INFORMED HEALTHCARE
A A A 01 February 2015
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Mission, Vision & Strategy

Customers:
  1. All citizens and Residents who avail the services of the government health institutions in the Kingdom of Bahrain
  2. Healthcare Professionals (Doctors/Dentists/Nurses/Pharmacists/Allied Health).
  3. Expatriates
  4. Researchers
  5. Vendors
  6. Other Ministries or Government Organizations
  7. Private Organizations
  8. Abroad Audience
General Standards:

This section will define the general standards applicable to the ministry as a whole

  • We will strive to provide 100 % correct and accurate information through our service points, the various electronic channels to the citizens (MOH Portal, eGovernment Portal)
  • We will ensure 99% uptime for the electronic channels of delivery (MOH Portal, eGovernment Portal ), and 100% availability during working hours for the service
  • We will ensure 24 X 7 availability of all services in our portal, and from 07:00 a.m. to 02:15 p.m. (working hours) from Sunday to Thursday availability of all services in our service points.
  • We will ensure safe and secure handling of all personal/health information of our customers
  • We will respond to the customer complaints within agreed timeline
  • We will ensure 100% complaint redressal through our redressal mechanisms.
Service level definition:
  • Primary Health Care
    • Medical Records
      • Specified service levels
        Service Name Client / stakeholder Delivery Channel Service levels
        Appointments booking on General and Specialized Clinics. All citizens and residents
        • By personal attendance
        • Through appointment telephone
        1. Visit the Health Center below residential area.
        2. Go to the Medical Records Section.
        3. Provide Identity Card .
        4. Pay consultation fees (3BD) for non-exempted for non-Bahrainis.
        5. Granting of Primary Health Care Services for exempt employees of government institutions, non-Bahrainis and their families from the non-payment of fees:
          1. The staff are all Ministries Kingdom:
            • Request form granting primary health care services to the fill-exempt by the Department of Human Resources-governmental organization that works out, so that family members can receive free treatment in Primary Health Care.
            • In the event of failure to comply with the data format and the ratification and returned to the center in question, is not relieved family members of the medical examination fees.
          2. The staff of the Ministry of Interior:
            • Provide identity card or a valid work.
            • When a uniformed presence can dispense with the cards.
          3. Staff and families of employees of the Ministry of Education, who is not new to have identification numbers Bahraini:
            • It was agreed with the Ministry to issue a statement signed and stamped by the Ministry of Education by the Head of Personnel Services and Relationships of individuals for new employees attached application form granting of Primary Health Care Services and by the names of family members in order to Primary Health Care Services to be the completion of the issuance of identity cards with them to ensure the validity of the report before providing treatment for those exempt associate.
          4. The Bahraini wives of other nationalities Gulf of others:
            • Provide Identity Card.
            • Provide document of the marriage of the husband and wife.
            • Provide a photograph of the wife.
          5. The children of Bahraini women married to non-Bahraini:
            • Provide Identity Card.
            • Provide document of the marriage of the husband and wife.
            • Provide a photograph of the children.
            • A copy of the birth certificate of the children.
        6. Call to Booked an appointment, rather than the personal attendance and wait.
        7. Take the details of the appointment such as date, time and room number before leaving.
        8. Attend before a quarter of an hour of the appointment.
        9. Inform Medical Records to update data if you change your address and contact numbers to keep communicate.
        Appointments booking for referrals to the Secondary Health Care and stamp the Referral Form.
        1. Accident & Emergency Referral for (SMC,BDF).
        2. Referral for KHUH.
        3. Referral to the Secondary Care consultant in outpatient clinics in SMC.
        4. Referral to some specialized clinics in the other Health Centres.
        5. Referral to the specialized dental services.
        6. Physiotherapy.
        All citizens and residents
        • By personal attendance
        • Through appointment telephone
        1. Visit the Health Center below residential area.
        2. Go to the Medical Records Section.
        3. Provide identity Card.
        4. Provide Referral Form.
        Medical Fitness Examination for home worker All Home worker (server, cooker, driver and babysitter).
        • By personal attendance
        1. Visit the Health Center below residential area.
        2. Go to the Medical Records Section.
        3. Provide Identity Card for the worker and the sponsor.
        4. Pay 10 BD for Medical Examination Form.
        5. Provide 3 personal photos for the worker.
        Medical Fitness Examination for Bahraini employees All Employees.
        • By personal attendance.
        • Bahraini employees:
          • Visit the Health Center below residential area.
          • Go to the Medical Records Section.
          • Provide Identity card.
          • Pay 10 BD for Medical Examination Form.
          • Provide letter request a medical examination by the employer for the Health Center.
          • Provide 3 personal photos for the employee.
        • Non-Bahrainis employees:
          1. Visit Al Razi Health Center.
          2. Go to Pre-Employment department.
          3. Provide Identity Card.
          4. Provide the notice for a medical examination of CCAMLR labor market are paid 10 dinars, with an additional notice in case of non- notification is highlighting pay 20 dinars for the following position:
            • Jobs in hotels.
