Reference No | Name | Issue Date | Status | Type | Health Center | Last Update |
---|---|---|---|---|---|---|
19-01-68201 | Ahmed jontiaj | 07/01/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/02/2020 |
19-01-23349 | خليل المالكي | 10/01/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/03/2019 |
19-01-97422 | Bushra | 09/01/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 27/03/2019 |
19-01-98242 | لايوجد اسم | 21/01/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/03/2019 |
19-01-85198 | Jassim Almohannadi | 20/01/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 27/03/2019 |
19-01-28577 | بوعبدالرحمن | 10/01/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/01/2020 |
19-01-67275 | xxxx | 20/01/2019 | Irrelevant Request | Administrative | Al-Hoora Health Center | 27/03/2019 |
19-01-67888 | أسماء العوضي | 20/01/2019 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 25/09/2019 |
19-01-75759 | عبدالله الجاسم | 08/01/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-01-91031 | Jamal Boshaqer | 27/01/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 27/03/2019 |
19-01-60023 | لايوجد اسم | 14/01/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/01/2019 |
19-01-00499 | - | 22/01/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/01/2019 |
19-01-30190 | ريم خليفه | 01/01/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/10/2019 |
19-01-84898 | - | 01/01/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/10/2019 |
19-01-63775 | - | 21/01/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 27/03/2019 |
19-01-04217 | حنان خالد الرزوق | 14/01/2019 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 07/10/2019 |
19-01-21432 | Valeria friend | 18/01/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 13/02/2020 |
19-01-27039 | داوود سلمان | 29/01/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 02/01/2020 |
19-01-57262 | أمينة عيسى الشاكر | 20/01/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 09/10/2019 |
19-01-14613 | يوسف أحمد قاسم | 30/01/2019 | Completed – Did not contact the requester | Administrative | Sh. Salman Health Center | 27/03/2019 |
19-01-75357 | نورة السويدي | 29/01/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/03/2019 |
19-01-64392 | HIRA | 28/01/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/03/2019 |
19-01-02522 | عبدالله حسن | 16/01/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 23/02/2020 |
19-01-51661 | - | 21/01/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/02/2020 |
19-01-65610 | احمد منصور | 29/01/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 30/05/2019 |
19-02-92062 | لا يوجد | 06/01/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 04/02/2019 |
19-02-23804 | عبد الفتاح | 06/01/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/02/2020 |
19-02-23864 | لا يوجد | 06/01/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-02-34316 | عبدالله سلطان | 06/01/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-02-46956 | حسين الرميثي | 20/01/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-02-47808 | حسين | 20/01/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/02/2020 |
19-02-10011 | لا يوجد | 20/01/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 13/02/2020 |
19-02-06338 | غلوم | 04/02/2019 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 27/03/2019 |
19-02-71892 | لايوجد اسم | 19/01/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2020 |
19-02-87825 | حميده عبدالرحيم اسحاق | 22/01/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/03/2019 |
19-02-24651 | راشد المرزوقي | 05/02/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/03/2019 |
19-02-20141 | الحداد | 29/01/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
19-02-94434 | - | 01/02/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 27/03/2019 |
19-02-73000 | - | 05/02/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 27/03/2019 |
19-02-26413 | محمد الذوادي | 27/01/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/02/2019 |
19-02-65287 | محمد مزيد | 28/01/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 27/03/2019 |
19-02-45460 | ابراهيم كامل | 26/01/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 13/02/2020 |
19-02-52378 | حسين اسماعيل | 29/01/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 15/01/2020 |
19-02-62368 | - | 03/02/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 27/03/2019 |
19-02-69446 | Abbas ahmed Ali | 23/01/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 13/02/2020 |
19-02-77126 | ام مروه التاجر | 01/02/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/02/2019 |
19-02-95325 | علي الدخيل | 06/02/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 10/02/2019 |
19-02-14972 | يوسف محمود الخلف | 28/01/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/02/2019 |
19-02-17252 | محمود عبدالله | 09/02/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/02/2019 |
19-02-69204 | ali | 07/02/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 27/03/2019 |
19-02-48005 | بشاير جعفر شهاب | 26/02/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/01/2020 |
19-02-36364 | Dr. Adel Alsayad | 10/02/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 07/01/2020 |
19-02-02416 | mohammed lmrm | 28/01/2019 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 25/09/2019 |
19-03-89225 | Mohamed Hasan | 19/02/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 27/03/2019 |
19-03-99155 | Om Hasan | 27/02/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 27/03/2019 |
19-03-53330 | Kawthar AbdulHasan | 27/02/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 03/03/2019 |
19-03-70066 | Maryam AbdulJalil | 27/02/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 03/03/2019 |
19-03-48745 | Khalid Alyasi | 03/03/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 27/03/2019 |
19-03-02470 | خالد حمد راشد الدوسري | 06/02/2019 | Irrelevant Request | Administrative | Zallaq Health Center | 03/03/2019 |
19-03-79800 | Abdul Majeed Mafeez Aldeen | 28/02/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 27/03/2019 |
19-03-02462 | Badriya Maki | 26/02/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 27/03/2019 |
19-03-40028 | محمد محمد علي | 17/02/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-03-62494 | احمد مطلق | 17/03/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-03-02658 | أحمد علي محسن | 15/03/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 04/03/2019 |
19-03-36550 | سعيد احمد | 14/03/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/03/2019 |
19-03-80403 | امل حسن | 05/02/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-03-42228 | لايوجد اسم | 28/02/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 04/03/2019 |
19-03-62361 | ريما | 20/02/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/03/2019 |
19-03-77603 | السيد علي محمد | 19/02/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 27/03/2019 |
19-03-35226 | عيسى درويش | 26/03/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 27/03/2019 |
19-03-13073 | أحمد | 10/02/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 27/03/2019 |
19-03-00956 | fatima mohd | 05/02/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 27/03/2019 |
19-03-93409 | non | 03/02/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 27/03/2019 |
19-03-66005 | non | 28/02/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 27/03/2019 |
19-03-97025 | محمد الملا | 19/02/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/10/2019 |
19-03-87234 | لايوجد | 03/03/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 10/03/2019 |
19-03-39476 | لايوجد | 03/03/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 27/03/2019 |
19-03-87488 | محمد حسن | 07/02/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 28/10/2019 |
19-03-37441 | لا يوجد اسم | 11/02/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 10/03/2019 |
19-03-19628 | عيسى النشابة | 31/01/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/03/2019 |
19-03-63197 | مريم سبعي | 13/02/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/10/2019 |
19-03-20310 | سيد عدنان بوغالية | 17/02/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/03/2019 |
19-03-00838 | فاطمه حسن | 17/02/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 30/05/2019 |
19-03-65896 | جعفر حسن شعبان | 27/02/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 30/05/2019 |
19-03-55051 | عبدالله | 11/03/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/03/2019 |
19-03-27636 | araf Abbar Khalf | 25/02/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/10/2019 |
19-03-43403 | لا يوجد | 06/03/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 26/03/2019 |
19-03-00834 | سمير عبدالرحمن | 06/03/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 13/02/2020 |
19-03-62926 | محمد فوزي سالم | 29/01/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 13/02/2020 |
19-03-96770 | هدى | 01/02/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 07/10/2019 |
19-03-41985 | ali | 26/02/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 27/03/2019 |
19-03-07687 | محمد جلال | 11/03/2019 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 12/03/2019 |
19-03-82735 | Mahmood Al Saati | 12/03/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 27/03/2019 |
19-03-41224 | همت مصطفى كمال | 02/01/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 13/02/2020 |
19-03-08811 | لا يوجد | 09/01/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 15/01/2020 |
19-03-99227 | محسن جعفر | 12/03/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 13/02/2020 |
19-03-78789 | عمار الأدرج | 10/01/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 13/02/2020 |
19-03-80852 | مصطفى حسن | 22/01/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 13/02/2020 |
19-03-52007 | علي حسن أمان | 29/01/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2019 |
19-03-89513 | معصومة | 03/02/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2019 |
19-03-45077 | علي صقر العطاوي | 06/02/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 17/03/2019 |
19-03-44737 | لا يوجد | 17/02/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 02/04/2019 |
19-03-29956 | مجدي النشيط | 17/02/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2019 |
19-03-54479 | Hayfa Ahmed | 04/02/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 27/03/2019 |
19-03-54845 | No name | 18/03/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 27/03/2019 |
19-03-78266 | احمد الكهالي | 27/03/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/03/2019 |
19-03-13321 | شريفة السيد اسماعيل | 11/03/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 20/02/2020 |
19-03-52287 | حسن | 24/02/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/03/2019 |
19-03-45355 | Fuad | 18/03/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 30/05/2019 |
19-03-90600 | بدور الحداد | 18/03/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/10/2019 |
19-03-76127 | محمد عبدالعزيز | 19/03/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/02/2020 |
19-03-87471 | محمد عبدالعزيز | 19/03/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/02/2020 |
19-03-29789 | علي حسن | 19/03/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/03/2019 |
19-03-21425 | - | 10/02/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 25/03/2019 |
19-03-74105 | - | 10/03/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 25/03/2019 |
19-03-21706 | - | 18/02/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 27/03/2019 |
19-03-18267 | - | 21/03/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 25/03/2019 |
19-03-17497 | - | 24/03/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/02/2020 |
19-03-93371 | - | 24/03/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/03/2019 |
19-03-39619 | لا يوجد | 18/03/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/10/2019 |
19-03-10529 | عبدالرحمن عبدالعزيز محمد الشامي | 11/03/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/03/2019 |
19-03-55948 | ايمان راشد بوقمبر | 25/03/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/02/2020 |
19-03-71595 | عبدالرحمن مبارك بوبشيت | 17/03/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 27/03/2019 |
19-03-62943 | مي الجودر | 30/01/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-03-89899 | لا يوجد | 30/01/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 26/03/2019 |
19-03-08318 | فجر عيسى | 30/01/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 26/03/2019 |
19-03-74331 | لا يوجد | 30/01/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 26/03/2019 |
19-03-52176 | فاطمة خالد جابر | 14/02/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-03-00181 | خليل ابراهيم | 14/02/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/03/2019 |
19-03-81764 | محمد ابو خليل | 14/02/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-03-28703 | عبدالله | 14/02/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-03-96757 | لا يوجد | 14/02/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-03-60730 | لا يوجد | 14/02/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-03-69715 | عبدالله | 14/02/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 26/03/2019 |
19-03-79868 | لا يوجد | 14/02/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-03-61708 | موزة الغريب | 14/02/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 26/03/2019 |
19-03-28352 | أحمد | 14/02/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-03-61071 | لا يوجد | 21/02/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 26/03/2019 |
19-03-23643 | لا يوجد | 21/02/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 26/03/2019 |
19-03-88796 | فيصل سعود | 21/02/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-03-40496 | فاطمة سعد | 21/02/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-03-47632 | حسين راشد | 20/01/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-03-63317 | يوسف | 20/01/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-03-80803 | لا يوجد | 19/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 27/03/2019 |
19-03-68252 | haya alkaabi | 29/01/2019 | Completed – Contacted the requester | Administrative | Jaw & Askar Clinic | 20/02/2020 |
19-03-73021 | زايد احمد محمد | 21/02/2019 | Completed – Contacted the requester | Administrative | Jaw & Askar Clinic | 27/03/2019 |
19-03-67633 | mary jane | 05/03/2019 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 27/03/2019 |
19-03-13593 | no name | 05/03/2019 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 09/10/2019 |
19-03-20040 | محمد كمال | 30/01/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 07/01/2020 |
19-03-38129 | Umar Meherdad | 03/01/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 07/01/2020 |
19-03-74422 | محمد عبدالله | 13/02/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 27/03/2019 |
19-03-82570 | هدى | 25/02/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 07/01/2020 |
19-03-54758 | علي عبدالرحمن الجابر | 04/03/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 07/01/2020 |
19-03-11722 | عبدالقادر الكوهجي | 11/03/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 07/01/2020 |
19-03-61625 | مهدي | 03/01/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-03-29302 | محمد عبدالله | 07/01/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-03-22289 | محمد عبدالقادر | 07/01/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 27/03/2019 |
19-03-08764 | لا يوجد | 27/02/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-03-95422 | Salman Almahal | 18/03/2019 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 07/01/2020 |
19-03-82395 | حاجي علي عيسى إسماعيل محمد | 24/02/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 27/03/2019 |
19-03-33196 | Hussain Alhaiky | 10/03/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 07/01/2020 |
19-03-70359 | حصة الياسي | 07/02/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 09/10/2019 |
19-03-42436 | احمد محمود احمد | 02/01/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 22/05/2019 |
19-03-62639 | abdulhadi | 14/02/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 22/05/2019 |
19-03-13640 | لا يوجد أسم | 03/02/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 20/02/2020 |
19-03-76715 | no name | 07/01/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/01/2020 |
19-03-08215 | احمد يعقوب يوسف النهام | 25/02/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 22/05/2019 |
19-03-96659 | جعفر جاسم العرادي | 05/03/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 22/05/2019 |
19-03-03226 | عادل | 15/03/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 22/05/2019 |
19-03-23937 | جعفر جاسم محمد | 13/03/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-03-50165 | - | 18/02/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-03-65982 | حامد عبدالمنعم | 04/02/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 30/03/2019 |
19-03-10831 | يونس حاجي | 26/02/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/10/2019 |
19-03-29248 | لا يوجد | 03/02/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-03-17308 | خديجة محمد باقر | 14/02/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/02/2020 |
19-03-03688 | رقية محمد مكي | 24/02/2019 | Irrelevant Request | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-03-81599 | لا يوجد | 24/02/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/01/2020 |
19-03-52156 | فضة ناصر احمد | 12/03/2019 | Completed – Contacted the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-03-60234 | جميل منصور علي عياد | 12/03/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-03-90984 | لا يوجد | 12/03/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/02/2020 |
19-03-52545 | حسين علي | 12/03/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-03-66365 | حميده اليعقوب | 12/03/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 31/03/2019 |
19-03-53052 | لا يوجد | 01/03/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-04-78103 | سيد جعفر علوي الخباز | 28/01/2019 | Completed – Did not contact the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-04-81783 | علي حسين | 24/01/2019 | Completed – Did not contact the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-04-60401 | n | 23/03/2019 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 02/04/2019 |
19-04-10722 | السيد منذر جواد الوداعي | 31/01/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-04-31767 | محمد نعمة | 31/03/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 02/04/2019 |
19-04-66064 | محمد نوري مطر | 27/03/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-04-25805 | لا يوجد | 17/03/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-04-34446 | حسين الشويخ | 20/03/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-04-50445 | عبدالرحيم علي | 28/03/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 20/02/2020 |
19-04-12389 | بسام المرباطي | 29/04/2019 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 20/02/2020 |
19-04-53034 | حصه محمد | 29/03/2019 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 20/02/2020 |
19-04-34262 | خلود جاسم | 24/03/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 17/11/2019 |
19-04-47324 | داوود سلمان | 27/03/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-04-12281 | لايوجد اسم | 31/03/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/02/2020 |
19-04-53960 | سيد خليل ابراهيم | 20/03/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 08/04/2019 |
19-04-76584 | جهاد عبدالكريم | 26/03/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-04-37718 | رقية عبد الامير | 01/04/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-04-68221 | ناصر عبدالكريم مبارك بن تركي | 05/03/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-04-96680 | ابراهيم | 31/03/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 08/04/2019 |
19-04-41064 | زهير عبدالله خليل | 24/03/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-04-37220 | Fadhel Abbas | 07/04/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/02/2020 |
19-04-07855 | رباب سعيد النعيمي | 19/03/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/01/2020 |
19-04-84109 | حسن جاسم عبد الحسين | 04/03/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-04-18327 | احمد ابراهيم | 28/03/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-04-09701 | داوود سلمان | 18/03/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-04-10455 | حصة محمد | 08/04/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/04/2019 |
19-04-01406 | om mohamed abduljabar | 20/03/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 11/04/2019 |
19-04-81406 | no name | 20/03/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 11/04/2019 |
19-04-56153 | وداد حبيب | 03/02/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-04-13071 | علي سيف علي | 27/03/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 11/04/2019 |
19-04-42160 | لا يوجد | 11/03/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 11/04/2019 |
19-04-03742 | محمد البيه | 11/03/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/02/2020 |
19-04-48190 | أبراهيم يسلم ثابت | 11/03/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 23/04/2019 |
19-04-69748 | رأفت عبدالرؤوف | 11/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 11/04/2019 |
19-04-07966 | لا يوجد | 11/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 11/04/2019 |
19-04-76367 | لا يوجد | 11/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 11/04/2019 |
19-04-19033 | لا يوجد | 11/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 11/04/2019 |
19-04-86935 | لا يوجد | 11/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 11/04/2019 |
19-04-01170 | لا يوجد | 11/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 11/04/2019 |
19-04-76082 | لا يوجد | 11/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 11/04/2019 |
19-04-52983 | عبدالله الشوملي | 11/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 11/04/2019 |
19-04-37527 | لا يوجد | 28/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 23/04/2019 |
19-04-85333 | محمد حسن الدوسري | 28/03/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/02/2020 |
19-04-09251 | سيد محمد | 28/03/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 23/04/2019 |
19-04-37139 | جمال الزياني | 28/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 11/04/2019 |
19-04-02708 | لا يوجد | 28/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 23/04/2019 |
19-04-86350 | لا يوجد | 28/03/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 23/04/2019 |
19-04-98759 | - | 24/03/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/10/2019 |
19-04-47089 | Atid Rehman | 19/03/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 14/04/2019 |
19-04-39165 | بتول الاجاويد | 17/03/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/01/2020 |
19-04-13953 | محمد موسى عمران | 07/04/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/01/2020 |
19-04-60394 | فاطمة | 13/03/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/01/2020 |
19-04-33004 | منى علي البنعلي | 07/01/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/10/2019 |
19-04-53048 | حسن سلمان | 07/04/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-04-36271 | لا يوجد | 29/01/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/04/2019 |
19-04-88535 | لا يوجد | 03/02/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 07/01/2020 |
19-04-47440 | زينب صادق | 13/02/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/04/2019 |
19-04-90295 | رائد الاحمد | 14/04/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/02/2020 |
19-04-03606 | sujith | 09/04/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-04-58101 | لا يوجد | 02/04/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 16/04/2019 |
19-04-04772 | أسماء محمد علي | 04/04/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 13/02/2020 |
19-04-08786 | بسام السعدي | 03/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 08/01/2020 |
19-04-08953 | Yulia Romanowski | 01/04/2019 | Completed – Contacted the requester | Administrative | Jaw & Askar Clinic | 07/01/2020 |
19-04-03255 | ناصر احمد | 29/01/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 23/02/2020 |
19-04-26737 | فاطمة حسن | 15/04/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 17/04/2019 |
19-04-55316 | لا يوجد | 11/04/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-04-30247 | لا يوجد | 10/04/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-04-62680 | عبدالله | 11/04/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 17/04/2019 |
19-04-38249 | د. أحمد عزام | 11/04/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 13/02/2020 |
19-04-77396 | رباب ابراهيم | 17/04/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-04-21318 | زينب جاسم | 04/03/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 07/01/2020 |
19-04-47376 | بولبرر | 07/03/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 13/02/2020 |
19-04-41089 | أمنة ناصر حبيب عبدالله | 17/04/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 13/02/2020 |
19-04-25373 | غير مسجل | 18/03/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 17/04/2019 |
19-04-29684 | a | 18/03/2019 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 21/04/2019 |
19-04-51095 | عبدالله ابراهيم | 03/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 13/02/2020 |
19-04-55784 | ابراهيم سلمان | 04/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-31030 | فاطمة | 04/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-95025 | ياسر حميد القلاف | 04/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-09701 | عبدالله عبدالرحيم | 06/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 13/02/2020 |
19-04-60588 | هناء حسن | 10/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-35475 | حسين هيات | 12/03/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-13027 | حسين هيات | 12/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-94501 | حسن | 12/03/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-04-73428 | امل ميرزا التحو | 14/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-04-67789 | فائقة حسان | 17/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-29771 | شهناز عيسى | 17/03/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-81511 | مصطفى حسين | 17/03/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-85362 | لا يوجد | 21/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-74662 | علي داود سلمان | 28/03/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-59572 | ابتسام عبدالعزيز العكري | 31/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-54134 | فرح العصفور | 31/03/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 21/04/2019 |
19-04-59746 | - | 18/04/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/04/2019 |
19-04-04800 | حسن سلمان حسن | 10/04/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/01/2020 |
19-04-79932 | منصور علي حسن الصعيدي | 18/04/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/04/2019 |
19-04-63640 | عبدالرحمن جمعه عثمان | 22/04/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-04-77151 | Dr Abdulla Kooheje | 23/04/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 23/04/2019 |
19-04-91244 | None | 10/04/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-04-54952 | None | 27/03/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 22/05/2019 |
19-04-73241 | None | 10/04/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-04-85762 | طاهر قاسم | 12/03/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-04-82265 | عبدالباسط | 10/04/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-04-80842 | شيخة محمود محمد | 24/02/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 24/04/2019 |
19-04-71372 | مانع محمد البحيري | 18/03/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 24/04/2019 |
19-04-76390 | اسلام احمد | 10/04/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 22/05/2019 |
19-04-92503 | None | 10/04/2019 | Irrelevant Request | Administrative | East Riffa Health Center | 24/04/2019 |
19-04-15099 | سمير ناصر | 12/03/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 22/05/2019 |
19-04-16543 | None | 10/04/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 24/04/2019 |
19-04-44581 | None | 10/04/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 24/04/2019 |
19-04-68768 | عدنان فرحان الفرحان | 10/04/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-04-33786 | None | 10/04/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 26/05/2019 |
19-04-32590 | None | 10/04/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 26/05/2019 |
19-04-88968 | None | 24/02/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-04-50565 | zahid saeed | 14/03/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-04-16095 | صالح عمر مثنى | 13/03/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 24/04/2019 |
19-04-31379 | كوثر أحمد محمد | 10/04/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 13/02/2020 |
19-04-74736 | فاطمة بو علي | 04/04/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 20/02/2020 |
19-04-13776 | فاطمة بو علي | 18/04/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 20/02/2020 |
19-04-02028 | shahzaib | 31/03/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-04-83352 | none | 10/04/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 29/10/2019 |
19-04-07419 | none | 10/04/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 22/05/2019 |
19-04-07191 | none | 26/03/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 29/04/2019 |
19-04-93262 | none | 10/04/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 29/10/2019 |
19-04-76163 | NONE | 10/04/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 29/04/2019 |
19-04-75496 | NONE | 10/04/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 22/05/2019 |
19-04-81824 | غير مسجل | 18/04/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 07/01/2020 |
19-04-43708 | غير مسجل | 18/04/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 15/01/2020 |
19-04-48221 | لايوجد اسم | 14/04/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-04-58298 | - | 25/04/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-05-22604 | وليد الين | 10/04/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-05-97261 | حسين احمد | 24/03/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-05-85482 | اسامه الماجد | 10/03/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-05-97936 | سعد سلمان | 22/04/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-05-86426 | رقية جميل | 18/04/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-05-75555 | Ali Ebrahim Alaali | 01/04/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 02/05/2019 |
19-05-38356 | حسين عبد علي محمد رضي | 01/04/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/10/2019 |
19-05-09746 | لايوجد | 22/04/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-05-51716 | امال عبد العزيز | 22/04/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/05/2019 |
19-05-66046 | زينب جعفر | 30/04/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/02/2020 |
19-05-31789 | جاسم الموسوي | 30/04/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/02/2020 |
19-05-13120 | عائشة شريف | 28/04/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 20/02/2020 |
19-05-56169 | ابراهيم الدوسري | 29/04/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 22/05/2019 |
19-05-03311 | خديجة جعفر | 17/04/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 20/02/2020 |
19-05-65306 | فاطمة حسين الأسود | 30/04/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-05-69294 | جاسم الموسوي | 03/05/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/02/2020 |
19-05-41068 | احمد مطلق | 06/05/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/05/2019 |
19-05-40746 | N/A | 13/03/2019 | Completed – Did not contact the requester | Administrative | Sh. Salman Health Center | 07/05/2019 |
19-05-59275 | فاطمه | 02/05/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-05-25008 | حسين عبدعلي | 05/05/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-05-22248 | عبدالله عياد | 01/05/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-05-45697 | خالد ابراهيم | 06/05/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-05-80849 | n | 05/05/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/02/2020 |
19-05-14633 | علي محمد كاظم | 10/05/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/05/2019 |
19-05-60227 | لا يوجد | 12/05/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/02/2020 |
19-05-51007 | نجيب صالح بوعلي | 21/04/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 22/05/2019 |
19-05-97311 | N/A | 02/05/2019 | Completed – Did not contact the requester | Administrative | Sh. Salman Health Center | 20/02/2020 |
19-05-17225 | مشتاق أحمد قصوري بشير أحمد | 04/04/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 13/05/2019 |
19-05-65189 | حسين الاسود | 10/05/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/02/2020 |
19-05-76208 | جاسم محمد الموسوي | 09/05/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2019 |
19-05-65646 | ليلى عمران | 02/05/2019 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 30/05/2019 |
19-05-67669 | زينب ابراهيم | 13/05/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 30/05/2019 |
19-05-18559 | WAHID BIN ALI | 15/04/2019 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 09/10/2019 |
19-05-82615 | NOT WRITTEN | 15/04/2019 | Irrelevant Request | Administrative | Ibn Sina Health Center | 09/10/2019 |
19-05-04648 | خليفة احمد | 13/05/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-05-05859 | muhammad Zohaili khan | 13/05/2019 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 16/05/2019 |
19-05-22112 | maryam | 19/05/2019 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 09/10/2019 |
19-05-33694 | RAMESH | 19/05/2019 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 09/10/2019 |
19-05-20426 | MUHAMMAD IMRAN | 29/04/2019 | Irrelevant Request | Administrative | Ibn Sina Health Center | 09/10/2019 |
19-05-64084 | no name | 08/05/2019 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 22/05/2019 |
19-05-91415 | آية أحمد العباسي | 19/05/2019 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 22/05/2019 |
19-05-87838 | - | 19/05/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/05/2019 |
19-05-28014 | عمر حسن | 02/05/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/10/2019 |
19-05-87970 | غاده عبدالرحيم | 12/05/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-05-32644 | راشد التميمي | 22/05/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 23/05/2019 |
19-05-44708 | Basma Mohd | 29/05/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 29/05/2019 |
19-05-63860 | حصه محمد | 29/05/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 20/02/2020 |
19-05-38404 | محمود الخياط | 30/05/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/01/2020 |
19-06-41059 | غانم عبدالفتاح غانم | 20/05/2019 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 20/02/2020 |
19-06-49139 | اسماء محمود عبده | 17/04/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-06-43456 | عبدالرحمن | 17/04/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 09/10/2019 |
19-06-54922 | لا يوجد | 17/04/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 09/06/2019 |
19-06-00534 | لا يوجد | 17/04/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 09/10/2019 |
19-06-50363 | سنية عبدالجليل | 17/04/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 09/06/2019 |
19-06-74492 | محمد عبدالله | 30/05/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 23/02/2020 |
19-06-10624 | لا يوجد | 17/04/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 15/01/2020 |
19-06-02173 | خالد المرباطي | 02/05/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-06-65891 | محمد | 03/06/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/06/2019 |
19-06-07851 | none | 23/06/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-06-48232 | none | 05/05/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-06-36564 | لا يوجد | 23/06/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-06-12885 | لا يوجد | 23/06/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-06-77779 | احمد صالح رشيد | 24/04/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-06-65788 | لا يوجد | 23/05/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-06-85122 | محمود | 28/04/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 23/02/2020 |
19-06-51373 | none | 12/05/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-06-58511 | لا يوجد | 23/05/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-06-08258 | لا يوجد | 14/05/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-06-50433 | لا يوجد | 23/05/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-06-62115 | لا يوجد | 05/05/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-06-21699 | السيد محمد سعيد أحمد محمد | 03/06/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/02/2020 |
19-06-43046 | عقيل عبدالعزيز خليل ابراهيم | 30/05/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/06/2019 |
19-06-92726 | نجاه يحيى | 09/06/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 15/01/2020 |
19-06-52202 | غير مسجل | 18/04/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 17/06/2019 |
19-06-01784 | نجيب عبد العزيز | 02/05/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 17/06/2019 |
19-06-00433 | غير مسجل | 12/05/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 20/02/2020 |
19-06-58661 | سعاد عاشور حسين | 13/05/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 20/02/2020 |
19-06-74490 | غير مسجل | 28/05/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 17/06/2019 |
19-06-40948 | فهد عيسى فهد | 25/03/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 07/01/2020 |
19-06-04376 | عيسى عبدالرحمن بو راشد | 29/05/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 26/06/2019 |
19-06-02313 | عبدالرحيم الحايكي | 29/05/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 26/06/2019 |
19-06-53823 | لا يوجد | 29/05/2019 | Completed – Did not contact the requester | Administrative | Sh. Salman Health Center | 26/06/2019 |
19-06-08715 | عصام علي محمد | 29/05/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 06/02/2020 |
19-06-98357 | لايوجد | 18/06/2019 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 18/06/2019 |
19-06-41740 | phani | 06/06/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 18/06/2019 |
19-06-20298 | أحمد الخان | 02/05/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 09/10/2019 |
19-06-61522 | علي | 02/05/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 09/10/2019 |
19-06-46420 | عبدالرحمن جابر | 02/05/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-06-95201 | لا يوجد | 02/05/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 09/10/2019 |
19-06-81794 | عبدالله | 02/05/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 09/10/2019 |
19-06-20432 | Adnan Raza | 02/05/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 09/10/2019 |
19-06-37161 | عمار زيد | 29/05/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 09/10/2019 |
19-06-16647 | لا يوجد | 29/05/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-06-18780 | لا يوجد | 29/05/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 09/10/2019 |
19-06-09451 | لا يوجد | 29/05/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-06-18903 | لا يوجد | 29/05/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 09/10/2019 |
19-06-12101 | محمد محمود | 29/05/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-06-92767 | لا يوجد | 13/06/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-06-03247 | لا يوجد | 13/06/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-06-89215 | لا يوجد | 13/06/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 07/01/2020 |
19-06-46249 | Jaffar Husain | 10/04/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/10/2019 |
19-06-82031 | Mohsen Hujair | 02/04/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 25/06/2019 |
19-06-40539 | Mohsen Hujair | 03/04/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 25/06/2019 |
19-06-36826 | Abdul rahman Sharif | 27/05/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/10/2019 |
19-06-17739 | لطيفة الذوادي | 23/06/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-06-68139 | Mahmood Abdul Hussain | 13/06/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 03/02/2020 |
19-06-11582 | no name | 17/01/2019 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 15/01/2020 |
19-06-22857 | عبدالله يعقوب يوسف | 17/01/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 15/01/2020 |
19-06-53039 | كوثر علي منصور | 06/03/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 15/01/2020 |
19-06-78004 | كوثر علي منصور | 07/04/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 25/06/2019 |
19-06-44901 | عبداالله العالي | 31/03/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 25/06/2019 |
19-06-26436 | حسن طلاق | 02/06/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 07/01/2020 |
19-06-22341 | محمود عبد الحسين جعفر | 09/06/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 25/06/2019 |
19-06-59425 | حسين علي عبدالله بوعبود | 26/06/2019 | Completed – Did not contact the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-06-75084 | يوسف | 20/06/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/06/2019 |
19-07-29904 | فاضل احمد علي | 13/07/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/10/2019 |
19-07-03760 | لا يوجد | 13/07/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 01/07/2019 |
19-07-74385 | لا يوجد | 13/07/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 01/07/2019 |
19-07-93017 | لا يوجد | 13/07/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 01/07/2019 |
19-07-35440 | لا يوجد | 13/07/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/10/2019 |
19-07-13348 | لا يوجد | 13/07/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 20/01/2020 |
19-07-28447 | خالد قمبر | 01/07/2019 | Completed – Contacted the requester | Proffesional | Hamad Town Health Center | 23/02/2020 |
19-07-86563 | حسن أحمد ملا حسن | 19/06/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-95036 | لا يوجد | 12/05/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 20/02/2020 |
19-07-59287 | احمد سلمان | 18/06/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 07/01/2020 |
19-07-50161 | محمد أحمد | 18/06/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 07/01/2020 |
19-07-71868 | حسن محمود | 20/06/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 15/01/2020 |
19-07-42431 | لا يوجد | 12/05/2019 | Completed – Contacted the requester | Proffesional | Budaiya Health Center | 07/10/2019 |
19-07-16792 | لا يوجد | 11/04/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 20/02/2020 |
19-07-09058 | karrar mohammed ali | 11/04/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 20/02/2020 |
19-07-14149 | سيد فضل محمد جواد الوداعي | 15/06/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/07/2019 |
19-07-42141 | أحمد خنجي | 02/07/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/02/2020 |
19-07-80922 | HAMAD ALDOSERI | 02/07/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-78389 | HANADI MAHMOUD | 24/03/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-01115 | حسين علي عبدالله بو عبود | 13/03/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-69691 | ليلى الكوهجي | 07/01/2019 | Completed – Contacted the requester | Proffesional | Hamad Town Health Center | 15/01/2020 |
19-07-76139 | ABDULRAHMAN DARRAJ | 06/05/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-09289 | MOHAMMED ALSULAIMAN | 21/03/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-32381 | أحمد عياش | 07/01/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-79007 | عقيلة مصطفى | 27/02/2019 | Completed – Contacted the requester | Proffesional | Hamad Town Health Center | 15/01/2020 |
19-07-98773 | - | 08/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 08/07/2019 |
19-07-22718 | - | 04/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-07-35762 | shahbaz mohammed | 03/06/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-07-95646 | حصه محمد | 04/08/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/01/2020 |
19-07-43465 | فاطمة | 04/07/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/01/2020 |
19-07-02840 | ali aljishi | 02/06/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-07-10785 | ضياء الشروقي | 21/05/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/01/2020 |
19-07-31150 | N/A | 04/07/2019 | Irrelevant Request | Administrative | Sh. Salman Health Center | 08/07/2019 |
19-07-04082 | اسامه الماجد | 26/05/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-07-70056 | احمد الصفار | 14/02/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-26258 | زكية السيد احمد | 03/04/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-52353 | محمد يوسف محمد الظاعن | 03/04/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-12012 | ام احمد | 04/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 08/07/2019 |
19-07-71380 | - | 04/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 08/07/2019 |
19-07-79836 | نجاة سعد | 08/07/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-07-87345 | - | 04/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-07-25953 | ابراهيم العميري | 24/06/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-07-09641 | لايوجد اسم | 07/07/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-07-64949 | مروان مسعد | 02/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-07-76670 | علي التميمي | 07/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 08/07/2019 |
19-07-50934 | v.k.deepak | 05/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 08/07/2019 |
19-07-11238 | عبدالحسين كاظم احمد | 18/06/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 07/10/2019 |
19-07-92972 | هشام محمد | 03/07/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 07/10/2019 |
19-07-43003 | أبو علي | 21/04/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 09/07/2019 |
19-07-35600 | جميل عبدالكريم الصيرفي | 10/04/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 09/07/2019 |
19-07-56481 | farzana | 01/07/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2020 |
19-07-93644 | علي حسن المعماري | 19/06/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-07-29281 | لايوجد اسم | 23/05/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-07-60638 | لايوجد اسم | 17/05/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/07/2019 |
19-07-64841 | مريم الذوادي | 10/06/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2020 |
19-07-66555 | حمد الدوسري | 15/05/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2019 |
19-07-91040 | فاطمة | 04/07/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-07-24888 | - | 04/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-07-06594 | محمد حسن احمد | 04/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-07-41038 | حسن جاسم أحمد جاسم حسن | 25/04/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-95419 | السيد فيصل شبر | 04/07/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-67153 | وليد علي | 12/06/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 10/07/2019 |
19-07-06547 | لا يوجد أسم | 12/06/2019 | Completed – Contacted the requester | Proffesional | NBB Health Center-Arad | 10/07/2019 |
19-07-88981 | انور الانصاري | 17/06/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 10/07/2019 |
19-07-16829 | مريم علي سعد | 24/06/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 20/02/2020 |
19-07-88892 | ايمان حاجي | 18/04/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 20/02/2020 |
19-07-52539 | محمد يوسف احمد الغاوي | 07/07/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 10/07/2019 |
19-07-65908 | حسين محسن | 30/06/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-55148 | Rashid Mohamed | 02/07/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/10/2019 |
19-07-59664 | Jassim Mohamed Abdulwahed | 02/07/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/10/2019 |
19-07-28982 | لا يوجد | 14/05/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 09/10/2019 |
19-07-47551 | نجاة السعد | 08/07/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 11/07/2019 |
19-07-65187 | أمينة بديوي | 24/06/2019 | Completed – Contacted the requester | Proffesional | NBB Health Center-Arad | 07/10/2019 |
19-07-91190 | لا يوجد | 02/05/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 09/10/2019 |
19-07-60065 | Dr abdullla Al Koheje | 11/07/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/10/2019 |
19-07-30273 | - | 11/07/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/10/2019 |
19-07-11150 | خالد يوسف موسى | 11/07/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/01/2020 |
19-07-18177 | موفق الكبيسي | 14/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 15/01/2020 |
19-07-97382 | حوراء الحداد | 22/04/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 23/02/2020 |
19-07-01142 | ريم | 13/07/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 14/07/2019 |
19-07-52568 | بوسلامه | 13/07/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 15/01/2020 |
19-07-61552 | عبدالرحمن عبدالكريم ملحم الاحمد | 09/07/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 15/01/2020 |
19-07-04887 | مريم راشد | 14/07/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-07-58026 | لايوجد | 14/07/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 15/01/2020 |
19-07-83894 | مريم راشد | 14/07/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-07-41099 | مجيد عباس بناهي | 29/04/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 07/10/2019 |
19-07-31276 | ياسيين أحمد الجمري | 30/04/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 14/07/2019 |
19-07-85491 | مريم محسن | 09/05/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 14/07/2019 |
19-07-56177 | لايوجد | 02/06/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/07/2019 |
19-07-22250 | لا يوجد | 07/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 24/07/2019 |
19-07-65491 | لا يوجد | 07/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/07/2019 |
19-07-15845 | shameka | 07/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/07/2019 |
19-07-48803 | خلود | 23/06/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-31695 | خلود | 23/06/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-15639 | لا يوجد | 07/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-14112 | لا يوجد | 07/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-24880 | لا يوجد | 07/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 23/02/2020 |
19-07-73390 | لا يوجد | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-67822 | ابو قريش | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-17639 | لا يوجد | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 24/07/2019 |
19-07-05106 | لا يوجد | 02/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-92976 | لا يوجد | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 24/07/2019 |
19-07-80610 | عبود | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-16519 | لا يوجد | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 23/02/2020 |
19-07-83321 | لا يوجد | 14/07/2019 | Irrelevant Request | Administrative | East Riffa Health Center | 08/01/2020 |
19-07-32773 | لا يوجد | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-43123 | لا يوجد | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 24/07/2019 |
19-07-72691 | لا يوجد | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-58583 | لا يوجد | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 08/01/2020 |
19-07-17326 | لا يوجد | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 24/07/2019 |
19-07-64654 | عبدالقادر الساري | 14/07/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 23/02/2020 |
19-07-15974 | none | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 23/02/2020 |
19-07-35868 | sara mohammed | 30/06/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-76302 | none | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-89034 | لا يوجد | 14/07/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 07/01/2020 |
19-07-03273 | بو سلمان | 14/06/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-32673 | بو سلمان | 14/07/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-79419 | بلال محمد | 17/06/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-48279 | غير واضح | 13/06/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/07/2019 |
19-07-96409 | none | 19/06/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-18974 | none | 14/07/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-07-69454 | لا يوجد | 15/07/2019 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 15/01/2020 |
19-07-79219 | لا يوجد | 15/07/2019 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 15/07/2019 |
19-07-80122 | سحر الحسن | 11/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/01/2020 |
19-07-40126 | داوود سلمان | 04/07/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-07-63745 | يعقوب | 01/07/2019 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 02/01/2020 |
19-07-21127 | عبدالرحمن بن مبارك الجاسر | 17/07/2019 | Completed – Did not contact the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-07-32253 | مبارك خميس | 21/07/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-07-56519 | عبدالخالق عبدالله | 18/07/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/02/2020 |
19-07-23600 | Alaa Faraj | 21/07/2019 | Completed – Contacted the requester | Administrative | Jaw & Askar Clinic | 07/01/2020 |
19-07-16768 | لايوجد | 02/01/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/07/2019 |
19-07-63688 | لايوجد | 02/01/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-50224 | لايوجد | 06/01/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/07/2019 |
19-07-29056 | لايوجد | 06/01/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-88573 | خلود إبراهيم | 08/01/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/07/2019 |
19-07-19427 | لا يوجد | 03/01/2019 | Completed – Did not contact the requester | Administrative | Bilad Al-Qadeem Health Center | 23/07/2019 |
19-07-13047 | حميد مجيد علي | 10/01/2019 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 23/07/2019 |
19-07-95431 | فاطمة عبدالامير ابراهيم | 15/07/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/07/2019 |
19-07-81307 | لايوجد | 03/02/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-06921 | لايوجد | 07/02/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-98463 | محمد أكبر حيدر | 04/02/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-58622 | SAAD ALI AHMED | 22/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/02/2020 |
19-07-53463 | علي الباشا | 11/07/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 07/10/2019 |
19-07-29004 | صلاح الدين أحمد عبدالرحمن المراغي | 09/05/2019 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 26/09/2019 |
19-07-64057 | manal mohmmed ashraf | 10/06/2019 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 26/09/2019 |
19-07-06103 | مريض | 15/07/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-07-42858 | نور جميل حميد | 07/07/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 09/10/2019 |
19-07-22590 | لايوجد | 03/02/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-19249 | لايوجد | 13/02/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-41423 | طارق | 15/07/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/10/2019 |
19-07-09928 | أحمد محمد العلي | 28/01/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/02/2020 |
19-07-10002 | سعيد حسن محمد | 26/02/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 25/07/2019 |
19-07-86093 | عيسى الملا | 20/01/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-95260 | لايوجد | 18/04/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-76175 | عبدالله | 18/04/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-32585 | محمد فاروق | 18/04/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 28/07/2019 |
19-07-51637 | لايوجد | 18/04/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-55231 | لايوجد | 18/04/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-99274 | صلاح الدين | 18/04/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-68386 | لايوجد | 18/04/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-87618 | لايوجد | 01/04/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/02/2020 |
19-07-29364 | رباب حسن | 17/04/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/02/2020 |
19-07-08783 | لايوجد | 01/04/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 29/07/2019 |
19-07-58138 | لايوجد | 23/04/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/02/2020 |
19-07-81115 | Jassim A.Rahman | 29/04/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/02/2020 |
19-07-19832 | لايوجد | 05/05/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/02/2020 |
19-07-25403 | لايوجد | 07/05/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-49596 | منى | 05/05/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-07-33880 | لايوجد | 13/05/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 19/02/2020 |
19-07-17397 | غير مسجل | 28/05/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 29/07/2019 |
19-07-53366 | Nazik | 21/07/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 29/07/2019 |
19-07-58065 | غير مسجل | 26/06/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 30/07/2019 |
19-07-32611 | غير مسجل | 26/06/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 30/07/2019 |
19-07-06898 | غير مسجل | 17/06/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 09/10/2019 |
19-07-82443 | غير مسجل | 26/06/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 19/02/2020 |
19-07-08663 | غير مسجل | 26/06/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 09/10/2019 |
19-07-23401 | n | 07/07/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 19/02/2020 |
19-07-30104 | علي عبد الحميد | 19/06/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 19/02/2020 |
19-07-10676 | احدى المراجعات | 28/07/2019 | Completed – Did not contact the requester | Administrative | Al-Hoora Health Center | 30/07/2019 |
19-07-91437 | Fathi Ramadan | 30/07/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 30/07/2019 |
19-07-73632 | امل خليل احمد | 30/07/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/10/2019 |
19-07-36211 | لا يوجد | 23/06/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 07/10/2019 |
19-07-76793 | احمد عبدالله احمد | 23/06/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 07/10/2019 |
19-07-90941 | د سوسن كريمي | 14/07/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 31/07/2019 |
19-08-69567 | um sara | 28/07/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 20/02/2020 |
19-08-74502 | ابو عبدالله | 30/07/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 01/08/2019 |
19-08-07107 | جنفه بنت سلمان | 01/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/02/2020 |
19-08-10088 | جعفر الاصمخ | 30/07/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 04/08/2019 |
19-08-14391 | الإسم غير واضح | 04/07/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/08/2019 |
19-08-22543 | لايوجد | 18/07/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/08/2019 |
19-08-99759 | لايوجد | 01/07/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-08-87473 | Um Mohammed | 06/02/2019 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 06/08/2019 |
19-08-25031 | محمد شارقي | 17/07/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 06/08/2019 |
19-08-05013 | موجيب الحمادة | 04/08/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-08-47766 | Um Mohammed | 06/02/2019 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 06/08/2019 |
19-08-80498 | لا يوجد | 06/02/2019 | Completed – Did not contact the requester | Administrative | Bilad Al-Qadeem Health Center | 06/08/2019 |
19-08-77311 | Zahra Alaraid | 22/07/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 06/08/2019 |
19-08-73724 | - | 06/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/08/2019 |
19-08-13429 | نوال الخدري | 06/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/08/2019 |
19-08-91708 | puniyanka roopak | 09/07/2019 | Completed – Contacted the requester | Proffesional | Al-Hoora Health Center | 07/08/2019 |
19-08-93756 | rajendran | 11/07/2019 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 07/08/2019 |
19-08-24313 | 0000 | 06/08/2019 | Irrelevant Request | Administrative | Al-Hoora Health Center | 07/08/2019 |
19-08-33516 | منير محمد إقبال | 28/07/2019 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 07/08/2019 |
19-08-66984 | تسنيم | 01/08/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 20/02/2020 |
19-08-20720 | عبدالأمير أحمد محمد جاسم | 01/07/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/08/2019 |
19-08-04219 | D Mohammed | 24/07/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/08/2019 |
19-08-06344 | محمد علي عبدالرحمن مظفري | 04/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 10/08/2019 |
19-08-85790 | - | 04/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 10/08/2019 |
19-08-83438 | غير مسجل | 03/07/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 15/08/2019 |
19-08-24581 | ليال مصطفى بو كمال | 02/07/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 15/08/2019 |
19-08-90808 | أبو فهد | 30/07/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 20/02/2020 |
19-08-87099 | غير مسجل | 19/07/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 15/08/2019 |
19-08-62956 | غير مسجل | 15/07/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 15/01/2020 |
19-08-86204 | جمال العلوي | 04/08/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 20/02/2020 |
19-08-86364 | عرفة مكي | 08/08/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/08/2019 |
19-08-54222 | جليلة السيد أحمد | 08/08/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/08/2019 |
19-08-69593 | لا يوجد | 08/08/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/08/2019 |
19-08-69128 | السيد حسن الوداعي | 06/08/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/08/2019 |
19-08-58160 | حسين سلمان | 14/07/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 15/08/2019 |
19-08-45365 | لا يوجد | 21/07/2019 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 15/08/2019 |
19-08-14614 | لا يوجد | 21/07/2019 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 15/08/2019 |
19-08-12491 | لا يوجد | 21/07/2019 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 15/08/2019 |
19-08-18114 | لا يوجد | 21/07/2019 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 15/08/2019 |
19-08-08764 | لا يوجد | 21/07/2019 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 15/08/2019 |
19-08-29528 | علي خليفة | 29/07/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/08/2019 |
19-08-40530 | عمار احمد | 25/07/2009 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/08/2019 |
19-08-27716 | وليد النعيمي | 05/08/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/08/2019 |
19-08-08178 | حمزة حسين جعفر | 10/07/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/08/2019 |
19-08-04928 | حسين علي زاير | 21/07/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/08/2019 |
19-08-87277 | لا يوجد | 18/08/2019 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 18/08/2019 |
19-08-96214 | Dyoona Sobin | 24/06/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 20/02/2020 |
19-08-42441 | Yeasin Miah Gobal Hossain | 16/06/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 18/08/2019 |
19-08-76041 | رحمة سعد | 23/06/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 18/08/2019 |
19-08-27707 | لا يوجد | 01/08/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 19/08/2019 |
19-08-39765 | رنا حسين هاشم | 14/08/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/02/2020 |
19-08-69422 | مريم ميلاد | 02/08/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/02/2020 |
19-08-68764 | عبد القادر عبد الرسول | 10/08/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 19/08/2019 |
19-08-98791 | - | 05/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/08/2019 |
19-08-25626 | - | 15/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/08/2019 |
19-08-38424 | - | 15/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/08/2019 |
19-08-82945 | حمود | 13/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/08/2019 |
19-08-45527 | - | 15/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/08/2019 |
19-08-08293 | لايوجد | 20/08/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 20/02/2020 |
19-08-43395 | فاطمه البني | 08/08/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 20/08/2019 |
19-08-39257 | Sajida Sayed Hasan | 24/07/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 21/08/2019 |
19-08-92132 | ايمان ادريس | 17/08/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/08/2019 |
19-08-95091 | محمد الشتر | 08/08/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/08/2019 |
19-08-56542 | لا يوجد | 20/08/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 21/08/2019 |
19-08-17557 | زهرة علي | 08/08/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/01/2020 |
19-08-59259 | مرتضى أحمد العرب | 14/08/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/08/2019 |
19-08-24073 | مريم الذوادي | 21/08/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 22/08/2019 |
19-08-60709 | فاطمة حسن | 21/08/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 22/08/2019 |
19-08-09117 | متعب | 21/08/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 22/08/2019 |
19-08-26431 | مهدي حسن | 21/08/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 20/02/2020 |
19-08-42638 | no name | 07/08/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 03/02/2020 |
19-08-74166 | علي جعفر | 25/07/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 20/02/2020 |
19-08-10931 | فاطمة | 20/08/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/02/2020 |
19-08-52009 | عادل الأنصاري | 08/08/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 28/08/2019 |
19-08-58264 | مجدي النشيط | 08/08/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 28/08/2019 |
19-08-30873 | - | 17/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/08/2019 |
19-08-33339 | صالح الفخري | 15/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/08/2019 |
19-08-11566 | - | 19/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/08/2019 |
19-08-95476 | - | 19/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/08/2019 |
19-08-90661 | بدريه ابراهيم احمد | 22/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/08/2019 |
19-08-63401 | موسى علي عيسى | 28/08/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 29/08/2019 |
19-09-94638 | عقيل مهجد الحواري | 22/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/09/2019 |
19-09-73567 | - | 27/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/09/2019 |
19-09-31022 | - | 29/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/09/2019 |
19-09-62129 | ياسين | 25/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/09/2019 |
19-09-30728 | محمد اكرام | 29/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/09/2019 |
19-09-08316 | - | 29/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/02/2020 |
19-09-79800 | no name | 05/09/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 08/09/2019 |
19-09-13006 | no name | 05/09/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 08/09/2019 |
19-09-55811 | عبداللطيف مهنا | 25/07/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/10/2019 |
19-09-55111 | محمد سالم | 22/08/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 11/09/2019 |
19-09-57906 | Ali Abdul Aziz Ali | 08/09/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 11/09/2019 |
19-09-62694 | نور ابراهيم احمد | 20/08/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 20/02/2020 |
19-09-08022 | ابتسام ابراهيم حماد | 06/08/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 11/09/2019 |
19-09-50245 | عبدالحفيظ عبدالحميد قوشي محمد | 07/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 12/09/2019 |
19-09-30741 | محمد شمس الدين | 07/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 12/09/2019 |
19-09-18643 | - | 07/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 12/09/2019 |
19-09-41016 | علي خشارمه | 08/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 12/09/2019 |
19-09-24055 | - | 11/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/02/2020 |
19-09-04092 | - | 11/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/02/2020 |
19-09-08524 | والد الطفل سلطان | 08/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 12/09/2019 |
19-09-24224 | خالد محمد عواد | 01/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 12/09/2019 |
19-09-30328 | - | 09/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 12/09/2019 |
19-09-68054 | محمد | 15/08/2019 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 09/10/2019 |
19-09-44680 | ام خليفه | 04/07/2019 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 15/09/2019 |
19-09-46554 | SUHAIL MOHD | 16/06/2019 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 09/10/2019 |
19-09-78975 | MANSOOR AHMED | 29/07/2019 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 15/09/2019 |
19-09-83702 | رياض احمد | 25/06/2019 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 15/09/2019 |
19-09-10959 | فؤد علي اسيري | 15/09/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 15/01/2020 |
19-09-80730 | فيصل عبدالعزيز الملا | 02/09/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 16/09/2019 |
19-09-49453 | لا يوجد | 16/09/2019 | Completed – Did not contact the requester | Administrative | East Riffa Health Center | 16/09/2019 |
19-09-14463 | عيسى محمد حسين | 09/09/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 16/09/2019 |
19-09-32827 | Ponakuzhy | 04/08/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 29/10/2019 |
19-09-66965 | لا يوجد | 12/09/2019 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 20/02/2020 |
19-09-63160 | إسامة إبراهيم | 11/09/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 16/09/2019 |
19-09-96170 | n | 19/08/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/09/2019 |
19-09-47611 | جهاد حمدان | 28/08/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/09/2019 |
19-09-54456 | فوزي حليوه | 29/08/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/09/2019 |
19-09-06852 | عبدالله سمير احمد يوسف | 01/09/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/09/2019 |
19-09-52071 | سيد علي ابراهيم | 31/08/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/02/2020 |
19-09-69630 | ايمان القفاص | 16/09/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-09-72887 | محمد حمود | 15/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/09/2019 |
19-09-81449 | - | 15/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/09/2019 |
19-09-00378 | محمد ابراهيم | 13/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/09/2019 |
19-09-76343 | - | 14/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/09/2019 |
19-09-51657 | علي سلطان | 15/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/09/2019 |
19-09-64285 | - | 17/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/09/2019 |
19-09-62755 | yasir | 13/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/09/2019 |
19-09-36961 | صالح عمر مثنى | 14/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/09/2019 |
19-09-52542 | راشد احمد | 15/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/09/2019 |
19-09-11038 | احمد حسن عبدالله محمد القلاف | 03/09/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 18/09/2019 |
19-09-83280 | اسماء النجدي | 13/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 18/09/2019 |
19-09-97440 | Not available | 08/09/2019 | Completed – Did not contact the requester | Administrative | Sh. Salman Health Center | 18/09/2019 |
19-09-78883 | Not available | 08/09/2019 | Completed – Did not contact the requester | Administrative | Sh. Salman Health Center | 19/09/2019 |
19-09-55543 | Not available | 08/09/2019 | Irrelevant Request | Administrative | Sh. Salman Health Center | 19/09/2019 |
19-09-69151 | عبدالعزيز إبراهيم | 08/09/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 24/10/2019 |
19-09-04171 | حيدر عيسى حيدر | 08/09/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 19/09/2019 |
19-09-59375 | دانة البوفلاسة | 13/06/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-61422 | معاذ الذوادي | 24/06/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-09-81784 | محمد السيد متولي | 24/06/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-94486 | لا يوجد | 24/06/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-37724 | لا يوجد | 24/06/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-36354 | محمد يونس | 21/07/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-16256 | أمينة | 21/07/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-09-01133 | لا يوجد | 08/08/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-09526 | موسى محمد | 05/08/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-09-78785 | ابراهيم يوسف الخياط | 05/08/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-38387 | لا يوجد | 21/08/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-09-56831 | لا يوجد | 21/08/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-09-86555 | لا يوجد | 21/08/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-11933 | لا يوجد | 21/08/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-69130 | لا يوجد | 21/08/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-57246 | لا يوجد | 08/09/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-14676 | لا يوجد | 08/09/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-13752 | لا يوجد | 08/09/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-75542 | لا يوجد | 08/09/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-49857 | عمار خالد | 08/09/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-94740 | لا يوجد | 08/09/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-21858 | لا يوجد | 08/09/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-09-01699 | محمد عبدالناصر | 08/09/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-09-78446 | لا يوجد | 17/09/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/09/2019 |
19-09-72383 | حسين عبدالله | 08/09/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-09-34236 | مريم ابراهيم | 21/08/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-09-36705 | Mohammed Adnan | 20/08/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-09-80622 | إياد محمود | 01/08/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 22/09/2019 |
19-09-19634 | لا يوجد | 29/08/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 23/09/2019 |
19-09-91161 | لا يوجد | 08/09/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 23/09/2019 |
19-09-29756 | خالد ابراهيم | 21/09/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 23/09/2019 |
19-09-05962 | لا يوجد | 17/09/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 23/09/2019 |
19-09-09086 | لولوة الرميحي | 24/09/2019 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 25/09/2019 |
19-09-85020 | منيرة أنور الزعبي | 24/09/2019 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 25/09/2019 |
19-09-87754 | أحمد | 02/09/2019 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 23/02/2020 |
19-09-47825 | oliver | 22/09/2019 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 25/09/2019 |
19-09-54834 | علي الدوسري | 25/09/2019 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 26/09/2019 |
19-10-66211 | - | 26/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 01/10/2019 |
19-10-38630 | - | 26/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 01/10/2019 |
19-10-46051 | - | 21/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 01/10/2019 |
19-10-72796 | حسن يوسف | 28/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/02/2020 |
19-10-43369 | اياد سليمان | 29/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 01/10/2019 |
19-10-44100 | أم أحمد | 05/08/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 02/10/2019 |
19-10-19375 | سيد بدر علوي | 19/09/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 02/10/2019 |
19-10-47395 | عبدالحسين جاسم | 21/08/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 02/10/2019 |
19-10-83735 | علي حسن المساعد | 01/10/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/10/2019 |
19-10-15686 | حسن علي | 01/10/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 02/10/2019 |
19-10-20481 | سعيد حسن محمد | 11/09/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/11/2019 |
19-10-03114 | Vimal Kumar V. | 24/09/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 03/10/2019 |
19-10-34934 | محمد جعفر | 29/08/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 03/10/2019 |
19-10-70561 | زليخة علي | 14/08/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-10-94735 | عبدالهادي مرهون | 04/08/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 20/02/2020 |
19-10-18871 | unknown | 06/10/2019 | Completed – Contacted the requester | Administrative | Jaw & Askar Clinic | 06/10/2019 |
19-10-02168 | محمد السليمان | 04/08/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 06/10/2019 |
19-10-08982 | نسيمة عباس أحمد | 06/10/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 20/02/2020 |
19-10-14925 | أم علي | 30/07/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 20/02/2020 |
19-10-21493 | زينب احمد صالح | 30/07/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 20/02/2020 |
19-10-65991 | جلال عثمان | 01/07/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 20/02/2020 |
19-10-41401 | ليان محمد | 08/07/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/10/2019 |
19-10-04428 | لا يوجد | 22/07/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 08/01/2020 |
19-10-21687 | لكبيرة مبارك قبلاني | 23/07/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-10-56282 | نسيمه عباس | 06/10/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 23/02/2020 |
19-10-45218 | لا يوجد | 27/06/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-10-42205 | علي البحار | 25/07/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/10/2019 |
19-10-52194 | حسين الشويخ | 17/09/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/02/2020 |
19-10-73051 | لا يوجد | 30/07/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/10/2019 |
19-10-15438 | صباح منصور عيسى عبد الحسن | 23/09/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/02/2020 |
19-10-88343 | عبدالعزيز | 25/07/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 20/02/2020 |
19-10-34891 | عبدالعزيز سلمان | 25/07/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 16/10/2019 |
19-10-18455 | نقي محمد الفردان | 30/06/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 23/02/2020 |
19-10-55610 | أحمد الماجد | 22/07/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-10-79350 | هيام نصر الاحمد | 09/09/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/10/2019 |
19-10-29031 | محمد | 27/09/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2020 |
19-10-42791 | no name | 29/09/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2020 |
19-10-45231 | جنان صالح | 25/09/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2020 |
19-10-52018 | رائد جمال عبدالناصر | 29/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/10/2019 |
19-10-71173 | نايف علي | 19/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/10/2019 |
19-10-18382 | Akbar Hussain | 28/08/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2019 |
19-10-85484 | لايوجد اسم | 29/08/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2020 |
19-10-18582 | لايوجد اسم | 01/08/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2019 |
19-10-59017 | لا يوجد | 07/10/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 07/10/2019 |
19-10-78193 | لايوجد اسم | 01/08/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2019 |
19-10-00608 | ام علي | 10/08/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2020 |
19-10-32927 | زينب- نوراء- فاطمة | 18/08/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2019 |
19-10-19732 | nawazudin siddiqve | 01/10/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/10/2019 |
19-10-32765 | لايوجد اسم | 18/08/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2020 |
19-10-40191 | احمد حسين فرحان الصالح | 29/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/10/2019 |
19-10-04619 | Ruquiah Umer | 29/08/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/02/2020 |
19-10-70744 | سالم يعقوب | 01/10/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 07/10/2019 |
19-10-63137 | لايوجد اسم | 30/07/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2019 |
19-10-30295 | نورة يوسف | 30/09/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/02/2020 |
19-10-94891 | بيان عماد | 02/10/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/02/2020 |
19-10-85259 | بيان عماد | 02/10/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 07/10/2019 |
19-10-87653 | مريم محمد | 04/09/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2019 |
19-10-53967 | no name | 04/09/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2019 |
19-10-57236 | حسن علي منصور | 19/08/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2020 |
19-10-46815 | سلمى | 07/10/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 08/10/2019 |
19-10-79971 | ميثم عبدالجليل الجمري | 07/10/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 08/10/2019 |
19-10-27117 | حسين | 07/10/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-10-03108 | سيد محمد هاشم مجيد | 01/10/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 06/12/2020 |
19-10-16002 | جعفر | 16/09/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-10-23524 | لا يوجد | 15/09/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-10-48359 | لا يوجد | 15/09/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-10-04674 | حسن | 10/10/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-10-85550 | ابراهيم محمد كاظم علي | 01/10/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-10-67722 | حسين الشاخوري | 10/10/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 10/10/2019 |
19-10-98506 | عبدالهادي | 10/10/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 10/10/2019 |
19-10-63097 | عيسى علي مطر | 26/09/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 20/02/2020 |
19-10-90498 | عدنان عادل | 25/09/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/10/2019 |
19-10-84486 | معصومة حماد | 22/09/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/10/2019 |
19-10-05957 | عبدالله علي حسين | 14/10/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 14/10/2019 |
19-10-18826 | لا يوجد | 29/05/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/10/2019 |
19-10-04896 | لا يوجد | 13/05/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/10/2019 |
19-10-03687 | لا يوجد | 05/05/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/10/2019 |
19-10-41926 | لا يوجد | 01/07/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/10/2019 |
19-10-83553 | لا يوجد | 19/05/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-10-35598 | حنان عبدالله | 01/04/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/10/2019 |
19-10-52824 | سارة عبدالعزيز | 23/05/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-10-55035 | عباس عبدالصمد فرج | 02/05/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-10-93663 | علي الولاية | 09/06/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/10/2019 |
19-10-92546 | محمود عادل | 09/06/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/10/2019 |
19-10-33007 | لا يوجد | 18/06/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/10/2019 |
19-10-24658 | محمد خليل | 25/06/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/10/2019 |
19-10-49982 | عبدالله علي عبدالله الجبل | 17/09/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/10/2019 |
19-10-10731 | Khadija Alansari | 17/09/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 15/10/2019 |
19-10-77623 | لا يوجد | 14/10/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 15/10/2019 |
19-10-52511 | لا يوجد | 14/10/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/01/2020 |
19-10-96198 | لا يوجد | 13/10/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 15/10/2019 |
19-10-42334 | - | 13/10/2019 | Irrelevant Request | Administrative | Jidhafs Health Center | 15/10/2019 |
19-10-80011 | - | 13/10/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 15/10/2019 |
19-10-46463 | ايوب امر الله | 06/10/2019 | Completed – Contacted the requester | Proffesional | NBB Health Center- Dair | 20/10/2019 |
19-10-41969 | لا يوجد | 25/06/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-10-07785 | رجاء محمد | 30/09/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 20/02/2020 |
19-10-68802 | عبدالله مقيش خلف | 25/06/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 16/10/2019 |
19-10-17082 | موسى علي موسى | 25/06/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 16/10/2019 |
19-10-03669 | خميس جمعة | 20/06/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 16/10/2019 |
19-10-61624 | علياء الخلف | 23/06/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 16/10/2019 |
19-10-92143 | بتول حسين | 25/07/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 16/10/2019 |
19-10-81587 | علاء محمد جعفر | 30/06/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 16/10/2019 |
19-10-03100 | ----- | 10/10/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/10/2019 |
19-10-25341 | ------- | 10/10/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/10/2019 |
19-10-42022 | ------ | 06/10/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/02/2020 |
19-10-66903 | هانم كمال | 10/10/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 17/10/2019 |
19-10-48187 | احمد مطلق الذوادي | 14/10/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 17/10/2019 |
19-10-40569 | ليلى خليفة | 14/10/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 17/10/2019 |
19-10-43255 | محمد بوجير | 14/10/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 17/10/2019 |
19-10-39601 | رقيه | 07/10/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/10/2019 |
19-10-34285 | - | 03/10/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/10/2019 |
19-10-16404 | - | 04/10/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/10/2019 |
19-10-59449 | لا يوجد | 17/10/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 17/10/2019 |
19-10-46785 | منصور المنصور | 19/09/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/02/2020 |
19-10-50390 | J.S.Chaplot | 23/09/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 20/02/2020 |
19-10-19458 | فاطمة عبدالشهيد حسن | 26/09/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 20/02/2020 |
19-10-93063 | Mohd Mustafa Arshad | 27/08/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 17/10/2019 |
19-10-38022 | لايوجد | 14/10/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 11/08/2020 |
19-10-69069 | لايوجد | 14/10/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/02/2020 |
19-10-56107 | نوره محمد علي | 16/07/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/10/2019 |
19-10-87826 | مرضية عبدالنبي | 14/10/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/02/2020 |
19-10-01977 | لايوجد اسم | 01/10/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/10/2019 |
19-10-38437 | عمر بن عبده عسري | 07/10/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2020 |
19-10-95302 | لايوجد اسم | 01/10/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/10/2019 |
19-10-56570 | ناجي علي | 04/10/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/10/2019 |
19-10-92118 | كريمة البلوشي | 02/09/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/10/2019 |
19-10-57901 | لايوجد اسم | 07/10/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/10/2019 |
19-10-28132 | عبالعزيز سلمان عبدالله | 14/08/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 23/02/2020 |
19-10-73853 | لم تذكر | 20/10/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 20/10/2019 |
19-10-06812 | لا يوجد | 29/08/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 20/10/2019 |
19-10-13253 | لا يوجد | 08/08/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-10-64683 | حسن محمد | 01/10/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 20/10/2019 |
19-10-43691 | عبدالرسول ميرزا | 21/08/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/10/2019 |
19-10-36552 | أ. علي | 27/08/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 01/12/2019 |
19-10-21921 | غير مسجل | 04/09/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 23/02/2020 |
19-10-78529 | غير مسجل | 04/09/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 21/10/2019 |
19-10-53811 | أميرة حاجي | 04/09/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/10/2019 |
19-10-89761 | غير مسجل | 04/09/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 21/10/2019 |
19-10-50334 | ابراهيم محمد أمين | 14/10/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 21/10/2019 |
19-10-40716 | نور صديق | 17/10/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/01/2020 |
19-10-86484 | غير مسجل | 17/09/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 21/10/2019 |
19-10-16816 | بيان ابراهيم | 25/09/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/10/2019 |
19-10-25648 | قحطان عارف عبدالله | 02/10/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/10/2019 |
19-10-68881 | بدرية عبدالله أحمد النجار | 23/09/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/10/2019 |
19-10-12999 | ياسر مسعد | 29/09/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/10/2019 |
19-10-69701 | إبراهيم الأمين | 17/09/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 15/01/2020 |
19-10-95909 | خلود جاسم | 15/09/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/02/2020 |
19-10-70986 | ريمة علي جاسم | 15/09/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/10/2019 |
19-10-08100 | حميد صالح أحمد صالح | 23/09/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/10/2019 |
19-10-10258 | غير مسجل | 10/10/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 21/10/2019 |
19-10-48031 | غير مسجل | 10/10/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 23/02/2020 |
19-10-77195 | غير مسجل | 20/10/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 23/02/2020 |
19-10-78203 | غير مسجل | 13/10/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 23/02/2020 |
19-10-15744 | لايوجد اسم | 20/10/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2020 |
19-10-29529 | مصطفى عبدالرحمن محمد | 04/09/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2020 |
19-10-02406 | لايوجد اسم | 13/10/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/10/2019 |
19-10-84320 | لايوجد اسم | 20/10/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/10/2019 |
19-10-69695 | جاسم محمد | 01/10/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/10/2019 |
19-10-76755 | يحيى الجشوبي | 24/10/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/02/2020 |
19-10-56578 | علي حسين المعماري | 02/10/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/10/2019 |
19-10-30502 | محمد رحمه | 07/10/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2020 |
19-10-48841 | حسم محمد جناحي | 08/09/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-08696 | محمد عبد الناصر | 08/09/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-53348 | محمد المنتصر | 17/09/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-51067 | حليمة عبدالله | 08/09/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 06/01/2020 |
19-10-29295 | أبو حسين | 17/09/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-36970 | لا يوجد | 26/09/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-19543 | لا يوجد | 26/09/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-21440 | لا يوجد | 26/09/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-02252 | نواف بوحسن | 26/09/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-02258 | لا يوجد | 26/09/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-63569 | لا يوجد | 03/10/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-36798 | لا يوجد | 14/10/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-39253 | فطوم التركي | 22/10/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/10/2019 |
19-10-25109 | علي سلمان | 14/10/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-53110 | لا يوجد | 14/10/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-53270 | لا يوجد | 14/10/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-02132 | A.A. Ajoor | 14/10/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-64115 | نور عالم | 14/10/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-33633 | لا يوجد | 21/10/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 24/10/2019 |
19-10-02619 | Not available | 16/10/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 06/02/2020 |
19-10-07575 | محمد جاسم سلمان الحداد | 22/09/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 24/10/2019 |
19-10-77765 | أبو فاضل | 21/10/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 24/10/2019 |
19-10-59905 | - | 27/10/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 27/10/2019 |
19-10-53236 | - | 31/12/2018 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 28/10/2019 |
19-10-54648 | نور محمد حسن حسين | 23/10/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/02/2020 |
19-10-21032 | مريم خليفة | 15/10/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/10/2019 |
19-10-80761 | عمار | 16/10/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 13/02/2020 |
19-10-32417 | سلطان محمد حامد | 08/10/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/02/2020 |
19-10-67775 | لايوجد | 27/10/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 28/10/2019 |
19-10-68925 | أحمد حمود ضيف | 19/10/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/10/2019 |
19-10-70644 | حسين ميثم العصفور | 21/10/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 13/02/2020 |
19-10-66225 | لا يوجد | 21/10/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-10-65788 | لا يوجد | 15/10/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 03/02/2020 |
19-10-79338 | لا يوجد | 21/10/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-10-59708 | لا يوجد | 07/10/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-10-57095 | حسن علي عيسى | 24/10/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-10-50873 | لا يوجد | 21/10/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-10-81304 | لا يوجد | 21/10/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 03/02/2020 |
19-10-61142 | لا يوجد | 22/10/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 29/10/2019 |
19-10-53342 | مال الله جعفر الحمادي | 28/10/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 03/02/2020 |
19-10-03764 | زهراء | 08/10/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 13/02/2020 |
19-10-95851 | بسمة عوض | 31/10/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 31/10/2019 |
19-10-94055 | حسينة القاسمي | 31/10/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/01/2020 |
19-10-62820 | ليلى عبدالله | 31/10/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/02/2020 |
19-10-52873 | Not available | 31/10/2019 | Completed – Did not contact the requester | Administrative | Sh. Salman Health Center | 31/10/2019 |
19-10-78674 | Not available | 31/10/2019 | Completed – Did not contact the requester | Administrative | Sh. Salman Health Center | 06/02/2020 |
19-11-32819 | ليلى عبداااه | 24/10/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 18/11/2019 |
19-11-43737 | mohamed ali mohamed | 14/10/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/11/2019 |
19-11-01041 | عبدالغني علي | 19/10/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2020 |
19-11-44284 | بدرية يوسف | 13/09/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/11/2019 |
19-11-44891 | آدم محمد داد | 27/10/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/11/2019 |
19-11-27488 | شهاب عبدالعزيز | 26/06/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/11/2019 |
19-11-37203 | ابراهيم | 10/10/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/02/2020 |
19-11-19194 | فاروق علي | 31/10/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/02/2020 |
19-11-12392 | سامي الريس | 03/11/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 04/11/2019 |
19-11-18199 | ايمان | 04/11/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 04/11/2019 |
19-11-92756 | د.عماد محمد حشاد | 30/10/2019 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 05/11/2019 |
19-11-12718 | راشد حسن البوعينين | 05/11/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 05/11/2019 |
19-11-96622 | محمد يوسف الغاوي | 31/10/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 05/11/2019 |
19-11-53458 | محمد يوسف الغاوي | 31/10/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 05/11/2019 |
19-11-08396 | محمد يوسف الغاوي | 31/10/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/01/2020 |
19-11-62098 | منيرة ناصر عبدالله الباز | 02/10/2019 | Completed – Did not contact the requester | Administrative | Al-Hoora Health Center | 05/11/2019 |
19-11-91053 | نادرة عبداللطيف نصر الله | 07/10/2019 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 05/11/2019 |
19-11-52294 | لا يوجد | 31/10/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 05/11/2019 |
19-11-25284 | لا يوجد | 31/10/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 05/11/2019 |
19-11-39955 | لايوجد | 31/10/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/11/2019 |
19-11-38018 | - | 31/10/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/11/2019 |
19-11-42863 | - | 31/10/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/11/2019 |
19-11-70361 | hamad nasir | 02/11/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/11/2019 |
19-11-43353 | فاطمة حسين سعد | 03/11/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 07/11/2019 |
19-11-63569 | ابو فيصل | 29/09/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-11-93093 | ام فهد | 23/10/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-11-83376 | عبدالله مجرن | 02/10/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-11-27343 | عبدالرحيم | 03/11/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 26/02/2020 |
19-11-75611 | شيرين محمد | 07/11/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
19-11-38127 | محمد الدوسري | 24/09/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 23/02/2020 |
19-11-53509 | هيام نصر الاحمد | 09/11/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 11/11/2019 |
19-11-93032 | - | 04/11/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 11/11/2019 |
19-11-97112 | سيد ابراهيم | 04/11/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/11/2019 |
19-11-59372 | فواز محمود عبدالله | 23/10/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 23/02/2020 |
19-11-25570 | عبد الرزاق محمد | 26/10/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 23/02/2020 |
19-11-11747 | نور محمد ميرزا | 26/10/2019 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/02/2020 |
19-11-42927 | تركي شاهين | 07/11/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/11/2019 |
19-11-59492 | ياسر ناصر رمضان | 13/10/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2020 |
19-11-09880 | أم مريضة | 13/10/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2020 |
19-11-96631 | زينب علي عبد علي | 13/10/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2020 |
19-11-73492 | لايوجد | 07/11/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/12/2019 |
19-11-25440 | لايوجد | 07/11/2019 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 21/11/2019 |
19-11-85808 | لا يوجد | 27/10/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/02/2020 |
19-11-72560 | لايوجد | 07/11/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 13/02/2020 |
19-11-85289 | فاطمة احمد عباس | 07/11/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 13/02/2020 |
19-11-59750 | طه علي حسن أحمد | 15/10/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/11/2019 |
19-11-60971 | أم محمود | 09/10/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/11/2019 |
19-11-22539 | مريم عبدالله علي | 03/11/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2020 |
19-11-85716 | عيسى الكعبي | 11/11/2019 | Completed – Contacted the requester | Administrative | Jaw & Askar Clinic | 12/11/2019 |
19-11-98308 | نادية دلشاد | 26/09/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/02/2020 |
19-11-99922 | محمد باقر | 17/10/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/02/2020 |
19-11-28697 | لا يوجد | 17/10/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/02/2020 |
19-11-68713 | لا يوجد | 07/11/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 13/11/2019 |
19-11-62755 | لا يوجد | 07/11/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 13/11/2019 |
19-11-68081 | محمد باقر | 17/10/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 13/11/2019 |
19-11-50150 | أميرة جاسم عبدالله | 14/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-11-78420 | رباب ابراهيم | 17/04/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-11-91363 | صالح محمد | 22/10/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-11-01381 | جابر عطية علي البحراني | 25/08/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-11-53806 | لا يوجد | 14/08/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/11/2019 |
19-11-50725 | هند الجزيري | 14/11/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 11/08/2020 |
19-11-53460 | حسين منصور | 14/11/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/02/2020 |
19-11-00711 | محمد احمد | 10/11/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/02/2020 |
19-11-51694 | محمد جاسم | 27/10/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 17/11/2019 |
19-11-89214 | جهاد حمدان | 12/11/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/11/2019 |
19-11-91547 | عمر صالح | 28/10/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/11/2019 |
19-11-87448 | جمال الكبيسي | 11/11/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 23/02/2020 |
19-11-93149 | خلود المنصوري | 17/11/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 17/11/2019 |
19-11-35464 | no name | 15/08/2019 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 18/11/2019 |
19-11-68067 | no name | 29/09/2019 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 18/11/2019 |
19-11-23704 | ياسر حسن | 05/09/2019 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 18/11/2019 |
19-11-59193 | FAIZ NAEEM | 20/09/2019 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 18/11/2019 |
19-11-04369 | علي البوعركي | 05/09/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 13/02/2020 |
19-11-48284 | - | 14/11/2019 | Irrelevant Request | Administrative | NBB Health Center- Dair | 13/02/2020 |
19-11-26100 | - | 07/11/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 18/11/2019 |
19-11-25860 | رشيدة محمد | 04/11/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/11/2019 |
19-11-83289 | أحمد عيسى محمد | 11/11/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/11/2019 |
19-11-98992 | بتول رضا حسين | 10/11/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/11/2019 |
19-11-08741 | لا يوجد | 11/11/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/11/2019 |
19-11-79595 | لا يوجد | 11/11/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2020 |
19-11-17849 | ليلى جاسم محمد | 09/11/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2020 |
19-11-67553 | حسين الشويخ | 13/11/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/11/2019 |
19-11-46124 | لا يوجد | 11/11/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/02/2020 |
19-11-25739 | أم عبدالله | 28/10/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/11/2019 |
19-11-26730 | رياض عيسى علي | 30/10/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/11/2019 |
19-11-58252 | - | 17/11/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 21/11/2019 |
19-11-59542 | ابو سلامه | 15/11/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 21/11/2019 |
19-11-50333 | هنوف سعيد | 17/11/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 21/11/2019 |
19-11-61048 | احمد ابراهيم | 05/11/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2019 |
19-11-30450 | جاسم حسن مكي | 06/11/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2020 |
19-11-64595 | امينة | 11/11/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2020 |
19-11-24655 | احمد وجدي | 23/10/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2019 |
19-11-34911 | لايوجد اسم | 15/11/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2019 |
19-11-81024 | حسن | 04/11/2019 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 24/11/2019 |
19-11-96597 | زهراء مكي ثامر | 18/11/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/02/2020 |
19-11-42512 | حسين إسحاق | 24/11/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 23/02/2020 |
19-11-77368 | Not available | 24/11/2019 | Completed – Did not contact the requester | Administrative | Sh. Salman Health Center | 13/02/2020 |
19-11-27901 | فرح اكبد | 24/11/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 04/12/2019 |
19-11-55305 | غادة راشد | 24/11/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/01/2020 |
19-11-80344 | غادة راشد | 24/11/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/01/2020 |
19-11-68122 | لا يوجد | 13/11/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-11-58385 | محمد جعفر حسين | 21/11/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 23/02/2020 |
19-11-47973 | لا يوجد | 25/11/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 23/02/2020 |
19-11-03540 | صابر عبدالله فتحي | 27/11/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 28/11/2019 |
19-12-05846 | Ashfaq | 14/11/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 01/12/2019 |
19-12-47068 | لا يوجد | 14/11/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 01/12/2019 |
19-12-87571 | باسم عبدالله | 14/11/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/12/2019 |
19-12-24714 | محمد | 14/11/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 01/12/2019 |
19-12-41723 | عبدالجواد عبدالله | 14/11/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/12/2019 |
19-12-89425 | فاطمة علي | 14/11/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/12/2019 |
19-12-93118 | عادل الانصاري | 10/10/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 01/12/2019 |
19-12-06673 | جاسم احمد راشد | 23/11/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/02/2020 |
19-12-39023 | ام محمد | 26/11/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 02/12/2019 |
19-12-38891 | نيلاء محمد | 01/12/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/12/2019 |
19-12-81140 | ياسر أحمد | 01/12/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/12/2019 |
19-12-26324 | أمل غلوم | 01/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/12/2019 |
19-12-15767 | A.Raj | 25/08/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 02/12/2019 |
19-12-85935 | سعد محمد العميري | 01/12/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/12/2019 |
19-12-66202 | لا يوجد | 01/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 02/12/2019 |
19-12-68413 | لا يوجد | 01/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 02/12/2019 |
19-12-22553 | Yusuf adel Yaqoob Yusuf | 04/09/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 02/12/2019 |
19-12-68264 | لا يوجد | 01/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 02/12/2019 |
19-12-88201 | لا يوجد | 01/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 02/12/2019 |
19-12-22896 | لا يوجد | 01/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 02/12/2019 |
19-12-51831 | لا يوجد | 01/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 02/12/2019 |
19-12-45205 | Mohamed Ebrahim | 21/10/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/02/2020 |
19-12-74827 | زهرة جعفر ميلاد عباس | 28/10/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/02/2020 |
19-12-90702 | ماميتو سعد حسن | 13/11/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 03/12/2019 |
19-12-38737 | بسام درويش | 13/11/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 03/12/2019 |
19-12-61821 | غير مسجل | 13/11/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 03/12/2019 |
19-12-00716 | غير مسجل | 13/11/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 03/12/2019 |
19-12-28883 | عبد الرضا شمس | 11/11/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 03/12/2019 |
19-12-71488 | غير مسجل | 23/10/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 03/12/2019 |
19-12-92218 | زليخة محمد | 18/11/2018 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/02/2020 |
19-12-50970 | عبدالله علي عيد | 24/11/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 03/12/2019 |
19-12-52432 | غير مسجل | 26/11/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 03/12/2019 |
19-12-35665 | غير مسجل | 24/11/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/02/2020 |
19-12-01071 | السيد حسين جعفر محمد | 24/11/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 03/12/2019 |
19-12-48377 | حسين علي | 24/11/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 03/12/2019 |
19-12-46636 | أحمد إبراهيم | 24/11/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 03/12/2019 |
19-12-49408 | Mohammed Abdulazeez | 20/11/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 04/12/2019 |
19-12-34709 | محمد محمود | 02/12/2019 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 15/01/2020 |
19-12-07054 | هند | 26/11/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 04/12/2019 |
19-12-09481 | abdaziz mohd | 30/11/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/12/2019 |
19-12-77237 | فاطمه محمد يوسف | 02/12/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/12/2019 |
19-12-99230 | علي عبدالله علي ربيع | 01/12/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-12-31509 | ابو احمد | 02/12/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 08/12/2019 |
19-12-77232 | أحمد عبدالله علي ربيع | 02/12/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 08/12/2019 |
19-12-99126 | أبو أحمد | 02/12/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 08/12/2019 |
19-12-05770 | Abu yunus | 01/12/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 08/12/2019 |
19-12-80535 | لا يوجد | 28/11/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 23/02/2020 |
19-12-67480 | Not available | 04/12/2019 | Completed – Did not contact the requester | Administrative | Sh. Salman Health Center | 08/12/2019 |
19-12-41886 | عبد المجيد الحميدي | 04/12/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 07/01/2020 |
19-12-94357 | جمال محمد السحقي | 04/12/2019 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 07/01/2020 |
19-12-57080 | أم نادر | 01/12/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/01/2020 |
19-12-95848 | مواطن | 12/12/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 23/02/2020 |
19-12-91232 | لايوجد | 12/12/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 12/12/2019 |
19-12-96897 | لايوجد | 12/12/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 12/12/2019 |
19-12-57099 | شوق الرويعي | 12/12/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 12/12/2019 |
19-12-65584 | هدى احمد | 12/12/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 15/01/2020 |
19-12-23349 | فاطمة عيسى الكبيسي | 27/11/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/12/2019 |
19-12-07922 | ايمان يوسف | 12/12/2019 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 02/01/2020 |
19-12-09205 | محمد بهلول | 12/12/2019 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 31/12/2019 |
19-12-41454 | مريم | 24/11/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2020 |
19-12-89808 | ابراهيم | 18/12/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-12-55498 | ابراهيم | 18/12/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
19-12-56155 | abdul hameed qanati | 06/06/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 19/12/2019 |
19-12-69695 | no name | 06/06/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 19/12/2019 |
19-12-99770 | narjis guloom | 19/03/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 19/12/2019 |
19-12-49611 | رانيا خالد | 19/12/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 19/12/2019 |
19-12-89313 | farha kausa | 18/12/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 19/12/2019 |
19-12-26385 | ابراهيم ناصر | 12/12/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 19/12/2019 |
19-12-82145 | chetan | 12/12/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 19/12/2019 |
19-12-25572 | حسن علي | 14/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 19/12/2019 |
19-12-78865 | أفراح عبدالله | 12/12/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2020 |
19-12-72193 | لا يوجد | 12/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/12/2019 |
19-12-64965 | لا يوجد | 12/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/12/2019 |
19-12-93761 | يوسف جمال غريب | 12/12/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/12/2019 |
19-12-33170 | لا يوجد | 12/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 06/01/2020 |
19-12-75048 | لا يوجد | 12/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/12/2019 |
19-12-54069 | عبدالرحمن عدوان | 12/12/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/01/2020 |
19-12-64507 | جاسم محمد | 28/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 22/12/2019 |
19-12-79156 | سامي حميدان | 17/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 22/12/2019 |
19-12-31562 | حسن أحمد | 21/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 22/12/2019 |
19-12-69671 | سيد جواد صالح | 28/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 22/12/2019 |
19-12-58020 | أحمد حميد خليف | 27/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 22/12/2019 |
19-12-42785 | علي حميد خليف | 27/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 22/12/2019 |
19-12-26643 | وردة جاسم | 27/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 22/12/2019 |
19-12-55900 | لا يوجد | 21/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 22/12/2019 |
19-12-69469 | rudzn singh | 27/11/2019 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 23/12/2019 |
19-12-87859 | antony | 27/11/2019 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 23/12/2019 |
19-12-19521 | حمد محمد | 02/12/2019 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 23/12/2019 |
19-12-77824 | - | 21/11/2019 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 23/12/2019 |
19-12-85360 | فوزيه عبدالمحسن أحمد رضي | 11/11/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 23/12/2019 |
19-12-47648 | لا يوجد | 01/12/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/12/2019 |
19-12-02304 | لا يوجد | 01/12/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/12/2019 |
19-12-52688 | زهراء | 01/12/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/12/2019 |
19-12-41988 | لا يوجد | 01/12/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/12/2019 |
19-12-02827 | عبدالعزيز عاشور علي حسن | 12/12/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/02/2020 |
19-12-06021 | عبدالعزيز عاشور علي حسن | 12/12/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/12/2019 |
19-12-40723 | نبيهه علي جاسم | 19/12/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/12/2019 |
19-12-91457 | samdra | 28/11/2019 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 24/12/2019 |
19-12-09313 | منير محمد اقبال | 19/12/2019 | Completed – Did not contact the requester | Administrative | Al-Hoora Health Center | 24/12/2019 |
19-12-53195 | سوسن علي محمد العريبي | 18/12/2019 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/12/2019 |
19-12-67389 | منصور سلمان منصور | 22/12/2019 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 24/12/2019 |
19-12-37077 | لا يوجد | 02/12/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-22298 | محمد جاسم | 28/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-28425 | صالح محمد | 21/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-04636 | صالح محمد | 21/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-46023 | لا يوجد | 28/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-12822 | علي عبالله | 27/10/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-44509 | انتصار حسن | 14/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-46187 | حبيب عبدالنبي | 14/12/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-70785 | خليل | 11/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-89926 | طلال ناصر | 06/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-19376 | طلال ناصر | 06/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-81386 | يونس جعفر | 03/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-69734 | فجر ناصر | 06/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-96768 | علي محمد | 14/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-25308 | طلال ناصر | 06/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-98514 | لا يوجد | 10/10/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-27050 | ابراهيم محمد مرهون | 22/09/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-56106 | زينب حسين | 21/10/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 25/12/2019 |
19-12-48041 | لايوجد | 26/12/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 26/12/2019 |
19-12-26106 | لايوجد | 26/12/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 26/12/2019 |
19-12-48755 | لايوجد | 26/12/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 26/12/2019 |
19-12-98378 | لايوجد | 20/12/2019 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 26/12/2019 |
19-12-35571 | حسن حمزة حسن | 26/12/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 18/02/2020 |
19-12-44460 | حمود فارس | 18/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 26/12/2019 |
19-12-10152 | ليلى مراد محمد | 26/11/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 20/02/2020 |
19-12-57178 | آية فواز صبحي | 08/12/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 04/01/2021 |
19-12-39466 | ياسر محمد بن محمد عمر | 03/12/2019 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 26/12/2019 |
19-12-64903 | أم عبدالرحمن | 08/12/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 26/12/2019 |
19-12-24562 | فهد رجب | 02/12/2019 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 26/12/2019 |
19-12-86665 | عباس علي الفرج | 22/12/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/02/2020 |
19-12-38259 | زينب علي حسن سلمان | 24/12/2019 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/02/2020 |
19-12-38846 | لا يوجد | 29/12/2019 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 29/12/2019 |
19-12-45370 | شيخة عبدالعزيز | 17/10/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 29/12/2019 |
19-12-51484 | أحمد السليمان | 17/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/12/2019 |
19-12-58079 | احمد السليمان | 17/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/12/2019 |
19-12-07209 | علاء محمد جعفر سلمان | 22/10/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 29/12/2019 |
19-12-71875 | جاسم العلي | 28/10/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 29/12/2019 |
19-12-90775 | زكريا احمد | 24/10/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/12/2019 |
19-12-23648 | محمد عطية جواد | 21/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/12/2019 |
19-12-01034 | ابراهيم علي حسن مطر | 24/10/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/12/2019 |
19-12-76473 | ابراهيم علي حسن مطر | 14/11/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/12/2019 |
19-12-81044 | لا يوجد | 21/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 29/12/2019 |
19-12-89227 | جمال سالم محمد النهدي | 18/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 29/12/2019 |
19-12-68363 | جمال سالم محمد النهدي | 18/11/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 29/12/2019 |
19-12-10964 | مرتضى أحمد حبيب العرب | 25/12/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 31/12/2019 |
19-12-21087 | زينب الشهابي | 23/12/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-12-96536 | علياء عبدالنبي | 24/12/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 31/12/2019 |
19-12-10307 | غدير سيد محمد سيد صالح | 23/12/2019 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 31/12/2019 |
19-12-18797 | لا يوجد | 26/12/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 31/12/2019 |
19-12-47263 | مجيد بناهي | 18/12/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 31/12/2019 |
19-12-32051 | لا يوجد | 25/12/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2020 |
19-12-62942 | فاطمة حسين هارون | 24/12/2019 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 31/12/2019 |
19-12-86199 | hamza kamal | 27/12/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 31/12/2019 |
19-12-64975 | مي كريم | 22/12/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 31/12/2019 |
20-01-23864 | SM Faisal Haq | 22/12/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 02/01/2020 |
20-01-06320 | Mohen Zabed | 20/11/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 02/01/2020 |
20-01-08534 | نعيمة الكوهجي | 26/11/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 15/01/2020 |
20-01-48970 | حسن احمد علي | 29/12/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 02/01/2020 |
20-01-78551 | مريم | 29/12/2019 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 06/01/2020 |
20-01-54805 | لا يوجد | 29/12/2019 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/01/2020 |
20-01-24877 | رانا أحمد محمد | 22/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 06/01/2020 |
20-01-26697 | لا يوجد | 22/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 02/01/2020 |
20-01-31051 | هند يوسف الدوسري | 22/12/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 07/01/2020 |
20-01-22536 | أم راشد | 22/12/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 06/01/2020 |
20-01-82666 | محمد مقدادي | 22/12/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/01/2020 |
20-01-63267 | لا يوجد | 22/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 02/01/2020 |
20-01-54051 | M. Ahmed Akram | 22/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 02/01/2020 |
20-01-33048 | ali abdulla | 26/12/2019 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 02/01/2020 |
20-01-38872 | no name | 22/10/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/01/2020 |
20-01-95577 | لايوجد اسم | 15/12/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/01/2020 |
20-01-11871 | لايوجد اسم | 15/12/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/01/2020 |
20-01-20933 | عبدالشهيد صهيب | 17/11/2019 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 05/01/2020 |
20-01-46798 | - | 05/01/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/01/2021 |
20-01-79332 | سعيد علي حسن | 05/01/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/01/2021 |
20-01-38023 | فاتن سعيد | 05/01/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/01/2021 |
20-01-62853 | shahir | 05/01/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/01/2021 |
20-01-61042 | عقيل ابراهيم يوسف | 05/12/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/01/2020 |
20-01-29214 | shahir | 05/01/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 05/01/2020 |
20-01-31370 | خالد صلاح الدين | 20/11/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/01/2020 |
20-01-26228 | كمال عبدالفتاح حسن | 25/11/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/01/2020 |
20-01-88413 | جميلة حبيب | 15/12/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/01/2020 |
20-01-08857 | لايوجد اسم | 21/12/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/01/2020 |
20-01-06434 | علي صالح طاهر | 18/12/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/01/2020 |
20-01-94252 | سيد احمد سيد باقر | 04/12/2019 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/01/2020 |
20-01-74687 | salah ahmed al hadi | 01/04/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 05/01/2020 |
20-01-07314 | دانة أحمد القطان | 11/06/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 05/01/2020 |
20-01-87252 | حسن الرمل | 26/09/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 05/01/2020 |
20-01-92809 | سعيدة شاهين | 26/08/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 05/01/2020 |
20-01-66321 | لا يوجد | 25/11/2019 | Completed – Did not contact the requester | Administrative | Halat Bu Maher Health Center | 05/01/2020 |
20-01-90104 | إيمان موسى | 08/12/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 05/01/2020 |
20-01-12128 | لا يوجد | 04/12/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 15/01/2020 |
20-01-18701 | حصة يوسف مراد | 20/11/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 15/01/2020 |
20-01-63589 | بنان محمد جابر | 27/11/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 05/01/2020 |
20-01-27729 | مهند محمد عقلة مواعي | 06/01/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/01/2021 |
20-01-16634 | No Name | 27/11/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 06/01/2020 |
20-01-64939 | No Name | 01/12/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 06/01/2020 |
20-01-62194 | fatima sayed | 08/12/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 06/01/2020 |
20-01-20248 | om mohamed | 15/10/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 06/01/2020 |
20-01-60184 | انتصار عيسى علي | 07/11/2019 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 06/01/2020 |
20-01-32056 | pankaj mohan mathur | 29/12/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/01/2020 |
20-01-68237 | مريم العابد | 24/12/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 06/01/2020 |
20-01-07678 | لا يوجد | 29/12/2019 | Completed – Did not contact the requester | Administrative | Jaw & Askar Clinic | 06/01/2020 |
20-01-52993 | لا يوجد | 29/12/2019 | Completed – Did not contact the requester | Administrative | Jaw & Askar Clinic | 20/02/2020 |
20-01-89286 | حسين سلمان | 22/12/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 06/01/2020 |
20-01-43441 | لا يوجد | 01/12/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 06/01/2020 |
20-01-30327 | مكي علي عبدعلي | 25/09/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 06/01/2020 |
20-01-25988 | هادف علي رمضان | 29/12/2019 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 15/01/2020 |
20-01-85461 | زينب احمد | 07/09/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 20/02/2020 |
20-01-29908 | ليلى محسن | 30/10/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 20/02/2020 |
20-01-04775 | محمد راشد | 22/12/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 20/02/2020 |
20-01-47473 | جواد مطر | 15/12/2019 | Completed – Contacted the requester | Administrative | Sitra Health Center | 06/01/2020 |
20-01-18880 | amjid al balooshi | 12/12/2019 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 23/02/2020 |
20-01-72158 | لايوجد | 16/12/2019 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 20/02/2020 |
20-01-33121 | Manal | 26/12/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 06/01/2020 |
20-01-99170 | علي مهدي ناصر عيسى | 26/11/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 06/01/2020 |
20-01-77088 | غير مسجل | 12/12/2019 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 06/01/2020 |
20-01-42133 | عادل الانصاري | 12/12/2019 | Irrelevant Request | Administrative | Isa Town Health Center | 06/01/2020 |
20-01-19045 | عادل الانصاري | 12/12/2019 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 06/01/2020 |
20-01-48751 | Dr Riyazuddin Mohammed | 30/12/2019 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/01/2020 |
20-01-61140 | لا يوجد | 31/12/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-92502 | احمد عابد عبدالله | 27/11/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
20-01-60408 | يوسف | 16/11/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
20-01-57352 | زهرة خضر عباس محمد | 23/12/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
20-01-04123 | اميرة محمد علي | 27/11/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
20-01-22464 | ابتسام عبدالملك | 22/12/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/01/2020 |
20-01-36428 | no name | 15/12/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 07/01/2020 |
20-01-75357 | هشام نظير صالح الشهابي | 03/07/2019 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 07/01/2020 |
20-01-27566 | no name | 15/12/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 07/01/2020 |
20-01-70930 | لا يوجد | 09/12/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-98272 | لا يوجد | 05/12/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-75991 | لا يوجد | 05/12/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-67265 | لا يوجد | 19/12/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-72303 | لا يوجد | 19/12/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-42619 | Fatima Alaradi | 27/11/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 10/08/2020 |
20-01-16293 | لا يوجد | 19/12/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-76085 | Mohamed Hasan | 03/04/2019 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 10/08/2020 |
20-01-42970 | محمد صالح خاتم | 24/12/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-98263 | لا يوجد | 19/12/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-93726 | حسين | 26/12/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-13812 | no name | 05/12/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/01/2020 |
20-01-63985 | عبدالجليل الصفار | 19/12/2019 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-15776 | amjad khan | 06/12/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/01/2020 |
20-01-93723 | هيا لطفي الأسدي | 19/12/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-51794 | محمد علي | 18/12/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-56936 | بدرية علي محمد | 31/12/2019 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 07/01/2020 |
20-01-33800 | عيسى الشامسي | 22/11/2019 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/01/2020 |
20-01-78733 | داوود سلمان | 07/01/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 10/02/2021 |
20-01-27246 | داوود سلمان | 08/01/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/01/2020 |
20-01-74658 | لايوجد | 08/01/2020 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/01/2021 |
20-01-13975 | ابتسام المرباطي | 07/01/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/01/2021 |
20-01-76839 | ابتسام | 07/01/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 08/01/2020 |
20-01-90148 | فاطمة | 07/01/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 09/01/2020 |
20-01-17721 | لايوجد | 08/01/2020 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 16/02/2020 |
20-01-71822 | خالد احمد بامسعد | 31/12/2019 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 15/01/2020 |
20-01-88093 | محمد الحمري | 12/01/2020 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 24/01/2021 |
20-01-05892 | لايوجد | 08/01/2020 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/01/2020 |
20-01-85851 | ام عبدالله | 08/01/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/01/2020 |
20-01-91415 | داوود سلمان الخياط | 08/01/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/01/2021 |
20-01-50582 | لا يوجد | 13/01/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 13/01/2020 |
20-01-69943 | leena moosa | 07/01/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/01/2020 |
20-01-06824 | لا يوجد | 13/01/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 13/01/2020 |
20-01-56964 | لا يوجد | 13/01/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 13/01/2020 |
20-01-27896 | إبراهيم محمد | 13/01/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 24/01/2021 |
20-01-70037 | احمد مصطفى احمد | 13/01/2020 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 24/01/2021 |
20-01-10420 | علي عامر علي | 13/01/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 09/02/2020 |
20-01-31504 | ALI JAMEEL | 14/01/2020 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 19/01/2020 |
20-01-73863 | دعيج حمد ال سنان | 14/01/2020 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 19/01/2020 |
20-01-93450 | لا يوجد | 08/01/2020 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 03/02/2020 |
20-01-02342 | احمد مطلق | 16/01/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/01/2020 |
20-01-24947 | هبة ناجح محمود | 16/01/2020 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/01/2020 |
20-01-85820 | ياسر ابو نصيب | 16/01/2020 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
20-01-71350 | سمية الفلاح | 15/12/2019 | Completed – Contacted the requester | Proffesional | Sh. Salman Health Center | 19/01/2020 |
20-01-84348 | عبدالجليل حسن | 06/01/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/12/2020 |
20-01-27452 | RAJAB MANDEEL | 14/01/2020 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 24/01/2021 |
20-01-27748 | ANISA RAJA | 14/01/2020 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 20/01/2020 |
20-01-37314 | murali | 07/01/2020 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 15/12/2020 |
20-01-59504 | none | 15/01/2020 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/01/2020 |
20-01-41235 | Peto Briyan | 07/01/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/01/2020 |
20-01-41468 | عبدالله خالد المرغي | 07/01/2020 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/01/2021 |
20-01-65573 | محمد الحايكي | 07/01/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/01/2020 |
20-01-52992 | بدور علي الحداد | 16/01/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/01/2020 |
20-01-80433 | لا يوجد | 16/01/2020 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/01/2020 |
20-01-06142 | محمد | 23/01/2020 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 28/01/2020 |
20-01-56826 | لم يتم الذكر | 23/01/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/01/2021 |
20-01-09316 | ali isa yousif | 07/01/2020 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 03/02/2020 |
20-01-00755 | مريم يوسف الصباغ | 20/01/2020 | Completed – Did not contact the requester | Proffesional | Mohamed Jasim Kanoo Health Center | 11/02/2020 |
20-01-41647 | لولوه عبدالله البنعلي | 20/01/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/01/2020 |
20-01-24406 | حمد عبدالعزيز احمد النهام | 22/01/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/01/2020 |
20-01-74531 | حسن علي صالح الصالح | 23/01/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/01/2020 |
20-01-81183 | يحيى ناجي احمد سعيد | 22/01/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/01/2021 |
20-01-96289 | لا يوجد | 16/01/2020 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 24/01/2021 |
20-01-19635 | عبير زايد | 20/01/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 27/01/2020 |
20-01-59870 | Susan F Hall | 21/01/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 24/01/2021 |
20-01-61482 | Nash Vs | 02/01/2020 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 28/01/2020 |
20-01-94901 | ايمان علي محمد | 23/01/2020 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/02/2020 |
20-02-51109 | Noor | 28/01/2020 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/02/2020 |
20-02-16667 | خاتون عبدالجليل | 20/01/2020 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/02/2020 |
20-02-09808 | عبدالله ملك | 30/01/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/02/2020 |
20-02-44516 | - | 20/01/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 04/02/2020 |
20-02-25482 | اليافعي | 20/01/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 04/02/2020 |
20-02-08185 | mohammad hamza | 20/01/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/01/2021 |
20-02-13069 | فهد احمد فهد | 31/01/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/02/2020 |
20-02-64427 | --- | 06/02/2020 | Irrelevant Request | Administrative | Zallaq Health Center | 24/11/2020 |
20-02-52586 | ميرزا الخواجة | 23/01/2020 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 08/12/2020 |
20-02-43291 | علي ميرزا منصور جعفر الصفار | 23/01/2020 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 08/12/2020 |
20-02-32261 | ليلى حسن | 26/01/2020 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 09/02/2020 |
20-02-14076 | turki rashid | 31/01/2020 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/01/2021 |
20-02-13248 | عبد الحسين علي | 02/02/2020 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 24/01/2021 |
20-02-58407 | مريض سكر | 02/02/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/02/2020 |
20-02-93586 | سمير | 06/02/2020 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 24/01/2021 |
20-02-89408 | 00 | 27/01/2020 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 09/02/2020 |
20-02-69964 | أحمد حبيب | 23/01/2020 | Completed – Contacted the requester | Administrative | Sitra Health Center | 24/01/2021 |
20-02-40480 | زينب السيد رضا أحمد سلمان | 11/01/2020 | Completed – Contacted the requester | Administrative | Sitra Health Center | 04/02/2021 |
20-02-76328 | صفاء عبدالعزيز الشيباني | 24/01/2020 | Completed – Contacted the requester | Proffesional | Mohamed Jasim Kanoo Health Center | 11/02/2020 |
20-02-49903 | علي الغسرة | 29/01/2020 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/01/2021 |
20-02-71348 | نعمان محمد | 16/01/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 11/02/2020 |
20-02-77899 | علي قائد | 16/01/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 11/02/2020 |
20-02-73677 | عبدالرحمن راشد الجزاف | 16/01/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 11/02/2020 |
20-02-80416 | لا يوجد | 23/01/2020 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 11/02/2020 |
20-02-68619 | يوسف محمد | 29/01/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 11/02/2020 |
20-02-12043 | لولوة المضاحكة | 29/01/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 11/02/2020 |
20-02-04299 | هند الظاعن | 29/01/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/12/2020 |
20-02-30661 | لا يوجد | 29/01/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 07/12/2020 |
20-02-99107 | حسين علي يحيى | 23/01/2020 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 23/02/2020 |
20-02-44742 | Not available | 23/01/2020 | Completed – Did not contact the requester | Administrative | Bilad Al-Qadeem Health Center | 23/02/2020 |
20-02-99035 | عبدالله علوي سيد مهدي | 10/02/2020 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
20-02-98584 | عبدالحسين الحايكي | 12/02/2020 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 18/02/2020 |
20-02-85206 | ahmed juma | 07/01/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/01/2021 |
20-02-03532 | none | 20/01/2020 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/02/2020 |
20-02-53909 | زينب | 04/01/2020 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/02/2020 |
20-02-67894 | ياسين سعيد زهير حسين | 05/02/2020 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2020 |
20-02-94150 | يوسف | 15/01/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2020 |
20-02-41218 | لا يوجد | 11/02/2020 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2020 |
20-02-04198 | راشد علي راشد | 31/12/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2020 |
20-02-41194 | زهراء صالح | 15/01/2020 | Completed – Contacted the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/01/2021 |
20-02-11718 | احمد عبدالله علي | 15/12/2019 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2020 |
20-02-78128 | عقيل عبد العزيز خليل | 05/01/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/02/2020 |
20-02-76364 | جابر عبيد المهنا | 08/02/2020 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/12/2020 |
20-02-07867 | محمد حماد | 09/02/2020 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/12/2020 |
20-02-45133 | عبداااه جابر | 08/02/2020 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/12/2020 |
20-02-30938 | تركي | 11/02/2020 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/02/2020 |
20-02-11535 | حسن علي | 10/02/2020 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 16/02/2020 |
20-02-52257 | فاطمه جواد عيسى حسن | 10/02/2020 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 24/01/2021 |
20-02-50938 | المفازي محمد المفازي الخواجه | 10/02/2020 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 16/02/2020 |
20-02-87032 | لا يوجد | 10/02/2020 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 16/02/2020 |
20-02-61123 | خليل سعيد | 12/02/2020 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 17/02/2020 |
20-02-52058 | مريم جعفر | 03/02/2020 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 17/02/2020 |
20-02-64437 | راشد العوين | 17/02/2020 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 23/01/2021 |
20-02-97170 | محمد العبدالله | 17/02/2020 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 17/02/2020 |
20-02-01329 | سعيد سالم | 16/02/2020 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 24/01/2021 |
20-02-60924 | عبدالامير حمادة | 29/12/2019 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 18/02/2020 |
20-02-82221 | طارق بن عبدالله المعاودة العنزي | 06/02/2020 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 06/12/2020 |
20-02-19907 | ابتسام محمد علي عيسى | 09/02/2020 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 19/02/2020 |
20-02-27120 | يوسف احمد جاسم | 11/02/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 19/02/2020 |
20-02-85039 | عائشة احمد عبدالكريم | 16/02/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/02/2020 |
20-02-12956 | - | 12/02/2020 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 20/02/2020 |
20-02-51605 | عبدالعزيز محمد ثاني | 15/02/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/01/2021 |
20-02-73376 | عبدالأمير عبدالله | 13/02/2020 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 24/02/2020 |
20-02-73363 | حصة صباح البنعلي | 20/02/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 06/12/2020 |
20-02-10414 | سيد محمد علوي | 11/02/2020 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 25/02/2020 |
20-02-46445 | فهد القحطاني | 12/02/2020 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 06/12/2020 |
20-02-34972 | رباب جاسم الأسود | 12/02/2020 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 06/12/2020 |
20-02-03991 | no name | 26/02/2020 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 27/02/2020 |
20-02-68032 | لا يوجد | 17/02/2020 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 27/02/2020 |
20-02-64976 | لا يوجد | 26/02/2020 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/12/2020 |
20-03-65041 | ليلى صالح | 02/03/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/01/2021 |
20-03-96672 | وليد عبدالله العمران | 02/03/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/01/2021 |
20-03-66013 | muneer qadir | 03/03/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/03/2020 |
20-03-76399 | مريم محمد | 03/03/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/03/2020 |
20-03-27372 | نورة | 03/03/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/03/2020 |
20-03-63895 | عادل محمد طاهر ابراهيم | 02/03/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 11/03/2020 |
20-03-42719 | احمد حسين صالح | 04/03/2020 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 06/12/2020 |
20-03-32261 | none | 04/03/2020 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 05/03/2020 |
20-03-27280 | طارق صالح بن خاطر | 04/03/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/01/2021 |
20-03-37313 | ناصر فضل | 04/03/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 04/03/2020 |
20-03-74901 | fawzeya mohd saeed | 29/02/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/12/2020 |
20-03-98413 | لا يوجد | 04/03/2020 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 04/03/2020 |
20-03-01893 | لا يوجد | 04/03/2020 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 24/01/2021 |
20-03-98193 | لا يوجد | 04/03/2020 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 24/01/2021 |
20-03-30293 | احلام خالد عبدالله | 01/03/2020 | Completed – Contacted the requester | Administrative | Jaw & Askar Clinic | 04/03/2020 |
20-03-76527 | أمل عيسى علي صالح | 06/02/2020 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 05/03/2020 |
20-03-59169 | حنان عباس الحرز | 06/02/2020 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 05/03/2020 |
20-03-69718 | nill | 02/03/2020 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 11/03/2020 |
20-03-95894 | عهد السيد | 10/03/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 19/03/2020 |
20-03-78163 | Ebrahim Ahmed Alkhadhran | 24/02/2020 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/03/2020 |
20-03-10886 | No name | 16/02/2020 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 24/01/2021 |
20-03-35442 | لا يوجد | 04/03/2020 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 15/03/2020 |
20-03-32948 | نوف الشرقاوي | 12/03/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/03/2020 |
20-03-64899 | لايوجد | 27/02/2020 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 04/02/2021 |
20-03-62200 | usman raja niaz | 12/03/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 12/03/2020 |
20-03-45097 | Muhammad wasim | 09/03/2020 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/01/2021 |
20-03-30323 | خليل اسماعيل المير | 25/02/2020 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/03/2020 |
20-03-15695 | كاظم السيد فضل محمد جواد | 02/03/2020 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/03/2020 |
20-03-99642 | سيد فاضل محمد | 03/03/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/03/2020 |
20-03-76014 | يونس عبدالعزيز خليل | 27/02/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/03/2020 |
20-03-37928 | موسى علي | 10/02/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/03/2020 |
20-03-84334 | محمد | 12/03/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/04/2020 |
20-03-99559 | لا يوجد | 04/02/2020 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 15/03/2020 |
20-03-37603 | هبة زكي متولي | 04/02/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 15/03/2020 |
20-03-55030 | لا يوجد | 13/02/2020 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 15/03/2020 |
20-03-28852 | عبيده وليد | 03/03/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 15/03/2020 |
20-03-48182 | محمد عبدالله | 05/03/2020 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 15/03/2020 |
20-03-70650 | ابراهيم ناصر | 06/03/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/01/2021 |
20-03-66483 | يوسف المناعي | 16/03/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 17/03/2020 |
20-03-54317 | يوسف المناعي | 16/03/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 17/03/2020 |
20-03-33111 | Hina Saleem | 13/02/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 18/03/2020 |
20-03-15677 | لا يوجد | 13/02/2020 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 18/03/2020 |
20-03-10969 | أمير عبدالصمد | 13/02/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 18/03/2020 |
20-03-69784 | علي احمد البوعينيين | 17/02/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/12/2020 |
20-03-32824 | عبدالحي الحجازي | 17/02/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 07/12/2020 |
20-03-20397 | جاسم سالم | 20/02/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 18/03/2020 |
20-03-17703 | tabasum ahmed | 20/02/2020 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 18/03/2020 |
20-03-27851 | داوود سلمان البورشيد | 19/03/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 19/03/2020 |
20-03-36700 | محمد عادل | 19/03/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/01/2021 |
20-03-33242 | عيسى محمد عيسى | 20/03/2020 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/03/2020 |
20-03-52949 | ابو احمد | 14/03/2020 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 24/03/2020 |
20-03-34978 | لا يوجد | 17/03/2020 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 24/01/2021 |
20-03-97149 | غير مسجل | 15/01/2020 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 25/03/2020 |
20-03-83301 | زين | 22/01/2020 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 25/03/2020 |
20-03-20540 | أم حمد | 16/02/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 08/12/2020 |
20-03-56905 | رحاب السيد هشام | 12/02/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2020 |
20-03-14138 | عادل الانصاري | 18/02/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2020 |
20-03-96115 | غير مسجل | 22/01/2020 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 25/03/2020 |
20-03-91217 | غير مسجل | 22/01/2020 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 25/03/2020 |
20-03-72202 | غير مسجل | 23/01/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2020 |
20-03-33685 | شريفة المرباطي | 10/03/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2020 |
20-03-00897 | عادل صالح | 10/03/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2020 |
20-03-29216 | عمر | 20/02/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 24/01/2021 |
20-03-73437 | غير مسجل | 17/03/2020 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 25/03/2020 |
20-03-85250 | لولوة حسن | 14/03/2020 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/01/2021 |
20-04-68762 | أحمد النامليتي | 30/03/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 08/04/2020 |
20-04-05053 | حياة عيسى جعفر (ابنة المريض) | 05/04/2020 | Completed – Contacted the requester | Proffesional | Bilad Al-Qadeem Health Center | 12/04/2020 |
20-04-17063 | om mohamed | 03/03/2020 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 15/04/2020 |
20-04-49656 | Ayman Alkhazraji | 11/02/2020 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 15/04/2020 |
20-04-80447 | no name | 15/01/2020 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 10/08/2020 |
20-04-14289 | مرسي محمد السيد | 09/03/2020 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 16/04/2020 |
20-04-89391 | لطيفة عيسى | 04/03/2020 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 16/04/2020 |
20-04-26833 | عبدالله علي | 12/04/2020 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 16/04/2020 |
20-04-45358 | محمد جاسم أحمد بطي | 15/04/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/12/2020 |
20-04-25550 | محمد جاسم أحمد بطي | 15/04/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/12/2020 |
20-04-11080 | إبراهيم مرهون | 15/04/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 11/01/2021 |
20-04-36035 | إبراهيم حسين محمد | 15/04/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 11/01/2021 |
20-04-28803 | صخر علي فريح | 15/04/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 07/12/2020 |
20-04-98157 | Anthony B. Pirera | 15/04/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/12/2020 |
20-04-53400 | جلال علي صيرفي | 15/04/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/12/2020 |
20-04-72261 | لا يوجد | 15/04/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 07/12/2020 |
20-04-91240 | لا يوجد | 15/04/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/12/2020 |
20-04-59401 | عامر حسن زين الدين | 15/04/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 07/12/2020 |
20-04-45038 | يعقوب يوسف بوجيري | 19/04/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 29/04/2020 |
20-04-22764 | خليفة | 21/04/2020 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 24/01/2021 |
20-04-98514 | مهلة محمد | 14/04/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 21/04/2020 |
20-04-24219 | ابراهيم صالح | 04/03/2020 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 23/04/2020 |
20-04-46237 | هند أحمد | 04/03/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 23/04/2020 |
20-04-82227 | داوود البورشيد | 04/03/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 23/04/2020 |
20-04-75590 | umer saleem | 04/03/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 23/04/2020 |
20-04-25721 | بسمة | 04/03/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 23/04/2020 |
20-04-78310 | ابراهيم النجار | 12/03/2020 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 22/01/2021 |
20-04-88285 | منى الحداد | 12/03/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 23/04/2020 |
20-04-94670 | ام المريض | 14/04/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/04/2020 |
20-04-62132 | زينب ميرزا | 27/04/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 29/04/2020 |
20-05-07310 | خالد حمادي | 05/05/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/05/2020 |
20-05-82418 | ابراهيم | 02/05/2020 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 27/05/2020 |
20-05-15748 | عادل ناجي احمد طاهر | 10/05/2020 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 24/01/2021 |
20-05-59402 | اسماء | 07/05/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/01/2021 |
20-05-37464 | احمد حبيب | 30/04/2020 | Completed – Contacted the requester | Administrative | Sitra Health Center | 28/05/2020 |
20-06-95757 | محمد مكي يوسف عبداااه | 02/06/2020 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/02/2021 |
20-06-72429 | هاجر محمد | 13/04/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 09/06/2020 |
20-06-87162 | لا يوجد | 13/04/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 07/12/2020 |
20-06-44363 | Zubar Ahmed | 13/04/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/01/2021 |
20-06-60361 | نضال هاشم باقر | 14/06/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 26/01/2021 |
20-06-80478 | حسن محمد | 14/06/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 26/01/2021 |
20-06-34521 | لا يوجد | 15/06/2020 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 06/12/2020 |
20-06-17943 | لا يوجد | 15/06/2020 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 27/09/2020 |
20-06-66836 | خديجة الهاشمي | 02/06/2020 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 15/06/2020 |
20-06-06166 | عديلة القلاف | 07/06/2020 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 24/01/2021 |
20-06-44815 | مريم | 21/05/2020 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
20-06-48444 | احمد عبدالنبي | 03/06/2020 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
20-06-03175 | حسين منصور | 11/06/2020 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
20-06-11503 | محمد مكي يوسف | 07/06/2020 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/12/2020 |
20-06-94643 | Dalal almutawa | 18/06/2020 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/01/2021 |
20-07-47091 | fatima khalil | 08/07/2020 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 27/07/2020 |
20-07-52841 | نجية احمد عبدالله | 28/06/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 12/07/2020 |
20-07-76119 | زينب علي أكبر الانصاري | 07/07/2020 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 12/07/2020 |
20-07-15925 | يوسف أحمد علي | 16/07/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/01/2021 |
20-07-32136 | سبأ صلاح | 13/07/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/07/2020 |
20-07-75046 | حسين عبدالله عيسى | 15/07/2020 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
20-07-94135 | faisal mohammed al doseery | 27/07/2020 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 27/07/2020 |
20-07-91201 | AbdulWahab Isa Altaneeb | 20/07/2020 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 24/11/2020 |
20-08-53836 | لايوجد | 07/04/2020 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 09/08/2020 |
20-08-46684 | حسن محمد المغني | 06/08/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 09/08/2020 |
20-08-73580 | عبدالله النصوح | 10/08/2020 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
20-08-85867 | بدون اسم | 12/08/2020 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/08/2020 |
20-08-40832 | زهرة جعفر حمزة | 15/02/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/01/2021 |
20-08-79253 | بدون اسم | 19/02/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/08/2020 |
20-08-04527 | بدرية سلطان | 12/02/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/01/2021 |
20-08-98997 | بدون اسم | 15/02/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/01/2021 |
20-08-00827 | najeet | 01/02/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/08/2020 |
20-08-93488 | مريم | 25/02/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/08/2020 |
20-08-39501 | احمد ابراهيم عيسى | 27/02/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/08/2020 |
20-08-32139 | حسن جعفر كاظم | 27/03/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/08/2020 |
20-08-78339 | سلامة سلمان ضيف | 17/03/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/08/2020 |
20-08-69990 | لبنى الهاشمي | 21/05/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/01/2021 |
20-08-58382 | نصرة عبد الرسول | 22/07/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/08/2020 |
20-08-02126 | لا يوجد | 08/08/2020 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 17/08/2020 |
20-08-29609 | صالح رضي القطري | 09/08/2020 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 17/08/2020 |
20-08-20802 | رباب عبدالله احمد | 06/08/2020 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/08/2020 |
20-08-33555 | عبدالأمير | 09/08/2020 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/08/2020 |
20-08-02917 | روان محمد | 29/07/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/08/2020 |
20-08-00700 | حسين سعيد حسن عياد | 19/07/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/08/2020 |
20-08-41832 | شريفة عبدالعزيز شهاب | 18/08/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/08/2020 |
20-08-12421 | مجهول | 03/08/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/08/2020 |
20-08-97440 | بدون اسم | 17/07/2020 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/01/2021 |
20-08-10360 | راشد علي المناعي | 26/07/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/08/2020 |
20-08-51831 | بدون اسم | 24/07/2020 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/01/2021 |
20-08-26525 | بدون اسم | 08/08/2020 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/08/2020 |
20-08-54885 | عمر يوسف الخياط | 09/08/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/08/2020 |
20-08-31173 | حسين عيسى جعفر | 30/07/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/08/2020 |
20-09-35992 | عبدالكريم محمد رسول نشوري | 23/08/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 24/01/2021 |
20-09-45347 | حنان عبدالعزيز | 13/07/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/01/2021 |
20-09-16229 | لا يوجد | 13/09/2020 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 22/09/2020 |
20-09-91674 | فاطمه السيد سعيد علي أحمد | 13/09/2020 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/09/2020 |
20-09-56328 | فاطمه السيد سعيد علي أحمد | 13/09/2020 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/09/2020 |
20-09-25257 | جميل | 20/09/2020 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
20-09-55356 | محمد علي | 13/09/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/09/2020 |
20-09-14115 | احمد محمد | 17/09/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/09/2020 |
20-09-97467 | داوود سلمان | 17/09/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/09/2020 |
20-09-32668 | احمد مطلق | 02/09/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/01/2021 |
20-09-17459 | محمد علي | 17/09/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/09/2020 |
20-09-72567 | صلاح جاسم القلداري | 23/09/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 24/01/2021 |
20-10-51479 | فاطمه السيد سعيد علي أحمد الستري | 30/09/2020 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 04/10/2020 |
20-10-46327 | عباس علي رضي | 28/09/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/01/2021 |
20-10-48914 | - | 12/10/2020 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 15/10/2020 |
20-10-32642 | - | 04/10/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/10/2020 |
20-10-91954 | حسين | 19/10/2020 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/01/2021 |
20-10-81414 | أمين محمد عبدالله أمين | 22/10/2020 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 26/10/2020 |
20-10-72135 | No name | 08/09/2020 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 24/01/2021 |
20-10-53882 | No name | 01/09/2020 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 26/10/2020 |
20-10-42337 | لولوة محمد | 28/10/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 28/10/2020 |
20-10-46447 | مريم | 28/10/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 28/10/2020 |
20-10-40152 | لولوة محمد | 28/10/2020 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/01/2021 |
20-10-07741 | نجاة المتروك | 22/10/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 28/10/2020 |
20-11-42969 | علي احمد ابراهيم | 02/11/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/01/2021 |
20-11-89130 | حسين الشويخ | 21/09/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/01/2021 |
20-11-40842 | نسيمه عباس علي | 11/10/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/11/2020 |
20-11-29091 | no name | 28/09/2020 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 16/11/2020 |
20-11-55684 | no name | 23/09/2020 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 16/11/2020 |
20-11-19795 | يوسف حسن علي | 08/10/2020 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/12/2020 |
20-11-56878 | علي عيد | 26/09/2020 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/12/2020 |
20-11-19433 | هدى جعفر عبدالله أحمد | 25/11/2020 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 25/11/2020 |
20-12-34398 | محمد حسن شبيب | 19/11/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/12/2020 |
20-12-10559 | السيد محمد | 22/04/2020 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-86607 | عيلان احمد محمد جابر | 14/06/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-02197 | عفيفة حسين | 17/05/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-29449 | عمر محمود | 10/06/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-01612 | لا يوجد | 04/06/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-14128 | لطفي الأسدي | 25/06/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-41701 | احمد محمد كاظم | 12/03/2020 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-88740 | حسن احمد | 05/08/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-99247 | حسن أحمد | 05/08/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-72309 | حسن محمود بلال | 27/07/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-76057 | لا يوجد | 04/06/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-85100 | هاني عطية | 04/06/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-02170 | يوسف عبدالله | 04/03/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-94847 | يوسف عبدالله | 04/03/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-93924 | لا يوجد | 04/06/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-93315 | سيد انس | 04/06/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-64936 | سيد انس | 04/06/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-46570 | سيد انس | 04/06/2020 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 06/12/2020 |
20-12-51253 | وائل عبدالعزيز | 06/08/2020 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 06/12/2020 |
20-12-53678 | وليد الكوهجي | 20/01/2020 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 06/12/2020 |
20-12-60375 | ناصر حسين الحمري | 07/09/2020 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 06/12/2020 |
20-12-04185 | غير مسجل | 25/05/2020 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 24/01/2021 |
20-12-44418 | غير مسجل | 30/06/2020 | Completed – Did not contact the requester | Proffesional | Isa Town Health Center | 04/02/2021 |
20-12-87688 | أحمد عتيق توفيق صالح | 05/07/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 08/12/2020 |
20-12-76162 | منيرة العثمان | 09/08/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 08/12/2020 |
20-12-74846 | غيير مسجل | 22/07/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/12/2020 |
20-12-45860 | سهام سمير الجنيد | 22/11/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 24/01/2021 |
20-12-25016 | غير مسجل | 08/12/2020 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 24/01/2021 |
20-12-16477 | علي محمد علي عيد | 12/01/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/12/2020 |
20-12-16847 | ahmed rafat | 25/10/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/12/2020 |
20-12-20090 | Farzana | 04/10/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/12/2020 |
20-12-90177 | fatima ali | 18/08/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/12/2020 |
20-12-38376 | لايوجد اسم | 30/11/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 18/12/2020 |
20-12-76174 | amal a.alrahman | 19/09/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/12/2020 |
20-12-53768 | khadija ali | 15/10/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/01/2021 |
20-12-03163 | صلاح عبدالكريم المدوب | 17/11/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/12/2020 |
20-12-30253 | haroon saltan | 12/10/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/12/2020 |
20-12-79682 | سيد حسين المعتوق | 21/11/2020 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 18/12/2020 |
20-12-39582 | بدون اسم | 01/12/2020 | Irrelevant Request | Administrative | Yousif A. Rahman Engineer Health Center | 24/01/2021 |
20-12-93570 | فطومة عبدالله | 01/12/2020 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/01/2021 |
20-12-56553 | علي مبارك محمد الحمر | 07/12/2020 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 21/12/2020 |
20-12-16300 | NIL | 30/11/2020 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 24/01/2021 |
20-12-76190 | NIL | 15/12/2020 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 24/01/2021 |
20-12-53127 | NAVEEN NAWAB | 05/02/2020 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 24/01/2021 |
20-12-03795 | GHADA BADER | 05/03/2020 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 24/01/2021 |
20-12-93311 | SALEH AHMED | 24/09/2020 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 15/12/2020 |
20-12-35123 | GHALIA SALEH | 29/03/2020 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 15/12/2020 |
20-12-57683 | جواهر حبيب | 03/12/2020 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
20-12-77842 | جعفر حبيب | 15/12/2020 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
20-12-27862 | عبدالاله علي عبدالله | 13/12/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/12/2020 |
20-12-67927 | رقية الشهابي | 24/12/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/01/2021 |
20-12-43056 | منال السيد حسين | 07/12/2020 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/02/2021 |
20-12-17237 | MOHAMMED ABDULLA MOHAMMED | 30/12/2020 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 31/12/2020 |
21-01-78238 | السيد احمد علي | 13/08/2020 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 06/01/2021 |
21-01-38454 | نجمة علي | 18/02/2020 | Completed – Did not contact the requester | Administrative | Al-Hoora Health Center | 07/01/2021 |
21-01-61707 | منير محمد اقبال | 05/07/2020 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 07/01/2021 |
21-01-51055 | لبنى اوريكة | 21/07/2020 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 24/01/2021 |
21-01-54139 | مريم الكوهجي | 16/09/2020 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 07/01/2021 |
21-01-30323 | بدر خميس شاهين | 01/09/2020 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 07/01/2021 |
21-01-78123 | نور | 10/11/2020 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 24/01/2021 |
21-01-03514 | - | 07/01/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/01/2021 |
21-01-67612 | حميد يوسف | 07/01/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/01/2021 |
21-01-54231 | - | 07/01/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/01/2021 |
21-01-43460 | مريم جاسم صقر السعود | 06/01/2021 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 24/01/2021 |
21-01-87932 | والد المريضة سامي يعقوب | 16/04/2020 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 12/01/2021 |
21-01-97836 | نيلة محمد | 18/10/2020 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 12/01/2021 |
21-01-46688 | --- | 10/01/2021 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 12/01/2021 |
21-01-57383 | خولة صالح زايد | 20/09/2020 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 12/01/2021 |
21-01-26121 | مالك محمد جمال | 10/01/2021 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 17/01/2021 |
21-01-58309 | مليح عبدالمجيد | 06/01/2021 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
21-01-00152 | حسن عباس البصري | 12/01/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 13/01/2021 |
21-01-92719 | خالد محمد | 12/01/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 13/01/2021 |
21-01-30445 | منى ابراهيم | 10/12/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/01/2021 |
21-01-50463 | كوثر العنزي | 10/12/2020 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/01/2021 |
21-01-38490 | يوسف صديق العوضي | 21/12/2020 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 19/01/2021 |
21-01-03419 | جلال البناء | 10/01/2021 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/01/2021 |
21-01-37254 | ABDULRAHAMAN T.P | 14/01/2021 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 26/01/2022 |
21-01-92792 | سيف هلال الدوسري | 15/01/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/01/2021 |
21-01-93600 | عوني فرحان اسماعيل | 25/01/2021 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 25/01/2021 |
21-02-29855 | فاطمة الجودر | 25/01/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 04/02/2021 |
21-02-53802 | ابراهيم عبداااه القيدوم | 15/01/2021 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/02/2021 |
21-02-57145 | Sayed Isa | 20/01/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 17/02/2021 |
21-02-81464 | عبدالكريم الدوسري | 07/02/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 17/02/2021 |
21-02-38063 | فاطمة يوسف الشعبان | 15/02/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/01/2022 |
21-02-61062 | حسين محمد حسين | 17/02/2021 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 19/02/2021 |
21-02-62959 | حسين محمد | 17/02/2021 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 25/01/2022 |
21-02-00247 | حسين محمد الوصيفي | 17/02/2021 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 25/01/2022 |
21-02-19166 | AQEELA JUMA SALMAN | 18/02/2021 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 22/02/2021 |
21-02-62680 | Pradeesh Palliyath | 13/02/2021 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 21/02/2021 |
21-02-85364 | محمود محمد | 29/01/2021 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 21/02/2021 |
21-03-49226 | حسن أحمد مكي | 28/02/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 04/03/2021 |
21-03-98585 | - | 28/02/2021 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 04/03/2021 |
21-03-27154 | - | 02/03/2021 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 04/03/2021 |
21-03-09164 | اميره عبدالعزيز اكبر | 02/03/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 04/03/2021 |
21-03-72451 | هناء شكراني | 02/03/2021 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 10/03/2021 |
21-03-48305 | - | 02/03/2021 | Completed – Did not contact the requester | Proffesional | Jidhafs Health Center | 14/03/2021 |
21-04-29942 | عبدالكريم الدوسري | 01/04/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/04/2021 |
21-04-14500 | طرفة ناصر الدوسري | 01/04/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/04/2021 |
21-04-81804 | السيد محمد الوداعي | 03/03/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/04/2021 |
21-04-04279 | ليلى سيد هاشم علوي | 23/03/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 08/04/2021 |
21-04-13020 | منى الدعيسي | 29/03/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/02/2022 |
21-04-92076 | منصور صالح الصيادي | 08/04/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 04/09/2022 |
21-04-25260 | حسن الذوادي | 21/02/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/04/2021 |
21-04-12681 | Mahdi Alqaffas | 15/04/2021 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 15/04/2021 |
21-04-06364 | بدرالدين عبده العمري | 25/02/2021 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/02/2022 |
21-04-73711 | وليد محمد | 04/02/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/01/2022 |
21-04-04918 | رضوان | 09/02/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/01/2022 |
21-04-30894 | آسيا عبدالله منصور المحرقي | 13/04/2021 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 19/04/2021 |
21-04-62389 | حسن سلمان عبدالله الصياد | 13/04/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/04/2021 |
21-04-92441 | أمينه ابراهيم محمد زينل | 14/04/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/01/2022 |
21-04-49153 | لا يوجد | 31/03/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 21/04/2021 |
21-04-68616 | صديقة حسن | 07/04/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/01/2022 |
21-04-21080 | بيان حسن | 11/04/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 21/04/2021 |
21-04-70980 | أمينه عبدعلي عبدالوهاب | 11/04/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/01/2022 |
21-04-07453 | بهية عباس | 11/04/2021 | Completed – Contacted the requester | Proffesional | Bilad Al-Qadeem Health Center | 21/04/2021 |
21-04-87972 | حمد سلمان | 22/04/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/12/2021 |
21-04-27859 | مهدي محمد سلمان | 07/04/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/04/2021 |
21-04-78019 | محمد علي محمد حسين ناصر | 10/03/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/04/2021 |
21-04-18072 | ماجدة عبدالصاحب أحمد | 03/03/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/04/2021 |
21-04-91240 | عبدالرسول سهوان | 05/04/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/04/2021 |
21-04-42347 | لا يوجد | 07/02/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/10/2021 |
21-04-99459 | Isa Abdulla Al mannai | 11/04/2021 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 26/01/2022 |
21-04-49272 | quran | 18/04/2021 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 26/01/2022 |
21-04-36680 | Mona A.Rahim | 21/03/2021 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 27/04/2021 |
21-05-66614 | محمد حسن القلاف | 12/04/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 04/05/2021 |
21-05-40201 | مصطفى علي السيد | 03/05/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 04/05/2021 |
21-05-44441 | هيفاء يوسف محمد | 28/02/2021 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 09/05/2021 |
21-05-73996 | أحمد محمد سعيد | 20/05/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/05/2021 |
21-05-87821 | - | 19/05/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/05/2021 |
21-05-93934 | زينب منصور | 06/05/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 30/05/2021 |
21-06-85924 | عيسى عبدالمجيد علي | 03/05/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/06/2021 |
21-06-42841 | juma aswad | 16/03/2021 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 16/06/2021 |
21-06-33946 | زوجة جمعة الأسود | 16/03/2021 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 16/06/2021 |
21-06-99591 | صادق جعفر | 02/05/2021 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/06/2021 |
21-06-92078 | عامر حسن زين الدين | 16/02/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/06/2021 |
21-07-76005 | جعفر خلف | 01/07/2021 | Completed – Contacted the requester | Proffesional | Bilad Al-Qadeem Health Center | 04/07/2021 |
21-07-09738 | لا يوجد | 18/07/2021 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/08/2021 |
21-07-25330 | salman | 17/07/2021 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 29/07/2021 |
21-08-86132 | السيد علوي أحمد | 06/07/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/01/2022 |
21-08-03273 | ahmed ameain ahmed alkadom | 20/08/2021 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 30/08/2021 |
21-08-31256 | سيد علوي احمد | 12/08/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/01/2022 |
21-08-01677 | مهدي اسماعيل باقر | 30/08/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 30/08/2021 |
21-08-99225 | مكي عبدالكريم مكي | 30/08/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 30/08/2021 |
21-08-12008 | عيسى سالم حمود | 30/08/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 30/08/2021 |
21-08-74707 | - | 28/07/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 10/02/2022 |
21-08-22508 | AYSHA ANWAR | 26/08/2021 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 30/08/2021 |
21-08-18701 | حصة جليل | 07/07/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 30/08/2021 |
21-09-05521 | علي معيوف | 02/09/2021 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 06/09/2021 |
21-09-11222 | ---- | 05/09/2021 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 06/09/2021 |
21-09-35566 | محمد | 13/01/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/01/2022 |
21-09-09946 | صفية علي أحمد | 28/02/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 03/02/2022 |
21-09-19933 | مجدي النشيط | 02/03/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/01/2022 |
21-09-51804 | منيرة العثمان | 25/04/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/09/2021 |
21-09-40060 | مهدي عبد الحسين أحمد | 03/06/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/09/2021 |
21-09-16253 | عبد الكريم الدوسري | 08/09/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 09/09/2021 |
21-09-46738 | Ameena Khalaf Mansoor | 20/01/2021 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 25/01/2022 |
21-09-92984 | سلمان محمد سلمان | 20/01/2021 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 30/09/2021 |
21-09-15119 | no name | 20/01/2021 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 30/09/2021 |
21-09-53466 | no name | 29/04/2021 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 25/01/2022 |
21-09-48956 | جعفر كاظم رضي | 30/09/2021 | Completed – Contacted the requester | Proffesional | Bilad Al-Qadeem Health Center | 30/09/2021 |
21-09-60179 | Fayza Malallah | 16/03/2021 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 25/01/2022 |
21-09-30942 | سيد علوي إسماعيل جواد | 30/09/2021 | Completed – Did not contact the requester | Proffesional | Bilad Al-Qadeem Health Center | 30/09/2021 |
21-09-89510 | Nabeel Ali | 29/04/2021 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 30/09/2021 |
21-09-20937 | Not available | 30/09/2021 | Completed – Did not contact the requester | Administrative | Bilad Al-Qadeem Health Center | 30/09/2021 |
21-09-28129 | Fatima Hasan | 27/07/2021 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 30/09/2021 |
21-09-74519 | زينب علي حسن | 01/07/2021 | Completed – Contacted the requester | Proffesional | Budaiya Health Center | 30/09/2021 |
21-09-29347 | يجب تطوير قسم الاسنان غرفة واحد | 18/08/2021 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 30/09/2021 |
21-09-21283 | عيسى عبدالحسين الشعلة | 30/09/2021 | Completed – Contacted the requester | Proffesional | Bilad Al-Qadeem Health Center | 30/09/2021 |
21-09-30244 | no name | 27/05/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 30/09/2021 |
21-09-74626 | stephen tupner | 31/01/2021 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 30/09/2021 |
21-09-80870 | سارة | 29/04/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 30/09/2021 |
21-09-80064 | لا يوجد | 24/07/2021 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 30/09/2021 |
21-09-71731 | فايزة مصطفى | 31/01/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 25/01/2022 |
21-09-92627 | Abdulrahman | 08/04/2021 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 07/02/2022 |
21-09-56526 | FARAZ AHMED | 24/03/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 30/09/2021 |
21-09-84016 | JAFFER AHMED ALKATTAB | 16/08/2021 | Completed – Contacted the requester | Administrative | Sitra Health Center | 26/01/2022 |
21-09-75197 | سلمان أحمد حسن | 22/03/2021 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 07/02/2022 |
21-09-18193 | جمال جمعة المهزع | 12/05/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 30/09/2021 |
21-09-21446 | HAFAZ AL BAHAL | 15/09/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 25/01/2022 |
21-09-11755 | غير مسجل | 17/07/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/09/2021 |
21-09-51661 | موسى ميرزا | 19/07/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/09/2021 |
21-09-81101 | ايمان البورشيد | 03/08/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 30/09/2021 |
21-09-82566 | محمد الفردان | 27/07/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/09/2021 |
21-09-16863 | حسن عبدالمجيد | 14/07/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 26/10/2021 |
21-09-83296 | RAJESH R. FICHADIA | 10/08/2021 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 30/09/2021 |
21-09-93089 | Mutaher Sami AlSaeed | 23/08/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 26/10/2021 |
21-09-81423 | فيصل هلال | 22/05/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/09/2021 |
21-09-18966 | زهراء الحوري | 29/08/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 26/10/2021 |
21-09-86621 | عبدالرضا خليل إبراهيم | 29/09/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 26/10/2021 |
21-09-24514 | محمد يوسف | 23/09/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 30/09/2021 |
21-09-29963 | SADIQ JAFFAR | 23/08/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 30/09/2021 |
21-09-70795 | صفيه على احمد | 01/07/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/09/2021 |
21-09-24594 | فاضل عباس عمران | 26/08/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 30/09/2021 |
21-09-59900 | علي ميرزا | 05/09/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 30/09/2021 |
21-09-20915 | تهاني حسن الصفار | 31/07/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/09/2021 |
21-09-09428 | منيرة عبدالنادر الشيخ | 16/08/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 30/09/2021 |
21-09-93942 | محمد خلف | 07/09/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 30/09/2021 |
21-09-15684 | فايزه ناجي | 19/04/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-09-06511 | يونس ملا حسن يوسف | 15/03/2021 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/09/2021 |
21-09-52968 | لايوجد | 14/09/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 30/09/2021 |
21-09-00300 | لا يوجد | 06/06/2021 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 30/09/2021 |
21-09-92694 | مهدي سيد جلال سيد مهدي | 08/07/2021 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 30/09/2021 |
21-09-28498 | جفعر | 21/09/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 30/09/2021 |
21-09-23394 | لا يوجد | 08/04/2021 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 30/09/2021 |
21-09-85827 | منال العتيبي | 07/09/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 30/09/2021 |
21-09-42587 | هاشم علي حمزة | 26/08/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 30/09/2021 |
21-09-60807 | وفاء محمد شريدة | 12/09/2021 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/09/2021 |
21-09-75623 | neethudinesh | 10/04/2021 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 08/10/2021 |
21-09-18100 | علي محمد يوسف | 18/04/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-09-84750 | السيد ابراهيم حسن سعيد على | 01/05/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-09-18336 | لايوجد | 13/09/2021 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 30/09/2021 |
21-09-85402 | لايوجد | 27/05/2021 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 30/09/2021 |
21-09-40648 | ليلى عبدالله علي | 20/06/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/01/2022 |
21-09-05964 | سيد جلال درويش | 30/05/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-09-14353 | عيسى عبد الشهيد | 17/05/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-09-64151 | هارون سلطان | 08/04/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-09-82082 | سيد جاسم | 05/08/2021 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 30/09/2021 |
21-09-81608 | ajlan bashr alrowiee | 08/04/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-09-33691 | لا يوجد | 10/08/2021 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 30/09/2021 |
21-09-70323 | ahmed zuhair | 08/03/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/02/2022 |
21-09-62137 | مريم عبد الله | 19/04/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-09-20291 | السيد هاشم عبدالله هاشم | 01/08/2021 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/09/2021 |
21-09-62332 | لا يوجد | 28/09/2021 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 30/09/2021 |
21-09-56981 | حسين جعفر المؤذن | 28/09/2021 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/09/2021 |
21-09-30405 | لا يوجد | 10/08/2021 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 30/09/2021 |
21-09-36724 | حسين جواد | 10/01/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/09/2021 |
21-09-13012 | عبدالجليل علي | 10/01/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 25/01/2022 |
21-09-31377 | حسين علي | 10/01/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/09/2021 |
21-10-60571 | ندى بن شمس | 15/02/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-19903 | لا يوجد | 15/02/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 09/12/2021 |
21-10-85460 | خلود العطاوي | 03/02/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-68697 | أحمد الشيخ | 12/07/2021 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-49874 | مسعد صالح | 25/05/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-62484 | wasan abdulghani | 03/02/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-98130 | سامي محمود | 11/04/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-34862 | خالد بوجيري | 01/08/2021 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-74592 | أمينة حمد | 15/08/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 25/01/2022 |
21-10-57323 | لا يوجد | 15/08/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 09/12/2021 |
21-10-32724 | صباح عبدالله سلمان | 04/07/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-81487 | Saadia Chaudary | 04/07/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-91379 | ريم عادل | 01/08/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-32895 | لا يوجد | 04/07/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-67717 | Zainab Sajed | 04/07/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-15672 | محمد المطوع | 01/08/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/10/2021 |
21-10-87284 | محمود | 01/08/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 09/12/2021 |
21-10-58047 | -- | 19/09/2021 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 03/10/2021 |
21-10-51594 | وهيب عيسى الناصر | 02/08/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 03/10/2021 |
21-10-01564 | يمن محمد صبحي | 15/08/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 29/10/2023 |
21-10-16189 | امير رشيد | 17/08/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 03/10/2021 |
21-10-98251 | لا يوجد | 21/01/2021 | Under Investigation | Administrative | Sh. Sabah Al-Salem Health Center | 03/10/2021 |
21-10-99813 | اياد محمود | 14/03/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 03/10/2021 |
21-10-26549 | عبدالله بركات | 14/03/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 03/10/2021 |
21-10-13381 | jomor checko | 07/04/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 03/10/2021 |
21-10-08334 | ابتسام عبدالنبي عبدالله | 17/03/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 03/10/2021 |
21-10-17693 | KASHIF SALEEM | 17/01/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 03/10/2021 |
21-10-37966 | أحمد العوضي | 04/07/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 03/10/2021 |
21-10-98069 | ibrahim marhoon | 11/04/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 07/10/2021 |
21-10-90652 | سعيد حسن | 10/05/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 07/10/2021 |
21-10-06289 | عامر حسن زين الدين | 09/08/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 07/10/2021 |
21-10-77369 | سعود احمد | 22/07/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 07/10/2021 |
21-10-59750 | eilbat bass lgue | 13/07/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 07/10/2021 |
21-10-97149 | عبدالكريم محمد رسول نشوري | 23/08/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 07/10/2021 |
21-10-32966 | لينا درويش | 27/08/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-10-11902 | امينه رائد | 15/05/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-10-05570 | احمد الشيخ | 22/07/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-10-21646 | احمد | 15/08/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-10-41086 | Mr mohamed abdulla aldhawadi | 22/01/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/02/2022 |
21-10-96702 | Msayed mujtaba sadeq | 01/01/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 08/10/2021 |
21-10-89468 | Msayed mujtaba sadeq | 01/01/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-10-66409 | MRS LATIFA NABEEL | 19/12/2020 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 08/10/2021 |
21-10-26211 | يونس مجيد عبد العال | 10/03/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-10-09928 | MR MOHAMED JAWAD ISMAEEL | 17/03/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-10-24314 | BAHGWAN LADHARAM | 24/07/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 08/10/2021 |
21-10-50109 | ماهر | 14/04/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/01/2022 |
21-10-69500 | رنا فيصل حماده | 28/07/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 08/10/2021 |
21-10-24843 | ابراهيم الحافظ | 09/10/2021 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/10/2021 |
21-10-41646 | ام احمد | 22/09/2021 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/01/2022 |
21-10-70231 | محمد البيه | 10/01/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/10/2021 |
21-10-66104 | فاتن عوض | 10/01/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/10/2021 |
21-10-82516 | nabeena banu | 10/01/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/10/2021 |
21-10-15850 | علي حسن | 01/09/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/10/2021 |
21-10-24909 | علي حسن | 01/09/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/10/2021 |
21-10-02160 | نسيبة خليفة | 26/09/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/10/2021 |
21-10-62434 | khalid abdulla omar | 20/09/2021 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 25/01/2022 |
21-10-74377 | آمال | 17/09/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/10/2021 |
21-10-13053 | السيد علي الوداعي | 08/09/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/10/2021 |
21-10-43493 | ام حسين | 07/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/10/2021 |
21-10-34517 | لا يوجد اسم | 03/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/10/2021 |
21-10-98607 | لا يوجد | 05/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/10/2021 |
21-10-84124 | محسن عبدالغفار محسن جعفر | 03/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/10/2021 |
21-10-89018 | فاطمة سيد أحمد | 07/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 10/02/2022 |
21-10-59719 | زهراء | 05/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/10/2021 |
21-10-84512 | لا يوجد | 01/09/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/01/2022 |
21-10-89151 | لا يوجد | 06/09/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/10/2021 |
21-10-64895 | علي شبر | 29/08/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/10/2021 |
21-10-71712 | shareefa al doseri | 17/10/2021 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 19/10/2021 |
21-10-96313 | - | 24/10/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 26/10/2021 |
21-10-28385 | جعفر عبدالنبي عبدالكريم شهاب | 27/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/01/2022 |
21-10-79697 | شكوى بديل للدكتورة سلوى السماك | 25/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/11/2021 |
21-10-48468 | 33338143 | 15/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/01/2022 |
21-10-95487 | 32253683 | 18/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/01/2022 |
21-10-54403 | أمين حسن | 21/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/01/2022 |
21-10-22889 | أمين حسن | 21/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/01/2022 |
21-10-69132 | سعاد | 14/08/2021 | Completed – Contacted the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/11/2021 |
21-10-13666 | المهندس محمد الساري | 04/08/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/10/2021 |
21-10-31524 | Manal | 04/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/02/2022 |
21-10-10143 | 36740700 | 06/08/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/01/2022 |
21-10-35318 | لا يوجد | 10/08/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/11/2021 |
21-10-28226 | علي رضي حسن | 13/06/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/10/2021 |
21-10-94173 | سيد علوي احمد | 28/06/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/02/2022 |
21-10-92181 | لا يوجد | 03/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/10/2021 |
21-10-62165 | لا يوجد | 03/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/10/2021 |
21-10-49781 | NIL | 26/10/2021 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 31/10/2021 |
21-10-13802 | NIL | 26/10/2021 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 31/10/2021 |
21-10-53115 | Mohammad Nazir | 27/09/2021 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 11/11/2021 |
21-10-38751 | ALI | 01/08/2021 | Completed – Contacted the requester | Proffesional | Ibn Sina Health Center | 31/10/2021 |
21-10-13790 | NONAME | 19/07/2021 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 31/10/2021 |
21-10-38933 | NONAME | 13/04/2021 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 31/10/2021 |
21-10-95416 | Lordin | 24/08/2021 | Completed – Contacted the requester | Proffesional | Ibn Sina Health Center | 31/10/2021 |
21-11-24634 | سارة يونس | 11/10/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 01/11/2021 |
21-11-25175 | سارة يونس | 11/10/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/01/2022 |
21-11-47477 | مراجع | 09/02/2021 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 01/11/2021 |
21-11-61712 | رقية محمد علي | 22/06/2021 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 10/02/2022 |
21-11-47805 | منصور ريبك | 16/06/2021 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 01/11/2021 |
21-11-00582 | hamad alshomali | 29/04/2021 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 03/11/2021 |
21-11-95149 | يسري عبدالله احمد | 08/08/2021 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 03/11/2021 |
21-11-53090 | لايوجد | 21/10/2021 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 31/10/2022 |
21-11-09893 | جعفر علي احمد مسعود | 20/10/2021 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 03/11/2021 |
21-11-92996 | - | 12/10/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/11/2021 |
21-11-01989 | مهدي اسماعيل باقر | 29/08/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/11/2021 |
21-11-36732 | - | 06/03/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 26/01/2022 |
21-11-18960 | حصة خليل | 07/07/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/11/2021 |
21-11-44392 | - | 15/04/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/11/2021 |
21-11-25664 | زينب | 12/04/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/11/2021 |
21-11-74708 | Nisha Alhoysious | 06/04/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/11/2021 |
21-11-66795 | - | 25/02/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/11/2021 |
21-11-85864 | - | 19/02/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/11/2021 |
21-11-35953 | باسم احمد الزيادي | 27/01/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/11/2021 |
21-11-73333 | MOHAMED ALBANNA | 29/04/2021 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 07/11/2021 |
21-11-13269 | ايمان عبدالرحمن عمار | 06/08/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/11/2021 |
21-11-15888 | - | 31/10/2021 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 27/01/2022 |
21-11-52909 | نوال عبدالمهدي | 19/10/2021 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 09/11/2021 |
21-11-07563 | - | 06/11/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/11/2021 |
21-11-06076 | لا يوجد | 18/10/2021 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 23/01/2022 |
21-11-49103 | HASSAN IBRAHIM MUSA HASSAN | 01/11/2021 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 10/11/2021 |
21-11-09054 | سلوى سيد حسين محمد | 22/08/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/01/2022 |
21-11-46373 | غير مسجل | 29/09/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 03/02/2022 |
21-11-15392 | أحمد عبد الرحمن | 01/11/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/01/2022 |
21-11-75476 | غير مسجل | 10/11/2021 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 11/11/2021 |
21-11-83102 | عمر مجيد على الموسى | 27/10/2021 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 25/01/2022 |
21-11-74235 | Nora | 07/09/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/11/2021 |
21-11-30123 | عمر عبد العليم | 11/10/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/01/2022 |
21-11-82485 | ام جاسم | 06/09/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-11-15192 | Nawal Ebrahim Isa | 20/10/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/11/2021 |
21-11-07625 | محمد حسين الستراوي | 27/08/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/11/2021 |
21-11-94420 | حسين يوسف علي الخباز | 25/09/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/11/2021 |
21-11-82429 | فاطمة الحمد | 20/10/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/11/2021 |
21-11-02492 | KUMUDU ARI | 08/09/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/11/2021 |
21-11-28661 | محمد المناعي | 27/06/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/11/2021 |
21-11-50817 | hanan aldosseri | 11/11/2021 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 15/11/2021 |
21-11-66899 | عبدالرحمن فيصل | 11/11/2021 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 23/11/2021 |
21-11-59803 | صديقه اكبر | 11/11/2021 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 17/11/2021 |
21-11-18636 | ARIFUR RAHMAN | 10/11/2021 | Completed – Contacted the requester | Proffesional | Ibn Sina Health Center | 03/02/2022 |
21-11-25928 | عبدالغني علي | 14/11/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/11/2021 |
21-11-15981 | jawad mater | 16/11/2021 | Completed – Contacted the requester | Administrative | Sitra Health Center | 21/11/2021 |
21-11-54394 | رضية اليوسف | 16/11/2021 | Completed – Contacted the requester | Administrative | Sitra Health Center | 26/01/2022 |
21-11-70489 | لا يوجد | 16/11/2021 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 24/11/2021 |
21-11-13417 | عبد الرزاق جاسم | 16/11/2021 | Completed – Contacted the requester | Administrative | Sitra Health Center | 24/11/2021 |
21-11-25373 | داوود حسن | 24/11/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 24/11/2021 |
21-11-74395 | محمد السعدون | 18/11/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 24/11/2021 |
21-11-89350 | Abdulla al-buainain | 14/10/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 24/11/2021 |
21-11-26391 | Nada Buhassan | 03/10/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 24/11/2021 |
21-11-20678 | ميعاد العبد | 17/10/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 24/11/2021 |
21-11-93724 | زهرة عبدالله محمد أحمد | 19/11/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/11/2021 |
21-11-05567 | وديعه عبدالله محمد أحمد الحداد | 19/11/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/11/2021 |
21-11-85037 | هشام مطر | 21/11/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/01/2022 |
21-11-45430 | وفاء عبدالعزيز | 14/11/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 30/11/2021 |
21-11-09094 | HAMA AMJAD | 16/11/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 30/11/2021 |
21-11-09112 | ابراهيم عبدالله القيدوم | 30/11/2021 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 26/01/2022 |
21-11-52594 | محمد حيدر الصافي | 30/11/2021 | Completed – Contacted the requester | Administrative | Sitra Health Center | 26/01/2022 |
21-11-91121 | فاضل عباس جعفر | 30/11/2021 | Completed – Contacted the requester | Administrative | Sitra Health Center | 21/12/2021 |
21-11-47085 | فاطمة عبد الجليل | 30/11/2021 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/01/2022 |
21-12-93583 | حمدي عبدالسلام | 28/11/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 05/12/2021 |
21-12-74088 | Ali Abdulla | 01/11/2021 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 06/12/2021 |
21-12-86713 | نايف الدوري | 24/11/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 06/12/2021 |
21-12-68331 | معصومة نجف جعفر | 17/11/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/01/2022 |
21-12-73678 | سمير محمد عبدالله العوضي | 14/11/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 03/02/2022 |
21-12-87771 | صلاح جعفر محمد علي ( ليال و ليان ) | 16/11/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 07/12/2021 |
21-12-84521 | غير مسجل | 07/12/2021 | Completed – Did not contact the requester | Proffesional | Isa Town Health Center | 07/12/2021 |
21-12-56613 | فوزية علي مال الله | 24/11/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/01/2022 |
21-12-67794 | لمى عدلي شحادة عروسي | 23/11/2021 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 13/12/2021 |
21-12-27071 | _ضد د.سلوى السماك_مريضة السكر | 07/12/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 11/12/2021 |
21-12-68403 | عمر عبد العليم | 11/10/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-12-34697 | وليد عبد الله | 21/10/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-12-83862 | فاطمه الحداد | 15/11/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-12-61242 | هيفاء احمد | 15/10/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
21-12-32947 | عيسى هجرس | 12/12/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 14/12/2021 |
21-12-88352 | NADIA JASSIM | 23/11/2021 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 14/12/2021 |
21-12-50695 | عبدالله المؤدن | 08/12/2021 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 15/12/2021 |
21-12-10979 | غاده | 14/12/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/01/2022 |
21-12-92067 | خديجة علي | 12/12/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/12/2021 |
21-12-67010 | حسين حمادي | 11/12/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/12/2021 |
21-12-95051 | Mohamed isa | 31/08/2021 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 25/01/2022 |
21-12-30058 | محمد أمين جاسم | 09/12/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/12/2021 |
21-12-39083 | نادر حمد | 26/09/2021 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 20/12/2021 |
21-12-99112 | مسعد صالح | 03/11/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/12/2021 |
21-12-48025 | shokil ahmed | 20/12/2021 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 20/12/2021 |
21-12-08189 | بشار علي محمد جاسم | 30/10/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 25/01/2022 |
21-12-12850 | مريم عادل | 16/12/2021 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 09/01/2022 |
21-12-96638 | مريم السبيعي | 12/12/2021 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 22/12/2021 |
21-12-72794 | Hassan aljandi | 08/12/2021 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 22/12/2021 |
21-12-72586 | إبراهيم عيسى علي حسين الحايكي | 29/11/2021 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 23/12/2021 |
21-12-69952 | ام عبدالله | 21/12/2021 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 31/10/2022 |
22-01-21613 | - | 06/12/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 03/01/2022 |
22-01-12188 | محمد منصور | 23/12/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 03/01/2022 |
22-01-75249 | أحمد محمد حيدر | 27/12/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 03/01/2022 |
22-01-38777 | مرضى المركز | 28/12/2021 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 03/01/2022 |
22-01-26381 | خولة الغتم | 26/12/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 06/01/2022 |
22-01-25018 | مي أحمد الشايجي | 23/12/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 25/01/2022 |
22-01-91836 | محمد محسن صالح | 21/12/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 06/01/2022 |
22-01-04951 | zainab saad | 23/12/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 25/01/2022 |
22-01-94712 | Ali Juma | 22/12/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 06/01/2022 |
22-01-30543 | Marwa Ebrahim | 07/12/2021 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 25/01/2022 |
22-01-77068 | هيفاء | 04/01/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 09/01/2022 |
22-01-71565 | نجم الفريح | 11/01/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 11/01/2022 |
22-01-72280 | معصومة نجف جعفر | 13/12/2021 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/01/2022 |
22-01-24382 | مراجعة | 14/06/2021 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 13/01/2022 |
22-01-30077 | فوزية علي | 24/10/2021 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 29/05/2022 |
22-01-10265 | نجاح عبدالله حسين | 07/12/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 13/01/2022 |
22-01-19934 | احمد محمد سالم | 21/12/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/01/2022 |
22-01-00560 | مسعد محسن | 21/12/2021 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 25/01/2022 |
22-01-40484 | لا يوجد | 07/12/2021 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 26/01/2022 |
22-01-76146 | Mohd Samryab | 24/01/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 13/01/2022 |
22-01-39760 | جعفر مهدي ابراهيم | 04/01/2021 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 13/01/2022 |
22-01-88679 | لا يوجد | 12/10/2021 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 13/01/2022 |
22-01-36071 | فاطمة | 12/01/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 13/01/2022 |
22-01-79936 | ابراهيم عبدالنبي احمد | 08/01/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/01/2022 |
22-01-43100 | محمد ابراهيم صالح الخادي | 18/03/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 13/01/2022 |
22-01-91882 | أنور إبراهيم هجرس | 11/05/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 13/01/2022 |
22-01-28303 | jawad assiri | 09/05/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/01/2022 |
22-01-97205 | لا يوجد | 31/05/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/01/2022 |
22-01-50400 | محمد إبراهيم عبد الرحيم | 24/06/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/01/2022 |
22-01-29803 | زهراء اكبر موسى حسين | 18/08/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/01/2022 |
22-01-93326 | majeda khalil | 04/01/2022 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/01/2022 |
22-01-95978 | ناجي عبدالله سلمان | 21/09/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/01/2022 |
22-01-61054 | لا يوجد | 27/10/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 13/01/2022 |
22-01-04334 | عادل المناعي | 10/11/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 13/01/2022 |
22-01-29186 | خالد ابراهيم محمد | 22/11/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/01/2022 |
22-01-50314 | ايمان بوجيري | 30/12/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 13/01/2022 |
22-01-55219 | ليلى محمد حسن | 10/11/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/01/2022 |
22-01-66292 | مريم الدعيسي | 14/11/2021 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 13/01/2022 |
22-01-66490 | عباس ميرزا عيسى سلمان | 09/01/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/01/2022 |
22-01-08423 | لا يوجد | 14/12/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/02/2022 |
22-01-60419 | امل ابراهيم | 17/12/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/03/2023 |
22-01-09154 | بتول صادق | 19/12/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/01/2022 |
22-01-51432 | عمر يوسف | 28/11/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
22-01-72384 | علي ابراهيم | 07/12/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/01/2022 |
22-01-17030 | سمير محمد عبدالله العوضي | 12/11/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/01/2022 |
22-01-30468 | امين شعبان حسن | 17/11/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
22-01-07501 | لا يوجد | 12/11/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
22-01-09781 | محمد | 11/11/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/10/2022 |
22-01-77501 | أبو محمد | 07/12/2021 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/01/2022 |
22-01-10095 | سوسن محمد | 13/12/2021 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 07/02/2022 |
22-01-75432 | سامي مهدي سلمان | 09/12/2021 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 07/02/2022 |
22-01-72084 | ابراهيم | 30/11/2021 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 07/02/2022 |
22-01-07872 | عايش قاسم محمد | 01/12/2021 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/01/2022 |
22-01-67749 | عبدالعزيز سلمان عبدالله | 15/12/2021 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/01/2022 |
22-01-03774 | بدون اسم | 15/12/2021 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 14/01/2022 |
22-01-44413 | لينا محمد سعيد فاعور | 27/12/2021 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/01/2022 |
22-01-54275 | مبارك الخميس الدوسري | 06/01/2022 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 16/01/2022 |
22-01-07406 | سلمان جاسم محمد فخرو | 01/11/2021 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
22-01-54166 | غدير علوي | 22/11/2021 | Completed – Contacted the requester | Administrative | East Riffa Health Center | 16/01/2022 |
22-01-22177 | محمد يوسف | 25/07/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/01/2022 |
22-01-94513 | صباح عبدالله الدوسري | 21/09/2021 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/01/2022 |
22-01-87380 | NIKUNY | 11/11/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 16/01/2022 |
22-01-67700 | أمينة عبد الله عتاب | 30/11/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 16/01/2022 |
22-01-83798 | MONA MUBARAK | 11/07/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 16/01/2022 |
22-01-74124 | ميار يونس | 25/12/2021 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 17/01/2022 |
22-01-73998 | على عيسى يوسف | 07/01/2022 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 17/01/2022 |
22-01-64622 | ايمان حسن | 08/01/2022 | Completed – Did not contact the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 17/01/2022 |
22-01-22919 | khalid almuflehi | 28/02/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 18/01/2022 |
22-01-36741 | SALAH ALAWADHI | 22/02/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 18/01/2022 |
22-01-62532 | YOUSIF MOHD ALANSARI | 24/01/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 18/01/2022 |
22-01-56532 | ISLAM ABDELHADI | 24/01/2021 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 18/01/2022 |
22-01-51996 | YOUSIF MOHD ALANSARI | 21/12/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 18/01/2022 |
22-01-49100 | YOUSIF MOHD ALANSARI | 21/10/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 18/01/2022 |
22-01-74115 | YOUSIF MOHD ALANSARI | 22/10/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 18/01/2022 |
22-01-85592 | THARANGA MADUSHANKA KANKANAMGE | 18/04/2021 | Under Investigation | Administrative | Sh. Sabah Al-Salem Health Center | 18/01/2022 |
22-01-29630 | وليد عبدالرحمن | 22/12/2021 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 18/01/2022 |
22-01-18109 | SIRAJ P. K | 02/12/2021 | Completed – Did not contact the requester | Administrative | Al-Naim Health Center | 18/01/2022 |
22-01-99579 | RAF | 22/12/2021 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 18/01/2022 |
22-01-75357 | NON | 12/12/2021 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 18/01/2022 |
22-01-42836 | NIL | 04/01/2022 | Completed – Did not contact the requester | Administrative | Al-Naim Health Center | 18/01/2022 |
22-01-40461 | AYESHA | 23/01/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 26/01/2022 |
22-01-95098 | حمد | 09/01/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/01/2022 |
22-01-31678 | أحمد | 15/01/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/01/2022 |
22-02-55720 | Jassim alBuaynaeen | 31/01/2022 | Completed – Contacted the requester | Proffesional | Zallaq Health Center | 01/02/2022 |
22-02-82411 | حميده العماري | 06/02/2022 | Completed – Contacted the requester | Proffesional | Hamad Kanoo Health Center | 07/02/2022 |
22-02-84555 | محمد ابراهيم علي | 16/01/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 07/02/2022 |
22-02-14867 | فرهاد محمد شريف | 06/01/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 07/02/2022 |
22-02-81332 | فاطمة يوسف | 28/01/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/02/2022 |
22-02-71766 | عبدالرحمن المعاودة | 25/01/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/02/2022 |
22-02-88025 | داوود سلمان | 09/01/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/02/2022 |
22-02-22982 | فاطمة | 30/01/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/02/2022 |
22-02-98755 | عبدالله مجرن | 14/02/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 16/02/2022 |
22-02-87266 | عبده محمد الجمال | 30/01/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 25/04/2022 |
22-02-77873 | فاطمة عبدالعزيز | 09/02/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 16/02/2022 |
22-02-74377 | Dr. Shazia Qaiser | 13/01/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 25/04/2022 |
22-02-48682 | - | 03/02/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 16/02/2022 |
22-02-72670 | حسن أحمد عبدالله | 29/01/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 16/02/2022 |
22-02-51755 | إبراهيم | 31/01/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/02/2022 |
22-02-73754 | سلامه | 25/01/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 16/02/2022 |
22-02-87601 | محمد | 13/02/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/02/2022 |
22-02-15002 | فاطمه حسن عباس | 19/01/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 16/02/2022 |
22-02-76154 | صديقة غربال | 15/02/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/02/2022 |
22-03-84246 | NABEELA ALHUSSAIN | 04/11/2021 | Completed – Contacted the requester | Proffesional | Ibn Sina Health Center | 02/03/2022 |
22-03-79154 | Sara Amer | 22/02/2022 | Completed – Contacted the requester | Proffesional | Ibn Sina Health Center | 24/07/2022 |
22-03-99655 | نوف العسومي | 23/01/2022 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 03/03/2022 |
22-03-13225 | ... | 04/03/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/10/2022 |
22-03-70821 | Batool Hasan Abdulla Sanad | 20/02/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/03/2022 |
22-03-02923 | علي حسين السلمان | 09/03/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/03/2022 |
22-03-49495 | جمال محمد الحدي | 27/02/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/03/2022 |
22-03-30973 | شيماء مسيح | 27/02/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/03/2022 |
22-03-64606 | لا يوجد | 14/02/2022 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 14/03/2022 |
22-03-41168 | راشد | 22/02/2022 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 14/03/2022 |
22-03-42719 | علي احمد عبدالله | 21/01/2022 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/06/2022 |
22-03-44740 | زينب الحايكي | 06/02/2022 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 14/03/2022 |
22-03-54776 | سعيد حسن جواد | 22/01/2022 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 14/03/2022 |
22-03-67581 | رائد عبدالرحيم | 30/01/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 16/03/2022 |
22-03-00146 | لايوجد | 11/02/2022 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 16/03/2022 |
22-03-94937 | محمد علي محمد حسين ناصر | 10/03/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2022 |
22-03-04252 | لا يوجد | 13/02/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2022 |
22-03-71466 | السيد محمد الوداعي | 13/03/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2022 |
22-03-63387 | لا يوجد | 28/02/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2022 |
22-03-95333 | لا يوجد | 15/03/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2022 |
22-03-02056 | لا يوجد | 21/02/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2022 |
22-03-61399 | لا يوجد | 31/01/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2022 |
22-03-72999 | أحمد يوسف أحمد | 31/01/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2022 |
22-03-76743 | لا يوجد | 27/01/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2022 |
22-03-23222 | محمد | 26/01/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2022 |
22-03-91432 | هيفاء عبدالله | 05/01/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2022 |
22-03-20057 | ليلى خليل ابراهيم | 17/03/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/03/2022 |
22-03-32347 | - | 09/03/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/03/2022 |
22-03-85534 | محمد منصور | 14/03/2022 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 24/03/2022 |
22-03-59746 | ام حسين | 16/03/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/03/2022 |
22-03-37916 | ام حسين | 16/03/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/03/2022 |
22-03-28098 | Hessa Mohammed Eid | 24/03/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/06/2022 |
22-03-42565 | لا يوجد | 26/03/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/03/2022 |
22-03-06534 | لا يوجد | 27/03/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 29/03/2022 |
22-03-82749 | عبدالرحمن جلوي محمد الشايب | 31/03/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 31/03/2022 |
22-04-37992 | لا يوجد | 29/03/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/04/2022 |
22-04-44908 | الأسم غير مذكور | 03/04/2022 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 03/04/2022 |
22-04-66612 | جاسم محمد سالم | 24/02/2022 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 03/04/2022 |
22-04-50954 | السيد ميثم حسين | 14/04/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 24/04/2022 |
22-04-13152 | السيد ميثم حسين | 14/04/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 24/04/2022 |
22-04-51879 | السيد جواد السيد محمد | 24/04/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 24/04/2022 |
22-04-72490 | السيد جواد السيد محمد | 24/04/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 24/04/2022 |
22-04-99809 | - | 15/02/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 24/04/2022 |
22-04-98718 | - | 15/02/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 25/04/2022 |
22-04-50822 | وهيب الناصر | 17/09/2020 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 24/04/2022 |
22-04-93661 | - | 14/02/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 24/04/2022 |
22-04-69430 | حسن محمد علي | 19/02/2022 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/04/2022 |
22-04-56881 | عبدالكريم عبدالحسن | 11/01/2022 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/04/2022 |
22-04-92991 | لا يوجد | 21/03/2022 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/04/2022 |
22-04-56499 | sanoj mohandas | 24/02/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 25/04/2022 |
22-04-99057 | عبدالنبي عباس حسين | 06/03/2022 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 27/04/2022 |
22-04-85022 | Abdulnabi Abbas Husain | 06/04/2022 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 27/04/2022 |
22-04-14653 | kaltham almurbati | 22/03/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 26/04/2022 |
22-04-76094 | Masood Ahmed | 19/04/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 26/04/2022 |
22-04-68836 | Mohammed Suleiman | 19/04/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 27/04/2022 |
22-05-92605 | سماح سويد | 20/03/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 04/05/2022 |
22-05-88684 | Mohammed | 09/04/2022 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 04/05/2022 |
22-05-00378 | محمد التميمي | 08/05/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 09/05/2022 |
22-05-36862 | عبدالجليل جاسم | 30/04/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/05/2022 |
22-05-29240 | ناجي محمد علي السباكي | 28/04/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 12/05/2022 |
22-05-69386 | السوهجي | 07/04/2022 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/05/2022 |
22-05-45796 | لا يوجد | 09/05/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 11/05/2022 |
22-05-90966 | لا يوجد | 28/04/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 11/05/2022 |
22-05-39467 | عباس احمد محمد حمود | 13/05/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 16/05/2022 |
22-05-42433 | صالح احمد | 16/05/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/01/2023 |
22-05-11466 | روان جاسم | 22/04/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 17/05/2022 |
22-05-59528 | Khadeja Jassim | 17/02/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 18/05/2022 |
22-05-79355 | فاروق محمد | 13/03/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 18/05/2022 |
22-05-66285 | بشير احمد | 07/04/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 18/05/2022 |
22-05-06271 | بشر أحمد | 06/05/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 18/05/2022 |
22-05-12950 | تركي العربي | 28/02/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 18/05/2022 |
22-05-79485 | علي جعفر عبدالله | 17/03/2022 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 19/05/2022 |
22-05-78144 | عقيل/ ابوعلي | 15/05/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/05/2022 |
22-05-79343 | محمود سعيد الشيخ | 13/05/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/05/2022 |
22-05-19281 | فاطمة | 19/05/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 22/05/2022 |
22-05-75060 | - | 01/05/2022 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 19/05/2022 |
22-05-78363 | زهراء ابراهيم احمد | 17/05/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/05/2022 |
22-05-09359 | احمد حسن احمد حسن | 11/05/2022 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 12/09/2022 |
22-05-73441 | السيد علي هادي عبدالله | 30/04/2022 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 19/05/2022 |
22-05-91763 | احمد حسن احمد | 03/05/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/05/2022 |
22-05-81231 | Najah Abdulla | 18/05/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/05/2022 |
22-05-18666 | كوثر احمد محمد | 26/04/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2022 |
22-05-10846 | كميل | 03/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2022 |
22-05-26367 | رقية | 06/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2022 |
22-05-68299 | سيدعيسى | 17/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2022 |
22-05-16750 | خديجة صالح | 13/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2022 |
22-05-71632 | Ali | 14/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2022 |
22-05-91955 | لا يوجد | 01/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2022 |
22-05-03032 | عيسى عبدالمجيد علي | 03/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2022 |
22-05-02188 | أحمد عبدالله علي ربيع | 30/04/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/05/2022 |
22-05-94525 | يعقوب يوسف | 10/05/2022 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 23/05/2022 |
22-05-34009 | لا يوجد | 10/05/2022 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 23/05/2022 |
22-05-51927 | احمد سرحان | 09/05/2022 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 30/10/2022 |
22-05-61693 | مراجع | 04/04/2022 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 23/05/2022 |
22-05-83365 | جاسم محمد | 24/05/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 25/05/2022 |
22-05-17498 | لا يوجد | 11/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/05/2022 |
22-05-55954 | محسن الخباز | 11/04/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/05/2022 |
22-05-20686 | نايف فؤاد | 07/03/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/05/2022 |
22-05-99895 | خولة علي | 13/03/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/05/2022 |
22-05-02864 | حصة أحمد عبدالله | 13/03/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/05/2022 |
22-05-95554 | أحمد عبدالنبي | 13/03/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/05/2022 |
22-05-55086 | روان عادل الحداد | 13/03/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/05/2022 |
22-05-66186 | بشار الصيرفي | 30/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 31/05/2022 |
22-06-91859 | علي محمد ترك | 28/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/06/2022 |
22-06-17017 | خديجة علي احمد النينون | 23/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/06/2022 |
22-06-29407 | Abbas Albarbari | 11/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/06/2022 |
22-06-98205 | لا يوجد | 18/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/06/2022 |
22-06-79222 | حسن | 25/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/06/2022 |
22-06-35721 | خليل ابراهيم علي فردان | 12/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/06/2022 |
22-06-42013 | حسين رضي مهدي | 23/05/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 17/07/2022 |
22-06-61037 | billy boy | 04/05/2022 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 07/06/2022 |
22-06-63437 | لا يوجد | 29/05/2022 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 07/06/2022 |
22-06-85635 | جعفر الشويخ | 02/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/06/2022 |
22-06-64050 | Sajo | 09/06/2022 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 13/06/2022 |
22-06-45432 | زينب محمود | 12/06/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/06/2022 |
22-06-90337 | عاطفة عبدالحميد زينل | 31/03/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/06/2022 |
22-06-44161 | - | 11/04/2022 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/07/2022 |
22-06-31155 | - | 04/04/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/07/2022 |
22-06-54967 | احمد مطلق | 12/06/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/06/2022 |
22-06-24820 | احمد ياسر | 11/06/2022 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 17/06/2022 |
22-06-66644 | حنان منصور فضل | 11/06/2022 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 17/06/2022 |
22-06-19955 | منى مهدي الشوف | 29/05/2022 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 17/06/2022 |
22-06-59524 | saima salahuldeen | 23/05/2022 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 17/06/2022 |
22-06-70725 | Najat | 08/06/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 19/06/2022 |
22-06-62551 | SAFA | 24/04/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 19/06/2022 |
22-06-71107 | HABIB | 11/05/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 19/06/2022 |
22-06-68173 | No Name | 08/06/2022 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 19/06/2022 |
22-06-39526 | No Name | 16/05/2022 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 19/06/2022 |
22-06-74647 | حسين اليعربي | 31/05/2022 | Completed – Contacted the requester | Proffesional | Hamad Kanoo Health Center | 19/06/2022 |
22-06-12618 | لا يوجد | 10/06/2022 | Completed – Did not contact the requester | Proffesional | Hamad Kanoo Health Center | 19/06/2022 |
22-06-73678 | احمد عبد العظيم | 28/05/2022 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 19/06/2022 |
22-06-68283 | خالد الكوهجي | 03/06/2022 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 19/06/2022 |
22-06-38043 | محمد كاظم الدرازي | 24/05/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-82249 | لا يوجد | 03/03/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-29680 | لا يوجد | 23/02/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-85818 | فاضل ميرزا | 15/05/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-56337 | لا يوجد | 06/04/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-75753 | منير سلمان | 13/04/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-35262 | لا يوجد | 15/05/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-64710 | Nararaj v. Bhann | 23/05/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-46898 | لا يوجد | 25/05/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-07699 | لا يوجد | 25/05/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-23889 | لا يوجد | 13/03/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-12089 | لا يوجد | 20/03/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-61710 | عمار احمد عبدالكريم | 20/03/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-12579 | لا يوجد | 20/03/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-14241 | امينة كاظم | 20/03/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 19/06/2022 |
22-06-40943 | فاطمة عبدالله | 14/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/06/2022 |
22-06-79919 | لا يوجد | 17/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/06/2022 |
22-06-47593 | عباس خليل عبدالله | 20/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/06/2022 |
22-06-51378 | منيرة العثمان | 23/01/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/06/2022 |
22-06-88629 | منيرة العثمان | 23/01/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/06/2022 |
22-06-11858 | محمد سوليم البري | 02/03/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 21/06/2022 |
22-06-06655 | عبدالله حسن موسى | 29/05/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 21/06/2022 |
22-06-83912 | يوسف عبدالرحمن | 13/03/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 21/06/2022 |
22-06-38247 | waqas mehmood | 20/03/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 21/06/2022 |
22-06-27054 | انصاف الهاجري | 12/06/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 21/06/2022 |
22-06-24244 | اسيل علي | 26/05/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 21/06/2022 |
22-06-44171 | حسين صالح | 13/06/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 21/06/2022 |
22-06-01948 | عبدالله المطوع | 05/06/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 21/06/2022 |
22-06-91086 | لايوجد | 11/06/2022 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 21/06/2022 |
22-06-41454 | نورة الفضالة | 13/06/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 21/06/2022 |
22-06-32892 | منيرة العثمان | 22/02/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/06/2022 |
22-06-36953 | MOHAMED ZUBAIR | 03/02/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 21/06/2022 |
22-06-79809 | علي عبدالعزيز | 15/05/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 21/06/2022 |
22-06-29520 | Hala Khalid Ashoor | 15/05/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/06/2022 |
22-06-62897 | محمد أحمد عبداللطيف | 16/02/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/06/2022 |
22-06-75614 | نعيمة ماجد الدلال | 15/03/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/06/2022 |
22-06-31268 | جاسم حسين | 04/01/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 01/09/2022 |
22-06-37699 | محمد سيف صالح | 04/04/2022 | Completed – Contacted the requester | Proffesional | Hamad Kanoo Health Center | 22/06/2022 |
22-06-16261 | Rabia Sham | 18/05/2022 | Completed – Contacted the requester | Proffesional | Ibn Sina Health Center | 22/06/2022 |
22-06-93990 | HASAN ALI ABDULLA | 20/03/2022 | Completed – Did not contact the requester | Legal | Ibn Sina Health Center | 23/06/2022 |
22-06-61430 | DR BORA AKTAR | 28/12/2021 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 23/06/2022 |
22-06-64480 | صديقه اكبر | 20/04/2022 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 23/06/2022 |
22-06-02982 | khalil ebrahim | 27/12/2021 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 23/06/2022 |
22-06-45382 | jaffar mosa | 15/03/2022 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 24/07/2022 |
22-06-15498 | abdulla ahmed | 17/05/2022 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 23/06/2022 |
22-06-00466 | حسين علي محمد حسين فخر الدين | 26/06/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/06/2022 |
22-06-03619 | هاني عقيل عبدالله عيسى | 26/06/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/06/2022 |
22-06-31900 | ريم جاسم محمد الفردان | 22/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/06/2022 |
22-06-60517 | هيثم عبدالشهيد | 22/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/06/2022 |
22-06-69329 | عبدالعزيز احمد علي ال ربيع | 17/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 28/06/2022 |
22-06-76431 | ام الطفلة كيان حسين | 05/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/06/2022 |
22-06-56915 | محمد علي محمد حسين ناصر | 27/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/06/2022 |
22-06-40160 | ليلى رضي | 01/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/06/2022 |
22-06-68284 | لا يوجد | 08/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 28/06/2022 |
22-06-05385 | نبراس يوسف حسين | 26/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 28/06/2022 |
22-07-87967 | عايشه عبدالله الريس | 29/05/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 04/07/2022 |
22-07-18943 | مركز ميركوري للمقاولات | 03/01/2022 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/07/2022 |
22-07-84355 | Omar Awadhi | 29/06/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 04/07/2022 |
22-07-58085 | ام راشد | 05/04/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 04/07/2022 |
22-07-45565 | سيد علي صالح هاشم | 04/02/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 04/07/2022 |
22-07-33882 | بدون اسم | 13/06/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 31/10/2022 |
22-07-44829 | Hasan Albanna | 29/06/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/07/2022 |
22-07-42209 | فهد الغتم | 25/06/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 05/07/2022 |
22-07-19754 | سارة | 26/06/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 05/07/2022 |
22-07-59659 | راشد | 26/06/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 05/07/2022 |
22-07-80458 | سلمى | 26/06/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 05/07/2022 |
22-07-08371 | نور | 03/07/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 05/07/2022 |
22-07-99680 | زهرة حماد | 23/06/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/07/2022 |
22-07-59989 | عبدالله صالح علي | 15/06/2022 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 30/08/2022 |
22-07-37026 | عبدالله المطوع | 05/07/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/07/2022 |
22-07-07632 | Adel | 05/07/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 06/07/2022 |
22-07-94903 | Mujtaba adel saleh kadhim Ali | 03/07/2022 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 06/07/2022 |
22-07-94201 | Aysha Amood | 03/07/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/07/2022 |
22-07-10863 | Hahsim Alalwi | 04/07/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 06/07/2022 |
22-07-62499 | Nasser Buchiri | 03/07/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/07/2022 |
22-07-16683 | Abdulla Marzooq | 04/07/2022 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/07/2022 |
22-07-82292 | Nasr Salman | 26/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/07/2022 |
22-07-36217 | Habib Hussain | 06/07/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/07/2022 |
22-07-02626 | nader alsayed | 07/07/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 07/07/2022 |
22-07-10640 | جاسم مرهون | 22/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/07/2022 |
22-07-83253 | منى داوود | 04/07/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/07/2022 |
22-07-39925 | Hussain Ahmed Sidiqui | 29/05/2022 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 13/07/2022 |
22-07-65433 | Mohamed ALKHAYAT | 13/07/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/07/2022 |
22-07-66510 | Salman Awal | 30/06/2022 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/07/2022 |
22-07-85893 | لا يوجد | 20/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/07/2022 |
22-07-57560 | Nasser Abdulhassan | 20/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/07/2022 |
22-07-32034 | جلال جعفر عبدالحسين | 30/06/2022 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/01/2023 |
22-07-75161 | أحمد علي جاسم | 05/07/2022 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/07/2022 |
22-07-10360 | سيدعلي سيدجعفر | 05/07/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/07/2022 |
22-07-15113 | لا يوجد | 29/06/2022 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 18/07/2022 |
22-07-40338 | حوراء ابراهيم علي | 09/07/2022 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 18/07/2022 |
22-07-06446 | Mohamed Alghatam | 13/07/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 14/07/2022 |
22-07-73488 | Mariam Ebrahim Albaqali | 13/07/2022 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 14/07/2022 |
22-07-52927 | nader alsayed | 13/07/2022 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 14/07/2022 |
22-07-70943 | nader alsayed | 13/07/2022 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 14/07/2022 |
22-07-01810 | محمد المرزوق | 13/07/2022 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/07/2022 |
22-07-01195 | محمد جاسم | 14/07/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 14/07/2022 |
22-07-83843 | Ahmed hassan Nasser | 13/07/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 14/07/2022 |
22-07-30929 | Muneera Othman | 13/07/2022 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 14/07/2022 |
22-07-32095 | JAFFER AL ASFOOR | 29/06/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 17/07/2022 |
22-07-88864 | JAFFER AL ASFOOR | 29/06/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/07/2022 |
22-07-27145 | زهرة الحداد | 24/04/2022 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 16/07/2022 |
22-07-51904 | عبدالنبي عباس حسين | 05/07/2022 | Completed – Contacted the requester | Proffesional | Bilad Al-Qadeem Health Center | 17/07/2022 |
22-07-37402 | بو عهد | 17/07/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 18/07/2022 |
22-07-24309 | -- | 18/07/2022 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 18/07/2022 |
22-07-23618 | فاضل عباس علي | 07/07/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 19/07/2022 |
22-07-12044 | Khadija Radhi | 28/06/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/07/2022 |
22-07-95245 | حوراء جعفر | 27/06/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 19/07/2022 |
22-07-33234 | Mohammed Ebrahim | 16/06/2022 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 19/07/2022 |
22-07-42777 | Zaid Ali | 19/06/2022 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/07/2022 |
22-07-06455 | Nada Al Qassimi | 22/06/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/07/2022 |
22-07-63683 | Rabab Habib | 22/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/07/2022 |
22-07-69628 | Mohamed Sadri | 20/06/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/07/2022 |
22-07-59458 | سارة دويشان | 23/06/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/07/2022 |
22-07-19105 | Aysha Darraj | 22/06/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 20/07/2022 |
22-07-09038 | Zahra Alhader | 19/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/07/2022 |
22-07-34555 | Husain Alomran | 17/07/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/07/2022 |
22-07-48888 | Ali Altimimi | 19/06/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 21/07/2022 |
22-07-75252 | Intesar Alajooz | 19/06/2022 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 21/07/2022 |
22-07-11715 | خالد خليفة | 19/07/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 21/07/2022 |
22-07-95460 | زهراء علي | 16/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/07/2022 |
22-07-45355 | Ali Khalid | 20/07/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 24/07/2022 |
22-07-92491 | ريحانة زمان | 19/07/2022 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/07/2022 |
22-07-11570 | rabab abdulla hubal alkhawaja | 20/07/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/07/2022 |
22-07-81554 | Duaa Mahdi | 18/07/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/07/2022 |
22-07-31224 | Radhya Alrafeai | 17/07/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 28/07/2022 |
22-07-68478 | Zahraa Nasser | 24/07/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 28/07/2022 |
22-07-42607 | Duaa Fadhul | 25/07/2022 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 28/07/2022 |
22-08-22935 | NIL | 25/06/2022 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 01/08/2022 |
22-08-41109 | Fatema Shaker | 01/08/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 01/08/2022 |
22-08-48917 | Eman Aloraibi | 01/08/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 01/08/2022 |
22-08-27557 | لا يوجد | 13/06/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/08/2022 |
22-08-19031 | ايمان | 02/08/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 02/08/2022 |
22-08-13599 | ايمان | 02/08/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 02/08/2022 |
22-08-26327 | أحمد عبدالنبي أحمد | 14/07/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 03/08/2022 |
22-08-52854 | لا يوجد | 25/07/2022 | Irrelevant Request | Administrative | Jidhafs Health Center | 03/08/2022 |
22-08-13480 | ام عبدالله ( انيسة ) | 31/07/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 03/08/2022 |
22-08-04672 | حليمه السيد عباس | 20/07/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 03/08/2022 |
22-08-81909 | Zainab Ebrahim | 28/07/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 04/08/2022 |
22-08-46797 | NIL | 21/07/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 04/08/2022 |
22-08-49988 | NIL | 29/06/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 04/08/2022 |
22-08-22045 | NIL | 23/06/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 04/08/2022 |
22-08-62538 | Abdulwahab hasan | 29/07/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 04/08/2022 |
22-08-50220 | زهرة | 07/08/2022 | Completed – Contacted the requester | Proffesional | Bilad Al-Qadeem Health Center | 07/08/2022 |
22-08-22974 | NIL | 07/08/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 10/08/2022 |
22-08-92781 | حوراء الدرازي | 03/08/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 10/08/2022 |
22-08-39616 | no name | 05/06/2022 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 10/08/2022 |
22-08-90600 | no name | 16/06/2022 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 10/08/2022 |
22-08-36218 | حسين علي حسين | 02/02/2022 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 10/08/2022 |
22-08-90740 | Taha Ahmed | 07/08/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/08/2022 |
22-08-96804 | مريم العرادي | 13/02/2022 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 10/08/2022 |
22-08-97485 | Sikandar Mohammad | 07/08/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/08/2022 |
22-08-34544 | حسين العرادي | 27/06/2022 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 10/08/2022 |
22-08-38487 | زينب | 25/07/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/08/2022 |
22-08-97565 | Maryam Mohamed | 10/08/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 10/08/2022 |
22-08-94050 | Sajjad Alhayki | 10/08/2022 | Completed – Did not contact the requester | Administrative | Bilad Al-Qadeem Health Center | 24/08/2022 |
22-08-76800 | عبدالله احمد | 10/08/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/08/2022 |
22-08-43548 | وليد | 14/08/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 14/08/2022 |
22-08-58455 | Zahraa Jameel | 14/08/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/08/2022 |
22-08-42194 | Ali ISMAEEL | 11/08/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 16/08/2022 |
22-08-12997 | محسن صالح محمد ناجي | 09/08/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 16/08/2022 |
22-08-71072 | Rana Ail | 14/08/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 17/08/2022 |
22-08-65280 | Husain Ali | 14/08/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 18/08/2022 |
22-08-04954 | صلاح عبدالمجيد | 10/08/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/01/2023 |
22-08-50229 | روز محمد | 17/08/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/01/2023 |
22-08-97753 | امير مسعد سالم | 30/06/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/08/2022 |
22-08-69919 | أحمد مبارك | 20/06/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/08/2022 |
22-08-47500 | Ahmed Hamdan | 17/08/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/08/2022 |
22-08-38808 | SONIA FAREED | 17/08/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 21/08/2022 |
22-08-67068 | Mohamed Alhendi | 15/08/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/08/2022 |
22-08-94310 | Jaffer Baqer | 14/08/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/08/2022 |
22-08-40438 | علي يوسف | 16/08/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 21/08/2022 |
22-08-12286 | Munther Tareef | 18/08/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/08/2022 |
22-08-20388 | Khadija Abdul Aziz mohd | 21/08/2022 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 21/08/2022 |
22-08-77121 | أريج ياسين | 18/08/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 22/08/2022 |
22-08-65264 | Ayman Matrook | 22/08/2022 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 22/08/2022 |
22-08-08833 | Khadija Abdul Aziz mohd | 22/08/2022 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 22/08/2022 |
22-08-18278 | خديجة ناصر | 21/08/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 22/08/2022 |
22-08-98824 | يوسف احمد | 11/08/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/08/2022 |
22-08-90931 | صابرين عبدالله | 15/08/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/08/2022 |
22-08-64234 | بدون اسم | 15/08/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/08/2022 |
22-08-36858 | Abbas Mohsen | 17/08/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/09/2022 |
22-08-57051 | hamza | 21/08/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/08/2022 |
22-08-10860 | SAMI ALONAISI | 04/01/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 24/08/2022 |
22-08-48342 | MOHAMED SAADALLA | 05/01/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 24/08/2022 |
22-08-05744 | AMEERA SAEED | 09/01/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 24/08/2022 |
22-08-82440 | FATEN ALAMER | 11/01/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/08/2022 |
22-08-88730 | JASIM AHMED | 11/01/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/08/2022 |
22-08-45687 | AFIFA ALARADI | 11/01/2022 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 24/08/2022 |
22-08-37457 | Eman Talaq | 19/01/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/08/2022 |
22-08-92711 | Omar Albastaki | 23/01/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 25/08/2022 |
22-08-23539 | جاسم سلمان | 08/01/2022 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 25/08/2022 |
22-08-20443 | سمير ابراهيم الفايز | 04/01/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 28/08/2022 |
22-08-12565 | Eftekhar Radhi | 14/01/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 28/08/2022 |
22-08-17934 | Roba Alomari | 07/02/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/08/2022 |
22-08-60110 | Amina Bujandal | 16/02/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/08/2022 |
22-08-72240 | اسماء عبد العزيز النعار | 06/02/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 28/08/2022 |
22-08-23212 | FATEMA ALI | 20/02/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 28/08/2022 |
22-08-59441 | Hussain Aldaqqaq | 02/01/2022 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 28/08/2022 |
22-08-13568 | Salem Al Tehmazi | 21/02/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 28/08/2022 |
22-08-90812 | طفول فرج | 27/02/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 28/08/2022 |
22-08-75997 | علي الجياش | 27/02/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/08/2022 |
22-08-87701 | Mohammed Alhaddad | 05/03/2022 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 28/08/2022 |
22-08-05949 | Mohd abdulaal | 01/03/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/08/2022 |
22-08-36687 | Mariam Alderazi | 24/08/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 29/08/2022 |
22-08-19542 | محمد | 24/08/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 29/08/2022 |
22-08-10428 | Abdula AlFardan | 10/03/2022 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 29/08/2022 |
22-08-94471 | A | 24/08/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 29/08/2022 |
22-08-50507 | عبدالله الحمر | 02/03/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 29/08/2022 |
22-08-18070 | Abdulrazag Ahmed | 07/03/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 29/08/2022 |
22-08-45765 | Aish Juma | 30/01/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 29/08/2022 |
22-08-26454 | Alya Shaker | 23/02/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 29/08/2022 |
22-08-86264 | Thuraya Al-sherawi | 20/02/2022 | Irrelevant Request | Administrative | Isa Town Health Center | 29/08/2022 |
22-08-83086 | null | 23/08/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 01/09/2022 |
22-08-47989 | سالم السيد | 25/08/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/08/2022 |
22-08-82413 | ابراهيم احمد عبدالله | 18/08/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/08/2022 |
22-08-36835 | Hamed Abulfatih | 09/02/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/08/2022 |
22-08-58551 | لبني الجودر | 29/08/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/08/2022 |
22-08-29495 | اسماء جواد عبدالله خميس | 19/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/08/2022 |
22-08-61471 | Hasan Tareq | 19/06/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 30/08/2022 |
22-08-18703 | ظبية الرويعي | 21/06/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 30/08/2022 |
22-08-54788 | Waleeda Darraj | 19/06/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 30/08/2022 |
22-08-15300 | Mohammed Nashwan | 15/06/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 30/08/2022 |
22-08-74982 | FATEMA | 28/08/2022 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 30/08/2022 |
22-08-63063 | مريم عبدالله حسن | 23/08/2022 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 31/08/2022 |
22-08-44993 | no name | 14/07/2022 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 31/08/2022 |
22-09-58466 | عباس سلمان | 27/02/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 01/09/2022 |
22-09-07504 | MOHAMMED ALHAYKI | 23/03/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 01/09/2022 |
22-09-00659 | AbdulAziz Sharif | 23/03/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 01/09/2022 |
22-09-47058 | Hanan Sabt | 22/03/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/09/2022 |
22-09-45857 | الدكتورة نوال السيد | 21/08/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/09/2022 |
22-09-87604 | No Name | 01/09/2022 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 04/09/2022 |
22-09-22798 | No Name | 28/08/2022 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 04/09/2022 |
22-09-00940 | No Name | 28/08/2022 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 04/09/2022 |
22-09-19742 | No Name | 12/06/2022 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 04/09/2022 |
22-09-15700 | JASSIM SALMAN | 09/01/2022 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 04/09/2022 |
22-09-06642 | MOHAMMED ALHADDAD | 17/07/2022 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 04/09/2022 |
22-09-37452 | خليل محمد غلوم | 07/08/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 04/09/2022 |
22-09-64800 | محمد علي حسين أمان | 26/07/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 08/01/2023 |
22-09-55397 | غير مسجل | 22/08/2022 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 04/09/2022 |
22-09-59130 | محمد أحمد عبداللطيف | 21/08/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 04/09/2022 |
22-09-47923 | محمد أحمد عبداللطيف | 21/08/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 04/09/2022 |
22-09-99608 | حوراء السندي | 04/09/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 05/09/2022 |
22-09-87464 | ناصر محمد عبد العال | 30/08/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 05/09/2022 |
22-09-19112 | Ahmed hassan Nasser | 31/08/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/09/2022 |
22-09-37664 | muna alsubai | 04/09/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 05/09/2022 |
22-09-90815 | امل محمد سلمان | 31/08/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 05/09/2022 |
22-09-68897 | Fatima huraiz | 31/08/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/09/2022 |
22-09-78127 | RASHID SHARIF | 04/09/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/09/2022 |
22-09-69374 | Zahra Ali | 01/09/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 06/09/2022 |
22-09-00328 | aqeela abuidrees | 05/09/2022 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 06/09/2022 |
22-09-41708 | ندى راشد | 06/09/2022 | Completed – Contacted the requester | Proffesional | Zallaq Health Center | 06/09/2022 |
22-09-68984 | LEILA KELWALI | 22/08/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 06/09/2022 |
22-09-04338 | دلال خالد محمد | 07/09/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 08/09/2022 |
22-09-92159 | وديعة احمد | 06/09/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 07/09/2022 |
22-09-96731 | جواهر الرفاعي | 06/09/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 07/09/2022 |
22-09-39355 | Mahdi Almodawob | 06/09/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/09/2022 |
22-09-17235 | شهربان عبدعلي | 18/08/2022 | Completed – Did not contact the requester | Proffesional | Bilad Al-Qadeem Health Center | 08/09/2022 |
22-09-95234 | حميدة عبدالله المدحوب | 06/09/2022 | Completed – Contacted the requester | Proffesional | Bilad Al-Qadeem Health Center | 08/09/2022 |
22-09-77706 | علي أحمد الشعلة | 31/08/2022 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 20/01/2023 |
22-09-12313 | abdulrahman | 08/09/2022 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 11/09/2022 |
22-09-92377 | ابو خالد | 01/09/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 12/09/2022 |
22-09-11044 | Huda Mohamed Jasim | 06/09/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/09/2022 |
22-09-52372 | Aysha Rashdan | 12/09/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/09/2022 |
22-09-33745 | علي نبيل علي الناصر | 13/09/2022 | Completed – Contacted the requester | Proffesional | Sh. Salman Health Center | 03/10/2022 |
22-09-62168 | حنان محسن | 13/09/2022 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 14/09/2022 |
22-09-57020 | ابراهيم حسن | 25/08/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 15/09/2022 |
22-09-87268 | حسين ابراهيم | 18/06/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 17/09/2022 |
22-09-89845 | Khalid Janahi | 12/09/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 18/09/2022 |
22-09-98460 | Jamal Abdulla | 18/09/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 18/09/2022 |
22-09-93415 | Fatema Alansari | 08/09/2022 | Completed – Did not contact the requester | Administrative | Madinat Khalifa Health Center | 19/09/2022 |
22-09-97836 | Isa Farhan | 18/09/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 19/09/2022 |
22-09-60721 | خاتون عبدالجليل | 01/09/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/09/2022 |
22-09-25745 | احمد حسن احمد | 11/09/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/09/2022 |
22-09-22284 | Hussain Alqattan | 18/09/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 19/09/2022 |
22-09-55531 | Hahsim Alalwi | 19/09/2022 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 19/09/2022 |
22-09-38589 | Sughra Juma | 18/09/2022 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/09/2022 |
22-09-73241 | Mohammed Al Matooq | 14/09/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/09/2022 |
22-09-71253 | Ateyat Almarzoq | 14/06/2022 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 21/09/2022 |
22-09-79372 | Mohamed Hasan | 15/06/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 21/09/2022 |
22-09-74052 | Fahad Salem | 12/06/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 22/09/2022 |
22-09-90190 | Mohammed Abdulla | 09/06/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/09/2022 |
22-09-19184 | Shafia Shahid | 09/06/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 22/09/2022 |
22-09-87020 | Asma Almehaiza | 12/06/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/09/2022 |
22-09-98586 | Musab Qassim | 09/06/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 22/09/2022 |
22-09-33686 | Enas Algilani | 12/06/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 22/09/2022 |
22-09-53097 | Aysha Alrayes | 08/06/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 22/09/2022 |
22-09-74667 | Mohamed Albuainain | 12/06/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/09/2022 |
22-09-58885 | Abrar Helal | 06/06/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 22/09/2022 |
22-09-73565 | mustafa ali | 07/06/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/09/2022 |
22-09-39338 | mustafa ali | 31/05/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/09/2022 |
22-09-31616 | Adaweya Dawood | 07/06/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 22/09/2022 |
22-09-79582 | نديم عبدالغني | 22/09/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 22/09/2022 |
22-09-33335 | Mohamed Sharaf | 21/06/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 22/09/2022 |
22-09-24253 | Ali Ali | 21/09/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 22/09/2022 |
22-09-52471 | budoor | 19/09/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/09/2022 |
22-09-42219 | لا يوجد | 19/09/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/09/2022 |
22-09-10227 | ليلى | 06/09/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/09/2022 |
22-09-23743 | بدرية عمران محمد | 04/09/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/09/2022 |
22-09-82451 | لا يوجد | 04/09/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/09/2022 |
22-09-89386 | Samir | 18/09/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/09/2022 |
22-09-73104 | لا يوجد | 28/08/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/09/2022 |
22-09-67802 | لا يوجد | 22/08/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/09/2022 |
22-09-58966 | سلمان علي احمد | 19/08/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/09/2022 |
22-09-89933 | ابراهيم عبدالله | 22/09/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 26/09/2022 |
22-09-62273 | Ebrahim Alzaid | 26/09/2022 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 27/09/2022 |
22-09-70898 | Aysha Janahi | 26/09/2022 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 27/09/2022 |
22-09-51370 | فاطمة إبراهيم المغني | 20/09/2022 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 27/09/2022 |
22-09-14235 | ثريا واكد | 26/09/2022 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 27/09/2022 |
22-09-68820 | Jassim Al Ameeri | 22/09/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 27/09/2022 |
22-09-67600 | Intesar Alajooz | 25/09/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 27/09/2022 |
22-09-90785 | Sayed Alawi Hashim | 27/09/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/09/2022 |
22-09-65513 | Hussain Nayem | 25/09/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 28/09/2022 |
22-09-54461 | Abdulla Alkhanaizi | 25/09/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 28/09/2022 |
22-09-54839 | Khalil Ahmed | 27/09/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 28/09/2022 |
22-09-68225 | فاطمه الجودر | 20/09/2022 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 29/09/2022 |
22-09-52847 | Raudha Burshaid | 27/09/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 29/09/2022 |
22-09-43790 | Tariq Hasan | 27/09/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 29/09/2022 |
22-09-05378 | Ebrahim Buti | 28/09/2022 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 29/09/2022 |
22-10-21808 | صلاح نواب | 29/09/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 02/10/2022 |
22-10-57389 | Ayat Juma | 02/10/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 02/10/2022 |
22-10-10075 | Ebrahim Alzaid | 28/09/2022 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 02/10/2022 |
22-10-10822 | جهاد محمود فالح | 25/09/2022 | Completed – Contacted the requester | Proffesional | Sh. Salman Health Center | 03/10/2022 |
22-10-61879 | حسان الساعاتي | 03/10/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 03/10/2022 |
22-10-41681 | فيصل يتيم | 25/09/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/10/2022 |
22-10-31540 | لا يوجد | 29/09/2022 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/10/2022 |
22-10-82812 | عبدالوهاب حسن | 30/09/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 11/10/2022 |
22-10-88628 | منيرة محمد | 03/10/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/10/2022 |
22-10-96008 | Hussain Kashkool | 02/10/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/10/2022 |
22-10-28767 | مها عمر | 05/10/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/10/2022 |
22-10-03253 | Husain Helal | 05/06/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/10/2022 |
22-10-19203 | Rana | 07/06/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 06/10/2022 |
22-10-63320 | ازهار ياسين | 31/05/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 06/10/2022 |
22-10-20596 | Layla Almooji | 02/06/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 06/10/2022 |
22-10-44482 | يسرية جاسم سوار | 06/10/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 11/10/2022 |
22-10-86927 | Najma Askar | 30/05/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/10/2022 |
22-10-53594 | Yunis Almutawa | 04/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 06/10/2022 |
22-10-16339 | حوراء اسماعيل | 26/05/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 06/10/2022 |
22-10-32291 | Abdulsalam JASIM | 05/10/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 06/10/2022 |
22-10-97692 | فداء زهير | 06/10/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/10/2022 |
22-10-20917 | Salah Alyazeedi | 04/10/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 10/10/2022 |
22-10-13848 | كبرى نعمه | 05/10/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/10/2022 |
22-10-79627 | Mryam Alzamel | 02/10/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 10/10/2022 |
22-10-56028 | منى حسن علي | 14/09/2022 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 11/10/2022 |
22-10-10978 | Mohammed Nama | 10/10/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/10/2022 |
22-10-68935 | دلال عبدالله | 11/10/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 11/10/2022 |
22-10-24246 | Fahad Albuhairi | 11/10/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 12/10/2022 |
22-10-85032 | Mariam Mubarek | 12/10/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 12/10/2022 |
22-10-85332 | Hussain Groof | 12/10/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/10/2022 |
22-10-54336 | عادل ابراهيم | 06/10/2022 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 12/10/2022 |
22-10-33605 | nader alsayed | 12/10/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 13/10/2022 |
22-10-50551 | Mustafa Al Mahmood | 12/10/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/10/2022 |
22-10-86336 | Ahmed Hassan salman Alasfoor | 12/10/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/10/2022 |
22-10-71321 | Alaa | 12/10/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 13/10/2022 |
22-10-25324 | ياسر محمد سعد | 12/10/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/10/2022 |
22-10-94476 | عقيل عبداللطيف | 12/10/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 18/10/2022 |
22-10-97443 | شريفه عدنان علوي | 06/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/10/2022 |
22-10-90069 | مريم العليوي | 12/10/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 16/10/2022 |
22-10-61583 | Sulaiman Awan | 12/10/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 16/10/2022 |
22-10-24402 | علي القيدوم | 10/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/10/2022 |
22-10-07279 | ALI ALJBAL | 16/10/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 17/10/2022 |
22-10-42789 | Yusuf ahmed ali Bin ali | 10/10/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/10/2022 |
22-10-34554 | Rawan Mohammed | 16/10/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 17/10/2022 |
22-10-15282 | خالد جمال الدوسري | 19/10/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/10/2022 |
22-10-42471 | SEDDIQA ALI | 17/10/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 19/10/2022 |
22-10-20194 | أحمد فخر | 17/10/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2022 |
22-10-85478 | Saad Aldoseri | 17/10/2022 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 19/10/2022 |
22-10-66798 | محمد | 18/10/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/10/2022 |
22-10-75395 | Zainab Barakat | 18/10/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 19/10/2022 |
22-10-44122 | Talal Al Madani | 19/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/10/2022 |
22-10-36440 | محمد المسيح | 12/10/2022 | Irrelevant Request | Administrative | NBB Health Center- Dair | 19/10/2022 |
22-10-85802 | نفسية محمد الكوهجي | 06/10/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 19/10/2022 |
22-10-49602 | احمد علي حسن | 06/10/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 19/10/2022 |
22-10-42955 | ايناس مجاهد | 16/10/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 19/10/2022 |
22-10-16379 | Sayed Ali Shubbar | 19/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/10/2022 |
22-10-25013 | Waseem | 10/09/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/10/2022 |
22-10-03913 | mohammed fawzi | 06/10/2022 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/10/2022 |
22-10-11311 | لا يوجد | 12/10/2022 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 20/10/2022 |
22-10-21181 | علي | 19/10/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 20/10/2022 |
22-10-95849 | Mohamed ALKHAYAT | 19/10/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 20/10/2022 |
22-10-39416 | Kalsoom Abbaji | 10/10/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/10/2022 |
22-10-84397 | محمد | 24/09/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/10/2022 |
22-10-78319 | Yahya Naji Ahmed Saeed | 12/10/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/10/2022 |
22-10-71861 | لايوجد | 23/09/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/10/2022 |
22-10-30502 | علي أحمد صالح جابر | 21/10/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/10/2022 |
22-10-91722 | خالد عليان | 07/10/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/10/2022 |
22-10-79709 | FATHER OF HAJER | 24/09/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/10/2022 |
22-10-57352 | جعفر محمد جعفر خلف | 28/08/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 23/10/2022 |
22-10-39861 | بدون اسم | 25/09/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 23/10/2022 |
22-10-32240 | ابراهيم مطر | 02/10/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 23/10/2022 |
22-10-98309 | جاسم | 04/10/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 23/10/2022 |
22-10-85857 | أحمد البديع | 20/10/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 24/10/2022 |
22-10-73192 | فجر خالد آدم | 06/10/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/10/2022 |
22-10-55073 | Chutki Abdulgaffar | 15/10/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/10/2022 |
22-10-79326 | Ali Ishaq | 20/10/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 24/10/2022 |
22-10-93936 | علي حسين علي القيم | 24/08/2022 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 24/10/2022 |
22-10-06721 | Samya Yusuf | 27/09/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/10/2022 |
22-10-13128 | محمد حسين | 24/10/2022 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/10/2022 |
22-10-06539 | - | 04/09/2022 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/10/2022 |
22-10-17530 | عسى الشيخ | 25/09/2022 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/10/2022 |
22-10-86390 | سامية حسن | 24/10/2022 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 24/10/2022 |
22-10-98958 | Yaser Al doseri | 19/10/2022 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 24/10/2022 |
22-10-67536 | Mariam | 20/10/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/10/2022 |
22-10-10254 | Zainab Abdulshaheed Al Satrawi | 23/10/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/10/2022 |
22-10-59917 | عبدالله عيسى | 16/10/2022 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 25/10/2022 |
22-10-62809 | شيخة الحربي | 03/10/2022 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 25/10/2022 |
22-10-16455 | صباح حسن مبارك | 08/09/2022 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/10/2022 |
22-10-70825 | نعيمة احمد | 04/10/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 25/10/2022 |
22-10-69579 | لا يوجد | 20/10/2022 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 25/10/2022 |
22-10-04915 | شيخة الزايد | 28/08/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 25/10/2022 |
22-10-58462 | محمد علي | 24/10/2022 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/10/2022 |
22-10-39023 | احمد ابراهيم العطار | 02/10/2022 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/10/2022 |
22-10-63287 | no name | 24/10/2022 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 25/10/2022 |
22-10-98583 | محمد الخالدي | 11/09/2022 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 25/10/2022 |
22-10-55889 | لا يوجد | 24/10/2022 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 25/10/2022 |
22-10-52282 | لا يوجد | 25/10/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 25/10/2022 |
22-10-15560 | محمد عيسى الذوادي | 06/10/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 25/10/2022 |
22-10-22531 | دلال حسن | 10/10/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 25/10/2022 |
22-10-35038 | mohammed saad iqbal | 11/10/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 25/10/2022 |
22-10-72228 | علي حسن | 03/10/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 25/10/2022 |
22-10-61442 | وفاء النهام | 16/10/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 26/10/2022 |
22-10-55870 | Mrym ambar | 04/10/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 26/10/2022 |
22-10-38347 | Ali Khalid | 23/10/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/10/2022 |
22-10-20668 | يعقوب يوسف | 25/10/2022 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 26/10/2022 |
22-10-76295 | بدون اسم | 17/10/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 26/10/2022 |
22-10-28080 | لطفي الأسدي | 23/10/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 26/10/2022 |
22-10-66294 | بدون اسم | 17/10/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 26/10/2022 |
22-10-47196 | Hawra Shukri | 26/10/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/10/2022 |
22-10-08193 | يوسف المرباطي | 30/10/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 30/10/2022 |
22-10-35836 | حصة عبدالله | 27/10/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 30/10/2022 |
22-10-40834 | Zainab Hassan | 27/10/2022 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 30/10/2022 |
22-10-76382 | معصومة علي | 27/10/2022 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 30/10/2022 |
22-10-58362 | محمد البيه | 11/04/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/10/2022 |
22-10-49132 | بدون اسم | 27/10/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 30/10/2022 |
22-10-76259 | Zainab Almahafdha | 26/10/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/10/2022 |
22-11-85168 | mohammed saeed | 05/09/2022 | Completed – Contacted the requester | Proffesional | Ibn Sina Health Center | 01/11/2022 |
22-11-59517 | HASHIM.C | 21/07/2022 | Completed – Contacted the requester | Proffesional | Ibn Sina Health Center | 01/11/2022 |
22-11-43907 | ZAINAB SAJED | 24/10/2022 | Completed – Contacted the requester | Proffesional | Ibn Sina Health Center | 01/11/2022 |
22-11-99465 | Adel Alasfoor | 27/10/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 01/11/2022 |
22-11-74619 | murali | 16/10/2022 | Completed – Contacted the requester | Proffesional | Ibn Sina Health Center | 02/11/2022 |
22-11-49218 | Zainab Haider | 30/10/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 02/11/2022 |
22-11-40292 | Hasan Al hayki | 30/10/2022 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 02/11/2022 |
22-11-33702 | ABDUL BASIT | 01/11/2022 | Completed – Did not contact the requester | Administrative | Al-Naim Health Center | 02/11/2022 |
22-11-78540 | Abdulkhaliq J Khan | 01/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/11/2022 |
22-11-72788 | صالح النقيب | 02/11/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/11/2022 |
22-11-44397 | اسماعيل | 03/11/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/11/2022 |
22-11-12671 | abdulla qarainees | 01/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/11/2022 |
22-11-10715 | أفراح جعفر أحمد سبت | 02/11/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 03/11/2022 |
22-11-75195 | مريم فؤاد | 27/06/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 03/11/2022 |
22-11-31487 | شهيدة خاتون | 27/06/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 03/11/2022 |
22-11-71456 | RIZWAN MUSHTAQ | 02/11/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/11/2022 |
22-11-13107 | Mohamed | 03/11/2022 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 03/11/2022 |
22-11-91247 | Taqi Alsabah | 02/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/11/2022 |
22-11-71497 | حليمة علي أحمد علي | 29/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 06/11/2022 |
22-11-48216 | محمد الحواج | 28/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 06/11/2022 |
22-11-48011 | دعاء عبدالرضا علي أحمد | 29/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 06/11/2022 |
22-11-21251 | امينة القلاليف | 06/11/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/11/2022 |
22-11-61235 | Mohamed abdul jalil Mohamed Alaraibi | 03/11/2022 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 06/11/2022 |
22-11-09371 | Hasan Al hayki | 03/11/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 07/11/2022 |
22-11-61384 | نوراء جعفر | 01/11/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 07/11/2022 |
22-11-06724 | اميرة | 01/11/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 07/11/2022 |
22-11-34086 | محمد تقي | 11/09/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 07/11/2022 |
22-11-79130 | لا يوجد | 22/09/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 07/11/2022 |
22-11-99652 | لا يوجد | 01/11/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 07/11/2022 |
22-11-39790 | لا يوجد | 30/10/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 07/11/2022 |
22-11-30048 | لا يوجد | 01/11/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 07/11/2022 |
22-11-80141 | لا يوجد | 01/11/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 07/11/2022 |
22-11-35963 | لا يوجد | 01/11/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 07/11/2022 |
22-11-92601 | لا يوجد | 01/11/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 08/12/2022 |
22-11-22909 | لا يوجد | 01/11/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 07/11/2022 |
22-11-02575 | صالح احمد علي | 07/11/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 08/12/2022 |
22-11-93229 | لا يوجد | 27/10/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 08/12/2022 |
22-11-08559 | احمد | 30/10/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 08/12/2022 |
22-11-83465 | لا يوجد | 19/10/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 08/12/2022 |
22-11-27857 | لا يوجد | 12/09/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 08/12/2022 |
22-11-03288 | سيد مرتضى | 24/10/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 08/12/2022 |
22-11-76820 | رقية جعفر | 22/09/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 08/12/2022 |
22-11-76777 | لا يوجد | 01/11/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 08/12/2022 |
22-11-98297 | حسين عباس | 20/10/2022 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 07/11/2022 |
22-11-65601 | لطيفة عبدالله رحمة | 08/11/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 08/11/2022 |
22-11-85249 | Kawthar Saleem | 07/11/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 08/11/2022 |
22-11-29444 | Khadija Hubail | 07/11/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/11/2022 |
22-11-07083 | Yaser Al Jardabi | 26/10/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 08/11/2022 |
22-11-26199 | آمال | 05/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 08/11/2022 |
22-11-86767 | فوزية عيسى | 24/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 09/11/2022 |
22-11-33194 | لا يوجد | 28/09/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 09/11/2022 |
22-11-56831 | بسمة حسين | 20/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 09/11/2022 |
22-11-23605 | Mohamed Abdulla | 26/10/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 09/11/2022 |
22-11-77780 | Ali AlShamma | 07/11/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/11/2022 |
22-11-59389 | Hasan Alkattab | 08/11/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 09/11/2022 |
22-11-60714 | هاني نعمه | 08/11/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 09/11/2022 |
22-11-44619 | وديعة مكي محسن | 08/11/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 09/11/2022 |
22-11-46940 | Mohamed abdul jalil Mohamed Alaraibi | 08/11/2022 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/11/2022 |
22-11-96267 | جعفر علي عباس | 03/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 09/11/2022 |
22-11-40772 | Shatha Jassim | 08/11/2022 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 09/11/2022 |
22-11-58400 | Mohamed Mohamed | 07/11/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/11/2022 |
22-11-39359 | RUQAYA ALSADA | 06/11/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/11/2022 |
22-11-87396 | Fatema Alalawi | 08/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 10/11/2022 |
22-11-75397 | Amina Alhammadi | 08/11/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 10/11/2022 |
22-11-07987 | لا يوجد | 16/07/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 10/11/2022 |
22-11-85802 | محمد مصطفى العلي | 02/11/2022 | Completed – Contacted the requester | Proffesional | Bilad Al-Qadeem Health Center | 10/11/2022 |
22-11-33312 | زينب محمد | 10/11/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/11/2022 |
22-11-64957 | لا يوجد | 13/11/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 13/11/2022 |
22-11-81217 | Sayed Mohamed Darwish | 10/08/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 13/11/2022 |
22-11-39221 | mohammed almezaal | 14/08/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/11/2022 |
22-11-53671 | أمل يوسف | 15/08/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/11/2022 |
22-11-72629 | Marwa Khalil | 11/08/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/11/2022 |
22-11-80880 | علاو شرف | 04/08/2022 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 13/11/2022 |
22-11-66392 | Said Farag | 14/08/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/11/2022 |
22-11-23299 | عبدالباسط حسين | 11/08/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 13/11/2022 |
22-11-15781 | Ali Taher | 14/08/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 14/11/2022 |
22-11-27781 | نعمان | 14/11/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 14/11/2022 |
22-11-37380 | Mohammed Khalaf | 16/08/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/11/2022 |
22-11-01524 | Eman Salman | 10/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/11/2022 |
22-11-25835 | يسرى خان | 23/10/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 14/11/2022 |
22-11-70143 | Amina Alhammadi | 08/11/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 22/11/2022 |
22-11-43925 | أريج ياسين | 15/08/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 14/11/2022 |
22-11-97242 | Hussain Rasool | 16/08/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/11/2022 |
22-11-47109 | jaffer ali fadhil | 16/08/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/11/2022 |
22-11-46876 | ابراهيم جناحي | 21/08/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 15/11/2022 |
22-11-15405 | رمزي الشبحي | 18/08/2022 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 15/11/2022 |
22-11-03156 | فاطمة الدوسري | 10/11/2022 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 16/11/2022 |
22-11-15043 | Fatema Alsabah | 13/11/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/11/2022 |
22-11-51846 | Batool Sabt | 13/11/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/11/2022 |
22-11-87620 | Enas Barham | 17/11/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/11/2022 |
22-11-14741 | Ahmed | 01/11/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 20/11/2022 |
22-11-08847 | بدون اسم | 07/11/2022 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 20/11/2022 |
22-11-25591 | حمزة محمد عبدالعال | 14/11/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 20/11/2022 |
22-11-52549 | هيا عبدالله | 17/11/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 20/11/2022 |
22-11-43702 | Hussain Hubail | 20/11/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 20/11/2022 |
22-11-19425 | حسين حسن | 17/11/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/11/2022 |
22-11-22621 | د عبدالامام جاسم | 14/11/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 21/11/2022 |
22-11-51338 | د عبدالامام جاسم | 21/11/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 23/11/2022 |
22-11-68327 | راشد ابراهيم عبدالواحد | 07/11/2022 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 23/11/2022 |
22-11-55552 | no name | 06/11/2022 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 22/11/2022 |
22-11-26003 | layla ali mohd | 13/11/2022 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 05/01/2023 |
22-11-37579 | محمد أحمد العلي | 16/11/2022 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 22/11/2022 |
22-11-45379 | حبيب خميس حسين | 03/11/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/11/2022 |
22-11-57774 | صديقة سعيد احمد | 08/11/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/11/2022 |
22-11-30459 | ولاء جعفر محمد سعيد عبدالله ابراهيم | 20/11/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 22/11/2022 |
22-11-38239 | Nadya Naser | 17/11/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/11/2022 |
22-11-54024 | Husain Abdulkarim | 20/11/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 22/11/2022 |
22-11-79164 | Mohammed Alhayki | 22/11/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 24/11/2022 |
22-11-26143 | NAJI KHALIFA ALNOAIM | 23/11/2022 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 24/11/2022 |
22-11-26315 | عبدالوهاب محمد | 16/11/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/11/2022 |
22-11-87121 | لطفي الاسدي | 26/11/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 27/11/2022 |
22-11-04758 | Mohamed Edham | 20/11/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/11/2022 |
22-11-21988 | محمد | 23/11/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/11/2022 |
22-11-74645 | Ahmed Khunji | 24/11/2022 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 28/11/2022 |
22-11-04098 | ali Ghawas | 27/11/2022 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 28/11/2022 |
22-11-95598 | No Name | 31/10/2022 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 30/11/2022 |
22-11-35671 | Suaad Jaber | 29/11/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/01/2023 |
22-11-04987 | No Name | 24/10/2022 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 30/11/2022 |
22-11-11285 | Zainab Aleskafi | 22/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/11/2022 |
22-11-48117 | Mohammed Al Matooq | 21/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/11/2022 |
22-11-89661 | Mohammad Jamil | 22/11/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/11/2022 |
22-11-72217 | amal | 30/11/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/11/2022 |
22-12-32305 | Aysha Omar | 30/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/12/2022 |
22-12-29638 | عبدالرؤف ابراهيم حبيب | 01/12/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 01/12/2022 |
22-12-94394 | رحاب | 24/11/2022 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 01/12/2022 |
22-12-60575 | Noora Isa Alsabah | 23/11/2022 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 01/12/2022 |
22-12-92141 | No Name | 26/10/2022 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 01/12/2022 |
22-12-98206 | Khadija Abdul Aziz mohd | 29/11/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 04/12/2022 |
22-12-06745 | Hussain Mansoor | 27/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/12/2022 |
22-12-68922 | Zainab Haider | 30/11/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 04/12/2022 |
22-12-99295 | Rehab Abbas | 24/11/2022 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/12/2022 |
22-12-83088 | ناهد علي | 04/12/2022 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 04/12/2022 |
22-12-79228 | ناهد علي | 04/12/2022 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 04/12/2022 |
22-12-93376 | سيد محمد سيد جعفر | 04/12/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 06/12/2022 |
22-12-22697 | منى ماجد سلطان | 05/12/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/12/2022 |
22-12-14024 | HASAN ALMAWALI | 05/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/12/2022 |
22-12-13201 | منير أحمد هزيم | 20/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 11/12/2022 |
22-12-86520 | لا يوجد | 13/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/12/2022 |
22-12-01114 | منصور عبدالله العصفور | 16/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/12/2022 |
22-12-39326 | Hadeel | 03/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/12/2022 |
22-12-80235 | N/A | 03/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/12/2022 |
22-12-18756 | زينب عبدالله | 20/12/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 26/12/2022 |
22-12-26079 | لا يوجد | 09/12/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/01/2023 |
22-12-21987 | لا يوجد | 19/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/12/2022 |
22-12-91013 | لا يوجد | 26/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/12/2022 |
22-12-90438 | أحمد عبدالغني أحمد سلمان الشيخ علي | 18/08/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/12/2022 |
22-12-18357 | عبدالمجيد عبدالله محمد تقي | 07/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/12/2022 |
22-12-81237 | عبدالمجيد عبدالله محمد تقي | 07/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/12/2022 |
22-12-55997 | Khalil Jadeed | 06/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/12/2022 |
22-12-35842 | Budoor Bedr | 20/12/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 21/12/2022 |
22-12-11046 | جاسم احمد راشد | 21/12/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 21/12/2022 |
22-12-80361 | محمد المحسن | 13/12/2022 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 21/12/2022 |
22-12-49394 | Leena Alqasem | 20/12/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 21/12/2022 |
22-12-97067 | زهرا مرهون | 15/12/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 21/12/2022 |
22-12-16340 | Mawlla Baloch | 21/12/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/12/2022 |
22-12-96019 | علياء الموسى | 21/12/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/12/2022 |
22-12-82859 | Shereen Mohamed | 20/12/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/12/2022 |
22-12-85409 | FATIMA almaftah | 22/12/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 22/12/2022 |
22-12-90791 | Hiba Almeer | 21/12/2022 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/12/2022 |
22-12-38973 | عباس الشيخ علي العريبي | 07/12/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 26/12/2022 |
22-12-05935 | لا يوجد | 25/12/2022 | Completed – Did not contact the requester | Proffesional | Zallaq Health Center | 27/12/2022 |
22-12-96894 | رائد عايد إبراهيم | 25/12/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 27/12/2022 |
22-12-74132 | Habib Hasan | 21/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/12/2022 |
22-12-22202 | حوراء | 25/12/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/12/2022 |
22-12-16218 | Fares Mubarak | 20/12/2022 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 27/12/2022 |
22-12-78008 | السيد حسين المختار | 22/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/12/2022 |
22-12-35308 | لا يوجد | 21/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/12/2022 |
22-12-47202 | حيدر حمزه علي | 04/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 28/12/2022 |
22-12-40232 | Ahmed Alkaabi | 27/12/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 28/12/2022 |
22-12-73522 | Alaeddin Yaqoob | 25/12/2022 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 28/12/2022 |
22-12-54656 | Sara Almeel | 25/12/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/12/2022 |
22-12-35634 | لطيفة العميري | 27/12/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/12/2022 |
22-12-89327 | لا يوجد | 03/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 29/12/2022 |
22-12-75419 | لا يوجد | 12/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 29/12/2022 |
22-12-00817 | داوود سلمان | 13/12/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/01/2023 |
22-12-82759 | داوود سلمان | 13/12/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 29/12/2022 |
22-12-14865 | داوود سلمان | 25/12/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 29/12/2022 |
22-12-93303 | Mohamed Aamer | 28/12/2022 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 29/12/2022 |
22-12-24511 | Manal Ahmed | 27/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 29/12/2022 |
22-12-74313 | Maher Alqattan | 28/12/2022 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/12/2022 |
22-12-34231 | علي دسمال | 28/12/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 29/12/2022 |
23-01-38211 | أبوعلي | 29/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/01/2023 |
23-01-91529 | أحمد | 30/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/01/2023 |
23-01-39142 | خالد محمد عبدالله | 28/09/2022 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 02/01/2023 |
23-01-12734 | لا يوجد | 04/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/01/2023 |
23-01-13403 | حيدر حمزه | 06/11/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/01/2023 |
23-01-01506 | انتصار الشويخ | 04/09/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/01/2023 |
23-01-40063 | ياسر عمار علي | 17/06/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/01/2023 |
23-01-31394 | محمد حمد غانم | 03/10/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/01/2023 |
23-01-29999 | تيمور طاهر | 12/10/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/01/2023 |
23-01-69844 | لا يوجد | 06/12/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/01/2023 |
23-01-06387 | Shamna A.P | 14/11/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/01/2023 |
23-01-71112 | Nabeela Jamsheer | 07/12/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/01/2023 |
23-01-63322 | Nabeela Jamsheer | 07/12/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/01/2023 |
23-01-88199 | غير مسجل | 28/11/2022 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/01/2023 |
23-01-48930 | Eman | 01/12/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 02/01/2023 |
23-01-70620 | Eman | 01/12/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 02/01/2023 |
23-01-67505 | احمد محمد كاظم الدرازي | 13/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/01/2023 |
23-01-27006 | moh'd alaradi | 11/11/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/01/2023 |
23-01-38117 | Jaya suner vaddi | 27/11/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/01/2023 |
23-01-01965 | حسن علي حسن | 12/11/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/01/2023 |
23-01-42366 | عادل عيسى | 10/12/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/01/2023 |
23-01-35140 | بدون اسم | 15/12/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/01/2023 |
23-01-41130 | أحمد عبدالله علي ربيع | 05/10/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/01/2023 |
23-01-83301 | حليمه يوسف ابراهيم | 15/12/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/01/2023 |
23-01-80991 | وهب الشويخ | 28/08/2022 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/01/2023 |
23-01-74559 | ابتسام المرباطي | 28/12/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/01/2023 |
23-01-89949 | ابتسام المرباطي | 28/12/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/01/2023 |
23-01-20087 | علي حبيل | 28/12/2022 | Completed – Contacted the requester | Administrative | Sitra Health Center | 03/01/2023 |
23-01-40291 | Sayed ahmed Nasser | 02/01/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 03/01/2023 |
23-01-96877 | غادة | 28/12/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/01/2023 |
23-01-97515 | مريم جعفر أحمد | 29/11/2022 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/01/2023 |
23-01-07081 | مريم جعفر أحمد | 29/11/2022 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/01/2023 |
23-01-11529 | - | 27/11/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 04/01/2023 |
23-01-18251 | - | 13/11/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 04/01/2023 |
23-01-80881 | - | 01/12/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/01/2023 |
23-01-25893 | - | 01/12/2022 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 04/01/2023 |
23-01-83476 | - | 04/12/2022 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 04/01/2023 |
23-01-32496 | - | 01/12/2022 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/01/2023 |
23-01-85506 | شاديه الحمادي | 15/12/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/01/2023 |
23-01-90615 | zahra ali | 30/11/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 17/08/2023 |
23-01-49734 | mohammed siraj uddain | 24/11/2022 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 04/01/2023 |
23-01-29333 | Hasan Al Qallaf | 03/01/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 04/01/2023 |
23-01-49492 | Khulood Rashed | 04/01/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 04/01/2023 |
23-01-49915 | لا يوجد | 30/12/2022 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/01/2023 |
23-01-80536 | - | 24/12/2022 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/01/2023 |
23-01-71583 | جواهر خليفة | 26/12/2022 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 05/01/2023 |
23-01-61128 | صلاح الخضر محمد أحمد الحمدي | 27/12/2022 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 05/01/2023 |
23-01-12060 | Aysha Yousif | 28/12/2022 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 05/01/2023 |
23-01-03658 | Salem Almahjoob | 05/01/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 08/01/2023 |
23-01-56269 | Alshifa Abdulla | 03/01/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/01/2023 |
23-01-58346 | فاضل جاسم | 08/01/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/01/2023 |
23-01-93162 | DERI RAM | 14/11/2022 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 09/01/2023 |
23-01-43088 | Adel Anbar | 09/01/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/01/2023 |
23-01-52154 | Alshifa Abdulla | 03/01/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 09/01/2023 |
23-01-26693 | Saleh Hashim | 09/01/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 09/01/2023 |
23-01-43707 | hassan | 12/11/2022 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-77066 | H. ahmed | 15/11/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-30948 | هشام راشد الصقر | 18/09/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-16483 | حنان احمد حمود السخي | 07/01/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 10/01/2023 |
23-01-83405 | ابراهيم علي شعبان | 18/09/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-80459 | محمد الشعلة | 09/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-29163 | لا يوجد اسم | 16/09/2022 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-67054 | لا يوجد | 07/08/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-22331 | زينب ترابي | 07/08/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-54843 | samer | 25/08/2022 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-03624 | شيماء غريب | 10/09/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-55768 | شيماء غريب | 10/09/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-46660 | Denis Lutaaya | 10/01/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 10/01/2023 |
23-01-80631 | سارة الحواج | 11/10/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-92686 | حبيب | 09/10/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-14633 | حبيب | 09/09/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-50899 | روان حسام | 22/10/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-15644 | فاطمة ابراهيم | 27/10/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-12275 | ابرار | 10/10/2022 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/01/2023 |
23-01-14626 | essa alhamad | 10/01/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 11/01/2023 |
23-01-59891 | Mahmood | 10/01/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/01/2023 |
23-01-30538 | Ali Kayed | 11/01/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 12/01/2023 |
23-01-38854 | Sayedmaitham Almeshal | 12/01/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 12/01/2023 |
23-01-71352 | Zahra Anwar Anwar | 12/01/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 12/01/2023 |
23-01-36757 | Mohamed Ghayeb | 12/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/01/2023 |
23-01-22265 | محمد الفردان | 12/01/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 15/01/2023 |
23-01-56534 | Fatma Ashoor | 09/01/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 16/01/2023 |
23-01-52392 | Mahmood | 12/01/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 15/01/2023 |
23-01-41345 | هشام الاسكافي | 15/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/01/2023 |
23-01-18134 | Zainab AlShehab | 12/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/01/2023 |
23-01-71792 | لا يوجد | 15/01/2023 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2023 |
23-01-65213 | حسين علي منصور | 04/12/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 16/01/2023 |
23-01-04365 | لا يوجد | 15/01/2023 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2023 |
23-01-35461 | لا يوجد | 15/01/2023 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2023 |
23-01-39220 | لا يوجد | 15/01/2023 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2023 |
23-01-61310 | عادل المرزوق | 30/11/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 16/01/2023 |
23-01-44778 | لا يوجد | 15/01/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 16/01/2023 |
23-01-53039 | لا يوجد | 28/11/2022 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2023 |
23-01-83014 | جميل عبدالكريم | 15/12/2022 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 16/01/2023 |
23-01-04230 | لا يوجد | 15/01/2023 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2023 |
23-01-44035 | لا يوجد | 15/01/2023 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/01/2023 |
23-01-23083 | عبير | 09/01/2023 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 16/01/2023 |
23-01-60965 | نادر جعفر | 16/01/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 16/01/2023 |
23-01-86440 | ابتهال حسين | 11/01/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 29/03/2023 |
23-01-22461 | Najes Madan | 16/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 17/01/2023 |
23-01-35345 | فاطمه عبدالحسين حسن | 16/01/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 22/10/2023 |
23-01-55417 | Mariam Jassim | 15/01/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 18/01/2023 |
23-01-40262 | Abdulla Alhasan | 15/01/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 18/01/2023 |
23-01-70354 | ali mohammed | 15/01/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 18/01/2023 |
23-01-98771 | علي صلاح العسكري | 22/01/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 22/01/2023 |
23-01-15740 | جابر عبيد المهنا | 04/01/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 22/01/2023 |
23-01-10250 | علي عبدالنبي | 22/01/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 22/01/2023 |
23-01-34425 | جاسم محمد جاسم | 14/01/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 31/01/2023 |
23-01-25509 | رزان حسن | 22/01/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 22/01/2023 |
23-01-11978 | حسن عبدالله | 10/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/01/2023 |
23-01-37125 | لا يوجد | 17/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/01/2023 |
23-01-77342 | منى جناحي | 24/01/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/01/2023 |
23-01-82565 | علي حسين | 15/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/01/2023 |
23-01-27472 | عبد الله بو زبون | 12/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/01/2023 |
23-01-68236 | محمد عبد السلام | 15/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/01/2023 |
23-01-33033 | احمد الحايكي | 25/12/2022 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/01/2023 |
23-01-09143 | علي ابراهيم شريده | 15/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/01/2023 |
23-01-15647 | سيد سعيد | 16/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/01/2023 |
23-01-48661 | بدرية يوسف سلطان | 19/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/01/2023 |
23-01-93691 | حسين الهزاع | 16/01/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/01/2023 |
23-01-18831 | Ahmed Alalaiwi | 07/01/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/01/2023 |
23-01-19152 | أحمد غنيم | 22/01/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/01/2023 |
23-01-58995 | Nadia Azam | 24/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/01/2023 |
23-01-80436 | Zahra Jahrami | 21/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/01/2023 |
23-01-00532 | أمتثال أحمد تباش | 23/01/2023 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 25/01/2023 |
23-01-78189 | Fatheya Hubail | 18/01/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 25/01/2023 |
23-01-30949 | Nadia Azam | 22/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/01/2023 |
23-01-92448 | حنان احمد حمود السخي | 20/01/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/01/2023 |
23-01-06004 | Amina Bucheeri | 10/01/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 31/01/2023 |
23-01-84236 | أيمن مؤمن محمد أبوكركي | 30/01/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 31/01/2023 |
23-02-68117 | عائشة أحمد | 31/01/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 02/02/2023 |
23-02-10617 | Saam ahmed | 31/01/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 05/02/2023 |
23-02-66162 | Saam ahmed | 01/02/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 05/02/2023 |
23-02-21008 | Mahmood Abdulla | 09/01/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/02/2023 |
23-02-08586 | أنيسه احمد حسين | 05/02/2023 | Completed – Contacted the requester | Proffesional | Isa Town Health Center | 30/03/2023 |
23-02-93055 | Mooza Rabeea | 06/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/02/2023 |
23-02-58842 | Fatima Almulla | 05/02/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/02/2023 |
23-02-10231 | Maitham Aloraibi | 05/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/02/2023 |
23-02-92387 | Ali Seed | 07/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/02/2023 |
23-02-05495 | حسين علي محسن | 02/02/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 08/02/2023 |
23-02-42307 | حسن الحايكي | 22/01/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 08/02/2023 |
23-02-62584 | - | 19/01/2023 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/02/2023 |
23-02-48213 | - | 22/01/2023 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 18/07/2023 |
23-02-96935 | - | 08/02/2023 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 17/08/2023 |
23-02-13381 | خديجة مكي جواد | 26/01/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 09/02/2023 |
23-02-78127 | Samera Darwish | 12/01/2023 | Irrelevant Request | Administrative | Bilad Al-Qadeem Health Center | 09/02/2023 |
23-02-02924 | حسن احمد | 07/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 12/02/2023 |
23-02-59335 | مريم الحمادي | 07/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 12/02/2023 |
23-02-92725 | مريم الحمادي | 07/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 12/02/2023 |
23-02-44009 | لطيفة | 07/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 12/02/2023 |
23-02-68753 | ناصر الحمادي | 09/02/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 12/02/2023 |
23-02-46241 | Amina Alzayani | 29/01/2023 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/02/2023 |
23-02-30956 | بدرية محمد علي | 31/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/02/2023 |
23-02-02391 | Zainab Taleb | 09/02/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/02/2023 |
23-02-49716 | ALAA | 02/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 12/02/2023 |
23-02-15044 | جاسم احمد | 25/01/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/02/2023 |
23-02-91202 | Ahmed Ebrahim | 12/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 13/02/2023 |
23-02-04658 | حفصة امين | 13/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/02/2023 |
23-02-07986 | سيد فيصل شرف علوي | 14/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 15/02/2023 |
23-02-79450 | Rashed Hamada | 13/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/03/2023 |
23-02-54994 | جابر | 07/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 14/02/2023 |
23-02-78737 | Rashed Hamada | 13/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 14/02/2023 |
23-02-73846 | Noor Adel | 13/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/02/2023 |
23-02-06869 | زينب ال احمد | 13/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 15/02/2023 |
23-02-00166 | زينب ال احمد | 13/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 14/02/2023 |
23-02-31450 | عبدالرحمن عبدالله | 07/02/2023 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 14/02/2023 |
23-02-88707 | ايمان اسماعيل | 14/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 14/02/2023 |
23-02-84511 | زينب الشبخ | 14/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 10/05/2023 |
23-02-07729 | Zuhoor Hasan | 13/02/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/02/2023 |
23-02-37776 | محمد القلاف | 13/02/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/02/2023 |
23-02-56835 | Abbas AlSabbaa | 14/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/03/2023 |
23-02-71928 | زينب ال احمد | 14/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/02/2023 |
23-02-58516 | ADEL HAMADA | 16/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/02/2023 |
23-02-84223 | Abdullaziz Alsabbagh | 19/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/03/2023 |
23-02-45200 | Gowher Niyaz | 14/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/03/2023 |
23-02-03037 | عيسى علي هزاع | 16/02/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 19/02/2023 |
23-02-25096 | aziz janahi | 09/02/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 19/02/2023 |
23-02-42118 | علي قمبر | 19/02/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 20/02/2023 |
23-02-46037 | محمد | 22/01/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/02/2023 |
23-02-05243 | SAKINA Taraif | 13/02/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2023 |
23-02-11598 | - | 31/01/2023 | Irrelevant Request | Administrative | Jidhafs Health Center | 20/02/2023 |
23-02-04861 | الأميرة سعد | 14/02/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2023 |
23-02-42624 | عبير احمد مكي | 19/01/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/02/2023 |
23-02-79022 | - | 30/01/2023 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 20/02/2023 |
23-02-36471 | هالة محمد حمد | 14/02/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/02/2023 |
23-02-89533 | محمد منصور عبدعلي | 08/01/2023 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 20/02/2023 |
23-02-95456 | Mona Ahmed ali Meftah | 20/02/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/02/2023 |
23-02-04421 | Husain Alsayegh | 20/02/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/02/2023 |
23-02-79426 | Mooza Almass | 21/02/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 23/02/2023 |
23-02-83886 | Zainab Buallay | 09/02/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 23/02/2023 |
23-02-99574 | Ghadeer Jassim | 15/01/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-02-44258 | غانم الدوسري | 18/01/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 23/02/2023 |
23-02-64459 | Hassan Mayoof | 13/02/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 23/02/2023 |
23-02-91890 | Ali Aljaresh | 11/01/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 23/02/2023 |
23-02-88916 | Hessa Ali | 16/02/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 23/02/2023 |
23-02-99531 | ابراهيم عبدالرسول خميس | 21/02/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 23/02/2023 |
23-02-68154 | Sayed Abdulla Alawi | 13/02/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/02/2023 |
23-02-83584 | Hussain Altareef | 13/02/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/02/2023 |
23-02-08928 | unknown | 23/02/2023 | Completed – Contacted the requester | Proffesional | Zallaq Health Center | 27/02/2023 |
23-02-57115 | Younis Ali | 20/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/02/2023 |
23-02-61613 | Zainab Alyahya | 27/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/02/2023 |
23-02-07406 | حسين سرحان | 28/02/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 28/02/2023 |
23-02-33633 | Sara Hasan | 06/02/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 28/02/2023 |
23-02-73088 | لا يوجد اسم | 18/01/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 28/02/2023 |
23-02-22306 | لا يوجد اسم | 01/02/2023 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 28/02/2023 |
23-02-79572 | اسماعيل التميمي | 02/01/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 28/02/2023 |
23-02-37645 | عمر الحمادي | 09/02/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 28/02/2023 |
23-02-68410 | لولوه مبارك | 02/02/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 28/02/2023 |
23-03-97375 | Mai Alghareeb | 27/02/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/03/2023 |
23-03-45870 | Hussain | 27/02/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 01/03/2023 |
23-03-88531 | zahera Ali | 28/02/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 01/03/2023 |
23-03-27478 | أسماء الذوادي | 27/02/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 01/03/2023 |
23-03-19761 | Sayed Mohamed Alhelaibi | 28/02/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/03/2023 |
23-03-45348 | زهراء السيد هادي البحراني | 01/03/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/03/2023 |
23-03-35789 | محمد الدرازي | 27/02/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 02/03/2023 |
23-03-67822 | WADEEAH | 01/03/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/03/2023 |
23-03-21303 | zahraa alfardan | 22/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 02/03/2023 |
23-03-21194 | mustafa fareed | 26/02/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/03/2023 |
23-03-47124 | mustafa fareed | 26/02/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/03/2023 |
23-03-04287 | سجود عقيل أحمد | 28/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/03/2023 |
23-03-05773 | نبيل حويحي | 28/02/2023 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 05/03/2023 |
23-03-14607 | abdulraoof naji ahed al haidari | 13/02/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 05/03/2023 |
23-03-94058 | أمل بركات | 14/02/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 05/03/2023 |
23-03-90322 | لا يوجد | 28/02/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 05/03/2023 |
23-03-03468 | hassan aldurazi | 19/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/03/2023 |
23-03-47885 | malak hassan | 21/02/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/03/2023 |
23-03-87356 | نجاة السعد | 01/03/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/03/2023 |
23-03-79408 | Fatema Husain | 06/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/03/2023 |
23-03-30459 | Eman Alabbasi | 06/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/03/2023 |
23-03-13921 | عائشة محمود | 06/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/03/2023 |
23-03-68920 | Adnan Albaloshi | 07/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 08/03/2023 |
23-03-98590 | حمد ابراهيم محمد | 05/03/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 07/03/2023 |
23-03-49112 | خالد الرزي | 07/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/03/2023 |
23-03-92152 | حسين المالكي | 08/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/03/2023 |
23-03-73025 | محمد سلطان | 21/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/03/2023 |
23-03-55711 | عمر | 01/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 10/05/2023 |
23-03-25856 | امل عبرالله | 05/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/03/2023 |
23-03-06126 | اياد الكوهجي | 27/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 08/03/2023 |
23-03-23872 | زهرة | 06/03/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 08/03/2023 |
23-03-27423 | سارة | 06/03/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 08/03/2023 |
23-03-33615 | Mohamed Almahroos | 07/03/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 09/03/2023 |
23-03-74539 | Bader Hashim | 07/03/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 09/03/2023 |
23-03-99575 | احمد محمد حمود | 08/03/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/03/2023 |
23-03-47679 | حبيب مكي | 11/03/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 12/03/2023 |
23-03-61071 | عقيل عبدالامير | 01/03/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 12/03/2023 |
23-03-11259 | حسين شمطوط | 08/03/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 12/03/2023 |
23-03-73087 | ايمان الانصاري | 08/03/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 12/03/2023 |
23-03-37185 | هيا محمد | 12/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 12/03/2023 |
23-03-57852 | Hamad Fardan | 12/03/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 15/03/2023 |
23-03-27636 | Y | 09/03/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/03/2023 |
23-03-05090 | Albaraa Haidari | 12/03/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/03/2023 |
23-03-11425 | Mahmood A.Gani | 12/03/2023 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 09/05/2023 |
23-03-66840 | شاكر علي حسن | 13/03/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/03/2023 |
23-03-82855 | سعاد طرادة | 09/03/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/03/2023 |
23-03-02022 | Zainab Sharaf | 12/03/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/03/2023 |
23-03-32168 | Shaikha Isa | 13/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/03/2023 |
23-03-52768 | Hawra Dhaif | 12/03/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/03/2023 |
23-03-26388 | عبير علي | 13/03/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 15/03/2023 |
23-03-89125 | Elham Musaaed | 15/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/03/2023 |
23-03-52737 | Dalal Aljowder | 15/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/03/2023 |
23-03-65051 | Essa Aljazzaf | 15/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/03/2023 |
23-03-94722 | ANAS | 15/03/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 15/03/2023 |
23-03-46846 | Batool Altoblany | 02/03/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/03/2023 |
23-03-02219 | حسن عزيز | 02/03/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/03/2023 |
23-03-55221 | Yasser Mayoof | 14/03/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/03/2023 |
23-03-40363 | فريده ابو القاسم | 14/02/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 15/03/2023 |
23-03-50947 | فاطمه عبدعلي | 05/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-68524 | Mohamed Ghayeb | 06/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-34520 | Ali | 02/03/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 16/03/2023 |
23-03-07296 | Zainab AlShehab | 08/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-59263 | Huda Jawad | 09/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-56694 | Sayed Ahmed Alwedaie | 12/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-67473 | هشام الاسكافي | 12/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-00752 | Mohamed Yusuf | 18/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-24250 | فاطمة حميدان | 30/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-18378 | Mohammed Abdulla | 06/02/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-16953 | Maryam Alwedaie | 07/02/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-34717 | Mohamed Al koheji | 08/02/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-02073 | زهراء اوال | 11/02/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-13622 | Hawra Ali | 19/02/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-80220 | Nawal Alnasr | 21/02/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-87115 | Saeed Khalaf | 22/02/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/03/2023 |
23-03-57771 | محمد الذوادي | 13/03/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 16/03/2023 |
23-03-10976 | أبو أحمد | 11/03/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/03/2023 |
23-03-09853 | حسين علي | 12/03/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/03/2023 |
23-03-87637 | ميساءصالح | 12/03/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/03/2023 |
23-03-50097 | علي عبداااه الطيار | 15/03/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/03/2023 |
23-03-90589 | محمد سلمان احمد الشويخ | 07/03/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/03/2023 |
23-03-34219 | W/A | 10/03/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/03/2023 |
23-03-38352 | Albaraa Haidari | 13/03/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 19/03/2023 |
23-03-96065 | لا يوجد | 09/03/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/03/2023 |
23-03-38422 | لا يوجد | 06/02/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/03/2023 |
23-03-65269 | حمد محمد خليل جوير | 18/02/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 21/03/2023 |
23-03-38339 | Vinod Chandra Mohan | 26/02/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2023 |
23-03-42819 | ebrahim abdulrasheed | 25/02/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 21/03/2023 |
23-03-20488 | معصومة نجف جعفر مرهون | 08/02/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2023 |
23-03-84512 | هادي السيد جعفر الحلواجي | 12/02/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2023 |
23-03-13739 | هادي السيد جعفر الحلواجي | 12/02/2023 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 21/03/2023 |
23-03-89432 | محمد الذوادي | 09/02/2023 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 21/03/2023 |
23-03-31432 | سارة يوسف | 19/03/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 21/03/2023 |
23-03-89375 | نرجس محمد | 27/02/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2023 |
23-03-99718 | khamis ahmed khamis hasan khamis | 19/03/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 05/04/2023 |
23-03-68656 | Ali Ahmed Mirza | 14/02/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2023 |
23-03-00900 | لا يوجد | 05/03/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2023 |
23-03-01126 | لا يوجد | 17/02/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2023 |
23-03-39605 | Ali Esbai | 20/03/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2023 |
23-03-62012 | ABDULHAMEED M.Y.HUSAIN | 14/02/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2023 |
23-03-32732 | أحمد | 28/02/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2023 |
23-03-30186 | عبدالهادي عباس حسن | 06/03/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2023 |
23-03-23610 | Isa Faisal | 21/02/2023 | Completed – Contacted the requester | Proffesional | Isa Town Health Center | 30/03/2023 |
23-03-57115 | زهرة محمد | 25/01/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 21/03/2023 |
23-03-16273 | يسري عبدالحميد | 16/01/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 21/03/2023 |
23-03-08918 | Rozan Alqudah | 21/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 22/03/2023 |
23-03-37009 | لا يوجد | 01/03/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2023 |
23-03-53349 | فاطمة سعيد | 02/02/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/03/2023 |
23-03-64096 | أنيسة أحمد حسين | 05/02/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/03/2023 |
23-03-08967 | أشرف حسين فخراوي | 26/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/03/2023 |
23-03-46358 | لا يوجد | 23/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/03/2023 |
23-03-30626 | علي فردان | 22/01/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/03/2023 |
23-03-87981 | - | 05/03/2023 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/03/2023 |
23-03-52182 | k.d.w.b | 06/03/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/03/2023 |
23-03-08967 | - | 07/03/2023 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 18/07/2023 |
23-03-48824 | Fatima Alhadad | 30/01/2023 | Completed – Contacted the requester | Proffesional | Isa Town Health Center | 30/03/2023 |
23-03-39369 | Sarah Khalid | 22/03/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 23/03/2023 |
23-03-42957 | خليل ناجي | 20/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/03/2023 |
23-03-70467 | Enas Hamad Almansoori | 02/02/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/03/2023 |
23-03-30291 | لجين مطر | 09/03/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/03/2023 |
23-03-50295 | سلمان خالد يوسف الفهيد | 16/03/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/03/2023 |
23-03-64336 | نوره النعيمي | 17/03/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/03/2023 |
23-03-77924 | حنان احمد السخي | 16/03/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/03/2023 |
23-03-62362 | Mohamed Mukhalaf | 22/03/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 26/03/2023 |
23-03-71142 | جهاد عبدالله | 04/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/03/2023 |
23-03-94363 | abeer aldossari | 25/03/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 26/03/2023 |
23-03-16067 | اصيل ابراهيم | 28/02/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/03/2023 |
23-03-92376 | Ruqaya Ali | 20/03/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/03/2023 |
23-03-01262 | Mohamed Harban | 22/03/2023 | Completed – Contacted the requester | Proffesional | Isa Town Health Center | 30/03/2023 |
23-03-76751 | Ahlam Alsenan | 21/02/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2023 |
23-03-52766 | فاطمة بهلول | 08/02/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2023 |
23-03-70935 | محمد العرادي | 05/01/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2023 |
23-03-92833 | Dalal Alshomali | 03/01/2023 | Completed – Contacted the requester | Proffesional | Isa Town Health Center | 30/03/2023 |
23-03-22690 | Tariq AlMahal | 29/01/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2023 |
23-03-42780 | Moneera Mohamed | 13/03/2023 | Completed – Contacted the requester | Legal | Isa Town Health Center | 30/03/2023 |
23-03-13852 | EMAN SABT | 23/03/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 27/03/2023 |
23-03-69243 | ايات جعفر العريبي | 21/03/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 28/03/2023 |
23-03-50715 | Amina Alasfoor | 17/01/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 28/03/2023 |
23-03-28115 | كوكب | 19/01/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 29/03/2023 |
23-03-50881 | ahmed jassim | 28/03/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/03/2023 |
23-03-97871 | Eid Mansi | 02/02/2023 | Completed – Contacted the requester | Proffesional | Isa Town Health Center | 30/03/2023 |
23-03-61379 | Abbas AlSabbaa | 14/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/03/2023 |
23-03-86646 | EMANAWAD | 29/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 29/03/2023 |
23-03-03504 | تهاني محسن | 02/01/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/03/2023 |
23-03-15814 | مريم | 02/01/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/03/2023 |
23-03-64295 | جاسم حسين | 05/01/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/03/2023 |
23-03-31906 | محمد ابراهيم | 25/03/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 29/03/2023 |
23-03-31635 | Ahmed Ebrahim | 01/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/03/2023 |
23-03-49498 | زياد النعيمي | 29/01/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 02/04/2023 |
23-03-89971 | جليلة الموسوي | 05/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/03/2023 |
23-03-18891 | منى السيد | 05/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/03/2023 |
23-03-95948 | Zahra Abdullah | 07/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/03/2023 |
23-03-93936 | اسيا علي | 13/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/03/2023 |
23-03-25133 | Shaikha Yaqoobi | 16/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/03/2023 |
23-03-05922 | Husam almohamed | 23/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/03/2023 |
23-03-40577 | Abbas Hasan | 27/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/03/2023 |
23-03-39915 | احمد عياش | 08/03/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/03/2023 |
23-03-83109 | Fatema Ali | 14/03/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/03/2023 |
23-03-62960 | Husain Alsulaiman | 15/03/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/03/2023 |
23-03-69800 | Yousif mohd | 30/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 30/03/2023 |
23-03-70409 | Maryam | 30/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 30/03/2023 |
23-03-74935 | Mohamed Alkhaja | 29/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 30/03/2023 |
23-04-37954 | خلود مسلم | 23/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 02/04/2023 |
23-04-28772 | منال العلوي | 08/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-04-40961 | منال العلوي | 08/03/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 02/04/2023 |
23-04-86635 | ريان سمير | 30/03/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 02/04/2023 |
23-04-86940 | رملة مرهون | 02/01/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 09/04/2023 |
23-04-92876 | مروة عبدالله | 05/01/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 02/04/2023 |
23-04-59727 | حسين الصددي | 06/03/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 02/04/2023 |
23-04-95989 | WAFA MUSTAFA | 16/03/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 18/04/2023 |
23-04-58328 | jamal alkalaf | 02/03/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 03/04/2023 |
23-04-90336 | mohamed alkhaja | 02/03/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 03/04/2023 |
23-04-88629 | REEM BUTAIBA | 26/02/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 03/04/2023 |
23-04-46540 | AHMED AL JIBRIL | 05/01/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 03/04/2023 |
23-04-97110 | EMAN MOHAMED | 24/12/2022 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 03/04/2023 |
23-04-78315 | MAITHAM Shkuralla | 29/03/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 04/04/2023 |
23-04-41156 | Aysar Althnayyan | 03/04/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 04/04/2023 |
23-04-77361 | سلوى يوسف | 04/04/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 04/04/2023 |
23-04-80482 | موسى جعفر | 03/04/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/04/2023 |
23-04-78067 | منى حسن عيسى | 07/03/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 05/04/2023 |
23-04-69733 | محمد يعقوب يوسف مرزوق | 27/03/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 05/04/2023 |
23-04-10819 | jaffar | 30/03/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 05/04/2023 |
23-04-15117 | مريم محمد عيسى | 13/03/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 05/04/2023 |
23-04-05480 | هشام | 02/03/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 17/08/2023 |
23-04-35698 | ابراهيم محمد رضا | 09/03/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 17/08/2023 |
23-04-08957 | لا يوجد | 26/03/2023 | Completed – Did not contact the requester | Administrative | Bilad Al-Qadeem Health Center | 05/04/2023 |
23-04-55266 | علي عباس | 19/02/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 05/04/2023 |
23-04-19724 | بدر جمعة علي العويناتي | 20/02/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 05/04/2023 |
23-04-56446 | حبيب الكشي | 09/03/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 05/04/2023 |
23-04-46080 | زينب كاظم | 23/03/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 05/04/2023 |
23-04-09821 | عائشة الغتم | 06/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/04/2023 |
23-04-72219 | هدى مخلوق | 06/03/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 09/04/2023 |
23-04-47578 | علي محمد احمد | 07/02/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 09/04/2023 |
23-04-36276 | خيرية حسين | 09/02/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 09/04/2023 |
23-04-39737 | Noora Altunaib | 14/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 09/04/2023 |
23-04-45498 | Mariam Fadel | 12/02/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 09/04/2023 |
23-04-77254 | Abdul Latif Jassim Abdulla | 29/01/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 09/04/2023 |
23-04-52115 | Saira Asif | 01/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 10/04/2023 |
23-04-57998 | Zahra Abdullah | 15/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 10/04/2023 |
23-04-31784 | ياسمين الخاجة | 21/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 10/04/2023 |
23-04-23901 | عايشة حمد | 11/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-04-40499 | Mohamed Alhameedi | 11/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-04-67660 | Adnan Abdullrahman | 11/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-04-78175 | Ameena | 11/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-04-15970 | Adel Janahi | 11/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/04/2023 |
23-04-32633 | WADEEA ALALAWI | 11/04/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-04-39297 | Tariq Ahmed | 09/04/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 13/04/2023 |
23-04-09987 | Naima Fakhruddin | 10/04/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 16/04/2023 |
23-04-09416 | Kawthar Alaradi | 11/04/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/04/2023 |
23-04-47168 | Abdulsattar Ebrahim | 16/04/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 16/04/2023 |
23-04-31433 | حنان محمد عبدالله | 18/04/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/04/2023 |
23-04-22284 | عبدالله فيصل | 18/04/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/04/2023 |
23-04-13099 | جاسم هلال | 18/04/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/04/2023 |
23-04-21893 | سلمان حسن | 18/04/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/04/2023 |
23-04-28564 | زكي | 18/04/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/04/2023 |
23-04-54559 | سلمان محمد | 18/04/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/04/2023 |
23-04-86851 | حسين خاتم | 18/04/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/04/2023 |
23-04-97058 | جعفر | 18/04/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/04/2023 |
23-04-85957 | يعقوب يوسف | 18/04/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/04/2023 |
23-04-07297 | Kasisrajan | 18/04/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/04/2023 |
23-04-96370 | حصة عجاج | 16/04/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 19/04/2023 |
23-04-10593 | Jehad Dawood Khalil | 18/04/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 19/04/2023 |
23-04-40174 | AHMED JASSIM | 30/03/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 19/04/2023 |
23-04-92415 | sami mohd naji | 19/04/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 10/05/2023 |
23-04-53525 | جواهر | 20/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 20/04/2023 |
23-04-39856 | ahmed saud yusuf al dosary | 18/04/2023 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 20/04/2023 |
23-04-01053 | Mahmood Ali | 19/04/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/04/2023 |
23-04-11834 | محمد فوزي عزام | 29/08/2022 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-13049 | إبراهيم متولي | 30/01/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-38597 | مريم أحمد عبدالله | 17/02/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-26720 | عبدالنبي صالح | 06/02/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-13253 | جمال عتيق | 23/03/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-06787 | Naila Muhammad | 02/01/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-40288 | مهدي عباس | 04/01/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-75593 | محمد الأنصاري | 05/03/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-12931 | سناء فحري | 03/04/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-10460 | فاطمة عاهد | 11/01/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-93039 | علي البناء | 12/03/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-45203 | عبدالباسط هلال | 27/02/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-10440 | عبدالناصر التميمي | 11/03/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-41494 | صفية بحر | 10/04/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-90538 | يوسف الملا | 23/02/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-26529 | سعاد العلي | 02/01/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-23620 | زهرة شاكري | 15/03/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-91055 | أمل العلوي | 15/02/2023 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 26/04/2023 |
23-04-22876 | Jasim Sami | 11/04/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 30/04/2023 |
23-04-68333 | بسمة السيد أحمد | 17/04/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 30/04/2023 |
23-05-81234 | Ghadeer Abulnabi | 30/04/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 02/05/2023 |
23-05-52417 | Ali Mohamed | 02/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 03/05/2023 |
23-05-21042 | Huda Nawar | 02/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/05/2023 |
23-05-54959 | saba alhusaini | 30/04/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/05/2023 |
23-05-91398 | Fatema Mubarak | 02/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/05/2023 |
23-05-59105 | Hamad AlHassouni | 02/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/05/2023 |
23-05-29959 | فاطمة عباس | 03/05/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 04/05/2023 |
23-05-53169 | فاطمة عباس | 03/05/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 04/05/2023 |
23-05-94870 | فاطمة عباس | 03/05/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 04/05/2023 |
23-05-21778 | كوثر سلطان | 26/04/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/05/2023 |
23-05-42597 | JAMAL SALMAN | 02/05/2023 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/05/2023 |
23-05-95270 | Ali Mohamed | 03/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/05/2023 |
23-05-50215 | Salman Murad | 30/04/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/05/2023 |
23-05-22471 | Husaain | 30/04/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/05/2023 |
23-05-89524 | Ebrahim Ahmed | 07/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/05/2023 |
23-05-93628 | خديجة أحمد | 04/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 08/05/2023 |
23-05-16752 | Sayed Ahmed Alalawi | 07/05/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 08/05/2023 |
23-05-80937 | نوره سلمان الخياط | 04/05/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 08/05/2023 |
23-05-92809 | Khalid AlMoosa | 08/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-23489 | محمد الحسين | 09/05/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 09/05/2023 |
23-05-95105 | زينب ابو سهيل | 09/05/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 09/05/2023 |
23-05-86442 | umair akram | 27/04/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 10/05/2023 |
23-05-89332 | لا يوجد | 30/04/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/05/2023 |
23-05-87675 | سيد محمد | 28/03/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/05/2023 |
23-05-71453 | فاروق علي محمد | 30/04/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/05/2023 |
23-05-87944 | معين الغربي | 09/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-63584 | Omar Alkhedri | 09/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 09/05/2023 |
23-05-09237 | no name | 09/03/2023 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 09/05/2023 |
23-05-34918 | no name | 29/03/2023 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 09/05/2023 |
23-05-38615 | no name | 29/03/2023 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 09/05/2023 |
23-05-73039 | Ahmed AlQashar | 23/02/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 10/05/2023 |
23-05-15459 | Abdulla Ehdayah | 22/03/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 10/05/2023 |
23-05-22579 | لينا محمد | 08/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/05/2023 |
23-05-61219 | فاطمة | 09/05/2023 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 10/05/2023 |
23-05-10854 | Khalifa Almehaiza | 30/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-58855 | Ahmed Alabbasi | 30/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-19127 | خليفة يحيى المهيزع | 02/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-92568 | محمد الماجد | 26/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-32592 | مروة الفاضل | 08/05/2023 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-35565 | فضه محمد صالح العلي | 02/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-53857 | بدر البوعينين | 02/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-47531 | علي الدوسري | 25/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-33784 | فاطمة جاسم | 30/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-91019 | احمد رمضان | 03/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-92752 | عبدالله احمد | 13/04/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-94826 | Hussain Saif | 11/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-47619 | Mohmmed ALdhaen | 11/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/05/2023 |
23-05-19961 | JAMAL SALMAN | 07/05/2023 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/05/2023 |
23-05-24153 | Ahmed Hussain | 07/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/05/2023 |
23-05-67761 | مشاعل الدوسري | 08/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/05/2023 |
23-05-19235 | Amira Ateya | 09/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/05/2023 |
23-05-79124 | Amira Ateya | 09/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/05/2023 |
23-05-97032 | شيخه مهنا | 11/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 14/05/2023 |
23-05-48784 | لا يوجد | 11/05/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 14/05/2023 |
23-05-53255 | مروة الحداد | 15/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/05/2023 |
23-05-01946 | ahmed rabie ghonaim | 11/05/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 16/05/2023 |
23-05-89812 | Nusrat Azmi | 16/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/05/2023 |
23-05-38360 | بيان عماد حمدان | 07/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/05/2023 |
23-05-59957 | لا يوجد | 08/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/05/2023 |
23-05-19155 | يوسف الملا | 16/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/05/2023 |
23-05-57686 | Mohammad Anwar | 13/05/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 16/05/2023 |
23-05-28638 | MOHAMED Alzayed | 11/04/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 16/05/2023 |
23-05-68273 | MOHAMED Alzayed | 13/04/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 16/05/2023 |
23-05-33354 | Adnan Rajab | 18/04/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 22/08/2023 |
23-05-64322 | ضحى علي عبدالله | 09/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/05/2023 |
23-05-02568 | Ahmed Hasan | 17/05/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 17/05/2023 |
23-05-44071 | عبدالله الحدي | 16/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/05/2023 |
23-05-64165 | Shaheen Aljuned | 15/05/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 17/05/2023 |
23-05-86415 | لا يوجد | 26/04/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/05/2023 |
23-05-77573 | لا يوجد | 27/04/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/05/2023 |
23-05-42679 | Ali Nasser | 15/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2023 |
23-05-06353 | ahmed buabood | 16/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2023 |
23-05-24135 | باقر محمود | 21/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 22/05/2023 |
23-05-27748 | زاهري عبدالله محمد | 11/05/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/05/2023 |
23-05-14757 | noorul ameen | 03/05/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 22/05/2023 |
23-05-46197 | حسن القلاف | 22/05/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 22/05/2023 |
23-05-48735 | ليلى خليل | 07/05/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/05/2023 |
23-05-34053 | نوره فيصل | 21/05/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/05/2023 |
23-05-10865 | ابراهيم احمد | 08/05/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/05/2023 |
23-05-66791 | حميده ناجي العماري | 04/04/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/05/2023 |
23-05-36659 | Said Farag | 23/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/05/2023 |
23-05-39461 | Ahmed Hasan Alnassim | 16/04/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 24/05/2023 |
23-05-96676 | هاني الغواص | 10/05/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 24/05/2023 |
23-05-27548 | محمد عيد القحطاني | 23/05/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/05/2023 |
23-05-61662 | صادق علي محمد | 23/05/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/05/2023 |
23-05-48407 | الدكتور ناصر | 20/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 29/05/2023 |
23-05-26021 | علي حسن داوود | 21/05/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/05/2023 |
23-05-31314 | Nabil Abdulaal | 24/05/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 25/05/2023 |
23-05-50334 | محمد جاسم | 02/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/05/2023 |
23-05-74693 | علي حسين المعماري | 03/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/05/2023 |
23-05-37983 | haroon | 03/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/05/2023 |
23-05-79401 | ABEER ALI | 24/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 28/05/2023 |
23-05-51199 | حبيب ضيف | 09/04/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/05/2023 |
23-05-95128 | رملة مرهون | 13/02/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/05/2023 |
23-05-54413 | Murtadha THAMER | 28/12/2022 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/05/2023 |
23-05-46665 | Zainab Mohamed | 24/05/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/05/2023 |
23-05-65317 | Hend Musaiqer | 10/04/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/05/2023 |
23-05-80858 | Khaled Altamimi | 06/05/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/05/2023 |
23-05-06478 | وليد جمعة الرميحي | 22/05/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 30/05/2023 |
23-05-45452 | شيخة السعد | 08/05/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/05/2023 |
23-05-15104 | لا يوجد | 14/05/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/05/2023 |
23-05-50583 | مي عبدالعزيز المضاحكي | 16/05/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/05/2023 |
23-05-19144 | Salah Fyzaia | 09/05/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 30/05/2023 |
23-05-18410 | عبداللطيف ساتر | 28/05/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 30/05/2023 |
23-05-74315 | هاشم الكوهجي | 31/05/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 31/05/2023 |
23-05-78358 | USAMA | 24/05/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 31/05/2023 |
23-05-58795 | أحمد ربيع | 23/05/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 31/05/2023 |
23-05-13974 | Faisal Ali | 30/05/2023 | Completed – Contacted the requester | Proffesional | Hamad Town Health Center | 31/05/2023 |
23-05-18651 | Ghada Alhayki | 22/05/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 31/05/2023 |
23-05-06310 | Yusuf Qaedi | 29/05/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 31/05/2023 |
23-05-22117 | دعاء الجرمل | 04/05/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 31/05/2023 |
23-06-46632 | شوقي أمين الشميري | 30/05/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 01/06/2023 |
23-06-28883 | ali hasan | 31/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 01/06/2023 |
23-06-34526 | Eman Saker | 31/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/06/2023 |
23-06-21893 | ايات صادق | 01/06/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/06/2023 |
23-06-27630 | فواز النقيب | 04/06/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 05/06/2023 |
23-06-11205 | Roaa | 04/06/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-06-83271 | Osama Darweesh | 04/06/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 05/06/2023 |
23-06-77325 | نورة الانصاري | 06/06/2023 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 07/06/2023 |
23-06-46012 | امل الحايكي | 04/06/2023 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 07/06/2023 |
23-06-61814 | ى | 04/06/2023 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 07/06/2023 |
23-06-38934 | غيداء عبدالله | 07/06/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/06/2023 |
23-06-09650 | رجوى السويدي | 07/06/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/06/2023 |
23-06-40927 | Mohammed Altamimi | 06/06/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/06/2023 |
23-06-36607 | Komail Alsaffaf | 06/06/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/06/2023 |
23-06-21861 | لا يوجد | 26/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/06/2023 |
23-06-53285 | Saad Alhasan | 07/06/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/06/2023 |
23-06-78901 | Yusuf Hajjaj | 08/06/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 08/06/2023 |
23-06-24248 | منار حسن | 08/05/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 11/06/2023 |
23-06-05299 | Ghada Alhayki | 11/04/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 11/06/2023 |
23-06-92409 | موسى عبد العزيز جناحي | 29/05/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 11/06/2023 |
23-06-95008 | زهرة عاشور | 06/06/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 11/06/2023 |
23-06-11128 | iham Razouk | 04/06/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 11/06/2023 |
23-06-65385 | Fatima Kadhem | 11/06/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 11/06/2023 |
23-06-41752 | مها الشنطي | 07/06/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/06/2023 |
23-06-91645 | Saleh Mansoor | 24/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/06/2023 |
23-06-96815 | هاني الغواص | 25/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/06/2023 |
23-06-32042 | حسين مخلوق | 29/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/06/2023 |
23-06-18594 | عصام يوسف | 01/06/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/06/2023 |
23-06-70655 | Yusuf Salah | 31/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/06/2023 |
23-06-17740 | Fatima hasan Neameh | 04/06/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/06/2023 |
23-06-83592 | Eman alqallaf | 07/06/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/06/2023 |
23-06-36007 | رجوى السويدي | 11/06/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/06/2023 |
23-06-49834 | حورية محمد | 11/06/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 11/06/2023 |
23-06-21609 | Basma Ahmed | 11/06/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/06/2023 |
23-06-49530 | Mohamed Hassan Al Mutawa | 11/06/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 12/06/2023 |
23-06-15937 | فاطمة حسن | 19/04/2023 | Completed – Contacted the requester | Proffesional | Isa Town Health Center | 12/06/2023 |
23-06-49153 | أميرة رجب | 07/05/2023 | Completed – Contacted the requester | Proffesional | Isa Town Health Center | 12/06/2023 |
23-06-74011 | Jaffer Marhoon | 11/06/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 12/06/2023 |
23-06-24062 | Mohammed Thani | 06/06/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/06/2023 |
23-06-89538 | Mona Mulla | 05/06/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/06/2023 |
23-06-53089 | Jassim Hussain | 05/06/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/06/2023 |
23-06-37085 | Zainab Alramadan | 05/06/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/06/2023 |
23-06-29111 | فاطمه | 29/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/06/2023 |
23-06-29219 | Khalil Albinkhalil | 11/06/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 12/09/2023 |
23-06-03863 | Omar Alenzi | 12/06/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/07/2023 |
23-06-15763 | Jaber Ahmed | 13/06/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/06/2023 |
23-06-83764 | Fatima Lachgar | 13/06/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 13/06/2023 |
23-06-43318 | AHMED ALBENJASIM | 12/06/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 13/06/2023 |
23-06-19498 | صلاح | 28/05/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/06/2023 |
23-06-16002 | علي الدوسري | 14/06/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 14/06/2023 |
23-06-87270 | Mohammed Buti | 12/06/2023 | Completed – Contacted the requester | Proffesional | Isa Town Health Center | 15/06/2023 |
23-06-65404 | Abdulrahman Almutawaa | 12/06/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 15/06/2023 |
23-06-92126 | محمد أحمد عبد اللطيف | 05/06/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 15/06/2023 |
23-06-30810 | د.عماد محمد حشاد | 15/06/2023 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 01/02/2024 |
23-06-57867 | يوسف عباس | 08/05/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 15/06/2023 |
23-06-91932 | جعفر الشيخ | 28/05/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 15/06/2023 |
23-06-97455 | محمد العبدالكريم | 13/06/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 15/06/2023 |
23-06-55623 | nora martinez | 15/06/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 15/06/2023 |
23-06-94758 | Redha Haji | 30/03/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 15/06/2023 |
23-06-38307 | Putu Fanny | 27/02/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 15/06/2023 |
23-06-32730 | احمد الحمادي | 16/06/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 18/06/2023 |
23-06-58473 | Redha Abdulla | 18/06/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 18/06/2023 |
23-06-32995 | عاشور محمود عبدالمعطي هلال | 11/06/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 19/06/2023 |
23-06-56593 | Omar Alshaikh | 13/06/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 22/06/2023 |
23-06-35920 | نبيل بودلامة | 20/06/2023 | Completed – Did not contact the requester | Administrative | Muharraq Health Center | 26/06/2023 |
23-06-22333 | طارق عبدالله | 16/06/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/07/2023 |
23-06-71120 | مشعل سند الدوسري | 16/06/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/07/2023 |
23-06-55975 | MAI AL MOATAZ | 22/06/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 25/06/2023 |
23-06-67040 | Mohamed Ahmed | 25/06/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/06/2023 |
23-06-31431 | Mohammed Ramadhan | 26/06/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 26/06/2023 |
23-06-09498 | محمد حسن المطوع | 01/06/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 26/06/2023 |
23-06-55877 | Mohamed Mohamed | 13/06/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/06/2023 |
23-06-49034 | Ahmed AbdulRahim | 13/06/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/06/2023 |
23-06-17513 | محمد معاذ | 20/06/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/06/2023 |
23-06-35584 | Nasima Ilyas | 20/06/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/06/2023 |
23-06-51374 | Khalifa Al Mulla | 25/06/2023 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/06/2023 |
23-07-25797 | Khadija Almutawa | 26/06/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 03/07/2023 |
23-07-32842 | لينا محمد | 08/05/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/07/2023 |
23-07-35057 | Sulaiman Ebrahim | 31/05/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 06/07/2023 |
23-07-87424 | HANA SALEH | 04/07/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 06/07/2023 |
23-07-35171 | Fadheela Abdullah | 04/07/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/07/2023 |
23-07-69470 | مروة القوتي | 13/06/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/07/2023 |
23-07-90522 | عيسى عبدالله | 11/06/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/07/2023 |
23-07-22477 | محمد الخياط | 22/06/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/07/2023 |
23-07-50196 | SIGRID KLUWE | 12/06/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 06/07/2023 |
23-07-79274 | ابتسام المرباطي | 04/06/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/07/2023 |
23-07-47717 | ابتسام المرباطي | 04/06/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/07/2023 |
23-07-19446 | Mohamed ALKHAYAT | 03/07/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 06/07/2023 |
23-07-47787 | yaqoob yousif | 06/07/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 06/07/2023 |
23-07-68080 | عبدالله الشيخ | 05/07/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 12/07/2023 |
23-07-50274 | maryam | 24/06/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 09/07/2023 |
23-07-89277 | hussain | 03/07/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 09/07/2023 |
23-07-76659 | محمد صالح | 09/07/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 11/07/2023 |
23-07-71042 | Yathreb Alkharsi | 13/06/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 10/07/2023 |
23-07-83099 | Fadhel Alhaji | 05/07/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 10/07/2023 |
23-07-41446 | Sagheer Jalal | 10/07/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 10/07/2023 |
23-07-54359 | محمد الزعبي | 10/07/2023 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 07/09/2023 |
23-07-61259 | MOHAMMED AHMED | 06/06/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 11/07/2023 |
23-07-02236 | علي علوان مطر | 30/06/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 11/07/2023 |
23-07-98310 | منير علوي احمد | 25/05/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 12/07/2023 |
23-07-90909 | Yusuf Ahmed | 05/07/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 14/07/2023 |
23-07-84394 | Wafa Abdulaaal | 10/07/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 14/07/2023 |
23-07-31247 | Ali Hammad | 11/07/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 14/07/2023 |
23-07-92838 | حسين الحايكي | 13/07/2023 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 16/07/2023 |
23-07-70371 | عبدالحميد احمد | 16/07/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/07/2023 |
23-07-26085 | Sagheer Jalal | 11/07/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 17/07/2023 |
23-07-07336 | majeda mossa | 06/07/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 17/07/2023 |
23-07-40682 | abdulla abdulaziz | 21/06/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 17/07/2023 |
23-07-22464 | NILL | 16/07/2023 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 17/07/2023 |
23-07-08300 | MUHAMMED ALI | 25/05/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 17/07/2023 |
23-07-60333 | RIMSHA | 25/05/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 17/07/2023 |
23-07-99325 | ANJARA GOPINATH | 03/04/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 17/07/2023 |
23-07-40072 | AHMED ALROMAIHI | 13/07/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 17/07/2023 |
23-07-24053 | سالم هلال سالم | 05/07/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 18/07/2023 |
23-07-87212 | لم يذكر | 05/07/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/07/2023 |
23-07-99974 | اليازي محمد رمضان | 13/07/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/07/2023 |
23-07-33160 | أنيسة الكندي | 20/07/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 20/07/2023 |
23-07-50096 | محمد محمد السيد | 20/07/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 20/07/2023 |
23-07-39429 | mohammed almehza | 16/07/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/07/2023 |
23-07-22054 | امل فارس | 11/07/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/07/2023 |
23-07-89957 | Habib Arab | 23/07/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 23/07/2023 |
23-07-05293 | Mohammed Eid | 23/07/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/07/2023 |
23-07-72372 | zahraa alfardan | 23/07/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/07/2023 |
23-07-90187 | Fatima Abdulqader | 24/07/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/08/2023 |
23-07-44342 | Hussain Alsadeh | 24/07/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/07/2023 |
23-07-39458 | Hasan AlNawakhdha | 20/07/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 25/07/2023 |
23-08-27412 | محمد صالح | 01/08/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 01/08/2023 |
23-08-69583 | غبدالكريم يوسف أحمد | 28/07/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 02/08/2023 |
23-08-99376 | زينب حاجي | 17/07/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 02/08/2023 |
23-08-81112 | سيد نادر قاهري | 29/07/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 02/08/2023 |
23-08-71024 | نورة غريب العجمي | 24/07/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/08/2023 |
23-08-90895 | حوراء علي | 31/07/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 09/08/2023 |
23-08-81906 | علي الشيخ | 29/07/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 09/08/2023 |
23-08-74242 | سيد نادر قاهري | 29/07/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 02/08/2023 |
23-08-08801 | Eman Radhi | 24/07/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/08/2023 |
23-08-55875 | حسن علي احمد | 29/07/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/08/2023 |
23-08-32090 | SAYED REDHA ADNAN | 24/07/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/08/2023 |
23-08-12784 | مريم شعبان | 25/07/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/08/2023 |
23-08-82630 | Shaikha Abdulkarim | 26/07/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/08/2023 |
23-08-49423 | Jameela Mohammed | 02/08/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/08/2023 |
23-08-75322 | OSAMA YOUSIF | 20/07/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 03/08/2023 |
23-08-69452 | AZZAL KHALAF | 02/08/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 03/08/2023 |
23-08-88344 | مفتاح جمعة الدوسري | 03/08/2023 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 03/08/2023 |
23-08-50130 | Zainab Ahmed | 06/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/08/2023 |
23-08-90690 | Waleed Khan | 07/08/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 07/08/2023 |
23-08-56923 | Naseema Mohammad | 03/08/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/08/2023 |
23-08-99235 | Husain Matar | 05/08/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/08/2023 |
23-08-22642 | Fatima Hussaini | 07/08/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/08/2023 |
23-08-83491 | محمد حبيب | 02/07/2023 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 08/08/2023 |
23-08-28841 | علي عبد الرحمن محمد | 22/06/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 08/08/2023 |
23-08-52847 | Mohamed Aljarash | 08/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 09/08/2023 |
23-08-98692 | عبدالله ثامر | 08/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 09/08/2023 |
23-08-48592 | Abbas | 09/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 09/08/2023 |
23-08-37038 | سمية ابراهيم المير | 01/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/08/2023 |
23-08-42937 | zahra radi | 29/05/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 10/08/2023 |
23-08-12259 | Micael fouad | 15/06/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 10/08/2023 |
23-08-72525 | henie larano | 06/07/2023 | Completed – Did not contact the requester | Administrative | Al-Hoora Health Center | 10/08/2023 |
23-08-83839 | نضال عون | 07/08/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 10/08/2023 |
23-08-06211 | fahmid sultan | 08/08/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 10/08/2023 |
23-08-44129 | Layal Ahmed | 13/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/08/2023 |
23-08-05283 | Hussain Nasser | 13/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/08/2023 |
23-08-16158 | سيد نادر قاهري | 12/08/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 14/08/2023 |
23-08-55736 | قواناقاز ترباعي | 27/07/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 14/08/2023 |
23-08-16371 | Tariq Muhammad | 10/08/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 14/08/2023 |
23-08-03343 | اياد محمود | 20/07/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-08-53068 | أمل علي المزجي | 17/07/2023 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-08-29731 | MOHAMMED AHMED | 06/08/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 15/08/2023 |
23-08-40750 | ADEL A.AZIZ AL ANSARI | 06/08/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 15/08/2023 |
23-08-90827 | Antony pereira | 02/05/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-08-56998 | عبدالحميد محمد مفيز | 03/07/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-08-21165 | Saeed Hasan | 18/07/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-08-80240 | احمد علي حسن | 18/05/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-08-60413 | MOHAMMED A.AZIZ ALANSARI | 13/08/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 15/08/2023 |
23-08-90128 | ibrahim ahmed | 18/05/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-08-96856 | - | 13/06/2023 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-08-00398 | muhammed irfan | 02/05/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-08-73015 | jelyn erlian | 24/05/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 29/10/2023 |
23-08-31263 | mohammed Akhter | 03/08/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 15/08/2023 |
23-08-26595 | Joseph Koshy John | 07/08/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 15/08/2023 |
23-08-37945 | مريم ال رضي | 13/08/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 15/08/2023 |
23-08-77221 | خيرية مراد | 26/04/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 15/08/2023 |
23-08-96617 | Noor Alfardan | 13/06/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 15/08/2023 |
23-08-24205 | علي جواد | 04/07/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 15/08/2023 |
23-08-01033 | Safa Mairza | 13/06/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 15/08/2023 |
23-08-49667 | Nabeel Alsehli | 07/02/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 17/08/2023 |
23-08-56949 | AYDA ALBARBARI | 06/02/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 17/08/2023 |
23-08-10031 | SALEM SAQER | 13/07/2023 | Completed – Contacted the requester | Proffesional | Madinat Khalifa Health Center | 17/08/2023 |
23-08-07496 | هاني الغواص | 09/02/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 17/08/2023 |
23-08-17320 | MARWA HUSSAIN | 11/08/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 17/08/2023 |
23-08-93450 | BALQEES HAMZA | 04/02/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 17/08/2023 |
23-08-33920 | Biju | 13/08/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 17/08/2023 |
23-08-12322 | ABDULRAHMAN ABDULRAHMAN | 15/01/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 17/08/2023 |
23-08-47997 | د.فاطمه الرقراق | 13/08/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 17/08/2023 |
23-08-43297 | د.فاطمه الرقراق | 13/08/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 17/08/2023 |
23-08-80294 | Mohsen | 01/08/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 17/08/2023 |
23-08-03254 | Lamees Alsamahiji | 03/07/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 17/08/2023 |
23-08-92999 | Fatima Ali | 01/08/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 17/08/2023 |
23-08-41918 | Saleh | 28/05/2023 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 17/08/2023 |
23-08-87851 | يحي سالم التميمي | 17/08/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 17/08/2023 |
23-08-92408 | Habib Ali | 05/07/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 19/08/2023 |
23-08-97532 | Zahra AlZaki | 02/08/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 19/08/2023 |
23-08-18816 | Ali Alalaiwat | 04/06/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 20/08/2023 |
23-08-56238 | Khdhur Khdhur | 15/03/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 20/08/2023 |
23-08-50766 | Hamad Nawab | 20/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/08/2023 |
23-08-69679 | احمد جميل | 20/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/08/2023 |
23-08-33400 | وفاء عبدالعزيز | 20/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/08/2023 |
23-08-15799 | Fatima Baddad | 20/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/08/2023 |
23-08-84220 | Muneera Alghunaim | 20/08/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 20/08/2023 |
23-08-29839 | Ahmed Nussaif | 21/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 21/08/2023 |
23-08-45185 | budoor alhaddad | 06/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/08/2023 |
23-08-97597 | سيد علوي مصطفى جواد أحمد | 14/05/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 21/08/2023 |
23-08-88297 | زينب سيد باقر | 21/08/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 21/08/2023 |
23-08-51923 | علياء حبيب يوسف | 16/08/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 29/10/2023 |
23-08-01592 | شاكر جعفر زيد | 15/08/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 29/10/2023 |
23-08-33807 | كميل نصر يوسف | 03/08/2023 | Completed – Contacted the requester | Proffesional | Budaiya Health Center | 22/08/2023 |
23-08-56802 | محمود سعيد حسن | 18/07/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 22/08/2023 |
23-08-15549 | لا يوجد | 20/08/2023 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 29/10/2023 |
23-08-49474 | لا يوجد | 20/08/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 29/10/2023 |
23-08-95277 | فاطمة عبدالمهدي | 13/07/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 02/01/2024 |
23-08-06337 | zainab sharaf | 23/07/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/08/2023 |
23-08-70077 | zahra mohamed | 23/07/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/08/2023 |
23-08-51519 | hussain abdulrahim | 26/07/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/08/2023 |
23-08-34642 | jalal mohsin | 26/07/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/08/2023 |
23-08-51625 | جعفر حسن الزاير | 22/06/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/08/2023 |
23-08-97894 | زهرة شهاب | 11/06/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/08/2023 |
23-08-55419 | عادل حسن | 09/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/08/2023 |
23-08-38583 | nawraa mohd | 10/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/08/2023 |
23-08-19795 | زهراء عادل عبدعلي | 03/08/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/08/2023 |
23-08-70233 | فوزية بوراسها | 31/05/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/08/2023 |
23-08-13172 | حوراء عبدالنبي حسن الحداد | 06/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/09/2023 |
23-08-44985 | زهرة عبدالعزيز | 09/06/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/08/2023 |
23-08-10676 | عبدالغني | 27/07/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/09/2023 |
23-08-82226 | فاضل زعال | 17/08/2023 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 13/12/2023 |
23-08-53250 | حسين علي عبدالله | 13/08/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/08/2023 |
23-08-37878 | فاطمة عبدالجليل الحداد | 25/07/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/08/2023 |
23-08-75227 | عبدالعزيز احمد | 22/08/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 22/08/2023 |
23-08-68391 | fatema khalil | 17/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/08/2023 |
23-08-94498 | ايه علاء | 11/07/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/08/2023 |
23-08-81048 | Isa Albahdahi | 15/08/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/08/2023 |
23-08-94661 | محمد | 15/08/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/08/2023 |
23-08-62236 | no name | 23/08/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 23/08/2023 |
23-08-88569 | fatema yusuf | 19/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/08/2023 |
23-08-50382 | أم علي | 16/08/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/08/2023 |
23-08-02965 | alaa ghaith | 20/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/08/2023 |
23-08-35756 | ali aljouri | 17/08/2023 | Irrelevant Request | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/08/2023 |
23-08-67809 | وفية عبدالرسول | 16/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/08/2023 |
23-08-41229 | هشام الصائغ | 27/07/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/08/2023 |
23-08-35445 | حنان احمد السخي | 17/06/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 23/08/2023 |
23-08-52061 | حنان احمد السخي | 16/06/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 23/08/2023 |
23-08-08919 | حسن الحايكي | 19/04/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 24/08/2023 |
23-08-08944 | مناهل خالد | 04/06/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 24/08/2023 |
23-08-82545 | حسن علي | 26/07/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 24/08/2023 |
23-08-51201 | بسمه محمد يوسف | 15/08/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/08/2023 |
23-08-57411 | محمد أحمد | 14/08/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 24/08/2023 |
23-08-25493 | حميد عباس | 15/08/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 24/08/2023 |
23-08-53402 | حسن الحايكي | 14/08/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 24/08/2023 |
23-08-26276 | فاضل مهدي | 14/08/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 24/08/2023 |
23-08-25123 | Zainab Sharaf | 27/08/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 27/08/2023 |
23-08-11042 | منال الشويخ | 27/08/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 28/08/2023 |
23-08-28143 | M.S.Lalagi | 12/06/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 28/08/2023 |
23-08-02711 | Mujtaba Kadhem | 28/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 29/08/2023 |
23-08-12463 | Fatema Salman | 23/08/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 29/08/2023 |
23-08-00434 | Yusuf Hamza | 06/08/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 10/01/2024 |
23-08-63828 | Mahmood Hasan | 20/06/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 29/08/2023 |
23-08-66606 | kawthar | 09/07/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 29/08/2023 |
23-08-80112 | مروة الشيخ | 29/08/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 30/08/2023 |
23-08-37232 | أحمود السالم | 29/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 12/09/2023 |
23-08-97839 | سيد نادر قاهري | 25/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 30/08/2023 |
23-08-41921 | عبدالكريم حسن | 25/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/08/2023 |
23-08-81105 | عبدالله عبدالرسول سعيد علاوي | 23/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/09/2023 |
23-08-30000 | سامي العنيسي | 24/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/08/2023 |
23-08-25639 | mohamed al omari | 29/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/08/2023 |
23-08-16512 | fatema aljad | 29/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 31/08/2023 |
23-08-86881 | لا يوجد | 29/08/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 31/08/2023 |
23-08-19111 | سيد إبراهيم المحافظة | 28/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/11/2023 |
23-09-21578 | Ruqaiya Mohamed | 18/01/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-88233 | Alsaaf Alsaaf | 22/01/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-48520 | Abduljalil Al Mahoozi | 25/01/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-95591 | Noor Ghawas | 13/02/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-53056 | فاطمة سلمان علي | 22/02/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-76626 | تقى حميد | 08/03/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-51261 | Yousef Alabdulla | 01/03/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-75963 | Farooq Isa | 01/03/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-35322 | عمر احمد | 29/03/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-95589 | Muntadher Ali | 19/03/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-60892 | عبد الله مطر | 13/03/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-46207 | Farooq Isa | 19/04/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-73823 | Farooq Isa | 10/04/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-72528 | لما يوسف طه | 03/04/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-78271 | Khalid Fakhro | 30/04/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-72038 | Faisal Ebrahim | 13/04/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-37826 | Eman Aldoseri | 24/05/2023 | Completed – Did not contact the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-74619 | محمد جاسم | 16/05/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-33748 | متعب سلمان العنزي | 02/05/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-41623 | هناء العماش | 14/05/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-11677 | Mohammed Alsulaiman | 09/05/2023 | Completed – Did not contact the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-68757 | Badreya Ali | 09/05/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 02/09/2023 |
23-09-06534 | ali alaali | 03/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/09/2023 |
23-09-86995 | أمل علي | 30/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/09/2023 |
23-09-47176 | عبدالكريم حسن | 31/08/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/09/2023 |
23-09-56226 | ABEER ALTHAWADI | 20/08/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 04/09/2023 |
23-09-15721 | كوثرحجير | 28/08/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 04/09/2023 |
23-09-91711 | سارة أحمد | 28/08/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 04/09/2023 |
23-09-95893 | hanan al sayed mohammed saeed | 30/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/09/2023 |
23-09-95210 | Hameeda Sayed | 30/07/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/09/2023 |
23-09-19285 | SAYED REDHA ADNAN | 03/09/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/09/2023 |
23-09-02402 | fatema khalil | 05/09/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/09/2023 |
23-09-63038 | farah mohsin | 06/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 06/09/2023 |
23-09-73517 | Aysha Buali | 04/07/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 06/09/2023 |
23-09-52513 | ام مبارك | 06/09/2023 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 29/10/2023 |
23-09-38629 | Mizan Abdul haleem | 17/08/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 07/09/2023 |
23-09-23971 | لا يوجد | 29/05/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 07/09/2023 |
23-09-27069 | السيد مصطفى بدر محمد | 15/06/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 07/09/2023 |
23-09-80476 | علي أحمد | 06/05/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 07/09/2023 |
23-09-43280 | أم يوسف | 16/02/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 07/09/2023 |
23-09-93453 | نجلاء احمد | 02/02/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 07/09/2023 |
23-09-83005 | Farha Salman | 17/08/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 07/09/2023 |
23-09-88398 | علي أحمد | 10/08/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-09-75370 | احمد سلمان | 22/08/2023 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 07/09/2023 |
23-09-73695 | عواطف عبدالله | 21/08/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 07/09/2023 |
23-09-53546 | Usman Javed | 15/08/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 07/09/2023 |
23-09-02554 | fatema khalil | 06/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/09/2023 |
23-09-33673 | Hussain Shamlooh | 10/08/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 07/09/2023 |
23-09-95653 | Sakina Khatam | 11/07/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 07/09/2023 |
23-09-27764 | مها الصايغ | 04/07/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 07/09/2023 |
23-09-95054 | FAISAL ALI | 05/07/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 07/09/2023 |
23-09-24649 | احمد شويطر | 02/08/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 07/09/2023 |
23-09-25856 | قاسم مفتاح | 10/09/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/09/2023 |
23-09-30477 | بشير ناجي | 07/08/2023 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/09/2023 |
23-09-55936 | مريم شويطر | 11/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 11/09/2023 |
23-09-49362 | fadeela ahmed | 04/08/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 29/10/2023 |
23-09-78998 | زهراء عباس | 06/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 12/09/2023 |
23-09-20006 | محمد أحمد | 07/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 12/09/2023 |
23-09-01757 | khalid Janahi | 10/09/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/09/2023 |
23-09-00781 | Zainab Obaid | 30/08/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/09/2023 |
23-09-08065 | Qassim Ali | 05/07/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/09/2023 |
23-09-68053 | Subah Seyadi | 10/09/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 12/09/2023 |
23-09-62144 | نافذ خليل أبوطير | 24/08/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 12/09/2023 |
23-09-00961 | محمد العبدالله | 10/09/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 12/09/2023 |
23-09-98798 | محمد العبدالله | 10/09/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 12/09/2023 |
23-09-56338 | محمد مكي يوسف | 07/09/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 12/09/2023 |
23-09-60975 | ali nasif | 12/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/09/2023 |
23-09-44309 | Husain Idrees | 12/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/09/2023 |
23-09-73977 | خليل مجرد | 12/09/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 13/09/2023 |
23-09-25281 | Hussain salem | 26/06/2023 | Completed – Contacted the requester | Proffesional | Isa Town Health Center | 13/09/2023 |
23-09-91581 | زهراء إسماعيل | 21/08/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 13/09/2023 |
23-09-64264 | Naser Alsubei | 05/07/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 13/09/2023 |
23-09-75707 | مبارك جابر حمود | 13/09/2023 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 13/09/2023 |
23-09-35566 | Khaled Khalaf | 13/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/09/2023 |
23-09-98117 | Mohamed Fairooz | 13/09/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 13/09/2023 |
23-09-46807 | Hafsa Alhoty | 12/09/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 14/09/2023 |
23-09-85729 | حفصه الهوتي | 13/09/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 14/09/2023 |
23-09-51230 | Aysha Almuradi | 03/09/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 14/09/2023 |
23-09-49174 | ندى محمد أحمد | 29/08/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 14/09/2023 |
23-09-67423 | لايوجد | 10/09/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 14/09/2023 |
23-09-46037 | لايوجد | 10/09/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 14/09/2023 |
23-09-02241 | لايوجد | 10/09/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 14/09/2023 |
23-09-14569 | يحيى محمد سلطان | 29/08/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 14/09/2023 |
23-09-89163 | rabab salman | 13/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/09/2023 |
23-09-94821 | مريم درويش | 13/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/09/2023 |
23-09-81828 | Sumayah Saleh | 14/09/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 14/09/2023 |
23-09-30917 | كاميليا سوسف آل بورشيد | 11/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/09/2023 |
23-09-54039 | عبدالعزيز أحمد | 16/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/09/2023 |
23-09-88678 | Khalifa Alshomali | 17/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/09/2023 |
23-09-98754 | No name | 29/08/2023 | Completed – Did not contact the requester | Administrative | Bilad Al-Qadeem Health Center | 17/09/2023 |
23-09-62202 | Fatima Saad | 18/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 19/09/2023 |
23-09-49923 | Amal Albasti | 01/08/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 18/09/2023 |
23-09-83399 | أحمد الجودر | 10/09/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 18/09/2023 |
23-09-94019 | مريم العريض | 17/09/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 19/09/2023 |
23-09-57403 | محمد جعفر | 19/09/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 19/09/2023 |
23-09-53626 | عبدالرحمن نزال | 13/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 19/09/2023 |
23-09-09280 | Fatema Hasan | 05/08/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-09-36886 | بيان الحلواجي | 19/09/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 19/09/2023 |
23-09-69702 | عبدالرحمن الصالح | 19/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 19/09/2023 |
23-09-24223 | Ghalya Hasan | 17/09/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 20/09/2023 |
23-09-02028 | sayed mohamed kadhem | 20/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/09/2023 |
23-09-70486 | احمد الزياني | 13/09/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 20/09/2023 |
23-09-11588 | ماجد لبا | 18/09/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 21/09/2023 |
23-09-02841 | Asma Mohaned | 20/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 21/09/2023 |
23-09-39261 | Asma Mohaned | 20/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 21/09/2023 |
23-09-04293 | Asma Mohaned | 20/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 21/09/2023 |
23-09-80360 | a.rahman alzayani | 15/08/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/09/2023 |
23-09-32724 | Hussain Radhi | 15/08/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/09/2023 |
23-09-65871 | سارا العليان | 15/08/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/09/2023 |
23-09-70556 | امنة عبيد | 21/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/09/2023 |
23-09-16739 | ija khaled alaathen | 13/09/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 25/09/2023 |
23-09-49617 | EMAN AL DOSERY | 25/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/09/2023 |
23-09-36922 | احمد | 13/09/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 25/09/2023 |
23-09-76688 | لايوجد | 18/08/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 25/09/2023 |
23-09-21112 | Abdulla Alansari | 25/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/09/2023 |
23-09-71509 | عبدالعزيز محمد | 20/09/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/09/2023 |
23-09-30520 | Ahmed Turki | 24/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 26/09/2023 |
23-09-40047 | nil | 19/09/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/09/2023 |
23-09-11599 | ام حسين | 18/09/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/09/2023 |
23-09-65612 | nil | 14/09/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/09/2023 |
23-09-27510 | نادر صالح | 16/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/09/2023 |
23-09-91660 | nil | 20/09/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/09/2023 |
23-09-42698 | Omran bader | 26/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 26/09/2023 |
23-10-97074 | Faisal Majdi | 28/09/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 01/10/2023 |
23-10-13286 | عبدالكريم حسن | 30/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/10/2023 |
23-10-74552 | Husain Matar | 01/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 02/10/2023 |
23-10-15670 | - | 25/09/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/10/2023 |
23-10-24659 | Habib Hasan | 02/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/10/2023 |
23-10-35652 | Zahra Ali | 02/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 02/10/2023 |
23-10-07839 | حنان احمد السخي | 08/08/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 03/10/2023 |
23-10-70154 | hassan juma aldosary | 01/10/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 03/10/2023 |
23-10-19001 | dr kair bacsh m.kan | 23/09/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/10/2023 |
23-10-56285 | Kalef Hamad | 02/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 03/10/2023 |
23-10-71841 | لايوجد | 20/09/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/10/2023 |
23-10-67048 | سيد جواد سلمان ناصر | 02/10/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/10/2023 |
23-10-98495 | Shehryar Shaikh | 01/10/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 03/10/2023 |
23-10-02867 | بوحمد | 25/09/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 03/10/2023 |
23-10-08159 | Ebrahim Abdulwahab | 02/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 03/10/2023 |
23-10-74455 | عبدالله محمد احمد حسن | 01/10/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 03/10/2023 |
23-10-90576 | Farah Aldawood | 04/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 04/10/2023 |
23-10-70529 | اسرار حريري | 04/10/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 04/10/2023 |
23-10-78807 | Mohammed Altamimi | 04/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/10/2023 |
23-10-32193 | يعقوب | 04/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/10/2023 |
23-10-98362 | لولوة مبارك | 02/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/10/2023 |
23-10-48250 | ميمونة شمسان محمد | 01/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/10/2023 |
23-10-22867 | ميمونة شمسان محمد | 01/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/10/2023 |
23-10-58116 | لا يوجد | 04/09/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/10/2023 |
23-10-22362 | كاميليا سوسف آل بورشيد | 01/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/10/2023 |
23-10-89468 | Sajjad Saood | 28/09/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/10/2023 |
23-10-59824 | علي حسن جماع | 02/10/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/10/2023 |
23-10-59909 | FATEMA SAYED ADNAN ALAWI | 18/07/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/10/2023 |
23-10-37695 | Sabah Saleem | 25/07/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-29781 | Abdulla Ahmed AlShaikh | 14/08/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/10/2023 |
