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I had an appointment in salem alsabah clinic um alhassam, with dr.zakya al-musawi, i had blockage in my left ear she prescribed ear drop for few days but ir get worst with sever pain and ringing in the ear, so i booked another appointment with her again and insisted to another ear drop i told her i cant bear the pain she replied there nothing i can do, i asked her to refer me to a specialist or emergency as she is a GP doctor but she refused, then i begged her that tha pain is severe till she agreed at last, she is very careless and rude and chatting on the phone while i suffer from my pain, she didnt consider my age at 62, our kingdom provides all facility to help citizens but such individuals reflect a bad image and reputation to the services provided by the kingdom