            • Hosts airlines.
            • Sports coaches.
            • Divers.
          5. Paid 10 dinars in the following cases:
            • Checking references , who worked previously and I need to return it after three months because of termination of the medical examination.
            • Ending a work visa.
            • Auditors who work in private centers examination.
            • Annual inspection of salons for men and women.
            • Checking the job change to the sponsor itself or another sponsor.
            • In the case of loss of the notice for a medical examination by the auditor.
          6. Provide 3 personal photos for the employee.
        Medical Fitness Examination for university students Students admitted to Universities in local and overseas universities
        • By personal attendance
        1. Visit the Health Center below residential area.
        2. Go to the Medical Records Section.
        3. Provide Identity Card.
        4. Pay 10 BD for Medical examination form.
        5. Provide 3 personal photos for the student.
        Medical Fitness Examination for Sports Activities Players in the Sports Clubs
        • By personal attendance
        • Visit the Health Center below residential area.
        • Go to the Medical Records Section.
        • Provide Identity Card.
        Open a new family Medical File Open a new family file is at the request of the head of the family
        • By personal attendance
        • Visit the Health Center below residential area.
        • Go to the Medical Records Section.
        • Provide Identity Card for all the family member.
        Open a company Medical File Open a new company file is at the request of the owner of the company
        • By personal attendance
        • Visit the Health Center below residential area.
        • Go to the Medical Records Section.
        • Inform the Companies Officers to bring Statement include names of the workers, their CPR numbers and their Nationalities, with attached of copy of CPR and their Personal Photographs.
        Transfer the Medical File
        • Transfer files after show that they or not affiliated to the health center during the process of booking appointment or by request of the head of the family
        • The transfer will be formally to ensure the confidentiality of information
        • By personal attendance
        • Visit the Health Center below residential area.
        • Go to the Medical Records Section.
        • Provide all identity cards for family members and inform Medical Records Coordinator of his intention to transform his Medical File to follow the Health Center with new address.
        Issuance of Birth Certificates Issuance of Birth certificates for all new born (citizens and residents).
        • By personal attendance
        • Manual Certificate
          • Visit the Health Center below residential area.
          • Go to the Medical Records Section.
          • Provide births form.
          • Provide a copy of the parents' passports or identity card.
          • Provide copy of the marriage contract.
          • Payment of fees and standards:
            500 fils if the new born (1-7)days.
            900 fils if the new born more than one week.
        • Electronic Birth Certificates
          • Provide the new born CPR number and the Birth notification form number.
          • Provide Identity Card of the parent
          • Payment of fees and standards:
            1.500 BD if the new born (1-7)days.
            1.900 BD if the new born more than one week.
        Issuance of Death Certificates Issuance death certificates for all deaths
        • By personal attendance
        • Visit the Office of the Registration of Births and Deaths to the termination of the proceedings and the receipt of the death certificate on the same day.
        • Or Visit the Health Center below residential area.
        • Go to the Medical Records Section.
        • Provide the below documents.
        • A copy of identity card or passport of the deceased.
        • Payment of fees and standards:
          Free before 48 hour from the death date.
          400 after 48 hour from the death date.
    • Lab
      • Specified service levels
        Service Name Client / stakeholder Delivery Channel Service levels
        Primary Health Care Laboratory services All kinds of patients who are referred from a practicing physician in the Health centres in MOH. i.e. all Bahraini citizens, foreigners and all GCC nationalities
        • Laboratory department in all health centers
        The service will be available at the laboratory department from 7:00 a.m. to 2:00 p.m., , in the evening (5.00 pm – 9.00 pm) periods; except Fridays Saturdays and public holidays for the health centres that are not on the extended hours system. The labs that work extended hours (Naim; M.J. kanoo; Sitra ; AbdulRahman Yousif engineer) the working hours are the same for the morning period; and from 4.00 pm – 11.00pm for the evening period. The timing for the labs in the health centers that work 24 hrs (Muharraq & H. Kanoo) is continuous from 7.00 am to 11.00 pm.
        Emergency services All kinds of patients who are referred from a practicing physician in the Health centres in MOH as an emergency case. i.e. all Bahraini citizens, foreigners and all GCC nationalities
        • Laboratory department in all health centers
        1. Complete Blood Count; CBC (Hb, PCV, RBC Count, RBC indices, Total WBC, Platelets count)
        2. WBC Differential
        3. Peripheral Smear
        4. Erythrocyte Sedimentation Rate (ESR)
        5. Retics count
        6. Malaria parasites
        7. Bleeding Time, Clotting Time
        8. Blood Group
        9. Urine R/M, Bile Salt, Bile Pigments
        10. Stool R/M, occult Blood
        11. Pregnancy Test
        12. Rheumatoid Arthritis (RA) Latex
        13. Blood Sugar (urgent)
        14. There is an emergency Biochemistry Section in Hamad kanoo health center and muharrraq health centre
        Laboratory Tests Performed at Health Center Laboratories All kinds of patients who are referred from a practicing physician in the Health centres in MOH as an emergency case. i.e. all Bahraini citizens, foreigners and all GCC nationalities