23-10-69835 | Mohamed Alothman | 24/07/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 25/10/2023 |
23-10-44255 | mohammed Kharfoosh | 24/07/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-07794 | MARYAM HASAN ABDULLA | 18/07/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/10/2023 |
23-10-45283 | Hani Ahmed | 08/07/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-82968 | Ahmed Alaswad | 04/07/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-50767 | zaynab al asfoor | 05/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 08/10/2023 |
23-10-45666 | شاكر جاسم | 26/08/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/10/2023 |
23-10-90467 | MUHEBALDIN ALISA | 08/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 08/10/2023 |
23-10-62742 | ameera saeed | 30/05/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/10/2023 |
23-10-26863 | Amir Iqbal | 04/07/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-27697 | أمنية الضاعن | 03/07/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-62986 | Fatema Sayed | 05/06/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 25/10/2023 |
23-10-07143 | Zamzam Hasan | 04/06/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 12/10/2023 |
23-10-70518 | Ebtisam Alkooheji | 04/05/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/10/2023 |
23-10-06626 | حسين سرحان | 08/10/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/10/2023 |
23-10-05136 | علي حسن | 18/05/2023 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-38646 | Maryam Ashoor | 16/05/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-72584 | Hussain Mayoof | 14/05/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 12/10/2023 |
23-10-78492 | Hussain Mayoof | 14/05/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-98741 | السيدمعتوق حسن | 09/04/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/10/2023 |
23-10-11164 | فاضل يوسف | 01/10/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/10/2023 |
23-10-23493 | MOHSEN MOHAMED AHMED ALKHABBAZ | 02/08/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/10/2023 |
23-10-68266 | Wadeeah Abdullah | 11/05/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 25/10/2023 |
23-10-45632 | Sayed Alalawi | 09/05/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 25/10/2023 |
23-10-91503 | MOHAMED MERZA KHAMIS SALMAN | 16/08/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/10/2023 |
23-10-09445 | fatima husain | 19/02/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/10/2023 |
23-10-85745 | Jaber ahmed helal Helal | 04/05/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 25/10/2023 |
23-10-69064 | Meshal Al thaalab | 01/05/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-04787 | فاطمة احمد | 17/04/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-07352 | Mahmood Sharif | 16/04/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 12/10/2023 |
23-10-17900 | - | 01/09/2023 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-10-78348 | zainab ahmed | 12/04/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-01354 | Mohammad Ali Javed | 25/03/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-41780 | مريم عبداللطيف محمد | 23/09/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-10-79540 | - | 01/08/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 11/10/2023 |
23-10-15780 | أمل علي المزجي | 12/09/2023 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-10-52686 | HAWRA ABDALI AHMED MOHAMED | 03/10/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/10/2023 |
23-10-37266 | Jaber ahmed helal Helal | 21/03/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-87745 | - | 31/08/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 11/10/2023 |
23-10-19178 | محمد علي حسن المطوع | 01/08/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 11/10/2023 |
23-10-01818 | ALI HASAN ABDULLA ALGHADER | 18/09/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/10/2023 |
23-10-81404 | HANAN MOHAMMED JAFFAR MOHAMMED | 06/07/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/10/2023 |
23-10-51400 | AQEEL YAQOOB YUSUF ALQASSAB | 17/04/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/10/2023 |
23-10-57411 | JAAFAR ALI MOHAMED ALSAFI | 21/03/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/10/2023 |
23-10-54676 | Ebtisam Alkooheji | 03/05/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-10-49065 | ايمان سند | 16/02/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-10-78968 | حسام زروق | 27/04/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-10-60450 | yiting chi | 14/09/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-10-78427 | zahra hussain | 28/09/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-10-88670 | Fahad Bukhammas | 31/05/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-10-14819 | زهرة عباس حسن يوسف | 18/07/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-10-69205 | naazbanu choudhary | 16/05/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2023 |
23-10-92586 | علي حسين العماري | 01/10/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/10/2023 |
23-10-51498 | بدرية سلطان | 18/09/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/10/2023 |
23-10-15428 | Mohamed Bubshait | 17/09/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/10/2023 |
23-10-53208 | Maryam Alhaddad | 19/09/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/10/2023 |
23-10-40083 | Muneera Ebrahiem | 25/09/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/10/2023 |
23-10-55702 | محمد محمد | 26/09/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/10/2023 |
23-10-33445 | Zahraa Alalawi | 01/10/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/10/2023 |
23-10-11790 | zahraa jameel | 08/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/10/2023 |
23-10-00178 | Zubair saleem | 05/01/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-10752 | حسين محمد | 01/10/2023 | Completed – Contacted the requester | Legal | Ahmed Ali Kanoo Health Center | 10/10/2023 |
23-10-74514 | Yaser Mahmood Yusuf | 18/09/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/10/2023 |
23-10-98876 | Yaser Mahmood Yusuf | 25/09/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/10/2023 |
23-10-87362 | Ziad Eljishi | 02/10/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/10/2023 |
23-10-48605 | Ahmed Othman | 14/02/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-47849 | sanad abdulla | 16/02/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-35563 | Mr Abeer | 13/02/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-27853 | Masood Ahmed | 12/02/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-65044 | Amal alameer | 26/02/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-26981 | faidhi jaberi | 07/02/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-93984 | Rashada wakeel | 05/03/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-65915 | Aisha Nawaz | 11/03/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-40252 | Masood Ahmed | 08/03/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-85522 | Mohamed jaber ali | 27/04/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-74692 | mohamed Almujern | 09/05/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-78009 | bashir Mubarak | 04/05/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-57663 | Nasser Abdulla | 04/05/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-45603 | محسن الاحمد | 07/05/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-61284 | فيصل الدعسكي | 20/09/2023 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 10/10/2023 |
23-10-71227 | ahmed abdulohab | 11/06/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-21353 | mohamed al omari | 10/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 10/10/2023 |
23-10-96041 | none | 03/10/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 11/10/2023 |
23-10-94111 | حنان احمد محمود | 20/06/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-06957 | لا يوجد | 17/07/2023 | Completed – Did not contact the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/10/2023 |
23-10-32375 | aseel ali | 21/05/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 10/10/2023 |
23-10-06741 | mohammed khalid | 17/05/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 10/10/2023 |
23-10-23063 | نيله الرميحي | 22/06/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 10/10/2023 |
23-10-92696 | منى العلوي | 20/06/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 10/10/2023 |
23-10-55397 | Sajjad Alhayki | 02/10/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 10/10/2023 |
23-10-32120 | suad al halwachi | 10/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 11/10/2023 |
23-10-87548 | زيد شريف | 10/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 11/10/2023 |
23-10-19844 | NOOR ALMOLANI | 04/10/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 11/10/2023 |
23-10-78013 | NOOR ABDULMALEK | 19/09/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 11/10/2023 |
23-10-14617 | MOHAMMED AHMED | 05/10/2023 | Completed – Did not contact the requester | Administrative | Madinat Khalifa Health Center | 11/10/2023 |
23-10-23790 | OSAMA EBRAHIM | 18/09/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 11/10/2023 |
23-10-05561 | jameela alsubaie | 02/08/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 11/10/2023 |
23-10-04446 | Zubair saleem | 22/08/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 11/10/2023 |
23-10-35254 | tareq bubsahit | 28/08/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 11/10/2023 |
23-10-49800 | deena almoatza | 28/09/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 11/10/2023 |
23-10-21284 | mohamed alhajri | 12/09/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 11/10/2023 |
23-10-32970 | ليلى زهير | 11/10/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 11/10/2023 |
23-10-82804 | محمد الهاجري | 05/10/2023 | Irrelevant Request | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 11/10/2023 |
23-10-03996 | سعود الغانم | 06/10/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 11/10/2023 |
23-10-79593 | RANA ABDURAHAN | 08/10/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 11/10/2023 |
23-10-36543 | AYSHA ALSHAMSI | 09/10/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 11/10/2023 |
23-10-99361 | Anagha Rajan | 06/02/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 11/10/2023 |
23-10-89780 | مروة عباس | 31/08/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 11/10/2023 |
23-10-86749 | fatima aldoseri | 13/02/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 11/10/2023 |
23-10-05143 | علي حبيل | 10/04/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 11/10/2023 |
23-10-32484 | sharifa sayed matooq | 28/02/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 11/10/2023 |
23-10-62442 | hawra alhawaj | 23/03/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 11/10/2023 |
23-10-33466 | زهرة سند | 22/08/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 11/10/2023 |
23-10-01799 | Adel Alkhan | 28/02/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 12/10/2023 |
23-10-69300 | Maimoona ALhamed | 12/10/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 12/10/2023 |
23-10-83087 | DENSON | 09/10/2023 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 12/10/2023 |
23-10-94780 | NILL | 04/10/2023 | Completed – Did not contact the requester | Administrative | Ibn Sina Health Center | 12/10/2023 |
23-10-34234 | FARAH MOUSA | 10/10/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/10/2023 |
23-10-65977 | Jassim Alattar | 03/10/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-06313 | HEKMAT JAAFAR MOHAMED KUWAITI | 15/10/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 15/10/2023 |
23-10-89585 | أم عبدالعزيز | 08/10/2023 | Completed – Did not contact the requester | Administrative | Hamad Town Health Center | 15/10/2023 |
23-10-77839 | فرح محسن | 15/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/10/2023 |
23-10-43847 | HASAN ALUESH | 23/07/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 15/10/2023 |
23-10-70242 | MUNA ALMUKHTAR | 13/06/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-28037 | ALI AHMED HUBAIL | 25/07/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-34900 | MAHMOOD ALMAKANA | 18/07/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-16673 | mohamed altheeban | 15/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/10/2023 |
23-10-19070 | hussain abdulla | 19/07/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-39086 | mohsen juma | 20/07/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-51540 | jassim hilal | 08/08/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-79868 | حسن محمد | 13/08/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-98915 | محمود الماكنه | 21/09/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-55357 | MAHMOOD ALMAKANA | 21/09/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-15899 | جعفر الكويتي | 03/10/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-32608 | sumaya hasan | 05/10/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-30294 | محمد عباس | 28/02/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-12094 | جعفر | 09/03/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-93347 | BOTALAL ALI | 15/10/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 16/10/2023 |
23-10-91692 | نسيمة علي عبدالرحمن | 19/09/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 16/10/2023 |
23-10-67092 | fatema | 04/03/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-51188 | zahra altooq | 01/03/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-74751 | زهرة يوسف | 15/08/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 16/10/2023 |
23-10-85615 | عباس محمد | 07/08/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 16/10/2023 |
23-10-98158 | 27/2/2023 | 26/02/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2023 |
23-10-85527 | -- | 01/08/2023 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 16/10/2023 |
23-10-98008 | hawra abdulla | 16/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/10/2023 |
23-10-65637 | Abdulla Ali | 16/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 16/10/2023 |
23-10-77801 | محمد يحي صالح آل معتوق | 16/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 16/10/2023 |
23-10-19211 | KHADIJA SAYED ABBAS TAHER ALWADAEI | 27/08/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 17/10/2023 |
23-10-18808 | HUSAIN MERZA MOHAMED | 07/09/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 17/10/2023 |
23-10-55795 | BATOOL MOHAMED ALI OMRAN | 28/09/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 17/10/2023 |
23-10-80828 | MARYAM AHMED HASAN RASROMANI | 28/09/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 17/10/2023 |
23-10-95677 | ZAHRAA EBRAHIM AHMED MOOSA | 20/08/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-77271 | -- | 17/08/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 17/10/2023 |
23-10-22115 | mohammed almakna | 18/07/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 17/10/2023 |
23-10-66607 | حسين يوسف حبيب علي جاسم | 17/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/10/2023 |
23-10-63234 | marwa | 17/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 18/10/2023 |
23-10-05533 | saleh hasan | 14/06/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 17/10/2023 |
23-10-49274 | جواد كاظم | 03/08/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 17/10/2023 |
23-10-21029 | layla albeladi | 06/08/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 17/10/2023 |
23-10-40055 | fadhel marzooq | 02/05/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 17/10/2023 |
23-10-65204 | abdulbaset hussain | 17/10/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 17/10/2023 |
23-10-50480 | hassan fareed | 17/10/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 17/10/2023 |
23-10-51261 | isa abdulla hasan | 17/04/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 18/10/2023 |
23-10-57590 | saleh hasan | 12/04/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 18/10/2023 |
23-10-96270 | sara buhusain | 04/05/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 18/10/2023 |
23-10-68496 | yousif ashoor | 10/03/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 18/10/2023 |
23-10-24031 | zainab mansoor | 25/01/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 19/10/2023 |
23-10-75237 | أحمد رضي | 18/10/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 18/10/2023 |
23-10-30632 | زينب حبيل | 02/09/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 18/10/2023 |
23-10-61838 | fatema salman | 16/05/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 18/10/2023 |
23-10-64376 | مريم عباس | 28/05/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 18/10/2023 |
23-10-91672 | جعفر احمد الكتاب | 30/05/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 18/10/2023 |
23-10-17840 | walaa mohamed | 17/07/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 18/10/2023 |
23-10-51939 | abbas ganam | 13/07/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 18/10/2023 |
23-10-52538 | Zahra Yusuf | 14/09/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/10/2023 |
23-10-39765 | Haleema Redha | 01/08/2023 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 18/10/2023 |
23-10-94191 | SHEHAB AHMED ABDULWAHAB NASS | 02/08/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-74158 | HUSAIN ABDULNABI AHMED SHAMTOOT | 06/08/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-14937 | MOHAMED JASIM MOHAMED HAMADA | 07/08/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-44181 | SALEH MAHDI SALEH ALSHEHABI | 08/05/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-36181 | ZAHED ALI JASIM | 27/04/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-38230 | 821204025 | 03/04/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-24733 | NAIF SALEH M ALAJMI | 09/04/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-86936 | ZAINAB ABDULAZIZ MOHAMED | 06/04/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-03171 | MOHAMED A.AZIZ MOHAMED FAKHAR | 06/04/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-52231 | ZAINAB ALI ABDULAMEER | 30/04/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-47924 | هديل | 17/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/10/2023 |
23-10-61532 | masooma aldhaif | 05/04/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-97630 | feras altaitoon | 18/04/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/10/2023 |
23-10-62207 | Zainab Husain | 19/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 19/10/2023 |
23-10-47263 | لا يوجد | 18/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/10/2023 |
23-10-18174 | Ahmed Abdulla Alsaegh | 17/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/10/2023 |
23-10-91402 | Maryam Olayyan | 22/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 22/10/2023 |
23-10-91871 | Eman Juma | 22/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 22/10/2023 |
23-10-40577 | Jassim Hilal | 09/08/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 22/10/2023 |
23-10-17510 | باسمة محمد | 22/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 22/10/2023 |
23-10-05774 | Ali Ali | 10/08/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 22/10/2023 |
23-10-83616 | لا يوجد | 17/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/10/2023 |
23-10-00353 | فاطمة فريح | 22/10/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 22/10/2023 |
23-10-75050 | Fatema Saleh | 22/10/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 22/10/2023 |
23-10-95307 | hussain ali | 27/08/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 22/10/2023 |
23-10-37557 | fatima abdullhussain hasan | 14/01/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 22/10/2023 |
23-10-80256 | رقية حسين عباس | 19/09/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 22/10/2023 |
23-10-99675 | معصومة حماد | 21/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/10/2023 |
23-10-10117 | Entesar Althawadi | 01/10/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 23/10/2023 |
23-10-60290 | Fatima Anwar | 22/10/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 23/10/2023 |
23-10-88622 | mohamed abdulla | 19/10/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/10/2023 |
23-10-37854 | Ebtesam Alaiban | 23/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 23/10/2023 |
23-10-42623 | KHALIFA BUDALAMA | 22/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 23/10/2023 |
23-10-04826 | ZAINAB SAYED JALAL JAWAD | 28/08/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 29/10/2023 |
23-10-55339 | جعفر احمد الكتاب | 21/06/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 29/10/2023 |
23-10-66626 | Ebtesam Alaiban | 24/10/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/10/2023 |
23-10-51999 | Mother of Alzahra Zakareya | 17/07/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 24/10/2023 |
23-10-06007 | Zainab Jaffar | 07/02/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 24/10/2023 |
23-10-25877 | أحمد الحايكي | 20/08/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 24/10/2023 |
23-10-57185 | Bayan Marhoon | 25/07/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/10/2023 |
23-10-46182 | - | 10/08/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 24/10/2023 |
23-10-19410 | Komail Ali | 27/03/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 24/10/2023 |
23-10-85477 | Ghadeer A lmakana | 14/05/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 24/10/2023 |
23-10-59952 | Ebtesam Alaiban | 23/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/10/2023 |
23-10-84091 | Hasan Al Hayki | 24/06/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/10/2023 |
23-10-93086 | Alaa Mohammed | 08/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 25/10/2023 |
23-10-59228 | مروة ابراهيم | 11/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 25/10/2023 |
23-10-83179 | نورة ماجد سلطان راشد | 24/10/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 25/10/2023 |
23-10-62505 | Maryam alhashemi | 22/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 25/10/2023 |
23-10-14201 | مي فيصل | 16/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 25/10/2023 |
23-10-60983 | EBRAHIM MOHAMMED | 13/03/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 25/10/2023 |
23-10-60789 | Intesar Alajooz | 11/06/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 26/10/2023 |
23-10-52816 | هاشمية السيد احمد شبر | 09/03/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 26/10/2023 |
23-10-41500 | عباس يحيى | 20/07/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 26/10/2023 |
23-10-85798 | عناد عوض الخلف | 24/10/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 26/10/2023 |
23-10-53427 | د.لولوة راشد شويطر | 24/07/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 26/10/2023 |
23-10-62788 | faisal selabeekh | 26/09/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 26/10/2023 |
23-10-16041 | صفيه داوود البلوشي | 25/05/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/10/2023 |
23-10-50626 | منيرة غواص | 25/10/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/10/2023 |
23-10-29967 | Maream Muqbel | 26/10/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/10/2023 |
23-10-18201 | ابو يوسف | 25/10/2023 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 26/10/2023 |
23-10-12119 | حسن احمد الملاح | 22/10/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/10/2023 |
23-10-22520 | اسماعيل الحداد | 26/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/10/2023 |
23-10-83539 | جهان سند | 11/10/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/10/2023 |
23-10-79318 | Abdulla Malik | 23/09/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/10/2023 |
23-10-19067 | محمود شرف | 11/10/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/10/2023 |
23-10-74625 | لايوجد | 22/06/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/10/2023 |
23-10-48408 | لايوجد | 15/08/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 29/10/2023 |
23-10-36290 | فاطمه علي صالح | 28/05/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 29/10/2023 |
23-10-36507 | صفيه علي بوعلاي | 30/05/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 29/10/2023 |
23-10-75576 | ميعاد خالد لايفاري | 01/06/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 29/10/2023 |
23-10-46640 | مديحه محمد مصطفى العباسي | 01/08/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 29/10/2023 |
23-10-85632 | كوثر عبدالحين ابراهيم | 01/08/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 29/10/2023 |
23-10-99388 | وفاء فاروق محمد | 10/09/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 29/10/2023 |
23-10-14343 | محمد احمد سليمان | 25/01/2023 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 29/10/2023 |
23-10-29834 | Ali Buhejji | 16/03/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/10/2023 |
23-10-55527 | صالح الصيادي | 14/03/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/10/2023 |
23-10-39725 | محمود المحمود | 09/03/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/10/2023 |
23-10-57659 | AYSHA ALJUDAR | 06/09/2023 | Completed – Did not contact the requester | Administrative | Madinat Khalifa Health Center | 29/10/2023 |
23-10-32064 | محمد علي | 26/02/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/10/2023 |
23-10-28314 | EBRAHIM HAMAD ALONAZI | 18/10/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 29/10/2023 |
23-10-75242 | Mohamed Abualroos | 12/02/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/10/2023 |
23-10-07071 | Farida Almahmood | 30/01/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/10/2023 |
23-10-62690 | Mohammed Ahmed | 18/01/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/10/2023 |
23-10-62598 | Amal Salman | 29/10/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 31/10/2023 |
23-10-28731 | Komail Alsaffaf | 29/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 29/10/2023 |
23-10-53280 | unknown | 26/10/2023 | Completed – Contacted the requester | Proffesional | Zallaq Health Center | 13/12/2023 |
23-10-40532 | Maream Muqbel | 29/10/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 29/10/2023 |
23-10-63934 | Mohammed Aloraibi | 29/10/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 29/10/2023 |
23-10-23302 | Zainab Ali | 24/08/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 29/10/2023 |
23-10-08259 | Amira Ali | 25/10/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 29/10/2023 |
23-10-17838 | Yusuf Al Swar | 25/10/2023 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 29/10/2023 |
23-10-81342 | يعقوب يوسف | 08/01/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 29/10/2023 |
23-10-48984 | Khawla Alsaib | 05/01/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/10/2023 |
23-10-42306 | علي العرادي | 14/10/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 29/10/2023 |
23-10-11623 | احمد بوغمار | 22/10/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 29/10/2023 |
23-10-54776 | Rihana Ali | 21/05/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 29/10/2023 |
23-10-11925 | Mohammed Isa Abdulla | 01/06/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 29/10/2023 |
23-10-54411 | خليل مهدي | 22/10/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-42814 | ABDALI HASAN ALI | 29/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 29/10/2023 |
23-10-61650 | زهراء | 02/10/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-32250 | NO NAME | 26/09/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-87976 | علي عباس أحمد عبدالرضا مرهون | 15/10/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/10/2023 |
23-10-99048 | جعفر سعيد الدرازي | 19/10/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/10/2023 |
23-10-60931 | خالد | 24/09/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-79232 | حسن علي | 02/10/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-66453 | محمد يعقوب يوسف | 03/10/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-27278 | NO NAME | 02/08/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-17754 | Maryam Almallah | 07/08/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-66312 | Fatema Ali | 14/08/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-99092 | Fatema Ali | 15/08/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-32435 | Adnan Rajab | 21/09/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-35820 | MOHAMED JAZZA | 25/09/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-72641 | Fatema Madan | 13/09/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-74474 | Maryah Adam | 22/08/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-73965 | Hamad Alali | 04/10/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 29/10/2023 |
23-10-27422 | السيد نادر عدنان ناصر قاهري | 12/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 30/10/2023 |
23-10-55777 | كاميليا سوسف آل بورشيد | 19/10/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 30/10/2023 |
23-10-04017 | YAHYA | 01/10/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 30/10/2023 |
23-10-19199 | لا يوجد | 16/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 30/10/2023 |
23-10-83545 | Sayed Dheya Aaradi | 11/10/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 30/10/2023 |
23-10-66635 | Ilham Bouragh | 11/10/2023 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 30/10/2023 |
23-10-83206 | Najia Asari | 11/10/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 30/10/2023 |
23-10-42841 | إبراهيم جناحي | 11/10/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 30/10/2023 |
23-10-15944 | إبراهيم جناحي | 11/10/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 30/10/2023 |
23-10-64140 | Mona Abdulqader | 08/10/2023 | Completed – Contacted the requester | Legal | Isa Town Health Center | 30/10/2023 |
23-10-03304 | سيد هادي | 22/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 30/10/2023 |
23-10-30457 | فاضل | 12/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 30/10/2023 |
23-10-85166 | سمير عبدالرحمن | 24/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 30/10/2023 |
23-10-74867 | fatima ghazwan | 29/10/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 30/10/2023 |
23-10-00138 | Madina Jumma | 16/10/2023 | Completed – Contacted the requester | Proffesional | Isa Town Health Center | 30/10/2023 |
23-10-83854 | Bader Al Ruwaihi | 18/10/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 30/10/2023 |
23-10-23186 | Sakeena Mohammed | 25/10/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 30/10/2023 |
23-10-20363 | Ahmed Alanserah | 23/10/2023 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 30/10/2023 |
23-10-07620 | Isa Faisal | 29/10/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 30/10/2023 |
23-10-06241 | أحمد حسن خليل | 24/10/2023 | Completed – Did not contact the requester | Administrative | Sitra Health Center | 30/10/2023 |
23-10-16298 | مريم حميدان | 30/10/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 30/10/2023 |
23-10-70317 | ِAli Naser | 02/10/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/12/2023 |
23-10-13979 | حسين هادي | 30/10/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 30/10/2023 |
23-10-73107 | Alaa Al-Alawi | 30/10/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 30/10/2023 |
23-10-89803 | مريم عبدالحكيم أحمد | 21/10/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 31/10/2023 |
23-10-92359 | Khalifa Al Mulla | 30/10/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 31/10/2023 |
23-10-11190 | Asma Mohaned | 31/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 31/10/2023 |
23-10-41629 | Asma Mohaned | 31/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 31/10/2023 |
23-10-36710 | Asma Mohaned | 31/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 31/10/2023 |
23-10-46404 | Tareq Abdulla | 31/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 31/10/2023 |
23-10-16373 | سعد عبدالله | 18/10/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 31/10/2023 |
23-10-66518 | MOHAMED MAHDI EBRAHIM ABDULLA | 25/05/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 31/10/2023 |
23-10-97958 | aqeela alalwi | 31/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/11/2023 |
23-10-22171 | إيمان خلف | 17/08/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 31/10/2023 |
23-10-18080 | Ahlam Yaqoob | 27/08/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 31/10/2023 |
23-10-58769 | Fatima Hussain | 25/09/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 31/10/2023 |
23-10-96041 | Ali Bader | 11/10/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 31/10/2023 |
23-10-24927 | نور الوداعي | 12/10/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 31/10/2023 |
23-10-39495 | فاطمه ناجي | 22/10/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 31/10/2023 |
23-10-17186 | younis abdulla | 29/10/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 31/10/2023 |
23-10-14183 | HUSAIN ABDULWAHAB | 31/10/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 31/10/2023 |
23-10-63700 | أريج مناير | 28/09/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 31/10/2023 |
23-10-55492 | Hasan Alhayki | 25/06/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 31/10/2023 |
23-10-76579 | Ebtisam Ali | 05/06/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 31/10/2023 |
23-10-85350 | Mohammed Yahya | 05/06/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 31/10/2023 |
23-11-98239 | Ishaq Andulhadi | 01/06/2023 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 01/11/2023 |
23-11-81785 | جعفر حسن مكي | 31/10/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 01/11/2023 |
23-11-99374 | عبدالله عباس عبدالله | 30/10/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 01/11/2023 |
23-11-09626 | Habib Ali | 02/08/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 01/11/2023 |
23-11-47821 | Ejlal Taraif | 22/10/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 02/11/2023 |
23-11-34176 | EMAM ABDELHAY ABBAS SHALASH | 01/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/11/2023 |
23-11-79713 | محمد العبدالله | 25/10/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 02/11/2023 |
23-11-27717 | محمد العبدالله | 25/10/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 02/11/2023 |
23-11-65312 | محمد العبدالله | 25/10/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 02/11/2023 |
23-11-25158 | afaf fadhul | 21/10/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/11/2023 |
23-11-96624 | afaf fadhul | 21/10/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/11/2023 |
23-11-83184 | QESMAT YUSUF ISA BAQER | 29/10/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/11/2023 |
23-11-43496 | AlAnood Alhadi | 15/08/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/11/2023 |
23-11-13285 | Ahmed Alfadel | 19/10/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/11/2023 |
23-11-01014 | حليمة البوعينين | 16/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 02/11/2023 |
23-11-81261 | Saqibawaz Mohammadnawaz | 18/10/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/11/2023 |
23-11-98530 | saqibnawaz Mohammednawaz | 24/10/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/11/2023 |
23-11-58142 | Mohammed Omer Asif | 22/10/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 02/11/2023 |
23-11-54782 | Wafa Ali | 24/10/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 02/11/2023 |
23-11-77946 | Haleema Redha | 28/07/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 02/11/2023 |
23-11-19688 | لا يوجد | 02/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 02/11/2023 |
23-11-02066 | mohd ali | 02/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/11/2023 |
23-11-91139 | HAWRA SAYED A.AMEER JAAFAR ALHELAIBI | 29/10/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/11/2023 |
23-11-30174 | Sadeq Alajooz | 04/07/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 02/11/2023 |
23-11-97308 | محمد حسن | 09/10/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 02/11/2023 |
23-11-65092 | Tahani Salman | 31/10/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/11/2023 |
23-11-14547 | Asma Mohaned | 31/10/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/11/2023 |
23-11-40774 | Hamed Ahmed | 02/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/11/2023 |
23-11-76684 | Sara Hussain | 02/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/11/2023 |
23-11-82481 | Mahmood Marhoon | 04/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 12/12/2023 |
23-11-62220 | محمد مخلوق | 02/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/11/2023 |
23-11-79604 | hasan dawood | 02/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/11/2023 |
23-11-61409 | محمود عبدالصمد | 16/10/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 05/11/2023 |
23-11-61038 | انور | 16/10/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 05/11/2023 |
23-11-13041 | mohd ali | 03/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/11/2023 |
23-11-11157 | Zahra Khalil | 05/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/11/2023 |
23-11-48132 | Hakeem Marhoon | 14/06/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 05/11/2023 |
23-11-51520 | Basma Ahmed | 11/06/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 05/11/2023 |
23-11-88101 | Moneera alqattan | 05/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/11/2023 |
23-11-46312 | Hussain Aman | 12/06/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 05/11/2023 |
23-11-91805 | منصور علي عبدالرسول محمد | 05/06/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 05/11/2023 |
23-11-74956 | Mohamed al Shomali | 02/11/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 05/11/2023 |
23-11-44428 | رباب حسين | 05/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/11/2023 |
23-11-32942 | Najla Alahmed | 05/11/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 05/11/2023 |
23-11-64795 | MANAL ALDOSSRY | 05/11/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 05/11/2023 |
23-11-09025 | Ebrahim Adam | 16/07/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 05/11/2023 |
23-11-17246 | Hisham Abdulghaffar | 06/07/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 05/11/2023 |
23-11-57797 | Karaima Abdulla | 25/06/2023 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 05/11/2023 |
23-11-65698 | محمد حسن | 17/05/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 05/11/2023 |
23-11-24871 | Karaima Abdulla | 26/04/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 05/11/2023 |
23-11-54215 | ISA ALSHABBAQ | 19/04/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 05/11/2023 |
23-11-74153 | رباب محمد عيسى رمضان | 12/03/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 05/11/2023 |
23-11-05305 | Afaf Ali | 08/02/2023 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 05/11/2023 |
23-11-97332 | Mujtaba Almotawa | 06/02/2023 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 05/11/2023 |
23-11-58201 | Hesham Moosa | 06/02/2023 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 05/11/2023 |
23-11-64290 | Hasan AlNawakhdha | 18/01/2023 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 05/11/2023 |
23-11-23171 | Afaf Hassan | 03/01/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 05/11/2023 |
23-11-82011 | Yaqoob Yousif | 05/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/11/2023 |
23-11-07182 | Mohammed Altamimi | 05/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/11/2023 |
23-11-62380 | Mohammed Altamimi | 06/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/11/2023 |
23-11-07199 | داوود سلمان | 02/11/2023 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 06/11/2023 |
23-11-17039 | Amina Aljunaid | 05/11/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 07/01/2024 |
23-11-55583 | abdulla ahmed | 05/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 06/11/2023 |
23-11-32900 | فاطمه | 06/11/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 06/11/2023 |
23-11-07355 | yousif eswayed | 06/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/11/2023 |
23-11-02876 | hani ali makki | 03/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/11/2023 |
23-11-07026 | أفراح عبدالنبي | 25/10/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/11/2023 |
23-11-61470 | ابراهيم حسين الأحمد | 19/06/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/11/2023 |
23-11-47669 | Salman Alanzi | 10/05/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/11/2023 |
23-11-13339 | Noor Nesaif | 01/11/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/11/2023 |
23-11-62826 | محمد جاسم | 02/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/11/2023 |
23-11-60744 | -- | 24/10/2023 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/11/2023 |
23-11-74482 | Saif Muwafeq | 08/05/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/11/2023 |
23-11-47418 | -- | 14/05/2023 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 07/11/2023 |
23-11-09472 | SAUD Almehaiza | 07/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 07/11/2023 |
23-11-22350 | حاشد النقيب | 08/11/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 08/11/2023 |
23-11-25158 | Omran bader | 08/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 08/11/2023 |
23-11-04685 | MAHMOOD ALKAMEL | 08/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 08/11/2023 |
23-11-38853 | Yosra Zuhair | 24/10/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/11/2023 |
23-11-70089 | Hasan Ali | 31/10/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/11/2023 |
23-11-09050 | Name Ali Alsafi | 24/10/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/11/2023 |
23-11-70129 | Juhaina Ali | 29/10/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/11/2023 |
23-11-62769 | Ebrahim Ahmed | 08/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 09/11/2023 |
23-11-58838 | Zainab Shaukat | 02/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 09/11/2023 |
23-11-65909 | ياسر التاجر | 02/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 09/11/2023 |
23-11-27898 | يعقوب يوسف | 01/06/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 09/11/2023 |
23-11-65777 | Fadhel AL saibeei | 09/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 12/11/2023 |
23-11-29635 | Ebrahim Ahmed | 09/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 12/11/2023 |
23-11-45920 | لا يوجد | 09/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 12/11/2023 |
23-11-63085 | Hasan Sheer | 25/10/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 12/11/2023 |
23-11-90581 | Fatema | 29/10/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 12/11/2023 |
23-11-34347 | مرتضى أحمد قمبر | 09/07/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 12/11/2023 |
23-11-78508 | Ahmed Malalla | 14/05/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 12/11/2023 |
23-11-14303 | Hasan Shauib | 24/10/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 12/11/2023 |
23-11-28283 | Asma Mohaned | 12/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/11/2023 |
23-11-78149 | Asma Mohaned | 12/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/11/2023 |
23-11-94349 | GHADA JAMSHEER | 09/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/11/2023 |
23-11-14252 | سميح حسين | 13/11/2023 | Completed – Did not contact the requester | Administrative | Hamad Town Health Center | 13/11/2023 |
23-11-02072 | سامي أنور | 10/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/11/2023 |
23-11-44265 | ZAHRA ABDULAMEER ALI AHMED | 05/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/11/2023 |
23-11-90319 | AYMAN AHMED AHMED HAROON | 05/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/11/2023 |
23-11-91732 | ZAINAB KHALIL EBRAHIM ALJESR | 05/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/11/2023 |
23-11-14609 | ZAINAB SAEED JASIM ALI | 09/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/11/2023 |
23-11-12627 | TAHERA ABDULREDHA ISA ALMUHESHI | 13/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 14/11/2023 |
23-11-04259 | Abdulla Ebrahim | 15/11/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 15/11/2023 |
23-11-87154 | Ebrahim Almehri | 15/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/11/2023 |
23-11-32775 | abdulla a.aziz | 12/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/11/2023 |
23-11-73590 | hamad mohd ismail | 12/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/11/2023 |
23-11-09857 | jameel hasan ahmed | 12/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/11/2023 |
23-11-93155 | hamad mohd ismail | 12/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/11/2023 |
23-11-96162 | سامي محمد | 13/11/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 15/11/2023 |
23-11-28558 | Zahra Maidab | 15/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/11/2023 |
23-11-44839 | Ebrahim Almehri | 15/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/11/2023 |
23-11-08711 | جمال المهزع | 19/11/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 19/11/2023 |
23-11-94197 | خالد محمد | 08/11/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 19/11/2023 |
23-11-95024 | Mohamed Almulla | 16/11/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 19/11/2023 |
23-11-45582 | صابرين احمد | 15/11/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 19/11/2023 |
23-11-95088 | Husain Almallah | 19/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/11/2023 |
23-11-18239 | احمد سعيد | 19/11/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 19/11/2023 |
23-11-49070 | Mariam Aldoseri | 19/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 19/11/2023 |
23-11-07102 | Khalid Mahmood | 19/11/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 20/11/2023 |
23-11-12683 | حسين سلمان العويناتي | 18/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/11/2023 |
23-11-07627 | زهراء جعفر | 08/11/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/11/2023 |
23-11-95379 | Khalid Mahmood | 19/11/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 20/11/2023 |
23-11-76230 | Ali برويس | 20/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/11/2023 |
23-11-52303 | محمد حمد | 20/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/11/2023 |
23-11-52248 | عائشة عيد | 16/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/11/2023 |
23-11-96873 | حسن الزاير | 18/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/11/2023 |
23-11-98371 | Suhair Almashooor | 16/10/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 20/11/2023 |
23-11-13839 | no | 19/11/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/11/2023 |
23-11-14683 | مريم | 04/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/11/2023 |
23-11-72503 | لم يذكر | 19/11/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/11/2023 |
23-11-53669 | لم يذكر | 19/11/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/11/2023 |
23-11-62398 | راشد الكعبي | 19/11/2023 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 20/11/2023 |
23-11-61098 | Abdullah Aljaggash | 16/11/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/11/2023 |
23-11-76042 | لا يوجد | 16/11/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/11/2023 |
23-11-17082 | heba alhaddad | 20/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/11/2023 |
23-11-63309 | زينب كاظم | 05/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/11/2023 |
23-11-59886 | Ahmed Mawla | 13/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/11/2023 |
23-11-74798 | Yusuf Salah | 21/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/11/2023 |
23-11-80518 | Dana Kayed | 08/10/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 21/11/2023 |
23-11-64282 | Nawal ansari | 05/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/11/2023 |
23-11-15410 | KHADIJA MAKI ABDULNABI JAWAD | 20/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 21/11/2023 |
23-11-75144 | سميه ملك | 18/10/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/11/2023 |
23-11-12442 | sadeq jaffar hammad | 18/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/12/2023 |
23-11-26094 | Ali Alhamar | 20/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 22/11/2023 |
23-11-09228 | fatema salman | 21/11/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/11/2023 |
23-11-08001 | ahmed ahmed | 13/11/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/11/2023 |
23-11-48198 | Khalid Alkhaja | 19/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 22/11/2023 |
23-11-21101 | Ismaeel ALHADDA | 20/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 22/11/2023 |
23-11-12916 | ALI HUSAIN HASAN SANAD | 26/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 26/11/2023 |
23-11-92246 | Ali Almadhaji | 26/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/11/2023 |
23-11-74956 | Mahmood Alnaser | 26/11/2023 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 27/11/2023 |
23-11-86017 | Zahraa Abdulrahim | 26/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/11/2023 |
23-11-03507 | Amal Saeed | 26/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/11/2023 |
23-11-23415 | Eman alaradi | 26/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/11/2023 |
23-11-53744 | علي حسين | 26/11/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/11/2023 |
23-11-09673 | ازهار الحجري | 27/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/11/2023 |
23-11-79206 | Abdulla محمد | 26/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/11/2023 |
23-11-44061 | Mohammed Nimah | 27/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/11/2023 |
23-11-03973 | لا يوجد | 28/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 03/12/2023 |
23-11-49589 | محمد خالد | 26/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 03/12/2023 |
23-11-49767 | معصومة | 28/11/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/11/2023 |
23-11-56248 | LULWA ALROWAIEI | 13/11/2023 | Completed – Did not contact the requester | Administrative | Madinat Khalifa Health Center | 28/11/2023 |
23-11-58855 | EBTEHAL KHALED | 31/10/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 28/11/2023 |
23-11-33855 | OTHMAN SAQER | 06/11/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 28/11/2023 |
23-11-37430 | khalid Ebrahim | 22/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 28/11/2023 |
23-11-76827 | AHMED ALENIZI | 11/11/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 28/11/2023 |
23-11-77379 | MEJALLI ALKAABI | 13/11/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 28/11/2023 |
23-11-32939 | FAIZA ALBULUSH | 21/11/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 28/11/2023 |
23-11-05403 | AHMED BUALLAI | 31/10/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 28/11/2023 |
23-11-71263 | Zahra Al Mudabber | 28/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/12/2023 |
23-11-86685 | HAMAD ALMANSOORI | 02/11/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 29/11/2023 |
23-11-69455 | Khawla Alzayani | 01/03/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/11/2023 |
23-11-02066 | FATIMA ALDHAEN | 08/11/2023 | Completed – Did not contact the requester | Administrative | Madinat Khalifa Health Center | 29/11/2023 |
23-11-70411 | يوسف النجار | 01/06/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/11/2023 |
23-11-89269 | Jawaher Mohammed | 02/05/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/11/2023 |
23-11-25064 | Ahmed Alhamri | 03/01/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/11/2023 |
23-11-10721 | NOORA SAIF | 02/11/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 29/11/2023 |
23-11-20857 | NOORA ALQABI | 09/11/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 29/11/2023 |
23-11-03230 | ALI ALKAABI | 21/11/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 29/11/2023 |
23-11-45069 | Mohammed Ali | 28/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 29/11/2023 |
23-11-47314 | Mohammed Ali | 28/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 29/11/2023 |
23-11-95165 | RASHED BURASHED | 27/11/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 29/11/2023 |
23-11-60659 | SALAH | 27/11/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 29/11/2023 |
23-11-33224 | ALYAA WALEED ABDULLA KHALAF | 29/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/11/2023 |
23-11-32848 | TAREK MOHAMMED HASSAN ELSOMKHRATY | 30/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 30/11/2023 |
23-12-07297 | Ebtisam Louri | 03/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 03/12/2023 |
23-12-43686 | Ahmed Hussain | 03/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 03/12/2023 |
23-12-96931 | Ahmed Thamer | 03/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 03/12/2023 |
23-12-05280 | ZAHRAA EBRAHIM AHMED MOOSA | 02/12/2023 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 03/12/2023 |
23-12-53237 | HASAN KHALIL EBRAHIM ISA ALHAYKI | 02/12/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 04/12/2023 |
23-12-34965 | faten a.karim | 29/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/12/2023 |
23-12-29511 | Ali Alkhawaja | 03/12/2023 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 04/12/2023 |
23-12-80704 | محمد | 01/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/12/2023 |
23-12-89057 | habib alsawami | 19/11/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 05/12/2023 |
23-12-88652 | jenan ali | 22/11/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 05/12/2023 |
23-12-29513 | عبدالكريم حسن | 20/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/12/2023 |
23-12-03093 | لا يوجد | 26/11/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 05/12/2023 |
23-12-24995 | سيد علي كاظم صالح الوداعي | 20/11/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/12/2023 |
23-12-87211 | abass ali hasan | 05/11/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 05/12/2023 |
23-12-03924 | rebecca | 03/12/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 05/12/2023 |
23-12-24839 | Aqeel humood | 05/12/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 05/12/2023 |
23-12-79944 | saud mohd | 18/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/12/2023 |
23-12-40502 | mohd ali jassim | 18/05/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/12/2023 |
23-12-40880 | Abdulla Alqaffas | 05/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/12/2023 |
23-12-63747 | صفية | 30/11/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/12/2023 |
23-12-48490 | محمد الفرج | 30/11/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/12/2023 |
23-12-27694 | Mohammed Jassim | 05/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/12/2023 |
23-12-46010 | Wael Yaseen | 05/12/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 06/12/2023 |
23-12-79822 | mohamed al omari | 06/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 06/12/2023 |
23-12-91607 | علي فليفل | 05/12/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 06/12/2023 |
23-12-47890 | Fatima Lachgar | 06/12/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 06/12/2023 |
23-12-54445 | Mohamed ahmed | 29/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/12/2023 |
23-12-60350 | Maryam | 30/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/12/2023 |
23-12-92706 | عيسى سنان | 05/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/12/2023 |
23-12-30510 | Aysha | 05/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/12/2023 |
23-12-97861 | خليل الصفار | 03/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/12/2023 |
23-12-17429 | حسن علي | 25/11/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/12/2023 |
23-12-56964 | عادل بوشمه | 06/11/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/12/2023 |
23-12-85068 | Alia Rabeah | 14/11/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/12/2023 |
23-12-27752 | Ahmed Alsubaie | 12/11/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/12/2023 |
23-12-20631 | Sara Mahmood | 05/11/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 09/12/2023 |
23-12-60267 | عبدالهادي عيسى | 07/12/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 10/12/2023 |
23-12-66566 | مواطن | 07/12/2023 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 10/12/2023 |
23-12-55178 | ماجد | 01/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 10/12/2023 |
23-12-63891 | مصطفى العصفور | 07/12/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 10/12/2023 |
23-12-17772 | محمد عبدالمجيد | 05/12/2023 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 10/12/2023 |
23-12-76058 | فاطمة عباس | 05/12/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 10/12/2023 |
23-12-13541 | عبدالل محمد | 04/12/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 10/12/2023 |
23-12-52629 | FATEMA ISMAEEL NAIROOZ MOHAMED | 03/12/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/12/2023 |
23-12-23933 | HASAN ABDULADHEEM HASAN OMRAN | 03/12/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/12/2023 |
23-12-67872 | zahra abbas | 08/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/12/2023 |
23-12-81550 | صفاء عبدالرحمن | 10/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 11/12/2023 |
23-12-25244 | السيد محسن هاشم | 16/11/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 11/12/2023 |
23-12-99718 | حسين هادي | 05/12/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 11/12/2023 |
23-12-94839 | Haleema Alrahim | 12/11/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 10/12/2023 |
23-12-45637 | محمد جعفر | 12/11/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 10/12/2023 |
23-12-13524 | علي العالي | 13/11/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 10/12/2023 |
23-12-09641 | أمل الحمادي | 13/11/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 10/12/2023 |
23-12-02406 | AHMED HASAN | 15/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 10/12/2023 |
23-12-79104 | Ali Hisham | 15/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 10/12/2023 |
23-12-06837 | Alaa Mohammed | 15/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 10/12/2023 |
23-12-00919 | Ali Faisal | 06/11/2023 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 10/12/2023 |
23-12-62611 | نور المطوع | 07/12/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 10/12/2023 |
23-12-44789 | بدور محمد الصباغ | 02/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 10/12/2023 |
23-12-65145 | Mariam Al doy | 28/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 10/12/2023 |
23-12-50547 | مريم خليفة الزياني | 30/11/2023 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 10/12/2023 |
23-12-88588 | زهراء عبدالله | 09/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 11/12/2023 |
23-12-71876 | كاميليا سوسف آل بورشيد | 05/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 11/12/2023 |
23-12-77008 | zahraa shead | 19/11/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/12/2023 |
23-12-02767 | عباس جلال | 13/11/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 11/12/2023 |
23-12-63551 | hasan ali | 21/11/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/12/2023 |
23-12-53323 | مصطفى إسماعيل | 19/11/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 11/12/2023 |
23-12-67602 | سارة أحمد | 28/11/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 11/12/2023 |
23-12-11942 | علي صالح علي صالح | 01/08/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 11/12/2023 |
23-12-28817 | مريم سامي | 11/12/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 11/12/2023 |
23-12-78294 | fatema yahya | 13/11/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/12/2023 |
23-12-17472 | غفران حسن | 10/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 11/12/2023 |
23-12-92742 | ali hussain | 09/12/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/12/2023 |
23-12-92771 | zahra edhem | 18/11/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/12/2023 |
23-12-21858 | abbas alaali | 03/12/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/12/2023 |
23-12-64099 | هند الوزان | 30/11/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/12/2023 |
23-12-80595 | شريفة | 08/11/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/12/2023 |
23-12-90349 | فاطمة محمد | 13/11/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/12/2023 |
23-12-35244 | لا يوجد | 26/11/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 12/12/2023 |
23-12-97509 | جعفر ابراهيم احمد | 21/11/2023 | Completed – Contacted the requester | Administrative | Sitra Health Center | 12/12/2023 |
23-12-98409 | Ahmed Fawzi | 06/11/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/12/2023 |
23-12-66235 | khadija Saeed | 07/11/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/12/2023 |
23-12-76677 | Hawra Ahmed | 09/11/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/12/2023 |
23-12-32808 | Naseenara Brade | 27/11/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/12/2023 |
23-12-57595 | ثريا صالح مهدي علي | 12/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/12/2023 |
23-12-36587 | Ebrahim Janahi | 22/11/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/12/2023 |
23-12-32994 | bushra alhawaj | 20/11/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/12/2023 |
23-12-10075 | Mohammed Khalil | 05/12/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/12/2023 |
23-12-63590 | Ruqaya Jameel | 06/12/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/12/2023 |
23-12-97041 | حميد جعفر يوسف | 12/12/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/12/2023 |
23-12-61546 | Khadija Alshaikh | 11/12/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 12/12/2023 |
23-12-28849 | Hussain Altaan | 10/12/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 12/12/2023 |
23-12-57233 | MOHAMED MAHDI EBRAHIM ABDULLA | 26/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/12/2023 |
23-12-10894 | Basel Naif | 13/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/12/2023 |
23-12-55901 | Taiba Sabba | 13/12/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/12/2023 |
23-12-18032 | Mohamed Alwazzan | 13/12/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 13/12/2023 |
23-12-45548 | Mariam AbdaliAbdullatif | 13/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/12/2023 |
23-12-55079 | Raya Muthanna | 13/12/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 13/12/2023 |
23-12-38245 | خالد شهاب | 10/12/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 14/12/2023 |
23-12-35225 | Maryam Abdulmotaleb | 10/12/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 14/12/2023 |
23-12-23073 | السيد حسن جعفر | 04/12/2023 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 14/12/2023 |
23-12-94170 | Taiba Sabba | 14/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 14/12/2023 |
23-12-97940 | MANAL ALATAWI | 12/12/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 19/12/2023 |
23-12-78325 | Ahmed Almutawa | 19/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 19/12/2023 |
23-12-07140 | ابرار صلاح بوعلي | 18/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 19/12/2023 |
23-12-03686 | عبدالجليل سلمان الشاخوري | 11/12/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 19/12/2023 |
23-12-91695 | Jehan Ali | 19/12/2023 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/12/2023 |
23-12-56580 | Farooq jaafar | 13/12/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 20/12/2023 |
23-12-33711 | عاشور ابو اسماعيل | 11/12/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 20/12/2023 |
23-12-36498 | Sayed hashem | 19/12/2023 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/12/2023 |
23-12-73814 | نجمة علي الحايكي | 26/11/2023 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 20/12/2023 |
23-12-58659 | ahmed ali | 19/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/12/2023 |
23-12-71756 | abrar buali | 19/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 26/12/2023 |
23-12-67673 | zahraa jawad | 19/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 26/12/2023 |
23-12-64284 | Zainab Sharaf | 19/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 26/12/2023 |
23-12-11679 | Sayed Hussain Muneer Alawi | 19/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/12/2023 |
23-12-02733 | ABDULLA BUBADER | 18/12/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 20/12/2023 |
23-12-08505 | Batool Hussain | 20/12/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 20/12/2023 |
23-12-48593 | نجاة ابراهيم جاسم | 15/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 21/12/2023 |
23-12-47403 | نجاة ابراهيم جاسم | 15/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 21/12/2023 |
23-12-29034 | نجاة ابراهيم جاسم | 15/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 21/12/2023 |
23-12-34482 | محسن مدن | 20/12/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 21/12/2023 |
23-12-24095 | نجاة ابراهيم جاسم | 15/11/2023 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 21/12/2023 |
23-12-59521 | Zainab Hamaad | 20/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/12/2023 |
23-12-33297 | Ruqaya Isa | 21/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 21/12/2023 |
23-12-92182 | hussain abdulla | 20/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/12/2023 |
23-12-82678 | Jenan AlKamel | 23/12/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/12/2023 |
23-12-84362 | Noora Mohammed | 24/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/12/2023 |
23-12-13631 | malak radhi | 24/12/2023 | Completed – Contacted the requester | Proffesional | Mohamed Jasim Kanoo Health Center | 26/12/2023 |
23-12-15241 | Asma Mohaned | 24/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/12/2023 |
23-12-82637 | Asma Mohaned | 24/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/12/2023 |
23-12-92308 | HAMEEDA ABDULHADI EBRAHIM ABDULAAL | 11/12/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/12/2023 |
23-12-00828 | DANA MOHAMED YUSUF ABDULRAHMAN | 24/12/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/12/2023 |
23-12-16076 | محمد مكي يوسف | 03/12/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 24/12/2023 |
23-12-36929 | صديقة أحمد الملاح | 10/12/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 24/12/2023 |
23-12-20741 | صديقة أحمد الملاح | 10/12/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 24/12/2023 |
23-12-39093 | صديقة أحمد الملاح | 10/12/2023 | Completed – Did not contact the requester | Administrative | Kuwait Health Center | 24/12/2023 |
23-12-66168 | عبداااه صبحي حلبوص | 05/12/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 24/12/2023 |
23-12-74386 | abbas mirza isa | 21/12/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/12/2023 |
23-12-23427 | زينب حميد المياح | 17/12/2023 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/12/2023 |
23-12-65680 | AHMED HASAN AHMED HASAN | 08/11/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/12/2023 |
23-12-42756 | Mae Mahilom | 25/12/2023 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 25/12/2023 |
23-12-42924 | HUSAIN ABDULLA ABDULHASAN ABDULLA | 21/12/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/12/2023 |
23-12-04068 | BATOOL SAYED SALMAN HUSAIN HASAN | 24/12/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/12/2023 |
23-12-41101 | Noora Mohammed | 24/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/12/2023 |
23-12-01945 | zahra hashim hussain sharaf | 25/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/12/2023 |
23-12-45390 | FATEMA SAYED ADNAN ALAWI ALSHARKHAT | 25/12/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 26/12/2023 |
23-12-75400 | Mohammed Almusawi | 25/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 26/12/2023 |
23-12-35831 | Yasmeen | 26/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/01/2024 |
23-12-03562 | علي المهدي | 22/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 26/12/2023 |
23-12-05950 | فاطمة | 23/12/2023 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 26/12/2023 |
23-12-34421 | Muneera Saif | 01/11/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2023 |
23-12-68739 | صالح السادة | 05/11/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2023 |
23-12-62885 | Rawan Mohamed | 06/11/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2023 |
23-12-50147 | Maroua Jamazi | 12/11/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2023 |
23-12-75626 | شيماء رجب صابر | 15/11/2023 | Completed – Contacted the requester | Proffesional | Sh. Salman Health Center | 28/12/2023 |
23-12-01154 | ابراهيم ادم ابراهيم | 27/12/2023 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 28/12/2023 |
23-12-34084 | مجتبى محمد | 27/12/2023 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 28/12/2023 |
23-12-07519 | مليح عبدالمجيد | 27/12/2023 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 28/12/2023 |
23-12-65521 | ronnie colemall | 01/12/2023 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 28/12/2023 |
23-12-22107 | kasim ali khalifa | 09/11/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 28/12/2023 |
23-12-45078 | - | 16/11/2023 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 28/12/2023 |
23-12-57678 | muhammad asif yaqoob | 21/12/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 28/12/2023 |
24-01-96633 | Waheed Almoataz | 28/12/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 02/01/2024 |
24-01-02711 | HUSSAN | 28/12/2023 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 02/01/2024 |
24-01-32004 | Diana alshehabi | 10/12/2023 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 02/01/2024 |
24-01-39465 | سلمان عباس | 10/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 02/01/2024 |
24-01-30128 | ام يوسف | 10/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 02/01/2024 |
24-01-38936 | يوسف غلوم علي عباس عاشوري | 10/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 02/01/2024 |
24-01-68196 | فاطمة العصفور | 24/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/01/2024 |
24-01-37310 | Fatima Riyadh Althawadi | 11/12/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 02/01/2024 |
24-01-03697 | Fatema Musaifer | 10/12/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 02/01/2024 |
24-01-99038 | صالح السادة | 31/12/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/01/2024 |
24-01-88637 | زينة محمد | 30/11/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 02/01/2024 |
24-01-58323 | سارة العسومي | 28/12/2023 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/01/2024 |
24-01-79240 | JENAN ALKAMEL | 31/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/01/2024 |
24-01-78931 | غادة الكعبي | 29/11/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 02/01/2024 |
24-01-79251 | رجاء مهدي | 31/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/01/2024 |
24-01-22802 | هدى عيد | 29/11/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 02/01/2024 |
24-01-78797 | لا يوجد | 10/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 02/01/2024 |
24-01-85371 | ruqaya al asfoor | 31/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/01/2024 |
24-01-50161 | وسيلة | 07/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 02/01/2024 |
24-01-80420 | إبراهيم كاظم مرزوق | 21/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/01/2024 |
24-01-51850 | ابو احمد | 10/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 02/01/2024 |
24-01-18222 | ابو احمد | 10/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 02/01/2024 |
24-01-44540 | حسين أحمد | 10/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 02/01/2024 |
24-01-65120 | سيد ابراهيم حميد | 11/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 02/01/2024 |
24-01-24374 | عادل عنبر | 29/11/2023 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 02/01/2024 |
24-01-79262 | MOHAMMED ALDOSERI | 27/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/01/2024 |
24-01-54737 | سحر سعد عيسى العيسى | 27/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/01/2024 |
24-01-63865 | عبدالأمير الستراوي | 24/12/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 02/01/2024 |
24-01-82017 | الهام حسن يعقوب | 27/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/01/2024 |
24-01-80832 | عبدالأمير الستراوي | 24/12/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 02/01/2024 |
24-01-27431 | الهام حسن يعقوب | 28/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/01/2024 |
24-01-61030 | سيد حسن قاهري | 24/12/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 02/01/2024 |
24-01-22772 | جاسم جابر الدوسري | 28/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/01/2024 |
24-01-03547 | جاسم جابر الدوسري | 28/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/01/2024 |
24-01-72936 | سيد حسن قاهري | 26/12/2023 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 02/01/2024 |
24-01-05032 | عبداللة الصالح | 31/12/2023 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/01/2024 |
24-01-82349 | UZMA SABIR | 21/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/01/2024 |
24-01-83621 | رنيم معتوق | 21/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/01/2024 |
24-01-08067 | ebrahim adel | 24/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/01/2024 |
24-01-71914 | faisal | 26/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/01/2024 |
24-01-53622 | jawhra burhadan | 30/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/01/2024 |
24-01-72294 | فاطمه جاسم | 30/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 02/01/2024 |
24-01-96762 | SAMI RADHI SALMAN ALANAISI | 02/01/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 03/01/2024 |
24-01-95660 | Sharifa Abdulla | 02/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/01/2024 |
24-01-33586 | AbdulRahman Alblalushi | 03/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/01/2024 |
24-01-14764 | Hamed Abulfatih | 04/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/01/2024 |
24-01-79413 | علي علي | 04/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/01/2024 |
24-01-82604 | Saloa Mahjoop | 07/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/01/2024 |
24-01-01530 | E M | 10/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/01/2024 |
24-01-95625 | Abdulla Jalal | 13/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/01/2024 |
24-01-75278 | Abdulmajeed Alhatar | 18/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/01/2024 |
24-01-28035 | Abdulaziz Qasim | 19/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/01/2024 |
24-01-56201 | JAMEEL HASAN AHMED ALZAIMOOR | 19/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/01/2024 |
24-01-01364 | safa Isa | 03/01/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 03/01/2024 |
24-01-14611 | Nawaf Saeed | 03/12/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/01/2024 |
24-01-94235 | AHMED GHAZI ABBAS SHAMTOOT | 03/01/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/01/2024 |
24-01-26190 | Arwa Naser | 26/11/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/01/2024 |
24-01-60580 | HASAN ABDULADHEEM HASAN OMRAN | 03/01/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/01/2024 |
24-01-19246 | ABDULRAHMAN ABDULRAHMAN | 28/12/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/01/2024 |
24-01-70920 | Yasser Hussain | 05/09/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/01/2024 |
24-01-20806 | حسين عقيل مرهون | 07/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 08/01/2024 |
24-01-28484 | SAMI RADHI SALMAN ALANAISI | 03/01/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/01/2024 |
24-01-44837 | Mohamed Almutawa | 11/12/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/01/2024 |
24-01-33455 | MARYAM ISA ABDULLA ALESKAFI | 04/01/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/01/2024 |
24-01-92692 | فاطمة عارف | 24/09/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/01/2024 |
24-01-69970 | Fatema Saleh | 05/12/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/01/2024 |
24-01-86628 | Mohammed Binahmed | 10/12/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/01/2024 |
24-01-46710 | حسين معراج | 10/12/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/01/2024 |
24-01-22562 | Tareq Zainal | 21/12/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/01/2024 |
24-01-55139 | Aysha Ebrahim | 20/12/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/01/2024 |
24-01-54459 | NAIF SALEH M ALAJMI | 07/01/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/01/2024 |
24-01-11541 | Maryam AlQassab | 20/12/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/01/2024 |
24-01-06433 | Khalid al Ramadhan | 18/10/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/01/2024 |
24-01-97052 | Sara Alsammak | 22/11/2023 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 08/01/2024 |
24-01-46018 | QASIM ALMUSAYEB | 20/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/01/2024 |
24-01-33227 | Muneera Almannaei | 20/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/01/2024 |
24-01-43155 | Mariam Alabsi | 21/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/01/2024 |
24-01-55576 | Ahmed Alhamdan | 21/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/01/2024 |
24-01-99070 | Aysha AlKhalifa | 23/12/2023 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/01/2024 |
24-01-36078 | Ruqaya Darwish | 14/12/2023 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 10/01/2024 |
24-01-83201 | MARYAM YAQOOB AHMED ALSAEGH | 08/01/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/01/2024 |
24-01-23402 | NEDHAL ABDALI MOHAMED ALSAFFAR | 31/12/2023 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/01/2024 |
24-01-49427 | No Name | 20/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/01/2024 |
24-01-45442 | ايهاب سيد محمد | 27/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/01/2024 |
24-01-14845 | علي | 28/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/01/2024 |
24-01-88767 | مهدي محمد | 10/01/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/01/2024 |
24-01-83633 | ليلى احمد | 22/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/01/2024 |
24-01-65310 | ناجية علي جاسم | 18/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/01/2024 |
24-01-88605 | صلاح جناحي | 18/12/2023 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/01/2024 |
24-01-88607 | ايهاب سيد محمد توفيق | 03/01/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/01/2024 |
24-01-58094 | خالد ابراهيم | 10/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 11/01/2024 |
24-01-56148 | ALI HELAL EBRAHIM | 09/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/01/2024 |
24-01-24849 | عباس السيد عبدالله | 11/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/01/2024 |
24-01-29800 | MUSTAFA ALI SAYED MUSTAFA MOHAMED | 14/01/2024 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 22/01/2025 |
24-01-27645 | عبدالرسول جواد عبداااه | 24/12/2023 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 14/01/2024 |
24-01-48005 | فاطمة حسن | 03/01/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/01/2024 |
24-01-60000 | NAJAT MIRZA | 04/01/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/01/2024 |
24-01-36573 | Bader Alabdulla | 14/01/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/01/2024 |
24-01-07089 | Mohamed ALKHAYAT | 14/01/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/01/2024 |
24-01-98616 | اصيل احمد | 07/01/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/01/2024 |
24-01-34100 | Isa Alkhsyat | 11/01/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/01/2024 |
24-01-42476 | أبو | 12/01/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/01/2024 |
24-01-36052 | سلمان السليطي | 15/01/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/01/2024 |
24-01-40302 | nada bu hassan | 01/01/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/01/2024 |
24-01-73752 | AHMED ALSAYED AHMED | 10/01/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 17/01/2024 |
24-01-84199 | AMAL HASSAN | 10/01/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 17/01/2024 |
24-01-95868 | طيبة جواد رضي | 16/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/01/2024 |
24-01-84358 | ناصر مبارك فرج الدوسري | 10/01/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/01/2024 |
24-01-62642 | ناصر مبارك فرج الدوسري | 10/01/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/01/2024 |
24-01-37739 | ناصر مبارك فرج الدوسري | 10/01/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/01/2024 |
24-01-34043 | ناصر مبارك فرج الدوسري | 10/01/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/01/2024 |
24-01-86495 | عيسى عبدالعزيز محمد | 11/01/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/01/2024 |
24-01-97967 | عيسى عبدالعزيز محمد | 11/01/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/01/2024 |
24-01-72557 | عيسى عبدالعزيز محمد | 11/01/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/01/2024 |
24-01-50516 | فوز | 11/01/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/01/2024 |
24-01-73052 | فوز | 11/01/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/01/2024 |
24-01-19763 | فوز | 11/01/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/01/2024 |
24-01-57307 | khlooud bn jeran | 20/01/2024 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 23/01/2024 |
24-01-70163 | Zahra Hussain | 23/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/01/2024 |
24-01-31053 | Yusuf ALBURSHAID | 23/01/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 28/08/2024 |
24-01-45117 | جابر عطية علي | 15/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 24/01/2024 |
24-01-62915 | فاطمة عبداللة | 24/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/01/2024 |
24-01-50357 | SAYED HUSAIN TALEB MAJEED MAHFOODH | 25/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 28/01/2024 |
24-01-30317 | null | 28/01/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 28/01/2024 |
24-01-96417 | محمد حسن شبيب | 29/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/05/2024 |
24-01-51684 | محمد حسن شبيب | 29/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/05/2024 |
24-01-82795 | ZAHRAA SUBHI JAFAS | 30/01/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 30/01/2024 |
24-01-37780 | Amal S Majeed | 29/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/01/2024 |
24-02-76460 | احمد ربيع | 25/01/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/02/2024 |
24-02-65068 | احمد مهدي محمد | 01/02/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/02/2024 |
24-02-34910 | خلود عبدالله | 21/12/2023 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 01/02/2024 |
24-02-17554 | عماد حشاد | 16/01/2024 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 01/02/2024 |
24-02-67933 | fatema alkhazali | 24/01/2024 | Completed – Contacted the requester | Proffesional | Zallaq Health Center | 01/02/2024 |
24-02-40089 | --- | 15/01/2024 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 15/02/2024 |
24-02-14213 | --- | 15/01/2024 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 01/02/2024 |
24-02-26257 | Zainab Alshaikh | 02/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/02/2024 |
24-02-46177 | احمد محمد | 14/01/2024 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 04/02/2024 |
24-02-73554 | هبة مهدي | 16/01/2024 | Completed – Contacted the requester | Proffesional | Sh. Salman Health Center | 04/02/2024 |
24-02-46200 | Hameeda Ahmed | 12/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-60591 | هدى مراد | 07/12/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-18431 | Muneera Althawadi | 30/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-94974 | Safa Shaheen | 30/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-90252 | Faisal Mubarak | 29/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-87237 | Aqeel Merza | 05/11/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-96601 | Mahmood Hasan | 26/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-18183 | Mahmood Almahfoodh | 25/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-17570 | حسن علي | 10/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-14705 | Farah Mosa | 10/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-93492 | Hawra Alshajarah | 04/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-45839 | Aqeel Alhamad | 03/10/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-16620 | Husain Alaswad | 28/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-96342 | Madina Alasmawi | 25/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-74384 | Fatema Alaswad | 24/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-04113 | Seddiqa Ahmed | 24/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-26619 | Faizs ABAS | 17/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-57962 | Rabab Ali | 16/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-99786 | fatima saeed | 08/09/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-93877 | ali aljouri | 17/08/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-90357 | Hasan Ebrahim | 04/07/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-43580 | Entisar Aloraibi | 12/06/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-15000 | Entisar Aloraibi | 12/06/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-70599 | mohdjaffar Abass | 28/05/2023 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 05/02/2024 |
24-02-10712 | Khulood Faraj | 06/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 06/02/2024 |
24-02-28782 | maryam A.Nabi Ahmed Hasan | 06/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/02/2024 |
24-02-69441 | Hussain Hammadi | 07/01/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 07/02/2024 |
24-02-77148 | Pramod Thekkannattu Govindan Nair | 09/01/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 07/02/2024 |
24-02-18644 | Salman ALqais | 24/01/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 07/02/2024 |
24-02-28020 | Afsar Halim | 14/01/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 07/02/2024 |
24-02-79413 | Hamida Albalooshi | 15/01/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 07/02/2024 |
24-02-97403 | Fatema Falah | 17/01/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 07/02/2024 |
24-02-91164 | Bushra Mashhadi | 21/01/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 07/02/2024 |
24-02-40766 | Fatima Mohammed | 06/02/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 07/02/2024 |
24-02-90866 | Nazi Mohamed | 07/02/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 21/05/2024 |
24-02-83586 | Wael Ali | 27/11/2023 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 08/02/2024 |
24-02-20727 | الهنوف عبدالله | 05/01/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 11/02/2024 |
24-02-75596 | Zahra Qawooz | 17/01/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 11/02/2024 |
24-02-98912 | راشد انور الزعبي | 07/02/2024 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 11/02/2024 |
24-02-72398 | ghada mohammed | 12/02/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2024 |
24-02-50339 | alsayed mohd nema khalil | 13/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2024 |
24-02-30948 | alsayed mohd nema khalil | 13/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/02/2024 |
24-02-75592 | شريفة طارق الدوسري | 05/02/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 13/02/2024 |
24-02-32674 | شريفة طارق الدوسري | 05/02/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 13/02/2024 |
24-02-42901 | دلال الدوسري | 07/02/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 13/02/2024 |
24-02-91703 | AQEEL AHMED HUBAIL SALMAN | 28/01/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/02/2024 |
24-02-25991 | KEVIN PATRICK OSHEA | 17/01/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/02/2024 |
24-02-61074 | - | 14/02/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/02/2024 |
24-02-36843 | Fatima Radhi | 14/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/02/2024 |
24-02-84109 | سكينة عبدالحسين | 11/02/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/03/2024 |
24-02-66994 | ابراهيم احمد محمد | 13/02/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 14/02/2024 |
24-02-82752 | Salman ALqais | 14/02/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/02/2024 |
24-02-02574 | mohamed ali mohamed saleh | 17/02/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 18/02/2024 |
24-02-57339 | HUSAIN AHMED ALI HASAN | 17/02/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 18/02/2024 |
24-02-00941 | SAMI RADHI SALMAN ALANAISI | 18/02/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/01/2025 |
24-02-65678 | JAMEEL HASAN AHMED ALZAIMOOR | 18/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/05/2024 |
24-02-20603 | SHAIMA FAISAL RADHI NASAIF | 18/02/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/02/2024 |
24-02-86277 | RABAB YUSUF AHMED MOHAMED | 07/02/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/02/2024 |
24-02-71127 | CHRISTINE MOHAMED MAHDI ALI | 29/01/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/02/2024 |
24-02-04106 | محمد ابراهيم الشوملي | 24/01/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 19/02/2024 |
24-02-67848 | ABDULLA | 23/01/2024 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 19/02/2024 |
24-02-14896 | fatema eltom | 01/02/2024 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 19/02/2024 |
24-02-26105 | Nabil Ameen | 18/01/2024 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 19/02/2024 |
24-02-24052 | Maria DeFezLaso | 07/02/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 19/02/2024 |
24-02-28146 | عيسى احمد | 03/02/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2024 |
24-02-67286 | Raya Muthanna | 19/01/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2024 |
24-02-75835 | anjamma mankonda | 09/01/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2024 |
24-02-86146 | Abdulrahman Farooq | 17/01/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2024 |
24-02-22860 | رحاب المطوع | 18/01/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2024 |
24-02-58107 | سارة المحاسنة | 28/01/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2024 |
24-02-85975 | مريم عزيز | 12/02/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2024 |
24-02-15926 | Faheem Mohammad Ilyas | 12/02/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2024 |
24-02-38516 | Ebrahim Alqahtan | 12/02/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2024 |
24-02-60416 | Ahmed Alalawi | 14/02/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2024 |
24-02-15868 | Noora Ahmedn | 14/02/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2024 |
24-02-81822 | AHMED ALQASHAR | 19/02/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/02/2024 |
24-02-19732 | ريكان الطلق | 20/02/2024 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 21/02/2024 |
24-02-60784 | Mohamed Alhameedi | 22/02/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 28/08/2024 |
24-02-69481 | Fatima Radhi | 21/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/02/2024 |
24-02-78754 | حسين الشويخ | 21/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/02/2024 |
24-02-75997 | فاطمة محمد علي منصور العكري | 19/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/02/2024 |
24-02-09467 | Reem Radhi | 25/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/02/2024 |
24-02-62034 | MOHAMMED AHMED | 25/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/02/2024 |
24-02-53512 | ALI ABDALI ALI MOHAMED | 25/02/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/02/2024 |
24-02-10540 | ايمان اسماعيل | 07/02/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/02/2024 |
24-02-73498 | leila kahouli | 23/02/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/02/2024 |
24-02-27553 | Sawood Masoud | 29/01/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/02/2024 |
24-02-63810 | Manal Shubber | 07/01/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/02/2024 |
24-02-00629 | Khalid Alansari | 07/01/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/02/2024 |
24-02-38350 | Samia Mirza | 21/01/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/02/2024 |
24-02-56604 | Rehab Abdulhameed | 28/01/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/02/2024 |
24-02-65842 | Zahra Jasim | 01/02/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/02/2024 |
24-02-47639 | Ali Alhawaj | 11/02/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/02/2024 |
24-02-61891 | Ali Alwardi | 04/02/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/02/2024 |
24-02-06610 | إبراهيم آدم | 11/01/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 26/02/2024 |
24-02-79355 | مرضية عبدالنبي | 25/02/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 26/02/2024 |
24-02-62315 | sayed mahdi hadi shubar majed | 26/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/02/2024 |
24-02-33412 | Layla Eid | 27/02/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 27/02/2024 |
24-02-98995 | محمد على خميس | 27/02/2024 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 27/02/2024 |
24-02-90924 | Mohamed Saad | 27/02/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 28/02/2024 |
24-02-73782 | رضا عبدالله عيسى | 28/02/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 29/02/2024 |
24-03-56660 | ايمان الدوسري | 29/02/2024 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 03/03/2024 |
24-03-50878 | jameel hasan ahmed | 03/03/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/03/2024 |
24-03-36057 | أحمد رضي حسن العجيمي | 03/03/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/03/2024 |
24-03-89999 | MUSTAFA MERZA AHMED ISMAEEL | 03/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 06/03/2024 |
24-03-93189 | MAHMOUD MOHAMED SAFWAT AMIN | 04/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 04/03/2024 |
24-03-63927 | هاشمية السيد سعيد علوي | 04/03/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/03/2024 |
24-03-56637 | Amna Bakhsh | 03/03/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 04/03/2024 |
24-03-96726 | Hasan Hammad | 03/03/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 05/03/2024 |
24-03-67655 | SALEH MAHDI | 25/02/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/03/2024 |
24-03-77944 | مفتاح جمعة الدوسري | 05/03/2024 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 05/03/2024 |
24-03-63468 | Ahmed Kadhem | 06/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 06/03/2024 |
24-03-36650 | NAWAF BUQAIS | 06/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 06/03/2024 |
24-03-15784 | Najla | 06/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 06/03/2024 |
24-03-41807 | NADER SAYED ADNAN ALI KADHEM | 06/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 06/03/2024 |
24-03-33346 | NOORA BUALLY | 15/02/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 07/03/2024 |
24-03-36425 | MOHAMMED ISA ALMALAKY | 06/01/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 07/03/2024 |
24-03-20880 | AYSHA ALREWAIY | 15/02/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 07/03/2024 |
24-03-57735 | MOHAMMED BUZAID | 03/03/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 07/03/2024 |
24-03-61397 | OSAMA GHAZI ABDULJALIL AHMED | 05/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 07/03/2024 |
24-03-38102 | - | 06/03/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 10/03/2024 |
24-03-44228 | انوار ابراهيم | 10/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 10/03/2024 |
24-03-07927 | OSAMA GHAZI ABDULJALIL AHMED | 11/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/03/2024 |
24-03-16967 | MAHMOOD HUSSAIN A.NABI ALSHOALA | 11/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/03/2024 |
24-03-71307 | NAWAF ALBUAINAIN | 07/03/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 12/03/2024 |
24-03-85437 | Mahdi Hasan AlKalaiti | 12/03/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 12/03/2024 |
24-03-07625 | Tahani Salman | 05/03/2024 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 13/03/2024 |
24-03-73216 | Jassim Ajaj | 11/03/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/03/2024 |
24-03-24583 | Narjes Madan | 12/03/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/03/2024 |
24-03-05498 | Layla AlJazzaf | 12/03/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/03/2024 |
24-03-41616 | fatema ahmed | 15/02/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 14/03/2024 |
24-03-26608 | Ameena | 13/02/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 14/03/2024 |
24-03-50574 | علي ابراهيم | 11/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 14/03/2024 |
24-03-72603 | عواطف جعفر عبدالنبي | 14/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 14/03/2024 |
24-03-73398 | Aleena Ashraf | 13/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 17/03/2024 |
24-03-48687 | Khadija Hasan | 14/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 17/03/2024 |
24-03-81122 | سعد رفيع | 11/03/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/03/2024 |
24-03-82860 | Madiha Ahmed | 14/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 17/03/2024 |
24-03-41662 | أسعد طلال المحيمد | 08/03/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 17/03/2024 |
24-03-66803 | abdulla khalifa ahmed al doseri | 17/03/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/03/2024 |
24-03-45332 | Hanan Nama | 17/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 19/03/2024 |
24-03-18631 | Shaikha Jameel | 18/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 19/03/2024 |
24-03-85376 | Mohamed Eid | 20/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 21/03/2024 |
24-03-42253 | SALEH MAHDI SALEH ALSHEHABI | 19/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/01/2025 |
24-03-36596 | FADHEL ABBAS ABDULRASOOL ALMEQAHWI | 16/02/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/03/2024 |
24-03-56883 | MOHAMED EBRAHIM MAHDI MANSI | 26/02/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/03/2024 |
24-03-64404 | JAAFAR MULLA ALI ABDULLA ABDULEMAM | 02/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/03/2024 |
24-03-58413 | Wafa Abdulla | 07/01/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 20/03/2024 |
24-03-26646 | HASAN SHAHEEN | 07/01/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-49138 | Sumaya Alorayedh | 07/01/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-76981 | Wafa Abdulla | 09/01/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-83841 | Ahmed Ahmed | 08/01/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-82299 | Batool Qaedi | 18/01/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-11223 | Mohamed Gheyath | 24/01/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-22548 | عبدالله مطر | 28/01/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/06/2024 |
24-03-58616 | Zahra Ahmed | 28/02/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-43401 | zainab hammed | 26/11/2023 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/03/2024 |
24-03-56130 | Hussain | 06/03/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-71614 | Maryam Ali | 19/03/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-75455 | DALAL ALAHMED | 20/03/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-37919 | موزه جاسم الذوادي | 03/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 21/03/2024 |
24-03-64015 | mohamed yaqoob | 03/02/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/03/2024 |
24-03-37767 | Abeer Ali | 07/02/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-17874 | shereen janahi | 07/02/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/03/2024 |
24-03-88965 | أفراح جعفر أحمد سبت | 11/02/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-51358 | موزه جاسم الذوادي | 03/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 21/03/2024 |
24-03-56539 | Aysha Almuradi | 19/02/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-33570 | Fatema Sabaa | 12/03/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 21/03/2024 |
24-03-81597 | ali hasan | 07/02/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/03/2024 |
24-03-90653 | shelain brown | 11/01/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/03/2024 |
24-03-34222 | claude louis el raji | 10/01/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/03/2024 |
24-03-46981 | nawaf aljaber | 05/01/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/03/2024 |
24-03-03260 | hussain qroof | 19/03/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/03/2024 |
24-03-67932 | narjes khalil | 07/02/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/03/2024 |
24-03-40730 | mohamed ali | 04/02/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 24/03/2024 |
24-03-02831 | ALI AL BAKRI | 24/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 24/03/2024 |
24-03-55195 | Amal عرفه | 24/03/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 24/03/2024 |
24-03-67149 | زبنب | 22/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 24/03/2024 |
24-03-88955 | Maher ALasri | 19/03/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/03/2024 |
24-03-12760 | Mona Mohd | 24/03/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/03/2024 |
24-03-95517 | صالح الصيادي | 25/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 25/03/2024 |
24-03-82091 | fouad tabet | 07/03/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/03/2024 |
24-03-92627 | fouad tabet | 07/03/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/03/2024 |
24-03-16483 | احمد البنكي | 24/02/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/03/2024 |
24-03-24792 | محمد ابراهيم | 21/02/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/03/2024 |
24-03-74618 | هانم كمال | 24/01/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/03/2024 |
24-03-97816 | سالم بومجيد | 25/01/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/03/2024 |
24-03-95186 | محسن احمد | 21/01/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/03/2024 |
24-03-60967 | عبدالله مجيران | 26/03/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/03/2024 |
24-03-49819 | Asma Yadkar | 26/03/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/03/2024 |
24-03-73642 | ALI MOHAMED SAEED ABDULRASOOL ALEKRI | 24/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 28/03/2024 |
24-03-12972 | TALHA KHAN | 29/02/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/03/2024 |
24-03-17187 | MARYAM MANSOOR MAHDI ABDULLA | 03/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/03/2024 |
24-03-32392 | Hawra Ahmed | 03/03/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2024 |
24-03-39289 | Hussain saeed | 15/01/2024 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 27/03/2024 |
24-03-67095 | Ghada Aman | 05/03/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2024 |
24-03-66277 | SELVARAJA PERUMAL | 17/03/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2024 |
24-03-46267 | Layla Alnajjar | 22/01/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2024 |
24-03-50211 | محمد الحايكي | 15/02/2024 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 27/03/2024 |
24-03-13820 | Mujtaba Mohammed | 08/02/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 27/03/2024 |
24-03-24269 | منى عيسى | 21/02/2024 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 27/03/2024 |
24-03-26216 | Abdulla Ali | 27/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 27/03/2024 |
24-03-92086 | Ghufran Talha | 26/03/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/03/2024 |
24-03-60407 | abdulla alhalwachi | 25/03/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/03/2024 |
24-03-47172 | دلال الحسن | 17/03/2024 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 28/03/2024 |
24-03-36481 | لا يوجد | 13/03/2024 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 28/03/2024 |
24-03-42143 | ABBAS YOUSIF | 27/03/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 28/03/2024 |
24-03-57288 | Amal Mohammed | 04/02/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 31/03/2024 |
24-03-16850 | Afrah Ashoor | 16/02/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 01/04/2024 |
24-03-66323 | Abdul WAhed AlNashaba | 06/02/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 31/03/2024 |
24-03-23544 | Fatema Hajair | 21/02/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 31/03/2024 |
24-03-65869 | Marwa Ali | 17/03/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 01/04/2024 |
24-03-40797 | Hadi Alaali | 14/03/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 31/03/2024 |
24-04-95063 | Hassan | 04/03/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 01/04/2024 |
24-04-59178 | Mohamed Dashti | 29/02/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 01/04/2024 |
24-04-72391 | Ahmed Ali Alqannas | 26/02/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 01/04/2024 |
24-04-33899 | Eman Hashem | 24/03/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 01/04/2024 |
24-04-19958 | احمد الشيخ | 02/04/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 02/04/2024 |
24-04-13745 | محمد الحدي | 02/04/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 02/04/2024 |
24-04-06443 | abdulaziz abdullatif | 07/03/2024 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 02/04/2024 |
24-04-69686 | ranya alnooby | 12/03/2024 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 02/04/2024 |
24-04-56409 | SALMAN ALMAHMOOD | 28/03/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/04/2024 |
24-04-57362 | khawther | 10/03/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 08/04/2024 |
24-04-33231 | Mohamed Matrook | 02/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 08/04/2024 |
24-04-04444 | Shaikha Alkaabi | 08/04/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 28/08/2024 |
24-04-26865 | sadeq madan | 07/04/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 09/04/2024 |
24-04-22498 | علي | 01/04/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 09/04/2024 |
24-04-60671 | سعود عبدالعزيز المهيزع | 08/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 09/04/2024 |
24-04-53559 | MOHAMMED ADEL | 08/04/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/04/2024 |
24-04-79913 | FAISAL HERZ | 17/03/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/04/2024 |
24-04-06166 | maryam esam | 02/04/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/04/2024 |
24-04-55290 | AHMED RHADI | 28/01/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/04/2024 |
24-04-38348 | FAISAL ALGHARAIFI | 04/02/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/04/2024 |
24-04-60969 | KHALID ALSAQER | 14/03/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/04/2024 |
24-04-98009 | AMNAH HAMZA | 11/01/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 11/04/2024 |
24-04-12638 | Fathi Alhayki | 27/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/04/2024 |
24-04-97127 | Hawra Abdulmalik | 27/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/04/2024 |
24-04-72070 | Hani Ahmed | 03/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/04/2024 |
24-04-24537 | Amal Alkhawaja | 03/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/04/2024 |
24-04-37026 | Maram Ahmed | 15/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 16/04/2024 |
24-04-97434 | Khalil Almehza | 03/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/04/2024 |
24-04-14100 | Shaheen Aljuned | 15/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 16/04/2024 |
24-04-87488 | Anfal Alawadhi | 02/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/04/2024 |
24-04-75663 | Taimoor Ilyas | 07/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/04/2024 |
24-04-64082 | hani kajouk | 11/03/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 16/04/2024 |
24-04-66562 | Jessa Boco | 07/04/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 17/04/2024 |
24-04-33405 | Needa javed | 15/04/2024 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 17/04/2024 |
24-04-37132 | رباب النهام | 17/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 17/04/2024 |
24-04-09180 | DANA WALEED ABDULLA KHALAF | 17/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 18/04/2024 |
24-04-68243 | ايمان اسماعيل | 02/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 18/04/2024 |
24-04-48818 | Layla Aseeri | 15/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 18/04/2024 |
24-04-47141 | Haeder Naser | 15/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 18/04/2024 |
24-04-22322 | يوسف عرفة | 15/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 18/04/2024 |
24-04-79490 | سلمى الاخضر | 15/04/2024 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 18/04/2024 |
24-04-39485 | Sami Bucheeri | 18/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 18/04/2024 |
24-04-22423 | anfal faraj | 18/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 18/04/2024 |
24-04-56316 | HUSAIN ALI JAAFAR ABDALI | 12/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 18/04/2024 |
24-04-33542 | EMAN ALI SALMAN AHMED | 07/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 18/04/2024 |
24-04-28314 | مبارك محمد عبداللة | 26/03/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 18/04/2024 |
24-04-09948 | مبارك محمد عبداللة | 26/03/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 18/04/2024 |
24-04-09752 | محمد بابكر الرضي الأمينن | 28/03/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 18/04/2024 |
24-04-52984 | SAYED MOHAMED A.AMEER JAAFAR ALHELAIBI | 08/04/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 18/04/2024 |
24-04-53865 | زينب حسين حيدر | 24/03/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/04/2024 |
24-04-29641 | سلمان حسين سلمان | 08/04/2024 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/04/2024 |
24-04-70593 | JANAN YUSUF AHMED KHALAF | 21/04/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 21/04/2024 |
24-04-60679 | MESHAL ALI HASAN ALI | 21/04/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 21/04/2024 |
24-04-41683 | null | 22/03/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 21/04/2024 |
24-04-50635 | أحمد عبدالغني | 01/04/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 21/04/2024 |
24-04-19100 | noora | 19/04/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 22/04/2024 |
24-04-35966 | HAJAR HUSAIN SAYED MUSTAFA MOHAMED | 21/04/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/07/2024 |
24-04-71696 | noora | 19/04/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 22/04/2024 |
24-04-09375 | Haeder Naser | 21/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/04/2024 |
24-04-54252 | Ebrahim Alqahtan | 21/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/04/2024 |
24-04-67247 | Shereen Ahmad | 22/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/04/2024 |
24-04-91765 | ADNAN FUAD SAYED ADNAN AHMED | 22/04/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/07/2024 |
24-04-36681 | Amina Abdulwahab | 24/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 24/04/2024 |
24-04-51706 | Talha Khan | 28/04/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 28/04/2024 |
24-04-08998 | Salim Ahmed | 15/02/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 29/04/2024 |
24-04-93142 | - | 23/04/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 29/04/2024 |
24-04-94272 | إبراهيم الشعلة | 27/04/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 29/04/2024 |
24-04-20315 | Shabeer | 16/04/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 29/04/2024 |
24-04-80892 | سلمان سرحان | 21/04/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 29/04/2024 |
24-04-84445 | بثينة السندي | 17/03/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 29/04/2024 |
24-04-40798 | لم يذكر | 22/04/2024 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 30/04/2024 |
24-04-05813 | فاطمة جاسم | 25/04/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 30/04/2024 |
24-04-53041 | فوزية | 28/04/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 30/04/2024 |
24-04-00276 | عبدالعزيز احمد | 08/04/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 30/04/2024 |
24-04-71086 | Lulwa Mubarak | 29/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 02/05/2024 |
24-04-02477 | Mansoor Bukhari | 30/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 30/04/2024 |
24-04-16351 | Mahmood Albalooshi | 29/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 30/04/2024 |
24-05-11810 | صالح السادة | 28/03/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/05/2024 |
24-05-74508 | صالح السادة | 28/03/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/05/2024 |
24-05-23008 | فريد | 03/03/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/05/2024 |
24-05-50488 | Ebrahim AlQahtan | 23/04/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/05/2024 |
24-05-15887 | Fatema Bucheery | 24/03/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/05/2024 |
24-05-36032 | صالح السادة | 04/04/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/05/2024 |
24-05-05542 | فريد | 10/03/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/05/2024 |
24-05-69609 | محمد الهاجري | 21/04/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/05/2024 |
24-05-03584 | منيرة ناصر | 29/04/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/05/2024 |
24-05-09318 | نادر حسن | 10/03/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/05/2024 |
24-05-79713 | محمد حسن | 14/03/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/05/2024 |
24-05-33760 | ياسر احمد | 10/01/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/05/2024 |
24-05-51296 | Hessa Hamad | 02/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 02/05/2024 |
24-05-76168 | shaima dohrab | 05/05/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 05/05/2024 |
24-05-02525 | جبر مبارك | 27/04/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/05/2024 |
24-05-49339 | YASER MAHMOOD MIRZA YUSUF | 05/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/07/2024 |
24-05-38486 | فاطمة البلوشــي | 28/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/05/2024 |
24-05-15985 | Ahmed Hasan | 14/01/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 07/05/2024 |
24-05-22307 | عالية الهملان | 28/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/05/2024 |
24-05-71075 | Shereen Ahmad | 28/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/05/2024 |
24-05-55723 | بدور المال | 30/01/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 07/05/2024 |
24-05-12604 | ايمان يوسف | 26/02/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 07/05/2024 |
24-05-39907 | فتحية الكوهجي | 05/05/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 07/05/2024 |
24-05-05891 | Faisal Jamal | 28/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/05/2024 |
24-05-42578 | ELENA | 19/03/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 07/05/2024 |
24-05-29312 | Salman Marhoon | 29/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/05/2024 |
24-05-14311 | Abdul Alikkal | 30/04/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/05/2024 |
24-05-72426 | FAISAL HABIB AHMED ALMOATHEN | 07/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 07/05/2024 |
24-05-84127 | - | 30/04/2024 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/05/2024 |
24-05-67179 | - | 30/04/2024 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/05/2024 |
24-05-29638 | neene sreftosh | 12/02/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/05/2024 |
24-05-18339 | - | 08/05/2024 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/05/2024 |
24-05-17747 | - | 05/05/2024 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/05/2024 |
24-05-48483 | اروى احمد الوردي | 07/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 08/05/2024 |
24-05-01105 | - | 05/05/2024 | Irrelevant Request | Administrative | Sh. Sabah Al-Salem Health Center | 08/05/2024 |
24-05-84834 | - | 01/05/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/05/2024 |
24-05-09667 | ronaldo jr | 18/04/2024 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/05/2024 |
24-05-10517 | مروه | 08/05/2024 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 20/06/2024 |
24-05-51959 | noora alhussain | 15/04/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 08/05/2024 |
24-05-03218 | حمود عبدالله ناصر | 06/05/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 08/05/2024 |
24-05-87486 | Samar mohammed | 06/05/2024 | Completed – Did not contact the requester | Administrative | Madinat Khalifa Health Center | 08/05/2024 |
24-05-25557 | namat alsubaaie | 07/05/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 08/05/2024 |
24-05-32013 | RAJAN V.N.R | 24/04/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/05/2024 |
24-05-10834 | بدرية | 30/04/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/05/2024 |
24-05-62191 | - | 28/01/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 12/05/2024 |
24-05-71695 | علي جواد سعيد علي | 07/04/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 04/06/2024 |
24-05-39290 | SHERIN RASHEED | 24/04/2024 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/05/2024 |
24-05-25093 | Hafsah Nawaz | 08/05/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 09/05/2024 |
24-05-53149 | AHMED ISA ALI TARAIF | 09/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/05/2024 |
24-05-65478 | MUDASIR RAZA | 02/05/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 09/05/2024 |
24-05-38481 | أم طلال | 09/05/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/05/2024 |
24-05-02315 | SALMAN JAFFAR ABBAS FADHUL | 07/04/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/07/2024 |
24-05-76589 | عبدالله الهاجري | 06/05/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 12/05/2024 |
24-05-31693 | شيخه السليطي | 07/05/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 12/05/2024 |
24-05-88568 | كوثر القصاب | 08/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/05/2024 |
24-05-65119 | ايمان اسماعيل | 08/05/2024 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/05/2024 |
24-05-46973 | NEDHAL AHMED ABDULLA ALASKAFI | 31/03/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 12/05/2024 |
24-05-45988 | Maryam Ali Abdulla | 21/04/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 12/05/2024 |
24-05-28456 | taher ali bakir | 09/04/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 12/05/2024 |
24-05-44010 | jamal aljenaid | 02/05/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 12/05/2024 |
24-05-18228 | Abeer Alkooheji | 28/03/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 12/05/2024 |
24-05-94767 | عبدالمهدي عبدالله | 09/05/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/05/2024 |
24-05-79719 | عبدالمهدي عبدالله | 09/05/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/05/2024 |
24-05-38195 | عبدالمهدي عبدالله | 09/05/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/05/2024 |
24-05-85975 | عبدالمهدي عبدالله | 09/05/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/05/2024 |
24-05-86699 | Shaheen Aljuned | 13/05/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 13/05/2024 |
24-05-44556 | هاني عبدالله | 12/05/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 13/05/2024 |
24-05-04959 | mohsen a.aziz mohsen | 12/05/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 13/05/2024 |
24-05-62906 | جاسم محمد | 13/05/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/05/2024 |
24-05-82744 | seham abdullamer isa | 12/05/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 14/05/2024 |
24-05-88268 | CRISANA ASPERGA | 22/04/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 15/05/2024 |
24-05-05071 | wafa mohammed | 13/05/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 16/05/2024 |
24-05-00907 | محمد سلمان | 07/05/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/05/2024 |
24-05-99189 | غزلان ايهاب | 14/05/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/05/2024 |
24-05-19081 | غزلان ايهاب | 14/05/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 16/05/2024 |
24-05-19471 | SAYED MOHAMED A.AMEER JAAFAR ALHELAIBI | 19/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 21/05/2024 |
24-05-68026 | SAYED MOHAMED A.AMEER JAAFAR ALHELAIBI | 19/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/05/2024 |
24-05-15097 | salman ebrahim salman | 13/05/2024 | Completed – Did not contact the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/05/2024 |
24-05-94137 | سلام يوسف إبراهيم | 14/05/2024 | Completed – Did not contact the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 19/05/2024 |
24-05-58530 | sayed mohd ali | 20/05/2024 | Completed – Did not contact the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/05/2024 |
24-05-09136 | sayed mohd ali | 16/05/2024 | Completed – Did not contact the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/05/2024 |
24-05-49263 | زهراء فيصل العلوي | 20/05/2024 | Completed – Did not contact the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/05/2024 |
24-05-32992 | Ahmed Omran | 20/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/05/2024 |
24-05-13885 | Sayed Alhelaibi | 20/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/05/2024 |
24-05-89068 | Hajar Faraj | 08/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2024 |
24-05-35236 | Sayed Adnan Alseba | 14/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2024 |
24-05-10743 | Yasser Abdulla | 15/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2024 |
24-05-72349 | Ebtisam Naji | 19/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2024 |
24-05-27120 | Lolwa Seyadi | 19/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2024 |
24-05-39414 | Fatima Aseeri | 19/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2024 |
24-05-33339 | Batool Almudawib | 19/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2024 |
24-05-79406 | Muslim Mohammed | 24/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 21/05/2024 |
24-05-74988 | أم مشعل | 24/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 21/05/2024 |
24-05-01451 | لا يوجد | 24/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 21/05/2024 |
24-05-14706 | صالح الصيادي | 24/04/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 21/05/2024 |
24-05-24686 | BADER Yusuf | 30/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 21/05/2024 |
24-05-70970 | Mahmood Yusuif | 05/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 21/05/2024 |
24-05-60338 | Noor Ahmed | 21/05/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 21/05/2024 |
24-05-96920 | Amina mohd ali Alansari | 06/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 21/05/2024 |
24-05-22877 | محمد أحمد | 07/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 21/05/2024 |
24-05-47415 | FATEMA ABDULMOHSEN HASAN BINRAJAB | 21/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/07/2024 |
24-05-85942 | HADEEL MERZA HABIB MAHMOOD | 20/05/2024 | Completed – Contacted the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 23/05/2024 |
24-05-59461 | Mariam Ali | 23/05/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/05/2024 |
24-05-48846 | abdulla al hassan | 23/05/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 23/05/2024 |
24-05-19270 | محمد الحدي | 11/02/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/05/2024 |
24-05-06754 | لطيفة القلاف | 23/05/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 26/05/2024 |
24-05-28302 | Mahmood Alsaeed | 28/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 26/05/2024 |
24-05-10617 | WADEEAH SAYED FATTAH MOHAMED MOHAMED | 26/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 26/05/2024 |
24-05-92170 | SOMA SANTOSH KUMAR AWASTHI | 26/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/07/2024 |
24-05-52626 | - | 24/05/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/05/2024 |
24-05-98429 | wafa a.majeed al durazi | 26/05/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/05/2024 |
24-05-58051 | zahra majeed asghar | 27/05/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/05/2024 |
24-05-05356 | رجاء عبدالرسول علي | 12/05/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 27/05/2024 |
24-05-29240 | Mohammed Shareef | 26/05/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/05/2024 |
24-05-34558 | بشرى العلوي | 26/05/2024 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 27/05/2024 |
24-05-30134 | أبراهيم بوهيد | 22/05/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 27/05/2024 |
24-05-92716 | مشاعل الدوسري | 21/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/05/2024 |
24-05-86459 | Noor Adam | 22/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/05/2024 |
24-05-51795 | Masooma Ali | 23/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/05/2024 |
24-05-43036 | محمد العبدالله | 13/02/2024 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 28/05/2024 |
24-05-78641 | ايمان | 12/05/2024 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 28/05/2024 |
24-05-91101 | عارف محمد علي الكواري | 15/04/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 29/05/2024 |
24-05-72563 | MOHAMED EBRAHIM ABDULWAHED MOHSEN | 29/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/05/2024 |
24-05-09158 | HAWRA ABBAS EBRAHIM SALEH | 29/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/05/2024 |
24-05-09681 | سيد حسن معتوق علوي | 27/05/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 29/05/2024 |
24-05-27526 | KAWTHAR EMAD SAYED SALEH ALMESHQAB | 28/04/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 30/05/2024 |
24-06-39911 | أحمد فواز | 20/05/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 02/06/2024 |
24-06-12309 | ROLANDO DIMAUNAHAN | 23/05/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 02/06/2024 |
24-06-83621 | محمد جاسم درويش | 09/05/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 02/06/2024 |
24-06-87884 | ABKAR OSMAN GADIER | 02/06/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/06/2024 |
24-06-03957 | Maitham Mohamed | 13/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 02/06/2024 |
24-06-06681 | Muneera Aljasim | 21/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 02/06/2024 |
24-06-54461 | صالح الصيادي | 30/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 02/06/2024 |
24-06-35767 | SULAIMAN MOHAMMED | 19/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 02/06/2024 |
24-06-08975 | أحمد عباس عبد الحسين | 19/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 02/06/2024 |
24-06-22603 | Sanad Albinali | 02/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 03/06/2024 |
24-06-01707 | فاطمة فاضل | 02/06/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/06/2024 |
24-06-24570 | JALAL ALARAYED | 02/06/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/06/2024 |
24-06-93895 | نادية خليل هاشم | 27/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/06/2024 |
24-06-60561 | LATIFA ALROMAIHI | 09/05/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 03/06/2024 |
24-06-72957 | Ismaeel ALHADDAD | 19/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 03/06/2024 |
24-06-66048 | Fatema Hasan | 09/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 03/06/2024 |
24-06-33434 | RASHED ALAZEMI | 26/05/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 03/06/2024 |
24-06-09539 | moahmed Aldoseri | 13/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 03/06/2024 |
24-06-76999 | Mohamed ALHAMMADI | 06/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 03/06/2024 |
24-06-41623 | نرجس | 13/05/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 03/06/2024 |
24-06-91304 | Khalid Yateem | 02/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 04/06/2024 |
24-06-95466 | MIRZA MOHAMED MIRZA ALARADI | 03/06/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 03/06/2024 |
24-06-40388 | Ali | 21/05/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 03/06/2024 |
24-06-28205 | Abdulla | 27/05/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 03/06/2024 |
24-06-12280 | AMEERA ALI | 26/05/2024 | Completed – Did not contact the requester | Administrative | Madinat Khalifa Health Center | 04/06/2024 |
24-06-48210 | حسن عبدالله | 01/06/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/06/2024 |
24-06-53059 | ساره محمد علي محمد | 01/06/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 09/06/2024 |
24-06-29783 | NILL | 14/05/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 04/06/2024 |
24-06-39181 | Hameed Mohamed | 03/06/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 29/07/2024 |
24-06-00305 | عادل الغتم | 13/02/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-37264 | عيسى حسن | 18/03/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-20143 | سمية الملا | 07/05/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-11923 | يوسف الخباز | 21/05/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-40071 | حسين الستراوي | 13/05/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-54727 | عبدالله العنزي | 07/01/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/06/2024 |
24-06-51689 | Ahmed Albalooshi | 02/01/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/06/2024 |
24-06-10393 | Manahil Khaled | 04/01/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/06/2024 |
24-06-63127 | Muneera Alzayani | 28/01/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/06/2024 |
24-06-47545 | Amro mohamed Jaber | 06/02/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/06/2024 |
24-06-87420 | Fadheela Kamal | 18/02/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/06/2024 |
24-06-63797 | خليفة محمد | 22/02/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/06/2024 |
24-06-56629 | سلطان الباكر | 24/02/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/06/2024 |
24-06-07826 | Majeed Taqi | 07/03/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/06/2024 |
24-06-93458 | هاشم حرفوش | 18/02/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/06/2024 |
24-06-96737 | حسين الستراوي | 13/05/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-12008 | ايمان اسماعيل علي | 03/01/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/06/2024 |
24-06-67149 | محمد ابراهيم الشوملي | 24/01/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 04/06/2024 |
24-06-56383 | جنات عبدالله | 07/02/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-49020 | مصطفى إسماعيل | 04/02/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-33793 | حميد مرهون علي | 20/02/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-81451 | Ayesha Zubair | 28/03/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-31281 | حسين احمد الدوسري | 26/05/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 04/06/2024 |
24-06-02301 | Maria | 14/01/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-85953 | إسراء إبراهيم | 14/01/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-79590 | فاطمة خلف | 27/04/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-79432 | جاسم | 16/05/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-62308 | حمزة الحواج | 13/05/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-19066 | حسن الحايكي | 20/02/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-52153 | حسن الحايكي | 08/04/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-24202 | عباس حسن | 05/03/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-02646 | مصطفى العلي | 16/04/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-32652 | سيد حيدر جاسم علي علوي | 02/04/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-91178 | لا يوجد | 16/05/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-12364 | خديجة علي عون سلمان | 21/05/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-65628 | حمزة أمير العلي | 28/05/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-49967 | لا يوجد | 29/04/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-80349 | محمد عباس حسن | 28/05/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/06/2024 |
24-06-88816 | MOHAMED HUSAIN JAWAD YUSUF | 14/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/06/2024 |
24-06-47769 | FATEMA MOHSEN ABDULLA MOHSEN | 16/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/06/2024 |
24-06-02869 | ZAINAB SULAIMAN SHAIKH MOHAMED ALI AL MADANI | 02/05/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/06/2024 |
24-06-14380 | مريم محمد | 25/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/06/2024 |
24-06-96900 | زينب الناجم | 17/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/06/2024 |
24-06-42653 | زينب الناجم | 17/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/06/2024 |
24-06-01936 | ليلى يعقوب الوزان | 21/04/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/06/2024 |
24-06-26361 | محمد علي صالح | 28/05/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/06/2024 |
24-06-14504 | محمد حبيب | 13/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/06/2024 |
24-06-86078 | محمد حبيب | 13/03/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/06/2024 |
24-06-34558 | كلثم محمد | 29/05/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 05/06/2024 |
24-06-92701 | no name | 20/03/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 05/06/2024 |
24-06-71866 | Noofa Almutawa | 05/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 05/06/2024 |
24-06-69617 | ابو راشد | 15/05/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/06/2024 |
24-06-76981 | شيخه حمد حويل | 18/05/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/06/2024 |
24-06-84997 | amna mohammed (moh staff) | 11/05/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/06/2024 |
24-06-75260 | لايوجد | 30/05/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/06/2024 |
24-06-03699 | OSAMAH AQEL | 06/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 06/06/2024 |
24-06-71825 | عبدالعزيز | 05/06/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/06/2024 |
24-06-01803 | khadija | 04/06/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 09/06/2024 |
24-06-56160 | nora martinez | 08/06/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 09/06/2024 |
24-06-84444 | Maryam Alzayani | 09/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 10/06/2024 |
24-06-06908 | Noora | 05/06/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/06/2024 |
24-06-96269 | Ammar Alzoubi | 23/05/2024 | Completed – Contacted the requester | Legal | Bahrain & Kuwait Health Center – HIDD | 12/06/2024 |
24-06-61637 | hissa mohd | 06/06/2024 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 12/06/2024 |
24-06-95406 | محمد شريدة | 11/06/2024 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 12/06/2024 |
24-06-07586 | Madiha Ahmed | 10/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 13/06/2024 |
24-06-39283 | خليل ابراهيم محمد عبدالغفار | 03/04/2024 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 13/06/2024 |
24-06-73173 | فاضي صبحي رشيد المحمد | 14/04/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 13/06/2024 |
24-06-75046 | لطيفه السعيدي | 12/02/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 13/06/2024 |
24-06-66680 | فاروق علي القطان | 03/01/2024 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 13/06/2024 |
24-06-01542 | محمد الهاجري | 05/05/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/06/2024 |
24-06-00676 | ثرسا محمد عزيز | 12/02/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 13/06/2024 |
24-06-74762 | موسى حماد | 05/03/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 13/06/2024 |
24-06-06496 | فايزة عبدالله | 08/05/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/06/2024 |
24-06-94131 | إبراهيم أحمد | 09/05/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/06/2024 |
24-06-56237 | لايوجد | 17/03/2024 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 13/06/2024 |
24-06-78524 | أحمد المحمود | 09/05/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/06/2024 |
24-06-30541 | مناح | 21/03/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 13/06/2024 |
24-06-66482 | مناح | 21/03/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 13/06/2024 |
24-06-31782 | مناح | 21/03/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 13/06/2024 |
24-06-89483 | سمية حجازي | 16/05/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/06/2024 |
24-06-71065 | عيسى خالد العاثم | 21/03/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 13/06/2024 |
24-06-25907 | هنادي الهاجري | 20/05/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/06/2024 |
24-06-34892 | فهد يعقوب | 22/05/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/06/2024 |
24-06-64880 | Faisal Khan | 29/05/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/06/2024 |
24-06-13881 | Faisal Khan | 29/05/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/06/2024 |
24-06-15617 | محمد الهاجري | 04/06/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 13/06/2024 |
24-06-88232 | Zainab Alhaddad | 16/04/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/06/2024 |
24-06-63633 | السيد أحمد العلوي | 18/04/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/06/2024 |
24-06-48204 | Zainab Alaskafi | 29/04/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/06/2024 |
24-06-25498 | مهند المعلم | 30/04/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/06/2024 |
24-06-06393 | أشواق | 18/04/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/06/2024 |
24-06-84090 | Afaf Hasan | 02/05/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/06/2024 |
24-06-25765 | Mohammed Haj | 06/05/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/06/2024 |
24-06-93460 | Asma Bahar | 15/05/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/06/2024 |
24-06-80110 | Janat Khalil | 16/05/2024 | Completed – Did not contact the requester | Administrative | Isa Town Health Center | 25/06/2024 |
24-06-56760 | Janat Khalil | 23/05/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/06/2024 |
24-06-04282 | مينا حسن درويش علدالله | 03/06/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/06/2024 |
24-06-35613 | Samya Subeeha | 09/06/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/06/2024 |
24-06-10046 | أبو العلا محمد أبو العلا | 03/06/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 19/06/2024 |
24-06-07965 | أبو العلا محمد أبو العلا | 03/06/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 19/06/2024 |
24-06-96605 | أبو العلا محمد أبو العلا | 03/06/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 19/06/2024 |
24-06-50528 | أشرف محمد أحمد عبداللطيف | 10/06/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 19/06/2024 |
24-06-65701 | أشرف محمد أحمد عبداللطيف | 10/06/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 19/06/2024 |
24-06-63404 | أشرف محمد أحمد عبداللطيف | 10/06/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 19/06/2024 |
24-06-99814 | Zainab Isa | 19/06/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/06/2024 |
24-06-63902 | شيخه الدوسري | 12/06/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 19/06/2024 |
24-06-23102 | شيخه الدوسري | 12/06/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 19/06/2024 |
24-06-49617 | سيد محمد عبد الله | 18/05/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/06/2024 |
24-06-04802 | هشام نضير صالح | 03/06/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/06/2024 |
24-06-33967 | YASER MAHMOOD MIRZA YUSUF | 23/06/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 23/06/2024 |
24-06-91587 | MASOOMA RADHI M. ALESKAFI | 23/06/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 04/07/2024 |
24-06-38335 | WADEEAH MIRZA MOOSA AHMED | 23/06/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/01/2025 |
24-06-89998 | ZAINAB ABDULLA HASAN HARAM | 23/06/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 26/06/2024 |
24-06-05667 | Basel Abbas | 23/06/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 24/06/2024 |
24-06-54567 | Batool Alarnoot | 19/06/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/06/2024 |
24-06-03141 | Zainab Mushaiam | 19/06/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/06/2024 |
24-06-34409 | خلود سلمان | 24/06/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/06/2024 |
24-06-07788 | حوراء | 07/05/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/06/2024 |
24-06-66850 | مريم شرف | 02/05/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 08/07/2024 |
24-06-64213 | محمد حميد المغني | 30/04/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 24/06/2024 |
24-06-01682 | YASER MAHMOOD MIRZA YUSUF | 24/06/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/06/2024 |
24-06-59199 | عبدالله | 24/06/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/06/2024 |
24-06-54621 | زينب علي | 20/06/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 24/06/2024 |
24-06-35359 | عادل اسماعيل | 23/06/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 24/06/2024 |
24-06-93955 | سلمان العريبي | 03/06/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/06/2024 |
24-06-78658 | Bassam Dahmash | 04/06/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/06/2024 |
24-06-79876 | هدى بركات | 04/06/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/06/2024 |
24-06-90420 | Mariam Almulla | 09/06/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/06/2024 |
24-06-88840 | كريمة متروك | 11/06/2024 | Irrelevant Request | Administrative | Yousif A. Rahman Engineer Health Center | 25/06/2024 |
24-06-84819 | Jamal Ahmed | 23/06/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/06/2024 |
24-06-76553 | Zainab Thamer | 24/06/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/06/2024 |
24-06-86310 | MOHAMED ABDULAZIZ ALI ALZAIMOOR | 19/06/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/06/2024 |
24-06-34110 | MOHAMED KHALIL EBRAHIM MAKI | 19/06/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/07/2024 |
24-06-82631 | ZAHRA FAISAL | 15/06/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/06/2024 |
24-06-12037 | محسن عبدالعزيز محسن محمد بدر | 16/06/2024 | Completed – Contacted the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 08/07/2024 |
24-06-60685 | هاله باقر | 09/01/2024 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 25/06/2024 |
24-06-42307 | ummen | 02/02/2024 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 25/06/2024 |
24-06-91512 | خليل ابراهيم فردان | 12/06/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 25/06/2024 |
24-06-03951 | خولة عاصف البلوشي | 24/06/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/06/2024 |
24-06-98493 | mohammed aslam nawab | 19/06/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 27/06/2024 |
24-06-74652 | mohammed al junaid | 26/06/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 27/06/2024 |
24-06-07003 | sanad saleh | 26/06/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 29/07/2024 |
24-06-71441 | عيسى الدوسري | 23/06/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 27/06/2024 |
24-06-82148 | Fatima AlBuflasa | 25/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 30/06/2024 |
24-06-28100 | احمد الحايكي | 27/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 30/06/2024 |
24-07-09846 | زينب اسحاق علي | 30/06/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 01/07/2024 |
24-07-47486 | no name | 25/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 02/07/2024 |
24-07-38925 | موسى جاسم | 30/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 02/07/2024 |
24-07-16872 | شيخة جميل | 27/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 02/07/2024 |
24-07-53375 | نبيل مطر | 23/06/2024 | Completed – Contacted the requester | Proffesional | NBB Health Center-Arad | 02/07/2024 |
24-07-84075 | لا يوجد | 01/07/2024 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 02/07/2024 |
24-07-35430 | مريم محمد حبيب | 01/07/2024 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 02/07/2024 |
24-07-25641 | ebrahim hassan | 11/06/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 02/07/2024 |
24-07-95236 | amal jaffer | 19/06/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 02/07/2024 |
24-07-15174 | لايوجد | 03/07/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 03/07/2024 |
24-07-16314 | Prosimit Mistml | 30/06/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 03/07/2024 |
24-07-88347 | ZAINAB HASAN MAKI AHMED | 23/06/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 04/07/2024 |
24-07-25210 | AMEERA SALMAN AHMED ALTERANJ | 24/06/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 04/07/2024 |
24-07-42019 | راشد عبد الرحمن الملا | 04/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 08/07/2024 |
24-07-61357 | مريم علي | 03/07/2024 | Completed – Did not contact the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 08/07/2024 |
24-07-53808 | amina ahmed | 08/07/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 08/07/2024 |
24-07-71412 | Sakeena Jaafer | 04/07/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 08/07/2024 |
24-07-56170 | مدينة عباس حيدر | 08/07/2024 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 08/07/2024 |
24-07-92310 | ايناس عبدالله | 01/07/2024 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 08/07/2024 |
24-07-81257 | ايناس عبدالله | 30/06/2024 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 08/07/2024 |
24-07-02531 | ملاك حمد العبدالله | 12/06/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 08/07/2024 |
24-07-83111 | أحمد يوسف | 28/04/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 08/07/2024 |
24-07-51078 | Saljm Ahmed | 15/02/2024 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 08/07/2024 |
24-07-26639 | لطيفة محمود | 06/06/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 09/07/2024 |
24-07-50324 | عبدالرحمن القصاب | 13/06/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 09/07/2024 |
24-07-15852 | عبدالله محمد | 04/12/2023 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 09/07/2024 |
24-07-27605 | حسين عاشور | 08/07/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/08/2024 |
24-07-84934 | ثريا محمد | 08/07/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 10/07/2024 |
24-07-81562 | غسان محمد | 26/06/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 10/07/2024 |
24-07-94222 | juma alhajeri | 09/07/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 10/07/2024 |
24-07-92690 | امينة خالد | 24/06/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 10/07/2024 |
24-07-24073 | Khalid Algillidary | 08/07/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 10/07/2024 |
24-07-91090 | MOHAMED SAEED MOHSEN AHMED MOHSEN | 20/06/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/07/2024 |
24-07-99889 | JAMEEL ALI EBRAHIM ABDULAAL | 01/07/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/07/2024 |
24-07-07636 | ZAINAB HASAN EBRAHIM HELAL | 10/07/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/07/2024 |
24-07-10567 | MOHAMED EBRAHIM YAHYA SALMAN | 11/07/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 11/07/2024 |
24-07-85057 | Yonis Matrook | 11/07/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 11/07/2024 |
24-07-25493 | Fatema Alaradi | 02/07/2024 | Completed – Contacted the requester | Proffesional | Al-Naim Health Center | 14/07/2024 |
24-07-08891 | Hassan Baloch | 14/07/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/07/2024 |
24-07-22843 | hesa | 14/07/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 14/07/2024 |
24-07-89961 | salman SALMAN | 14/07/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 14/07/2024 |
24-07-76257 | Ebrahim Janahi | 08/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/07/2024 |
24-07-95131 | Ayaaz Qasim | 08/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/07/2024 |
24-07-24247 | Aref Kooheji | 10/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/07/2024 |
24-07-76613 | عبد الحكيم البلوشي | 14/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/07/2024 |
24-07-90111 | Wala Name | 21/04/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 15/07/2024 |
24-07-83806 | Ahmed Alshaqaq | 28/04/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 15/07/2024 |
24-07-59211 | Hassan | 07/05/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 15/07/2024 |
24-07-89993 | احمد الماجد | 07/07/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 15/07/2024 |
24-07-76389 | صادق نصيف | 07/07/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 15/07/2024 |
24-07-70549 | ZAINAB ABDULSHAHEED MAHDI ALSETRAWI | 11/07/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 15/07/2024 |
24-07-06276 | MohamedAli Mohamed Saleh | 15/07/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/07/2024 |
24-07-71696 | Aysha Oun | 15/07/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 15/07/2024 |
24-07-81213 | يسرى الماضي | 14/07/2024 | Completed – Contacted the requester | Proffesional | Al-Naim Health Center | 18/07/2024 |
24-07-77139 | Sayed Redha Mahfoodh | 22/07/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/07/2024 |
24-07-78986 | زهراء حسين | 22/07/2024 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 22/07/2024 |
24-07-25130 | مرده يوسف عبدالله | 22/07/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 24/07/2024 |
24-07-45814 | Eshwar | 25/07/2024 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 28/07/2024 |
24-07-72963 | محمد حسنين مرهون | 25/07/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 28/07/2024 |
24-07-76414 | ازهار المدحوب | 27/07/2024 | Completed – Did not contact the requester | Proffesional | Jidhafs Health Center | 17/10/2024 |
24-07-82491 | عبدالعزيز سلمان عبدالله | 29/07/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 29/07/2024 |
24-07-93346 | فاطمة حبيب هرونة | 24/07/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/08/2024 |
24-07-77316 | Hameed Marhoon Ali | 28/07/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 29/07/2024 |
24-07-75049 | ABDULLA ISA | 21/07/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 29/07/2024 |
24-07-35887 | Maryam Alaskari | 27/07/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 29/07/2024 |
24-07-41210 | Mohamed Ali | 27/07/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/07/2024 |
24-07-26402 | Eman Abdali | 24/07/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 19/09/2024 |
24-07-97972 | Ahmed Hasan | 29/07/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/07/2024 |
24-07-29475 | Ghulam Ameeri | 29/07/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 30/07/2024 |
24-07-43361 | بدون إسم | 11/07/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 29/07/2024 |
24-07-17836 | safa | 24/07/2024 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 30/07/2024 |
24-07-74203 | Mohamed Khan | 21/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 31/07/2024 |
24-07-94683 | Amjad Hasan | 22/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 31/07/2024 |
24-07-50729 | Tareq mohamed | 22/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 31/07/2024 |
24-07-02357 | Dawlah Ajaj | 23/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 31/07/2024 |
24-07-38995 | Mohamed Alqallaf | 24/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 31/07/2024 |
24-07-35852 | Safia Nasser | 24/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 31/07/2024 |
24-07-42019 | امل سعيد العليوات | 28/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 31/07/2024 |
24-07-82689 | Husain Maki | 30/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 31/07/2024 |
24-07-90065 | شريفه يوسف | 26/07/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 31/07/2024 |
24-08-10527 | amani abdulla kayed | 23/07/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/08/2024 |
24-08-79397 | - | 21/07/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 01/08/2024 |
24-08-30665 | Marwa Alhaddad | 31/07/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/09/2024 |
24-08-96924 | Dindi piumika | 14/07/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 01/08/2024 |
24-08-26836 | Abdulhusain Husain | 01/08/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 01/08/2024 |
24-08-22352 | Meaad Ahmed | 02/05/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 05/08/2024 |
24-08-70987 | Majeed Hasan | 04/08/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/08/2024 |
24-08-26120 | Ebrahim Ali | 05/08/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/08/2024 |
24-08-40441 | السيد مصطفى بدر محمد | 23/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 05/08/2024 |
24-08-77568 | مروة منصور | 30/07/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 05/08/2024 |
24-08-54380 | Ghania Yousif Ahmed | 04/08/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/08/2024 |
24-08-95284 | Zahra Alaam | 31/07/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/08/2024 |
24-08-39159 | Noof Althawadi | 06/08/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/08/2024 |
24-08-50535 | Noof Althawadi | 06/08/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/08/2024 |
24-08-03443 | Fauad Saleh | 14/07/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/08/2024 |
24-08-95088 | Maryam Ali | 28/07/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/08/2024 |
24-08-73971 | Zainab Hujair | 23/07/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/08/2024 |
24-08-07162 | Nader Alsayed | 07/08/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/08/2024 |
24-08-73100 | Ali Almousawi | 05/08/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/08/2024 |
24-08-13968 | Jafar Matar | 30/06/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 08/08/2024 |
24-08-97086 | لا يوجد | 23/06/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 11/08/2024 |
24-08-66340 | حسن كامل قمبر | 28/07/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 11/08/2024 |
24-08-41194 | ليلى | 13/08/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/08/2024 |
24-08-28610 | زينب | 07/08/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/08/2024 |
24-08-93048 | SALEH MAHDI SALEH ALSHEHABI | 13/08/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/08/2024 |
24-08-18765 | nithyanand growda pharmacist | 09/07/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 13/08/2024 |
24-08-66983 | Bayan Sharaf | 11/08/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 15/08/2024 |
24-08-23200 | Sabreen Mahmood Abdulla | 12/08/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 15/08/2024 |
24-08-35021 | Moosa Jasim | 11/08/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center-Arad | 15/08/2024 |
24-08-57087 | Yosra Haji | 14/08/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/08/2024 |
24-08-82113 | Maitha Almudahki | 11/08/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/08/2024 |
24-08-47904 | Eman Alhawaj | 15/08/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 18/08/2024 |
24-08-10477 | رجب | 18/08/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 18/08/2024 |
24-08-93771 | MOHAMMED MISTRY | 19/08/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 19/08/2024 |
24-08-66403 | يحي سالم التميمي | 12/08/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 19/08/2024 |
24-08-43977 | FATIMA RASHDAN | 21/07/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 19/08/2024 |
24-08-51736 | Fatema | 04/08/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 20/08/2024 |
24-08-70025 | mahmood hasan khalil (for hid daughter) | 15/08/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/08/2024 |
24-08-26079 | Abdulla al enizi | 12/08/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 20/08/2024 |
24-08-46108 | حصة علي | 15/08/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 20/08/2024 |
24-08-58348 | محمد هارون جمال | 11/07/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/08/2024 |
24-08-57213 | يحي سالم التميمي | 12/08/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/08/2024 |
24-08-44343 | NESREEN HUSSAIN | 01/07/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 20/08/2024 |
24-08-63949 | يحي سالم التميمي | 12/08/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/08/2024 |
24-08-59227 | يحي سالم التميمي | 12/08/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/08/2024 |
24-08-48466 | يحي سالم التميمي | 12/08/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 20/08/2024 |
24-08-05914 | SINRID KHOWE | 28/07/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 20/08/2024 |
24-08-63499 | NAHID MARZOOQ | 29/07/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 20/08/2024 |
24-08-32620 | محمد عبدالله الدوسري | 20/08/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/08/2024 |
24-08-60617 | محمد عبدالله الدوسري | 20/08/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/08/2024 |
24-08-52375 | محمد عبدالله الدوسري | 20/08/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/08/2024 |
24-08-14689 | محمد عبدالله الدوسري | 20/08/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 21/08/2024 |
24-08-77235 | عمر مجيد السعدون | 20/08/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 21/08/2024 |
24-08-89241 | عبدالباقي | 22/08/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 22/08/2024 |
24-08-62168 | MohamedAli Mohamed Saleh | 22/08/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 22/08/2024 |
24-08-06379 | لولوة الدوسري | 24/08/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 25/08/2024 |
24-08-51278 | RANJANA MATHUR | 21/08/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 26/08/2024 |
24-08-01252 | HASAN HAMZA HASAN AHMED | 11/08/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/08/2024 |
24-08-97266 | SAYED HASHEM ALI HASHEM MAHFOODH | 11/08/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/08/2024 |
24-08-35323 | AMAL SALMAN AHMED SALMAN | 30/07/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/08/2024 |
24-08-39848 | HUSAIN ABDULLA ABDULHASAN ABDULLA | 28/08/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 28/08/2024 |
24-08-95063 | حابس حسن محمد | 27/08/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 28/08/2024 |
24-08-34225 | JAAFAR NADER JAAFAR ALQAIDOOM | 29/08/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/08/2024 |
24-09-25753 | TUFOOF MURTADHA ABDULLA ALHALWACHI | 01/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 12/09/2024 |
24-09-80479 | NIDA ALSAFFAR | 25/06/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 01/09/2024 |
24-09-74950 | Ali Alkhayyat | 01/07/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/09/2024 |
24-09-16293 | جواهر فيصل | 23/07/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/09/2024 |
24-09-13971 | Salama Alkaabi | 30/07/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/09/2024 |
24-09-35921 | حوراء | 05/08/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/09/2024 |
24-09-91079 | ZAINAB SAEED JASIM ALI | 02/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/09/2024 |
24-09-75453 | SALEH MAHDI SALEH ALSHEHABI | 02/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/09/2024 |
24-09-26814 | Shahd Salmeen | 01/09/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 02/09/2024 |
24-09-95146 | Noor Adam | 20/08/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/09/2024 |
24-09-35800 | Fatima Abdulsamad | 18/08/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/09/2024 |
24-09-88950 | SayedHashim AlMusawi | 27/08/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/09/2024 |
24-09-31400 | زهراء ماجد | 27/08/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 02/09/2024 |
24-09-12331 | Batool Qaedi | 20/08/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 03/09/2024 |
24-09-20504 | Haya Mohammad | 02/09/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 05/09/2024 |
24-09-18867 | HASHMEYA SAYED ISA HASHEM ABDULLA | 05/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/09/2024 |
24-09-15728 | لا يوجد | 04/09/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 05/09/2024 |
24-09-06199 | Hasan Kadhem | 05/09/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 08/09/2024 |
24-09-62170 | معتز خالد علي | 08/09/2024 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 08/09/2024 |
24-09-44919 | فاطمة حرحوش | 08/09/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 09/09/2024 |
24-09-18928 | Maryam Alradhi | 09/09/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 09/09/2024 |
24-09-82145 | Rodrigo | 04/09/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 09/09/2024 |
24-09-90130 | Eman Ali | 10/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/09/2024 |
24-09-33560 | Mohamed Ali Haji | 10/09/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 10/09/2024 |
24-09-84578 | Abdulrahman Aghafoor | 10/09/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 11/09/2024 |
24-09-17891 | خالد السرحان | 10/09/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 12/09/2024 |
24-09-90758 | عامر المخرق | 10/09/2024 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 12/09/2024 |
24-09-89436 | أماني أبوهندي | 09/09/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/09/2024 |
24-09-80398 | بيان علي | 12/09/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 12/09/2024 |
24-09-24648 | لا يوجد | 08/09/2024 | Completed – Did not contact the requester | Proffesional | Ahmed Ali Kanoo Health Center | 12/09/2024 |
24-09-34046 | لا يوجد | 05/09/2024 | Completed – Did not contact the requester | Administrative | Ahmed Ali Kanoo Health Center | 12/09/2024 |
24-09-47071 | حنان محمد | 24/08/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 12/09/2024 |
24-09-68428 | Sayed jehad Almahari | 10/09/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2024 |
24-09-52436 | مكي الكوفي | 05/08/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 12/09/2024 |
24-09-67499 | Mohammed Mistry | 11/09/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 09/10/2024 |
24-09-38598 | مكي الكوفي | 05/08/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 12/09/2024 |
24-09-56183 | ZAINAT HABIB HAJI ALI | 02/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 12/09/2024 |
24-09-45220 | LAYLA AHMED ABDULLA ALNAJJAR | 07/09/2024 | Completed – Did not contact the requester | Administrative | Jidhafs Health Center | 06/10/2024 |
24-09-82559 | JAAFAR ABDULREDHA MERZA JAAFAR | 06/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 06/10/2024 |
24-09-25915 | Hawra Jawad | 27/08/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/09/2024 |
24-09-47815 | WAHEED MAHMOOD MOHAMED ZAINAL | 23/07/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/09/2024 |
24-09-39734 | ceanwal | 21/07/2024 | Completed – Contacted the requester | Proffesional | Sh. Salman Health Center | 12/09/2024 |
24-09-80997 | ROQAYA AHMED HASAN ALAALI | 02/07/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/09/2024 |
24-09-97448 | Fatima Mahmood | 01/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/10/2024 |
24-09-60860 | emama thabet | 01/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/09/2024 |
24-09-34591 | Ahmed Buawoosh | 04/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/09/2024 |
24-09-09432 | Maleha Husain | 10/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 12/09/2024 |
24-09-27271 | Fatima Ali | 01/08/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/09/2024 |
24-09-87355 | zainab | 07/08/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/09/2024 |
24-09-80985 | Mohsin Alkhan | 08/08/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/09/2024 |
24-09-99378 | رحاب حسن | 11/08/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/09/2024 |
24-09-84087 | امل الحسيني | 31/08/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/09/2024 |
24-09-51296 | سهام ناجي | 01/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/09/2024 |
24-09-67235 | Ali Taleb | 03/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/09/2024 |
24-09-89383 | Fatema Mondegar | 02/09/2024 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/09/2024 |
24-09-06150 | Mohamed Mandeel | 08/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/09/2024 |
24-09-23395 | ABDULKARIM AHMED | 09/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/09/2024 |
24-09-65004 | وهيب محمد رسول | 04/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/09/2024 |
24-09-67134 | مصطفى العلي | 02/06/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-97558 | حسن الحايكي | 24/06/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-39804 | خاتون العرادي | 09/06/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-40511 | زينب غلوم | 03/06/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-85516 | انتصار جاسم آل سوار | 08/07/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-91539 | جهاد تقي | 25/07/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-00977 | Farah Al Ansari | 28/07/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-95504 | زينب | 22/07/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-41407 | عبدالغني علي | 28/07/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 16/09/2024 |
24-09-32498 | ملاك بوحردان | 28/07/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 16/09/2024 |
24-09-03896 | Alya Ali | 06/08/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-24565 | ميساء العلوي | 14/08/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-22342 | Ayman Albinmohamed | 01/09/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-14009 | زينب سيد باقر | 02/09/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-00894 | Maryam Alshehabi | 08/09/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/09/2024 |
24-09-87127 | EBRAHIM HASAN EBRAHIM | 28/08/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-35012 | EBRAHIM AHMED ALI | 18/07/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-64568 | ZAINAB S.TALEB HASHEM | 06/06/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-37475 | ABDULKARIM HUSAIN | 22/07/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-87723 | HUSAIN AHMED AHMED | 08/07/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-19228 | SAYED SADEQ JAAFAR | 31/07/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-07434 | MAJEED HASAN MANSOOR | 05/08/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-31429 | HASAN MOHAMED | 26/06/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-96728 | HASAN MOHAMED | 24/04/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-25832 | FATEMA HASAN | 12/05/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-25257 | BASSAM HASAN AHMED | 03/09/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-85931 | HUSAIN ABDULNABI | 24/06/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-45208 | AYMAN EBRAHIM | 14/08/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-39805 | FATEMA JAAFAR AHMED | 07/05/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-51552 | HUSAIN AHMED ALI | 25/04/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-81025 | ZAINAB EBRAHIM ISA | 01/09/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-67768 | HASAN ALI | 23/04/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-51661 | ZAHRA ISA MOHSEN | 17/07/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-46323 | SALMAN ALI | 22/05/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-78665 | AMER YUSUF | 09/06/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 13/09/2024 |
24-09-24048 | Fatima Almeshari | 09/07/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 16/09/2024 |
24-09-80870 | نوال الشوملي | 20/08/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 16/09/2024 |
24-09-66051 | Fahad Lori | 11/08/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 16/09/2024 |
24-09-95452 | Shawqi Jassim | 02/09/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 16/09/2024 |
24-09-10757 | Batool Alawi | 01/09/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 16/09/2024 |
24-09-57708 | سارة المرباطي | 27/08/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 16/09/2024 |
24-09-08010 | NOORA BUALLAY | 04/09/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 16/09/2024 |
24-09-27680 | Zainab A.Jalil | 01/09/2024 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 16/09/2024 |
24-09-19018 | Zahraa | 08/09/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 16/09/2024 |
24-09-46373 | REYADH | 25/08/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 16/09/2024 |
24-09-21842 | NADIA A. HADI | 09/09/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 16/09/2024 |
24-09-27669 | Hani Mohamed | 04/09/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 16/09/2024 |
24-09-46977 | MARWA ABDULLA | 09/09/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 16/09/2024 |
24-09-07486 | Nahid Alkaabi | 03/09/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 16/09/2024 |
24-09-49407 | Sayed jehad Almahari | 12/09/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 16/09/2024 |
24-09-43580 | Mohammed Mistry | 12/09/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 16/09/2024 |
24-09-52038 | رضوان عوض | 13/09/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/09/2024 |
24-09-33565 | Jaafar Ebrahim | 04/08/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 16/09/2024 |
24-09-10781 | Abdulrahman Alabbasi | 26/08/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 16/09/2024 |
24-09-39147 | MohamedAli Mohamed Saleh | 13/09/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 16/09/2024 |
24-09-88888 | Sayed Hasan Hasan | 17/09/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 17/09/2024 |
24-09-25401 | HASAN KHALIL EBRAHIM ISA ALHAYKI | 04/08/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 17/09/2024 |
24-09-69788 | ALI ABDULKARIM ALI BAHAR | 17/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/09/2024 |
24-09-53399 | ahlam hussein | 16/09/2024 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 18/09/2024 |
24-09-61049 | Ahmed Alsherooqi | 18/08/2024 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 18/09/2024 |
24-09-98097 | محمد الحدي | 25/08/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 18/09/2024 |
24-09-58485 | سامية عبداللطيف | 25/08/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 18/09/2024 |
24-09-76454 | ebrahim Alkoofi | 18/09/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 18/09/2024 |
24-09-48973 | هديل التريري | 19/09/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 19/09/2024 |
24-09-08514 | MURTADHA NASER ABDULHASAN ALSHAJJAR | 18/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/09/2024 |
24-09-51893 | ahmed abdulqader | 18/09/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 19/09/2024 |
24-09-81935 | JAFFAR NUSAIF | 16/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/09/2024 |
24-09-48716 | Abdulla Alhasan | 19/09/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 19/09/2024 |
24-09-45518 | HASAN FADHEL HUSAIN FATEEL | 22/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 23/09/2024 |
24-09-08340 | عبدالحميد أحمد محمد | 12/09/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 22/09/2024 |
24-09-91906 | زينب شعيب | 12/09/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 22/09/2024 |
24-09-82928 | لا يوجد | 01/09/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 22/09/2024 |
24-09-61947 | لا يوجد | 17/09/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 22/09/2024 |
24-09-81015 | فاطمة حميدان | 05/09/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 22/09/2024 |
24-09-06590 | سعيد الفندي | 28/08/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 22/09/2024 |
24-09-52551 | Rawan Alothman | 22/09/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 23/09/2024 |
24-09-95392 | حسن الماحوزي | 23/09/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 23/09/2024 |
24-09-64196 | طارق العلوان | 23/09/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 23/09/2024 |
24-09-83609 | عائشة | 02/09/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/09/2024 |
24-09-59556 | توفيق | 25/08/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/09/2024 |
24-09-80722 | SALMA NASER ABDULHASAN ALNOKHADHA | 22/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/09/2024 |
24-09-53830 | HAJAR HUSAIN SAYED MUSTAFA MOHAMED | 25/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/09/2024 |
24-09-90717 | Ramesh | 24/09/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 25/09/2024 |
24-09-11551 | فاطمة عيسى علي | 24/09/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 25/09/2024 |
24-09-31272 | MARIAM ESAM ABDULAMEER | 25/09/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 26/09/2024 |
24-09-51047 | حسن علي جاسم | 25/09/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 29/09/2024 |
24-09-57289 | فاطمة محمد | 29/09/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/09/2024 |
24-09-15031 | MAKI ABDULWAHAB MANSOOR ABDULWAHAB | 29/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 30/09/2024 |
24-09-22691 | ABEER AHMED MAKI AHMED | 29/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 30/09/2024 |
24-09-15232 | FATEMA ISA EBRAHIM KHALIFA | 04/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 30/09/2024 |
24-09-98632 | أبو كريم | 23/09/2024 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 30/09/2024 |
24-09-66123 | أمينة السباع | 30/09/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 30/09/2024 |
24-10-24179 | QASSIM ABDULRASOOL HASAN ALAOUD | 30/09/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/10/2024 |
24-10-51050 | Abdulla Ramadhan | 30/09/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 01/10/2024 |
24-10-17169 | MOHAMED HUSAIN AHMED ALKHAYYAT | 01/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 01/10/2024 |
24-10-84739 | NASRA SAEED | 26/09/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/10/2024 |
24-10-98256 | Khalil Ebrahim Ali | 11/09/2024 | Completed – Contacted the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/10/2024 |
24-10-16993 | no name | 01/10/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 02/10/2024 |
24-10-38127 | WAQAR HUSSAIN KHADIM HUSSAIN | 02/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/10/2024 |
24-10-35741 | HAWRA ABDULRASOOL ALI KHUDHAIR | 02/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/10/2024 |
24-10-83527 | فاطمة المنصوري | 01/10/2024 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 02/10/2024 |
24-10-31689 | عبدالجليل عبدالرسول عبدالله أحمد | 29/09/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 03/10/2024 |
24-10-27064 | معصومة | 29/09/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 03/10/2024 |
24-10-86084 | شيخه طالب | 16/09/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 03/10/2024 |
24-10-71958 | صادق | 06/10/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/10/2024 |
24-10-44770 | محمد | 06/10/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 06/10/2024 |
24-10-71619 | MOHAMMED AL ANSARI | 18/09/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 07/10/2024 |
24-10-30958 | زهره سعيد | 17/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2024 |
24-10-08849 | marwah mattar | 17/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2024 |
24-10-53858 | mohammed ahmed | 18/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2024 |
24-10-13125 | Saima Rafiq | 18/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2024 |
24-10-53849 | ناعسه الدوسري | 19/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2024 |
24-10-15776 | Ebtisam Al Hajary | 20/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/10/2024 |
24-10-95764 | عبدالرحمن | 07/10/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 07/10/2024 |
24-10-52918 | sayed Ebrahim Al Mahafdah | 06/10/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 10/10/2024 |
24-10-73428 | ابتسام عيسى | 17/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2024 |
24-10-52598 | نور عبد الرحمن | 04/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2024 |
24-10-83930 | Zainab Jawad | 08/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2024 |
24-10-02032 | عبدالغفور اسماعيل | 11/01/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-32246 | علي العجمي | 11/02/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-95406 | خالد حسين | 27/02/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-18211 | ابتسام محسن | 09/10/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 09/10/2024 |
24-10-22015 | نور مفيد | 09/10/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 09/10/2024 |
24-10-73525 | بدور الحداد | 09/10/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 09/10/2024 |
24-10-34993 | زينب رضي | 09/10/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 09/10/2024 |
24-10-29161 | Marwa Milad | 08/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2024 |
24-10-12170 | Wafa Mohamed | 09/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2024 |
24-10-00648 | شيخة الرويعي | 23/09/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/10/2024 |
24-10-04681 | Fuad Alnahash | 17/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/10/2024 |
24-10-35544 | Manal Althawadi | 17/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/10/2024 |
24-10-02328 | سلمان الشيخ | 03/03/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-07581 | fatema | 04/03/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-35569 | nabeel albalooshi | 05/03/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-47494 | saqibinawaz | 06/03/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-90529 | wesam aldosssari | 10/03/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-11665 | bashir Mubarak | 31/05/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-14065 | عبدالله جوكان | 06/05/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-70552 | رانيا جميل الناصر | 05/06/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-10705 | بدور العنزي | 17/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/10/2024 |
24-10-92943 | مروة الشيخ | 09/06/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-75253 | Fatima Albastaki | 23/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/10/2024 |
24-10-43246 | ali ahmed | 09/06/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-33085 | Rashed AlAtawi | 24/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/10/2024 |
24-10-63138 | Usman Nawaz | 25/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/10/2024 |
24-10-92119 | محمد عبدالحميد | 14/07/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-03145 | سلطان ناصر | 14/07/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-25710 | شهناز عبدعلي عوض | 16/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/10/2024 |
24-10-62805 | saqibnawaz | 14/07/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-79398 | shadia alturk | 04/07/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-05213 | mohammed almannaei | 28/07/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-92304 | Mohammed almannaei | 28/07/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-15905 | Zahra Alqarooni | 30/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/10/2024 |
24-10-75098 | Abdulla Almuharraqi | 30/09/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 09/10/2024 |
24-10-42087 | شوق المرزوق | 04/08/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-64122 | mohammed suleiman | 06/08/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-13295 | سيد جاسم محمد حيدر | 11/09/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 09/10/2024 |
24-10-07859 | jamal abdulla | 07/08/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-23009 | محمود | 22/09/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 09/10/2024 |
24-10-13504 | ناجي الكواري | 08/08/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-50113 | سارة البكري | 14/08/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-82825 | Sehrish Abdul Latif | 13/08/2024 | Completed – Did not contact the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-22165 | Rahma Alabbasi | 18/08/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-26455 | زايد أحمد | 26/08/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 09/10/2024 |
24-10-70343 | محمد محمود محمد فضل | 28/08/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 09/10/2024 |
24-10-85479 | محمد الدين | 17/09/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/10/2024 |
24-10-76743 | Zaira Khan | 23/09/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/10/2024 |
24-10-28348 | Yusuf Qaedi | 05/10/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 10/10/2024 |
24-10-53406 | Rufaida waheed | 19/09/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/10/2024 |
24-10-70899 | Nayla Alchuban | 17/09/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/10/2024 |
24-10-22306 | Saqib Awan | 18/09/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/10/2024 |
24-10-67574 | Fahad Jon | 10/10/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 10/10/2024 |
24-10-23839 | Esmat Noor | 10/10/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 10/10/2024 |
24-10-77930 | موسى جواد | 06/10/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 10/10/2024 |
24-10-19644 | فاطمة يوسف | 08/10/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 10/10/2024 |
24-10-82584 | AMIR ADEL ALI MEKHAIMAR | 10/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/10/2024 |
24-10-53703 | Jehan Altoblani | 10/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/10/2024 |
24-10-80792 | سلمان حميد | 12/10/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 13/10/2024 |
24-10-31533 | SAYED MOHEIDDIN KADHEM SAEED HASHIM | 13/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/10/2024 |
24-10-39945 | Zeyad AlRayes | 13/10/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 14/10/2024 |
24-10-95253 | Husain Hajair | 04/09/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 15/10/2024 |
24-10-48283 | no name | 24/09/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 15/10/2024 |
24-10-45852 | نورة حسن | 14/10/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 15/10/2024 |
24-10-11604 | Yaser Mohamed | 14/10/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 15/10/2024 |
24-10-31550 | Atif elboshi | 02/06/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 15/10/2024 |
24-10-26556 | ابراهيم البلوشي | 10/06/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 15/10/2024 |
24-10-55450 | دانة الصباغ | 14/10/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 15/10/2024 |
24-10-22047 | amal ali | 25/06/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 15/10/2024 |
24-10-03770 | ALI EBRAHIM AHMED ALWANA | 14/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 17/10/2024 |
24-10-92520 | عارف على محمد | 03/06/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 15/10/2024 |
24-10-04680 | محمد الوزان | 14/10/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/10/2024 |
24-10-57112 | abdulla hassan | 30/06/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 15/10/2024 |
24-10-97064 | zainab mahmood | 20/06/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 15/10/2024 |
24-10-60869 | امل الجودر | 15/10/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 15/10/2024 |
24-10-88305 | ابراهيم البديوي | 29/07/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 15/10/2024 |
24-10-28954 | mahmood azad | 22/07/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 16/10/2024 |
24-10-28405 | حياة جمال | 22/07/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 16/10/2024 |
24-10-79543 | Ebrahim naser | 28/07/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 16/10/2024 |
24-10-95651 | خلود العطاوي | 28/07/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 16/10/2024 |
24-10-53353 | FATIMA SHUBBAR | 15/10/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 16/10/2024 |
24-10-91330 | khuram nawaz | 29/07/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 16/10/2024 |
24-10-71354 | amal ali | 30/07/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 16/10/2024 |
24-10-28167 | SAYED HASAN MATOOQ | 17/09/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2024 |
24-10-85825 | ZAINAB MANSOOR RADHI | 18/09/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2024 |
24-10-78136 | ABBAS HASAN YAHYA | 29/09/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2024 |
24-10-31113 | ZAINAB MANSOOR RADHI | 14/10/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2024 |
24-10-73382 | MARIAM ESAM ABDULAMEER | 26/09/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2024 |
24-10-35616 | AMNA ABDALI SALMAN | 16/09/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 16/10/2024 |
24-10-59012 | عصام الطيري | 16/10/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 16/10/2024 |
24-10-19109 | جميلة حبيب | 16/10/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 16/10/2024 |
24-10-46107 | عبدالرحمن محمد المناعي | 07/10/2024 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 16/10/2024 |
24-10-62590 | amani showaiter | 04/08/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 17/10/2024 |
24-10-56083 | NOOR SAYED HUSAIN AMEER ALI | 21/08/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 17/10/2024 |
24-10-80229 | صادق الصيادي | 14/08/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 17/10/2024 |
24-10-22994 | DALAL ABDULLA QAED | 14/10/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 17/10/2024 |
24-10-86447 | mohd alshomili | 25/08/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 17/10/2024 |
24-10-70127 | ayman albinmohamed | 01/09/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 17/10/2024 |
24-10-37368 | amal altameme | 03/09/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 17/10/2024 |
24-10-71264 | محمد البوعينين | 08/09/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 17/10/2024 |
24-10-41033 | mohammed hasan | 09/09/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 17/10/2024 |
24-10-55788 | sumaya alenezi | 26/09/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 17/10/2024 |
24-10-11648 | heba farag | 08/09/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 17/10/2024 |
24-10-50742 | Mohameed | 04/09/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 17/10/2024 |
24-10-68534 | abdulla alhajri | 10/09/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 17/10/2024 |
24-10-69362 | Mohamed Radhi | 03/09/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 17/10/2024 |
24-10-30627 | Khalil Ebrahim | 05/09/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 17/10/2024 |
24-10-68500 | عبدالرحمن علي | 29/09/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 17/10/2024 |
24-10-90867 | اشرف كمال | 10/09/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 17/10/2024 |
24-10-75825 | جاويد احمد | 29/09/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 17/10/2024 |
24-10-46090 | خالد الزلمور | 12/09/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 17/10/2024 |
24-10-93669 | علاء فرج | 25/09/2024 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 17/10/2024 |
24-10-98874 | Fatima Haider | 20/10/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 20/10/2024 |
24-10-13458 | zaynab al sayed ali | 11/10/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/10/2024 |
24-10-84691 | HUSAIN ALI ISA JUMA | 20/10/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 20/10/2024 |
24-10-47036 | MARYAM MOHAMED ALI ALMANSOOR | 20/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/10/2024 |
24-10-72110 | HUSAIN FUAD HUSAIN ALMARZOOQ | 20/10/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 20/10/2024 |
24-10-37345 | MOHAMED ABDULNABI HASAN HASAN | 20/10/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 20/10/2024 |
24-10-37806 | - | 16/10/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/10/2024 |
24-10-38555 | غدير عبدالله | 15/10/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/10/2024 |
24-10-35928 | محمد علي | 08/10/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/10/2024 |
24-10-48934 | هاشمية السيد عيسى | 09/10/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/10/2024 |
24-10-59446 | hussain ali | 20/10/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 20/10/2024 |
24-10-80928 | ام علي | 18/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/10/2024 |
24-10-88821 | سعد الذوادي | 18/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/10/2024 |
24-10-77328 | Aisha Darraj | 13/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/10/2024 |
24-10-15853 | خديجه مدن | 13/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/10/2024 |
24-10-73568 | Dawlah Ajaj | 16/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/10/2024 |
24-10-08414 | محمد يوسف | 09/10/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 22/10/2024 |
24-10-99174 | اميرة احمد الحايكي | 22/10/2024 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 25/12/2024 |
24-10-57562 | خالد شاهين | 21/10/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 22/10/2024 |
24-10-41957 | مأمون سامي مأمون | 21/10/2024 | Completed – Did not contact the requester | Administrative | Al-Hoora Health Center | 23/10/2024 |
24-10-19886 | MANAL AHMED ALI HASAN | 23/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 23/10/2024 |
24-10-75853 | KAMEELA SAYED MOHAMED | 18/10/2024 | Completed – Contacted the requester | Administrative | Sitra Health Center | 23/10/2024 |
24-10-43448 | a.karim hasan ali | 22/10/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/10/2024 |
24-10-21930 | Wafa Mohammed | 09/10/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/10/2024 |
24-10-48001 | محمد إبراهيم علي | 23/10/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/10/2024 |
24-10-41499 | Hawra Faraj | 23/10/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/10/2024 |
24-10-37231 | معصومة | 23/10/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/10/2024 |
24-10-08593 | Fatema Mohamed | 23/10/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 23/10/2024 |
24-10-75379 | سحر هاشم | 23/10/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 23/10/2024 |
24-10-86825 | Noor Alhadi | 24/10/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 24/10/2024 |
24-10-54328 | فاطمة بو علي | 24/10/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 24/10/2024 |
24-10-19608 | هدى سيد محمود | 24/10/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 24/10/2024 |
24-10-05340 | ياسر أحمد | 22/10/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 24/10/2024 |
24-10-41726 | أم عمار | 22/10/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/10/2024 |
24-10-25406 | tawa ahmed salman | 25/10/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 27/10/2024 |
24-10-82853 | Hussain Altaitoon | 27/10/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 27/10/2024 |
24-10-46594 | منصور ميرزا | 27/10/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 27/10/2024 |
24-10-33744 | حمود سمير | 27/10/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 27/10/2024 |
24-10-74529 | nasser alsubei | 25/10/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 28/10/2024 |
24-10-47564 | WADEEAH SAYED FATTAH MOHAMED MOHAMED | 28/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 28/10/2024 |
24-10-83641 | HANI MOHSEN ABDULHASAN ABDULLA | 28/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 28/10/2024 |
24-10-74687 | محمد بدر | 17/10/2024 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 29/10/2024 |
24-10-06302 | عبده صالح | 20/10/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 29/10/2024 |
24-10-58239 | زينب السرو | 28/10/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/10/2024 |
24-10-81397 | SAMEERA YUSUF NASR AL RAJAB | 29/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/10/2024 |
24-10-48045 | BAYAN AYOOB MAHDI ALI EBRAHIM | 29/10/2024 | Completed – Contacted the requester | Legal | Jidhafs Health Center | 22/01/2025 |
24-10-87885 | MohamedAli Mohamed Saleh | 26/10/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 29/10/2024 |
24-10-96082 | رقية جعفر الشعلان | 27/10/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 29/10/2024 |
24-10-52447 | سارة مبارك | 22/10/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 30/10/2024 |
24-10-03807 | THORIA eIGAREEB | 16/10/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 30/10/2024 |
24-10-26422 | Hussain Altaiton | 23/10/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 30/10/2024 |
24-10-36921 | Hussain Altaiton | 30/10/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 30/10/2024 |
24-10-38788 | محمد الهاشمي | 27/10/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 30/10/2024 |
24-10-95705 | مهدي موسى | 27/10/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 30/10/2024 |
24-10-77811 | Sanya Suryani | 31/10/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 31/10/2024 |
24-10-10180 | Rajendran | 30/10/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 31/10/2024 |
24-10-69006 | QASIM ABDULGHANI AHMED SHAIKH ALI | 31/10/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 31/10/2024 |
24-10-73962 | محفوظ هزاع | 29/10/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 31/10/2024 |
24-11-30373 | mohamed alobaidii | 30/10/2024 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 03/11/2024 |
24-11-47614 | yusuf hussein | 28/10/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/11/2024 |
24-11-57850 | JAAFAR ALI ABDULWAHAB ALALAIWAT | 03/11/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 05/11/2024 |
24-11-90308 | Fatema Isa | 03/11/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 04/11/2024 |
24-11-97884 | Haleema Sahwan | 04/11/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 04/11/2024 |
24-11-26505 | ابراهيم مدن | 01/11/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/11/2024 |
24-11-39837 | علي احمد | 02/11/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 04/11/2024 |
24-11-63142 | علي عبدالعظيم عبد الحميد | 04/11/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 05/11/2024 |
24-11-73221 | علي عبد العظيم | 04/11/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 05/11/2024 |
24-11-43243 | علي عبد العظيم عبد الحميد | 04/11/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 05/11/2024 |
24-11-64005 | علي عبد العظيم عبد الحميد | 04/11/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 05/11/2024 |
24-11-35266 | علي عبد العظيم عبد الحميد | 04/11/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 05/11/2024 |
24-11-20147 | علي عبد العظيم عبد الحميد | 04/11/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 05/11/2024 |
24-11-13476 | علي عبد العظيم عبد الحميد | 04/11/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 05/11/2024 |
24-11-59078 | علي عبد العظيم عبد الحميد | 04/11/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 05/11/2024 |
24-11-87733 | علي عبد العظيم عبد الحميد | 04/11/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 05/11/2024 |
24-11-01056 | علي عبد العظيم عبد الحميد | 04/11/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 05/11/2024 |
24-11-29388 | حمد عبدالعزيز بوحسين | 05/11/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 06/11/2024 |
24-11-65790 | فاطمة صادق | 30/10/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 14/11/2024 |
24-11-07541 | EBRAHIM MOHAMED JAAFAR ALMOHSEN | 07/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 07/11/2024 |
24-11-83722 | ZAHRA KHADISHA | 28/10/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 07/11/2024 |
24-11-94045 | Amina Alburshaid | 07/11/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 07/11/2024 |
24-11-70012 | REEM ALI AHMED ALI | 10/11/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 07/01/2025 |
24-11-47173 | عادل جاسم محمد | 06/11/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 10/11/2024 |
24-11-33245 | عادل جاسم محمد | 06/11/2024 | Completed – Did not contact the requester | Administrative | Budaiya Coastal Clinic | 10/11/2024 |
24-11-50444 | Mohamed Albastki | 11/11/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 11/11/2024 |
24-11-99838 | youdif albasheer | 11/11/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 14/11/2024 |
24-11-08405 | Jessica Sudesh | 15/11/2024 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 17/11/2024 |
24-11-81680 | HUSAIN ADEL JAAFAR ALMUKHARREQ | 17/11/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 18/11/2024 |
24-11-40544 | rashid altamimi | 14/11/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 18/11/2024 |
24-11-33164 | rashid altamimi | 14/11/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 18/11/2024 |
24-11-06751 | ali ajlan | 13/11/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 18/11/2024 |
24-11-31698 | رضا جعفر | 27/10/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 18/11/2024 |
24-11-27372 | محمود يوسف بوكمال | 28/10/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 18/11/2024 |
24-11-29331 | Ahmed AlKhayyat | 27/10/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 18/11/2024 |
24-11-46665 | Maryam Mohsen | 03/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 18/11/2024 |
24-11-42594 | شيماء الدوسري | 03/11/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 18/11/2024 |
24-11-01092 | Abdali Hamad | 06/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 18/11/2024 |
24-11-13782 | شيخة عيسى السليطي | 05/11/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 18/11/2024 |
24-11-86609 | fatin traif | 06/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 18/11/2024 |
24-11-30016 | محمد يوسف | 07/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 18/11/2024 |
24-11-13543 | افراح جعفر أحمد سبا | 10/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 18/11/2024 |
24-11-47287 | Zakeya Naser | 11/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 18/11/2024 |
24-11-40680 | Wafa Mohamed | 12/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/11/2024 |
24-11-19944 | Zainab Albasri | 13/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/11/2024 |
24-11-46230 | حسن الدرازي | 13/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/11/2024 |
24-11-09538 | توفيق احمد | 18/11/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 19/11/2024 |
24-11-99245 | Ali AlShamma | 13/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/11/2024 |
24-11-75688 | Maryam Baqer | 17/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/11/2024 |
24-11-97853 | عبدالعزيز محمد علي شملان | 18/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 19/11/2024 |
24-11-01508 | إيمان سعيد عبدالله | 19/11/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 19/11/2024 |
24-11-09925 | amal | 20/11/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 21/11/2024 |
24-11-27330 | Husain Alali | 19/11/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 07/01/2025 |
24-11-23260 | Abbas Shamtoot | 20/11/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 07/01/2025 |
24-11-58632 | Ghufran AlSaffar | 21/11/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 24/11/2024 |
24-11-50057 | حنان محمد | 23/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-49229 | Moosa Alhoori | 29/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-38217 | Zainab mihammed | 29/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-74298 | Ali Abbas | 29/10/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-57804 | Naeema Alsaegh | 31/10/2024 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-06950 | Ismaeel budhahi | 03/11/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-34473 | بيان خليفة | 03/11/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-17552 | Abdulaziz Saeed | 07/11/2024 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-98104 | لم يتم ذكر الاسم | 10/11/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 09/01/2025 |
24-11-21998 | لم يتم الذكر | 10/11/2024 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/11/2024 |
24-11-32768 | Ohood Almansoori | 10/11/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-63606 | manal almajid | 10/11/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-70121 | Mona Hasan | 12/11/2024 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-07983 | Maymwna Saleh | 12/11/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-44891 | عائشة السليطي | 24/11/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 24/11/2024 |
24-11-87213 | عبدالله هاشم جاسم جاسم | 12/11/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-72658 | Hameeda Sayed | 14/11/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-63862 | Nihal Ghuloom | 17/11/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-54238 | Abdulla Alhelow | 20/11/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-03199 | Mariam Dasmal | 19/11/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/11/2024 |
24-11-14737 | Mohammed Alhayki | 21/11/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 24/11/2024 |
24-11-72538 | SAFA ABDULZAHRA YAQOOB ALI | 24/11/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 24/11/2024 |
24-11-29158 | JAMEELA JAWAD MAHDI KAYED | 25/11/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/11/2024 |
24-11-77259 | Hawra Abdulkatif | 25/11/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 25/11/2024 |
24-11-64004 | FATEMA ALI SALEH ABBAS | 25/11/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/11/2024 |
24-11-34258 | AHMED HASAN AHMED HASAN | 25/11/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/11/2024 |
24-11-42146 | Maryam Rahma | 24/11/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 25/11/2024 |
24-11-32011 | fatema mohamed for ahmed hasan | 04/10/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/11/2024 |
24-11-58461 | mona ali | 20/10/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/11/2024 |
24-11-75280 | zahra khalil radhi | 14/11/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/11/2024 |
24-11-11593 | زهراء ميرزا | 01/10/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 26/11/2024 |
24-11-39483 | نادية محمد علي | 12/11/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 26/11/2024 |
24-11-62388 | siltan Ahmed | 30/09/2024 | Completed – Did not contact the requester | Administrative | Hamad Town Health Center | 27/11/2024 |
24-11-63205 | Ahmed Farmazi | 06/11/2024 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 27/11/2024 |
24-11-81604 | Amina Ahmed | 27/11/2024 | Completed – Did not contact the requester | Administrative | Sh. Sabah Al-Salem Health Center | 28/11/2024 |
24-12-56676 | SEDDIQA ABDULWAHAB ISA AHMED | 01/12/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 07/01/2025 |
24-12-92549 | فيصل | 29/11/2024 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 01/12/2024 |
24-12-13293 | GHADA ABDULLA SULTAN ALMOULANI | 02/12/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 22/01/2025 |
24-12-67265 | Ali Ashgar Najmuddin | 26/11/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 03/12/2024 |
24-12-20528 | mudasir wam | 26/11/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 03/12/2024 |
24-12-52416 | MOHAMED KHALIL EBRAHIM MAKI | 03/12/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 03/12/2024 |
24-12-46533 | بلقيس محمد | 18/11/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 03/12/2024 |
24-12-20414 | فاطمة جاسم | 01/12/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 03/12/2024 |
24-12-37513 | SAYED HASAN AHMED MOHAMED SHARAF | 01/12/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 03/12/2024 |
24-12-13087 | حليمة سهوان | 04/11/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 03/12/2024 |
24-12-13416 | لا يوجد | 12/11/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 03/12/2024 |
24-12-44576 | لا يوجد | 25/11/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 03/12/2024 |
24-12-21257 | أحمد الطشاني | 03/12/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 03/12/2024 |
24-12-64190 | YUSUF MERZA AHMED ALHERZ | 11/11/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 03/12/2024 |
24-12-61231 | محمد حسين رويلي الحردان | 06/11/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 04/12/2024 |
24-12-77302 | جنات محمد حسين | 06/11/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 04/12/2024 |
24-12-76293 | محمد احمد سهوان | 27/11/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 04/12/2024 |
24-12-64718 | موزة العامر | 03/12/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 04/12/2024 |
24-12-87694 | Karine | 05/12/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 05/12/2024 |
24-12-85813 | aysha ali | 11/11/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 05/12/2024 |
24-12-22363 | aysha ali | 10/11/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 05/12/2024 |
24-12-62961 | asma marzooq saad | 25/11/2024 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 05/12/2024 |
24-12-29839 | لايوجد | 13/11/2024 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 05/12/2024 |
24-12-37440 | عمر العطاوي | 08/12/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 08/12/2024 |
24-12-46340 | فاطمه المزين | 05/12/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 08/12/2024 |
24-12-84302 | Masooma Hassan | 13/10/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/12/2024 |
24-12-86597 | Zahraanabi Ali | 11/11/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/12/2024 |
24-12-59839 | Fadheela Alaraibi | 13/11/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/12/2024 |
24-12-00249 | Mohammed Jameel | 17/11/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/12/2024 |
24-12-31638 | Mohamed Abdulrasool | 20/11/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/12/2024 |
24-12-46496 | Hussain Habib | 02/12/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/12/2024 |
24-12-21513 | Suad Khalaf | 09/12/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 09/12/2024 |
24-12-34910 | Marwa Milad | 02/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/12/2024 |
24-12-76545 | Noof Jameel | 03/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/12/2024 |
24-12-65528 | لميس ابراهيم | 04/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/12/2024 |
24-12-87330 | Aisha Alshawoosh | 08/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/12/2024 |
24-12-67337 | Edna Quijano | 08/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/12/2024 |
24-12-23276 | علي جمال علي | 17/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 10/12/2024 |
24-12-65733 | Layla Alaswad | 17/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 10/12/2024 |
24-12-39315 | Maryam Baqer | 17/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 10/12/2024 |
24-12-23245 | Sama Mahdi | 27/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 10/12/2024 |
24-12-86849 | Yousif Almuharraqi | 28/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 10/12/2024 |
24-12-22816 | Naeema Alsaegh | 25/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 10/12/2024 |
24-12-79325 | Muslim Muhammad | 10/12/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 10/12/2024 |
24-12-67530 | Isa Alaradi | 09/12/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 11/12/2024 |
24-12-12670 | Mohamed Hosny | 09/12/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 11/12/2024 |
24-12-78201 | فاطمه أحمد | 11/12/2024 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 11/12/2024 |
24-12-25836 | ميعاد عبدالحسين | 12/12/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 12/12/2024 |
24-12-34267 | Gufran Alyahya | 10/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/12/2024 |
24-12-05333 | Hanan Khamis | 11/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/12/2024 |
24-12-93302 | Mahdi Mansoori | 10/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/12/2024 |
24-12-51807 | Ebrahim Ebrahim | 12/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/12/2024 |
24-12-64279 | Muhammad Kamran | 12/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/12/2024 |
24-12-32867 | احمد بوشقر | 25/11/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/12/2024 |
24-12-23949 | علي يوسف احمد | 12/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/12/2024 |
24-12-75392 | abdulaziz own | 12/12/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 15/12/2024 |
24-12-72726 | abdulla al showaikh | 27/11/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/12/2024 |
24-12-36164 | نور محمد علي | 28/11/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/12/2024 |
24-12-29080 | محمد حسن جعفر | 14/12/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/12/2024 |
24-12-37686 | زهرة علي أحمد | 24/11/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 18/12/2024 |
24-12-61780 | محمد شهد | 03/12/2024 | Completed – Contacted the requester | Proffesional | Sh.Jaber Al Ahmed Al Sabah Health Center | 22/12/2024 |
24-12-70533 | لايوجد | 12/12/2024 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 21/01/2025 |
24-12-29697 | لايوجد | 18/12/2024 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 18/12/2024 |
24-12-67124 | Lulwa Mubarak | 15/12/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 18/12/2024 |
24-12-10420 | د. عبدالامام السماك | 19/12/2024 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 24/12/2024 |
24-12-51685 | عبدالله الحادي | 18/12/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 23/12/2024 |
24-12-48689 | عايشة الشروقي | 23/12/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 23/12/2024 |
24-12-99572 | علي أحمد حسين | 23/12/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 23/12/2024 |
24-12-02963 | علي أحمد حسين | 23/12/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 25/12/2024 |
24-12-28314 | عمرو احمد | 23/12/2024 | Completed – Did not contact the requester | Administrative | NBB Health Center- Dair | 25/12/2024 |
24-12-20794 | ميثم سلمان أحمد حسين | 26/11/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/12/2024 |
24-12-44519 | Hasan Alhujairy | 15/12/2024 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/12/2024 |
24-12-48032 | Yahya Alkoumaim | 06/12/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 24/12/2024 |
24-12-18068 | رنيم محمود محمد | 11/11/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/12/2024 |
24-12-66375 | زهره عوض | 02/12/2024 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/12/2024 |
24-12-43825 | Ebrahim Janahi | 18/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/12/2024 |
24-12-22474 | Fatima Kaladari | 19/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/12/2024 |
24-12-20261 | Manar | 19/12/2024 | Completed – Did not contact the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/12/2024 |
24-12-74559 | رقية المدني | 23/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/12/2024 |
24-12-78625 | Dola AlraQabi | 23/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/12/2024 |
24-12-08997 | عائشة الدوح | 24/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/12/2024 |
24-12-01202 | Aysha Al-Kuwari | 14/10/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-87421 | Yusuf Ahmed | 16/10/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-16360 | عائشة البلوشي | 21/10/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-49641 | Saeeda Yousif | 27/10/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-54145 | saeeda yousif | 27/10/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-58415 | AYSHA MOHAMED ALDOSARI | 10/12/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 26/12/2024 |
24-12-68809 | هيا المعاودة | 06/11/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-21007 | هيا المعاودة | 06/11/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-05002 | هيا المعاودة | 06/11/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-06222 | Naz Mohamed | 21/11/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-25509 | ABDULRAHMAN ALSAYARI | 15/12/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 26/12/2024 |
24-12-29063 | بدور العبري | 21/11/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-73943 | نجيب حسن | 20/11/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-74524 | فهد بوقيس | 25/11/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-23069 | وفاء السادة | 08/12/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-97134 | سلوى محمد | 11/12/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-67280 | نادية غريب | 24/12/2024 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 26/12/2024 |
24-12-15412 | SAMIA MOHAMMED | 22/12/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 26/12/2024 |
24-12-42702 | محمد حسين العبدالله | 09/10/2024 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 26/12/2024 |
24-12-19095 | MOHAMMED ALNAAR | 22/12/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 26/12/2024 |
24-12-01501 | fatima | 30/10/2024 | Irrelevant Request | Administrative | Madinat Khalifa Health Center | 26/12/2024 |
24-12-63970 | REEM MURHY | 25/12/2024 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 26/12/2024 |
24-12-39792 | Ali Nasser | 25/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 29/12/2024 |
24-12-15661 | أحمد حسن | 19/12/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/12/2024 |
24-12-11948 | ABDULGHANI ALI HASAN | 29/12/2024 | Completed – Did not contact the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/12/2024 |
24-12-51547 | sayed ali ahmed | 29/12/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 30/12/2024 |
24-12-22509 | Sakeenah Rafeei | 30/12/2024 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/12/2024 |
24-12-53694 | امينة القوتي | 29/12/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 30/12/2024 |
25-01-84555 | Lulwa Mubarak | 31/12/2024 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 02/01/2025 |
25-01-99492 | KHADIJA ALI MAKKI MAHDI | 06/01/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 06/01/2025 |
25-01-67442 | Ahmed Hussein | 23/12/2024 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 06/01/2025 |
25-01-71245 | عبدالله | 03/01/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 07/01/2025 |
25-01-47145 | MOHAMED SAEED MOHSEN AHMED MOHSEN | 12/12/2024 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 07/01/2025 |
25-01-28158 | MOHAMMEDNADEEMABDULGAFFAR SHAIKH | 07/01/2025 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 07/01/2025 |
25-01-72002 | MOHSEN ADEL MOHSEN ABDULLA | 08/12/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 07/01/2025 |
25-01-01890 | HUSAIN MOHAMED AHMED ABDULLA | 09/12/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 07/01/2025 |
25-01-13667 | A.KARIM HASAN | 30/12/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 09/01/2025 |
25-01-27647 | AYA A.JALIL AL ZAKI | 30/12/2024 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 09/01/2025 |
25-01-75706 | ISA ABDALI ABDULLA KADHEM | 12/11/2024 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 07/01/2025 |
25-01-82157 | ميثم العالي | 17/11/2024 | Completed – Contacted the requester | Administrative | Kuwait Health Center | 07/01/2025 |
25-01-41294 | امينة سالم | 29/11/2024 | Completed – Contacted the requester | Proffesional | Bahrain & Kuwait Health Center – HIDD | 08/01/2025 |
25-01-67846 | Abdulla | 06/01/2025 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 08/01/2025 |
25-01-41059 | HASAN ZAKARIYA ABDULRASOOL OMRAN | 08/01/2025 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 08/01/2025 |
25-01-63207 | Ebtsam Alsayyadi | 06/01/2025 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 08/01/2025 |
25-01-38874 | Ahmed Albinali | 18/12/2024 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 09/01/2025 |
25-01-09685 | سلوى حمد | 31/12/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 09/01/2025 |
25-01-67024 | علي البنعلي | 29/12/2024 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 09/01/2025 |
25-01-86289 | JAMAL ALI | 09/12/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 12/01/2025 |
25-01-35893 | حاتم تاج | 10/01/2025 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 12/01/2025 |
25-01-85037 | BAYAN MOHAMED | 10/12/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 12/01/2025 |
25-01-63405 | MUBARAK JUMA ALBALOOSHI | 06/01/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 12/01/2025 |
25-01-69021 | سلو الحلو | 11/01/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/01/2025 |
25-01-26676 | غبير خالد | 12/01/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 20/01/2025 |
25-01-51725 | د.عماد محمد عمو | 12/01/2025 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 12/01/2025 |
25-01-62564 | NOOR SAEED MERZA ALHAWAJ | 12/01/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 12/01/2025 |
25-01-82044 | ahmed ebrahim | 17/12/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 13/01/2025 |
25-01-30114 | abdulla jassim | 14/01/2025 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 15/01/2025 |
25-01-88786 | Ahmed Isa | 14/01/2025 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 16/01/2025 |
25-01-35291 | صالح الساده | 29/12/2024 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 16/01/2025 |
25-01-20399 | هبة محمد | 14/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/01/2025 |
25-01-67012 | عاليه فريد | 08/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/01/2025 |
25-01-46663 | Goung Jin | 13/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/01/2025 |
25-01-23429 | Hussain Ghuloom | 13/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/01/2025 |
25-01-45079 | ندى الحرز | 21/01/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 21/01/2025 |
25-01-88054 | عبدالرضا الشيخ | 21/01/2025 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 21/01/2025 |
25-01-42855 | معاد حسين | 21/01/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 21/01/2025 |
25-01-93919 | محمد مانع | 10/12/2024 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 21/01/2025 |
25-01-65731 | جهاد الطوق | 02/12/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 21/01/2025 |
25-01-52599 | فاطمة جعفر علي | 26/11/2024 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 21/01/2025 |
25-01-27392 | فاطمة حسن | 26/11/2024 | Completed – Contacted the requester | Proffesional | Ahmed Ali Kanoo Health Center | 21/01/2025 |
25-01-12090 | رائد عباس سلمان | 24/11/2024 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 21/01/2025 |
25-01-76934 | Mohamed Ali Haji | 21/01/2025 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/01/2025 |
25-01-04996 | maysa alkooheji | 11/09/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/01/2025 |
25-01-62206 | فواز احمد الشروقي | 26/12/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/01/2025 |
25-01-19561 | JANARTHANAN PANNEERSELVAM | 11/08/2024 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 21/01/2025 |
25-01-47040 | Zainab | 30/12/2024 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 22/01/2025 |
25-01-55296 | Jawaher Saleh | 19/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/01/2025 |
25-01-44442 | Eatidal Alghanim | 21/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/01/2025 |
25-01-62009 | Faheem Masoodi | 26/01/2025 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 26/01/2025 |
25-01-65358 | Naeema Ali | 26/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/01/2025 |
25-01-98396 | وفاء عبدالعال | 26/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/01/2025 |
25-01-73282 | Roaya Adnan | 26/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/01/2025 |
25-01-52184 | Ebtisam Al Hajary | 26/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/01/2025 |
25-01-25401 | احمد مبارك | 25/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/01/2025 |
25-01-44749 | Ali AlSammak | 29/01/2025 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 29/01/2025 |
25-01-16874 | محمود غريب | 29/01/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/01/2025 |
25-01-30033 | سيد محمد ناصر | 15/12/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/01/2025 |
25-01-25386 | سيد هاشم التوبلاني | 30/12/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/01/2025 |
25-01-01742 | سمية القطان | 08/12/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/01/2025 |
25-01-52284 | لا يوجد | 03/12/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/01/2025 |
25-01-78828 | محمد فاضل | 05/11/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/01/2025 |
25-01-22342 | Abdulla Malik | 07/01/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 29/01/2025 |
25-02-34552 | ZAINAB MOHAMED HASAN JAAFAR ALI | 02/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/02/2025 |
25-02-92935 | MAHDI ALI MOHAMMED SALEH MAHDI | 02/02/2025 | Completed – Contacted the requester | Proffesional | Jidhafs Health Center | 02/02/2025 |
25-02-23645 | محمود عبدالله | 18/12/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 02/02/2025 |
25-02-33138 | zeyad mohd yusuf mandikar | 27/01/2025 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/02/2025 |
25-02-20955 | علي جاسم عيسى | 28/01/2025 | Completed – Contacted the requester | Administrative | Sh.Jaber Al Ahmed Al Sabah Health Center | 03/02/2025 |
25-02-82531 | Huda ali Ahmed | 02/02/2025 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 03/02/2025 |
25-02-81368 | ASMA MAKI ABDULWAHAB HASAN | 02/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 03/02/2025 |
25-02-80911 | علي أكبر | 01/08/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 05/02/2025 |
25-02-05749 | علي أحمد | 13/11/2024 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 05/02/2025 |
25-02-43269 | Mariam Jawad | 30/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 06/02/2025 |
25-02-24231 | محمد السعيد | 29/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 06/02/2025 |
25-02-82574 | Jawaher Saleh | 30/01/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 06/02/2025 |
25-02-64111 | Zainab Alhaddar | 02/02/2025 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 06/02/2025 |
25-02-86543 | KHALED ALTAYEB ALAMIN AHMED | 09/02/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/02/2025 |
25-02-76165 | KHALED ALTAYEB ALAMIN AHMED | 09/02/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/02/2025 |
25-02-56569 | Abdullah Bawazir | 09/02/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 09/02/2025 |
25-02-79434 | Mohammed Alalawiyat | 08/02/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 09/02/2025 |
25-02-57798 | KHALED ALTAYEB ALAMIN AHMED | 09/02/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 10/02/2025 |
25-02-73259 | عيسى عبدالعزيز | 10/02/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 10/02/2025 |
25-02-04602 | فاطمة محمد | 10/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/02/2025 |
25-02-28413 | Yaser Mahmood Yusuf | 10/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 10/02/2025 |
25-02-34780 | LAYLA ABBAS MOHSEN BADDAW | 10/02/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/02/2025 |
25-02-24771 | نجاة علي | 10/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 12/02/2025 |
25-02-04756 | SHAMSI JAN MOHAMMAD MULLDAD FAZUL | 09/02/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/02/2025 |
25-02-09732 | Bassam Abdo | 09/02/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 10/02/2025 |
25-02-60428 | Qassim Almubasher | 11/02/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/02/2025 |
25-02-65393 | نعيمة مهنا | 11/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 12/02/2025 |
25-02-98104 | Adnan Abdulla | 11/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 12/02/2025 |
25-02-55761 | Eman Sfareed | 12/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 12/02/2025 |
25-02-68450 | HOSSAM MOHAMMED AHMED NAIEM | 13/02/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/02/2025 |
25-02-37102 | Safa Fardan | 13/02/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/02/2025 |
25-02-44242 | MOHAMED MAHMOOD ABDULKARIM ALSAEED | 13/02/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/02/2025 |
25-02-69917 | fadhel mirza | 18/12/2024 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/02/2025 |
25-02-95083 | - | 05/01/2025 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/02/2025 |
25-02-93297 | فاضل ميرزا | 18/12/2024 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/02/2025 |
25-02-62952 | أميرة جعفر | 22/12/2024 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 16/02/2025 |
25-02-08883 | يوسف النعيمي | 13/02/2025 | Completed – Contacted the requester | Proffesional | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 17/02/2025 |
25-02-01734 | لا يوجد | 13/02/2025 | Completed – Did not contact the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 16/02/2025 |
25-02-26085 | Hasan Al hayki | 06/02/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 16/02/2025 |
25-02-36984 | Mohammed Jaffar | 12/02/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 16/02/2025 |
25-02-76608 | Hadeel Ahmed | 16/02/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 16/02/2025 |
25-02-60724 | Mohamed Louri | 16/02/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 16/02/2025 |
25-02-46780 | Naser Fauad | 16/02/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 16/02/2025 |
25-02-53242 | خديجه أبو طالب | 09/02/2025 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 16/02/2025 |
25-02-55309 | علي الديري | 16/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 17/02/2025 |
25-02-84008 | موزه الذوادي | 13/02/2025 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 16/02/2025 |
25-02-11486 | NA | 22/01/2025 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 16/02/2025 |
25-02-48763 | Mohammed Ebrahim | 17/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 17/02/2025 |
25-02-31816 | زينب سيد حسين | 03/02/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 17/02/2025 |
25-02-55124 | لا يوجد | 14/02/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 17/02/2025 |
25-02-14850 | Hajar Faisal | 17/02/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/02/2025 |
25-02-06689 | محمد مرتضى | 16/02/2025 | Completed – Did not contact the requester | Administrative | Bilad Al-Qadeem Health Center | 17/02/2025 |
25-02-73116 | يوسف النعيمي | 16/02/2025 | Completed – Contacted the requester | Proffesional | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 17/02/2025 |
25-02-27684 | احمد حسن | 12/02/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 17/02/2025 |
25-02-62887 | NAWAL JAMEEL KHALIL ALSAFFAR | 18/02/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 18/02/2025 |
25-02-93958 | ABDULLA AHMED ABDULLA BUYUSUF | 18/02/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 18/02/2025 |
25-02-64965 | عبدالله سامي | 18/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 18/02/2025 |
25-02-14534 | عبدالله شريده قاسم | 20/01/2025 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 18/02/2025 |
25-02-86626 | هشام موسى | 18/02/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 18/02/2025 |
25-02-69071 | mahmood dubai | 17/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/02/2025 |
25-02-61447 | Najat makroum Makroum | 18/02/2025 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 19/02/2025 |
25-02-23773 | MOHAMED ABDULLA EBRAHIM ALSHAWI | 19/02/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 19/02/2025 |
25-02-13152 | SAYED YUSUF DHEYA BAQER SALMAN | 19/02/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 20/02/2025 |
25-02-65161 | EBRAHIM ALI EBRAHIM BAHAR | 19/02/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 19/02/2025 |
25-02-95871 | Noor Ahmed | 19/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/02/2025 |
25-02-16622 | Ahmed Hassan | 20/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/02/2025 |
25-02-91212 | HUSAIN AHMED MOHAMED ALMUTAWA | 20/02/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 20/02/2025 |
25-02-71711 | AZHAR SALEH ALI ABDULLA SALEEM | 20/02/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 20/02/2025 |
25-02-99651 | عبدالعزيز العرادي | 06/02/2025 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 23/02/2025 |
25-02-93814 | خالد الحدي | 06/02/2025 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 23/02/2025 |
25-02-13115 | ALI AHMED ABDALI ABDALI | 23/02/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/02/2025 |
25-02-97969 | محمد علي | 09/02/2025 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 23/02/2025 |
25-02-99059 | ZAHRAA ISA NASER ALGHANAMI | 23/02/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 23/02/2025 |
25-02-83868 | ABDULKARIM AHMED ABDULLA MAKI | 23/02/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/02/2025 |
25-02-68570 | Khalil Ebrahim | 23/02/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/02/2025 |
25-02-12358 | MAHMOUD ABUZETUN | 23/02/2025 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 23/02/2025 |
25-02-00443 | Abdullah Alameri | 23/02/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 23/02/2025 |
25-02-13347 | MAHMOUD ABUZETUN | 24/02/2025 | Completed – Did not contact the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 24/02/2025 |
25-02-51998 | Ayman Almosawi | 20/02/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 25/02/2025 |
25-02-42691 | Fadhel haddad | 23/02/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 25/02/2025 |
25-02-84327 | ZAINAB MOHAMMED ABDULLA FADHUL | 25/02/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/02/2025 |
25-02-02207 | Mahmood Abdulla | 23/02/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 25/02/2025 |
25-02-51667 | Mahmood Abdulla | 24/02/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 25/02/2025 |
25-02-28142 | Hajar Faisal | 24/02/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 02/03/2025 |
25-02-73791 | صالح | 24/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/02/2025 |
25-02-73912 | NOOR EBRAHIM ABDULHUSAIN ALASHEERI | 25/02/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/02/2025 |
25-02-66610 | Sara Hasan Darwish Hasan | 25/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/02/2025 |
25-02-05603 | عثمان عبدالباسط | 28/01/2025 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/02/2025 |
25-02-48143 | اسماء خليفة العوضي | 28/01/2025 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/02/2025 |
25-02-86913 | اسماء خليفة العوضي | 13/02/2025 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/02/2025 |
25-02-00204 | هدى علي | 23/02/2025 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/02/2025 |
25-02-18901 | Sami Rayashi | 26/02/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 03/03/2025 |
25-02-03457 | Sara Alkhattal | 26/02/2025 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 27/02/2025 |
25-02-03011 | Saud Alsubaie | 26/02/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 27/02/2025 |
25-02-25595 | FATEMA YUSUF GHULOOM ALI | 27/02/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 27/02/2025 |
25-02-37263 | افراح احمد | 23/02/2025 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 27/02/2025 |
25-02-79224 | walaa ali | 27/02/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 02/03/2025 |
25-02-30765 | صالح | 26/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 27/02/2025 |
25-02-24925 | MOHAMED ALAWADHI | 27/02/2025 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 27/02/2025 |
25-02-16160 | Aysha Rashdan | 25/02/2025 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 27/02/2025 |
25-03-80307 | فضة عبدالله محمد جعفر | 27/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/03/2025 |
25-03-34960 | FATEMA DAWOOD HUSAIN YUSUF | 02/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 03/03/2025 |
25-03-74259 | FATEMA ALI MANSOOR ASHOOR | 02/03/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 03/03/2025 |
25-03-56296 | SAFA AHMED AHMED MOHAMED | 02/03/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 03/03/2025 |
25-03-63843 | YASER OMRAN KHAMIS ALTAWEEL | 02/03/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 03/03/2025 |
25-03-57819 | Aysha Yusuf | 03/03/2025 | Irrelevant Request | Administrative | Hamad Kanoo Health Center | 03/03/2025 |
25-03-37385 | محمد الذوادي | 05/03/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 05/03/2025 |
25-03-27073 | rehab ahmed | 03/03/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 05/03/2025 |
25-03-25956 | فاطمة يوسف | 05/03/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 05/03/2025 |
25-03-11551 | خالد العوضي | 06/03/2025 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/03/2025 |
25-03-14913 | عبداللطيف ال بورشيد | 06/03/2025 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 06/03/2025 |
25-03-43637 | Ruqayah Albaqali | 03/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/03/2025 |
25-03-73492 | Bushra Alsammak | 03/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/03/2025 |
25-03-68799 | سيد حميد علي | 03/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/03/2025 |
25-03-30964 | عاشور محمود | 12/02/2025 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 10/03/2025 |
25-03-40097 | Yaman Albasara | 09/03/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/03/2025 |
25-03-23562 | سامي عبدالله | 17/02/2025 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 09/03/2025 |
25-03-08818 | كميل عبد الأمير سليم | 01/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/03/2025 |
25-03-52672 | خديجة خليل | 07/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 09/03/2025 |
25-03-24339 | Dana Aljazaf | 09/03/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/03/2025 |
25-03-31873 | طارق مجيد | 09/03/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/03/2025 |
25-03-82712 | HISSA RASHID AHMED KALBAN | 09/03/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 10/03/2025 |
25-03-91479 | Hamad alhafedh | 10/03/2025 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 12/03/2025 |
25-03-71163 | حميده محمد عبدالله | 09/03/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 10/03/2025 |
25-03-63405 | Adnan Noor | 10/03/2025 | Irrelevant Request | Administrative | Hamad Kanoo Health Center | 10/03/2025 |
25-03-64295 | FAREEDA HASAN YAR MOHAMED ALBALOOSHI | 10/03/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 11/03/2025 |
25-03-45860 | Ammar Mahdi | 03/03/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 10/03/2025 |
25-03-26643 | Sajjad Alhayki | 05/03/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 10/03/2025 |
25-03-21814 | حميده | 11/02/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 10/03/2025 |
25-03-21942 | امينة | 13/02/2025 | Completed – Contacted the requester | Proffesional | NBB Health Center- Dair | 10/03/2025 |
25-03-04428 | Ebrahim A.Nabi | 06/02/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/03/2025 |
25-03-09269 | Jamila Alawi | 06/01/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/03/2025 |
25-03-60353 | SAYED NADER | 28/01/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/03/2025 |
25-03-72271 | Mohammed | 27/02/2025 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 10/03/2025 |
25-03-87004 | KHALED MOHMED | 01/02/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/03/2025 |
25-03-14041 | لا يوجد | 27/02/2025 | Completed – Did not contact the requester | Administrative | Al-Naim Health Center | 10/03/2025 |
25-03-35589 | N/A | 12/02/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 23/03/2025 |
25-03-30156 | Ameen Radhi | 10/02/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/03/2025 |
25-03-29509 | علي يوسف | 27/02/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/03/2025 |
25-03-84326 | عباس سلمان | 27/02/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/03/2025 |
25-03-51398 | ناصر | 27/02/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/03/2025 |
25-03-16549 | صباح عبدالجليل | 10/03/2025 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 10/03/2025 |
25-03-81608 | فاطمة | 28/02/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/03/2025 |
25-03-27055 | Mohd Hussain Awad | 06/02/2025 | Completed – Contacted the requester | Administrative | A'Ali Health Center | 10/03/2025 |
25-03-86930 | سهام سعود رمضان | 01/03/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/03/2025 |
25-03-77348 | أحمد العرادي | 04/02/2025 | Completed – Did not contact the requester | Administrative | A'Ali Health Center | 10/03/2025 |
25-03-92458 | إبراهيم اهتيمي | 09/03/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 10/03/2025 |
25-03-68945 | فاطمة الدرازي | 11/03/2025 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 12/03/2025 |
25-03-39678 | Isa Alkhaja | 12/03/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 12/03/2025 |
25-03-39977 | MERVYN CHERUVALKARAN | 12/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/03/2025 |
25-03-58519 | NABAA HUSAIN EBRAHIM BUSUHAIL | 12/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/03/2025 |
25-03-44093 | يونس عثمان | 11/03/2025 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 12/03/2025 |
25-03-52886 | Sajjad Alhayki | 13/03/2025 | Completed – Did not contact the requester | Administrative | Bilad Al-Qadeem Health Center | 13/03/2025 |
25-03-76498 | حبيب ضيف | 12/03/2025 | Completed – Did not contact the requester | Administrative | Mohamed Jasim Kanoo Health Center | 16/03/2025 |
25-03-54073 | Isa Nabeel | 16/03/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/03/2025 |
25-03-86626 | Khalid Alkhaja | 16/03/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 16/03/2025 |
25-03-53283 | NOOR ALZAHRA SAEED HUBAIL ALGATAM | 16/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 16/03/2025 |
25-03-48334 | EMAN ISMAEEL JAWHER ISMAEEL | 10/03/2025 | Completed – Contacted the requester | Proffesional | Yousif A. Rahman Engineer Health Center | 16/03/2025 |
25-03-47782 | Eman Mahmoud | 16/03/2025 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 17/03/2025 |
25-03-20146 | نرسيان وائل | 17/03/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 17/03/2025 |
25-03-45776 | Sajeda سلمان | 17/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 17/03/2025 |
25-03-70290 | Raeda Ali | 17/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 17/03/2025 |
25-03-17218 | MESHAEL AHMED ALI BUKAMAL | 18/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 18/03/2025 |
25-03-68084 | Ali Alkhalaqi | 18/03/2025 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 18/03/2025 |
25-03-37188 | بليغ ضيف | 18/03/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 18/03/2025 |
25-03-85022 | FADHEELA SAYED ABDULLA | 18/03/2025 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 19/03/2025 |
25-03-69357 | LAYLA MASHKOOR DAABEL MASHKOOR | 19/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 19/03/2025 |
25-03-41009 | مريم علي حسن | 16/03/2025 | Completed – Contacted the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 09/04/2025 |
25-03-24759 | Janan Fakhr | 18/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/03/2025 |
25-03-67675 | Eman Alqasimi | 20/03/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 20/03/2025 |
25-03-63959 | ZAINAB KHALED ABDULLA JAAFAR | 20/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/03/2025 |
25-03-54882 | EBRAHIM AHMED EBRAHIM ALARADI | 20/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/03/2025 |
25-03-25496 | MARWAN MOHAMED EMSAEEDI ALOWD | 20/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/03/2025 |
25-03-73092 | امين رضي | 21/03/2025 | Completed – Contacted the requester | Administrative | Mohamed Jasim Kanoo Health Center | 23/03/2025 |
25-03-88979 | Raja Rahma | 18/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 23/03/2025 |
25-03-60607 | MOHAMED ABDULRASOOL NUSAIF ALI | 23/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/03/2025 |
25-03-41740 | SAKEENA ABDULLA MOHAMED ALASWAD | 23/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 23/03/2025 |
25-03-26129 | Alyaa Alhamlan | 02/01/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/03/2025 |
25-03-03695 | Mohamed Alkooheji | 06/01/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-33708 | SARA AHMED | 12/03/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-78122 | AQEELA JAWAD | 11/03/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-66906 | Mezal Al Majed | 31/01/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-62789 | HAWRA | 19/02/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/03/2025 |
25-03-66979 | ALI HASAN | 19/03/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 23/03/2025 |
25-03-07145 | ABDULQADOOS MOHAMED ABDULRAHMAN ALHADI | 24/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 24/03/2025 |
25-03-40857 | الياس عبد الكريم | 11/02/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-67980 | احمد قمبر | 12/02/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-15986 | حسين | 12/02/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-53784 | Zainab Ali | 24/03/2025 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 24/03/2025 |
25-03-70008 | Mohsen ALI | 06/03/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-02076 | ALI HASAN HABIB ALSHOOFA | 25/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 25/03/2025 |
25-03-55228 | يوسف فهد | 23/02/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-15294 | mohmood ali | 23/01/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-12522 | Amnah ahmed | 23/01/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-07661 | محمد البحراني | 08/01/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-22142 | هبه الجبلي | 21/01/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 25/03/2025 |
25-03-39966 | Zainab Alqaidoom | 23/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/03/2025 |
25-03-20611 | HUSAIN ABDULLA ABDULHASAN ALI ABDULLA | 25/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 25/03/2025 |
25-03-03556 | فاطمة الدوسري | 19/03/2025 | Completed – Contacted the requester | Administrative | Isa Town Health Center | 26/03/2025 |
25-03-69748 | Mohammed Ahmed | 26/03/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/03/2025 |
25-03-07729 | Fakhro Fakhro | 26/03/2025 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 26/03/2025 |
25-03-47514 | PREETHA | 17/03/2025 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 26/03/2025 |
25-03-64547 | AHMED HAMEED AFFAT JADAAN | 25/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/03/2025 |
25-03-00665 | Zakeya Ali | 25/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 26/03/2025 |
25-03-12781 | BATOOL SAYED HASHEM MOHAMED ALTUBLANI | 26/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/03/2025 |
25-03-81460 | MARYAM MOHAMMAD ALI S. MOHIUDDIN DAR | 27/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/03/2025 |
25-03-83100 | SADEQ HABIB ABDULHUSAIN MOHAMED | 27/03/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/03/2025 |
25-03-03643 | Ali Alalwan | 28/01/2025 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 27/03/2025 |
25-04-64943 | Mary Rose De Paz | 02/04/2025 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 02/04/2025 |
25-04-21537 | Amani | 25/02/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 15/05/2025 |
25-04-19444 | فضة عبدالله محمد جعفر | 31/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/04/2025 |
25-04-92377 | Ali Alaskari | 31/03/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 02/04/2025 |
25-04-12792 | علي جناحي | 10/03/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 06/04/2025 |
25-04-64599 | Ramesh | 09/03/2025 | Completed – Did not contact the requester | Administrative | Bilad Al-Qadeem Health Center | 06/04/2025 |
25-04-25035 | يوسف محمد ابراهيم بوخاري | 23/03/2025 | Completed – Did not contact the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 06/04/2025 |
25-04-97584 | Mahmoud Elgohary | 04/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/04/2025 |
25-04-34062 | Rasheed Ali | 06/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 06/04/2025 |
25-04-70395 | Hasan Ben Ghadeer | 03/04/2025 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 06/04/2025 |
25-04-48348 | محمد الرويعي | 24/03/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 06/04/2025 |
25-04-70267 | Mohammed abdulla ahmad Alhajji | 06/04/2025 | Completed – Did not contact the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 07/04/2025 |
25-04-61929 | ABDULLA ABDULAZIZ ABDULLA BU HUSAIN | 06/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 06/04/2025 |
25-04-59590 | HAWRA SAYED FAISAL SHARAF MAHFDOOH | 07/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/04/2025 |
25-04-99719 | zain jamal | 24/03/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 07/04/2025 |
25-04-32290 | NOOR ALI AHMED DARBAS | 07/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 07/04/2025 |
25-04-81867 | يوسف الاحمد | 02/04/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 07/04/2025 |
25-04-94684 | امل علي | 07/04/2025 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 07/04/2025 |
25-04-29843 | Hasan Bumejdad | 03/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/04/2025 |
25-04-61859 | Noman | 06/04/2025 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 08/04/2025 |
25-04-34197 | السيدرضا عبدالله | 04/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/04/2025 |
25-04-22460 | AASEM WAEL A. ALHUJIRI | 08/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 08/04/2025 |
25-04-41964 | muwaffaq alajjaj | 08/04/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 08/04/2025 |
25-04-20148 | نبيل محمد | 27/03/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 08/04/2025 |
25-04-61349 | محمد المناعي | 02/04/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 08/04/2025 |
25-04-28053 | Fatima Khamdan | 08/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/04/2025 |
25-04-96306 | Marwan Rashed | 09/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/04/2025 |
25-04-23308 | Dana Aljazaf | 09/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/04/2025 |
25-04-31511 | Fida Mohammad | 08/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/04/2025 |
25-04-47792 | Almoazldeenalla Salih | 08/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/04/2025 |
25-04-80946 | Eman Alqasimi | 08/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/04/2025 |
25-04-41589 | Ahmed Hassan | 09/04/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 09/04/2025 |
25-04-25655 | fatima albuti | 12/02/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 09/04/2025 |
25-04-44413 | فاطمة الثويني | 17/02/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 09/04/2025 |
25-04-22616 | يوسف ابراهيم | 21/02/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 09/04/2025 |
25-04-39713 | نسيم اعجاز | 10/03/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 09/04/2025 |
25-04-09312 | علي رضى حسن | 13/01/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 09/04/2025 |
25-04-45535 | Malik Shahid | 17/03/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 09/04/2025 |
25-04-41882 | نور عادل | 28/01/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 09/04/2025 |
25-04-04645 | دعاء جواد | 27/01/2025 | Completed – Contacted the requester | Administrative | Sitra Health Center | 09/04/2025 |
25-04-25125 | مختار غانم | 25/03/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 09/04/2025 |
25-04-19877 | مريم عصام | 19/01/2025 | Completed – Contacted the requester | Administrative | Sitra Health Center | 09/04/2025 |
25-04-25513 | مي الغريب | 03/04/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 09/04/2025 |
25-04-19945 | زهرة عيسى | 23/01/2025 | Completed – Contacted the requester | Administrative | Sitra Health Center | 09/04/2025 |
25-04-49311 | اسراء علي | 09/01/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 09/04/2025 |
25-04-51335 | سارة عادل | 03/04/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 09/04/2025 |
25-04-02544 | الشوال | 29/01/2025 | Completed – Contacted the requester | Administrative | Sitra Health Center | 09/04/2025 |
25-04-44414 | مريم مبارك | 16/01/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 09/04/2025 |
25-04-12698 | فضيلة احمد حسن | 02/02/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 09/04/2025 |
25-04-89114 | احمد علي احمد | 01/02/2025 | Completed – Contacted the requester | Administrative | Sitra Health Center | 09/04/2025 |
25-04-37585 | علي سالم | 22/02/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 09/04/2025 |
25-04-43138 | KHAWLA ABDULLA MOHAMED HASAN | 09/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 09/04/2025 |
25-04-68287 | Maneeja AlRafaei | 07/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 09/04/2025 |
25-04-21997 | مروة الذواذي | 04/02/2025 | Completed – Contacted the requester | Administrative | Sitra Health Center | 10/04/2025 |
25-04-38538 | غدير سلمان | 16/02/2025 | Completed – Contacted the requester | Administrative | Sitra Health Center | 10/04/2025 |
25-04-69983 | حوراء سعيد | 18/03/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 10/04/2025 |
25-04-25816 | iahl u'dm | 16/03/2025 | Completed – Contacted the requester | Legal | Sitra Health Center | 10/04/2025 |
25-04-60157 | حسين علي | 08/03/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 10/04/2025 |
25-04-31841 | جلال ابراهيم | 09/03/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 10/04/2025 |
25-04-25092 | سميرة | 08/04/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 10/04/2025 |
25-04-82025 | MURTADHA MAITHAM ABDULHADI ALAALI | 10/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/04/2025 |
25-04-03015 | MOHAMED SADIQ ALI ALDAHYANI | 10/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 10/04/2025 |
25-04-89914 | MALAK EBRAHIM JAMEEL ALMASQETI | 10/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/04/2025 |
25-04-13427 | خالد احمد الكعبي | 10/02/2025 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 13/04/2025 |
25-04-12891 | خالد احمد الكعبي | 10/02/2025 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 13/04/2025 |
25-04-04400 | TAREQ ABDULLA | 13/02/2025 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 13/04/2025 |
25-04-10198 | اعتماد عبدالله | 09/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 23/04/2025 |
25-04-70584 | محمد كمال احمد جاسم | 08/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/04/2025 |
25-04-62782 | Saleh Mohamed | 18/02/2025 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 13/04/2025 |
25-04-47836 | رنا عبدالرحمن | 24/02/2025 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 13/04/2025 |
25-04-83840 | Noof Mahmeed | 04/03/2025 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 13/04/2025 |
25-04-47031 | Aysha Alkaabi | 18/03/2025 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 13/04/2025 |
25-04-49321 | Mohamed Kamal | 03/04/2025 | Completed – Contacted the requester | Administrative | Madinat Khalifa Health Center | 13/04/2025 |
25-04-00270 | ABDULRIDHA MOHAMMED GHULOOM JAFFAR | 13/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/04/2025 |
25-04-71684 | Shaif Ali | 09/04/2025 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 13/04/2025 |
25-04-68647 | فاضل عباس أحمد | 27/03/2025 | Completed – Contacted the requester | Administrative | Hamad Town Health Center | 15/04/2025 |
25-04-56442 | وديعة احمد | 18/03/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 15/04/2025 |
25-04-43732 | ghadeer helal | 19/02/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 15/04/2025 |
25-04-61585 | zainanb mushaiam | 17/02/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 15/04/2025 |
25-04-58748 | أحمد نصيف | 23/02/2025 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 15/04/2025 |
25-04-49792 | devanand chemminikara | 09/03/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 15/04/2025 |
25-04-95933 | AYMAN ALKUDHUR | 03/03/2025 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 15/04/2025 |
25-04-96760 | محمد الميرزا | 24/02/2025 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 15/04/2025 |
25-04-59051 | Leena Abdul Nabi | 19/03/2025 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 15/04/2025 |
25-04-81347 | abdulla | 25/03/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 15/04/2025 |
25-04-88617 | ماريا عبدالغفار | 15/04/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 15/04/2025 |
25-04-31532 | عبدالله شوقي | 06/04/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 15/04/2025 |
25-04-68611 | fatima humaidan | 10/04/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 15/04/2025 |
25-04-84840 | SARA MUHANNA | 08/04/2025 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 15/04/2025 |
25-04-09819 | shemeer sadik | 13/04/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 15/04/2025 |
25-04-95693 | EFTEKHAR RADHI | 06/04/2025 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 15/04/2025 |
25-04-10770 | SARA ALI | 16/02/2025 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 15/04/2025 |
25-04-51941 | هيا ابراهيم | 15/04/2025 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 16/04/2025 |
25-04-95993 | سيد محمد جاسم | 09/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/04/2025 |
25-04-95014 | امينة الانصاري | 09/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/04/2025 |
25-04-52293 | السيد مصطفى بدر | 06/03/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 16/04/2025 |
25-04-29911 | Ahmed AlHamad | 13/04/2025 | Completed – Contacted the requester | Legal | Jidhafs Health Center | 16/04/2025 |
25-04-96492 | ALI EBRAHIM MAKI ALKHALOO | 16/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 17/04/2025 |
25-04-94246 | فضه علي احمد | 07/04/2025 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 17/04/2025 |
25-04-57464 | نور الدين عباس | 10/03/2025 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 17/04/2025 |
25-04-27367 | huda salman | 15/04/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 17/04/2025 |
25-04-71598 | MOHAMED MUKHTAR A. KARAM | 20/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/04/2025 |
25-04-48597 | محمد عايض | 16/04/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 20/04/2025 |
25-04-73560 | NOMAN HASN ISA HASAN | 15/04/2025 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 20/05/2025 |
25-04-21861 | NASSER AHMED QASSIM MALIK | 20/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 20/04/2025 |
25-04-71104 | الحسن | 19/04/2025 | Completed – Contacted the requester | Proffesional | NBB Health Center- Dair | 21/04/2025 |
25-04-82236 | Dalal Alramadan | 20/04/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 21/04/2025 |
25-04-29558 | محمد حمدان | 17/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 21/04/2025 |
25-04-53289 | zahra ali isa | 16/04/2025 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 21/04/2025 |
25-04-78748 | حليمه سلمان | 13/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 21/04/2025 |
25-04-30894 | صفا مرهون | 21/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/04/2025 |
25-04-88897 | Soma Awasthi | 21/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/04/2025 |
25-04-46645 | Bentalhuda Fakhar | 21/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 22/04/2025 |
25-04-37733 | عبدالله شريده قاسم | 08/04/2025 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 22/04/2025 |
25-04-67816 | لايوجد | 06/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/04/2025 |
25-04-46761 | ابو ناصر | 07/04/2025 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 22/04/2025 |
25-04-76500 | خالد عبدالعزيز | 13/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 22/04/2025 |
25-04-02329 | لايوجد | 14/04/2025 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 22/04/2025 |
25-04-74020 | بدور خالد | 10/04/2025 | Completed – Did not contact the requester | Administrative | Hamad Kanoo Health Center | 22/04/2025 |
25-04-44873 | Ahmed Malik | 20/04/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 14/05/2025 |
25-04-76596 | Fatima Almahari | 21/04/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 22/04/2025 |
25-04-62210 | Asma Ramadan | 15/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 23/04/2025 |
25-04-77495 | Abdulla Ali | 22/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/05/2025 |
25-04-26484 | maryam abdulla | 23/04/2025 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 28/04/2025 |
25-04-54236 | Mariam Ahmed | 23/04/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 23/04/2025 |
25-04-13427 | NADA HAMEED HASAN HAMDAN | 23/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/04/2025 |
25-04-60494 | eman alkaabi | 23/04/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 24/04/2025 |
25-04-12753 | يوسف إسماعيل عبد الكريم طالب | 23/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/04/2025 |
25-04-27530 | عبدالمجيد | 23/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/04/2025 |
25-04-67007 | Fatima Hassan | 23/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 24/04/2025 |
25-04-93120 | QUTAIBA ALKHALIDI | 27/04/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 27/04/2025 |
25-04-95255 | RUQAYA MOHAMED YAQOOB ALMAS | 27/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/04/2025 |
25-04-90143 | MOHAMED ALI MOHAMED ALORAIBI | 27/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/04/2025 |
25-04-05927 | يوسف السماهيجي | 02/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 27/04/2025 |
25-04-16225 | احمد ناجم | 02/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 27/04/2025 |
25-04-71368 | اسماعيل الحداد | 10/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 27/04/2025 |
25-04-09362 | عبدالعزيزالاحمد | 09/04/2025 | Completed – Contacted the requester | Proffesional | NBB Health Center- Dair | 27/04/2025 |
25-04-88314 | جعفر علي | 27/04/2025 | Completed – Contacted the requester | Proffesional | NBB Health Center- Dair | 28/04/2025 |
25-04-38860 | طلال سبت | 15/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 27/04/2025 |
25-04-33841 | خاتون سيد طالب | 27/04/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 27/04/2025 |
25-04-12626 | Mohamed Ahmed | 24/04/2025 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 28/04/2025 |
25-04-13870 | Malik Mohamed | 17/04/2025 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 28/04/2025 |
25-04-00770 | سبيكة الشحي | 21/04/2025 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 28/04/2025 |
25-04-15316 | محمد الحايكي | 22/04/2025 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 28/04/2025 |
25-04-91418 | ABDULLA OMRAN | 23/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 28/04/2025 |
25-04-17518 | hameeda muslem | 22/04/2025 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 28/04/2025 |
25-04-30634 | Amal Ali | 27/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 28/04/2025 |
25-04-81366 | صادق صالح | 27/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 28/04/2025 |
25-04-29234 | لا يوجد | 20/04/2025 | Completed – Did not contact the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 28/04/2025 |
25-04-28122 | عماد حسين | 27/04/2025 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 28/04/2025 |
25-04-05548 | EMAN ABDULLA HASAN SALMAN | 28/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/04/2025 |
25-04-58531 | BATOOL MAHDI EBRAHIM SHAMLOOH | 28/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/04/2025 |
25-04-41792 | KHADIJA MOHAMED ABBAS ABBAS | 28/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/04/2025 |
25-04-48013 | tariq hisham | 29/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/04/2025 |
25-04-09714 | Hajar Isa | 29/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 29/04/2025 |
25-04-36621 | Ahmed Marhoon | 27/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/04/2025 |
25-04-02850 | NADA ALHERZ | 09/01/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 30/04/2025 |
25-04-10927 | abdulredha alshaikh | 13/01/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 30/04/2025 |
25-04-11204 | Nadia Usman | 27/04/2025 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 30/04/2025 |
25-04-44160 | Basma AlTahoo | 29/04/2025 | Completed – Did not contact the requester | Administrative | Bilad Al-Qadeem Health Center | 30/04/2025 |
25-04-32444 | MARIAM HUSAIN ALMULLA MOOSA | 30/04/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 30/04/2025 |
25-05-52251 | Mohamed Al khalaileh | 04/05/2025 | Irrelevant Request | Administrative | Hamad Kanoo Health Center | 04/05/2025 |
25-05-47091 | Muath Janahi | 04/05/2025 | Irrelevant Request | Administrative | Hamad Kanoo Health Center | 04/05/2025 |
25-05-26319 | الشيخ سلمان ال خليفة | 04/05/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 05/05/2025 |
25-05-61129 | sadiq madan | 29/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 04/05/2025 |
25-05-77246 | Safa Alhassan | 30/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 04/05/2025 |
25-05-65939 | ZAHRA ALSAWAD | 04/05/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/05/2025 |
25-05-82362 | KHALIL MARH,OON | 29/04/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/05/2025 |
25-05-48277 | WAFA MOHAMMED | 23/04/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/05/2025 |
25-05-64565 | ALI SARHAN | 27/04/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 04/05/2025 |
25-05-51379 | خلود الظاعن | 04/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 05/05/2025 |
25-05-26203 | سعيد جابر | 04/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 05/05/2025 |
25-05-62958 | محمد المناعي | 23/04/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 05/05/2025 |
25-05-11934 | rozan alqudah | 28/04/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 05/05/2025 |
25-05-71747 | hisham alshaikh | 28/04/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 05/05/2025 |
25-05-26703 | Hawraa Shaker | 30/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/05/2025 |
25-05-59645 | ADEL AHMED | 30/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/05/2025 |
25-05-07318 | Hussain Mahmood | 01/05/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/05/2025 |
25-05-86248 | محمد جواد العرادي | 05/05/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 05/05/2025 |
25-05-51517 | محمد علي | 04/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 05/05/2025 |
25-05-35034 | ALANOOD ZAINAB ADEL NEAMA | 05/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 05/05/2025 |
25-05-39991 | افتخار جعفر | 27/04/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 05/05/2025 |
25-05-86448 | zahra a ahmed | 29/04/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 05/05/2025 |
25-05-49755 | fatima abdulla | 05/05/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 05/05/2025 |
25-05-86006 | huda salman | 15/04/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 06/05/2025 |
25-05-62134 | MOHSEN SALMAN ALI YUSUF | 06/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 06/05/2025 |
25-05-20068 | zahra Husain | 04/05/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 06/05/2025 |
25-05-27735 | Abduljalil Aldoseri | 04/05/2025 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 06/05/2025 |
25-05-68163 | Jawaher alriffaei | 05/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 07/05/2025 |
25-05-12339 | نوره خليل | 06/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 01/06/2025 |
25-05-51052 | Zahraa Hassan | 05/05/2025 | Completed – Contacted the requester | Administrative | NBB Health Center- Dair | 08/05/2025 |
25-05-69369 | ABDULRAHMAN MOHAMED MUSTAFA AAMER | 06/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/05/2025 |
25-05-57890 | Zainab Ali | 06/05/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/05/2025 |
25-05-23571 | Zainab Abbas | 07/05/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 19/05/2025 |
25-05-96084 | Ali Hasan | 07/05/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/05/2025 |
25-05-35121 | mohammed murad | 07/05/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 08/05/2025 |
25-05-61288 | Jaber Ahmed | 11/05/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 12/05/2025 |
25-05-67076 | ALI ABDULKARIM MOHAMED MANSOORI | 11/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/05/2025 |
25-05-54742 | HASAN EYAD HASAN TAMMAM | 11/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 11/05/2025 |
25-05-07729 | ABDULLA HASAN ALI EHDAYAH | 12/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/05/2025 |
25-05-05796 | خلود غيث | 08/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 12/05/2025 |
25-05-15634 | شيخه محمد | 13/04/2025 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 12/05/2025 |
25-05-07168 | رضية حسين | 11/05/2025 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 12/05/2025 |
25-05-82312 | NAJAT ABBAS | 11/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 12/05/2025 |
25-05-62515 | AHMED | 11/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 12/05/2025 |
25-05-64123 | SUAD ABDULLA ISA RAMADHAN | 12/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 12/05/2025 |
25-05-45199 | Mohammed Abdul AZIZ Ali AL zaimoor | 08/05/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 15/05/2025 |
25-05-19442 | حسين صالح | 08/05/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 13/05/2025 |
25-05-09553 | abdulla lftikhar | 12/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 13/05/2025 |
25-05-27441 | saleh mohamed | 12/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 13/05/2025 |
25-05-80052 | علي جمعة | 13/04/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 13/05/2025 |
25-05-84762 | محمد المناعي | 24/04/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 13/05/2025 |
25-05-76224 | EMAN SAYED MOOSA JAAFAR ALHALWACHI | 13/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 13/05/2025 |
25-05-99738 | محمد حيدر | 13/04/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 13/05/2025 |
25-05-95794 | محمد ناصر | 27/04/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 13/05/2025 |
25-05-40444 | مريم ابراهيم | 10/04/2025 | Completed – Contacted the requester | Administrative | Halat Bu Maher Health Center | 13/05/2025 |
25-05-64413 | لا يوجد | 20/04/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 14/05/2025 |
25-05-79524 | احمد حسن سلمان | 12/04/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 14/05/2025 |
25-05-76329 | جود حسين | 10/04/2025 | Completed – Contacted the requester | Legal | Sitra Health Center | 14/05/2025 |
25-05-56283 | فاضل مروزق | 13/04/2025 | Completed – Contacted the requester | Administrative | Sitra Health Center | 14/05/2025 |
25-05-13931 | عبدالحسين القصاب | 10/04/2025 | Completed – Contacted the requester | Administrative | Sitra Health Center | 14/05/2025 |
25-05-59165 | فاضل مرزوق | 09/04/2025 | Completed – Contacted the requester | Administrative | Sitra Health Center | 14/05/2025 |
25-05-16883 | جاسم حسن | 08/04/2025 | Completed – Contacted the requester | Legal | Sitra Health Center | 14/05/2025 |
25-05-85266 | صالح حسن أحمد | 08/04/2025 | Completed – Contacted the requester | Administrative | Sitra Health Center | 14/05/2025 |
25-05-02285 | علي رضا سلمان | 06/04/2025 | Completed – Contacted the requester | Administrative | Sitra Health Center | 14/05/2025 |
25-05-41259 | حسن يعقوب | 03/04/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 14/05/2025 |
25-05-18358 | زينب جواد | 03/04/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 14/05/2025 |
25-05-50320 | سارة ال طوق | 02/04/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 14/05/2025 |
25-05-94311 | لا يوجد | 12/05/2025 | Irrelevant Request | Administrative | Sitra Health Center | 14/05/2025 |
25-05-22347 | نجاح البصري | 06/05/2025 | Completed – Contacted the requester | Proffesional | Sitra Health Center | 14/05/2025 |
25-05-38626 | Shahd Alrabia | 07/05/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 14/05/2025 |
25-05-84116 | Abdulla Malik | 08/05/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 14/05/2025 |
25-05-92599 | Fatema Alhalwachi | 24/04/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 14/05/2025 |
25-05-40446 | Mohamed Nawab | 27/04/2025 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/05/2025 |
25-05-35090 | Sara Abbas | 28/04/2025 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/05/2025 |
25-05-75257 | Layla Isa | 29/04/2025 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/05/2025 |
25-05-53929 | MASOOMA Ebrahim | 29/04/2025 | Completed – Contacted the requester | Administrative | Sh. Sabah Al-Salem Health Center | 14/05/2025 |
25-05-42517 | EMAN YUSUF KHALIFA DASMAL | 14/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 14/05/2025 |
25-05-36553 | فاطمة العرادي | 11/05/2025 | Completed – Contacted the requester | Administrative | NBB Health Center-Arad | 15/05/2025 |
25-05-39667 | Mohamed Hamada | 13/05/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 15/05/2025 |
25-05-15598 | FATEMA EBRAHIM SANAD SALAT | 14/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/05/2025 |
25-05-04533 | AMNAH AHMED MOHAMED AHMED | 14/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 15/05/2025 |
25-05-79515 | Manar Alnoaimi | 14/05/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 15/05/2025 |
25-05-75673 | خوله احمد | 14/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 20/05/2025 |
25-05-39490 | Deena Awadh | 15/05/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 18/05/2025 |
25-05-18554 | HAWRA ALFARDAN | 06/05/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/05/2025 |
25-05-01676 | MOHD MARHOON | 07/05/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 18/05/2025 |
25-05-08610 | شاكر ابراهيم | 08/05/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 18/05/2025 |
25-05-84432 | SAMAR MAITHAM ALI THABET | 19/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 19/05/2025 |
25-05-39012 | Ebrahim Almohsen | 19/05/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 20/05/2025 |
25-05-94861 | ALI ALASAADI | 14/05/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 20/05/2025 |
25-05-43370 | ZAINAB | 14/05/2025 | Completed – Contacted the requester | Administrative | Ahmed Ali Kanoo Health Center | 20/05/2025 |
25-05-66364 | abdulaziz abdulhameed | 19/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 20/05/2025 |
25-05-94500 | إحسان آل مبارك | 12/05/2025 | Completed – Did not contact the requester | Administrative | Budaiya Health Center | 20/05/2025 |
25-05-57635 | AROOJ SHAKIR | 18/05/2025 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 20/05/2025 |
25-05-17024 | khadeeja jaffar | 20/05/2025 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 21/05/2025 |
25-05-65899 | HAJAR ABDULKHALEQ ABDULRAHMAN BUALI | 21/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2025 |
25-05-67432 | EVA AGAPAY BAYOBAY | 21/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2025 |
25-05-87691 | Lisa Victoria Markowski | 19/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2025 |
25-05-56392 | FATEMA EBRAHIM SANAD SALAT | 13/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 21/05/2025 |
25-05-96570 | منى السعدون | 21/05/2025 | Completed – Did not contact the requester | Administrative | Bahrain & Kuwait Health Center – HIDD | 21/05/2025 |
25-05-17634 | Ahmed Mohamed | 18/05/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 25/05/2025 |
25-05-85046 | fatima Alqabbat | 18/05/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 22/05/2025 |
25-05-11949 | Shaikha Alrowaie | 20/05/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 25/05/2025 |
25-05-08857 | ISA ADEL KHORSHEED GHULAM MOHAMED | 25/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/05/2025 |
25-05-48269 | مي محمد | 07/05/2025 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 28/05/2025 |
25-05-84865 | ماريا ابوغزاله | 22/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 25/05/2025 |
25-05-39542 | ياسر محمد يوسف | 19/05/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 25/05/2025 |
25-05-29164 | Yaser Mahmood Yusuf | 19/05/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 25/05/2025 |
25-05-22093 | noof alghurair | 22/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 25/05/2025 |
25-05-49085 | Shilpa | 11/05/2025 | Completed – Contacted the requester | Proffesional | Al-Hoora Health Center | 25/05/2025 |
25-05-20044 | HUSAIN ALI SAYED ALALAWI | 26/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 26/05/2025 |
25-05-52376 | noora mustafa | 25/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 26/05/2025 |
25-05-84984 | Huda Tahseen | 25/05/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 26/05/2025 |
25-05-99493 | Farzana Baderuddin | 19/05/2025 | Irrelevant Request | Administrative | Hamad Kanoo Health Center | 26/05/2025 |
25-05-03821 | Almoazldeenalla Salih | 26/05/2025 | Irrelevant Request | Administrative | Hamad Kanoo Health Center | 26/05/2025 |
25-05-68924 | Aysha Buqambar | 25/05/2025 | Irrelevant Request | Administrative | Hamad Kanoo Health Center | 26/05/2025 |
25-05-86631 | Hassan Abualdam | 16/03/2025 | Completed – Contacted the requester | Administrative | Al-Naim Health Center | 27/05/2025 |
25-05-71752 | Eman AlAwadhi | 27/05/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 27/05/2025 |
25-05-36710 | Waleed Abdulrahman | 26/05/2025 | Completed – Contacted the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 27/05/2025 |
25-05-92400 | HASAN AHMED HASAN HUJAIR | 27/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 27/05/2025 |
25-05-91521 | محمد فضل | 26/05/2025 | Completed – Contacted the requester | Administrative | Bilad Al-Qadeem Health Center | 28/05/2025 |
25-05-08746 | REEM ABDULAZIZ MOHAMMED ALI | 27/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/05/2025 |
25-05-74171 | MASOOMA ABDALI ABDULWAHAB MATAR | 27/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/05/2025 |
25-05-36494 | FATEMA DAWOOD HUSAIN YUSUF | 28/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/05/2025 |
25-05-98822 | MARIA SAAD SALMAN ALMARRAN | 27/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 28/05/2025 |
25-05-64206 | Tariq Zainal | 28/05/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 28/05/2025 |
25-05-43202 | Sabha Waqar | 13/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/05/2025 |
25-05-97289 | Naeem Ahmed | 29/05/2025 | Completed – Contacted the requester | Administrative | Hamad Kanoo Health Center | 29/05/2025 |
25-05-34313 | Manal Salman | 13/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/05/2025 |
25-05-18730 | Kawthar Mushaimea | 13/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/05/2025 |
25-05-09301 | Zainab AlSatrawi | 13/04/2025 | Completed – Contacted the requester | Administrative | Jidhafs Health Center | 29/05/2025 |
25-05-15613 | Mahmood Al madan | 28/05/2025 | Under Investigation | Administrative | Jidhafs Health Center | 29/05/2025 |
25-06-67302 | صالح الذوادي | 01/06/2025 | Completed – Contacted the requester | Administrative | Sh. Salman Health Center | 01/06/2025 |
25-06-55928 | Mohamed Alheddi | 01/06/2025 | Completed – Contacted the requester | Administrative | Muharraq Health Center | 01/06/2025 |
25-06-43302 | Bader Ebrahim | 28/05/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 01/06/2025 |
25-06-75135 | عبدلله أحمد جناحي | 27/04/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 01/06/2025 |
25-06-63365 | محمد ناصر حماد | 15/05/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 01/06/2025 |
25-06-38524 | ليلى محمد الدوسري | 22/05/2025 | Completed – Did not contact the requester | Administrative | Zallaq Health Center | 01/06/2025 |
25-06-98682 | syeed hussain | 27/05/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 01/06/2025 |
25-06-40243 | سوسن عبدالعزيز | 21/05/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 01/06/2025 |
25-06-61629 | د . عماد محمد حشاد | 29/05/2025 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 02/06/2025 |
25-06-15479 | د . عماد محمد حشاد | 29/05/2025 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 02/06/2025 |
25-06-66147 | د . عماد محمد حشاد | 29/05/2025 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 02/06/2025 |
25-06-85072 | ليلى يوسف | 27/05/2025 | Completed – Contacted the requester | Administrative | Ibn Sina Health Center | 01/06/2025 |
25-06-10567 | FATEMA FADHUL ABBAS ALMUBARAK | 01/06/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 01/06/2025 |
25-06-90181 | ZAINAB ALI MOHAMED ISA | 01/06/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 01/06/2025 |
25-06-88963 | حسن عبدالله | 01/06/2025 | Completed – Contacted the requester | Administrative | Al-Hoora Health Center | 01/06/2025 |
25-06-64980 | د . عماد محمد حشاد | 01/06/2025 | Completed – Contacted the requester | Administrative | Zallaq Health Center | 02/06/2025 |
25-06-07379 | محمد عبددالجبار الكوهجي | 25/05/2025 | Completed – Contacted the requester | Administrative | Budaiya Coastal Clinic | 02/06/2025 |
25-06-74748 | نوره صلاح الدين محمد | 02/06/2025 | Completed – Did not contact the requester | Administrative | Sh. Abdulla Bin Khaled Al Kahlifa Health Center | 04/06/2025 |
25-06-65897 | محمد يوسف الفردان | 02/06/2025 | Completed – Contacted the requester | Administrative | Budaiya Health Center | 04/06/2025 |
25-06-88858 | NOOF ABDULRAHMAN RASHED RASHED | 04/06/2025 | Completed – Contacted the requester | Administrative | Yousif A. Rahman Engineer Health Center | 04/06/2025 |
Id | Name | CPR | Telephone | Body | Comments | Health Center Code | Type | Category | SubCategory | Section | Priority | Status | SLA Status | Channel | AddUser ID | Update User ID | Case ID | Added Date | Last Update | Closed Date | Committee Comments | |||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
16 | Ahmed jontiaj | 630902631 | 33733384 |
want to talk about DR- reem she is not doing her work profesitionly & miss be havire with patients
|
تم التواصل مع المريض ومناقشتة من قبل رئيسة مجلس الادارة د منى القاسمي وتبين بأن الدكتورة ريم لم تريد ان تعطية ابره الكورتيزون و البخار لان حالته لم تستدعي اعطاءة اياه، وطلب المريض كذلك ان تتعامل الطبيبة معه بصوره افضل وفحصة اكثر ثم تم مناقشة الحاله مع الطبيبة و توضيح سبب استياء المريض من معاملتها وتم توضيح ضرورة تحسين المعاملة مع المرضى كما هو معهود منها
|
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10230 | 19-01-68201 | 1/7/2019 12:00:00 AM | 2/13/2020 10:22:25 AM | 1/10/2019 12:00:00 AM | ||||||
17 | خليل المالكي | 770200288 | 36369739 | يحين موعد تطعيم ابني في تاريخ 31/1/2019 ولكن بسبب تغيير عنواني طلب مني المركز القديم (عراد) نقل ملف الطفل الى المركز الجديد (الحد) ولكنهم اجلو موعد التطعيم لمده تقارب الشهر..لذا اطالب بتطعيم طفلي في موعده المحدد. |
لقد تم التواصل مع والد الطفل محمد المالكي من قبل مشرفة قسم الرعاية، و كاتبه قسم الرعايه بخصوص موعد تطعيم الطفل وإتضح أن الكاتبه سجلت موعد الطفل على فحص الطبيب بدل من تسجيله على مواعيد الممرضه حيث ان عمر الطفل أربع سنوات تم تغير الموعد وتثبيته للتطعيم في تاريخ 31/1/2019 . تم التواصل مع والد الطفل وإخباره بالموعد |
BKH | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10906 | 19-01-23349 | 1/10/2019 12:00:00 AM | 3/27/2019 8:28:35 AM | 1/10/2019 12:00:00 AM | ||||||
18 | Bushra | 0000 | 39220521 | AMOHAMED@HEALTH.GOV.BH | التسجيل الصوتي لجهاز البدالة لا يعمل . حاولت المراجعة الاتصال للمركز لأكثر من مرة إلا انه لا يوجد تسجيل صوتي لجهاز البدالة ولم يتم الرد على الهاتف
مقدم الشكوى : بشرى رقم الهاتف : 39220521 |
تم الاتصال بالمراجعة للاستفسار عن الشكوى واتضح ان سبب المشكلة هو عطل في جهاز البدالة بالمركز وقد تسبب هذا العطل بتعطل التسجيل الصوتي وبعض الخطوط الاخرى من ضمنها بعض خطوط الاطباء والاشعة. تم ابلاغ قسم الصيانة بالخلل وحضر عامل من قسم الصيانة لمعاينته ثم تم ابلاغ بتلكو وحضروا لمحاولة اصلاح بعض الخطوط .. لم يستطيعوا حل الخلل كاملا بسبب قدم البدالة وعدم وجود قطع غيار لها. تم ابلاغ مهندس الاتصالات سيد ضياء لإيجاد حل مع التسجيل الصوتي للبدالة.
تم شرح المشكلة للمراجعة وقد تقبلت الامر وابلغتنا انها لم تكن شكوى انما ملاحظة تقدمت بها بسبب تعجبها من عدم وجود تسجيل صوتي للبدالة للوصول لتحويلات الاقسام مباشرة. |
AHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 8965 | 10906 | 19-01-97422 | 1/9/2019 12:00:00 AM | 3/27/2019 8:29:45 AM | 1/10/2019 12:00:00 AM | |||||
19 | لايوجد اسم | 000000000 | لايوجد مصلى للنساء |
لايوجد رقم اتصال للمريض .. مع الاسف جميع غرف المركز تستخدم ولا توجد غرفه فاضيه لعمل مصلى للنساء فيها . |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10906 | 19-01-98242 | 1/21/2019 12:00:00 AM | 3/27/2019 8:30:46 AM | 1/21/2019 12:00:00 AM | |||||||
20 | Jassim Almohannadi | n/a | 39449319 | noemail@domain.com | فتح الفترة المسائية |
Administrator called the client and informed him that such a decision cannot be taken by the health centre's administration but it will be redirected for higher mangement for consideration in the future if possible. |
SSC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10906 | 19-01-85198 | 1/20/2019 12:00:00 AM | 3/27/2019 8:31:58 AM | 1/21/2019 12:00:00 AM | ||||||
21 | بوعبدالرحمن | ؟؟؟؟؟ | 33283000 | abusam74@yahoo.com | الطوارىء- عند التسجيل مده الانتظار عقب اصبح الانتظار 36 د غرفه 3 الدكتوره علا وعند التحدث معاها تقول استريح اكمل السندويش على حسب علمي انه هناك وقت للراحه للدكتور وليس على حساب المريض |
تم الاتصال بالمريض عدة مرات ولم يتم الرد .. تم ارسال رساله عبر البريد الالكتروني لمعرفه الرقم الشخصي والتحقق من شكواه تم تنبيه الطبيبه بعدم الاكل اثناء مشاهدة المرضى وانه هناك اوقات مخصصه للاستراحه وتم الاتصال بالمريض والاعتذار منه على مابدر من الطبيبه . |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-01-28577 | 1/10/2019 12:00:00 AM | 1/15/2020 9:59:08 AM | 2/13/2019 12:00:00 AM | |||||
22 | xxxx | xxxxx | 36606767 | لم يرغب الصيدلاني بالاتصال بغرفة الطبيب لمجرد الاستفسار لعدم وضوع الأدوية الصيدلاني غير متعاون(رجل) تاريخ 13/1/2019 الساعه السادسة مساءا |
تم التواصل مع المريض وتبين ان الرقم المدرج في الشكوى غير صحيح لانه لمريض يسكن في منطقة الرفاع ولا يتعالج في مركز الحورة الصحي ولم يكون متواجد ابدا في مركز الحورة لاي حالة طارئة |
ALH | Administrative | Complaint | Behavioral | Pharmacy | Low | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10860 | 10906 | 19-01-67275 | 1/20/2019 12:00:00 AM | 3/27/2019 8:31:12 AM | 1/24/2019 12:00:00 AM | ||||||
23 | أسماء العوضي | xxx | 33117850 | اذا حدث اشكال في تسجيل الدواء يجب ان يتصل الصيدلاني حتى المعاملة تستمر من غير تعطيل او احراج الصيدلاني لم يتعاون عندما وجد ان الطبيبة لم تسجل الأدوية ظظظظظاخبرته ان يتصل على هاتف الغرفة كما يفعل الصيدلانيات السابقات إذا كان هناك اشكال في أمر معين لاكنه رفض ووضعني في موقف محرج
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تم الاتصال بالمريضة تقول المريضه: ان عدم تعاون الصيدلاني بخصوص الشكوى المذكورة سبب لها الاحراج امام بقية المرضى (بسبب رفض التعاون) فلماذا لا يقوم بالاتصال مباشرة بالطبيب المعني لادخال الأدوية الناقصة كما يفعل بقية الصموظفي في قسم الصيدلية . تم اخبارها انه تم التواصل مع الصيدلاني المعني فارد لينا بانه بعض الاطباء يكونو غير متعاونين بهذا الشان ويرفضوون ادخال الأدوية بمجرد الاتصال بل يجب على المريض ابلرجوع لهم وايذا في هذا اليوم كان القسم مزدحك بالمرضى فربما الأتصال بالطبيب وانتظاره لإدخال الدواء ياخذ وقت وبذلك يسبب تعطيل وتاخير بقية المرضى الموجودين تقبلت المريضة الرد والتبرير برحابة صدر وابدت تفهمها للموضوع |
ALH | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 19-01-67888 | 1/20/2019 12:00:00 AM | 9/25/2019 10:33:58 AM | 1/24/2019 12:00:00 AM | ||||||
24 | عبدالله الجاسم | 000000000 | 66728182 | الخدمات جدا ممتازة في قسم الاسنان واخص بالشكر للدكتور سيد عيسى ولا توجد شكوى وانما شكر للدكتور سيد عيسى فهو نعم الطبيب ولقد عالجني بصوره جدا حرفيه عالية |
تم الإتصال بالمريض وشكره كما تمت تهنئة الطبيب |
YAE | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-01-75759 | 1/8/2019 12:00:00 AM | 10/9/2019 10:14:00 AM | 1/28/2019 12:00:00 AM | |||||||
25 | Jamal Boshaqer | 000 | 39668866 | بعد نشر اعلان في موقع وزارة الصحة ووسائل التواصل الاجتماعي بخصوص دواء الاسبرين وضرورة استبدال الكمية المتوفرة لدى المرضى في المركز الصحي .. حضر المراجع جمال بوشقر لصيدلية مركز عالي الصحي لاستبدال ثلاث علب اسبرين. إلا ان موظفات الصيدلية استبدلوا له علبة واحدة فقط تكفيه شهر واحد ورفضوا استبدال الكمية الاخرى التي بحوزته بحجة انهم يستبدلون للمريض ما يكفيه لشهر واحد فقط. وليس كل الكمية التي بحوزته. احتج المراجع وقام بتقديم شكوى لمكتب سعادة الوكيل وليد المانع بسبب تناقض ما جاء في اعلان وزارة الصحة باستبدال كمية الاسبرين بنفس الكمية من المركز الصحي ورفض المركز لاستبدالها له. |
تم الاتصال بالمراجع لمعرفة تفاصيل الشكوى. شكوى المراجع بخصوص تناقض ما تم بثه في وسائل الاعلام بخصوص استبدال دواء الاسبرين ورفض المراكز الصحية لصرف كامل كمية الاسبرين له .. كرر المراجع اكثر من مرة انه لا يهمه عدم صرف كامل الكمية له شخصيا ولكنه يتحدث بإسم باقي المرضى والمراجعين في جميع المراكز الصحية والمستشفيات. تم الاستفسار من مسئولة قسم الصيدلية بالمركز واجابت بأنه فعلا حضر المريض لاستبدال الكمية التي بحوزته وقد تم استبدال علبة واحد له فقط تكفي لمدة شهر واحد وذلك بسبب عدم وصول اوامر لها من مسئوليها باستبدال كامل الكمية من الدواء وعدم ابلاغهم اساسا بالاعلان الذي نشرته وزارة الصحة والذي ينص على ( على جميع المرضى ممن لديهم مادة اسبرين من شركة جلفار بضرورة ارجاعها للمركز الصحي او المستشفى الذي تم استلامها منهم وسيتم استبدال الكمية بكمية اخرى من الشركة المتوفرة)
تم الاتصال بالمستشار بمكتب سعادة الوكيل وليد المانع وابلاغه بأنه تم التواصل مع الشاكي وقسم الصيدلية في المركز واتضح بأن الشكوى لا تخص مركز عالي الصحي. إنما قسم الصيدلية في الوزارة بشكل عام وعدم وجود تنسيق بين البيان الذي اصدرته وزارة الصحة بخصوص دواء الاسبرين والصيدليات في المراكز والمستشفيات. وعدم ابلاغ المخازن لتزويد المراكز بكمية اكبر من دواء الاسبرين تكفي للاعداد الكبيرة من المراجعين الذين حضروا لاستبدال دواء الاسبرين الذي بحوزتهم. |
AHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 8965 | 10906 | 19-01-91031 | 1/27/2019 12:00:00 AM | 3/27/2019 8:41:14 AM | 1/27/2019 12:00:00 AM | ||||||
26 | لايوجد اسم | 000000000 | اشكر قسم الاسنان - معاملتكم روعه |
لايوجد رقم اتصال للمريض |
YAE | Administrative | Appreciation | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-01-60023 | 1/14/2019 12:00:00 AM | 1/28/2019 2:08:35 PM | 1/28/2019 12:00:00 AM | ||||||||
27 | - | - | 33170160 | ahmed.oraij@gmail.com | المواعيد ثم المواعيد ثم المواعيد تحتاج إلى تطجوير الكل يشتكي من المواعيد (الطريقه المتبعة) طريقه الحصول على المواعيد |
تم الأتصال بالمريض، ، واخباره بوجود أكثر من طريقه للحجزعلى موعد مسبق عن طريق مركز الأتصال أو الموقع الألكتروني |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-01-00499 | 1/22/2019 12:00:00 AM | 1/29/2019 7:24:48 AM | 1/28/2019 12:00:00 AM | ||||||
28 | ريم خليفه | - | 33321401 | اقتراح ادراج اسماء المرضى الذين لديهم امراض مزمنة في برنامج الكتروني للمواعيد مثال الشبكية او الثدي او اخرى سنويا يتم اخطارهم عند اقتراب الموعد الثاني وهكذا |
تم الاتصال واخبار المريضة بوجود خدمة الرسائل النصية للتذكير وأغلب العيادات الموجوده بالمركز يتم الأتصال بالمرضى لإخبارهم عن وقت الموعد قبل بيوم او يومين مثل رعاية الامومه وعياده الأمراض المزمنة. |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10896 | 19-01-30190 | 1/1/2019 12:00:00 AM | 10/28/2019 10:49:47 AM | 1/28/2019 12:00:00 AM | |||||||
29 | - | - | 3333336 | المواعيد متاجره جدا لايوجد عنايه |
يتم اعطاء المريض اقرب موعد موجود |
HKC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10896 | 19-01-84898 | 1/1/2019 12:00:00 AM | 10/28/2019 10:47:17 AM | 1/28/2019 12:00:00 AM | ||||||
30 | - | - | 66639634 | قسم التسجيل بطيئ جدا |
تم الاتصال لأكثر من مره ولايوجد رد |
HKC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-01-63775 | 1/21/2019 12:00:00 AM | 3/27/2019 8:43:57 AM | 1/28/2019 12:00:00 AM | ||||||
31 | حنان خالد الرزوق | - | 35632955 | hanankhalidalmar2009@gmail.com | الرجاء التعامل مع المريض بشكل لائق ومحترم وعدم التاخير المريض الذي بحاجة الى العلاج |
تم شرح الية العمل بنظام المواعيد ويمكنه حجز المواعيد عن طريق اونلاين او مركز اتصالات او عن تطبيق لتفادي الانتظار او زحمه . وايضا تم شرح بان الموظف ملتزم بتنسيق المواعيد بين الاطباء . |
ZHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 19-01-04217 | 1/14/2019 12:00:00 AM | 10/7/2019 10:56:25 AM | 1/15/2019 12:00:00 AM | |||||
32 | Valeria friend | - | 38303904 | valeriiamaior@gmail.com | My friend had a very bad care i could not ever walk voumitete . Dr use to take her ever he did not have repoce and after when we ask him about tow days sick leave refused to give it to. suggestion name of the dr hussain fathy abdulla saad . Not first time this dr refused to give sickleave in a vary bad case not attention at all. |
تم الاتصال بالمريضه حيث ان الشكوى تخص طلب إجازه يومين وتم اعطائها يوم واحد فقط وكانت رافضه التحدث في الهاتف بعذر الانشغال فيما طلبت الدكتورة حضورالمريضه اذا يتناسب مع ظروفها للايضاح ولكن رفضت والسبب بإنها ستغادر البلاد. |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-01-21432 | 1/18/2019 12:00:00 AM | 2/13/2020 10:23:54 AM | 1/28/2019 12:00:00 AM | |||||
33 | داوود سلمان | 560001304 | 35034218 | حضرت الساعة 6 و30 صباحا لأخذ موعد للأسنان انا وزجتي وتم الحصول على رقم للموعد وقد انتظرت زوجتي ولكن للاسف تم تسجيل افراد غيرنا وسالتها لمذا الارقاام تعطى لنا |
تم الاستفسار من منسقة مواعيد الاسنان و افادت حين تم وصول رقم المريض لم يكن متواجد في القاعة الانتظار وانها انتظرت بضع دقائق ولكن المريض تاخر فحرصا على المواعيد تم تسجيل المرضى الذين كانو في قاعة الانتظار، وايضا يوجد مريض افاد بأن شاهد المريض(صاحب الشكوى) في مواقف السياراتبعدها تم الاتصال بالمريض وافاد بانه صحيح لم يكن متواجد في القاعة في وقتها و قال يجب ان يتم انتظار صاحب الرقم حتى لو تاخر ربما قد يكون المريض في دورة المياة او قد يذهب الى السيارة للأخذ اي غرض فتم اعلامة بأن تم انتظاره بضع دقايق لكن تاخر اكثر من الازم و الاولوية للمرضى الذين في قاعة الانتظارة |
BKH | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-01-27039 | 1/29/2019 12:00:00 AM | 1/2/2020 11:50:10 AM | 1/30/2019 12:00:00 AM | ||||||
34 | أمينة عيسى الشاكر | na | 33330561 | Na@email.com | شكوى المريضة "من الساعة 1 ظهراً لم أجد أي دكتور يساعدني للعلم أنه عندي موعد. . |
تم الإتصال بالمريضة من قبل د. رجاء عباس رئيس مجلس الإدارة و أفادت بأنها حضرت لموعدها و انتظرت طويلاً حيث لم يكن هنالك طبيب في الغرفة و لكنها لا تعلم وقت حضورها بالضبط و ما هي الفترة التي انتظرتها تحديداً و أضافت المريضة أنها لا تريد الإنتظار طويلا حيث أنها تريد إجازة مرضية فقط. و بعد التأكد من الموعد في آي صحة تبين أن موعدها الساعة 1:07 ظهراً و أن الطبيبة أنهت الإستشارة الساعة 1:12 أي بعد 5 دقائق من الموعد أي أنه لا يوجد تأخير من قبل الطبيبة |
SSC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-01-57262 | 1/20/2019 12:00:00 AM | 10/9/2019 10:52:43 AM | 1/21/2019 12:00:00 AM | |||||
35 | يوسف أحمد قاسم | لا يوجد | لا يوجد | none@email.com | لا توجد شكوى في بطاقة الشكاوى |
SSC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10906 | 19-01-14613 | 1/30/2019 12:00:00 AM | 3/27/2019 8:46:08 AM | 1/30/2019 12:00:00 AM | |||||||
36 | نورة السويدي | 000000000 | 39444031 | عن نوعية حبوب السكر جلفاج انتاجية 2016 وانتهائة ابريل 2019 ولحد الان يقدم لنا |
تم الاتصال بالمريضة من قبل مسؤوله الصيدلية وتم التوضيح لها بأن الدواء غير منتهي وصلاحيتة حتى 30 ابريل 2019 لكن المريضة اصرت بأننا لانراعي ضمير المرضى ويتم التخلص من الادوية على حساب المرضى وهذا غير مقبول عندها وسوف تقوم بشراء الدواء من الخارج، وايضا رفضت اعطاء مسؤوله قسم الصيدلية رقمها السكاني |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10906 | 19-01-75357 | 1/29/2019 12:00:00 AM | 3/27/2019 8:49:31 AM | 3/27/2019 12:00:00 AM | ||||||
37 | HIRA | 000000000 | 36153154 | DOCTOR ROOM (4) SEEMS LIKE HE IS WORKING WITHOUT HIS WILL. NOT AT DEALING PATIENT WITH KINDNESS AND SMILE THE MOST BORING DOCTOR EVEN |
تم الاتصال بالمريض والاعتذار منه وتم الاجتماع مع الطبيب نفسه وتنبيهه بضروره معامله المرضى بصوره جيده وتقديم كافة الخدمات للمريض لانها من اهداف وزاره الصحة |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10906 | 19-01-64392 | 1/28/2019 12:00:00 AM | 3/27/2019 8:39:35 AM | 1/31/2019 12:00:00 AM | ||||||
38 | عبدالله حسن | 36774600 | 36774600 | شكوى من مريض بتقديم مريضه قبل عجوز اخذت رقم بالغلط في قسم المختبر |
تم الاتصال للمشتكي من قبل المختبر وشرح له المشكله وطريقة المختبر وأنهم ادخلوا العجوز لسحب الدم وانتهى الامر |
JHC | Administrative | Complaint | Policy & Procedure | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10230 | 19-01-02522 | 1/16/2019 12:00:00 AM | 2/23/2020 3:24:13 PM | 1/18/2019 12:00:00 AM | ||||||
39 | - | - | 36979737 | عدم استلام القفازات مع كوارتين الحفاظات لعدم توفرها عدة مرات واقتراح من عملها مع قسيمه الحفاظات من صيدليات خارج المركز |
تم الاتصال للمريض وحضوره لاستلام القفازات 31/1/2019 |
JHC | Administrative | Suggestion | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10230 | 19-01-51661 | 1/21/2019 12:00:00 AM | 2/13/2020 10:25:02 AM | 1/30/2019 12:00:00 AM | |||||||
41 | احمد منصور | 36555099 | 36555099 | شكر للمركز وخدماته ونظافة مرافقه |
تم توصيل الشكر لاقسام المركز |
JHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-01-65610 | 1/29/2019 12:00:00 AM | 5/30/2019 12:16:28 PM | 1/30/2019 12:00:00 AM | |||||||
42 | لا يوجد | لا يوجد | قسم الأسنان مواعيد جدا بعيدة المفترض يكون في مواعيد للحالات العادية ومواعيد لحالات الطوارئ |
تم تسليم الشكوى لقسم الأسنان لا يوجد أي رقم للتواصل مع المريض |
MHC | Administrative | Suggestion | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-02-92062 | 1/6/2019 12:00:00 AM | 2/4/2019 11:02:35 AM | 1/6/2019 12:00:00 AM | ||||||||
43 | عبد الفتاح | لا بوجد | 39179975 | Room 5 at 10:00 - 10:15 pm on 24/12/2018 GP/ Yosri I believe you urgently to send this GP for training or somewhere to learn better on how to deal respectly with patients. |
الرد على شكوى المريض عبد الفتاح بتاريخ 24/12 تم التواصل مع المريض بخصوص الشكوى المقدمة منه على الطبيب أحمد يسري حيث افاد المريض انه قام بمراجعة المركز الصحي وهو يعاني من زكام و أرتفاع في درجة الحرارة و عند اعطاءه الموعد من قبل قسم السجلات ذهب الى قسم التمريض بسبب تعبه و لكن لعدم ارتفاع درجة الحرارة طلب منه الأنتظار للموعد المعطى له فقام بالذهاب لقسم السجلات حيث اخبره الكاتب بانه ممكن ان يذهب للطبيب للاستئذان منه و عند ذهابه للطبيب قام الطبيب باخباره عن وجوب الانتظار و عدم طرق الباب على الطبيب بأسلوب جاف وقام المريض بالانتظار وبعد 12 دقيقة قام الطبيب بمناداة اسمه و تم علاجه . تم الشرح للمريض بضرورة الأنتظار الى حين مناداة الطبيب للمريض لتقليل المقاطعة عند علاجه للمرضى و لتقديم افضل خدمة ممكنة. تم التنبيه على الطبيب بضرورة تحسين اسلوب التواصل مع المرضى .
د.هيفاء أحمد الجاسم 13/1/2019 |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-02-23804 | 1/6/2019 12:00:00 AM | 2/13/2020 10:25:57 AM | 1/13/2019 12:00:00 AM | ||||||
44 | لا يوجد | لا يوجد | لا يوجد | المركز في أسوأ حالاته |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Facilities and Services | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10906 | 19-02-23864 | 1/6/2019 12:00:00 AM | 3/27/2019 8:24:35 AM | 1/6/2019 12:00:00 AM | ||||||
45 | عبدالله سلطان | لا يوجد | 39469479 | اعتقد ان اللباس فوق الركبة غير لائق تماما بالمراجع وبنات متحشمات في مجتمعنه المحافظ يبدو بعض الزواج وسيقانهم مكشوفة ظاهرة أمام الجميع وهذا عيب وغير اخلاقي فأرجو منع ذلك عند زيارة المركز للعلاج إلا في الحالات الحرجة مثلا كحالة طارئة او مستعجلة أو اضطرارية واذكر بوجود تعميم إداري من الوزراة بالحرص على الذوق في اللباس من هؤلاء المحتاجين للذوق والتوعية والاحتشام امام بناتنا ونسائنا |
تم الاتصال 7/1/2019 مغلق تم الاتصال 10/1/2019 مغلق تم الاتصال 21/1/2019 لا يوجد |
MHC | Administrative | Complaint | Policy & Procedure | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-02-34316 | 1/6/2019 12:00:00 AM | 2/20/2020 1:02:38 PM | 1/10/2019 12:00:00 AM | ||||||
47 | حسين الرميثي | لا يوجد | 35316258 |
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الرد على شكوى المريض حسين الرميثي بتاريخ 20/1 تم التواصل مع المريض بخصوص الشكوى و الاقتراح بزيادة الطبيبات البحرينيات (أطباء العائلة ) حيث انهم يقومون بالاهتمام بالمريض و مراجعة ملف المريض و طلب التحاليل المهمة له بعكس بقية الأطباء و كذلك بين ان تغيير مكان انتظار المرضى كان له فائدة في المحافظة على خصوصية المريض و لكن المشكلة تكمن في بعد المسافة للذهاب الى غرف الأطباء. تم التأكيد على المريض ان جميع الأطباء ملتزمون بتقديم افضل خدمة ممكنة للمريض من علاج وفحوصات وقائية و انه سيتم التنبيه على جميع الأطباء بشأن ذلك.اما بالنسبة لمكان أنتظار المرضى سيتم النظر في الموضوع عند طلب التوسعة للمركز لتطوير و تحسين الخدمات المقدمة لجميه المراجعين . د.هيفاء أحمد الجاسم 23/1/2019 |
MHC | Administrative | Suggestion | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10906 | 19-02-46956 | 1/20/2019 12:00:00 AM | 3/27/2019 8:37:53 AM | 1/23/2019 12:00:00 AM | |||||||
48 | حسين | لا يوجد | 36381833 | دكتور غرفة رقم 3 |
الرد على شكوى المريض حسين بتاريخ 20/1
تم التواصل مع المريض بخصوص الشكوى المقدمة منه حيث انه لم ترد اي تفاصيل في الشكوى بين المريض انه لايتذكر تاريخ الحادثة حيث انها قديمة و ليس متاكد من اسم الطبيب و المريض ايضا ليس لديه الرقم الشخصي الخاص به ولكن المريض بين ان سبب الشكوى ان الطبيب لم يقم باعطاءه اجازة مرضية لمدة يومين حسب طلبه و قام بأعطاءه أجازة مرضية ليوم واحد فقط. تم الشرح للمريض انه يتم اعطاء الأجازة المرضية حسب تقييم الطبيب لحالة المريض و في حال لم يتحسن المريض بامكانه مراجعة المركز الصحي في اليوم التالي وبالامكان أعطاءه أجازة مرضية اذا استدعت الحالة ذلك .
د.هيفاء أحمد الجاسم 23/1/2019 |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-02-47808 | 1/20/2019 12:00:00 AM | 2/13/2020 10:29:50 AM | 1/23/2019 12:00:00 AM | ||||||
49 | لا يوجد | لا يوجد | لا يوجد | يوجد موظفة السجلات باسم صفية سيئة التعامل جدا جدا جدا مع المرضى سليطة اللسان لا تتكلم باسلوب ذرب لا بكلامها ولا بتعابير الوجه وكذابة أيضاَ |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-02-10011 | 1/20/2019 12:00:00 AM | 2/13/2020 10:30:26 AM | 1/20/2019 12:00:00 AM | ||||||
50 | غلوم | 650121406 | 35366964 | الرقم الشخصي للمريض لشخص متوفي (ميت) |
تم التواصل مع المريض وتبين وجود سوء فهم بسبب الملصق الذي يطبع في الصيدليه مكتوب عليه تعليمات المريض ولكن لكبر حجم الملصق عند الطباعه تنقطع الحروف لكلمه تعليمات وتظهر مات المريض بدل تعليمات المريض مماسبب الفزع للمريض ولكن بعد شرح الموضوع له تقبل الموضوع بصدر رحب وفكاهه |
ALH | Administrative | Complaint | Facilities and Services | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10860 | 10906 | 19-02-06338 | 2/4/2019 12:00:00 AM | 3/27/2019 8:54:55 AM | 2/5/2019 12:00:00 AM | ||||||
51 | لايوجد اسم | 000000000 | 34120382 | يوم الجمعه الصباح تاخر موظفه المختبر الى الساعه 8 |
تم الاتصال بالمريض واخباره بسبب التاخير الطارىء الذي حدث للموظفه والذي هو حدوث حادث للموظفه في طريقها للعمل مما سبب بعض التاخير وقد تفهم المريض الظرف وتم الاعتذار منه . |
YAE | Administrative | Complaint | Waiting Period | Laboratory | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-02-71892 | 1/19/2019 12:00:00 AM | 2/23/2020 12:39:42 PM | 1/22/2019 12:00:00 AM | ||||||
52 | حميده عبدالرحيم اسحاق | 000000000 | 34090973 | أشكر شكر كثير لدكتوره زينب من قسم الاسنان واشكرها على معاملتها الحسنه |
تم الاتصال بالمريضه وشكرها كما تمت تهنئة الطبيبه |
YAE | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10906 | 19-02-87825 | 1/22/2019 12:00:00 AM | 3/27/2019 8:43:19 AM | 1/23/2019 12:00:00 AM | |||||||
53 | راشد المرزوقي | 610205110 | 36166610 | كراسي الاسنان في حاله يرتى لها |
تم الاتصال بالمريض من قبل اداري المركز وتم شكره على هذه الملاحظة وعلى حرصة للأرتقاء بجوده الخدمات المقدمة في مركز بنك البحرين و الكويت بالحدثم تم اعلامة بأن يوجد طلب لصيانة للكراسي و الموضوع تحت المتابعة من ادارة المركزوقام بدورة بشكرنا على الاتصال به واخذ الموضوع بعين الاعتبار
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BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10855 | 10906 | 19-02-24651 | 2/5/2019 12:00:00 AM | 3/27/2019 8:51:49 AM | 2/5/2019 12:00:00 AM | ||||||
54 | الحداد | 860605175 | 37231331 | تأخر المواعيد وفي وفي حال إعطاء موعد وتاخرنا مدة 5 دقائق لايتم ادخالنا اغلاق البوابة المؤدية الى غرف الاطباء من جهة قسم المعالجة |
بخصوص شكوى الاسنان فقد تم التواصل مع المريضة بالتاريخ المذكور الساعه 1.40 م، وتم التوضيح لها بانه لايتم ارجاع المريض في حال تأخره من 5- 10 دقائق عن الموعد وان للمريض الحق بتلقي العلاج الكامل، وماتبين بعد التحقيق في الأمر والرجوع الى مواعيد المريضة تبين بأن ادعائها باطل حيث ان اخر زيارة لها لقسم الاسنان كانت بتاريخ 26/7/2018 و 6/8/2018 اما بخصوص شكوى اغلاق الباب الفاصل بين الاطباء والمعالجة فهو امر إداري داخلي يخص ادارة المركز بشكل عام وقسم المعالجة بشكل خاص، حيث ان الفترة التي تم فتح الباب المذكور أدت الى جعل قسم المعالجة كممر عبور للمرضى مما تطور الامر الى فوضى في القسم، وماتم فعله هو من اجل وقف هذه الفوضى وتدوين احصائية دقيقة للمرضى المترددين على قسم المعالجة بالاضافة الى الحفاظ على ادوات القسم من الضياع وقد تم تطبيق هذا الأمر على المرضى والموظفين |
NDC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 19-02-20141 | 1/29/2019 12:00:00 AM | 1/23/2021 8:01:56 PM | 2/3/2019 12:00:00 AM | ||||||
55 | - | - | - | Ladies washroom in the Ground floor is very unhealthy disgusting smell in there |
يوجد موظف خاص لمتابعه نظافة الحمامات الموجوده في المركز ويتم تنظيفها دوريا بعد كل مريض ، وتم انذار جميع المنظفين لمتابعة نظافه الحمامات. |
HKC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-02-94434 | 2/1/2019 12:00:00 AM | 3/27/2019 8:45:09 AM | 2/5/2019 12:00:00 AM | ||||||
56 | - | - | - | المعالجة، يأخذون وقت طويل لتلبية الحاجة. |
تتم معالجه المرضى حسب ترتيب الأدوار، إلى جانب وجود عدد كبير من المرضى وازدحام في بعض الاحيان مما يؤدي إلى تأخر اتمام عمليه المعالجه للمريض في اوقات الذروه. |
HKC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-02-73000 | 2/5/2019 12:00:00 AM | 3/27/2019 8:52:22 AM | 2/5/2019 12:00:00 AM | ||||||
57 | محمد الذوادي | - | 33216790 | صراحه الله يعطيكم العافية |
تم الاتصال بالمريض فقد شكر جميع خدمات المركز، وخص الاستقبال على حسن التعامل وسرعة تقديم الخدمه للمرضى. |
HKC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-02-26413 | 1/27/2019 12:00:00 AM | 2/6/2019 8:38:40 AM | 2/5/2019 12:00:00 AM | |||||||
58 | محمد مزيد | - | 33220455 | حسن التعامل مع المرضى عند الاستقبال تقدير المرضى، الاستقبال وتسجيل المواعيد - الاسنان - الاطباء |
تم الاتصال بالمريض لوجود سوء فهم عن طريقه اخذ المواعيد، فتم توضيح شرح اليه التسجيل المسبق للمواعيد عبر مركز الاتصال والاونلاين، ووجود تسجيل مسبق لعياده الاسنان في الفترتين الصباحيه والمسائية. |
HKC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-02-65287 | 1/28/2019 12:00:00 AM | 3/27/2019 8:40:37 AM | 2/5/2019 12:00:00 AM | ||||||
59 | ابراهيم كامل | - | 37256568 | نرجو متابعة طبيبه الاسنان الفلبينية ومدى مايتم انجازه من عمل "تعمل بدون نفس" تم احضار طفل الى عياده الاسنان يوم السبت صباحا حيث وجد طبيبه الاسنان فلبينيه حيث تعاملت مع لاطفل بأسوى طريقه علما بان الطفل اول مره يجلس في عيادة الاسنان سوء بالتعامل |
تم الاتصال بالمريض وابدى استيائه من طريقة معاملة الطبيبة لابنه وعدم تلقيه العلاج.. تم تنبيه الطبيبه بضرورة التعامل الجيد مع الاطفال تم تسجيل الطفل على عياده الاسنان 1 صباحا لفحص الطفل وعمل الازم.
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HKC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-02-45460 | 1/26/2019 12:00:00 AM | 2/13/2020 10:31:09 AM | 2/5/2019 12:00:00 AM | ||||||
60 | حسين اسماعيل | - | 39692345 | hismail79@gmail.com | i thank you to the exellent treatment from dental hyg Zainab alshahabi for her work in my teath. |
تم الاتصال بالمريض وشكره على التعليق واشاد بجميع خدمات المركز تم اخبار الموظفه زينب الشهابي وابدت شعادتها وان ماقامت به هو عملها لا اكثر |
HKC | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-02-52378 | 1/29/2019 12:00:00 AM | 1/15/2020 8:47:03 AM | 1/29/2019 12:00:00 AM | ||||||
61 | - | - | - | please clean the toilets frequently as I know, enen the small shopping malls in Bahrain have much tidy toilets so as this is a hospital please be hygeine |
يوجد موظف خاص لمتابعة نظافة الحمامات الموجودة في المركز ويتم تنظيفها بعد كل مريض تم انذار جميع المنظفين لمتابعة نظافة الحمامات |
HKC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-02-62368 | 2/3/2019 12:00:00 AM | 3/27/2019 8:53:50 AM | 2/5/2019 12:00:00 AM | ||||||
62 | Abbas ahmed Ali | 760108480 | 33025374 | حسب الشكوى المقدمة كتابيا من المراجع عباس أحمد علي انه في يوم 17 يناير حضر مع ابنه فاضل عباس الرقم الشخصي 040901602 وهو يعاني من آلام حادة وشديدة في الجهة اليسرى من البطن مع شعور بالغثيان والقيء. تم تسجيل الابن على الدكتورة منال مدن والتي قامت بدورها بطلب ابره مسكن الم ومحلول وريدي مع ملاحظته بغرفة التمريض وطلبت منهم مراجعة السلمانية عند استمرار الالم. بعد تلقي العلاج في التمريض خف الم البطن والشعور بالغثيان والقيء وبدأ الم في الخصية اليسرى . قام الاب بمراجعة الطبيبة وابلاغها بأن ابنه يشكو حاليا من الم في الخصية اليسرى وابلغته بأن عليه مراجعة السلمانية ولم تقم بفحصه او عمل تحاليل اضافية له ولم تبلغه بخطورة الحالة. عاد الاب وابنه للمنزل وفي اليوم التالي ازداد الالم في الخصية اليسرى وذهبوا لمستشفى السلمانية ليفاجئوا بخطورة الحالة وتم عمل تحاليل بول ودم واشعة سونار وتشخيصه بالتواء في الخصية وتم ادخال الابن عملية عاجلة واستئصال الخصية اليسرى بسبب تضررها الشديد. وكل ذلك ناتج عن التأخر في التشخيص والعلاج. الشكوى موجهة للطبيبة بمركز عالي الصحي بسبب عدم شرحها لخطورة الحالة وعدم فحصها سريريا للمريض وتشخيص حالته للإسراع بعلاجه لتدارك ما حصل له .
الشكوى التي قدمها المراجع كتابيا موجودة في ملف الشكاوي والاقتراحات بالمركز. |
تلقى رئيس مجلس الادارة الشكوى كتابيا بتاريخ 23 يناير 2018 قدمتها والدة المريض فاضل عباس وقد قام بدوره بمناقشة الحالة مع والدة المريض واخذ جميع التفاصيل منها وتبين بأن والده هو من احضر ابنهم المريض للمركز وليست الام وقد وعدها الطبيب بأنه سوف يتواصل مع والده خلال مدة أقصاها ثلاثة ايام .ثم قام بالتواصل هاتفيا مع والد المريض فاضل عباس لمعرفة جميع التفاصيل منه. بعدها تواصل مع الطبيبة بالمركز الصحي والتي ابلغته بالتالي ( المريض المذكور حضر للمركز مع والده في الفترة المسائية وكان يشتكي من الم في البطن وقيء من عدة أيام ولم يكن به اسهال او حرارة في البول ولم يذكر اي ألم بأعضائه التناسلية ومن بعد فحص البطن السريري اخبرت الاب بأن الالم غير مطمئن ويجب تحويله إلى طوارئ السلمانية للتشخيص ولكن الاب تردد فقمت بإعطائه المسكن والسيلان واخبرته انه سيتم ملاحظته في قسم التمريض ومن ثم التحويل بعد ذلك. بعد ساعة تقريبا عاد الاب لوحده وقال بأن الم البطن هدأ ولكن حاليا يشتكي من الم في الخصية فأبلغته بضرورة التحويل الى طوارئ مجمع السلمانية الطبي خاصة مع الم الخصية. وتم تحويله الكترونيا الى طوارئ مجمع السلمانية الطبي. ولكن الاب لم يذهب الى الطوارئ الا في اليوم التالي مساء بالرغم من التأكيد عليه للذهاب للطوارئ.) تواصل رئيس مجلس الادارة مرة اخرى مع والد ووالدة المريض وابلاغهم برد الطبيبة وانها قد عملت جميع الاجراءات الواجب عليها اتباعها في مثل هذه الحالة. استمرت نقاشات رئيس مجلس الادارة مع والد ووالدة المريض لأكثر من اسبوع. ورغم اشادة الاب بمهارة الطبيبة وعلاجها من خلال تجاربهم السابقة معها ومراجعتهم المتكررة لها كما ابلغ الاب رئيس مجلس الادارة بإبلاغ أسفه للطبيبة على أخذ هذا الاجراء وشكرها على ما بذلته من جهد ولكن تقديم الشكوى لجهات عليا رغبة واصرار من الام والابن نظرا للألم النفسي والجسدي الذي اصاب المريض وتأثر حياته المستقبلية مما جرى له. بالرجوع للملف الالكتروني للمريض تبين أن الطبيبة فعليا قامت بتحويل المريض لطوارئ مجمع السلمانية الطبي في نفس اليوم كما هو مثبت في النظام الالكتروني. كزميل للطبيبة ورئيس مجلس الادارة اشهد بأن الدكتورة منال مدن من خيرة الاطباء في المركز ولها خبرة طويلة ولم نشهد اي شكوى او تقصير في عملها طيلة السنوات الماضية.
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AHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 10230 | 19-02-69446 | 1/23/2019 12:00:00 AM | 2/13/2020 10:31:52 AM | 2/4/2019 12:00:00 AM | ||||||
63 | ام مروه التاجر | 000000000 | 39531144 | نشكركم لسرعه خدمتكم وتفانيكم في العلاج وخصوصا موظفي الاستقبال والتمريض هناك موظفه ذوق ومحترمه وراقيه المعامله الساعه 11:30 كانت موجوده |
تم الاتصال بالمريضه وشكرها وتم تهنئه الموظفه المقصوده ( زينب ميرزا ) وشكرها على اخلاصها في العمل |
YAE | Administrative | Appreciation | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-02-77126 | 2/1/2019 12:00:00 AM | 2/7/2019 3:31:49 PM | 2/7/2019 12:00:00 AM | |||||||
64 | علي الدخيل | لايوجد | 66331133 | ارسال رسائل نصية قبل موعد الامراض المزمنة للتذكير لعمل تحاليل الدم |
قامت مشرفة التمريض بالاتصال بمقدم الاقتراح وبعد النقاش مع المريض تبين بان مستشفى الملك حمد يعمل بهذه الالية وقد تم رفع الاقتراح الى مرضة السكرو تم الاتفاق المبدئي معها بالاتصال بالمرضى قبل الموعد بأسبوع للتذكير بموعد التحاليل بالاضافة الى رفع الاقتراح الى رئيسة التمريض بالمنطقة |
NDC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 19-02-95325 | 2/6/2019 12:00:00 AM | 2/10/2019 11:26:07 AM | 2/10/2019 12:00:00 AM | |||||||
65 | يوسف محمود الخلف | 0 | 33885341 | اود اعلامكم عن الممر المؤدي الى غرف الدكاترة 3،4،5،6،7 حيث ان الممر لايوجل به اي نافذة وحرصا على سلامة وصحة المرضى يرجى ايجاد حل لكي يتغير الهواء مع جزيل الشكر |
تم الاتصال بالمريض واوضح بان المكيفات كانت لاتعمل في ذلك الوقت ولم يكن هناك تيار للهواء وتم شرح الموضوع بانه عند صيانة او اغلاق المكيفات قد يحدث هذا الامرة لفترة قصيرة ولكن المكيفات تعمل التيار اللزم للهواء وتوجد مخارج الطوارئ التي يمكن استخدامها في حال اغلاق المكيفات . انهى المراجع الاتصال شاكرا متابعة الموضوع من قبل الادارة |
MJK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-02-14972 | 1/28/2019 12:00:00 AM | 2/10/2019 11:44:33 AM | 2/10/2019 12:00:00 AM | |||||||
66 | محمود عبدالله | 0 | 36501502 | زيادة القدرة الاستيعابية للمرض الالتزام بالمواعيد في الدخول على الطبيب طول فترة الانتظار للمرض |
تم الاتصال بصاحب الاقتراح وابدى شكره على المتابعة وتم شرح خطة الوزارة في تطبيق مشروح اختر طبيبك والضمان الصحي الذي سيخفف من الضغط على المواعيد والازدحام في المراكز الصحية. وشكرا |
MJK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-02-17252 | 2/9/2019 12:00:00 AM | 2/24/2019 11:29:14 AM | 2/17/2019 12:00:00 AM | |||||||
67 | ali | 690005261 | 39873998 | لماذا تم إغلاق الباب المؤدي لقسم الاطباء من جهة قسم التمريض |
الشكوى المقدمة من الاخ علي قد تم التناقش معه قبل كتابتها، وقد قمت بشرح الامر له بالتفصيل ولكنه لم يقتنع بكلامي ، حيث ابلغته بأن الممر المغلق من جهة الاطباء هو الممر الداخلي لقسم التمريض وقد تم اغلاقه من قبل مسئولة قسم التمريض بعد ابلاغ ادارة المركز مسبقاً وبناءً للمبررات التالية: 1/ الفوضى التي تحدث في القسم من قبل المرضى والموظفين حيث ان ممر القسم اصبح ممر للمرضى لاختصار المسافة لغرف الاطباء، وعليه فإنه يتم دخول القسم وغرف التمريض من الجهتان المفتوحتان دون علم موظفي التمريض الجالسين على قسم الاستقبال الداخلي للقسم. 2/ الخوف من سرقة بعض المواد الطبية اوالاجهزة من داخل قسم التمريض دون علم موظفي القسم بذلك لتواجدهم في استقبال التمريض . 3/ عدم وجود احصائية دقيقة بمرضى الطوارئ والمصنفين من قبل التمريض بسبب دخولهم وخروجهم من اكثر من اتجاه. هذا وقد ابلغت المريض بأن قسم التمريض بالمركز يعتبر قريب جداً من قسم الاطباء، مقارنة بالمراكز الأخرى مثل مركز الحد او عراد ... وغيره، ولكن المريض اصر الى ان يوصل الموضوع الى الاذاعة كما هو مكتوب بالشكوى مع العلم انه قد تم رفع الموضوع للادارة العليا وتم الاشادة بالاجراء الذي قمنا بفعله. |
NDC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10906 | 19-02-69204 | 2/7/2019 12:00:00 AM | 3/27/2019 8:50:29 AM | 2/7/2019 12:00:00 AM | ||||||
68 | بشاير جعفر شهاب | 33023717 | السلام عليكم اتقدم بهذه الرسالة اطلب منكم ايجاد حل سريع لنا نحن مجمع 1210 تم نقلنا من مركز مدينة حمد الصحة لمركز كانو مع الاسف الشديد اصبحنا في وضع اسوأ من الوضع السابق فنحن في مركز كانو لا نحصل على المواعيد بسبب زيادة عدد المرضى ونقص الاطباء نرجو ايجاد حل لنا او ارجاعنا لمركزنا الصحي فوضعنا في مركز مدينة حمد الصحي افضل بكثير من الوضع الحالي واشكر لكم اهتمامكم في المواطنين. |
تم الاتصال بالمريضة وشرح الية تسجيل المواعيد وتم ابلاغها انه ضمن المشروع الجديد ( اختر طبيبك ) سيتم زيادة عدد الاطباء للتقليل من وقت الانتظار وزيادة المواعيد للمرضى . |
MJK | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10906 | 19-02-48005 | 2/26/2019 12:00:00 AM | 1/7/2020 3:30:50 PM | 2/26/2019 12:00:00 AM | |||||||
69 | Dr. Adel Alsayad | 00 | شكوى من الطبيب عادل الصياد بسبب تهجم احد المرضى عليه ونعته ب ( الحقير) |
بالإشارة للشكوى المقدمة من الدكتور عادل الصياد بخصوص المريض علي ابراهيم علي عامر الرقم الشخصي 720506646 . تم التواصل مع المريض هاتفيا يوم الاحد 17 فبراير 2019 لمعرفة ما دار بينه وبين الطبيب. وقد رد بأنه في وقت موعده لم يقم الطبيب بالنداء عليه ووجد مريض آخر واقفا بجانب غرفة الطبيب وسأله عن وقت موعده واخبره بوقت الموعد وقد كان يسبقه في الموعد الا ان الطبيب لم يقم بالنداء عليه ايضا. فطرق الباب للاستفسار من الطبيب عن سبب عدم نداءه على المرضى. وقد رد عليه ( متى ما سمعت اسمك ادخل) ولم يكن يعلم بأن السبب هو بطئ جهاز الكمبيوتر. ومع تأخر الطبيب في النداء على المرضى عاد مرة آخري للدخول على الطبيب وسؤاله عن اسباب عدم نداءه على المرضى إلا ان الطبيب قد قام برفع صوته والصراخ عليه . وقال انه لم ينعت الطبيب بالحقير انما قال له انتم تستحقرون الناس. بعد سماع اقوال المريض. قمت بإبلاغه ان تأخر الطبيب في النداء على المرضى كان بسبب بطئ جهاز الكمبيوتر خاصة وانها المرة الأولى التي يدخل فيها على هذا الجهاز فالأمر يأخذ وقت طويل نسبيا لحين فتح الجهاز له بمعرفه الخاص. واتهامه للطبيب بأنه كان يثرثر في الغرفة فذلك لا يعني استحقاره للمرضى انما كان ينتظر ان يعمل الجهاز حتى يبدأ بعلاجه للمرضى. وفي حالة تأخر الطبيب في النداء على المرضى عليهم مراجعة مساعدة الخدمات الطبية او الاستفسار من قسم السجلات فربما يكون الطبيب لديه حالة طارئة او ظرف طارئ كما حصل في هذا اليوم ودخول المرضى المتكرر على الطبيب من غير نداء يسبب ربكة للطبيب والمرضى ويحرم المرضى في الداخل من الخصوصية. كما قمت بإبلاغه ان القانون يحمي الموظف الذي يتعرض لاعتداء او كلام غير لائق في مكان عمله وبإمكان الطبيب رفع الشكوى لجهات عليا. مع اصرار المريض بأنه لم يقل ما يليق للطبيب إلا انه اشاد بالطبيب واخلاقه وحسن معاملته للمرضى خاصة انها ليست المرة الأولى التي يراجع فيها هذا الطبيب ولم يرى منه غير الطيبة والاخلاق إلا ان سوء فهم قد حصل في هذه المرة.
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AHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 8965 | 10906 | 19-02-36364 | 2/10/2019 12:00:00 AM | 1/7/2020 3:37:45 PM | 2/17/2019 12:00:00 AM | not patients complain need to be raised to Sr. Managment |
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70 | mohammed lmrm | 33346404 | nmeatir2mperier@hotmail.com | all doctors and staff are so polite and friendly specislly doctore Noora is very gret and understads very well the piation problem and externely thankfull for the servise . evething is perfect > Keep up the good servise |
تم الاتصال بالمريض وشكره على الكلام المكتوب في البطاقة ، هو اجنبي الجنسية مقيم في البحرين منذو 20 عام ، وقال انه دائما مايتعالج في المستشفيات الخاصة لاكن نصحه احد اصدقائه بالعلاج في مركز الحورة الصحي لان عنوان سكنه تابع للمركز وفعلا حظر للعلاج في المركز واثنى على الخدمات المقدمة في المركز واثنى على جميع الموظفين في المركز ويتلقى دائما العلاج الممتاز والخدمة ممتازه وخص بالثناء د.نورة الرميحي لمعاملتها الممتازة مع المرضى وجودة العلاج الذي تقدمه ايضا ويقول لو يستطيع التعبير باللغة العربيو أو الأنجليزية بشكل افضل لكتب رسالة اخرى وارسلها لوزرتنا الموقرة يشكر فيها جميع العاملين في المركز |
ALH | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10860 | 10860 | 19-02-02416 | 1/28/2019 12:00:00 AM | 9/25/2019 10:35:16 AM | 2/20/2019 12:00:00 AM | |||||||
71 | Mohamed Hasan | 00000 | 36649393 | تم اعطاء المريض موعد في الساعة الثانية عشر .. انتظر في قاعة الانتظار لغاية الساعة ال 12:50 دقيقة ولم يتم النداء عليه في الوقت الذي يعالج الطبيب كل من يطرق بابه متجاهلا من يلتزمون بالنظام وجالسون في قاعة الانتظار للنداء عليهم. فاضطر المريض للخروج من المركز من غير علاج. |
تم التأكد اولا من وقت الموعد وغرفة الطبيب. اتضح ان موعد المريض في الساعة 12:44 والطبيب حضر المركز للتغطية وليس من اطباء المركز. تم التواصل مع المريض هاتفيا لمعرفة جميع التفاصيل. وقد اجاب ان منسق المواعيد اخبره ان موعده في الساعة الثانية عشر ولم يبلغه ان الموعد في الثانية عشر واربعة واربعين دقيقة. قدمنا اعتذارنا للمريض بسبب عدم اعطاءه وقت الموعد الدقيق وتم التأكيد على قسم السجلات الصحية بضرورة اعطاء جميع المرضى مواعيدهم بدقة. |
AHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 10906 | 19-03-89225 | 2/19/2019 12:00:00 AM | 3/27/2019 8:52:36 AM | 2/19/2019 12:00:00 AM | ||||||
72 | Om Hasan | 000000 | 33734468 | غرفة سحب الدم في قسم المختبر غير ساترة للنساء . نرجو وضع ستارة او حاجز. |
تم التواصل هاتفيا مع المريضة وابلاغها بأن المشكلة ستحل قريبا وسيتم وضع حاجز لمنطقة سحب الدم لخصوصية وستر المرضى اثناء سحب الدم. |
AHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 10906 | 19-03-99155 | 2/27/2019 12:00:00 AM | 3/27/2019 8:44:05 AM | 3/3/2019 12:00:00 AM | |||||||
73 | Kawthar AbdulHasan | 000000 | 66382552 | مقترح بوضع حاجز في منطقة سحب الدم بقسم المختبر لخصوصية المرضى النساء خاصة |
تم التواصل هاتفيا مع مقدمة المقترح وابلاغها بأنه قريبا سيتم وضع حاجز لمنطقة سحب الدم في المختبر لخصوصية المرضى وستر النساء. |
AHC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-03-53330 | 2/27/2019 12:00:00 AM | 3/3/2019 11:45:37 AM | 3/3/2019 12:00:00 AM | |||||||
74 | Maryam AbdulJalil | 00 | 33734468 | مقترح بإعادة النظر في غرفة سحب الدم بقسم المختبر حيث انه بعد التغيير الاخير اصبح لا يوجد خصوصية او ستر للنساء اثناء سحب الدم. |
تم التواصل هاتفيا مع مقدمة المقترح وابلاغها بأنه قريبا سيتم وضع حاجز في غرفة سحب الدم لضمان خصوصية المرضى وستر للنساء اثناء سحب الدم. |
AHC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-03-70066 | 2/27/2019 12:00:00 AM | 3/3/2019 11:50:19 AM | 3/3/2019 12:00:00 AM | |||||||
75 | Khalid Alyasi | 00 | 39611061 | محاولة المراجع الاتصال ببدالة المركز لأكثر من مرة ولا رد |
تم التواصل هاتفيا مع المراجع وابلاغه بأنه يوجد خلل في البدالة وفي انتظار تغييرها وتم تقديم المساعدة له لحجز موعد فحص مدارس لإبنه. |
AHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 8965 | 10906 | 19-03-48745 | 3/3/2019 12:00:00 AM | 3/27/2019 8:41:09 AM | 3/3/2019 12:00:00 AM | ||||||
76 | خالد حمد راشد الدوسري | 39334322 | أفتتاح قسم لغسيل الكله نعاني في بعد المستيشفي السلمانية والموافق السيارات وفي المستشفي العسكري |
تم اتصال الى صاحب المقترح بان سوف يتم رفع هذا المقترح الى ادارة العليا |
ZHC | Administrative | Suggestion | Administration | Low | Irrelevant Request | Exceeded SLA (Closed) | Complaints Box | 10869 | 10869 | 19-03-02470 | 2/6/2019 12:00:00 AM | 3/3/2019 12:10:51 PM | 3/3/2019 12:00:00 AM | ||||||||
77 | Abdul Majeed Mafeez Aldeen | 521001722 | 39642820 | mofeezla13@gmail.com | عدم حصول المريض على الاغراض التي تصرف له شهريا وهي حفاظات بحجم كبير وسرنجات حجم 60 وقفازات لمدة ثلاثة شهور. واضطرار المريض لشراءها شهريا من الصيدلية. |
قامت مسئولة التمريض بالمركز بالتواصل هاتفيا مع مقدم الشكوى وتوفير الحقن له بحجم 60 وتم ادراجه على قائمة الانتظار للحصول على الحفاظات ووعده بالتواصل معه هاتفيا عند توفرها. |
AHC | Administrative | Complaint | Drugs Availability | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 10906 | 19-03-79800 | 2/28/2019 12:00:00 AM | 3/27/2019 8:42:53 AM | 3/3/2019 12:00:00 AM | |||||
78 | Badriya Maki | 380024292 | 39273917 | wadoodalzain@gmail.com | المريضة لم تحصل على حفاظات الحجم الكبير لمدة شهرين. |
قامت مسئولة التمريض بالتواصل هاتفيا مع مقدم الشكوى وادراج اسم المريضة على قائمة الانتظار لحين توفر الحفاظات الحجم المطلوب. |
AHC | Administrative | Complaint | Drugs Availability | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 10906 | 19-03-02462 | 2/26/2019 12:00:00 AM | 3/27/2019 8:45:11 AM | 2/26/2019 12:00:00 AM | |||||
79 | محمد محمد علي | - | 37118223 | سوء معاملة من طبيب اطفال الاسنان |
تم الاتصال بالمريض من قبل طبيبة اسنان المنطقة الصحية الاولى وتبين بأن صاحب رقم ليس من كتب الشكوى |
BKH | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-03-40028 | 2/17/2019 12:00:00 AM | 10/7/2019 10:18:42 AM | 2/21/2019 12:00:00 AM | ||||||
80 | احمد مطلق | - | 39665265 | لايوجد حفاظات للمسنين ولايوجد ايضا قفازات |
تم عمل طلب حفاظات في شهر فبراير ولم يتم استلام الطلب وتم استلام كمية بيسطة من القفازات وتم اعلام المريض بالموضوع |
BKH | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-03-62494 | 3/17/2019 12:00:00 AM | 10/7/2019 10:23:09 AM | 2/21/2019 12:00:00 AM | ||||||
81 | أحمد علي محسن | 36266123 | لوحظ على عمال النظافه وضع مواد منظفه ذات ريحه قويه مما تاثر على صحه المريض وخصوصا المصابين بالربو الرجاء لو يتم تغيير وقت التنظيف او تغيير قاعه الانتظار |
تم الاتصال بالمريض واخباره بأن تم الاجتماع مع مفتش الصحه ومسؤل النظافه في المركز وعمل آليه للتنظيف بحيث لايتضرر المرضى من الرائحه المواد التي تستخدم وان يتم تخفيف الماده للتنظيف كما تم اخبار مسؤل المنظفين ان يتم عمل التنظيف والتلميع في اوقات يكون المركز غير مزدحم |
YAE | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-03-02658 | 3/15/2019 12:00:00 AM | 3/4/2019 1:27:42 PM | 2/20/2019 12:00:00 AM | ||||||||
82 | سعيد احمد | 600171991 | 66394971 | doctor are most propeoly dignos and giving madecin doctor :salah jad allh |
تم الاتصال بلمريض و معرفه الموضوع و تم تنويه الطبيب |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10906 | 19-03-36550 | 3/14/2019 12:00:00 AM | 3/27/2019 8:32:10 AM | 3/20/2019 12:00:00 AM | ||||||
83 | امل حسن | 33486476 | دكتور صلاح جاد الله لم يحترمني وقلل من شأني |
تم الاتصال بلمريض و تم تنويه الطبيب و التأكيد على حسن معاملته مع المرضى |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 11985 | 19-03-80403 | 2/5/2019 12:00:00 AM | 10/9/2019 10:45:47 AM | 3/20/2019 12:00:00 AM | |||||||
84 | لايوجد اسم | 36682259 | اشكر الموظفه فاطمه سامي على تعاملها الممتاز واتمنى زياده عدد الموظفين الرجال في التمريض |
تم الاتصال بالمريضه وشكرها كما تم تهنئة الموظفه على العمل الممتاز التي تقوم به |
YAE | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-03-42228 | 2/28/2019 12:00:00 AM | 3/4/2019 1:44:17 PM | 3/4/2019 12:00:00 AM | ||||||||
85 | ريما | 36985666 |
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تم الاتصال بالمريضه واخبارها انه ت الاجتماع مع مفتش الصحه ومسؤل التنظيفات وعاملة التنظيفات وتم التنويه عليهم بضروره غسل الحمامات بصوره دوريه وان يتم عمل غسيل شامل للحمام مرتين في اليوم كحد ادني |
YAE | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10906 | 19-03-62361 | 2/20/2019 12:00:00 AM | 3/27/2019 8:51:13 AM | 3/4/2019 12:00:00 AM | |||||||
86 | السيد علي محمد | - | 39675404 | شكوى على دقة المواعيد |
تم الأتصال بالمريض من قبل مجلس الأدارة د/ فروزان الساعة 12:50 فتبين وجود موعده على الطبيب الساعة 10:19 عن طريق الحضور الشخصي للمركز في يوم سابق ، تم معاينته من قبل الطبيب الساعة 10:31 وعمل التحاليل اللازمه له . تم توضيح للمريض بأن التأخير حوالي 10 دقائق يحصل لأنشغال الطبيب بمعاينة مريض أو متابعة الملف الطبي لمريض اخر. تفهم المريض ذلك ، و قدم الشكر على التوضيح
|
NDC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10906 | 19-03-77603 | 2/19/2019 12:00:00 AM | 3/27/2019 8:51:51 AM | 2/27/2019 12:00:00 AM | ||||||
87 | عيسى درويش | 39123105 | اواجه مشكله في قانون صرف الدواء وهي عد صرف الكمية كاملة لمدة شهر بعد الساعة 8 مساءا يرجى مراعاة المراجعين وظروف قدومهم للمستشفى |
تم تحويل الشكوى الى مسئولة الصيدلية والتي بدورها قامت بالاتصال بالمريض والايضاح له بان هناك تعميم بخصوص صرف الدواء للامراض المزمنة لدواعي تنظيمية للقسم والمراجع بدوره يريد ان يرفع مطالبة بان يكون وقت الاستلام مفتوح حتى خلال الاجازات الرسمية |
MJK | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10924 | 10906 | 19-03-35226 | 3/26/2019 12:00:00 AM | 3/27/2019 8:17:19 AM | 3/5/2019 12:00:00 AM | |||||||
88 | أحمد | لايوجد | 33119049 | health@health.gov.bh | تأخير المواعيد من الساعة 9 الى 1 صباحا
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تم التواصل مع المريض وتبين ان المشكلة في انتظار الموعد وتم شرح له الية التسجيل المسبق للمواعيد عن طريق الحكومة الالكترونية او البدالة المركزية لتفادي الانتظار |
HKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10906 | 19-03-13073 | 2/10/2019 12:00:00 AM | 3/27/2019 8:58:17 AM | 3/7/2019 12:00:00 AM | |||||
89 | fatima mohd | non | 39627080 | health@health.gov.bh | الرجاء تغيير باب المدخل والمخرج للمركز الى باب الكتروني مركز حمد كانو الوحيد الذي لازال على الباب القديم جهاز الارقام الصيدلية لايعمل منذ شهور ونظرا للوقوف مدة طويلة يجب العمل على راحة المريض لا على اتعاب المريض ف الى متى هذا التهاون والاهمال |
تم التواصل مع السيدة فاطمة وتم اخبارها بأن جهاز الأرقام يعمل حاليا اما بالنسبة عن مقترح البوابة يوجد طلب وتحت التنفيذ |
HKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10906 | 19-03-00956 | 2/5/2019 12:00:00 AM | 3/27/2019 8:52:42 AM | 3/7/2019 12:00:00 AM | |||||
90 | non | non | non | health@health.gov.bh | من اسوء المراكز الصحية التي ارتدتها سواء خدمة اة تعامل مع المرضى المواعيد بالتحديد الصيدلية الموظفات يفتقدون الذوق افضل ان اشتري الدواء على حسابي الخاص على ان اتعامل مع هذا المركز الصحي الفاشل |
رد مسؤلة قسم الصيدلية تم تعمييم الشكوى على الموظفين وبناء عليه تم تنبيههم بالالتزام بالمعاملة الحسنه للمرضى ومعاملتهم بلطف وود ل لايوجد اي رقم تواصل للمشتكي |
HKC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10906 | 19-03-93409 | 2/3/2019 12:00:00 AM | 3/27/2019 8:53:01 AM | 3/7/2019 12:00:00 AM | |||||
91 | non | non | non | health@health.gov.bh | شكاوي على الموظفات في الصيدلية غير متعاونات وعبوسات ومعاملتهم فضه الا حورية هي الوحيدة المتعاونة البشوشة |
تم تعميم الكشوى على الموظفين وتم تنبيههم بالالتزام بالمعاملة الحسنه للمرضى ومعاملتهم بلطف لايوجد رقم تواصل |
HKC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-03-66005 | 2/28/2019 12:00:00 AM | 3/27/2019 8:42:16 AM | 3/7/2019 12:00:00 AM | |||||
92 | محمد الملا | لايوجد | 36738888 | health@health.gov.bh | كل شي تمام بارك الله فيكم |
تم شكره |
HKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10896 | 19-03-97025 | 2/19/2019 12:00:00 AM | 10/28/2019 10:46:53 AM | 3/10/2019 12:00:00 AM | ||||||
93 | لايوجد | لايوجد | لايوجد | health@health.gov.bh | اشكر قسم الاستقبال على حسن المعاملة والتصرف السريع وسرعة المساعدة |
لايوجد |
HKC | Administrative | Appreciation | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-03-87234 | 3/3/2019 12:00:00 AM | 3/10/2019 8:30:38 AM | 3/7/2019 12:00:00 AM | ||||||
94 | لايوجد | لايوجد | لايوجد | health@health.gov.bh | ارجو احترام المراجعين |
لايوجد |
HKC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-03-39476 | 3/3/2019 12:00:00 AM | 3/27/2019 8:40:37 AM | 3/10/2019 12:00:00 AM | |||||
95 | محمد حسن | لايوجد | لايوجد | bubader12@gmail.com | ممكن نعرف شنهي مشكلة الارقام في الصيدلية المشكلة من عدة اشهر |
تم التواصل مع المريض لايوجد رد الجهاز حاليا يعمل |
HKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10896 | 19-03-87488 | 2/7/2019 12:00:00 AM | 10/28/2019 10:47:36 AM | 3/7/2019 12:00:00 AM | |||||
96 | لا يوجد اسم | zizoseashal@gmail.com | وضع الكراسي بشكل مفاير لكي يحجب الرؤيه عن حمامات النساء في قسم الرعايه |
تم تغير وضعيه الكراسي |
JHC | Administrative | Suggestion | Mother and Child Care | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-03-37441 | 2/11/2019 12:00:00 AM | 3/10/2019 1:10:20 PM | 2/13/2019 12:00:00 AM | ||||||||
97 | عيسى النشابة | 790110407 | 39911949 | كراسي المركز يوسف انجنير في قاعه انتظار المرضى تحتاج الى صيانه واغلبها غير مريحه عند الجلوس |
تم الاتصال بالمريض يوم الخميس 31/1/2019 لم يتم الرد . تم الاتصال به بتاريخ 03/2/2019 واخباره بأنه لانستطيع ان ناخذ جميع الكراسي للورشه وترك القاعه خاليه من الكراسي ولكن هناك كراسي في التصليح يتم تبديلهم عند وصولهم من الورشه . من جهة اخرى شكر المريض إدارة المركز بأهتمامها بأمور المركز والأهتمام بالشكاوي واقترحات المرضى. |
YAE | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10906 | 19-03-19628 | 1/31/2019 12:00:00 AM | 3/27/2019 8:45:50 AM | 2/3/2019 12:00:00 AM | ||||||
98 | مريم سبعي | 871222175 | 38333533 | meriam_sbai@hotmail.com | شكوى على سؤ معاملة الممرضه |
تم الاتصال بالمريضه وايصال المعلومات صحيحه لها كما وتم التحدث الى الممرضه المسؤوله وحل الموضوع |
JHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 19-03-63197 | 2/13/2019 12:00:00 AM | 10/9/2019 10:23:41 AM | 2/14/2019 12:00:00 AM | |||||
99 | سيد عدنان بوغالية | 810501902 | 37730036 | تم رفض تسجيل موعيدين لأبنتي و زوجتي على عياده الاسنان يوم السبت . مع العلم انه حالة زوجتي طارئه هل هذا التصرف يعتبر من قوانين وزارة الصحه؟؟ |
تم الاتصال بالمريض وأخباره انه هناك تعميم يفيد بتسجيل مريض واحد من العائلة ايام الاجازات واذا كانت عياده واحد تعمل وعن حالة زوجته تبين انه لم يحضر زوجته للكشف عليها |
YAE | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10906 | 19-03-20310 | 2/17/2019 12:00:00 AM | 3/27/2019 8:54:49 AM | 2/18/2019 12:00:00 AM | ||||||
100 | فاطمه حسن | لايوجد | 32213997 | fkuwaitan@health.gov.bh | اقتراح لعمل غرفه لكل سرير في قسم المعالجه للمحافظه على الهدوء للمرضى |
تم مناقشة الاقتراح مع مقدمة الاقتراح ومسؤولة التمريض ورئيس مجلس الاداره |
JHC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-03-00838 | 2/17/2019 12:00:00 AM | 5/30/2019 12:15:52 PM | 2/17/2019 12:00:00 AM | ||||||
101 | جعفر حسن شعبان | 39804211 | شكر للادارة ومتابعه المسجات |
تم نقل الشكر للادارة والنعنيين |
JHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-03-65896 | 2/27/2019 12:00:00 AM | 5/30/2019 12:15:37 PM | 3/3/2019 12:00:00 AM | ||||||||
102 | عبدالله | 36630030 | يجب ان تكون الاولوية لذوي الاحياجات الخاصة عند المواعيد |
تم الاتصال بالمريض و افاد بأن طفله من ذوي الاحتاجات الخاصة وانتظر رقمة حتى يتم تسجيله، تم تنبيه جميع المنسقين وتذكيرهم بأن اولوية التسجيل لذوي الاحتياجات الخاص و الحلات الطارئة و مرضى التوحد و كبار السن ويجب ان لايأخذو ارقام و على الجميع الالتزام بذلك |
BKH | Administrative | Suggestion | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10906 | 19-03-55051 | 3/11/2019 12:00:00 AM | 3/27/2019 8:36:05 AM | 3/11/2019 12:00:00 AM | ||||||||
103 | araf Abbar Khalf | 66666013 | التأكيد على المريض بضروة احترام الانظمة والقوانين بالقسم وعدم التعدي على خصوصية الغير ، المريض يرفع شكوى على القسم بأنه لا يتم التاكد من صرف جميع الأدوية بالوصفة الطبية |
تم الاتصال بالمريض وعمل اجتماع لبحث الشكةى بوجود رئيس مجلس الادارة و ادراي المركز والقائم باعمال قسم الصيدلية وبحث جميع التفاصيل وقد ابدى المريض اعتذاره لعدم فهمه آلية عمل صرف الادوية |
AAK | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10209 | 10209 | 19-03-27636 | 2/25/2019 12:00:00 AM | 10/7/2019 11:02:40 AM | 2/25/2019 12:00:00 AM | |||||||
104 | لا يوجد | لا يوجد | 39536359 | عدم الالتزام بواجبه وطرد المريض///لا يوجد معلومات كافيه |
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JHC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-03-43403 | 3/6/2019 12:00:00 AM | 3/26/2019 12:03:26 PM | 3/10/2019 12:00:00 AM | ||||||
105 | سمير عبدالرحمن | - | 33617997 | تم حضور المراجع مع ابنه المريض لعلاجه وكان في حالة طارئة وقامت موظفة السجلات برفض تسجيله وتجاهله |
بعد حضور المريض تم تتبع المشكله ومعرفة الموظفة المقصودة وبعد الجلوس معها والنظر في الامر، وتبين بأن المريض كان لايحمل البطاقة السكانية الخاصة بابنه، وبما ان الموظفة منتقله الى المركز حديثاً فقد قامت بسؤال المنسقة الاولى الجالسه على يسارها عن كيفية التصرف، ولكن المنسقة لم تنتبه لها، مما اضطرها الى القيام من الكونتر والذهاب للاداري وابلغها بارساله الى قسم التمريض من اجل تصنيفه ، وعند رجوعها له ظن المريض ان الموظفة لم ترعي له بالاً، ولاتريد تسجيله فقام بسؤال موظفة اخرى كانت واقفة بالقرب من الكونتر وابلغته بالذهاب الى التصنيف في مثل حالة ابنه ليتم تقييمه، وللعلم فان الموظفة الاولى (المشتكى عليها) قامت قبل حدوث المشكله بطلب رقم الموبايل من الاب لاستخراج الرقم الشخصي لابنه من النظام استعداداً لتسجيله في حال تم تصنيفه كحاله طارئة، وبعد الجلوس مع الموظفة تم ابلاغها بضرورة توجيه كل اهتمامها وتركيزها للمريض في جميع حالاته ، وفي حال حضور مريض ولايمتلك البطاقة الذكية وابلغهم بانه حالة طارئة فيرسل الى التصنيف رأساً تم الاتصال بالمريض اكثر من مره بتاريخ 7/3/2019 ولكن الارقام مغلقه، وتم اعادة الاتصال بالمريض بتاريخ 10/3 الساعه 11.20 صباحاً وابلغناه بالاجراءات التي اتبعناها مع الموظفة، وان ماحدث لن يتكرر مسبقاً معه او مع مريض اخر، فأبدى المريض شكره على حل المشكلة وسرعة التجاوب |
NDC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10852 | 10230 | 19-03-00834 | 3/6/2019 12:00:00 AM | 2/13/2020 10:34:02 AM | 3/10/2019 12:00:00 AM | ||||||
106 | محمد فوزي سالم | 711013802 | 39855719 | بتاريخ 29-1-2019 حوالي الساعة 5:30 مساء توجهت الى الصيدلية لاستلام العلاج فأخبرني الموظف بأن ارجع الى الطبيب لتغيير أحد الأدوية فتوجهت الى الطبيب الذي قال لي دع الموظفة "تتصل بي".فاذا كان عند الموظفة هاتف، لماذا طلبت مني أن أذهب الى الطبيب؟؟؟؟؟ |
تم فتح الصندوق بتاريخ 18-02-2019 وتم اعطاء الشكوى لقسم الصيدلية، وبدورها حققة بالموضوع وتم تحويل الموضوع الى السيدة علا مسؤولة المنطقة الصحية، وقامت بدورها بالتواصل مع المراجع في نفس يوم استلام الشكوى بتاريخ 18-02-2019، وتم توضيح سوء الفهم للمراجع بان الوصفة قد انتهى تاريخ صلاحيتها وانه يتوجب عليه مراجعة الطبيب لتجديد الوصفة. |
BCC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10230 | 19-03-62926 | 1/29/2019 12:00:00 AM | 2/13/2020 10:36:21 AM | 2/18/2019 12:00:00 AM | ||||||
107 | هدى | 33761032 | بسم الله الرحمن الرحيمإلى ادارة العيادة الساحليةالسلام عليكم ورحمة الله وبركاتهاتقدم بالشكر الجزيل الى الطبيبة زينب حمد على عناية بالمريض، فبارك الله في جهودها والطاقم الطبي |
تم التواصل مع المراجعة وشكرها على هذا التقدير. |
BCC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 19-03-96770 | 2/1/2019 12:00:00 AM | 10/7/2019 12:50:46 PM | |||||||||
108 | ali | 39873998 | إغلاق البوابة المؤدية الى غرفة الاطباء من جهة قسم التمريض |
هذه الشكوى متكرره من نفس الشخص وعلى نفس المشكله وقد تم الجلوس مع المريض والنقاش معه بالامر واخباره بان هذا شأن داخلي إداري، وفي حال الطوارئ يفتح الباب لدخول الاطباء والحاله الطارئة، وللعلم فان المريض قد اشتكى ايضاً عن طريق برنامج تواصل وتم الرد على شكواه يرجى الرجوع الى الشكوى السابقة ورقمها
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NDC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10906 | 19-03-41985 | 2/26/2019 12:00:00 AM | 3/27/2019 8:45:41 AM | 3/12/2019 12:00:00 AM | ||||||||
109 | محمد جلال | 33239991 | نظام الجلوس وأنتظار للدخول للدكتور سابقا كان أفض الأن ينادون ضخصين واحد يدخل عند الدكتور والأخر ينتظر في الخارج لمدة.... الأفضل وضع كراسي الأنتظار مثل السابق. |
تم الأتصال بالمراجع وشرح النظام الجديد الموافق لمتطلبات الجدودة والذي يستدعي أنتظار المريض في قاعة الأنتظار بدلا من الوقوف عند غرفة الدكتور وذلك لحفظ خصوصية كل مريض. أبدا المريض تجاوبة واعجابة بسرعة الرد على أقتراحه، |
ZHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 19-03-07687 | 3/11/2019 12:00:00 AM | 3/12/2019 11:10:01 AM | 3/12/2019 12:00:00 AM | ||||||||
110 | Mahmood Al Saati | 800409027 | 38884499 | calling Aali Health Center but with no response. according to the MOH website the center should be open today but no one attending to the phone. |
تم التواصل هاتفيا مع مقدم الشكوى وابلاغه بأنه يوجد خلل في بدالة المركز وفي انتظار حل مشكلتها قريبا .. وتم حجز موعد لوالدته ليوم الاحد القادم. |
AHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 10906 | 19-03-82735 | 3/12/2019 12:00:00 AM | 3/27/2019 8:33:18 AM | 3/14/2019 12:00:00 AM | ||||||
111 | همت مصطفى كمال | 36284242 | قسم الأمومة و الطفولة و خصوصا موظفة الأستقبال اسلوبها سيئ في التعامل و نقوم بإنتظارها أكثر من نصف ساعة لحجز المواعيد و هي في استراحة بدون بديل و طول اليةم نتصل بخصوص المواعيد و لا يوجد رد |
تم التواصل مع المريضة و ذكر ت بأن الموظفة غير متعاونة و لا تتواجد ، في حين أن الموظفة تخرج و قت الاستراحة فقط و يقوم موظفين قسن السجلات الصحية بحجز مواعيد مواعيد قسم الرعاية ، و قد تم أيضا تنبيه الموظفة بهذا الخصوص . |
IHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 19-03-41224 | 1/2/2019 12:00:00 AM | 2/13/2020 10:38:05 AM | 1/10/2019 12:00:00 AM | |||||||
112 | لا يوجد | يقترح اختصار وقت المريض في حال حاجته إلى ورقة حضور فقط بسؤالة ، علما بأن ورقة الحضور فعالة لمدة 5 دقائق ، و ذكر استغراب بععض الأطباء من طلب المريض لورقة الحضور و هذا من حقة وفق ديوان الخدمة المدنية . |
لابد من تشخيص المريض قبل اعطاءة اجازة ملرضية أو ورقة للحضور ، و كل مريض له الحق في أخذ ورقة تثبت الحضور |
IHC | Administrative | Suggestion | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-03-08811 | 1/9/2019 12:00:00 AM | 1/15/2020 8:57:18 AM | 1/16/2019 12:00:00 AM | |||||||||
113 | محسن جعفر | 33116226 | شكر لموظفة قسم السجلات الصحية (شادية حسين) على تعاونها المميز |
تم الاتصال بالسيد/ محسن الساعه 11.10 صباحاً وشكره على كلماته الجميله الطيبة بحق الموظفة وادارة المركز، والبيان له بان هذا هو من صميم عمل الموظفين وواجباتهم تجاه المرضى والمراجعين. |
NDC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-03-99227 | 3/12/2019 12:00:00 AM | 2/13/2020 10:42:08 AM | 3/14/2019 12:00:00 AM | ||||||||
114 | عمار الأدرج | 395399903 | لا أحد يجيب على هاتف البدالة و المواعيد و بالخصوص قسم الأمومة و الطفولة |
تم الاعتذار من مقدم الشكوى و تم و تنبيه منسقين قسم السجلات اللصحية بمتابعة الرد على جميع المكالمات و الرد على الاستفسارات |
IHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Social Media | 10202 | 10230 | 19-03-78789 | 1/10/2019 12:00:00 AM | 2/13/2020 10:44:48 AM | 1/10/2019 12:00:00 AM | |||||||
115 | مصطفى حسن | 32202016 | سوء التنظيم بعد خروج الموظفة لاستراحة تجاوز مدتها الوقت المحدد و كان انتظاري أكثر من ساعة و عند سؤالي عنها يتم تجاهلي و يخبروني بأنها ستعود قريبا |
بعد التحقق من الشكوى تبين أن الموظفة تركت قسم الرعاية ما يقارب 45 دقيقة لخروجها في استراحة بالاضافة إلى قيامها بتصووير بعض الأوراق و قد تم توجيه الموظفة بالتأكد من توفر الأوراق اللازمة و القيام بالتصوير في أخر الدوام لتفادي ترك الكاونتر فترة أطول ، علما بأن منسقين المواعيد و السجلات الصحية يقومون بإعطاء مواعيد لمرضى قسم الرعاية عند خروج الموظفة في استراحة ، إلا أ المريض سأل أحد المبتعثين من ضمن برنامج العقوبات البديلة بدلا من المنسقين فأجابه أن الموظفة في استراحة و أنه لا يعرف الاجراءات ، و قد تم التواصل مع المريض و الاعتذار منه . |
IHC | Administrative | Complaint | Waiting Period | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Social Media | 10202 | 10230 | 19-03-80852 | 1/22/2019 12:00:00 AM | 2/13/2020 10:46:33 AM | 1/22/2019 12:00:00 AM | |||||||
116 | علي حسن أمان | 39772988 | لقد كنت من المبادرين في التسجيل لبرنامج اختر طبيبك في شهر نوفمبر 2018م و قد اخترت د.طيباء العرادري و قد تفاجأت بتغيير الطبيب إلى طبيب أخر مع أنني سجلت في بداية المشروع ، أرجو التفضل بتسجيل عائلتي على دكتورة طيباء ، مع الشكر و التقدير . |
تم التواصل مع المراجع و تبين بأنه مسجل على الدكتورة / فاطمة قمبر ، و تسجيل العوائل كان لغاية 31/10/2018م و المريض ذكر بأنه سجل طبيب العائلة في نوفمبر 2018م ، أبلغنا المريض أنه بإمكانه حاليا اختيار احد الاطباء الذين بالامكان التسجيل عليهم ، و أن عليه متابعة اعلان تسجيل اختر طبيبك القادم ليتكمن هو و عائلته التسجيل على دكتورة طيباء . |
IHC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10906 | 19-03-52007 | 1/29/2019 12:00:00 AM | 3/27/2019 8:49:54 AM | 2/19/2019 12:00:00 AM | |||||||
117 | معصومة | 39634066 | عند مراجعتي لإبلاغ الاقتراح أو الشكوى لرئيس المركز و للإداري لم يتواجد أحد و لم يقم أحد بمساعدتي ، السلام عليكم ، هل يعقل أن يؤخر موعد المرضى للأشعة لإنشغال أو غياب موظفة ، حبذا توكيل أحد أثناء الغياب ، و لكم الشكر . |
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IHC | Administrative | Complaint | Facilities and Services | Radiology | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Other Channels | 10202 | 10906 | 19-03-89513 | 2/3/2019 12:00:00 AM | 3/27/2019 8:53:37 AM | 2/19/2019 12:00:00 AM | |||||||
118 | علي صقر العطاوي | 39967111 | لا توجد ملاحظات ، شكري لجميع العاملين . |
تم التواصل مع المراجع و تقديم الشكر له |
IHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-03-45077 | 2/6/2019 12:00:00 AM | 3/17/2019 9:33:41 AM | 2/18/2019 12:00:00 AM | ||||||||
119 | لا يوجد | أرجو تطوير الخدمات و دراسة النواقص و العيوب و تفاديها ، المركز لم يتطور و لم يتغير أداءه منذ سنين ، أتكلم عن الجميع و أستثني منهم الصيدلية و الاستقبال فقط. |
توجد طلبات للتطوير و التوسعة |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-03-44737 | 2/17/2019 12:00:00 AM | 4/2/2019 12:05:03 PM | 2/17/2019 12:00:00 AM | |||||||||
120 | مجدي النشيط | 39689870 | أحد الأخود ينتظر دورة في الصيدلية و بعد و صول رقمة تفاجأ أن الدواء غير موجدود ، فهل يوجد حل لمثل هذه المشكلة بدلا من الانتظار بأن يكون لهم شخص يسألونه إذا الدواء موجود |
تم التواصل مع المراجع ، حيث اقترح تخصيص كاونتر لمرضى الأمراض المزمنة بدلا من الانتظار لفتره طويله و تكون الأدوية غير متوفرة ، و قد رحبت مسئولة قسم الصيدليه بالاقتراح و لكنها لا تستطيع تطبيقه الأن بسبب نقص عدد الموظفين . |
IHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10906 | 19-03-29956 | 2/17/2019 12:00:00 AM | 3/27/2019 8:56:00 AM | 2/18/2019 12:00:00 AM | |||||||
121 | Hayfa Ahmed | 36570061 | الرجاء وضع حاجز ساتر في المختبر مع تغييركم الجديد لديكور المختبر حيث انه غير ساتر للنساء وهذا غير جائز لا شرعا ولا عرفا. |
تم التواصل مع مقدمة الشكوى هاتفيا ولم ترد ..
تم عمل تعديلات في قسم المختبر ووضع ساتر كما اقترحت المراجعة. |
AHC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 8965 | 10906 | 19-03-54479 | 2/4/2019 12:00:00 AM | 3/27/2019 8:54:12 AM | 3/3/2019 12:00:00 AM | |||||||
122 | No name | تحتاج غرفة المختبر الى ستارة لحجب الرؤية. نعيش في مجتمع محافظ والوضع غير لائق. |
الشكوى لا تحوي اسم او رقم تواصل
تم وضع حاجز بمنطقة سحب الدم في قسم المختبر لحجب الرؤية . |
AHC | Administrative | Suggestion | Laboratory | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 10906 | 19-03-54845 | 3/18/2019 12:00:00 AM | 3/27/2019 8:27:54 AM | 3/18/2019 12:00:00 AM | |||||||||
123 | احمد الكهالي | اسلوب غير محبب من قبل الطبيبة و تخيير المريض اي دواء يختار |
I received the patient"s complaint late I received it today 5 \3\ 2019 , the complaint was on 12\2\2019 , looked to ISEHA , patient came on 12 \2\2019 c\o trauma to his knee , history taken sure about the injury and offered to the patient where to go to do x ray for his knee as there is no x ray available in health center during duty , sure offered either muharraq HC or KHUH ER to do x ray or if he want to come next day morning to do x ray according to his case , and about my way in talking with patient I don't think so that I screamed or shout to him as he written in the complaint paper about my way in talking , and yes sometimes we offered to the patients what type of painkiller they prefer to take if they are usually taking painkiller in regular basis , and we offered what we do have of painkillers available in LHC |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10906 | 19-03-78266 | 3/27/2019 12:00:00 AM | 3/27/2019 8:15:09 AM | 3/5/2019 12:00:00 AM | ||||||||
124 | شريفة السيد اسماعيل | 800800842 | 36049660 | تم صرف أدوية اكتئاب للمريضة من قبل الدكتور رغم ذهابها له لعلاج الصداع |
تم الاتصال بالمريضة الساعه 14.09 م، وبينت عدم رضاها من تشخيص الطبيب المعني ، حيث انها حضرت للطبيب بتاريخ 31/1/2019 وكانت تعاني من الم في الرأس، وبعد اخذ التاريخ المرضي للمريضة وصف لها ادوية ضد الاكتئاب وعرفت ذلك بعد ذهابها للصيدلية،حيث انها لم تستلم الادوية واخبرها الصيدلاني بعدم اخذ الدواء اذا لم تكن تعاني من اكتئاب. طلبت المريضة لفت انتباه الدكتور المعني لتفادي وقوع نفس المشكله مع مرضى اخرين، تم اخبار الدكتور المعني بالشكوى، فكان رده بان بعض حالات الصداع تشفى بهذا النوع من الادوية وتسبب نوع من الاسترخاء
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NDC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10852 | 10230 | 19-03-13321 | 3/11/2019 12:00:00 AM | 2/20/2020 1:18:30 PM | 3/11/2019 12:00:00 AM | ||||||
125 | حسن | 33070032 | وحده الرعاية المتنقلة يوجد لدينا مريضة مقعده في المنزل ونحتاج الى رعاية |
تم التواصل مع المريض وتبين بأن توجد جدوله مواعيد للمرضية وفي يوم كتابة الشكوى تبين بأن كانت الممرضة في وشة عمل وتم بلاغ مرافقي المريضة بأن الممرضة لن تحضر وتم تريتيب موعدة لها في يوم اخر |
BKH | Administrative | Complaint | Appointments | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10906 | 19-03-52287 | 2/24/2019 12:00:00 AM | 3/27/2019 8:47:50 AM | 2/24/2019 12:00:00 AM | |||||||
126 | Fuad | - | 364210111 | شكر للمركز والعاملين فيه |
تم توصيل الشكر لجميع الاقسام |
JHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-03-45355 | 3/18/2019 12:00:00 AM | 5/30/2019 12:15:05 PM | 3/18/2019 12:00:00 AM | |||||||
127 | بدور الحداد | 911202250 | 33192255 | شكوى ضد طبيب بعدم كتابة اجازة مرضيه لزوج المشتكي |
تم الاتصال بالمريض بعد التحدث مع الطبيب المشتكي عليه والدخول لمعرفة الاسباب ونوع العلاج وتبين أن الطبيب قيم حالة المريض بعدم حاجته للاجازة المرضيه وتم توضيح اليه عمل الطبيب للمريض |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 19-03-90600 | 3/18/2019 12:00:00 AM | 10/9/2019 10:22:28 AM | 3/18/2019 12:00:00 AM | ||||||
129 | محمد عبدالعزيز | 36663579 | مقترح: في حل عدم وجود مواعيد للمراجعين اعطاء المريض بطاقة او اشعار من المركز الصحي في الحد يدون فيه بأن يستقبل في مركز المحرق الصحي.شكوى : على قسم لطوارىء بأن احد موظفات المعالجة لاتتعامل مع المريض بأسلوب جيد ولاتتلاطف مع المرضى |
تم الاتصال للمرييض |
BKH | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10230 | 19-03-76127 | 3/19/2019 12:00:00 AM | 2/13/2020 12:10:28 PM | 3/20/2019 12:00:00 AM | |||||||
130 | محمد عبدالعزيز | 36663579 | مقترح: في حال عدم وجود مواعيد في مركز الحد اعطاء المريض ورقة يدون يها بأستقبال المريض في مركز المحرق حتى لاينتظر المريض حتى 08:00 مساء بعد اغلاق مركز الحدشكوى: احد موظفات قسم المعالجه لاتتلاطف مع المريض واسلوبها غير لائق |
تم الاتصال بالمريض من قبل اداري المركز وتم الشرح له سبب استقبال المرضى بعد 08:00 مساءا في مر المحرق الصحيوتم كذلك اعلامه بوجود عياده التصنيف في المركز حتى نهاية وقت الدوام الرسمي بالمعالجه واذا كنت الحاله طارئة يمكن تسجلية ولايحتاج المريض الذهاب لمركز المحرق الصحي وتم كذلك شرح نظام المواعيد للمريض ،اما بخصوص الشكوى تم الاتصال له من قبل مشرفة التمريض في المركز وشرحت له نظام التصنيف و القوانين و الانظمة لاتسمح بتسجيل المريض للأخذ اجازه مرضية |
BKH | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10230 | 19-03-87471 | 3/19/2019 12:00:00 AM | 2/23/2020 4:45:34 PM | 3/20/2019 12:00:00 AM | |||||||
131 | علي حسن | 650200535 | 32267809 | اعاده تخطيط المجمعات السكانية حيث زرت مركز عراد الصحي ولوحظ بأنه خفيف عكس مركز الحد الصحي نعاني من ازدحام من كثره المرضى |
اولا : تم طمأنة المراجع بأن الطاقم الطبي الموجود في مركز بنك البحرين و الكويت بالحد اكثر من الطاقم الطبي الموجود لدى مركز بنك البحرين الوطني ، وان وزاره الصحة تحدد القوى العاملة في المراكز بناءا على التعداد السكاني .ثانية: تم افادته بأن تم عمل طلب للأداره للأعاده النظر في توزيع المجمعات وسوف يتم تذكيرهم بذلك.. |
BKH | Administrative | Suggestion | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10855 | 10906 | 19-03-29789 | 3/19/2019 12:00:00 AM | 3/27/2019 8:24:08 AM | 3/19/2019 12:00:00 AM | |||||||
132 | - | - | 39470083 | mubarak503550@gmail.com | شكر جزيل الشكر الدكتور نبيل عبدالغني الله حفظه على ذوق الراقي في التعامل مع المرضى والعناية بصحة المريض وهذا تميز الطبيب من الاطباء المثاليين في فن التعامل واعطاء المريض الطاقة الايجابية الله يكثر من امثاله ونتمنى له التوفيق الله يحفظه ويحفظكم ويحفظ البحرين |
تم الاتصال بالمريض وشكره على الثناء والكلمات الطيبة.. وقد تم اخبار الدكتور بالإشاده الطيبة وشكره على حسن تعاملة وتقديره للمرضى. |
HKC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-03-21425 | 2/10/2019 12:00:00 AM | 3/25/2019 10:01:03 AM | 2/19/2019 12:00:00 AM | ||||||
133 | - | - | - | اشكر دكتور نبيل على جهوده وحسن التعامل |
تم شكر الدكتور على حسن تعامله مع المرضى |
HKC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-03-74105 | 3/10/2019 12:00:00 AM | 3/25/2019 11:50:54 AM | 2/18/2019 12:00:00 AM | |||||||
134 | - | - | 36167591 | the doctor should call 1 name not 3 names at the same time its happened every time, i wait and when she call the take my turn. about the doctors |
تم الاتصال 3 مرات ولايوجد رد |
HKC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-03-21706 | 2/18/2019 12:00:00 AM | 3/27/2019 8:54:03 AM | 2/28/2019 12:00:00 AM | ||||||
135 | - | - | - | ارجو فتح باب المركز الجانبي تيسيرا على رواد المركز وشكرا |
تم غلق الباب الجانبي وذلك لتجنب حوادث السير بسبب خطورة العبور من خلاله، ووجود حادث سابق. |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-03-18267 | 3/21/2019 12:00:00 AM | 3/25/2019 12:12:20 PM | 3/24/2019 12:00:00 AM | |||||||
136 | - | - | - | لاتسالون واجد وعطونه اجازات |
HKC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-03-17497 | 3/24/2019 12:00:00 AM | 2/26/2020 8:41:13 AM | 3/25/2019 12:00:00 AM | |||||||
137 | - | - | - | كل شي على مايرام |
HKC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-03-93371 | 3/24/2019 12:00:00 AM | 3/26/2019 12:13:53 PM | 3/24/2019 12:00:00 AM | ||||||||
138 | لا يوجد | - | 36979737 | لم تتوفر القفازات ولا الماسكات هذا الشهر أيضا |
تم الاتصال للمشتكي وشرح له سبب التظاخير وسوف يتصلون له وقت وصول الطلبات |
JHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-03-39619 | 3/18/2019 12:00:00 AM | 10/9/2019 10:21:20 AM | 3/21/2019 12:00:00 AM | ||||||
139 | عبدالرحمن عبدالعزيز محمد الشامي | 39686677 | abdulrahman919191@gmail.com | قسم الصيدليه: الممرضه حوريه مثال يحتذى به, قمه الاخلاق والتواضع والاخلاص والتفاني في العمل, للامانه هي عمله نادره , وموظفه لايوزجد مثل اخلاقها والشكر موصول ايضا لاداره المركز وموظفين الاستقبال وشكر خاص للدكتور صالح والدكتور عمر فهم احرص من تعاملت معهم على علاج العله. |
تم التواصل مع المراجع وشكره على حسن تعامله مع الموظفين والاطباء ,وثناءه بكلمات المدح على الخدمات المقدمه من قبل موظفين المركز. |
HKC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-03-10529 | 3/11/2019 12:00:00 AM | 3/26/2019 1:41:48 PM | 3/26/2019 12:00:00 AM | |||||||
140 | ايمان راشد بوقمبر | 33341314 - 36302090 | eman.1314@hotmail.com | الدكتور غرفه رقم 9 في الساعه الخامسه لم يعر اي اهتمام للمريض وارسالنا للمعالجه دون توضيح ماسبب وراء الترجيع المتكرر , الام البطن او الهبوط بالسكر واكتفو فقط بالبتسامه ولكن ماهو العلاج ولماذا لم يقول لنا الدكتور اي شي. الدكتور في غرفه 9 يوم 25 /3/2019 الساعه خامسه لم يوضح سبب المرض علما بان المريض سكر كان لديه هبوط حاد في السكر مع الترجيع المتكرر. |
تم التواصل مع المريض في تاريخ 26 / 3 واخذ جميع البيانات للتاكد من الحاله مع الطبيب وتحويل الشكوى للطبيب المسؤل علما بان تم تنبيه الطبيب. |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-03-55948 | 3/25/2019 12:00:00 AM | 2/20/2020 1:23:41 PM | 3/26/2019 12:00:00 AM | ||||||
141 | عبدالرحمن مبارك بوبشيت | 66922707 | قله ادب الدكتور |
تم الاتصال اكثر من مره الى تاريخ 26 / 3 ولم يتم الرد |
HKC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-03-71595 | 3/17/2019 12:00:00 AM | 3/27/2019 8:30:47 AM | 3/21/2019 12:00:00 AM | |||||||
142 | مي الجودر | لا يوجد | لا يوجد | JOWDERIAH@GMAIL.COM | طريقة أخذ مواعيد الأسنان جداً غير عادلة ننتظر عشرين دقيقة للموعد وعند المناداة الموظفين لا يتسنى لنا تقديم البطاقة نحن بلد متحضر هناك أكثر من طريقة لتنظيم العملية بصورة أكثر عدالة أو التسجيل الالكتروني |
تم رفع الشكوى لمسئولة الأسنان |
MHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10906 | 19-03-62943 | 1/30/2019 12:00:00 AM | 3/27/2019 8:47:17 AM | 1/31/2019 12:00:00 AM | |||||
143 | لا يوجد | لا يوجد | لا يوجد | بكل صراحة منذ فترة طويلة لم نلتقي بكتاب ذوو بشاشة وتعاون مع المرضى فأنا أصبحت أكره الحضور للمركز والسبب استقبال الكتاب وأود أن أشكر الكاتبة صفية بحر كونها جعلتني أعيد النظر عن الكتاب فلها جزيل الشكر فهي متعاونة وبشوشة ولطيفة التعامل اتمنى أن يحذو الجميع حذوها |
شكر للموظفة |
MHC | Administrative | Appreciation | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-03-89899 | 1/30/2019 12:00:00 AM | 3/26/2019 2:38:46 PM | 1/31/2019 12:00:00 AM | |||||||
144 | فجر عيسى | لا يوجد | 36300230 | نشكر قسم المراجعين على حسن المعاملة والتعاون مع المرضى وأخص بالشكر صفية بحر |
شكر للموظفة |
MHC | Administrative | Appreciation | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-03-08318 | 1/30/2019 12:00:00 AM | 3/26/2019 2:41:20 PM | 1/31/2019 12:00:00 AM | |||||||
145 | لا يوجد | لا يوجد | لا يوجد | من الجميل جداً أن معظهم الطاقم بحرينيين نتمنى أن يكونوا أكثر من ذلك كأطباء وممرضين |
تم الرفع للأطباء والتمريض |
MHC | Administrative | Appreciation | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-03-74331 | 1/30/2019 12:00:00 AM | 3/26/2019 2:45:56 PM | 1/31/2019 12:00:00 AM | |||||||
146 | فاطمة خالد جابر | 830109250 | 33246323 | أنا والدة الطفل وليد ناصر جمال الرقم الشخصي 181017539 لقد أتيت للمركز الصحي وقمت بتطعيم ابني تطعيم لعمر الشهرين بعد الانتهاء أعطوني موعد 18/2/2019 لإتمام ابني 4 شهور لأقوم بتطعيمه ولكن ما حدث خطأ من السجلات اعطوني موعد 7/2/2019 وفي هذا التاريخ لا يكمل ابني 4 شهور اتيت للمركز على الموعد ولله الحمد انتبهت الممرضة والطبيبة المناوبة في قسم الرعاية بأن ابني مطعم لشهرين وأن لم تنتبه الله أعلم ماذا كان سيحدث لإبني ارجو محاسبة الشخص المسئول عن هذا الخطأ بأسرع وقت وإعلامي بالتفاصيل وشكرا |
تم التواصل مع مقدمة الشكوى حيث تم تنبيه الموظفة لعدم تكرار الخطأ وتنبيهها بالحرص على أخذ المواعيد الصحيحة للمرضى وزيادة للتأكيد تم ابلاغ المريضة ببضرورة التأكد من الموعد قبل مغادرة المركز |
MHC | Administrative | Complaint | Appointments | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-03-52176 | 2/14/2019 12:00:00 AM | 2/20/2020 1:17:00 PM | 2/20/2019 12:00:00 AM | ||||||
147 | خليل ابراهيم | لا يوجد | 39600448 | لقد لفت نظري وجود ملصق في قسم السجلات الصحية يبين اعطاء الأولوية لبعض الحالات وهذا ممتاز ولكن بالنسبه لشعار الحالات الطارئة هذا يتنافى مع ديننا الحنيف وعاداتنا كوننا في مملكة مسلمة الاوهو الصليب حبذا لو يستبدل بشعار الهلال الأحمر بدل الصليب الدولي |
تم التواصل مع المريض وإبلاغه بأنه شعار دولي وموحد بين جميع المراكز في المملكة لكنه طلب لو في الامكان تغيير للهلال الأحمر لذا ابلغت المريض بأنه سيتم رفع المقترح إلى الإدارة إن كان بالمكانية تبديله |
MHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-03-00181 | 2/14/2019 12:00:00 AM | 3/26/2019 2:59:03 PM | 2/20/2019 12:00:00 AM | |||||||
148 | محمد ابو خليل | لا يوجد | 36089004 | معاملة موظفي الكونتر أسوء ما يمكن ان يوصف حرام عليكم نحن مرضى خلوهم يعاملونه بإنسانية الشكر من القلب للاستاذة صفية بحر هي من ساعدتني وحلت المشكلة وتسهيل موعدي شكر د. محمد شحاته |
تم الاتصال بالمريض 17/2/2019 لم يرد تم الاتصال بالمريض 20/2/2019 لم يرد |
MHC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10850 | 10906 | 19-03-81764 | 2/14/2019 12:00:00 AM | 3/27/2019 9:20:55 AM | 2/17/2019 12:00:00 AM | |||||||
149 | عبدالله | لا يوجد | 39866993 | ليس هناك أطباء بحرينيين الأطباء كلهم أجانب |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه بعدم وجود أطباء بحرينين في مركز المحرق الصحي حيث أفاد المريض انه تابع لمركز الدير الصحي ولكن يضطر في بعض الأحيان لمراجعة مركز المحرق الصحي و لاحظ عدم وجود أطباء بحرينيين لانه يرتاح في التعامل معهم و لكن لم يحدث اي موقف سلبي مع الاطباء الاخرين انما يتمنى زيادة عدد الأطباء البحرينيين في مركز المحرق الصحي . تم توضيح طبيعة العمل في مركز المحرق الصحي كمركز يفتح 24 ساعة طوال ايام الاسبوع و بالتالي صعوبة تغطية جميع الأوقات بأطباء العائلة مع العلم ان المركز يعمل فيه تسع اطباء عائلة بحرينيين و سيتم زياد الطاقم الطبي في الفترة القادمة |
MHC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10906 | 19-03-28703 | 2/14/2019 12:00:00 AM | 3/27/2019 9:09:57 AM | 2/17/2019 12:00:00 AM | |||||||
150 | لا يوجد | لا يوجد | لا يوجد | جزاكم الله خير رجاء زيادة كشوف الأسنان |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10906 | 19-03-96757 | 2/14/2019 12:00:00 AM | 3/27/2019 8:59:21 AM | 2/14/2019 12:00:00 AM | ||||||
151 | لا يوجد | لا يوجد | لا يوجد | المركز سيء بكل خدماته |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Facilities and Services | Care Unit | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10906 | 19-03-60730 | 2/14/2019 12:00:00 AM | 3/27/2019 8:56:01 AM | 3/14/2019 12:00:00 AM | ||||||
152 | عبدالله | لا يوجد | لا يوجد | يرجى تسريع الخدمات لنحظى بمستقبل افضل |
لا يوجد رقم للتواصل |
MHC | Administrative | Suggestion | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-03-69715 | 2/14/2019 12:00:00 AM | 3/26/2019 3:09:11 PM | 2/14/2019 12:00:00 AM | |||||||
153 | لا يوجد | لا يوجد | لا يوجد | صروري اخذ البطاقة عند اخذ مواعيد الاسنان عشان ما يصير طق وقت النداء ولا ازدحام كل شخص يجي تاخذ بطاقته وشكرا الموظفة وقت مواعيد الأسنان ياخون البطاقة بشكل عشوائي رقم نعرفتهم بمن اتى اولا ويقع الظلم من يحضر قبل الكل يدخل اخر الوقت |
لا يوجد رقم للتواصل تم رفع المشكلة لقسم الاسنان |
MHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10906 | 19-03-79868 | 2/14/2019 12:00:00 AM | 3/27/2019 8:57:00 AM | 2/14/2019 12:00:00 AM | ||||||
154 | موزة الغريب | لا يوجد | 33330406 | صفية بحر افضل انسانه في المركز تستاهل شكر وترقية |
شكر للموظقة |
MHC | Administrative | Appreciation | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-03-61708 | 2/14/2019 12:00:00 AM | 3/26/2019 3:13:16 PM | 2/14/2019 12:00:00 AM | |||||||
155 | أحمد | لا يوجد | 39278902 | الحمامات ينقصها اوراق كلينكس وصابون والنشافة الكهربائية يراد لها تصليح انتم في وزارة الصحة هذا لا يجوز |
تم التواصل مع المريض وشكره على اهتمامه تم التواصل مع الصيانه لتصليح النشافة الكهربائية والتي تبين انها تعمل لكن هناك من قفل المفتاح تم التواصل مع مسئول المنظفين لضرورة التأكد من وجود كلينكس وصابون |
MHC | Administrative | Complaint | Facilities and Services | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10906 | 19-03-28352 | 2/14/2019 12:00:00 AM | 3/27/2019 8:55:25 AM | 2/17/2019 12:00:00 AM | ||||||
156 | لا يوجد | لا يوجد | لا يوجد | ارجاع المقاعد |
لا يوجد رقم للتواصل |
MHC | Administrative | Suggestion | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-03-61071 | 2/21/2019 12:00:00 AM | 3/26/2019 3:17:31 PM | 2/21/2019 12:00:00 AM | |||||||
157 | لا يوجد | لا يوجد | لا يوجد | please istall TV at front side of chairs thanks for good system at hte days congrates |
سيتم التواصل مع قسم الصيانة إن كان بالمكانية تغيير مكان التلفزيون |
MHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-03-23643 | 2/21/2019 12:00:00 AM | 3/26/2019 3:19:37 PM | 2/21/2019 12:00:00 AM | |||||||
158 | فيصل سعود | لا يوجد | 36499505 | إلى من يهمه الأمر نريد تغيير مواعيد الأسنان |
تم الاتصا ل21/2/2019 لم يرد تم الاتصا 21/2/2019 لم يعد بالخدمة تم الاتصا 4/3/2019 لم يعد بالخدمة |
MHC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10906 | 19-03-88796 | 2/21/2019 12:00:00 AM | 3/27/2019 8:50:07 AM | 2/21/2019 12:00:00 AM | ||||||
159 | فاطمة سعد | لا يوجد | 36552770 | وضع عاملين محترمين لديهم القدرة على التعامل مع المرضى عدم احترام موظفة الاستقبال للمرضى تقوم بالصراخ عليهم |
تم التواصل مع المريضة ومعرفة الموظفة التي تعاملت معها تم الاجتماع بالموظفة حيث أنها موظفة توظيف جديد وإلى الآن ليس لديها الخبرة في التعامل مع المرضى وتنبيهها بضرورة احترام المريض وعدم الصراخ في أي حاله من الأحوال |
MHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10906 | 19-03-40496 | 2/21/2019 12:00:00 AM | 3/27/2019 8:48:47 AM | 2/27/2019 12:00:00 AM | ||||||
160 | حسين راشد | لا يوجد | 35316258 | زيادة الاطباء البحرينيين متابعة أداء الاطباء من اصول مصرية حيث انهم قليلي الاهتمام بالمرضى عدم الاصرار على ان تكون البطاقة سارية المفعول ارجاع كراسي قرب عيادة الاطباء |
تم التواصل مع المريض بخصوص الشكوى و الاقتراح بزيادة الطبيبات البحرينيات (أطباء العائلة ) حيث انهم يقومون بالاهتمام بالمريض و مراجعة ملف المريض و طلب التحاليل المهمة له بعكس بقية الأطباء و كذلك بين ان تغيير مكان انتظار المرضى كان له فائدة في المحافظة على خصوصية المريض و لكن المشكلة تكمن في بعد المسافة للذهاب الى غرف الأطباء. تم التأكيد على المريض ان جميع الأطباء ملتزمون بتقديم افضل خدمة ممكنة للمريض من علاج وفحوصات وقائية و انه سيتم التنبيه على جميع الأطباء بشأن ذلك.اما بالنسبة لمكان أنتظار المرضى سيتم النظر في الموضوع عند طلب التوسعة للمركز لتطوير و تحسين الخدمات المقدمة لجميه المراجعين . |
MHC | Administrative | Complaint | Facilities and Services | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10906 | 19-03-47632 | 1/20/2019 12:00:00 AM | 3/27/2019 8:34:17 AM | 1/23/2019 12:00:00 AM | ||||||
162 | يوسف | لا يوجد | 39555450 | شكوتي على الدكتور أحمد جوهر ماعنده معاملة مع الناس مو أول مرة |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه على الطبيب أحمد جوهر حيث افاد المريض انه قام بمراجعة المركز الصحي بتاريخ 13/1 الساعة 21:15 وهو يعاني من تعب وصداع حيث ذهب الى قسم التمريض وتم قياس السكر لديه و كان معدله (15 )و عند مراجعته للطبيب أفاد المريض انه لم يكن راضي عن اسلوب الطبيب في الكلام معه حيث كان اسلوبه جاف و ايضا عن العلاج حيث لم يقم الطبيب بأعطاءه علاج في قسم التمريض لاخفاض معدل السكر و كذالك عندما قام بالشكوى للطبيب عن جود الم في الركبة منذ اسبوع و لم يكن الطبيب راغبا بعكل اي فحوصات و بعد الحاح من المريض قام بطلب الأشعة له وبين له الطبيب ان الأشعة سليمة و لكن المريض افاد ان عند مراجعته لمركز عراد الصحي تم اخباره ان يوجد احتكاك بالركبة فبين المريض استيائه بشكل عام من الأستشارة الطبية مع الطبيب. تم الشرح للمريض عن اختلاف الخدمات المقدمة بعد الساعة التاسعة مساءا وانه يجب مراجعة المركز الصحي التابع له لعمل الاشعة و التحويلات الا في الحالات الطارئة . تم ابلاغ الطبيب بشكوى المريض و التنبيه على ضرورة شرح العلاج و الاتفاق مع المريض على نوع العلاج المقدم و التحسين من اسلوب التواصل مع المرضى بشكل عام |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-03-63317 | 1/20/2019 12:00:00 AM | 2/20/2020 1:17:26 PM | 1/22/2019 12:00:00 AM | ||||||
163 | لا يوجد | لا يوجد | لا يوجد | لا يوجد ادوية للانف والاذن وكثرة التأخير ارجو الانتباه من الصيدلية |
لا يوجد رقم اللتواصل تم رفع المشكلة للصيدلية |
MHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10906 | 19-03-80803 | 3/19/2019 12:00:00 AM | 3/27/2019 8:25:28 AM | 3/19/2019 12:00:00 AM | ||||||
164 | haya alkaabi | 33989859 | الدكتورة فاطمة لم تقبل بدخول ابنتي للفحص للعلم ان تم تأجيل موعدي الى 9 و ربع ومع الزحمة انتظرت الى الساعة 10 و الربع.. عند دخولي عليها الساعة 10:20 كانت تتحدث بالهاتف و بعد انتظار 5 دقائق رفضت دخولي و قالت انتظري الى ان اكمل استراحتي مع العلم ان تبدأ الاستراحة الساعة 10 و النصف تمام |
تم ارسال الشكوى الى الدكتورة المسئولة لهلا الصفار و بدورها قامت بالتواصل مع الطرفين و توضيح الامور. فيما يلي رد الدكتورة هلا الصفار:
بخصوص الشكوى الموجهة ضد الدكتورة فاطمة جناحي في عسكر بتاريخ 29/1/2019 تم التحدث مع كل من الطرفين الطبيبة و المريضة هيا الكعبي و اتضح وجود سوء تفاهم و لبس في مواعيد الأطفال في عيادة عسكر الذي كان السبب الرئيسي في حدوث الالتباس و تم التحدث مع المريضة التي كانت متفهمة جدا و تم التحدث مع الطبيبة و تم انهاء الموضوع
هذا مالزم مع جزيل الشكر و التقدير
د.هلا الصفار رئيس مجلس إدارة مركز الرفاع الشرقي |
JAC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10897 | 10230 | 19-03-68252 | 1/29/2019 12:00:00 AM | 2/20/2020 1:17:51 PM | 2/21/2019 12:00:00 AM | |||||||
165 | زايد احمد محمد | 36888147 | يكون دكتور + دكتورة لكثافة السكان و بخصوص النساء يحتاج دكتورة |
تم التواصل مع المريض و توضيح الامور مع اخباره بأننا نسعى جاهدين لتقديم خدمة افضل من جميع النواحي . الاجراء المتخذ: تم ابلاغ الدكتورة هالة الجاسم بالحاجة الى طبيب اضافي و يفضل ان تكون طبيبة و تمت مناقشة الحلول و الاقتراحات المتاحة و رفعها للسيدة خديجة عبدالله رئيسة الخدمات الادارية . |
JAC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10897 | 10897 | 19-03-73021 | 2/21/2019 12:00:00 AM | 3/27/2019 7:22:32 AM | 2/21/2019 12:00:00 AM | ||||||||
166 | mary jane | 33900863 | everything is excellent .special madam sawsan and all reception staff ,midwife,child and mothersection are so polite . |
ISC | Administrative | Appreciation | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-03-67633 | 3/5/2019 12:00:00 AM | 3/27/2019 7:51:28 AM | 3/14/2019 12:00:00 AM | |||||||||
167 | no name | doctor in room 6 is very stuborn |
ISC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-03-13593 | 3/5/2019 12:00:00 AM | 10/9/2019 10:39:23 AM | ||||||||||
168 | محمد كمال | 771245840 | 36610136 | mohamedsholkamy20.20@gmail.com | أنا من المقيمين داخل مملكة البحرين وعندي طفل مواليد البحرين من أربعة شهور بالضبط وعنده تطعيم اليوم ورفض المسئول بالمركز الصحي (حالة بوماهر) تطعيمه وقال إن السبب هو دخول الطفل للدكتور وماعنده إقامة مع العلم أني أبلغته أن معي ما يثبت تقديم الأوراق للحصول على جواز للطفل وإجراءات الإقامة تأخذ وقتا ولكنه رفض تطعيمه أيضا ولابد من دفع سبعة دنانير مع العلم أن الطفل تم تطعيمه في نفس المركز سابقا بدون دفع أيه مبالغ شاكرا ومقدرا إهتمامكم |
بخصوص شكوى العميل محمد كمال تم التواصل معه، وتبين أن زوجته هي التي قامت بالحضور برفقة إبنها الرضيع البالغ من العمر 4 أشهر وذلك يوم الأربعاء الموافق 30/1/2019 في الفترة الصباحية وتوجهت مباشرة كما هو المعتاد الى قسم السجلات للتأكد من المتعلقات المالية، وعند مراجعة القسم، أخبرتها الموظفة بأنه الطفل غير معفي وعليها دفع 7 دنانير أو إحضار ما يثبت إعفائه، وقد إستنكرت المريضة الطلب وذكرت بانه في كل مرة احضر إليها الى المركز لا يتم اتباع هذا الاجراء، وتم إخبارها بأنه أول زيارة يتم التعاون مع المريض حتى يتم تعديل بياناته، وتعاونا منهم طلبوا احضار بطاقة الأب للتأكد من أنه يعمل في وزارة التربية و التعليم، ولكن الأم لم تحضر معها إلا شهادة الميلاد للطفل و بطاقة التطعيم ، وقامت بالاتصال بزوجها من هاتفها الخاص وطلبت من الموظفة التحدث معه لتوضيح الموضوع، فرفضت الموظفة لتحدث معه وطلبت الحضور الشخصي للأب. وبخصوص لما ذكره العميل بانه تواصل مع إداري المركز وتم رفضه، إداري المركز لم يكن متواجد في المركز عند حضور زوجته ولم يتلقى أي اتصال من أي مريض بخصوصو هذه المشكلة وقد تم ابلاغ العميل بهذا الامر، وإن زوجته لم تحضر الا شهادة الميلاد وبطاقة التطعيم وهذا يعتبر إثبات لهوية الطفل وليس إثبات للأمور التعلقة بإعفاء الطفل. تم الترتيب مع العميل بان يحضر شهادة ميلاد الطفل و البطاقة الذكية للأب للتأكد من إعفاء الطفل لي حين يتم تعديل بياناته . زهذا مالزم تفضلوا بفائق الاحترام و التقدير |
HBM | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10906 | 19-03-20040 | 1/30/2019 12:00:00 AM | 1/7/2020 3:44:26 PM | 2/3/2019 12:00:00 AM | |||||
169 | Umar Meherdad | 970306784 | 37252562 | Kindly look at the picture,Since the word count was less this the third page. one of the nurses after speaking to me in English said to the other one in arabic ( ترى أقدر اتحجى ) (leave it he is just a headache) .I then told her she then called the doctor and double checked with her. When they kept saying that I should countinue to take panadols. I asked them for an evidence stating that I had a high temperature (According to the staff) but I still am asked to take Panadol.They refused to give me the evidenc, neither did they gave their names. I am advastated and Shattered by this behavior of the staff and the doctor in the health center. Iam writing this with a lot of hope. I do wish that the necessary actions will be taken and I will be waiting for any contact .best Regards |
تم الاتصال بالمريض و قد ذكر المريض بانه اسلوب الممرضة لم يكن لائق، وقد تم توضيح الاجراءات للمريض بانه لدى الممرضات معايير معينة لحالات الطوارى ولا يمكن قبول جميع المرضى. وبالنسبة لاسلوب التعامل تم تنبيه الممرضة باستخدام الاسلوب الافضل مع المرضى |
HBM | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10906 | 19-03-38129 | 1/3/2019 12:00:00 AM | 1/7/2020 3:45:42 PM | 1/6/2019 12:00:00 AM | ||||||
170 | محمد عبدالله | 34543230 | أشكر سكورتي جمال على مساعدته لوالدي كبير في السن (شكر خاص) |
تم التواصل مع العميل وشكره على تقديره لجهود الحارس |
HBM | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 19-03-74422 | 2/13/2019 12:00:00 AM | 3/27/2019 11:20:17 AM | 2/24/2019 12:00:00 AM | ||||||||
171 | هدى | 39226946 | الصيدليات كثيرات التحدث في أمورهن الشخصية بطريقة مستمرة دون إنقطاع إلى درجة الازعاج وهم محتاجات للتركيز |
تم الاتصال بالمريضة وتم الوصول لحل حين أن المريضة تفهمت الموضوع بالاضافة الى تنبيهه الموظفات بعدم التحدث في اموركم الشخصية امام المرضى |
HBM | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10906 | 19-03-82570 | 2/25/2019 12:00:00 AM | 1/7/2020 3:46:50 PM | 3/4/2019 12:00:00 AM | |||||||
172 | علي عبدالرحمن الجابر | 39465996 | قسم تقديم المستلزمات الطبية كالحفاظات و غيرها يحتاج الى متابعة من قبل إداري المركز مع الجهة المسئولة في الوزارة ، بطئ في توفير المستلزمات الطبية و تأخر في تقديم الخدمات وبالنسبة للحفاظات اذا تأخرت فأن الجماعة لا يصرفون لنا للاشهر السابقة |
تم التواصل مع المريض واخباره بانه التعطيل والتأخير في تسليم المستلزمات كالحفاظات من قسم المخازن وقد تم طلب من قبل رئيس القسم لكن المخازن لم توفر بسبب عدم توفر المادة لديها وهذا ليس فقط في مركز حالة بوماهر ولكن في معظم المراكز ولكن المريض ذكر بانه استلم من مركز عراد الصحي ، فقد أكدت رئيسة القسم بانه مركز عراد لا يحتوي على الحفاظات وتم الاتصال بالمركز للتأكد وطلب المريض تعويضه عن الاشهر التي لم يستلم فيها ، فذكرت رئيسة القسم لا يمكن تعويضة لانه يوجد اعداد كبيرة في انتظار الحفاظات. وقد ذكرت رئيسة القسم بانه في حالة وصول الحفاظات سيتم الاتصال و تسليمه |
HBM | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10906 | 19-03-54758 | 3/4/2019 12:00:00 AM | 1/7/2020 3:47:47 PM | 3/5/2019 12:00:00 AM | |||||||
173 | عبدالقادر الكوهجي | 840906153 | 39915595 | أنا اب لابنه من الم في اسنانها وتوجهت الى المركز الصحي الساعة 4 ونصف وانتظرت خارج المركز الصحي الى ان تم فتح الباب الساعة 4 وخمسين دقيقة وعند دخولي تفاجات انا مواعيد الاسنان قد انتهت وانا الباب الفرعي تم فتحه قبل الباب الرئيسي وتم حجز المواعيد قبل فتح الباب الرئيسي علما بان المركز يفتح المواعيد من الساعة الخامسة لذا اتمنى منكم النظر في مواعيد الأسنان و خصوصا للأطفال. |
بخصوص الشكوى المقدمة من العميل عبدالقادر الكوهجي عن تسجيل الاسنان في الفترة المسائية تم الاتصال بالمريض الساعة 9:00 صباحا يوم الثلاثاء الموافق 12 مارس 2019 ، وقد شرح المريض المشكلة بانه انتظر عند الباب القريب من قسم السجلات من الساعة 4:30 مساءا وعند دخوله الى المركز في الساعة 4:50 تفاجئ بأن المرضى قد دخول من باب آخر وانتهت مواعيد الاسنان، وذلك يوم الخميس الموافق 7 مارس 2019 . تم التنبيهه على حراس الامن في حالة فتح ابواب المركز يتم فتح جميع الابواب في نفس الوقت، حتى لا تتكرر مثل هذه المشكلة وإذا حصل أي صعوبة في فتح الابواب جميعها في نفس الوقت يجب توجيهه المرضى للتجمع عند باب واحد فقط. |
HBM | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10906 | 19-03-11722 | 3/11/2019 12:00:00 AM | 1/7/2020 3:50:53 PM | 3/12/2019 12:00:00 AM | ||||||
174 | مهدي | 34216646 | نفظل ان يكون هناك موظف لتنظيم ومراقبة مواقف السيارات تفادياً للإزدحام أو الحوادث لا سمح الله |
تم الإتصال في 10 يناير ولم يرد ، وما يعمل به حاليا هو ان حراس الامن يتناوب بين داخل وخارج المركز ويكون متواجد بحسب الحاجة ووقت الإزدحام في مواقف السيارات بالأخص في الصباح الباكر الذي يعد من اوقات الذروة.
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KHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10231 | 19-03-61625 | 1/3/2019 12:00:00 AM | 11/14/2019 2:49:52 PM | 1/10/2019 12:00:00 AM | ||||||||
175 | محمد عبدالله | 36055581 | اقتراح وضع ملصق على جهاز الصيدلية والمختبر كعلامة مثلا للمختبر علامة أبر وللصيدلية صورة أدوية لكبار السن وشكراً |
تم الإتصال به وشكره على المقترح وسيدرس امكانية تنفيذه وكيفية تنفيذه في القريب العاجل مع مراعات توحيد العلامات لكل الاجهزة والخدمات الأمر الذي لا يسبب تشويش للمرضى وقد تم عرض المقترح على مجلس الإدارة والإتفاق على تصميم الشكل المناسب وتغيير الملصقات على جميع الاجهزة تم تطبق المقترح على الجهاز الخاص بقسم الصيدلية والمختبر خلال شهر يونيو 2019م
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KHC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10231 | 19-03-29302 | 1/7/2019 12:00:00 AM | 11/14/2019 2:48:07 PM | 1/10/2019 12:00:00 AM | ||||||||
176 | محمد عبدالقادر | 33849498 | اريد ان اتعالج للأسنان |
تم الإتصال به وافاد عن عدم حصوله لموعد اسنان اكثر من مره وتم ابلاغه عن فتح العيادة الثالثه وانه لا يوجد مشكله بالإضافة لأخذ الرقم الشخصي لتحديد موعد مسبق(021208091) ولكن تم الإتصال به أكثر من مره والهاتف مغلق |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-03-22289 | 1/7/2019 12:00:00 AM | 3/27/2019 1:53:16 PM | 1/10/2019 12:00:00 AM | |||||||
177 | لا يوجد | 39977191 | وضعية الكراسي غلط امام النساء الرجاء تغيرها |
تم الاتصال بالمشتكي وابلاغه بتعديل وضعية الكراسي بقاعة الأنتظار وذلك بسبب انتهاء أعمال الصيانة بالمركز عالماً بأن الوضع كان مؤقت بسبب الصيانة في المركز وقد شكر الإستجابة وكان متفهما جداً |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10231 | 19-03-08764 | 2/27/2019 12:00:00 AM | 11/14/2019 2:39:53 PM | 4/11/2019 12:00:00 AM | |||||||
178 | Salman Almahal | 940308959 | 35635611 | salmanhassanalmahal@gmail.com | يوجد عدد من الكراسي المكسورةة يشكلون مضايقة لزائرين المركز |
تم الاتصال بمقدم الشكوى وشكره للملاحظة كما تم تحويل الموضوع لقسم الصيانة لاستبعاد الكراسي والعمل على إصلاحهم |
NHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10858 | 10906 | 19-03-95422 | 3/18/2019 12:00:00 AM | 1/7/2020 3:51:39 PM | 3/19/2019 12:00:00 AM | |||||
179 | حاجي علي عيسى إسماعيل محمد | NA | 39972198 | Na@email.com | أن يوفر المركز مشروع اختر طبيبك أسوة بالمراكز الأخرى. |
تم التواصل مع العميل و إخباره بأن المشروع يطبق بشكل تدريجي على المراكز الصحية و أنه تحت الدراسة بالنسبة لمركز الشيخ سلمان الصحي، و في حال تطبيقه سيتم الإعلان عن ذلك مسبقاً للمرضى التابعين للمركز و تم شكر العميل على اقتراحه. |
SSC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 10851 | 19-03-82395 | 2/24/2019 12:00:00 AM | 3/27/2019 1:45:50 PM | 3/27/2019 12:00:00 AM | ||||||
180 | Hussain Alhaiky | 680803297 | 39651192 | hussainalhaiky9@yahoo.com | تجمع مياه في سطح مبنى مستشفى الشيخ سلمان الصحي و خشية اتصال المياه بكهرباء المكيفات المجزأة كما هو واضح بالصورة المرفقة ، يرجى التكرم توجيه المختصين لعمل اللازم حفاظاً على سلامة الجميع و ممتلكات الدولة. |
بخصوص الشكوى المقدمة من العميل حسين الحايكي عن تجمع الماء في سطح مركز الشيخ سلمان الصحي تم الاتصال بالمريض الساعة 11:30 صباحا يوم الاثنين الموافق 11 مارس 2019 ، لكن لم يجب على الهاتف ، بالاضافة إلى ذلك تم التأكد من سطح المركز ولا يوجد اي ماء متجمع كما هو موضح في الصورة المرفقة وعند التأكد من قسم الصيانة إتضح بانه في يوم الاحد الموافق 10 مارس 2019 كانوا يتأكدون من صلاحية (water proof) الموجود في سطح المركز وتم وضع كمية من المياه للتاكد إذا كان هناك أي خلل فيه.
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SSC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10906 | 19-03-33196 | 3/10/2019 12:00:00 AM | 1/7/2020 3:53:33 PM | 3/10/2019 12:00:00 AM | |||||
181 | حصة الياسي | n | na | Na@email.com | حدوث مشادة كلامية بين منسقة مو اعيد و سجلات صحية و المراجعة التي حضرت لعلاج خادمتها، حيث افادت المراجعة بأن الموظفة أساءت معاملتها. |
تم تهدئة الطرفين و الاستماع لإفادتهما، حيث أفادت الموظفة أنها اخبرت المراجعة باقتصار العلاج على الاستشارة فقط كون المريضة أجنبية (الخادمة) و أن الكلمة التي استاءت منها المراجعة كانت موجهة لزميلتها التي تجلس بجانبها. تم تنبيه الموظفة بالحرص على حسن المعاملة و تجنب الأحاديث الجانبية أثناء العمل لتجنب أي سوء فهم. |
SSC | Administrative | Complaint | Behavioral | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10851 | 10851 | 19-03-70359 | 2/7/2019 12:00:00 AM | 10/9/2019 10:51:54 AM | 2/7/2019 12:00:00 AM | |||||
182 | احمد محمود احمد | 33455306 | رجاء وضع لافته خطية من أمام موظفين أخذ المواعيد للمرضى، وذلك بعد الانتظار لأكثر من نصف ساعة، الموظف جميع المواعيد صباحاً محجوزة |
تم التحدث مع صاحب الاقتراح، وافهامه بأن وضع مثل هذه اللوحة ستكون لها نتائج سلبية على أمرضى آخرين |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-03-42436 | 1/2/2019 12:00:00 AM | 5/22/2019 9:40:17 AM | 1/8/2019 12:00:00 AM | ||||||||
183 | abdulhadi | You shuld make the appoinments fast |
لم نستطع التواصل مع صاحب الشكوى، رقم الاتصال المدون غير واضح وكذلك البريد الالكتروني |
NAC | Administrative | Complaint | Appointments | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-03-62639 | 2/14/2019 12:00:00 AM | 5/22/2019 9:38:40 AM | 2/17/2019 12:00:00 AM | ||||||||
184 | لا يوجد أسم | الدكاترة متدربين نحن لسنا فأران تجارب |
لا يوجد أسم و أرقام اتصال |
NAC | Administrative | Enquiry | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10230 | 19-03-13640 | 2/3/2019 12:00:00 AM | 2/20/2020 1:19:01 PM | 2/3/2019 12:00:00 AM | |||||||||
185 | no name | الغاء المواعيد الفاشلة |
لا توجد أرقام اتصال |
NAC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 19-03-76715 | 1/7/2019 12:00:00 AM | 1/15/2020 1:11:14 PM | 5/22/2019 12:00:00 AM | ||||||||
186 | احمد يعقوب يوسف النهام | 36136188 | al.naham123@hotmail | يرجى تحديد الدكتور من قبلي تم تصنيف دكتور من قبلكم وليس من قبلي بتاريخ 24/2/2019 أفادوني بأنه تم وضع دكتور العائلة لي من قبلكم وأنا لم احدده مسبقاً يرجى أن يتم التحديد من قبلي |
تم الاتصال بصاحب الشكوى، وقد شرح طريقة التسجيل والتوزيع، وقد طلب منه ملء الاستمارة المخصصة لمثل هذه الحالات |
NAC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-03-08215 | 2/25/2019 12:00:00 AM | 5/22/2019 9:38:01 AM | 3/11/2019 12:00:00 AM | ||||||
187 | جعفر جاسم العرادي | 39202020 | تقييم فقط (ممتاز) |
تم الاتصال بالشخص وكان يؤكد شكره ومديحه في الخدمات المقدمة وخاصة برنامج اختر طبيبك |
NAC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10187 | 10187 | 19-03-96659 | 3/5/2019 12:00:00 AM | 5/22/2019 9:37:15 AM | 3/11/2019 12:00:00 AM | ||||||||
188 | عادل | 36744244 | المفروض عند قياس الضغط يوجد في نفس الوقت جهاز نبظات القلب وضع جهاز نبظات القلب عند ممرضة حجرة 7 |
قامت مسئولة التمريض بالاتصال بصاحب الشكوى أكثر من مرة في أيام مختلفة، الا أن الهاتف مغلق |
NAC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-03-03226 | 3/15/2019 12:00:00 AM | 5/22/2019 9:36:33 AM | 3/28/2019 12:00:00 AM | |||||||
190 | جعفر جاسم محمد | 721101780 | 33434436 | دخلت المراجعة فاطمة علي ابراهيم على الطبيبة زينب حميد المياح غرفة رقم 11 لأستكمال فحص ما قبل المدرسة مع طفلها وكان الطفل يتحرك ويقفز كحركة باقي الاطفال في هذا السن فقالت له الطبيبة انت MONKEY واعتبرت المراجعة كلام الطبيبة اهانة وخطا كبير لها وطفلها. |
قام الدكتور ابراهيم عبيد رئيس مجلس ادارة المركز رئيس الاطباء في المركز بالاتصال والاعتذار من والد الطفل السيد جعفر جاسم محمد عما بدر من الطبيبة وقد قبل والد الطفل الاعتذار، و تم تنبيه الطبيبة من قبل الدكتور ابراهيم عبيد على ضرورة التعامل مع المريض بالاسلوب الراقي وعدم تكرار هذه الالفاظ الجارحة في المستقبل . |
SJC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10862 | 10862 | 19-03-23937 | 3/13/2019 12:00:00 AM | 5/22/2019 9:44:54 AM | 3/13/2019 12:00:00 AM | ||||||
191 | - | - | - | شكوى على الموظفات في الصيدلية غير متعاونات وعبوسات ومعاملتهم فضه إلا حورية هي الوحيده المتعاونة البشوشه كتبت اسمي كم مرة وكتبت رقم التلفون ومافي تواصل منكم ما أدري هل تصل الشكوى للمسؤولين |
تم تعميم الشكوتين على الموظفين وبناء عليه تم تنبيهم بالالتزام بالمعاملة الحسنة للمرضى ومعاملتهم باللطف وود، لايوجد رقم للتواصل مع المريض |
HKC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-03-50165 | 2/18/2019 12:00:00 AM | 1/7/2020 3:55:29 PM | 2/21/2019 12:00:00 AM | ||||||
192 | حامد عبدالمنعم | 36248536 | مصلى كبير |
تم الاتصال بالمراجعه وشرح له بان موضوع غرفه الصلاه تحت الدراسه |
HKC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10896 | 19-03-65982 | 2/4/2019 12:00:00 AM | 3/30/2019 1:25:21 PM | 3/30/2019 12:00:00 AM | ||||||||
193 | يونس حاجي | 39421209 | مواعيد متاخره عند الحضور الساعه 9:00 والموعد عند 12:00 يعقل؟ |
تم الاتصال وشرح نظام المواعيد للمريض والتوضيح له بالتوجه للتمريض لتقييم حالته الصحيه في حال تاخر المواعيد |
HKC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10896 | 19-03-10831 | 2/26/2019 12:00:00 AM | 10/28/2019 10:45:32 AM | 3/30/2019 12:00:00 AM | |||||||
194 | لا يوجد | لا يوجد | لا يوجد | طلب زيادة موظفين في الصيدلية / موظفين الصيدلية بطئين جدا جدا |
تم التواصل مع الموظفين المعنين وحثهم على العمل بشكل اسرع وتذكيرهم بالاتصال باي صحة للتبليغ عن اي بطئ او خلل |
SJC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-03-29248 | 2/3/2019 12:00:00 AM | 5/22/2019 10:03:01 AM | 2/5/2019 12:00:00 AM | ||||||
195 | خديجة محمد باقر | لا يوجد | 39825088 | نقص نوعين من الادوية ( Glyceryl trinitine G.T.N tab) , (Omeprazol 20mg tab) |
تم الاتصال بالرقم الموجود بالشكوى وسؤاله عن الرقم الشخصي للمريض .. وتم التأكد من وجود الادوية المذكورة في وصفة المريض .. وفعلا الادوية غير متوفرة في الصيدلية لعدم توفرها من المخازن المركزية للدواء .. تم الاعتذار من المريض لعدم توفر الدواء واخباره بأن شكواه سترفع للجهات المختصة على أمل توفر الدواء في القريب العاجل . |
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-03-17308 | 2/14/2019 12:00:00 AM | 2/20/2020 1:19:32 PM | 2/17/2019 12:00:00 AM | ||||||
196 | رقية محمد مكي | لا يوجد | 33637672 | عند مراجعتي المركز الصحي لاحظت عدم العناية بنظافة دورة المياه وتجمع المناديل الورقية في سلة القمامة في الحمام |
تم الاتصال بالمراجعة وشكرها على الملاحظات المرفوعه لنا والتأكيد لها بأن دورات المياة تنظف بشكل مستمر ويتم متابعته من قبل الاداري ومسئول الشركة بين فترة واخرى اثناء الدوام وكذلك تم توجيه المنظفين الاهتمام اكثر بنظافة الحمامات |
SJC | Administrative | Complaint | Facilities and Services | Administration | Medium | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-03-03688 | 2/24/2019 12:00:00 AM | 5/22/2019 10:04:28 AM | 2/24/2019 12:00:00 AM | ||||||
197 | لا يوجد | لا يوجد | 39347862 | تذمر مراجع من ذوي الاحتياجات الخاصة من تصرف ومعاملة حارس الامن له بسبب توقف سيارتة في مكان خاطئ تسبب عدم انسيابية حركة سير السيارات داخل المركز |
تم الاتصال بالمراجع وطلبت منه شرح ما حدث له ، حيث اوضح لنا سوء معاملة الحارس له من رفع نبرة الصوط والشتائم حسب كلامة .طلبت منه معرفة اسم الحارس الا انه امتنع ذكر اسم الحارس مبررا بأنه لا يريد االضرر للحارس |
SJC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-03-81599 | 2/24/2019 12:00:00 AM | 1/15/2020 11:18:47 AM | 5/26/2019 12:00:00 AM | ||||||
198 | فضة ناصر احمد | لا يوجد | 39432313 | تقدمت المريضة بشكوى ضد اخصائية العلاج الطبيعي ابرار التحو لانها كانت الاخصائية التي تابعت حالتها في الجلسات الثالثة و الرابعة و الخامسة دون ان تسالها عن التحسن و كان السؤال الوحيد الذي تطرحه عليها ان كانت تعرف طريقة استخدام الشمع و تتركها لوحدها دون مساعدتها و مع ذلك تدون في الملف ان المريضة قد تحسنت و هذا ما اثار دهشة المريضة و لانه لم يتم النقاش مع المريضة حول التحسن في حالتها و امكانية تغيير العلاج الى جهاز اخر في القسم اضطر المريضة الى الذهاب لعيادة خاصة للحصول على العلاج بديل وهو shock wave therapy و الذي هو متوفر اساسا في القسم |
تم لفت نظر الاخصائية ابرار التحو الى ضرورة متابعة حالات المريضة بدقة و مناقشتهم في بداية جلسة العلاج حيث ان هذا الجزء اساسي لمتابعة حالة المريض و تغيير العلاج فيما بعد لان المريضة دفعت للعيادة الخاصة تكاليف كروس كامل و كانت تتلقى العلاج في العيادة الخاصة |
SJC | Proffesional | Complaint | Clinical Management (Treatment) | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-03-52156 | 3/12/2019 12:00:00 AM | 5/22/2019 9:45:55 AM | 3/12/2019 12:00:00 AM | ||||||
199 | جميل منصور علي عياد | لا يوجد | 39825088 | call patient to inform him this medicine out of stock. No answer on 39825088 |
call patient to inform him this medicine out of stock. No answer on 39825088 |
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-03-60234 | 3/12/2019 12:00:00 AM | 5/22/2019 9:58:29 AM | 3/12/2019 12:00:00 AM | ||||||
200 | لا يوجد | لا يوجد | لا يوجد | هناك موظف من قسم الصيدلية يقوم بعمله على اكمل وجه و بشاشة |
تم اطلاع موظفي القسم بما ذكره المراجع وذلك تحفيزا لهم |
SJC | Administrative | Appreciation | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-03-90984 | 3/12/2019 12:00:00 AM | 2/20/2020 1:20:04 PM | 3/12/2019 12:00:00 AM | |||||||
201 | حسين علي | لايوجد | 36330697 | قسم الاسنان لا يقوم بعلاج المرضى في نفس اليوم بل يتم اعائه موعد بعد اسبوعين لم لا يتم معالجة المريض في نفس اليوم لعلاج العصب |
تم التواصل مع المشتكي و تبين ان المريضة كانت زوجته المشتكي التي كانت تعاني من الم في اسنانها قامت المريضة بمراجعة قسم الاسنان في الفترة المسائية و تم عمل حشوة لعلاج نخر في السن و ابلغة المريضة بظرورة المراجعة في حالة الالم حيث ان النخر كان عميق ام في حالة زوال الالم فعليها الانتظار اسبوعين ثم مراجعة العيادة مرة اخرى للمعاينة للاسف زوج المريضة لميفهم هذا الامر بطريقة صحيحة و عندما عاود زوجته الالم راجع قسم الاسنان في الفترة المسائية بعد يومين وهو متضايق و قد تم ازالة الالم بعملية علاج العصب و الى يوم المكالمة المريضة خالية من الالم و لكن المريضة و مرة اخرى لم تفهم التعليمات و لم تتبعها حيث انها اخبرة بضرورة الملراجعة في الفترة الصباحية و عمل تحويل لاكمال علاج العصب مع اخصائي العصب بمركز يوسف انجنير و هي لم تفعل |
SJC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-03-52545 | 3/12/2019 12:00:00 AM | 5/22/2019 9:52:01 AM | 3/12/2019 12:00:00 AM | ||||||
202 | حميده اليعقوب | لا يوجد | 39554993 | تطلب المراجعة تنظيف حمامات المركز بشكل دائم |
تم التوصل بمراجعة و الاستماع لملاحضاتها و تقديم الشكر لها على اهتمامها و حرصها على نظافة دورات المياه و المركز بشكل عام و عليه تم التاكيد لها بتكثيف الجهد لرفع مستوى نظافة دورات المياه و المركز الصحي |
SJC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-03-66365 | 3/12/2019 12:00:00 AM | 3/31/2019 12:05:40 PM | 3/12/2019 12:00:00 AM | |||||||
203 | لا يوجد | لا يوجد | لا يوجد | ارجو من الادارة متابعة موضوع جهاز الارقام عند الصيدلية و اتمنى لهم دوام التوفيق |
لا يوجد مشاكل في جهاز الترقيم و الامور طيبة |
SJC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-03-53052 | 3/1/2019 12:00:00 AM | 5/22/2019 10:05:02 AM | 3/19/2019 12:00:00 AM | ||||||
204 | سيد جعفر علوي الخباز | 830503196 | 3816688 | bumimi19@gmail.com | شكوى على الدكتور سامي سلامة طبيب غرفة رقم 18 - الحضور الساعة 09:00 مساءا - تاريخ 27/01/2019 اصيبت زوجتي بنوبة سكلر في نفس التاريخ اعلاه و ذهبت معها الى مركز الشيخ جابر الاحمد الصباح الصحي لاخد العلاج و حولني المختص الى غرفة طبيب رقم 18 و حولنا الطبيب الى قسم التمريض بدون اي سؤال او اهتمام او حتى عن موقع النوبة ز و ذهبت لقسم التمريض و قامت الممرضة بوضع المحلول (السيلان) و بعد انتهاء من السيلان سالت الممرظة شنو الاجراء التالي قالت تنتظر لمدة ساعتين لاخد ابرة الفولتنرين , بعدها ذهب الى الدكتور اسأله و قال لي انتظر نتائج الدم و بعدها ذهبت الى الممرظة اسالها و قالت لي الدكتور لم يامر بتاخد الدم من المريضة و ذهبت ايضا الى المختبر اسالهم و ايضا لا يوجد عينات دم بعدها امر الدكتور يباخد عينات الدم بعدما اخدت المحلول كامل ( السيلان) و يهذه الطريقة لن تكون النتائج دقيقة و تكلمت مع الممرظة و قامت الاتصال بالطبيب و انا اسمع ما دار بينهما و قالت ان المريظة تعبانه واجد و رد الطبيب انا لا اقدر اعمل شي ( خليه ياخد المريظة و يمشي ) كيف اذهب بها و هي بحالة صعبة و من المسؤول عنها ..... و شكرا
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رداً على الشكوى والمرفوعة من السيد جعفر جابر علوي، بخصوص زوجته، أنوه بداية إلى أن كل ما ورد بالشكوى يخالف الحقيقة، كما يفندها البيانات المسجلة والمحفوظة بالكمبيوتر والخاص بتفاصيل مراجعة المريضة، ويمكنكم الرجوع إلى الكمبيوتر لإثبات صحة ما أفنده:
كل هذا مدون بالتاريخ والوقت، ويمكن الرجوع إليه
مع تحياتي وتقديري دكتور سامي سلامة
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SJC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10862 | 10862 | 19-04-78103 | 1/28/2019 12:00:00 AM | 5/22/2019 9:43:48 AM | 1/28/2019 12:00:00 AM | |||||
205 | علي حسين | 37191626 | في يوم السبت الموافق 12/1/2019 في الساعة 9:30 مساء , وصلت الى المركز بدواعي الام في الانف الداخلي و احساس بانتفاخ . الطبيب سامي و رغم اخباري له بالمشكلة و لكن و بسبب حالة الملل الذي يقضيها اثناء ممارسة عمله ... بدأ الكلام ب لايوجد شيء و ربما يكون هناك التهاب ووصف لي ادوية .. عند وصولي للصيدلية سالت الصيدلانية عن المرهم و تبين لي انه للاستخدام الخارجي فقطو لا يصلح لداخل الانف .... يرجى التواصل معي
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تم الاتصال بالمريض مرتين و لكن لم يرد |
SJC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-04-81783 | 1/24/2019 12:00:00 AM | 5/22/2019 10:09:44 AM | 1/24/2019 12:00:00 AM | |||||||
206 | n | 33055003 | يتعين عليكم رصد مخالفات وعدم احترام البعض لمواقف الاحتياجات الخاصة |
تم الاتصال بصاحب الاقتراح ولم يتم الرد على الهاتف وتم الاخذ بعين الاعتبار المقترح المقدم |
MJK | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-04-60401 | 3/23/2019 12:00:00 AM | 4/2/2019 10:11:35 AM | 4/2/2019 12:00:00 AM | ||||||||
207 | السيد منذر جواد الوداعي | لا يوجد | 37737731 | ذهبت لتسجيل في قسم الاسنان فلم يتم تسجيلي فاخدت مرافق فقاموا بطردي و دخلت على المسؤولة فقامت بالصراخ علي و تهزيئي و طردي |
رد الدكتورة نبيلة حميد رئيسة قسم الاسنان في المركز بناء على القرار الصادر من وزارة الصحة بوجوب مرافق او ولي امر لمن هم دون 18 سنة في حال المعاينة او العلاج بعيادات الاسنان ، تم طلب من مقدم الشكوى احضار والده او من ينوب عنه لكن ظل المريض يجادل داخل العيادة مع وجود مريض اخر على على كرسي المعاينة مما اطر الطبيبة طلب من المراجع احترام خصوصية المريض الذي يتم معاينته و الانتظار خارج العيادة . و اضافة الطبيبة ايضا بان هذه ليست المرة الاولى لهذا المراجع في قسم الاسنان وهو ملم باحضار ولي امره معه علما بان الحالة غير طارئة ولا تحتاج للعلاج بشكل عاجل . و قد قام اداري المركز بالتواصل مع والد المراجع و شرح له الانظمة المعمول بها في هذه الحالة و قد تفهم والد المراجع و وعد بعدم تكرار ما حدث من قبل ابنه. |
SJC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-04-10722 | 1/31/2019 12:00:00 AM | 5/22/2019 9:48:13 AM | 1/31/2019 12:00:00 AM | ||||||
208 | محمد نعمة | 710805900 | 39999227 | الى وزيرة الصحة الموقرة السلام عليكم ورحمة الله وبركاته الموضوع: كراسي الاستراحة للمرضى محمد جاسم كانو الصحي ماخر تم ازالة كل الكراسي من غرف الانتظار القريبة لغرف الاطباء والمعالجة وهذا قد سبب الكثيرمن الجهد للمرضى ولا سيما الوقت الذي حتاجه المريض قطعه من مكان الانتظار الجديد الى بداية الاستقبال وهو مسافة جدا متعبة ومجهدة للمرضى واعتقد بان من اتخذ القرار ليس له دراية كافية او لايتعالج بالمراكز الحكومية حسب اعتقادي والا ماتخذ هذا القرار المجحف في حق المريض ونسي بانه هناك كبار في السن ومعاقين ومصابين بجروح والخ لذلك اطلب من سعادة الوزيرة الموقرة بالتدخل والغاء هذا النظام الضار والذي لا استفاده منه سوا هدر الوقت حيث يحتاج المريض وقت ليس بالهين للوصول الى غرفة الطبيب حفظكم الله لخير هذا الوطن المعطاء تحت راية سيدي جلالة الملك حمد بن عيسى ال خليفة حفظه الله |
تم الاتصال بصاحب الشكوى والتوضيح له ماهي اسباب نقل قاعة انتظار المرضى والالية المتبعة لذلك وانه سوف يتم زيادة عدد غرف الاطباء فكان مرحبا بالفكرة ومتفهما لذلك |
MJK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 19-04-31767 | 3/31/2019 12:00:00 AM | 4/2/2019 1:11:54 PM | 4/2/2019 12:00:00 AM | |||||||
211 | محمد نوري مطر | - | 35981883 | يأخرون المريض التمريض والأستقبال |
تم الاتصال بالمراجع يومين ولايوجد رد (الرقم مغلق) .. لايوجد تأخير في جميع أقسام المركز وأنما يختلف وقت الأنتظار على حسب الزحمه وعدد المراجعين |
HKC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-04-66064 | 3/27/2019 12:00:00 AM | 1/7/2020 3:56:12 PM | 4/2/2019 12:00:00 AM | ||||||
212 | لا يوجد | لايوجد | 36340646 | السلام عليكم ورحة الله و بركاته اقدم بين ايديكم ملاحظة و شكوى للصيدلاني المناوب في يوم الاثنين حيث زرت المركز انا وزوجتي في تمام الساعة 21:30 لعيادة الدكتور سامي في غرفة 18 و قد كتب لزوجتي وصفة طبية حيث ذهبت لصرفها من الصيدلية و كان الدواء مضاد حيوي و ادول شراب حيث اعترض الصيدلاني المناوب من صرفها لزوجتي بعدها رجعت الى الدكتور سامي و قلت له ان الصيدلاني لم يصرف لي الدواء وقال لي اذهب له و قل له ان زوجتي حامل و هي بحاجة الى هذا الدواء الا انه اصر بعدم صرف الدواء و قل لي الدواء ام ان يكون شراب الاثنين او حبوب رفض رفضا قاطعا و هنا اخدت المضاد الحيوي دون الادول |
تم التواصل مع صاحب الشكوى و حل الموضوع حيث ذكر المراجع بانه لا يريد مضرة اي احد و انما كتب هذه الرسالة للتوضيح فقط |
SJC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-04-25805 | 3/17/2019 12:00:00 AM | 5/22/2019 10:08:38 AM | 4/4/2019 12:00:00 AM | ||||||
213 | حسين الشويخ | 791007332 | 33244489 | اتيت الى المركز الصحي الساعة الرابعة و النصف وبالتحديد قسم الصدلية اذ كان موظف وحيد في القسم لاطلب دواء الضغط حيث اني مسافر في هذه الايام و قد رفض اعطائي الدواء فذهبت الى الدكتور سامي سلامة فاعتذر لي و اخبرني انه لا يستطيع فعل شيء و امرني بكتب هذه الرسالة وشكرا |
تم التواصل بالمراجع و شرح له الية استلام الادوية عند السفر. علما بان وصفة المريض انتهت و يجب عليه تجديدها و كذلك لم يوجد لديه ما يثبت انه مسافر (تذكرة سفر ) |
SJC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-04-34446 | 3/20/2019 12:00:00 AM | 5/22/2019 9:41:37 AM | 4/4/2019 12:00:00 AM | ||||||
214 | عبدالرحيم علي | - | 36660209 | اسلوب تعامل الدكتورة بغرفة رقم 1 |
تم الاتصال بالمريض ومناقشة شكواه التي تتلخص في طريقة اسلوب الطبيبة في التعامل معه على حسب قوله (اسلوب جاف) وقد تم مناقشة الشكوى مع الطبيبة بعد رجوعها من الاجازة المرضية بتاريخ 7/4/2019 وذكرت بأنهالاتتذكر تفاصيل الواقعة، وذكرت عموماً بأن لي لديها اي موقف سلبي مع اي مريض، وربما يكون من غير قصد بدر منها هذا التصرف، وفي المره المقبله ستتفادى هذه النقطه عند تعاملها مع المرضى. |
NDC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10852 | 10230 | 19-04-50445 | 3/28/2019 12:00:00 AM | 2/20/2020 1:20:40 PM | 4/4/2019 12:00:00 AM | ||||||
215 | بسام المرباطي | 66999240 | شكر خاص للدكتوره منيره الشيخ تعامل راقي ايجابي |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10855 | 10230 | 19-04-12389 | 4/29/2019 12:00:00 AM | 2/20/2020 1:21:06 PM | 3/29/2019 12:00:00 AM | |||||||||
216 | حصه محمد | 3549229 | شكر للدكتوره عاشة الحمادي على سعة صدرها للمريض ونعم الدكتوره الراقية |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10855 | 10230 | 19-04-53034 | 3/29/2019 12:00:00 AM | 2/20/2020 1:21:39 PM | 3/28/2019 12:00:00 AM | |||||||||
218 | خلود جاسم | 39808109 | الصيدلية زحمه من الساعة 4 مساءا الى 5 مساءا لم يأتي دوري |
تم الاتصال بالمريضة بعد يومين من الشكوى وتم الرد عليها بأن قسم الصيدلية سيحاول توفير موظفة اضافية من الساعة 4 مساءا يوم ليوم الاحد |
BKH | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10855 | 10855 | 19-04-34262 | 3/24/2019 12:00:00 AM | 11/17/2019 11:31:39 AM | 3/26/2019 12:00:00 AM | |||||||
219 | داوود سلمان | 35034218 | عدرم توفر لنوع معين من الدواء في صيدلية المركز |
تم الاتصال بالمريض من قبل مسوؤله الصيدلية وقد تم ابلاغة بان الدواء غير متوغر في المخازن الرئيسية ،وحتى في المراكز الصحية الاخرى غير متوفر وقد افاد المريض بأن سوف يتحدث مع احد المسؤلين في الوزاره. |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10855 | 10855 | 19-04-47324 | 3/27/2019 12:00:00 AM | 10/7/2019 10:28:39 AM | 3/28/2019 12:00:00 AM | |||||||
220 | لايوجد اسم | 39007812 | في يوم الاربعاء تاريخ 27/3/2019 قام الممرض حسين بتضميد حرق ابني بقسوه وبلا رحمه وازال الشاش من الحرق بقوه مما سبب له تسلخات اضافيه ووضع للاصق على الحرق بلا شاش مما تسبب بمضاعفات سيئه الرجاء اتخاذ اللازم بحقه علما بأن الطفل يبلغ من العمر 4 سنوات ويحتاج الى رفق بتعامل . |
تم الاتصال بصاحبة الشكوى و التحدث معها و حل الموضوع وديا رد الممرض حسين مهدي المريض أتى إلى المركز للتضميد بسبب حرق من الدرجه الاولى (سطحي) قبل يومين الجرح كان نظيفا خالي من آثار الالتهابات مع وجود بعض الجلد الميت ناتج عن الحرق وهذه طبيعي من مرحلة العلاج. بالنسبة الى الترطيب فان نتيجة الحرق الجزء العلوي من الجلد قد مات هذه تسلخات نتيجة الحرق لا نتيجة ازالة الشاش.