        • Laboratory department in all health centers
        1. Complete Blood Count; CBC (Hb, PCV, RBC Count, RBC indices, Total WBC, Platelets count)
        2. WBC Differential.
        3. Peripheral Smear.
        4. Erythrocyte Sedimentation Rate (ESR)
        5. Retics count
        6. Malaria parasites
        7. Bleeding Time, Clotting Time
        8. Blood Group
        9. Urine R/M, Bile Salt, Bile Pigments
        10. Stool R/M, occult Blood
        11. Pregnancy Test
        12. Rheumatoid Arthritis (RA) Latex
        13. Blood Sugar (urgent)
        14. There is a Biochemistry Section at Naim H.C. laboratory and Yousif Abdurrahman engineer health center, which performs routine chemistry analysis for 16 Health Centres
        15. Glucose-6-Phosphate Dehydrogenase (G6PD) test and VDRL is performed at Naim Health center laboratory only for all Health Centres
    • Pharmacy
      • Specified service levels
        Service Name Client / stakeholder Delivery Channel Service levels
        Dispense medications and provide pharmaceutical consultation All Citizens and Residents
        • Health Centres - Pharmacy
        • Pharmacies provide their services during the working hours of the belonging health Centres. The client has to show his CPR and refer to the health center belonging to his block, a fulfill medical prescription will be then dispensed. Chronic diseases patients who have three months prescriptions; will be dispensed for one month only and will be refilled monthly from his belonging health Centre
        • Prescription from: King Hamad Hospital and Salmaniya medical complex Hospital to be refilled from the Health Centre should have a stamp from the pharmacy hospital ( To be Filled from Local Health Centre)
        • Patients transferred from SMC and BDF should provide the REFERRAL FORM to the Doctor and Pharmacy in the health centre and keep a copy of the referral in the pharmacy, medications will be provided according to the list of medications available in health centers and Ministry of Health Drug Stores
        Supply medications to Dental section Dental section
        • Pharmacy
        Provide the preparations and medications to the division according to a defined list
        Supply medications to: Treatment Room and mother &Child welfare section Treatment Room – MCH
        • Pharmacy
        Provide preparations, vaccines and medications to the division according to a defined list
        Supply medications to:
        • Geriatrics welfare centre in Muharraq
        • NBB Home for Geriatrics
        • NBB Home for Disabled
        • Geriatrics welfare centre in Muharraq
        • NBB Home for Geriatrics
        • NBB Home for Disabled
        • Pharmacy
        Dispense medications to residents of welfare centres.
        Supply Governmental schools with medications Schools
        • Pharmacy
        Supply schools with medications according to the lists provided for schools with or without a Nurse
        Activities and events Activities
        • Pharmacy
        Medications will be provided as needed at any time of the year
        Supply Airport Clinic with medications Airport Clinic
        • Pharmacy
        Medications are supplied according to the Airport Clinic list
    • Radiology
      • Specified service levels
        Service Name Client / stakeholder Delivery Channel Service levels
        General Radiology services Patient with an x-ray request form from the physicians
        • Radiology departments in the all health centres’ in the kingdom.
        Service will be available at 7:a.m to 2:15 p.m the second shift starts from 4p.m to11p.m and Fridays, Saturdays from 8:00a.m to1:00p.m including public holidays,( EXEPT muharraq health center start from 7.00am to 12.00pm EXEPT muharraq health centre works7am to2pm morning shift
        Special procedures Patient who have a booked appointment for the procedures
        • Radiology department. In Neaim Health Center.
        • BMD at hamed kanoo health center in the morning shift only
        Service will be available at 7:a.m to 2:15 p.m
    • Physiotherapy
      • Specified service levels
        Service Name Client / stakeholder Delivery Channel Service levels
        Home visit for special cases Patient MOH, Physiotherapy and Social worker
        • Service should b arranged after studying the patient's case.
        • Time arranged upon the patient's situation.
        Lectures and workshops
        • Public
        • Schools
        • Health Clubs.
        • Other Ministries.
        Physiotherapist, MOH
        • Service should be arranged with the Physiotherapy Department in MOH.
        • Brushers, booklets.
        • PC Presentation.
        Special Events (sport and Physical Health) Public Physiotherapist, MOH
        • Service should be arranged with the Physiotherapy Department in MOH.
        • Practical Sessions.
        Sharing in Research and Studies. Students, Specialists. Physiotherapy Department, MOH
        • Opening the Channels to the Research members.
        • Sharing in data collection.
        Students Training Students in secondary schools and medical colleges. Physiotherapy Department, MOH Training of the students.