بالنسبة الى اللاصق فان اللاصق الذي وضع لاصق طبي من نوع (M3 Tegaderm +pad ) يحتوي على قطن معقم في منتصف اللاقص اما بالنسبة للمضاعافات السيئة لم توجد، في بعض الاحيان نرى بعض آثار التحسس الجلدي من اللاصق الطبي كمثال احمرار للجلد و هذا امر طبيعي لوجود اللاصق الطبي طوال اليوم على الجلد.
و للعلم يوم الاربعاء كانت المرة االثانيه التي اعمل فيها تضميد للمريض , المرة الاولى كانت في اول يوم تعرض المريض للحرق من الزيت الحار وكان المريض هادىء و لم يبكي , بكى في المرة الثانية و السبب الخوف الأم على الطفل لا من الالم بكاء الالم يختلف عن بكاء الطفل و هذا ايضا شيء طبيعي طفل في الرابعه من العمر.
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YAE | Administrative | Complaint | Clinical Management (Treatment) | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-04-12281 | 3/31/2019 12:00:00 AM | 2/13/2020 11:47:11 AM | 4/7/2019 12:00:00 AM | |||||||
221 | سيد خليل ابراهيم | 39443365 |
لكم الشكر |
تم الاتصال بالمريض وشكره
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YAE | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-04-53960 | 3/20/2019 12:00:00 AM | 4/8/2019 8:24:12 AM | 3/27/2019 12:00:00 AM | ||||||||
222 | جهاد عبدالكريم | 34421533 | jehadjojo84@gmail.com | نعاني من مشكله افهام الدكتور بأني اتعالج في العلاج الطبيعي كونه الدكتور المعالج ليس من هذا المركز وتقديم العذر من هذا المركز ، يجب التنسيق مع العلاج الطبيعي اذا إضطر الى اخذ عذر طبي او فتح مركز علاج طبيعي هنا لانه الدكتور المعالج هو الوحيد الذي يعرف مافيك من الم وليس الدكتور الذي سوف تذهب له وتطلب منه العذر ويرالك غير الدكتور المعالج . |
تم الاتصال بامريض وفهم الموضوع منه وانه يقصد ان يتم فتح قسم العلاج الطبيعي في مركز يوسف انجنير الصحي وتم اخباره بأن قسم العلاج الطبيعي يوجد في كل منطقه صحيه وانه القسم مجهز بالكامل ومن الصعب جعل مركزين للعلاج الطبيعي في منطقه واحده وعن انه يتم معالجته من نفس الدكتور في قسم العلاج الطبيعي تم اخباره بأن اطباء العلاج الطبيعي يقومون بعلاجات الكسور والحالات المشابهه وله للزيارات الاعتياديه ويمكن لأي دكتور معرفه نوع المرض والوصف الطبي له من خلال برنامج اي صحه وتقديم العلاج اللازم للمريض . تم شكر الاداره على التواصل مع المرضى . |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 11985 | 19-04-76584 | 3/26/2019 12:00:00 AM | 10/9/2019 10:49:33 AM | 4/7/2019 12:00:00 AM | ||||||
223 | رقية عبد الامير | 751101990 | 33713888 | rj12rj@yahoo.com | اليوم كان لدي موعد في قسم الاسنان للتنظيف و الستيكر يوضح صحة الموعد ولكن قالت الفنية انه لا يوجد لديكي موعد في نظام التسجيل (I seha) |
بعد التاكد من نظام ال (I seha) اتضح ان المريضة لا يوجد لديها موعد في هذا التاريخ او غيره و ان الموعد المجدول في نظام I seha لمريضة اخرى وبعد ذلك تم ترتيب موعد اخر للمريضة و السبب لا يمكن تسجيل اكثر من 6 مرضى على عيادة فني الاسنان في الفترة المسائية. و قد تم التواصل مع المريضة و الاعتدار منها وقد تفهمت ذلك. |
SJC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-04-37718 | 4/1/2019 12:00:00 AM | 5/22/2019 9:35:46 AM | 4/5/2019 12:00:00 AM | |||||
224 | ناصر عبدالكريم مبارك بن تركي | 33343073 | binturki_94@hotmail.com | الترتيب بين المركزين انجنير ومدينة عيسى اذهب الى مركز مدينه عيسى اخبروني انه الموعيد قد نفذت واخرجو لي موعد لليوم الثاني هل من الممكن لمواطن بحريني مريض للانتظار يوم بأكمله للعلاج . قسم تسجيل المواعيد في مركز انجنير وقسم التسجيل في مركز مدينه عيسى لايوجد ترتيب . |
تم الاتصال بالمريض واخباره بأنه هناك ترتيب بين المركزين معروف بعد انتهاء في المواعيد يتم تحويلهم الى قسم التمريض للتصنيف وبعد انتهاء الدوام الرسمي للمركز يتم تحويل مرضى مدينه عيسى الى مركز يوسف انجنير |
YAE | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-04-68221 | 3/5/2019 12:00:00 AM | 10/9/2019 10:21:54 AM | 3/19/2019 12:00:00 AM | ||||||
225 | ابراهيم | 33731372 | حبذا لو يتم تنظيم قسم الاسنان فوضى للمراجعين وخاصه المبكرين اتمنى وضع جهاز ارقام عند رجل الامن لضبط المرضى وخاصة المبكرين صباحا ومساءا |
تم الاتصال بالمريض واخباره انه تم طلب جهاز ارقام من الاداره مسبقا ووسوف يتم توفير الجهاز في القريب العاجل وانه سوف يتم حث حراس الامن بضبط الوضع وترتيب عمليه التسجيل |
YAE | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-04-96680 | 3/31/2019 12:00:00 AM | 4/8/2019 9:55:31 AM | 4/8/2019 12:00:00 AM | ||||||||
226 | زهير عبدالله خليل | 720603021 | 39907933 | الشكوى بخصوص سوء المعاملة من قبل الدكتورة في غرفة رقم 13 حيث كان موعدي 9:55 و فعلا حضرت او انتظرت لمدة اكثر من ساعة و ثلث و انا واقف في الممر ولم يتم المناداة علي ، و بعد ذلك خرجت الدكتورة فتوجهت للاستقبال حيث قال الموظف انه سيتم تجديد الموعد بعد 10 دقائق ادخل على الدكتورة ثم بعد ذلك نادت علي الدكتورة و قالت انه تم المنادة علي لعدم حضور من ثم مناداتهم و ان موعدي 12:50 و طلبت مني الذهاب معها للاستقبال لرؤية من قال لي ان ادخل بعد 10 دقائق و هنا قلت لها اني واقف لمدة تزيد عن ساعة و ثلث في الممر و بعد كل ذلك اذهب و اتي و هنا قدمت الشكوى و ساذهب لعيادة خاصة |
قام رئيس الاطباء الدكتور ابراهيم عبيد بمناقشة الدكتورة فاطمة الجردابي (غرفة 13 ) و تبين ان المريض سجل له موعدين الساعة 9:55 و الساعة 12:50 الا ان الطبيبة لم تلاحظ الموعد الاول سهوا و قدمت الطبيبة اعتذارها للمريض عن سوء الخطا و قد تم الاتصال بالمريض الا ان المريض لم يرد على الهاتف |
SJC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Administration Office in Health Centers | 10862 | 10862 | 19-04-41064 | 3/24/2019 12:00:00 AM | 5/22/2019 9:38:20 AM | 4/8/2019 12:00:00 AM | ||||||
227 | Fadhel Abbas | 841006776 | 36634122 | fadhelar@gmail.com | أنا مريض سكلر اعاني من نوبة ألم في الظهر والركبه في يوم الخميس 4/4/2019 حجزت موعد 8:35 ودخلت على الطبيب دزعماد البصري وتفهم مشكور حالتي الصحيه ولانني اعاني من قرحة معدة مزمن يحظر علي تناول ادويه من فصيلة NSA|ID فانه لا يمكنني تناول اقراص دوائيه ( علما اني اتابع في عيادة المتعددة التخصصات واتبع برنامج دوائي اقراص مورفين) كتب لي ابرة مورفين واجازة مرضيه وعند توجهي لقسم التمريض تفاجات بالممرضة تتصل بالطبيب وتطلب منه الغاء العلاج وهو بدوره الغى العلاج. خرج المريض بدون علاج واكتفى بالاجازة المرضيه |
تم الرد عليه من قبل التمريض والطبيب من قبل التمريض:: الموضوع : الى السيدة بدرية علي علي ..... المحترمة رئيسة التمريض للمنطقة الصحية الثالثة تحية طيبة وبعد بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة وردا على الشكوى عبر تواصل من قبل المريض فاضل عباس نود ان نحيطكم علما بان الطبيب عماد فعلا قد وصف ابرة المورفين الى المريض الا ان قسم التمريض قد استقبل مكالمة من الطبيب نفسه يخبرهم بالغائها لان المريض يتبع برنامج علاجي باقراص المورفين وعليه تم اخبار المريض بالرجوع الى الطبيب مرة اخرى فما كان من المريض الا الاكتفاء بالاجازة المرضية فقط ورفض اي علاج اخر ونود ان نوضح هنا انه لا توجد صلاحية للممرضات برفض او تغيير خطة علاجية قد وضعها الطبيب مرفقات : نسخة من الوصفة الطبية للمريض هذا ما لزم مع خالص شكري وتقديري على المتابعة . ضياء السيد علي مشرفة تمريض بمركز جدحفص الصحي ت: 39258352 من قبل الطبيب::: الموضوع : الى الدكتورة هالة الجاسم رئيسة الخدمات الطبيه للرعاية الاوليه تحية طيبة وبعد بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة وردا على الشكوى عبر تواصل من قبل المريض فاضل عباس 841006776 نود ان نحيطكم علما بان المريض قد حظر الىى المركز بتاريخ 4/4 /2019 وكان يعاني من الام في الظهر وقد وصفت له ابرة المورفين الا انني وبعد ادخالي لاسم دواء المورفين قد تبين لي ان المريض يتابع برنامج علاجي باقراص المورفين في مستشفى السلمانيه وفي هذه الحالة يمنع وصف ابرة المورفين وذلك لتناول المريض اقؤاص المورفين وقد قمت بالاتصال بالممرضات والغيت الوصفه وذلك حفاضا على صحة المريض وحمايته من جرعات زائده وقد رفض المريض اي نوع علاجي اخر للنوبه واكتفى بالاجازة المرضيه .
هذا ما لزم مع خالص شكري وتقديري على المتابعة . الدكتور عماد البصري مسؤول مركز جدفص الصحي |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10230 | 19-04-37220 | 4/7/2019 12:00:00 AM | 2/13/2020 11:49:29 AM | 4/7/2019 12:00:00 AM | |||||
228 | رباب سعيد النعيمي | 36383853 | العلاج الطبيعي كيف يتواجد معالج طبيعي ذكر في قسم النساء / حتى في الدول الغربية يراعون. قبل اربعة اسابيع كان المعالج الطبيعي ذكر الذي تابعني وانا امرأة كيف ذلك نحن في دولة عربية اسلامية الى هذا الحد وصلت الغيرة اين تعاليم الاسلام |
رد مسئول القسم : نحيطكم علما بانه يتم توظيف وتوزيع الاخصائي للعلاج الطبيعي بناءا على الحاجة وعليه لوجود النقص في عدد الموظفين فانه يتم اعادة التوزيع اما فيما يتعلق بالحالات التي تتطلب معاينة من اخصائية فانه يتم ذلك عبر تدوير المريض ليتم فحصه من قبل اخصائية بعد الانتهاء من كتابة الفحص النظري. |
MJK | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10924 | 10906 | 19-04-07855 | 3/19/2019 12:00:00 AM | 1/7/2020 3:58:35 PM | 4/8/2019 12:00:00 AM | |||||||
229 | حسن جاسم عبد الحسين | 821003232 | 33999775 | الى رئيس مجلس ادارة المستشفى و الى كل من يهمه الامر تحية طيبة و بعد انا المواطن حسن جاسم عبد الحسين انقل لكم امتعاضي من الية و طريقة التعامل بمركزكم حيث انني جلبت ابنتي غدير حسن جاسم بعمر السنة و النصف للمركز للتطعيم و بعد ذلك طلب مني التوجه للمختبر لقياس مستوى الدم HP و بعد توجهي للمختبر طلبت من الطبيبة بعض التسهيلات لفحص ابنتي حيث ان الابر للسنة و نصف تكون حامية على الاطفال كما تعلمون و لكن رفضت الطبيبة ان تقيس ال hp و طلبت مني الانتظار فهل يعقل ان ترتفع حرارة الطفلة لوجود صف طويل على المختبر و هل يجب على الطفل الرضيع الصبر و تحمل الالم في المستشفى و هذا امام ناظركم. عندي بعض المقترحات لحل القضية حيث انني جئت مساعدا و لست شاكيا على احد فارجوا عدم تكرار هذا للناس و لما تعرضت له و لما تعرضت له ابنتي حيث انني وصلت للمنزل متاخرا و ارتفعت حرارة ابنتي كثيرا علما بانني تاخرت كثيرا عن عملي في ذلك اليوم حيث انني انتظرت لمدة 30 دقيقة خارج عيادة الاطفال و 10 دقائق للعلاج و تلقي الابر و طلب مني حجز موعد للطبيب المعالج و المختبر ايضا فهل يعقل كل هذا الوقت اللاحق سيتحمله الطفل و لماذا. المقترح:
5. عمل بروفا او محاكاة لوالد يحضر مع ابنه للسمتشفى للتعرف على الوقت المستغرق للعلاج و هذا مفيد.
وشكرا لادارة المركز على رحابة الصدر |
بالنسبة للاقراحات المقدمة من والد الطفل حسن جاسم فستدرس ادارة المركز النقاط المذكورة و امكانية تحسينها و توفيرها في المستقبل |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Mother and Child Care | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-04-84109 | 3/4/2019 12:00:00 AM | 5/22/2019 9:55:23 AM | 4/4/2019 12:00:00 AM | ||||||
230 | احمد ابراهيم | 39926671 | شكوى على الطبيبة باسمة ، لاتحترم المرضى وترفع صوتها ولاتحترم المهنه |
افادت الطبيبة بأن المراجعة دخلت عليها العياده قبل وقت العمل بدقائق وقبل ان تفتح الجهازفطلبت منها الانتظار في الخارج حتى تطلع على قائمة المرضى ولتنتظر دورها. فخرجت ولم تجد اسم الطفل ابراهيم الذي اتت لعلاجةوعندما خرجت المريضة قات بشتم الطاقم الطبي و الخدماتي في المركز ولكنني لم اكن اعلم ذلك ويشهد حارس الامن و مساعده التمريض حيث حاولو ايقافها لتنتظر دورها من غير جدوىتم التواصل مع المريض من قبل نائب رئيس مجلس الاداره و تم التوصل مع الطبيبة كذلك بأهمية توصيل المعلومة بطريقة لبقة |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-04-18327 | 3/28/2019 12:00:00 AM | 10/7/2019 10:32:07 AM | 3/31/2019 12:00:00 AM | |||||||
231 | داوود سلمان | 35034218 | وجود اخصائي اسنان واحد في لمنطقة المحرق و المواعيد تتاخر |
تم التواصل مع صاحب الشكوى من قبل مسؤوله قسم الاسنان بالمركز وقد وضح المريض ان شكوتة بوجوب توفير عدد من الاخصائيين علاج اسنان الاطفال حيث ان الضغط والعدد السكاني في منطقة المحرق يسبب ضغط على طبيب اخصائي اطفال واحد على المنطقة.وقد شكر على تعاون الطبيب الاخصائي لعلاج اسنان الاطفال في مركز الحد اصحي على مساعدته للمرضى وعدم التقصير في اداء عملة |
BKH | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-04-09701 | 3/18/2019 12:00:00 AM | 10/7/2019 10:24:24 AM | 3/20/2019 12:00:00 AM | |||||||
232 | حصة محمد | 35492290 | ارجو الموافقة على تكريم عدد من الموظفين المتميززين في المركز
|
تم رفع الموضوع للإدارية المنطقة الصحية الاولى السيده يسرى منصور وافادت: بـأن حسب قوانين ديوان الخدمة المدنية لايمكن استلام هداية من المرضى ومايقوم به الموظفين واجبهم و يمكن للمريضة توجية خطاب شكر وتقديثر لموظفين المذكورين فتم التواصل مع المريضة وابلاغها بالرد وتم شكر المريضة على مبادرتها ويكفي كلمتها ورسالتها |
BKH | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10855 | 10855 | 19-04-10455 | 4/8/2019 12:00:00 AM | 4/11/2019 7:44:17 AM | 4/9/2019 12:00:00 AM | ||||||||
233 | om mohamed abduljabar | 39470591 | شكر لمنسق السجلات الصحية أحمد ابراهيم على تقديمه الخدمات برحابة صدر |
تم ابلاغ الشكر للمنسق احمد ابراهيم على خدماته للمرضى برحابة صدر |
AHC | Administrative | Appreciation | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-04-01406 | 3/20/2019 12:00:00 AM | 4/11/2019 9:03:07 AM | 4/1/2019 12:00:00 AM | ||||||||
234 | no name | 39470591 | شكر خاص للدكتورة بثينة الصفار على جهودها وابتسامتها الدائمة وسماعها للمريضوهدوءها المريح. |
تم شكر دكتورة بثينة الصفار على جهودها وابتسامتها وسماعها للمرضى وهدوءها المريح. |
AHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-04-81406 | 3/20/2019 12:00:00 AM | 4/11/2019 9:06:25 AM | 4/1/2019 12:00:00 AM | ||||||||
235 | وداد حبيب | 39445435 | wedadsondos@gmail.com | حينما نحجز موعد الإلكتروني يعطي موعد مثلا 12:00 وبعد ذلك نجد الموعد 12:50 عند الحضور للمركز الصحي فالوقت يجب أن يحدد بالتفصيل في الإختيار وأتمنى لكم التوفيق |
تم اطلاعها على أن بعد تثبيت الموعد يتم اعطاء التفاصيل في الصفحة الأخيرة وعلى المراجع التحقق من تفاصيل الموعد بعد تثبيته كما تم اطلاعها عن خدمة تطبيق صحتي وإمكانية متابعة المواعيد في المراكز الصحية والمستشفيات الحكومية شكرت الإتصال وعلى التوضيحات بخصوص البرنامج |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10231 | 19-04-56153 | 2/3/2019 12:00:00 AM | 11/14/2019 2:42:57 PM | 2/3/2019 12:00:00 AM | ||||||
236 | علي سيف علي | - | 33378515 | الاقتراح الاجابة على الهاتف، صادني عده مرات ظروف خاصة وقمت بالاتصال في المركز من اجل تغير الموعد ولم يرد على الهاتف ، عدم الاجابة على الهاتف ونريد على المسؤول المختص معالجة هذا الامر لان الرقم المتوفر للمركز هذا من اجل خدمه الناس بس من اجل يرن ولم نحصل على اجابة |
تم التواصل مع المراجع، واخباره عن الطرق المتاحه لحجز موعد مسبق سواء عن طريق مركز الأتصال وليس عن طريق المركز نفسه او بالموقع الالكتروني، اما بالنسبه لتغير الموعد لسبب الظروف تم تنبيه جميع الموظفين بالرد على الهاتف لأي استفسار من قبل المرضى. |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-04-13071 | 3/27/2019 12:00:00 AM | 4/11/2019 10:52:44 AM | 4/2/2019 12:00:00 AM | |||||||
237 | لا يوجد | لا يوجد | 33600967 | زيادة عدد الاسرة في قسم الطوارئ بسبب مضاعف المرض لدى المرضى لأنه لا يوجد سرير شاغر |
السلام عليكم ورحمة الله وبركاته تم الاتصال في الساعة الثامنة وخمس واربعون دقيقة صباحا وقد بين المريض انها ليست شكوى وانما مقترح ويريد رفعه الى الجهات المعنية وذلك لزيادة عدد الاسرة في غرفة الطوارئ لما له من اثر على الصالح العام |
MHC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-42160 | 3/11/2019 12:00:00 AM | 4/11/2019 3:04:34 PM | 3/12/2019 12:00:00 AM | |||||||
238 | محمد البيه | لا يوجد | 36089004 | رجاء الاتصال بخصوص شكوى على د.سميحة غرفة 8 الاثنين 25/2/2019 الساعة 8م. |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه على الطبيبة سميحة البدوي, حيث افاد انه قام بمراجعة المركز الصحي لعلاج أبنه مهند (الرقم الشخصي 091216265) بتاريخ 25/2/2019 الساعة 20:00 حيث كان أبنه يعاني من ارتفاع درجة الحرارة و صعوبة في التنفس مع كحة و قام بالتوجه لقسم التمريض حيث تم اخذ المؤشرات الحيوية (درجة الحرارة و نسبة الاكسجين ) و تم تصنيفه باللون الاصفر لان جميع المؤشرات كانت طبيعية وتم ابلاغه عند التسجيل انه يجب عليه الأنتظار لمدة ساعة على الأقل. و بعد انتظاره لمدة عشر دقايق قام بالتوجه للطبيبة في غرفة العلاج للطلب منها سرعة الكشف على أبنه لانه تعبان ولا يستطيع الأنتظار و لكن الطبيبة طلبت منه الأنتظار و حسب كلامه ان اسلوب الطبيبة كان حاد وجاف و لم يكن لديها مريض حيث قام بالأنتظار خارج الغرفة ولكن لم تنادي على اي مريض ثم قام بالتوجه الى قسم السجلات و طلب تغيير الطبيبة و لكن تم اخباره انه لايمكن تغيير الموعد ثم راجع الطبيب مسؤول النوبة حيث قام بالكشف على أبنه و علاجه . ابدى الأب شكره للدكتور ابراهيم( مسؤول النوبة ) على تعاونه و علاجه لابنه في المقابل موضوع الشكوى في الأساس أسلوب وتعامل الدكتورة سيمحة مع حالة أبنه . تم ابلاغ الطبيبة بشكوى المراجع و التأكيد على اهمية تحسين اسلوب التواصل مع المرضى و التعامل مع الحالات بمرونة و محاولة عدم التأخير في علاج الحالات الطارئة . تم الشرح للمراجع ان تصنيف أبنه تم بسبب عدم وجود أرتفاع في درجة الحرارة او نقص معدل الأوكسيجن و بالتالي يتطلب الأنتظار لمدة ساعة على الأقل و ان الطبيب يكون لديه مراجعين و حالات طارئة مختلفة مما يتطلب من المرضى الأنتظار لفترة من الوقت و انه تم أبلاغ الطبيبة بتحسين اسلوب التعامل و التواصل مع المراجعين |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-04-03742 | 3/11/2019 12:00:00 AM | 2/13/2020 11:52:09 AM | 3/14/2019 12:00:00 AM | ||||||
239 | أبراهيم يسلم ثابت | 990708039 | 33878751 | bmhooome@gmail.com | وقت الانتظار طويل جداً أتيت الساعة 9 فأعطوني حجز الساعة 12:41م وأنا حالتي حرجة ومؤلمة ولكن الحمدلله ونتمنى تعديل الاقتراح ودراسته وشكراً لكم |
تم التواصل مع المريض وابلاغه بطريقة التصنيف وإن كان حاله طارئة لن يتم تأخيره وتم الشرح للمريض لتجنب الانتظار بالامكان الحجز عن طريق الهاتف او الموقع الالكتروني |
MHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-48190 | 3/11/2019 12:00:00 AM | 4/23/2019 3:23:11 PM | 3/17/2019 12:00:00 AM | |||||
240 | رأفت عبدالرؤوف | لا يوجد | 38474314 | الشكر الجزيل |
شكر للمركز |
MHC | Administrative | Appreciation | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-69748 | 3/11/2019 12:00:00 AM | 4/11/2019 3:21:01 PM | 3/11/2019 12:00:00 AM | |||||||
241 | لا يوجد | لا يوجد | لا يوجد | اصوات الدكاترة الافاضل وخاصة حجرة 10 المنادين على السادة المرضى مزعج جداً وبصوت عالي رجاء رجاء المحافظة على المرضى وذلك من خلال خفض الصوت صوت المناداة لان المحل صغير والكل يسمع اتمنى أن تسمعو النداء وشكرا الساعة 11:30 صباحا |
لا يوجد رقم للتواصل ولا يمكن خفض صوت المناداة حيث في وقت الازدحام لا يمكن سماع الصوت |
MHC | Administrative | Suggestion | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-07966 | 3/11/2019 12:00:00 AM | 4/11/2019 3:31:21 PM | 3/11/2019 12:00:00 AM | |||||||
242 | لا يوجد | لا يوجد | لا يوجد | زيادة عدد الغرف قسمين قسم المواعيد وقسم غير المواعيد المواعيد متأخرة |
لا يوجد رقم للتواصل |
MHC | Administrative | Suggestion | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-76367 | 3/11/2019 12:00:00 AM | 4/11/2019 3:33:13 PM | 3/11/2019 12:00:00 AM | |||||||
243 | لا يوجد | لا يوجد | لا يوجد | زيادة عدد الغرف قسمين قسم المواعيد وقسم غير المواعيد المواعيد متأخرة |
لا يوجد رقم للتواصل |
MHC | Administrative | Suggestion | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-19033 | 3/11/2019 12:00:00 AM | 4/11/2019 3:34:27 PM | 3/11/2019 12:00:00 AM | |||||||
244 | لا يوجد | لا يوجد | لا يوجد | الشكر للأخت صفية بحر على تعاملها الراقي والمتميز نشكرها على جهدها |
شكر للموظفة |
MHC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-86935 | 3/11/2019 12:00:00 AM | 4/11/2019 3:36:06 PM | 3/11/2019 12:00:00 AM | |||||||
245 | لا يوجد | لا يوجد | لا يوجد | صفية موظفة ممتازة زتساعد الكل |
شكر للموظفة |
MHC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-01170 | 3/11/2019 12:00:00 AM | 4/11/2019 3:37:08 PM | 3/11/2019 12:00:00 AM | |||||||
246 | لا يوجد | لا يوجد | لا يوجد | الشكر الجزيل للاخت صفية بحر على تعاملها الراقي جداً وخدمتها المتميزة |
شكر للموظفة |
MHC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-76082 | 3/11/2019 12:00:00 AM | 4/11/2019 3:38:20 PM | 3/11/2019 12:00:00 AM | |||||||
247 | عبدالله الشوملي | لا يوجد | 33616651 | Abdulaa27@gmail.com | الشكر الجزيل للموظفة الاخت صفية لما قدمت لي مساعدة وكانت نعم الموظفة وجزاها الله خير جزاء وبارك الله فيها لمساعدة المرضى |
شكر للموظفة |
MHC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-52983 | 3/11/2019 12:00:00 AM | 4/11/2019 3:42:03 PM | 3/11/2019 12:00:00 AM | ||||||
248 | لا يوجد | لا يوجد | لا يوجد | اقتراح بشأن الأولوية في الحصول على موعد الأسنان لا توجد هناك أرقام مما يتسبب في الحصول على عدم التنظيم من قبل المرضى في حالة انتظارهم اقتراح حصول المريض على رقم أو أخذ بطاقته في حال النتظار لتكون عملية منظمة |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-37527 | 3/28/2019 12:00:00 AM | 4/23/2019 3:22:05 PM | 3/28/2019 12:00:00 AM | ||||||
249 | محمد حسن الدوسري | 870700162 | 37708040 | ارجو التواصل معي بخصوص موظفة التسجيل وذلك للأهمية
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تم التواصل مع المريض وقد ابلغني بأن الموظفة صفية قد تعاملت معه بشكل غير لائق وقد اشتكى من استخدامها للنقال في اثناء العمل تم التنبيه على الموظفة صفية بخصوص الاسلوب وعدم استخدام الهاتف النقال أثناء العمل |
MHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-04-85333 | 3/28/2019 12:00:00 AM | 2/13/2020 11:55:58 AM | 3/28/2019 12:00:00 AM | ||||||
250 | سيد محمد | لا يوجد | 37334473 | WHATSAPP124@gmail.com | السجلات من حيث التعامل العنصرية وعدم الايجابية وتوجيه اللوم إلى المريض قسم السجلات حيث يتم غعطاء المواعيد بشكل عنصري حيث جلست انتظر من 12:40 إلى الساعة2 على الرغم من وجود دكتور في الغرفة وعلى الرغم من عدم وجود مرضى غيري في هذا الوقت |
تم التحدث وشرح نظام المواعيد مع المريض في نفس الوقت لكنه اراد تقديمها شكوى مكتوبة ظناً منه بأن الموظفة قد تعاملت معه بعنصرية وأعطائه موعد متأخر عمداً قد حضر المريض وقد كانت المواعيد منتهية وأقرب موعد على نوبة الأول ليل واعطته الموظفة موعد بحسب النظام المتبع وأخبرته بأن مواعيد النهار انتهت وموعده الساعة 2 لكنه لا يريد الذهاب والرجوع وقد جلس ينتظر وحيث أن المركز بنظام المواعيد بلا يوجد احد ينتظر المريض يأتي على موعده ويدخل للطبيب فذهب للموظفة وتشاجر معها ظناً منه من أنه قبل المرضى اللذين يأتون على مواعيدهم حاولت شرح النظام للمريض لكن دون جدوى |
MHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-09251 | 3/28/2019 12:00:00 AM | 4/23/2019 3:21:27 PM | 3/28/2019 12:00:00 AM | |||||
251 | جمال الزياني | لا يوجد | 33488808 | اخبركم بأن الموظفة صفية بحر تعامل المرضى في قمة الاخلاق والاحترام |
شكر للموظفة |
MHC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-37139 | 3/28/2019 12:00:00 AM | 4/11/2019 3:57:24 PM | 3/28/2019 12:00:00 AM | |||||||
252 | لا يوجد | لا يوجد | لا يوجد | التأخير الشديد في المواعيد وعدم تقدير الحالات الطارئة |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-02708 | 3/28/2019 12:00:00 AM | 4/23/2019 3:20:48 PM | 3/28/2019 12:00:00 AM | ||||||
253 | لا يوجد | لا يوجد | لا يوجد | كنت اريد موعد الساعة 11 ونص بس عطوني موعد عقب ساعتين وانا حدي تعبان |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-04-86350 | 3/28/2019 12:00:00 AM | 4/23/2019 3:15:44 PM | 3/28/2019 12:00:00 AM | ||||||
254 | - | - | 33226267 | حضر المريض الى المركز وبالتحديد عيادة العمال في حوالي الساعة العاشرة صباحا والمواعيد قد انتهت وكان يشتكي من الم بالرجل وتم تحوله للتصنيف لتقييم الحالة ، واخباره بمراجعة المركز للفترة المسائية أو حجز موعد ليوم آخرلان حالته اعتيادية غير طارئة. |
تم الاتصال بالمريض اكثر من مرة ولا يوجد رد ، تم بحث الشكوى مع القسم ولان حالته اعتيادية غير طارئة بناء على معايير وانظمة التصنيف لم يتم تسجيل موعد طوارئ للمريض. |
AAK | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 19-04-98759 | 3/24/2019 12:00:00 AM | 10/7/2019 11:00:43 AM | |||||||
255 | Atid Rehman | - | 36356304 | atiqsaba@gmail.com | حضر المريض إلى مركز أحمد كانو الصحي وتحديدا عيادة العمال والمواعيد منتهية وقد تم تحويله لقسم التصنيف بقسم التمريض لمعاينة الحالة حيث كان لديه مشكلة باأنف . ولان حالته اعتيادية تم تحويله لقسم السجلات لحجز موعد للفترة القادمة. |
تم بحث الحالة مع المريض نفسه وتوضيح آلية التصنيف بالعيادة . |
AAK | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 19-04-47089 | 3/19/2019 12:00:00 AM | 4/14/2019 9:13:09 AM | 3/21/2019 12:00:00 AM | ||||||
256 | بتول الاجاويد | 920704689 | 33311959 | batool.alajaweed@gmail.com | حجز الموعد عن طريق الموقع اصبح رديئا ، اثناء حجز الموعد بلافترة الصباحية تم حجز موعد لطفل وخلال ثوني لم يقبل لحجز موعد لطفا آخر . تم التواصل مع مركز الااتصالات الخاص بالمواعي ولا يوجد رد. |
تم التواصل مع المريضة ومناقشة الشكوى ، وتوضيح آلية حجز المواعيد والطرق المتاحة وبان مركز الخدمات يتلقى المكالمات ونظرا للضغط على الخطوط يتم المريض ينتظر على الخط . وفي بعض الحالات يتم تسكير المواعيد على العيادات اذا الطبي باجتماع او لحضور ورشة عمل أو ماشابه وتم حل المشكلة مع المريضة. |
AAK | Administrative | Complaint | Appointments | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10906 | 19-04-39165 | 3/17/2019 12:00:00 AM | 1/7/2020 3:59:55 PM | 3/19/2019 12:00:00 AM | |||||
257 | محمد موسى عمران | 36421211- 36443811 | مشكلة مع طبيبة الاسنان د صبا الشيخ ،.
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تم التواصل مع المريض وبحضوره شخصيا تم بحث الشكوى ، حيث ان المريض كان يتلقى العلاج لابنه موسى خلاال العام 2016 مع در صبا ، ونظرا لان حالة ابنه نادرة تم عرض علاج ودراسة الحالة للابن بموافقة الام وقررت الدكتورة مكافئة الولد في حين تجاوبه مع العلاخ وسؤاله عن خيارات الهدايا حيث طلب بلاي ستيشن ، موتر سيكل وقررت الدكتوره اعطائه سياره مع جهاز تحكم بحضور الام. وتم الاتفاق على تكريمه بقسم الاسنان على التجاوب . وبعد الانتهاء من العلاج في نفس السنه تم التواصل مع اهل المريض للتكريم ولكنهم رفضو وطلبو دراجة .وتم المواصله معهم ولكنهم رفضو وتم التواصل بتاريخ 4 ابريل 2019 وبانهم يطالبون بدراجة لان الولد لا زال متاثر ويريد دراجة واصبحت لديه مشكلة التبول اللااردي حسب افادة الام. وطلب الوالد بانه سيقدم شكوى على الطبيبة بمركز الشرطة وللعلم طلب المريض صور لابنه وم اعطائه الصور. |
AAK | Administrative | Complaint | Facilities and Services | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10906 | 19-04-13953 | 4/7/2019 12:00:00 AM | 1/7/2020 4:04:06 PM | 4/8/2019 12:00:00 AM | |||||||
258 | فاطمة | - | - | شكوى على د منال الدعيسي / تم حجز موعد على الدكتورة الساعه 12:30 وبسبب الزحمة اخبرتها الدكتورة بالانتظار وبان خلا =ل الساعه 10:30 سيتم دخولها على الطبيبة وتم الانتظار وبين فترة واخرى يتم طرق الباب على الطبية لانها تاخرت عن 10 :30 واخبرت الممرضة بتغيير الوقت لانها من التساعة تتنتظر فلما سمعت بذلك الدكتورة نفت الكلام. |
تم التواصل مع المريضة بنفس اليوم من قبل الطبيب المسؤؤل ومن قبل المشرف الاداري واكدت بان الدكتورة وعدتها بان يتم علاجها قبل الوقت وللكن لم يتم ذلك عدا محادثتها بصوت عالي ومرتفع واسلوبها غير مرضي.وتم شرح الية العمل وسير المواعيد بالمركز وتم قبول ذلك |
AAK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10906 | 19-04-60394 | 3/13/2019 12:00:00 AM | 1/7/2020 4:05:10 PM | |||||||
259 | منى علي البنعلي | 39457355 | malbinalia@hotmail.com | الخدمة ممتازة وجميع العاملين بطاقم الاطباء فوق الممتاز |
تم التواصل مع المريضة لشكرها ولكن لم يتم الرد ، وتم اطلاع مجلس ادارة المركز على الشكر |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 19-04-33004 | 1/7/2019 12:00:00 AM | 10/7/2019 11:03:40 AM | 1/7/2019 12:00:00 AM | |||||||
260 | حسن سلمان | لايوجد | 39660186 | hasansalmans1@gmail.com | تقدم المراجع بطلب اخضاع الاطباء المتعاقد معهم من وزارة الصحة من خارج البحرين لامتحانات تحديد مستوى وهذا من ما لمسه من قلت الخبرة من اخصائي اللثة في عيادة 8 من قسم الاسنان في المركز. |
تم التواصل مع المراجع والطبيب وتبين بأنه المراجع مستاء جدا من المعاملة الخشنة و القاسية من الطبيب خلال العلاج وقد تم التوضيح له ان هذا النوع من العلاج يحتاج لبعض القوة في بعض الاحين وكما انه من الممكن ان يكون الم من بعد العلاج . |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-04-53048 | 4/7/2019 12:00:00 AM | 5/22/2019 9:34:47 AM | 4/11/2019 12:00:00 AM | |||||
261 | لا يوجد | 39987736 | تتم أعمال الصيانة وتركيب الغراء للأرضيات وهي مادة منفرة وتسبب تحسس مما يؤثر على صحة المراجعين والعاملين |
قدم المراجع الشكوى بالحضور الشخصي ن وتم ابلاغه بأن المركز تحت الصبيانه ونراعي ان تتم بعض اعمال الصيانة في ايام العطل الأسبوعية وتم اتخاذ الإجراءات اللازمة من تهوية المركز وفتح الابواب لإزالة الروائح منه كما وتم إبلاغ الفنيين المتابعين للمشاريع بضرورة ابلاغ المقاولين بالقيام بمثل هذه الأعمال في الإجازات لتجنب الضرر على المراجعين والموظفين |
KHC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10230 | 19-04-36271 | 1/29/2019 12:00:00 AM | 4/14/2019 1:48:37 PM | 1/29/2019 12:00:00 AM | |||||||
262 | لا يوجد | 35558782 | طلب تغيير الدكتورة حيث انني قد واجهت عدة مشاكل في تشخيص حالات مرضية من قبل الطبيبة |
حضور شخصي وقد تم عمل استمارة طلب تحويل طبيب العائلة ولكن سيتم التحويل وقت امكن ذلك لصعوبة تغيير الطبيب وفقا للأنظمة والإجراءات ونظراً لعدم وجود أسباب واضحة من قبل المراجع وعدم تحديد المشكله بالضبط فلا يمكن التحقق من صحتها |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10230 | 19-04-88535 | 2/3/2019 12:00:00 AM | 1/7/2020 9:42:53 AM | 2/3/2019 12:00:00 AM | |||||||
263 | زينب صادق | 33977400 | تم الأتصال برقم المراكز لحجز موعد وتم أعطاء موعد 12.20 وعند تواجدي بالمركز تبين أن الموعد مسجل 12.11 وعند توجهي للطبيب المعني قامت بطردي من الغرفة بأسلوب غير لائق (طبيب غرفة 11)
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تم الإتصال بالمراجعة وأكدت ان الطيبة د. خاتون لم تعطها مجال للتبرير وأن الخطأ من الكول سنتر وليس منها وأوضحت أنها حصلت على موعد آخر في نفس اليوم بأمر من الطبيب المسؤل للنوبة وقد شددت على حسن التعامل مع المرضى وسماع مبرراتهم وقد تم رئيس مجلس الإدارة على إطلاع على الأمر وسيتم توجيه الطبيبه في حال اتضح سوء تعاملها مع المرضى |
KHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-47440 | 2/13/2019 12:00:00 AM | 4/14/2019 2:12:36 PM | 3/4/2019 12:00:00 AM | |||||||
264 | رائد الاحمد | 36336626 | شكوى بخصوص الازدام الحاصل بمركز الحد الصحي وتاخر المريض في المركز خصوصا عند استلام الادوية و امتلاء قائمة حجز المواعيد الالكترونيةواقترح المريض بفتح المركز 24 ساعة وكذلك اعاده فتح قسمي الاشعة و المختر في الفتره المسائية كالسابق وذلك للضرورة |
تم الاتصال بالمراجع وافاد بعده نقاط:
1- بأن خدمة المواعيد الالكترونية تكون ممتلئة. 2- كثافة المترردين على المركز عالية مما تؤدي الى طول وقت انتظار المريض في المركز وخصوصا على قسم الصيدلية و اكتمال مواعيد الاطباء . 3- اغلاق قسم الاشعة والمختبر اثر سلبا على جود الخدمات المقدمة فذكر المريض بضروره اعاده فتح هذا القسمين في الفتره المسائية كسابق. 4- اقترح بفتح المركز 24 ساعة.
تم الشرح للمريض نظام المواعيد و تم ابلاغة بأن سوف يتم رفع جميع النقاط للجهات المختصة ، واخيرا تم شكره على هذه الملاحظات المقدمة لزياده الجوده المقدمة في المركز الصحي |
BKH | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10230 | 19-04-90295 | 4/14/2019 12:00:00 AM | 2/13/2020 11:57:42 AM | 4/14/2019 12:00:00 AM | |||||||
265 | sujith | 37770930 | sujithkumar916143@gmail.com | must change resption staff appointmint not give perfect |
تم التواصل مع المراجع،وتبين بأن قام بمراجعه المركز في تمام الساعه 9 صباحا وتم اعطاءه اقرب موعد في تمام الساعه 2 مساءا، فقد تم الشرح له بطريقه اخذ المواعيد المسبقه عن طريق مركز الاتصال أو من خلال الموقع الألكتروني. |
HKC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-04-03606 | 4/9/2019 12:00:00 AM | 1/7/2020 4:08:00 PM | 4/15/2019 12:00:00 AM | ||||||
266 | لا يوجد | 39590700 | تطوير قسم رعاية مرضى السكر بحيث يكون قسم منفصل ومطور |
تم الإتصال به فقال يقترح تخصيص قسم لمرضى السكر نظرا لزيادة عدد المصابين واتضح انه لم يكن على علم بوجود عيادة الامراض المزمنة ولا عن وجود عيادة السكر المركزية وأنه يتابع في مجمع السلمانية الطبي فأبلغته عن وجود العيادات وعن خدماتهم ومتابعتهم لجميع الحالات وعن الخدمات الخاصة بمرضى السكر والأمراض المزمنة الاخرى كما اطلعته على آلية التحويل بين الصحة الاولية والثانوية وعن إمكانية متابعة علاجه بالمركز و وقد شكر على الإتصال كثيرا |
KHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-58101 | 4/2/2019 12:00:00 AM | 4/16/2019 8:46:58 AM | 4/11/2019 12:00:00 AM | ||||||||
267 | أسماء محمد علي | 690904339 | 36090904 | حضور شخصي لتقديم شكوى بخصوص عدم قدرتها لحجز موعد على العيادات العامة بسبب وجود موعد على عيادة الأمراض المزمنة بعد فترة وليس في نفس اليوم |
تم التأكد بمحاولة تسجيلها بالتسجيل الإلكتروني للتأكد من وجود المشكلة فأتضح انها صحيحة وبسؤال منسقي المواعيد أتضح صحتها بإفادة عدد من المرضى وسيتم رفع الموضوع للإدارة لمتابعة الموضوع وخلال هذه الفترة يمكنها أخذ المواعيد عن طريق مركز الإتصال أو الحضور الشخصي للمركز الصحي تم ارسال بريد الكتروني للمعنيين
الأخت الفاضلة جيهان مكي .. المحترمة الصحة الأولية تحية طيبة وبعد،، وردتنا شكوى بعدم امكانية المريضة من حجز موعد الكتروني على العيادات العامة بموقع وزارة الصحة وذلك لان المريضة لديها موعد مستقبلي على عيادة الامراض المزمنة، الرجاء المتابعة مع المعنين لحل المشكلة للاستفادة من هذه الخدمة. علماً بأني قمت بالتأكد شخصياً من وجود المشكلة عن طريق محاولة تسجيل موعد إلكتروني فلم يقبل النظام على الرغم من توفر المواعيد. وتقبلوا فائق الشكر والتقدير،، الأسم: أسماء محمد علي علي الرقم الشخصي: 690904339 الهاتف: 36090904
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KHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10230 | 19-04-04772 | 4/4/2019 12:00:00 AM | 2/13/2020 11:58:24 AM | 4/4/2019 12:00:00 AM | ||||||
268 | بسام السعدي | 39288441 | نحن من سكنة المجمع رقم 1016 والمسافة بينها وبين مركز مدينة حمد الصحي دوار رقم 3 ما يقارب 250 متر فقط ومركز الكويت بعيد جداً، يرجى تقريب المسافة |
تم الإتصال به وقد افاد انه يستطيع الذهاب لمركز مدينة حمد سيرا على الأقدام وهو السبب في طلبه لتحويل علاجه لمركز مدينة حمد وأكد انه لا يواجه اي مشكله في مركز الكويت الصحي وعليه فقد تم إبلاغه بأن توزيع المجمعات يراعي التوازن والطاقة الإستيعابية بالإضافة لمنطقة السكن وعليه سيتم رفع طلبهم للجهات المعنية نظراً لتقدم عدد من المراجعين بنفس المنطقة لنقل ملفاتهم وسوف يتم التواصل معه في حال الموافقة أو الرفض
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KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-08786 | 3/3/2019 12:00:00 AM | 1/8/2020 10:20:29 AM | 3/27/2019 12:00:00 AM | |||||||
269 | Yulia Romanowski | 820462705 | 39396460 | yuliaromanowski@gmail.com | Dear sir or madam, on 26.03.2019 our housemaid Donna Atieno went to jaw and asker clinic to find out how successful was her treatment of helicoacter pyroli. The doctor Ahmed Ayoub told her she needs to go to a private clinic and in the Health centre the couldnt do any teast and any treatments for foreigners. He refused to refer her to gastoenterologist as she has also some other problems. In the same time 7BHD were taken form her> Thats illegal what the doctor did. How can she get a proper medical care now? Thnaks and best regards, Yulia Romanowski |
تم الاتصال بمرافقه المريض وابلاغها بإن اجراء الدكتور صحيح ورسوم 7 دينار تشمل فقط استشارة الطبيب، وهذا ماقد نوه به موظف السجلات ولقد لقى الرد استحسانا وقبولا من مرافقه المريض وذكرت بإنها كانت تعتقد بإن الأستشارة تشمل استشارة المستشفيات الحكوميه ايضا |
JAC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10897 | 10906 | 19-04-08953 | 4/1/2019 12:00:00 AM | 1/7/2020 4:08:52 PM | 4/11/2019 12:00:00 AM | |||||
270 | ناصر احمد | اود في البداية تقديم الشكر والعرفان لدكتورة مالا فبفضل الله وفضلها انني ما زلت على قيد الحياة لابد من تغيير نمط عمل قسم التمريض حيث انهم لم يتم تقييم حالة المرضى في الدرجة الأولى ولكن لكن يعتمدون على من وصل أولا وللعلم بأنني كنت متعرض لجلطة ولكن كانو ينهون علاج مريضة كانت تعاني من الإسهال |
تم تحويل الشكوى إلى الأطباء والتمريض محضر تحقق من شكوى المريض ناصر أحمد الشكوى مرفوعة بتاريخ 29/1/2019 و تم تحويلها من قبل الإدارية و الطبيبة المسؤولة على الدكتورة مالا لمعرفة حيثيات المشكلة حيث ان المريض قدم الشكر في بطاقة الاستبانة للطبيبة و انتقد قسم التمريض قمت بالاتصال بالمريض مرار من بداية شهر 3 و لاكن لم يتم الرد و احيانا لا يرد و تم التواصل معه يوم الاربعاء بتاريخ 10 ابريل و تم الرد على المكالمة أقوال المريض في التاريخ المذكور أحضر المريض بواسطة زوجته على كرسي متحرك و تم أخد الكرسي من قسم التمريض و أدخلته زوجته الى غرفة اخد المحلول الوريدي و كان يتصبب عرق و تعبان و حسب كلامه جميع الممرضات كن مشغولات مع المرضى ..زوجته ذهبت الى الممرضة و أخبرتها بان زوجي يتصب عرق فأخبرتها يمكن عنده هبوط و حضرت لمعاينته و بدأت الممرضة بأخذ المؤشرات الحيوية و سؤال المريض و زوجته عن المشكلة و ادا ما كان يعاني من اي مشاكل مرضيه و قال لي ( لولا دكتوره مالا جان الحين انا ميت لان الممرضات ما سوو لي شيء)و اعترض على كلمة الممرضة يمكن عنده هبوط و أن الدكتورة هي التي قالت لهم اتصلوا بالإسعاف فسالته الم يتم عمل تخطيط قلب و اخد المؤشرات الحيوية و تسجيلك على الطبيب و استدعاء الطبيب لمعاينتك من قبل الممرضات ؟ قال نعم أقوال الممرضة أخبرتني الممرضة فاطمه حبيب بما حصل في اليوم الثاني للتاريخ المذكور كانت تعمل تخطيط قلب لمريضه و سمعت الحديث و ما يعانيه المريض و امرت الممرضة المباشرة للمريض بعمل تخطيط قلب و تسجيل المريض و اتصلت بالدكتورة مالا و أخبرتها بأن المريض حسب تخطيط القلب لدية MI و المريض تعبان فحضرت لمعاينته والاطلاع على تخطيط القلب و أكدت على ان المريض يعاني من MI و طلبت من الممرضات الاتصال بالإسعاف وحضر الاسعاف و تم نقل المريض الى قسم القلب بمستشفى العسكري و تم عمل له قسطرة قلبيه و للعلم تم إحضار المريض من السيارة بواسطة مساعد الخدمات فاطمه على كرسي متحرك تم التوضيح للمريض الآتي : ما قاموا به الممرضات ليس فيه تقصير و لم يتم تأخير المريض و تم معاينته و عمل الازم و نقله بواسطة الاسعاف من المركز خلال 45 دقيقه طلب الاسعاف يجب ان يكون بأمر من الطبيب الممرضة لديها خبرة في قراءة تخطيط القلب و التعامل مع مثل هدا الحالات و قامت بما يجب في اسرع وقت كما ورد الممرضة حضرت للمريض و عاينته و اخدت المؤشرات رغم انشغال جميع الممرضات بالمرضى المريض في نهاية المكالمة أثنى على جهود الممرضات و الاطباء في المركز و أخبرني بأنه حضر بعد شهر من التاريخ المذكور لشكر الطاقم التمريضي فلم يلتقي بأي من الممرضات الاتي كن موجودات في ذلك اليوم أمينة عبدعلي حسن الممرضة المسؤولة 15/4/2019 |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-03255 | 1/29/2019 12:00:00 AM | 2/23/2020 11:58:16 AM | 3/1/2019 12:00:00 AM | ||||||||
271 | فاطمة حسن | 32192291 | شكرا لجهودكم المبذولة لتطوير المركز ولكل الموظفين وبالاخص دكتورة دينا على تعاونها معي |
تم الاتصال بالمراجعة ولم ترد على الهاتف بتاريخ 17 ابريل 2019 اعادة الإتصال بالمراجعة في نفس اليوم وشكرها لملاحظاتها وقد تم ايصال شكرها للطبيبة المعنيه عن طريق رئيس الأطباء بالمركز كما تم تشجيعها على التواصل الدائم لرفع الملاحظات وبالتالي تطوير الخدمة بالمركز |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-26737 | 4/15/2019 12:00:00 AM | 4/17/2019 2:02:47 PM | 4/17/2019 12:00:00 AM | ||||||||
272 | لا يوجد | 36255644 | ملاحظة تكررت مرات عديدة فيما يتعلق بأخذ ارقام الاسنان في الصباح زحام ومشاجرة بين المرضى تتكرر بشكل يومي وهذا اصلا لا يليق بالمركز فضلا عن معاناة المراجعين |
تم الإتصال به وبين ان المرضى يتسابقون للحصول على أول الأرقام ولا يحترمون دور غيرهم ولا من جاء أولا ومن جاء متاخرا اقترح توزيع أرقام على المراجعين من خارج المركز قبل فتح البوابة لتنظيم الأدوار اضاف ان الشباب يسبقون كبار السن حتى وان حضروا بعدهم يأخذون المواعيد الأولى اقترح ايضا تولي حراس الأمن لمهمة توزيع البطاقات فتم ابلاغه بأن الحارس غير مسؤل عن هذا الأمر فضلا على أن المرضى قد يوجهون شكوى على الحارس ان اخطأ في توزيع الأرقام ولذلك تم منعه وعلق على ذلك بأن بعض الحراس فعلا قد يقومون بذلك مؤكدا على ان هذا الحل غير مناسب للتطبيق المشكله ليست متعلقة بتنظيم المركز فقط وانما يشترك فيها الثقافة العامة للناس في احترام أدوار الآخرين وعدم التعدي على حقوق الآخرين تم ابلاغه بأن الموضوع سيدرس في اجتماع مجلس الإدارة وستوضع الحلول الممكنه يتم الآن توزيع الأرقام من قبل قسم السجلات الصحية |
KHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10231 | 19-04-55316 | 4/11/2019 12:00:00 AM | 11/14/2019 12:07:28 PM | 4/11/2019 12:00:00 AM | |||||||
273 | لا يوجد | 39262684 | يجب عليكم وضع حل فوري لتزاحم الناس على أرقام الأسنان |
تم الإتصال به والهاتف مغلق المشكله ليست متعلقة بتنظيم المركز فقط وانما يشترك فيها الثقافة العامة للناس في احترام أدوار الآخرين وعدم التعدي على حقوق الآخرين الموضوع سيدرس في اجتماع مجلس الإدارة وستوضع الحلول الممكنه |
KHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10231 | 19-04-30247 | 4/10/2019 12:00:00 AM | 11/14/2019 12:07:56 PM | 4/17/2019 12:00:00 AM | |||||||
274 | عبدالله | 39660828 | انا من سكنة مجمع 1020 ومركز الكويت بعيد ارجوا نقل الملف إلى مركز مدينة حمد ولكم جزيل الشكر |
تم الأتصال به والهاتف مغلق
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KHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-62680 | 4/11/2019 12:00:00 AM | 4/17/2019 2:34:42 PM | 4/17/2019 12:00:00 AM | ||||||||
275 | د. أحمد عزام | 530406004 | 33330581 | azzam.ahmed@gmail.com | اسكن في اللوزي مجمع 1016 وكنت اتلقى العلاج في مركز مدينة حمد الصحي دوار 3 لانه قريب جدا من منزلي منذ العام 2017م الحين بلغت من العمر 66عندي أمراض مزمنه ومشكله في قيادة السيارة ولكن إدارة مركز مدينة حمد طلبو مني الإنتقال لمركز الكويت الصحي وهو بعيد جدا عن بيتي ارجوا اعادتي الى مركز مدينة حمد الصحي
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تم الإتصال به وابلاغه بتقديم طلب لمركز مدينة حمد افاد انه تقدم للوزارة بطلب فتم تحويله لإدارة مركز مدينة حمد الصحي فتقدم بطلب للمركز وتم رفض طلبعه لعدم وجود المبررات وانه قد ارسل رسالة لسعادة الوكيل لم يستلم الرد منذ اسبوع تقريبا وقد ابلغ بأن قرار نقل مجمع سكني لمركز آخر هو قرار من الإدارة العليا ولا يتخذ على مستوى الإدارة بالمركز |
KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-38249 | 4/11/2019 12:00:00 AM | 2/13/2020 11:59:06 AM | 4/17/2019 12:00:00 AM | |||||
276 | رباب ابراهيم | 791107906 | 35007642 | نحن من سكنة مجمع 1020 نريد ان ننقل إلى مركز مدينة حمد الدوار الثالث قريب لنا من السكن ولا يوجد مواصلات |
تم الأتصال بها وسؤالها عن الأسباب فأفادت بأن بالتالي: المركز مزدحم صعوبة الحصول على مواعيد تريد تغيير طبيب العائلة وانها لا تثق في علاجه فتم تحويل المشكلة لرئيس الاطباء للبحث في الأمر تم الإتصال بها من قبل رئيس الأطباء ومحاولة معرفة المشاكل العلاجية وقد تأكدت من أن جميع إجراءات الطبيب المعني(د. سناء) صحيحة ولا يوجد أي خطأ طبي أو تشخيصي في الحالات التي عرضت على الطبيبة كما أفادت المراجعة أنها لا تأتي لأخذ علاجها للسكر لأنها لا تريد الدخول على هذه الطبيبة وان عدد من أهالي المنطقة يعانون من نفس المشكلة لا يمكن تحويل علاجهم عن المركز فالقرار ليس داخلي والمعني هي إدارة مركز مدينة حمد الصحي بالاخص أن العدد كبير وطلب مجموعة من الأهالي توجد شكوتين من نفس المراجعة بالصندوق وستنظر إدارة المركز في إمكانية تغيير طبيب العائلة على الرغم من عدم وجود تبريرات بهذا الخصوص
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KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10231 | 19-04-77396 | 4/17/2019 12:00:00 AM | 11/14/2019 11:37:35 AM | 4/17/2019 12:00:00 AM | ||||||
277 | زينب جاسم | 36622902 | توحيد إجراءات التسجيل في طوارئ الأسنان طوارئ الأسنان كل يوم تختلف إجراءات التسجيل |
حضرت المريضة عند الساعة 3:30 مساء تنتظر فتح جهاز الأرقام لطوارئ الأسنان عند الساعة 3:45 مساء ، و تبين بأن منسقة المواعيد قد قامت بتنسيق البطاقات الشخصية بحسب من حضر أولا نظرا لإلحاح مرضى الأسنان الذين حضروا مبكرين قبل وقت التسجيل حيث اعترضت المريضة لعدم حصولها على الموعد لأول لطوارئ الأسنان بالرغم من أن المرضى الذين تم تسجيلهم حضروا قبلها . تم تنبيه المنسقين بعدم استلام البطاقات الشخصية للمرضى و الاعتماد على جهاز الأرقام كما هو متبع دائما . |
IHC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10906 | 19-04-21318 | 3/4/2019 12:00:00 AM | 1/7/2020 4:12:22 PM | 4/8/2019 12:00:00 AM | |||||||
278 | بولبرر | 66300022 | فاطمة عبد الوهاب ( الموظفة في الصيدلية ) تعاملها راقي و أخلاقها جميلة الله يوفقها دائما |
تم شكرالمريضة تم إيصال الشكر للموظفة من قبل مسئولة قسم الصيدلية |
IHC | Administrative | Appreciation | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 19-04-47376 | 3/7/2019 12:00:00 AM | 2/13/2020 12:01:29 PM | 3/8/2019 12:00:00 AM | ||||||||
279 | أمنة ناصر حبيب عبدالله | 570130980 | 33142323 | المواعيد غير مضبوطة اريد تغيير الدكتورة من غرفة 5 إلى غرفة 6 ملاحظة : اريد الدكتورة مال الله غرفة رقم 6 |
تواصنا مع المريضة و ذكرت بأنها تريد تلقي العلاج على غرفة رقم 6 بدلا من غرفة رقم 5 لأن مواعيدها أضبط مع المرضى ، و قد و اعتذرنا لها بأننا حاليا ليس بإمكاننا تسجيلها على غرفة رقم 6 ( الدكتورة / فاطمة مال الله) لأن العدد مكتمل ، و يمكنها متابعة اعلان المركز القادم للتسجيل على طبيب العائلة في شهر سبتمبر المقبل . |
IHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 19-04-41089 | 4/17/2019 12:00:00 AM | 2/13/2020 12:02:20 PM | 3/19/2019 12:00:00 AM | ||||||
280 | غير مسجل | غير مسجل | أرجو من وزارة الصحة توسعة قسم العلاج الطبيعي و توفير الأجهزة للعلاج لتوفر المرضى بكثرة و الوقت و شكرا |
توجد طلبات للتوسعة و التجديد ، و كذلك توجد طلبات لأجهزة جديدة |
IHC | Administrative | Suggestion | Physiotherapy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 19-04-25373 | 3/18/2019 12:00:00 AM | 4/17/2019 7:34:03 PM | 4/8/2019 12:00:00 AM | ||||||||
281 | a | 33001629 | اقتراح عمل مواعيد لقسم التحاليل زيادة عدد مظفي قسم التحاليل تمديد الوقت الى مابعد الساعه التاسعة صباحا |
تم الاتصال بصاحب الاقتراح عدة مرات ولكن لايوجد رد |
MJK | Administrative | Suggestion | Laboratory | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10924 | 10924 | 19-04-29684 | 3/18/2019 12:00:00 AM | 4/21/2019 7:36:41 AM | 4/18/2019 12:00:00 AM | ||||||||
282 | عبدالله ابراهيم | 39895415 | اقتراح تحويل المجمع 1020 الى مركز مدينة حمد |
تم الإتصال به وقد افاد ان مركز الكويت الصحي مزدحم جداً ولذلك يطلب تحويل علاجه لمركز مدينة حمد وأكد انه لا يواجه اي مشكله في مركز الكويت الصحي وعليه فقد تم إبلاغه بأن توزيع المجمعات يراعي التوازن والطاقة الإستيعابية بالإضافة لمنطقة السكن وعليه سيتم رفع طلبهم للجهات المعنية نظراً لتقدم عدد من المراجعين بنفس المنطقة لنقل ملفاتهم تم اطلاعه عن خدمات مركز الإتصال والمواعيد الإلكترونية إلا انه اصر على طلب التحويل وسوف يتم التواصل معه في حال الموافقة
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KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-51095 | 3/3/2019 12:00:00 AM | 2/13/2020 12:03:02 PM | 3/27/2019 12:00:00 AM | |||||||
283 | ابراهيم سلمان | 39322525 | فتح الأشعة في الفترة المسائية فتح غرفة معالجة خاصة لمرضى السكلر تقليل فترة المواعيد للأسنان الجميع متعاونين والأطباء الحمد لله ونرجوا منهم تقديم أفضل ما يمكن لمرضى السكلر |
اقترح عمل استبيان لمعرفة مدى الحاجة لفتح خدمات الأشعة بالمركز وقد تم ابلاغه عن توفر الخدمة في المنطقة الصحية وهو المعمول به للإستغلال الأمثل للمواد بالنسبة للغرفة الخاصة لعلاج السكلر بمركز الكويت الصحي فالبنية التحتيه لا تتسع لتنفيذ هكذا مقترح بالإضافة لوجود هذه الخدمة بمجمع السلمانية الطبي، كما لا يمكن توفير ايدي عامله خاصه لهذه الفئة بمركز صحة أولية تم إبلاغه عن فتح عيادة اسنان ثالثة وحلحلة اغلب المشاكل وتقليل قوائم الأنتظار بالإضافة لزيادة الطاقة الإستيعابية شكر الإتصال ووالإهتمام بآراء المراجعين كما ثمنت ملاحظاته ومقترحاته لما فيها من فرص لتطوير الخدما تالصحية |
KHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-55784 | 3/4/2019 12:00:00 AM | 4/21/2019 1:12:15 PM | 3/27/2019 12:00:00 AM | ||||||||
284 | فاطمة | 39546510 | سوء تعامل د. غرفة 10 وعدم كتابة العلاج اللازم وعدم معالجة كل المشاكل الصحية وطلبت تبديل العلاج عن هذه الطبيبة |
تم الإتصال بالطبيب المسؤل وابلاغه بالملاحظة وان المريضه لم يتم علاج جميع المشاكل الصحية فعرض على المريضة أخذ موعد اخر بعد التأكد من كل الإجراءات المتبعة في العلاج وانه تم صرف الأدوية اللازمة إلا ان المريضة رفضت ذلك ولم تكن راضية عن تعامل الطبيبة |
KHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10230 | 19-04-31030 | 3/4/2019 12:00:00 AM | 4/21/2019 1:00:08 PM | 3/4/2019 12:00:00 AM | |||||||
285 | ياسر حميد القلاف | 36058552 | المركز بعيد بالنسبة لسكنة اللوزي الرجاء تقريب المركز لنا /مجمع 1018 |
تم الإتصال به وافاد بأن المسافة بعيدة والمشكلة الأهم إزدحام المركز الصحي تم توضيح قنوات الوصول للمركز الصحي من خلال مركز الإتصال وموقع وزارة الصحة وتطبيق صحتي والحضوري الشخصي للحالات الطارئة كان معجباً بتطبيق صحتي وانه سيفعل هذه الخدمة وسيتواصل في حال واجه اي مشكله في المستقبل
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KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-95025 | 3/4/2019 12:00:00 AM | 4/21/2019 1:11:49 PM | 3/27/2019 12:00:00 AM | |||||||
286 | عبدالله عبدالرحيم | 38867032 | ارجاع مجمع 1020 إلى مركز مدينة حمد الصحي الإزدحام الشديد طول الإنتظار قلة المواقف |
تم الإتصال بالمراجع ووضح المشكله هي الإزدحام وانتهاء المواعيد بالأظافة لأضطرارة للوقوف في محة نقل العام خارج المواقف بالمركز لعدم توفر المواقف وهو ما يعرضه للمخالفات المرورية وغيره كما اضاف ان المسافة اقرب إلى مركز مدينة حمد منها عن مركز الكويت الصحي وقد وضحنا له عدم امكانية تحويل المجمع لهذه الأسباب ويوجد قنوات الوصول المتعدده للحصول على موعد وتجنب الإزدحام والانتظار في المركز
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KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-09701 | 3/6/2019 12:00:00 AM | 2/13/2020 12:04:31 PM | 3/27/2019 12:00:00 AM | |||||||
287 | هناء حسن | 37775324 | أخذ موعد اليوم 8:30 صباحاً وعند الحضور للمركز أخبرتني الموظفة موعدي بكرة وليس اليوم
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حضور شخصي لمكتب الإداري وتم إعطاءها موعد لنفس اليوم والإعتذار عن الخطأ الغير مقصود إلا انها كانت منزعجه لتأخيرها وطلبت الإنتباه وعدم تكرار الخطأ |
KHC | Administrative | Complaint | Appointments | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10230 | 19-04-60588 | 3/10/2019 12:00:00 AM | 4/21/2019 1:33:08 PM | 3/10/2019 12:00:00 AM | |||||||
288 | حسين هيات | 36405666 | الابر التي يستخدمها ليست متوفره وهي المورفين والابر البدلية ليست لها مفعول نفس أبر المورفين |
.لم يرد على الإتصال |
KHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-35475 | 3/12/2019 12:00:00 AM | 4/21/2019 1:56:21 PM | 3/27/2019 12:00:00 AM | |||||||
289 | حسين هيات | 36405666 | مواعيد العظام بعيدة، خدمة المركز ممتازة بس المرضى كثيرين ومواعيد المركز بعيدة ن ثلاث ساعات انتظار المركز لا يستوعب المرضى كثيرون جدا |
تم الإتصال به وتوجيهه لمراجعة مكتب خدمات المرضى بمجمع السلمانية الطبي ان كان ت الحالة مستعجلة تم اطلاعة على قنوات الحصول على مواعيد للمركز الصحي لتجنب التأخير والإذدحام واطلاعة عن تطبيق صحتي وعن آلية استقبال الحالات الطارئة
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KHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-13027 | 3/12/2019 12:00:00 AM | 4/21/2019 2:27:42 PM | 3/17/2019 12:00:00 AM | |||||||
290 | حسن | 36244044 | قسم الصيدلية جدا بطيئ المريض ينطر اكثر من 45 دقيقة قسم التمريض الدخول للدكتور من دون تنظيم جعل الصيدلية تعمل جميع الكونترات
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لم يرد على الإتصال يتم توجيه المرضى لعدم الحضور وقت الذروة واحيانا يكون هناك نقص في القوى العامله إلا ان متوسط وقت الإنتظار يقارب النصف ساعة تقريبا وهو وقت معقول بالنسبة للخدمات المقدمة من القسم
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KHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10231 | 19-04-94501 | 3/12/2019 12:00:00 AM | 11/14/2019 2:32:51 PM | 3/27/2019 12:00:00 AM | |||||||
291 | امل ميرزا التحو | 39602456 | تعامل عاملي قسم السجلات ممتاز جدا اشكرههم على تعاونهم المستمر وبالخصوص ليلى وفاطمة |
لا يمكن الإتصال بالهاتف النقال |
KHC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10231 | 19-04-73428 | 3/14/2019 12:00:00 AM | 11/14/2019 2:29:52 PM | 3/27/2019 12:00:00 AM | ||||||||
292 | فائقة حسان | 33335101 | التعديلات الحديثه ادخلت السرور علينا واصبح المكان ذي طاقة إيجابية |
تم الإتصال بالمراجعة وشكرها على الرسالة الإيجابية وتقدريرها للتطوير في المركز وحثها على التواصل الدائم لما فيه صالح العمل وتطوير الخدمة للأفضل |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-67789 | 3/17/2019 12:00:00 AM | 4/21/2019 2:36:15 PM | 3/27/2019 12:00:00 AM | ||||||||
293 | شهناز عيسى | 33233821 | قابلت الدكتورة مالا لأول مره من فترة طويله تقوم الطبيبة بمعاينتي فعلا والفحص الجسدي مع اني اعاني من زكام فقط حيث ان باقي الأطباء يكتفون بالأسئلة فقط وأعطاء الدواء مباشره |
الرنة خارجية ولم ترد على الإتصال |
KHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-29771 | 3/17/2019 12:00:00 AM | 4/21/2019 2:39:34 PM | 3/27/2019 12:00:00 AM | ||||||||
294 | مصطفى حسين | 3444470 | التمريض والحالات الإعتيادية الطوارئ كلها سيئة |
رقم الإتصال خاطئ |
KHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-81511 | 3/17/2019 12:00:00 AM | 4/21/2019 2:41:56 PM | 3/27/2019 12:00:00 AM | |||||||
295 | لا يوجد | 36269893 | لا يوجد اقتراح بالنسبة لتطوير الأقسام ولكن أرجو بأنشاء مكان مخصص للصلاة للرجال والنساء |
تم الإتصال به وابلاغه عن المكان المخصص للصالة وانه تم اغلاقه لأعمال الصيانة لمدة يومين فقط والمكان حاليا متوفر تم شكره على الملاحظة وتشجيعه على التواصل الدائم |
KHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-85362 | 3/21/2019 12:00:00 AM | 4/21/2019 2:44:55 PM | 3/27/2019 12:00:00 AM | ||||||||
296 | علي داود سلمان | 33733595 | حضور شخصي واستياء بسبب سوء تعامل د. خاتون |
تم تسجيله على د.يوسف لمعاينة افراد الأسرة في نفس اليوم فقد كانت شكوته عن رفض د. خاتون معالجة ابنته لـاخيره عن الموعد في قسم المختبر وقد وعدته على توجيه الملاحظة للطبيبة المعنيه عن طريق رئيس الأطباء
وقد تم تحويل الشكوى لرئيس مجلس الإدارة للتحقق في الأمر وحاولت الإتصال بالمريض فلم يرد على الإتصال |
KHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10230 | 19-04-74662 | 3/28/2019 12:00:00 AM | 4/21/2019 2:49:34 PM | 3/28/2019 12:00:00 AM | |||||||
297 | ابتسام عبدالعزيز العكري | 66361362 | اشكر د. مالا كثيرا /تعالج المرضى بكل أمانه وعلاجها فعال وتبث في نفس المرضى الطمأنينة أعجبني اسلوب تعاملها ولطفها مع المرضى وأتمنى ان تكون الطبيب المعالج لعائلتي |
طلبت تغيير علاجها لدكتوره مالا وتم ابلاغها عن صعوبة التحويل وانه قد يعاد فتح التسجيل مستقبلا واضافت ان الأطباء يرفضون اعطاء اجازة ليومين وطلبهم لأخذ موعد لليوم التالي ان لم تتحسن الحاله الصحية وهذا هدر وإضاعة للمواعيد وانه لم يتم الإتصال لها عن النتائج من شهر يناير واتضح ان التحليل لم يعمل لعدم توفر المواد المفاعله اللازمه لذلك لم يتصل بها وعليه تم توجيها لأخذ موعد بعد حوالي اسبوع من اجراء الفحوصات المختبريه في حال لم يتم الإتصال بها كما وسيتم رفع الملاحظة عن الإجازات للطبيبة المسؤلة |
KHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-59572 | 3/31/2019 12:00:00 AM | 4/21/2019 2:56:21 PM | 4/11/2019 12:00:00 AM | ||||||||
298 | فرح العصفور | 39469911 | اعطائي موعد من قبل ممرضة السكر بالتيلفون ثم في اليوم التالي استلام مسج على التلفون بوقت آخر النتيجة: اعتمادي على مسج التلفون ومجيئي للمركز والدكتولاة غير موجوده والممرضة غير موجوده |
حضرت شخصيا للإداري وقدمت شكوى عبرالصندوق بالمركز تم اعطاءها خيار موعد لليوم التالي فكان غير مناسب فأعطيت موعد آخر بحسب المناسب لها تم الإتصال بها في 11 ابريل واطلاعها بالمستجد وهو توجيه الممرضات بضرورة تأكيد وقت الحضور على المرضى عند الإتصال بالأخص عند وجود ترتيب داخلي في المواعيد وطلبهم من المرضى بتجاهل الوقت الذي سيصل على الرسالة القصيرة عبر الهاتف لتجنب مثل هذه المشكلة مستقبلا |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-04-54134 | 3/31/2019 12:00:00 AM | 4/21/2019 3:03:43 PM | 4/11/2019 12:00:00 AM | |||||||
299 | - | - | - | الرجاء زياده عدد الأطباء، المرضى كثيرين ومده الانتظار كبيره كل الشكر إلى الأطباء على المجهود الكبير الذي يقدمونه |
تم تحويل الأقتراح إلى رئيس مجلس الاداره لزياده عدد الاطباء. |
HKC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-04-59746 | 4/18/2019 12:00:00 AM | 4/22/2019 1:27:31 PM | 4/22/2019 12:00:00 AM | |||||||
300 | حسن سلمان حسن | 36688846 | عندما قررت كتابة ملاحظاتي وجدت ورقة واحدة ومستخدمة من قبل وقلم غير صالح للكتابة ،، يمكن تخيل الباقي |
تم الاتصال بالمريض والاستفسار عن ماحصل في ذلك اليوم وافاد بانه تابع لمركز مدينة حمد وذهب الى المركز في الساعه الخامسة ولكن المواعيد انتهت هناك وتم توجيهه الى مركز محمد جاسم كانو الصحي فجاء الى المركز في الساعه السابعة والنصف وايضا المواعيد انتهت وتوجه الى التمريضوقال انهم لم يقصرو معه وهو فقط يقول انه لايعقل ان تنتهي المواعيد بهذه السره وفارق الوقت كبير ، تم شرح الية حجز المواعيد واننا بصدد البدء في مشروع الضمان الصحي والذي نتمنى ان يتم من خلاله حل هذه المشكلة وتجه بالشكر لادارة المركز لتابعة شكاوى المرضى. |
MJK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10906 | 19-04-04800 | 4/10/2019 12:00:00 AM | 1/7/2020 4:14:32 PM | 4/23/2019 12:00:00 AM | |||||||
301 | منصور علي حسن الصعيدي | 660800950 | 36492272 | السيده الفاضله مديرة شؤون الاطباء بمركز حمد كانو الصحي بالرفاع.. اتقدم لكم بأسمى ايات الشكر والعرفان مقدرا جهودكم المبذوله من أجل رسم البسمه على وجوه الحالات المرضيه التي تتوجه إلى مركزكم الموقر حيث انني اخط هذه السطور القليله التي لم تفي بحقكم من جهد وعطاء وتفاني حبا لمهنتكم الساميه وانتماءا لمملكه البحرين وقيادتها الرشيده التي جعلت صرحكم العظيم فخرا وعزا لكل من ينتمي إلى مركز حمد كانو الصحي بالرفاع من إداره حكيمة وطاقم اطباء متميزين ومتمارسين في مهنتهم متعاملين مع كل الحالات المرضيه على قدر واحد من المساواه فلهم مني كل الاحترام والتقدير كما اخص بالذكر د.عزت متواجد في غرفه (3) الفتره المسائيه على جهوده الساميه وتقديره لمهنته الجليله وتعامله مع المرضى بطريقه مهنيه واخلاقيه رائعه وهذ ليس رأيي بمفردي بل رأي معظم المرضى الذين اسمع آرائهم فيه بكل حب وتقدير في قاعه الانتظار مما جعلني أطلق عليه لقب (الساحر) كما اكر طاقم التمريض على حسن معاملتهم وتقديم الراحه التامه للمرضى وخصوصا قسم الاستقبال والطوارئ الذي يقع على عاتقه العبئ الاكبر والمجهود الاكث والشكر موصول إلى قسم الشجلات الصحية لجهودهم المبذوله الواضحه لدى المجيع وشكري وتقديري لكل العاملين بهذا الصرح العظيم لإدارته الراقيه وجميع أقسام المركز من مختبر واشعه واسنان وصيدليه ورجال الامن وعاملين النظافه فهذه منظومة متكامله ناجحه لهم مني كل الحب والتقدير |
تم الاتصال بالمراجع،، و شكره على ذوقه الرفيع بكلمات الشكر والتقدير لجميع اقسام المركز وقد كرر الشكر اثناء المكالمة تم توصيل كلمات الشكر لجميع موظفين اقسام المركز |
HKC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10896 | 10896 | 19-04-79932 | 4/18/2019 12:00:00 AM | 4/23/2019 8:45:43 AM | 4/23/2019 12:00:00 AM | |||||||
302 | عبدالرحمن جمعه عثمان | 36618718 - 39618718 | ajothman@ymail.com | تأخير في عياده تنظيف الاسنان من الساعه 09.00 إلى الساعه 09:45 بسبب عدم الانتباه للمواعيد ودخول مريض موعده 08:30 الساعه 08:58 |
تم الأتصال بالمراجع من قبل الطبيب مسؤول اطباء قسم الاسنان، وتبين أن التأخير كان بسبب المريض الذي يسبقه لمراجعه قسم المختبر لفحص نسبه سكر الدم قبل البدء في علاجه لتنظيف الاسنان ولهذا السبب تأخرت المواعيد التاليه. وقد انهى المكالمة منوها بانها ليست شكوى وانما فقط للأستسفار عن سبب التأخير وشكرهم على العمل المتقن |
HKC | Administrative | Complaint | Waiting Period | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-04-63640 | 4/22/2019 12:00:00 AM | 1/7/2020 4:15:17 PM | 4/23/2019 12:00:00 AM | ||||||
303 | Dr Abdulla Kooheje | 34513458 | bahamad786@yahoo.com | All are doing good job |
تم التواصل مع المريض وتقديم جزيل الشكر على الملاحظة القيمة والتأكيد على استمرار تقديم الخدمات بهذا المستوى. |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 19-04-77151 | 4/23/2019 12:00:00 AM | 4/23/2019 11:53:30 AM | 4/23/2019 12:00:00 AM | |||||||
304 | None | None | None | التطوير من الكادر التمريضي و احترام المواطنين و التعاون معهم و ايضا جميع الاقسام |
الشكوى غير واضحة و لا يوجد رقم التواصل |
RHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-91244 | 4/10/2019 12:00:00 AM | 1/15/2020 8:42:27 AM | 5/22/2019 12:00:00 AM | ||||||
305 | None | None | None | أولا : احترام الموظف للمريضثانيا : أن يكون هناك مواعيد اكثر و بسبب ذلك الخدمة سيئة في الاستقبال |
يتم تسجيل المرضى في الفترة الصباحية إلى المسائية علما بأن عدد المرضى اكثر من الطاقة الاستيعابية للاطباء |
RHC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-54952 | 3/27/2019 12:00:00 AM | 5/22/2019 9:05:11 AM | 4/24/2019 12:00:00 AM | ||||||
306 | None | None | None | الصيدلية و سرعة الاستجابة |
الشكوى غير مفهومة و لا يوجد رقم للتواصل مع المريض |
RHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-73241 | 4/10/2019 12:00:00 AM | 1/15/2020 8:42:54 AM | 5/26/2019 12:00:00 AM | ||||||
307 | طاهر قاسم | 39809454 | علاج الاسنان مواعيده بعيده حتى ان المريض يضطر ان يذهب إلى العيادات الخاصة و موعد الاسنان بالمركز بعد اربع شهور و يكون المريضقد انتهت اسناانهعدم الالتزام بالوقتعلما بأنه احيانا يحصل تأخير عن الموعد 20 دقيقة و بعد الساعة العاشرة صباحا لا توجد مواعيد الا للطوارئ فقط
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RHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-85762 | 3/12/2019 12:00:00 AM | 1/15/2020 8:43:21 AM | 10/29/2019 12:00:00 AM | |||||||
308 | عبدالباسط | 35509202 | كل الاقسام سيئة |
تم الاتصال بالمريض حيث افاد بأن المركز خدماته بطيئة و بحاجة الى موظفين اكثر عدد لتلقي المريض خدماته بشكل اسرع |
RHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-82265 | 4/10/2019 12:00:00 AM | 1/15/2020 8:43:52 AM | 5/22/2019 12:00:00 AM | |||||||
309 | شيخة محمود محمد | 33474838 | shaikha2030@hotmail.com | نرجو توفير مكان للصلاة للنساء |
تم الاتصال بالمريضة و اخبارها بأن الادارة واضعة في عين الاعتبار موضوع توفير غرفة للصلاة بالمركز الجديد |
RHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-80842 | 2/24/2019 12:00:00 AM | 4/24/2019 9:53:51 AM | 4/24/2019 12:00:00 AM | |||||||
310 | مانع محمد البحيري | 66377116 | manea.3514@gmail.com | الرجاء تكبير سعة المركز الصحي |
تم الاتصال بالمريض و اخباره بأن سيتم افتتاح المركز الجديد قريبا |
RHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-71372 | 3/18/2019 12:00:00 AM | 4/24/2019 9:58:43 AM | 4/24/2019 12:00:00 AM | |||||||
311 | اسلام احمد | 33796323 | الانتظار للدخول على الطبيب لمدة ساعتين و بالاخير العلاج المقرر ليس موجود و متوفر في المنازل عبارة عن مسكن |
تم الاتصال بالمريض حيث افاد انه لم يكتب شكوى و احتمالية ان الرقم غير صحيح |
RHC | Administrative | Complaint | Drugs Availability | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-76390 | 4/10/2019 12:00:00 AM | 5/22/2019 8:58:56 AM | ||||||||
312 | None | None | None | يعطيكم العافية ما تقصرون |
لا يوجد رقم للتواصل لشكر المريض على هذه العبارة الجميلة التي تنعكس بشكل ايجابي على موظفين المركز |
RHC | Administrative | Appreciation | Administration | High | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-92503 | 4/10/2019 12:00:00 AM | 4/24/2019 10:04:02 AM | 4/24/2019 12:00:00 AM | |||||||
313 | سمير ناصر | None | 33873221 | رجل الامن يتدخل في عمل الموظفين بشكل متكرر و اكثر من مرة و يتم السؤال عن المسئول يقولون لا يوجد مسئو(في الفترة المسائية )ل |
تم الاتصال بالمريض و اخباره بأنه تم اتخاذ اللازم بشأن حارس الامن و ذلك بإنذاره شفهيا بعدم التدخل في عمل الموظفين و انه يجب ان يعمل تحت مهامه و مسئولياته الوظيفية |
RHC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-15099 | 3/12/2019 12:00:00 AM | 5/22/2019 9:08:44 AM | 4/24/2019 12:00:00 AM | ||||||
314 | None | None | None | النظام مطلوب و حلو بس المفروض يكون فيه سرعة في الخدمة |
يعمل الموظفون بالمركز بكل طاقتهم و هم حريصون على تقديم الخدمة بوقت قصير |
RHC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-16543 | 4/10/2019 12:00:00 AM | 4/24/2019 10:25:43 AM | 4/24/2019 12:00:00 AM | |||||||
315 | None | None | None | المستشفى ممتاز |
نشكر المريض كإدارة لحسن الظن . |
RHC | Administrative | Appreciation | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-44581 | 4/10/2019 12:00:00 AM | 4/24/2019 10:27:56 AM | 4/24/2019 12:00:00 AM | |||||||
316 | عدنان فرحان الفرحان | None | 33546671 | يفضل أن لا يكون تجمع امام المستشفى و خاصة في الفترة الصباحية عندما يفتح المركز منظر الناس غير حضاري |
تم الاتصال بالمريض و اخباره بأنه سبق و ان تم الاعلان عن عدم التجمهر بسبب وجود الية للتسجيل و هي اخذ موعد عن طريق خدمة مركز الاتصال او الاون لاينأما بالنسبة لوقوف المرضى خارجا فهو تصرف شخصي |
RHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-68768 | 4/10/2019 12:00:00 AM | 1/15/2020 8:44:19 AM | 5/26/2019 12:00:00 AM | |||||||
317 | None | None | None | يرجى رقابة الموظفين بسبب تعاملهم للمريض |
يتم رقابة الموظفين من كل مسئول قسم بشكل مستمر |
RHC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-33786 | 4/10/2019 12:00:00 AM | 5/26/2019 12:21:39 PM | 4/24/2019 12:00:00 AM | ||||||
318 | None | None | None | شكوى بتعامل السكيورتي نبيل بالتعامل مع المرضى و يتم توزيع ارقام الاسنان على من يريد و رغم وصولي قبل الوقت |
شكوى المريض غير صحيحة بحيث ان مهمة الحارس لتنظيم المرضى و تسهيل تقديم الخدمة لهم و يتم توزيع الارقام من قبل الحارس بسبب حدوث فوضى عند الجهاز مما يستدعي تدخل الامن . |
RHC | Administrative | Complaint | Behavioral | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-32590 | 4/10/2019 12:00:00 AM | 5/26/2019 12:22:25 PM | 4/24/2019 12:00:00 AM | ||||||
319 | None | None | 17620052 | كان عندي موعد مع دكتورة فاطمة جناحي اخبرتها عن مرضي قسم العظام و تم معاينتي و عندما اخبرتها عن اذني قالت ليس لديها وقت فقط لشيء واحد و يجب اخذ موعد اخر - لا اعتقد هذا الشي في صالح المريض |
تم التحدث مع المريضة و شرح ظروف العمل و تم تفاهم الطرفين |
RHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-88968 | 2/24/2019 12:00:00 AM | 1/15/2020 8:46:12 AM | 5/22/2019 12:00:00 AM | ||||||
320 | zahid saeed | 39419125 | reception and blood department |
تم تنبيه المعنين بذلك على ان لا تكرر هذه المشاكل في المستقبل |
RHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-50565 | 3/14/2019 12:00:00 AM | 1/15/2020 8:46:50 AM | 1/6/2020 12:00:00 AM | |||||||
321 | صالح عمر مثنى | 33345234 | شكرا لكم |
RHC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-16095 | 3/13/2019 12:00:00 AM | 4/24/2019 12:42:23 PM | 4/24/2019 12:00:00 AM | |||||||||
322 | كوثر أحمد محمد | 971202125 | 36577312 | غرفة 3 فاطمة العويناتي لم تفحص المريضة واكتفت بوصف المريضة للمشكلة لاعطاء الادوية!! |
تم الاتصال بالمريضة من قبل الطالطبيب المسئول بتاريخ 10 ابريل 2019، 12:30 مساءً، وتم استلام الرد من الطبيبة بتاريخ 15 ابريل 2019 صباحاً. رد الطبيبة: من أولويات تشخيص أي مريض يدخل عيادتي أخذي للتاريخ المرضي إضافة اليه الفحص الطبي وإن لزم اللجوء إلى التحاليل. اهتماماً مني بالرعاية التامة أقوم بأخذ التاريخ للمريض ومن ثم الفحص السريري، فمن تشتكي من ألام في الحلق لزاماً مني فحص الحلق ليس مجرد رضا للمريض بل أيضاً للتفرقة اذا كان التهاب فيروس او بكتيري وبناءً عليه أقر العلاج المناسب لكل حالة. فالفحص الطبي جزء لا يتجزأ من رعايتي لمرضاي اليومية. حيث يستحيل وصف أي دواء دون الفحص. مع جزيل الشكر للمريضة وتمنياتي لها بالصحة الدائمة |
BHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10230 | 19-04-31379 | 4/10/2019 12:00:00 AM | 2/13/2020 12:06:46 PM | 4/15/2019 12:00:00 AM | ||||||
323 | فاطمة بو علي | 33167111 | مسئولة العلاج الطبيعي ذوق و حسن تعامل العلاج الطبيعي : أريد أن أتقدم بجزيل الشكر و التقدير للسيدة زهراء الانسانة الراقية ، خلق ، و انسانية و مهنيه عالية السيدة / زهراء و أمثاله يحتاجون تكريم ، فعطائهم متميز و التكريم يعطيهم دافعية أكثر . |
تم الاتصال بالمريضة من قبل مسئولة العلاج الطبيعي لشكرها على الشكر الذي قدمته للموظفة . |
IHC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10230 | 19-04-74736 | 4/4/2019 12:00:00 AM | 2/20/2020 12:31:41 PM | 4/21/2019 12:00:00 AM | ||||||||
324 | فاطمة بو علي | 33167111 | الاستقبال شكر لجميع الموظفات على حسن تعاملهم و شكر خاص للسيدة وردة يوسف على حسن تعاملها |
تم التواصل مع المريضة و شكرها على الشكر الذي قدمته للموظفين |
IHC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 19-04-13776 | 4/18/2019 12:00:00 AM | 2/20/2020 12:32:19 PM | 4/22/2019 12:00:00 AM | ||||||||
325 | shahzaib | none | 38763423 | reception department not good behave not good to customr and also he not gide proper . one lady say come 2 o'clock another one lady say come 3 o'clock . I have serious problem , but say me wait . |
تم اشعار الموظفين بضرورة اعطاءا و ارشاد المريض بكافة المعلومات الصحيحة و الواضحة |
RHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-02028 | 3/31/2019 12:00:00 AM | 1/15/2020 8:47:57 AM | 1/6/2020 12:00:00 AM | ||||||
326 | none | none | none | عدم التعاون و عدم قبول المريض |
الشكوى غير واضحة للرد |
RHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Other Channels | 10865 | 10865 | 19-04-83352 | 4/10/2019 12:00:00 AM | 10/29/2019 1:57:03 PM | 4/24/2019 12:00:00 AM | ||||||
327 | none | none | none | صوت المكرفون ما ينسمع الرجاء تعديله |
الصوت واضح |
RHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-07419 | 4/10/2019 12:00:00 AM | 5/22/2019 8:51:43 AM | 4/24/2019 12:00:00 AM | ||||||
328 | none | none | 35002952 | عندي مشكلة مع عيادة الاسنان بستمرار و ندخل السكيورتي مع المرضى بشكل استفزازي و لازم وجود آليه لتنظيم الدور |
تم الاتصال بالمريض و اخبارها بأن حارس الامن ماهو الا يعمل ضمن نطاق مهامه الوظيفية من تنظيم و العمل على خدمة المريض بشكل فعال |
RHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-07191 | 3/26/2019 12:00:00 AM | 4/29/2019 8:27:41 AM | 4/24/2019 12:00:00 AM | |||||||
329 | none | none | none | أرجو توفير مصلى للنساء و الرجال و تعديل ساعة شاشة الكونتر |
سيتم توفير غرف للصلاه في المركز الجديد |
RHC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-93262 | 4/10/2019 12:00:00 AM | 10/29/2019 2:00:46 PM | 4/24/2019 12:00:00 AM | |||||||
330 | NONE | NONE | NONE | ارجو وضع كؤس للماء ، اما تقييم باقي الخدمات ممتازة |
يتم وضع كؤؤس للماء بشكل مستمر |
RHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-76163 | 4/10/2019 12:00:00 AM | 4/29/2019 8:38:02 AM | 4/24/2019 12:00:00 AM | |||||||
331 | NONE | NONE | NONE | أرجو اصلاح آلات الطعام و بالاخص الات شرب القهوة و الحليبو اتمنى لكم دوم التقدم و الازدهار |
تم اشعار الشركة |
RHC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-04-75496 | 4/10/2019 12:00:00 AM | 5/22/2019 8:54:38 AM | 4/24/2019 12:00:00 AM | |||||||
332 | غير مسجل | لا توجد مواعيد بالرغم من حضوري الساعة 10:30 و لا يوجد أحد في المركز إلا قليل |
انتهت المواعيد بسبب نقص عدد الأطباء و المريض لم يكن م نالحالات الطارئة و يمكنه حجز موعد في الفترة المسائية |
IHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Other Channels | 10202 | 10906 | 19-04-81824 | 4/18/2019 12:00:00 AM | 1/7/2020 4:15:54 PM | 4/22/2019 12:00:00 AM | ||||||||
333 | غير مسجل | أرجو توفير مكان للصلاة جزاكم اااه خير ، لأن غالبا ما يؤذن للصلاة و نحن في المركز فتفوتنا الصلاة |
لا يتوفر حاليا غرفة للصلاة سنوفر غرفة للصلاة عند توفر المكان |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-04-43708 | 4/18/2019 12:00:00 AM | 1/15/2020 8:52:36 AM | 4/24/2019 12:00:00 AM | |||||||||
334 | لايوجد اسم | الاطباء اخر ليل يمشمون قبل حضور اطباء نوبة نهار |
هناك بصمه دخول وخروج ولا يمكن ان يخرج الطبيب قبل انتهاء دوامه الرسمي |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-04-48221 | 4/14/2019 12:00:00 AM | 10/9/2019 10:33:49 AM | 4/22/2019 12:00:00 AM | ||||||||
335 | - | - | - | قسم الاسنان، الساعات الطويله للانتظار لغرفتين فقط، يجب فتح باقي الغرف وكذلك نظام المواعيد متعب جدا نذهب ونتأتي مرارا وتكرارا، فيجب وضع نظام الكتروني للمواعيد وشكرا الخدمه المقدمه من قبل قسم الاسنان بطئ جدا |
توجد 3 عيادات في الفتره الصباحيه وعيادتين في الفتره المسائيه بشكل يومي، وعيادتين تنظيف اسنان يوميا. توجد خدمه المواعيد المسبقه للفتره الصباحيه والمسائيه لعياده الأسنان وتنظيف الأسنان. |
HKC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-04-58298 | 4/25/2019 12:00:00 AM | 1/7/2020 4:17:21 PM | 4/30/2019 12:00:00 AM | ||||||
336 | وليد الين | 790106094 | 39412000 | عدم الرد على هاتف البداله الخاص بالمركز منذ اسبوعين وانا احاول الاتصال بهم لكن لايوجد رد وايضا رقم الاتصال المركزي (800700) لايردون ع الهاتف |
تم الاتصال بالمريض ومعرفه موضوع الشكوى والتي هي عدم الرد على هاتف بقسم الرعايه وانه أتصل على القسم عدت مرات لكن لم تتم الاجابه عليه . تم اخباره بانه بعض الاوقات تكون فيه كاتبه الرعايه مشغوله بالمرضى الموجودين في القسم ولاتستطيع الرد على الهاتف. تم الاعتذار منه وتم تنبيه كاتبه الرعايه بالرد على جميع الاتصال وتم اعطاء ابنه موعد اخر للتطعيم. |
YAE | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 19-05-22604 | 4/10/2019 12:00:00 AM | 10/9/2019 10:34:06 AM | 4/11/2019 12:00:00 AM | ||||||
337 | حسين احمد | 821004840 | 35130628 | الدكتور غرفه 2 يدخل المرضى بصوره عشوائية وبدون ان ينادي المرضى يوجد مرضى على نفس الغرفه ينتظرون مناداتهم نرجو من المعنيين في الوازه التنبيه على جميع الموظفين مراعات المرضى والمرونه في التعامل معهم |
تم الاتصال بالمراجع والتي كانت ملاحظته انه المرضى يدخلون على غرفه الدكتور بدون ان يتم مناداتهم.. تم الاعتذر من المراجع وتم التحدث مع الدكتور المعني(د.حسن) من قبل رئيس مجلس الاداره بأن يتم ادخال المرضى حسب اوقاتهم بأستثناء مواعيد الطوارىء المصنفين
كما شكر المريض إداره المركز على تواصلهم معه وذلك لحل الموضوع وعدم تكراره |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 11985 | 19-05-97261 | 3/24/2019 12:00:00 AM | 10/9/2019 10:50:17 AM | 3/27/2019 12:00:00 AM | ||||||
338 | اسامه الماجد | لايوجد موظف في قسم الرعايه الساعه 1:45 ظهرا |
بشأن مانشر في جريده البلاد وبناءاً على طلبكم في التحقيق بشكوى السيد أسامة الماجد تم الأجتماع يوم الثلاثاء بتاريخ 12/3/2019 مع موظفة الرعايه زينب ميرزا بشأن عدم وجودها بقسم الرعايه والتي افادة بأنه يوم الأحد بشكل عام يكون القسم مزدحم بالمرضى وبسبب وجود أكثر من عياده مفتوحه في يوم الاحد ( عياده الحوامل و عياده فحص الاطفال ) وأنها لم تستطيع الخروج لأخذ وقت راحه وعند انتهائها من تسجيل جميع المراجعين وخلو القسم من المرضى عند الساعه الواحده والربع تقريبا ظهرا ذهبت لأخذ فتره راحتها وأداء فريضه الصلاه الظهر مع العلم أنه موظفه الرعايه تبذل قصار جهدها لخدمة المرضى وأنها لاتأخذ فتره راحه عند وجود ازدحام في القسم وتأجل راحتها الى حين الانتهاء من المرضى والمراجعين . ومن جهة اخرى إدارة مركز يوسف انجنير تبذل قصار جهدها لخدمة المرضى وحل مشاكلهم بأحسن صور وبأكمل وجه وان السيد أسامة الماجد لم يحضر وقتها لتدوين ملاحظته او شكواه بهذا الخصوص. |
YAE | Administrative | Complaint | Appointments | Mother and Child Care | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Other Channels | 10864 | 11985 | 19-05-85482 | 3/10/2019 12:00:00 AM | 10/9/2019 10:52:37 AM | 3/12/2019 12:00:00 AM | ||||||||
339 | سعد سلمان | جهاز الارقام لايعمل منذ تقريبا شهر والوضع غير منظم |
بخصوص شكوى السيد سعد سلمان بخصوص جهاز الارقام تم الاتصال به واخباره بأن هناك تواصل بين ادارة مركز يوسف انجنير والاداره المختصه لانهاء اجراءات التصليح بأسرع وقت
|
YAE | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 19-05-97936 | 4/22/2019 12:00:00 AM | 10/9/2019 10:32:29 AM | 4/22/2019 12:00:00 AM | ||||||||
340 | رقية جميل | 921006578 | 34105506 | نظام المواعيد غير عملي للمريض لانه من الصعب تحديد وقت الذهاب الى المركز كام انه الموظفين غير مبالين في وقت العمل وانشغالهم بالهاتف امام المريض وعدم اجابتهم على استفساراتهم الى بعد انتهائهم من الهاتف |
تم الاتصال بالمريضه ومعرفه الموضوع بأنه حضرت المريضه يوم الخميس الساعه 3:30 عصرا وحضرت الى موظفه ( ساميه حبيب ) وكانت منشغله بالهاتف وكانت تشاهد فيديو على الهاتف وعند الانتهاء من مشاهده الهاتف تاكدت لي من رقم الغرفه المسجل اسمي عليها .
تم الاعتذار من المريضه وتم الاتصال بالموظفه وتنبيهها شفويا وتم التعميم على جميع الموظفين بعدم استخدام الهاتف اثناء جلوسهم ع الكونتر. وعن نظام المواعيد تم اخبارها انه هناك عدة قنوات لحجز المواعيد وتم اخبارها بهم بأن هناك الاتصال المركز 80007000 وانه هناك موقع الوزاره وانه هناك تطبيق للهواتف |
YAE | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 19-05-86426 | 4/18/2019 12:00:00 AM | 10/9/2019 10:32:48 AM | 4/21/2019 12:00:00 AM | ||||||
341 | Ali Ebrahim Alaali | 37746605 | ae.alaali@gmail.com | اقتراح من المريض ان يتم استلام الادوية المقرر صرفها لذوي الاحتياجات الخاصة من مجمع السلمانية الطبي في المراكز الصحية. على ان يقوم المريض بطلب الادوية من صيدلية المركز الصحي ويتم جلبها له من السلمانية ليستلمها من المركز. |
تم التواصل من قبل مسئولة الصيدلية مع المراجع هاتفيا لأكثر من مرة الا انه لم يرد
تم ارسال رسالة له عن طريق الايميل
( السلام عليكم السيد علي إبراهيم العالي المحترم تحية طيبة وبعد، استلمنا مقترحك بخصوص توفير أدوية السلمانية لذوي الاحتياجات الخاصة وتم الاتصال بك عدة مرات للرد بهذا الخصوص. يوجد في السلمانية طريقة معينة واستمارات خاصة لتقديم طلب توصيل الأدوية واستلامها من مركزك. تستطيع سؤال مكتب علاقات المرضى بالسلمانية وسوف يجيبون على استفساراتك؛ علماً ان الموافقة تتم بعد استيفائك لشروط معينة من قبلهم. هذا ما لزم وتقبل مني فائق التحية والتقدير عفيفة مهدي مسئولة صيدلية مركز عالي الصحي )
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AHC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 8965 | 8965 | 19-05-75555 | 4/1/2019 12:00:00 AM | 5/2/2019 7:44:19 AM | 4/21/2019 12:00:00 AM | |||||||
342 | حسين عبد علي محمد رضي | 33775799 | تغيير شركات الدواء بإستمرار يؤثر على استقرار صحة المريض. |
قامت مسئولة الصيدلية في المركز بالتواصل هاتفيا مع المراجع بخصوص شكواه
ابلغته بأنه سيتم رفع شكواه او مقترحه واعلامه بضرورة ابلاغ الطبيب بأي عرض جانبي قد يحدث له بسبب تبديل الدواء |
AHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-05-38356 | 4/1/2019 12:00:00 AM | 10/9/2019 10:28:15 AM | 4/7/2019 12:00:00 AM | |||||||
343 | لايوجد | لا يوجد | 33317570 | موظفة اعطاء مواعيد قسم الاسنان لا تبتسم |
تم الاتصال بصاحب الشكوى مرات عديدة الا انه لم يرد على الاتصالات |
SJC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-05-09746 | 4/22/2019 12:00:00 AM | 5/22/2019 9:31:42 AM | 5/2/2019 12:00:00 AM | ||||||
344 | امال عبد العزيز | 36494606 | تقدمت المريضة آمال عبدالعزيز برسالة شكر إلى منسقة المواعيد بقسم العلاج الطبيعي وقالت انها تتمتع بذوق عالي تقدمنا لمروة بالشكر على حسن تعاملها مع المرضى |
ستقوم مسؤولة قسم العلاج الطبيعي بتوجيه الشكر للأخصائية المعنية |
SJC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-05-51716 | 4/22/2019 12:00:00 AM | 5/2/2019 8:56:30 AM | 5/2/2019 12:00:00 AM | ||||||||
345 | زينب جعفر | 35575726 | اكل الدكتور سامي سلامة في وقت الدوام غرفة الكشف رقم 18 وقت العلاج المسائي الساعة 7:30 |
تم اتصال رئيس مجلس الادارة مع المريضة حيث شرحت المريضة الشكوى و عليه تقدمنا بالاعتذار للمريضة مع تنبيه الطبيب و الاطباء بشكل عام بعدم الاكل امام المرضى و خاصة في غرف الكشف علما بان توجد غرفة استراحة خاصة بالاطباء |
SJC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-05-66046 | 4/30/2019 12:00:00 AM | 2/20/2020 12:34:45 PM | 5/2/2019 12:00:00 AM | |||||||
346 | جاسم الموسوي | 850806615 | 66666661 | j@alfateh.bh | حسب زيارتي اليوم لمركز الشيخ جابر الصباح في باربار في تمام الساعة 12:20 مساء في مكتب الطبيب المناوب رقم 9 بسبب معاناتي مع فمي يوجد قرب اللوزتين تحجز و يحتاج لتحويل لاستشاري انف و اذن و حنجرة لمعاينته و اعطائي العلاج المناسب لذالك و هي رفضت تحويلي بسبب اني لا اعاني من الم و انا وضحت لها باني اعاني من تعب شديد منها و لكنها رفضت و قالت لما يصيدك مضاعفات اقسى او حمى ساقوم باجراءات تحويلك للاستشاري فهل هذا معقول اريد ورقة موعدي و الا تتحملون اعراضي و تعبي و اريد موعد مستعجل ايضا دون تاخير او موعد بعيد فهل هذا مقبول صحيا . |
تم الاتصال بالمريض على الرقم المرفق الا ان الرقم لا يعمل و تم نقاش الحالة مع الطبيبة و ذكرت ان حالته لا تستدعي التحويل و قدمت له العلاج المناسب لحالته |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10862 | 10230 | 19-05-31789 | 4/30/2019 12:00:00 AM | 2/20/2020 12:35:12 PM | 5/2/2019 12:00:00 AM | |||||
347 | عائشة شريف | 34456596 | شكوى تتضمن عدم رضى المريضة من العلاج و الخدمه المقدمة من قبل الطبيبة |
الرد على الرسالة : على رغم ان الشكوى حدثت منذ 6 اشهر فأنا لا اتذكر كل التفاصيل ولكن سأكتب حسب مافهمته من صاحبة الشكوى .. أولا: اذا كانت البطاقة صفراء فإنه بالامكان معاينة المريضة خلال ساعة وانا قد عاينتها قبل ذلك بكثير ثانيا: عندما كنت ابحث في التلفون وذلك للبحث عن اسم القطور والجرعة ثالثا: عندما دخلت ام المريضة اخذت التاريخ المرضي , وقمت بقياس درجه حرارة وكانت 37 وعند الفحص تبين انها تعاني من احتقان في البلعوم واحتقان في طبلة الاذن فاخبرتها بان هناك احمرار في طبلة الاذن وتم استخدام هذا المصطلح لسهولة فهمه عند المرضى واخبرتها انه بالامكان معالجة احمرار طبلة الاذن باستخدام شراب البروفين يستخدم كل 8 ساعات فهو يعمل كمضاد للاحتقان ويخفف الاحمرار و الالم واستخدام قطور مهدئة للاذن وفي حال ارتفاع الحرارة يمكنها اضافة البروفين مع البندول .... ولكن عند حدوث ارتفاع مستمر للحرارة وعدم الاستجابة للمسكنات خلال يوم او يومين فامكانها استخدام المضاد الحيوي
التعليق: تم التواصل مع والده المريضه و الاستفسار عن محتوى الشكوى و كما تم استلام الرد من الطبيبه على الشكوى. تم ابلاغ والده الطفله بالنقاط السابق ذكرها في الرد من الطبيبه و بيان وجهة نظر الطبيبه من الناحيه العلميه. كما تم التنبيه على الطبيبه الى اسلوب التواصل مع المرضى. هذا ما لزم و تم اقفال الشكوى.
تحياتي, د. منى القاسمي رئيس مجلس اداره مركز بنك البحرين والكويت الصحي |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10230 | 19-05-13120 | 4/28/2019 12:00:00 AM | 2/20/2020 12:36:00 PM | 4/30/2019 12:00:00 AM | |||||||
348 | ابراهيم الدوسري | 600112888 | 66343646 | bohassan1967@gmail.com | اخذنا موعد عن طريق الانترنت على حجرة الدكتورة زينب وتم تأكيد الموعد بالنت ثم في اليوم التالي لم تحضر الدكتورة زينب وتم تحويلنا على الدكتورة نور الحمادي ولكن تغير وقت الموعد من 12:30 الى 11:47 وعندما ذهبنا على موعدنا السابق وهو 12:30 والا موعدنا فات عندما حولنا الى 11:47 والدكتورة غادرت عن الساعة 12:00. والمشكلة أنهم غيرو الدكتورة في النت ولكن لا يوجد اشعار كرسالة نصية أو مكالمة ولكن مجرد تغير في النت ونحن لا نعلم |
تم التحدث مع صاحب الشكوى، وبنا له بأنه لا يمكن تغيير المواعيد في النت، الطبية في اليوم المقصود فعلاً اجازة مرضية، إلا أنه لم يتم تحويلهم على أي طبيب آخر وذلك من خلال تتبع الموعد، ربما حدث تغيير في الموعد قبل أن يثبت هو الموعد، كذلك ليس من المنطقي أن يبدل موعده بموعد يسبقه في الوقت، وقد تفهم الأمر |
NAC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10187 | 10187 | 19-05-56169 | 4/29/2019 12:00:00 AM | 5/22/2019 9:34:07 AM | 4/29/2019 12:00:00 AM | |||||
349 | خديجة جعفر | - | 36656733 | الدكتورة غير محترمة وعير مراعية لمشاعر المريض بسبب بسيط لايستدعي هذا الاسلوب تاريخ 11/4/2019 الساعه 07.50 صباحاً غرفة رقم 1 |
تم رفع الشكوى الى رئيس الاسنان بالمنطقة الاولى، وتم محاولة الاتصال بالمريضة عدة مرات ولم يتم الرد على الاتصال تم تنبيه الطبيبة بضرورة احترام رأي المريض واعطاءه الحرية في اختيار طريقة العلاج مالكم يحدث ضرر او يتنافى مع مصلحة المريض ولايخالف القوانين وضرورة الانتباه الى اسلوب وطريقة التواصل مع المرضى كما تعهدت الطبيبة بعدم تكرار ذلك وذدمت الاعتذار عن مابدر منها |
NDC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-05-03311 | 4/17/2019 12:00:00 AM | 2/20/2020 12:36:23 PM | 4/21/2019 12:00:00 AM | ||||||
350 | فاطمة حسين الأسود | الهاتف غير صحيح | الصيدلية بطيئة |
تم الاتصال بالرقم الموجود بالشكوى واتضح بأن الرقم المكتوب ناقص فلم نستطع التواصل مع المريضة لسؤالها عن الوقت لتبين الاسباب الفعلية لبطئ الصيدلية في وقت شكواها , كما تم التواصل مع الموظفين في ذلك اليوم وحثهم على العمل بشكل اسرع وتذكيرهم بالاتصال باي صحة للتبليغ عن اي بطئ او خلل |
SJC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-05-65306 | 4/30/2019 12:00:00 AM | 5/22/2019 9:30:11 AM | 5/5/2019 12:00:00 AM | |||||||
351 | جاسم الموسوي | 850806615 | 66666661 | j@alfateh.bh | حضرت اليوم للزيارة مركز الشيخ جابر الصباح ساعة 9 مساء بسبب مضاعفات الم الحنجرة بسبب وجود الحجر و ابلغوني ليس هناك مواعيد و لما ذهب قرب مكاتب الاطباء ليس هناك مرضى فلماذا النظام الالكتروني اصبح ابلغ و افضل من الحكم البشري في التنظيم انتم سبب سوء الخدمات بانظمتكم الفاشلة و فوق عيب الطبيب في غرفة 9 في سكوتي السالفة و الان احضر للمستشفى لديكم للمرة الثانية لنفس الموضوع هل تحبون ان تجعلون المريض يعاني لكي يحصل على العلاج المناسب او هذا طرد منكم للمرضى لكي متوجها للعلاج في المستشفيات الخاصة لمتى تتحمل سوء و فشلكم و هذه ليست المرة الاولى التي اعاني منكم و يوصل الاشكوى لمجلس النواب ايضا فالسكوت عنكم عيب بحد ذاته بسبب سوء خدماتكم الدائمة معنا فلقد تعبنا منكم و من سوء ادارتكم |
قمنا بالاتصال بالمراجع و الاستماع منه لفحوى الشكوى حيث وضح المراجع انه تردد على المركز الصحي 3 مرات و في المرة الثالثة تم تحويله على اخصائي بمجمع السلمانية الطبي متدمرا بان موعده مع الاخصائي بعد 6 اشهر و طلب منا مساعدته في الحصول على موعد قريب و بما ان نتعامل مع نظام المواعيد يصعب علينا تغيير الموعد و اشعرنا المراجع بانه يمكن متابعة تقريب الموعد في قسم سجلات بمستشفى السلمانية الطبي. |
SJC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10862 | 10230 | 19-05-69294 | 5/3/2019 12:00:00 AM | 2/20/2020 12:39:40 PM | 5/6/2019 12:00:00 AM | |||||
352 | احمد مطلق | 39665266 | خط مركز الاتصال المركز مشغول دائما80007000 |
افاد المريض بأنه لايستطيع الحصول على موعد من خلال البداله المركزية بعض الاحيان الخط مقطوع وبعض الاحياان مشغول ،تم ابلاغة بأن يوجد كم هائل من المكاملت على البداله مما يسبب الضغط ،ويجب علية الانتظار حتى يتم الرد علية، وتم ابلاغة كذلك بأن سوف يتم رفع الموضوع للجهات المعنية |
BKH | Administrative | Complaint | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-05-41068 | 5/6/2019 12:00:00 AM | 5/6/2019 5:41:06 PM | 5/6/2019 12:00:00 AM | ||||||||
353 | N/A | N/A | N/A | Na@none.com | تطوير المركز و جعله أكبر و أفخم |
No info on card , not possible to contact the client |
SSC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 10851 | 19-05-40746 | 3/13/2019 12:00:00 AM | 5/7/2019 2:06:15 PM | 3/31/2019 12:00:00 AM | ||||||
354 | فاطمه | 39627080 | بعد جهد جهيد وتعطيل طويل تم إصلاح جهاز سحب الأرقام للصيدليه والأن تعطل مره اخرى فكم شهر تحتاجون إلى تصليحه؟ وإلى متى سيقف الكبار والمرضى والعجزه واقفين؟؟ |
تم الاتصال بالمريضه وقد ابدت انزعاجها من عدم وجود جهاز الارقام للانتظار وقد وضحت لها ان عمليه صيانه الجهاز واصلاحه قد تاخذ وقت بسيط وانه بأذن الله سيتم اصلاحه خلال أيام وشكرت المريضه القسم لأهتمامه وتواصله معها |
HKC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-05-59275 | 5/2/2019 12:00:00 AM | 1/7/2020 4:19:57 PM | 5/5/2019 12:00:00 AM | |||||||
355 | حسين عبدعلي | 33173017 | المريض يشتكى على عدم وجود اشرطه لقياس نسبه السكر وانه زوجته تحتاج الى قياس السكر بشكل مستمر |
تم الاتصال بالمريض في اليوم الثاني واعطائه الكميه الشهريه بعد وصولها من المخازن |
YAE | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10864 | 10864 | 19-05-25008 | 5/5/2019 12:00:00 AM | 10/9/2019 10:32:05 AM | 5/6/2019 12:00:00 AM | |||||||
356 | عبدالله عياد | لا يوجد | 33306605 | تأخير في الصيدلية نرجو زيادة الموظفين |
تم الاتصال بالمريض ولم يقم بالرد .. تم حث الموظفين على زيادة الجهود المبدولة في عمليات الصرف والتبليغ عن أي بطئ ببرنامج اي صحة .. وتم ايصال المقترح للادارة لزيادة عدد الموظفين |
SJC | Administrative | Complaint | Facilities and Services | Pharmacy | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-05-22248 | 5/1/2019 12:00:00 AM | 5/22/2019 9:28:47 AM | 5/8/2019 12:00:00 AM | ||||||
357 | خالد ابراهيم | 38455055 | قدمنا اكثر من اسبوع لعمل تثليج للثالول لابني وللاسف في لمره الاةلى اخبرونا بأ، علينا القدوم يوم الثلاثاء فقط لنتفاجىء في المره القادمه ان علينا القدوم صباحا فقط |
تم الاتصال بصاحب الشكوى من قبل مشرفة قسم التمريض و افاد بان الطبيب المعالج ارشده الى المعالجه للتثليج يوم الثلاثاء مساء، بينما هذه الخدمه لا تقدم الا في الفتره الصباحية تم اعلام مسؤولة الاطباء عن هذه الشكوى وسوف تقوم بدورها بالتاكيد على الاطباء عن وقت الصحيح للتثليج. |
BKH | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-05-45697 | 5/6/2019 12:00:00 AM | 10/7/2019 10:43:42 AM | 5/6/2019 12:00:00 AM | |||||||
358 | n | اود بالتقدم بالشكر للدكتور غرفة رقم 4 الفترة الصباحية حيث كان رائعا جدا في عمله متفانيا جدا وذو مهنية دقيقة وعالية في اسلوب تشخيصه دقة التزامه بالموعد والوقت شكرا لك يادكتور |
تم تحويل رسالة الشكر لمسئول الاطباء لايصالها الى الدكتور المعني |
MJK | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10230 | 19-05-80849 | 5/5/2019 12:00:00 AM | 2/20/2020 12:40:22 PM | 5/12/2019 12:00:00 AM | |||||||||
359 | علي محمد كاظم | لا يوجد | 36832224 | تقيم الخدمات المقدمة بتقدير ممتاز |
تم تقديم الشكر للمراجع وتوصيل التقييم للاعضاء مجلس ادارة المركز |
SJC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-05-14633 | 5/10/2019 12:00:00 AM | 5/12/2019 11:55:17 AM | 5/12/2019 12:00:00 AM | |||||||
360 | لا يوجد | لا يوجد | لا يوجد | عدد الاطباء في المركز قليل جدا وخاصة ايام الاجازات الرسمية |
بالنسبة لزيادة عدد الاطباء في المركز سوف سيناقش هذا الموضوع مع الادارة العليا . |
SJC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-05-60227 | 5/12/2019 12:00:00 AM | 2/20/2020 12:41:01 PM | 5/12/2019 12:00:00 AM | ||||||
361 | نجيب صالح بوعلي | 38382846 | لا يوجد دواء هنا وتم طلب مني الذهاب الى السلمانية لأخذ الدواء بعد معاينة الطبيب حيث أني رجل كبير بالسن و لا يوجد من يعاوني على ذلك |
تم الاتصال بالمريض والاستفسار عن الشكوى، حيث أن المريض يستخدم دواء لكسوتانل منذ عدة سنوات وتم وصفه له من مستشفى الطب النفسي وتم تحويله للمركز الصحي ونحن بدورنا قمنا بتوفير الدواء له بشكل شهري ولكن في الفترة الأخيرة هذا الدواء غير موجود بالمخازن الرئيسية ولذلك تم ارشاد المريض لمراجعة مستشفى الطب النفسي مره أخرى ليكتب له دواء بديل كحل مؤقت حتى لا يبقى المريض من غير علاج وبالفعل ذهب المريض هناك وتم تغيير الدواء له و لاكنه يريد دواءه الذي تم وصفه له من قبل وأخبرناه أنه في حال توفر الدواء مرة أخرى سيتم الاتصال به واعلامه |
NAC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-05-51007 | 4/21/2019 12:00:00 AM | 5/22/2019 9:34:49 AM | 5/6/2019 12:00:00 AM | |||||||
362 | N/A | N/A | N/A | none@email.com | الرجاء تغيير الدكاترة اللي في الصيدلية لأنهم بيعاملونا وحش جداً |
تم إبلاغ قسم الصيدلية بالملاحظة للعلم لكن لم نتمكن من التواصل مع صاحب الملاحظة و الإطلاع على الموقف المعني تحديداً لاتخاذ اللازم لعدم وجود معلومات |
SSC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10230 | 19-05-97311 | 5/2/2019 12:00:00 AM | 2/20/2020 12:44:45 PM | 5/8/2019 12:00:00 AM | |||||
363 | مشتاق أحمد قصوري بشير أحمد | 600807215 | 39067474 | none@email.com | الدعاء بالخير و العافية و البركة. جزاكم الله خيراً في الدارين .. آمين |
Client was contacted and thanked for his appreciation of the staff of the health centre. |
SSC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-05-17225 | 4/4/2019 12:00:00 AM | 5/13/2019 11:21:02 AM | 4/17/2019 12:00:00 AM | ||||||
364 | حسين الاسود | 970806469 | لا يوجد | hussain_alaswad@hotmail.com | هذه ليست شكوى هو فقط ( تنويه) زرت اليوم مركز الشيخ جابر الصباح الصحي وتم تسجيلي عاى غرفة رقم (5) والتي نقلت الطبيبة فيها الى غرفة رقم (3) . تعامل الطبيبة لي عند قرعي للباب والدخول بردها :نعم،انتظر "بره وراح أناديك" هو تعامل فيه نوع من الاستعلاء واستصغار المريض رغم إن هو المفترض الأهم بالنسبة للوزارة وبالتالي لكل موظفينها .رغم خلو المركز من المرضى .ثم انتظارها لحين دخول مريضة على الطبيبة التي تقع بجانب غرفتها واللي فاتحة الفاصل بين غرفهم وجالسة تسولف معاها والمريض جالس بالخارج !!! هم أمرين 1- فتح النافذة أو الجدار المتحرك اللي يفصل بين الأطباء فيه انتهاك صارخ لحق المريض في الخصوصية ،ويجب التنويه على ابقاءه مغلق أو إغلاقه بمجرد دخول المريض 2- الأولوية للمريض وخاصة في رمضان وبيوم إجازة ما يصير مريض ينتظر والطبيب "يسولف" وشكرا |
فقد تم مناقشة الشكوى مع الطبيبة المعنية وذكرت انها لم تقصد اي استعلاء او استصغار للمريض ودائما تكلم المرضى باحترام وتنادي عليهم باسلوب محترم . وبالنسبة للحاجز الذي يفصل بين الحجرتين فسوف يصدر تعميم داخلي بضرورية خصوصية المريض والحفاظ على سرية معلومات المرضى وغلق اي حاجز يفصل بين الكشف عند معاينة المرضى داخل المركز الصحي. |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10862 | 10230 | 19-05-65189 | 5/10/2019 12:00:00 AM | 2/20/2020 12:42:17 PM | 5/12/2019 12:00:00 AM | |||||
366 | جاسم محمد الموسوي | 850806615 | 66666661 | jbma@live.com | لم يعطوني موعد لجراحة الأسنان إلا يريدون مني مراجعة السنة القادمة 2020 م لأنة المواعيد كلها محجوزة ا، ريد موعد اقرب والإ تتحملون مشئولية سقوط اسناني بسبب تراجع اللثة وهذا خطر علي. |
This reply is regarding the complaint given by the patient, Jassim Syed Mohamed Habib Almoosawi, CPR: 850806615). He had complained that he was not given appointment for the perio surgery.
Presently, the appointment list for surgery for Dental Clinic 8 (Periodontic clinic), is fully booked for the year 2019. There are no vacant surgery appointment slots available that can be used for registering till 31st December 2019. The new list for the year 2020 is still not open on the I-Seha, to register and schedule new appointments.
The patient has been communicated regarding this and has been informed that, once the new list for the year 2020, opens up on I-Seha, he shall be immediately given the appointment for perio surgery.
Till then he shall be under follow up care and will be seen at periodic intervals.
Following up on the complaint, the patient was contacted on 12/05/2019 and the situation explained. The patient was satisfied with the information given and has kindly agreed to wait for his appointment.
Thanks and best regards,
|
SJC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10862 | 10862 | 19-05-76208 | 5/9/2019 12:00:00 AM | 5/22/2019 9:19:25 AM | 5/13/2019 12:00:00 AM | |||||
367 | ليلى عمران | 810108259 | 38822767 | laylaomran1981@gmail.com | ذهبت في صباح اليوم الى المركز لاصابتي بجرح في قدمي وكان ينزف أخذت موعد وكان على الساعه 9.30 وانا هناك الساعه 7.30 تقريبا فأخبرتهم باصابتي فأخبروني ان اذهب للمعالجه لينظروا في حالتي وعند معاينة الجرح قالوا ما يحتاج خياطه وعليه تم الاتصال بالدكتور للقدوم ولكنه رفض فكان الحل ان يحولوني على دكتور اخر بعد سؤاله بقبول حالتي وعند الذهاب للجكتور الاخر ةاخباره بأني من المعالجه والممرضات لم يقصروا معي اخبروني ان اذهب اليه ولكنه قال لي انتظري في الخارج فسألته ستناديني قال على موعدك وكان 11:30 فرجعت مرة اخرى المعالجه واستنكروا الممرضات ما حدث وقالوا لي ليس بيدهم حيله حاولي ان تاتي على الموعد فذهبت الى مركز النعيم الصحي حيث تم رفضي في باديء الامر لأني تبع جدحفص وليس نعيم وعند بكائي قامت موظفه بتسجيلي على الدكتور وخياطة الجرح وعمل اشعه وتحويلي على السلمانيه لوجود شرخ في الاصبع شكوتي لمعاملة الاطباء للمرضى في مركز جدحفص الصحي |
السلام عليكم ورحمة الله وبركاته
الموضوع رد على شكوى المريضه ليلى عمران على مركز جدحفص الصحي بعد مخاطبة الأطراف المدكورين في الشكوى تبين ما يلي ان المريضه حضرت الى المركز وبها أصابه في الاصبع الصغير في القدم وبة نزف بسيط ودهبت للتمريض حيث عملو لها التضميد المناسب وتوقف النزف واخبرو الطبيب بلحالة فاخبرهم بان تنتظر لموعدها وهو الساعه التاسعه والنصف وكانت الساعه حينها السابعه و45 دقيقه لاتها لم تكن حالة طارئة وهناك حالات تستوجب العلاج قبلها خصوصا وان حالة المريضه مستقرة ومساعدة من التمريض سجلت على طبيب اخر وكا ن موعدها الحاديه عشر والنصف ودهبت الى الطبيب الثاني فقال لها انتظري على الموعد لانه لم يعرفها بسبب كثر طرق الباب من المرضى وعندما انتبه انها هي المريضه ناداها فلم تستجب ثم اتصل لها فاخبرته انها في مركز النعيم الصحي
ملاحظات وقت تسجيل المريضه كلن الساعه السابعه وأربعين دقيقه للطبيب الأول وكان الموعد الساعه التاسعة والنصف التسجيل الثاني كلن الساعة الثامنه ودقيقتين وكان الموعد الساعه الحادية عشر والنصف المركز كان مزحوما جدا في هدا اليوم حيث نفدت المواعيد الساعه 10 ونصف
قمنا بمخاطبة التمريض والكتاب بعدم تحويل أي مريض من طبيب الى اخر الا بموافقة رئيس المجلس او من ينوب عنه لما له من ارباك في العمل ولو ظلت المريضه على الموعد الأول قد تعاين في وقت اقرب عندما تكون هناك فرصه لدلك
د عماد لبصري رئيس مجلس إدارة جدحفص الصحي 7/5/2019 |
JHC | Proffesional | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 19-05-65646 | 5/2/2019 12:00:00 AM | 5/30/2019 12:12:05 PM | 5/7/2019 12:00:00 AM | |||||
368 | زينب ابراهيم | - | 39990443 | الشكوى بخصوص الدكتور محمد غرفة 5 حيث حين ذهاب المريضه للتأكد من انها على الغرفه طرقت الباب رد عليها اذهبي وانتظري خارجا فقط مع انه كان يتحدث مع طبيب اخر سوالف جانبيه وتقدمت بالشكوى شفهيا |
تم التصال بالمريضه بعد ما جلس رئيس الاطباء مع الطبيب المعني وتم التسامح من المريضه وانتهى الموضوع |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-05-67669 | 5/13/2019 12:00:00 AM | 5/30/2019 12:11:12 PM | 5/13/2019 12:00:00 AM | ||||||
369 | WAHID BIN ALI | 35659191 | نحن نأسف من تعامل طبيبة غرفة رقم 6 التي تشتكك في صدق المريض الرجاء النظر في تقييم الطبيبة بغرفة 6 |
A MEETING WAS CONDUCTED WITH MENTIONED DOCTOR TO CLARIFY THE MATTER ON THE SAME DAY OF COMPLAINT THE CONFLICT WAS ABOUT ISSUING SICK LEAVE TO THE PATIENT, THE PHYSICIAN STATED THAT THE PATIENT DOES NOT REQUIRED A SICK LEAVE AND WAS GIVEN ATTANDANCE AFTER HER CLINICAL EXAMINATION TO THE PATIENT. THE PATIENT WAS ANGRY AND NOT WILLING TO ACCEPT THE ATTENDANCE SHEET GIVEN. A MEETING WITH THE PATIENT TO CLARIFY THE MATTAR. |
ISC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-05-18559 | 4/15/2019 12:00:00 AM | 10/9/2019 10:35:13 AM | 4/15/2019 12:00:00 AM | |||||||
370 | NOT WRITTEN | NIL | NOT MENTIONED | SPEED VERY BAD DOCTOR IN ROOM 3 NOT CALLING FAST |
THE COMPLAINT WAS DISCUSSED WITH THE DOCTOR IN ROOM 3 , FURTHER INVESTIGATION ABOUT THE NUMBER OF APPOINTMENTS ON THAT DAY FOR THE SIMILER DOCTOR. BUSY CLINIC OVERLOADED PHYSICIAN. |
ISC | Administrative | Complaint | Appointments | Doctors | Low | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-05-82615 | 4/15/2019 12:00:00 AM | 10/9/2019 10:38:08 AM | 4/15/2019 12:00:00 AM | ||||||
371 | خليفة احمد | 33770044 | عدم تشخصي حاله المريض وفحصه من قبل الطببة هدى بمركز الحد الصحي،حيث انه المريض مصاب برجله |
بسم الله الرحمن الرحيم
الدكتوره الفاضله هاله الجاسم...... المحترمه
رئيس الخدمات الطبيه بالرعايه الصحيه الاوليه
تحيه طيبه و بعد,
الموضوع الرد على شكوى المريض خليفه علي عبدالله
تم الرجوع الى الملف الالكتروني للمريض الذي بين بانه حضر للاستشاره للطبيبه هدى بتاريخ 2/5/2019 و كان التشخيص الم في القدم كما قان بيازه طبيبه اخرى امس و تم طلب عمل تحاليل دم و اشعه. تم الاتصال بالامس بالمريض بتاريخ 13/5/2019 ( في يوم استلام الشكوى) ولكنه لم يرد على الهاتف. و عند الاتصال به اليوم صادف بانه في المركز الصحي و قام بمقابلتي في مكتب رئيس مجلس الاداره. وضح امريض بان الطبيبه كانت مشغوله بالطباعه على الكمبيوتر و انه لم يتم فحصه الا بعد ان طلب منها ذلك وانها قالت له ان لديه طلب تحاليل مسبق في الكمبيوتر و انها تود ان ترى نتائج التحاليل عندما يقوم بعملها لانه قد يكون بسبب ارتفاع نسبه حمض اليوريك. كما اعرب عن اسفه عندما اضطر الى رفع مستوى صوته عندما انفعل و طلب منها ان تفحصه و بين بان هذه الشكوى جاءت لتحسين مستوى الاداء. تم ابلاغ المريض بانه سيتم اتواصل مع الطبيبه و بيان الشكوى و المقترح لها و تقبل المريض ذلك. تم التواصل مع الطبيبه هدى بخصوص الشكوى التي وضحت بانها قامت بفحص المريض و عرضت عليه تحويل لاخصائي العظام لكنه رفض وقال بانه يريد طبيبه بحرينيه و تم ابلاغها بوجهة نظر المريض و ان طريقه توصيل المعلومه للمرضى تزيد من تقبلهم للعلاج و هي تطلب مواجهة المريض في مقر الوزاره.
هذا مالزم و لكم فائق الشكر.
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BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 19-05-04648 | 5/13/2019 12:00:00 AM | 10/7/2019 10:44:33 AM | 5/14/2019 12:00:00 AM | |||||||
372 | muhammad Zohaili khan | 39864288 | ZK3614@gmail.com | -Dental should be in morning / Evening -gynochogif facilities in both time Diabitic shoul b in holiday dental need more time |
تم الأتصال بصاحب المقترح وكان أقتراحه متعلق بقسم الأسنان وعيادة السكر، وأخباره بأن مركز محمد جاسم يستقبلهم في الفترة المسائيةوبخصوص عيادة السكر تم أخباره أن العدد لا يستدعي فتج يوم أضافي للعيادة. |
ZHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 19-05-05859 | 5/13/2019 12:00:00 AM | 5/16/2019 11:05:24 AM | 5/14/2019 12:00:00 AM | |||||||
373 | maryam | 590036025 | 39264055 | عدم توفر مادة الشمع في قسم العلاج الطبيعي مدة اسبوعين |
تم الاتصال بالمريضه و كانت قد تلقت علاجها اليوم و اقتراحها كان زيادة ماده الشمع بالنسبه لزيارتها اليوم وشكرت جهودنا المبذوله. |
ISC | Administrative | Complaint | Drugs Availability | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-05-22112 | 5/19/2019 12:00:00 AM | 10/9/2019 10:26:24 AM | 5/19/2019 12:00:00 AM | ||||||
374 | RAMESH | 36067630 | SUGGESTION TO GIVE APPOINTMENT IN THE EVENING . |
تم الاتصال بالمريض و سوف يحضر على موعده القادم و اعطاءه تحويل الى مركز الشيخ جابر الصباح في الفترة المستئية وذلك لصعوبة حضوره في الصباح. |
ISC | Administrative | Suggestion | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-05-33694 | 5/19/2019 12:00:00 AM | 10/9/2019 10:28:52 AM | 5/19/2019 12:00:00 AM | ||||||||
375 | MUHAMMAD IMRAN | NIL | 33346404 | imranpan@yahoo.com | excellent services by all starting from reception till the last words are not enough to thank all the staff who are doing excellent services. |
email reply for thanking the patient was sent by dr Howaida to the mentioned client |
ISC | Administrative | Appreciation | Reception | High | Irrelevant Request | Within SLA (Closed) | Administration Office in Health Centers | 10859 | 10859 | 19-05-20426 | 4/29/2019 12:00:00 AM | 10/9/2019 10:32:33 AM | 5/14/2019 12:00:00 AM | ||||||
376 | no name | nil | nil | Client satisfaction questions was filled by a client without his name giving excellent answer to his opinion about the dealing of staff in ibn sinna health center. and excellent answer to time speed while giving service
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no contact numbers available |
ISC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-05-64084 | 5/8/2019 12:00:00 AM | 5/22/2019 8:59:20 AM | ||||||||
377 | آية أحمد العباسي | 33102299 | قسم الأسنان للصحة المدرسية عندي شكوى عليهم |
السلام عليكم ورحمة الله وبركاتة لقد تم التواصل مع والدة االطفلة السيدة هاشمية ال شرف بتاريخ21-5--2019الساعة 35و9صباحا بخصوص ابنتها اية العباسي لتوضيح الشكوى وقد تبين ان المريضة ليست على مركز النعيم وهي تابعه الي مركز لبلاد القديم وقد تم ارشادها من قبل موظف السجلات بتوجه الي مركزها ليتم عمل اللازم وبعد البحث في الحاله تبين بان الحاله لم تكن طارئه وهي حالة تركيب او تعديل حافظ المسافه للاسنان الاطفال والذي يستدعى متابعة من اخصائية الاطفال الى ان المريضة استاءت وقررت الذهاب الي عياده خاصه ,ولم تستمع الي ارشادات الموظف رغم ان حاولت المساعده شرح الموضوع لها |
NHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-05-91415 | 5/19/2019 12:00:00 AM | 5/22/2019 9:02:35 AM | 5/21/2019 12:00:00 AM | |||||||
378 | - | - | شكرا لكم شكر جزيل عساكم على القوه |
تم شكر جميع الموظفين |
HKC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-05-87838 | 5/19/2019 12:00:00 AM | 5/22/2019 12:52:48 PM | 5/22/2019 12:00:00 AM | ||||||||
379 | عمر حسن | 37780777 | pcpmba@gmail.com | عدم ملاحظه الاطفال بتاتا لاتوجد مهنيه في التعامل مع الاطفال والوالدين عدم سعة الصدر في سماع الوالدين لاتوجد رغبه بتاتا في العمل وسؤا استقبال رفض النظر إلى ضرس ابني الثاني والسبب يقول انت طوارى والرسبشن يقولون موعدك ليس طوارى .. من اسوء مارأيت في التعامل |
تم نقل الملاحظه إلى الطبيب ووعد بتغير طريقة التعامل مع الأطفال |
HKC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10896 | 19-05-28014 | 5/2/2019 12:00:00 AM | 10/28/2019 10:44:01 AM | 5/20/2019 12:00:00 AM | ||||||
380 | غاده عبدالرحيم | 35077513 | ghghdodo@gmail.com | في تاريخ 13-05-2019 الغرفه المخصصه للكشف رقم 12 الساعه التاسعه صباحا كانت الطبية فظه في التعامل معي وقامت بالتأخير حيث كان الموعد الساعه الثامنة والربع وحضرت الساعه التاسعه الا ربع |
تم التواصل مع المريضه وسماع تفاصيل الشكوى وعمل اللازم وقد ابدت شكرها بخدمات المركز |
HKC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10896 | 10906 | 19-05-87970 | 5/12/2019 12:00:00 AM | 1/7/2020 4:20:57 PM | 5/22/2019 12:00:00 AM | ||||||
381 | راشد التميمي | 821101072 | 39977101 | r.bh@msn.com | السلام عليكم عندي شكوى بخصوص مستشفى عراد والمستشفى الشمالي المحرق وانا ساكن عراد الموضوع بخصوص أني اروح المستشفى كمثال هالايام في رمضان وحته في الأيام العادية اروح مثلا الساعة سبع بالليل يخبروني ما فيه مواعيد، والمستشفى خالي، الحل أروح الشمالي مثلا ثمان بالليل يخبروني ما ايصير تدخل لأن عراد ما صك، يعني لا موعد بعد 11 وأقل موعد بسبب الضغ بعد 3 الى 4 ساعات، يعن أحصل موعد 2 أو 3 الفجر، يعني معذور المريض لو طلب اجازة مرضية لأنه لن يستطيع الدوام في اليوم التالي لأنه سهران، أقترح فتح كل المراكز 24 ساعة أو فتح حالة بوماهر 24 ساعة ليخفف الضغط على المرحق الشمالي. |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10187 | 10187 | 19-05-32644 | 5/22/2019 12:00:00 AM | 5/23/2019 2:02:11 PM | 5/23/2019 12:00:00 AM | |||||||
382 | Basma Mohd | 39211142 | شكر وتقدير إلى الدكتور ياسر مال الله غرفة رقم 7 على انسانيته واخلاقه العالية والخدمة الممتازة والجيدة للمرضى والخدمة الجديدة قبل الدكتور على الطبيب بقسم التمريض |
تم تسليم نسخة من الاستمارة إلى الدكتور المسؤؤول والدكتور ياسر |
AAK | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 19-05-44708 | 5/29/2019 12:00:00 AM | 5/29/2019 9:05:24 AM | 5/7/2019 12:00:00 AM | ||||||||
383 | حصه محمد | 35492290 | عدم توفر ادوية المعده |
تم الاتصال بالمريضة حصه وتبين انها تاخذ نوع من الدواء غير متوفر في المخازن الرئيسية ولكن من الممكن التسجيل على الطبيب ويكتب لها دواء بديل لنفس المريض |
BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10230 | 19-05-63860 | 5/29/2019 12:00:00 AM | 2/20/2020 12:58:44 PM | 5/29/2019 12:00:00 AM | |||||||
384 | محمود الخياط | 333140014 | تنجيد كراسي انتظار المرضى |
مساء الخير
تم الاتصال بالمريض وافاد بان الكراسي تحتاج الى تنجيد لان حالتها سئيه ومنظرها غير لائق فتم اعلامه بأن يوجد طلب لتنجيد جميع الكراسي وسوف يتم في القريب العاجل وتم شكره لحرصه على الارتقاء بجود الخدمات المقدمة في المركز الصحي
تحياتي |
BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10906 | 19-05-38404 | 5/30/2019 12:00:00 AM | 1/7/2020 4:21:31 PM | 5/30/2019 12:00:00 AM | |||||||
385 | غانم عبدالفتاح غانم | 33369037 | mda.1991@hotmail.com | لا يوجد أطباء في غرفة التشخيص ولا توجد مراقبة عليهم |
تم الأتصال أكثر من مرة بالمراجع لمدة أسبوع دون الوصول إلية أو وجود رد على المكالمات. |
ZHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10230 | 19-06-41059 | 5/20/2019 12:00:00 AM | 2/20/2020 12:49:05 PM | 5/26/2019 12:00:00 AM | ||||||
386 | اسماء محمود عبده | لا يوجد | 33334130 | دكتور إدوارد هنري دكتور بلا أدب ولا ضمير |
تم التواصل مع المريضة بخصوص الشكوى المقدمة منها على الدكتور أدوارد هنري , حيث افادت انها قامت بمراجعة مركز المحرق الصحي يوم السبت تاريخ 6/4/2019 بسبب مرضها و بعد أخذها للموعد( 17:50 ) استفسرت عن أمكانية معاينتها من قبل الطبيب من قبل مساعدة الخدمات الطبية حيث طلبت منها الأنتظار و بسبب تأخر الطبيب في المناداة عليها استفسرت مرة أخرى وتم اخبارها انه توجد مشكلة في السيستم لدى الطبيب و بعد انتظارها دخلت الى الطبيب الساعة 18:00 و أفادت ان الطبيب لم يتكلم معها بأسلوب جيد و أخبرها ان مراجعتها لمركز المحرق الصحي في أجاة نهاية الأسبوع يسبب ضغط و زحمة كبيرة و حتى حين طلبت أجازة مرضية لم يتكلم بأسلوب جيد مع العلم ان الطبيب قام بمعاينة المريضة و تسجيل الأدوية و الأجازة المرضية. |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-06-49139 | 4/17/2019 12:00:00 AM | 2/20/2020 12:49:44 PM | 4/18/2019 12:00:00 AM | ||||||
387 | عبدالرحمن | لا يوجد | 33212534 | التيسيير والمعاملة الطيبة |
م الاتصال بالمريض وقد ابلغني بأنه مشغول ولا يستطيع مكالمتي وتم الاتصال به مرة أخرى لم يرد |
MHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-43456 | 4/17/2019 12:00:00 AM | 10/9/2019 10:33:41 AM | 4/18/2019 12:00:00 AM | ||||||
388 | لا يوجد | لا يوجد | لا يوجد | الشكر الجزيل على الجهود والتطوير المستمر |
شكر للمركز |
MHC | Administrative | Appreciation | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-54922 | 4/17/2019 12:00:00 AM | 6/9/2019 9:45:00 AM | 4/17/2019 12:00:00 AM | |||||||
389 | لا يوجد | لا يوجد | لا يوجد | مواعيد الأسنان مثل السباق بأسبقية الحضور على الكونتر |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-00534 | 4/17/2019 12:00:00 AM | 10/9/2019 10:35:58 AM | 4/17/2019 12:00:00 AM | ||||||
390 | سنية عبدالجليل | لا يوجد | 34443278 | أنا مواطنة بحرينية ادفع 7 دينار لعلاج الخادمة المنزلية حبذا لو يتم تقديم الاستشارة والأدوية بهذا المبلغ لأن الكفيل يتحمل علاج الخادمة فهي واحدة من البيت |
تم التواصل مع مقدمة الشكوى وتم ايضاح أن هذا قانون ويتم تطبيقه وليس لدينا إمكانية تغييره وسيتم رفع المقترح للإدارة |
MHC | Administrative | Suggestion | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-50363 | 4/17/2019 12:00:00 AM | 6/9/2019 9:57:19 AM | 4/18/2019 12:00:00 AM | |||||||
391 | محمد عبدالله | 39832383 | من المفترض الدوام الحكومي في شهر رمضان الساعة 8:00 صباحا و الى هذا الوقت موظف حكومي لم يصل مكتبه في مركز مدينة حمد الصحي ، ممكن تفيدونا وزارة الصحة؟ علما بأن وقت الكتابة الساعه 8:31 |
التاريخ: 2 يونيو 2019 تحية طيبة وبعد ،،،،،، الموضوع : شكوى المراجع محمد عبدالله بخصوص تأخر موظف حكومي. بالإشارة الى الموضوع المذكور اعلاه، نفيدكم علماً بأننا قمنا بالاتصال بالمراجع المذكور بياناته أعلاه و أوضحنا له بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المراجعين و توفير الخدمات الأساسية بمستوى عال، كما أوضحنا له أنه بتاريخ 30/5/2019 حدث خلل فني بأجهزة الحاسوب لجميع المراكز الصحية مما ترتب عليه تأخر عملها و تأخر تقديم الخدمة لبعض الوقت، كما حدث عطل في التكييف المركزي لعيادات الأطباء، و نظرا لتأخر منسقة المواعيد لقسم الرعاية لظرف طارئ فقد قمنا بتوجيه احدى الموظفات لتغطية مكانها و بسبب تعطل نظام الأرقام فان الموظفة احتاجت بعض الوقت للانتهاء من عملية تسجيل المرضى الموجودين لديها حيث قامت بتغطية عيادة الرعاية في حوالي الساعة 8:30 صباحا، و عليه فهو يعتبر زمن قياسي نظرا للمعوقات التي حدثت بذلك الوقت. و عليه فقد شكر المراجع التواصل معه و أخذ شكواه بعين الاعتبار، كما تفهم سبب التأخير عند ما عرف بالظروف المحيطة، و أخيرا نسأل المولى العلي القدير للجميع بالشفاء العاجل و القريب . هذا ما لزم،،، وتفضلوا بقبول وافر التحية والاحترام ،،، |
HHC | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Social Media | 11045 | 10230 | 19-06-74492 | 5/30/2019 12:00:00 AM | 2/23/2020 12:51:02 PM | 6/2/2019 12:00:00 AM | |||||||
392 | لا يوجد | لا يوجد | لا يوجد | لماذا لا يتم اخذ موعد في نفس اليوم عبر الانترنت او عبر الاتصال للمركز الصحي |
لا يوجد رقم للتواصل |
MHC | Administrative | Suggestion | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-10624 | 4/17/2019 12:00:00 AM | 1/15/2020 8:28:42 AM | 4/17/2019 12:00:00 AM | |||||||
393 | خالد المرباطي | 600113310 | 39432030 | يطلب العميل بتقديم موعد مع أخصائية تغذية بمركز مدينة حمد الصحي دوار 3 حيث انه موعده في شهر مارس 2020 كما يطلب بتقديم موعد قريب لفحص شبكية العين حيث انه موعد شهر اكتوبر 2019. |
التاريخ: 2 مايو 2019 تحية طيبة وبعد ،،،،،، الموضوع : طلب تقديم موعد مع أخصائية التغذية و فحص شبكية العين، خالد المرباطي الرقم الشخصي / 600113310. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا نعمل على دراسة لحل مشكلة تأخر المواعيد لعيادة التغذية، و بالنسبة لموعد المريض بعيادة التغذية سيتم مخاطبة أخصائية التغذية لترتيب موعد قريب اضافة على مواعيدها، أما بخصوص فحص شبكية العين فقد تم مناقشة الموضوع مع رئيس مجلس الادارة و قد أفادت بأن مريض السكر يحتاج سنويا لفحص الشبكية بمعدل مرة واحدة في السنة و لا يتطلب تقديم الموعد بمثل هذه الحالة . و أخيرا نسأل المولى العلي القدير له بالشفاء العاجل و القريب .
هذا ما لزم ،،، وتفضلوا بقبول وافر التحية والاحترام ،،، |
HHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-06-02173 | 5/2/2019 12:00:00 AM | 1/15/2020 9:25:01 AM | 5/2/2019 12:00:00 AM | |||||||
394 | محمد | 39645456 | لراحه المرضى الرجائ تغير جهاز الارقام لانها في كل مره غير صالحه |
تم الاتصال بالمراجع والتوضيح له بأن تم استبدال جهاز الأرقام الخاص بالصيدليه من قبل شهرين لنفس المشكله، ويوجد طلب لتصليح الجهاز مره أخرى او استبداله في اسرع وقت ممكن. وقد شكر الجهود المبذوله لسرعه الرد على الاقتراح وشكر ايضا موظفات الصيدليه. |
HKC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-06-65891 | 6/3/2019 12:00:00 AM | 6/9/2019 1:13:53 PM | 6/9/2019 12:00:00 AM | ||||||||
395 | none | بعض قرارات الادارة سيئة ، ليست في مصلحة المرضى المركز الصحي يعمل لغاية الساعة 8 مساءا و أدوية الامراض المزمنة تصرف فقط للسابعة ، المستشفى فاضي و يردونك مايعطونك أدوية |
RHC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-06-07851 | 6/23/2019 12:00:00 AM | 1/15/2020 8:37:39 AM | 1/7/2020 12:00:00 AM | |||||||||
396 | none | none | انتظار للصيدلية اكثر من ساعتين لاخذ العلاج شيئ لا يتصوره عقل |
بسبب العدد الكبير للمترددين |
RHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-06-48232 | 5/5/2019 12:00:00 AM | 1/15/2020 8:49:13 AM | 1/8/2020 12:00:00 AM | |||||||
397 | لا يوجد | الرجاء التام منكم بإلغاء نظام المواعيد الذي مابين الساعة 3 الى 4 مساءا و لكن الدوام عادم عادي كما كان في السابق حيث انه لا نستطيع التأقلم مع هذا النظام |
الوزارة في تقدم في نظام المواعيد |
RHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-06-36564 | 6/23/2019 12:00:00 AM | 1/15/2020 8:50:17 AM | 1/6/2020 12:00:00 AM | ||||||||
398 | لا يوجد | عدم تقدير المريض او الظروف لباي تعرض لها تسببت له بالتأخير عن الموعد لمدة لا تتجاوز ال 10 دقائق و بالتالي رفض لبطبيب معالجة المريض |
حسب اجراءات الوزارة |
RHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-06-12885 | 6/23/2019 12:00:00 AM | 1/15/2020 8:50:51 AM | 1/6/2020 12:00:00 AM | ||||||||
399 | احمد صالح رشيد | في تمام الساعة 4 مساءا اتيت لحجز موعد تم اخباري بأن المواعيد انتهت |
يمكن للمريض حجز موعد مسبق لليوم التالي او الذهاب الى التمريض لتصنيف الحالة |
RHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-06-77779 | 4/24/2019 12:00:00 AM | 1/15/2020 8:40:35 AM | 10/29/2019 12:00:00 AM | ||||||||
400 | لا يوجد | ملاحظة / لماذا يتم قفل الباب الخارجي و يكون المرضى امام الباب بشكل غير مرضي لو تكرمتوا افتحو الباب قبل بساعة واحدة و يكون المرضى فوق الكراسي |
قرار وزاري |
RHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-06-65788 | 5/23/2019 12:00:00 AM | 1/15/2020 8:51:27 AM | 1/6/2020 12:00:00 AM | |||||||||
401 | محمود | 33258984 | rose.of.sarrow@hotmail.com | Rom no.3 and no.4 dosent have seating for patients , please make more seats avalible so that patients can sit rather than stand and create crowd's . |
there are macy chair in main watining area no need to seat near the doctors door . |
RHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10230 | 19-06-85122 | 4/28/2019 12:00:00 AM | 2/23/2020 12:52:16 PM | 10/29/2019 12:00:00 AM | ||||||
402 | none | الدكتورة منى الانصاري و تصرفاتها عجيبة تتكلم بشدة و باستعجال و لا تعطي المريض اي مجال للشرح و تريد التخلص منه فقط |
تم اخذ افادة الطبيبة حيث انها افادت ان المريض قد اخذ وقت مريض اخر و قد اعطته الوقت الكافي لشرح الحالة الصحية |
RHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-06-51373 | 5/12/2019 12:00:00 AM | 1/15/2020 8:52:08 AM | 10/29/2019 12:00:00 AM | ||||||||
403 | لا يوجد | ارجو توفير مصلى |
RHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-06-58511 | 5/23/2019 12:00:00 AM | 1/15/2020 8:52:43 AM | 1/7/2020 12:00:00 AM | |||||||||
404 | لا يوجد | اخذ اجراء صارم على جميع العاملين في هالمركزموظفين الاستقبال يتعاملون معاملة سيئة مع المراجعين |
تم الاجتماع مع موظفين قسم السجلات فيما يتعلق بالاسلوب و كيفية التعامل مع المرضى |
RHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-06-08258 | 5/14/2019 12:00:00 AM | 1/15/2020 8:41:41 AM | 10/29/2019 12:00:00 AM | ||||||||
405 | لا يوجد | رجل الامن النحيف سيء التعامل مع الناس |
تم تنبيه الحارس شفهيا على ان لا يعاود تكرار هذا الفعل مرة اخرى و سيتم اخذ اجراءات اكثر صرامة |
RHC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-06-50433 | 5/23/2019 12:00:00 AM | 1/15/2020 8:53:31 AM | 1/6/2020 12:00:00 AM | ||||||||
406 | لا يوجد | من اجل علاج بسيط 3 ساعات انتظار الصيدلية |
من غير الممكن مدة الانتظار 3 ساعات و لكن بسبب الزحمة من المرضى قد تصل الى ساعة واحدة انتظار فقط |
RHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-06-62115 | 5/5/2019 12:00:00 AM | 1/15/2020 8:53:55 AM | 10/29/2019 12:00:00 AM | ||||||||
407 | السيد محمد سعيد أحمد محمد | 33404051 | الممرضة الهندية في هذه النوبة ليست كفؤه تدخل الأبره بشكل خاطئ للسيلان |
بخصوص شكوى المريض بالمرفق اعلاه . تم استلام الشكوى بتاريخ 10/6/2019 من اداري المركز و الاتصال بالمريض بنفس اليوم والاستفسار عن شكواه حيث انه علق بان الممرضة حاولت وخزه مرتين لتركيب المغذي حتى تمكنت من تركيبه, فاخبرته بانه في بعض الاحيان يكون الوريد غير واضح او عند الوخز يحدث به انتفاخ بسيط لذلك تحاول الممرضة ايجاد الوريد المناسب لمساعدة المريض لتقديم العلاج له ,فتم شرح الوضع للمريض وسيتم اشعار الممرضة بالمشكلة ايضا . |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-06-21699 | 6/3/2019 12:00:00 AM | 2/20/2020 12:51:01 PM | 6/10/2019 12:00:00 AM | |||||||
408 | عقيل عبدالعزيز خليل ابراهيم | 39458286 | عدم توفير دواء القلب لأكثر من مرة واطر شراء من خارج المركز . اسم الدواء Prophanon 150 mg |
تم الاتصال بالرقم الموجود بالشكوى وسؤال المراجع عن الرقم الشخصي للمريض .. وتم التـأكد من وجود الادوية المذكورة في وصفة المريض .... وفعلا الأدوية غير متوفرة في الصيدلية لعدم توفرها من المخازن المركزية ... تم الاعتذار من المريض لعدم توفر الدواء في وقت تقديم الشكوى . وقد تم توفير الدواء له من احدى صيدليات المراكز المجاورة ، كما تم اخباره بأن شكواه سترفع للجهات المختصة على أمل توفير الدواء في صيدلية المركز في القريب العاجل. |
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-06-43046 | 5/30/2019 12:00:00 AM | 6/13/2019 6:43:28 PM | 6/12/2019 12:00:00 AM | |||||||
409 | نجاه يحيى | 39677886 | نريد كونكورد الاصلي لانريد التقليد نحن نشتري الاصلي من الخارج فحص الخدم مسجل مساءا لماذا للمراجعه لايوجد مساءا نحن لانستطيع الصباح لان احفادنا صغار |
تم التواصل مع المريضه بخصوص دواء concors واتضح بأنها لم تستخدمه ولكن سمعت من اختها انه يسبب لها التعب ولا يتناسب معها.. فاخبرت مسؤوله الصيدليه بأنها ستتواصل مع الاداره لتوفير الدواء من الشركه الأصليه. أما بخصوص موضوع فحص الخدم فقد تم التواصل من قبل الاداره مع المراجعه وأخذ موعد لها مساءا لفحص الخدم .. وتم الشرح بأن يوجد مواعيد فحص الخدم مساءا عندما تتوفر مواعيد على الطبيب الأستشاري الذي يسمح له بالختم على استماره الخدمات
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HKC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-06-92726 | 6/9/2019 12:00:00 AM | 1/15/2020 8:47:28 AM | 6/9/2019 12:00:00 AM | |||||||
410 | غير مسجل | إلى رئيسة المركز المحترمة شكوى على د.فاطمة الصديقي ، حيث أني حضرت للعلاج في الفترة المسائية و حالتي جدا سيئة ، و لم تمنجني إجازة مرضية ، أخلرتني بأنها لا تستطيع ذلك في الفترة المسائية و ارجعي غدا لأخذ إجازة ، مما يعرقل و يسبب عبئ على المريض و زيادة الازدحام في المركز بأخذ موعد أخر فقط للإجازة ، و كنت أعاني من صديد حاد في البلاعيم و سخونة 38.8. |
المريضة حضرت المركز في الفترة المسائية بعد إنتهاء المواعيد و تم تسجيلها فوق المواعيد من أجل الاجازة ، فطلبت الطبيبة حضورها في اليوم التالي |
IHC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-06-52202 | 4/18/2019 12:00:00 AM | 6/17/2019 4:56:19 PM | 4/29/2019 12:00:00 AM | ||||||||
411 | نجيب عبد العزيز | 39774499 | أود أن أبلغكم برضاي التام عن الخدمة المقدمة و خصوصا المواعيد |
تم التواصل مع المريض و شكره |
IHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-06-01784 | 5/2/2019 12:00:00 AM | 6/17/2019 5:09:58 PM | 5/13/2019 12:00:00 AM | ||||||||
412 | غير مسجل | الممرضة جدا ممتازة في تعاملها ، تأخذ و تعطي مع المريض بكل أريحية الاستاذة نوارة |
تم إيصال الشكر للموظفة من قبل مسئولة ققسم العلاج الطبيعي |
IHC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 19-06-00433 | 5/12/2019 12:00:00 AM | 2/20/2020 12:51:56 PM | 5/16/2019 12:00:00 AM | |||||||||
413 | سعاد عاشور حسين | 39660106-39612202 | أود شكر و تقدير الدكتورة / لميس في غرفة 7 لجهودها في العلاج ، و دكتورة / أمينة غرفة 10 |
تم التواصل مع المريضة و شكرها من قبل رئيس مجلس الادارة الدكتورة / لميس العرادي ، كما تم إيصال الشكر للدكتورة / أمينة |
IHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 19-06-58661 | 5/13/2019 12:00:00 AM | 2/20/2020 12:52:27 PM | 5/16/2019 12:00:00 AM | ||||||||
414 | غير مسجل | حضرة الفاضل / مدير مركز مدينة عيسى الصحي المحترم .مقترح في سبيل تطوير الخدمات السلام عليكم و رحمه الله و بركاته ،، شكرا لكل ما تقومون به في سبيل راحة المرضى و المراجعين ، كما أشكر تطبيقكم لبرنامج الآي صحة ، أود التقدم بمقترح بشأن من سبق و حجز عن طريق الهاتف 80007000 أو عن طريق الانترنت أحيانا كمريضة أكون قد قدمت إلى المركز الصحي قبل و قت الموعد بعشرين دقيقة و لكن لا أرى الطبيب ينادي على أحد ، مما يضطرني لطرق الباب عليه لإعلامه بوجودي و أني ربما قد أتيت قبل من هو مسجل قبلي في جهاز كمبيوتر الطبيب . لذا الاقتراح : أنه و قت ما يصل المريض إلى المركز ، يسجل الحضور لدى قسم السجلات ، ثم يظهر اشعار في جهاز كمبيوتر الطبيب بحضور المريض فتكون الأولوية بالدخول على الدكتور لمن حضر أولا بدل من انتظار المريض إلى أن يتم مناداته من قبل الطبيب. شاكرين و مقدرين لكم حسن تعاونكم ،،، 28/05/2019
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IHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 19-06-74490 | 5/28/2019 12:00:00 AM | 6/17/2019 5:41:58 PM | 6/16/2019 12:00:00 AM | ||||||||||
415 | فهد عيسى فهد | 36765550 | دكتور واحد العصر للأسنان لايكفي |
تم التواصل مع المريض من قبل مسئولة قسم الأسنان و شكرة على إبداء رأيه ، وقد تم مسبقا طلب فتح عيادتين و لكن إحصائيات عدد المرضى بحسب تقييم إدارة قسم الاسنان لا تتطلب فح عيادة أخرى بالاضافة إلى نقص الايدي العامه . |
IHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10906 | 19-06-40948 | 3/25/2019 12:00:00 AM | 1/7/2020 4:25:26 PM | 4/8/2019 12:00:00 AM | |||||||
416 | عيسى عبدالرحمن بو راشد | لا يوجد | 39031384 | Na@none.com | عدم وجود قلم السكر نوع أخضر Tresiba Flex Touch 100 units/ml |
هذا الدواء ليس من أدوية المراكز الصحية و لذلك هو غير متوفر. و لقد تم الإتصال بالمريض. |
SSC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 10851 | 19-06-04376 | 5/29/2019 12:00:00 AM | 6/26/2019 8:49:59 AM | 6/23/2019 12:00:00 AM | |||||
417 | عبدالرحيم الحايكي | لا يوجد | 39592924 | Na@email.com | بالنسبة لموظفي الصيدلية ممتاز و مسئولة الصيدلية متعاونة مع المرضى. طبعاً لا شكوى على المركز و الحمدلله لا بأس. يؤدون الواجب باحترام و شكراً. |
تم مقابلة المراجع أثناء حضوره من قبل مسئولة الصيدلية و شكرته على تقديره لجهودهم و رسالته. |
SSC | Administrative | Appreciation | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 10851 | 19-06-02313 | 5/29/2019 12:00:00 AM | 6/26/2019 8:57:42 AM | 6/18/2019 12:00:00 AM | ||||||
418 | لا يوجد | لا يوجد | لا يوجد | Na@email.com | قسم الإستقبال: تحسين المعاملة مع المراجعين (اللي ما تلبس حجاب قولوا لها تتعامل عدل مع المراجعين) |
لا توجد معلومات عن صاحب الشكوى للتحقق من صحتها و الظرف أو الموقف الذي سبب عدم رضى المراجع. الموظفة مشهود لها بحسن تعاملها مع المرضى و توجد شكاوى سابقة عليها. و عند التحدث مع الموظفة بشأن الشكوى قالت أنها تذكر أنها اخبرت أحد المرضى بعدم إمكانية التسجيل لأن عنوانه لا يتبع المركز و أن حضوره متكرر بنفس المشكلة و تم إخباره بتعديل عنوانه أو امراجعة المركز التابع للعنوان فتوجه لصندوق الشكاوى و كتب شكوى و تعتقد أنه هو صاحب هذه الشكوى.. |
SSC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 10851 | 19-06-53823 | 5/29/2019 12:00:00 AM | 6/26/2019 9:59:30 AM | 6/26/2019 12:00:00 AM | |||||
419 | عصام علي محمد | لا يوجد | 33017953 | essamali3311@gmail.com | لا يوجد |
تم الاتصال لكن لم يتم الرد على الهاتف |
SSC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 10851 | 19-06-08715 | 5/29/2019 12:00:00 AM | 2/6/2020 6:15:13 PM | 7/29/2019 12:00:00 AM | ||||||
420 | لايوجد | لايوجد | لايوجد | نبي كراسي وايد |
لم يتم تحديد الموقع من صاحب المقترح قمنا بدورنا بتفقد جميع الاقسام في مركز بوجود عدد كافي من كراسي
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ZHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 19-06-98357 | 6/18/2019 12:00:00 AM | 6/18/2019 4:57:18 PM | 6/18/2019 12:00:00 AM | |||||||
421 | phani | 36056407 | phani-satyas@gmail.com | Treatment room stuff nurse Eman Hasan Mohd very nice sincere towords patient and work was nice like this nurse should behaviour |
تم الاتصال بالمراجع وشكره على لطف الكلمات ومدح الممرضه . فواصل بالشكر لجميع الخدمات المقدمه من قبل المركز |
HKC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-06-41740 | 6/6/2019 12:00:00 AM | 6/18/2019 7:59:03 PM | 6/12/2019 12:00:00 AM | |||||||
422 | أحمد الخان | 39403202 | الانتظار عند المختبر لأخذ عينة من الدم فترة طويلة ولا توجد كراسيكافثية للاستراحة ارجو النظر في الموضوع وتكبير المكان |
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MHC | Administrative | Complaint | Waiting Period | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-20298 | 5/2/2019 12:00:00 AM | 10/9/2019 10:47:16 AM | 5/14/2019 12:00:00 AM | |||||||
423 | علي | لا يوجد | لا يوجد | بطئ في الخدمة قسم الأسنان |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-61522 | 5/2/2019 12:00:00 AM | 10/9/2019 10:38:43 AM | 5/2/2019 12:00:00 AM | ||||||
424 | عبدالرحمن جابر | لا يوجد | 0509083737 | سوء تعامل مع الخليجيين سوء تعامل واضح مع المرضى الخليجيين |
الرقم غير صحيح |
MHC | Administrative | Complaint | Behavioral | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-06-46420 | 5/2/2019 12:00:00 AM | 2/20/2020 1:03:33 PM | 5/2/2019 12:00:00 AM | ||||||
425 | لا يوجد | لا يوجد | لا يوجد | الموظفين بحاجة لتأهيل في عملية التعاون مع المرضى |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Behavioral | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-95201 | 5/2/2019 12:00:00 AM | 10/9/2019 10:36:57 AM | 5/2/2019 12:00:00 AM | ||||||
426 | عبدالله | لا يوجد | 38808780 | لا توجد نتئج التحاليل في أيام العطل الرسمية |
تم التواصل مع المريض وشرح نظام المواعيد وكيفية عمل مواعيد الطوارئ لتغطية مراكز المنطقة |
MHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-81794 | 5/2/2019 12:00:00 AM | 10/9/2019 10:37:34 AM | 5/6/2019 12:00:00 AM | ||||||
427 | Adnan Raza | 35523189 | i have just the request to tell me what is the system for foregin health center dont have guideline and not also coprate i go to hc of abu maher they send us here but here also cant find appointment why this system just for forign |
تم التواصل بتاريخ 6/5/2019 و8/5/2019 لم يرد
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MHC | Administrative | Enquiry | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-20432 | 5/2/2019 12:00:00 AM | 10/9/2019 10:41:19 AM | 5/6/2019 12:00:00 AM | ||||||||
428 | عمار زيد | 910121125 | 34155527 | حضرت إلى السجلات وعملت موعد وحضرت للدكتور وسجل الوصفة والصيدلية رفضو صرفها |
السلام عليكم تم الاتصال بالمريض خضر عمار زيد يحمل الرقم 910121125 التليفون رقم 34155572 بتاريخ29/5/2019 وتاريخ 2/6/2019 ولكن لم يتم الرد علي الهاتف وبالتحقق من المشكلة مع الموظفه قالت أن المريض أجنبي وعندما شيكت الرقم الشخصي له في LMRA طلعت الفيزا منتهية بس المريض في الدفاع يشتغل فخبرته لازم يحضر الجواز للتتأكد من الاقامه لكنه رفض وقال لها أنه بيشتكي . |
MHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-37161 | 5/29/2019 12:00:00 AM | 10/9/2019 10:44:32 AM | 6/2/2019 12:00:00 AM | ||||||
429 | لا يوجد | لا يوجد | لا يوجد | الرجاء تطوير التشخيص وظفو أطباء بحرينيين في المركز |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-06-16647 | 5/29/2019 12:00:00 AM | 2/20/2020 1:04:46 PM | 5/29/2019 12:00:00 AM | ||||||
430 | لا يوجد | لا يوجد | لا يوجد | المعالجة / سرعة الخدمات منع دخول مرافق إلى المعالجة |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-18780 | 5/29/2019 12:00:00 AM | 10/9/2019 10:47:42 AM | 5/29/2019 12:00:00 AM | ||||||
431 | لا يوجد | لا يوجد | لا يوجد | طبيب المعالج غير كفو |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-06-09451 | 5/29/2019 12:00:00 AM | 2/20/2020 1:05:36 PM | 5/29/2019 12:00:00 AM | ||||||
432 | لا يوجد | لا يوجد | لا يوجد | ارجو حل المشكلة وشكرا تاريخ 24/5/2019 لا يوجد في المركز الفترة المسائية دكتورة |
تم رفع الشكوى لرئيس مجلس الإدارة لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-06-18903 | 5/29/2019 12:00:00 AM | 10/9/2019 10:45:05 AM | 5/29/2019 12:00:00 AM | ||||||
433 | محمد محمود | 36916815 | الدكتور هشام |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه على الطبيب هشام شحاتة حيث افاد المريض انه كان لديه موعد على الطبيب الساعة 12:30 و تأخر في الحضور للمركز الصحي (تاخر 40 دقيقة) و عند ذهابه للطبيب اخبره الطبيب انه تاخر على موعده و يجب عليه أخذ موعد اخر و كان أسلوب الطبيب جاف في الكلام معه . تم الشرح للمريض بضرورة الألتزام بالموعد المعطى له و ان المريض يجب عليه تجديد الموعد اذا تأخرلاكثر من نصف ساعة عن الموعد المعطى له . تم التنبيه على الطبيب بضرورة تحسين اسلوب التواصل و الكلام مع المرضى . |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10230 | 19-06-12101 | 5/29/2019 12:00:00 AM | 2/20/2020 1:05:59 PM | 7/3/2019 12:00:00 AM | |||||||
434 | لا يوجد | لا يوجد | لا يوجد | المعاملة السيئة في المراجعين والاستقبال |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-06-92767 | 6/13/2019 12:00:00 AM | 2/20/2020 1:06:29 PM | 6/13/2019 12:00:00 AM | ||||||
435 | لا يوجد | لا يوجد | لا يوجد | Dr need to be in their seat |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-06-03247 | 6/13/2019 12:00:00 AM | 2/20/2020 1:06:53 PM | 6/13/2019 12:00:00 AM | ||||||
436 | لا يوجد | لا يوجد | لا يوجد | Dr need to be in their seat |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10906 | 19-06-89215 | 6/13/2019 12:00:00 AM | 1/7/2020 4:27:29 PM | 6/13/2019 12:00:00 AM | ||||||
437 | Jaffar Husain | 851200273 | 36005115 | j85mohd@gmail.com | يرجى توجيه موظفي المراكز بعدم استخدام الهواتف حيث عند زيارتي لمركز عالي الصحي وعند استفساري من الممرضة عن الكرسي المتحرك لم تعرني الممرضة اي اهتمام وكانت منشغلة كليا في الهاتف. |
تم التواصل مع مقدم الشكوى من قبل مسئولة التمريض لمناقشة الموضوع معه. وقد افاد بأنه تلقى الخدمة التي كان يريدها رغم انه لم يحضر بطاقته الشخصية. وقد كانت شكوته بخصوص انشغال الممرضة بالهاتف وعدم النظر لوجهه في وقت الرد عليه. الا انها قد قدمت له الخدمة التي يريدها. تم التوضيح والاعتذار لمقدم الشكوى بطريقة ودية من قبل مسئولة التمريض والممرضة وشكره على حرصه على تحسين الخدمات في المركز. |
AHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 19-06-46249 | 4/10/2019 12:00:00 AM | 10/9/2019 10:27:17 AM | 4/10/2019 12:00:00 AM | |||||
438 | Mohsen Hujair | 920702414 | 36609430 | استفسار من المراجع بخصوص امكانية مراجعة مجمع السلمانية الطبي في غير نفس يوم التحويل |
تم التواصل هاتفيا مع المراجع والرد على استفساره |
AHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 19-06-82031 | 4/2/2019 12:00:00 AM | 6/25/2019 12:39:08 PM | 4/3/2019 12:00:00 AM | |||||||
439 | Mohsen Hujair | 920702414 | 36609430 | استفسار من المراجع بخصوص انتهاء بطاقة صحتي وامكانية تجديدها |
تم التواصل هاتفيا مع المراجع والرد على استفساره. |
AHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 19-06-40539 | 4/3/2019 12:00:00 AM | 6/25/2019 12:41:47 PM | 4/3/2019 12:00:00 AM | |||||||
440 | Abdul rahman Sharif | 540402842 | 39604365 | abdulrahman.msharif@gmail.com | بداله مركز عالي الصحي لا تعمل. تم الاتصال لمرات عديدة ولا يوجد رد على الهاتف |
نم التواصل هاتفيا مع مقدم الشكوى وتقديم الاعتذار له بخصوص الخلل في بدالة المركز. كما تم الرد على استفساره بخصوص وجود تطعيم الانفلونزا. |
AHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8964 | 19-06-36826 | 5/27/2019 12:00:00 AM | 10/9/2019 10:46:24 AM | 5/28/2019 12:00:00 AM | |||||
441 | لطيفة الذوادي | 880604093 | 38405056 | latifamohd88@gmail.com | Its 6:45pm the hamad town tealth centre its seems like empty they nobody on doctors room and when yo ask for appointment to meet doctors room and when you ask for appontment to meet docor they told its fully booked> tak appointment for tomorrow i told them nobody there its not they said no way to enter for the doctor.. they them nobody there its not they said no way to enter for the doctor.. they will stay empty to 8:00pm but the will reject the patient.. this is not professional they rejet all patients because the system shows its full but the doctors alt of them free.. i am try to dicuss with them rhe matter but no one accept me |
التاريخ: 25 يونيو 2019 تحية طيبة وبعد ،،،،،، الموضوع : شكوى المريضة بخصوص انتهاء المواعيد، المريضة لطيفة الذوادي الرقم الشخصي / 880604093. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمريضة المذكورة بياناتها أعلاه و أوضحنا لها بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بالإجابة على التساؤلات المتعلقة بموضوع الشكوى، و عليه فقد أبدت المريضة تفهمها و أما بخصوص وجود غرف الأطباء خالية من المرضى فقد قمنا بتوضيح القنوات التي بإمكانها أخذ المواعيد من خلالها لضمان حصولها على الخدمة بصورة أفضل سواءا من خلال مركز الاتصال او من خلال الانترنت و هذا ما يفسر عدم ازدحام المركز بالمرضى حيث يأتي المريض كل واحد حسب وقته، كما توجد اليه للتصنيف لاستقبال المرضى بعد انتهاء المواعيد، هذا بالإضافة الى انه بإمكان المريض التظلم للطبيب المسئول عند عدم اقتناعه بتقييم تصنيف التمريض . و عليه فقد شكرت المريضة التواصل معها و أخذ شكواها بعين الاعتبار، و أخيرا نسأل المولى العلي القدير لها بالشفاء العاجل و القريب . وتفضلوا بقبول وافر التحية والاحترام ،،،
السيد أحمد عباس القائم بأعمال اداري المركز مركز مدينة حمد الصحي |
HHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-06-17739 | 6/23/2019 12:00:00 AM | 1/15/2020 9:20:09 AM | 6/25/2019 12:00:00 AM | |||||
442 | Mahmood Abdul Hussain | 780503147 | 36999941 | مقترح تثبيت حاجز حديدي على السور الخاص بالطابق الأول ( كوبري السيارات ) نظرا لصعود الاطفال مما سيبب خطر السقوط |
يوجد طلب عند ادارة الهندسة والصيانة والمتابعة مستمرة |
AAK | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 19-06-68139 | 6/13/2019 12:00:00 AM | 2/3/2020 8:08:23 AM | 6/13/2019 12:00:00 AM | |||||||
443 | no name | مدح في الموظفين والاطباء وشكر |
شكر وتقدير لجميع الاقسام |
SHC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10866 | 10866 | 19-06-11582 | 1/17/2019 12:00:00 AM | 1/15/2020 8:40:51 AM | 6/25/2019 12:00:00 AM | |||||||||
444 | عبدالله يعقوب يوسف | 34200427 | شكوى على دكتور الاسنان عبد الشهيد |
تم الاتصال بالمريض وانقطع الخط بعد التحدث اليه بقليل من جانبه تمت معاودة الاتصال لم يرد (يمكن) المريض لم يتصل كذلك |
SHC | Administrative | Complaint | Behavioral | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 19-06-22857 | 1/17/2019 12:00:00 AM | 1/15/2020 8:42:19 AM | 1/21/2019 12:00:00 AM | |||||||
445 | كوثر علي منصور | 33835715 | عراقية الجنسية مطلقة ام لاولاد بحريينين تطلب اعفائها من الرسوم |
تم رفع الطلب للادارة العليا من خلال القائم باعمال اداري المنطقة للرد على طلب السيدة كوثر |
SHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Administration Office in Health Centers | 10866 | 10866 | 19-06-53039 | 3/6/2019 12:00:00 AM | 1/15/2020 8:36:53 AM | 6/3/2019 12:00:00 AM | ||||||||
446 | كوثر علي منصور | 651123470 | 3835715 | شكر وتقدير للادارة العليا بالوزارة في مساعت المريضة في العلاج بالمجان |
قرار من سعادة الوكيل باعفاء المريضة من دفع رسوم العلاج بتاريخ 27-3-2019 |
SHC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 19-06-78004 | 4/7/2019 12:00:00 AM | 6/25/2019 7:52:10 PM | 4/7/2019 12:00:00 AM | |||||||
447 | عبداالله العالي | 760024910 | 39210262 | استفسار عن عدم قبول تسجيل ابنه للعلاج بتاريخ 29-03-2019 الموافق يوم الجمعة عند الساعة 12:45 بعد انتهاء المواعيد واشعاره من قبل موظف التسجيل بالذهاب لغرفة المعالجة للتقييم ، تم اشعار ان الابن ليست حالته طارئة ويمكنه الحضور مساءا لتلقي العلاج يتسائل اب المريض اذا كان هناك وقت لما لا يقبل ولده للعلاج |
تم الاتصال بالمريض وتبين انه اراد الاستفسار عن العلاج تم الشرح للمريض عن الالية المتبعة في استقبال المرضى بعد انتهاء المواعيد ،تفهم المريض الوضع وكرر انه كان يريد فقط الاستفسار وشكر لباقة كل من موظف الاستقبال والتمريض |
SHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 19-06-44901 | 3/31/2019 12:00:00 AM | 6/25/2019 8:10:33 PM | 4/1/2019 12:00:00 AM | |||||||
448 | حسن طلاق | 860909409 | 32166881 | مجموعة من مرضى السكلر يشكرون طاقم التمريض وكذلك المعاناة من التاخير في تلقي العلاج بسبب عدم توفر جهاز الحاسوب في الغرفة الذي يتلقون فيها العلاج |
تم الرد من خلال نائب رئيس قسم التمريض السيد / حسين ابراهيم عباس قام يشكر المريض حسن طلاق على ثناءه على طام التمريض ،افاد اما بخصوص الابر فلا يوجد تاخير وانما هذا النوع من الابر يحتاج الى تدقيق من قبل ممرضتين مما ياخذ وقت اكثر من اعطاء الابر العادية بخصوص الجهاز فقد قمنا بطلب منذ 25/10/2018وتم ارساله للادارة العليا وبعد المراجعه تبين ان العمل جاري على تنفيذ الطلب |
SHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10906 | 19-06-26436 | 6/2/2019 12:00:00 AM | 1/7/2020 4:30:21 PM | 6/2/2019 12:00:00 AM | ||||||
449 | محمود عبد الحسين جعفر | 780503147 | 36999941 | فتح بوابة الاسعاف الخلفية (مقترح ) |
تم الاتصال بالمريض وتم التوضيح له باوقات عمل المركز الرسمية وانه للحالات الطارئة يجب التوجه لمجمع السلمانية الطبي او الاتصال بالاسعاف. كما بينا له بان بوابة الاسعاف الخلفية فقط لسيارات الاسعاف لنقل المرضى وتحت تنسيق قسم التمريض تفهم المريض الامر |
SHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 19-06-22341 | 6/9/2019 12:00:00 AM | 6/25/2019 8:50:58 PM | 6/10/2019 12:00:00 AM | |||||||
450 | حسين علي عبدالله بوعبود | 820903779 | 66605222 | السلام عليكم و رحمة الله اقدم خالص شكري الى وزارة الصحة و الى مركز مدينة حمد الصحي و الى المسؤول الاداري في المركز الصحي الاستاذ احمد على جهوده الجبارة حيث انه بادر بشكل سريع على حل المشكلة التي حصلت لي في المركز الصحي و لم يتراجع عن خدمتي بل و قدم لي كل الدعم لتسهيل مراجعتي و كانت ابتسامته التي تشرح الصدر تسبقه لذلك اود ان اقدم كل الدعم و الشكر الى الاستاذ احمد مسؤول مركز مدينة حمد الصحي |
تقدير الاخرين حافز و دعم لنا، كما أن عملنا هو واجب علينا نقوم به |
HHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-06-59425 | 6/26/2019 12:00:00 AM | 1/15/2020 9:19:41 AM | 6/26/2019 12:00:00 AM | |||||||
451 | يوسف | 33515012 | ارجو ان تعمم المعاملات في جميع المراكز |
تم الاتصال بالمراجع، وبين لنا اعجابه بالخدمات المقدمة من قبل المركز وتقديم المساعدة من جميع أقسام المركز ب ( سرعة تقديم الخدمات من قبل التجسل والطبيب المعالج ) حتى استلامه الأدويه من قبل الصيدليه . فقد شكر جميع موظفين المركز على حسن التعامل. |
HKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-06-75084 | 6/20/2019 12:00:00 AM | 6/26/2019 12:25:06 PM | 6/24/2019 12:00:00 AM | ||||||||
452 | فاضل احمد علي | 690109570 | 35085747 | شكوى مريض من معاملة الطبيبه وطريقة ردها عند سؤاله عن موعده وبطريقة استفزازيه |
تم ارسال الشكوى الى الطبيب المسئول وتم بدوره مخاطبة الطبيبه وتم الاتصال للمريض وانهاء الموضوع |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-07-29904 | 7/13/2019 12:00:00 AM | 10/9/2019 10:15:22 AM | 6/20/2019 12:00:00 AM | ||||||
453 | لا يوجد | لا يوجد | لا يوجد | المركز صغير بالنسبه للمناطق التابعه له وبحاجه للتوسعه |
لا يوجد اسم او رقم هاتف للاتصال |
JHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-07-03760 | 7/13/2019 12:00:00 AM | 7/1/2019 12:53:44 PM | 7/20/2019 12:00:00 AM | |||||||
454 | لا يوجد | يرجو فتح بوابة الدخول للمرضى قبل الساعه 7 صباحا لانه الجو حار |
النظر في الشكوى ورفعها للمسؤول |
JHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-07-74385 | 7/13/2019 12:00:00 AM | 7/1/2019 12:55:44 PM | 7/13/2019 12:00:00 AM | |||||||||
455 | لا يوجد | لا يوجد | يرجو دوام التوفيق والنجاح |
ايصال المسج الى جميع العاملين |
JHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-07-93017 | 7/13/2019 12:00:00 AM | 7/1/2019 1:12:01 PM | 7/13/2019 12:00:00 AM | ||||||||
456 | لا يوجد | 39547009 | شكوى ضد معاملة دكتور |
تم ارسال الشكوى الى رئيس مجلس الادارة وبذلك تم مخاطبة الطبيب والاتصال للمريض |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-07-35440 | 7/13/2019 12:00:00 AM | 10/9/2019 10:15:46 AM | 7/20/2019 12:00:00 AM | |||||||
457 | لا يوجد | لا يوجد | لا يوجد | شكوى من سوء تعامل بعض الاطباء مع المرضى وبصوره غير مؤدبه مما يدفع المريض للغصب والعصبيه كما يقترح اعطاء الاطباء محاضرات في طريقة التعامل |
تم ارسال الشكوى لرئيس مجلس الاداره وبدوره اجتمع مع الاطباء المعنيين |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 11055 | 19-07-13348 | 7/13/2019 12:00:00 AM | 1/20/2020 5:53:44 PM | 7/14/2019 12:00:00 AM | ||||||
458 | خالد قمبر | 33681981 | المؤشرات الحيوية لمرضى السكلر مرة واحدة فقط بدل مرتين هذا بسبب هدر الوقت و الاسراع في اعطاء الأبرة الثانية. |
الموضوع: رد على اقتراح المراجع : خالد قمبر اقترح السيد خالد قمبر وهو احد مراجعي السكلر اليومين بمعدل مرتين في اليوم لأخذ ابرة المورفين( والذي يستدعي اخذ المؤشرات الحيوية قبل كل ابرة موفين )اخذ هذه المؤشرات مرة واحدة فقط لأنه يرى ان ذلك اهدار للوقت , الا اننا في مركز مدينة حمد نلتزم بقواعد اخذ الابرة كما هو مقرر من لجنة علاج الالم المركزية وليس لنا اي شأن بتغيير ذلك بما فيه الحفاظ على سلامة المريض و التأكد من ا المؤشرات الحيوية لا تتعارض مع اخذ الابرة . وشكرا د صفية نعمه رئيس مجلس ادارة مركز مدينة حمد الصحي |
HHC | Proffesional | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 10230 | 19-07-28447 | 7/1/2019 12:00:00 AM | 2/23/2020 12:00:04 PM | 7/1/2019 12:00:00 AM | ||||||||
459 | حسن أحمد ملا حسن | 490024025 | 39551724 | جهاز الأرقام لا يعمل و نحن كبار سن لا نستطيع الوقوف و هذه المشكلة أكثر من شهرين فما سبب التأخير في اصلاحه. |
قام أحد كبار السن بالاستفسار عن سبب التأخير في اصلاح جهاز الارقام و أكد في كلامه بأنه لا يقصد بذلك تقديم الشكوى بل الاستفسار، قمنا بالتواصل معه و قد فمنا بالتوضيح له بأنه هناك أولوية لكبار السن لتلقي الخدمات الصحية كما قمنا بالتواصل مع الجهات المعنية لسرعة اصلاح جهاز الأرقام حيث كان التأخير بسبب الميزانية و تم حل المشكلة باليوم التالي من تقديم الشكوى. |
HHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 19-07-86563 | 6/19/2019 12:00:00 AM | 1/15/2020 9:20:39 AM | 7/1/2019 12:00:00 AM | |||||||
460 | لا يوجد | 33233773 | الصيدلية استلام الادوية وقت الذروة يأخذ وقت طويل |
تم الاتصال بالمريض بتاريخ 29 مايو 2019. 1.المريض انتظر أكثر من نص ساعة لاستلام ادويته (ادوية عادية) 2.الاقتراح ان يتم فتح كونتر لمرضى الادوية المزمنة. 3.تسريع الخدمة وتكون افضل. |
BHC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10230 | 19-07-95036 | 5/12/2019 12:00:00 AM | 2/20/2020 1:07:40 PM | 5/29/2019 12:00:00 AM | |||||||
461 | احمد سلمان | لايوجد | 39025933 | عدم وجود عدد كافي من الاطباء في الفترة المسائية |
تم مناقشة الموضوع مع صاحب الشكوى من قبل رئيس مجلس الأدارة الدكتورة فروزان
تفهم المريض ذلك ، و قدم الشكر على التوضيح |
NDC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10906 | 19-07-59287 | 6/18/2019 12:00:00 AM | 1/7/2020 4:31:55 PM | 6/19/2019 12:00:00 AM | ||||||
462 | محمد أحمد | 33332175 | عدم وجود عدد كافي من الاطباء في الفترة المسائية |
تم التواصل مع المريض من قبل رئيس مجلس الادارة وتم مناقشة الموضوع مع صاحب الشكوى:
تفهم المريض ذلك ، و قدم الشكر على التوضيح |
NDC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10906 | 19-07-50161 | 6/18/2019 12:00:00 AM | 1/7/2020 4:32:25 PM | 6/19/2019 12:00:00 AM | |||||||
463 | حسن محمود | 39352999 | تم ملاحظة ان المنظف يرتدي قفاز ويقوم بفتح جميع الغرف بنفس القفاز الذي يرتديه |
تم الاتصال بالشخص بتاريخ 2/7/2019 الساعه 08.13 والساعه 12.44 ولم يتم الرد تم الاتصال بتاريخ 3/7 الساعه 10.15 ولم يتم الرد تم الاتصال بتاريخ 10/7 الساعه 12.47 ولم يتم الرد تم حل المشكلة، وابلاغ وتوجيه المنظفين بضرورة الالتزام باجراءات النظافة لمنع انتشار العدوى |
NDC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 19-07-71868 | 6/20/2019 12:00:00 AM | 1/15/2020 8:52:22 AM | 7/2/2019 12:00:00 AM | |||||||
464 | لا يوجد | 33233773 | الدكتورة فاطمة العكري تتعامل بشكل غير ايجابي مع المريض |
(تعليق الدكتورة لينا الصفار) تم الاتصال بالمريض تاريخ 29 مايو 2019 الساعة 11:40 صباحاً المريض لديه الملاحظات التالية: 1.تشخيص خاطئ لحالة زوجته حيث الطبيبه شخصة التهاب بالذن ثم اتضح ان المشكلة في الاسنان.
(رد الدكتورة فاطمة العكري) بسم اااه الرحمن الرحيم بالنسبة للشكوى المذكوره اعلاه من زوج المريضة: أولا: ليس من حق المريض الحصول على رد شكواه لعدم وجود مايثبت ما ادعاه حيث أنه رفض رفضاً باتاً إعطاء إسمه أو إسم زوجته والرقم الشخصي ال CPR لأتمكن من مراجعة معلومات المريضة وإثبات تشخيصي والتأكد على الأقل من معاينتي لها ...؟؟ولم يذكر أيضاً تاريخ معاينة المريضة؟؟ ثانياً: رفضه لإعطاء إسم المريضه (زوجته) وإكتفائه فقط بوضع رقم هاتفه له دلالات كثيرة؟ وأي مريض (شخص) سواء تابع للمركز او غير تابع له قد يتصرف نفس التصرف. وأنا أطالب بالتحقيق مع المريض وزوجته وإثبات ما ذكره لمسئولتنا د.لينا الصفار في المكالمة الهاتفية التي تمت تاريخ 29 مايو 2019 ، زحتى لا يتكرر هذا النوع من (الشكاوي الغير مجدية) مع باقي الاطباء العاملين في المراكز الاخرى. أنا أثق في تشخيصي ومخلصه لعملي ومرضاتي. لكم مني جزيل الشكر د.فاطمة العكري 30 مايو 2019 |
BHC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10858 | 19-07-42431 | 5/12/2019 12:00:00 AM | 10/7/2019 10:48:23 AM | 10/7/2019 12:00:00 AM | |||||||
465 | لا يوجد | 36670004 | رضاك عن الخدمة المقدمة إليك:
*.رأيك في تعامل موظفي المركز عامة (ممتاز) *.تقييمك لسرعة الخدمات (ممتاز) *.مدى رضاك عن الخدمة المقدمة (ممتاز) |
تم الاتصال مشغول مرتين بتاريخ 14 مارس 2019 |
BHC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10230 | 19-07-16792 | 4/11/2019 12:00:00 AM | 2/20/2020 1:09:01 PM | 4/14/2019 12:00:00 AM | ||||||||
466 | karrar mohammed ali | 32270654 | karrar1901@gmail.com | quit doing those age restrictions and multiply the staff,
normal room 1-9 |
تم الاتصال 14 مايو 2019 عمره 17 سنة يتمنى وقف تقييد السن عند التسجيل ، تم اخباره ان تسجيل المرضى لعلاجهم فوق سن ال 15 سنة ممكن بدون ولي الأمر إلا في حالة طلب اجازة مرضية أو علاج الأسنان وفق قانون وزارة الصحة. |
BHC | Administrative | Suggestion | Medical Records | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10230 | 19-07-09058 | 4/11/2019 12:00:00 AM | 2/20/2020 1:10:36 PM | 5/14/2019 12:00:00 AM | |||||||
467 | سيد فضل محمد جواد الوداعي | لا يوجد | 39225441 | فتح عيادات اكثر لاسنان في الفترة الصباحية والمسائية وكذلك فتح قسم الاشعة في الفترة المسائية وعطل نهاية الاسبوع وزيادة كوادر قسم المختبر. |
رد رؤساء الاقسام المعنين قسم الاسنان: نثني على مقترح المراجع بخصوص فتح عيادات اكثر للاسنان في الفترة الصباحية والمسائية وذلك لحرصنا لتقديم افضل الخدمات لشريحة اكبر من المجتمع والموطنين حيث اننا نخدم في منطقة ذات كثافة سكانية عالية ومنطقة في نمو واتساع متسارع. قسم الاشعة: توجد خطة لفتح قسم الاشعة بالفترة المسائية وعطل نهاية الاسبوع في القريب قسم المختبر: نعم يحتاج القسم لزيادة الموظفين نظرا لزيادة عدد المراجعين حيث ات المنطقة في نمو متسارع وبها كثافة سكنية عالية. |
SJC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-07-14149 | 6/15/2019 12:00:00 AM | 7/3/2019 11:20:22 AM | 7/3/2019 12:00:00 AM | |||||||
468 | أحمد خنجي | لا يوجد | 37759995 | fatima-a@live.com | شكر وتقدير للدكتورة زينب المياحي غرفة رقم 11 خدمة سريعة ، وساعة صدر ، دكتورة ممتازة. |
تم اطلاع الطبيبة بما ذكرة المراجع تحفيزا لها . |
SJC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-07-42141 | 7/2/2019 12:00:00 AM | 2/20/2020 1:11:12 PM | 7/3/2019 12:00:00 AM | ||||||
469 | HAMAD ALDOSERI | 900506440 | 33383793 | موظف الكونتر رقم 10 الساعة 6:40 تقريبا لا توجد لباقة لدى الموظف لدرجة انه يتكلم مع شخص اخر و لم ينهي تسجيلي الا بعد اكمال قصته و بعد ان جلست بعيدا استدعاني مرة اخرى لكي يتأكد من المعلومات و ما هي الا محاولة للاستفزاز و كل ذلك بسبب اني اخذت رقم و لم انتظر ان ياتي رقمي و سبب عدم انتظاري هو انه لا يوجد غيري و هو لم يعيرني انتباهه و كان يتكلم في أمور خارجية ليس لها علاقة في العمل |
التاريخ: 3 يوليو 2019 تحية طيبة وبعد ،،،،،، الموضوع : شكوى بخصوص عدم لباقة موظف ، المريض حمد الدوسري الرقم الشخصي / 900506440. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمريض بتاريخ 2/7/2019 مرتين و بتاريخ 3/7/2019 مرتين للتحقق من موضوع الشكوى الا أنه لم يقوم بالرد على الاتصالات، و بسؤال الموظفين المتواجدين بالفترة المسائية عن موضوع الشكوى فقد أفادوا بأنهم ملتزمون بأخلاقيات المهنة و حسن التعامل مع المستفيدين من الخدمات التي يقدمها المركز، أما بخصوص أخذه رقم و عدم انتظاره حتى يتم استدعائه من قبل موظف السجلات بحجة أنه لا يوجد غيره فقد تبين من سياق الشكوى وجود مراجع اخر مع الموظف، و هذا ما يبرر عدم قيام الموظف بتسجيله مباشرة حفاظا على السرية و خصوصية المرضى، علما بأن الموظفين يتحلون بقدر كبير من المرونة و الأخلاق في التعامل مع المرضى. و عليه نرجو منكم تزويدنا بمعلومات أكثر دقة من المريض حتى نتمكن من التحقق من الشكوى بشكل أكبر ، و أخيرا نسأل المولى العلي القدير له بالشفاء العاجل و القريب . وتفضلوا بقبول وافر التحية والاحترام ،،،
السيد أحمد عباس القائم بأعمال اداري المركز مركز مدينة حمد الصحي |
HHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-07-80922 | 7/2/2019 12:00:00 AM | 1/15/2020 9:16:06 AM | 7/4/2019 12:00:00 AM | ||||||
471 | HANADI MAHMOUD | 750232536 | 39083150 | السلام عليكم أخذت موعد على التلفون اعطيتني الساعة 8:45 مع الدكتورة ميعاد ابو حميد غرفة رقم 9 مركز مدينة حمد الصحي الدوار الثالث سألتني شنو مشكلتك حكتلها عندي ألم بالاذن اليسرى وضعت الجهاز عليها و قالت لي لا أرى شي من الشمع قلت لها هذا خطر قالت لا بعد يومين تعالي المركز الحين ما اقدر اعرف شنو عندك سالتني عندك جهاز بخار لانك محتاجة تسوي تبخيرة عندك احتقان شديد حكتلها لا حكتلي و لا أحد بتعرف عنده جهاز بخار حكتلها صعب اروح عند الناس ليش المركز ما فيه جهاز تبخيرة بسوي عند المعالجة وين المشكلة قالت لي خلاث بكتبلك روحي عند المعالجة بسجل الحين بالجهاز ، بلغتها انه قدمي فيهم الم محتاجة كلش قالت لي ما اقدر اصرف لك كانت معاملتها للاسف غير جيدة اول مرة يحصل معي و ذهبت للتمريض و عملت تبخيرة و كانت معاملتهم حسنة ثم اعطتني دواء للحساسية و بندول سألتها وين دواء الكحة قالت لي ارجعي الدكتورة و بلغيها ما كتبت ذهبت لها مرة اخرى و قالت لي لا تحتاجين دواء الكحة و لا يوجد دكتور بالعالم يقول انه دواء الكحة منه علاج بلغتها انه الكحة مؤلمة و عندي بلغم وضعت يدها على راسها و قالت خلاص خلاص بكتبلك |
التاريخ: 25 مارس 2019 تحية طيبة وبعد ،،،،،، الموضوع : شكوى المريضة بخصوص الدكتورة ميعاد بو حميد، المريضة هنادي حمود الرقم الشخصي / 750232536. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمريضة المذكورة بياناتها أعلاه و أوضحنا لها بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بالإجابة على التساؤلات المتعلقة بموضوع الشكوى، و عليه فقد أبدت المريضة تفهمها و أما بخصوص المعاملة الغير جيدة فتم الاعتذار للمريضة و توجيه الطبيبة بهذا الخصوص و أن تتحلى بقدر أكبر من ضبط النفس مع المرضى . و عليه فقد شكرت المريضة التواصل معها و أخذ شكواها بعين الاعتبار، و أخيرا نسأل المولى العلي القدير لها بالشفاء العاجل و القريب وتفضلوا بقبول وافر التحية والاحترام ،،، صفية نعمة رئيس مجلس الادارة مركز مدينة حمد الصحي |
HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-07-78389 | 3/24/2019 12:00:00 AM | 1/15/2020 9:27:55 AM | 3/24/2019 12:00:00 AM | ||||||
472 | حسين علي عبدالله بو عبود | 820903779 | 66605222 | بسم الله الرحمن الرحيم اكتب لكم هذه الشكوى و أتمنى ان يتم علاجها بشي حضاري حيث ان مركز مدينة حمد الصحي يغلق ابواب مواعيده منذ الساعة السادسة مساءا و مركز حمد كانو الصحي لا يستقبل المرضى من مجمعات أخرى قبل الساعة الثامنة مساءا اي انه هناك وقت من السادسة تقريبا الى الثامنة لا يوجد مكان باجراء له المريض لتلقي العلاج و المصيبة الاكبر في حال الانتظار الى الساعة الثامنة و يأتي موظف كانو الصحي و يصدمك بأنه لا يوجد مواعيد لذلك كلي أمل و رجاء منكم ان يتم التعامل مع هذا الوقت الذي لا يتوافر فيه العلاج للمرضى و المواعيد الى دايم ( خلصت ما في مواعيد) طيب شنو اسوي الحين انطر و بعدين روح مركز كانو و لكم جزيل الشكر و االامتنان على الجهود الجبارة. |
التاريخ: 17 مارس 2019 تحية طيبة وبعد ،،،،،، الموضوع : انتهاء المواعيد قبل انتهاء الدوام الرسمي، حسين علي بوعبود الرقم الشخصي / 820903779. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمريض المذكورة بياناته أعلاه و أوضحنا له بأن واجبنا المهني و الانساني هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بتوضيح الالية التي تعمل بها المراكز الصحية عند انتهاء المواعيد و قبل انتهاء الدوام الرسمي، كما قمنا بلفت انتباهه الى امكانية حجز المواعيد من خلال الاتصال او الانترنت. و عليه فقد أبدى المريض تفهمه للألية و شكرنا لتوضيح سبل الحصول على المواعيد، و أخيرا نسأل المولى العلي القدير له بالشفاء العاجل و القريب .
وتفضلوا بقبول وافر التحية والاحترام ،،،
السيد أحمد عباس هاشم منسق مواعيد و سجلات صحية أول مركز مدينة حمد الصحي |
HHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-07-01115 | 3/13/2019 12:00:00 AM | 1/15/2020 9:29:03 AM | 3/13/2019 12:00:00 AM | ||||||
473 | ليلى الكوهجي | 630405441 | 36992277 | زرت دكتورة صابرين في مركز مدينة حمد بتاريخ 31/12/2018 وصفت لي دواء للغدة الدرقية ايثيروكسي و صرف لي الصيدلي نفس الدواء بس من فئة 100 ام جي بدلا من الدواء الذي صرفته لي الدكتورة و لما ذهبت الى المنزل و تناولت الدواء على اعتبار انه نفس الدواء الذي وصفته لي الدكتورة .. و بعد فترة بسيطة أحسست بأنني لست طبيعية و تتسارع في نبضات قلبي و ارتفاع في ضغط الدم و رجفة في الجسم .. الأمر الذي جعل ابنتي تأخذني الى طوارىء ابن النفيس .. للكشف عن هذه العوارض الجديدة و كان هذا بسبب تناولي جرعة كبيرة من الدواء في يوم واحد ارجو منكم التحقيق في الموضوع و معاقبة المسؤل عن ذلك الذي بسببه كدت افقد حياتي |
رد على شكوى المريضه ليلى الكوهجي بتاريخ 07-1-2019 تم التواصل مع المريضه و طلب منها احضار الدواء المستلم و عليه تم ترتيب موعد لها مع الطبيب المسؤول ليتم فحصها و إجراء التحاليل اللازمه تم تسجيل استمارة الأخطاء الطبيه و MMR report حيث تبين من تحاليل المريضه و فحوصاتها انها الحمد لله تتمتع بصحه جيده في ذلك الوقت كما و تم إعطاء الموظف إنذار شفوي بهذا الخصوص و طلب منه أداء واجباته الوظيفية بمزيد من الانتباه لمنع وقوع مثل هذه الحوادث المؤسفة و من باب الإحتراز و عدم الوقوع في نفس الخطأ اثناء الصرف من قبل الموظف و باقي زملائه نظراً لتشابه الأسماء و أشكال الدواء تم تغيير مكان الدواء و وضع الجرعات بلون مختلف |
HHC | Proffesional | Complaint | Clinical Management (Treatment) | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-07-69691 | 1/7/2019 12:00:00 AM | 1/15/2020 9:31:32 AM | 1/7/2019 12:00:00 AM | ||||||
474 | ABDULRAHMAN DARRAJ | 850304458 | 36544040 | تفاصيل شكوى والدي من مركز مدينة حمد الصحي أنا المدعو عبدالله محمد عبدالله دراج رقمي الشخصي 580104745 مواطن أحلت على التقاعد من بداية السنة قبل التقاعد و طول 42 سنة كانت بابكو مستشفى عوالي يوفر كل احتياجاتي الصحية من فحص و متابعة و دواء و تعودت على قياس السكر بشكل يومي للحفاظ على مستوى السكر و لا يخفى عليكم أهمية الحفاظ على مستوى السكر حيث أنه جزء مهم من العلاج حيث كانوا يوفرون لي الجهاز و شرائط القياس بعد التقاعد سجلت في المركز الصحي في مدينة حمد و سمعت من مرضى السكر ان المراكز الصحية توفر هذه الشرائط .. و الدكتورة طلبت مني اخذ الشرائط من قسم التمريض .. قسم التمريض طلبوا مني الانتظار الى ان تتوافر الشرائط و سيتصلوا بي .. بعد 6 اسابيع راجعت قسم التمريض قالت لي الممرضة صرف الشرائط مقصور على من ياخذ الانسولين.. و انا متأكد انه يصرف لمرضى السكر المسجلين في عيادة السكر في نفس المركز و المراكز الاخرى . هذا الشهر اول مرة اشتري الاشرطة التي تعطى بالمجان للغير.. سؤالي هل من حقي ان توفر لي هذه الشرائط ؟ علما بأني استعمل 3 عقاقير للسكري .. ارجو الافادة رقم التواصل 32234414 و لكم جزيل الشكر و التقدير |
مساء الخير :
تم الاتصال بالمريض عبدالله محمد عبدالله دراج (580104745) اليوم في تمام الساعة 11:45 صباحا ، وقمت بالاستفسار من هل هو على حبول او حقن انسولين فأجابني بأنه على حبوب تم التوضيح له عن ألية الصرف ، ومن ثم قام بأخباري بانه مصاب بالضغط والسكر والقلب والكوليسترول ويتناول حوالي 30 حبة في اليوم ، فأخبرته بانني سأتابع الموضوع مع مشرفة التمريض ورئيسة مجلس ادارة د صفية ، وطلبت من سستر مريم الرجوع الى الاي صحة لمعرفة الحالة الصحية ومناقشة الامر مع دكتورة تغريد ، فاذا كان المريض فعلى الفريق متابعة الموضوع وعمل اللازم ....بانتظار رد فريق العمل لعمل اللازم ....High Risk خلود السعدون رئيس تمريض بالمنطقة الصحية الخامسة
رد من قسم التمريض (مشرفة التمريض بعد التحقق من اي صحة) حضر المريض عبدالله محمد عبدالله دراج صاحب الرقم الشخصي 580104745 لقسم المعالجة لاستلام اشرطة فحص السكر وبعد التدقيق في الاي صحة علمت الممرضة ان المريض لا يستخدم أبر الانسولين انما أدوية فموية فقط . قامت الممرضة بالتواصل مع عيادة السكر بالمركز وتم التأكد من آليات ضرف الأشرطة .عندها أخبرت الممرضة المريض انه لا يصرف للفئة التي تأخذ أدوية فموية و طلبت منه التوجه و مراجعة عيادة السكر بالمركز الصحي. وللعلم أن المريض ذاته قام بمراجعة عيادة السكر تاريخ 2/4/2019 و عاينته الدكتورة تغريد عليان أخصائية السكر بالمركز ولم تطلب له حينها جهاز سكر أو أشرطة فحص الدم. تم التواصل مع استشارية عيادة السكر تغريد العليان و كان ردها ( على حسب التعميم لوزارة الصحة يصرف اذا كان المريض على الانسولين ) و عندن فحص المريض اخر تحليل له يوجد ارتفاع في السكر و لا يوجد شيء من مضاعفات السكر في تحاليله او عنده اعتلال وظائف الكلى وهو ليس على ابر الانسولين مرفق من أي صحه دخول المريض للدكتورة تغريد و الأدوية
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HHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-07-76139 | 5/6/2019 12:00:00 AM | 1/15/2020 9:24:33 AM | 5/12/2019 12:00:00 AM | ||||||
475 | MOHAMMED ALSULAIMAN | 890313962 | 33222565 | السلام عليكم بتاريخ اليوم 21 مارس 2019 م قمت بزيارة مركز مدينة حمد مع زوجتي و تعرضت لموقف من قبل أحد الممرضات تدعي وردة(ام صالح) استفسرت منها بعد تأخر الدكتور من مناداتي للدخول بحوالي 20 دقيقة فقالت استفسر منه اجلس فانتظرت لربع ساعه و عند ذهابي للتأكد منها قالت انتظر لديه مرضى فتوجهت لغرفة الطبيب عند مناداتي فدخلت مريضة علما بأنه لم ينادي عليها فانتظرت امام باب غرفة الدكتور حتى تخرج المريضة فجاءت الممرضة المذكورة و هي ترفع صوتها علي وتقول توجه الى الاستراحة و ليس برادة فقلت له نادى علي الدكتور فقالت توجه للاستراحة قائلة ( هني مستشفى مب برادة عشان تنتظر هني ) بصوت مرتفع امام الجميع مع العلم بأنه نادى علي الدكتور و يوجد أكثر من شخص ينتظر في نفس المكان فهل هذا يليق بالتعامل مع المرضى هل هكذا يعامل المرضى القليل من التقدير لوضعي فزوجتي معي فقد تعرضت للاحراج امامها مع العلم طلب مقابلة مدير المركز الا انه أخبروني بعدم وجوده الا في الفترة الصباحية |
بسمه تعالى
تحية طيبة و بعد ،،، الموضوع: الرد على شكوى المراجع محمد السليمان و يحمل رقم شخصي 890313962. بالإشارة الى الموضوع اعلاه، نود افادتكم بأننا قمنا بالتواصل بالمراجع و أخذنا منه المعلومات الخاصة بموضوع الشكوى و عليه قمنا بالتحقق من موضوع الشكوى من خلال سؤال الموظفة و قد أفادت بأنه بيوم الخميس بالفترة المسائية و عند ما كانت تقوم بمهام عملها و هو تنظيم دخول المرضى على الطبيب ، جاء المراجع و معه زوجته المريضة و قد قامت الموظفة بتوجيه المراجع مع زوجته بالتواجد في قاعة الاستراحة لحين مناداتها من قبل الطبيب، و ذلك للمحافظة على خصوصية المريض بغرفة الطبيب، و قد قامت مباشرة من التأكد من موعده و التواصل مع الطبيب و أخبرها بأنه سيقوم بمناداته مباشرة بمجرد الانتهاء من المريض، و بالرجوع الى نظام التسجيل تبين بأن المريضة موعدها الساعة 17:35 و موعد دخوله على الطبيب 17:48 حيث أنه لم يتجاوز 12 دقيقة من موعده و ذلك نظرا لتأخر الطبيب مع مريضة أخرى، و هذا ما أوضحته الموظفة له، و على الرغم من السرعة في المبادرة بخدمته الا أنه رد على الموظفة بأسلوب حاد مما سبب لها الاحراج و شجع على عدم التزام باقي المرضى بالتعليمات و الأنظمة المعمول بها في المركز الصحي و قالت له بكل هدوء بأن هذا مركز صحي له أنظمته و ليست برادة و قد قالت هذه الكلمة من الجانب التوضيحي و ليس السخرية، و لذلك قمنا بتوجيه الموظفة بضرورة الالتزام بضبط النفس بصورة أكبر و اختيار المفردات عند مخاطبة المرضى. |
HHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-07-09289 | 3/21/2019 12:00:00 AM | 1/15/2020 9:28:40 AM | 3/21/2019 12:00:00 AM | ||||||
476 | أحمد عياش | 750307005 | 36773755 | هناك شكوى من مجموعة من أهالي مجمع 1016 بمدينة حمد الا و هي انهم حاليا يتم علاجهم بمركز الكويت الصحي و هو بعيد عن موقع منازلهم الحالية و صعوبة الوصول اليه بالنسبة للاغلبية فهم لديهم الرغبة في نقل ملفاتهم الصحية الى مركز مدينة حمد الصحي بمجمع 1205 القريب منهم و الذي لا يبعد عنهم الا قرابة الكيلومترين تقريبا فالرجاء الموافقة و تلببية طلبهم بأسرع وقت ممكن و شكرا لتعاونكم |
بالإشارة الى الموضوع أعلاه، و نظرا لكثرة الطلبات الواردة الى المركز الصحي لتلقي الخدمات الصحية بالمركز عوضا عن المركز الصحي التابع له، و من خلال دراسة و تقييم الطلب و النظر في الحيثيات و الاسباب و التي تتمثل في قرب مجمع 1016 للمركز حسب نظر صاحب الطلب فقد ارتأت ادارة المركز الاعتذار عن قبول الطلب حيث أن الاسباب غير كافية و المسافة لا تشكل أي عائق كما أنها تعتبر تقريبا متساوية بين مركز مدينة حمد الصحي و مركز الكويت التابع له بالنسبة لمنطقة سكنه، كما ان ادارة المركز تقوم بدراسة الطلبات بموضوعية و الموافقة على الطلبات ذات الاسباب الموضوعية.
وتفضلوا بقبول وافر التحية والاحترام ،،، القائم بأعمال اداري المركز السيد أحمد عباس |
HHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-07-32381 | 1/7/2019 12:00:00 AM | 1/15/2020 9:30:48 AM | 1/7/2019 12:00:00 AM | |||||||
477 | عقيلة مصطفى | 36483684 | السلام عليكم و رحمة الله و بركاته تحية طيبة و بعد أود أن الفت عنايتكم الكريمة بخصوص حادثة حصلت معي بتاريخ 27/2/2019 اثناء عمل الدكتور محمود كويتان خياطة لجرح في اذن ابني فقد الابرةعدة مرات اثناء العمل تارة على فروة رأسه و تارة اخرى على المخدة و اخيرا فقدها تماما هنا اضطر الممرضين لفتح طقم خياطة اخر. و أخيرا فقدها على عين ابني المتألم هنا اوشكت على فقدان وعيي لم استطيع تحمل منظر عين ابني تجرح او تخدش بلا ذنب و كذلك اين التحكم في انتشار العدوى و الحفاظ على الابرة و الادوات معقمة؟ اخاطبكم بقلب ام حامدة لله على كل مكروه و كذلك احمده لان شيئا لم يحصل لعين ابني، حفاظا على سلامة المرضى جميعا حيث انها سلمت الجرة لكن يعلم الله ماذا من الممكن ان يحصل في المرات القادمة و لكي اخلو مسؤوليتي امام الله الله اني بلغت اللهم فاهد أرجو اتخاذ الاجراء اللازم. |
تم الاتصال بالمريضة و شرح اللازم لها و تم تنبيه الطبيب لذلك و قد أبدت مرافقة المريض ( الام) تفهمها لذلك. |
HHC | Proffesional | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11045 | 11045 | 19-07-79007 | 2/27/2019 12:00:00 AM | 1/15/2020 9:29:27 AM | 2/27/2019 12:00:00 AM | |||||||
478 | - | - | - | شكرا لكم |
HKC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-07-98773 | 7/8/2019 12:00:00 AM | 7/8/2019 6:48:36 AM | 7/8/2019 12:00:00 AM | ||||||||
479 | - | - | الاستقبال فقط فاشل جدا لا اخلاق |
تم تنبيه جميع موظفين الاستقبال بحسن التعامل مع المرضى والأبتسامه، وتقديم الخدمه برحابه . |
HKC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-07-22718 | 7/4/2019 12:00:00 AM | 1/7/2020 4:33:42 PM | 7/8/2019 12:00:00 AM | |||||||
480 | shahbaz mohammed | 350706679 | شكوى على طبيب |
تم الاتصال بالمريض من قبل رئيس مجلس الاداره وطلب الاتصال لاحقا ثم تم الاتصال به اكثر من مره يرد على الهاتف |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10855 | 19-07-35762 | 6/3/2019 12:00:00 AM | 10/7/2019 10:45:43 AM | 6/23/2019 12:00:00 AM | |||||||
481 | حصه محمد | 35492290 | شكر للدكتوره سنية الصالحي على حسن تعاملها مع المرضى و دائما بشوشة واخلاث عالية |
تم التواصل مع المريضة وتم شكرها على هذه الملاحظة |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10906 | 19-07-95646 | 8/4/2019 12:00:00 AM | 1/7/2020 4:34:21 PM | 7/7/2019 12:00:00 AM | ||||||||
482 | فاطمة | 39977371 | انتظرت المنظف نصف ساعة حتى ياتي ويفتح المخزن ويسلمني الاغراض |
تم التواصل مع صاحبة الشكوى من قبل اداري المركز وتم اشرح لها بأن ليس من مهام الوظيفية للمنظفين بنقل المواد من المركز الى السياره لكن من مبدا التعاون مع المرضى وكبار السن يقوم المنظف بمساعدتهم وفي اثناء حضورها كان المنظف يقوم بنظيف الارضية من الغيء ، وتم اعلامها بأن يمكنها ان تستلم هي المواد من مساعد الخدمات الطبيبة وتقوم بنقلها للسيارة اذا لاتريد الانتظار |
BKH | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10906 | 19-07-43465 | 7/4/2019 12:00:00 AM | 1/7/2020 4:36:52 PM | 7/7/2019 12:00:00 AM | |||||||
483 | ali aljishi | 840504802 | 39800006 | كراسي قاعه انتظار المرضى لايصلحون للاستخدام والبعض منهم مكسور |
تم التواصل مع مقدم الشكوى حيث ذكر انه بعض الكراسي غير مريحه وقد ابلغناه انه سيتم توفير كراسي جديده للمركز وقد ابدى تفهمه واكد على ضروره ايصال ملاحظاته للاداره بأن تكون الكراسي الجديده بها اسفنج ومريحه للمرضى |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 19-07-02840 | 6/2/2019 12:00:00 AM | 10/9/2019 10:29:00 AM | 6/3/2019 12:00:00 AM | ||||||
484 | ضياء الشروقي | 500115940 | 39671030 | الطابعه الخاصه بالاجازات والنتائج لاتعمل بشكل جيد وتتسبب في تعطيل المرضى |
تم الاتصال بالمريض والاعتذار منه عن التاخير الذي حصل له وتم اخباره انه يومها كانت الطابعه بها عطل فني وتم اصلاحه |
YAE | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10906 | 19-07-10785 | 5/21/2019 12:00:00 AM | 1/7/2020 4:36:27 PM | 5/22/2019 12:00:00 AM | ||||||
485 | N/A | N/A | N/A | none@email.com | عند فحص عينة في المختبر يجب رسم العينة مثل جسم غريب أو ما شابه بغرض الدراسة و إغناء الجانب البحثي عن الفيروسات و الميكروبات |
SSC | Administrative | Suggestion | Laboratory | Low | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-07-31150 | 7/4/2019 12:00:00 AM | 7/8/2019 9:01:34 AM | 7/4/2019 12:00:00 AM | |||||||
486 | اسامه الماجد | 681004398 | 39694859 | الموظفه رفضت تسجيل ابنتي بحجه عدم وجود البطاقه الاصليه وبرغم من وجود نسخه في هاتفها الا انها اصرت على عدم التسجيل |
تم التواصل مع صاحب الشكوى اسامه الماجد واوضحنا له بأن يجب ابراز البطاقه السكانيه عند حجز المواعيد وتلقي الخدمات الصحيه بحسب التعليمات الصادره من وزارة الصحه ولا يستثنى في ذلك الا الحالات الطارئة المصنفه من قسم التمريض وقد ابدى تفهمه الا انه ذكر انه الموظفه لم تذكر له انه يذهب الى قسم التمريض وتم التاكيد على جميع الموظفين بضرور اخبار جميع المرضى بذهاب الى التصنيف اذا كانو لايملكون البطاقه الذكيه وحالاتهم ضروريه . |
YAE | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 19-07-04082 | 5/26/2019 12:00:00 AM | 10/9/2019 10:29:32 AM | 5/28/2019 12:00:00 AM | ||||||
487 | احمد الصفار | 850700973 | 39991747 | تم مراجعة مركز مدينة حمد الصحي عن مشكلة في الاذن اليسرى لطفلتي حنين الصفار تحمل رقم شخصي 110122178 و تبين وجود شمع كثير في الاذن الذي سبب الم مستمر و بدل من علاجها في المركز و تنظيف الاذن تم تحويلنا على الطوارىء للعلاج و بعد زيارة الطوارىء اتضح ان هذه الحالات غير طارئة و لا تستدعي التحويل و انما يجب علاجها في المركز او مركز الفاتح فهذه الاجراءات ضيعت وقتنا ووقت الدكتور الطوراىء بدون الاستفادة من الخدمات الطبية ارجو من المسؤلين تسهيل الاجراءات للمراجعين و المرضى حتى يتم تقديم الخدمات الطبية بشكل سريع و مريح للجميع و شكرا |
تم التواصل معهم و الرد على جميع استفساراتهم المتعلقة بموضوع الشكوى كما تم النوضيح لهم بأن هذا الاجراء اعتيادي بخصوص الشمع الموجود في اذن الطفل حيث يتم تحويلهم الى قسم الاذن و الانف في الفاتح و نظرا لانه في الفترة المسائية و نتيجة للألم في اذن المريضة تم تحويلهم للطوارىء و تم توجيه الطبيب لتحويل مثل هذه الحالات الى الفاتح |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-07-70056 | 2/14/2019 12:00:00 AM | 1/15/2020 9:30:04 AM | 2/14/2019 12:00:00 AM | ||||||
488 | زكية السيد احمد | 620062592 | مقطع صوتي يتضمن بارجاع موظفي محمد جاسم كانو للمريضة كما تم اشعارها من قبل الدكتورة تغريد و التي تعمل كطبيبة سكر بمركز مدينة حمد الصحي بأن عنوانها و المتمثل في مجمع 1210 تم نقله على مركز محمد جاسم كانو و بذلك يكون علاجها بمركز محمد جاسم كانو الصحي. |
التاريخ: 3 أبريل 2019 تحية طيبة وبعد ،،،،،، الموضوع : شكوى المريضة بخصوص الدكتورة تغريد عليان، المريضة زكية السيد أحمد الرقم الشخصي / 620062592. بالإشارة الى موضوع الشكوى، نفيدكم علما بأن المريضة و حسب المعلومات المتوفرة في المقطع الصوتي بأنها قد زارت المركز الصحي و قد تم توجيهها للمتابعة مع مركز محمد جاسم كانو نظرا لنقل عنوانها عليه الا أنه عند زيارتها لمركز محمد جاسم كانو تم توجيهها للمتابعة مع مركز مدينة حمد دون معرفة الأسباب و معرفة من قام بتوجيهها، كما لم يتم اشعارنا بموضوع المريضة من قبل ادارة مركز محمد جاسم كانو بخصوصها، و من خلال زيارتها لمركز مدينة حمد طلبت منها الطبيبة المتابعة مع مركزها حسب القوانين و اللوائح و الأنظمة المعمول بها في المراكز الصحية، و يتبين من المعلومات المعطاة من المريضة بأنه تكرر ارجاعها من مركز محمد جاسم كانو عدة مرات على الرغم من أنها من المرضى التابعين له. كما نود أن نعلمكم بأن مركز مدينة حمد ملتزم بواجبه و هو ضمان توفير الرعاية الصحية لجميع المرضى كما يقوم باستقبال المرضى الذين لديهم مواعيد مسبقة التي تغيرت عنوانيهم لمراكز اخرى حتى لا تتأثر الخدمة المقدمة لهم في المراكز التي قاموا بالانتقال اليها. أخيرا فأننا حاولنا الوصول الى هوية المشتكي للتحقق من الموضوع بشكل أكبر و من خلال هوية المشتكي فقد تم التحقق من خلال الملف الالكتروني و قد تبين التالي:
و بناء على ما تقدم يتبين مدى التعاون الكبير مع المريضة، علما انه لم تصل لنا شكوى بهذا الخصوص مسبقا و ذلك بسبب التنظيم بين المركزين بعد انتقال المجمع ١٢١٠ الى مركز محمد جاسم كانو.
اما بخصوص الدكتورة تغريد لا تذكر اي حادثة مماثلة و تشهد ادارة مركز مدينة حمد الصحي ان الطبيبة قمة في التعاون و لا ترد اي مريض لم تحدد المريضة عند ذكرها الزيارة الاولى انها ذهبت لموعد السكر ام انها حضرت لأخذ موعد اعتيادي للعيادات العامة وهذا يفرق كثيرا اذ ان المرضى المحولين اذا كان لهم موعد لدينا في عيادة السكر تتم معاينتهم واذا حضروا بموعد اعتيادي للعيادات العامة يتم تحويلهم الى مركزهم الا الحالات الطارئة كنا ذكرت ان الطبيبة قالت لها انه تم تحويلكم الى مركز محمد جاسم و لم تحدد المريضة انه تم معاينتها او لا وان تجيهها المواعيد القادمة لمركزها هو اجراء صحيح و عندما ذكرت ان في موعد سحب الدم في محمد جاسم كانو تم توجيهها لمركز مدينة حمد هذا لا يتعلق بمركزنا اذ انه تصرف من المركز الاخر و هناك كلام ناقص في التسجيل الصوتي اذ انها ذكرت ان الدكتورة أعطتها ورقة و لا نعرف سبب توجهها لمركز مدينة حمد و في رأينا الشخصي ان المريضة بعد ان تم معاينتها في المركز بعدها بشهر توجهت لسحب دم في المركز الأخر هذا يعني انها من المتخلفين عن حضور الموعد الاصلي او المتخلفين من سحب الدم لذلك تم توجيهها لعمل تحاليل و المتابعة في مركز محمد جاسم و هو اجراء اعتيادي شاكرين و مقدرين لكم تعاونكم الدائم من اجل راحة المرضى.
وتفضلوا بقبول وافر التحية والاحترام ،،،
صابرين معتوق نائب رئيس مجلس الادارة مركز مدينة حمد الصحي |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11045 | 11045 | 19-07-26258 | 4/3/2019 12:00:00 AM | 1/15/2020 9:26:52 AM | 4/3/2019 12:00:00 AM | |||||||
489 | محمد يوسف محمد الظاعن | 640019803 | عدم معاملة الممرضة له بصورة جيدة و أخبرته بأن موعده قد فات |
التاريخ: 3 أبريل 2019 تحية طيبة وبعد ،،،،،، الموضوع : الشكوى بخصوص موعد لعيادة الامراض المزمنة، السيد محمد يوسف محمد الظاعن الرقم الشخصي / 640019803. بالإشارة الى الموضوع أعلاه، نفيدكم علما بأن السيد محمد كان لديه موعد في عيادة الامراض المزمنة بتاريخ 17/3/2019 و بحسب كلام ممرضة العيادة فقد حضر متأخرا عن الموعد و قد قامت بإشعاره بذلك، و بعد ذلك خرج من العيادة مباشرة، و قد تم الاتصال بالسيد محمد للتحقق من الشكوى المقدمة و قد أفاد بأن الممرضة لم تقم بمعاينته و أخبرته بأنه قد تأخر عن موعده المحدد، و عليه فقد أوضحنا للممرضة بضرورة عدم ارجاع أي مريض تابع لعيادة الأمراض المزمنة حسب الاجراءات المعمول بها كما تم تنبيهها و توجيهها بذلك، كما قمنا بإخباره انه بإمكانه الحضور غدا لمعاينته الا انه تعذر نظرا لظروفه و انشغاله، لذلك قمنا بإخباره انه بإمكاننا ترتيب موعد مناسب له و لظروفه من خلال التواصل مع اداري المركز الصحي. شاكرين و مقدرين لكم تعاونكم الدائم من اجل راحة المرضى.
تفضلوا بقبول وافر التحية والاحترام ،،،
صابرين معتوق نائب رئيس مجلس الادارة مركز مدينة حمد الصحي |
HHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11045 | 11045 | 19-07-52353 | 4/3/2019 12:00:00 AM | 1/15/2020 9:27:26 AM | 4/3/2019 12:00:00 AM | |||||||
490 | ام احمد | يرجى توفير عدد من الممرضات / الموظفات بقسم سحب الدم )المختبر وبذلك لتسهيل العمليه وتخفيف من الازدحام وشاكرين لكم حسن تعاونكم ليست شكوى وانما توضيح لسرعه عمليه انجاز خدمه المواطنين |
تم ارسال الاقتراح إلى الجهه المعنيه ( مسوول قسم المختبر - مسوول قسم التمريض) لايوجد رقم للتواصل مع المراجعه |
HKC | Administrative | Suggestion | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-07-12012 | 7/4/2019 12:00:00 AM | 7/8/2019 12:30:00 PM | 7/7/2019 12:00:00 AM | |||||||||
491 | - | توفير خدمه الاستشارات الالكترونيه في التواصل الاجتماعي |
تم رفع الاقتراح للجهه المعنيه لايوجد رقم للتواصل مع المراجع |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-07-71380 | 7/4/2019 12:00:00 AM | 7/8/2019 12:37:57 PM | 7/7/2019 12:00:00 AM | |||||||||
492 | نجاة سعد | 39363652 | البداله لم يتم الرد عليها |
السلام عليكمتم التواصل مع صاحبة الشكوى و افادت بأنها تريد قسم الصيدلية وان بدالة مركز الحد الصحي لايوجد به ناطق صوتي، وكذلك بانها اتصلت 3 مرات لم تم الرد عليها لكن في المحاولة الرابعه تم الرد عليها،تم الشرح لها بأن جهاز البدله به موظف واحد لايمكن الرد على اكثر من مكالمة في وقت واحد و تم الاجتماع مع الموظفين لضروره التركيز و الرد على المكالمات بطريقة بحرفية اكثر .وبخصوص الناطق الصوتي تم رفع الطلب مسبقا لقسم الصيانة و الجهات المعنية.
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BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 19-07-79836 | 7/8/2019 12:00:00 AM | 10/7/2019 10:47:30 AM | 7/8/2019 12:00:00 AM | |||||||
493 | - | قسم المعالجه بطيئ جدا كثرو ممرضات الدكاتره الاغلبيع اذا مو الكل اقول له بموت يعطيني بندول |
تم ارسال الشكوى إلى مسوول قسم التمريض لعمل اللازم بخصوص زياده عدد الممرضات في القسم لايوجد رقم للتواصل مع المراجع |
HKC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-07-87345 | 7/4/2019 12:00:00 AM | 1/7/2020 4:37:37 PM | 7/7/2019 12:00:00 AM | ||||||||
494 | ابراهيم العميري | 000000000 | 33762081 | الرجاء تنظيف الحمامات والمسجد |
تم التواصل مع صاحب الشكوى واخباره بانه تم توجيه المنظفين بتنظيف الحمام بشكل دوري |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-07-25953 | 6/24/2019 12:00:00 AM | 10/9/2019 10:27:56 AM | 7/8/2019 12:00:00 AM | ||||||
495 | لايوجد اسم | لايوجد مصلي للنساء |
لايوجد غرفه فاضيه في المركز لعمل مصلى للنساء |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-07-09641 | 7/7/2019 12:00:00 AM | 10/9/2019 10:34:41 AM | 7/8/2019 12:00:00 AM | ||||||||
496 | مروان مسعد | 330905267 | طوارئ اسنان للأطفال |
تم التواصل مع المراجع واتضح بأن قام بالحضور إلى المركز الصحي بعد نهايه الدوام الرسمي لقسم الأسنان ( منتصف الليل ) ، كانو معتقدين ب أن قسم الأسنان يعمل 24 ساعه وتم تسجيل المريض على الطبيب العام لأخذ المسكن وحضر المراجع مع ابنه في اليوم الثاني لقسم الاسنان فتم الحصول على العلاج اللازم |
HKC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-07-64949 | 7/2/2019 12:00:00 AM | 1/7/2020 4:38:52 PM | 7/7/2019 12:00:00 AM | |||||||
497 | علي التميمي | 890402043 | 36799937 | ah.altimimi@gmail.com | السلام عليكم ورحمه الله وبركاته اود ابلاغكم بان لدي انا وافراد عائلتي بطاقه تحويل علاج لمركز حمد كانو الصحي في منطقه الرفاع التي مدتها سنتين وحاليا انتهت فقد قمتم مشكورين باصدار هذه البطاقات لي ولافراد اسرتي ارجو التكرم منكم بالموافقه على تجديد بطاقتي وبطاقات افراد اسرتي مع موافاتي بمتطلبات التجديد تحياتي |
تم الاتصال بالمراجع لابلاغه بطريقه تجديد بطاقات العلاج للاستمرايه بالمتابعه في مركز حمد كانو الصحي وموافاته بالمتطلبات اللازمه |
HKC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10896 | 10896 | 19-07-76670 | 7/7/2019 12:00:00 AM | 7/8/2019 1:26:48 PM | 7/8/2019 12:00:00 AM | ||||||
498 | v.k.deepak | 33923601 | deepaksom@yahoo.com | appreciate giving the lab results a little more faster now it is taking one week to get the resuls. |
تم الاتصال بالمراجع من قبل مسووله المختبر، وتبين بأنه يقدم اقتراح في تسريع عمليه اظهار النتائج وتم التوضبح له بأن بعض التحاليل تحتاج إلى عده أيام لكتابه التقرير. للعلم مع نظام الاي صحه لا نواجه إلى تأخير في اصدار النتائج |
HKC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-07-50934 | 7/5/2019 12:00:00 AM | 7/8/2019 1:38:49 PM | 7/8/2019 12:00:00 AM | |||||||
499 | عبدالحسين كاظم احمد | 33338363 | المختبر : عدم وضع ارقام او مكبر للصوت لسماع النداء ، الرجاء وضع ارقام او سماعة لسماع الموظف |
تم الاتصال بالمراجع بتاريخ 08 يوليو 2019 في تمام الساعة 11 صباحاً من قبل اداري المركز وكان تعليق المراجع انه لا يمكنه سماع صوت الموظفة لبعد المسافة عن قاعة الانتظار، مما ينتسبب له بالتاخر عن موعده وبالتالي اعطائه رقم جديد. فطلي منا وضع جهاز ارقام او تفعيل جهاز المناداة. فاخبرناه بدونا ان جهاز الارقام متعطل وقيد التصليح، وان جهاز المنادات بحاجة الى برمجة، وانها مسألت وقت وان شاء اااه ستنحل في القريب العاجل
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BHC | Administrative | Suggestion | Laboratory | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10858 | 19-07-11238 | 6/18/2019 12:00:00 AM | 10/7/2019 10:39:57 AM | 7/8/2019 12:00:00 AM | ||||||||
500 | هشام محمد | 39545459 | لا يوجد مكان في محل الأنتظار على الكراسي |
تم الاتصال بالمراجع من قبل اداري المركز بتاريخ 8 يوليو 2019 في الساعو 11:08 صباحاً
بانه لا توجد مساحة كافية في قاعة انتظار المختبر مما تطلب منه الجلوس في القاعة والمجاورة ولم يتمكن من سماع رقمه، مما تسبب له في خسران دوره واخذ رقم جديد (ارع ارقام تاخير)، فاوضحنا له ان مشكلة الارقام ومكبر الصوت قيد التصليح وان شاء اااه تتم معالجة المشكلة في القريب العاجل. |
BHC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10858 | 19-07-92972 | 7/3/2019 12:00:00 AM | 10/7/2019 10:32:37 AM | 7/8/2019 12:00:00 AM | |||||||
501 | أبو علي | 36630023 | alnoor-bh@hotmail.com | زيادة موظفين الصيدلية لعدم سرعة خدمة المرضى |
تم التواصل مع المريض بتاريخ 07 يوليو 2019 من قبل مسئول الصيدلية وكان اقتراح المريض زيادة عدد الموظفين وذلك لانه عدد المرضى اكثر من استيعاب المركز ويقترح ان يتم توسعت المركز لحاجته لذلك. |
BHC | Administrative | Suggestion | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 19-07-43003 | 4/21/2019 12:00:00 AM | 7/9/2019 8:42:01 AM | 7/7/2019 12:00:00 AM | |||||||
502 | جميل عبدالكريم الصيرفي | 39072090 | رضاك عن الخدمة المقدمة إليك:
*.رأيك في تعامل موظفي المركز عامة (ممتاز) *.تقييمك لسرعة الخدمات (ممتاز) *.مدى رضاك عن الخدمة المقدمة (ممتاز)
يوجد كادر طبي مخلص في عدد من الغرف حسبما كانت زيارتي لهل ولديه روح متميزة في متابعة المريض ولقد تم كافة الخدمات كما لقسم الاسنان ...... الكبير ايضا. هناك نقص ملحوظ في توافر بعض الادوية . قسم الاسنان بحاجة الى تمديد فترة العلاج. اقترح تواجد ولو بشكل دوري لعدد من الاختصاصيين لا سيما اختصاصي الجراحة والانف والاذن |
تم الاتصال من قبل مسئول الصيدلية مرتين ولم يرد المراجع 19 مايو 2019 07 يوليو 2019
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BHC | Administrative | Suggestion | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 19-07-35600 | 4/10/2019 12:00:00 AM | 7/9/2019 8:51:09 AM | 5/19/2019 12:00:00 AM | ||||||||
503 | farzana | 000000000 | 33342858 | الطلبه المتدربين ليس لهم الحق بالفحص على المريض |
قيام إحدى الطلبة التدريب بفحص النظر والضغط بعدم وجود مدرستهم ولا ممرضة، تم التحدث للمريضة وإخبارها بتوافر مدرسة معهم طوال الوقت والممرضين وتم التحدث لمدرستهم والطلبة بعدم القيام بإي مهمة للمريض من دون وجود المدرسة او الممرضة |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-07-56481 | 7/1/2019 12:00:00 AM | 2/20/2020 1:11:48 PM | 7/8/2019 12:00:00 AM | ||||||
504 | علي حسن المعماري | 39683932 | عدم توافر أبر وأشرطة السكر |
تم التحدث مع المريض .. وتم أخذ معلومات المريضة ورقم الهاتف وسوف يتم الإتصال بهم في حال الإستلام من المخازن |
YAE | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-07-93644 | 6/19/2019 12:00:00 AM | 10/9/2019 10:28:36 AM | 7/8/2019 12:00:00 AM | |||||||
505 | لايوجد اسم | 33337793 | لايوجد خدمه الطوارىء للاطفال .. تم التحويل الطفل على الطوارىء ثم على المواعيد العاديه ولم تدخل لاكثر من ساعه . |
تم التواصل مع صاحب الشكوى وتم شرح له حالات التصنيف والوقت الانتظار الخاص لكل حاله وانه ابنه كان من الحالات العاديه التي تنتظر اقرب موعد على الطبيب . |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-07-29281 | 5/23/2019 12:00:00 AM | 10/9/2019 10:30:51 AM | 6/2/2019 12:00:00 AM | |||||||
506 | لايوجد اسم | 33038377 | يرجى فتح غرفه اضافيه للمعاينه بسبب الضغط على موظفه واحد للتصنيف |
تم التحدث مع المريضة .. وإعلامها برفع المقترح لإدارة التمريض للنظر بالموضوع وفي الوقت الحالي لاتوجد غرفه فاضيه |
YAE | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-07-60638 | 5/17/2019 12:00:00 AM | 7/9/2019 11:42:03 AM | 6/26/2019 12:00:00 AM | ||||||||
507 | مريم الذوادي | 33321004 | شكوى على د.جلال بسبب الاسلوب الغير لائق ورفض تقديم اجازه مرضيه |
تم الاتصال بلمريضه عده مرات ولكن لم نتمكن الوصول اليها. د. جلال في اجازه سنويه و سيتم التحقيق معه فور عودته من اجازته. تم الاجتماع مع الطبيب بعد الحصول على بيانات المريضه وتبين انه المريضه حالتها الصحيه لاتستدعي الاجازه المرضية وانه الطبيب قدم لها العلاج اللازم وتم تنبيهه على معامله المرضى بصورة حسنه تم التواصل مع المريضه واخبرتنا انها قد ذهبت الى عياده خاصه واخذت اجازه.امابخصوص اسلوب الدكتور يجب تنبيه جميع الاطباء بمعامله المرضى بصور حسنه لانه معامله الطبيب تعتبر نصف العلاج . تم الاعتذار من المريضه |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10230 | 19-07-64841 | 6/10/2019 12:00:00 AM | 2/20/2020 1:12:25 PM | 7/17/2019 12:00:00 AM | |||||||
508 | حمد الدوسري | 39667899 | لدي موعد عند الساعه 1:30 ولكن الطبيب غير متواجد في الغرفه ... بسبب انشغاله مع طبيب اخر بالكلام |
لقد تم الأتصال بلمريض عده مرات و لم تتم الاجابه.. لم يترك المريض رقمه الشخصي في ورقه الشكوى و قد حاولنه معرفته من السستم و لكن لم يظهر..... لم نستطع معرفه الطبيب المعني بالشكوى |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-07-66555 | 5/15/2019 12:00:00 AM | 10/9/2019 10:31:46 AM | 6/5/2019 12:00:00 AM | |||||||
509 | فاطمة | 39977371 | قسم الرعايةالشراشف و القفازات غير متوفره |
تم التواصل مع صاحبة الشكوى من قبل مشرفة الرعاية و افادتها بالتالي:الشراشف غير متوفره في المخازن حاليايتم عمل طلبية للقفازات ولكن نستلم كمية بسيطه |
BKH | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-07-91040 | 7/4/2019 12:00:00 AM | 10/7/2019 10:46:45 AM | 7/9/2019 12:00:00 AM | |||||||
510 | - | 32322910 | قسم الادويه تحتاج إعاده هيكله |
تم التواصل مع المراجع من قبل مسووله الصيدليه عن معنى اقتراحع ب اعاده هيكله المذكور في الشكوى وتبين بأنه يقصد بعدم تعطيل المرضى بسبب جهاز الارقام حيث انه متعطل، فقد قدمت الاعتذار له بسبب التعطل المستمر للجهاز وان يوجد طلب لتبديل الجهاز الموجود يجهاز جديد وشكرته لإبداء رأيه |
HKC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-07-24888 | 7/4/2019 12:00:00 AM | 1/7/2020 4:40:18 PM | 7/9/2019 12:00:00 AM | |||||||
511 | محمد حسن احمد | 39645456 | لازلنا نعاني من جهاز الارقام في قسم الصيدليه الرجاء ثم الرجاء حل المشكله |
تم التواصل مع المراجع عن سبب تعطل الجهاز .. فقد قمت له الاعتذار على عدم عمل الجهاز و ان يوجد طلب لتبديل الجهاز ب اخر في اسرع وقت ممكن |
HKC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-07-06594 | 7/4/2019 12:00:00 AM | 1/7/2020 4:40:45 PM | 7/9/2019 12:00:00 AM | |||||||
512 | حسن جاسم أحمد جاسم حسن | 861106059 | بلاغ من الشرطة يفيد بأنه بتاريخ 21/4/2019 الساعة 18:10 مساءا حضر الى مركز مدينة حمد الصحي حسن جاسم و ترافقه زوجته المدعوة رباب جعفر عبدالله لتلقي العلاج و عند وصوله الى موظفق الاستقبال ابلغه بأنه لا توجد مواعيد و قام باحالتهما الى قسم الطوارىء لنفس المركز الصحي و بعد التأكد من صحتهما افادت الممرضة بأن زوجته حالتها تحتاج لتلقي العلاج و الزوج حالته مستقرة كما ان الممرضة أبلغته اذا زوجته ستقوم بالتنازل عن العلاج سوف يقومون بعلاجه و لكن رفض و طلب علاج الاثنين و تم رفض ذلك من قبل المختصين و تم علاج زوجته.
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السلام عليكم ورحمة الله وبركاته بعد سؤال الطبيبة مسؤولة النوبة( الدكتورة فتحية قرقور)بتاريخ 21-4- 2019 ذكرت الاتي: بالنسبة للمريض المراجع حسن جاسم احمد الرقم السكاني 861106059 حضر للمركز برفقة زوجته في تاريخ 21-4-2019 بعد انتهاء المواعيد ( انتهت المواعيد 4:05 ) تم توجيهم الى غرفة التصنيف (والذي هو اجراء متبع بعد انتهاء المواعيد في المراكز الصحية ) لتصنيف حالتهما الصحية في حوالي الساعة السادسة والنصف مساءا وقد تم معاينة المراجع المذكور اعلاه وزوجته التي كانت تعاني من الاسهال والترجيع على انها حالة مستعجلة وتم إعطائها بطاقة صفراء (حسب التصنيف المعتمد ) للتسجيل اما بالنسبة للمريض حسن جاسم احمد فقد تم تصنيف حالته باعتيادية و تم اعطائه بطاقة خضراء .فأخذ يصرخ ويتكلم بكلمات غير لائقة في حق الممرضة المتواجدة في غرفة التصنيف الممرضة لولوة حسن السادة وامام المرضى بحيث وضع الممرضة بوضع حرج امام الجميع و عطل عمل الممرضة والمرضى المتواجدين و ظل يصرخ ويتكلم بصوت عالي جدا في الممر الى ان وصل الى غرفتي في اخر ممر الأطباء واخذ يشرح لي حالته ان ضغطه ارتفع نتيجة سوء معاملة الممرضة التي لم تقبل ان تعطيه ورقة تصنيف صفراء للعلاج كما أعطت لزوجته التي كانت تعاني من نوبة الاسهال و بعد سؤاله عن حالته تبين انه يعاني من ألم في الظهر واخذ يهدد ويتوعد وهو في الغرفة وبصوت عالي جدا . اردت ان اهدأ الموضوع فأخذته وذهبت معه لغرفة التصنيف لأرى المؤشرات الحيوية التى اخذتها له الممرضة لولوة وهو يصرخ طول الممر دون حسبان ولا احترام للمرضى ولا العاملين في المركز الصحي وكانت خطواته اسرع من خطواتي طول الممر ولم يكن به اذى في ظهره ولم يعرج امامي ابدا او يشتكي بالعكس ملأ الممر بالصراخ والوعيد والاعتداء اللفظي . وصلت لغرفة التصنيف ولما رأيت المؤشرات الحيوية وحالة المريض ايقنت ان حالته مستقرة لا تستدعي أي علاج طارئ ويمكنه ان يأخذ موعد روتيني على اليوم التالي للعلاج اما حالة زوجته فكانت تستدعي العلاج أخذ يصرخ ويتوعد بقوله :انا بشتكي عليكم في الوزارة والشرطة قاعدين تلعبون علينا وبراويكم شغلكم عدل) ولم يكن مهذبا بأسلوبه او بطريقة كلامه بل استمر باعتدائه اللفظي وظل يتوعد ويهدد بالصوت العالي على جميع الطاقم الصحي واولهم الممرضة المصنفة وامام عدد كبير من المرضى الذين ينتظرون دورهم في التصنيف وكأن القصد انه يريد ان ينتقم وانه له الأولوية في العلاج بدلا من زوجته التي صنفت كحالة طارئة! وبما انني الطبيبة المسئولة في النوبة لو كان المريض يستحق التدخل الطارئ لتدخلت في علاجه دون أي تأخير وحتى لو كان يصرخ ويتوعد لأننا في مؤسسة صحية تعتبر المريض أولا وانه من اخلاقي المهنية ولكن المريض لم يكن حالة مستعجلة و الدليل انه ذهب في اليوم الثاني للطوارئ العامة في مركز السلمانية الطبي وشخصت حالته كشد للعضل واعطي المسكادول لعلاج الشد في الظهر كما تبين من الملف الصحي له أنني أطالب برد اعتبار لي وللممرضة لولوة على ما فعله ذلك المساء امام حشد كبير من المرضى والتعدي اللفظي علينا وهو في مؤسسة صحية تابعة لوزارة الصحة حسب المادة 222 وكما تم الرجوع الى الممرضة لولوة التي كانت متواجدة في عيادة التصنيف و قالت : في تمام 6:31 مساءا حضرت المريضة رباب زوجة المدعو حسن و كان نتيجة قياس الضغط (80/110) وكانت تعاني من ترجيع و اسهال و الم في البطن فتم اعطاء المريضة بطاقه صفراء للتسجيل على الطبيب و طلب حينها الزوج ايضا الدخول على الطبيب و كان يشكو من الم اسفل الظهر وبعد اخذ علاماته الحيوية تم إعطائه بطاقة خضراء للتسجيل الى اليوم التالي الا انه اخذ يرفع صوته و طلب مقابلة الدكتورة المسئولة فتم توجيهه الى الدكتورة فتحيه القرقور كانت حينها هي مسئولة النوبة بهذا اليوم علما انه اعتدى علي انا وعلى الطاقم الطبي لفظيا و باشر بالصراخ والتهديد مما اربك سير العمل و جعلني في موقف حرج امام الاخرين. ملاحظه ( عدد المرضى الذين تم تصنيفهم 47 مريض بدا من الساعة 4 مساء الى نهاية الدوام الساعة 8 مساء )
هذا ما لزم،،، ولكم منا جزيل الشكر و الامتنان،،، |
HHC | Administrative | Complaint | Appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11045 | 11045 | 19-07-41038 | 4/25/2019 12:00:00 AM | 1/15/2020 9:26:06 AM | 4/30/2019 12:00:00 AM | |||||||
513 | السيد فيصل شبر | تصرفات بعض ممرضات مركز مدينة حمد الصحي السيئة و الغير محسوبة احزنتنا عند ما ندخل فنا غرف المعالجة نصطدم بوجوه عابسة فمثلا اذا ما دخل احد المرض\ى لاخذ جرعته فبعض من تلك الممرضات يأمرنه بمغادة حجرة الابر لحين استدعائى اذ بقي على موعد جرعته دقيقتين فما انا يغادر الحجرة حتى يستدعى ثانيه لاخذ جرعته بطريقة ممتهنه قائلات باقي دقيقتان على جرعتك اخرج و ما ان يهم بالخروج حتى ستدعي ثانيه لاخذ جرعته |
التاريخ: 8 يوليو 2019 تحية طيبة وبعد ،،،،،، الموضوع : شكوى مرضى السكلر ، و المتمثلين في غانم سعود و السيد فيصل شبر. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأن اداري المركز قام بترتيب اجتماع مسبق معهم للنظر في مقترحاتهم بالتنسيق مع مشرفة التمريض و رئيسة مجلس الادارة الا انهم تخلفوا عن الحضور و قام السيد فيصل شبر بكتابة الرسالة، و لأننا ننظر الى جميع المقترحات بعين الاعتبار لرفع مستوى جودة الخدمات التمريضية التي يقدمها المركز قمنا بتاريخ 8 يوليو 2019 بالاجتماع بالمرضى المذكورة بياناتهم للتحقق من الموضوع، كما قمنا بالإجابة على التساؤلات المتعلقة بموضوع الشكوى، و عليه فقد أبدى المرضى تفهمهم لذلك. و قد قمت بالاجتماع مع الممرضات و ايصال ملاحظاتهم لأخذها بعين الاعتبار و المتمثلة بالبشاشة عند تقديم الخدمة، أما بخصوص اخذ الجرعة قبل موعدها فهو لا يتماشى مع القوانين و الأنظمة المعمول بها الا انهم سيقومون بأخذ المؤشرات الحيوية و المعلومات الخاصة بالمريض قبل وقتهم من باب التعاون معهم كما أننا نعطي أولوية لمرضى السكلر حيث نقوم بتخصيص ممرضتين لهم للفترتين الصباحية و المسائية كما أقوم شخصيا باستخراج الكراسي المخصصة للمكاتب نظرا لعدم قدرتهم للجلوس على الكراسي المخصصة للمرضى و عليه فقد شكر المرضى التواصل معهم و أخذ مقترحاتهم بعين الاعتبار، كما نرحب بمقترحات مرضى السكلر بجميع الاوقات و أخيرا نسأل المولى العلي القدير لها بالشفاء العاجل و القريب .
وتفضلوا بقبول وافر التحية والاحترام ،،، مريم حسن مشرفة تمريض مركز مدينة حمد الصحي |
HHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 19-07-95419 | 7/4/2019 12:00:00 AM | 1/15/2020 9:15:41 AM | 7/10/2019 12:00:00 AM | ||||||||
514 | وليد علي | 39817363 | alyahyaw@yahoo.com | الرجاء فتح باب المركز قبل الساعة 7 وذلك يوجد كبار السن لا يستطيعون الوقوف |
تم الاتصال بصاحب الشكوى، وقد تم شكره على الاهتمام، وهو يشكر في الخدمات المقدمة، ويقيم المركز بممتاز، الا أنه يصر على أن يفتح المركز قبل الساعة السابعة |
NAC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 19-07-67153 | 6/12/2019 12:00:00 AM | 7/10/2019 10:53:59 AM | 7/9/2019 12:00:00 AM | ||||||
515 | لا يوجد أسم | 32232643 | kokazo.ka@gmail.com | في تاريخ 12/6/2019 قام قسم الرعاية والأمومة بتقديم تطعيم لابنتي عمرها 3 سنوات، أعطوها تطعيم 4 سنوات وبعد ذلك أعطوها تطعيم 3 سنوات مرة أخرى ويعد ذلك اهمال شديد |
قامت مسئولة التمريض بالاتصال بصاحبة الشكوى، وقد خبرتها بأنه لا توجد خطورة في مثل هذه الحالة وذلك بالاستفسار والتنسيق مع قسصم التطعيمات بالوزارة، حيث أن هذا الموضوع قد أخبرت به الأم في نفس يوم التطعيم |
NAC | Proffesional | Complaint | Clinical Management (Treatment) | Mother and Child Care | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 19-07-06547 | 6/12/2019 12:00:00 AM | 7/10/2019 11:09:30 AM | 7/9/2019 12:00:00 AM | ||||||
516 | انور الانصاري | 38889937 | يفتح الباب الرئيسي 6:45 بينما يفتح الباب الداخلي 7:00 ، نرجو فتح البابين 6:45 و منح المرضى فرصة للجلوس أو الذهاب للحمام لمن يحتاج ...الخ |
تم شرح الوضع في حال فتح البوابة بدون وجود موظفين ، وقد تفهم الأمر
الا أنه اضاف موضوع الكرسي المتحرك، طلب أن يكون قرب البوابة الرئيسية ويكون تحت تصرف الحارس، أخبرناه بأن الأمر سيكون قيد البحث |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 19-07-88981 | 6/17/2019 12:00:00 AM | 7/10/2019 11:23:27 AM | 7/10/2019 12:00:00 AM | ||||||||
517 | مريم علي سعد | 36338588 | قسم المواعيد تعديل الأوقات بخصوص كل شخص يحتاج 10 دقائق بين الشخص والثاني |
تم الاتصال بالمريضة، وقد تبين بأنها تشكو من الأطباء يتأخرون على المرضى في وقت الاستراحة، أي يأتون للمرضى في العيادة بعد الحادية عشر صباحا بوقت كبير، واعدناها بأن الأمر سيرفع لمسئول الأطباء |
NAC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10230 | 19-07-16829 | 6/24/2019 12:00:00 AM | 2/20/2020 1:13:32 PM | 7/10/2019 12:00:00 AM | |||||||
518 | ايمان حاجي | 66966476 | قسم الطوارئ / المعالجة الرجاء الاتصال بي لتوضيح الشكوى مع جزيل الشكر |
قامت مسئولة التمريض بالاتصال على عدة تواريخ الا أنه لا يوجد رد 3/6/2019 9/6/2019 (3 مرات) 9/7/2019 |
NAC | Administrative | Enquiry | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10230 | 19-07-88892 | 4/18/2019 12:00:00 AM | 2/20/2020 1:14:11 PM | 7/10/2019 12:00:00 AM | ||||||||
519 | محمد يوسف احمد الغاوي | 37758775 | شكراً على مستوى الراقي من الخدمة الصحية و تعامل موظفين المركز |
تم الاتصال بصاحب الشكر، وتم شكره وقد أكد على أن خدمات المركز ممتازة وهو ممتن لذلك |
NAC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-07-52539 | 7/7/2019 12:00:00 AM | 7/10/2019 11:49:04 AM | 7/9/2019 12:00:00 AM | ||||||||
520 | حسين محسن | 33123050 | موعد الاسنان بعيد أكثر من 3 شهور الانتظار أكثر من ساعة لاعطائي موعد من قبل الدكتورة على عيادة الاسنان رقم 4 |
تم الاتصال به بتاريخ 7/7/2019 و لم يقم بالرد على الاتصال و تم الاتصال به في اليوم التالي أكثر من مرة حتى قام بالرد على الاتصال و تم توضيح اليه المواعيد و أن الموعد الخاص بهذه العيادة بعد 3 شهور يعتبر من المواعيد القريبة كما تم التوضيح له بأن من أجل خصوصية المريض و سرية المعلومات المتعلقة به كان يفترض به الانتظار لغاية خروج المريض من العيادة حتى يتمكنوا بعد ذلك من مناداته و التنسيق معه لترتيب موعد مناساسب، وأخيرا تم سؤاله اذا كان لديه اي استفسار اخر فأجاب بالنفي |
HHC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 19-07-65908 | 6/30/2019 12:00:00 AM | 1/15/2020 9:18:57 AM | 7/10/2019 12:00:00 AM | |||||||
521 | Rashid Mohamed | 36760090 | طلب استبدال الطبيب المصري بطبيب بحريني قام الطبيب بتحويل المريض لقسم الاشعة بمركز يوسف انجنير الصحي . حينما ذهب المريض للمركز اخبروه انه لا يوجد طلب تحويل بإسمه مما استدعاه الرجوع لمركز عالي مرة اخرى للطلب من الطبيب تحويله لقسم الاشعة بمركز انجنير .
كما ان الطبيب لم يقم بفحصه جيدا
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تم التواصل هاتفيا مع مقدم الشكوى من قبل رئيس مجلس الادارة. والسماع لشكواه بالتفصيل وتقديم الاعتذار له عن الخطأ الغير مقصود. تم الايضاح له ان قسم الاشعة في المركز مغلق للصيانة ويتم تحويل جميع المرضى لمركز يوسف انجنير الصحي وجميع اطباء المركز على علم بذلك. إلا ان الطبيب المذكور لأنه غير تابع للمركز ولم يتم ابلاغه بعد بالآلية التي يتم تحويل المريض فيها لقسم الاشعة بمركز يوسف انجنير. فقد قام بدوره بتحويل المريض إلا انه لم يختر مركز يوسف انجنير الصحي. تم تذكير جميع الاطباء بضرورة اختيار مركز يوسف انجنير الصحي عند تحويل اي مريض لقسم الاشعة وذلك حتى لا تتكرر المشكلة مرة اخرى مع مريض اخر. |
AHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-07-55148 | 7/2/2019 12:00:00 AM | 10/9/2019 10:23:44 AM | 7/7/2019 12:00:00 AM | |||||||
522 | Jassim Mohamed Abdulwahed | 33337891 | الرجاء وضع اسماء الاطباء على الغرف وخصوصا في الفترة المسائية. نعاني من عدم وضوح اسم الطبيب على غرف الاطباء |
تم التواصل هاتفيا مع مقدم الشكوى وابلاغه ان هناك الية لتبديل اسماء غرف الاطباء تقوم بها مساعدة الخدمات الطبية بشكل يومي في الفترتين الصباحية والمسائية. وسيتم تذكيرهم بضرورة واهمية تبديل الاسماء أولا بأول. |
AHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-07-59664 | 7/2/2019 12:00:00 AM | 10/9/2019 10:24:23 AM | ||||||||
523 | لا يوجد | لا يوجد | يوجد بعض الاطباء لا يجيدون معاملة المرضى (د. ايمان) |
ابلغ رئيس مجلس الادارة د. ايمان بالشكوى المقدمة ضدها بخصوص اسلوب التعامل مع المرضى |
AHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-07-28982 | 5/14/2019 12:00:00 AM | 10/9/2019 10:25:39 AM | 5/19/2019 12:00:00 AM | |||||||
524 | نجاة السعد | 39363652 | البدالة الحد و عراد و المحرق كل المراكز الصحية مايردوا علي مافي موظف خاص للبدالة عاج جدا ضروري جدا |
المريضة عنوانها على مركز الحد، تم الاتصال بها، لم تحدد يوم أو تاريخ معين للاتصال بالمركز، تم التأكيد لها بأننا في خدمتها والآخرين، وأنها في حال اتصلت مستقبلاً ولم يرد عليها أحد، أن تتصل على هاتف النقال للاداري لخدمتها، كما طلبت منها أن تتصل على البدالة وأن تطلب التحويل على الاداري، لمعرفة أنه يتم الرد على الاتصال، وفعلاً قامت بالاتصال وقد تم تحويلها على الاداري (تجربة) |
NAC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10187 | 10187 | 19-07-47551 | 7/8/2019 12:00:00 AM | 7/11/2019 9:16:47 AM | 7/10/2019 12:00:00 AM | |||||||
525 | أمينة بديوي | 570011442 | 39451558 - 33116981 | أفيدكم بأن الدواء سبب لي ترجيع وانتفاخ في البطن، لذا أود ترجيع دواء الضغط Aprovel ابروفل أفضل للجس ولكم مني خالص الشكر والتقدير |
تم الاتصال بالمريضة من قبل القائم بأعمال مسئول الصيدلية، وقد تم الاطمإنان عليها وطمأنتها وأن الصيدلية في انتظار رد الجهات المعنية، حيث تم تحرير استمارة الأخطاء الطبية ورفعها الى مسئولة الصيادلة ومنها إلى مخازن الأدوية للنظر في الموضوع |
NAC | Proffesional | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 19-07-65187 | 6/24/2019 12:00:00 AM | 10/7/2019 11:09:04 AM | 7/10/2019 12:00:00 AM | ||||||
526 | لا يوجد | لا يوجد | شكوى مفصلة من مريضة راجعت المركز لسحب الدم الدوري بالاضافة لمراجعتها للطبيبة التي طلبت منها عمل تحليل للدم وتخطيط قلب. حينما ذهبت للمختبر سحبوا منها الدم الذي طلبته الطبيبة في نفس اليوم ولم يسحبوا منها التحليل الدوري. اثناء تخطيط القلب واثناء وجودها في الغرفة دخلت احدى الممرضات والباب كان مفتوح |
المختبر بعد مناقشة شكوى المريضة مع قسم المختبر ابلغونا ان النظام لا يظهر لهم طلبات التحاليل القديمة وعلى الاطباء طلب التحاليل
التمريض بعد مناقشة شكوى المريضة مع قسم التمريض ابلغونا بان من دخلت لغرفة تخطيط القلب هي الممرضة التي حضرت لتعليم الطالبات طريقة عمل جهاز التخطيط. |
AHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-07-91190 | 5/2/2019 12:00:00 AM | 10/9/2019 10:26:41 AM | 5/6/2019 12:00:00 AM | |||||||
527 | Dr abdullla Al Koheje | 34513458 | buhamad786@yahoo.com | شكر وتقدير للدكتور ياسر مال الله على الاخلاق العالية في المعاملة والمهنية بتشخيص المرضى. |
لا يوجد رقم للتواصل وعليه تم اطلاع مجلس ادارة المركز على رسالة الشكر |
AAK | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 19-07-60065 | 7/11/2019 12:00:00 AM | 10/7/2019 10:54:35 AM | 7/10/2019 12:00:00 AM | |||||||
528 | - | " التسجيل يجب ان يكون اكثر من كاتب : |
لا توجد معلومات للتواصل مع المريض وتم رفع الشكوى لرئيس القسم المنسق الاول للنظر في الشكوى ومراجعتها وخصوص جدول توزيع العمل اليومي وخصوصا ساعات الذروة |
AAK | Administrative | Complaint | Appointments | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 19-07-30273 | 7/11/2019 12:00:00 AM | 10/7/2019 10:53:24 AM | 7/10/2019 12:00:00 AM | ||||||||
529 | خالد يوسف موسى | 39333735 | khalid968@gmail.com | مواعيد الاسنان البعيدة الخاصة بمركز الرفاع الشرقي الصحي والمراكز الاخرى |
تم التحدث مع المريض وشرح آلأية عمل عيادات الاسنان فيما يتعلق بالعيادات العامة والتخصصية والطوارئ. المريض يتبع مركز الرفاع الشرقي الصحي |
AAK | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10906 | 19-07-11150 | 7/11/2019 12:00:00 AM | 1/7/2020 4:41:13 PM | |||||||
530 | موفق الكبيسي | لايوجد | 36543223 | drfendi@hotmail.com | الحمامات قذره تفوح منها رائحه البول ولا يوجد ورق فاين للتنظيف ونحن في الصباح |
تم الاتصال بالمريض واخباره بان المنظفين يقومون بعملهم على اكمل وجه ولكن هناك سوء استخدام بعض الاحيان من قبل المترددين |
HKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-07-18177 | 7/14/2019 12:00:00 AM | 1/15/2020 8:47:53 AM | 7/14/2019 12:00:00 AM | |||||
531 | حوراء الحداد | 39767515 | رضاك عن الخدمة المقدمة إليك:
*.رأيك في تعامل موظفي المركز عامة (ممتاز) *.تقييمك لسرعة الخدمات (ممتاز) *.مدى رضاك عن الخدمة المقدمة (سيئ) |
تم فتح الصندوق - الاحد 12 مايو 2019 تم الاتصال 13 مايو 2019 بدون رد 12:10 تم الاتصال 14 مايو 2019 بدون رد 10:45 |
BHC | Administrative | Appreciation | Laboratory | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10230 | 19-07-97382 | 4/22/2019 12:00:00 AM | 2/23/2020 1:19:26 PM | 5/14/2019 12:00:00 AM | ||||||||
532 | ريم | لايوجد | لايوجد | reem_9@gmail.com | قسم الاسنان |
HKC | Administrative | Suggestion | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-07-01142 | 7/13/2019 12:00:00 AM | 7/14/2019 1:45:22 PM | 7/14/2019 12:00:00 AM | |||||||
533 | بوسلامه | لايوجد | لايوجد | كل الشكر والاحترام لموظفي المركز عامه وخاصه قسم التمريض
شكرا من كل قلبي |
HKC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-07-52568 | 7/13/2019 12:00:00 AM | 1/15/2020 8:48:37 AM | 7/14/2019 12:00:00 AM | ||||||||
534 | عبدالرحمن عبدالكريم ملحم الاحمد | 36663263 | تعامل راقي من قبل قسم الاستقبال يشعر المريض بالراحه والاطمانان |
HKC | Administrative | Appreciation | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-07-61552 | 7/9/2019 12:00:00 AM | 1/15/2020 8:49:13 AM | 7/9/2019 12:00:00 AM | |||||||||
535 | مريم راشد | 640117341 | 33739537 | شكوى على موظفين مركز الحد قسم السجلات |
مساء الخير
تم الاتصال بالمراجعة و افادت بأن بعض موظفي السجلات و الخدمات الطبية غير متعاونين مع المرضى و كذلك بعض الاطباء يتركون عياداتهم ولا يهتمون في المرضى، تم شكر المراجعة على هذه الملاحظات و تم ابلاغها بأن سوف يأخذ الموضوع بعين الاعتبار
تحياتي |
BKH | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 19-07-04887 | 7/14/2019 12:00:00 AM | 10/7/2019 10:48:31 AM | 7/14/2019 12:00:00 AM | ||||||
536 | لايوجد | موب اوكي المستشفى |
HKC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-07-58026 | 7/14/2019 12:00:00 AM | 1/15/2020 8:49:56 AM | 7/14/2019 12:00:00 AM | |||||||||
537 | مريم راشد | 640117341 | 33739537 | شكوى على مساعدين الخدمات الطبية بمركز الحد |
مساء الخير
تم الاتصال بالمراجعة و افادت بأن بعض موظفي السجلات و الخدمات الطبية غير متعاونين مع المرضى و كذلك بعض الاطباء يتركون عياداتهم ولا يهتمون في المرضى، تم شكر المراجعة على هذه الملاحظات و تم ابلاغها بأن سوف يأخذ الموضوع بعين الاعتبار
تحياتي |
BKH | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 19-07-83894 | 7/14/2019 12:00:00 AM | 10/7/2019 10:47:57 AM | 7/14/2019 12:00:00 AM | ||||||
538 | مجيد عباس بناهي | 39697570 | majeed.panahi@gmail.com | عدم وجود كراسي او مقاعد قرب المختبر مما يؤدي الى وقوف المراجعين لاوقات طويلة |
فتح الصندوق 12 مايو 2019 تم الاتصال 13 مايو 2019 بدون رد 12:50 تم الاتصال 14 مايو 2019 بدون رد 10:45 |
BHC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10858 | 19-07-41099 | 4/29/2019 12:00:00 AM | 10/7/2019 10:54:01 AM | 5/13/2019 12:00:00 AM | ||||||
539 | ياسيين أحمد الجمري | 33482369 | يجب تزويد جهة استلام الأدوية وتسريع الخدمة |
تم الاتصال بالمريض بتاريخ 12 مايو 2019 *. يطلب زيادة عدد الموظفين في الصيدلية. *. يطلب موظف مخصص لمرضى الأمراض المزمنة خصوصا كبار السن. ((أبوه عمره 90 سنة، لا يستطيع الانتظار فترة طويلة. |
BHC | Administrative | Suggestion | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 19-07-31276 | 4/30/2019 12:00:00 AM | 7/14/2019 2:33:35 PM | 5/13/2019 12:00:00 AM | ||||||||
540 | مريم محسن | 33711033 | الرجاء إعادة غرفة الرضاعة الطبيعية إلى قسم الرعاية والأمومة كالسابق لأن الموقع الحالي لا يناسبنا كأمهات |
فتح الصندوق 12 مايو تم الاتصال 13 مايو 2019 المراجعة تستخدم الغرفة باستمرار بعد نقل الغرفة ابدت المريضة انزعاجها لعدم سماع صوت المناداة في الغرفة الجديدة وبالتالي صعوبة استخدامها خوفا من فوات موعدها . تم اخبارها بان ذلك لمتطلبات ((اختر طبيبك)) وسيتم مناقشة الموضوع وايجاد بديل ان امكن |
BHC | Administrative | Suggestion | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 19-07-85491 | 5/9/2019 12:00:00 AM | 7/14/2019 2:44:22 PM | 5/12/2019 12:00:00 AM | ||||||||
541 | لايوجد | د. مي من افضل الدكاترة الموجودين يرجى تقديرها و تكريمها |
RHC | Administrative | Appreciation | Doctors | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-56177 | 6/2/2019 12:00:00 AM | 7/15/2019 8:34:00 AM | 7/7/2019 12:00:00 AM | ||||||||||
542 | لا يوجد | تقييم الخدمات بشكل ممتاز |
نشكر المريض على حسن الملاحظة |
RHC | Administrative | Appreciation | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-22250 | 7/7/2019 12:00:00 AM | 7/24/2019 9:12:49 AM | 7/7/2019 12:00:00 AM | |||||||||
543 | لا يوجد | لا شيء كل شي رائع |
RHC | Administrative | Appreciation | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-65491 | 7/7/2019 12:00:00 AM | 7/15/2019 8:36:59 AM | 7/7/2019 12:00:00 AM | ||||||||||
544 | shameka | shamekh475@gmail.com | it's awsome |
RHC | Administrative | Appreciation | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-15845 | 7/7/2019 12:00:00 AM | 7/15/2019 8:40:30 AM | 7/7/2019 12:00:00 AM | |||||||||
545 | خلود | 36483628 | تطوير الادوات و الاجهزة قسم الاسنان |
سيتم التطوير في المركز الجديد |
RHC | Administrative | Enquiry | Oral and Dental | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-48803 | 6/23/2019 12:00:00 AM | 1/15/2020 8:54:19 AM | 6/1/2020 12:00:00 AM | ||||||||
546 | خلود | 36483628 | تفعيل دور الاخصائي النفسي / الاجتماعي خصوصا من ناحية الارشاد |
تم اشعار الباحثة الاجتماعية |
RHC | Administrative | Enquiry | Social Worker | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-31695 | 6/23/2019 12:00:00 AM | 1/15/2020 8:56:37 AM | 1/6/2020 12:00:00 AM | ||||||||
547 | لا يوجد | المختبر يحتاج إلى تطوير خدمات اسرع الموظفين |
الموظفين يعملون بجميع طاقاتهم لتقديم اسرع الخدمات |
RHC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-15639 | 7/7/2019 12:00:00 AM | 1/15/2020 8:35:42 AM | 7/24/2019 12:00:00 AM | ||||||||
548 | لا يوجد | قسم المعالجة يحتاج الى تطوير و تقديم خدمات اسرع |
ظروف العمل و استئناف التطعيمات للحجاج و المسافرين و الحاجة لوقت اطول لادخال المعلومات في نظام الاي صحة لكل مريض يتطلب من المريض وقت من الانتظار لتلقي خدمة من القسم و مع ذلك تم عمل اجتماع مع موظفين القسم للوقوف على ايجاد حلول لتليص وقت الانتظار قدر المستطاع |
RHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-14112 | 7/7/2019 12:00:00 AM | 1/15/2020 8:35:15 AM | 7/27/2019 12:00:00 AM | ||||||||
549 | لا يوجد | الخدمات بقسم الصيدلية بطيئة و مدة الانتظار طويلة |
تم زيادة عدد الموظفين لتقليل مدة الانتظار الا ان عدد المرضى كبير و احتياجاتهم مختفة |
RHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10230 | 19-07-24880 | 7/7/2019 12:00:00 AM | 2/23/2020 4:44:07 PM | 10/30/2019 12:00:00 AM | ||||||||
550 | لا يوجد | عدم معاملة المرضى باحترام موظفي الاستقبال |
تم عمل اجتماع طارئ لكثرة الشكاوى على منسقي المواعيد و السجلات الصحية بهذا الشأن وتم تنبيههم شفهيا سوف يتم تقييم ذلك من خلال صندق الشكاوى و رضى المراجعين و ان تكرر هذا الشي سيتم التحقيق مع الشخص المعني .وسيتم تحويله على لجان التحقيق |
RHC | Administrative | Complaint | Behavioral | Reception | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-73390 | 7/14/2019 12:00:00 AM | 1/15/2020 8:33:45 AM | 7/24/2019 12:00:00 AM | ||||||||
551 | ابو قريش | تأخير في المواعيد و معاملة غير صحيحة في الكونتر |
تم عمل اجتماع طارئ لكثرة الشكاوى على منسقي المواعيد و السجلات الصحية بهذا الشأن وتم تنبيههم شفهيا سوف يتم تقييم ذلك من خلال صندق الشكاوى و رضى المراجعين و ان تكرر هذا الشي سيتم التحقيق مع الشخص المعني .وسيتم تحويله على لجان التحقيق |
RHC | Administrative | Complaint | Behavioral | Reception | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-67822 | 7/14/2019 12:00:00 AM | 1/15/2020 8:33:03 AM | 7/24/2019 12:00:00 AM | ||||||||
552 | لا يوجد | تاخير في الانجاز |
الشكوى غير واضحة |
RHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-17639 | 7/14/2019 12:00:00 AM | 7/24/2019 8:50:40 AM | 7/15/2019 12:00:00 AM | ||||||||
553 | لا يوجد | قسم االاستقبال لهذا اليوم الساعة 5و 25 مساءا نرجو تبديلهم لانهم غير مؤهلين |
الشكوى غير واضحة |
RHC | Administrative | Complaint | Behavioral | Reception | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-05106 | 7/2/2019 12:00:00 AM | 1/15/2020 8:58:56 AM | 1/7/2020 12:00:00 AM | ||||||||
554 | لا يوجد | الخدمات سيئة |
لا يوجد رقم للتواصل لمعرفة ماهية الشكوى بالضبط و القسم المعني حيث ان وزراة الصحة تسعى لتقديم افضل الخدمات للمرضى و المراجعين |
RHC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-92976 | 7/14/2019 12:00:00 AM | 7/24/2019 8:53:01 AM | 7/15/2019 12:00:00 AM | ||||||||
555 | عبود | قسم المختبير تعامل غير جيد |
تم اشعار الموظفين بضرورة التعامل بشكل جيد مع جميع المرضى |
RHC | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-80610 | 7/14/2019 12:00:00 AM | 1/15/2020 8:34:30 AM | 10/30/2019 12:00:00 AM | ||||||||
556 | لا يوجد | الاسنان زيادة القدرة الاستيعابية للمرضى |
لا يوجد رقم للتواصل مع المريض و لكن يبتم الاخذ بملاحظته بعين الاعتبار |
RHC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10230 | 19-07-16519 | 7/14/2019 12:00:00 AM | 2/23/2020 7:44:33 AM | 7/24/2019 12:00:00 AM | |||||||||
557 | لا يوجد | الاسنان |
الشكوى غير واضحة |
RHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Low | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-83321 | 7/14/2019 12:00:00 AM | 1/8/2020 8:45:59 AM | 7/15/2019 12:00:00 AM | ||||||||
559 | لا يوجد | السجلات .. جميع الموظفين نفسية خايسة |
تم عمل اجتماع طارئ لكثرة الشكاوى على منسقي المواعيد و السجلات الصحية بهذا الشأن وتم تنبيههم شفهيا سوف يتم تقييم ذلك من خلال صندق الشكاوى و رضى المراجعين و ان تكرر هذا الشي سيتم التحقيق مع الشخص المعني .وسيتم تحويله على لجان التحقيق |
RHC | Administrative | Complaint | Behavioral | Reception | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-32773 | 7/14/2019 12:00:00 AM | 1/15/2020 8:31:50 AM | 7/24/2019 12:00:00 AM | ||||||||
560 | لا يوجد | اهمال الموظفين كله سوالف |
الشكوى غير واضحة |
RHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-43123 | 7/14/2019 12:00:00 AM | 7/24/2019 8:37:47 AM | 7/15/2019 12:00:00 AM | ||||||||
561 | لا يوجد | توفير دواء لعدم مقدرتنا الشخصية على شرائها من الخارج |
ذلك عدم توفرها في المخازن الرئيسية و لم يتم استيضاح اسم الدواء للرد بشكل دقيق |
RHC | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-72691 | 7/14/2019 12:00:00 AM | 1/15/2020 8:33:23 AM | 7/24/2019 12:00:00 AM | ||||||||
562 | لا يوجد | جميع موظفين المركز |
الشكوى غير واضحة |
RHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-58583 | 7/14/2019 12:00:00 AM | 1/8/2020 8:43:06 AM | 7/15/2019 12:00:00 AM | ||||||||
564 | لا يوجد | تدخل الساعة الرابعة تخلص الساعة الثامنة |
الشكوى غيرواضحة تخص التأخير بأي قسم |
RHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-17326 | 7/14/2019 12:00:00 AM | 7/24/2019 8:49:34 AM | 7/15/2019 12:00:00 AM | ||||||||
565 | عبدالقادر الساري | الجدية في التعامل و ايجاد حلول مسبقة للامور الطارئة كتوفر بديل لتأخر الطبيب قسم الاسنان تاخر الطبيب لعيادة رقم 2 عن الموعد المحدد |
تم التواصل مع المريض و الاخذ بملاحظته بعين الاعتبار و تم التواصل مع الطبيب |
RHC | Administrative | Complaint | Waiting Period | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10230 | 19-07-64654 | 7/14/2019 12:00:00 AM | 2/23/2020 7:45:52 AM | 7/24/2019 12:00:00 AM | ||||||||
566 | none | to much wating for pharmacy |
وجود نقص في عدد الموظفين في جميع المراكز |
RHC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10230 | 19-07-15974 | 7/14/2019 12:00:00 AM | 2/23/2020 7:48:18 AM | 7/17/2019 12:00:00 AM | ||||||||
567 | sara mohammed | 34384954 | sara-mohammed118@yahoo.com | wating area keep more seats say the recposinst to be good and smiling |
المساحة لا تكفي زيادة العدد |
RHC | Administrative | Enquiry | Reception | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-35868 | 6/30/2019 12:00:00 AM | 1/15/2020 8:37:20 AM | 1/7/2020 12:00:00 AM | |||||||
568 | none | نود اي يكون الدوام 24 ساعة |
في الوقت الراهن المركز لا يحتاج إلى تمديد ساعاته إلى 24 ساعة |
RHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-76302 | 7/14/2019 12:00:00 AM | 1/15/2020 8:34:09 AM | 10/30/2019 12:00:00 AM | |||||||||
569 | لا يوجد | لو تبعثون مسئول من الصحة الى المركز الساعة 7 صباحا بو شفتوا العجب عند البوابة |
يوجد لوحة اعلانية بالخارج مبينة وقت فتح المركز و انتهاءه |
RHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10906 | 19-07-89034 | 7/14/2019 12:00:00 AM | 1/7/2020 4:48:47 PM | 7/15/2019 12:00:00 AM | ||||||||
570 | بو سلمان | 36665759 | الاستقبال غير لائقين في التعامل مع المرضى |
تم تنبه الموظفين بضرورة التعامل بشكل لائق حيث انهم واجهه للوزارة و عليهم التحلي بالصبر و الاخلاق العالية تم الاتصال بالمريض و اخباره بذلك |
RHC | Administrative | Complaint | Behavioral | Reception | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-03273 | 6/14/2019 12:00:00 AM | 1/15/2020 8:38:58 AM | 1/6/2020 12:00:00 AM | |||||||
571 | بو سلمان | 36665759 | التمرض غير لائقين في تعاملهم مع المرضى |
بخصوص شكوى السيد بو سلمان تم الاتصال لأكثر من مرة وعلى يومين متتالين ولكن لا يوجد رد . تم عمل اجتماع مع ممرضات قسم المعالجة واطلاعهم على الشكاوى المقدمة مع ضرورة التعامل بطريقة لائقة مع المرضى والمراجعين . |
RHC | Administrative | Complaint | Behavioral | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-32673 | 7/14/2019 12:00:00 AM | 1/15/2020 8:31:32 AM | 7/24/2019 12:00:00 AM | |||||||
572 | بلال محمد | 33898897 | المواعيد كله مشغولين |
يوجد عدة قنوات لحجز المواعيد تم اخبار المريض |
RHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-79419 | 6/17/2019 12:00:00 AM | 1/15/2020 8:38:18 AM | 1/6/2020 12:00:00 AM | |||||||
573 | غير واضح | 36056407 | room 11 dr is very good and king treatment |
RHC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-48279 | 6/13/2019 12:00:00 AM | 7/15/2019 10:15:03 AM | 7/15/2019 12:00:00 AM | |||||||||
574 | none | the nurse who adminstrative the vaccination fo the small little childern should have a smile on their facr |
تم اشعارهم |
RHC | Administrative | Complaint | Behavioral | Mother and Child Care | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-96409 | 6/19/2019 12:00:00 AM | 1/15/2020 8:38:38 AM | 1/6/2020 12:00:00 AM | ||||||||
575 | none | the doctors need strict saperision the use mobile during dutey time |
The doctor hala inform his doctors to leave mobile during the duty |
RHC | Administrative | Complaint | Facilities and Services | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-07-18974 | 7/14/2019 12:00:00 AM | 1/15/2020 8:31:03 AM | 10/30/2019 12:00:00 AM | ||||||||
576 | لا يوجد | 33002340 | قام المراجع بتعبئة رضى المراجعين وكان تقديره ممتاز |
تم الأتصال بالمراجع لشكره على تقييمه دون الحصول على رد |
ZHC | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 19-07-69454 | 7/15/2019 12:00:00 AM | 1/15/2020 9:07:40 AM | 7/16/2019 12:00:00 AM | ||||||||
577 | لا يوجد | الرجاء التأكد من وجود (الصابون) في الحمام |
تم المرور على دورات المياة بالمركز والأتاكد من وجود صابون بها |
ZHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 19-07-79219 | 7/15/2019 12:00:00 AM | 7/15/2019 12:04:18 PM | 7/15/2019 12:00:00 AM | ||||||||
578 | سحر الحسن | 39852375 | الاسنان ضروري الاتصال فيني بخصوص الدكتور حمد كياني حضوري الى قسم طوارئ الاسنان رفض الدكتور فحص المريضه الساعه 7 مساءاً |
تم التواصل مع المريضه من قبلي وقام د. حمد بالاتصال بها والاعتذار وقبلت المريضه اعتذاره وانهاء الموضوع بشكل ودي |
HKC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10906 | 19-07-80122 | 7/11/2019 12:00:00 AM | 1/7/2020 4:49:36 PM | 7/15/2019 12:00:00 AM | |||||||
579 | داوود سلمان | 35034218 | دواء الحديد غير موجود |
تم الاتصال بالمريض وشرح له الموضوع بأن الدواء غير متوفر من المخازن الرئيسية وانه غير موجود في جميع لمراكزالصحية وهذا الشيء خارج عن ادارتنا وسوف يرفع الموضوع للاداره |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-07-40126 | 7/4/2019 12:00:00 AM | 10/7/2019 10:47:07 AM | 7/16/2019 12:00:00 AM | |||||||
580 | يعقوب | 33460229 | مقترح بخصوص قسم المختبر نظرا للأقبال الشديد في الفترة الصباحية على القسم نرجو وضع فتره مسائية وذلك لسهولة العمل وبالخصوص لطلبة المدارس)فحص ماقبل المدرسة |
Good morning, Regarding the attached suggestion from a patient, I tried to call him a couple of times on the number mentioned above but no one answered my calls. Thank you, |
BKH | Administrative | Suggestion | Laboratory | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-07-63745 | 7/1/2019 12:00:00 AM | 1/2/2020 11:49:31 AM | 7/14/2019 12:00:00 AM | ||||||||
581 | عبدالرحمن بن مبارك الجاسر | 39666224 | قا م بملآ بطاقة استبانة رضى المراجع عن الخدمة المقدمة بأن رأيه في تعامل موظفي المركز العامة و تقييمه لسرعة الخدمات ممتاز. |
قمنا بايصال هذا الثناء لجميع الموظفين العاملين بالمركز الصحي ليكون حافز لهم لمواصلة عملهم |
HHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 19-07-21127 | 7/17/2019 12:00:00 AM | 1/15/2020 9:05:18 AM | 7/17/2019 12:00:00 AM | ||||||||
582 | مبارك خميس | 39683837 | البوابة الالكترونية لاتعمل |
تم التواصل مع صاحب الملاحظة وافادته بأأن توجد متابعة مع الجهات المعنية لصيانة البوابة في اسرع وقت ممكن |
BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-07-32253 | 7/21/2019 12:00:00 AM | 10/7/2019 10:50:36 AM | 7/22/2019 12:00:00 AM | |||||||
583 | عبدالخالق عبدالله | 33514106 |
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فيما يتلعق بموضوع شكوى بنت المريض ضد الدكتورة اود توضيح ما يلي... |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10862 | 10230 | 19-07-56519 | 7/18/2019 12:00:00 AM | 2/23/2020 7:52:03 AM | 7/18/2019 12:00:00 AM | |||||||
584 | Alaa Faraj | 890600503 | 39339292 | في يوم الاحد 21 يوليو 2019م وفي تمام الساعة 10:51 قمت بالاتصال بالمركز الصحي لمنطقة عسكر لطلب تعديل موعد تطعيم طفل في عمر 4 اشهر حيث تم تخويلي من قبل والدته الموجودة خارج المملكة و التي اضطرت للسفر مع ابنها لظروف خاصة- وطلب تاجيل الموعد لمدة اسبوع فماكان من موظفة الاستقبال الا ان بادرت بالرد عن عدم امكانية الخضوع لمثل هذا الطلب رغم علمها بان سبب التاجيل هو لوجود الطفل في الخارج ورغم ذلك اجابت بأن"هاذي مو شغلنا" و عليك اللجوء الى مستشفى خاص و بعد حوار معها و بانه لا يمكن لها ان تجيب بهذه الاجابة قامت باغلاق الهاتف عمدا وفي تمام الساعة 10:54 عادوت الاتصال مبينة بان تصرفها خاطئ و من العيب و لا يحق لها معاملة المواطن بهذه الطريقة عندها قالت بان الهاتف سقط من يدها و بعد ولومها على تصرفها الخاطئ و المعيب و بانه من الخطا اغلاق الهاتف في وجه المواطن قالت انتي لو تجوفين ان قدرج اني اصك التلفون في ويهج فهالشي راجع لج" ان مثل هذا التصرف مشين من موظفة الاستقبال يعد استهانة و لا مبالاة بظروف المواطن الذي من حقه ان يتمتع بخدمات الدولة الصحية يرجى الانصات الى المكالمة الهاتفية لمعرفة اسلوب الموظفة الخاطئ |
تعقيباً على الشكوى المقدمة من قبل العميلة الاء فرج ضد الموظفة خديجة العنزي ، اتضح بأن كان هناك سوء فهم ما بين الطرفين مما زاد من حدة الحوار .
و لتوضيح ملابسات الموضوع فقد تم الاستماع الى اقوايل الموظفة و رأيها في الشكوى المقدمة ضدها و قد اوضحت بأن الانقطاع المفاجئ لخط الهاتف هو السبب في انفعال العميلة في حينها و ذلك لاعتقادها بأن الفعل متعمد . و اظهرت الموظفة استعدادها للاتصال بالعميلة و الاعتذار منها و توضيح ما حدث بصدر رحب.
بعد التحدث الى العميلة و الاستماع الى اقاويلها قامت الموظفة بالاتصال بالعميلة و الاعتذار منها عن اي شيء قد تسبب بازعاجها و ذلك بالتأكيد دون قصد و تم حل مشكلة موعد التطعيم للطفل بإعطائه موعد اضافي على قائمة المواعيد.
هذا ما نال استحسان من قبل العميلة على سرعة الرد على الشكوى و الاهتمام بالمواطن |
JAC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10897 | 10906 | 19-07-23600 | 7/21/2019 12:00:00 AM | 1/7/2020 4:50:51 PM | 7/22/2019 12:00:00 AM | ||||||
585 | لايوجد | لايوجد | لايوجد | unkown@address.com | يجب عزل الأجانب عن المواطنين. |
حسب إفادة نائب رئيس مجلس الإدارة بأنه لا يوجد قانون بفصل الأجانب عن المواطنين لتلقي الرعاية الصحية من أساسيات الرعاية الصحية الأولية المساواه والعدل للجميع في تلقي الرعاية الصحية. |
SKC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-16768 | 1/2/2019 12:00:00 AM | 7/23/2019 9:09:09 AM | 1/3/2019 12:00:00 AM | ||||||
586 | لايوجد | لايوجد | لايوجد | address@unknown.com | المركز كل من الناس الأجانب. |
حسب إفادة نائب رئيس مجلس الإدارة بأنه لا يوجد قانون بفصل الأجانب عن المواطنين لتلقي الرعاية الصحية من أساسيات الرعاية الصحية الأولية المساواه والعدل للجميع في تلقي الرعاية الصحية. |
SKC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-63688 | 1/2/2019 12:00:00 AM | 11/5/2019 1:37:00 PM | 1/3/2019 12:00:00 AM | |||||
587 | لايوجد | لايوجد | لايوجد | unkown@address.com | أولا: نشيد كثير بالخدمات المقدمة للمرضى وللمراجعين. |
تم توصيل الشكر للمركز. |
SKC | Administrative | Appreciation | Laboratory | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-50224 | 1/6/2019 12:00:00 AM | 7/23/2019 9:33:00 AM | 1/30/2019 12:00:00 AM | ||||||
588 | لايوجد | لايوجد | لايوجد | unkown@address.com | ثانيا: أقتراحنا المقدم هو تعزيزا لطريقتكم الرائعة إتصالكم للمرضى وتذكيرهم موعدهم المرتقب لطبيب الضغط والسكر هو أن يكون الإتصال والتذكير لفحص الدم والذي هو الأهم لأن دخول المريض على الطبيب بدون أخذه للفحوصات المسبقة قبل 10 أيام دون جدوى لعلاجنا من قبل الطبيب ، بالطبيب يريد النتائج قبل رويته للمريض ولكم خالص الشكر والتقدير. |
من الملاحظ بأن الممرضة المتواجدة بعيادة السكر تدون ملاحظة على ورقة الموعد بضرورة عمل التحاليل قبل إسبوعين من الموعد، للعلم. |
SKC | Administrative | Suggestion | Nursing | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-29056 | 1/6/2019 12:00:00 AM | 11/5/2019 1:35:18 PM | 1/30/2019 12:00:00 AM | ||||||
589 | خلود إبراهيم | لايوجد | 39333782 | unkown@address.com | لا يوجد شكوى ، سوى شكر للدكتورة نورة "نعم الطبيبة". |
إستبانة رضى المراجع ، الشكاوي والمقترحات ، تفيد بأن الخدمات المقدمة بالمركز الصحي ممتازة. |
SKC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-88573 | 1/8/2019 12:00:00 AM | 7/23/2019 9:41:16 AM | 1/30/2019 12:00:00 AM | ||||||
590 | لا يوجد | لا يوجد | لا يوجد | unknown@email.com | شكوى من عدم ادخال المريض على الطبيب بسرعة |
اعطينا تعليمات للمنسقين لتوضيح وابلاغ المرضى بمواعيد دخولهم على الطبيب |
BQC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10195 | 10195 | 19-07-19427 | 1/3/2019 12:00:00 AM | 7/23/2019 10:06:06 AM | 1/3/2019 12:00:00 AM | |||||
591 | حميد مجيد علي | لا يوجد | 39055500 | binnader6@hotmail.com | شكر لادارة المركز |
تم الاتصال بالمريض وتقديم الشكر له |
BQC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10195 | 10195 | 19-07-13047 | 1/10/2019 12:00:00 AM | 7/23/2019 10:12:45 AM | 1/10/2019 12:00:00 AM | ||||||
592 | فاطمة عبدالامير ابراهيم | 800509137 | 36735735 | اليوم وبعد انتظار اكثر من شهرين جاء موعد الفحص النسائي الذي اعطي لي في شهر مايو، موعدي كان في الساعة 12:28 ظهرا. وصلتني مسج تذكير بالموعد ثم تلقيت اتصال من الرعاية لتاكيد الموعد. وصلت اليوم المركز الساعة 12:09 وتوجهت للرعاية وسالتهم الى اين اتوجه فقالو لي بأنهم لايستقبلون المرضى بعد الساعة العاشرة صباحا. اريتهم ورقة الموعد وتوقيت الموعد قالو بأنه المفترض تلقيت اتصال يخبرني بأني يجب الحضور قبل الساعة العاشرة ولكن اخبرتهم بأني لم اسمع ذلك من من قامت الاتصال بي. فقالو لا فائدة اذهبي للاستعلامات لتجديد الموعد فتم اعطائي موعد بتاريخ 16سبتمبر 2019. الرجاء التوضيح من قبلكم هل نظام الصحة الالكتروني به خلل ام ان الموظفين بمركز الرعاية يديرون عملية استقبال المرضى بطريقتهم الخاصة والخارجة عن تعليمات الوزارة. ولماذا تم اخباري بأنه لاتوجد طبيبة بالمركز الساعة 12 للقيام باستقبالي مع الدوام ينتهي بالساعة 2:15.
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تم التواصل مع المراجعة يوم الثلاثاء بتاريخ 16/7/2019 ، لمعرفة تداعيات الموضوع، وقد أخبرتني انه تم الاتصال بها بيوم الأحد الموافق 15/7/2019 من قبل قسم رعاية الطفل والأمومة واخبارها عن موعدها في اليوم التالي ، ولكنها ظنت انهم أخبروها بالحضور للمركز الصحي قبل الموعد بعشر دقائق وليس قبل الساعة العاشرة صباحاً، فلذلك حضرت في اليوم التالي الاثنين الموافق 16/7/2019 بالساعة12:09م ولكن تم ارجاعها من قبل الممرضة القائمة على عيادة الفحص النسائي. تم التواصل مع الممرضة المعنية وسؤالها عن الموضوع أشارت ان المراجعة فعلاً حضرت للمركز الصحي بعد الساعة الثانية عشرة في حين انه تم اخبارها بالحضور في الساعة التاسعة والنص صباحاً. بعد الرجوع لنظام الآي صحة الالكتروني تبين ان موعد المراجعة بالساعة 12:28م ، وانها قد تلقت رسالة نصية وعلى أساسها فقد حضرت للمركز بهذا الوقت. تم التأكيد على الممرضة بعدم ارجاع اي مراجعة للفحص النسائي قبل التأكد من موعدها،وتم التواصل مع المراجعة واخبارها انه سيتم اعطاءها أقرب موعد ممكن للفحص النسائي. |
SJC | Administrative | Complaint | Appointments | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10862 | 10862 | 19-07-95431 | 7/15/2019 12:00:00 AM | 7/23/2019 10:33:18 AM | 7/16/2019 12:00:00 AM | ||||||
593 | لايوجد | لايوجد | لايوجد | unkown@address.com | مدة طويلة لا نعرف لماذا التأخير مع الشكر، الرجاء تصليح ألة سحب الأرقام لأنها معطلة. |
تم تصليح أجهزة الأرقام بتاريخ 2019/2/19م الخاص بقسمي المختبر والصيدلة وكذلك الجهاز الخاص بقسم السجلات الصحية. |
SKC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-81307 | 2/3/2019 12:00:00 AM | 11/5/2019 1:31:08 PM | 3/3/2019 12:00:00 AM | |||||
594 | لايوجد | لايوجد | 39799913 | Unknown@address.com | الرجاء تصليح جهاز أخذ الأرقام التعطيل شديد جدا لابد من وجود حل. |
تم تصليح أجهزة الأرقام بتاريخ 2019/2/19م الخاص بقسمي المختبر والصيدلة وكذلك الجهاز الخاص بقسم السجلات الصحية. |
SKC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-06921 | 2/7/2019 12:00:00 AM | 11/5/2019 1:25:33 PM | 2/14/2019 12:00:00 AM | |||||
595 | محمد أكبر حيدر | لايوجد | 36381148 | Unknown@address.com | عدم وجود جهاز إلى الأرقام في كافة أقسام المركز من التسجيل إلى الصيدلة والمختبر، وقد تسبب في ربكة وعدم معرفة من أتى قبل من ، مطالب بإلحاح الأجهزة حفاظا على التنظيم ، كلمة حق كل موظفين هذا المركز من خيرة الموظفين. |
تم تصليح أجهزة الأرقام بتاريخ 2019/2/19م الخاص بقسمي المتخبر والصيدلة وكذلك الجهاز الخاص بقسم السجلات الصحية. |
SKC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-98463 | 2/4/2019 12:00:00 AM | 11/5/2019 1:26:13 PM | 3/14/2019 12:00:00 AM | |||||
596 | SAAD ALI AHMED | 33610633 | سلام عليكم , ارجو تثقيف دكتور الاسنان لسؤ تعامله مع المرضى. وأعطائه تعليمات في كيفيه التعامل قبل العلاج ,شكراً |
تم التواصل مع المريضفي نفس يوم كتابه الشكوى وتم التواصل مع الطبيب وابدى استغرابه من الموضوع ووعد بالهدوؤ عند استقبال المرضى |
HKC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-07-58622 | 7/22/2019 12:00:00 AM | 2/23/2020 7:58:35 AM | 7/23/2019 12:00:00 AM | |||||||
597 | علي الباشا | 33380044 | alialbasha540@gmail.com | اصلاح الأرقام الالكترونية للصيدلية وتحليل عينات الدم (لا توجد حتى اللحظة) |
تم الاتصال بالمراجع من قبل الاداري بتاريخ 23 يوليو 2019 وشكره على الاهتمام وبالاغه باننا مازلنا نتابع الموضوع مع الصيانة وهيا قيد التصليح. وقد عبر المراجع عن شكره وامتنناه لما يقدمه المركز من خدمات للمراجعين، وانه لا يشكك في كفائة الموظفين |
BHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10858 | 19-07-53463 | 7/11/2019 12:00:00 AM | 10/7/2019 10:35:51 AM | 7/23/2019 12:00:00 AM | ||||||
598 | صلاح الدين أحمد عبدالرحمن المراغي | 790805359 | 36363638 | اشتكى أحد المراجعين عن طريق مكتب الوكيل بوزارة الصحة بعدم توفر under-pad من قسم الرعاية كما اشتكى بعدم بعد تسليمه حفاظات كبار السن . |
بعد التواصل والتقصي عن الحقائق تبين عدم وجودunder-pad من المخازن وبالنسبة للحفاظات لم يكن هناك طلب مسبق تم تسليم الحفاظات للمريض بعد عمل الطلب بذلك |
ALH | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10860 | 10860 | 19-07-29004 | 5/9/2019 12:00:00 AM | 9/26/2019 9:55:42 AM | 5/12/2019 12:00:00 AM | ||||||
599 | manal mohmmed ashraf | 961003693 | 34676693 | manalashraf@gmail.com | i had adental appointment today and they were really bad with dealing . i need to talk about this |
بخصوص الشكوى رقم المراجعه 1921141249 و المقدمها من المريضه ( منال محمد صاحبة الرقم الشخصي 961003693 ) ، قد تم الإتصال بها والتعرف على تفصيل الشكوى المقدمه من قبلها والإتصال بـ زهره عبد الشهيد (فني أسنان) المُشتكى عليها والتي أفادة بتفاصيل الموضوع كما هو موضح في الرسالة من قبلها .
تبين أن هناك سوء فهم في عملية التواصل بين المريض والموظفين بدأً من قسم التسجيل و إنتهاءً بفني الأسنان والذي أدى الى تأخر المريضه في تلقي العلاج وإنزعاجها من ذلك ، علماً بأن المريضه قد تلقت العلاج كاملاً كما هي ذكرت وكما هو مبين في الملف الصحي للمريضه |
ALH | Administrative | Complaint | Behavioral | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 19-07-64057 | 6/10/2019 12:00:00 AM | 9/26/2019 9:56:27 AM | 6/13/2019 12:00:00 AM | |||||
600 | مريض | 3385316 | شكوى على الدكتورة ريم السبيعي لانها تعاملنا بطريقة سيئة جدا حتى السلام ماترد وهذه الحادثة تكررت معنا اكثر من مره و ارجوكم محاسبتها |
تم الاتصال بالمريض و الذي وضحه بانه تاخر عن موعده مده عشر دقائق ودخل عند الطبيبة ألقى عليها السلام فلم ترد حسب ماذكر و اخبرته بأن ستعاينة بعد انتهاء من جميع المرضى لديها،استاء المريض من طريقة معاملة الدكتوره، تم التحقق من الشكوى لدى الدكتوره ريم و التي ابلغت بأنها ترد السلام وانها نادت المريض ولكنه لم يحظر.تم ابلغ المريض و الطبيبة بضروره و اهمية المعاملة الحسنه و تم اعلام المريض بضروره الالتزام بالمواعيد وتفهم وتقبل الرد على الشكوى |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-07-06103 | 7/15/2019 12:00:00 AM | 10/7/2019 10:50:05 AM | 7/21/2019 12:00:00 AM | |||||||
601 | نور جميل حميد | 39333790 | ضرورة تدريب الموظفين بشكل ملائم مع الخدمات المقدمه والتي تتعايش مع كفاءة الموظفين في التعامل مع اي مستجدات وا ي نقص الرجاء توفير المستندات اللازمه لاتمام الاجراءات اللازمه لانهاء تطعيمات الحج والرجاء توفير الكوادر المؤهلة للتعامل مع المرضى |
تم الاتصال للمشتكي اكثر من مره لم يتم الرد او الاجابه |
JHC | Administrative | Suggestion | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10863 | 10863 | 19-07-42858 | 7/7/2019 12:00:00 AM | 10/9/2019 10:17:02 AM | 7/24/2019 12:00:00 AM | ||||||||
602 | لايوجد | لايوجد | لايوجد | unkown@address.com | الجهاز لا يعمل منذ 4 شهور والمرضى متعطلين خصوصا عند المختبر ، إذا مو قد الجهاز لا تحطونه النظام القديم أفضل. |
تم تصليح أجهزة الأرقام بتاريخ 2019/2/19م الخاص بقسمي المختبر والصيدلة وكذلك الجهاز الخاص بقسم السجلات الصحية. |
SKC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-22590 | 2/3/2019 12:00:00 AM | 11/5/2019 1:30:28 PM | 3/19/2019 12:00:00 AM | |||||
603 | لايوجد | لايوجد | 66376022 | unknown@address.com | Dr. Nasreen was very bad, I came because I have severe epigastric & abdominal pain, she did'nt even examine me , nor check my vital signs. I am also having DM &HTN. When I asked for only 1 day sick leave she strongly refused & I was really in pain. How can doctors treat ptients like this, I am a nurse also psychiatric hospital giving nice service to my pts. I am sick and I needed care, the doctor is so unhuman. I really hope you look into this matter. Thank you |
لم يكن هناك إسم لتتمكن الطبيبة من الرد وتم التواصل مع المريضة وقد ذكرت بأنها أتت للمراجعة ولم تكن راضية عن مستوى التواصل والعلاج في المركز وقد ذكرت بأن الطبيبة قامت بطلب تحليل ولكنها لم تقوم بأجراءه على أن يتم التواصل مع الطبيبة لاحقا، حيث إن الطبيبة في إجازة سنوية. |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-19249 | 2/13/2019 12:00:00 AM | 11/5/2019 1:24:28 PM | 3/14/2019 12:00:00 AM | |||||
604 | طارق | 33539913 | صعوبة الحصول على موعد للأسنان و تعامل بعض الاطباء مع المرضى سيء جدا |
تم الاتصال بالمريض من قبل د عبير الجناحي و افاد بأن في موعد سابق لاحظ ان مريض دخل الى عياده الطبيب وهو كان ينتظر موعد ابنته فتم الشرح له نظام الموعيد بان توجد مواعيد مسبقة و طارئة ولكن سوف تؤخذ ملاحظته بعين الاعتبار وسوف يتم كذلك التواصل مع الاطباء للأنتباه الى هذه النقطة |
BKH | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-07-41423 | 7/15/2019 12:00:00 AM | 10/7/2019 10:48:51 AM | 7/24/2019 12:00:00 AM | |||||||
605 | أحمد محمد العلي | لايوجد | 33022440 | unkown@address.com | قسم المختبر ( الرجاء فحص ضغط الدم للمرضى المزمنين في حال المراجعة بدون زيارة الطبيب للضروره. |
تم الإتصال بالمريض فلا يوجد رد من قبل المريض. |
SKC | Administrative | Suggestion | Laboratory | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10230 | 19-07-09928 | 1/28/2019 12:00:00 AM | 2/23/2020 11:56:30 AM | 3/21/2019 12:00:00 AM | ||||||
606 | سعيد حسن محمد | لايوجد | 33955545 | unknown@address.com | توفير أشعة بالفترة المسائية ، إن يفتح يوم السبت. |
تم التواصل مع المريض وإبلاغه عن إمكانية تحويل الحالات الطارئة لمركزالنعيم الصحي بالفترة المسائية ، وقد أبدى المريض إرتياحه وشكره لكافة الخدمات المقدمة من المركز. |
SKC | Administrative | Suggestion | Radiology | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-10002 | 2/26/2019 12:00:00 AM | 7/25/2019 11:39:42 AM | 3/21/2019 12:00:00 AM | ||||||
607 | عيسى الملا | لايوجد | 32023912 | unknown@address.com | سيئ، دواء للتخدير. |
تم الإتصال بالمريض من فبل رئيس مجلس الإدارة والهاتف مغلق. |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-86093 | 1/20/2019 12:00:00 AM | 11/5/2019 1:33:29 PM | 3/21/2019 12:00:00 AM | |||||
608 | لايوجد | لايوجد | لايوجد | unknown@address.com | الإنتظار أكثر من غرفة الطبيب حيث يتم تشخيص العلاج بسرعة والإنتظار حيث يستغرق أكثر من ساعة لاستلام الدواء |
مسئولة قسم الصيدلة: لا يوجد رقم للإتصال ولكن بخصوص وقت الإنتظار فلا يزيد في المتوسط عن 10 دقائق إلى 15 دقيقة في أكثر فترات الإزدحام خاصة بعد تغيير مواعيد المركز. |
SKC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-95260 | 4/18/2019 12:00:00 AM | 11/5/2019 1:14:04 PM | 4/18/2019 12:00:00 AM | |||||
609 | عبدالله | لايوجد | 39426602 | unknown@address.com | يرجى وضع ألية لسرعة تقديم الأدوية في الصيدلة. |
مسئولة قسم الصيدلة: تم الإتصال وسؤال المريض عن شكواه ومقترحاته بخصوص سرعة تقديم الأدوية وكان رده إنه يستلزم إضافة موظفين مع العلم إن عدد الموظفات الفترة الصباحية من 2 إلى 3 موظفات. |
SKC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-76175 | 4/18/2019 12:00:00 AM | 11/5/2019 1:13:30 PM | 4/21/2019 12:00:00 AM | |||||
610 | محمد فاروق | لايوجد | 34488725 | unknown@address.com | ممتاز وأحسن بالسرعة أكثر ومعاملة المرضى بحب كثير. |
رئيس مجلس الإدارة: تم التواصل مع المريض وقد أبدى رضاه على مستوى الخدمات وسرعتها وطريقة التعامل. |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-32585 | 4/18/2019 12:00:00 AM | 7/28/2019 12:44:40 PM | 4/21/2019 12:00:00 AM | ||||||
611 | لايوجد | لايوجد | 32262334 | unknown@address.com | No hospitality , please train the reception and other staffs. Please indicate them where they are working . |
إداري المركز: تم الإتصال بالمراجع عدة مرات والهاتف مغلق. |
SKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-51637 | 4/18/2019 12:00:00 AM | 11/5/2019 1:09:18 PM | 4/18/2019 12:00:00 AM | |||||
612 | لايوجد | لايوجد | لايوجد | unknown@address.com | The reception staff will ask for token number only for Expert for Bahraini she will accept them outside the line. |
منسق المواعيد/ فاطمة شاكر: يحاول منسق المواعيد والسجلات الصحية التنسيق بين أخذ المواعيد بالأرقام وتسجيل الحالات الطارئة من قبل التمريض وأولوية تسجيل كبار السن وذوي الإحتياجات الخاصة بدون أرقام وإنتظار، وهذا الإجراء معمول به في جميع المراكز الصحية . |
SKC | Administrative | Complaint | Waiting Period | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-55231 | 4/18/2019 12:00:00 AM | 11/5/2019 1:11:16 PM | 4/21/2019 12:00:00 AM | |||||
613 | صلاح الدين | لايوجد | 36630066 | unknown@address.com | يرجى فتح حجز المواعيد عبر الموقع للمواعيد المسائية أيضا |
منسق المواعيد/ فاطمة شاكر: تم الإتصال بالمريض والإستفسار منه إذا كان يستخدم موقع الوزارة أو برنامج Sehati لحجز المواعيد، فتبين إنه يستخدم موقع الوزارة والذي تم فتح حجز المواعيد للفترة المسائية من بداية شهر أبريل 2019. |
SKC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-99274 | 4/18/2019 12:00:00 AM | 11/5/2019 1:20:37 PM | 4/21/2019 12:00:00 AM | ||||||
614 | لايوجد | لايوجد | 66376022 | unknown@address.com | Dr. Nasreen was very bad, I came because I have severe epigastric & abdominal pain, she did'nt even examine me , nor check my vital signs. I am also having DM &HTN. When I asked for only 1 day sick leave she strongly refused & I was really in pain. How can doctors treat ptients like this, I am a nurse also psychiatric hospital giving nice service to my pts. I am sick and I needed care, the doctor is so unhuman. I really hope you look into this matter. Thank you |
لم يكن هناك إسم لتتمكن الطبيبة من الرد وتم التواصل مع المريضة وقد ذكرت بأنها أتت للمراجعة ولم تكن راضية عن مستوى التواصل والعلاج في المركز وقد ذكرت بأن الطبيبة قامت بطلب تحليل ولكنها لم تقوم بأجراءه على أن يتم التواصل مع الطبيبة لاحقا، حيث إن الطبيبة في إجازة سنوية. Dr. Nasreen replay: Pt. attended around 9 a.m. with complain for dysuria for the past 2/52, I asked her to urine R/M and to come for the results then she asked for S.L. I answered her that her complain is not acute and given A.P |
SKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Other Channels | 10857 | 10857 | 19-07-68386 | 4/18/2019 12:00:00 AM | 11/5/2019 1:12:58 PM | 4/21/2019 12:00:00 AM | |||||
615 | لايوجد | لايوجد | لايوجد | unknown@address.com | يجب على الدكتورة نسرين أن تكون بشوشة مع المرضى وهذه أخلاق زفت وتتلكم من خشمها ، مسامحة على عدم وضع رقمي بس يجب تحضيرها أخلاق أولا. |
رئيس المجلس: تم إعطاء الإستمارة للدكتورة نسرين فلم تستطيع التواصل مع المريض لعدم كتابة رقم الهاتف أو أي بيانات ، عموما وجة نظر تحترم. |
SKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10230 | 19-07-87618 | 4/1/2019 12:00:00 AM | 2/23/2020 12:06:29 PM | 4/4/2019 12:00:00 AM | |||||
616 | رباب حسن | لايوجد | 35025766 | unknown@address.com | أريد الشكوى ضد الدكتورة هايدي بس عدم الفحص الطبي أثناء العلاج تكتب أدوية بدون الفحص ، الرجاء أخذ بهذا التصرف وهذي ليس أول مرة بل أكثر. |
رئيس المجلس: عند عرض الشكوى على الطبيبة تبين أن الطبيبة ليست لديها أي معلومات عن المريضة، فقامت رئيس المجلس بالإتصال بالمريضة عدة مرات خلال أيام مختلفة لمعرفة الرقم الشخصي حتى تتمكن الطبيبة من الرد وللتأكد أن الدكتورة هايدي هي المعنية بالشكوى ولكن لم ترد. |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10230 | 19-07-29364 | 4/17/2019 12:00:00 AM | 2/23/2020 12:07:36 PM | 5/16/2019 12:00:00 AM | |||||
617 | لايوجد | لايوجد | لايوجد | unknown@address.com | بطاقة إستبانة رضى المراجع . |
بطاقة إستبانة رضى المراجع، والشكاوي تفيد بأن الخدمات المقدمة بالمركز بين الممتاز والجيد. |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-08783 | 4/1/2019 12:00:00 AM | 7/29/2019 11:07:07 AM | 4/1/2019 12:00:00 AM | ||||||
618 | لايوجد | لايوجد | 39662298 | isa9m5956@3mail.com | غرفة المعالجة الكثير من التأخير أرجو بأن تحترموا المرضى. |
مسئولة قسم التمريض: تم الإتصال بتاريخ 14/5/2019 للمرة الثانية وتم الرد من قبل أم صاحب الشكوى وقالت أنه لا توجد شكوى بل ولدها قام بكتابة الشكوى من باب المزح ولا يوجد بها أي إهانة وشكوى للقسم المذكور وإنها تحترم القسم والمركز. |
SKC | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10230 | 19-07-58138 | 4/23/2019 12:00:00 AM | 2/23/2020 12:08:19 PM | 5/14/2019 12:00:00 AM | |||||
619 | Jassim A.Rahman | لايوجد | 39257744 | unknonwn@address.com | 21/4/2019 -8am 3rd room egyption dr. I thik not hearing well, lab staff was good Dr. should ask us weather we need medicine people like me only need tests not medicines for cholestrol, I do diet it not free , we pay insurance 144bd I came after year. Lab nurse was good , I took online appointment Dr.Raouf - he is better was late he hesitated to give me bp test first, later he done bp semen analysis appointment too late after 3 months. |
رئيس المجلس: تم الإتصال بالمريض بتاريخ 13/5/2019 و لا يوجد رد. تم الإتصال بالمريض عدة مرات وعندما قام بالرد وأثناءأخذ التفاصيل أخبر المريض رئيسة المركز بأنه مشغول على أن تعاود الإتصال به وقت لا حق، وتم الإتصال به وقت لاحق ولكنه ألغي المكالمة، وتم الإتصال مرة أخرى ولم يتم الرد. |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10230 | 19-07-81115 | 4/29/2019 12:00:00 AM | 2/23/2020 12:11:08 PM | 5/13/2019 12:00:00 AM | |||||
620 | لايوجد | لايوجد | لايوجد | unknown@address.com | دكتورة الأسنان غرفة رقم (1) كانت كثيرة الصراخ وعدم التهذيب مع المريــــــــــــض.. ( كممرضة ومريضة) كنت أتمنى طاقم طبي أفضل يمثلني ويمثل المركز الصحي |
إداري المركز: تم إعطاء الشكوى إلى الطبيبة المسئولة بقسم الأسنان ولم يتم إستلام الرد بسبب عدم وجود جهة التواصل (رقم الهاتف) للمريض. |
SKC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10230 | 19-07-19832 | 5/5/2019 12:00:00 AM | 2/23/2020 12:12:02 PM | 5/26/2019 12:00:00 AM | |||||
621 | لايوجد | لايوجد | لايوجد | unknonwn@address.com | Need to appointment dedicated doctors, without >>>>>>> they one prescrie the medicine. |
رئيس المجلس: البيانات المدونة بالإستمارة لم تكن واضحة ولم يكن هناك رقم حتى يتم التواصل الإستفسار عن قصد المريض. |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-25403 | 5/7/2019 12:00:00 AM | 11/5/2019 12:58:42 PM | 5/26/2019 12:00:00 AM | |||||
622 | منى | لايوجد | 33503852 | unknonwn@address.com | Staff should be more friendly. |
إداري المركز: تم الإتصال بالرقم المدون بالإستمارة وتم الرد من قبل والد المريضة منى، وقدم إعتذاره بالنيابة عن إبنته وطلب إلغاء الإستمارة. |
SKC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-07-49596 | 5/5/2019 12:00:00 AM | 11/5/2019 1:00:19 PM | 5/5/2019 12:00:00 AM | |||||
623 | لايوجد | لايوجد | لايوجد | unknonwn@address.com | تعامل الدكتورة نسرين مرتين وفي هذا المستشفى لن يكن مرضي كانت التعامل ومع صعوبة حالتي المرضية لم توافق على إعطائي إجازة مرضية . |
مجلس الإدارة: تواصلت رئيسة المركز مع الدكتورة المعنية وكان رد الطبيبة بأنه بدواعي الإجازة المرضية لا تستحق. |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10230 | 19-07-33880 | 5/13/2019 12:00:00 AM | 2/19/2020 8:28:08 AM | 5/13/2019 12:00:00 AM | |||||
624 | غير مسجل | حضرة الفاضل مدير مركز مدينة عيسى الصحي المحترم مقترح في سبيل تطوير الخدمات السلام عليكم و رحمة الله و بركاته شكرا لكل ما تقومون به في سبيل راحه المرضى و المراجعين ، كما أشكر تطبيقكم لبرنامج الآي صحة ، أود التقدم بمقترح بشأن من سبث و حجز عن طريق الهاتف على الرقم 80007000 أو عن طريق الاننرنت أحيانا كمريضة أكون قد قدمت إلى المركز الصحي قبل وقت الموعد بعشرين دقيقة و لكن لا أرى الطبيب ينادي أحد ، مما يضطرني لطرق الباب عليه لإعلامه بوجودي و أني قد أتيت قبل من هو مسجل قبلي في جهاز كمبيوتر الطبيب لذا الاقتراح : أنه وقت ما يصل المريض إلى المركز ، يسجل الحضور لدى قسم السجلات ، ثم يظهر اشعار في جهاز كمبيوتر الطبيب بحضور المريض فتكون الأولويه بالدخول على الدكتور لمن حضر أولا بد من انتظار المريض إلى أن يتم مناداته من قبل الطبيب . شاكرين و مقدرين لكم حسن تعاونكم
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لا يوجد رقم هاتف للتواصل مع مقدم المقترح |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-07-17397 | 5/28/2019 12:00:00 AM | 7/29/2019 1:50:23 PM | 6/10/2019 12:00:00 AM | |||||||||
625 | Nazik | N/A | 36336021 | none@email.com | Can bring more faster services - labs and x-ray. |
The client was called and she said that she came for the dental clinic which referred her for x-ray in Halat Bu Maher H.C. When she came back they told her the address is not on Sh. Salman H.C. but they gave her an appt. and told her to go to Halat Bu Maher H.C. next time. When she got to the dentist who was different from the first time she told her that she has to go to the other health centre and referred her to the Medical Records and then they called the dentist and she saw her. So, it only bothered her to have to go back and forth between Medical Records and the dentist who seemed confused at the beginning. But now she knows her address has changed and she is on Halat Bu Maher H.C. |
SSC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-07-53366 | 7/21/2019 12:00:00 AM | 7/29/2019 1:55:57 PM | 7/29/2019 12:00:00 AM | ||||||
626 | غير مسجل | يرجى تطوير قسم المختبر |
يوجد طلب لتجديد قسم المختبر |
IHC | Administrative | Suggestion | Laboratory | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-07-58065 | 6/26/2019 12:00:00 AM | 7/30/2019 7:34:02 AM | 7/1/2019 12:00:00 AM | |||||||||
627 | غير مسجل | يرجى تطوير قسم المختبر |
يوجد طلب لتجديد قسم المختبر |
IHC | Administrative | Suggestion | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-07-32611 | 6/26/2019 12:00:00 AM | 7/30/2019 7:46:57 AM | 7/1/2019 12:00:00 AM | |||||||||
628 | غير مسجل | umalawi2011@gmail.com | أرجو فصل دكتورة فحص الأطفال للتطعيم المواعيد المتراكمة عند الطبيبة العامة يؤخر مواعيدنا و بالتالي يتأخر التطعيم |
يطبق في المركز برنامج طبيب العائلة ( اختلر طبيبك ) و بالتالي يجب المتابعة مع طبيب العائلة الذي تم إختياره |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 19-07-06898 | 6/17/2019 12:00:00 AM | 10/9/2019 10:39:04 AM | 7/18/2019 12:00:00 AM | |||||||
629 | غير مسجل | جيد تعامل موظفين التمريض لا يوجد أي شكاوي |
تم إيصال الملاحظة إلى مشرف التمريض |
IHC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 19-07-82443 | 6/26/2019 12:00:00 AM | 2/19/2020 8:38:18 AM | 7/1/2019 12:00:00 AM | |||||||||
630 | غير مسجل | بأن يتم تسريع الخدمات المقدمة للمرضى |
يعمل موظفين المركز جاهدين على تقديم أفضل و أسرع الخدمات لجميع المرضى و في كل الأقسام |
IHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-07-08663 | 6/26/2019 12:00:00 AM | 10/9/2019 10:33:26 AM | 7/1/2019 12:00:00 AM | ||||||||
631 | n | 39333255 | دروس في كيفية التكلم والتعامل مع المرضى ، شكوى عن الدكتورة في غرفة 3 بتاريخ 7 شهر 7 تعاملها جدا سيء مع المرضى وكان عندي موعد الساعة 6 وحضرت الساعة 7 لما طرقت الباب واخبرت الدكتورة كان ردها هذا مو عرس تحضرين على كيفج ومشكلتج مو مشكلتي ، اظن في اسلوب افضل للتعامل والتكلم بشكل يمثل الوزارة التي تعمل بها بشكل لائق . |
بخصوص الشكوى المقدمة ضد طبيبة بتاريخ 7\7\2019 تم التواصل مع مقدمة الشكوى التي رفضت اعطاء اسمها وطلبت منها ذكر اسم الطبيبة ولكن حسب قولها لاتعرفها فطلبت الرقم الشخصي للبحث في نظام الاي صحة للتعرف على الطبيبة المسجلة عليها رفضت وقالت خلاص نسيت الشكوى . |
MJK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10230 | 19-07-23401 | 7/7/2019 12:00:00 AM | 2/19/2020 8:40:47 AM | 7/15/2019 12:00:00 AM | |||||||
632 | علي عبد الحميد | 39038390 | معاملة الدكتورة كانت سيئة جدا جدا ،قامت بتحديد مكان جلوسي مع والدتي و لم تسمح لي بالوقوف معها بالغرفة و السبب بأنها لا تستطيع العمل و أنا واقف على رأسها و أمرت بأن أخرج الدكتورة موزة الدوسري جدا مختالة تكلم الناس كأنهم دونها منزلة ، و أرجو افهامها بأنها في خدمة الشعب و أن من تواضع لله رفعة |
تم الاتصال بالمريض عده مرات و لم يتم الرد تم مناقشة المشكلة مع الطبيبة / موزة بخصوص شكوى المريض ، حيث دخل المريض مع والدته بعد تأخرهما عن مواعيدهما ، و مع ذلك استقبلتهم الطبيبة من غير تجديد المواعيد ، و طبت من الأم الجلوس في الكرسب الجانبي نظرا لإتساخ الكرسي القريب من الطبيبة بالمريض بالمريض السابق و هو يعاني من الجرب ، و ظل الولد واقفا و و بعد أن ذكرت والدته أنها تعاني من ألم في بطنها و إمسال قالت لها الطبيبة بأنها ستفحصها على السرير فسأل الولد الطبيبة : هل عادي انتظر بره لو لازم أخذ الان منك ؟ و بعد انتهاء و قت الاستشارة اعتذرت المريضة الأم من إسلوب ولدها للطبيبة . |
IHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10230 | 19-07-30104 | 6/19/2019 12:00:00 AM | 2/19/2020 8:43:15 AM | 8/20/2019 12:00:00 AM | |||||||
633 | احدى المراجعات | 000 | 0000 | اشكر الدكتورة هالة العسومي على تعاملها بكل انسانية مع المرضى الله يحفظها أ م محمد |
لا يوجد رقم للتواصل |
ALH | Administrative | Appreciation | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 19-07-10676 | 7/28/2019 12:00:00 AM | 7/30/2019 9:22:14 AM | 7/30/2019 12:00:00 AM | |||||||
634 | Fathi Ramadan | 771106297 | 32044956 | heapal1980@yahoo.com | عدم وجود حجز الكتروني لمواعيد الاسنان ، ومحدودية عدد المواعيد بالفترة الصباحية والمسائية وانتهاء المواعيد في وقت باكر |
تم التواصل مع صاحب الشكوى ويتضح انه خارج ارض المملكة |
AAK | Administrative | Enquiry | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 19-07-91437 | 7/30/2019 12:00:00 AM | 7/30/2019 10:07:22 AM | 7/29/2019 12:00:00 AM | ||||||
635 | امل خليل احمد | - | 35042492 | شكر وتقدير على الخدمات الممتازة |
تم شكر المريضة على الثناء على الخدمات وجودة الخدمات المقدمة بالمركز الصحي وتم عرض رسالة الشكر على مجلس ادارة مركز أحمد علي كانو الصحي |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 19-07-73632 | 7/30/2019 12:00:00 AM | 10/7/2019 10:20:15 AM | 7/25/2019 12:00:00 AM | |||||||
636 | لا يوجد | 37366557 | زيادة أخصائيين عيادة الأسنان قبول المرضى دون تحديد عدد معين |
تم الاتصال بصاحب الاقتراح بتاريخ 3 يوليو 2019، وتم شرح نظام المواعيد الصباحية والمسائية لعيادات الأسنان واخباره بأن الوزارة تسعى جاهدة من أجل توفير الرعاية اللازمة |
NAC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-07-36211 | 6/23/2019 12:00:00 AM | 10/7/2019 11:07:23 AM | 7/3/2019 12:00:00 AM | |||||||
637 | احمد عبدالله احمد | 36938377 | قسم الأسنان بالذات من سبق لبق اما أن تأتي مبكر أو يحصل على علاج الوقوف الطويل عند البوابات متعب في الحر والشمس. الانتظار الطويل للمرضى عند البوابة الأولى ما يقارب نصف ساعة ثم الانتظار مرة أخرى عند البوابة الداخلية نصف ساعة هناك كبار سن ومعوقين ينتظرون في حرارة الشمس والحر في نفس الوقت هم مرضى |
تم شرح نظام المواعيد المسبقة للمريض وإخباره بأن الوزارة تسعى جاهدة من أجل توفير الرعاية اللازمة للمرضى |
NAC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-07-76793 | 6/23/2019 12:00:00 AM | 10/7/2019 11:05:44 AM | 7/3/2019 12:00:00 AM | |||||||
638 | د سوسن كريمي | 39600067 | sawsan86@yahoo.com | All doctors on duty leave for breakfast at the same time, leaving patients waiting for 40 minuts. Doctors and nurses should take break on tereas not all at the same time. |
تم الاتصال بصاحبة الاقتراح، وقد شكرت لادارة المركز المتمثلة في رئيس المجلس والاداري، وهي تؤكد أن هذا مقترح، وهي سعيدة لما تم اتخاذه لتسهيل دخول والدتها للاستشارة الطبية، وتم شرح آلية العمل بنظام المواعيد في المركز. علماً بأن صاحلة المقترح تم الجلوس معها في نفس اليوم في مكتب إداري المركز ومناقشة موضوع والدتها، وتم انهاء موضوعها |
NAC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-07-90941 | 7/14/2019 12:00:00 AM | 7/31/2019 9:20:44 AM | 7/28/2019 12:00:00 AM | |||||||
639 | um sara | 33378222 | omema2011@gmail.com | التمريض عدم توفر الادويه |
HKC | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-08-69567 | 7/28/2019 12:00:00 AM | 2/20/2020 11:00:27 AM | 8/1/2019 12:00:00 AM | |||||||
640 | ابو عبدالله | 33276666 | تسجيل المواعيد تاخير فتره زمنيه كثير اكثر من 30 دقيقه للتسجيل |
تم الاتصال بالمريض وشرح له طرق التسجيل الاخرى لتجنب التاخير وهناك عده اسباب لتاخير التسجيل ومنها مرضى الطوارئ وغيره. وقال بان يجب ان يكون هناك اربع كونترات |
HKC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-74502 | 7/30/2019 12:00:00 AM | 8/1/2019 12:22:44 PM | 8/1/2019 12:00:00 AM | |||||||
641 | جنفه بنت سلمان | 39686421 | بعد عند شكوى على رابر السكر ماتتوفر كثيرا عيزنه واحنا نشتري الصيدليه اشتكي من عدم توفر الحبوب السكر الاصلي اول يصرفونه لنا ايم ح الحين يعطونه صناعه الدكتور ماينصح ناخذه عيزت وانا اشتري |
تم التواصل مع المريضه واوضحت انها تستلم amary 12 mg منذ فتره طويله وانه تم تعديل الشركه حاليا, الى شركه غير اصليه وان الدوا لم يناسب ولكونه دوا مخفض معدل السكر فهي تخاف ان يؤذيها, وطالبت بارجاع ال Amary لانها تشتريه من الخارج. اوضحت لها اننا سنقوم بايصال ملاحظاتها للمعنيين
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HKC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-08-07107 | 8/1/2019 12:00:00 AM | 2/20/2020 11:01:24 AM | 8/1/2019 12:00:00 AM | |||||||
642 | جعفر الاصمخ | 33092111 | الاشعة بعض الوقت لا تعمل |
تم الاتصال للمشتكي عن حسب قوله انها ليشت شكوى وانما بعض الاهل يسالون عن غلق قسم الاشعه وتحويلهم للنعيم وتم اخباره انه فتح القسم وذلك لاستبدل الجهاز باخر جديد |
JHC | Administrative | Suggestion | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-08-10088 | 7/30/2019 12:00:00 AM | 8/4/2019 1:18:15 PM | 8/1/2019 12:00:00 AM | ||||||||
643 | الإسم غير واضح | لايوجد | 33684621 | Seham201075@hotmail.com | أشكر كل العاملات بمركز التمريض على حسن المعاملة وخاصة جولي |
تم الإتصال بالسيدة سهام من قبل مسئولة قسم التمريض وأثنت السيدة سهام بالخدمات المقدمة من قبل قسم التمريض |
SKC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-08-14391 | 7/4/2019 12:00:00 AM | 8/5/2019 10:48:39 AM | 8/4/2019 12:00:00 AM | ||||||
644 | لايوجد | لايوجد | 33955545 | unknown@address.com | جميع العاملين في المركز ممتازين وجعلهم الله من أهل الجنة |
تم التواصل من قبل رئيس مجلس الإدارة وقد أثنى على المعاملة الممتازة التي يتمز بها المركز |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-08-22543 | 7/18/2019 12:00:00 AM | 8/5/2019 10:52:21 AM | 7/23/2019 12:00:00 AM | ||||||
645 | لايوجد | لايوجد | لايوجد | unknonwn@address.com | I had an appointment at 8:00.a.m.for my child vaccination but had to wait for 1hr. to pay the fees , why give an appointment time when you have to wait to pay fees. |
المشتكي لم يسجل تاريخ الشكوى لتحقق من وضع المركز يومها يجب على المنسق التحقق من بيانات المريض الإجنبي للتحقق من إعفائه من الدفع أو إلزامه بالدفع ، وعليه يجب عليه أخذ رقم للدور ، ومن غير المعقول بأن كل من لديه موعد فتحقق من بياناته من غير رقم حينها لن نتمكن من السيطرة على سير العمل وعندها سنتعرض لإنتقادات ومشاكل من الأشخاص المنتظرين في الدور |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-08-99759 | 7/1/2019 12:00:00 AM | 11/5/2019 12:12:00 PM | 7/9/2019 12:00:00 AM | |||||
646 | Um Mohammed | لا يوجد | 33917433 | www.@hotmail.com |
تغييرنوعية الحفاظات الصغيرة لأنهم يسربون وليس لهم جودة |
تم الاتصال واخبار المريض بانه تم من قبل عمل تقرير عن جودة الحفاظات الى المسئولين في الوزارة وتم ايصال وجهة نظرهم بشان جودة الحفاظات. |
BQC | Administrative | Suggestion | Mother and Child Care | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10195 | 10195 | 19-08-87473 | 2/6/2019 12:00:00 AM | 8/6/2019 10:44:45 AM | 4/11/2019 12:00:00 AM | ||||||
647 | محمد شارقي | 39484104 | msharqi@live.com | الاشعه لا يبدو عليهم الراحة و لا يودون خدمة المرضى ، دائما غير مبتسمين و يلعبون بالهاتف رغم قلة المرضى الا اننا نحس بعدم الترحيب |
المريض لا يقصد الشكوى حسب كلامه و انه مجرد انتقاد للبشاشة في وجه المريض و تم حل الموضوع معه |
HHC | Administrative | Complaint | Behavioral | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 19-08-25031 | 7/17/2019 12:00:00 AM | 8/6/2019 9:11:29 AM | 7/17/2019 12:00:00 AM | ||||||
648 | موجيب الحمادة | 810536617 | 33123679 | راجعت مركز مدينة حمد الدوار الرابع في الساعة 5:50 و انا عندي موعد في الساعة 4:00 و تأخرت و سألت الموظفة عن المواعيد قالت يوجد عطني بطاقتك مجرد ما شافت البطاقة و الجنسية حطت البطاقة على الطاولة و قالت ما في مواعيد من غير حتى انها دخلتها في الجهاز قلت لها الحين تقولين في مواعيد و ترجعين البطاقة و تقولين ما في ليش غيرت رايش قلت لها عندي موعد لكن تأخرت عليه اخذت البطاقة مرة ثانية و قالت وين جواز السفر انا موظف في مستشفى الملك حمد الجامعي و قالت في تعميم الاجانب تجيب جواز السفر معاهم عطيني هذا التعميم علشان اشوفه حولتني على موظف ثاني و نفس الكلام و الموظف اجرى مكالمة وتساب بينه و بين المسؤل مع تصوير بطاقتي الشخصية عن طريق هاتفه و اخذ صورة بطاقتي و صورة عن ان بطاقتي منتهية و تعطيل اكثر من نص ساعه المهم عنده و عند الموظفة اني ما اتعالج. |
التاريخ: 6 أغسطس 2019 تحية طيبة وبعد ،،،،،، الموضوع : شكوى المريض بخصوص العلاج بعد انتهاء المواعيد ، المريض موجيب الحمادة الرقم الشخصي / 810536617. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأن المريض المذكورة بياناته أعلاه جاء متأخرا عن موعده أكثر من ساعة و قد قام موظف السجلات بأخذ البطاقة الذكية لقراءة بياناته من خلال قارئ البطاقة للتأكد من جهة الكفالة و اذا كانت سارية المفعول، و عليه فقد تبين بأن البطاقة سارية المفعول الا ان عند قراءتها من خلال قارئ البطاقة تبين بأنها منتهية الصلاحية و عليه فقد طلب الموظف ضرورة ابراز مستند اخر للتأكد من صحة البيانات سواء بطاقة العمل او الاقامة، هذا و قد قام الموظف بالتواصل معي و بمعرفة حيثيات الموضوع قمت بالإيعاز له بإعفائه من الرسوم الا ان المريض طلب بعد ذلك من الموظف بإعطائه موعد اخر فقام الموظف بالشرح له بأن المواعيد قد انتهت للفترة المسائية منذ الساعة 16:45م و بإمكانه مراجعة الطبيب المسجل عليه او مراجعة الطبيب المسئول الا ان المريض لم يتقيد بإرشادات الموظف و تعليماته، و من خلال التواصل مع المريض تبين بأنه لم يفهم من الموظف بأنه سيتم اعفاؤه من الرسوم، و عليه فقد قمنا بالاعتذار للمريض لذلك كما قمنا بتنيه الموظفين بضرورة التأكد من استلام المراجعين للمعلومات بصورة واضحة قبل مغادرتهم من كونتر التسجيل، حتى يتمكن جميع المرضى من الحصول على الخدمات بجودة عالية. أخيرا نسأل المولى العلي القدير لها بالشفاء العاجل و القريب . وتفضلوا بقبول وافر التحية والاحترام ،،،
السيد أحمد عباس القائم بأعمال اداري المركز مركز مدينة حمد الصحي |
HHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-08-05013 | 8/4/2019 12:00:00 AM | 1/15/2020 9:14:29 AM | 8/5/2019 12:00:00 AM | ||||||
649 | Um Mohammed | لا يوجد | 33917433 | www.@htmail.com | انشاء قسم أشعة للمركز |
تم الاتصال بالمريض واخباره بأن هناك مشروع من قبل الوزارة لانشاء قسم للاشعة |
BQC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10195 | 10195 | 19-08-47766 | 2/6/2019 12:00:00 AM | 8/6/2019 10:52:00 AM | 4/11/2019 12:00:00 AM | ||||||
650 | لا يوجد | لا يوجد | لا يوجد | www.@hotmail.com | تقييم للخدمات المقدمة |
تقييم جيد للخدمات المقدمة |
BQC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10195 | 10195 | 19-08-80498 | 2/6/2019 12:00:00 AM | 8/6/2019 11:06:21 AM | 2/6/2019 12:00:00 AM | ||||||
651 | Zahra Alaraid | 33232373 | zahraa.alaradi3@gmail.com | قسم الاسنان - اتمنى ان يتم اخذ مواعيد بالهاتف |
تم الاتصال بالمراجع عن طريق الطبيب المسئول (د.وائل المهدي) بتاريخ 6 اغسطس 2019 وفي مايلي رد الطبيب تم الاتصال هاتفياً بالمريضة صاحبة الاقتراح (مُرفق) بتاريخ اليوم حيث قمتُ بالإجابة على تساؤلاتها بشكل كامل وقد عبّرت عن شكرها وتقديرها البالغَين لخدمات قسم الأسنان بمركز البديع الصحي وأبدت تشكّرها للمتابعة والتوضيح |
BHC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10899 | 10899 | 19-08-77311 | 7/22/2019 12:00:00 AM | 8/6/2019 12:48:39 PM | 8/6/2019 12:00:00 AM | |||||||
653 | - | - | - | من أفضل الاطباء والممرضين |
تم شكر جميع الاطباء والممرضات على جميع مايقومون به من اعمال |
HKC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-73724 | 8/6/2019 12:00:00 AM | 8/6/2019 2:51:07 PM | 8/6/2019 12:00:00 AM | |||||||
654 | نوال الخدري | 39939490 | اقترح بفتح البوابه الصغيره التي في جهه الغرب من المستشفى وذلك لخدمة الدخول وهو المنفذ إلى المستشفى للقاطنين في هذه المنطقه وشكرا توجد بوابه صغيره من جهه الغرب قد ت إغلاقها منذ فترة أريد أن الفت انتباهكم بان هذه البوابه تخدم المشاه من المرضة وخصوصا للقاطنين في هذه المنطقة مثال ذلك أنا افكر بالذهاب للمراجعه بالمستشفى عن طريق المشي وذلك بهدف التمارين |
تم التواصل مع المراجعه والشرح لها بأسباب اغلاق هذه البوابه فقد تم اغلاقها بسبب الحوادث المروريه وحوادث المشاه التي قد تتسبب في اصابه المرضى وطلبه المدرسة، وتفهمت المراجعه وشكرت الطاقم الطبي وجميع موظفين المركز على حسن التعامل |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-13429 | 8/6/2019 12:00:00 AM | 8/6/2019 3:02:58 PM | 8/6/2019 12:00:00 AM | ||||||||
655 | puniyanka roopak | 000 | 34536078 / 33943040 | شكوى على قسم السجلات الصحية مريضة تم اعطائها موعد عن طريق الخطا(7/7/2018 المفترض 7/7/2019) |
تم حل المشكلة في نفس اليوم وتم اعطائها موعد اخر وتنبيه الموظفي قسم السجلات على ان يكونو اكثر دقة اثناء التسجيل |
ALH | Proffesional | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 19-08-91708 | 7/9/2019 12:00:00 AM | 8/7/2019 8:19:22 AM | 7/10/2019 12:00:00 AM | ||||||
656 | rajendran | 0000 | 39573577 | rajendramtrichur@gmail.com | شكوى ضد موظفين قسم السجلات حيث قال المريض انهم تعاملو معه بشكل سيء واخبروه انه لا يوجد مواعيد عندما حضر للمركز في الساعه 8 مساءا ولم يكون احد موجود من المرضى في قاعة الانتظار وكان يعاني من الم في اللوز والانفلونزا |
تم التواصل مع المريض وتبين انه الموظفين اخبروه ان المواعيد منتيه للفتره التي حضر لها فاخبرهم انه يعاني من الم شديد في اللوز فتم تحويله على قسم التمريض لتصنيف حالته وعندما عاد تبين ان تم تصنيفه كحالة اعتياديه(اللون الأخضر) فاخبروه انه يستطسع حجز موعد للفتره الصباحية في اليوم التالي أو يتوجه لمركز النعيم الصحي بعر الساعه 9 مساءا لتلقي العلاج هناك فثار فيهم ولم يتقبل عدم معالجته وحاول الشرح له لاكنه ثار واخبرهم انه سيقدم شكوى فتم التواصل مع المريض وتوضيح الفكره له |
ALH | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10860 | 10860 | 19-08-93756 | 7/11/2019 12:00:00 AM | 8/7/2019 8:25:24 AM | 8/14/2019 12:00:00 AM | |||||
657 | 0000 | 0000 | 000 | the nures dont know how to deal properly to the patient (mother &child) they dont know how to talk calmhy to the patient , they need to do training |
لايوجد اي ارقام او معلومات للتواصل مع المريض |
ALH | Administrative | Complaint | Behavioral | Mother and Child Care | Low | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 19-08-24313 | 8/6/2019 12:00:00 AM | 8/7/2019 8:29:15 AM | 8/11/2019 12:00:00 AM | ||||||
658 | منير محمد إقبال | 0000 | 39205354 | abaalbaraa123@gmail.com | السلام عليكم ورحمة الله وبركاته حبيت اقترح لكم إذا كان م الممكن وضع موقع الكتروني خاص بإسم مركز الحورة الصحي ليتسنى للمرضى ان يرسلو مقترحاتهم عليه جزاكم الله خيرا |
تم التواصل مع المريض وتم شكر حيث قيم مدى الرضى عن الخدمة المقدمة بالمركز في بطاقة الشكاوي والأقترحات بمتتاز وعلى الأقترحات المقدمه من قبله فهو عنصر فعال وبينا له انه حاليا لايمكن عمل مثل هذا الموقع لاكن في المستقبل من الممكن ان يتم اخذ هذا المقترح بعين الاعتبار |
ALH | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 19-08-33516 | 7/28/2019 12:00:00 AM | 8/7/2019 8:33:35 AM | 8/1/2019 12:00:00 AM | ||||||
659 | تسنيم | 35918619 | تم الدخول على الدكتوره ريم للتاكد من التحاليل حيث اعاني من حساسية في القدم ولكن لم يتم ابداء اي اهتمام للمريض،تمسك الهاتف باليد الاخرى و تخبر بأن التحاليل جيده بشكل عام و ان الحساسية في الجلد لايمكن معالجتها هنا ولا يوجد تحويل، في حين دكتوره اخرى قامت بذكر تفاصيل التحاليل وتم صرف ادوية من قبلها وكذلك تم التحويل لمستشفى اخر |
تم الاتصال بالمريضة بتاريخ (١/٨/٢٠١٩) الساعة١٣:٠٠ والاستفسار عن محتوى الشكوى
كانت جالسة غرفة الانتظار ولم تسمع الدكتورة تنادي على أي مريض دخلت الى غرفة الطبيبة وقالت ان لديها موعد معها اخبرت الطبيبة انها تريد نتيجة التحاليل وإنها تعاني من تغير في الجلد قالت الطبيبة للمريضة ان تحاليلها OK وعندما قالت لها عن التغير في الجلد ردت الطبيبة انها لا تعلم ما هذا التغير وانه لا يمكن معالجتها او تحويلها للجلدية (هذا ما قالته المريضة)
تم فحص المريضة في نفس اليوم ٢٤/٧/٢٠١٩ وتم شرح التحاليل بالتفصيل، أعطيت تحويل للجلدية وتم صرف الادوية المناسبة للحالة reply to the complaint by Dr Reem To: Hesa Yaser Ali AbdulKarim; ... This message was sent with high importance. Download all Get more apps Action Items regarding this patient complain of tasneem , I checked the list on 24 july 2019 that she came to check her results and her results were within normal and of course that I informed patient that her results within normal , and I did not remember that if the patient told me about her skin problem and if she told why I did not refer the patient to dermatology,y we do referral always for unknown diagnosis in local health center to secondary care , and patient seen before her appointment at 17:59 and her appointment at 18 : 07 and my phone always on the deck in front silent .