    • Social Search
      • Specified service levels
        Service Name Client / stakeholder Delivery Channel Service levels
        Family Counseling Service All age groups (children, adolescents, adults, elderly) visitors to the social researcher offices
        • Attendance to the offices of social researcher at the health center
        • By contact Social worker in the health center
        1. Receiver cases that suffer from social and family problems after conversion by the doctor or nurse health center after filling out a form conversion so special
        2. Setting a date for an interview situation by social researcher at the health center
        3. Determine the nature of the problem and the type of service requested appropriate to the problem
        4. Collect and record all the information and data on the situation in the form of social research department
        5. Field visit to situations as needed, by prior agreement with the situation and the family
        6. Comprehensive study of the situation by the social researcher and develop appropriate plan to provide the required service
        Marital counseling service All visitors to the pre-marriage screening program at the health center
        • Attendance to the Office of the social worker at the health center
        1. Marital provide advice in the visit, the first or second visit to the health center
        2. The service provides for both parties in a single session
        3. Service is provided in a session lasting 10 to 15 minutes
        4. Supplemented by social researcher writing paperwork and agreed upon
        Service mobile unit The elderly who suffer from the following problems:
        • The existence of economic problems afflicting the elderly and require the intervention of the researcher to coordinate with the official bodies or private to provide some of the needs of the elderly
        • The existence of social problems affecting the family psyche elderly
        • Uncertainty in the exposure of the elderly for any kind of negligence or abuse
        • The need for the use of some medical equipment and assigned to the elderly at home
        • Attendance to the Office of the social worker at the health center
        • Contact Social worker in the health center
        1. Set a date for an interview situation or his family by social researcher at the health center
        2. Determine the nature of the problem and the appropriate type of service required of the problem
        3. Collect and record all the information and data on the situation in your social search form
        4. Field visit to situations as needed, by prior agreement with the situation and the family
        5. Comprehensive study of the situation by the social researcher and develop appropriate plan to provide the requested service to him
        In-kind assistance service
        • Class children (up to the age of one year).
        • All categories of people with special needs
        • Attendance to the Office of the social worker at the health center
        • Contact Social worker in the health center
        1. Set a date for an interview situation or his family by social researcher at the health center
        2. Collect and record all the information and data on the situation in the form of in-kind assistance
        3. Request of some of the documents required to complete the procedures for obtaining the assistance
        4. Field visit of the situation to identify the social and economic situation in pre-agreement with the family
        Psychological and social support for patients with anxiety interconnection Category of adults who suffer from concern interconnection undecided on social researcher offices
        • Attendance to the Office of the social worker at the health center
        • Contact Social worker in the health center
        1. Receiver cases suffer from anxiety transferred from the interface by the health center physician
        2. Setting a date for an interview situation by social researcher at the health center
        3. Collect and record all the information and data on the situation in the form of social research department
        4. Comprehensive study of the situation and to provide psycho-social support according to plan
        Psychological and social support for patients with chronic diseases All ages who suffer from chronic diseases
        • Attendance to the Office of the social worker at the health center
        • Contact Social worker in the health center
        1. Receiver cases suffering from chronic diseases transferred by a doctor or nursing at the health center
        2. Setting a date for an interview situation by social researcher at the health center
        3. Collect and record all the information and data on the situation in the form of social research department
        4. Providing psychological and social support for the status of each according to his needs
    • Therapeutic Services
      • Specified service levels
        Service Name Client / stakeholder Delivery Channel Service levels
        Chronic Disease Clinic Chronic disease patients who are transferred by doctor All chronic disease clinic in all health centres The service is available in all heath centres
        Haj Pilgrimages and their contact family members
        • Medical records
        • Doctors
        • NSG treatment room
        The service is available in all heath centres at morning and evening sift during Hajj season
        School Health School Students mother &child welfare, treatment room, and laboratory in the health centers The service is available in all heath center
        Health Centers Servises All patients who attend the health centers All Health Centers The service is available in all heath centres at morning and evening timing
        Psychological health clinic The patients who are registerd for Psychological health clinic Psychological health clinic, Doctors & psychiatric hospital The service is available in one health center in each region
        Services provided for the Elderly in health centers: Elderly mobile unit Old age people who are 60 years and above and can’t attend health centers for treatments
        • elderly mobile unit
        • community doctor in charge
        • community section
        • social worker
        • physiotherapist
        The service is available for all health centers but units are distributed as one in each region
        "Protect your heart" All employee in government & private sectors between the age of 20-60years Hoora health center health workers team:
        • Doctor
        • NSG treatment room
        • MEDICAL RECORDS
        • HEALTH PROMOTION SPECIALIST
        The service is available in Hoora health center ONLY, employees results are sent according to their health center address.