تم ابلاغ الطبيبة عن الشكوى. كما تم تنبيه على الطبيبة الى الاهتمام بالمريض وعدم استخدام الهاتف في أوقات العمل
هذا ما لزم وتم اقفال الشكوى تحياتي د. حصة ياسر نائب رئيس مجلس الإدارة مركز بنك البحرين و الكويت الصحي
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BKH | Administrative | Complaint | Clinical Management (Treatment) | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10230 | 19-08-66984 | 8/1/2019 12:00:00 AM | 2/20/2020 11:06:28 AM | 8/4/2019 12:00:00 AM | |||||||
660 | عبدالأمير أحمد محمد جاسم | لايوجد | لايوجد | unknown@address.com | أقترح عمل مسج إلى أصحاب الأمراض المزمنة قبل موعده بعشرة أيام لأن تعطونه موعد 6 شهور وسبحان الذي لا ينسى |
رقم الهاتف المدون في الإستبانه غير صحيح ، كما إنه يتم إرسال المسج عن طريق البرنامج المعد من قبل الوزارة ، كما إن ممرضة عيادة الأمراض المزمنة تقوم بالإتصال بالمرضى يوم قبل الموعد |
SKC | Administrative | Suggestion | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-08-20720 | 7/1/2019 12:00:00 AM | 8/8/2019 11:11:44 AM | 7/1/2019 12:00:00 AM | ||||||
661 | D Mohammed | لا يوجد | 33310811 | unknown@address.com | At the counter they don't have change & POS machine to pay for my son App.and at 9 a.m. Sunday they don't have change. |
تم الإتصال بالمراجع من قبل إداري المركز للإستفسار عن الإستبانه وأبدى إنزعاجه بعدم توفر صرف لإسترجاع بقية الإستشارة 3 دينار أو عدم وجود جهاز للدفع ، أخبرته بأن عليه في الزياة القادمة بإحضار قيمة الإستشارة وجميع المراكز الصحية لا يوجد لديها جهاز دفع |
SKC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-08-04219 | 7/24/2019 12:00:00 AM | 8/8/2019 11:34:38 AM | 8/8/2019 12:00:00 AM | |||||
662 | محمد علي عبدالرحمن مظفري | 36303534 | يعجز اللسان عن شكر وتقدير المركز من المعامله الحسنه والخدمه المتميزه من كافه الكادر الوظيفي والاطباء نرجو لكم التثدم والازدهار |
تم الاتصال بالمراجع وشكره على حسن الكلمات والاطراء وقد شكر جميع موظفين وموظفات المركز من كل الاقسام، وتمنى بان يستمر طاقم المركز على هذا المستوى من التعاون مع المراجعين والمرضى |
HKC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-06344 | 8/4/2019 12:00:00 AM | 8/10/2019 3:17:07 PM | 8/8/2019 12:00:00 AM | ||||||||
663 | - | - | - | الدكتور حسين - الدكتور إيهاب - الدكتور نبيل - الدكتور عزت شكرا ونعم الاطباء الف شكر لكم |
تم رفع كلمات الشكر للاطباء |
HKC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-85790 | 8/4/2019 12:00:00 AM | 8/10/2019 3:26:08 PM | 8/8/2019 12:00:00 AM | |||||||
664 | غير مسجل | 39392512 | نشكر لكم جهودكم الجبارة في ترتيب المركز أوصانا الحبيب محمد ( ص) بالجلوس عند شرب الماء ، أتمنى وضع كرسي بالقرب من الكوار الذيلا يوجد كرسي قريب منه |
تم توفير كرسي قريب من مبرد الماء بناء على طلب المريض |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 19-08-83438 | 7/3/2019 12:00:00 AM | 8/15/2019 8:19:50 AM | 8/8/2019 12:00:00 AM | ||||||||
665 | ليال مصطفى بو كمال | 39767697 | المستشفى متميزة |
تم التواصل مع المريضة لشكرها و قد أثنت على الخدمات التي يقدمها المركز |
IHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Other Channels | 10202 | 10202 | 19-08-24581 | 7/2/2019 12:00:00 AM | 8/15/2019 8:23:15 AM | 8/8/2019 12:00:00 AM | ||||||||
666 | أبو فهد | 33703026 | شكر إلى الدكتوة طيباء على حسن تعلمها |
تم التواصل مع المريض و شكرة ‘ و تم إيصال الشكر للدكتورة / طيباء |
IHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 19-08-90808 | 7/30/2019 12:00:00 AM | 2/20/2020 11:03:36 AM | 8/4/2019 12:00:00 AM | ||||||||
667 | غير مسجل | 39860166 | الرجاء الاتصال بنا قبل موعد التحليل و يس قبل موعد الطبيب لكي يتسنى لنا عمل التحاليل في الوقت المناسب |
تم التواصل مع المريض و إبلاغه بأن خدمة الرسائل النصية للمواعيد المسبقة فقط |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 19-08-87099 | 7/19/2019 12:00:00 AM | 8/15/2019 8:35:45 AM | 8/4/2019 12:00:00 AM | ||||||||
668 | غير مسجل | يوم الاثنين لا يوجد دكتور رجل ، الجميع نساء هناك أمور لا يمكن للمرأة الاطلاع عليها خاصة الاعضاء التناسلية كنت أرجو أن يكون دكتور لهذا الأمر مع الشكر |
يوجد طلب و رسائل من قبل رئيس مجلس الادارة بهذا الخصوص ، و نحن بإنتظار أن توفر الادارة طبيب في المركز . |
IHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-08-62956 | 7/15/2019 12:00:00 AM | 1/15/2020 8:47:32 AM | 7/18/2019 12:00:00 AM | ||||||||
669 | جمال العلوي | 39665977 | عدم تعاون وتقدير المريض وبالأخص احترام الحجاج عدم اعطاء التطعيم في وقته |
اهم التوصيات والأجراءت التى تم العمل بها بخصوص شكوى المريض جمال عبد العزيز العلوي :
"الرجاء من فريق عمل مركز بنك البحرين الوطني بالدير أتباع ما يلي: الحرص على تقديم التسهيلات و جميع الخدمات للمرضى المتوجهين للديار المقدسة لأداء مناسك الحج في الفترتين الصباحية والمسائية ، حرصا منا على تقديم افضل الخدمات الطبية في الرعاية الصحية الأولية. " تم التواصل مباشرة مع رئيسة المنطقة الأولى د .لولوه شويطر، وابلاغها بالخطوات التى تم اتخاذها. |
NDC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-08-86204 | 8/4/2019 12:00:00 AM | 2/20/2020 11:04:17 AM | 8/6/2019 12:00:00 AM | |||||||
670 | عرفة مكي | لا يوجد | 35034683 | نرجوا فتح عيادة رابعة لتغطية المرضى وكذلك توزيع ارقام لحجز مواعيد من خارج المركز |
تم التواصل مع صاحبة الاقتراح واطلاعها بالاتي تم رفع طلب لقسم الفم و الاسنان نطب عيادة اسنان اضافية مدعمة بالاحصائيات وكذلك وضع الية من خلال توزيع ارقام قبل بدء تسجيل مرضى الاسنان تفتديا التدافع بين المرضى |
SJC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-86364 | 8/8/2019 12:00:00 AM | 8/18/2019 9:50:20 AM | 8/15/2019 12:00:00 AM | |||||||
671 | جليلة السيد أحمد | لا يوجد | 39800559 | لا يوجد | يفضل توزيع أرقام الاسنان من بداية حضور المرضى حتى لا يحدث تعدي على دور الأخرين ، تحتاج وجود نظام ينظم تسجيل مرضى الاسنان |
تم التواصل مع المراجعة واطلاعها بوجود الية تنظم عملية التسجيل وذلك من خلال توزيع ارقام على مرضى الاسنان قبل بدء التسجيل |
SJC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-54222 | 8/8/2019 12:00:00 AM | 8/15/2019 12:52:50 PM | 8/15/2019 12:00:00 AM | ||||||
672 | لا يوجد | 17692464 | لا يوجد | مجئ المرضى في الصباح الباكر وبعدها ( من سبق لبق ) ويعطي المريض المتقدم رقم ويكون فيه اخر المرضى هذا يعد فساد وتضيع لمصالح الناس والله لا يحب الفساد ويعد فساد وتضيع لمصالح النلس |
SJC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-69593 | 8/8/2019 12:00:00 AM | 8/15/2019 1:03:07 PM | 8/15/2019 12:00:00 AM | |||||||
673 | السيد حسن الوداعي | 36662371 | لا يوجد | كل شئ في المركز جميل للغاية |
تم شكر المراجع واشعار اعضاء مجلس ادارة المركز |
SJC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-69128 | 8/6/2019 12:00:00 AM | 8/15/2019 1:12:35 PM | 8/15/2019 12:00:00 AM | |||||||
674 | حسين سلمان | 36060519 | افاد المريض في شكواه بانه يعتقد بوجود مشكلة في قسم الاسنان في طريقة العلاج ونوعيتة والمواعيد كذلك |
تم رفع الشكوى للطبيبة المسئولة لقسم الاسنان وتم الاتصال بالمريض وافاد بانه سيحضر لشرح المشكلة حضر المريض لاداري المركز بوجود طبيبة الاسنان وافاد بالتالي افاد المريض بانه كتب الشكوى ليست كشكوى وانما كا اقتراح شكر المريض الطبيبة المسئولة على حسن تعاملها واخلاقها وتعاونها الدائم اقترح المريض التالي حث قسم الاسنان على عمل التلبيسات للاسنان بالمركز علاج العصب العميق بجميع انواعه بناء جسور الاسنان زيادة عدد العيادات وخصوصا في ايام الاجازات الرسمية لاستيعاب اعدا المرضى من المنطقة تم رفع الاقتراحات من قبل الطبيبة المسئولة للادارة العليا للفم والاسنان للنظر فيها |
SHC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 19-08-58160 | 7/14/2019 12:00:00 AM | 8/15/2019 7:19:22 PM | 7/14/2019 12:00:00 AM | ||||||||
675 | لا يوجد | طلب المريض فتح الباب في الساعة 6:45 وذلك لدخول المرضى وخصوصا في فصل الصيف بدلا من الوقوف خارجا |
تم اتخاذ قرار فتح الباب الرئيسي لدخول المرضى مع بداية الوقت الرسمي للعمل لجميع المراكز الصحية وذلك من خلال الادارة العليا بالوزارة وخاصة بعد حادثة عيد الفطر الماضي وذلك مراعاة لمثل هكذا حالات طارئة والتي تصب في مصلحة المرضى بتواجد الاطباء والطاقم الطبي لذا تم اتخاذ هذا القرار |
SHC | Administrative | Enquiry | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 19-08-45365 | 7/21/2019 12:00:00 AM | 8/15/2019 7:28:11 PM | 7/21/2019 12:00:00 AM | |||||||||
676 | لا يوجد | طلب المريض ايجاد اطباء اكثر اخلاصا ومعرفة |
تم رفع الشكوى والاقتراح الى رئيسة مجلس الادارة تم الرد بانه بالنسبة الى توفير اطباء اكثر اخلاصا فان الاطباء يتم قبولهم من قبل الوزارة بعد عما امتحتنات له ولتقيمهم وسترفع هذه الشكوى للوزارة كذلك |
SHC | Administrative | Enquiry | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 19-08-14614 | 7/21/2019 12:00:00 AM | 8/15/2019 7:35:51 PM | 7/21/2019 12:00:00 AM | |||||||||
677 | لا يوجد | طلب طبيبة نسائية للفترة المسائية وكذلك ايام الاجازات الرسمية لاننا مجتمع محافظ والى عدم الاحراج |
تم رفع الشكوى لرئيسة مجلس الادارة تم الرد بانه يوجد طبيبة نسائية في الفترة المسائية وانه في حالة اخذ الطبيبة اجازة سنوية فهناك الطبيبات المناوبات يقمن بالواجب على اكمل وجه |
SHC | Administrative | Suggestion | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 19-08-12491 | 7/21/2019 12:00:00 AM | 8/15/2019 7:41:57 PM | 7/21/2019 12:00:00 AM | |||||||||
678 | لا يوجد | الصيدلية لا توجد بها ادوية |
تم رف الموضوع الى مسئولة الصيدلية تم الرد بانه الادوية الغير متوفرة في صيدلية المركز غير متوفرة في المخازن المركزية كما انه لبعض الادوية توجد بدائل ولكن في بعض الاحيان يصمم المريض بان يريد نوع معين من الادوية او شركة معينه وهذا الامر خارج عن السيطرة |
SHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 19-08-18114 | 7/21/2019 12:00:00 AM | 8/15/2019 7:48:09 PM | 7/25/2019 12:00:00 AM | ||||||||
679 | لا يوجد | اشتكى المريض بوجود ممرضة عديمة الاخلاق وتعامل المرضى بجفاء وعدم مسئولية |
تم رف الموضوع الى مسئول قسم التمريض وجاء الرد كالتالي لايوجد بيانات للمشتكي للتواصل معه ومعرفة التفاصيل ومع ذلك سوف تاخذ الشكوى بعين الاعتبار وسوف يتم توجيه وتذكير الممرضات بحسن التعامل مع المرضى |
SHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 19-08-08764 | 7/21/2019 12:00:00 AM | 8/15/2019 7:56:11 PM | 7/22/2019 12:00:00 AM | ||||||||
680 | علي خليفة | 39930087 | وصلت عصرا الساعه 3:30 واخذت رقم وانتظرت ولكن انتهت مواعيد الاسنان علما انني وصلت مبكرا وانتظرت خارج المركز في الجو الحار |
حاولنا الاتصال بالمراجع اكثر من مره الا اننا لم نتمكن من التواصل معه |
SJC | Administrative | Complaint | Appointments | Oral and Dental | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-29528 | 7/29/2019 12:00:00 AM | 8/18/2019 9:49:26 AM | 8/18/2019 12:00:00 AM | |||||||
681 | عمار احمد | 36369555 | انتظار مرضى الاسنان في الجو الحار ولا يوجد نظام في توزيع ارقام المواعيد |
حاولنا الاتصال اكثر من مرة ولم يتم الرد على الاتصال |
SJC | Administrative | Complaint | Appointments | Oral and Dental | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-40530 | 7/25/2009 12:00:00 AM | 8/18/2019 9:51:33 AM | 8/18/2019 12:00:00 AM | |||||||
682 | وليد النعيمي | 39020722 | اتمنى ان يكون الدوام على مدار الساعه |
تم التواصل مع المراجع وابلغناه بانه توجد خطة مستقبلية بانه سوف يتم فتح المركز 24 ساعة |
SJC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-27716 | 8/5/2019 12:00:00 AM | 8/18/2019 9:50:00 AM | 8/18/2019 12:00:00 AM | ||||||||
683 | حمزة حسين جعفر | 39316954 | دورة المياة مقابل عيادة الاسنان حمام رقم 3 الباب لا يمكن غلقة حمام رقم 5 المرحاض غير ثابت (يتحرك) |
حاولنا الاتصال بالمريض ولكن لم يتم الرد وعلية ام تصليح الباب و حل مشكلة المرحاض
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SJC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-08178 | 7/10/2019 12:00:00 AM | 8/18/2019 10:02:24 AM | 8/18/2019 12:00:00 AM | |||||||
684 | حسين علي زاير | 39606143 | بعد خروجي من غرفة المعالجة الاسنان ذهبت الى الدكتورة المعالجة ثم فحصتني قالت ان الالم من سنك وليس في جيوبك
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تم الاتصال بالمريض ولكن لم يتم الرد تاريخ الاتصال (3-8-2019) |
SJC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-04928 | 7/21/2019 12:00:00 AM | 8/18/2019 10:03:07 AM | 8/18/2019 12:00:00 AM | |||||||
685 | لا يوجد | لا يوجد | لا يوجد | الرجاء وضع مقياس نسبة الدم في قسم المعاليجة للفترة المسائية وشكرا |
تم الأستفسار من مسئولة التمريض عن الموضوع ,اخبرتنها بأنها ستقوم برفع المقترح للأدارة العليا |
ZHC | Administrative | Suggestion | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 19-08-87277 | 8/18/2019 12:00:00 AM | 8/18/2019 11:37:50 AM | 8/18/2019 12:00:00 AM | |||||||
686 | Dyoona Sobin | لا يوجد | لايوجد | unknonwn@address.com | Yesterday I came to the center in Nursing station one sister ( I think her name ins Julia) was behaving to me very respective way . The word she used in Malayalam to ask about me to another nurse , was checking for me, they can tell my name or Pt. I am also working in a hospital . I never ever like to behave to my pts.like this, and always I miss smiling from your staff . I am sorry to inform you the most of your staffs are behaving very roughly , this is not only my experience many of my friends complains the same and sad to inform that many..... them doesn't like to come back to the hospital again I hope you will take care of it. |
There ate 2 staff nurse with name Julie in nursing department which not mentioned which one. Telephone number is not availave to talk with patient. However, nurse supervisor has talked with all staffm and remind them to behave & act in professional manner , beside proper communication with patients and visitors. In addition emphasis on talking English & Arabic only unless there is language barrier.
Nurse Supervisor Shamshad Alansari
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SKC | Administrative | Complaint | Behavioral | Nursing | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10230 | 19-08-96214 | 6/24/2019 12:00:00 AM | 2/20/2020 11:16:33 AM | 7/15/2019 12:00:00 AM | |||||
687 | Yeasin Miah Gobal Hossain | لا يوجد | لايوجد | unknonwn@address.com | Medical Record Department they not talk to me nicely, my nose fizom comeing the blood she said to me now is lunch time , she said can't now , she was said to me come after 3p.m. I was come in hospital 11a.m. I hope they to give good service. |
إعتدنا في المركز أن تنتهي المواعيد بشكل مبكر ، مؤكد بأن وقت حضور المريض كانت قائمة المواعيد لذلك اليوم قد إنتهت، وبناءا عليه طلبت المنسقة من المريض الحضور عند الثالثة بناءا على وقت توفر المواعيد، كما إنه لا يوجد رقم للإتصال والإستفسار من المريض ولا يوجد رقم شخصي للتحقق من بيانات المريض من برنامج أي-صحة
إدارة المركز |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-08-42441 | 6/16/2019 12:00:00 AM | 8/18/2019 12:40:09 PM | 6/25/2019 12:00:00 AM | |||||
688 | رحمة سعد | لا يوجد | لايوجد | unknonwn@address.com | التعامل مع المرضى بإسلوب يناسب نفسيتهم ومكانتهم الدكتورة نسرين حجرة 6 اليوم 23/6/2019 أنا معلمة ولم أخذ إجازات مرضية أنا عاملتني بكل قسوة وعدم إحترام ولم تكشف عليه وأخبرتني علي العودة إلى العمل رغم آلامي الدكتورة نسرين تحدثت معي بكل قسوة وعم إحترام ولم تشكف عليه وإستهزاءات بمرضي وشعوري بالآلم رغم إن كل أصحابي لم يعودوا لعملهم وحالتهم لم تكن مثلي كنت مريضة جدا وآتألم جدا ولم أخذ المحلول لعدم ثقتي فيها لقسوتها وإسلوبها المهين |
تم التواصل مع المريضة عدة مرات ولم يكن هناك رد رد الدكتورة نسرين : الموضوع إجازة مرضية لم تستحقها وليس له علاقة بالإسلوب والإحترام ، فكل من يحترم عمله ويقدر قيمة العمل له كل الإحترام والتقدير
رئيس مجلس الإدارة |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-08-76041 | 6/23/2019 12:00:00 AM | 8/18/2019 2:16:56 PM | 6/27/2019 12:00:00 AM | |||||
689 | لا يوجد | لا يوجد | unknonwn@address.com | إستبانة رضى المراجع ، الشكاوي والمقترحات الملاحظة المدونة من قبل المراجع
Excellent service no complains. |
لا يوجد تعليق سوى شكر المراجع ولكن لا يوجد رقم هاتف للتواصل |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-08-27707 | 8/1/2019 12:00:00 AM | 8/19/2019 10:56:53 AM | 8/1/2019 12:00:00 AM | |||||||
690 | رنا حسين هاشم | لا يوجد | unknonwn@address.com | إختراق معلومات شخصية من السستم التابع من المركز الصحي محتوى الرسالة اليدوية: أتقدم إليكم بطلبي هذا راجية منكم النظر في موضوعي وهو إختراق معلومات خاصة من السستم الخاص بالمستشفى ومعرفة الأدوية التي استخدمها والإجازات المرضية التي استخرجها من المركز التابع للمنطقة التي أسكن بها علما بأني لست تابعة لمركز صباح السالم الصحي..وغير ذلك ذكرت إنها إستخرجت تقرير تضرر لصالح زوجها بمساعدة دكتور تابع للمركز الذي تعمل فيه وقالت جميع الأطباء والعمال في المركز في جيبي ( في مخباي) وايضا معي فتاة أخرى نفس المشكلة حصلت معها من نفس الموظفة التي إستخرجت معلوماتي.. وهي الموظفة نجاة عبدالرحمن جناحي
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رد الدكتورة إيمان علي غلوم المهري إلى الدكتورة تغريد أجور عمران متابعة لموضوع الشكوى أدناه تم التواصل مع المريض المشتكية رنا حسين هاشم ومناقشتها بالشكوى يوم الخميس الموافق 15-8-2019 الساعة 12:00 وقد أوضحت المريضة بان المساعدة نجاة عبدالرحمن (831201185) قد تحدثت معها شخصيا واضحت بانها على إطلاع بملفها الصحي ومعرفة أدويتها وإجازاتها وأدوية زوجها أيضا ، كما إنها إستخرجت تقرير طبي تبين عدم صحته على حسب ما أوضحت المريضة وإنه يضر زوج المريضة سابقا وعكس ذلك سلبيا على حياتها الزوجية ، مما أدى إلى إستياء شديد للمريضة لكشف ملفها وكيفية إطلاعها على هذه المعلومات ، ومن خلال الحديث مع المريضة تبين وجود مشاكل شخصية بينها وبين المساعدة نجاة وزوجها ، تم التوضيح للمريضة بأن الشكوى سترفع إلى الإدارة العليا لبحثها مع المستشار القانوني، شكرت المريضة حسن التعامل من إدارة مركز الصباح عند تقديمها الشكوى وسرعة التواصل لبحث المشكلة معها |
SKC | Administrative | Complaint | Policy & Procedure | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10857 | 10230 | 19-08-39765 | 8/14/2019 12:00:00 AM | 2/23/2020 12:21:25 PM | 8/18/2019 12:00:00 AM | ||||||
691 | مريم ميلاد | 33040734 | الاطباء لو يسمعون الكلام كله يكون افضل يسمعون نص السالفة ويقولون نص السالفة ويقولون خلاص عرفت المشكلة |
تم الاتصال في صاحبة المقترح وشكرت التعامل الاكثر من رائع من الدكتورة ولكن مقترحها فقط ان يكون هناك وقت اطول للاستماع للمريض من قبل الدكتور |
MJK | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10924 | 10230 | 19-08-69422 | 8/2/2019 12:00:00 AM | 2/20/2020 11:51:28 AM | 8/19/2019 12:00:00 AM | ||||||||
692 | عبد القادر عبد الرسول | 33009229 | تم تقييم الرضى عن الخدمات بشكل ممتاز |
MJK | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-08-68764 | 8/10/2019 12:00:00 AM | 8/19/2019 1:09:20 PM | 8/19/2019 12:00:00 AM | |||||||||
693 | - | Dr.khalid has very poor communication skills - He refuse to listen to pation complain and instead give his own suggestion in a rude manner. kindly do something about him |
لايوجد رقم للتواصل .. تم تحويل الشكوى إلى رئيس مجلس الادارة " الطبيبه المسؤوله |
HKC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-98791 | 8/5/2019 12:00:00 AM | 8/20/2019 7:48:50 AM | 8/15/2019 12:00:00 AM | ||||||||
694 | - | - | - | مكان لبيع الأكولات |
لايوجد رقم للتواصل.. يوجد طلب مسبق |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-25626 | 8/15/2019 12:00:00 AM | 8/20/2019 7:54:17 AM | 8/20/2019 12:00:00 AM | |||||||
695 | - | - | - | التعامل غير لائق من بعض الموظفين .. الرجاء حثهم على التعامل مع المرضى برفق |
لايوجد رقم للتواصل.. لم يحدد القسم المعني تم ارسال الشكوى لجميع رؤوساء الأقسام لحث الموظفين على حسن التعامل |
HKC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-38424 | 8/15/2019 12:00:00 AM | 8/20/2019 7:57:54 AM | 8/20/2019 12:00:00 AM | ||||||
696 | حمود | - | - | حجز مواعيد الاسنان عن طريق الهاتف الاسنان لايوجد دكاترة اطفال متخصصه
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يوجد أخصائي لطب اسنان الاطفال في مركز أحمد علي كانو ويتم تحويلهم من قبل عياده المركز. |
HKC | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-82945 | 8/13/2019 12:00:00 AM | 8/20/2019 8:10:49 AM | 8/20/2019 12:00:00 AM | |||||||
697 | - | - | - | عمل المواعيد على التلفون بدل الانتظار للأسنان |
يوجد اقتراح مسبق |
HKC | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-45527 | 8/15/2019 12:00:00 AM | 8/20/2019 8:13:00 AM | 8/20/2019 12:00:00 AM | |||||||
698 | لايوجد | لان مو أول مره اعالج فيها الاسنان ويتم تأخير الموعد هو خلع وليس عصب يحتاج علاج وخلاص |
لا يوجد اسم ولا رقم اتصال لمعرفة الحاله والتحقق من الكلام والشكوى |
JHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10230 | 19-08-08293 | 8/20/2019 12:00:00 AM | 2/20/2020 11:54:46 AM | 8/8/2019 12:00:00 AM | ||||||||
699 | فاطمه البني | fatima.albunni99@gmail.com | الانتظار طويلا وفي الحر لدخول المستشفى ورايت كبار في السن يتعبون من ذلك ولا يتحملون |
تم التصال اكثر من مره ولا يوجد رد |
JHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-08-43395 | 8/8/2019 12:00:00 AM | 8/20/2019 12:32:48 PM | 8/20/2019 12:00:00 AM | |||||||
700 | Sajida Sayed Hasan | 335762631 | ( اكثر من ساعة ننتظر الدكتور وفي الاخير يطلع بريك .. ضيعتون يومنا ووقتنا ) |
تم التواصل اكثر من مرة مع مقدمة الشكوى ولكن لم ترد على الهاتف
في المرة الرابعة رد زوجها وقد ابلغنا بأنهم حضروا للمركز لفحص اطفال وبعد الانتهاء من قسم الرعاية طلبت منهم الممرضة الذهاب للطبيب .. ولم يكونوا الاطباء موجودين في مكاتبهم وقد تم ابلاغهم بان الاطباء في استراحة.
بعد مراجعة المواعيد اتضح ان موعد الطفل كان في الساعة الحادية عشر وذلك بعد الاستراحة مباشرة. وتم ابلاغ والد الطفل بذلك ورد انه لم يكن يعلم بوقت الموعد وظن انه سيدخل على الطبيب مباشرة بعد انتهاءه من قسم الرعاية ولو كان يعلم لما انتظر كل هذا الوقت.
تم التأكيد على الموظفين بضرورة ابلاغ جميع المرضى والمراجعين بمواعيدهم |
AHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-08-39257 | 7/24/2019 12:00:00 AM | 8/21/2019 8:03:09 AM | 7/29/2019 12:00:00 AM | |||||||
701 | ايمان ادريس | 38083555 | Eman.idrees@live.com | ما شفنا إالا كل خير ومعاملة حسنة وابتسامة جميلة من جميع الطاقم الطبي و العاملين |
تم اطلاع هذا الشكر و الثناء لرؤساء الاقسام ليتم اشعار موظفيهم |
SJC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-92132 | 8/17/2019 12:00:00 AM | 8/21/2019 8:48:04 AM | 8/20/2019 12:00:00 AM | |||||||
702 | محمد الشتر | m.sheter@hotmail.com | شكرا لكل العاملين في المستشفى جعل الله ذلك في ميزان حسناتهم |
تم اطلاع رؤساء الاقسام بشكر وثناء المراجع لشعار موظفيهم |
SJC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-95091 | 8/8/2019 12:00:00 AM | 8/21/2019 8:53:24 AM | 8/20/2019 12:00:00 AM | ||||||||
703 | لا يوجد | ان قسم المختبر يعمل للساعه 1 ولكن كثير ما تم ارجاعي وارجاع غيري بعدم اخذ العينه في حدود الساعه 12 |
لا يوجد اسم او رقم للاتصال والاستفسار وتم اخبار قسم المختبر وكان ردهم: ان الوقت مفتوح لاستلام العينات حتى الساعه 1 ولا يتم ارجاع المرضى عند الساعه 12 حتى في اقسى الظروف |
JHC | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-08-56542 | 8/20/2019 12:00:00 AM | 8/21/2019 9:13:18 AM | 8/20/2019 12:00:00 AM | ||||||||
704 | زهرة علي | 33170700 | تأخير في المواعيد لعلاج العصب والخلع |
تم الاتصال بالمشتكي من قبل مسؤولة قسم الاسنان وتبين ان شكوتها على قسم المواعيد بالسلمانيه بعد تحويلها للسلمانيه المواعيد بعيده |
JHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 11055 | 19-08-17557 | 8/8/2019 12:00:00 AM | 1/20/2020 5:54:46 PM | 8/22/2019 12:00:00 AM | |||||||
705 | مرتضى أحمد العرب | لا يوجد | لا يوجد | Malarab555@gmail.com | احيانا قريب منتصف الليل لا يوجد لأحد في الصيدلية وهذا الش~ قد يؤثر
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ردا علي ملاحظه المراجع بخصوص (أحيانا عند قرب منتصف الليل لايوجد أحد بالصيدليه) أود أن أوضح ذلك أن في آخر الوقت وتحديدا من العاشره إلي الثانيه عشره مساءا يوجد فقط موظف واحد بالصيدليه وعليه أن يقوم:
لذا فالموظف يقوم بمهام أخري وهذا لايعني أنه غير متواجد بالصيدليه . علما بأنه يتم وضع إعلان مكتوب عليه: عزيزي المراجع يرجي الإنتظار سنقوم بخدمتك بعد قليل وقد تم التأكد من خلال برنامج آي صحه وإتضح أن المريض بتاريخ 14/8/2019 قد دخل علي الطبيب في تمام الساعه 23:00 وصرفت له الأدويه في تمام الساعه 23:03 أي بفارق ثلاث دقائق |
SJC | Administrative | Complaint | Facilities and Services | Pharmacy | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-59259 | 8/14/2019 12:00:00 AM | 8/21/2019 4:10:32 PM | 8/21/2019 12:00:00 AM | |||||
706 | مريم الذوادي | 39614104 | سجلت للدخول على الطبيبة رقم 18 وانتظرت في قاعة الانتظار بالطابق الارضي، ثم اكتشفت بأن العياده موقعها في الطابق الاول |
تم الاتصال بالمريضة و افادت سجلت للدخول على الطبيبة رقم 18 وانتظرت في قاعة الانتظار بالطابق الارضي، ثم اكتشفت بأن العياده موقعها في الطابق الاول ، تم التنوية على جميع المنسقين بضرورة ارشاد المرضى بموقع العياده |
BKH | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-08-24073 | 8/21/2019 12:00:00 AM | 8/22/2019 8:58:44 AM | 8/22/2019 12:00:00 AM | |||||||
707 | فاطمة حسن | 399777371 | عدم الرد على الاتصالات الهاتفية لقسم الرعاية و كذلك عدم توفر القفازات و الشراشف |
تم الاتصال بالمريضة من قبل مشرفة الرعاية وتم بلاغ المريضة بأن سوف يتم ابلاغ المريضة حين وصول الطلبية |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-08-60709 | 8/21/2019 12:00:00 AM | 8/22/2019 9:02:46 AM | 8/22/2019 12:00:00 AM | |||||||
708 | متعب | 33300310 | الممرضة لم تتكلم معي باحترام ولم تعالجني |
تم التواصل مع المشتكي من قبل مشرفة قسم التمريض ووضح استيائة لتحويله على الممرض لعمل تضميد في المنطقة الخاصة ورفض الممرضة عمل ذلك،وقد اوضحت له بوجود الممرض يكون افضل له لتقديم اعلى خدمة |
BKH | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-08-09117 | 8/21/2019 12:00:00 AM | 8/22/2019 9:07:40 AM | 8/22/2019 12:00:00 AM | |||||||
709 | مهدي حسن | 39797889 | BuAbdulla5@hotmail.com | اقتراح بتغيير نظام المواعيد وذلك لانزعاج بعض المرضى منه بسبب طول الانتظار |
تم التواصل مع صاحب الشكوى هاتفيا بنفس التاريخ المذكور اعلاه الساعه 12.40 ، والاستفسار منه عن مجريات ما حدث، حيث اوضح بان مريضا كان ينتظر موعده بجواره للدخول على الطبيبة ، وقد طلبت منه الطبيبة المسجل عليها الانتظار لحين موعده الذي لم يحن بعد، في حين انها مشغولة بمعاينة مرضى اخرين، وقد تم الشرح لصاحب الاقتراح طبيعة تسجيل المواعيد على الاطباء، بغرض تنظيم سير العمل، واولوية معاينة الحالات الطارئة من قبل الطبيب المعالج حسب درجة خطورتها الطبية. وقد ابدى المريض كامل تفهمه للوضع واردف بانه اقتراحه كان بغرض تطوير الخدمات الطبية المقدمة للمواطنين ، كما ابدى جزيل شكره للتواصل البناء من قبل ادارة المركز . |
NDC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-08-26431 | 8/21/2019 12:00:00 AM | 2/20/2020 11:55:44 AM | 8/21/2019 12:00:00 AM | |||||||
710 | no name | 33321522 | Sameha.92@gmail.com | Excellent progress. Please can we reduce plastic use at the hospital. Use paper bags. |
تم الاتصال بهاتف صاحبة الاقتراح، الهاتف مغلق، تم ارسال بريد الكتروني لها لشكرها وسوف نحاول العمل على تقليل استخدام البلاستيك |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 19-08-42638 | 8/7/2019 12:00:00 AM | 2/3/2020 9:35:43 AM | 2/3/2020 12:00:00 AM | |||||||
711 | علي جعفر | 39219555 | توفير جهاز الكشف على المرضى بالروماتيزيوم ((التلفزيون)) أرجوا إصلاح جهاز ارقام المواعيد والصيدلية |
تم الاتصال من قبل الاداري بتاريخ 26 اغسطس 2019 واضحنا للمريض ان قسم الصيانة مهتم بموضوع جهاز الارقام ولكنها اجرائات تاخذ وقت من الزمن وان شاء اااه يتم حل الموضوع في اسرع وقت ممكن. اما بخصوص جهاز الكشف عن مرض الروماتزيزم، فهو يقول انه لم تم تحويله الى مستشفى السلمانية الطبي لا يوجد لديهم جهاز يتم الفحص فيه عن مرض الروماتزيم لمعرفة منطفة الالتهاب ومعالجتها قبل ان تتحول الى سوائل، وانه يتم اعطائهم دواء في اكثر من مرة لتجربته ولكن دون جدوى، ولكنه ذهب للعلاج في مستشفى ابن النفيس وتم عمل فحص بجهار به اداة تمرر باليد على الجسم لمعرفة مكان المشكلة ةعندها تم اعطائه مضاد لعلاج المشكلة ولله الحمد تم علاج 70% من المشكلة. فيقترح انه لو تم توفير هذا الجهاز لكان من السهل التعرف على المشكلة وعلاجها من البداية وتم توفير الدواء الذي كان يهدر دون جدوى. |
BHC | Administrative | Suggestion | Radiology | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10230 | 19-08-74166 | 7/25/2019 12:00:00 AM | 2/20/2020 11:57:09 AM | 8/26/2019 12:00:00 AM | ||||||||
712 | فاطمة | 36596668 | حضرت للعلاج مع ابنتي من يوم الوقوف بعرفة وكانت تعاني من درجة حرارة مرتفعة وكحة وزكام وقد وصفت الدكتورة وفاء العلاج ولكن ابنتي لم تتحسن الى يوم الخميس واحضرتها مرة اخرى لنفس السبب و الحرارة المرتفعة التي لا تنزل حتى مع المسكنات تم صرف ابرة و محلول وريدي ولم تؤيد صرف المضاد على الرغم من انها تعاني من الحرارة المتواصلة لاكثر من 5 ايام ثم اعطتها المضاد الحيوي و الذي لم تستفيد منه وهذه هي المرة لثالثة التي احضر فيها للمركز لنفس الاعراض بل و اسوءز |
تم الاتصال بالمريض الا انه لم يرد على المكالمة وبعد مراجعة الحالة تبين ان الطبيبة عملت العلاج اللازم للطفلة حيث ان معظم الامراض الفيروسية تاخذ من خمسة ايام الى اسبوع ولا تحتاج الى مضاد حيوي |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-08-10931 | 8/20/2019 12:00:00 AM | 2/20/2020 11:58:07 AM | 8/25/2019 12:00:00 AM | |||||||
713 | عادل الأنصاري | 39987487 | adel.alansari@gmail.com | 1- تغيير تاريخ الأدوية بناء على أخر إستلام يؤثر على توافر الأدوية للمريض. 2- عدم تسليم الأدوية قبل إسبوع من التاريخ يعطل مصالح المواطن . 3- ورقة الاقتراحات توصل إلى نهاية الصندوق . |
تواصلت مع المريض مسئولة قسم الصيدلية و أوضحت له بأنه يتم صرف الأدوية لشهر بناء على أخر تاريخ لإستلام الأدوية ، و ليس مصرح للموظف صرف الأدوية قبل أكثر من ثلاثة أيام من تاريخ تسليم الأدوية و ذلك تطبيقا لتعليمات الإدارة ، و بالإمكان صرف الادوية بتاريخ مسبق فقط عند السفر مع إحضار نسخة من التذكرة .
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IHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-08-52009 | 8/8/2019 12:00:00 AM | 8/28/2019 1:35:40 PM | 8/19/2019 12:00:00 AM | ||||||
714 | مجدي النشيط | 39689870 | الدواء البديل عن نوركاتك غير صالح لنا ، حيث استخدمت حبه واحده و أصبت بالضرر . |
تواصلت مسئولة قسم الصيدلية مع مقدم الشكوى و أوضحت له بأن هذا الدواء الذي يتوفر في مخازن الإداره ، و بأنه سيتم إيصال شكواه إلى الإدارة . |
IHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 19-08-58264 | 8/8/2019 12:00:00 AM | 8/28/2019 1:40:13 PM | 8/28/2019 12:00:00 AM | |||||||
715 | - | - | - | السلام عليكم هذه الكوى على دكتور عزت غرفه 3 الدكتور يستعمل ال SOCIAL MEDIA بعد سؤاله للمريضه وليس هناك انتباه لحالتها وتأخيرها في العلاج مما جعلنا ننتظر هناك لأن ينتهي من متابعه الاخبار لتلقي علاجها الرجاء النظر في الموضوع |
لايوجد رقم للتواصل تم تحويل الشكوى لرئيس مجلس الاداره |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-30873 | 8/17/2019 12:00:00 AM | 8/29/2019 11:24:39 AM | 8/18/2019 12:00:00 AM | ||||||
716 | صالح الفخري | 38836286 | SALEHBAHRAIN669@GMAIL.COM | اقتراحي ان يكون الحجز من خلال برنامج صحتي يشمل المواعيد للفتره المسائيه شاكرين لكم تعاونكم |
تم الاتصال بالمراجع وابلاغه عن التسجيل للفتره المسائيه يتم من خلال مركز الاتصال وسيتم فتح مواعيد الفتره المسائيه من خلال برنامج صحتي في الفتره القادمه |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-33339 | 8/15/2019 12:00:00 AM | 8/29/2019 11:30:35 AM | 8/29/2019 12:00:00 AM | |||||||
717 | - | info.efs.bahrain@gmail.com | دورات المياه خاليه من المناديل الورقيه الصابون: واحد فارغ اجهزه التعقيم حول المركز بعضها فارغ دورات المياه - النظافه - التعقيم الموظفون في الاشعه ، التمريض ، البحرينيون في المختبر رائعون الطبيبه اكثر من رائعه د.ريم |
تم تنبيه موظفين النظافه بمتابعه نظافه دورات المياه باستمرار وعدم تركها بدون ادوات النظافه كالمناديل تم توصيل الشكر إلى جميع الموظفين والطبيبه |
HKC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-11566 | 8/19/2019 12:00:00 AM | 8/29/2019 11:38:49 AM | 8/29/2019 12:00:00 AM | ||||||||
718 | - | اتمنى السرعه الكل ماعدا التمريض |
يتم اعطاء الموعد حسب اقرب موعد متوفر |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-95476 | 8/19/2019 12:00:00 AM | 8/29/2019 11:40:58 AM | 8/29/2019 12:00:00 AM | |||||||||
719 | بدريه ابراهيم احمد | 33969550 | قسم الحديقه الداخليه رجاء تنظيف وتنسيق الحديقه الداخليه للمستشفى قسم الاشعه: الرجاء توافر السي دي للمرضى في قسم الاسعه |
تم الاتصال بالمراجعه واخبارها بان يتم التنسيق مع الزراع لزياده عدد الاشجار الداخليه للحديقه. لم يتوافر السي دي في قسم الاشعه لعدم استخدامه في المركز الصحي، لتوافر نتيجه الاشعه في السستم ويتم مراجعتها من خلال الطبيب. |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-08-90661 | 8/22/2019 12:00:00 AM | 8/29/2019 11:51:09 AM | 8/29/2019 12:00:00 AM | ||||||||
720 | موسى علي عيسى | 36603766 | moosaali@gmail.com | تاخر في ادخال المرضى وعدم توفر الكثير من الادوية الشائعة مثال دواء تنظيف الاذن
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ردا على المراجع موسى على عيسى بخصوص الدواء المذكور اعلاه عدم توفره في صيدلية المركز لعدم توفرة في المخازن الادوية المركزية من عدة اشهر وهذا النقص له اسباب كثيرة فقط القائمين على ادارة المخازن لديهم العلم بها ونحن كقسم باستمرار نقوم بإعادة الطلب كما هو حال جميع مسؤولي المراكز الصحية
نعتذر عن اي تقصير ولكن في موضوع عدم توفر الادوية فهذا موضوع خارج عن ارادتنا تم الاتصال بالمراجع بتاريخ 29/08/2019 في تمام الساعه 9 صباحا و تم شرح الالية في طلب الادوية وقد تساءل لماذا لا يتم توفيرة عن طريق الشراء الموحد وان الدواء متوفر بالمراكز الصحية بدول الخليج الاخرى |
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-08-63401 | 8/28/2019 12:00:00 AM | 8/29/2019 12:37:38 PM | 8/29/2019 12:00:00 AM | ||||||
721 | عقيل مهجد الحواري | كل قسم ممتاز |
HKC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-94638 | 8/22/2019 12:00:00 AM | 9/3/2019 12:44:50 PM | 8/29/2019 12:00:00 AM | ||||||||||
722 | - | 36128128 | قسم الاسنان منظم جدا والمواعيد غرفه 2 مضبوطه والتعامل ممتاز يعطيكم العافيه وبالتوفيق |
تم التواصل مع المراجع.. وقد شكر اطباء الاسنان على حسن تعاملهم وتعاونهم وصبرهم على المريض وشكر قسم الاستقبال على حسن التعامل مع المرضى وسهوله الحصول على موعد للاسنان من خلال الفترين الصباحيه والمسائيه
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HKC | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-73567 | 8/27/2019 12:00:00 AM | 9/3/2019 12:49:42 PM | 8/29/2019 12:00:00 AM | ||||||||
723 | - | الرجاء ادخال المرضى بسرعه |
يتم اعطاء المريض اقرب موعد موجود.. وفي الحالات الطارئه يتم تحويل المريض إلى قسم المعالجه لتصنيف وتقيم الحاله |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-31022 | 8/29/2019 12:00:00 AM | 9/3/2019 12:51:18 PM | 9/1/2019 12:00:00 AM | |||||||||
724 | ياسين | شخص مريض تعطونه موعد بعد 3 ساعات مات الريال |
يتم اعطاء المريض اقرب موعد ، وحثه على اخذ موعد مسبق من خلال مركز الاتصال أو من الموقع الالكتروني وفي حال ان المريض يكون في حاله طارئه او مستعجله يتم تحويله على قسم التمريض للتصنيف |
HKC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-62129 | 8/25/2019 12:00:00 AM | 9/3/2019 1:01:00 PM | 9/1/2019 12:00:00 AM | ||||||||
725 | محمد اكرام | 37169777 | m.f93@hotmail.com | الرجاء تعديل اسماء الاطباء حسب رقم الغرفه في لوحه موجوده في الاستقبال.
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تم الاتصال بالمراجع وقد شكر جميع الخدمات المقدمه من قبل المركز والجهود المبذوله من خلال الوارزة لتطوير وتسهيل عمليه حجز الموعد المسبق من خلال عده طرق. تم التأكيد على المراجع بضروره وجود هذه اللوحه وانه سيتم تغير والتأكد من اسماء الاطباء يوميا |
HKC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-30728 | 8/29/2019 12:00:00 AM | 9/3/2019 1:09:20 PM | 9/2/2019 12:00:00 AM | |||||||
726 | - | قسم الاستقبال الموظفون ليسو ودودين وخدمتهم غير مرضيه بتاتا ( يجب على الموظف الابتسامه وتقديم الخدمه الجيده) تعديل من اساليب وطرق في قسم الاستقبال لذ الموظفين ( الرجاء ثم الرجاء) |
لايوجد رقم للتواصل، تم تنبيه جميع الموظفين بحسن التعامل مع المرضى |
HKC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-09-08316 | 8/29/2019 12:00:00 AM | 2/23/2020 2:59:13 PM | 9/2/2019 12:00:00 AM | ||||||||
727 | no name | مقترح بطلب وضع موظف للبدالة للرد على مكالمات واستفسارات المرضى |
بعد الخلل في بدالة المركز وانقطاع التسجيل الصوتي للرد على مكالمات المرضى تم تخصيص موظف للرد على مكالمات المرضى والرد على استفساراتهم وتحويل مكالماتهم للاقسام |
AHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-09-79800 | 9/5/2019 12:00:00 AM | 9/8/2019 9:02:04 AM | 9/8/2019 12:00:00 AM | |||||||||
728 | no name | 33431123 | شكر للمركز |
تم اطلاع مجلس الادارة الشكر المقدم للمركز |
AHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-09-13006 | 9/5/2019 12:00:00 AM | 9/8/2019 9:06:32 AM | 9/8/2019 12:00:00 AM | ||||||||
729 | عبداللطيف مهنا | 800704550 | 39443180 | شكروتقدير لإدارة المركز على التواصل مع المريض والنظر في المقترحات المرفوعة وتم اطلاع مجلس ادارة المركز على الشكر |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 19-09-55811 | 7/25/2019 12:00:00 AM | 10/7/2019 10:40:43 AM | 7/25/2019 12:00:00 AM | ||||||||
730 | محمد سالم | 39661041 | تصور حتى الماء بارد في الكولر مخلص ولا احد يضع الماء للمراجعين هذا في الساعه الواحده والنصف للاسف اين اداره المسشتفى على الاقل الحارس عطوه مسؤوليه تعبئه الماء الكلر بدل اللعب في التلفون |
تم الاتصال بالمراجع اكثر من مره ولا يوجد رد يتم تعبئه وتبديل علب الماء بشكل دوري ويتم التواصل مع الشركه حالا وقت انتهاء جميع العلب |
HKC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-55111 | 8/22/2019 12:00:00 AM | 9/11/2019 8:52:51 AM | 8/29/2019 12:00:00 AM | |||||||
731 | Ali Abdul Aziz Ali | 39110021 | حبوب الضغط غير مناسبة اعاني من الام في الكلية وعدم ثبات الضغط |
قامت مسؤلة قسم الصيدلية بالتواصل مع مقدم الشكوى
والطلب منه بضرورة مراجعة الطبيب لعمل فحص له وكتابة تقرير رسمي ليتسنى اهم ارساله للمعنيين في قسم مخازن الادوية |
AHC | Administrative | Complaint | Clinical Management (Treatment) | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-09-57906 | 9/8/2019 12:00:00 AM | 9/11/2019 11:34:18 AM | 9/8/2019 12:00:00 AM | |||||||
732 | نور ابراهيم احمد | 34508655 | noor.ebrahim@windowslive.com | أفضل مركز صحي من ناحية الأخلاق والتعامل والسرعة والأدب مع المرضى ، مبتسمين بشوشين مع كل المرضى من دون تفرقة. |
تم الاتصال بالمراجع من قبل الاداري بتاريخ 5 سبتمبر 2019 وشكره على هذا المدح والمبادرة من قبلها بالتواصل، وتم اعلامها بان المركز موجود لخدمة الجميع وانت باب الادارة مفتوح اي وقت لها وللجميع لتقبل الاراء والاقتراحات والشكاوي، وان هناك قنوات اخرى للتواصل مثل برنامج (تواص) يمكن استخدامه. |
BHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10230 | 19-09-62694 | 8/20/2019 12:00:00 AM | 2/20/2020 11:59:23 AM | 9/5/2019 12:00:00 AM | |||||||
733 | ابتسام ابراهيم حماد | 39240962 | الأسنان حضرنا الساعة ثلاث ونصف ظهراً ولم نوفق بموعد. بعد المواعيد، عدم التمكن من أخذ موعد حتى بالحضور مبكراً بسبب قلة الغرف والأطباء المناوبين. إلخ |
تم الاتصال من قبل الطبيب المسئول لقسم الأسنان بالمريضة ، واخبرها عن طريقة التسجيل المتبعة بالمركز، وانه بمشيئة اااه سيكون هناك زيادة لعدد الاطباء في المستقبل، وسيكون هناك مجال اكثر لخدمة مرضى اكثر، كما اخبرها باوقات حجز المواعيد للفترة الصباحية والمسائية، وانه لكل حالة علاج هناك وقت مختلف. وانه في حالة انتهاء المواعيد يتم تقييم الحالة من قبل الطبيب لكي يتم السماح له بالتسجيل او لا. وقد ابدت المريضة تفهمها للموضوع |
BHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 19-09-08022 | 8/6/2019 12:00:00 AM | 9/11/2019 1:51:34 PM | 9/8/2019 12:00:00 AM | |||||||
734 | عبدالحفيظ عبدالحميد قوشي محمد | 33662645 | في مشكل اخلاق في عياده مافي اسم في مريضه not listen to paitent not good consaltant not given sickleave |
تم الاتصال مرتين لايوجد رد تحويل الشكوى عند مسؤوله الاطباء |
HKC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-50245 | 9/7/2019 12:00:00 AM | 9/12/2019 9:23:14 AM | 9/11/2019 12:00:00 AM | |||||||
735 | محمد شمس الدين | 39112234 | الرجاء من الاداره محاسبه الدكتور حسين تحي لعدم ممارسه عمله بجد وشكرا عدم قياس الضغط وقال الدكتور حسين فتحي غرفه 9 أن اراجع قسم التمريض بعد الانتظار لمده 45 دقيقه |
تم التواصل مع المريض من قبل مسؤوله الاطباء |
HKC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-30741 | 9/7/2019 12:00:00 AM | 9/12/2019 9:28:30 AM | 9/11/2019 12:00:00 AM | |||||||
736 | - | - | الدكتور خالد احمد إهانه مرضى + عصبيه معامله سيئه |
لايوجد رقم للتواصل - تم تحويل الشكوى لمسؤوله الاطباء |
HKC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-18643 | 9/7/2019 12:00:00 AM | 9/12/2019 9:30:07 AM | 9/11/2019 12:00:00 AM | |||||||
737 | علي خشارمه | 33037930 | اولا قسم الطوارى والطاقم المنتهي اللي يبيله طوارى وخصوصا الهنود والبنقال فوق انه مايفهم بالشغل الا لسانه طويل ويمن عليك والنقطه الاهم ان يكون مصري في السجلات (الاستقبال) ولبه على التلفون ولما تكلمه معيشك والله هذا عيب وخجل الطوارى ( اذا ماعليك حراره او ضغط بس انت مشارف على الموت انت مو طوارى ) الاستقبال ( معامله الموظف الوافد المصري معامله لاتليق بكونه موجود في خدمه المواطن ولا اذا مو حاب لايشتغل ويرجع بلده)
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رد قسم السجلات بتاريخ 10-09-2019 تم الاتصال بالمريض وتوضيح موضوع الموظف وسيتم تنبيه الموظف بتحسين اذائه ومعاملته مع المرضى وعدم استخدام الهاتف رد قسم التمريض بتاريخ 11-09-2019 تم شرح اليه التصنيف للمراجع وتوضيح الحالات التي تم تصنيفها بحالات طارئه ولقد تفهم الامر مشكورا |
HKC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-41016 | 9/8/2019 12:00:00 AM | 9/12/2019 9:41:23 AM | 9/11/2019 12:00:00 AM | |||||||
738 | - | 39617717 | فتره الانتظار في المختبر غير منطقيه لان الانتظار لساعه واكثر لمجرد اخذ عينه دم الرجاء توفير موظفين كان رقمي في الساعه 7:20 صباحا ( 55 ) انتظرت ساعه زمن لاخذ عينه دم |
تم التواصل مع المراجع من قبل مسؤوله المختبر |
HKC | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-09-24055 | 9/11/2019 12:00:00 AM | 2/23/2020 3:55:50 PM | 9/12/2019 12:00:00 AM | |||||||
739 | - | 39652882 | قسم المختبر ( مده الانتظار جدا طويله للحصول على الخدمه ) اختلاط النساء مع الرجال |
تم التواصل مع المراجع من قبل مسؤوله المختبر |
HKC | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-09-04092 | 9/11/2019 12:00:00 AM | 2/23/2020 3:56:48 PM | 9/12/2019 12:00:00 AM | |||||||
740 | والد الطفل سلطان | 33976676 | افيدكم بان بتاريخ يوم الاحد الموافق 8-9-2019 عند الساعه 23:00 احضرت ابني المدعو سلطان رفيق البالغ من العمر 4 اشهر تقريبا وقامو بتحويله لقسم التمريض على الدكتور خالد احمد غرفه 6 وحسب مابلغني الدكتور المذكور اثناء الانتظار ولاشكر للانتظار لمده نصف ساعه يقوم باستدعاء المريض، عند الساعه 12:30 وبلغني بان لايوجد علما بان الطفل يعاني من حصبه حاده ولذلك قمت بالخروج والتوجه مستشفى خاص بسبب سوء المعامله |
تم تحويل الشكوى للدكتورة المسؤوله الهاتف مغلق 3 مرات تم الاتصال |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-08524 | 9/8/2019 12:00:00 AM | 9/12/2019 10:05:15 AM | 9/11/2019 12:00:00 AM | |||||||
741 | خالد محمد عواد | 33700849 | اقترح صرف نوعيه حفاضات نوع بامبي لانه نوعيه نوعا ما جيده ولا تعمل طفح جلدي نوعيه الحفاظات التي تصرف بيبي كير غير صالحه بحيث تعمل طفح جلدي وتؤثر على صحه الطفل |
تم معاينه عدد من الحفاظات ( بيبي كير ) بامبي رويال من قبل المرضى وتم الرد على الوزارة بخصوص الافضل ولم يتم عمل اللازم بشأن صرف نوع معين من الحفاظات تم اخبار المريض بذلك |
HKC | Administrative | Suggestion | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-24224 | 9/1/2019 12:00:00 AM | 9/12/2019 10:13:07 AM | 9/11/2019 12:00:00 AM | ||||||||
742 | - | 39572525 | ارتداء الشورت من قبل بعض المراجعين من الملاحظ في الاونه الاخيره ارتداء المراجعين ( لبس الشورت ) وهذا غير لائق وغير مقبول لابد من تفعيل دور الامن |
تم الاتصال بالمراجع بتاريخ 12-9-2019 ابدى ملاحظته واقتراحه وشكر جميع الخدمات المقدمه من قبل المركز |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-30328 | 9/9/2019 12:00:00 AM | 9/12/2019 2:33:44 PM | 9/12/2019 12:00:00 AM | ||||||||
743 | محمد | nil | 33503852 | اشكر المعالج (طه) على حسن تعامله و طريقه علاجه |
ISC | Administrative | Appreciation | Physiotherapy | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-09-68054 | 8/15/2019 12:00:00 AM | 10/9/2019 10:40:58 AM | 8/22/2019 12:00:00 AM | ||||||||
744 | ام خليفه | nil | 34110420 | ارجو منكم فتح باب المركز قبل الساعه السابعه صباحا بسبب ظروف الجو الحارة وضع كراسي خارج المركز بجانب الباب الرئيسي |
تم الاتصال بالمريضه و شرح لها آليه فتح بوابات جميع المراكز الصحية في البحرين بحيث يتم فتح الباب الرئيسي للمركز في تمام الساعه السابعه صباحا |
ISC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-09-44680 | 7/4/2019 12:00:00 AM | 9/15/2019 7:58:50 AM | 7/9/2019 12:00:00 AM | ||||||
745 | SUHAIL MOHD | 34006092 | shaig1960@gmail.com | when we are call to ask about the doctor, no body pick up the phone from the reception . then i personally came to health center and ask them why no body answer the phone , the staff was very rude . |
تم الاتصال بالمريض و استرضاء المريض و التنبيه على جميع موظفي قسم السجلات بالرد على الهاتف و الرد على جميع استفسارات المرضى وتم توجيه الموظفين بالتعامل اللائق مع المرضى والمراجعين |
ISC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10859 | 10859 | 19-09-46554 | 6/16/2019 12:00:00 AM | 10/9/2019 10:22:01 AM | 8/22/2019 12:00:00 AM | ||||||
746 | MANSOOR AHMED | 33242557 | mansoor.ah@hotmail.com | DL.TAHA is good and i like his behevior ,his dealind is excellent |
ISC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-09-78975 | 7/29/2019 12:00:00 AM | 9/15/2019 8:16:03 AM | 8/6/2019 12:00:00 AM | ||||||||
747 | رياض احمد | 39848003 | اتقدم بالشكر الجزيل الى الاخصائي (طه) فقد حضرت الى المركز لكي احصل على تحويل الى مركز اخر و لكن اسلوبه جعلني ابدل عن التحويل الى مركز اخر |
ISC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-09-83702 | 6/25/2019 12:00:00 AM | 9/15/2019 8:18:36 AM | 6/26/2019 12:00:00 AM | |||||||||
748 | فؤد علي اسيري | 32233321 | عدم توفرمواعيدالاسنان عدم توافر الاطباء عدم توفر المعادت الكافية |
تم ا لتواصل مع المريض ولا يوجد رد و الطبيب شرح آلية استقبال المرضى بعد انتهاء المواعيد للمريض نفسه في نفس اليوم |
AAK | Administrative | Complaint | Facilities and Services | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 19-09-10959 | 9/15/2019 12:00:00 AM | 1/15/2020 8:13:02 AM | 9/17/2019 12:00:00 AM | |||||||
749 | فيصل عبدالعزيز الملا | لا يوجد | 32273370 | المستشفى لغير المواطنين و عدم مراعاة المواطنين البحرينين |
تم الاتصال بالمريض حيث افاد بأن المركز مزدحم من المرضى و المراجعين مما سبب له استياء و عدم رضا و عدم حصوله على موعد هو مادى الى تقديم شكوى و تم اخباره بقنوات حجز الواعيد لتفادي عدم حصوله على موعد و الازدحام بالمركز |
RHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-09-80730 | 9/2/2019 12:00:00 AM | 9/16/2019 7:57:41 AM | 9/16/2019 12:00:00 AM | ||||||
750 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | غرفة 7 مب أوكيالاسلوب في التعامل مع الشكر و الاحترام |
لا يوجد رقم للتواصل أو CPR |
RHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-09-49453 | 9/16/2019 12:00:00 AM | 9/16/2019 8:01:34 AM | 9/16/2019 12:00:00 AM | |||||
751 | عيسى محمد حسين | لا يوجد | 35586878 | ISAKHALIL@GMAIL.COM | بخصوص حصول مريض الامراض المزمنة لبعض الادوية الشهرية على ورقة وردية يعملها الدكتور بذهابه الى قسم التمريض لملئ هذه الاستمارة و اعطائها المريض يشكل عبئ على الدكتور و المريض في حصوله على ادويته الدورية الشهرية |
تم التواصل مع المريض و ابلاغه إن LIBRAX من الادوية التي يجب كتابتها على وصفة وردية بناءا على التعميم بحيث لا تزيد مدة االصرف عن اسبوعين |
RHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-09-14463 | 9/9/2019 12:00:00 AM | 9/16/2019 8:08:06 AM | 9/16/2019 12:00:00 AM | |||||
752 | Ponakuzhy | 33277399 | korim@alarjm.com | Mashalla Exellent .. no other comment very good |
RHC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 19-09-32827 | 8/4/2019 12:00:00 AM | 10/29/2019 1:55:16 PM | 8/8/2019 12:00:00 AM | ||||||||
753 | لا يوجد | لا يوجد | لا يوجد | الدكتورة المتواجدة في غرفة (4) في كل مرة تتأخر عن المرضى بسبب هاتفها أرجو أخذ الأمر بجدية حيث أننا لا نملك الوقت للأنتظار للأنتهاء الدكتورة من التحدث في الهاتف |
تم أخبار الدكتورة بالشكوى، حيث أن الدكتورة المتواجدة في غرفة (4) هي رئيس مجلس الأدارة وتحتاح التواصل مع أدارتها للرد على الأيميلات وذلك لان الدكتوةر غير مخصص لها وقت للادارة وتعاين قائمة كاملة للمرضى حالها حال باقي الأطباء، لم يتم الأتصال بالمريضة لعدم وجود رقم هاتف لها في اورقة الشكوى |
ZHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10230 | 19-09-66965 | 9/12/2019 12:00:00 AM | 2/20/2020 12:01:08 PM | 9/15/2019 12:00:00 AM | ||||||
754 | إسامة إبراهيم | 39400042 | معقول أن يتم ألغاء جهاز الأرقام ونقف صف (طابور) أنتظار الدور؟ أين جهاز أرقام الصيدلية. |
تم الاتصال بالمراجع لاكثر من مرة دون رد، ولكن تم الرد من قبله بتاريخ 16 - 9 - 2019 وتم شرح له ان جهاز الارقام قيد التصليح، ونحن ننتظر بفارغ الصبر الانتهاء من الموضوع، واننا نشكر سعيكم بالتواصل لتحسين اداء العمل وتقديم الخدمة. وابدى المراجع تفهمه بالموضوع. |
BHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 19-09-63160 | 9/11/2019 12:00:00 AM | 9/16/2019 1:10:26 PM | 9/19/2019 12:00:00 AM | |||||||
755 | n | 39132885 | المفترض تكون المواعيد قريبة لكي لا يتاذى المريض |
تم الاتصال بصاحب المقترح وشرح الية تسجيل المواعيد وانه هناك مشروع لاضافة غرفتين اضافيتين لزيادة عدد المواعيد وتيسير العمل فكان شاكرا وداعما لهذا المشروع. |
MJK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-09-96170 | 8/19/2019 12:00:00 AM | 9/17/2019 10:00:19 AM | 9/2/2019 12:00:00 AM | ||||||||
756 | جهاد حمدان | 39835077 | اسنان الرجاء توفير اكثر من عيادة اسنان لايوجد الا عيادة واحدة ولا تغطي المرضى |
تم تحويل المقترح لمسئول قسم الاسنان للنظر في امكانية زيادة عدد الاطباء وتم الاتصال في المريض وشرح الية التسجيل والمواعدي وكان متفهما وشاكرا لمتابعة الاقتراحات والشكاوى للمواطنين |
MJK | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-09-47611 | 8/28/2019 12:00:00 AM | 9/17/2019 10:42:40 AM | 9/3/2019 12:00:00 AM | ||||||||
757 | فوزي حليوه | 39224245 | ارجو من ادارة المركز بالنظر في موعد فتح المركز حيث ان المراجع ينتظر بالشمس الى الساعة 4 عصرا لماذا لاتنفتح قاعة الانتظار وينتظر المريض بالقاعة الى الساعة 4 عصرا حيث ان الجو حار |
تم الاتصال بالمريض ولكن الرقم مغلق |
MJK | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-09-54456 | 8/29/2019 12:00:00 AM | 9/17/2019 10:56:18 AM | 9/5/2019 12:00:00 AM | ||||||||
758 | عبدالله سمير احمد يوسف | 33448870 | المستشفى سيء جدا واتمنى اضافة موظفين طيبين والاخلاق سيئة جدا وسء المعاملة تجاه المريض |
تم الاتصال بالمريض ولم يتم الرد على الهاتف |
MJK | Administrative | Complaint | Behavioral | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10924 | 10924 | 19-09-06852 | 9/1/2019 12:00:00 AM | 9/17/2019 11:07:10 AM | 9/17/2019 12:00:00 AM | |||||||
759 | سيد علي ابراهيم | 39868799 | قسم التمريض يختلف العلاج ونوعية العلاج |
رقم الهاتف لم يعد بالخدمة |
MJK | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10924 | 10230 | 19-09-52071 | 8/31/2019 12:00:00 AM | 2/20/2020 12:01:48 PM | 9/17/2019 12:00:00 AM | |||||||
760 | ايمان القفاص | 850702577 | 3866637 | حضرت الى مركز مدينة حمد الصحي لفحص المدرسة جميع موظفات المركز ما عدى موظفات المواعيد ما عندي كلمة اقولها تجاه تصرفاتهم و معاملتهم الى المواطنين اكثر من نصف ساعه انتظر و كان على رقمي بس رقمين قعدة و سوالف و ناس تنتظر و يا ريت اخدوا حقي موعد لتكملة الفحص للمدرسة المفترض ارجع الخميس عندي دوام اشتغل بعد في مستشفى مشيت دون اخذ موعد الرجاء المساعدة. |
التاريخ: 17 سبتمبر 2019 تحية طيبة وبعد ،،،،،، الموضوع : انتهاء المواعيد قبل انتهاء الدوام الرسمي، ايمان القفاص الرقم الشخصي / 850702577. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمراجعة المذكورة بياناتها أعلاه للاستعلام عن موضوع الشكوى و تبين أنه تم اشعارها من قبل الموظفة الموجودة في السجلات بضرورة أخذ رقم اخر نظرا لتجاوز عشرة أرقام على رقمها و أنها قامت بالخروج من المركز بمجرد اخبارها بذلك، لذا قمنا بتوضيح الالية التي يعمل بها المركز لحجز المواعيد من خلال نظام الأرقام و أوضحنا لها بأن واجبنا المهني و الانساني هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى حتى يتمكن المراجعين من الحصول على الخدمة بجودة عالية و للمحافظة على خصوصية المرضى، كما قمنا بالتحقق من الموضوع بشكل أكبر و تبين بأن أحد الأجهزة كان معطل و تحاول الموظفة اعادة تشغيله كما يقوم بقية الموظفين بعملهم حسب افادتهم و افادة رئيسة مجلس الادارة التي كانت متواجدة بالسجلات للاستفسار عن بعض المواعيد بذلك التوقيت، كما قمنا بتوجيه الموظفين للتعامل مع المراجعين بصورة أكثر مرونة. و عليه فقد أبدت المريض تفهمها للألية و شكرتنا لتوضيح سبل الحصول على المواعيد، كما نرحب بجميع مقترحات المراجعين و التي تصب لتطوير سير العمل و الارتقاء بالخدمة، و أخيرا نسأل المولى العلي القدير له بالشفاء العاجل و القريب .
وتفضلوا بقبول وافر التحية والاحترام ،،،
السيد أحمد عباس هاشم القائم بأعمال اداري المركز مركز مدينة حمد الصحي |
HHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-09-69630 | 9/16/2019 12:00:00 AM | 1/15/2020 9:14:13 AM | 9/17/2019 12:00:00 AM | ||||||
761 | محمد حمود | 36393316 | al-anezy-87@hotmail.com | اجهزه الارقام للمراجعين يجب تطويرها كثيره الاعطال للاسف مما يتسبب بأزدحام خصوصا عند الصيدليه |
تم الاتصال بالمراجع واخباره بان يتم المتابعه مع قسم الصيانه ب استمرار ويوجد طلب لحل هذه المشكله |
HKC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-72887 | 9/15/2019 12:00:00 AM | 9/17/2019 1:36:55 PM | 9/17/2019 12:00:00 AM | ||||||
762 | - | 340151009 | الاسياء |
الرقم غير صحيح |
HKC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-81449 | 9/15/2019 12:00:00 AM | 9/17/2019 1:38:05 PM | 9/17/2019 12:00:00 AM | |||||||
763 | محمد ابراهيم | 33351151 | مكان انتظار المرضى للدخول على الطبيب حار جدا التكيف لايعمل عند الغرف 1-2-3 ارجو عمل اللازم في ميزان حسناتكم |
تم التواصل مع المراجع وابلاغه بانه سيتم التواصل مع قسم الصيانه في حال وجود اي مشكله |
HKC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-00378 | 9/13/2019 12:00:00 AM | 9/17/2019 1:40:49 PM | 9/17/2019 12:00:00 AM | |||||||
764 | - | الرجائ اخبار قسم السجلات تعلم اللباقه والاحترام السجلات |
لايوجد رقم للتواصل |
HKC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-76343 | 9/14/2019 12:00:00 AM | 9/17/2019 1:45:11 PM | 9/17/2019 12:00:00 AM | ||||||||
765 | علي سلطان | 33654010 | خدمات سيئه لدرجه اني اكرها من المسخرا |
لايوجد رقم للتواصل |
HKC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-51657 | 9/15/2019 12:00:00 AM | 9/17/2019 1:54:14 PM | 9/17/2019 12:00:00 AM | |||||||
766 | - | خدمات سيئه جدا |
لايوجد رقم للتواصل |
HKC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-64285 | 9/17/2019 12:00:00 AM | 9/17/2019 1:55:25 PM | 9/17/2019 12:00:00 AM | ||||||||
767 | yasir | lady doctors should also be availble in evening shifts |
لايوجد رقم للتواصل تم تحويل المقترح للطبيبه المسؤوله |
HKC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-62755 | 9/13/2019 12:00:00 AM | 9/17/2019 2:48:36 PM | 9/17/2019 12:00:00 AM | |||||||||
768 | صالح عمر مثنى | 33345234 | قسم المواعيد ( عند الحضور الى المركز الساعه العاشره ليلا يتم الرد ان المواعيد بعد الساعه الثانيه عشر علما ان يوجد اطباء غير مشغولين |
تم الاتصال بالمراجع والشرح له بتطبيق نظام المواعيد ويمكن الاستفاده للحجز المسبق من خلال تطبيق صحتي او مركز الاتصال او الموقع الالكتروني |
HKC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-36961 | 9/14/2019 12:00:00 AM | 9/17/2019 2:55:50 PM | 9/17/2019 12:00:00 AM | |||||||
769 | راشد احمد | 30085579 | قسم الطوارى الهدوء والنظام |
الرقم غير صحيح.. تم تحويل المقترح لمسؤوله قسم التمريض |
HKC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-52542 | 9/15/2019 12:00:00 AM | 9/17/2019 2:59:09 PM | 9/15/2019 12:00:00 AM | ||||||||
770 | احمد حسن عبدالله محمد القلاف | 38934552 | اعاني من الم الظهر ولما دخلت على الدكتور قالي انت لا تستحق اجازة وكان اسلوبه وقح جدا اسم الدكتور علي العكري |
تم اخبار رئيس الاطباء بالمركز وتم تسجيله عليه الفتره المسائيه واعطائه اجازة مرضيه |
JHC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-09-11038 | 9/3/2019 12:00:00 AM | 9/18/2019 9:56:45 AM | 9/3/2019 12:00:00 AM | |||||||
771 | اسماء النجدي | 66767767 | قسم الطوارى يوجد به جهاز واحد فقط للضغط والجهاز رديئ ولا يعمل: الرجاء توفير جهاز ضغط لقسم الطوارى |
تم الاتصال بالمريضه من قبل مسؤوله قسم التمريض وتم عمل اللازم |
HKC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-09-83280 | 9/13/2019 12:00:00 AM | 9/18/2019 11:53:53 AM | 9/18/2019 12:00:00 AM | |||||||
772 | Not available | N/A | N/A | Na@email.com | شكر جميع العاملين في هذا الصرح الطبي و و فقكم الله لخدمة الوطن تحت راية جلالة الملك المفدى. |
SSC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-09-97440 | 9/8/2019 12:00:00 AM | 9/18/2019 2:14:18 PM | 9/8/2019 12:00:00 AM | |||||||
773 | Not available | N/A | N/A | none@email.com | ما يسر البال و الخاطر أن نرى شعب البحرين ينعم بالصحة و العافية و الفضل يرجع للمواطن الغيور على شعبه |
SSC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-09-78883 | 9/8/2019 12:00:00 AM | 9/19/2019 3:59:44 PM | 9/8/2019 12:00:00 AM | |||||||
774 | Not available | N/A | N/A | none@email.com | الإقلاع عن التدخين باللغة الإنجليزية get rid of |
يبدو أنه يقصد تصحيح العبارة الموجودة على إعلان عيادة الإقلاع عن التدخين و المترجمة ب Tobacco quitting clinic و أن المفترض أن تكون الترجمة get rid of clinic حسب رأيه |
SSC | Administrative | Suggestion | Administration | Low | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-09-55543 | 9/8/2019 12:00:00 AM | 9/19/2019 4:04:55 PM | 9/8/2019 12:00:00 AM | ||||||
775 | عبدالعزيز إبراهيم | N/A | 35115337 | none@email.com | ما يخص مواعيد الأسنان أتمنى وقوف الحارس عند المدخل صباحاً و أن تكزن لديه الأرقام و يتم توزيعها قبل الدوام أو في وقت معين حيث أنه يرى و يكزن هناك نوع من العدل حيث في الوقت الحالي يتدافع الناس و و يأخذون دور غيرهم في حين هناك أناس انتظروا واقفين و دورهم قبل (يرجى الإستفادة من مركز الحالة في الوقت المسائي) |
تم التواصل مع صاحب الشكوى و الإستماع لملاحظاته و مقترحاته. كما تم توضيح طريقة التسجيل و أنه لا يسمح بالحارس بتوزيع الأرقام خارج المركز، لكن تم توجيه حراس الأمن بتنظيم المرضى قبل فتح بوابة المركز و تنظيم دخولهم لمنع التدافع و الحفاظ على انتظام الدور في أخذ الأرقام. |
SSC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-09-69151 | 9/8/2019 12:00:00 AM | 10/24/2019 1:02:33 PM | 9/20/2019 12:00:00 AM | |||||
776 | حيدر عيسى حيدر | N/A | 33038747 - 34471170 | shahabi_77_9@hotmail.com | الرجاء منكم فتح المركز الصحي الفترة المسائية بسبب إزدحام مركز حالة بو ماهر و تحويلنا إلى مستشفى المحرق الشمالي |
تم استقبال المريض في مكتب الإداري و الإستماع لشكواه و تم التوضيح له بأن هذا القرار يتخذ من قبل الإدارة العليا و ليس إدارة المركز و أنه سيتم إيصال شكواه للإدارة العليا. و قد ذكر أن الكثير من أهالي المنطقة يتمنون فتح مركز الشيخ سلمان الصحي مساء لأنهم سيستفيدون كثيراً حيث أنهم يستطيعون الوصول لمركز الشيخ سلمان مشياً على الأقدام بينما يحتاجون للسيارة للوصول لمركز حالة بو ماهر و أن هذا الأمر يشكل صعوبة على كبار السن كذلك. و قام بعدها بكتابة الشكوى و وضعها في صندوق الشكاوى |
SSC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-09-04171 | 9/8/2019 12:00:00 AM | 9/19/2019 4:18:09 PM | 9/19/2019 12:00:00 AM | |||||
777 | دانة البوفلاسة | لا يوجد | 33711339 | قسم المعالجة الممرضة delna dcosta تكذب وتقول سلمتني البطاقة الشخصية ولم تبحث عنها وثم وجدناها في مكان المعالجة ضيعت الوقت ورفضت إعطاء اسمها وبقية الممرضات أيضاً رفضن إعطاء الإسم |
وتم الاتصال بمقدمة الشكوى وتم توضيح الامر لها بان الممرضة المذكورة قد سلمت البطاقة لها بعد ان حدث لبس من الممرضة وقد تم التنبيه على الممرضات بالانتباه في اعطاء البطاقات |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-59375 | 6/13/2019 12:00:00 AM | 9/22/2019 11:09:35 AM | 6/27/2019 12:00:00 AM | ||||||
778 | معاذ الذوادي | 941210855 | 36000611 | حضرت المستشفى في تمام 10:20 بعد الانتظار إلى 11:30 ذهبت للدكتورة للاستفسار عن الموعد فعاملتني الدكتورة لبنى بتعامل غير حضاري للعلم الدكتورة لبنى متأخرة جدا |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه على الدكتورة لبنى عبدالتواب حيث افاد المريض انه حضر المركز في الساعة 10:20مساءا و بعد الأنتظار ذهب المريض الى الطبيبة للأستفسار عن موعده فقامت الطبيبية بالرد عليه بأسلوب جاف و غير مناسب مما اضطره لتغيير موعده على طبيب اخر . تم الشرح للمريض ان ممكن ان يتأخر الطبيب عن الموعد المعطى للمريض بسبب بعض الحالات الطارئة المسجلة على الطبيب مما يستدعي معاينتهم بشكل مستعجل و بالتالي ممكن ان يتاخر بعض المرضى عن مواعيدهم . تم التنبيه على الطبيبة بضرورة تحسين اسلوب التواصل و الكلام مع المرضى . .د.هيفاء أحمد الجاسم 11/7/2019 |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10230 | 19-09-61422 | 6/24/2019 12:00:00 AM | 2/20/2020 12:02:55 PM | 7/11/2019 12:00:00 AM | ||||||
779 | محمد السيد متولي | لا يوجد | 36157111 | الأسنان طريقة الحجز لا تليق بآدميين مواعيد الأسنان عدد الغرف الأدوية |
لقد تم التواصل مع صاحب الشكوى السيد محمد السيد السعيد متولي واكد ان ذلك كان اقتراح لطريقة تسجيل مواعيد الاسنان فالطريقة غير حضارية وهو ينتظر للتسجيل الموعد ساعتين او اكثر وعندما يريد ان يذهب لقضاء اي عمل ترد عليه موظفة السجلات بان لا يتحرك,وعند البدء بالتسجيل يكون من غير توزيع ارقام , فهذه الطريقة تضيع حق المريض الذي اتى اولا. لقد تم شرح طريقة التسجيل لمواعيد الاسنان وهي تبدا نصف ساعه قبل الدوام الرسمي ولكن طريقة اللانتظار للتسجيل من غير اعطاء رقم سوف يتم اعلام مسئولة خدمات صحة الفم والاسنان بها ان شاء الله . وقد م االمريض شكره لذلك.
هذا مالزم ولكم جزيل الشكر.
دعبير الجناحي منسقة المنطقة الصحية الاولى |
MHC | Administrative | Complaint | Appointments | Oral and Dental | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-81784 | 6/24/2019 12:00:00 AM | 9/22/2019 12:02:45 PM | 9/22/2019 12:00:00 AM | ||||||
780 | لا يوجد | لا يوجد | لا يوجد | ارجو معاملة الناس كلهم بسواسية |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Behavioral | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-94486 | 6/24/2019 12:00:00 AM | 9/22/2019 12:09:08 PM | 6/24/2019 12:00:00 AM | ||||||
781 | لا يوجد | لا يوجد | لا يوجد | الاسنان عدم التنسيق بين موظفي الاستقبال وأطباء الأسنان |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-37724 | 6/24/2019 12:00:00 AM | 9/22/2019 12:10:40 PM | 6/24/2019 12:00:00 AM | ||||||
782 | محمد يونس | لا يوجد | الرقم غير واضح | all dep excellent |
تقدير لعمل الأقسام |
MHC | Administrative | Appreciation | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-36354 | 7/21/2019 12:00:00 AM | 9/22/2019 12:12:55 PM | 7/21/2019 12:00:00 AM | |||||||
783 | أمينة | لا يوجد | 35145991 | emergency department not handling well. there is no priority for old there is no one who understand emergency mean please kindly if can improve |
ردا على الشكوى المقدمة بتاريخ 21/07/2019. تم الاتصال بقدمة الشكوى بتاريخ 22/07/2019 الساعة 9.30 صباح لاستيضاح سبب الشكوى المقدمة بخصوص انتظارها مع والدتها في قسم المعالجة وعدم رضاها عن الخدمة المقدمة لها. فبينت مقدمة الشكوى بانها قامت بالانتظار لمدة 5-10 دقائق في قسم المعالجة للتصنيف بدون ان تتلقى اي مساعدة او بأن تقوم أحدى الممرضات بإعطاء اي مسكن آلام لتخفيف آلام والدتها. فتم إيضاح التالي لمقدمة الشكوى:
وفي الاخير تفهمت مقدمة الشكوى الوضع العام لقسم التمريض كما أنها قدمت شكرها للتواصل السريع معها . |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-09-16256 | 7/21/2019 12:00:00 AM | 2/20/2020 12:03:40 PM | 7/22/2019 12:00:00 AM | ||||||
784 | لا يوجد | لا يوجد | لا يوجد | تلف دواء التبروكسين دواء الغدة الدرقية 100 الموضوع في علب اسطوانية بيضاء تشربه الرطوبة انتفاخ الحبة وياريت استبداله بالحبوب الموضوعه بالالمنيوم مع جزيل الشكر |
السلام عليكم تم تسليم الشكوى لي بتاريخ 18/8/2019 بالنسبة للشكوي المرفقة بالايميل أولا لا يوجد رقم تواصل بالمريض أو حتي الرقم الشخصي له لنتوصل رقم تواصل معه ثانيا لم يحضر المريض عينه من الدواء الذي أستلمه للتأكد من أن بيه مشكله كما يذكر (الرطوبة بالحبوب) وليتم أرسالها لمختبر الصحة العامة وخصوصا أن الدواء المذكورلدينا تم التأكد منه ولا يوجد به مشكلة ولم يصلنا اي شكوى عليه ثالثا تم رفع الشكوى لمسؤلة الصيادلة بالمراكز الصحية تحياتي |
MHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-01133 | 8/8/2019 12:00:00 AM | 9/22/2019 12:22:36 PM | 8/28/2019 12:00:00 AM | ||||||
785 | موسى محمد | 930712285 | 34040335 | الدكتور في غرفة 8 |
حيث افاد المريض انه لا يتذكر تفاصيل الشكوى و لكن ابدى أستيائه من أسلوب الدكتورة سميحة في التعامل مع المريض . تم التنبيه على الطبيبة بضرورة تحسين اسلوب التواصل و الكلام مع المرضى .
د.هيفاء أحمد الجاسم 6/8/2019 |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-09-09526 | 8/5/2019 12:00:00 AM | 2/20/2020 12:04:15 PM | 8/8/2019 12:00:00 AM | ||||||
786 | ابراهيم يوسف الخياط | لا يوجد | 36889949 | أولا شكرا على المجهود لتطوير المركز الصحي وجود التلفزيون دون معنى كيف اشاهد التلفزيون من خلفي الكراسي عكس التلفزيون يرجى تنزيل الشلف أو القاعدة التي يكتب عليها رأينا يهمك وتبديل القلم على الأقل الحمامات خالية من اوراق التنظيف كلينكس |
تم التواصل مع المريض حضر المريض 7 ونص صباحاً ولا يوجد اوراق كلينكس في الحمام. تم التأكيد على المنظفين بالتأكد بشكل دوري أما بالنسبه لجهاز التلفزيون فتم نقله إلى جانب كراسي الانتظار وأما بالنسبه لصندوق الشكاوي فمن الصعب انزاله تجنباً لعبث الأطفال بالأوراق فارتفاعه الحالي مناسب للكبار وبعيد عن متناول الأطفال |
MHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-78785 | 8/5/2019 12:00:00 AM | 9/22/2019 12:53:34 PM | 8/15/2019 12:00:00 AM | ||||||
787 | لا يوجد | لا يوجد | لا يوجد | تعليم موظفي الاستقبال الابتسام بوجه المريض |
لا يوجد رقم للتواصل وتم تنبيه موظفي السجلات بضرورة الابتسام بوجه المريض |
MHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-09-38387 | 8/21/2019 12:00:00 AM | 2/20/2020 12:08:58 PM | 8/21/2019 12:00:00 AM | ||||||
788 | لا يوجد | لا يوجد | لا يوجد | Nursing department bad behavior |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-09-56831 | 8/21/2019 12:00:00 AM | 2/20/2020 12:05:05 PM | 8/21/2019 12:00:00 AM | ||||||
789 | لا يوجد | لا يوجد | لا يوجد | امس دخلت عند الدكتور وسألني سؤال إذا متجنس أو لا وأظن أن هذا السؤال لا يعني بالحق الطبي من شيء بل عليه معاينتي فقط وشكرا لكم |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-86555 | 8/21/2019 12:00:00 AM | 9/22/2019 1:04:52 PM | 8/21/2019 12:00:00 AM | ||||||
790 | لا يوجد | لا يوجد | لا يوجد | more displain doctor are very rud |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-11933 | 8/21/2019 12:00:00 AM | 9/22/2019 1:07:13 PM | 8/21/2019 12:00:00 AM | ||||||
791 | لا يوجد | لا يوجد | لا يوجد | الرجاء تطوير من سرعة الاجراءات |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-69130 | 8/21/2019 12:00:00 AM | 9/22/2019 1:09:41 PM | 8/21/2019 12:00:00 AM | ||||||
792 | لا يوجد | لا يوجد | لا يوجد | نرجو منكم الاستمرار بهذا الأداء |
شكر للمركز |
MHC | Administrative | Appreciation | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-57246 | 9/8/2019 12:00:00 AM | 9/22/2019 1:12:45 PM | 9/8/2019 12:00:00 AM | |||||||
793 | لا يوجد | لا يوجد | لا يوجد | too late |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Appointments | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-14676 | 9/8/2019 12:00:00 AM | 9/22/2019 1:14:13 PM | 9/8/2019 12:00:00 AM | ||||||
794 | لا يوجد | لا يوجد | لا يوجد | غرف الدكاترة بعيدة جداً |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Facilities and Services | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-13752 | 9/8/2019 12:00:00 AM | 9/22/2019 1:16:00 PM | 9/8/2019 12:00:00 AM | ||||||
795 | لا يوجد | لا يوجد | لا يوجد | الدكتور ممتاز |
تقدير للطبيب |
MHC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-75542 | 9/8/2019 12:00:00 AM | 9/22/2019 1:17:17 PM | 9/8/2019 12:00:00 AM | |||||||
796 | عمار خالد | لا يوجد | لا يوجد | ان يزيد من سرعة اداء الخدمة احترام معاناة الشخص |
لا يوجد رقم للتواصل |
MHC | Administrative | Complaint | Facilities and Services | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-49857 | 9/8/2019 12:00:00 AM | 9/22/2019 1:20:03 PM | 9/8/2019 12:00:00 AM | ||||||
797 | لا يوجد | لا يوجد | لا يوجد | الرجاء نوفير مكينه الدفع بالبطاقة visa card أو ATM |
لا يوجد رقم للتواصل |
MHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-94740 | 9/8/2019 12:00:00 AM | 9/22/2019 1:22:18 PM | 9/8/2019 12:00:00 AM | |||||||
798 | لا يوجد | لا يوجد | 36666122 | ارجو الاتصال بي من قبل مسئول المركز |
حضر المريض وشرح المشكلة بأن اسلوب موظفة الاستقبال غير لائق لكنه لا يعرف اسمها ولا يعرف الوقت أو اليوم |
MHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-09-21858 | 9/8/2019 12:00:00 AM | 2/20/2020 12:05:50 PM | 9/12/2019 12:00:00 AM | ||||||
799 | محمد عبدالناصر | لا يوجد | 36850811 | الاستقبال عدم مراعاة المريض تعامل الموظفة غير جيد وسيء التاريخ 23/8/2019 الوقت: 2:00م |
تم التواصل مع المريض واخبرني الولد تعبان راح الطواريء قالو له خل يروح التسجيل طلبت منه الرقم الشخصي فأخبرني بالتصال به لاحقاً
تم الاتصال بالمريض 16/9/2019 ولم يرد
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MHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-09-01699 | 9/8/2019 12:00:00 AM | 2/20/2020 12:06:12 PM | 9/12/2019 12:00:00 AM | ||||||
800 | لا يوجد | لا يوجد | لا يوجد | تخفيف الضغط على المركز |
لا يوجد رقم للطوارئ |
MHC | Administrative | Suggestion | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-09-78446 | 9/17/2019 12:00:00 AM | 9/22/2019 1:45:34 PM | 9/17/2019 12:00:00 AM | |||||||
801 | حسين عبدالله | 790305542 | 36476699 | عدم التشخيص السليم القذف بكلمات غير لائقة تعامله جدا سئ وتأخير في الخدمة الدكتور ادوارد |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه على الدكتور أدوارد هنري , حيث افاد انه قام بمراجعة مركز المحرق الصحي يوم الأحد تاريخ1/9/2019 الساعة السادسة صباحا بسبب مرضه وفي أثناء معاينة الطبيب له (د. ادوارد هنري )أبلغه الطبيب أن لديه مشكلة في السيستم ولايستطيع تسجيل الأجازة المرضية له ومن ثم تم تسجيله عى طبيب أخر لتسجيل الأجازة المرضية و لكن اضطر للأنتظار و أبدى استيائه من التعطيل الذي حدث له ومن أسلوب الطبيب في التكلم معه . تم ابلاغ الطبيب بشكوى المريض و تم التأكد ان الطبيب فعلا كان لديه مشكلة في السيستم حيث قام بالتبليغ وتم الشرح للمريض ان الموضوع كان خارج ارادة الطبيب وان في الوقت الذي راجع فيه المركز يوجد طبيبان فقط مما أدى الى تأخره عند تحويله و التأكيد له انه تم تنبيه الطبيب لتحسين اسلوب التواصل.
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د.هيفاء أحمد الجاسم 16/9/2019 |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-09-72383 | 9/8/2019 12:00:00 AM | 2/20/2020 12:07:11 PM | 9/16/2019 12:00:00 AM | ||||||
802 | مريم ابراهيم | لا يوجد | 39629897 | معاملة الطبيب للمريض سيئة جدا جدا |
تم التواصل على الرقم الموجود ببطاقة الشكوى فتبين ان صاحب الرقم هو زوج صاحبة الشكوى ولاعلم له بتفاصيل الشكوى تم الاتصال على الرقم الذي تم الحصول عليه من الزوج 33177156 وتم التواصل مع المريضة بخصوص الشكوى بأن معاملة الطبيب سيئة حيث افادت المريض بانها قامت بمراجعة المركز الصحي بتاريخ 7/8/2019 وطلبت من الطبية منى عبدالقادر تحليل فيتامين دال لابنتها فأخبرتها الطبيبة بان التحليل غير متوفر بالمراكز الصحية بطريقة هجومية غير لطيفة و انها سبق ان عانت من نفس المعاملة من طبيبة أخرى د.سميحة البديوي. تم التنبيه على الطبيبات بضرورة تحسين اسلوب التواصل مع المرضى والانتباه لاعطاء المريض حقه الكامل أثناء الأستشارة الطبية لضمان تقديم أفضل خدمة صحية ممكنة للمراجعين في المركز الصحي . تم أخبار المريضة بالقيام بتنبيه الطبيبات لتفادي تكرار مثل هذه الشكوى .
د.خلود العصفور نائب رئيس مجلس ادارة مركز المحرق الصحي 26/8/2019 |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-09-34236 | 8/21/2019 12:00:00 AM | 2/20/2020 1:37:44 PM | 8/26/2019 12:00:00 AM | ||||||
803 | Mohammed Adnan | لا يوجد | 33122451 | Adnan.siddique37@gmail.com | Queue system is not working |
تم الإتصال بالمراجع من قبل إداري المركز عدة مرات وكان الهاتف مغلق تم التواصل مع الجهات المعنية بالوزارة (قسم الإلكترونيات) وتمت الإفادة بإنتظار موافقة المالية ، وتم تصليح الجهاز يوم الخميس بتاريخ 19/9/2019 صباحا |
SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-09-36705 | 8/20/2019 12:00:00 AM | 11/5/2019 11:30:36 AM | 9/22/2019 12:00:00 AM | |||||
804 | إياد محمود | لا يوجد | 39171651 | eatw.bahrain@gmail.com | تغيير نظام المركز ووضع الطريقة القديمة كإحتياط , إضافة أجهزة أسمراشل Ultra sound |
تم الإتصال بالمراجع من قبل إداري المركز وأفاد بأنه تواجد مع والده بالمركز حيث إنه لا يوجد كهرباء في أجهزة آي-صحه ، أي إن تواجده بالمركز من حوالي الساعة 8:30 حتى 11 صباحا ، وكان إفتراحه بوجود الملفات الصحية لمعرفة الأدوية المدونه بالملف لإنه لا يمكن للطبيب معرفة الأدوية والبرنامج معطل، كما إقترح بوجود أجهزة بقسم الأشعة لفحص الأشعة الملونة بدلا من التحويل لمركز النعيم الصحي حيث إن والده كبير في السن وصعوبة الحصول على موقف قريب وإحضار الكرسي المتحرك له ، كما إقترح بتظليل مواقف للمرضى وخاصة مرضى كبار السن تمت إفادته بأنه نادرا ما يحصل تعطل في السيفر التابع لقسم إدارة المعلومات الصحية ويكون متابعة مع القسم المعني، أما بالنسبة إلى أجهزة فحص الأشعة الفوق صوتية فلا يوجد إلا بمركز النعيم الصحي التابع للمنطقة الصحية الثانية ، أو تحويل المريض للرعاية الثانوية لعمل الفحوصات اللازمة ، وتظليل مواقف خاصة بمرضى كبار السن فسوف يتم إرسال المقترح للجهات المعنية |
SKC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-09-80622 | 8/1/2019 12:00:00 AM | 9/22/2019 2:55:45 PM | 8/14/2019 12:00:00 AM | ||||||
805 | لا يوجد | 36952224 | الدواء المنظم للأكل جلوكوفاج رائحته زفرة |
تم الاتصال من قبل مسئولة الصيدلية لأكثر من مرة لا يوجد رد |
NAC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 19-09-19634 | 8/29/2019 12:00:00 AM | 9/23/2019 8:08:25 AM | 9/17/2019 12:00:00 AM | |||||||
806 | لا يوجد | لا يوجد | لا يوجد | دواء الضغط (املا) لا يصلح بديلاً عن سابقه لا تيراس |
لا يوجد بيانات للمريض، وقد تم رفع الموضوع للجهات المعنية بالوزارة |
NAC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-09-91161 | 9/8/2019 12:00:00 AM | 9/23/2019 8:13:20 AM | 9/17/2019 12:00:00 AM | ||||||
807 | خالد ابراهيم | 39873313 | Khalidebrahim313@gmail.com | لا نريد هذا الدواء Valpotexcr 500 |
تم الاتصال بالمريض وسئواله وتبين انه لم يستخدم الدواء من الشركة الموجودة حالياً وانما يطالب بارجاع الدواء من الشركة الأصلية |
NAC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-09-29756 | 9/21/2019 12:00:00 AM | 9/23/2019 8:19:00 AM | 9/17/2019 12:00:00 AM | ||||||
808 | لا يوجد | لا يوجد | يرجى تدريب أو عمل ورش عمل للطاقم الاداري الموجود في الاستقبال بالأخص العنصر النسائي في كيفية التعامل مع المرضى والمراجعين قسم البدالة/ لعدم الرد على الهاتف في نهاية الدوام للفترة الصباحية وعدم الرد مطلقاً في الفترة المسائية |
سوف يتم حث الموظفين بحسن التعامل مع المرضى والرد على الهاتف |
NAC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-09-05962 | 9/17/2019 12:00:00 AM | 9/23/2019 8:33:27 AM | 9/23/2019 12:00:00 AM | |||||||
809 | لولوة الرميحي | 931010969 | 36007700 | بسم الله الرحمن الرحين السلام عليكم ورحمة الله وبركاته، لنا في رسول الله صلى الله اسوه حسنة حيث قال عليه الصلاة والسلام: مثل المؤمنين في توادهم وتراحمهم وتعاطفهم، كمثل الجسد الواحد، إذا استكى منه عضو تداعى له سائر الجسد بالحمى والسهرز نحن مجموعة من أهلي الزلاق نعاني من موظقة الأستقبال التي تفتقر إلى الأحترافية واللباقة في الكلام حيث انها لا تراعي شعور المريض وكبار السن وترمى الكلمات الغير محترمة و دون إكتراث و تسبب احراج للمراجع في القاعة وكاننا في مسرحية درامية اتمنى من المسؤلين الألتقات لها وتصحيح اخطائها قبل ان يحث شي اكبر من التوقع فالناس لا يستحملون وجيمع الموقعين في القائمة قد تضرروا نفسيا بسببها فقد صرنا نحسب ألف حساب قبل الدخول إلى المركز الصحيز |
تم الاتصال بصاحبة الشكوى وبعد الاستفسار منها أخبرتنا بأن موظفة الاستقبال لا تحسن التعامل مع المرضى والمراجعين وبأنها على حد كلامها (ليس لديها أسلوب وحسن تعامل) وبأنها تطلب منه مراجعة (مركز محمد جاسم كانو) في حال انتهت المواعيد بالمركز، رد عليها الإداري بأنه في حالة انتهاء المواعيد بالمركز يتم أرسال المرضى لقسم التمريض للتصنيف أو إذا كانت حالة مستقرة يتم إعطاء موعد مسبق على حسب الفترة أو أرسالهم إلى مركز محمد جاسم كانو، وأيضا تم شرح إلية طرق أخذ المواعيد عبر الاتصال المركزي أو عبر (Online) أو عن طريق التطبيق (ٍSehati)، تم أخبارها بأنه سيتم استدعاء الموظفة لأخبارها بالشكوى وسوف يتم رفعها للإدارة، وأنه مستقبلا لن يتكرر هذا الموضوع معها او مع غيرها حيث أن المركز يرحب بجيمع المرضى والمراجعين التابعين له. |
ZHC | Administrative | Complaint | Behavioral | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 19-09-09086 | 9/24/2019 12:00:00 AM | 9/25/2019 8:30:50 AM | 9/24/2019 12:00:00 AM | ||||||
810 | منيرة أنور الزعبي | 940208245 | 66660205 | بسم الله الرحمن الرحيم السلام عليكم ورحمة الله وبركاته في البداية الدستور الذي صادق عليه جلالة الملك المفدى قد حفظ للمواطنين حثقوق كثيرة ومنها حق الصحة. نحن مجموعة من اهالي الزلاق وقد تضررنا نفسيا ومعنويا وقد اصبحنا نحسب الق حساب قبل الدخول غلى المركز الصحي لتلقي العلاح حيث انه حق من حقوق المواطن البحريني في الدستور، وكل ذلك بسبب الموظقة التي لا تملك صفات الموظفة المتفانيةفي علملها حيث انها تتلفض بالكلمات الجارحة للمرضى وتهيمهم اما الحضور في قاعة الانتظار ، نحن نتمنى من الذي يهمه المر بأن يجد حل لهذه القضية |
تم الاتصال بصاحبة الشكوى أكثر من مرة دون الحصول على رد منها على الهاتف.الاجراء الذى تم أتباعه هو:استدعاء الموظفة بحضور إداري المركز والمنسق الأول وأخبارها بالشكوى حيث أخبرتنه المريضة بأن أهالي المنطقة مستائين من طريقة تعاملك وأسلوبك معهم، ردت بأنها لا ترى غلط في أسلوبها، رد عليها الإداري أنه ليس من المعقول أن يكون أكثر الأهالي مستائين من أسلوبك وأنك تحتاجين إعادة نظر في طريقة تعاملك معهم، أنها تستطيع حل المشاكل البسيطة التي تواجهه مع المرضى دون الحاجة لإرجاعهم أو أرسالهم للمسئول حيث أن ذلك قد يستفز المريض. |
ZHC | Administrative | Complaint | Behavioral | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 19-09-85020 | 9/24/2019 12:00:00 AM | 9/25/2019 8:30:10 AM | 9/24/2019 12:00:00 AM | ||||||
811 | أحمد | 00000 | 35106143 | اريد ان اخبركم بمشكلة حدثت في مركز الحورة الصحي بعد ان تم تحويلي من خلال احد الاطباء إلى عيادة السكر بالمركز وقالي الدكتورة تعال بعد 3 شهور وحالتي معقدة ولم يرد الكشف علي والأطلاع على التحاليل التي تبين السكر |
تم التواصل مع المريض وتبين ان بناء على نتائج تم تحويله على عيادة الأمراض المزمنة ولاكنه طلب من ممرضة الامراض المزمنةان تشرح له عن مرض السكري حتى يكون على بينه فقامت بمساعدته وتسجيله على دكتور عيادة السكر في العيادات العامة (مدة الموعد 8 دقائق فقط) قام الدكتور مشكوا بشرح الأشياء المهمه للمريض حسب وقت الموعد واخبره ان التفاصيل الأخرى شيقوم بشرحها له في العيادة الخاصة بالسكري لان وقت اموعد في العيادة العامة لا يسمح خصوصا الفترة المسائية ةقد يسبب ذلك تعطيل المرضى الاخرين فتضايق المريض وخرج من العيادة وعند التواصل مع وشرح ذلك لك تقبل الموضوع بصدر رحب وكان راضي عن معاملة الدكتور ومساعدته له |
ALH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10230 | 19-09-87754 | 9/2/2019 12:00:00 AM | 2/23/2020 4:01:34 PM | 9/3/2019 12:00:00 AM | ||||||
812 | oliver | 000 | 33700034 | thank you miss vivian / excelent job |
تم التواصل مع المريض وبينا له مدى فرحة الموظف برساله الشكر المقدمه منه والثانء على عملها |
ALH | Administrative | Appreciation | Laboratory | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 19-09-47825 | 9/22/2019 12:00:00 AM | 9/25/2019 10:32:53 AM | 9/23/2019 12:00:00 AM | |||||||
813 | علي الدوسري | 731006623 | 36866968 | السلام عليكم ورحمة الله وبركاته أرجو من الجهه المختصلة النظر في موضوع الموظفة المدعوة (حنان) في استقبلا مستشفى الزلاق الصحي. الامر زاد عن حده وفي الايام السابقة تضررنا كثيرا منها ولم نود قطع رزق عيشها فمها يكون هذه بنت ديرتها الزلاق لكن هي لا تمتلك صفة الموظف الخلوق الذي يداري المريضز حيث انها لا تحترم المرضى ودائما تأخر المريض بالمواعيد حيث لا يوجد احد في الأنتظار ولست انا فقط من يشكو العديد من المشاكل قد نكون جاهلين عنها من موظف سئ يعمل في الاستقبال وادهخال المرضى وجعل الأمور تسير بشكل حيد. اصبح المريض يحسب حساب لها قبل الذهاب لمستشفى فالبعض مستأذن من عملة والبعض يدرس في الجامعات والمدارس، هذا قد يوثر كثيرا في تأخيرها لهم. اتمنى من الجهة المسؤلة حل هذه المشكلة. حسبي ربي ونعم الوكيل |
تم الاتصال عدة مرات بالمريض، ولم يرد على الهاتف تم استدعاء الموظفة واخبارها بالشكوى وكان ردها أنها تعامل الجميع معاملة حسنة فرد عليها الأداري أن تعدل من سلوكها وتتعامل مع المرضى والمراجعين وأهالي المنطقة، وشرح الطرق في أخذ المواعيد مثل (online) H, (Call Center) لكل مريض بطريقة لا تزعج المريض وبأسلوب لأئق. |
ZHC | Administrative | Complaint | Behavioral | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 19-09-54834 | 9/25/2019 12:00:00 AM | 9/26/2019 10:18:10 AM | 9/25/2019 12:00:00 AM | ||||||
814 | - | - | - | الممرضات يلعبون في التلفون ولاينادون المرضى |
لايوجد رقم للتواصل ولكن تم التنبيه من قبل مسووله التمريض لجميع الممرضات بعدم استخدام الهاتف اثناء الدوام الرسمي |
HKC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-66211 | 9/26/2019 12:00:00 AM | 10/1/2019 9:36:18 AM | 10/1/2019 12:00:00 AM | ||||||
815 | - | - | قسم المعالجه - دكتورة هنديه المعامله لي |
لايوجد رقم للتواصل تم تحويل الشكوى لمسووله التمريض |
HKC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-38630 | 9/26/2019 12:00:00 AM | 10/1/2019 9:38:01 AM | 10/1/2019 12:00:00 AM | |||||||
816 | - | الصيدلاني رفض اعطائي الدواء الخاص بي وتعاملت معي ب اسلوب في وقتها سيئ ولم اخذ الدواء
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لايوجد رقم للتواصل مع المراجع تم تحويل الشكوى لمسووله قسم الصيدليه وتم تنيه الموظفين باستخدام الاسلوب المناسب مع المراجعين والمرضى |
HKC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-46051 | 9/21/2019 12:00:00 AM | 10/1/2019 11:10:13 AM | 9/30/2019 12:00:00 AM | ||||||||
817 | حسن يوسف | 39282127 | زياده عدد الاطباء مده الانتظار كبيره 2 ساعات انتظار |
تم التواصل مع المراجع والشرح له بالطرق المتوفره لاخذ موعد مسبق عن طريق مركز الاتصال او الموقع الالكتروني وقد تفهم المراجع ذلك |
HKC | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-10-72796 | 9/28/2019 12:00:00 AM | 2/20/2020 1:38:32 PM | 10/1/2019 12:00:00 AM | |||||||
818 | اياد سليمان | 34446288 | الاشعه + الاطفال قسم العظام |
تم التواصل مع المراجع، شكر جميع الخدمات المقدمه من قبل المركز الصحي واقترح بتواجد طبيب مختص للعظام في المركز بدلا للتحويل لمستشفى السلمانيه او العسكري تم اخباره بعدم وجود طبيب مختص في المراكز الصحيه ويتم تحويل الحالات التي تستدعي إلى المستشفى العسكري او السلمانيه |
HKC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-43369 | 9/29/2019 12:00:00 AM | 10/1/2019 11:41:24 AM | 10/1/2019 12:00:00 AM | ||||||||
819 | أم أحمد | لا يوجد | 33061772 | unknonwn@address.com | يرجى فتح المختبر على مدار الوقت لأنه غير من الممكن لعمل تحاليل فقط 10/30 صباحا أرجو التطوير |
رد مسئولة القسم : السيدة بتول دوام المختبر الرسمي من الساعة 7 صباحا حتى 2:15 ظهرا لكن يتوقف المختبر عن إستقبال التحاليل والعينات التي سوف ترسل لتحليلها في السلمانية عند الساعة 10:30 صباحا حيث يتطلب تجهيزها وإرسالها وقتا أما المختبر يستمر في إستقبال التحاليل والعينات التي يتم تحليلها في مختبر المركز حتى الساعة 1 ظهرا تم التواصل مع صاحبة المقترح وإخبارها بقوانين المختبر |
SKC | Administrative | Suggestion | Laboratory | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-10-44100 | 8/5/2019 12:00:00 AM | 10/2/2019 9:55:02 AM | 9/29/2019 12:00:00 AM | ||||||
820 | سيد بدر علوي | لا يوجد | 39522844 | unknonwn@address.com | ملاحظة مقدم الشكوى
معقولة مستشفى بدون نظام أرقام لتنظيم عمل الموظفين وحفظ الوقت للمرضى،؟ |
تم التواصل مع السيد بدر علوي عن طريق إداري المركز تم التوضيح للسيد بدر بأنه تم تعطل أجهزة الترقيم فترة وهذا شيء خارج عن إرادة المركز ، فكانت متابعة من قبل إداري المركز مع القسم المعني بالوزارة ، فتم تصليح الخلل في نفس تاريخ تقديم الشكوى، ، فقد السيد بدر الشكر لكل العاملين بالمركز ونوه بأن مركز الشيخ صباح الصحي يقع في منطقة راقية ويخدم شريحة كبيرة من أهالي المنطقة ، وأثنى بالشكر على الطاقم الطبي وخاصة قسم السجلات الصحية |
SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-10-19375 | 9/19/2019 12:00:00 AM | 10/2/2019 10:35:51 AM | 10/2/2019 12:00:00 AM | |||||
821 | عبدالحسين جاسم | لا يوجد | 33820222 | unknonwn@address.com | إستبانة تفيد بأن الخدمات المقدمة بالمركز ممتازة |
تدوين ملاحظات بأن الخدمات المقدمة بالمركز ممتازة |
SKC | Administrative | Appreciation | Radiology | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-10-47395 | 8/21/2019 12:00:00 AM | 10/2/2019 10:56:36 AM | 10/2/2019 12:00:00 AM | ||||||
822 | علي حسن المساعد | 39487770 | يرجى التكرم بفتح الصاله الرئيسيه عند الصباح الباكر لمنع تكدس الناس عند المدخل في الجو الحار والرطب وأغلبهم مرضى يحتاجون للرعايه مظهر غير حضاري ومهين ان ترى تكدس الناس عند بوابة المستشفى في الصيف الحار وامامهم صاله مكيفه ولكن مغلقة |
تم الاتصال لصاحب الاقتراح واعلامه انه تم اخبار الادارة بذلك |
JHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-10-83735 | 10/1/2019 12:00:00 AM | 10/2/2019 1:09:12 PM | 10/2/2019 12:00:00 AM | ||||||||
823 | حسن علي | 33759759 | انتظار المرضى قبل بدء الدوام أمر غير لائق لكبار السن والمرضى واقترح ان يفتح الباب ويجلسون على الكراسي الداخليه لانتظار الفتح الطقس حار جدا والكثير من المرضى من كبار السن |
تم الاتصال لصاحب الاقتراح ولكن لا يوجد رد |
JHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-10-15686 | 10/1/2019 12:00:00 AM | 10/2/2019 1:12:13 PM | 10/2/2019 12:00:00 AM | ||||||||
824 | سعيد حسن محمد | لا يوجد | 33955545 | unknonwn@address.com | أقترح لوزارة الصحة الموقرة بأن تكرم جميع العاملين في مركز سالم الصباح الصحي لتفانيهم في العمل كل الشكر للعاملين في المركز |
تم الإتصال بالسيد سعيد حسن محمد من قبل إداري المركز - لم يتم الرد
إستبانة توضح بأن الخدمات المقدمة بالمركز الصحي ممتازة ، وكل الشكر والإحترام للسيد سعيد حسن على المقترح المدون |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Other Channels | 10857 | 10857 | 19-10-20481 | 9/11/2019 12:00:00 AM | 11/5/2019 11:28:40 AM | 10/3/2019 12:00:00 AM | ||||||
825 | Vimal Kumar V. | لا يوجد | 39684171 | Vmlpled@gmail.com | All Goodby all means |
إستبانة توضح بأن جميع الخدمات المقدمة بالمركز الصحي ممتازة |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-10-03114 | 9/24/2019 12:00:00 AM | 10/3/2019 12:04:32 PM | 10/3/2019 12:00:00 AM | ||||||
826 | محمد جعفر | لا يوجد | الاسنان نظافة النوافذ والأبواب الفرعية، كلها مغبره ووصخة كثيرا |
تم إطلاع مسؤولة قسم الأسنان للملاحظة وابلاغ الإداري بأي تقصير في العمل ، بالإضافة لإبلاغ مشرف النظافة لمتابعة النظافة بالقسم، ولا يوجد رقم تواصل للمريض، إلا ان النظافة تتابع بشكل دوري من قبل أكثر من جهه وهي مفتش النظافة وإداري المركز ومسؤل القسم بالإضافة لمشرع العمال. |
KHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-34934 | 8/29/2019 12:00:00 AM | 10/3/2019 12:23:58 PM | 8/29/2019 12:00:00 AM | |||||||
827 | زليخة علي | 33979605 | تقيم جيد لتعامل الموظفيين تقييم سيئ لسرعة الخدمات تقييم جيد لمدى الرضا عن الخدمة
تغيير مواعيد الأسنان ..تحتاج إلى تعديل ضروري
لا يوجد تنظيم لأخذ مواعيد عيادة الأسنان حيث تم الإنتظار قبل فتح المركز بساعة ثم اتفاجئ بأخذ رقم اسنان بطريقة عشوائيه وارقام محدده من غير تنظيم بواسطة الموظفين
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تم الإتصال بالمراجعة وابلاغها بتنظيم اخذ المواعيد عن طريق موظفي السجلات وحراس الأمن والوضع حاليا تحت التقييم ومبدئيا فقد ساعد هذا العمل على تنظيم المرضى وتجنب التدافع وحفظ النظام وادوار المراجعين
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KHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10231 | 19-10-70561 | 8/14/2019 12:00:00 AM | 11/14/2019 10:40:10 AM | 10/3/2019 12:00:00 AM | |||||||
828 | عبدالهادي مرهون | 33774942 | السلام عليكم ورحمة الله وبركاته، تحية طيبة إلى كل العاملين في مستشفى الكويت الصحي الرجااء تنظيم مواعيد الأسنان لوجود شيء بسيط من الفوضى الشكوى هي ان فتح باب المستشفى يكون 6:45 على الأقل بحيث يتسنى للمريض الجلوس قبل ربع ساعة وثانيا تنظيم الدور فهناك مشاكل من جهة التنظيم |
تم الإتصال بالمراجع لإطلاعه بتنظيم اخذ المواعيد عن طريق موظفي السجلات وحراس الأمن والوضع حاليا تحت التقييم ومبدئيا فقد ساعد هذا العمل على تنظيم المرضى وتجنب التدافع وحفظ النظام وادوار المراجعين ولكن المراجع لا يرد على الإتصال |
KHC | Administrative | Complaint | Policy & Procedure | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-94735 | 8/4/2019 12:00:00 AM | 2/20/2020 1:40:21 PM | 10/6/2019 12:00:00 AM | |||||||
829 | unknown | 33830003 | تحديد يوم لفحص الدم و يوم للرعاية |
تم الاتصال بالمريض و تم شرح الية عمل قسم الرعاية و الذي يرتبط بقسم المختبر و ذلك لسحب العينات لبعض الاطفال , و تم اخباره بأننا بصدد وضع الحلول المناسبة لتسيير العمل بشكل افضل |
JAC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10897 | 10897 | 19-10-18871 | 10/6/2019 12:00:00 AM | 10/6/2019 7:31:14 AM | 10/6/2019 12:00:00 AM | ||||||||
830 | محمد السليمان | 911005412 | 33882482 | تقييم ممتاز للتعامل وسرعة الخدمات والرضا عن الخدمة أرجو أن يكون ملف مواعيد العمليات البسيطة لدى أكثر من موظف بحيث إذا كان الموظف المعني غير متواجد أو إجازة بإمكان أي موظف آخر أن يقوم بنفس العمل
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تم الإتصال بالمراجع وتبين انه راجع المركز أكثر من مره لتحديد وقت عمليه وقد تمت مؤخرا بعد عدة مراجعات وقد تمت إفادته بتغيير النظام السابق وإلغاء السجلات اليدوية وان المواعيد تؤخذ مباشرة من قبل منسقي المواعيد والسجلات الصحية كما وتم التأكيد على جميع الموظفيين المعنيين بإتخاذ الإجراءات الجديده وتحويل المريض إلى قسم السجلات لتحديد موعد في نفس الوقت |
KHC | Administrative | Complaint | Appointments | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-02168 | 8/4/2019 12:00:00 AM | 10/6/2019 11:28:25 AM | 10/6/2019 12:00:00 AM | ||||||
831 | نسيمة عباس أحمد | 33454434 | النظر في تدافع المرضى عند البوابة ووقفوفهم بالساعة في هذا الجو الحار خارج المبنى |
تم الإتصال بالمراجعة وتوضيح الإجراءات المتخذه من قبل الإدارة لتحسين وضع تنظيم المرضى وتوزيع الأرقام وقد أثنت على الجهود كما وتقدمت الإدارة بالشكر الجزيل لملاحظاتها التي من شلأنها ان تحسن الخدمات كما وتم توضيح اسباب تنظيم وقت فتح بوابات المركز الداخليه والخارجيه وقد شكرت على الإتصال واثنت على الجهود |
KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-08982 | 10/6/2019 12:00:00 AM | 2/20/2020 1:41:03 PM | 10/16/2019 12:00:00 AM | |||||||
832 | أم علي | 39196116 | وقت فتح البوابه والطابور الطويل |
ابلغت بالحضور الشخصي عن مشكلة الأنتظار خارج المركز وعن تدافع المرضى عند دخولهم
تم إبلاغها بأن وقت العمل يبدأ في السابعة صباحاً وهو المعمول به في كل الدوائر الحكومية ولا يمكن فتح البوابه قبل ذلك الوقت إما بخصوص الطابور الطويل والتدافع فتم حثهم على أخذ المواعيد المسبقة وتجنب الحضور الشخصي والأنتظار الطويل والإقتصار على الحضور الشخصي في الحالات الطارئة من جانب آخر تم رفع المشكله في تدافع المرضى للإدارة للنظر في الأمر وقد تم مؤخراً تنظيم الإصطفاف وتوزيع الأرقام عن طريق حارس الأمن ومنسقي المواعيد مما أدى إلى تحسن تنظيم المرضى
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KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10230 | 19-10-14925 | 7/30/2019 12:00:00 AM | 2/20/2020 1:41:27 PM | 7/30/2019 12:00:00 AM | |||||||
833 | زينب احمد صالح | 39947741 | البوابه: طلبت فتح البوابتين في نفس الوقت انتظار عند البوابه في الحر وزحمة عند الكونتر |
ابلغت بالحضور الشخصي عن مشكلة الأنتظار خارج المركز وعن تدافع المرضى عند دخولهم تم إبلاغها بأن وقت العمل يبدأ في السابعة صباحاً وهو المعمول به في كل الدوائر الحكومية ولا يمكن فتح البوابه قبل ذلك الوقت إما بخصوص الطابور الطويل والتدافع فتم حثهم على أخذ المواعيد المسبقة وتجنب الحضور الشخصي والأنتظار الطويل والإقتصار على الحضور الشخصي في الحالات الطارئة من جانب آخر تم رفع المشكله في تدافع المرضى للإدارة للنظر في الأمر وقد تم مؤخراً تنظيم الإصطفاف وتوزيع الأرقام عن طريق حارس الأمن ومنسقي المواعيد مما أدى إلى تحسن تنظيم المرضى |
KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10230 | 19-10-21493 | 7/30/2019 12:00:00 AM | 2/20/2020 1:42:16 PM | 7/30/2019 12:00:00 AM | |||||||
834 | جلال عثمان | 33877871 | قسم الأسنان: موعد الأسنان فيه نوع من الربكة القوي يسيطر على الموقف حتى وإن كنت حضرت من قبل ساعة وكنت أول واحد
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لم يرد على الهاتف تم تحسين الاجراءات وتنظيم المرضى واخذ المواعيد |
KHC | Administrative | Complaint | Policy & Procedure | Oral and Dental | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-65991 | 7/1/2019 12:00:00 AM | 2/20/2020 1:42:51 PM | 9/1/2019 12:00:00 AM | |||||||
835 | ليان محمد | 34315601 | الرجاء زيادة عدد المرضى في قسم الأسنان |
تم فتح عيادة أسنان إضافية وقد زادت من الطاقة الإستيعابيه
تم الإتصال مرتين ولم يرد على الهاتف |
KHC | Administrative | Suggestion | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-41401 | 7/8/2019 12:00:00 AM | 10/6/2019 12:04:11 PM | 7/8/2019 12:00:00 AM | ||||||||
836 | لا يوجد | 32321808 | توفير جهاز دفع نقود |
تم الإتصال بالمراجع ولم يرد على الهاتف في السابق كان يوجد جهاز سداد بالمركز ولكنه تعرض للسرقه ولم يتم توفير جهاز بديل لدواعي امنيه واحترازيه |
KHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-04428 | 7/22/2019 12:00:00 AM | 1/8/2020 11:15:02 AM | 10/16/2019 12:00:00 AM | ||||||||
837 | لكبيرة مبارك قبلاني | 36877707 | ارجو النظر في طريقة تسجيل الدخول على طبيب الأسنان صراحة في فوضى وغير مرتبة |
تم الاتصال وتوضيح الاجراءات المتخذه لتنظيم الوضع وتجنب التدافع شكرت جهود الادارة وتنظيمها تطرقت لتوقيت فتح البوابة وبينت لها الانظمة والقوانين الخاصة بذلك كما وتم توضيح قنوات التسجيل المختلفه من مركز اتصالات وتطبيق الهواتف الذكيه وموقع وزارة الصحة التي يجب ان يستفيد منها المراجعين ويتجنبون الحضور الشخصي الا في الحالات الطارئة |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10231 | 19-10-21687 | 7/23/2019 12:00:00 AM | 11/14/2019 10:48:02 AM | 10/17/2019 12:00:00 AM | |||||||
838 | نسيمه عباس | 33454434 | الجو الحار أو الجو البارد الإنتظار خارج المركز لأخذ رقم متعب جداً حيث غالبا لا يحصل على رقم إلا المشاغب ولا يحصل على الخدمة من يمشي بوقار
اتمنى التفكير بجدية في هذه النقطة |
تم الإتصال بالمراجعة وتوضيح الإجراءات المتخذه من قبل الإدارة لتحسين وضع تنظيم المرضى وتوزيع الأرقام وقد أثنت على الجهود كما وتقدمت الإدارة بالشكر الجزيل لملاحظاتها التي من شلأنها ان تحسن الخدمات |
KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-56282 | 10/6/2019 12:00:00 AM | 2/23/2020 4:07:36 PM | 10/16/2019 12:00:00 AM | |||||||
839 | لا يوجد | لا يوجد | تخصيص ركن خاص للأطفال مع تجهيزه بألعاب خفيفة وذلك لتمضية وقت الأنتظار للأطفال في ذلك القسم والتخفيف من الفوضى والأنتظار
نرجو التواصل مع وزارة البلديات لوضع حل للإسطبلات والمزارع الواقعة خلف المركز حيث نعاني نحن المرضى من رائحة فضلات الحيوانات ومن دخان الحرائق وشكرا |
لا يوجد رقم الأتصال
يوجد مخطط لتطوير قسم رعاية الطفولة والأمومة ليكون صديقاً للطفل وتم عمل طلب لبعض تجهيزات القسم لم يتمالموافقه عليها اما بالنسبة للمقترح الآخر فلا يعاني المركز من مشكلة الروائح وحتى رائحة ودخان الحرائق لا يؤثر على المركز وموظفيه ومراجعيه عدا من ناحية الحشرات التي يتم مكافحتها بين الحين والآخر |
KHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10231 | 19-10-45218 | 6/27/2019 12:00:00 AM | 11/14/2019 11:06:40 AM | 6/27/2019 12:00:00 AM | ||||||||
840 | علي البحار | غير واضح | تقييم سيئ لتعامل الموظفين ولسرعة الخدمات وتقييم جيد للرضا العام |
لا يوجد |
KHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-42205 | 7/25/2019 12:00:00 AM | 10/6/2019 12:46:56 PM | 7/25/2019 12:00:00 AM | |||||||
841 | حسين الشويخ | 33244489 | نقص شديد في الأدوية في جميع المراكز الصحية . وشكواتي بخصوص دواء الإبرزول الخاص بالمعدة غير متوفر غالبا. |
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-10-52194 | 9/17/2019 12:00:00 AM | 2/20/2020 1:43:43 PM | 9/23/2019 12:00:00 AM | ||||||||
842 | لا يوجد | لا يوجد | يجب تغيير الكراسي لتكون كراسي مريحه لطول الأنتظار |
يتم مراجعة الإدارة بهذا الخصوص بالحضور الشخصي للمكتب وتم عمل طلبات شراء لكراسي لقاعة الإنتظار تم اعتمادها مؤخرا |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-73051 | 7/30/2019 12:00:00 AM | 10/6/2019 12:52:22 PM | 7/25/2019 12:00:00 AM | |||||||
843 | صباح منصور عيسى عبد الحسن | 39661677 | لم يتم اعطائي نصائح في الجلسة الأولى ولم يتم مراجعة التمارين في الجلسات التالية. |
تم النقاش مع المريضة والتعرف على اسباب الشكوى واتضح أنها تتلقى العلاج من قبل أخصائية العلاج الطبيعي أبرار التحو وقالت المريضة انها لأم تعطى تعليمات في الجلسة الأولى ولم تراجع التمارين معها في الجلسات التالية حتى عندما طلبت ذلك من الأخصائية تم تنبيه الأخصائية أبرار التحو إلى أهمية إعطاء المرضى التعليمات ومراجعة التمارين حتى يتمكن المريض من متابعة التمارين في المنزل والالتزام بالتعليمات المعطاة لتحقيق الفائدة التامة من العلاج الطبيعي
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SJC | Administrative | Complaint | Clinical Management (Treatment) | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-10-15438 | 9/23/2019 12:00:00 AM | 2/20/2020 1:47:05 PM | 9/23/2019 12:00:00 AM | |||||||
844 | عبدالعزيز | 39125450 | إعادة الشكوى الرجاء فتح البوابة الخارجية 6:30 والداخلية 6:45 كالسابق وذلك لتفادي إزدحام السيارات التي وصلت دوار كرزكان وحفاظا على سلامة المرضى وتقلبات الجو ومنها ضربة الشمس الرجاء الإهتمام بهذه الملاحظة وأخذها بكل جد واهتمام بالغ |
تم الإتصال بالمراجع 1 يوليو 2019م اشتكى المراجع من حرارة الجو وتجمع المرضى تم إطلاعه عن نظام المركز الصحي في حجز المواعيد المسبقة وتجنب الحضور الشخصي إلا في الحالات الطارئة كما وتم إبلاغه عن عدم إمكانية فتح البوابة قبل الساعة السابعة لدواعي أمنية وإدارية أخرى كما وتم تنظيم توزيع أرقام الأسنان لتجنب التدافع |
KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-88343 | 7/25/2019 12:00:00 AM | 2/20/2020 1:47:33 PM | 7/1/2019 12:00:00 AM | |||||||
845 | عبدالعزيز سلمان | 39125450 | شكر خاص إلى الدكتورة مالا على تواجدها المبكر واهتمامها بالمرضى من جهة العلاج وحسن الخلق |
تم الاتصال وشكره على ملاحظاته وتقدير لجهود العاملين |
KHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-34891 | 7/25/2019 12:00:00 AM | 10/16/2019 10:02:45 AM | 7/25/2019 12:00:00 AM | ||||||||
846 | نقي محمد الفردان | 39933114 | غرفة الحقن عند اعطائي الحقنة اضطررت الى ان انتظر حوالي ساعة ونص الى حين مناداتي من قبل الممرضة |
تم الإتصال به من قبل مسؤولة التمريض ولم يد على الإتصال تم عمل تنظيم داخلي بتخصيص ساعة ونصف صباحا لمرضى فقر الدم المنجلي وخدمة بقية المرض في غرفة اخرى وذلك لتجنب تأخير المرضى وقد تم اخطار المرضى بذلك. وقد تحسن الوضع وامتص الضغط على غرفة الحقن بشكل ملحوظ |
KHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-18455 | 6/30/2019 12:00:00 AM | 2/23/2020 4:06:52 PM | 6/30/2019 12:00:00 AM | |||||||
847 | أحمد الماجد | 33663553 | تسجيل المراجعين المرضى لقسم الأسنان والإزدحام على التسجيل بما يشبه الفوضى والإشتباك على المواعيد كذلك الإنتظار خارج المركز صباحاً في درجة الحرارة والرطوبة المرتفعة |
تم الإتصال بالمراجع وافاد بتحسن الوضع بتنظيم المواعيد وطلب اعادة توزيع مواقف السيارات لوجود مساحات غير مستقلة وعدم سعة المواقف لعدد المرضى وقد تم ابلاغه برفع هذا الطلب مسبقا للإدارة ليتم وضع الحلول المناسبة اما بالنسبة عن فتح البوابة الخارجيه فقد طلب فتحها قبل الوقت بنصف ساعة وان تواجد السيارات قي الشارع الرئيسي ودخولها في وقت واحد يهدد سلامة المارة ويسد الشارع الخارجي وقد تم توضيح اسباب عدم فتح البوابات لدواعي أمنية ولسلامة المرضى كما طلب زيادة عدد الحراس لتنظيم المواقف وتنظيم دخول المرضى للمركز وعدم تدافعهم وقد شكر على الإتصال واهتمام الإدارة |
KHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10231 | 19-10-55610 | 7/22/2019 12:00:00 AM | 11/14/2019 10:50:36 AM | 10/16/2019 12:00:00 AM | |||||||
848 | هيام نصر الاحمد | 36080522 | حضرت لمعالجة مشكلة في عيني واخذت العلاج من الصيدلية ولكن عند طلبي لعلاج الضغط الروتيني افادتني الصيدلانية بان هذا اليوم اجازة ولايحق لي الا علاج الطوارئ لتخفيف العناء على المراجعين ارجو مراجعة هذا القرار . |
تم تحويل المقترح لمسئول الصيدلية للنظر في الموضوع |
MJK | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10924 | 10924 | 19-10-79350 | 9/9/2019 12:00:00 AM | 10/7/2019 7:28:25 AM | 10/1/2019 12:00:00 AM | ||||||||
849 | محمد | -- | -- | قسم الطوارىء : التاخير في الاستجابه للمرضى |
لايوجد تاخير في عمليه التصنيف والطوارىء يتم تقييم حالتهم لايوجد رقم للتواصل مع المريض |
YAE | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-10-29031 | 9/27/2019 12:00:00 AM | 2/20/2020 1:48:11 PM | 10/7/2019 12:00:00 AM | ||||||
850 | no name | التسريع في الخدمات |
لايوجد رقم للتواصل مع المريض لمعرفه الخدمه المقصوده |
YAE | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-10-42791 | 9/29/2019 12:00:00 AM | 2/23/2020 4:11:13 PM | 10/7/2019 12:00:00 AM | ||||||||
851 | جنان صالح | 38740318 | تخلون من عمره 14 يدخل عند الدكتور من غير ولى امر |
تم التواصل مع المريضه وتبين انها قد طلبت اجازه مرضيه وانه الدكتور لم يصدر لها بسبب انها ليست مع ولي الامر |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-10-45231 | 9/25/2019 12:00:00 AM | 2/20/2020 1:49:06 PM | 9/30/2019 12:00:00 AM | |||||||
852 | رائد جمال عبدالناصر | 36855686 | قسم تخصص للعظام |
تم الاتصال بالمريض اكثر من مره على عده ايام "لايوجد رد" يتم تحويل المريض الذي يحتاج إلى استشاره طبيب مختص إلى مستشفى السلمانيه او العسكري |
HKC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-52018 | 9/29/2019 12:00:00 AM | 10/7/2019 8:39:55 AM | 10/7/2019 12:00:00 AM | ||||||||
853 | نايف علي | 33809034 | 1- لامبالاه 2- الساعه 4 تنتهي المواعيد دكاتره قبل انتهاء الوثت يطلعون تنتظر ساعه وبعدين بيقولون مافي مواعيد مركز الرفاع الشرقي كل الاقسام او بشكل عام |
تم الاتصال بالمراجع وتبين ان عنوانه يتبع مركز الرفاع الشرقي وليس حمد كانو ويعاني من عدم تمكنه بالحصول على موعد في المركز الذي يتبع له، وعند مراجعته لمركز حمد كانو يواجهه نفس المشكله " يكون الموعد بعد اكثر من ساعتين". تم حث المريض على اخذ موعد مسبق من قبل مركز الاتصال او الموقع الالكتروني الخاص بالوزاره . |
HKC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-71173 | 9/19/2019 12:00:00 AM | 10/28/2019 10:42:31 AM | 10/7/2019 12:00:00 AM | |||||||
854 | Akbar Hussain | 39866459 | معاملة الممرض مانوج |
تم التحدث مع المريض حيث أخبر بأنه تم أخذ البطاقه السكانيه من قبل الممرض وسلمها للممرضات (غرفة الحقن) وتم إستدعاء مريض أخر غير بحريني بغرفة أخرى ( التضميد) .. تم التحدث مع الممرض عن الموقف، أخبر بأنه يغطي غرفة التضميد وعندما سلمه البطاقه سلمها لممرضات غرفة الحقن ليتم خدمته من قبل الممرضات الموجودين بالغرفة حيث أنه يغطي غرفة الضمادات حيث يوجد مرضى للضمادات |
YAE | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-18382 | 8/28/2019 12:00:00 AM | 10/7/2019 9:29:30 AM | 9/18/2019 12:00:00 AM | |||||||
855 | لايوجد اسم | الانتظار كثيرا في قسم التمريض |
لايوجد رقم ولا اسم ولا تاريخ لمعرفه التفاصيل |
YAE | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10230 | 19-10-85484 | 8/29/2019 12:00:00 AM | 2/23/2020 4:11:37 PM | 9/18/2019 12:00:00 AM | ||||||||
856 | لايوجد اسم | 1-شكر للممرضه ساجدهعلى خفة يدها بإعطاء الابر. 2-التأخير في التطعيم لعدم تواجد الممرضات. |
لا يوجد اسم ولا رقم للتواصل ومعرفة التفاصيل
حيث أخبر المريض انه يوجد نقص في الممرضات في الاونه الاخيره ويوجد ممرضة واحده بكل غرفة ليتم خدمتهم |
YAE | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-18582 | 8/1/2019 12:00:00 AM | 10/7/2019 9:47:24 AM | 9/18/2019 12:00:00 AM | |||||||||
858 | لا يوجد | 33233773 | الدكتورة فاطمة العكري تتعامل بشكل غير ايجابي مع المريض |
Admin comment : (تعليق الدكتورة لينا الصفار) تم الاتصال بالمريض تاريخ 29 مايو 2019 الساعة 11:40 صباحاً المريض لديه الملاحظات التالية: 1.تشخيص خاطئ لحالة زوجته حيث الطبيبه شخصة التهاب بالذن ثم اتضح ان المشكلة في الاسنان. 2.الطبيبه لا تعطي وقت كافي لسماع شكوى المريض وتبدوا في عجلة من أمرها. (رد الدكتورة فاطمة العكري) بسم اااه الرحمن الرحيم بالنسبة للشكوى المذكوره اعلاه من زوج المريضة: أولا: ليس من حق المريض الحصول على رد شكواه لعدم وجود مايثبت ما ادعاه حيث أنه رفض رفضاً باتاً إعطاء إسمه أو إسم زوجته والرقم الشخصي ال CPR لأتمكن من مراجعة معلومات المريضة وإثبات تشخيصي والتأكد على الأقل من معاينتي لها ...؟؟ولم يذكر أيضاً تاريخ معاينة المريضة؟؟ ثانياً: رفضه لإعطاء إسم المريضه (زوجته) وإكتفائه فقط بوضع رقم هاتفه له دلالات كثيرة؟ وأي مريض (شخص) سواء تابع للمركز او غير تابع له قد يتصرف نفس التصرف. وأنا أطالب بالتحقيق مع المريض وزوجته وإثبات ما ذكره لمسئولتنا د.لينا الصفار في المكالمة الهاتفية التي تمت تاريخ 29 مايو 2019 ، زحتى لا يتكرر هذا النوع من (الشكاوي الغير مجدية) مع باقي الاطباء العاملين في المراكز الاخرى. أنا أثق في تشخيصي ومخلصه لعملي ومرضاتي. لكم مني جزيل الشكر د.فاطمة العكري 30 مايو 2019 |
BHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-59017 | 10/7/2019 12:00:00 AM | 10/7/2019 10:52:16 AM | |||||||||
860 | لايوجد اسم | التأخر في أخذ التطعيم بسبب وجود ممرضين بعدد قليل جدًا |
طاقم التمريض يعمل بكامل قواه لخدمه المرضى لايوجد رقم للتواصل مع المريض ا |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-78193 | 8/1/2019 12:00:00 AM | 10/7/2019 11:11:23 AM | 8/29/2019 12:00:00 AM | ||||||||
861 | ام علي | 33709871 |
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YAE | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10230 | 19-10-00608 | 8/10/2019 12:00:00 AM | 2/20/2020 1:54:07 PM | 9/30/2019 12:00:00 AM | |||||||
862 | زينب- نوراء- فاطمة | 36662759-37756633-36765894 | تخصيص طبيب مختص لمرضى السكلر أو طبيب طوارئ الانتظار لأستقبال مرضى الطوارئ والانتظار للدخول على الطبيب |
يتم رفع الإقتراح لوزارة الصحة لتخصيص طبيب مختص للطوارئ فقط أو للسكلر فقط وبخصوص التأخر لدخول للتصنيف تم التواصل مع المرضى المدرج أسمائهم حيث أخبروا بوجود إزدحام من المرضى للدخول على الممرضة حيث تم إخبارهم بأخذ البطاقة والجلوس وسوف يتم مناداتهم في حين استكمال المرضى اللذين ينتظرون سابقا حيث كان في النوبة الليليه ويوم إجازة حيث يغطي المركز جميع المراكز المجاورة
تحديد موعد الدخول على الطبيب يتم رفعه لموظفين الاستقبال ويعتمد على المواعيد المتوافرة في النوبة الليلية |
YAE | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-32927 | 8/18/2019 12:00:00 AM | 10/7/2019 12:17:00 PM | 8/29/2019 12:00:00 AM | ||||||||
863 | nawazudin siddiqve | 34090101 | that is your job too late appointments dose you all to contact me |
تم الاتصال بالمراجع على الرقم الموجود ولكن تبين أن الرقم لايعود لصحاب الشكوى يتم اعطء المرضى اقرب موعد متاح، وحثهم على الطرق الموجوده لاخذ موعد مسبق عن طريق مركز الاتصال او التطبيق او الموقع الالكتروني ويتم ارسال المريض الى قسم التمريض لتقييم الحاله. |
HKC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-19732 | 10/1/2019 12:00:00 AM | 10/7/2019 12:51:42 PM | 10/7/2019 12:00:00 AM | |||||||
864 | لايوجد اسم | قسم التمريض والصيدلية لايمتلكون خلفية عن أسماء الأدوية عند السؤال ولا يوجد حسن التعامل مع المرضى |
لا يوجد إسم ولا رقم للتواصل مع المريض |
YAE | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-10-32765 | 8/18/2019 12:00:00 AM | 2/23/2020 4:12:26 PM | 8/29/2019 12:00:00 AM | ||||||||
865 | احمد حسين فرحان الصالح | 33445744 | ليس هناك شكوى على اي قسم بالنسبه الى العلاج ولكن هناك ظاهره غير لائقه بحق القيم الاخلاقيه بالنسبه الى ارتداء بعض المراهقين البسه مثل البرموده وغيرها ولكم جزيل الشكر |
تم الاتصال بالمراجع عده مرات "الهاتف خارج الخدمه" يوجد لوحات ارشاديه داخل المركز للالتزام بالبس المحتشم ويتم تنبيه اي مراجع من قبل رجل الامن. |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-40191 | 9/29/2019 12:00:00 AM | 10/7/2019 12:57:32 PM | 10/7/2019 12:00:00 AM | ||||||||
866 | Ruquiah Umer | 38084441 | ruqui@cemsbahrain.com | As Sasalalikum! Each department of this center is amazing. all of them, the doctors, services are more than help full!!, only request, i'm a working woman i fail to book an appointment via phone(it is Easy for me) "May Allah subhanawthala bless you all our king" |
تم التواصل مع المراجعة من قبل الدكتورة أماني جمال (رئيس مجلس الادارة) وشكرها على ماتفضلت به من كلمات جميلة بحق كل منتسبي العيادة.وكذلك تم التواصل من قبل اداري العيادة مع المراجعة لشكرها واخبارها عن سهولة اخذ المواعيد عن طريق برنامج صحتي من دون الحاجة للاتصال.
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BCC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10230 | 19-10-04619 | 8/29/2019 12:00:00 AM | 2/20/2020 1:55:08 PM | 10/9/2019 12:00:00 AM | |||||||
867 | سالم يعقوب | 39669954 | توقيت موظف الصيدلية لوقت الاستراحة، تحديد الوقت لمراجعة الصيدلية بعد وقت الاستراحة. |
تم التواصل مع المراجع من قبل قسم الصيدلية واخباره ان وقت استراحة الصدلية هوا نفس وقت استراحة الاطباء (10:30-11:00)، وذلك لأن في هذا الوقت تقل الحالات التي يتم ارسالها للصيدلية لصرف الادوية. |
BCC | Administrative | Suggestion | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 19-10-70744 | 10/1/2019 12:00:00 AM | 10/7/2019 1:04:24 PM | 10/6/2019 12:00:00 AM | ||||||||
868 | لايوجد اسم | وين يصلون الحريم |
في الوقت الحالي لايوجد مكان مخصص لايوجد رقم للتواصل مع المريض |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-63137 | 7/30/2019 12:00:00 AM | 10/7/2019 1:33:14 PM | 8/28/2019 12:00:00 AM | ||||||||
869 | نورة يوسف | 33710067 | nooni.ny1997@gmail.com | عدم الانتظام في ادخال المواعيد للطبيب، موعدي الساعة 9 وتم ادخالي الساعة 10 ، موظفين الأمن غير مسئولين |
تم الرد على المراجعة بشكل مباشر من الدكتورة أماني (رئيس مجلس الادارة) للعلم المراجعة تواصلت معنا عن طريق موقع تواصل وتم الرد على الشكوى كما هوا مبين كالتالي:
((أحيطكم علماً أنه تم التواصل مع السيدة نورة يوسف عن طريق الدكتورة أماني جمال (رئيس مجلس إدارة عيادة البديع الساحلية) وتم توضيح بعض ملابسات الموضوع وان جهاز الانتركم لم يكن يعمل في ذلك اليوم، وانه ستتم في المستقبل عمل طرق اكثر سلاسة لتفادي مشاكل او سوء فهم من هذا القبيل. كما بينت الدكتورة أماني اننا في العيادة نسعى دائماً لخدمة المرضى جميعاً وهناك اليات لتحديد الاولية للمرضى الذين حالاتهم اكثر اهمية.))
ولقد تفهمت السيدة نورة الموضوع بكل رحابة صدر |
BCC | Administrative | Complaint | Behavioral | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10230 | 19-10-30295 | 9/30/2019 12:00:00 AM | 2/20/2020 1:56:43 PM | 10/2/2019 12:00:00 AM | ||||||
870 | بيان عماد | 36639657 | المختبر للأسف قبل انتهاء الدوام تم اغلاق الباب بالمفتاح |
رد مسئول المختبر
بعد التحدث مع الموظفة المعنية بالشكوى من قبل مسؤولة المختبر تبين أنها كانت في وقت الاستراحة المخصص لها و لكن تم نسيان وضع اللافتة المخصصة بوقت الاستراحة فتم تنبيهها لضرورة وضع اللافتة . و تم التواصل مع المريضة لتوضيح الأمر و ان اقفال باب المختبر من دواعي السلامة مع تقديم الاعتذار لها و قد تقبلت الموضوع برحابة صدر. 22 اكتوبر 2019 |
BCC | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10230 | 19-10-94891 | 10/2/2019 12:00:00 AM | 2/20/2020 1:57:21 PM | 12/4/2019 12:00:00 AM | |||||||
871 | بيان عماد | 36639657 | موظف الاستقبال يتكلم في الهاتف |
تم التواصل مع المراجعة من قبل اداري العيادة، والاعتذار منها على هذا الخطأ الغير مقصود، وقد تقبلة المراجعة الاعتذار برحابة صدر.
كما تم التواصل مع موظفي الاستقبال وتنبيههم بشكل مباشر |
BCC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 19-10-85259 | 10/2/2019 12:00:00 AM | 10/7/2019 1:38:45 PM | 10/7/2019 12:00:00 AM | |||||||
872 | مريم محمد | 35113051 | Doctor sami roon 4 refused to do tft for the patient saying that the blood test is expensive and will affect the budget of the ministry inspite of the patient having complains |
I talked to both the patient and the physician to inquire about the matter, the patient said that she has history of anaemia and she has hair loss and that she requires cbc, iron study and vitamin b12 level because 1 year back her iron was low and she was given iron supplements and that she has done thyroid test 1 year back and she wants to repeat it because she has hair loss On inquiry with the dr and checking iseha account of the patient, the pt has history of hair loss but she has done tsh level in july 2019 less than 2 months back and it was normal And the dr has done for her cbc which was normal so there is no need to do for her iron study and vitamin b12 because she does not have chronic medical problem so drs action was right |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-87653 | 9/4/2019 12:00:00 AM | 10/7/2019 1:49:33 PM | 9/19/2019 12:00:00 AM | |||||||
873 | no name | الموظفه ساميه في قسم السجلات لاتعرف تدخيل المواعيد بسبب اني طلبت منها الدخول على طبيبه وادخلتني على طبيب وذهبت لها للتبديل فادخلتني على طبيب للمره الثانيه |
لا يوجد إسم ولا رقم للتواصل . تم التنبيه على الموظفه بضرورة التركيز عند التسجيل |
YAE | Administrative | Complaint | Appointments | Reception | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-53967 | 9/4/2019 12:00:00 AM | 10/7/2019 2:20:35 PM | 9/25/2019 12:00:00 AM | ||||||||
874 | حسن علي منصور | 34341140 | تاخر الدخول على الدكتور احمد موسى لمدة 45 دقيقه بعدها غير الغرفه |
REGARDING THE COMPLAIN FROM PT NAMED HASAN ALI MANSOOR WRITTEN BY HIM ON 19 AUGEST 2019 AND WAS KEPT IN SUGGESTION BOX IN YOUSEF ENGINEER HEALTH CENTER IT WAS GIVEN TO ME ON 20 AUGEST 2019 THE HAND WRITING IS UNCLEAR CANNOT UNDERSTAND WHAT IS HIS SPECIFIC COMPLAIN OTHER THAN THAT IT IS ON DR AHMED MOOSA HE MENTIONED ONLY HIS MOBILE NUMBER ON THE COMPLAIN(34341140) I CONTACTED THIS MOBILE NUMBER 5 TIMES NO ONE PICKED UP THE PHONE CANNOT TAKE ANY FURTHER ACTION TRIED TO GET HIS CPR NUMBER FROM ISEHA BUT WAS NOT AVAILABLE |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-10-57236 | 8/19/2019 12:00:00 AM | 2/23/2020 4:13:35 PM | 8/22/2019 12:00:00 AM | |||||||
875 | سلمى | لايوجد | 36548450 | مدح للخدمات المقدمة من قبل المركز |
مدح لخدمات المركز |
BHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-46815 | 10/7/2019 12:00:00 AM | 10/8/2019 6:45:09 AM | 10/7/2019 12:00:00 AM | |||||||
876 | ميثم عبدالجليل الجمري | لا يوجد | 39500507 | مدح لخدمات المركز |
تم الاتصال بالمراجع وشكره على المديح لخدمات المركز |
BHC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-79971 | 10/7/2019 12:00:00 AM | 10/8/2019 6:44:43 AM | 10/7/2019 12:00:00 AM | |||||||
877 | حسين | لايوجد | 36112252 | فحص الدم HP في قسم الرعاية بدل المختبر |
تم اشعار المريض بان الاجراء يتبع خدمات قسم المختبر |
BHC | Administrative | Suggestion | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-27117 | 10/7/2019 12:00:00 AM | 1/16/2020 8:25:41 AM | 10/14/2019 12:00:00 AM | |||||||
878 | سيد محمد هاشم مجيد | لا يوجد | 36661248 | اضافة قسم الكلى والعيون في مستشفى البديع |
اوضحت رئيس مجلس الإدارة بان ذلك ضمن اختصاص المشتسفى الخاص وليس من ضمن الخدمات بالمراكز الصحية وقد تم الاتصال بالمريض مرتين لاشعاره الا ان هاتفه كان مغلقً |
BHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-03108 | 10/1/2019 12:00:00 AM | 12/6/2020 10:44:07 AM | 1/16/2020 12:00:00 AM | |||||||
879 | جعفر | لا يوجد | 33433629 | أتمنى لكم دوام التوفيق والسداد بسبب كثر المحاضرات الارشادية فهي توعية زينة للناس |
تم شكر المريض على المقترح |
BHC | Administrative | Suggestion | Social Worker | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-16002 | 9/16/2019 12:00:00 AM | 1/16/2020 8:35:57 AM | 1/16/2020 12:00:00 AM | |||||||
880 | لا يوجد | لا يوجد | 39219555 | يفضل وجود ارقام مرضى الاسنان عند الحارس تفادياً للتدافع اثناء فتح الباب |
تم اشعار المريض بان الجهاز تحت التبديل واننا في انتظار تركيب الجهار الجديد |
BHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-23524 | 9/15/2019 12:00:00 AM | 1/16/2020 8:34:57 AM | 9/30/2019 12:00:00 AM | |||||||
881 | لا يوجد | لا يوجد | 39219555 | زيادة وقت علاج الاسنان وزيادة الغرف والاطباء |
تم اشعار المريض بان الخدمات المقدمة حسب الكثافة السكانية وبان مركز الشيخ جابر الصباح يقدم الخدمات في المنطقة كذلك |
BHC | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-48359 | 9/15/2019 12:00:00 AM | 1/16/2020 8:33:12 AM | 9/30/2019 12:00:00 AM | |||||||
882 | حسن | 366178181 | تقييم سيء لسرعة الخدمات وتقيم جيد للتعامل والرضا العام عن الخدمة |
الرقم خاطئ وغير مستعمل، ولا يمكن تحديد المشكلة بأي قسم لم يذكر فيها تفاصيل غير ملأ استبيان الرضا عن الخدمات وتعمل إدارة المركز على تشيع المرضى بشكل عام للحجز المسبق للمواعيد عن طريق قنوات التسجيل المختلفة |
KHC | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10231 | 19-10-04674 | 10/10/2019 12:00:00 AM | 11/14/2019 10:43:53 AM | 10/10/2019 12:00:00 AM | |||||||
883 | ابراهيم محمد كاظم علي | 37707878/37759677 | gentel.manem@gmail.com | التدافع اليومي للحصول على موعد أسنان وعدم مراعاة الأولوية في توزيع المواعيد الرجاء وضع استراتيجية لتفادي ذلك أقترح أن يتم فتح مواعيد الأسنان إلكترونياً |
تم الإتصال بالمراجع وشكر للإستجابة والإهتمام تبين انه يتحدث عن مشكلة تداقع المرضى وبعد سؤاله عن تاريخ المشكله تبين أنه يتحدث عن فترة سابقة وانه لمس التغيير في التنظيم وتحسن الخدمة مؤخرا وركز على اقتراح التسجيل الإلكتروني لمواعيد الأسنان تم ابلاغه عن نظام المواعيد بعيادة الأسنان وعن وجود خدمة الحجز المسبق للحالات الغير طارئة وان المقترح سيرفع عن طريق مسؤولة قسم الأسنان بالمركز للنظر فيه
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KHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10231 | 19-10-85550 | 10/1/2019 12:00:00 AM | 11/14/2019 10:37:18 AM | 10/10/2019 12:00:00 AM | ||||||
884 | حسين الشاخوري | 39119062 | مشكلة انتهاء المواعيد بعد الساعة الخامسة والنصف |
تم الإتصال بالمراجع بتاريخ 10 اكتوبر 2019 الساعة 1 والنصف ظهرا ولم يرد على الإتصال وردتنا عدة ملاحظات بهذا الخصوص ويتم ابلاغ المراجعين بآلية العمل عند انتهاء المواعيد كما يتم اطلاعهم عن قنوات التسجيل المختلفة والتي يمكنه الحصول من خلالها على مواعيد مسبقة لتجنب الحضور ولأنتضار او عدم الحصول على موعد وسيتم تحسن الوضع في الفترة القريبة المقبلة نظرا لوجود خطة زيادة عدد الأطباء بالمركز بواقع طبيب أو طبيبين |
KHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-67722 | 10/10/2019 12:00:00 AM | 10/10/2019 1:32:18 PM | 10/10/2019 12:00:00 AM | |||||||
885 | عبدالهادي | 33575954 | قدم المراجع عدة طلبات من خلال مراجعة مكتب الإداري وهي كالتالي: 1. طلب استقبالهم في مركز محمد جاسم كانو الصحي في أوقات عمل مركز الكويت الصحي نظراً لسرعة انتهاء المواعيد بالمركز الصحي 2. النظر في معايير منح إجازة مرافق مريض واعطاء الأب اجازة لانه المسؤل عن توصيل ابناءه من وإلى المستشفى 3. طلب تمديد فترة صرف الحفاظات للصغار وانه عانى أكثر من مرة من عدم حصوله على موعد عن طريق مركز الإتصالات بسبب نفاد المواعيد للفترتين الصباحية والمسائية |
تم الإستماع للمراجع مطولا واتضح معاناته في الحصول على المواعيد بالمركز وبالخصوص انه لا يتقن القراءة والكتابة ويصعب عليه استخدام المواقع الإلكترونية تم توجيهه لإستخدام تطبيق صحتي بالإستعانه بزوجته لإلمامها ومعرفتها وأن يعتمد الحجز المسبق للمواعيد وليس لنفس اليوم بالخصوص أن أبناءه يعانون من الربو وعادة ما يحضرهم للمركز في حالة مستقرة فيتم تصنيفهم وإعطاءهم موعد ليوم آخر موضحا ً انه بحاجه لما يثبت حضوره للمركز من جانب ليبرزه للمدرسة ومن جانب آخر كعذر لجهة عمله وهو ما لا يمكن توفيره بحسب نظام الصحة المدرسية إذ يتم الإكتفاء بإبلاغ الأهل لإدارة المدرسه وهو ما تم توضيحه للمراجع اما بالنسبة لإجازة مرافق مريض فقد وضحت له انها تخضع لمعايير معينة واشتراطات تم توجيهه لكتابة رسالة لإدارة خدمات التمريض لطلب تمديد صرف الحفاظات للنظر في طلبه ومبرراته |
KHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10230 | 19-10-98506 | 10/10/2019 12:00:00 AM | 10/10/2019 2:20:46 PM | 10/10/2019 12:00:00 AM | |||||||
886 | عيسى علي مطر | 39438838 | لاتوجد ادوية الضغط Diovan 160 |
تم التواصل مع المريض بتاريخ 26/9، وفي فترة حضوره للصيدلية لم يكن هذا الدواء متوفر في المخازن، تم توفير الدواء وتم التواصل مع المريض واخذ diovan 80 2 tablet |
NDC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-10-63097 | 9/26/2019 12:00:00 AM | 2/20/2020 1:57:50 PM | 9/26/2019 12:00:00 AM | |||||||
887 | عدنان عادل | 36391335 | زيادة وقت المواعيد |
تم الاتصال بالمريض ولكن الهاتف مغلق سيتم مناقشة موضوع زيادة المواعيد وذلك بزيادة عدد الاطباء وغرفه المعالجة في اجتماع مجلس الادارة |
MJK | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-10-90498 | 9/25/2019 12:00:00 AM | 10/13/2019 1:53:05 PM | 10/3/2019 12:00:00 AM | ||||||||
888 | معصومة حماد | 39713653 | شكر وتقدير الى الاخوات في قسم العلاج الطبيعيوبالخصوص الاستقبال على حسن الاستقبال والمساعدة والشكر الجزيل الى الاخ يوسف الخياط على عنايته بالوالد وتوفير سبل العلاج الملائم |
تم تحويل الشكر لمسئول القسم وشكر الموظف على ماقدمه للمرضى من خدمة متميزة |
MJK | Administrative | Appreciation | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-10-84486 | 9/22/2019 12:00:00 AM | 10/13/2019 2:03:04 PM | 10/3/2019 12:00:00 AM | ||||||||
889 | عبدالله علي حسين | 33021339 | الاستقبال / تاخير واضح في تخليص المعاملة وتمييز فئات عن اخرى في المعاملة |
تم التواصل مع صاحب الشكوى لمعرفة التفاصيل وافاد بانه حضر الى المركز لعلاج ابنه الذي كان يعاني من ارتفاع في الحرارة وكان ذلك في الفترة المسائية وكان المركز مزدحما جدا وقال بان فترة الانتظار كانت قرابة الساعتين وبحسب ما يدعي بان كان هناك موظف يقوم بتسجيل اشخاص لايوجد لديهم ارقام. تم التوضيح لصاحب الشكوى بانه في بعض الاوقات يكون هناك مراجعين لاستلام الاجازات المرضية او لطباعة التحويلات فربما اختلط عليه الامر واننا سنقوم بتوجه الموظفين وتنبيههم بعدم تكرار ذلك . انتهى الاتصال بالشكر والتقدير للتواصل مع صاحب الشكوى ومتابعة الموضوع من قبل الادارة |
MJK | Administrative | Complaint | Waiting Period | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-10-05957 | 10/14/2019 12:00:00 AM | 10/14/2019 11:10:10 AM | 10/3/2019 12:00:00 AM | |||||||
890 | لا يوجد | لا يوجد | حشرات غريبة ماشية وطائرة تحت سقف المركز ارجو إيجاد حل |
لا يوجد رقم إتصال بالمراجع لكن المشكله موجوده بالمركز والإدارة تتابع مكافحة الحشرات وقد تم رش المركز خلال شهري مايو ويونيو بالإضافة لعمل طلب سد فتحات الأبواب لمنع دخول الحشرات من الخارج |
KHC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-18826 | 5/29/2019 12:00:00 AM | 10/14/2019 11:29:01 AM | 7/1/2019 12:00:00 AM | |||||||
891 | لا يوجد | لا يوجد | تطوير الكراسي |
لا يوجد رقم إتصال بمقدم الشكوى ولكن تصلنا شكاوى شفوية وبالحضور الشخصي بهذا الخصوص وعليه تم إتخاذ الإجراءات اللازمه لإستبعاد وإستبدال الكراسي بقاعة الإنتظار وعمل طلب شراء جديده ملائمة ومريحة
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KHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-04896 | 5/13/2019 12:00:00 AM | 10/14/2019 11:44:54 AM | 5/13/2019 12:00:00 AM | |||||||
892 | لا يوجد | 34168473 | حبذا لو تكون المسجات باللغتين العربيه والإنجليزية |
تم الإتصال بالمراجع ولم يرد لا يمكن معرفة ما يقصد من المسجات فأذا كان يقصد الرسائل النصية التذكيرية بالمواعيد فبسؤال الموظفين يبدو ان الرسائل فقط باللغة الإنجليزية وقد تم إبلاغ مكتب السجلات الصحية بالصحة الأولية للتأكد والنظر في المقترح |
KHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-03687 | 5/5/2019 12:00:00 AM | 10/14/2019 12:11:22 PM | 7/1/2019 12:00:00 AM | ||||||||
893 | لا يوجد | لا يوجد | لا يوجد | المركز صغير جدا جدا ولا يستحمل اعداد المرضى يرجى النظر في الأمر يرجى تحويل بعض مجمعات دمستان إلى مستشفى عالي الصحي |
لا يوجد رقم إتصال العمل جاري على خطة توسعة المركز الصحي لا يمكن تحويل مجمعات دمستان لمركز عالي الصحي وفقا لسياسة الصحة الأولية في توزيع المجمعات السكنية على المراكز الصحية بحسب المسافة والكثافة السكانية المحددة والعمل على توسعة المركز سيزيد من القدرة الإستيعابية للمركز |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-41926 | 7/1/2019 12:00:00 AM | 10/14/2019 12:30:50 PM | 7/1/2019 12:00:00 AM | ||||||
894 | لا يوجد | لا يوجد | مقترح زيادة الموظفين في الصيدلية تسيب في العمل |
رقم الإتصال خاطئ تمويهي وتم اطلاع مسؤلة الصيدلية لمراقبة الوضع وقياس فترة الأنتظار |
KHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10231 | 19-10-83553 | 5/19/2019 12:00:00 AM | 11/14/2019 11:13:32 AM | 7/1/2019 12:00:00 AM | |||||||
895 | حنان عبدالله | 35168600 | المواعيد: اعطاء المريض موعد في نفس اليوم وتأتي المركز وتكتشف أن الموعد في يوم ثاني |
قدمت المراجعة الشكوى بالحضور الشخصي وقد تم اعطاءها موعد في نفس اليوم ولكنها كانت منزعجة وطلبت بتصحيح الوقت تم التأكيد على موظفي السجلات من ضرورة التأكد من تاريخ الموعد قبل حجزه لإنتقال التاريخ تلقائيا في اليوم التالي عند البحث عن اقرب موعد كما وتم الإعتذار للمراجعة عن الخطأ الغير مقصود |
KHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10230 | 19-10-35598 | 4/1/2019 12:00:00 AM | 10/14/2019 12:52:49 PM | 4/1/2019 12:00:00 AM | |||||||
896 | سارة عبدالعزيز | 36261075 | ليس لدي شكوى بل اريد ان اقول ان دكتورة مالا جيده جدا في عملها وبشوشة |
ارسلت لمسؤل الأطباء للتواصل مع المراجعة |
KHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10231 | 19-10-52824 | 5/23/2019 12:00:00 AM | 11/14/2019 11:12:51 AM | 7/1/2019 12:00:00 AM | ||||||||
897 | عباس عبدالصمد فرج | 33126003 | abbas.farajbh@gmail.com | الأمن والمواعيد والإصطفاف بالترتيب مراعاة الخدمة المقدمة والإبتعاد عن المشاكل |
تم الإتصال بالمراجع واتضح بأن شكواه بخصوص تدافع المراجعين على جهاز الأرقام للحصول على موعد أسنان تم تشجيعه على حجز المواعيد المسبقة وان الموضوع سيرفع للإدارة للنظر فيها تم حل الموضوع بتنسيق داخلي من قبل حراس الأمن وضبط توزيع الأرقام من قبل منسقي المواعيد
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KHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10231 | 19-10-55035 | 5/2/2019 12:00:00 AM | 11/14/2019 11:33:25 AM | 7/1/2019 12:00:00 AM | ||||||
898 | علي الولاية | 34573408 | نرجوا زيادة موظفي الصيدلية |
تم الاتصال بالمراجع من قبل مسؤلة الصيدلية واتضح انه يشكو من طول وقت الانتظار ووضحت مسؤلة القسم بان عدد الموظفين ثلاثة ولكن بسبب زيادة عدد المراجعين يؤدي لطول وقت الانتظار كما واشارت الى ان القسم سيبدأ في عمل تدقيق لمعرفة طول فترة الانتظار والوقت الذي يزدد فيه لضمان وجود العدد الكافي من الموظفين في اوقات الذروة ووضع الحلول المناسبة |
KHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-93663 | 6/9/2019 12:00:00 AM | 10/14/2019 1:07:53 PM | 7/1/2019 12:00:00 AM | |||||||
899 | محمود عادل | 33892449 | فتح كفتيريا اضافية فتح طابق ثاني تأخير في استقبال المريض الأخصائيين غير مختصين في العمل وخبرتهم سيئة |
رقم الإتصال غير صحيح أو مغلق ملاحظاته غير واضحه توجد كفتيريا في المركز والمركز ليس بحاجة لأخرى تم عرض الشكوى في مجلس الإدارة لللعلم وحل المشاكل من هذا النوع ان وجدت |
KHC | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-92546 | 6/9/2019 12:00:00 AM | 10/14/2019 1:23:27 PM | 7/1/2019 12:00:00 AM | |||||||
900 | لا يوجد | 9858433 | الأسنان لا يوجد موعيد اقترح زيادة الدكاترة وتسريع الخدمة قسم الأسنان بطيئ ولا يوجد مواعيد |
تم إضافة عيادة ثالثة للأسنان والمشكلة تقلصت ولكن لازال القسم بحاجو للتوسعة وهو ما تعم لعليه إدارة المركز والصحة الأولية من خلال دراسة مشروع توسعة المركز والتي تهدف إلى زيادة عيادات الأسنان غلى 5 عيادات رقم الهاتف غير صحيح فلا يمكن التواصل مع المراجع |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-33007 | 6/18/2019 12:00:00 AM | 10/14/2019 1:38:53 PM | 7/1/2019 12:00:00 AM | |||||||
901 | محمد خليل | لا يوجد | قسم الأسنان تبديل دكاترة غرفة 2 و 3 وتثبيت دكاترة غرفة 1 الى الأبد وقت فتح المستشفى وضع البطاقات |
لا يوجد رقم اتصال تم ارسال نسخه من الشكوى لمسؤل الأسنان لايمكن تغيير وقت فتح المركز الصحي بحسب انظمة عمل وزارات الدولة
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KHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-24658 | 6/25/2019 12:00:00 AM | 10/14/2019 2:12:49 PM | 6/25/2019 12:00:00 AM | |||||||
902 | عبدالله علي عبدالله الجبل | 33006306 | د. منى، على غرفة رقم 7، تعاملها سيئ مع المريض و لا تتعاون مع المريض، أنا مريض سكري أخبرتها بأنني اعاني من آلام الظهر والاسهال وكررت أنت تريد اجازة فقط لن أعطيك اجازة، أتوقع بأن ليس من حقها أن لا تعطيني اجازة، أتمنى أن تنظرون في موضوعها |
تم التواصل مع المراجع هاتفياً، وتم استيضاح الشكوى، وعليه تم الرد على الشكوى كتابياً من قبل الطبيبة المعنية |
NAC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 19-10-49982 | 9/17/2019 12:00:00 AM | 10/15/2019 9:27:32 AM | 10/7/2019 12:00:00 AM | |||||||
903 | Khadija Alansari | 66720576 | khokha.r.a@hotmail.com | Dr mohamed tofail did not check body tempreture of baby (1 year), While i am (his mom) telling him it is high, in dressing room i asked the nurse to measure it. She checked it was 39.3 !!! She ask me to go backe to him he wrote wrong dose of paracetamol 200mg while baby'sweight is 11.3kg |
تم التواصلمع الطبيب وقد تم الرد كتابياً على الشكوى، وتم الاتصال بصاحبة الشكوى لا يوجد رد على الهاتف |
NAC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 19-10-10731 | 9/17/2019 12:00:00 AM | 10/15/2019 9:52:26 AM | 10/7/2019 12:00:00 AM | ||||||
904 | لا يوجد | لا يوجد | لا يوجد | كنا جماعه عند الباب الرئيسي فدخلنا جميعاً ، الي جاي أول صار آخر شي ، هذا التصرف غلط |
لا يوجد أسم أو أرقام هاتف لصحاب الشكوى نحن نعمل على ايجاد حل للتزاحم الذي يحصل خارج بوابة المركز |
NAC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-10-77623 | 10/14/2019 12:00:00 AM | 10/15/2019 9:57:14 AM | 10/15/2019 12:00:00 AM | ||||||
905 | لا يوجد | لا يوجد | لا يوجد | في حال تغيير المواعيد الرجاء اخطارنا بذلك وليس بعد الحضور والانتظار نتفاجأ بتغيير الموعد والدكتور |
لا يوجد أسم أو ارقام اتصال لصحاب الشكوى نتمنى مستقبلاً ان تكون هناك وسيلة تواصل لاخبار المرضى بالتغييرات التي تحدث في نفس يوم الموعد |
NAC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-10-52511 | 10/14/2019 12:00:00 AM | 1/15/2020 1:09:05 PM | 10/15/2019 12:00:00 AM | ||||||
906 | لا يوجد | لا يوجد | لا يوجد | نرجو عدم جعلهم يدعون المرضى أخذ موعد ثاني وهم فاضين ولا يريدون العمل حتى باقي الدوام الرسمي |
لأنه لا يوجد معلومات عن المبلغ للشكوى تم عرض المشكله على قسم الاطباء للنظر فيها بشكل عام |
JHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-10-96198 | 10/13/2019 12:00:00 AM | 10/15/2019 11:30:24 AM | 10/13/2019 12:00:00 AM | ||||||
907 | - | - | - | التاخير |
لا يوجد تفاصيل في الشكوى ولا معلومات عن المشتكي |
JHC | Administrative | Complaint | Appointments | Administration | Low | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-10-42334 | 10/13/2019 12:00:00 AM | 10/15/2019 11:31:56 AM | 10/13/2019 12:00:00 AM | ||||||
908 | - | - | - | يرجى من الاطباء المزيد من الاهتمام في حضور المريض بالداخل وعدم استخدام التلفون والترحيب عالاقل |
تم اخبار مسؤوول الاطباء بتوجيههم بشكل عام للملاحظه السابقه |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-10-80011 | 10/13/2019 12:00:00 AM | 10/15/2019 11:37:17 AM | 10/13/2019 12:00:00 AM | ||||||
909 | ايوب امر الله | 39470326 | مثل رائحه السمك metformin hexal رائحه دواء |
حضر المريض بنفس اليوم لقسم الصيدلية لابلاغهم بالشكوى، وتم ابلاغه انه سوف ياخذ عينه من الدواْء ويتم ارسالها الى المختبر للتدقيق في الموضوع، وتم إبلاغ ادارة الصيدلية في الوزارة بالامر. |
NDC | Proffesional | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 19-10-46463 | 10/6/2019 12:00:00 AM | 10/20/2019 8:25:24 AM | 10/6/2019 12:00:00 AM | |||||||
910 | لا يوجد | 39897379 | عدد الدكاترة لا يتناسب وعدد المرضى لذا نتمنى زبادة عدد الدكاترة |
تم الاتصال بالمراجع واوضح ان المشكلة في تدافع المرضى والإزدحام والشجار للحصول على موعد وانتهاء المواعيد بسرعة وقلتها هو السبب في هذا التصرف من المرضى كما طلب فتح المركز على مدار الساعة وشكر على الإتصال تم إبلاغ المراجع عن قنوات التسجيل المسبق للمواعيد وعن نظام المركز في التعامل مع الحالات الطارئة كما تم ابلاغه عن خطة فتح مركز محمد جاسم كانو الصحي على مدار الساعة
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KHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10231 | 19-10-41969 | 6/25/2019 12:00:00 AM | 11/14/2019 11:08:43 AM | 7/1/2019 12:00:00 AM | |||||||
911 | رجاء محمد | 36601336 | umghada222@hotmail.com | تعديل باب حمام النساء العام بسبب سرعة انغلاقه وتضرر يدها |
تم تلقي الملاحظه من المريضه شفهياً، وتم التواصل مع قسم الصيانة وتصليح الخلل الحاصل في الباب، وتم الاتصال بها بتاريخ 15/10 الساعه 10.35 وابلاغها باخر المستجدات والاعتذار باسم ادارة المركز عن الضرر الذي اصابها |
NDC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-10-07785 | 9/30/2019 12:00:00 AM | 2/20/2020 2:00:31 PM | 10/14/2019 12:00:00 AM | ||||||
912 | عبدالله مقيش خلف | 39660828 | ارجوا تحويل ملفي الصحي الى مركز مدينة حمد الصحي وشكرا وذلك لقربه من المنزل ارجو عدم إهمال الرسالة
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تم الإتصال بالمراجع واتضح انه يعاني من مشكلة المسافة وان مركز مدينة حمد اقرب له من مركز الكويت الصحي تم ابلاغه عن آلية تحويل العلاج بالصحة الاولية مع ضرورة وجود المبررات لذلك وان الطلب يقدم في مركز مدينة حمد الصحي |
KHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-68802 | 6/25/2019 12:00:00 AM | 10/16/2019 8:09:00 AM | 7/1/2019 12:00:00 AM | ||||||||
913 | موسى علي موسى | 17720343 | ما في شكاوي
تقيم ممتاز عن التعامل وسرعة الخدمات والرضا العام عن الخدمة |
تم الإتصال ولكنه لم يرد |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-17082 | 6/25/2019 12:00:00 AM | 10/16/2019 8:11:27 AM | 7/1/2019 12:00:00 AM | ||||||||
914 | خميس جمعة | 33333331 | المستشفى دايخ اي واحد يجي يقدم الي يبغيه على كيفه ما توظفون رجال كله نسوان قسم الجراحه يبغي له ترميم |
رقم الإتصال خاطئ والشكوى غير واضحه
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KHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-03669 | 6/20/2019 12:00:00 AM | 10/16/2019 8:21:33 AM | 7/1/2019 12:00:00 AM | |||||||
915 | علياء الخلف | 39909311 | قسم المختبر: 1.زيادة عدد موظفي سحب الدم 2. التنسيق بين المرضى والقسم حسب الحالات والأولوية 3. توفير بديل لموظفي سحب الدم في حالات الإجازة او المرض
بعد انتظار ساعة ونصف لسحب الدم لم يتم سحب الدم واخبروني أن الوقت انتهى مع اني اخبرتهم سابقا لضرورة سحب الدم قبل الساعة 10:30 (تحاليل سلمانية) ولكن أخبروني أنه يجب الإنتظار حسب الأرقام |
تم الاتصال بالمراجعه وتوضيح الية العمل في المختبر علماً بأنه يتواجد من 2 إلى 3 موظفات لسحب الدم بشكل يومي وقد تبين أن المراجعه حضرت في وقت ضيق قرابة الساعة 10:15 صباحا وطلبت ان يتم تقديمها على المنتظرين فأبلغوها بضرورة الإلتزام بالأرقام ونظرا لزيادة عدد المراجعين في ذلك اليوم لن تكون هناك فرصة لسحب الدم وابلغت عن ضرورة مراجعتها في وقت مبكر في اليوم التالي إلاانها انتظرت بدون جدوى فقد تم ارسال عينات السلمانية نظرا للوقت المقرر لإرسال العينات ومن ثم تقدمت بشكوى بهذا الخصوص مع العلم بأن الموظفه المسؤلة وجهتها للحلول الممكنة ومنها التوجه لمختبر السلمانية نظرا لحاجتها لعمل التحاليل في نفس اليوم وبالنسبة لمقترحاتها بخصوص تحديد الأولوية فأنه لا يمكن ان يحدد موظف لخدمة معينة مثل سحب عينات السلمانية والصحة العامه فلن يتم توظيف القوى العاملة بالشكل الصحيح وسيسبب ضغطا على احد الموظفين مقابل عدم فاعلية آخرين كما يتم تحديد الأولوية لذوي الإحتياجات الخاصة فقط وليس بحسب نوع التحليل
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KHC | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-61624 | 6/23/2019 12:00:00 AM | 10/16/2019 8:54:44 AM | 7/1/2019 12:00:00 AM | |||||||
916 | بتول حسين | 34307208 | مشكورين على جهودكم المبذولة في تطوير المركز واتمنى مواعيد الأسنان تتطور للأفضل بدل الفوضى |
تم تنظيم المرضى وتنظيم توزيع الأرقام بدون تدافع وانتهت المشكله وقد تم الإتصال بالمراجعه ولم ترد
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KHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-92143 | 7/25/2019 12:00:00 AM | 10/16/2019 9:35:24 AM | 9/1/2019 12:00:00 AM | |||||||
917 | علاء محمد جعفر | 39992854 | تقييم ممتاز لتعامل الموظفيين ومدى الرضا عن الخدمه وتقييم جيد لسرعة الخدمات |
تم الإتصال والرقم خاص بوالدته وطلب منها ايصال الشكر من إدارة المركز لتقييمه للمركز وتشجيعهم للتواصل مع إدارة المركز لاي ملاحظات |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-81587 | 6/30/2019 12:00:00 AM | 10/16/2019 10:30:33 AM | 10/16/2019 12:00:00 AM | ||||||||
918 | ----- | 33074909 | - توفير عدد من الدكاتره - توفير موظفين أو اكثر للصيدلية - التأخير عند الصيدلية -عدم وجو أحد عند الصيدلية -الخروج والاعذار غير مناسبة في الصيدلية |
تم التواصل مع صاحب الشكوى من قبل مسؤل الصيدلية للمنطقة الخامسة السيدة علا، وكان الرد كالاتي: تم الاتصال برقم المشتكي 33074909 ، واستفسرت منها عن فحوي الشكوى وتبين ان الامر متكرر، وانها انتظرت لمدة ساعه عند الصيدلية . طبعا تم ابلاغها الانتظار ساعة ليس مقبول ابدا ومن حقك الشكوى على الصيدلية وكإثبات يمكنك اللجوء للإداري ك إثبات انتظار ساعه عند الصيدلية فقط.
بعد التحقق من الشكوى تبين ان الطبيب وصف الدواء في الساعة 12:14
وتم صرف الادوية الساعة 12:28
إي ان فترة الانتظار كانت 14 دقيقة فقط وهو الامر المقبول . |
BCC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 19-10-03100 | 10/10/2019 12:00:00 AM | 10/20/2019 1:23:46 PM | 10/20/2019 12:00:00 AM | |||||||
919 | ------- | 39410233 | الصيدلية تغلق فترة الافطار ، والفترة ليسة بقليلة، ولكن تغلق وقت الصلاة حيث تكون هذه الفترة متعبة على المرضى |
تم التواصل مع المراجع من قبل مسئول الصيدلية للمنطقة الصحية الخامسة، وكان الرد مالاتي:
تم الاتصال بالهاتف رقم الشكوى 39410233 ، 610802585وكان مقصد صاحبة الشكوى نفس الكلام فترة الانتظار عند الصيدلية وانه يجب توظيف موظف آخر .
تاريخ 7/10/2019 مسئولة العيادة الساحلية ، نوفة سك وهي الموظف الاخر ...
تم الرد على المريض على انه قدر الامكان نوفر موظف بديل ولكن في بعض الاحيان لا نتمكن من التغطية مثل ذلك اليوم مسئولة العيادة إجازة مرضية ، هذا بالإضافة الى ان الديوان به شاغر فنى صيدلة واحد فقط للصيدلية
بعد التحقق من الشكوى تبين ان الطبيب وصف الدواء في الساعة 12:11
وتم صرف الادوية الساعة 12:30
إي ان فترة الانتظار كانت 19 دقيقة فقط وهو الامر المقبول |
BCC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 19-10-25341 | 10/10/2019 12:00:00 AM | 10/20/2019 1:23:11 PM | 10/20/2019 12:00:00 AM | |||||||
920 | ------ | 36639657 | دكتورة فاطمة يدي محترقة ولا كن لم تكن الاولوية لي بل كانت للحالات اليومية |
تم التواصل مع الطبيب المسئول، وكان الرد كالاتي: كحالة طارئة تحمل اللون الأصفر وذلك لوجود حرق من الدرجة الأولى في يدها.
تم تسجيل المريضة وحصلت على موعد الساعة 20:55 على غرفتي للمعاينة.
بعد الرجوع إلى السجلات الطبية الالكترونية تبين أن المريضة تم معاينتها من قبل الممرضة المصنفة الساعة 19:05 وقمت أنا بادخال المريضة ومعاينتها الساعة 19:41 ( أي لم تتجاوز مدة الانتظار ساعة واحدة كما هو متعارف عليه للحالات التي يتم تصنيفها باللون الأصفر), وكان تشخيصها حرق من الدرجة الأولى في منطقة بسيطة لا تتجاوز ال 3 سم على أطراف أصابع اليد اليمنى.
وعليه فإني لم اتجاوز المدة المتعارف عليها ولم اهمل المريضة كما زعمت أنني "لم أكن لها الأولوية".
أرجو من التصنيف الحرص على إخبار المرضى بالوقت المتوقع للمعاينة حسب اللون
للعلم المريضة لم ترد على الهاتف لاكثر من مرة وفي فترات مختلفة |
BCC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10230 | 19-10-42022 | 10/6/2019 12:00:00 AM | 2/20/2020 2:01:31 PM | 10/22/2019 12:00:00 AM | |||||||
921 | هانم كمال | 36700337 | اشتكي على الدكتورة غدير يوسف على طريق الكلام و الاسلوب و التعامل معي عند الكشف |
بعد سؤال الطبيبة من قبل رئيس مجلس الادارة وتبين ان المريضة حضرت في الفتره المسائية وبعد المعاينة الطبيبة ابلغتها بأن حلتها تحتاج الى العلاج الذي دونتة لها وانها ستتحسن ، لكن المريضة ابلغتها بأنها تريد اجازة مرضية لنفس اليوم بتاريخ 1/10/2019م وانها لظروف لم تتمكن من الحضورالى المركز الصحي في الفتره الصباحية، ابلغتها الطبيبة بانها سوف تعطيها اجازه مرضية بناء على طلبها وليس الان حالتها في الوقت الحالي يستدعي الاجازة ، ثم قالت لها المريضة ( انا اول مرة اشوف طببة مثلك).تم التواصل مع المريضة من قبل د منى القاسمي و وتبين بأنها كانت تريد اجازة مرضية لانها لم تستطع الحضور للمركز في الفتره الصباحية، و ووضحت الدكتوره منى القاسمي للطبيبة التاكد من احقية الاجازة المريضة و اللتزام الطرفان بحسن التعامل. |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-10-66903 | 10/10/2019 12:00:00 AM | 10/17/2019 8:41:45 AM | 10/16/2019 12:00:00 AM | |||||||
922 | احمد مطلق الذوادي | 39665265 | شكر خاص للكتور هشام الشيخ |
تم توصيل الشكر للطبيب المذكور اعلاه من قبل رئيس مجلس الادارة |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-10-48187 | 10/14/2019 12:00:00 AM | 10/17/2019 8:47:47 AM | 10/15/2019 12:00:00 AM | ||||||||
923 | ليلى خليفة | 39603690 | المختبر ، يجب عليهم تذكير المريض قبل 10 ايام من موعد الامراض المزمنة |
Good morning, Regarding the above complain, I spoke to the patient and explained to her that our system does not show us appointments of patients in any clinic except lab (appointments for GTT, GTTP and ACPC only can be seen in lab system). Also that it does not come under lab protocol to call patients for blood collection. The patient understood my point and suggested me to forward her suggestion to the administration and nursing to take further action. She said that instead of calling or sending message one or two days before the appointment, it is better to send a reminder around 10 days before the appointment so that they can come to lab for blood collection and get enough time for the results to be ready. Please take note of the suggestion! Thank you, Best regards,
Humaira Haji Sr. Lab Technician BBK HIDD HC |
BKH | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-10-40569 | 10/14/2019 12:00:00 AM | 10/17/2019 8:52:32 AM | 10/15/2019 12:00:00 AM | |||||||
924 | محمد بوجير | 37269699 | اتعالج حق العصب (الضرس) في مركز عراد الصحي واليوم اتممت ثااني جلسه الساعة 11:20 صباحاً وباقي جلسة واحدة، حتى الساعة 11:50 لم يحددو لي موعد لآخر جلسة وعند اتصالي بهم (مرادو علي الا بعد ثالث اتصال) قالوا لي تفضل بالحضور للمركز لأخذ موعد..في الأخير يعني احنه عندنا أشغال ورانه مواعيد ثانية ما نقدر طول اليوم نروح المركز و نمشي ونخرب جدول مواعيدنا بس عشان تحديد موعد بضغطة زر ف اتمنى يتم تحديد الموعد بأسرع وقت |
تم الاتصال بالمريض من قبل إداري المركز، وقد أفاد بأنه تأخر لتحديد موعد له، وعليه انصرف من المركز، واتصل وطلب منه الحضور للمركز، النظام المتبع هو عدم اعطاء ببمواعيد بالهاتف، وقد أفاد بأن والدته حضرت في اليوم التالي وأخذت موعد له، الا أنه قال بأن الموعد متأخر، وعليه تم تقديم الموعد له |
NAC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10187 | 10187 | 19-10-43255 | 10/14/2019 12:00:00 AM | 10/17/2019 9:41:04 AM | 10/16/2019 12:00:00 AM | |||||||
925 | رقيه | 39692877 | ارجو توفير اشرطه السكر نقص في قسم اشرطه فحص السكر - نعاني من هبوط في السكر بسبب عدم توافر الاشرطه |
تم التواصل مع المريضه من قبل نائبه مشرفه التمريض بتاريخ 15-10-2019 وعمل اللازم تم اخذ رقم التواصل للاتصال بالمريضه حين استلام الماده المطلوبه |
HKC | Administrative | Complaint | Drugs Availability | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-39601 | 10/7/2019 12:00:00 AM | 10/17/2019 12:16:17 PM | 10/15/2019 12:00:00 AM | |||||||
926 | - | - | Need to improve attitude currently they have not friendly attitude answers to have quotstion appers to be scolding |
لم يتم تحديد القسم المعني ولكن تم تنبيه رؤوساء الاقسام على ضرورة حسن التعامل مع المرضى حتى تحت ضغط العمل |
HKC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-34285 | 10/3/2019 12:00:00 AM | 10/17/2019 12:31:51 PM | 10/16/2019 12:00:00 AM | |||||||
927 | - | - | تطوير المركز تكثيف عدد الدكاترة والمعامله الحسنه للمرضى |
تم تحويل الشكوى إلى رئيس مجلس الادارة يتم توزيع الاطباء على 3 نوبات ليسد احتياج المركز وتم تنبيه جميع الاقسام بضرورة حسن التعامل مع المريض |
HKC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-16404 | 10/4/2019 12:00:00 AM | 10/17/2019 12:38:39 PM | 10/16/2019 12:00:00 AM | ||||||||
928 | لا يوجد | لا يوجد | لايوجد | unknonwn@address.com | جميع العاملين ممتازين والآطباء شكرا على الخدمات |
إستبانة تفيد بأن الخدمات المقدمة بالمركز الصحي ممتازة |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-10-59449 | 10/17/2019 12:00:00 AM | 10/17/2019 1:04:09 PM | 10/17/2019 12:00:00 AM | ||||||
929 | منصور المنصور | لا يوجد | 32320022 | m.almansoor@gmail.com | كل الخدمات ممتازة ليست شكوى وإنما تسهيل صرف الدواء للأمراض المزمنة لكبار السن دون الحاجة إلى البطاقة الأصلية والإكتفاء بصورة في الهاتف |
تم الإتصال من قبل مسئولة قسم الصيدلة عدة مرات لم يتم الرد |
SKC | Administrative | Complaint | Policy & Procedure | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10230 | 19-10-46785 | 9/19/2019 12:00:00 AM | 2/23/2020 4:16:13 PM | 10/17/2019 12:00:00 AM | |||||
930 | J.S.Chaplot | لا يوجد | 36053122 | chaplot.chaplot@gmail.com | Appointment when online advance appointment is taken, why agin we need to take number and stand in line, There shall be an separate counter to attend who taken advance appointment online, just to open the file |
تم الإتصال بالمراجع عدة مرات والهاتف مغلق ملاحظة: بسبب تمديد ساعات العمل بالمركز الصحي من الساعة 7 إلى 8 مساءا فتم توزيع نوبات العمل على الفترتين الصباحية والمسائية وبسبب خروج المنسقين في إجازات سنوية فتم توزيع كونتر الخدمات على 3 كونترات الفترة الصباحية تم التنبه على المنسقين الإسراء في إجراء معاملة مرضى المواعيد أون لاين لتفادي خسران وقت الموعد |
SKC | Administrative | Complaint | Appointments | Nursing | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10230 | 19-10-50390 | 9/23/2019 12:00:00 AM | 2/20/2020 2:02:12 PM | 10/17/2019 12:00:00 AM | |||||
931 | فاطمة عبدالشهيد حسن | لا يوجد | 38385775 | unknonwn@address.com | وجود شخص ليس من طاقم التمريض أو الطاقم الطبي في غرفة المعالجة هو إنتهاك لخصوصية المريض إذ إنه في بعض الأحيان يحتاج المريض أن يتحدث في أمور خاصة وحساسة هذا يسبب إحراج للمريض |
لقد تحدثت المريضة مع إدارية المركز وأخبرتها بأن لديها شكوى وهو وجود شخص (تابع العقوبات البديلة) بقسم التمريض وإن من المفترض أن يكون بقسم السجلات الصحية أخبرتها بأن وجود هؤلاء الأشخاص هو إتفاقية بين وزارة الداخلية وبين وزارة الصحة ولا يمكن الإعتراض على ذلك، فنوهت بأنها سترفع الموضوع وتقدم شكوى بذلك، وبالفعل تم رفع الشكوى عن طريق تواصل ، وتم إبلاغ إداري المركز من قبل مسئول بالوزارة بنقل الشخص التابع للعقوبات البديلة من قسم التمريض إلى قسم السجلات الصحية بالفترة المسائية ، وذلك بتاريخ 13/10/2019 |
SKC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10230 | 19-10-19458 | 9/26/2019 12:00:00 AM | 2/20/2020 2:03:09 PM | 10/17/2019 12:00:00 AM | |||||
932 | Mohd Mustafa Arshad | لا يوجد | 32230329 | kasim-arshad@hotmail.com | Regarding Reception , I came here at 6.30p.m. they didnot give me appointment but the people coming after me the gave them. They asked me to go Naim hospital I came walking from Zinj and having pain in my heart, nowI have to go so far again, this is not fair. |
تم الإتصال بالمراجع والهاتف مغلق في حالة إنتهاء قائمة الأطباء للفترة المسائية وفي حالة إبلاغ المريض لقسم السجلات بالحالة الصحية وخاصة بوجود ألم بالقلب يتم إرسالهم إلى قسم التمريض للتصنيف ، أو إعطاء أقرب مرعد لليوم الثاني سواء للفترة الصباحية أو المسائية،، أما في حالة تصنيف المرضى كحالة عادية وليست طارئة وإصرار المريض بتلقي العلاج فيتم إبلاغهم بالتوجه لمركز النعيم بعد إغلاق المركز أي بعد الساعة 8 مساءا |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-10-93063 | 8/27/2019 12:00:00 AM | 10/17/2019 2:37:17 PM | 10/10/2019 12:00:00 AM | |||||
933 | لايوجد | 39872988 | شكر للمرضة مريم عبدالنبي على حسن تعاملها |
تم الاتصال بتاريخ 17/10/2019 الساعه 08.00 والساعه 09.45 (الهاتف مغلق) تم شكر الممرضة على حسن تعاملها وابلاغ الموظفين بالاقتداء بها |
NDC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-10-38022 | 10/14/2019 12:00:00 AM | 8/11/2020 8:23:42 PM | 10/17/2019 12:00:00 AM | ||||||||
934 | لايوجد | 39872988 | شكر للممرضة منار المدني على سرعة تقديمها للخدمات |
تم الاتصال بتاريخ 17/10/2019 الساعه 08.00 والساعه 09.45 (الهاتف مغلق) تم شكر الممرضة على حسن تعاملها وابلاغ الموظفين بالاقتداء بها |
NDC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-10-69069 | 10/14/2019 12:00:00 AM | 2/23/2020 7:11:38 AM | 10/17/2019 12:00:00 AM | ||||||||
935 | نوره محمد علي | وجود حارس امن يدعى محمد الدوسري يوجد لدية عادات سيئه وهي التحرش وقلة الادب يرجى عمل اللازم |
تم التواصل مع الشركه واتخاذ الاجراء اللازم معه وتم اخبارنا بأنه تم انهاء خدماته نظير الشكاوي المتكرره عليه |
YAE | Administrative | Complaint | Behavioral | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-56107 | 7/16/2019 12:00:00 AM | 10/20/2019 11:06:04 AM | 7/21/2019 12:00:00 AM | ||||||||
936 | مرضية عبدالنبي | 34449577/33504988 | Fatmajaffer6@iclod.com | توفير جهاز اضاءة العرق اثناء سحب الدم او تلقي العلاج، حيث ان ابنها مصاب بالسكلر ويعاني الموظفين من صعوبة الحصول على العروق فيضطرون لوخزه عدة مرات |
تم رفع الطلب للادارة للمتابعة، وتم الاتصال بالمريضة بتاريخ 15/10 الساعه 10.00 ولم يتم الرد تم اعادة الاتصال بالمريضة بتاريخ 17/10 الساعه 08.00 صباحاً، وتم اخذ اقتراحها وابلاغها بأنه تم رفع الموضوع للادارة للنظر في الام، وتم شكرها على اهتمامها. |
NDC | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-10-87826 | 10/14/2019 12:00:00 AM | 2/23/2020 7:17:50 AM | 10/17/2019 12:00:00 AM | |||||||
937 | لايوجد اسم |
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لا توجد غرفه شاغره حاليا لتحويلها لغرفه صلاة |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-01977 | 10/1/2019 12:00:00 AM | 10/20/2019 11:30:14 AM | 10/8/2019 12:00:00 AM | ||||||||
938 | عمر بن عبده عسري | شكوى لم يكن احد في قسم الاسنان و المريض استاء من خلو القسم من الاطباء و غادر القسم من غير علاجز |
تم التواصل مع المريض و اخذ شكوته بعين الاعتبار وتنبيه موظفي القسم . تم ارفاق نسخه من محضر الاجتماع |
YAE | Administrative | Complaint | Waiting Period | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-10-38437 | 10/7/2019 12:00:00 AM | 2/23/2020 7:21:59 AM | 10/17/2019 12:00:00 AM | ||||||||
939 | لايوجد اسم | DR IN ROOM 10 RUDE AND SHOUTS ON THE PATIENTS |
PT COULD NOT BE COMMUNICATED BECAUSE NOTHING WAS MENTIONED ON THE CARD ABOUT THE DETALS OF THE PATIENT DR AHMED MOOSA TOLD ABOUT THE COMPLAINT AND WAS WARNED NOT TO SHOUT |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-95302 | 10/1/2019 12:00:00 AM | 10/20/2019 11:37:28 AM | 10/17/2019 12:00:00 AM | ||||||||
940 | ناجي علي | DR MAJEDA HASAN REFUSED TO DO SUGAR TESTING CLAIMING THAT FRIDAY EMRGENCY |
THE PATIENT AND THE DR WAS CONTACTED THE PT CAME ON FRIDAY COMPLAINING OF LOWER BACK PAIN WHICH THE DOCTOR TREATED THEN HE ASKED TO DO ROUTINE SUGAR SO THE DR EXPLAINED THAT ROUTINE TESTING SHOULD BE DONE ON THE REGULAR DAYS NOT ON WEEKENDS OR PUBLIC HOLIDAYS WHICH IS RESERVED FOR URGENT AND EMERGENCY TESTING WHICH THE PATIENT DID NOT LIKE AND I EXPLAINED THE SAME THING BUT THE PATIENT DID NOT LIKE TO BE TOLD THATEST FOR SI |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-56570 | 10/4/2019 12:00:00 AM | 10/20/2019 11:41:50 AM | 10/17/2019 12:00:00 AM | ||||||||
941 | كريمة البلوشي | شكوى على عيادة الاسنان 2 و تعامل الدكتور مع المريضة |
تم التواصل مع المريضة و أخت الزوج المريضة في نفس اليوم واتضح بأن سبب المشكلة كانت عدم القدرة على التواصل مع المريضة حيث ان المريضة كانت لوحدها في البداية و هي لا تجيد اللغة العربية او الانجليزية للتواصل و تم شرح هذا الموضوع لأخت الزوج و كان من المفترض رجوع المريضة للعلاج في نفس الغرفة و لكنهم غادروا من غير تكمله العلاج. |
YAE | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-92118 | 9/2/2019 12:00:00 AM | 10/20/2019 11:46:12 AM | 9/11/2019 12:00:00 AM | ||||||||
942 | لايوجد اسم | 39331767 | غلق المراكزالصحيه وتحويل جميع الحالات لمركز واحد فقط يتسبب في ضغط العمل غير عادي على المراكز المفتوحه ويسبب الحصول على مواعيد متاخره |
تم الاتصال بالمريض وشرح الية عمل المراكز الصحيه وتم اخباره بأنه هناك في كل منطقة صحيه مركز يعمل 24 ساعه وسوف يتم فتح المراكز بشكل متواصل من الساعه 7 صباحا الى 8 مساء |
YAE | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-57901 | 10/7/2019 12:00:00 AM | 10/20/2019 11:56:10 AM | 10/20/2019 12:00:00 AM | |||||||
943 | عبالعزيز سلمان عبدالله | 39125450 | قد تقدمت مرارا بشألأن فتح البوابة الخارجية بنفس التوقيت السابق 6:30 صباحا والبوابة الداخلية 6:45 بنفس التوقيت السابق ايضاً ولقد تلفيت اتصالا بشأن ذلك الموضوع لإعادة النظر ارجو منكم مساعدتنا |
تم الإتصال بالمراجع وتوضيح الأسباب في تغير وقت فتح البوابات والأوقات الرسمية للعمل بالمركز ولكنه يكرر الطلب أكثر من مره |
KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-28132 | 8/14/2019 12:00:00 AM | 2/23/2020 4:17:01 PM | 10/10/2019 12:00:00 AM | |||||||
944 | لم تذكر | لم تذكر | عدم اخلاق موظفة المختبر أماني |
حضرت المراجعه الى مكتب إداري المركز الصحي لتشكو موظفة المختبر لعدم عمل الفحص للمراجعه نظرا لفوات رقم الأنتظار بكثير واشارت بأنها كانت في قسم الأشعة فوق الصوتية وانها تطلب عمل فحص نسبة الدم للزيارة المقبلة كما أضافت بأن الموظفه غير ملتزمه بقانون وانها تخدم بمزاجها بحد تعبير المراجعه واضافت بأن الموظفه قالت لها لو طلبتي المساعده بهدوء لساعدناك ولكن اسلوبك الغير لائق يحتم علي عدم المساعده تم استدعاء مسؤولة المختبر بعد أن تحققت من الموظفة وسألتها عن مجريات الحدث وقد اتضح ان المراجعه قد تلفضت بكلمات غير لائقه وكانت عصبية جدا ًلطلب الموظفة منها ان تأخذ رقما آخر وقد قالت المراجعه للموظفة انك غير محترمة لم تنكر المراجعه قول هذه الكلام ولكن بررت فعلها بأنه ردا ًعلى اسلوب الموظفة المراجعه كانت منفعلة جدا تم محاولة تهدئتها واطلاعها على الإجراءات وان الملاحظة والتعليمات مكتوبة بطريقة واضحه بالقرب من جهاز الارقام بأن على المراجع اخذ رقم جديد عند اجتياز رقمه بعشرة ارقام وتم توضيح انه كإجراء فهو صحيح إما عن كلام الموظفة فقد تم توجيه المسؤله لتنبيهها بالإلتزام بالقوانين والإجراءات ومساعده من يحتاج المساعده ان أمكن بحسب الوضع في القسم وأن لا يكون التعامل حسب اسلوب المراجع أو اهواء الموظف المراجعه قدمت شكوى مكتوبه دون ذكر اسم وكانت منفعله جدا ويصعب التفاهم معها وكانت عند دخولها على الإداري منفعله وتصف الموظفه بعديمة الإحترام وتقلل من شأنها وشان وظيفتها وهو ما لم تسمح به إدارة المركز مبينه أن الإحترام مفروض على الطرفين غادرت المكتب وهي منزعجة جدا ولم نتوصل معها لحل لشدة انفعالها بالأخص عند حضور مسؤلة المختبر وتوضيح موقف الموظفة أماني واعتبرت نقل أقوال الموظفة دفاعا عنها وغير حيادية في الشكوى
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KHC | Administrative | Complaint | Behavioral | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10230 | 19-10-73853 | 10/20/2019 12:00:00 AM | 10/20/2019 12:51:30 PM | 10/20/2019 12:00:00 AM | |||||||
945 | لا يوجد | لا يوجد | دخول مريض ثاني على الدكتورة أثناء تواجد المريض الأول في قسم فني الأسنان |
تم توصيل الشكوى لمسؤلة قسم الأسنان لوضع الحلول المناسبة التي تحفظ خصوصية المرضى اثناء العلاج سلوك خاطئ من المراجعين بعدم الإنتظار لحين الإستدعاء أو عدم الإستئذان قبل دخول العيادات وانتظار الإذن بالدخول |
KHC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-06812 | 8/29/2019 12:00:00 AM | 10/20/2019 1:02:37 PM | 10/10/2019 12:00:00 AM | |||||||
946 | لا يوجد | 33843838 | الرجاء اصلاح الخلل في نظام صرف ادوية الربو - ضاق النفس نظام صرف ادوية الربو يحتاج اللى تعديل حيث ان الوصفة يجب ان تكون صالحه لمدة 3 أشهر ولكن نظام تسجيل أدوية الربو يتطلب الدخول على الطبيب كل مره مما يؤخر المريض ويسبب ازعاج غير مبرر كما يؤثر على صحته حيث لا تتوفر المواعيد دائما ويتاخر صرف الدواء |
تم طرح المشكله في اجتماع مجلس الإدارة وتحويلها على مسؤلة الصحيدليه للتواصل مع المراجع ولكنه لم يد على الهاتف تم عمل اتفاق داخلي بين الأطباء والصيادله كحل مؤقت للمشكله بوضع ملاحظة من قبل الأطباء في النظام يسهل طريقة صرف الدواء لمرضى الربو ويبين فيه الطبيب نوع الدواء طوال فترة العلاج لحين حل المشكله في نظام اي صحة بشكل تام تم محاولة الأتصال 20 اكتوبر وردت المراجعه وتم توضيح الإجراءات المتخذه لتصحيح الوضع |
KHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10231 | 19-10-13253 | 8/8/2019 12:00:00 AM | 11/14/2019 10:40:51 AM | 9/22/2019 12:00:00 AM | |||||||
947 | حسن محمد | 33345015 | قسم الطارئات ما عندهم اخلاق مع المرضى |
تم تحويلها لمسؤلة التمريض وحاولت الإتصال يبدو ان الرقم خاطئ لانه مكتوب العربي والأنجليزيه في آن واحد |
KHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-10-64683 | 10/1/2019 12:00:00 AM | 10/20/2019 2:15:51 PM | 10/20/2019 12:00:00 AM | |||||||
948 | عبدالرسول ميرزا | لا يوجد | 38888233 | الأسنان ارجو مقابلة الشخص المسئول |
الرد على شكوى المريض عبدالرسول ميرزا بخصوص مواعيد قسم الاسنان بعد التواصل مع المريض لمعرفة الشكوى رد انه اقتراح لطريقة النداء للمرضى لتسجيل مواعيد الاسنان فلا توجد ارقام وعند البدء بالتسجيل الشخص المتاخر ياخذ مكان الشخص القادم اولا وهذا ليس فيه عدل فيقترح بتوزيع ارقام او وضع صندوق لوضع البطاقات حتى يتم حفظ حق الشخص. فتم الرد علي المريض سوف يرفع اقتراحه على مسئولة خدمات الاسنان وتم شكره على الاقتراح.
هذا ما لزم ولكم جزيل الشكر والامتنان.
شكرا د. عبير الجناحي منسقة المنطقة الصحية الاولى لخدمات صحة الفم والاسنان
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MHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-43691 | 8/21/2019 12:00:00 AM | 10/20/2019 4:16:43 PM | 9/22/2019 12:00:00 AM | ||||||
949 | أ. علي | 39772988 | الأسنان شكر لجهودكم الأسنان يرجى التشاور لإيجاد آليه أخذ مواعيد أسنان الطوارئ ، حيث يختلط الناس و ليس بحسب أولوية الحضور |
تعطى مواعيد طوارئ الأسنان بحسب أولوية الحضور و يقوم حارس الأمن قدر المستطاع بتنظيم دخول المرضى عند بدء الدوام ، أما مواعيد الطوارئ ( Extra ) فتأخذ لحالات الألم و النزيف تم الاتصال عدة مرات لمقدم الشكوى و إيضاح أليه العمل ، و لكن المريض لا يرد
تم الاتصال بالمريض عده مرات و لكنه لا يرد على هاتف المركز |
IHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 19-10-36552 | 8/27/2019 12:00:00 AM | 12/1/2019 11:27:54 AM | 9/16/2019 12:00:00 AM | |||||||
950 | غير مسجل | شكر على حسن المعاملة |
IHC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 19-10-21921 | 9/4/2019 12:00:00 AM | 2/23/2020 7:33:20 AM | 9/16/2019 12:00:00 AM | ||||||||||
951 | غير مسجل | بالنسبة إلى قسم الأسنان من المفروض أن تكتب لوحة أو إعلان يوضح فيه عدد المرضى الذين من نفس العائلة للفترتين الصباحية و المسائية حتى لا تفاجئ العائلة . و أما بالنسبة للأرقام لماذا لا تعطى و تحدد لهم مواعيد بدلا من أن ينتظر المريض إلى أن يتم فتح الأرقام و بالتالي لا يعرف من الأول و الثاني و الثالث |
يوجد في قسم الأسنان لوحه تبين عدد المواعيد التي يمكن لأفراد العائلة حجزها للفترتين الصباحية و المسائية . * يتم فتح جهاز الأرقام لطوارئ الأسنان مع بدء دوام الفترة الصباحية عند الساعة السابعة صباحا ، و بالنسبة للفترة المسائية يتم فتح الجهاز عند الساعة 03:45 مساء أي قبل بدء و قت العيادة ب 15 دقيقة ، كما هو متبع في المراكز الصحية ، و يقومم حارس الامن بنتظيم دخول المرضى في الفترة الصباحية عند بدء الدوام ، كما يتواجد أيضا عند فتح جهاز الأرقام في الفترة المسائية للتنظيم و تفادي حدوث أي مشاكل . |
IHC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-10-78529 | 9/4/2019 12:00:00 AM | 10/21/2019 11:46:22 AM | 9/16/2019 12:00:00 AM | |||||||||
952 | أميرة حاجي | 39848191 | قسم الأسنان يحتاج إلى توسعة ( ممكن : المساحة الفاضية من قسم الملفات ) ‘ إضافة علاج تلبيس ،، و زراعة أسنان . و شكرا جزيلا |
المقترح خدمة إضافية غير متوفرة في الوزارة ، و يتطلب إضافتها نوفير كوادر و معدات و مكان . و سوف يتم رفع المقترح للإدارة من قبل الطبيب المسئول في قسم الأسنان |
IHC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-10-53811 | 9/4/2019 12:00:00 AM | 10/21/2019 11:53:57 AM | 9/4/2019 12:00:00 AM | ||||||||
953 | غير مسجل | مرحبا أخي المحترم من يهمه الأمر و ضع توزيع الأرقام للأسنان غير حضاري و ظالم ، كأننا في سوق غنم ، و الأوادم يتشاجرون من أجل الأرقام ( الوضع محرج ) و ظالم . لذلك أقترح و ضع أرقام بطاقات بعدد الأرقام الموزعة بعد ذلك بحيث من يصل أولا يحصل رقم واحد ، نو بعد ذلك عند فتح الجهاز يبرز البطاقة و يحصل على أول موعد ، و هكذا أفضل من أن ينتظر الشخص و بعدها بسبب الفوضى لا يحصل على لرقم حتى لو وصل أول واحد . و سلامتكم التنظيم إسلوب حضاري و دليل على إرتقاء الخدمة الصحية
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يقوم حراس أمن المركز بدور يشكرون عليه في تنظيم المرضى عند أخذ أرقام طوارئ الأسنان في الفترتين الصباحية و المسائية ، كما تستخدم حواجز / أعمدة لتنظيم دخول المرضى عند بدء الدوام و لمنع تدافع المرضى على جهاز الارقام .
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IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-10-89761 | 9/4/2019 12:00:00 AM | 10/21/2019 12:08:56 PM | 9/16/2019 12:00:00 AM | ||||||||
954 | ابراهيم محمد أمين | 39603414 | أشكو من زيادة لطف الموظفين بالاستقبال. رائعين خدمةً و خلقاً و تعاملاً. أشكرهم |
NAC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-10-50334 | 10/14/2019 12:00:00 AM | 10/21/2019 12:47:35 PM | 10/21/2019 12:00:00 AM | |||||||||
955 | نور صديق | 37795005 | noorsiddiq4711@gmail.com | شكراً على الاهتمام قسم رعاية الأمومة |
NAC | Administrative | Appreciation | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-10-40716 | 10/17/2019 12:00:00 AM | 1/15/2020 1:07:30 PM | 10/21/2019 12:00:00 AM | ||||||||
956 | غير مسجل | بسم الله الرحمن الرحيم إلى من يهمه الأمر نعاني نحن مرضى السرطان من عدم توفر الأغراض الناقصة في قسم العلاج الطبيعي بمركز مدينة عيسى الصحي من جهاز Tens حيث أنه على كل مريضة الانتظار لفترة حتى يأتي دورها ، حيث أنهم يملكون جهاز واحد فقط للقسم كله ، و أيضا عندما احتجنا لعلاج الوذمة اللمفاوية بما أن الاخصائية مؤهلة للعلاج و لكن القسم يفتقر إلى الأربطة الضاغطة لتؤدي الأخصائية عمله و تعالج المرضى هناك نواقص كثيرة بالقسم ، حتى الخصوصية معدومة للمريض مع الأخصائية ، حيث انه في مصلحة المريض و المواطن الذي يعاني و لكم الأجر و الثواب ،ن و حفظكم الله للوطن و المواطن و لكمم جزيل الشكر و الامتنان بحرينية مريضة بالسرطان عافاكم الله و حماكم |
* يتوفر في القسم عدد كاف من الأجهزة ، كما يتم التنسيق بين قسم النساء و الرجال لتفادي الانتظار للمرضى ، أما بالنسبة إلى توفير الأربطة الضاغطة لمرضى ما بعد إستئصال الثدي فإنه يتم توفيرها في مجمع السلمانية الطبي بينما نقوم في المركز الصحي بإعطائهم برنامج العلاج الطبيعي للازم لهم و الأن قسم العلاج الطبيعي بصدد حصر أعدار المرضى الذين يحتاجون الأربطة الضاغطة ، و في حال وجود عدد كاف من المرضى سيرفع الموضوع للحهات المعنية للعمل على توفير الأربطة في قسم العلاج الطبيعي بالمركز الصحي . * أما من ناحية خصوصية المريض فقد تم توفير غرفة إضافية في قسم النساء و كذلك تم مراجعة سياسة القسم |
IHC | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 19-10-86484 | 9/17/2019 12:00:00 AM | 10/21/2019 12:54:32 PM | 10/3/2019 12:00:00 AM | ||||||||
957 | بيان ابراهيم | 37256568 | عدم القبول من اجل علاج الطفله في عياده الاسنان بسبب التأخر خمس دقائق عن الموعد علما ان هذه طبيبه الاسنان دائم تتعذر من اي عمل عياده رقم 1 الطبيبه الفلبينيه |
تم التواصل مع والد المريضه من قبل مسؤوله قسم الاسنان وابدى استياءه من معامله الطبيبه واخبر انه اتى بعد عده ايام وحصل على العلاج الكامل ( طبيبه اخرى ) سيتم التواصل مع الطبيبه من قبل الدكتورة المسؤوله د.منار الخشرم |
HKC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-16816 | 9/25/2019 12:00:00 AM | 10/28/2019 10:41:15 AM | 10/20/2019 12:00:00 AM | |||||||
958 | قحطان عارف عبدالله | 33113899 | الاستعلامات المتواجدون فيه غير اخلاقين ( نفسيه ) الموعد من 8 ليلا إلى 1 فجرا مو معقول |
تم الاتصال بالمريض اكثر من مره ولايوجد رد تم تنبيه جميع الموظفين بحسن التعامل مع المرضى حتى تحت ضغط العمل اما بالنسبه للمواعيد .. يتم اعطاء المريض اقرب موعد موجود وحث المرضى على اخذ موعد مسبق عن طريق مركز الاتصال او الموقع الالكتروني . |
HKC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-25648 | 10/2/2019 12:00:00 AM | 10/28/2019 10:40:12 AM | 10/20/2019 12:00:00 AM | |||||||
959 | بدرية عبدالله أحمد النجار | 37771190 | قسم العلاج الطبيعي الرجاء توفير الأجهزة الخاصة بمرضى السرطان (الثدي ) |
يتم عمل علاج طبيعي لمرضى السرطان في المركز الصحي، و أما بالنسبة للأربطة الضاغطة فتتوفر في مجمع السلمانية الطبي و نحن بصدد حصر أعداد المرضى و في حال وجود عدد كاف من المرضى سيرفع الموضوع للجهات المعنية للعمل على توفير الأربطة في قسم العلاج الطبيعي في المركز |
IHC | Administrative | Suggestion | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-10-68881 | 9/23/2019 12:00:00 AM | 10/21/2019 2:03:37 PM | 10/3/2019 12:00:00 AM | ||||||||
960 | ياسر مسعد | 33339750 | نرجو توفير مكان للصلاة |
لا يتوفر حاليا مكان يمكن تخصيصة للصلاة ، و قد أبدى المراجع تفهمه و قد أبلغناه بأننا سنخصص مكان للصلاه في حال توفرغرفة لذلك |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10202 | 10202 | 19-10-12999 | 9/29/2019 12:00:00 AM | 10/21/2019 4:23:51 PM | 10/3/2019 12:00:00 AM | |||||||
961 | إبراهيم الأمين | 33361867 | جيد جدا التعامل و الخدمات ، نتمنى التطوير أكثر في جميع الأقسام و الالتزام بالمواعيد تطوير الصيدلية لأنه لا يوجد دواء غير البندول و بعض الأدوية غير موجودة لماذا ؟ شكرأ جزيلا لكل طاقم العمل من جميع الفئات . |
هاتف المراجع لا يقبل المكالمات |
IHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-10-69701 | 9/17/2019 12:00:00 AM | 1/15/2020 8:46:21 AM | 9/24/2019 12:00:00 AM | |||||||
962 | خلود جاسم | 39710777 | khulood jassim94@gmail.com | حبوب الغدة الدرقية ليس لها تأثير بعد تغيير الشركة ، مما سبب سلبا في صحة المريض . |
تم التواصل مع المراجع من قبل مسئولة قسم الصيدليه و أبلغته بأن تغيير شركات الأدوية يكون من قبل الجهات المختصة في الاداره و أن المركز الصحي يوفر ما توفرة وزارة الصحة |
IHC | Administrative | Complaint | Clinical Management (Treatment) | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10230 | 19-10-95909 | 9/15/2019 12:00:00 AM | 2/23/2020 3:16:17 PM | 10/8/2019 12:00:00 AM | ||||||
963 | ريمة علي جاسم | 33133787 | قسم الرعاية بطئ كبير في المعاملة غير عن نقل معلومات غير صحيحة ، و تشتيت في القسم . قسم الرعاية : انتظار نصف ساعة فقط لأخذ معلومة عن الغرفة اللازم على المريض معاينته ، غير الانتظار مجددا في المختبر و الدكتور |
ذكرت المراجعة بأنها استائت من طول الانتظار لمجرد الاستفسار عن الموعد حيث كان عدد المراجعين ليس بقليل على موظفة قسم الرعاية و قد أبدت تفهمها لزيادة عدد المراجعين |
IHC | Administrative | Complaint | Waiting Period | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 19-10-70986 | 9/15/2019 12:00:00 AM | 10/21/2019 4:41:00 PM | 10/3/2019 12:00:00 AM | |||||||
964 | حميد صالح أحمد صالح | 39733703 | كانت عندي حالة طارئة بتاريخ 23/09/2019 يوم الاثنين الساعة 1:00 مساء و لم يتم علاجي و تصنيفي من قبل حجرة رقم ( 1 ) مع الشكر |
حالة لمريض لم تكن طارئة و قد تم التواصل معه بشكل مباشر حيث حضر شخصيا إلى المركز بتاريخ 24/09/2019 بخصوص هذا الموضوع و لم يتفهم بأن حالته لم تكن طارئة |
IHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-10-08100 | 9/23/2019 12:00:00 AM | 10/21/2019 4:49:26 PM | 4/24/2019 12:00:00 AM | |||||||
965 | غير مسجل | مراوح الحمام |
مراوح الحمامات تعمل و قد تمت المعاينه من قبل فنيي الصيانة |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-10-10258 | 10/10/2019 12:00:00 AM | 10/21/2019 4:55:34 PM | 10/13/2019 12:00:00 AM | ||||||||
966 | غير مسجل | خرجنا دون علاج لتأخر الدكتورة و عدم مناداتنا |
يتم علاج المرضى بحسب أوقات المواعيد و ، يستثني في ذلك الحالات الطارئة المصنفة من قسم التمريض |
IHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 19-10-48031 | 10/10/2019 12:00:00 AM | 2/23/2020 4:22:01 PM | 10/13/2019 12:00:00 AM | ||||||||
967 | غير مسجل | أريد تسريع المواعيد و جعلهم في أسرع وقت وايد تاخرون المواعيد ( ليش يعني ) |
يتم علاج المرضى بحسب أوقات المواعيد بإستثناء الحالات الطارئة المصنفة منن قبل التمريض ، كما يمكن للمرضى حجز المواعيد مسبقا عن طريق الحجز الالكتروني أو عن طريق مركز الاتصال لتجنب الانتظار |
IHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 19-10-77195 | 10/20/2019 12:00:00 AM | 2/23/2020 4:28:04 PM | 10/21/2019 12:00:00 AM | ||||||||
968 | غير مسجل | 39022210 | الجميع بطيئ |
لا يرد المراجع على الهاتف |
IHC | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10230 | 19-10-78203 | 10/13/2019 12:00:00 AM | 2/23/2020 4:28:32 PM | 11/4/2019 12:00:00 AM | |||||||
969 | لايوجد اسم | الادوية تجاريه لا يستفيد المريض منها |
موضوع شراء الادويه و توافرها يعتمد على المخازن المركزيه و لجنه الشراء هناك اذا اخذ المريض الدواء و احس انه غير فعال فعليه ان يأتي للطبيب و يخبره بهذا الامر و يعمل الفحوصات اذا لزم الامر اذا عانى من اي اعراض جانبية بسبب تغير الشركات. لا يوجد اي رقم للتواصل مع المريض من اجل معرفة ادويته |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-10-15744 | 10/20/2019 12:00:00 AM | 2/23/2020 7:34:20 AM | 10/21/2019 12:00:00 AM | ||||||||
970 | مصطفى عبدالرحمن محمد | 34442875 | عدم توافر دواء المعده و اقلام الانسلين |
تم الاتصال بالمريض و التاكد من وصفته بعد اخذ رقمه الشخصي و تبين ان دواء المعده غير موجود في الصيدليه بسبب انقطاعه من المخازن المركزيه اما اقلام الانسلين (نوفومكس) فلم يستلمها المريض و ذلك لان الطبيب لم يجدد وصفة دواء النوفومكس بل جدد وصفه اقلام انسلين نوع اخر (هيومالوغ) و هذا النوع قد اوقفه الطبيب من قبل و كتب له دواء النوفومكس لهذا تم اخباره ان يحضر للمركز و ياخذ موعد و يتاكد من ان الطبيب جدد له وصفة النوفومكس . |
YAE | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10230 | 19-10-29529 | 9/4/2019 12:00:00 AM | 2/23/2020 7:38:19 AM | 10/21/2019 12:00:00 AM | |||||||
971 | لايوجد اسم | شكوى على نظام المواعيد و خدمات صحة الاسنان بشكل عام |
|
YAE | Administrative | Complaint | Facilities and Services | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-02406 | 10/13/2019 12:00:00 AM | 10/23/2019 10:12:44 AM | 10/21/2019 12:00:00 AM | ||||||||
972 | لايوجد اسم | شكوى على خدمات قسم الاسنان بشكل عام و عدم الرد على الهاتف (خصوصا عيادة الأطفال) |
بالنسبة للرد على المكالمات يتم دائما الرد على الهاتف الا في حالة انشغال الطبيبة و المساعدة بالمريض يصعب ترك المريض و الرد على الهاتف, علما بأن المساعدة و الطبيبة لديهم ساعتين امومة اي ان العيادة تكون مغلقة من بعد الساعة 12:15 . |
YAE | Administrative | Complaint | Facilities and Services | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-84320 | 10/20/2019 12:00:00 AM | 10/23/2019 10:15:29 AM | 10/21/2019 12:00:00 AM | ||||||||
973 | جاسم محمد | 33771185 | التجمع الصباحي للأخذ مواعيد الاسنان غير حضاري بسبب التدافع للحصول على اول 15 رقم |
تم الاتصال بالمريض من قبل مسؤولة قسم الاسنان وتم توضيح طرق تسجيل المرضى ووجود نظام التسجيل المسبقاقترح المريض ان يكون التسجيل ان يأخذ اسم المريض و الرقم الشخصي حين وصول المريض وفتح عيادات اضافية |
BKH | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-10-69695 | 10/1/2019 12:00:00 AM | 10/24/2019 7:53:18 AM | 10/8/2019 12:00:00 AM | |||||||
974 | يحيى الجشوبي | 38005552 | مركز بنك البحرين و الكويت الصحي الساعة 4 عصرا لاتوجد به مواعيد |
صباح الخير
تم الاتصال بالمريض واقترح باعادة توزيع المجمعات التابعة لمركز بنك البحرين و الكويت الصحي بالحد لان المركز مزدحم بسبب اعداد المرضى المسجلين فية وانة حضر يوم امس بتاريخ 23/10/2019 وقد اخبرة حارس الامن بأن المواعيد انتهت وكان يريد الدخول على الطبيب بنفس اليوم فوجة للذهاب الى قسم المعالجة اذا حالتة طارئة او الذهاب الى مركز المحرق الصحي بعد 7 ... فذهب الى قسم المعالجة و وجود بأن قاعة انتظار ممتلئة بالمرضى في انتظار تصنيفهم و افاد ايضا بانة لايلوم الموظفين في المركز بسبب هذا الشيء لانه خارج عن ارادتهم وذك مره اخرى بانة توزيع المجمعات سوف يساهم في حل المشكلة . تم ابلاغة بانة سوف يرفع مقترحة للأدارة العليا لدراسة المقترح
تحياتي
|
BKH | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10230 | 19-10-76755 | 10/24/2019 12:00:00 AM | 2/23/2020 3:15:37 PM | 10/24/2019 12:00:00 AM | |||||||
975 | علي حسين المعماري | 39683932 | عدم توافر أدوات فحص السكر |
تم الإتصال بالمريض وأخبر بإستطاعته إستلام الأشرطة لتوافرها وتم أخذ رقم الهاتف للتواصل معه في حين توافر باقي المواد |
YAE | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-10-56578 | 10/2/2019 12:00:00 AM | 10/24/2019 9:17:58 AM | 10/23/2019 12:00:00 AM | |||||||
976 | محمد رحمه | 33151020 | التأخير بقسم التضميد لمده 45د واكثر |
تم الإتصال بالمريض وأخبر بالتأخر في قسم التضميد يوم الإثنين وأقترح لزيادة عدد الممرضات بالغرفة لوجود ممرضة واحده
يوم الاثنين يفتح قسم التضميد للتضميد والعلاج بالتثليج، فيزداد أعداد المترددين بالغرفة واقتراح زيادة الممرضات يرفع لإدارة التمريض |
YAE | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10230 | 19-10-30502 | 10/7/2019 12:00:00 AM | 2/23/2020 4:28:58 PM | 10/23/2019 12:00:00 AM | |||||||
977 | حسم محمد جناحي | 39332556 | تاريخ 17/8/2019 الساعة 11 مساءً غرفة 10 السيد جودة كنت أعاني من صداع واعراض زكام وارتفاع الضغط وطلبت من الدكتور مراجعة طلب تحليل سابق وقال ان الملف لا يفتح في هذا الوقت وطلبت تحويل لأخصائي في مستشفى الملك حمج وقال لا يمكن ذلك في هذا الوقت لان يجب احضار الملف صباحاً وحالات المساء للحالات البسيطة ولا يفتح الملف بالكمبيوتر |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه على الطبيب سيد جودة حيث افاد المريض بانه قام بمراجعة المركز الصحي بتاريخ 17/8/2019 الساعة 11 مساءا وهو يعاني من زكام و أرتفاع بسيط في الضغط وقام الطبيب بمعاينته واعطائه الادوية اللازمة ولكن عندما طلب من الطبيب التأكد من بعض التحاليل اخبره الطبيب انه عليه مراجعة المركز صباحا ثم طلب المريض من الطبيب تحويله على قسم الانف والاذن والحنجرة لوجود مشكله مزمنه لدى المريض في الجيوب الأنفية رفض ايضا وأخبره بان يقوم بمراجعة الطبيب في الفترة الصباحية. تم التوضيح للمريض بان المركز في الفترة المسائية بعد الساعة التاسعة يستقبل الحالات الطارئة و المرضى من جميع مناطق المحرق نظرا لاغلاق جميع المراكز الصحية الأخرى بمنطقة المحرق وبأن وقت الاستشارة اقصر ومخصص للحالات الطارئة وأما مراجعة التحاليل والتحويلات غير الطارئة وغيرها من الخدمات الوقائية والعلاجيةو الأسرية والاستشارات الاجتماعية وسحوبات الدم الاعتيادية فمتوفرة للمرضى التابعين لمركز المحرق على فترتين صباحية من الساعة 7 صباحا الى 2.15 بعد الظهر وفترة مسائية من الساعة 5 مساءا الى الساعة 9 مساءا كما تم التنبيه على الطبيب بضرورة تحسين اسلوب التواصل مع المرضى والانتباه لاعطاء المريض حقه الكامل أثناء الأستشارة الطبية لضمان تقديم أفضل خدمة صحية ممكنة للمراجعين في المركز الصحي . تم أخبار المريض بالقيام بتنبيه الطبيب لتفادي تكرار مثل هذه الشكوى .
د.خلود العصفور نائب رئيس مجلس ادارة مركز المحرق الصحي 26/8/2019 |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-48841 | 9/8/2019 12:00:00 AM | 10/24/2019 10:12:40 AM | 9/9/2019 12:00:00 AM | |||||||
978 | محمد عبد الناصر | 36850811 | الاستقبال: عدم مراعاة المريض تعامل الموظفة غير جيد زسيء التاريخ 23/8/2019 الوقت 2:00 مساءً |
تم التواصل مع المريض وابلغني بأن موظف السجلات قام بإرساله للطوارئ لان ابنه تعبان ولكن لم يتم تصنيفه والمريض وتعاملت معه بطريقه سيئة وطلبت من المريض من المريض وصف الموظفة حيث أن في الوقت المذكور كانت هناك 3 موظفات ولكنه لم يذكر لذا طلبت منه الرقم الشخصي للتأكد من الموظفة التي قامت بتسجيله لكن لم يكن لديه البطاقة وطلب مني الاتصال لاحقاً تم الاتصال به مرة اخرى بتاريخ 16/9/2109 ولم يرد على اتصالي تم الاتصال به 22/9/2019 ولم يكن لديه البطاقة أيضاً
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MHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-08696 | 9/8/2019 12:00:00 AM | 10/24/2019 10:22:57 AM | 9/12/2019 12:00:00 AM | |||||||
979 | محمد المنتصر | 720121639 | 35656330 | اتقدم بشكوى ضد الموظفة امينة قسم السجلات بتاريخ 15/9/2019 تتعمد في تأخير الموعد بالرغم من وجود اشخاص تم الحجز لهم زالدخول على الدكتور وقت الوصول 8:30 وقت الموعد 9:55 |
تم التواصل مع المريض والتأكد من المواعيد المسجلة في وقت وصوله من الساعة 8:25 إلى 8:40 زجميع المواعيد اعطيت في نفس وقته في حدود الساعة 9:40 إلى 9:55 لذا فإن الموظفة لم تتعمد تأخيره وقد تم ابلاغ المريض بذلم أما بخصوص أن الأشخاص الموجودين قد دخلو قبله فإن الطبيب المسجلين عليه كان يعالج المرضى بشكل أسرع من الباقي |
MHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-53348 | 9/17/2019 12:00:00 AM | 10/24/2019 10:33:42 AM | 9/18/2019 12:00:00 AM | ||||||
980 | حليمة عبدالله | 36882393 | دكتور الأسنان لا يتعامل مع المرضى بشكل لائق ودائماً ترفع صوتها على المرضى وتكلمهم بإحتقار |
تم التواصل مع المريضة وتم التحدث مع الطبيبة حيث أنها أوضحت بأنه يوجد سوء فهم وأنها لم ترفع صوتها على المريضة |
MHC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-51067 | 9/8/2019 12:00:00 AM | 1/6/2020 9:24:31 AM | 12/29/2019 12:00:00 AM | |||||||
981 | أبو حسين | 37188606 | الاستقبال مواعيد الأسنان أخذ رقم أو البطاقة السكانية |
تم التواصل مع المريض ويقترح تغيير طريقة مواعيد الأسنان بأخذ البطاقة أو توزيع أرقام تم ابلاغ المريض بأنه يتم التواصل مع الإدارة لتغيير الطريقة المطبقة حالياً وفي انتظار الموافقة |
MHC | Administrative | Suggestion | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-29295 | 9/17/2019 12:00:00 AM | 10/24/2019 10:44:37 AM | 9/18/2019 12:00:00 AM | ||||||||
982 | لا يوجد | لا يوجد | لا يوجد | فكرة وضع المراجعين في الردهة تحتاج إلى نظر |
مقترح لتغيير مكان انتظار المرضى |
MHC | Administrative | Suggestion | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-36970 | 9/26/2019 12:00:00 AM | 10/24/2019 10:46:27 AM | 9/26/2019 12:00:00 AM | |||||||
983 | لا يوجد | لا يوجد | لا يوجد | خدمات سيئة جداُ من قبل مواعيد الأسنان ومن قبل أطباء الأسنان |
تم رفع الشكوى لمسئولة قسم الأسنان |
MHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-19543 | 9/26/2019 12:00:00 AM | 10/24/2019 10:48:24 AM | 9/26/2019 12:00:00 AM | ||||||
984 | لا يوجد | لا يوجد | لا يوجد | ارجو معاملة المرضى بشكل لا بأس به غرفة الدكتور رقم 8 |
لا يوجد رقم للتواصل ومعرفة اسم الطبيب |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-21440 | 9/26/2019 12:00:00 AM | 10/24/2019 10:56:02 AM | 9/26/2019 12:00:00 AM | ||||||
985 | نواف بوحسن | 36661137 | اتقدم إلى سعادتكم بشكوى بخصوص مواعيد الأسنان وسوء الطريقة التي يتم الحصول بها على الموعد حبث أن الموظفين ورجل الأمن يشكرون على مايبذلونه في خدمة المرضى ولكن طريقة استلام المواعيد جدا سيئة وكلي أمل في حل المسألة سواء من قبلكم أو من قبل الجهات المختصة والمعنية وشكرا |
لقد تم التواصل مع السيد نواف بوحسن اليوم وتحدث عن طريقة التسجيل الغير حضارية لاخذ موعد للاسنان وعن تزاحم المرضى عندما زار المركز فتم اخباره انه منذ فتره وجيزه تم تفعيل جهاز الترقيم لاخذ مواعيد لقسم الاسنان ونحن حاليانقوم بتقييم الوضع من خلال قسم السجلات وقسم الاسنان ولكن بصوره مبدئية هناك تحسن بسيط في الوضع ففرح وابدى سعادته وقدم شكره واخبرته اذا كانت هناك ملاحظات في المستقبل الرجاء عدم التردد في التواصل معنا. وابدى ترحيبة واخبر سوف يقوم بزيارة للمركز واذا هناك اي ملاحظات سيتم التواصل معنا.
هذا ما لزم ولكم جزيل الشكر
شكرا دعبير الجناحي منسقة المنطقة الصحية الاولى لخدمات صحة الفم والاسنان |
MHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-02252 | 9/26/2019 12:00:00 AM | 10/24/2019 11:06:22 AM | 10/3/2019 12:00:00 AM | |||||||
986 | لا يوجد | لا يوجد | لا يوجد | موظفو الاستقبال بحاجة لدورات في كيفية التعامل مع المرضى |
تم التنبيه على موظفي الاستقبال بضرورة حسن التعامل مع جميع المراجعين |
MHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-02258 | 9/26/2019 12:00:00 AM | 10/24/2019 11:25:58 AM | 9/26/2019 12:00:00 AM | ||||||
987 | لا يوجد | 39996983 | الرجا التواصل معي بخصوص الدكتور إدوارد وشكرا |
تم محاولة الاتصال بمقدم الشكوى أكثر من مرة لكن هناك مشكلة برقم الهاتف |
MHC | Administrative | Enquiry | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-63569 | 10/3/2019 12:00:00 AM | 10/24/2019 11:41:59 AM | 10/20/2019 12:00:00 AM | ||||||||
988 | لا يوجد | لا يوجد | Dr Mona should learn to be polite with patients, when we pay 7 BD for a visit the dr can at least check the patient |
تم ابلاغ الدكتورة بضرورة التعامل مع المرضى بشكل لائق |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-36798 | 10/14/2019 12:00:00 AM | 10/24/2019 11:52:09 AM | 10/15/2019 12:00:00 AM | |||||||
989 | فطوم التركي | 33344962 | السلام عليكم ورحمه الله ، وقتي ضيق كي اذهب لعياده الاسنان لان اذهب للجامعة بالباص من الساعة 6 صباحا حتى 5 ونصف مساءاوذهبت مشيا الى المركز لطوارىء الاسنان ولم يستقبلوني، مع العلم الحشوة سقطت وكان لدي الم |
لقد تم التواصل من قبل مسؤولة قسم مع المريضة وتوضيح لها نظام المواعيد للعيادات والمواعيد المسبقة بما يتناسب مع مواعيد الجامعة لها وخصوصا الفترة المسائية. والتوضيح لها ان المرضى الزيادة تكون للمرضى ذو الحالات الحرجة كألم شديد او التهاب او نزيف في الفم بينما انكسار حشوة ليست من الحالات الطارئة وذلك بعد معاينة الطبيب لها. |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-10-39253 | 10/22/2019 12:00:00 AM | 10/27/2019 1:04:47 PM | 10/27/2019 12:00:00 AM | |||||||
990 | علي سلمان | 33336386 | اتقدم بشكوى ضد الدكتور إدوارد ابو المسيح حيث أني حضرت للمركز الساعة 12:20 بعد منتصف الليل ولغاية الساعة الثانية والنصف صباحاً ولم يتم إستدعائي للعلاج وقد طلبت من الكاتبة نسخة من الموعد ثم ذهبت لغرفة الدكتور للمراجعة ولم يكن لديه أي مريض وقال لي انتظر دورك وهو جالس بدون عمل علماً بأن حالة المريض حرجه (خروج دم من الفم)
اسم المريض ديان خسن هلال 040811786 |
تم التواصل مع مرافق المريض بخصوص الشكوى المقدمة منه على الدكتور أدوارد هنري , حيث افاد انه قام بمراجعة مركز المحرق الصحي بتاريخ 14/10/2019 مع قريبه المريض (كان يعاني من كحة مع بلغم وقليل من الدم ) في الساعة 12:20 صباحا وتم اعطاءه موعد الساعة 2:00صباحا و عندما حان وقت الموعد لم يقم الطبيب بالمناداة على المريض وراجع قسم السجلات حيث تم الطلب منه الانتظار و بعد الانتظار الى الساعة 2:30 قام بالذهاب الى الطبيب حيث طلب منه الطبيب الأنتظار وبسبب ذالك غادر المريض و المرافق المركز الصحي بدون الكشف عند الطبيب . تم الشرح لمرافق المريض ان الطبيب قد يضطر لتأخير المريض عن موعد بسبب وجود حالات طارئة و مستعجلة مسجلة عليه ممايؤدي الى تاخر بعض المرضى عن الموعد المعطى لهم .
د.هيفاء أحمد الجاسم 17/10/2019 |
MHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-25109 | 10/14/2019 12:00:00 AM | 10/24/2019 12:32:23 PM | 10/17/2019 12:00:00 AM | |||||||
991 | لا يوجد | لا يوجد | لا يوجد | provide bank card payments |
اقتراح لتوفير جهاز الدفع عن طريق البطاقة |
MHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-53110 | 10/14/2019 12:00:00 AM | 10/24/2019 12:34:08 PM | 10/15/2019 12:00:00 AM | |||||||
992 | لا يوجد | لا يوجد | لا يوجد | بشكل عام التأخير غير طبيعي |
لا يوجد رقم للتواصل مع المريض ومعرفة التأخير بأي قسم |
MHC | Administrative | Complaint | Waiting Period | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-53270 | 10/14/2019 12:00:00 AM | 10/24/2019 12:35:37 PM | 10/15/2019 12:00:00 AM | ||||||
993 | A.A. Ajoor | 39621123 | لا يوجد الحمدلله كل شي 10/10 وشكراً للجميع |
شكر لموظفي المركز |
MHC | Administrative | Appreciation | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-02132 | 10/14/2019 12:00:00 AM | 10/24/2019 12:38:14 PM | 10/15/2019 12:00:00 AM | ||||||||
994 | نور عالم | 39476186 | يرجى توفير خدمة الدفع عن طريق بطاقة البنك أو توفير مبالغ عن الموظف حتى يرجع المبلغ المتبقي بتاريخ 9/10 دفعت 20 دينار منها 7 دينار رسوم الخدمة و13 دينار الباقي، الموظف قال لي تعال بكرة للإدارة تدفع المبلغ المتبقي جئت قالو تعال يوم الأحد في وقت الصباح من الإدارة المبلغ الباقي |
تم الاتصال بمقدم الشكوى بتاريخ 20/10و 24/10 للتأكد من استلامه باقي المبلغ لكن لا يتم الرد على اتصالاتي |
MHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-64115 | 10/14/2019 12:00:00 AM | 10/24/2019 12:50:21 PM | 10/24/2019 12:00:00 AM | |||||||
995 | لا يوجد | 33104180 | غرفة المعالجة |
وتم الاتصال بالمراجع بتاريخ 22-10 واوضح انه جاء الى المركز الصحي وراجع الطبيب واوصى له بإبرة وانتظر من الساعة الثانية عشر مساءا الى الثانية عشر والنصف ثم قام بمراجعة قسم المعالجة لأنه يريد استرجاع البطاقة السكانية وعدم الانتظار فطلب منه مساعد الخدمات الانتظار وسوف تقوم الممرضة بمناداته نظرا للازدحام وجاءت الممرضة بنداء المريض وسالت المريض هل يوجد لديه حساسية فأجاب نعم فقامت الممرضة بالاتصال بالطبيب وقام الطبيب بإلغاء الابرة وافاد المريض بطول فترة الانتظار كما ابدى تفهمه للوضع وابدى شكره لسرعة الاستجابة |
MHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-10-33633 | 10/21/2019 12:00:00 AM | 10/24/2019 1:05:05 PM | 10/22/2019 12:00:00 AM | |||||||
996 | Not available | 850824311 | 37131642 | موظفة تقول لمريض لا تأتي هنا مرة أخرى. |
تم مقابلة زوج المريضة في مكتب الإداري و تم الرد عليه من قبلل قسم الأسنان و شرح إجراءات التسجيل و تفاصيل المشكلة، سبب المشكلة هو تأخر المريضة عن الموعد في عيادة الأسنان رقم 2 و قد حضرت قبل بدء الموعد التالي بقليل فطلبت الطبيبة من المريضة تسجيل موعد آخر و الرجوع لها حيث أن الوقت المتبقي من الموعد الأصلي لا يكفي للعلاج. حسب المريضة أنها لم تجد موظفاً في السجلات (بعد سؤال الموظفين تبين أن منسقة المواعيد كانت موجودة و لكنها مشغولة فلم تنتظر المريضة) و ذهبت لموعد على الطبيب العام لديها في نفس الوقت و بعد انتهائها توجهت لعيادة الأسنان مرة أخرى فتبين أنها لم تسجل موعدأ آخر و عندما اخبرتها الطبيبة لماذا تأخرت و لم تسجل حصلت بدأت تصرخ على الطبيبة بحسب كلام المساعدة التي معها فأخبرتها الطبيبة بعدم إمكانية علاجها بدون موعد و أنها إذا لم تقتنع و تعتقد أن الطبيبة تماطل فبإمكانها التسجيل على طبيب آخر بدلاً منها. |
SSC | Administrative | Complaint | Behavioral | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10851 | 10851 | 19-10-02619 | 10/16/2019 12:00:00 AM | 2/6/2020 6:26:06 PM | 10/24/2019 12:00:00 AM | ||||||
997 | محمد جاسم سلمان الحداد | n/a | 39865155 | none@email.com | ورد اتصال من موظفة العلاقات العامة مريم المناصير بخصوص اتصال من أحد المراجعين يشكر المركز و الموظفة وضحة على حسن التعامل. كما تم إرسال رسالة على البريد الإلكتروني من السيدة مريم المناصير جاء فيها: تلقيت اتصال هاتفي قبل قليل من المواطن محمد جاسم سلمان الحداد، حيث قدم جزيل شكره و امتنانه لموظفة بالإستقبال في مركز الشيخ سلمان الصحي "وضحة" و ذلك على سعة صدرها و تعاملها الراقي مع امراجعين في جميع الأوقات، و الأسلوب المميز الذي تتخاطب فيه مع كل مراجع و سلاسة الشرح و التوضيح الذي يجعل المراجع يشعر و كأنه في بيته و بأنه محل تقدير و اهتمام، و قد شكر الوزارة على أنها قد أهلت موظفين قديرين بالإحترام و يعملون على راحة المواطنين و المقيمين. و كان هدفه من الإتصال أن يبلغنا عن مدى إعجابه بالمنظومة الصحية. شكر خاص من المواطن للإدارة العليا و لإدارة المركز. |
SSC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10851 | 10851 | 19-10-07575 | 9/22/2019 12:00:00 AM | 10/24/2019 1:23:39 PM | 9/23/2019 12:00:00 AM | |||||||
998 | أبو فاضل | لا يوجد | 17357357 - 351 | none@email.com | المختبر مفروض واحد يستقبل الحالات و بعدين يفتح و يجيك ويش الموجود في السستم مو أنتظر رقمي على شان تحليل بول فقط. |
تم الإتصال على الرقم المسجل و تبين أنه موقع عمله على ما يبدو ولم نتمكن من التواصل مع العميل لعدم وجود الإسم (كنية فقط). يقهم من الشكوى أن العميل يشتكي من أخذ رقم و الإنتظار مع أنه يريد تسليم عينة فقط. مما يعني تصنيف الخدمة المطلوبة من قبل موظف في المختبر و الطلب من خدمات معينة فقط أخذ رقم و الإنتظار و ليس جميع الخدمات على فرض أن بعضها لا تحتاج إلى إنتظار، بينما حتى المراجع الذي يريد تسليم عينة بول فقط، يحتاج الموظف للتأكد من وجود طلب تحليل له من قبل الطبيب في آي صحة و طباعة ستيكر للعينة. كما أن فترة الإنتظار ليست طويلة بشكل عام. |
SSC | Administrative | Complaint | Waiting Period | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-10-77765 | 10/21/2019 12:00:00 AM | 10/24/2019 1:46:41 PM | 10/24/2019 12:00:00 AM | |||||
999 | - | - | - | خدمة رائعة ومذهلة وسريعه وتعامل بطيب ورقي |
تم اعلام اعضاء مجلس الاداره |
JHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-10-59905 | 10/27/2019 12:00:00 AM | 10/27/2019 10:51:42 AM | 10/27/2019 12:00:00 AM | |||||||
1000 | - | - | - | غرفة اسنان 3 تم رفض العلاج من قبل الطبيب بحجة انها ليست من اختصاصه وكان تعامله غليض جدا وكان العلاج تنظيف فقط |
لا يوجد معلومات كافيه للاتصال ومعرفة المشكله لحلها |
JHC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10863 | 10863 | 19-10-53236 | 12/31/2018 12:00:00 AM | 10/28/2019 7:58:37 AM | 1/31/2019 12:00:00 AM | ||||||
1001 | نور محمد حسن حسين | 33375688 | التمريض عدم اعطاء ادوية السكر كافيه |
تم الاتصال للمريضه وتبين منها أن أشرطة السكر غير كافيه وأن الممرضه المسؤوله خبرتها بعدم توفر الكميه كامله من المخازن وتم اعطائها جزء لمواصلة العلاج لحين صرف الباقي من المخازن |
JHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10230 | 19-10-54648 | 10/23/2019 12:00:00 AM | 2/13/2020 9:25:11 AM | 10/28/2019 12:00:00 AM | |||||||
1002 | مريم خليفة | لايوجد | 33321401 | تخصيص عيادة شبكية خاصة بالمركز مواعيدها يوم وترك اذا ليس يوميا , وذلك يحل مشكلة انتظار مواعيد بعيده لفحص النظر تأخير الموعد ينسى المريض موعده فيضطر الانتظار موعد اخر |
مواعيد عيادة الشكبية قريبا فقط الانتظار لمدة للموعد خلال اسبوع واحد الى اسبوعان بالكثير |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-21032 | 10/15/2019 12:00:00 AM | 10/28/2019 10:59:22 AM | 10/27/2019 12:00:00 AM | |||||||
1003 | عمار | 36764422 | المواعيد ودقتها محتاجة لأعادة النظر |
تم التواصل مع السيد عمار وتبين شكواه بأن حضر الى المركز وذهب الى قسم التمريض واحتاج الى قياس الضغط وقد ذكره ان تأخر كثيرا في الانتظار وقد حضرو اوناس بعدس ودخول الى قسم التمريض وقد اخذو الخدمة ولم يتم مناداته من قبل التمريض وقد بحث في الموضوع وتبين ان الحالة طارئة ولم يتأخر عن ال 20 دقيقة في الانتظار |
HKC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-10-80761 | 10/16/2019 12:00:00 AM | 2/13/2020 9:25:54 AM | 10/27/2019 12:00:00 AM | |||||||
1004 | سلطان محمد حامد | 37770641 | لاتوجد مواعيد للمرضى ولاتوجد قاعات انتظار للمرضى وكبار السن وفي السابق كان يوجد الشكوى الثانية من اردى المراكز الصحية للاسف الية سيئة للغاية وموظفين غير متعاونين |
المريض المذكور اعلاه كتب شكواه في ورقتين وللعلم تم الاتصال مرتين ولكن في المرة الاولى كان في عمله وتبين بانه مدرس واعتذر عن اكمال الاتصال لان لديه حصة وفي المرة الثانية كان الهاتف مغلق وللعلم حضر هذا المريض الى مكتب الاداري وكان يشتكي من طول الانتظار فقد حجز موعد لزوجته وذهب بها الى قسم التمريض ولكنها لم تصنف حالة طارئة وكان يقول ( ليش انتظر وكلها عشر دقايق بجوفها الدكتور وبامشي انا مشغول ومستعيل وزوجتي تعبانه ) وتم شرح الية تسجيل المواعيد وانه بامكانه الاتصال المسبق لاخذ الموعد والحضور في الوقت المحدد وعدم الانتظار وللعلم المركز كان مزدحما جدا في ذلك اليوم ولكنه لم يتقبل ذلك وكان غير متعاون اما بالنسبة لقاعات الانتظار فقد تم تحويلها الى غرف اطباء لزيادة الطاقة الاستيعابية للمرضى بزيادة عدد الاطباء ويتم توجيه المرضى بشكل دائم الى الانتظار في القاعة الرئيسية هذا مالزم توضيحه وشكرا .. |
MJK | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10230 | 19-10-32417 | 10/8/2019 12:00:00 AM | 2/13/2020 9:33:12 AM | 10/15/2019 12:00:00 AM | |||||||
1005 | لايوجد | لايوجد | قسم الاستقبال يجب ان لايكون اكثر احترافية في التعامل مع المرضى وعدم الاتهزاء بالمرضى الاستقبال |
تم تنويه جميع الموظفين بأن يكون تعاملهم مع المرضى والمراجعين بسلوك مهني وحضاري واسلوب راقي غير مستفز للمرضى والمراجعين |
HKC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-67775 | 10/27/2019 12:00:00 AM | 10/28/2019 11:53:50 AM | 10/28/2019 12:00:00 AM | |||||||
1006 | أحمد حمود ضيف | 33852270 | عدم احترام المرضى لان جيت الساعة 2 صباحا تعبان وفي حالة يرثى لها ولكن معاملة اللي في الاستعلامات الصراحه ماشاءالله معاملة بطريقة غير محترمة واسلوب غير لائق الاستعلامات و الممرضات الممرضة انبلي هندية شي غير طبيعي |
تم التواصل مع المريض احمد وتبين ان اتي الى المركز الصحي عند الساعة الثانية صباحا وكانت المواعيد على الساعة 7 صباحا وقد اخبرهم بأنه مرهق وقد اخبرته موظفة الاستقبال بان الموعد الساعة 7 صباحا واخبرها بأنه لايستطيع الانتظار وقد ارسلته الموظفة الى التمريض لكي يتم تصنيف حالته وقد تم تصنيفه وتبين ان حالته طبيعية اعطوه التمريض البطاقة الخضراء وذهب مرة ثانيه الى قسم الاستقبال واعطاهم ورقة التصنيف واخبروه بأنه حالتك طبيعية يمكنك انتظار موعدك الساعة السابعة صباحا , هذه الواقعة التي حدثت وقد بينا له نظام المواعيد وان قسم التمريض هو الذي قييم حالتك الصحية وقد تفهم ذلك وشكر الجميع على التواصل |
HKC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-10-68925 | 10/19/2019 12:00:00 AM | 10/28/2019 12:26:26 PM | 10/28/2019 12:00:00 AM | |||||||
1007 | حسين ميثم العصفور | لا يوجد | 35989531 | الخدمة سيئة جداً جداً أتمنى تحسين الخدمة قسم الأطباء لا يوجد أحد ولدينا حالة طارئة جداً المعاملة سيئة |
تم الاتصال بالمريض مرتين الا ان هاتفه مغلقاً |
BHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10230 | 19-10-70644 | 10/21/2019 12:00:00 AM | 2/13/2020 9:35:30 AM | 10/30/2019 12:00:00 AM | ||||||
1008 | لا يوجد | لا يوجد | لا يوجد | قسم الأسنان نطالب بفتح عيادة ثانية فترة العصر لان عيادة واحدة لا تكفي |
سيتم عرض المقترح على مسؤول قسم الأسنان للأفادة برأيه مقارنةً بأعداد المترددين على عيادة الاسنان في الفترة المسائية |
BHC | Administrative | Suggestion | Oral and Dental | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-66225 | 10/21/2019 12:00:00 AM | 1/16/2020 8:13:53 AM | 1/16/2020 12:00:00 AM | |||||||
1009 | لا يوجد | لا يوجد | لا يوجد | المقترحات: في غرفة التضميد يرجى عمل أرقام أو تسلسل للمرضى حتى لا يحدث خطأ في تقديم واحد على الآخر لا شكوى بل إمتنان لكم جميعاً |
سيتم طرح الموضوع على مسؤولة قسم التمريض لإدراج المقترح في فترة تجديد القسم والتي من المفترض أن تتم في المرحلة القادمة |
BHC | Administrative | Suggestion | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-65788 | 10/15/2019 12:00:00 AM | 2/3/2020 8:49:29 AM | 10/29/2019 12:00:00 AM | |||||||
1010 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | المقترحات : توجد عياد أسنان في الفترة المسائية عيادة واحدة فقط لـ 8 اشخاص وذلك لا يلبي حاجة المنطقة من حيث الكثافة السكانية فنرجو اعادة فتح عيادة الاسنان بدل عيادة واحدة الى عيادتين |
يتم توزيع الاطباء حسب الكثافة السكانية ويقوم مركز الشيخ جابر بالمنطقة بتقديم الخدمات في فترات اغلاق المركز وبذلك يغطي اي خدمة بالمنطقة |
BHC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-79338 | 10/21/2019 12:00:00 AM | 1/16/2020 8:28:54 AM | 1/16/2020 12:00:00 AM | ||||||
1011 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | المقترحات : يرجى إرجاع جهاز الأرقام للصيدلية لعدم تمكننا من الوقوف في طوابير ونحن مرضى |
جهاز الأرقام متعطل في المركز منذ فترة طويلة ومن خلال التواصل مع المعنيين في الهندسة والصيانة افادوا بأن هناك مناقصة لتبديل عدد من أجهزة الأرقام بالمراكز الصحية من ضمنها مركز البديع الصحي ، وللاسف لا يوجد أي رقم تواصل لمقدم الطلب لابلاغه بالأمر. |
BHC | Administrative | Enquiry | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-59708 | 10/7/2019 12:00:00 AM | 1/16/2020 8:06:23 AM | 1/16/2020 12:00:00 AM | ||||||
1012 | حسن علي عيسى | لا يوجد | لا يوجد | لا يوجد | أرجو فتح العيادة الثانية للأسنان على مدار ايام الأسبوع في الفترة المسائية مواعيد عيادة الأسنان دائماً محجوزة |
يتم استقبال المرضى حسب الالية وعدد الأطباء الموجودين بالعمل ولا يوجد رقم تواصل لمقدم الشكوى لابلاغه بذلك |
BHC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-57095 | 10/24/2019 12:00:00 AM | 1/16/2020 8:08:04 AM | 1/16/2020 12:00:00 AM | ||||||
1013 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | الأسنان فقط طبيب واحد وكل هالمرضى فقط 8 اشخاص مو معقول أرجوا النظر في الأمر |
تعذر اشعار المريض بعدم جدوى المقترح وذلك لعدم وجود اي هاتف اتصال به |
BHC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-50873 | 10/21/2019 12:00:00 AM | 1/16/2020 8:11:34 AM | 1/16/2020 12:00:00 AM | ||||||
1014 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | وضع الصيدلية من قبل وإلى الآن الوضع مزري! |
جهاز الأرقام الخاص بالصيدلية لا يعمل ولعل ذلك السبب في تقديم هذه الشكوى والتي للأسف لم يتم ذكر اسم صاحب الشكوى أو رقم للاتصال به ليتم التعرف أكثر على سبب إستياءه |
BHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-81304 | 10/21/2019 12:00:00 AM | 2/3/2020 8:48:08 AM | 10/21/2019 12:00:00 AM | |||||
1015 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | ماكينة الأرقام صار ليها فترة طويلة جداً لا تعمل ! متى بتشغلونها؟ |
جهاز الأرقام في المركز معطل منذ فترة طويلة وبناءً على المتابعة مع المختصين في الهندسة والصيانة افادوا بأن هناك طلب تغيير لعدد كبير من أجهزة الارقام في عدد من المراكز الصحية ومركز البديع الصحي من ضمن تلك المراكز التي تنتظر الموافقة على المناقصة الخاصة بالشراء |
BHC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-10-61142 | 10/22/2019 12:00:00 AM | 10/29/2019 8:32:18 AM | 10/29/2019 12:00:00 AM | |||||
1016 | مال الله جعفر الحمادي | 32222324 | mjah2000@hotmail.com | بتاريخ 27/10/2019 الساعة 7 تقريباً، حضرت زوجتي للمركز وتعاني من ضيق تنفس شديد وأرسلوها الاستقبال الى غرفة المعالجة و قامت الممرضة البحرينية الموجودة هناك بالصراخ عليها وأهانتها قبل حتى معرفة مرضها، و قالت لها بصوت عالي اذا ما فيك سخونة ما راح اعالجك فخرجت زوجتي من المركز |
29/9/2019 تم الاتصال بصاحب الشكوى والسماع له وقد ذكر ما كتبه في الشكوى، وقد تم الاستماع الى الممرضة المعنية التي أفادت بأنها لم تنهر المريضة، وفي اليوم التالي حضرة المريضة زوجة صاحب الشكوى وقد تم الاستماع اليها، وقد تم تنبيه الممرضة بالتعامل الحسن مع المرضى وتقديم الخدمة بكل رحابة سدر. |
NAC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10187 | 10187 | 19-10-53342 | 10/28/2019 12:00:00 AM | 2/3/2020 9:40:33 AM | 9/29/2019 12:00:00 AM | ||||||
1017 | زهراء | 33095256 | عدم تمتع الموظفة بالروح الصبورة وسوء الرد وعدم اللباقه بالكلام |
تم الاتصال بالمريضة بنفس التاريخ واخذ فحوى المشكلة ومعرفة الموظفة المقصودة، ومن ثم تم الجلوس مع الموظفة وابلاغها بالشكوى والبيان لها ان الكلمة الطيبة والابتسامه وجه المريض هو نص العلاج، وان بفضل الله موظفي قسم السجلات الصحية مشهود لهم بحسن التعامل والكلام الطيب عند معاملتهم للمرضى والمراجعين، وعليه فقد تم تنبيهها تنبيه شفهي بعدم تكرار ماحصل. وتم ابلاغ المريضة بالاجراء وابدت شكرها وتعاون الادارة معها |
NDC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Administration Office in Health Centers | 10852 | 10230 | 19-10-03764 | 10/8/2019 12:00:00 AM | 2/13/2020 10:19:04 AM | 10/29/2019 12:00:00 AM | |||||||
1018 | بسمة عوض | 39100303 | حضرت للمركز الساعة 11:30 صباحا ... حجزت لي الموظفة موعد 5:30 غرفة 8 وبعد طول انتظار تبين ان ليس لي موعد |
تم الاتصال للمريضة من قبل اداري المركز وافادت بانها حجزت موعد مسبق للفتره المسائية وحين حضرت لم يكن لديها موعد محجوز على عياده الطبيبة ، تم تنبية الموظفين بضرورة التاكد من استكمال عملية تسجيل المرضى بطريقة صحيحة وزيادة التركيز في اداء مهام العمل.تم كذلك الشرح للمريضة بأن يمكنها حجز مواعيد مسبقة عن طريق مركز الاتصال المركزي و عبر الانترنت حيث اسهل لها من القدوم للمركز وتم الاعتذار لها لحدوث هذا الخطأومن جانبها تم شكرنا على الاتصال بها واخذ شكوتها بعين الاعتبار |
BKH | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-10-95851 | 10/31/2019 12:00:00 AM | 10/31/2019 2:01:29 PM | 10/31/2019 12:00:00 AM | |||||||
1019 | حسينة القاسمي | 36088899 | حضرت اليوم تاريخ 23/10-/2019 الساعة 5:35 عصرا غرفة رقم 4 ، الدكتوره غدير حمدان تعاملت مع ابني بطريقة خاطئة ولم تعاينة ولن توافق على منحه اجازة ليوم واحد وهوه في المرحلة الثانوية |
تم مناقشة محتوى الشكوى مع الطبيبه و طلب الرد عليها حيث انها بينت انها قامت بفحص المريض و تبين لها ان حاله بسيطه و لا تحتاج الى اجازة و كذلك كان من الافضل الحضور صباحا لتقييم وضعه بما ان حالتها كانت اشد صباحا للفحص و تلقي العلاج المناسب و كدلك الاجازة. و لقد قامت بتوضيح ذلك في الملف الالكتروني. كذلك بينت الطبيبه بانها لم تعرف بانه لم يحضر امتحان تم ابلاغ المريضه بوجه نظر الطبيبه و كذلك ابلاغها بانه يجب على الطبيب التاكد من احقيه الاجازة المرضيه قبل اعطاءها للمراجع و كذلك تم شرح تعميم الاجازات المرضيه للطلاب و كذلك تم مناقشت الموضوع مع الطبيبه و شرح الحاله لها مع مراعاة ظروف ان بعض المرضى لا يمكنهم الحضور في الوقت الصباحي لسبب او لاخر, و تفهم الطرفان الحادثه على شرط الالتزام بحسن التعامل . |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-10-94055 | 10/31/2019 12:00:00 AM | 1/15/2020 8:30:24 AM | 11/14/2019 12:00:00 AM | |||||||
1020 | ليلى عبدالله | 39966773 | في حالة انتهاء المواعيد من المسئول عند تحديد الحالة اذا كانت تحتاج الى علاج او لا.لما حددت الممرضة حالة ولدي بأنها غير ضرورية و اتضح ان فية اللتهاب في صبعة.وتعرضت سابقا لنفس الحالة ان ابنتي وصلت لعملية بسبب الالتهاب ، من المسئول لو وصل لنفس الحالة |
تم التواصل مع الام وتم شرح الية التصنيف وتفهمت الوضع وسيتم تنبية الممرضات بالدقيق في حالات التصنيف |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10230 | 19-10-62820 | 10/31/2019 12:00:00 AM | 2/23/2020 11:45:27 AM | 11/17/2019 12:00:00 AM | |||||||
1021 | Not available | n/a | N/A | none@email.com | افتتاح المركز العصر |
لا يوجد رقم للتواصل مع العميل. و موضوع افتتاح المركز في الفترة المسائية خارج عن صلاحيات مجلس إدارة المركز و يرجع للإدارة العليا. |
SSC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-10-52873 | 10/31/2019 12:00:00 AM | 10/31/2019 3:13:46 PM | 10/31/2019 12:00:00 AM | ||||||
1022 | Not available | n/a | N/A | none@email.com | افتتاح ثلاث كونترات في الصيدلية |
تم مناقشة الإقتراح مع قسم الصيدلية و تبين أنه سبق أن طرح الموضوع على الإدارة و لكن لم يتمكنوا من فتح الكونتر الثالث لنقص عدد الموظفين. |
SSC | Administrative | Suggestion | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-10-78674 | 10/31/2019 12:00:00 AM | 2/6/2020 6:42:32 PM | 11/3/2019 12:00:00 AM | ||||||
1023 | ليلى عبداااه | 701003960 | 33113979 | موظفة الصيدلية (نوفة) تعاملني أنا والوالد بطريقة سيئة ومزعجة معي ومع والدي |
تم التواصل مع العميل عن طريق مسئولة الصيادلة للمنطقة الصحية الخامسة (علا صالح) بتاريخ 10 نوفمبر 2019 واخبرت بدورها العميلة انها ستجتمع مع الموظفة المذكورة بخصوص موضوع الشكوى |
BCC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10899 | 10899 | 19-11-32819 | 10/24/2019 12:00:00 AM | 11/18/2019 12:53:40 PM | |||||||
1024 | mohamed ali mohamed | 970207425 | 66662766 | Dr ahmed moosa who consults the patients in room 10 is very rude and insults the patients |
I talked to both the patients mother and the physician to inquire about the matter, the patient mother said that she entered the consultation room with her son mohammed and her son hasan hasan who was registerd on the same dr was in the toilet because he was having diarrhea so he called to inquire about the room number , suddenly the dr started shouting at her and told her to get out and called the security and refused to see her I inquired about this matter with dr ahmed who replied that the patients mother was also registered on him and that when she entered the consultation room she was talking on her mobile so he waited till she finished her phone call and then he inquired about her illness and hetreated her then another call came and she picked up the phone and was talking while also seeing her self in the mirror ,when he was about to see her son mohammed, she got a third call and she started talking to the person so dr ahmed told her to go out of the consultation roomif she wants to talk on the phone, she and her son started shouting and arguing so he called the security to take them out So this shows that the patient and his mother were utterly disrespectfull |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-11-43737 | 10/14/2019 12:00:00 AM | 11/3/2019 11:20:58 AM | 10/29/2019 12:00:00 AM | ||||||
1025 | عبدالغني علي | 190510129 | 39511211 | PATIENTS DAUGHTER FATIMA WAS REGISTERED ON DR AHMED MOOSA ROOM 12 (CPR 190510129) AND WAS TRIAGED AS ORANGE BUT THE DR MADE THEM WAIT FOR MORE THAN 45 MINUTES AND THE CHILD WAS SICK WITH FEVER |
THE PATIENT BELONG TO SHEIKH JABER HEALTH CENTER BROUGHT HIS DAUGHTER TO YOUSEF ENGINEER HEALTH CENTER ON 18/10/19 LATE EVENING AFTER BEING INSTRUCTED IN SHEIKH JABER TO TAKE HER THERE BECAUSE THE APPOINTMENTS FINISHED, SHE WAS BROUGHT HERE AND SHE HAS A HISTORY OF CONGENITAL HEART DISEASE AND HAS HISTORY OF FEVER AND SHE WAS TRIAGED AS ORANGE , HER ACTUAL APPOINTMENT TIME WAS AT 4 AM THE NEXT DAY SO THE FATHER SAID THAT THE RECEPTION TOLD HIM TO GO TO THE DR AND HE WILL SEE THEM WITHIN 30 MINUTES , SO HE KEPT ON WAITING FOR MORE THAN 45 MINUTES BUT THE DR WAS NOT CALLING , SO HE ENTERED THE ROOM AND TOLD THE DR THAT HE HAS EMERGENCY CASE AND THE DR REPLIED TO WAIT AND AFTER THAT HE SAW THEM AND JUST TOLD THEM TO PUT PARACETAMOL SUPPOSITORY SO HE WENT TO THE NURSING AREA WHICH WAS CROWDED SO HE LEFT WITHOUT TAKING ANY TREATMENT ON DISCUSSING THIS ISSUE WITH DR AHMED MOOSA HE REPLIED THAT WITHIN 4 HOURS OF THAT DAY DUTY MORE THAN 60 PATIENTS WERE REGISTERED ON HIM AND 37 PATIENTS OUT OF THOSE WERE EITHER TRIAGED AS YELLOW OR ORANGE ,SO THE PATIENTS SOME OF THEM HAD TO WAIT FOR MORE THAN THE EXPECTED TIME BECAUSE IT WAS A HECTIC DAY AND HE REMEMBERS THIS PATIENTS FATHER CLEARLY HE SAID THAT WHILE HE WAS SEEING ANOTHER PATIENT IN THE CONSULTATION ROOM , THE PATIENTS FATHER SAID THATI HAVE EMERGENCY SO DR AHMED REPLIED TO HIM POLITELY THAT ONCE HE FINISHED THE PATIENT WHO IS ALREADY SITTING IN THE ROOM HE WILL SEE HIS DAUGHTER , HE SAW THE PATIENTS DAUGHTER IMMEDIATELY AFTER THE PATIENT AND SINCE SHE WAS HAVING FEVER MORE THAN 38 DEGREE CENTIGRADE HE TOLD THEM TO GO TO THE NURSING TO TAKE PARACETAMOL SUPPOSITORY TO DECREASE THE TEMPERATURE OF THE PATIENT,THE NURSING AREA WHICH WAS BUSY ON THAT DAY IS NOT HIS FAULT HE CALLED THE PATIENT AFTER THAT IN THE INTERCOM BUT THEY DID NOT COME BACK WHICH IS NOT HIS FAULT |
YAE | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-11-01041 | 10/19/2019 12:00:00 AM | 2/23/2020 11:46:09 AM | 10/29/2019 12:00:00 AM | ||||||
1026 | بدرية يوسف | 39164643 | اسلوب الدكتور احمد موسى غير حضاري |
DR AHMED MOOSA IN ROOM 10 IS RUDE I TALKED TO THE CONCERNED DR , HE DENIED THE ACCUSATION AND SAID THAT THE PATIENT WAS ASKING ABOUT HER APPOINEMENT WHICH WAS AFTER 3 HOURS AND HE HAD A BIG LIST INFRONT OF HIM SO HE TOLD HER TO GO AND ASK THE RECEPTION WHICH SHE CONSIDERED RUDE |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-11-44284 | 9/13/2019 12:00:00 AM | 11/3/2019 11:56:11 AM | 10/20/2019 12:00:00 AM | |||||||
1027 | آدم محمد داد | 940107309 | 33903712 | التاخير في التصنيف وتصنيف خاطىء |
للرد على الشكوى المقدمة من قبل أخ المريض : أدم داد محمد , الرقم الشخصي 970607865
بتاريخ 27/10/2019 بالساعة 9:46 مساءآ توجهه المريض مع ذويه الى قسم التصنيف لتنصيف الحالة الصحية للمريض و بالرجوع الى المؤشرات الحيوية فأنها كانت كالآتي : ضغط الدم : 125/61 , الحراره :36.7 ( وكانت المؤشرات الحيوية طبيعية ) . المريض قد حضر بشكوى صحية الأ وهي الاحساس بالدوار من ثلاثة أيام و أنه قد أصيب بحادث سير من ثلاثة أيام لم يذكر بأن قد تقيء ولم يذكر أي شيئ من هذا القبيل , كما أن الممرضة ذكرت وأكدت بأنها قد صنفت حالة المريض على حسب الاليات و تعليمات التصنيف المقدمة من قبل وزارة الصحة وكذلك بأخذ الأعتبار بالمؤشرات الحيوية المذكوره أعلاه . |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 19-11-44891 | 10/27/2019 12:00:00 AM | 11/3/2019 12:08:46 PM | 7/17/2019 12:00:00 AM | ||||||
1028 | شهاب عبدالعزيز | 830571566 | 39805593 | حجزت موعد الساعه 10:00 وتم الغاء موعدي الساعه 11:25 |
تم الاتصال بالمريض وتوضيح اليه المواعيد وانه يتم الغاء الموعد بعد 30 دقيقه من الموعد الاصلي عند عدم حضور المريض |
YAE | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-11-27488 | 6/26/2019 12:00:00 AM | 11/3/2019 12:20:14 PM | 7/10/2019 12:00:00 AM | ||||||
1029 | ابراهيم | 390958721 | عيادة التغذية عدم الالتزام بالمواعيد اذا حضر المريض قبل او بعد او على وقت الموعد يتم تأخيرة اكثر من 20 دقيقة |
رداً على الشكوى أعلاه ، حيث تم التواصل هاتفياً مع السيد إبراهيم " مقدم الشكوى" ، وطلب رقمه الشخصي للتحقق من سجل حضوره للعيادة ، وأورد السيد إبراهيم ان متردد على العيادة لمدة تتجاوز السنة ، و عليه تقدمنا الى السيد ابراهيم باعتذرانا عن التأخير الذي قد يحصل في العيادة خارج إاردة الأخصائية المسؤلة وأنه قد يسبب تأخير مريض واحد يؤدي إلى تأخير كل المرضى ، كما وتم التوضيح له طبيعة عمل العيادة والوقت المتاح لكل مريض ، وعليه أبلغ السيد عن عدم رغبته في الاستمرار في العيادة حيث انه بلغ عدد الزيارات مايقارب 17 زيارة وانه مكتفي بالنتيجة التي توصل لها. |
BKH | Administrative | Complaint | Waiting Period | Care Unit | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10230 | 19-11-37203 | 10/10/2019 12:00:00 AM | 2/23/2020 11:46:37 AM | 10/31/2019 12:00:00 AM | |||||||
1030 | فاروق علي | 33515698 | سوء معاملة من موظقة السجلات |
تم الاتصال بالمريض وافاد بأن اسلوب منسقة المواعيد كان غير لائقة و ايضا استفسر عن نظام المواعيد في المركزتم شرح الية نظام المواعيد للمريض ، و ايضا تم توجية المنسقة بضرورة حسن التصرف مع جميع المراجعين و المرضى وعدم تكرار الامر |
BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10230 | 19-11-19194 | 10/31/2019 12:00:00 AM | 2/23/2020 11:31:04 AM | 10/31/2019 12:00:00 AM | |||||||
1031 | سامي الريس | 33138370 | تحية طيبة وبعد، اتقدم بجزيل الشكر و التقدير الى وزارة الصحة متمثلة بموظفين مركز الحد الصحي على حسن تعاونهم وخدماتهم المتميزة في سبيل خدمة زوار المركز بكل ادب و تقدير و احترام |
BKH | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 19-11-12392 | 11/3/2019 12:00:00 AM | 11/4/2019 8:26:18 AM | 11/3/2019 12:00:00 AM | |||||||||
1032 | ايمان | 33008147 | كراسي قاعات الانتظار قديمة ولاتصلح للجلوس الرجاء تبديلها لانها لاتعكس صورة حسنه لمركز صحي حكومي |
تم الاتصال بالمراجعة وافادتها بان جاري العمل على تبديل الكراسي |
BKH | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 19-11-18199 | 11/4/2019 12:00:00 AM | 11/4/2019 2:19:58 PM | 11/4/2019 12:00:00 AM | |||||||
1033 | د.عماد محمد حشاد | 39903431 | dr.emadhashad@gmail.com | أقترح عدم طلب الأقامة الخاصة بالمقيمين وعمل تواصل بين قسم المختبر والملفات لطلب ذلك
لا يوجد شكوى ولكن المقيم يتأذى عندما يطلب فيه إقامته فامركز حهة خدمية وليست رقابية |
تم الأتصال بصاحب المقترح وشرح إلية العمل له حيث يتطلب معرفة جهة العمل من قبل قسم المختبر لان ذلك مرتبط بتحاليل لا يتم عملها للاجانب الغير معفيين. |
ZHC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 19-11-92756 | 10/30/2019 12:00:00 AM | 11/5/2019 8:20:18 AM | 10/31/2019 12:00:00 AM | |||||||
1034 | راشد حسن البوعينين | 39151510 | ممرضة عيادة السكري أتقدم بخالص شكري وتقديري لممرضات القسم من حسن تعامل وأخلاص في العمل وسرعة التواصل بين المريض والعيادة |
سرور و فرحة بهذا الشكر والتقدير |
NAC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-11-12718 | 11/5/2019 12:00:00 AM | 11/5/2019 8:21:58 AM | 11/5/2019 12:00:00 AM | ||||||||
1035 | محمد يوسف الغاوي | 37758775 | شكر خاص للدكتورة غرفة (13) شكر |
NAC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Other Channels | 10187 | 10187 | 19-11-96622 | 10/31/2019 12:00:00 AM | 11/5/2019 8:29:20 AM | 11/4/2019 12:00:00 AM | |||||||||
1036 | محمد يوسف الغاوي | 37758775 | شكر الى قسم المعالجة الممرضة (ماريما) على الرعاية الصحية |
NAC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-11-53458 | 10/31/2019 12:00:00 AM | 11/5/2019 8:31:26 AM | 11/5/2019 12:00:00 AM | |||||||||
1037 | محمد يوسف الغاوي | 37758775 | قسم المختبر: التأخير في ادخال المرضى والسبب انشغال الموظفه في الهاتف الشخصي غرفة (9) في الساعة 9:15 صباحاً |
تم مناقشة الشكوى مع موظفات القسم وتذكيرهم بتعميم عدم استخدام الهاتف النقال أثناء العمل كما تم التواصل مع صاحب الشكوى واعلامه بالاجراء المتخذ |
NAC | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 19-11-08396 | 10/31/2019 12:00:00 AM | 1/15/2020 1:05:06 PM | 7/10/2019 12:00:00 AM | |||||||
1038 | منيرة ناصر عبدالله الباز | 000 | 35525657 / 00966564030995 | حضرت لمركز الحورة الصحي للعلاج عند الدكتورة كوثر فقالت لي ان سعودية الجنسية ولا استحق التحويل للعلاج في مستشفى السلمانية للعلاج |
تم الاتصال اكثر من مرة للمريض وكان التلفون مغلق |
ALH | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 19-11-62098 | 10/2/2019 12:00:00 AM | 11/5/2019 10:39:51 AM | 10/7/2019 12:00:00 AM | ||||||
1039 | نادرة عبداللطيف نصر الله | 000 | 39817116 | شكر لقسم السكر والرعاية والصيدلية خصوصا دكتور عبدالرسول وجميع الموظفين |
تم التواصل مع المريضه وشكراها على مدحها الموظفين والثناء عليهم |
ALH | Administrative | Appreciation | Mother and Child Care | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10860 | 10860 | 19-11-91053 | 10/7/2019 12:00:00 AM | 11/5/2019 10:42:52 AM | 11/10/2019 12:00:00 AM | |||||||
1040 | لا يوجد | 66941931 | الاشادة بقسم السجلات وخاصة الاستاذة صفية |
شكر لقسم الاستقبال وتمخ تبيلغ الموظفين وخاصة الموظفة صفية |
MHC | Administrative | Appreciation | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-11-52294 | 10/31/2019 12:00:00 AM | 11/5/2019 12:19:20 PM | 10/31/2019 12:00:00 AM | ||||||||
1041 | لا يوجد | لا يوجد | صورة رمز الحالات الطوارئة ارجو تغييرها لغير الصليب |
تم التواصل مسبقاً مع المعنيين بالإدارة وتم ابلاغي بأنه ليس صليب بل علامة الزائد وهو شعار دولي للحالات الطارئة |
MHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-11-25284 | 10/31/2019 12:00:00 AM | 11/5/2019 12:22:35 PM | 10/31/2019 12:00:00 AM | ||||||||
1042 | لايوجد | 39236906 | الرجاء تحديد مخططات مواقف السيارات فهي شبه ممتحيه |
الرقم الموجود غير صحيح.. يوجد طلب لإعاده تخطيط المواقف |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-11-39955 | 10/31/2019 12:00:00 AM | 11/7/2019 6:37:09 AM | 11/3/2019 12:00:00 AM | ||||||||
1043 | - | - | عدم لبقات كاتبه المواعيد |
لايوجد رقم للتواصل ، تم تنبيه جميع الموظفات بضرورة حسن التعامل مع المراجعين |
HKC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-11-38018 | 10/31/2019 12:00:00 AM | 11/7/2019 6:39:12 AM | 11/3/2019 12:00:00 AM | |||||||
1044 | - | - | تفعيل المواعيد عبر التسجيل الاكترونيا من المنزل الاستقبال عندهم تفضيلات من شخص لاخر |
لايوجد رقم للتواصل.. يوجد موقع الكتروني ليتمكن المريض من خلاله حجز الموعد الكترونيا ايضا يوجد الخط الساخن 80007000 لحجز المواعيد. |
HKC | Administrative | Suggestion | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-11-42863 | 10/31/2019 12:00:00 AM | 11/7/2019 6:44:15 AM | 11/3/2019 12:00:00 AM | ||||||||
1045 | hamad nasir | 33866116 | As on 2 november 2019, time 1.10 i was waiting the doctor as said Dr.rehab room 4 came out and passing by me said that he calling baby name as i didnt heard. But his behaivor towards me was very rude and unprofessiona . it hurt me very deeply as im not his servant. |
تم الاتصال بالمراجع من قبل مسؤوله الاطباء واتضح بإن الدكتور قام بمناداته اكثر من مره ولكن المريض لم يتنبه ولم يحدث اي مشاده بين المراجع والطبيب. وقد تم التأكد من أن المراجع قد أكمل العلاج لأبنته بالكامل وتم صرف الادويه لها . |
HKC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-11-70361 | 11/2/2019 12:00:00 AM | 11/7/2019 6:51:01 AM | 11/5/2019 12:00:00 AM | |||||||
1046 | فاطمة حسين سعد | 39131326 | ان العيادة عامة صغيرة نسبية لاعداد المراجعين . ولهذا يحدث تأخير زيادة غرف التمريض والممرضين المناوبين لاستيعاب اعداد المرضى المراجعين |
تم التواصل مع المراجعة بتاريخ 7 نوفمبر 2019 وشكرها على المقترح المرفوع من قبلهم، وتم اضاح ان هذه هي الطاقة الاستيعابية للعيادة من ناحية عدد الغرف والموظفين، وانه في المستقبل سيتم بناء مركز اكبر. واننا دائماً نسعى لأن نكون في خدمة المراجعين. وتقبلة الاتصال برحابة صدر وشكرتنا على التواصل الفعال |
BCC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 19-11-43353 | 11/3/2019 12:00:00 AM | 11/7/2019 10:09:24 AM | 11/7/2019 12:00:00 AM | ||||||||
1047 | ابو فيصل | 33364627 | توفير فحص فيتامين دال، توفير جهاز فحص الثدي، توفير خدمة 24 ساعة |
تم الاتصال بتاريخ 1/10/2019 و تم توضيح الية فحص فيتامين دال، كما ان فحص الثدي اليدوي متوفر في المركز كما يتم تحويل المرضى للأشعة في مركز النعيم او السلمانية اذا دعت الحاجة لذلك ، كما تم اخباره بأنه سيتم فتح مركز محمد جاسم كانو 24 ساعة ابتداءا من 1 اكتوبر |
HHC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 19-11-63569 | 9/29/2019 12:00:00 AM | 1/15/2020 9:12:37 AM | 9/29/2019 12:00:00 AM | ||||||||
1048 | ام فهد | 33252203 | اولا احب ان اشكر د. لميس على اهتمامها مع المرضى و بالاخص مع الاطفال و انا اتكلم عن تجربة مع ابني أوديه على مستشفى العسكري و من الخوف ما يقوموا بعمل اي شي له من قبل الطبيب لان ابني يخاف الا انه بمركز مدينة حمد الصحي مع الدكتورة لميس تمت معالجته حيث لدى الدكتورة اسلوب جميل جدا مع الاطفال |
قمنا بارسال نسخة من الشكر للدكتورة لتحفيزها و نسخة اخرى لمسؤل الاسنان بالمركز و اطلعنا اعضاء مجلس الادارة بالموضوع كما قمنا بشكرها و تثمين جهودها حيث يعتبر ذلك السلوك موضع اشادة من الجميع |
HHC | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 19-11-93093 | 10/23/2019 12:00:00 AM | 1/15/2020 9:10:49 AM | 11/7/2019 12:00:00 AM | ||||||||
1049 | عبدالله مجرن | 911210296 | 36223822 | تم التوجه لمركز مدينة حمد الصحي لمراجعة عيادة الاسنان كما تم الوصول قبل جميع المراجعين و عند توزيع الارقام بطريقة بدائية تم اعطائي اخر رقم من بين الحضور ، كما اننا ناخذ جميع المواعيد عن طريق الموقع الالكتروني لوزارة الصحة او تطبيق صحتي الحكومي فلماذا لا يتم ربط عيادات الاسنان بالنظام لحجز المواعيد الكترونيا بعيدا عن الطرق البدائية و التي قد تظلم المراجعين و تلخبط الاولويات بالنسبة للقادمين اولا و لكم جزيل الشكر |
التاريخ: 09 أكتوبر 2019 تحية طيبة وبعد ،،،،،، الموضوع : شكوى المراجع عبدالله مجرن بخصوص مواعيد الأسنان وآلية توزيع الأرقام. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأنه تم الاتصال بالمراجع تاريخ 07 أكتوبر ولم يرد وتم الاتصال به هذا اليوم 09 أكتوبر الساعة 9:10 وأفاد بأن أمه وأخته هما من راجعتا المركز لأخذ موعد للأسنان. استمعت لشكواه وملاحظته حيث أفاد أن والدته قد حضرت للمركز في الفترة الصباحية بعد انتهاء مواعيد الأسنان فرجعت وحضرت في الفترة المسائية عند بداية فتح المركز وقد أعطيت رقم 8 بدلا من رقم1. تم التوضيح للمراجع أن المركز يفتح من السابعة صباحا إلى الثامنة مساء دون انقطاع في ساعات العمل وعليه قد يحدث التزاحم على الأرقام في الفترة الصباحية دون الفترة المسائية حيث يحضر المريض في الفترة المسائية وينتظر على الكراسي مع ملاحظة الترتيب في توزيع الأرقام حسب الحضور. كما تم التوضيح له انه ولكثرة الشكاوي على آلية أخذ مواعيد الأسنان ارتأت الإدارة الاستعانة بحارس النوبة في توزيع الأرقام في الفترة الصباحية وأنه جاري العمل على ايجاد آلية جديدة موحدة تكون أكثر سلاسة وانسيابية لحجز مواعيد الأسنان. وأيضا تم اخباره أنه بإمكانه أخذ موعد مسبق للحالات الغير طارئة للفترة الصباحية أو المسائية والحضور قبل الموعد بنصف ساعة أو 20 دقيقة مع وجود تصنيف للحالات الطارئة في قسم الأسنان عند وجود حالة طارئة إذا انتهت المواعيد. أخيرا شكر المريض الجهود المبذولة في المركز لخدمة المرضى وتم شكره على ملاحظاته وأن الادارة تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. وتفضلوا بقبول وافر التحية والاحترام ،،،
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HHC | Administrative | Suggestion | Medical Records | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11045 | 11045 | 19-11-83376 | 10/2/2019 12:00:00 AM | 1/15/2020 9:11:54 AM | 11/7/2019 12:00:00 AM | |||||||
1050 | عبدالرحيم | 530204150 | 39664288 | عند ما ذهبت للصيدلية لاستلام دواء القلب و هو عبارة عن حبة تحت اللسان تم اخباري بأني قمت باستلام الدواء بتاريخ 25/10/2019 بمركز محمد جاسم كانو الصحي بالفترة الصباحية |
تم التواصل مع مشرفة الصيدلية بالمركز الصحي للتاكد من موضوع الشكوى و تبين بأن الموظفة نظرت لليوم و الشهر و لم تنتبه للسنة حيث لم تتوقع الموظفة بأن المريض لم يستلم الدواء منذ سنة بالرغم من اهميه الدواء للمريض و بالرغم من ذلك قامت مشرفة الصيدلية بتنبيه الموظفة لضرورة الانتباه لجميع تفاصل الاستلام و عليه قمنا بالاعتذار للمريض و تقديم الدواء له |
HHC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 10230 | 19-11-27343 | 11/3/2019 12:00:00 AM | 2/26/2020 8:40:14 AM | 11/7/2019 12:00:00 AM | ||||||
1051 | شيرين محمد | 820506613 | 39955528 | my mother is type 2 diabetes on reular oral medication . she was seen by hamad town health centre doctor and asked for blood investigation and follow up with results . she was seen by dr. sabreen on the 27th october 2019 and she started her on injection lantus at 10 pm daily fasting blood sugar for 3 days. when the patient ( my mother ) went to the pharmacy she she refused to supply her with the injection and oral medication. today when she went to receive it the pharmacist refused to supply it as the validity of the prescription is three days only !! thats was totally not my mother problem . they delay her treatment for 8 days and they refused to supply it in the end. and now she has to schedule another appointment to get new prescription which is a burden that a sick patient should not endure . incident happened on the 27th october 2019 at 3:15 pm. |
السلام عليكم و رحمة الله تم الاتصال بإبنة المريضه ( مقدمة الشكوى ) لأخذ ملابسات الشكوى حيث ان المريضه حضرت بتاريخ 27 الى المركز الصحي تشكي ارتفاع السكر و تم تسجيل لها ابر سكر لمدة 3 ايام مع ملاحظة و تسجيل السكر خلال هذه المده و لكن عندما راجعت الصيدليه اخبرتها الموظفه على حد قولها بأن عليها مراجعة المركز بتاريخ 3 لاستلام الادويه المزمنه الشهريه
تم الاجتماع مع الموظفه المناوبه في ذلك اليوم من المحتمل ان المريضه قد وصلت للصيدليه قبل وصول وصفتها عبر الiseha الموظفه اوضحت ان لن تمر وصفه لديها قد سجل فيها ابر الانسولين لمدة 3 ايام خلال الفتره السابقه خصوصا ان جميع الموظفين في حال اضافة دواء جديد يتم صرفه بكميات معينه بحيث يتم توحيد موعد الاستلام بناءا على ذلك تم تنبيه الموظفه بالتروي و التواصل مع الطبيب للتحقق من عدم رغبته بتسجيل دواء معين قبل ترجيع المريض بحجة ان لا دواء له في السيستيم حسب ما ذكره المريض و مرافقه
تم التواصل مع الطبيبه المسؤوله و بعد عرض الحاله عليها تم الاتفاق معها بتسجيل ابر الانسولين مره اخرى ليتم مراجعة السكر بعد اخذ الدواء في الثلاثة الايام القادمه و مراجعة الطبيب بعد الإجازه ان شاء الله
تم الاتصال بإبنة المريضه مره اخرى و طلب منها مراجعة المركز لتسجيل الدواء لوالدتها و صرفه لها
تم صرف الابر للمريضه و في انتظار مراجعتها للطبيبه بعد اخذ الدواء
Best Regards , Zahra Mohamed HTHC pharmacy incharge
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HHC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 19-11-75611 | 11/7/2019 12:00:00 AM | 1/15/2020 9:10:05 AM | 11/7/2019 12:00:00 AM | ||||||
1052 | محمد الدوسري | 841100152 | 36362902 | لا يوجد احد لاستقبال المرضى بصيدلية مركز مدينة حمد لتسليم الادوية و ذلك بعدم وجود موظفين بالصيدلية لمدة تتجاوز 45 دقيقة |
تم الإتصال بالمريض و اخذ تفاصيل الشكوى حيث تبين ان المريض حسب ما ذكر حضر لاستلام ادوية احد اقربائه الشهريه في حدود الثالثه و انه قد انتظر حوالي 25 دقيقه و كان 6 اشخاص في منطقة الانتظار فهو قدر مدة غياب الموظف 45 دقيقه كما ذكر في الشكوى إلا ان موظفين النوبه الصباحيه عند خروجهم الساعه الثالثه لم يكن هناك اي مريض ينتظر و بعد الثالثه يوجد موظف واحد في الصيدليه و قد خرج من الصيدليه الساعه 3 و عشر لقضاء حاجته حيث لا يوجد اي مريض ينتظر في تلك الفتره و غاب في حدود 10-15 دقيقه كحد اقصى فقط , عند وصول الموظفه الأخرى الساعه (3:50) لم يكن هناك اي مريض في منطقة الانتظار
تم إرسال الشكوى الساعه (3:25) |
HHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 10230 | 19-11-38127 | 9/24/2019 12:00:00 AM | 2/23/2020 11:18:39 AM | 9/24/2019 12:00:00 AM | ||||||
1053 | هيام نصر الاحمد | 36080522 | حضرت لمعالجة مشكلة في عيني واخذت العلاج من الصيدلية ولكن عند طلبي لعلاج الضغط الروتيني افادتني الصيدلانية بان هذا اليوم اجازة ولايحق لي الا علاج الطوارئ. لتخفيف العناء على المراجعين ارجو مراجعة هذا القرار |
تم الاتصال بالرقم المرفق بالاقتراح وتبين بانه لابنة المريضة وتم شرح الية استلام الادوية الشهرية وهناك تعميم خاص بذلك بامكانهم استلام الادوية خلال الدوام الرسمي صباحا ومساءا |
MJK | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-11-53509 | 11/9/2019 12:00:00 AM | 11/11/2019 9:07:07 AM | 10/14/2019 12:00:00 AM | ||||||||
1054 | - | - | - | أرجو لكم دوام التقدم والنجاح |
تم اعلام اعضاء مجلس الادارة |
JHC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-11-93032 | 11/4/2019 12:00:00 AM | 11/11/2019 10:12:31 AM | 11/4/2019 12:00:00 AM | |||||||
1055 | سيد ابراهيم | - | 39267805 | أنا شخص أتعالج في الأمراض المزمنه وهذا يتطلب أخذ عينات من الدم للتحليل على الاقل سبوع للحصول على نتيجة الدم فأنا اقترح الرسائل النصيه يجب ان ترسل للشخص المعني قبل أسبوع على الاقل |
تم الاتصال بالمقترح ومعرفة اقتراحه بضروره ارسال رسالة تذكيريه لسحب عينات الدم قبل عشرة ايام من الموعد حتى ياتي لموعده وتكون نتيجة التحاليل جاهزة وعليها تم اخبار قسم التمريض لايصال ذلك الاقتراح للاداره لامكانيه عمل اللازم ان امكن |
JHC | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-11-97112 | 11/4/2019 12:00:00 AM | 11/11/2019 10:22:37 AM | 11/4/2019 12:00:00 AM | |||||||
1056 | فواز محمود عبدالله | 39911883 | كان لدي موعد الساعة 9:43 غرفة رقم 1 مساءا عند الدكتورة انوشكا ولم تدخلني على الموعد علما باني كنت متواجد قبل الموعد بنصف ساعة لظروف زوجتي الصحية والالم الذي كانت تعانيه وللعلم انتظرت اكثر من نصف ساعة لبعد الموعد ولم تدخلني علما انها لاتنادي المرضى والكل يدخل عليها من باب الغرفة |
رد الدكتورة المسئولة مها الملا ردا على الشكوى بتاريخ 23-10-2019 من قبل ( فواز محمود عبدالله ) ..حيث انه قدم شكوى بخصوص تأخر مناداة الدكتورة انوشكا لزوجته لمدة 40 دقيقه بعد الموعد رغم ظروفها الصحية والألم الذي كانت تعاني منه . مما اضطر المذكور أعلاه بأخذ المريضة الى مستشفى خاص , فقد تم الاتصال به واخذ تفاصيل الواقعة من قبل الدكتورة فاطمه المطوع يوم الاثنين الموافق 29/10/2019 الساعة 9:30 صباحا , وقد عبر عن استياءه لهذا التأخير , فأوضحنا له بانه سوف نتواصل مع الطبيبة لعمل الإجراءات اللازمة على امل ان لا تتكرر معه هذه المشكال في المستقبل. وقد تفهم المذكور أعلاه الموضوع وابدى رضاه عن هذا التواصل. |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10230 | 19-11-59372 | 10/23/2019 12:00:00 AM | 2/23/2020 11:12:21 AM | 10/29/2019 12:00:00 AM | |||||||
1057 | عبد الرزاق محمد | 33994223 | لا يوجد تنظيم في العمل الدكتور حسين رقم الغرفة 2 الموعد في تمام الساعة 9 والانتظار الى الساعة 10ولم يتم الاستجابة |
الدكتورة مها الملا ..مع التحية
ردا على الشكوى من قبل ( عبدالرزاق محمد ) ..حيث انه قدم شكوى بخصوص تأخر مناداة الدكتور حسين في غرفة 2 لابنه لمدة ساعة ونص بعد الموعد رغم ظروفه الصحية وارتفاع حرارة الطفل.. مما اضطر المذكور أعلاه بالذهاب الى البيت واخذ موعد آخر في الصباح الباكر, فقد تم الاتصال به واخذ تفاصيل الواقعة من قبل الدكتورة فاطمه المطوع , وقد عبر عن استياءه لهذا التأخير , فأوضحنا له بانه سوف نتواصل مع الطبيب لعمل الإجراءات اللازمة على امل ان لا تتكرر معه هذه المشكال في المستقبل. وقد تفهم المذكور أعلاه الموضوع وابدى رضاه عن هذا التواصل
تم التواصل مع الطبيب المذكور حيث ذكر بأنه وقتها كان يعاين ثلاث حالات طارئة في غرفة المعالجة وحالة استدعت مكوثه بجانب المريض في غرفة المعالجة مما أدى الى تأخر معاينة المواعيد العادية في قائمة الطبيب.
مع الشكر الجزيل |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10230 | 19-11-25570 | 10/26/2019 12:00:00 AM | 2/23/2020 11:11:31 AM | 10/30/2019 12:00:00 AM | |||||||
1058 | نور محمد ميرزا | 33667711 | دكتورة انوشكة دكتور غرفة رقم 1 لايوجد لديها اسلوب في التعامل مع المريض ومستفزة بشكل كبير |
تم الاتصال بالمريضة عدة مرات ولكن لايوجد رد وسيتم مناقشة الطبيبةالمعنية في الموضوع لعدم تكرار هذه المشكلة |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10924 | 10230 | 19-11-11747 | 10/26/2019 12:00:00 AM | 2/13/2020 9:38:54 AM | 11/30/2019 12:00:00 AM | |||||||
1059 | تركي شاهين | 39676079 | زحمة شديدة في مركز الحد نتيجة العدد الكبير من المرضى المترددين، اعاده الحالات الى مركز عراد و قلالي الى مركز الدير حتى المريض اخذ حقة |
تم الاجتماع مع المريض بمكتب اداري المركز وتم الشرح له بانة عدد القوى العاملة في المراكز الصحية تتناسب مع عدد المترددين و ان مركز الحد الصحي سوف يستقبل بعد عده اسابيع طبيبين مستجدين زيادة على العدد الموجود حالية، لكنة اصر باعادة توزيع مجمعات المركز ، فتم اعلامة بأن سوف يرفع الموضوع للأدارة العليا لدراسة المقترح |
BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-11-42927 | 11/7/2019 12:00:00 AM | 11/11/2019 12:50:52 PM | 11/7/2019 12:00:00 AM | |||||||
1060 | ياسر ناصر رمضان | لا يوجد | 37733998 | وصلت المركز الصحي الساعة 8 مساءا ذهبت مباشرة لقسم الاستقبال واخبرني المنسق بأن المواعيد انتهت ويمكن لي الذهاب لقسم التمريض للتصنيف الحالة قالت الممرضة لي لم نستطيع علاجك ثم ذهبت للطبيب المسئول في المركز وقالت لم نقدر عاجك لان مو طوارئ. قلت لهم بنتي فيها حساسية في الوجة وتحك في الوجة وساعات يطلع الدم ليش المركز مفتوح للعلاج |
بتاريخ 13/10/2019 كانت عدد ساعات التغطية للأطباء جدا قليلة وانتهت المواعيد مبكرا وتم تصنيف حالة ابنتة انها غير طارئة ويستطيع الحضور اليوم الثاني صباحا ومسئول الشفت حاول التفاهم مع الب ولي الامر بان الحالة غير طتارئة ولكن الاب لم يتقبل الامر |
SJC | Administrative | Complaint | Appointments | Doctors | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10230 | 19-11-59492 | 10/13/2019 12:00:00 AM | 2/13/2020 9:42:57 AM | 11/4/2019 12:00:00 AM | ||||||
1061 | أم مريضة | 37700148 | شكوى على تعامل دكتورة زينب حميد العراقية رفضت فحص ابنتي بحجة انها مستعجلة ومستأذنة للخروج من العمل وقائلة ان عملكم لا ينتهي . وخرجنا دون أن تفحص ابنتي المريضة |
تمت التواصل مع ام المريضة وشرح مواقف الاطباء |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10230 | 19-11-09880 | 10/13/2019 12:00:00 AM | 2/13/2020 9:44:03 AM | 11/4/2019 12:00:00 AM | |||||||
1062 | زينب علي عبد علي | 37700148 | شكوى على تعامل دكتورة ليلى شحاتة ، حيث صرخت علي عدة مراجعين خلال زيارتي بمركز الشيخ جابر الصباح وهذي ليست المرة الأولى للتعامل بهذه الطريقة حيث تكررت عدة مرات ورفضت منحي اجازة ليوم واحد بداعي مرضي |
تم التواصل مع المريضة والشرح لها عدم الحصول على الاجازة المرضية |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10230 | 19-11-96631 | 10/13/2019 12:00:00 AM | 2/13/2020 9:44:47 AM | 11/4/2019 12:00:00 AM | |||||||
1063 | لايوجد | 33886579 | اقترح على وزارة الصحة من يقومون بصرف دواء السخونة بقرشة كبيرة حتى تكفي الطفل كون الحجم الصغير 60 ملي وتكفي جرعتين فقط ، واشكركم على تعاونكم لنا كمواطنين ولكن ابنائنا هم ابنائكم |
تم الاتصال باللاخ صاحب المقترح وتم توضيح له الامر بأن الادوية عبارة عن مناقصات بين شركة الادوية و بين المخازن ويتم الاتفاق على المتطلبات من قبل المعنيين ولكن سيتم ايصال المقترح الى الجهات المعنية |
BKH | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10855 | 19-11-73492 | 11/7/2019 12:00:00 AM | 12/11/2019 5:22:15 PM | 12/11/2019 12:00:00 AM | ||||||||
1064 | لايوجد | لايوجد | عنصرية في قسم الاسنان |
السلام عليكم ورحمة الله وبركاته.. ردا على الشكوى المقدمة من مريض عن التعامل بالعنصرية من موظفي القسم. وحيث ان المريض لم يذكر اسمه ورقم التليفون الخاص به فلم نستطع التواصل معه بالإضافة ان الخط والكلام غير واضح وغير مفهوم. وتعقيبا على هذة الشكوى ..اود توضيح ان موظفي القسم لا يتهاونون بتقديم المساعدة في احسن صورة وباحترام واخلاق عالية..وكل المرضى يتعاملون سواسية بدون اي عنصرية او التفوه بأي كلمة غير لائقة. فالمريض له حقوق علينا ومن اهمها ان يتعامل بصورة لائقة ومحترمة وذلك ما نص عليه الدين الإسلامي. وهذا ما وجب توضيحه لسيادتكم |
BKH | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-11-25440 | 11/7/2019 12:00:00 AM | 11/21/2019 9:29:05 AM | 11/20/2019 12:00:00 AM | |||||||
1065 | لا يوجد | لا يوجد | كنت سأسافر فأخذت حبوب لمدة اسبوعين من السفر وعندما عدت وقد نفذت الحبوب وبعد 14 يوم من القدوم يعني تقريبا 28 يوم ذهبت لنفس الصيدلي قال ساعطيك ليومين فقط وتعال مرة ثانية ورفض يعطيني الدواء وصار يهزأ |
سوف تتم مناقشة الموظف الموجود في المناوبة في ذلك |
SJC | Administrative | Complaint | Policy & Procedure | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-11-85808 | 10/27/2019 12:00:00 AM | 2/23/2020 11:05:44 AM | 10/29/2019 12:00:00 AM | |||||||
1066 | لايوجد | 36299219 | عدد الاطباء قليل عدد المرضى المسجلين على الاطباء محدود جداً عدم التعامل الجيد والمعالجة في غرفة رقم 1 بالفترة المسائيية |
تم الأتصال بالمريضة يوم الاثنين الموافق 11/11/2019 الساعة 10.58 صباحاً، و تبين ان ابنتها حضرت للعلاج برفقة أختها الكبرى ذات 19 سنه و أن الطبيب المعالج طلب حضور ولي الأمر المباشر الأب أو الأم و حين حضور الأم كشف عليها الطبيب حيث كانت تعاني من التهاب في الأسنان و وصف لها الأدوية الازمة . تم الشرح الى الأم بضرورة مرافقة ابنتها أثناء العلاج وحتى ان لم يتم علاجها في العيادة و وصف ادوية لها فقط يجب أن يتاكد الطبيب من خلو المريضة من أي تحسس للأدوية لتجنب المضاعفات. تم ابلاغها أيضا أن مؤخرا تم زيادة عدد العيادات المسائية من عيادة الى عيادتان طوارئ و بذلك زاد عدد المرضى المسجلين في هذه الفترة . |
NDC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-11-72560 | 11/7/2019 12:00:00 AM | 2/13/2020 10:19:49 AM | 11/11/2019 12:00:00 AM | |||||||
1067 | فاطمة احمد عباس | 39688055 | شكر وتقدير للمرضة منار المدني على اهتمامها وعنايتها لها بالاضافة الى اخلاقها الحسنة |
تم الاتصال بتاريخ 11/11/2019 الساعه 08.20 & 10.30 & 12.40 ( ولم يتم الرد ) تم الاتصال بتاريخ 13/11/2019 الساعه 09.20 ( ولم يتم الرد) |
NDC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-11-85289 | 11/7/2019 12:00:00 AM | 2/13/2020 10:21:20 AM | 11/11/2019 12:00:00 AM | ||||||||
1068 | طه علي حسن أحمد | 33171215 | يتأخرون في اعطاء الدواء واجد تنتظر في قسم الصيدلية |
تم الاتصال بالمريض عدة مرات لمعرفة وقت التواجد في ذلك اليوم وكان الرقم مغلق .. واما عن أسباب التأخر في الخدمة فهو لكثرة الخطوات اللازم اعدادها لصرف كل دواء في برنامج اي صحة وعدد الأدوية في وصفات المرضى السابقين للمريض بالاضافة لحساب وتجهيز وتسجيل الادوية في السجلات الخاصة بها وجلبها لمنضدة الصرف من مختلف انحاء الصيدلية الكبيرة وبطئ الاتصال بالأنترنت احيانا |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-11-59750 | 10/15/2019 12:00:00 AM | 11/12/2019 8:09:33 AM | 10/27/2019 12:00:00 AM | |||||||
1069 | أم محمود | bhozone@hotmail.com | الصيدلانية الصغيرة الطيبة مشكلة ما نعرف اسمائهم برسل لهم كل الشكر والتقدير الموظف الخلوق اللي في الأستقبال ما اعرف اسمة يلبس غترة واعقال تعاملة راقي ومتعاون ويسهل امور الأخرين |
تم ايصال الرسالة للموظفين وشكرهم وحثهم على المواصلة |
SJC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-11-60971 | 10/9/2019 12:00:00 AM | 11/12/2019 8:19:19 AM | 10/27/2019 12:00:00 AM | ||||||||
1070 | مريم عبدالله علي | 37770684 | اقدم شكوة على الدكتورة ايمان الماجد بسوء المعاملة مع المريض وإستحقرها مع الأخرين وإستهزائها حصلت مواقف كثيرة بسوء المعاملة ومع والدتي وتقول لها ما في شئ و ويش أسوي ليش. |
تم التواصل مع المريضة لمعرفة حيثيات المساءله ولكم المريضة لم يعجبها ان الطبيبة قالت لها انها تاخرت ويجب عليها الالتزام بموعد وايضا ذكرت المريضة بالشكوئ انها حصلت على مواقف كثيرة من الطبيبة ومنها سوء معاملة والدتها من فترة بعيدة تم مناقشة المريضة بضرورة الالتزام بالموعد وايضا سيتم التواصل مع الطبيبة لمناقشة الامور التي ذكرت. |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-11-22539 | 11/3/2019 12:00:00 AM | 2/13/2020 9:46:00 AM | 11/6/2019 12:00:00 AM | |||||||
1071 | عيسى الكعبي | 37111100 | افساح المجال للدخول على الطبيب كنت مريض و لم يسمح لي بالدخول على الطبيب |
تم الاتصال بالمريض و توضيح الية نظام المواعيد و طرق حجز المواعيد المختلفة مع العلم بان المريض تم تقييمه من قبل الممرضة بانه حالة اعتيادية |
JAC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10897 | 10897 | 19-11-85716 | 11/11/2019 12:00:00 AM | 11/12/2019 11:55:52 AM | 11/12/2019 12:00:00 AM | |||||||
1072 | نادية دلشاد | لا يوجد | 34114406 | unknonwn@address.com | أنا صار لي 11 سنة أتعامل مع مستشفى ولا في مشكلة أول مرة شفت د.نسرين غير خلوقة نهاية، ما عنها أخلاق نهاية -ما تبي تسمع أي مشكلة أنا وعائلتي وزوجي تعبانين ........ عطتنا (ورقة حضور) وإحنا تعبانين هاي مو طريقة تعامل مع مريض |
تم الإتصال بالمريض من قبل رئيس مجلس الإدارة على الرقم المدون (لا يوجد رد) |
SKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10230 | 19-11-98308 | 9/26/2019 12:00:00 AM | 2/23/2020 11:00:34 AM | 10/23/2019 12:00:00 AM | |||||
1073 | محمد باقر | لا يوجد | 36102282 | unknonwn@address.com | في تاريخ 17/10/2019 يوم الخميس الفترة المسائية حجزت موعد على طبيب عام غرفة (4) د. شيخة فكانت زوجتي تشرح إليها حالتها الخاصة لمخ تتقبل منها وكان الإسلوب سيء جدا للغاية وعندما رجعت إليها أعادة ..... إلي وإلى زوجتي
الرجاء تحري الموضوع |
I spoke to you about this patient earlier, and I don’t know what was the aim behind this complaint. I did what I had to do as a doctor, I ran the consultation and history taking twice, once with the patient herself who had a difficult language in dealing with, and then with her husband who came in later and I took the history all over again from him to confirm that I understood the right thing from his wife (the patient). Accordingly I sent them to naim h.c to do a urine test and come back to me. So the pts husband didn’t like my management it seems and he didn’t like the idea of going to naim h.c. therefore, he booked another appointment with Dr Khatoon, who told him also that dr shaikha requested a urine test, please go and do it naim h.c. and come back… if he says I didn’t give his wife enough time , then I want to make it clear, that for this pt. specifically I ran to consultations, 1st with the patient, and then again with the patients husband who came in later. رد. د. شيخة |
SKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10230 | 19-11-99922 | 10/17/2019 12:00:00 AM | 2/23/2020 10:59:46 AM | 10/23/2019 12:00:00 AM | |||||
1074 | لا يوجد | لا يوجد | 39143776 | miss79June@gmail.com | General Doctor room 4 at 17-10-19 3pm Dr. Shaikha The Doctor is very rude , how she deal with clients or patient is un acceptable she don"t have patience |
This patient arrived 45 minutes late, and I asked her about her name she said something janahi(thedaughter), I told her but this is 45 minutes late, she replied carelessly yes I am late and there is lots of traffic outside!!! In the same minute there were 2 MALE patients waiting by the door for their appointment and she saw them clearly. I told her if u r willing to wait after those 2 patients , I will see u and she agreed and sat on the chair just opposite my door.. I saw her there when the first patient left, and I saw her there when the 2nd patient entered , but after my 2nd patient has left she wasn’t there. I called her name several times but no response until I found that she went to the reception and booked another appointment.. additionally, I want to make it clear that the conversation between us was clear, simple and there was no conflict or argument. And she agreed to wait to be seen after the 2 patients. What happened later is not clear to me because I didn’t see the patient after that… From my point of view, patients need to be on time , because delay causes disruption in the doctors organized work and flow in seeing the patients, plus this might cause some kind of conflict when u ask the late patient to wait, and all these issues may cause a delay in the management of other patients and decrease in the quality of the service provided. I hope u can make this point clear to the patient, and despite she was late I was willing to see her as her appointment didn’t exceed an hour of delay. If asking her to wait makes me untrustable doctor to see her daughter then that’s her opinion and she can see any other doctor she’s happy with. Best regards Shaikha رد. د. شيخة |
SKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10230 | 19-11-28697 | 10/17/2019 12:00:00 AM | 2/23/2020 10:59:05 AM | 10/23/2019 12:00:00 AM | |||||
1075 | لا يوجد | لا يوجد | لا يوجد | دخول كثير من المراجعين من الجنسين بملابس غير لائقة وتخدش الحياء |
لا يوجد رقم للتواصل مع مقدم الاستفسار |
MHC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-11-68713 | 11/7/2019 12:00:00 AM | 11/13/2019 1:16:29 PM | 11/7/2019 12:00:00 AM | |||||||
1076 | لا يوجد | لا يوجد | لا يوجد | السلام عليكم ورحمة الله وبركاته الرجاء من وزارة الصحة تخصيص مكان لإقامة الصلاة للنساء وشكرا |
في الوقت الحالي لا يوجد مكان لتخصيصه كمصلي للنساء |
MHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-11-62755 | 11/7/2019 12:00:00 AM | 11/13/2019 1:18:12 PM | 11/7/2019 12:00:00 AM | |||||||
1077 | محمد باقر | لا يوجد | 36102282 | unknonwn@address.com | أشكر الدكتورة خاتون على حسن تعاملها وأخلاقها القيمة وأشكر موظفة الرسبشن رملة على تعاونها وتساعدها معي وأخلاقها جدا رفيعة ومحترمة ، وأشكر من جديد الدكتورة خاتون |
ملاحظة: لقد تقدم السيد محمد باقر بتاريخ 17/10/2019 بكتابة شكوى على الدكتورة شيخة (غرفة رقم 4) وتمت مساعدته من قبل د. خاتون والمنسقة رملة حسين |
SKC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-11-68081 | 10/17/2019 12:00:00 AM | 11/13/2019 2:01:54 PM | 10/23/2019 12:00:00 AM | ||||||
1078 | أميرة جاسم عبدالله | 33320921 | المريض لم يحضر إلى المركز إلا لأنه محتاج إلى العلاج ومن واجب أي طبيب أن يقدم له المساعدة حتى لو كان في غير وقت عمله من واجبات مهنته إذا تأخر المريض عن الحضور إلى المركز بوقت قليل فإن الطبيب لا يقبل أن يعالجه حتى يأخذ موعد جديد وإذا الطبيب تأخر على المريض عادي يضيع وقت المريض في الإنتظار |
تم تحويل الشكوى على رئيس الأطباء وحاولت الإتصال مرتين ةلا يوجد رد يعمل بتعميم تجديد الموعد في الفترة الصباحية مع وجود المرونة بقدر ما يسمح به وضع العيادات وامتصاص ضغط العمل واما بخصوص تأخر مناداة المريض فهو خاضع للحالات الصحية الموجودة عند الطبيب وظروف اخرى خارجة عن إرادة الطبيب
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KHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10230 | 19-11-50150 | 11/14/2019 12:00:00 AM | 12/25/2019 8:25:04 AM | 11/14/2019 12:00:00 AM | |||||||
1079 | رباب ابراهيم | 791107906 | 35007642 | نحن من سكنة مجمع 1020 نريد ان ننقل إلى مركز مدينة حمد الدوار الثالث قريب لنا من السكن ولا يوجد مواصلات |
تم الأتصال بها وسؤالها عن الأسباب فأفادت بأن بالتالي: المركز مزدحم صعوبة الحصول على مواعيد تريد تغيير طبيب العائلة وانها لا تثق في علاجه فتم تحويل المشكلة لرئيس الاطباء للبحث في الأمر تم الإتصال بها من قبل رئيس الأطباء ومحاولة معرفة المشاكل العلاجية وقد تأكدت من أن جميع إجراءات الطبيب المعني(د. سناء) صحيحة ولا يوجد أي خطأ طبي أو تشخيصي في الحالات التي عرضت على الطبيبة كما أفادت المراجعة أنها لا تأتي لأخذ علاجها للسكر لأنها لا تريد الدخول على هذه الطبيبة وان عدد من أهالي المنطقة يعانون من نفس المشكلة لا يمكن تحويل علاجهم عن المركز فالقرار ليس داخلي والمعني هي إدارة مركز مدينة حمد الصحي بالاخص أن العدد كبير وطلب مجموعة من الأهالي توجد شكوتين من نفس المراجعة بالصندوق وستنظر إدارة المركز في إمكانية تغيير طبيب العائلة على الرغم من عدم وجود تبريرات بهذا الخصوص |
KHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 19-11-78420 | 4/17/2019 12:00:00 AM | 11/14/2019 11:48:18 AM | 4/17/2019 12:00:00 AM | ||||||
1080 | صالح محمد | 39262970 | أرجو أن يكون طبيب لتبديل الأدوية من الصيدلية في حالة عدم وجود العلاج يكون لو طبيب واحد يوميا مخصص للصيدلية بالاضافة لمواعيده فمثلا الأحد يكون حجرة رقم واحد وغدا حجرة رقم 2 وهكذا. لأننا نجد مشكلة في أخذ موعد من أجل تغيير دواء فقط وشكرا. |
تمت مناقشة المشكلة في اجتماع مجلس الادارة 28/10/2019 والتفاق على آلية للتعامل مع هذه الحالات. تم الاتصال بالمريض واخباره بالآلية الجديدة وهي تسجيل هؤلاء المرضى على الطبيب في نفس اليوم فوق المواعيد الاعتيادية. |
KHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 19-11-91363 | 10/22/2019 12:00:00 AM | 11/14/2019 12:50:00 PM | 10/30/2019 12:00:00 AM | |||||||
1082 | جابر عطية علي البحراني | 33769808 | عدم القدرة على تسجيل موعد عن طريق المواعيد الالكترونية إذا كان لدينا موعد مسبق أو في مستشفى السلمانية |
تم الإتصال بالمراجع وأبلاغه بأن المشكلة رفعت للإدارة وسيعمل على حلها في أقرب وقت ممكن كما تم ابلاغه عن مقترح احد المرضى بهذا الخصوص وهو عدم تسجيل موعد عيادة الأمراض المزمنة على الطبيب غلا قبل اسبوعين من الموعد وعدم حجزه قبل 6 شهور وذلك كحل مؤقت لحين حل المشكله فأفاد ان الحل غير مناسب له على الاطلاق تم توجيهه لأخذ موعد عن طريق الحضور الشخصي او عبر مركز الإتصالات وذلك لحين حل المشكله تقدم بشكر خاص اللى طاقم العمل لجهودهم وعبر عن ذلك بأن نسبة المشاكل بالنسبه له صفر بالمئة
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KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10231 | 10231 | 19-11-01381 | 8/25/2019 12:00:00 AM | 11/14/2019 2:57:56 PM | 11/14/2019 12:00:00 AM | |||||||
1083 | لا يوجد | 39046598 | الرجاء من الدكاتره المحترمين الإلتزام بالمواعيد المعطاه لهم من قبل مكتب المواعيد
الدكاتره عموما لايتقيدون بالموعد المخصص للمريض |
تم الإتصال بالمراجع واشار إلى ان احد الطبيبات تأخذ وقتا طويلا في الإستشارة الطبية أكثر من اللازم وطلب توجيه الأطباء للإسراع بمعاينة المرضى لتجنب التأخير ورفض تحديد اسم الطبيبة كما تم إبلاغه عن سبب الـتأخير احيانا من قبل الطبيب لحاجة الحالة المرضية او وجود حالات طارئة او مستعجلة بين المواعيد
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KHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10231 | 10231 | 19-11-53806 | 8/14/2019 12:00:00 AM | 11/14/2019 3:14:42 PM | 11/14/2019 12:00:00 AM | |||||||
1084 | هند الجزيري | 39459087 | اقتراح بتوفير مكتبه صغيرة في قاعة الانتظار العامه وقاعة انتظار قسم الاطباء |
تم التواصل مع المراجعه بتاريخ 17/11 الساعه 11.16 ةشكرها على مقترحها الجميل، حيث بينت ان المرء في بعض الاحيان يرغب بقراءة القران او كتاب بدلاً من مشاهدة التلفاز او العبث في التلفون هذا وقد تم ابلاغها بأنه سيتم محاولة توفير خانات معلقه على الجدار مع وضع بعض الكتب التي تفيد الشخص وفي الختام شكرت المراجعة ادارة المركز واطباءه على حسن التعاون |
NDC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-11-50725 | 11/14/2019 12:00:00 AM | 8/11/2020 8:26:06 PM | 11/17/2019 12:00:00 AM | ||||||||
1085 | حسين منصور | 33797566 | برودة غرفة المعالجة على مرضى السكلر |
تم التواصل مع المريض بتاريخ 17/11 الساعه 11.24 وابلاغه بأنه تم ضبط درجة الحراراة من قبل قسم الصيانة في غرفة المعالجة بما يناسب الاجواء الخارجية والمرضى وخاصة مرضى السكلر وتم ابلاغ المريض في حال شعوره بالبرد مره اخرى التوجه الى مكتب الاداري وابلاغه بذلك او بإمكانه وضع شكواه في صندوق الشكاوى للنظر في الامر |
NDC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-11-53460 | 11/14/2019 12:00:00 AM | 2/23/2020 10:56:36 AM | 11/17/2019 12:00:00 AM | |||||||
1086 | محمد احمد | 34400491 | يرجى مراعاة المرضى وعدم جعل الممرضة تفحص المريض وتقيم حالته لان الممرضة غير مؤهلة لفحص المريض الرجاء معالجة جميع المرضى |
تم الاتصال بالشخص المعني من قبل مسئولة التمريض في المركز وشحت له الية العمل المتبعة للتصنيف وفحص الحالات الطارئة ولكنه يفضل الدخول على الطبيب لانه مؤهل والممرضة غير مؤهلة حسب قوله حيث انه كان يعاني من ارتفاع في الحرارة وكان في المستشفى وقال سوف اتصل بك لاحقا |
MJK | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10230 | 19-11-00711 | 11/10/2019 12:00:00 AM | 2/13/2020 9:49:37 AM | 11/14/2019 12:00:00 AM | |||||||
1087 | محمد جاسم | 33406680 | مقترح فتح التطعيمات بالفترة المسائية لطوال الإسبوع وليس ليوم واحد فقط |
تم الإتصال بالمريض وتم إخباره بالنظام المتبع من قبل الادارة .. وبرفع المقترح للإدارة ليتم فتح التطعيمات بالفترة المسائية لطوال الإسبوع . |
YAE | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 19-11-51694 | 10/27/2019 12:00:00 AM | 11/17/2019 12:28:38 PM | 11/17/2019 12:00:00 AM | ||||||||
1088 | جهاد حمدان | 39835077 | زيادة عيادات الاسنان الوقت المحدد للاسنان كان الساعة الرابعة واليوم الساعة 3 وقت الاسنان كل يوم غير |
تم الاتصال بصاحب الشكوى وشرح لية تسجيل مرضى الاسنان بعد افتتاح المركز على مدار الساعة وفع مقترح زيادة عيادات الفترة المسائية للمناقشة مع مسئولة قسم الاسنان |
MJK | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-11-89214 | 11/12/2019 12:00:00 AM | 11/17/2019 1:21:00 PM | 11/17/2019 12:00:00 AM | |||||||
1089 | عمر صالح | 36076604 | المستشفى 24 ساعة الآن الساعة 12 الظهر وليس هناك مواعيد ماهذا علما بان المستشفى فاضي |
تم الاتصال بصاحب الشكوى وشرح الية تسجيل المواعيد وبامكانه التسجيل عن طريق الموقع او الاتصال لتجنب الانتظار وعدم الحصول على موعد |
MJK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10924 | 10924 | 19-11-91547 | 10/28/2019 12:00:00 AM | 11/17/2019 1:37:55 PM | 11/14/2019 12:00:00 AM | |||||||
1090 | جمال الكبيسي | 39012773 | انا معاق فيني اصابة في الركبة وباركات السيارات مخصصة لي العامة وقفت صوب البر اين السكورتي اين المسئول واداري المركز |
تم الاتصال بصاحب الشكوى وتم التواصل مع ادارة المرور للتعاون بتوعية المرضى والمراجعين لعدم الوقوف في مواقف المعاقين |
MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10230 | 19-11-87448 | 11/11/2019 12:00:00 AM | 2/23/2020 10:55:55 AM | 11/14/2019 12:00:00 AM | |||||||
1091 | خلود المنصوري | 39240904 | SINCE HOW MANY YEARS IT HAVE BEEN NOTICED THAT MOST OF THE WATING CHARIS AREA ARE SPOIED AD PEELD....NEED TO BE COVERED OR CHANGE |
تم الاتصال بالمريضة شكرها على هذه الملاحظةوتم ايضا ابلاغها بان الموضوع تحت المتابعة من الجهات المختصة |
BKH | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 19-11-93149 | 11/17/2019 12:00:00 AM | 11/17/2019 4:46:37 PM | 11/17/2019 12:00:00 AM | |||||||
1092 | no name | nil | nil | بعض الادوية غير متوفة في قسم الصيدلية مثل: BONJUL JEL - T GEL |
ISC | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-11-35464 | 8/15/2019 12:00:00 AM | 11/18/2019 7:59:15 AM | 8/20/2019 12:00:00 AM | |||||||
1093 | no name | 33365166 | حضرت الى المركز الساعه 7:39 مساءا و لم احصل على موعد , فدخلت الى قسم التمريض و الى دكتورة امل و كانت درجة حراره الولد 36.5 لانه كان قد استخدم البندول . |
تم الاتصال في المريض مرتين و لكن لم يتم الرد على الخط |
ISC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-11-68067 | 9/29/2019 12:00:00 AM | 11/18/2019 7:58:55 AM | 10/6/2019 12:00:00 AM | |||||||
1094 | ياسر حسن | NIL | 33380444 | الشراشف نوعيتها جدا سيئه و تم تقليص العدد من 100 اصبح الان 48 شرشف و السعر ايضا كان 15 دينار اصبح 25 دينارا |
تم اخبار ضابطة التمريض السيدة نادرة السماك بخصوص نوعيه الشراشف , و تم مناقشه الشكوى مع المريض بخصوص جودة الشراشف من تاريخ رفع الشكوى . و اما بخصوص السعر فهدا ليس من طرفنا وانما من طرف الصيدلية نفسها التي يتم الشراء منها |
ISC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-11-23704 | 9/5/2019 12:00:00 AM | 11/18/2019 8:09:35 AM | 9/19/2019 12:00:00 AM | ||||||
1095 | FAIZ NAEEM | faizanaeem23@gmail.com | Ibn Sina Health Centre Manama Bahrain
To the lovely Staff,
The best staff in the whole world 🎀 specially the childcare section. I love their politeness and friendly behaviour even with the kids.
I have posted this on google search of Ibn Sina, but wanted u all to know thts y sending as an email. |
ISC | Administrative | Appreciation | Mother and Child Care | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Other Channels | 10859 | 10859 | 19-11-59193 | 9/20/2019 12:00:00 AM | 11/18/2019 8:40:59 AM | 9/22/2019 12:00:00 AM | |||||||||
1096 | علي البوعركي | 930900618 | 66358305 | alialbuarki91993@gmail.com | شكوى العميل بالنيابة عن زوجته: "أنا امرأة حامل في الشهر السابع، توجد دكتورة الحمل، من جنسية مصرية، هذه الدكتورة لا تعامل المريض باحترام كما يجب، و لا تعطي المرأة الحامل النصائح في فترة حملها الجميع يشكوا من هذه المرأة. عندما أدخل عليها لا تعاملني باحترام، عملت تحاليل السكر، و بعد النتائج اتضح بأني أعاني من السكر. فانتظرت منها النصائح لتجنب مرض السكر، و لكنها لا تتحدث عن شيء، يجب عليكم اتخاذ الإجراءات ضدهل فالحوامل أصبحوا لا يتحملونها. لتعلم هذه الدكتورة أنها ليست في بلدها، و يجب عليها احترام المواطنين فيها، فالراتب الذي تستلمه يجب أن تستلمه بالحلال. أين أنتم عن مثل هذه الأشكال". |
مرفق رد الدكتورة ياسمين على الشكوى المقدمة من المراجع علي البوعركي فيما يخص معاملة الدكتورة ياسمين لزوجته اثناء الاستشارة الطبية في عيادة الحوامل في مركز الشيخ سلمان الصحي و قد تم التواصل مع المراجع و الاستماع مباشرة لملاحظاته و توضيح ما لزم .
السلام عليكم ورحمة الله وبركاته تحية طيبة وبعد لقد تفاجات بالشكوى المقدمة من المريضة من قسم الحوامل، فقبل فحص المريضة لم أخبرها بالنتيجة حيث ان النتيجة كانت GTTP 12 وبعد فحص المريضة أخبرتها بالنتيجة وانها تحتاج فحص اخر جي تي تي الفحص المكرر 4مرات لنتأكد بانها فعلا مصابة بداء السكري للحوامل. وهذا فعلا ماحصل، فأخبرتني بانها أكلت سابقا اكلا سكري وقد يكون هو السبب في ارتفاع نسبة السكر فأخبرتها باننا لسنا متاكدين من داء السكر فتحتاجين الى فحص أخر للتاكد وأخبرتها بعد ذلك للذهاب الى المختبر لاخذ موعد فحص السكر. هذا ماحدث ولكم مني جزيل الشكر والامتنان
الدكتورة ياسمين عبدالرشيد نائب رئيس مركز الشيخ سلمان الصحي |
SSC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10230 | 19-11-04369 | 9/5/2019 12:00:00 AM | 2/13/2020 9:50:45 AM | 9/8/2019 12:00:00 AM | |||||
1097 | - | - | - | لايوجد | شكر على التعاون السريع مع المرضى وحسن التعامل وخاصة قسم السجلات والتمريض |
تم ابلاغ الاقسام بشكر المريض والاستمرار على تقديم افضل الخدمات |
NDC | Administrative | Appreciation | Administration | Medium | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10852 | 10230 | 19-11-48284 | 11/14/2019 12:00:00 AM | 2/13/2020 10:00:35 AM | 11/18/2019 12:00:00 AM | ||||||
1098 | - | - | السلام عليكم ورحمه الله وبركاته لدي ملاحظات حول حمام النساء اثناء الدوام المسائي 1- لايوجد مناديل ورقيه داخل الحمام ولا خارجها 2- الباب الخارجي غير محكم الاغلاق مما يكسف من هو عند المغاسل لمن هو خارج المكان ارجو ان تأخذ ملاحظات بعين الاعتبار مع الشكر الجزيل |
تم تنبيه موظفين النظافه بعدم ترك الحمامات دون مناديل ومتابعه نظافتهم بشكل مستمر |
HKC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-11-26100 | 11/7/2019 12:00:00 AM | 11/18/2019 3:28:47 PM | 11/10/2019 12:00:00 AM | |||||||
1099 | رشيدة محمد | 38831995 | الدكتورة منى غلوم ليست مجرد دكتورة بل هي قمة في الانسانية والكفاءة جزاها الله خير. |
تم شكر المراجعة وابلاغ الدكتورة دكتورة منى دائما تقدم الرعاية الصحية بصورة جدا رائعة وانسانية.
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SJC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-11-25860 | 11/4/2019 12:00:00 AM | 11/19/2019 1:55:31 PM | 11/12/2019 12:00:00 AM | ||||||||
1100 | أحمد عيسى محمد | ان يعمل المركز الصحي على مدار الساعة راجع لزيادة عدد المرضى |
لا يوجد هاتف للمراجع يوجد خطة لعمل المركز الصحي على مدار الساعة |
SJC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-11-83289 | 11/11/2019 12:00:00 AM | 11/19/2019 2:00:03 PM | 11/14/2019 12:00:00 AM | |||||||||
1101 | بتول رضا حسين | 39266556 | لا شكاوي حيث أن المركز منظم ويقدم الخدمات المطلوبة للجميع على أكمل وجه. |
تم شكر المراجعة وهذي الاشادة دافع للمزيد من العطاء. |
SJC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-11-98992 | 11/10/2019 12:00:00 AM | 11/19/2019 2:06:28 PM | 11/19/2019 12:00:00 AM | ||||||||
1102 | لا يوجد | لا يوجد | توفير مكان للاطفال مثل ألعاب أو مكان لقرأءة القصص أو تمتع الأطفال اثناء الأنتظار. |
سوف يقدم مقترح المراجع للادارة العليا في الوزارة. |
SJC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-11-08741 | 11/11/2019 12:00:00 AM | 11/19/2019 2:10:50 PM | 11/19/2019 12:00:00 AM | ||||||||
1103 | لا يوجد | لا يوجد | الرجاء مراجعة الدكاترة هم لعلاج المرضى وليس لتحدث في الهاتف وشرب الشاء |
تم الاجتماع مع الاطباء وتنبيهم بضرورة مراعاة شعور المرضى وخاصة استخدام الهاتف اثناء المعاينة مع المرضى. |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-11-79595 | 11/11/2019 12:00:00 AM | 2/13/2020 9:52:29 AM | 11/13/2019 12:00:00 AM | |||||||
1104 | ليلى جاسم محمد | 39118085 | ليلة الجمعة بتاريخ 8/11/2019 سقط الوالد بعد اصابتة بدوار مفاجئ وقد تم نقله الى المستشفى وتم أخذ الفحوصات وكانت مطمنة الى حد ما وتم وضع تحويل للسلمانية في النظام 24 ساعة وام يذكر الطبيب لنا هذي الملاحظة. |
تم الاتصال بإبنة المريض الذي ادخل السلمانية وذكرت الابنة انه لم يكن هناك شرح كافي من قبل الطبيب عن الحالة وسوف نناقش هذه النقطة مع الأباء لتفادي المشكلة في المستقبل. |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-11-17849 | 11/9/2019 12:00:00 AM | 2/13/2020 9:53:51 AM | 11/13/2019 12:00:00 AM | |||||||
1105 | حسين الشويخ | 791007332 | 33244489 | ارجو توفير دواء إمبرزول لي ولعائلتي . دواء المعدة لم استلمه من ثلاثة شهور |
تم توفير الدواء من قبل المخازن المركزية للدواء بكمية قليلة قبل يومين من استلام الشكوى .... تم الاتصال بالمريض عدة مرات في اوقات مختلفة من يومي الاربعاء 13/11/2019 والخميس 14/11/2019 وكان رقم الهاتف المعطى دائما مغلق . تم عزل 180 كبسولة من تالدواء تحسبا لو استطعنا الوصول للمريض لصرفها له ولعائلتة. |
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-11-67553 | 11/13/2019 12:00:00 AM | 11/19/2019 2:48:40 PM | 11/14/2019 12:00:00 AM | ||||||
1106 | لا يوجد | لا يوجد | الصيدلية واجد بطيئين - عادي نقعد ساعة عشان دوانه. |
لا يوجد معلومات للمريض للاتصال به ولا يوجد تاريخ لمعرفة الاسباب التي أدت إلى بطئ الخدمة المقدمة وقت تقديم الشكوى.
فقد يكون خلل في برنامج اي صحة بالإضافة الى كثرة خطواتة وقد يكون عدد المرضى المترددين كثيرة جدا في ذلك اليوم وحيث ان بعض المرضى يأخذون رقما واحدا لجميع البطاقات المقدمة للصيدلي مما يبدو امام المرضى الأخرين بأنة بطئ في الخدمة المقدمة نتيجة عدم تغيير الارقام. |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-11-46124 | 11/11/2019 12:00:00 AM | 2/23/2020 8:08:20 AM | 11/14/2019 12:00:00 AM | |||||||
1107 | أم عبدالله | 33383737 | اتقدم بشكوى على قسم الاشعة قبل شهرين ونصف عملت اشعة للصدر ولم يجهز التقرير الى الأن .... ؟؟؟ وكل مره ادخل المستشفى لا يعلموني وصول التقرير. |
بخصوص الشكوى على قسم الأشعة في مركز الشيخ جابر الصحي لقد تم التواصل بتاريخ 14 نوفمبر 2019 مع المريضة وقالت انها حصلت على التقرير لاشعة المامو غرام ولا توجد مشكلة الان. فالتقارير تتاخر بعض الاحيان لان لهذا النوع من الأشعة ترسل الى السلمانية لعمل التقرير لها. |
SJC | Administrative | Complaint | Waiting Period | Radiology | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-11-25739 | 10/28/2019 12:00:00 AM | 11/20/2019 2:30:10 PM | 11/14/2019 12:00:00 AM | |||||||
1108 | رياض عيسى علي | 33389880 |
الشكوى بخصوص الحفاظات في قسم عيادة الأطفال النوع بيبي كير سيئ جدا جدا انا موطن احصل على دعم من القسم الرعاية في المركز ولكن في كل شهر أئتي لا يوفر المقاس 3أو 4 وأن توفر بوبي كبير سيئ جدا الرجاء توفير حفاضات غير ( بيبي كبير ) سيئ جدا مثلا بامبي - بيبي جوي ممتاز جدا |
تم التواصل مع المراجع الأ انه لم يرد على الأتصال |
SJC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-11-26730 | 10/30/2019 12:00:00 AM | 11/20/2019 3:23:21 PM | 11/14/2019 12:00:00 AM | |||||||
1109 | - | - | الطبيب حسين فتحي تأخر أكثر من نصف ساعه على موعده ولن يقدم الخدمه بشكل مناسب |
لم يذكر المراجع التاريخ أو الوقت بعدم وجود الطبيب في الغرفه ( قد يكون وقت استراحه او وجود حاله مستعجله بقسم التمريض ) تم التواصل مع الطبيب من قبل مسووله الاطباء بضروره تقديم العلاج والخدمه المناسبه للمريض . |
HKC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-11-58252 | 11/17/2019 12:00:00 AM | 11/21/2019 11:13:07 AM | 11/21/2019 12:00:00 AM | |||||||
1110 | ابو سلامه | - | كل الشكر والاحترام والتقدير للجميع |
HKC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-11-59542 | 11/15/2019 12:00:00 AM | 11/21/2019 11:15:04 AM | 11/21/2019 12:00:00 AM | |||||||||
1111 | هنوف سعيد | 37777906 | h-507@hotmail.com | اتمنى تزويد المركز بغرفه الاشعه والالتراسوند وايضا اتمنى ان يتم الاهتمام اكثر بنظافه الحمام بشكل دائم وذلك بسبب عدم نظافتها الحمام في حال هناك حاجه للدخول يكون الحمام غير نظيف اتمنى الاهتمام للضرورة وشكرا جزيلا |
تم التواصل مع المراجعه، تم التوضيح لها بوجود قسم الاشعه في المركز الصحي ووجود جهاز الاتراسوند لقسم الحوامل التابع لرعايه الامومه والطفوله. ايضا تم تنبيه موظفين النظافه بعدم ترك الحمامات دون متابعه مستمره . |
HKC | Administrative | Suggestion | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-11-50333 | 11/17/2019 12:00:00 AM | 11/21/2019 12:13:09 PM | 11/21/2019 12:00:00 AM | |||||||
1112 | احمد ابراهيم | 37111050 | سوء تعامل د. سامي غرفه 4 |
تم الاتصال بلمريض و تم تنويه الطبيب و التأكيد على حسن معاملته مع المرضى |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-11-61048 | 11/5/2019 12:00:00 AM | 11/24/2019 7:08:30 AM | 11/20/2019 12:00:00 AM | |||||||
1113 | جاسم حسن مكي | 39182783 | وقت انتظار المريض امام باب الطبيب شي غير اعتيادي فانه يفوق الساعتين خصوصا في الفتره المسائية |
تم الاتصال بالمريض وشرح الية التسجيل المتبعه في المركز وانه المرضى في ازدياد مما يسبب انتهاء المواعيد . سيتم رفع الملاحظه للادارة لزياده الاطباء في فتره الذروه ان امكن ذلك. |
YAE | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-11-30450 | 11/6/2019 12:00:00 AM | 2/23/2020 8:08:58 AM | 11/20/2019 12:00:00 AM | |||||||
1114 | امينة | 33590726 | الدكتوره ايمان جناحي تاخر المريض في وقت الدخول وانها ادخلت مريضين خلال ساعه وانها منشغله بالهاتف |
تم الاتصال بالمريضه والاعتذار منها واخبارها بان الطبيبه ملتزمه باوقات المواعيد وانها تدخل المريض على الموعد المحدد له وانها لم تتاخر عن ادخال اي مريض . وتم تنبيه الطبيبه على عدم استخدام الهاتف اثناء فتره الدوام . |
YAE | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10230 | 19-11-64595 | 11/11/2019 12:00:00 AM | 2/23/2020 8:09:38 AM | 11/20/2019 12:00:00 AM | |||||||
1115 | احمد وجدي | 34338383 | مركز ممتاز والخدمة جيده ودكاتره والممرضات على اكفى وجه |
تم الاتصال بالمريض وشكره |
YAE | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-11-24655 | 10/23/2019 12:00:00 AM | 11/24/2019 8:24:16 AM | 11/6/2019 12:00:00 AM | ||||||||
1116 | لايوجد اسم |
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تم الاجتماع مع جميع الحراس وتنبيههم على جميع النقاط ومراقبة المرضى واخبارهم بانه التدخين ممنوع في هذا المنطقة لايوجد رقم للتواصل مع المريض |
YAE | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 19-11-34911 | 11/15/2019 12:00:00 AM | 11/24/2019 8:29:20 AM | 11/20/2019 12:00:00 AM | ||||||||
1117 | حسن | 000 | 39660024 | الوالدة من مرضى السكري(أمينة عبدالقارد) جئنا إلى مختبرالمركز لعمل الفحوصات الدورية إلا اننا لم نتمكن من ذلك لعدم توافر الفحوصات في المركز |
تم التواصل مع المريض لمعرفة المشكلة بالتفصيل فتبين انه هناك نوع من انواع التحاليل لم يكون متوفر ليس فقط في مركز الحورة وانما في جميع المراكز الصحية وتم شرح ذلك للمريض من قبل مسؤول المختبر وعندما توافرت التحاليل المطلوبة تم التواثل مع المريض ليتمكن من احضار والدته لعمل جميع التحاليل التي تحتاج لها |
ALH | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 19-11-81024 | 11/4/2019 12:00:00 AM | 11/24/2019 11:16:28 AM | 11/5/2019 12:00:00 AM | ||||||
1118 | زهراء مكي ثامر | 33195189 | أقدم شكوي على دكتورة ليلى شحاتة بسبب سوء أخلاقها معي . لقد قامت برفض إعطائي علاج طبيعي للضهر وقالت لا استحق وانا اعاني من دسك الرقبة والضهر. |
تم التواصل مع الطبيبة لكي لا تتكرار مثل هذا السلوك وتم التواصل مع المريضة زهراء وتقديم الاعتدار عن ما بدر من الطبيبة. |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-11-96597 | 11/18/2019 12:00:00 AM | 2/23/2020 8:10:39 AM | 11/18/2019 12:00:00 AM | |||||||
1119 | حسين إسحاق | n/a | 36368685 | husain.eshaq@gmail.com | الصيدلية: عدم استلام الأدوية بسبب عدم توفر البطاقة الذكية للأهل لظروف السفر و يرجى طرح قوانين أخرى للحالات الإستثنائية و أنا حضوري لاستلام أدوية أبي و أمي بالنيابة عنهم و توصيله إليهم.
مقترح: طرح قرارات بديلة في الحالات الاستثنائية لاستلام الأدوية بالنيابة عن المرضى و تحمل مسئولية الاستلام و شاكرين لحسن تعاونكم. |
1. تم الإتصال بالمراجع و لم يرد. 2. تم إبلاغ المراجع عند حضوره بالإجراء المعمول به بعدم تسليم الأدوية للمريض أو من ينوب عنه بدون البطاقة الذكية الأصلية، و لم تكن متوفرة لدى المراجع حيث كان يريد استلام الأدوية لوالديه و هما مسافران، و تم إبلاغه بإمكانية طلب الأدوية قبل السفر بتقديم نسخة من تذكرة السفر و الهوية و ذلك في المرات القادمة. 3. ستقوم مسئولة الصيدلية برفع هذه المشكلة في إجتماع مسئولي أقسام الصيدلية للنظر في الحلول الممكنة.
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SSC | Administrative | Complaint | Policy & Procedure | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 10230 | 19-11-42512 | 11/24/2019 12:00:00 AM | 2/23/2020 8:15:28 AM | 1/7/2020 12:00:00 AM | |||||
1120 | Not available | n/a | 33570198 | noemail@domain.com | طلبت من الدكتورة غرفة رقم 10 أخذ ضغط الدم فرفضت الدكتورة إلا بعد الإلحاح، بتاريخ 14/11/2019 |
لا يوجد اسم و لم يتم الرد على الهاتف لمعرفة تفاصيل المشكلة. |
SSC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10230 | 19-11-77368 | 11/24/2019 12:00:00 AM | 2/13/2020 9:59:09 AM | 11/24/2019 12:00:00 AM | |||||
1121 | فرح اكبد | 38827374 | قسم الاشعة في تاخير للمواعيد وهية مهمة و طارئة |
تم الإتصال بالمريضة بتاريخ 3/12/19، وتم شرح طبيعة عمل حجز المواعيد لمرضى الألتراساوند ، حيث إن الحالات الطارئة تحول مباشرة للطوارئ ، أما الحالات الشبه طارئة وكبار السن والأطفال يتم حجز موعد قريب لهم ، بالإضافة إلى الاتصال بالمواعيد البعيدة وتقريب الموعد إذا سمح الوضع .تفهمت المريضة طبيعة العمل ، وتم تقريب الموعد لها اليوم الثاني مباشرة تاريخ 4/12/19
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BKH | Administrative | Complaint | Appointments | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-11-27901 | 11/24/2019 12:00:00 AM | 12/4/2019 6:38:11 PM | 12/3/2019 12:00:00 AM | |||||||
1122 | غادة راشد | 36650966 | زيادة عدد موظفي الامن في ممرات الاطباء لتنظيم الدخول المرضى |
بعد مناقشه المقترح تم الاتفاق مع الاداري و الممرضه المسئوله بان يتم التاكيد على تواجد مساعده التمريض على الطاوله الموجوده في قاعه الانتظار و المخصصه لهذا الغرض.حيث انه ليس من مسئوليه موظفي الامن القيام بهذه المهمه. . |
BKH | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-11-55305 | 11/24/2019 12:00:00 AM | 1/15/2020 8:32:47 AM | 12/4/2019 12:00:00 AM | ||||||||
1123 | غادة راشد | 36650966 | ليست لدي شكوى حبيت اشكر الدكتورة منى القاسمي و الدكتورة هدى العياد |
تم رفع ملاحظه الشكر بخصوص الدكتورة منى القاسمي و الدكتوره هدى حامد المذكوره في نفس البطاقه الى الدكتورة لولوه شويطر رئيسه المنطقه الصحيه الاولى و تم الاتصال بالمريضة و شكرها . |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-11-80344 | 11/24/2019 12:00:00 AM | 1/15/2020 8:31:59 AM | 12/2/2019 12:00:00 AM | ||||||||
1124 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | اقترح عليكم ارسال رسالة لمريض السكر قبل الموعد بفترة حتى يتسنى للمريض عمل التحاليل ولا ينسى ثم تذكيره بالاتصال وشكرا لكم |
يتم العمل حسب التعليمات والارشادات الطبية بخصوص ذلك |
BHC | Administrative | Suggestion | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 19-11-68122 | 11/13/2019 12:00:00 AM | 1/16/2020 8:05:46 AM | 1/14/2020 12:00:00 AM | ||||||
1125 | محمد جعفر حسين | لا يوجد | 39990106 | hamod_668@hotmail.com | منذ 7 شهور ولحد الان لم استلم مستلزمات جهاز السكر بشكل كامل بعذر انه لا توجد الكمية الكافية السؤال هنا إلى متى هذا الوضع؟؟ |
تم الرد على المريض من قبل مسؤول قسم التمريض |
BHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10230 | 19-11-58385 | 11/21/2019 12:00:00 AM | 2/23/2020 8:18:07 AM | 12/5/2019 12:00:00 AM | |||||
1126 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | نرجو توفير ارقام إلى الصيدلية المريض لا يستطيع الوقوف |
تم تشغيل جهاز الارقام بشكل جزئي وتفعيل نظام المناداة الصوتي للقضاء على المشكلة من قبل الإداري بعد موافقة الادارة على المقترح وذلك لحين تغيير جهاز الارقام حسب تصريح الهندسة والصيانة |
BHC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10230 | 19-11-47973 | 11/25/2019 12:00:00 AM | 2/23/2020 8:54:38 AM | 11/27/2019 12:00:00 AM | |||||
1127 | صابر عبدالله فتحي | 39555051 | saber-fathi@hotmail.com | أود أن أتقدم بخالص الشكر والتقدير لطاقم قسم السجلات وأتمنى لهم التوفيق |
تم عرض الشكر على الموظفين وقد تم شكرهم من قبل الاداري |
NAC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10187 | 10187 | 19-11-03540 | 11/27/2019 12:00:00 AM | 11/28/2019 1:20:54 PM | 11/27/2019 12:00:00 AM | |||||||
1128 | Ashfaq | ashaqafridio@gmail.com | all patients should be taken seriouslly the one who saffered a pain with cough efc should not take normail today I visited around 11:30 am to the reception I was not treated the way I deserve I havent eaten and not slept last night because of cough and cold. Doctor prescribed only syrub and I hardly breath. |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-05846 | 11/14/2019 12:00:00 AM | 12/1/2019 12:32:09 AM | 11/14/2019 12:00:00 AM | ||||||||
1129 | لا يوجد | لا يوجد | اين تذهب الأدوية لا يوجد دواء الضغط ولا الكلسترول مدة شهرين |
لا يوجد أي معلومات لتواصل مع المريض ولكن يوجد نوع واحد من أدوية الضغط غير متوفر وهو Diovan 160 mg ويتم توجيه المريض بأن يأخذ موعد علي الطبيب ليتم أعطائه البديل المتوفر وهو Diovan 80 mg وهناك نوع واحد من أدوية الكلوستيرول غير متوفر وهو Lipitor 20 mg ويتم ايضا صرف البديل للمريض وهوZocor or Crestor علي حسب ما يسجله الطبيب للمريض |
MHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-47068 | 11/14/2019 12:00:00 AM | 12/1/2019 12:33:56 AM | 11/17/2019 12:00:00 AM | |||||||
1130 | باسم عبدالله | 33433240 | انعدام الأخلاق والتكلم بأسلوب وكأن حاحتي عظيمة لدى الممرضة يوم السبت غرفة 4 دكتورة منى |
تم التواصل مع المريض وقد ابلغتي بأنه لم يقدم شكوى |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-87571 | 11/14/2019 12:00:00 AM | 12/1/2019 12:37:27 AM | 11/17/2019 12:00:00 AM | |||||||
1131 | محمد | nursing staff not behaving good and professionaly Nursing staff rude speaking loudly and unprofessionaly dealing unprofessionaly |
لا يوجد رقم للتواصل تم تسليم الشكوى إلى مشرفة التمريض |
MHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-24714 | 11/14/2019 12:00:00 AM | 12/1/2019 12:41:02 AM | 11/17/2019 12:00:00 AM | ||||||||
1132 | عبدالجواد عبدالله | 710249152 | 36519623-36554340 | طبيب متعنت ورفض إعطائي إجازة يوم12/11/2019 |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه على الدكتور سيد جودة, حيث افاد انه قام بمراجعة مركز المحرق الصحي بتاريخ 12/11/ 2019 وطلب من الطبيب اعطاءه اجازة مرضية بسبب وصوله صباحا من السفر و عدم قدرته على الذهاب الى العمل و لكن الطبيب رفض اعطاءه الأجازة .تم الشرح للمريض ان الطبيب يقوم باعطاء المريض الأجازة المرضية لاسباب مرضية وليس لظروف اخرى قد تحدث للموظف و تمنعه من الذهاب الى العمل و بما انه يعمل في وزارة حكومية يمكنه أخذ اجازة مرضية من قبل مسؤوله المباشربدون ورقة شهادة مرضية . ابدى المريض تفهمه و شكره للتواصل معه من قبل ادارة المركز الصحي . د.هيفاء أحمد الجاسم |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-41723 | 11/14/2019 12:00:00 AM | 12/1/2019 12:44:14 AM | 11/18/2019 12:00:00 AM | ||||||
1133 | فاطمة علي | 920502598 | 33830292 | 14/11/2019 thursday 1:15 we entered tp dr. sameeha room 7 the dr was not showing ant respect she started to laugh when we were telling our concerns, she doesn't want to listen she just investegated about previous visits with dealing with current problem she seems that she is foreced to work I think a profeddional health care provider must believe the patients even if the patient lair she nust take all concerns in account not laugh we are not coming at midnight to tell a joke I hope to take an action against her because it is not the first time |
تم التواصل مع المريضة بخصوص الشكوى المقدمة منها على الدكتورة سميحة , حيث افادت انها قامت بمراجعة مركز المحرق الصحي بتاريخ 12/11/ 2019 برفقة قريبتها في الساعة 1:15 صباحا حيث كانت هي تعاني من الام في القدم بسبب جرح من الحذاء و قريبتها تعاني من انتفاخات في البطن و بينت المريضة ان الطبيبة لم تبدي اهتمام سواء اثناء علاج قريبتها حيث طلبت قربيتها من الطبيية عمل بعض فحوصات الدم و تحليل حمل لكن الطبيبة اخبرتها ان عليها الذهاب لمركز الحد الصحي (المركز التابعة له المريضة ) وايضا لم تقم بالكشف الكامل على الجرح الموجود في قدم المريضة وأخبرتها ان الجرح بسيط وقامت بوصف كريم موضعي ولكن المريضة أصرت على طلب تنظيف الجرح و تضميده في غرفة المعالجة بسبب الألم الشديد و حسب كلام المريضة ان عند تنظيف الجرح كان هناك بعض من بقايا خيوط البطانية قامت المملرضو بازالتها حيث تحسن الألم بعد ذلك. تم ابلاغ الطبيبة بشكوى المريضة و تم التنبيه عليها بضرورة القيام بالكشف الطبي الكامل و تحسين اسلوب التواصل مع المرضى و تم أبلاغ المريضة انه تم تنبيه الطبيبة بذلك و ان عمل الفحوصات يتم في المركز الصحي التابع له المريض . ابدت المريضة شكرها للتواصل معها من قبل ادارة المركز الصحي . د.هيفاء أحمد الجاسم |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-89425 | 11/14/2019 12:00:00 AM | 12/1/2019 12:53:08 AM | 11/18/2019 12:00:00 AM | ||||||
1134 | عادل الانصاري | 39987487 | يوجد تحليل عن ال Quality باللغة الانجليزية - اعتقد لو كان بالعربي سيكون ذدو فائدة أكبر حيث سيتم قراءتها من الجميع |
تم التواصل مع المريض و أبلغناه بأنه يتوفر لدينا حاليا باللغة الانجليزية فقط و سنعرضة باللغة العربية في حال توفرة |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10202 | 10202 | 19-12-93118 | 10/10/2019 12:00:00 AM | 12/1/2019 11:40:23 AM | 10/13/2019 12:00:00 AM | ||||||||
1135 | جاسم احمد راشد | 39007106 | قسم الاشعه ، كثره التأخير |
تم الاتصال بالمريض عد مرات الجهاز مغلق ولم يتم الرد من قبل مسؤوله قسم الاشعه
|
HKC | Administrative | Complaint | Waiting Period | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-12-06673 | 11/23/2019 12:00:00 AM | 2/23/2020 8:55:49 AM | 11/27/2019 12:00:00 AM | |||||||
1136 | ام محمد | 39095442 | شكوى لمرتادي المركز الصحي منظر مقزز بنطلون قصير وقله حياء المفروض الدكاترة مايخلونهم يدخلون الغرف او الامن وشكرا |
تم الاتصال بالمراجعه، وتم ابلاغها بإن سنسعى جاهدين للحد من هذه الظاهره وقد ابدت تفهمها للموضوع وشكرت الخدمات المقدمه من قبل المركز. |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-39023 | 11/26/2019 12:00:00 AM | 12/2/2019 8:22:29 AM | 12/1/2019 12:00:00 AM | ||||||||
1137 | نيلاء محمد | 731204360 | 38377333 | اسلوب الدكتور أحمد يسري لا يليق بدكتور كأنه مغصوب على التعامل مع المرضى |
تم التواصل مع المراجعة بخصوص الشكوى المقدمة منها على الطبيب أحمد يسري حيث افادت انها قامت بمراجعة المركز الصحي مرافقة لزوجها المريض (740803662) وهو يعاني من الام في الجسم وضعف عام وعند معاينة الطبيب له لم يكن اسلوب الطبيب جيد في التعامل معهم و لم يبدي الأهتمام الكافي بزوجها و قام الطبيب بطلب فحوصات لعملها في اليوم التالي صباحا ولم يصرف له اي علاج وطالبت بتنبيه الطبيب بشأن اسلوبه في التعامل مع المرضى . تم عرض المشكلة على الطبيب حيث أفاد انه طلب من المريض مراجعته بعد عمل الفحوصات للتاكد من التشخيص ووصف العلاج المناسب له . تم التنبيه على الطبيب بتحسين اسلوب التواصل مع المرضى وشرح الخطة العلاجية للمريض بطريق واضحة . د.هيفاء أحمد الجاسم |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-38891 | 12/1/2019 12:00:00 AM | 12/2/2019 11:13:48 AM | 12/2/2019 12:00:00 AM | ||||||
1138 | ياسر أحمد | 690618387 | 36446160 | السجلات الصحية الموظفة اليوم 18/11/2019 الأثنين الساعة 4 مساءً مشغولة بالهاتف وردها كان غير متوقع السجلات الصحية - الاستقبال حيث أن درجة حرارة ابني 39.7 ولم أجد اهتمام |
تم التواصل مع المريض وقد ابلغني بأنه تم تسجيله على دكتوره قامت بتأخير معاينة ابنه الرقم الشخصي (001002023) الذي كان تصنيفه بالطوارئ اللون البرتقالي مدة ساعة ومن ثم قام المريض بالتحدث مع الطبيب المسئول وقام بمعاينة ابنه في الساعة الخامسة مساءً وبعد التأكد من I-Seha تبين أنه بالفعل لم تتم معاينة ابنه من الساعة 15:51 إلى الساعة 17:00 من قبل الدكتورة شيخة ومن ثم تم تحويله إلى الدكتور محسن الذي قام بعلاج الطفل حيث أنه في اليوم المذكور قد تواصلت معي منسقة المواعيد بخصوص تأخر الطبيبة في معاينة المرضى حيث أن هناك أكثر من 6 مرضى تم تأخيرهم إلى حوالي الساعة من ضمنهم حالات الطوارئ (البرتقالي والأصفر) وعندما قامت منسقة المواعيد بالتحدث مع الطبيب مسئول النوبة ابلغها بتحويل جميع المرضى عليه حيث أن الطبيبة بطيئة في معاينة المرضى بعد تواصلي مع رئيس المجلس أكدت بتحويل المرضى عن الدكتورة
تم التواصل مع المريض بعد التحقق من المشكلة وابلاغه بأنه الموظفة كانت تتحدث بالهاتف معي أنا لحل مشكلة تأخير المرضى وتم ابلاغه لكن المريض أصر بأنه منسقة المواعيد لم تتعامل معه بأسلوب جيد لذا تم تنبيه الموظفة بخصوص الإسلوب |
MHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-81140 | 12/1/2019 12:00:00 AM | 12/22/2019 8:07:40 AM | 12/5/2019 12:00:00 AM | ||||||
1139 | أمل غلوم | 39851698 | بعد تحويل موعدي على دكتور آخر نظرا للقيام بفعالية السكري تم تأخيري إلى مابعد الفعالية الساعة 10 السكري بشأن الكراسي وإبعادها عن غرف الدكاترة تنمنى ارجاع الكراسي نظرا للازدحام ونتمنى من المسؤلين النظر لذلك |
تم الاتصال بالمريض بتاريخ 2/12/2019 مرتين والهاتف ينقطع |
MHC | Administrative | Complaint | Facilities and Services | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-26324 | 12/1/2019 12:00:00 AM | 12/22/2019 7:34:24 AM | 12/12/2019 12:00:00 AM | |||||||
1140 | A.Raj | لا يوجد | 36820057 | unknonwn@address.com | Please try to avoid loose talk while patients are standing for taking appointment |
تم الإتصال بالمريض من قبل القائم بأعمال المنسق الأول ، وتم الإستفسار عن فحوى الشكوى ، فأخبرها بأنه يعني الكلام مع الموظفين ، فوضحت له بأن بعض الممرضات يحضرون لقسم السجلات لتسجيل الحالات الطارئة ، فأعتذر عن الشكوى وذكر بأنه لم يكن يعلم بذلك |
SKC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-12-15767 | 8/25/2019 12:00:00 AM | 12/2/2019 11:34:37 AM | 9/3/2019 12:00:00 AM | |||||
1141 | سعد محمد العميري | 34441182 | المركز يحتاج إلى اهتمام اكثر والناس ما تستحمل الصبر ندخل إلى الدكتور يعني ننتظر في المركز 4 ساعات |
تم التواصل مع المريض حيث ابدى استيائه من تأخر المواعيد ومن عدم كفاءة الأطباء الغير بحرينيين حيث بحسب ما بلغني بعدم اهتمامهم بالمريض مثل الأطباء البحرينيين وتم إبلاغ رئيس المجلس بالملاحظة أما بالنسبه للمريض فقد تم شرح مشكلة تأخر المواعيد يعود إلى عدد المرضى المترددين وبإمكانه الحجز عن طريق الموقع أو مركز الاتصال وبخصوص شكوى الأطباء الغير بحرينيين سيتم إبلاغ رئيس المجلس بذلك . |
MHC | Administrative | Complaint | Appointments | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-85935 | 12/1/2019 12:00:00 AM | 12/22/2019 7:43:20 AM | 12/12/2019 12:00:00 AM | |||||||
1142 | لا يوجد | قسم الأطباء زيادة عدد الأطباء |
تم رفع المقترح لرئيس مجلس الإدارة |
MHC | Administrative | Suggestion | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-66202 | 12/1/2019 12:00:00 AM | 12/2/2019 11:39:58 AM | 12/1/2019 12:00:00 AM | |||||||||
1143 | لا يوجد | زيادة عدد الأطباء وتقليص مدة الانتظار بطء الخدمات |
تم رفع المقترح لرئيس مجلس الإدارة |
MHC | Administrative | Suggestion | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-68413 | 12/1/2019 12:00:00 AM | 12/2/2019 11:41:25 AM | 12/1/2019 12:00:00 AM | |||||||||
1144 | Yusuf adel Yaqoob Yusuf | لا يوجد | 35351416 | unknonwn@address.com | Very bad attitude reception department no manners at all no respect unqualified satt please change the staff teach them to respect the patients |
تم الإتصال بالمريض من قبل القائم بأعمال المنسق الأول وسألته إذا يعني أحد من موظفي السجلات الصحية لأنه لا يمكن تعميم الكلام على جميع الموظفين ، فرد المريض بأنه في ذلك اليوم كان مريض جدا وأنه لا يعني أحد محدد وإنه يسحب الشكوى |
SKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10857 | 19-12-22553 | 9/4/2019 12:00:00 AM | 12/2/2019 11:44:00 AM | 9/18/2019 12:00:00 AM | |||||
1145 | لا يوجد | بعض غرف الاستشارة يرجى من بعض الدكاترة المصرين الابتسامة في وجه المريض (وجوه كإيبه) غرف الاستشارة (الطبيب) الابتسامة للمرضى |
تم رفع الشكوى لرئيس مجلس الإدارة |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-68264 | 12/1/2019 12:00:00 AM | 12/2/2019 11:49:18 AM | 12/1/2019 12:00:00 AM | ||||||||
1146 | لا يوجد | التمريض يجب أن يكون الموظفين أكثر لباقة كلام بدون احترام أو تقدير لا تتوفر المعدات اللازمة |
تم رفع الشكوى لمشرفة التمريض |
MHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-88201 | 12/1/2019 12:00:00 AM | 12/2/2019 11:51:16 AM | 12/1/2019 12:00:00 AM | ||||||||
1147 | لا يوجد | قسم الاستقبال بعض الموظفات تعامل المراجع بمزاجية عالية |
تم تنبيه منسقين المواعيد بضرورة التعامل مع المراجعين بإحترافية |
MHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-22896 | 12/1/2019 12:00:00 AM | 12/2/2019 11:52:47 AM | 12/1/2019 12:00:00 AM | ||||||||
1148 | لا يوجد | قسم الاستقبال |
لا يوجد رقم للتواصل للتأكد من مقدم الشكوى |
MHC | Administrative | Enquiry | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-51831 | 12/1/2019 12:00:00 AM | 12/2/2019 11:57:54 AM | 12/1/2019 12:00:00 AM | |||||||||
1149 | Mohamed Ebrahim | لا يوجد | 39873258 | unknonwn@address.com | الإتصال بالهاتف للإستفسار لا أحد يجاوب على الإتصال بجميع الأقسام |
تم الإتصال بالمريض من قبل إداري المركز وتم الإستفسار منه بأنه نوه بأن جميع الأقسام لا ترد على المكالمات، فرد بأنه كان يريد الإستفسار عن إجراءات فحص الخدم والأوراق المطلوبة ( يعني قسم السجلات الصحية ) فتم التوضيح له بأن بعض الأيام يكون تردد المراجعين كبير جدا خاصة في الفترة الصباحية ( من 7 إلى 10:30 صباحا) فلا يستطيعون الرد على جميع المكالمات الواردة ، وأحيانا يتم تحويل المكالمة على إداري المركز فيتم الرد على إستفساراتهم نوه المراجع بأنه قام بزيارة المركز والإنتهاء من الفحص الطبي للخادمة |
SKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10230 | 19-12-45205 | 10/21/2019 12:00:00 AM | 2/23/2020 10:47:08 AM | 12/2/2019 12:00:00 AM | |||||
1150 | زهرة جعفر ميلاد عباس | 33949957 | الالتزام بالموعد المحدد لدى قسم الاسنان حيث يتم إعطاء الموعد و ننتظر ثم نأخ ساعات إضافية حتى يتم إدخالنا على الطبيب
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تواصلنا مع المريضة حيث ذكرت بأنها انتظرت كثيرا و أبلغناها بأنها يمكنها في المرات القادمة المغادرة ثم الحضور قبل الموعد بربع ساعة علما بأن المريضة موعدها عند الساعة 9:20 صباحا و تم إبلاغها بوقت الموعد و لكن كانت تريد الدحول عند الساعة 08:00 صباحا و عند مناداتها للعلاج عند الساعة 09:04 صباحا لم تكن متواجدة و لم تتلقى العلاج . |
IHC | Administrative | Complaint | Waiting Period | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10230 | 19-12-74827 | 10/28/2019 12:00:00 AM | 2/23/2020 10:48:59 AM | 11/17/2019 12:00:00 AM | |||||||
1151 | ماميتو سعد حسن | 33333301 | الاسنان بصراحة ماعندهم أخلاق ، يلرجى اعاجة تدويرهم مرة أخرى خصوصا دكتور الاسنان لجين |
لم نستطع التواصل مع مقدم الشكوى حيث ذكر اسم وهمي و رقم هاتف وهمي |
IHC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-12-90702 | 11/13/2019 12:00:00 AM | 12/3/2019 8:25:46 AM | 11/17/2019 12:00:00 AM | |||||||
1152 | بسام درويش | 36335579 | bassamdarwish1@gmail.com | لاحظت انتظار طويل لأخذ عينات الدم من المختبر و عليه فأنا اقترح تسريع العملية عن طريق فرز المراجعين و شكرا قسم المختبر - تأخير في أخذ الفحوصات |
تم التواصل مع المريض من قبل نائبة مسئول قسم المختبر و أبلغته بأنهم بدأو تطبيق هذا النظام بعد توفر موظفة في الفترة الأخيرة ، حيث كان لديهم سابقا مشكلة نقص عدد الموظفين . |
IHC | Administrative | Suggestion | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-12-38737 | 11/13/2019 12:00:00 AM | 12/3/2019 8:35:01 AM | 11/20/2019 12:00:00 AM | |||||||
1153 | غير مسجل | لا يوجد معقم |
يتوفر معقم في المركز |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-12-61821 | 11/13/2019 12:00:00 AM | 12/3/2019 8:36:54 AM | 11/14/2019 12:00:00 AM | ||||||||
1154 | غير مسجل | يرجى احترام المرضى |
لا يوجد رقم هاتف للتواصل مع مقدم الشكوى |
IHC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-12-00716 | 11/13/2019 12:00:00 AM | 12/3/2019 8:38:22 AM | 11/14/2019 12:00:00 AM | ||||||||
1155 | عبد الرضا شمس | 396266696 | oyshams@gmail.com | غرف الاستشارات حبذا لو تكون أيضا هناك أرقام و لوحة عرض ( شاشة ) لغرف الأطباء لمساعدة ضعاف السمع و النداء من قبل الأطباء على مكبرات الصوت تكون غير واضحة أحيانا وخاصة إذا كان هناك أطفال أو أصوات أخرى يمكن الحصول على رقم من الموقع الالكتروني عند حجز موعد أخر من مكتب الاستقال مع الشكر |
المريض يقترح ان تتوفر شاشة تعرض اسماء المرضى عتد مناداتهم من قبل الاطباء أو أن يكون لهم رقم عند حجز المواعيد من الموقع اللكتروني أو من قيل الاستقبال في المركز يعرض في الشاشة . تم التواصل مع المريض لشكره على الاقتراح |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-12-28883 | 11/11/2019 12:00:00 AM | 12/3/2019 9:05:24 AM | 11/20/2019 12:00:00 AM | |||||||
1156 | غير مسجل | يرجى التنبيه على قسم السجلات ، أحيانا يتعاملون مع المرضى و كأنهم حضرو للتنزه , مثلا يتكلمون مع المريض الذي حضر متأكر تعال بكره بمعنى أن الشخص الذي حضر للمركز هو بالاساس حضر يستنجد منكم لأنه مريض ، هناك عبارات أخرى يمكن إستخدامها |
يتم تسجيل مرضى الحالات الطارئة المصنفة من قبل قسم التمريض فقط أما الحالات الغير طارئة يتم إعطائهم موعد لليوم التالي . |
IHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 19-12-71488 | 10/23/2019 12:00:00 AM | 12/3/2019 9:13:29 AM | 11/14/2019 12:00:00 AM | ||||||||
1157 | زليخة محمد | 32213219 | المركز خالي من المرضى بس المواعيد بعيدة و يشكون من الزحمة . و خصوصا موظفي المسائي ما عندهم إلا مرض أو ااثنين و العلاج الطبيعي تخرج الفنية قبل انتهاء الدوام . |
في تاريخ 04/11/20198 كان للمريضة موعد عند الساعة 18:30 و لكنها حضرت عند الساعة 18:50 أي قبل عشر دقائق من انتهاء ادوام قسم العلاج الطبيعي فتم تنسيق موعد أخر لها تم التواصل مع المريضة و أوضحنا لها بأن وقت انتهاء دوام قسم العلاج الطبيعي عند الساعة 19:00 و أن الموظفة لم تغادر قبل انتهاد دوامها . علما بأن المريضة تتبع مركز حمد كانو و لكنها تريد أخذ العلاج في مركز مدينة عيسى الصحي و قد انهت جلسات علاجها في 18/11/2019 و لكنها تريد أن تحصل على جلسات أكثر بالرغم من إنهاء العلاج . |
IHC | Administrative | Complaint | Waiting Period | Physiotherapy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10230 | 19-12-92218 | 11/18/2018 12:00:00 AM | 2/23/2020 4:33:57 PM | 11/25/2019 12:00:00 AM | |||||||
1159 | عبدالله علي عيد | 33310334 | قسم الأسنان هل يعقل أن يتم طابور المراجعين من 15:00 إلى حضور الموظفين 16:00و ذلك لإستلام رقم للعلاج يرجى مراجعة ذلك |
تم التواصل مع مقدم الشكوى ، حيث طلب أن يتم توزيع أرقام الأسنان من الساعة 15:00 و أوضحنا له بأن النظام المتبع هو فتح جهاز الارقام عند الساعة 15:45 أي قبل دوام قسم الأسنان بريع ساعة ، و هذا النظام متبع في جميع المراكز الصحية |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-12-50970 | 11/24/2019 12:00:00 AM | 12/3/2019 9:42:15 AM | 11/28/2019 12:00:00 AM | |||||||
1160 | غير مسجل | فتح الباب الساعة 06:30 صباحا لراحة المرضى و توزيع الأرقام على المرضى لعدم الفوضى . |
نتبع تعليمات الادارة بفتح المركز عند الساعة 07:00 صباحا لا يوجد رقم هاتف للتواصل مع مقدم المقترح
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IHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-12-52432 | 11/26/2019 12:00:00 AM | 12/3/2019 9:46:16 AM | 11/28/2019 12:00:00 AM | |||||||||
1161 | غير مسجل | 39470647 | يعاني المنتظر لعينة الدم من الانتظار الطويل لأن الأولوية لأخذ العينة للمريض المراجع السؤال : هل المرضى الأخرين في رحلة مثلا؟ إذا الطبيب مصر على ذلك فليكن على الأقل بالترتيب ( مرة المريض العادي و مرة المريض المراحع ) هل من المعقول أن ننتظر ساعة لأخذ الدم ؟ نحن أيضا مرضى ، يجب التسيق بشكل أفضل . |
تم التواصل مع المريض من قبل نائبة مسئول قسم المختبر و أوضحت له بأنهم لا يستطيعون تأخير هؤلاء المرضى ( خصوصا مرضى السكر ) لإرتباطهم بموعد الطبيب |
IHC | Administrative | Complaint | Waiting Period | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 19-12-35665 | 11/24/2019 12:00:00 AM | 2/23/2020 4:36:59 PM | 12/1/2019 12:00:00 AM | |||||||
1162 | السيد حسين جعفر محمد | 33736344 | توزيع البطاقات عن طريق حارس الأمن أثناء تجمع الناس |
تم التواصل مع مقدم الاقتراح و شكره ، و قد أبلغناه بأنه تم التأكيد على حراس الأمن بالتواجد عند جهاز الأرقام عند بدأ الدوام للتفادي حدوث فوضى |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-12-01071 | 11/24/2019 12:00:00 AM | 12/3/2019 10:21:29 AM | 11/28/2019 12:00:00 AM | ||||||||
1163 | حسين علي | 33193003 | توزيع الأرقام قبل بدأ العمل أثناء تجمع الناس ( وقت الانتظار )
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تم التواصل مع مقدم المقترح و شكره أبلغناه بأن حارس الامن سيتواجد عند جهاز الأرقام عند وققت بدأ الدوام لتفادي الفوضى و التأكد من سحب الأرقام بحسب من حضر أولا . |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-12-48377 | 11/24/2019 12:00:00 AM | 12/3/2019 10:29:38 AM | 12/3/2019 12:00:00 AM | ||||||||
1164 | أحمد إبراهيم | 33212857 | نرجو توزيع أرقام المواعيد و الأسنان من الصبح البمبكر قبل دخول موعد فتح المستشفى بلكثرة التدافع الصباحي عند الدخول قسم توزيع أرقام المواعيد |
تم التواصل مع مقدم المقترح و شكره و أبلغناه بأن حارس الأمن سيتواجد عند جهاز الارقام لتفادي الفوضى و التأكد من سحب الأرقام بحسب أسبقية الحضور . |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10202 | 10202 | 19-12-46636 | 11/24/2019 12:00:00 AM | 12/3/2019 10:34:46 AM | 12/2/2019 12:00:00 AM | ||||||||
1165 | Mohammed Abdulazeez | 38721387 | in cold winter times, please open the door for families and kids before 5 pm, since they're already sick and the cold wind makes them sicker, please consider.
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تم التواصل مع المراجع من قبل الاداري وشكره على المقترح التي تقدم الينا به وعلى حرصه على صحة المراجعين، واخبرناه ان فتح الباب في الوقت المحدد هو قرار وزاري، فمجرد دخول المريض داخل العيادة فسوف يكون تحت مسئولية العيادة. ولقد اخبرنا عن شكره لنا لتواصلنا معاه بخصوص المقترح |
BCC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 19-12-49408 | 11/20/2019 12:00:00 AM | 12/4/2019 11:11:23 AM | 12/4/2019 12:00:00 AM | ||||||||
1166 | محمد محمود | 39777583 | المريض ينتظر الدخول للمعالجة دون معرفة وقت دخوله او متى سيتم مناداته
الانتظار وعدم احترام الاولويات |
تم التواصل مع المراجع عن طريق اداري المركز والاعتذار منه، واننا سنحقق من جهتنا في الموضوع الاطبائ لمعرفة سبب المشكلة.
كما قام المريض بشكرننا وذلك لاتصالنا به والاخذ بخاطره. بعد التواصل مع الطبيب، ارسل لنا الرد التالي ((بناء على طلب رئيسة عيادة البديع الساحلية على التعليق على شكو المريض محمد محمود خليل والمسجل على غرفتي 2، د علاء عجيز، بالمراجعة وجد أن يوم 2 نوفمبر يوافق السبت وهو عطلة رسمية. أخر تسجيل للمريض وهو يوم 2 ديسمبر 2019 الساعة 9:23 صباحاً، وانه لم يحضر لغرفتي وقد تمت المناداة على كل المرضى المتأخرين وقتها وكانو ثلالثة مرضى هو واحد منهم ولم يحضر منهم اي مريض ولم أتلقى من كتاب السجلات او حارس الأمن عن وجود اي مريض بالاستراحة لم يتم المنادة عليه أو متأخر عن موعده. |
BCC | Administrative | Complaint | Appointments | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 19-12-34709 | 12/2/2019 12:00:00 AM | 1/15/2020 1:44:03 PM | 1/15/2020 12:00:00 AM | |||||||
1167 | هند | 39621556 | كل ما نعمل اتصال لنأخذ موعد يرد علينا جميع الخطوط مشغولة |
المريضة تتصل بهاتف المركز و تم إعطائها هاتف مواعيد مركز الاتصال |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-12-07054 | 11/26/2019 12:00:00 AM | 12/4/2019 2:16:08 PM | 12/4/2019 12:00:00 AM | |||||||
1168 | abdaziz mohd | 38371077 | no good service patien in pain and the sister says wait we need better service and good doctors
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تم التواصل مع المريض من خلال قائم أعمال مشرفه التمريض حيث نوه أن المشكله فتره الانتظار عند قسم التمريض لمده 15 دقيقه، تم شرح اليه العمل في السستم واختلاف المده من الانتظار على حسب اعداد المرضى المنتظرين. |
HKC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-09481 | 11/30/2019 12:00:00 AM | 12/6/2019 11:33:48 AM | 12/2/2019 12:00:00 AM | |||||||
1169 | فاطمه محمد يوسف | 39627080 | أن يصرف الدواء البديل اوتوماتيكيا ولا داعي للدخول على الدكتور واخذ موعد والانتظار الطويل دائما الادويه للامراض المزمنه غير موجوده وهنا يلتزم الدخول على الدكتور لصرف نوع ثان وفي هذا تأخي كبير للمرضى اولا انتظار الموعد وثانيا العوده للصيدليه والانتظار مره اخرى |
تم التواصل مع المريضه واعلامها بإن الدواء البديل بإسم علمي مختلف لذلك وجب ان يكتب له وصفه لكي يستطيع ان يتم صرفه من نظام I-seha ولكي تتفادى التأخير يستطيع موظف الصيدليه التعاون معها ليصرف لها سريعا بعد ادراج الدواء دون الحاجه الى الانتظار مره ثانيه |
HKC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-77237 | 12/2/2019 12:00:00 AM | 12/6/2019 11:40:28 AM | 12/4/2019 12:00:00 AM | ||||||||
1170 | علي عبدالله علي ربيع | لا يوجد | 39572239 | لا يوجد | للمرة الخامسة أو أكثر أتي الى المركز وقد انتهت المواعيد والساعة الان 6:14 مساءاً |
تم الاتصال بالمريض واشعاره حول أمكانية الاستفادة من المواعيد المسبقة والتسجيل الالكتروني للمواعيد حتى يتحاشى الحضور للمركز دون الحصول على موعد |
BHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-99230 | 12/1/2019 12:00:00 AM | 1/16/2020 8:04:08 AM | 12/16/2019 12:00:00 AM | |||||
1171 | ابو احمد | لا يوجد | 39117174 | h7007b@hotmail.com | يرجى تشغيل الارقام جتى يكون هناك تنظيم ( الصيدلية = التسجيل ) |
نم الاتصال بالمريض واشعاره بأن الوزارة في طور تغيير جهاز الأرقام بالمركز وحتى ذلك الوقت قمنا بتشغيل الجهاز مع التنبيه الصوتي للمرضى |
BHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-31509 | 12/2/2019 12:00:00 AM | 12/8/2019 8:34:58 AM | 12/8/2019 12:00:00 AM | |||||
1172 | أحمد عبدالله علي ربيع | لا يوجد | 39572239 | لا يوجد | الوقوف لاستلام الادوية مع وجود جهاز الارقام ولكنه لا يعمل خارج الخدمة بالاضافة بدل ما المريض يرتاح نزيده وجع! |
تم الاتصال بالمريض واشعاره بأن جهاز الارقام قيد التغيير من قبل الوزارة وبان الوضع الراهن يقتضي القليل من الصبر حيث تم مؤخراً العمل على تشغيل جهاز المناداة مع الارقام بشكل جزئي للحد من المشكلة قدر الامكان |
BHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-77232 | 12/2/2019 12:00:00 AM | 12/8/2019 8:47:52 AM | 12/8/2019 12:00:00 AM | |||||
1173 | أبو أحمد | لا يوجد | 39899965 | لا يوجد | الرجاء من المسؤولين تصليح العداد الخاص بالصيدلية حيث المرضى لا يستطيعون الوقوف لمدة طويلة |
تم الاتصال بالمريض واشعاره بان الجهاز قيد التغيير من قبل الوزارة وحاليا تم تشغيله بشكل جزئي للحد من المشكلة قدر الامكان |
BHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-99126 | 12/2/2019 12:00:00 AM | 12/8/2019 8:50:55 AM | 12/8/2019 12:00:00 AM | |||||
1174 | Abu yunus | لا يوجد | لا يوجد | Gam2029@hotmail.com | Being an expat, I was refused services every if I was willng to pay. I did not have in surance. This is racsion & discrimination Please sop the racison and discimination
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this is the role of the ministry in providing the services in primary care and there is no contact number to explain that to the paitent
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BHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-05770 | 12/1/2019 12:00:00 AM | 12/8/2019 8:59:00 AM | 12/8/2019 12:00:00 AM | |||||
1175 | لا يوجد | لا يوجد | 66993552 | لا يوجد | ليس هناك داع لوجود أحد الوالدين لحصول المريض دون 18 سنة على ترخيص إجازة طالما معه شخص من اقاربه راشد
قسم الاطباء ( تحتاج إلى زيادة الوعي في هذا الخصوص ) |
يوجد تعميم يقتضي بذلك وتطبيق القانون يسري على الجميع |
BHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10230 | 19-12-80535 | 11/28/2019 12:00:00 AM | 2/23/2020 10:50:49 AM | 12/8/2019 12:00:00 AM | |||||
1176 | Not available | n/a | N/A | noemail@domain.com | المركز يتميز بسرعة الخدمات |
SSC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-12-67480 | 12/4/2019 12:00:00 AM | 12/8/2019 12:08:08 PM | 12/4/2019 12:00:00 AM | |||||||
1177 | عبد المجيد الحميدي | n/a | 34584432 | noemail@domain.com | 1. سوء تنظيم المواعيد و قليل من الإهمال لحال المريض. 2. سوء التعامل مع المريض، أسكن في المحرق و لكن موزع على 3 مراكز صحية: مركز المحرق، مركز حالة بو ماهر، و مركز الشيخ سلمان الصحي. |
1. تم الإتصال بالمريض لكن لم يرد. 2. إذا كان المريض يتبع لمركز الشخ سلمان الصحي فإنه يستطيع العلاج في مركز حالة بو ماهر الصحي في الفترة المسائية و مركز المحرق الصحي في فترات إغلاق مركزي الشيخ سلمان و حالة بو ماهر الصحي، و هذا للتسهيل على المريض بزيادة الخيارات له و كي يتمكن من تلقي الرعاية الصحية في جميع الأوقات. |
SSC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-12-41886 | 12/4/2019 12:00:00 AM | 1/7/2020 11:47:05 AM | 12/19/2019 12:00:00 AM | |||||
1178 | جمال محمد السحقي | n/a | 39801312 | noemail@domain.com | 1. أتمنى أن تكون وزارة الصحة نموذجاً نادراً لجميع الخدمات الحكومية كونها تؤدي رسالة سماوية للمرضى. 2. للحصول على نتيجة الفحص يقال لك خلصت المواعيد. |
1. تم الإتصال بالمراجع و لم يرد. 2. يبدو أن سبب الشكوى ان المريض كان يود الحصول على موعد في الفترة الصباحية لنفس اليوم و لكن المواعيد انتهت لتلك الفترة و في هذه الحالة يتم تحويل المراجع للطواريء لتصنيف حالته إذا كانت طارئة أو تسجيل أفرب موعد في الفترة المسائية أو اليوم التالي. |
SSC | Administrative | Complaint | Appointments | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 19-12-94357 | 12/4/2019 12:00:00 AM | 1/7/2020 11:42:34 AM | 12/19/2019 12:00:00 AM | |||||
1179 | أم نادر | 33346446 | كنت أستعمل حبوب الضغط (نورفاسك) صناعة فرنسية من 2004م لا تأثير جانبي .. بعد ذلك صرف لي حبوب الضغط (امفاسك) صناعة سعودية أثر على العين فطلبت تحويل الى دكتور أخصائي في العيون |
19.12.2019 تم الاتصال بالمريضة، وقد أوضحت أنها عندما استخدمت الدواء المذكور (سعودي) شعرت بألم في البطن ومشكلة في العين بظهور نقط سوداء وعدم وضوح الرؤية وقد استخدمت الدواء لمدة 3 أيام وعندما أوقفته بدأت الأعراض تدريجياً بالتلاشي وقد أوقفت استخدام الدواء نهائياً واضطرت الى شراء الدواء الأصلي من الصيدلية على حسابها الخاص ، وطالبت بارجاع الدواء الأصلي.
تم اخبارها بأن الموضوع سيرفع الى الجهات المختصة وقد تم ارسا نسخة من محتوى الشكوى وكذلك استمارة الأعراض الجانبة للوزراة لاتخاذ اللازم |
NAC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 19-12-57080 | 12/1/2019 12:00:00 AM | 1/15/2020 1:14:21 PM | 12/19/2019 12:00:00 AM | |||||||
1180 | مواطن | لايوجد | نظام الدخول للطبيب في حاله الطوارئ بناء على درجه الحراره نظام متخلف وغير ديمقراطي ويجب اعاده النظر به . طفل مريض يشكو الم شديد في البطن ماذنبه لينتظر ساعتين فقط الن حرارته طبيعيه . |
لايوجد رقم للتواصل |
HKC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10230 | 19-12-95848 | 12/12/2019 12:00:00 AM | 2/23/2020 10:51:27 AM | 12/12/2019 12:00:00 AM | |||||||
1181 | لايوجد | لايوجد | 39003901 | لايوجد | شكر للدكتور حموده على حسن تعاونه مع المرضى والصبر ونصوح وبشوش له الاحترام والشكل والله يكثر من امثاله وحسن التصرف وطوله البال |
HKC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-91232 | 12/12/2019 12:00:00 AM | 12/12/2019 12:25:25 PM | 12/12/2019 12:00:00 AM | |||||||
1182 | لايوجد | لايوجد | 39003901 | لايوجد | شكر خاص للدكتور رضى على حسن المعامله والصبر وسعه البال وابتسامته للمرضى والتقبل اللجميع والجميه راضي عنه ومتعاون افضل من بعض الدكاتره |
HKC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-96897 | 12/12/2019 12:00:00 AM | 12/12/2019 12:29:19 PM | 12/12/2019 12:00:00 AM | |||||||
1183 | شوق الرويعي | لايوجد | لايوجد | لايوجد | لماذا تمت اغلاق عياده التدخين نرجو فتحها |
HKC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-57099 | 12/12/2019 12:00:00 AM | 12/12/2019 12:34:07 PM | 12/12/2019 12:00:00 AM | |||||||
1184 | هدى احمد | 681004193 | لايوجد | لايوجد | نرجو ارجاع عياده التدخين |
لايوجد رقم للتواصل |
HKC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-65584 | 12/12/2019 12:00:00 AM | 1/15/2020 8:51:28 AM | 12/12/2019 12:00:00 AM | ||||||
1185 | فاطمة عيسى الكبيسي | 39698919 | Alkobaisi58@gmail.com | استلمت الشكوى مباشرة مسئولة التمريض قسم التمريض بمركز بنك البحرين الوطني الصحي بعراد عدم التعقيم قبل التطعيم، والانتظار لفترة طويلة |
حضرة المريضة بتاريخ 27 نوفمبر 2019 ودخلت على الطبيبة، وقد تبين للطبيبة بأن المريضة لديها تحسس شديد من ابرة الانفلونزا، وقد استدعت الدكتورة مسئولة التمريض لمعاينة المريضة، وقد تبين بأن المريضة لديها تحسس من أمور كثيرة حيث أن كانت رقبتها وصدرها أيضا بهم احمرار وبعد سئوالها قالت بأنه تحسس من العباية، إلا أنها تصر على أن ما بيدها من احمرار هو بسبة اهمال الممرضة وعدت التعقيم بشكل صحيح، وهي مصرة على ذلك. |
NAC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10187 | 10187 | 19-12-23349 | 11/27/2019 12:00:00 AM | 12/15/2019 11:30:37 AM | 11/27/2019 12:00:00 AM | ||||||
1186 | ايمان يوسف | 39455994 | قسم الرعاية، عدم وجود حفاضات لكبار السن للأكثر من شهرين
|
تم عمل طلبية وتم استلامها وتم الاتصال بالمريض لكن لايوجد رد |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Mother and Child Care | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 19-12-07922 | 12/12/2019 12:00:00 AM | 1/2/2020 11:47:54 AM | 12/23/2019 12:00:00 AM | |||||||
1187 | محمد بهلول | 39722323 | اخذ مواعيد من قبل السجلات بالوسطة الساعة 5:20 مساءا عن حضوري قالو انتهت المواعيد |
تم الأتصال بالمريضوالتوضيح له انه هناك عدة طرق لأخذ مواعيد المركز وذالك بالهاتف او بالموقع الألكترونيوابلغني انه لا يعرف بذالك حيث ان المريض ذهب الى غرفة المعالجه للتصنيف وصنف على الحاله الصفراء ودخل بعد ذالك طبيب لتلقي العلاج اللازم . |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 11059 | 19-12-09205 | 12/12/2019 12:00:00 AM | 12/31/2019 12:26:28 PM | 12/10/2019 12:00:00 AM | |||||||
1188 | مريم | 34339098 | Laboratory Section , the staff need more training getting blood sample and give them training how to deal with the patient well specially on the baby Some doctor is angry and shouting on the patient that do not need to like that . Doctores Should be kind in the patients baby or adult |
ردا على الشكوى التي استلمتها بتاريخ 25-11-2019 الصادرة عن المراجعة مريم بتاريخ 24-11-2019 قمت على أثرها بالاتصال بالمراجعة بتاريخ 25-11-2019 للاستيضاح عن موضوع الشكوى ومعرفة أسبابها . تفهمت لسبب تذمرها و أوضحت لها أن بعض المرضى نجد صعوبة في سحب الدم لهم نظرا لطبيعة أوردة الدم ونحتاج لتكرار المحاولة وخاصة مع الأطفال الرضع ،و طلبت منها احضار ابنتها الصغيرة لسحب الدم منها وسنتخذ اللازم، كما تم تنبيه الموظفات بشأن اقتراحها كمراجعة لتحسين جودة الخدمة في القسم |
SJC | Administrative | Suggestion | Laboratory | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 19-12-41454 | 11/24/2019 12:00:00 AM | 2/13/2020 11:04:07 AM | 11/25/2019 12:00:00 AM | ||||||||
1189 | ابراهيم | لا يوجد | 39672588 | ebrahim51f@GMAIL.COM | الصيدلية الخدمة فيها بطيئة جدا ،، ان يداوم 3 موظفين على الاقل في وقت الذروة |
الصيدلية يتم وضع ثلاث موظفين في جميع الاوقات الا اذا حدث نقص مفاجئ يتم تقليل العدد |
RHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-12-89808 | 12/18/2019 12:00:00 AM | 1/15/2020 8:28:28 AM | 1/6/2020 12:00:00 AM | |||||
1190 | ابراهيم | لا يوجد | 39672588 | ebrahim51f@gmail.com | جعل الارقـام ترى بشكل مستمر و ليس متقطع ،، انقطاع شاشة النظر الى ارقام الانتظار مدة طويلة |
تم اشعار الصيانة و الشركة ببرمجة النظام |
RHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 19-12-55498 | 12/18/2019 12:00:00 AM | 1/15/2020 8:28:14 AM | 1/6/2020 12:00:00 AM | |||||
1191 | abdul hameed qanati | 39643318 | حاولت الاتصال بالبدالة اكثر من 3 مرات ومع الاسف لم اتمكن الحديث مع اي شخص |
تم التواصل هاتفيا مع المراجع اكثر من مرة ولم يكن يرد
يوجد خلل في بدالة مركز عالي الصحي منذ عدة اشهر وقد قمنا بعمل جميع الاجراءات اللازمة لمحاولة تصليحها او استبدالها. وبسبب قدم البدالة وعدم وجود قطع غيار لها تقرر استبدالها بأخرى جديدة ولازلنا ننتظر وصول البدالة الجديدة |
AHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-12-56155 | 6/6/2019 12:00:00 AM | 12/19/2019 9:26:01 AM | 6/19/2019 12:00:00 AM | |||||||
1192 | no name | شكر خاص لجميع طاقم المركز على رعايتهم وبذلهم المجهود لرعاية المرضى |
تم عرض رسالة الشكر على اعضاء مجلس الادارة |
AHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-12-69695 | 6/6/2019 12:00:00 AM | 12/19/2019 9:29:19 AM | 6/6/2019 12:00:00 AM | |||||||||
1193 | narjis guloom | 39189433 | المواعيد غير نظامية انقطاع الدواء |
لم نستطع التواصل هاتفيا مع المراجعة بسبب ان رقم الهاتف غير صحيح
بالنسبة للادوية فأحيانا تكون بعض الادوية غير موجودة ولكنها تصل بعد فترة قصيرة
عدكم وجود مواعيد نظرا لتسجيل المرضى مواعيدهم الكترونيا او عن طريق الهاتف وبإمكان المراجعة الحصول على اقرب موعد متوفر سواء في نفس اليوم او في يوم اخر |
AHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 19-12-99770 | 3/19/2019 12:00:00 AM | 12/19/2019 9:35:55 AM | 3/31/2019 12:00:00 AM | |||||||
1194 | رانيا خالد | لا يوجد | لا يوجد | لا يوجد | شكراً وايد على التعامل الجميل لانج سمحة الوجهه للموظفه: لولوه القحطاني |
HKC | Administrative | Appreciation | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-49611 | 12/19/2019 12:00:00 AM | 12/19/2019 11:43:22 AM | 12/19/2019 12:00:00 AM | |||||||
1195 | farha kausa | لا يوجد | لا يوجد | farsfasha1985@gmail.com | the cashier should always have change or atleast be little flexible and not waste time of people. |
w'll try to get a good solution for this problem |
HKC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-89313 | 12/18/2019 12:00:00 AM | 12/19/2019 11:58:15 AM | 12/19/2019 12:00:00 AM | ||||||
1196 | ابراهيم ناصر | لا يوجد | 35302454 | في يوم الخميس 12/12/2019م كان لولدي موعد في الرعايه وعند حضوري لمكتب الاستقبال في الرعايه وابراز البطاقه الذاتيه لكم قالت الموظفه ( اش تبي ,خير اش فيه ) وباسلوب سيئ وحينما اكلمها تتجاهلني وتستحقر من وجودي وزوجتي المهم اني اخذت الموعد وبشكل طبيعي وانهيت الموعد وذهبت ولكن اليوم الاحد 15/12/2019م ذهبت الموعد الالكتروني واخذته من الموقع لنفسي ولم استطع ان احصل لولدي ولزوجتي فاتيت لهم لاخذ موعد لهم معي حتى نحصل على التحاليل ونسحب الدم في يوم اخر فاذا بنفس الموظفه في الاستقبال وتتعامل بالطريقه السيئه ورفضت بحجه عدم وجود مواعيد ثم قالت الدكتوره التي حجزت عندها غير موجوده قالت لايمكتن تحويلك سنعطيك موعد جديد ثم قلت لها اذا اعطيتني انا وولدي وزوجتي فرفضت وباسلوب احتقاري وقالت تبي موعد لكم كلكم بعطيكم بعد ساعه 2 ظهرا واخذت انا هذا الموعد. |
تم الاتصال بالمريض وشرح له نظام حجز المواعيد ولما لم يستطيع الحصول على موعد لنفس الطبيب اذ انه انتهت المواعيد لهذا الطبيب نفسه وتم التحدث مع الموظفه المعنيه وفهم الموضوع وشرح لها اهميه شرح سبب تاخر المواعيد للمرضى |
HKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-26385 | 12/12/2019 12:00:00 AM | 12/19/2019 12:11:12 PM | 12/19/2019 12:00:00 AM | ||||||
1197 | chetan | لا يوجد | لا يوجد | child and maternal health reception staff needs education on how to behave and smile while talking. a lot to improve on behaviour im a doctor and the way they behave is very bed, how about common population |
HKC | Administrative | Suggestion | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-82145 | 12/12/2019 12:00:00 AM | 12/19/2019 12:54:18 PM | 12/19/2019 12:00:00 AM | ||||||||
1198 | حسن علي | 39204340 | السلام عليكم ورحمة الله وبركاته
نود أن نعلمكم بأن في مركز الكويت الصحي فئة من المرضى القادمين لا تحترم الموظفين الذين يعملون في المستشفى فلماذا عند ذهابهم الى الأماكن الأخرى لا يتعاملون مع الآخرين بنفس الطريقة؟؟ وعليه يجب توجيههم أو وضع لافتات تشير إلى الإحترام المتبادل مع الآخرين. وشكرا |
المراجع حضر شخصيا للمكتب لرفع المقترح بوضع لافتات توعويه تحث على الإحترام تم ابلاغه بوجود أنظمة في الدولة تحفظ حق موظفي الدولة وأن دورنا هو التعامل مع المرضى جميعهم بإحترام وتقديم الخدمة بأفضل طريقة وما يعكسة المراجع من سوء تعامل مع الموظفين يعكس شخصه
|
KHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10230 | 10230 | 19-12-25572 | 11/14/2019 12:00:00 AM | 12/19/2019 2:14:09 PM | 11/14/2019 12:00:00 AM | ||||||||
1199 | أفراح عبدالله | 820641405 | 33388253 | زوجتي مريضة أسفل البطن وتم تحويلي على دكتور وطلبت دكتورة ورفضو يحولوني على دكتورة |
تم التحقق مع الموظفة التي قامت بالتسجيل ولكنها لا تتذكر الحادثة ولكنها اكدت في حال طلب المريض رؤية طبيبة يتم تحويل المريض |
MHC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 19-12-78865 | 12/12/2019 12:00:00 AM | 2/20/2020 12:28:09 PM | 12/18/2019 12:00:00 AM | ||||||
1200 | لا يوجد | تلفظت موظفة الاستقبال بالعبارة التالية (انه اهمال من الاب) وذلك لأن موعد انتهاء البطاقة الشخصية للطفلة والاب لم ينتبه لذلك وهي لم تراعي الحالة الصحية لها |
بسبب عدم وجود رقم للتواصل تم تنبيه المنسقين بشكل عام بضرورة التعامل مع المرضى بمهنية واختيارالعبارات المناسبة لشرح المشكلة |
MHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-72193 | 12/12/2019 12:00:00 AM | 12/22/2019 8:34:43 AM | 12/12/2019 12:00:00 AM | ||||||||
1201 | لا يوجد | المواعيد متأخرة |
لا بوجد رقم للتواصل |
MHC | Administrative | Complaint | Appointments | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-64965 | 12/12/2019 12:00:00 AM | 12/22/2019 8:36:18 AM | 12/12/2019 12:00:00 AM | ||||||||
1202 | يوسف جمال غريب | 33378174 | سوء في التمريض والتشخيص للطوارئ يرجى الاتصال |
السلام عليكم ورحمة الله وبركاته نحيطكم علما بانه تم تسلم بطاقة الاستبانة بتاريخ 12-12-2019 وتم الاتصال بالمراجع وافاد المراجع بمراجعة المركز الصحي قسم السجلات لحجز موعد ثم تم تحويله لقسم التمريض لعمل التصنيف وكان المراجع يعاني من الم في الحلق وقامت الممرضة بقياس درجة الحرارة وكانت 36.6 وقامت بتصنيف المراجع الساعة 3:16 وتقييم المريض باللون الاخضر وقد طلب المراجع من الممرضة فحصه وافادت بعدم وجود طبيب في غرفة المعالجة وانها فقط تقوم بعمل التصنيف ثم راجع المريض الطبيب الساعة 3:28 وذهب الى غرفة المعالجة لأخذ المحلول الوريدي الساع 3:31 وقد تم التواصل مع المراجع وقد تفهم الحالة |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-93761 | 12/12/2019 12:00:00 AM | 12/22/2019 8:41:38 AM | 12/12/2019 12:00:00 AM | |||||||
1203 | لا يوجد | general department calling other persons those came after us and when we go to doctor he become angry Call all the patient on their time |
تم تسليم الشكوى لرئيس مجلس الإدارة حيث لا يوجد رقم للتواصل مع المريض |
MHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-33170 | 12/12/2019 12:00:00 AM | 1/6/2020 12:08:38 PM | 12/12/2019 12:00:00 AM | ||||||||
1204 | لا يوجد | deneral department calling other persons those came after us and when we go to doctor he become angry Call all the patient on their time |
تم تسليم الشكوى لرئيس مجلس الإدارة حيث لا يوجد رقم للتواصل مع المريض |
MHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-75048 | 12/12/2019 12:00:00 AM | 12/22/2019 9:18:01 AM | 12/12/2019 12:00:00 AM | ||||||||
1205 | عبدالرحمن عدوان | 930806867 | 33377144 | عدم إلتزام الطبيب بتوقيت المواعيد وتأخير ساعة كاملة ولا إستجابة دكتور إدوارد رجل الأمن خليل |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه على الدكتور أدوارد هنري , حيث افاد انه قام بمراجعة مركز المحرق الصحي بتاريخ 7/12/2019 في الساعة التاسعة مساءا تقرييا وتم اعطاءه موعد الساعة 12:10صباحا و عندما حان وقت الموعد لم يقم الطبيب بالمناداة عليه و بعد فترة حاول مراجعة الطبيب لكن حارس الأمن طلب منه الأنتظار في قاعة الأنتظار حيث سيقوم الطبيب بالمناداة عليه و بعد مرور ساعة تقريبا من موعده راجع الطبيب حيث اخبره الطبيب ان لديه حالات طارئة و عليه الأنتظار و بعد الانتظار الى الساعة 1:30 غادر المريض المركز الصحي بدون الكشف عند الطبيب . تم الشرح للمريض ان الطبيب قد يضطر لتأخير المريض عن موعد بسبب وجود حالات طارئة و مستعجلة مسجلة عليه ممايؤدي الى تاخر بعض المرضى عن الموعد المعطى لهم و بالفعل الدكتور بين ان كان لديه حالة طارئة أدت الى تأخره عن بعض المرضى في ذالك الوقت حيث اكد الدكتور انه يبذل قصارى جهده لعدم تأخير المرضى عن موعدهم تم الطلب من الطبيب الموازنة في ادخال الحالات الطارئة و المواعيد الروتينية لتفادي تأخير المرضى عن مواعيدهم و تحسين أسلوب التواصل مع المرضى و تم اعلام صاحب الشكوى بذالك و بدوره ابدى شكره للتواصل معه |
MHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 19-12-54069 | 12/12/2019 12:00:00 AM | 1/2/2020 2:09:40 PM | 12/22/2019 12:00:00 AM | ||||||
1206 | جاسم محمد | 39942283 | قسم الاسنان هو جعل من يأتي أول شخص هم من يعالج أول شخص وتوزيع الأرقام لعدم الإختلاط قسم الأسنان غرفة 2 سيئة جدا وأرجو تطوير الموظفين في هذه الغرفة |
تم تحويل الشكوى على مسؤول قسم الأسنان د. وفاء شرف وحاولت الإتصال إلا ان الرقم خاطئ بالنسبة لتنظيم المرضى فقد تم تحسين الخدمة بوضع حواجز تنظيم الصفوف أما بالنسبة للتعامل فلا يوجد تفاصيل عن المشكلة
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KHC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-64507 | 11/28/2019 12:00:00 AM | 12/22/2019 1:05:45 PM | 12/2/2019 12:00:00 AM | |||||||
1207 | سامي حميدان | 39197677 | قسم الأسنان جدا سيئ معامله سيئة ونحتاج إلى معالجة ضروري لماذا فقط 10 مرضى لعيادة الصباح |
تم الإتصال بالمراجع من قبل مسؤل قسم الأسنان د. وفاء شرف ووضحت له ألية العمل والتعامل مع الحالات الطارئة كما تم توضيح ان المواعيد تكون للطوارئ ومواعيد مسبقة ومواعيد متابعة وليس فقط 10 مرضى وانه اعتبر عدم تصنيفة كحاله طارئة سوء تعامل من موظفي العيادة وكان متفهم جدا وتم التأكد من حصوله على الخدمة المطلوبه
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KHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-79156 | 11/17/2019 12:00:00 AM | 12/22/2019 1:17:51 PM | 12/2/2019 12:00:00 AM | |||||||
1208 | حسن أحمد | لا يوجد | قسم الأسنان وأخذ اكبر عدد ممكن للمرضى وليس فقط 10 مراجعين
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لا يوجد رقم اتصال عدد المواعيد المتاحه بحسب عدد الأطباء ويتم التعامل مع الحالات الطارئة بعد تصنيفها كما ان المواعيد موزعة للحضور الشخصي ومواعيد مسبقة وأخرى للمتابعة |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-31562 | 11/21/2019 12:00:00 AM | 12/22/2019 1:21:20 PM | 11/28/2019 12:00:00 AM | |||||||
1209 | سيد جواد صالح | 35129101 | يرجى النظر في مواقيت المواعيد حيسث الموعد في 9 صباحا والإنتظار يفوق النصف ساعة ودخول المرضى من غير منادى أسماءهم |
تم الإتصال ولم يرد على الهاتف يتم توجيه الأطباء دائما لمناداة المرضى وعدم معاينتهم بحسب من يدخل أولاً وبالخصوص للأطباء المناوبين وذلك لتجنب وقوف المرضى بالقرب من الغرف ولتحسين جودة العمل والمحافظة على أدوار المراجعين
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KHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-69671 | 11/28/2019 12:00:00 AM | 12/22/2019 1:25:53 PM | 12/5/2019 12:00:00 AM | |||||||
1210 | أحمد حميد خليف | 33576197 | ممتاز كل شيئ لا يوجد شكاوى
تقييم ممتاز للخدمات المقدمة
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لم يلاد على الإتصال |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-58020 | 11/27/2019 12:00:00 AM | 12/22/2019 1:59:59 PM | 12/5/2019 12:00:00 AM | ||||||||
1211 | علي حميد خليف | 33576197 | ممتاز للغاية ولا يوجد شكاوى
تقييم ممتاز للخدمات المقدمة وسرعتها |
لا يوجد رد على الإتصال |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-42785 | 11/27/2019 12:00:00 AM | 12/22/2019 1:59:41 PM | 12/5/2019 12:00:00 AM | ||||||||
1212 | وردة جاسم | 33576197 | ممتاز للغاية ولا يوجد شكاوى
تقييم ممتاز للخدمات المقدمة وسرعتها |
لا يرد على الهاتف |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-26643 | 11/27/2019 12:00:00 AM | 12/22/2019 1:57:56 PM | 12/5/2019 12:00:00 AM | ||||||||
1213 | لا يوجد | لا يوجد | الرجاء فتح بوابة المركز قبل الوقت على الأقل بربع ساعه
وقوف المرضى خارج المركز يؤدي إلى عواقب كثيرة منها كبار السن الذين يعانون من أمراض مزمنة والاطفال ونظرا لتغير حالات الطقس |
لا يوجد رقم اتصال ونظام العمل بالمركز حسب القوانين والتعليمات الإدارية التي تحدد أوقات فتح وغلق الأبواب بحسب وقت العمل الرسمي المعمول به بوزارات الدولة |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-55900 | 11/21/2019 12:00:00 AM | 12/22/2019 2:29:48 PM | 11/21/2019 12:00:00 AM | |||||||
1214 | rudzn singh | 394813115 | treatment by Dr.Amina Naser is excellent and her consuling has really helpful so impressed and thankful |
ISC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-12-69469 | 11/27/2019 12:00:00 AM | 12/23/2019 8:08:55 AM | 12/12/2019 12:00:00 AM | |||||||||
1215 | antony | 36455530 | satisfied very good thanks Dr.Amina |
ISC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 19-12-87859 | 11/27/2019 12:00:00 AM | 12/23/2019 8:10:45 AM | 12/12/2019 12:00:00 AM | |||||||||
1216 | حمد محمد | 35032201 | طب الاسنان علاج المرضى بعدد محدود وقليل وصعوبة في اخذ الموعد غرفة رقم 10 عدم حصولي على موعد الا مراجعة غرفة 10 وهي للطوارئ فقط |
تم الاتصال بصاحب الشكوى وشرح الية تسجيل المواعيد بالنسبة للاسنان والمواعيد العادية وكان شاكرا ومقدرا لمتابعة الملاحضات التي تكتب في صندوق الشكاوى من قبل اداري المركز |
MJK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 19-12-19521 | 12/2/2019 12:00:00 AM | 12/23/2019 11:47:56 AM | 12/10/2019 12:00:00 AM | |||||||
1217 | - | - | - | أخي رئيس المركز تم مراجعة المركز يوم الخميس 21/11/2019 بخصوص عدم الاستجابة الي من قبل الطبيبه المسؤولة وعدم الاستماع الى ما أريد قوله حيث الوالده لديها ورقة تحويل من مركز حمد للاورام لأخذ ابره والمراد فقط تسجيلها في النظام ( الدكتوره تقول انا لست الطبيبه المسؤوله ) ولم يتم الاستماع الي ملاحظه: لا أريد أن أسبب شي للدكتوره ولكن اتمنى تخدم المرضى على أكمل وجه وهذا قسم قطعته على نفسها وشكرا. |
تمت مخاطبة الطبيبه من قبل نائب رئيس مجلس الاطباء بحسن معاملة المرضى والتصبر عليهم والمشاكل المتعلقه مع القسم يجب التوجه الى رئيس مجلس الاداره واخباره لحلها |
JHC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10863 | 10863 | 19-12-77824 | 11/21/2019 12:00:00 AM | 12/23/2019 1:34:56 PM | 12/11/2019 12:00:00 AM | ||||||
1218 | فوزيه عبدالمحسن أحمد رضي | - | 39230006 | أنا المواطنه فوزيه عبدالمحسن أحمد رضي حضرت بتاريخ 24/11/2019 الى المركز الصحي لعلاج الوالد وكان موعده الساعه السابعه مساءا مع الدكتور علي العكري غرفة 16 وقد طلبت من الدكتور كتابة استمارة اجراء التحاليلللوالد الا انه رفض وقال :العلم يقول أن ما يحتاج في هالعمر اجراء تحاليل.
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تم مخاطبة الطبيب عن طريق نائب رئيس مجلس الاداره بانه كان من المفترض عمل التحاليل للمريض تم الاتصال للمشتكي واخباره بضروره اخذ موعد على طبيب اخر لعمل تحاليل للوالد المريض ومعاينته من قبل الطبيب
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JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10863 | 10863 | 19-12-85360 | 11/11/2019 12:00:00 AM | 12/23/2019 2:09:35 PM | 12/23/2019 12:00:00 AM | ||||||
1219 | لا يوجد | لا يوجد | كثرة الانتظار في الصيدلية - انتظرنا ساعة |
لم تتوقر أرقام للتواصل مع أصحاب الشكاوي .... ولا تواريخ الزيارة لهم . |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-12-47648 | 12/1/2019 12:00:00 AM | 12/24/2019 7:25:38 AM | 12/23/2019 12:00:00 AM | |||||||
1220 | لا يوجد | لا يوجد | الأنتظار لصرف الدواء يحتاج وقتا اكثر من الدخول على الدكتور وانا مريضة لا استطيع الجلوس على الكراسي الحديد. |
لم تتوفر أرقام للتواصل مع أصحاب الشكاوي .... ولا تواريخ الزيارة لهم. |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-12-02304 | 12/1/2019 12:00:00 AM | 12/24/2019 7:29:59 AM | 12/23/2019 12:00:00 AM | |||||||
1221 | زهراء | 39553954 | Discuss with the Pharmacy. did not give me the amount of medcines mydaughter is taking. I am very disappanted with his behaviors Dr. Mohd Hassan is very rude not cooperative. I asked for my daughters medicines ( antibotics ) he said this is somthing you discuss with the pharmacy |
تم الاتصال بالرقم المرفق ولم نتلقى الرد من قبله .... ولا تتوفر اي معلومات عن المريضة ولا تاريخ الزيارة. |
SJC | Administrative | Complaint | Behavioral | Pharmacy | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-12-52688 | 12/1/2019 12:00:00 AM | 12/24/2019 7:52:02 AM | 12/23/2019 12:00:00 AM | |||||||
1222 | لا يوجد | لا يوجد | توظيف صيدلانيين ( طول الانتظار في الصيدلية لقلة الموظفين ) |
لم تتوفر أرقام للتواصل مع اصحاب الشكاوي .... ولا تواريخ الزيارة |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 19-12-41988 | 12/1/2019 12:00:00 AM | 12/24/2019 7:57:25 AM | 12/23/2019 12:00:00 AM | |||||||
1223 | عبدالعزيز عاشور علي حسن | 39696889 | غرفة رقم 16 الدكتور علي العكري / توجهت للغرفة وقلت له بعمل فحوصات الى الولد وقال لي سيحوله الى السلمانيه والسلمانيه مواعيدها جدا متأخره وتم الغلط علي من قبل الدكتور بالكلام مرتين الرجاء اتخاذ اللازم للضروره |
تم الاتصال للمشتكي حيث أنه لجأ الى الطبيب المسؤول وتم تسجيله مره أخرى على طبيبه اخرى وعمل طلب تحاليل للولد واجراء اللازم من متابعه له |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10230 | 19-12-02827 | 12/12/2019 12:00:00 AM | 2/20/2020 12:23:37 PM | 12/23/2019 12:00:00 AM | |||||||
1224 | عبدالعزيز عاشور علي حسن | 39696889 | غرفة رقم 16 الدكتور علي العكري / توجهت للغرفة وقلت له بعمل فحوصات الى الولد وقال لي سيحوله الى السلمانيه والسلمانيه مواعيدها جدا متأخره وتم الغلط علي من قبل الدكتور بالكلام مرتين الرجاء اتخاذ اللازم للضروره |
تمت مخاطبة الطبيب من قبل نائب رئيس مجلس الاداره أنه يتوجب عليه عمل تحاليل تناسب سن الولد والتعامل مع المريض بلباقه وشرح الموضوع بحسن تعامل له |
JHC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-12-06021 | 12/12/2019 12:00:00 AM | 12/24/2019 9:09:58 AM | 12/12/2019 12:00:00 AM | |||||||
1225 | نبيهه علي جاسم | 39992989 | قسم المختبر . الموظفين بحاجه لمراقبه حيث تتدخل الواسطه بنفسي شاهدت ذلك يتم التعامل من قبل بعض الموظفين بالمحسوبيه والتعارف ويقدم أصحابهم على المرضى الارقام فقط للناس ولا يتبعون الرقم على الواسطات |
قدمت المشتكيه الى الاداري في نفس اليوم وتم التأكد من السابق ذكره من مقدمة الشكوى وكان كلامها صحيح وتم التنبيه على جميع موظفات المختبر بعدم ادخال اهاليهم وتقديمهم على المرضى وحاملي الارقام وأمام مرأى الجميع من المرضى الا لحالات خاصه او مرضيه تستدعي ذلك |
JHC | Administrative | Complaint | Waiting Period | Laboratory | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-12-40723 | 12/19/2019 12:00:00 AM | 12/24/2019 9:23:54 AM | 12/19/2019 12:00:00 AM | |||||||
1226 | samdra | 0000 | 33148120 | samdrasubeesh@gmail.com | Please doctor talk softly to your patients espesially to childern. Doctor who attending room 3 behared lodely to me and my child becouse of the lagging of conscltation time as we dont know the steps of arrangment in payment and regerstration> |
تم التواصل مع المريضة لفهم المشكلة بالضبط وتم التحدث مع الاطباء بخصوص مواعيد فحص الأطفال فيجب ان يكون هناك مرونه والانتظار قليلة اكثر من نصف ساعه ويجب التعاون معهم |
ALH | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 19-12-91457 | 11/28/2019 12:00:00 AM | 12/24/2019 9:41:38 AM | 12/2/2019 12:00:00 AM | |||||
1227 | منير محمد اقبال | 000 | 39205354 | alboalbaraa123@gmail.com | شكرا جزيلا لكم وعلى سرعة تعاونكم مع كل مريض ومراجع ولكم مزيد من التقدم والإزدهار لمركزنا الموقر ولا توجد اي مشاكل ولله الحمد |
المريض تابع لمركز الحورة الصحي ودائما مايثني على عمل جميع الموظفين بالمركز |
ALH | Administrative | Appreciation | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 19-12-09313 | 12/19/2019 12:00:00 AM | 12/24/2019 9:46:04 AM | 12/24/2019 12:00:00 AM | ||||||
1228 | سوسن علي محمد العريبي | 36770688 | شكوى بخصوص الدكتور علي العكري ومعاملته السيء وغير اللائق مع المريض |
حضرت المريضه للاداري ورئيس مجلس الاداره بشكوى ضد دكتور علي العكري وعن طريقة كلامه لها واسلوبه عند رفضه لاعطائها اجازة مرضيه وانها بحاجه الى الاجازه بعد عمليه عملتها وتم توجيهها لاخذ موعد للفتره القادمه لطبيب اخر ومخاطبة الدكتور عن سوء معاملته للمرضى |
JHC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-12-53195 | 12/18/2019 12:00:00 AM | 12/24/2019 11:58:59 AM | 12/18/2019 12:00:00 AM | |||||||
1229 | منصور سلمان منصور | 39050199 | ان هذا الدواء يسبب لي سعال وضيق في التنفس lipanthyl 200ml |
قام رئيس مجلس الاداره بالاتصال للمريض وطلب منه الحضور لتغير له الدواء لدواء بديل اخر |
JHC | Proffesional | Complaint | Drugs Availability | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 19-12-67389 | 12/22/2019 12:00:00 AM | 12/24/2019 12:07:46 PM | 12/24/2019 12:00:00 AM | |||||||
1230 | لا يوجد | 33513239 | تقييم ممتاز للتعامل وجيد لسرعة الخدمات والرضا عن الخدمة |
تم الإتصال بالمراجع وبين تجربته بالمركز وحصولة على خدمة سريعة جدا لكونه أخذ موعدا مسبق عن طريق الحضور الشخصي وعبر عن ان التقييم هو بمثابة شكر على تطوير الخدمات الصحية بالمركز وقد تم ابلاغه عن تطبيق صحتي للإستفاده منه في الحصول على موعد واخيرا شكر الإتصال |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-37077 | 12/2/2019 12:00:00 AM | 12/25/2019 8:20:35 AM | 12/5/2019 12:00:00 AM | ||||||||
1231 | محمد جاسم | 33347966 | تقييم ممتاز للتعامل وسرعة الخدمات والرضا عن الخدمات المقدمة
لا استطيع الحجز أون لايم بسبب ان عندي موعد مسبق للأمراض المزمنة
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تم الإتصال به وشكر على الخدمات وتمالتوضيح له عن متابعة الإدارة والقسم المعني بالصحة الأولية والذين يعملون على حل هذه المشكلة كما طلب حجز موعد عملية فائت فابلغته بإستخدام تطبيق صحتي لمتابعة المواعيد وإضافتها على التقويم للتذكير فأفاد بأنه يستخدم التطبيق ولكن مواعيد العمليات غير مضافة في هذا النظام ولا يمكنه متابعتها تم تجديد موعده ورفع الموضوع إلى إدارة السجلات الصحية بخصوص مواعيد العمليات البسيطة
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KHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-22298 | 11/28/2019 12:00:00 AM | 12/25/2019 8:31:49 AM | 12/5/2019 12:00:00 AM | |||||||
1232 | صالح محمد | 39262970 | اود ان أشمر جميع الموظفين والموظفات والأطباء على حسن التعاون
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تم الإتصال به وشكر الموظفين والخدمات |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-28425 | 11/21/2019 12:00:00 AM | 12/25/2019 10:07:39 AM | 11/24/2019 12:00:00 AM | ||||||||
1233 | صالح محمد | 39262970 | يا ريت اتحلو مشكلة شرائح السكري |
تم الإتصال به من قبل مسؤلة التمريض وتوضيح آلية التوزيع للأشرطة بين المرضى بحسب عدد المرضى والعدد المستلم بحيث يضمن حصول الجميع على الاشرطة وإن كان بكميات أقل وتتكرر هذه العملية في كل مرة يتم استلام الطلبية وقد تأكدت من استلامة في أخر دفعة تم توزيعها وقد شكر الإهتمام والتواصل وتعاون الموظفين والخدمات المقدمة |
KHC | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-04636 | 11/21/2019 12:00:00 AM | 12/25/2019 11:34:10 AM | 11/24/2019 12:00:00 AM | |||||||
1234 | لا يوجد | لا يوجد | طريقة دخولنا للمستشفى غلط لحجز رقم الموعد حيث اننا نأتي مبكرا ولكن الرجال تتسارع وتحجز ارقام قبل النساء لتظل النساء في النهاية وتحصل على موعد متأخر او لا تحصل على علاج لإنتهاء الأرقام وموظفات الريسبشن غير منصفات ويتطاولون علينا اذا حاولنا التقدم وأخذ رقم من حقنا لأننا وصلنا قبل الرجال |
لا يوجد رقم إتصال تم وضع حواجز تنظيميه للصفوف ويتم توجيه المرضى من قبل حارس الأمن وموظفي السجلات لتنظيم الصفوف وأحترام دور الأخرين وعدم تجاوزها وهذا ما يزعج البعض وإن كان الأسلوب لبقا |
KHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-46023 | 11/28/2019 12:00:00 AM | 12/25/2019 11:45:18 AM | 11/28/2019 12:00:00 AM | |||||||
1235 | علي عبالله | 33142914 | تغيير نظام قفل البوابة الرئيسية بداية دوام المركز يجعل الجميع في ربكة لأخذ الأرقام
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تم الإتصال به واشار ان المشكله لأخذ المواعيد العامة والأسنان تم شرح آلية حجز المواعيد المسبقة وقنوات التسجيل المتاحة كما تم اطلاعه على زيادة عيادة اسنان وقد أشار إلى ملاحظته للتطور الحاصل بالمركز ووجود الحواجز التنظيمية |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-12822 | 10/27/2019 12:00:00 AM | 12/25/2019 12:04:21 PM | 11/24/2019 12:00:00 AM | |||||||
1236 | انتصار حسن | 33404090 | عندما يسجلون لنا موعد للسكر فلا يمكننا حجز موعد عن طريق الأنترنت |
تم الإتصال بالمراجعه تم ابلاغها بأن الأدارة تعمل على حل هذه المشكله اقترحت عدم تسجيل مواعيد مسبقة للعيادة قبل 6 اشهر وتسجيل الموعد قبل اسبوعين تم الإعتذار منها عن عدم إمكانية تطبيق المقترح لعدم توفر المواعيد قبل اسبوعين فالقائمة مفتوحة للمواعيد المسبقة ولا يضمن حصول موعد في الوقت المحدد من قبل الطبيب وعليه وحتى حل المشكلة يمكنها حجز المواعيد المسبقة عن طريق مركز الإتصالات أو عن طريق الحضور الشخصي للمركز الصحي وقد تفهمت الأمر |
KHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-44509 | 11/14/2019 12:00:00 AM | 12/25/2019 12:11:19 PM | 11/14/2019 12:00:00 AM | |||||||
1237 | حبيب عبدالنبي | 39191503 | اتاحة المجال للمرضى بزيادة المواعيد توفير مكان اكبر بسبب زيادة مرتادي المركز وبالأخص الاسنان |
تم الاتصال بالمراجع طلب زيادة عيادات الأسنان وعدد المواعيد المتاحة للمرضى بين أن مواعيد المرحلة الاإعدادية بعيدة جدا وانه نسى الموعد ولم يحضر تم توضيح دراسة الوزارة لوضع المركز والنظر في الحاجة للتوسعة وتم ابلاغه بشأن النظر في مواعيد الإعدادية وعلى أثره تم مناقشة الموضوع في مجلس الإدارة وفتح مواعيد إضافية لفحص المدارس المرحلتين الإعدادية والثانوية وتقريب المواعيد للمراجعين |
KHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-46187 | 12/14/2019 12:00:00 AM | 12/25/2019 12:56:05 PM | 11/14/2019 12:00:00 AM | ||||||||
1238 | خليل | 36743858 | تقييم ممتاز لتعامل الموظفين والرضا العام عن الخدمة وتقييم جيد لسرعة الخدمات |
لا يرد على الهاتف |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-70785 | 11/11/2019 12:00:00 AM | 12/25/2019 12:58:47 PM | 11/14/2019 12:00:00 AM | ||||||||
1239 | طلال ناصر | 33320627 | لا يوجد ملاحظات وتقييم ممتاز في استبانة الخدمة لجميع البنود |
لا يرد على الهاتف |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-89926 | 11/6/2019 12:00:00 AM | 12/25/2019 1:01:04 PM | 11/14/2019 12:00:00 AM | ||||||||
1240 | طلال ناصر | 33320627 | لا يوجد ملاحظات وتقييم ممتاز في استبانة الخدمة لجميع البنود |
لا يرد على الهاتف |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-19376 | 11/6/2019 12:00:00 AM | 12/25/2019 1:01:05 PM | 11/14/2019 12:00:00 AM | ||||||||
1241 | يونس جعفر | 36417447 | الصيدلية مدة الإنتظار جدا كبيرة في الفترة المسائية |
تم توجيهه للحضور صباحا خارج أوقات الذروة لضمان عدم التأخير أي تجنب بداية وقت العمل لصرف الوصفة الطبية كما تم ابلاغ قسم الصيدلية للتأكد من وجود العدد المحدد من الموظفين لضمان سرعة وجودة الخدمات |
KHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-81386 | 11/3/2019 12:00:00 AM | 12/25/2019 1:09:48 PM | 11/14/2019 12:00:00 AM | |||||||
1242 | فجر ناصر | 33360267 | مستشفى ممتاز بالنسبة لي تمنى لكم التوفيق في العمل لجميع الموظفين |
تم الإتصال بها وشكرها على تقديرها لجهود المركز المقدمة
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KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-69734 | 11/6/2019 12:00:00 AM | 12/25/2019 1:12:47 PM | 11/14/2019 12:00:00 AM | ||||||||
1243 | علي محمد | 35000460 | تطوير قسم الخدمات /الموظفين (الأستقبال) الشكوى على قسم الأستقبال حالة طارئة
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الرقم غير صحيح الشكوى غير واضحه وغير مقروءة تحتمل اسلوب التعامل وتحتمل مدة الإنتظار وتصنيف الحالة لانه يتحدث عن حالة طوارئ |
KHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-96768 | 11/14/2019 12:00:00 AM | 12/25/2019 1:27:42 PM | 10/10/2019 12:00:00 AM | |||||||
1244 | طلال ناصر | 33360267 | تقييم ممتاز لكافة البنود في استبانة الرضا |
لا يرد على الهاتف |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-25308 | 11/6/2019 12:00:00 AM | 12/25/2019 1:32:17 PM | 11/14/2019 12:00:00 AM | ||||||||
1245 | لا يوجد | لا يوجد | عدلو اسلوبكم مع المرضى الدكتور ما يعالج اكثر من مرض العلاج بالتقسيط يعني |
تم الرجوع للطبيب المسؤل والذي حدد التعامل مع المشاكل الصحية بحسب أولويتها والوقت المتاح للمعالجة والإجراءات الازمة للعلاج وعليه يتم التعامل مع الحالات بمختلفها وفقا لذلك |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-98514 | 10/10/2019 12:00:00 AM | 12/25/2019 1:38:51 PM | 10/10/2019 12:00:00 AM | |||||||
1246 | ابراهيم محمد مرهون | 39809520 | لا نستطيع اخذ موعد
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بالاتصال اتضح ان المشكلة في صرف دواء الربو تم تحويل المشكله لقسم الصيدلية وتم وضع حل داخلي لصرف ادوية الربو وابلغ المراجع بذلك
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KHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-27050 | 9/22/2019 12:00:00 AM | 12/25/2019 1:50:55 PM | 11/14/2019 12:00:00 AM | |||||||
1247 | زينب حسين | 39410066 | تقييم ممتاز لتعامل الموظفين والرضا عن الخدمه تقييم جيد لسرعة الخدمات |
لا يمكن الاتصال |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-56106 | 10/21/2019 12:00:00 AM | 12/25/2019 1:53:32 PM | 11/24/2019 12:00:00 AM | ||||||||
1248 | لايوجد | لايوجد | لايوجد | انطر ساعتين لحين الموعد ولا يوجد احد قبلي لكن موعدي بعد ساعتين يجب علي الانتظار بلا فائده مريض ينتظر ساعتين لانه موعده بعد ساعتين والدكتور فاضي |
لايوجد رقم للتواصل لكي يتم شرح نظام المواعيد للمراجع اذ ان المواعيد يتم حجزها الكترونيا وعن طريق الهاتف لهذا السبب يعتقد المراجع بان المركز الصحي خالي من المرضى وهو على العكس تمام اذ ان المواعيد يتم حجزها مسبقا وبعدد كبير. |
HKC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-48041 | 12/26/2019 12:00:00 AM | 12/26/2019 10:26:03 AM | 12/26/2019 12:00:00 AM | ||||||
1249 | لايوجد | لايوجد | لايوجد | تسجيل او تحديد المواعيد بنفس الوقت الذي ياتي فيه المريض الى المركز |
لايوجد رقم للتواصل لتوضيح نظام المواعيد على اثره يتم التسجيل اللكترونيا وعن طريق الهاتف ولكي يتم تعريف المراجع على هذيه الانظمه ليتبعها هو بدون انتظار. |
HKC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-26106 | 12/26/2019 12:00:00 AM | 12/26/2019 10:39:06 AM | 12/26/2019 12:00:00 AM | ||||||
1250 | لايوجد | لايوجد | لايوجد | يجب عليكم تحسين اجرائات المواعيد |
المريض لم يتم رقم للتواصل لهذا لايمكننا التواصل معه واعطاءه طرق التسجيل اللكترونيا وهاتفيا لاخذ المواعيد . |
HKC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-48755 | 12/26/2019 12:00:00 AM | 12/26/2019 10:41:03 AM | 12/26/2019 12:00:00 AM | ||||||
1251 | لايوجد | لايوجد | لايوجد | مواعيد جدا بعيده المريض يحتاج الى كشف من الدكتور |
لايوجد رقم للتواصل لتوضيح طرق الحجز اللكترونيا وهاتفيا لتجنب الانتظار والتاخير |
HKC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-98378 | 12/20/2019 12:00:00 AM | 12/26/2019 10:44:05 AM | 12/26/2019 12:00:00 AM | ||||||
1252 | حسن حمزة حسن | 39253580 | و ضع جهاز الأوراق عند بوابة المستشفى في الصباح الصيدلية حضرت يوم الخميس عصرا مع والدي للمراجعة لإثر انتفاخ في رجله اليمنى ، و بعد المراجعة توجهت إلى الصيدليه لإستلام الأدوية و لكم لسوء الحظ جهاز الأرقام لم يكن يعمل حيث أن الورق الذي بداخلها قد نفذ ، بعدها توجهت إلى قسم التسجيل لإخبارالموظفين أنه لا يوجد ورق في الجهاز ، فأخبرتني الموظفه أنها ستأتي للجهاز فرجعت إلى الصيدلية و انتظرت و لكن لم يأتي أحد فقام رجل أخر بالتوجه إلى قسم التسجيل لإخبارهم بالمشكله ، بعدها أتت الموظفه و قامت بتركيب الورق و حصلت على رقم بعدها . إنتظرت إلى أن يأتي رقمي و لكنه لم يأتي مع العلم أنها صرفت أدوية لمراجعين لم يكن لديهم أرقام فتوجهت إلى نافذة الصيدلية و سألت الموظفة عن ما لإذا كانت شاشة عرض الأرقام تعمل أم لا حيث أن رقمي لم يظهر على الشاشة . فقامت الموظفة بالرد علي بإستحقار و كانت نبرة صوتها مرتفعة ، فأزعجني ذلك كثيرا حيث قالت أنها تمشي بالأرقام فأخبرتها أنك صرفتي أدوية لمراجعين لم يكن لديهم أرقام و قالت أنه ( ما تسوى علينا هالزيادة إلي بنحصلها ) و غيره من الكلام ( قالت لي حيوان ) فأزعجني ذلك كثيرا و بعد المشادات الكلامية كانت ممتنعة عن صرف الدواء لي شخصيا و أثار ذلك إنزعاج جميع الحاضرين عند الصيدلية و لكن في الأخير إستلمت الدواء |
تم التواصل مع المريض و أكد على ما ورد في الرسالة المرفقة و طلب التحقيق في الموضوع و قد اعتذرت له مسئولة قسم الصيدلية / ثريا الصالحي |
IHC | Administrative | Complaint | Behavioral | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 19-12-35571 | 12/26/2019 12:00:00 AM | 2/18/2020 8:27:03 AM | 12/26/2019 12:00:00 AM | |||||||
1253 | حمود فارس | 33220063 | لا يوجد اي ملاحظات تقييم ممتاز في استبانة رضى المراجع لجميع البنود |
تم الإتصال به وشكر على الإدارة والتنظيم ودقة العمل وتعامل الموظفين الطيب وتقدمنا له بالشكر الجزيل لتواصله الإيجابي وتم تشجيعه |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-44460 | 11/18/2019 12:00:00 AM | 12/26/2019 1:39:32 PM | 11/24/2019 12:00:00 AM | ||||||||
1254 | ليلى مراد محمد | لا يوجد | 36393978 | unknonwn@address.com | أقترح أن يكون فيه إستثناء للحالات الحرجة مثل حالات الأمراض المزمنة مرض إرتفاع السكري أرجو أن يهتموا أكثر ممرضات المعالجة والله يعطيهم ألف عافية |
تم الإتصال بصاحبة الإقتراح (من قبل السيدة شمشاد) والإستفسار عن الموضوع فتبين إنها كانت تريد الإستفسار من ممرضة عيادة الأمراض المزمنة وليس المعالجة فطلبت منها الإنتظار خارج العيادة لحين الإنتهاء من مريضتها ونظرا لأن المريضة تحتاج إلى تثقيف صحي وعمل الإجراءات التمريضية فتأخرت معها مما أثار غضبها لذلك ، تم الشرح للمريضة وتقبلها للأمر |
SKC | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10857 | 10230 | 19-12-10152 | 11/26/2019 12:00:00 AM | 2/20/2020 12:20:54 PM | 12/8/2019 12:00:00 AM | ||||||
1255 | آية فواز صبحي | لا يوجد | 66670770 | unknonwn@address.com | لا يوجد لأن المستشفى نظيف والخدمة ممتازة |
فقط إستبانة رضى المراجع تفيد بأن الخدمات المقدمة بالمركز ممتازة |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10857 | 11985 | 19-12-57178 | 12/8/2019 12:00:00 AM | 1/4/2021 11:01:40 AM | 12/15/2019 12:00:00 AM | ||||||
1256 | ياسر محمد بن محمد عمر | لا يوجد | 39777671 | unknonwn@address.com | ترميم الأراضي تغيير الكاشي لا يوجد شكوى |
تم الإتصال من قبل إداري المركز بخصوص المقترح ، فتم التوضيح له بأن جميع الإقسام بما فيهم غرف الأطباء وكذلك السلالم تم تغييرهم من خلال السنتين الماضية وتذكيره بأن الأرضية السابقة كانت كاشي لون بني فتذكر ذلك ، كما نوه الكراسي الثابته بالمركز ممتازة وتحتاج إلى صباغة ، فأثنى على خدمات المركز بأنها ممتازة |
SKC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-12-39466 | 12/3/2019 12:00:00 AM | 12/26/2019 2:49:17 PM | 12/24/2019 12:00:00 AM | ||||||
1257 | أم عبدالرحمن | لا يوجد | 39954949 | unknonwn@address.com | أرجو توفير مصلى لأداء الصلاة |
إداري المركز تم تحويل المكان المخصص لغرفة العزل بالقرب من مخرج الطوارئ إلى إستراحة للموظفين/للصلاة ،وذلك بعد إنشاء غرفة جديدة للعزل داخل المركز الصحي ، حيث إن خزائن الموظفين موجودة بالإستراحة ولا يمكن فتحها إلى المرضى المترددين حفاظا على مستلزماتهم ولكن في حال طلب المتردد لإداء الصلاة يتم السماح لهم مع وجود أحد الموظفين بالإستراحة نتمنى في المستقبل إنشاء مكان للصلاة ( للنساء/الرجال) في جميع المراكز الصحية إسوه بما هو معمول بالرعاية الثانوية |
SKC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-12-64903 | 12/8/2019 12:00:00 AM | 12/26/2019 3:00:36 PM | 12/24/2019 12:00:00 AM | ||||||
1258 | فهد رجب | لا يوجد | 39684849 | unknonwn@address.com | Best service all are super helpful |
إستبانة رضى المراجع تفيد بأن الخدمات المقدمة بالمركز الصحي ممتازة |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10857 | 10857 | 19-12-24562 | 12/2/2019 12:00:00 AM | 12/26/2019 3:08:07 PM | 12/24/2019 12:00:00 AM | ||||||
1259 | عباس علي الفرج | 711103453 | 39400987 | شكوى وعدم رضا بالخدمات في مستشفيات البحرين |
تم تحويل الشكوى الى مسئولة قسم التمريض والاطباء وكان الرد كالاتي: قسم التمريض: تم الاتصال في المريض بتاريخ 29/12/2019 الساعه الساعه 9 صباحاً ، ومعرفة سبب الشكوى وقد ابدى استياءه من الخدمات في المراكز وانتهاء المواعيد بصفة عامة وليست على قسم التمريض حيث انه حضر في تاريخ 22/12/2019 مساءا في الساعة 08:15 مساءا الى قسم التصنيف تم عمل الفحوصات الحيوية واشتكى من الم في ساقه ويده من حوالي 3 ايام وهو لا يعاني من اي امراض مزمنة ولا يوجد لديه سجل ادوية وحيث ان الوقت كان متأخر تم الاتصال بالدكتورة مسئولة النوبة وشرح حالة المريض واخبرت الممرضة ان الحالة ليست حرجة حيث ان الوقت متأخر ويوجد لديهم مرضى طوارئ في انتظار دورهم .وتم شرح الموضوع للمريض ولم يبدي للممرضة اي استياء وبدوري مشرفة التمريض تم الاتصال بالمريض و شرح اسباب انتهاء المواعيد و عملية التصنيف والحالات المستدعية للدخول على الطبيب خاصة في نهاية الوقت قسم الاطباء: تعقيباً على اتصال مسئولة قسم التمريض، تم الاتصال بالمريض المعني ومناقشة الشكوى المدكورة وبينت الطبيبة للمريض بان حالته ليست طارئة وباستطاعته ان يذهب الى مركز المحرق الشمالي للعلاج وبين تفهمه للموضوع واقترح زيادة عدد الاطباء. |
NDC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 19-12-86665 | 12/22/2019 12:00:00 AM | 2/16/2020 9:14:22 AM | 12/29/2019 12:00:00 AM | ||||||
1260 | زينب علي حسن سلمان | لايوجد | 33996282 | قمت بالذهاب الى المختبر قبل الساعة 10 ولم يكن هناك ارقام فانتظرت لاخر مريضة كانت قبلي ودخلت بعدها ولم تقبلني الموظفة البحرينية لقولها اني قدمت الان، للعلم اني اخبرتها باني حضرت قبل المريض الذي معها ولكنها اخذت بطاقتي ووضعتها جانباً، وقالت الاولوية للأرجنت، واخذت من هم بعدي وتركتني خارجاً اسم الموظفة (زاهده)، الموظف يجب ان يتحلى بالاخلاق اولاً ثم الانسانية ثانياً لانها تتعامل مع حالات انسانية |
تم تحويل الشكوى لمسئولة قسم المختبر بتاريخ 29/12/2019 وتم الرد على الشكوى والتواصل مع المريض بنفس اليوم الساعه 11 صباحاً حيث تم الاستيضاح من الموظفه المعنيه وتم الاتصال بمقدمة الشكوى والاستماع لها .وتوضيح اللبس مع العلم أن المريضه قد أنهت الخدمة الصحية في اليوم ذاته هذا وقد سارت الأمور على ما يرام |
NDC | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 19-12-38259 | 12/24/2019 12:00:00 AM | 2/16/2020 9:13:42 AM | 12/29/2019 12:00:00 AM | ||||||
1261 | لا يوجد | لا يوجد | نقص القوى العاملة في مركز الشيخ جابر و لا يتناسب مع الكثافة السكانية التابعة للمركز الصحي. |
لم نستطيع التواصل مع المراجع لعدم تسجيل الهاتف او البريد الألكترواني في الخطاب المرفوع لنا. |
SJC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 19-12-38846 | 12/29/2019 12:00:00 AM | 12/29/2019 9:12:14 AM | 12/29/2019 12:00:00 AM | |||||||
1262 | شيخة عبدالعزيز | 39004952 | مواعيد المركز بالنسبة لأعداد مرتادي المركز قليلة لأن المواعيد منذ الساعة 8 مساءا اليوم الذي يسبق موعد الحضور او مراجعة المركز لا تتوفر المواعيد فكيف يكون للمواطن مراجعة المركز في حال ضيق المادة بالنسبة لمراجعة المراكز الخاصة لا توجد مواعيد
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تم الأتصال لأكثر من مره والخط مشغول يوجد آلية للحالات الطارئة توجد عدة قنوات للحجز المسبق للموعد وهناك توجه ودراسة لتوسعة المركز الصحي وزيادة القدرة الإستيعابية للزيادة السكانية المستمرة |
KHC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-45370 | 10/17/2019 12:00:00 AM | 12/29/2019 9:56:42 AM | 10/28/2019 12:00:00 AM | |||||||
1263 | أحمد السليمان | 33886569 | يتم إقفال باب المركز عن المراجعين وحشرهم في طابور في الخارج كأنهم ((غنم)) |
تم الإتصال به وتوضيح نظام فتح الأبواب بحسب قانون العمل في الدوائر الحكومية وعدم إمكانية استقبال اي مريض قبل تواجد الموظفين في المركز
وناقش مشكلة اخرى تم إدخالها في شكوى إضافية |
KHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-51484 | 11/17/2019 12:00:00 AM | 12/29/2019 10:01:39 AM | 11/21/2019 12:00:00 AM | |||||||
1264 | احمد السليمان | 33886569 | يتم إقفال بابا المركز عن المراجعين وحشرهم في طابور كأنهم ((غنم)) |
تم الإتصال به واشار انه بالرغم من حضوره المبكر إلا انه لم يحصل على رقم لعلاج الأسنلن وهو متواجد من 4:20 عصرا وطلب توزيع الأرقام خارج المركز كما اقترح توسعة المركز لحل مشكلة المواعيد بقسم الأسنان واستفسر عن عيادة الفنيات تم الرد على جميع إستفساراته وتوضيح آلية العمل في قسم الأسنان وكيفية تسجيل المرضى والتعامل مع الحالات الطارئة بالإضافة الى وجود خدمة المواعيد المسبقة للحالات المستعجلة الغير طارئة كما تم الإشارة للجهود التي يقدمها موظفي المركز من حراس أمن ومنسقي مواعيد لضبط النظام وعدم تجاوز البعض لأدوارهم وتم الإشارة إلى ان توزيع الأرقام خارج المركز يشجع المرضى للحضور المبكر قبل وقت العمل الرسمي وهو أمر غير مطلوب |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-58079 | 11/17/2019 12:00:00 AM | 12/29/2019 10:08:17 AM | 11/21/2019 12:00:00 AM | |||||||
1265 | علاء محمد جعفر سلمان | 35829993 | تقييم ممتاز في الإستبانة لجميع البنود تعامل الموظفين وسرعة الخدمات والرضا عن الخدمة |
الرقم خاطئ غير صحجيح |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-07209 | 10/22/2019 12:00:00 AM | 12/29/2019 10:11:58 AM | 10/28/2019 12:00:00 AM | ||||||||
1266 | جاسم العلي | 36321714 | نبي حمامات زيادة |
تم الإتصال والرقم غير مستعمل بالحجم الحالي للمركز فأن عدد دورات المياه المخصصة للمرضى كافية وفي موقع وسط تخدم جميع الأقسام تم إضافة دورات مياه في خرائط التوسعة القادمة للمركز والتي لازالت في قيد المتابعة |
KHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-71875 | 10/28/2019 12:00:00 AM | 12/29/2019 10:15:22 AM | 10/28/2019 12:00:00 AM | ||||||||
1267 | زكريا احمد | 34442594 | تقييم ممتاز لجميع بنود الإستبانة تعامل الموظفيين سرعة الخدمات والرضا عن الخدمة |
تم الإتصال به وشكر جميع الخدمات واثنى على الجهود المقدمة وتم تشجيعه للتواصل الدائم للمساعدة على تحسين الخدمة وتطويرها بشكل مستمر |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-90775 | 10/24/2019 12:00:00 AM | 12/29/2019 10:18:10 AM | 11/14/2019 12:00:00 AM | ||||||||
1268 | محمد عطية جواد | 36577171 | الإستقبال في غاية المساعدة اشكر لكم تعاونكم |
تم الإتصال به وأثنى على الخدمات وخص الموظف أحمد بالإسم وأثنى على الأداء وشكر على الإتصال وابدى سعادته باالتواصل تم شكره على ملاحظته وتقديره لجهود الموظفين وتشجيعه على التاواصل المستمر |
KHC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-23648 | 11/21/2019 12:00:00 AM | 12/29/2019 10:49:05 AM | 11/24/2019 12:00:00 AM | ||||||||
1269 | ابراهيم علي حسن مطر | 39243779 | بخصوص الفحص الدوري للأمراض المزمنة غير متوفر مما يعيق عملية الصحة العامة للمرضى |
تم الإتصال به واتضح انه حصل على الخدمة في قسم المختبر وقدتاطرق لمشاكل أخرى بقسم الأسنان تم إدخالها في إجراء إضافي منفصل |
KHC | Administrative | Complaint | Drugs Availability | Laboratory | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-01034 | 10/24/2019 12:00:00 AM | 12/29/2019 10:54:12 AM | 11/14/2019 12:00:00 AM | |||||||
1270 | ابراهيم علي حسن مطر | 39243779 | عند الإتصال به بخصوص شكوى عن المختبر قدم شكوى بخصوص قسم الأسنان مواعيد الأسنان بعيدة للحالات الطارئة لا يمكن ان يحصل على موعد في نفس اليوم مواعيد تنظيف الأسنان بعيدة أيضا |
تم الإتصال به وذكر هذه المشكلة إضافة للمشكله الرئيسية بخصوص المختبر وقد تم توضيح آلية التسجيل لمرضى الأسنان وأنواع المواعيد المتوفره وبالأخص الموةاعيد المسبقة وكيفية الحجز وتم إعطءه موعد مسبق لزوجته من أجل خلع سن وهي المريضة فاطمة صاحبة الرقم 720505976 |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10230 | 10230 | 19-12-76473 | 11/14/2019 12:00:00 AM | 12/29/2019 10:58:55 AM | 11/14/2019 12:00:00 AM | |||||||
1271 | لا يوجد | لا يوجد | لا يوجد | تكبير المستشفى وتطويره |
لا يوجد رقم اتصال المقترح تحت الدراسة مع الجهات المعنية |
KHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-81044 | 11/21/2019 12:00:00 AM | 12/29/2019 12:32:30 PM | 11/21/2019 12:00:00 AM | |||||||
1272 | جمال سالم محمد النهدي | 36232466 | جميع الخدمات وفي جميع الأقسام ممتازة جدا وشكر خاص لموظف الإستقبال والموظفين بمركز الكويت الصحي واتمنى لهم دوام التوفيق |
لا يرد على الهاتف |
KHC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-89227 | 11/18/2019 12:00:00 AM | 12/29/2019 12:40:39 PM | 11/24/2019 12:00:00 AM | ||||||||
1273 | جمال سالم محمد النهدي | 36232466 | جميع الخدمات في جميع الأقسام ممتازة شكر للدكاترة والموظفين بمركز الكويت واتمنى لهم دوام التوفيق والصحة |
لا يوجد رد
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KHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 19-12-68363 | 11/18/2019 12:00:00 AM | 12/29/2019 12:46:05 PM | 11/18/2019 12:00:00 AM | ||||||||
1274 | مرتضى أحمد حبيب العرب | لا يوجد | 39116680 | malarab555@gmail.com | عن المواعيد دائماً تتاخر |
BHC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-10964 | 12/25/2019 12:00:00 AM | 12/31/2019 7:09:33 AM | 12/25/2019 12:00:00 AM | |||||||
1275 | زينب الشهابي | لا يوجد | 34155518 | Zainab .shehabi@hotmail.com | قسم الرعاية وخاصة للأطفال الملاحظات والتعليمات غير صحيحة وتحويل المريض من قسم لآخر وكل منها يحول للآخر يعطل المريض وعلى ذلك فإن موظفي المركز يحتاجون لتوحيد المعلومة المقدمة واحتواء المريض |
تم الاتصال بصاحب الشكوى من خلال مسؤول القسم وتوضيح الألية المعمول بها وانتهت المشكلة |
BHC | Administrative | Complaint | Clinical Management (Treatment) | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-21087 | 12/23/2019 12:00:00 AM | 1/16/2020 8:02:35 AM | 1/2/2020 12:00:00 AM | |||||
1276 | علياء عبدالنبي | لا يوجد | 34902252 | كانت الخدمات جيدة |
BHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-96536 | 12/24/2019 12:00:00 AM | 12/31/2019 7:18:01 AM | 12/24/2019 12:00:00 AM | ||||||||
1277 | غدير سيد محمد سيد صالح | لا يوجد | 39402262 | لا يوجد | الخدمات ممتازة |
تم الاتصال بالمريضة وشكرها على التقييم الجيد للمركز |
BHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-10307 | 12/23/2019 12:00:00 AM | 12/31/2019 7:25:20 AM | 12/31/2019 12:00:00 AM | ||||||
1278 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | نتمنى تغيير البوابة بباب كهربائي أفضل واسهل وعملي وخاصة لكبار السن |
للأسف لا توجد أرقام للتواصل مع المريض لإخباره بأن الموضوع سبق ورفع من قبل إدارة المركز للمعنيين في الهندسة والصيانة وبانتظار المباشرة في العمل متى توفرت الميزانية لذلك
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BHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-18797 | 12/26/2019 12:00:00 AM | 12/31/2019 7:27:47 AM | 12/31/2019 12:00:00 AM | ||||||
1279 | مجيد بناهي | لا يوجد | 39697570 | لا يوجد | اصلاح وتشغيل جهاز الارقام التسلسلية للمختبر والصيدلية. جهاز الأرقام عاطل عن العمل لمدة عدة أشهر ولم يتم إصلاحة بيبب ذلك هناك احراج كبير للمراجعين وزحمة ووقوف في الممر وارهاق لكبار السن |
لم تتوقف المراسلات بين إدارة المركز والمعنيين في الوزارة بهذا الصدد كما تم محاولة تشغيل نظام الصوت مع جهاز الارقام للحد من المشكلة وفعلاً حدث ذلك لفترة قبل أن يتعطل مجدداً جهاز المناداة والموضوع بانتظار الميزانية لتغيير النظام في المركز بالكامل، وهذه المشكلة تشكل 90% من الشكاوي الواردة |
BHC | Administrative | Enquiry | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-47263 | 12/18/2019 12:00:00 AM | 12/31/2019 7:34:02 AM | 12/31/2019 12:00:00 AM | ||||||
1280 | لا يوجد | لا يوجد | لا يوجد | لا يوجد تنسيق وترتيب بين الخدمات المقدمة مما يسبب تاخير المرضى بشكل كبير استغرقت مدة التطعيم حوالي ساعتين |
تم تحويل الموضوع لمسؤول القسم للرد |
BHC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-32051 | 12/25/2019 12:00:00 AM | 1/16/2020 8:01:06 AM | 1/26/2020 12:00:00 AM | |||||||
1281 | فاطمة حسين هارون | لا يوجد | 33123319 | لا يوجد | الرجاء السماح للمرضى الانتظار داخل المركز (قبل الساعة السابعة صباحا) بدلاً من الوقوف في الجو البارد أمام الباب والمركز يوجد به موظفون خصوصاً
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حسب قوانين وانظمة الوزارة لا يسمح بتواجد المرضى قبل الدوام الرسمي وذلك لضمان سلامتهم وسلامة الموجودات بالمركز |
BHC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 19-12-62942 | 12/24/2019 12:00:00 AM | 12/31/2019 7:52:44 AM | 12/31/2019 12:00:00 AM | ||||||
1282 | hamza kamal | 36849928 | مشكله مع قسم الطوارى ارجو الاتصال على الرقم 36849928 اهمال من قسم الطوارى حيث ان اخي كانت تنزف يده ولم يحولوا حالته الى حاله طارئه وانهم استدعوه لغرفه المعالجه ثم ارجعوه وقالو وقالو له ان ينتظر اكثر بعد ان انتظر اكثر من 45 دقيقه عن وقت موعده الاولى |
تم الاتصال بصاحب الشكوى من قبل مسووله التمريض وشرح له اليه التصنيف حيث ان الحاله ليست طارئه وقيمت كحاله عاديه وعليه يجب الانتظار حيث ابدى تفهمه للموضوع |
HKC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-86199 | 12/27/2019 12:00:00 AM | 12/31/2019 3:02:48 PM | 12/31/2019 12:00:00 AM | |||||||
1283 | مي كريم | 33030318 | عدم توفر الدواء لمرضى السكر |
تم الاتصال من قبل قائم ب اعمال الصيدليه علي بخصوص الدواء وقد اخبرتنا بانها قد استملت الدواء خلال الاسبوع الماضي وشكرت الموظفين ورئيس الصيدليه ومسوول المركز الاداري راشد على حسن التعامل |
HKC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 19-12-64975 | 12/22/2019 12:00:00 AM | 12/31/2019 3:05:53 PM | 12/31/2019 12:00:00 AM | |||||||
1284 | SM Faisal Haq | 33203571 | faisal15aprail@gmail.com | DOCTORS BEHAVIOUR IS VERY DISNESPECTFUL SOME TIME & DOCTOR DONT LISTEN TO PATIENTS. SUGGUSTION FOR ONLINE BOOKING APPOINTMENTS |
تم التواصل مع المريض والكتورة المسئولة بخصوص الشكوى ، كذلك تم شرح الية حجز المواعيد للعيادات العامة وعيادة العمال |
AAK | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 20-01-23864 | 12/22/2019 12:00:00 AM | 1/2/2020 11:45:33 AM | |||||||
1285 | Mohen Zabed | 36312558 | المعاملة السئيئة من قبل طبيب عيادة العمال د حليمة وعدم فحص المريض جيدا |
تم التواصل مع المريض واخذ تفاصيل الشكوى وكذلك تم مناقشة الشكوى مع د حليمة والدكتورة ندى درويش |
AAK | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 20-01-06320 | 11/20/2019 12:00:00 AM | 1/2/2020 11:48:51 AM | ||||||||
1286 | نعيمة الكوهجي | 38077888-34000119 | naeema.alkooheji@gmail.com | انتهاء المواعيد في الساعات الاولى من فتح المركز الصحي ، ومقترح زيادة عدد المواعيد |
تم الاتصال بالمريضة لأكثر من مرة ولا يوجد رد ، وتم عقد اجتماع مع الدكتورة لبحث الموضوع وامكانية زياردة عدد الاطباء |
AAK | Administrative | Complaint | Appointments | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 20-01-08534 | 11/26/2019 12:00:00 AM | 1/15/2020 8:11:59 AM | 11/30/2019 12:00:00 AM | ||||||
1287 | حسن احمد علي | 39984899 | اقترح توفير ممر آمن للمرضى من مدخل المركز الصحي الى المبنى، حيث من الملاحظ الممر خاص بالمركبات وعند عبور المرضى يستوجب على المركبات الوقوف والعكس ، حيث أن الرصيف المتوفر رملي والمرضى وذوي الاحتياجات الخاصة وغيرهم في الدخول والخروج من المركز لا يستخدمون الرصيف، وشكراً |
تم الاتصال بصاحب الاقتراح، وقد تم شكره على هذا المقترح و وعدناه بالعمل على ايجاد حل لمثل هذا الموضوع، وقد شكرنا على الاهتمام بالرد |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-01-48970 | 12/29/2019 12:00:00 AM | 1/2/2020 12:07:22 PM | 1/2/2020 12:00:00 AM | ||||||||
1288 | مريم | 39799015 | د. ابراهيم المناوب في يوم الثلاثاء 24/12/2019 لديه اسلوب سيئ جداً و عصبي لأن المرضى تأخروا عن الموعد/ ليس ذنبي أنني انتظر موعدي الفترة المسائية |
قام رئيس مجلس الادارة مسئول الأطباء بالاتصال بصاحبة الشكوى على مدى يومين الخميس 2 يناير 2020 وكذلك الأحد 5 ينير 2020 الا أنه يوجد رد على الاتصال، وعليه قام بأخبار رئيس مجلس ادارة مركز المحرق مسئولة الأطباء بهذا الخصو (الطبيب تابع لمركز المحرق) وبدورها سوف تنبه على الطبيب التحلي بالأخلاق الطيبة مع المرضى |
NAC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-01-78551 | 12/29/2019 12:00:00 AM | 1/6/2020 11:16:42 AM | 1/6/2020 12:00:00 AM | |||||||
1289 | لا يوجد | 33844776 | نرجو توفير أدوية السكر الأصلية وكذلك دواء الضغط لأن التجاري لم يساعدني في نزول السكر أو الضغط |
قامت مسئولة الصيدلية بالتواصل مع المريضة اسماء محمد علي والتي أوضحت بأنها تأخذ مجموعة أدوية للضغط والسكر وتم استبدالها بأنواع اخرى تجارية لا تؤدي نفس المفعول بل لا يوجد منها فائدة وأوضحت أنها تأخذ دواء (أماريل) وعند استخدامها للأصلي عندما تقيس نسبة السكر بواسطة الجهاظ في المنزل كانت النسب طبيعية وجيده، وعندما أعطيت النوع الموجود حاليا وهو ليس الأصلي لاحظت أن مستوى السكر بدأ في الارتفاع ل 200 مما أضطرها لا يقافه وشراء الأصلي وأيضا قامت بشراء دواء (ورفاسك) الأصلي لان الموجود حاليا (املو) وهذا يشكل عليها عبء مالي شهري تم ارسال هذه الملاحظات وكذلك الشكوى الى مسئولة قسم الصيدلية وكذلك الجهات المعنية في شراء وتقييم الأدوية |
NAC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-01-54805 | 12/29/2019 12:00:00 AM | 1/15/2020 1:09:54 PM | 1/6/2020 12:00:00 AM | |||||||
1290 | رانا أحمد محمد | 32247029 | ranahasan8998@yahoo.com | د. منى عبدالقادر يوسف ابوالسعود اشتكي دكتورة غرفة 4 لسوء تعاملها مع حالة الطفل وإبعاده عنها لأنه واقف أمامها نوع من السخرية والعنصرية |
تم الأتصال بالرقم المسجل أكثر من مرة في أيام مختلفة و لكن لم يتم الرد على الأتصال و تم ابلاغ الطبيبة بالشكوى المكتوبة حيث بينت انها لا تتذكر الموقف و اكدت انها تعامل جميع المرضى بمختلف الأعمار بأفضل طريقة . تم الاتصال في الاوقات التالية بدون رد : تاريخ 23/12 الساعة 12:50 تاريخ 26/12 الساعة 11:00 و الساعة 12:52 تاريخ 29/12 الساعة 13:00 تاريخ 5/1/2020 الساعة 11:40
د.هيفاء أحمد الجاسم |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-24877 | 12/22/2019 12:00:00 AM | 1/6/2020 9:25:27 AM | 1/5/2020 12:00:00 AM | ||||||
1291 | لا يوجد | لا يوجد | لا يوجد | ابعاد دكتورة الأسنان رقم 1 المصرية من معالجة الناس واحضار دكتورة خلوقة ومحترمة الصراحة اشتكي على دكتورة الاسنان حجرة 1 بتاريخ 17/12/2019 الساعة 5:30 مساءً التعامل معها صعب وعصبية كأن داخل بيتهم ومعاملتها حق الطفل غير لائقة وتصارخ عليه وهذه مو اول مرة ثلاث مرات من قبل وانا اسكت وحاولت قبل اشتكي بس ترددت وخبرت الدكتورة كوثر عنها وماعرف وصلت لها او لا اهي مصرية الجنسية مالت الاسنان وتقول انها زين قاعدة اشوفكم في الاجازات الرسمية هي تبي حالة طارئة نزيف ألم صراخ موت، هذا مو اسلوب وما تصلح خلها تعالج بمصر الله ينتقم منها ويرويني فيها يوم من شهرين بعد كان عندي موعد وتأخرت 20 دقيقة بسبب زحمة الشارع وكنت طالعة من الشغل وصلت وتقول تأخرت تعالي وقت ثاني وقلت لها انتظر لي نهاية الدوام لاني أتألم تقول اخذي موعد ثاني وكان الصبح الساعة 11 وكانت قاعدة تسولف وتضحك مع ناس . |
بسبب عدم وجود رقم للتواصل تم مراجعة قائمة المرضى لليوم والوقت المذكورين ولم يكن به طفل مسجل بل الطفل المسجل كان بموعد اخر وبعد التحدث مع الطبيبة لم تذكر أي مشادات أو مشكلة حدثت مع أي مريض في التاريخ المذكور |
MHC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-26697 | 12/22/2019 12:00:00 AM | 1/2/2020 1:43:16 PM | 12/23/2019 12:00:00 AM | ||||||
1292 | هند يوسف الدوسري | 36802202 | يرجى مراعاة تغيير جهة السرير لأخذ جرعة التطعيم ومراعاة عدم حدوث أي خطأ من الممرضة وتعرض الطفل للخطر |
تم الاتصال بصاحب الشكوى وأخبرته أن الآلية المتبعه في الوزارة تحث على استخدام السرير في التطعيم وليس الكرسي وأن يمكن لولي أمر الطفل الوقوف مقابل الممرضة وليس بجانبها كما تكرم صاحب الشكوى بطلبة أثنى مقدم الشكوى على الاهتمام وشكرنا |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Mother and Child Care | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-31051 | 12/22/2019 12:00:00 AM | 1/7/2020 1:15:30 PM | 1/7/2020 12:00:00 AM | |||||||
1293 | أم راشد | 33186344 | عن الأسنان لازم تخلون ارقام الواحد ايي على طول تعطونه رقم مو نيي على الوقت لان يسبب هواش |
تم التواصل مع السيده ام راشد في تاريخ 6-1-2020 وشرحت المريضة انها تقترح استخدام اللوح الخشبي لوضع البطاقات او اعطاء الارقام من قبل موظف السجلات تجنبا للتزاحم بين الرجال والنساء ولتفادي مشكلة من اتى اولا بين المراجعين. فتم الشرح لها عن طريقة تسجيل مواعيد قسم الاسنان عن طريق اخذ رقم من جهاز الترقيم وعن نظام المواعيد وان هناك مواعيد مسبقة للحالات الاعتيادية تؤخذ في اي وقت من قبل موظف السجلات وهناك مواعيد للحالات الطارئة التي تعاين مباشرة من قبل الطبيب كما تم اخبارها انه قد تم تفعيل جهاز االترقيم لقسم الاسنان منذ فترة ,ولكن سوف يدرس المقترح مع اداري المركزوالمسئولين.
ثم تم تقديم الشكر لها على المقترح لما يصب في خدمة المراجعين ونحن نشجع الاقتراحات التي تساعد في تحسين الخدمة للمراجعين.
هذا مالزم ولكم جزيل الشكر والامتنان.
شكر دعبير الجناحي منسقة المنطقة الصحية الاولى لخدمات صحة الفم والاسنان |
MHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-22536 | 12/22/2019 12:00:00 AM | 1/6/2020 11:22:45 AM | 1/6/2020 12:00:00 AM | |||||||
1294 | محمد مقدادي | 36472213 | انتظار طويل جدا من الساعة 4 مساءَ إلى الساعة 6:30 مساءً السبب في ذلك عدم توزيع المرضى على جميع الغرف وانا كنت انتظر وراء كل المرضى على غرفة 8 وباقي الغرف لا يوجد عليها مرضى |
تم الاتصال بتاريخ 25/12/2019 وتاريخ 30/12/2019 تكون الرنة رنة هاتف مشغول ثم يقطع الخط |
MHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-82666 | 12/22/2019 12:00:00 AM | 1/2/2020 1:58:42 PM | 12/25/2019 12:00:00 AM | |||||||
1295 | لا يوجد | لا يوجد | دكتور / أحمد عبدالواحد غرفة 10 لم يقم بالكشف ولكن اكتفى بدراسة الحالة من الكمبيوتر وطلبت منه الكشف علي حيث ان فتحة الشرج بها دماء غزيرة وطلبت اعطائي راحة من العمل ولكنه رفض ذلك |
لا يوجد رقم للتواصل والتحقق من الشكوى |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-63267 | 12/22/2019 12:00:00 AM | 1/2/2020 2:01:29 PM | 12/23/2019 12:00:00 AM | |||||||
1296 | M. Ahmed Akram | 34226599 | the doctors are very kind and the services is very nice |
thanks for the doctors |
MHC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-54051 | 12/22/2019 12:00:00 AM | 1/2/2020 2:02:58 PM | 12/22/2019 12:00:00 AM | ||||||||
1297 | ali abdulla | توظيف اطباء كفاية لخدمة المرضى الانتظار جدا طويل والمريض يتعب أكثر |
لا يوجد رقم للتواصل مع المريض |
MHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-33048 | 12/26/2019 12:00:00 AM | 1/2/2020 2:05:07 PM | 12/26/2019 12:00:00 AM | ||||||||
1298 | no name | عندما يكون الدكتور لايعرف التعامل مع الاطفال المصابين بالتوحد لماذا يكون دكتور ؟؟ والدكتورة تقول لي (خلي احد ايوده ) |
لايوجد رقم للمريض للتواصل مع ومعرفه تفاصيل الشكوى واي دكتورة المعنيه .. مع العلم انه جميع الاطباء كفاءة عاليه ويعرفون كيفيه التعامل مع هذه الحالات . |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-38872 | 10/22/2019 12:00:00 AM | 1/5/2020 8:25:59 AM | 10/28/2019 12:00:00 AM | ||||||||
1299 | لايوجد اسم | حل موضوع المواعيد |
لايوجد رقم هاتف للتواصل مع المريض ومعرفه الشكوى |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-95577 | 12/15/2019 12:00:00 AM | 1/5/2020 8:29:08 AM | 12/18/2019 12:00:00 AM | ||||||||
1300 | لايوجد اسم | اقسام الكشف قمه في الانحطاط |
لايوجد رقم للتواصل مع المريض ومعرفه موضوع الشكوى |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-11871 | 12/15/2019 12:00:00 AM | 1/5/2020 8:37:51 AM | 12/18/2019 12:00:00 AM | ||||||||
1301 | عبدالشهيد صهيب | 721105556 | 33494483 | انقاص كمية اشرطة فحص السكر من 200 الى 50 شهريا |
تم التواصل مع المريض من قبل مشرفة التمريض بالمركز وشرح سبب انقاص الاشرطة في الفترة الأخيرة بالنسبة لجميع المرضى ، وتم الاتفاق مع المريض بتقديم موعد استلام الكمية القادمة |
AAK | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 20-01-20933 | 11/17/2019 12:00:00 AM | 1/5/2020 8:57:39 AM | 11/18/2019 12:00:00 AM | ||||||
1302 | - | مقترح بخصوص مواعيد الفترة المسائيى من خلال عدم اعطاء مواعيد عن طريق الهاتف للفترة المسائية |
تم التواصل مع الادارة وتم غلق اول ساعتنبين من يداية الدوام لتوفير مواعيد للموجودين بالمركز |
AAK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10209 | 10209 | 20-01-46798 | 1/5/2020 12:00:00 AM | 1/24/2021 10:15:39 AM | 12/8/2020 12:00:00 AM | |||||||||
1303 | سعيد علي حسن | 33371770 | مقترح زيادة كادر التمريض |
تم التواصل مع المريض وشرح الية العمل بالمركز وخصوصا الفترة المسائية بعد انتهاء المواعيد |
AAK | Administrative | Suggestion | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 20-01-79332 | 1/5/2020 12:00:00 AM | 1/24/2021 10:09:42 AM | 1/5/2020 12:00:00 AM | ||||||||
1304 | فاتن سعيد | 150602545 | 36393245 | fatinsaeedalalawi@gmail.com | شكر وتقدير لاداري المركز دلال قرقور والدكتورة منال الوداعي اعطاء المريض موعد وتم الاتصال بهم قبل بيوم وعند الحضور الى عيادة الدكتورة تبسم اخبرتهم بان الموعى ملغي ولن يتم دخولهم على الطبيب ، وافادت والدة المريضة بان ابنتها تعاني م الم في السن |
تم مناقشة الحالة مع ادارس المركز ود منال رئيس القسم وتم تنسيق موعد للمريضة بنفس اليوم وتم معاينتها من قبل الدكتور مجيد |
AAK | Administrative | Appreciation | Oral and Dental | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10209 | 10209 | 20-01-38023 | 1/5/2020 12:00:00 AM | 1/24/2021 10:16:29 AM | 10/21/2020 12:00:00 AM | ||||||
1305 | shahir | 34521614 | المعاملة السيئة للطبيب رقم 1 بعيادجة العمال د مازن |
افاد المريض بان الطبيب قام بالصراخ عليه وعدم معالجته ، في حين افاد الطبيب بان المريض اخبره بانه يعاني من الم في الحلق وبعد معاينة منطقة البلعوم وقياس درجة الحرارة قام بصرف الادوية المناسبة وطلب منه التوجه الى الصيدلية .
تم التاكيد على المريض بان الطبيب المسؤؤل سينظر في الشكوى |
AAK | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10209 | 10209 | 20-01-62853 | 1/5/2020 12:00:00 AM | 1/24/2021 10:14:42 AM | 10/15/2020 12:00:00 AM | |||||||
1306 | عقيل ابراهيم يوسف | 37743303 | الطبيبة غرفه لاتملك الاخلاق للتعامل مع المرضى |
تم الاتصال بالمريض والاعتذار منه وتم الاجتماع مع الطبيبة المذكورة وانذارها انذار شفوي وتنبيهها للتعامل مع جميع المرضى بصورة حسنه |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-61042 | 12/5/2019 12:00:00 AM | 1/5/2020 9:28:58 AM | 12/26/2019 12:00:00 AM | |||||||
1307 | shahir | 34521614 | المعاملة السيئة للطبيب رقم 1 بعيادجة العمال د مازن |
افاد المريض بان الطبيب قام بالصراخ عليه وعدم معالجته ، في حين افاد الطبيب بان المريض اخبره بانه يعاني من الم في الحلق وبعد معاينة منطقة البلعوم وقياس درجة الحرارة قام بصرف الادوية المناسبة وطلب منه التوجه الى الصيدلية .
تم التاكيد على المريض بان الطبيب المسؤؤل سينظر في الشكوى |
AAK | Administrative | Enquiry | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 20-01-29214 | 1/5/2020 12:00:00 AM | 1/5/2020 9:35:22 AM | 10/15/2019 12:00:00 AM | ||||||||
1308 | خالد صلاح الدين | 33103803 | المريض ينتظر ساعتين ونص لدخول على الدكتور . يرجى معالجه موضوع المواعيد |
تم الاتصال بالمريض عدة مرات وفي ايام مختلفه لكن الهاتف خارج نطاق الخدمه |
YAE | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-31370 | 11/20/2019 12:00:00 AM | 1/5/2020 9:55:19 AM | 11/28/2019 12:00:00 AM | |||||||
1309 | كمال عبدالفتاح حسن | 66363799 | الرجاء زياده عدد الكادر الطبي في نوبه اخر ليل |
تم الاتصال بالمريض واخباره بان هناك طبيبين في نوبه اخر ليل وزياده المرضى هو السبب الرئيسي لزايدة وقت الانتظار |
YAE | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-26228 | 11/25/2019 12:00:00 AM | 1/5/2020 10:06:51 AM | 12/15/2019 12:00:00 AM | ||||||||
1310 | جميلة حبيب | 34460065 | الدكتور غرفه 10 ليس لديه ادنى صفه من صفات الدكتور الرحوم واخلاقه تزيد المريض مرض |
تم الاتصال بالمريض والاعتذار منه وسوف يتم الاجتماع مع الطبيب لمعرفه ماذا حدث وتم اخبرنا المريض انه سوف يحضر الى المركز لحل الموضوع بشكل ودي |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-88413 | 12/15/2019 12:00:00 AM | 1/5/2020 11:33:02 AM | 12/22/2019 12:00:00 AM | |||||||
1311 | لايوجد اسم | 66303566 | الدكتور احمد فتحي لم يعمل الفحص اللازم للطفله واكتفى بالفحص السريع |
تم الاتصال بالمريض والاعتذار منه وسوف يتم التحقق مع الطبيب ورفع تقرير للادارة اذا ثبت انه هناك تقصير من جهة الطبيب |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-08857 | 12/21/2019 12:00:00 AM | 1/5/2020 11:37:56 AM | 12/29/2019 12:00:00 AM | |||||||
1312 | علي صالح طاهر | 66702206 | توفير مستشار طب بديل او مستشار في الفترة المسائية |
تم الاتصال بالمريضه واخبارها بانه وزارة الصحه توفر الكادر الطبي والاجهزة الطبية ولا حاجة للطب البديل في المراكز |
YAE | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-06434 | 12/18/2019 12:00:00 AM | 1/5/2020 11:42:16 AM | 12/29/2019 12:00:00 AM | ||||||||
1313 | سيد احمد سيد باقر | 39693468 | يوجد ممرض بحريني لايعرف كيف يتعامل ولا يحترم المرضى ويستهزء بهم |
تم الاتصال بالمريض وافاد بان زوجته هي من قدمت الشكوى وانه لايعرف موضوع الشكوى |
YAE | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-94252 | 12/4/2019 12:00:00 AM | 1/5/2020 11:46:54 AM | 12/19/2019 12:00:00 AM | |||||||
1314 | salah ahmed al hadi | 671202693 | 36311165 | اشكوا اليكم من نقص تمويل الشراشف ذات الاستعمال الواحد حيث اننا لم نستلم منذ اكثر من اربعة اشهر لوالدتي نورة عبدالعزيز سعود ، وارجوا اليكم تلبية طلبي حيث انني بحاجة ماسة لذلك |
تم التواصل مع مسئولة قسم رعاية الطفولة والامومة وقد اخبرتنا بانه سبب لتعطيل هو عدم توفيرها من قسم المخازن وعند استلام الطلبية يتم توفير نص الكمية المطلوبة ، وتم الاتصال بالعميل وشرح الموضوع وقد اخبرناه في حالة توفره سيتم اعطائه الكمية المطلوبة. |
HBM | Administrative | Suggestion | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 20-01-74687 | 4/1/2019 12:00:00 AM | 1/5/2020 12:53:54 PM | 4/4/2019 12:00:00 AM | |||||||
1315 | دانة أحمد القطان | 34222206 | عدم توفر أدوية الحديد لفترة طويلة مما يسبب مشاكل صحية للمريض وبلا شك هذا الامر لا توافق عليه وزارة الصحة |
تم التواصل مع المريض ومسئولة الصيدلية وقد ابلغتنا مسئولة الصيدلية بانه أدوية الحديد تعطى فقط للحوامل أو مرضى محددين وذلك من إدارة قسم الصيدلية بسبب الكمية المحدودة التي توفر للصيدلية |
HBM | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 20-01-07314 | 6/11/2019 12:00:00 AM | 1/5/2020 1:04:09 PM | 6/16/2019 12:00:00 AM | |||||||
1316 | حسن الرمل | 36713711 | تعامل قسم السجلات غير مرضي |
تم الاتصال بالمريض وقد اخبرنا بانه حضر في الفترة المسائية وكان تعامل الموظفة الموجودة في القسم غير لائق معه ، وقد تم التنبيه على الموظفين الموجودين في هذا اليوم بانه يتعامل مع المريض بالباقه وعدم النظر في جهاز الكمبيوتر عند اعطاء المريض الموعد |
HBM | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 20-01-87252 | 9/26/2019 12:00:00 AM | 1/5/2020 1:08:57 PM | 9/19/2019 12:00:00 AM | |||||||
1317 | سعيدة شاهين | 33448006 | عدم وجود مواقف للمرضى وكثرة وجود الشاحنات في مواقف المرضى ، يرجى النظر في الموضوع |
تم الاتصال بالمريضة وشرح الموضوع بانه هذه المواقف غير تابعة لوزارة الصحة بل تابعة لوزارة الاشغال وانه تم فتح باب خارجي لهذه المواقف لتسهيل وصول المرضى للمركز الصحي وتم التواصل مع نائب المنطقة السيد غازي المرباطي بهذا الخصوص من قبل. |
HBM | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 20-01-92809 | 8/26/2019 12:00:00 AM | 1/5/2020 1:13:08 PM | 9/3/2019 12:00:00 AM | |||||||
1318 | لا يوجد | plz we need cafetaria or canteen for waiting patient and staff |
لا يوجد رقم للتواصل مع المريض |
HBM | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 20-01-66321 | 11/25/2019 12:00:00 AM | 1/5/2020 1:16:27 PM | ||||||||||
1319 | إيمان موسى | 39949333 | إلى مسئولة المركز اقد شكوى بخصوص قسم الصيدلية اللي اسمها سارة وذلك بسبب عدم صرف ادوية الغدة الدرقية لابنتي |
تم التواصل مع المريضة قد اخبرتني بانها حضرت الى المركز الصحي في الفترة المسائية لاستلام ادوية ابنتها للغدة الدرقية ولكن لم يتم صرف الادوية لها وقد اخبروها بانها عليها استلام الادوية بعد 4 ايام وقد ذهبت الى رئيس المجلس د.محمد ميرزا وقد اخبرها بانه هذه قوانين قسم الصيدلية وعليها الذهاب الى مسئولية الصيدلية وعندما ذهبت تفاجأت بانها نفس الموظفة التي لم تقم بصرف الادوية لها وان ابنتها لا يوجد لديها اي ادوية وتقوم المريضة بانها قامت تتوسل الموظفة لصرف الادوية ولكن دون جدوى |
HBM | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 20-01-90104 | 12/8/2019 12:00:00 AM | 1/5/2020 1:23:44 PM | 12/12/2019 12:00:00 AM | |||||||
1320 | لا يوجد | 33334537 | موظفي الاستقبال لا يوجد لديهم مساعدة مع للمرضى بالاضافة الى تدخل رجال الامن في امور لا تعنيهم |
تم التواصل مع المريض عدة مرات لكن لا يوجد رد من المريض تم الاتصال ب 12/12/2019 الساعة 12:30 تم الاتصال بالمريض 19/12/2019 الساعة 8:11 تم الاتصال بالمريض 30/12/2019 الساعة 9:00 |
HBM | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10854 | 10854 | 20-01-12128 | 12/4/2019 12:00:00 AM | 1/15/2020 11:16:09 AM | 1/15/2020 12:00:00 AM | |||||||
1321 | حصة يوسف مراد | 810501252 | 36833841 | حصل موقف لزوجتي في عيادات الاسنان التابع لمركزكم الموقر في الفترة المسائية من بعد ماقامت باخذ موعد من قسم التسجيل عند الوصول و الانتظار قرابة 3 ساعات خرجت الطبيبة وقالت لزوجتي تقدرين تمشين وتاخذين موعد لبكرة هل يعقل بعد انتظار 3 ساعات يتم تحويلها على الفترة الصباحية دون الكشف عن حالاتها الصحية. |
تم التواصل مع المريضة وقد اخبرتني بانها حضرت للمركز في الساعة 5:05 مساءا وقد ابلغوها قسم التسجيل بانه المواعيد انتهت وذا كانت حالتها طارئة مراجعة قسم الاسنان لاعطائها ورقة للتسجيل وعند ذهابها لقسم الأسنان تم اعطائها الورقة وتم تسجيلها، وواخبروها بانها عليها الذهاب لغرفة 1 وذكرت المريضة بانه الغرفة الطبيب 2 انتهت من معاينة المرضى وهي جالسه وبعد 3 ساعات خرجت الطبيبة واخبرتها بانه الوقت انتهى ولا تستطيع علاجها وعليها التسجيل للفترة الصباحية، وعند التحقق من الطبيبة ذكرت الطبيبة بانها قامت بمعاينة المريضة و تبين بانها تحتاج الى فترة طويلة للعلاج ولا يمكن علاجها خلاص ساعة او نصف ساعة. |
HBM | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10854 | 10854 | 20-01-18701 | 11/20/2019 12:00:00 AM | 1/15/2020 11:17:13 AM | 11/21/2019 12:00:00 AM | ||||||
1323 | بنان محمد جابر | 33873878 | غرفة التمريض رقم 1 جهاز الوزن لا يعمل ومقياس الحرارة غير متوفر وتم ابلاغهم بانه تم حجز موعد عن طريق الاون لاين وتم تحويلها لقسم المعالجة وتم رفض طلب قياس الحراة وذهبت مجددا الى الطبيبة رقم 1 وتم اخبارها بانه موعدها الساعة 10 على العلم بانه موعدي 9 صباحا وقد ذهبت الى المنزل لقياس حرارة ابني و احضرت قياس الحراة الخاص بي. |
تم التواصل مع قسم التمريض وقد اخبرتني نائب مسئولة قسم التمريض بانه تم عمل اللازم للمريضة وبالنسبة لقياس الحراة في غرفة التمريض 1 لا تعمل وتم ابلاغها الذهاب للمعالجة للتاكد من حرارة ابنها وعند ذهابها للمعالجة لم يرفضوا قياس حرارة ابنها ولكن ابلغوها بالانتظار بسبب الازدحام وقد ذهبت ام المريض وهي غاضبة بانه طلبوا منها الانتظار و احضرت مقياس الحرارة الخاص بها. |
HBM | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10854 | 10854 | 20-01-63589 | 11/27/2019 12:00:00 AM | 1/5/2020 1:46:37 PM | 11/27/2019 12:00:00 AM | |||||||
1324 | مهند محمد عقلة مواعي | 33977743 | شكوى على دكتورة رقم 4 د منال الدعيسي لعدم احترامها المرضى وكذلك الاسلوب الغير لائق |
تم الاجتماع مع المريض في نفس اليوم بحضور رئيس مجلس الادارة د ندى درويش واخذ تفاصيل الشكوى بالكامل وتم التاكيد على المريض بانه سيتم مناقشة الشكوى مع الدكتوةر والتواصل معه |
AAK | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 20-01-27729 | 1/6/2020 12:00:00 AM | 1/24/2021 10:17:08 AM | 1/6/2020 12:00:00 AM | |||||||
1325 | No Name | NO CPR | NO TELEPHONE | اجهزة الارقام لا تعمل .. الرجاء اصلاحها |
تم اصلاح الخلل في جهاز الترقيم Q System |
AHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 20-01-16634 | 11/27/2019 12:00:00 AM | 1/6/2020 8:05:29 AM | 11/28/2019 12:00:00 AM | ||||||
1326 | No Name | NO CPR | NO TELEPHONE | تدخل مركز عالي الصحي زتخرج ولا تجد من يبتسم في وجهك بغستثناء الطبيبة فقط. قسم المختبر: الموظفات لا يعرن المريض اي اهتمام او وجود ( تسحب الدم وهي تتحدث مع زميلاتها في العمل دون ان تهتم بمن امامها مطلقا) |
تم ابلاغ مسئولة المختبر بضرورة تنبيه الموظفات بالقسم بضروره اعطاء المرضى حقهم وعدم الانشغال عن المرضى بأحاديث جانبية ليس لها علاقة بالعمل. |
AHC | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 20-01-64939 | 12/1/2019 12:00:00 AM | 1/6/2020 8:11:17 AM | 12/4/2019 12:00:00 AM | ||||||
1327 | fatima sayed | NO CPR | NO TELEPHONE | سلام وتحية للدكتورة حنان الحواج فإني تعاملت مع بعض الدكاترة فلم أجد الروح التي تتمتع بها دكورة حنان .. مجتهدة وتحترم الكل دون استثناء ببسمة واخلاق وتوضح المرض واسبابه .. ونوع الدواء واستعماله. نادرا ارى دكاترة بقلب هادئ وابتسامة في ظل ضغوطات المرضى. تستحق كل الشكر والتقدير |
تم تقديم الشكر للدكتورة حنان الحواج على جهودها الكبيرة وحسن تعاملها مع المرضى. |
AHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 20-01-62194 | 12/8/2019 12:00:00 AM | 1/6/2020 8:49:40 AM | 12/11/2019 12:00:00 AM | |||||||
1328 | om mohamed | NO CPR | NO TELEPHONE | اتقدم بخالص الشكر والاحترام للدكتورة حنان الحواج على سعة قلبها واخلاصها في عملها .. واعطائي الوقت الكافي في الاستماع لمعاناتي .. واتمنى كل التوفيق للدكتورة حنان الحواج |
تم شكر الدكتورة حنان الحواج على جهودها واخلاصها في عملها وحسن تعاملها مع المرضى والمراجعين |
AHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 20-01-20248 | 10/15/2019 12:00:00 AM | 1/6/2020 8:56:13 AM | 10/15/2019 12:00:00 AM | |||||||
1329 | انتصار عيسى علي | 950900435 | 39562633 | تم الدخول على الطبيبة ثريا للتشخيص المرض وقالت بان هناك حرقة تم زيارتها مرتين وبنفس التشخيص ولم تعلم بانها غده دهنية ومن ثم كبرت والتهبت وتم اجراء عملية جراحية مستشفى السلمانية |
تم اشعار مسئولة الاطباء وبالتالي التواصل مع الطبيبة المعنية توجيه الطبيبة بالحالة المعنية و للعانية اكثر بالمرضى بالمرضى التواصل مع المريضة من خلال اداري المركز ورئيس مجلس الادارة |
SHC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 20-01-60184 | 11/7/2019 12:00:00 AM | 1/6/2020 9:20:48 AM | 11/7/2019 12:00:00 AM | ||||||
1330 | pankaj mohan mathur | 38186461 | nursing deptt is very good .They attend to patients vert friendly and efficently. they know their profession very well. i came for vaccination today and sister sn amani attended me & gave vacc . she was excellent in her behaviour and service . she explained me very nicely in english. my appreciation for her |
تم الاتصال من قبل مشرفه التمريض ... وقد شكر المراجع قسم التمريض والمعامله الحسنه وبالأخص الممرضه أماني على تعاونها معه وحسن الخلق |
HKC | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-01-32056 | 12/29/2019 12:00:00 AM | 1/6/2020 9:30:48 AM | 12/31/2019 12:00:00 AM | ||||||||
1331 | مريم العابد | 881210110 | 3300362 | mer.yam@live.com | اجهزة الارقام لا تعمل من مدة طويلة والمرضى يقفون في طابور طويل ويوجد مرضى كبار سن ايضا |
تم التصال بالمريضة وتم اشعارها بان هناك متابعة وطلب مع القسم المعني بالوزارةفي قسم الهندسة والصيانة مع العلم بانه قد تم تصليحه منذ فترة وقد تكرر التعطل بعد اصلاح خلل في قسم المختبر الان جاري العمل على اصلاح الخلل في القريب العاجل تفهمت المريضة الوضع وطلبت الاسراع في اصلاح الخلل |
SHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 20-01-68237 | 12/24/2019 12:00:00 AM | 1/6/2020 9:40:39 AM | 12/24/2019 12:00:00 AM | |||||
1332 | لا يوجد | 36644473 | اقترح تغيير الدكتور لانه سيء جدا. حاولت الاتصال بالمركز لاخذ موعد صباحا الا ان الخطوط مشغولةو بعد الاتصال بالعيادة رفضو تسجيلي للموعد الا انني اخبرتهم بانني حاولت عدة محاولات دون جدوى و بعد انتهاء المواعيد يرفضون تسجيلنا. |
الشكوى تنقسم الى شقين : الاول : يخص الدكتور عوض , تم تحويل الشكوى الى الدكتورة المسئولة لنا الخاجة و حاولت الاتصال بالمريض عدة مرات و لم يرد , الاجراء المتخذ : تم تغيير طبيب العيادة.
الثاني : بخصوص المواعيد عن طريق الهاتف , تم الاتصال بالمريض لاخباره بان المواعيد عن طريق الهاتف يجب ان تكون عن طريق مركز الاتصال الوطني 80007000 و لم يتم الرد |
JAC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10897 | 10897 | 20-01-07678 | 12/29/2019 12:00:00 AM | 1/6/2020 9:48:00 AM | 1/6/2020 12:00:00 AM | |||||||
1333 | لا يوجد | اقترح تغيير الدكتور لانه سيء جدا و غير متحمل للمسئولية و متجمد شعوريا ز لذا يرجى منكم تغييره . حضرت اعاني من الم البطن بالبكاء الشديد و قد انتهت المواعيد في وقت مبكر من الساعة 5:30 الا اىنهم رفضو دخولي على الطوارئ بحجة ان الضغط غير مرتفع. |
تم الاتصال بالمريض عدة مرات و لم يتم الرد. الاجراء المتخذ: تم تغيير دكتور العيادة |
JAC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10897 | 10230 | 20-01-52993 | 12/29/2019 12:00:00 AM | 2/20/2020 12:18:29 PM | 1/6/2020 12:00:00 AM | ||||||||
1334 | حسين سلمان | 850900840 | 39459902 | hussainj9430@hotmail.com | شكوى على سوء العاملة لزوجته من موظفة قسم الاستقبال في قسم الرعاية |
تم الاتصال من خلال اداري المركز تنم اشعار المريض بالتالي سيتم اشعار الموظفة تم اشعار المريض باهمية صلاحية البطاقة السكانية في جميع اقسام المركز حيث افادت المنسقة بانها كانت هي السبب حيث انها طلبت من نفس الزوجة مرتين فيما سبق تم اشعار المريض بان هذه الموظفة لم يسبق ان احدا اشتكى من معاملتها
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SHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 20-01-89286 | 12/22/2019 12:00:00 AM | 1/6/2020 12:49:55 PM | 12/22/2019 12:00:00 AM | |||||
1335 | لا يوجد | 33445514-3372243 | لا يوجد | شكوى على ممرضة قامت بطرد طفلين و الطفل الصغير عمره ثلاث سنوات الى خارج القسم بينما كانت الام تتابع حالة ابنتها وهي تأخذ المغدي في قسم التمريض |
تم التواصل مع مقدمة الشكوى تم اشعارها بان الممرضة قامت بهذا الفعل من اجل سلامة الاطفال من نقل العدوى من باقي المرضى المتواجدين في الغرفة وان الممرضة لم تكن تعلم انه لم يكن مرافق معهم |
SHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 20-01-43441 | 12/1/2019 12:00:00 AM | 1/6/2020 10:17:12 AM | 12/1/2019 12:00:00 AM | ||||||
1336 | مكي علي عبدعلي | 36264400 | عدم وجود طبيبة نسائية في الفترة المسائية |
افادت رئيسة مجلس الادارة بانه يوجد طبيبة شفت لاكنها في اجازة وبالنسبة للتغطية فهناك طبيبات العائلة في الخدمة ولكن الساعات مقتصرة على العمل الاضافي في حالة عدم تمكنكم في الحصول على الموعد والحالة غير طارئة بالامكان التسجيل صباحا على احدى الطبيبات |
SHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 20-01-30327 | 9/25/2019 12:00:00 AM | 1/6/2020 11:27:55 AM | 9/25/2019 12:00:00 AM | |||||||
1337 | هادف علي رمضان | 790105756 | 39922099 | عدم إعطائي وصفتي الشهرية بسبب إنتهاء البطاقة الذكية وبعد أن الرفض قالت لي احضر الجواز (الجواز منهي مع البطاقة) حيث ان الجواز تم تقديم الطلب لتجديد وهو في إدارة الجوازات تحت الإجراء. الموظفة سارة غير متعاونة مع الموظفات التي معها وغير متساعدة مع المرضى وهذه اكثر من مرة . الموضوع الثاني بتاريخ 12/12/2019 حضرت الى المركز لحضور الموعد وفي نفس الوقت كنت اريد استلام وصفتي الشهرية لي ولابنتي حيث ان فيهم سكر ايضا لم تسلمني ورفضت اعطائي الادوية وتقول بان وقت الاستلام تاريخ 4/1/2019 وباقي 5 ايام لموعد الاستلام وهل يعقل استئذن من الدوام في كل مرة لا ستلام وصفتي الطبية وحدث ايضا موقف ثالث مع نفس الموظفة مع اختي حيث انها كانت تعاني من نقص في ادوية السكر وحضرت بتاريخ 12/12/2019 وقالت لها الموظفة ان موعد استلامها تاريخ 16/12/2019 حيث انها اجازة رسمية ولم تحضر لاستلام الادوية. |
تم التواصل مع مسئولة الصيدلية وقد اخبرتنا بانه تم الرد علىهذه الشكوى عن طريق تواصل وان المريض حضر ايلها و بطاقة ابنته منتهية وهذه قوانين الصيدلية ولا يمكن صرف الادوية من قبل وبالنسبة عن اخته فقد تم التواصل معاها من قبل و شرح طريقة استلام الادوية |
HBM | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 20-01-25988 | 12/29/2019 12:00:00 AM | 1/15/2020 11:15:15 AM | 1/6/2020 12:00:00 AM | ||||||
1338 | زينب احمد | 36306686 | شكوى على الطبيب عوض غرفة 6 بسبب المعاملة الغير جيدة رفض الطبيب تشخيص الحالة عدم اعطائها اجازة مرضية افادت المريضة انها ذهبت الى المركز التابع لها في اليوم التالي وتم اعطائها اجازة مع المغذي اضافة على الادوية |
تم التواصل مع المريضة من خلال اداري المركز ورفع الشكوى الى رئيسة المجلس وبالتالي التواصل مع الطبيب المعني حيث افادا بان المريضة كانت تعاني من الام الدورة الشهرية وكتب الطبيب لها العلاج ولم يكتب الاجازة المرضية بعد ان شرح لها بان تاخذها من المركز التابع لها في اليوم التالي ان لم تتحسن صحتها |
SHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10866 | 10230 | 20-01-85461 | 9/7/2019 12:00:00 AM | 2/20/2020 12:16:53 PM | 10/7/2019 12:00:00 AM | |||||||
1339 | ليلى محسن | 36600135 | شكور على الطبيبة ثريا بخصوص عدم الحصول على اجازة طبية ليومين وانما يوم واحد واذا لم تتحسن الصحة تاتي لليوم الاخر
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تم تحويل الشكوى من رئيسة المجلس للطبيبة المعنية للرد حيث افادت الطبيبة بالتالي ان المريض اخذت العلاج في الفترة الصباحية انها اعطت المريضة يوم واحد اجازة وهي كافية لنوعية مرضها اشعرت المريضة بان يوم واحد يكفي واذا لم تتحسن ستعطيها اجازة في اليوم الثاني رفضت المريضة اخذ الاجازة وغادرت الغرفة |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10230 | 20-01-29908 | 10/30/2019 12:00:00 AM | 2/20/2020 12:15:18 PM | 10/30/2019 12:00:00 AM | |||||||
1340 | محمد راشد | 911104992 | 39184447 | mohd _maqdad@hotmail.com | شكوى على الطبيبة حليمة بسبب رفض علاج المريض من الالتهاب للوزتين وحرارته 39 واخبرته انه (جاء قبل يومين روح السلمانية) |
تم الرد والتصال بالمريض من خلال رئيسة المجلس تم شرح المشكلة للمريض حيث افادت الطبيبة انه كان متعاون واستوعب المشكلة واستفسر عن الطبيبة المعنية هل وصلت لها الشكوى وتم اشعاره بانه قد سبق وان تم اشعاره بخصوص الشكوى |
SHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10230 | 20-01-04775 | 12/22/2019 12:00:00 AM | 2/20/2020 12:14:38 PM | 12/30/2019 12:00:00 AM | |||||
1341 | جواد مطر | 33803339 | تم الاتصال بالمريض من خلال اداري المركز حيث افاد بضرورة التزام الاطباء بمواعيد المرضى افاد بان الطبيب وائل خرج من مكتبه وتاخر في حدود الساعة حيث تبين لاحقا بانه كان يتابع حالة طارئة في التمريض طلب زيادة عدد الاطباء وخاصة بعد الاسكان الجديد في المنطقة رفع ملاحظاته الى الادارة العليا بالوزارة |
تم التواصل مع المريض واشعارة وذلك من خلال رد الطبيب كذلك بانه في الغالب تكون المواعيد في اوقاتها ولكن في بعض الاحيان ينشغل الطبيب لمعاينة الحلات الطارئة كما اشعرناه بان هذه الملاحظات التي طلبها ترفع للادارة العليا لاتخاذ ما يلزم تفهم المريض الوضع |
SHC | Administrative | Suggestion | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10866 | 10866 | 20-01-47473 | 12/15/2019 12:00:00 AM | 1/6/2020 12:31:54 PM | 12/31/2019 12:00:00 AM | ||||||||
1342 | amjid al balooshi | 941107639 | 33801217 | Doctor is not good for HC bad |
تم التواصل مع المريض حيث أفاد انه لم يقم بكتابة اي شكوى و ليس لديه اي مشكلة مع أن الأسم و رقم الهاتف المسجلين في ورقة الشكوى صحيحين و يعودون له و لكنه لم يقم بكتابة اي شكوى . د.هيفاء أحمد الجاسم |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10230 | 20-01-18880 | 12/12/2019 12:00:00 AM | 2/23/2020 3:20:30 PM | 12/22/2019 12:00:00 AM | ||||||
1343 | لايوجد | 33214000 | افادت المريضة بانها مريضة امراض الدم وانها تعاني من جلطة في الساق وتاخد نوع من الابر حضرت للمركز وتم رفض اعطائها الابرة وذلك بسبب قرب انتهاء وقت العمل شكواها لما لم تعطى الابره وتحمل قسم التمريض المسئولية |
من خلال اداري المركز ومسئول التمريض تم الاتصال بالمريضة عدة مرات لم تكن تجاوب على الهاتف المذكور في شكواها افاد مسئول التمريض بانه وبحسب توجيهات الادارة العليا والتي تنص بانه لايمكن اعطاء اي نوع من الابر في النصف ساعة الاخيرة وذلك من اجل سلامة المرضى |
SHC | Administrative | Enquiry | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10866 | 10230 | 20-01-72158 | 12/16/2019 12:00:00 AM | 2/20/2020 12:12:40 PM | 12/31/2019 12:00:00 AM | ||||||||
1344 | Manal | Short Waiting time ( مدح ) استشارة سريعة معاملة الطبيبة رائعة غرفة ( 8) |
تم إيصال المدح إلى طبيبة عيادة رقم ( 8 ) و هي رئيسة مجلس الادارة الطبيبة / لميس العرادي |
IHC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-01-33121 | 12/26/2019 12:00:00 AM | 1/6/2020 1:37:40 PM | 12/29/2019 12:00:00 AM | |||||||||
1345 | علي مهدي ناصر عيسى | 39242409 | نريد المستشفى 24 ساعة الكاتبة التي بالمستشفى ترى البطاقة إذا منتهية أول |
تواصلنا مع المريض و تبين بأن ابن صاحب الرقم من دون الاقتراح بخصوص فتح المركز 24 ساعة و أن موظفة الاستقبال تقوم بإبلاغ المرضى بتجديد بطاقات الهوية المنتهية ، و قد قدم اعتذاره |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 20-01-99170 | 11/26/2019 12:00:00 AM | 1/6/2020 1:52:35 PM | 12/18/2019 12:00:00 AM | ||||||||
1346 | غير مسجل | عدد محدود من الأطباء حبذا لو يتم الابتسامة في وحه المريض مراعاة شخصية المريض و لا سيما العمر و الوقار |
تم مناقشة موضوع مراعاة حالة المريض الصحية و أخذ العمر في الاعتبار مع الأطباء من قبل الدكتورة / منى الحمده القائم بأعمال رئيس مجلس الادارة |
IHC | Administrative | Suggestion | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-01-77088 | 12/12/2019 12:00:00 AM | 1/6/2020 2:00:46 PM | 12/26/2019 12:00:00 AM | |||||||||
1347 | عادل الانصاري | 39987487 | adel.alansari@gmail.com |
تم صرف 10 حبات من Liptor في المرة السابقة لعدم توفر الحبوب مما اضطررت لشراءه من الخارج . و قد رفضت موظفة الصيدليه تعويضه لي اليوم حيث من المفترض اعطائي لأن السبب من الوزارة لعدم توفر الدواء |
تم التواصل مع المريض من قبل مسئولة قسم الصيدلية و شرح الموضوع له و ان ما يتم اتباعه هو تطبيق لتعليمات الادارة و انه ليس من صلاحيتنا صرف الادوية بأثر رجعي |
IHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-01-42133 | 12/12/2019 12:00:00 AM | 1/6/2020 2:12:08 PM | 12/26/2019 12:00:00 AM | ||||||
1348 | عادل الانصاري | 39987487 | لا يوجد قلم عن صندوق الاقتراحات |
تم إزاله القلم من قبل المراجعين و قد تم توفير قلم للصندوق و الاعتذار لمقدم الشكوى |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-01-19045 | 12/12/2019 12:00:00 AM | 1/6/2020 2:14:48 PM | 12/26/2019 12:00:00 AM | |||||||
1349 | Dr Riyazuddin Mohammed | no id | 36689189 | Dr_riyaz@yahoo.com | lady receptionest on duty today 30/12/2019 at 10:00 pm behaved very rudly she has to be thought have to deal paitent & selctive
lady receptionest ruged to give her name behaved very rudly treating me like an animal she in not aware about her job and duty. please action to be taken against the femail receptionest. |
تم التواصل مع المراجع لفهم الموضوع بالشكل الصحيح , اتضح بان المراجع سبب شكواه كان على اسلوب الموظفه من الحديث مع المراجع اتضح بانه قد قام بكتابه شكوى بنفس المصطلحات المذكوره ولنفس السبب على قسم الاطباء , وبعد التحدث مع الموظفه المعنيه تبين بان لم يكن هناك اي مشاده كلاميه وليس هناك خطا في الاجراءات كما ذكر هو في هذه الشكوى والشكوى السابقه. تم تنبيه الموظفه بحسن التعامل مع المراجعين . |
HKC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-01-48751 | 12/30/2019 12:00:00 AM | 1/6/2020 2:19:07 PM | 1/6/2020 12:00:00 AM | |||||
1350 | لا يوجد | لا يوجد | لا يوجد | الرجاء تنفيذ سرعة اعطاء الدواء وإذا كان الإنتظار طويل صاحب العمل يعطيك ساعة ونصف مثلاً فكيف اتصرف |
لا يوجد رقم الإتصال تم مناقشة الموضوع في مجلس الإدارة وقد افادت مسؤلة الصيدلية بعمل دراسة لقياس طول الإنتظار وصل إلى الساعة تقريبا في اوقات الذروة وفي موسم الزيادة وعليه طلب منها رفع الموضوع لرئيس الصيادلة لطلب زيادة كونتر إضافي ضمن التوسعة القادمة للمركز لإستثناء قسم الصيدلية من التوسعة |
KHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-61140 | 12/31/2019 12:00:00 AM | 1/7/2020 9:42:22 AM | 12/31/2019 12:00:00 AM | ||||||
1351 | احمد عابد عبدالله | 32324770 | غرفة 3 الدكتور محمود كويتان ليس لديه احترام للمراجعين حيث موعدي 11 و اخبرني لا استقبل احد بهذا الوقت بنبرة حادة و حملت مواقف كثيرة معه مع مراجعين سابقين احترام فقط و لباقة |
ابالنسبه الى الشكوى المقدمه بتاريخ 6/11/2019 من طرف المريض احمد عايد عبد الله والتي قال فيها بانني قلت له لا استقبل احد في هذ الوقت وكان وقت الاستراحه للاطباء قبل الساعة 11 فهل يفترض بي ان استقبله في نفس وقت الاستراحةونكرر المريض في فتح باب العيادة واصرارة على الدخول وبالرغم من ذلك التزمت بالهدواء ولم اصارخ عليه وهذه حالة غير صحية ولاحضارية ان تكون في استشارة طبيه ومنشغل مع المريض ونفتح ملفة الالكتروني بينما ياتي اليك من يطرق الباب ويسئل عن موعدة وامكانية ادخالة حتى يسئل كم مريض بقى عن دوره كل هذا يتحمل مسئوليته الطبيب على حساب صحتة واعصابه وقد دخل المريض قبل موعده بثلاث دقائق كم هو مسجل في القائمة الالكترونيه وعاين حسب الأصول ومن ثم علاجه |
HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11045 | 11045 | 20-01-92502 | 11/27/2019 12:00:00 AM | 1/15/2020 9:09:21 AM | 1/6/2020 12:00:00 AM | |||||||
1352 | يوسف | 170603300 | رفض الطبيب قياس الحرار لطفلي يعقوب يوسف رغم تكراري اكثر من مرة بهذ الخصوص و ان الطفل درجة حرارته عاليه و اكتفى بلمس جبين الطفل و النظر الى اللوزتين و امتنع عن قيا الحرارة و تعامل معي بأسلوب حاد |
بالنسبة الى الشكوى المقدمة بتاريخ 16/11/2019 سجل الطفل البالغ من العمر سنتين علي قائمة الاضافية من غير ان يكون لديه موعد محدد للمعاينه ومن غير ان يمر من خلال التصنيف وهذا الاجراء لا يعتبر من جودة الخدمة المقدمة للمريض والذي اعتدنا عليه حيث يفترض ان يعاين الطفل المريض من البداية من قبل ممرضة التصنيف لتحدد حالة المريض هل هي حالة عادية بسيطة او هي حالة مستعجلة يفترض ان تعاين في خلال ساعة او هي حالة حرجة تحتاج الى تذخل سريع كارتفاع شديد للحرارة يستوجب اعطاء المريض مخفض للحرارة حتى لايتعرض الطفل الى مضاعفات ارتفاع الحرارة لاسمح الله افي فترة الانتظار وقبل الذخول على الطبيب ولكن هذا مالم يحدث والد المريض تردد للذخول علي للاستشارة الطبية من حوالي الساعة 11صباحا وكنت مشغول بمعاينة المرضى كلا على موعدة وتكرر طلب والد الطفل بالذخول وبعد الساعة 11:30صصباحا قمت بمعاينة الطفل ولم تكن الالية واضحة بالنسبة الي متى يستوجب علي ان اعاين المريض وهل اقدمة على المرضى المسجلين على القائمة او لا وكان والد المريض متدمر من الانتظار والتردد قمت بمعاينة المريض وانا تحت ضغط المرضى المنتظرين الى مواعيدهم من خلال تبيان المرض اتضح لي بان والد المريض اعطى الطفل مخفض الحرارة ساعتين قبل المعاينة طلب مني قياس الحرارة وهناك صعوبة بالغة في قياس طفل في عمر السنتين بجهاز الحرارة الحالي متوفر لذي بالعيادة فالطفل في هذا العمر كثير الحركة والجزع ولايهداء عند ادخال جهاز الحرارة تحت الابط يعتقد بان الطبيب سيحفنه بالابرة ويقوم بالبكاء والصراخ بالاضافة الى الهروب من الطبيب وقياس الحرارة بهذه الطريقة حتما لن يكون دقيق بالاضافة الى الوقت الذي سوف يستنفد لانجاز هذا العمل والطريقة الصحيحة لقياس حرارة المريض بواسطة مقياس الحرارة من خلال فتحة الاذن وهذا يفترض ان يكون متوفر في حجرة التصنيف وهل من العملي وتحت ضغط المراجعين ان يتم ارسال المريض الى حجرة التصنيف لقياس حرارة الطفل ومن ثم مرة اخرى يدخل على الطبيب لمعاينة حرارة الطفل كم من الوفت والطاقة واستنفاذ صبر الطبيب والمريض والارباك في العمل تحتاج هذه العملية غير المنظمة والتقنية الحديثة حاليا متوفرة حتى عند الامهات في المنازل . احسست جبين الطفل بيدي وكان احساس بحرارة جسم طبيعية . النقاظ التي اود ان اشير اليها هي التالية: -عدم وضوح الالية للطبيب والمريض لمعاينة المرضى المضافين على قائمة الطبيب -ضرورة التصنيف قبل ان يدخل المريض على الطبيب والذي هو مزحوم بالمواعيد وحتى تفرز الحالات الطارئة من غير الطارئة. -توفير الاجهزة الحديثة في عيادة الاطباء والتي تقيس الحرارة بسهولة ومن غير عناء وصراخ الطفل . - بالرغم من الجهود المبدولة يفقد الطبيب التقدير والاحترام بسبب ظروف خارج عن ارادته وخاص بعد مشوار طويل من الخدمة تقارب 31عام يحكم علية بالتقصير بالرغم من استعدادنا للخدمة وامتصاص اكبر قدر من العمل . |
HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11045 | 11045 | 20-01-60408 | 11/16/2019 12:00:00 AM | 1/15/2020 9:09:44 AM | 1/6/2020 12:00:00 AM | |||||||
1353 | زهرة خضر عباس محمد | 590118897 | 39861330 | طبت من الدكتورة التأكد بخصوص نتيجة المنظار و القولون و افادت بأن النتيجة غير موجودة و كان ذلك بتاريخ 18/12/2019 في الفترة المسائية و رفضت اخذ قياس الضغط لي و ارسلتني للممعالجة لقياسها و طلبت دواء الكحة و قالت لي بأنها لا يمكنها اعطائي اياه لأن عندي ربو و بعد ذلك جاءت للدكتورة فتحية بتاريخ 22/12/2019 و قامت باخباري بالنتائج و اعطائي الدواء فلماذا لم تقم باحترامي و معالجتي د. ميعاد |
عاينتُ المريضه المقدمة للشكوى في يوم ١٨-١٢-٢٠١٩ في الساعة ٦:٤٥ مساءا و قد جاءت تسألني عن تقرير المنظار وقد شرحت لها ان التقرير يكتب في ملفها الموجود في السلمانية بعد عملية المنظار وأنهم بالتأكيد سيخبروها عن النتيجة في موعدها القادم بإذن الله .. أما بالنسبة للعينة فقد اخبرتها ان حسابي لا يظهر النتيجة لان لم يتم فتح حساب الباثلوجي لدي بعد ، أما عندما أخبرتني المريضه عن دواء الكحة أخبرتها انها مريضة ربو ويجب ان لا تتعالج بأدوية الكحة وقد شرحت لها آلية عمل الدواء وان ادوية الكحة واقعا لا تعالج إنما تهدئ فقط هذا ما تم تدريسي إياه في برنامج طب لعائلة وحاولت به ان أقوم لخدمة المريضة بشكل صحيح و محترم بعكس ما تدعي وان كنت حريصه على خدمتها بشكل الصحيح فهذا لا يعني اني قد قللت من احترامي لها او رفضي لعلاجها ، بالنسبة الى الضغط فأنا قد أخبرتها ان نذهب للمعالجة لاخذ قياس الضغط نتيجة للضغط الشديد و الازدحام وقت المناوبة هذا وأنا لم ارفض أبدا علاجها فأن في الأول والأخير اعمل بكامل إخلاصي لخدمة المرضى و خدمة هذا الوطن الحبيب . ولكم مني جزيل الشكر والامتنان على سعة صدركم . واتاحة هذي الفرصة لي للرد و توضيح الموقف .
د. ميعاد جعفر 831007354 |
HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 20-01-57352 | 12/23/2019 12:00:00 AM | 1/15/2020 9:07:47 AM | 1/6/2020 12:00:00 AM | ||||||
1354 | اميرة محمد علي | 820702307 | 36644526 | بتاريخ 27 نوفمبر 2019 بتوقيت 10:50 انتظر الدور عند الموظف و هو يتحدث مع شخص اخر و انا في الصف فحدثت بأني في الصف الدور و الرقم طاف فحادثني بمنتهى القسوة مع عبارة اجلسي انتظري دورج و دوري طاف فكانت عبارتي عيب ان تكلمني بهذي العبارة و اشتد النقاش معاه و نعتني بعبارة قليلة ادب و غير متربية هل موظف في مقامه يعامل المراجعين بهذه الطريقة. |
الموضوع : مشادة كلامية بين موظف بالسجلات و احدى المرضى ، المريضة أميرة محمد علي الرقم الشخصي / 820702307. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاستماع الى شكوى المريضة بعد ما حصلت مشادة كلامية بينها و بين أحد موظفي السجلات ما أدى الى ارتفاع صوتهم كما قمنا من التحقق من موضوع الشكوى من خلال الاستماع الى أقوال الموظف محمد علي عجاج و المرتبط به موضوع الشكوى ، و كذلك استمعنا الى افادة الموظفة نعمه ابو شقرة حيث تعتبر شاهد عيان على الموضوع، نفيدكم علماً و بعد ما استوفينا المعلومات الكاملة و تحققنا من التفاصيل قمنا بالاتصال بالمريضة المذكورة بياناتها أعلاه و أوضحنا لها بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بتوجيه المريضة بضرورة استخدام لغة هادئة بعيدة عن رفع الصوت و ضرورة التوجه للإدارة لمساعدتها عند حدوث أي تقصير ، و عليه فقد أبدت المريضة تفهمها و أما بخصوص الموظف فقد قمنا بتوجيه الموظف و تنبيهه بالتحلي بأعلى درجات ضبط النفس و ضرورة استخدام الألفاظ المناسبة و حسن الاستماع للمرضى و البشاشة حتى يتمكن من امتصاص غضب المراجعين . و عليه فقد ثمنت المريضة التواصل معها و أخذ شكواها بعين الاعتبار، و أخيرا نسأل المولى العلي القدير لها بالشفاء العاجل و القريب . هذا ما لزم بيانه،،،وتفضلوا بقبول وافر التحية والاحترام ،،، السيد أحمد عباس القائم بأعمال اداري مركز مدينة حمد |
HHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 20-01-04123 | 11/27/2019 12:00:00 AM | 1/15/2020 9:08:17 AM | 1/6/2020 12:00:00 AM | ||||||
1355 | ابتسام عبدالملك | 890602379 | 33516260 | في مساء يوم الاحد بتاريخ 22 ديسمبر 2019 اتقدم بشكوى ضد الموظفة عائشة مبارك حيث اهانتني امام جميع الموجودين في المستشفى بالصراخ علي حيث اني تقدمت لها للاستفسار عن وجود مواعيد و كانت تتحدث الى مريضة اخرى و انا دخلت عليهم في حديثهم فطلبت مني الانتظار حتى تنتهي من المريضة فاحترمت قرارها و انتظرتها حتى تنتهي من المريضة و لكن بعد الانتهاء من المريضة لم تكلمني و تجاهلتني حيث تحدثت الى مريضة اخرى فمن المفروض تبتدأ معي فاخذت تكلمني بنبرة حادة و تقول فيها ماذا تريدين اخلصي رددت عليها اريد الاحترام المتبادل ردت علي انا لم اقلل من احترامك و لم اقل انتي لست محترمة و لكن لا يحق لك الصراخ علي امام الجميع و لكن لم تتوقف و رفعت علي صوتها حتى انها رفضت تسجيلي و هي تضرب على الطاولة لن اسجلك و لن ادخلك رددت عليها قائلة لا يهمني ان اتعامل معك يوجد موظف غيرك ارتفع صوتي بعد ان اهانتني امام الكل. |
الموضوع : مشادة كلامية بين موظفة بالسجلات و احدى المرضى ، المريضة ابتسام عبدالملك الرقم الشخصي / 890602379. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاستماع الى شكوى المريضة بعد ما حصلت مشادة كلامية بينها و بين أحد موظفي السجلات ما أدى الى ارتفاع صوت المريضة كما قمنا من التحقق من موضوع الشكوى من خلال الاستماع الى أقوال الموظف عائشة مبارك و المرتبط به موضوع الشكوى ، نفيدكم علماً و بعد ما استوفينا المعلومات الكاملة و تحققنا من التفاصيل قمنا بالاتصال بالمريضة المذكورة بياناتها أعلاه و أوضحنا لها بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بتوجيه المريضة بضرورة استخدام لغة هادئة بعيدة عن رفع الصوت و ضرورة التوجه للإدارة لمساعدتها عند حدوث أي تقصير ، و عليه فقد أبدت المريضة تفهمها و أما بخصوص الموظفة فقد قمنا بتوجيه الموظفة و تنبيهها بالتحلي بأعلى درجات ضبط النفس و ضرورة امتصاص غضب المراجعين . و عليه فقد ثمنت المريضة التواصل معها و أخذ شكواها بعين الاعتبار، و أخيرا نسأل المولى العلي القدير لها بالشفاء العاجل و القريب . هذا ما لزم بيانه،،،وتفضلوا بقبول وافر التحية والاحترام ،،، السيد أحمد عباس القائم بأعمال اداري مركز مدينة حمد الصحي |
HHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 20-01-22464 | 12/22/2019 12:00:00 AM | 1/15/2020 9:08:01 AM | 1/6/2020 12:00:00 AM | ||||||
1356 | no name | NO CPR | no cpr | Although the services provided are good. however medicines shortages is a problem. for example the lipitor. why doctors need prescribtions it while it is out of stock??? |
تم ابلاغ الاطباء بضرورة التأكد من توافر الادوية قبل وصفها للمريض وان كانت الدواء غير موجود ضرورة وصف الدواء البديل. |
AHC | Administrative | Complaint | Drugs Availability | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 20-01-36428 | 12/15/2019 12:00:00 AM | 1/7/2020 8:03:23 AM | 12/15/2019 12:00:00 AM | ||||||
1357 | هشام نظير صالح الشهابي | NO CPR | 33667976 | h_9349@hotmail.com | المركز من أفضل المراكز ... فقط يحتاج الى تطزير أسرة غرفة ال IV |
اسرة ال IV في حالة جيدة عدا كون بعضها بحاجة لإعادة تنجيد .. تم عمل طلب لتنجيد الأسرة |
AHC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 20-01-75357 | 7/3/2019 12:00:00 AM | 1/7/2020 8:11:08 AM | 7/17/2019 12:00:00 AM | ||||||
1358 | no name | NO CPR | NO TELEPHONE | ما في ويل جير صاحي |
جميع كراسي العجلات (Wheel chair ) في حالة جيدة وعددها كافي عدا واحد منهم لا يتم استخدامه عادة. |
AHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 20-01-27566 | 12/15/2019 12:00:00 AM | 1/7/2020 8:19:46 AM | 12/15/2019 12:00:00 AM | ||||||
1359 | لا يوجد | لا يوجد | لا يوجد | الدكتورة غادة ليست موجودة دائما موعدي 9:31 تم النداء 9:41 العذر لم يطبع اللى الساعة 11:45 مع اشغال الغرفة للمريض الواحد 15-20 دقيقة ارجو وجود حل /شكوى تعطيل المريض (طالبة جامعية) |
تم مناقشة الموضوع في اجتماع مجلس الإدارة وانه لا يوجد رقم اتصتل بصاحبة الشكوى عشر دقائق انتظار مقبولة نظرا لإختلاف الحالات المرضية والحالات الطارئة اما بخصوص تأخير طباعة الإجازة فتوجد مشكلة احياناً تحتاج لدراسة ومعرفة الأسباب وقد اقترحت رئيسة مجلس الإدارة اعطاء صلاحية لمنسقي المواعيد لطباعة الإجدازات تسهيلا ومنعا لتأخير المرضى وعليه طلبت إدارية المركز مقترحا مرفقا بالمبررات والمعوقات ليرفع للإدارة |
KHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-70930 | 12/9/2019 12:00:00 AM | 1/7/2020 9:46:48 AM | 12/19/2019 12:00:00 AM | ||||||
1360 | لا يوجد | لا يوجد | تقييم ممتاز لكافة بنود الإستبانة الأطباء في غاية الإحترام |
لا يوجد رقم تواصل |
KHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-98272 | 12/5/2019 12:00:00 AM | 1/7/2020 9:48:43 AM | 12/18/2019 12:00:00 AM | ||||||||
1361 | لا يوجد | لا يوجد | تقييم ممتاز لكل بنود الإستبانة نقترح فتح المركز مدة أطول نظرا للكثافة السكانية العالية في المنطقة |
المقترح تعمل عليه ادارة الصحة الأولية اسوة بالمراكز الممتد عملها من 7 صباحا لغاية 8 مساء بالإضافة لوجود مركز يخدم على مدار الساعة يغطي المنطقة |
KHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-75991 | 12/5/2019 12:00:00 AM | 1/7/2020 9:53:33 AM | 12/18/2019 12:00:00 AM | ||||||||
1362 | لا يوجد | لا يوجد | لا يوجد | تقييم سيئ لكل بنود الإستبانة |
لا يوجد رقم اتصال في الإستقبال لم تلاحظ ولم تردنا شكاوى بهذا الخصوص سيتم عمل دراسة عند الحاجة |
KHC | Administrative | Complaint | Waiting Period | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-67265 | 12/19/2019 12:00:00 AM | 1/7/2020 10:06:50 AM | 12/19/2019 12:00:00 AM | ||||||
1363 | لا يوجد | لا يوجد | بطئ في الأطباء |
طول الإنتظار وبعد المواعيد مشكلة موجودة بأنتظار زيادة عدد الأطباء توجد دراسة لتوسعة المركز لتوفير مواعيد اكثر تقلل من وقت الإنتظار |
KHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-72303 | 12/19/2019 12:00:00 AM | 1/7/2020 10:09:21 AM | 12/19/2019 12:00:00 AM | |||||||
1364 | Fatima Alaradi | 39060714 | قسم الرعاية والامومة : فتح مجال للموعد العصر وذلك لعدم سماح العمل بالاستئذان بالاضافة الى تلافي غياب الطفل عند الحضور إلى الموعد.
قسم الاسنان عدم توافر حشوات دائمة في الصباح مما يؤدي الى تأجيل العلاج ليوم آخر فهذا يسبب تراكم المواعيد وتضيع وقت المريض لعلاج سن واحد فقط |
اغلب الاوقات يتم تخيير المراجع باليوم والوقت المناسب له لتلقي الخدمة سواء في ساعات الدوام الصباحية او فترة الظهيرة ويتم اعطائه الموعد حسب رغبته بالاضافة لتذكيرة بالاتصال الهاتفي ورسالة نصية قبل الموعد ليستطيع تدبير أموره قبل الموعد. |
AHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 8965 | 8965 | 20-01-42619 | 11/27/2019 12:00:00 AM | 8/10/2020 10:37:42 AM | 12/31/2019 12:00:00 AM | |||||||
1365 | لا يوجد | لا يوجد | بطئ في المعالجة |
وقت الإنتظار بحسب عدد المرضى والقسم بحاجة لزيادة عدد الموظفين بأنتظار توظيف جديد لزيادة القوى العاملة بالقسم |
KHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-16293 | 12/19/2019 12:00:00 AM | 1/7/2020 10:29:55 AM | 12/19/2019 12:00:00 AM | |||||||
1366 | Mohamed Hasan | 36649393 | لدي ظفر نابت على اللحم. راجعت المركز الصحي منذ شهر يناير وحتى نهاية مارس 2019. دخلت على 6 اطباء ولم يتغير الحال. تم اعطائي موعد للعملية في 26 مارس دون جدوى حيث تم تأجيلها وذهبت لمستشفى خاص فحلت مشكلتي في 10 دقائق فقط. لماذا هدر الوقت والمال والجهد ناهيك عن الحالة النفسية طوال 3 شهور ؟؟ |
المراجع لا يرد على الهاتف |
AHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 20-01-76085 | 4/3/2019 12:00:00 AM | 8/10/2020 10:42:17 AM | 4/18/2019 12:00:00 AM | |||||||
1367 | محمد صالح خاتم | 33339804 | رسالة موجهه الى وزيرة الصحة مركز الكويت الصحي خدمة 3. عام كم العطاء والمثابرة تشكر عليع الوزارة لكن مركز الكويت الصحي يخدم 15 مجمع سكني ولا يوجد اشعة في الفترة المسائية |
تم الاتصال به واعرب عن مشكلة واجهته في تحويله لمركز كانو الصحي لقسم الاشعة في الفترة المسائية وعدد المرضى ليس بقليل ليتم الاستغناء عن خدمة هامة جدا تم ابلاغه عن سياسة توفير مركز يخدم المنطقة الصحية وتتوفر فيه الخدمات الاضافية كالاشعة والمختبر وانه تم اغلاق القسم بناءً على عدد المرضى والجدوى من توفير الخدمة وعدد الموظفين المتوفرين بعد دراسة قام بها المعنين بالصحة الأولية وقد كان متفهما وراجيا ان يعاد النظر في هذا الامر وتوفير الخدمة في الفترة المسائية وانه قد يعاد النظر عند الحاجة لذلك وزيادة عدد المرضى المحتاجين للخدمة |
KHC | Administrative | Complaint | Facilities and Services | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-42970 | 12/24/2019 12:00:00 AM | 1/7/2020 11:30:09 AM | 1/7/2020 12:00:00 AM | |||||||
1368 | لا يوجد | 36969616 | زيادة عدد كونترات الصيدلية الصيدلية الخدمات المقدمة ممتازة لكن كثير ما نتعطل بالصيدلية |
تم الإتصال بالمراجع وافاد بأن المشكلة في التأخير لأكثر من ساعة بقسم الصيدلية في الفترتين الصباحية والمسائية واقترح يتم زيادة عدد الموظفين في الفترة المسائية الى 3 والتأكد من عمل كل الكونترات في جميع الأوقات وذلك نظرا لزيادة السكان في المنطقة تم مناقشة الموضوع في مجلس الإدارة واعادة النظر في زيادة عدد الكونترات والموظفين في القسم
|
KHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-98263 | 12/19/2019 12:00:00 AM | 1/7/2020 12:44:44 PM | 1/7/2020 12:00:00 AM | |||||||
1369 | حسين | 39897379 | ملاحظة ان المواعيد للصيدلية المرضى يأخذوها قبل الدخول على الدكتور مما يتسبب في تأخير المواعيد لقترات طويلة جدا لابد منآلية تنظيم عمل الصيدلية
|
تم الإتصال به ووضح تأخير المرضى بسبب اخذ آخرين أرقام قبل الدخول على الطبيب تم شرح آلية العمل وكيفية التعامل مع الأرقام حال مر الرقم دون وجود المريض وقد وضعت ملاحظة قرب جهاز الأرقام ولكن لا يمكن أن نمنع المرضى القادمين من خارج المركز من أخذ رقم نظرا لصرف الوصفات الدورية ومن الرعاية الصحية الأولية وعليه طلب إعادة النظر في آلية مرور الرقم دون وجود المراجع وتقليل العدد من 10 ارقام الى 3 فقط قدر المراجع الإتصال وتفهم الوضع وشكر على التوضيح |
KHC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-93726 | 12/26/2019 12:00:00 AM | 1/7/2020 1:03:40 PM | 1/7/2020 12:00:00 AM | |||||||
1370 | no name | التاخير في الدخول على الطبيب |
لقد تم الاتصال بالمريض عدة مرات لكن لم يتم الرد |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-13812 | 12/5/2019 12:00:00 AM | 1/7/2020 1:04:03 PM | 12/18/2019 12:00:00 AM | ||||||||
1371 | عبدالجليل الصفار | 33314747 | حاولت الإتصال بالمركز الوطني لأخذ موعد قبل الساعة العاشرة قيل انه قرار من اليوم لا يمكن حجز موعد إلا في المركز فأتيت الى المركز الساعة 7:30والمواعيد منتهية فحجزت إلى يوم الأحد وهذا يعبر عن تخلف في الخدمات |
تم الإتصال بالمراجع وتوضيح سياسة توزيع المواعيد المسبقة وطلب ان يتم توفير مواعيد مبكرة لجزء من المرضى عن طريق الهاتف وعن طريق الأنترنت وذلك بسبب تنوع ظروف المراجعين بمختلفهم
|
KHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-63985 | 12/19/2019 12:00:00 AM | 1/7/2020 1:09:25 PM | 1/7/2020 12:00:00 AM | |||||||
1372 | amjad khan | 32122856 | دخلت على الطبيب ولم يعطيني اجازه بسبب اني تاخرت على الموعد |
تم التواصل مع المريض واخبرنا بانه الدكتور لم يعطيه اجازه مرضيه واخبره بتجديد الموعد واكتفى باعطائي ورقه حضور وعند الاستفسرا من الطبيب اخبرنا بانه حالته كانت لاتستدعي الاجازه المرضيه . |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-15776 | 12/6/2019 12:00:00 AM | 1/7/2020 1:10:24 PM | 12/18/2019 12:00:00 AM | |||||||
1373 | هيا لطفي الأسدي | 770709443 | لا يوجد | السيد الفاضل مدير المركز الصحي تحية طيبة وبعد يسرني أن اتقدم لكم بوافر الشكر والتقدير لما يقدم المركز من أهتمام ورعاية للمرضى بشكل عام ولمراجعي الطوارئ بشكل خاص حيث يقوم الأطباء بسعة صدر وانسانية الروح بمتابعة المرضى بكل شفافية وروح انسانية بمنتهى التفهم والتعامل باحترام للمرضى كافة دون تمييز وعليه فان من باب الواجب اتقدم شاكرا لكم ما تقدمونه من رعاية واهتمام لكافة المرضى والمراجعين .. وفي تقدير الواجب والإحترام هيا لطفي اسكان اللوزي |
لا يوجد رقم اتصال |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-93723 | 12/19/2019 12:00:00 AM | 1/7/2020 1:15:21 PM | 12/19/2019 12:00:00 AM | |||||||
1374 | محمد علي | 39275319 | معاقبة المتمردين الذين يسيؤن معاملة الناس في المستشفى الأستقبال يأتون لهم بعض الأحيان اناس يتمردون عليهم
|
الرقم خاطئ يقترح معاقبة من يسيئ التعاغمل مع الموظفين ويوجد آلية للتعامل مع مثل الحالات عند اللزوم
|
KHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-51794 | 12/18/2019 12:00:00 AM | 1/7/2020 1:20:19 PM | 12/19/2019 12:00:00 AM | ||||||||
1375 | بدرية علي محمد | 36987682 | واجد بعيدة مواعيد الأسنان
يحتاجون لتدريب مال الأسنان |
لم ترد على الإتصال تم تحول المشكلة لقسم الاسنان للمتابعة |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-01-56936 | 12/31/2019 12:00:00 AM | 1/7/2020 1:24:32 PM | 1/7/2020 12:00:00 AM | |||||||
1376 | عيسى الشامسي | 36409060 | انتظرت كثيرا للدخول على الطبيب ثم اخبروني الدكتور خرج وتم تغيير الغرفه الى اخر وذهبت الى عياده خاصه |
تم الاتصال بالمريض والاعتذار منه وتم اخباره بانه تم تصنيف ابنه وانه حالته عادية والموعد الذي تم اعطائه موعد عادي |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-33800 | 11/22/2019 12:00:00 AM | 1/7/2020 1:36:15 PM | 12/8/2019 12:00:00 AM | |||||||
1377 | داوود سلمان | 35034218 | نرجو من الجهه المختصة النظر في عدد المجمعات التابعة لمركز بنك البحرين و الكويت الصحي بالحد نظرا للضغط الشديد و التاخير،نرجو من تحويل المجمعات التابعة لمنطقة امواج الة مركز سماهيج وكذلك مجمات عراد الى مركز بنك البحرين الوطني بعراد |
تم الاتصال بالمراجع وافاد بأن المركز مزدحم وذلك بسبب الكثافة السكانية على المركز ، تم ابلاغ المريض بأن توجد خطة مستقبلية لبناء مركز صحي بمنطقة قلالي، وسوف يتم رفع الموضوع للجهات المعنية لدراسة نقل المجمعات التي تم ذكرها |
BKH | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10230 | 20-01-78733 | 1/7/2020 12:00:00 AM | 2/10/2021 11:27:34 AM | 1/8/2020 12:00:00 AM | ||||||||
1378 | داوود سلمان | 35034218 | نرجو عدم ارغام المريض باختيار اسم الدكتور او الدكتورة حسب رغبة النظام الاكتروني لما له من ازعاج و تافف وعدم الراحه النفسية للمريض |
تم الاتصال بالمريض و ابلاغة بأن توجد استمارة في قسم السجلات لتبديل الطبييب المسجل عليه واختيارة للطبييب المطلوب وذلك وفق انظمة و شروط معينة ، وتم شكرنا من قبل المريض بسبب الاهتمام بشكوتة |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-01-27246 | 1/8/2020 12:00:00 AM | 1/15/2020 9:03:28 AM | 1/8/2020 12:00:00 AM | |||||||
1379 | لايوجد | لايوجد | من اسوأ المراكز الصحية في التعامل مع المرضى و المراجعين خاصة قسم الاستقبال مع عدم التنظيم وعدم مراعاة اصول المهنة |
لايوجد رقم تواصل للمريض لمعرفة سبب شكوتة |
BKH | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10855 | 11059 | 20-01-74658 | 1/8/2020 12:00:00 AM | 1/24/2021 11:11:21 AM | 1/8/2020 12:00:00 AM | |||||||
1380 | ابتسام المرباطي | 39672300 | نرجو منكم التكرم بمراعاة المريض عنجما يكون لدية تحويل من الملك حمد لابضطر للدخول على طبيب المركز لتحويله مرة اخرى على قسم العلاج الطبيعي بمركز عراد |
تم الاتصال بالمريضة وافادتها بأن نظام مستشفى الملك حمد غير مرتبط مع المراكز الصحية فيجب الدخول على طبيب المركز لعمل تحويل الكتروني ، لكن ابلغتنا المريضة بأن كثرة تردد المريض على المركز متعب ويحتاج مجهود ويجب تطوير النظام الحالي للمواعيد فتم ابلاغها سوف يتم رفع المقترح للجهات المعينة لدراسة الموضوع. |
BKH | Administrative | Complaint | Policy & Procedure | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 11059 | 20-01-13975 | 1/7/2020 12:00:00 AM | 1/24/2021 11:27:40 AM | 1/8/2020 12:00:00 AM | |||||||
1381 | ابتسام | 39672300 | اتقدكم بالشكر الجزيل للدكتور هشام على رحابة صدرة وتحمل كل الظروففي سبيل تقديم افضل خدمة للعلاج |
تم استلام استبانه رضى المراجع و تحتوي على شكر للدكتور هشام الشيخ، تم ارسال رساله شكر للدكتور هشام الشيخ. |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-01-76839 | 1/7/2020 12:00:00 AM | 1/8/2020 12:29:29 PM | 1/8/2020 12:00:00 AM | ||||||||
1382 | فاطمة | 34390190 | تعامل موظف الصيدلية غير حضاري مسيء وغير لائق |
تم الاتصال بصاحب الشكوى من قبل مسؤولة الصيدلية حيث افاد بان الموظفة تعاملت معة بطريقة غير لائقة على حد قولة وكان صوتها عالي، وبسؤال الموظفة الي صرفت له الدواء و الموظفة التي كانت معها على الدوام اكدت انها تكلمت معه بكل هدوء ولم يستدعي اي موقف انها تتعامل بشكل سيء معه |
BKH | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-01-90148 | 1/7/2020 12:00:00 AM | 1/9/2020 7:37:42 AM | 1/8/2020 12:00:00 AM | |||||||
1383 | لايوجد | لايوجد | لايوجد | المشكلة الاولى التعامل غير جيد مع المرضى ويجب تنبيههم على التعامل مع المرضى بصورة افضل المشكلة الثانية الدكتورة لاتريد ان تعالج مع وجود موعد لدي ، تصرفني وتقول كل شي تمام وانا يوجد لدي تسوس ، مما ذهبت للخاص للعلاج |
لا توجد أرقام تواصل مع المريضة تم ابلاغ الدكتورتين بملاحظات المريض/ة وتنبيههما بحسن المعاملة مع المرضى و ضرورة أخذ جميع الاجراءات اللازمة للتشخيص الصحيح و تقديم العلاج المناسب لكل حالة |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 20-01-17721 | 1/8/2020 12:00:00 AM | 2/16/2020 9:14:01 AM | 1/12/2020 12:00:00 AM | ||||||
1384 | خالد احمد بامسعد | 33396464 | عدم إلتـزام الدكتور بالمواعيد |
جميع الاطباء يلتزمون بنظام المواعيد عدا في حالات الطوارئ حيث انه تم الاتصال بالمريض و اخذ افادته و شرح ما سبق له |
RHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 20-01-71822 | 12/31/2019 12:00:00 AM | 1/15/2020 8:27:38 AM | 1/13/2020 12:00:00 AM | |||||||
1385 | محمد الحمري | 33569984 | ابنتي من ذوي الاحتياجات الخاصة و لديها سكر النوع الاول و لا تصرف لها ادويتها من 6 شهور أرجو التواصل معي |
الاتصال بالمريض و اخذ افادته و تبين بأن اشرطة السكر لا تتوفر بشكل دائم |
RHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 20-01-88093 | 1/12/2020 12:00:00 AM | 1/24/2021 8:44:09 AM | 1/13/2020 12:00:00 AM | |||||||
1386 | لايوجد | 33727244 | حضرت الساعاة 7:15 ووضعت بطاقة الحوامل على طاولة الكاتبة في قسم الرعاية ،تم تغيير ترتييب البطاقات من قبل طبيبة اثناء البحث عن بطاقات اصبحت بدل الاولى الثانية بالاضافة حضرت الكاتبة الساعة 7:40 دقيقة و القابلة لم تحضرت حتى الساعة 8:00 . |
تم التواصل مع المريض يوم الاثنين مرتان ولم نتلقى منها الرد وتم اليوم الأربعاء الأتصال ولم يرد على المكالمة |
BKH | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-01-05892 | 1/8/2020 12:00:00 AM | 1/15/2020 8:59:51 AM | 1/15/2020 12:00:00 AM | |||||||
1387 | ام عبدالله | 33926197 | انا والدة طفل رضيع دكتورة اساءت لي في خدمتها وتعاملها اعطتني عمل وهذا ليس بعملي وهذا يدل لى تقليل شأن ونادت الدكتورة مساعدتها وقذفت كلام مسيء الى و الى ابني وابني محترق في اعضاء جسمة |
تم استلام الشكوى بتاريخ 8/1/2020 من السيد بخصوص سوء المعامله من الطبيبه في غرفه ؟15 ؟5 حيث ان الرقم غير واضح في الاستبانة تم الاتصال بوالده المريض بتاريخ 8/1/2020 الساعه 11 كان الخط مغلق و كذلك بتاريخ 13/1/2020 الساعه 10:30 كان الخط مغلق.
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BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-01-85851 | 1/8/2020 12:00:00 AM | 1/15/2020 9:02:33 AM | 1/14/2020 12:00:00 AM | |||||||
1388 | داوود سلمان الخياط | 39880042 | انا و اهلي من متابعين الدكتور هشام وتحولت الى دكتور اخر وهذا غير لائق بدون اي اسباب حيث ان الدكتور هشام هو من يتابع امر العائله من امراض مزمنه، ارجوا تحويلها الى الدكتور هشام |
تم التواصل مع المريض وافاد بانه من متابعين دكتور هشام الشيخ وحاليا مسجل على دكتور اخر وهوه لايريد المتابعة مع هذا الطبيب ،تم ابلاغة بانة قائمة الدكتور هشام الشيخ امتلئت ولايوجد شاغر حاليا لتسجيل مرضى اضافيين عليه وتم اعطائة استمارة تغيير طبيب العائلة وتم ابلاغة اذا نقل احد المرضى من قائمة الدكتور هشام الى طبيب اخر من الممكن تحويله عليه، لكن المريض اصر وبشدة اضافتة على قائمة الدكتور هشام وسوف يقوم بالشكوى في جهات اخرى |
BKH | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 11059 | 20-01-91415 | 1/8/2020 12:00:00 AM | 1/24/2021 11:26:56 AM | 1/8/2020 12:00:00 AM | |||||||
1390 | لا يوجد | لا يوجد | المفترض ان يوجد كونتر للمعاينة توصل الى دورك يقولون اليك الوثفة منهية بعد طول انتضار أو ما اليك دواء. |
تمت مناقشة الإقتراح في اجتماع مجلس الإدارة بتاريخ 29 ديسمبر 2019م وتم الإتفاق على إبلاغ المريض بآخر موعد استلام و ضرورة إعطاءه ملصق يوجه المريض لمراجعة طبيب العائلة لحجز موعد لتجديد الوصفة.
*كما تم إطلاع قسم الصيدلة بمحتوى المقترح على أن يناقش في إجتماع مجلس الإدارة. |
KHC | Administrative | Suggestion | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 20-01-50582 | 1/13/2020 12:00:00 AM | 1/13/2020 2:05:20 PM | 1/13/2020 12:00:00 AM | ||||||||
1391 | leena moosa | 36335112 | اقتراحي بخصوص جرعات إبر القيتامين في حال إذا فاتتني جرعة يجب أن يكون هناك استثناءات بطريقة ما على الأقل لبعض الحالات |
تم الاتصال بمقدمة الاقتراح وافادت بان الاقتراح ليس موجه لقسم التمريض ولكن موجه للجهات الاعلى لوضع ايقونه في السستم للحالات الاستثنائية |
MHC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-69943 | 1/7/2020 12:00:00 AM | 1/13/2020 12:30:27 PM | 1/8/2020 12:00:00 AM | ||||||||
1392 | لا يوجد | لا يوجد | تحديث المركز * كما كان قيم المراجع أداء تعامل الموظفين بالمركز وسرعة الخدمة وكذلك ضاه للخدمة المقدمة ( أمتياز ). |
سبق أن رُفع هذا المقترح ضمن خطة المركز المستقبلية وقد وضعت الوزارة توسعة المركز ضمن أولوياتها. |
KHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 20-01-06824 | 1/13/2020 12:00:00 AM | 1/13/2020 2:08:30 PM | 1/13/2020 12:00:00 AM | ||||||||
1393 | لا يوجد | لا يوجد | عيادة الأسنان غير متعاونين مع المرضى. |
تم رفع الملاحظة الى الطبيب المسئول بعيادة الأسنان لأخذها بعين الإعتبار وتنبيه الموظفين بذلك. |
KHC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 20-01-56964 | 1/13/2020 12:00:00 AM | 1/13/2020 2:07:57 PM | 1/13/2020 12:00:00 AM | |||||||
1394 | إبراهيم محمد | 37707878 | شكر خاص لإدارة المركز لتوفير مكان للصلاة. *قّم المراجع تعامل موظفي المركز ( إمتياز) . |
حرصاً من الإدارة على تقديم الشكر له على تواصله وملاحظته..... تم الإتصال بالمرجع بتاريخ 13-1-2020 - الهاتف ( مغلق) * وقد أدرجت إدارة المركز هذا القسم ( قسم الصلاة ) ضمن التوسعة المقررة للمركز . |
KHC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 20-01-27896 | 1/13/2020 12:00:00 AM | 1/24/2021 9:45:40 AM | 1/13/2020 12:00:00 AM | ||||||||
1395 | احمد مصطفى احمد | 395817214 | شكر خاص لموظفي المركز وسرعة الخدمات المقدمة وكذلك رضا الخدمة ( أمتياز ) |
تم الإتصال بالمراجع بتاريخ 13-01-2020 وتقديم الشكر له وتشجيعه على التواصل الدائم . |
KHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 20-01-70037 | 1/13/2020 12:00:00 AM | 1/24/2021 9:52:20 AM | 1/13/2020 12:00:00 AM | ||||||||
1396 | علي عامر علي | 33710799 | أن تضيفوا ألعاب |
تم الإتصال ولكن اتضح أن الرقم غير صحصح ... والرقم تابع لشركة اتصالات.
* وقد بأت ادارة المركز بعدة خطوات لجعل المركز صديقاً للطفل ونأمل أن يتم تحقيق المقترح. |
KHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 20-01-10420 | 1/13/2020 12:00:00 AM | 2/9/2020 8:09:40 AM | 1/13/2020 12:00:00 AM | ||||||||
1397 | ALI JAMEEL | 39060905 | I HOPE AND WISH TO TAKE ME BACK TO DR. AHMED NASER BECAUSE HIS VERY VERY GOOD DR I FEEL COMFORTABLE ONLY WITH HIS TREATMENT |
التاريخ: 15 يناير 2019 تحية طيبة وبعد ،،،،،، الموضوع : طلب تغيير طبيب العائلة، علي جميل، رقم التلفون / 39060905. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمراجع المذكورة بياناته أعلاه للاستعلام عن موضوع الاستفسار عدة مرات و كان الهاتف مغلق و قمنا بتكرار الاتصال حتى قام بالرد علينا . كما قمنا باطلاع المراجع بأننا قمنا بحملة دعائية و اعلانية و استخدام مختلف أدوات التواصل لنشر فكرة المشروع و أهدافه من خلال الجرائد و الصحف المحلية و عبر أثير راديو و اذاعة البحرين و البرامج التلفزيونية و عن طريق موقع وزارة الصحة و مواقع التواصل الاجتماعي، كما قمنا بعقد الندوات و المحاضرات و الاجتماعات مع أصحاب و ممثلي الجهات الثقافية و الاجتماعية و السياسية و الخيرية للتعاون معنا و مساهمتهم في الحملة الدعائية و الاعلانية من خلال مواقع التواصل الاجتماعي الخاصة بهم و خدمة التواصل مع الأهالي عن طريق الواتساب و الرسائل النصية القصيرة و كذلك فتح مقرهم للمساهمة في عملية التسجيل لاختيار طبيب العائلة، كما قمنا بلصق البوسترات و الاعلانات في المركز الصحي . كما أوضحنا له بأنه تم فتح برنامج التسجيل الالكتروني عبر الانترنت من خلال موقع وزارة الصحة الالكتروني لفترة تصل الى شهرين، و بعد ذلك تم توزيع المسجلين الذين لم يقوموا بإتمام عملية اختيار طبيب العائلة نظرا لأهمية هذا المشروع و الذي يهدف الى تقديم خدمات صحية متكاملة و مستدامة و ذات جودة عالية بالاستخدام الامثل للموارد المتاحة و للارتقاء بجودة الخدمات الصحية للعائلة و تقديم الخدمات العلاجية و الوقائية مثل التطعيم و التوعية و الكشف المبكر عن بعض الأمراض كأمراض السكري و السرطان، كما انبثق منه خدمة التواصل عن طريق الاتصال بالمريض و تعزيز التواصل معهم و تنظيم زيارات الأفراد للمركز الصحي. و عليه فقد أبدى المراجع تفهمه لشرح البرنامج كما قمنا بترغيبه في طبيب عائلته من خلال أسلوب التشجيع و توضيح الايجابيات، كما قمنا بإبلاغه بإمكانية تغيير طبيب العائلة بعد مضي عام.
هذا ما لزم بيانه،،،وتفضلوا بقبول وافر التحية والاحترام ،،، السيد أحمد عباس هاشم القائم بأعمال اداري المركز مركز مدينة حمد الصحي |
HHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 20-01-31504 | 1/14/2020 12:00:00 AM | 1/19/2020 7:09:43 PM | 1/15/2020 12:00:00 AM | ||||||||
1398 | دعيج حمد ال سنان | 39474874 | طابور الصباح في الشتاء البارد وصلت المركز الساعة السادسة و خمس و اربعون و الجماعه واقفة عند باب المركز في البرد .... شيبة و شبان و نساء، الرجاء من سيادتكم أمر بفتح الباب |
التاريخ: 15 يناير 2019 تحية طيبة وبعد ،،،،،، الموضوع : طلب فتح بوابة المركز قبل الساعة السابعة صباحا، دعيج حمد ال سنان، رقم التلفون / 39474874. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمراجع المذكورة بياناته أعلاه للاستعلام عن موضوع المقترح و قد قمنا بالتوضيح له بأن البوابة الرئيسية تفتح في الساعة 6:45 صباحا حتى نسمح بدخول السيارات لفناء المركز الصحي و للمحافظة على انسيابية الحركة بالشارع و المحافظة على سلامة المرضى و منع ازدحام السيارات بالشارع، كما نقوم بفتح البوابة الداخلية في تمام الساعة 7:00 صباحا و هو يعتبر التوقيت الرسمي الذي تفتح به جميع مراكز البحرين . كما قمنا باطلاع المراجع بأن الية فتح المراكز بهذا التوقيت قد ساهم كثيرا في ترتيب وضع المركز قبل بداية الدوام و الاستعداد لاستقبال المرضى و المراجعين في الوقت المحدد لهم. و عليه فقد أبدى المراجع تفهمه لتوضيح الألية المعمول لفتح المراكز و شكرنا لتوضيح المبررات المتعلقة بالموضوع ، كما قمنا بلفت عنايته بأننا نرحب بجميع مقترحات المراجعين و التي تصب لتطوير سير العمل و الارتقاء بالخدمة، و أخيرا نسأل المولى العلي القدير له بالشفاء العاجل و القريب .
وتفضلوا بقبول وافر التحية والاحترام ،،،
السيد أحمد عباس هاشم القائم بأعمال اداري المركز مركز مدينة حمد الصحي |
HHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 20-01-73863 | 1/14/2020 12:00:00 AM | 1/19/2020 7:09:19 PM | 1/14/2020 12:00:00 AM | ||||||||
1399 | لا يوجد | لا يوجد | 3444667 | لا يوجد | الصيدلية جدا نتعب من الانتظار |
تم تحويل الملاحظة لمسؤولة قسم الصيدلية |
BHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 20-01-93450 | 1/8/2020 12:00:00 AM | 2/3/2020 8:48:55 AM | 1/8/2020 12:00:00 AM | |||||
1400 | احمد مطلق | 39665265 | اختر طبيبك ، تم تعييني غير الدكتور الذي تم اختيارة |
تم التواصل مع المريض وافاد بانه من متابعين دكتور هشام الشيخ وحاليا مسجل على طبيبة اخرى وهوه لايريد المتابعة مع هذه الطبيبة،تم ابلاغة بانة قائمة الدكتور هشام الشيخ امتلئت ولايوجد شاغر حاليا لتسجيل مرضى اضافيين عليه و الطبيبة الحالية من ذوي الكفائة و يمكنها النظر في الملف الالكتروني للمريض ومعرفة تاريخه الطبي وتم نصحة بالدخول على الطبيبة المسجل عليها . |
BKH | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-01-02342 | 1/16/2020 12:00:00 AM | 1/16/2020 1:23:20 PM | 1/16/2020 12:00:00 AM | |||||||
1401 | هبة ناجح محمود | لم يتم الذكر | رسالة شكر وامتنان اتقدم بخالص الشكر و الاحترام و التقدير من كل قلبي الى الدكتورة زينب محمود و الدكتورة وفاء عبداللطيف الى مايقدكمونة لنا من رعاية و اهتمام و اخلاص في العمللدرجة التفاني فانا دائما ما اجد منهما حلاوه الرد وكذلك الاهتمام الزائد و الاحساس بالمريضجزاخم الله كل خير ودائما في تفوق وتقدم |
تم تسليم الرسالة الى مسؤوله قسم الاسنان الدكتورة وفاء عبداللطيف |
BKH | Administrative | Appreciation | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Administration Office in Health Centers | 10855 | 10855 | 20-01-24947 | 1/16/2020 12:00:00 AM | 1/16/2020 1:50:03 PM | 1/16/2020 12:00:00 AM | ||||||||
1402 | ياسر ابو نصيب | لايوجد | 33334799 | لايوجد | عمل مسار خاص لكبار السن عند باب المركز الرئيسي |
تم التواصل مع المريض بنفس التاريخ والاخذ بفحوى اقتراحه، حيث تبين ان طلبه يتلخص في عمل مسار (تدريجي) كمسار ال(كراسي المتحركه)مقابل الباب الرئيسي وذلك ليتسنى لكبار السن الصعود فوقه دون بسهوله ودون سقوط بالاضافة الى رؤيتهم للمسار امامهم ، وقد تم ابلاغ السيد ياسر بأن الباب الرئيسي للمركز يحتوي على مسارين كالذي تم ذكره، ويقع مكانهم على جوانب الباب وقد يتعذر رؤيتهم لكبار السن القادرين على المشي، وسيتم بإذن الله رفع الاقتراح للادارة للنظر في امكانية عمل المقترح. |
NDC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 20-01-85820 | 1/16/2020 12:00:00 AM | 1/23/2021 7:58:36 PM | 1/16/2020 12:00:00 AM | ||||||
1403 | سمية الفلاح | 39079909 | يوجد دكتور اسمه امجد حنا يتلمس بشكل ملحوظ وغير ضروري عند المعاينة وتكرر الامر اكثر من مرة معي ومع نساء اخريات |
رد الطبيب المعالج د. امجد حنا : ردا على شكوى المريضة / سمية الفلاح بتاريخ 15/12/2019 حضرت المريضة تشكو من كحة وآلام بالحلق قمت بمعاينة الحلق وسماع الصدر بالسماعة من فوق الملابس وقياس الضغط وكتابة العلاج اللازم لها وللعلم هذه المريضة ارها من قبل وغير مسجل لها حضور في نظام التسجيل تحت اسمي قبل هذه المرة فكيف تقول تكرر الامر اكثر من مرة وماذا تقصد بذلك وكيف لها ان تتحقق من نساء اخريات . وتفضلو بقبول فائق الاحترام امجد حنا 5/1/2020
تم الاتصال بالمريضة من قبل رئيس مجلس الادارة وكان الرد كالتالي: سالت المريضة ماذا تقصدان الدكتور يتلمس بشكل ملحوظ وغير ضروري فقالت انه طلب منها دفع كم العباية لوضع جهاز الضغط على ذراعها لانه لم يسبق لها ان ترفع ان ترفع كم العباية لطبيب اخر . فاخبرتها بان الطريقة الصحيحة لقياس ضغط الدم يكون مباشرة على الذراع وليس من فوق العباية وانه قام بوضع السماعة على صدرها فسالتها ماذا كانت تشتكي منه فقالت الكحة ، فقلت لها ان الدكتور سوف يضع السماعه على صدرك بناءا على المرض الذي تشتكين منه وهو الكحة ... قالت المريضة وهي تضحك ارمي الشكوى وخلاص فقلت لها لطالما انك كتبت الشكوى فستسجل في نظام الشكاوى لوزارة الصحة ، والموضوع الاخر قلت تكرر معي اكثر من مرة والدكتور لم يحضر لمركز الشيخ سلمان الصحي الا لمرة او مرتين وهذه المرة هي الاولى لك كمريضة تسجلين عليه فردت المريضة وهي تضحك مزقي الشكوى وارميها .. وماذا عن النساء الاخريات ؟ فقالت المريضة بانها سالت صديقة لها تعمل موظفة في قسم السجلات اكدت لها بان الدكتور قام بنفس الحركة معها منذ فترة زمنية في مركز المحرق الشمالي ثم تذكرت وقالت بان الدكتور وضع يده على كتفها وقال لها وهو يطبطب على كتفها سلامتك .... ولكم مني جزيل الشكر والتقدير د. ياسمين عبد الرشيد نائب رئيس مجلس ادارة مركز الشيخ سلمان الصحي |
SSC | Proffesional | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10924 | 10924 | 20-01-71350 | 12/15/2019 12:00:00 AM | 1/19/2020 10:57:22 AM | 1/15/2020 12:00:00 AM | |||||||
1404 | عبدالجليل حسن | 481003622 | 39522346 | شكوى على طبيب غرفه 10. د. احمد موسى لعدم فحص المريض جيدا |
تم تنويه الطبيب بهذا الموضوع و ننتظر رد الطبيب على الشكوى ضده بعد الرد الطبيب بأنه تم فحص المريض واعطائه كافه الادوية والمعالجه اللازمه للمريض |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-01-84348 | 1/6/2020 12:00:00 AM | 12/7/2020 1:56:43 PM | 1/22/2020 12:00:00 AM | ||||||
1405 | RAJAB MANDEEL | 33311978 | SHORTAGE OF MEDICATION FOR DM AND THE HEALTH CENTER DONT ORDER THE MEDICATIONS IN ADVANCE. |
HEAD OF HEALTH CENETR CALLED THE CUSTOMER AND CLARIFY THE ISSUE EXPLAINED THE PROBLEM AND GAVE SUGGESTION TO THE PATIENT TO CONTACT THE DIABETALOGIEST IN THE HEALTH CENTER FOR ULTERNATE MEDICATION UNTIL THE PHARMACY RECIVE THE PRESCRIBED MEDICINE.
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ISC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10910 | 10859 | 20-01-27452 | 1/14/2020 12:00:00 AM | 1/24/2021 12:37:04 PM | 1/16/2020 12:00:00 AM | |||||||
1406 | ANISA RAJA | 66989091 | PATEIENT CAME TWICE FOR A DENTAL APPOINTMENT AND WAS SENT BACK TO RECEPTION TWICE THE DENTAL HYGINEST WAS RUD WITH THE PATIENT THE DENTA L HYGINEST REFUSED TO SEE THE PATIENT DUE TO THE DETAL CHAIR WAS NOT WORKING THE STAFF WAS HAVINNG 2 FEEDING HOURS SHE CALLED THE PATIENT AND NO ANSWER
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HEAD OF COUNCIL MET THE PATIENT AND THE STAFF HYGINE DENTAL DR CALLED THE PATIENT AND APOLOGISED RESCUDULE APPOINT GIVEN TO THE PATIENT REGION 2 DENTIEST WAS INFORMED |
ISC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 10910 | 20-01-27748 | 1/14/2020 12:00:00 AM | 1/20/2020 10:52:27 AM | 1/16/2020 12:00:00 AM | |||||||
1407 | murali | 38342881 | Patient complain of that the appoints finished early and lack of appointments |
Called the patients several timesout of Bahrain |
ISC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10910 | 10859 | 20-01-37314 | 1/7/2020 12:00:00 AM | 12/15/2020 9:23:22 AM | 1/29/2020 12:00:00 AM | |||||||
1409 | none | none | none | وضع لافته ممنوع التدخين عند المدخل الرئيسي للمركز |
سيتم طلب شراء وعمل اللوحة |
SJC | Administrative | Suggestion | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-01-59504 | 1/15/2020 12:00:00 AM | 1/20/2020 11:39:38 AM | 1/16/2020 12:00:00 AM | |||||||
1410 | Peto Briyan | 891010351 | 36043304 | reception - extremely unfreinfly and didn't care about the job waited 2 hours to see a doctor |
تم التواصل مع المريض وابلغني بأن منسق المواعيد أعطاه موعد بعد ساعتين وجلس في انتظار الطبيب وبعده حضر 4 مرضى قد تم ادخالهم قبله وعندما رجع للموظف ابلغه الموظف بأنهم حالات طوارئ لكنه لم يقتنع بذلك واحسن أن الموظف تعمد إعطائه موعد بعيد. تم التحقق من الموظف ابلغني بأن الأطباء يعاينون حالات الطوارئ قبل الحالات الاعتيادية وهذا المتبع لنظام التصنيف وفي بعض الأحيان هناك مرضى يذهبون مباشرة للطبيب دون انتظار مواعيدهم وأنه ليس هناك مشكلة بينه وبين المريض لتعمد إعطائه موعد بعيد |
MHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-41235 | 1/7/2020 12:00:00 AM | 1/22/2020 1:29:22 PM | 1/22/2020 12:00:00 AM | ||||||
1411 | عبدالله خالد المرغي | 34172113 | السرعة في مناداة المرضى وعدم تأخيرهم البطء في خدمة الانتظار ولا يوجد مرضى |
تم الاتصال بالمريض أكثر من مرة بيتاريخ 13+21+22/1/2020 الهاتف يرن ولا أحد يرد |
MHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-41468 | 1/7/2020 12:00:00 AM | 1/22/2021 11:24:15 PM | 1/22/2020 12:00:00 AM | |||||||
1412 | محمد الحايكي | 000909866 | 38733613 | نصح الاطباء خصوصا والموظفين عامة بتعديل اسلوبهم وطريقة معاملتهم مع المرضى ومرافقيهم قسم الاطباء/ دكتورة منى عبدالقادر معاملتها سيئة جدا معنا البحرينيين بمعنى الكلمة وعندما كان معها مريضة مصرية اصلها كانت تضحك معها والمزيد من السلبيات عليها لا يسع المجال لذكرها |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه على الطبيبة منى ابو السعود حيث افاد المريض انه قام بمراجعة المركز الصحي تاريخ 28/12/2019 وهو يعاني من سعال بسبب مرض الربو الذي يعاني منه و اثناء الأستشارة الطبية كان أسلوب الطبيبة في التكلم و التعامل معه جاف و غير جيد بالرغم من قيامها بفحصه و تقديم العلاج المناسب لحالته في غرفة المعالجة وعند ذهابه لصرف الأدوية تذكر ان لديه مشكلة أخرى في الفم لم يخبر الطبيبة عنها فقام بالتوجه للطبيبة مرة اخرى واخبرها بالمشكلة التي لديه حيث قامت بكتابة وصفة خارجية له بدون الشرح له ان الدواء غير متوفر في صيدلية المركز الصحي و ايضا لم يكن أسلوبها جيد و بين المريض انه يريد تنبيه الطبيبة لاسلوبها في التعامل و عدم التفرقة بين المرضى . تم اطلاع الطبيبة على الشكوى والتنبيه على الطبيبة بضرورة تحسين اسلوب التواصل مع المرضى و أكدت الطبيبة انها تقدم العلاج لجميع المرضى بدون اي تفرقة او تمييز . د.هيفاء أحمد الجاسم |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-65573 | 1/7/2020 12:00:00 AM | 1/22/2020 1:59:57 PM | 1/20/2020 12:00:00 AM | ||||||
1413 | بدور علي الحداد | 33192255 | سوء التعامل مع المرضى والمرافقين إلمام الموظف بلباقة الكلام مع المريض قسم المعالجة |
تم الاتصال بالمراجعة والتوضيح لها بان الاتصال لمعرفة السبب وقد اوضحت المراجعة بانها مشغولة في العمل وسوف تعاود الاتصال وكان هذا تقريبا في الساعة الحادية عشر والنصف صباحا تم الاتصال بهامره اخرى ولكنها لم ترد في حوالي الساعة الثانية عصرا وهذا للعلم |
MHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-52992 | 1/16/2020 12:00:00 AM | 1/22/2020 2:07:59 PM | 1/16/2020 12:00:00 AM | |||||||
1414 | لا يوجد | ممتاز الاسنان المواعيد بعيدة ويرجى توفير اطباء اكثر ومواعيد اكثر |
جاري العمل لتوفير عيادة ثالثة في القريب ان شا الله |
MHC | Administrative | Suggestion | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-01-80433 | 1/16/2020 12:00:00 AM | 1/22/2020 2:11:27 PM | 1/16/2020 12:00:00 AM | |||||||||
1415 | محمد | 34390190 | شكر وتقدير للموظفة فاطمة الصيدلانية |
تم الاتصال بالمريض عدة مرات و لكن هاتفه كان مغلق. و تم شكر الموظفة لما قدمته من مساعدة للمراجع و تم رفع الموضوع للإدارة
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BKH | Administrative | Appreciation | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-01-06142 | 1/23/2020 12:00:00 AM | 1/28/2020 10:10:45 AM | 1/28/2020 12:00:00 AM | ||||||||
1416 | لم يتم الذكر | 39027108 | انني مريضة ضغط وعدم وجود حبوب الضغط نوفيسيكه ومن مده طويلة وانا اشتري الدواء من الصيدلية لعدم توفره في المركز |
تم الاتصال بالمريضة التي اشتكت عن عدم توافر دواء الضغط النورفاسك و قد وضحت للمراجعة ان دواء الضغط متوفر ولكن انتاج شركة اخرى و هو نفس المادة الفعالة و نفس التركيز و لكن أصرت امها لا ترتاح على هذه النوعية و تريد النوع الاصلي . |
BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 11059 | 20-01-56826 | 1/23/2020 12:00:00 AM | 1/26/2021 10:56:38 AM | 1/28/2020 12:00:00 AM | |||||||
1417 | ali isa yousif | 36535670 | توظيف ممرضين زيادة |
تم ارساله الى مسئول التمريض بتاريخ 21 يناير للتواصل مع المراجع رد مسئول التمريض تم التواصل بالرقم المدون خمس مرات - لا يسمح باستقبال المكالمات بتاريخ 3/ فبراير 2020 |
MJK | Administrative | Suggestion | Nursing | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 20-01-09316 | 1/7/2020 12:00:00 AM | 2/3/2020 8:43:14 AM | 2/3/2020 12:00:00 AM | ||||||||
1418 | مريم يوسف الصباغ | 33991188 | هي عبارة عن ملاحظة ايجابية وشكر وتقدير للدكتورة نوره الكعبي لسعة صدرها وتعاملها الراقي خلال زيارتي لها واحتوائها للموضوع وللمرض والمريض. شكراً من القلب لوجود مثل هؤلاء الطبيبات الكفؤ والقديرات، لها كل التحية والأحترام |
تم ارسال التقدير الى الطبيب المسؤل للتواصل مع المراجع بتاريخ 21 يناير 2020 تم الاتصال بالمراجع ولكن لا يوجد رد من المراجع على الهاتف |
MJK | Proffesional | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 20-01-00755 | 1/20/2020 12:00:00 AM | 2/11/2020 6:24:20 AM | 2/10/2020 12:00:00 AM | ||||||||
1419 | لولوه عبدالله البنعلي | 66361181 | بالنسبه لأدويه مرضى السكري (الانسولين) اقترح بتعدد انواع العلاجات خاصتا انها بنفس الاسعار اغلبها ولكن تختلف حاجه المريض للدواء بين فترات زمنيه مختلفه ( مثلا انا استخدمت فتره طويله لعلاج (اللانتوس ) ) ولكنمن قبل 3 سنوات جسمي يرفض الدواء لذلك وصلت جرعتي إلى 60 وحده وهذا كثيرا !! بينما يحتاج جسمي إلى نقط 20 وحده من الركسييا !! |
تم التواصل مع المريضه واتضح ان الطبيب المعالج لها في الطب الخاف وصف لها اقلام انسولين tresiba الغير متوفره في الوزاره وكان مفعول هذا الدواء ممتاز لحالتها لذلك تطالب بأن توفره الوزارة لها .. اوضحت مسووله الصيدليه للمريضه ان اليه تدخيل دواء جديد تحتاج إلى وقت ومراحل عديده وان لجنه drug and therapeutic هي من تقرر ضم الدواء من عدمه حسب متطلبات الاطباء المعالجين ، وستقوم مسووله الصيدليه برفع طلب المريضه للادراه والمسوولين |
HKC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-01-41647 | 1/20/2020 12:00:00 AM | 1/26/2020 10:38:12 AM | 1/23/2020 12:00:00 AM | ||||||||
1420 | حمد عبدالعزيز احمد النهام | 33992588 | غرفه الاسنان رقم (1) الدكتورة المتواجده فيها تعامل الاطفال بعنف ابني عبدالملك النهام تم ادخاله عليها وكانت تصارخ على الطفل وعلي وخلعت نصف ضرسه بدون تخدير والنصف الاخر بتخدير بعد ان ضربه للثه برئس الابره اكثر من مره |
تم الاتصال بولي امر المريض ومن خلال مسووله قسم الاسنان وتبين ان بعد قيامه بالتوجه لقسم الاسنان غرفه (1) حيث اخبروه السجلات بانتهاء مواعيد الاسنان والتوجهه لقسم الاسنان لتقيم حاله الطفل (طوارى او يحتاج موعد مسبق) اخبر الطبيبه بحاله ابنه ( السن مكسور وانه لايستطيع الاكل قامت بالصراخ عليه : ( اشفيه ليش ماياكل اشفيه اشفيه ) ) فحاول الاب امتصاص غضبه لينهي علاج ابنه وقامو بإعطاءه ورقه تسجيل وعند رجوعه قامت الطبيبه بخلع السن بدون بنج وبعد خلع النصف طلبت من المساعده اعطاءها البنج وقامت بالصراخ على الطفل لتحركه وقامت بخلع المتبقي منه ملاحظات الاب: العنف والصراخ على الطفل ونفسيه الطفل حتى بعد رجوعه المنزل وبكاءه .. لماذا قبلت تسجيلنا اذا كانت غير راغبه في العمل. وبعد سؤوال الطبيبه د.سارة افادت بأن الخلع تم تحت تأثير البنج ولم يتم الخلع على جزئين والاب حاول تثبيت الابن اثناء الابراه وهي من طلبت منه ان لايفعل بالقوه.. واثناء خروجهم من العياده لم يبدي اي استياء |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-01-24406 | 1/22/2020 12:00:00 AM | 1/26/2020 10:49:02 AM | 1/23/2020 12:00:00 AM | |||||||
1421 | حسن علي صالح الصالح | 33328861 | يجب تطوير المستشفى اكثر من كذا عدم الاهتمام فل مرضى وعدم حس العلاج |
تم التواصل مع المراجع اكثر من مرتين ولايوجد رد على نفس الرقم |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-01-74531 | 1/23/2020 12:00:00 AM | 1/26/2020 10:52:47 AM | 1/26/2020 12:00:00 AM | ||||||||
1422 | يحيى ناجي احمد سعيد | 33434856 | قسم السجلات حيث رفض ادخال الاطفال وهم بحاله سيئه جدا حيث يعانون من سخونه وقرحه في الفم بحجه انهم لايحملوت بحوزتهم جوازات السفر وطلب 7 دينار مقابل دخزلهم وتم ابلاغه بان الجوازات بحوزه الوزاره حاليا لتجديد اقامتهم الا انه اصر على عدم الدخول الا بعد دفع 7 دينار لكل طفل علما بأنني من منتسبي وزارة الداخليه |
تم التواصل مع المريض عده مرات ولكن لايوجد رد تم التواصل مع الموظف نفسه وتبين بأن عائله المريض عليهم دفع الرسوم في حاله رغبتهم للدخول على الطبيب وذلك لأنتهاء الاقامه وعدم وجود تأمين صحي في lmra ن وعدم تعاون المريض معه لفهم الاجراءات وتقبلها . |
HKC | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10210 | 20-01-81183 | 1/22/2020 12:00:00 AM | 1/24/2021 10:07:00 AM | 1/26/2020 12:00:00 AM | |||||||
1423 | لا يوجد | لا يوجد | نقص في الأدوية لمرضى السكر |
لا يوجد رقم اتصال أو اسم |
NAC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-01-96289 | 1/16/2020 12:00:00 AM | 1/24/2021 11:17:23 AM | 1/27/2020 12:00:00 AM | |||||||
1424 | عبير زايد | 33135344 | abeerzaed3@gmail.com | اتمنى أن يتم استلام البطاقات لمواعيد الاسنان من قبل الحارس في الخارج تفادياً للوقوف في البرد وحيث أن الرجال يزاحمون النساء ويحصلون على الأوراق أو الارقام والبعض يأتي مبكراً و لا يحصل على رقم التزاحم على ألأرقام من أجل اخذ موعد أسنان
اتمنى النظر في الموضوع ولكم جزيل الشكر |
تم الاتصال بصاحبة الاقتراح وشكرها وأننا سوف نعمل جاهدين لحل الموضوع |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-01-19635 | 1/20/2020 12:00:00 AM | 1/27/2020 11:32:17 AM | 1/23/2020 12:00:00 AM | |||||||
1425 | Susan F Hall | 630409633 | 39241902 | susanfhall10@hotmail.com | Dental department excelent. Blood collection very efficiant.
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تم تحويل الى الجهات المعنية للعلم |
NAC | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-01-59870 | 1/21/2020 12:00:00 AM | 1/24/2021 11:11:19 AM | 1/27/2020 12:00:00 AM | ||||||
1426 | Nash Vs | 36218573 | nasbvs7@gmail.com | Dear sir, I came here today1:30pm and the staff said come between 5 to 9 pm 7pm evening again we came here and the staff said appointment is full cannot consult the doctor. How can they say like that . |
تم الاتصال للشخص المشتكي واخباره بالاليه المتبعه بعد انتهاء المواعيد مع العلم انه اخبرنا أنه توجه للتمريض وقيموا حالته بانها غير طارئه ووجهوه للحضور الفتره المسائيه وبسبب تأخر انتهت المواعيد لانها عدد معين لكل طبيب وتفهم الاليه |
JHC | Administrative | Complaint | Appointments | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10863 | 10863 | 20-01-61482 | 1/2/2020 12:00:00 AM | 1/28/2020 11:37:45 AM | 1/27/2020 12:00:00 AM | ||||||
1427 | ايمان علي محمد | 32005559/32119997 | اسلوب تعامل ورفض علاج من قبل فنية الاسنان في الفترة المسائية حضرت لي المكتب صباح هذا اليوم، تشتكي بعصبية وبحرقة على طريقة اسلوب ورفض علاجها من قبل فنية الاسنان السيدة/ كبرى حسين، المناوبة بمركز الدير الصحي يوم امس 22/1/2020 مساءً، وتتلخص شكواها حسب قولها بوجود موعد لديها يوم امس الساعة 17.00 ولكن المريضة تأخرت بالوصول حوالي ثلث ساعه، وعند مراجعتها لفنية الاسنان ابلغتها انها متأخرة عن موعدها ولا تستطيع رؤيتها، فذهبت المريضة لقسم السجلات من اجل تجديد الموعد ليوم اخر، فأبلغتها موظفة السجلات بتوفر موعد بنفس اليوم الساعة 18.00 مساء، وتم حجز الموعد لها، وعند انتظار المريضة ووصول وقت موعدها لم يتم مناداتها، وظلت تنتظر حوالي 5 دقائق، فخرجت فنية الاسنان واشارت اليها بالقدوم لها، وعند دخولها ابلغتها ان تذهب الى قسم التمريض لقياس الضغط، فأبلغتها المريضة انني قمت مسبقاً بقياس الضغط لديهم، فاشتاطت الموظفة غضباً على المريضة وقالت لها (انتي شلون يقيسون لج الضغط بدون طلب مني)، و تركت المريضة في الغرفة متوجهه لقسم السجلات، وقامت بالصراخ عليهم بسبب اعطائهم للمريضة موعد اخر بنفس اليوم، فتم ابلاغها اولاً بأنك لم تقومي برؤية وعلاج المريضة في موعدها الاول وثانياً توفر موعد في نفس اليوم بدلاً من بقاءه دون مريض، وبعد انتهائها من السجلات توجهت لقسم التمريض والصراخ عليهم بسبب قياسهم لضغط المريضة دون وجود طلب منها، ومن ثم رجعت لقسم السجلات وابلغتهم بإلغاء موعد المريضة الثاني، وقد تم حدوث كل هذه الفوضى والمريضة تنتظر في غرفة الفنية، مما اضطرها الى القدوم للسجلات وابلاغهم بان هذه الموظفة غير متعاونة جداً ولا تريد تلقي العلاج منها |
تم رفع الشكوى لمسئول فنيات الاسنان السيد/ حسام شبلاق والى الادارة المعنية بانتظار اتخاذ الاجراء اللازم |
NDC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10852 | 10852 | 20-01-94901 | 1/23/2020 12:00:00 AM | 2/16/2020 9:13:16 AM | 1/23/2020 12:00:00 AM | |||||||
1428 | Noor | 66341994 | العياده العامه- دكتور علي العكري كان لدي موعد في تمام الساعه 10 وتأخرت 3 دقايق ولن أجد أحد في الغرفة وانتظرت حوالي ساعة و10 دقائق ودخلت على الدكتوره المسئولة وقدمت الشكوى |
تم الاتصال للمريضه فالهاتف مغلق وتم الاستفسار من الطبيبه المسئوله بأنها عالجت المريضه وانهت الموضوع معها |
JHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-02-51109 | 1/28/2020 12:00:00 AM | 2/2/2020 12:46:31 PM | 1/28/2020 12:00:00 AM | |||||||
1429 | خاتون عبدالجليل | 900302852 | 38009266 | قسم المختبر ليس لديهم مهنيه وسيئين في التعامل مع المرضى الرجاء اعطاء الموظفين دورات في اللباقه مع المرضى |
تم الاتصال للمريضه من قبل مسئولة المختبر وتبين أن المريضه لم تكن تعرف طريقة توزيع الارقام للدخول على المختبر وطريقة الفحص وقامت المسئولة بشرح الاليه للمريضه بدقة وانتهى الموضوع غير ان المريضه دخلت وتم سحب لها الدم بدون أي تأخير |
JHC | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-02-16667 | 1/20/2020 12:00:00 AM | 2/2/2020 1:02:44 PM | 2/2/2020 12:00:00 AM | ||||||
1432 | عبدالله ملك | 39613334 | أجهزة قياس الضغط بحاجة الى صيانة لأن قراءتها متفاوته و متباعده جداً |
تم الاتصال بالمريض صاحب الشكوى بتاريخ 3/2/2020 وتم توضيح بأن الأجهزة يتم عمل صيانة لها من قبل الأجهزة الطبية سنوياً وقد تم استرضاء المريض قبل مسئولة التمريض |
NAC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-02-09808 | 1/30/2020 12:00:00 AM | 2/5/2020 8:58:52 AM | 2/3/2020 12:00:00 AM | |||||||
1433 | - | - | your web is very slow and couldnot open the page to make the appointment on weekends |
لايوجد رقم للتواصل مع المراجع لايمكن الحجز عن طريق الموقع الالكتروني في ايام الاجازات الرسميه . |
HKC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-02-44516 | 1/20/2020 12:00:00 AM | 2/4/2020 11:40:10 AM | 2/2/2020 12:00:00 AM | |||||||
1434 | اليافعي | شكرا لكم جميعا كان الله في عونكم اسئل الله الشفاء لجميع المرضى المسلمين والمسلمات |
HKC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-02-25482 | 1/20/2020 12:00:00 AM | 2/4/2020 11:42:21 AM | 2/2/2020 12:00:00 AM | ||||||||||
1435 | mohammad hamza | 36437876 | hamza.sadiq121@gmail.com | room 6 (09:00pm) counsalting time pathing room 6 multiple complaine he has sugetion incures time more so patents can talk. Told me to hurry up. Doctor was in a lot of hurry to linish all the patents they should focus on the one presant |
تم الاتصال بالمراجع من قبل مسووله الاطباء وتبين ان قدم الطبيب الخدمه بكفاءه وهو يقترح زياده وقت الاستشاره ليتمكن المريض والطبيب لاطول وقت في الاستشاره الواحده مع تعدد الاسئله. |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10210 | 20-02-08185 | 1/20/2020 12:00:00 AM | 1/24/2021 10:07:33 AM | 2/2/2020 12:00:00 AM | ||||||
1436 | فهد احمد فهد | 36414044 | عند خروجي من دورة المياه سائله عامل النظافه عن مناشف اليد فلم يجبني واغلق باب دورة المياه المعاقين في وجهي ولم يحترمني كمراجع او كمريض حيث اني احسست بالإهانه من قبل عامل التنظيفات |
تم الاتصال بالمراجع وبين أن دورات المياه لايوجد بها مناشف وقد طلب من عامل النظافه ولكن لم يستجب له، وبعد نصف ساعه وجد المراجع عامل النظافه نفسه واعتذر له في نفس الوقت لعدم سماعه . تم التحدث لعامل النظافه لحسن التعامل والتعاون من مراجعين المستشفى . |
HKC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-02-13069 | 1/31/2020 12:00:00 AM | 2/6/2020 9:12:06 AM | 2/6/2020 12:00:00 AM | |||||||
1437 | --- | -- | -- | رضى المراجع في تعامل مع موظفي المركز عامه ممتاز رضى المراجع في تقييم السرعه الخدمات جيد رضى المراجع عن الخدمة المقدمة ممتاز
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ZHC | Administrative | Appreciation | Administration | High | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 20-02-64427 | 2/6/2020 12:00:00 AM | 11/24/2020 1:06:19 PM | 2/6/2020 12:00:00 AM | ||||||||
1438 | ميرزا الخواجة | لا يوجد | 39083451 | mirzaaa320@gmail.com | فتح المركز 24 ساعة من اجل تخفيف الضغط عن السلمانية |
تم الاتصال بالعميل لكن تعذر ذلك ربما لعدم صحة الرقم أو أنه مغلق. و بالنسبة لاقتراح المريض فهذا القرار يرجع للإدارة العليا مع وجود عدة مراكز صحية تعمل على مدار الساعة يمكن للمرضى الرجوع لها عند انتهاء ساعات العمل بالمركز. |
BQC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 10851 | 20-02-52586 | 1/23/2020 12:00:00 AM | 12/8/2020 1:48:15 PM | 12/8/2020 12:00:00 AM | ||||||
1439 | علي ميرزا منصور جعفر الصفار | لا يوجد | 39253133 | none@email.com | هل من المعقول أن تنتهي المواعيد الساعة السادسة و عشرين دقيقة مساء |
تم التواصل مع العميل للاستفسار عن مشكلته فأفاد بأنه مرتاح من خدمات المركز و تعامل الموظفين إلا أنه فوجيء في أحد الأيام بانتهاء المواعيد مبكراً بينما كان المركز وقتها يفتح من الساعة الخامسة إلى التاسعة مساءً، فتم إخباره بتغير مواعيد عمل المركز لتكون من السابعة صباحاً حتى السابعة مساءً و إطلاعه على إمكانية حجز المواعيد بالهاتف أو أونلاين لتفادي هذه المشكلة. كما يمكنه إخبار الموظف إذا كانت حالته طارئة ليطلعه على الإجراءات التي يمكن اتباعها. |
BQC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 10851 | 20-02-43291 | 1/23/2020 12:00:00 AM | 12/8/2020 1:44:54 PM | 12/8/2020 12:00:00 AM | |||||
1440 | ليلى حسن | 33014075 | لقد طلبت تغيير دكتورة التي علينا حالياً الى دكتورة ( مالا ) لكن دون أي اهتمام من الموظفين حيث أعاني معهم أكثر من 8 شهور وعود كاذبة يقولون بنتصل فيش لكن دون أي اهتمام كل مرة أجي المركز وأقول لهم غيروني لكن ؟؟؟ رجاءاً رجاءاً أريد دكتورة ( مالا ) |
تم الأتصال بالمريضة وشرح آلية التسجيل وقد اعتذرت على التقييم السيئ التقييم سيئ لعدم معرفتها بإجراءات حيث تم إبلاغها بآلية التبديل حسب العدد المسموح به لكل طبيب والطلبات الأخرى والعدد المسموح لكل طبي. |
KHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 20-02-32261 | 1/26/2020 12:00:00 AM | 2/9/2020 8:01:12 AM | 2/6/2020 12:00:00 AM | |||||||
1441 | turki rashid | 32322910 | الكل تمام صوت المكرفون ما ينسمع |
تم التواصل مع المراجع عن طريق اداري المركز، وتم سؤاله عن اي منطقة التي يوجد بها خلل، فاخبرنا ان الغرف 1و2و3 الصوت ضعيف، فشكرناه على حسن تواصله معنا واننا سنقوم بالالزم.
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MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-02-14076 | 1/31/2020 12:00:00 AM | 1/24/2021 7:24:01 AM | 2/6/2020 12:00:00 AM | |||||||
1442 | عبد الحسين علي | 39195595 | أطلب من الله سبحانه وتعالى التوفيق للجميع لخدمة المرضى |
تم الإتصال بالمريض وتقديم الشكر له على حرصه ودعاءه لجميع العاملين بالمركز وما يقمدمونه من جهود كبيرة وخدمات صحية جليلة في ظل الضعط الكبير الذي يعاني منه المركز. |
KHC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 20-02-13248 | 2/2/2020 12:00:00 AM | 1/24/2021 9:53:21 AM | 2/6/2020 12:00:00 AM | ||||||||
1443 | مريض سكر | عدم توفر الادويه لعلاج السكر منها الاشرطه والابر ومستلزماتها في المركز الصحي مركز حمد كانو الرفاع |
لايوجد رقم للتواصل مع المراجع.. يتم صرف الادوات فورا بعد استلام الطلبيه |
HKC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-02-58407 | 2/2/2020 12:00:00 AM | 2/9/2020 8:38:02 AM | 2/6/2020 12:00:00 AM | ||||||||
1444 | سمير | لا يوجد | 33873211 | تغيير موظفي الاستقبال و حراس الامن و النظافة |
تم التواصل مع المريض و معرفة ماهية هذا التغيير للموظفين بالاقسام المذكورة اعلاه و قد تبين ان المعاملة هي السبب تم حث الموظفين على مراقبة تعاملهم مع المرضى و المراجعين و من جهة المسئول عليهم كذلك . |
RHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 20-02-93586 | 2/6/2020 12:00:00 AM | 1/24/2021 8:45:01 AM | 12/30/2020 12:00:00 AM | ||||||
1445 | 00 | 00 | 33369259 | الرجاء التعامل مع المرضى بأسلوب لأئق من قبل الممرضة وعدم الصراخ عليهم موظفة قسم تنظيف الأسنان تتكلم بأسلوب غير لائق بعد الغائها الموعد المحدد لي وتقول روح اشتكي بالوزارة انا ماقدر اسويلك شي / أسلوب الموظفة غير لائق بالتحدث |
تم التواصل مع المريض وسماع الشكوى مباشرة منه تم اعطائه موعد مع فنيي الأسنان غير الملغى حسب مايناسبه كما تم مخاطبة الموظفة المعنية بالشكوى وقمنا بمحاسبتها على خطئها وكذلك تم التحدث مع منسقة المنطقة لتفادي تكرار مثل هذه الشكوى في المستقبل |
ALH | Administrative | Complaint | Behavioral | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 20-02-89408 | 1/27/2020 12:00:00 AM | 2/9/2020 9:32:30 AM | 1/30/2020 12:00:00 AM | ||||||
1446 | أحمد حبيب | 39369005 | بعد التحية
لماذا هذا التضييق على المراجعين من المواطنين بشأن أخذ المواعيد والوقت المحدد لذلك،أليس من الأحرى بالأطباء أن يستمروا بوظيفتهم الإنسانية حتى نهاية الدوام الرسمي الملاحظ ان المستوصف خالي من المراجعين والأطباء بمكاتبهم جالسين دون عمل والمراجع يرجع إلى البيت دون أخذ العلاج بسبب أخذ الموعد، أرجو أخذ الموضوع بالجدية مع تحياتي |
تم الإتصال بالمريض تاريخ 23.1.2020وأفاد التالي: عدم توفر المواعيد مع ملاحظة خلو المركز من المرضى،كما اقترح استغلال وقت الفراغ الضائع من قبل الأطباء لتدخيل مرضى آخرين (في حال عدم حضور المريض)،وتم بيان التالي للمريض من خلال إداري المركز أنه ومن خلال حجز المواعيد بواسطة الإتصال المركزي للمواعيد وكذلك من خلال نظام حجز المواعيد الإلكتروني يتم حجز المواعيد وأن المرضى يحضرون قبل الموعد بقليل. كذلك تم اشعاره أن الحالات الطارئة للمرضى لا ترجع بل تسجل حتى بعد انتهاء المواعيد وذلك من خلال قسم التصنيف وبالتالي السجلات الصحية،،كماأفاد رئيس مجلس الإدارة أن النظام المعمول به لحجز المواعيد وضح تماما من قبل إداري المركز |
SHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11993 | 10866 | 20-02-69964 | 1/23/2020 12:00:00 AM | 1/24/2021 11:57:13 AM | 1/23/2020 12:00:00 AM | |||||||
1447 | زينب السيد رضا أحمد سلمان | 960601830 | 39994526 | الرجاء تبيان أخلاقيات مهنة الطب الحقيقي إذ تعرضت لمعاملة لا أخلاقية بسبب التأخير عن الموعد المحدد،وتمت إهانتي لفضيا من قبل الطبيب المخصص لغرفة رقم 1،الرجاء التواصل بهذا الخصوص. |
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SHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11993 | 10230 | 20-02-40480 | 1/11/2020 12:00:00 AM | 2/4/2021 9:04:35 AM | 2/6/2020 12:00:00 AM | ||||||
1449 | صفاء عبدالعزيز الشيباني | 66999667 | الرجاء تغير الدكتور االذي كان موجود اليوم في غرفة رقم 5 لإهماله الشديد (يحيى). دخلنا له بسبب وجود ألم في الأسنان وكان شديد الانشغال بالأكل واستخدام هاتفه لمشاهدة مسلسل، وكتب ابرة (فولترين) وأختي تعاني من حساسية منها، وبسبب انشغاله لم ينتبه لذلك.
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رد رئيس مجلس الادارة
السلام عليكم
بالنظر الى الشكوى المقدمة من قبل الاخت صفاء عبدالعزيز فقد تم الاتصال بها في يوم الاثنين 10/2/2020 وقد أوضحت بأنها قامت بزيارة المركز الصحي بتاريخ 24/1/2020 في الفترة المسائية بصحبة أختها المريضة (دعاء عبدالعزيز مصطفى )حيث كانت تعاني من الم شديد في الأسنان بعد عملية خلع السن و تم تسجيلها على د.يحيى مبرووك حيث قامت بالدخول على الطبيب وكان منشغلا في هاتفه النقال وبالأكل وقتها.. وأوضحت بأن الطبيب قد وصف للمريضة ابرة فولتارين دون الرجوع للملف الطبي الذي يوضح بأن المريضة لديها حساسية من الفولتارين و بعدها توجهت المريضة لقسم التمريض ورفضت أخذ الابرة وقام الممرضات بمحاولة الاتصال بالطبيب لتغيير الابرة ووصف دواء اخر لكنه لم يرد على الهاتف فخرجت المريضة من المركز الصحي دون تلقي العلاج..وقد تم التواصل مع مقدمة الشكوى واخبارها بأنه سوف يتم تنبيه الطبيب المعني حيث انه يتوجب عليه عدم الانشغال بالهاتف أو الأكل في العيادة كما يتوجب عليه الانتباه لوجود أي حساسية قبل وصف الابرة.. وحيث أن الطبيب المعني بالشكوى حاليا في إجازة سنوية خارج البحرين فانه سيتم التواصل معه لتوضيح حيثيات الشكوى حال رجوعه من الاجازة.
د.مها الملا رئيس مجلس الإدارة ____ |
MJK | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-02-76328 | 1/24/2020 12:00:00 AM | 2/11/2020 8:04:49 AM | 1/29/2020 12:00:00 AM | |||||||
1450 | علي الغسرة | 37233213 | الاطباء.. الرجاء توفير الاطباء طوال الاربع وعشرون ساعة... المركز كبير والمرضى كثر .... |
تم الاتصال اكثر من مرة دون رد من قبل المراجع |
MJK | Administrative | Suggestion | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-02-49903 | 1/29/2020 12:00:00 AM | 1/24/2021 7:25:07 AM | 2/13/2020 12:00:00 AM | ||||||||
1451 | نعمان محمد | 890134693 | 33305268 | دخلت على الدكتوراسلوبه ما يعجبني كان يصارخ علي واخبرت موظفة الاستقبال اني اغير الدكتور |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه على الطبيب السيد جودة حيث افاد المريض انه متنازل عن الشكوى وانه لا يريد اي اجراء بحق الطبيب سوى التنبيه , حيث قام بمراجعة المركز الصحي بتاريخ 11 يناير2020 حيث كاني يعاني من ألم بالأسنان وطلب علاج للألم واجازة مرضية الا ان الطبيب رفض و قام بالانفعال عليه والصراخ ونهض من على كرسيه وطرده من الغرفة. تم التنبيه على الطبيب بضرورة تحسين اسلوب التواصل مع المرضى والانتباه لاعطاء المريض حقه الكامل أثناء الأستشارة الطبية لضمان تقديم أفضل خدمة صحية ممكنة للمراجعين في المركز الصحي . تم أخبار المريض بالقيام بتنبيه الطبيب لتفادي تكرار مثل هذه الشكوى. .
د.خلود العصفور نائب رئيس مجلس أدارة مركز المحرق الصحي 29يناير2020 |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-02-71348 | 1/16/2020 12:00:00 AM | 2/11/2020 8:59:46 AM | 1/29/2020 12:00:00 AM | ||||||
1452 | علي قائد | 830510532 | 33518624 | اقدم شكواي هذا بحق ماتسمى بالدكتورة منى قدمت إلى المستشفى في الساعة السابعة والربع من يوم الاربعاء الموافق 8/1/2020 ليلا وعندما كنت منتظرا إلى حوالي الساعة الثامنة وإذا بها لم تستدعيني وحين أخبرتها بذلك قالت لي انتظر وإذا بها تنادي غيري فلما دخلت عليها وقلت لها لماذا فإذا بها تغلط عليا وتكلمني بحقارة وقلة حياء فقلت لها سأشتكي عليك فقالت اعلى مافي خيلك اركبه والامر لكم يا ادارة المركز |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه على الطبيبة منى عبدالقادر حيث افاد المريض انه متنازل عن الشكوى وانه كان في حالة من الغضب وقتها حيث قام بمراجعة المركز الصحي بتاريخ 8 يناير2020مع زوجته لمراجعة نتائج تحاليلهما وقد كان متأخرا عن موعده 10 دقائق..فقامت الطبيبة بمراجعة نتائج تحاليل الزوجة على عجل واخبرته انها ستراجع نتائج تحاليله بعد الاستراحة وبعد الاستراحة قامت باستدعاء مرضى آخرين فذهب اليها للاستفسار وكانت معاملتها غير جيدة ووجها عابس .وبمراجعة اي صحة وجد ان الطبيبة سجلت ان المريض وصل متأخر واخبرته انها ستراجع نتائجه بعد الاستراحة وبعد الاستراحة قامت بالمناداة على مريضين وفوجئت بدخوله وصراخه. تم التنبيه على الطبيب بضرورة تحسين اسلوب التواصل مع المرضى والانتباه لاعطاء المريض حقه الكامل أثناء الأستشارة الطبية لضمان تقديم أفضل خدمة صحية ممكنة للمراجعين في المركز الصحي . تم أخبار المريض بالقيام بتنبيه الطبيب وضرورة مراعاة وجود مواعيد آخرى لتفادي تكرار مثل هذه الشكوى. . د.خلود العصفور نائب رئيس مجلس أدارة مركز المحرق الصحي 29يناير2020 |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-02-77899 | 1/16/2020 12:00:00 AM | 2/11/2020 9:20:35 AM | 1/29/2020 12:00:00 AM | ||||||
1453 | عبدالرحمن راشد الجزاف | 890607486 | 39854548 | احضرت زوجتي وهي تعبانة ودخلت الغرفة رقم 5 وحبيت اخبره من جم يوم جيث مع زوجتي وهي تعبانة وكتبت لي نفس الدواء وللعلم اكلمه باحترام وهو يحاول يستفزني ونرجو التعاون مع المرضى ولدينا رضيع عمره (شهر) |
الرد على شكوى زوج المريضة لولوة عبدالرحمن الرقم الشخصي للمريضة 860608972 الرقم الشخصي لمقدم الشكوى (عبدالرحمن راشد) 890607486 هاتف 39854548 تم التواصل مع مقدم الشكوى بخصوص الشكوى المقدمة منه على الطبيب أحمد يسري حيث افاد ان زوجته المرضع كانت تشكوى من نزلة برد منذ عشرة ايام ولم تتحسن فقام بمراجعة المركز الصحي بتاريخ 14 يناير2020وان الطبيب قام بوصف نفس الأدوية التي وصفت لها سابقا وعندما طلب منه ان يعطيها محلول وريدي او بخار قام الطبيب بالصراخ واخباره انه هو الطبيب و هو من يقرر العلاج وكان اسلوبه غير جيد. تم التنبيه على الطبيب بضرورة تحسين اسلوب التواصل مع المرضى والانتباه لاعطاء المريض حقه الكامل أثناء الأستشارة الطبية لضمان تقديم أفضل خدمة صحية ممكنة للمراجعين في المركز الصحي . تم أخبار المريض بالقيام بتنبيه الطبيب آخرى لتفادي تكرار مثل هذه الشكوى. . د.خلود العصفور نائب رئيس مجلس أدارة مركز المحرق الصحي 29يناير2020 |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-02-73677 | 1/16/2020 12:00:00 AM | 2/11/2020 9:38:25 AM | 1/29/2020 12:00:00 AM | ||||||
1454 | لا يوجد | لا يوجد | بعض الأطباء تحتاج إلأى توجيه للتعامل الانساني مع المرضى وعدم تحقيرهم لجهلهم ببعض الأمور الإدارية في المركز |
لا يوجد رقم هاتف للتواصل |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-02-80416 | 1/23/2020 12:00:00 AM | 2/11/2020 9:41:16 AM | 1/23/2020 12:00:00 AM | |||||||
1455 | يوسف محمد | 590402765 | 39437555 | يجب الزام العاملين في النظافة والحمامات لبس قفاز اليد للضرورة |
تم التواصل مع المريض وشكره على الملاحظة وتم التنبيه على المنظفين بضرورة لبس القفاز في حال التنظيف |
MHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-02-68619 | 1/29/2020 12:00:00 AM | 2/11/2020 10:06:16 AM | 1/29/2020 12:00:00 AM | ||||||
1456 | لولوة المضاحكة | 570109175 | 34230088 | بعد فحص الدم ابلغني الدكتور ان عندك خمول في الغدة الدرغية حسب فحص الدم واعطاني حبوب لم استخدمها وذهبت الى مستشقى خاص واعلمني انه ليس لديك خمول في الغدة |
تم التواصل مع المريضة بخصوص الشكوى المقدمة منها حيث أفادت انها قامت بمراجعة الطبيب في غرفة 2 لمعرفة نتيجة الفحوصات التي قامت بها بالمركزالصحي و ان الطبيب ابلغها ان لديها خمول في الغدة الدرقية و قام بصرف علاج لها ولكن لم تشعر بارتياح من تشخيص الطبيب حيث لم تكن تعاني من اعراض خمول و لم يقم الطبيب بالسؤال عن اي اعراض خاصة بالخمول وان سبب قيامها بالفحوصات وجود الام في الساق فقط وقامت بالذهاب لمستشفى خاص لعمل فحص فيتامين دال وللتأكد قامت بعمل فحص الغدة الدرقية و حسب كلامها اخبرها الطبيب في المستشفى الخاص ان نتيجة الغدة الدرقية طبيعية. تم مراجعة الملف الألكتروني للمريضة حيث تبين وجود اختلال بسيط في تحليل الغدة الرقية كالتالي : TSH (8/1/2020): 6.31 TSH (16/5/2019): 6.9 TSH (29/8/2018): 5.75 TSH (27/11/2017): 7.87 TSH (24/4/2016): 5.99 تم مناقشة الطبيب(د. محمد شحاتة ) في الشكوى حيث أفاد انه بسبب وجود الاختلال منذ سنوات بالاضافة الى ارتفاع نسبة الكوليسترول قام بوصف جرعة بسيطة من دواء . thyroxin 25mcg تم الشرح للمريضة ان النتائج الموجودة في الملف الألكتروني الخاص بها تبين وجود اختلال بسيط في نتيجة هرمون الغدة الدرقية منذ سنوات و لكن المريضة طلبت ان يقوم الطبيب بشرح أسباب صرف العلاج و التشخيص بطريقة واضحة و عدم اعطاء تشخيص قد يسبب قلق للمريض دون الشرح الوافي . تم الطلب من الطبيب شرح النتائج للمريض بشكل واضح منعا لاي لبس ومناقشة المريض في الخطة العلاجية و الحصول على موافقة المريض عليها . د.هيفاء أحمد الجاسم 3/2/2020 |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-02-12043 | 1/29/2020 12:00:00 AM | 2/11/2020 11:27:21 AM | 2/3/2020 12:00:00 AM | ||||||
1457 | هند الظاعن | 35544354 | الاسنان: اللي قاعد يصير مهزلة كل دكتور يقول كلام وكل واحد يسبب عطلة للمريض من غير مراعاة لوضعه الصحي والتعب والالم وكأنهم يقولون لنا روحوا خاص. انا انتظرت اسبوع على ضرس مكسور والدكتورة فحصته مسبقاً وبعدها جيت المركز عشان خلع وكل هذا التأخير محسوب علي في الدوام وآخرتها اتقولي الدكتورة موعد جراحة ومانقدر نشيله وتعطيني سبعين سبب طيب قبل اسبوع لما كشفت الدكتورة ليش مابينت لي هالشي واتقولي الدكتورة مااقدر اشيله بطول وما بقدر اخلص باقي المرضى طيب وانا |
تم الاتصال بالمريضة وشرح الموضوع وقد تفهمت الموضوع كما تم التأكد من الطبيبة حيث حسب تشخيصها أن الضرس يحتاج إلى خلع جراحي |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 20-02-04299 | 1/29/2020 12:00:00 AM | 12/10/2020 1:20:41 PM | 12/6/2020 12:00:00 AM | |||||||
1458 | لا يوجد | 36600111 | إلى إدارة المركز مع التحية بالنسبه موعد الأسنان نرجو منكم ان تجعلو نظام معقول الصراحة كل مرة نظام مافي داعي يجلس المريض نصف ساعة أو اكثر حتى الساعة 3:30 ممكن ان يعطون الكتاب من الساعة 3 موعد ويكون نظام بالأرقام مثل الطبيب العادي |
تم التواصل مع المراجع حيث أنه تم تغيير آلية التسجيل بناء على دراسة ومقترح من الإدارة |
MHC | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 20-02-30661 | 1/29/2020 12:00:00 AM | 12/7/2020 4:37:23 PM | 2/27/2020 12:00:00 AM | ||||||||
1460 | حسين علي يحيى | n/a | 34169515 | noemail@domain.com | دكتور حسين مصري الجنسية - أسلوبه غير مرضي مع المرضى - لا ينظر إلى المريض و غير متجاوب. أول مرة يصير معانا ويا الدكتور حيث أن مركز بللاد القديم معروف بخدماته و السمعة الطيبة. |
رد القسم من د. أفراح سعيد رئيس مجلس إدارة المركز: تم التواصل مع المريض و شرح موقف الطبيب له (عدم توفر دواء معين) و تبين أن المريض زار المركز لمرات عدة بعد هذه الحادثة و كان مرتاحاً من تعامل جميع الأطباء و الموظفين و شكر جميع الموظفين في المركز. أي أن سبب عدم ارتياح المريض من الطبيب عدم وصف الدواء الذي كان يريده حيث أنه لم يكن متوفراً و هذا خارج عن إرادة الطبيب. |
BQC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 20-02-99107 | 1/23/2020 12:00:00 AM | 2/23/2020 1:54:24 PM | 2/4/2020 12:00:00 AM | |||||
1461 | Not available | n/a | N/A | none@email.com | 1. الصيدلية بها موظفة واحدة فقط و المرضى الجالسين أكثر من 40، متى يأتي دور آخرهم؟ 2. جهاز الأرقام مضى عليه أكثر من 4 شهور عطلان. |
اارد من قسم الصيدلية: في الساعة الأولى تكون هناك موظفة واحدة يبدأ دوامها الساعة ال5 عصراً و الموظفة الثانية يبدأ دوامها الساعة 6. هذا الجدول تم إصداره بعد دراسة عدد المرضى المترددين خلال عدة أشهر و بالنظر إلى عدد المرضى الذين تم تسجيلهم في شهر نوفمبر فهو عدد لا يستلزم أن يكون هناك موظفتان في الساعة الأولى. أما جهاز الأرقام فقد تم التبليغ عن أنه لا يعمل من قبلنا لإداري المركز الذي وعد بمتابعة لبموضوع و حل المشكلة. تعليق الإداري: يوجد طلب لدى الصيانة و المشكلة أن نظام الأرقام لا يعمل في كل أقسام المركز لذلك يوجد باستبداله بنظام جديد و ستطرح مناقصة لذلك.
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BQC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 20-02-44742 | 1/23/2020 12:00:00 AM | 2/23/2020 1:50:41 PM | 2/4/2020 12:00:00 AM | |||||
1462 | عبدالله علوي سيد مهدي | لايوجد | 37722044 | Abdullaalawi4@gmail.com | لايوجد تم عمل تقييم (ممتاز) عن الخدمات المقدمة في المركز |
تم الاتصال بالمراجع وشكره على تقييمه ورضاه عن الخدمات المقدمة في المركز، وقد ابدى شكره على تجاوب الإدارة وحسن الاهتمام |
NDC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 20-02-99035 | 2/10/2020 12:00:00 AM | 1/23/2021 7:59:01 PM | 2/12/2020 12:00:00 AM | ||||||
1463 | عبدالحسين الحايكي | لايوجد | 33309834 | عدم وجود موعد ، وتشخيص المريض عن طريق الحرارة فقط، وهناك الم غير الحرارة |
تم الاتصال بتاريخ 12/2 الساعه 11:00 بالمراجع ومعرفة سبب الشكوى حيث قال انه احضر ابنه علي عبدالحسين وعمره 14 سنه ويعاني من الم في اذنه من مدة اربعة ايام وكانت مواعيد المركز منتهية في الساعه 12:30 ظهرا وحضر الى قسم التصنيف وتم قياس حرارته ومعاينة المريض من قبل الممرضة وحيث ان حرارته طبيعية والالم من عدة ايام ودرجة الالم غير عالية تم اخباره بمراجعة الطبيب في الفترة المسائية مما جعله يغضب .وعند الاتصال به تم شرح الالية المتبعة في التصنيف عند نفاذ المواعيد والتي تلزم بالالتزام بالحالات الطارئة والمستعجلة فقط . |
NDC | Administrative | Complaint | Appointments | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 20-02-98584 | 2/12/2020 12:00:00 AM | 2/18/2020 10:14:46 AM | 2/12/2020 12:00:00 AM | ||||||
1464 | ahmed juma | none | 39366627 | ahmed.juma09@gmail.com | تمديد فترة فتح المركز الصحي الى 24 ساعة |
تم الاتصال بالمريض واخباره انه من ضمن الخطة الاستراتيجية للوزارة وشكره على اهتمامه |
SJC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-02-85206 | 1/7/2020 12:00:00 AM | 1/24/2021 11:09:31 AM | 1/12/2020 12:00:00 AM | ||||||
1465 | none | none | none | وضع علامة ممنوع التدخين في المدخل الرئيسي |
توجد علامات ممنوع التدخين على البوابة الرئيسية |
SJC | Administrative | Suggestion | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-02-03532 | 1/20/2020 12:00:00 AM | 2/12/2020 12:48:39 PM | 1/22/2020 12:00:00 AM | |||||||
1466 | زينب | none | none | اود ان اشكر قسم المعالجة لكل الخدمات وسرعتها وبالاخص الذكور منهم و سيستر زينب عباس |
تم تسليم نسخة الى مسؤولة القسم وايصال الشكر للموظفين وبالخصوص المذكورين في البطاقة الاستبانه |
SJC | Administrative | Appreciation | Nursing | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-02-53909 | 1/4/2020 12:00:00 AM | 2/12/2020 12:55:59 PM | 1/12/2020 12:00:00 AM | |||||||
1468 | ياسين سعيد زهير حسين | 750305673 | 36695070 | ارقام السجلات و المختبر غير واضحه |
تم الاتصال بالمريض مرتين ولم يرد تم اخذ الاجراءات اللزمه والتسعيرات لتبديل الجهازين |
SJC | Administrative | Complaint | Facilities and Services | Reception | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-02-67894 | 2/5/2020 12:00:00 AM | 2/13/2020 10:52:29 AM | 2/13/2020 12:00:00 AM | ||||||
1469 | يوسف | لا يوجد | 33338708 | شكر للمرضة السيدة / زهراء السيد محمود على الخدمة والتعمامل مع المرضى |
تم توصيل الشكر للموظفة زهراء و تحفيزها على الاستمرار وتم ايضا الاتصال بالمريض وشكره على الثقة التي هي مكان اعتزاز لنا |
SJC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-02-94150 | 1/15/2020 12:00:00 AM | 2/13/2020 11:06:29 AM | 1/19/2020 12:00:00 AM | |||||||
1470 | لا يوجد | لا يوجد | لا يوجد | شكر وتقدير الى ملائكة الرحمة في العلاج الطبيعي وهم فعلا يمثلون الملائكة بافعالهم ومعاملتهم |
نشكر المريض على تقديره للخدمات المقدمة من قبل قسم العلاج الطبيعي بمركز شيخ جابر الصحي وسنسعى دائما لتقديم الأفضل للمرضى مهنيا وانسانيا بإذن الله
فضيلة السيد حسين أخصائي علاج طبيعي أول مسؤول قسم العلاج الطبيعي/ مركز شيخ جابر الصحي |
SJC | Administrative | Appreciation | Physiotherapy | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-02-41218 | 2/11/2020 12:00:00 AM | 2/13/2020 12:09:48 PM | 2/13/2020 12:00:00 AM | |||||||
1471 | راشد علي راشد | 91017230 | 39837322 | اعطاء ولدي تطعيم الاربعة شهور بدل تطعيم شهرين عن طريق الخطأ |
تم التواصل مع مسؤولة الرعاية الممرضة غدير والتاك انه تم اعطاء المريض التطعيم الصحيح والاشكالية في الموضوع انه تم وضع الملصق الذي يبين موعده القادم للاربع شهور وايضا تم الاتصال الى والدة الطفل |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Mother and Child Care | High | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10862 | 10862 | 20-02-04198 | 12/31/2019 12:00:00 AM | 2/13/2020 12:31:03 PM | 1/2/2020 12:00:00 AM | ||||||
1472 | زهراء صالح | لا يوجد | 38208174 | شكوتي على الدكتورة وفاء انها لم تقراء النتايج بالدقة الوالكيفية المطلوية |
تم التواصل مع المريضة و الدكتورة وتبين ان الدكتورة قرءتها بشكل سريع وذلك عائد الى تراكم المواعيد والعدد الكبير المسجل لديها بسبب النقص في عدد الطبيبات |
SJC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-02-41194 | 1/15/2020 12:00:00 AM | 1/24/2021 11:04:55 AM | 1/20/2020 12:00:00 AM | ||||||
1473 | احمد عبدالله علي | لا يوجد | 39572239 | زيادة عدد الاطباء لاني اكثر من مره ااتي الى المركز الصحي ولا توجد مواعيد |
تم التواصل مع المريض حيث ان المريض من سكنة منطقة البديع وحضوره بعد الساعة 9 حيث تغلق عيادة البديع الساحلية وبذالك يكون حضوره متاخرا بالنسبة الى مركز الشيخ جابر حيث تكون المواعيد قد شارفت على الانتهاء او انتهت واستقبال الحالات الطارئه فقط وتفقهم الموضوع واثنى الجهود المبذولة من الطاقم الطبي ككل |
SJC | Administrative | Complaint | Appointments | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 20-02-11718 | 12/15/2019 12:00:00 AM | 2/13/2020 1:36:48 PM | 1/20/2020 12:00:00 AM | ||||||
1474 | عقيل عبد العزيز خليل | لا يوجد | 39458286 | عدم توفر دواء (القلب) بروبافانون لأكثر من 6 أشهر |
تم استخراج الرقم الشخصي للمريض (650104986) باستخدام رقم الهاتف الموجود في الشكوى وبالرجوع لملف المريض تبين أنه محول على الدواء من عيادة القلب منذ وقت طويل وأن الدواء غير متوفر في المخازن المركزية للدواء منذ فترة .. قمنا بالاتصال بالمريض والاعتذار منه وتحويله لطبيب العائلة لتحويله لإخصائي القلب في مستشفى السلمانية لمتابعة حالته وحاجته للدواء. |
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-02-78128 | 1/5/2020 12:00:00 AM | 2/16/2020 7:55:02 AM | 1/16/2020 12:00:00 AM | ||||||
1475 | جابر عبيد المهنا | 39003360 | شكرا جزيلا لكم جزاكم اااه كل خير شكر خاص للدكتورة وفاء الفرا غرفة (3) |
تم ارسالها الى رئيس مجلس الادارة |
MJK | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-02-76364 | 2/8/2020 12:00:00 AM | 12/6/2020 10:32:01 AM | 2/16/2020 12:00:00 AM | ||||||||
1476 | محمد حماد | 39009231 | مركز دوار 17 أشكر مسئول قسم المعالجة على مساعدتها وتعاملها الممتازة مع المرضى
لا شكاوي |
تم الارسال الى مسئول التمريض |
MJK | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-02-07867 | 2/9/2020 12:00:00 AM | 12/6/2020 10:33:53 AM | 2/13/2020 12:00:00 AM | ||||||||
1477 | عبداااه جابر | 34437346 | هناك تقييم فقط بدون تعليق رأيك في تعامل المركز عامة (ممتاز) تقييمك لسرعة الخدمات (ممتاز) مدى رضاك عن الخدمة (ممتاز) |
الهاتف مغلق 16-02-2020 10:30
|
MJK | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-02-45133 | 2/8/2020 12:00:00 AM | 12/6/2020 10:30:34 AM | 2/16/2020 12:00:00 AM | ||||||||
1478 | تركي | 32322910 | المستشفى في تاريخ 11 فبراير 2020، كان في الساعة 11:00 مساءً، الجو حاراً (كتمه) الرجاء ضبط التكييف.
لا شكوى |
تم الاتصال بالمراجع وشكره على تقييمه المستمر للمركز وملاحظته 16 فبراير 10:39
|
MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-02-30938 | 2/11/2020 12:00:00 AM | 2/16/2020 10:43:24 AM | 2/16/2020 12:00:00 AM | |||||||
1479 | حسن علي | 33759759 | Mohd7022@gmail.com | المختبر بحاجه الى شاشة عرض أرقامالانتظار اضافيه للجالسين جنوب المختبر |
تم الاتصال الى صاحب الاقتراح واخباره أن هذه الحهة فقط لمرضى الامراض المزمنه ومراجعين قسم المختبر يتوجب عليهم الجلوس امام شاشات الارقام في الصاله الرئيسيه لأنه هذا الجانب لا يحتمل انتظار المراجعين امام باب المختبر والذي يسبب ضيق في الحركه تفهم صاحب الاقتراح ذلك |
JHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-02-11535 | 2/10/2020 12:00:00 AM | 2/16/2020 7:01:01 PM | 2/10/2020 12:00:00 AM | |||||||
1480 | فاطمه جواد عيسى حسن | لا يوجد | لا يوجد | اذا جينا المستشفى في الحر ما في بانكات ولا نحصل كراسي واذا جاء الشتاء نفس الشي برد والناس في كبار في السن وأطفال وحالات مزمنه لا تستطيع الوقوف ومن شدة الحر والبرد لا يفتحون باب المستشفى الرجاء ادخال الناس الى المستشفى دون التعطيل |
لا يوجد رقم للتواصل |
JHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-02-52257 | 2/10/2020 12:00:00 AM | 1/24/2021 2:15:32 PM | 2/10/2020 12:00:00 AM | ||||||
1481 | المفازي محمد المفازي الخواجه | 38174586 | قسم الاسنان غرفة رقم 1 دكتور سونيس الهندي الفتره المسائيه تعامل معي في تنظيف باقي الاكل بين الضرسين بكل عنف وانا اتالم وذغذ بالاله في لساني وخرجت من الغرفه بدون تنظيف الدم ورحت الحمام قلت له نظف بلطف فلا مبالاه |
تم الرد على المريض من قبل الدكتوره المسئوله للاسنان واعطاءه موعد لاستكمال علاجه |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-02-50938 | 2/10/2020 12:00:00 AM | 2/16/2020 7:14:11 PM | 2/16/2020 12:00:00 AM | |||||||
1482 | لا يوجد | - | 36812221 | عدم توفر حفاظات للكبار مقاس متوسط وعدم تعويضه بدلا منه في الاشهر التاليه |
تم الاتصال بالمشتكي واخباره أن النوعيه المتوفره هذه ولا يمكننا تعين نوع الشركه لانه يكون من اختصاص المخازن كما تم شرح لها اليه التوزيع ولا يمكن تعويض السابق |
JHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-02-87032 | 2/10/2020 12:00:00 AM | 2/16/2020 7:18:05 PM | 2/12/2020 12:00:00 AM | ||||||
1483 | خليل سعيد | none | 33637736 | إرجاع دواء الضغط القديم (Norvasc) لان الجديد لا يناسب المرضى |
تم الاتصال بالرقم المرفق بالشكوى وقد تبين ان مقدم الشكوى يدعى خليل سعيد نيابة عن والدته المريضة (طوعة عبدالله /الرقم الشخصي : 641001096) حيث ان الدواء المتوفر حاليا من شركة زاينوفا /سلطنة عمان لا يؤثر بشكل فعال في استقرار ضغط والدته .. تم رفع الشكوى للمعنيين كما تم اخبار المريض بامكانية مراجعة الطبيب لاستبدال الدواء بآخر لحين توفير شركة أخرى من الدواء المعني. هذا مالزم بيانه ولكم جزيل الشكر |
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-02-61123 | 2/12/2020 12:00:00 AM | 2/17/2020 7:47:29 AM | 2/12/2020 12:00:00 AM | ||||||
1484 | مريم جعفر | none | none | تقديم الخدمة لمرضى السكلر قبل غيرهم |
لا يوجد رقم للتواصل مع المريضة للتوضيح مرضى السكلر يحضرون مبكرا عند افتتاح المركز لكل نوبة حيث يتم قياس المؤشرات الحيوية بغرفة منفصلة غير غرفة الحقن ويتم إخبار ممرضات غرفة الحقن ليتم التجهيز للمريض. غير المرضى الآخرين يذهبون مباشرة لغرفة الحقن. |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-02-52058 | 2/3/2020 12:00:00 AM | 2/17/2020 7:51:40 AM | 2/9/2020 12:00:00 AM | ||||||
1485 | راشد العوين | 39597079 | عدم اشعار المريض بالموعد خصوصا ان مواعيد الاسنان طويلة |
التاريخ: 17 نوفمبر 2020 تحية طيبة وبعد ،،،،،، الموضوع : طلب تقديم موعد مع عيادة الاسنان و عدم وصول اشعارات للمواعيد، راشد العوين الرقم الشخصي / 560071515. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأنه تم التواصل مع المريض للتأكد من حيثيات الموضوع ، فبالنسبة لموعد المريض بعيادة الاسنان فقد تم التنسيق مع عيادة الاسنان رقم 2 لترتيب موعد قريب اضافة على مواعيدها بتاريخ 19/2/2020 لعمل الحشوة التي يحتاجها، أما بخصوص عدم اشعار المريض بالمواعيد فقد تم تحديث أرقام التواصل الخاصة به حتى تصل له اشعارات المواعيد . و أخيرا نسأل المولى العلي القدير له بالشفاء العاجل و القريب .
هذا ما لزم ،،، وتفضلوا بقبول وافر التحية والاحترام ،،،
السيد أحمد عباس هاشم قائم بأعمال اداري مركز مدينة حمد الصحي
|
HHC | Administrative | Complaint | Waiting Period | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 20-02-64437 | 2/17/2020 12:00:00 AM | 1/23/2021 10:15:49 AM | 2/17/2020 12:00:00 AM | |||||||
1486 | محمد العبدالله | 37224336 | اتقدم بجزيل الشكر و التقدير للدكتورة بقسم الاسنان عيادة رقم 3 الدكتورة لميس جعفر على حسن استقبالها و اهتمامها و اخلاقها و اخلاصها بالعمل لتقديم العناية الممتازة بنتي سارة محمد العبدالله بتاريخ 11/2/2020 بالفترة الصباحية |
التاريخ: 17 نوفمبر 2020 تحية طيبة وبعد ،،،،،، الموضوع : اطراء و شكر و ثناء ، محمد العبدالله رقم التلفون / 37227336. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأنه تم التواصل مع المراجع لتثمين تقديره و شكره لطبيبة الاسنان بالمركز الدكتورة لميس جعفر على حسن استقبالها و العناية بأبنته و تقديم الخدمة بصورة ممتازة ، كما تم شكره على تقديمه ملاحظاته الايجابية كما قمنا بإرسال نسخة من بطاقة الاستبانة لمسؤول الاسنان بالمركز ليقوم بشكر الطبيبة نظير جهودها المتميزة التي تقوم بها لخدمة المرضى و المراجعين ليكون حافز معنوي لمواصلة عملها بنفس الوتيرة . و أخيرا نسأل المولى العلي القدير له بالشفاء العاجل و القريب .
هذا ما لزم ،،، وتفضلوا بقبول وافر التحية والاحترام ،،،
السيد أحمد عباس هاشم قائم بأعمال اداري مركز مدينة حمد الصحي |
HHC | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 20-02-97170 | 2/17/2020 12:00:00 AM | 2/17/2020 7:47:20 PM | 2/17/2020 12:00:00 AM | ||||||||
1487 | سعيد سالم | 37788341 | اذا تاخذ الشكاوى على محل الجد الموظفين في الاستقبال يرجى تاهيلهم لايوجد وجه الرضى فيهم والابتسامة تطوير موظفي الاستقبال لا يوجد منهم لطف في التعامل ولاتوجد بسمة على شفايفهم |
تم اتصال بصاحبة الشكوى اكثر من مرة لم يرد تم اجتماع مع الموظفين السجلات واخبارهم التعامل مع المرضى و المراجعين باساليب المناسبة |
ZHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 20-02-01329 | 2/16/2020 12:00:00 AM | 1/24/2021 10:12:40 AM | 2/18/2020 12:00:00 AM | |||||||
1489 | عبدالامير حمادة | 560055110 | 33335018 | يعاني مرضى السكر المسجلين بمركز مدينة حمد الصحي من نقص ادوات فحص السكر حيث يستلم المريض علبة واحدة من اشرطة القياس و 50 ابرة وخز فقط المشكلة مستمرة من حوالي 4 الى 5 شهور. |
الرد على شكوى المراجع عبد الأمير حمادي
ردا على شكوى المراجع عبد الأمير حمادي بتاريخ 29/12/19 عن وجود نقص في مادة اشرطة السكر, نود ان نوضح لكم بانه تم الجلوس مع المراجع و ايضاح وجود النقص من المخازن الرئيسية و عليه يتم تسليم جميع المرضى الكميات الموصي بها من الادارة الا و هي 50 لكل مريض و تم الشرح للمريض بما انه مريض سكر لفترة طويلة و علمه بالأعراض لارتفاع السكر و هبوطه بان يقلل استخدام الكمية لاستخدامها عند الشعور بأعراض الهبوط و الارتفاع و في حال انتهت الكمية بان يرجع الينا و في حالة توفر الكمية سيتم اعطائه . كما تم الشرح له بان عدد مرضى السكر ليس بقليل و ان علينا توفيره للجميع لذلك تم تقليل الكمية للجميع . لا يخفى عليكم كإدارة بان النقص موجود في هذه المادة منذ اكثر من شهر و اننا نستقبل الشكاوي بشكل يومي و نحاول امتصاص غضب المرضى .
نشكر لكم جهودكم المبذولة للارتقاء بالخدمة للصحة الاولية دائما
القائم بأعمال مشرفة التمريض بمركز مدينة حمد الصحي بدور عادل خميس 29/12/2019 |
HHC | Administrative | Complaint | Drugs Availability | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 20-02-60924 | 12/29/2019 12:00:00 AM | 2/18/2020 5:22:52 PM | 12/29/2019 12:00:00 AM | ||||||
1490 | طارق بن عبدالله المعاودة العنزي | 33386000 | Jabor65@gmail.com | قسم الأسنان، أقترح عمل ترتيب للمواعيد بحيث يكون موعد مسبق حتى ولو بيوم أو يومين وإذا اضطرت الحالة ثلاث أيام لكي يكون المنظر حضاري وأفضل مما هو عليه حالياً |
تم رفع الملاحظة الى الجهات العليا |
NAC | Administrative | Suggestion | Oral and Dental | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 20-02-82221 | 2/6/2020 12:00:00 AM | 12/6/2020 11:20:46 AM | 2/25/2020 12:00:00 AM | |||||||
1491 | ابتسام محمد علي عيسى | 38008337 | ممتاز تقييم فقط |
تقييم فقط حفظ في الملف |
NAC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-02-19907 | 2/9/2020 12:00:00 AM | 2/19/2020 11:38:37 AM | 2/19/2020 12:00:00 AM | ||||||||
1492 | يوسف احمد جاسم | 34575149 | مقترح للاستقبال للوحة الموجودة للتوزيع اليومي للاطباء لو تم وضعها خارج عن الاستقبال قبال البوابة الرئيسية المكان الالي غير واضح للزوار وشكراً واستبدالها بلوحة المجمعات التابعة للمركز |
تم الاتصال بصاحب الاقتراح، وقد تم شكره على الاهتمام و وعدناه إذغ توجدامكانية في تغيير مكان اللوحة سوف يتم ذلك |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-02-27120 | 2/11/2020 12:00:00 AM | 2/19/2020 12:30:49 PM | 2/19/2020 12:00:00 AM | ||||||||
1493 | عائشة احمد عبدالكريم | 39411102 | الصيدلية تحتاج الى تعليم الصيدلانية الابتسام في وجه المرضى "تسمك في وجه أخيك صدقة" ومن أجل اشاعة نوع من الراحة لدى المريض التصرف بشكل أفضل عند عدم وجود الدواء أو صرفه ناقصاً |
تم التواصل مع المريضة ، التي أوضحت بأنها قامت بمراجعة الصيدلية لاستلام الدواء الشهري المكتوب لها (ثيروكسين 75 مج) وتم اعطائها الدواء بجرعة (ثيروكسين 50 مج) وأخبروها بأن (ثيروكسين 25 مج) غير متوفر وأبدت انزعاجها عندما أخبرها الموظف بمراجعة الطبيب لتغير الدواء أو كتابة كمية أكثر وقالت يجب أن يكون التبديل في الصيدلية وليس ازعاج المريض باخباره أخذ موعد والانتظار للدخول على الطبيب لمجرد تغيير الدواء الغير متوفر وأوضحت لها بأن هذا ما هو متبع من خلال النظام وخاصية التبديل ، وبالنسبة لطريقة التعامل، تم الن=تنبيه والتأكيد على الموظفين بظرورة التحلي بالأخلال، وت سؤالها الذا ترغب أن نخبرها عن الدواء اذا وصل، فرفضت وقالت سوف أشتري من الصيدلية الخاصة |
NAC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-02-85039 | 2/16/2020 12:00:00 AM | 2/25/2020 8:12:25 AM | 2/20/2020 12:00:00 AM | |||||||
1494 | - | - | - | مقترح زيادة العيادات المسلئية |
تم رفع المقرتح لرئيس قسم الاطباء بالمركز |
AAK | Administrative | Suggestion | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 20-02-12956 | 2/12/2020 12:00:00 AM | 2/20/2020 8:59:41 AM | 2/20/2020 12:00:00 AM | |||||||
1495 | عبدالعزيز محمد ثاني | 38371077 | انا عبدالعزيز جيت إلى المركز تاريخ 15-2-2020 وكانت حالتي سيئه ولكن لما دخلت لقسم التمريض قال كل شي طبيعي وذهبت الى الدكتور غرفه 5 قال بعد ساعتين موعدك الخدمه والتعامل كلش سيئين ساعه 11 ونص |
تم الاتصال بالمراجع وتبين انه قد اتى إلى المركز في تمام الساعه 11 ونص مساءا وتم اعطاءه اقرب موعد 1 والنصف علما بأن عنوان المريض على مدينه حمد ولم يصنف طوارى او حاله مستعجله من قبل قسم التمريض، تم تسجيل المريض بمساعده من قبل موظفه السجلات واعطاءه اقرب موعد . تم شرح اليه التسجيل والمواعيد للمراجع عن طريق الكول سنتر او من خلال الموقع الالكتروني وابدى تفهمه وشكر موظفه السجلات على حسن تعاملها وتعاونها معه. |
HKC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10210 | 20-02-51605 | 2/15/2020 12:00:00 AM | 1/24/2021 10:08:09 AM | 2/20/2020 12:00:00 AM | |||||||
1497 | عبدالأمير عبدالله | لا يوجد | 39640641 | abu_mohd08@hotmail.com | قسم المختبر: بخصوص العينات مثل البول و الخروج تكون فترة الانتظار طويلة من أجل تسليم العينة بينما في أقل من دقيقة يمكن وضع ستكر. |
تم تاتواصل هاتفياً مع المراجع و قال بأن هذه ليست شكوى بل مجرد مقترح بتعديل الوقت و لكن لا يمكن للمختبر حالياً التعديل لأنه لا يوجد استقبال (كاونتر) و لكن بالإمكان تعديل جهاز الأرقام بوضع خانة لاستلام العينات إذا تم طلب التعديل في جهاز الأرقام.
تعليق الإداري: جهاز الأرقام حالياً لا يعمل في جميع الأقسام و سيتم استبداله بجهاز جديد و سوف يتم مناقشة إمكانية تنفيذ هذا المقترح مع الصيانة قبل تركيب الجهاز.
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BQC | Administrative | Complaint | Waiting Period | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 20-02-73376 | 2/13/2020 12:00:00 AM | 2/24/2020 2:06:10 PM | 2/19/2020 12:00:00 AM | |||||
1498 | حصة صباح البنعلي | 39984893 | hessasbah@hotmail.com | موظفة قسم العلاج الطبيعي اسمها نوف خليل قدمت لها بطاقتي وكانت أول مرة أحضر اليها قالت لي دخلي سوي التمارين وأنا بعدين باييك، فقلت لها ما أعرف تعالي علميني وشوفينين أنا جاية للعلاج ، تركتني أنتظر وبعدين قالت لي روحي حق المسئولة، عاملتني بتحقير كأني تلميذه صغيرة وعدم احترام و عندما كنت مع المسئولة سمعتها تقول لها في التلفون عن أي قليلة أدب!! كيف يمكن لمعالجة بهذا المستوى من الأخلاق أن تعمل على علاج مرضى يعانون من آلام المفاصل كباء سن وفيهم ضغط وسكر!!! أرجو التحقق من الموضوع والنظر في أمر هذه المعالجة!! |
تم التحدث مع الموظفة بهذا الخصوص واتضح أن هناك سؤ فهم في الموضوع |
NAC | Administrative | Complaint | Behavioral | Physiotherapy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 20-02-73363 | 2/20/2020 12:00:00 AM | 12/6/2020 11:22:06 AM | 3/10/2020 12:00:00 AM | ||||||
1499 | سيد محمد علوي | لا يوجد | 37731977 | لا يوجد | نتمنى من الأطباء في حالة لا يوجد مرضى ادخال المرضى اللذين ينتظرون لا يعتمدون على المواعيد |
عملية التسجيل للمرضى ذو الحالات الغير مستعجلة تتم عبر المواعيد سواءً التي يتم أخذها بالحضور أو من خلال ارقام حجز المواعيد. وعليه فإن كل مريض له وقت محدد يتم إدخاله حينما يحين دوره. |
BHC | Administrative | Enquiry | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 20-02-10414 | 2/11/2020 12:00:00 AM | 2/25/2020 11:09:15 AM | 2/17/2020 12:00:00 AM | ||||||
1500 | فهد القحطاني | لا يوجد | 35619053 | لا يوجد | الرجاء مراجعة صيانة طفاية الحريق الموجودة بجوار المختبر لانها غير صالحة للاستحدام ولن يعاد فحصها قبل شهر وهي مدة طويلة قد يحدث فيها حريق لا سمح الله |
تم تغيير طفايات الحريق واستبدال مصابيح مخارج الطوارىء التي لا تعمل |
BHC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 20-02-46445 | 2/12/2020 12:00:00 AM | 12/6/2020 10:47:45 AM | 11/30/2020 12:00:00 AM | |||||
1501 | رباب جاسم الأسود | لا يوجد | 33061326 | لا يوجد | قسم الرعاية وشكوتي لا تختص بالطاقم فهم من ميزة الطاقم ولكن شكوتي على وزارة الصحة فيما يتعلق بالحفاظات لكبار السن، ننتظر شهور لتوفيرها ثم تاتي بنوعية سيئة جداً لا تمنع التسرب حتى بعد 5 دقائق!! |
تم التواصل مع مقدم الشكوى من قبل مسؤولة التمريض وشرح الموضوع حسب القوانين والانظمة المعمول بها في الوزارة |
BHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 20-02-34972 | 2/12/2020 12:00:00 AM | 12/6/2020 10:46:37 AM | 2/24/2020 12:00:00 AM | |||||
1502 | no name | 34477767 | الشكر الجزيل لطاقم التمريض في المركز ومساعد خدمات من اخلاق طيبة وروح جميل.
ابردون القلب الجميلات
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تم التواصل مع المراجع من قبل مسئول التمريض
تم التوتصل مع المرضة وادات رايها في الطاقم من اخلاق وادب واحترام المرض وتتمنى التوفيق للجميع |
MJK | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-02-03991 | 2/26/2020 12:00:00 AM | 2/27/2020 1:11:28 PM | 2/27/2020 12:00:00 AM | ||||||||
1503 | لا يوجد | 39447134 | قسم المختبر: أقترح زيادة الموظفات بسبب أزدحام المرضى مما يتسبب في تأخير المرضى
ومكان المختبر جداً صغير ودائماً مزدحم بالمرضى |
، تم الاتصال بالمريضة و الرد على المقترح بشأن توسعة المختبر حيث أن الموضوع قيد البحث و المناقشة من قبل وزارة الصحة و كان الرد بتاريخ 27/2/2020 مع جزيل الشكر. |
MJK | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-02-68032 | 2/17/2020 12:00:00 AM | 2/27/2020 1:27:24 PM | 2/27/2020 12:00:00 AM | ||||||||
1504 | لا يوجد | 33041418 | بعض اطباء المركز يقومون بتحويل المرضى الى طوارىء السلمانية دون تقديم تشخيص دقيق للمرضى، تعرضة لهذا الامر عدة مرات من تقديم تحويل للطوارىء لي او لأحد اقربائي دون الحاجة لذلك ، فقط لأن الطبيب لا يستطيع نشخيص الحالة |
تم ارسال الشكوى لمسئول الاطباء بتاريخ 27 فبراير 2020
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MJK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 20-02-64976 | 2/26/2020 12:00:00 AM | 12/7/2020 10:34:46 AM | 12/12/2020 12:00:00 AM | |||||||
1505 | ليلى صالح | 39966773 | عدم توافر حبوب الحديد للمرضى العاديين |
تم الاتصال بالمراجعة ليلى و سؤالها عن الشكوى المقدمة منها بخصوص دواء الحديد الموجود يسبب لها الم في المعدة و بالاضافة ان نسبة الهيموجلوبين قليلة و ان الدكتورة ابلغتها ان هناك نوع اخر و لكن يصرف فقط لعيادة الحوامل فوضحت انها تحتاجه و ما الفؤق بين المرضى و مرضى عيادة الحوامل فتم الرد عليها بمراجعة الطبيب و كتابة ال tardyferron مع كتابة كومنت انها تعاني من نسبة هيموجلبين منخفضة و الم في المعدة و سيتم الصرف لها.
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BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-03-65041 | 3/2/2020 12:00:00 AM | 1/24/2021 11:25:23 AM | 3/1/2020 12:00:00 AM | |||||||
1506 | وليد عبدالله العمران | 34148388 | أحياناً لا توجد أدوية كفاية مثل :قطور الحساسية للعين والحبوب أيضاً |
الاتصال بالأستاذ وليد و سؤاله عن الادوية الغير متوفرة قال بأن هناك قطرة للعين للحساسية غير موجودة و هو لا يعرف ما اسمها و اعتقد انها(Naphcon) هي غير متوفرة في المخازن |
BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-03-96672 | 3/2/2020 12:00:00 AM | 1/24/2021 11:26:00 AM | 3/1/2020 12:00:00 AM | |||||||
1507 | muneer qadir | 33451823 | it takes special person to be aware that you need to treat the comfort level of a patient before you can successfully diagnose a condition and prescribea treatment plan.you are one of those special people , kind hearted and sweet hearted thankyou dr.aysha alhamadi |
تم التواصل مع المريض لكنه لم يرد و ارسال رساله شكر للدكتوره عايشه الحمادي |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-03-66013 | 3/3/2020 12:00:00 AM | 3/3/2020 1:54:27 PM | 3/4/2020 12:00:00 AM | ||||||||
1508 | مريم محمد | 580000281 | 39607146 | شكراً جزيلاً أولاً على نظافة المركز الصحي وعلى القائمين على الخدمات المميزه للجميع كل لأقسام تتفانى في خدمة المريض عند الدخول الى الخروج من المكان الله يعطيكم العافيه. لا يشترط ان تكون هناك شكوى بل شكر للدكتور إبراهيم الجودر دخلت عليه اليوم لقسم الأمراض المزمنه شعرت براحة تامه من هذا الدكتور الله يكثر من أمثالة. |
تم التواصل مع المريضه و ارسال رساله شكر للدكتور ابراهيم الجودر و اعلام المسئولين. |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-03-76399 | 3/3/2020 12:00:00 AM | 3/3/2020 2:02:36 PM | 3/3/2020 12:00:00 AM | |||||||
1509 | نورة | 020508530 | 36726829 | اخت المريضه شيخه راشد cpr 020508530قسم الأطباء تحديداً الدكتورة غدير وذالك لسوء المعاملة وعدم الأطمئنان على صحة المريضه ومراعاتها والأستهزاء بها وعدم التعاون والتعاليوضحت استيائها من معامله د غدير لاختها اثناء الاستشاره و استهزائها بها و حيث حضرت بسبب رعاف من الانف في اليوم الذي يسبق المعاينه و كانت تشتكي من التعب.
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الإجراء: تم التواصل مع الطبيبه و مراجعه الملف الالكتروني, ابلغت الطبيبه بانها قامت بفحص المريضه و كانت حالتها مستقره و نصحتها باعطائها موعد على عياده الانف لمتابعه الحاله ولكن اخت المريضه طلبت اعطاءها اجازة مرضيه فبيت لها ان حالتها مستقره و لا تحتاج الى اجازةالتوصيات : ضروره الالتزام بحسن المعامله للمراجعين و الشرح للمريض اثناء المعاينه حتى يكون على بينه. |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-03-27372 | 3/3/2020 12:00:00 AM | 3/3/2020 2:13:30 PM | 3/3/2020 12:00:00 AM | ||||||
1512 | عادل محمد طاهر ابراهيم | 34452100 | سؤ معاملة من قبل موظفة الصيدلية تجاه زوجتي بتاريخ 2/3/2020 عند استلامكها الدواء في الساعة 11:35 صباحاً (طريقة تسليم الدواء والبطاقة فيها اهانة) |
تم التحدث مع المراجع عند قدومه بتاريخ 9/3/2020 لاستلام الدواء لزوجته، حيث أفاد بأنه جاء اليوم بنفسه لاستلام الدواء وحصل معه نفس الموقف ويدعي أن الموظفة اهانته بطريقة تسليمه الدواء، وبالاستفسار من الموظفة أفادت بأنها سلمته الدواء كالمعتاد بدون اسائه أو اهانة، وقد تم توجيه تنبيه شفوي للموظفة والتأكيد على جميع الموظفين بضرورة حسن التعامل مع المرضى |
NAC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10187 | 10187 | 20-03-63895 | 3/2/2020 12:00:00 AM | 3/11/2020 11:58:32 AM | 3/9/2020 12:00:00 AM | |||||||
1513 | احمد حسين صالح | 39624519 | أشكر الممرضة مها بهزاد على عنايتها لكافة المرضى، وأرجو تكريمها وشكراً |
تم ايصال الشكر إلى الممرضة |
NAC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-03-42719 | 3/4/2020 12:00:00 AM | 12/6/2020 11:23:16 AM | 3/10/2020 12:00:00 AM | ||||||||
1514 | none | none | none | تمديد عمل المختبر او فترة مسائيىة و صباحية |
بخصوص توقيت سحب الدم (لتحاليل الصيام)فقد تم تمديده الى الساعة الحادية عشر،والحالات الاعتيادية للساعه الواحدة ظهرا.اما بخصوص استلام العينات فهو للساعه الواحدة والطوارئ للساعة الثانية . |
RHC | Administrative | Enquiry | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 20-03-32261 | 3/4/2020 12:00:00 AM | 3/5/2020 8:08:14 AM | 3/4/2020 12:00:00 AM | |||||||
1515 | طارق صالح بن خاطر | 33539913 | موظفين قسم الأشعة تقديم دخول المريض على مريض الطبيب ولو كان وقته بعده أوضح صاحب الشكوى بأنه أحضر ابنه لتصوير الأشعة بتاريخ 11/02/2020 الساعة 11:10 صباحا ، وكان موعده مع الطبيب غرفة (10) الساعة 11:20 صباحا ، ولكنه تأخر كثيرا في قسم الأشعة ، حيث تم تصوير ابنه الساعة 11:48 ، فبالتالي تأخر على موعده مع الطبيب . |
بخصوص شكوى المريض على قسم الأشعة ، تم الاتصال بصاحب الشكوى ( والد المريض ) طارق صالح بن خاطر ، والمريض ابنه حمد طارق والذي يحمل الرقم السكاني ( 050411020) .
وبعد التحقيق في الموضوع تبين كالآتي :
1-في هذا اليوم كانت هناك فعالية اليوم الرياضي من الساعة 10:30 صباحا إلى الساعة 1 ظهرا ، لذا أغلب الموظفين انشغلوا بالفعالية على دفعات مختلفة ، مع العلم بأن جميع الأقسام كانت تعمل طول الدوام ولم تغلق . 2-في قشم الأشعة ، كانت فنيتان على الدوام ، إحداهن استأذنت للخروج الساعة 11:00 صباحا ، وبقيت الفنية الأخرى لوحدها في القسم تصور المرضى بين 3 غرف . 3-عندما حضر صاحب الشكوى مع ابنه لقسم الأشعة ، كانت الفنية مشغولة مع مريضة أخرى في غرفة الألتراساوند ، وبعد أن انتهت منها ، قامت بتصوير المريض الآخر ( ابن صاحب الشكوى ) ، وذلك في تمام الساعة 11:48 صباحا . 4-لهذه الأسباب تأخر المريض 45 دقيقة تقريبا في قسم الأشعة ، وبالتالي تأخر على موعده مع الطبيب . |
BKH | Administrative | Complaint | Waiting Period | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-03-27280 | 3/4/2020 12:00:00 AM | 1/24/2021 11:41:14 AM | 3/4/2020 12:00:00 AM | |||||||
1516 | ناصر فضل | 861010400 | 66350050 | عدم معاينة المريضه من قبل الدكتورة باسمة وعند محاولة المريضة شرح الحالة قالت (انتي يايه حق شنو ولا شنو) اي هناك مشكلتين ولم تفحص الحراره و البلاعيم. تم استلام الشكوى. ابلغ زوج المريضه بان الطبيبه باسمه محبوبي لم تقم بفحص الحراره و البلاعيم لزوجته و عدم رضاه عن المعامله. |
تم التواصل مع الطبيبه و المراجع و الملف الالكتروني, ابلغت الطبيبيه بانها قامت بفحص المريضه حسب حالتها و التي في نظرها لم تتطلب فحص الحراره, كما بينت انها قامت بوصغ العلاج المناسب لها و كذلك اجازة مرضيه. تم التواصل مع المراجع و بين وجه نظر الطبيبه. التوصيات: ضروره الالتزام بحسن المعامله للمراجعين و الشرح للمريض اثناء المعاينه حتى يكون على بينه. |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-03-37313 | 3/4/2020 12:00:00 AM | 3/4/2020 12:05:53 PM | 3/4/2020 12:00:00 AM | ||||||
1517 | fawzeya mohd saeed | 33911033 | naeemfoozia@gmail.com | no paitents in the hospital but give appointments 2 hours late. doctor has no paitents they are free then why give late appointments to the paitents. very disapoint for this. please give appointment to paitent who has suffring fever and cough please improve the system of paitent section. i hope my opinion and suggestion matter. |
المواعيد عادتا تكون محجوزة وحين وصول المريض للمركز ويكون موعده متاخر يضن ان المواعيد متوفرة وقريبة . |
HKC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10210 | 20-03-74901 | 2/29/2020 12:00:00 AM | 12/7/2020 10:52:57 AM | 3/4/2020 12:00:00 AM | ||||||
1518 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | توفير كمامات بالمركزناس عندها cough
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يقوم قسم التمريض بتوفير الكمامات للمرضى ذوي اعراض الانفلونزا كالكحه وغيرها |
HKC | Administrative | Suggestion | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-03-98413 | 3/4/2020 12:00:00 AM | 3/4/2020 1:23:23 PM | 3/4/2020 12:00:00 AM | ||||||
1519 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | ارجو غسل الكراسي بسبب كثرة الأوساخ عليها وخاصة عند المعالجه |
تم مخاطبه عمال النظافه والتاكيد عليهم بمتابعه نظافه المركز واماكن استراحه المراجعين |
HKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10210 | 20-03-01893 | 3/4/2020 12:00:00 AM | 1/24/2021 9:56:46 AM | 3/4/2020 12:00:00 AM | |||||
1520 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | اتمنى تراعون المرضى والقادمين للمستشفى التاخير دايم من الموظفين والدكاترة |
لا يوجد رقم اتصال للمراجع لكي يتسنى لنا مخاطبته ومعرفه نوع التاخير هل تاخير وقت الموعد ان بالخدمات والقيام بالشرح له عن اليه العمل وان هناك اولويات للمرضى كبار السن والطوارى |
HKC | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10210 | 20-03-98193 | 3/4/2020 12:00:00 AM | 1/24/2021 10:05:49 AM | 3/4/2020 12:00:00 AM | |||||
1521 | احلام خالد عبدالله | لا يوجد | 36705566 | لا يوجد | عدم توفر جهاز قياس نسبة الدم والرسال المريض الى مركز الرفاع؟؟؟ عدم توفر نوع بسيط من الأدوية وايضا ارسالها إلى الرفاع |
رد قسم التمريض: انه تم عمل ركوست للمريضة لقسم الاسنان والمختبر كالعادة لجميع المرضى .. اما بخصوص الدواء فلم يتم استلامه من المخازن وقت حضور المريضة للعيادة. |
JAC | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10897 | 10897 | 20-03-30293 | 3/1/2020 12:00:00 AM | 3/4/2020 1:31:47 PM | 3/4/2020 12:00:00 AM | ||||||
1522 | أمل عيسى علي صالح | لا يوجد | 33226860 | none@email.com | الدكتورة رفضت علاجي (وضع حشوة) كان أسلوبها في الكلام بذيء قالت عندك روحي خاص، ليس من حق الدكتورة التطاول على مواطن بهذه الطريقة. |
تم الاتصال بالمريضة في نفس يوم استلام الشكوى الساعة 1:00 ظهراً. و بسؤال المريضة قالت أنها أتت قبل يومين في الفترة المسائية لطلب عمل تلبيس لسن متكسر و علاج عصب و لكن الطبيبة في الفترة المسائية أخبرتها أن هذا السن علاجه الخلع مما سبب هلعاً و خوفاً للمريضة حسب كلامها. و أنها قامت بمراجعة المركز في اليوم الثاني في الفترة الصباحية و قد تم توضيح سوء الفهم و أن علاج هذا السن في المركز هو الخلع و لكن هناك احتمال آخر له و هو علاج معقد قد يتضمن علاج اللثة ثم التلبيس و هو غير متوفر في الوزارة. و قد قامت المريضة بالثناء على الطبيبتين المتواجدتين في الفترة الصباحية لتوضيحهم سوء الفهم و شكرتهم. (تم الاتصال من قبل د. هبة سلوم رئيس قسم قسم الأسنان). |
BQC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 20-03-76527 | 2/6/2020 12:00:00 AM | 3/5/2020 11:45:42 AM | 2/6/2020 12:00:00 AM | |||||
1523 | حنان عباس الحرز | n/a | 33228622 | hananher283@gmail.com | المستشفى بخدماته المميزة و أخلاق الموظفين العالية أغنتنا عن المستشفيات الخاصة. كل الشكر لجهودكم. |
تم الاتصال بالمراجعة و شكرها على تقديرها للموظفين و قد أكدت ما سبق و أنها مرتاحة من خدمات المركز حيث أنها تتعالج لعدة سنوات. |
BQC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 20-03-59169 | 2/6/2020 12:00:00 AM | 3/5/2020 11:55:11 AM | 2/20/2020 12:00:00 AM | ||||||
1526 | nill | nill | 33096565 | nill | شكر على جميع الخدمات بالمركز وقد تم تقييم رضا الخدمات كلها ((ممتاز))أقتراح بوضع إنارة كافية خارج المركز وذلك لتكون مضيئة إسوة بباقي المراكز الصحية |
تم التواصل مباشرة مع قسم الصيانة بالوزارة لعمل طلب إنارة إضافية لمدخل المركز |
BCC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 20-03-69718 | 3/2/2020 12:00:00 AM | 3/11/2020 10:33:39 AM | 3/11/2020 12:00:00 AM | ||||||
1527 | عهد السيد | 33363309 | ahadelsayed.ae@gmail.com | الصيدلية يرجى توفير الأدوية البديلة في حالة تأخر أو عدم توافر الدواء الأصلي للمريض تأخر الأدوية بشكل غير طبيعي قد تتجاوز الثلاث شهور وهذا مما يضر بالمريض من نقص الأدوية |
تم الاتصال بالمريضة عهد والتي أوضحت أن الدواء الغير متوفر هو دواء المعدة الذي تستخدمه والدتها وأنه غير متوفر من 3 شهور أوضحنا لها بأنالبدائل كانت غير متوفرة وسيتم توفيرها تستطيع أخذها باستشارة الطبيب
قالت المريضة أن والدتها تتعالج حاليا في المستشفى العسكري |
NAC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-03-95894 | 3/10/2020 12:00:00 AM | 3/19/2020 9:56:24 AM | 3/18/2020 12:00:00 AM | ||||||
1528 | Ebrahim Ahmed Alkhadhran | 580106004 | 39696772 | السادة مسئول المراكز الصحية بمنطقة جزيرة سترة المحترم تحية طيبة وبعد تتقدم لادارتكم الموقرة بطلب مستعجل باعادة فتح المركز لمدة 24 ساعة وذلك للكثافة السكانية بهذه المنطقة وتوسعة بناء السكن بالمنطقة وباسرع وقت ممكن بامكانية الموافقة ولكم جزيل الشكر
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تم الإتصال بمقدم المقترح السيد ابراهيم ،حيث تم اشعاره بأن طلبه ومقترحه سوف يرفع للإدارة العليا وقد أثنى على خدمات المركز وأكد نقطة احتياج المنطقة وعدد سكانها إلى تمديد وقت عمل المركز. |
SHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11993 | 11993 | 20-03-78163 | 2/24/2020 12:00:00 AM | 3/11/2020 2:11:02 PM | 3/11/2020 12:00:00 AM | |||||||
1529 | No name | نحتاج إلى غرفة رضاعة قرب الرعاية. وشكرا |
تم تحويل المقترح إلى مسئول التمريض والرعاية وتم الرد بأن هذه الشكوى محل اهتمامنا ونسعى لتوفير غرفة خاصة للأمهات من أجل الرضاعة. حيث طرح على إداري المركز بعض الحلول وبانتظار الموافقة لتوفير الغرفة |
SHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11993 | 10866 | 20-03-10886 | 2/16/2020 12:00:00 AM | 1/24/2021 12:05:38 PM | 3/11/2020 12:00:00 AM | ||||||||
1535 | لا يوجد | 36337367 | عدم توفر ادوية للغدة ،حصلت على 50 ، اما ابو 25 للأن لم يتوفر |
تم ارساله لمسئول الصيدلية تم التواصل مع المريضه .. المادة المذكورة ليست متوفرة في المخازن المركزيه (Thyroxin 25 ) والبديل ان يأخذ المريض نصف حبة من Thyroxin 50 .. واخبرتها بأنه سيتم التواصل معها فور وصول المادة لاستلامها من الصيدلية ... |
MJK | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-03-35442 | 3/4/2020 12:00:00 AM | 3/15/2020 7:25:11 AM | 3/12/2020 12:00:00 AM | |||||||
1536 | نوف الشرقاوي | 910703302 | 36455559 | شكوى على مركز الأتصال حيث ان يتم اخذ موعد عبر الهاتف وللمرة الرابعه أحضر للمركز ولا يوجد موعد |
تم الأتصال بالمريضة وافادت بان كل مرة تاخذ موعد من مركز الاتصال غير مثبت في النظام حين تاتي للمركز ، بعد التحقق من النظام تبين بان جميع المواعيد موجوده وتم دخول المريضة على الطبيب . |
BKH | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 10855 | 20-03-32948 | 3/12/2020 12:00:00 AM | 3/16/2020 11:17:13 AM | 3/12/2020 12:00:00 AM | ||||||
1537 | لايوجد | لايوجد | لايوجد | السلام عليكم ورحمة الله وبركاته أود أن أقدم شكوى بخصوص مواعيد الأسنان ، علما إني قد أخذت موعد لعمل حشوة دائمة (موعد عادي) من الكتاب ولم يخبرني أحد أن هذه المواعيد بلافائدة تذكر حيث أنه عند الذهاب للدكتورة فقط قامت بفحص أسناني وأنا لم آتي لذلك الغرض بتاتا ولم يقوموا بأي عمل يذكر فلماذا هذه المواعيد إذا إذا كانوا يجلسون امام الهواتف النقالة بينما لم ينتهي وقت عملهم ولا يقوموا بأي بروسيجر فقط الكشف على السن وأنا لا احتاج لذلك يرجى وضع حد لهم فالمواعيد تهدر بلا فائدة تذكر وشكرا |
المواعيد وترتيبها وحجزها من قبل إدارة قسم الأسنان والسجلات إذاتم تحويل من طبيب الأسنان المعالج .ولايمكن للطبيب عمل حشوات مركبة ودائمة في وقت الطوارئ إلا إذا كانت بسيطة. أما بالنسبة لاستخدام الهواتف ،فقط يتم بعد انتهاء من المرضى وليس وقت المعالجة إلا إذا كان مكالمة أو مسج ضروري من المسئول شكرا د شيوا رحمانيان |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11993 | 10230 | 20-03-64899 | 2/27/2020 12:00:00 AM | 2/4/2021 9:03:14 AM | 3/11/2020 12:00:00 AM | ||||||
1538 | usman raja niaz | 36610363 | usman002@hotmail.com | comment is: i was having appointment of my daughter 10:30 is had wait for 3 hours at last waiatin thay change the appointment. complaints:
The appointment was with Dr. Maysam, according to the words of the receptionist, and after waiting for about 4 hours, it became clear that the appointment had changed and the doctor was not present. I went back to the reception unit in the care to confirm the appointment, and the style of the employee was not appropriate at all, and this is not the first time. She told me that the appointment changed from 10 o'clock at 12:15 on the other doctor, so why was I not told that the appointment had changed and I had been waiting so long? |
تم لأتصال المريض واخباره بإن ذالك لن يحدث مجدداً وسيتم اخذ شكواه بعين الأعتباروسيتم التحدث مع الموظفه بعدم تكرار ذالك سواء كان معه اول مع مريض آخر وضروره الالتزام بحسن المعامله للمراجعين و الشرح للمريض موعده بالضبط حتى يكون على بينه. |
BKH | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-03-62200 | 3/12/2020 12:00:00 AM | 3/12/2020 10:52:45 AM | 3/12/2020 12:00:00 AM | ||||||
1539 | Muhammad wasim | 841330743 | 37293063 | I am Muhammad Wasim 841330743 I want complain about room 16 I am too much sick and I too problem and he didnot hear me |
تم الاتصال بالمشتكي من قبل نائب رئيس مجلس الادارة وتم معرفة سبب الشكوى بأن المريض كان يريد اجازة مرضيه وأن الطبيب لم يعطيه وقامت النائبة بالسؤال عن وضع المريض وأن وضعه في تحسن باستخدام الادويه المعطاه من الطبيب وأنه حضر يوم اخر لطبيب اخر واعطاه اجازة مرضيه يومين |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-03-45097 | 3/9/2020 12:00:00 AM | 1/24/2021 2:16:33 PM | 3/10/2020 12:00:00 AM | ||||||
1540 | خليل اسماعيل المير | لا يوجد | 39449090 | khalilalmeer@gmail.com | جدا مرتيبين والمواعيد في وقتها وافضل من الطب الخاص |
حاولنا التواصل معه لكن للاسف لم يرد على الهاتف وذلك لشكره على حسن الثقه بالخدمات التي يقدمها المركز |
SJC | Administrative | Appreciation | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-03-30323 | 2/25/2020 12:00:00 AM | 3/12/2020 11:26:01 AM | 3/1/2020 12:00:00 AM | ||||||
1541 | كاظم السيد فضل محمد جواد | لا يوجد | 33982573 | زيادة عدد غرف الاسنان و المواعيد العامة فتح المركز 24 فتح الاشعة في المسائية |
تم الاتصال به اكثر من مره ولم نحصل على رد |
SJC | Administrative | Suggestion | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-03-15695 | 3/2/2020 12:00:00 AM | 3/12/2020 11:30:55 AM | 3/5/2020 12:00:00 AM | |||||||
1542 | سيد فاضل محمد | لا يوجد | 33982573 | يجب فتح المركز 24 فتح جميع العلاج الطبيبعي و والاشعة في جميع الفترات معاملة الدكتورة نبيلة قسم الاسنان ليست جيده ولم تعالج ابني |
السلام عليكم ورحمة لله وبركاته بتاريخ 2020/3/2 حضر المراجع كاضم سيد فاضل محمد صاحب بطاقة الهوية رقم 050105833 ذو الخمسة عشر عام لعيادة الاسنان رقم 4 في الفترة المسائية ولم يكن بصحبة احد . تم ابلاغه انه واستنادا لقانون وزارة الصحة ليس بالامكان عمل العلاج له دون تواجد ولي امره او من ينوب عنه , عندها امتعض المراجع وقال انني لست ولد صغير ( يا لله دكتورة قومي بشغلش ) بأسلوب جدا فيه قلت ادب واستفزاز فاخبرته ان هذا الشيئ ضروري وان القوانيين يجب ان تتبع فخرج المريض . رجع المراجع مرة اخرم بعد فترة من الزمن من دون ولي امره ايضا واخبرني ان والده لن يستطيع الحضور في وقت الموعد بالتحديد اخبرته انه يجب ان يلتزم بوقت الموعد واذا كان هناك عأق انه لا مانع من حضوره عشرة دقائق او ربع ساعة من بعد الموعد اختفه المريض ولم اره مره اخرى
وحيث تم الاتصال بالاب وشرح له ما فعل ابنه وقانون وزارة الصحة وكيفية حجز موع يتناسب مع ظروفه |
SJC | Administrative | Complaint | Behavioral | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-03-99642 | 3/3/2020 12:00:00 AM | 3/12/2020 11:43:59 AM | 3/12/2020 12:00:00 AM | ||||||
1543 | يونس عبدالعزيز خليل | لا يوجد | 33337522 | دخلت على الدكتور اسامة العريض كان قمة في الرقي والتعامل اللطيف مثل للاطباء يحتذى به |
تم التواصل مع المريض وشكره على هذه الثقة والصراحة في شخص الدكتور |
SJC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-03-76014 | 2/27/2020 12:00:00 AM | 3/12/2020 12:33:45 PM | 3/1/2020 12:00:00 AM | |||||||
1545 | موسى علي | لا يوجد | 36603766 | عدم توفر الشراشف الصحية في الصيدليات الخارجية |
تم الإتصال بالمريض والتأكد من تفاصيل رفع الشكوى فتبين أن تم إستلام الرصيد من قسم الرعاية بمركز الشيخ جابر الصحي بتاريخ 10/2/2020 وعند توجهه للصيدلية المطلوبة تم إخباره بأن لا يوجد شراشف فتم إبلاغ المريض بالتأكد من الصيدلية مرة أخرى حيث لا علم لنا بأنه سوف يتم ايقاف الصرف. بعد دقائق من إتصالي بالمريض استلمت رسالة نصية تفيد بعدم صرف الشراشف حتي إشعار آخر فتبين الأمر، أن الصيدلية لن تقوم بالصرف حتي إشعار آخر |
SJC | Administrative | Complaint | Facilities and Services | Mother and Child Care | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-03-37928 | 2/10/2020 12:00:00 AM | 3/12/2020 12:56:18 PM | 2/25/2020 12:00:00 AM | ||||||
1547 | محمد | 36128821 | لدي شكوى على الدكتورة سارة محمد غرفة 12 بسبب قلة الاحترام في الحديث مع المريض وعدم الاحترافية |
السلام عليكم و رحمة الله و بركاته
تمت مناقشه الشكوى مع المريض من قبل النائبه الدكتورة حصه ياسر و كذلك استلام الرد على الشكوى من الدكتورة ساره محمد و تجدونه في المرفق. تم توضيح وجهة نظر الطبيبه للمريض و توجيه الطبيبه الى ضروره توضيح الامر للمريض لكي يتقبل النصح من الطبيبه. تم اغلاق الشكوى بعد تقبل الطرفين |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10855 | 20-03-84334 | 3/12/2020 12:00:00 AM | 4/15/2020 12:31:14 PM | 4/15/2020 12:00:00 AM | |||||||
1548 | لا يوجد | لا يوجد | لا يوجد | زيادة الدكاترة لان يوجد مرضى كثر وخصوصا أيام الشتاء دكاترة كلهم نفسيين ومعصبين شنو سوينه فيهم مااعرف |
لا يوجد رقم للتواصل وتم رفع الشكوى لرئيس مجلس الإدارة |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-03-99559 | 2/4/2020 12:00:00 AM | 3/15/2020 9:46:07 AM | 2/4/2020 12:00:00 AM | ||||||
1549 | هبة زكي متولي | 830931708 | 365599291 | أنه في يوم السبت المةافق 1/2/2020 الساعة 3:08 عصراً توجهت إلى المركز الشمالي لحجز موعد أسنان للأولاد وفي قسم الاستقبال كونتر الحجز وتوجهت إلى الموظفة الموجودة وقدمت لها cpr وطلبت مني رقم cpr الكفيل فعندي بطاقة قديمة لزوجي بها الرقم الشخصي لكي أملي عليها قالت لي هاتي البطاقة وقالت منتهية لم يتم الحجز بها قلت لها انا باخذ الرقم فقط لمعرفة الكفيل وهي وزارة التربية لكن الحجز حق ولدي وبطاقته سارية وحديثة رفضت وقالت لم احجز إلا بطاقة الاب وتكون سارية ويكون الاب موجود خلي هو الذي يحجز حق ولده والقت البطاقة في وجهي وبصوت عالي جدا وعصبية انتو مو تيون تمللونه هني ما بحجز حق الولد وروحي هاتي الاب والبطاقة سارية قلت لها انا بحجزحق ابني والبطاقة سارية رفضت وذهبت إلى البيت واحضرت بطاقة زوجي سارية حجزت لي والقت البطاقة في وجهي بطريقة فيها سخرية وتفرقة في التعامل مع الوافدين ويعتبر هذا التعامل غير صحيح ومرفوض وللعلم اننا نتبعهذا المركز في المجمع والعنوان وعند التدقيق في بطاقة الموظفة عرفت ان اسمها صفية بحر
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تم التواصل مع مقدمة الشكوى وتم التحدث مع الموظفة حيث أن تصرفها خاطئ من حيث التعامل ومن حيث تطبيق القوانين فالبطاقة لا يشترط ان تكون سارية بحسب التعميم الصادر من الوكيل المساعد للصحة الأولية وتم التنبيه على الموظفة بعدم تكرار هذا التصرف |
MHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-03-37603 | 2/4/2020 12:00:00 AM | 3/15/2020 11:26:51 AM | 2/4/2020 12:00:00 AM | ||||||
1550 | لا يوجد | لا يوجد | لا يوجد | سأشتكي على دكتورة الاسنان في الطابق الأول لتنظيف الأسنان تعاملها غير لائق وغير محترم لكبار السن |
لا يوجد رقم للتواصل تم رفع الشكوى لمسئولة قسم الأسنان |
MHC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-03-55030 | 2/13/2020 12:00:00 AM | 3/15/2020 11:46:55 AM | 2/13/2020 12:00:00 AM | ||||||
1551 | عبيده وليد | لايوجد | 33238635 | لايوجد | لايوجد فقط هناك رقم الهاتف |
تم الاتصال بالمراجع وقام بالشكر والثناء على الخدمات المقدمه من المركز. |
HKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-03-28852 | 3/3/2020 12:00:00 AM | 3/15/2020 12:50:20 PM | 3/15/2020 12:00:00 AM | ||||||
1552 | محمد عبدالله | لايوجد | لايوجد | لايوجد | السلام عليكم ورحمه الله وبركاته يرجى من اداره المركز تكريم الموظفه " ماعرف شنو اسمها " بس من القحطاني سمعت الموظفة الي يمها ... على تعاملها الحلو وإسلوبها الراقي ويا المرضى, بصراحة انه كنت معصب وطلعت و أنه أظحك بسببها الله يحفظهاط معاكم محمد عبدالله |
HKC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-03-48182 | 3/5/2020 12:00:00 AM | 3/15/2020 12:57:22 PM | 3/15/2020 12:00:00 AM | |||||||
1553 | ابراهيم ناصر | لايوجد | لايوجد | لايوجد | ان الحكومه قد وضعت ضوابط للذي في الاماكن المراكز الحكوميه وفي الفترة الاخيره من الملاحظ انه لم يعد هناك التزام بذلك بل وصل الامر كاننا في ملابس داخليه خاصه من شباب |
تم التحدث مع المراجع وتبين بان سبب المقترح هو عدم التزام المراجعين باللبس المحتشم في الاماكن الحكوميه. تم الشرح للمراجع بان هناك حراس امن يقومون بمراقبه المراجعين من ناحيه الملابس وغيرها ولا يسمحون باي نوع من التجاوز وايضاوسيتم التشديد من طرف الأداره على هذا الموضوع. |
HKC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10210 | 20-03-70650 | 3/6/2020 12:00:00 AM | 1/24/2021 10:00:20 AM | 3/15/2020 12:00:00 AM | |||||
1554 | يوسف المناعي | 39672025 | بداية دخول المستشفى لازم كشف على كل شخص |
تم حث الممرضين المتواجدين على منصة الفحص ، وقد تم توفير أيضاً جهاز لقياس درجة الحرارة |
NAC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10187 | 10187 | 20-03-66483 | 3/16/2020 12:00:00 AM | 3/17/2020 9:46:18 AM | 3/16/2020 12:00:00 AM | |||||||
1555 | يوسف المناعي | 39672025 | حل مع مواعيد الأسنان النظام |
تم الترتيب مع حارس الأمن لتنظيم مرضى الأسنان |
NAC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10187 | 10187 | 20-03-54317 | 3/16/2020 12:00:00 AM | 3/17/2020 9:48:15 AM | 3/16/2020 12:00:00 AM | |||||||
1556 | Hina Saleem | 33239528 | there is no place for praying salah, while we are in muslim country so kindly note this request. we are facing trouble to salah timing |
تم التواصل مع مقدمة المقترح وابلاغها بأنه تم رفع مقترح لفصل الغرفة الموجودة وتخصيص مكان للنساء |
MHC | Administrative | Suggestion | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-03-33111 | 2/13/2020 12:00:00 AM | 3/18/2020 8:54:50 AM | 2/13/2020 12:00:00 AM | ||||||||
1557 | لا يوجد | لا يوجد | لا يوجد | jemeakkari@gmail.com | الرجاء زيادة الوعي عند الموظفة في الاستقبال في يوم الخميس 6/2/2020 الساعة 9 مساءً تتعامل مع المراجعين بإسلوب جاف وعنصري ولا يوجد لديها رحابة صدر أكثر من مرة لاحظت هذا التصرف |
تم إرسال ايميل لمقدم الشكوى حيث لا يوجد رقم للتواصل وفي النوبة المذكورة تتواجد أكثرمن منسقة ولم يرد المراجع على الايميل |
MHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-03-15677 | 2/13/2020 12:00:00 AM | 3/18/2020 9:03:04 AM | 2/13/2020 12:00:00 AM | |||||
1558 | أمير عبدالصمد | 941209849 | 39606482 | الاتصال بأقرب وقت ممكن |
تم التواصل مع المريض بخصوص الشكوى المقدمة حيث افاد المريض انه قام بمراجعة المركز الصحي تاريخ 8/2/2020 الساعة الخامسة صباحا وهو يعاني من الزكام من يوم واحد بالأضافة الى ألم في الرأس و قامت الطبيبة (د. لبنى عبد التواب ) بالكشف عليه و أخبرته انه يعاني من التهاب فيروسي و قامت بكاتبة الأدوية الخاصة بالزكام و ابدى المريض اعتراضه على تشخيص الطبيبة حيث ان في أعتقاده لايمكن التفرقة بين الألتهاب الفيروسي و البكتيري الا بعمل الفحوصات و ايضا لان لديه ألم متكرر في الرأس لم تقم الطبيبة بعمل الفحوصات و تحويله مع العلم انه أفاد ان لديه مراجعات سابقة بمستشفى السلمانية مع عيادة المخ و الأعصاب لكن توقف عن الذهاب لمواعيده . بعد مراحعة الملف الألكتروني للمريض تم التوضيح للمريض ان تقييم الطبيبة كان بناء على التاريخ المرضي و الكشف الطبي و حيث ان في أغلب الحالات في هذا الوقت من السنة تكون الحالات المرضية نتيجة لألتهاب فيروسي و لايقوم الطبيب بعمل فحوصات لجميع المرضى الذي يشتكون من الزكام الا في حالات معينة حسب تقييم الطبيب و بالنسبة للتحويل لعيادات الرعاية الثانوية لايتم في الفترة التي راجع فيها المركز و هي الخامسة صباحا و تم العرض على المريض ان يتم اخذ موعد على الطبيب اليوم او في اي وقت مناسب له لكنه أفاد انه سيقوم بمراجعة طبيب في مستشفى خاص حيث ان لديه تأمين صحي . أبدى المريض شكره للتواصل معه و توضيح الموضوع. |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-03-10969 | 2/13/2020 12:00:00 AM | 3/18/2020 9:08:37 AM | 2/13/2020 12:00:00 AM | ||||||
1559 | علي احمد البوعينيين | 39551412 | موعد الاسنان والاعصاب بعد 5 شهور |
تم الاتصال بالمريض أكثر من مرة ولكن لا يرد |
MHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 20-03-69784 | 2/17/2020 12:00:00 AM | 12/10/2020 1:22:21 PM | 3/31/2020 12:00:00 AM | |||||||
1560 | عبدالحي الحجازي | 33769617 | موعد الأسنان سيء |
تم التواصل مع مقدم الشكوى وحل المشكلة |
MHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 20-03-32824 | 2/17/2020 12:00:00 AM | 12/7/2020 4:21:06 PM | 12/6/2020 12:00:00 AM | |||||||
1561 | جاسم سالم | 39440734 | شكوى على عيادة السكر |
تم التواصل مع المريض بخصوص عيادة السكري حيثان المراجع يريد وضع جهاز ارقام خاص للعيادة علما بان العيادة تقوم الممرضة بتجميع البطاقات ومناداة المرضى بالترتيب ولا تسمح بدخول المريض اذا كان يوجد مريض اخر في العيادة وللعلم توجد ستارة متحركة تحجب رؤية المريض في حالة فتح الباب من قبل مراجع اخر |
MHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-03-20397 | 2/20/2020 12:00:00 AM | 3/18/2020 9:24:47 AM | 2/23/2020 12:00:00 AM | |||||||
1562 | tabasum ahmed | 33196828 | mother and child the staff talling information in mother and child section is very rude, never smile I've been in bahrain for 7 years but mother and child really needs improving with regards how they speak to us |
تم الاتصال عدة مرات بتاريخ 5/3/ 2020+12/3/2020 وفي أوقات متفاوتة خلال الدوام الرسمي ومن قبل عدة موظفين في القسم إلا أنه لم يكن هناك أي استجابة على اتصالاتنا خلال هذين اليومين |
MHC | Administrative | Complaint | Behavioral | Mother and Child Care | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 20-03-17703 | 2/20/2020 12:00:00 AM | 3/18/2020 9:59:00 AM | 3/12/2020 12:00:00 AM | |||||||
1563 | داوود سلمان البورشيد | 35034218 | لقد تم الاعلان من قبل وزاره عن حصول إصابات قادمة من إيران الى البحرين ولم يتم حتو اليوم توزيع كمامات صحيه للمواطنين في البحرين كم يؤسفنا ان المركز لم يتم متابعة الحصول من وزارة الصحه على أعداد الكمامات وتخطى اعداد المجمعات المحسوبه على المركز الصحي لبنك البحرين والكويت الصبح |
تم الإتصال بالمريض ولم يتم الرد |
BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-03-27851 | 3/19/2020 12:00:00 AM | 3/19/2020 1:35:51 PM | 3/19/2020 12:00:00 AM | |||||||
1564 | محمد عادل | 66944119 | تقديم شكوى عن تعامل القابله سونيا إياد السيئ مع المرضى وعدم الوضوح حيث انها ترفع صوتها وتوبخ مرضاها وعذرها الوحيد ان السستم خراب . |
السلام عليكم
تم التواصل مع مقدم الشكوى محمد عادل عن تعامل القابله سونيا معه عندما حضر إلى الموعد حيث كان السيستم لا يعمل مما أدى إلى تعطيل وتأخير الخدمه وأن القابله طلبت منه ان يذهب إلى الكاتبه لفتح القفل في السيستم وقالت له الكاتبه أن يذهب إلى قسم السجلات في الطابق الارضي حيث أن الجهاز لا يعمل وعندما ذهب كان هناك ازدحام وفتره إنتظار ولما رجع إلى القابله قالت له لماذا ذهبت إلى السجلات في الطابق الأرضي بذلك سببت التأخيرتم التواصل مع القابله سونبا وقالت بأنها لم تسيء التعامل مع المراجع وأنه كان يطرق الباب كثيرا مما يسبب في الإزعاج للمراجعين وكانت تشرح له اهميه مراعاه خصوصيه المرضى وأنها تعامل المراجعين بكل إحترام
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BKH | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-03-36700 | 3/19/2020 12:00:00 AM | 1/24/2021 11:12:25 AM | 3/19/2020 12:00:00 AM | |||||||
1565 | عيسى محمد عيسى | 36770011 | لايوجد | الرجاء من نوره موسى اخذ الحيطه والحذر من معامله المستشفى من قبل موظف بحريني من شفت الخميس العصر اثر باسمك الى المستشفى من تعامله الشدة. |
تم الاتصال بالمراجع وتبين بان عنوان المراجع يعود الى مركز اخر وتم تقييمه بحاله اعتيادية, قمنا بشرح له عن اليه العمل لدى المراكز الصحية بما يتعلق بعناوين المراجعين الغير تابعه للمركز وان قسم التمريض لديه ضوابط معينه لتقييم الحالات الطارئه وغيرها. شكر المراجع جميع الاقسام وعلى حسن التعامل من الاداره وتفهم اليه العمل, وايضا تم التنبيه على مسؤل قسم التمريض للتحدث للموظف المعني للمرونه في التعامل.