    • Mental Health Clinics
      • Specified service levels
        Service Name Client / stakeholder Delivery Channel Service levels
        Mental health clinics in PHC Patients who have referrals to the mental health clinics from PHC physicians Mental health clinics in the primary health care centres The Service will be available in the assigned mental clinics on assigned regular working days(the patient will be informed about the location of the clinic, the day and time of appointment through registration section of the referring health centre)
    • Specialized Clinics
      • Specified service levels
        Service Name Client / stakeholder Delivery Channel Service levels
        Early detection of non communicable disease (NCD) risk factors clinic. Bahraini patients age group 15-75 years who follow up in the health center which offers this service.
        • Primary health care through doctors and nurses in the health centers which have this clinic.
        This service will be avalible from 7:00 a.m to 2:00 p.m , except Fridays, Saturdays and public holidays.
    • Oral and Dental Health Services
      • Service level definition: It is the services provided by the dentist to the patient which include all the the procedures of treatment needed by the patient provided by dentist and specialist which include preventive, Treatment and Follow up which is provided to all society.

        Specified service levels
        Service Name Client / stakeholder Delivery Channel Service levels
        Morning general dental clinics All public General dental clinics in health centres All patients attending general dental clinics in health centres:
        • Periodontic procedures:
          • Pocket charting
          • Scaling/Q
          • Root planning/Q
          • Polishing/Q
          • splinting
        • Conservative:
          • Temporary filling
          • Restoration for permanent and deciduous dentition. Simple and build-up amalgam and composite restoration.
        • Endodontic:
          • Pulpotomy, pulpectomy for deciduous dentition.
          • Root canal treatment for anterior and posterior teeth. The complicated cases will be referred to Endodontist.
        • Oral Surgery:
          • Normal extraction for permanent and deciduous dentition.
          • Surgical extraction.
          • Treatment of surgical complications, Operculum excision and Abscess incision and drainage.
          • Referrals to:
            • Orthodontic
            • Peododontic
            • Endodontic
            • Oral Surgery
            • Conservative
            • Periodontic
            • Geriatric
            • Dental hygienist
            • Physician
        Morning specialist dental clinic Specialist dental clinics
        • Endodontics
        • Orthodontics
        • Periodontics
        • Peododontics
        • Geriatrics
        • Maxillofacial Surgery in Secondary care Medical centre
        Evening General dental clinic All public General dental clinic in health centres SIMPLE PROCEDURES
        • Scaling
        • Endodontic procedures:
          • Pulpotomy for both deciduous and permanent dentition.
          • Pulpectomy for both deciduous and permanent dentition.
          • Treatment of infected canal
        • Surgical procedures:
          • Extraction of permanent teeth
          • Extraction of deciduous teeth
          • Incision and Drainage.
          • All procedures take 15 minutes then referrals to morning general dental clinics for appointment of completion of treatment.
        Evening Specialised dental clinics Specialised dental clinics in health centres
        • Endodontics
        • Orthodontics
        • Peododontics
    • Dental and Oral Health Promotion Programme
      • Service level definition: "Dental and Oral health promotion Programme" is a set of regular programmes (preventive, educational) provided by the dental and oral health services for the different categories of Bahraini society, which implemented by dental hygienists.

        Specified service levels
        Service Name Client / stakeholder Delivery Channel Service levels
        Dental examination for children before entry into primary school All children registered for school primary school Dental hygienist clinic All children aged 6 years and registered to attend primary school will have dental and oral examination by dental hygienist and then refer them to dentist in case if they need dental treatment, and if they need preventive procedure will refer to dental hygienist
        Workshops and lectures for parents for students of the first educational seminar Parents in the episode trial educational public schools Dental hygienist and Government primary schools workshops and lectures arranged between dental hygienist, and schools and then parents invited by schools to attend these workshops and lectures for raising awareness on oral health and programs that their children will receive throughout their academic years
        The bright smile program for bright future First grade students in primary school Dental hygienist and Government primary schools This education program arranged between the dental hygienist and schools, then the hygienist visit classrooms to educate students about oral and dental health, and showing them film about oral health.
        Education program on dental and oral health for students age 10 years Fourth grade students in primary school Dental hygienist and Government primary schools This education program arranged between the dental hygienist and schools, then the hygienist visit classrooms to educate students about oral and dental health, and dental health and simplified form of dental and oral diseases such as dental caries and periodontal diseases and prevention methods and ways to remedy them.
        Initial dental examination, for intermediate students New students transferred to Intermediate school Dental Hygienist clinic and mother and child care All students aged 12 years , who will undergo a comprehensive medical examination will refer to dental hygienist clinic for dental examination, in case if they need dental treatment, they will refer them to dentists and if they need preventive procedure they will arrange appointment with hygienist clinic.
        Education program for intermediate students First grade of intermediate school students Dental hygienist and Intermediate school This education program arranged between the dental hygienist and schools, then the hygienist visit classrooms to educate students about dental and oral health, and dental and oral diseases such as dental caries and periodontal disease, and the habits and behaviour’s that have been practiced by teenage children which may affect the dental and oral health negatively.