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HKC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-03-33242 | 3/20/2020 12:00:00 AM | 3/24/2020 11:27:17 AM | 3/24/2020 12:00:00 AM | ||||||
1566 | ابو احمد | 33641661 | لا يوجد | نرجو منكم تواجد دكتورة وذلك لوجود حالات تتوجب الكشف عن النساء وطول المواعيد حسب الموظف الأستقبال لايوجد مسؤل في اوقات العطل |
تم الاتصال مدى اسبوع ولكن الرقم مغلق |
HKC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10896 | 20-03-52949 | 3/14/2020 12:00:00 AM | 3/24/2020 11:33:20 AM | 3/24/2020 12:00:00 AM | |||||||
1567 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | الأخصائيه الموجودة في الصيدليه فضه في التعامل وغير لبقه مع المرضى |
لايوجد رقم للتواصل |
HKC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10896 | 10210 | 20-03-34978 | 3/17/2020 12:00:00 AM | 1/24/2021 9:59:20 AM | 3/24/2020 12:00:00 AM | |||||
1568 | غير مسجل | مكينة الشاي تخرج كاسات بلاستيك مضر بالصحة نريد ورقية |
تم توفير كاسات و رقية من قبل الشركة |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-03-97149 | 1/15/2020 12:00:00 AM | 3/25/2020 8:00:26 AM | 1/29/2020 12:00:00 AM | ||||||||
1569 | زين | زيادة غرف الأمراض التأخر |
يوجد طلب لبناء عيادتين للإطباء |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-03-83301 | 1/22/2020 12:00:00 AM | 3/25/2020 8:04:52 AM | 1/23/2020 12:00:00 AM | ||||||||
1570 | أم حمد | 39949394 | الموظفين قمة في الذوق و الاحترام . يرجى النظر في موضوع الدكاترة االي كل مرة يتم تغييرهم . كنت في زيارة لبنتي في مركزكم المحترم و قابلت الدكتورة أمينة في حجرة ( 5) كان بتاريخ 16/02/2020 و كانت أسوأ دكتورة قابلتها في هذا المركز بكل هذه السنين و شكرا |
إن الطبيبة كانت منشغلة بحالة طوارئ مما صادف تأخير وقت الاستشارة و إستياء المريض ، و بعد التواصل مع المريض تفهم الوضع |
IHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 20-03-20540 | 2/16/2020 12:00:00 AM | 12/8/2020 12:02:56 PM | 3/4/2020 12:00:00 AM | |||||||
1571 | رحاب السيد هشام | 39527177 | شكر من رحاب إلى قسم العلاج الطبيعي و الموظفين |
تم التواصل مع المريضة من قبل مسئول قسم العلاج االطبيعي لشكرها |
IHC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-03-56905 | 2/12/2020 12:00:00 AM | 3/25/2020 8:12:46 AM | 2/24/2020 12:00:00 AM | ||||||||
1572 | عادل الانصاري | 39987487 | adel.alansari@gmail.com | لماذا توجد 3 شاشات لا تعمل في صالة الانتظار ! |
عدد 2 شاشة لا تعمل بسبب إنتهاء العقد شركة الاعلام و الوزارة الشاشة الثالثة لعرض أرقام جهاز الأرقام و حتى الأن لميتم إصلاحها من قبل الهندسة و الصيانة تم التواصل مع المريض و الاعتذار منه و أبلغناه بإعادة تشغيل الشاشات حال توفر الخدمة من قبل الوزارة |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-03-14138 | 2/18/2020 12:00:00 AM | 3/25/2020 8:26:53 AM | 2/27/2020 12:00:00 AM | ||||||
1573 | غير مسجل | 1) قسم تسجيل المواعيد دائما غير موجودين مما يسبب تأخير و تراكم المرضى . 2)أطباء السكري حتى مع عدم وجود مرضى يؤخرون المرضى عن مواعيدهم بالرغم من القدوم بموعدنا الأمر الذي يتعب المرضى |
الطبيبة ملتزمة بالمواعيد ، كل مريض لديه موعد و يتم فحصة في وقت موعده و أحيانا قبل و قت موعده و قائمة مواعيد عيادة السكر ممتلئة و يتم إضافة مرضى إضافيين على قائمة المواعيد ، و بعض المرضى يتم علاجهم في وقت إستراحة الطبيبة و كل ذلك مدون في برنامج الآي صحة لا يوجد رقم هاتف للتواصل مع مقدم الشكوى ملاحظة : الرد على نقطة 2 فقط
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IHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-03-96115 | 1/22/2020 12:00:00 AM | 3/25/2020 11:21:10 AM | 1/29/2020 12:00:00 AM | ||||||||
1574 | غير مسجل | 1) قسم تسجيل المواعيد دائما غير موجودين مما يسبب تأخبر و تراكم المرضى . 2) أطباء السكري حتى مع عدم وجود مرضى يؤخرون المرضى عن مواعيدهم بالرغم من القدوم
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ممرضة عيادة السكر متواجدة دائما لإعطاء مواعيد المتابعة للعيادة و تخرج من العيادة فقط في وقت الاستراحة
ملاحظة : الرد على النقطة 1 فقط |
IHC | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-03-91217 | 1/22/2020 12:00:00 AM | 3/25/2020 11:21:46 AM | 1/29/2020 12:00:00 AM | ||||||||
1575 | غير مسجل | 38816552 | تم التواصل مع المريض و طلب زيادة عدد عيادات الاسنان |
سبق و أن رفع الموضوع لإدارة الأسنان |
IHC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 20-03-72202 | 1/23/2020 12:00:00 AM | 3/25/2020 11:26:46 AM | 2/13/2020 12:00:00 AM | ||||||||
1576 | شريفة المرباطي | 39292512 | أشكركم جزيل الشكر على الجهود التي تبذلونها في سبيل المرضى . أقترح / وضع لون معين للصيدلية و أخر للمختبر |
- تم التواصل مع المريضة لشكرها على المقترح - لون اتذاكر جهاز الأرقام الذي توفره الوزارة هو اللون الأبيض فقط |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-03-33685 | 3/10/2020 12:00:00 AM | 3/25/2020 11:31:22 AM | 3/12/2020 12:00:00 AM | ||||||||
1577 | عادل صالح | 39987487 | adel.alansai@gmail.com | أعتقد فترة الاستراحة 1/2 ساعة أو أكثر مبالغ فيها . أقترح عدم اعطاء مواعيد فترة الاستراحة أو التناوب و إحلال أحد أخر حتى الرجوع |
تم التواصل مع مقدم الشكوى و ذكر بأنه يقصد بالتحديد عيادة الممرضة التابعة لإختر طبيبك ، و أوضحنا له بأنه لا يتم اعطاء المرضى مواعيد لأي عيادة في أوقات الاستراحة . |
IHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-03-00897 | 3/10/2020 12:00:00 AM | 3/25/2020 1:18:46 PM | 3/12/2020 12:00:00 AM | ||||||
1579 | عمر | 34598016 | 3mar.778899@gmail.com | 1.الأسنان ، أرجو أن يكون صباحي و مسائي و أكثر من دكتور لأنه ضغط و تأخير . 2. عدم انتظام في أدوار المراجعين للأسنان ، لا يوجد نظام يحدد الأسبق . |
تم التواصل مع المريض و تبين بأنه ليس لديه علم بتوفر مواعيد لطوارئ الأسنان في الفترة الصباحية ، حيث كان يعتقد بأن مواعيد طوارئ الأسنان للفترة المسائية فقط. كما طلب أن تكون في المركز أكثر من عيادة في الفترة المسائية بدلا من عيادة واحدة فقط و قد سبق أن تم إبلاغ إدارة الأسنان بهذا الخصوص و أوضحنا له بأن حارس الامن لايفتح جهاز الأرقام الخاص بالأسنان إلا بعد التأكد من ترتيب المرضى بحسب الأسبقية في الحضور . أثنى المريض على ما يقوم به حراس الأمن من تنظيم ، و لكنه يقصد بأنه لا توجد آليه تحدد وقت حضور المريض قبل فتح جهاز الأرقام في الفترة المسائية و طلب منا استلام البطاقات و قد اعتذرنا له حيث أننا نعتمد على جهاز الأرقام و تنظيم حارس الأمن ، و قد واجهنا مشاكل مع المرضى بإستلام البطاقات حيث أدى ذلك إلى نفاذ الأرقام قبل بدء دوام . |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 20-03-29216 | 2/20/2020 12:00:00 AM | 1/24/2021 10:27:26 AM | 3/12/2020 12:00:00 AM | ||||||
1580 | غير مسجل | يجب على موظف العلاج الطبيعي الموجود على الكاونتر لبس القفازات بسبب ملامسة بطاقات المواعيد و تعقيم يده بعد كل إجراء و تسجيل الموعد . و شكرا |
أكد مسئول قسم العلاج الطبيعي على موظف الاستقبال بضرورة لبس القفازات ‘ علما بأن الموظف ملتزم بغسل الأيدي و تعقيم اليدين |
IHC | Administrative | Complaint | Policy & Procedure | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-03-73437 | 3/17/2020 12:00:00 AM | 3/25/2020 2:10:54 PM | 3/19/2020 12:00:00 AM | ||||||||
1581 | لولوة حسن | 36991955 | لاحظة بعد ترددي في غرفة المعالجة اشكال يومي تم اجراء لي عملية واحتاج الى تغيير يومي ان الممرضات لا يقومون بتبديل شرشف السرير بعد كل مريض مما يسبب انتشار الامراض الجلدية او الكورونا وقد تم اخبارهم بذلك تكرار لكن لا مجيب واقوم بنفسي برمي الشرشف على الارض وتم اخباري بعدم توفر كلينكس سرير ومعقم |
تم ارسالها الى مسئول التمريض وكان الرد انه لم تكن متوفرة الاغطية في تلك الفترة |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-03-85250 | 3/14/2020 12:00:00 AM | 1/24/2021 7:25:44 AM | 3/26/2020 12:00:00 AM | |||||||
1582 | أحمد النامليتي | 39113136 | مقترح توفير مساعد خدمات طبية لقسم المختبر مقترح توفير مواصلات للموظفين |
تم التواصل مع صاحب المقترح ، وافاد بانها مجرد اقتراحات تخدم العاملين بالمركز |
AAK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 20-04-68762 | 3/30/2020 12:00:00 AM | 4/8/2020 8:25:38 AM | 4/8/2020 12:00:00 AM | ||||||||
1583 | حياة عيسى جعفر (ابنة المريض) | 470016078 | 39559238 | none@email.com | إهمال من قبل الدكتورة دلال حيث أنني أدخلت الوالد يوم الخميس الموافق 2 أبريل 2020 في حالة طواريء و كان يعاني من تعب و إرهاق شديد لكنها لم تهتم لذلك مما استدعى دخوله في حالة حرجة في نفس اليوم. اسم المريض: عيسى جعفر محمد كاظم |
تم التواصل مع المريضة و لم يوجد هناك ما يثبت إهمال الطبيبة و تم إيضاح الموضوع. وفي نهاية المكالمة شكرت أطباء و طبيبات المركز و تمنت التوفيق للجميع. |
BQC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 20-04-05053 | 4/5/2020 12:00:00 AM | 4/12/2020 10:21:55 AM | 4/7/2020 12:00:00 AM | |||||
1584 | om mohamed | 39470591 | اطراء : د. فاتن البناء بشوشة وتعاملها راقي ومريح وفقها المولى |
تم عرض رسالة الشكر للدكتورة فاتن في اجتماع مجلس الادارة
تم تقديم الشكر الجزيل للدكتورة فاتن على حسن تعاملها مع المرضى وبشاشتها وصدرها الرحب معهم |
AHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 20-04-17063 | 3/3/2020 12:00:00 AM | 4/15/2020 8:46:45 AM | 3/3/2020 12:00:00 AM | ||||||||
1585 | Ayman Alkhazraji | 36506596 | الخدمات جيدة واشكر العاملين في المركز الصحي الذين يستقبلون المريض بالابتسامة من التسجيل لغاية صرف الدواء مع الكلمة الطيبة. نتمنى الاستمرار على هذا المستوى العالي من المهنية مع جزيل الشكر والتقدير |
تم عرض الشكر في اجتماع مجلس الادارة وتقديم الشكر لجميع الموظفين بجميع الاقسام لتعاملهم الراقي مع المرضى والمراجعين |
AHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 20-04-49656 | 2/11/2020 12:00:00 AM | 4/15/2020 8:50:13 AM | 2/11/2020 12:00:00 AM | ||||||||
1586 | no name | 66382928 | التطوير الذي طرأ على المركز مؤخرا بإحداث العيادات الجديد سيء وهو لا يحتاج إلا لغرفة واحدة وعدم مضيعة قسم التمريض وتأخير المرضى في قسم التمريض وارحاعهم الى التمريض. الممرضات يتذمرن من علاجهم للمرضى ويقولون انهم في زحمة بسبب العيادات. |
اثبت النظام المستحدث فاعليته في علاج المرضى واكتشاف الحالات الطارئة وتسريع دخولها على الطبيب كما ان وجود الممرضة وقيامها بمتابعة وفحص المريض قبل دخوله على الطبيب اعطى وقت اطول للطبيب لمعاينة المريض .
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AHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 8965 | 8965 | 20-04-80447 | 1/15/2020 12:00:00 AM | 8/10/2020 10:41:11 AM | 4/30/2020 12:00:00 AM | |||||||
1587 | مرسي محمد السيد | - | 39901277 | bahrainmsr@gmail.com | راجعت قسم الاسنان في الفترة المسائية لعمل حشوة دائمة فقاموا بعمل حشوة مؤقته ووجهوني لمراجعة القسم في الصباح لعمل الحشواة الدائمة ، فقمت بمراجعتهم لكنهم رفضوا عمل الحشوة - قسم الاسنان غرفة 11 وأخبروني لأخذ موعد بعد 6 شهور |
تم التواصل مع المريض وابلاغه بانه في الفترة المسائية يتم علاج الحالات الطارئة فقط ، ، لانه عمل الحشوات تاخذ وقت طويل عند العلاج |
HBM | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 20-04-14289 | 3/9/2020 12:00:00 AM | 4/16/2020 10:22:16 AM | 3/15/2020 12:00:00 AM | |||||
1588 | لطيفة عيسى | - | 363668832 | حضرت صباح اليوم لأخذ موعد لزوجتي لطيفة عيسى حيث أعطتني الموظفة موعد في الساعة 5:30 مساءا بنفس اليوم على غرفة 1 ومن ثم تبين بأنها لم تسجله وذلك بعد مراجعتنا للدكتورة وإنتظرنا ثم أعطونا موعد آخر في الساعة 6:30 مساءا ، أرجوا أخذ الاجراءات المناسبة وتنبيهه الموظفة بعدم تضيع وقت المريض وسوء الحالة النفسية الذي يتعرض لها المريض بسبب الخطأ المذكور |
تم التواصل مع المريض، وتنبيهه المنسقين بضرورة التأكد من أخذ الموعد قبل مغادرة المريض القسم. |
HBM | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 20-04-89391 | 3/4/2020 12:00:00 AM | 4/16/2020 10:37:52 AM | 3/11/2020 12:00:00 AM | ||||||
1589 | عبدالله علي | 950208183 | 33759540 | السلام عليكم لأكثر من مرة أتعرض لنفس الموقف مع أحد المنسقات بمركز حالة بوماهر الصحي وقد تعرض الوالد قبل ذلك لنفس هذا الموقف مع نفس الموظفة ألا وهو سوء التعامل وعدم الاحترام المريض ولا اقول هذا عن شتم أو وقيعة أو تنقص لا ولكن سوء المعاملة وعدم رضا المريض من هذا التعامل وهذا مع المواطن فضلا عن المقيم، وللعلم هذا السلوك لا يقع الا من هذه الموظفة وهي منسقة القسم- وعلى ما أظن وأأكد بان هذا التعامل حتدث على الجهات الخاصةولم يكن هذا تعاملهم المقصود اتمنى منكم ارشاد هذه الموظفة وسبق وأن قدمت شكوى عبر هذا الجهه ولا أخفيكم استحسنت الجواب ولكن مازال الخلل موجود فأمل منكم الجواب وحسن الخطاب وشكرا لكم سعيكم للإصلاح |
بخصوص الشكوى المقدمة من المريض عبدالله علي تم التواصل مع المريض عبدالله علي يوم الثلاثاء الموافق 14 ابريل 2020، وتم الاستفسار عن المشكلة وقد ذكر بانه حضر في يوم الاحد الموافق 12 ابريل 2020، وطلب من منسقة السجلات حجز موعد على الطبيب (رجل) واخبرته بانه لا يوجد اطباء في هذا اليوم، وطلب منها حجز موعد آخر ليوم الاثنين بسبب تواجد الطبيب (رجل)، فقد تم حجز الموعد في الفترة الصباحية وفي يوم الاثنين وقد تاخر المريض عن موعده نصف ساعة وعند ذهابه الى قسم السجلات اخبرته الموظفة بانه عليه التوجهه الى غرفة الطبيب، وعندما ذهب الى الغرفة طلبه من الطبيب منه اخذ موعد اخر لانه تاخر على موعده . وعندما رجع الى قسم السجلات اعطته المنسقة موعد اخر وطلبت منه الرجوع الى الطبيب ، وبدأت المشادة بينهما فقد ذكر المريض بانه الموظفة تحدثت معه باسلوب غير لبق ، وان هذا الشي تكرر مع والده مع نفس الموظفة، وانها دايما تتعمد التحدث مع المرضى باسلوب حاد وغير لائق، وذكر بانه اذا لم يتم ايجاد حل للموضوع سوف يقوم برفع الموضوع الى وزارة الداخلية. تم التحدث مع الموظفة وذكرت بان المريض قام بالصراخ عليها بدون اي اسباب و انه لم يحدث اي شي بينهما فقد ذكرت بانها طلبت منه الذهاب الى الطبيب وقال لها المريض تكلمي معي باسلوب لائق، وبدأ بالصراخ وحضر رجل الامن لاخذ المريض للتفاهم معه ، وقد ذهب المريض الى موظفين القسم وطلب منهم اسم الموظفة، بدون حدوث اي مشكلة بينهما. |
HBM | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 20-04-26833 | 4/12/2020 12:00:00 AM | 4/16/2020 10:59:25 AM | 4/14/2020 12:00:00 AM | ||||||
1590 | محمد جاسم أحمد بطي | n/a | 39991596 | bu.reeem44@gmail.com | دكتورة في الفترة المسائية عراقية معاملتها جداً سيئة و موظفة الاستقبال ترتدي حجاب وردي في الفترة الصباحية |
تم التواصل مع زوج المريض الحاضر يومها مع زوجته للعلاج ولم يذكر المريض إسم الطبيبة المعالجه. ولكن ابدا عدم رضاه عن الاسلوب المتبع وبالرجوع الى الشكوى المرسلة تبين عدم وجود تاريخ المعالجة للمريضه ليتم معرفة الطبيبة التي اشرفت على العلاج ولذا لا يمكننا معرفة الطبيبة التي اشرفت على علاجها الا بالتاريخ المحدد للعلاج مع جزيل الشكر د.نورة جنيد |
SKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 11985 | 20-04-45358 | 4/15/2020 12:00:00 AM | 12/14/2020 12:57:46 PM | 12/10/2020 12:00:00 AM | |||||
1591 | محمد جاسم أحمد بطي | n/a | 39991596 | bu.reeem44@gmail.com | دكتورة في افترة المسائية معاملتها جداً سيئة عراقية و موظفة الاستقبال ترتدي حجاب وردي في الفترة الصباحية |
تم التواصل مع زوج المريض الحاضر يومها مع زوجته للعلاج ولم يذكر المريض إسم الطبيبة المعالجه. ولكن ابدا عدم رضاه عن الاسلوب المتبع وبالرجوع الى الشكوى المرسلة تبين عدم وجود تاريخ المعالجة للمريضه ليتم معرفة الطبيبة التي اشرفت على العلاج ولذا لا يمكننا معرفة الطبيبة التي اشرفت على علاجها الا بالتاريخ المحدد للعلاج مع جزيل الشكر د.نورة جنيد |
SKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 11985 | 20-04-25550 | 4/15/2020 12:00:00 AM | 12/14/2020 12:52:32 PM | 12/10/2020 12:00:00 AM | |||||
1592 | إبراهيم مرهون | لا يوجد | 33868034 | ebrahimmarhoon90@gmail.com | قسم المختبر - عدم وجود تعليمات واضحة بخصوص تحليل سكر الحمل مما ادى لحضور زوجتي 3 أيام متتالية في مثل هذه الظروف و التي ينتشر فيها فيروس كورونا. |
تم التواصل كع صاحب الشكوى وقال إنه يتمنى وضع تعليمات أوضح لتحاليل الحوامل |
SKC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 11985 | 20-04-11080 | 4/15/2020 12:00:00 AM | 1/11/2021 8:21:06 AM | 1/7/2021 12:00:00 AM | |||||
1593 | إبراهيم حسين محمد | لا يوجد | 33001064 | noemail@domain.com | اقتراح إضافة قسم الأسنان لبرنامج صحتي (اخترطبيبك) |
تم الإتصال بالمراجع وإبلاغه بأن المقترح تم توصيله لقسم الأسنان بالوزارة لمتابعة إذا يوجد إمكانية ضمه لبرنامج صحتي |
SKC | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 11985 | 20-04-36035 | 4/15/2020 12:00:00 AM | 1/11/2021 8:32:45 AM | 11/10/2020 12:00:00 AM | ||||||
1594 | صخر علي فريح | لا يوجد | 33104252 | noemail@domain.com | شكرا لقسم السجلات |
شكرا عالإطراء ونسعد بخدمة جميع عملاء المركز ونتمنى ان نقدم الكثير لما فيه رقي وخدمة المراجعين كل شيء تمام لا شي يحتاج للذكر، شكراً على الخدمة وتم الإتصال أكثر من مره وكان تلفونه مغلق |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 11985 | 20-04-28803 | 4/15/2020 12:00:00 AM | 12/7/2020 10:37:18 AM | 12/7/2020 12:00:00 AM | ||||||
1595 | Anthony B. Pirera | n/a | 36455530 | antonysp2001@hotmail.com | Dr. Noora is very good. |
تم التواصل مع المراجع ولكن كان تلفونه مغلق وتم مكالمته أكثر من مره ليتم شكره على هذا الثناء ولنقدم خدمة أفضل لهم
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SKC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 11985 | 20-04-98157 | 4/15/2020 12:00:00 AM | 12/14/2020 1:10:36 PM | 12/10/2020 12:00:00 AM | ||||||
1596 | جلال علي صيرفي | لا يوجد | 39239852 | jalalsairafi@live.com | الدكتور حسين قمة في التعامل الراقي و المميز |
تم التواصل مع المراجع لشكره ولكن هاتفه لا يقبل مكالمات
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SKC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 11985 | 20-04-53400 | 4/15/2020 12:00:00 AM | 12/14/2020 12:59:17 PM | 12/10/2020 12:00:00 AM | ||||||
1597 | لا يوجد | لا يوجد | 36400094 | noemail@domain.com | أشكر موظفي الاستقبال |
تم الإتصال وشكر المريضه على الاطراء |
SKC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 11985 | 20-04-72261 | 4/15/2020 12:00:00 AM | 12/7/2020 10:31:57 AM | 12/7/2020 12:00:00 AM | ||||||
1598 | لا يوجد | لا يوجد | 36400094 | noemail@domain.com | الدكتورة هايدي متأخرة. لا تفحص المرضى بشكل جيد‘ على الأقل درجة الحرارة. |
تم التواصل مع أم المريض التي أتت للعلاج مع إبنها وقد ذكرت إنها لم تكن ؤاضية عن مستوى الخدمة الطبية المقدمة في يوم الشكوى ومن قبل د.هايدي وعليه تم التواصل مع د.هايدي التي جائني الرد إنه يوم 17/12/2020 دخل المريض الساعه 16:43 وموعده 15:55 بدون تأخير وجائني ردها حسب كلام والدته لا توجد سخونة واذ تم اعطائه بندول وكان التشخيص احتقان في البلاعيم وطلبت إجازة للمدرسة وتم إعطائها وتم تنبيها إذا زادت حرارة من فضلك راجعينا وإذا تطورت الحالة ممكن يحتاج مضاد مع المداومة على العلاج وهو خافض حرارة ومضاد إحتقان.
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SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 11985 | 20-04-91240 | 4/15/2020 12:00:00 AM | 12/14/2020 1:09:16 PM | 12/10/2020 12:00:00 AM | |||||
1599 | عامر حسن زين الدين | لا يوجد | 39420394 | zainuddin.a@gmail.com | الله يعطي جميع الموظفين العافية. شكراً لكم جميعاً. |
شكرا على الإطراء ونتمنى تقديم الكثير من أجلكم |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10851 | 11985 | 20-04-59401 | 4/15/2020 12:00:00 AM | 12/7/2020 10:26:18 AM | 12/7/2020 12:00:00 AM | ||||||
1600 | يعقوب يوسف بوجيري | 39455496 | يجب توافر الادوية الاصلية وخاصة للامراض المزمنة (وهي للسكري + الضغط) لمدة 3 شهور لا توجد أدوية الأمراض المزمنة مالت السكري وأدوية الصرع وكثير من الأدوية ليست الأصلية بل التقليد، هذا ما يضر صحة الانسان |
تم الاتصال بالمريض والاستعلام عن محتوى الشكوى وأخبرنا أنه يود أن تتوفر الأدوية الأصلية بشكل دائم و أيضا يطالب بتوفير الأدوية الغير موجودة، والتي هي ضرورية لاستكمال العلاج. وتم رفع ملاحظته للجهات المعنية بتوفير الدواء |
NAC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10187 | 10187 | 20-04-45038 | 4/19/2020 12:00:00 AM | 4/29/2020 10:32:19 AM | 4/27/2020 12:00:00 AM | |||||||
1601 | خليفة | 39424499 | لاتوجد مناديل صحية وصابون لغسيل اليدين وعدم العناية الكافية للحمامات |
تم الاتصال بصاحب الملاحظة وشكره على تنبيهنا بذلك وابدى تفهمه لما تمربه المملكة من جائحة الكرونا والتي تسببت بايقاف الكثير من عمال النظافة في عدد من المرافق الصحية وتم التشديد على المنظفين ومراقبة عملهم والحرص على عدم تكرار هذا التقصير |
SSC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 20-04-22764 | 4/21/2020 12:00:00 AM | 1/24/2021 5:28:37 PM | 4/22/2020 12:00:00 AM | |||||||
1602 | مهلة محمد | 66909600 | شكوى على الدكتورة بسمة معاملة الدكتورة سيئة جدا ولم يتم الفحص من قبل الدكتورة ابدا، الدكتورة لم يكن عليها كمام و قفازات وتم تحويلي الى مستشفى الملك حمد حمد بدون فحص |
ردا على الشكوى المرفقه ضد الدكتورة باسمه محبوبي التي تم استلامها بتاريخ 14/4/2020 فانه تم طلب التواصل مع المريضه و الاطلاع على ملفها الالكتروني و كذلك تم استلام الرد من الطبيبه. تم توضيح وجهة نظر الطبيبه للمريضه و كذلك تنبيه الطبيبه الى ضرورة الالتزام بلبس الكمام و القفازات و ضرورة فحص المريضه قبل تحويلها الى الطوارئ. كما تم مناقشه موضوع الالتزام بالمعامله اللائقه مع الطرفين. تم اقفال الشكوى.
تحياتي, د منى القاسمي رئيس مجلس ادارة مركز بنك البحرين و الكويت الصحي |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-04-98514 | 4/14/2020 12:00:00 AM | 4/21/2020 10:13:12 AM | 4/16/2020 12:00:00 AM | |||||||
1603 | ابراهيم صالح | 39434548 | بخصوص مواقف السيارات مخصصة للمراجعين لما يحضر المريض لا يوجد مواقف ارجو تخصيص مواقف للمراجعين وشكرا |
تم الاتصال بالمراجع 3 مرات ولا يرد على الهاتف هناك مواقف مخصصة للمراجعين ولكن خارج المركز المواقف داخل المرجع مخصصة فقط للموظفين وهناك مواقف داخل المركز لحالات الطوارئ والمعاقين |
MHC | Administrative | Suggestion | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-04-24219 | 3/4/2020 12:00:00 AM | 4/23/2020 9:46:27 AM | 3/16/2020 12:00:00 AM | ||||||||
1604 | هند أحمد | 39608900 | السيد الفاضل أود أن اطرح لكم فكرة زيادة عدد الكتاب بسبب تأخير المريض ولحين يأتي رقمه يأتي مريض آخر للاستفسار فهذا ليس لصالح المريض وسمعة المستشفى وشكرا |
تم التواصل مع المريضة وابلاغها بأنه في ذلك اليوم كان لدي موظفين في إجازة مرضية مما سبب نقص عدد الموظفين وهذا يحدث بشكل نادر لكن العدد الموجود يتناسب وحجم العمل. ابلغتني مقدمة الاقتراح بأنها قد راجعت المركز في يوم آخر وقد كان العدد الموجود كاف لتأدية الخدمة وشكرت متابعتنا لاقتراحها |
MHC | Administrative | Suggestion | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-04-46237 | 3/4/2020 12:00:00 AM | 4/23/2020 9:53:36 AM | 3/9/2020 12:00:00 AM | ||||||||
1605 | داوود البورشيد | 35034218 | قسم الطوارئ بالمركز لا يوجد ممرض بحريني مسئول لكي يرتب المحتاجين لقسم التمريض في المركز ولا يوجد تسجيل عن طريق النظام لكي يطمن أن لا يتم التلاعب في دخول المريض إلى قسم الطوارئ للعلاج ارجو أن يتم تنظيم قسم التمريض بالمركز بحيث لا يتم التلاعب في استفادة المرضى وخصوصا المواطن البحريني للعلاج أولا |
تم الاتصال بالمراجع وقد افاد بوجوب وجود جهاز ارقام لتنظيم سير العمل وقد تم الايضاح للمراجع بانه يتم تحديد الاولويات للمرضى على حسب حالتهم الصحية وقد تفهم المراجع الامر |
MHC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-04-82227 | 3/4/2020 12:00:00 AM | 4/23/2020 9:58:42 AM | 3/8/2020 12:00:00 AM | ||||||||
1606 | umer saleem | 33129800 - 33150013 | child care section staff is behaving like they own hospital I want someone call us for discussion |
تم الاتصال به والسماع لشكوته بتاريخ 12/3/2020 وتم التفاهم معه بالنسبة للوقت الذى قضاه في المركز وما سجله السيستم بأقل من ساعه بالرغم من ذهابه للمختبر حيث ذكر المشتكي أعلاه أنه قضى ما يقارب الساعتان والنصف في الانتظار . وانتهت المكالمة باعتذار الطرفين على سوؤ التفاهم الذى حدث وقدر جهودنا واهتمامنا بالموضوع . |
MHC | Administrative | Complaint | Behavioral | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-04-75590 | 3/4/2020 12:00:00 AM | 4/23/2020 10:13:42 AM | 3/12/2020 12:00:00 AM | |||||||
1607 | بسمة | 39100303 | حضرت المركز الساعة الواحدة صباحاُ في منتصف الليل مع ابنتي تشكو الم شديد في بطنها تم تحويلي على حجة 8 الدكتورة سميحة للاسف معاملتها سيئة جداً مع المرضى طلبت تحويلي إلى طبيب آخر وكلمت المسئول حجرة 10 عن المشكلة |
تم التواصل مع مقدمة الشكوى حيث افادت انها حضرت للمركز الصحي تاريخ2/3/2020 الساعة الواحدة صباحا مرافقة لأبنتها المريضة البالغة من العمر 19 سنة حيث كانت تعاني من الام شديدة في البطن و أبلغت قسم التسجيل ان أبنتها مريضة جدا فطلب منها الكاتب الذهاب فورا الى غرفة رقم (8) دون أبلاغها بوقت الموعد . عند ذهابها لغرفة الطبيبة (الدكتورة سميحة ) لم تكن الطبيبة في الغرفة و عند حضورها أخبرتها الطبيبة ان عليها انتظار موعدها ولم يكن اسلوب الطبيبة جيدا في الكلام معها و قامت الطبيبة بمناداة مرضى اخرين مما اضطرها للذهاب الى قسم التسجيل لطلب تغيير الطبيبة حيث تم تحويلها للطبيب مسؤول النوبة حيث قام بالكشف على المريضة و تقديم العلاج اللازم لها. نم أبلاغ صاحبة الشكوى انه كان يجب تحويل المريضة من قسم السجلات على ممرضة التصنيف لتقييم حالتها اذا كانت تعاني من الام شديدة لكي تتمكن الطبيبة من أدخالها كحالة مستعجلة قبل المرضى الأخرين بعد تصنيفها و تم ابلاغها انه سيتم التنبيه على الطبيبة لتحسين اسلوب التواصل مع المرضى أبدت مقدمة الشكوى شكرها للتواصل معها. تم تنبيه قسم السجلات بضرورة أبلاغ المريض بموعده و توجيهه للتصنيف اذا كان لايستطيع الأنتظار بسبب مرضه و تم تنبيه الطبيبة لتحسين اسلوب التواصل مع المرضى.
د.هيفاء أحمد الجاسم 11/3/2020 |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-04-25721 | 3/4/2020 12:00:00 AM | 4/23/2020 10:19:23 AM | 3/11/2020 12:00:00 AM | |||||||
1608 | ابراهيم النجار | 33859940 | الله يكرمكم حمام الرجال الذي في الدور الأرضي بعد سحب السيفون يستمر الماء بالنزول يحتاج إلى صيانة لوقف هدر الماء |
تم تصليح المشكلة في حمام الرجال |
MHC | Administrative | Complaint | Facilities and Services | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-04-78310 | 3/12/2020 12:00:00 AM | 1/22/2021 11:22:46 PM | 3/15/2020 12:00:00 AM | |||||||
1609 | منى الحداد | 34446943 | المختبر لم يتم لبس القفاز وتعقيم اليد قبل فحص الدم |
بالرجوع الى الشكوى المقدمة من أحد المراجعين ضد أحد موظفي المختبر فقد تمت المتابعة على النحو التالي :-
أولا : الاتصال بالمراجعة والوقوف على تفاصيل الحدث المرتبط بالشكوى المقدمة.
ثانيا : مناقشة دواعي وأسباب ماحدث مع الموظف المعني بالمختبر والزامه بعدم تكرار ماحدث لأنه لايتماشى البته مع أنظمة وقوانين الحماية ومكافحة العدوى.
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MHC | Administrative | Complaint | Policy & Procedure | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-04-88285 | 3/12/2020 12:00:00 AM | 4/23/2020 10:28:47 AM | 3/12/2020 12:00:00 AM | |||||||
1610 | ام المريض | 39895978 | على الدكتورة غدير حيث ان لم تدخل ابنتي الغرفة و انا اكثر من مرة دخلت على الدكتورة وطلبت منها الكشف على ابنتيوهي ليش لديها مريض وكانت مشغةلى في الهاتف |
ردا على الشكوى المقدمه على الدكتورة غدير يوسف بتاريخ 22/3/2020 افيدكم علما بانه تم استلامها بتاريخ 14/4/2020 و منها تم التواصل مع والدة المريضه مقدمة الشكوى و الدكتوره غدير. بينت المراجعه بان ابنتها كانت تعاني من الاعياء و تم ابلاغها من قسم السجلات ان موعد ابنتها الساعه 16:15 (في حين ان موعدها الفعلي الساعه 16:30) و عليه ذهبت للطبيبه التي كانت تكلم قسم المعالجه بالتلفون عن مريض اخر و طلبت ان تقوم بمعاينه ابنتها. فطلبت منها الطبيبه الانتظار و لكن بعد اعده الطلب من المراجعه اخبرتها ان تتوجه لقسم المعالجه ليتم تصنيف الحاله و كذلك اتصلت بهم لتطلب منهم تصنيف الحاله. فذهبت المراجعه الى قسم السجلات تطلب تبديل الطبيبه و تم تسجيلها على د ميسم. تم الطلب من الطبيبه ضرورة تقييم الحاله و كذلك تنبيه الكتاب الى ضرورة ابلاغ المريض الموعد الفعلي على الطبيب. تفهمت المراجعه للرد وتم اغلاق الشكوى. |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-04-94670 | 4/14/2020 12:00:00 AM | 4/27/2020 8:40:06 AM | 4/23/2020 12:00:00 AM | |||||||
1611 | زينب ميرزا | 821101129 | 33275372 | zainab.mirza1982@gmail.com | السلام عليكم استاذ سعيد عندي شكوى على قسم الصيدلية والشكوى الثانية على قسم الاستقبال الصيدلية الموظفة قالت بتكتب ملاحظة الدواء مو متوفر في المركز الصحي علشان استلمه من السلمانية ولما تواصلت مع خدمات المرضى في السلمانية قالت الدواء انصرف بتاريخ 14 أبريل ،طيب أشلون انصرف؟ وقسم الاستقبال ما يردون على التلفون، هل تبوني أجي اراجعكم شخصيا في ظل هالظروف وازمة كرونا والحين كل شي أون لاين |
تم التواصل مع المريضة والتواصل مع صيدلية السلمانية بشكل مباشر وتم اخبارنا بأنه سيتم تجهيز الدواء وارساله للمريضة |
NAC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10187 | 10187 | 20-04-62132 | 4/27/2020 12:00:00 AM | 4/29/2020 10:41:28 AM | 4/27/2020 12:00:00 AM | |||||
1612 | خالد حمادي | 39070856 | شكر وتقدير كافة موظفي مركز عراد الصحي والشكر الخاص د. حنان حميدان استشارية السكر لتعاملها مع المرضى بشكل جيد وانساني |
NAC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-05-07310 | 5/5/2020 12:00:00 AM | 5/5/2020 11:35:11 AM | 5/5/2020 12:00:00 AM | |||||||||
1613 | ابراهيم | 39322525 | الرجاء توجيه قسم المعالجة/ التضميد، لمراعات الاشخاص كبار السن. حيث قامت ممرضة في وقت واحد بعلاج شخص اكثر من ساعة الافطار تاخر ساعة ونصف دون .اكتراث. سوء تصرف من المعالجات في الاستقبال وعدم الاهتمام،و وهذا الشي في المركز والطوارىء. |
تم ارسال الشكةى لمسئول التمريض بتاريخ 07 مايو 2020 تم الاتصال في المريض بتاريخ 6/5/2020 في تمام الساعة 12:40 وتم اخذ المعلومات منه حيث كان في الاجازة الرسمية وكان المركز مزدحم . ،حيث كان في قمة الاخلاق حيث تفهم الموضوع وشكر الجميع على العمل المستمر .
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MJK | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-05-82418 | 5/2/2020 12:00:00 AM | 5/27/2020 7:10:41 AM | 5/6/2020 12:00:00 AM | |||||||
1614 | عادل ناجي احمد طاهر | 720036224 | حضر المذكور اعلاه المريض عادل ناجي احمد طاهر الرقم الشخصي 720036224 يشتكي من عدم صرف الادوية له من قبل الصيدلية |
عند حضور المريض الى مكتب الاداري تم التاكد من تواريخ وصف الادوية للمريض واتضح بانه منذ خمس اشهر كان يتقدم في صرف الادوية في كل شهر ونظام صرف الادوية يحسب الزيادة الموجودة لدى المريض وتم شرح الالية للمريض ولكنه لم يقتنع وضل يرفع صوته ولا يقبل التفاهم ويقول انه لايوجد لديه ادوية فتم توجيهه بالتسجيل على الطبيب لحل مشكلته ولكنه رفض ذلك وقال انت ماسويتلي شي وساكلم مسئول في الوزارة فاتصل على اداري المنطقة وشرح له الموضوع ثم اعطاني الهاتف فبينت مادار بيني وبين المريض ثم اعدت الهاتف له ووجهه اداري المنطقة للتسجيل على الطبيب فخرج من المكتب وتم الاتصال بالطبيب المسئول وشرح الموضوع لها لحل المشكلة |
SSC | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10924 | 10924 | 20-05-15748 | 5/10/2020 12:00:00 AM | 1/24/2021 5:28:06 PM | 5/10/2020 12:00:00 AM | |||||||
1615 | اسماء | 38898288 | بخصوص الدكتورة شرين حاجي، لاتتعامل مع المرضى بمرونه ولاتمتص غضب المريض،ارتفاع في نبرة الصوت وعدم فهم المطلوب للمريض ولاتقرأ سجل العام للمريض |
بعد التحقق من الشكوى ضد الدكتورة شيرين محمد بتاريخ 7/5/2020 تم التواصل مع المريضه و الطبيبه و الملف الالكتروني. تبين ان المريضه راجعت الطبيبه في 18/3/2020 و كانت تشكو من الم في الظهر و قامت الطبيبه بفحص المريضه و مراجعه ملفها الالكتروني حيث تبين لها انها كانت تعاني من ارتفاع في ضغط الدم في زيارات سابقه و كجزء من الوقايه قامت الطبيبه بفحص ضغط الدم لها و طلبت منها متابعة ارتفاع ضغط الدم. تم توضيح وجة نظر الطبيبه للمريضه و كذلك ضرورة التزام حسن المعاملة و تم اقفال الشكوى. |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 11059 | 20-05-59402 | 5/7/2020 12:00:00 AM | 1/24/2021 11:20:43 AM | 5/18/2020 12:00:00 AM | |||||||
1616 | احمد حبيب | لا يوجد | 39369005 | حضر المريض للمركز لم يتمكن من الحصول على موعد وذلك بسبب انتهاء المواعيد تم الاتصال بالمريض تاريخ 30/4/2020 ولم يرد على الاتصال وتم الاتصال به عدة مرتين في الاسبوع الذي يليه الا انه لم يرد على الاتصال. تم الاتصال به بتاريخ 20/5 حيث افاد بالتالي حضر للمركز ولم تكن هناك مواعيد كان يعاني من اصابه في عينة تم ارشاده لقسم التصنيف ولم يعتبروا حالته طارئة استفسر عن الطبيب المسئول من الممرضين ولم لم يوجهوه للغرفة استفسر المريض هل يمكن لقسم التمريض تقييم حالة العين وتصنيفها
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تم اشعار المريض بانه سيرفع طلبه واستفساره للطبيب المسئول للافادة وكذلك لمسئول قسم التمريض كما تم اشعاره بالقنوات التي يمكنه حجز موعد قبل الحضور تم الاتصال بالمريض من قبل مسئولة الاطباء بتاريخ 21/5 تم توضيح الامور العالقة وقد تفهم المريض على ان يتم التاكيد من عدم حدوث اي قصور في المرات القادمة وقد قام مسئول قسم التمريض بالاتصال بالمريض بتاريخ 21/5 حيث افاد بالتالي اشاد المريض بدور الممرضة افادت الممرضه بان حالة المريض بسيطة حسب معايير جدول التصنيف تم توجيه المريض لقسم السجلات لاشعاره بالطبيب المسئول |
SHC | Administrative | Enquiry | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10866 | 10866 | 20-05-37464 | 4/30/2020 12:00:00 AM | 5/28/2020 10:19:54 AM | 5/21/2020 12:00:00 AM | |||||||
1617 | محمد مكي يوسف عبداااه | 33020696 | الرجاء الاهتمال بتوفير الدواء عدم توفير الدواء لمدة شهرين (دواء القلب) هل يعقل أنتظر شهرين مع العلم الدواء متوفر في السلمانية |
تم ارسال الشكوى الى مسئول الصيدلية 4 يونيو 2020 تم الاتصال بالمريض ... وتوفير الدواء له وسيتسلمه اليوم
الدواء المذكور من أدوية السلمانية وليس من قائمة المراكز وهو المريض الوحيد الذي يستلمه فنطلبه بكمية قليله ( علبه او علبتين شهريا ) وذلك لانه تاريخ انتهاءه قريب 8/20 .. |
MJK | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10230 | 20-06-95757 | 6/2/2020 12:00:00 AM | 2/4/2021 9:01:32 AM | 6/7/2020 12:00:00 AM | |||||||
1618 | هاجر محمد | 33271106 | نحن في فترة خطيرة (كورونا) شلون يدخل طفل بعد آسيوي اتمنى تخصيص غرف خاصة لخطورة الأمر |
تم رفع الاقتراح لرئيس مجلس الإدارة ولكن من الصعب تخصيص عيادة عامة للأطفال فقط |
MHC | Administrative | Suggestion | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-06-72429 | 4/13/2020 12:00:00 AM | 6/9/2020 2:05:50 PM | 4/21/2020 12:00:00 AM | ||||||||
1619 | لا يوجد | 36881615 | قسم الأسنان لا يعمل بحجة لا يوجد حشوات بسبب كورونا قسم الاسنان جلست من الساعة 6:45 حتى الثامنة وخمسة واربعون وادخل على الطبيبة تقول طوارئ لا نعمل بسبب كورونا راجع مركزك |
تم التواصل مع مقدم الشكوى وشرح سبب عدم عمل الحشوات في ظل ظروف جائحة فيروس كورونا |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 20-06-87162 | 4/13/2020 12:00:00 AM | 12/7/2020 4:19:48 PM | 4/30/2020 12:00:00 AM | |||||||
1620 | Zubar Ahmed | 34348146 | come in hospital at 1:30 counter person inform me your time 2 pm and I wait tell 2 pm and tell 2:30 not called |
تم التواصل مع المريض لكنه ابلغني بأنه يريد سحب الشكوى ورفض اعطائي التفاصيل |
MHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 20-06-44363 | 4/13/2020 12:00:00 AM | 1/22/2021 11:23:16 PM | 4/21/2020 12:00:00 AM | |||||||
1621 | نضال هاشم باقر | 39550051 - 36444878 | تعطبل الخدمات الصحية / فترات المواعيد المتباعدة جداً وعدم التقدم في العلاج خلال سنة كاملة بسبب تقاعس الدكتور / طوال الدوام لا يوحد أحد بمكتب الدكتور |
تم التواصل مع المريض من قبل رئيس القسم والنظر في موضوعه |
AAK | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10209 | 10209 | 20-06-60361 | 6/14/2020 12:00:00 AM | 1/26/2021 8:31:26 AM | 6/17/2020 12:00:00 AM | |||||||
1622 | حسن محمد | 39202187 | مقترح ضبط الوقت بعيادة السكري فيما يخص تحاليل الدم ومقترح تأخير نقل العينات الى مختبرات السلمانية |
تم التواصل مع المريض ، حيث تم تأخير سحب العينات الى الساعه 11 في جميع المراكز بالفترة الأخيرة |
AAK | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 20-06-80478 | 6/14/2020 12:00:00 AM | 1/26/2021 8:32:34 AM | 6/17/2020 12:00:00 AM | ||||||||
1623 | لا يوجد | لا يوجد | لا يوجد | دكاترة ما عندهم أخلاق معاملة سيئة غرفة 4 |
تم التحدث مع الطبيبة وحثها على التعامل الحسن والطيب |
NAC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-06-34521 | 6/15/2020 12:00:00 AM | 12/6/2020 11:19:08 AM | 6/17/2020 12:00:00 AM | ||||||
1624 | لا يوجد | لا يوجد | لا يوجد | دكتورة غرف 2 + تقييم ممتاز |
تم تحويل الشكر الى الدكتور رئيس مجلس الاادارة |
NAC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-06-17943 | 6/15/2020 12:00:00 AM | 9/27/2020 9:20:21 AM | 6/17/2020 12:00:00 AM | |||||||
1625 | خديجة الهاشمي | 39690991 | مكافأة الموظفين والدكاترة والله يوفقهم و يوفق قيادتنا |
NAC | Administrative | Suggestion | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-06-66836 | 6/2/2020 12:00:00 AM | 6/15/2020 9:30:26 AM | 6/15/2020 12:00:00 AM | |||||||||
1626 | عديلة القلاف | 33036969 | جهاز قياس الحرارة غير متوفر لدى قسم العلاج الطبيعي و صعوبة المشي للمركز الآخر فقط لاخذ الحرارة، أين مراعاة المرضى وحقوقهم ؟
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الجهاز موجود ولكن نقص العاملين هو السبب ، تم توفير موظفة لهذا لاغرض (متطوعة) |
NAC | Administrative | Complaint | Facilities and Services | Physiotherapy | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10187 | 20-06-06166 | 6/7/2020 12:00:00 AM | 1/24/2021 11:04:20 AM | 9/30/2020 12:00:00 AM | |||||||
1627 | مريم | - | 39672820 | لايوجد | موظفي المركز والاطباء في غاية الطيبة والاحترام وعلى استعداد للمساعده في جميع الاوقات |
تم الاتصال بالمريضة بتاريخ 16/6 وشكرها على كلامها الطيب وثقتها بالموظفين وان مايقدموه هو واجبهم |
NDC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10852 | 10852 | 20-06-44815 | 5/21/2020 12:00:00 AM | 1/23/2021 7:59:42 PM | 6/16/2020 12:00:00 AM | ||||||
1628 | احمد عبدالنبي | لايوجد | 34622852 | لايوجد | تم طردي من غرفة رقم 3 والتكلم معي باسلوب متدني ووقح وطلبت مني تبديل الغرفة |
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NDC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 20-06-48444 | 6/3/2020 12:00:00 AM | 1/23/2021 8:00:05 PM | 6/16/2020 12:00:00 AM | |||||
1629 | حسين منصور | لايوجد | 36996168 | لايوجد | المشكلة بالنسبة لتكييف غرفة المعالجة بالنسبة لمرضى السكلر حيث انه كان بارد جدا |
تم التواصل مع المريض والاحذ بالشكوى المطروحه ، وتبين بان المريض قد قام بابلاغ قسم التمريض عن نفس المشكله بنفس يوم الشكوى وتم على الفور ابلاغ الصيانة لتقليل برودة المكيف وهذا ماتم، وقد تم ابلاغ هاتفيا بانه قد تم تعديل برودة المكيف في قسم المعالجة وفي حال وجود نفس المشكله عليه مراجعة الادارة فورا |
NDC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 20-06-03175 | 6/11/2020 12:00:00 AM | 1/23/2021 7:59:22 PM | 6/16/2020 12:00:00 AM | |||||
1630 | محمد مكي يوسف | 33020696 | ((الصيدلية)) رأيك في تعامل موظفي المركز عامة (ممتاز) تقييمك لسرعة الخدمات (ممتاز) مدى رضاك عن الخدمة المقدمة (الصيدلية) |
تم الارسال للصيدلية |
MJK | Administrative | Appreciation | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-06-11503 | 6/7/2020 12:00:00 AM | 12/6/2020 10:28:46 AM | 6/11/2020 12:00:00 AM | ||||||||
1631 | Dalal almutawa | Hussain the nurse is so gentle with hi patient and kindness, and nurse Amera too Dr. Hanan she didn't saw my burw and she suggust a room injection for me |
لا يوجد رد قسم التمريض |
MJK | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 20-06-94643 | 6/18/2020 12:00:00 AM | 1/24/2021 7:28:25 AM | 6/18/2020 12:00:00 AM | |||||||||
1633 | fatima khalil | 33224571 | تأخر موظفة الصيدلية بدون وجود ورقة تدل على تأخرها وتجمع 9 أشخاص لإنتظارها في ظروف covid19 |
الإداري: تم التواصل مع الحارس المناوب وأفاد بأن الموظفة ذهبت لدورة المياه لفترة لا تتجاوز العشر دقائق وبأنه كان هناك خمسة أشخاص فقط في الأنتظار مسئولة الصيدلية: بالنسبه للشكوى تم التواصل مع الموظفه وتنبييهها لعدم التاخير وضروره وضع ورقه للمرضى ترشدهم الى الانتظار وكما تم التواصل مع المريض المشتكي والاعتذار منه وشرح له ظرف الموظفه وان خدمته هي من اولوياتنا |
BCC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 20-07-47091 | 7/8/2020 12:00:00 AM | 7/27/2020 10:42:06 AM | 7/27/2020 12:00:00 AM | |||||||
1634 | نجية احمد عبدالله | 580000419 | 33736360 | الحمامات تحتاج لتصليح و تجديد قسم العلاج الطبيعي |
يوجد تواصل مع الادارة بخصوص صيانة وتجديد الحمامات قريباً ان شاء الله |
NAC | Administrative | Complaint | Facilities and Services | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-07-52841 | 6/28/2020 12:00:00 AM | 7/12/2020 10:50:01 AM | 7/2/2020 12:00:00 AM | ||||||
1635 | زينب علي أكبر الانصاري | 33327267 | المراد من كلامي هو شكر للدكتورة بدور حجرة 8 على ترحيبها للمريض وسعة صدرها وذلك بالاجابة على جميع أسئلة المريض ...الخ |
NAC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-07-76119 | 7/7/2020 12:00:00 AM | 7/12/2020 10:53:35 AM | 7/9/2020 12:00:00 AM | |||||||||
1636 | يوسف أحمد علي | 750507993 | 39288066 | شكوى ضد اخصائي العلاج الطبيعي سلطان ، حضر المريض الى قسم العلاج الطبيعي لحجز موعد وتم اعطائه موعد وطلب الدخول على اخصائي العلاج الطبيعي عبدالله للاستفسار عن بعض الأمور ، وخلال اتجاه الى وحدة الرجال التقى بالموظف سلطان وساله ( انت عبدالله ) ، فرد عليه الموظف باسلوب مزعج وغير لائق وبنبرة صوت عالية حسب كلام امام الموظفين. |
تم مناقشة محتوى الشكوى مع الموظف من قبل رئيس القسم السيدة ثريا ، والتأكيد على ضرورة احترام حقوقو المريض تم التواصل مع المريض والاعتذار منه على ما حدث |
AAK | Administrative | Complaint | Behavioral | Physiotherapy | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10209 | 10209 | 20-07-15925 | 7/16/2020 12:00:00 AM | 1/24/2021 10:20:05 AM | 7/16/2020 12:00:00 AM | ||||||
1637 | سبأ صلاح | 35489914 | الدكتورة صرفت لي علاج لا يصلح للأم المرضعة |
في الحمل: لم تظهر الدراسات التجريبية على الحيوانات أي تشوهات خلقية في الحيوانات. علاوة على ذلك ، لم يتم الإبلاغ عن أي آثار ضارة حتى الآن على البشراما في المرضع لقله الدراسات فانه لا ينصح باستخدام الدواء ولكن يسمح في حال وجود الفائدة اكثر من الضرر.وقد سآلت قسم الصيدلية قبل آن اصرف الدواء وتم اخباري انه آمن وآنه قد صرف للعديد من الحوامل والمرضعات من قبل وانه يتم استخدامه في العديد من المستشفيات الحكومية والخاصة ولم يتم الابلاغ عن حدوث أي مضاعفات من قبل الحامل او المرضع من خلال ملاحظة ومتابعة الأطباء لهم.وقاموا قسم الصيدلية بالتواصل مع مندوب شركة دافلون للدواء للاستفسار عن سلامة الدواء .. وتم تآكيد ذلك من قبل المندوب ان الدواء آمن للحامل والمرضع ولا يشكل خطر وقد قام بإرسال الدراسة تبين صحة وسلامة الدواء.
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BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-07-32136 | 7/13/2020 12:00:00 AM | 7/16/2020 2:15:51 PM | 7/16/2020 12:00:00 AM | |||||||
1638 | حسين عبدالله عيسى | لايوجد | 66335003 | - | بتاريخ 28/6 كانت لي زيارة للمركز وتم تحويلي لقسم العلاج استقبلني موظف سيء يحتاج الى تأهيل وتربية |
تم الاتصال بصاحب الشكوى وبين أنه انتظر في قسم المعالجة لفترة من الوقت ولم يتواجد مرضى في القسم حيث ان المرضى الذين جاءوا بعده انهوا مالهم من علاج وذلك بسبب خطأ الممرض حيث انه ظن انه مرافق مريض ولم يقصد بذلك تأخيره وتم شرح الموضوع للمريض والاعتذار عن سوء الفهم الذي حصل وعبر عن شكره على الاهتمام والاتصال |
NDC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 20-07-75046 | 7/15/2020 12:00:00 AM | 1/23/2021 8:01:22 PM | 7/15/2020 12:00:00 AM | |||||
1639 | faisal mohammed al doseery | 610044427 | 396940347 |
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BCC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 20-07-94135 | 7/27/2020 12:00:00 AM | 7/27/2020 10:50:35 AM | 7/27/2020 12:00:00 AM | |||||||
1640 | AbdulWahab Isa Altaneeb | 39449523 | الرجاء تذكيرنا بموعد صحي عينات الدم لمرضى السكر قبل أسبوع من الموعد ولكم جزيل الشكر والأحترام |
تم الأتصال بالمريض ,اخباره بأن سيتم مناقشة هذا الموضوع في إجتماع مجلس الأدارة. |
ZHC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 20-07-91201 | 7/20/2020 12:00:00 AM | 11/24/2020 1:05:02 PM | 7/20/2020 12:00:00 AM | ||||||||
1641 | لايوجد | لا يوجد | 39821990 | استبدال نوعيه الدواء أثر على مستوى الضغط عندي وكذلك السكر كنت اتناول نرفاسك وبدل الى العماني وكنت اتناول كلوكوفاج امالراتي وبدل الى الماني |
تم الاتصال بالمريض عن طريق مسئولة الصيدليه وتم شرح له اليه توفير الادويه مع الشركات وكيفيه تبديلها
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JHC | Proffesional | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-08-53836 | 4/7/2020 12:00:00 AM | 8/9/2020 11:42:45 AM | 4/12/2020 12:00:00 AM | ||||||
1642 | حسن محمد المغني | 39505187 | مقترح توفير بخاخ لتعقيم الجسم من الخارج قبل الدخول الى مكتب نم المكاتب أو الى غرف الاطباء وغيرها |
تم التاكيد على المريض بان ادارة المركز حريصة على تطبيق كافة الاجراءات والتدابير الاحترازية الخاصة بالوقاية من فيروس كورونا ، حيث يتم تعقيم جميع مرافق المركز بشكل يومي وكذلك يوم السبت، وتوفير معقمات اليد في جميع مرافق المركز وعند المداخل حرصا على صحة وسلامة الجميع. |
AAK | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 20-08-46684 | 8/6/2020 12:00:00 AM | 8/9/2020 2:04:55 PM | 8/6/2020 12:00:00 AM | ||||||||
1643 | عبدالله النصوح | - | 37779109 | لايوجد | عدم الخصوصية من قبل الموظفة وتعاملها سيئ |
تم الاتصال بالمراجع ومعرفة سبب الشكوى حيث قال ان الموظف لم توفر لي الخصوصية في الرد على عدم توافر الحفاضات لابنة المعاق وان تعامل الموظفة كان سيئ تم شرح الموضوع للمريض واعطائه رقم الرعاية الدايكرت للاستفسار والاتصال للتاكد من توفر الحفاضات كبار السن الحجم الكبير قبل الحضور وتم التحدث مع الموظف بخصوص توفير خصوصية للمريض وحسن التحدث |
NDC | Administrative | Complaint | Behavioral | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10852 | 10852 | 20-08-73580 | 8/10/2020 12:00:00 AM | 1/23/2021 8:01:13 PM | 8/10/2020 12:00:00 AM | |||||
1644 | بدون اسم | تقديم شهادة شكر للدكتور سمير على حسن تعاونه واتقانه للعمل |
YAE | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-85867 | 8/12/2020 12:00:00 AM | 8/12/2020 1:41:01 PM | 8/12/2020 12:00:00 AM | ||||||||||
1645 | زهرة جعفر حمزة | 000000000 | 32211897 | شكوى على الدكتور محمد نصار بسبب سوء المعاملة . |
تم التحدث مع المريضة والإعتذار لها ، والتحدث مع الطبيب المذكورة . |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-40832 | 2/15/2020 12:00:00 AM | 1/24/2021 10:50:46 AM | 2/20/2020 12:00:00 AM | ||||||
1646 | بدون اسم | 000000000 | 39123532 | 0 | شكر وتقدير للخدمات المميزة في مركز يوسف انجنير الصحي.
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تم الأتصال بالمريض ، وشكره |
YAE | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-79253 | 2/19/2020 12:00:00 AM | 8/13/2020 9:59:42 AM | 2/20/2020 12:00:00 AM | ||||||
1647 | بدرية سلطان | 000000000 | 39450567 | الحمامات بحاجة إلى مراقبة دائمة من عامل النظافة وحارس الأمن ، بحاجة الى تنظيف مستمر حتى لاتنتقل الجراثيم والامراض بسبب اهمال عمال النظافة. |
تم الاجتماع مع موظفين النظافة وحثهم على الاهتمام بنظافة الحمامات ، بالاضافة الى الحديث مع مسؤولين قسم التنطيف لمراقبتهم المستمرة وتوفير اللازم لهم. |
YAE | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-04527 | 2/12/2020 12:00:00 AM | 1/24/2021 10:50:07 AM | 2/20/2020 12:00:00 AM | ||||||
1648 | بدون اسم | 000000000 | 39777580 | شكوى على الدكتورة بثينة يوسف ، بسبب سوء معاملة المريضه ، وعدم كتابة الادوية للصيدلية بالسستم . ما أدى الى تكرار ذهاب وإياب المريضة مابين قسم الصيدلية والطبيبة . |
تم الاعتذار للمريضة ، والتحدث مع الطبيبة المذكورة ,وتنبيهها |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-98997 | 2/15/2020 12:00:00 AM | 1/24/2021 10:55:22 AM | 2/20/2020 12:00:00 AM | ||||||
1649 | najeet | 000000000 | 36990444 | naseertanoli@icloud.com | شكر وتقدير للخدمات المميزة بالمركز الصحي |
تم الاتصال وشكر المريض على إبداء رأيه. |
YAE | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-00827 | 2/1/2020 12:00:00 AM | 8/13/2020 10:18:21 AM | 2/12/2020 12:00:00 AM | ||||||
1650 | مريم | 000000000 | 35438035 | شكوى بخصوص موظف الاستقبال بسبب سوء معاملة المريضة وعدم اهتمامه بها. |
تم التأكد من الموظف وتوجيهه بالشكل المطلوب |
YAE | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-93488 | 2/25/2020 12:00:00 AM | 8/13/2020 10:24:56 AM | 2/27/2020 12:00:00 AM | ||||||
1651 | احمد ابراهيم عيسى | 000 | 37111050 | شكوى ضد دكتور سامي ، من غير ذكر أي تفاصيل. |
تم التحدث مع المريض والطبيب المذكور ، وسوف يتم الاجتماع في المركز لحل الموضوع بشكل ودي . |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-39501 | 2/27/2020 12:00:00 AM | 8/13/2020 10:30:41 AM | 3/4/2020 12:00:00 AM | ||||||
1652 | حسن جعفر كاظم | 000 | 33667199 | شكوى على قسم الاشعة في نوبة أول ليل بتعطيل المريض وتركه ينتظر فترة طويلة . |
تم التأكد من قس الاشعة ، وتبين انه يوجد خلل بسيط في جهاز الاشعة في ذالك اليوم ، حيث تم إصلاحه والتحدث مع المريض وشرح ذلك له. |
YAE | Administrative | Complaint | Waiting Period | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-32139 | 3/27/2020 12:00:00 AM | 8/13/2020 10:38:04 AM | 3/31/2020 12:00:00 AM | ||||||
1653 | سلامة سلمان ضيف | 000 | 3933402 | المريض يطلب وضع قياس لدرجة الحرارة ، لان الجهاز الموجود حسب رأيه لايصلح. |
شكر المريض على اقتراحه |
YAE | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-78339 | 3/17/2020 12:00:00 AM | 8/13/2020 10:41:51 AM | 3/25/2020 12:00:00 AM | |||||||
1654 | لبنى الهاشمي | 0000 | 39009339 | شكوى على الحمام ، وعدم وجود صابون وكلينكس . |
تم التحدث مع مسؤول النظافة وتوجيهه لحث عمال النظافة على مزيد من الاهتمام بالنظافة وتوفير المطلوب. |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-69990 | 5/21/2020 12:00:00 AM | 1/24/2021 10:52:11 AM | 5/25/2020 12:00:00 AM | ||||||
1655 | نصرة عبد الرسول | 000000000 | 39590489 | الاعتراض على قسم التمريض بسبب سوء المعاملة من قبل ممرضة هندية في قسم الارسنق. |
تم التحدث مع الممرضة والمريضة وحل الموضوع بشكل ودي . |
YAE | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-58382 | 7/22/2020 12:00:00 AM | 8/13/2020 10:50:10 AM | 8/2/2020 12:00:00 AM | ||||||
1656 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | التحاليل قسم يحتاج مراجعه وتأهيل وزيادة في الممرضات التي تحب الدم |
تم اطلاع قسم المختبر على الاقتراح المكتوب |
JHC | Administrative | Suggestion | Laboratory | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-08-02126 | 8/8/2020 12:00:00 AM | 8/17/2020 1:55:09 PM | 8/12/2020 12:00:00 AM | ||||||
1657 | صالح رضي القطري | 39155513 | يلاحظ أن الكثير من المراجعين يحضرون قبل الساعه 7 صباحا وينتظرون في الحر الشديد ومع محدودية المقاعد الموجوده بيضاعف التعب .. خاصة ان منهم كبار في السن اشكر لكم حسن تفهمكم واقترح على الاقل ادخال النساء وكبار السن حين وصولهم الساعه 6:45ص |
تم الاتصال لصاحب الاقتراح وشرح اليه الدخول للمرضى للحصول على ارقام المواعيد وارقام الاسنان وطريقة مرضى هذه المنطقه وانه حدث سابقا وانه لم يكون هناك احترام لكبار السن من باقي المرضى واخذ دورهم فما بال فتح البوابه الذي سوف يسبب ربكه بوجود عدد كبير أمام حارس أمن واحد ويفقد السيطره على الوضع تم اخباه أنه هناك طلب لعمل بوابه ثانيه لغلق المكان الذي يجلسون فيه فيكون المكان خارج مرافق المركز وبعيد عن الجو الحار وافق الفكره وقدم الشكر والثناء |
JHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-08-29609 | 8/9/2020 12:00:00 AM | 8/17/2020 2:12:11 PM | 8/17/2020 12:00:00 AM | ||||||||
1658 | رباب عبدالله احمد | 730605850 | 33078107 | تم الانتظار في الصيدلة لاستلام الدواء لمدة ساعتين و تم الطلب منها مراجعة الدكتور في اليوم التالي |
تم الاتصال مرتين في المريضة ولم نحصل رد منها حيث انه تبين ان المريضة قد استلمت الدواء من فترة بسيطة |
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-08-20802 | 8/6/2020 12:00:00 AM | 8/18/2020 1:07:01 PM | 8/18/2020 12:00:00 AM | ||||||
1659 | عبدالأمير | - | 36369555 | .بقاء المريض في الحر للحصول على موعد اسنان صباحا |
تم الاتصال بصاحب الشكوى مرتين ولم يتم الرد، حيث تبين من خلال الشكوى انه يريد ان تفتح بوابة المركز قبل السابعة صباحاً وهذا لا ينطبق مع الاجراءات الأمنية المتفق عليها في المراكز الصحية |
SJC | Administrative | Complaint | Waiting Period | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-08-33555 | 8/9/2020 12:00:00 AM | 8/18/2020 1:27:49 PM | 8/18/2020 12:00:00 AM | ||||||
1660 | روان محمد | 34669667 | شكوى ضد الطبيبة نورة في غرفة رقم 4 فقد بينت المريضة بسبب تأخرها قليلاً عن الموعد وقد تحدثت معها الدكتورة بإسلوب غير حسن |
تم الاتصال من قبل الطبيبة / رئيس مجلس ادارة مركز الشيخ جابر الصحي د. ندى درويش الى المريضة/ روان محمد بخصوص شكواها على د. نور ، وقد حٌل الموضوع وتم الأخذ بخاطرها
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SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 20-08-02917 | 7/29/2020 12:00:00 AM | 8/18/2020 2:15:49 PM | 8/16/2020 12:00:00 AM | |||||||
1661 | حسين سعيد حسن عياد | 38350554 | حضرت الى المركز الصحي تاريخ 19 يوليو 2020 / عند الساعة 2:47 مساءً وكنت اعاني من آلام في جسمي وعند دخولي على الدكتورة سناء سألتني اذا كنت أعاني من ارتفاع في الحرارة ومن ثم بدأت تصرخ علي ,ومن الواضح انها لم تكن تحمل أخلاق وذلك بسبب عدم عنايتها بالمرضى |
تم الاتصال بالمريض وحل الموضوع وقبله برحابة صدر وشكر جهود الادارة على الاتصال د.ندى درويش |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Other Channels | 10862 | 10862 | 20-08-00700 | 7/19/2020 12:00:00 AM | 8/19/2020 8:58:16 AM | 8/16/2020 12:00:00 AM | |||||||
1662 | شريفة عبدالعزيز شهاب | 810307596 | 36311225 | تأخير لمدة ساعة وأكثر في قسم رعاية الامومة والطفولة ضد الدكتورة فاطمة الجردابي مع العلم بأنها ليست المرة الاولى |
تم الاتصال بالمريضة من قبل الدكتورة ندى درويش وشرحت لها الموضوع وتفهمت المريضه حيث انها لم تبلغ الممرضة بالتعجيل لتقديم الموعد مع الطبيبة وتم غلق ملف الشكوى بالتراضي |
SJC | Administrative | Complaint | Waiting Period | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-08-41832 | 8/18/2020 12:00:00 AM | 8/24/2020 8:03:58 AM | 8/23/2020 12:00:00 AM | ||||||
1663 | مجهول | 000 | 35683269 | قسم التمريض ماعندهم إسلوب في طريقة التعامل |
تم الاتصال بالمريض والاعتذار منها، وتنبيه موظفي قسم التمريض |
YAE | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-12421 | 8/3/2020 12:00:00 AM | 8/25/2020 9:58:46 AM | 8/25/2020 12:00:00 AM | ||||||
1664 | بدون اسم | 000 | 33068588 | عدم إعطائي ابر وهي مسجلة في النظام من السلمانية و مركز جدحفص وحسب كلام الممرضة هذا الامر من رئيسة التمريض ( نظال محمد) وهذا سبب لي مضار. |
تم الرد عليه حينما تم تقديم الشكوى في تواصل عن طريق الدكتورة أمينه بوصبيع . |
YAE | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-97440 | 7/17/2020 12:00:00 AM | 1/24/2021 11:00:55 AM | 7/30/2020 12:00:00 AM | ||||||
1665 | راشد علي المناعي | 000 | 66765752 | الدكتور يتعامل مع المريض على حسب مظهره . |
تم الاتصال للمريض وعرض المشكلة على رئيسة مجلس الادارة ، والتي قامت بدورها بحل الإشكال . |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-10360 | 7/26/2020 12:00:00 AM | 8/25/2020 10:53:50 AM | 8/11/2020 12:00:00 AM | ||||||
1666 | بدون اسم | 000 | 33144428 | حضرت الى المركز لاستلام الادوية الشهرية ، لمرضى السكري وكان يوم الجمعة الساعة 11 صباحاً ، تاريخ 24 يوليو 2020، رفضت الصيدلانية إعطائي الاوية بحجة هذا قانون علماً ولايوجد مريض مراجع للصيرلية في هذا الوقت من قالت لي مرة ثانية ماراح نعطيك أدوية. |
تم عرض المشكلة على مسؤولة الصيدلية ، وأشارت بأن المراكز التي تفتح في العطل تكون للطوارىء ويتم إعطاء المريض ادوية لفترة العطلة فقط ماعدا هذه الفترة ومع أوضاع الكورونا حتى نقلل من تردد المريض على المركز يتم أعطاءه الكمية الكاملة ولذها سيتم ، تنبيه الموظفة وباقي الموظفين على هذه النقطة . |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Pharmacy | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-51831 | 7/24/2020 12:00:00 AM | 1/24/2021 10:51:37 AM | 8/10/2020 12:00:00 AM | ||||||
1667 | بدون اسم | 000 | 000000000 | تعطلت في الصيدلية 25 دقيقة لا يوجد موظف ثم اكتشفت ان الصيلالانية امام المركز تدخن الشيشة الالكترونية مع مجموعة من الشباب تاريخ 8 اغسطس الساعه 3:50 الفجر. أين احترام المريض لماذا هذا التهور ؟ |
تم تقديم الشكوى لرئيسة قسم الصيدلية ، والتي بدورها قامت بالحديث مع الموظفة ، وقد انكرت تواجدها خارج الصيدلية ، وأكدث انه في هذه الحالة تعتقد انها تحتاج لفتح تسجيلات الكاميرا في الصيدلية لكي تستطيع ان تعرف اين كانت الموظفة في الوقت الذي حدده المريض. |
YAE | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-26525 | 8/8/2020 12:00:00 AM | 8/25/2020 11:08:58 AM | 8/13/2020 12:00:00 AM | ||||||
1668 | عمر يوسف الخياط | 000 | 350676612 | شكوى ضد الدكتور سامي الصيرفي والذي هو في قسم العيادة العامة حيث كانت حالتي تستدعي الذهاب الى السلمانية ولم يقم بتحويلي. |
رفع الشكوى لرئيسة مجلس الادارة ، حيث تمت محادثة المريض والطبيب معاً ، وقد اوضح الطبيب بان حالة المريض لاتستدعي التحويل للسلمانية ، ووصف له الدواء المناسب لحالته كما ان المريض اساسا لديه موعد بتاريخ 5/10/2020 على عيادة الانف والاذن والحنجرة بالسلمانية . |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-54885 | 8/9/2020 12:00:00 AM | 8/25/2020 11:18:08 AM | 8/11/2020 12:00:00 AM | ||||||
1669 | حسين عيسى جعفر | 000 | 33611166 | توفير دكتور لمرضى السكري في الفترة المسائية . |
تم الحديث مع المريض وشرح نظام العمل له . |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-08-31173 | 7/30/2020 12:00:00 AM | 8/25/2020 11:25:22 AM | 8/11/2020 12:00:00 AM | ||||||
1670 | عبدالكريم محمد رسول نشوري | - | 66371616 | - | أريد ان اشكر الموظفين كثيرا كثيرا |
تم الإتصال بالمريض وشكره على إبداء رأيه الإيجابي بالموظفين |
SKC | Administrative | Appreciation | Reception | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 20-09-35992 | 8/23/2020 12:00:00 AM | 1/24/2021 12:08:24 PM | 9/9/2020 12:00:00 AM | ||||||
1671 | حنان عبدالعزيز | 33611606 | طرد المريضة من الغرفة من قبل الدكتورة |
أثناء معاينتي لإحدى المرضى فتحت المشتكية علينا الباب وسألتني : عندك حنان ؟ أجبتها: نعم وخرجت وعندما انهيت معاينة المريضة التي بالعيادة أدخلت المشتكية بالرغم بأنه لم يحين موعدها فدخلت وكانت ابنتها معها وسألتها عما تشتكي منه فأجابت: حلقي يعورني ومرشحة فسألتها : هل أخبرتي الممرضة عن هذه الأعراض؟ فأجابت : لا. وتقول الممرضة لم تسألني وسألت عن بنتي وبس . أخبرتها سوف أراجع الممرضة فبدأت برفع الصوت والاسترسال في الكلام وحركات اليد بصورة غير طبيعية وقالت : أصلا أنا مخالطة وعملت فحص الكورونا وما فيني شي . عندما اخبرتني بهذه المعلومات قلت لها : انتظري في القاعة وبعيدة عن المرضى كي أتناقش مع 444 وأستشيرهم . وخرجت من عيادتي وطبعا المرضى اللي عقبها دخلوا كل واحد يسأل عن موعده ولحظات حتى سمعت صراخها يعلو أكثر في غرفة 5 مع مسؤولة الشفت تقول : طردتني الدكتورة وتكررها طردتني الدكتورة وطولت في الكلام والصراخ والشكوى وأنا مذهولة مما أسمع وحتى المريضة التي دخلت تسأل عن موعدها كانت مستاءة من الصراخ . عندما هدأ الوضع تأكدت من ملفها بعدم وجود أمراض خطيرة سابقة وجدت زيارة واحدة الى طوارئ مجمع السلمانية الطبي وكان التشخيص اكتئاب وكانت في الحجر وتم عمل فحص الكرونا وكان سلبي ووجدت بأنها دخلت عند طبيبة أخرى وتم علاجها بما يعني أنها تعالجت واستلمت أدويتها. |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 11059 | 20-09-45347 | 7/13/2020 12:00:00 AM | 1/24/2021 11:21:11 AM | 7/27/2020 12:00:00 AM | |||||||
1672 | لا يوجد | 39316954 | البدالة عادة لا يتم تحويل المكالمه الى الصيدليه للاستفسار عن توفر الدواء مما يضطرني للحضور للمركز وشكرا لكم |
تم الاتصال للرقم الموجود ولا توجد أي استجابه ملاحظه التحويل موجود بالبداله ولكن لا نعرف المشكله بسبب عدم رد صاحب الشكوى |
JHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-09-16229 | 9/13/2020 12:00:00 AM | 9/22/2020 11:09:46 AM | 9/16/2020 12:00:00 AM | |||||||
1673 | فاطمه السيد سعيد علي أحمد | 39133643 | قسم الأمراض المزمنه ، نرجومنكم تخصيص غرفة لراحة الأمراض المزمنه أتقدم بجزيل الشكر والامتنان للدكتوره فضيله عباس لتفانيها في خدمه المرضى |
تم الاتصال لصاحبة الاقتراح بوضع غرفة لراحة كبار السن عند الانتظار اعلمناها برفع الموضوع للجهة المختصه وأي فرصه للحصول على غرفة فاضيه سيخصص ذلك في المستقبل |
JHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-09-91674 | 9/13/2020 12:00:00 AM | 9/22/2020 11:14:47 AM | 9/22/2020 12:00:00 AM | ||||||||
1674 | فاطمه السيد سعيد علي أحمد | 39133643 | قسم الأمراض المزمنه ، نرجومنكم تخصيص غرفة لراحة الأمراض المزمنه أتقدم بجزيل الشكر والامتنان للدكتوره فضيله عباس لتفانيها في خدمه المرضى |
قامت المريضه بمدح الادارة والأطباء وان المركز أصبح أهدأ من السابق وبدون أي مشاكل |
JHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-09-56328 | 9/13/2020 12:00:00 AM | 9/22/2020 11:16:46 AM | 9/22/2020 12:00:00 AM | ||||||||
1675 | جميل | لايوجد | 39851395 | شكوى على بايب باركات المعاقين، حيث قام المريض بدعم البيب مرتان، مما سبب اضرار على سيارته |
تم التواصل مع المريض وبيان المشكله واخباره بان المواقف متوفره في المركز وبامكانه الوقوف بعيدا عن مواقف المعاقين لتفادي الاصطدام بالبيبات التي ذكرها، واخبرنا بانه مجرد اقتراح لتركيب بيبات بلاستك بدلا من الحديد |
NDC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 20-09-25257 | 9/20/2020 12:00:00 AM | 1/23/2021 8:01:04 PM | 9/22/2020 12:00:00 AM | |||||||
1676 | محمد علي | 33511411 | قلت السلام عليكم لموظفة الاستقبال ولم ترد السلام وطلب مني البطاقة الشخصية بطريقة استفزازية |
تم التاكيد على الموظفة بضرورة استقبال المرضة بصدر رحب ورد التحية وعدم تكرار الامر مستقبلا وتم كذلك التواصل مع المريض وحل المشكلة |
BKH | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-09-55356 | 9/13/2020 12:00:00 AM | 9/23/2020 1:19:12 PM | 9/17/2020 12:00:00 AM | |||||||
1677 | احمد محمد | 36998809 | عند قدومي للمركز الصحي عند الباب استقبلني ممرض وسالني عن سبب زيارتي للمركز وقلت له بأن ابنتي مريضة وهو جالس قام بأخذ الحرار ة بالجهاز وقال لي بعدها مابها قلت له تعاني من الم بحنجرتها ثم قال لي اذهب الى غرفة العزل بطريقة غير لائقة |
تم التواصل مع المشتكي من غير مشرفة التمريض وتم التوضيح وحل المشكلة |
BKH | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-09-14115 | 9/17/2020 12:00:00 AM | 9/23/2020 1:26:27 PM | 9/20/2020 12:00:00 AM | |||||||
1678 | داوود سلمان | 35034218 | صرف دواء يتنهي شهر 10 |
تم التواصل مع المريض من قبل مشرفة الصيدليةوتم التوضيح له بأنه الدواء ينتهي نهاية شهر اكتوبر ولاضرر من استخدامة |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-09-97467 | 9/17/2020 12:00:00 AM | 9/23/2020 1:29:26 PM | 9/22/2020 12:00:00 AM | |||||||
1679 | احمد مطلق | 39665265 | لابوجد قطور للعين بالصيدلية |
تم التواصل مع المريض من قبل مشرفة الصيدلية واخذ رقمة الشخصي للتاكد من الدواء المكتوب من قبل الطبيب حيث كان سجل له مرهم مرطب وهذا الدواء متوفر فقط لمرضى السلمانبة ولكن يوجد قطور للعين مرطب وتم اخباره علية مراجعة الطبيب ةتسجيل القطور له حتى يتم استلامة من الصيدلية و اوضح المريض بان سيقوم بأخذ الدواء من الخارج |
BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 11059 | 20-09-32668 | 9/2/2020 12:00:00 AM | 1/24/2021 11:26:24 AM | 9/20/2020 12:00:00 AM | |||||||
1680 | محمد علي | 33511411 | غرفة رقم 5 الطبيبة عطتني محاظرة ولم تعالجني |
تم التواصل مع المريض بخصوص الشكوى بواجب الالتزام بالمعامله الحسنه. وضرورة المتابعه لحالتة الصحيه و عمل الفحوصات اللازمة. كما تبين بان الطبيبه التي اشتكى عليها لم يكن مسجل عليها و كانت تقصد مساعدته و تسهيل اجراءات تقييمه و علاجه قبل انتهاء الدوام الرسمي. تفهم المريض الرد و تم اغلاق الشكوى. |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 20-09-17459 | 9/17/2020 12:00:00 AM | 9/23/2020 2:50:53 PM | 9/23/2020 12:00:00 AM | |||||||
1681 | صلاح جاسم القلداري | 39433934 | Salgillidary@gmail.com | نظام الانتظار الصباحي لفتح المركز غير مقبول حيث ينتظر المرضى 15 دقيقة عن الباب الداخلي و معضمهم كبار في السن لا يستطيع الوقوف يرجى النظر في الأمر |
تم التحدث مع صاحب الشكوى وقد تم شرح الوضع والنظام وأسباب عدم فتح البوابة الداخلية، وقد تفهم الأمر |
NAC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-09-72567 | 9/23/2020 12:00:00 AM | 1/24/2021 11:05:12 AM | 9/24/2020 12:00:00 AM | ||||||
1682 | فاطمه السيد سعيد علي أحمد الستري | 39133643 | أتقدم بالشكر الجزيل للدكتور عبدالرسول قسم الأمراض المزمنه لخدمة المرضى والتعاون معهم |
قمنا باطلاع الشكر للدكتور عبد الرسول |
JHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-10-51479 | 9/30/2020 12:00:00 AM | 10/4/2020 8:57:15 AM | 10/1/2020 12:00:00 AM | ||||||||
1683 | عباس علي رضي | 36001939 | ABBASTRAINER@GMAIL.COM | ( تم الحضور الى المركز 9:30 صباحا وتم حجز موعد وتم الانتظار ، اخبرني الموظف ان الدكتور سيحضر 11:15 )
|
المريض حضر الساعة 10:30 صباحا وتم حجز اقرب له وهو الساعة 11:15 ، وكان لا يريد الانتظار بحكم انه وقت استراحة الاطباء . |
AAK | Administrative | Complaint | Waiting Period | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10209 | 10209 | 20-10-46327 | 9/28/2020 12:00:00 AM | 1/24/2021 10:21:02 AM | 9/28/2020 12:00:00 AM | ||||||
1684 | - | - | 36596696 | الصيدليه لم تفتح الساعه 7 |
قامت رئيسة الصيدليه بالمركز بالاتصال للشخص المشتكي وتبين أنه أحد الاشخاص من مرضى السكلر وقد اخبرته بانه الموظفه حضرت الساعه 7 وكانت موجوده ولكن قال لها أنه 7 و3 دقائق لم ينتظر وخرج من المركز وأنه يستطيع الحضور الفتره المسائيه وأنه غير مستعجل ومنها تبين للمسئوله أنه في عجل من امر وكتب الشكوى ومشى الساعه 7:3 على حد قوله |
JHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 20-10-48914 | 10/12/2020 12:00:00 AM | 10/15/2020 1:40:53 PM | 10/12/2020 12:00:00 AM | ||||||
1685 | - | 39202087 | الحاجة الى ممرضة اضافية بقسم رعاية الامومة والطفولة لمساعدة المرضى في حال التشخيص وتطعيم الولد ، |
تم مناقشة الموضوع مع صاحب المقترح واعطائه آلية العمل بالقسم والخدمات المقدمة ، وكذلك مناقشة الموضوع مع رئيس القسم ورئيس مجلس الادارة |
AAK | Administrative | Suggestion | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 20-10-32642 | 10/4/2020 12:00:00 AM | 10/18/2020 10:28:44 AM | 10/4/2020 12:00:00 AM | ||||||||
1686 | حسين | 33263330 | زف الدكتور للمريض المريض سأل الطبيبي عن ( اسأل عن الجينيو ) المعلقة على باب العيادة ، وكان رد الطبيب ( ما أعرف ومو شغلي ) حسب إفادة المريض |
تم التواصل مع المريض وأكد أن الطبيب لم يرد على استفساره وبأسلوب جاف تم مناقشة الشكوى مع الطبيب المعني من قبل رئيس مجلس الإدارة ، وأ:د الطبيب بأنه فقط أجاب على المريض بأن ليس لديه علم ، حيث لم يتم اخبار الطبيب عن فحص الجينيوم من قبل إدارة المركز |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 20-10-91954 | 10/19/2020 12:00:00 AM | 1/24/2021 10:22:37 AM | 10/19/2020 12:00:00 AM | |||||||
1687 | أمين محمد عبدالله أمين | 33006410 | الرجاء من الأطباء الالتزام بالمدة الكافية فقط عند تشخيص المرضى، وعدم التطرق إلى مواضيع أخرى |
رئيس مجلس الادارة أخذ علماً بهذا الاقتراح |
NAC | Administrative | Suggestion | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 20-10-81414 | 10/22/2020 12:00:00 AM | 10/26/2020 9:32:08 AM | 10/26/2020 12:00:00 AM | ||||||||
1688 | No name | No CPR | NO TELEPHONE | شكوى من مراجعة تم رفض اعطائها ادوية الامراض المزمنة بحجة انها تستلم نفس الأدوية من مركز جدحفص الصحي رغم انها لم تستلم الادوية في هذه الشهر |
الشكوى من غير اسم او رقم هاتف. قامت مسئولية الصيدلية بالتشاور مع موظفات الصيدلية بخصوص الشكوى وتم التعرف على صاحب الشكوى هذ الموقف حدث مع احد المرضى والذي طلب توصيل ادويته لعنوانه في جدحفص إلا انهم لم ينتظروا وصول الادوية وحضروا لمركز عالي الصحي لاستلام الادوية وتم ابلاغهم ان الادوية تم تسليمها لمندوب التوصيل وسيتم توصيلها لهم في نفس اليوم حسب طلبهم ولا يمكن اعطائهم ادوية مرة اخرى لان ادويتهم ستصلهم اليوم. |
AHC | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 8965 | 8965 | 20-10-72135 | 9/8/2020 12:00:00 AM | 1/24/2021 10:03:42 AM | 9/30/2020 12:00:00 AM | ||||||
1689 | No name | No CPR | 39407062 | اقتراح من مراجع يطلب فيه تغيير مرطبات الجلد لكبار السن المقعدون والمحتاجين للرعاية لأمورهم الشخصية الملحة اليومية. فالنوعية الحالية لا توائم بعض كبار السن ويقترح ان يتم توفير البيبانثين دكانثيوم كريم مرطب لأجل راحة مرضى كبار السن. |
تم التواصل مع مقدم المقترح من قبل مسئولة قسم الصيدلية وابلاغه بأنه سيتم ايصال اقتراحه للمعنيين. كما تم ارسال نسخة من الاقتراح لمسئولة الصيادلة بالمراكز الصحية لايصال الاقتراح للمخازن الرئيسية. |
AHC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 8965 | 8965 | 20-10-53882 | 9/1/2020 12:00:00 AM | 10/26/2020 1:35:12 PM | 9/30/2020 12:00:00 AM | |||||||
1690 | لولوة محمد | 39520530 | يرجى إشعار قسم السجلات بضرورة ترك إفادة عند باب غرفة الطبيب في حالة تغيبه عن العمل لسبب ما وذالك لمعرفة المريض ان الدكتور المسجل عليه مقبل ليس موجود اليوم. |
تم الإتصال بالمريضهواخبارها انه تم اخذ ملاحظتها بعين الإعتباروسيتم وضع ورقه عند باب الطبيب في حال عدم تواجده لمعرفة المرضى ان الطبيب غير موجودتم شكر المريض على الملاحظهوقالت المريضه شكراً لكم وعلى الأهتمام بذالك |
BKH | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-10-42337 | 10/28/2020 12:00:00 AM | 10/28/2020 12:20:31 PM | 10/28/2020 12:00:00 AM | ||||||||
1691 | مريم | 36967118 | قسم السجلات والبدالة عدم الرد على المرضى من قبل البدالة المركز اتصلت اكثر من 10 مرات ولم يتم الرد وهذه ليست اول مرة |
تم الاتصال بالمريضه وإخبارها انه تم اخذ شكواها بعين الاعتباروتوضيح لها ما بدرمن تقصير في الرد على البداله في ذالك اليوم وذالك بسبب نقص في عدد الموظفينوتم وضع موظف حالياً للبداله وان شاء الله لم يتم تكرار ماحدث مرة اخرىشكرتني المريضه على الاهتمام بذالك واثنت الجهود المبذوله بهذا المركز |
BKH | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-10-46447 | 10/28/2020 12:00:00 AM | 10/28/2020 12:23:06 PM | 10/28/2020 12:00:00 AM | |||||||
1692 | لولوة محمد | 39520530 | 2020/ تم استلام الشكوى بتاريخ 22/10 تم الاتصال في تاريخ 26/10/2020 تم التحدث مع المريضة لولوة الشكوى كانت بخصوص استخدام مرهم في غرفة المعالجة من قبل طبيبة استخدام شخصي |
|
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 20-10-40152 | 10/28/2020 12:00:00 AM | 1/26/2021 11:50:00 AM | 10/26/2020 12:00:00 AM | |||||||
1693 | نجاة المتروك | 37771880 | تشتكي ضد قسم التنظيفات وتقول الرجاء ابلاغ عامل النظافة بعدم استخدام الكلوركس في تنظيف أرضية المركز وانا مريضه بسكلر ولدي ربو والرائحة قوية جداً تتعب الصدر وغيري لديهم حساسية منه، هناك بدائل له الرجاء النظر في هذه الشكوى |
تم التواصل مع المريضه بتاريخ 27 اكتوبر 2020 وتم اخبارها بأنه قد تم تخفيف كمية الكلور المستخدمة في التنظيف واثنت على الاهتمام بالموضوع وشكرت الجميع |
SJC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-10-07741 | 10/22/2020 12:00:00 AM | 10/28/2020 2:25:56 PM | 10/27/2020 12:00:00 AM | |||||||
1694 | علي احمد ابراهيم | 34878555 | شكر للدكتور محمد الحلواجي قام بما يلزم تجاه مريضة علي احمد نوح وقدم خدمة ممتازة ممثل في الاستماع الجيد للمريض بصدر رحب وأخلاق عالية وسأل عن كافة امراضها وإعطاء الادوية المناسبة والاستعداد لمواصلة العلاج بنفس الوتيرة ...شكراً للدكتور وشكراً لخدمات المركز |
تم الاتصال بالمريض من قبل رئيس مجلس الادارة وشكره على هذا الاطراء وان نكون عند حسن ظن الجميع وثقتهم |
SJC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-11-42969 | 11/2/2020 12:00:00 AM | 1/24/2021 11:14:25 AM | 11/2/2020 12:00:00 AM | ||||||||
1695 | حسين الشويخ | 33244489 | دخلت على الدكتوره ليلى شحاته غرفة 17 اليوم عند الساعه 12:30 تقريبايوم الاثنين 21 سبتمبر 2020 وامتنعت عن قياس الضغط وبعد الاصرار ارسلتني لغرفة المعالجدة بحجة انشغالها. |
تم التنبيه على د.ليلى شحاته وحثها على مرونة التعامل مع المرضى حتى لا تتكرر هذه المشاكل/ و تواصلت الدكتورة ندى رئيس مجلس الادارة مع المريض للإعتذار وقد رحب المريض باتصال الدكتورة والاهتمام بالموضوع واقفل الملف |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 20-11-89130 | 9/21/2020 12:00:00 AM | 1/24/2021 11:06:39 AM | 10/11/2020 12:00:00 AM | |||||||
1696 | نسيمه عباس علي | 39655616 | دخلنا على د.ليلى محمد شحاته غرفة 16 وتحدثت مع المريض بإسلوب جاف وقالت مرة ثانية اطلبي طبيب غيري |
تم التنبيه على د.ليلى بضرورة مراعات مرونة الحديث مع المرضى والتحدث برفق معهم. وقد تواصلت د.ندى مع المريضة للإعتذار وقد رحبت المريضة باتصال الدكتورة ..وتم قفل الملف |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-11-40842 | 10/11/2020 12:00:00 AM | 11/5/2020 2:44:44 PM | 10/11/2020 12:00:00 AM | |||||||
1697 | no name | No CPR | 39555793 | حسب نظام المركز من بعد الانتهاء من قسم الرعاية يجب الذهاب لغرفة الطبيب حيث انني قمت بفتح باب غرفة الطبيب (الدكتورة ازهار غرفة 6) للتأكد من اذا كان هناك احد ولم اجد احدا ولكنني فوجئت بأن الدكتورة تقوم بإغلاق الباب بطريقة غير اخلاقية وغير مهذبة. |
تم التواصل هاتفيا مع مقدم الشكوى من قبل نائب رئيس مجلس الادارة وقامت بإبلاغه بأنه في وقت فتحه للباب كانت الطبيبة لديها مريضة وتريد فحصها فقامت بقفل الباب لحفظ خصوصية المريضة ولم يكن قصدها اغلاقها الباب في وجهه أو استنقاص من شأنه انما هي كانت تقوم بأداء عملها والمحافظة على خصوصية المريضة . |
AHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 20-11-29091 | 9/28/2020 12:00:00 AM | 11/16/2020 9:15:55 AM | 9/29/2020 12:00:00 AM | ||||||
1698 | no name | no name | NO TELEPHONE | المعاملة المعاملة اتمنى منكم تخير المعاملة |
نظرا لعدم وجود رقم هاتف لمقدم الشكوى ولا اي قسم معني بالشكوى .. في اجتماع مجلس الادارة ركزت نائب رئيس مجلس الادارة على ضرورة التعامل بالحسني مع المرضى |
AHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 20-11-55684 | 9/23/2020 12:00:00 AM | 11/16/2020 9:19:07 AM | 9/24/2020 12:00:00 AM | ||||||
1699 | يوسف حسن علي | 33117639 | أتمنى أن يكون هناك رقابة على الأشخاص وخصوصا الرجال الذين لا يلتزمون برتداء الملابس المناسبة أم المحتشمة ولكم جزيل الشكر |
تم التواصل مع المراجع وشكره على هذه اللفته من قبله، وتم اخباره ان هناك قانون ينوه على لبس الملابس المحتشمة، وان رجال الامن في كثير من الاوقات يقومون بلفت نظر المراجعين على هذه النقطة |
MJK | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 20-11-19795 | 10/8/2020 12:00:00 AM | 12/6/2020 10:26:38 AM | 11/26/2020 12:00:00 AM | ||||||||
1700 | علي عيد | 33571495 | تحسين معاملة الدكتور للمريض وعجم التكشير في وجه المريض |
تم الاتصال لاكثر من مرة دون رد |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 20-11-56878 | 9/26/2020 12:00:00 AM | 12/6/2020 10:27:36 AM | 12/6/2020 12:00:00 AM | |||||||
1701 | هدى جعفر عبدالله أحمد | 811204251 | قيام صيدلي بالمركز الصحي باستغلال منصبه و التنمر علي لسنوات و عدم القيام بواجبات و مهماته و لكن بتاريخ الشكوى لم يتكتفي اني سكت سنوات كضحية تنمر و هذا حطم نفسيتي بل قام بالاستهزاء بي هو و زميلته و شهر بي أمام جمع من الناس و الجيران و غرباء و كان سبب السخرية منه و من زميلته اني قمت بيوم الخميس تاريخ 1/10/2020 بالسؤال عن حبوب امول و قلت لماذا مكتوب 12 حبة و عطيتني 10 كان السؤال لاني ساذهب للسلمانية بسبب وضع امي يومها و ما صابها و كنت بحالة قلق و خوف على أمي، تفاجأت يوم الأحد عند وقوفي بالصيدلية نيابة عن امي التي لم تستط الوقوف انه ما ان راني حتى اشار علي و قال لزميلاته لقد اتت شوفوا لقد اتت مما جعل الاخرين يلتفتوا لي و لكني تجاهلت و اشغلت نفسي بهاتف كي لا اري المتنمر اني لن اتكلم و لكن يوم اتى رقمي نبهني من خلفي اول ما وصلت لزميلته شريكته قال لها جتش جتش اي لقد اتت الخ |
التاريخ: 19 نوفمبر 2020. تحية طيبة وبعد ،،،،،، الموضوع: الرد شكوى التنمر المدعى من قبل المريضة، المريضة هدى جعفر عبدالله أحمد الرقم الشخصي / 811204251. يطيب لي أن أتقدم اليكم بخالص التمنيات بموفور الصحة وتمام العافية، وأهديكم وجميع منتسبي الهيئة الوطنية لتنظيم المهن والخدمات الصحية خالص التحية والتقدير لما تبذلونه من جهود مخلصة في خدمة مملكتنا الغالية. عطفا على الموضوع، وعلى الشكوى المقدمة بخصوص المريضة الواردة بياناتها أعلاها بوصفي بمجموعة من الأوصاف المسيئة و المهينة و الغير لائقة فأني أود أن أوضح بأني أتحلى بأرفع المعايير الأخلاقية و بقواعد السلوك المهني القويم و ملتزم بالمحافظة على الكرامة المهنية و متقيد بالقيم الأساسية للموارد البشرية الحكومية بالدولة داخل و خارج مقر العمل و في حياتي المدنية و في سلوكي الاجتماعي في جميع الأوقات، باعتبار الوظيفة مسؤولية و تكليف علينا هدفها خدمة المرضى، تحقيقا للمصلحة العامة، طبقا للقواعد و القوانين المعمول بها. أما بخصوص افادتها يوم الخميس الموافق 1 أكتوبر 2020 والذي أفادت بأنها جاءت لصرف دواء بندول، وبيوم الأحد الموافق 4 أكتوبر 2020 والذي أوضحت بأنها جاءت لاستلام أدوية نيابة عن أمها، فأني ونظرا للأعداد الكبيرة الذين نقوم بتقديم الخدمة لهم قمت بالرجوع لبرنامج الصرف (I-Seha) للتحقق بشكل مهني من كلامها فقد اتضح لي عدم مراجعتها للصيدلية هي وأمها في التواريخ المذكورة، وعليه يتضح جليا لسيادتكم عدم صحة كلامها ويعتبر الموضوع سالبا لانتفاء الموضوع بكل ما تدعيه من كلام. وتجاوزا سأرد على بقية التفاصيل فأما بخصوص كلامها بأني قلت لزميلتي -لقد أتت وما سردته من بقية الكلام- فانه لا يخفى على سيادتكم بأنه يوجد بجميع المراكز الصحية حاجز زجاجي على منضدة الصرف بالصيدلية لا يسمح للمرضى الذين على كراسي الانتظار بسماع الكلام الذي يدور بين الموظفين. أما بخصوص افادتها بأني قمت بالتنمر عليها لسنوات، وبالتحقق من برنامج الصرف (I-Seha) التابع لصيدلية مركز مدينة حمد الصحي فأني خلال الأربع سنوات الفائتة قمت بالصرف لها فقط مرتين وكان دواء الحساسية لها بتاريخ 14 و28 يوليو لسنة 2020. وبشكل عام فأني أود أن أطلعكم بأن برنامج (I-Seha) لا يسمح بزيادة الكميات في حال كانت الوصفة كتبت لمدة محددة كما في الأدوية الاعتيادية (Running Item) أما بخصوص تقليل الكميات فانه تم الاتفاق مع الأطباء بالتحكم فيها خصوصا ان معظمها تستخدم عند الحاجة فقط وحينها يقوم الموظف بتوجيه المريض للرجوع للطبيب لزيادة الكميات المسجلة إذا كانت حالته تستدعي حيث نقوم بصرف حبوب paracetamol 10 حبات ومضاعفاتها للتقليل من الهدر في الأدوية في الصيدلية. أخيرا فأنه يشهد لي من قبل الإدارة بتقديمي للخدمة بالسرعة والدقة المطلوبة وضمن حدود الاختصاص، والإجابة على استفسارات متلقي الخدمة بدقة وموضوعية وسرعة، وبيان الأسباب في حال عدم موافقتهم أو حصول تأخير في حصولهم على الخدمة. وأخيرا نسأل المولى العلي القدير لها بالشفاء العاجل والقريب. هذا ما لزم بيانه، وتفضلوا بقبول وافر التحية والاحترام، جعفر محمد باقر فني صيدلة مركز مدينة حمد الصحي |
HHC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11045 | 11045 | 20-11-19433 | 11/25/2020 12:00:00 AM | 11/25/2020 10:03:38 AM | 11/25/2020 12:00:00 AM | |||||||
1702 | محمد حسن شبيب | 33872065 | alshabib@gmail.com | اشكر الدكتورة زهرة الاسود في غرفة 6 قسم الاسنان على اخلاقها ونصحها وتفانيها في العمل واتمنى لها الموفقية والمستقبل الواعد وشكراً جزيلا لها والشكر موصول لإدارة المركز |
تم توصيل الشكر الى الدكتورة زهرة الاسود |
SJC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-12-34398 | 11/19/2020 12:00:00 AM | 12/1/2020 10:50:28 AM | 11/19/2020 12:00:00 AM | |||||||
1703 | السيد محمد | 37303011 | سرعة الدخول على الطبيب ممتازة ولكن عند الصيدلية لصرف الدواء هناك تأخير كبير وشكرا على ما تقدمونه للمرضى
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تم الإتصال بالمراجع وبين بأنه انتظر 35 دقيقة لإستلام الأدوية وتم إبلاغه عن خمة توصيل الأدوية للمنازل شكر جهود المركز في خدمة العملاء |
KHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-10559 | 4/22/2020 12:00:00 AM | 12/6/2020 10:08:28 AM | 5/7/2020 12:00:00 AM | |||||||
1704 | عيلان احمد محمد جابر | 34446968 | نرجو التكرم بأرسال مجمع 1020إلى المركز الصحي دوار 2 تقييم ممتاز لتعامل الموظفين وسرعة الخدمات والرضا العام عن الخدمات |
لا يوجد رد
يتم تحويل مثل هذه الحالات إلى المركز المراد التحويل إلية لعمل الإجراءات الإدارية من تقديم طلب مرفق بالمبررات اللازمة
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KHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-86607 | 6/14/2020 12:00:00 AM | 12/6/2020 9:44:30 AM | 6/24/2020 12:00:00 AM | ||||||||
1705 | عفيفة حسين | 32362328 | جميع الدكتورات مميزات جدا الله لا يحرمنا منهم تقييم ممتاز لتعامل الموظفين وسرعة الخدمات والرضا العام عن الخدمات
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لا يوجد رد تم اطلاع مجلس الإدارة على رسالة الشكر لإيصالها للأطباء |
KHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-02197 | 5/17/2020 12:00:00 AM | 12/6/2020 9:52:31 AM | 5/21/2020 12:00:00 AM | ||||||||
1706 | عمر محمود | 33513239 | تقييم ممتاز لتعامل الموظفين وسرعة الخدمات والرضا العام عن الخدمة |
لا يوجد رد |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-29449 | 6/10/2020 12:00:00 AM | 12/6/2020 9:54:39 AM | 6/15/2020 12:00:00 AM | ||||||||
1707 | لا يوجد | 38386354 | تقييم ممتاز لتعامل الموظفيين ولسرعة الخدمات والرضا العام عن الخدمة |
لا يوجد رد
|
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-01612 | 6/4/2020 12:00:00 AM | 12/6/2020 9:56:37 AM | 6/15/2020 12:00:00 AM | ||||||||
1708 | لطفي الأسدي | 39077728 | من خلال تعاملي وترددي على هذا المركز لم الاحظ اي تقصير من الجميع وفقكم الله لمزيد من النجاح والتقدم |
لا يوجد رد
|
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-14128 | 6/25/2020 12:00:00 AM | 12/6/2020 10:00:13 AM | 7/1/2020 12:00:00 AM | ||||||||
1709 | احمد محمد كاظم | 39230731 | نقترح تذكير المريض بالإتصال بخصوص موعد التحاليل للأمراض المزمنة أي قبل إسبوع من موعد السكر ولكم الشكر الجزيل
|
تم الإتصال بالمراجع واطلاعه بخدمة الرسائل النصية للعيادات التخصصية إلا أن التذكير بوقت عمل الفحوصات فهي غير متوفره في الوقت الحالي ووضح بأنه يعتمد على خدمة التذكير بإستخدام تطبيق التقويم في الهاتف الذكي حتى لا ينسى الموعد وهو الحل الأمثل لمثل هذه الحالة |
KHC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-41701 | 3/12/2020 12:00:00 AM | 12/6/2020 10:07:39 AM | 5/7/2020 12:00:00 AM | ||||||||
1710 | حسن احمد | لا يوجد | hasanbfc85@gmail.com | سرعة ضرب الأرقام لتسجيل المرضى |
لا يوجد رقم اتصال يتم توجيه المراجعين لأخذ موعد مسبق عبر القنوات المتاحة او اخذ موعد للتطبيب عن بعد |
KHC | Administrative | Complaint | Waiting Period | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-88740 | 8/5/2020 12:00:00 AM | 12/6/2020 10:27:07 AM | 8/9/2020 12:00:00 AM | ||||||
1711 | حسن أحمد | hasanbfc85@gmail.com | زيادة عدد مرضى الأسنان |
لا يوجد رقم اتصال المواعيد قليلة بسبب الإجراءات الإحترازية لمكافحة جائحة الكرونا ولكن يتم قبول الحالات الطارئة بعد نفاد المواعيد |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-99247 | 8/5/2020 12:00:00 AM | 12/6/2020 10:32:47 AM | 8/9/2020 12:00:00 AM | |||||||
1712 | حسن محمود بلال | 39208943 | كل شي ممتاز ، شكري لجميع الموظفين، جزاهم الله خيرا |
لا يوجد رد |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-72309 | 7/27/2020 12:00:00 AM | 12/6/2020 10:35:15 AM | 7/30/2020 12:00:00 AM | ||||||||
1713 | لا يوجد | 66339335 | موظف يستحق الشكر، ليلى الماجد متعاونة وتذلل الصعاب بقدر استطاعتها |
لا يوجد رد تم ابلاغ الموظفة وحثها على الإستمرار بنفس النهج من حسن التعامل مع المراجعين |
KHC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-76057 | 6/4/2020 12:00:00 AM | 12/6/2020 10:40:39 AM | 6/4/2020 12:00:00 AM | ||||||||
1714 | هاني عطية | 36444459 | قسم التسجيل لماذا يتم إزالة الحاجز الأمامي وهذا يساعد في انتشار مرض كورونا |
لا يوجد رد يتم أخذ الإجراءات الإحترازية اللازمة من التباعد الإجتماعي بالإضافة لوجود خدمات حجز المواعيد والتطبيب عن بعد لتجنب او تقليل الحضور للمركز الصحي
|
KHC | Administrative | Enquiry | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-85100 | 6/4/2020 12:00:00 AM | 12/6/2020 10:45:01 AM | 6/4/2020 12:00:00 AM | ||||||||
1715 | يوسف عبدالله | 33530303 | الشكر الجزيل على الجهد الذي يقدمونه لنا لراحتنا في المستشفى من قبل قسم الإستقبال وقسم التمريض |
لا يوجد رد |
KHC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-02170 | 3/4/2020 12:00:00 AM | 12/6/2020 11:08:13 AM | 3/5/2020 12:00:00 AM | ||||||||
1716 | يوسف عبدالله | 33530303 | الشكر الجزيل على الجهد الذي يقدمونه لنا لراحتنا في المستشفى من قبل قسم الإستقبال وقسم التمريض |
لا يوجد رد |
KHC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-94847 | 3/4/2020 12:00:00 AM | 12/6/2020 11:09:55 AM | 3/5/2020 12:00:00 AM | ||||||||
1717 | لا يوجد | 39340037 | بالنسبة لمن يحضر لمعرفة نتائج التحاليل المختبرية يبقى ينتظر اكثر من الوقت المعقول المقترح: ان يتم طباعة التحاليل المختبرية لدى الإستقبال انتظرت اكثر من ساعة في حين عدم وجود مرضى في نهاية الدوام وفي نفس وضعي لا اريد اكثر من طباعة التحاليل فقط |
لا يوجد رد مراعاة لسرية المعلومات وصلاحيات الإطلاع على ملف المريض لا يسمح لموظفي قسم السجلات بطباعة نتائج المريض كما ان السياسات والإجراءات لضمان سلامة المراجع تلزم المراجع بضرورة مراجعة الطبيب للإطالاع على نتيجته قبل اعطاءه نسخه منها |
KHC | Administrative | Suggestion | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-93924 | 6/4/2020 12:00:00 AM | 12/6/2020 11:26:56 AM | 6/4/2020 12:00:00 AM | ||||||||
1718 | سيد انس | 33331808 | إضافة علب تعقيم بكمية أكثر حيث انها غير كافية الرجاء إرجاع الحاجز الزجاجي لقسم السجلات والتمريض لحماية الطرفين الموظف والمريض تقيم جزيل الشكر لجميع الموظفين لحسن تعاونهم مع المريض بالخصوص موظفة السجلات ليلى الماجد |
لا يوجد رد علب المعقمات متوفرة بحسب المواقع المتفق عليها لمكافحة العدوى وهي موزعه في اكثر من ممر وقاعات الإنتظار |
KHC | Administrative | Suggestion | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-93315 | 6/4/2020 12:00:00 AM | 12/6/2020 11:32:13 AM | 6/4/2020 12:00:00 AM | ||||||||
1719 | سيد انس | 33331808 | إضافة علب تعقيم بكمية أكثر حيث انها غير كافية الرجاء إرجاع الحاجز الزجاجي لقسم السجلات والتمريض لحماية الطرفين الموظف والمريض تقيم جزيل الشكر لجميع الموظفين لحسن تعاونهم مع المريض بالخصوص موظفة السجلات ليلى الماجد |
لا يوجد رد تتخذ الإجراءات الإحترازية اللازمة لتجنب نقل العدوى كما وتم توفير الخدمات الإلكترونية لتقليل التردد على المركز الصحي وبالتالي فان ذلك يساعد لمنع وتقليل العدوى بدون وجود حواجز زجاجية |
KHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-64936 | 6/4/2020 12:00:00 AM | 12/6/2020 11:35:02 AM | 6/4/2020 12:00:00 AM | ||||||||
1720 | سيد انس | 33331808 | إضافة علب تعقيم بكمية أكثر حيث انها غير كافية الرجاء إرجاع الحاجز الزجاجي لقسم السجلات والتمريض لحماية الطرفين الموظف والمريض تقيم جزيل الشكر لجميع الموظفين لحسن تعاونهم مع المريض بالخصوص موظفة السجلات ليلى الماجد |
تم ابلاغ الموظفة وحثها للإستمرار بنفس المستوى لا يوجد رد |
KHC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 20-12-46570 | 6/4/2020 12:00:00 AM | 12/6/2020 11:36:42 AM | 6/4/2020 12:00:00 AM | ||||||||
1721 | وائل عبدالعزيز | - | 38165144 | 0 | قسم السجلات المقترح / حسن التعامل مع المرضى تقديم الخدمات بحسن التعامل مع المريض وبطريقة تليق بحسن الخلق وعدم التفرقة (كما وصانا رسول الله ) انه في يوم الخميسالمواف ق6/8/2020 الساعة 1:20 ظهرا تم التعامل معي باسلوب لا يليق من قبل موظفة السجلات و بإسلوب يثقل كاهل المريض، ولم أرى من قبل مثل هذه المعاملة ابدا منذ أكثر من 10 سنوات |
تم التواصل مع المريض وقد ذكر بانه احدى موظفات السجلات تعاملت معه باسلوب عنصري وتم التحدث مع الموظفات و اخبارهم بضرورة التعالم مع المرضى بصورة جيدة. |
HBM | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 20-12-51253 | 8/6/2020 12:00:00 AM | 12/6/2020 12:43:40 PM | 8/13/2020 12:00:00 AM | |||||
1722 | وليد الكوهجي | 39020200 | عدم الرد على إتصالات المراجعين للمركز يسعدني أن أتقدم بخالص الشكر والتقدير الى مركز حالة بوماهر الصحي ولكل المسؤلين و القائمين على هذا المركز، ولما يقدمونه من خدمات طيبة لجميع المرضى و المواطنين و المقيمين زشكر خاص موصول الى قسم الأمومة و الطفولة متمثلا من الممرضات و أفراد الطاقم الطبي و الموظفين ولكن هناك مشكلة نعاني منها وهي هند الإتصال بالقسم أو برقم التحويل أو بدالة المركز نواجه صعوبة لعدم الرد على اتصالات في حال الاستفسار أو تغيير موعد تطعيم الطفل لأسباب طارئة، حاولت مرارا الإتصال صباح يوم أمس و اليوم لتغيير موعد تطعيم إبني الرضيع بسبب سفرة خارج الدولة، لم يرد أحد على إتصالاتي المتكررة من قبل البدالة أو رقم التحويل الخاص |
تم الاتصال بالمريض و تم اخبار مسئولة القسم للتواصل مع المريض لحل الموضوع |
HBM | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Social Media | 10854 | 10854 | 20-12-53678 | 1/20/2020 12:00:00 AM | 12/6/2020 12:57:12 PM | 1/27/2020 12:00:00 AM | |||||||
1723 | ناصر حسين الحمري | 33168239 | حضرت زوجتي حفصة موسى السعدي و ابني علي الى قسم (التطعيم) - قسم الرعاية و التعيم بقصد أخذ تطعيمات القررة وذلك بسبب سفر الى مصر ومن ثم الى اليمن وبداخل القسم رفضت الموظفة اعطائهما التطعيم اللازم كونها افتقد ابني بطاقة التطعيم وعليه ارجوا إتخاذ اللازم قانونا ضد لموظفة كونها ممتنعه من تطعيم ابني وزوجتي |
تم التواص مع المريض من خلال مشرفة التمريض وأكدت عليه أن لم يتم ترجيع أي مريض حتى في حال فقدان البطاقة التطعيم وسوف يتم التأكد وتعميم ذلك لجميع الموظفين واكتفى المريض بهذا الاتصال وتم الشكر |
HBM | Administrative | Complaint | Clinical Management (Treatment) | Mother and Child Care | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10854 | 10854 | 20-12-60375 | 9/7/2020 12:00:00 AM | 12/6/2020 1:07:56 PM | 10/1/2020 12:00:00 AM | |||||||
1728 | غير مسجل | 33005421 | قسم التمريض غير متعاونين |
تم إبلاغ قسم التمريض بالشكوى ،علما بأننا لم نتمكن من التواصل مع مقدم الشكوى لأن رقم الهاتف المدون غير صحيح |
IHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 20-12-04185 | 5/25/2020 12:00:00 AM | 1/24/2021 10:32:31 AM | 7/1/2020 12:00:00 AM | |||||||
1729 | غير مسجل | غير مسجل | بالنسبة إلى توصيل الأدوية إلى البيت خطوة ممتازة و لكن أنا المفروض يوصلني الدواء يوم الخميس و لكن وصل بعد يومين يعني ابموعد حق الإبرة فات و الدواء المفروض يوصل بارد و لكنه وصل حار . |
تم رفع الشكوى للإدارة ، و قد تم لفت إنتباه الشركة للتأكد من درجة حرارة النقل ، و حاليا يتم مراقبة درجة حرارة و سيلة النقل و نسبة الرطوبة من قبل هيئة تنظيم المهن الصحية . |
IHC | Proffesional | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10230 | 20-12-44418 | 6/30/2020 12:00:00 AM | 2/4/2021 9:51:21 AM | 10/1/2020 12:00:00 AM | |||||||
1730 | أحمد عتيق توفيق صالح | 36067767 | يتم معاملتنا من قبل موظفة الاستقبال بطريقة الا إنسانية بحيث لا تريد إدخالنا على موعد الدكتورة و ذلك بخصوص بطاقة الاعفاء |
لم يتم تجديد الإقامة لزوجة مفدم الشكوى و قد سبق أن تم إبلاغه بالإجراءات بأن زوجة البحريني لا تعفى من دفع الرسوم و لا يمكن لإصدار بطاقة الإعفاء إلا بعد تجديد الإقامة و بالتالي يجب عليه دفع رسوم العلاج و لكنه رفض الدفع تم التواصل مع مقدم الشكوى لإيضاح الإجراءات و أفاد بأنه سيجدد الإقامة |
IHC | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 20-12-87688 | 7/5/2020 12:00:00 AM | 12/8/2020 1:56:34 PM | 8/11/2020 12:00:00 AM | |||||||
1731 | منيرة العثمان | 36366200 | يصراحة ... حبيت أشكر إدارة المستشفى على كل شيء ، تنظيم احتراز كرونا ألف ألف شكر حرام على مثل هذا التنظيم الرائع |
تم الاتصال لشكر المراجعة |
IHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-12-76162 | 8/9/2020 12:00:00 AM | 12/8/2020 2:01:44 PM | 8/11/2020 12:00:00 AM | ||||||||
1732 | غيير مسجل | 39122814 | قسم الأسنان اعطاء أرقام لمرضى مواعيد الأسنان قبل فتح الباب من قبل حارس الأمن و ذلك لحفظ النظام و الانصاف و فتح باب المركز و إدخال المرضى نظرا لشدة حرارة الجو |
يقوم حراس الأمن بترتيب مرضى الأسنان بحسب الأسبقية في الحضور و قد أثنى مقدم الاقتراح على دور حارس الأمن في التنظيم و اقترح أن توزع أرقام على المرضى قبل فتح الباب أما بخصوص إدخال المرضى فإننا نطبق تعليمات الإدارة ، و قد تفهم مقدم الإقتراح ذلك . |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 20-12-74846 | 7/22/2020 12:00:00 AM | 12/9/2020 7:48:49 AM | 8/12/2020 12:00:00 AM | ||||||||
1733 | سهام سمير الجنيد | 33894153 | دخلت على الدكتورة آلاء بوشقرة معاملتها جدا سيئة و معصبة ، و بعدما ذهبت الأشعة و رجعت لها لاستكمال علاجي قالت لي الوقت خلص . هل هذه معاملة دكتورة لمريض ، |
دخلت المريضة على الطبيبة / آلاء و كان متواجد معها طبيب متدرب و طلبت المريضة خروجه لرغبتها في الفحص الاكلينيكي من الطبيبة . - تم فحص فقرات الظهر و الرجل و طلبت الطبيبة عمل الأشعة و تم قراءة الأشعة و عمل التحاليل اللازمة ، و صادف حينها Shut down الجهاز مع إنتهاء دوام الطبيبة فطلبت المريضة فحص الأذن ، إلا أن د.آلاء طلبت مراجعة المريضة في زيارة أخرى نظرا لتعطيل الجهاز و إنتاء دوامها . - تم الإتصال بالمريضة و التعرف على حيثيات الواقعة و التكلم مع الطبيبة من قبل رئيسة مجلس الادارة الدكتورة / لميس العرادي بخصوص هذه الحالة و إحترام أي مريض |
IHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 20-12-45860 | 11/22/2020 12:00:00 AM | 1/24/2021 10:34:35 AM | 12/8/2020 12:00:00 AM | |||||||
1734 | غير مسجل | غير مسجل | أود تقديم الشكر الكبير لأخصائية العلاج الطبيعي زهرة عيسى لأنني تحسنت كثيرا و الله يجزيها الخير و يسدد خطاها . |
تم إيصال الشكر للموظفة |
IHC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 20-12-25016 | 12/8/2020 12:00:00 AM | 1/24/2021 10:33:54 AM | 12/9/2020 12:00:00 AM | ||||||||
1735 | علي محمد علي عيد | 33340899 | قسم الأسنان يحتاج إلى تطوير و توسيع يحتاج المركز العمل 24 ساعة |
لا تتوفر مساحة في المركز لتوسعة قسم الأسنان ، و العيادات المتوفر في المركز عيادات الأسنان العامة فقط يتوفر في المنطقة مركز يعمل 24 ساعة و هو مركز يوسف انجير الصحي |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 20-12-16477 | 1/12/2020 12:00:00 AM | 12/9/2020 8:36:23 AM | 3/31/2020 12:00:00 AM | ||||||||
1736 | ahmed rafat | 000 | 36597700 | تعامل الصيدلانية خالية من الاحترام وخاصة مع كبار السن |
تم الاتصال بالمريض والاعتذار منه ، وتوجيه الموظفة للتعامل مع المرضى والمراجعين بأسلوب لائق. |
YAE | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-12-16847 | 10/25/2020 12:00:00 AM | 12/9/2020 11:30:40 AM | 12/1/2020 12:00:00 AM | ||||||
1737 | Farzana | 601106008 | 394101418 | the Patinent said , that she had urine test in the lab need stickers i cam 6:30 am finish 7:45 whith ticket my ticket was 410 < , other blood test going on resy good staff v-good , but my request is make sapreate desk for giving stickers ( to much crowed for) . |
contacting with that patient , explain for her the procedures . |
YAE | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-12-20090 | 10/4/2020 12:00:00 AM | 12/9/2020 11:37:54 AM | 12/1/2020 12:00:00 AM | ||||||
1738 | fatima ali | 39110800 | أنا مواطنة فاطمة تقدمت للعلاج وتم تحويلي على غرفة 5 ولايوجد دكتور وكنت انتظر اكثر من نصف ساعة وعند ذهاب للمواعيد قالت الموظفة لانعلم لايوجد دكتور ثم حولتني على غرفة 6 وايضاً تم إداخال مريضة قبلي بالواسطة ، كما أني ذهبت للمختبر وطلبت من الموظفة اسمها وفاء ان تكلم الدكتورة غرفة 6 وقالت لايوجد هاتف برقم من وجود هاتف في المختبر. |
بإنتظار الرد من قسم الاطباء والمختبر |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-12-90177 | 8/18/2020 12:00:00 AM | 12/9/2020 11:47:21 AM | 12/2/2020 12:00:00 AM | |||||||
1739 | لايوجد اسم | 33300621 | الطبيب غرفة رقم 3 لا يعامل المريض بشكل صحيح ولا يتحرك من مكانه. |
تم التحدث مع الطبيب وتنبيهه بضرورة معامله المريض بصورة حسنه |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-12-38376 | 11/30/2020 12:00:00 AM | 12/18/2020 1:00:03 PM | 12/13/2020 12:00:00 AM | |||||||
1740 | amal a.alrahman | 33325418 | كان عندي موعد مع دكتور انتصار زمان اخصائية في مستشفى السلمانية بتاريخ 15/9 وتم تأجيل الموعد واني اريده في اقرب موعد اذا ممكن . |
تم الاتصال بالمريضة وأخبارها بمراجعة القسم المحدد في مجمع السلمانية الطبي، كون الموعد تم تأجليه من قبلهم . |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-12-76174 | 9/19/2020 12:00:00 AM | 12/9/2020 11:53:58 AM | 12/1/2020 12:00:00 AM | ||||||||
1741 | khadija ali | 34190195 | يوجد خطاء من وصفات الادوية والغلط من الدكتور ليش تأخرونه ساعات ننتظر الدكتور ،وهو غير موجود في المركز ، وصفات ناقصة تاخر المريض عن عمله. |
لقد تم الاتصال وتم تنبيه الطبيب |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-12-53768 | 10/15/2020 12:00:00 AM | 1/24/2021 10:57:15 AM | 12/13/2020 12:00:00 AM | |||||||
1742 | صلاح عبدالكريم المدوب | 33357159 | طبيبب غرفة رقم 10 الدكتور جابر محمد لايقوم بمنادات المرضى في الجهاز ، وقد اجبرني على الوقف مع الالم في ظهري عند باب الغرفة من أجل الدخول |
بإنتظار الرد من الدكتورة المسؤولة |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-12-03163 | 11/17/2020 12:00:00 AM | 12/9/2020 12:00:17 PM | 11/17/2020 12:00:00 AM | |||||||
1743 | haroon saltan | 35542735 | i cam to hospital to return the extra medication back . however there is no department office to return bck extra medication > these are expensive medications, hospital should provide serices to return.
pharmacy = extra medication should be returned to help others get medication for free |
تقدمنا بالشكر للمريض على الاقتراح الجميل. |
YAE | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-12-30253 | 10/12/2020 12:00:00 AM | 12/9/2020 12:06:25 PM | 12/1/2020 12:00:00 AM | ||||||||
1744 | سيد حسين المعتوق | 39710200 | الدكتور غرفة رقم 3 لم ينادي على المريض الوالد وعند السؤال قل الدكتور أدبه وغير الموعد الى الساعة 7:30 |
تم التواصل مع المريض و اخذ شكوته بعين الاعتبار وتنبيه الطبيب |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 20-12-79682 | 11/21/2020 12:00:00 AM | 12/18/2020 1:01:18 PM | 12/13/2020 12:00:00 AM | |||||||
1745 | بدون اسم | 0000 | 000000000 | دخلت على دكتوره ايمان جناحي وقلت لها اني اعاني من صداع من 4 أيام وقالت لي ان ضغطي داءما ثابت وانه الشهر الماضي زين ، و كانها ماتبي تشوفني وتقول الشهر اللي طاف ضغطج كان زين ، شنو يعنى الشهر اللي طاف ضغطي زين كل شوي تقول الشهر اللي طاف الضغط زين ، واخر شي طلع ضغطي نازل / العلاج حق من حقوقي ماكانت ناوية تقيس ضغطي وبعدين قالت قعدي راح اقيس الضغط. |
لايوجد اي معلومات للتواصل مع المريضة |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-12-39582 | 12/1/2020 12:00:00 AM | 1/24/2021 10:56:01 AM | 12/1/2020 12:00:00 AM | ||||||
1746 | فطومة عبدالله | 39482533 | اود التقدم بالشكر الجزيل لحضرتكم وأوجه شكري الجزيل ايضاً لللاستاذة نبيلة الموظفة في عيادة الاسنان لتفانيها في عملها وعلى الاهتمام الكبير فينى ومراعاتها لظروفي الصعبة وتعاونها معي. |
تم الاتصال بالمريضه وشكرها على الرساله المقدمه لموظفه الاستقبال بقسم الاسنان |
YAE | Administrative | Appreciation | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 20-12-93570 | 12/1/2020 12:00:00 AM | 1/24/2021 10:59:05 AM | 12/1/2020 12:00:00 AM | ||||||||
1747 | علي مبارك محمد الحمر | 39585033 | اليوم أول تطعيم لطفلتي فوز فهد بعد أن تم التسجيل والفحص من قبل الممرضة، قالت لنا اذهبو الى الطبيبة لكي تفحصها ولم نجد الدكتورة موجودة في مكتبها وانتظرنا أكثر من ربع ساعة لم تحضر، جلسنا في المكتب وبعد مدة غير قصيرة حضرة وهي كلها غرور وقالت ليش أنتم جالسين في المكتب؟ أخرجو لكي أطمئن على حاجاتي وطردتنا من المكتب، وأريد رد لي اعتبار بعد ما اتهمتني الدكتورة بأن أنا ربما آخذة حاجة من ممتلكاتها. أرجو من الادارة كتابة ممنوع الدخول على الحجرة |
قام رئيس الأطباء ، رئيس مجلس الادارة بالتحدث مع الطبيبة وقام بالاتصال بصاحب الشكوى وانتهى الموضوع |
NAC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10187 | 10187 | 20-12-56553 | 12/7/2020 12:00:00 AM | 12/21/2020 1:53:54 PM | 12/20/2020 12:00:00 AM | |||||||
1748 | NIL | NIL | NIL | تحسين التعامل مع المرضى اسلوب التعامل سيئ و غير مرضي من ممرضة قسم الاسنان نادرة و طبيبة غرفه (3) الدكتورة خالدة و المريض يشكر من تعامل الطبيبة المعالجه في غرفه (6) الدكتورة امينه ناصر |
تم الاجتماع مع الطبيبه المعنيه في غرفه رقم 3 و ممرضه قسم الاسنان و حثهم على تحسين طريقه التعامل مع المرضى |
ISC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 20-12-16300 | 11/30/2020 12:00:00 AM | 1/24/2021 12:35:18 PM | 12/15/2020 12:00:00 AM | ||||||
1749 | NIL | N | NIL | اتقدم بكل الشكر و الاحترام و التقدير للطبيبه (امينه ناصر ) لحسن المعامله و الاهتمام بحالات المرضى |
ISC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 20-12-76190 | 12/15/2020 12:00:00 AM | 1/24/2021 12:32:05 PM | 12/15/2020 12:00:00 AM | ||||||||
1750 | NAVEEN NAWAB | 740550233 | 33514544 | DOCTOR IN ROOM 6 IS VERY GOOD AND EXCELENT DOCTOR , AND ALL DOCTORS ARE QUALITY THANK YOU ALL |
تم التواصل مع الطبيبه و شكرها على حسن التعامل مع المرضى و الاتصال بالمريض و شكره على ابداء الراي في الخدمه المقدمه اليه |
ISC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 20-12-53127 | 2/5/2020 12:00:00 AM | 1/24/2021 12:33:35 PM | 2/11/2020 12:00:00 AM | |||||||
1751 | GHADA BADER | NIL | 39542298 | تشتكي المريض من سوء معامله عياده الاسنان و سرعه تنظيف الاسنان حيث كان موعدها الساعه 9:30 و دخلت الى العيادة الساعه 9:50 و انتهى العلاج في غضون 5 دقايق |
تم التواصل مع المريضه و اتضح انها مسافره |
ISC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 20-12-03795 | 3/5/2020 12:00:00 AM | 1/24/2021 12:35:54 PM | 3/16/2020 12:00:00 AM | ||||||
1752 | SALEH AHMED | NIL | 39600204 | شكوى المريض على دورات المياه للرجال حيث يتواجد فيها النمل |
تم التواصل مع ادارة صحه البيئة و الترتيب لحضورهم لرش المركز من النمل و تم حل المشكله |
ISC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 20-12-93311 | 9/24/2020 12:00:00 AM | 12/15/2020 9:46:00 AM | 9/30/2020 12:00:00 AM | ||||||
1753 | GHALIA SALEH | NIL | 39060691 | المريض تم تحويل عنوانها على مركز الحد الصحي و تحتاج الى تحويل علاجها الى مركز ابن سينا الصحي مرة اخرى و ذلك لرعايه كبار السن |
تم التواصل مع المريضه و اخذ الااوراق المطلوبة و تحويل اوراق علاجها مره اخرى الى مركز ابن سينا الصحي |
ISC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 20-12-35123 | 3/29/2020 12:00:00 AM | 12/15/2020 9:49:29 AM | 4/7/2020 12:00:00 AM | ||||||
1754 | جواهر حبيب | 36665223 | وقوف المواطنين خلف الباب الرئيسي قبل الساعة السابعة امر غير المناسب حيث هناك مواطنين مرضى غير قادرين على الانتظار
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تم التواصل مع المراجعة بتاريخ 13/12 اكثر من 3 مرات ولم يتم الرد تم التواصل مع المراجعة بتاريخ 15/12 وتم ابلاغها بان ماتم ذكره يعتبر قرار صادر من الوزارة بمنع فتح ابوب المركز قبل الساعة السابعة، وذلك لعدم تواجد الموظفين داخل المركز قبل هذه الفترة بالاضافة الى انه لايستدعي منها الوقوف امام الباب لانتظار فتحه وانما بامكانها الانتظار في سيارتها داخل مواقف المركز لحين فتحه، وقد اقترحت المريضة بوضع كراسي انتظار عند الباب الرئيسي ، وقد تم الرد عليها بان هذا الاقتراح يؤدي الى تجمهر المرضى والمراجعين عند الباب الرئيسي وهذا مخالف ومرفوض تفهمت المراجعه الامر وشكرتنا على التواصل |
NDC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 20-12-57683 | 12/3/2020 12:00:00 AM | 1/23/2021 8:00:52 PM | 12/15/2020 12:00:00 AM | |||||||
1755 | جعفر حبيب | 39292344 | اعطاء الاهمية لمرضى كورونا التعامل الغير مريح من الموظفين تجاه مرضى كورونا |
تم التواصل مع المريض وابلغنا انه مريض كورونا حيث حضر المركز بعد تلقيه اتصال من الطبيب لالغاء السوارة الموجوده بيده ، بالاضافة الى عمل بعض التحاليل في المختبر والتمريض، بالاضافة الى رؤيته للطبيب، حيث ابدى استياءه ان مريض كورونا يقوم باخذ موعد للطبيب وينتظر نداءه وعدم اعطاءه اولويه، وبعد التحدث مع الطبيبه تبين ان هذا الامر ساري في جميع المراكز حيث يجب على مريض الكورونا بعد ازالة السوارة من يده وعمل التحاليل معاينته كمرض عادي ، ورغم ماحصل فقد تم تحويله لطبيب اخر ورؤيته في وقت قياسي وتحويله لمستشفى الملك حمد ، وقد ابدى المريض ارتياحه من تعامل الطبيب وسرعة تجاوبه معه وبنفس الوقت ابدى تفهمهه بعد شرح الاليه له وتم تقديم شكره على سرعة الاستجابة |
NDC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 20-12-77842 | 12/15/2020 12:00:00 AM | 1/23/2021 8:00:42 PM | 12/15/2020 12:00:00 AM | |||||||
1756 | عبدالاله علي عبدالله | 33881445 | مركز الشيخ جابر يحتاج لزيادة عدد موظفي الصيدلية واما بقية الاقسام فلا ضير فيها |
تم الاتصال بصاحب الاقتراح ، وقد مدح خدمات المركز و قد اقترح بزيادة موظفي الصيدلية والمختبر |
SJC | Administrative | Suggestion | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-12-27862 | 12/13/2020 12:00:00 AM | 12/24/2020 5:04:51 PM | 12/22/2020 12:00:00 AM | ||||||||
1757 | رقية الشهابي | 39431155 | اود بالشكر للدكتورة تهاني الراشدي غرفة رقم 3 زرتها تاريخ 24 ديسمبر2020 وادارة المركز الصحي الدكتورةندى و زينب الفرساني و الاستاذ حبيب يعطيكم العافية على الجهود المبذولة.
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SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 20-12-67927 | 12/24/2020 12:00:00 AM | 1/24/2021 11:05:33 AM | 12/24/2020 12:00:00 AM | |||||||||
1758 | منال السيد حسين | 36422144 | دكتورة زينب حبيل جداً دكتورة سيئة واسلوبها في التعامل جداً سيئ و لا أخلاقي . دكتورة زينب حبيل تحتاج الى تربية من جديد ولا تستحق تكون دكتورة ابداً |
تم التواصل مع المريضه وقد اصرت على رأيها في الشكوى، و قد قررت الدكتورة زينب برفع الشكوى لمركز الشرطة ومن ثم تم تحويها الى النيابة. مرفق رد الدكتورة زينب حبيل: في يوم الاثنين الموافق 8-12-2020 في حدود الساعة الثامنة والربع صباحا، دخل الطفل علي أحمد عبدالله ذو الرقم الشخصي 201003503 باصطحاب والدته وذلك لاجراء فحص الطفل الرروتيني قبل اعطاء الطفل التطعيم المقرر له ،ومن أجل أخذ كافة الاحترازات الطبية قبل تطعيم الطفل فقد قمت بسؤال الأم عما اذا كان يشكو من أي عرض، حينها أخبرتني انه عانى من الرشح والكحة وزالت منه الأعراض قبل ثلاثة أيام، فأخبرتها انني سوف اقوم بمعاينته للتأكد من عدم وجود التهاب في الحلق وخاصة في ظل جائحة كورونا فأبدت الأم انزاعجها من هذا الموضوع وكررت علي أكثر من مرة عبارة " قومي بفحص الطفل" باسلوب مهين ،على الرغم من أنني أخبرتها بأنني سوف افحصه فحصا شاملا. أثناء الفحص كان الطفل يكح مع وجود افرازات مخاطية في انفه وكان مجرى الحلق ملتهبا. وما ان قلت للأم بأن الطفل يحتاج مسحة للانف حسب البروتوكولات التي نتبعها والصادرة من وزارة الصحة الا واذا بها مستنكرة وغاضبة وانتقدتني باسلوب سيئ لأنني سوف اعرض طفلها لعمل المسحة وقد اخبرتها انه من الممكن ان تكون الأعراض بسبب فيروسات غير الكورونا ولكن لابد من الفحص للتأكد، الا أنها قامت تكلمني بصوت مرتفع واتهمتني بسوء الاسلوب معها منذ بداية الاستشارة على الرغم من شرحي لها وفحص طفلها فحصا شاملا وخرجت من الغرفة وهي تتهمني بسوء الاخلاق وكان صوتها مرتفعا وقالت انها لا ترغب بتطعيم الطفل في هذا المركز ذو الخدمات السيئة وتلفظت بهذه العبارات على مسمع المرضى الجالسين في صالة الانتظار. لقد تعرضت للاهانة وسوء الاسلوب من ام الطفل المذكور أعلاه. وقد قامت بكتابة شكوى وصفتني فيها بأنني " دكتورة سيئة وأسلوبي في التعامل جدا سيئ ولا أخلاقي وأنني أحتاج الى تربية ولا أستحق أن أكون دكتورة أبدا"
ومن هذا المنطلق أطالب ادارة المركز برد اعتباري فقد تم اهانتي أثناء عملي وكما تعدت علي وقذفتني كتابيا فأنا اطالبها بالاعتذار لي ورد اعتباري كتابيا.
د. زينب جعفر حبيل |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10230 | 20-12-43056 | 12/7/2020 12:00:00 AM | 2/4/2021 9:00:30 AM | 12/28/2020 12:00:00 AM | |||||||
1759 | MOHAMMED ABDULLA MOHAMMED | 670046493 | 33581869 | اقدم شكوتي وذلك بعدم وجود الادويه مثل بخاخ الانف وغيرها وعدم وجود الادويه ولا قطره للعين وغيرها |
ردا على الشكوى المقدمه من المريض محمد عبدالله محمد بخصوص بخاخ الانف غير متوفر ولكن خطا من الموظفه لم تكن تعلم بذلك واما عن قطره العين فهو غير متوفر في المخازن المركزيه منذ فتره وهذا الشي خارج عن ارادتنا ونرجو من المراجع محمد عدم التردد في التواصل مع مسؤوله الصيدليه لاي استفسار او ملاحظه نحن لخدمتكم
ملاحظه تم الاتصال بالمريض على الرقم المذكور بالشكوى ولكنه رقم اخته واعطتنا الرقم الخاص به وتم الاتصال به والتوضيح له |
SSC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10924 | 10924 | 20-12-17237 | 12/30/2020 12:00:00 AM | 12/31/2020 9:30:46 AM | 12/30/2020 12:00:00 AM | ||||||
1760 | السيد احمد علي | 33331808 | انا المريض اعاني من مرض السكلرز اتردد بشكل يومي لاخذ جرعتي البثدين وحتى لا يسبب لي الترجيع احتاج إلى ابره منع الترجيع المسمى فنرقان حيث ان الطبيبة المسؤولة منعت جميع الأطباء بالمركز ان تصرف لنا حيث انها قالت بانها غير مسؤولة ولا اريد اعطائكم الأيرة وعندما سألتها الدكتورة هل هذا الكلام رسمي صادر من الوزارة قالت نعم وتقدر تروح تشتكي مع عدم مراعاتي حيث انني اعاني كثيرا من الترجيع زز ارجو النظر في امري |
تم رفع الموضوع للإدارة المعنية وتوضيح القانون للمراجع والمرفق رد الطبيبة
حضر المريض سيد أحمد صاحب الشكوى و دخل على الطبيبة الجديدة و طلب منها إبرة الفولتارين خلال زيارته للمركز لأخذ إبرة البيثيدين. إتصلت فيني الطبيبة للتأكد من إمكان إعطائه إبرة الفولتارين فأخبرتها أنه بالإمكان و لكن عند اكتشاف أنه لم تمر 24 ساعة على آخر إبرة فولتارين عرضنا عليه أخذ الفولتارين في الفترة المسائية و أخذ البيرفيلقان حاليا. طلب المريض من الطبيبة بعد ذلك كتابة إبرة الفينرجان فأخبرته بأنها "بتشوف" . الطبيبة فتحت السيستم و تبين لها أن المريض عنده أوردر في السيستم للفينيرجان و لم تكتب له الإبرة. ذهب المريض الى التمريض و أخبرهم بأن الطبيبة كتبت له إبرة الفيرنيرجان فأخبرتني الممرضة و لكن اتضح أن الإبرة مكتوبة من مركز آخر و ليس من مركزنا. و لم تعطه الإبرة. المريض جاء الى عيادتي و كان مستاء جدا و غاضب و لم يسمح لي بالشرح- كان يردد كل حين هل لديك تعميم بعدم إعطائي هذه الإبرة. أخبرته بأنه بإمكاننا إعطائه حبوب PRIMPRAN إذا كانت عنه لوعة و لا نعطي الأبر في كل حين فأصر أنه يحتاجها لأنه يأخذ إبرة البيثيدين. فأخبرته بأنه من الممكن مراجعة الطبيب الذي صرف إليه الإبرة و مناقشته في موضوع إبرة الفينيرجان كل الحوار كان بحدة و هجوم و طلب متكرر بإظهار أي تعميم يمنع كتابة الفينيرجان و كان الرد بأن لدينا تعليمات بعدم كتابة هذه الإبرة. و أخبرني بانه سيرفع شكوى طويلة للإدارة- و أخبرته بأنه لا مانع. مع العلم أن هذا المريض كانت له24 زيارة من أغسطس 2019 إلى أكتوبر 2019 على مركز آخر في آخر تدقيق عمل لتعدد زيارات المراجعين. و كل زياراته كانت لصرف إبرة الفينيرجان |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 21-01-78238 | 8/13/2020 12:00:00 AM | 1/6/2021 4:24:46 PM | 8/18/2020 12:00:00 AM | |||||||
1761 | نجمة علي | 00 | 39637697 | اشتكت مراجعة بعدم توفر صابون لغسل الأيدي في دورة المياة المخصصة للنساء |
تم التواصل معها واخبارها انه يتم مراقبة الحمامت ووجود الصابون في كل وقت وكل الأدوات المفروض توافرها في الحمام |
ALH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10860 | 10860 | 21-01-38454 | 2/18/2020 12:00:00 AM | 1/7/2021 8:19:28 AM | 2/21/2021 12:00:00 AM | ||||||
1762 | منير محمد اقبال | 39205354 | aboalbaraa123@gmail.com | مزيد من التقدم والتوفيق |
تم التواصل مع المريض وشكره فهو دائما مايشكر الموظفين والعاملين بالمركز |
ALH | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10860 | 10860 | 21-01-61707 | 7/5/2020 12:00:00 AM | 1/7/2021 8:35:14 AM | 7/6/2021 12:00:00 AM | |||||||
1763 | لبنى اوريكة | 00 | 34499333 | جيت على المستشفى لأعمل فحص شامل بس الطبيبة اسلوبها مو حلو واستقبالها زفت الدكتورة بسمة ماعندها اسلوب ولا احترام ولا وقت للمريض يعني المريض يموت |
تم الأتصال بصاحبة الشكوى ولكنها لم ترد .. عندما تم مناقشة دكتورة بسمة تبين بأن المراجعة طلبت تحاليل دم شاملة من غير يكون عندها اي اعراض وبما انها صغيرة في السن فلا تحتاج هذه النوعية من التحاليل |
ALH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10860 | 10860 | 21-01-51055 | 7/21/2020 12:00:00 AM | 1/24/2021 8:28:36 AM | 7/22/2021 12:00:00 AM | ||||||
1764 | مريم الكوهجي | 00 | 00 |
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تم شكر المريض على الأقتراح وسيتم النظر والبحث عن الية افضل في المستقبل بإذن الله |
ALH | Administrative | Suggestion | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10860 | 10860 | 21-01-54139 | 9/16/2020 12:00:00 AM | 1/7/2021 8:46:24 AM | 9/17/2020 12:00:00 AM | |||||||
1765 | بدر خميس شاهين | 00 | 39658101 | مراجع اشتكى على قسم الرعاية بتاريخ 1 سبتمبر بسبب عدة أمور منها عدم توفر بعض المستلزمات الخاصة بكبار السن مثل الشراشف او الحفاضات، وتسائل عن سبب تخصيص يوم واحد فقط في الاسبوع ليتم صرف مستلزمات كبار السن و تم الرد عليه بعد مناقشة فسم الرعاية. |
تم الشرح للمريض بان المستلزمات حسب المتوفر يتم صرفه لهم وبخصوص تخصيص يو واحد فقط للصرف فهذا قانون من وزاتنا الموقرة |
ALH | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10860 | 10860 | 21-01-30323 | 9/1/2020 12:00:00 AM | 1/7/2021 9:03:13 AM | 9/1/2020 12:00:00 AM | ||||||
1766 | نور | غير مسجل | 37787762 | موظفة حجز المواعيد (( سميرة مبارك )) تتعامل مع المراجعين بإسلوب غير لائق و غير متعاونة مع زملائها في العمل |
تواصلت مع مقدمة الشكوى / نور و ذكرت بأن لديها موضوعين بخصوص موظفة الاستقبال 1 - طلبنا من موظفة الاستقبال إعادة تنسيق موعد التطعيم لطفلي و أبلغناها بأن السبب أن الفترة بين موعد التطعيم و التطعيم السابق أقل من ثلاثة أسابيع في حين أن الطبيبة طلبت منا أن لا تقل الفترة بين التطعيمين عن ثلاثة أسابيع على الأقل ، و لكن الموظفة رفضت و قالت بأن الممرضات هن من يقمن بتحديد التواريخ و لا أستطيع تغيير الموعد ، و ذكرت بأن ليس من عملها التواصل الممرضات 2- في موعد التطعيم الثاني للطفل طلب منها حجز موعد التطعيم لأخ الطفل الذي يبلغ من العمر أربع سنوات و لكنها أبلغتهم بأنها ستحجز الموعد للطفل الثاني بعد تطعيم الطفل الأول و بعد استياء زوج المراجعة طلب منها ذكر سبب عدم تسجيل الموعد و لماذا يجب انتظار انتهاء الطفل الأول ن التطعيم لمجرد تسجيل موعد إلا أنها لم ترد بأي كلمة رغم استياءهم و تذمرهم مما زاد من استياءهم أكثر و أكثر . ذكرت مقدمة الشكوى لإداري المركز بأن موظف منضدة الاستقبال يجب علية خدمة المراجعين و التعامل معهم بأسلوب جيد حيث يتردد عليكم المريض و الرضع و المسنين و نحتاج الحصول على الخدمات بسرعة في ظل الاوضاع الراهنة فكيف تسمحون لموظفة بهذه الشخصية أن تعمل في قسم استقبال
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IHC | Administrative | Complaint | Behavioral | Reception | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-01-78123 | 11/10/2020 12:00:00 AM | 1/24/2021 10:35:29 AM | 12/9/2020 12:00:00 AM | ||||||
1771 | - | - | شكر وتقدير للمركز الصحي وانه افضل مركز صحي |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-01-03514 | 1/7/2021 12:00:00 AM | 1/7/2021 12:23:55 PM | 11/24/2020 12:00:00 AM | |||||||||
1772 | حميد يوسف | - | 33332666 | مقترح زيادة عدد الحفاظات لانها لاتكفي لمدة شهر |
تم رفع المقترح لقسم الرعاية للنظر فيه مع الادارة |
AAK | Administrative | Suggestion | Mother and Child Care | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10209 | 10209 | 21-01-67612 | 1/7/2021 12:00:00 AM | 1/7/2021 12:39:01 PM | 10/27/2021 12:00:00 AM | |||||||
1773 | - | - | دكتورة غرفة رقم 8 للفترة المسائية اسلوبها جدا سيئ |
تم مناقشة الموضوع مع رئيس الاطباء للنظر في الموضوع |
AAK | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10209 | 10209 | 21-01-54231 | 1/7/2021 12:00:00 AM | 1/7/2021 12:41:21 PM | 11/15/2021 12:00:00 AM | |||||||
1774 | مريم جاسم صقر السعود | 36393922 | الأمن ممتاز حسن جمعة عبدالله الاستعلامات بسمه و مها بارك الله فيهم دكتورة شيماء ممتازه والله يبارك فيها دكتورة زينب ممتازة سعيد النوتخذة ممتاز لا شكاوي بل الكل متعاون و ممتازون وقلوبهم طيبة |
تم ابلاغ الجهات المعنية |
NAC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 21-01-43460 | 1/6/2021 12:00:00 AM | 1/24/2021 11:08:35 AM | 1/6/2021 12:00:00 AM | ||||||||
1775 | والد المريضة سامي يعقوب | 060307382 | 000 | 000 | يوم الخميس 16-4-2020 وصلها اتصال من د. نوره الرميحي رئيس مجلس اداره الحوره توضح شكوى المريضه لعدم علاجها وهي في حاله الم من قبل د. اسمهان انور وايضا استياءها من رد د. اسمهان عند مناقشتها بالموضوع , بعد عشر دقائق وصل اتصال اخر من مكتب خدمات صحه الفم والاسنان لتبيليغ عن شكوى وصلتهم من مكتب الشكاوي و المقدمه من والد المريضه ريم سامي على د. اسمهان انور لعدم علاجها ابنته |
تم الاتصال بوالد المريضه السيد سامي يعقوب الذي كان في مرحله استياء شديد وعصبيه حادة , ليتم تهدءته واقناعه بعلاج المريضه في مركز النعيم . حضر الوالد مع المريضه في تمام الساعه العاشره تقريبا الى مركز النعيم وقد قامت د. ايمان المهري بعلاجها حيث تبين شكوتها من مشاكل في اللثه وليس بسبب تسوس الاسنان . تم ارسال ايميل رسمي بذلك الى الاداره . اوضحت د. منال بان د. اسمهان لا تترد في علاج المرضى ولم يسبق لها مشكله او سوء تفاهم مع مريض .
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ALH | Administrative | Complaint | Behavioral | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10860 | 10860 | 21-01-87932 | 4/16/2020 12:00:00 AM | 1/12/2021 8:59:17 AM | 4/19/2020 12:00:00 AM | |||||
1776 | نيلة محمد | 930311124 | 33284344 | 0 | حضرت للمركز بتاريخ 15/10/2020 لتلاقي العلاج في عيادة الأسنان واول ماكتشفت الدركتوة اني كنت مصابة بفايروس كورونا وقبل ان تتاكد من انهائي مده الحجر الصحي رفضت علاجي وحتى لم تسمح لي بدخول العيادة بل من عند الباب قامت برفض علاجي وقالت لي ماقدر اسوي لج شي رجعي البيت مما سبب لي الدهشة والحرج في نفس الوقت وللعلم كنت مصابة بتاريخ 25/9/2020 اي انني انهيت مدة الحجر منذو فترة طويلة |
تواصلت دكتورة منال مع دكتورة اسمهان وطلبت منها التواصل مع المريضة ولتحضر للمركز وتتلاقى العلاج اللازم ولاكن لم تحضر المريضة وذلك بسبب انشغلها بدراستها الجامعية |
ALH | Administrative | Complaint | Behavioral | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10860 | 10860 | 21-01-97836 | 10/18/2020 12:00:00 AM | 1/12/2021 9:14:44 AM | 10/19/2020 12:00:00 AM | |||||
1777 | --- | -- | --- | ----- | the receptiont should understand english
the person at reception should be contain should deal with international like the way they deal with local |
تم الاجتماع بالموظفين الاستقبال لعدم تكرار مثل هذا المواقف وشرح للمريض وقت ادخول على الطبيب وحث المرضى على تسجيل اون لاين او عن طريق اتصال 80007000 اوعن طريق التطبيق وتفادي الازدحام في المركز واخذ اجراءات احترازية .وقد تبينه بعد الاجتماع على حسب اقول الموظفين بان المريض كان مستعجيل وكان يتردد على الاستقبال بسؤاله الى الموظف متى يتم مناداتي من قبل الطبيب مع علم تم اخباره المريض وقت دخوله على الطبيب علما بان الموظفين الاستقبال يجدون التحدث باللغة الانجليزية |
ZHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 21-01-46688 | 1/10/2021 12:00:00 AM | 1/12/2021 2:22:46 PM | 1/12/2021 12:00:00 AM | |||||
1778 | خولة صالح زايد | 33851173 | شكر لكل الموظفين والدكاترة والإداريين والممرضات على حسن الأخلاق والمعاملة |
البطاقة كانت مدرجة مع البطاقات الجديدة الغير مستخدمة ولم نلحظها بسبب عدم وضعها في الصندوق المخصص |
BCC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 21-01-57383 | 9/20/2020 12:00:00 AM | 1/12/2021 2:54:52 PM | 1/12/2021 12:00:00 AM | ||||||||
1779 | مالك محمد جمال | 691037531 | 66383272 | كان موعد زوجتي لتنظيف الأسنان الساعة 4:40 مساءاً وحضرنا قبل الموعد بنصف ساعة علماً انه لم يكن هناك أي مراجع عند الموظفة وكانت على التلفون وقالت أنتظروا وأنتظرنا وعندما حان موعدنا راجعناها وقالت أريد تجهيز المواد وبعد أنقضاء الموعد نادت على زوجتي |
تم إبلاغ منسق المنطقة د/إيناس وتم إبلاغ منسق الفنيين علي علماً بأن المريض حصل على الخدمة وتم الأتصال بالمريض أكثر من مرة ولكن لم يرد عاود الطبيب المسئول الإتصال به وقام بالرد حيث أبدى أسفه وأعتذاره عن تقديم الشكوى بسبب جودة الخدمة والمعاملة الممتازة من قبل الفنية وأبدى رغبته في سحب الشكوى. |
BCC | Administrative | Complaint | Waiting Period | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 21-01-26121 | 1/10/2021 12:00:00 AM | 1/17/2021 9:11:51 AM | 1/12/2021 12:00:00 AM | ||||||
1780 | مليح عبدالمجيد | - | 37778744 | من قرابة السنه واكثر اعاني من الم في الضرس، وفي كل مره احضر لمركز الدير قسم الانسان يتم ارجاعي بحجه ان ضغطي مرتفع، وهذا الموقف يتكرر دائما وفي اغلب الاحيان لايقوم طبيب الاسنان حتى بارسالي الى قسم التمريض او الطبيب المعالج لقياس ضغطي ، وانما يعتمد على كلامي لذا ارجو ايجاد حل؟
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حضر المريض يوم الأربعاء تاريخ 6 يناير 2021 في الفترة المسائية وكان متألم جدا ومستاء ان في كل مرة يحضر للعلاج (خلع السن)يكون فيها ضغط دمه مرتفع و لا يتم خلع السن له و كان شديد العصبية و صدرت منه الفاظ غير مقبولة في حق الاطباء و المسؤلين. لقد حاولت الدكتوة المناوبة جاهدة تهدئته قدر الامكان حتى يتسنى لها فحصه و معاينه السن . تبين انه يعاني من التهاب شديد و يتطلب اخذه لمضاد حيوي لتقليل الالتهاب.
حضر المريض شخصيا يوم الخميس أي في اليوم التالي 2021-1-7 الساعه09:00 صباحاً يريد حل لمشكلته لقد تم الاطلاع على ملف المريض و تبين انه يعاني من ارتفاع مزمن في ضغط الدم من خلال قراآته المتكررة . و بعد فحص المريض مرة اخرى شخص ان السن يحتاج الى خلع بعد ان ينتهي من المضاد الحيوي الموصوف له في اليوم السابق . وتم إعطائه موعد بعد الانتهاء من الدواء مباشرة . يوم الاثنين تاريخ 11 يناير 2021. حضر المريض الموعد يوم الاثنين الموافق 11/1 الساعه 10.30 صباحاً ، وتم خلع السن بعد التاكد من ضغط الدم |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10852 | 10852 | 21-01-58309 | 1/6/2021 12:00:00 AM | 1/23/2021 8:00:32 PM | 1/11/2021 12:00:00 AM | ||||||
1781 | حسن عباس البصري | 39883302 | ملاحظة عن تأخير مواعيد عيادات الاسنان المعاملة الممتازة مع اللمرضى ( الموظف جعفر) مقترح ان تكون المواعيد قريبة |
تم التواصل مع المريض |
AAK | Administrative | Appreciation | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-01-00152 | 1/12/2021 12:00:00 AM | 1/13/2021 9:38:59 AM | 1/12/2021 12:00:00 AM | ||||||||
1782 | خالد محمد | 33222849 | الخدمات الممتازة كل البشكر والتقدير لقسم لااسنان خصوصا عيادة الاطفال |
تم شكر المريض على تقدير الخمات بالمركز الصحي |
AAK | Administrative | Appreciation | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-01-92719 | 1/12/2021 12:00:00 AM | 1/13/2021 9:41:58 AM | 1/12/2021 12:00:00 AM | ||||||||
1783 | منى ابراهيم | 39282159 | الاوراق التي تعطة للزوار ومرضى المركز الصحي بعد فحص حرارة الجسم يرمونها في الشارع والمنظر لا يسر. الرجاء ملاحظة تنظيف الشارع المقابل أول بأول والعناية به |
تم وضع اعلانات إرشادية للمرضى |
MHC | Administrative | Suggestion | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-01-30445 | 12/10/2020 12:00:00 AM | 1/13/2021 11:26:51 AM | 12/13/2020 12:00:00 AM | ||||||||
1784 | كوثر العنزي | 34278888 | قسم التمريض جدا جدا سيء المعاملة والخدمة سيئة ننتظر ساعات عشان إبرة ماتاخذ دقيقة |
نفيدكم علما بانه تم الاتصال بمقدمة الشكوى وتم استيضاح الحالة منها بانه تم التاخير في اعطاء الابرة وتم اخذ رقمها الشخصي وتبين من الرجوع الى نظام الاي صحة انه لا يوجد تأخير في اعطاء الابرة فقد تم تسجيل الابرة من قبل الطبيبة الساعة 18:45 PM وتم اعطاء المريضة الابرة الساعة 18:59 PM وهذا يعني من دخولها الى الطبيب لأخذ الابرة 14 دقيق فقط وهذا للعلم وعمل اللازم |
MHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-01-50463 | 12/10/2020 12:00:00 AM | 1/22/2021 11:22:08 PM | 12/10/2020 12:00:00 AM | |||||||
1785 | يوسف صديق العوضي | 36400333 | yusuf-Alawadhi@hotmail.com | لقاح كورونا : جميع الموظفين و الموظفات كانو في غاية الاخلاق و تعاملهم ممتازة ،، لا شكوى و الخدمة ممتازة |
تم التواصل مع متلقي التطعيم حيث ابدى ان جميع الموظفين كانو مضرب مثل للاخلاق الحميدة و التعامل الراقي |
RHC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 21-01-38490 | 12/21/2020 12:00:00 AM | 1/19/2021 8:14:23 AM | 1/14/2021 12:00:00 AM | |||||||
1786 | جلال البناء | - | 39300029 | badrua.albanna@gmail.com | منذ اكثر من شهرين لايتم صرف دواء البروستات uritab xl وذلك مايتعب من صحتي، حيث انه تم تحويلي من مستشفي الملك حمد ليتم صرفه في مركز الدير |
تم الاتصال بالمريض وتم الشرح له بان الدواء ليس متوفر في المخازن المركزيه واننا نقوم بعمل طلبيه بشكل دوري ومستمر ، وعندها ابلغنا المريض بانه تم عمل الشكوى من اجل تسريع توفير الدواء |
NDC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 21-01-03419 | 1/10/2021 12:00:00 AM | 1/23/2021 8:00:21 PM | 1/12/2021 12:00:00 AM | |||||
1787 | ABDULRAHAMAN T.P | 35585090 | A PPRECIATE THE SERYICES OF DOCTOR AND OTHER STAFF . I AM VERY MUCH SATISFIED WITH DR . HEBA WHO WAS IMN ROOM NO 11 ON 15/1/2021 SHE HAS A CONSULTING MIND TO PATIENTS . |
THE DOCTOR CONTACTED THE PATIENT AND SHE WAS SO HAPPY FOR THIS APPRECIATION . |
RHC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 21-01-37254 | 1/14/2021 12:00:00 AM | 1/26/2022 8:33:25 AM | 1/19/2021 12:00:00 AM | ||||||||
1788 | سيف هلال الدوسري | 33783888 | قسم الابر وتطعيممات كرونا الرجاء اخذ الموضوع بعين الاهتمام قسم التطعيم: لم يكن القسم المذكور بتنظيم المراجعين وتوزيعهم بشكل صحيح مما ادى الى تكدس المراجعين وعدم التباعد المطلوب ، الرجاء النظر في الموضوع للأهمية. |
تم الاتصال بصاحب الشكوى من قبل قائم بأعمال اداري المركز / حمد، و قد شكر صاحب الشكوى الادارة على سرعة التجاوب واخذ الموضوع بأهمية وشكر جهود جميع الموظفين في جميع الاقسام لما يقدموه من خدمات ترضي المريض..وقد بين له الاداري بأن الموظفين قد بذلو كل جهودهم وتم فتح جميع صالات الانتظار لجميع المرضى وتم تفعين الانتركم في جميع الصالات لنداء المريض لتلقي اللقاح. |
SJC | Administrative | Complaint | Waiting Period | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-01-92792 | 1/15/2021 12:00:00 AM | 1/20/2021 2:55:26 PM | 1/17/2021 12:00:00 AM | |||||||
1789 | عوني فرحان اسماعيل | 39994287 | يرجى توفير غرفة صلاة |
تم اتصال بصاحب المفترح لم برد على الهاتف علما بان يوجد مسجد قرب من مركز الصحي لا يتعدا 100 متر |
ZHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 21-01-93600 | 1/25/2021 12:00:00 AM | 1/25/2021 11:02:39 AM | 1/25/2021 12:00:00 AM | ||||||||
1790 | فاطمة الجودر | 33366725 | الدكتورة زينب علي تحتاج الى دورة في طريقة التعامل مع المرضى، علماً بأن وقت الاستراحة للأطباء 10:30 ص وليس 10:20 ص |
قام رئيس الأطباء رئيس مجلس الادارة بالتحدث مع المريضة وتبين أن موعدها الساعة 11:00 صباحاً ، وقد طلبت من الطبيبة أن تراها الساعة 10:20 صباحاً وقد اعتذرت لها الطبيبة، وقد تم حث الطبيبة على بذل الجهد في تسهيل أمور المرضى |
NAC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10187 | 10187 | 21-02-29855 | 1/25/2021 12:00:00 AM | 2/4/2021 8:37:01 AM | 2/2/2021 12:00:00 AM | |||||||
1791 | ابراهيم عبداااه القيدوم | 37733687 | balqaidoom@gmail.com | تقنين العاملين بالمركز بأهمية واجباتهم وعدم اللهو في هواتهم النقالة أثناء الدوام الرسمي بالأخص عند مراجعين،
عدم وعي موظف الصيدلية بواجباته اتجاه المراجعين حيث لم يعرني أي اهتمام برغم عد وجود مراجعيين وأكتفى بمشاهدة هاتفية فوق تقديم أي دواء ، في الساعة الثالثة مساءً |
رد الصيدلية
تم التواصل مع المراجع واخبرته ان سيتم التأكد من الموظف الذي كان موجود في التاريخ المذكور .. ولكن ان الموظف كان في الهاتف ليس معناه دائما انه اهمل المراجعين لانه بشكل يومي تقريبا اتلقى من موظفيني اسألة واستفسارات حتى بعد انتهاء دوامي .. وانا نفسي احتاج كثيرا لاستخدام الموبايل حتى على الكونتر سواء للتواصل مع السلمانية او المراكز الاخرى او تصوير وصفة او CPR .. مو دائما نسيء الظن .. ونحكم ان الموظف يهمل المراجع وهذا ليس من عادات موظفيني ابدأ ... تقبل المراجع كلامي بصدر رحب وشكر اهتمامنا واتصالنا به للاستعلام عن شكوته ... تحياتي |
MJK | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 21-02-53802 | 1/15/2021 12:00:00 AM | 2/4/2021 1:59:23 PM | 2/4/2021 12:00:00 AM | ||||||
1792 | Sayed Isa | 39333810 | sayedisa@gmail.com | اشار السيد عيسى الى ممتاز عن الخدمات المقدمة في المركز طلب توفير مواقف للسيارات للمراجعين والمرضى
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تم الاتصال بصاحب الاقتراح وقد شكر الجميع على خدمات المركز وقد تم اخباره بأن موضوع الباركات في عين الاعتبار وتناقش بالوزارة |
SJC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-02-57145 | 1/20/2021 12:00:00 AM | 2/17/2021 10:37:02 AM | 1/21/2021 12:00:00 AM | |||||||
1793 | عبدالكريم الدوسري | 39043094 | karoom901@gmail.com | اشار ممتاز الى رضا المراجعين عن الخدمة المقدمة اليه في المركز
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تم التواصل في اليوم التالي مع المريض وقد مدح الخدمات في جميع الاقسام وبين انه هذا الشكر اقل شيء ممكن ان يقدمه للمركز |
SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-02-81464 | 2/7/2021 12:00:00 AM | 2/17/2021 10:48:03 AM | 2/7/2021 12:00:00 AM | |||||||
1794 | فاطمة يوسف الشعبان | 33475813 | على أحد الأطباء (نتيجة التحليل) |
تم الاتصال بالمريض وحل مشكلته |
NAC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10187 | 10864 | 21-02-38063 | 2/15/2021 12:00:00 AM | 1/25/2022 11:44:12 AM | 12/22/2021 12:00:00 AM | |||||||
1795 | حسين محمد حسين | 520108973 | 39925265 | تحية طيبة و بعد في ظل انتشار جائحة كورونا و الضغط الواقع على الكادر الطبي و ما يقومون بتقديمه من خدمات لكافة المرضى دون استثناء و هو ما لمسته من رعاية تتجاوز عطف الابناء لوالديهم من قبل الدكتورة لميس طبيب اسنان و السيدة ابتسام ام عمار من الكادر الاداري للمركز تحية اكبار و تقدير لهم لما قاموا به من رعاية و علاج يتعدى حدود الواجب الوظيفي متمنيا لهم دوام التقدير مع خالص الشكر و التقدير |
التاريخ: 17 فبراير 2021 تحية طيبة وبعد ،،،،،، الموضوع : اطراء و شكر و ثناء ، حسين محمد حسين الوصيبعي، و يحمل الرقم الشخصي: 520108973 رقم التلفون / 39925265. بالإشارة الى الموضوع المذكور اعلاه، نفيدكم علماً بأنه تم التواصل مع المريض لتثمين تقديره وشكره لمنسقة المواعيد وسجلات صحية بالمركز السيدة ابتسام عبدعلي على حسن استقبالها والعناية به وتقديم الخدمة بصورة ممتازة، كما تم شكره على تقديمه ملاحظاته الايجابية كما قمنا بشكر الموظفة نظير جهودها المتميزة التي تقوم بها لخدمة المرضى والمراجعين ليكون حافز معنوي لمواصلة عملها بنفس الوتيرة. وأخيرا نسأل المولى العلي القدير له بالشفاء العاجل والقريب.
هذا ما لزم، وتفضلوا بقبول وافر التحية والاحترام،
السيد أحمد عباس هاشم القائم بأعمال اداري مركز مدينة حمد الصحي |
HHC | Administrative | Appreciation | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 21-02-61062 | 2/17/2021 12:00:00 AM | 2/19/2021 12:09:05 PM | 2/19/2021 12:00:00 AM | |||||||
1796 | حسين محمد | 520108973 | 39925265 | تحية طيبة و بعد في ظل انتشار جائحة كورونا و الضغط الواقع على الكادر الطبي و ما يقومون بتقديمه من خدمات لكافة المرضى دون استثناء و هو ما لمسته من رعاية تتجاوز عطف الابناء لوالديهم من قبل الدكتورة لميس طبيب اسنان و السيدة ابتسام ام عمار من الكادر الاداري للمركز تحية اكبار و تقدير لهم لما قاموا به من رعاية و علاج يتعدى حدود الواجب الوظيفي متمنيا لهم دوام التقدير مع خالص الشكر و التقدير |
التاريخ: 17 فبراير 2021 تحية طيبة وبعد ،،،،،، الموضوع : اطراء و شكر و ثناء ، حسين محمد حسين الوصيبعي، و يحمل الرقم الشخصي: 520108973 رقم التلفون / 39925265. بالإشارة الى الموضوع المذكور اعلاه، نفيدكم علماً بأنه تم التواصل مع المريض لتثمين تقديره وشكره لطبيبة الاسنان بالمركز الدكتورة لميس جعفر على حسن استقبالها والعناية به وتقديمها الخدمة بصورة ممتازة، كما تم شكره على تقديمه ملاحظاته الايجابية كما قمنا بإرسال نسخة من بطاقة الاستبانة لمسؤول الاسنان بالمركز ليقوم بشكر الطبيبة نظير جهودها المتميزة التي تقوم بها لخدمة المرضى والمراجعين ليكون حافز معنوي لمواصلة عملها بنفس الوتيرة. وأخيرا نسأل المولى العلي القدير له بالشفاء العاجل والقريب.
هذا ما لزم، وتفضلوا بقبول وافر التحية والاحترام،
السيد أحمد عباس هاشم القائم بأعمال اداري مركز مدينة حمد الصحي |
HHC | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 21-02-62959 | 2/17/2021 12:00:00 AM | 1/25/2022 11:57:38 AM | 2/19/2021 12:00:00 AM | |||||||
1797 | حسين محمد الوصيفي | 520108973 | 39925265 | تحية طيبة و بعد في ظل انتشار جائحة كورونا و الضغط الواقع على الكادر الطبي و ما يقومون بتقديمه من خدمات لكافة المرضى دون استثناء و هو ما لمسته من رعاية تتجاوز عطف الابناء لوالديهم من قبل طبيبة العائلة الدكتورة زهراء حجاب تحية اكبار و تقدير لهم لما قامت به من رعاية و علاج يتعدى حدود الواجب الوظيفي متمنيا لها دوام التقدم مع خالص شكري و تقديري |
التاريخ: 17 فبراير 2021 تحية طيبة وبعد ،،،،،، الموضوع : اطراء و شكر و ثناء ، حسين محمد حسين الوصيبعي، و يحمل الرقم الشخصي: 520108973 رقم التلفون / 39925265. بالإشارة الى الموضوع المذكور اعلاه، نفيدكم علماً بأنه تم التواصل مع المريض لتثمين تقديره وشكره لطبيبة العائلة بالمركز الدكتورة زهراء حجاب على حسن استقبالها والعناية به وتقديمها الخدمة بصورة ممتازة، كما تم شكره على تقديمه ملاحظاته الايجابية كما قمنا بإرسال نسخة من رسالة الشكر لرئيس مجلس الادارة بالمركز لتقوم بشكر الطبيبة نظير جهودها المتميزة التي تقوم بها لخدمة المرضى والمراجعين ليكون حافز معنوي لمواصلة عملها بنفس الوتيرة. وأخيرا نسأل المولى العلي القدير له بالشفاء العاجل والقريب.
هذا ما لزم، وتفضلوا بقبول وافر التحية والاحترام،
السيد أحمد عباس هاشم القائم بأعمال اداري مركز مدينة حمد الصحي |
HHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 21-02-00247 | 2/17/2021 12:00:00 AM | 1/25/2022 11:58:56 AM | 2/19/2021 12:00:00 AM | |||||||
1798 | AQEELA JUMA SALMAN | 34312294 | تسهيل أمور أستلام ادوية الأمراض المزمنة وعدم تعليق الوصفة من قبل صيدلية السلمانيةالصعوبة في استلام الأدوية (للوالدة) وذلك بسبب تعليق الوصفة وعدم أستطاعة موظف الصيدلية تسليمها لنا |
تم التواصل مع المريضة وحل المشكلة الخاصة بصيدلية السلمانيةالسيدة علاREGION 5 INCHARGE |
BCC | Administrative | Complaint | Policy & Procedure | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 21-02-19166 | 2/18/2021 12:00:00 AM | 2/22/2021 12:32:09 PM | 2/22/2021 12:00:00 AM | |||||||
1799 | Pradeesh Palliyath | 36371724 | pradeeshpalliyath@gmail.com | Most dedicated work I found all the health workers. God bless them |
تم الاتصال بالمراجع وشكره على ايصال تقديره للطاقم الطبي وأضاف بأن ما تقومون به عمل ممتاز يستحق الشكر والتقدير. |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 21-02-62680 | 2/13/2021 12:00:00 AM | 2/21/2021 6:35:17 PM | 2/21/2021 12:00:00 AM | |||||||
1800 | محمود محمد | 36131611 | alsalmee@gmail.com | أحببت شكر طاقم الاستقبال لحسن استقبالهم وسهولة التعامل معي وإعطاء المعلومات المطلوبة وفوق الاحتياج أيضا، الشكر للموظفتان نوال ومروة |
تم الاتصال بالمراجع وأفاد بأنه حضر للمركز وتعاملت الموظفتان معه بكل احترام وساعدتاه على تنزيل برنامج صحتي وشرح طريقة الاستفادة من البرنامج وإعطائه الخدمة بكل مهني. تم شكره على ابداء رأيه وتقديره للموظفين وشرح آلية تقديم الشكاوى والمقترحات |
KHC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10231 | 10231 | 21-02-85364 | 1/29/2021 12:00:00 AM | 2/21/2021 6:46:27 PM | 2/21/2021 12:00:00 AM | |||||||
1801 | حسن أحمد مكي | - | 33068588 | اقتراح باعطاء الحارس الأرقام للاسنان من الصباح الباكر
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تم الاتصال بالمريض وتم اخباره بأن الحارس يقوم بعمليه توزيع الأرقام يوميا بحسبب العدد ولكن مع بدأ كرونا كان الوضع منظم بحكم اصطفاف المرضى خارج المركز والدخول واحد واحد لقياس درجة الحراره وبها يكون الأمر سهل لأخذ المريض رقم من الجهاز بدون أي تزاحم |
JHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-03-49226 | 2/28/2021 12:00:00 AM | 3/4/2021 3:22:27 PM | 2/28/2021 12:00:00 AM | |||||||
1802 | - | - | - | شكرا لكم على الجهود الجباره نشكركم على فتح عياده خاصة بالتطعيم بدل الدخول مع المرضى في قسم التمريض |
تم تقديم الشكر لقسم التمريض |
JHC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-03-98585 | 2/28/2021 12:00:00 AM | 3/4/2021 3:26:37 PM | 2/28/2021 12:00:00 AM | |||||||
1803 | - | - | - | نشكركم على كل الخدمات المبدوله في المركز ونشكر كل العاملين من الاداريين في جميع القسام واتمنى ان تكون التطعيمات في المركز كل يوم وحتى يوم الجمعه والسبت لانه يوجد مسنين وتعب اخذهم الى مراكز بعيده ويكون الوقت قصير وزحمة الشوارع وشكرا لكم |
لا يوجد رقم للاتصال |
JHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-03-27154 | 3/2/2021 12:00:00 AM | 3/4/2021 3:32:10 PM | 3/2/2021 12:00:00 AM | |||||||
1804 | اميره عبدالعزيز اكبر | - | 39660580 | amiraakbar@gmail.com | عدم توافر اكياس coloplast for astomy لمريض السرطان منذ ثلاثة أشهر (قسم الرعايه) |
تم الاتصال بالمراجع واخباره بأنه تم عمل الطلب للمخازن ولكن للاسف لا يتوافر في المخازن لصرفه لنا وتم نصحها بالاتصال اسبوعيا لمعرفة اذا وصل الطلب لأخذه |
JHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-03-09164 | 3/2/2021 12:00:00 AM | 3/4/2021 3:39:46 PM | 3/2/2021 12:00:00 AM | |||||
1805 | هناء شكراني | - | 33260355 | حبوب التايروكسين عند الاستعمال يطلع بودر |
تم التواصل مع المريضه والشرح لها ان من الممكن ان الخلل من تشغيلة الدواء نفسه وتم توفير نفس الدواء بتشغيلة اخرى من مركز اخر ، بالاضافة الى رفع الشكوى الى الادارة المعنية |
NDC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10852 | 10852 | 21-03-72451 | 3/2/2021 12:00:00 AM | 3/10/2021 3:13:10 PM | 3/10/2021 12:00:00 AM | ||||||
1806 | - | - | 39611234 | ajami580@gmail.com | تم تغيير دواء concor 5 من الاصلي الى البديل ونعاني من اعراض جانبيه مثل عدم السيطره على الضغط وكذلك الدوخه |
تم الإتصال بمقدم الشكوى على الصيدلية من خلال مسؤولة الصيدليه بتاريخ 2/3/2021 لعدة مرات ولم نجد رداً منه. للتوضيح: بالنسبة للشكوى على الدواء Concor 5mg حيث أن الشركة المتوفرة حاليا والتي يتم توفيرها لنا من المخازن الرئيسية للأدوية هي شركة Apo-Bisoprolol ولا توجد الشركة الأصلية حاليا، حيث بإمكان المريض تقديم شكواه إلى الصيدلية حيث سيتم إعطائه استمارة Action Sheet وسيتم رفعها للإدارة. وشكرا زينب محمد علي فنية صيدلة أولى صيدلية مركز جدحفص الصحي 3/3/2021 |
JHC | Proffesional | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-03-48305 | 3/2/2021 12:00:00 AM | 3/14/2021 3:40:26 PM | 3/2/2021 12:00:00 AM | |||||
1807 | عبدالكريم الدوسري | 39043094 | قيم الخدمات المقدمة في مركز الشيخ جابر ممتازة (تعامل موظفي المركز عامه، سرعة الخدمات، الرضى) |
تم التواصل مع المريض وقد شكر جميع الطاقم الطبي والاداري بالمركز . |
SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-04-29942 | 4/1/2021 12:00:00 AM | 4/7/2021 11:04:03 AM | 4/6/2021 12:00:00 AM | ||||||||
1808 | طرفة ناصر الدوسري | 33692788 | اشارة بممتازالى جميع الخدمات المقدمة في المركز وتعامل الموظفي وسرعة الخدمة. |
تم التواصل على الهاتف لا يوجد رد |
SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-04-14500 | 4/1/2021 12:00:00 AM | 4/7/2021 12:58:21 PM | 4/7/2021 12:00:00 AM | ||||||||
1809 | السيد محمد الوداعي | 66964719 | اشار بممتاز الى جميع الخدمات من تعامل الموظفين و سرعة الخدمات والرضى العام |
تم التواصل مع المريض من قبل رئيس مجلس الوزارة وقد شكر الجهود المبذولة والخدمات الممتازة |
SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-04-81804 | 3/3/2021 12:00:00 AM | 4/7/2021 1:22:30 PM | 3/4/2021 12:00:00 AM | ||||||||
1810 | ليلى سيد هاشم علوي | 39091380 | بتاريخ 23 مارس دخلت على غرفة 5 قسم الاسنان وكان الطبيب يتحدث اللغة الانجليزية وقد طلبت من المساعد ان يترجم لها فصرخ عليها . |
تم التواصل مع المريضه واتضح ان هناك سوء فهم ولما شرح الموضوع للمريضه تفهمت وتم حل الموضوع..وقد تحدثت الدكتورة المسؤلة بقسم الاسنان الى المساعد والتنبيه عليه ان يكون واضح في تواصله مع المرضى. |
SJC | Administrative | Complaint | Behavioral | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-04-04279 | 3/23/2021 12:00:00 AM | 4/8/2021 2:09:51 PM | 3/25/2021 12:00:00 AM | |||||||
1811 | منى الدعيسي | 37778841 | كتبت المريضه بالشكوى: معاملة الدكتورة تهاني الراشدي للمريض بدون احترام |
بناء على المشاجرة التي حدثت بين المريضه والدكتوره وقد قامت المريضه بالشجار مرتين على فترتين في ذلك اليوم قررت الدكتورة رفع الموضوع لمركز الشرطة وقد تبين ان المريضه اخطأت فتم توقيع تعهدها بعدم تكرار هذا. وبناء على الشكوى فقد تم الاتصال بالمريضه ولم تقل سوى(الله يسامحها)
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SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 21-04-13020 | 3/29/2021 12:00:00 AM | 2/3/2022 9:45:22 AM | 3/30/2021 12:00:00 AM | |||||||
1812 | منصور صالح الصيادي | 66356103 | حضر المريض لمركز الحد يوم الخميس تاريخ 8/4/ 2021 حيث ان كان لدية موعد لزوجته وفاء مسعد880116609 اخذ الموعد طريق الموقع اذ ان الموعد كان الساعه 1:30 في الموقع وعلى الوقت المدون في الموقع حضر المريض ولم يحصل على الطبيب اذ تبين بعد ذالك ان الخلل في الموقع اعطاه موع الساعه 11:30 صباحاً مما ادى الى عصبيه المريض ظنن منه انه تم تغير موعد من قبل موظفي المركز .
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تم التواصل مع المريض وإخباره ان المشكلة في تغير الموعد من قبل الموقع الإلكتروني وتم حل المشكله |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 10855 | 21-04-92076 | 4/8/2021 12:00:00 AM | 9/4/2022 1:09:43 PM | 4/13/2021 12:00:00 AM | |||||||
1813 | حسن الذوادي | 39273051 | قسم الاشعة بدل الواحد اثنان |
تم استلام بطاقة الشكوى من المشرف وبناء على ذلك ، تم الاتصال بالمريض لاستفسار الأمر ، فقال بأنه حضر إلى قسم الأشعة لأخذ نسخة من الأشعة ( عمل الس دي ) ، ولكنه انتظر طويلا إلى أن قدمت له الخدمة المطلوبة ، وبعد التحقيق تبين بأنه في هذا اليوم كانت فنية واحدة فقط على الدوام والأخرى كانت في فترة الحجر المنزلي، مما زاد من ضغط العمل على فنية واحدة في تلك الفترة ، وبعد التوضيح تفهم المريض الوضع الاستثنائي الذي تمر به الخدمات الصحية نتيجة نقص الموظفين لظروف جائحة الكورونا ، بل وشكر على كل ما يبذله أبطال الصفوف الأمامية في هذه الفترة الاستثنائية |
BKH | Administrative | Complaint | Waiting Period | Radiology | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10855 | 21-04-25260 | 2/21/2021 12:00:00 AM | 4/15/2021 8:35:18 AM | 4/13/2021 12:00:00 AM | |||||||
1814 | Mahdi Alqaffas | 911106910 | 36994897 | Mahdi.saqeen@gmail.com | السلام عليكم ورحمة الله وبركاته وصلت مركز الزلاق الصحي في حدود الساعاة 6:40 يوم الجمعة تاريخ 9/4/2021 لأخذ التطعيم الثاني لفيروس كرونا والموظفين كانو خارجين على باب المركز ولم يقبلو تطعيمي، ويم السبت \ايضا اتيت تقريبا في نفس الوقت ولم يقبلو تطعيم واخبروني بأن الأحصائيات تم ارسالها للوزارة، اخبرتهم ان الوقت المناسب لي هذا الوقت ولكن لم يقبلوا التطعيم، شاكر لكم حسن تعاونكم |
رد على الشكوى المقدمة من المواطن مهدي القفاص..
بداية اود ان اوضح بأن المراجع قد حضر الى المركز يوم السبت الموافق 9/4/2021 الساعة 6:54 مساءا و لم يتم تسجيله من قبل قسم التسجيل حيث انه لم يدخل الى داخل المركز، بل قام بسؤال الحارس و الموظف ما اذا كان الوقت ملائم للتطعيم او لا، و من ثم رحل بهدوء دون اي مشكلة. و في اليوم التالي السبت الموافق 10/4/2021، حضر المريض حوال الساعة 6:47 مساءا و استفسر عن اخذ التطعيم، و قد تم الرد عليه انه يفضل ان يحضر مبكرا، حسب ما تم اخباري من الموظفين.
اليوم الاثنين تم التواصل مع المريض، و قد ابدى اعتذاره و تأسفه كما نوه بالخدمات التي يقدمها المركز و انه قد تصرف بردة فعل و قام بتسجيل الشكوى، كما انه قد حضر يوم الاحد الموافق 11/4/2021 لأخذ اللقاح. كما استفسر ان ما الذي يستطيع فعله لسحب الشكوى، و قدم اعتذاره على رفع الشكوى و اوصى بإيصال الاعتذار للموظفين، كما انه يقدر الجهود المبذولة و قدم جزيل الشكر، و قد تلقيت ترحابا منه و كل احترام. و انهيت المكالمة برضى الطرفين.
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ZHC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 21-04-12681 | 4/15/2021 12:00:00 AM | 4/15/2021 9:20:34 AM | 4/11/2021 12:00:00 AM | |||||
1815 | بدرالدين عبده العمري | 760913951 | 66659336 | سوؤ معامله من موظف الاستقبال |
تم الاتصال بالمريض كذا مرة ولم بتم الرد |
BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11059 | 10230 | 21-04-06364 | 2/25/2021 12:00:00 AM | 2/3/2022 9:13:30 AM | 4/15/2021 12:00:00 AM | ||||||
1816 | وليد محمد | 34454509 | مخاطبة الجهات المعنية بصرف ابر الوخز القديمة النوع ابيض مع اصفر |
تم الاتصال بالمراجع و ابلاغة بأن تم رفع الملاحظة للجهات المعنية |
BKH | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 21-04-73711 | 2/4/2021 12:00:00 AM | 1/26/2022 9:16:33 AM | 2/14/2021 12:00:00 AM | |||||||
1817 | رضوان | 35315582 | ابنتي مصابة بمرض السكري من النوع الاول ويتم صرف ابر الفحص من النوع رديء و مؤلم والذي لايتناسب مع عمرها لذ يرجى صرف ابر من النوع الاصفر |
تم التواصل مع المشتكي و تم توضيح الامر |
BKH | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 21-04-04918 | 2/9/2021 12:00:00 AM | 1/26/2022 9:16:10 AM | 2/14/2021 12:00:00 AM | |||||||
1818 | آسيا عبدالله منصور المحرقي | 39650155 | الصيدليه. عدم توافر الدواء المحدد منذ عام كامل تقريبا. البديل له يسبب لي صداع شديد. لمدة عام كامل وأنا أشتري الدواء من الصيدليات الخارجيه |
تم الاتصال بالمريض من قبل قسم الصيدليه أن المريضه تتحسس من دواء Novofen) ، (721205542). تم الاتصال بزوج المريضه و أخذ بياناته للتواصل معه في حال توفر الدواء في أي مركز من المراكز الصحيه . علماً بأن مسئولة الصيدليه قامت بالتواصل مع مسؤلة المراكز الصحيه و لم تجد البديل المناسب للمريضه في أي مركز. |
JHC | Proffesional | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-04-30894 | 4/13/2021 12:00:00 AM | 4/19/2021 2:36:28 PM | 4/14/2021 12:00:00 AM | |||||||
1819 | حسن سلمان عبدالله الصياد | 39664535 | أود تقديم شكوى على قسم السجلات وبالتحديد الكاتبه رباب ولأنها رفعت صوتها بالصراخ على زوجتي الأجنبيه (فلبينيه) |
تم احضار منسقة السجلات عند الاداري واخبارها بموضوع الشكوى ويتوجب عليها أخذ المريض على جنب وحتى لو كانت المريضه متردده في حجز الوقت المناسب لها بأن تعطيها الوقت الكافي لتدبير امورها والرجوع للتسجيل مره أخرى لأخذ الموعد المناسب بطريقه مناسبه دون ان يزعج المريض. |
JHC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-04-62389 | 4/13/2021 12:00:00 AM | 4/19/2021 2:44:39 PM | 4/15/2021 12:00:00 AM | |||||||
1820 | أمينه ابراهيم محمد زينل | 33422878 | دكاترة الأمراض المزمنه لا يسجلون التحاليل للمختبر ونضطر الى أخذ موعد لادخال البيانات وفي وقتها تكون المواعيد خلصت نريد وجود دكاتره للطواريء في حال لم تدخل التحاليل |
تم مخاطبه الأطباء والتأكيد على ما تم الاتفاق به سابقا بأن جميع الأطباء يلتزمون بتسجيل التحاليل مع زياره المريض حتى لا تنسى واذا لم يسجل يرجع المريض في نفس يوم تحاليله لنفس الطبيب الذي لم يدخل الطلب له لتسجيله في نفس الوقت وبدون تأخير للمريض كما تم الاتصال للمريضه واخبارها في حالة أي مشكله ترجع للطبيب أو مسؤووله |
JHC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-04-92441 | 4/14/2021 12:00:00 AM | 1/27/2022 11:15:07 AM | 4/18/2021 12:00:00 AM | |||||||
1822 | لا يوجد | 66972888 | تأخير الموعد بسبب قلة الأطباء رغم أن ابنتي متعبه لا تستطيع التحمل |
تم الاتصال بالمريضه واخبارها برقم المواعيد ويمكننها أن تحجز موعد وتأتي مع الموعد واذا في حالة الطوارئ التوجه للتمريض مباشره لتقييم حالتها |
JHC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10863 | 10863 | 21-04-49153 | 3/31/2021 12:00:00 AM | 4/21/2021 1:27:03 PM | 4/18/2021 12:00:00 AM | |||||||
1823 | صديقة حسن | 66936656 | التأخير في المواعيد لمدة طويله جدا |
تم الاتصال بالمشتكي واخبارها بأن تقوم بحجز موعد عن طريق الهاتف أفضل حتى لا تأتي للمركز وترجع على الوقت المتوفر |
JHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-04-68616 | 4/7/2021 12:00:00 AM | 1/27/2022 11:19:15 AM | 4/18/2021 12:00:00 AM | |||||||
1824 | بيان حسن | 36344819 | الرجاء زيادة عدد الأطباء ..المواعيد بعيده |
تم الاتصال بالمشتكي واخباره انه مسئوول الاطباء اخبر ادارته بنقص الاطباء الحاصل ولكن يمكنهم أخذ موعد عن طريق رقم المواعيد والمجيء على الوقت حتى لا يتم مجيءهم مرتين للمركز |
JHC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-04-21080 | 4/11/2021 12:00:00 AM | 4/21/2021 2:05:10 PM | 4/18/2021 12:00:00 AM | |||||||
1825 | أمينه عبدعلي عبدالوهاب | 33888798 | لا توجد مواعيد مستعجله حتى الى الحالات الطارئه ضرورة وجود عدد أكبر من الأطباء |
تم الاتصال بالمريضه وأخبرتنا بأن ابنتها صادها نزيف من الانف واحضرتها للمركز وقيمها التمريض مستعجله ولكن بعد تأخرت عند غرفه الطبيبه
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JHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-04-70980 | 4/11/2021 12:00:00 AM | 1/27/2022 11:17:20 AM | 4/18/2021 12:00:00 AM | |||||||
1826 | بهية عباس | 660121654 | 39294454 | أتيت في الفترة المسائية و سجلت على غرفة رقم (5) للدكتورة حليمة . في بداية دخولي عليها و طلبي هو استبدال الدواء للمعدة و كان رد الدكتورة هو عدم وجود هذا الدواء من دون التأكد من ذلك و بالرغم من معرفتي بوجود هذا الدواء، و بالفعل كان موجوداً. أرجو النظر في هذا الأمر حيث يجب على الدكتور التحري في أي رد على المريض. |
تم الإتصال بالمريضة و إيضاح تفاصيل الشكوى و تبين أن الدواء المطلوب لم يكن متوفراً في الصيدلية فعلاً و لكن الطبيبة قامت بكتابة البديل للمريض. و قد تم شرح الموضوع للمريضة و تفهمت موقف الطبيبة. هذا ما وجب للتوضيح. د. أفراح سعيد رئيس مجلس الإدارة
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BQC | Proffesional | Complaint | Drugs Availability | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 21-04-07453 | 4/11/2021 12:00:00 AM | 4/21/2021 2:27:37 PM | 4/11/2021 12:00:00 AM | ||||||
1827 | حمد سلمان | 981010288 | 34388331 | حرر المريض شكوى ضد د ناديه الحجر بتاريخ 19/4/2021 وبين فيها بانه حضر الى المركز و ابلغ قسم المعالجه بانه يعاني من الم في الجسم وقام بعمل فحص الكرونا بتاريخ 19/4/2021 و كان النتيجه سلبيه. تم تسجيله على د ناديه. ذهب للدكتورة و ابلغها بانه متعب و ردت عليه بان يتوجه لقسم المعالجه اذا كان لا يستطيع انتظار موعد ليعاد تقييمه. ابلغ المريض بان اسلوب د ناديه لم يكن لائقا ي التعامل معه |
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BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 10855 | 21-04-87972 | 4/22/2021 12:00:00 AM | 12/15/2021 9:35:33 AM | 4/26/2021 12:00:00 AM | ||||||
1828 | مهدي محمد سلمان | 39100605 | الشكوى بخصوص عدم توفير الابر بحجم 6ملم لمرضى السكري والابر بحجم 4ملم تسبب تنفخات وألم باليد |
تم التواصل من قبل مسؤلة الصيدلية والتوضيح له انه يجب عليه عمل Action sheet عن طريق الطبيب المعالج او الصيدلية لإرسالها للجهة المعنية ، كما افاد ان لديه كمية من الابر حجم 4ملم ولا يستخدمها. |
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-04-27859 | 4/7/2021 12:00:00 AM | 4/27/2021 10:07:48 AM | 4/14/2021 12:00:00 AM | |||||||
1829 | محمد علي محمد حسين ناصر | 34118480 | الصيدلية لا يوجد الدواء القديم nurvasc5mg وكونكور القديم وفليكسونيز و flexonaisc هو الدواء الصالح لي من البخاخات ملاحظة : جميع التقييمات الرضا عن الخدمة بالمركز ممتاز |
تم التواصل مع المريض اكثر من مرة ولم يرد حيث أن جميع الادوية متوفرة من شركات أخرى ومعتمدة وتحتوي على نفس المادة الفعالةNORVASC CONCOR FLIXONASE عليه عمل ACTION SHEET يبين فيها الآثار الجانبية التي يتعرض لها عند استخدام الشركات الاخرى
|
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 21-04-78019 | 3/10/2021 12:00:00 AM | 4/27/2021 10:18:04 AM | 4/14/2021 12:00:00 AM | |||||||
1830 | ماجدة عبدالصاحب أحمد | 66344008 | MAGI811@GMAIL.COM | مشكلة الصيدلية في جميع الاوقات تكون مزحومة اكثر من عشرين شخص وموظفة واحدة لا تكفي لهذا العدد. الرجاء زيادة الموظفين خصوصا في الذروة والازدحام. |
بخصوص زيادة عدد المرضى والازدحام هناك ارقام يأخذها المراجع وينتظر حتى وصول دوره وقد تحققت الانسيابية كل حسب الدور وزيادة عدد الموظفين يعتمد على احصائيات المرضى الشهرية. |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 21-04-18072 | 3/3/2021 12:00:00 AM | 4/27/2021 10:24:09 AM | 4/14/2021 12:00:00 AM | ||||||
1831 | عبدالرسول سهوان | 36449964 |
تقييم رضاه عن الخدمة ممتاز
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تم الاتصال من قبل مسؤلة الصيدلية ولم يرد على الهاتف 36449964
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SJC | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-04-91240 | 4/5/2021 12:00:00 AM | 4/27/2021 10:51:21 AM | 4/14/2021 12:00:00 AM | |||||||
1832 | لا يوجد | الصيدلية زحمة بالساعات ننتظر دورنا ، الموظفات عددهم قليل تعطيل للمواطن وجهد للموظف |
تم التواصل مع مسؤلة الصيدلية السيدة فاطمة كويتان وقد بينت التالي: |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 21-04-42347 | 2/7/2021 12:00:00 AM | 10/15/2021 8:27:14 AM | 4/14/2021 12:00:00 AM | ||||||||
1833 | Isa Abdulla Al mannai | 39628629 | em1951almannai@gmail.com | أبر السكر المقدمة في المركز جدا مؤلمة و لا يمكن استخدامها ، أرجوا منكم تغييرها الى القديمة . |
عطفا ً على شكوى السيد عيسى عبدالله المقدمة بتاريخ 11/4/2021 بطلب تغيير إبر الوخز المقدمة من قبل قسم التمريض لقياس مستوى السكر بسبب كونها مؤلمة جدا بالنسبة له واعطائه إبر الوخز التي كانت تقدم سابقا للمراجعين، نحيطكم علما بانه تم التحدث معه أولا واعلامه بعدم توفر إبر الوخز السابقة في قسم التمريض،ثم تم رفع الامر الى ادارة التمريض وكتابة تقرير حول المادة ليتم النظر في الموضوع من قبل الجهة المعنية بذلك. |
RHC | Administrative | Complaint | Facilities and Services | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10865 | 10865 | 21-04-99459 | 4/11/2021 12:00:00 AM | 1/26/2022 8:33:50 AM | 4/25/2021 12:00:00 AM | ||||||
1834 | quran | none | 39970111 | quranlover@hotmail.com | زيادة عدد الكراسي في عيادة الحوامل |
تم التواصل مع المريضة ، و اخبارها بأن مع الظروف الاستثنائية لجائحة كوفيد 19 يتمزيادة الكراسي البلاستيكية في حال وجود ازدحام بطريقة التباعد الاجتماعي حرصا منا على سلامتهم و بالطاقة الاستيعابية المناسبة للقسم . |
RHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10865 | 10865 | 21-04-49272 | 4/18/2021 12:00:00 AM | 1/26/2022 8:37:56 AM | 4/25/2021 12:00:00 AM | ||||||
1835 | Mona A.Rahim | 39738887 | لا بد من تخخصيص وقت معين لكبار السن و ذوي الاحتياجات الخاصة لأخذ اللقاح |
تم التواصل مع المريضة ، و اخبارها بأن الفئات المذكورة اعلاه موضوعه بعين الاعتبار من قبل وزارة الصحة و لهم اولوية عند حضورهم لتلقي أي خدمة حتى في اوقات غير التطعيم |
RHC | Administrative | Enquiry | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10865 | 10865 | 21-04-36680 | 3/21/2021 12:00:00 AM | 4/27/2021 11:29:15 AM | 3/31/2021 12:00:00 AM | ||||||||
1836 | محمد حسن القلاف | 32227465 | توفير دكاتره في أسرع وقت |
تم الاتصال بالشخص كاتب المقترح وتبن أنه حضر المركز صباحا في ذلك اليوم ولم يكن هناك مواعيد للأطباء حتى للفتره المسائيه فقط للحالات الطارئه مما اضطر لاخذ موعد ليوم ثاني تم تنبيه وتذكيره بان يحجز الموعد مسبق بالاتصال عبر مركز الاتصالات او عبر الانترنت بموقع الوزاره لتلافي حضوره وخروجه من المركز من غير فائده في تلك اللحظه وانما يوفر عليه الحجز الحضور على الموعد دون الانتظار الطويل وضمان حصول على مواعيد قريبه |
JHC | Administrative | Suggestion | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-05-66614 | 4/12/2021 12:00:00 AM | 5/4/2021 1:18:23 PM | 4/26/2021 12:00:00 AM | ||||||||
1837 | مصطفى علي السيد | 66966955 | السلام عليكم نتمنى من ادارة المركز الصحي توفير مواقف للمعاقين وكبار السن ومرضى السكلر ولكم خالص الشكر والتقدير نتمنى توفير 5 مواقف وتكون الاولويه للمعاقين وكبار السن |
تم الاتصال بالمقترح بأنه يوجد طلب لذلك وسوف نسعى جاهدين لتسريعه |
JHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-05-40201 | 5/3/2021 12:00:00 AM | 5/4/2021 2:33:57 PM | 5/4/2021 12:00:00 AM | ||||||||
1838 | هيفاء يوسف محمد | 34473377 | الدكتور زكية الموسوي، المقصودة بالشكوى طلب من الدكتور عن ابرة تسمم وقالت لا يوجد شي بأسم ابرة تسمم. وايضاً طلبت منها زيادة في حبوب البندول شريط زيادة وقالت مو على كيفج تطلبين زيادة وهذا على الصيدلية، علما ان الصيدلية تصرف الدواء على مسئولية الدكتور وليس عليهم الصيدليه، كان الاسلوب كلش غير لائق من دكتوره |
بالنظر الى شكوى المريضة هيفاء يوسف أحمد.. فقد تم التواصل مع المريضة هاتفيا والتي أفادت بأن معاملة الطبيبة لها كانت غير لائقة وأنها لم رفضت إعطائها كمية إضافية من أقراص البندول وابرة التسمم وقالت لها ( مو على كيفج) والرجوع الى الطبيبة أفادت بأنها قد تعاملت مع المريضة بكل مهنية ولم تقل لها مو على كيفج وبأن الحالة المرضية لم تكن تستدعي وصف أي ابر طبية وأنها قامت بوصف كمية إضافية من أقراص البندول (مرفق الرد التفصيلي للطبيبة ) ...كما تم التنبيه على الطبيبة المعنية بضرورة حسن التعامل مع المرضى وتحسين التواصل معهم.
هذا مالزم توضيحه ولكم جزيل الشكر
د.مها الملا رئيس مجلس الإدارة |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 21-05-44441 | 2/28/2021 12:00:00 AM | 5/9/2021 10:23:45 AM | 5/28/2021 12:00:00 AM | |||||||
1839 | أحمد محمد سعيد | 33784074 | زياده الكادر الطبي - لا توجد مواعيد للمرضى والمرضى كثر. حالات الاصابه بالفيروس في ازدياد لا يوجد مواعيد صباحيه (مركز جدحفص الصحي) قله في الكادر الطبي |
تم الاتصال بالمشتكي واخبرنا أنه قد ذهب للطبيب المسئول وقد قام بأداء الواجب له |
JHC | Administrative | Complaint | Appointments | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-05-73996 | 5/20/2021 12:00:00 AM | 5/27/2021 3:24:34 PM | 5/27/2021 12:00:00 AM | |||||||
1840 | - | 39892981 | كل شيء ممتاز ولكن أكياس الكولستومي التي تستخدم بدل القولون للخروج غير متوفره في أكثر الأحيان ومريضنا يعاني |
تم الاتصال به من قبل مسئولة الرعايه وتمت حل المشكله معه |
JHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-05-87821 | 5/19/2021 12:00:00 AM | 5/27/2021 3:30:33 PM | 5/25/2021 12:00:00 AM | |||||||
1841 | زينب منصور | - | 33176000 | لدي شكوى على الموظف الصيدلاني |
تم الاتصال بالمشتكي من قبل نائب مسئول قسم الصيدليه بعد حضورها لاداري المركز وقامت النائبة بالاعتذار للمريضه عن تصرفات الموظف والتحدث بعدها الى الموظف لضبط النفس وتحسين سلوكه مع المرضى وتجنب المشادات الكلاميه وهو وعدها بذلك |
JHC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-05-93934 | 5/6/2021 12:00:00 AM | 5/30/2021 4:56:12 PM | 5/9/2021 12:00:00 AM | ||||||
1842 | عيسى عبدالمجيد علي | 33580727 | اضيفو صيادلة أكثر لأن ممكن القسم ناقص موظفين، بالنسبة الى قسم الصيدلية هناك 5 كونترات ولا يعمل إلا كونترينوحتى نأخذ الدواء نتأخر كثيراً |
تم الاتصال بالعميل من قبل مريم محمد حسن الحمران فني صيدلية اول ولكن لم يتم الرد نعم لدينا نقص بالقوى العاملة نظرا لإضافة مدينة سلمان والتي تحوي 11 مجمعاً سكنياً غير زيادة البناء العمودي وزيادة المساكن في جميع المناطق التابعة للمركز، كما أن القوى العاملة المتواجدة بالمركز واحدة منهم ساعتا أمومة واثنتين احتياجات خاصة ودوامهم ينتهي في تمام الساعة الثانية ظهراً أي بمعدل نقص يومي 4 ساعات بالإضافة الى حالات الاصابة والمخالطة للفايروس المستجد كورونا، كما أن أعداد المرضى المترددين على المركز كثيرة مما يسبب طول وقت الانتظار حيث تستقبل الصيدلية المرضى من داخل وخارج المركز الصحي بالإضافة لاختلاف الوصفات الطبية للمرضى وعدد البطاقات الذكية المقدمة من قبل العميل الواحد وعوامل أخرى من شأنها إطالة وقت الانتظار .. بالإضافة الى أن عدد المرضى الذين يستخدمون قنوات الخدمات الجديدة المقدمة من قبل وزارة الصحة وهي خدمة توصيل الادوية للمنزل وخدمة التطبيب عن بعد قليلة والتي تساهم في تقليل أعداد المرضى المترددين على المركز وبالتالي وقت الانتظار أمام الصيدلية . هذا ما لزم بيانه وسيتم رفع موضوع الشكوى لزيادة عدد الموظفين للجهات المسؤولة وتفضلوا بقبول جزيل الشكر والتقدير
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SJC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-06-85924 | 5/3/2021 12:00:00 AM | 6/14/2021 12:35:59 PM | 5/4/2021 12:00:00 AM | |||||||
1843 | juma aswad | 33976544 | الشكر الجزيل لطاقم موظفين العيادة الساحلية على تعاملهم وسرعة الإنجاز |
BCC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 21-06-42841 | 3/16/2021 12:00:00 AM | 6/16/2021 1:00:52 PM | 6/16/2021 12:00:00 AM | |||||||||
1844 | زوجة جمعة الأسود | 33976544 | شكراً لجميع العاملين بالعيادة على تعاملهم مع المرضى والمراجعين |
BCC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 21-06-33946 | 3/16/2021 12:00:00 AM | 6/16/2021 1:02:33 PM | 6/16/2021 12:00:00 AM | |||||||||
1845 | صادق جعفر | 37171477 | المعالجة، هل يحتاج المريض الى واسطة للدخول الى المعالجة |
رد التمريض، تم الاتصال بالمريض حيث افادة بان الشكوى كانت على التأخير حيث كان يعاني من جرح في راسة وتم أرساله الى الطبيب وتم تحويلة الي السلمانية دون عمل الغرزة في المركز حيث تم تأخيره ولم يوجد الحاجة الى تحويلة الي الطوارئ . |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Administration Office in Health Centers | 10899 | 10899 | 21-06-99591 | 5/2/2021 12:00:00 AM | 6/20/2021 6:56:01 AM | 6/17/2021 12:00:00 AM | |||||||
1846 | عامر حسن زين الدين | 39420394 | zainuddin.a@gmail.com | الله يعطي جميع الموظفين العافية شكرا لكم جميعا |
تم الإتصال للمريض وشكرا على رأية الإيجابي بخصوص المركز حيث مدح المريض الطاقم الصحي والإداري جميعا |
SKC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-06-92078 | 2/16/2021 12:00:00 AM | 6/23/2021 3:13:26 PM | 3/10/2021 12:00:00 AM | |||||||
1847 | جعفر خلف | 370100867 | 39449335 | none@email.com | حضرت إبنة المريض إيمان جعفر خلف و شرحت المشكلة نيابة عن والدها حيث لأنه يحتاج لتبديل أنبوب للبول كل أسبوعين و لكن لم يتم إستبداله منذ شهرين تقريباً حيث أنها كل ما سألت عن طبيب رجل أخبروها ان جميع الأطباء المتواجدين نساء، و قد كان يتواجد الدكتور باسم الجفيري سابقاً و يقوم بهذا الإجراء. و عند سؤال الطبيبة المسئولة أفادت بأنه يتوجب عليها التوجه لطواريء السلمانية و أن هذا الإجراء لا يتعلق بكون الطبيب رجل أو إمرأة و إنما لا يقوم به جميع الأطباء. فأفادت المراجعة بأنها ذهبت للسلمانية سابقاً و بسبب الإزدحام فإن المراجعة استغرقت 6 ساعات بينما تستغرق في المركز 15 دقيقة فقط، و ظروف والدها الصحية و كبر سنه (84 سنة) تزيد الأمر صعوبة. فرجاؤها توفير طبيب قادر على القيام بهذا الإجراء في المركز الصحي أو إمكانية التحويل لمراكز صحية ثانية مثل مركز جدحفص الصحي حيث يوجد أطباء يقومون بهذا الإجراء. |
تم مخاطبة السيدة زهرة المنسق الأول في مركز جدحفص الصحي و قامت مشكورة بترتيب موعد للمريض يوم الأحد 4/7/2021. لكن يفضل أن يضاف طبيب يقوم بهذا الإجراء أو يمكن التحويل رسمياً بين المراكز الصحية للحالات المشابهة. |
BQC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10851 | 10851 | 21-07-76005 | 7/1/2021 12:00:00 AM | 7/4/2021 12:47:58 PM | 7/4/2021 12:00:00 AM | |||||
1848 | لا يوجد | 36440078 | تم اخباري بالقدوم على الساعة 4 والنصف لاخذ التطعيم والممرضة أخبرتني بالتسجيل لاحقا، وعند قدومي لم يتم استقبالي مع العلم اني وصلت قبل انتهاء الوقت المحدد لمواعيد التطعيم. |
تم الاتصال لاكثر من مرة بالمراجع ولم نستلم اي رد |
MJK | Administrative | Complaint | Appointments | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 21-07-09738 | 7/18/2021 12:00:00 AM | 8/25/2021 7:14:16 AM | 7/29/2021 12:00:00 AM | |||||||
1849 | salman | 39188850 | عدم تعون ممرضة التصنيف، اجوا الاتصال بي |
تم الاتصال بالمريض في تمام الساعة الحادية عشر ظهرا حيث افادة بان النظام الجديد المعمول به في عملية التصنيف لا يخدم المريض بتاتا حيث المريض طلب بعدم تصنيفه ولايريد الانتظار حيث ان حالته فقط للمراجعة البسيطة فلماذا هذا التأخير فرفض الانتظار وذهب بدون مراجعة الطبيب، وتم شرح قانون التصنيف اليه، فلم يعجبه التصنيف للحلات البسيطة والتي لا تستدعي الانتظار للتصنيف فقط عليه اخذ الموعد. حيث افادة بان التمريض تم عمل المفروض ولكن هو الذي لا يريد الانتظار شاكرا قسما التمريض |
MJK | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 21-07-25330 | 7/17/2021 12:00:00 AM | 7/29/2021 1:58:38 PM | 7/29/2021 12:00:00 AM | |||||||
1850 | السيد علوي أحمد | 33770716 | كانت الخدمة ممتازة في غرفة 10 مساء بتاريخ 6_7_2021 معاملة وأخلاق واحترافية في العمل شكرا شكرا دكتورة مريم تقييم الرضا عن خدمات المركز ممتاز |
تم الاتصال بالمريض من قبل د.ندى درويش وقد اثنى على الخدمات المقدمة بالمركز والمعاملة الطيبة من قبل الطاقم الطبي ، وقد بيت الدكتورة بأننا نرحب بخدمة جميع المرضى والمراجعين وقد شكرت المريض على هذا التقدير المميز |
SJC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-08-86132 | 7/6/2021 12:00:00 AM | 1/26/2022 10:21:02 AM | 7/7/2021 12:00:00 AM | ||||||||
1851 | ahmed ameain ahmed alkadom | 36901111 | قسم التمريض، الرجاء من مسئول القسم ان يزيد عجج الموظفين. قسم التمريض زيادت الموظفين في ةالدوام المسائي لسرعت العلاج |
تم ارسالها الى مسئول التمريض بتاريخ 26 اغسطس 2021 تم التواصل مع صاحب الشكوى من قبل مسئول قسم التمريض، وتبين ان الرقم الموجود في الشكوى غير صحيح
ولكم جزيل الشكر |
MJK | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 21-08-03273 | 8/20/2021 12:00:00 AM | 8/30/2021 8:48:22 AM | 8/30/2021 12:00:00 AM | ||||||||
1852 | سيد علوي احمد | 33770716 | لم اتلقى في حياتي أفضل من الخدمة التي حصلتها اليوم في عيادة فنيي الاسنان .اكثر من خمس نجوم |
تم الاتصال بالمريض من قبل الدكتورة نبيلة مسؤلة قسم الاسنان ، ورحب المريض بهذه المبادرة والاتصال به وقد بينت الدكتورة بأننا نرحب بخدمة جميع المرضى والمراجعين
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SJC | Administrative | Appreciation | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-08-31256 | 8/12/2021 12:00:00 AM | 1/26/2022 6:50:42 AM | 8/21/2021 12:00:00 AM | ||||||||
1853 | مهدي اسماعيل باقر | 33807733 | mahdibaqer7@gmail.com | شكر وتقدير لموظفي الاستقبال وقسم التمريض خصوصاً التطعيمات . الشكر والتقدير للطاقم الطبي والاداري بالمركز الصحي . |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-08-01677 | 8/30/2021 12:00:00 AM | 8/30/2021 9:55:20 AM | 8/30/2021 12:00:00 AM | ||||||||
1854 | مكي عبدالكريم مكي | 33144632 | الشكر والتقدير لجهود العاملين وخصوصا رجال الامن |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-08-99225 | 8/30/2021 12:00:00 AM | 8/30/2021 9:58:04 AM | 8/30/2021 12:00:00 AM | |||||||||
1855 | عيسى سالم حمود | 33137320 | شكر وتقدير للطاقم الطبي وجميع العاملين بالمركز الصحي وخصوصا د مي سرحان د نيرة سرحان د منال الدعيسي |
تم التواصل مع عائلة المريض وتقديم الشكر لهم على هذه المبادرة |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10209 | 10209 | 21-08-12008 | 8/30/2021 12:00:00 AM | 8/30/2021 10:01:55 AM | 8/15/2021 12:00:00 AM | ||||||||
1856 | - | 38886601 | ملاحظة التردد على المركز بملابس غير لائقة من قبل الأجانب تقديم الملاحظة للذكر عن اللباس الغير لائق وليس للاناث كذلك اقتراح وضع ملصقات عن عدم التردد بلباس غير لائق |
تم التواصل مع صاحب المقترح |
AAK | Administrative | Complaint | Policy & Procedure | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10209 | 10230 | 21-08-74707 | 7/28/2021 12:00:00 AM | 2/10/2022 12:11:56 PM | 8/30/2021 12:00:00 AM | |||||||
1857 | AYSHA ANWAR | 821006371 | 33048383 | شكر الممرض في قسم التمريض السيد achu.S على العناية والرعاية التي يقدمها والاخلاق العالية لديه |
تم توجيه الشكر للموظف المعني في قسم التمريض |
HKC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10210 | 10210 | 21-08-22508 | 8/26/2021 12:00:00 AM | 8/30/2021 10:09:45 AM | 8/26/2021 12:00:00 AM | |||||||
1858 | حصة جليل | 33207974 | شكر وتقدير للدكتور أحمد العلي على الجهود المبذولة |
تم شكر المريضة على هذه المبادرة |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10209 | 10209 | 21-08-18701 | 7/7/2021 12:00:00 AM | 8/30/2021 10:09:42 AM | 8/30/2021 12:00:00 AM | ||||||||
1859 | علي معيوف | 36644052 | قسم الاسنان لم يستقبل ابني للعلاج في الفترة الصباحية علما بانه كان برفقة اخية البالغ من العمر اكثر من 18 سنة وهل الاخ لا يعتبر ولي الامر وهو بالغ في حال لم يستطيع الاب بالحضور للمركز وانا والد الطفل وكوني موظف لا استطيع الحضور مع اي طفل مريض بسبب التزامي بعملي هذاالقسم تحديد في مركز الزلاق لا يعالج ابني الا حضوري الامر تحديدا فهل من حل هذه المشكلة علما ان العالجة عادية وليس خلع ضرس |
أنه في يوم الخميس بتاريخ 2021/9/2 قدم المريض " عبدالعزيز علي " الرقم الشخصي ( 100205542) مع رفقة أخيه البالغ من العمر 18 عامً , للتسجيل على قسم الأسنان , ولم يتم تسجيله لوجود قانون يُلزم وجود ولى الأمر للاطفال مادون 18 عامً , وتم شرح هذا الامر لمرافق المريض من قبل موظف السجلات , وتم الإتصال بولي الأمر للحضور ليتمكن من تسجيل إبنه , وعنه حضور ولى الامر تم تسجيل المريض على قسم الأسنان وتم شرح القانون أيضاً لولى الأمر وهو غير موافق على هذا الأمر . وعند حضور المريض برفقة والده إلى قسم الأسنان , تم تشخيص الحاله وشرحها لولي الأمر, بأن السن الدائم في جهه اليمين يحتاج إلى خلع أو علاج عصب فطلب المريض خلع السن , في حين كان رد والد الطفل برفض الخلع , وتم إعلام والد الطفل بضرورة متابعة الطفل لتكملة علاج الأسنان , وطلب والد المريض من القسم إمكانية علاج إبنه في المرة القادمة بوجود أخيه البالغ من العمر 18 عاماً , ولكن عدم موافقة القسم لوجود قانون يلزم وجود ولي أمر المريض أثناء العلاج , وفي هذه الأثناء تم علاج السن , وشرح لولي الأمر بأنه الطفل يحتاج إلى متابعه لعلاج العصب وتكملة الحشوات , حينها أصر والد الطفل على قبول علاج إبنه مع رفقه أخية في المرات القادمة ولم يستجيب لما تم شرحه من قانون يلزم وجود ولي الأمر مع المريض , علما بأنه تم شرح الموضوع لوالد المريض حيث أنه بعض الحالات تحتاج إلى خلع للأسنان أو علاج للعصب لذلك هناك ضرورة لوجود ولي الأمر مع المريض أثناء العلاج . وعند البدء بعلاج السن طلب الطفل من الدكتورة خلع السن لأنه يشكو من ألم في المنطقة , في حين كان رد الأب برفض علاج الخلع , وأصر على وجوده كمرافق للمريض في الحلات الصعبة , وعدم مرافقته له في الحالات البسيطة , علماً بأن في أغلب علاجات الأسنان تحتاج الأسنان إلى تخدير موضعى وقد تحتاج إلى ضرورة موافقة ولي الأمر للعلاج في أثناء الزيارة , فكان هناك تناقضاً في كلام ولي أمر المريض . ولو تم خلع السن بموافقة الطفل وأخية المرافق والبالغ من العمر 18 عامً دون موافقة ولي الأمر لكانت هناك مشكلة بعدم علم ولي الأمر بالعلاج . وذهب المريض إلى إداري المركز بخصوص هذا الموضوع , وتم شرح القانون له أيضاً من قبل إداري المركز وتم مناقشته بالجوانب المتعلقة بهذا الموضوع , ولكنه أصر على تقديم مقترح أو شكوى بهذا الخصوص . وما تم ذكرة في الشكوى بعدم إستقبال القسم له لعلاج إبنه , غير صحيح , حيث أنه تم تسجيل الطفل وإستقباله وعمل العلاج اللازم له في قسم الأسنان
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ZHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 21-09-05521 | 9/2/2021 12:00:00 AM | 9/6/2021 9:17:09 AM | 9/2/2021 12:00:00 AM | ||||||||
1860 | ---- | --- | --- | نتمنى وجود دكتورة نسائية في الفترة الصباحية او العصر وجميع المنطقة يشكون من ذللك |
تم رفع المقترحة الى رئيس المجلس الادارة علما بان يوجد طبيبة لكن كانت في اجازة سنوية هذي الفنرة وايضا تم توفير في شهر سبتمبر طبيبين يوجد دكتورة في الفترة الصباحية او المسائية |
ZHC | Administrative | Suggestion | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 21-09-11222 | 9/5/2021 12:00:00 AM | 9/6/2021 9:28:56 AM | 9/5/2021 12:00:00 AM | |||||||
1861 | محمد | غير مسجل | 3456768 | دكتور حاتم أفضل دكتور أسنان |
تم التواصل مع المراجع و شكره |
IHC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-35566 | 1/13/2021 12:00:00 AM | 1/25/2022 12:18:39 PM | 1/31/2021 12:00:00 AM | |||||||
1863 | صفية علي أحمد | غير مسجل | 34340115 | الشكر الجزيل لفنية المختبر إيمان منصور لذمتها في عملها و سهولة أخذ عينه الدم |
تم ايصال الشكر للموظفة و تم التواصل مع المراجعة و شكرها |
IHC | Administrative | Appreciation | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 21-09-09946 | 2/28/2021 12:00:00 AM | 2/3/2022 9:17:47 AM | 3/11/2021 12:00:00 AM | |||||||
1864 | مجدي النشيط | غير مسجل | 39689870 | الصيدلية النافذتين بالقرب من بعض أيضا هناك مقترح عندي بخصوص بخصوص تطوير اعطاء الأدوية |
تم التواصل مع المراجع أبلغناه بخدمات توصيل الأدوية التي توفرها وزارة الصحة ، و أما بخصوص تقارب نوافذ الصيدلية فيوجد طلب لتجديد كاونتر الصيدلية بما يتناسب المتطلبات . |
IHC | Administrative | Suggestion | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-19933 | 3/2/2021 12:00:00 AM | 1/25/2022 12:10:36 PM | 3/11/2021 12:00:00 AM | |||||||
1865 | منيرة العثمان | غير مسجل | 36366200 | لا يوجد بصراحة كل شيء ممتاز |
تم التواصل مع المراجعة و شكرها |
IHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-51804 | 4/25/2021 12:00:00 AM | 9/9/2021 10:01:26 AM | 5/6/2021 12:00:00 AM | |||||||
1866 | مهدي عبد الحسين أحمد | 3/6/2021 | 33917369 | لقد تعرضت لحادث سيارة و أريد تقرير ، حضرت إلى عيادة رقم ( 1) واتصلو بالدكتورة و لكنها لم تحضر و يوجد دكتور أخر في نفس عيادة رقم ( 1) رفض أن يراني ، يرجى اتخاذ ما يلزم مع عيادة أسنان رقم ( 1 ) |
تم التواصل مع المريض و توضيح طريقة سير العمل |
IHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-40060 | 6/3/2021 12:00:00 AM | 9/9/2021 10:12:04 AM | 6/3/2021 12:00:00 AM | ||||||
1867 | عبد الكريم الدوسري | 39043094 | أن يكون في مثل المستوى من الرقي والتعامل وشكرا اشار الى ممتاز (رضاه عن الخدمة المقدمة) |
تم الاتصال بتاريخ 9-9-2021 من قبل الدكتورة ندى درويش وقد اثنى على خدمات المركز الراقية وقد بينت الدكتورة ندى بأن هذا واجبنا اتجاه وطننا و جميع المراجعين والمرضى ونحن مهما قدمنا نبقى مقصرين من اجلكم. |
SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-09-16253 | 9/8/2021 12:00:00 AM | 9/9/2021 1:52:35 PM | 9/9/2021 12:00:00 AM | ||||||||
1868 | Ameena Khalaf Mansoor | 33707774 | طلب : اتمنى فتح تنظيف الاسنان لأن لا نستطيع الذهاب الى العيادات الخاصة |
تم التواصل هاتفيا مع مقدمة الاقتراح وابلاغها بأن تم فتح عيادة تنظيف الاسنان وبإمكانها الحضور لأخذ موعد للتنظيف |
AHC | Administrative | Complaint | Policy & Procedure | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 21-09-46738 | 1/20/2021 12:00:00 AM | 1/25/2022 1:01:10 PM | 1/21/2021 12:00:00 AM | |||||||
1869 | سلمان محمد سلمان | 37799365 | شكر خاص للممرضة ام علي وعباس على المعاملة الحسنة |
تم التواصل مع مقدم الشكر وابلاغه بأنه تم شكر الممرضة على جهودها
تم تقديم الشكر للممرضة هنادي على جهودها ومعاملتها الحسنة للمرضى والمراجعين |
AHC | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 21-09-92984 | 1/20/2021 12:00:00 AM | 9/30/2021 11:50:44 AM | 1/21/2021 12:00:00 AM | ||||||||
1870 | no name | 36207070 | السلام عليكم ارجو تبديل ابر السكر لأنها صغيرة الحجم ولا تخترق الجلد بسهولة من اللون الاخضر الى الازرق ولكم جزيل الشكر |
تم التواصل مع مقدم الشكوى من قبل مسئولة قسم الصيدلية بالمركز
وابلاغه بأنها ستقوم بإبلاغ ادارة الصيدلية عن الامر وامكانية تغيير نوع الابر |
AHC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 21-09-15119 | 1/20/2021 12:00:00 AM | 9/30/2021 11:54:17 AM | 1/21/2021 12:00:00 AM | ||||||||
1871 | no name | 39096888 | ابر تجيك السكر البنقسجي جدا مؤلمة نرغب بإعادة الابر الصفراء |
تم التواصل مع مقدم الشكوى من قبل مسئولة الصيدلية
تم ابلاغه بأنه سيتم رفع الامر لادارة الصيدلية لتغيير نوع الابر للنوع الاصفر |
AHC | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 21-09-53466 | 4/29/2021 12:00:00 AM | 1/25/2022 1:01:45 PM | 5/4/2021 12:00:00 AM | |||||||
1872 | جعفر كاظم رضي | n/a | 33333364 | noemail@domain.com | مطلوب دكتور رجل في المستشفى |
تم الاتصال على الرقم المذكور فتبين أنه غير صحيح. على العموم فإنه يوجد طلب مقدم من قبل الطبيب المسئول بتوفير طبيب رجل لكن ذلك خاضع لتوفر الأطباء. كما أنه يراعى في مثل هذه الحالات خصوصية المريض فيتم فحصه بوجود ممرض رجل أو في حالة عدم قبول المريض يمكنه التوجه لمركز جدحفص الصحي بعد السابعة مساء لوجود طبيب رجل في المركز. |
BQC | Proffesional | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 21-09-48956 | 9/30/2021 12:00:00 AM | 9/30/2021 11:59:05 AM | 9/30/2021 12:00:00 AM | |||||
1873 | Fayza Malallah | 33952854 | بخصوص ادويتي السرعة في طلبها وعدم كفائة الموظفين |
تم التواصل هاتفيا مع مقدمة الشكوى من قبل مسئولة قسم الصيدلية تم ابلاغها بأن موظفات الصيدلية يعملون بكل جهدهم لخدمة جميع المرضى بدون استثناء الا انه في بعض الاحيان وبسبب النقص في هعدد الموظفين او الاجازات الطارئة او المفاجئة خاصة مع ظروف الكورونا والاصابات المتكررة بين الموظفين واهاليهم فقد يحصل تأخير غير متعمد في بعض الاحيان |
AHC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 8965 | 8965 | 21-09-60179 | 3/16/2021 12:00:00 AM | 1/25/2022 1:00:10 PM | 5/4/2021 12:00:00 AM | |||||||
1874 | سيد علوي إسماعيل جواد | n/a | N/A | noemail@domain.com | إلى مسئول مركز البلاد القديم الصحي .. أرجو التكرم بتوفير دكتور (ذكر) حيث لا يوجد في هذا المركز دكتور لعلاج الرجال لخصوصية الموضوع. |
لا يوجد رقم اتصال. على العموم فإنه يوجد طلب مقدم من قبل الطبيب المسئول بتوفير طبيب رجل لكن ذلك خاضع لتوفر الأطباء. كما أنه يراعى في مثل هذه الحالات خصوصية المريض فيتم فحصه بوجود ممرض رجل أو في حالة عدم قبول المريض يمكنه التوجه لمركز جدحفص الصحي بعد السابعة مساء لوجود طبيب رجل في المركز. |
BQC | Proffesional | Complaint | Facilities and Services | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 21-09-30942 | 9/30/2021 12:00:00 AM | 9/30/2021 12:02:22 PM | 9/30/2021 12:00:00 AM | |||||
1875 | Nabeel Ali | 39994503 | شكر خاص للدكتورة ايمان دخيل غرفة 3 على التعامل الرائع والذوق الرفيع |
تم تقديم الشكر للدكتورة ايمان دخيل على تعاملها الرائع وذوقها مع المرضى والمراجعين |
AHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 21-09-89510 | 4/29/2021 12:00:00 AM | 9/30/2021 12:05:16 PM | 5/4/2021 12:00:00 AM | ||||||||
1876 | Not available | n/a | n | noemail@domain.com | الرجاء من مسئولي المركز التنبيه على الموظفين عدم استخدام الهاتف للمحادثات الشخصية أثناء صرف الأدوية .. مع الشكر للجميع. |
تم تنبيه الموظفين و التأكيد عليهم بتجنب المحادثات الشخصية أثناء استقبال المرضى. علماً بأن الموظفات يستخدمن هواتفهم الشخصية للتأكد من وجود بعض الأدوية في مراكز أخرى و لإرسال وصفات السلمانية فيظن المراجع أنهن يستخدمن الهتاف الشخصي في شؤون خاصة. |
BQC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 21-09-20937 | 9/30/2021 12:00:00 AM | 9/30/2021 12:19:05 PM | 9/30/2021 12:00:00 AM | |||||
1877 | Fatima Hasan | دكتورة حنان الحواج .. دكتورة متواضعة مع الكل والمعاملة فهي نص العلاج فإن وثقت في الدكتورة وثقت في العلاج وكلمة شكر قليلة بحقها والله يعطيها الصحة والعافية |
تم تقديم الشكر للدكتورة حنان الحواج على معاملتها الحسنة للمرضى والمراجعين |
AHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 21-09-28129 | 7/27/2021 12:00:00 AM | 9/30/2021 12:09:18 PM | 7/27/2021 12:00:00 AM | |||||||||
1878 | زينب علي حسن | لايوجد | 36600467 | عدم تلقي العلاج بسبب ان الكرسي الخاص بالاسنان لا يعمل |
تم تحويل المريضة على مسؤول قسم الاسنان والذي بدوره قام بمعالجتها في العيادة الاخرى وانتهت المشكلة |
BHC | Proffesional | Complaint | Clinical Management (Treatment) | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10858 | 10858 | 21-09-74519 | 7/1/2021 12:00:00 AM | 9/30/2021 12:09:51 PM | 7/1/2021 12:00:00 AM | ||||||
1879 | يجب تطوير قسم الاسنان غرفة واحد | لايوجد | 37107401 | يجب تطوير قسم الاسنان غرفة واحج لا تكفي هذا غير مقبول وغير لائق لدي حالة طارئة ةمنعو دخولي للعلاج في غرفة رقم 3 يرجى تطوير العلاج |
تم التواصل مع المريضة من قبل مسؤول القسم وحل المشكلة وشرح نظام المواعيد وكيفية التعامل مع الحالات الطارئة |
BHC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 21-09-29347 | 8/18/2021 12:00:00 AM | 9/30/2021 12:16:06 PM | 8/18/2021 12:00:00 AM | ||||||
1880 | عيسى عبدالحسين الشعلة | n | 33476996 | isa-alshoula@hotmail.com | من المعقول أن يكون هناك مستشفى بأكمله و لا يوجد دكتور بالمستشفى للمرضى الرجال؟ قد تكزن هناك أشياء خاصة و حساسة للفحص من قبل الطبيب. أفيدكم علماً بأني حضرت إلى المستشفى و لم أجد دكتور لكي أتلقى العلاج و في كل مرة توجد دكتورة فهذا ما يتعب المريض في الإفصاح عن مرضه حيث أني رجل و أريد دكتور رجل. |
تم الاتصال على الرقم المذكور مرتين، في المرة الأولى كان الهاتف مشغولاً و في المرة الثانية لم يتم الرد. على العموم فإنه يوجد طلب مقدم من قبل الطبيب المسئول بتوفير طبيب رجل لكن ذلك خاضع لتوفر الأطباء. كما أنه يراعى في مثل هذه الحالات خصوصية المريض فيتم فحصه بوجود ممرض رجل أو في حالة عدم قبول المريض يمكنه التوجه لمركز جدحفص الصحي بعد السابعة مساء لوجود طبيب رجل في المركز. |
BQC | Proffesional | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 21-09-21283 | 9/30/2021 12:00:00 AM | 9/30/2021 12:17:25 PM | 9/30/2021 12:00:00 AM | |||||
1881 | no name | no | 36427433 | عند قدومي لمركز حالة بوماهر الصحي، طلبت من الموظفة على البوابة الدخول فرفضت، فقلت لها إن أبني و زوجتي بالطابق العلويفرفضت، فتكلمت بأسلوب غير لائق و أخطأت في حقي أمام الجميع وقالت كلام لا ينبغي أن يخرج، الموظفة المتواجدة يوم الأربعاء الساعة السابعة و النصف صباحا و أرجوا محاسبة الموظفة على أسلوبها الغير لائق. |
تم استلام اللشكوى وتم الاتصال بالمريض وتم حل الموضو ع ومناقشة الموضوع مع المريض بانه الموظفة غير مسموح لها بادخال اكثر من مرافق إلى المركز الصحي لما تمر به البلاد من تفشي مرض كورونا وذلك القوانين للحد من الانتشار أما بما يتعلق بالاسلوب فإنه تم تنبيهه الموظفة شفويا |
HBM | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 21-09-30244 | 5/27/2021 12:00:00 AM | 9/30/2021 12:17:39 PM | 5/30/2021 12:00:00 AM | ||||||
1882 | stephen tupner | none | 39976820 | stephen@yahoo.com | THANK YOU FOR THE WONDERFUL SINCE |
THE ADMINISTRATION CONCTACT THE PAINTEN AND THANS HIM |
BHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 21-09-74626 | 1/31/2021 12:00:00 AM | 9/30/2021 12:20:42 PM | 1/31/2021 12:00:00 AM | ||||||
1883 | سارة | 0 | 39631928 | موظفة في قسم المختبر ليس لديها أسلوب في الكلام فارجوا النظر في الموضوع |
تم التواصل مع المريضة فقد اخبرتنا بانه الموظفة كبيرة في السن ولا تعرف اسم الموظفة ، تم التعميم على جميع موظفين المختبر بالتعامل مع المرضى باسلوب جيد |
HBM | Administrative | Complaint | Behavioral | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 21-09-80870 | 4/29/2021 12:00:00 AM | 9/30/2021 12:21:11 PM | 5/5/2021 12:00:00 AM | ||||||
1884 | لا يوجد | لايوجد | 343439496 | قسم الصيدلية بطيء جداً
|
كان عدد المترددين كبير جداً ولذلك تم تاخر المرضى قليلا حيث يتم التحقق من الوصفات الطبية والكمية المقدمة بالاضافة إلى اعطاء المريض الارشادات اللازمة وذلك يستغرق بعض الوقت حسب درجة وعمر المريض |
BHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 21-09-80064 | 7/24/2021 12:00:00 AM | 9/30/2021 12:23:26 PM | 7/24/2021 12:00:00 AM | ||||||
1885 | فايزة مصطفى | 35655078 | قسم الاسنان اتاحة الفرصة لاستقبال عدد اكبر من المرضى، توفير علاج عصب ، كل التقدير و الشكر لقسم الاسنان و قسم التحاليل و قسم العلاج الطبيعي |
تم التواصل مع المريض و رفع اقتراحهه الى الجهة المختصة |
HBM | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 21-09-71731 | 1/31/2021 12:00:00 AM | 1/25/2022 11:24:04 AM | 2/2/2021 12:00:00 AM | ||||||||
1886 | Abdulrahman | 34361717 | hmaani@live.com | Date 31/03/2021 time 6pm room 7 the doctor misbehave and she wasn't cooperative. She called my mother on time we entered the room she wasn't available but we waited inside. when she came she told ehy we were inside. i told her that you called my mother's name, she said it is not allowed to enter when the doctor is not available. then why she called her and she couldn't stand. she also said if you want to go you can go. |
تم الاتصال بالمريض متأخرا لعدم وجود الطبيبة المعنية في المركز حيث كانت تعمل في المركز في الفترة المسائية بعض الأيام ةمراكز الكوفيد بقية الأيام. تم التواصل مع المراجع والطبيبة وأفادت الطبيبة أنها بعد مناداة المريضة تلقت اتصال من قسم التمريض يفيد بوجود حالة جرح مفتوح وكان عليها الذهاب لقسم التمريض لمعاينة المريض وتفاجأت عند عودتها بوجود المريضة وابنها في الغرفة فأخبرتهم بعدم الدخول لغرفة الطبيب عند عدم وجوده في الغرفة وحسب إفادة المريض فإن الطبيبة لم تخبرهم بسبب خروجها من الغرفة بعد المناداة وأنه يقدر عمل الأطباء وأفاد بقول الدكتورة كلمة "تخيس في التمريض" عند طلبه قياس ضغط الأم. تم شرح آلية المناداة ودخول المريض لغرفة الطبيب كما تم مناقشة الطبيبة في مدى تقبل المريض لتأخر الطبيب عند علمه بالأسباب. وعند سؤال الطبيبة عن قول "تخيس في التمريض" أفادت بأن المراجع طلب قياس ضغط دم الأم فقالت "روح قيس في التمريض" وعليه تم التواصل مرة أخرى في المراجع الذي أبدى اسفه لعدم معرفته بكلمة "قيس" من قياس واشتبه بسماع "خيس" بمعنى التأخر الزائد في قسم التمريض. |
KHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10231 | 10231 | 21-09-92627 | 4/8/2021 12:00:00 AM | 2/7/2022 1:53:31 PM | 9/29/2021 12:00:00 AM | ||||||
1887 | FARAZ AHMED | 32035408 | PLEASE THE STAFF IN COORPERATE AND CORRDINATE WITH EACH OTHER THE MANAGMENT RECEPTION STAFF IS NOT ALLIGN WITH EACH OTHER. MY DAUGHTER APPOINTMENT IS DELAYED 2 TIMES TO THIS ISSUE DEAR SIR THE STAFF IS EXTREMELY UNPROFFIONAL TODAY WE FACED THE SAME ISSUE WHIEH WE FACED ON 10 MARCH 2021 WE HAVE AN APPOINTMENT ON 24 MARCH 2021 AT 13:30 AND THE DOCTOR LEFT EARLY AND NOBODY INFORMS US. |
تم التواصل مع المريض وتم اخباره بانه تم التواصل معه عبر الهاتف لاخباره بانه الطبيب خرج من المركز ولكن لا يوجد رد ، واتضح بانه ارقام الهاتف الموجودة في السستم غير محدثة |
HBM | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 21-09-56526 | 3/24/2021 12:00:00 AM | 9/30/2021 12:31:28 PM | 4/5/2021 12:00:00 AM | |||||||
1888 | JAFFER AHMED ALKATTAB | 781203058 | 33888321 | - | المريض يعاني من مرض السكر ولديه وصفة علاج من الطبيب الاستشاري من مجمع السلمانية الطبي افاد المريض بانه تم ايقاف فحص السكر من قبل قسم التمريض وقد اشعر ذلك الطيبة المختصة كتبت هذه الشكوى ورفعت الى رئيس مجلس من خلال اداري المركز |
تم التواصل مع الطبيبة وقسم التمريض وتم ايصال المعلومات اللازمة واتباع ما جاء من اجراءات في وصفة الطبيب الاستشاري وتم التواصل مع المريض واشعاره كذلك |
SHC | Administrative | Complaint | Policy & Procedure | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10866 | 10866 | 21-09-84016 | 8/16/2021 12:00:00 AM | 1/26/2022 9:34:17 AM | 8/16/2021 12:00:00 AM | |||||
1889 | سلمان أحمد حسن | 33336288 | عندي خدمة جديدة ولم يصدر بطاقة سكانية ولكن عندها الرقم الشخصي في الفيزة لماذا لا نستطيع حجز موعد |
تم الاتصال بالمريض وشرح آلية التسجيل وضرورة اثبات الهوية حسب التعميم الصادر من وزارة الصحة وشكره على التواصل |
KHC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10231 | 10231 | 21-09-75197 | 3/22/2021 12:00:00 AM | 2/7/2022 1:54:09 PM | 4/8/2021 12:00:00 AM | |||||||
1890 | جمال جمعة المهزع | 640007155 | 39133472 | اتقدم اليكم بشكوى ضد قسم التمريض في الطوارئ حيث اني مصاب في احد اصابعي (الابهام) وقد ترتب على الم شديد وكنت اريد علاج موضعي بسيط و انا اسكن مدينة الحد و العلاج جدا بسيط الا ان المسئولة و الممرضة رفضوا علاجي علما بانني ابلغهم اني حالة طوارئ الا انهم رفضوا ذلك و انا بحريني ابن عن جد و المستشفى لخدمة المواطنين هذا الامر لا يجوز في حالة الطوارئو الامر جدا بسيط |
تم التواصل مع المريض و اخباره بانه غير تابع لمركز حالة بوماهر و ان حالته الصحية لا تعتبرمن حالات الطوارئ |
HBM | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 21-09-18193 | 5/12/2021 12:00:00 AM | 9/30/2021 12:38:37 PM | 5/20/2021 12:00:00 AM | ||||||
1891 | HAFAZ AL BAHAL | 810120550 | 35377808 | السلام عليكم انا مواطن زوجتي يمنيه لا يوجد لديها بطاقة سكانية و لا إقامة موضوعها في الهجرة والجوازات اروح مستشفى حالة بوماه رالصحي لم يتسقبلوها روحت اليوم حق اطلع لها بطاقة إعفاء للأسف الشديد تم رفض المعاملة بسبب الاقامة زين شنو الحل وين اودها تعالج شنو هاي المعاملة حق المواطن زوجتي معي في البلاد من عام 2008 عندي 3 بنات مواليد البحرين الرجاء النظر في موضوعي لان الوضع صعب جدا وين اوديها اتعالج انا مواطن و عاطل عن العمل املي فيكم كبير بعد الله سبحانه |
تم التواصل مع المريض و اخباره بانه يجب ان يتواصل مع قسم الهجرة والجوازات لانه زجته لا توجد اي اثباتات لهويتها و لا يمكن اصدار بطاقة اعفاء بدون وجود اي هوية ( جواز سفر، بطاقة الذكية) |
HBM | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 21-09-21446 | 9/15/2021 12:00:00 AM | 1/25/2022 11:22:37 AM | 9/19/2021 12:00:00 AM | ||||||
1892 | غير مسجل | حمام قسم التمريض غير مؤهل - تنقصه النظافة حيث الارضية ومحارم الورق والصابون المعقم |
تم توجية المنظفين بمتابعة امور النظافة باستمرار وتزويد الحمام باالورق والصابون والمعقم |
YAE | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-11755 | 7/17/2021 12:00:00 AM | 9/30/2021 1:12:12 PM | 7/29/2021 12:00:00 AM | ||||||||
1893 | موسى ميرزا | 36444080 | قسم الاستقبال ليس من حق موظف الاستقبال سؤال المريض هل انت مريض او تريد عند طبيب |
تم التواصل مع المريض وايضاح له انه يوجد خدمات اخرى غير الدخول على الطبيب مثل التطعيم وهذا ما اراد معرفتة الكاتب |
YAE | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-51661 | 7/19/2021 12:00:00 AM | 9/30/2021 1:21:22 PM | 7/29/2021 12:00:00 AM | |||||||
1894 | ايمان البورشيد | 0 | 0 | الاتصال ببدالة مركز حالة بوماهر الصحي ولا يوجد اي قسم يرد على الهاتف |
تم التواصل مع العميل وتم اخباره بانه سيتم التواصل مع القسم المعني بخصوص هذه المشكلة |
HBM | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 21-09-81101 | 8/3/2021 12:00:00 AM | 9/30/2021 1:24:45 PM | 8/8/2021 12:00:00 AM | ||||||
1895 | محمد الفردان | 33033395 | تطوير قسم الاستقبال بحيث يقوم القسم المعني بالايجابة على جميع الاستفسارات للمراجعين |
تم شكر المراجع على الملاحظه |
YAE | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-82566 | 7/27/2021 12:00:00 AM | 9/30/2021 1:47:15 PM | 7/29/2021 12:00:00 AM | ||||||||
1896 | حسن عبدالمجيد | 37187928 | دكتور لا يتكلم بأسلوب جيد ولا يعرف يتعامل مع المريض يرجى اللازم |
تم التواصل من قبل رئيس مجلس الاداره مع المريض |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11055 | 10863 | 21-09-16863 | 7/14/2021 12:00:00 AM | 10/26/2021 8:23:27 AM | 10/17/2021 12:00:00 AM | |||||||
1897 | RAJESH R. FICHADIA | 820309249 | 36662025 | MY HART WAS PAINING VERY MUCH & TO MUCH BLOOD LOSS ALSO PLEASE TAKE ACTION AGAINST THE NURSE AND SMC ALSO.. I CAME FOR FASTING BLOOD TEST AT LAB ON 1ST AUG 2021 MORNINIG, THE NURSE WHO COLLECTED THE BLOOD SAMPLE MADE VERY ROUGH AND STILL SUFFERING SWELLING. |
تم الإتصال بالمريض من قبل قسم المختبر وتم ابلاغه بحصول مثل هذه الحالات احيانا اثناء عملية سحب الدم وأنه تم التحدث لفنية سحب لمحاولة تجنب مثل هذه الحلاات |
NHC | Administrative | Complaint | Clinical Management (Treatment) | Laboratory | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10195 | 10195 | 21-09-83296 | 8/10/2021 12:00:00 AM | 9/30/2021 1:38:28 PM | 9/22/2021 12:00:00 AM | ||||||
1898 | Mutaher Sami AlSaeed | none | 34124649 | شكوى على دكتور رمضان يعامل المرضى بأسلوب غير لائق ويرجى التواصل معي للضرورة |
تم التواصل من قبل رئيس مجلس الاداره |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11055 | 10863 | 21-09-93089 | 8/23/2021 12:00:00 AM | 10/26/2021 8:22:16 AM | 10/17/2021 12:00:00 AM | ||||||
1899 | فيصل هلال | 36308830 | يرجى رش المركز بمبيد حشري لوجود صراصير في الممرات ودورات المياه |
تم التحدث مع المراجع في نفس اليوم واخباره بمتابعة الموضوع |
YAE | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-81423 | 5/22/2021 12:00:00 AM | 9/30/2021 1:43:50 PM | 5/22/2021 12:00:00 AM | |||||||
1900 | زهراء الحوري | 32288809 | zahrahori@gmail.com | أنا المواطنة الطبيبة زهراء الحوري، أود أن أقدم شكوى حيث تأخرت عن موعدي ربع ساعة والطبيب رقم 17 لم يقبل استقبالي علماً بأني أخبرته بقصر الاستشارة ، عيادة د. إيمان عطية |
تم الاتصال بالمريضه من قبل مسئول الاطباء وعمل اللازم لها والعمل لمخاطبة الطبيب |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11055 | 10863 | 21-09-18966 | 8/29/2021 12:00:00 AM | 10/26/2021 8:18:49 AM | 10/17/2021 12:00:00 AM | ||||||
1901 | عبدالرضا خليل إبراهيم | 36090027 | nw320@hotmail.com | سلوك سيئ من الدكتور علي العكري أكثر من مرة |
تم الاتصال بالمريض من قبل مسئول الأطباء وتم عمل تسويه معه |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11055 | 10863 | 21-09-86621 | 9/29/2021 12:00:00 AM | 10/26/2021 8:17:27 AM | 10/17/2021 12:00:00 AM | ||||||
1902 | محمد يوسف | 000000 | 37758775 | اود ان اشكر قسم المعالجه على حسن التعامل والى الدكتور الذي اشرف على علاجي |
تم الاتصال بالمريض وشكره على رساله الشكر |
NAC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 21-09-24514 | 9/23/2021 12:00:00 AM | 9/30/2021 1:55:40 PM | 9/26/2021 12:00:00 AM | |||||||
1903 | SADIQ JAFFAR | 39966068 | إنتظار الشخص الحامل للرقم يزيد عن 50 رقم ومن ثم الدخول على الطبيب والرجوع لحجز موعد للتحويل وأخذ رقم والإنتظار لمدة 70 رقم |
تم الإتصال بالمراجع وأبلغني بأن زوجته حامل وأخذت رقم للتسجيل وانتظرت 50 رقم وبعد ما دخلت عالطبيب تم تحويلها لقسم الرعاية وأخذت رقم آخر وأنتظرت بعد 70 رقم. اخبرته بأن هذا وقت التطعيمات وشي طبيعي
وسوف نقوم بزيادة طابعة جديده من أجل تسريع عملية التسجيل |
SKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-09-29963 | 8/23/2021 12:00:00 AM | 9/30/2021 1:58:09 PM | 9/28/2021 12:00:00 AM | |||||||
1904 | صفيه على احمد | 34340115 | جهاز الارقام معطل ووجود طابور خاصة في المختبر والصيدليه ويجب زيادة الموظفين |
تم الاعتذار و التوضيح لها بانتهاء رولات الارقام ونحن نتابع الموضوع |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-70795 | 7/1/2021 12:00:00 AM | 9/30/2021 2:00:04 PM | 7/29/2021 12:00:00 AM | |||||||
1905 | فاضل عباس عمران | 39771699 | bahraini-9@hotmail.com | قسم التسجيل بحاجة الى زياده عدد الموظفين وأخذ الموعد يحتاج الى الانتظار الى قرابه الساعه |
تم الإتصال للمراجع وأبلغنا بأنه لديه موعد للرعايه وتأخر في قسم الرعايه وعند أخذ موعد ثاني للطفل أنتظر طويلا وهذا وقد أبلغته بأن هذه الفترة يوجد بها تطعيمات الكورونا مما يتسبب قليلا من التأخير ونحن نعمل جاهدل من أجل تقليص فترة الإنتظار |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-09-24594 | 8/26/2021 12:00:00 AM | 9/30/2021 2:06:28 PM | 9/28/2021 12:00:00 AM | ||||||
1906 | علي ميرزا | 000000 | 33399093 | بسبب خطاء من مركز الاتصال دخلت المريضه على الدكتوره بعد ان استاذنت بدخول ولكن الدكتوره لم تتصرف بلباقه وسعه صدر الدكتوره بتول حسن لم تكن لبقه وغير مهذبه مع زوجتي |
تم الاتصال بالمريض ولاعتذار منه في البدايه وتم اخبار المريض بأنه تم تفعيل نظام اختر طبيبك بحيث انه المراجه يدخل على غرفه التمريض اولا بعدها يدخل على الطبيبه وانه الدكتوره اخبرت زوجته بذلك ولكن لم يعجبها وتفهم المريض ذلك |
NAC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 21-09-59900 | 9/5/2021 12:00:00 AM | 9/30/2021 2:07:52 PM | 9/14/2021 12:00:00 AM | ||||||
1907 | تهاني حسن الصفار | 39993974 | المرافق العامه يجب تنظيفها باستمرار مع خروج كل مريض |
تم التنبيه على المنظفين بخصوص التنظيفات رقم المراجع خطأ |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-20915 | 7/31/2021 12:00:00 AM | 9/30/2021 2:08:16 PM | 7/29/2021 12:00:00 AM | |||||||
1908 | منيرة عبدالنادر الشيخ | 000000 | 33105105 | الصيدليه لماذا لايتم تقديم الادوية الشهريه قبل موعدها باسبوع حيث ان تقديم قبل يوم او يومين |
تم الاتصال بالمريضه اخبار بان يمكن استلام الادوية الشهرية قبل 3 ايام كحد اقصى ويستثنى من ذلك الاجازات الطويلة كما بامكانه الرجوع لصيدلة المراكز المفتوحه في الاجازات في حال عدم استلامه من مركزه ووتم اخبار المريضه بأنه هناك خدمة توصيل الادويه بالامكان التقديم لها |
NAC | Administrative | Suggestion | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 21-09-09428 | 8/16/2021 12:00:00 AM | 9/30/2021 2:22:12 PM | 8/16/2021 12:00:00 AM | |||||||
1909 | محمد خلف | 66666648 | يجب زيادة عدد الموظفين في قسم السجلات والإستقبال والإنتظار لوقت طويل لتسجيل بسبب الإزدحام ويوجد موظفة واحدة فقط |
تم الإتصال بالمراجع وتم إبلاغه بأن هناك موظفتين وسوف نحاول زياده عدد الموظفين ليكون عملية التسجيل أسرع |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-09-93942 | 9/7/2021 12:00:00 AM | 9/30/2021 2:24:51 PM | 9/28/2021 12:00:00 AM | |||||||
1910 | فايزه ناجي | 890313601 | لا يوجد تعامل اخلاقي مع المرضى كما ان هذه المره الثانية التي اخذ سيلان ولا ارى فيها الدكتور كل ما روح له يترفس ويتكلم بجواره |
لقد تم التواصل بالمريض و تنويه الطبيب |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-15684 | 4/19/2021 12:00:00 AM | 1/26/2022 8:42:45 AM | 4/29/2021 12:00:00 AM | |||||||
1911 | يونس ملا حسن يوسف | 33132441 | لا توجد مواعيد للاسنان أو المواعيد قليلة جدا رغم اني وصلت قبل الساعة السابعة صباحا |
تم التواصل مع المريض عند حضوره المركز في الايام التالية لتقديم الشكوى وقد حصل على مواعيد لابنه وابنته |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 21-09-06511 | 3/15/2021 12:00:00 AM | 9/30/2021 3:01:45 PM | 4/8/2020 12:00:00 AM | |||||||
1912 | لايوجد | 000000 | 39321220 | الشكرموصول لكل القائمين على المركز وهناك ملاحظه تبديل الكراسي بحيث انها بارده وتسبب الالم وغير مريحه |
تم الاتصال بالمريض وشكره على رساله الشكر وتم اخباره بانه هناك طلب استبدال الكراسي |
NAC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 21-09-52968 | 9/14/2021 12:00:00 AM | 9/30/2021 2:31:57 PM | 9/21/2021 12:00:00 AM | |||||||
1913 | لا يوجد | قسم الأسنان: لو يكون بالمواعيد أفضل حتى لو يوم ثاني ثالث. أوقات أحضر كذا مرة وما أحصل على رقم للدخول على الطبيب. تكتمل الأرقام ودمتم |
تم طرح الاقتراح في اجتماع مجلس الادارة مع العلم أن المواعيد المسبقة كانت متاحة قبل الكورونا |
KHC | Administrative | Suggestion | Oral and Dental | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10231 | 10231 | 21-09-00300 | 6/6/2021 12:00:00 AM | 9/30/2021 2:35:46 PM | 7/8/2021 12:00:00 AM | |||||||||
1914 | مهدي سيد جلال سيد مهدي | تضمنت تقييم سيء لتعامل الموظفين وسرعة الخدمات وتقييم جيد لمدى رضاك عن الخدمة بدون أي تفاصيل أخرى |
KHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 21-09-92694 | 7/8/2021 12:00:00 AM | 9/30/2021 2:39:57 PM | 7/8/2021 12:00:00 AM | |||||||||
1915 | جفعر | 39722707 | قسم المواعيد سيئ الخدمة و ناقص الموظفين و إنتظار لفترة طويلة |
تم افتصال بالمراجع و أخباره بأن هذه الفترة يوجد تطعيمات و سوف يكون الوضع أفضل الأيام القادمة حيث سوف يقلل وقت الإنتظار |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 21-09-28498 | 9/21/2021 12:00:00 AM | 9/30/2021 2:41:26 PM | 9/28/2021 12:00:00 AM | |||||||
1916 | لا يوجد | الدكتور حمدي تعامله جدا سيئ غير بشوش وتشخيصه غير جيد |
الشكوى بدون اسم أو رقم هاتف، تم ارسال الشكوى لرئيس مجلس الإدارة لإعطاء الطبيب لفته بخصوص الموضوع. |
KHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 21-09-23394 | 4/8/2021 12:00:00 AM | 9/30/2021 2:44:12 PM | 4/8/2021 12:00:00 AM | ||||||||
1917 | منال العتيبي | 39337262 | الرجاء إضافة موظفين زيادة في الإستقبال النقص يسبب تاخير في المعاملات و ضياع الوقت اجهزة الحاسوب في الإستقبال بطيئة و تسبب في الإنتظار الرجاء تحديث الأجهزة |
تم الإتصال بالمارجعة و تم إبلاغها بأن سوف يكون هناك تقليل في وقت الإنتظار و إن هذه الوقت فترة التطعيمات مما يسبب تاخير المرضى و سوف يكون سرعة الإنجاز في الإيام القادمة |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-09-85827 | 9/7/2021 12:00:00 AM | 9/30/2021 2:48:00 PM | 9/28/2021 12:00:00 AM | |||||||
1918 | هاشم علي حمزة | 39988087 | زيادة عدد الموظفين في الإستقبال مدة الإنتظار طويلة جدا |
تم الإتصال بالمراجع و إبلاغة بأن هذه الفترة و بسبب التطعيمات تسبب زيادة فترة الإنتظار و بأن الإيام القادمة سوف يكون في تقليص وقت الإنتظار
|
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-09-42587 | 8/26/2021 12:00:00 AM | 9/30/2021 2:51:44 PM | 9/28/2021 12:00:00 AM | |||||||
1919 | وفاء محمد شريدة | 39638828 | ملاحظة: مع زحمة المركز ومرضى الكورونا تتوافد الكثير من المراجعين، أتمنى تنظيم مواقف السيارات خصوصا لمن عنده مشاكل الدسك مثلي وغيري صعب الحصول على موقف قريب بسبب عدم وقوف الناس يشكل صحسح أرجو بأن يكون أكثر من موظف حارس أمن لتنظيم المواقف |
المريضة حضرت لمكتب الإداري تشتكي من قلة مواقف السيارات وعدم حصولها على موقف قريب خصوصا من انشغال موقف أصحاب الاحتياجات الخاصة. تم اطلاعها على سعي إدارة المركز لتوفير مواقف سيارات أكثر وتنظيم المواقف الحالية إلا أنه من الصعب السيطرة على المواقف وعدم امكانية وضع حارس منفصل لمواقف السيارات. |
KHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10231 | 10231 | 21-09-60807 | 9/12/2021 12:00:00 AM | 9/30/2021 2:58:59 PM | 9/12/2021 12:00:00 AM | ||||||||
1920 | neethudinesh | 870364367 | 36773254 | our appointment is room 6 time 5 pm this doctor behaving is very bad . same as a day like that beacause of the medicne issue i am a sugar patient and regularly takinr insuline but he cant right and he shout it me |
تم الاتصال بالمريض وتنويه الطبيب سامي سلامه |
YAE | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-75623 | 4/10/2021 12:00:00 AM | 10/8/2021 11:37:41 AM | 4/15/2021 12:00:00 AM | ||||||
1921 | علي محمد يوسف | الطبيب المتواجد بغرفة 4 سامي لا يعرف معنى الاحترام وقمة الاستهتار والاستهزاء |
تم الاتصال بالمريض وتنويه الطبيب وسيتم التحقيق مع الطبيب |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-18100 | 4/18/2021 12:00:00 AM | 1/26/2022 8:45:00 AM | 4/22/2021 12:00:00 AM | ||||||||
1922 | السيد ابراهيم حسن سعيد على | 66360191 | ارجو فصل الموظف في غرفة 6 من عمله علما بأنه مصري الجنسية ويستحق المعاقبة لتصرفاته السيئة التي لا ترضي المواطن والمقيم نرجو من وزارة الصحه اتخاذ الاجراءات القانونية لانه سبب في تعرض المرضى للاذى بقصد العمد والتماطل |
تم الاتصال عدة مرات ولم يتم الاجابه من قبل المريض |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-84750 | 5/1/2021 12:00:00 AM | 1/26/2022 8:41:27 AM | 5/6/2021 12:00:00 AM | |||||||
1923 | لايوجد | 000000 | زياده عدد الكراسي في المركز |
يوجد طلب مسبق لزياده الكراسي |
NAC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 21-09-18336 | 9/13/2021 12:00:00 AM | 9/30/2021 3:38:25 PM | 9/14/2021 12:00:00 AM | ||||||||
1924 | لايوجد | 000000 | 39527249 | شكر خاص لموظفين السجلات (مها الذوادي وجميل )لخدمتهم المرضى بكل تميز |
تم الاتصال بالمريض وشكره على رساله الشكر |
NAC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 21-09-85402 | 5/27/2021 12:00:00 AM | 9/30/2021 3:43:30 PM | 5/27/2021 12:00:00 AM | |||||||
1925 | ليلى عبدالله علي | 000000 | 39045547 | تفعيل عياده التغديذه في المركز |
تم الاتصال بالمريضه واخبارها بأنه هناك عياده تغذية مركزيه تخدم جميع مراكز منطقه المحرق والتي هي في مركز الحد وانه يمكن ان يتم تحويل المراجعين لها |
NAC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 21-09-40648 | 6/20/2021 12:00:00 AM | 1/25/2022 12:01:57 PM | 6/28/2021 12:00:00 AM | |||||||
1926 | سيد جلال درويش | 39664845 | تعامل الطبيب بقلة احترام |
تم الاتصال بالمريض عدة مرات ولم يتم الاستجابة - لا يوجد اسم الطبيب او اللرقم الشخصي للمريض في الشكوى |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-05964 | 5/30/2021 12:00:00 AM | 1/26/2022 9:00:24 AM | 6/1/2021 12:00:00 AM | |||||||
1927 | عيسى عبد الشهيد | 35505971 | اقتراح لتوفير طبيبات في الفترة المسائية والليلية |
تم الاتصال بالمريض واخباره انه في حال وجود حاله طارئة للمريضات يتم التوجه الى طوارئ السلمانية لحين يتم توظيف طبيبات |
YAE | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-14353 | 5/17/2021 12:00:00 AM | 1/26/2022 9:09:53 AM | 5/18/2021 12:00:00 AM | ||||||||
1928 | هارون سلطان | 35342735 | dr ahmed mousa who consults the patients in room 10 is very rude and insults the patients |
already the patient came next day to the dr incharge office in the morning time and dr amina already has given a verbal warning to the concerned ddoctor regarding the same issue and she told the patient regarding this |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-64151 | 4/8/2021 12:00:00 AM | 1/26/2022 8:45:36 AM | 4/9/2021 12:00:00 AM | |||||||
1929 | سيد جاسم | تعالوا البيت عالجوني وشكرا ويفضل يكو الطاقم من النساء زحمة يا ناس زحمة ما يعطون سكليب للدوام |
تمت محاولة الاتصال بالارقام الموجودة وتبين أن الرقم الأول هو لكافتريا في منطقة كرزكان والثاني مغلق أو لا يرد على الهاتف |
KHC | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 21-09-82082 | 8/5/2021 12:00:00 AM | 9/30/2021 4:03:17 PM | 8/10/2021 12:00:00 AM | ||||||||
1930 | ajlan bashr alrowiee | 33635519 | dr salah is not doing his duty fully for the patient he was not in a good mood while working |
called the patient many times on the given number but the mobile is off |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-81608 | 4/8/2021 12:00:00 AM | 1/26/2022 8:47:32 AM | 4/13/2021 12:00:00 AM | |||||||
1931 | لا يوجد | مواعيد الأسنان بسرعة تخلص حرام ننتظر من الصبح وبعدين ما في مواعيد |
لا يوجد رقم تواصل، تتم مناقشة وضع مواعيد الأسنان باستمرار لمحاولة وضع حلول لمشكلة المواعيد |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 21-09-33691 | 8/10/2021 12:00:00 AM | 9/30/2021 4:05:46 PM | 8/10/2021 12:00:00 AM | ||||||||
1932 | ahmed zuhair | 38722604 | dr jalal in room 9 made the paitent wait for more time than 45 minutes inspite of him not having patients in this room |
Dr incharge talked to both the dr and the patient , the patient arrived at the break time of the dr that is way he was not having any patient at that time and was not calling any patient and he talled the patient taht yor turn did not came after his break time finished he called the patient re registered on another dr ahmed fathy who saw him all of this was explained to the patient |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10230 | 21-09-70323 | 3/8/2021 12:00:00 AM | 2/3/2022 9:21:15 AM | 4/8/2021 12:00:00 AM | |||||||
1933 | مريم عبد الله | 34042704 | دكتور احمد موسى لايحترم المرضى |
تم الاتصال بالمريض والتنويه على الطبيب |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-09-62137 | 4/19/2021 12:00:00 AM | 1/26/2022 8:44:31 AM | 4/20/2021 12:00:00 AM | |||||||
1934 | السيد هاشم عبدالله هاشم | 37770405 | قسم الأسنان أوقات عمل قسم الأسنان طريقة أخذ المواعيد |
تم الاتصال بالمراجع تاريخ 10/8/2021 والمريض يشيد بالمركز وتجربته ممتازة مع الأقسام لكن اعتراضه على مواعيد الأسنان. أفاد المريض أنه تلاسن مع قسم الأسنان فحصل على موعد ثم لم يحصل على موعد في الايام التالية لنفاد المواعيد وذهب لمركز محمد جاسم كانو يوم الخميس وتشاجر معهم وتم تسجيله وعمل علاج عصب مؤقت وهو يريد موعد مسبق لعيادة الأسنان تم شرح آلية تسجيل مواعيد الأسنان |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 21-09-20291 | 8/1/2021 12:00:00 AM | 9/30/2021 4:25:59 PM | 8/10/2021 12:00:00 AM | |||||||
1935 | لا يوجد | تتضمن الاستبانة تقييم "ممتاز" لجميع البنود |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 21-09-62332 | 9/28/2021 12:00:00 AM | 9/30/2021 4:28:02 PM | 9/28/2021 12:00:00 AM | ||||||||||
1936 | حسين جعفر المؤذن | 33832201 | رعاية الأمومة والطفولة المستلزمات غير متوفرة مثل الحفاضات وعندما يكمل التوأم عمر سنة يتم ايقاف المساعدة مع العلم ان مجموع ماتم استلامه لايساوي حاجة نصف عام |
تم ايصال الشكوى لقسم الرعاية كما تم التواصل مع المراجع وأفاد بأن ما كتبه كان للملاحظة فقط وتم شرح آلية وقانون صرف المساعدات العينية |
KHC | Administrative | Complaint | Policy & Procedure | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 21-09-56981 | 9/28/2021 12:00:00 AM | 9/30/2021 4:32:35 PM | 9/30/2021 12:00:00 AM | |||||||
1937 | لا يوجد | All notice board should be also in English All leaflets also should be in English |
يوجد بعض الاعلانات باللغة الانجليزية إلا أن الغالبية باللغة العربية نسبة للمنطقة التي يغطيها المركز كما سيتم زيادة الاعلانات اللازمة باللغة الانجليزية |
KHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 21-09-30405 | 8/10/2021 12:00:00 AM | 9/30/2021 4:37:08 PM | 8/10/2021 12:00:00 AM | |||||||||
1938 | حسين جواد | 37778201 | اتصال إحدى الممرضات إلى الطبيب وإعطائه أوامر بعدم كتابة علاج إلى المريض هذا الموضوع متكرر ليس المرة الأولى |
نحيطكم علما بان تم التواصل مع مقدم الشكوى وهو مريض السكلر حسين جواد وتم التوضيح له بانه ليس للممرضات صلة بكتابة الادوية وان كتابة الادوية والابر بكافة انواعها يرجع الى القرار الطبي الذي يتخذه الطبيب هذا للعلم وعمل اللازم |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-09-36724 | 1/10/2021 12:00:00 AM | 9/30/2021 11:43:01 PM | 1/17/2021 12:00:00 AM | |||||||
1939 | عبدالجليل علي | 39527249 | يرجى تغيير الكراسي لأن منظرها غير لائق الكراسي في قاعة الانتظار |
تم ابلاغ المريض بأنه يوجد طلبات للتنجيد وفي انتظار تنجيدها |
MHC | Administrative | Suggestion | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-09-13012 | 1/10/2021 12:00:00 AM | 1/25/2022 11:41:27 AM | 1/11/2021 12:00:00 AM | ||||||||
1940 | حسين علي | 740100637 | 33082667 | قسم الاستقبال سيء جداً في التعامل ويتعاملون بالصراخ وعدم الاحترام |
تم الاجتماع بالموظفة وتنبيهها لكثرة الشكاوي عليها بسبب الاسلوب |
MHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-09-31377 | 1/10/2021 12:00:00 AM | 9/30/2021 11:50:33 PM | 1/17/2021 12:00:00 AM | ||||||
1941 | ندى بن شمس | 39430909 | غرفة 8 د. سميحة الساعة 6:30
معاملة الدكتورة سيئة جدا لدرجة اني نقلت لغرفة اخرى |
تم التواصل مع المريضة بخصوص الشكوى المقدمة منها, حيث افادت انه قامت بمراجعة مركز المحرق الصحي بتاريخ 30/1/2021 للعلاج وعند أنتظارها في قاعة الأنتظار سمعت الطبيبة تنادي اسمها و عند دخولها لغرفة الطبيبة (د.سميحة البديوي ) قالت لها الطبيبة أنها لم تناديها و طلبت منها الأنتظار خارج الغرفة الى ان تنادي عليها و تكلمت معها الطبيبة بأسلوب غير جيد مما أضطرها الى تغيير الطبيبة و بالفعل تلقت العلاج المناسب عند طبيب اخر. و بينت المريضة انها تشكر جميع الجهود الي تقدم في المركز في مختلف الأقسام حيث انها في المرات السابقة لم تتعرض لهذا الموقف و و طلبت تنبيه الطبيبة لتحسين أسلوب الكلام مع المرضى . تم متاقشة الطبيبة في الشكوى و تنبيه الطبيبة بتحسين اسلوب التواصل مع المرضى و تم ابلاغ المريضة بذالك حيث أبدت شكرها للتواصل و متابعة الموضوع معها .
|
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-60571 | 2/15/2021 12:00:00 AM | 10/1/2021 12:56:02 AM | 2/15/2021 12:00:00 AM | |||||||
1942 | لا يوجد | 36632191 | قسم الاسنان يوم الجمعة 29-1-2021 ضرسي مكسور والدكتورة ماتبي تسوي شي للضرس بالرغم من الالم قالت لي روح مركزك لماذا حضرت من الساعة 6 ونص صباحا |
تم التواصل مع المريض وتم معالجة الضرس في مستشفى خاص |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-19903 | 2/15/2021 12:00:00 AM | 12/9/2021 1:42:01 PM | 11/21/2021 12:00:00 AM | |||||||
1943 | خلود العطاوي | 34038133 | حضرت المركز لعمل الأشعة ولم أجد موظفة لعمل الأشعة وتواجد موظف رجل فقط |
تم ابلاغ المريضة بوجود موظفة في الفترة المسائية لعمل الأشعة في حال عدم رغبتها بعمل الأشعة بوجود موظف رجل |
MHC | Administrative | Complaint | Facilities and Services | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-85460 | 2/3/2021 12:00:00 AM | 10/1/2021 1:05:56 AM | 2/3/2021 12:00:00 AM | |||||||
1944 | أحمد الشيخ | 33397778 | الكل متعاون الكل متفان ماقصرتو ونتمنى لكم التوفيق |
شكر للمركز |
MHC | Administrative | Appreciation | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-68697 | 7/12/2021 12:00:00 AM | 10/1/2021 1:07:49 AM | 7/12/2021 12:00:00 AM | ||||||||
1945 | مسعد صالح | 33077111 | موظفة الاستقبال رقم 2 الساعة 21:05 معاملتها سيئة جدا بنوع من الاحتقار والعلو |
تم تنبيه الموظفة بضرورة المعاملة الحسنة مع المرضى |
MHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-49874 | 5/25/2021 12:00:00 AM | 10/1/2021 1:13:14 AM | 5/30/2021 12:00:00 AM | |||||||
1946 | wasan abdulghani | 33896800 | reception very bad response rudely negotiation my suggestion is reception the 1st attention they should give best services and good response and helpful |
تم الاتصال بالمريضة ولا يوجد رد |
MHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-62484 | 2/3/2021 12:00:00 AM | 10/1/2021 1:16:56 AM | 2/4/2021 12:00:00 AM | |||||||
1947 | سامي محمود | 36111897 | الموظفة رجاء تتعامل مع المرضى بشكل غير جيد على الاطلاق |
تم تنبيه الموظفة بخصوص سوء التعامل مع المرضى |
MHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-98130 | 4/11/2021 12:00:00 AM | 10/1/2021 1:19:06 AM | 4/12/2021 12:00:00 AM | |||||||
1948 | خالد بوجيري | 37155415 | تم وضع غرفة لفحص كل المراجعين عند الدخول وهذا الفحص يسبب تكدس الناس مما يزيد احتمالية انتشار الوباء وتعطيل المراجعين فاتمنى إعادة النظر فيه |
قمنا الاتصال بمقدم المقترح بتاريخ 1/8/2021 ولايوجد رد كما قمنا بالاتصال بتاريخ 2/8/2021 ولايو جد رد |
MHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-34862 | 8/1/2021 12:00:00 AM | 10/1/2021 1:35:26 AM | 8/2/2021 12:00:00 AM | |||||||
1949 | أمينة حمد | 39823666 | الغاء التصنيف إذا ممكن الواحد واصل تعبان ومافيه شدة ينتظر والتصنيف زحمة |
م الاتصال بالمراجعة وايضاح الية التصنيف لها واهميته لاكتشاف الحالات الطارئة ومعالجتها في الوقت المناسب وقد ابدت المراجعة تفهمها |
MHC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-74592 | 8/15/2021 12:00:00 AM | 1/25/2022 11:38:07 AM | 8/15/2021 12:00:00 AM | |||||||
1950 | لا يوجد | 36142228 | الحديث بأسلوب غير لائق وطرد المراجع قسم الأسنان غرفة 3 |
تم حل المشكلة مع المريضة ومعالجتها |
MHC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-57323 | 8/15/2021 12:00:00 AM | 12/9/2021 1:38:40 PM | 11/21/2021 12:00:00 AM | |||||||
1951 | صباح عبدالله سلمان | 33723356 | حضرت المريضة للمعاينة من د سميحة و كانت تتكلم بالهاتف طول الوقت علما بأن المريضة كانت حالتها حرجة و تعامل الدكتورة كان سيئا جدا و اظهرنا لها دواء سبق للمريضة اخذتة لكنها لم تعرفة و كان اسلوبها جاد و تقول ما يصير تدخلون 2 مع بعض و لما ابن المريضة طرق الباب و الدخول بعد الفحص قالت له انتظر برع |
تم الإجتماع و مخاطبة الطبيبية عن مضمون الشكوى و تنبيهها باستخدام الأسلوب المناسب لمعاملة المراجعين و مرفق رد الطبيبة على مضمون الشكوى |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-32724 | 7/4/2021 12:00:00 AM | 10/1/2021 1:46:55 AM | 7/5/2021 12:00:00 AM | |||||||
1952 | Saadia Chaudary | 33709936 | The doctor in room No 8 was rude and she was talking in the phone we were waiting for long time more than an hour and no one respond |
تم اخذ بيانات الطبيبة و الإجتماع بها و رفع مضمون الشكوى لها و تنبيهها عما تم ذكره في الشكوى و مرفق رد الطبيبة |
MHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-81487 | 7/4/2021 12:00:00 AM | 10/1/2021 1:49:54 AM | 7/11/2021 12:00:00 AM | |||||||
1953 | ريم عادل | 201103095 | 33445472 | دكتور غرفة رقم 3 عديم الأسلوب ولا يفحص الطفل جيدا بعد التحدث للشاكية |
أم للطفلة المريضة بينت انها بتاريخ 30 يوليو حضرت للمركز في الفترة الصباحية و تم تسجيلها على غرفة 3 و لم يتم اخبارها بالوقت فقط قالوا لها توجهي لغرفة 3 و عندما طرقت الباب ودخلت استاء الطبيب من ذلك و قال لها كيف تدخلين من غير ما يتم استدعاء الطفلة و بعد شرح الحالة الصحية للمريضة بأنها وقعت و جرح القلم فمها قام الطبيب بفحص فم الطفلة و لكن الأم طلبت منه فحصها بالكامل و الطبيب استاء من طلب الأم و اخبرها بأنه يعرف شغلة و عندما اخبرتة عن مشكلة ثانية للطفلة استاء ايضا من طلب الأم فقررت رفع هذه الشكوى
تم التعرف على الطبيب المعاين للمريضة في ذلك اليوم و النظر في مضمون الشكوى و تم الإجتماع مع الطبيب و مناقشة اسباب حدوث مثل هذه الردود و قد أوضح بأن أم المريضة طلبت منة معاينة إبنتها ولم يكن مستاء من ذلك فقد فحص إبنتها و عندما طلبت منة فحصها بالكامل تم شرح الطريقة العلمية لأم المريضة و إنة لا يتم فحص المريض بالكامل إلا اذا استدعت الحاجة و اذا كان هناك شك في اصابة بليغة و عندما طلبت منة معاينة أذنها فلم يستاء و قام بفحص اذن الطفلة و لكن الأم لم تكن متقبلة لرد الطبيب لها تم تنبيه الطبيب عن مضمون الشكوى و باستخدام الكلمات المناسبة التي من الممكن للمريض و المراجع تقبلها من دون انزعاج او استياء |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-91379 | 8/1/2021 12:00:00 AM | 10/1/2021 1:53:37 AM | 8/8/2021 12:00:00 AM | ||||||
1954 | لا يوجد | 38952354 | تعامل الدكتورة بغرفة 8 إسلوب جدا غير لائق تتعامل بصوت عال و تصارخ ولا تتحمل شكوى المريض |
تم الإتصال بمقدم الشكوى عدة مرات بتاريخ 5 يوليو و 11 يوليو 2021 |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-32895 | 7/4/2021 12:00:00 AM | 10/1/2021 1:59:10 AM | 7/5/2021 12:00:00 AM | |||||||
1955 | Zainab Sajed | 39189971 | حضرت المريضة للمركز الصحي وهي متعبة تشكو من آلام بالجسم و عندما فتحت الباب و طلبت من الطبيب معاينتها رد بأسلوب شديد بأن تنتظر دورها لحين معاينتها فلم تستطيع أن تنتظر اكثر ثم انصرفت |
تتم التعرف على الطبيب المعاين للمريضة في ذلك اليوم و النظر في مضمون الشكوى و تم الإجتماع مع الطبيب و مناقشة اسباب حدوث مثل هذه الردود وقد وضح بأن هناك الكثير من المرضى الذين لاينتظرون حتى يستدعون و يقومون بفتح الباب على الطبيب وقت معاينة مرضى اخرين مما يسبب إرباك و خرق لخصوصية المريض الذي تتم معاينتة فقد تم تنبيه الطبيب عن مضمون الشكوى و باستخدام الإسلوب المقبول بالرد على المريض حتى لو كان قد تعدي خصوصية مريض آخر بالعيادة. |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-67717 | 7/4/2021 12:00:00 AM | 10/1/2021 2:01:33 AM | 7/5/2021 12:00:00 AM | |||||||
1956 | محمد المطوع | 33365599 | بخصوص دكتور محمد سلامة غرفة رقم 10 ، لم يقم بالواجب الصحي لي و يريد ان يعطيني دواء كما يريد و أنا كلمتة بخصوص الأشعة لي و لم يقبل بها ، لماذا هذا الغرور و التكبر و لم يعالج |
حسب ما تم التحدث مع المريض بأنة دخل على الطبيب ولدية انتفاخ في الركبة و يشكو من الم لمدة 3 أيام كما ان لدية اشعة سابقة ولم ينظر لها الطبيب و لم يقم بفحص المريض كما ان المريض كان مصرا لاخذ مضاد حيوي و الطبيب لم يصفة لة من أجل الإنتفاخ الذي بالقدم و لم يعجبة اسلوب الطبيب و انه لم يصف لة المضاد ولم يفحصة فأخذ نسخة من الأشعة من المركز و توجه الى الخاص الذي شخصة بان لدية تمزق بالأربطة في الركبة و اعطاه Atoxia لإلتهاب الركبة و بعد البحث مع المريض عن نوع العلاج تبين انة مضاد للالتهابات الروماتزمية و ليس مضادا حيويا الإجراء المتخذ: تم رفع مضمون الشكوى و تم مناقشة اسباب حدوث مثل هذا الموقف مع المريض و لم يتم فحصة ووضح الطبيب: بأنه عاين المريض و قد اشتكى من تورم في الركبة بسبب حادث قديم و كان طلبة الأساسي صرف المضاد الحيوي و تم معاينة الركبة بالمعاينة البصرية و الشكلية من غير لمس منطقة الإصابة و كانت تبدو واضحة بأنها ملتهبة و متورمة حيث ان الموضوع قديم و لدية التهابات مزمنة في الركبة و كان الغرض من الزيارة هو صرف المضاد الحيوي . بالنسبة للمقابلة فكانت جدا عادية نفس جميع المرضى و ليس كما ذكر بالشكوى بتعالي و غرور و كان يلف و يدور على مسألة صرف المضاد الحيوي و بينت له انه يحتاج مضاد للالتهاب و ليس مضاد حيوي و انه يحتاج للمتابعة مع اخصائي و ربما يحتاج لعمل أشعة مقطعية ، كرر طلبة كذا مرة بأنه يحتاج مضاد حيوي و لم يكن هناك اي مشادة و لكن عندما خرج المريض قال بنبرة : يعني انت ماراح تكتب لي مضاد حيوي فقلت له ان حالتك مش محتاجة مضاد حيوي. |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-15672 | 8/1/2021 12:00:00 AM | 10/1/2021 2:04:44 AM | 8/8/2021 12:00:00 AM | |||||||
1957 | محمود | 36611772 | عندي مشكلة بالأسنان ولم يتم علاجي وذلك لسبب ان العيادة اعمل للحالات الطارئة مع ان حالتي طارئة |
تم التواصل بالمريض وتم معالجته بمركزه التابع له |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-87284 | 8/1/2021 12:00:00 AM | 12/9/2021 1:40:20 PM | 11/21/2021 12:00:00 AM | |||||||
1958 | -- | -- | -- | أرجو التفضل بوضع ستائر في المختبر للحصول على الخصوصية للمرأة المسلمة عند أخذ عينة الدم |
تم رفع الموضوع وعمل طلب لعمل حاجز في المختبرات وننتظر الموافقه ووضع العازل او الستائر في قسم المختبر |
SKC | Administrative | Complaint | Behavioral | Laboratory | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-58047 | 9/19/2021 12:00:00 AM | 10/3/2021 8:17:08 AM | 10/3/2021 12:00:00 AM | ||||||
1959 | وهيب عيسى الناصر | 39680011 | walnaser@agu.edu.bh | شكرا جزيلا |
نتقدم نحن كافة رؤساء الأقسام بالمركز بالشكر الجزيل لوهيب الناصر على هذه اللفته الجميلة منه ونشكره على هذه المبادرة اللطيفة التي تمنحنا الثقة لتقديم المزيد من التقدم والمثابره في العمل |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-51594 | 8/2/2021 12:00:00 AM | 10/3/2021 8:34:12 AM | 10/3/2021 12:00:00 AM | |||||||
1960 | يمن محمد صبحي | 39284579 | قسم الأسنان تخصيص كادر نسائي من الطبيبات والمساعدات لعلاج النساء خاصة اللاتي يردن هذا الأمر قسم الأسنان دزالاء وضع مساعد ذكر مع طبيبة ثم العكس وضع مساعدة أنثى مع طبيب |
تم التواصل مع المريض بخصوص وجود كادر نسائي في قسم الأسنان وقد تم إبلاغه بأن هناك طبيب أسنان في غرفة 2 وطبيبة أسنان في غرفة 1 ولكن بالنسبة للمساعدين يوجد مساعدين ومساعدات أسنان وفي بعض الأحيان يصعب تواجد الأثنين بنفس الوقت وتستطيع معالجة المريضه عند الطبيبة ويمكنه حجز الموعد وإذا كانت هناك مساعده سيتم وضعهم مع بعض لعلاج من يرغب وهذا وتفهم الوضع مع خالص تحياتنا |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-01564 | 8/15/2021 12:00:00 AM | 10/29/2023 11:21:02 AM | 10/19/2021 12:00:00 AM | |||||||
1961 | امير رشيد | المركز سيء |
تم الاتصال بالمراجع وأبلغناه بأن جميع النقاط الذي ذكرها من تأخير التسجيل والفترة الطويلة التي ينتظرونها سوف يتم التعامل معها والحد منها |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-16189 | 8/17/2021 12:00:00 AM | 10/3/2021 10:30:42 AM | 10/3/2021 12:00:00 AM | ||||||||
1962 | لا يوجد | 36766000 | صباح الخير اليوم تاريخ 21/1/2021 حضرت للمركز ودخلت على حجرة رقم 7 دكتور حامد وكانت معاملته سيئة جدا ليس لديه اي اسلوب للتعامل مع المريض |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Under Investigation | Exceeded SLA (Open) | Complaints Box | 11985 | 11985 | 21-10-98251 | 1/21/2021 12:00:00 AM | 10/3/2021 10:42:14 AM | |||||||||
1963 | اياد محمود | 39171651 | ذهبت لفحص الدم والمفروض ان يكون شهر نوفمبر ولم يكن التحاليل متوفره ذلك الوقت وعندما ذهبت تم سحب مني 6 عينات دم والتحليل غير موجود |
تم التواصل مع المريض بعد مراجعة ملف المريض الالكتروني والذي قد تبين بانه قد اتى لعمل تحاليل الدم ولم يحتوي التحليل على كافة التحاليل المطلوبة وقد ذكر المريض بانه سابقا قد تأكد مع الطبيب بان جميع التحاليل المطلوبة موجوده بالطلب وقامت د.نوره بذكر انه احد الاسباب التي قد أدت الى ذلك هو ان التحليل لم يكن موجودا في وقتها منوهة بأنه تم تذكير الأطباء من التأكد ان جميع التحاليل موجوده لجميع المرضى وقد ابدى المريض تفهمه |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Laboratory | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-99813 | 3/14/2021 12:00:00 AM | 10/3/2021 10:49:18 AM | 7/4/2021 12:00:00 AM | |||||||
1964 | عبدالله بركات | 396926269 | الحضور لتغيير الضماد قبل نصف ساعه من انتهاء الدوام الرسمي وتم رفض المعاملة والقيام بواجبهم |
تم الاتصال بالمريض وبخصوص الشكوى تم الشرح له بضرورة الحضور قبل آخر نص ساعه لتبديل الضماد القديم لأن آخر نص ساعه من الدوام تكون للحالات الطارئة واخبر المريض بان الجرح كان ينزف لذلك حضر متأخرا تم الإعتذار للمريض وإخباره بالحضور في الوقت المناسب للحصول على خدمة متميزه مشرفة التمريض سيستر شمشاد |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-26549 | 3/14/2021 12:00:00 AM | 10/3/2021 10:53:47 AM | 6/22/2021 12:00:00 AM | |||||||
1965 | jomor checko | 66302246 | since.. 2 houre waiting with child dept |
i called the father regarding his complaint he said they delay in waitting was in reception and dr. not in mch |
SKC | Administrative | Complaint | Waiting Period | Mother and Child Care | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-13381 | 4/7/2021 12:00:00 AM | 10/3/2021 11:02:24 AM | 6/22/2021 12:00:00 AM | |||||||
1966 | ابتسام عبدالنبي عبدالله | 39644235 | ارجو تحويل المواعيد الى خدمات حمل المواعيد عن اخذ موعد |
تم الإتصال بالمريضة حيث تقترح فصل المواعيد عن الخدمات حيث تم ابلاغها بان عدد المنسقين لا يسمح بفصل الخدمات عن المواعيد وسوف نحاول ان يكون التسجيل مع الخدمات بسرعه ليتم الإنجاز دون تأخير |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-08334 | 3/17/2021 12:00:00 AM | 10/3/2021 11:26:37 AM | 6/28/2021 12:00:00 AM | |||||||
1967 | KASHIF SALEEM | 35146204 | KASHIF7990@GMAIL.COM | I TOOK THE APPOINTMENT ONLINE. BUT STILL I HAVE TO TAKE THE NUMBER AND WAIT TILL THE APPOINTMENT TIME IS OVER |
WE ARE REPLYFOR THE PATIENT WHO TOOK THE APPOINTMENT BY MOH SITE THE APPOINTMENT WE ARE TOOKING MUST BE CHECKING TO OUR MESICAL RECORD TO OPEN IF THEY HAVE INSURANCE OR NOT. SO IN THE SITE WE CAN TAKE THE APPOINTMENT BUT THEY CANT OPENED THE APPOINTMENT WITH OUT THE MEDICAL RECORD. SO THE MENTION YOU MUST BE CAME TO THE HEALTH CENTER BEFOR 15 TO 20 MINUTES TO OPEN THE APPOINTMENT. |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-17693 | 1/17/2021 12:00:00 AM | 10/3/2021 11:40:42 AM | 3/28/2021 12:00:00 AM | ||||||
1968 | أحمد العوضي | 39252529 | طاقم المستشقى او العياده يقومون بعمل الممتاز |
تم التواصل مع المراجع وتم شكره على ثناءه وإطراءه على عمل الموظفين |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-37966 | 7/4/2021 12:00:00 AM | 10/3/2021 11:46:47 AM | 8/9/2021 12:00:00 AM | ||||||||
1969 | ibrahim marhoon | 33868094 | ebrahimmarhoon90@gmail.com | الرجاء التطوير بقسم السجلات ووضع موظفين لديهم حسن التعامل مع المرضى وعم تعاون القسم مع المراجعين ومواجهة المراجعين بدون إبتسامه |
الرقم لم يعد بالخدمة لهذا يوصي المراجع بتحسين تعامل الموظف مع المراجع وتم تنبيه جميع الموظفين بالتعامل الجيد مع الجميع |
SKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-98069 | 4/11/2021 12:00:00 AM | 10/7/2021 8:01:36 AM | 7/20/2021 12:00:00 AM | ||||||
1970 | سعيد حسن | 33955545 | الخدمة غير جيده بقسم السجلات |
تم التواصل مع المراجع والتعامل مع بطريقة جيده وتم تهدئته ووعده بتغيير معامله القسم لجميع المراجعين في الأيام القادمه بشكل لائق ومحترم |
SKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-90652 | 5/10/2021 12:00:00 AM | 10/7/2021 8:04:15 AM | 7/28/2021 12:00:00 AM | |||||||
1971 | عامر حسن زين الدين | 39420394 | zainuden.a@gmail.com | شكر وتقديرالى الدكتورة نوره جنيد على حسن المعامله |
تم التواصل مع المريض وتم شكره وتقديره للخدمات المقدمة |
SKC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-06289 | 8/9/2020 12:00:00 AM | 10/7/2021 8:13:45 AM | 2/2/2021 12:00:00 AM | |||||||
1972 | سعود احمد | 33131666 | somaishi5@yahoo.com | اللوحة الخارجيه للمركز قديمة ولا يقدر الشخص قراءة اسم المركز الرجاء تغيير اللوحة لأنها واجهة المركز |
تم الإتصال بالمراجع وشكره على هذا التنويه والإقتراح وتم إبلاغه بأن هناك طلب وجاري العمل على تغيير اللوحه بعد الموافقه على ذلك |
SKC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-77369 | 7/22/2020 12:00:00 AM | 10/7/2021 8:44:44 AM | 10/28/2020 12:00:00 AM | |||||||
1973 | eilbat bass lgue | 37206302 | nikulaz25@gmail.com | reception: Need Fast MCH: 1-staff is rude 2-lock of communication |
we are contact with th patient . he did not answer the call |
SKC | Administrative | Complaint | Behavioral | Mother and Child Care | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-59750 | 7/13/2020 12:00:00 AM | 10/7/2021 8:49:01 AM | 10/20/2020 12:00:00 AM | ||||||
1974 | عبدالكريم محمد رسول نشوري | 66371616 | أريد ان اشكر الموظفين كثيرا كثيرا |
تم التواصل مع المراجع وشكره على ابداء رأيه الإيجابي بالموظفين |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 21-10-97149 | 8/23/2020 12:00:00 AM | 10/7/2021 8:51:41 AM | 12/22/2020 12:00:00 AM | ||||||||
1975 | لينا درويش | 33144504 | شكوى على الطبيب سامي الصيرفي لعدم اهتمامه بالمريض |
تم الاتصال بالمريض وكذلك تم تنويه الطبيب |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-10-32966 | 8/27/2021 12:00:00 AM | 1/26/2022 8:38:45 AM | 9/1/2021 12:00:00 AM | |||||||
1976 | امينه رائد | 33254158 | الدكتور احمد موسى لعدم احترامه للمريضة |
تم الاتصال بالمريض عدة مرات ولكن لم يتم الرد |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-10-11902 | 5/15/2021 12:00:00 AM | 1/26/2022 9:01:16 AM | 5/25/2021 12:00:00 AM | |||||||
1977 | احمد الشيخ | 39431007 | تعامل الطبيبه خلود محمد بقلة احترام |
تم الاتصال بالمريض وتم تنويه الطبيب |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-10-05570 | 7/22/2021 12:00:00 AM | 1/26/2022 8:39:38 AM | 8/3/2021 12:00:00 AM | |||||||
1978 | احمد | الرقم غير واضح | شكوى بخصوص تعامل الدكتور سامي الصيرفي مع المرضى |
لا يوجد رقم تلفون ولكن تم تنويه الطبيب |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-10-21646 | 8/15/2021 12:00:00 AM | 1/26/2022 8:58:56 AM | 8/31/2021 12:00:00 AM | |||||||
1979 | Mr mohamed abdulla aldhawadi | 36555292 | doctor who sits in room 3 on fridy is very aggressive and not qualified to see patients patient request him to be changed |
called the patient many times to get details about the complain but was not responding to the phone calls on the given number |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10230 | 21-10-41086 | 1/22/2021 12:00:00 AM | 2/3/2022 9:20:16 AM | 4/8/2021 12:00:00 AM | |||||||
1980 | Msayed mujtaba sadeq | 920907415 | 36596969 | patent request to increase the manpower of yousif engineer health center in order to get a faster services for the patents
. |
regarding to the first complain the Dr incharge talked to the patient that yes because of covid situation and retirement of some doctors and resignation of other doctors we face shortage in the manpower and that i sent emails regarding this issue to the concerned people to solve the issue of manpower shortage and hopefully in the near future they can provide for us more doctors |
YAE | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-10-96702 | 1/1/2021 12:00:00 AM | 10/8/2021 10:15:20 AM | 4/8/2021 12:00:00 AM | |||||||
1981 | Msayed mujtaba sadeq | 920907415 | 36596969 | Dr ahmed moosa lacks professional attitude and conduct in dealing with patients |
regarding the professional misconduct of Dr ahmed moosa Dr incharge talked to him regarding this issue recently and he received a verbal warning regarding this issue |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-10-89468 | 1/1/2021 12:00:00 AM | 1/26/2022 8:51:25 AM | 4/8/2021 12:00:00 AM | ||||||
1982 | MRS LATIFA NABEEL | 66662766 | DR SABER ELGARHEY WHO CONSULTS THE PATIENTS IN ROOM 15 IS VERY RUDE AND INSULTS THE PATIENTS |
THE ADMINSTRATOR TALKED TO THE PATIENT ON 12 APRIL 2021 TO ASK ABOUT THE COMPLAIN BUT WANTS ONLY FROM US TO TALK TO DR SABER REGARDING THIS ISSUE . THE DR SAID THAT WAS DUE TO THE OVERLOAD OF THE PATIENT , IT WAS VERY STRESSFUL DUTY , HE PROMISED TO MODIFY HIS BEHAVIOUR |
YAE | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-10-66409 | 12/19/2020 12:00:00 AM | 10/8/2021 10:31:33 AM | 12/19/2020 12:00:00 AM | |||||||
1983 | يونس مجيد عبد العال | 33445567 | وصلت عند الساعه 4:55 مساء لقسم الرعاية سوء تنظيم وانتظار اكثر من 25 دقيقة فقط للحصول على اجابة في حال وجود مستلزمات الاطفال (الحفاظات) وعدم الحس بالمسؤولية |
تم الاتصال بصاحب الشكوى وتم حل المشكلة |
YAE | Administrative | Complaint | Waiting Period | Mother and Child Care | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-10-26211 | 3/10/2021 12:00:00 AM | 1/26/2022 8:50:23 AM | 4/11/2021 12:00:00 AM | |||||||
1984 | MR MOHAMED JAWAD ISMAEEL | 600311848 | 39802125 | DR MAGDI IS CARLESS DOCTOR WHO QUICKLY JUDGES ALL PATIENTS THAT THEY ARE CORONA CASES AND REFERS THEM TO THE EXHIBITION CENTER WITHOUT PROPER EVALUATION OF THE CASES |
DR INCHARGE TALKED TO BOTH THE PATIENT AND PHYSICIAN TO INQUIRE ABOUT THE MATTER , THE PATIENT WAS UNDER THE STRESS OF HIS SON HAVING A MAJOR SURGERY WAS DONE AND ON TOP OF THAT HAD FEVER AND GENERALIZED BODY PAIN WHICH COULD HAVE BEEN CORONA SYMPTOMS , THE DOCTOR SAW HIM AND HAS SEEN THAT HE HAS MULTIPLE CHRONIC DISEASES SO HE WROTE FOR HIM IVF AND PERFALGAN AND TOLD HIM THAT HE WILL REFER HIM TO DO CORONA TESTING BUT THE PATIENT UPON HEARING THAT HE HAS TO DO CORONA TEST WAS UPSET MORE AND STARTED URGUING WITH THE DOCTOR AND LEFT THE HEALTH CENTER WHICH WAS NOT DR MAGDI FAULT, THEN THE PATIENT WENT TO ALAMAL PRIVATE HOSPETAL AND DID HIS TREATMENT THERE |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-10-09928 | 3/17/2021 12:00:00 AM | 1/26/2022 8:48:56 AM | 4/8/2021 12:00:00 AM | ||||||
1985 | BAHGWAN LADHARAM | 39691500 | THE HEALTH CENTER IS OVER CROWDING |
تم الاتصال بالمريض اكثر من مرة ولم يتم الرد |
YAE | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-10-24314 | 7/24/2021 12:00:00 AM | 10/8/2021 11:19:22 AM | 8/3/2021 12:00:00 AM | |||||||
1986 | ماهر | 39884063 | تستحقون الامتياز - خدمة مميزة وتعامل جيد جدا بوركت جهودكم |
YAE | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-10-50109 | 4/14/2021 12:00:00 AM | 1/25/2022 2:54:15 PM | 4/8/2021 12:00:00 AM | |||||||||
1987 | رنا فيصل حماده | 33753157 | قسم الرسبشن الموظف في الكونتر رقم 3 اخبرته اني اجريت عمليه واحتاج موعد سريع فأخبرني ان اتوجه الى الغرفة رقم 9 وبعد انتظار اخبروني ان موعدي الساعه 1:15 وهو اخبرني بأن عشر دقائق فقط انتظر كان وقتها الساعه 11:47 وعندما راجعته كانت الساعه 12:09 وعاملني بإسلوب سيء لا يمكن ان يكون موظف استقبال بهذه الصوره |
تم الاتصال بالمريضة ولكن لم يتم الرد وتم التنويه على المنسقين |
YAE | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-10-69500 | 7/28/2021 12:00:00 AM | 10/8/2021 1:41:27 PM | 8/10/2021 12:00:00 AM | |||||||
1988 | ابراهيم الحافظ | 39689659 | كثرة الذباب في المركز، وهل هذا مركز صحي؟ |
تم التواصل مع مع المراجع، واخبرنا عن مدى استيائه من حالة المركز بهذا الشكل، من جهتنا اخبرناه انه هناك جهاز على الباب يمنع دخول الذباب، واحيانا يكون خلل فيدخل الذباب الى المركز. كما تم التنبيه على رؤساء مجلس الادارة على الانتباه الى موذوع النوافذ وعدم تركها مفتوحة بدون تور. |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 21-10-24843 | 10/9/2021 12:00:00 AM | 10/10/2021 10:23:14 AM | 10/10/2021 12:00:00 AM | |||||||
1989 | ام احمد | 39225554 | المقترح المطروح ان يوضع جهاز اسكنر في غرفة الطبيب لكي يتسنى له وضع التقارير المرضية وادخال بيانات المريض ، المركز يفتقد هذه الخدمة |
تم التواصل مع المريضة يوم الثلاثاء تاريخ 25-1-2022 الساعة 12:30 مساء و كان مقترح المريضة ان يتم توفير جهاز اسكانر في غرفة كل طبيب لكي يتسنى وضع تقارير المرضية و بيانات المريض من المستشفيات او العيادات الخاصة في ملف المريض الالكتروني لكي يتسنى للطبيب في المركز الصحي متابعة معلومات المريض بسهولة و حيث ان المريضة كان معها نتائج فيتامين د من احد المستشفيات الخاصة و كانت تود ارفاقه في ملفها الالكتروني و لم يتسنى لها ذلك لعدم وجود هذه الخدمة و تم شرح نقطة ان بإمكان الطبيب ادخال معلومات الطبيب يدويا بدون الحاجة الى السكانر بالإضافة الى انه سيتم رفع المقترح الى الإدارة لدراسته.
هذا مالزم توضيحه ولكم جزيل الشكر د.ايمان عبدالله القائم بأعمال نائب رئيس مجلس الإدارة مركز محمد جاسم كانو الصحي |
MJK | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 21-10-41646 | 9/22/2021 12:00:00 AM | 1/25/2022 1:21:40 PM | 1/25/2022 12:00:00 AM | ||||||||
1990 | محمد البيه | 760351775 | 36089004 | الدكتور الموجود بغرفة 6 يوم 23/12/2021 الساعة 10:10 صباحا لا يمكن أن يكون طبيب يعالج المريض حيث أنني في اشد انواع التعب ولم يهتم حتى لكتابة اي ادوية رغم الاعراض منها تورم القدم اكزيمة حادة في كل الحسم حتة التحاليل غير موجودة على السستم |
تم التواصل مع المريض بخصوص الشكوى المقدمة منه على دكنور أمجد حنا ,حيث افاد انه قام بمراجعة المركز الصحي تاريخ 22/12/2020 بسبب الام في المفاصل و حساسية في الجلد و حسب كلامه لم يبدي الطبيب الأهتمام الكافي لعلاج حالته و طلبه منه فقط عمل تحايل دم و عند ذهابه اليوم التالي لعملالتحاليل في المختبر تفاجئ المريض ان التحاليل لم تكن مسجلة مما اضطره للتسجيل على طبيب اخر لادخال التحاليل . تم مناقشة الطبيب في الشكوى حيث أفاد انه قام بتحويل المريض لعيادة الجلدية في مستشفى السلمانية(تم التاكد من وجود التحويل من خلال الملف الألكتروني ) و تسجيل التحاليل لكن ليس لديه علم لسبب عدم وجودها في السيستم . تم التنبيه على الطبيب بتحسين أسلوب التواصل مع المرضى و اعطاء المريض الأهتمام الكافي. تم التوضيح للمريض بقيام الطبيب بتحويله على عيادة الجلدية حيث أفاد انه لم يكن لديه علم بذالك وتم ابلاغه بتنبيه الطبيب حيث ابدى شكره للتواصل معه . |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-70231 | 1/10/2021 12:00:00 AM | 10/10/2021 10:49:58 AM | 1/11/2021 12:00:00 AM | ||||||
1991 | فاتن عوض | 800409760 | 36008447 | الدكتورة منى غرفة 4 تعامل الدكتورة الاأخلاقي وغير مهني وتصرفها معي كأنني مريضة معدية واسلوب في الكلام لا يدل على اسلوب دكتورة تتابغ مريض |
تم التواصل مع المريضة بخصوص الشكوى المقدمة منها على الطبيبة منى ابو السعود,حيث افادت المريضة انها قامت بمراجعة المركز الصحي تاريخ 11/12/2020 بسبب التهاب في العين وقامت الطبيبة بالطلب من زوجها الأنتظار في الخارج بأسلوب غير جيد و عند قيام المريضة بأنزال الكمام من اجل التكلم بصورة اوضح طلبت منها الطبيبة وضع الكمام ايضا بأسلوب مستفز حسب كلام المريضة و قامت الطبيبة بصرف مرهم للعين في حين المريضة كانت تريد مضاد حيوي . تم التوضيح للمريضة بوجود اجراءات احترازية متبعة حاليا خلال جائحة كورونا من حيث حضور المريض فقط و التزام المريض بالكمام و ايضا تم توضيح ان المرهم الموصوف لها يحتوي على مضاد حيوي موضعي وان في حال عدم تحسن المريض على العلاج الموضوعي يتم اعطاءه المضاد الحيوي عن طريق الفم . تم ابلاغ الطبيبة بالشكوى و التنبيه عليها بتحسين أسلوب التواصل مع المرضى. تم ابلاغ المريضة بتنبيه الطبيبة وأبدت المريضة تفهمها للاجراءات الأحترازية و شكرها للتواصل معها . |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-66104 | 1/10/2021 12:00:00 AM | 10/10/2021 10:54:48 AM | 1/11/2021 12:00:00 AM | ||||||
1992 | nabeena banu | 821022571 | 33308722 | room3 dr. hesham mohamed i had my corona test 2 days before and was negative but since 2 days severly suffering from throat pain and also ear pain but the above said doctor didin't even do any proper test not even giving medicines how to get healed |
تم التواصل مع المريضة بخصوص الشكوى المقدمة منها على الطبيب هشام شحاتة ,حيث افادت المريضة انها قامت بمراجعة المركز الصحي تاريخ 14/12/2020 وهي تعاني من الام في الحلق ولم يقم الطبيب بفحصها و طلبت من الطبيب تسجيل مضاد حيوي لها لكن الطبيب رفض و قام بأعطاءها ادوية اخرى و ابلغها انه سيقوم بتحويلها لعمل مسحة فحص الكوفيد 19 مع العلم انها قامت بأجراء الفحص قبل ثلاث ايام . تم مناقشة الطبيب في الشكوى حيث أفاد انه حسب تقييمه لم تكن المريضة في حاجة لمضاد حيوي و تم التنبيه على الطبيب بفحص المريض قبل تحويله لعمل المسحة. تم ابلاغ المريضة بتنبيه الطبيب و تم شرح البروتوكل العلاجي لها و أبدت المريضة تفهمها و شكرها للتواصل معها . |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-82516 | 1/10/2021 12:00:00 AM | 10/10/2021 11:00:51 AM | 1/11/2021 12:00:00 AM | ||||||
1993 | علي حسن | 33845032 | تأخير في اخذ الموعد والمعاملة السيئة من قبل الموظفين |
تم التواصل مع مقدم الشكوى وتنبيه الموظفين لعدم التكرار |
MHC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-15850 | 9/1/2021 12:00:00 AM | 10/10/2021 11:05:26 AM | 9/2/2021 12:00:00 AM | |||||||
1994 | علي حسن | 33845032 | تأخير في اخذ الموعد والمعاملة السيئة من قبل الموظفين |
تم التواصل مع مقدم الشكوى وتنبيه الموظفين لعدم التكرار |
MHC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-24909 | 9/1/2021 12:00:00 AM | 10/10/2021 11:05:48 AM | 9/2/2021 12:00:00 AM | |||||||
1995 | نسيبة خليفة | 39915444 | عزل كونتر الرعاية عن المرضى المنتظرين وذلك بسبب خصوصية المريض المراجع الاحراج الذي يتسبب من الاسئلة المطلوبة في كونتر الرعاية بحضور وسماع من المراجعين المنتظرين |
تم التواص مع المراجعة وشرح اهمية الأسئلة التي تسألها لاموظفة وتم التناقش مع طبيبة الرعاية لإيجاد حل بخصوص الأسئلة |
MHC | Administrative | Suggestion | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-10-02160 | 9/26/2021 12:00:00 AM | 10/10/2021 11:25:49 AM | 10/10/2021 12:00:00 AM | ||||||||
1996 | khalid abdulla omar | 940107147 | 33200165 | buwaled2@hotmail.com | تنظيم صفوف المرضى إلى خارج العيادة قبل دخولهم للعيادة وعمل طابورينطابور لمرضى الأسنان وطابور آخر للمرضىحتى لا تكون عشوائية في توزيع الأرقام عند الدخول ويتأخر القادمون باكراً على باقي المرضى |
تم الأتفاق مع حراس الأمن على ترتيب وضع المرضى في طوابير ولكن توزيع أرقام الأسنان يتم مع بدء وقت الدوام الرسمي |
BCC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 21-10-62434 | 9/20/2021 12:00:00 AM | 1/25/2022 1:18:31 PM | 10/12/2021 12:00:00 AM | ||||||
1997 | آمال | 36494606 | اشارت الى ممتاز الى جميع نقاط الرضا عن خدمة المركز الدكتورة الراقية في التعامل الانسانية جداً في غرفة 18 ، الله يزيد من امثالها الدكتورة ندى درويش، تعاملت الدكتورة مع المريضه عايدة بحب وطمنتها وطمنتي اتحمل فيها. |
تم الاتصال بالمريضه آمال من قبل الدكتورة ندى درويش وقد اثنت المريضه على الدكتورة وعلى الخدمات المقدمة بالمركز وبينت لها الدكتورة ندى بأننا جميعا لخدمة ابناء وطننا الغالي و جميع المواطنين والمقيمين وهذا واجب انساني. |
SJC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-74377 | 9/17/2021 12:00:00 AM | 10/15/2021 7:57:06 AM | 9/19/2021 12:00:00 AM | ||||||||
1998 | السيد علي الوداعي | 39692169 | اشار الى ممتاز لجميع نقاط الرضا عن خدمات المركز وقدم شكر وتقدير الى الدكتورة ايمان الماجد على حسن المعاملة والاخلاق |
تم الاتصال بالمريض من قبل الدكتورة ايمان الماجد وقد اثنى المريض على الدكتورة وعلى الخدمات المقدمة بالمركز وبينت له الدكتورة ايمان بأننا جميعا لخدمة ابناء وطننا الغالي و جميع المواطنين والمقيمين وهذا واجب انساني. |
SJC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-13053 | 9/8/2021 12:00:00 AM | 10/15/2021 8:05:06 AM | 9/9/2021 12:00:00 AM | ||||||||
1999 | ام حسين | 33860615 | بالنسبة الى الرضا عن خدمات المركز ، اشارت بممتاز الى رأيك في تعامل موظفي المركز عامة و مدى رضاك عن الخدمة ، وشارت الى جيد تقييمك لسرعة الخدمات المقترحات / الملاحظات: الصيدلية المطلوب ادوية الامراض المزمنة التي تسلم من الصيدلية مباشرة ، تعامل مثل التي تطلب اولين تحضر في أكياس ويصرف مال شهرين بدل شهر ولكم جزيل الشكر. |
تواصلت السيدة فاطمة كويتان مع المريضة ووضحت التالي: تم توفير خدمة التوصيل لمدة شهرين لأكثر من سبب ومن أهمها تشجيع المراجعين على طلب الأدوية الكترونياً بدل الحضور والانتظار وقد يتسبب ذلك في نقل العدوى. لذا طلبت من المريضى طلب الادوية عبر الموقع حتى تحصل على استلام شهرين. |
SJC | Administrative | Suggestion | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-43493 | 10/7/2021 12:00:00 AM | 10/15/2021 9:13:42 AM | 10/7/2021 12:00:00 AM | ||||||||
2000 | لا يوجد اسم | لا يوجد | لا يوجد | اشار المريض الى ممتاز لجميع نقاط الرضا عن الخدمة المقدمة بالمركز. |
اشار المريض الى ممتاز لجميع نقاط الرضا عن الخدمة المقدمة بالمركز. |
SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-34517 | 10/3/2021 12:00:00 AM | 10/15/2021 9:16:37 AM | 10/3/2021 12:00:00 AM | |||||||
2001 | لا يوجد | لايوجد | لا يوجد | ارجاع صورة الشيخ خليفة بن سلمان وإلا سوف يتم محاسبة المعني |
SJC | Administrative | Enquiry | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-98607 | 10/5/2021 12:00:00 AM | 10/15/2021 9:21:42 AM | 10/5/2021 12:00:00 AM | ||||||||
2002 | محسن عبدالغفار محسن جعفر | 35518923 | واجهتني اليوم مشكلة مع موظف الاستقبال رجل سمين يلبس ثوب إن كان رقمي 96 وأتى رقمي على البنت الموظفة التي بجانبه ولما أتى دخلت بنت قبلي بدون رقم وذهبت الى الرجل وكان رقمه 92 ....دايركت بيخرج 97 وقال هل انت هنا وقلت له البنت اخذت رقمي اشار بصبعته وقال اذهب الى البنت بطريقة ابتزازية قدام الناس وقلت له انت ليس محترم وهذا المشهد اشاهده يقوم بسوالف مع البنات والشباب يقوم بحتقارهم وفي الفتره الاخيرة كرهت أتي الى المستشفى بسبته لماذا البنات يستدرجهم بالسوالف والضحك والشباب بالمزاج الآ أخلاقي وأرجو محاسبته وأرجو العذر ماقمت بكتابة هذه الى أن رأيته كثير. |
تم التواصل مع المريض بعد ان تم مناقشة الشكوىى مع الموظف وتوحيهه لعدم تكرار هذه المشكله مرة أخرى، وقد شكر المريض على الاهتمام والتواصل |
SJC | Administrative | Complaint | Behavioral | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-84124 | 10/3/2021 12:00:00 AM | 10/15/2021 9:39:24 AM | 10/7/2021 12:00:00 AM | |||||||
2003 | فاطمة سيد أحمد | 66990511 | اشارت الى ممتاز لجميع نقاط الرضا عن خدمات المركز، المقترحات: تنظيف تابعات التهوية في قسم الانتظار المرضى للسقف، نوع الشكوى: تنظيف (نظافة) السقف في صالة الانتظار للمرضى. |
تم التواصل مع المريضه من قبل إداري المركز السيد حمد وقد بين لها ان هناك مشروع لتغيير اسقف المركز بإذن الله تعالى، ونحن نتابع الموضوع |
SJC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 21-10-89018 | 10/7/2021 12:00:00 AM | 2/10/2022 12:15:02 PM | 10/10/2021 12:00:00 AM | |||||||
2004 | زهراء | 39585001 | اشارة ممتاز الى رأيك في تعامل موظفي المركز عامة، وجيد الى تقييمك لسرعة الخدمات، المقترحات: الرجاء اتاحة امكانية عمل مواعيد المدارس في الفترة المسائية نظراً لصعوبة أخذ موعد وقت العمل |
تم التواصل مع المريضه ووتم التوضيح بأمكانية حجز الموعد صباحا او مساء |
SJC | Administrative | Suggestion | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-59719 | 10/5/2021 12:00:00 AM | 10/15/2021 10:00:43 AM | 10/6/2021 12:00:00 AM | ||||||||
2005 | لا يوجد | لا يوجد | لا يوجد | لا يوجد موظفة الى استقبال مكالمات الاسنان وكنت محتاجه، نوع الشكوى: الاسنان لا توجد موظفة لستقبال مكالمات واطريت اجي الى وحتى اخبرهم |
لا يوجد موظف ثابتت في قسم الاسنان حيث لا يستدعي بقاء موظف في الكونتر وبإمكان تقديم جميع الخدمات اللازمة في قسم التسجيل في الطابق الارضي
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SJC | Administrative | Complaint | Facilities and Services | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-84512 | 9/1/2021 12:00:00 AM | 1/26/2022 10:15:49 AM | 9/1/2021 12:00:00 AM | ||||||
2006 | لا يوجد | لا يوجد | لا يوجد | اشارت ممتاز الى جميع نقاط الرضا عن خدمات المركز، المقترحات: االرجاء توفير أخصائيات علاج طبيعي لعلاج النساء حسث الذي يعالج المريضه رجل رغم وجود اخصائيات للأسف |
بعد التواصل مع المعنين بالعلاج الطبيعي تبين ان المريضه متأخرة عن موعدها ساعة ، وفي ذلك اليوم هناك أخصائيتان مريضتان وقد اقترحو عليها اخصائي وقد رفضت وقت عالجتها اخصائية العلاج الطبيعي. |
SJC | Administrative | Suggestion | Physiotherapy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-89151 | 9/6/2021 12:00:00 AM | 10/15/2021 10:21:17 AM | 9/6/2021 12:00:00 AM | |||||||
2007 | علي شبر | 36490999 | التقييم: ممتاز في رأيه في تعامل موظفي المركز عامة، وسيئ الى تقييمك لسرعة الخدمة ومدى رضاك عن الخدمة المقدمة الانتظار لمدة ساعتين من أجل فحص HP، لطفلة من اجل التطعيم، نوع الشكوى: شيئ خطر في ضل الاوضاع الراهنة ولا يمكن للأطفال الانتظار |
تم عمل طلب من قبل مسؤلة قسم المختبر لأيضافة كونتر و حاسوب اي صحة، لإجراء التحاليل السريعه مثل HP من اجل التقليل من وقت الانتظار، وقد تم برمجة الارقام كذلك واضافة هذه الخدمة |
SJC | Administrative | Complaint | Waiting Period | Laboratory | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-64895 | 8/29/2021 12:00:00 AM | 10/15/2021 10:44:58 AM | 8/29/2021 12:00:00 AM | |||||||
2008 | shareefa al doseri | 394410233 | إبداء أهتمام أكثر بمريض الضغط والسكر... حتى وإن لم يكن لديه موعد لأننا لا نذهب للمركز إلا للضرورة ... الرجهء تنبيه قسم التمريض على الأقل لفحص المريض وطمأنته.أنا مريضة سكر وضغط ولدي جهاز بالمنزل عملت الضغط وأظهرت النتيجة أن الضغط مرتفع وذهبت للمركز للتأكد من صحة قراءة الجهاز ولكن قسم التمريض لم يبدي أي أهتمام كما أن مواعيد الأطباء أنتهتفهل يعقل هذه المعاملة لمريض الضغط والسكر |
تم التواصل مع المريضة من قبل قسم التمريض وتم شرح آلية فحص الضغط ووجوب الحصول على أمر من الطبيب في السيستم. |
BCC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 21-10-71712 | 10/17/2021 12:00:00 AM | 10/19/2021 2:15:33 PM | 10/19/2021 12:00:00 AM | |||||||
2009 | - | - | 38399111 | عدم الاتصال بالمريض في يوم الموعد وعدم الرد على الاتصال للسؤال والاستفسار |
تم الاتصال والهاتف مغلق |
JHC | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-10-96313 | 10/24/2021 12:00:00 AM | 10/26/2021 8:32:31 AM | 10/26/2021 12:00:00 AM | ||||||
2010 | جعفر عبدالنبي عبدالكريم شهاب | 36670003 | shehabi1@hotmail.com | عن تاريخ 27-10-2021م الساعه الخامسه صباحاً انتظرت في الصيدله مدة لا تقل عن 20 دقيقة ولا يوجد أحد يخدم المرضى !!! لماذا |
تم التواصل مع المريض من قبل مسؤل الصيدليه وقد تبين التالي: بحسب رد الموظفه المناوبه أن المريض لم يأخذ رقم من الجهاز وإتجه إلي آخر منضده للصرف وهي جالسه علي منضده الصرف الأولي الخاصه بذوي الإحتياجات الخاصه وظل ينتظر في حين أنها كانت تصرف للمرضي بالأرقام , وعندما بدأيطرق علي منضده صرف الأدويه إنتبهت له وإستدعته وصرفت له وأوضحت له بأنه يجب أخذ رقم حيث سيتم اتلصرف حسب التسلسل الرقمي. وأغلق الملف |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-28385 | 10/27/2021 12:00:00 AM | 1/26/2022 6:56:25 AM | 10/30/2021 12:00:00 AM | ||||||
2011 | شكوى بديل للدكتورة سلوى السماك | لا يوجد | لا يوجد | لا يوجد | الرجاء بديل الدكتورة سلوى السماج |
تم التواصل مع الطبيبة وتم تسوية الموضوع وقد اغلق الملف.. |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-79697 | 10/25/2021 12:00:00 AM | 11/13/2021 3:11:37 PM | 10/25/2021 12:00:00 AM | |||||
2012 | 33338143 | لا يوجد | 33338149 | لقد دخلت على الدكتورة ولم تعطيني الادوية والسبب تريد رؤية المريضة والملريضة كبيرة في السن ولا تستطيع انه تأتي -ضد الدكتورة منى غلوم |
بعد التواصل مع الدكتورة منى تبين ان المريض يريد ادوية للإحتقان والزكام بدون وجدود المريض وقد تم التواصل مع المريض للتوضيح واغلق الملف |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-48468 | 10/15/2021 12:00:00 AM | 1/26/2022 9:37:56 AM | 10/15/2021 12:00:00 AM | ||||||
2013 | 32253683 | لا يوجد | 32253683 | خروج الدكاترة من الغرف لمدة طويلة وتقديم ناس في الدخول وعدم الرغبة في العمل والعمل بدون نفس. |
تم التواصل مع المريض من قبل الدكتوره المسؤلة وتبين انه لم يتأخر سوى دقيقة واحدة حيث انه موعدة الساعه 18:40 وتم ادخاله الساعه 18:41 وقد اغلق الملف |
SJC | Administrative | Complaint | Waiting Period | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-95487 | 10/18/2021 12:00:00 AM | 1/26/2022 9:38:52 AM | 10/18/2021 12:00:00 AM | ||||||
2014 | أمين حسن | 66331008 | ameen.23@msn.com | الدكتور سامي غرفة 18 رفض معاينة المريض بحسب ان النظام لا يسمح له برؤية المريض له بموعده المسجل وهو كان شاغراً وزيادة على ذلك أدخل المريض الذي بعدنا وقت البلاغ الساعه 11 مساءً تكمله زيادة عدد الموظفات في الصيدلية لأن موظف واحد لا يمكن تخليص المعاملة بسرعه وقت على الاقل موظفين وشكراً. |
تم التواصل مع المريض وتم توضيح التالي: يتم جدولة عدد الموظفين لكل ساعه عمل نظرا لعدد المراجعين وذلك يتضح من خلال الإحصائيه المرصوده لكل ساعه وقد اغلق الملف |
SJC | Administrative | Complaint | Waiting Period | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-54403 | 10/21/2021 12:00:00 AM | 1/26/2022 9:35:23 AM | 10/21/2021 12:00:00 AM | ||||||
2015 | أمين حسن | 66331008 | الدكتور سامي غرفة 18 رفض معاينة المريض بحسب ان النظام لا يسمح له برؤية المريض له بموعده المسجل وهو كان شاغراً وزيادة على ذلك أدخل المريض الذي بعدنا وقت البلاغ الساعه 11 مساءً تكمله زيادة عدد الموظفات في الصيدلية لأن موظف واحد لا يمكن تخليص المعاملة بسرعه وقت على الاقل موظفين وشكراً. |
تم الاتصال من قبل مسؤلة الصيدلية حيث بينت انه يتم وضع جدول الموظفين على النحو التالي عدد الموظفين لكل ساعه عمل نظرا لعدد المراجعين وذلك يتضح من خلال الإحصائيه المرصوده لكل ساعه, وتم وضع جهاز الأرقام حتي يتم خدمه المراجع حسب وقته.
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SJC | Administrative | Suggestion | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-22889 | 10/21/2021 12:00:00 AM | 1/26/2022 10:23:37 AM | 10/26/2021 12:00:00 AM | ||||||||
2016 | سعاد | 34054044 | أرجو احضاري الى المركز وسوف ابين لكم اقتراحي اسلوب الدكتورة منى غلةم غير لائق مع المرضى وارجو تعليمها الاسلوب قبل العلاج |
تم التواصل مع المريضه وقد اغلق الملف |
SJC | Proffesional | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-69132 | 8/14/2021 12:00:00 AM | 11/13/2021 3:08:46 PM | 8/15/2021 12:00:00 AM | |||||||
2017 | المهندس محمد الساري | 33339623 | mohdjms@works.gov.bh | لا يوجد دكتور في الصباح دائماً الموجودين نساء لماذا لا يوجد رجال دكتور، محاولة الحجز اونلاين لكن للأسف لا يوجد دكتور رجال |
تم الاتصال بالمريض من قبل رئيس الاطباء وقد تم التوضيح بأن طبيب الفترة الصباحية لذلك اليوم كان يغطي في موقع آخر ، وقد اثنى على خدمات المركز المميزة وشكر الجميع |
SJC | Administrative | Complaint | Appointments | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-13666 | 8/4/2021 12:00:00 AM | 10/30/2021 11:52:57 AM | 10/5/2021 12:00:00 AM | ||||||
2018 | Manal | لا يوجد | لا يوجد | A Big Thank you for Dr.Nada (R.18) for being a Doctor and being such a nice Human. |
SJC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 21-10-31524 | 10/4/2021 12:00:00 AM | 2/3/2022 9:12:22 AM | 8/4/2021 12:00:00 AM | ||||||||
2019 | 36740700 | لا يوجد | 36740700 | سوء المعاملة من قبل الدكتورة حجرة 13
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تم التواصل مع المريض وتم تسوية الموضوع واغلق الملف |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-10143 | 8/6/2021 12:00:00 AM | 1/13/2022 2:43:04 PM | 8/6/2021 12:00:00 AM | ||||||
2020 | لا يوجد | لا يوجد | قسم الطب العام دكتورة سلوى السماك غرفة 12 لم تقم بمعاينة الطفل بشكل جيد وكانت ملتهية بالهاتف النقال وأسلوب تعاملها لم يكن لبق ولم تتمكن من أخذ درجة حرارة الطفل بشكل صحيح |
تم التواصل و التنبيه على الطبيبة، وقد اغلق الملف |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-35318 | 8/10/2021 12:00:00 AM | 11/4/2021 8:58:58 AM | 8/10/2021 12:00:00 AM | |||||||
2021 | علي رضي حسن | 610129210 | الى مسؤالة التمريض بمركز الشيخ جابر الصحي بعد التحية: من خلال ترددي على المركز الصحي مراراً وتكراراً وددت أن أتقدم بالشكر والتقدير والاحترام الى كل من: 1-الدكتورة تهاني الراشدي غرفة رقم3 د.ايمان الماجد غرفة رقم 5 د.زينب حبيل غرفة رقم 10 د.ندى درويش غرفة رقم18
وذلك لما لمسته منهن من اهتمام ورعاية مخلصة واجتهاد في عملهن دون كلل أو ملل. وفقهن الله في عملهن دائماًوأبداً مع خالص تحياتي |
تم التواصل من قبل الدكتورة ندى درويش رئيس الاطباء وقد شكر الاطباء المعنيين وجميع الطاقم الطبي والادارة على الجهود الواضحة ، وبادرت الدكتورة بشكره لهذه اللفته المميزة وبينت له ان هذا واجب يقدمه الاطباء لخدمة المرضى والمراجعين. |
SJC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-28226 | 6/13/2021 12:00:00 AM | 10/30/2021 1:03:13 PM | 6/7/2021 12:00:00 AM | ||||||||
2022 | سيد علوي احمد | 33770716 | خدمة الاسنان غرفة 5 بتاريخ 2-6-2021 صباحاً كانت ممتازة جداً تعامل وأداء رائع
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تم التواصل مع المريض من قبل رئيس قسم الاسنان وقد تم شكره على هذا التقدير والمدح وقد بينت له اننا جميعاً ممتنون لتقديم افضل خدمة لجميع المرضى |
SJC | Administrative | Appreciation | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10230 | 21-10-94173 | 6/28/2021 12:00:00 AM | 2/3/2022 9:11:54 AM | 6/28/2021 12:00:00 AM | ||||||||
2023 | لا يوجد | لا يوجد | لا | تواجد المرضى الساعه 1:50 دقيقة صباحاً مع عدم وجود موظفين في قسم الاستقبال من الممكن التأكد من الكامرات |
تم التنبيه على الكاتب في آخر ليل على ضرورة اخبار الحارس بالتواجد بالقاعه عند مغادرة الكونتر لسبب ما
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SJC | Administrative | Complaint | Waiting Period | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-92181 | 10/3/2021 12:00:00 AM | 10/30/2021 1:35:04 PM | 10/3/2021 12:00:00 AM | ||||||
2024 | لا يوجد | عبر المريض عن ممتاز لجميع الخدمات المقدمة والرضا العام |
SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-10-62165 | 10/3/2021 12:00:00 AM | 10/30/2021 1:39:14 PM | 10/3/2021 12:00:00 AM | ||||||||||
2025 | NIL | انتون ممتاز جدان احسن وزارة في بحرين من درج اولة لا احد يشكو من شي ولا شي الله يهديكم جميعن |
الاستبانة تضمنت تقييما بممتاز لجميع عناصر التقييم |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 21-10-49781 | 10/26/2021 12:00:00 AM | 10/31/2021 8:26:22 AM | 10/26/2021 12:00:00 AM | |||||||||
2026 | NIL | يعطيكم العافية كل طاقة الجهود |
الاستبانة تضمنت تقييما بممتاز لجميع عناصر التقييم بدون معلومات تواصل مع المراجع |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 21-10-13802 | 10/26/2021 12:00:00 AM | 10/31/2021 8:28:37 AM | 10/26/2021 12:00:00 AM | |||||||||
2027 | Mohammad Nazir | 920913903 | 36109574 | munch230@gmail.com | The father complain that his daughter during the visit to the helath center for child screening service faced a delay in the service by the physican in room no 2, and the priority should be there for children during the COVID 19 period. The patient was called by the head of incharge and child was examined, expained the shortage of physican on that day and the time he reached to the doctor was during her break time |
A meeting was conducted with head of department to discuss the important of effective communications with the clients. |
ISC | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10910 | 10859 | 21-10-53115 | 9/27/2021 12:00:00 AM | 11/11/2021 7:45:26 AM | 9/28/2021 12:00:00 AM | |||||
2028 | ALI | 670103373 | 3724240 | NOTAVAILBLE | A complain was written asking for close follow up for the chronic disease patients especially the DM. Prolong period of waiting until the next appoint for Central DM patients. Patient does not reciive the calls Informing the patient about his lab reports of HBA1C as normal but infact it was high. |
The head of the health center contacted the patient and provided a close follow up with the CDC doctor for more explalntion and treatment of his condidtion |
ISC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10910 | 10910 | 21-10-38751 | 8/1/2021 12:00:00 AM | 10/31/2021 4:43:47 PM | 9/14/2021 12:00:00 AM | |||||
2029 | NONAME | 00000 | 00000 | NOTAVAILBLE | Thank you notes for the reception department staff. |
Thank you notes was given to the reception department. |
ISC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10910 | 10910 | 21-10-13790 | 7/19/2021 12:00:00 AM | 10/31/2021 4:44:47 PM | 7/19/2021 12:00:00 AM | ||||||
2030 | NONAME | 0000 | 00000 | NOTAVAILBLE | Asked the receptionest staff to help me in regestring for the online COVID vaccine, she was not willing to help.
|
Inform the reception staff to cooperate with elderly and special needs in regestring for the COVID vaccine Pateint got regesterd for the vaccine |
ISC | Administrative | Enquiry | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10910 | 10910 | 21-10-38933 | 4/13/2021 12:00:00 AM | 10/31/2021 4:45:51 PM | 4/13/2021 12:00:00 AM | ||||||
2031 | Lordin | 000 | 39793784 | not aavailble | The patient complain aniut the pharacy staff when she asked for her chronic disease medications, she was rude and refused to dispense the medicatiions because her card was expierd. |
Meeting with head of pharmacy department to discuss the issue patient recived her medication and apologized from the department of pharmacy |
ISC | Proffesional | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10910 | 10910 | 21-10-95416 | 8/24/2021 12:00:00 AM | 10/31/2021 4:17:56 PM | 8/24/2021 12:00:00 AM | |||||
2032 | سارة يونس | 960900551 | 36000611 | سوء معاملة من طبيبة |
ابلغ زوج المريضه بان الطبيبه طلبت عمل تحليل بول للمريضه و تم تحويلها الى قسم الطوارئ كذلك طلبت من د هناء متابعة نتيجه التحليل و لكنها قالت لهم ان يسرعو في وصف الحاله لان وقت مناوبتها ستنتهي الساعه 7 تم طلب الرد على الشكوى من قبل الطبيبه هدى حامد و النظر في السجل الالكتروني للمريضة و تبين بانه كان لديها موعد على الدكتوره هدى و تمت معاينتها الساعه 6:53 فقامت الطبيبه بطلب تحليل بول و تم تحويلها الى طوارئ مستشفى السلمانيه لان الحاله كانت تستدعي ذلك. ثم طلبت من د هناء ان تتابع نتيجه التحليل لانها ذهبت للمختبر و تبين بان المريضه لم تسلم العينه لهم الى الساعه 7 اكدت الطبيبه انها كانت في قسم الصيدليه لانها كانت تتابع حاله مريض. و اكدت بانها طلبت من المريضه و زوجها الدخول الى الغرفه لتكمل الاستشاره قبل ان ينتهي دوامها و تتاكد بعمل اللازم بحسن نيه و لم تكن تقصد الاساءه الى المريضه او لزوجها. تم ابلاغ الزوج بملابسات الحادثه و الذي تفهم الموضوع وتم اغلاق الشكوى |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10855 | 21-11-24634 | 10/11/2021 12:00:00 AM | 11/1/2021 10:56:51 AM | 10/27/2021 12:00:00 AM | ||||||
2033 | سارة يونس | 960900551 | 36000611 | سوء تقديم خدمة من قبل المختبر |
Regarding the attached complain, I spoke to the patient and assured him that the same problem will not be repeated. I spoke to the concerned staff also and advised her to not print any stickers before as the patient had complained that the stickers where printed before and kept with the staff. Also I spoke in HC council meeting regarding some doctors who do not put the requests in the system due to which the lab staff have to face problems with the patients. Thank you,
|
BKH | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10855 | 21-11-25175 | 10/11/2021 12:00:00 AM | 1/26/2022 9:15:21 AM | 10/27/2021 12:00:00 AM | ||||||
2034 | مراجع | 000 | 000 | استلام شكوى على طبيبة عن طريق البريد الالكتروني للطبيبة المسؤولة من احدى المراجعات لاكن دون ان تذكر الشكوى او نوعها او ترفق اسمها او اي رقم للتواصل معها |
تم ارسال بريد الكتروني للمريض على نفس البريد الذي تم ارسال الشكوى منه لاكن دون رد يذكر |
ALH | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Social Media | 10860 | 10860 | 21-11-47477 | 2/9/2021 12:00:00 AM | 11/1/2021 12:43:11 PM | 2/11/2021 12:00:00 AM | ||||||
2035 | رقية محمد علي | 00 | 33847204 | الدكتورة غرفة رقم 4 على الرغم من معرفتها بانه الوالدة من كبار السن وذوي الامراض المزمنة لم تقم بادخالها بسرعة رغم انني دخلت اليها اكثر من مره لاستعجلها لذا اذا كان بالاماكن وعدم تاخير كبار السن وجعل الاولوية لهم |
قامت الإداري بمناقشتها بالإجراءات المتبعة من قبل جميع الأقسام بالمركز الصحي حيث تعطى الأولوية لكبار السن وذوي الهمم فشكرت المريضه الإداري على التوضيح وحسن التعامل وقامت الطبيبة المسوؤلة بتنبه الدكتور للمرات القادمة بعدم تاخير كبار السن |
ALH | Administrative | Complaint | Waiting Period | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10860 | 10230 | 21-11-61712 | 6/22/2021 12:00:00 AM | 2/10/2022 12:13:52 PM | 6/22/2021 12:00:00 AM | ||||||
2036 | منصور ريبك | 00 | 34492809 | الدكتور لا يعرف ان يعالج حضرت الى قسم الأسنان من اجل علاج ابنتها وكان هناك الم شديد ويجب خلع السن ولاكن الدكتور لا يعرف ان يخلعه بسرعه وكانت ابنتي تتالم كثيرا |
تم الاتصال بوالد المريضه بخصوص حالة ابنته تم شرح الحالة له وفق مابين الطبيب المعالج وانه لا يوجد اي مشكله اثناء او بعد خلع السن وقمنا بطمانته وكان راضيا ومرتحا بعد بيان الحالة له |
ALH | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 21-11-47805 | 6/16/2021 12:00:00 AM | 11/1/2021 12:59:25 PM | 6/17/2021 12:00:00 AM | ||||||
2037 | hamad alshomali | 760200408 | 39611693 | hamad1906@gmail.com | السلام عليكم بخصوص زيارتي لمتابعه نتائج الفحص في مركز الشيخ سلمان دخلت على الدكتوره ياسمين سرواني حيث سالتها عن النتائج فاجابت كل شي جيد ولم تشرح لي تفاصيل حيث بعضها مرتفع والاخر منخفض لم تهتم بنتائج نرجو متابعه الموضوع ولكم جزيل الشكر |
تم استيضاح الشكوى وتوضيح النتائج وتم التواصل مع الدكتوره ياسمين بهذا الخصوص وشكرا |
SSC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 21-11-00582 | 4/29/2021 12:00:00 AM | 11/3/2021 11:28:54 AM | 4/29/2021 12:00:00 AM | |||||
2038 | يسري عبدالله احمد | 39330012 | مقترح بفتح جميع ابواب المركز جميعها |
تم التواصل مع مقدمه الشكوي وابلاغها بغلق الابواب بسبب الاجرءات االاحترازية. |
NDC | Administrative | Suggestion | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 21-11-95149 | 8/8/2021 12:00:00 AM | 11/3/2021 12:10:57 PM | 8/9/2021 12:00:00 AM | ||||||||
2039 | لايوجد | 39269111 | التكييف ضعيف في قاعه استراحةالاطباء |
تم اخبار قسم الصيانه بالمركز وتم عمل لازم واصلح التكييف |
NDC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Other Channels | 10852 | 11053 | 21-11-53090 | 10/21/2021 12:00:00 AM | 10/31/2022 10:34:43 AM | 11/22/2021 12:00:00 AM | ||||||||
2040 | جعفر علي احمد مسعود | 388989765 | شكوي المريض علي قسم الرعاية والطبيب غرفة 2 بتاخير العلاج |
تم الاتصال بالمريض وتفهم طريقة دخول الموضوع وتم التنبية على قسم الرعاية والطبيب غرفة 2 بعدم تكرار الموضوع |
NDC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10852 | 10852 | 21-11-09893 | 10/20/2021 12:00:00 AM | 11/3/2021 12:55:04 PM | 10/25/2021 12:00:00 AM | ||||||||
2041 | - | مقترح فتح المصلى |
لا يوجد رقم للتواصل |
AAK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-11-92996 | 10/12/2021 12:00:00 AM | 11/4/2021 2:07:47 PM | 10/12/2021 12:00:00 AM | |||||||||
2042 | مهدي اسماعيل باقر | 33807733 | mahdibaqer@gmail.com | شكر وتقدير للطاقم الطبي والاداري على التنظيم الممتاز خصوصا فترة التطعيم |
تم التواصل مع صاحب الشكر والتقدير |
AAK | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-11-01989 | 8/29/2021 12:00:00 AM | 11/4/2021 2:10:37 PM | 8/29/2021 12:00:00 AM | |||||||
2043 | - | - | 38886601 | شكوى على السماح باللباس الغير محتشم والغير لائق للجهات الحكومية الرسمية |
تم التواصل مع صاحب الشكوى والتأكيد على ان حراس الامن في متابعة مستمرة لتنظيم العمل وتوجيه الملاحظات اذا لزم الامر |
AAK | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10209 | 10209 | 21-11-36732 | 3/6/2021 12:00:00 AM | 1/26/2022 10:11:05 AM | 6/5/2021 12:00:00 AM | |||||||
2044 | حصة خليل | 33207974 | شكر وتقدير للدكتور أحمد العلي من قسم الاسنان |
تم شكر المراجعة على التقدير والتاكيد على ان رؤية الادارة هي العمل على تقديم خدمات متميزة ذات جودة عالية |
AAK | Administrative | Appreciation | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-11-18960 | 7/7/2021 12:00:00 AM | 11/4/2021 2:16:04 PM | 7/7/2021 12:00:00 AM | ||||||||
2045 | - | - | شكوى على حراس الامن والمعاملة الغير جيدة |
لا يوجد رقم تواصل ولكن تم التنبيه على حراس الأمن |
AAK | Administrative | Enquiry | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-11-44392 | 4/15/2021 12:00:00 AM | 11/4/2021 2:22:54 PM | 4/15/2021 12:00:00 AM | ||||||||
2046 | زينب | تقييم الخدمات الصحية بالمركز |
تم ايصال الرساله لجميع اعضاء مجلس الادارة |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-11-25664 | 4/12/2021 12:00:00 AM | 11/4/2021 2:33:18 PM | 4/12/2021 12:00:00 AM | |||||||||
2047 | Nisha Alhoysious | 39188521 | تقييم مستوى الخدمات الصحية |
تم ايصال الرسالة لجميع اعضاء مجلس الادارة |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-11-74708 | 4/6/2021 12:00:00 AM | 11/4/2021 2:34:48 PM | 4/6/2021 12:00:00 AM | ||||||||
2048 | - | 39625294 | شكر وتقدير لجميع العامليين بالمركز |
تم التواصل مع المريض وشكره |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-11-66795 | 2/25/2021 12:00:00 AM | 11/4/2021 2:36:48 PM | 2/25/2021 12:00:00 AM | ||||||||
2049 | - | 38488651 | تقييم مستوى الخدمات الصحية المقدمة |
تم تقديم الشكر للمريض على المبادرة |
AAK | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-11-85864 | 2/19/2021 12:00:00 AM | 11/4/2021 2:38:18 PM | 2/19/2021 12:00:00 AM | ||||||||
2050 | باسم احمد الزيادي | 33821448 | شكر وتقدير للدكتورة رنا والسيد جعفر من قسم الاسنان على الخدمات المقدمة والتعامل الراقي مع المرضى |
تم تقديم الشكر للمريض وكذلك للموظفين على الخدمات المقدمة ذات الجودة العالية |
AAK | Administrative | Appreciation | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 21-11-35953 | 1/27/2021 12:00:00 AM | 11/4/2021 2:40:45 PM | 1/27/2021 12:00:00 AM | ||||||||
2051 | MOHAMED ALBANNA | NIL | 39407795 | عدم الرد على بدالة المركز في جميع الاقسام |
تم التواصل مع المريض و اتضح انه يحتاج الى تغيير موعد في قسم العلاج الطبيعي و بسبب نقص في عدد الموظفين لم نتمكن من الرد على جميع المكالمات |
ISC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 21-11-73333 | 4/29/2021 12:00:00 AM | 11/7/2021 8:44:34 AM | 5/11/2021 12:00:00 AM | ||||||
2052 | ايمان عبدالرحمن عمار | 800925602 | 33331865 | rashed.iman@yahoo.fr | في يوم الخميس المصادف 5/8/2021 حوالي الساعه 11 صباحا رفضت موظفة الاستقبال في مركز الشيخ صباح السالم ادخالي للطبيب بحجه انه لا يوجد لدي تامين صحي مع انه يوجد لدي اقامه سارية المفعول مع ان كنت على استعداد لدفع الرسوم الصحية وهذا ما ساهم في سوء حالتي الصحيه
|
تم الاتصال بالمريضه وابلاغها من قبل الكاتب بان بطاقتها منتهية الصلاحيه ولا يمكن قبولها الا بتجديد البطاقة واذا كانت تحتاج للعلاج وحالتها حرجه يمكنها التوجه لقسم التمريض لمعاينتها وتسجيلها على حسب تصنيفها من قبل قسم التمريض |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 21-11-13269 | 8/6/2021 12:00:00 AM | 11/9/2021 9:54:49 AM | 8/11/2021 12:00:00 AM | |||||
2053 | - | - | - | عيادة الاسنان دكتوره نيلان او مهما يكون اسمها كنت جالسة انتظر تناديني ذهبت لتناول فطورها ولم تعد . جالسة نصف ساعه |
لا يوجد رقم اتصال ولا يوجد تفاصي اكثر |
JHC | Administrative | Complaint | Waiting Period | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-11-15888 | 10/31/2021 12:00:00 AM | 1/27/2022 11:21:44 AM | 11/1/2021 12:00:00 AM | ||||||
2054 | نوال عبدالمهدي | - | 33212717 | الدكتور عماد البصري. لدى ابنتي موعد الساعه 11 ونصف انتظرت حتى 12 الا ربع لم يتم مناداتي . دخلت للدكتور لأسأل فتم الرد علي انه ليس من وظيفته البحث عن اسمي وارسلني للتسجيل مرة اخرى واخذت ستكر ودخلت له مرة فقال نعم لم دخلت؟ وظيفتي ليس البحث عن اسمك انا هنا اعالج فقط وليس البحث عن اسماء المرضى فقمت بالخروج من الغرفة ولم اتلقى العلاج. |
تم الاتصال بالمريضه من قبل الدكتور عماد ونائبته وقام الطبيب بالاعتذار للمريضه وسؤالها اذا ما زالت في حاجه للعلاج |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-11-52909 | 10/19/2021 12:00:00 AM | 11/9/2021 10:45:49 AM | 10/21/2021 12:00:00 AM | ||||||
2055 | - | - | 33115580 | الرجاء تخصيص مواقف خاصة بذوي الاحتياجات الخاصه |
تم الاتصال لصاحب المقترح واخباره بأنه سيتم ذلك في القريب العاجل |
JHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-11-07563 | 11/6/2021 12:00:00 AM | 11/9/2021 10:52:52 AM | 11/9/2021 12:00:00 AM | |||||||
2056 | لا يوجد | 33272343 | شكوى ضد الصيدلية وذلك لعدم إحترامه للمريض وعدم إتباع تعليمات الطبيب
تم ارسالها للصيدلية بتاريخ 8 نوفمبر 2021 |
تم التواصل مع المريض الذي افاد بأن الموظف رفض صرف لكل طفل دواء الحساسية والموظف صرف واحده فقط لانه حسب كلامه الجرعة تكفي للطفلين .. تم توجيه الموظف لصرف الدواء لكل مريض بحسب ما هو مسجل من قبل الطبيب حتى وان كانت الكمية فعلا تكفي للطفلين فلا يمكن تقليل الكمية الا بموافقة المريض ... هذا ما لزم ولكم جزيل الشكر |
MJK | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 21-11-06076 | 10/18/2021 12:00:00 AM | 1/23/2022 12:35:46 PM | 11/9/2021 12:00:00 AM | |||||||
2057 | HASSAN IBRAHIM MUSA HASSAN | 820810380 | 33303192 | موظفة الصيدلية تكرر عدم وجودها في الصيدلية |
تم الأتصال (زوجة المريض) لأن المريض مسافر لأسبوعين وإيضاح الأمر حيث يوجد موظفة واحدة فقط وتأخذ أستراحة من الساعة 10ونص إلى الساعة 11 بالتزامن مع أستراحة الأطباء بالإضافة إلى وقت الصلاة 10 دقائق وفي حالة عدم تواجد الموظفة خارج أوقات الأستراحة بالإمكان مراجعة حارس الأمن أو الإداري حيث توجد قنوات أتصال مع الموظفة لمعرفة أماكن تواجدها |
BCC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 21-11-49103 | 11/1/2021 12:00:00 AM | 11/10/2021 2:55:33 PM | 11/3/2021 12:00:00 AM | ||||||
2058 | سلوى سيد حسين محمد | 39145368 | دخلت المستشفى و تم تأخير من قبل موظفة التسجيل لدرجة انتظرت 45 دقيقة للتسجيل و كان في إهمال من الموظفة |
تم التواصل مع مقدمة الشكوى و قد أبدت إستياءها من الخدمة المقدمة من منسقة المواعيد / سميرة مبارك حيث كان الخدمة بطيئة و كانت تتذمر أمام المراجعين من ضغط العمل عليها بدلا من الإسراع في تقديم الخدمات تم الاجتماع مع منسقة المواعيد و حثها على تقديم الخدمات بشكل أفضل و الرجوع للمنسق الأول لقسم السجلات الصحية عند حدوث ضغط في العمل لتقوم المنسق الأول بدورها للتنسيق لتفادي تأخير الخدمات المقدمة و تذمر المرجعين . |
IHC | Administrative | Complaint | Waiting Period | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-11-09054 | 8/22/2021 12:00:00 AM | 1/25/2022 12:00:42 PM | 9/2/2021 12:00:00 AM | |||||||
2059 | غير مسجل | 39126423 | سوء الخدمات الموجودة |
تم التواصل مع المراجع و قد أبدى إستياءه من تسجيل ابنته للجرعة الأولى للقاح السينوفارم بدلا من الجرعة الثانية ، و قد اعتذرنا له لما حصل بهذا الخصوص و تم تنبيه منسقة السجلات التي قامت بالتسجيل بما حصل . |
IHC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 21-11-46373 | 9/29/2021 12:00:00 AM | 2/3/2022 9:17:02 AM | 10/3/2021 12:00:00 AM | |||||||
2061 | أحمد عبد الرحمن | غير مسجل | 36686003 | قسم استقبال المرضى ، تم تم توبيخ و رفع صوت الموظفة أثناء المراجعة لقسم الأسنان اسم الموظفة ( سميرة ) |
المراجع طلب من منسقة المواعيد / سميرة مبارك ، تغيير موعد الأسنان لعيادة لرقم 2 ، فحصل على موعد متأخر مقارنه بوقت حضورة المبكر للمركز و عندما ابتعد عن الكاونتر أخذ يتمتم و يقول بصوت منخفض " حسبي الله و نعم الوكيل " ، ثم رفعت منسقة المواعيد / سميرة مبارك ، صوتها على المراجع و قالت له لماذا تقول لي " حسبي الله و نعم الوكيل" ؟ فأوضح المراجع للموظفة بأنه لا يخصها بالكلام و أنها قامت بدورها و ليس لديه أي مشكلة معها ، و أنه يتمتم مع نفسه ، و قال بأن الموظفة واصلت برفع صوتها و تقول له بصيغة الأمر : لا تقول لي أنت هذا الكلام و ذكر بأنه أضطر أيضا لرفع صوته هو أيضا لعدم تفهمها تم إعداد تقرير يتضمن تفاصيل ما حدث وأرسلت نسخة منه لإداري المنطقة |
IHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-11-15392 | 11/1/2021 12:00:00 AM | 1/25/2022 11:59:59 AM | 11/1/2021 12:00:00 AM | ||||||
2062 | غير مسجل | غير مسجل | الله يبارك فيكم |
IHC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-11-75476 | 11/10/2021 12:00:00 AM | 11/11/2021 2:24:17 PM | 11/11/2021 12:00:00 AM | |||||||||
2063 | عمر مجيد على الموسى | 33200209 | 3mar.778899@gmail.com | أتقدم بشكوى ضد الدكتورة / هاجر أحمد ، كوني تعبان و حالتي الصحية متردية و قلت لها أني بحاجة للراحة اليوم و قالت خذ الإجازة من الاستعلامات ، إلا أنها كذبت علي و استهزئت بي |
تم التواصل من قبل رئيسة مجلس الإدارة عدة مرات و لم يتم الرد من قبل مقدم الشكوى |
IHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-11-83102 | 10/27/2021 12:00:00 AM | 1/25/2022 12:01:30 PM | 11/28/2021 12:00:00 AM | ||||||
2064 | Nora | 33719768 | nr_mrtnz@yahoo.com | toilets need maintenance most of time are dirty and no soop or tissue , water running from toilet > toilet most be clean at all time the desease coming from dirty > staff most be train to maintain toilets clean |
The admin called the patient, and after listening to her and thanking her for her observations, it was emphasized that the administration always strives to provide appropriate services to visitors, and the cleaners were also mentioned regarding cleaning |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-11-74235 | 9/7/2021 12:00:00 AM | 11/12/2021 9:27:52 AM | 9/30/2021 12:00:00 AM | ||||||
2065 | عمر عبد العليم | 37786651 | الاستقبال اسلوب سيئ جد والتعامل . والدكتور العمل بطئ جدا دكتور اسامه. الاهمال في العمل وعدم الاعتناء بالمريض |
تم الاتصال بالمريض من قبل المشرف عدة مرات ولكن لم يتم الرد. وقد تم التأكيد على جميع المنسقين بأهمية اسلوب المعاملة مع جميع المراجعين |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-11-30123 | 10/11/2021 12:00:00 AM | 1/25/2022 2:56:11 PM | 10/14/2021 12:00:00 AM | |||||||
2066 | ام جاسم | 34395522 | معاملة الدكتور اسامه لها لم تعجبها |
تم الاتصال بالمريضة ومعرفة الموضوع وتم تنويه الطبيب |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-11-82485 | 9/6/2021 12:00:00 AM | 1/26/2022 8:37:43 AM | 9/23/2021 12:00:00 AM | |||||||
2067 | Nawal Ebrahim Isa | 33399880 | برجاء وضع مختص بتصنيف حالات الطوارئ الصحيحة كون المودودات لا تجيد تصنيف ماهو طارئ من عدمه قسم التمريض المعالج اذا كان مريض ضغط وسكر والرموتويز ليس طوارئ فمن هو الطوارئ؟
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تم التواصل مع المريضة من قبل السيدة مريم مسؤلة التمريض، وشرح لها الألية المتبعة للتصنيف في قسم التمريض، حيث تم مراجعة ملف المريضة وكانت العلامات الحيوية طبيعية |
SJC | Administrative | Complaint | Policy & Procedure | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-11-15192 | 10/20/2021 12:00:00 AM | 11/13/2021 2:54:00 PM | 10/21/2021 12:00:00 AM | |||||||
2068 | محمد حسين الستراوي | 36525241 | لقد زرت المركز الصحي مرتين لتلقي العلاج لزوجتي وفي المرتين يرفض او ترفض الطبيبة الكشف عن زوجتي وتقول لها لا اعلم ما العله مع عدم فحص المريضه. اسم الدكتورة وفاء سليمان |
تم التواصل مع المريضه من قبل الدكتورة ندى وقد تم حل المشكلة واغلق الملف |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-11-07625 | 8/27/2021 12:00:00 AM | 11/13/2021 3:02:01 PM | 8/29/2021 12:00:00 AM | |||||||
2069 | حسين يوسف علي الخباز | 33151548 | الدكتور في غرفة 18 لم يكن في مستوى الاحترام المطلوب في التعامل. |
تم التواصل مع المريض وقد تم حل الشكوى واغلق الملف |
SJC | Administrative | Complaint | Facilities and Services | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-11-94420 | 9/25/2021 12:00:00 AM | 11/13/2021 3:05:26 PM | 9/26/2021 12:00:00 AM | |||||||
2070 | فاطمة الحمد | 840611900 | 39294788 | umh34943@gmail.com | تم حجز موعد أونلاين على المركز وكنت في الاتصال بمركز الاتصال طلبت انها تكون علاج بالهاتف ولم يتم الاتصال بي. وقمت بالاتصال عدة مرات بالمركز ولم يتم الرد على مكالماتي ومره اتصلت كذلك علشان تطعيم ابني ولم يرد علي كذلك وهذه ليست المره الاولى |
السلام عليكم و رحمة الله و بركاته بالنسبة إلى الشكوى أعلاه... فقد تم التواصل مع المريضة فاطمة حماد 840611900 وقد قالت بأنها إتصلت على مركز الاتصال و طلبت من الموظفة بحجز موعد عن طريق الإستشارة بالهاتف و قد أخطات الموظفة بحجز الموعد حضوريا في المركز التابع لها. فقامت المريضة بالإتصال بالمركز الصحي للتاكد من الموعد في فترة العصر و قد إخبارتها بأن الإستشارة عن طريق الهاتف لا يتم عن طريق أطباء المركز، كذلك تم إعلامها بأن بدالة المركز لا تعمل و بها خلل في تحويل للأقسام و قد تم إعلام المعنيين بالمشكلة .
في اليوم التالي قامت المريضة بالإتصال بالمركز الاتصال و إخبارهم بأنه لم يتم الإتصال بها للموعد ،و قد تم إعلامها بأن الموظفة حجزت الموعد حضوريا بالمركز عن طريق الخطأ . حيث تم حجز موعد الإستشارة بالتلفون في نفس اليوم و تم الإتصال بها. |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 21-11-82429 | 10/20/2021 12:00:00 AM | 11/14/2021 9:18:23 AM | 10/25/2021 12:00:00 AM | |||||
2071 | KUMUDU ARI | 710837496 | 33608758 | RYANKUMUDU@GMAIL.COM | I AM A SRILANKA FEMALE ON DEPENDENT VISA DATE 8/9/202021 SINCE COUPLE OF YEAR. I WAS EMPLOYYE IN BAHRAIN BUT AFTER COVID I LOST MY JOB. I AM 50 YEARS OLD SINCE MY HASBAND WAGES ARE NOT GEED AND ME ALSO MY HEALTH CONDITION IS NOT GOOD. MY HASBAND GET HIS MEDICENT BUT ME I DONT HAVE ANY INSURANCE. |
WE ARE CALL THAT PATIENT ABOUT HER CASE WE ARE TOLD HERE WE CANNOT DO ANY THING ABOUT THIS CASE BECOUSE WITH OUT INSURANCE WE CANNOT GAVE YOU THE MEDICANE YOU WILL SEE THE DOCTORS AND WILL BUY THE MEDICANE FROM PRIVATE PHARMACY |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 21-11-02492 | 9/8/2021 12:00:00 AM | 11/14/2021 9:33:17 AM | 9/7/2021 12:00:00 AM | |||||
2072 | محمد المناعي | 860709035 | 35556669 | mona.jowher@hotmail.com | السلام عليكم بغيت اعرف موعد تطعيم ولدي الجاي مره تطعم تاريخ 9/3/2021 وضيعت الورقه الي فيها الموعد |
تم الاتصال بالمراجع وابلغناه بموعد التطعيم وابلاغه بالموعد القادم |
SKC | Administrative | Enquiry | Mother and Child Care | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11985 | 11985 | 21-11-28661 | 6/27/2021 12:00:00 AM | 11/14/2021 9:51:21 AM | 8/9/2021 12:00:00 AM | ||||||
2073 | hanan aldosseri | 39666993 | كنا ننتظر لأكثر من 30 دقيقة لصرف الأدوية ويتواجد خمسة مرضى في منطقة الأنتظار ولم تحضر الموظفة وكانت في فترة إستراحة |
تم التواصل مع المريض واخذ الاجراء الازم(رد السيدة علا) |
BCC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 21-11-50817 | 11/11/2021 12:00:00 AM | 11/15/2021 1:40:47 PM | 11/11/2021 12:00:00 AM | |||||||
2074 | عبدالرحمن فيصل | 36688262 | شكر للطاقم الطبي بالأخص الدكتور إبراهيم و د زينبالصيدلية: (غير متعاون) وأغلب الأوقات غير موجودة
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تم التوصل مع المريض بتاريخ ١٥ نوفمبر حوالي الساعه الثانيه.. أكد ان الموظفه ارجعته للطبيب بعد أن وجدت وصفته منتهيه... بعد دخوله من الطبيب وجدت ان وصفته لازالت غير موجوده فأعتقد قبل خروج المريض من غرفه الطبيب يفترض يكون قد تم عمل الطلب من خلال السيستم ولكنه للاسف وصل للصيدليه قبل أن تتم كتابه الوصفه. عليه رجعت ابلغته الصيدلانيه ان الوصفه غير موجوده للمره الثانيه وهنا طلبت منها المريض الاتصال للطبيب. وعند رجوعه للمره الثالثه كانت الموظفه عند باب الصيدليه وطلب الانتظار لدقائق الا ان المريض تضايق... هذا ما لزم نرجو قبل ارسال المرضي للصيدليه تكون الوصفه قد كتبت حتى لا تتكرر مثل هذه المشاكل، وعلى طرف الصيدليه أيضا التواصل بشكل اكبر واستخدام الهاتف مع الطبيب وتوضيح الأمر للمريض... حتى لا تحصل مثل هذه الأمور التي تلام فيها فقط الصيدليه |
BCC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 21-11-66899 | 11/11/2021 12:00:00 AM | 11/23/2021 8:58:16 AM | 11/15/2021 12:00:00 AM | |||||||
2075 | صديقه اكبر | NIL | 39320707 | شكر و تقدير لمعامله الممرضة زهراء من قسم الرعاية جدا راقيه وممتازة |
ISC | Administrative | Appreciation | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 21-11-59803 | 11/11/2021 12:00:00 AM | 11/17/2021 2:05:24 PM | 11/14/2021 12:00:00 AM | ||||||||
2076 | ARIFUR RAHMAN | NIL | 34485790 | PHYSIOTHERAPY : I come and i take the tretment but they forget me inside . |
المريض لديه موعد في تمام الساعه الواحده ظهرا و حضر الى قسم العلاج الطبيعي متاخرا 1:35 ظهرا تم قبول المريض و ادخاله لعمل الجلسه في الوقت المتاخر و عندما انتهو الجهاز عن العمل لم ينتبه المعالج طه الحجيري من ذلك حيث انشغل مع مريض اخر في نفس الوقت, ثم غادر القسم القسم في موعد انتهاء العمل الرسمي بدون ان يخبر المريض بانتهاء جلسته استمع رئيس القسم الى شكوة المريض و تم الاعتذار له عن من بدر من المعالج نيابا عنه حيث اشتكى من الم فغي كتبه و قام باستدعائه و تقديم له العلاج في يوم الاحد تاريخ 14/11/2021 و قبل المريض الاعتذار و اثنى بالشكر على حسن معامله المعالج و رئيس القسم |
ISC | Proffesional | Complaint | Clinical Management (Treatment) | Physiotherapy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10230 | 21-11-18636 | 11/10/2021 12:00:00 AM | 2/3/2022 9:09:46 AM | 11/11/2021 12:00:00 AM | ||||||
2077 | عبدالغني علي | 39511211 | الصيدليةاتمنى أن تجدو حل سريع للتأخير الغير مبرر للمرضى في قسم الصيدلية |
تم الاتصال بالمريض من قبل السيدة فاطمة كويتان مسؤلة الصيدلية وأفادت بالآتي:ردا علي ماجاء ببطاقه الإستبانه وبعد الرجوع الي برنامج آي صحه لزوجه الكاتب زهره ناصر محمد بطاقه سكانيه رقم 790503018إتضح أن المراجعه حضرت للمركزفي تمام الساعه 7:25 صباحاوحجز موعد بتوقيت 7:55 علي الدكتوره زينب المياحيوعولجت المراجعه كما هو مبين بآي صحه في تمام الساعه 8:43 من قبل الطبيبه وإستلمت الدواء في تمام الساعه 9:04 صباحاأي خلال 15 دقيقه فقط تم تسليمه الدواء وهذا وقت سريع للصرف وخاصه أنه يوم الأحد ووقت ذروه المراجعين.تم الإتصال بالمراجع في تمام الساعه 12:15 بتاريخ 15/11/2021هذا مالزممع جزيل شكري |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-11-25928 | 11/14/2021 12:00:00 AM | 11/18/2021 12:37:26 PM | 11/15/2021 12:00:00 AM | |||||||
2078 | jawad mater | 33803339 | يضطر المواطنون للوقوف دون مراعاة التباعد الاجتماعي بسبب عدم وجود شاشات تعمل لجهاز الارقام لمعرفة ادوارهم لقسم المختبر |
تم اشعار المريض بأن هناك قاعة انتظار مقابلة للمختبر والصيدلية مع وجود جهاز وشاشة المناداة (المصلحة) هذا بالاضافة بان المركز مقبل على مشروع توسعة ومن ضمنها توفير قاعة انتظار اخرى لقسمي المختبر والصيدلية |
SHC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 21-11-15981 | 11/16/2021 12:00:00 AM | 11/21/2021 8:46:14 AM | 11/16/2021 12:00:00 AM | |||||||
2079 | رضية اليوسف | 33805750 | تم الاتصال بالمريضة من قبل اداري المركز وافات بالتالي معاملة الطبيبة غير جيدة - استقبال التمريض (طاولة الفحص) غير جيد -درجة حرارة ابنها 39 تم عزله في غرفة العزل وعمل فحص كرونا الا ان الطبيبة لم تتابعة وتاخرت مما اضطر الام للرجوع الى قسم التمريض والاستعانه بهم شكرت المريضة الممرضات في قسم التمريض ومدحتهم |
تم رفع الشكوى الى رئيسة الاطباء للتحيقيق والافادة تم التواصل مع المريضة من قبل رئيسة الاطباء وتم توصية الطبيبو وكذلك مشرف التمريض لتصنيف حالات ارتفاع درجة الحرارة وتقديمة قبل غيرها من الحالات |
SHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 21-11-54394 | 11/16/2021 12:00:00 AM | 1/26/2022 9:22:16 AM | 11/21/2021 12:00:00 AM | |||||||
2080 | لا يوجد | لا يوجد | شكوى على الدكتورة كريمة العشيري افاد المريض بالتالي: الطبية غير مبالية بالمرضى ياتي موعد المرضى ولا تناديهم - تخرج من غرفتها وتعود ولا تنادي المرضى مما يودى الى ازدحام المرضى |
تم رف الشكوى الى مسئولة الاطباء تم التواصل مع الطبيبة ونكرت خروجها المتكرر وقد تم توجيها للحرص على الالتزام ومراعاة الحالاة الطارئة |
SHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 21-11-70489 | 11/16/2021 12:00:00 AM | 11/24/2021 9:53:42 AM | 11/16/2021 12:00:00 AM | |||||||
2081 | عبد الرزاق جاسم | 910903757 | 34356380 | تم الاتصال بالمريض وافاد بالتالي : شكوى ضد الدكتورة حليمة لسوء المعاملة ولعدم التشخيص الصحيح دون فحص تم الاتصال بالمريض من قبل مسئولة الاطباء وارضائة وسيتم التواصل مع الطبيبة , وكذلك سيتم مراجعة موضوع السمنة مع الاطباء وعدم التعليق والبحث عن التشخيص الصحيح |
تم رفع الشكوى رئيسة الاطباء للحقيق والافادة |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 21-11-13417 | 11/16/2021 12:00:00 AM | 11/24/2021 10:00:11 AM | 11/16/2021 12:00:00 AM | ||||||
2082 | داوود حسن | لا يوجد | 39662823 | محاولة الاتصال بقسم رعاية الطفولة و الأمومة لمدة اسبوع ولا يوجد رد على هاتف قسم الرعاية |
تم التواصل مع مسئولة القسم للتاكد من توفر الحفاظات و المستلزمات التي طلبها العميل بالاضافة الى ذلك تم تنبيهه قسم الرعاية بضرورة الرد على الهاتف |
HBM | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 21-11-25373 | 11/24/2021 12:00:00 AM | 11/24/2021 8:37:29 AM | 11/24/2021 12:00:00 AM | ||||||
2083 | محمد السعدون | 981004091 | 36625882 | على مدار يومين على التوالي يتم الاتصال ببدالة مركز حالة بوماهرالصحي ولا يوجد موظف يجيب على هاتف البدالة |
تم التواصل مع العميل وتم أخباره بانه هناك خلال في هاتف البدالة وسيتم حل الموضوع في اقرب وقت ممكن |
HBM | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 21-11-74395 | 11/18/2021 12:00:00 AM | 11/24/2021 8:52:55 AM | 11/24/2021 12:00:00 AM | ||||||
2084 | Abdulla al-buainain | 821200373 | 36099090 | تم الأتصال بمركز حالة بوماه رالصحي عدة مرات ولكن لا يوجد أي موظف يجيب على هاتف البدالة |
بخصوص الشكوى المقدمة من العميل عبدالله البوعينين ، بعدم رد على هاتف البدالة و انه يريد الاستفسار عن اللقاح الانفلونزا الموسمي، وتم توضيح الموضوع للعميل و بانه في حالة عدم الرد على هاتف البدالة يمكن اختيار من ضمن الخيارات على القسم المطلوب،و قد تفهم العميل الموضوع. |
HBM | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 21-11-89350 | 10/14/2021 12:00:00 AM | 11/24/2021 8:52:02 AM | 10/21/2021 12:00:00 AM | ||||||
2085 | Nada Buhassan | 660119609 | 332111193 | تم مراجعة مركز حالة بوماهر الصحي و فوجئت بانبعاث رائحة مزعجة في المركز وخصوصا قسم الاشعة |
تم التواصل مع العميل و اخباره بانه تم التواصل مع قسم الصيانة للتأكد من الموضوع |
HBM | Administrative | Complaint | Facilities and Services | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 21-11-26391 | 10/3/2021 12:00:00 AM | 11/24/2021 8:59:41 AM | 10/6/2021 12:00:00 AM | ||||||
2086 | ميعاد العبد | 870823450 | 33606608 | انا سورية الجنسية ووالدتي بحرينية لكنها متوفية ولدي ابناء بحرينينالجنسية هل ممكن اعفائي من دفع الرسوم وهل يشمل الاعفاء العمليات البسيطة؟ |
تم التواصل مع العميل المذكور اعلاه وتم ابلاغها بتوفير نسخ من المستندات المطلوبة لاعفائها من دفع الرسوم
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HBM | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 21-11-20678 | 10/17/2021 12:00:00 AM | 11/24/2021 9:05:06 AM | 10/20/2021 12:00:00 AM | ||||||
2087 | زهرة عبدالله محمد أحمد | 39089551 | أرجوا من إدارة الصحة بأخذ الشكوى بعين الاعتبار عن عائلة من 4 اشخاص لقد تم أذللننا شكوى ضد الدكتورة سلوى السماك بسبب رفض قياس دقات القلب ولم يتم اخذ التحليل ولا الفحص حيث نحن أربعة أشخاص له عائلة كاملة ولم يتم أي إجراء من ناحيتها. |
تم الاتصال بالمريضة من قبل د.ندى درويش بتاريخ 24 نوفمبر2021- وقد تبين ان هناك ااعراض تأتي المريضه احيانا، ولكن في يوم الموعد لم يكن بها تلك الاعراض لذلك طلبت الطبيبة من المريضة الحضور عند تعرضها لهذه النوبة حتى يتم التشخيص. |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-11-93724 | 11/19/2021 12:00:00 AM | 11/27/2021 2:20:36 PM | 11/24/2021 12:00:00 AM | |||||||
2088 | وديعه عبدالله محمد أحمد الحداد | 36944363 | أرجو النظر في عين الاعتبار لأنها كثيراً النفسية ، ولكم من خير الدعاء ضد الدكتورة سلوى السماك على دخولنا لها وقالت أنها لا تستطيع علاج المريضة لأنه وقتها نفذ وكان في تمام الساعه 6:25 وقالت لنا أخذو التحاليل من المختبر وبعدها أخرجو إلى حجز موعد ثاني وكانت كثير العصبية. |
تم الاتصال بالمريضة بتاريخ 23 نوفمبر2021 من قبل الدكتورة ندى درويش ، ، وتبن انه تم تحويل المريضه على الدكتور محمد الشعلان وقد مدحت المريضة الدكتور محمد حيث عاين المريضه وعمل اللازم. وقد تم توجيه الطبيبة سلوى السماك بضرورة تعديل اسلوبها مع المرضى. |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-11-05567 | 11/19/2021 12:00:00 AM | 11/27/2021 2:57:00 PM | 11/24/2021 12:00:00 AM | |||||||
2089 | هشام مطر | 39450440 | heshammattar9@gmail.com | تغيير النظام المتبع الحالي وهو نظام الحجز خصوصاً في الفترة المسائية حيث لا تتوفر مواعيد بسبب حجز مواعيد وعدم الحضور من قبل المرضى تقييم الرضى عن خدمات المركز: ممتاز تعامل موظفي المركز، وسئ سرعة الخدمة والرضى عن الخدمة. |
بالرجوع الى الشكوى المرفقة من السيد / هشام مطر تم الاتصال به بتاريخ 23-12-2021 ولم نحصل رد وتم الاتصال به مره اخرى بتاريخ 24-11-2021 حيث شكر الطاقم الطبي لكل جهوده المبذوله بشكل عام في الجائحة وبشكل خاص لمركز الشيخ جابر الصحي وان ما حصل له في المركز لا يتمنى حصوله الى مريض اخر حيث ان المواعيد جدا بعيدة وبعد منتصف الليل ولهذا قدم بعض الاقتراحات لحل هذه المشكلة
وتم شكره من قبل اداري المركز على تفهمه وتقديمه هذه الاقتراحات التي سيتم رفعها ودرستها وامكانية تطبيقه ولكم جزيل الشكر والامتنان |
SJC | Administrative | Suggestion | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-11-85037 | 11/21/2021 12:00:00 AM | 1/15/2022 9:30:01 AM | 11/24/2021 12:00:00 AM | |||||||
2090 | وفاء عبدالعزيز | 33001484 | تم تسجيل الموعد لنا الساعة 12:33 انتظرنا الدكتورة حتى الساعة 1:45 قامت الدكتورة بمناداة ابني حيث انه مريض بالحمى و الزكام و اللتهاب البلاعيم هل يعقل هذا التاخير، علما بأن العديدمن المرضى لم تنتظروا |
تم طلب الرد من الطبيبه قسم التمريض و السجلات و مراجعة السجل الالكتروني للمريض و تبين بانه حضر الى المركز و تم تصنيفه من غرفة العزل كحالة flu screening الساعه12:38 تم توجيه المريض الى غرفه الطبيبه لان درجة حرارته كانت 36.5 الساعه 12:38 . صادف في نفس الوقت ان الطبيبه كانت تعاين حاله طارئه ( ألم في الصدر و تغيرات في رسم تخطيط القلب) و كانت الحاله تتطلب وجود الطبيبه مع المريضه للاشراف على العلاج و التاكد من استقرارالحاله حتى وصول الاسعاف الساعه 13:30. ثم رجعت الطبيبه الى غرفتها و بدأت بادخال المعلومات في السيستم و مناداة المرضى. تبين الطبيبه بانه لم يتم ابلاغها من قبل قسم التمريض بوجود حالات تتطلب المعاينه على وجه السرعه ( مصنفه اصفر او برتقالي) تم الطلب من الطبيبه ان تقوم بابلاغ مسئول الشفت في حال وجود حاله طارئه و احتماليه تاخير معاينه المرضى المسجلين عليها لاحقا ليتم التنسيق مع قسم السجلات تسجيل الحالات و لكي يتم تفادي وقوع مثل هذه الحادثه تم التواصل مع المراجعه و ابلاغها بلالجراء و تقبلت الرد و تم اقفال الشكوى.
التوصيات: تم التاكيد على قسم السجلات بان يتم كتابه الوقت في ظرف التجيل لكي ينتبه الطبيب الى وجود مريض في الانتظار و كذلك ابلاغ المريض وقت الموعد بناء على تصنيف حالته. تم التاكيد على قسم التمريض باشعار الطبيب الى وجود حالات تنتظر المعاينه خاصه وان الطبيبه كانت موجوده في قسم المعالجه لمعاينه مريضه حاله طارئه. ضرورة الالتزام بالاسلوب الطيب في التعامل مع المرضى و تنبيه جميع الموظفين بهذا الخصوص. |
BKH | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 21-11-45430 | 11/14/2021 12:00:00 AM | 11/30/2021 8:07:45 AM | 11/17/2021 12:00:00 AM | |||||||
2091 | HAMA AMJAD | 38021402 | WE NEED MORE DR LIKE DR AYESHA ALHAMAADI. SHE TAKES JIB VERY SENOUSLY AND CARES ABOUT HER PATIENT |
تم توصيل الرسالة للطبيبة و شكرها على اخلاصها في اداء مهام العمل |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 21-11-09094 | 11/16/2021 12:00:00 AM | 11/30/2021 8:11:23 AM | 11/18/2021 12:00:00 AM | ||||||||
2092 | ابراهيم عبدالله القيدوم | 37733687 | طول فترة الانتظار الى ساعتين عدم اعطاء قسم التمريض باعطاء السيلان والابرة للمريضة الحامل مع وجود طلب مسيق على حسب كلام مقدم الشكوى |
تم الاتصال الى المريض خلال اداري المركز حيث بالتالي بخصوص زوجته الحامل / جنان سيد سعيد /980204062 التمريض لا يعطون العلاج الا بوجود الطبيب (الوصفة) تم تحويل الشكوى لمسئول التمريض تم الاتصال مرار من قسم التمريض الا ان مقدم الشكوى لم يرد |
SHC | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 21-11-09112 | 11/30/2021 12:00:00 AM | 1/26/2022 9:26:46 AM | 11/28/2021 12:00:00 AM | |||||||
2093 | محمد حيدر الصافي | 39515858 | al.safi10@hotmail.mail | عندي اطفال مصابين بالانفونزا وطاولة التمريض ليس فيها ممرض والانتظار نصف ساعاة والاجراءات غير سريعة |
تم الاتصال بالمريض من خلال اداري المركز حيث افاد بالتالي: بان ولده علي يعاني من السكلر بالاضافه الى انه يعاني من ارتفاع درجة الحرارة وكذلك زوجتة وابنته وقد تاخر كثيرا في الانتظار بالرغم انه لا يوجد ضغط عمل في المركز لم يكن هناك ممرض في غرفة العزل التنسيق بين التصنيف وغرفة العزل ضعيف والمعاملة غير جيدة تم تحويل التمريض للتواصل مع المريض والافادة تم الاتصال بالمريض تاريخ 28/11 لم يرد تكرر الاتصال بالمريض تاريخ 7/12 وافاد المريض بأنه اقتراح للارتقاء بمستوى العمل وقد تم اشعار الممرضين يقسم التمريض |
SHC | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 21-11-52594 | 11/30/2021 12:00:00 AM | 1/26/2022 9:25:11 AM | 12/7/2021 12:00:00 AM | ||||||
2094 | فاضل عباس جعفر | 730304680 | 36533336 | تقدم المريض بالشكوى من خلال مكتب اداري المركز وهي كالتالي سوء تعامل الدكتورة حليمة مع خادمة مقدم الشكوى بطريقة فظه واشعارها بان تتعالج في المستشفيات الخاصة وان المركز مركز حكومي وليس لعلاج الخدم طلب المريض تنبه الطبيبة الى عدم تكرار هذا الاسلوب ومعاملة المرضى بطريقة مهنية وانسانية |
تم تحويل الشكوى للطبيبة المسئولة حيث افادت بالتالي ان الشكوى حولت الى الطبيبة المسئولة المباشرة على الطبيبة وهي الدكتورة فاطمة العلوي للتحق واتخاذ الاجراء المناسب |
SHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10866 | 10866 | 21-11-91121 | 11/30/2021 12:00:00 AM | 12/21/2021 9:26:00 AM | 12/1/2021 12:00:00 AM | ||||||
2095 | فاطمة عبد الجليل | 070304458 | 33477070 | تم اتصال والد الطفلة فاطمة الى رئيسة الاطباء حيث افاد بالتالي سوء معاملة طبيب الاسنان حسين عبدالله الى بنته وولده البالغ من العمر 18 عام حيث تلفظ الطبيب (انتو كبر عيالي ما تملكون عليي اوامر السبت مافي وقت للحالات الطارئة روحوا وتعالوا في الدوام الرسمي )
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تم تحويل الشكوى للطبية المسئولة في المنطقة الصحية د ليلى العصفور للتحقق والافادة |
SHC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10866 | 10866 | 21-11-47085 | 11/30/2021 12:00:00 AM | 1/16/2022 9:36:49 AM | 12/7/2021 12:00:00 AM | ||||||
2096 | حمدي عبدالسلام | - | 36479901 | مريض لديه برد، ذهبت لغرفة (5) و انتظرت كثيرا وهذه المعاملة لا تليق بالمرضى وخدمة غير مهنية تماما |
تم التواصل مع المريض و اخباره بانه حالة يجب عليه انتظار الموعد في حالة ان المريض ليست حالة طارئة وقد تم تصنيف المريض بانه حالة اعتيادية وقد تفهم المريض الموضوع |
HBM | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 21-12-93583 | 11/28/2021 12:00:00 AM | 12/5/2021 11:45:26 AM | 12/1/2021 12:00:00 AM | ||||||
2097 | Ali Abdulla | 39837377 | Doctor is available no patient Iam very tired . doctor doesnt want to check Iam waiting 3 hours and more Doctor Ramaddan if other no patient iam sick not even I can stand here doctor or nurses even doesnt treat or not helping |
تم التصال بالمشتكي ولكن الرقم للتواصل خطأ |
JHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-12-74088 | 11/1/2021 12:00:00 AM | 12/6/2021 9:59:00 AM | 11/4/2021 12:00:00 AM | |||||||
2098 | نايف الدوري | 36394442 | كانت مراجعتي للطبيب غرفة 6 الاسم رمضان الاربعاء الساعه 7 مساءا الموافق 24/11/2021وكانت المعامله سيئة للغايه من الدكتور صراخ وعدم احترام |
تم الاتصال بالمريض وتهدئته بعد ما اتصلت نائبة رئيس مجلس الادارة بالطبيب لاعطائه الملاحظات على اسلوبه للتعامل مع المرضى بمعامله جيده |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 21-12-86713 | 11/24/2021 12:00:00 AM | 12/6/2021 10:23:01 AM | 11/25/2021 12:00:00 AM | |||||||
2099 | معصومة نجف جعفر | غير مسجل | 39634066 | اشكر جزيل الشكر لموظفات الكاونتر ، فهي وجه للبلدالطيب و للمركز شكرا جزيلا منهن لتيسير الامور |
تم التواصل مع المراجعة و شكرها |
IHC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-12-68331 | 11/17/2021 12:00:00 AM | 1/25/2022 11:52:36 AM | 11/23/2021 12:00:00 AM | |||||||
2100 | سمير محمد عبدالله العوضي | 38741952 | ان الجهود المقدمة من قبل المستشفى الكل ممتاز جدا ، أود أن أشكر قسم التضميد بصورة خاصة على مدى اهتمامهم و حسن رعايتهم للمريض مع حسن تقديم الخدمة على أكمل وجه . |
تم التواصل مع المراجع و شكرة ، و تم إيصال الشكر لقسم التمريض |
IHC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10230 | 21-12-73678 | 11/14/2021 12:00:00 AM | 2/3/2022 9:15:27 AM | 11/23/2021 12:00:00 AM | ||||||||
2101 | صلاح جعفر محمد علي ( ليال و ليان ) | غير مسجل | 33707171 | s,almukhtar1979@gmail.com | ملاحظة : سنقوم برفع شكوى ضد المركز الصحي للوزارة بخصوص صرف المساعدات الشهرية . قسم رعاية الأمومة - بخصوص المساعدة المقدمة من وزارة الصحة بتوزيع حليب مع حفاضات - الشهر السابق لم نحصل عليهم بسبب عدم وجود كمية كافية و بقينا نراجع دائما و كل مرة لا يوجد و في الأخير قالو لنا خسرتون و طافكم ،و هذا الشهر نفس الشي . |
تم الإتصال بالأب ،و كانت نقطة الإختلاف على عدم الصرف بأثر رجعي ، و بعد النقاش و الشرح لآلية الطلب في القسم تفهم الأب الموضوع . |
IHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-12-87771 | 11/16/2021 12:00:00 AM | 12/7/2021 8:16:41 AM | 11/24/2021 12:00:00 AM | |||||
2102 | غير مسجل | غير مسجل | أود أن أشكر الدكتورة هاجر غرفة ( 5 ) كانت جدا ممتازة في التعامل و التشخيص . أتمنى لها التوفيق |
تم إيصال الشكر للطبيبة |
IHC | Proffesional | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-12-84521 | 12/7/2021 12:00:00 AM | 12/7/2021 8:23:38 AM | 12/7/2021 12:00:00 AM | ||||||||
2103 | فوزية علي مال الله | 640064280 | 34131305-36800812 | السلام عليكم السادة الأفاضل في وزارة الصحة أنا مريضة سكر أتكلم بالنيابة عن نفسي و كثير من المرضى ، إبرة التمليك من الإصبع جدا قوية و يصبح اللون أزرق و بنفسجيي . أرجو إعادة الأبر السابقة اللون أبيض و أصفر و أرجو النظر في هذا الموضوع و الأخذ بعين الإعتبار و لكم جزيل الشكر و الاحترام |
تم التواصل مع مقدمة الشكوى و إبلاغها بأن المادة غير متوفرة حاليا ، و سيتم متابعة طلبها من المخازن لحين توفرها . |
IHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-12-56613 | 11/24/2021 12:00:00 AM | 1/25/2022 12:24:10 PM | 12/29/2021 12:00:00 AM | ||||||
2104 | لمى عدلي شحادة عروسي | 33820133 - 33820144 | وقت الإنتظار في الصيدلية من نصف ساعة إلى ساعة لأستلام الأدوية |
لقد تم الاتصال بالاخت المشتكيه والاستفهام منها عن سبب الشكوى حيث كان وقت صلاه ووضحت ان الوقت كان 45 دقيقه وخبرتها ان وقت الصلاه ربع ساعه لايتعداه واعتذرت منها وشرحت لها ظروف الموظفه واثنت علي ونحن حريصين على خدمه المرضى على اكمل وجه نوفة نجم |
BCC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 21-12-67794 | 11/23/2021 12:00:00 AM | 12/13/2021 7:14:54 AM | 12/12/2021 12:00:00 AM | |||||||
2105 | _ضد د.سلوى السماك_مريضة السكر | لا يوجد | لا يوجد | الدكتورة سلوى السماك تعرضنا لأستهزاءها وعدم احترامها للمريض،، ابنتي مصابة بالسكر وعادة تكون النتائج آرجنت،، طلبت منها كتابة فقط ارجنت لكنها لم تكتلرث كلامها جارح جداً إذا صاد بنتج نزيف أخليه آرجنت بالإضافة إلى سوء أخلاقها ،، نكلمها وهي تهمشنا الي سوته أكثر بكثير ، الصفحة ما تكفي للشكوى. |
لا يوجد ارقام تواصل ولكن تم التحدث الى الدكتورة سلوى السماك من قبل الدكتورة ندى درويش رئيس مجلس الادارة وقد ردت الدكتورة بالآتي: لا حول ولا قوة الا بالله العلي العظيم !! الله هو الحكم هذه مبالغات اكثر من اللازم
ارى ما يقارب ال ٧٠ مريض بشكل يومي والجميع يخرج شاكر ,, لا يمكن لمريض واحد فقط من بين ال ٧٠ ان يحدد اخلاقي او جهودي ابنتها مصابه بالسكلر ولم تأت بنوبة سكلر ابدا ، بل جاءات بالامس جاءت بانفلونزا الموسميه وطلبت مني تحليل platelets بدون ايه ملاحظات اخرى فذهبت واخبرتها فنيه المختبر بانه يحتاج ساعة ليجهز على اقرب تقدير فرجعت مره اخرى بنتي حاله طارئة ابيه ال platelet يجهز بسرعه قلت لها : هل تشتكي من نزيف ،، فأجابت ليش تدعين على بنتي بالشر ؟!؟! واوضحت لها انه حتى الارجنت ياخد وقت هي تبيه يجهز بربع ساعه ؟!؟! |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10862 | 10862 | 21-12-27071 | 12/7/2021 12:00:00 AM | 12/11/2021 2:57:23 PM | 12/8/2021 12:00:00 AM | ||||||
2106 | عمر عبد العليم | 37786651 | اهمال من قبل الدكتور اسامه |
تم الاتصال بالمريض والمريض سحب الشكوى |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-12-68403 | 10/11/2021 12:00:00 AM | 1/26/2022 8:34:47 AM | 11/21/2021 12:00:00 AM | |||||||
2107 | وليد عبد الله | 39399979 | اهمال ومعاملة الدكتورة ايمان ناصر |
تم الاتصال بالمريض وتم تنويه الطبيب |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 21-12-34697 | 10/21/2021 12:00:00 AM | 1/26/2022 8:31:27 AM | 11/15/2021 12:00:00 AM | |||||||
2108 | فاطمه الحداد | 39510003 | شكوى على الطبيب احمد موسى لعدم اهتمامه بالمريض |
تم الاتصال بالمريض عدة مرات والهاتف مغلق |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-12-83862 | 11/15/2021 12:00:00 AM | 1/26/2022 8:56:08 AM | 10/21/2021 12:00:00 AM | |||||||
2109 | هيفاء احمد | 36884484 | شكوى على معاملة الدكتور احمد موسى |
تم الاتصال بالمريض وتم تنويه المريض |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 21-12-61242 | 10/15/2021 12:00:00 AM | 1/26/2022 8:32:26 AM | 10/21/2021 12:00:00 AM | |||||||
2110 | عيسى هجرس | 37774444 | لايوجد ضمادات طبية مع العلم اني احضرت معي ضماداتي الخاصة |
تم الاتصال بالمراجع من قبل مشرفة التمريض بالمركز و تم شرح الالزم |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 21-12-32947 | 12/12/2021 12:00:00 AM | 12/14/2021 7:34:07 AM | 12/13/2021 12:00:00 AM | |||||||
2111 | NADIA JASSIM | 33323935 | ازعاج كبير جدا في قسم التمريض في غرفة المعالجة و عند الطلب من الممرضة الهدوء قليلا رفضت متعللة انه وقت راحتهم |
التاريخ: 28/11/2021
حضرة السيدة الفاضلة/ …………………وداد احمد .............. المحترمة رئيس تمريض المنطقة الصحية الخامسة
تحية طيبة وبعد ،،
الموضوع: الرد على شكوى المراجعة نادية جاسم احمد
وردتنا شكوى المراجعة نادية جاسم احمد عن طريق صندوق الشكاوي و الاقتراحات بتاريخ 28/11/2021 حيث تم التواصل مع السيدة نادية لمعرفة تفاصيل الشكوى , و التي ابدت انزعاجها عندما حضرت لعلاج ابنتها بتاريخ 23/11/2021 في قسم التمريض من صوت الموظفات في غرفة الاستراحة حيث كانت على السرير الملاصق لغرفة الاستراحة , و قد قامت الممرضة بنقل المريضة على سرير اخر عندما ابدت انزعاجها و طلبت من الموظفات في غرفة الاستراحة بخفض صوتهم , في بادئ الامر اود الاشارة بان غرفة استراحة الممرضات تقع في نفس منطقة اسرة المرضى و التي تم فصلها بقطعة gypsum board لا يغلق الغرفة بالكامل حيث انها مفتوحة من الاعلى , هذا ما يبرر سماع المرضى لصوت الموظفات في فترة الاستراحة , تم التحقق من موظفات تلك النوبة حيث كان رد الموظفة بانها كانت تتكلم بالصوت العادي و لم يكن صوتها مرتفع في ذلك اليوم و عندما طلبت منها الموظفة الاخرى بخفض الصوت ردت بان صوتها ليس مرتفع , تم تنبيه الموظفة و جميع الممرضات بالتعامل بمهنية تامة و اخفاض صوتهم و ذلك لوجود مرضى في القسم قد ينزعجون من اقل الاصوات , و تم الاعتذار من المراجعة على الانزعاج الذي حدث في ذلك اليوم .
مشرفة التمريض لمركز مدينة حمد بدور عادل زمان 28/11/2021 |
HHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11045 | 11045 | 21-12-88352 | 11/23/2021 12:00:00 AM | 12/14/2021 12:37:57 PM | 12/14/2021 12:00:00 AM | |||||||
2112 | عبدالله المؤدن | 39313555 | التمريض، مريم ناجي، جوبي سريعة |
تم الاتصال بالمراجع في تمام الساعة الثانية ظهرا وابدأ سروره بالمركز والاهتمام الكبير من قسم التمريض داعيا من الله حفظ الجميع |
MJK | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 21-12-50695 | 12/8/2021 12:00:00 AM | 12/15/2021 7:03:33 AM | 12/9/2021 12:00:00 AM | ||||||||
2113 | غاده | 36650966 | كان لدي موعد مع د حمد الجلاهمة الساعة 5 مساءا وانا لدي حساسية في جسمي و طاف وقت الموعد ولم يتم مناداتي وطرقت عليه الباب و افاد بان اسمي غير موجود عنده |
كانت محرره بتاريخ 2/12/2021 بعد الرجوع الى الشكوى من المراجعة غاده و التي بينت ان موعدها كان في تمام الساعه 17 و كانت تنتظر قبل الموعد و لم ينادي عليها د حمد الجلاهمه.ثم دخل مريض اخر. فتوجهت الى القسم السجلات و طلبت منهم تغيير الطبيب و دخلت على د هدى التي اعطتها ابره لانها كانت تعاني من الحساسيه. استائت من تاخرها على موعدها على د حمد. تم الاتصال بالمريضه للاستعلام عن الشكوى الاجراء: تم مراجعه الملف الالكتروني للمريض و مناقشة محتوى الشكوى مع د حمد الجلاهمه و الذي كتب الرد بدوره كما في المرفق. بين د حمد بانه كان يعاين المريض الذي كان موعده قبل المريضه و تاخر بسبب وصعه الصحي و تطلب منه وقت اطول من الاستشاره العاديه. و عندما تغير الموعد من السجلات لم ينادي المريضه لان الموعد لم يظهر عنده. ثم تابع منداه المرضى في القائمه تم شرح الحاله للمريضه التي تقبلت الرد و تم اقفال الشكوى |
BKH | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 21-12-10979 | 12/14/2021 12:00:00 AM | 1/26/2022 9:14:51 AM | 12/15/2021 12:00:00 AM | |||||||
2114 | خديجة علي | 34378080 | لم يكن اسلوب الدكتورة مناسبا حيث كان بقلة لباقة و الاحترام و قاسيا وغير مناسب |
تم الاتصال بالمريضة و اخذ تفاصيل الشكوى حيث اكدت على ماهو مكتوب في نص الشكوى و استائت من تحويلها الى قسم الطوارىءتم مراجعة الملف الالكتروني للمريضة و تبين بان وقت بدأ الاستشارة المريضة كان في تمام الساعة 15:18 و انتهت الاستشارة الساعة 15:45تم التحويل لطوارىء الملك حمد الجامعي في نفس الاستشارة و مناقشة محتوى الشكوى مع د امينة بحر والتي كتبت الرد بدورها ووضحت بانها كانت تعني اخذ المرض بصورة واضحة و دقيق لتتمكن من تشخيص الحالة وصرف العلاج المناسب لكن تبين بأن المريض قد اخذت العالج مرتين و لم ينجح في القضاء عل العدوى التي تعاني منها ففضلت تحويلها الى الطورىء حتى يتم علاجها بشكل افضل.كما اكدت د امينة انها لم تقصد الاساة الى المريضة بأسلوب كلامها كما انها حاولت تقديم المساعدة على اكمل وجه، تم التاكيد على الطبيبة بضرورة الالتزام بأسلوب حسن |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 21-12-92067 | 12/12/2021 12:00:00 AM | 12/15/2021 9:30:52 AM | 12/14/2021 12:00:00 AM | |||||||
2115 | حسين حمادي | 38822238 | info@hammadi_bh.com | الرجاء وضع مراقبة الى الدكتور بوضع جهاز في الغرفة الدكتور لأن لا يوجد دائماً في مقر عمله |
تم الاتصال من قبل د.محمد الحلواجي بتاريخ 12 وقال انه مشغول ثم عاود الدكتور محمد الاتصال بتاريخ 13ديسمبر وقد شرح المريض انه حضر صباحاً للمستشفى و طلب منه الطبيب الرجوع مساءً للإطلاع على النتيجه وبما ان الطبيب في الفتره المسائية قد انتهى دوامه فقد رجع المريض مباشرة الى غرفة الطبيب فلم يجده لذلك كتب الاقتراح، وقد بين المريض للدكتور محمد الحلواجي انه مجرد اقتراح بوضع مراقبة وليس شكوى. |
SJC | Administrative | Suggestion | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-12-67010 | 12/11/2021 12:00:00 AM | 12/15/2021 12:47:47 PM | 12/13/2021 12:00:00 AM | |||||||
2116 | Mohamed isa | 39699008 | قسم الصيدلية سيء التعامل مع المرضى حيث تطلب الموظفة ان يكون المريض هو من يتذكر موعد آخر صرف للدواء. جرت العادة أن يبلغ المريض عن تاريخ آخر صرف للدواء في آخر زيارة. |
تم التواصل هاتفيا مع مقدم الشكوى من قبل مسئولة الصيدلية وتم توضيح له ان ملاحظة آخر صرف لا تظهر في كل مرة والموظفة قد تغفل عن اخباره فيها اذا لم يسأل المريض عن ذلك نقترح اضافة تاريخ انتهاء وصفاتهم في ملصق الدواء |
AHC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 21-12-95051 | 8/31/2021 12:00:00 AM | 1/25/2022 12:58:35 PM | 9/2/2021 12:00:00 AM | |||||||
2117 | محمد أمين جاسم | 33565945 | Mameen33565@gmail.com | المركز ككل - الطبيب- قسم التمريض- قسم السجلات الطبيب لم يقم بفحص المريضه ولا قياس حرارتها ولا ضغطها ولا دمها، وأعطاها مغذي وإبر وأثناء تواجدها في الإقامة القصيرة ساءت حالتها أكثر وزاد الألم وزادت حالات الترجيع لدرجة أن حتى عصارة المعدة خرجت وحتى الماء تقوم بترجيعه وعندما طلبت الطبيب انتضرنا 45 دقيقة ولم يأتي ...وبعدها قام الدكتور هاتفياً بإخبار التمريض بإزالة المغذي وإرسال المريضه للبيت حيث لم يعني لا التمريض ولا السجلات أي اهتماموأخذت زوجتي حيث ساءت حالتها أكثر كان من الممكن للطبيب فحص المريضه الفحص الروتيني خصوصاً أنها مريضة سكلر والجفاف يؤدي إالى نوبة وفي أسوء الظروف كان عليه تحويلها للطوارئ إذا هو ليس في مزاج القيام بعمله |
بتاريخ 15-12-2021 تواصل نائب رئيس مجلس الادارة د. محمد الحلواجي مع زوج المريضة وقد تبين ان المريضه تم ترخيصها بدون متابعة الحالة من قبل الدكتور محمد حسن وسيقوم د.محمد الحلواجي بتوجيه د.محمد حسن بضرورة التأكد ومتابعة حالات المرضى قبل الترخيص.
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SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 21-12-30058 | 12/9/2021 12:00:00 AM | 12/15/2021 6:19:29 PM | 12/15/2021 12:00:00 AM | ||||||
2118 | نادر حمد | 39915510 | لم استلم الدواء وعند مراجعة الدكتور قال انه سجل لي الدواء ولكن الصيدلية لم تصرف لي الساعة 9.30 مساءً غرفة 5 |
تم الاتصال بالمريض أكثر من مرة ولا يوجد رد |
MHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-12-39083 | 9/26/2021 12:00:00 AM | 12/20/2021 1:44:55 PM | 10/3/2021 12:00:00 AM | |||||||
2119 | مسعد صالح | 621207055 | 33077111 | الدين المعاملة معاملة المريض بطيب يخفف عنه الالم والبحرين شعبها أطيب ما خلق ربي الموظفة رقم 2 في الاستقبال تعامل المريض كخادم أو عبد بكل وقاحة |
تم تنبيه الموظفة بضرورة التعامل الجيد مع المرضى |
MHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-12-99112 | 11/3/2021 12:00:00 AM | 12/20/2021 1:48:39 PM | 11/4/2021 12:00:00 AM | ||||||
2120 | shokil ahmed | 36978567 | thanks to all doctors, bahrain government and staff love u bahrain |
شكر للمركز |
MHC | Administrative | Appreciation | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-12-48025 | 12/20/2021 12:00:00 AM | 12/20/2021 1:51:05 PM | 12/20/2021 12:00:00 AM | ||||||||
2121 | بشار علي محمد جاسم | 39558965 | أرجو التواصل معي لتقديم بلاغي حول الدكتور محمد جاد الله، لا يحترم و لا يتكلم بأدب وسيئ التعامل ، حضر المريض شخصيا لمناقشة و رفع الشكوى لدي بتاريخ 1 نوفمبر 2021 و بين بأنه دخل على الطبيب و هو يشكو من ألم في كاحل القدم منذ اسبوعين و كان يحتاج لصرف علاج و عمل اشعة له و كان ذلك بتاريخ 30 اكتوبر الموافق يوم السبت و لكمن الطبيب اخبره بان حالتة ليست بطارئة و بامكانة مراجعت المركز الصحي التابع لة لعمل الأشعة و متابعة العلاج فشعر المريض بضيق و استياء من رد الطبيب |
تم رفع مضمون الشكوى و تم مناقشتها مع الطبيب المعني الذي وضح بأن فعلا حالة المريض لم تكن بطارئة و ان الألم كان لديه من اسبوعين و بامكانة عمل الأشعة بمركزة يوم الأحد و متابعة حالتة هناك و لم يكن الكلام باسلوب غير محترم او من غير ادب حيث كان الكلام طول فترة الحوار بنبرة طبيعية و ليست عالية و لم تكن باسلوب غير مؤدب كما ذكر الشاكي في مضمون شكواه. تم التوضيح للطبيب بأن رضى المريض و تلبية احتياجاته هي من اولويات الخدمات المقدمة وحتى لو ان الحالة لم تكن بطارئة و ممكن ان نساعد المريض بتلبية احتياجاتة فلا نتردد بعمل ذلك. |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 21-12-08189 | 10/30/2021 12:00:00 AM | 1/25/2022 11:37:11 AM | 11/1/2021 12:00:00 AM | |||||||
2122 | مريم عادل | 39927707 | د.محمود كويتان، ما له زاغر مرضى وعطانا دوا غلط وما أخذ حتى وزن الجاهلة وحتى الصيدلية مو عارفه يعطيني الجرعة. الدكاترة البحرينين كلهم زفت للأسف/ واحد اسمه محمد ديري بعد مأساة. |
تم ارسالها الى الطبيب المسئول بتاريخ: 20 ديسمبر 2021 السلام عليكم
فيما يخص الشكوى المرفقة فقد تم التواصل مع صاحبة الشكوى والتي أوضحت بأنها أحضرت ابنتها للعلاج و دخلت على د.محمود كويتان والذي قام أخذ التاريخ المرضي وفحص الطفلة ووصف لها غير مناسب ( حسب وصف الأم) وكانت معاملته جافة معها وعد الرجوع للطبيب المعني أوضح بأنه قام بعمله وفحص الطفلة وكتب لها الدواء حسب حالتها وبعد مراجعة الملف الالكتروني للمريضة تبين بأن الطبيب قد قام بفحص المريضة وأخذ التاريخ المرضي ووصف الدواء المناسب لحالتها وسنها حسب الجرعة المطلوبة (الوصفة صحيحة).. أما بالنسبة لموضوع د.محمد طرادة فقد أفادت صاحبة الشكوى بأنها قد اصطحبت ابنتها للفحص والعلاج لدى د.محمد طرادة وكان أسلوبه أيضا جافا مع الطفلة والأم وبالرجوع للطبيب المعني كتب رد تفصيلي (مرفق ) تم التنبيه على الطبيبين المعنيين بضرورة حسن التعامل مع المرضى ومراعاة التواصل الصحيح معهم لتفادي هذي المشاكل مستقبلا
هذا مالزم توضيحه ولكم جزيل الشكر
د.مها الملا رئيس مجلس الإدارة مركز محمد جاسم كانو الصحي |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 21-12-12850 | 12/16/2021 12:00:00 AM | 1/9/2022 7:00:43 AM | 1/6/2022 12:00:00 AM | |||||||
2123 | مريم السبيعي | 33557710 | اجهزة الارقام لايوجد بها حبر |
تم الاتصال بالمراجع و شرح الازم |
BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 21-12-96638 | 12/12/2021 12:00:00 AM | 12/22/2021 10:43:43 AM | 12/13/2021 12:00:00 AM | |||||||
2124 | Hassan aljandi | 39416823 | قدم إلى مكتب الأداري المدعو حسان الجندي واستقبله المنسق الأول حيث أن لديه شكوى مقدمة على قسم المختبر حيث أنه حضر لقسم المختبر محضرا عينات لعاملتها المنزلية بعد انتهاء دوام الموظفه بقسم المختبر الساعة الواحدة بحكم ان لديها ساعتين رعاية حي ث اخبرته الموظفه أنها لا تستطيع اخذ عيناته نظرا لانتهاء وقت دوامها فاخبرها أن استعلم من قبل وتم اخبراه ان القسم يكون مفتوح للساعة الثانية ظهراحدث مشادة بالكلام بين الموظفة والمراجع |
تم اخبار رئيس قسم المختبر السيدة زهرة بالواقعة ونظرا لتغطيتها لمواقع الكونا وعدم توفر هاتف خاص بالوزارة تم تاجيل الاتصال به لحين دوماها فب المركز قامت بالاتصال به عدة مرات وتبين ان الخط خارجي (مسافر) |
ZHC | Administrative | Enquiry | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10869 | 10869 | 21-12-72794 | 12/8/2021 12:00:00 AM | 12/22/2021 12:38:21 PM | 12/20/2021 12:00:00 AM | ||||||||
2125 | إبراهيم عيسى علي حسين الحايكي | 380106051 | 34173932 | none@email.com | انا المدعو عيسى الحايكي أود أن أرفع لكم معاناتي و هي أني كبير في السن و أنا بحاجة ماسة إلى رعاية خاصة و لا يخفى عليكم أني أستلم حفاظات شهرياً من الحجم الكبير من قسم الرعاية و لم أستلم منذ أربعة شهور و كلما أراجع يخبروني بأنه لا توجد حفاظات من الحجم الكبير و أود أن تحلوا هذه المشكلة. |
رد قسم الرعاية: تم التواصل مع زوجة المراجع حيث حضرت شخصياً للقسم. تم إخبارها بآلية الصرف و أنه يتم عمل طلبية بشكل شهري و في حال وصول الحفاظات للقسم سيتم التواصل معهم. (السبب عدم توفر هذا الحجم في المخازن و تأخر الوصول بسبب تغيير الشركة المزودة) |
BQC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 21-12-72586 | 11/29/2021 12:00:00 AM | 12/23/2021 3:26:36 PM | 12/1/2021 12:00:00 AM | |||||
2126 | ام عبدالله | 36442636 | 36442636 | تم شكر اطباء المركز وتحديد دكتورة فاطمه الشيخ وايضا دكتورة رجاء الشيخ.في طريقة تعاملهم مع المرضي. |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10852 | 11053 | 21-12-69952 | 12/21/2021 12:00:00 AM | 10/31/2022 10:33:56 AM | 12/26/2021 12:00:00 AM | |||||||
2127 | - | - | 33444327 | - | الدكتور رمضان سيء التعامل مع المريض والعصبيه بدون اسباب الدكتور مصطفى التأخير في الحضور للغرفه وانتظار المريض لمدة ربع ساعه |
تم الاتصال بالمريضه من قبل رئيس مجلس الاداره والتفاهم على المشكله |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-01-21613 | 12/6/2021 12:00:00 AM | 1/3/2022 11:40:49 AM | 12/9/2021 12:00:00 AM | |||||
2128 | محمد منصور | 860602753 | 39049949 | سوء تعامل الطبيب رمضان وانه غير مؤهل للتعامل مع المرضى بل يحتاج الى دورات في التعامل ولقدد تكرر تعامله معي أكثر من مرهفي مركز النعيم سابقا والان في مركز جدحفص الرجاء اتخاذ ضده اجراء |
تم التواصل مع المريض من قبل نائب رئيس مجلس الادارة والطبيب المسئوول وعمل اللازم |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-01-12188 | 12/23/2021 12:00:00 AM | 1/3/2022 11:47:24 AM | 12/27/2021 12:00:00 AM | ||||||
2129 | أحمد محمد حيدر | 860803805 | 37373786 | ليس لديه تعامل مع المرضى وهاي ثاني مره غرفة 3 الدكتور مصطفى شمس |
تم الاتصال بالمريض من قبل نائب رئيس مجلس الاداره وتم التحدث للطبيب |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-01-75249 | 12/27/2021 12:00:00 AM | 1/3/2022 11:51:38 AM | 12/29/2021 12:00:00 AM | ||||||
2130 | مرضى المركز | - | - | نحن مرضى المركز نطالب بتوفير ثلاجاة للماء والعصير حيث المركز يفتح 24 ساعه ومركزنا الوحيد الذي لا يتوفر فيه ثلاجة الماء والعصير والشاي ولكم جزيل الشكر والتقدير |
تمت مخاطبة الاداره للموافقه على ذلك |
JHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-01-38777 | 12/28/2021 12:00:00 AM | 1/3/2022 12:16:37 PM | 1/3/2022 12:00:00 AM | |||||||
2131 | خولة الغتم | 740407708 | 39396633 | أخذنا الموعد باخذ التطعيم منذ حوالي إسبوع، وعندما ذهب العامل قبل الموعد اخبرته احدهن انه لن يقبل وذلك لانتهاء التطعيم، حيث انهم لا ياخذون مواعيدهم من مجتمع واعي، هذا الامر مرفوض وفيه ضياع لوقت العامل، حيث انه يقطن في الرفاع الغربي وفقط مركز حالة بوماهر يعطون تطعيم سبوتنك الروسي |
تم التواصل مع العميل و اخباره بانه تم تحديد طاقة إستيعابية للتطعيمات لكل مركز صحي وذلك من قبل الإدارة ، وبالنسبة للمسج الذي تم ارساله للمريضة يتم ارساله من قبل 444 وتم رفع الموضوع للإدارة من قبل بخصوص هذا الامر والتوقف عن إرسال المسجات للمرضى في حال وجود أعداد معينه للتطعيم ، وذكر العميل في حين حل الموضوع يجب وضع خط ساخن للمركز وذلك لإعادة إعطاء المواعيد المحددة لكل مركز صحي أو توقف عن إرسال المسجات للمرضى وذلك مما يسبب ضياع وقت المريض. وقد تم إخبار المريضة بانه تم حل الموضوع من قبل الإدارة بفتح مركز جدحفص الصحي كمركز آخر لامتصاص الازدحام في مركز حالة بوماهر الصحي . |
HBM | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-01-26381 | 12/26/2021 12:00:00 AM | 1/6/2022 8:29:21 AM | 1/4/2022 12:00:00 AM | ||||||
2132 | مي أحمد الشايجي | 37754441 | اتقدم اليكم بشكوى اليوم الخميس بتاريخ 23/12/2021 ضذ مركز حالة بوماهر الصحي قسم رعاية الأمومة والطفولة بالاخص موظفة التسجيل حيث ان مكتب الاستقبال لا تتوفر فيه الموظفة بشكل دائم كثيرة التغيب و التأخير مما يسبب إزدحام المراجعين في قسم الانتظار ولا يسمح الوضع الحالي بذلك علما بأني انتظرت لمدة نصف ساعة أو أكثر ولم تتواجد الموظفة على المكتب و عند سؤالي عنها لدى الموظفات الاستقبال في الطابق الارضي تستروا عليها وعدم وجودها وعند طلبي لمقابلة المسئول قالا لا يوجد مسئول؟؟؟ وعند طلبي منهم بطاقة الشكوى رفضوا إعطائي وقالوا الاكتفاء بكتابة رسالة خطية ووضعها في صندوق الشكاوي ، إهمال وفوضى... الرجاء النظر في الشكوى و أخذ الاجراء المناسب. |
تم التواصل مع العميل المذكور اعلاه وابلاغها بانه في حال عدم تواجد موظفة السجلات في قسم الرعاية الذهاب الى قسم السجلات في الطابق الاول ، وذكرت بانها ذهب الى قسم السجلات ولم يتم تقديم الخدمة بالاضافة بانها طلبت بطاقة للشكاوي ولم يتم اعطاءها ، تم ابلاغ المريضة بانه في حال حاجتها الى بطاقات الشكاوي يتم اخذها من صندوق الشكاوي الموجود عن باب الرئيسي للمركز، هذا مالزم وتفضلوا بفائق الاحترام والتقدير
آلاء القحطاني إداري مركز حالة بوماهر الصحي
|
HBM | Administrative | Complaint | Waiting Period | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-01-25018 | 12/23/2021 12:00:00 AM | 1/25/2022 11:20:04 AM | 1/4/2022 12:00:00 AM | |||||||
2133 | محمد محسن صالح | 850208645 | 37775534 | ذهبت لأخذ اللقاح في مركز حالة بوماهر الصحي فوجدت أعداد كبيرة بالانتظار. هل يعقل أن انتظر خارج المركز في هذا الطابور لمدة ساعتين أو أكثر؟؟ لماذا لا يتم التنظيم أكثر و أخذ ارقام عبر الجهاز أو إرسال رسائل عبر الهاتف مثل ما يعمل شركات الاتصالات الوضع ليس جيد ويفتقر للتنظيم. |
تم الرد على العميل وإخباره بانه تم حل الموضوع وفتح مركز جدحفص الصحي كمركز آخر لتطعيم السبوتنك وذلك لإمتصاص الازدحام بمركز حالة بوماهر الصحي |
HBM | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-01-91836 | 12/21/2021 12:00:00 AM | 1/6/2022 8:46:06 AM | 12/22/2021 12:00:00 AM | ||||||
2134 | zainab saad | 930209389 | 33458756 | I would like to submit a complaint about the ministry of health organization of the vaccination system. It is unacceoable that the MOH says that we can to go to vaccination locations to receive the vaccine without taking an appontment and then we be told upon arrival that the samples have finished. |
تم التواصل مع المريض و ابلاغه بانه تم حل الموضوع بفتح مركز جدحفص الصحي كمركز آخر لمركز حالة بوماهر الصحي وذلك لتقليل مدة الانتظار وامتصاص الازدحام بمركز حالة بوماهر الصحي |
HBM | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-01-04951 | 12/23/2021 12:00:00 AM | 1/25/2022 11:20:54 AM | 12/27/2021 12:00:00 AM | ||||||
2135 | Ali Juma | 39159802 | نشكر فريق البحرين الطبي على جهودهم المبذولة ولكن بعد خروجي من العمل لأخذ التطعيم بمركز حالة بوماهر الصحي للاسف تم إنتهاء جميع الجرعات و نستفسر لماذا لا يوجد اللقاح الروسي في عدة مراكز صحية فقط بمركز حالة بوماهر الصحي |
تم التواصل مع العميل بتاريخ 23/12/2021 وتم شرح الإليه المتبعة له وتفهم الامر. |
HBM | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-01-94712 | 12/22/2021 12:00:00 AM | 1/6/2022 8:57:34 AM | 12/23/2021 12:00:00 AM | |||||||
2136 | Marwa Ebrahim | 941005232 | 34173766 | أخذت موعد للتطعيم للجرعة المنشطة عن طريق مجتمع واعي وتم إرسال مسج لي بإعطائي موعد تاريخ 7/12/2021 الساعة 3:30 العصر في مركز حالة بوماهر الصحي وذهبت الى الموعد وأتفاجئ بأخباري أن لا يوجد تطعيم في هذا الوقت، أتمنى أن تنشروا معلوماتكم بمصداقية و أتمنى أن تكون هناك رقابة على المركز الصحية التي تطعم المرضى، لاني تضررت من عدم المصداقية المسج المرسل |
تم التواصل مع العميل وتم توضيح بانه تم تحديد طاقة استيعابية للتطعيمات لكل مركز صحي ، ففي حال انتهاء الأعداد المحددة يتم تحويل المرضى لليوم الثاني، وتم تفهم العميل للموضوع .
ويعطيكم الف عافية
آلاء القحطاني إداري مركز حالة بوماهرالصحي |
HBM | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-01-30543 | 12/7/2021 12:00:00 AM | 1/25/2022 11:21:35 AM | 7/8/2021 12:00:00 AM | ||||||
2137 | هيفاء | 37176660 | الرجاء العناية في الحمام لاسباب الوساخة الزائدة لا يمكني استخدام الحمام بهذا الوساخة |
تم التواصل مرتين بالمراجع بتاريخ 9 يناير 2022 الساعة 12:40 ضهرا دون رد. تم التواصل مع المراجعة وابدات استئائها من دورات المياه العامة بالسيدات، لا يوجد مناشف ورقية ، ولا صابون لليد، وان السيفون لا يعمل، ومن جهتنا اخبارنا اننا سنتواصل مع المعنيين بهذا الخصوص، وقدمنا لها الاعتذار عن هذا التقصير.
ومن جهتنا تواصلنا مع قسم الصيانة لتصليح السيفون، ومع النظافة لتعديل الوضع. |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-01-77068 | 1/4/2022 12:00:00 AM | 1/9/2022 1:25:57 PM | 1/9/2022 12:00:00 AM | |||||||
2138 | نجم الفريح | 36622152 | التأخير و عدم الالتزام بالمواعيد غرفة الاسنان رقم 1، المريضة ياسمين نجم، و تحمل رقم شخصي 141104805 |
التاريخ: 11 يناير 2022. تحية طيبة وبعد ،،،،،، الموضوع : شكوى التأخير و عدم الالتزام بالمواعيد الاسنان غرفة 1 ، المراجع/ نجم الفريح ، رقم التواصل / 36622152. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأنه تم التواصل مع ولي أمر الطفل و تبين بأن موضوع الشكوى بعدم سماح طبيبة الاسنان بعلاج الطفلة بدون ولي أمرها، و عليه فقد قمت بالتوضيح له بأن على المراجعين لقسم الأسنان ضرورة مرافقة ولي الأمر للأبنة التي يقل عمرها عن 18 سنة، و التواجد مع أبنائهم عند التسجيل لعلاج الاسنان و أثنائ العلاج، حيث يحتاالطبيب في بعض الحالات لمناقشة التايخ المرضي للأبنة ان وجد، شرح العلاج و أخذ الموافقة الخطية من ولي الأمر قبل البدء بالعلاج ( مثل: الموافقة على العمليات الجراحية و خطة العلاج) ، و عليه يجب على على المراجعين بمرافقة أبنائهم حتى يتم التسجيل او العلاج ، و ذلك حسب التعميم رقم (2018-5). أخيرا نشكر تواصلكم و اقتراحاتكم التي تهدف في اطار تعزيز جهودنا الرامية لضمان صحة و سلامة المرضى.
وتفضلوا بقبول وافر التحية والاحترام ،،،
السيد أحمد عباس هاشم اداري مركز مدينة حمد الصحي |
HHC | Administrative | Complaint | Policy & Procedure | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 22-01-71565 | 1/11/2022 12:00:00 AM | 1/11/2022 11:43:31 AM | 1/11/2022 12:00:00 AM | |||||||
2139 | معصومة نجف جعفر | 39634066 | اتقدم بجزيل الشكر و الامتنان للأستاذة منى بمركز فحص الدم لأخلاقها و معاملتها الطيبة ، و تمكنها من مهنتها و أدائها بكل صدر رحب دون أن يشعر المراجع بألم . بارك الله فيها . |
تم إيصال الشكر إلى مساعدة الخدمات الطبية / منى عبد المحسن ، من قسم المختبر، كما تم التواصل مع المراجعة وشكرها . |
IHC | Administrative | Appreciation | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-72280 | 12/13/2021 12:00:00 AM | 1/25/2022 11:53:15 AM | 12/14/2021 12:00:00 AM | ||||||||
2140 | مراجعة | 00 | 00 | اقتراح من احدى المراجعات بعدم تاخير كبار السن عند مراجعتهم المركز الصحي |
تم شرح للمراجهة الاجراء المتبع من قبل جميع الاقسام في المركز الصحي حيث يتم اعطاء الاولوية لكبار السن وذوي الهمم |
ALH | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10860 | 10860 | 22-01-24382 | 6/14/2021 12:00:00 AM | 1/13/2022 9:50:58 AM | 6/14/2021 12:00:00 AM | |||||||
2141 | فوزية علي | 00 | 39815866 | لو سمحتو نريد علاق لحمام المرضى لوضع العبايات عليبه اثناء استخدام الحمام |
تم تلبية طلب المريضة |
ALH | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10860 | 10860 | 22-01-30077 | 10/24/2021 12:00:00 AM | 5/29/2022 10:31:56 AM | 1/26/2022 12:00:00 AM | |||||||
2142 | نجاح عبدالله حسين | 39988196 | عدم صرف حفاظات الحجم الكبير من تاريخ 13 سبتمبر 2021 ويتم مراجعة المركز باستمرار من دون جدوى |
تم التواصل مع قسم رعاية الأمومة والطفولة ، وتم رفع ايميل بالحالة إلى رئيس الخدمات الصحية المساندة. |
AAK | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10209 | 10209 | 22-01-10265 | 12/7/2021 12:00:00 AM | 1/13/2022 10:32:30 AM | 1/13/2022 12:00:00 AM | |||||||
2143 | احمد محمد سالم | 33322874 | قسم الطوارئ حيث يوجد عندي ابرة من السلمانية لابنتي اسبوعيا وهذه الابرة تعطى وهي بارده ولكن للاسف نجد تأخير من موظفي الطوارئ وتقديم ناس علينا |
تم الاتصال به لاستيضاح سبب الشكوى المقدمة منه بخصوص التأخير في إعطاء الإبرة الإسبوعية لإبنته، وقد أوضح بأنه يحضر إسبوعيا للمركز الصحي لإعطاء الإبرة لأبنته و غالبا ما كان تتم خدمته بدون تأخير، ما عدا اليوم المذكور في الشكوى فإنه انتظر لفترة طويلة قبل أن تتم خدمته حيث كان المركز مزدحما بالمراجعين. وقد تم شرح سبب التأخير في ذلك اليوم، لكون المركز يستقبل مراجعين المراكز الاعتيادية بعد انتهاء دوامهم الرسمي ومواعيدهم وفي الغالب يكون المركز مزدحما بالمراجعين في هذه الأوقات. وقد تفهم المريض الأمر و كما أفاد بأنه في الأسبوع الذي يليه تمت خدمته دون تأخير. |
MHC | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-01-19934 | 12/21/2021 12:00:00 AM | 1/13/2022 11:12:05 AM | 12/21/2021 12:00:00 AM | |||||||
2144 | مسعد محسن | 33158722 | نرجوا توفير الحفاضات لكبار السن مدة شهرين لا توجد حفاضات |
رداً على الشكوى المرفقة أعلاه نفيدكم علماً بأننا قمنا و منذ شهر سبتمبر 2021 و لغاية شهر ديسمبر 2021 م. بعمل الطلبية الشهرية كما هو معتاد شهرياً للمادة المذكورة في الشكوى ( حفاضات كبار السن مقاس كبير ) و لكن لم نستلم المادة من مخازن الوزارة الا في تاريخ15 ديسمبر 2021.
للعلم تم التواصل مع صاحب الشكوى و قد استلم المادة بتاريخ 20 ديسمبر /2021
|
MHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-01-00560 | 12/21/2021 12:00:00 AM | 1/25/2022 11:36:03 AM | 12/21/2021 12:00:00 AM | |||||||
2145 | لا يوجد | سوء معاملة طبيب عيادة العمال دكتور مازن ( دائماً عصبي مع المرضى ) |
لا يوجد بيانات للتواصل مع المريض ، وتم ايصال الرسالة الى الدكتور مازن |
AAK | Administrative | Complaint | Behavioral | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-01-40484 | 12/7/2021 12:00:00 AM | 1/26/2022 9:47:17 AM | 12/8/2021 12:00:00 AM | ||||||||
2146 | Mohd Samryab | 32125249 | M.Samaryab.Ansar@gmail.com | شكوى على علاج طبيب عيادة العمال الدكتور مازن ، بسبب عدم الفحص الشامل للمريض والسماع لحالة المريض |
تم التواصل مع الطبيب المسؤل والمريض ، وتسجيل المريض على طبيب آخر |
AAK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-01-76146 | 1/24/2021 12:00:00 AM | 1/13/2022 11:27:14 AM | 1/25/2021 12:00:00 AM | ||||||
2147 | جعفر مهدي ابراهيم | 39521115 | شكر وتقدير إلى دكتورةالاسنان رنا مع مساعد الدكتور السيد جعفر على رحابة الصدر وحسن المعاملة والعلاج. |
تم تقديم الشكر والتقدير للمراجع على تقديره وكتابة هذا الاطراء ، وتم ارسال الرسالة إلى رئيس قسم الاسنان بالمركز الصحي |
AAK | Administrative | Appreciation | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-01-39760 | 1/4/2021 12:00:00 AM | 1/13/2022 11:36:43 AM | 1/4/2021 12:00:00 AM | ||||||||
2148 | لا يوجد | فتح المصلى بالمركز الصحي |
لا يوجد ارقام للتواصل ، وحسب التعليمات والاجراءات الاحترازية والوقائية المصلى مغلق بالمركز |
AAK | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-01-88679 | 10/12/2021 12:00:00 AM | 1/13/2022 11:43:08 AM | 10/12/2021 12:00:00 AM | |||||||||
2149 | فاطمة | 39421211 | famsari53@gami.com | انا من مرضي عيادة الامراض المزمنة لا يتم قياسي ضغطي عند حضوري لموعد عيادة الامراض المزمنة ماعدا دكتورة رجاء الشيخ غرفة 3 طلبت مني الذهاب الي قسم العلاج لقياس الضغظ وشكوي انه لا احد يهتم كثير لقياس الضغظ في عيادة الامراض المزمنة. |
تم الاتصال بالمريضة فاطمة وفادات بانها ترتاد عيادة الامراض المزمنة ولم يقم اي احد من الاطباء بقياس ضغظ الدم لها وبعد التاكد من مواعيد الامراض المزمنة تبين انها لم تحضر اي موعد بعيادة الامراض المزمنة حيث ان كان لديها موعد بتاريخ 26/8/2021 وتم الغاه من قبل موظفي الاستقبال وكان لديها موعد اخر لدي نفس العيادة بتاريخ 5/1/2022 عن طريق الاتصال وتم الاتصال بها من قبل الدكتورة المناوبة |
NDC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10852 | 10852 | 22-01-36071 | 1/12/2022 12:00:00 AM | 1/13/2022 12:02:03 PM | 1/13/2022 12:00:00 AM | |||||||
2150 | ابراهيم عبدالنبي احمد | 39097118 | pbraphysics@gmail.com | نظام المواعيد يحتاج الى اعادة ضبط حيث يجلس الطبييب بدون أي عمل بحجة انتظار المواعيد بينما ينتظر المريض دون ان يناديهم حيث يصعب على المرضى الرجوع للمنزل ثم القدوم مرة أخرى . الطبيب غرفة 18 حيث بقى فترة طويلة دون أن ينادي أي مريض وعندما طلبنا منه الدخول حيث ليس لديه مرضى تداعى بعدم قدوم الموعد. |
تم التواصل مع صاحب الشكوى بتاريخ 9 يناير 2021م من قبل الدكتور محمد الحلواجي وقد وضح له نظام المواعيد بالمركز واغلق الملف |
SJC | Administrative | Complaint | Waiting Period | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-01-79936 | 1/8/2022 12:00:00 AM | 1/26/2022 6:53:30 AM | 1/9/2022 12:00:00 AM | ||||||
2151 | محمد ابراهيم صالح الخادي | 33088388 | حضر المراجع قبل 10 دقائق من الموعد ولم يجد الدكتورة في الغرفة و بعد فترة من الوقت رجعت و تبين انها كانت مشغولة في الطوارىء ودخل غرفة الطبيب المجاور لها و في انتظاره سمع ضحكاتهم ثم خرجت واخبرت المراجع انها لم تنتهي من الحالة التي معها في الطوارىء وبعدها طلبت مني اخذ كوعد آخر و في هذا الحديث ثهبت الطبيب من غير مراعاة المسؤولية و الإحترام و التقدير للمراجع |
تم التواصل مع المراجع من قبل مسؤول الأطباء بخصوص الأمرو الأخذ بعين الإعتبار |
NAC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-01-43100 | 3/18/2021 12:00:00 AM | 1/13/2022 12:52:17 PM | 3/22/2021 12:00:00 AM | |||||||
2152 | أنور إبراهيم هجرس | 39999580 | المطالبة بتوفير موظف في قسم السجلات لعمل استيكرات للمراجعين |
تم التواصل مع المراجع من قبل مسؤول قسم السجللات و أخذ الأمر بعين الإعتبار |
NAC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-01-91882 | 5/11/2021 12:00:00 AM | 1/13/2022 12:59:25 PM | 5/16/2021 12:00:00 AM | ||||||||
2153 | jawad assiri | 38964698 | ازدحام في قسم التسجيل للأسنان بسبب قلة عدد المسموح للعيادة الواحد |
تم الاتصال بالمراجع من قبل مسؤول قسم الأسنان لتوضيع آلية أخذ مواعيد الأسنان لتفادي الإزدحام الصباحي |
NAC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-01-28303 | 5/9/2021 12:00:00 AM | 1/25/2022 11:42:04 AM | 5/13/2021 12:00:00 AM | |||||||
2154 | لا يوجد | 39664396 | تخصيص غرفة خاصة للقاحات لكبار السن و البحرينين خاصة |
تم التواصل مع المراجع من قبل مسؤولة التمريض و أخذ الإقتراح بعين الإعتبار و توفيره |
NAC | Administrative | Enquiry | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-01-97205 | 5/31/2021 12:00:00 AM | 1/25/2022 12:03:01 PM | 6/6/2021 12:00:00 AM | ||||||||
2155 | محمد إبراهيم عبد الرحيم | 39673884 | اقتراح بإرسال مواعيد العيادة المزمنة عن طريق الواتساب أو البريد الإكتروني و ذلك لسلامة الوقت و خسارة طباعة الوراق |
تم التواصل مع المراجع من قبل مسؤول الأطباء و توضيح خصوصية المريض و تبعية الأمر و أخذ الأمر بعين الإعتبار |
NAC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-01-50400 | 6/24/2021 12:00:00 AM | 1/25/2022 12:01:21 PM | 6/30/2021 12:00:00 AM | ||||||||
2156 | زهراء اكبر موسى حسين | 700503145 | 33153717 | لقد حضرت لعيادة الأسنان ويشكرون على حسن تعاملهم معي و أثناء علاجي تفاجأت و أنه أريد أتمضمض بوجود حشرة (صرصور كبير) في حوض الجهاز و تفاجأ الجميع بذلك |
تم الاتصال بالمراجع والاعتذرا منه وتم التواصل مع قسم صحه البيئة وتم رش جميع المغاسل في المركز بالدواء الخاص بالحشرات وتم حل الموضوع |
NAC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-01-29803 | 8/18/2021 12:00:00 AM | 1/25/2022 11:38:25 AM | 8/22/2021 12:00:00 AM | ||||||
2157 | majeda khalil | 39717779 | قسم المرضى قامو بالواجب وشكرا للجميع هذه رسالة شكر لكل مسؤول وموظف وممرض ودكتور "د. نهى الخياط" وجميع موظفي الاستقبال |
تم محاولة الاتصال للمراجعه لشكرها ولكن كان الهاتف مغلق |
YAE | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-93326 | 1/4/2022 12:00:00 AM | 1/13/2022 1:40:14 PM | 1/13/2022 12:00:00 AM | ||||||||
2158 | ناجي عبدالله سلمان | 39888829 | لايوجد ترتيب بالمرة عندما ناتي في الصباح للأسنان و الكل يركض لكي يأخذ ترتيب الأسنان ا، اتمنى منكم دعوة السكورتي انيسجل الأسماء المنتذرين من مراجعي الأسنان من الخارج قبل فتح المركز |
تم التواصل مع المراجع و أخذ الأمر بعين الإعتبار |
NAC | Administrative | Suggestion | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-01-95978 | 9/21/2021 12:00:00 AM | 1/25/2022 12:03:34 PM | 9/26/2021 12:00:00 AM | ||||||||
2159 | لا يوجد | 39231130 | شكواي الرجاء عدم صرف الإبرة باللون الوردي أنها مؤلمه جدا و تسبب كدمات للمريض و لدي علب كثيرة لا أستخدمها |
تم التواصل مع مقدمة الشكوى من قبل مسؤولة التمريض بخصوص أبر الأنسولين المتوفرة حاليا لدى الصيدلية مؤلمة جدا و كذلك أمر فحص نسبة السكر أيضا مؤلمة جدا ، تم رفع تقرير بذلك و وأخذ الأمر بعين الإعتبار |
NAC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 22-01-61054 | 10/27/2021 12:00:00 AM | 1/13/2022 1:50:35 PM | 11/21/2021 12:00:00 AM | |||||||
2160 | عادل المناعي | 36744244 | الحمام به رائحة كريها و كذلك لا يوجد صابون غسيل اليد |
تم التواصل مع مقدم الشكوى و إبلاغه أخذ الأمر بعين الإعتبار |
NAC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-01-04334 | 11/10/2021 12:00:00 AM | 1/13/2022 1:56:22 PM | 11/14/2021 12:00:00 AM | |||||||
2161 | خالد ابراهيم محمد | 610002457 | 33360028 | دواء الضغط غير موجود تقريبا منذ شهرين |
تم الاتصال بالمريض ة اخباره بأن الدواء غير متوفر حاليا في المخازن و تم إجراء اللازم لتوفير له من مركز آخر |
NAC | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-01-29186 | 11/22/2021 12:00:00 AM | 1/25/2022 11:35:17 AM | 11/23/2021 12:00:00 AM | ||||||
2162 | ايمان بوجيري | 39634243 | الشكوى على نظافة المرافق الصحية ( الحمامات) |
تم التواصل مع مقدمة الشكوى و إبلاغها بإتخاذ الإجراءات اللازمة إتجاه الجهة المسؤولة |
NAC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-01-50314 | 12/30/2021 12:00:00 AM | 1/13/2022 2:06:05 PM | 1/2/2022 12:00:00 AM | |||||||
2163 | ليلى محمد حسن | 34423311 | fatmaa1997@gmail.com | اشارة المريضه الى ممتاز تقييم سرعة الخدمات والرضى العام وجيد الى تعامل الموظفين نص الشكوى: أن يجب المريض يفحص نفسه الرجاء الموظفين لا يعصبون على الاطفال |
تم الاتصال بالمريضه دلا يوجد رد ابتداء من تاريخ 14 نوفمبر |
SJC | Administrative | Complaint | Behavioral | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-01-55219 | 11/10/2021 12:00:00 AM | 1/13/2022 2:07:27 PM | 11/14/2021 12:00:00 AM | ||||||
2164 | مريم الدعيسي | 39966727 | شكوى اتجاه سلوكيات الدكتور الأسنان |
تم التواصل من قبل مسؤولة قسم الأسنان مع المريضة و عمل اللازم لإتخاذ اللازم مع الدكنور |
NAC | Administrative | Complaint | Behavioral | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-01-66292 | 11/14/2021 12:00:00 AM | 1/13/2022 2:09:57 PM | 11/21/2021 12:00:00 AM | |||||||
2165 | عباس ميرزا عيسى سلمان | 39299661 | abbass158@hotmail.com | قسم الاسنان : (صعوبة بالغة في أخذ الموعد) أرجو اعتبار مرض الاسنان قبل باقي الامراض التي يعناني منها اكثر المرضى فيتم التعامل مع المواعيد بنفس الطريقة. قسم الاسنان : اعاني من أخذ موعد اسنان بهذه الطريقة المتبعه حالياً حيث لأخذ موعد يجب على المريض الحضور قبل فتح المستشفى بنصف ساعه سواء صباحاً او مساء علما بأن الغرف فاضية من غير مرضى |
تم التواصل مع المريض بتاريخ 10 يناير 2022 من قبل الدكتورة نبيله حميد مسؤلة قسم الاسنان وقد تبين ان المريض حضر في الفترة المسائية والقسم به 4 موظفين فقط حيث تعمل عيادتان ، وقد حضر لعمل حشوة امامية ، وقد رتبت له الطبيبه مواعيد لعمل الحشوة، واغلق الملف |
SJC | Administrative | Complaint | Appointments | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-01-66490 | 1/9/2022 12:00:00 AM | 1/13/2022 2:17:31 PM | 1/10/2022 12:00:00 AM | ||||||
2166 | لا يوجد | لا يوجد | حشوات الاسنان يفضل دائمة بدل مؤقته في قسم الطوارئ لتوفير الوقت وتقليل حضور المرضى وتوفير ميزانية الدولة قسم الاسنان عمل قسم طوارئ وقسم للمرضى مواعيد واعطاء لكل مريض وقت حسب نوع السن |
YAE | Administrative | Complaint | Policy & Procedure | Oral and Dental | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10230 | 22-01-08423 | 12/14/2021 12:00:00 AM | 2/3/2022 9:24:18 AM | 1/14/2022 12:00:00 AM | ||||||||
2167 | امل ابراهيم | 33002204 | الموظفين جيدين جدا ما عدا الدكتور احمد موسى دخلنا على الدكتور احمد موسى 3 مرات لتذكيره بالموعد ولم يعيرنا اي انتباه وقال لي هذه المستشفى ليست لك و حردن في غرفته وقال لي كلمات سيئة |
تم التواصل مع المريضه و تنويه الطبيب |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 25041 | 22-01-60419 | 12/17/2021 12:00:00 AM | 3/27/2023 8:40:27 AM | 10/30/2022 12:00:00 AM | |||||||
2168 | بتول صادق | 37151991 | قسم تطعيم الجرعة المنشطة غرفة 12 الممرضه فاطمه عدم احترام الناس واستصغارهم بالمعاملة السيئة والتقليل من شأنهم |
تم محاولة الاتصال بالمريض من قبل مسؤولة التمريض ولكن لم يتم الرد |
YAE | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-09154 | 12/19/2021 12:00:00 AM | 1/16/2022 2:49:13 PM | 1/16/2022 12:00:00 AM | |||||||
2169 | عمر يوسف | 35676612 | قسم التمريض نقص في العاملين في هذا القسم وعدم احترام الموظفين هذه القيم للمراجعين والمرضى واتمنى التواصل معي |
تم محاولة الاتصال بالمريض من قبل مسؤولة التمريض ولكن لم يتم الرد |
YAE | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-51432 | 11/28/2021 12:00:00 AM | 1/26/2022 8:55:21 AM | 1/16/2022 12:00:00 AM | |||||||
2170 | علي ابراهيم | 39675700 | قسم التمريض التأخر في الدخول لاخذ التطعيم في الصاله الداخلية بعد مناداتي من الصاله العامه تقريبا تم مناداتي من قبل الممرضة بعد نصف ساعه من دخول الصاله الداخلية مع العلم ان متلقي اللقاح دخلو بعدي وتم مناداتهم قبلي |
تم محاولة الاتصال بالمريض عدة مرات من قبل مسؤولة التمريض ولكن لم يتم الرد |
YAE | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-72384 | 12/7/2021 12:00:00 AM | 1/16/2022 2:48:15 PM | 1/16/2022 12:00:00 AM | |||||||
2171 | سمير محمد عبدالله العوضي | 38741952 | تقديم شكر خاص لكل من الموظف محمد جوهر والموظفة فاطمه سامي لجهودهم الممتازه والجباره في تقديم المساعده وحسن التعامل مع المريض وحسن تقديم الخدمه والرعاية بصورة ممتازة جدا |
تم محاولة الاتصال بالمريض من قبل مسؤولة التمريض ولكن لم يتم الرد |
YAE | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-17030 | 11/12/2021 12:00:00 AM | 1/16/2022 2:53:04 PM | 1/16/2022 12:00:00 AM | ||||||||
2172 | امين شعبان حسن | 38962617 | ameenshaban.95@Gmail.com | غرفة 13 اسم الممرضة فاطمة خليل جدا ممتازة في التعامل والسؤعه والدقة وخفة اليد ومعالجتها لامي لاكثر من مره خالص الشكر للممرضة فاطمة خليل |
تم محاولة الاتصال بالمريض من قبل مسؤولة التمريض ولكن لم يتم الرد |
YAE | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-30468 | 11/17/2021 12:00:00 AM | 1/26/2022 9:10:54 AM | 1/16/2022 12:00:00 AM | |||||||
2173 | لا يوجد | 38387474 | شكر وتقدير للموظف محمد جوهر والموظفة فاطمه سامي لاخلاصهم في العمل قسم درسنغ |
تم محاولة الاتصال بالمريض من قبل مسؤولة التمريض ولكن لم يتم الرد |
YAE | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-07501 | 11/12/2021 12:00:00 AM | 1/26/2022 9:11:57 AM | 1/16/2022 12:00:00 AM | ||||||||
2174 | محمد | 33664434 | لا يوجد اطباء ولا مواعيد ولا مصداقية في توجيه المريض احضرنا المريض الى المركز الصحي في تمام الساعه التاسعه مساء تقريبا ولغاية الساعه العاشره لم يتم استدعائه من قبل الطبيب فلا طبيب في الغرفة ولا مسؤول |
تم التواصل مع المريض من قبل المشرف وحل الموضوع |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-09781 | 11/11/2021 12:00:00 AM | 10/30/2022 11:47:31 AM | 1/17/2022 12:00:00 AM | |||||||
2175 | أبو محمد | 33773005 | زيد في عدد الغرف أطبيبة والسنان وشكرا |
الاستمارة تتضمن تقييم جيد لكل البنود تم الاتصال في المراجع ولم يرد |
KHC | Administrative | Suggestion | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-01-77501 | 12/7/2021 12:00:00 AM | 1/14/2022 3:19:47 PM | 12/15/2021 12:00:00 AM | ||||||||
2176 | سوسن محمد | 39432010 | أود بالشكر لإدارة المركز الصحي وبالذات لكل من دكتورة مالا ودكتورة غادة وأتمنى أن يكونوا بقية الموظفين اللي في الاستقبال أكثر لطافة وصدر رحب مع مراجعي المركز مع الشكر الجزيل |
تم الاتصال بالمراجعة وشكرت الجميع في المركز على تعاملهم وخدمتهم. شكوى المراجعة من موظفة في السجلات لم تعاملها جيدا وطلبت منها أخذ رقم لاستلام نتيجة التحاليل وفي اليوم التالي أيضا لم تعاملها جيدا حسب إفادة المراجعة. تم توجيه الموظفة وجميع الموظفين للتعامل برحابة صدر مع المراجعين |
KHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-01-10095 | 12/13/2021 12:00:00 AM | 2/7/2022 1:50:33 PM | 12/19/2021 12:00:00 AM | |||||||
2177 | سامي مهدي سلمان | 332085909 | الاستمارة تضمنت تقييم ممتاز لجميع البنود |
حضر المراجع للمركز مع عائلته وحصل على خدمة سريعة وممتازة بدون تأخير. أفاد المراجع أنه حضر للمركز أكثر من مرة ويشكر الطبيبتين فاطمة العلوي وفاطمة زين الدين .
تم شكره على تواصله مع تمنياتنا بالصحة والعافية |
KHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10231 | 10231 | 22-01-75432 | 12/9/2021 12:00:00 AM | 2/7/2022 1:51:54 PM | 12/28/2021 12:00:00 AM | ||||||||
2178 | ابراهيم | 33313170 | EBRAAAA5555@GMAIL.COM | إعطاء المواعيد غير مفعل بصورة دقيقة يمكن الخلل في بعض الأطباء حسب توقعي التزام الطبيب بموعد فحص المريض |
تضمنت الاستبانة تقييم جيد لتعامل الموظفين ومدى الرضى عن الخدمة وتقييم سيء لسرعة الخدمات تم الاتصال بالمراجع أكثر من مرة ثم رد وأقاد بأنه خارج المملكة (والأمور طيبة) |
KHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10231 | 10231 | 22-01-72084 | 11/30/2021 12:00:00 AM | 2/7/2022 1:52:55 PM | 12/28/2021 12:00:00 AM | ||||||
2179 | عايش قاسم محمد | 3388553 | التأخير في استلام الأدوية بشكل كبير |
الاستبانة تضمنت تقييم ممتاز لتعامل الموظفين وسيئ لسرعة الخدمات والرضى عن الخدمة
تم الاتصال في المريض أكثر من مرة ولم يرد على الهاتف |
KHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-01-07872 | 12/1/2021 12:00:00 AM | 1/14/2022 3:40:58 PM | 12/15/2021 12:00:00 AM | |||||||
2180 | عبدالعزيز سلمان عبدالله | 39125450 | إلى المسؤولين في وزارة الصحة تحية طيبة لقد حضرت إلى مركز الكويت الصحي للعلاج وحضيت بإهتمام كبير من الموظفات كلا من الدكتورة وفاء والدكتورة فاطمة حسن والموظفة حوراء وعقيلة مهدي
شكر خاص لهم وإلى جميع الموظفين والموظفات |
الرماجع حضر لمكتب الإداري وكان مسرورا جدا بالخدمة التي تلقاها في المركز حيث حضي بخدمة ممتازة بدءا من حجز الموعد (حوراء جمال) وعلاج الأسنان (د. وفاء شرف وعقيلة مهدي) وعلاج عام (د. فاطمة حسن)
المراجع دائم الملاحظات وأفاد بأنه كما يبدي ملاحظاته في السلبيات فكان لزاما عليه أن يشكر الموظفين في المواقف الإيجابية.
تم شكره على تواصله الدائم ومن ثم خرج من مكتب الإداري ووضع رسالة الشكر في صندوق الشكاوى والمقترحات |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-01-67749 | 12/15/2021 12:00:00 AM | 1/14/2022 3:48:40 PM | 12/15/2021 12:00:00 AM | ||||||||
2181 | بدون اسم | بدون رقم | الشكوى ضد السجلات موظفة سيئة التعامل مع المرضى لا تحترم ليلى قسم السجلات لا تحترم الكبار أبدا وفضة وتصارخ على جميع المرضى |
تم توجيه وتنبيه الموظفة المذكورة في الشكوى |
KHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-01-03774 | 12/15/2021 12:00:00 AM | 1/14/2022 3:52:29 PM | 12/15/2021 12:00:00 AM | |||||||
2182 | لينا محمد سعيد فاعور | 34178397 | lina22575@gmail.com | اشارت المريضة الى جيد تقييمها لسرعة الخدمة و تعامل موظفي المركز عامة . تص الشكوى: من الدكتورة سلوى؟ عندي شكوى على الدكتورة غرفة 11 لا أسلوب ولا تعامل و لا رقي ولا انسانية مع عدم العلاج لبنتي المنتفخ سنها. |
بعد التواصل مع الطبيبة من قبل رئيس مجلس الادارة بينت د.سلوى ان المريضة تحتاج لطبيب اسنان خصوصاً انها طفلة، |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-01-44413 | 12/27/2021 12:00:00 AM | 1/15/2022 9:04:38 AM | 12/28/2021 12:00:00 AM | ||||||
2183 | مبارك الخميس الدوسري | 37200568 | بناء عيادة جديدة في مدينة سلمان لأن الأراضي متوفرة |
تم الأتصال به وشكره على المقترح وتوضيح له بأن هناك مقترح قائم لإنشاء مركز جديد للمنطقة |
BCC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 22-01-54275 | 1/6/2022 12:00:00 AM | 1/16/2022 7:42:03 AM | 1/16/2022 12:00:00 AM | ||||||||
2184 | سلمان جاسم محمد فخرو | 36795597 | جدتي مريضة في ال 80 وتم التاخير في العلاج من الممرضات ترشيد الطاقم التمريضي ان كبار السن اولا في العلاج |
لم يتم الرد على الاتصال من قبل المريض رغم محاولة الاتصال بالمريض من قبل مسؤولة التمريض |
YAE | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-07406 | 11/1/2021 12:00:00 AM | 1/26/2022 8:57:17 AM | 1/16/2022 12:00:00 AM | |||||||
2185 | غدير علوي | 940117974 | 35951418 | chadeeralawi20177051@gmail.com | عند تواجدي للمرة الاولى في مركز الرفاع الشرقي لقد اهانتني الموظفة و الصراخ على امام المراجعين من موظفة الاستقبال ليلى جناحي و انا حامل فقد تسببت في احراجي امام الجميع و تعب نفسي و البكاء امام القابلة بطريقة مفجعة و هذا ماسبب لي بايذاء جنيني و اريد منكم رد اعتباري و اخذ حقي منها حيث اني لم اسامحها امام رب العالمين و شكرا ز. |
تم التواصل مع المريضة اخذ افادتها و تبين ان الموظفة قد اخطأت في حق المريضة بشكل واضح و كبير تم الاعتذار للمريضة من قبل الموظفة و كإجراء اداري تم اخبار الموظفة ان تحس التعامل مع المرضى و المراجعين و ان اي سوء في المعاملة قد يعرضها للتحقيق .
|
RHC | Administrative | Complaint | Behavioral | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 22-01-54166 | 11/22/2021 12:00:00 AM | 1/16/2022 8:34:02 AM | 11/22/2021 12:00:00 AM | |||||
2187 | محمد يوسف | 36200004 | اقتراح بوضع لوحة ارقام خارج المختبر لشدة الازدحام زيادة عدد موظفي سحب الدم |
تم التواصل مع المريض من قبل مسؤولة المختبر واخباره انه يوجد توصيه بهذا الخصوص وشكره على المقترح |
YAE | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-22177 | 7/25/2021 12:00:00 AM | 1/16/2022 10:06:40 AM | 8/5/2021 12:00:00 AM | ||||||||
2188 | صباح عبدالله الدوسري | 39991223 | اقترح ان تكون هناك وحده مصغره للمختبر للحالات العاجله التي تتطلب التحاليل وبناء على رغبة وتوجيه الطبيب بالمريض سواء الفترة الصباحيه او المسائية كما اقترح زيادة عدد قسم التحاليل الذين ياخذون العينات من المرضى خلال الفتره الصباحيه واقتراحي هذا بناء على ملاحظتي الشخصية من عدد المراجعين للمختبر لاخذ العينات |
تم التواصل مع المراجعه من قبل مسؤولة المختبر وشكرها على المقترح وتم اخبارها بأنه يوجد توصيات لتوسعة قسم المختبر |
YAE | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-94513 | 9/21/2021 12:00:00 AM | 1/26/2022 9:09:17 AM | 9/30/2021 12:00:00 AM | ||||||||
2189 | NIKUNY | 34304290 | ONCE VACCITATED IS FINISHED FOR THE CHILD, NEXT APP NOT NEEDED TOKEN . IT IS WASTE FO TIME FOR THE CHILD THEY SHOULD GIVE DIRRECTLY |
CALLED THE PATIENT AND EXPLANED TO HIM WHY NEEDED TO TAKE TOKEN FOR NEXT APP PATIENT GIVEN A CHOICE TO CAME EVENING TO GET APP DIRECTLY. |
SKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 22-01-87380 | 11/11/2021 12:00:00 AM | 1/16/2022 12:42:14 PM | 12/2/2021 12:00:00 AM | ||||||||
2190 | أمينة عبد الله عتاب | 39474477 | شكرا ... المركز يشية عيادة أة مركز طبي خاص. |
تم الإتصال بالمراجعة و شكرها على رايها بالمركز الصحي |
SKC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 22-01-67700 | 11/30/2021 12:00:00 AM | 1/16/2022 12:45:23 PM | 12/2/2021 12:00:00 AM | ||||||||
2191 | MONA MUBARAK | 910900361 | 33730606 | mona.jowher@hotmail.com | السلام عليكم حاولت اتصل المركز الصباح السالم حق استفسر متة موعد ولدي و لكن محد يرد جمن يوم ياريت احد يتواصل معاي لان ما اعرف اذا الموظفة حجزت لي موعد للتطعيم |
تم التواصل مع المراجعة و إعلامها بموعد التطعيم |
SKC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 22-01-83798 | 7/11/2021 12:00:00 AM | 1/16/2022 2:51:01 PM | 7/14/2021 12:00:00 AM | |||||
2192 | ميار يونس | 33374516 | اتيت مع ابنتي للطوارئ وتم تصنيفها بالبطاقة البرتقالية وذهبت الى الدكتورة ايمان حسن وتكلمت ان ابنتي طاحت من فوق السرير ولم تهتم وطلبت ان انتظر دوري وكانت معاملتها سيئة وفحصت ابنتي من بعيد |
تم الاتصال بالمريضة والتنوية على الطبيبة |
YAE | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-74124 | 12/25/2021 12:00:00 AM | 1/17/2022 1:02:36 PM | 1/17/2022 12:00:00 AM | |||||||
2193 | على عيسى يوسف | 36366868 | تاريخ 7/1/2022 الساعه 8:40 مساء غرفة 6 لم يتلقى ابني العلاج ارجو التواصل |
تم الاتصال بالمريض والمريض سحب الشكوى |
YAE | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-73998 | 1/7/2022 12:00:00 AM | 1/17/2022 1:06:04 PM | 1/17/2022 12:00:00 AM | |||||||
2194 | ايمان حسن | 36969706 | شكوى على الطبيب احمد موسى لعدم اهتمامه بلمريض اتقدم بشكوى ضد الدكتور بغرفة 6 في نوبة اخر الليل ذهبت الساعة 12:15 ليدخلني مع ابنتي الصغيره عمرها 8 شهور مريضه بحاجه للعلاج وابنائي اتلصغار اعمارهم في السنة والثلاث والخمس سنوات لوحدهم في السيارة ليدخلني لعلاج ابنتي ولكنه رفض التعاون معي وصرخ بوجهي واخبرته اني سأتقدم بشكوى وقال لي اذهبي وقدمي شكوى للعلم ان الموعد في الساعه 12:30 ولم يعالج ابنتي لذا ارجو منكم النظر في موضوعه وشاكره لكم حسن تعاونكم معنا |
لقد تم الاتصال بلمريض عده مرات و لم يرد |
YAE | Proffesional | Complaint | Appointments | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-01-64622 | 1/8/2022 12:00:00 AM | 1/17/2022 1:17:16 PM | 1/17/2022 12:00:00 AM | |||||||
2195 | khalid almuflehi | 67030280 | 36366022 | khalidahmadm@gmail.com | عند محاولاتي العديدة للاتصال بالمركز لاستفسار عن اجراء معين لم يتم الرد على مكالماتي لا من قبل البداله ولا الاداري ولا رئيس مجلس الادارة |
تم الاتصال بالعميل وتم ابلاغه ان في هذه الفترة كانت فيه مشكله في الخط وتم الابلاغ عنها وحضر فريق من بتلكو وابلغنا بان البداله تحتاج الى تبديل وتم رفع خطاب بذلك |
SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 22-01-22919 | 2/28/2021 12:00:00 AM | 1/18/2022 7:26:18 AM | 3/11/2021 12:00:00 AM | |||||
2196 | SALAH ALAWADHI | 800807324 | 33801318 | AWADHI@LIVE .COM | عند دخولنا للمركز المشكله عدم فحص درجة الحرارة وتستهدف الداخلين للمركز لتلقي الخدمات وعند فتح المركز تدخل الناس وهناك من ينتظر لقياس الحراره وبعضهم ياخذ الارقام ويقيس بعدها الحراره وهناك هندي الجنسيه لم يقيس الحرارة وتك تبلاغ حارس الامن بذلك نتمنى وضع بارير لحفظ النظام في المركز |
تم التواصل مع العميل وبلاغ حارس الأمن من جميع الزائرين بأن يتم فحص درجة حرارتهم قبل أخذ الأرقام او الدخول للمركز وتم العمل بذلك |
SKC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 22-01-36741 | 2/22/2021 12:00:00 AM | 1/18/2022 7:33:58 AM | 3/3/2021 12:00:00 AM | |||||
2197 | YOUSIF MOHD ALANSARI | 500117683 | 39462639 | YOUSIF.ANSARI@LIVE.COM | هذه الزيارة الثالثه للمركز ولوحة المركز الرئيسيه لم تتغير رغم الوعود باستبدالها وهناك ادويه مثل ادوية الضغط والكليسترول منقطعه منذ شهر ولم تبادر الوزارة بتوفيرها |
تم التواصل بالنسبة للوحة وابلاغه بان تم رفع الطلب باستبدالها ولكن يحتاج بعض الوقت لذلك لاستكمال الاجراءات الادارية
وبالنسبة للادوية تم الرد عليه من قبل فنية الصيدلة بان الأدويه متوفره بالمخازن وسيتم توزيعها على المراكز الصحية قريبا |
SKC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11985 | 11985 | 22-01-62532 | 1/24/2021 12:00:00 AM | 1/18/2022 7:39:21 AM | 2/9/2021 12:00:00 AM | |||||
2198 | ISLAM ABDELHADI | 831268166 | 34626890 | ISLAMELMASRY83@GMAIL.COM | حضرت للمركز الصحي لاجراء فحص لابني ولكن لاحضظت عدم وجود اي نوع من التباعد الاجتماعي عند كونتر التسجيل وهناك ما يقارب 20 شخص عند الكونتر ولا يوجد اي تعليق من موظف السجلات |
تم التواصل مع العميل وابلاغه بان تم اتخاذ الاجراءات اللازمه لذلك ووضع حارس أمن عند التسجيل لتنظيم عمليه حركة المراجعين وان لا يكون هناك اي نوع من عدم التباعد وتم عمل اللازم |
SKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 22-01-56532 | 1/24/2021 12:00:00 AM | 1/18/2022 7:45:04 AM | 2/3/2021 12:00:00 AM | |||||
2199 | YOUSIF MOHD ALANSARI | 500117683 | 39462639 | YOUSIF.ANSARI@LIVE.COM | منذ شهرين تطرقت في هذا البرنامج للوحة مركز الشيخ صباح السالم المتهالكه وبات من الضروري تغيير هذه اللوحة التي تعطي مظهرا للمركز وهو واجهة المركز وابلغني الاداري بتغييرها |
تم التواصل مع العميل وابلاغه بان اجراءات الادارة تحتاج لوقت وتم عمل الطلب وهو في حيز التنفيذ |
SKC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11985 | 11985 | 22-01-51996 | 12/21/2020 12:00:00 AM | 1/18/2022 7:48:13 AM | 1/12/2021 12:00:00 AM | |||||
2200 | YOUSIF MOHD ALANSARI | 500117683 | 39462639 | YOUSIF.ANSARI@LIVE.COM | واجهة المركز ولوحة المركز تحتاج تغيير لانها قديمه ومتهالكه |
تم التواصل مع العميل وابلغناه بأن تم عمل الطلب تغيير اللوحه وسيتم تغغيرها حين الانتهاء من الاجراءات الادارية وارسالها لقسم الصيانه |
SKC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11985 | 11985 | 22-01-49100 | 10/21/2020 12:00:00 AM | 1/18/2022 7:51:52 AM | 12/20/2020 12:00:00 AM | |||||
2201 | YOUSIF MOHD ALANSARI | 500117683 | 39462639 | YOUSIF.ANSARI@LIVE.COM | يبدوا ان مركز الشيخ صباح السالم قد امعن في التباعد الصحي الى درجه عدم الرد على المكالمات قاطبه من الارقام السبعة لديها ولا اود سماع الخطوط كثيره فهذا ليس صحيحا ولكن الامعان في عدم الرد وهو السبب فهل علينا الاقتراب بدلا من الابتعاد من اجل الحصول على استفسار ونرجو افادتنا |
تم التواصل مع العميل وبلاغه بوجود خلل في الخطوط وتم ابلاغ بتلكو وحضر الى المركز وتم عمل تقرير بضرورة استبدال البدالة |
SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11985 | 11985 | 22-01-74115 | 10/22/2020 12:00:00 AM | 1/18/2022 8:04:54 AM | 12/9/2020 12:00:00 AM | |||||
2202 | THARANGA MADUSHANKA KANKANAMGE | 811127249 | 36690499 | MADUWKT@YAHOO.COM | MY COMPLAITS REFERS TO MOH WHEN I APPLIED FOR HER VISA RENEWAL LMRA INFORMES ME THAT THE RESULT OF HER HEALTH CHECKED NOT SENT WHEN I GO TO HEALTH CENTER I MUST HAVE TO PAY 10 BD AND RECONDUCT A NEW TEST FOR HER . BUT ACCORDING TO LMRA I CANNOT PAY THE ABOVE FEES AGAIN AS IT WAS PAID AT THE BEGINIING IN 2019. HOWEVER, EITHER THE RESULT OF HER PREVIOUS HEALTH CENTER CHECKED SHOULD BE DONE. THEREFOR I NEED MOH QUICK ACTION TO RESOLVE THE MATTER SOON. |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Reception | Medium | Under Investigation | Exceeded SLA (Open) | Tawasul | 11985 | 11985 | 22-01-85592 | 4/18/2021 12:00:00 AM | 1/18/2022 8:20:08 AM | |||||||
2203 | وليد عبدالرحمن | 840710917 | 398407777 | wal_al7@yahoo.com | تم دخولي الى مركز الشيخ عبدالله بن خالد في تمام الساعة الثالثة مساءا وتم ارسالي لقسم التمريض و بعد نص ساعة تم وضع اوراق في جهاز الترقيم و من ثم تم استدعائي بعد نص ساعة كذلك و من الساعة 4 حتى 5 مساءا تم الانتظار بجانب غرفة الطبيب رقم 2 اتمنى من وزارة الصحة تصحيح الوضع بالمركز و ارسال بعض الموظفين لدورات تدريبية بكيفية التعامل مع ضغوطات العمل و تثبيت موظفين في منصات الاستقبال للاسف التعامل لم يكن بالمستوى المطلوب . |
تم التواصل مع المريض و اخذ افادته و تبين بأن المريض لم تعجبه اي خدمة بالمركز من تحويله الى على التمريض لمعاينة ابنته و انتظاره كان بسبب ازدحام القسم بالحالات الطارئة و كما تعلمون بأن الحالات الطارئة لها مستويات في التصنيف وأن الانتظار بالقسم بسبب الازدحام بسبب كثرة الحالات الطارئة و ان ابنته ليست بالحالة ا لطارئة الوحيدةو عند تسجيلها على الطبيبة و انتظرت قرابة الساعة ( الانتظار لحالة ابنتها من نص ساعة الى ساعة ) ليحين دخولي عليها و لم تكشف على ابنته بالشكل المطلوب من وجهة نظره و حولتها الى مجمع السلمانية الطبي لتتلقى العلاج المطلوب ( الطبيبة قامت بواجبها و تشخيص ابنته حسب افادته عن حالة ابنته ) و اخيربشأن معاملة موظفي الاستقبال افاد بأنهم لم يقولو بصريح العبارة الله يعطيك العافية لم يسيؤ له لكن لم يقولو له هذه العبارات |
SABKAK | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 22-01-29630 | 12/22/2021 12:00:00 AM | 1/18/2022 9:18:04 AM | 12/22/2021 12:00:00 AM | |||||
2204 | SIRAJ P. K | NON | 33393971 | Siraj pueayan kandy@gmail.com | كانت الشكوى حول انه احضر ابنه لموعد للطبيب وانتظر لمدة ساعتين للتسجيل واشتكي من ان بعض المنسقين يقومون بتسجيل معارفم او اقربائهم دون اخذ رقم وانتظار |
تم الاتصال بالمشتكي اكثر من مرة ولكن الرد بان الرقم المطلوب مغلق حاليا، وكانت المشكلة ان نظام الترقيم لم يكن به خيارات مما يتطلب انتظار كل مراجع لدوه حسب الرقم تم بعد ذلك بتعديل نظام الترقيم ليشمل عدة خيارات منها التطعيم والتسجيل لموعد علي الطبيب واخرى واما فيما يتعلق بدعوى المشتكي بتسجيل اشخاص دون اخذ رقم فانه يتم في بعض الحالات تقديم خدمات السجلات الصحية لمراجعين ليسوا قادمين من خارج المركز مباشرة وانما من قسم الرعاية او التمريض او غيره ويتم تقديم خدمات اخرى لهم وليس خدمة التسجيل. |
NHC | Administrative | Complaint | Waiting Period | Medical Records | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10195 | 10195 | 22-01-18109 | 12/2/2021 12:00:00 AM | 1/18/2022 11:01:27 AM | 12/19/2021 12:00:00 AM | |||||
2205 | RAF | NON | 39586725 | WORFWORFARFARF@gmail.com | Please bring more staff on appointment ,only one person cannot accomedate the flow of people vaccineKm, most of us here have appointment and we wait from 7:00am to 13:00 pm and still our quee is not called a lot of people wating |
تم التواصل مع المريض وتم شرح ظروف الموظفين وان عدد منهم يعملون في مراكز الكوفيد19 المطار وغيره ويوجد في النعيم عدد 4 موظفين فقط يتبادلون علي المنضدة في حين يكون بعضهم في اسراحة الافطار او استراحة الصلاة ..... كما يغادر الموظف المنضدة للحظات للتواصل مع طبيب او قسم او لخدمة مريض او مراجع اخر، المشتكي تفهم الوضع وشكر الاتصال وافاد بانه ذهب لتلقي التطعيم في مركز اخر |
NHC | Administrative | Complaint | Waiting Period | Medical Records | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10195 | 10195 | 22-01-99579 | 12/22/2021 12:00:00 AM | 1/18/2022 12:10:28 PM | 1/19/2022 12:00:00 AM | |||||
2206 | NON | NON | 37777600 | NON | شكوى علي دكتورة حجرة رقم 5 لسوء تعاملها وعدم اهتمامها بالمرضى والتاخير في النظر في حالتهم |
تم التواصل مع المريض من قبل الدكتورة نائب رئيس مجلس الادارة والذي افاد بان الدكتورة تاخرت في معاينة ابنه لمدة ساعتين في حين كان ولده تعبان وحرراته مرتفعة وكان رد الدكتورة بانه لم تكن معلومات المريض متوفرة ولم يتم تسجيله ومن المفروض وحسب البروتوكول المتبع لحالات ارتفاع الحرارة واعراض الانفلونزا ان يكون المريض في غرفة العزل ويستدعي الطبيب لمعاينته من قبل قسم التمريض |
NHC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10195 | 10195 | 22-01-75357 | 12/12/2021 12:00:00 AM | 1/18/2022 12:21:46 PM | 1/24/2022 12:00:00 AM | |||||
2207 | NIL | NIL | NIL | NIL | نرجوا مع الشكر نقل الأجانب إلى اماكن ثانية خاصة لهم، الموظفين البحرينيين ممتازين وما يقصرون ابداً. قسم الكتاب زحمة على طول واحنا نقعد ننتظر والأجانب يمسي شغلهم. |
فيما يخص علاج المرضي الاجانب العمل فقد كان يتم علاجهم من قبل قسم عيادة العمال في مبني خاص مستقل ولكنهم ياتون لخدمات المركز الاخرى كالصيدلية والاشعة .....الخ وتم اقتراح الغاء عيادة العمل ومعالجتهم في المركز نفسة منذ اكثر من 3 شهور ونحن الان بصدد تقييم التجربة واستقبال ردات الفعل من البحرينيين، ولكن المركز في هذه الفترة يواجه مشكلة ان معظم القادمين لتلقي التطعيم هم اجانب وقد تم تداول مقترح تخصيص عيادة العمال لتطعيم غير البحرينيين ولكن واجهنا بعض الصعوبات في تطبيقه |
NHC | Administrative | Suggestion | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10195 | 10195 | 22-01-42836 | 1/4/2022 12:00:00 AM | 1/18/2022 12:45:17 PM | 1/4/2022 12:00:00 AM | ||||||
2208 | AYESHA | 901231380 | 33557716 | A.M.ALALI5@HOTMAIL.COM | مركز الرفاع الشرقي ( مركز عبدالله بن خالد آل خليفة) يفتقر الى مرونة التعامل مع المرضى و المتعاملين لايوجد تعاون و تجاوب مع المريض عند السؤال و الاستفسار أو الذهاب للمواعيد و هذا شيء مؤسف حيث انه يعتبر من اهم الجهات في الدولة و التي تقدم خدمة مهمة للمواطنين و المقيمين و هي خدمة الصحة . اتمنى بعض المرونة و التعاون لدى لدى التعامل مع المتعاملين . |
تم الاتصال بالعميلة المذكورة و الاستفسار عن رفع الشكوى حيث تبين ان الموظفة في قسم الرعاية ( موظفة الاستقبال ) بادرت لترتيب المرضى و المراجعين حيث توجد مشكلة في جهاز الارقام . و طلبت الموظفة لاخذ رقم الانتظار و ذلك سعيا لتنظيم و أولوية التسجيل و تم اخذ موعد للعميل المذكور دون اخذ مساعدة من الموظفة و ذلك بحسب افادتها مع ذلك في المساعدة و التنسيق و الترتيب لم تكن مشكله لدى العميلة سوى الحصول على الرد السريع في الاستفسار في قسم الرعاية و الامومة . |
SABKAK | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 22-01-40461 | 1/23/2022 12:00:00 AM | 1/26/2022 1:52:14 PM | 1/25/2022 12:00:00 AM | |||||
2209 | حمد | 33984445 | هل يعقل ان المريض ينتظر الموعد 5 ساعات ؟ لماذا هذا الامر؟ |
تم التواصل مع المراجع واتضح انه كان لديه طفل مريض، ولكن عندما تفاجئ بالموعد ذهب لتقييم حالته في قسم التمريض، وتم اعطائه تقييم اخضر مما يدل على ان حالته لا تستدعي الطوارئ، وتم ايضاح الالية للمراجع وانه في بعض الاحيان يكون الموعد قريب وفي نفس الوقت، وتقبل الامور برحابة صدر، وشكر الطاقم الصحي على العمل. |
MJK | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 22-01-95098 | 1/9/2022 12:00:00 AM | 1/25/2022 1:30:08 PM | 1/25/2022 12:00:00 AM | |||||||
2210 | أحمد | 33354651 | السلام عليكم أنا عندي شكوى واتمنا تأخذوها بالجد هذا المركز بالذات والاستقبال عندي مريض الساعة 2:30 واعطاء موعد يقول الى الساعة 6:30، 4 ساعات ليش جاي استانس؟ جاي حق مريض لازم حل ، ويعطيكم العافية، السلمانية الاف تايم مثل هذا. |
تم التواصل مع المراجع من قبل اداري المركز، وتبين ان المراجع لديه مشكلة مع بعد المواعيد، وليس مع موظفي الاستقبال، كما ان تم تصنيف حالته بالخضرا، وتم ايضاح له الية التسجيل وان المركز في بعض الاحيان تكون المواعيد قريبة، واننا نسعى الى ازيادة عدد الاطباء في الفترات القادمة لتفادي مثل هذه المشاكل. وقام المراجع بشكر الطاقم الصحي على جهوده. |
MJK | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-01-31678 | 1/15/2022 12:00:00 AM | 1/25/2022 1:44:29 PM | 1/25/2022 12:00:00 AM | |||||||
2211 | Jassim alBuaynaeen | 36600563 | في يوم الأثنين حضر المدعو جاسم البوعينين ليقدم شكوى ضد د جهينة رئيس مجلس إدارة الزلاق نيابة عن أخية المدعو شاهين حيث ادعى صاحب الشكوى أن الطبيبة قامت باخبار أخو المريض وخطيبته أثناء موعد قبل الزواج أن المدعو شاهين مصاب بمرض الصرع وقال أنه ليس من حق الطبيبة التكلم عن مرضى اخيه وان أخيه أيضا غير مصاب بالمرض في الأساس قام المنسق الأول بالاتصال بالطبيبة بعد خروج المشتكي للاستفسار عن الموضوع
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قامت الدكتورة جهينة بالاتصال بالمدعو جاسم وشرحت له أنه من حق الطرفين معرفة تفاصيل المرض للحفاظ على سلامة المريض وسلامة الطرف الأخرى وأيضا يحق للطبيب الابلاع عن هذه الامراض رفض المدعو جاسم ما قالته الطبيبة وتحدث بانه سيثقوم باخذ اجراءات أخرى من طرفة |
ZHC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10869 | 10869 | 22-02-55720 | 1/31/2022 12:00:00 AM | 2/1/2022 10:43:50 AM | 1/31/2022 12:00:00 AM | |||||||
2212 | حميده العماري | لايوجد | 33114449 | لايوجد | السلام عليكم ورحمه الله وبركاته اداره مركز حمد كانو الكرام تحية طيبة ...ارفق لكم هذه الرسالة وانا حزينة جدا على ما صابني في هذا الموقف في صباح يوم الاحد السادس من فبراير لعام 2022 تقدمت موعد طوارئ لقسم الاسنان توجهت لغرفه رقم اربعه اخبرت الدكتور لمعاناه ابنتي حور عبدالله التي تبلغ من العمر خمس سنوات تحمل الرقم الشخصي 170104176 حيث كانت تعاني من الم في ضرسها قام الدكتور بالمعاينه واخبرته ان الم الضرس الذي في الفك الاعلى ولكن لم اجد تجاوب منه فقد اخذها الى الكرسي وطلبت منه ان اقف الى اجانبها ولكنه رفض ذلك وقال لي ( لاداعي ) جلست في الكرسي وسالني هل اخذت مضاد قلت له نعك واخبرته انها تتالم منه فرد قائلا سوف اخلعه لها اجبته انه لا مانع لدي قام الدكتور بخلع الضرس لها في الفك السفلي وليس الضرس الذي تعاني منه رغم اني اخبرته ان الذي يالمها في الفلك العلوي منم الجهه المقابله فقد خلع الدكتور الضرس لاتعاني منه او فيه مشكله تم معالجته وسحب عصب في مستشفى خاص ولا يوجد به اي ضرر اتيت الى المركز للمعالجه ضرس يولمها وغادرت منه وهي تتالم من الم مضاعف لهذا كتبت لكم رسالتي راجيا من الله العلي الغدير النظر في هذا الامر لم يهتم الدكتور لحديثي معه ولم يسمح لي ان اقف بجانب طفلتي ومن بعدها تم خلع الضرس الخطا فمن المسؤل عن ذلك واكرر شكري وتقديري لجهودكم المبذوله واتمنى لكم التوفيق والسداد مقدمه الشكوى حميده العماري رقم الهاتم 33114449 |
تم التحدث مع مسؤل قسم الاسنان وقد رد طبيب الاسنان المعني: السلام عليكم ورحمه الله وبركاته ردا على الشكوى المقدمه من المدعوه حيده والده الطفله حور عبدالله رقم الشخصي 170104176 حيث اثناء عملي كطبيب اسنان سجلت مريضه بموعد طوارئ 11:50 باسم حور عبدالله وبسؤال الام بما تشتكي البنت قالت انتفاخ مايروح بالمضاد ولوحظ انتفاخ في وجه الطفله من الناحيه اليمنى يميل الى الفط السفلي وبتوقيع الكشف الطبي على الطفله تبين وجود خراج في الفلط السفلي بسبب ضرس +E به حشوه كبيره من تسوس لايستجيب تكرار للمضاد الحيوي. تم خلع الضرس بعد خدر موضعي واحتياطات اللزمه بعد الخلع بعد ذهاب المريضه والأم رجعت مره اخرى وتقول انا كنت احتاج اخلع الضرس الي فوق في الناحيه الاخرى اخبرتها انه يمكنها اجراء ذلك عقب يومين على الاقل لان الطفل لن يتحمل خلع ضرسين في نفس الوقت ملاحظه ( الضرس محل الشكوى موجود تحت الحفظ في عياده الاسنان وشهود على الواقعه محمود العكراوي ) مقدمه دكتور محمد نصار طبيب اسنان |
HKC | Proffesional | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11987 | 11987 | 22-02-82411 | 2/6/2022 12:00:00 AM | 2/7/2022 9:34:43 AM | 2/7/2022 12:00:00 AM | |||||
2213 | محمد ابراهيم علي | 66374246 | قسم الأسنان زيادة مواعيد الأسنان |
الاستبانة تتضمن تقييم ممتاز لكل الخدمات وتم الاتصال بالمراجع ولم يرد على الهاتف |
KHC | Administrative | Suggestion | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-02-84555 | 1/16/2022 12:00:00 AM | 2/7/2022 1:39:32 PM | 1/18/2022 12:00:00 AM | ||||||||
2214 | فرهاد محمد شريف | 39770405 | أود أتقدم خالص الشكر والامتنان إلى دكتورة مالا من تقديما وعطائها التي لا توصف للمريض من حيث معاملتها واحترامها للمريض |
الاستبانة تضمنت تقييم ممتاز لكل البنود. تم الاتصال بالمراجع ولم يرد على الهاتف |
KHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10231 | 10231 | 22-02-14867 | 1/6/2022 12:00:00 AM | 2/7/2022 1:42:36 PM | 2/7/2022 12:00:00 AM | ||||||||
2215 | فاطمة يوسف | 33332859 | الشكوى على د نادية الحجر حيث حضرت مع ابني 12 سنة وحرارتة في المنزل 40 وهو غير مصاب كورونا حيث قمنا بفحص الكرورنا بالامس وكانت سلبية،كانت الدكتورة لاتريد رؤيتة وعدم ردها السلام ووصفت له ادوية تم شراؤها من صيدلية خاصة وليست بالفائده |
تم مراجعه الملف الالكتروني للمريض و مناقشة محتوى الشكوى مع د ناديه الحجر التي ردت عليها كتابيا و بينت بانها رتأت عدم فحص المريض لان اعراضه تطابق العدوى الفيروسيه في ظل جائحه الكرونا. و كذلك وصفت علاج له من الخاص لان العلاج في المركز لا يناسبه. تم تنبيه الطبيبه و جميع الاطباء الى معاينه و فحص المرضى و وصف العلاج المناسب بناء على الحاله و الدليل الارشادي المحدث. تم ابلاغ المراجعه بالاجراء و تقبلته و تم اقفال الشكوى |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-02-81332 | 1/28/2022 12:00:00 AM | 2/15/2022 8:59:25 AM | 2/1/2022 12:00:00 AM | |||||||
2216 | عبدالرحمن المعاودة | 38886328 | شكوى على الطبيب سيد جوده، كسول ولا يرى عملة بالشكل الممطلوب ويعطل مصالح المرضى
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تم مراجعه الملف الالكتروني للمريض و مناقشة محتوى الشكوى مع د سيد جوده و الذي كتب الرد بدوره كما في المرفق.تبين بان موعد المريض كان الساعه 1:28 بتاريخ 26/1/2022 ولكن الطبيب عاينه الساعه 23:25 بتاريخ 25/1/2022 وكان التاخير بسبب ازدياد حالات المرضى المترددين على المركز و متابعة الطبيب لحالتهم. كما انه حضر بتاريخ 30/1/2022 لانه يرد فحص و كان موعده الساعه 6:53 و لكن الطبيب عاينه الساعه 2:25 تم شرح سبب التاخير للمريض الذي ابدى استيائه من التاخير في معاينة المرضى و تم تنبيه جميع الاطباء الى ضرورة فحص المرضى و القيام بالاجراء اللازم على حسب الحاله والدليل الارشادي المحدث للفحص و العلاج. تم اقفال الشكوى |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-02-71766 | 1/25/2022 12:00:00 AM | 2/15/2022 9:08:59 AM | 1/30/2022 12:00:00 AM | |||||||
2217 | داوود سلمان | 35034218 | ان يتم عمل اختبار لفيتامين دال وكذلك يتم اضافة التحاليل للمرضى في تطبيق صحتي |
Regarding the above complain, I spoke to the patient and he wants us to do Vitamin D for some special case patients like old age patients. I tried to explain to him that regarding blood tests, we follow the rules given to us from our administration and from SMC and we cannot decide on our own which test to do for which patient. He understood my point but wants me to raise this issue to the administration. Thank you |
BKH | Administrative | Complaint | Policy & Procedure | Laboratory | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10855 | 22-02-88025 | 1/9/2022 12:00:00 AM | 2/15/2022 9:13:46 AM | 2/2/2022 12:00:00 AM | |||||||
2218 | فاطمة | 38385460 | هناك موظفة هندية في المختبر كانت في منتهى قلة الادب ولا تحترم المرضىى ايضا ترفع صوتها لاني اخذت رقم للمختبر |
Regarding the above complain, I tried to call the patient but she is not answering the phone calls. I already spoke to her on the same day and explained to her that she will get the service if she has taken a number from the machine. I have also spoken to the staff regarding the attitude and she has assured me that it will not happen again with any patient. |
BKH | Administrative | Complaint | Behavioral | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-02-22982 | 1/30/2022 12:00:00 AM | 2/15/2022 9:18:48 AM | 2/2/2022 12:00:00 AM | |||||||
2219 | عبدالله مجرن | 911210296 | 36223822 | abdullamejren88@gmail.com | السلام عليكم ورحمة الله وبركاته اود الاستفسار ما اذا كان مواطن سعودي يستطيع اخذ لقاح الحمى الصفراء في مركز الشيخ صباح السالم حيث قمت بالاتصال عدة مرات وارسلت بريد الكتروني ولم يتم الرد حتى الان ولكم جزيل الشكر والتقدير |
تم الاتصال بالعميل وابلاغه بأنه يستطيع الحضور للمركز لأخذ جرعة الحمى الصفراء وانه يتم معاملتهم معاملة البحريني كونه سعودي وخليجي الجنسية ولديه رقم بطاقة سكانية ولكن الايميل الذي ارسلته لا يوجد به اي معلومه وفقط تريد هاتف رئيس مجلس الاداره وهذا هاتفها الخاص ولا يمكن ان يتم ارساله وبالنسبة للمكالمات سوف نبلغ الموظفين بالرد على الهاتف مع الشكر |
SKC | Administrative | Enquiry | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 22-02-98755 | 2/14/2022 12:00:00 AM | 2/16/2022 9:16:21 AM | 2/14/2022 12:00:00 AM | ||||||
2220 | عبده محمد الجمال | 33778331 | أشكو من الدكتورة زكية الموسوي وذلك بعدم تعاملها معي بشكل صحيح وحسب وجهة نظري وتأخيري ساعتين عن موعدي |
الرد على الشكوى 1- ان المريض حجز موعد للمراجعه الطبيه في المركز الصحي الا ان المريض تأخر عن الموعد اكثر من ساعتين ما ادى الى الغاء الموعد حسب الالية المتبعه في المراكز الصحية. 2- اوضحت له بان الوقت المح\\ للموعد انتهى حتى يتسنى لي مراجعة باقي المرضى الذين ينتظرون مواعيدهم المحجوزه 3- لقد قمت بواجبي الطبي وفقا للاصول الطبيه المقررة ولم يتسم سلوكي بالتقصير زمحصلة ذلك كله انه لا يمكن ان ينتسب لي خطأ في الشكوى المقدمة ضدي |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 22-02-87266 | 1/30/2022 12:00:00 AM | 4/25/2022 12:59:21 PM | 1/30/2022 12:00:00 AM | |||||||
2221 | فاطمة عبدالعزيز | 36191272 | fatma44ghribi@gmail.com | جزاكم الله خيرا |
تم الاتصال بالعميله وشكرها على هذا الاطراء وتم سؤالها عن اي مقترح واجابت بأن جميع الخدمات متميزه والتعامل مع الموظفين جميل جدا |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 22-02-77873 | 2/9/2022 12:00:00 AM | 2/16/2022 9:24:25 AM | 2/16/2022 12:00:00 AM | |||||||
2222 | Dr. Shazia Qaiser | 32048302 | qshaziaums@gmail.com | Need to traines all medical staff specialy at the front desk and doctors espacialy female doctor on duty. please try to upgrade medical services comptable international medical guidelines and all the staff should respected the patient and treatment should be given according to the medical guidence. Please do not desrespect the patient and give propal opt. |
تم التواصل مع المريضه ان تم مراجعه الملف الالكتروني وزيارة المريضه السابقه وقد وجهت للمريضه بعض الملاحظات بهدف التحسين الملاحظه كانت تخص موظفين الاستقبال وطريقة المعامله وقد تم التوضيح بانه يتم تدريب كافة الموظفين على حسن استقبال المرضى ومساعدتهم بما يلزم وسيتم اعادة التنبيه على هذه النقطه عن طريق مسئولة قسم السجلات الملاحظة الثانية... كانت بخصوص خطة العلاج والتواصل مع المريض من قبل الطبيب حيث انه قد يتم تغيير خطه العلاج بدون شرح كافي للمريض وتم توضيحه بان جميع الاطباء في الفترة الصباحية هم اطباء عائلة وخطة العلاج تكون مبنيه على اسس علمية وبروتوكول موضوع وسيتم ايضا اعاده التذكير باهمية شرح الخطة العلاجية للمريض وقد ابدت المريضه تفهمها وتم التواصل مع جميع الاطباء والتنبيه لهذه النقطة د. نوره الجنيد |
SKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 22-02-74377 | 1/13/2022 12:00:00 AM | 4/25/2022 1:07:53 PM | 2/15/2022 12:00:00 AM | ||||||
2223 | - | - | 36747776 | كذا يوم اجي المركز ولم احصل على الموعد واليوم أتيت على الساعه 10 ولم احصل على موعد ويجب أن يصرف لي حبوب |
تم الاتصال بالمريضه بتاريخ 7 فبراير ولا يوجد رد مرتين اعدنا الاتصال يوم 9 فبراير وتاكدنا أن المريضه حصلت على موعد في يومها وأخذت أدويتها وقمنا بنصحعا بأخذ موعد دائما عن طريق الاتصال بمركز التصال المواعيد حتى توفر عليها جهد المجيء والانتظار ولتحصل على موعد مبكرا كلما اتصلت مبكر |
JHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-02-48682 | 2/3/2022 12:00:00 AM | 2/16/2022 11:30:53 AM | 2/9/2022 12:00:00 AM | ||||||
2224 | حسن أحمد عبدالله | 33967459 | دكتور حسن الهدى معاملته سيء جدا جدا معي المرضى ويرد ردا قاسيا للمريض اتمنى من سعادتكم أخذ القوانين اللازمه ضده |
تم التواصل مع المريض من قبل نائب مجلس الاداره ومخاطبه الطبيب عن اسلوبه |
JHC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-02-72670 | 1/29/2022 12:00:00 AM | 2/16/2022 11:47:30 AM | 2/1/2022 12:00:00 AM | |||||||
2225 | إبراهيم | 750803746 | 37767715 | دخول المركز الساعه 1 صباحاً ويكون موعده الساعه 5 صباحاً يعني 4 ساعات من الإنتظار ولو واحد مافي شي بيصيدة كرونا من القادمين . |
بسبب الظغط وكثرة المرضى ولكن تم الآن تفعيل عيادة الفلو لتقليل من وقت إنتظار المريض |
BKH | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 22-02-51755 | 1/31/2022 12:00:00 AM | 2/16/2022 12:14:45 PM | 1/31/2022 12:00:00 AM | ||||||
2226 | سلامه | 380012596 | 36378174 | بتاريخ 24/1/2022 مساءا تم احضار الوالده وهي مسنة وتعاني من الام مستمره بعد التعافي من الكرونا وتم اخبارنا بأنها ستسجل على غرفة 4 وبعد الانتظار مدة طويلة وتخليص جميع المرضى اللذين أتوا بعدنا فان الطبيب في غرفة 4 اخبرنا بأن لا يوجد موعد لها وتم اعطاءها موعد لليوم الثاني الساعه 10 صباحا مما تسبب لنا في مدة انتظار طويلة من غير جدوى والمريضه في حالة من الاعياء والتعب فالرجاء التحقيق في الموضوع حتلى يتبين التقصير من أي جهه |
تم الاتصال بالمشتكي ابنة المريضه وتبين أنها قدمت للمركز بعد انتهاء المواعيد وأخبروها بالرجوع الى التمريض لتصنيفها اذا كانت حالة طارئه ولكنها لم ترجع للتسجيل وانما ذهبت مباشره لغرفه طبيب 4 وبذلك لم تكن مسجله ولكن تم حل الموضوع من ليلتها عندما تسجلت على الطبيب بعد المواعيد وصرف لها الأدويه وقدم لها العلاج |
JHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-02-73754 | 1/25/2022 12:00:00 AM | 2/16/2022 12:29:29 PM | 1/27/2022 12:00:00 AM | ||||||
2227 | محمد | 700126961 | 38952005 | الكونتر خدامته لا ترضي المرضى ويحضر المريض ويخبروه لا توجد مواعيد وبالهاتف يوجد مواعيد |
تم الإتصال بالمريض وشرح له انه هناك 3 اماكن لأخذ المواعيد بالموقع الإلكتروني و الاتصال و الحضور الشخصي يمكنه اخذ الموعد وان بتأكيد في حال تواجد مواعيد بالوقت الذي يناسبه سيتم إعطاءه ولن يتم تأخيره ف نحن هنا لخدمة المرضى . |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 22-02-87601 | 2/13/2022 12:00:00 AM | 2/16/2022 12:34:52 PM | 2/16/2022 12:00:00 AM | ||||||
2228 | فاطمه حسن عباس | 33070093-66757424 | تعامل معنا دكتور مصطفى شمس غرفة رقم 3 بأسلوب سيء قليل الاحترام عندما طلبنا منه نوع معين من الابر المضاد للانفلونزا الموسميه فما كان منه الا ان طردنا من غرفته قوله ( تفضلوا) وأشار لباب الغرفة بتاريخ 17 /1 |
تم التواصل مع المشتكي عن طريق نائب مجلس الاداره ومخاطبة الطبيب |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-02-15002 | 1/19/2022 12:00:00 AM | 2/16/2022 12:42:19 PM | 1/20/2022 12:00:00 AM | |||||||
2230 | صديقة غربال | 36333067 | عدم توفر عدد كاف من الموظفات لسحب الدم فوجود موظف ذكر مزعج للنساء خصوصا وأن معظم المرضى حوامل ولا ترغب في رجل |
تم التواصل مع المريضة من قبل مسئولة المختبر وبعدها تم رفع الموضوع لادارة المختبر |
JHC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-02-76154 | 2/15/2022 12:00:00 AM | 2/20/2022 9:38:59 AM | 2/20/2022 12:00:00 AM | |||||||
2231 | NABEELA ALHUSSAIN | 00 | 34514658 | nabila_ghanem1975@yahoo.com | Doctor refused to give me a sick leave despiteexpalining my sickness, sore nose not able to use the mask while at work as a teacher, the doctor requested me not to return in the future to her clinc. |
The patient contacted the head council on the same day with similar complain, meeting with the depety to re examin patient condition and asses her need for sick leave. The physician was given a warrning and meeting.
|
ISC | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10910 | 10910 | 22-03-84246 | 11/4/2021 12:00:00 AM | 3/2/2022 12:14:50 PM | 11/4/2021 12:00:00 AM | |||||
2232 | Sara Amer | 00 | 39942444 | sara.h.amer85@gmail.com | د امينة في غرفة رقم 3 ترفض اعطاء الاجازة المرضية و ادعائها بان لها مضرة في اصدار الشهادة المرضية من نفس الدكتور مع العلم باني لا احضر للمركز الا للضرورة و لدواعي العمل تكرر ترددي على عيادتها |
patient was called to investihgate about the complain, contacted the mentioned physician about patient complain. pateint recived her sickleve from the same physician but was not happy with the ruuddness of the physician during the consultation and the physicain request not to ask for sickleave frequently from similar physican. |
ISC | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10910 | 10859 | 22-03-79154 | 2/22/2022 12:00:00 AM | 7/24/2022 10:33:33 AM | 3/1/2022 12:00:00 AM | |||||
2233 | نوف العسومي | 00 | 39333640 | اتقدم بشكوى على الاخت بهجة لرفعها صوتها علي بالرغم من انه لم يصدر مني اي تصرف يستدعي هذا الانفعال ورفع الصوت |
تم التواصل مع المريضة ومعرفة كامل المشكلة منها وتم التحدث مع الموظفة وتحذيرها ولفت انتبهاه انه من الضروري احترام المرضى |
ALH | Administrative | Complaint | Behavioral | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 22-03-99655 | 1/23/2022 12:00:00 AM | 3/3/2022 12:41:36 PM | 1/30/2022 12:00:00 AM | ||||||
2234 | ... | 33133032 | I have noted that the confidentinlity is not maintnied in the nerssing room |
تم الاتصال بمرافق المريض علي عبدالله، حيث افادة انها ليست شكوة بل اقتراح يتمنى لو يتم تطبيقه في المراكز الصحية كما هو في مجمع السلمانية حيث هناك حاجز في الوسط بين المريض وبين الإصابة بالذات للأعضاء المبتورة حيث هناك الكثير من المرضى يتخوفون من النظر الي العضو المبتور شاكرن قسم التمريض على المعاملة الممتازة من قبل الممرضات ،حيث تم الرد عليه بان سوف يرفع اقتراحه للإدارة العلياء . ((تم اضافة ستارة بين الكرسيين الموجودين في غرفة تبديل الضمادات) |
MJK | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-03-13225 | 3/4/2022 12:00:00 AM | 10/25/2022 12:29:31 PM | 3/8/2022 12:00:00 AM | ||||||||
2235 | Batool Hasan Abdulla Sanad | 921202458 | 33350665 | موعدي بعيد وأريد موعد قريب والا سوف أتواصل مع وزارة الصحه لقد تم اعطائي موعد وأنا في الشهر الخامس والموعد سأصبح في الشهر السادس وذلك لعدم تواجد القابله الا في أيام قليله في المركز |
تم التواصل مع المشتكيه وتعديل بعض العيادات لايجاد حل واعطاءها موعد قريب لتاريخ 27/2/2022 |
JHC | Administrative | Complaint | Appointments | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-03-70821 | 2/20/2022 12:00:00 AM | 3/10/2022 11:23:57 AM | 2/21/2022 12:00:00 AM | ||||||
2237 | علي حسين السلمان | 33139656 | قسم التسجيل انا المدعوة علي سلمان حيث اني اتيت الى المركز ورفضى علاج ابني |
بعد التواصل مع المراجع تبين ان الموظف رفض تسجيله بسبب ان الاقامة منتهية الصلاحية، وتم اخبار المراجع من قبلنا ان الموظفة قد اتبعت التعميم الاداري الخاص بالمعفيين من الرسوم، وانه تحصل هناك بعض الاستثنائات بشرط احضار الاوراق الثبوتية، وانه يجب ان يتمم اعمال الاقامة باسرع وقت ممكن. |
MJK | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-03-02923 | 3/9/2022 12:00:00 AM | 3/10/2022 1:50:27 PM | 3/10/2022 12:00:00 AM | |||||||
2238 | جمال محمد الحدي | 39192974 | وضع حبر في مكينة الأرقام في المركز حيث ان كتابة الأرقام غير واضحة في جهاز الصيدلية |
تم عمل اللازم ووضع الحبر في مكينة الأرقام الخاصه بقسم الصيدليه و قاعة الأنتظار |
BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 22-03-49495 | 2/27/2022 12:00:00 AM | 3/13/2022 8:58:28 AM | 3/13/2022 12:00:00 AM | |||||||
2239 | شيماء مسيح | 36688858 | تم استلام الشكوى بتاريخ 3/3/2022
بعد الرجوع الى الشكوى من المراجعه التي حررت ضد الدكتورة باسمه محبوبي بسبب سوء التعامل و الاسلوب و التاخير. تم التواصل مع المراجعه للاستعلام عن الشكوى حضرت المرجعه مرافقه لوالدتهاو ابنها و اخيها اخبرت بان الطبيبه طلبت منهم الخروج من الغرف لمعاينة المريضه باسلوب سيئ كما وصفته, كما انها تاخرت في تدخيل التحاليل لاخوها و ابنها مما تسبب في ذهاب المريض الى المختبر و غرفه الطبيب اكثر من مره. الرقم الشخصي 881102024 ماجده (والده المراجعه) 580602672 حمد ( اخ المراجعه) 000306118 تركي فواز ( ابن المراجعه) 101105592 . |
تم مراجعه الملف الالكتروني للمريض و مناقشة محتوى الشكوى مع د باسمه محبوبي التي بينت بانها لم تقصد سوء التعامل مع المراجعه ولا المرافقين و انها كانت تدخل التحاليل المناسبه لعمر ابنها و اخوها لان المراجعه طلبت منها عمل فحوصات شامله بعد ان وصفت حالة الابن و الاخ ثم عادت و ادخلت تحاليل اخرى له و هذا ماقد تسبب في تاخر المريض الغير متعمد
|
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 11059 | 22-03-30973 | 2/27/2022 12:00:00 AM | 3/13/2022 9:01:52 AM | 3/3/2022 12:00:00 AM | |||||||
2240 | لا يوجد | لا يوجد | نرجو انشاء مظلات مواقف السيارات وذلك تخفيف من معانات المرضى من حرارة الجو ونرجو من الادارة تنظيم جهاز الارقام قبل دوام الموظفين وذلك لتجنب الارباك وتعطيل الموظفين الرجاء تثبيت جهاز الارقام قريب من رجال الامن |
لا يوجد رقم للتواصل مع المريض |
YAE | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-03-64606 | 2/14/2022 12:00:00 AM | 3/14/2022 8:48:19 AM | 3/14/2022 12:00:00 AM | ||||||||
2241 | راشد | 35550222 | حسب توجيهات صاحب السمو ولي العهد بأن الوضع يعود الى ما كان عليه في المستوى الاخضر والى الان نحن نعاني من اغلاق البوابة الشمالية للمركز يرجى فتح الباب لكبار السن والمترددين |
تم الاتصال بالمريض وكان الهاتف مغلق ولكنه حضر لطرح رأيه شفهيا و تم اخباره ان افتتاح البوابة يتم تحديده بناء على نسبة الخطوره من انتشار الفايروس ومدى توفر القوى العامله في قسم التمريض لفحص المترددين قرب البوابه وحاليا يتم افتتاح البوابه اغلب الاوقات في الفتره الصباحية |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-03-41168 | 2/22/2022 12:00:00 AM | 3/14/2022 9:27:42 AM | 3/3/2022 12:00:00 AM | |||||||
2242 | علي احمد عبدالله | 36802914 | الموظف الى جالس عند جهاز الارقام عند بوابة الدخول المفروض يطلع ورقة الموعد حق الناس لان الكل قاعد يجيس الجهاز وهذا غلط ممكن واحد يكون مصاب علما بعد جلوسي حوالي ساعتين اكتشفت بأن الموظف الذي امام الباب غادر من مكانه. علما اني قمت بالتحدث معه وقام بابلاغي بانه ليس مسؤول عن الاجهزة داخل المستشفى وابلغني للتوجه الى الاستقبال وابلاغهم |
تم الاتصال بالمريض ولم يتم الرد |
YAE | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-03-42719 | 1/21/2022 12:00:00 AM | 6/20/2022 9:33:07 AM | 2/2/2022 12:00:00 AM | |||||||
2243 | زينب الحايكي | 66333968 | تغيير الدكتوره او نصيحتها تعامل المرضى باسلوب جيد د. ايمان شرف غرفه 1 اسلوب الدكتوره سيء جدا جدا .لان البنت مخالطه لم يتم العلاج |
تم الاتصال بالمريضه من قبل نائب رئيس الاطباء وتنبيه الطبيبه |
YAE | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-03-44740 | 2/6/2022 12:00:00 AM | 3/14/2022 10:29:05 AM | 3/7/2022 12:00:00 AM | |||||||
2244 | سعيد حسن جواد | 900607998 | 37322231 | افيدكم علما اتقدم بشكوى ضد دكتور احمد فتحي المناوب في مركز انجنير الصحي غرفة 4 . كان لدي موعد مع الدكتور وبينما كنت اتحدث معه بكل احترام وهو يتحدث معي لم اسمعه جيدا فطلبت منه اعادة ما قاله لي فغضب عندها ورفض علاجي وقام بشتمي (روح يلعن ابو اهلك) وعاملني معاملة لا تليق بدكتور مع العلم اني اخبرته بأني اعاني من اضطرابات في القلب وان زيارتي كانت بسبب ضيق في النفس ارجو اتخاذ الاجراء اللازم بحقة مع خالص الشكر |
تم الاتصال بالمريض من قبل نائب رئيسى الاطباء وتم تنويه الطبيب |
YAE | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-03-54776 | 1/22/2022 12:00:00 AM | 3/14/2022 10:39:28 AM | 3/7/2022 12:00:00 AM | ||||||
2245 | رائد عبدالرحيم | 35342008 | ذهبت إلى مركز المحرق 23/12/2021 إلى الاستعلامات وكانت إحدى الموظفات تتناول الطعام على المنضدة ارجوا مساعدة الموظفين يجب توفير محل خاص لهم لتناول الطعام |
تم التواصل بالمريض وابلاغه بوجود غرفة لتناول الطعام تم تنبيه جميع الموظفين بعدم الأكل والشرب في الكونتر أمام المرضى |
MHC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-03-67581 | 1/30/2022 12:00:00 AM | 3/16/2022 11:11:26 AM | 2/1/2022 12:00:00 AM | |||||||
2246 | لايوجد | لايوجد | 33378941 | janasalah55666@gmail.com | جئت متالما الما شديدا في الظهر والمفاصل وعند الاساتقبال خبروني مافي موعد فقط طوارئ وانتظرت في الطوارئ قرابه النص ساعه تم تحويلي مره اخرى على الاستقبال ليتم الكشف بعد ساعه |
تمت محاوله الاتصال بالمراجع لعده مرات لايام متفرقه ولم يرد وايضا محاوله استخراج رقم اخر من برنامج الاي صحه ولك يكن هناك اي رقم اخر .
|
HKC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 22-03-00146 | 2/11/2022 12:00:00 AM | 3/16/2022 1:24:47 PM | 3/16/2022 12:00:00 AM | |||||
2247 | محمد علي محمد حسين ناصر | 34118480 | اشار المريض الى ممتاز عن الرضا عن جميع الخدمات المقدمة للمركز ، الملاحظات: الصيدلية شكراً للخدمة السريعة وتوفير الادوية مجدداً الخدمة ممتازة جداً. |
تم الاتصال بالمريض ولم يتم الرد على الهاتف |
SJC | Administrative | Appreciation | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-03-94937 | 3/10/2022 12:00:00 AM | 3/21/2022 6:38:37 AM | 3/13/2022 12:00:00 AM | ||||||||
2248 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | من الجيد وضع خاصية عبر الانترنت في مواقع الحكومة الطبية لمراجعة نتائج التحاليل بدون الحاجة الى الحضور الشخصي او الحضور اونلاين فقط يتم الاطلاع على النتائج بصورة عاية تقوم فيها الدكتورة بكتابة التحاليل ويستطيع فيها المريض من الاطلاع على النتائج. |
لا يوجد ارقام تواصل |
SJC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 22-03-04252 | 2/13/2022 12:00:00 AM | 3/21/2022 7:00:48 AM | 3/13/2022 12:00:00 AM | ||||||
2249 | السيد محمد الوداعي | 66964719 | اشار الى ممتاز عن الرضا العام عن خدمات المركز |
تم الاتصال ولا يوجد رد |
SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-03-71466 | 3/13/2022 12:00:00 AM | 3/21/2022 7:04:54 AM | 3/13/2022 12:00:00 AM | ||||||||
2250 | لا يوجد | لا يوجد | لا يوجد | يتم استخدام العلاقات الاجتماعية لتسريع الخدمات وتعطيل مصالح باقي المرضى الصيدلية بطء شديد في العمل وعدم وجود الجدية بالعمل |
لا يوجد ارقام تواصل |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-03-63387 | 2/28/2022 12:00:00 AM | 3/21/2022 7:23:42 AM | 2/28/2022 12:00:00 AM | ||||||
2251 | لا يوجد | لا يوجد | لا يوجد | الرجاء مساعدة المرضى لو في الاشياء البسيطة مثل الاشعه وغيرها لتسيير الامور وشكراً |
لا يوجد ارقام للتواصل |
SJC | Administrative | Complaint | Behavioral | Radiology | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-03-95333 | 3/15/2022 12:00:00 AM | 3/21/2022 7:36:24 AM | 3/15/2022 12:00:00 AM | ||||||
2252 | لا يوجد | لا يوجد | لا يوجد | اشار المراجع الى جيد تقييم الرضا عن خدمات المركز |
لا يوجد بيانات للإتصال |
SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-03-02056 | 2/21/2022 12:00:00 AM | 3/21/2022 7:43:18 AM | 2/21/2022 12:00:00 AM | |||||||
2253 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | اشار الى ممتاز عن تعامل موظفي المركز و الرضا العام جيد و سرعة الخدمة سيء |
تم محاولة الاتصال لا يوجد رد |
SJC | Administrative | Complaint | Waiting Period | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-03-61399 | 1/31/2022 12:00:00 AM | 3/21/2022 7:45:56 AM | 1/31/2022 12:00:00 AM | |||||
2254 | أحمد يوسف أحمد | 33123052 | لم يتم وضع واقي الاشعه على الولد الرقم الشخصي040708926 أحمد يوسف تم أخذ الاشعة من موظفة هندية بتاريخ 31/1 الساعة 5:30 تقريباص مساء وأخبرتنا انها نست وتأسفت ولكن يعتبر اهمال من الممرضه |
تم اشعار الموظفة بظرورة التأكد من جميع الاجراءات الاساسية قبل عمل الاشعه، تم الاتصال من قبل مسؤلة قسم الاشعة بتاريخ 1 فبراير وكان الهاتف مقفل وتم معاودة الاتصال بتاريخ 2 فبراير 2022م وقد طمأنت المريض بأن كمية الاشعه التي تعرض لها الولد قليلة ولا تأثر عليه. |
SJC | Administrative | Complaint | Policy & Procedure | Radiology | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-03-72999 | 1/31/2022 12:00:00 AM | 3/21/2022 8:27:51 AM | 2/1/2022 12:00:00 AM | |||||||
2255 | لا يوجد | لا يوجد | لا يوجد | الموظف ليس محترم مع المريض |
تم الاتصال بتاريخ 27 يناير2022 لم يتم الرد وتم معاودة الاتصال بتاريخ 30 يناير لم يتم الرد |
SJC | Administrative | Complaint | Behavioral | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-03-76743 | 1/27/2022 12:00:00 AM | 3/21/2022 8:44:52 AM | 1/27/2022 12:00:00 AM | ||||||
2256 | محمد | 37112123 | لدي شكوى على موظف في قسم الصيدلية الشكوى في تاريخ 26 يناير2022 الرجاء لتصال في الساعة الواحدة ظهراً لتصال في اسرع وقت ممكن وشكراً 11:30 مساء |
تم التواصل مع المريض وتسوبة الموضوع |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-03-23222 | 1/26/2022 12:00:00 AM | 3/21/2022 8:58:20 AM | 1/30/2022 12:00:00 AM | |||||||
2257 | هيفاء عبدالله | 39208366 | التقييم ممتاز رضاه عن خدمات المركز نوع الشكوى: المواعيد |
تم الاتصال بالمريض وقد شكرت جميع الموظفين على الخدمات المقدمة |
SJC | Administrative | Appreciation | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-03-91432 | 1/5/2022 12:00:00 AM | 3/21/2022 9:02:33 AM | 1/6/2022 12:00:00 AM | ||||||||
3248 | ليلى خليل ابراهيم | 570108136 | 39464668 | لا يوجد | الى اداره مركز حمد كانو اود ان اشكر الدكتور حسين سعر على معامله الراقيه والحسنه يجعل المريض يرتاح جسديا ونفسيا ويطمن المريض. ويساعد حتى لو عندي تحاليل ياخذ وقته ويقرأها ويرد على المريض واعطاني نصائح جعله الله في ميزان حسناته وارجو من اداره المستشفى اخذ كلامي بعين الاعتبار. |
HKC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11987 | 11987 | 22-03-20057 | 3/17/2022 12:00:00 AM | 3/23/2022 9:19:16 AM | 3/23/2022 12:00:00 AM | |||||||
3249 | - | - | 33175175 | دكتور رمضان لا يستمع للمريض بصوره كافيه. بسرعه بسرعه يريد انهاء فحص المريض ولا يريد أن يقوم بواجبه على أكمل وجه |
تم التصال بالمشتكي من قبل نائب رئيس مجلس الاداره |
JHC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-03-32347 | 3/9/2022 12:00:00 AM | 3/24/2022 11:07:04 AM | 3/13/2022 12:00:00 AM | ||||||
3250 | محمد منصور | - | 39049949 | m.mansoor86@hotmail.com | انا مريض سكلر واعاني من شح الأوردة. امس كان عندي سحب دم ومغذي رفض قسم التمريض اخذ عينة الدم وقت تركيب المغذي مع العلم ان هذا الشائع في السلمانيه ويشكل لي الم واستهلاك للأوردة .هل لقسم التمريض هنا قانون خاص بهم؟ |
تم الاتصال بالمريض من قبل التمريض سيتم الاتصال بقسم المختبر لسحب الدم في حال احتياحه في الزيارات القادمة |
JHC | Proffesional | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-03-85534 | 3/14/2022 12:00:00 AM | 3/24/2022 11:55:06 AM | 3/15/2022 12:00:00 AM | |||||
3251 | ام حسين | - | 36709942 | ameeraaqeel.20@gmail.com | الانتظار الطويل في المختبر الانتظار الطويل في قسم الاسنان عدم وجود تحليل نسبة الحديد ومخزون الحديد تمديد وقت عيادة الاسنان وجعلها مثل بقية العيادات |
تم الاتصال بالمريضه من قبل مسئولة قسم الاسنان وتم شرح أسباب طول انتظار المريضه للدخول على طبيب الاسنان وتم توضيح الاسباب وهي اختلاف مدة علاج كل حالة في الاسنان |
JHC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-03-59746 | 3/16/2022 12:00:00 AM | 3/24/2022 12:07:07 PM | 3/17/2022 12:00:00 AM | ||||||
3252 | ام حسين | 36709942 | الانتظار الطويل في المختبر الانتظار الطويل في قسم الاسنان عدم وجود تحليل نسبة الحديد ومخزون الحديد تمديد وقت عيادة الاسنان وجعلها مثل بقية العيادات |
تم التواصل مع المريضه من قبل مسئولة قسم المختبر وتم شرح عدم توفر المحاليل لبعض التحاليل سواء الحديد او غيره بالنسبة لوقت الانتظار بسبب وقت الذروه في الفتره الصباحيه |
JHC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-03-37916 | 3/16/2022 12:00:00 AM | 3/24/2022 12:11:18 PM | 3/22/2022 12:00:00 AM | |||||||
3253 | Hessa Mohammed Eid | لا يوجد | 33137733 | كنت عند بوابة المدخل للمستشفى مع الدريول عند مدخل دخول الباب الرئيسي للمركز و كانت هناك سيارة واقفة و معرقلة حركة المرور لجميع المرضى و قد اضطر الكل للنزول من السيارة و المشي للبوابة و اتضح ان هذه السيارة لموظفة في قسم الأشعة تحمل لوحة رقم 476949 |
تم التواصل مع المراجعه واخذ معلومات الموظفه وسيتم اتخاذ الاجراء اللزم |
HKC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 22-03-28098 | 3/24/2022 12:00:00 AM | 6/22/2022 9:41:13 AM | 6/22/2022 12:00:00 AM | ||||||
3254 | لا يوجد | لا يوجد | 33763949 | لا يوجد | الرجاء الطلب من الموظفات الإلتزام بمكانها في العمل وعدم الذهاب إلى الأقسام الطبيه الأخرى فقط للدردشة لأن ذلك يسبب إزعا للمرض المراجعين القادمين لأخذ العلاج. أرتفاع صوت الممرضات او الموظفات في قسم الطوارئ مما يسبب إزعاج للمرضى وقله الأحترام والتعامل مه المرضى عند الشكوى عليهم |
تم التواصل مع المريضة وشرح ان المجموعه المنتظره هي مجموعه مرضى واخذ النقاط بعين الاعتبار حيث ابدت تفهمها. |
HKC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-03-42565 | 3/26/2022 12:00:00 AM | 3/28/2022 7:50:16 AM | 3/27/2022 12:00:00 AM | |||||
3255 | لا يوجد | لا يوجد | 39511211 | ولا يزال انتظار المرضى بشكل غير طبيعي للصيدلية ولا نعلم متى سيجد المركز الصحي حل لهذا الموضوع |
بتاريخ 28 مارس 2022 تم الاتصال من قبل السيدة فاطمة كويتان مسؤلة الصيدلية ولم يتم الرد على الهاتف |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-03-06534 | 3/27/2022 12:00:00 AM | 3/29/2022 8:35:39 AM | 3/28/2022 12:00:00 AM | ||||||
3256 | عبدالرحمن جلوي محمد الشايب | 190805129 | 36757444 | تقصير في عمل الكتاب علما بأن يوم الثلاثاء 29 مارس 2022 الساعة 13:20 قد أتت زوجتي لأخذ تحويل للمستشفى و قالوا لا يوجد بهذا الاسم اوراق مطبوعة و لم يأخذوا الرقم الشخصي و البطاقة و قالت لهم الموعد عن طريق مكالمة الها تف للدكتور و رد الكتاب انه لا يوجد و اتت مرة ثانية و حدث ما حدث في المرة الاولى و اتيت انا خلال دقائق في اليوم الثاني و استلمت التحويل، هذه افادة زوج المراجعة |
تحية طيبة وبعد ،،،،،، الموضوع : شكوى العميل بخصوص عدم إعطائه ورقة التحويل للعسكري، العميل: عبدالرحمن جلوي محمد، التلفون / 36757444. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالعميل المذكورة بياناته أعلاه و أوضحنا له بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها ، فبخصوص عدم إعطاء الموظف ورقة التحويل للعسكري لزوجته فقد أفاد الموظفين المتواجدين على النوبة بأنهم سمعوا المراجعة تطلب اوراقها التي قامت الطبيبة بطباعتها لها و بالبحث عن المستندات تبين عدم وجودها و تم توجيهها للتأكد من الطبيب لطباعتها لها حيث أن طباعة مستندات المرضى من نتائج او وصفة طبية او اجازات او تقارير طبية، كما ان تحويلات المستشفى العسكري يتم طباعتها من قبل الطبيب الا ان للسجلات صلاحية طباعتها، و عليه فاننا قمنا بتوجيه الموظفين بضرورة أخذ كافة المعلومات و محاولة خدمة المريض و الاستيضاح منه بقدر الامكان، و عليه فقد قمنا باعطاء الموظفين تنبيه شفوي و التأكيد على الموظفين بضرورة الاستيضاح من المرضى و خدمتهم بأقصى درجة و الاستفهام من طلبهم بشكل أكبر . هذا ما لزم بيانه،،،وتفضلوا بقبول وافر التحية والاحترام ،،، |
HHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 22-03-82749 | 3/31/2022 12:00:00 AM | 3/31/2022 9:33:14 AM | 3/31/2022 12:00:00 AM | ||||||
3257 | لا يوجد | لا يوجد | لا يوجد | أود أن اشكر د.زهرة الاسود (قسم الاسنان) على جهودها وتعاملها الراقي مع مرضاها وعملها المميز واتمنى لها كل التوفيق والتقدم |
لا يوجد ارقام تواصل
|
SJC | Administrative | Appreciation | Oral and Dental | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 22-04-37992 | 3/29/2022 12:00:00 AM | 4/2/2022 8:40:16 PM | 4/29/2022 12:00:00 AM | |||||||
3258 | الأسم غير مذكور | الرجاء تغيير الكراسي الموجودين بغرفة الأنتظار حيث أنه ليس من عاداتنا وتقاليدنا أن يقابل النساء الرجال |
تم إعادة تعديل كراسي الإنتظار بما يتناسب مع أريحية المرضى ولا يخل بالتباعد والمسافات بين المرضى |
BCC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 22-04-44908 | 4/3/2022 12:00:00 AM | 4/3/2022 2:02:49 PM | 4/3/2022 12:00:00 AM | |||||||||
3259 | جاسم محمد سالم | 33507712 | عدم توفر بعض الأدوية في صيدلية عيادة البديع الساحلية |
بسبب خروج فنية الصيدلية للعيادة الساحلية في إجازة سنويةوقد تم عمل طلبية حال رجوعها من الإجازة وتوفير الأدوية |
BCC | Administrative | Enquiry | Pharmacy | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 22-04-66612 | 2/24/2022 12:00:00 AM | 4/3/2022 2:16:12 PM | 4/3/2022 12:00:00 AM | ||||||||
3260 | السيد ميثم حسين | 3776533 | تباعد ساعة من الوقت بين موعد الطفل في الرعاية وبين الدخول على الطبيب لنفس الطفل في نفس اليوم |
تم التصال بالمريض والاستماع له ومن ثم تم اشعاره بانه يتم التنسيق بدرجة اكبر لقصر المدة بين الموعدين قدر الامكان او اشعار المريض بشكل اوضح على الموعد المحدد تفهم المريض وشكر على الاتصال |
SHC | Administrative | Suggestion | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 22-04-50954 | 4/14/2022 12:00:00 AM | 4/24/2022 10:36:31 AM | 4/24/2022 12:00:00 AM | ||||||||
3261 | السيد ميثم حسين | 3776533 | تباعد ساعة من الوقت بين موعد الطفل في الرعاية وبين الدخول على الطبيب لنفس الطفل في نفس اليوم |
تم التصال بالمريض والاستماع له ومن ثم تم اشعاره بانه يتم التنسيق بدرجة اكبر لقصر المدة بين الموعدين قدر الامكان او اشعار المريض بشكل اوضح على الموعد المحدد تفهم المريض وشكر على الاتصال |
SHC | Administrative | Suggestion | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 22-04-13152 | 4/14/2022 12:00:00 AM | 4/24/2022 10:36:31 AM | 4/24/2022 12:00:00 AM | ||||||||
3262 | السيد جواد السيد محمد | 620037580 | 39688763 | شكر ومدح للمركز بشكل عام والى ثلاث موظفات بشكل خاص مريم (ممرضة السكر ) سوسن (موظفة المختبر) سكينة (موظفة الصيدلية) |
تم الاتصال بلمريض حيث شكر جميع العاملين بالمركز وخص بالذكر الموظفات المذكورات كما تم شكره من قبلنا ايضا على ذوقه وشكره لنا |
SHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 22-04-51879 | 4/24/2022 12:00:00 AM | 4/24/2022 10:46:06 AM | 4/24/2022 12:00:00 AM | |||||||
3263 | السيد جواد السيد محمد | 620037580 | 39688763 | شكر ومدح للمركز بشكل عام والى ثلاث موظفات بشكل خاص مريم (ممرضة السكر ) سوسن (موظفة المختبر) سكينة (موظفة الصيدلية) |
تم الاتصال بلمريض حيث شكر جميع العاملين بالمركز وخص بالذكر الموظفات المذكورات كما تم شكره من قبلنا ايضا على ذوقه وشكره لنا |
SHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 22-04-72490 | 4/24/2022 12:00:00 AM | 4/24/2022 10:46:13 AM | 4/24/2022 12:00:00 AM | |||||||
3264 | - | - | - | - | الرجاء فتح الباب في الصباح وعدم ترك المراجعين ينتظرون بالخارج |
لا يوجد رقم او هاتف للمواصله مع الشكوى او الملاحظه ولكن بالنسبة لسياسه المراكز الرعاية الصحيه الأوليه يجب قياس الحراره للجميع وتوجيههم لأخذ الرقم والانتظار لخدمتهم |
SKC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 22-04-99809 | 2/15/2022 12:00:00 AM | 4/24/2022 11:19:59 AM | 4/24/2022 12:00:00 AM | |||||
3265 | - | - | - | الدكتوره ابتهاج تتعامل مع المرضى باحتقار ةنزاره وتقاطعهم اثناء الحديث وقد فعلت ذلك معي اكثر من مره |
لا يوجد اي هاتف او قناة للاتصال بالمراجع وتم ابلاغ الدكتورة بهذا الشأن والتعامل بشكل يتلائم مع المراجعين |
SKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 22-04-98718 | 2/15/2022 12:00:00 AM | 4/25/2022 12:54:12 PM | 3/31/2022 12:00:00 AM | ||||||
3266 | وهيب الناصر | - | 39680011 | - | شكرا جزيلا... المركز لطيف جدا |
لقد تم التواصل مع الأخ وهيب الناصر وشكرا على هذا الإطراء الجميل والحديث معه إذا توجد هناك اي مقترحات للتطوير
|
SKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 22-04-50822 | 9/17/2020 12:00:00 AM | 4/24/2022 11:28:52 AM | 2/3/2021 12:00:00 AM | ||||||
3267 | - | - | - | - | ارجو وضع موظفات اكثر للاستقبال والخدكة سيئه والرد على الاتصالات عدد قليل من الموظفات الاستقبال |
لا يوجد هاتف للتواصل مع المراجع ولكن بالنسبة للشكوى فإن هذا حدث بأن الموظفين قليلين بسبب الجائحه ولكن عاد الوضع لمجراه الطبيعي وكل شي رجع لطبيعته الموظفين متواجدين بالشكل الذي يتلائم مع خدمة المراجعين وكذلك الرد على المكالمات |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 22-04-93661 | 2/14/2022 12:00:00 AM | 4/24/2022 11:32:12 AM | 3/2/2022 12:00:00 AM | |||||
3268 | حسن محمد علي | 39202187 | تنظيم ترقيم الأسنان حيث يكون جهاز الترقيم في الطابق الأرضي وضبط المواعيد لعدم الإحراج والدكتور سبب الضغط لإنشغال الدكتور بسبب مدة العلاج للمريض السابق، كم الوقت المخصص للمريض ؟ |
تم التواصل مع المريض وتوضيح وقت الإستشارة للمريض الواحد ، وعدم إمكانية وضع جهاز الأرقام في قسم آخر غير الاسنان وتفهم المريض الوضع ، كما أنه لا يتم إرجاع أي مريض إلا بعد تقييم حالته الصحية |
AAK | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-04-69430 | 2/19/2022 12:00:00 AM | 4/24/2022 12:01:45 PM | 2/23/2022 12:00:00 AM | ||||||||
3269 | عبدالكريم عبدالحسن | 39663869 | أقترح أن يكون استلام الحفاظات للمسنين من نقس قسم إستلام الشراشف في الصيدليات الخارجية وعدم توفر حفاظات المسنينن حيث لم يتم إستلامها من سبتمبر 2021 حتى يناير 2022 |
تم التواصل مع المريض والتوضيح له بأن التأخير في إستلام الحفاظات ليس من قسم الرعاية ولكن من الوزارة وذلك لحين استلام شحنة جديدة مما يتسبب في تأخير الإستلام كما تم رقع إقتراح المريض للمعنيين في الأمر |
AAK | Administrative | Complaint | Facilities and Services | Mother and Child Care | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-04-56881 | 1/11/2022 12:00:00 AM | 4/24/2022 12:11:41 PM | 1/12/2022 12:00:00 AM | |||||||
3270 | لا يوجد | Dentel Services Dr. Hussain very disrespectfull and egnorent |
تم مناقشة الشكوى مع رئيس القسم ، وبحيث أنه لا توجد بيانات لصاحب الشكوى لم يتم معرفة تفاصيل الشكوى |
AAK | Administrative | Complaint | Behavioral | Oral and Dental | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-04-92991 | 3/21/2022 12:00:00 AM | 4/24/2022 12:25:41 PM | 3/23/2022 12:00:00 AM | ||||||||
3271 | sanoj mohandas | 850565979 | 33099269 | sanoj@businessplas.bh | i am sanoj mohandas cpr 850565979 i come to trace third booster on 23/2/2022. but they said minimum 6 no persontley needed. one of the india nurse are behaving very bad to me, and talking in our language very badly. hope you will take action againts the nurse. |
Good Day Based on the attached complaint which was written on 24/2/2022( received 24/4/2022) , Called the patient & apologies for unprofessional communication which let him to get hurts. Since he didn’t mention the name of the staff, talked with all staff About professional communications, & have quality behavior. wish It not happen again. |
SKC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 22-04-56499 | 2/24/2022 12:00:00 AM | 4/25/2022 1:24:26 PM | 4/24/2022 12:00:00 AM | |||||
3272 | عبدالنبي عباس حسين | n/a | 36767123 | ghaleefrush@gmail.com | قسم الصيدلية و كأنهم لا يريدون مساعدة المريض و يسخرون منه و لا يقدرونه حسب السن و حالة المرض. و يرسلون المريض إلى السلمانية و أقسام أخرى. و يرجى تطوير سلوب الموظف مع المريض.
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تم التواصل مع المراجع و سيتم إالتأكيد على الموظفين حسن التعامل وأحياناً يكون في الإنتظار أكثر من مراجع من كبار السن فيصعب تقديم أحدهم على الآخر بينما تعطى الأولوية لكبير السن معظم الأحيان |
BQC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Administration Office in Health Centers | 10851 | 10851 | 22-04-99057 | 3/6/2022 12:00:00 AM | 4/27/2022 3:04:58 PM | 4/6/2022 12:00:00 AM | |||||
3273 | Abdulnabi Abbas Husain | n/a | 36767123 | ghaleefrush@gmail.com | Mostly the lab staff need to improve their attitude towards patients. They have to improve their way of looking at the patient. |
تم التواصل مع المراجع و سيتم إالتأكيد على موظفي المختير بمراعاة طريقة التعامل‘ إلا أنه أحياناً يكون في الإنتظار أكثر من مراجع من كبار السن فيصعب تقديم أحدهم على الآخر بينما تعطى الأولوية لكبير السن معظم الأحيان |
BQC | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10851 | 10851 | 22-04-85022 | 4/6/2022 12:00:00 AM | 4/27/2022 3:03:04 PM | 4/6/2022 12:00:00 AM | |||||
3274 | kaltham almurbati | 691200351 | 97339341308 | Kma.mubati@gmail.com | احاول اخذ موعد مساء في مركز الشيخ عبدالله بن خالد في الرفاع الشرقي عن طريق تطبيق صحتي يعطيني خيارات صباحية فقط كما حاولت ذلك بالاتصال للمواعيد اخبرتني الموظفة بانه يتوجب على الحضور لاخذ موعد لا اعتقد ان ذلك من توجهات الحكومة بتسهيل المعاملات للمواطن |
تم الاتصال بالمريضة واخبارها بالالية المتبعة لحجز المواعيد اي ان البرنامج يعطي اقرب موعد متوفر وعليه تم ابلاغها بأن عند اتصالها بمركز الاتصال او حجز موعد الكتروني ولم يتوفر موعد عليها التوجه الى المركز الصحي في نفس اليوم او حجز اقرب موعد متوفر |
SABKAK | Administrative | Complaint | Appointments | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 22-04-14653 | 3/22/2022 12:00:00 AM | 4/26/2022 12:37:09 PM | 3/29/2022 12:00:00 AM | |||||
3275 | Masood Ahmed | 800613538 | 97334088714 | algzali198066@gmail.com | قبل اكثر من اسيوعين قمت بتقديم طلب اصدار بطاقة اعفاء عن الرسوم( زوجة بحريني) لدى مركز الشيخ عبدالله بن خالد ال خليفة الصحي (الرفاع الشرقي) وطلبوا مني الاوراق المطلوبة واعطيتهم الاوراق والى الان كل ما اراجعهم يقولوا بأن الوزارة لم توفر لهم بطائق نرجو النظر في الموضوع وتوفير البطاقات خصوصا ان مجمع السلمانية يرفضوا التعامل بالبطاقة القديمة كونها منتهية رغم وجود الاقامة سارية المفعول ولكم جزيل الشكر |
تم التواصل مع صاحب الشكوى وتبين ان يريد البطاقة لعلاج زوجته في مستشفى السلمانية ولم يخبر الادارة بذلك عند تسليمه الاوراق علما بأن بطافات الاعفاء المتوفرة بعدد محدود جدا فقط للمرضى الذين سيتعالجون في مستشفى السلمانية الطبي لما لهم من اجراءات خاصة لهم اما المرضى الذين يتلقون العلاج بالمركز يتم تسهيل اجراءاتهم لحين استلام بطاقات الاعفاء |
SABKAK | Administrative | Complaint | Service Quality | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 22-04-76094 | 4/19/2022 12:00:00 AM | 4/26/2022 2:55:08 PM | 4/21/2022 12:00:00 AM | |||||
3276 | Mohammed Suleiman | 890106339 | 97339554324 | mirsuleiman@gmail.com | I went my health center in Hunainiya Riffa and asked them for the procedure for a medical report they said it's only for Bahrainies you should go to private hospital is that information correct? i am a pakistani and goverment employee is it not possible to get it from my health center |
تم االاتصال بصاحب الاستفسار والتحقق من نوعية الفحص المراد عمله وهو فحص الجامعة وتبين انه من الممكن عمله بالمركز |
SABKAK | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 22-04-68836 | 4/19/2022 12:00:00 AM | 4/27/2022 10:14:21 AM | 4/21/2022 12:00:00 AM | ||||||
3277 | سماح سويد | 34145151 | ssowayed@gmail.com | اخلاق الموظفين في الاستقبال تحتاج الى مراجعه فهم اول من يقابل المريض قسم الاستقبال المواعيد |
تم الاتصال بالمريضة من قبل مسؤول السجلات وتقدمت المريضة ببعض الملاحظات من دون ذكر اسماء الموظفين واشارت الى ان موظف الاستقبال لم يكن منتبها لها اثناء وقوفها امامه ولم يكن توجيهه لها واضح بعد تسجيلها وكان جلوسه على الكرسي بصوره غير مرتبة. وبناء على ملاحظات المريضة تم التبيه على الموظفين بهذ الخصوص لكي لا يتكرر |
YAE | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-05-92605 | 3/20/2022 12:00:00 AM | 5/4/2022 11:06:07 AM | 4/24/2022 12:00:00 AM | ||||||
3278 | Mohammed | 33627824 | الملاحظات/ هناك موضوع ذات طابع سري هل بالامكان التواصل موضوع خاص يتعلق بمريض |
تم الاتصال بالمريض من قبل المشرف الاداري عدة مرات ولكنه لم يرد |
YAE | Administrative | Complaint | Behavioral | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-05-88684 | 4/9/2022 12:00:00 AM | 5/4/2022 11:13:28 AM | 4/10/2022 12:00:00 AM | |||||||
3279 | محمد التميمي | 37400007 | سوء معاملة من قسم فحص الكورونا |
تم التواصل مع المريض من قبل مسؤولة قسم التمريض وتم التوضيح للمريض ألية العمل و تقديم العذر لما بدر بدون قصد وقد تقبل اعتذارنا وشكر تواصلنا |
BKH | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-05-00378 | 5/8/2022 12:00:00 AM | 5/9/2022 10:51:46 AM | 5/9/2022 12:00:00 AM | |||||||
3280 | عبدالجليل جاسم | 36365373 | أتيت الساعة 08:20 دقيقة وتم ارسالي من قبل الطبيب امس لأخذ الاشعة وتفاجأت بعدم وجود الموظفة وجميع المموظفين يدورون على الموظف القسم خالي من الموظفين |
بخصوص الشكوى المرسلة من قبل المراجع عبدالجليل جاسم بتاريخ 30/4/2022م بحق الموظفة بمركز محمد جاسم كانو الصحي، نود ان نوضح تم اتخاذ الاجراء القانوني المناسب بحق الموظفة التى لم تحضر للدوام، بعد المناقشة معها ومعرفة ملابسات عدم الحضور. كما نقدم اعتذارنا الشديد ونكرر اسفنا للمراجع لما تعرض له من تأخير في ذلك اليوم، ساعين لعدم تكرار مثل هذا الموقف مستقبلا. (تم التواصل مع المراجع من قبل اداري المركز زمسئول قسم الاشعة) هذا مالزم ولكم منا جزيل الشكر
سوسن علي نائب القائم بأعمال رئيس اقسام الاشعة قسم الاشعة بالصحة الاولية |
MJK | Administrative | Complaint | Waiting Period | Radiology | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 22-05-36862 | 4/30/2022 12:00:00 AM | 5/17/2022 9:07:51 AM | 5/16/2022 12:00:00 AM | |||||||
3281 | ناجي محمد علي السباكي | 66300073 | شكوى على الدكتور حمدي غرفة (7)، الساعة 10:45 مساءً بتاريخ 28 ابريل 2022م حيث قال لي لن اكتب الوصفة وروح عند اللي تروح له مع العلم نسيانه باعلام الوصفة وعلام غرفة 13 لاولادي |
تم التواصل مع صاحب الشكوى ناجي محمد صالح 810312433 الذي حضر المركز بتاريخ 28 ابريل 2022 الساعة 10:45 مساء و قد تم تسجيل ولديه فيصل ناجي محمد 180308076 و تركي محمد ناجي 160200156 على الدكتور حمدي غرفة 4 حيث كانت الشكوى ان الدكتور بعد فحص المرضى بعثهم الى غرفة 13 لعمل فحص الكورونا لكن تبين بعد ذلك انه لم يتم ادخال الريكويست من قبل الطبيب مما استدعى الى الذهاب الى الطبيب و تذكيره بادخال الريكويست و تكررت نفس المشكلة عند الذهاب الى الصيدلية لصرف الادوية مما استدعى صاحب الشكوى الى الذهاب الى الطبيب لتذكيره لعمل الوصفة لصرف الادوية و قد كان الوضع مزدحم و اضطر الى الانتظار مدة طويلة ليتمكن من مقابلة الطبيب للمرة الثالثة و الطلب منه و تذكيره لعمل وصفة الادويةو قد كان الطبيب وقتها مشغول جدا و كان رده انه لا يتمكن الان من عمل الوصفة لان موعد المريض بعد الساعة العاشرة و قال طلعوا بره خلوني اشتغل و بعد التواصل مع الطبيب المعني كان الرد ان موعد المريض تركي بعد الساعة العاشرة لهذا لم يكن يتمكن من فتح صفحة المريض و ادخال البيانات و وصفة الادوية و قد تم توضيح ذلك الى صاحب الشكوى و قد كان متفهما الدكتورة ايمان عبدالصاحب نائب رئيس مركز محمد جاسم كانو الصحي |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-05-29240 | 4/28/2022 12:00:00 AM | 5/12/2022 12:05:24 PM | 5/12/2022 12:00:00 AM | |||||||
3282 | السوهجي | 33184111 | بخصوص دكتورة حنان غرفة 9، ممتازة جدا جدا تعامل مع المرضى ، التوفيق للجميع |
MJK | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 22-05-69386 | 4/7/2022 12:00:00 AM | 5/24/2022 10:31:40 AM | 5/24/2022 12:00:00 AM | |||||||||
3283 | لا يوجد | لا يوجد | 36702220 | لا يوجد | قسم الطوارئ وقسم المواعيد معامله سيئه من الموظفين الاستقبال نفسيات |
تم التواصل مع المراجعه وتبين بان سبب الشكوى هو طلب الموظفين لرقم الانتظار واحيانا لايقومون بالاجابه على السوال بشكل كامل ولا يرحبون ولايبتسمون فاخبرناها بان يجب على كل مراجع اخذ رقم للانتظار في الحالات الاعتياديه وان طلب الموظفين للرقم هو اتباعا لتعليمات الاداره ولم يبدر منهم اي خطا . وحاولنا معرفه الموقف او نوع الاساله وماهو الجواب ولكن لم تذكر المراجعه ولم تحدد وركزت على طلب الكونتر لرقم الانتظار ولديها ابن بحاله طارئه فاخبرناها بان التمريض يقوم بتسجيل الحالات الطارئه بعد التصنيف وكونها حضرت للتسجيل بنفسها هذا يعد حاله اعتياديه ويجب اخذ الرقم تفهمت المراجعه الامر وقامت بالشكر |
HKC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-05-45796 | 5/9/2022 12:00:00 AM | 5/11/2022 11:46:39 AM | 5/11/2022 12:00:00 AM | |||||
3284 | لا يوجد | لا يوجد | 33770680 | لا يوجد | مستشى ولكن ليس بذل فهو مكان لزياره المريض مرضا, منذ دخول المستشفى قوبلنا بعدم تقديم الكمام للدخول ورغم تاكيد الجهاز الوطني للتصدي للجائحه بعدم الزاميه الكمام وبعدها الدكتور لاتوجد لديه حالات وقام بتاخير المرضى بالخارج |
تم التواصل مع المراجع واقمنا بابلاغه بان الجهاز الوطني قد حدد الزاميه لبس الكمام في المستشفيات والعيادات والمراكز ولهذا قد تم طلب لبس الكمام وان ماقام به الموظف صحيح لانه سيتم محاسبه الجميع لعدم الزاميه المراجعين بلبس الكمام ورد المراجع بان هذا صحيح ولكن هل يعقل مركز صحي لايوجد به كمام واخبرناه بان يجب من الموظف توفير ذلك وسيتم ابلاغ قسم التمريض بهذا وماحدث خطا غير مقصود وقام المراجع بمدح المركز وانه من افضل المراكز ولكن في الاونه الاخيره كان هناك تشدد وان الجميع يعذر ويتفهم الضغوط وشكرنا على التواصل واخذ الشكوى بعين الاعتبار |
HKC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-05-90966 | 4/28/2022 12:00:00 AM | 5/11/2022 11:57:46 AM | 5/11/2022 12:00:00 AM | |||||
3285 | عباس احمد محمد حمود | لا يوجد | 33015860 | لا يوجد | يتم تاخير المريض الى اوقات متاخره جداً ولا يتم فتح الملفات عند الدكتور الى بعد ساعتين من دخول المركز عدم تجاوب موظفه الاستقبال لتقديم الموعد مع قبول الدكتور واستقبال المريض وذلك للعلم كانت غرفه الدكتور خاليه من المرضى التي كنت متواجد فيها , ولكن لم يتم ادخالنا بسبب عدم فتح الملف الى في الوقت المحدد |
تم التواصل مع المراجع واخباره بان عدم وجود مرضى لا يعني بعدم وجود مواعيد محجوزه وانما يتم اتخاذ المواعيد من قبل المرضى وذهابهم ثم عودتهم على الوقت المحدد وقد يحدث سوء فهم مع المراجعين بسبب موافقه الطبيب وعدم موافقه السجلات للتسجيل وسبب ان لايمكن للطبيب من معرفه عنوان ومايختص بالمرضى فاحيانا الطبيب يوافق على طلب المراجع للتسجيل ولكن بعد ذهابه للكونتر يتم اخباره بان يتوجه الى المركز التابع له وهنايحدث سوء الفهم وتم شرح له اليه العمل وسبب عدم تسجيله او تقديم موعده وتفهم المراجع وشكرنا |
HKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-05-39467 | 5/13/2022 12:00:00 AM | 5/16/2022 1:36:21 PM | 5/16/2022 12:00:00 AM | |||||
3286 | صالح احمد | 36666107 | حضر الى المركز و تم انتظار الطبيبة لأكثر من 20 دقيقة و لم تكن في غرفتهالم يتم اخباره عن موعده من قسم السجلات |
تم التواصل مع المريض صالح احمد الرقم السكاني من قبل رئيس مجلس الادارة الدكتورة هناء الفايزتم التحقق من السجل الالكتروني للمريض تم تسجيل المريض و موعده الساعة 11:00 مساءا تم رؤية المريض من قبل الطبيبة الساعة 10:25 مساءا ( قبل موعده ) ، تم التواصل مع قسم السجلات و التأكيد عليهم بإخبار المراجعين بمواعيدهم
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BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-05-42433 | 5/16/2022 12:00:00 AM | 1/3/2023 1:57:18 PM | 5/16/2022 12:00:00 AM | |||||||
3287 | روان جاسم | 33764424 | Rawanjassim.38@gmail.com | عندي مشكلة صحية وكنت احتاج موعد ضروري وخبروني ان الموعد عقب ساعه وقلت لهم ضروري قالت الى في الرسبشن ما فيش شي الرسبشن تم الاستخفاف بمرضي وتعبي |
تم التواصل مع المريضه وحل الموضوع بعد ان تم الشرح لها عن كيفية التصنيف ودرجاته حيث ان المريضه كان تصنيفها باللون الاخضر وان الكاتبه كانت تقصد ان التصنيف الاخضر لا يعتبر حاله مستعجله . كما تم توجيه المنسقين باستخدام عبارات مناسبة مع المرضى في مثل هذه الحالات |
YAE | Administrative | Complaint | Waiting Period | Reception | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-05-11466 | 4/22/2022 12:00:00 AM | 5/17/2022 9:05:24 AM | 5/10/2022 12:00:00 AM | ||||||
3288 | Khadeja Jassim | 761100768 | 33882851 | بالاشارة الى طلب رقم 2248097816 أود إفادتكم [إنني أم بحرينية ولدي طفلتين لا يحملون الجواز البحريني وقد تم تقديم طلب في إدارة الهجرة والجوازات والى الان لم يتم إعطائي الجواز البحريني وتم سحب جواز السفر لبناتي الأصلي وحالييا لا يملكون بطاقة ذكية للعلاج فقط لدينا شهادات الميلاد وتم الذهاب للمركز الصحي أكثر من مرة ولكن يتم رفضي بسبب عدم وجود بطاق ذكية لبناتي ولا جواز سفر |
تم التواصل مع العميل وشرح آلية و الإجراءات المتبعة للمراكز الصحية |
HBM | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-05-59528 | 2/17/2022 12:00:00 AM | 5/18/2022 9:34:10 AM | 2/21/2022 12:00:00 AM | ||||||
3289 | فاروق محمد | 971103062 | 35106546 | للعلم انا متزوج لفتاة غير بحرينية ولدي بعض الاسفسارات في الحصول على بطاقة الاعفاء، ماهي الاجراءات و كيفية الحصول على هذه البطاقة |
تم شرح آلية الحصول على بطاقة الاعفاء للعميل |
HBM | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10854 | 10854 | 22-05-79355 | 3/13/2022 12:00:00 AM | 5/18/2022 9:38:02 AM | 5/15/2022 12:00:00 AM | ||||||
3290 | بشير احمد | 920811825 | 39366040 | السلام عليكم ورحمة الله وبركاته ولدي كان مريض وأخذته الى مركز المحرق الصحي في البسيتين الدكتور شخص حالته و اعطاه علاج، بعد إسبوعين مرض مرة آخرى وأخذته الى مركز حالة بوماهر الصحي طلبو مني دفع رسوم للعلاج 7 دنانير خبرتهم أن البطاقة الذكية ,و الجواز لم تجهز إلى الآن و أنا بحرين وولدي بحريني ولكن ما ادري ليش تبون رسوم الدخول 7 دنانير وما اذكروا لي سبب الدفع مع إني أخبرتهم أني ذهبت إلى مركز المحرق الصحي قبل أسبوعين ولم يتم أخذ رسوم مني، وتم علاج أبني الموظف الإستقبال اللي رحت له ماعنده أسلوب في الكلام وكانت تكلمني بصوت عالي و الغلط مو غلطت يغلط شؤون الهجرة والجوازات |
تم التواصل مع العميل أكثر من مرة وتم الإتصال به في أوقات مختلفة لشرح آلية التسجيل ولكن الهاتف المذكور في الشكوى مغلق |
HBM | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-05-66285 | 4/7/2022 12:00:00 AM | 5/18/2022 9:50:54 AM | 4/11/2022 12:00:00 AM | ||||||
3291 | بشر أحمد | 920811825 | 39366040 | أمس أخذت زوجتي إلى مركز حالة بوماهر الصحي وكان لديها آلم شديد في البطن، رحت للاستقبال قالولي عندك بطاقة إعفاء قلت لهم أنا قدمت قبل 3 أشهر على البطاقة ولم أستلمها الى الآن ، وما جهزت لي الحين حولوني على الطبيب ، بعدما شخصت الدكتورة حالة زوجتي طلبت مني بعض الفحوصات الممرضة اللي في المختبر قالت لي ما نقدر نسوي لك الفحوصات لانه ماعندك بطاقة إعفاء رجعت الى الدكتورة قالت لي انا ما اقدر اسوي لك شي لانه المختبر ليس من ضمن عملي، رجعت للاستقبال وخبرتهم وقالولي انتظر ليما تجهز البطاقة مع العلم انا بحريني و زوجتي عندها إقامة و لديها الجواز الأصلي بعد مادري ليش ماسووه لي البطاقة وهي حامل وليدها الم في بطنها وحالتها طارئة ، يعني لو يصيدها شي وانا ماعندي بطاقة اعفاء ولا شي |
تم التواصل مع العميل و أخباره بانه لا يوجد بطاقات إعفاء حاليا وتم الاتفاق مع الاقسام في حال وجود مريض لديه نفس المشكلة التواصل مع قسم السجلات أو إداري المركز للتحقق من إعفاء المريض |
HBM | Administrative | Complaint | Policy & Procedure | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-05-06271 | 5/6/2022 12:00:00 AM | 5/18/2022 10:00:13 AM | 5/9/2022 12:00:00 AM | ||||||
3292 | تركي العربي | 930204549 | 33300119 | تم التواصل مع قسم رعاية الامومة والطفولة و قسم السجلات ولكن لا يوجد موظف يرد على هاتف البدالة ، وتم الاتصال في اوقات مختلفة وايام مختلفة هليعقل لا يوجد موظف واحد يجيب على الهاتف للرد على استفسارات المرضى. |
تم التواصل مع العميل وأخباره بانه تم التأكيد على قسم الرعاية و قسم السجلات بالرد على إتصالات المرضى |
HBM | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-05-12950 | 2/28/2022 12:00:00 AM | 5/18/2022 10:03:46 AM | 3/2/2022 12:00:00 AM | ||||||
3293 | علي جعفر عبدالله | 071205535 | 39696374 | في المرة السابقه عمل الطفل تنظيف وحشوة مؤقتةفقط ولكن الدكتوره اسمهان قامت بعمل تنظيفات وحفر في السن استمر لأكثر من ساعه مما أدى الى تلف السن ولم توضع حشوه دائمه بل وضعت حشوه مؤقته مجددا وظل الولد يعاني من آلام شديده منأمس حتى اليوم |
تم البدء بمعالجة العصب لسن الطفل منذ ذلك اليوم ووفق مواعيد معين وعمل حشوه دائمه ورفع موضوع الدكتوره اسمهان للتصرف من خلال ادارة الاسنان لتلك الحاله |
JHC | Proffesional | Complaint | Clinical Management (Treatment) | Oral and Dental | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10863 | 10863 | 22-05-79485 | 3/17/2022 12:00:00 AM | 5/19/2022 12:56:27 PM | 5/17/2022 12:00:00 AM | ||||||
3294 | عقيل/ ابوعلي | 33922751 | على سوء المعاملة من قبل الموظفة بالكونتر ، دوام اول ليل ، في الساعة 7:30 مساءً وابوجواد هلما الموظفة رفضت الافصاح عن اسمها. |
تم التواصل مع المراجع واخذ بخاطره، كما تم توجيه الموظفين لضرورة تحسين اسلوب التواصل مع المراجعين وانه من حق المراجعة معرفة مع من يتعامل. |
MJK | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-05-78144 | 5/15/2022 12:00:00 AM | 5/24/2022 10:30:59 AM | 5/24/2022 12:00:00 AM | |||||||
3295 | محمود سعيد الشيخ | 34303944 | الموظف الموجود في الصيدلية لا يمتلك أدنى مقومات ومعايير العمل في مكان كالمستشفى وذلك لسوء تعامله مع المرضى. |
سلام عليكم
تم التواصل مع المريض وأشار انه شكوته بشكل عام كانت حول طريقة تعامل الموظف واسلوبه الجاف .. فاخبرته ان رضى المراجعين وخدمة المرضى اولويه لدينا وانه ربما حدث سوء فهم مع الموظف وسيتم التواصل معه للتأكيد على أهمية التواصل الفعال مع المراجعين وشكر اهتمامنا بالتواصل والالتفات لشكواه وشكر الخدمة في المركز ككل لو لا الموقف المذكور الذي صادفه لأول مرة .. كما تم التواصل مع الموظف المعني وايصال شكوى المراجع ونفى بأنه يتذكر أي موقف مع أي مراجع في ذلك اليوم ... هذا ما لزم ... تحياتي |
MJK | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-05-79343 | 5/13/2022 12:00:00 AM | 5/24/2022 6:49:26 AM | 5/23/2022 12:00:00 AM | |||||||
3296 | فاطمة | 33177422 | لا يوجد طريق مهيئ لمستخدمي الكراسي المتحركة |
تم التواصل مع المراجعة وتبين ان لديها مشكلة في تحريك الكرسي المتحرك خارج المركز وذلك بسبب صعوبة المنحدر المخصص للكراسي المتحركة.
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MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-05-19281 | 5/19/2022 12:00:00 AM | 5/22/2022 9:46:33 AM | 5/22/2022 12:00:00 AM | |||||||
3297 | - | 39133233 | منذ الشهر الماضي أنا مريض السكر اشتري الدواء من قوتي SIR والان أيضا اشتري دواء NORVASC للضغط |
تم الاتصال بالمريض من قبل مسئولة الصيدليه بتاريخ 5/5/2022 وتم اخباره بأن دواء glocophag XR تم الغائه من لجنة الأدويه ودواء آخقرشسؤ من شركة pfizer غير متوفرفي المخازن الموجود AMlo |
JHC | Proffesional | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-05-75060 | 5/1/2022 12:00:00 AM | 5/19/2022 9:59:35 PM | 5/5/2022 12:00:00 AM | |||||||
3298 | زهراء ابراهيم احمد | 33636590 | قسم السجلات - مع احد الكتاب في المركز احد الكتاب في المركز قام بالتطاول علي وبازعم يقول انها مزحه |
تم الاتصال بصاحبة الشكوى ومن ثم تم التحدث مع المنسق الذ هو تابع لمركز النعيم ويأتي للتغطيه في المركز ايام الاجازات الاسبوعيه وتنبيهه بمعاملة المرضى والتحدث معهم بما يليق العمل وترك المزاح اثناء العمل وقام بالاعتذار للمريضه |
JHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-05-78363 | 5/17/2022 12:00:00 AM | 5/19/2022 10:04:08 PM | 5/19/2022 12:00:00 AM | |||||||
3299 | احمد حسن احمد حسن | 39970222 | الدكتور رقم "2" علي عمران جدا محترم |
تم ايصال الشكر للطبيب عن طريق الطبيبه المسئوله |
JHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-05-09359 | 5/11/2022 12:00:00 AM | 9/12/2022 7:28:09 AM | 5/12/2022 12:00:00 AM | ||||||||
3300 | السيد علي هادي عبدالله | 921000626 | 39747606 | حضرت للعلاج وعندما دخلت على الدكتور رمضان لم يشخص حالتي وعاملني بجفاف وعدم رغبة |
تبين أن المريض دخل على الطبيب وكان يعاني من الم البلاعيم وعندما دخل على الطبيب حسب قول المريض لم يتم فحصه وكتب الوصفه مباشره وقامت الطبيبه المسئولة بالتحدث مع الطبيب الذي افاد بان المريض كان مصر على اعطائه المضاد الحيوي بالرغم من عدم حاجته لذلك حسب تشخيصه ونفى الطبيب معاملة الجفاف للمريض |
JHC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-05-73441 | 4/30/2022 12:00:00 AM | 5/19/2022 10:23:02 PM | 5/5/2022 12:00:00 AM | ||||||
3301 | احمد حسن احمد | 810602512 | 39970222 | طبيب رقم "1" غير مهذب الطبيب المذكور يجب عليكم تعليمه الاخلاق |
قامت الدكتوره المسئول بالاتصال للمشتكيوتبين أنه المريض دخل على الطبيب وكان يعاني من الم الظهر وعندما دخل على الطبيب قام الطبيب بالصراخ عليه على الرغم من انه الطبيب قام بالنداء عليه ولكنه قام بالصراخ عليه مباشره وبعد ذلك قام المريض بالتحويل الى غرفة طبيب اخر وتم اخذ علاجه بالكامل وقد تقدم المريض بالشكوى الى الدكتوره جليله السيد جواد واعلامها بالموضوع في حين كان رد الطبيب عن الشكوى بان المريض فتح الباب وكان مشغول في ادخال معلومات المريض السابق ولا يعرف من المريض القادم فقال له هل تم النداء عليك للاستشاره فلم يعجبه الكلام وكان موعد الاستشاره باقي عليه الكثير من الوقت وتطاول عليه بالكلام وقال له باحترم نفسك ولكن الطبيب لم يرد عليه الاساءه تم الاتصال بالمريض وتوضيح الخلاف وشرح ذلك ومن ثم تم اغلاق الملف |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-05-91763 | 5/3/2022 12:00:00 AM | 5/19/2022 10:46:46 PM | 5/5/2022 12:00:00 AM | ||||||
3302 | Najah Abdulla | 36855711 | سوء معاملة الدكتوره ايمان فيصل واخبار المريضه بانتهاء وقت الدوام علما بأن الوقت كان 1:45 وغلق باب الغرفة والتدمر من طرق الباب |
الطبيبه قامت بمعاينة المريضه على الوقت المحدد الساعه 13:30 وكانت تدخل بين الحين والاخر ولم ترفض لها ايا من طلباتها وفي اخر طلب قالت لها الطبيبه توجهي بسرعه للمختبر لتتمكن من معاينه النتيجه لانها ستتوجه لمركز اخر ولم تقم الطبيبه بالصراخ في حين ردت المريضه لا داعي لمعاينة النتيجه واخبرتها الطبيبه انه واجبها فرجعت لها وكانت المريضه الام جدا ودوده
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JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-05-81231 | 5/18/2022 12:00:00 AM | 5/22/2022 11:03:43 AM | 5/19/2022 12:00:00 AM | |||||||
3303 | كوثر احمد محمد | 33971214 | اريد ان اشتكي على دكتورة سلوى السماك بسبب عدم امتلاكها اسلوب للتعامل مع المرضى |
تم التواصل من قبل الدكتور عبدالحسين رئيس مجلس الادارة وقد افادت ام المريض انها احضرت ابنها للعلاج بسبب الترجيع والاسهال ، لم يعجبها اسلوب الطبيبه لأنها بعد ان غادرت الغرفة رجعت مرة ثانية للإستشارة ولكن الطبيبيبة طلبت منها الانتظار لحين الانتهاء من المرضى المنتظرين.... وقد بينت المريضه انها ترين ان توضح اسلوب الطبيبة حيث اشارت الى ممتاز الى تعامل موظفي المركز و سرعة الخدمة. وقد اغلق الملف |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-05-18666 | 4/26/2022 12:00:00 AM | 5/22/2022 1:45:15 PM | 5/11/2022 12:00:00 AM | |||||||
3304 | كميل | 901204900 | 33576511 | قسم الطبيب |
تم التواصل من قبل الدكتور عبد الحسين بتاريخ 15 مايو2022 وقد افاد المريض ان اسلوب الطبيب لم يكن جيداً وكان مشغول بالتلفون اثناء حديثه معه فقط يريد تنبيه المريض |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-05-10846 | 5/3/2022 12:00:00 AM | 5/22/2022 1:52:24 PM | 5/15/2022 12:00:00 AM | ||||||
3305 | رقية | 37177071 | الدكتوره وفاء سليمان لا تجلس على مكتبها فعندما نحتاجها لا تتواجد ولا ترى المرضى بعين الاعتبارفقط أكمل فحص الكرونا مع كتابة بندول عندما يتم طرق الباب لاا يوجد احد في المكتب تتواجد فقط لمدة خمس دقائق ثم تختفي عن المكتب وهي في الدوام |
تم محاولة الاتصال عدة مرات لا ترد على المكالمات |
SJC | Administrative | Complaint | Service Quality | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-05-26367 | 5/6/2022 12:00:00 AM | 5/22/2022 2:09:53 PM | 5/11/2022 12:00:00 AM | |||||||
3306 | سيدعيسى | 39333810 | مرافق المريض ، المريض كان يشتكي من ارتفاع في الحرارة واحتقان الدكتورة لم تقم بقياس الحرارة ولولا لم أطلب منها فحص بلاعيم المريض لم تقم بذلك .بالمختصر لم نحصل على الخدمة المطلوبة والملرجوة ودمتم سالمين |
تم التواصل مع المريض من قبل الدكتورة ايمان عطية بتاريخ 18 مايو 2022 وقد بين المريض انه يريد توجيه ملاحظة للطبيبة وقد تم حل الموضوع |
SJC | Administrative | Complaint | Service Quality | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-05-68299 | 5/17/2022 12:00:00 AM | 5/22/2022 2:24:31 PM | 5/18/2022 12:00:00 AM | |||||||
3307 | خديجة صالح | 33337553 | التمريض الممرضة آلاء اسمي زينب صالح جئت كحالة طارئة اليوم الساعة 12 ونصف وعندي ألم شديد في الظهر والرجل و لا استطيع السير وتم تصنيفي باللون الاخضر. |
تم التأكد من السجل الإلكتروني للمريض وقد تبين أن حالته مستقرة وقد تم استخدام برنامج التصنيف المتبع في مراكز الرعاية الصحية الأولية |
SJC | Administrative | Complaint | Service Quality | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-05-16750 | 5/13/2022 12:00:00 AM | 5/22/2022 2:30:01 PM | 5/14/2022 12:00:00 AM | |||||||
3308 | Ali | 33423130 | تكلم بشكل سيء مع المريض عدم احترام المريض :نوف خالد |
تم التأكد من السجل الإلكتروني للمريض وقد تبين أن حالته مستقرة وقد تم استخدام برنامج التصنيف المتبع في مراكز الرعاية الصحية الأولية |
SJC | Administrative | Complaint | Behavioral | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-05-71632 | 5/14/2022 12:00:00 AM | 5/22/2022 2:32:22 PM | 5/14/2022 12:00:00 AM | |||||||
3309 | لا يوجد | الرجاء متابعة قسم الصيدلية بخصوص الموظفة الموجودة التي كانت في نوبة الليل يوم الأحد 1/5/2022 الساعة 11:15 بحيث كان إسلوبها غير لائق الرجاء أتخاذ اللازم بهذا الخصوص وشكرا |
تم التواصل مع الموظفة المعنية .. واتخاذ اللازم. من قبل مريم الحمران |
SJC | Administrative | Complaint | Behavioral | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-05-91955 | 5/1/2022 12:00:00 AM | 5/22/2022 2:44:05 PM | 5/5/2022 12:00:00 AM | ||||||||
3310 | عيسى عبدالمجيد علي | 33580727 | اضيفوا صيادلة اكثر لان ممكن القسم قاصر موظفين، بالنسبة إلى قسم الصيدلية هناك 5كنترات ولا يعمل الى 2 كونتر وحتى نأخذ الدواء نتأخر كثيرا. |
نعم لدينا نقص بالقوى العاملة نظرا لإضافة مدينة سلمان والتي تحوي 11 مجمعاً سكنياً غير زيادة البناء العمودي وزيادة المساكن في جميع المناطق التابعة للمركز، كما أن القوى العاملة المتواجدة بالمركز واحدة منهم ساعتا أمومة واثنتين احتياجات خاصة ودوامهم ينتهي في تمام الساعة الثانية ظهراً أي بمعدل نقص يومي 4 ساعات بالإضافة الى حالات الاصابة والمخالطة للفايروس المستجد كورونا، كما أن أعداد المرضى المترددين على المركز كثيرة مما يسبب طول وقت الانتظار حيث تستقبل الصيدلية المرضى من داخل وخارج المركز الصحي بالإضافة لاختلاف الوصفات الطبية للمرضى وعدد البطاقات الذكية المقدمة من قبل العميل الواحد وعوامل أخرى من شأنها إطالة وقت الانتظار .. بالإضافة الى أن عدد المرضى الذين يستخدمون قنوات الخدمات الجديدة المقدمة من قبل وزارة الصحة وهي خدمة توصيل الادوية للمنزل وخدمة التطبيب عن بعد قليلة والتي تساهم في تقليل أعداد المرضى المترددين على المركز وبالتالي وقت الانتظار أمام الصيدلية . هذا ما لزم بيانه وسيتم رفع موضوع الشكوى لزيادة عدد الموظفين للجهات المسؤولة وتفضلوا بقبول جزيل الشكر والتقدير |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-05-03032 | 5/3/2022 12:00:00 AM | 5/22/2022 2:51:52 PM | 5/5/2022 12:00:00 AM | |||||||
3311 | أحمد عبدالله علي ربيع | 39572239 | زيادة عدد الصيدلانيات أو الصيدلانيين الإنتظار للإستلام الدواء |
تم الاتصال بالمريض في تاريخ5/5/2022م وفي تاريخ 8/5/2022م ولكن لم يتم الرد علينا من قبل مقدم الشكوى .. هذا وقد تم رفع الشكوى لإدارة صيدليات المراكز الصحية لعمل اللازم. هذا مالزم ولكم جزيل الشكر فني صيدلية أول مريم الحمران |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-05-02188 | 4/30/2022 12:00:00 AM | 5/22/2022 2:55:08 PM | 5/5/2022 12:00:00 AM | |||||||
3312 | يعقوب يوسف | 38124325 | صندوق علب (البول والخروج) الموجودة عند قسم جميع عينات الدم. الرجاء على إدارة المركز تغيير مكان العلب لتجنب إحراج المراجعين. |
بعد ان كتب المراجع الشكوى تواصل المراجع مع رئيس مجلس الإدارة اعتراضا واحتجاجا على وضع صندوق علب البول والخروج عند مدخل قسم المختبر تم الرد عليه بأن المكان الانسب للعلب هو عند المدخل وذلك لسهولة اخذ العلب في اي وقت سواء كان القسم مفتوح او مغلق . الصندوق متواجد في الخارج وفي مكان واضح لسهولة الوصول اليه |
AHC | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 22-05-94525 | 5/10/2022 12:00:00 AM | 5/23/2022 7:51:48 AM | 5/11/2022 12:00:00 AM | |||||||
3313 | لا يوجد | لا يوجد | اذا ممكن صرف كمامات |
يوجد كمامات على طاولة المدخل ويتم اعطاء كمام لأي مراجع يدخل المركز بدون كمام |
AHC | Administrative | Suggestion | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 22-05-34009 | 5/10/2022 12:00:00 AM | 5/23/2022 7:54:28 AM | 5/10/2022 12:00:00 AM | ||||||||
3314 | احمد سرحان | 36655776 | أريد الاستمرار على الابر الرصاصي LANTUS لأن مفعوله ممتاز . انا من مستخدمي أبر السكر الرصاصي وقد قام المركز (قسم السكر) بإستبداله الى TAYEO ومفعوله ضعيف |
المريض لم يعد يرغب بالدواء الرصاصي lantus لذك تم اعطاءه دواء toyue لمدة شهرين بناء على رغبة المريض |
AHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 8965 | 8964 | 22-05-51927 | 5/9/2022 12:00:00 AM | 10/30/2022 12:14:39 PM | 10/30/2022 12:00:00 AM | |||||||
3315 | مراجع | 39733714 | توفير جهاز للدفع غير سداد لأنه بصراحة نعاني من طريقة الدفع هذةمثلاً توفير جهاز كريدي ماكس عند موظفي الأستقبال |
تم إخطاره برفع المقترح إلى الإدارة |
BCC | Administrative | Suggestion | Reception | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 22-05-61693 | 4/4/2022 12:00:00 AM | 5/23/2022 10:04:00 AM | 5/23/2022 12:00:00 AM | ||||||||
3316 | جاسم محمد | 741101360 | 33061414 | اتقدم بشكوى قسم الاسنان لميس جعفر كونها لا تعالج المرضى و تحاول تصرف المريض بصرف علاج او اي عذر |
الرد على شكوى المريض بتاريخ 22/5/2022
جاسم محمد و يحمل الرقم السكاني ( 741101360 ) مع ابنه ياسين جاسم محمد ويحمل الرقم السكاني 120616386
حضر المراجع بتاريخ 17/5/2022 الى عيادة الاسنان رقم 3 ( عيادة د.لميس جعفر) في الفترة الصباحية في فترة طوارئ الاسنان متأخر بعد انقضاء مدة الموعد كاملة وطلبت منه إعادة التسجيل ليتسنى له تلقي العلاج .
ولكن عند حضوره لعيادتي بعد التسجيل مرة أخرى ابدا اعتراضه على عملية التسجيل مرة أخرى، شرحت الى المريض طريقة تلقي العلاج وبضرورة الالتزام بالتواجد بوقت الموعد حتى يتسنى الينا تقديم الخدمات العلاجية. وعند سوالي للمريض عن اصابته بمرض كورونا وفترة الحجر الصحي انزعج وبدأ يتهجم علي لفظيا، حيث لاحظت في ملف المريض الصحي انه مصاب كورونا بتاريخ 11/5/2022 ولا زال حينها في فترة الحجر الصحي.
ملاحظه : المراجع سواء لعلاجه او لعلاج احد افراد اسرته في اكثر من مره يظهر عدم الرضا و الثقه بي و يقلل من شأني و يكرر هذه العبارة (انتم جميعكم في قسم الاسنان لا تعملون بصوره صحيحه و لا تستحقون الراتب و إنك تمشي المريض باي شيء ) و يقارن عملي مع زميله اخرى لها ظروف اخرى في عيادتها ولا يوجد مقارنه عند الحضور كطوارئ او كحضور موعد في عياده تخصصيه من ناحيه الوقت و طبيعة العلاج.
وهذه الاسلوب غير لائق و غير منطقي مسبباً الفتنه و عدم الاحترام فاخبرته بانه غير مجبور بالتسجيل على عيادتي و ان لديه الحريه في اختيار العياده المناسبه له وانه لا يحق له تقيم اداء الموظفين لوجود تقييم سنوي و مشرفين اخرين يقومون بالاشراف على عملنا واذا لديه اي ملاحظات ممكن ان يلجأ للمختصين بذلك كما ان صوته كان مسموعا و ان بقيه المراجعين يسمعون ما قاله مما يزعزع ثقتهم بي و بنوعيه عملي.
توضيح عن حالة المريض جاسم محمد : لديه تسوس في الاسنان وتم تنظيف الاسنان وعمل حشوة مؤقته، و تم ترتيب موعد للحشوة الدائمة علما بان هذا النظام المعمول به في جميع عيادات الاسنان في مراكز الرعاية الصحية الأولية.
ملاحظة لقد تم تقديم شكوى رسمية في مركز شرطة مدينة حمد حيث انه تمادى في توجيه الاهانات لي بتاريخ 17/5/2022
للعلم تم إعطاء المريض موعد للحشوة الدائمة بتاريخ 23/5/2022 في عيادة رقم 2 مع د. حميد وقام الطبيب باستبدال الحشوة المؤقتة بدائمة .
وهذا ما لزمه توضيح. |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 22-05-83365 | 5/24/2022 12:00:00 AM | 5/25/2022 1:18:31 PM | 5/25/2022 12:00:00 AM | ||||||
3317 | لا يوجد | 36456705 | لم يتم الكشف علي بسبب من الممكن ان اكون مصاب بالكرونا (غرفة 9 دكتورة سلوى ) |
تم التواصل مع صاحب الشكوى من قبل رئيس مجلس الادارة الدكتور عبدالحسين وت مناقشة الشكوى مع الطبيبة ، رد الطبيبة: انها اشبهت بوجود اعراض الكرونا فطلبت فحص بي سي أر مع المتابعة في اليوم الثاني لعدم توفر الفحص السريع في المركز .تم توجيه الطبيبة لفحص المرضى مع أخذ كافة التدابير اللازمة حفاظاً على سلامتها. |
SJC | Administrative | Complaint | Service Quality | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-05-17498 | 5/11/2022 12:00:00 AM | 5/25/2022 1:28:27 PM | 5/16/2022 12:00:00 AM | |||||||
3318 | محسن الخباز | 39133233 | كل شهر أنا مريض للأمراض المزمنه أشتري الدواء للسكري والضغط Norvasc Glucophage 500mg أنا اعتقد أن بعض العيادات الحكوميه موجود |
تم التواصل مع المريض محسن الخباز من قبل مسئولة الصيدليه بخصوص شكوته على أدوية السكر والضغط Norvasc 5mg + Glucophage 500mg حيث أن الشركات المتوفرة في الصيدلية لا تناسبه، تم التفاهم معه وإخباره بعدم توفر الشركات الأصلية لهذه الأدوية بجميع المراكز الصحية حيث أن موضوع الشركات خارج عن إرادة الصيدلية، وأن الاستلام يكون موحد لجميع المراكز الصحية وبنفس الشركات، وتم إخباره بأنه بالإمكان عمل استمارة Action Sheet إن كان يعاني من أي أعراض جانبية لهذين الدوائين وسيتم رفعها إلى الإدارة لمناقشة الموضوع. كما أنه أخبرنا أن القصد من الشكوى ليس صيدلية مركز جدحفص الصحي وإنما كان قصده هو أن يرفع الموضوع لوزارة الصحة للنظر في أمره وأنه لا يعاني من أي مشكلة مع قسم الصيدلية. |
JHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-05-55954 | 4/11/2022 12:00:00 AM | 5/29/2022 11:23:39 AM | 4/12/2022 12:00:00 AM | |||||||
3319 | نايف فؤاد | 900603984 | 39797719 | أني دخلت غلى الدكتور محمد الليبان وطلبت منه اعطائي سيلان لكي تتحسن حالي ورفض إعطائي |
تم التواصل مع صاحب الشكوى بخصوص الشكوى المقدمة منه على الدكتورمحمد العربي اللبان, حيث ابدى شكره على حسن التواصل و افاد انه راجع المركز بتاريخ 12 فبراير2022 بعد منتصف الليل وهو يعاني من تعب وألم بالجسم وانه طلب من الطبيب محلول وريدي بينما كان يقصد مسكن بالوريد.فقام الطبيب بالرفض واعطائه مسكن بالعضل.فتوجه المريض الى غرفى المعالجة وتم اعطائة ابرة الفولترين ولم يشعر بتحسن فطلبته من الممرضة مراجعة الطبيب الا انه رفض لاعتقاده بان الطبيب لن يصف له ابرة الوريد.وطلب ان يعاينه طبيب آخر.ولكن موظف السجلات اخبره بانه لايمكن التسجيل على اكثر من طبيب بنفس اليوم.
تم التوضيح لصاحب الشكوى انه حصل سوء فهم حيث انه عندما طلب محلول وريدي لم يوضح للطبيب انه يقصد مسكن في الوريد ومن خلا تقييم الحاله وجد الطبيب ان المريض ليس بحاجة لمحلول وريدي وانما مسكن للالم ,فقام بوصف ابرة الفولترين للمريض.كما تم التوضيح للمريض ان ابرة الفولترين تعتبر مسكن اقوى للالم من الباراسيتامول بالوريد الذي كان يطلبه ,ولكن المريض اضاف انه كان يسعى لتجنب الابرة لتجنب المضاعفات. تم تنبيه الطبيب على ضرورة الاتفات الى المضعفات الجانبية المحتمله للادوية والبدء بأقلها تسببا بالمضاعفات حرصا على صحة المرض,ولتفادي تكرار مثل هذه الشكوى ومن اجل الحرص على تقديم افضل مستوى من الرعاية الصحية للمراجعين. |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-05-20686 | 3/7/2022 12:00:00 AM | 5/30/2022 4:51:58 PM | 3/8/2022 12:00:00 AM | ||||||
3320 | خولة علي | 881001554 | 35569055 | الدكتور محمد موسى رفض الدكتور معالجة المريض وتعامله بقلة أدب وذوق واغلق الباب في وجهي بإحتقار |
تم التواصل مع صاحبة الشكوى بخصوص الشكوى المقدمة منها على الدكتورمحمد موسى سلامة, حيث افادت انها راجعت المركز كمرافقة لابنة أختها – الجوري عبدالله - المصابة بالربو بتاريخ 11 مارس2022 مساءا وبعد انتهائهم من التصنيف بقسم التمريض سمعوا نداء الطبيب فوجدوه مقفلفطرقوا الباب ثم عادوا الى قاعة الانتظار وبعد مرور حوالي 15 دقيقة توجهوا مجددا لغرفة الطبيب فوجدوها مغلقة واستفسروا من حارس الامن ان كان الطبيب موجود فقام رجل الامن بطرق الباب ومحاولة فتحهو فخرج الطبيب غاضبا و أخبرهم انها فترة استراحته وقام بالصراخ فغضبت صاحبة الشكوى ,ثم قامت بتسجيل الطفلة على طبيب آخر. تم تنبيه الطبيب على ضرورة اتباع افضل طرق التواصل مع المراجعين وسعة الصدر . وذلك لتفادي تكرار مثل هذه الشكوى ومن اجل الحرص على تقديم افضل مستوى من الرعاية الصحية للمراجعين. |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-05-99895 | 3/13/2022 12:00:00 AM | 5/30/2022 5:19:48 PM | 3/14/2022 12:00:00 AM | ||||||
3321 | حصة أحمد عبدالله | 930609565 | 35382667 | يؤسفني ابلاغك عن حضوري إلى المركز يوم السبت الموافق 5/2/2022 واعطائي موعد 6:45 على الغرفة 9 الدكتور محمد العربي حيث قام باستدعائي ودخلت عليه ان مع زوجي وقام باخراجي وقمت بالدخول على جميع الغرف للتأكد من المنادى حتى وصلت الرسبشن وتم التأكد من رقم الغرفة والعودة له لكنه رفض وقمنا بالتواصل مع المسئول رقم الغرفة 6 ولكنه قال الدكتور لديه ضغط من المرضى |
تم التواصل مع صاحبة الشكوى بخصوص الشكوى المقدمة منها على الدكتورمحمد العربي اللبان, حيث افادت انها راجع المركز بتاريخ 5 فبراير2022 مساءا وحصلت على موعد الساعة 18.45 وتوجهت الى الغرفة 9 عندما سمعت اسمها ولكن الطبيب طلب منها الخروج.فذهبت للسجلات للتأكد من رقم الغرفة وكان الرقم صحيح فتوجهت مجددا لغرفة الطبيب وطلب منها ايضا الخروج.فتوجهت لمسئول النوبة الذي بين لها وجود ضغط على العيادة.
تم التوضيح لصاحبة الشكوى ان العيادة كانت مزدحمة حيث انها كانت عيادة الانفلونزا ويتم تسجيل مريض كل 5 دقائق وكان عدد المرضى كبيربالاضافة الى تطبيق آلية جديدة حيث يتوجب على المريض ان يراجع الممرضة اولا ثم الطبيب مماادى الى تأخر المرضى عن مواعيدهم وزيادة الازدحام ..وتم اخبارها انه سيتم التنبيه على الطبيب من اجل تحسين طرق التواصل مع المريض ومعاملته بهدوء. تم تنبيه الطبيب على ضرورة اتباع افضل طرق التواصل مع المراجعين وسعة الصدر حتى في حالات الازدحام . وذلك لتفادي تكرار مثل هذه الشكوى ومن اجل الحرص على تقديم افضل مستوى من الرعاية الصحية للمراجعين. |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-05-02864 | 3/13/2022 12:00:00 AM | 5/30/2022 5:27:04 PM | 3/14/2022 12:00:00 AM | ||||||
3322 | أحمد عبدالنبي | 980608171 | 34622852 | احيطكم علما اني بتاريخ 23 فبراير2022 وعند المجيء الة المستشفى وعند دخولي الى غرفة 3 الدكتورادوارد هينيري قد اخبرني ان علي ان لا اتي الى مركز المحرق مرة اخرى لانني من سكنة منطقة الدير واخبرني ان علي الذهاب غلى مركز منطقتي وعندما اخبرته أن مركز منطقتي ملق قال لي أن مركز المحرق للطوارئ فقط وعليك الذهاب غلى منطقتك وللعلم اني من نفس محافظة المحرق ويحق لي أن اذهب غلى جميع مراكز المحرق. |
التواصل مع صاحب الشكوى بخصوص الشكوى المقدمة منه على الدكتورادوارد هينيري, حيث افاد انه راجع المركز بتاريخ 23 فبراير2022 مساءا وهو يعاني من ألم بالمعدة وحموضة وقام الدكتور ادوارد بمعاينته وفحصه واعطائه العلاج ,لكن بعد انتهاء الطبيب من معاينة صاحب الشكوى اخبره ان الفترة المسائية بعد الساعة 7 بمركز المحرق فقط للحالات الطارئة وان عليه مراجعة المركز التابع له في اوقات الدوام الاعتيادي وكان اسلوب الطبيب في حديثه غير لائق كما وضح المراجع وهذا اثار استياء صاحب الشكوى.
تم التوضيح لصاحب الشكوى ان المعلومة التى قدمها الطبيب صحيحة حيث انه يتوجب على المراجعين ان يرجعوا المراكز التابعين لهم في الحالات الاعتيادية الغير الطارئه ولكن في حالة وجود الم او اوجود حاجة ضرورية كحاجة الى دواء فانه يمكن مراجعة مركز المحرق بعد انتهاء الدوام الرسمي للمراكز التابعين لها..ولكن سيتم التنبيه على الطبيب لتحري الاسلوب المناسب مع المراجعين.ابدى المراجع شكره ورضاه على حسن التواصل معه . تم تنبيه الطبيب على ضرورة الحرص على حسن التواصل مع المراجعين وتفهم آلامهم وحقهم في العلاج والمعاملة الطيبة ,وذلك لتفادي تكرار مثل هذه الشكوى ومن اجل الحرص على تقديم افضل مستوى من الرعاية الصحية للمراجعين. |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-05-95554 | 3/13/2022 12:00:00 AM | 5/30/2022 5:37:26 PM | 3/15/2022 12:00:00 AM | ||||||
3323 | روان عادل الحداد | 981100473 | 32326155 | اريد ابلاغ شكوى على الدكتور هشام شحاته بخصوص سوء معاملته حيث طلبت منه شهادة طبية ليومين واعطاني ليوم واحد فقط تاريخ 2/2/2022 حيث شتكيت له بأنني متعبة وليست قادرة على الغمل واسلوبه في المعاملة كأنه لم يطيق وجودي وشخصني بشكل سريع بدون سمع شكواي والمي |
تم التواصل مع صاحبة الشكوى بخصوص الشكوى المقدمة منها على الدكتورهشام شحاته, حيث افادت انها راجعت المركز بتاريخ 2 فبراير2022 مساءا وكانت تعاني من الم بالحلق وكحة والم بالجسم ,فقام الطبيبي بمعاينتها وطلبت منه ان يحرر لها اجازة لمدة يومين والا ان الطبيب رفض بطريقة غير جيدة وعندما طلبت منه مجددا قام بتجاهلها ولم يعرها اهتمام
تم التوضيح لصاحبة الشكوى ان تحديد عدد ايام الاجازة تخضع لتقيم الطبيب ممايتناسب مع الاجازات المقررة لكل حالة مرضية فأبدت المريضة شكرها على التوصل معاها كما ابدت تفهمها واقتناعها الا انها كانت معترضة على اسلوب الطبيب ومعاملته لها. تم تنبيه الطبيب على ضرورة اتباع افضل طرق التواصل مع المراجعين وسعة الصدر في جميع الاوقات .وان يبين للمريض السبب في تحديد عدد ايام الاجازة المريضة كما يجب ان يبين للمريض انه في حال عدم تحسنه اليوم التالي بامكانه مراجعة المركز مرة أخرى من اجل تقييم حالته الصحية ومدى احتياجه لتمديد الاجازة المرضية. وذلك لتفادي تكرار مثل هذه الشكوى ومن اجل الحرص على تقديم افضل مستوى من الرعاية الصحية للمراجعين. |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-05-55086 | 3/13/2022 12:00:00 AM | 5/30/2022 5:47:48 PM | 3/16/2022 12:00:00 AM | ||||||
3324 | بشار الصيرفي | 36545305 | اشار الى ممتاز لجميع نقاط الخدمات، الشكوى: عند المدخل البوابة الدخول لا يوجد موقف خاص لنزول كبار السن والامراض المزمنة والمعاقين حيث نقف وناخذ الكرسي المتحرك لكبار السن والسيارة واقفه ويتسبب بازدحام ولا احساس من اصحاب السيارات التي ورائي يرجى توفير موقف خاص عند البوابة لنزول المريض او المعاق جنب موقف الاسعاف |
تم التواصل مع المريض وشكره على اقتراحه واخباره ىأن الامر تم طرحه سابقاً للجهات المعنيه. |
SJC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-05-66186 | 5/30/2022 12:00:00 AM | 5/31/2022 1:03:06 PM | 5/31/2022 12:00:00 AM | ||||||||
3325 | علي محمد ترك | 32030136 | قسم التمريض |
تم التأكد من السجل الإلكتروني للمريض وقد تم تصنيفه باللون الأخضر (حالة اعتيادية) باستخدام برنامج التصنيف المتبع من مراكز الرعاية الصحية الأولية حيث جميع المؤشرات الحيوية كانت مستقرة وحالة المريض مستقرة.تم التواصل مع المريض وتم شرح آلية التصنيف والنظام المتبع في مراكز الرعاية الصحية الأولية لجميع الحالات.حيث تم تسجيل المريض وتم معاينته من قبل الطبيب وتم وصف إبر له ولكن غير متوافرة من مخازن الصيدلية وأخبر المريض سوف يتم التواصل معه في حال توافر الإبرة في مخزن الصيدلية |
SJC | Administrative | Complaint | Drugs Availability | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-91859 | 5/28/2022 12:00:00 AM | 6/1/2022 2:57:09 PM | 5/29/2022 12:00:00 AM | |||||||
3326 | خديجة علي احمد النينون | 39391144 | التعامل مع المرضى سيئ جداً وتصارخ على المريض وما تعصي المريض حقه دكتورة ايمان الماجد غرفة خمسة |
تم التواصل مع المريضة من قبل رئيس مجلس الادارة بتاريخ 25 مايو2022 وقد اخبرت عدم رضاها عن اسلوب الطبيبة في الحديثوعدم طلب تحليل السكرلأبنتها بالرجوع الى الطبيبة انها لم تقصد اي اسائةللمريضة ولكن لم يوجد مبرر طبي لعمل التحليل وشرحت للمريضه دواعي التحليل ولم تقصد أي اساءة للمريضه |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-17017 | 5/23/2022 12:00:00 AM | 6/1/2022 4:42:45 PM | 5/25/2022 12:00:00 AM | |||||||
3327 | Abbas Albarbari | 39414244 | اقترح بأن يكون هناك دكتور في قسم العناية (الطوارئ) لكي يشرف على المرضى هناك وتخفيف العبئ على غرفة المعالجة اشتكي اليوم من الدكتورة منى غلوم في غرفة2 بسبب رفع صوتها علي والتصرف معي بشكل غير لائق هذا اليوم فقد قررت بأن اعمل شكوى ضدها |
تم التواصل مع المريض من قبل رئيس مجلس الادارة الدكتور عبد الحسين وبين المريض يريد عدم تكرار هذا حيث اخبرته الطبيبة انه ستناديه بعد المريض الموجود بالغرفه ولكن لم يتم مناداته في الموعد بالرجوع الى الطبيبة والملف الالكتروني للمريض وتم تصنيفه من قبل التمريض حالة غير مستعجلة اخضر وأراد الدخول قبل موعده مع وجود مواعيد لمرضى آخرين ينتظرون ادوارهم أن موعد المريض الساعه 15:25 وتم مناداته من قبل الطبيبة الساعه 15:11 ولكن طلب تغيير الغرفة في الوقت تم تحويله الى طبيب آخر واعطائه العلاج اللازم وقد تم الاتصال مرة اخرى بالمريض بتاريخ 25 مايوم2022 واخباره بالتفاصيل وقد شكر الجميع |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-29407 | 5/11/2022 12:00:00 AM | 6/1/2022 5:01:02 PM | 5/22/2022 12:00:00 AM | |||||||
3328 | لا يوجد | 36699549 | الصيدلية 3:05 التاريخ 18 مايو2022 قام صيدلي بصراخ عليه امام الجميع ورفض اعطاء ابني الدواء بسبب انني جالسة وفي حظني طفلتي المريضة كثير الترجيع وقلت له اني جالس والصيدليه ليس بعيد عن الكرسي رفض اعطاء الدواء وتم يصرخ عليه امام الجميع وحذف رقمي وأخذ رقم آخر هل هذا تصرف يليق بمريض |
تم التواصل مع المريضة بخصوص الشكوى واتخاذ اللازم مع الموظف من قبل علي يونس بقسم الصيدلية |
SJC | Administrative | Complaint | Behavioral | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-98205 | 5/18/2022 12:00:00 AM | 6/1/2022 5:24:02 PM | 5/26/2022 12:00:00 AM | |||||||
3329 | حسن | 39333265 | بعد أخذ الموعد لدى الدكتورة سلوى السماك غرفة 6 ومنذ بدأ تحدثي عن المشكلة وهي تحاول تكذبني من جهة وتحويل الموضوع الى الطوارئ من جهة أخرى ورفض أخذ اشعة لي وبعد اصراري على أخذ الاشعة قالت لي ألم اقل لك لا يوجد بك شيء حيث كان التعامل والشعور اني أكذب |
بتاريخ 26 مايو2022م, تم التواصل مع المريض وقد شكر الدكتور على التواصل معه وقد بين له الطبيب ان اشعته سليمه حيث تلقى العلاج اللازم من الدكتورة سلوى واغلق الملف |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-79222 | 5/25/2022 12:00:00 AM | 6/1/2022 5:34:25 PM | 5/26/2022 12:00:00 AM | |||||||
3330 | خليل ابراهيم علي فردان | 39255344 | abufanoob74@gmail.com | الفترة المسائية في قسم التمريض عملية التعقيم شيئ ، التمريض اعاني من الم في الصبعة واحتاج مسكن ولكن قسم الطوارئ لا يستقبل وقيمت حالتي عادية مع اني أتألم |
تم التأكد من السجل الإلكتروني للمريض وقد تبين أن حالته مستقرة وقد تم استخدام برنامج التصنيف المتبع في مراكز الرعاية الصحية الأولية تم التواصل مع المريض وشرح له آلية التصنيف والنظام المتبع لمثل هذه الحالات |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-35721 | 5/12/2022 12:00:00 AM | 6/1/2022 5:40:23 PM | 5/12/2022 12:00:00 AM | ||||||
3331 | حسين رضي مهدي | 34105000 | قسم التمريض لا يوجد فيه طوارئ عدد استقبال حالة طارئة وتقول الممرضة لا يوجد لدينا طوارئ فقط تصنيف |
تم التواصل 24 مايو2022م تم التأكد من السجل الإلكتروني للمريض وقد تم تصنيفه باللون الأصفر (حالة مستعجلة) على المؤشرات الحيوية للطفل وباستخدام برنامج التصنيف المتبع في مراكز الرعاية الصحية الأولية، حيث تم تسجيله على الطبيب. تم التواصل مع أب المريض وقد تبين أن المريض يريد معالجه الحالة بدون تصنيف لذلك تم شرح آلية التصنيف والنظام المتبع في المراكز الصحية لجميع الحالات |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-42013 | 5/23/2022 12:00:00 AM | 7/17/2022 10:44:10 AM | 5/24/2022 12:00:00 AM | |||||||
3332 | billy boy | 00 | 36179066 | قام المريض بملا استمارة مدى رضاه عن الخدمة المقدمة في المركز من حيث تعامل الموظفين وسرعة الخدمة والخدمة المقدمة بممتاز |
تم التواصل مع المريض وشكره |
ALH | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10860 | 10860 | 22-06-61037 | 5/4/2022 12:00:00 AM | 6/7/2022 1:22:31 PM | 6/7/2022 12:00:00 AM | |||||||
3333 | لا يوجد | 00 | 39697286 | الرجاء زيادة عدد موظفي المختبر لسحب الدم نظرا لوجود موظف واحد مما يؤدي إلى التاخير وتعطيل المراجعين لفترات طويلة |
تم الاتصال بالمراجعة بخصوص الشكوى وابدت تفهمها للوضع الراهن للمختبرات واثنت على الخدمات المقدمه وانما كان الغرض لفت الانتباه لتحسين الخدمات وتقليل الوقت وتم ارسال المقترح للمعنيين وشكرنا المراجعة لمشاركتها الفاعلة في تحسين جودة الخدمات. |
ALH | Administrative | Complaint | Waiting Period | Laboratory | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 22-06-63437 | 5/29/2022 12:00:00 AM | 6/7/2022 1:26:16 PM | 6/7/2022 12:00:00 AM | ||||||
3334 | جعفر الشويخ | 570044294 | 38882546 | أرجو التأكد من السجلات قبل ان يذهب المريض تم الحضور لطلب سي دي بالصورة وقد ذهبت العيادة والسي دي خالي أرجو التحقق من الاجنبية بعيادة الاشعة رجاءاً. |
تم التواصل مع المريض بتاريخ 5 يونيو 2022 من قبل مسؤلة الاشعه وقد وضحت له ان صورة الاشعه تحفظ في الجهاز 3 أيام تقريبا وتنمحي تلقائياً وقد طلب مقابلة الإداري وتم تحويل المريض من قبل قسم الاشعه بالمركز للسلمانية لاستلامها |
SJC | Administrative | Enquiry | Radiology | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-85635 | 6/2/2022 12:00:00 AM | 6/12/2022 10:43:27 AM | 6/5/2022 12:00:00 AM | |||||||
3335 | Sajo | - | - | Dr MAzen treatment is very badly , the attitude to patient is not good |
تم التواصل مع الطبيب ، لا يوجد معلومات شخصية أو رقم تواصل خاص بصاحب الشكوى ، ، أكد الطبيب بأن لا توجد أي ملاحظات بتاريخ هذا الشكوى |
AAK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-06-64050 | 6/9/2022 12:00:00 AM | 6/13/2022 11:53:30 AM | 6/12/2022 12:00:00 AM | ||||||
3336 | زينب محمود | 35012113 | تم تقديم مريضين امامنا من قبل الطبيبة وتم رفع صوتها عند الحديث |
تم التواصل مع المريضة من قبل د هناء الفايز ، وتم التاكد من قبل قسم السجلات بأن المريضة مسجله المستوى الخامس على الطبيبة هدى حامد ، تم التواصل مع المريضة و ابلاغها بنظام الحالات المستعجلة و نظام اختر طبيبك وكذلك بألولية الكشف عن الحالات الطارئه ، تم تفهم المريضة للبرنامج و اغلقت الشكوى |
BKH | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-06-45432 | 6/12/2022 12:00:00 AM | 6/13/2022 6:14:00 PM | 6/13/2022 12:00:00 AM | |||||||
3337 | عاطفة عبدالحميد زينل | 36070736 | atifa.zainal@gmail.com | الشكر والتقدير لجميع العاملين والعاملات والطاقم الطبي لجودة أدائهم وحسن تعاملهم مع المرضى وعلى نظافة المركز وجودة الخدمه فيه |
تم الإتصال بالمراجعه لشكرها على خدمات المركز ولكن لم يتم الرد على الهاتف |
SKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 22-06-90337 | 3/31/2022 12:00:00 AM | 6/14/2022 4:27:24 PM | 6/14/2022 12:00:00 AM | |||||||
3338 | - | general physician need more knowledge about patient management and inverfigation |
لم يكن هناك أي معلومات أو رقم تواصل للبحث في ملاحظة المريض |
SKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 22-06-44161 | 4/11/2022 12:00:00 AM | 7/5/2022 4:55:08 PM | 7/5/2022 12:00:00 AM | ||||||||
3339 | - | 33955545 | د.عليائ من أسوأ الأطباء الذين عرفناهم. الرجاء التعامل مع المريض بأسلوب أفضل
|
تم التواصل مع الطبيبة بخصوص ملاحظة المريض سعيد حسن وقد قامت الطبيبة بالرجوع الى آي صحة وقد ذكرت في الملاحظات المدونة ان المريض حضر قبل الموعد لاستلام النتائج وقد طلبت منه الانتظار على موعده وتم التواصل مع المريض وشرح سوء الفهم وقد ابدى المريض تفهمه وثقته في المركز والاطباء جميعا |
SKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 22-06-31155 | 4/4/2022 12:00:00 AM | 7/5/2022 4:58:19 PM | 7/5/2022 12:00:00 AM | |||||||
3340 | احمد مطلق | 3665265 | لايوجد حبوب ديوفان |
تم الاتصال بالمراجع من قبل مسؤولة قسم الصيدلية لأخبارة بان الدواء توفر وعلية مراجعة المركز للأستلام ادويته ولكنه ابلغنا بأن الموظف ارسلة في نفس اليوم الى مركز المحرق للأستلام وقام بالاستلام بالفعل من هناك |
BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-06-54967 | 6/12/2022 12:00:00 AM | 6/15/2022 1:50:52 PM | 6/13/2022 12:00:00 AM | |||||||
3341 | احمد ياسر | 66334043 | شكوى على دكتور احمد فتحي بشأن كتابة ادوية من غير فحص المريض (زوجة وابنة مقدم الشكوى)
|
تم الاتصال بالمريض وتنبية الطبيب |
YAE | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-06-24820 | 6/11/2022 12:00:00 AM | 6/17/2022 7:54:02 AM | 6/13/2022 12:00:00 AM | |||||||
3342 | حنان منصور فضل | 39698610 | الدكتور احمد فتحي للاسف لا يعالج المرضى بطريقة صحيحه ولا يقوم بالكشف عليهم رغم طلب المريض ولا يوصف للمريض الدواء المناسب له رغم ان المريض بحاجه ماسه للعلاج |
تم الاتصال بالمريض وتم تنويه الطبيب |
YAE | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-06-66644 | 6/11/2022 12:00:00 AM | 6/17/2022 7:58:51 AM | 6/13/2022 12:00:00 AM | |||||||
3343 | منى مهدي الشوف | 39244497 | تاريخ 28 ليلا الساعه 11:30 قدمت الى المركز وانا بحالة تعب شديد فلونزا حادة عدى عن الامراض المزمنه ودخات على دكتور احمد موسى وعاملني معاملة قذرة جدا بعد الانتظار وهو ليس لدية مرضى ادخلني ثم عمل تحليل كورونا لي ولما رجعت له كلمني بإسلوب حقير طالبا مني الانتظار على الرغم لا يوجد عنده مرضى ما ان طردني حتى نادى المريض |
تم الاتصال بالمريضة وتم تنويه الطبيب |
YAE | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-06-19955 | 5/29/2022 12:00:00 AM | 6/17/2022 8:06:47 AM | 6/13/2022 12:00:00 AM | |||||||
3344 | saima salahuldeen | 39426400 | doctors are supposed to be kind extremely rude and non professional behaviour about Dr Huda room 2 dated 23 she should have some training for general ethics how to deal with a patients and to be kind . if patient is late for few minuts does not mean Dr refusel to see |
تم الاتصال بالمريض وتنويه الطبيب |
YAE | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-06-59524 | 5/23/2022 12:00:00 AM | 6/17/2022 8:17:23 AM | 6/13/2022 12:00:00 AM | |||||||
3345 | Najat | 39953306 | شكر خاص للدكتورة دينا أحمد على اخلاصها في عملها ومعاملتها الطيبة مع المرضى والله يكثر من أمثالها علاجها دقيق وتهتم بالمريض جدا ودقيقة في تشخيصها تستاهل كل خير |
تم التواصل مع المراجعة وأفادت أنها راجعت أكثر من طبيب ولاحظت تميزالبعض إلا أنها تشكر د. دينا لتمكنها من تشخيص حالتها حتى على كثير من الأطباء بما فيهم بعض المتخصصين. كما ابدت امتنانها لحسن اصغائها واعطائها وقت كافي للمريض |
KHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-06-70725 | 6/8/2022 12:00:00 AM | 6/19/2022 8:13:04 AM | 6/14/2022 12:00:00 AM | ||||||||
3346 | SAFA | 66388463 | SAFA1989EITHAAR@GMAIL.COM | أقدم شكوى ضد الدكتورة أمل عباس لرفضها رفضا نهائيا اعطائي اجازة مرضية على الرغم من وضعي الصحي ورؤيتها لنتائج تحاليلي، أرجو منها التعامل بشكل أفضل مع المرضى فالمريض لن يأتي بدون حاجة ملحة |
تم حل الموضوع في نفس اليوم مع الطبيب المسؤول د. يوسف |
KHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-06-62551 | 4/24/2022 12:00:00 AM | 6/19/2022 9:01:59 AM | 4/25/2022 12:00:00 AM | ||||||
3347 | HABIB | 33121454 | hhhh_36@hotmail.com | عبر الاتصال الدكتورة تبدأ دوامها الساعة 2 وفي المركز 2:23؟؟ سوء إدارة |
تم التواصل مع المراجع من قبل القائم بأعمال المنسق الأول والذي أفاد بأن المراجع حضر للمركز حسب موعده عن طريق مركز الاتصالات وتبين بأن حالته تتبع عيادة الانفلونزا وعليه تم ارجعته الطبيبة لقسم السجلات لحجز موعد على عيادة الانفلونزا. تم شرج آلية التعامل مع حالات عيادة الانفلونزا وتم شكره على تفهمه لألية العمل |
KHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-06-71107 | 5/11/2022 12:00:00 AM | 6/19/2022 9:46:11 AM | 5/18/2022 12:00:00 AM | ||||||
3348 | No Name | No ID | No Telephone Number | توفير خدمة البنفت |
لا يوجد رقم تواصل لمقدم المقترح يوجد جهاز سديم في المركز بإمكان المراجع الدفع من خلاله سواء بالبطاقة او نقدا .. كما يوجد صرافين آليين بالقرب من المركز بإمكان المراجع السحب نقدا للدفع من خلال جهاز سديم |
AHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Social Media | 8965 | 8965 | 22-06-68173 | 6/8/2022 12:00:00 AM | 6/19/2022 10:31:28 AM | 6/8/2022 12:00:00 AM | |||||||
3349 | No Name | No ID | No Telephone Number | وضع ممرضين من الجنسين ذكور واناث لخدمة ذوي الاحتياجات الخاصة او المرضى كبار السن لإنزالهم من المركبات في حال طلب المرافق للمريض |
لا يوجد رقم تواصل لمقدم المقترح
سيتم رفع المقترح للجهات المعنية للبث فيها |
AHC | Administrative | Suggestion | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 22-06-39526 | 5/16/2022 12:00:00 AM | 6/19/2022 10:34:21 AM | 5/16/2022 12:00:00 AM | |||||||
3350 | حسين اليعربي | لا يوجد | 33166052 | لا يوجد | اسم الطبيب عزت عبدالملك يوم الاربعاء الموافق 31/5/2022م الساعه 1:30 صباحا عدم احتمال الطبيب بالمريض وعدم فحصه سريريا وتشخيص المرض عن طريق التخمين وهذه ليست المرة الاولى ( نفس الطبيب ) |
تم الاتصال بالمريض 9/6/2022 الخميس 11:30 صباحا |
HKC | Proffesional | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-06-74647 | 5/31/2022 12:00:00 AM | 6/19/2022 10:47:48 AM | 6/9/2022 12:00:00 AM | |||||
3351 | لا يوجد | لا يوجد | 33760069 | لا يوجد | فجر الجمعه الموافق 10/6/2022 دخل اخي للدكتور وكان يعاني من الترجيع والتعب وعندما طلب محلول وريدي لانه قام بالاستفراغ اكثر من مره رفض الدكتور باسلوب غير لائق قائلا ( هل انتي في براده؟ ) وهل هذا اسلوب مثقف !! واعطاه ادويه علاج الظهر وليس لها علاقه بما يشتكي منه !!هذا يعتبر 1 edication error 2 failur diagnostic 3 against all patient rights دكتور ايهاب غرفه 3 اسلوب هذا الدكتور على طول مثل الطريقه اتمنى اخذ الاجراء
رقم التواصل 33760069 |
HKC | Proffesional | Complaint | Service Quality | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-06-12618 | 6/10/2022 12:00:00 AM | 6/19/2022 10:56:49 AM | 6/19/2022 12:00:00 AM | ||||||
3352 | احمد عبد العظيم | 39255487 | توفير كونتر اخر في الطوارئ وذلك لسرعة الخدمة دخلت على الطوارئ لكي احصل على سرعه في الخدمه علاج الرضيعه فدخلت على الموعد العادي وذلك بعد ساعتان |
تم التواصل مع صاحب المقترح حيث كان يرافق ابنته البالغه من العمر 10 اشهر وتم اخباره بان المقترح قيد الانشاء حيث سيتم توفير الخدمه في القريب العاجل ان شاء الله |
YAE | Proffesional | Suggestion | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-06-73678 | 5/28/2022 12:00:00 AM | 6/19/2022 2:22:42 PM | 6/19/2022 12:00:00 AM | ||||||||
3353 | خالد الكوهجي | 66668999 | موظف فحص ال بي سي ار اثناء الفحص يتحدث في الهاتف وهذا شيء مزعج جدا |
تم التواصل مع صاحب الشكوى حيث كان يرافق ابنته 17 عاما وتم اخباره بانه سيتم ينبيه الممرض عن ذلك حيث ان قسم التمريض لا يسمح باستخدام الهاتف اثناء تادية العمل وكما تم التحدث مع الممرض المعني واخباره بانه يوجد تعميم بعدم استخدام الهاتف النقال اثناء العمل وعند استقبال المرضى وتم اعطاءه انذار شفوي بعدم تكرارها |
YAE | Proffesional | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-06-68283 | 6/3/2022 12:00:00 AM | 6/19/2022 2:28:39 PM | 6/19/2022 12:00:00 AM | |||||||
3354 | محمد كاظم الدرازي | لا يوجد | 36779500 | إلى الأمام وفقكم الله |
تم شكر المواطن على ثناءه لجهود العاملين في المركز |
BHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-38043 | 5/24/2022 12:00:00 AM | 6/19/2022 2:28:54 PM | 5/25/2022 12:00:00 AM | |||||||
3355 | لا يوجد | لا يوجد | لا يوجد | سم المختبر يعمل حتى الساعة 10:30 فقط |
لم نتمكن من التواصل مع المريض وتوضيح الالتباس بخصوص ساعات عمل قسم المختبر، وعليه سيتم وضع ذلك في الاعتبار عند كتابة التوقيت لعمل كل قسم ليوضع على القسم للمرضى |
BHC | Administrative | Suggestion | Laboratory | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-82249 | 3/3/2022 12:00:00 AM | 6/19/2022 2:31:02 PM | 3/7/2022 12:00:00 AM | |||||||
3356 | لا يوجد | لا يوجد | لا يوجد | زبادة عدد موظفي المركز والصيدلية بوجه الخصوص |
لم نتمكن من التواصل مع المريض وتوضيح الالتباس او بالرد على الاستفسارات التي طلبها لعدم وجود اي رقم للتواصل |
BHC | Administrative | Suggestion | Laboratory | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-29680 | 2/23/2022 12:00:00 AM | 6/19/2022 2:43:48 PM | 2/24/2022 12:00:00 AM | |||||||
3357 | فاضل ميرزا | لا يوجد | 36309090 | الصيدلية، اتظر اكثر من ساعة وكل دقيقة الكاونتر شخص |
تم الاتصال بمقدم الشكوى اكثر من مرة من قبل مسؤول قسم الصيدلية ولكنه لا يجيب او مغلق |
BHC | Administrative | Complaint | Service Quality | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-85818 | 5/15/2022 12:00:00 AM | 6/19/2022 2:51:29 PM | 5/17/2022 12:00:00 AM | ||||||
3358 | لا يوجد | لا يوجد | لا يوجد | فعيل 3 كونترات الصيدلية مع |
لم نتمكن من التواصل مع المريض لعدم وجود |
BHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-56337 | 4/6/2022 12:00:00 AM | 6/19/2022 2:55:06 PM | 4/6/2022 12:00:00 AM | ||||||
3359 | منير سلمان | لا يوجد | 33327875 | الوقوف في الانتظار للصيدلية ما يقارب ساعة او اكثر |
تم محاولة الاتصال بالمريض أكثر من مرة |
BHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-75753 | 4/13/2022 12:00:00 AM | 6/19/2022 2:57:47 PM | 4/17/2022 12:00:00 AM | ||||||
3360 | لا يوجد | لا يوجد | 34506655 | الرجاء التوصل لحل باسرع وقت حتى لا اقدم على شكوى في تواصل |
تم الاتصال بالمريض وشرح ضرورة قيام موظف الصيدلية بالتحقق من عدد الادوية والجرعات واستبدال او تعديل الكمية حسب المتوافر كما ويقوم بالرد على استفسار المريض لا سيما كبار السن وذلك لضمان اتباع الارشادات بالطريقة الصحيحة |
BHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-35262 | 5/15/2022 12:00:00 AM | 6/19/2022 3:01:36 PM | 5/22/2022 12:00:00 AM | ||||||
3361 | Nararaj v. Bhann | لا يوجد | لا يوجد | تقييم لخدمات المركز |
تم الاتصال بالمريض وشكره على تقييمه الممتاز لخدمات المركز |
BHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-64710 | 5/23/2022 12:00:00 AM | 6/19/2022 3:03:46 PM | 5/23/2022 12:00:00 AM | ||||||
3362 | لا يوجد | لا يوجد | لا يوجد | الطلب الاول: مسجد بسبب الانتظار والمواعيد المتاخرة ويوجد في كل مراكز البحرين |
لم نتمكن من التواصل مع المريض لعدم وجود أي بيانات عنه بالبطاقة |
BHC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-46898 | 5/25/2022 12:00:00 AM | 6/19/2022 3:06:00 PM | 5/25/2022 12:00:00 AM | |||||||
3363 | لا يوجد | لا يوجد | لا يوجد | الرجاء زيادة عدد موظفي الصيدلية، الرجاء زيادة عدد مواعيد الاسنان، نعاني من أزمة انتهاء مواعيد الطب العام |
لم نتمكن من التواصل مع المريض لعدم وجود أي بيانات عنه بالبطاقة |
BHC | Administrative | Enquiry | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-07699 | 5/25/2022 12:00:00 AM | 6/19/2022 3:07:47 PM | 5/25/2022 12:00:00 AM | |||||||
3364 | لا يوجد | لا يوجد | لا يوجد | قسم الرعاية يعطون بعض الموظفين حفاضات دون وصفة في حين بعض المرضى يحتاجون وهم أولى منهم |
لم نتمكن من التواصل مع المريض لعدم وجود أي بيانات عنه بالبطاقة |
BHC | Administrative | Complaint | Policy & Procedure | Mother and Child Care | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-23889 | 3/13/2022 12:00:00 AM | 6/19/2022 3:12:41 PM | 3/13/2022 12:00:00 AM | ||||||
3365 | لا يوجد | لا يوجد | 39219555 | المطلوب زيادة موظفو الصيدلية لتفادي تكدس المراجعين، فصل مرضى الامراض المزمنة عن بقية المرضى لتفادي تكدس المراجعين |
تم التواصل مع المريض وشرح الية عمل قسم الصيدلية وبان المقترح الذي تقدم به للاسف لا يمكن تطبيقه نظراً لحجم قاعات الانتظار المحدودة في المركز وبانه ومع التوسعة الجديدة نأمل بان يكون الوضع افضل بكثير كما تم توجيه المراجع للاستفادة من خدمة توصيل الادوية للمنزل والتي تعتبر بادرة طيبة من وزارة الصحة حرصا منه على سلامة المراجعين لا سيما اصحاب الامراض المزمنة وكبار السن وذوي الهمم |
BHC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-12089 | 3/20/2022 12:00:00 AM | 6/19/2022 3:20:18 PM | 3/20/2022 12:00:00 AM | |||||||
3366 | عمار احمد عبدالكريم | لا يوجد | 39221158 | مدح للطبيب في عيادة رقم 3 |
تم الاتصال بالمريض وشكره على تقييم الممتاز للخدمة التي تلقاها اثناء زيارته |
BHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-61710 | 3/20/2022 12:00:00 AM | 6/19/2022 3:25:14 PM | 3/20/2022 12:00:00 AM | ||||||
3367 | لا يوجد | لا يوجد | 33838900 | الرجاء فتح عيادة ثانية للاسنان في الفترة المسائية |
تم الاتصال بالمريض وشرح الية العمل لحجز مواعيد الاسنان وزيارات الطوارىء ايضا لعيادة الاسنان وقد تفهم المريض وشكر اهتمام المعنين والتواصل معه |
BHC | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-06-12579 | 3/20/2022 12:00:00 AM | 6/19/2022 3:27:04 PM | 3/22/2022 12:00:00 AM | |||||||
3368 | امينة كاظم | 931104980 | 38145000 | amani1414@gmail.com | منذ قليل وفي قسم الاستقبال بعد ان انتهيت من تلقي المعالجة في المركز الصحي كنت في طابور الانتظار حتى استلم العذر الطبي. خلفي بنت اجنبية - الموظف ما احترم الطابور وقالها yes please مع اني كنت اقوله لو سمحت .. وقطعني وقدم خدمتها اليوم 20-3-2022 الاسعة 1:55 شعرت بالاستياء والضيق .. يا ريت لو توصلون لهم ملاحظة يحترمون المراجعين ، لانهم في مستشفى قوانين ومن ياتي اولا يخدم اولا. |
تم الاتصال بالمريضة من قبل إداري المركز والاستفسار حول المشكلة وقد ابدت المريضة شكرها وتقديرها لاهتمام الادارة والتواصل معها وقد صرحت بانها تكتفي بان يتم التنبية على الموظفين بعدم تكرار ذلك التصرف الذي قد يغضب المراجع كما وعبرت عن جزيل شكرها لادارة المركز |
BHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10858 | 10858 | 22-06-14241 | 3/20/2022 12:00:00 AM | 6/19/2022 3:33:45 PM | 3/21/2022 12:00:00 AM | |||||
3369 | فاطمة عبدالله | 33991500 | أود بأن أتقدم بالشكر الجريل والثناء الجميل للدكتورة منى غلوم غ 2على تعاملها الراقي جداً مع المريض والعناية الفائقة التي توليها رغم الإزدحام الشديد والضغط على الأطباء إنها من الأطباء النوادر فوجب شكرها |
تم التواصل مع المريضه وشكرها على هذه الملاحظة |
SJC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-40943 | 6/14/2022 12:00:00 AM | 6/20/2022 2:38:03 PM | 6/15/2022 12:00:00 AM | ||||||||
3370 | لا يوجد | لا يوجد | لقد جئت الى المستشفى كل المستشفى هواء الايسي ممتاز ماعدا عند المواعيد هواء حار من الأيسي |
نعم يوجد قطعه يجب استبدالها بالتكييف كما اخبرنا السيد حسين العريبي وجاري العمل على توفيرها بإذن الله |
SJC | Administrative | Enquiry | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-79919 | 6/17/2022 12:00:00 AM | 6/20/2022 2:45:34 PM | 6/17/2022 12:00:00 AM | ||||||||
3371 | عباس خليل عبدالله | 33995343 | شكوى مستعجله بنتي مريضة لكن الممرضه نوف شملان لم ترضى ان تدخل بنتي على الدكتور والبنت مريضه لا تستطيع المشي |
تم التأكد من السجل الإلكتروني للمريضة وقد تم تصنيفها باللون الأخضر (حالة اعتيادية) وتم إعطائها البطاقة الخضراء وتوجيهها لقسم السجلات للتسجيل.حيث تم استخدام برنامج التصنيف المتبع من مراكز الرعاية الصحية الأولية حيث جميع المؤشرات الحيوية كانت مستقرة – الضغط:124/85 – النبض: 85 – الحرارة: 37.4 – ونسبة الأوكسجين:100%وتم شرح آلية التصنيف والنظام المتبع في مراكز الرعاية الصحية الأولية، حيث الممرضة ليس من مهامها التسجيل على الطبيب |
SJC | Administrative | Complaint | Appointments | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-47593 | 6/20/2022 12:00:00 AM | 6/20/2022 2:58:15 PM | 6/20/2022 12:00:00 AM | |||||||
3372 | منيرة العثمان | 36366200 | صراحة شهادتي فيكم مجروحة ،مهما أقول ممتازين و خاصة الدكتورة / لميس لطيفة و حبوبة و موظفين الاستقبال و الكتاب ممتازين. و شكرا على حسن الادارة |
تم ايصال الشكر للطبيبة و موظفين الاستقبال و تم التواصل مع المراجعة و شكرها |
IHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-06-51378 | 1/23/2022 12:00:00 AM | 6/21/2022 8:17:06 AM | 1/27/2022 12:00:00 AM | ||||||||
3373 | منيرة العثمان | 36366200 | صراحة شهادتي فيكم مجروحة ، مهما أقول فيكم ممتازين و خاصة الدكتورة / لميس لطيفة و حبوبة و موظفين الاستقبال و الكتاب ممتازين . و شكرا على حسن الادارة . |
تم ايصال الشكر للطبيبة و موظفين الاستقبال و تم التواصل مع المراجعة و شكرها |
IHC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-06-88629 | 1/23/2022 12:00:00 AM | 6/21/2022 8:21:42 AM | 1/27/2022 12:00:00 AM | ||||||||
3374 | محمد سوليم البري | 36789251 | اشكر الجميع على التعامل الراقي في الخدمة |
تم التواصل مع العميل وشكره عل هذه الملاحظة |
HBM | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 22-06-11858 | 3/2/2022 12:00:00 AM | 6/21/2022 9:39:38 AM | 3/2/2022 12:00:00 AM | ||||||||
3375 | عبدالله حسن موسى | 39855593 | بارك الله فيكم و جزاكم كل الخير |
تم التواصل مع العميل وشكره على هذه الملاحظة |
HBM | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 22-06-06655 | 5/29/2022 12:00:00 AM | 6/21/2022 9:41:49 AM | 6/1/2022 12:00:00 AM | ||||||||
3376 | يوسف عبدالرحمن | 39294002 | اقترح وجود طبيب رجل لمعالجة و فحص المريض الرجل و المرأة (طبيبة) للمرأة في قسم الأشعة |
تم التواصل مع العميل و رفع الموضوع للجهه المختصة |
HBM | Administrative | Suggestion | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 22-06-83912 | 3/13/2022 12:00:00 AM | 6/21/2022 9:44:26 AM | 3/20/2022 12:00:00 AM | ||||||||
3377 | waqas mehmood | 33741150 | secuirty asking bad word to me |
تم التواصل مع العميل و اخبرنا بانه حضر الى المركز مع زوجته للكشف عنها و طلب منه الحارس البقاء في السيارة ليحين انتهاء زوجته من الكشف بسبب اوضاع الكورونا فغضب المريض من ذلك |
HBM | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 22-06-38247 | 3/20/2022 12:00:00 AM | 6/21/2022 9:48:31 AM | 3/22/2022 12:00:00 AM | |||||||
3378 | انصاف الهاجري | 710700474 | 32293048 | السلام عليكم لدي شكوى على مركز حالة بوماهر الصحي حيث انهم لا يردون على مكالماتي دائما واضطر لأخذ التاكسي كل مرة الرجاء اتخاذ الاجراءات المناسبة في حقهم وانني اريدهم للضرورة وهم لا يردون علة مكالماتي ابدا ولقد اشتكيت لقسم العلاج الطبيعي قبل ذلك ولكن لا بدون فائدة |
تم التواصل مع المريضة وتم تحويلها على القسم المطلوب وتم التواصل مع قسم العلاج الطبيعي و التاكيد بضرورة الرد على جميع المكالمات |
HBM | Administrative | Complaint | Facilities and Services | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-06-27054 | 6/12/2022 12:00:00 AM | 6/21/2022 9:58:35 AM | 6/14/2022 12:00:00 AM | ||||||
3379 | اسيل علي | 830709460 | 33311879 | السلام عليكم ورحمة الله وبركاته تم تقديم طلب بطاقة الاعفاء بمركز حالة بوماهرالصحي قبل اسبوع ولم يتم اصدار البطاقة الى حد الان علما بانه الزوجة غير بحرينية |
تم التواصل مع العميل و ابلاغه بانه في حين اصدار البطاقة سيتم التواصل به وفي الوقت الحالي يمكننه الحضور الى المركز والاستفادة في الخدمات بدون دفع الرسوم |
HBM | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-06-24244 | 5/26/2022 12:00:00 AM | 6/21/2022 10:04:39 AM | 5/29/2022 12:00:00 AM | ||||||
3380 | حسين صالح | 920507077 | 34114571 | قمت بالاتصال بمركز حالة بوماهر الصحي مرارا و تكرارا ولا يوجد احد يرد على الهاتف ومن غير المعقول وصلنا الى سنة 2022ومررنا في جائحة كورونا التي استفاد منها العالم في تسيير الاعمال وتقديم الخدمات عن بعد أن احضر الى المركز شخصيا لاستفسر عن أمر ما . |
تم التواصل مع العميل وتحويله على قسم العلاج الطبيعي |
HBM | Administrative | Complaint | Facilities and Services | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-06-44171 | 6/13/2022 12:00:00 AM | 6/21/2022 10:10:11 AM | 6/19/2022 12:00:00 AM | ||||||
3381 | عبدالله المطوع | 39101390 | في قسم المعاجلة ممرض هندي الجنسية يقدم مرضى علي وعند الشكوى لدى الممرضات لم يتم اي اجراء الرجاء النظر في هذا الموضوع |
نفيدكم علماً بأنه تم التواصل مع المريض المعني بالشكوى ، والتمسنا منه العذر عن الخطأ غير المقصود وانه سوف يتم تفعيل جهاز الأرقام لتجنب تكرار ماحدث ، وقد تقبل اعتذارنا وشكر حسن تعاوننا وتواصلنا. |
BKH | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-06-01948 | 6/5/2022 12:00:00 AM | 6/21/2022 10:40:56 AM | 6/7/2022 12:00:00 AM | |||||||
3382 | لايوجد | 39163764 | اسائة التعامل مع المرضى بغرفة تصنيف 1 شفت اخر ليل |
تم الاتصال من قبل مسؤولة قسم التمريض اكثر من مره ولم بتم الرد |
BKH | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-06-91086 | 6/11/2022 12:00:00 AM | 6/21/2022 10:44:35 AM | 6/14/2022 12:00:00 AM | |||||||
3383 | نورة الفضالة | 860403343 | 33330013 | قمت بزيارة مركز حالة بوماه رالصحي بتاريخ 13 يونيو 2022لاخذ تطعيم الحجاج كما ورد في اخبار بان وزارة الصحة وفرت التطعيم للحجاج وهو متاح للجميع في الفترة الصباحية والمسائية طيلت أيام الأسبوع وعند دخولي للمركز أبلغت الموظفة باني اريد التطعيم للحج وأخبرتني بالتوجه الى كونتر السجلات لاخذ موعد وعند ذهابي الى قسم السجلات أخبروني بان الوقت انتهى وانني يجب ان احضر في الفترة الصباحية والفترة المسائية فقط يوم الأثنين الى الساعة 5:00وكانت الساعة 5:30فاخبرتها بان الخبر لم يورد في الحساب الرسمي لوزارة الصحة بهذا الخصوص واخبرتني بان اتوجهه الى التمريض للتاكد من الخبر وعند ذهابي الى قسم التمريض اخبروني بانه يجب ان ااخذ موعد من قسم السجلات فهل يعقل هذا لاتضارب في المعلومات الحساب الرسمي للوزارة معلوماته غير مطابقة للمعلومات المطبقة في المركز الصحي و المريض يضيع وقته في الذهاب و الرجوع من المركز بدون فائدة ارجوا توخي الدقة في المعلومات المقدمة في المريض . |
تم التواصل مع العميل و ترتيب موعد جديد لاخذ التطعيم المخصص للحجاج |
HBM | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-06-41454 | 6/13/2022 12:00:00 AM | 6/21/2022 10:58:12 AM | 6/19/2022 12:00:00 AM | ||||||
3384 | منيرة العثمان | 36366200 | الخدمات سريعة و ممتازة ، أشكركم و بالتحديد أشكر الدكتور/ أحمد موسى على لطفه و سرعة خدماته . |
تم ايصال الشكر للدكتور / أحمد موسى و تم التواصل مع المراجعة و شكرها |
IHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-06-32892 | 2/22/2022 12:00:00 AM | 6/21/2022 11:03:28 AM | 2/28/2022 12:00:00 AM | ||||||||
3385 | MOHAMED ZUBAIR | 901207926 | 33061560 | I WAS IN HALA BUMAHER HC WHERE IS MY REGISTERED HEALTH CENTER BUT THE LADY IN RECEPTION REFUSED TO REGISTER MY DAUGHTER AS SHE WASNOT HAVING HER PASSPORT, SHE HAD BIRTH CERTIFICATE ONLY,I TOLD HER I HAVE APPLIED FOR HER PASSPORT BUT THERE WAS MISTAKE IN NAME SO WE HAD TO RE APPLY AND THAT IS THE REASON WHY ITS DELAY |
تم التواصل مع العميل وابلاغه بالاجراءات المطبقة بوزارة الصحة |
HBM | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 22-06-36953 | 2/3/2022 12:00:00 AM | 6/21/2022 11:08:01 AM | 2/7/2022 12:00:00 AM | ||||||
3386 | علي عبدالعزيز | 35562496 | السلام عليكم اذا بالامكان فتح البوابة الخلفية للمركز و خصوصا بانها تتوفر بالقرب منها العديد من المواقف و سهولة الدخول الى المركز وخصوصا لمرضى الاحتياجات الخاصة |
تم التواصل مع العميل و م ابلاغه بانه سيتم رفع الاقتراح للوزارة للنظر فيه |
HBM | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 22-06-79809 | 5/15/2022 12:00:00 AM | 6/21/2022 11:15:49 AM | 5/16/2022 12:00:00 AM | ||||||||
3387 | Hala Khalid Ashoor | 33401816 | hala298@gmail.com | To whow my concern , I want to complain about Dr.Nuha Khayat .She had very bad arrogunt manners. She didn't treat my daughter only if I do tests ( urine + stool ). My duaghter was in pain and she didn't care .She didn't even write a cream to soothe her pain for more info. you may caontact me |
بعد التواصل مع الدكتورة / نها أوضحت بأنها كانت بحاجة لمعرفة النتائج المختبرية ، و كان ينبغي على المراجعة عمل التحليل في مركز انجنير حيث أن المختبر مغلق مساء في مركز مدينة عيسى الصحي أو بإمكنها مراجعة مركز مدينة عيسى الصحي في الفترة الصباحية ، و لا يمكن للطبيبة صرف مضاد حيوي للطفلة قبل التأكد من نتايح التحاليل . تم التواصل مع مقدمة الشكوى لإيضاح ما حصل و قد قدمت شكرها للدكتورة / إيمان التي سارعت بفحص ابنتها .
|
IHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-06-29520 | 5/15/2022 12:00:00 AM | 6/21/2022 12:57:02 PM | 6/2/2022 12:00:00 AM | ||||||
3388 | محمد أحمد عبداللطيف | 398518226 | mohamed.@alajan.com.bh | عدم وجود أدوية للشهر الثاني على التوالي : قطرة مرطب العين - دواء الضغط - اسبرين ، و هي أدوية ضرورية لي و هذه ليست المره الأولى فنرجو مراعاة ذلك |
تم التواصل مع مقدم الشكوى و الاعتذار منه و أبلغناه بأننا سنصرف له الأدوية حال توفرها في المركز الصحي |
IHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-06-62897 | 2/16/2022 12:00:00 AM | 6/21/2022 11:59:36 AM | 2/23/2022 12:00:00 AM | ||||||
3389 | نعيمة ماجد الدلال | القسم المعني هو الصيدلية إعطاء المريضة أدوية بجرعة زائدة ، و إعطاء المريضة انسولين غير موصوف من قبل الدكتور ،و انشغال الموظفات بالمكالماات الهاتفية و الأحاديث مع بعضهن البعض . |
تم التواصل مع المراجعه لإيضاح الموضوع لها حيث أنها لم تستلم جرعات دواء زائدة و أن موظفة الصيدليه صرفت لها الانسولين بحسب الوصفة الموجودة في السستم ، كما تم توجيه الموظفات بعدم تبادل أطراف الحديث إلا في ما يختص بالعمل ، علما بأن المكالمات الهاتفية للموظفين تكون مع الأطباء لغرض تسيير العمل و الاستفسار . |
IHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10202 | 10202 | 22-06-75614 | 3/15/2022 12:00:00 AM | 6/21/2022 12:55:46 PM | 3/17/2022 12:00:00 AM | ||||||||
3390 | جاسم حسين | 38727821 | معاملتكم و لا بفلس ... أجي المستشفى بموت من الألم و التعب و الدكتورة تعطيني بندول و لا بفلس |
تم التواصل مع مقدم الشكوى عده مرات و لم يتم الرد تم الاتصال بالمريض و كانت درجة حرارته مرفقة جدا و تم علاجة بالمسكن فقط و كان يطمح إلى علاحة بالمغذي و لكن حالته مستقرة تم الشكر على السؤال و الاطمئنان عليه من قبل رئيس مجلس الادارة |
IHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-06-31268 | 1/4/2022 12:00:00 AM | 9/1/2022 3:50:15 PM | 2/28/2022 12:00:00 AM | |||||||
3391 | محمد سيف صالح | لا يوجد | 33298816 | NTahoo@health.gov.bh | انتظار لمده ساعتين ولم يتم الاستدعاء من الطبيب وتم الغاء الموعد |
تم الاتصال بالمراجع وعمل الاجراء اللزم |
HKC | Proffesional | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 22-06-37699 | 4/4/2022 12:00:00 AM | 6/22/2022 9:37:21 AM | 6/22/2022 12:00:00 AM | |||||
3392 | Rabia Sham | 920207430 | 35414494 | HMahdi2@health.gov.bh | Patient was seen by Dr Amina Naser Lehmeda on 18-5-2022 Was not feeling well, requested a sick leave the doctor rejected her request she complain that the doctor is rude, treated the patient bad, patient felt embaresed |
the physicain dr amina was sent an email and requested a meeting to discuuse the patient complain the physican Amina want to complain abiut the patient labelling her as a worse doctor patiient was called by the head council to investigate about the complain and clear explalntion with apology was given |
ISC | Proffesional | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10910 | 10910 | 22-06-16261 | 5/18/2022 12:00:00 AM | 6/22/2022 12:25:39 PM | 6/5/2022 12:00:00 AM | |||||
3393 | HASAN ALI ABDULLA | NIL | 35412652 | المريض يشكر و هو راضي جدا عن جميع خدمات المركز |
ISC | Legal | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 22-06-93990 | 3/20/2022 12:00:00 AM | 6/23/2022 8:58:26 AM | 3/29/2022 12:00:00 AM | ||||||||
3394 | DR BORA AKTAR | NIL | 39993490 | gbora@vob.edu.bh | thank you sou much for bahrain for the great servise and thank you miss abrar (covid vaccines ) |
ISC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 22-06-61430 | 12/28/2021 12:00:00 AM | 6/23/2022 9:03:29 AM | 1/3/2022 12:00:00 AM | |||||||
3395 | صديقه اكبر | NIL | 39320707 | معامله الممرضة زهراء من قسم الرعاية جدا راقيه و ممتازة |
ISC | Administrative | Appreciation | Mother and Child Care | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 22-06-64480 | 4/20/2022 12:00:00 AM | 6/23/2022 9:05:56 AM | 4/26/2022 12:00:00 AM | ||||||||
3396 | khalil ebrahim | NIL | 33832751 | شكوى المريض من سوء تنظيم تسجيل المرضى و ليس بحسب الاولية |
تم الاتصال بالمريض اكثر من مره بتاريخ 27 و تاريخ 28 ديسمبر و لكن المريض لم يقم بالرد على الهاتف و تم التنبيه على موظفي قسم السجلات بتسجيل المرضى حسب الاولوية |
ISC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 22-06-02982 | 12/27/2021 12:00:00 AM | 6/23/2022 9:10:13 AM | 12/28/2021 12:00:00 AM | ||||||
3397 | jaffar mosa | NIL | 36115548 | يشكو المريض من موظفه قسم التسجيل بقسم العلاج الطبيعي بانه عندما يحظر الى القسم من بعد الساعه الواحدة ظهرا لا تتواجد الموظفه بالقسم |
تم التواصل مع المريض و شرح نظام عمل موظفه التسجيل بقسم العلاج الطبيعي انه لديها ساعتين رعاية فالموظفة تنتهي فترة عملها عند الساعه 12:15 ظهرا و تم اخذ موعد للمراجعه له و حل هذه المشكله بتغيير موظفه قسم التسجيل بقسم العلاج الطبيعي بموظفة اخرى حيث تتواجد طوال الفترة الصباحيه |
ISC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 22-06-45382 | 3/15/2022 12:00:00 AM | 7/24/2022 10:35:06 AM | 3/23/2022 12:00:00 AM | ||||||
3398 | abdulla ahmed | NIL | 39467568 | المريض يطالب بفتح قسم للاشعه بالمركز الصحي |
ISC | Administrative | Suggestion | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 22-06-15498 | 5/17/2022 12:00:00 AM | 6/23/2022 9:16:42 AM | 5/22/2022 12:00:00 AM | ||||||||
3399 | حسين علي محمد حسين فخر الدين | 35667136 | الجهاز الكبير هو الذي يكشف بدقة حرارة المصاب بكرونا أفضل من الجهاز الصغير الذي يعمل بالبطارية لماذا وزارة الصحة أخفت عدد المصابين بالكرونا حيث أن آخر احصائية قبل يومين وصل الى 1400 |
تم الاتصال بالمشتكي من قبل التمريض واخباره بأن الجهاز الكبير انكسر وفي انتظار تصليحه أما الاحصائيات فانها تبع الوزاره ولا تخص المراكز الصحيه |
JHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-06-00466 | 6/26/2022 12:00:00 AM | 6/27/2022 12:03:42 PM | 6/27/2022 12:00:00 AM | |||||||
3400 | هاني عقيل عبدالله عيسى | 36488543 | الدكتور رمضان غرفة 4 طردني من الغرفة ولم يحترمني لمرتين |
تم التواصل مع الطبيب من قبل نائب رئيس مجلس الادارة وتبين أن قسم التمريض لم يقم بالتواصل مع الطبيب لمعرفة تواجد والدة المشتكي وأنه الطبيب توقع ان الابن لديه موعد وليس الوالده بالنسبة للمشتكي تبين أنه قام الطبيب بالصراخ عليه ولم يعطه المجال في الكلام وتم انهاء المشكله |
JHC | Administrative | Complaint | Behavioral | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-06-03619 | 6/26/2022 12:00:00 AM | 6/27/2022 12:03:12 PM | 6/26/2022 12:00:00 AM | |||||||
3401 | ريم جاسم محمد الفردان | 33313994 | شكوى على قسم الاسنان غرفة 4 لقد تم أهانتي من قبل دكتورة اسراء الرئيسي يوم الاربعاء ساعة 5:10 تاريخ 22/6/2022 كانت معاملتها جداً سيئة. |
تم الاتصال بالمريضة من قبل الدكتورة تبيلة حميد وتبين ان المريضه تخلفت عن موعدها ربع ساعة وقد عرضت عليها الطبيبة العلاج ولكن المريضة رفضت وآثرت ان تذهب الى عيادة خاصة. |
SJC | Administrative | Complaint | Behavioral | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-31900 | 6/22/2022 12:00:00 AM | 6/27/2022 2:32:07 PM | 6/27/2022 12:00:00 AM | |||||||
3402 | هيثم عبدالشهيد | 39656633 | هل يعقل ان لا يوجد مكان لعلاج الاطفال وعليه الانتظار 4 ساعات في الطابور طفل عمره 3 سنوات لدرجة حرارة وتعب على حسي المواعيد عليها الانتظار من الساعه العاشرة مساء الى الساعه الثانية صباحاً |
المريض رفع شكوى عبر تواصل وتم التواصل معه |
SJC | Administrative | Complaint | Waiting Period | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-60517 | 6/22/2022 12:00:00 AM | 6/27/2022 2:49:38 PM | 6/23/2022 12:00:00 AM | |||||||
3403 | عبدالعزيز احمد علي ال ربيع | 39866781 | قمت بمراجعة قسم صيدلية ولم يتم صرف الدواء بحجة أني دائماً اخذ الدواء قبل يوم انتهاء الدواء |
بالعودة إلى وصفة المريض اتضح أن هناك دواء لا يفتح الا باليوم المخصص لصرفة ولا يستطيع الصيدلاني استخراج الدواء قبل أن يكمل المريض الايام المقررة للدواء وقد تم شرح الموضوع له من قبل الصيدلاني ولم يفهم المريض ما المقصود بذلك فتفاجأ الصيدلي بغضب المريض ومغادرته فلم يستطع احتواء الامر .. تم الاتصال بالمريض و سؤاله عن الموضوع فرد بأنه غضب لأنه ليس سارق للأدوية ولا يتاجر بها فتم شرح موضوع الوصفة له ولماذا لا يمكن للصيدلي صرفها الا في يوم معين كل شهر، كما اخبرنا بأن الأدوية تنقصه كل شهر ولا يبقى معه الدواء حتى اليوم اللازم للصرف .. فطلبنا منه احضار جميع الادوية الموجودة لديه في المنزل لنتأكد من مقدار الجرعة التي يتناولها و نقوم بمعادلة الكميات بحيث يأتي لصرفها في التاريخ المعني كل شهر بدون ان تنقصه الأدوية. هذا ما لزم بيانه وتفضلوا بقبول جزيل الشكر والتقدير |
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-69329 | 6/17/2022 12:00:00 AM | 6/28/2022 12:54:38 PM | 6/19/2022 12:00:00 AM | |||||||
3404 | ام الطفلة كيان حسين | 210603941 | طفلة بعمر 11 شهر تم تسجيلها على طبيبة سلوى حيث كانت الطفلة تعاني من سيلان الانف بالدم ولكن الطبيبة لم تقم بفحص الطفلة ولم تفحص درجة حرارتها ولم يتم صرف أي دواء لها وعندما أصريت على الفحص وكتابة الادوية لم تقم الدكتزرة بالفحص وبالنسبة للأدوية قامت بكتابة دواء من الصيدلية والباقي صرحت بأنها غير موجودة وأخبرتها لكتابتها من الصيدلية الخارجية لصرفها ولم تقم بكتابتها وبالإخير هي سألتني اذا كنت احتاج تحويل أم لا ؟! من الذي يحدد حالة الطفلة وحاجتها للتحويل ؟! |
تم الاتصال بأم الطفلة بتاريخ 16 يونيو2022 الساعه 15:40 من قبل الدكتور عبدالحسين ، وتبين ان الشكوى متعلقة بأن لديها ملاحظات على اسلوب في الكلام وانها لم تفحص بنتها وعرضت عليها التحويل الى السلمانية تم التواصل مع الطبيبة ذكرت انها لا تقصد اي اساءة لأي مريض وبعض الادوية غير موجودة في المركز فيمكن ان المريض يشتريها من الصيدلية في حال اذا كانت هذه رغبتها والتحويل في حال ان اعراض الطفلة لا تتحسن مع الادوية تحولهم الى طوارئ السلمانية ..وذكرت الام انها فقط تريد التنويه على الطبيبة و لا تريد اي اجراء آخر..ومن جهتنا تم التنبيه الاطباء بكتابة الادوية من صيدلية المركز الصحي إلا اذا طلب المريض غير ذلك ..وضرورة فحص المرضى حتى مع ازدياد حالات الكرونا مع أخذ الاحتياطات الوقائية للأطباء |
SJC | Administrative | Complaint | Service Quality | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-76431 | 6/5/2022 12:00:00 AM | 6/27/2022 3:19:50 PM | 6/16/2022 12:00:00 AM | |||||||
3405 | محمد علي محمد حسين ناصر | 34118480 | شكراً لكم ولجهودكم كلكم زرت كل الاقسام الموظفون مخلصون |
تم التواصل مع المريض وقد ابدى ارتياحة من خدمات المركز الصحي وقد شكر جميع الموظفين على معاملتهم للمرضى بكل اخلاص وقد ابلغ تحياته وسلامة للجميع |
SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-56915 | 6/27/2022 12:00:00 AM | 6/27/2022 3:36:05 PM | 6/27/2022 12:00:00 AM | ||||||||
3406 | ليلى رضي | 831104627 | 33312329 | أتمنى الدكتورة المتدربة اذا لم تكن لديها خبرة كافية تكون د.نادية سلطان على راسها دكتورة قديمة قسم الاسنان بالذات التجميل أريد أن اعرف او تفسير الموضوع لأنه رراح يكلفني اكثر مبلغ بالعيادات الخارجية الخاصة |
تم التواصل مع المراجة ليلى رضي الحاملة رقم السكاني 831104627 بخصوص الشكوة المقدمة بتاريخ 1/6/2022 بما يخص علاجها في عيادة الاسنان رقم 4و قد تبين انه كان هنالك سوئ فهم من قبل المراجعة وقد تم استيضاح كل الامور وكما تبين ان المراجه لديها موعد متابعه بنفس العيادة لتكملة علاجها |
SJC | Administrative | Complaint | Service Quality | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-40160 | 6/1/2022 12:00:00 AM | 6/27/2022 3:51:13 PM | 6/1/2022 12:00:00 AM | ||||||
3407 | لا يوجد | لا يوجد | لا يوجد | فترة الاستراحة المقررة للأطباء تعطل الخدمات حبذا لو يكون هناكمناوبة لحل الموضوع لي تحليل الكلسترول وهو غير موجود!! حياة الناس ستكون في خطر!!
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SJC | Administrative | Enquiry | Laboratory | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-68284 | 6/8/2022 12:00:00 AM | 6/28/2022 6:35:19 AM | 6/8/2022 12:00:00 AM | ||||||||
3408 | نبراس يوسف حسين | 33346873 | تعدي الممرضه على المريض بالقول والفعل |
تم التواصل مع المريضة ومحادثة كلا الطرفين للتأكد من الحادثة، وقد تبين أن المريضة هي مريضة سكلر موجودة في غرفة الحقن الوريدي ولكنها تتألم مما اشتد صوتها بالصراخ واخبرتها الممرضة ان تخفض الصوت وذلك لوجود مرضى أخرين في الغرفة ذاتها.تم شرح الوضع العام للمريضة وتفهم وجود مرضى اخرين بالغرفة وذلك الذي استدعى الممرضة لإخبارها بخفض الصوت وتم شرح واهميه الهدوء فهو بحد ذاته جزء من العلاج للمريض، وتفهمت المريضة الموقف. |
SJC | Administrative | Complaint | Behavioral | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-06-05385 | 6/26/2022 12:00:00 AM | 6/28/2022 12:43:37 PM | 6/26/2022 12:00:00 AM | |||||||
3409 | عايشه عبدالله الريس | 33066866 | دخلت غرفة 3 دكتورة رجاء وتدخلت في خصوصياتي وطلبت مني ان اتحجب وسالت عن زوجي وراية في هذا الموضوع وانتقدت لبسي وحتي تعاملها جاف |
تم الاتصال بالمريضة والاستعلام عن الموضوع ومن ثم تم التواصل مع الطبيبة وتم ايصال الشكوي وتعهدت الطبيبة بعدم التطرق لهذا المواضيع وعدم تكرار ما حصل ومن ثم تم الاتصال بالمريضة واعلامها بانه تم تنبية الطبيبة. |
NDC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11053 | 11053 | 22-07-87967 | 5/29/2022 12:00:00 AM | 7/4/2022 8:28:18 AM | 7/4/2022 12:00:00 AM | ||||||||
3410 | مركز ميركوري للمقاولات | 33972937 | doniya@mercurygulf.com | السادة المحترمين
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الرد على برنامج تواصل: عطفاً على الشكوى المقدمة من مركز ميركوري للمقاولات من خلال تواصل بشأن التحقق من الاجازات المرضية لموظف بالشركة فيجب التقدم برسالة رسيمية تخول البدء بالتحقق من الملف الشخصي الطبي للموظف. |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-18943 | 1/3/2022 12:00:00 AM | 7/4/2022 9:28:20 AM | 1/3/2022 12:00:00 AM | ||||||
3411 | Omar Awadhi | 900407778 | 32009992 | omar.noor@outlook.com | عدم احترام المواعيد في مركز حمد كانو بالرفاع، رحنا المركز الصبح ما عطونه موعد الا العصر، تروح قبل الموعد عشان ما يروح عليك تكتشف ان ما عندهم احترام للمواعيد فبالقليل ربع ساعة بعد الموعد تدخل على الدكتور |
تم التواصل مع مقدم الشكوى ومعرفة التفاصيل و توضيح الية التسجيل والمواعيد له في المركز الصحي ومالزم وقد ابدى هو من جانبه تفهمه وتقديره للجهود المقدمه في المركز الصحي .
ونشكر له بدورنا اهتمامه بتقديم اي اقتراح او شكوى تسهم في تطوير الخدمات الصحيه في مر كز حمد كانو الصحي . |
HKC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-84355 | 6/29/2022 12:00:00 AM | 7/4/2022 9:59:54 AM | 7/4/2022 12:00:00 AM | |||||
3412 | ام راشد | لا يوجد | لا يوجد | - | كان عندي موعد علي غرفه3 وما ازعجني ان الدكتورة تعالج المرضي والانوار مطفاءه وذلك في الفترة الصباحيه والباب مفتوح حيث لا يشعر المريض بالخصوصية بالاضافه الي الفوضي في قاعه الانتظار. |
المريضه لم تذكر رقم التواصل في الشكوي والاستفسسار عن تفاصيل المشكله بشكل دقيق وشفاف ولم تذكر اسم الطبيب المعني في الشكوي حيث انه في بعض الاوقات يكون في اطباء مختلفين منهم اطباء التدريب او من خارج المركز. |
NDC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-07-58085 | 4/5/2022 12:00:00 AM | 7/4/2022 11:24:59 AM | 4/4/2022 12:00:00 AM | ||||||
3413 | سيد علي صالح هاشم | 32193001 | alil99736489@gmail.com | زيادة عدد الاطباء في مستشفي مركز بنك البحرين الوطني الصحي بالدير اتيت في الفترة الصباحية والمسائية ولم احصل على موعد في مركز الدير الصحي. |
تم مناقشة الموضوع مع صاحب الشكوي: بان الوصول الي خدمات الحصية لكل مريض عي غاية وهدف نسعي الية بشكل يومي وتوضيح ما يلي: الخط والحجز الالكتروني المسبق يسهم في تنسيق المواعيد بشكل يضمن للمريض حريته في اختيار الوقت والطيبيب المعالج. كم تم شرح برنانج اختر طبيبك للمريض بايجاز وتوضيح تقديم اهم الخدمات التي سوف يقوم بتقديمها من فريق ( طبيب - ممرض ) وكيفية الحصول على المواعيد. ابدي العميل ارتياحه وتفهمة لما سبق |
NDC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11053 | 11053 | 22-07-45565 | 2/4/2022 12:00:00 AM | 7/4/2022 11:34:44 AM | 3/22/2022 12:00:00 AM | ||||||
3414 | بدون اسم | 36003393 | اصوات الاجهزة في قسم المعالجة ودائما مرتفعه طول الوقت مما يسبب ازعاج للمرضي |
بالاشاره الي الموضوع اعلاة افيديكم بانه تم التواصل مع مقدم الشكوي وتم شرح له ضرورة وجود اجهزة تنبيه لمناداة الممرضه في قسم التمريض وفي حاله وجود عطل ما نقوم بالتصال فورا والترتيب مع قسم الصيانه لتصليح العطل. |
NDC | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11053 | 11053 | 22-07-33882 | 6/13/2022 12:00:00 AM | 10/31/2022 10:33:06 AM | 10/31/2022 12:00:00 AM | ||||||||
3415 | Hasan Albanna | 890808724 | 97366660696 | hasanalbanna77@outlook.com | بشتكي على د غدير بن حمدان الموظفة في مركز حاله بو ماهر الصحي و ممرضه هنديه. أخذت موعد لابنتي حيث انها تعاني من انفلونزا موسميه. حولو بتتي لقسم التمريض لان فيها سعال وكان التمريض زحمه زوجتي راحت للممرضه عشات تقولها ان محوليني .. من مقدمات الممرضه كلمت مرتي بصراخ باسلوب استفزازي مو محترم ان تاخذ رقم وبعطيج اسمي عشان تشتكين اذا تبين !! بعد مده بسيطه فحصو بنتي و الممرضات قررو انها ما تحتاج فحص كرونا فراحت للدكتوره، اول شي باسلوب غير لائق بالمكان الدكتوره تقول حق زوجتي انتي متاخره ما بفحص البنت .. خبرتها زوجتي ان تم تحويلها للتمريض فسالتها وين نتيجه الفحص خبرتها ان ما سوو لها بدت ترفع صوتها ان لازم تسوين ولو سويتي في البيت وين النتيجه (ممكن اي شخص يستخدم نتيجه شخص غيره فهالشي غير فعال) وخبرتها ان ترج تفحص نفس الوقت زوجتي خبرت الدكتوره ان بنتي فيها (التهاب بول) اذا ممكن ادويه الرد كان ان هالموعد للانفلونزا اخذي موعد ثاني للاتهاب لان(انا مب فاضيه) الي ابي اوصله ان هالمكان يمثل الحكومه ورؤيتها وهالاسلوب المفروض ما يكون في مثل هذي الاماكن .. صادني نفس الموقف مرتين مع نفس الطبيبه من قبل |
تم استيضاح الشكوى من قبل الطبيبة المعنية والتواصل مع المريض وتوضيح الاشكال . |
HBM | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-44829 | 6/29/2022 12:00:00 AM | 7/4/2022 11:50:39 AM | 7/4/2022 12:00:00 AM | |||||
3416 | فهد الغتم | 36250001 | قسم التصنيف سىء جدا |
تم التواصل مع المشتكي من قبل مسؤولة قسم التمريض و تم التوضيح للمشتكي آلية العمل الجديدة و اعرب عن تقديرة على مجهودنا ويرغب في ارجاع النظام السابق |
BKH | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-07-42209 | 6/25/2022 12:00:00 AM | 7/5/2022 8:23:56 AM | 6/27/2022 12:00:00 AM | |||||||
3417 | سارة | 33758733 | مع الاجراء الجديد في التصنيف نقضي وقت طويل في الانتظار تصل الى 50 دقيقة بعد ذلك يقال لنا احجزوا موعد غدا |
تم التواصل مع المشتكي من قبل مسؤولة قسم التمريض و تم التوضيح للمشتكي آلية العمل الجديدة وببينت استيائها من الالية الجديدة |
BKH | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-07-19754 | 6/26/2022 12:00:00 AM | 7/5/2022 8:23:40 AM | 6/27/2022 12:00:00 AM | |||||||
3418 | راشد | 36366999 | الممرضات من الجالية الهندية يتعاملون بعنصرية |
تم التواصل مع المشتكي من قبل مسؤولة قسم التمريض و تم التوضيح للمشتكي ماحدث لسوء فهم ولم يقصد فيه اهانته وتم الاعتذار منه |
BKH | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-07-59659 | 6/26/2022 12:00:00 AM | 7/5/2022 8:31:09 AM | 6/27/2022 12:00:00 AM | |||||||
3419 | سلمى | 32207232 | انا تعبانة من يومين ذهبت المركز و ابلغوني باني ليس طوارىء ، ظهري يالمني ولم اذهب للعمل في هذا اليوم ولم يعطوني اجازة مرضية ولا مسكن الم |
تم التواصل مع المشتكي من قبل مسؤولة قسم التمريض و تم التوضيح للمشتكي آلية العمل الجديدة وبينت استيائها وعدم تقبلها النظام |
BKH | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-07-80458 | 6/26/2022 12:00:00 AM | 7/5/2022 8:37:12 AM | 6/27/2022 12:00:00 AM | |||||||
3420 | نور | 971003327 | 97333022632 | تم تحويل مجمعي السكني الى مستشفى حالة بوماهر الصحي ، تم قياس حرارتي من قبل قسم التمريض و الحرارة كانت ٣٩.٥ ثم تم تحويلي لغرفة الطبيب للحالات المستعجله ٢ . لا يوجد اي طبيب منذ تمام الساعة السابعة ، مرضى اخرين يعانون من التعب و من ضمنهم طفل يبلغ من العمر اقل من سنة . مركز صحي سيء و طاقم طبي اسوء . |
تم مناقشة الشكوى مع د سميحة وتوجيهها الى بعض النقاط لتأخذها بعين الاعتبار بالنسبة لتصنيف المرضى والتواصل مع المريضه وشرح الاشكال |
HBM | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-08371 | 7/3/2022 12:00:00 AM | 7/5/2022 10:32:25 AM | 7/5/2022 12:00:00 AM | ||||||
3421 | زهرة حماد | 940202875 | 38009266 | الأسنان 3 عدم وجود المهنيه والانسانيه |
تم الاتصال بالمشتكي من قبل مسئولة قسم الاسنان بالمركز ومعرفة القضيه بأنها أتت لعلاج اسنانها واحتاجت مضاد وبعد المضاد ب 5 ايام يتوجب عليها المجيء وعندما اتت لم تتوفر المواعيد في نفس الفتره الساعه 11 ص واخبرتها الدكتوره بأنها سترتب لها موعد ولكنها كانت قد ذهبت واكملت علاجها في عياده خاصة |
JHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-07-99680 | 6/23/2022 12:00:00 AM | 7/5/2022 11:26:30 AM | 6/26/2022 12:00:00 AM | ||||||
3422 | عبدالله صالح علي | - | 33009962 | لا يوجد شي بالشكوى او الاقتراح- |
تم الاتصال به اكثر من مره ولم يرد على الهاتف وبعض الاوقات مقفل |
SKC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 22-07-59989 | 6/15/2022 12:00:00 AM | 8/30/2022 10:35:18 AM | 7/26/2022 12:00:00 AM | |||||||
3423 | عبدالله المطوع | 39101390 | في قسم المعالجة ممرض هندي الجنسية يقدم مرضى على مرضى وعند الشكوى لدى الممرضات لم يتم اي اجراء |
نفيدكم علماً بأنه تم التواصل مع المريض المعني بالشكوى ، والتمسنا منه العذر عن الخطأ غير المقصود وانه سوف يتم تفعيل جهاز الأرقام لتجنب تكرار ماحدث ، وقد تقبل اعتذارنا وشكر حسن تعاوننا وتواصلنا. |
BKH | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-07-37026 | 7/5/2022 12:00:00 AM | 7/6/2022 7:36:37 AM | 7/6/2022 12:00:00 AM | |||||||
3425 | Adel | 600602567 | 33772299 | Radar747@yahoo.com | I had an appointment in salem alsabah clinic um alhassam, with dr.zakya al-musawi, i had blockage in my left ear she prescribed ear drop for few days but ir get worst with sever pain and ringing in the ear, so i booked another appointment with her again and insisted to another ear drop i told her i cant bear the pain she replied there nothing i can do, i asked her to refer me to a specialist or emergency as she is a GP doctor but she refused, then i begged her that tha pain is severe till she agreed at last, she is very careless and rude and chatting on the phone while i suffer from my pain, she didnt consider my age at 62, our kingdom provides all facility to help citizens but such individuals reflect a bad image and reputation to the services provided by the kingdom |
تم التواصل من قبل رئيس مجلس الإدارة مع الطبيبة والتواصل مع المريض لمعرفة ماحصل من سوء فهم وتم اخبار المريض بانه يتم هناك دائما مناقشة خطة العلاج بين الطبيب والمريض وتعديل هذه الخطة بما هو مناسب كما أنه يتم التنبيه على جميع الموظفين بالالتزام بالاسلوب المناسب للتعامل مع المترددين على المركز متمنين ان تكون تجربة المريض في المرات القادمة افضل وقد ابدي المريض تفهمه |
SKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-07632 | 7/5/2022 12:00:00 AM | 7/6/2022 8:53:11 AM | 7/6/2022 12:00:00 AM | |||||
3426 | Mujtaba adel saleh kadhim Ali | 940302233 | 32104331 | jojcloo@gmail.com | توفيَّ بسبب قلة الامكانيات و الادوات . في تاريخ 24 مايو 2022 ، فجراً بتوقيت الساعة 12:30 ، انتابت والدي اعراض اختناق و عدم قدرة على التنفس ، و قد اخذتهُ سريعاً الى مستشفى يوسف انجنير الواقع بمدينة عيسى و هو النركز التابع لدائرتنا ، اجتهد الاطباء و الممرضين في إسعافه و لكن لما طلبَ الطبيب شيء لإسعافه يرد الممرضين بعدم وجوده او توفره في المركز ، حتى وصل بهم الامر الى اسعافهِ بمنفخ و بالون . اتصلوا للإسعاف الخاص بالمستشفى العسكري ، و جاء ، و لكن توفيَّ في الإسعاف ، فهل كان الإسعاف مجهز بإمكانيات اعلى من المستشفى ، و كانت المفاجأة ان توقف قلبه في الإسعاف . و هذا ما اخبرنا اياه طبيب الطوارئ في العسكري ، نصاً انقل كلمتهُ : لقد وصل والدك لنا متوقف قلبهُ . فمن يتحمل مسؤولية هذا الامر و من يتحمل عدم توفر الاجهزة و ذهاب ابي متوفٍ و حالتهُ يمكن السيطرة عليها ان توفرت المعدات و الادوية و الامكانيات اللازمة . نحنُ الابناء الان في حيرة من امرنا ، الى من نرفع شكوانا و الى اي جهة و هل لنا المطالبة بتعويض و الوزارة بسبب إهمالها رحل والدنا و الكثير امثاله عانوا مة ذات المشكلة. نريد حلاً |
بعد مراجعة الملف الالكتروني للمريض تبين انه اتى الى مركز يوسف انجنير الصحي يوم ٢٤ مايو يعاني من صعوبه في التنفس وتم معاينته من قبل الدكتور أسامه العريض واعطاه الاوكسجين ومدر للبول وتم نقله بالاسعاف وعنده نبض وقد تم عمل كل متطلبات علاجه وهو في هذه الحاله الحرجه في المركز الصحي |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-94903 | 7/3/2022 12:00:00 AM | 7/6/2022 12:14:06 PM | 7/6/2022 12:00:00 AM | |||||
3427 | Aysha Amood | 850209650 | 33221052 | aoosh1985@gmail.com | انا رحت المركز الصحي الساعه ٧ونص مركز حمد كانو دوار 17 وصار اسم ابني عند الدكتوره غرفه رقم 5 اليوم تاريخ2/7/2022 اسم الدكتوره تغريد العليان قلت لها عيالي مصخنين والولد جسمه نار والله حتى ماقاست الحراره مجرد شافت عنده احتقان بالبلاعيم عطته بندول وشراب كحه اشتري من برع وشراب اومفيل اعطي عند الراحه المفروض ابني مايطلع اله تنزل الحراره الحين الساعه ١٢ كمادات ومب راضيه تنزل ليش ماعطته مضاد ليش ماخلته في غرفه المعالجه حتى انا قلت لها اليوم قعدت وبلاعمي اتعورني مقدر ابلع ريقي ولا فحصتني ولا عطتني مضاد شنو من وين انروح نشتري ادويه من برع قيمه المضاد ١٠ دينار ليش هاذا التصرف اذا هي خايفه على عمرها لا تي الدوام تقعد فالبيت الحين شنو اسوي مع ولدي ارجع مره ثانيه الصخونه مب راضيه تنزل ليش جذي اتعالج لازم فحص لازم اتقيس الحراره واذا كانت الحراره ٤٠ لازم ماتخلي يطلع برع المستشفى اذا صار شي على ولدي احملها المسئوليه كامله واحمل وزاره الصحه اللي حاطين جذي ذكاتره |
تم الاتصال بالمريضة من قبل رئيس مجلس الإدارة حيث أوضحت بأنها زارت المركز للصحي للعلاج مع أبنائها المهرة وفواز مطر حيث كانوا يعانون من ارتفاع في درجات الحرارة واحتقان في البلعوم وأوضحت بأن الطبيبة لم تقم بقياس الحرارة لهم واكتفت بفحص الحلق للطفل فواز فقط دون فحص البقية... وبالرجوع الى الطبيبة المعنية أوضحت بأنها قامت فحص الطفل وتشخيصه بوجود التهاب فيروسي لايستدعي وصف مضاد حيوي تم تنبيه الطبيبة المعنية ولفت نظرها الى ضرورة أخذ العلامات الحيوية للمريض وخصوصا الحرارة وتسجيلها بالملف الطبي للمريض و كذلك عمل الفحص الاكلينيكي اللازم على أكمل وجه |
MJK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-94201 | 7/3/2022 12:00:00 AM | 7/6/2022 1:06:04 PM | 7/6/2022 12:00:00 AM | |||||
3428 | Hahsim Alalwi | 030106532 | 38057788 | hashimalawi4@gmail.com | تغير الدكتوره في مستيفئ الدير |
تم التواصل مع صاحب الشكوى بخصوص موضوع تغيير الدكتورة وتبين انه مسجل على الدكتورة فروزان ويريد التغير إلى الدكتورة زينب هو عائلتهتم تم إيضاح فكرة مشروع اختر طبيبك للمريض وان الدكتورتين تعملان في نفس الفريق وانه في حال سمحت الفرصة لأي تغيير سيتم التواصل مع المريض كما تم اعلام مسؤول قسم السجلات والقائم بأعمال إداري المركز بموضوع المريض
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NDC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-10863 | 7/4/2022 12:00:00 AM | 7/6/2022 1:21:15 PM | 7/6/2022 12:00:00 AM | |||||
3429 | Nasser Buchiri | 871102633 | 33335154 | nasserbuchiri@gmail.com | السلام عليكم ورحمة الله وبركاته بتاريخ ٢٠٢٢/٧/١ وفي تمام الساعة ١١:٣٠م أحضرت أبنائي لمركز حمد كانو الواقع في منطقة بوكوارة وهم في حالة حرجة أسهال وترجيع والم شديد في البطن وأخبرت موظف المواعيد بهذا فقال لي الموعد الساعة ٢ص قلت له لا يستطيعون الانتظار فقال لي لا يوجد الان دكتور هل من المعقول لا يوجد دكتور للحالات الطارئة هل يعقل اطفال بعمر ٩، ٧، ٥ الانتظار طوال هذا الوقت وهم يتألمون |
تم التواصل مع مقدم الشكوى (السيد ناصر بوجيري ) يوم الاربعاء 6-7-22 الساعه 7:45 مساءا و بعد الاستفسار عن تفاصيل الشكوى و مراجعة الارقام الشخصية للمرضى ابنائه ووقت اخذ الموعد و حالة التصنيف. تبين أن المريض ق حضر الي المركز في الساعه 11:30 مساءا و كانت الشكوي موجههة بالاخص موظف الاستقبال و طريقة تعامله و رده الذى اعتبرها المراجع عدم اهتمام لحالة ابناءة الذى يعتبرها بحالة طارئة و اعطائهم موعد الساعه 2 صباحا , علما بأن الموظف أخبر المريض بأنة يستطيع الذهاب الى قسم التمريض لتصنيف الحالات و ذلك لاعطائهم الاولية في العلاج.
تم تصنيف اثنان من المرضى (اصفر) أي ان يتم معاينهم خلال ساعه و المريضة الثالثة (برتقالي) أي ان تعاين خلال نص ساعة, تم استدعاء المرضى من قبل الطبيب بعد ما يقارب الساعة من التصنيف و تم معاينتهم و تلقوا العلاج المناسب.
تم الشرح للمريض الية المتبعة للتصنيف و ان المواعيد خاصة في الفترة المسائية قد تكون بعيد احيانا كونه مركز يعمل على مدار الساعه الا ان تم التعامل مع حالتة بكل مهنية و تم تقييم حالات الابناء و تم معاينتهم حسب السياسات و الاليات المتبعة للتصنيف. و تم التأكيد ان المركز و ادارته مستمرة في مواجههة التحديات من ناحية بُعد المواعيد و تسهيل الحصول على الخدمة الصحية بكل يسر و ايضا مستمرين في تقديم البرامج و الورشات العمل للموظفي الاستقبال خاصة كونهم الواجههة الاولى للمركز بتهدئة وضع المراجع و مساعدته بكافة الطرق للحصول على الخدمة العلاجية المرجوة. كما تم ابار المريض عن مجالات اخرى قد تسهل عليه الانتظار فترات طويلة منها حجز الموعد عن طريق برنامج صحتي اون لاين او اخذ موعد عن طريق خدمات التطبيب عن بعد.
الختام أثنى مقدم الشكوي على الاهتمام من قبل مجلس ادارة مركز حمد كانو بشأن سرعة الاستجابة للشكوى المقدمة و الخدمات الصحية المتواصله على مدار الساعه. |
HKC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-62499 | 7/3/2022 12:00:00 AM | 7/7/2022 7:52:38 AM | 7/7/2022 12:00:00 AM | |||||
3430 | Abdulla Marzooq | 880803312 | 97333288893 | M.aushte@gmail.com | الاسم: عبدالله احمد علي حسين الرقم الشخصي : 880803312 رقم التلفون: 33288893 المشكلة: التعامل السيء من أحد أطباء مركز كانو الصحي في النويدرات يوم الاحد تاريخ: 4/7/2022 وقت الموعد : 18:05 المتواجد في غرفة 12 اسم الدكتور (مازن مشهداني) دخلت على الطبيب وعندي بعض الاعراض المرضية 1- عدم الترحيب بي كمريض 2- عدم سؤالي عن حالتي الصحية الا بعد مدة وبصورة غير معهودة 3- عدم التشخيص والاكتفاء بتشخيص دكتور اخر قبل يوم وجهت كذا سؤال لدكتور والاجابة واحدة (تعال باجر) شوف ويش يقولون ليك وللعلم كانت حالتي الصحية متعب من المرض والعمل واحتاج لتشخيص وانا بكوني مريض مراجع لم اتلقى اي نوع من انواع الرعاية الصحية من قبل هذا الدكتور (مازن مشهداني) |
تم التواصل من قبل رئيس مجلس الادارة مع الدكتور مازن وانكر انه تصرف بطريقة غير لائقة مع المريض ثم تم التواصل مع المريض وأخذ التفاصيل منه ووتكملة العلاج وعمل اللازم |
AAK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-16683 | 7/4/2022 12:00:00 AM | 7/7/2022 1:09:53 PM | 7/7/2022 12:00:00 AM | |||||
3431 | Nasr Salman | 820503916 | 97333847502 | nasrjaffar82@hotmail.com | السلام عليكم في يوم الجمعة الموافق ٢٤/٦/٢٠٢٢ ذهبت الى مستشفى الشيخ جابر ال احمد الصباح في تمام الساعة السابعة ونصف وكان موظفي الاستقبال ودودين ومتعاونين لما رئو والدتي مريضة ولاتستطيع المشي وقالو لي اذهب لتمريض وخد لك كرسي متحرك لكي تنقل والدتك ولكن وادتي لم تقبل لعزت نفسها وانا اصطحبتها الى الطبيب المعالج غرفة رقم ١٠ و أسم المكتوب على الغرفة الدكتورة عفاف عبدالله ولما طرقت الباب عليها قبلتي بكل جفاف وقالت لها ان والدتي تعبانة وادا يوجد مجال للكشف عليها وقالت انتظر او اذهب الى الطوارئ وهم يقررون ادا كانت تحتاج الكشف الطارئ ونا اخبرتها انها لاتستطيع المشي بسبب اللام اسف الضهر ولكبر سنها ولم يكن المكان مزدحم وكانت فضة بأسلوبها اتمنى ان يكون في نفس المستشفى رقابة لمحسبة الاشخاص و واغلقت الباب ونتظرت لوقت حتى تستدعي والدتي ولم تكن متعاونة ابدا ولم تحترم والدتي لكبر سنها حتى والدتي لم تخبرني بما حصل بتفصيل ماجرى داخل الغرفة اتمنى اخطار الطبيبة. |
تم التواصل مع الطبيبة المعالجة و نقل جميع ملاحظات المراجع فذكرت ان المريضه كان موعدها على غرفتي الساعه 8:12 و لما فتح ابنها الباب على غرفتي اعلمته بضرورة الانتظار لما كنت اقوم بواجبي تجاه مريض سابق مصنف كحالة طارئة لاستكمال تدوين الملاحظات المهمة في الملف الالكترونى. لذلك طلبت من ابن المريضة الانتظار حتى يتم استدعائهم او التوجه الى قسم التمريض مباشرة لمعاينة حالته و تصنيفها اذا كانت الحالة الطارئة و لكن لم يذهب . و من ثم تم استدعاء المريضة و معالجتها قبل الوقت الساعة 7:52 و بما يقتضيه من اخلاقيات المهنه.
و من قبلنات تم شكر السيد ناصر على ابداء الملاحظات اللتي تساهم في تطوير خدماتنا الصحية و اخباره بالرد والاجراء المتخذ:
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SJC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-82292 | 6/26/2022 12:00:00 AM | 7/7/2022 1:39:55 PM | 7/7/2022 12:00:00 AM | |||||
3432 | Habib Hussain | 800703677 | 97333336216 | zahraaman963@gmai.com | انا مريض سكلر كنت ولمدة 7 سنوات على خطه علاجية جعلتني بعيدا عن التردد والتنويم في الطوارئ ومنذ 1/2021 تم ايقاف ابره وحده من الابرتين اللي كنت اخدهم في المركز الصحي التابع لي والآن سنة ونص تقريبا ووضعي الصحي غير مستقرو يستدعي الدخول المتكرر للمستشفى للترقيد وهذا دليل تأثير ايقاف الابرة بسبب مشاكل العظام وارتجاع المريء والتهاب المعده المزمن وهذه مضاعفات مرض السكلر وهي آثار مزمنة بل انها تزايد مع مرور الزمن فوضعي الآن اسوأ منه قبل ٧ سنوات ومع هذا تم ايقاف جزء من العلاج واليوم مع آلام التهاب المعدة وارتجاع المريء لا استطيع ان اخذ المسكنات الحبوب عن طريق الفم وفي 4/2022 قمت بعملية منظار وتم تشخيصي بالتهاب مزمن في المعدة ونصحني الاستشاري الذي يتابع حالتي الصحية بعدم تناول حبوب المسكنات لانها تسبب لي الالالم الشديدة في البطن و اللوعة وأنا أطالب برجوع علاجي السابق كأبرتين في المركز الصحي رجوعا الى ملفي الصحي والتقارير والأشعة الحديثة حيث لدي تقرير من اللجنة نفسها تبين عدم استقرار وضعي الصحي مع ذكر مشاكل العظام وهذا دليل على أن تغيير علاجي لم يكن استنادا على وضعي الصحي وهو قرار أثر على حياتي |
تم الاتصال بتاريخ 7/7/2022 الساعة 13:00 حيث ذكر السيد حبيب ان الشكوى مقدمة لعيادة السكلر بمستشفى السلمانية و ذلك بخصوص التغيير في خطة علاج المريض من قبل المختصين في عيادة السكلر و ليست لها علاقة بمركز الشيخ جابر الصحي. وقد تم شكر المريض على ابداء الملاحظات وتم اخباره بانه سيتم ارسال الرد لتحويل الشكوى الى الجهة المعنية بمستشفى السلمانية للنظر فيها و عمل اللازم بما يتوافق مع حالته الصحية. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-36217 | 7/6/2022 12:00:00 AM | 7/7/2022 1:52:19 PM | 7/7/2022 12:00:00 AM | |||||
3433 | nader alsayed | 791202640 | 97339944459 | sayed.nader.s@gmail.com | توجهت لمركز المحرق للتسجيل والدخول على طبيب لأتفاجى بقرار انه انت محول من مركزك الصحي ولا يمكن تسجليك على برنامج طبيب العائلة وانما تدخل عاى طبيب واحد معين (ناويد) فوافقت عليه ولكن عندما طرقت الباب كان كلامة انت سكلر وانا ما اعالج ومنو اللي سجلك وليش ياي قلت لن المركز اجبرني عليك فأجاب ما عندي ليك حل إلا بعد ما يسكر المركز تروح مركز الحالة لاني ما اعالج ولا تسجل على. وكان المريض فاضي عشان ينتقل من مركز لآخر نرجو من المركز إما ادخالنا في البرنامج او تخصيص دكتور يتعامل مع مرضى السكلر بصورة لائقة . وليس ذنب المريض المحول ان لا يكون له طبيب يقدره ويحترمه خصوصا ان المرضى السكلر المحولين لا يتجاوز ال٦ فقط . وفي حال لا يوجد تجاوب يحق للمريض عرض مشكلته لحلها من قبل الوزارة على هذا البرنامج |
تم التواصل مع العميل نادر السيد الذي بين بأنه كان مسجل هو و زميلة (مرضى سكلر) على د ناويد الذي رفض كتابة حقنة الفنرغان بصورة دورية لهم و اخبرهم بأن يتوجهوا الى مركز الحالة او يسجلون على طبيب آخر و عبر بأن إسلوب الطبيب كان جافا و غير لائق. تم التوضيح للعميل بأنه كانت هناك رسالة واضحة من جميع أقسام مركز المحرق الصحي بأنه بدأ من 1/7/2022 سيتم تحويل جميع مرضى السكلر الذين كانوا يأخذون حقنهم من المحرق إلى حالة بوماهر و كان عليهم التوجة من أول يوم من شهر 7 إلى الحالة حيث إن في مركز المحرق سيتم البدء بالتسيير الذاتي و إختر طبيبك و ستكون الأولوية في المواعيد لأهالي المنطقة و إن أطباء العائلة سيكونون ملتزمين بمتابعة البحرينيين المسجلين على مركز المحرق فقط و طبيب الشفت إذا رفض وصف حقنة الفنرغان فهو ملزم بتطبيق التعليمات الإدارية و الدليل الإرشادي المتبع لوصف حقنة الفنرغان. و تم التوضيح للعميل بأنه علية التوجة لمركز الحالة او جدحفص التابع له لأخذ الحقن المطلوبة و تم التنبية على الطبيب بحسن إستخدام الإسلوب المناسب في التعامل مع المرضى أبدى العميل شكرة على التعاون و سرعة الإستجابة |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-02626 | 7/7/2022 12:00:00 AM | 7/7/2022 2:03:04 PM | 7/7/2022 12:00:00 AM | |||||
3434 | جاسم مرهون | 951208217 | 97336405559 | j.marhoon95@gmail.com | أود أن أقوم بتقديم شكوى على أحد الموظفين في مركز جابر الصباح الصحي في باربار وذلك بسبب المعاملة التي تعرضّت لها أمي من قبل إحدى الطبيبات في المركز، وتفاصيل الحادثة كالآتي: في يوم الإثنين 20 يونيو 2022 قامت أمي بحجز موعد ووقت الموعد كان 8:10 ص على غرفة رقم 9 ( د. زينب حبيل)، وعند الساعة الثامنة ذهبت أمي إلى قاعة الانتظار وبعد خروج إحدى المراجعات من الغرفة قامت أمي بطرق باب الغرفة والدخول وسؤال الطبيبة بكل احترام ولطف في ما إذا قد أتى موعدها، فأجابت الطبيبة: اطلعي برا، فسألتها أن تقوم بمراجعة قائمة الإنتظار إن كان قد أتى موعدها أم ليس بعد فأجابت بنفس الأسلوب: اطلعي برا قلت لش، فخرجت أمي وبمجرد خروجها قامت الطبيبة بمنادة إسمها، فدخلت أمي مباشرة إلى الغرفة قائلة لها بأن هذا هو إسمي ردت الطبيبة: اسمش مكتوب على جبينش يعني، وقامت برفض معالجتها وتهديدها بتبليغ المسؤولين لإخراجها إذ وصل المسؤولون وقاموا بإخراج أمي وتحويلها لغرفة أخرى. أتمنى من جهتكم الموقرة التحقيق في الحادثة وتوجيه المعنيين لعمل اللازم لما عليه من أثر نفسي على صحة أمي النفسية، إذ كانت عينيها تدمع طوال اليوم بمجرد تذكر الحادثة. |
تم التواصل مع الطبيبة المعالجة و ذكرت في الرد انه كان موعد المريضة الساعة ٨:١١ صباحا من يوم الأثنين. وفي تمام الساعة ٨:٠٢ دخلت المريضة الغرفة بينما كنتُ لا زلت أكتب في صفحة المريض الذي كان قد خرج للتو من غرفتي، حيثُ لم أقم بالمناداة عليها وسألتني المريضة عن وقت موعدها، فأخبرتها أنني لا زلتُ أفتح صفحة المريض الذي خرج من الغرفة ولا يمكنني في نفس الوقت أن أفتح الصفحة الرئيسة التي يوجد بها أسماء المرضى وأوقات المواعيد، وإذا بها تقول : " أنا على عجلةِ من أمري، وإذا لم أدخل الآن فسوف أغادر المركز" . فقلتُ لها : “اطلب منك ان تنتظري، أريد أن أكمل صفحة المريض وسوف أنادي على المرضى حسب ترتيب مواعيدهم" حيث أنني لاأعرف المريضة مسبقا،ً ولا أعرف أسمها. فما إذ انتهيت من صفحة المريض حتى قمتُ بالنداء على حسب القائمة عندي، وإذا بها تدخل وتقول : " لماذا لم تدخليني من قبل؟! " فقلت لها: " أنا لا أعرف أسمك ولا أعرف ما هو اسم المريض التالي والاسم غير مكتوب على جبين الانسان كيف اعرف اسمك ولا أستطيع أن أدخلك الغرفة وأنا لا أعرف متى وقت موعدكِ، وأنه من غير المنصف أن أدعك تجلسين على حساب وقت موعد مريض آخر". في الوقت الذي دخلت فيه الغرفة توجهت مباشرة ووقفت أمام طاولتي مباشرة وهي تمسكُ جفنها السفلي الأيسر وتقول ليا كتبي لي العلاج " . فهل هذه الطريقة الصحيح والمثلى لمعاينة المريض! ، فقلتُ لها : " اجلسي على الكرسي حتى أفحصكِ"، فأنا لم أرفض علاجها، بل كنتُ على أتم الإستعداد لفحصها، فأنا أعلم بالعلاج المناسب لها وليست المريضة نفسها من تخبر الطبيب بالعلاج. وما أن طلبتُ منها أن تجلس على الكرسي للفحص وإذا هي تقوم بالصراخ عليَّ بصوتٍ عالٍ جداً وكررت هذه العبارة مرتان : " أبني مهندس كبير ولا أريد أن أتأخر" مع العلم أنني قمتُ بالنداء عليها قبل موعدها ب ٦ دقائق فقلتُ لها : " أرجوكِ لا تصرخين!" ولكنها استمرت في الصراخ بطريقة غريبة جداً لا تليق بوجودنا في مؤسسة حكومية وأخبرتها أن تخفض صوتها وإلا سوف أنادي برجل الأمن، إلا أنها استمرت في الصراخ مما اضطرني لمناداة رجل الأمن عبر جهاز الانتركوم لأنني خفتُ على نفسي من الأذى منها، وقد سمع جميع من في المركز صوتُ صراخها العالي لدرجة أن معظم الطبيبات قد أتين الغرفة ومع هذا استمرت في الصراخ أمامهن ! وقد قامت بالصراخ أيضا خارج الغرفة وعلى مسمع من جميع المرضى ورجل الأمن ومساعد الخدمات الطبية : " أن هذه الدكتورة مغرورة وقليلة أدب !" . ختاما،ً فهي تعلم وقت الموعد وإنما تريد أن تدخل قبل وقتها لأن أبنها " مهندس كبير ولا تريد أن يتأخر" حسب قولها الذي كررته أكثرمن مرة. من جهتنا تم التواصل مع حارس الامن المناوب و ذكر انه توجه الى غرفة الطبيبة بعد سماعه النداء في الجهاز, و تصرف بتهدأة الموقف بين الطبيبة و المريضة و اخراج المريضة الى قاعة الانتظار و الجلوس لحل المشكلة. و بالفعل تم اعطاء المريضة موعد على طيبة اخرى و تمت معاينتها و علاجها.