        Dental examination and education program for high school students First grade “15 years old students” of high school students Dental hygienist and high school This program arranged between the dental hygienist and schools, then the hygienist visit classrooms to do dental examination and educate students about dental and oral health, and dental and oral diseases such as dental caries and periodontal disease, and the habits and behaviour’s that have been practiced by teenage children which may affect the dental and oral health negatively and how to take advantage of the dental and oral health services provided by the Ministry of health.
        Education program for handicapped children All children with special needs and their parents and teachers Dental hygienist and special need institutes The schedule for this program arrange between dental hygienist and the institutes, the hygienist visit them to educate children, parents and their providers about how to care of their dental and oral cavity.
        Dental and oral Community Campaign, activity…… All citizens and residents of the Bahraini society in various age groups Dental and oral Health services and various institutions of civil society, Bahrain This community events and activity arrange by the dental and oral services and the various ministries and institutions at national and international events in order to educate employees of those establishments or their visitors about oral health
        Fissure sealant and fluoride varnish program for the fourth first permanent molars Students of second and third class of primary school Dental Hygienist and primary schools The schedule for this program arrange between the hygienists and schools to attract students by Ministry of education bus from schools to hygienist clinics, to fissure seal the first permanent molar to reduce tooth decay, while children who need treatments are refer to dentists.
        Dental prophylaxes and other preventive procedure All citizens and residents Dental Hygienists, dentists clinics and patients All patients who visit dentist clinics and thy are in need for (Teeth cleaning, fluoride and fissure sealant, chair side education) will refer to dental hygienist to arrange appointment for them either in morning or evening time.
    • Physiotherapy
      • Specified service levels
        Service Name Client / stakeholder Delivery Channel Service levels
        Home visit for special cases Patient MOH
        • Service should b arranged after studying the patient's case.
        • Time arranged upon the patient's situation.
        Lectures and workshops
        • Public
        • Schools
        • Health Clubs
        • Other Ministries
        Physiotherapist, MOH
        • Service should be arranged with the Physiotherapy Department in MOH
        • Brushers, booklets
        • PC Presentation
        Special Events (sport and Physical Health) Public Physiotherapist, MOH
        • Service should be arranged with the Physiotherapy Department in MOH
        • Practical Sessions
        Sharing in Research and Studies. Students Physiotherapy Department, MOH
        • Opening the Channels to the Research members
        • Sharing in data collection
        Student Training Students in secondary schools and medical colleges Physiotherapy Department, MOH Training of the students

  • Public Health
    • Environmental Health
      • Defined Service Levels
        No Service name Client Related Channel of Delivery Service Levels
        1 Complains treatment The public Governorate Establishment + Governorate premises Direct by phone or a letter or through media or personally Detecting place of complain by health inspector and use suitable pesticide to control the pests. It is free of charge for the public & government premises
        2 Control help The public + Ministries premises Personally attendance Supply of 200gram packed with instruction of how to use for control
        3 Identification Ministries requests & the public Personally presents sample Visiting sites, collecting sample and identify at laboratory
        4 Pesticide effect & resistance Traders + Purchases Department in MOH Tenders & Suppliers of pesticides for ministry of health Experiments carried out on samples of pesticides provided by suppliers
        5 Lectures & work shops Students, Schools , clubs , New staff Through postal exchange and previous arrangement This carried by head of environmental health section by requesting and arrangement for appointments
        6 Malaria cases Patients and other residents in same address Contact patient according to address given by Health centers, Laboratories Filling investigation forms and make shore of taking full treatment by patient and mosquitoes control in the area
        7 Safety and clean Environment The public + all Governorate + Municipalities Direct contact, Media personal massage or letters Sending notice about public health hazard to official Directorates
        8 WHO occasions of health Ministry of Health- Education, Municipalities , Ministry of work Through public relation and international Directorate Exchanging letters between organizers and the ministry
        9 Ensure water quality for domestic use Ministry of Health- The public+ Ministry of work & Agriculture Public Health national Laboratory & Ministry of work Monthly sampling from all public water sources & record results, inform to concern departments
        10 Ensure quality of (EST) for irrigation trees& land escape Ministry of work & Agriculture + Ministry of municipality & Urban affair Public Health laboratory and Ministry of work Monthly sampling to be test in public health laboratory and record results and inform to concern departments about it
        11 Licensing Owner of shops, license privet establishment Letters from Chamber of commerce Inspect the shop and in force the application of sanitary standards
        12 Inspection on beauties saloons Owner of permitted shops for beauty saloons Daily program for inspection and complains from the public Program for regular inspection established by the group to implement sanitary standards
        13 Licensing for cattle sheds & rearing birds & chickens Owner of land for life stock rearing + Agriculture Department Letters from chamber of commerce Detecting sheds an implementing sanitary standards
        14 Ensure quality of water Ensure quality of water Ministry of Health
        Ministry of work
        The public + Government
        Ministry of Education and privet schools Collection of water samples and inspect water tanks and record results of laboratory beside inform Directorates concern
        15 Health Education Ministry of Education , Managers of school& private sector Co-operation with ministry of Education and privet schools Arrangement with concern persons to confirm appointments of lectures
        16 Follow up health hygiene & health sanitation Hotels + furnished Apartments + hostels Hotels managements & apartments owners Regular inspection and give advices to avoid any health hazard
        17 Licensing for Hawaj Traders + champers of commerce Letters from chamber of commerce Inspect the shops and enforce the application of sanitary standards.
        18 Inspection program on hawaj shop &cosmetics products sales Traders Personal contacts, letter Media Regular inspection according to fixed program
        19 Licensing Traders of consumer products+ champers of commerce Personal presents, custom , chambers of commerce Follow up implementing of
        20 Health Education The public + Traders sales men & woman Owner of saloons and consumer products Arrangements with saloons owners and sales of consumer products.
    • Nutrition
      • - Children, Adolescents & Adults Nutrition Unit

        Defined Service Levels
        Service Name Customer / Stakeholder Channel of Delivery Service Levels
        Preschool children (2-6) years Children (2-18 years)
        • Ministry of education & Primary health care (MCH)
        • Personal meetings
        • Educational lectures & campaigns.
        • Researches & Field surveys
        • Educational materials (Booklets, flyers, leaflets, posters, reports)
        Coordination with the Ministry of Education to start a study assessing the nutritional status of children kindergardens to establish the dietary guidelines this age group.
        School children & adolescents (6-18) years
        1. Launch a pilot program (2013) to manage paediatric obesity and overweight, & due to positive results program will expand in (2014)
        2. Establish dietary guidelines for school canteens to help children to make healthy food choices.
        3. Conduct surveillance system as per WHO recommendations for school age children & adolescents (contentious)
        4. Nutritional education (lectures - campaigns).
        5. Evaluate foods in school canteens.
        6. Nutrition Surveillance (details is follows in the same table)
        School canteens
        1. Establish & update healthy standards for school canteen food menus.
        2. Arrange follow-up visits to school canteens through the Ministry of Education
        3. Conduct pilot-test annually for evaluation & reporting.
        Nutrition Surveillance programs
        • Pregnant women
        • Children (6-18) years
        • Primary Health care (MCH)
        • Personal meetings
        • Feild surveys.
        • Educational materials (Booklets, flyers, leaflets, posters, reports)
        • Workshops
        • International Organizations (WHO, UNICF, FAO...)
        • Nutrition Surveillance is a system that includes food and nutrient intakes, nutritional status and nutrition-related health outcomes aims health enhancement. It is also important to monitor factors that influence food and nutrient intakes; nutrition surveillance involves the collection, integration, analysis, interpretation and dissemination of food and nutrition data. It relies on a number of activities and a comprehensive range of data sources.
        • Develop plans to adopt a food surveillance program to monitor the health and nutritional status for different age groups to reduce the malnutrition- related diseases by age groups in particular.
        • Implement surveillance for some age groups since 2010 by adopting a nutritional and health indicators such as body mass index (BMI) haemoglobin (Hb), blood pressure, dietary habits and food intake of the individuals, and physical activity level.
        Nutrition Awareness Programs & Activities Community
        • Educational lectures & Seminars
        • Educational materials (Booklets, flyers, leaflets, posters, reports)
        • Media (Radio & television, Posts in newspapers & magazines, nutrition website)
        • Campaigns
        • Prepare awareness documents (leaflets & booklets, etc), lectures & conducted campaigns report etc
        • Participate in Health & Nutritional campaigns and events
        • Conduct Health & Nutrition Awareness Campaigns for all related groups of school nutrition (children /adolescents, parents, school staff).
        Reseaches & Legislations Community
        • Concerned Ministries & establishments
        • Field surveys
        • Personal meetings
        • Nutritional Researches
          Study the problems of malnutrition and assess the nutritional status of different age groups and their related health problems i.e. (the study of iodine deficiency, Vitamin D deficiency ... etc.)
        • Policies & legislations
          - Review & update Marketing and Promotion of Breast Milk Substitutes law, which passed in 1995.
          - Review and update the specifications relating to GSO of labelling in cooperation with the Ministry of commerce (under study).
        National level Projects
        1-Food Fortification Programs with micronutrients
        • Fortify flour with Iron & Folic acid
        • Fortify flour with Vitamin D
        Community
        • Bahrain Flour Mills Company
        • Ministry of Commerce
        • Coordinate with Bahrain Flour Mills Company representative to assure fortified.
        • Coordinate with concerned sections of Public Health Directorate (Food Control Section, Public Health Laboratories) for flour sampling and analysis.
        • Repeat this process at least 3 times annually to maintain the quality of fortified flour.
        • Request annual statistics for the fortified flour sales rates from the persons concerned in the Bahrain flour mills company
        2- Nuclear Techniques to Assess Body Composition Specific sample ---
        • Stable Isotopes are non radioactive, they are naturally present in the environment (including our bodies) in quantities known as the natural abundance.
        • Implement body composition assessment methods.
        • Conduct evaluation of nutritional status
        Other programs
        1-Functional Food Products Revision Products Local Agents
        • Products Local Agents
        • National Health regulatory Authority (NHRA)
        • Ministry of Commerce
        - Provide food labelling and health nutritional claims technical revision for both imported and locally manufactured different categorized food products, for compliance with approved national and international standards and references.
        - Review GSO Standards in coordination with Ministry of Commerce (Standardization and Metrology Directorate) by research, update and comment available standards.
        2- Food Industry; Fast Food Restaurants Community
        • Fast food restaurants
        • Media (Radio & television, Posts in newspapers & magazines, nutrition website)
        - provide nutrient values to consumers in their menus or product packages
        - providing food hygiene section (PHD) with related information and suggested tasks
        - Awareness Campaigns toward healthy choices of fast food menus.
        3- Healthy Foods Management in MOH Cafeterias MOH Staff MOH Cafeteria - Establish healthy food standards and criteria for suppliers
        - Establish evaluation and management tools.

        - Clinical Nutrition Unit

        Defined Service Levels
        Service Name Customer / Stakeholder Channel of Delivery Service Levels
        Nutrition Clinics (19 years and above) obese patients Nutrition clinics in primary health care
        • Diagnose overweight & obesity and their health related complications, and assess the readiness for self- monitoring and commitment to the diet program.
        • Work within a team of a nutritionist and a physician to develop an integrated plan to intervene in order to reduce weight and stand on the conditions from which they suffer, if any.
        • Provide educational materials related to obesity and its problems to enable the patient from the partnership and take responsibility for therapeutic treatment.
        • Prepare a diet program in order to lose weight in a balanced manner which will reflect positively on the health situation.

        - Mother & child Nutrition Unit

        Defined Service Levels
        Service Name Customer / Stakeholder Channel of Delivery Service Levels
        Mother & child Nutrition Mothers & Infants
        • Primary health care (MCH)
        • Personal meetings
        • Educational lectures & campaigns.
        • Researches & Field surveys
        • Educational materials (Booklets, flyers, leaflets, posters, reports)
        • Develop a clear procedure to organize the irregularities on Marketing and Promotion of Breast Milk Substitutes law with the Department of Food Control
        • Monitor the irregularities in food label for children's products and write a report about them.
        • Monitor the irregularities advertisements in children foods.
        • Coordinate with the Department of Food Control to implement nutrition section dissections regarding foods & drinks.
        • Training (concerned groups)
    • Public Health Licensing
      • Defined Service Levels
        Service Name Customer / Stakeholder Channel of Delivery Service Levels
        Receiving & Registering the applications. Individuals & Companies who have requests to open new CR, Add/change activity, change address/ownership, or any other amendments. PH Licensing Unit, Bahrain Investors Center (BIC) & Electronic in the near future. Customers or authorized attend to apply.
        Site Visits Organizing. Fixing an appointment & distribute the applications to the concerned sections.
        Licensing the Institutes (after the concerned section’s approval) Applying the health instructions & generate license No.
        Health Certificate issuing PH Licensing Unit. Customers or authorized attend to issue it & start working.
        Registering the food vehicles, chillers & water tankers. Individuals & Companies who owned this type of business. Customers bringing the vehicles along with necessary documents & checked by the inspector.
        Registering & Licensing the kiosks dealing with food items. Individuals & Companies who have these kiosks distributed in the parks, malls, sukhair area, etc. PH Licensing Unit & the concerned section.. Customers or authorized attend to apply, site visit & final decision.
  • Pathology Department - Salmaniya Medical Complex
  • Radiology Department - Salmaniya Medical Complex
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We the MoH seeks suggestion, complaints or grievances from the clients for any of the services / improvements of service offered by us through the websites. As a part of the same, we commit the following:

  1. We have provided a link in the Portal for accepting suggestions, complaints and grievances Click Here .
  2. All grievances, complaints and suggestions will be forwarded to our Public Relations Directorate and then forwarded within a period of 24 hours to the concerned sections of the ministry.
  3. All grievances, complaints and suggestions will receive an electronic acknowledgement within 24 hours of receipt of the same.
  4. The citizens should submit all the mandatory details provided in the electronic forms.
  5. The details of the complainant would be treated in confidentiality
  6. Each grievance would be considered for the merit of the case and will be provided a reply within three working days.
  7. Each grievance would be considered for the merit of the case and will be provided a reply within three working days.
  8. In case of dissatisfaction of the reply, the citizen may escalate the matter to the escalation mechanism provided in the reply.
  9. We accept suggestions, complaints and grievances at the following contacts also:
    Public and International Relations Directorate
    Fax No.:17286691
    Contact No.: 17286106
    Email: PIR@health.gov.bh













 
 
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