و من قبلنا تم شكر المراجع على ابداء الملاحظات اللتي تساهم في تطوير خدماتنا الصحية. وان الطبيب دائما يضع في الاعتبار مصلحة المريض و المركز مفتوح لتقديم الخدات الصحية محافظين على حقوق المرضى . و في نفس الوقت نرجو من المرتادين اتباع القوانين و الارشادات و منها عدم طرق و فتح الباب على الطبيب قبل المناداة و في حال اي تأخير في الموعد التوجه الى قسم السجلات لأتخاذ الاجراء و التواصل مع الطبيب لمعرفة سبب التأخير. و تم توجيه جميع الملاحظات المذكورة الى الطبيبة المعالجة و خصوصا الابتعاد عن اسخدام اي عبارات يمكن تسئ فهمها من قبل المراجعين. |
SJC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-10640 | 6/22/2022 12:00:00 AM | 7/7/2022 2:45:03 PM | 7/7/2022 12:00:00 AM | |||||
3435 | منى داوود | 35371165 | شكر للدكتورة عائشة الحمادي ولها كل الحب و التقدير و الاحترام |
تم تقديم رسالة شكر للدكتورة عائشة الحمادي |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-07-83253 | 7/4/2022 12:00:00 AM | 7/13/2022 8:56:56 AM | 7/5/2022 12:00:00 AM | ||||||||
3436 | Hussain Ahmed Sidiqui | non | 35098036 | Hussainsiddiqi143@gmail.com | Too Much Disappoimted from Naim Hospital Staff I came with svere Pain in my Ribs but no one is ready to attend me and asked to go to jidhafs health center whereas my health center Is Naim |
تم التواصل مع المريض وتبين أنه قدم للمركز بعد السادسة مساءاً وكانت المواعيد قد انتهت وعند التسجيل حولوه للتصنيف وتم تصنيفه علي أنه حالة اعتيادية وتم اخباره بإمكانية الذاهاب لمركز جدحفص الصحي، وكان اعتراضه او شكواه أولاً لماداذا يذهب لجدحفص في حين ان عنوانه علي مركز النعيم وكان اعتراضه ثانياً علي التصنيف ولماذا تم تصنيفه انه حالة اعتيادية، لذا تم التصال فيه من قبل اداري المركز وتم التوضيح له آلية تسجيل المرضى في حال انتهاء المواعيد في مركز النعيم الصحي كما تم التواصل معه من قبل التمريض وتم توضيحة طريقة وىلية التصنيف، بدوره تفهم الأمر كما توجيه الموظفين تسجيل وتمريض بضرورة شرح الآلية للمريض حتى يكون علي بينة وعلم بجراءات التسجيل والتصنيف. |
NHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10195 | 10195 | 22-07-39925 | 5/29/2022 12:00:00 AM | 7/13/2022 10:50:16 AM | 6/7/2022 12:00:00 AM | |||||
3437 | Mohamed ALKHAYAT | 890807850 | 97335571557 | balkhayat1989@gmail.com | سلام عليكم طاف موعدي في مستشفى bbk. الحد الصحي لظروف العمل وتوجهت مرتين الالتقاء بالطبية الا انه غير متواجدة فقط يومين في الاسبوع توجهت الى الصيدلية الاستلام الدواء الى اقرب موعد يوم الاحد مع الطبيبة الا انه لم يتم صرف الدواء من قبل الصيدلية بحجة ماعندك balance والطبييبة نوهت مسبقا إذا في شي خل يتواصلون معاي الصيدلية إذا أنا محد خبرهم ولاتوقف الدواء منك ومن نفسك لانه فيه اغراض حاد مع الاسف اخبرتهم هالكلام ولم يكون متعاونين مطلقا .وشافاكم وعافاكم الله من كل مكروه وشر |
تم التواصل مع المريض محمد الخياط على رقم التواصل35571557 في يوم الاربعاء الموافق 13/7/2022 الساعة 13:31 من قبل رئيس مجلس الادارة الدكتورة هناء الفايز تم الاستماع الى المريض بانه تم حل مشكلته في نفس اليوم بعد التواصل مع الطبيبة المعنية و لديه موعد قريب مع الطبيبة اماني الصباغ |
BKH | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-65433 | 7/13/2022 12:00:00 AM | 7/13/2022 2:26:55 PM | 7/13/2022 12:00:00 AM | |||||
3438 | Salman Awal | 800208439 | 97332327003 | yarevan80@gmail.com | نحتاج نظرة فاحصة و متابعة لمركز جابر الصباح في جنوسان ؛ من حيث العمل و جودته ، و المواعيد ، ذلك اننا حينما نتوجه لموعد خصوصا بعد الساعة ١١ فان الوقت الذي يعطوننا اياه غالبا في منتصف الليل و العذر دوما انه لا توجد مواعيد شاغرة ، و في اوقات كثيرة و باطلاعنا على مكان انتظار المرضى لا نجد اي مريض بعد الساعة ١ على الرغم من ان المركز يفتح ابوابه ٢٤ ساعة فحبذا لو تتم متابعة ملف المواعيد بالمركز |
عملينا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم،، ونوكد لكم حرصنا على تقديم أفضل الخدمات للجميع، سيتم تحسين عدد القوى العاملة لاستيعاب طاقة العمل ونعتذر لوجود عدد أقل في الفترة الحالية. شاكرين ثقتكم بخدماتنا وتواصلكم معنا عبر برنامج تواصل. |
SJC | Administrative | Complaint | Workforce Shortage | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-66510 | 6/30/2022 12:00:00 AM | 7/13/2022 2:46:39 PM | 7/13/2022 12:00:00 AM | |||||
3439 | لا يوجد | لا يوجد | لا يوجد | المكان حار والرجاء التطويل على التكييف |
لا يزال التواصل مستمر مع قسم الصيانه لعمل اللازم |
SJC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-07-85893 | 6/20/2022 12:00:00 AM | 7/13/2022 2:51:16 PM | 6/20/2022 12:00:00 AM | ||||||
3440 | Nasser Abdulhassan | 33666190 | nasser_abdulhassn@hotmail.com | Nursing while taken my medicine an nursing section I notics the bed without planket and dirty only covered by tissue |
تم التواصل عدة مرات مع المريض ولم يتم الرد(مغلق) ونظرا لفترة كورونا التي نمر بها يتم استخدام مادة PAPER ROLL وتبديله بين المريض والآخر. كما هو موصى من قبل فريق مكافحة العدوى. |
SJC | Administrative | Complaint | Facilities and Services | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-07-57560 | 6/20/2022 12:00:00 AM | 7/14/2022 12:24:24 PM | 6/20/2022 12:00:00 AM | ||||||
3441 | جلال جعفر عبدالحسين | 32295888 | الموظفة تهدد يانها لا تخاف من محاسبتها التاريخ 30/6/2022م الساعة 10مساءً . الموظفة في صيدلية مستشفى جابر الصباح غير محترمة تفتقر بالتعامل بمهنية مع المريض ترفع صوتها وتهدد بسبب أني أعطيها البطاقة وهي ترفض استلامها ولا أدري لماذا ولا أدري يجب علي عرض البطاقة |
تم تحويل الشكوى الى ادارة الصيدلية لاتخاذ الاجراء المناسب |
SJC | Administrative | Complaint | Behavioral | Pharmacy | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-07-32034 | 6/30/2022 12:00:00 AM | 1/2/2023 12:39:59 PM | 6/30/2022 12:00:00 AM | |||||||
3442 | أحمد علي جاسم | 39692581 | لا يوجد دكاترة أو أطباء يكفون إالى معالجة المرضى في هذا المركز.وزارة الصحة |
SJC | Administrative | Complaint | Appointments | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-07-75161 | 7/5/2022 12:00:00 AM | 7/14/2022 6:55:52 AM | 7/14/2022 12:00:00 AM | ||||||||
3443 | سيدعلي سيدجعفر | 39156487 | قسم الاشعة: احتجنا لأخذ صورة للأشعة ولم يتم بسبب خلل في السستم |
تم التواصل مع المريض وقد تم التوضيح له ان صورة الاشعه تحفظ في الجهاز 3 أيام تقريبا وتنمحي تلقائياً |
SJC | Administrative | Complaint | Facilities and Services | Radiology | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-07-10360 | 7/5/2022 12:00:00 AM | 7/14/2022 7:01:01 AM | 7/6/2022 12:00:00 AM | |||||||
3444 | لا يوجد | 39821991 | الحمام قذر في زمن وباء ولا يوجد حبة السيفون 29-6- الساعة 2:50 ظهرا |
لا يرد |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 22-07-15113 | 6/29/2022 12:00:00 AM | 7/18/2022 12:11:44 PM | 7/18/2022 12:00:00 AM | |||||||
3445 | حوراء ابراهيم علي | 34541991 | تاريخ 9-7-2022 - الوقت: 5:15 دقيقة الاسم غير معروف بس الاهمال كان لدى الموظفة كانت على اللوحة المعلقة على الباب زهراء رقم وتغيرت دكتورة غرفة (4) بعد دخولي على دكتورة غرفة (4) قالت 10 دقايق لي كتبت لي على من الادوية وقامت تارسلني لتخطيط القلب وعندما رجعت لا يوجد أحد وانتظرت وبعد ذلك ذهبت الرسبشن وقالو قد انتهى دوامها وارسلوني لغرفة اخرى وتفاجئت بعدم كتابتها لاي من الأدوية الخدمة فاشلة جدا جدا. |
تم الاتصال لاكثر من مرة دون رد |
MJK | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-07-40338 | 7/9/2022 12:00:00 AM | 7/18/2022 12:01:45 PM | 7/17/2022 12:00:00 AM | |||||||
3446 | Mohamed Alghatam | 620119390 | 97334660660 | mohamed_alghatam@hotmail.com | عملت فحص للزواج لدى مركز الشيخ عبدالله بن خالد بالرفاع الصحي وتم ختم الاوراق من دون توقيع لسبب ان الطرف الثاني خارج البلاد الا ان وزارة الخارجيه رفضت التصديق عليها لعدم وجود توقيع ولا شعار حكومي ملون مجرد صوره مختومه انا ودي اعرف جلالة الملك وولي العهد رئيس الوزراء اما امروكم بتسهيل أمور المواطنين لماذا نشغلهم بنا وانتم من يجب أن تعملوا لنا وما وضعتم في مناصبكم الا خدمة لنا فتبوأو مكانكم عند الله يوم الحساب لا ينفعكم منصب ولا مال حسبي الله ونعم الوكيل فيكم |
تم التواصل مع المريض بخصوص الشكوى اليوم الساعة 11:17 و تم ابلاغة بان وزرارة الخارجية لديها أسماء معينه يسمح لهم بالتوقيع و قد تم ارسال الأسماء المعنية و قد قمت بالأمس بختم ورقتة و تفهم المريض الموضوع بانه الاجراء المتبع |
SABKAK | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-06446 | 7/13/2022 12:00:00 AM | 7/14/2022 11:43:49 AM | 7/14/2022 12:00:00 AM | |||||
3447 | Mariam Ebrahim Albaqali | 931011477 | 97333472877 | umhbib33@gamil.com | بسم الله الرحمن الرحيم السلام عليكم ورحمه الله بعد التحيه والسلام نتقدم أولا بجزيل الشكر والامتنان للقائمين والعاملين في برنامج تواصل على الخدمة المقدمة لكافة المواطنين من خلال هذا البرنامج . ونود في رسالتنا هذه نحن مرضى السكلر التابعين لمركز سترة الصحي ان نُقدم التهنئة للدكتورة مناهل الوداعي لمنصبها الجديد مسؤولاً لمركزنا الصحي ونتمنى لها التوفيق والسداد وحسن الأدارة . ومن هذا المنطلق نتقدم أيضا بالشكر الجزيل لمسؤول التمريض "برذر حسين" لعملة الدؤوب والواضح وسعيه لتوفير افضل وأحسن الخدمات لنا نحن مرضى السكلر . فخورين جدا بالطاقم التمريضي التابع لمركزنا الصحي ، لدينا ممرضات ملاك رحمة بكل ماتحملة الكلمة من معنى . هذا مالزم ،، وكل عام وأنتم بخير عيد اضحى مبارك . |
تم ايصال التهنئة لرئيس مجلس الإدارة بالإشارة إلى الشكر المقدم من العميل / مريم إبراهيم لطاقم التمريض بمركز سترة الصحي وبالأخص لمشرف التمريض السيد / حسين إبراهيم ، نفيكم علما بان خدمات التمريض تسعى دوما لتقديم أفضل الخدمات العلاجية ، وتسعى دوما بان تكون عند حسن ظن الجميع. |
SHC | Administrative | Suggestion | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-73488 | 7/13/2022 12:00:00 AM | 7/14/2022 11:53:29 AM | 7/14/2022 12:00:00 AM | ||||||
3448 | nader alsayed | 791202640 | 97339944459 | sayed.nader.s@gmail.com | سيادة الدكتورة لولوه شويطر المحترمة. رئيس المراكز الصحية . ارفع لكم خطابي راجيا النظر في امري خاصا ومرضى السكلر بشكل عام، حيث اني اتردد يوميا على المركز الصحي صباحا ومساءا لأخذ المسكن المسجل لي من عيادة السكلر ويستعدي ذلك الدخول على الطبيب من اجل كتابة ابرة الفارجن فقط، ولكوني اعمل موظف في الدولة ولستهيل الامر علي فقد حصلت على اجازة للتحويل إلى مركز اخر (المحرق) . وكانت امرونا على خير حتى تم تطبيق برنامج اختر طبيبك بالمركز واخبرونا انه من يوم تطبيق البرنامج بأنه لا ينطبق على المرضى المحولين وعلينا الدخول على طبيب عام وليس طبيب عائلة ومنعونا من التسجيل حتى بواسطة الكول سنتر الذي كان يسهل امرونا ويختصر الوقت لنا وللمركز والطبيب العام لا يريد علاج سكلر ولا يريد كتابة ابرة الفنارقن واخبرونا بعمل تحويل لمركز حالة بوماهر الذي يطبق البرنامج ايضا وبتنا اللان معلقين بسبب البرنامج علما ان اي طبيب يرفض الدخول عليه بالفترتين او يوميا . والمشكلة لازالت قائمة لي ولجميع مرضى السكلر بسبب البرنامج واصبحنا نبحث عن حل في اروقه الوزارة . فيرجى منكم التكرم بالنظر في مشكلتنا وايجاد لنا حل بالمراكز الصحية. |
تماشياً مع نظام التسير الذاتي لا يمكن التسجيل على الطبيب إلا بعد التصنيف من قبل التمريض إذا كانت الحالة تستدعي ذلك ولا يمكن صرف الإبرة إلا بواسطة الوصفة الطبية الصادرة من الرعاية الثانوية. |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-52927 | 7/13/2022 12:00:00 AM | 7/14/2022 12:45:56 PM | 7/14/2022 12:00:00 AM | |||||
3449 | nader alsayed | 791202640 | 97339944459 | sayed.nader.s@gmail.com | السلام عليكم .. انا مريض سكلر بسبب ظروف العمل . طلبت تحويل لمركز المحرق وبسبب تغيير اوقات العمل بالمحرق . فقد اخرتنا مسؤلة التمريض العودة إلى مراكزنا ... ويجب في حال ان ارت انا ابقى بالمركز كتابة رسالة . فهل يحق لمسؤل التمريض ان يقرر ذلك . ويخبرنا . ولا يوجد اشعار من الوزارة بذلك لنا ولا يوجد شي مكتوب .. يرجى الافادة لانه حسب كلامها انه يجب الرجوع لمركزي الاصلي |
تماشياً مع نظام التسير الذاتي لا يمكن التسجيل على الطبيب إلا بعد التصنيف من قبل التمريض إذا كانت الحالة تستدعي ذلك ولا يمكن صرف الإبرة إلا بواسطة الوصفة الطبية الصادرة من الرعاية الثانوية |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-70943 | 7/13/2022 12:00:00 AM | 7/14/2022 12:53:19 PM | 7/14/2022 12:00:00 AM | |||||
3450 | محمد المرزوق | 970608136 | 97366360993 | Almarzooq.mohamed@gmail.com | السلام عليكم. إلى وزارة الصحة الرجاء النظر في وضع مستشفى جابر الصباح الذي تم تغير اوقات العمل إلى 24 ساعة كمستشفى طوارئ وهذا خطوة جدا ممتازة ولكن ليس منها فائةد بسبب عدم توفير أطباء في الفترة المسائية وانتهى المواعيد بشكل يومي من الساعة 8 تقريباً مساء وتقيم حالة المريض من قبل ممرض وليس طبيب انا الان متواجد بالقرب من المستشفى دخلت في الساعة 1 مساء واخبرني ان انتهت المواعيد اذهب لغرفة التصنيف واخبرتهم بحالتي اشعر بحرارة في القدم وألم وقام الممرض بقياس الضغط فقط واعطاني ورقة خضراء ان حالتي متسقرة ولا يوجد مواعيد اذهب إلى مركزك الصحي في الصباح واكثر من مرة يتكرر عليي الكثير من المواقف في ذلك المستشفى هل يجب ان تخرج روحي ليتم ادخالي على الطبيب وهناك الكثير من الشكاوي على نفس الموضوع واكثر من هذا ولم يتم تغير الوضع لازال هذا هو حالة المركز وهناك اكثر من موقف تعرضت له في هذا المركز اتمنى النظر في موضوعي وموضوع المواطنين ولكم كل الشكر |
عملينا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم،، ونوكد لكم حرصنا على تقديم أفضل الخدمات للجميع، سيتم تحسين عدد القوى العاملة لاستيعاب طاقة العمل ونعتذر لوجود عدد أقل في الفترة الحالية. شاكرين ثقتكم بخدماتنا وتواصلكم معنا عبر برنامج تواصل |
SJC | Administrative | Complaint | Workforce Shortage | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-01810 | 7/13/2022 12:00:00 AM | 7/14/2022 1:06:01 PM | 7/14/2022 12:00:00 AM | |||||
3451 | محمد جاسم | 910402809 | 97366305533 | mj350073@gmail.com | انا مريض كلى سويت غسيل ٧ سنوات و بعدين سويت زراعة كلى في خارج البحرين .. و بشكل متكرر اعاني من التهابات .. بإلاضافة لكوني شخص معاق مقعد من الولاده .. من يومين و انا اعاني من الالتهابات و اروح مستشفيات خاصه على حسابي لتلقي العلاج لكن ما استفدت .. اليوم رحت المركز الصحي لمدينة حمد و قابلت الدكتور الطريفي غرفه رقم ١٠ تقريبا الساعه ١١ و شي .. و قلت له ابي اجارة تعبان و شرحت له الموضوع و رفض قلت له خلاص عطني التقارير الي انا احضرتها وياي عشان امشي قال لا انت لا تستعيل و انت بتقعد هني دقيقتين و انا الي بجوف ٧٠ واحد بطريقة عصبيه .. هل الدكتور اذا ما يبي يشتغل يطلع الضغط على المريض و يتهمه ان متسيب و ما يبي يأدي واجباته ! انا ابي اقدم شكوى على الدكتور لانه اهانني و تعصب علي بغير حق و اتمنى يكون في رد جريب . |
ردا على الشكوى المقدمه من السيد محمد جاسم و يحمل الرقم الشخصي 910402809 فقد تم التواصل معه و أخذ فحوى شكواه. و قد تبين بأنه حضر قبل الموعد المحدد له في النظام الالكتروني بقرابة الساعتين و نصف حيث ان موعده الساعة 14:29و قد حضر الساعه 11:44 و تم إدخاله من قبل الطبيب المعالج و حصل على الخدمه كامله كما تم إعطائه الاجازه المرضيه. تم ارسال الشكوى الى الطبيب المعني الذي أكد بأنه أعطى الخدمه كامله |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-01195 | 7/14/2022 12:00:00 AM | 7/14/2022 1:39:47 PM | 7/14/2022 12:00:00 AM | |||||
3452 | Ahmed hassan Nasser | 790506726 | 97337796202 | a36662654@icloud.com | الرجاء ملاحضة الدكاترة لانهم مافي احد يلتزم بدوامه انا جيت المستشفي لحالة طواري وتحولت علا غرفة رقم خمسة كل مرة نفس الموقف دوام الدكتور ١١ لازم يجي متأخر ويأخرك علا الموعد اذا ما عندهم احترام للمرضي ولا للوقت |
تم التواصل مع مقدم الشكوى و ذلك في الساعة الواحدة بعد الظهر بتاريخ 14 يوليو 2022 حيث تم الاستماع الى المريض الذي طلب لفت انتباه الأطباء للالتزام بمواعيد التواجد في العيادة ومواعيد المراجعين. تم أخذ حيثيات الشكوى و جميع التفاصيل من قبل المراجع. وتم توضيح بأن الأطباء ملزمين قانونيا بالحضور في أوقات الدوام الرسمي و يتم مراقبة أوقات الحضور والانصراف عن طريق البصمة الالكترونية و يتم محاسبة ولفت نظر من يتكرر عنده التأخير. و سيتم ايضا التواصل مع الطبيب المعني و بقية أطباء المركز للتأكيد على ضرورة الالتزام بأوقات الدوام الرسمي و محاولة الالتزام قدر الامكان على وقت الاستشارة. ولقد تم اطلاع المراجع على الاجراء المقرر اتخاذه وتمت الموافقه عليه . |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-83843 | 7/13/2022 12:00:00 AM | 7/14/2022 2:41:43 PM | 7/14/2022 12:00:00 AM | |||||
3453 | Muneera Othman | 530115050 | 97336366200 | muneeraothman1953@gmail.com | الي مديرة مركز مدينة عيسى الصحي اود ان اشكركم على النظافة وحسن المعاملة من جميع الموظفين وشكر خاص جدآ للدكتورة ايناس العكري على حسن تعاملها واهتمامها بالمرضى ونبل اخلاقها ... حقيقة اهنئكم بها تحياتي واحترامي |
عملينا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم ونؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع، نشكر مقترحكم الذي يرمي إلى توجيه الشكر والعرفنان إلى الدكتورة إيناس العكري. شاكرين ثقتكم بخدماتنا وتواصلكم معنا عبر برنامج تواصل. |
IHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-30929 | 7/13/2022 12:00:00 AM | 7/14/2022 2:47:35 PM | 7/14/2022 12:00:00 AM | ||||||
3454 | JAFFER AL ASFOOR | ----- | 33881889 | بدية شكر المريض المركز وبالخصوص عيادة السكر على الخدمة والجهد المبذول ملاحظته بخصوص التفريق بين المرضى وبين الاخرون الذين يستلمون مستلزمات السكر للتنظيم والتسريع في عملية الاستلام |
تم الاتصال بالمريض واشعاره بانه سيكون هناك تنظيم في توفير مستلزمات السكر بطريقة منفصلة مما يسهل عملية التسليم |
SHC | Administrative | Enquiry | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 22-07-32095 | 6/29/2022 12:00:00 AM | 7/17/2022 9:50:08 AM | 7/7/2022 12:00:00 AM | |||||||
3455 | JAFFER AL ASFOOR | ----- | 33881889 | بدية شكر المريض المركز وبالخصوص عيادة السكر على الخدمة والجهد المبذول ملاحظته بخصوص التفريق بين المرضى وبين الاخرون الذين يستلمون مستلزمات السكر للتنظيم والتسريع في عملية الاستلام |
تم الاتصال بالمريض واشعاره بانه سيكون هناك تنظيم في توفير مستلزمات السكر بطريقة منفصلة مما يسهل عملية التسليم |
SHC | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 22-07-88864 | 6/29/2022 12:00:00 AM | 7/16/2022 6:42:34 PM | 7/7/2022 12:00:00 AM | |||||||
3456 | زهرة الحداد | 33480001 | افادت المريضة بان الطبيب لم يحضر على وقت الموعد وانه لم يعالجها على اكمل وجه كما اخبرها الطبيب بان ترجع له في المره القادمة لمناقشة موضوع الالم لان هناك مرضى ينتظرون دورهم |
تم رفع الشكوى الى رئيس مجلس الادارة للتحقق والافادة والتواصل مع المريضة حيث افادت بانها كانت تعاني من ارتفاع الحرارة وانها ترجف وان الطبيب لم يفحصها وقد حضرت اليوم التالي ولقت العلاج من الدكتورة ايناس اكدت الطبيبة رئيس مجلس الادارة بانها ستجتمع مع الطبيب المعني (د.وائل ) للافادة بخصوص الشكوى افاد الطبيب بالتالي انه تم علاج المريضة على الوجه الاكمل المريضة تطرقت الى مواضيع ثانوية كان هناك ازدحام شديد من المرضى المنتظرين المريضة لم تبلغ منصة عيادة FLU STATION باعراضها الحقيقية الطبيب عامل حسب الاولويات الخاصة للحالات الطارئة تم الشرح للمريضة من خلال مسئولة الاطباء
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SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 22-07-27145 | 4/24/2022 12:00:00 AM | 7/16/2022 7:10:10 PM | 5/1/2022 12:00:00 AM | |||||||
3457 | عبدالنبي عباس حسين | n/a | 36767123 | no@email | يجب أن يكون الدواء متواجد طوال الوقت في الصيدلية حيث أنه دائماً غير موجود (Layrica) |
تم التواصل مع المريض و إخباره أن الدواء لم يكن متوفر لدى المخازن الرئيسية. و قد استلمه من مركز السلمانية الطبي حيث ان الوصفة صادرة منهم. |
BQC | Proffesional | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 22-07-51904 | 7/5/2022 12:00:00 AM | 7/17/2022 5:08:10 PM | 7/13/2022 12:00:00 AM | |||||
3458 | بو عهد | لا يوجد | 00973-33327145 | alrayashi@hotmail.com | لوحظ تزايد وقوف المراجعين في قسم السجلات - ويرجى توفير الكراسي في قسم عيادة الاسنان في وقت الذروه مع الشكر. |
تم التواصل مع المراجع واخباره بان تم تقليل عدد الكراسي بسبب جائحه كورونا ولا يجب تجمع المراجعين في قاعه انتظار قسم الاسنان ويجب وجود التباعد بينهم . ولهذا فان اعداد الكراسي قليله وسيتم استرجاع كراسي الانتظار السابقه وقت الانتهاء من جائحه كورونا |
HKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-07-37402 | 7/17/2022 12:00:00 AM | 7/18/2022 8:21:20 AM | 7/18/2022 12:00:00 AM | ||||||
3459 | -- | ---- | 36295347 | تغير نوع الحفضات الموجد حاليا الى ماركة TENA BANT وذلك اسهل في اللبس |
تم اتصل الى صاحب المقترح بان سوف يتم رفع المقترح الى الجهة المختصة وسيتم انظر |
ZHC | Administrative | Suggestion | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 22-07-24309 | 7/18/2022 12:00:00 AM | 7/18/2022 1:17:03 PM | 6/22/2022 12:00:00 AM | |||||||
3460 | فاضل عباس علي | 33655255 | انا مريض سكر النوع الاول واخذا العلاج بالاضافة الي اشرطة السكر والابر مؤلمه جدا وسيئي وقد اخبرت التمريض بذلك اكثر من مرة واشتري الاشرطه من الخارج |
تم ابلاغ المريض ان هذا النوع هو المتوفر حاليا في المخازن وانه سوف ترفع شكواة الي ادارة التمريض لمناقشة الشكوي. وشكر المريض اهتمام المشرف بالرد على شكاوي المرضي. |
NDC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-07-23618 | 7/7/2022 12:00:00 AM | 7/19/2022 8:05:21 AM | 7/18/2022 12:00:00 AM | ||||||||
3461 | Khadija Radhi | 920500617 | 97338384771 | خلال الفترة المسائية من اليوم الاثنين 27 يونيو 2022 توجهت لمركز جدحفص الصحي اعاني من آلام شديدة في الظهر وانتفاخ في الرجلين بسبب اني حامل في الشهر الأخير وحصلت على موعد عند الدكتور علي عبدالرسول العكري والذي عاملني بفضاضة شديدة بعد طلبي لإجازة مرضية للعمل دون مراعاة الآلام التي فصلتها له وعلى حد قوله لي أن هذه الآلام المنية لا تستوجب اجازة مرضية. أوجه هذه الشكوى للقائمين على هذه المؤسسة الصحية بمحاسبة الطبيب المذكور لمعاملته الفضه والغير محترمة لي كمريضة ومن ثم مغادرتي المركز دون الحصول على العلاج اللازم ولا المعاملة المحترمة على أقل تقدير منه كطبيب في قطاع صحي حكومي وانتهاكه لحق من حقوقي كمريضة في الحصول على الرعاية الصحية اللازمة.. ولكم جزيل الشكر والتقدير. |
تم التواصل مع المريضه خديجه رضي وتبين انها كتنت تعاني من الام في الساق والقدمين والم عام في الجسم. وكانت تحتاج الى اجازه مرضيه للراحه. ولكن لم يقبل الطبيب اعطائها الاجازه المرضيه. تم التواصل مع الطبيب ومعرفه الموضوع وتفاصيل القصه المرضيه. ومن ثم ارضاء المريضه واغلاق الملف . |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-12044 | 6/28/2022 12:00:00 AM | 7/19/2022 10:19:35 AM | 6/30/2022 12:00:00 AM | ||||||
3462 | حوراء جعفر | 960909494 | 97339799766 | hoor_butaki96@hotmail.com | شكوى متكررة مسبقاً بخصوص مزاجية الأطباء الغير بحرينين في المراكز الصحية حيث عدم وجود الاحترام والتقدير للمريض وعدم وجود السعة ورحابة الصدر في التعامل مع المرضى بسبب توتر وارتباك للمريض حيث قام الطبيب برفض حالة ابنتي والتي وصلت درجة حرارتها ال 40 وعدم استيعاب توتر الأم وارتباكها واستثناء الحالة الطارئة والمماطلة بعدم وجود اسم ابنتي في النظام ورفض معالجتها مع العلم بوجود اتصال من قبل قسم طوارئ التمريض بأهمية الحالة ولكن دون جدوى حيث قام الطبيب بالاتصال بالاستقبال والاتفاق معهم برفض الحالة.. ومما أطررنا لأخراجها من مركز انجنير إلى طوارئ مستشفى الملك حمد الجامعي رقم الغرفة 15 الساعة 9:30م تاريخ 20.6.2022 الدكتور صابر حسب أقوال موظف الاستقبال. |
ردا على الشكوى المقدمة من السيده حوراء جعفر(أم المريضة فاطمة محمد نايم(210406992) لقد قمت بالإتصال على مقدمة الشكوى لمعرفة حيثيات المشكلة لقد تلخصت الشكوى ان المريضة كانت تعاني من ارتفاع الحراره وتم تسجيلها على الدكتور صابر في غرفة الكشف ١٥ يوم ٢٠ يونيو في الفتره المسائية وعند ذهاب الام لغرفة الطبيب قال لها ان المريض لم يكن مسجل لديه فذهبوا الي قسم التسجيل. وهناك اخبرهم موظف التسجيل ان المريض مسجل على نفس الطبيب
فذهبوا مره اخرى لنفس الطبيب الذي لم يعاملهم معامله جيده ورفض معاينة المريضة
وعند سؤال الطبيب المعني عن الموضوع قال انهم دخلو عليه عندما كان يعاين مريض اخر في الغرفه ولم يكن المريض قد سجل حينها عليه وطلب منهم مراجعة قسم السجلات وعندما اتو للمره الثانيه عنده تهجموا عليه لفظيا لذا فضل ان يتم تسجيل المريض على طبيب اخر لمعاينته تفاديا لتطور المشكله وقد تم تسجيلها على الدكتور محمود الذي كشف عليها وكانت حرارتها ٣٨ درجه ونسبة الاوكسجين ٩٩٪ وقد اعطى المريضة خافض للحراره وتم ترخيصها من المركز الصحي وكتابة مضاد حيوي لها وخافض للحرارة
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YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-95245 | 6/27/2022 12:00:00 AM | 7/19/2022 10:26:19 AM | 6/29/2022 12:00:00 AM | |||||
3463 | Mohammed Ebrahim | 000102458 | 97336796936 | mohammed906@live.com | السلام عليكم ورحمة الله لقد قمت بزيارة المشفى لمرضى الشديد وتعبي أخذت الموعد غرفة 12 لدى دكتور مازن في مستشفى كانو بالنويدرات ولكن تأخر الطبيب ومن شدة احساسي بالتعب استأذنته بالدخول لانه لا يقوم بمناداة أحد فسمح لي بالدخول ولكن المفاجأة كانت عند جلوسي على الكرسي قال لي باستهزاء انت ثور أحد ناداك!! واخذ نفسه وخرج من الغرفة واتجه لمكان الاستقبال وجلس يتحدث مع بقية الموظفين وانا داخل الغرفة شاهدته عند خروجي هناك بأي حق يتلفظ الطبيب علي بهذه الالفاظ البذيئة؟ وهل تقبل وزيرة الصحة وجلالة الملك المعظم ان يقوم الطبيب بالخروج من مكتبه ليقوم بتبادل الأحاديث مع الآخرين بينما هناك مرضى بحاجة ماسة للعلاج؟ أطالب بحقي كواطن وكمريض بإجراء التدابير والقانون للعلم بأني اتجهت بعد ذلك لمستشفى الهلال لتلقي العلاج |
تم التواصل مع اب المريض مرة أخرى وقد شكر المركز الصحي على الإهتمام بالشكوى وأخذها بعين الإعتبار والمريض على علم بان الدكتور يرفض الاعتذار وقد تقبل المريض هذا الأمر لأن هدفه في الأخير إيصال الملاحظة الى إدارة المركز الصحي بحيث لا تتكرر الحادثة مستقبلا لأنه حريص على سمعة المركز الصحي وقد تم شكر المريض والأب على حسن تفهمهم |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-33234 | 6/16/2022 12:00:00 AM | 7/19/2022 12:43:36 PM | 6/29/2022 12:00:00 AM | |||||
3464 | Zaid Ali | 860802850 | 97339072910 | السلام عليكم ورحمة الله وبركاته استفسار بسيط مستشفى الشيخ جابر يخدم كم منطقة ايام الاجازات شارع البديع كامل مع مدينة سلمان هل تعلمون كم عدد سكان المنطقة المواعيد كله مخلص هل يعقل 18 غرفة فحص فقط دكتورين موجودين هل فاتحين المستشفى اعلان فقط موجود مستشفى 24 ساعة مفتوح ومافي خدمات .. او تضحكون ع عقل اهل المنطقة ناس مافي له دكاتره تشوفه او تنظرون احد يموت وبعدين بيطلع احد المسوالين يتكلم. |
عملينا العزيز، يسعدنا دوما تلقي مقترحاتكم وملاحظاتكم.. ونؤكد لكم حرصنا على تقديم افضل الخدمات للجميع، نشكر مقترحك الذي يرمي إلى زيادة القوى العاملة بمركز الشيخ جابر الصباح الصحي، وسيتم تحسين عدد القوى العاملة لاستيعاب طاقة العمل ونعتذر لوجود عدد أقل في الفترة الحالية شاكرين ثقتكم بخدماتنا وتواصلكم معنا عبر برنامج تواصل |
SJC | Administrative | Suggestion | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-42777 | 6/19/2022 12:00:00 AM | 7/20/2022 8:47:55 AM | 6/19/2022 12:00:00 AM | |||||||
3465 | Nada Al Qassimi | 930107977 | 9735357504 | nada.alqassimi@gmail.com | رفضت الدكتورة اتشوف حالة الوالدة بدون سبب يذكر.. لم ادخل عليها إلا بعد ان طرقت الباب وتاكدت بأنه لا يوجد لديها مريض ومن حقي ان اسالها لانه كل قسم كان يقول لي راجعي قسم ثاني .. لم أقل أدبي ولم ارفع صوتي دخلت بهدوء لأسال وخرجت بهدوء بذلك اخبرني الموظف احضري والدتك غدا .. لماذا ترفض ان ترى والدتي وهي من قامت بالاتصال وقالت يجب ان تحضروها في الحال السكر مرتفع لديها ووظائف الكلى لا تعمل بشكل جيد لم ارتكب اي خطاً بحقها الدكتورة وكنت اسالها فقط.. مستشفى انجنير مدينة عيسى |
بخصوص الشكوى المقدمة من ابنة المريضه امينه محمد عبد الرحمن التي تحمل الرقم السكاني ٥٤٠٠٦٣٧٣٨
بعد الاطلاع على الشكوى في الايميل فقد قمت بمراجعة السجل الطبي للمريضه في الاي صحه الذي بين ان بتاريخ ٢٠ يونيو ٢٠٢٢ فقد قام ابنها بتسجيل المريضه على الدكتوره خلود محمد صالح والذي أتى إلى المركز بدون المريضة وطلب عمل التحاليل الدوريه لها وقد ادخلتها الطبيبه لها في السيستم وفي يوم ٢١ يونيو تم الاتصال ببنت المريضة عن طريق الدكتوره خلود والذي شرحت فيه بضروره قيام المريضة بمراجعة الطبيب لوجود خلل في وظائف الكلي واتت المريضة بمرافقة ابنتها للطبيبه التي طلبت منها الانتظار ولكنها لم تنتظر وذهبت للبيت يوم ٢٣ يونيو ٢٠٢٢ تم تسجيل المريضة على الدكتوره امنه التي عملت لها تحويل لفحص قاع العين وعلى عيادة الامراض المزمنة بالمركز وعلى عيادة امراض الكلي بالسلمانية وعند الاستفسار من بنت المريضة عن الشكوى بينت ان الدكتوره خلود عاملتهم معامله سيئة ورفضت ان تعاين امها وعند الاستفسار وسؤال الدكتوره خلود عن الشكوى بينت ان ابنة المريضة اتت حوالي الساعه ١٢ ظهرا لها للاستفسار عن موعد معاينة امها فقالت لها ان في الوقت الحالي هناك زحمه مرضي وسوف تعاين والدتها في اقرب وقت وبعد ربع ساعه تم مناداتها تكرارا ولكن لم ياتي اي احد وتم إلاتصال بإبنة المريضة الاخري واخذ رقم موبايل الام للاتصال وتم الاتصال بالام عده مرات ولكن لم يتم الرد على المكالمه ومرفق مع هذا الايميل رد الدكتوره خلود في اعتقادي ما حصل كان سوء فهم وقد تم تنبيه الطبيبه شفويا بعدم تأخير مرضى كبار السن |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-06455 | 6/22/2022 12:00:00 AM | 7/20/2022 9:01:00 AM | 6/28/2022 12:00:00 AM | |||||
3466 | Rabab Habib | 850902576 | 97335623319 | rooob812@gmail.com | السلام عليكم عندي شكوى على الدكتورة إيمان الماجد من مستشفى الشيخ جابر الصباح الصحي هذه المرة الثانية اللي ما تعالجني فيه أمس رحته ليها معدتي تالمني وجسمي متكسر ايادي ورجايلي وكحة ودرجة حرارتها 39 حطت عليي سيلان وابرة وما فاد شي تقول لي خلاص ما أقدر اسوي لش شي روحي الطوارئ واني كنت تعبانة عدل ما تعبت روحها لا تنزل حرارتي بالمضاد ولا سوت لي تست كورونا و لا أي شي ورحت خاص وعلى طول ضربوني ابر وسيلانات ومضادات و سوو لي تست الكورونا وطلع فيني كورونا دكتورة وتخلي الناس تموت ولا تسوي شي حتى اقل شي تست الكورونا ما سوت وهي اجوف حرارتي مرتفعة واقول ليها فيني كحة ودورة تقول هذه من المعدة ويش هالدكتورة اللي ما تفهم شي قبل بعد ما عالجتني وهذه المرة الثانية بس هدفهم المعاس وهم ما يفتكرون في المريض. |
كادارة مركز الشيخ جابر الصحي , تم التواصل مع السيدة رباب حبيب للأطلاع على تفاصيل الشكوى . حيث تم الاتصال بتاريخ 23/6/2022 الساعة 13:42 حيث ذكرت السيد رباب ان في زيارتها للمركز الصحي تمت معاينتها من قبل ممرضة التصنيف ومن ثم اعطائها موعد على عيادة الطبيبة المعالجة , فكتبت لها محلول وريدي و ابرة ولكن لم تتحسن حالتها , ققرت الطبيبة تحويلها الى طوارئ السلمانية, , ولكن ذهبت الى مستشفى خاص وظهرت النتييجة ايجابية لفحص الكورونا, فهي مستائة من تعامل الطبيبة و عدم فحصها للكورونا في المركز لصحي.
وبالرجوع الى الطبيبة المعالجة ذكرت انه تم تسجيل المراجعة بتوقيت 18:55 و تم استدعائها قبل الموعد لمعاينة حالتها الساعة 15:58 و حيث كانت مسجلة كموعد اضافي فوق مواعيد القائمة الاساسية للطبيب ولم يتم وضع علامة التنبيه (ظرف التصنيف أمام اسمها) من قبل قسم التسجيل ليتبين لي كطبيب بأنه تم تصنيفها ومعاينتها من قسم التمريض. وذكرت المريضة انها تشتكي من ألم في المعده وغثيان وفقدان الشهيه منذ الصباح , تمت معاينتها وتبين بأنها بحاجه الى مغذي وأبرة لتخفيف ألم المعده والبطن ,تم الأتفاق مع المريضه على الخطة العلاجية ولم تعارض المريضه ذلك ثم ارسلتها الي قسم التمريض لأخذ العلاج اللازم , وعند الساعه 17:05 تم التواصل مع قسم التمريض لمعرفة وضع المريضه وتبين انها مازالت تشتكي من ألم المعده وانه وضعها لم يتغيرتم تحويل المريضه لقسم الطوارئ . وبما انه فحص PCR المتوفر حالياً في المركز لم يكن ضرورياً حسب ما ذكرته المريضة من أعراض لم يتم طلبه لها. ولم تبدي المريضه استيائها من التحويل للطوارئ في ذلك الوقت . للتنويه : مدة الأستشاره للمواعيد الاضافيه هي دقيقه واحده فقط ومع ذلك تم معاينة المريضه قبل موعدها بثلاث ساعات تقريبا وتم عمل اللازم بما كانت تقتضيه الأعراض المرضيه.
و من قبلنا تم الاتصال مرة اخرى بصاحب الشكوى بتاريخ 27/6/2022 و اخبارها بالرد والاجراء المتخذ , و تم شكرها على ابداء الملاحظات اللتي تساهم في تطوير خدماتنا الصحية. , وان الطبيب دائما يضع في الاعتبار مصلحة المرضى و تحمل المسؤولية ورعاية المرضى بقدر واف على اساس حاجته.و الطبيبة المذكورة في الشكوى من الطبيبات ذوي الخبرة و الكفائة في علاج و معاملة المرضى.
الاجراءات المتخذة: 1) تمت مخاطبة المراجعة المرة الاولى لمعرفة تفاصيل الشكوى . 2) تم مخطبة المراجعة للمرة الثانية شكرالمراجعة على ابداء الملاحظات اللتي تساهم في تطوير خدماتنا الصحية و اخبارها بالرد والاجراء المتخذ. 3) تم تحويل جميع الملاحظات المذكورة من صاحبة الشكوى الى الطبيبة المعالجة. 3) تم مخاطبة قسم السجلات للتاكيد على و ضع علامة التنبيه (ظرف التصنيف امام اسم المريض ) للمرضى الخاضعين للتصنيف من قبل الممرضة. |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-63683 | 6/22/2022 12:00:00 AM | 7/20/2022 9:15:27 AM | 6/27/2022 12:00:00 AM | |||||
3467 | Mohamed Sadri | 891201491 | 97336070082 | m.k.sadary.89@gmail.com | I had an appointment at 3pm on Sunday 19th June 2022 with Dr. Fatima Jumah Eid at Yusuf Engineer Health Centre. I went on time, and asked for the pnemunia vaccine for Hajj as it is one of the requirments for over 50. The doctor very quickly lost her patience and started to shout at me that I dont need it and she won't give it. I tried to explain to her that it is one of the requirements set but she continued to be rude. She finally relented and sent me to the vaccine room for the vaccine. She behaved very unfairly and very unprofessionally and displayed an abuse of power that I did not expect at an esteemed health centre like Yusuf Engineer. I hope that you look into this. Thank you. |
بخصوص الشكوى المقدمة من ابن المريضة عذراء فوزي (الرقم السكاني ٥٩٠٧١٠١٣٣( فقد تحدثت مع ابن المريضه والمريضه نفسها للاستفسار عن الشكوى وقد بينت المريضة ان الدكتوره فاطمة جمعه رفضت اعطائها التطعيم المعني في البدايه ثم كتبت لها التطعيم بعد الحاح من المريضة واشتكت فيها المريضة من سوء المعامله
واستفسرت من الطبيبه عن شكوى المريضة لكنها قالت انها لم ترفض اعطاء التطعيم المريضة بل كانت تستفسر منها عن التطعيمات التي اخذتها المريضة من قبل وارجحت الطبيبه إلى حدوث سوء الفهم نتيجه عدم فهم اللغه ومرفق مع هذا الايميل رد الطبيبه
وقد تم تنبيه الطبيبه لفظيا بان تحاول اكثر فهم المريض واحتياجاته وقد تم اعطاؤها جدول تطعيمات الحجاج مره اخرى
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YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-69628 | 6/20/2022 12:00:00 AM | 7/20/2022 9:25:28 AM | 6/27/2022 12:00:00 AM | |||||
3468 | سارة دويشان | 900501138 | 9733733367 | dwaishan90@gmail.com | أمس ذهبت إلى مستشفى الشمالي الصحي في منطقة المحرق وكانت اعاني من ضيق بالنفس وحرارة وزكام وبلاعيم وكانت المواعيد متاخرة وايد وبعد ذلك دخلت إلى دكتورة وكانت عالي الصوت بالتحدث معي. |
السلام عليكم تم الإتصال بمقدمة الشكوى على الرقم الموجود في الشكوى 37333367 في تمام الساعة 12.31-13.48-14.03-14:12 ولم يوجد أحد للرد على الهاتف د آمال ناصر الذوادي مركز المحرق الصحي |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-59458 | 6/23/2022 12:00:00 AM | 7/20/2022 10:52:31 AM | 6/26/2022 12:00:00 AM | |||||
3469 | Aysha Darraj | 900903708 | 97336305501 | aisha.darraj.90@hotmail.com | شكوى على المركز الصحي للكويت تم حضوري من الصباح باكراً قبل ان يفتح المركز ابوابه من شدة الألم وعند الباب حارس الأمن فتح الباب ودخل واغلق الباب حتى حانت الساعة سبع بعدها قال الي ما بيصطف في طابور ما بيدش واذا تقدمت خطوة واحدة صرخ اوقفي وطلبت من الكونتر دكتور وعطتني دكتورة ميعاد جعفر وانا اعاني من شدة الألم وهي تعدل (شيلتها) وطاف وقف الموعد وقفلت الباب إلى 7:25 وبعدها طلبت اذن الدخول من شدة الالم وقالت بوجه غاضب بافتح الكمبيوتر وقالت اذهبي للتمريض والممرضة شخصت حالتي واخبرت الدكتورة بالحالة وقالت لها الادوية المناسبة لي ولم تحضر لمعاينتي وعلما انا مازلت اتألم من جسمي وبحاجة إلى ابرة اللوعة ولكنها لم تكلف على نفسها بالحضور ومعاينتي بشكل كامل وتمزع السيلان من يدي بالخطاً فتواصلت الممرضة مع الدكتورة وقالت خذتي كفايتك من السيلان واذهب لها وعندي ذهابي قالت اخذتي الكثير من الأدوية ولا استطيع اعطيك المزيد، علاجي ناقص وانتهت النقاش وذهبت هل هذا تصرف صحيح مع المرضى واختي مره كانت بحاجة إلى ابره تعاني من نزلة معوية قالت لها د. أمل عباس الابرة مثل الحبوب ولا تحتاجين وفي الليل زادت حالتها وذهبنا إلى |
تم التواصل هاتفيا مع المريضة عائشة دراج يوم الخميس 23 يونيو 2022 بتمام الساعة العاشرة و النصف و لمدة تزيد عن النصف ساعة. في بداية المكالمة قمت بالتعريف عن نفسي بالأسم و منصبي الطبيب المسؤول عن مركز الكويت الصحي و الهدف من المكالمة وهو متابعة الشكوى المرفوعة و اتخاذ الاجراءات اللازمة. بعد التعريف تم اخبار المريضة بأوقات الدوام الرسمي في المركز وو وجود خيارات مراكز اخرى مفتوحة على مدار الساعة في حالة احتياج المراجع للعناية الطبية في خارج اوقات الدوام الرسمي لمركزه الطبي, كما تم التوضيح بدور حارس الأمن و عدم قانونية ادخاله لأي شخص غير مخول خارج أوقات الدوام الرسمي للمركز و دوره في تنظيم دخول المراجعين لمنع التزاحم و مراعاة الاحترازات الطبية و منع المشادات بين المراجعين. أبدت المريضة استيائها من اسلوب حارس الأمن و طلبه من المراجعين الاصطفاف بطابور " كأنه في طابور المدرسة" كما ادعت بعدم التزام بعض المرضى بالترتيب مما نتج عنه دخولهم قبلها. كما ابدت استيائها من الطبيبة ميعاد جعفر و من جميع الطاقم التمريضي و رغبتها في كتابة شكوى ثانية في الطاقم التمريضي بسبب سؤء المعاملة. كما استهجنت المريضة و والدتها من علاج جميع الأطباء في مركز الكويت و مركز محمد جاسم كانو لعدم اعطائها ابر علاجية محددة و تفضيلهم اعطائها ادوية تؤخذ عن طريق الفم. وفي نفس الوقت بينت والدة المريضةارتياحها من خدمة الطاقم التمريضي في مركز الكويت على عكس مركز أخر لكن المشتكية رفضت هذا الطرح و أصرت على سوء الخدمة التي تتلقاها في كلا المركزين من جميع العاملين حتى من قسم السجلات و الصيدلية.
تم التوضيح للمريضة و والدتها بأن الاتصال يخص مركز الكويت الصحي فقط وأن دور الطبيب اختيار العلاج المناسب بعد التقييم بالإضافة لوجود توجيه بعدم اعطاء حقن عن طريق الوريد الا عند الحاجة لها و ان الادوية عن طريق الفم هي الخيار الأفضل إلا أن المريضة رفضت الفكرة و اكدت على قدرتها على اختيار العلاج المناسب لحالتها و ان على الطبيب اعطاء الأدوية للمريض "لأن الأدوية مو من جيب الطبيب".
تم اعلام المريضة بأن الطاقم الطبي في خدمة المراجعين بما يتناسب مع برتوكولات العلاج المعمول بها كما تم التأكيد على توجيه الموظفين لمعاملة المراجعين برفق. بعد مناقشة الشكوى مع الطبيبة المعنية بينت بأن التأخر في الموعد كان ناتج من بطئ الكمبيوتر ( نواجه في المركز هذه المشكلة بشكل متكرر و تم رفع المشكلة عدة مرات كما ان الطبيبة كانت بالفعل و بطريقة موثقة -عن طريق المحادثات الهاتفية - اتشكت للطبيب المسؤول و اداري المركز من المشكلة في نفس يوم الحادث) كما استهجنت من الاعتقاد بقيمها " بتعديل شيلتها" لعشر دقائق و تعمد تأخير المريض الاول في القائمة مما سينعكس على جميع المرضى و يزيد من ضغط العمل و انها قامت بتوجيه المريضة الى غرفة المعالجة بناء على ادعاء المريضة بشدة الألم و عدم قدرتها على الانتظار لحين فتح الكمبيوتر للملف الطبي و ان الطبيبة قامت بالأتصال بقسم التمريض للتأكد من استقرار حالة المريضة فيما بعد الا انها اقرت بتقصيرها في فحص المريضة بالشكل الكافي و قيامها بصرف الأدوية بناءا على شرح المريضة و اكدت باهتمامها بعدم تكرار هذا الأمر في المستقبل. |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-19105 | 6/22/2022 12:00:00 AM | 7/20/2022 11:07:15 AM | 6/23/2022 12:00:00 AM | |||||
3470 | Zahra Alhader | 880407816 | 9733828248 | zahrahader@gmail.com | في يوم الاثنين الموافق 13 يونيو كان لدي موعد مع فحص ما بعد الولادة وتم ادخالي غرفة رقم 9 عند الدكتورة زينب حبيل وكما تعرفون مايسببه هذا الفحص من حرج قالت لي الدكتورة بأن انزع ملابسي لفحص الثدي فأخبرتها بأن لبس لا يوجد به أزرار فثل استطيع الحصول على منديل عريض الذي يوضع ع السرير او غطاء لكي استر نفسي فما وجدت منها الا الصراخ والتقليل من شأني والتفوه بأنه لا يوجد شي وان لا أضيع وقتها وما هي الا ثواني حتى وضعت المنديل وطلبت منى ان البس العباءة لكي يتم الفحص وكانت الطريقة جدا فضة. أليست بهذه الأمور يجب عليها أن تكون أكثر صبراً وتهيئة للمريض وهل فعلاً الوزارة لا توفر هذه الأدوات. فهذه ليست المرة الولى التي أعاني منها عند غرف الكشف بهذا المشفى (مشفى جابر الصباح) اغلب الدكتورات عند مراجعتي لهن يكونون بمزاج سئ وتعامل وقح .. اليس نصف العلاج تكون بالبداية من نفيسية المريض فكيف إذا تم التعامل هكذا معنا .. فهل لو كان هؤلاء الدكاترة بمشفى خاص سيتم أيضاً التعامل هكذا.. أتمنى مراجعة تعامل الدكاترة في هذا المشفى والحزم الشديد معهم .. لأن الجميع مستاء من معاملتهم والتعالي.. |
ردا على الشكوى المرسلة الينا في تاريخ 91/6/2222 كادارة مركز الشيخ جابر الصحي , تم التواصل مع السيدة زهراء الحاضر لألطالع على تفاصيل الشكوى. حيث تم االتصال بتاريخ 91/6/2222 الساعة 99:91 حيث ذكرت السيدة زهراء ان في زيارتها للمركز الصحي لمتابعة العيادة النسائية لم تعاملها الطبيبة بصورة جيدة و لم يوفر لها غطاء قماشي لتغطية نفسها و تغطية السرير, و بعد ان طلبت ذلك من الطبيبة وفرت الغطاء الورقي , و لكنها استائت من طريقة تعامل الطبيبة لها. وبالرجوع الى الطبيبة المعالجة ذكرت انها قد عاينت المريضة بتاري خ 31-6-2222 من أجل عمل الفحص النسائي الذي يتضمن فحص الثدي وقد طلبت المراجعة الغطاء القماشي كي تستر بقية جسدها واخبىرتها الطبيبةبكل هدوء اننا ال نستخدم الغطاء القماشي في ظل ظروف جائحة كورونا كإجراء احترازي لمنع انتقال العدوى, و انما يتوفر الغطاء الورقي كبديل وطلبت منها ان تغطي جسدها بالعباءة التي ترتديها. وذكرت انها لم تقم بالصراخ عليها بتاتا ولم يبدر أي شي فيه انتقاص لشأنها او معاملتها بطريقة فظة وانما طلبت منها ان تغطي جسدها بما يتوفر لديها من عباءة الكمال الفحص خاصة أن وقت االستشارة محدد لكي ال يتسبب اي تأخير على بقية المرضى وخاصة ان المريضة طلبت طلب غير متاح في ظل هذه الظروف ومع هذا فقد تناقشت معها بكل هدوء ولم تكن نبرة الصوت مرتفعة كما ذكر في يكن بمزاج سيْ الشكوى بالصراخ عليها. كما ذكرت ان اغلب الطبيبات وتهامل وقح وأنا هنا أتحدث عن نفسي حيث التزم بالتعامل الحسن مع جميع المرضى. و من قبلنا تم اتخاذ االجرائات التالية: - تم شكرالسيدة زهراء على ابداء المالحظات اللتي تساهم في تطوير خدماتنا الصحية وتم التوضيح لها االجراءات المتخذة . - توفير الغطاء (sheet Disposable )من قبل التمريض لغرف االطباء الستخدامها عند الحاجة لعيادة الفحص النسائي |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-09038 | 6/19/2022 12:00:00 AM | 7/20/2022 12:08:38 PM | 6/21/2022 12:00:00 AM | |||||
3471 | Husain Alomran | 910905363 | 97337703933 | husainalomran91@gmail.com | السلام عليكم ورحمة الله وبركاتة انا مقدم الشكوى حسين محمد جعفر رقم البطاقة 910905363 انا مريض سكلر واعاني من نوبة سكلر حادة وجيت مركز الشيخ جابر الاحمد الصباح الصحي في منطقة باربار ودخلت على دكتورة وديعة في غرفة رقم (٥) ولاكنها لم تعالجني ولم تقدم لي مسكن الالم الي يسكن لي النوبة بأوامر من الدكتور عبدالحسين غرفة رقم (١٨) وبتالي خرجت من المركز وانا اعاني من نوبتي ولم يقدمون لي اي مهدء الم فهل هذه يرضيكم يا وزارة الصحة ان اذهب للعلاج ولم احصل ع العلاج المنسب وخرجت من المركز الصحي وانا اعاني من الام و اوجاع في جسمي بسبب نوبة سكلر ؟؟ الى متى هذه تهميش في مريض سكلر لا احترام ولا علاج والله المستعان اوانا احمل الدكتورة وديعة و الدكتور عبد الحسين كامل مسؤلية في حال انتكست حالتي الى الاسوء وانتم تعلمون وضع مرضى سكلر في هذه الايام يعانون من سوء العلاج من قبل الاطباء و الاهمال الى درجة الموت |
كادارة مركز الشيخ جابر الصحي , تم التواصل مع السيد حسين لألطالع على تفاصيل الشكوى. حيث تم االتصال الى المريض اليوم بتاريخ2022/7/20 الساعة00:15 حيث ذكر السيد حسين انه حضر للمركز الصحي و تم اعطائه موعد على غرفة 5 على الدكتورة وديعة و قد كان يعاني من ألم في الذراع األيسرو طلب من الدكتورة عالج بالحقن محددة وهو دواء )االوكسيكودون oxycodon(او بديله وهوحقن المورفين مبررا ذلك بصعوبة الحصول على وريد ألخذ الدواء المغذي و مسكنات العالج االخرى. و من جهتنا تم التواصل مع الطبيبة المعالجة و ذكرت في الرد ان المريض حضر للعالج شاكيا من ألم في الذراع االيسر و طلب الحصول على دواء oxycodon او morphine بالتحديد رافضا اي عالج اخر وقد أخذت الطبيبة المشورة الطبية من الدكتور عبدالحسين الطبيب المناوب المسؤل في نفس اليوم وطلب من الطبيبة اتباع البروتكول العالجي لمرضى السكلر بما ال يتعارض مع سالمة و صحة المريض . وعندما أخبرت الطبيبة المريض بذلك أبدى استيائه و غضبه و تكلم بصورة غير الئقة مع الطبيبة وأخبرها انه سيقدم شكوى رسمية لعدم اعطائه الدواء الذي طلبه ,علما أن أعطاء دواء (xycodone(ليس ضمن البروتكول العالجي المحدد لمرضى السكلر في الرعاية الصحية االولية وان اعطائه يتم بترخيص من عيادة السكلر الخاصة في الرعاية الصحية الثانوية بما ال يتعارض مع صحة و سالمة المريض كما ان اعطاء دواء المورفين يخضع الى تقييم الطبيب في الرعاية الصحية االولية بعد حصول المريض على المغذي الوريدي و مسكنات األلم االخرى ضمن البرتكول العالجي المحدد لمرضى السكلر. و من قبلنا تم شكر المراجع على ابداء المالحظات اللتي تساهم في تطوير خدماتنا الصحية. وان الطبيب دائما يضع في االعتبار أن الخدمات العالجية المقدمة لمرضى السكلر هي ضمن أولوياتنا وأن العالج المقم لهم البد أن يكون ضمن البرتكول العالجي المحدد ضمن الرعاية الصحية االولية بما ال يتعارض مع صحة وسالمة المريض |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-34555 | 7/17/2022 12:00:00 AM | 7/21/2022 7:24:03 AM | 7/21/2022 12:00:00 AM | |||||
3472 | Ali Altimimi | 890402043 | 97336799937 | alialtimimi50@gmail.com | أود ابلاغكم بانني قد قدمت إلى مركز حمد كانو الصحي الكائن في الرفاع لدى ابنائي اثنين قد احضرتهم إلى المركز وابلغوني بان هناك العديد من المرضى ويتوجب علي الانتظار فقد انتظرت مدة ساعتين ونصف ولا احد قد نادى على ابنائي وهم مرضى لديهم ارتفاع في درجة الحراة وتقؤء واسهال وخوفا على ابني الذي كان يتقيئ بشكل مستمر منذ ثلاثة ايام من تعرضه للجفاف لان حتى الماء يتقيؤه الذي يشربه وعند سؤال الطبيب الذي كان في الممر كان يصرخ ويقول لدي مرضى انا ايضا!! هل هذا اسلوب !! وعند سؤالنا للكاونتر قالو لا نستطيع ان نفعل شي عليكم الانتظار !! هل احتاج بأن انتظر بأكثر من ساعتين ونصف ! فاضططرت ان اعود إلى المنزل بدون تلقي أبنائي للعلاج ولا فحصهم من قبل الطبيب والذي من حقهم كمواطنين بحرينين بأن يحصلون على الخدمة الطبية بأكمل وجه وبجودة عالية. وانتا انصدمت من هذه المعاملة في المركز الذي كنت دائما مرتاح معهم واقوم بالمدح لعائلتي الا ان الخدمة حالياً في انحدار تام ولا يرتقي بالمستوى علما بإن ابنائي كانو متعافيين قبل اسبوعين من فيروس كورونا ولا علاقة مرضهم بالفايروس ولدهم بطاقة تحويل علاج لمركز حمد كانو الصحي |
تم التواصل مع مقدم الشكوى (السيد علي التميمي) يوم الاثنين20-6-22 الساعه 1 ظهرا و بعد الاستفسار عن تفاصيل الشكوى و مراجعة الارقام الشخصية للمرضى ابنائه ووقت الوقت و حالة التصنيف. تبين أن المريض قد اتى الى المركز و تم تسجيلة على الطبيب الساعه 4 مساءاً كأقرب وقت ممكن و لبعد الموعد و شكوى الاب ان حالة ابنائة طارئة تم تحويلهم الي التمريض للتصنيف.
تم تصنيف المرضى (اصفر) أي ان يتم معاينهم خلال ساعه و لكن لكثرة الحالات الطارئة في هذا اليوم حيث ان تم تسجيل حالات طارئة ذات تصنيف أعلى من ما أعطى للمرضى اضطر الطبيب الى معاينة المرضى حسب الاولية في الحالة الصحية و الم}شرات الحيوية . استدعى الطبيب المرضى في حدود الساعه 1:30 مساءاً (اي نص ساعه بعد التصنيف و 3 ساعات قبل موعدهم المسجل الا ان المريض اختار الذهاب و عدم الحضور الي الموعد عند الاستدعاء من قبل الطبيب لعدة مرات)
تبين من خلال سجل المرضى و ان تم تسجيلهم على خدمة استشارات التطبيب عن بعد (يوم الاحد و قاموا بتلفى العلاج و الحصول على الادوية و محلول الجفاف ) السبب الرئيسي الذى استدعاه للحضور يوم السبت لطلب الادوية .
الختام أثنى مقدم الشكوي على الاهتمام من قبل مجلس ادارة مركز حمد كانو بشأن سرعة الاستجابة للشكوى المقدمة و الخدمات الصحية المتواصله على مدار الساعه و هذا ما اعتاده من خلال فترات تردده للمركز من قبل و السبب الاساسي لتحويل عنوانة ليشمل الخدمة في المركز الصحي. و طلب رفع مقترح توفير خدمات استشارات التطبيب عن بعد خلال فترات الاجازة نهاية الاسبوع و العطل الرسمية لانها تسهم في توفير الخدمة التي يحتاجها المريض بسهولة و يسر. |
HKC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-48888 | 6/19/2022 12:00:00 AM | 7/21/2022 7:56:12 AM | 6/20/2022 12:00:00 AM | |||||
3473 | Intesar Alajooz | 840603851 | 97333822897 | antsarljwz@gmail.com | يسعدني أن أتقدم بخالص الشكر والتقدير إلى عائلتي الثانية ممرضات ودكاترة مركز أحمد علي كانو الصحي على ما يقدمونه من اهتمامهم وحبهم وتقديرهم واحترامهم حق مرضى السكلر وخوفهم علينا عندما نصبح في نوبات شديدة اشكرهم في يوم السكلر العالمي على ما يبذلونه معنا يسحقون كل الشكر والتقدير لما يقدمونه لنا من خدمات طبية والرعاية للجميع مرضى السكلر ويقدمون لنا كل احتياجاتنا الضرورية بكل إخلاص ومودة للجميع والابتسامة لا تفارقهم طوال الوقت لتوفير الراحة لكل المرضى وافتخر فيهم دائماً كونهم ممرضاتي وخواتي، اشكر ايضا دكتورة فاطمة العلوي دكتورة منى المختار ودكتورة رحمة العصفور على اهتمامهم لنا وسؤالهم دائما عنا عن صحتنا يسحقون الثناء والتقدير لما يقدمونه من خدمات جليلة ورسالة نبيلة ويشرفني أن أتقدم للجميع ممرضات ودكاتره مركز أحمد علي كانو الصحي |
عملينا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم .. ونؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع، نشكر مقترحك الذي يرمي إلى توجيه الشكر والعرفان إلى أطباء وممرضات مركز أحمد علي كانو الصحي، شاكرين ثقتكم بخدماتنا وتواصلكم معنا عبر برنامج تواصل. |
AAK | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-75252 | 6/19/2022 12:00:00 AM | 7/21/2022 11:13:36 AM | 6/19/2022 12:00:00 AM | ||||||
3474 | خالد خليفة | 33385892 | 1. أقترح على المركز ان يدخلو المريض مباشر ، لماذا المواعيد؟ كل موعد يكون بعد ساعة ، لماذا ويكون الدكتور فاضي 2. نرجو عدم دخول المركز بلباس شورت أين خدمة المركز.
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تم التواصل مع المراجع واخباره ان نضام المواعيد يتم احجز اقرب موعد متوفر، وانه في حال تكون حالتك مستعدلة وطارئ فانه يتوجب عليك التوجه للمعالجة لكي يتم تقييم حالتك الصحية.
أما بخصوص اللباس المحتشم فانه لا توجد هناك اي تعليمات من الادارة بمنع دخول المراجعين الذين يلبسون الشورت.
تم شكر المراجع |
MJK | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-07-11715 | 7/19/2022 12:00:00 AM | 7/21/2022 12:48:05 PM | 7/21/2022 12:00:00 AM | |||||||
3475 | زهراء علي | 940401185 | 97334463593 | Zahraa-zayer@hotmail.com | أتقدم بالشكوى على الطبيب الفاضل المتواجد في غرفة رقم 7 بمركز الشيخ جابر الصباح بتاريخ 15/6/2022 عند السابعة مساءًا (أغلب الظن اسمه الدكتور حسن). حيث كنت ذاهبة مع ابني ذوي الأربع سنوات وكان يشتكي من صداع شديد وارتفاع في درجة الحرارة متواصل منذ يوم أمس رغم ذهابي إلى أحد المستشفيات الخاصة في الصباح واعطائه بعض الأدوية. حضرة الدكتور الفاضل لم يتعب نفسه حتى بفحص ابني بل طلب منى الرجوع للمنزل واعطاءه البندول. إلا إنني أصررت عليه بإعطائه مسكن في الوريد. فوصف له دواء واحد وهو غير راض من قلبه عنالوصفة الطبية (بالعامي كان يتحلطم) ثم أصررت عليه أن يكتب له دواء لالتهاب البلاعيم فلم يكن راض، (ومرة ثانية قام يتحلطم) لو لم أكن على علم ودراية بحالة ابني انه يحتاج لعلاج لماذا سوف اخذه للطبيب هل من العدل ان يتعامل هذا الطبيب بهذه الطريقة مع طفل مريض رغم انه اقسم قسماً امام الله بأن يعالج وقدم ما بوسعه لكل مريض. |
تم الاتصال بتاريخ 19/6/2022 الساعة 14:55 حيث ذكرت السيدة زهراء ان في زيارتها للمركز لعلاج ابنها CPR 170706591 لم يعجبها اسلوب الطبيب المناوب و رفضه اعطاء ابنها مسكن في الوريد (كما هو مدون في الشكوى).
وبالرجوع الى الطبيب المعالج , ذكر ان موعد الطفل الساعة 21:08 و تم ادخاله قبل موعده الساعة 19:03 بعد تصنيفه باللون الاصفر من قبل ممرضة التصنيف, ولم تكن لديه اي مشكلة مع المراجعة و انه يكن لجميع المرضى كل الاحترام و التقدير. و ذكر الطبيب انه بعد اخذ التاريخ المرضي من الام تبين انها اخذت ابنها الى مستشفى خاص في نفس اليوم و تم عمل الفحص السريع للكرورنا و النتيجة سلبية وبناءا على تقييم الطبيب من درجة الحرارة )38( و الفحص العام قرر اعطائه خافض حرارة ( عن طريق التحميلة او الفم) لكن الام رفضت و اصرت على اعطائه في الوريد مع العلم ان وزن الطفل 25كجم, اي يتلقى فقط ربع مقدار المحلول, و هذا ما حاول الطبيب شرحه للام و لكن اصرت على اعطاءه في الوريد , و بنائا عليه كتب لها ابرة في الوريد بالاضافة الى الادوية اللازمة لخفض الحرارة في المنزل من صيدلية المركز الصحي. . و من قبلنا تم الاتصال مرة اخرى بالام , و اخبارها بالرد والاجراء المتخذ , و تم شكرها على ابداء الملاحظات اللتي تساهم في تطوير خدماتنا الصحية, وان الطبيب دائما يضع في الاعتبار سلامة المرضى خصوصا الاطفال في ما يتعلق باعطاء الابر او المحاليل الوريدية.
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SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-95460 | 6/16/2022 12:00:00 AM | 7/21/2022 1:07:14 PM | 6/16/2022 12:00:00 AM | |||||
3476 | Ali Khalid | 920203000 | 97335990200 | akaalwhebi.bh2022@gmail.com | السلام عليكم عندي شكوى على دكتور اسمه السيد احمد السيد جودا يشتغل في مستشفى حالة بوماهر اثناء توجهي الى المستشفى تاريخ 19 / 7 / 2022 الساعه 3 فجراً وعند دخولي الى الدكتور واثناء الحديث معه اخبرته في البدايه بأنني لدي الم في الظهر بسبب الدسك واحتاج الى العلاج واجابني بأنه لايستطيع تقديم العلاج لي واخبرني بأن احضر في اليوم الغد لاختيار دكتور العائلة واخبرها بأني اريد العلاج وبعدها ابلغته بأني لااتالم كثيرا وكان الدكتور لايسمعني ولايريد ان اتكلم معه وبعدها اعطاني العلاج . وبعدها اخبرته بموضوع لدي واخبرته بأنه مستشفى السلمانيه اخبروني بأن اتوجه الى المركز الصحي لعنواني واخذ تحويل من عندهم واتجه به الى السلمانيه لعياده الجراحه العامه وبعدها ضحك في وجهي وقام يستهزء بي واخبرني بأنني كل هالسنين لم تأتي والان تريد تقرير طبي لموضوعك وبعدها اخبرته مره اخره بأنه مستشفى السلمانيه اخبروني بذلك وبعدها قال لي انا طبيب طوارء تعال في اليوم الغد صباحا واخبرهم .. انا لا اريد قطع ارزاق احد ولكن هذا الدكتور ماعنده اسلوب وليس مرن في الحديث معه ولا يعطي فرصه للاستماع ،، واتمنى توصل رسالتي وتنصحونه ،، |
تم التواصل على الرقم 35990200 المرفق في الشكوى تاريخ 20/7/2022 الساعة 14:23 و تاريخ 21/7/2022 الساعة 12:17 و في المرتين لم يرد او يستجب احد للاتصال
تم الاتصال بصاحب الشكوى اليوم 24 يوليو 2022م تم الاستماع لفحوى الشكوى وتوضيح بعض النقاط ، انتهى الاتصال برضى المريض واقفال الشكوى .
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HBM | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-45355 | 7/20/2022 12:00:00 AM | 7/24/2022 11:45:18 AM | 7/21/2022 12:00:00 AM | |||||
3477 | ريحانة زمان | 941203794 | 97334338911 | أتقدم بشكوى ضد مستشفى محمد جاسم كانو حيث ابنتي عمرها ٤ شهور وذهبت للتطعيم قسم الرعاية في الساعة ٩ والنصف حيث تم اعطائي موعد غرفة ٣ عند الدكتورة سارة غلوم وانتظرت عشر دقائق ثم سألتهم اين الدكتورة تأخرت ولا يوجد الا انا في الانتظار قالوا لي ذهبت لمحاضرة!!!!! وانتظريها الى الساعة ١١ !!!!! اهذا يعقل والان انا انتظرها ساعة ونصف مع ابنتي لتعود ! حيث انها انتهت من قسم التمريض وقالوا مايصير نطعمها قبل ما الدكتورة اتجوفها! هل يمكن الانتظار ساعة ونصف للدكتورة مع طفلة اربعة شهور!!! حيث قالوا لا يوجد دكتورة غيرها وانتي موعدج عند هالدكتورة مايصير نغيره . اتمنى المحاسبة على هذه اللامبالاة مع هذا المركز |
لقد تم الاتصال امس و اليوم بالمريضه و لكن لم يتم الرد على الهاتف من قبل المريضه.. |
MJK | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-92491 | 7/19/2022 12:00:00 AM | 7/24/2022 8:13:26 AM | 7/21/2022 12:00:00 AM | ||||||
3478 | rabab abdulla hubal alkhawaja | 540104701 | 97339933672 | rbabbdallhhbylalkhwajt@gmail.comrab | اني سيدة بحرينيه أبلغ من العمر ٦٨ سنه عملت عمليه بتاريخ ٢٢ يونيو في مستشفى السلمانيه واخبرني الدكتور ان الخط ببعد اسبوعين احضر إلى المستشفى لشيلان الخيط وذهبت ولكن الدكتور أخبرني ان الحرج لم يلتئم واعطاني تقرير إلى المركز لشيلان الخيط بعد اسبوع وذهبت إلى مركز كانو الصحي بمدينة حمد ولكن الممرضة رفضت لان الجرح لم يلتئم وحولتني إلى دكتور في المركز حجرة رقم ٢ والدكتور اسمه محمد طرادة ودون ان يلقى نظرة على أيدي قال لي روحي إلى الممرضه وقولي ليها تشيل الخيط قلت ألى الدكتور انظر إلى ايدي اولا لقى نظرة من بعيد وقال روحي إلى الممرضه وقولي ليها تشيل الخيط رجعت إلى الممرضه رفضت الممرضه لان الجرح لم يلتئم واتصلت بالدكتور وقال ليها خلها تروح إلى دكتورها في السلمانيه هل الممرضه تشوف ان الجرح لم يلتئم والدكتور مايشوف ولا إهمال من الدكتور اسم الدكتور محمد طرادة |
لقد تم الاتصال بالمريضه فور تلقي الايميل تاريخ 21/7/2022 حيث المريضه بدت مستاءه من عدم فحص الطبيب للجرح و امر الممرضات بازاله الخيوط الجراحيه و عندما ذهبت للتمريض و كشفت الممرضه الجرح تبين انه الجرح لم يلتئم... تم تهدئه المريضه و قد نوهت المريضه انه القصد من الشكوى تنويه الطبيب بفحص الجرح تم انهاء المكالمه بعد شكر المريضه على التنويه و كانت المريضه راضيه |
MJK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-11570 | 7/20/2022 12:00:00 AM | 7/24/2022 11:40:21 AM | 7/24/2022 12:00:00 AM | |||||
3479 | Duaa Mahdi | 891201122 | 97333458818 | duaamhd89@gmail.com | رحت فحص المدرسة الى ولدي في مركز جدحفص اليوم الاحد ١٧ /٧ وسجلت موعد من يوم الخميس الي راح ، تفاجأت انه تغيرت الغرفة الي سجلت عليها واحنا ننتظر الدكتورة تنادينا رجعت للسجلات وعطاني على غرفة ثانية وانتظرنا الدكتورة اكثر من ٤٥ دقيقة عشان تخلص البريك ورحت اسألها تقول ليي سجلي من جديد لانه طاف الموعد ، احنا مو ذنبنا انش تأخرتي واساسا كان في تأخير في التمريض انتظرنا ٣٠ دقيقة عشان قراءة PPD واجد تأخرنا على التزاماتنا الثانية |
تم التواصل مع صاحب الشكوى
تبين انه قد تم تسجيل الطفل على طبيب ااخر ولم يتم اخبار المريض بذلك وكذلك تم الاتصال من قبل التمريض لها واخذ التفاصيل بخضوض التاخير في قراءه نتيجه ابره الحساسيه وتبين وجود ازدحام في ذلك اليوم ,كذلك تم اخبار السجلات بضروره اخبار المريض في حال تغيير غرفته, تم شرح الوضع بشكل عام لصاحبه الشكوى , وتم تقبل الوضع من قبلها , ومن ثم تم اعلاق الملف . |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-81554 | 7/18/2022 12:00:00 AM | 7/24/2022 1:55:01 PM | 7/24/2022 12:00:00 AM | |||||
3481 | Radhya Alrafeai | 760809127 | 97333995572 | السلام عليكم ورحمة الله اتيت اليوم الى مركز جابر الصباح الموجود في منطقة باربار الساعة ٨:٤٥دقيقة وصار لي ساعة من قدومي ولم تناديني الطبيبة الموجودة فيغرفة ٩ المكتوب عليها الدكتورة زينب احبيل وهذي ليست اول مرة اجي فيها هذا المركز ما اتعطل وللعلم ان المركز فاضي نسبياً من المرضى وما ياخذ المريض اكثر من ١٠ دقايق عند الدكتور ليش التأخير ازيد من ربع ساعة من مريض الى مريض |
ردا على الشكوى المرسلة الينا تم محاولة التواصل مع السيدة رضية الرفاعي الاتصال الاول 20/7/2022 الساعة 16:40 لم ترد الاتصال الثاني 24/7/2022 الساعة 12:00 الاتصال الثالث 25/7/2022 الساعة 14:30 وتم التواصل مع السيدة رضية للأطلاع على تفاصيل الشكوى . حيث ذكرت ان لدى زيارتها الى مركز الشيخ جابرالصحي بتاريخ 16/7/2022 مرافقا لابنتها المريضة تم اعطائها موعد وانتضرت حوالي ساعة واحدة و لم يتم استدعائها من قبل الطبيبة. وبمراجعة الملف الالكتروني للمواعيد و السجلات و الملف الطبي للمريضة تبين ان المراجعة حضرت الساعة 8:54 و اعطيت الموعد على الساعة 9:48 و انتهت من زيارة الطبيبة الساعة 10:05 و الطبيبة المعالجة نادت المريضة ابنة صاحبة الشكوى بعد دقيقة فقط من انتهاء كتابة الملف الالكتروني للمريضة السابقة فالاطباء ملزمين بكتابة جميع البيانات في الملف الالكتروني لكل مريض بعد انتهاء المعاينة و قبل مناداة المريض اللاحق, و جميع المواعيد السابقة كانت محجوزة لدى الطبيبة و تمت معاينتها على موعدها و لا نرى اي تأخير من قبل الطبيبة المعالجة. و من قبلنا تم الاتصال مرة اخرى بصاحبة الشكوى , و اخبارها بالتفاصيل و ان ملاحظاتها نقلت الى الطبيبة المعالجة , وابدت السيدة رضية تفهمها و رضاها بالاجراءات المتخذة و قدمت شكرها للطبيبة و من قبلنا تم شكرها على ابداء الملاحظات اللتي تساهم في تطوير خدماتنا الصحية. الاجراءات المتخذة: - التواصل مع السيدة رضية و اخبارها بالتفاصيل و الاجراءات المتخة و شكرها على ابداء الملاحظات. - تم نقل الملاحظات الى الطبيبة المعالجة. - تم اخبار قسم السجلات التأكد من اخبار المرتادين بوقت الموعد. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-31224 | 7/17/2022 12:00:00 AM | 7/28/2022 7:32:44 AM | 7/25/2022 12:00:00 AM | ||||||
3482 | Zahraa Nasser | 950900338 | 97366978775 | xz00x.95@gmail.com | بنتي عمرها اربع سنوات طايحة ومنجرح راسها والدم كان واجد اخدتها لمركز جابر الصباح ودخلوني عند دكتور سامي سلامة اسلوبه كان جدا سيء مارضى حتى يلمس راسها ويفحص الجرح مع ات البنت كانت تنزف قال انتي باعدي الشعر وبس لمحه وقال روحي التمريض يحطون لصقة لا عناية ولا اهتمام بالمريض |
تم الاتصال بتاريخ 26/7/2022 الساعة 10 صباحا حيث ذكر السيدة زهراء انها حضرت للمركز برفقة ابنتها ذات الأربع أعوام وكانت تشتكي من اصابة في رأسها بسبب اصطدام بطرف حاد وقد تم تسجيلها على الدكتور سامي في غرفة 18 و كان اسلوب الطبيب سيء جدا في التعامل مع ابنتي ولم يأخذ تفاصيل الحادثة ولم يعاينها جيدا و رفض لمس رأسها و طلب مني أن أكشف له على مكان الجرح و أمر بعدها بالتوجه الى غرفة التمريض بدون ايضاح خطة العلاج لي وقد كان الجرح عميق و ينزفز قامت بعدها الممرضة بتضميد الجرح فقط وأخبرتهل انه الطبيب لم يأمر بخياط مكان الجرح . و عند رجوعي للمنزل مع ابنتي لم يتوقف النزيف فأخذتها الى مستشفى خاص( السلام) وهناط الطبيب عاين الجرح وأمر بخياطة الجرح .
ومن جهتنا تم التواصل مع الطبيب المعالج وكان رده كالتالي: و نحن كادارة مركز الشيخ جابر اتخذنا الاجراءات التالية :
1-تم التواصل مع المريضة و شكرها على ابداء ملاحاظاتها واخبارها بجميع التفاصيل و الاجراءات المتخذة. 2-تم مراجعة الملف الالكتروني للمريضة للتأكد من كافة الوقائع الموجودة حسب ما كتبها الطبيب المعالج. 3- تم تحويل كافة الملاحظات من قبل المراجعة الى الطبيب. واننا نوجه جميع أطبائنا على ضرورة الفحص الاكلينيكي لكل مريض على حسب حالته الصحية واعطائه العلاج اللازم هذا ما لزم توضيحه. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-68478 | 7/24/2022 12:00:00 AM | 7/28/2022 8:37:44 AM | 7/26/2022 12:00:00 AM | |||||
3483 | Duaa Fadhul | 040701182 | 97334515461 | duaa7909@gmail.com | بوم الاحد الموافق 24 يوليو في الصباح تم الذهاب لمستشفى مركز عالي الصحي والدخول على غرفة رقم 10 بمصاحبة مشاكل في الرئة بسبب بركة سباحة وتم تعيين المشكلة بإنها انفلونزا و المعالجة على طريقة الانفلونزا او الكوفيد حيث تعرف بان المشكلة بدأت من بركة السباحة وهذا لا يعقل ولا نسبة 1% بأنها كوفيد او انفلونزا لان الاعراض لا تأتي مثلها كلها تمت معالجتي بطريقة خاطئة وللآن لا استطيع التنفس بشكل صحيح واعرف بوجود مشكلة في رئتي لكن الدكتورة لم تقم بفحص رئتي قامت بمعاينتي بأنها مشلكة انفلونزا او كوفيد لا اكثر. اتمنى اتخاذ الاجراء الصحيح في المستشفيات ليست كل مشكلة يتم تعليقها في كوفيد فالناس ليست لعبه وكل شيء يعني كورونا اتمنى معاينة المريض على اعراضه بالضبط وعدم استدراج جميع الاعراض على انها كوفيد او انفلونزا وشكرًا. |
تم استلام شكوى العميل : دعاء فضل حاملة الرقم الشخصي : 040701182 بتاريخ 25 /7/2022 الساعة 11:20 صباحاً
بعد الاطلاع على الشكوى و محتواها و مراجعة الملف الصحي لها تم الاتصال على الرقم المذكور في الشكوى و الذي حدد كأفضل طريقة للاتصال من قبلها ( رقم الهاتف : 34515461)
تم الاتصال بتاريخ 25/7/2022 الساعة 11:30 صباحاً ثم الساعة 12:43 مساءً و كان الهاتف مغلق في كلتا المحاولتين . تم الاتصال بتاريخ 26/7/2022 الساعة 12:42 ثم الساعة 3:08 مساءً ، و كان الهاتف مغلق ايضاً. تم الاتصال بتاريخ 17/7/2022 الساعة 12:27 مساءً و كان الهاتف مغلق. |
AHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-07-42607 | 7/25/2022 12:00:00 AM | 7/28/2022 8:57:21 AM | 7/27/2022 12:00:00 AM | |||||
3484 | NIL | NIL | NIL | NIL | عدم شرح النتائج الدم بصورة واضحه من طبيبه الامراض المزمنه و عدم اعطاء النصائح الواجب اتباعها من بعد عمل فحوصات الدم |
ISC | Administrative | Complaint | Service Quality | Doctors | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10859 | 10859 | 22-08-22935 | 6/25/2022 12:00:00 AM | 8/1/2022 9:12:42 AM | 7/20/2022 12:00:00 AM | ||||||
3485 | Fatema Shaker | 970707142 | 97339904122 | f97f@outlook.com | يوم الجمعه تاريخ ٢٩ يوليو ٢٠٢٢ الساعه ٢:٤٥ ظهرا تقريبا دخلت على دكتورة (فاطمة جمعة رزيقان) مركز انجنير الصحي في مدينة عيسى وذلك موعد لابنتي بدور احمد سعيد (١٩٠٧٣٠٧٣٠) اتقدم بشكوى ضد الدكتورة لسوء معاملتها للمريض وذلك بأسلوب تخويف للطفلة ( اذا ماتسكتين بضربش ابر ) وقامت بتكرار تلك الجملة عدة مرات للطفلة مما سبب رعب للطفلة ونفرها من العلاج وعندما قمت بذكر ذلك للدكتورة انكرت فعلتها وطردتني من الغرفة ، اتمنى النظر في الموضوع بجدية |
تم التواصل مع مقدمة الشكوى (فاطمة شاكر) بالنيابة عن ابنتها (بدور احمد) وذلك في حوالي الساعة 1 1 صباحا بتاريخ 1 أغسطس 2022 , حيث تم الاستماع لمقدمة الشكوى التي طلبت النظر في موضوع الشكوى ولفت انتباه الطبيبة لطريقة التعامل مع الأطفال. ثم تم التواصل مع الطبيبة المعنية بالشكوى وتم لفت نظرها الى ضرورة التعامل مع المراجعين الأطفال بطريقة خاصة لجعلهم يتقبلون الفحص و العلاج. وأكدت الطبيبة حرصها على جميع مراجعيها وخصوصا الأطفال منهم برغم الازدحام في العيادة و خصوصا في ايام العطل الرسمية. |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-41109 | 8/1/2022 12:00:00 AM | 8/1/2022 1:59:53 PM | 8/1/2022 12:00:00 AM | |||||
3486 | Eman Aloraibi | 941207021 | 97338885662 | دكتورة في مستشفى انجنير الصحي غرفة ٩ الساعه ٧:٠٠ المغرب تاريخ ٢٩-٧-٢٠٢٢ دكتورة تفتقر للادب الاسلوب المحترم مع المرضى ، في كل الوقت تحوس في التلفون وماتعطي المريض حقه في التعبير عن الالم الي يحس فيه ، وماليها مزاج تشتغل بتاتا !!! ولما شرحت ليها الحاله الي احس فيها صرفتني بسرعه لان جتها مكالمه ! ولا تم علاجي بطريقه صحيحه اضطريت اروح مستشفى خاص على حسابي الخاص وادفع مبلغ عشان العلاج وطلع الي فيني تسمم كان ممكن تريد الحاله لو مارحت خاص د.خلود محمد |
تم التواصل مع مقدمة الشكوى (ايمان العريبي) في حوالي الساعة 12:20 ظهرا بتاريخ 1 أغسطس 2022. في البداية تم لفت انتباه المراجعة بأنه يوجد خطأ في تاريخ المراجعة المكتوب في الشكوى. ثم تم الاستماع الى موضوع و تفاصيل الشكوى المقدمة. تم التواصل مع الطبيبة المعنية في الشكوى , حيث بينت الطبيبة حرصها ورغبتها في القيام بواجبها الطبي على أتم وجه لجميع مراجعيها, كما أكدت انها اهتمت بشكوى مراجعتها و قامت بعمل اللازم من تحويل المريضة للتخصص المطلوب (قسم العظام) حيث ان المريضة كانت تشتكي من الام مزمنه و متكرره في الظهر منذ مايقارب السنة. ولقد بينت مقدمة الشكوى عدم رغبتها بتعرض الطبيبة لأي أضرار. |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-48917 | 8/1/2022 12:00:00 AM | 8/1/2022 2:23:58 PM | 8/1/2022 12:00:00 AM | ||||||
3487 | لا يوجد | 38220094 | اشكر الموظف على استجابته الى المريض. تبين لي بان موظف امن يدعى يوسف على موظف محترم وخلوق مثال للشباب البحريني |
حاولنا الاتصال بالمراجع لشكره على ابداء الرأي والاشاده بالموظف ولكن الخط مغلق |
YAE | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-08-27557 | 6/13/2022 12:00:00 AM | 8/2/2022 9:32:32 AM | 7/6/2022 12:00:00 AM | ||||||||
3488 | ايمان | 38388513 | موظف الاستقبال استقبلنا بطريقة صامتة و كان يمضغ العلكة |
تم توجيه جميع المنسقين بأستقبال المرضى و المراجعين حسب سياسية قسم السجلات وعدم مضغغ العلكة اثناء الجلوس على المنضدة |
BKH | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-08-19031 | 8/2/2022 12:00:00 AM | 8/2/2022 11:01:26 AM | 8/2/2022 12:00:00 AM | |||||||
3489 | ايمان | 38388513 | الطبيبة المناوبة كانت حقيرة في التعامل |
تم الاتصال بالمريضة من قبل رئيس مجلس الادارة وشكرت المريضة على هذه الملاحظة و وجهت الاطباء بحسن التعامل مع المرضى و التواصل اللبق |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-08-13599 | 8/2/2022 12:00:00 AM | 8/2/2022 11:03:45 AM | 8/2/2022 12:00:00 AM | |||||||
3490 | أحمد عبدالنبي أحمد | 33499660 | أشخاص يأخذون رقم ويذهبون تخليص أعمالهمونحن ننتظر رقمي واذا جاء رقمي يأتي من طاف رقمه وأضطر للتنازل |
قامت مسئولة الصيدلية بالاتصال به يومين وأوقات متكرره لا يرد |
JHC | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-08-26327 | 7/14/2022 12:00:00 AM | 8/3/2022 11:07:42 AM | 7/28/2022 12:00:00 AM | |||||||
3491 | لا يوجد | لا يوجد | التعامل يجب أن يقدمون مرضى الذين يطلبون الاستعجال / المواعيد تحتاج حلول فوريه / تم غسل العين وفحص مجاني وشكرا ليس لدي شكوى |
لا يوجد رقم للتواصل |
JHC | Administrative | Suggestion | Administration | Low | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-08-52854 | 7/25/2022 12:00:00 AM | 8/3/2022 11:11:50 AM | 7/28/2022 12:00:00 AM | ||||||||
3492 | ام عبدالله ( انيسة ) | 33128842 | تقدم لك الشكر الجزيل لدكتورة رجاء الشيخ وحسن التعامل وتفهما لمشاكل المرضي وتمنياتي لها التوفيق والازدهار. |
تم التواصل مع الطبيبة واخبرها بشكر المريضة والثناء على الطبيبة وشكرها على حسن خلقها وتعاملها مع المرضي |
NDC | Administrative | Suggestion | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-08-13480 | 7/31/2022 12:00:00 AM | 8/3/2022 2:35:08 PM | 8/3/2022 12:00:00 AM | ||||||||
3493 | حليمه السيد عباس | 33191891 | almajed7762@gmail.com | بخصوص الدكتور محمد شحاتة وتعاملة مع المريض محمدعلي ابراهيم كانت حرارتة 38وونص ورفض وضع السيلان للطفل بحاجة انه ليس بحاجه اليه |
تم التواصل مع المريضة وفم الموضوع منها وتم التواصل مع الطبيب المعني واخذا الرد من الطبيب وتوثيق الرد من قبل الطبيب ومن ثم التواصل مع المريضة ايضا وتم توضيح فكرة الحاجة الي مغذي او حقن وريدية الي المريضة |
NDC | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-08-04672 | 7/20/2022 12:00:00 AM | 8/3/2022 2:54:08 PM | 7/27/2022 12:00:00 AM | ||||||
3494 | Zainab Ebrahim | 790105764 | 97336665739 | zzainabb33@gmail.com | الرجاء تغيير طبيب العائلة عندنا أمراض ودائما الدكتورة زينب هي الطبيب المتابع ولا نستطيع الدخول على الا عليها |
تم التواصل مع المريضة بخصوص موضوع تغيير طبيب العائلة وعمل اللازم من إجراءات ورقية في المركز وتم إيضاح فكرة برنامج اختر طبيبك للمريضة |
NDC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-81909 | 7/28/2022 12:00:00 AM | 8/4/2022 11:28:42 AM | 8/3/2022 12:00:00 AM | |||||
3495 | NIL | قسم الأسنان مهم جدا تطويره توسعة بقعة العيادة الاهتمام بقسم الطوارئ التعامل الجيد |
الاستبانة بدون اسم أو رقم هاتف للتواصل. تضمنت تقييما بجيد لكل من تعامل موظفي المركز وسرعة الخدمات في حين كان تقييم الرضى عن الخدمات سيئ تم البدء بمشروع توسعة المركز وبناء قسم خاص لقسم الأسنان |
KHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-08-46797 | 7/21/2022 12:00:00 AM | 8/4/2022 3:32:48 PM | 7/21/2022 12:00:00 AM | ||||||||
3496 | NIL | الانتظار أكثر من ربع ساعة وموظفة واحدة فقط الاستبانة تضمنت تقييما لتعامل موظفي المركز بجيد في حسن كان تقييم سرعة الخدمات والرضى عن الخدمة المقدمة بسيء
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تمت مناقشة الاستبانة مع مسؤولة قسم الصيدلية وبينت أن ربع ساعة ليست مدة طويلة ولا يوجد رقم للتواصل مع المراجع وأخذ معلومات أكثر |
KHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-08-49988 | 6/29/2022 12:00:00 AM | 8/4/2022 3:37:11 PM | 6/29/2022 12:00:00 AM | ||||||||
3497 | NIL | 36651100 | الاستبانة تضمنت تقييما بممتاز لتعامل الموظفين وجيد لسرعة الخدمة والرضى عن الخدمة المقدمة. أرجو توفير حفاظات هذا أبسط مايمكن تقديمه من قبل وزارة الصحة إلى الأطفال وذوي الاحتياجات وأهاليهم . توجد نوعية ممتازة ورخيصة أرجو توفيرها Baby Life متوفرة في رامز وذلك لأن النوعية السابقة رديئة جدا جدا . عدم توفير حفاظات رقم 6 لأطفال ذوي الاحتياجات مما أثقل علينا كأولياء أمور وأرهقنا ماديا حاليا الشهر الثاني لم يتم توفيره |
تم الاتصال بالمراجع تاريخ 29 يونيو من قبل قسم الرعاية ولم يرد على الهاتف (مغلق) بالنسبة للشكوى المقدمة بخصوص الحفاظات نعلمكم بانه يتم طلب الحفاظات شهريا من المخازن حيث يتم ادخال العدد المطلوب من دون ذكر او تخصيص أي نوعية للمخازن حيث اننا ليس لنا علم بالشركات التي يتم التعاقد معها من قبل الوزارة وحين يتم تزويدنا من المخازن يتم توزيعها على المرضى وإذا ليس متوفرا في المخازن لا يتم تزويدنا ولكن بالإمكان طرح مقترحها من خلال ارسال رسالة للوزارة تم الاتصال به مجددا من قبل إدارية المركز تاريخ 4 أغسطس لإخطاره بوصول حفاظات رقم 6 الهاتف مغلق |
KHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10231 | 10231 | 22-08-22045 | 6/23/2022 12:00:00 AM | 8/4/2022 3:58:23 PM | 7/29/2022 12:00:00 AM | |||||||
3498 | Abdulwahab hasan | 35074415 | الرجاء من وزارة الصحة تأكد من قسم الرعاية من طريقة تعاملها معه مرضها. قمت أنا وخطيبتي الذهاب إلى قسم الرعاية الصحية ولم يتم التعامل معنه بأخلاق وسوء التعامل معانه وقلة ادب في الرد مع الممرضة |
تم الاتصال به في نفس اليوم من قبل إدارية المركز ولم يرد على الهاتف. ردا على شكوى المراجع عبدالوهاب حسن انه وبتاريخ 28/6/2022 لقسم الرعاية طالبا موعد لفحص ما قبل الزواج حيث اخبر الممرضة انه تم عمل تحاليل سابقا قبل 6 شهور ولم يتم المتابعة معه فقامت الممرضة بالتأكد من الموضوع وتبين بانه تم اخذ موعد طبيب بعد التأكد من جاهزية النتائج الا انه لم يحضر زيارة الطبيب ولما تم الشرح له بانه بعد 6 شهور يتحتم عليه إعادة الفحص بالكامل فكان استاء حيث طلب موعدا اخر وتم توجيهه للسجلات لحجز موعد وتم إعطائه موعد بتاريخ 29/6/2022 وقد حضر بيوم الموعد حيث تم اجراء الفحص بكل سلالة وحين طلبت منه الممرضة لإجراء مقابلة الباحثة حيث انه من ضمن الفحص أعطاها بطاقة صرف لأدوات طبية وحيث انها كانت مشغولة بمريض اخر اخبرته بان ينتهي من مقابلة الباحثة ثم يحضر للصرف الا انه رفض مقابلة الباحثة طالبا بان يتم الصرف له الان ومن ثم سيذهب للباحثة في الزيارة القادمة هذا للعلم مع الشكر |
KHC | Administrative | Complaint | Behavioral | Mother and Child Care | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-08-62538 | 7/29/2022 12:00:00 AM | 8/4/2022 3:57:17 PM | 6/30/2022 12:00:00 AM | |||||||
3499 | زهرة | n/a | 33880917 | no@email | استهتار الدكتورة غرفة 4 و تجاهلها للمرضى و تأخيرهم علماً بأن الغرفة لا يوجد بها مريض و لكن بقى الانتظار علينا. إني أعاني من مرض السكر و سبق أن أخذت موعد و لكن تم الانتظار في القاعة لمدة ساعتين و كانت الدكتور تتجاهل المرضى و تعبث بالهاتف و المرضى تضايقوا و غادرت المكان من دون أخذ العلاج. |
تم الاتصال بالمريضة (زهرة) و بعد مناقشة الحالة تبين أن المريضة كان لديها موعد مع الطبيبة الساعة 16:48 و لكن أرادت الدخول قبل التوقيت بسبب استعجالها لحضور موعد آخر في مستشفى خاص و لا تريد الانتظار لحين الموعد. تم شرح نظام المواعيد في المركز للمريضة و أبدت تفهمها لنظام المواعيد.
د. أفراح سعيد رئيس مجلس إدارو مركز البلاد القديم الصحي |
BQC | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 22-08-50220 | 8/7/2022 12:00:00 AM | 8/7/2022 3:18:40 PM | 8/7/2022 12:00:00 AM | |||||
3500 | NIL | 39912370 | الصيدلية الساعة 3:45 مساء الأرقام ما تتغير موظف الصيدلية واحد وقت الانتظار طويل |
تم الاتصال بالمراجع وافاد انه حضر لاخذ الدواء وانتظر لمدة طويلة مع وجود عدد كبير للمرضى ينتظرون اخذ ادوية الصيدلية ووجود موظفة واحدة فقط وانه شعر بالاسى لوجود هذا الكم من الضغط على الموظفة واحدة وتاخير المرضى في المركز تم شكر المراجع على تقديم ملاحظاته لرفع مستوى الخدمة وتم التوضيح باننا نعمل على تقليل فترة الانتظار قدر الامكان مع التواصل الدائم مع الادارة |
KHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-08-22974 | 8/7/2022 12:00:00 AM | 8/10/2022 9:04:19 AM | 8/7/2022 12:00:00 AM | |||||||
3501 | حوراء الدرازي | 921205422 | 97333978755 | Hawra.isa@hotmail.com | السلام عليكم أود بتقديم شكوى على دكتورة في مركز البديع الصحي حيث انني للتو تعرضت لنزيف شديد مما أدى الى فقدان دمي واستدعاء الحاجة لتركيب ٣ أكياس دم والتعرض الى عملية تنظيف رحم عاجلة إثر هذا النزيف المهول .. في بداية شهر ٦ اكتشفت حملي وعندها راجعت المركز الصحي وتبين الحمل ولكن بعد اسبوع من معرفة الحمل تعرضت لنزف مهبلي فراجعت اكثر من مركز وتبين انه حمل مهدد بالاجهاض وبعدها حدث لي نزيف وعرفت انه اجهاض .. بعدها باسبوع راجعت المركز الصحي لمعرفة ما يمكن فعله في هذه الحالة وطلبت عمل سونار ولكن الطبيبة لم تعمل لي سونار يكشف حالتي والتأكد من عدم وجود بقايا للحمل في الرحم واكتفت باصدار فحص مابعد الاجهاض لقياس عنق الرحم .. وعدم اجراء هذا الفحص ادى بي الى حدوث نزيف شديد بعد فترة من بداية الاجهاض نظرًا لوجود بقايا الحمل .. اتقدم بالشكوى على الدكتورة المعنية لعدم جدّيتها في تشخيص حالتي وعدم الاخذ بالاعتبار المعطيات التي يقولها المريض .. حيث انني راجعت المستشفى لاحقًا وطلبت فحص لمستوى هرمون الحمل لشكّي بارتفاعه وعدم نزوله واستمرار بعض اعراض الحمل وكنت بانتطار نتيجة التحاليل .. |
حضرت المريضه بتاريخ 31/6/2222 الفترة المسائية الى العيادة ،،لالستفسار عن الخدمات المقدمة في المراكز الصحية لما بعد االجهاض . وعليه تم عمل الالزم و معاينتها وسؤالها عن االعراض الحالية يوم الزيارة بعد أخذ المعلومات من المريضة عن حالتها الصحية في يوم الزيارة والرجوع الى الملف االلكتروني للمريضة بهدف إفادتها لالجابة على جميع االستفسارات وتقديم الخدمة بما يتناسب مع حيثيات الحالة القائمة كما هو معمول به في عيادات طب العائلة التخصصية، حيث تبين بأن : 3 -ثبت فحص الحمل االيجابي للمريضه بتاريخ 2-6-2222 وتم تحويلها لعيادة الحوامل بالمركز الصحي. 2 -تم تأكيد تشخيص االجهاض المبكرعلى االسبوع السادس للحمل في طوارئ الحوامل بمستشفى السلمانية الطبي )بحسب المعلومات المأخوذه من المريضه والملف االلكتروني لزيارة طوارئ النساء والوالدة بمستشفى السلمانية بعد عمل الفحوصات الالزمة بما فيها االشعه التلفزيونية من البطن بعد رفضها لعمل االشعه التلفزيونية المهبلية بحسب ما هو مسجل في الملف االلكتروني المقيد بتاريخ ،، ) 2222-6-7 الزيارة 1 -عند سؤالها عن االعراض الحالية يوم الزيارة بتاريخ 31-6-2222 بحسب ما ذكرت المريضة وما تم تسجيله بصفحة الملف االلكتروني . كانت المريضة تعاني من نزيف بسيط مما يتالءم مع تشخيص االجهاض في المراحل االولى دون ذكر اي اعراض تحذيرية كالنزيف الشديد او خروج كتل كبيرة او عدم استقرار في حالة المريضه العامة كمقاييس اولية ،، 4 -تبين ان هدف المريضة من الزيارة لالستفسار عن االجراء المتبع والخدمات المقدمة كمتابعة لما بعد تشخيص االجهاض وما اذا كانت تستطيع عمل اشعه تلفزيونية للتأكد من عدم وجود بقايا للحمل.. وعليه تم افادة المريضة بشرح وتفصيل االجراء المتبع حسب البروتوكوالت المعمول بها بعيادات مراكز الصحة االولية في حال تأكيد حدوث االجهاض المبكر في الحاالت المستقرة بأن يتم تحويل المريضة لعيادة الفحص النسائي الروتيني لما بعد االجهاض . كما تم شرح وتوضيح عدم توفر خدمة االشعة التلفزيونية في المراكز الصحية بهذا الغرض، حيث يتم تحويل الحاالت الطارئة الغير مستقرة والتي تعاني من اعراض تحذيرية لطوارئ الحمل والوالدة لمستشفى السلمانية الطبي لعمل هذا االجراء. 5 -تم شرح االجراء المتبع للمتابعة لما بعد االجهاض بحسب بروتوكول عيادات الرعاية االولية في حال تأكيد االجهاض للحاالت المستقرة بأن يتم تحويلها لعيادات للفحص مابعد االجهاض في العيادة النسائية بالمراكز الصحية . وتم تحويل المريضه للعيادة المعنية في يوم الزيارة. 6 -تم شرح التالي بالتفصيل بأنه في حال ظهور أي من العالمات التحذيرية للمريضة مثل نزيف غزير او الم شديد يمكنها التوجه مباشرة لعيادة طوارئ النسائية بمستشفى السلمانية الطبي في الحال. للمعاينة وعمل الالزم. 7 -وبما ان حالة المريضه كانت مستقرة فإنها لم تتوجه للطوارئ وانما حضرت للعيادة بالمركز الصحي بتاريخ 22/6/2222 لطلب عمل هرمون الحمل BHCG وقد تم طلب الفحص بهذا التاريخ من قبل الطبيب المعالج. اال ان المريضه لم تقم بعمل التحليل اال بتاريخ 7-7-2222 . 2 -حضرت المريضه لعيادة الفحص الروتيني لما بعد االجهاض بتاريخ 7-7-2222 وبحسب ما هو مذكور في صفحة المتابعة للملف االلكتروني بأن حالتها كانت مستقرة ولم تكن تعاني ايضا من اي اعراض تحذيرية او نزيف شديد . وعليه لم تقوم بمتابعة نتيجة التحليل. علما بأن نسبة الدم كانت 5.5 حسب الملف االلكتروني حتى بعد ثالث اسابيع من موعد زيارتها للعيادة. حيث اننا نؤكد على حرصنا الدائم على صحة وسالمة المرضى والمراجعين عن طريق اتباع جميع البروتوكوالت والتوصيات المعمول بها في مراكز الرعاية الصحية االولية. |
BHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-92781 | 8/3/2022 12:00:00 AM | 8/10/2022 9:15:48 AM | 8/4/2022 12:00:00 AM | |||||
3502 | no name | 000000 | الرجاء اعادة النظر في برنامج اختر طبيبك وتسجيل الغير بحرينيين في هذا البرنامج |
تم رفع الموضوع الى الادارة للنقاش فيه |
NAC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-08-39616 | 6/5/2022 12:00:00 AM | 8/10/2022 10:23:21 AM | 6/8/2022 12:00:00 AM | ||||||||
3503 | no name | 000000 | 39897003 | اقتراح تزويد المراجعين بنتائج الفحوصات عبر الواتس اب |
تم الاتصال بصاحب الاقتراح وشرح اليه تسليم النتائج المختبريه ومن غير الممكن تسليم النتائج لاشخاص غير صاحب الفحص |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 22-08-90600 | 6/16/2022 12:00:00 AM | 8/10/2022 10:27:01 AM | 7/19/2022 12:00:00 AM | |||||||
3504 | حسين علي حسين | 000000 | 39039366 | استخدام الهاتف النقال على الكونتر قسم السجلات |
تم الاتصال بالمريض والاعتذار منه وتم انذار جميع الموظفين بعدم استخدام الهاتف على الكونتر |
NAC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-08-36218 | 2/2/2022 12:00:00 AM | 8/10/2022 11:46:20 AM | 2/13/2022 12:00:00 AM | ||||||
3505 | Taha Ahmed | 800407296 | 97333977774 | bo.ahmed.8040@gmail.com | للأسف أصبح وضع المواطن البحرين الي هذا الحد. الاسبوع الماضي ذهبت زوجتي لعمل فحص دم شامل للاطمئنان على وضعها الصحي و بالإضافة انها تعاني من الخمول في الغده الدرقيه و لكن الصدمه هي أن الدكتوره في مركز الرفاع الشرقي الصحي تقول لنا ليس من المهم لان اذا أرسلنا العينات الي السليمانيه سوف يرمونه لان لم يمضي على الفحص الاخير ٦ أشهر. هل هذا الكلام صحيح هل المواطن لهو فحصين في السنه هل هناك ما ينص على ذالك. و في النهايه ذهبت مع زوجتي الي مستشفى خاص لعمل الفحوصات بمبلغ و قدره. هل هذه توصيات الملك للمواطنين و أين حرص رئيس الوزراء على الارتقاء بخدمه المواطن |
تم التواصل مع المريض بخصوص الشكوى و تم أعلامه بان الفحوصات الشاملة يتم عملها كل 6 شهور او على المريض. ما بالنسبة لفحوصات الهرمون تم عملها . و ابدى المراجع تفهمه |
SABKAK | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-90740 | 8/7/2022 12:00:00 AM | 8/10/2022 11:48:57 AM | 8/10/2022 12:00:00 AM | |||||
3506 | مريم العرادي | 000000 | 33266060 | شكوى على جميع الاقسام على الموظفين لايبتسمون في وجهه المريض |
تم الاتصال بالمريضه والاعتذار منها وتم تنبيه جميع الاقسام بضروره الابتسامه ومعاملة المريض بصورة حسنه |
NAC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-08-96804 | 2/13/2022 12:00:00 AM | 8/10/2022 11:51:24 AM | 2/22/2022 12:00:00 AM | ||||||
3507 | Sikandar Mohammad | 930113276 | 97339478381 | Dear sir/madam I am a citizen of bahrain my name is sikandar mohd cpr no 930113276 i am deeply hurt and heart broken in my life time i didnt saw a doctor spoke like this the way the child screen doctor in room 30 talked to me in front of my wife "don't waste my time,get out i will call security on you" this is what i get serving in the army going on war for this country i feel ashamed what if my wife was alone with doctor and he has spoken the same way i feel scared i already made a compliant in the suggestion box but i know it wont be of any use a frnd suggest me this place so i am requesting you to plz look into the matter plz i couldnt sleep and focus on any thing until this matter is resolved. Thanks Sikandar mohammad 39478381 4 aug 2022 7:45-8:00 am |
تم التواصل مع مقدم الشكوى السيد اسكندر محمد و قام بإبلاغنا بما تعرض له من مضايقة و تم الاعتذار عن أسلوب الطبيب و قمنا بتنبيه الطبيب بعدم تكرار ما حصل و ابدى المريض تفهمه للموقف |
SABKAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-97485 | 8/7/2022 12:00:00 AM | 8/10/2022 12:20:56 PM | 8/10/2022 12:00:00 AM | ||||||
3508 | حسين العرادي | 34068330 | التكييف في المركز جدا سيئ وخصوصا عند الاطباء |
تم الاتصال بالمريض واخباره بأنه تم تقديم طلب صيانه مستعجل لمكيفات المركز وانهم بصدد تصليهم بعد الحصول على الموافقات الرسميه |
NAC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-08-34544 | 6/27/2022 12:00:00 AM | 8/10/2022 12:34:38 PM | 7/6/2022 12:00:00 AM | |||||||
3509 | زينب | 960705996 | 97335125957 | ZainabMahfoodh7@gmail.com | في تاريخ ٦/ يوليو / ٢٠٢٢ حضرت لموعدي في عيادة الحوامل مع الدكتورة عفاف لعمل تصوير بالموجات فوق الصوتية ultrasound واخبرتني الطبيبة بان قياسات الجنين اكبر بثلاث اسابيع إلا أنها لم تعطني أي تحويل أو طلب لإعادة الفحص بل أخبرتني أن أطمئن عبر زيارة القطاع الخاص حتى أنه في موعدي التالي لمتابعة الحمل بعد ٣ أسابيع كانت الطبيبة مستغربة لعدم وجود أي تحويل أو طلب إعادة الفحص أو أي إجراء بهذا الخصوص |
تم التواصل مع السيدة زينب عبدالحسين للأطلاع على تفاصيل الشكوى . وتبين منها ان سبب الشكوى هو ان الطبيبه عفاف حسب كلام المريضه طلبت منها التوجه للطب الخاص للتاكد من حجم الجنين حيث ان حجم الجنين من خلال كشف السونار يكبر ب 3 اسابيع عن اسابيع الحمل المفترضه .وبينت المريضه استغرابها من ان الطبيبه لم تعرض عليها التحويل الى المستشفيات الحكوميه بل اقترحت عليها الذهاب للطب الخاص مباشره. عندما اتت المركز الصحي لموعد الزياره مع الطبيبه شيماء تبين من الفحص الطبي ان حجم الرحم 30 اسيوع وهو يكبر اسبوعين عن عدد اسابيع الحمل المفترض وهو 28 اسبوع. وبنائا عليه تم تحويل المريضه للسلمانيه وكان الموعد بتاريخ 1-8-2022 . بالاضافه الى ذلك قد تبين انه لم يتم ادخال المعلومات المتعلقه بالاترساوند الكنرونيا للرجوع اليها وانما وجد في ملف الحوامل ورقه الالتراسوند الصغيره ومكتوب يدويا ا 3 weeks bigger. وبما ان الشكوى تخص قسم الرعايه والامومه تم تحويل الشكوى للدكتوره منى المهري . تم الاتصال مجددا بالمريضه وشكرت الا هتمام والرد على الشكوى ولم تبدي الرغبه في مواصله الشكوى. |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-38487 | 7/25/2022 12:00:00 AM | 8/10/2022 1:19:20 PM | 8/10/2022 12:00:00 AM | |||||
3510 | Maryam Mohamed | 900114878 | 97337765548 | m.m.alblushi@icloud.com | زرت مركز سترة الصحي وكنت اشتكي من حالتين صحيتين وهو الام في الظهر و الاذن وحين اخبرت الدكتورة بذلك اخبرتني بأن النظام المتبع في الطوارئ هو معالجة حالة صحية واحدة فقط فلم تقم بمعاينة اذني ولا حتى وصف ادوية |
في الرد على صاحب الشكوى السيدة مريم محمد صاحب الرقم الشخصي900114878 تم التحقيق في الشكوى السابقة بالأستماع إلى المعنيين في الشكوى والنظر إلى التفاصيل في الملفات الصحية وتم الرجوع الي الطبيبه المعالجه لمناقشة الشكوى والحاله الطبيبه وتم التأكيد على ضروره تكامل الاستشاره الطبيه من خلال فحص المريض وشرح مستوفي لحالته والاتفاق على خطه علاجيه واضحه للمريض والتواصل بطريقة واضحة وتم الاتصال بالمريضة والتأكيد للمريضة على الوجود دائما كمركز صحي لتقديم الاستشارات الطبيه المتكاملة للمرضى خلال ٢٤ ساعه وضروه الاحترام والتواصل المتبادل بين المراجعين والطاقم الطبي وكما تم الاجتماع بالطبيب المعني بالشكوى والتأكيد على ضرورة التواصل وتقديم استشارة صحيه متكاملة وخطة علاجية واضحة للمرضى والتعامل بكل مهنيه واحترام المراجعين |
SHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-97565 | 8/10/2022 12:00:00 AM | 8/10/2022 1:28:14 PM | 8/10/2022 12:00:00 AM | |||||
3511 | Sajjad Alhayki | 910306940 | 97336968778 | s.sajjad.s@hotmail.com | السلام عليكم الدكتورة دلال الهاشمي ترفض علاجي في مركز البلاد القديم الصحي وتخبرني ان هذا اخر تسجيل لي عليها لعدم علاجها مرضى ( السكلر ) وبأسلوب مستفز وبالصراخ ، وتتعمد ان تنادي مرضى اخرين وتتجاهل مواعيدنا الاوليه عليها وتبرر بعدم معرفتها لنا رغم تواجدي في غرفتها قبل الموعد واخبارها بالتفاصيل... |
تم الاتصال بالمريض و لكنه لم يرد و بعد اخذ المعلومات من الطبيبة المعنيه تبين انها قامت بالنداء على المريض في وقت موعده و لكنه لم يحضر فقامت بعلاج المرضى الاخرين حسب مواعيدهم المسجلة و عندما جاء الى الطبيبة قدمت له الاستشاره المناسبه و كتبت العلاج و لم ترفض علاج المريض او اي مريض اخر بسبب مرض معين . اما بشأن انه حضر لها سابقا و اخبرها بالتفاصيل فان من واجب الطبيبة التحقق من موعد المريض عليها اولا لكي يتسنى لها اعطاء العلاج المناسب لانه كما تبين من الطبيبه انه جاء ليطلب العلاج فقط قبل تاكد الطبيبه من اسم المريض و الموعد المسجل عليها و لكن عندما حضر اليها و بعد التحقق من المعلومات و التاريخ المرضي للمريض تم اعطاءه العلاج المناسب هذا ما وجب للتوضيح تم تقديم شكوى من قبل الطبيبة في مركز الشرطة، أغلقت الشكوى من قبلنا و أصبحت من اختصاص مركز الشرطة.
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BQC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-94050 | 8/10/2022 12:00:00 AM | 8/24/2022 1:22:25 PM | 8/10/2022 12:00:00 AM | |||||
3512 | عبدالله احمد | 200307592 | 97366641001 | السلام عليكم تم زياره مركز يوسف انجنير الصحي لرتفاع حراره ابني وعند الذهاب الى الدكتور مجدي لم قم بأي فحص انما اكتفى بعمل فحص كرونا واعطاء بندول وللعلم تم اخبار الدكتور بتاريخ مريضي للطفل بتشنج الحراري وعند الذهاب مره اخرى لرتفاع الحراره 39,9 تم الذهاب الى الدكتور المسول اخباره بالقصه والذي تفاجى بالحراره المرتفعه والذهاب الى التمريض لعمل الكمادات الثلج والبخار وعند السوال لتقديم شكوى لم يكن هناك اي بطاقه شكوى شكرا خاص الى الدكتور صابر والمرضه حوراء |
تم التواصل مع مقدم الشكوى والد (عبدالله أحمد) بالنيابة عن ابنه وذلك في حوالي الساعة12:30 ظهرا بتاريخ 11 أغسطس 2022 , حيث تم الاستماع للشكوى التي طلب النظر في موضوع عدم فحص ابنه من قبل الطبيب المعالج. كما تم التواصل مع الطبيب المعني بالشكوى الذي بين بأنه لم يتمكن من اكمال متابعة الطفل بعد ارساله للعلاج في قسم التمريض وذلك بسبب انتهاء وقت المناوبة حيث انه تمت متابعة الطفل بعد ذلك من قبل طبيب اخر. تم لفت نظر الطبيب لأهمية فحص الطفل , كما تم تنبيه جميع أطباء المركز بضرورة التوضيح للمريض و قسم المعالجة عند قرب انتهاء نوبة العمل حتى يتسنى للمراجع (الذي يحتاج للمتابعة من قبل الطبيب ) التنسيق لذلك. تم اطلاع مقدم الشكوى على هذه الاجراءات و شكر الاهتمام بشكواه. |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-76800 | 8/10/2022 12:00:00 AM | 8/11/2022 1:49:48 PM | 8/11/2022 12:00:00 AM | ||||||
3513 | وليد | 33377247 | يرجى توفير مقاعد للانتظار أمام غرف الأطباء الادارة |
تم التواصل مع المراجع واخباره انه لا يمكن توفير كراسي بجانب غرف الاطباء وذلك بسبب انه من متطلبات حقوق المرضى ان تكون الممرات خالية من المراجعين، وان قاعت الانتظار بها كراسي للانتظار. |
MJK | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-08-43548 | 8/14/2022 12:00:00 AM | 8/14/2022 1:18:47 PM | 8/14/2022 12:00:00 AM | ||||||||
3514 | Zahraa Jameel | 981001327 | 97366915456 | zahraaatitoon98@gmail.com | اني اعاني من ثلاسيميا وحاليا اعاني من اسهال شديد مع ترجيع دكتور بمركز الصحي ستره غرفه 9 رفض علاجي بحجه اني فيني كرونا من حقي تعالج سوا كنت فيني كرونا اولا |
في الرد على صاحب الشكوى الأنسة زهراء جميل صاحبة الرقم الشخصي981001327 تم التحقيق في الشكوى السابقة بالأستماع إلى المعنيين في الشكوى والنظر إلى التفاصيل في الملفات الصحية وتم الرجوع الي الطبيب المعالج لمناقشة الشكوى والحاله الطبيبه وتم التأكيد على ضروره تكامل الاستشاره الطبيه من خلال فحص المريض وشرح مستوفي لحالته والاتفاق على خطه علاجيه واضحه للمريض والتواصل بطريقة واضحة وتم الاتصال بالمريضة والتأكيد للمريضة على الوجود دائما كمركز صحي لتقديم الاستشارات الطبيه المتكاملة للمرضى خلال ٢٤ ساعه وضروه الاحترام والتواصل المتبادل بين المراجعين والطاقم الطبي وكما تم الاجتماع بالطبيب المعني بالشكوى والتأكيد على ضرورة التواصل وتقديم استشارة صحيه متكاملة وخطة علاجية واضحة للمرضى والتعامل بكل مهنيه واحترام المراجعين |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-58455 | 8/14/2022 12:00:00 AM | 8/16/2022 8:26:43 AM | 8/15/2022 12:00:00 AM | |||||
3515 | Ali ISMAEEL | 940103370 | 97338445755 | ak33169072@gmail.com | حضرت مستشفى حالة بوماهر بالحاله لعلاج زوجتي و طلبت من الدكتور ورقة تثبت حضوري او ورقة مرافق مريض علما انه ليس لدي اختصاص في اي من التصاريح تعطى بكوني مرافق ف رد علي الدكتور يشير الى زوجتي هل انت جايب طفل عشان اعطيك ورقة مرافق و قال انه بأمكاني اعطيك ورقة حضور فقط ... فقلت كون المريضه زوجتي انا من نقلتها للمشفى و ليس لدي سياره اخرى و انه لدي عمل بعد حدود ٤ ساعات و نص تقريبا، وانا لا اعلم انه مرافق المريض لاتعطى الا لحالات خاصه او لمرافق طفل ... فقال لي الدكتور (انا شودخلني فيك اذا كان معك سياره او لا شتبيني اسويلك و تصرف ) ومن هالكلام بنبره حاده علما اني اراجع مع هذى الدكتور في مستشفى الشمالي و اخلاقه و تعامله مع المرضى لاتمت لمكانة الدكتور بصفه ف ارجو منكم اخذ اجراء بحق هذا الدكتور لانه اسلوبه ليس باول مره يكون هكذا . اسم الدكتور AL SAYED AHMED AL SAYED GOUDA |
تم التواصل مع مقدم الشكوى تاريخ 14/85/2022 الساعة 14:20 مساء على الرقم 38445755
تم التواصل مع مقدم الشكوى و الاستماع له . تمت مناقشة الشكوى و استيضاح التفاصيل . ابدى المريض ارتياحه بعد المحادثة الهاتفية .
انتهت المكالمة الساعة 14:28 مساء
ملاحظة : الطبيب المذكور في الشكوى في اجازة سنوية و هو خارج البحرين . |
HBM | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-42194 | 8/11/2022 12:00:00 AM | 8/16/2022 8:32:34 AM | 8/15/2022 12:00:00 AM | |||||
3516 | محسن صالح محمد ناجي | لا يوجد | 66377082 | لا يوجد | اقدم شكوى ضد الدكتور علي احمد حيث يقدم قبلي اكثر من مريض وكل ماكلمته يقول انتظر وقد قدم كثير قبلي |
تم الاتصال |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-08-12997 | 8/9/2022 12:00:00 AM | 8/16/2022 8:51:19 AM | 8/11/2022 12:00:00 AM | |||||
3517 | Rana Ail | 881019100 | 97339656525 | Ran88sh@hotmail.com | انا زوجه المريض عبد الجليل احمد شعبان رقم الشخصي 770302815(مريض سكرى) حظر يوم الخميس الي مركز لبديع الصحي بسبب ورم واسوداد في رجله اليمنه وارتفاع في درجه الحرارة مع العلم انه مريض يتابع في عيادة قدم السكرى في السلمانية، ودخل على الدكتورة في غرفه رقم 2لتشخص حاله الا انها قالت له لا يوجد برجلك اي شي اكتفت بإعطائه كريم مسكن للالام وبندول للحرارة، في اليوم التالى الي مركز باربار لتغير على جرح قدمه اليسار(جرح من داء السكرى) فنظرت الممرضه لرجله اليمنه وأخبره بضرورة اخذ موعد عند الدكتورة وذهب الي الدكتورة وطلبت منه اشعله وحولته الي مستشفي السلمانية لخطورة وضعه ونظرت دكتورة السلمانية على الاشعه لترا بها (سلايه ) اتمني من حظرتكم ان تنظرو في حاله زوجي لانه بسبب غلطه دكتورة كاد ان يفقد قدمه وصحه وهو اب لأطفال صغار |
تم التواصل مع صاحب الشكوى وكذلك تم الرجوع الي الطبيب المعالج لمناقشة الشكوى والحالة الطبية وتم التأكيد على ضرورة تكامل الاستشارة الطبية من خلال فحص المريض وشرح مستوفي لحالته والاتفاق على خطه علاجيه واضحة للمريض والتواصل بطريقة واضحة. |
BHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-71072 | 8/14/2022 12:00:00 AM | 8/17/2022 12:24:13 PM | 8/16/2022 12:00:00 AM | |||||
3518 | Husain Ali | 920808824 | 97336496446 | hussain.alsabae@gmail.com | السلام عليكم ورحمة الله، واجهت اليوم موقف غريب فالمستشفى انتظرنا الدكتورة تنادي امي تقريبا 45 دقيقة وبعد انتظار دشينا حقها، بكل وقاحة طردتنا من الغرفة وقالت إنها نادت علينا 3 مرات وهي نادت مره وحده فقط 4 اسامي مع بعض والكل دش عندها، اعيد واكرر مع كل احترامي للجميع انها طردتنا من الغرفة انا و والدتي بالحرف الواحد اطلعوا برى لا تعطلوني، اسم الدكتورة فاطمة عبدالله مستشفى جاسم احمد كانو مدينة حمد دوار 17 غرفة رقم سبعة، اتمنى ثم اتمنى كوني مواطن وجاي المستشفى لاني مريض و والدتي مريضة انه ما نتعامل معاملة المتسوليين هذي وكأننا جايين المستشفى نطلب الصدقة، هل الطبيب في خدمة المريض ولا المريض عبد عند الدكتور اتمنى اخذ الإجراء في حق هذي المسماة : ' دكتورة' |
لقد تم الاتصال بلمريض يوم الثلاثاء تاريخ 16 /8/2022 و لقد تم معرفه المشكله التي حدثت بينه و بين الطبيبه فاطمه عبدالله.. و تم الأعتذار من المريض .. وكان المريض متفهم و راضي عند انهاء المكالمه.. لقد تم الاتصال بالطبيبه في نفس اليوم ( الثلاثاء) |
MJK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-65280 | 8/14/2022 12:00:00 AM | 8/18/2022 8:16:38 AM | 8/17/2022 12:00:00 AM | |||||
3519 | صلاح عبدالمجيد | 36617692 | كان عندي موعد الساعه 6:30 مساءً عند الدكتورة فاطمة الملا رقم الغرفة 3 انتظرت نصف ساعه بعدها خبروني ان اسمك غير موجود توجهت الى الكونتر للتأكد أخبروني تم تحويلك الى غرفة 4 تم توجهت الى غرفة 4 واخبروني ايضياً اسمك غير موجود وتوجهت للمرة الثاله على الكونتر واخبروني ااني مسجل على غرفة 14 وعند الدخول على الطبيبة اخبرتني انه وقت دوامي انتهى وللعلم انا انسان مريض |
تم التواصل مع المريض وعمل الللازم كذلك تم التنبيه على الموظفين بضرورة الأنتباه الى مواعيد المرضى المسجلين على الأطباء وإعطائهم رقم الغرفة الصحيح لعدم تشتت المريض |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 10855 | 22-08-04954 | 8/10/2022 12:00:00 AM | 1/3/2023 1:53:06 PM | 8/18/2022 12:00:00 AM | |||||||
3520 | روز محمد | 36625508 | ضد موظف او موظفة استقبال لا يعمل على حسب الأرقام |
تم التواصل مع المريضة و تم ابلاغها بان بعض الخدمات لاتحتاج الى رقم مثل اخذ ورقة الاجازة المرضية او التاكد من الطبيب في اي عياده و تم كذلك التاكيد على الموظفين بالاتزام بالارقام و حسن التعامل مع المراجعين و المرضى |
BKH | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11059 | 10855 | 22-08-50229 | 8/17/2022 12:00:00 AM | 1/3/2023 1:44:26 PM | 8/18/2022 12:00:00 AM | |||||||
3521 | امير مسعد سالم | 37702370 | يرجى النظر في موضوع الطوارئ في سرعة الاستجابة للمريض وايضا النظر في عيادات من اضل المراكز بأمانة الله يوفقكم ويحفظ ملكنا ويحفظ المملكة |
تم التواصل مع المريض من قبل مسؤولة قسم التمريض والاخذ بعين الاعتبار المقترح المطروح من قبله |
YAE | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-08-97753 | 6/30/2022 12:00:00 AM | 8/20/2022 7:32:21 AM | 8/16/2022 12:00:00 AM | ||||||||
3522 | أحمد مبارك | 33334388 | يرجى وضع ممرضات في قسم الطوارئ يهتمون بوضع المرضى عدم علاج ابنتي من ذوي الاحتياجات الخاصة حرق في رجلها تصنف حاله عادية وتعامل الممرضة في قسم الطوارئ تعامل سيئ |
تم التواصل مع ولي أمر المريضة وتم اخباره بضرورة ابرازة بطاقة الصادرة لذوي الهمم لاسراع عملية العلاج اسنادا لتعميم الصادر من مراكز الرعاية الصحية الأولية |
YAE | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 22-08-69919 | 6/20/2022 12:00:00 AM | 8/20/2022 7:31:23 AM | 8/16/2022 12:00:00 AM | |||||||
3523 | Ahmed Hamdan | 33152227 | 97333152227 | ahmed.hamdan@gulfhotelbahrain.com | السلام عليكم ورحمة الله وبركاته بعد التحية نود تقديم شكوى وذالك بخصوص التاخير الحاصل من قبل ادارة المواعيد بوزارة الصحة حيث ان قمت بحجز موعد عن طريق التطبيق المتاح لوزارة الصحة ( صحتي) الا ان قمت بالانتظار ساعة ما بعد الموعد واخبرتنا الدكتورة المسجل عليها بغرفة رقم 1 بمستشفى يوسف انجنير ان لديها فحص لطلاب المدارس مما ادى لتاخيرنا عن العلاج وعليه نود اخذ اللازم حيال هذا الامر حيث ان المواطن لايستطيع الانتظار كل هذا الوقت ليتلقى العلاج الرجاء النظر بهذا الموضوع حيث ان الدكتور الذي لديه فحص لايتم تسجل المرضى عليه احمد حمدان ٣٣١٥٢٢٢٧ |
تم التواصل مع مقدم الشكوى ( أحمد حمدان) وذلك في حوالي الساعة12:30 ظهرا بتاريخ 18 أغسطس 2022 , تم الاستماع للشكوى حيث طلب النظر في موضوع عدم تسجيل مواعيد مرضى على الطبيب الذي ليه مواعيد لفحص طلبة المدارس حتى لايتم تأخير المرضى عن مواعيدهم المحجوزه مسبقا . ولقد تم التواصل مع الطبيبة المعنيةبموضوع التأخر عن موعد المراجع و التي بينت بأنها تحاول جاهده بأن تدخل جميع المراجعين على وقتهم المحدد دون تأخير قدر المستطاع. كما تم التواصل مع اداري المركز الصحي و الذي بدوره تواصل مع مقدم الشكوى وأخذ بعين الاعتبار جميع ملاحظاته. تم اطلاع مقدم الشكوى بأنه ستقوم ادارة المركز ببحث المقترح و مناقشة آلية التسجيل حتى لايتكرر مثل هذا التأخير و تمت الموافقه على هذه الاجراءات من قبل المراجع. |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-47500 | 8/17/2022 12:00:00 AM | 8/21/2022 8:32:20 AM | 8/18/2022 12:00:00 AM | |||||
3524 | SONIA FAREED | 670146749 | 97334568937 | sameramubark391@gmail.com | حجزت موعد الساعه ٩ ونص اونلاين مركز حالة بو ماهر الصحي لدكتور محمد جمعه وحضرت وانتضرت لنصف ساعه وتوجهت اليه انا و ابني واخبرته باسمي واخبرنا انه لايوجد مريضه بهذا الاسم واخبرنا للذهاب الى الرسبشن وذهب ابني واخبرهم ولم يبرروا له سبب المشكله و حجزوا لي موعد اخر عند دكتوره اخرى تدعى غدير بن حمدان و انتضرت اكثر من ٢٠ دقيقه و من المفترض٥د توجهت اليها انا وابني مره اخرى وتحدثت مع ابني بطريقه غير لائقه وقامت برفع صوتها عليه وتخبره انك تأتي الي كثير ولا توجد مريضه اخرى غيرها ومن بعدها توجهت لحارس الامن الذي ارشدني الى مكان مسؤل المركز والذي متغيب و حاليا فالاجازه ويحل مكانه شخص اخر وكان المكان فيه بعض الاشخاص ثم اخبرنا حارس الامن بأن نأتي ورائه ونغادر من عند المسؤوله ونعود مره اخرى اليها بعد انتهاء من الاشخاص ثم قمت بمغادرة المركز الصحي والذهاب الى حجز المواعيد على الاونلاين فتفاجأت بوجود اني لم احضر عند الدكتور محمد جمعه واني حضرت لدى الدكتوره غدير بن حمدان وهذا المخالف للحقيقه والكذب والأفتراء والضلم الذي تعرضت له فوق اني انتضرت ساعه ونصف فالمركز الصحي + سوء المعامله والتجاهل الذي تعرضت له |
تم التواصل مع المريضة سونيا فريد تاريخ 17 أغسطس 2022 الساعه 12:30 مساءا وتم أخذ حيثيات الشكوى وتم الشرح للمريضه عن برنامج اختر طبيبك وحيث أنه المريضة مسجله على المجموعة ب على د غدير وهي موجوده في الدوام فوجب التسجيل على نفس الطبيبة لمعاينة الحالة ومتابعتها من نفس الطبيبة " كما تم ايضاح أنه يوجد مرضى أخر مسجليين على نفس الطبيبه والطبيبه تنادي على المرضى في مواعيدهم حيث أن موعد المريضة لم يحن بعد وكان بالأمكان الانتظار لفترة بسيطة وستنادي الطبيبة على اسمها لا التهجم على الطبيبة والصراخ عليها قبل الموعد المعطى من قبل السجلات الصحية ..تم التواصل مع الطبيبة وأنكرت أنها تجادلت مع المريضة أو رفعت صوتها وبعد التواصل مع المريضه قالت أنها ستأتي الى المركز الصحي للتحدث مع مسؤول المركز ولم تأتي |
HBM | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-38808 | 8/17/2022 12:00:00 AM | 8/21/2022 8:39:15 AM | 8/18/2022 12:00:00 AM | |||||
3525 | Mohamed Alhendi | 870708325 | 97333900558 | mohammed_alhindi@ymail.com | السلام عليكم ، شكرا للخدمات الصحية المقدمة من قبل الوزارة و لكن واجهت مشكلة . في تاريخ ٢٦ يوليو مساءا ذهبت لمركز يوسف انجنير الصحي بمدينة عيسى بسبب وعكة صحية و تم تحويلي على الدكتور صابر محمد و تم تشخيص جزء من حالتي الصحية فقط و كان عذر الطبيب انه موعدي انتهى و ما يحق لي طلب تشخيص اضافي و اذا ابي شي زيادة اخذ موعد ثاني يوم ثاني الصبح. سؤالي و شكوى المقدمة لو كنت اعاني من اكثر من عارض هل هناك قانون ما يسمح لي اشكي اكثر من عارضين صحيين للطببب و اخذ موعد جديد علشان افحص عن باقي الاعراض الصحية ؟ و شكرا |
تم التواصل مع مقدم الشكوى (محمد الهندي) وذلك بتاريخ 17أغسطس 2022 , حيث تم الاستماع الى جميع تفاصيل منه حيث كان يتساءل عن المانع من متابعة أكثر من عارضين صحيين في نفس الموعد على الطبيب المعالج. تم توضيح النظام اللذي يعمل به الأطباء في الرعاية الصحية الأولية و الوقت الذي يتم تحديده (من قبل الادارة) لكل مراجع (8 دقائق) حتى يتسنى للاطباء استيعاب جميع المراجعين. و من هذا المنطلق فأحيانا لايتسع الوقت المحدد لتغطية كل العوارض الصحية للمراجع اذا كانت كثيرة و تتطلب وقتا اطول و عليه يقوم الطبيب بالطلب من المريض تحديد موعد في يوم اخر لمتابعة بقية العوارض الصحية طالما ان هذه العوارض الصحية لاتمثل أي خطر على حياة المريض أو تستدعي التدخل الطبي الفوري. كما تم التواصل مع الطبيب المعني بالشكوى الذي بين بأنه و من باب الحرص على اعطاء كل عارض صحي حقه في الفحص و العلاج قد طلب من المراجع تحديد موعد في يوم اخر للمتابعة. |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-67068 | 8/15/2022 12:00:00 AM | 8/21/2022 8:51:01 AM | 8/18/2022 12:00:00 AM | |||||
3526 | Jaffer Baqer | 840202580 | 97339779745 | مودي ولدي عمره ٧سنوات رقمه الشخصي. 141201347 من ١١ صباحا وعطونا موعد ١٢:٢٨ اليوم تاريخ ١٢ اغسطس ٢٠٢٢ مستشفى جابر الصباح وصلت الساعة ١٢:٤٥ وللحين ما نادت اسمه ولما رحت لها بكل برود تقول مو مسجل حالة طارئة وهو موصلة حرارته ٣٩.٥ وفي التسجيل يقولون مسجلينه حالة طارئة الدكتورة غرفة ٧ معاملتها مأساة واخذت ولدي ورجعت فيه البيت عشان اسبحه يمكن تنزل حرارته ومن يومين مودي زوجتي نفس المركز في الليل وكله ما في مواعيد يحولونك على التصنيف واكثر من ٤٥ دقيقة ننطر التصنيف لما رحت اسألهم اذا بيطولون يعطيني البطاقة يرد علي ويقول لي اي حياك تفضل باسلوب مزعج والمرضى مكودين مستشفى جابر الصباح صاير وابد مأساة من ناحية التعامل وانتظار وقت الدخول على الدكتور |
تم التواصل مع السيد جعفر باقر للأطلاع على تفاصيل الشكوى . حيث تم الاتصال بتاريخ 18/8/2022 الساعة 10:30 . حيث ذكر السيد جعفر ان في زيارته للمركز الصحي في تاريخ 12/8/22 الساعة حوالي 11:00 مرافقا ابنه اللذى كان يعاني من ارتفاع في درجة الحرارة تم اعطائه موعد على الطبيبة المعالجة الساعة 12:28 , و اخبره موظف التسجيل ان ابنه مسجل كحالة طارئة, و ظل ينتظر موعده من دون ان تناديه الطبيبة , فقرر الاستفسار من الطبيبة , فطرق الباب و سأل الطبيبة ان ابنه حالته طارئة و حرارته مرتفعة ولم يتم اسدعائه, لكن كان رد الطبيبة انه غير مسجل لديها كحالة طارئة و انما موعد اعتيادي و سيتم استداعئه , و كان اسلوبها سيئ , و قررالعودة الى المنزل من دون تلقي العلاج. وبمراجعة الملف الالكتروني للمريض تبين ان المريض تواجد عند التسجيل الساعىة 11:21 , و تم اعطائه موعد اعتيادي (ليست حالة طارئة) الساعة 12:18 .
و بالرجوع الى الطبيبة المعالجة ذكرت ان والد الطفل دخل غرفتي ليستفسر عن موعد ابنه قبل موعده ما يقارب الساعة 11:45و تحدث معي بأسلوب حاد و غير لائق , و رغم ذلك بينت له ان ابنه ليس مسجلا كحالة طارئة ليتم اعطائه اولوية الدخول قبل المرضى, و عليه ان يتوجه الى قسم التمريض للتصنيف اذا كانت الحالة طارئة ليتم تقييمه و تسجيله كحالة طارئة, ولما تم مناداته على الوقت و عدة مرات لم يحضرللاستشارة, و بالتالي تم تسجيله كموعد فائت.
و من قبلنا عند التوالصل مع صاحب الشكوى , تم شكره على ابداء ملاحظاته, واخباره بالرد و انه تم تحويل جميع الملاحظات المذكورة الى الطبيبة المعالجة. بالاضافة تم شرح ألية التسجيل للحالات الطارئة انه يكون من خلال ممرضة التصنيف , و انه حتى لو اعطي موعد اعتيادي بالامكان اعادة تقييم المريض اذا تدهورت حالته اثناء الانتظار بالتوجه الى قسم التمريض, وان الطبيب دائما يضع في الاعتبار مصلحة المريض و هناك بروتوكول متبع للتعامل مع الحالات الطارئة لتصنيفهم في اعطائهم اولوية الدخول حسب درجة خطورة الحالة . |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-94310 | 8/14/2022 12:00:00 AM | 8/21/2022 8:59:56 AM | 8/18/2022 12:00:00 AM | ||||||
3528 | علي يوسف | 921102550 | 97334330702 | Ali.gtr35@gmail.com | تم تقديم شكوى الى وزارة الصحة عن تقصير وخطء طبي منذ ثلاثة اشهر ونصف مع المراجع المتكرر ولم يتم التواصل مي علما باني اعاني من اصابة الى الان تم ارفاق تفاصيل الشكوى في الملفات المرفقة |
تم رفع الحادثة من قبل رئيس مجلس الادارة في نظام التبليغ الإلكتروني عن الحوادث الطبية الخاص بالرعاية الأولية منذ يونيو 2022م وبإنتظار اجتماع اللجنة . وبالنسبة للتعويض تم ابلاغ العميل بتقديم الشكوى في الهيئة الوطنية لتنظيم المهن والخدمات الصحية. |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-40438 | 8/16/2022 12:00:00 AM | 8/21/2022 11:25:37 AM | 8/21/2022 12:00:00 AM | |||||
3529 | Munther Tareef | 890405417 | 97336514445 | munther3350@gmail.com | السلام عليكم عندي شكوى بخصوص ولدي مريض مصخن وترجيع عمره سنتين الجاهل كلش دايخ رحت مركز مدينة عيسى قالو لي موعد ساعه ١٢ قلت لهم جاهل سنتين عمره و دايخ قتلو لي معلي وده التمريض ودينا حولوني على غرفه ساعه و شي انتظر محد فيها و يوم رحت الى المسؤول المناوب كان حدا غير متساعد و الرد مالها كان ما اقدر اسوي لك شي انزين يصير تتصلون تشوفون وينه لا ما نقدر مو الكل وضعه ممتاز عشان نودي ولادنه مستشفيات خاصه و هذا دوام يعني كل مره نزور المستشفى عشان مرض لازم يكون في معامله غلط سلوب غلط ليش يعني ما يبون يشتغلون واااايد في ناس مساكين يبون الشغله الي اهم قاعد يلعبون و يتفلسفون على خلق الله فيها و الناس مرضى تعابه اتمنى في احد يتابع معاهم لان من امن العقوبه اساء الادب و مسؤولتهم كان سلوبها كلش مو مال مسؤوله حسيت روحي مسامحه اني في كراج و الحين كرونا و حاله هذا الاهتمام في المرضى اتمنى صج يسوون حل حق مركز مدينة عيسى من دكاتره من مسؤولين لا سلوب و لا اخلاق |
بالنسبة للمريض علي منذر(200607448) الذي حضر المركز الصحي بصحبة والدة بتاريخ 18/8/2022 حيث كان يعاني من إرتفاع درجة الحرارة وترجيع ، قصد والد المريض لقسم السجلات فحصل على موعد الساعه 12:03 مع الطبيبة د.نجاح خليل إذ تم تسجيله في تمام 10:33 والذي يتوافق مع توقيت إستراحة الأطباء فأخبرتة الكاتبة بالذهاب لقسم التمريض ليتم تصنيف باللون الأصفر.
تم معاينة الطفل الساعه 11:15 ص إذ كانت حرارته 38 درجه ونشاطة طبيعي وتم فحص المريض من قبل الطبيبة وتم إعطاءه العلاج المناسب وشكر الطبيبة على جهودها .
تم الإتصال بوالد الطفل لمعرفة مدى إنزعاجة وخصوصا من أسلوب التعامل ، فأخبرني أنه لم يتم شرح له كيفية مراجعة التمريض وعدم تواجد الطبيبة في الغرفة لأنها في إستراحة من قبل أحدى موظفي السجلات وليس من الطبيب المسئول ، وأعتذر مني لأنه لم يكن يعلم من الشخص الذي تواصل معه.
وشكر الطبيبة التي عالجت إبنة وتواصلي معه للإطمئنان على صحة الطفل |
IHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-12286 | 8/18/2022 12:00:00 AM | 8/21/2022 1:27:52 PM | 8/21/2022 12:00:00 AM | |||||
3530 | Khadija Abdul Aziz mohd | 910205990 | 97334513383 | amnoor222amnoor@gmail.com | السلام عليكم و رحمة الله و بركاته إلى السادة الكرام الموقرين تم إجراء فحص تحاليل في مركز عالي الصحي في تاريخ 17/112022 و أنا أنتظر نتيجة التحليل فما هي النتيجة فحص الحمل هل يوجد حمل ؟ و لأنني مريضة لا استطيع الذهاب إلى مركز عالي الصحي جزاكم الله خير و بالتوفيق للجميع مع فائق الاحترام و التقدير و شكرا |
تم التواصل مع المريض من قبل رئيس مجلس الادارة و عمل اللازم و تم شرح آلية الأستشارة عن بعد لتسهيل التواصل و كانت المريضة ممتنة جدا. |
AHC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-20388 | 8/21/2022 12:00:00 AM | 8/21/2022 1:38:22 PM | 8/21/2022 12:00:00 AM | ||||||
3531 | أريج ياسين | 930408705 | 97339040393 | areej7497@hotmail.com | اصبت بكسر بالقدم في مقر العمل اثناء ساعات العمل الرسمية، وعند عمل الاشعة بمركز جاسم كانو (لعدم وجود اشعة بمركز مدينة حمد) والمتابعة في مركز مدينة حمد الصحي تم تشخيصي من قبل مركز مدينة حمد بعدم وجود أي كسر، وبعدها بمدة استمر الألم بالازدياد ظناًبانه ليس كسر و مجرد التواء، الا ان عند مراجعة دكتور بالقطاع الخاص تم اعلامي بانه كان كسر من حينها وازداد مع مرور الوقت وقد تم ذكر ذلك في تقرير الدكتور الخاص، و عند مراجعة مركز مدينة حمد للتوقيع على استمارة اصابة العمل تم اخباري بانه يجب الحصول على تقرير الاشعة من مركز جاسم كانو،وبعد ان استلمته و راجعت مركز مدينة حمد لم يتم الموافقة على ذكر الكسر في استمارة اصابة العمل وذلك بناء على التقريرالصادر من مركز جاسم كانو علما بانه تم الذكر في التقرير ان الحالة تتطلب متابعة والتحقق.علما بان اصابة الكسر تحتاج اسبوعان بعد الاصابة لتكون واضحة جدا بالاشعة، وعليه فلقد تم دفع مبالغ كبيرة للعلاج والعلاج الطبيعي وما زالت المصاريف مستمرة على العلاج الطبيعي و على المراجعة الدورية لذلك يتطلب قسم الموارد البشرية في العمل تقرير يشرح الحالة لتعويضي بإصابة عمل. |
المراجعه أريج و تحمل الرقم الشخصي 930408705 حضرت للمركز الصحي بتاريخ 28/4/22 و كانت تعاني من التواء في الكاحل و بناءا على التاريخ المرضي و الفحص السريري طلبت الطبيبه المعالجه اشعه على المنطقة، و جاء التقرير المفصل بخلو المنطقه من كسور و تم اعلام المراجعه بذلك. حضرت بعدها بتاريخ 15/6/22 و أخبرت الطبيبة بأنها ذهبت الى طبيب خاص و أخبرها بوجود كسر في المنطقة و لم يتم احضار أي أوراق تثبت ذلك، و كانت تصر على الطبيبه بكتابة تقرير اصابة عمل يثبت وجود كسر خلاف ما هو مذكور في التقرير الصادر من قسم الاشعة.
تم التواصل مع المراجعه بتاريخ 21/8/22 الساعه 12:30 تم شرح ما حدث بالكامل و اعطائها موعد مستعجل مع قسم العظام للمتابعة بتاريخ 21/9/22. |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-77121 | 8/18/2022 12:00:00 AM | 8/22/2022 7:56:20 AM | 8/21/2022 12:00:00 AM | |||||
3532 | Ayman Matrook | 810309688 | 97339993691 | amatrook2@health.gov.bh | أنا موظف في المستشفيات الحكومية - مستشفى السلمانية الطبي قسم التمريض الشكوى على: مركز عالي الصحي وفقا لتعليمات الهيئة الوطنية لتنظيم المهن و الخدمات الصحية, عند تجديد رخصة مزاولة المهنة, قمت باجراء كل المتطلبات في الاستمارة الخاصة من الهيئة (استمارة اللياقة البدنية). حيث جميع الفحوصات تمت في العيادة المهنية بمستشفى السلمانية عن طريق الدكتورة مائدة محمود الورد جزاها ألف خير. و من تعليماتها التوجه للمركز الصحي التابع لي لوضع الختم النهائي من قبل طبيب العائلة. الشكوي: بعد زيارة مركز عالي الصحي, استقبلتني الدكتورة أزهار الصالح برحابة صدر، و لكنها رفضت ختم الاستمارة بعد تلقيها تعليمات من الدكتورة سونيا و الدكتورة منى التحو (نائب رئيس الأطباء) و طلبو مني أن أرجع الى العيادة المهنية للدكتورة مائدة لوضع الختم النهائي، و هي المعني لذلك. بعدها رجعت للدكتورة مائدة و رفضت هي الأخرى، حيث قالت أن جميع المراكز الصحية تقوم بالاجراءات المطلوبة ما عدا مركز عالي الصحي، فارفع شكوي ضدهم. و هذا أنا لا أعرف ما العمل، و يتعلق موضوع تجديد رخصتي بسبب غير واضح. |
تم التواصل مع صاحب الشكوى من قبل نائب رئيس الخدمات الطبية الدكتورة منى التحو وشرح الإجراءات الجديدة بخصوص ختم استمارة اللياقة البدنية. |
AHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-65264 | 8/22/2022 12:00:00 AM | 8/22/2022 11:21:31 AM | 8/22/2022 12:00:00 AM | |||||
3533 | Khadija Abdul Aziz mohd | 910205990 | 97334513383 | amnoor222amnoor@gmail.com | السلام عليكم و رحمة الله و بركاته إلى السادة الكرام الموقرين اشكركم على الرد و الاهتمام و لكن عندي استفسار متى موعد الولادة اذا كنت حامل من تاريخ 25/6/2022 و هل احتاج لدواء فوليك اسيد و لكم منا فائق الاحترام و التقدير و اشكر مركز عالي الصحي على الرعاية الصحية و بالتوفيق للجميع. |
تم التواصل مسبقاً مع العميل من قبل رئيس مجلس الإدارة وشرح آلية الاستشارة عن بعد وكيفية الاستفادة من هذه الخدمة |
AHC | Administrative | Enquiry | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-08833 | 8/22/2022 12:00:00 AM | 8/22/2022 11:30:39 AM | 8/22/2022 12:00:00 AM | ||||||
3534 | خديجة ناصر | 890802696 | 97366904669 | khadija3190@gmail.com | اتقدم بشكوى ضد الدكتوره نيفين االطبيبة بغرفة ٣ في مستشفى كانو دوار ١٧ حيث ان اقصى ماتقدمه للمرور هو خافض حرارة ثم نضطر بعد مغادرة المركز التوجه الى الطوارى حيث ان ابني قبل اسابيع كان يعاني من حرارة بمعدل ٣٩.٨ متكررة وبعدما فحصته كل ماكان يهمها ان ابني عمره خمس سنوات و يتواجد بعربة اخته لماذا لا يمشي وتتكلم باستهزاء وما وصفته عبارة عن خافض حرارة و دواء اخر غير موجود فاخذته للطوارى اكمل ١٢ ساعه وتم اعطاءه مضاد والعديد من الادوية و مواعيد لعملية في الفاتح واليوم انا صاحبة ربو ومتعبه منذ ٦ ايام وتواصلت مع ٤٤٤ وفحصت وكانت سلبيه ولا يمكنني التنفس استهزات فيني وقالت انها انفلونزا والادوية عبارة عن هراء لم تعطيني بخار ولا مهدا ولا ابرة والان اتواجد بالطوارئ مند الثانية فجرا فكيف لطبيبة توصف فقط خافض حرارة وجميعنا نغادر للطوارىء لنزيد الضغط عليهم ام ماذا |
تم الاتصال بالمريضه تاريخ 21/8/2022 حيث ابدت استياءها من تصرف الطبيبه نيفين بسبب انتقادها لوجود الطفل في العربه و من طريقه تعامل الطبيبه مع مرضها.. لقد تم تهدئه المريضه و وتنبيه الطبيبة |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-18278 | 8/21/2022 12:00:00 AM | 8/22/2022 11:56:28 AM | 8/22/2022 12:00:00 AM | |||||
3535 | يوسف احمد | 85694983 | لا يوجد | yousif.alsammani@gmail.com | دكتور حسين سعد غرفه رقم (9) عدم احترام المريض وعدم معالجتي وكان اسلوب الدكتور غير لائق ولم يقم بمناداه اسمي وعند ذهابي له قال لي دبر نفسك |
تم التواصل مع المريض وشرح له خطوات مناداه المراجع احيانا يتم تقديم الحالات الطارئه |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-08-98824 | 8/11/2022 12:00:00 AM | 8/22/2022 2:03:03 PM | 8/18/2022 12:00:00 AM | |||||
3536 | صابرين عبدالله | 34181031 | كما نعرف من حق المريض الحصول لعى الوقت الكافي لشرح مرضة والاستماع الدكتور له وانا تعرضت للمضايقة ولم اخذا العلاج الماسب والسبب دكتورة رجاء الشيخ عندما دخلت عليها قالت تكلمي ابسرعه وفي مرضي ينتظرون في الخارج بره وللعلم هذة المرة الثانيه الذي يحصل فيها هذا الموقف اتمني التنبيها عليها مع انها راحت تسولف وي دكتورة ثانيه كلنا مرضي ولنا حق الاستماع لينا بدون تعجيل. |
تم الاتصال بالمريضه والاستعلام عن مقدمة الشكوي ومعرفه التفاصيل حيث تم اخبارها عن مناقشة الموضوع مع الطبيبه ولفت نظرها وتقبلت المريضه الرد بكل رحابه صدر واستحسان |
NDC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-08-90931 | 8/15/2022 12:00:00 AM | 8/23/2022 7:25:05 AM | 8/22/2022 12:00:00 AM | ||||||||
3537 | بدون اسم | برنامج اختر طبيبك مالة داعي اصلا وبضراحه برنامج اختر طبيبك ما قدرت اسجل وطافني موعد التسجيل فياريت ينلغي البرنامج لان اني ما اخترت الطبيب واتمني ان يعالج اي طبيب وقت الحضور للمركز |
لا يوجد اسم ولا رقم الهاتف ولا نستطيع التواصل مع صاحب او صاحبة الشكوي لاسف لكن البرنامج الجديد يهدف الي تحسين الخدمات المقدمة في المركز وللمرضي. |
NDC | Administrative | Suggestion | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-08-64234 | 8/15/2022 12:00:00 AM | 8/23/2022 7:35:14 AM | 8/22/2022 12:00:00 AM | |||||||||
3538 | Abbas Mohsen | 820603210 | 97334448669 | انا مريض سكلر وبسبب نوبة الم ذهب للمركز الصحي في وقت متأخر من الليل .. لقد تم تصنيفي على انني حالة مستعجلة وتم تسجيلي على غرفة رقم 7 (دكتور حسن الصباغ) مركز الشيخ جابر الصباح قام بمعاينتي واخبرني سيقوم بعمل تحليل دم واعطائي المحلول الوريدي والبرفلقان .. واخبرته ان اوردتي صعبة ولا يمكن ايجاد وريد لي قال دع الممرضة تحاول وان لم تجد سأعطيك دواء اخر ... وبعد محاولات فاشلة اخبروا الطبيب بالمحاولات الفاشلة فكتب لي تحويل الى طوارئ السلمانية .. من هو المسؤول عن زيادة الالامي وتحويلي السلمانية بدون اعطائي اي دواء او مسكن الم |
تم محاولة الاتصال للعميل ولكن لم يرد و من قبلنا تم التواصل بالطبيب المعالج لمعرفة التفاصيل فذكر ان المراجع حضر الى المركز بتاريخ 17/8/2022 الساعة 01:30 فجرا, يشتكي من الام السكلر في الظهر و الرجلين و بعد فحصه امرنا بأعطائه محلول وريدي و ابرة مسكن الم ( Perfalgan) و لكن تعذر الحصول على وريد لاعطائه المحلول و لكن بعد مراجعة سجل الادوية للمريض تبين انه يأخذ ابرة Oxycodone بشكل منتظم يوميا موصوفة من عيادة السكلر بمعدل ابرة كل 24 ساعة , و قد حصل على تلك الابرة في اليوم السابق في مركز البديع الصحي صباحا الساعة 07:10 بالاضافة الى ابرة اخري في طوارئ السلمانية الساعة 13:30 ظهرا , و اذا اعطيت الابرة مرة اخرى يكون قد تلقى 3 جرعات في اقل من 24 ساعة ,و لذى قررنا تحويله الى الطواريء حرصا على سلامته. و الجدير بالذكر اننا في المراكز الصحية الاولية نتبع بروتوكول علاجي محدد لمرضى السكلر وان الطبيب دائما يضع في الاعتبار سلامة المرضى خصوصا في صرف الابر المسكنة للالم. متابعة للشكوى الواردة الينا من السيد عباس محسن تم متابعة الحالة و التواصل معه للأطلاع على تفاصيل الشكوى (تم الاتصال بتاريخ 7/9/2022 الساعة 11:00). بداية تم شكر العميل على ملاحضاته و من ثم معرفة التفاصيل المتعلقة بالشكوى . فمن جهتنا بينا للسيد عباس ان المركز الصحي مفتوح لخدمة المرتادين و من كل الفئات , و بالنسبة لمرضى السكلر الطبيب المعالج يتبع البروتوكول العلاجي المحدد لمرضى السكلرحفاظا على سلامته وخصوصا في صرف الابر المسكنة للالم , و ان الطبيب يضع في الاعتبار التاريخ المرضي للمريض و اخر جرعة تم اعطائها للمريض لتفادي اي اثار جانبية , و في مثل حالته فهو يأخذ ابرة Oxycodone بشكل منتظم يوميا موصوفة من عيادة السكلر بمعدل ابرة كل 24 ساعة و لكن فعليا هو يأخذ ابرة ثانية يوميا لكي يسيطر على الامه فننصحه المتابعة مع عيادة السكلر لاعادة تقييمه و وضع البنامج العلاجي المناسب له.
هذا ما لزم توضيحه. مع الشكر الجزيل . د.عبدالحسين محسن رئيس مجلس ادارةمركزالشيخ جابر الصحي |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-36858 | 8/17/2022 12:00:00 AM | 9/7/2022 12:53:28 PM | 8/23/2022 12:00:00 AM | ||||||
3539 | hamza | لا يوجد | 36437876 | لا يوجد | i came at 7:00 pm booked an appointment for 9:00 pm because i was short on time. i now come back and it is 9:35 and there is no doctor in the room. i am busy man and this was a waste of my time (room 11) |
تم التواصل مع المراجع وشرح له بان من اسباب عدم تواجد الطبيب في الغرفه هي الحالات الطارئه وكان يتوجب عليه الاستفسار لمعرفه سبب التاخير ليتمكن السجلات من توجيهه او تغير الغرفه . وبعد الاطلاع تبين بان موعده في البرنامج 9:40 دقيقه وليس 9:00 ولم يتاخر الطبيب بالمناداه وانما المريض كان يعتقد بان موعده 9:00 تم التنبيه على السجلات باخبار المريض بالوقت والتاكد من المريض قد استمع للوقت جيدا لربما يكون هناك سوء فهم ويترتب عليه الانزعاج للمرضى |
HKC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-08-57051 | 8/21/2022 12:00:00 AM | 8/24/2022 10:35:42 AM | 8/23/2022 12:00:00 AM | |||||
3540 | SAMI ALONAISI | 761209549 | 33311891 | Sami_Alonaisi@hotmail.com | السلام عليكم ، المريضة مصابة بجلطة جدع الدماغ ، الاسم صباح احمد كاظم / الرقم الشخصي 600064336، المشكلة عدم صرف حفاضات كبار السن لشهر نوفمبر و ديسمبر حتى الان ، برجاء التواصل معنا على هاتف رقم 39952334 ، منزل 571 طريق 1214 مجمع 412 قرية الدية. وشكرا |
تم التواصل مع صاحب الشكوى سامي العنيسي و قد تبين من كشف السجل لدى قسم الرعاية بالمركز الصحي انه قد استلم الحفاضات بتاريخ 5/10//2022 حيث تم اخبارة انه سيتم توفير المواد المطلوبة حال توفرها لدى القسم من المعنيين سوف يقوم القسم بالاتصال بالمريض لاستلام. |
NDC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-10860 | 1/4/2022 12:00:00 AM | 8/24/2022 10:36:07 AM | 1/5/2022 12:00:00 AM | |||||
3541 | MOHAMED SAADALLA | 911102116 | 39571171 | mohammed.s.s@live.com | تم تقديم هذة الشكوى بسبب التأخير الوارد في مركز مدينة حمد الصحي للحصول على لقاح كورونا .. وو في خلال نصف ساعة تم ادخال شخصين فقط للحصول على التطعيم . و في قاعة الانتظار اكثرمن 15 شخص . هل مدة ربع ساعة مخصصة للحصول على اللقاح للشخص الواحد . و للعلم تم الحصول على اللقاح سابقا بمركز محمد جاسم كانوا الصحي في اقل من 5 دقائق. من المؤسف جدا هذا النوع من التأخير لا يساعد فريق البحرين للوصول الى الهدف المطلوب من الحاصلين على الجرعة التنشيطية ولا يساعد في انجاح حملة التصدي لفايروس كورونا . |
بالاشارة الى الشكوى المرفقة اعلاة نفيدكم علما بانه نتقدم بالاعتذار للعميل على الانتظار حيث ان الضغط الكبير من الموظفيين على اخذ اللقاح يتسبب في الانتظار ، و ان اّلية اعطاء اللقاح تتطلب اولاً التاكد من التظام و بعدها التحضير و اعطاء اللقاح . نعتذر على ذلك |
HHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-48342 | 1/5/2022 12:00:00 AM | 8/24/2022 11:27:27 AM | 1/6/2022 12:00:00 AM | |||||
3542 | AMEERA SAEED | 850202990 | 32211861 | ameera4154@gmail.com | عدم توافر اكياس البول في المركز الصحي للشهر الثاني مع العلم باستخدامها بشكل دائم بسبب تواجد قسطرة للبول و قد كتب لي الطبيب استلام شهري من المركز .
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رداً على الشكوى المقدمة بعدم صرف اكياس البول للمريضة ، بانه عدم توفرها من المعنيين و تم اخبار المريضة في حال توفرها سوف نقوم بالاتصال بها لصرفها لها. |
SKC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-05744 | 1/9/2022 12:00:00 AM | 8/24/2022 11:42:09 AM | 1/9/2022 12:00:00 AM | |||||
3543 | FATEN ALAMER | 840105983 | 33600969 | ابتي نجاة احمد لحدان 08070581 في الصف الثالث الاعدادي و طلبوا مني المدرسة التطعيم و شهادة الفحص و عندما ذهبنا لمركز الشيخ جابر الصباح الصحي تم تطعيمها و طلبوا منا موعد للفحص و تم الذهاب للفحص و رفضوا لاكمال الاجراءات و عطاءنا الشهادة الطبية التي تطلبها المدرسة لان ابنتي مواليد 2008 و طلبوا رسالة اثبات من المدرسة و عندما اخذنا الرسالة رفضوا ايضا اعطاءها الشهادة و استكمال الاجراءات و ردت مسؤلة الرهاية ( لماذا الاستعجال كل تأخيره و فيها خيرة) لماذا طعمتوها من البداية الرجاء مخاطبتهم لاستكمال الاجراءات. |
تم التواصل مع والدة الطالبة و تم شرح الية الفحص المرحلي بحسب الالية الصادرة من الصحة الدرسية بالصحة العامة بان يتم الفحص المرحلي لطلبة للصف الاول اعدادي و الاول ثانوي. حيث تم شرح الموضوع مسبقا للاب في يوم الزيارة التي تم التطعيم فيه. |
SJC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-82440 | 1/11/2022 12:00:00 AM | 8/24/2022 12:10:13 PM | 1/13/2022 12:00:00 AM | ||||||
3544 | JASIM AHMED | 800108930 | 34174417 | j.k.m.n.m123@gmail.com | السلام عليكم و رحمة الله و بركاته انا من ذوي الاحتياجات الخاصة جاسم احمد عبدالله عبدالله الرقم الشخصي 800108930 استخدم الحفاضات لان ماعندي سيطرة على البول و الخروج و الان ما يقارب اربعة شهور ما يصرف لي الاحتياجات الخاصة ولا استطيع شراءها. تابع مركز محمد جاسم كانوا الصحي مدينة حمد اتمنى ان توجد لي حل في اسرع وقت .وشكرا لكم |
بالاشارة الى الشكوى المرفقة نفيدكم علما بان المادة المطلوبة لو تتوفر من المعنيين و عند توافرها سوف يتم الاتصال بالمريض للاستلام. |
MJK | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-88730 | 1/11/2022 12:00:00 AM | 8/24/2022 1:29:46 PM | 1/11/2022 12:00:00 AM | |||||
3545 | AFIFA ALARADI | 841100349 | 33337627 | السلام عليكم عندي طفلين احتياجات خاصة توحد و ليهم حفاضات من المركز الصحي و صار لينا فترة كلما اروح ابغي ليهم حفاضات و شراشف مافي مايوفرون او اذا وفروا يوفرون حجم صغير فما اقدر استفيد منهم و كذا مره طلبي يوفرون حفاضات و شراشف و كله يقولون ما في فياريت لو تشوفون لينا حل للموضوع. |
بانتظار توافر المواد المطلوبة من المعنيين، و عند توافر المواد سوف يتم الاتصال للاستلام. |
BQC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-45687 | 1/11/2022 12:00:00 AM | 8/24/2022 2:08:46 PM | 1/11/2022 12:00:00 AM | ||||||
3546 | Eman Talaq | 890201498 | 39030660 | emantalaq@gmail.com | السلام عليكم و رحمة الله و بركاتة اود ان اتقدم بشكوى ضد الممرض الموجود في غرفة رقم 1 في مركز مدينة عيسى الصحي، حيث قمت بالتوجة باجراء فحص كورونا بسبب وجود اعراض .و قام الممرض باخذ العينة عن طريق تمريرها بسقف الحلق اولا ثم فتحتي الانف .و اليوم علمت بان فحص البي سي ار لا يزال يجري عن طريق فتحة الانف فقط و ان المسحة عن طريق الانف و الفم للفحص السريع فقط.اي ان الممرض اجرى لي عينة بي سي ار كاجراء الفحص السريع و لا اعلم مدى تأثر النتيجة و دقتها . و لكني باستمرار وجود الاعراض اليوم اقبلت على فحص بي سي ار اخر انتظر النتيجة شكواي مجرد للتنبية على موظفي الرعاية الصحية بخصوص بروتوكولات الفحص و العينات و سلامة للمجتمع و افرادة. |
تم التواصل مع مقدمت الشكوى حيث انها تريد تنبية الممرض على الطريقة الصحيحة لاخذ فحص البي سي ار .تم تنبية الموظف و التنبية على جميع الموظفين علما بأنه من الممكن اخذ الفحص بنفس الطريقة يكون اكثر دقد. |
IHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-37457 | 1/19/2022 12:00:00 AM | 8/25/2022 10:43:59 AM | 1/23/2022 12:00:00 AM | |||||
3547 | Omar Albastaki | 930100913 | 66606048 | 48pets@gmail.com | في يوم الاحد الموافق 23/1/2022م حضرت لمركز حمد كانوا الصحي في الرفاع بعد اخطاري يوم الخميس الماضي بوصول جرعة التطعيم الناقصة حيث كان موعدي الاساسي 10//1/2022م و كان هناك نقص في الجرعات المحدد هذا اليوم ، لذا تم الاتصال بي الخميس الماضي و اخبروني ان موعدي سيكون في الساعة 11 صباحاً من غير الوقوف في كونتر الاستقبال .فقمت بالحضور يوم الاحد قرابة الساعة 12 ظهرا و دخلت على قسم الرعاية غرفة 4 و اول ما بدأت به كلامي بالسلام عليكم اعتذر عن تأخري مع ابرازي لدفتر التطعيم ، فكان الرد مهمشاً راجع الاستقبال، و ذهبت للاستقبال و انتظرت الطابور حتى كان رد الاستقبال لا يوجد اجراء لدينا اذهب الى الرعاية مباشرة ، رجعت الى الرعاية و اخبرتهم بما قالة الاستقبال و انهم كان يجب عليهم اعطاء ابنتي الجرعة الناقصة المقررة من وزارة الصحة ، فما كان من الممرضة سوا الاعصاب و التهديد و اذا تبي التطعيم انطر! هل اصبحنا نتهدد بالتطعيم و لماذا؟ حاجتي في التطعيم التاقص لابنتي جعلني اكتب هذا لاخذ حقي و مكانتي كأنسان اولا و لوفق الاستهزاء بالمواطن و صحته. |
تم الترتيب المسبق مع صاحب الشكوى و الاتصال به بتاريخ 16/1/2022 و لكنة لم يحضر للتطعيم و تم الاتصال مرة ثانية يوم الخميس لترتيب موعد للمتخلفين عن التطعيمات و قد تم اعطاء ه موعد ليوم الاحد الموافق 23/1/2022 الساعة 11 صباحاً لتفادي الانتظار و تسريع التطعيم للطفلة . وصل متأخرا على الساعة 12 و نصف مساءاً تم ارسالة الى السجلات كإجراء روتيني و لم يعلم الممرضة انه للتطعيم الغير موجود مسبقا ، و لم يأخذ سوى دقايق و قد رجع مرة اخرى و اخبار الممرضات بعدم مقدرته على الانتظار لانشغالة و لكن هناك اطفال كانوا ينتظرون اساساً بالموعد المحدد لهم ، فاخبرته الممرضة بالانتظار و سيتم ادخالة بين الاطفال الا انه قابل طلب الممرضة بالرفض و اخبارها انه سيذهب للشكوى . و عند ما رجع اخبرته مسؤلة قسم الرعاية بالنتظار دقائق لانهاء الاطفال الموجودين لديها، لكنة رفض و اخبرها بانه سياتي في وقت لاحق و قد غادر بدون ان تأخذ الطفاة التطعيم. |
HKC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-92711 | 1/23/2022 12:00:00 AM | 8/25/2022 11:41:17 AM | 1/27/2022 12:00:00 AM | |||||
3548 | جاسم سلمان | 810705281 | 39911138 | في يوم الخميس الموافق تاريخ 6 يناير 2022م في حدود الساعة العاشره صباحاً قمت انا ووالدتي بزيارة مركز ابن سينا الصحي و ذلك لتلقي الجرعة التنشيطية الثانية لفايروس كورونا و لكن شهدنا عدة امور مؤسفة وعي كالتالي:1- المركز الصحي لا يعتمد نظام الارقام الذي يكفل لكل مراجع دورة. 2- يقوم بمنادات اسم المراجع من داخل الغرفة المخصصة و الباب مقفل بحيث لا يمكن للمراجع سماع اسمه، بالاضافة ان الغرفة المخصصة للتطعيم لا يوجد فيها سماعات للمناداة باسم المراجع او المريض.3- على الرغم من ان المركز الصحي لم يكم مزدحم الا ان فترة الانتظار كانت طويلةايضا. 4- لا حظنا اثناء الانتظار ان نفس الممرضة المسؤلة عن التطعيم تتمشى في ارجاء المركز الصحي متجاهلة كل من كان ينتظر دورة. 5- عندما سألنا الممرضة عن سبب التأخير لم تقم بالتبرير بل اصرت بحدة على انها لم تتأخر بالقدوم و بأن المراجعين هم من عليهم ان يصبروا. نتمنى من المعنيين تصحيح هذا الوضع في هذا المركز الصحي ، ملاحظة: قمنا بأخذ الجرعات الثلاث سابقا في مراكز صحية اخرى و لم يحدث لنا كل ما ذكرناة. |
الشكوى لم تكن بالوضوح المطلوب و تم التفهم من قبل المريض عند التواصل معه. اما بخصوص الموظفة فهي لا تخرج من غرفة التطعيمات الا في الحالات الطارئة ، و ذلك اليوم المحدد لم تخرج من الغرفة حتى لاأخذ وقت الاستراحةالى وقت متأخر من النهار.و تم استبدالها بموظفة اخرى في تلك الاثناء. |
ISC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-23539 | 1/8/2022 12:00:00 AM | 8/25/2022 1:49:44 PM | 1/9/2022 12:00:00 AM | ||||||
3549 | سمير ابراهيم الفايز | 640020950 | 39466007 | sfayez2015@gmail.com | الحفاضات الحجم لارج من شهر 8 غير متوفرة في المركز و من شهر موجودة في مخازن السلمانية باسم فاطمة خالد الفايز 320014460 |
بالاشارة الى الشكوى المرفقة اعلاة نفيدكم علما بانه لم يتم استلام المادة المطلوبة من المعنيين ، عند الاستلام سيتم الاتصال بالعميل. |
BKH | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-20443 | 1/4/2022 12:00:00 AM | 8/28/2022 8:23:49 AM | 1/10/2022 12:00:00 AM | |||||
3550 | Eftekhar Radhi | 890603081 | 39989965 | dandonafahodi2@gmail.com | سلام عليكم و رحمة الله و بركاته رحت مستشفى الشمالي في البسيتين الساعة 10 مساء تاريح 13/1/2022 و كان عندي اعراض انفلونزا و تميت انتظر لي الساعة 11 مع ان جميع المرضى الي من بعدي دخلوا غرفة الكشف على الطبيب و خلصوا و انا لا زلت انتظر ، دخلت غرفة الطبيب الساعة 10:45 و حولوني لفحص الكورونا بالمركز رحت لغرفة فحص الكورونا و انتظرت خارج الغرفة حوالي 20 دقيقة الممضين مشغولين بالسوالف الساعة 11:15 دقيقة فحصوني كورونا و كانت يدها جداً مؤلمة كانت مو كندربة ولا متمرسة و لا زلت انتظر ان يدخلون المعلومات في مجتمع واعي و الحين الساعة 8:17 دقيقة صباحاً تاريخ 14/1/2022م |
نحييطكم علما بأنه تم الاتصال بمقدمة الشكوى و تم التوضيح بأن وقت زيارة المريضة وقت انتهاء النوبة و ابتداء نوبة ثانية و كانت الممرضات تعطي المعلومات المناسبة للموضفة المناوبة و ان العينات تأخذ للمختبر ت التنبية على الممرضات بوجوب جلوس المرضى بقاعة الانتظار و ابدت المريضة تفهمها و ابدت شكرها لما يقدمة من خدمات مميزة. |
MHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-12565 | 1/14/2022 12:00:00 AM | 8/28/2022 8:44:32 AM | 8/16/2022 12:00:00 AM | |||||
3551 | Roba Alomari | 910111715 | 34140381 | ralomary@mys.gov.bh | انا من ذوي الاعاقة و استلم شهريا اكياس و دسكات و حفاضات خاصة لذوي الاعاقة استلمها من مركز محمد جاسم كانوا و منذ شهرين لم استلم الحفاضات خاصة بذوي الاعاقة . |
تم التواصل مع المريضة و تبين انها لم تستلم منذ شهرين حيث تم عمل الطلبيات و لم يتم الاستلام بالحجم المطلوب من المعنيين تم الترتييب لتوفير الجم المطلوب للمريضة و لتفادي اي تغيير. |
MJK | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-17934 | 2/7/2022 12:00:00 AM | 8/28/2022 8:55:06 AM | 2/8/2022 12:00:00 AM | |||||
3552 | Amina Bujandal | 000309184 | 35026724 | aminakh348@gmail.com | السلام عليكم رهت المركز الصحي لاخذ التطعيم يقولون لازم يصير 6 اشخاص علشان يطعمونه كنا 3 اشحاص و يقولون اذا صارت الساعة 5 بيتكنسل الموعد و كنت ناطرة ساعة و شي و باقي على الخمس 10 دقايق بس مشيت ، مو تعامل حق اخذ اللقاح. |
بالاشارة الى الشكوى المرفقة اعلاة نفيدكم علما بأن تطعيم الفايزر يعطى لستة اشخاص في العلبة الواحدة ، و عند فتح العلبة لشخص واحد يتم خسارة الباقي لما بان اللقاح متوفر من الساعة السابعة و النصف . تم الاتصال بالعميل و تم التوضيح ، و سوف تذهب لاخذ القاح. |
HKC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-60110 | 2/16/2022 12:00:00 AM | 8/28/2022 9:22:39 AM | 2/20/2022 12:00:00 AM | |||||
3553 | اسماء عبد العزيز النعار | 880902558 | 37790997 | Wankooom88@hotmail.com | اليوم زرت مركز الحد الصحي لان بنتي في حالة طوارئ فقد سقطت و انجرح فوق عينها و كانت تنزف قليلا فتوجهة الى المعالجة دايركت و اذا بالاستقبال يخبروني بالذهاب لغرفة الطوارئ فهناك نرس من الجنسية الهندية و كان هناك مريض عندها خرجت من الغرفة لجلب القفازات و سألتها بكل لطف لو سمحتي الغالية باللغة الانجليزية و لم ترد علي سألتها للمرة الثانية هل يمكنني الانتظار لان بنتي مجروحة اريد دكتور يعاينها او مالعمل ، تقول عندي مريض انتظري بطريقة عصبية قلت لها لماذا تعصبين علي و انا اكلمج بهدوء و لطف و اذا بالمريض الذي بالداخل و هي تعاينة بجهاز الضغط يقول لها ليش تتكلمين معاي بهذي الاسلوب و انا مريض و سكري نازل و الضغط ايضا و انتي تقولين تتنرفزين علي و تعامليني معاملة سيئه لماذا تقول ماذا تريديني ان افعل اضحك لك كان رجل اسمة عادل ،على ما اظن عقب ما وصل دوري قالت لم المس ابنتكم و اذهبوا للطبيب للمعاينة و قبل الخروج سألتها ما اسمكي عزيزتي قالت ليس مصرح ان اقول اسمي في قانون , خرجت للاستقبال و اذا ببنات بحرينيات ممرضات 5 سالتهم ما سامها يقولون ليس مصرح لنا قول الاسم فاي قانون مكتوب هذا و ذهبت للدكتورة ميسم و ماقصرت خلوقة. |
تم التواصل مع العميل، و تم توضيح الية العمل المتبعة للعلاج ، و التماس العذر مما بدر من الممرضة من غير قصد، حيث ان المرضة في الغرفة التصنيف و كانت تباشر مريض سكر يعاني من اعراض هبوط و كانت تقوم باللازم له، و طلبت من المراجعة الانتظار حتى تنتهي من المريض كما لم تلاحظ الممرضة اي علامات نزف لدى الطفلة حيث ان الجرح كان مغطى بطريقة صحيحة و لذلك طلب منها الانتظار لان وضع الطفلة مستقر . كما نفت الممرضة تحدثها بصزت عالي و أكد طاقم التمريض المتواجد معها.ذلك. و علية تفهمت المراجعه الوضع و ابدت شكرها و امتنانها لاهتمامنا و تواصلنا معها و لتنبيه على الجميع بحسن التعامل مع المرضى. |
BKH | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-72240 | 2/6/2022 12:00:00 AM | 8/28/2022 10:53:27 AM | 2/9/2022 12:00:00 AM | |||||
3554 | FATEMA ALI | 841101736 | 36200027 | fatie.ali07@gmail.com | للأسف الشديد يوجد تقصير واضح من قبل وزارة الصحة لتأمين المستلزمات الصحية لذوي الهمم.. تأخير ملحوض شهرياً في استلام ما يلزم في المركز الصحي حيث نذهب للمركز 3 الى 4 مرات شهريا و نعود خاليي الوفاض و في حال لم نستلم في شهر من الاشهر لا يوجد تعويض ... الخدمة جداً سيئة. |
تم التواصل مع صاحبة الشكوى فاطمة علي صاحبة الهوية رقم 841101736 و قد تبين من كشف السجل لدى قسم الرعاية بالمركز الصحي انه قد تم استلام الحفاضات بتاريخ 19/1/2022. الحجم الصغير و ذلك لعدم توفر الحجم المطلوب لها ميديم . تم الاتصال بصاحب الشكوى حيث تم اخبارة انه سيتم توفير الحجم المطلوب لدى القسم من المعنيين. |
JHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-23212 | 2/20/2022 12:00:00 AM | 8/28/2022 12:21:28 PM | 2/21/2022 12:00:00 AM | |||||
3555 | Hussain Aldaqqaq | 970702531 | 36299480 | hussain96.aldaqaq@gmail.com | حجزنا موعد و طرشو لنه مسج و رحنة مبند المستشفى ليش يطرشون مسج بالتاريخ و الوقت حق التطعيم اليوم و مبندين، يرجى محاسبة اللي يطرشون مسج. |
بالاشارة الى الشكوى اعلاه نفيدكم علما بأن ارسال الرسائل النصية ليش من اختصاص خدمات التمريض. علما بان التطعيم متاح بدون مواعيد مسبقة. |
ISC | Administrative | Complaint | Appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-59441 | 1/2/2022 12:00:00 AM | 8/28/2022 12:30:43 PM | 1/4/2022 12:00:00 AM | |||||
3556 | Salem Al Tehmazi | 850705754 | 39316171 | انتظر منذ فترة اتصال من مركز حالة بو ماهر لاخذ ابرة خدم المنازل حتى نتمكن من اكمال اجراءات تجديد اقامتها حسب انظمة هيئة تنظيم سوق العمل.. علما بأنه تم اخذ الابرة في بداية شهر فبراير و زرت المركز بعدها تقريبا في تاريخ 6 فبراير للمراجعه و طلبوا اخذ الابرة مرة اخرى.و تم اخباري بأنهم سيقومون بالاتصال بي لاخذ الابرة للمرة الثانية و حتى تاريخ اليوم لم يردني اي اتصال من جهتهم ولا حتى رسالة نصية. |
بالشارءة الى الشكوى اعلاة نفيدكم علما باننا بانتظار توفير المادة للفحص من المعنيين ، سوف يتم الاتصال حين توافرها قريبا. |
HBM | Administrative | Complaint | Drugs Availability | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-13568 | 2/21/2022 12:00:00 AM | 8/28/2022 12:56:47 PM | 2/22/2022 12:00:00 AM | ||||||
3557 | طفول فرج | 800406486 | 33008842 | مرحبا انا اليوم رحت مركز مدينة حمد الدوار الثاني عشان اخذ جرعة منشطة فايزر لان انا ماخذة 3 صيني ف سألت الموظفة المسؤولة عن الارقام قالت لي ما يصير لان لازم اكون صفوف امامية او اكون تجاوزت ال 60 سنة و لما اطلعت على الموقع الالكتروني اتضح انه في حال اخذت 3 جرعات سينوفارم يجوز لي اخذ الجرعة الرابعة حتى لو لم اكن من الصفوف الامامية او تجاوزت ال 60 سنة. |
نفيدكم علما بأن المذكورة قامت بزيارتنا بالمركز بتاريخ 28/2/2022 حيث حضرت الى مكتب مشرفة التمريض للشكوى على الموظفة التي ارجعتها في اليوم السابق عندما اتت لاخذ الجرعة التنشيطية الرابعة، و من خلال الحديث اتضح بأن المراجعه لم تدخل الى قسم التمريض و لكنها سألت الموظفة عند محطة الانفلونزا، تم الاتصال بها و توضيح الامر و انها تستحق اخذ الجرعة الرابعة . تم الاعتذار من المراجعه و عطاءها التنشيطية الرابعة بتاريخ 28/2/2022 تم تنبية الموظفة المذكورة و ايضا باقي الموظفيين بالتأكد من إعطاء المعلومات للمراجعين .. تم التواصل هاتفيا مع المراجعة و تقديم الاعتذار |
HHC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-90812 | 2/27/2022 12:00:00 AM | 8/28/2022 1:30:24 PM | 3/1/2022 12:00:00 AM | ||||||
3558 | علي الجياش | 900501421 | 39956015 | aaarws333@gmail.com | السلام عليكم و رحمة الله و بركاتة اتقدم بشكواي بخصوص مستشفى البحرين التخصصي حيث ان ابنائي مصابن بوباء الكورونا و عند زيارة المستشفى في الامس 26/2/2022 في قرابة الساعة 8:25 دقيقة تم النداءلعلى رقمي (171) غرفة الكشف و المؤشرات رقم 4 و بعد ان توجهت اليهم حيث كان هناك شخصين قبلي في الداخل و تم قياس درجة الحرارة لهم عن طريق جهاز براون عن طريق الازون دون استبدال الجزء البلاستيكس ثم قام الممرض بنفس الفعل مع ابنائي ال 3 و طلبت منة استبدال الرأس قبل فحص ابنائي و لكنه رفض و انما يكتفي بفصلة قليلاً و ارجاعة في كل مرة و من ثم سقط الرأس على الارض و اخذة و اعادة ثم اخذ به درجات الحرارة و كذلك باشر المرضى الاخرين بنفس الرأس البلاستيكي الشفاف و يكتفي كل مرة بنزعة قليلا ثم ارجاعة و هذا فعل مخالف و قد ينقل العدوى او التهاب الاذن لعدد من الاشخاص لا قدر الله ثم قام بإعطائي الرقم دي 446 فتم ندائي الى الغرفة رقم 4 للمعالجة و اخبرت الدكتور بذلك . ابنائي هم عائشة علي 121201635/الحسن علي 170117995 / خديجة علي 131208187. |
بالاشارة الى الشكوى المرفقة اعلاة نفيدكم علما نأسف بما بدر من تصرف خاطأ ، تم التنبية على الممرض و تم اشعار جميع العاملين بضرورة الالتزام بقواعد السلامة و التعقيم و ممارسة اعلى مستويات الوقاية حفاضا على سلامة المرضى و المترددين ، نتقدم للعميل اعتذارنا مرة اخرى. |
MJK | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-75997 | 2/27/2022 12:00:00 AM | 8/28/2022 2:11:06 PM | 3/2/2022 12:00:00 AM | |||||
3559 | Mohammed Alhaddad | 971205779 | 32327470 | mohd97alhaddad@gmail.com | السلام عليكم ، او ان اتقدم بشكوى بسبب استمرار مشكلة عدم توفر الحفاضات و الشراشف في مركزنا الصحي ابن سينا ، من اجل والدي من ذوي الاحتياجات الخاصة ، علما ان هذة المشكلة مستمرة منذ سنة تقريبا ، ارجوا النر في الموضوع. وشكرا جزيلاً . |
بالاشارة الى الشكوى اعلاة نفيدكم علماً بان العميل قد استلم بتاريخ 24/1/2022 الشراشف و الحفاضات الحجم الكبيرو في شهر فبراير و مارس تم استلام الشراشف فقط نظرا لعدم توفر الحفاضات الحجم الكبير (المطلوب) و نحن بانتظار وصول المادة المطلوبة من المعنيين. |
ISC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-87701 | 3/5/2022 12:00:00 AM | 8/28/2022 2:40:51 PM | 3/6/2022 12:00:00 AM | |||||
3560 | Mohd abdulaal | 841104999 | 39469406 | mohd.3bdulaal@gmail.com | مما لا شم فية ان متابعة سمو ولي العهد رئيس مجلي الوزراء لكل ما من شأنه الاسهام بتطوير الخدمات الصحية المقدمة للمواطنين و توجيهاته الدائمة لتطوير مستوى و جودة الخدمات الصحية المقدمة محل تقدير و اهتمام لدى المواطنين بمملكة البحرين و يجب ان يكون دافعا نحو مضاعفة الجهود المبذولة من القائمين على القطاع الصحي لخدمة جميع المستفيدين من الخدمات الصحية بأفضل جودة، لا ان يتم تفعيل قرارات تساهم في تذمر متلقي العلاج و يخالف توجيهات القيادة شكوانا تتعلق بدمج جميع خدمات الحقن ( تطعيمات كورونا/ امراض مزمنة / اوردر طبيب) في غرفو واحد فقط و المطبق منذ قرابة اسبوعين ، حيث ان بالسابق لا تتجاوز مدة الانتظار العشر دقائق لتلقي العلاج و لكن بعد هذا القرار تصل مدة الانتظار الى اربعين دقيقة و قد تكون اكثر و هذا ما وثقته بنفسي بحضور مسؤول ، و حيث انني تواصلت مع القائمين على مركز الكويت الصحي في الاسبوع الاول و كان العذر نقص الكوادرالتمريضية و في الاسبوع الثاني كان العذر عد المتطعمين قليل ولا حاجة لتخصيص غرف خاصة لهم و دمجهم مع باقي الخدمات هو الحل الانسب لهم لا للمريض ، و لعد حل المشكله تم رفع الشكوى على تواصل. |
تم الاتصال بالعميل المذكور من قبل رئيس التمريض تم من خلال المحادثة شرح وضع الغرف و الية اعطاء الابر للمرضى. |
KHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-05949 | 3/1/2022 12:00:00 AM | 8/29/2022 8:12:56 AM | 2/2/2022 12:00:00 AM | |||||
3561 | Mariam Alderazi | 760402337 | 97336661136 | arbmariam@gmail.com | مساء الخير أريد الحصول على إفادة بأن ابني أصيب بالجدري chicken pox حيث أنها من شروط ومتطلبات إحدى الجامعات الأمريكية الإسم: أحمد باسم الرقم الشخصي: 030907934 تاريخ الإصابة: أبريل 2009 مركز الصباح الصحي |
تم التواصل مع العميل من قبل نائب رئيس مجلس الإدارة والرد على الاستفسار |
SKC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-36687 | 8/24/2022 12:00:00 AM | 8/29/2022 8:46:52 AM | 8/24/2022 12:00:00 AM | ||||||
3562 | محمد | 870704770 | 97333598768 | al_khunaizi@hotmail.com | السلام عليكم ورحمة الله وبركاته تحية طيبة وبعد الى / وزيرة الصحة ،،، الموقرة الدكتورة جليلة السيد الموضوع ( شكوى على الدكتورة بثينة عجلان ) افيدكم علما انني ذهبت الى مركز مدينة عيسى الصحي لمعالجة ابنتي الساعه ٢ ظهرا ،وتم اعطائي موعد للساعه الثالثة مساءا والتزمت الانتظار ولكن في غرفه التمريض كانت حرارة الطفلة ٣٩،٢ درجة وعمرها سنة وبدأت عينها الدموع التلقائي تم اعطائي اشعار عاجل للدخول على الدكتورة بثينة ولكن اتظح انها لم تصل بعد مناوبتها لغاية ٢ ونص مساءا تقريبا وعند وصولها سلمتها شخصيا الاشعار العاجل وهو مرفق لكم ،، اخبرتني الانتظار خارجا فانتظرت ،المفاجاة اخذت ٤ مرضى وانا انتظر بعدها ذهبنا الى غرفة المعالجة واتصلو بها بشكل عاجل واخبرتهم لم اكن اعلم ان حرارتها ٣٩،٢ درجه فلم اكن اعلم فأخذت كبار السن اولا ،، هنا المفاجأة الاخرى ،، ماذا كان يعني لها الاخطار ! عندها طلبت من النرسات تبديل الدكتورة بشكل عاجل او انني سأذهب الى عيادة خاصة ، عندها دخلت على غرفة ثلاثة والجميع تعاون مع ابنتي،، انا اشعر بالاسى على ماحدث واتمنى منكم التحقيق،،، فهذا انتقاد بناء وليس منشور في التواصل الاجتماعي. |
تم الإتصال بوالد الطفلة من قبل رئيس مجلس الإدارة لمعرفة مدى انزعاجه، فأوضحت له إن تصرف الطبيبة خوفا من انتشار العدوى ، وحاولت معرفة الوضع الصحي للطفلة فأخبرني أنها لا تزال متعبة مع إرتفاع درجة حرارتها فطلبت منه القدوم للمركز وأنا سأقوم بفحصها وعمل اللازم وفعلا حضرت الأم مع الطفلة العيادة وكانت درجة حرارتها 38 درجة فطلبت لها وضع تحميلة البندول مع المغذي الوريدي وتم تحويل الطفلة لقسم الطوارىء. شكر الوالدين على الأهتمام والتواصل معهم . |
IHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-19542 | 8/24/2022 12:00:00 AM | 8/29/2022 8:58:01 AM | 8/28/2022 12:00:00 AM | |||||
3563 | Abdula AlFardan | 370017153 | 39712219 | walfardan@hotmail.com | وحدة الرعاية المتنقلة -مركز عالي الصحي- دائما لا نستطيع التواصل معه دائما نتصل مرارا و تكرارا و لمدة ايام لا رقم المركز الصحي يردون على الاتصال و لا رقم الوحدة المتنقلة يردون عى الاتصال ! و لدينا مريضة تحتاج الى فحصات دم عاجلة و لكن دون فائدة بعض الاحيان نستمر بالاتصال لمدة اسبوع ولا احد يرد ! و المريضة لا يمكن نقلها لانها طريحة الفراش و على جهاز تنفس اصطناعي ! تكلمنا مع الممرضات سابقا و قالوا لم توفر لنا الوزارة هاتف متنقل لنتمكن من الرد عليكم.نرجوا ايجاد حل عاجل رجاءا فالموضوع يتكرر بصورة دائمه و يحتاج لمعالجة جذرية. |
بالاشارة الى الشموى المرفقة بفيدكم علما بأنه تم التواصل مع العميل المذكور و تم تحديد موعد للزيارة ، و لحجز المواعيد يتم التواصل مع البدالة الرئيسية للمركز و ايضا لطلب المساعدة سوف يتم اعطاء العميل لموظف الوحدة المتنقلة للمسنين. |
AHC | Administrative | Complaint | Facilities and Services | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-10428 | 3/10/2022 12:00:00 AM | 8/29/2022 8:58:38 AM | 3/10/2022 12:00:00 AM | |||||
3564 | A | 890900388 | 97300000000 | مركز محمد جاسم كانو مدينة حمد دوار ١٧ قسم الحوامل لا يجوز التزام من قسم الاطباء بالمواعيد والانتظار من وقت الموعد الى حين المناداة اكثر من ٤٥ دقيقه واخص بالذكر غرفة رقم ٤ ولاكثر من مرة حين اكون على غرفة رقم ٤ انتظر من وقت الموعد الى حين المناداة اكثر من ٤٥ دقيقه |
لقد تم الاتصال بلمريضه اليوم تاريخ 25/8/2022 و قد ابدت استيائها عن تأخيرها عن موعدها و تم الاعتذار من المريضه... |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-94471 | 8/24/2022 12:00:00 AM | 8/29/2022 9:02:31 AM | 8/25/2022 12:00:00 AM | ||||||
3565 | عبدالله الحمر | 891008128 | 32193947 | alhamar31@gmail.com | السلام عليكم حبيت اقدم شكوى على مركز الشيخ صباح السالم الصحي بسبب عدم الرد على الاتصالات تم الاتصال بهم اكثر من ثلاثة ايام و لا يتم الرد بتاتا قبل خمس ايم اتاني مولود في مستشفى املك حمد و لدية تطعيم خلال اسبوع في مستشفى ام الحصم صباح السالم الصحي اريد ان اخذ موعد للتطعيم لا يتم الرد ابدا مع العلم بان زوحتي لا تستطيع الذهاب الى المستشفى بسبب العملية القيصرية و سيكون متعب عليها و على الطفل في حال لم يتم قبوله الى بموعد ارجو حل هذة المشكلة. |
المواعيد ليست من اخصاص التمريض ، اما بخصوص التطعيم فعلى العميل التوجة الى المركز و احضار اوراق الولادة لفتح ملف و اخذ موعد للتطعيم ، حضور شخصي. |
SKC | Administrative | Complaint | Appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-50507 | 3/2/2022 12:00:00 AM | 8/29/2022 9:23:49 AM | 3/8/2022 12:00:00 AM | |||||
3566 | Abdulrazag Ahmed | 890135525 | 39067015 | عدم الاستجابة للهاتف لاكثر من 20 اتصال لتجديد الموعد حيث نحن في الحجر المنزلي |
بالاشارة الى الشكوى اعلاة نفيدكم علما بان عدم الرد على الهاتف من اختصاص قسم المواعيد. |
SKC | Administrative | Complaint | Appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-18070 | 3/7/2022 12:00:00 AM | 8/29/2022 9:44:50 AM | 3/7/2022 12:00:00 AM | ||||||
3567 | Aish Juma | 820904481 | 36631174 | hn_82@hotmail.com | السلام عليكم ورحمد الله وبركاته ، ذهبيت إلى مركز بنك البحرين والكويت الحد انا وابنتي بسبب وعكة صحية واستقبالنا الممرضة هندية الجنسية باسوء استقبال حتى باعطيها البطايق ما اخذتهم مني الممرضة إلى عقبي خذت بطايقهم بعد ذلك ونادتهم السكيورتي لنا مما اطريت اخذيني وطلعني من المركز الساعة 6 :30 مساء المريض يحتاج الى حسن المعاملة اذا هي ما عندها حسن المعاملة في غيرها ما شاء الله عليهم موظفين بحرينين ونعم فيهم وحتى نفس الجنسية يعرفون يتعاملون اتمنى اجراء اللازم مع الممرضة الهندية. |
نفيدكم علما بان حسن المعاملة والتخفيف على المريض من اهم اهدافنا ولا نقبل بسوء التصرف لذا تم التواصل مع العميل وتوضيح آلية العمل والتماس العذر منه وتم تنبية جميه الموظفين بحسن المعاملة والتعامل مع جميع المرضى |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24589 | 24589 | 22-08-45765 | 1/30/2022 12:00:00 AM | 8/29/2022 9:46:07 AM | 1/27/2022 12:00:00 AM | |||||
3568 | Alya Shaker | 960404775 | 33798459 | miss.alyaalmoot@gmail.com | السلام عليكم نتمنى توفير حليب الاطفال في المراكز الصحية لذوي الدخل المحدود حيث ذهبنا للمركز الصحي و قالوا بان الحليب غير متواجد ! مع خالص شكري |
بالاشارة الى الشكوى اعلاه نفيدكم علما بان خدمات التمريض عند استلام المادة المطلوبة من المعنيين سيتم توزيعها على المستفيدين. |
HBM | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-08-26454 | 2/23/2022 12:00:00 AM | 8/29/2022 10:03:33 AM | 2/23/2022 12:00:00 AM | |||||
3569 | Thuraya Al-sherawi | 740104373 | 36690072 | thu_raya@hotmail.co.uk | تم اخذ موعد التطعيم الصيني واخيار مركز مدينة عيسى الصحي ولكن عند الوصول في الموعد المحدد قال لنا احد الممرضين عدم تواجد التطعيم الصيني للعمر أقل من 12 سنة علما بان ابني لدية بطارية في القلب منذ الولادة السؤال اي المراكز المناسبة له للتطعيم |
نفيدكم علما بان لقاح سينوفرام ليس متوفر في مركز مدينة عيسى والمتوفر في المركز المذمور فايزر . المراكز المتوفره فيها التطعيم الصيني ( مركز احمد علب كانو ، مركز عراد ، مركز الشيخ سلمان ، عيادة البديع الساحلي ة) |
IHC | Administrative | Enquiry | Nursing | Low | Irrelevant Request | Within SLA (Closed) | Tawasul | 24589 | 24589 | 22-08-86264 | 2/20/2022 12:00:00 AM | 8/29/2022 10:06:26 AM | 2/20/2022 12:00:00 AM | ||||||
3570 | null | 33133032 | i brought on emergency case to Dr. Marwa -Room#12, that she fefused to accept the case and ask to wait for long time and she justifed that it was not written as emergancey |
لقد تم الاتصال بلمريض و تم شرح للمريض طريقه التنصيف.. و طلب المريض فقط تنويه الطبيب |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-08-83086 | 8/23/2022 12:00:00 AM | 9/1/2022 10:41:03 AM | 9/1/2022 12:00:00 AM | |||||||
3571 | سالم السيد | 39511005 | salem-alsayed@hotmail.com | الشكر للدكتورة رجاء بصراحه في الاخلاق والاحترام قامت بتقديم الخدمة على اكمل وجة كل الشكر الموظفين والمرضيين لا توجد شكوي |
تم الاتصال بالمريض وقام بشكر الجميع |
NDC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-08-47989 | 8/25/2022 12:00:00 AM | 8/29/2022 10:58:52 AM | 8/29/2022 12:00:00 AM | |||||||
3572 | ابراهيم احمد عبدالله | 36809999 | شكرا جميع العاملين لا توجد شكوي |
تم الاتصال بالمريض ابراهيم وقام بشكر جميع العاملين بالمركز |
NDC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-08-82413 | 8/18/2022 12:00:00 AM | 8/29/2022 11:04:28 AM | 8/29/2022 12:00:00 AM | ||||||||
3573 | Hamed Abulfatih | 760100560 | 39460504 | abulfatih@hotmail.com | ذهبت لمركز حمد كانو الصحي بسبب مشكلة في قدمي وبعد التشخيص اخبرني الدكتور انها ثالوله ويجب معالجتها بالكرايو عند التمريض بالمركز ذهبت إلى قسم التمريض لاخذ موعد لتلقي العلاج واخبروني انه تم ايقاف هذا العلاج حاليا. فمتى يتوقر هذا العلاج مرة أخرى لا تمكن من اخذ موعد وتلقية |
العلاج سيتم توفيره الاثنين من الساعه الثامنة ألى 12 ظهرا |
HKC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24589 | 24589 | 22-08-36835 | 2/9/2022 12:00:00 AM | 8/29/2022 12:32:44 PM | 2/9/2002 12:00:00 AM | |||||
3574 | لبني الجودر | 36688196 | تعديل التكييف 0 منطقة الانتظار تعديل او تنظيم الكراسي الانتظار جد متقارية وضع فواصل انتظار بين الرجال والنساء تفعيل مواليد اون لاين وتقليلاعداد المراجعين في الانتظار تماشينا مع روؤة 2030 البحرين |
تم التواصل مع المريضة وتم اعلمها بانه تم ابلاغ الصيانه بالنسبة للتكييف وبالنسبة حق مواعيد اون لاين يتم جحز جميع المواعيد وقامت بشكري وشكرا جميع موظفي المركز على سرعه الاستجابة |
NDC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-08-58551 | 8/29/2022 12:00:00 AM | 8/29/2022 12:51:59 PM | 8/29/2022 12:00:00 AM | ||||||||
3575 | اسماء جواد عبدالله خميس | 670016705 | 97366387774 | السلام عليكم إلى وزيرة الصحة المحترمة تحية طيبة وبعد،، ارفع خطابي هذا الى سعادتكم حيث اننا نراجع الشيخ جابر الصباح بعد أن تنتهي المواعيد في مركز البديع، فقد راجعت المركز الساعة 4 مساء، وتم اعطائي موعد الساعة الواحد صباح اليوم التالي، ولما ذهبت لصالة المرضى لم أرى الا القليل هناك فلماذا هذا التأخير، والدكتورة عندما طلبت منها اكمال موعدي لتعبي فهي كانت جالسة وبيدها التلفون وتقول موعدك الساعة الواحدة، إلى جانب لماذا الاطباء المصريين يتكدسون لنا فأين البحريني من البارتايم. في ذلك فهل يعقل بإنهم جميعا يرفضون ذلك؟ لا نرى أي أثر لهذا العلاج وكأنهم يفرضون عليهم ولا يهتمون للمريض أبدا. اتمنى النظر في ذلك ولكم جزيل الشكر والتقدير |
من جهتنا تمت مراجعة السجل الالكترونى للمريض حيث تبين ان موعد الحضور وطلب الموعد من قسم السجلات الساعة 20:47 ( و ليست الساعة الرابعة كما هو مذكور في الشكوى)
وقد تم تقييم المريضة من قبل ممرضة التصنيف الساعة 20:44 و بناءا على شكواها و العلامات الحيوية تم تصنيفها Green (لم تكن حاله طارئه) اي ان المريضة تأتي فى موعدها المحدد..
وبالرجوع الى الطبيبة المعالجة , ذكرت انها شرحت للمراجعة ان تأتي في موعدها المحدد حيث يمكن الدخول على ملفها الالكتروني , ويتم تقديم المواعيد فقط في الحالات المستعجلة , ولكن حالتها لم تكن طارئة. وعند مناداتها على وقتها تخلفت عن الحضور. و بمراجعة سجل مواعيد الطبيبة المناوبة في هذه الفترة تبين ان كل المواعيد كانت محجوزة كما هو مرفق في الاسفل. و الجدير بالذكر اننا في مركز الشيخ جابر الصحي ( احد مراكز 24 ساعة) نستقبل المرضى من المراكز المقفلة بعد الساعة السابعة مساءا و في ايام اجازات نهاية الاسبوع و الاجازات الرسمية حيث نتبع نظام التصنيف المخصص من ادارة الرعاية الصحية الاولية حيث يتم على اساسه تقييم المرضى و تصنيفهم حسب حالتهم لكي لا يتم تأخير الحالات الحرجة و المستعجلة خصوصا في اوقات الذروة و بناءا عليه تعطى المواعيد. و من قبلنا شكرنا المراجعة على جميع ملاحظاتها , و يؤخذ في عين الاعتبار كل ما يساهم في تطوير خدماتنا الصحية. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-29495 | 6/19/2022 12:00:00 AM | 8/30/2022 7:34:49 AM | 6/21/2022 12:00:00 AM | ||||||
3576 | Hasan Tareq | 930704509 | 97333364643 | hassantareq478@gmail.com | السلام عليكم حبيت اقد شكوى على مركز كانو دوار 17 رحنه الاستعلامات وخبرونه برووح غرفة رقم 12 والدكتور ما ينادي بالاسامي من سبق لبق اللي يدخل قبل يخلص قبل |
فيما يخص الشكوى المرفقة من السيد حسن طارق فقد تم التواصل معه حيث أوضح بأنه عند زيارنه للمركز توجه لقسم السجلات لتسجيل موعد على الطبيب حيث أخبرته الموظفة بأن يتوجه لغرفة 12 مباشرة دون تحديد وقت الموعد و عند ذهابه لغرفة الطبيب كان هناك تجمع لعدد المرضى وكل مريض يقوم بالدخول للطبيب دون مناداة وحين أراد الدخول أخبره الطبيب بأنه يدخل المرضى بحسب دورهم.. تم تنبيه موظفي السجلات لضرورة اعلام المرضى بوقت الموعد وتوجيههم للانتظار في قاعة الانتظار.. كما تم تنبيه الأطباء بضرورة المناداة على المرضى حسب المواعيد. |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-61471 | 6/19/2022 12:00:00 AM | 8/30/2022 7:39:20 AM | 6/22/2022 12:00:00 AM | |||||
3577 | ظبية الرويعي | 490105556 | 97333749993 | السلام عليكم ورحمة الله وبركاته، إلى من يهمه الأمر بوزارة الصحة، أفيدكم بأنني اتعالج في المستشفى العسكري بسبب مرض السكري، وعليه االمستشفى لا يقوم بصرف مستلزمات فحص السكري من أشرطة وكحول وأبر، وأعطاني الطبيب تحويل إلى المركز الصحي لصرف هذه المستلزمات. وحين ذهابي إلى المركز تخبرنا الطبيبة بأنه لا يمكن صرف هذه المستلزمات ويجب سحب العلاج من المستشفى العسكري والعلاج في المركز الصحي. أفيدكم بأنني مواطنة بحرينية مسنة ونحضى بإهتمام من جلالة الملك المفدى حفظة الله. وأنا اتعالج في المستشفى العسكري منذ زمن طويل ومرتاحة في العلاج والأدوية، وفقط ما احتاجه هو صرف مستلزمات فحص السكري لأنها مكلفة. فأرجو التكرم بمخاطبة المعنيين لمساعدتي في حل هذه المشكلة. |
بخصوص الشكوى المقدمه من المراجعه ظبية الرويعي و تحمل الرقم الشخصي 490105556، تم التواصل مع المراجعه لمعرفة شكواها حيث تم كتابة الاشرطه مسبقا لمدة ثلاثة أشهر كون المراجعة مقعدة و حركتها صعبة و تم التعاون معها في كتابة الاشرطه كونها لا تستطيع الوصول الى المستشفى العسكري بسهولة. كما تم كتابة الاشرطه لها و اخبارها بذلك. |
HHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-18703 | 6/21/2022 12:00:00 AM | 8/30/2022 7:48:51 AM | 6/22/2022 12:00:00 AM | ||||||
3578 | Waleeda Darraj | 690303033 | 97339671544 | waleedadarraj275@gmail.com | في المركز الصحي التابع لمجمعنا كل ما يكون اعيالي مسجلين على الدكتور نفسه لا يقوم بعمل اللازم معهم ويسخر من حالتهم المرضية بأنها لا تحتاج لمزيد من الاهتمام واذا كان شاكك في الحالة ايضا لا يهتم بالحالة، من يذهب وهو ليس في حاجة للعلاج،، هل هو مكان للترفيه، هل من حل؟ |
تم التاكد من قسم السجلات بان الموعد مسجل على الطبيب حسن الصباغ و Level 4 مصنفة تم التواصل مع المريضة و اخبارها ببرنامج اختر طبيبك Ambulatory care و و باولية الكشف عن الحالات الطارئة تم تفهم المريضة للبرنامج و شكرت الدكتورة على شرحها |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-54788 | 6/19/2022 12:00:00 AM | 8/30/2022 8:06:59 AM | 6/21/2022 12:00:00 AM | |||||
3579 | Mohammed Nashwan | 960714693 | 97337114772 | mohammed_nashwan@hotmail.com | توجهت إلى مركز حمد كانو الصحي في صباح هذا اليوم الساعة 6:30 اعاني من ارتفاع درجة الحرارة والتهاب في الصدر وكانت المعاملة في الاستقبال جدا سلسة لكن عند دخولي إلى الطبيب كشف فقط على الصدر ولم يقيس لي درجة الحرارة وابلغني ان اتوجهه إلى التمريض لأخذ سيلان واخبرني ان فايرس منتشر في الجو وابلغته ان امي وابنتي يعانون من ارتفاع درجة الحرارة في المنزل واريد ان افحص فحص كوفيد قال كل الذي علي فعله ان التزم في الأدوية واخذ قسط من راحة وابلغني هل انت دوام اخبرته اني اجازة اليوم ويوم غداً دوام واخبرني انه سوف يكتب لي اجازة مرضية ليوم غدا عند ذهابي للتمريض فقط تم فحص كوفيد واخبروني ان دكتور لم يكتب لي سيلان ولم يكشف عن درجة الحرارة وعند العود للدكتور اخبرني انه لا داعي للسيلان رغم انه اخبرني انه يحتاج لي واخبرته ان يقيس درجة حرارتي ورفض قال لا داعي وعن استلام الاجازة المرضية دون لي اجازة لهذا اليوم الموافق 15/6/2022 رجعت له لكي يعدل في الاجازة اخبرني ان دوامه انتهى واقفل السيستم وان اخذ موعد عند دكتور اخر لك يدون لي الاجازة، ترجيته اني متعب ولا يسعني الانتظار ولم يتساعد معي. |
تم التواصل مع مقدم الشكوى (السيد محمد عبدالله النشوان) يوم الخميس 16-6-22 الساعه 1 ظهرا و بعد الاستفسار عن تفاصيل الشكوى و الرجوع الى الملف الالكتروني للمريض و اخذ التفاصيل كاملة من قبل الطبيب المعاين.
تم الشرح للمريض ان هناك عدة نقاط لقياس الحراره موجوده في المركز و اهمها جهاز قياس الحراره المتواجد عن المدخل في محطة الانفلونزا للكشف عن اي حالات ارتفاع الحرارة و معاينها بشكل دقيق و منفرد (حيث كانت حرارتة عن الدخول 37.2) و تم معاينة من قبل الطبيب و تحويله الى التمريض لعمل فحص الكوفيد السريع و هو البرتوكول المتبع في المراكز الصحية في حال شكوى المريض بأعراض الزكام-المشتبههة بأعراض فيروس كرونا- و لله الحمد كانت النتيجة سلبية. و عليه تم تشخيص المريض انه يعاني من التهاب بكتيري و تم اعطاءة الدواء المناسب بما يراه الطبيب مناسبا لحالته .
و علية تم اعطاءه اجازة مريضية ليوم واحد و هو يوم حضوره الي المستشفي مبيناً الطبيب له ان حالته سوف تستجيب للعلاج و لا يحتاج أكثر من يوم (اي امتداد الاجازة الي يوم ثاني ) و في حال عدم شعوره بتحسن يستطيع الحضور لمعاينة حالته و التأكد من سلامته.
تفهم المريض الية العلاج و البروتوكولات المتبعة و في الختام أثنى المريض الاهتمام من قبل مجلس ادارة مركز حمد كانو بشأن سرعة الاستجابة للشكوى المقدمة و الخدمات الصحية المتواصله على مدار الساعه و حسن الاستقبال الذى لاقاه و الاهتمام في حالتة الصحية من قبل باقي اقسام المركز من رحابة صدر و اجابة لجميع استفساراته. |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-08-15300 | 6/15/2022 12:00:00 AM | 8/30/2022 9:14:52 AM | 6/16/2022 12:00:00 AM | |||||
3580 | FATEMA | 39347988 | fteem31@gmail.com | تم أخذ موعد عن طريق موقع الحكومة الألكترونية لكن عندما حضرت للمركز لم يكن الموعد مثبت في النظام - أرجو النظر في موضوع مواعيد الأونلاين |
حاولنا الأتصال بالمريضة لمدة يومين ولم يتم الرد علينا وتبين بعد التدقيق بأنها أحتمال لم تكمل خطوات حجز الموعد |
BCC | Administrative | Enquiry | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 22-08-74982 | 8/28/2022 12:00:00 AM | 8/30/2022 3:40:15 PM | 8/30/2022 12:00:00 AM | |||||||
3581 | مريم عبدالله حسن | 550012907 | 33005536 | حضرت الى قسم العلاج الطبيعي لحجز موعد للاسف لم تكن موظفه الاستقبال موجوده وكان هناك عاملة نظافة تاخذ المعلومات |
بخصوص شكوى زوج المريضة المذكورة، فقد تم التواصل مع الزوج والاعتذار عن الموقف الذي تعرض له وتم تنبيه عاملة النظافة بعدم إعطاء أي توجيهات للمراجعين.
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NAC | Administrative | Complaint | Policy & Procedure | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-08-63063 | 8/23/2022 12:00:00 AM | 8/31/2022 1:14:22 PM | 8/24/2022 12:00:00 AM | ||||||
3582 | no name | 000000 | المكيفات لاتعمل والجو حار جدا وهذا غير مناسب لصالح المرضى |
تم تقديم رساله الى الاداره العليا بهذا الصدد وانهم بصدد تبديل المكيفات وبأنتظار الموافقه من قسم المالية |
NAC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-08-44993 | 7/14/2022 12:00:00 AM | 8/31/2022 1:21:21 PM | 7/17/2022 12:00:00 AM | |||||||
3583 | عباس سلمان | 721202403 | 36664429 | عدم توفر الادوية للمريض قاسم في الصيدليات و المراكز الصحية ،لذا ارجوا توفير الادوية للمريض شاكرا و مقدرا جهودكم في خدمة الوطن و المواطن. |
الشكوى المذكورة لا تتعلق بصرف ادوية من قسم الرعاية كما ذكر في الرسالة و انما المذكور يطلب استلام قطعة (ADADTER) غير متوفرة و لم تصرف لاي من المرضى المشابهين لحاله، المريض وجدها في على الانترنت و يرغب بالحصول عليها ، و انما متوفر نوع اخر يصرف له بشكل شهري . هذا و من خلال مراجعة سجل مستلزمات المريض في قسم الرعاية ، تبين ان المريض يستلم بشكل منتظم كل المستلزمات المطلوبة و التي امر بها الطبيب المختص و هي واضحة ايضا في مرفقات الشكوى . اننا نسعى جاهدين لتوفير كل مستلزمات المرضى في جميع اقسام التمريض ، وواضعين نصب اعيننا راحة و سلامة المرضى المستفيدين من المستلزمات من قسم الرعاية و التي تصرف لهم بشكل شهري. |
SHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-09-58466 | 2/27/2022 12:00:00 AM | 9/1/2022 9:44:34 AM | 3/8/2022 12:00:00 AM | ||||||
3584 | MOHAMMED ALHAYKI | 860702693 | 33335406 | ازعاج غير طبيعي و احاديث جانبية و شخصية و دينية بسوط عالي في قسم التمريض الخاص بمركز مدينة عيسى الصحي ( سند ) من قبل الموظفيين التابعين للقسم ، مما يتسبب بازعاج المرضى المتواجدين بقسم التمريض (الطوارئ) مع العلم بأنني تفضلت باشعارهم اكثر من مرة و لكن دون جدوى حيث تحدثت مع رئيس القسم بهذا الخصوص. |
بالاشارة الى الشكوى اعلاة نفيدكم علما بأنه تم التنبية على الموظفيين في قسم التمريض بالالتزام بالهدوء اتناء تواجد المرضى تم الاتصال بالعميل المذكور للتوضيح و نأسف لهذا. |
IHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-09-07504 | 3/23/2022 12:00:00 AM | 9/1/2022 10:54:30 AM | 3/28/2022 12:00:00 AM | ||||||
3585 | AbdulAziz Sharif | 661002764 | 39622966 | aizio1774@gmail.com | لقد تقدمت من قبل عن نوعية ابر الانسوبين و جودتها ، و الرد جاء من مسؤلة قسم الصيدلية من مركز خالد الخليفة الصحي في الرفاع ، صراحة ردها ماكان في محلة و غير مقنع. لان الموظفة في الصيدلية قال لي في مرضى يشتكون من نوعية الابر و لكن المسؤلة نفت ذلك و القت السبب على قسم المشتريات ، و اغلقت الشكوى. نحن كمرضى نتعامل مباشرة مع الصيدلية و ليس قسم المشتريات ، الرجاء نرجوا حل لهذا الموضوع بدل ان تلوم اقساما اخرى. |
الشكوى اعلاه ليس من اختصاص خدمات التمريض و لكن من اختصاص قسم الصيدلية. |
SABKAK | Administrative | Complaint | Drugs Availability | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-09-00659 | 3/23/2022 12:00:00 AM | 9/1/2022 11:33:22 AM | 3/23/2022 12:00:00 AM | |||||
3586 | Hanan Sabt | 930603109 | 37771704 | عدم توافر انواع الضمادات التي استخدمها منذ اكثر من 4 اشهر و استبدالها بأنواع رديئة لا تتناسب مع وضعي الصحي. |
بخصوص الشكوى المرسلة تم التواصل مع صاحبة الشكوى (حنان سبت) بتاريخ 22/3/2022 لتوضيح سبب رفع الشكوى و تبين انه في شهر ديسمبر و يناير وفبراير تم استلام نوعية ضماد مختلفة عن المادة التي تستلمها سابقا حيث ان المادة التي استلامها لا تتناسب مع المريضة حيث تسبب لها الحساسية و علية تم اخبار المريضة بأن المادة المطلوبة متوفرة و تستطيع الحضور لاستلامها. |
SJC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 24588 | 24588 | 22-09-47058 | 3/22/2022 12:00:00 AM | 9/1/2022 1:59:42 PM | 3/23/2022 12:00:00 AM | ||||||
3587 | الدكتورة نوال السيد | 39666065 | جلسنا لمدة ساعة في انتظار رعاية الأمومه ولما خلصنا الأبره للطفلة ذهبنا لأخذ موعد . الموظفة غير موجودة حولونا الى السجلات وكان الموظف جدا سيء الخلق قلت له احنه مجرد موعد قال اخذوا رقم واجلسوا بعد ساعه ساعه حتى بس يعطينا |
تم التصال بصاحبة الشكوى وبناء عليه التكلم لقسم السجلات باعطاء مواعيد للأطفال الذين انهوا تطعيمهم - مواعيد جديده- بدون رقم قدر المستطاع لانهم كانوا ينتظرون في قسم الرعاية سابقا وادخالهم بين المرضى العاديين او في كونتر الخدمات |
JHC | Administrative | Complaint | Waiting Period | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-09-45857 | 8/21/2022 12:00:00 AM | 9/2/2022 3:52:27 PM | 8/31/2022 12:00:00 AM | |||||||
3588 | No Name | No ID | No Telephone Number | الرجاء وضع ارقام للمراجعين انتظرت حوالى الساعة واقفا في طابور استلام الأدوية |
جهاز الارقام في المركز خارج الخدمة في المركز منذ أكثر من شهر تم ابلاغ الخدمات الادارية المساندة بالرعاية الصحية الأولية لاستبداله بآخر جديد تم ارساء المناقصة وفي انتظار تركيب الجهاز الجديد لمنع وقوف المراجعين لفترة طويلة تم تخصيص رجل امن لاستقبال المراجعين واعطائهم ارقام عند المدخل والطلب منهم الجلوس في المقاعد لحين وصول ارقامهم
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AHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 22-09-87604 | 9/1/2022 12:00:00 AM | 9/4/2022 7:36:19 AM | 9/4/2022 12:00:00 AM | ||||||
3589 | No Name | No ID | No Telephone Number | موظفي الاستقبال غير متعاونين مع المرضى يرجى لفت الانتباه لرعاية أكثر |
لا يوجد رقم للتواصل مع المراجع لمعرفة تفاصيل الشكوى واسباب عدم تعاون منسقي المواعيد معه تم تنبيه منسقي المواعيد بضرورة الاستقبال الحسن للمراجعين والمرضى كما ان جميع منسقي المواعيد حضروا ورشة التعامل مع الجمهور لمعرفة الاسلوب الأمثل للتعامل مع المرضى والمراجعين |
AHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 22-09-22798 | 8/28/2022 12:00:00 AM | 9/4/2022 7:41:10 AM | 9/4/2022 12:00:00 AM | ||||||
3590 | No Name | No ID | No Telephone Number | اذا تعدل جهاز الارقام اعطى المريض ارقام منول مرضى كورونا مخلوطين مع العامة |
جهاز الارقام في المركز خارج الخدمة منذ اكثر من شهر
تم ابلاغ الخدمات الادارية المساندة بالرعاية الصحية الأولية لاستبداله بآخر جديد تم ارساء المناقصة وفي انتظار تركيب الجديد لمنع وقوف المراجعين لفترة طويلة تم تخصيص رجل امن لاستقبال المراجعين واعطائهم ارقام عند المدخل والطلب منهم الجلوس في المقاعد لحين وصول ارقامهم |
AHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 22-09-00940 | 8/28/2022 12:00:00 AM | 9/4/2022 7:46:14 AM | 9/4/2022 12:00:00 AM | ||||||
3591 | No Name | No ID | No Telephone Number | دايما ما يشكو المرضى من عدم وجود دكاترة رجال (فقط نساء) ماذا يفعل الرجل عندما يريد فحص مكان حساس. ارجو تكثير الرجال. فقط دكتور علي لا يكفي. وشكرا
لماذا هناك دكتور رجل واحد وعشرة دكاترة نساء ؟ |
يوجد طبيب رجل في المركز بإمكان المراجعين الرجال الحصول على موعد معه ويتم تغطية المركز بشكل اسبوعي باطباء رجال في حالات النقص في عدد الاطباء تم ابلاغ الخدمات الطبية برغبة المراجعين بزيادة عدد الاطباء الرجال في المركز |
AHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 22-09-19742 | 6/12/2022 12:00:00 AM | 9/4/2022 7:51:46 AM | 6/19/2022 12:00:00 AM | ||||||
3592 | JASSIM SALMAN | 810705281 | 39911138 | عدم توفر جهاز ارقام لقسم السجلات بالمركز عدم توفر انتركوم بغرف التطعيمات تاخير تلقي التطعيم بسبب انشغال الممرضة |
تم النظر في شكوى المريض و التحدث مع الموظفة و المريض , حيث ان غلق باب الالغرفة فهو حفظ لخصوصية المريض و المناداة للمرضى تتم عن طريق الترتيب الوقتي للتسجيل بالاضافه الى ان الغرفة المخصصه للتطعيم يوجد بها جهاز مناداة و تم استدعاء المرضى و لم يكن بالوضوح المطلوب و تم التفهم من قبل المريض عند التواصل معه اما بخصوص الموظفة فهي لا تخرج من غرفة التطعيمات الا في حالة الطوارئ و في نهاية المكالمة ابدى المريض شكرة بالاهتمام و التواصل معه |
ISC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 22-09-15700 | 1/9/2022 12:00:00 AM | 9/4/2022 9:21:14 AM | 1/13/2022 12:00:00 AM | ||||||
3593 | MOHAMMED ALHADDAD | 600112420 | 32327470 | الاستمرار في عدم توفر حفاضات كبار السن و ذوي الاحتياجات الخاصة في مركز ابن سينا الصحي و عدم المقدرة على شراء المستلزمات من الخارج بسبب الضغط المادي للمريض |
تم التواصل مع المريض و شرح اليه التاخير من توفير المستلزمات من قسم الخازن و تم عملية طلبيات عدة و توفير المستلزمات بتاريخ 31/8/2022 و تم الاتصال بالمريض و توفير جميل المستلزمات له |
ISC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10859 | 10859 | 22-09-06642 | 7/17/2022 12:00:00 AM | 9/4/2022 9:29:45 AM | 8/21/2022 12:00:00 AM | ||||||
3594 | خليل محمد غلوم | 590105248 | 36646104 | أود أخبركم أن حبوب الضغط Norasks صار له سنة مو موجود ، و البديل ما يمشي و ياي و أنا فلست أشتري بفلوسي . |
تم التواصل مع المريض و أوضحنا له بأن توفير الأدوية يكون من قبل المخازن المركزية |
IHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-09-37452 | 8/7/2022 12:00:00 AM | 9/4/2022 11:32:33 AM | 8/7/2022 12:00:00 AM | ||||||
3595 | محمد علي حسين أمان | 211011916 | 39772988 | عند مراجعة السجلات تبين أن الملف مفتوح أساسا و لا يحتاج لأي إجراء فتح ، لماذا هذ التصرف من الدكتورة ؟ شكوى مقدمة حول الدكتورة / فاطمة قمبر ، و صلت الأم مع الطفل على الموعد بالضبط الساعة 11:42 و أدخلت الدكتورة مراجعين أخرين ، ثم الساعة 11:00 طلبت الدكتورة مراجعة السجلات لفتح ملف المريض مرة أخرى . |
تم التواصل مع الطبيبة ، حيث كان قفل على اسم الطفل لأنه لم يتم إصدار شهادة الميلاد و الرقم الشخصي للطفل و طلبت من الأم فتح القفل من السجلات. إلا أن الأم غادرت لإنشغالها بتوصيل إبنتها ، و لما حضرت مرة أخرى لم تكن الطبيبة متواجدة لأن لديها ساعتين رعاية . تم التواصل مع أم الطفل و تفهمت الموضوع و شكرت الإدارة لتواصلها معها . |
IHC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-09-64800 | 7/26/2022 12:00:00 AM | 1/8/2023 8:32:27 AM | 7/26/2022 12:00:00 AM | ||||||
3596 | غير مسجل | - | - | موظفات الاستقبال ترفض تعطي موعد للأسنان و الدكتور مدخل لي موعد في الأسنان و ليس له خلق حتى ي\خل على السستم و يشوف الموعد |
للأسف لا يوجد رقم هاتف للتواصل مع مقدم الشكوى ، و موظفات السجلات لا يرفضون اعطاء المرضى المواعيد |
IHC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-09-55397 | 8/22/2022 12:00:00 AM | 9/4/2022 12:03:27 PM | 8/22/2022 12:00:00 AM | ||||||
3597 | محمد أحمد عبداللطيف | غير مسجل | 39851826 | mohamed.@alajan.com.bh | هل دوام الأطباء على نوبتان و لا نوبة فهو من الساعة الرابعة لا يوجد طبيب لإستقبال المرضى مع العلم أم المواطن لا يلجأ إلى المركز إلا إذا كان مريضا عدم استقبال المرضى من الساعة الرابعة سبق و تقدمت بشكوى بسبب عدم توافر الأدوية في الصيدلية و لم يتم الرد للعلم |
تم الاتصال بمقدم الشكوى و أوضحنا له دوام الأطباء و المركز الصحي ، كما تواصلت معه مسئولة قسم الصيدلية بخصوص عدم توفر الأدوية من قبل المخازن المركزية المراجع تقدم بشكوى بخصوص الأدوية في شهر فبراير 2022 ، و قد تم التواصل معه بخصوص الشكوى شكر المريض أعضاء المركز على الجهود المبذولة في خدمة المرضى |
IHC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-09-59130 | 8/21/2022 12:00:00 AM | 9/4/2022 4:42:36 PM | 8/22/2022 12:00:00 AM | |||||
3598 | محمد أحمد عبداللطيف | غير مسجل | 39851826 | mohamed.@alajan.com.bh | سبق و تقدمت بشكوى بسبب عدم توفر الأدوية في الصيدلية و لم يتم الرد |
تم التواصل مع مقدم الشكوى من قبل مسئولة قسم الصيدية و أوضحت له بأن توفير الأدوية من المخازن المركزية تقدم المراجع بشكوى بخصوص عدم توفر الأدوية في شهر فبراير 2022م و تم التواصل معه بخصوص الشكوى |
IHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 22-09-47923 | 8/21/2022 12:00:00 AM | 9/4/2022 4:47:10 PM | 8/22/2022 12:00:00 AM | |||||
3599 | حوراء السندي | 920903878 | 97339717765 | hawraradhi_92@hotmail.com | كان ولدي يعاني من الم في اذنه واخبرت الدكتورة موزة الذواذي في مركز مدينة عيسى الصحي ان طفلي يعاني من حساسية من مادة البنسيلين وقامت الدكتورة باعطائه دواء يحتوي على مشتقات البنسلين من دون اجراء للطفل اختبار الحساسية ماذا لو تعرض طفلي لصدمة جراء استخدامه دواء يسبب له الحساسية من المسؤول عن ذلك؟؟!!!!! |
بالنسبة للمريض حسين علي مهدي (181201429) الذي حضر المركز الصحي بصحبة والده بتاريخ 30/8/2022 حيث كان يعاني من ألم في الأذن وتم مراجعة أحدى المستشفيات الخاصة وتم كتابة مضاد Omnicef للطفل وقد تسبب بظهور طفح جلدي. تم التواصل مع والدة الطفل لمعرفة حيثيات ما حدث فأخبرتني بأنها لم تكون مع الطفل إذ كان بصحبة والدة عند الإستشارة الطبية مع الدكتورة موزه الذوادي.إذ تم الفحص الأكلينيكي للطفل ومعاناته من مشكلة الإلتهاب في الأذن الوسطى وأخبرت الطبيبة والد الطفل ضرورة إحتياجة للمضاد الحيوي وقررت بكتابة مضاد azithromycin syrup من خارج المركز إذ أن المضاد المتوفر Amoxacillin قد يتسبب الحساسية للطفل ، إلا أن والد الطفل أصر بكتابة المضاد من المركز إذ أعتاد على أخذ Augmentin دون التحسس منه ، وقد دونت الطبيبة جميع المعلومات في برنامج أي صحة.
تم نقاش مع والدة الطفلة عبر الهاتف بضرورة إحضار المضاد الذي تسبب له حساسية والذي تم وصفة من خارج المركز ليتم تدوينة في الملف الألكتروني وضرورة إخبار الطبيب بالمضادات التي قد تتسبب له الحساسية لتفادي تكرار حساسية الطفل ، كما استفسرت الأم بضرورة عمل تحليل مختبري يثبت حساسية الطفل ، فأخبرتها نعتمد على الحساسية من ملاحظة الأم لأي دواء قد يعطى للطفل ويتسبب بطفح جلدي.
شكرت الوالدة الطفلة على الأهتمام والتواصل |
IHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-99608 | 9/4/2022 12:00:00 AM | 9/5/2022 10:35:29 AM | 9/5/2022 12:00:00 AM | |||||
3600 | ناصر محمد عبد العال | 690430604 | 97336023505 | nasserhalabi1969@gmail.com | السلام عليكم ورحمة الله وبركاته عند الدخول على موقع وزارة الصحة لاختيار طبيب العائلة تظهر لي رسالة ولا يتم الطلب - حيث انني مسجل على مركز المحرق الصحي بمنطقة البسيتين بمحافظة المحرق أطلب منكم إختيار الطبيبة د/ زهرة اسماعيل - مركز المحرق الصحي طبيبة للعائلة لنا نظرا لانني اتابع بعيادة الامراض المزمنة وكذلك زوجتي من فترة طويلة من عدة سنوات مع الدكتورة / زهرة اسماعيل وجعلكم الله عونا لنا |
تم التواصل مع العميل مقدم الطلب ليكون على دكتورة زهرة علي في برنامج اختر طبيبك حيث قام العميل بملئ الإستمارة اللازمة من قسم السجلات لطلب اختيار د زهرة كطبيبة العائلة له و لعائلتة و تم التوضيح للعميل انه متى ما تم اعادة فتح لستات الأطباء لتسجيل المرضى عليهم سيتم اضافة اسمه مع افراد العائلة على د زهرة شكرا العميل الجهود الحثيثة لتوفير افضل الرعاية الصحية للمواطنين |
MHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-87464 | 8/30/2022 12:00:00 AM | 9/5/2022 10:49:28 AM | 9/1/2022 12:00:00 AM | |||||
3601 | Ahmed hassan Nasser | 790506726 | 97337796202 | a36662654@icloud.com | اود ان اتقدم با الشكر الجزيل لطاقم مستشفي الانجنير علا التغير الجدير في المواعيد و الاهتمام بالمرضي و اخص با الشكر الدكتورة فاطمة بن زينه علا كل ما بذر من اهتمام. اتمني لكم التوفيق والنجاح في خدمة الوطن و المواطن |
عميلنا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم.. ونؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع، لقد تم إيصال الشكر للطبيبة المعنية، شاكرين ثقتكم بخدماتنا وتعاونكم وتواصلكم معنا عبر برنامج تواصل |
YAE | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-19112 | 8/31/2022 12:00:00 AM | 9/5/2022 11:05:18 AM | 9/4/2022 12:00:00 AM | ||||||
3602 | muna alsubai | 870701118 | 97333303151 | moona.mona@gmail.com | شكوى ضد دكتورة مستشفى الشيخ عبدالله بن خالد ال خليفة في الرفاع الشرقي سوء تعامل مع المرضى ارسلت ايميلي للدكتور المسؤول لم يتم الرد علي او حتى اخذ اي اجراء |
تم التواصل مع اخت المراجعه الأستاذة جميله السبيعي على هاتف رقم34688200 و لكن للأسف لم يتم الرد حتى قبل شكوى تواصل و ذلك بعد ابلاغنا من قبل الإدارية و تم الا تصال اليوم في الساعة 10:16 دقيقه مرتان علي الهاتف 33303151 و لم يتم الرد. كما تم الاتصال الساعة 12:10 و لم يتم الرد |
SABKAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-37664 | 9/4/2022 12:00:00 AM | 9/5/2022 12:53:46 PM | 9/5/2022 12:00:00 AM | |||||
3603 | امل محمد سلمان | 721005462 | 97339638989 | sweet72cakes@gmail.com | بالنسبه عن اختيار الطبيب في برنامج صحتي انا اخترت الطبيب الى صارلي معاه في مركز الحاله ١٥سنه اروح امس لا اهم مخليني علي دكتورة وذي دكتورة حلفت مادخل عليها لان اسلوب مع ومع ناس وايد شايفه فى عمرها ودكتور لزم يكون بشوش وسلبوه حلو انا ماابي ذي دكتورة ولا لهم حق المركز يختارون او يحولوني علي دكتور بكيفهم وبعدين يقلون ضغط علي دكتور واحنا ومن الاساس مخبرينهم بذلك حتي اني امس كنت رايحه المركز وشفت ان اهو دكتورة امتنعت عن دخول عليها انا صاحبه مرض القلب وسكر ومافيني طاقه ادخل وامرض وغير عندي شكوة علي دكتورة في مستشفي حمد حق سكر دخلت عليها واقولها دكتورة اجي بدوار ولاهتمت ولا حتي فكرت تسالني وانا اعيد عليها طلعت من مستشفي جد قدرت اوصل البيت والحمدلله ماسويت حادث وصلت اخذني زوجي حق مستشفي خاص ياريت تردون علي |
تم التواصل مع مقدم الشكوى , و الاستماع له و لما لديه , حيث انه مقدمة الشكوى ترغب في تغيير الطبيب المسجل عليه حاليا في برنامج اختر طبيبك اخبرت مقدمة الشكوى , انه كان باب التسجيل مفتوحا للاختيار لبرنامج اختر طبيبك و كان بامكانها التسجيل على اي طبيب تفضل او تختار و لانها لم تبادر بالتسجيل و الاختيار تم توزيع المرضى الذين لم يسجلوا على الاطباء كما تم اخبار مقدمة الشكوى ان جميع الاطباء في مركز حالة بوماهر الصحي هم اطباء عائلة يتمتعون بخبرة و تدريب عالي . اخبرت مقدمة الشكوى انه بامكانها تبديل الطبيب بعد سنة . |
HBM | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-90815 | 8/31/2022 12:00:00 AM | 9/5/2022 1:18:21 PM | 9/5/2022 12:00:00 AM | |||||
3604 | Fatima huraiz | 930405412 | 97333874695 | يتم اعطاء مواعيد في المركز الصحي ولا يجود في المركز ولا طبيب واحد بسبب الاجتماع الاسبوعي يوم الثلثاء ! ويتم الاتصال من الرعاية للقدوم قبل الموعد . ايضا لا توجد مواعيد للمرضى يوم الثلثاء لهذز السبب موعد لطفلي لتطعيم ٩ اشهر ويتم الانتظار |
تم التواصل مع المريضة وايضاح الصورة بانه يتم عمل محاضرة مدتها نصف ساعة للكادر الطبي بالمركز وسيتم التنبيه على الموظفين المعنيين بضرورة التواصل المسبق في حال تغيير الموعد وقد ابدت المريضة تفهمها |
SKC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-68897 | 8/31/2022 12:00:00 AM | 9/5/2022 2:25:19 PM | 9/5/2022 12:00:00 AM | ||||||
3605 | RASHID SHARIF | 680800034 | 97339861503 | السلام عليكم ورحمة الله وبركاته الشكوى بإختصار هي انني من سكنة مدينة الحد و ملفاتنا الصحية انا و أسرتي مسجلة في مركز الحد الصحي (مركز بنك البحرين و الكويت) و كنا سابقاً مسجلين لدي د. هشام الشيخ كطبيب العائلة حيث أن د. هشام عالم بحالة أسرتي الصحية و لم أكن على علم بإلغاء التسجيل عند الإعلان عن تسجيل طبيب العائلة الجديد و عندما قمت بالتسجيل قيل لي بأن عدد المرضى اكتمل فحاولت و ملئت الاستمارة حسب طلب المركز لتحويلي عند د. هشام الشيخ و راجعتهم اكثر من مرة و لكن لم أحصل على الرد.. فارجو مساعدتي بأسرع ما يمكن في تحويلي و أسرتي للدكتور هشام الشيخ و ذلك لثقتنا به و لمتابعته لحالاتنا الصحية من مدة طويلة. مقدم الطلب : راشد عبدالرحمن أحمد شريف الرقم الشخصي شخصي :680800034 رقم النقال : 39861503 |
تم التواصل مع المريض وشرح له آليه برنامج أختر طبيبك وانه يجب الحضور للمركز الصحي وعمل إستمارة تغير طبيب و ممكن التسجيل على اي طبيب من المجموعة التابعه للدكتور هشام الشيخ تم تفهم المريض للبرنامج و تم عمل الازم
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BKH | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-78127 | 9/4/2022 12:00:00 AM | 9/6/2022 10:17:54 AM | 9/5/2022 12:00:00 AM | ||||||
3606 | Zahra Ali | 980606594 | 97336884409 | zahraa_murdhi@hotmail.com | ذهبت للمركز الصحي التابع لمجمعي حيث انني اعاني من ألم شديد في اذني مصاحبًا لدوار مستمر مما عرقل سير عملي في الايام الاخيرة حيث ظهر على وجهي ذلك مع لفت انتباهه الاخرين له .. و زيارتي اليوم للمركز مع الطبيبة التي دعت طالبتها لفحصي دون اذن مني و شخصت حالتي على انني اتوهم المرض و اعطتني اجازة مرضية تفيد بذلك لن اقدمها ( هل هي رسالة لجهة عملي بأنني كاذبة ؟ مما يؤثر على تقيمي ؟ ) - انا اعمل في السلم الصحي و مدركة تمامًا لمشكلتي و لكن ما فعلته الطبيبة اجحاف بحقي الطبي في المعالجة و كان من المفترض ان تطلب تحويل للانف و الحنجرة و الاذن لمعرفة السبب الرئيسي لأنه سبب يتفاقم و يهدأ منذ اشهر - و اريد انصاف بحقي العلاجي و اعتذار من الطبيبة على سوء تصرفها و تعاملها .. |
زهرة علي CPR 980606594 و بعد مناقشة الموضوع مع طبيبة العائلة تبين بأن الطبيبة اللتي عاينت المريضة تاريخ 1-9-2022 هي طبيبة متدربة و منتسبه لبرنامج ماجستير طب العائلة وليست طالبة و قد قامت بالتعريف عن اسمها لكن دون التوضيح عن كونها متدربة أو أخذ الأذن منها قبل البدء بالاستشارة و أخذ التاريخ المرضي و الفحص , وقد تم فحص المريضة من قبل الطبيبة المتدربة و طبيبة طب العائلة , و من ثم تم توضيح الاسباب اللتي قد تكون مسببة للالم اللتي تعاني منها المريضة و ارشادها للمتابعة مع طبيب الاسنان باعتقادهم بأن المشكلة قد تكون سببها تسوس ألأسنان . و تم اصدار شهادة طبيبة و اختيار التشخيص المذكور بسبب عدم وجود اي تشخيص اخر مناسب للحالة المرضية حيث لم يتم معرفة التشخيص النهائي للحالة بعد المعاينة وعليه تم اختيار هذا التشخيص. بعد التوضيح والمناقشة مع طبيبة العائلة تم التنبية و الأتفاق على ضرورة أخذ الأذن من المريض من قبل أي طبيب متدرب أو طالب قبل البدء بالاستشارة و احقية المريض بالقبول أو الرفض, و تم التنوية على أهمية التدقيق في اختيار التشخيص المذكور في الأجازة المرضية للمريض. وقد تم التواصل مع المريضة يوم الأثنين 5-9-2022 في الساعة 2 مساءا و الاستماع للشكوى المذكورة مباشرة وتوضيح ماتم مناقشته مع الطبيبة والتوصيات اللتي طرحت بحيث لاتتكرر مثل هذه الأخطاء في المستقبل و باستعداد الطبيبة للاعتذار منها شخصيا . و تم مناقشة حالتها الصحية اللتي استعدت حضورها للمركز الصحي في تاريخ 1-9-2022 واذا مازالت تعاني من نفس الاعراض نحن باتم الاستعداد لمعاينتها و لعمل اللازم. اكتفت المريضة بما تم توضيحة في المكالمة الهاتفية و قبول الاعتذار من الطبيبة و بدت امتنانها لتخصيص الوقت للاستماع للشكوى رغم ضغوطات العمل.
د.عشرت غلوم حسين نائب رئيس مجلس الادارة مركز الكويت الصحي |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-69374 | 9/1/2022 12:00:00 AM | 9/6/2022 10:27:27 AM | 9/6/2022 12:00:00 AM | |||||
3607 | aqeela abuidrees | -- | 36208383 | السلام عليكم حبيت اشكر مركز الزلاق الصحي على خدمتهم الراقية والمميزة ومساعدتهم لنا في كل زيارة الامر اللي يخلينا نحس انهم عايلة وان احنا لسنا مجرد زوار اخص بالذكر الاستقبال حنان والشخص اللي معاها دكتور علي والممرضة نورواتمنى يتم تكريمهم لانهم يرفعون من شان المركز وجهودهم مشكورة |
تم الاتصال بالمذكور اعلاه وتم شكرها على هذه المبادرة ؛وتفضلت بان هذه الملاحظات توخذ بعين الاعتبار وان طاقم مركز الزلاق الصحي يتطلع دائما بتقديم افضل الخدمات بافضل جوده و المركز يهتم برضى المرضى في المرتبة الاولى و تم اخذ مقترحها بعين الاعتبار . |
ZHC | Administrative | Appreciation | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 22-09-00328 | 9/5/2022 12:00:00 AM | 9/6/2022 12:21:13 PM | 9/6/2022 12:00:00 AM | |||||||
3608 | ندى راشد | 33340334 | رسالة الشكر للممرضه المختبر سيدة زهراء جلال لحسن تعملها ولمنحها الوقت الكافي والكلام والتعامل تستحق الشكر لذلك ومع ضيق وقت الا ان كلمة الحق لابد ان يقال في حقها . حتى الطفل بعدي لم بيكي وتعاملت معه بلطف وهيئته للابرة وجزاكم الله خير |
وتم شكرها على هذه المبادرة بان هذه الملاحظات تؤخذ بعين الاعتبار وان طاقم مركز الزلاق الصحي يتطلع دائما بتقديم افضل الخدمات بأفضل جوده و المركز يهتم برضى المرضى في المرتبة الاولى وتم ارسال نسخة الى مسؤولتها |
ZHC | Proffesional | Appreciation | Laboratory | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10869 | 10869 | 22-09-41708 | 9/6/2022 12:00:00 AM | 9/6/2022 12:30:23 PM | 9/6/2022 12:00:00 AM | ||||||||
3609 | LEILA KELWALI | - | 34164070 | RECEPTION AND DENTIST VERY GOOD SERVICE AND CO OPERATTION. THANK YOU |
WE ARE CALLING TO THE MOBILE BUT ALWAYS OUT OF SERVICE
WE WOULD LIKE TO THANK HER FOR THIS LETTER AND APPRECIATE HER FOR NICE WORD TO RECEPTION STAFF AND DENTIS STAFF. |
SKC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 22-09-68984 | 8/22/2022 12:00:00 AM | 9/6/2022 2:42:53 PM | 8/25/2022 12:00:00 AM | |||||||
3610 | دلال خالد محمد | 38900001 | صراخ موظف الأمن علي من مسافة في حضور المراجعين، وهذا العمل غير لائق |
تم لتواصل مع الحارس نفسه ومسئول الحراس وتم وعدنا من قبل المسئول انه في حال تكرر موضوع الصراخ سوف يتم ينقل الحارس، كما تم التواصل مع المراجعة والاعتذار منها والاخذ بخاطرها |
MJK | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10899 | 10899 | 22-09-04338 | 9/7/2022 12:00:00 AM | 9/8/2022 12:41:21 PM | 9/8/2022 12:00:00 AM | |||||||
3611 | وديعة احمد | 960601988 | 97333304699 | Wadeeaa.ahmed96@gmail.com | في تاريخ 29/3/2022 كان لدي انا وابنتي موعد في مركز الكويت الصحي عند الدكتوره خاتون عبد الكريم صالح كاظم ،، لعمل فحوصات شامله لنا ،، وعند دخولي لها طلبت منها اننا نريد الفحوصات الشامله لي ولابنتي كون ابنتي تعاني من قبل من نقص الحديد وحاليا تعاني من نزول ف الوزن وارتفاع بسيط ف السكر واصفرار ف الوجه ،، الا انها قامت بالتعامل معي باسلوب غير حضاري ورفضت تعمل لابنتي فحوصات شامله وابلغتني بأن (( فحص مخزون الحديد غير موجود عندنا)) للعلم بأن فحص الحديد تؤخذ العينه وترسل الى مجمع السلمانيه الطبي هذا المتعارف عليه فما معنى هذا الشيء!!!!!!! وابلغتني بالتوجه الى المختبر دون توضيح الفحوصات التي سجلتها ودون كتابه الفحوصات التي طلبتها منها ،، للعلم ان لا اعلم ماهي فصيله ابنتي ولا اذا كانت سليمه ام لا ،، واخبرتني باسلوب استفزازي ( فصيله الدم تؤخذ للحامل فقط). |
تمت مراجعة الحالة مع الطبيبة المذكور و من بعد ذلك تم الاتصال بالعميل يوم الثلاثاء الموافق 6-9-2022 في الساعة 14:07 و تم التوضيح لها بعدم وجود ما يسمي فحص شامل للاطفال و ان الطبيبة قامت بطلب التحاليل اللازمة لأبنتها و قمنا بالتوضيح لها بان فحص مخزون الحديد يتم عمله عند الحاجة اليه و لا يتم عمله للجميع من غير سبب طبي كما تم التوضيح للعميلة بأن فحص فصيلة الدم يتم طلبه عند الحاجة الطبية فقط. و قد تمت مراجعة التحاليل و شرحها للعميلة التي ابدت رضاها في نهاية الأمر و شكرت الاهتمام بالعميل. |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-92159 | 9/6/2022 12:00:00 AM | 9/7/2022 10:47:50 AM | 9/6/2022 12:00:00 AM | |||||
3612 | جواهر الرفاعي | 020110200 | 97366600021 | Jawaher3444@gmail.com | حاطين لي موعد الساعه ٨ وربع و انا من ٨ وربع موجوده والدكتوره محد ؟ ونزلت الرسبشن اكلمها تقولي لازم تنطرين اكيد مب لازم انطر ليش حاطين مواعيد عشان انطر؟؟؟ وغير ذي المفروض تتكلم بلباقه مب تقعد تطالع بخياس و مب عاجبها وتقول لازم تنطرين على الاقل يكلمون الدكتوره الحين الساعه 8:41 وانا ليحين انطر موعدي وغيري قبلي وقاعدين ينطرون ؟ |
تم التواصل مع المراجعه الأستاذة جواهر الرفاعي على الهاتف النقال . تم الا تصال اليوم في الساعة 8:30 دقيقه لم يتم الرد. كما تم الاتصال الساعة 12:07 و لم يتم الرد كما تم الاتصال الساعة 12:38 و لم يتم الرد. |
SABKAK | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-96731 | 9/6/2022 12:00:00 AM | 9/7/2022 1:18:31 PM | 9/7/2022 12:00:00 AM | |||||
3613 | Mahdi Almodawob | 950706531 | 97339483977 | mahdi10saleh@gmail.com | لدي شكوى بخصوص مركز يوسف انجنير الصحي ، نحن صالون رجالي ، جينت لاونج للحلاقة سجل رقم٦٩٦٤٠-٣, يوجد لدينا عمال يترددون على المركز الصحي لاخذ اجازات ، و قد تم اصدار ٤ اجازات لموظف في اقل من ١٠ ايام ، علماً بان كل يوم و ترك يطلب موظف اجازة صحية و تتم بالفعل اصدارها من المركز بدون مسائلة او شك ، و هذا مما اثر على سير العمل و خسارة في المبيعات و مشاكل مع الزبائن ، و قد لاحظنا بأن العمال يتم التنسيق بين بعضهم البعض و اخذ الاجازات و الذهاب للمستشفى في نفس الوقت ، و قد تم اصدار شهادة طبية لعامل غير مسجل على المستشفى ،و قد تمت بالفعل زيارة المستشفى للتأكد من كون الشهادات صحيحة او مزورة و قد تم اثباتها بانها صحيحة ، نرجو منكم النظر في الموضوع لانه تسبب لنا بالكثير من المشاكل و ايقاف العمل في المحل، |
تم التواصل مع مقدم الشكوى (مهدي المدوب) وذلك في حوالي الساعة 11:40 ظهرا بتاريخ 7 سبتمبر 2022 , حيث تم الاستماع للشكوى التي طلب فيها النظر في موضوع تكرار اصدار الاجازات المرضية لموظفين محله التجاري من قبل اطباء مركز انجنير الصحي.
تم لفت نظر الأطباء بمركز انجنير الصحي لأهمية التدقيق في استحقاق المراجع للاجازة المرضية قبل اصدارها و ذلك بعد الفحص الطبي الشامل و ملاحظة رصيد الاجازات التي تم اصدارها مسبقا للمراجع. تم اطلاع مقدم الشكوى على هذه الاجراءات التي وافق عليها و شكر الاهتمام بشكواه. |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-39355 | 9/6/2022 12:00:00 AM | 9/7/2022 1:26:22 PM | 9/7/2022 12:00:00 AM | |||||
3614 | شهربان عبدعلي | لا يوجد | لا يوجد | no@email | لدي شكوى على د. عبير الخلف. جئت تاريخ 15-8-2022 و أخذت موعد الساعة 6 مساء و ذهبت لأشغالي و رجعت بعد الساعة 6 بدقائق و بمجرد طرقي على الباب قلت لها موعدي الساعة 6 تكلمت معي بأسلوب غير لائق و عصبية. و قالت انتظري حتى أستدعيك و انتظرت 20 دقيقة و في النهاية قالت لي أن كنت أناديك من الخامسة و الربع و لا أقدر على معالجتكِ و تعالي غداً صباحاً. كما اني أكبر منها سناً و لا أقبل منها هذه العصبية و الأسلوب في التعامل و انتظاري لمدة 20 دقيقة و لم أحصل بعدها على علاج. |
لا يوجد رقم هاتف أو رقم شخصي للتواصل مع صاحبة الشكوى و سوف يتم التواصل مع الطبيبة المعنية. د. أفراح سعيد |
BQC | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 22-09-17235 | 8/18/2022 12:00:00 AM | 9/8/2022 4:16:02 PM | 8/18/2022 12:00:00 AM | |||||
3615 | حميدة عبدالله المدحوب | لا يوجد | 39826444 | no@email | أتيت للمركز لصرف فيتامين دال من الصيدلية فقالت الموظفة أن الوصفة انتهت و بالإمكان التسجيل على الطبيب لتسجيل الوصفة. و تم تسجبلي على غرفة 4 و عند مناداتي من فبل الطبيبة قالت أنها لا يمكنها فتح الوصفة لأنها مكتوبة من مركز السلمانية الطبي لكن أنا أشتكي من سوء معاملة الطبيبة حيث قامت بمهاجمتي باللفظ الغير لائق. |
تم الاتصال بالمريضة لكن لم ترد لأخذ تفاصيل المشكلة. و تم التواصل مع الطبيبة المعنية و بينت انها لم تعامل المريضة معاملة غير لائقة بل حاولت توضيح أنها لا يمكنها تجديد وصفة تعود إلى الرعاية الثانوية لأنه خارج اختصاصها. د. أفراح سعيد رئيس المركز |
BQC | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 22-09-95234 | 9/6/2022 12:00:00 AM | 9/8/2022 4:26:04 PM | 9/8/2022 12:00:00 AM | |||||
3616 | علي أحمد الشعلة | لا يوجد | 34658926 | no@email | الالتزام بمواعيد المرضى، موعدي الساعة 9:31 و تم مناداتي الساعة 10:30 |
تم الاتصال بالمريض و لم يرد لأخذ تفاصيل المشكلة و أسباب التأخر في الموعد.
د. أفراح سعيد رئيس المركز |
BQC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 22-09-77706 | 8/31/2022 12:00:00 AM | 1/20/2023 7:31:45 PM | 9/8/2022 12:00:00 AM | |||||
3617 | abdulrahman | 0 | 38767680 | abdul_rahman2473@yahoo.com | i ask the doctor may time can be change she get very very angry and say go go room no.10 |
الرد على شكوى المراجع عبدالرحمن محمد اسحاق(730429865 )
تم التواصل مع المراجع بخصوص الشكوى المقدمة منه على الدكتورة سميرة محمود في صندوق الشكاوي , حيث افاد انه قام بمراجعة مركز الشيخ سلمان الصحي بتاريخ 8/9/2022 وتم اعطاءه موعد الساعة 08:27 صباحا و لكنه كان في عجله من امره فدخل على الطبيبه ليطلب معاينته قبل موعده فردت عليه الطبيبة بغضب وطلبت منه الخروج وانتظار موعده. اضاف المراجع انه شعر بالاستياء لمعاملتها له على هذا النحو وانه لايريد ان يشكوى الطبيبة ولكنه ارد لفت نظرها. تم تنبيه الطبيبة لتحسين أسلوب التواصل مع المرضى واهمية ذلك و تم اعلام صاحب الشكوى بذالك و بدوره ابدى شكره للتواصل معه .
د.خلود حسن العصفور 11-9-2022
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SSC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 22-09-12313 | 9/8/2022 12:00:00 AM | 9/11/2022 1:14:58 PM | 9/11/2022 12:00:00 AM | |||||
3618 | ابو خالد | 39297567 | بالقرب منة عيادة الامراض المزمنة تحتاج الى وضع كراسي في الممر للأنتظار |
تم الاتصال بصاحب المقترح وتم الاعتذار منه وابلاغة بأن لايمكن وضع كراسي في الممر لانه ضيق وفي حال حدوث حريق لاسمح الله الكراسي سوف تعيق خروج المرضى وسوف تسبب ربكة و تم ابلاغة توجد كراسي للانتظار في القاعة بالقرب من العياده و يوجد جهاز مناداة حيث يمكنة سماع اسمه و القاعة قريبة من موقع العياده ليست بعيدة |
BKH | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-09-92377 | 9/1/2022 12:00:00 AM | 9/12/2022 12:52:53 PM | 9/12/2022 12:00:00 AM | ||||||||
3619 | Huda Mohamed Jasim | 640403549 | 97339433192 | fatimaradhi96@hotmail.com | لقد ذهبت لمركز جدحفص الصحي في تاريخ 20 ديسمبر 2021, كنت اعاني من ارتفاع الضغط والحرارة وانا مريضة سكري ومصابة بجلطة دماغية من سنة 2011 في الجانب الايمن من الجسم , ثم وصفت لي الطبيبة ابرة فولتارين بالرغم من ارتفاع الضغط عندي ، ومنذ ذلك الوقت لم اعد استطيع تحريك رجلي اليسار حيث تم ضرب الابرة في الورك جهة اليسار ، ثم تم تحويلي على الطوارىء في مستشفى السلمانية حيث تم ترقيدي اسبوعين واخرجوني للبيت بعد اسبوعين الساعة العاشرة مساء بالاسعاف لان طبيب العظام اخبرني انه لا يعمل متى ستتحسن حالتي وتقرير اشعة الرنين المغناطيسي المرفق لكم تم تشخيصي فيه اني اعاني من خراج جراء الابرة التي اعطيت لي على الرغم من ارتفاع الضغط لدي ، عانيت كثيرا منذ ذلك الوقت ، لمدة ست شهور لا استطيع النهوض من السرير او الذهاب للحمام وحدي وانتم بكرامة ، او تحريك قدمي ،واشترى لي اولادي سريرا طبيا لانني لا استطيع ايضا النوم على السرير العادي و اضطررت الى احضار اخصائية علاج طبيعي للمنزل بتكلفة 30 دينار للجلسة لانني لا استطيع النهوض من السرير والذهاب لمواعيد السلمانية للعلاج الطبيعي واحمل الدكتورة والممرضة مسؤلية ما حصل لي |
شكوى المريضه : تبين ان المريضه ذهبت الى لمركز جدحفص الصحي تاريخ 2 ديسمبر 2021. وكانت مسجله على الطبيبه مريم حميد وكانت تعاني من دوار في الرأس و ارتفاع في الحراره . فكانت شكوى المريضه انه الطبيبه كتبت لها ابره فولتارين من غير ان تتاكد انها مريضه ضغط. مما ادى الى اعطائها الابره وبالتالي تسبب اعطاء الابره في عدم قدرتها على تحريك الرجل اليسرى . وبعد المتابعه في السلمانيه وعمل اشعه الرنين المغناطيسي تبين وجود التهاب في موضع الابر .
رد الطبيبه مريم حميد : وضحت الطبيبه وبعد الرجوع للملف الالكتروني ايضا ان الابره التي اعطيت للمريضه هي ابره برمبرام وليست ابره فولترين . واعطيت المريضه هذه الابره لانها كانت تعاني من دوار. تم التاكيد واخبار المريضه انه الابره التي تم استلامها هي ابره برمبرام وليست فولترين.
تم الاتصال بالمريضه وتوضيح الخلاف وشرح ذلك و عمل اللازم ومن ثم اغلاق الملف .
د.شيماء العكري نائب رئيس مركز جدحفص الصحي . |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-11044 | 9/6/2022 12:00:00 AM | 9/13/2022 9:40:27 AM | 9/12/2022 12:00:00 AM | |||||
3620 | Aysha Rashdan | 681103027 | 97339634544 | ainadari.aa@gmail.com | تم اصدار بطاقات صحتي لجميع عائلتي باستثناء احد الابناء ونمونا استمارة للاضافه ، ولكن تم اختيار طبيب للعائلة دون الرجوع لنا حيث تم الاختيار من قبل الوزاره حسب افادة الموظفه بالمركز وحسب ما خبرتني بانني يمكن تغيير الطبيب بملء استماره جديده ولكن للاسف رفض الموظف استلمها متعذر لا مجال لديها السوال اليس لي الحق في اختيار الطبيب ، ولماذا تم اختيار طبيب من قبل الوزاره برغم حسب علمي بان اختيار الطبيب يتم من قبلنا مع خالص الشكر |
تم التواصل مع المراجعة بخصوص مضمون الشكوى على توزيع المراجعين العشوائي على لستات الاطباء في مشروع إختر طبيبك حيث إنها طلبت أن تكون د زهرة هي طبيبة العائله لها و لعائلتها فقد ملت المراجعة الإستمارة الخاصة بطلب التحويل على د زهرة و بإنتظار الأوامر الإدارية بالسماح بتحويل و نقل المراجعين على حسب رغباتهم و اختياراتهم حيث أن هذا الأمر مرتبط بالجنة الخاصة بمشروع إختر طبيبك من المجلس الأعلى للصحة و نقل أو تحويل المرضى ليس من صلاحيات رئيس مجلس الإدارة او المشرف الإداري على مستوى المركز الصحي . تم إتخاذ الإجراء اللازم و رفع استمارة طلب التحويل إلى قسم السجلات بالمركز و متابعة الموضوع مع منسق السجلات و المشرف الإداري شكرا د آمال ناصر الذوادي رئيس مجلس إدارة مركز المحرق الصحي |
MHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-52372 | 9/12/2022 12:00:00 AM | 9/13/2022 10:04:38 AM | 9/13/2022 12:00:00 AM | |||||
3621 | علي نبيل علي الناصر | 39939681 | ali6alnaseer@gmail.com | د رجاء عباس احمد لم تدخلنا العيادة واضطررنا للنتظار اكثر من 30 دقيقة حيث ان الطبيبة تتحدث بالهاتف ولم ندخل العيادة لحد هذه اللحظة . |
تم التواصل مع المراجع بخصوص الشكوى المقدمة منه على الدكتورة رجاء عباس في صندوق الشكاوي , حيث افاد انه قام بمراجعة مركز الشيخ سلمان الصحي بتاريخ 13/9/2022 ولم يتم معاينته في وقت موعده الساعة 12:11 ظهرا واضطر ان ينتظر اكثر من 40 دقيقة حتى يتم معاينته لانشغال الطبيبة بالهاتف. اضاف المراجع انه شعر بالاستياء في ذلك الوقت ولكنه لم يعد كذلك.تم التوضيح للمريض ان هناك مواعيد بالهاتف مثل مواعيد على الامراض المزمنة وعيادة الكشف المبكر وعيادة ال TELE-MEDICINE تم التواصل مع الطبيبة ولفت نظرها لضرورة شرح الاسباب والمعوقات المتسببه في التأخير للمريض في وقتها والالتزام قدر المستطاع بادخال المريض في موعده مالم يكن هناك حالة طارئة او وجود حالات تستدعى تقديمها على بقية المرضى و تم اعلام صاحب الشكوى بذالك و بدوره ابدى شكره وتقديره للتواصل معه . |
SSC | Proffesional | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 22-09-33745 | 9/13/2022 12:00:00 AM | 10/3/2022 8:37:05 AM | 9/28/2022 12:00:00 AM | ||||||
3622 | حنان محسن | 880601680 | 36772822 | لا يمكن الاتصال على مستشفى الشيخ سلمان الصحي في المحرق هل السبب لايوجد هاتف هناك وايضا لا احد يتجاوب على الهاتف في مستشفى حالة بو ماهر هل لايوجد موظفين |
تم الاتصال بصاحبة الشكوى وتبين بانه قامت بالاتصال بالرقم المتعطل 17348666 وتم الاعتذار وتوضيح الامر للمريضة واعطاءها الرقم الاخر 17348888 .
وللعلم تم رفع رسالة مستعجلة لتصليح هاتف وبدالة المركز من قبل الاداري . |
SSC | Administrative | Complaint | Service Quality | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 22-09-62168 | 9/13/2022 12:00:00 AM | 9/14/2022 9:30:50 AM | 9/14/2022 12:00:00 AM | ||||||
3623 | ابراهيم حسن | 630065497 | 34008557 | - | شكى المريض من خلال الاذاعة في برنامج صباح الخير يا بحرين على التالي نقص عدد الاسرة في قسم التمريض في المركز نقص بعض الادوية في الصيدلية مثل الفولترين و المغذي الوريدي ومسكن الاطفال خافض الحرارة |
تم الاتصال للمريض من خلال مسئول التمريض حيث افاد بالتالي مع مسئول التمريض بانه يوجد نقص في الاسرة بقسم التمريض وانه تبين انه لا يوجد نقص في الادوية التي تخص التي تخص قسم التمريض وانه بنى معلوماته بناءا على معلومات مغلوطة من ابنه كما تم التواصل معه من خلال مسئولة الصيدلية حيث افادت انها اتصلت بمقدم الشكوى عدة مرات الا انه لم يجب على الهاتف حيث اكدت وجد وتوفر جميع الادوية المذكورة في الشكوى |
SHC | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10866 | 10866 | 22-09-57020 | 8/25/2022 12:00:00 AM | 9/15/2022 1:07:43 PM | 8/28/2022 12:00:00 AM | |||||
3624 | حسين ابراهيم | 961101261 | - | - | اشتكى المريض بانه حضر للمركز وكان تعبان وانهى اجراءات التصنيف وتم تسجيله على الطبيب وكما افاد بانه تم اخباره بالانتظار لدقائق وتم الانتظار وبعد ذلك توجه والد المريض الى قسم التسجيل ليخبرهم بان ولد تعبان وان يستعجلوا الطبيب ليراه اخبره الطبيب بالانتظار وسوف يتم مناداته وكما افاد المريض بانه ومنذ وقت دخوله للمستشفى كان الطبيب متواجد في قسم التسجيل (يسولف) مع الموظفين وبعد ذلك توجه الطبيب لغرفته وطلب الانتظار مره ثانية وبعدها انفعل المريض وغادر المركز الى احد المستشفيات الخاصة |
تم الرد من خلال الطبيب كالتالي انه كان في بهو المركز قرب الاستقبال لمناقشة بعض المسائل المتعلقة بالعمل مع الصيدلاني ان المريض كان يعاني من الزكام وقد تم عمل فحص كرونا pcr كان موعد المريض 3:36 صباحا ورغم ان الطبيب قد ابلغ والد المريض بانه سيراه وكان الوقت في حدود الساعة الواحد صباحا افاد الطبيب بانه لا يمكن رمي الاتهامات ورفع نبرة الصوت على الطبيب والموظفين العاملين في مكان عام و وزاري والادعاء بتقصير الطبيب ان غضب المريض وافتعاله للحادثة حال دون مراجعته وتوجه بمحض ارادته الى خارج المركز افاد الطبيب بان له الحق في اتخاذ اي اجراءات قانونية متى اقضت الحاجة على المريض تم الرد واشعار المريض من خلال الطبيب المسئول |
SHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10866 | 10866 | 22-09-87268 | 6/18/2022 12:00:00 AM | 9/17/2022 1:34:49 PM | 6/21/2022 12:00:00 AM | |||||
3625 | Khalid Janahi | 861210492 | 97339222235 | jan7i@hotmail.com | تحية طيبة وبعد اليوم السبت اخذت زوجتي إلى المستشفى يوسف انجنير في الفترة الصباحية حيث كان الموعد قرب الساعه ١٢ ظهرا حيث كانت تعاني من الم شديد في الرأس وارتفاع حرارة وكحة وهذا لليوم الثالث حاولت خلال الفترة الماضية اخذ مهدئات عند دخولنا على الدكتورة امل الطريف لم تكن متعاونة او مهمته بعد اخبار زوجتي بالاعراض قالت لها شنو تبغين اسوي لج؟! دون قياس لدرجة حرارتها او وصف حبوب لها وحينها طلبت زوجتي وضع سيلان للتخفيف عنها قالت لست بحاجته! ومع اصرار زوجتي لتعبها الشديد سجلت لها واخبرتها إن كان بالامكان إعطائها اجازة مرضية ليوم الغد فقط احتياط إن لم تكن تستطيع الذهاب إلى العمل فرفضت ذالك واخبرتها بمراجعة المستشفى مرة أخرى غدا للاعطائها! وقبل الساعه ١ غادرت مكتبها! ذهبنا إلى قسم الاستقبال للسؤال عن مسؤل الفترة فاخطرتنا الموظفة وهي شابة باسلوب ليس به تعاون او ترحيب بالذهاب إلى دكتور فتح الباب ذهبنا ولم يتواجد احد رجعنا لها اخبرتنا اليوم اجازة لا يوجد مسؤل والساعه لم تصل إلى ١! إذا رغبتم ساسجل لكم موعدا اخر عصرا وكله من أجل إعطاء زوجتي اجازة مرضية لم نحصلها و اي مسؤل وغادرنا بعد معاملة سيئة منهم تابع الشكوى 2256112799 وهذه ليست المرة الأولى من خلال المراجعات السابقة والدخول على نفس الدكتورة ان تعامل المريض بنفس هذه الطريقة وعدم الاهتمام والشعور بالمسؤولية كيف لشخص لا يقوى على الحركة ان يتعنى الذهاب مرة أخرى من أجل إجازة مرضية ليوم واحد واعيد واكرر احتياطا! ولم يكون هناك دكتور إذا الدكتور بنفسه يسالك ماذا اعمل لك! ولا حتى يفحصك! وكيف لمستشفى يعمل على مدار الساعة لا يوجد به مسؤل للتحدث معه! وكيف الموظفة الاستقبال التحدث بهذه الطريقة الجافة او القول اليوم اجازة مرة تقول قد لايوجد ومرة تقول اذهب تاكد من غرفته وقانونا لا تستطيع تغير الدكتور إلا إذا مر فترة اخرى وماذنب المريض ومرافقه في كل هذا التخبط من اجل معاينته وتيسير اموره بدل تعقيدها وعدم التعاون فيها مع تكرار نفس الاخطاء سابقا! اتمنى ايصال الشكوى بصفة مستعجلة ومحاسبة الدكتورة على تقصيرها وموظفة الاستقبال على تعاملها الجاف والسؤال اين مشرف المستشفى او الدكاترة في ذلك الوقت للايصال الشكوى له! من باب الملاحظة الدكتورة حتى لم تكتفي بعمل اي فحص حتى لم تقوم بكتابة اي دواء للمريض! للاول مرة ارى طبيبا هكذا يعامل مرضاه!
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تم التواصل مع مقدم الشكوى (خالد جناحي) بالنيابة عن زوجته وذلك في حوالي الساعة 9:20 صباحا بتاريخ 14 سبتمبر 2022 , حيث تم الاستماع للشكوى التي طلب فيها النظر في موضوع عدم التعاون والاهتمام من قبل الطبيبة و موظفة الاستقبال اثناء زيارتهم لمركز انجنير الصحي لعلاج زوجته يوم السبت الموافق 10 سبتمبر 2022 .
تم لفت نظر الطبيبة المعنية وتنبيهها لمحتوى الشكوى كما تم التواصل مع اداري المركز الصحي وذلك لتنبيه موظفة استقبال المركز المعنيه في الرساله (مع العلم ان الموظفة حديثة التوظيف بالمركز) و تنبيهها أيضا بخصوص محتوى الشكوى و التأكيد على أهمية التعاون مع جميع مراجعين المركز الصحي.
كما تم اطلاع مقدم الشكوى على هذه الاجراءات التي وافق عليها و شكر الاهتمام بشكواه. |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-89845 | 9/12/2022 12:00:00 AM | 9/18/2022 12:58:37 PM | 9/14/2022 12:00:00 AM | |||||
3626 | Jamal Abdulla | 730400204 | 97335577553 | jamal.abdulla1@gmail.com | السلام عليكم ورحمة الله وبركاته ذهبت بأبني / راشد الي مركز بنك البحرين والكويت الصحي بالحد اليوم السبت الموافق17/9/2022 الساعة 330 عصرآ وبعد غرفة المعالجة تبين ان أبني راشد حرارتة مرتفعة حيث كانت 38 درجة وتم تحويلنا الي الدكتورة وهي / عفاف شرف وحيث كان أبني حرارتة مرتفعة 38 درجة حرارتة واسهال اعزكم الله ورفضت أعطاء أبني راشد أجازة مرضية ليوم الاحد حيث كانت تتعذر بقرار صادر منكم يمنع اعطاء طلبة الابتدائي والاعدادي اجازات طبية !!! هل هذة الفئة لا تستحق اجازات طبية وهم مرضى مثلا ويحق لغيرهم فقط الا وهم طلبة الثانوية وقالت يوجد قرار من قبلكم ولما اطلعت على هذا القرار طلع صادر سنة 2018 وللعلم المدرسة تطلب منا في حالة مرض ابننا اجازة طبية والقرار عكس ذلك أفيدونا ياجماعة الخير يجب ان يكون تعاون بينكم وبين وزارة التربية والتعليم |
تم التواصل مع المشتكي و شرح التعميم الصادر في 2018 بخصوص الاجازات المرضية لطلبة المدارس و خصوصا من هم دون 15 سنة حيث ابنه يبلغ من العمر سبع سنوات فيكفي ان يتم ابلاغ ولي الامر للمرسة التابعة لهم. هذا مالزم و لكم جزيل الشكر |
BKH | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-98460 | 9/18/2022 12:00:00 AM | 9/18/2022 2:22:17 PM | 9/18/2022 12:00:00 AM | |||||
3627 | Fatema Alansari | 920307965 | 97333232611 | fatima.a.alansari@gmail.com | رحت مركز مدينة خليفة الصحي بعسكر وتم تسجيلي مع الدكتورة مي البوبشيت و عند شرحي بوضعي الصحي وطلب اجازة لليوم .. قالتلي ليش ما اخذتي دوا قلتلها ما عندي ! و ليش ماعندج ؟ هل يحق للدكتور سأل المواطن ليش ماعنده .. الدولة تصرف ملايين الدنانير لتوفير الادوية مجانا للمواطنين وتوفير حياة لهم مريحة وهي تسأل عن سبب المنع ! وتتفضل علينا بالادوية .. ياريت يتم تنبيهها بهالشي لان من حق المواطن يروح وياخذ العلاج مجانا في اي وقت |
اولا...آسفة على تأخري في الرد لانني كنت في اجازة سنوية و لم افتح ايميلات العمل
بالنسبة لشكوي المراجعة ( فاطمة الانصاري الرقم الشخصي 920307965) فانها كانت قد زارتني في العيادة يوم الاربعاء الموافق 7-9-2022 في الساعة 17:10 مساءا، وعنما سألتها عن المشكلة طلبت اجازة مرضية و اعتقد انها طلبت يومين وعندما سالتها عن السبب قالت بسبب الدورة الشهرية. و كما هو المعتاد فانني بدأت الاستشارة بالسؤال عن الاعراض واذا ما استخدمت اي ادوية لتخفيف الالم قبل الحضور للمركز ولم استجوبها بالطريقة اللتي ذكرتها او اسألها عن سبب عدم توفر الدواء في البيت!!! فمن واجبي كطبيبة عائلة اخذ التاريخ المرضي والدوائي للمريض ويمكن ان تكون المريضة قد فسرت هذى السؤال بشكل خاطئ. كما انني في الاستشلرات المماثلة لا بد ان اشرح للمريضة سبل العلاج المتوفرة في المركز اللتي من شأنها ان تخفف اعراض الدورة الشهرية حتى لا تضطر للغياب مرة أخرى ( مثل الباسكوبان والبروفين) واللذي تم صرفه للمراجعة كما تم اعطائها اجازة مرضية بناءا على طلبها و مراعاة لظروفها الصحية و تم انهاء الاستشارة بكل اريحية و لم تبدي المراجعة استياءها في نفس الوقت. |
MKHHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-93415 | 9/8/2022 12:00:00 AM | 9/19/2022 7:49:35 AM | 9/19/2022 12:00:00 AM | |||||
3628 | Isa Farhan | 840907141 | 97333352251 | farhan_745@hotmail.com | اتقدم لكم بشكوتي على الطبيب المعالج في مركز سترة الصحي . حيث اصبت بنوبة سكلر للعلاج حيث اخبرتها بخطة علاجي في نوبات الالم بنوعية العلاج للتخفيف من حدة الالم . الا انها مصرة على علاج اخر . فاخبرتها لا يصح على الطبيب اجبار المريض على واني على هذا العلاج لاكثر من ٢٠ سنة كنا هو واضح في سجلي الصحي في نظام وزارة الصحة. باقتناعها انه علاج خطى. فسالتها هل الطبيب او استشاري السكلز على خطء في صرف هذا الدواء لآنك غير مقتنعة به او انا من يلام على اخذ هذا العلاج؟؟ لذا ارفع هذه الشكوى ضد الدكتورة فاطمة الماكنة بمركز سترة الصحي لعدم التعامل معي كمريض بمهنية مع جزيل الشكر والتقدير السلام عليكم اتقدم بشكوى ضد الدكتورة في مركز سترة الصحي كما هو موضح في المرفق لعدم استجابة لعلاجي ووصف علاجي كما يوصف اي كل مرة في حال نوبة سكلر |
وتم الاتصال بالمريض والتأكيد للمريض على الوجود دائما كمركز صحي لتقديم الاستشارات الطبيه المتكاملة للمرضى خلال ٢٤ ساعه وضرورة الاحترام والتواصل المتبادل بين المراجعين والطاقم الطبي. وعلى اتم الاستعداد كمركز صحي وطاقم طبي في معالجة المرضى والمراجعين وفقا للبرتوكولات الصحيه القائمة والمعتمدة في المراكز الصحية . وكما تم الاجتماع بالطبيب المعني بالشكوى والتأكيد على ضرورة التواصل وتقديم استشارة صحيه متكاملة وخطة علاجية واضحة للمرضى والتعامل بكل مهنيه واحترام المراجعين |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-97836 | 9/18/2022 12:00:00 AM | 9/19/2022 9:02:38 AM | 9/19/2022 12:00:00 AM | |||||
3629 | خاتون عبدالجليل | 38009266 | شكوى على الدكتور علي العكري |
تم التواصل مع ام المريض وتبين ان المريض ليس مريض ولكن تم تسجيله بحصص مدرسة ولكن كان الموعد متأخر ساعتين تقريبا، للك رفض الطبيب ان يراه حيث انه لا يعتبر حالة طاريء |
JHC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-09-60721 | 9/1/2022 12:00:00 AM | 9/19/2022 10:43:59 AM | 9/4/2022 12:00:00 AM | |||||||
3630 | احمد حسن احمد | 39970222 | لا توجد اخلاق طيبه بتاتا تعطيل المرضى وعدم تعاون الاطباء |
تم التواصل مع المريض وانهاء المشكلة |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-09-25745 | 9/11/2022 12:00:00 AM | 9/19/2022 11:22:23 AM | 9/13/2022 12:00:00 AM | |||||||
3631 | Hussain Alqattan | 990404048 | 97336662126 | Hussainebrahim99@gmail.com | لقد قمت بالذهاب مع اخي الى مستشفى انجنير الصحي و قد كان يعاني من الم شديد في قلبه لدرجة انه كان لا يستطيع الجلوس من الالم.عندما ذهبت الى المستشفى قال لي رجل المواعيد ان المواعيد بعيده و اذا تريد موعد اقرب اذهب الى الطوارئ.عندما ذهبت الى الطواريء و تم فحص اخي اعطاني طبيب الطوارئ البطاقه الصفراء للتقدم ب موعد اقرب.ذهبت مرة اخرى الى رجل المواعيد و قد تم اعطائي موعد و قالي لي سوف يتم الدكتور بمنادات اخيك في غضون ساعه الى ساعه و نصف.جلست مايقارب الساعتان و ذهبت الى الدكتور طارقاً بابه و قلت له بكل احترام انني قد انهيت اكثر من ساعه و نصف و انا انتظر هل ناديتني؟مع العلم بأن سماعة المواعيد خرابه.قالي لي بكل حقاره اجلس و سوف يأتي دورك قلت له قل لي متى موعدي لكي اتمكن من معرفة الوقت و لم يفيدني بل حقرني و لم يرد علي.جلست في مكاني و قد انتظرت دقائق و ذهبت له و قلت له ان اخي يتألم بشده من قلبه و انت قد ناديت كل المرضى اللذين بعدي و اخي آتي من الطوارئ و لم تناديه.قام بالرد علي بحقاره و قال لي" لم افحصه ولم اعالجه و اعمل مافي وسعك "و هو يضحك. الدكتور مصري الجنسيه اسمه احمد موسى غرفه رقم ٦ |
تم التواصل مع مقدم الشكوى (حسين القطان) بالنيابة عن أخيه الأصغر البالغ من العمر 15 سنة وذلك في حوالي الساعة 10:00صباحا بتاريخ 19سبتمبر 2022 , حيث تم الاطمئنان على صحة المراجع و الاستماع للشكوى التي طلب فيها النظر في موضوع سوء المعاملة من قبل الطبيب اثناء زيارتهم لمركز انجنير الصحي لعلاج أخيه مما اضطره للعلاج في مستشفى خاص.
كما تم التواصل مع الطبيب المعني للفت انتباهه ومناقشة محتوى الشكوى معه والذي ابدى بدوره ان سوء التفاهم الحاصل قد يكون نتيجة لازدحام المواعيد مما قد يسبب استياء المراجع, و بين الطبيب اهتمامه بتقديم افضل الخدمات برغم ظروف العمل.
كما تم اطلاع مقدم الشكوى على هذه الاجراءات التي وافق عليها و شكر الاهتمام بشكواه. |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-22284 | 9/18/2022 12:00:00 AM | 9/19/2022 12:39:07 PM | 9/19/2022 12:00:00 AM | |||||
3632 | Hahsim Alalwi | 030106532 | 97338057788 | hashimalawi4@gmail.com | تغير دكتوره مستشفئ الدير |
تم التواصل مسبقاً مع صاحب الشكوى بخصوص موضوع تغيير الدكتورة وتبين انه مسجل على الدكتورة فروزان ويريد التغير إلى الدكتورة زينب هو عائلته تم إيضاح فكرة مشروع اختر طبيبك للمريض وان الدكتورتين تعملان في نفس الفريق وانه في حال سمحت الفرصة لأي تغيير سيتم التواصل مع المريض كما تم اعلام مسؤول قسم السجلات والقائم بأعمال إداري المركز بموضوع المريض |
NDC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-55531 | 9/19/2022 12:00:00 AM | 9/19/2022 1:10:54 PM | 9/19/2022 12:00:00 AM | |||||
3633 | Sughra Juma | 33808440 | في يوم الاحد في التاريخ المذكور حضرت الساعة الخامسة والنصف الى العيادة لطلب موعد طبيب فتم اخباري بان المواعيد انتهت وتم تحويلي الى قسم التمريض لتقييم حالتي الصحية وصنفوها بانها غير طارئة عند رجوعي لموظفة الاستقبال كانت مشغولة بالتلفون وعرضت علي التسجيل لموعد غدا فاخبرتها باني تعبة واريد العلاج الان ثم انشغلت بمراجع اخر يقف بجانبي مما ضايقني الموقف وسألتها كيف يمكن ان اقدم شكوى اخبرتني ان اقدمه عن طريق تواصل ولكني فضلت الحديث مع رئيسة العيادة |
قابلت المريضة بتريخ 20 سبتمبر الساعة 11:00 صباحا وذكرت ما تم توثيقه في الاعلى وتم التواصل مع اداري العيادة الاستاذة سوسن حسن للتنبيه على الموظفة المعنية كما وقمنا بشرح للمريضة عن طرق حجز المواعيد ( عن طريق الاون لاين او كول سنتر ) و عن نظام التصنيف في مراكز الرعاية الاولية وقد تقبلت المريضة وشكرت اهمامنا في رفع شكواها د اماني جمال تعليق الإداري: تم التواصل مع المريضة وأوضحت بأنها نادراً ما تتردد على المراكز الحكومية وأنها قد تستاء أحياناً من طريقة تعامل موظفي الإستقبال عامة ، فتم التوضيح لها بأن الموظفين يتم إدراجهم في دورات تدريبية لمواجهة الجمهور وربما يصدر منهم أحياناً بعض التصرفات الغير مقبولة بسبب الضغوط المعيشية وضغوط العمل ولكن ذلك لا يكون مبرراً في مواجهة الجمهور والمرضى ويتم التنبيه عليهم وإرشادهم بأستمرار لحسن المعاملة والبشاشة في التعامل مع المرضى وقد خصت المريضة بالكشر الجزيل الموظفة تهاني لبشاشتها وحسن تعاملها وأمتصاصها لغضب المرضى .
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BCC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10889 | 11983 | 22-09-38589 | 9/18/2022 12:00:00 AM | 9/21/2022 3:05:30 PM | 9/20/2022 12:00:00 AM | |||||||
3634 | Mohammed Al Matooq | 801200920 | 97339000104 | malmatooq80@gmail.com | زرنا اليوم مركز الشبخ جابر الصحي من اجل تسجيل لبطاقه صحتي تم اخطارنا انتهى التسجيل لم تتضمن اعلانات الوزاره تاريخ معين مركز شيج جابر يخدم عدد كببر من المجمعات فهل مدهةمحدده كافيه |
من قبلنا بينا للعميل الية التسجيل في برنامج اختر طبيبك, و ان فعليا تم الاعلان في القنوات الرسمية و من خلال المركز الصحي و الحملات التوعوية في المنطقة عن فتح باب التسجيل لاختيار طبيب العائلة لمركز الشيخ جابر الصحي من 4 يوليو حتى 15 اغسطس ومن ثم تم التمديد لمدة اسبوعين اضافيين حتى 31 اغسطس. و طمنا المريض بالنسبة للمرضى الذين لم يختارو طبيب العائلة سيتم توزيعهم بشكل تلقائي على اطباء العائلة و سيصدر لهم بطاقة صحتي و سيتم التواصل معهم لاستلام البطاقة في المركز الصحي. و شكرنا العميل على اهتمامه و ابداء الملاحظات. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-73241 | 9/14/2022 12:00:00 AM | 9/20/2022 2:53:25 PM | 9/20/2022 12:00:00 AM | |||||
3635 | Ateyat Almarzoq | 800303504 | 33445467 | ateyat22@gmail.com | السلام عليكم ورحمة الله وبركاته انا ام لطفل مدخن كنت اخذه مواعيد عيادة مكافحة التدخين بالحد وبصراحة تشكر وزارة الصحة على الجهود الجبارة والعظيمة المبذولة لمساعدة المدخنين وشكر خاص للدكتورة عواطف المخلصة في عملها الراقية في تعاملها ولكن للاسف تم غلق هذا المركز كما اعتقد بسبب الكرونا ولكن لم يتم استئناف العمل فيه حتى اليوم ومن دواعي سرورنا ان يتم افتتاح عيادة التدخين في كل مركز صحي أو على الأقل في منطقة المحرق لان المسافة لها دور في تشجيع أولياء الأمور على تسجيل ابناؤهم وعلاجهم ولكم منا جزيل الشكر والتقدير. |
نشكر لكم اهتمامكم بخدماتنا في مراكز الرعاية الصحية الأولية، عيادة التوقف عن التدخين من العيادات التي نوليها اهتماماً بالغاً وذلك لأهميتها، وعليه تم التنسيق لفتح عيادات متعددة لتقديم الخدمة في مراكزنا على مراحل لتشمل كل مراكز الرعاية الصحية الأولية. لتكون عيادة التوقف عن التدخين خدمة أساسية في كل مراكز الرعاية الصحية الأولية. |
BKH | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-71253 | 6/14/2022 12:00:00 AM | 9/21/2022 7:53:25 AM | 6/14/2022 12:00:00 AM | |||||
3636 | Mohamed Hasan | 830807705 | 39777330 | abodana1234@gmail.com | السلام عليكم بخصوص الدكاترة الموجودين في المستشفيات مركز سترة الدكتور حسين ومركز كانو غرفة 3 لا يريدون معالجة المرضى الرجاء الاتصال لتوضيح الشكوى |
وتم التأكيد على الطبيبب بضروره تكامل الاستشاره الطبيه من خلال فحص المريض وشرح مستوفي لحالته والاتفاق على خطه علاجيه واضحه وضرورة التواصل لضمان تقديم أفضل الخدمات الطبية والعلاجية وتم الاتصال بصاحب الشكوى والتأكيد على الوجود دائما كمركز صحي لتقديم الاستشارات الطبيه المتكاملة للمرضى خلال ٢٤ ساعه وضروه الاحترام والتواصل المتبادل بين المراجعين والطاقم الطبي |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-79372 | 6/15/2022 12:00:00 AM | 9/21/2022 9:08:14 AM | 6/15/2022 12:00:00 AM | |||||
3637 | Fahad Salem | 851108148 | 32321132 | falzayani100@gmail.com | أتقدم إليكم مركز الصحي الخاص بمنطقة سند بشكوى على الدكتورة الخاصة بغرفة ٢ لانتظارنا كثيرا وعدم وجود الدكتورة والحالات كثيرة فلخارج الرجاء معالجة الموضوع مع جزيل الشكر |
تم التواصل مع صاحب الشكوى حمد سالم 851108148 و كانت الشكوى انه حضر المركز يوم الاحد تاريخ 12 يونيو حوالي الساعة 12 ظهرا و كان موعد فحص الطفل لابنه محمد فهد 220206317 و ان الطبيبة غرفة رقم 2 لم تكن موجودة حينها في العيادة و اضطر الى الانتظار اكثر من ربع ساعة و انها كانت في قسم الاشعة و عندما حضرت طلبت منه فتح القفل لفتح الملف الالكتروني لابنه مما زاد التأخير. بعد التواصل مع الطبيبة تبين انها بعدما انتهت من معاينة جميع مرضاها ذهبت الى الحمام الساعة 11:55 و ان المريض كان متأخرا عن موعده الاصلي حيث ان موعد المريض اساسا كان الساعة 8:35 صباحا و .الطبيبة قامت بعلاجه و معاينته على اكمل وجه . و بعد التواصل مع المريض تم التوضيح و كان المريض متفهما , متمنين له دوام الصحة و العافية. د. ايمان عبدالصاحب نائب رئيس مجلس ادارة مركز مدينة عيسى الصحي |
IHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-74052 | 6/12/2022 12:00:00 AM | 9/22/2022 11:34:56 AM | 6/13/2022 12:00:00 AM | |||||
3638 | Mohammed Abdulla | 890801290 | 33277299 | mohammed.ar89@gmail.com | سلام عليكم.. |
بالاشارة إلى الموضوع ، نفيدكم علماً بأن من المبادئ التي يلتزم بها الأطباء الالتزام بالمسئوليات المهنية التي تركز على المريض والاهتمام والعناية به، كما أن الأولوية للمرضى الأشد احتياجاً للخدمة، وعليه أود أن ألفت عنايتكم بأن موعد الطفلة بقسم الرعاية الساعة 10:15 حتى يتم أخذ قياسات الطفل من الممرضة قبل أن يعاينها الطبيب المختص ويقرر سلامتها و يقر لها بالتطعيم، كما أن استراحة الأطباء تنتهي الساعة 10:59 و موعدها على الطبيب الساعة 10:59، حيث أن الطبيب عاد لعيادته للتأكد من المرضى المتواجدين بالتمريض ثم ذهب للتأكد من سلامتهم، كما قام بمناداة الطفلة أكثر من مرة وبعدها تواصل مع قسم الرعاية للتأكد من تواجد الطفلة كما طلب مهم الاتصال بوالدة الطفلة والتي أفادت مغادرة الأب للمركز، كما أن ممرضة الرعاية أبلغت الأم بأنه كان من المفترض مراجعتهم حتى يتم التواصل مع الطبيب بخصوص الطفلة و أحب أن أضيف بأنه تم التواصل مع والد الطفلة و توضيح السابق وابدا تفهمه وتم الطلب منه الحضور الاستكمال التطعيم للطفلة في أقرب فرصة متاحة كما أوضح المريض ان المسج الذي استلمه ذكر فيه موعد الطفلة مع ممرضة الرعاية ولم يكن يعلم بأن الموعد مع الطبيب مختلف. |
JHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-90190 | 6/9/2022 12:00:00 AM | 9/22/2022 11:44:51 AM | 6/13/2022 12:00:00 AM | |||||
3639 | Shafia Shahid | 940129337 | 34344955 | shahidtaj372@gmail.com | Today i had an appointment at health center at 6.45. |
رد رئيس مجلس الإدارة: تم التاكد من قسم السجلات بان الموعد مسجل على الطبيبة باسمة محبوبي الساعة 6:45
تم التواصل مع المريضة و اخبارها ببرنامج اختر طبيبك Ambulatory care و
الرد من قبل الطبيبة رد على الشكوى المقدمة من شافية شاهد 940129337 انه في يوم ٨/٦/٢٠٢٢ كنت على الدوام من السابعة صباحا حتى السابعة مساء حتى جاء موعد المريضة المذكورة وكان في الساعة ٦:٤٥ دقيقة وهو اخر موعد في قائمة المرضى المسجلين يومها بالاضافة الى الحالات الطارئة الاضافية المسجلة فوق القائمة ناديت على المريضة مرات عديدة ولم تحضر واعتقدت ان المريضة ربما تكون موجودة في قاعة الانتظار و لا تعلم مكان الغرفة بسبب تغيير ارقام الغرف ومكانها واتصلت بها بهدف مساعدتها واعطاءها الخدمة النوعية على اكمل وجه لانني سوف انتهي من المناوبة الساعة السابعة واذا حضرت سوف تاخذ موعد جديد على طبيب اخر وربما تتاخر لساعات كثيرة وعندما كلمتها قالت انا في الطريق وحضرت متاخرة ودخلت عندي في الساعة ٦:٥٤ دقيقة كما هو موضح من خلال السيستم واعطيتها العلاج اللازم بعد ان اخذت منها تفاصيل الحالة وهذا واجبي ومن صميم عملي مع اني لا اعلم سبب الشكوى شكرا وتقبلوا مني فايق التقدير والاحترام
ملاحظة مهمة : المريضة كانت تتكلم باسلوب وقح جدا ولم افهم ما هو السبب مع اني كنت اريد مساعدتها ولكن عند الاطلاع على ملف المريضة وجدت انا تتردد كثيرا على المركز و انها محولة للباحثة الاجتماعية والدكتورة النفسية mental health يبدو انها تعاني من مرض نفسي ومشاكل اجتماعية:
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BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-19184 | 6/9/2022 12:00:00 AM | 9/22/2022 12:00:04 PM | 6/13/2022 12:00:00 AM | |||||
3640 | Asma Almehaiza | 950607231 | 38054595 | Kasma383@gmail.com | السلام عليكم |
تم التواصل مع مقدمة الشكوى (والدة الطفل خالد عبدالله ) السيدة أسماء المهيزع يوم الاحد 12-6-22 الساعه 12 ظهرا و بعد الاستفسار عن تفاصيل الشكوى و الرجوع الى الملف الالكتروني للمريض و اخذ التفاصيل كاملة من قبل الطبيب المعاين.
تم الشرح للمريضة اهمية و ضرورة العلاج المتكامل التى يرتكز على الفحص و المعاينة حيث ان الطبيب وثق فحصه لصدر المريض و تم تسجيل حرارة الطفل في الملف الالكتروني و فحص الاذن- أي ما يراة الطبيب مناسبا لشكوى و حالة المريض.
من جانب اخر تم التدقيق عن الاطباء بأهمية المعاينة و الفحص الكامل كجزء اساسي من اساسيات الاستشارة الطبية لتوفير سلامة و جودة عالية في الخدمة الطبية المقدمة .
كما تم التاكد من تطبيق كافة التدابير الاحترازية و الوقائية اثناء معاينة المرضى للحفاظ على صحة و سلامة مقدم و متلقى الخدمة من لبس الكمام و استخدام المعقمات بشكل دوري .
اما بالنسبة لازدحام و تاخر المواعيد تم شرح الية تسجيل المرضى في المركز كما تم اطلاع المريضه على طرق اخرى لاخذ المواعيد لتفادي الانتظار و الازدحام (منها طلب الموعد عن طريق برنامج صحتي او استخدام خدمات التطبيب عن بعد)و الالتزام بالحضور وقت الموعد المعطى من قبل السجلات لتفادي الانتظار.
في الختام أثنت المريضه الاهتمام من قبل مجلس ادارة مركز حمد كانو بشأن سرعة الاستجابة للشكوى المقدمة و الخدمات الصحية المتواصله على مدار الساعه. |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-87020 | 6/12/2022 12:00:00 AM | 9/22/2022 12:04:00 PM | 6/12/2022 12:00:00 AM | |||||
3641 | Musab Qassim | 960405585 | 34025817 | لا يوجد ترتيب في دخول المرضى على الدكاترة، وكلٌ يدخل على هواه، و(من سبق لبق)، ولا يوجد مناداة للأسماء، الجميع متجمع عند باب الدكتور. مركز حمد كانو دوار 17 |
فيما يخص الشكوى المرفقة من السيد مصعب قاسم فقد حاولت الاتصال به عدة مرات ولم يجب على الهاتف.. مرفق تفاصيل الرد على الشكوى من قبل الطبيبة المعنية حيث أوضحت سبب التأخير في معاينة المريض لوجود حالات طارئة تستدعي معاينتها قبل موعدها (حسب تصنيف قسم التمريض) كما أوضحت بأنها تقوم بالمناداة على المرضى من القائمة حسب المواعيد. |
MJK | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-98586 | 6/9/2022 12:00:00 AM | 9/22/2022 12:14:30 PM | 6/9/2022 12:00:00 AM | ||||||
3642 | Enas Algilani | 840119410 | 38030309 | abharashed919@icloud.com | انا اخترت الدكتور نبيل احمد لتميزه في عمله وحب اطفالي له بسبب حسن اخلاقه وقامو بتغير اختياري في المركز الصحي الى الدكتوره زينب و الدكتوره رجاء وانا مراجعه لمركز الصحي لا ارتاح و لا اتقبل اي طبيب غير الدكتور نبيل احمد لتعامله و اخلاقه العاليه . |
تم التواصل مع المرضة بخصوص موضوع تغيير طبيب العائلة وعمل اللازم من إجراءات ورقية في المركز وتم إيضاح فكرة برنامج اختر طبيبك للمريضة تم إيصال الموضوع للقائم بأعمال اداري المركز ومسؤول قسم السجلات السيدة نوال حسن وتم عمل اللازم مع المريضة
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NDC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-33686 | 6/12/2022 12:00:00 AM | 9/22/2022 12:19:30 PM | 6/12/2022 12:00:00 AM | |||||
3643 | Aysha Alrayes | 820300110 | 33066866 | ayesha.alrayes@gmail.com | كان عندي موعد مع الدكتورة رجاء الشيخ في مستشفى الدير الصحي التعامل معها صعب وجافه مع المرضى وتدخلت في امور شخصيه غير العلاج حيث طلبت مني ان البس الحجاب وان اغير ملابسي وسالت اذا كان زوجي راضي عن هذا الشي او لا |
تم الاتصال بالمريضة والاستعلام عن الموضوع ومن ثم تم التواصل مع الطبيبة وتم إيصال الشكوى وتعهدت الطبيبة بعدم التطرق لهذه المواضيع وعدم تكرار ما حصل ومن ثم تم الاتصال بالمريضة واعلامها بالأمر وتم ابلاغ المريضة بانه تم تنبيه الطبيبة. تم التواصل مع الطبيبة المعنية بضرورة التواصل مع المرضى بشكل مهني جيد ولائق يحفظ حقوق المرضى |
NDC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-53097 | 6/8/2022 12:00:00 AM | 9/22/2022 12:25:15 PM | 6/12/2022 12:00:00 AM | |||||
3644 | Mohamed Albuainain | 821201301 | 39418866 | mohamedalbuainain79@gmail.com | السلام عليكم |
تم التواصل مع العميل مقدم الشكوى بخصوص المضمون حيث بين إن بعض الأطباء لا يقومون بفحص المرضى المصابين بأعراض نزلات البرد أو القرب منهم خاصة الأطفال فهم فئة يصعب عليهم التعبير عما يشعرون به من أعراض مرضية خلاف الكبار الذين بإستطاعتهم التعبير و بيان شدة الأعراض التي يعانون منها ، فكان جدير على الأطباء فحص المرضى خاصة فئة الأطفال لبيان ما بهم من معاناة و أعراض تم التوضيح للمريض بأن موضوعة محط إهتمامنا و إن الأطباء فعلا يقومون بفحص المصابين مع إستخدام الأدوات الوقائية اللازمه و إنه سيتم التنبية على الأطباء بضرورة القرب من المرضى و فحصهم خاصة فئة الأطفال الذين يصعب عليهم التعبير عن الأعراض المرضية و من لديهم أعراض نزلات البرد
تم شكر المراجع على هذه الملاحظة كما تم التعميم على جميع الأطباء بضرورة فحص المرضى متى استدعى الأمر ذلك خاصة فئة الأطفال كما بين العميل بأن هذه لم تكن بمثابة شكوى بقدر إنها مقترح لتحسين جودة الخدمة المقدمة للمرضى |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-74667 | 6/12/2022 12:00:00 AM | 9/22/2022 12:30:23 PM | 6/12/2022 12:00:00 AM | |||||
3645 | Abrar Helal | 960205730 | 33221532 | abrar_helal296@outlook.com | اكثر من زياره للمركز و خصوصا دكتور وائل عامر ، لا يصف لي الادوية المفترضة و لا يسمح بالعلاج اللازم ، قبل شهر زحت المستشفى ساعة ٥ الفجر ابنتي في عمر سنتين مريضة لم يصف لها غير بندول و لما خرجت بها للمستشفى السلمانيه في تحاليل الدم طلع معاها فايروس في الدم و عطوها سيلان و كان اهو رافض اي دوا او اي سيلان في هالعمر بحسب قوله ، البوم مره اخرى رزته و طلبت مضاد لاحتقان البلاغيم و كذلك رفض دلك !!! اخبرت المستشفى اذا لم تتلقى علاجنا في مستشفيات الحكومة هل نذهب للخاص ؟ ام ان الاطباء الموجوده غير كفئ يرجى مراجعه القسم / مركز ستره الصحي |
في الرد على صاحب الشكوى السيدة أبرار هلال صاحب الرقم الشخصي960205730 تم التحقيق في الشكوى السابقة بالأستماع إلى المعنيين في الشكوى والنظر إلى التفاصيل في الملفات الصحية وتم الرجوع الي الطبيب المعالج لمناقشة الشكوى والحاله الطبيبه وتم التأكيد على ضروره تكامل الاستشاره الطبيه من خلال فحص المريض وشرح مستوفي لحالته والاتفاق على خطه علاجيه واضحه للمريض وتم الاتصال بالمريضة والتأكيد للمريضة على الوجود دائما كمركز صحي لتقديم الاستشارات الطبيه المتكاملة للمرضى خلال ٢٤ ساعه وضروه الاحترام والتواصل المتبادل بين المراجعين والطاقم الطبي وكما تم الاجتماع بالطبيب المعني بالشكوى والتأكيد على ضرورة التواصل وتقديم استشارة صحيه متكاملة وخطة علاجية واضحة للمرضى والتعامل بكل مهنيه واحترام المراجعين ودمتم دوما سندا وعونا ولكل جزيل الشكر والأمتنان
الدكتورة مناهل الوداعي رئيس مجلس ادارة مركز سترة الصحي |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-58885 | 6/6/2022 12:00:00 AM | 9/22/2022 12:34:44 PM | 6/7/2022 12:00:00 AM | |||||
3646 | mustafa ali | 851103855 | 66966955 | mustafa5566.ma@gmail.com | أعزائي انا رافع شكوى من تاريخ ٣١/٥ للحين قيد الإجراء؟؟!! |
تم التواصل مع المريض مصطفى بخصوص الشكوى المقدمة منه عل مركز جدحفص الصحي حيث افاد ان حسب ملاحظته يوجد نقص في عدد الأطباء في الفترة المسائية خصوصا في الساعة ١١ مساءا مما يؤثر على حصوله على موعد متأخرا على الطبيب حيث يحتاج المريض لابرة الفينرجان الي لا يقوم جميع الأطباء بوصفها له . تم الشرح للمريض البروتكول العلاجي المتبع في مراكز الرعاية الصحية الأولية لمرضى السكلر و أيضا تم التوضيح له طبيعة العمل في مراكز ٢٤ ساعة بعد الساعة السابعة مساءا و الخطة الموضوعة من قبل الأدارة لتوظيف عدد من الأطباء خلال الفترة القادمة و بالتالي سد النقص الموجود في بعض المراكز الصحية . أبدى المريض شكره للتواصل و أيضا شكره و تقديره للطاقم الطبي في مركز جدحفص الصحي و بالأخص الأطباء.
د.هيفاء أحمد الجاسم رئيس أطباء المنطقة الصحية الأولى |
JHC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-73565 | 6/7/2022 12:00:00 AM | 9/22/2022 12:39:16 PM | 6/8/2022 12:00:00 AM | ||||||
3647 | mustafa ali | 851103855 | 66966955 | mustafa5566.ma@gmail.com | أعزائي |
تم التواصل مع المريض مصطفى بخصوص الشكوى المقدمة منه عل مركز جدحفص الصحي حيث افاد ان حسب ملاحظته يوجد نقص في عدد الأطباء في الفترة المسائية خصوصا في الساعة ١١ مساءا مما يؤثر على حصوله على موعد متأخرا على الطبيب حيث يحتاج المريض لابرة الفينرجان الي لا يقوم جميع الأطباء بوصفها له . تم الشرح للمريض البروتكول العلاجي المتبع في مراكز الرعاية الصحية الأولية لمرضى السكلر و أيضا تم التوضيح له طبيعة العمل في مراكز ٢٤ ساعة بعد الساعة السابعة مساءا و الخطة الموضوعة من قبل الأدارة لتوظيف عدد من الأطباء خلال الفترة القادمة و بالتالي سد النقص الموجود في بعض المراكز الصحية . أبدى المريض شكره للتواصل و أيضا شكره و تقديره للطاقم الطبي في مركز جدحفص الصحي و بالأخص الأطباء.
د.هيفاء أحمد الجاسم رئيس أطباء المنطقة الصحية الأولى |
JHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-39338 | 5/31/2022 12:00:00 AM | 9/22/2022 12:41:49 PM | 6/8/2022 12:00:00 AM | |||||
3648 | Adaweya Dawood | 670201499 | 33129998 | waw1052@gmail.com | سعادة الأستاذة فائقة بنت سعيد الصالح وزيرة الصحة تحية طيبة وبعد،،، ويحدث أن تضيق بك الأرض لألم ما.. ثم يحدث الله أن يضع الله في طريقة نعمة على هيئة بشر، ثم يهون كل أمر عسير بإذنه.. دكتورتي التي عليها دائما أحمد... قد قل في هذا الزمان نظير إخلاصكم وتفانيكم، |
تم إيصال الشكر إلى الطبيبة المعنية |
KHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-31616 | 6/7/2022 12:00:00 AM | 9/22/2022 12:44:31 PM | 6/8/2022 12:00:00 AM | ||||||
3649 | نديم عبدالغني | 861212142 | 97336742623 | الموضوع: خطأ طبي خلال هذه الشكوى سوف اشارككم في ما حدث خلال الزيارة لمركز بنك البحرين الصحي - الحد اولاً: اخذت رقم انتظار لحجز موعد حاولي الساعة السادسة والنصف مساء و كان الاستقبال مفتوح و من دون اي سؤال تم التحويل الى تصنيف و عند الاستفسار اخبروني انه انتهت المواعيد و حاليا راح يتم تسجيل او تحويل جميع الحالات الى تصنيف عند الانتظار خارج عرفة تصنيف ينصحني ممرض بحريني بعدم وقوف عند الباب لتجنب ازدحام و عند وقوفي قريب من الاستقبال تبع معالجة تنصحني ممرضة بحرينية لإعادة تسجيل من غير ما تسألني انني مسجل عند الاستقبل ام لا سو ء التنسيق والتنظيم بين قسم التسجيل والممرضين بعد التصنيف دخلنا عند الطبيبة و وقت الانتظار كان طويل جدا لأن الطبيبة لم تكن موجودة في الغرفة اوصفت الطبيبة دواء شرب سائل للكحة و عند الوصول للصيدلية، اخبرني الصيدلاني أنه هذا الشرب لأعمار اكثر من 6 سنوات راجعت الطبيبة و سألتي عن عمر البنت تقول هل هي عمرها ليس 6 سنوات؟ لم يظهر لديكم او لدى الطبيبة عمر المريض؟ ما الذي يحدث اذا لم اخبرني الصيدلاني عن العمر المناسب للدواء؟ يرجى النظر في المواضيع المطروحة و خاصة عن الخطأ الطبي |
تم استلام الشكوى عبر البريد الالكتروني يوم الخميس الموافق 22/9/2022 الساعة 09:34 تم التواصل مع نديم والد المريضة خلود على رقم التواصل36742623 في يوم الخميس الموافق 22/9/2022 و تم ذكره عند التنسيق في قسم التصنيف و وصف الدواء الخاطئ تم اخذ بيانات المريضة الاسم خلود الرقم السكاني 180505262 تم التواصل مع المريض وشرح له آليه برنامج أختر طبيبك و استقبال الحالات الطارئة من بعد الساعة السابعة مساءا
تم التحقق من الملف الالكتروني تم تفهم المريض للبرنامج
سيتم التواصل مع الطبيبة المعنية د عفاف شرف بشان الموضوع و عمل محضر لعدم تكرار الموضوع و التأكد من عمر المريض و الادوية المناسبه
سيتم التواصل مع ال Risk owner لتسجيل الخطأ و ارسالة الى لجنة الحوادث
|
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-79582 | 9/22/2022 12:00:00 AM | 9/22/2022 1:56:51 PM | 9/22/2022 12:00:00 AM | ||||||
3650 | Mohamed Sharaf | 871201305 | 97366669688 | zyussz@gmail.com | Title: Hospitals like this are a waste of resources, time and money. Location: BBK hospital Hidd Subject: I took my 3 year old to the nearest hospital on a Sunday afternoon, she had high fever and had a seizure, they should have decreased her temperature properly, but they were incompetent and did not do the right complete procedure, they just wanted to get rid of the situation, “I was in full cooperation plus I suggested some ideas since this is my second case with the child”, after minimal procedures they took her temperature 37.9 and said we can go to King Hamad Hospital and “the records” in the system will be shared from Hidd Hospital to King Hamad Hospital, so we went in the heavy traffic to King Hamad, the records were not shared, it’s good I’ve took the timing and details. This show that Hidd hospital is a joke, useless, they are good when they are closed. I will share Dr. And nurses names when I get them. I need action it’s people’s lives and a waste of Government money |
تم التحقق من الملف الالكتروني
تبين من التحقق تم تصنيف المريضة 15.36 و تم فتح ملف المريضة في الساعة 22:00
لم يتم تحويل المريضة بالاسعاف
تم التواصل مع الطبيبة المعنية د زهراء العلوي بشان الموضوع و عمل محضر لعدم تكرار الموضوع و التاكد من الانتهاء من الملف الالكتروني للمريض قبل اراسله للطوارئ |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-33335 | 6/21/2022 12:00:00 AM | 9/22/2022 2:05:29 PM | 9/22/2022 12:00:00 AM | |||||
3651 | Ali Ali | 840405596 | 97333299288 | Aliam33r@gmail.com | 10:50 اخذت ابنائي 6سنوات و 7 سنوات امس الساعة مساء إلى مستشفى انجنير مدينة عيسى الى الساعه 12 لم نتمكن من الدخول على الدكتور الغريب والمزعج 1- عدد الانتظار لا يتجاوز ال 7-8 اشخاص عدد الغرف الفعالة 4 غرف؟؟ 2- بحكم ان الأسماء توزع على الغرف كثير من من أتوا بعدي دخلوا وانا لسوء الحظ والتنظيم بقيت مع ابنائي بالانتظار هل هكذا توفر الرعاية الصحية لاطفال 6 و 7 سنوات |
تم التواصل مع مقدم الشكوى (علي عبدالأمير علي) بالنيابة عن أبنائة وذلك في حوالي الساعة 12:30 ظهرا بتاريخ 22 سبتمبر 2022 , حيث تم الاستماع للشكوى التي طلب فيها النظر في موضوع عدم توازن توزيع المرضى على غرف الأطباء مما يؤدي إلى ـتأخر المريض بالدخول للعلاج عند الطبيب .
تمت مناقشة آلية التسجيل المتبعة حاليا في المراكز الصحية بشكل عام مع مقدم الشكوى والاجابة على استفساراته , كما تم التواصل مع اداري المركز الصحي وذلك لحث موظفين الاستقبال بالمركز بضرورة المساواة في توزيع المراجعين على غرف الأطباء لتقليل مدة انتظارهم .
كما تم اطلاع مقدم الشكوى على هذه الاجراءات التي وافق عليها و شكر الاهتمام بشكواه. |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-24253 | 9/21/2022 12:00:00 AM | 9/22/2022 2:15:00 PM | 9/22/2022 12:00:00 AM | |||||
3652 | budoor | 32258212 | الرسبشن تاريخ 19/9/2022 الساعه6:45 وقت دخولي توجهت الى السبشن الرسبشن الكاونتر الذي جالس فيه صبي في عمر الشباب يبلس الكوت الازرق يقوم بوضع بعض الناس في غرفة المعاينة وبعضهم يحولهم الى طبيب العائلة بدون ادخالهم غرفة المعاينة ويصرخ قائلا هو يعرف عمله |
تم التواصل مع المريضه بتاريخ 22 سبتمبر2022 وقد تم شرح لها اآلية الجديدة في التسجيل وان الجميع مستعدين لخدمة جميع المرضى والمراجعين وقد تفهمت الموضوع وأغلق الملف |
SJC | Administrative | Complaint | Appointments | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-09-52471 | 9/19/2022 12:00:00 AM | 9/22/2022 3:49:15 PM | 9/22/2022 12:00:00 AM | |||||||
3653 | لا يوجد | 39182285 | طبعاً الدكتور طيب للغاية غرفة رقم 18 القسم المعني تصنيف رقم 3 ممرضين لا تحسبان التصرف غير لائق من قبلهم عند السؤال والتأخير لمدة ساعة/ شكوى2: قسم الطوارئ بالكامل يحتاج الى رقابة وتطوير بالإضافة الى تطوير الى اخلاقيات العمل لدى الممرضين والعاملين، قسم الطوارئ -غرفة رقم3 أخلاقيات عمل بالغة الوقاحة الىجاء أخذ الشكوى بعين الاعتبار./شكوى 3 : بطئ التعامل مع المرضى وخصوصاً غرفة3 قسم سيئة التعامل مع المرضىوقلة الادب بكلام قسم الطوارئ غرفة3 ممرضات متواجدة فيه اخلاقيات بالغة الوقاحة. |
تم التواصل مع المريضه من قبل مشرفة التمريض ، تم الاستفسار من الممرضة إنها الشخص نفسه اللي قدم الثلاث الشكاوي بمثل التاريخ حيث تم شرح الالية من قبل ممرضة التصنيف بأن جميع المرضى لابد من تسجيلهم والانتظار للتنصف وبعدها التسجيل للطبيب أن أستدعي الأمر،(آلية AMBULATORY CARE) |
SJC | Administrative | Complaint | Waiting Period | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-09-42219 | 9/19/2022 12:00:00 AM | 9/22/2022 4:26:56 PM | 9/21/2022 12:00:00 AM | |||||||
3654 | ليلى | 33384030 | شكرا الى كل الطاقم الاداري والطبي على هذه الخدمات الراقية التي تفتقر لها باقي المراكز العامة والخاصة ، وأخص بالشكر دكتورة الاسنان زهرة الاسود الذوق والخبرة تجتمعان معاً |
تم التواصل مع المريض وشكرها على هذه الالتفاته الجميله |
SJC | Administrative | Appreciation | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-09-10227 | 9/6/2022 12:00:00 AM | 9/22/2022 4:49:44 PM | 9/7/2022 12:00:00 AM | ||||||||
3655 | بدرية عمران محمد | 38882001 | ارجوا ابلاغ الدكتورة ايمان العكري للتواصل معي تم صرف نصف الادوية لخطأ في الصيدلية |
تم التواصل مع المريضه وعمل اللازم من قبل الدكتورة ايمان العكري |
SJC | Administrative | Enquiry | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-09-23743 | 9/4/2022 12:00:00 AM | 9/22/2022 4:56:10 PM | 9/5/2022 12:00:00 AM | ||||||||
3656 | لا يوجد | 39530109 | تسريعتقديم الخدمة للمرضى والمراجعين الذين يريدون صرف وصفة شهرية او عمل تحاليل |
لم يتم الرد ، حيث يوجد خدمة الاستشارة عن بعد عن طريق الاتصال على 80007000 لتجديد الوصفة و توصيل الادوية اضافة الى طلب تحاليل المختبر دون الحاجة الى الحضور |
SJC | Administrative | Suggestion | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-09-82451 | 9/4/2022 12:00:00 AM | 9/22/2022 5:13:40 PM | 9/4/2022 12:00:00 AM | ||||||||
3657 | Samir | 33511333 | قسم التمريض: اشكر جميع موظفين القسم على تعاملهم معي |
قسم التمريض: اشكر جميع موظفين القسم على تعاملهم معي |
SJC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-09-89386 | 9/18/2022 12:00:00 AM | 9/22/2022 5:25:53 PM | 9/19/2022 12:00:00 AM | ||||||||
3658 | لا يوجد | 33836803 | أمي أم مريضه عندها جرح في منطقة حساسة كانت تجي تصيح من ممرضة رانية لازم تهزأها وقت لمداواة وتقول ليها كلام جارح أخلاقها زفت كرهت تيي تجي وهذه موجودة خلها تعدل أخلاقها |
تم التواصل مع مرافق المريضة ومحادثة كلا الطرفين لمعرفة حيثيات الموضوع، وقد تبين أن المريضة تأتي للتضميد من غير ورقة التضميد التي تم اعطاءها لها بقسم السلمانية وطلبت الممرضة من الابنة الورقة فقط لمتابعة التضميد لها ولكن لم تكن معها، فأخبرتها بضرورة احضارها. ونفت الممرضة ما نسب اليها من قولها كلام جارح، وصرحت بأنه هناك مساواة بين الجميع وواجبنا هو أداء الواجب على أكمل وجه ووفق القوانين والإجراءات المتبعة بمراكز الرعاية الصحية الأولية. |
SJC | Administrative | Complaint | Behavioral | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-09-73104 | 8/28/2022 12:00:00 AM | 9/22/2022 5:50:03 PM | 8/26/2022 12:00:00 AM | |||||||
3659 | لا يوجد | 66346868 | الشكر الدكتورة صفية غرفة رقم 6 في قسم الاسنان لتعاونها مع المرضى اتمنى الجميع الاقتداء بها لما لها من رأفه كبيرة وحنان والشكر الى المساعدين من كانو معها |
تم التواصل وتقديم الشكر |
SJC | Administrative | Appreciation | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-09-67802 | 8/22/2022 12:00:00 AM | 9/22/2022 6:39:41 PM | 8/22/2022 12:00:00 AM | ||||||||
3660 | سلمان علي احمد | 38223331 | اتمنى الاهتمام بالموضوع احد الممرضات في غرفة التصنيف تعطي الافضلية الى ابن صديقتها على حساب المضى ومن ضمنهم زوجتي |
تم التواصل مع المريض لمعرفة حيثيات الموضوع حيث ان الطفل الذي تمت معاينته قبل زوجته يعاني من ارتفاع في درجة الحرارة 39.5. وأوضحت الممرضة انه ليس من اقاربها او صديقاتها ولا يوجد أي تحيز بين جميع المرضى حيث انه من واجبنا العدل والمساواة بين الجميع. |
SJC | Administrative | Complaint | Facilities and Services | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-09-58966 | 8/19/2022 12:00:00 AM | 9/22/2022 6:53:28 PM | 8/21/2022 12:00:00 AM | |||||||
3661 | ابراهيم عبدالله | 36886550 | مدة الانتظار في الفترة المسائية من خمس الى ست ساعات |
تم التواصل مع المراجع وتوضيح له الية المواعيد وانه في الحالات الطارئة يتم تحويل المراجع الى قسم التمريض لتقييم الحالة، وفي حال تم تصنيفه كحالة طارئة فسوف يتم اعطائه موعد طوارئ |
MJK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-09-89933 | 9/22/2022 12:00:00 AM | 9/26/2022 12:23:00 PM | 9/26/2022 12:00:00 AM | |||||||
3662 | Ebrahim Alzaid | 830900624 | 97339449914 | E5006@hotmail.com | مو معقوله مركز جديد علي عدد ( ٢) دكتور والمواعيد اجرب شئ علي الساعه ٧:٣٠ وانا متواجد في المستشفى من الساعه ٥:١٠ هذا شئ مو طبيعي وكل المرضى علي دكتورين مستشفى خليفه عسكر الصحي |
ردا على الشكوى المقدمة من قبل المراجع ابراهيم الزايد ( الرقم الشخصي 830900624) فقد تم التواصل معه هاتفيا اليوم الأثنين الموافق 26-9-2022 الساعة العاشرة صباحاً حضر المريض للمركز( من منطقة قلالي و لم ينتقل لمدينة خليفة لحد الآن) مع ابنته المريضة الساعة 17:20 عصرا واعطي أقرب موعد في الساعة 19:40 حيث تم تصنيفه وابنته باللون الاخضر و بعد مرور الساعة ارتفعت درجة حرارة البنت فاعيد تصنيفها بالاصفر وتم ادخالهم على الطبيبة في الساعة 18:43 وتم معاية الاب والبنت في نفس الوقت. لقد تم شرح وضع المركز الحالي للمريض وانه تم تحديد عدد الاطباء بحسب الكثافة السكانية و احتياجات المركز وتم توضيح نظام التصنيف المتبع لتنظيم سير العمل خصوصا في اوقات الازدحام و موسم الانفلونزا. لقد تفهم المريض ظروف العمل وشكر حسن تعامل موظفة الاستقبال هشمة و الدكتورة حنين شاهين. |
MKHHC | Administrative | Complaint | Workforce Shortage | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-62273 | 9/26/2022 12:00:00 AM | 9/27/2022 12:34:09 PM | 9/27/2022 12:00:00 AM | |||||
3663 | Aysha Janahi | 971100365 | 97366383810 | a.y808@hotmail.com | الشكوى في مركز مدينة خليفة، اهمال وعدم اهتمام بالمريض و عدم اعطاء المريض العلاج الصحيح الرجاء مراعاة المرضى في المركز |
صاحبة الشكوى اتصلت إلى مكتب الشكاوي وألغت الشكوى |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-70898 | 9/26/2022 12:00:00 AM | 9/27/2022 12:40:29 PM | 9/27/2022 12:00:00 AM | |||||
3664 | فاطمة إبراهيم المغني | 050801740 | 97339608614 | fatimaalmoghani20@gmail.com | دخلت على دكتورة ماجدة السيد في مركز احمد كانوا الصحي وكان تعاملها جدا سيء و وقح و قليل ادب وكلش ماعندها تعامل حتى ما فحصتني لان قبل بيوم كنت رايحة المركز لنفس السبب ارجوا النظر في الامر حالا اخلاقها ليست بأخلاق طبيبة |
بخصوص الشكوى المرفقة تم التواصل على الرقم المسجل أكثر من مرة و كان الخط مغلق ولا يقبل المكالمات و تم فتح ملف المريض و تسحيل ارقام التواصل و محاولة الاتصال و جميع الارقام لا يتم الرد عليها و الخط خارجي |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-51370 | 9/20/2022 12:00:00 AM | 9/27/2022 12:47:49 PM | 9/27/2022 12:00:00 AM | |||||
3665 | ثريا واكد | 590412795 | 97333665882 | السلام عليكم اتقدم برسالتي هذه للشكوى على احد المراكز الحكوميه ( مركز عالي الصحي ) انا مقدمه الشكوى ثريا احمد محمد رقم شخصي 590412795 ذهبت صباح امس تاريخ ٢٥-٩-٢٠٢٢ الى المستشفى حيث اني اشكو من الم شديد في الظهر والارجل وبعد توجيه قسم الاستقبال بزياره طبيب العائله المختص ذهبت الى الطبيبه د . جمانه العريض وقمت بشرح حالتي وطلبت منها اجراء اشعه للتاكد من الم ظهري ولكنها رفضت اجراء الاشعه وطلبت مني التوجه ان الى قسم التمريض لاخذ محلول لتكسن الالم ولا تستطيع عمل اشعه فما هو سبب رفضها ولماذا لا يقوم الدكاتره بعمل الفحوصات والاشعه اللازمه للمريض قبل اعطاءه دواء؟ ذهبت لشكوتها لرئيسه الاطباء في المشفى ولكنها لم تكن موجوده ارجو النظر في شكواي حيث اني سيده ارمله ومتقاعده ويجبروني للعلاج في المستشفيات الخاصه حيث انه المستشفيات الحكوميه لا تقدم الخدمه المطلوبه علما بانه ذهبت لمستشفى خاص لعمل اشعه وكانت النتائج بوجود احتكاك في الفقره الرابعه من الظهر فهل يوجد رد على ذلك حيث انه المراكز الصحيه لا تقدم الخدمه المطلوبه للمواطن وعليه يذهب الى المستشفيات الخاصه اللي تعتبر مكلفه بالنسبه للمواطن |
تم الأتصال بالمريضة و محاورتها و شرح انها مرحب بها للأستفادة من جميع الخدمات الموجودة و تم عمل اللازم |
AHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-14235 | 9/26/2022 12:00:00 AM | 9/27/2022 12:58:23 PM | 9/27/2022 12:00:00 AM | ||||||
3666 | Jassim Al Ameeri | 890702969 | 97333308933 | aljssmy@gmail.com | بسم الله الرحمن الرحيم السلام عليكم ورحمة الله وبركاته تحية طيبة وبعد ... الموضوع : شكوى على مستشفى الكويت الصحي انا المواطن جاسم محمد عتيق العميري صاحب الرقم السكاني 890702969 اتقدم بشكوى على مستشفى الكويت الصحي في تاريخ 03/08/2022 ذهبت زوجتي انستازيا صاحبة الرقم السكاني 990318648 الى المستشفى تشكوى من الام اسفل معدتها و تعاني من تأخر في دورتها الشهرية وعلمات اخرى ، وعندما دخلت على الدكتورة امل عباس واخبرتها عن مشاكلها اخبرتها بدون ان تفحصها بأنها طبيعية وفي حالة صحية جيدة وهذي العلامات بسبب الولادة(علماً بأن زوجتي مضى على ولادتها ثمانية شهور) ورفضت الدكتورة بعمل فحص طبي شامل لها بحجة إن عمرها لا يتعدى 45 سنة وبعد المجادلة الطويلة وافقت على عمل فحص للهرمونات فقط وهي تقول كي لا تسبب لها صداع وفي النهاية ذهبنا إلى مستشفى خاص واكتشفنا إن زوجتي تعاني من تكييس في المبايض. النقاط التي تم ملاحظتها ١.غياب حضور المديرة وعندما سألنا عن المديرة لم يتم تقديم المديرة لنا لكي نشكو لها. ٢.لا يوجد تقييم او اسبيان عن مدى جودة الرعاية الصحية للمستشفى. التكملة في المرفقات |
تم التواصل مع مقدم الشكوى بتاريخ 25-9-2022 الساعة 13:50 و أخذ تفاصيل الشكوى منه و بعد مراجعة الطبيبة المعنية تم التالي:
1 - تم توجيه الطبيبة المعنية للأهمية ابداء التعاطف مع المراجعين و حسن المعاملة لهم مع التركيز على أهمية الفحص الأكلينيكي لكل حالة و قد بينت الطبيبة تفهمها و تجاوبها.
2- تم التواصل مع المريض و تم اخباره بالإجراء المتخذ مع الطبيبة و حرص الأدارة على تقديم أفضل خدمة ممكنة للعميل و رغبتها بكونها الخيار الأفضل للرعاية الصحيةز من جهة اخرى, تم توضيح ان عبارة الفحص الشامل عبارة فضفاضة و قد تعني فحوصات مختلفة لأشخاص مختلفين.
3 - تم التواصل مع قسم السجلات و التأكيد عليهم على توجيه المراجع للشخص المعني في الأدارة في حالة اراد ذلك و شرح قنوات الشكوى من غير السؤال في تفاصيل الشكوى.
4 - تم التأكيد للمريض على وجود لوحات استبيان تقييم جودة الخدمات في جميع اقسام المركز و في قاعات الانتظار و اهتمام ادارة المركز به لما له من دور مهم في اكتشاف مواضع التطوير في الخدمات.
و في نهاية المكالمة قام المراجع بتقديم جزيل الشكر للأهتمام بمتابعة الشكوى و رضاه عن الاجراءات المتخذة.
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KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-68820 | 9/22/2022 12:00:00 AM | 9/27/2022 1:05:57 PM | 9/25/2022 12:00:00 AM | |||||
3667 | Intesar Alajooz | 840603851 | 97333822897 | antsaraljwz@gmail.com | انا مريضة انتصار علي مريضه سكلر ذهبت الى العلاج في المركز سترةً الصحي ذهبت في ساعه سادسة وربع مساء بسب نوبه سكلر ذهبت الى قسم تسجيل اخبرني مواعيد بعيدة وذهبت الى قسم تمريض واخبرتهم انه الموعد بعيد ممرضات اعملوا لازم واخبروا دكتورة واخبرتهم دكتورة اذهب لها وذهبت لها وتحدثت معها بكل احترام اخبرتني سوف تكتب تحاليل وسيلان وبرفلقان واخبرتها انه عروقي صعبه لم يستطيعون حصول لي عرق قالت سوف اخبرهم اذا لم يحصلون ليش عرق بكتب فولتارين اخبرتها اكتبي فولتارين لم ترضى ذهبت الى قسم تمريض الممرضة حاولت لي ممرضة لم تحصل قالت سوف اخبرها واخبرتها لم ترضى تكتب لي لازم تحاليل اردي اخبرتها لم يستطعون سحب لي دم هنا كذا مرة واخبرتها في مركزنا في مختبر في وحده هي الوحيدة تقدر تسحب لي جربت كذا شخص حتى لو سحبوا دم امري طلع في نفس الوقت وغير هذا انا اذهب في الوكيند فقط حق علاج اخبرتها انه لم يستطيعون حصلو لي اخبرت ممرضه اذا لم تكتب لي علاج سوف اذهب لا استطيع جلوس هنا وانا عندي نوبه شديدة |
تم الاتصال بالمريضة والتأكيد للمريضة على الوجود دائما كمركز صحي لتقديم الاستشارات الطبيه المتكاملة للمرضى خلال ٢٤ ساعه وضروه الاحترام والتواصل المتبادل بين المراجعين والطاقم الطبي . وعلى اتم الاستعداد كمركز صحي وطاقم طبي في معالجة المرضى والمراجعين وفقا للبرتوكولات الصحيه القائمة والمعتمدة في المراكز الصحية . وكما تم الاجتماع بالطبيب المعني بالشكوى والتأكيد على ضرورة التواصل وتقديم استشارة صحيه متكاملة وخطة علاجية واضحة للمرضى والتعامل بكل مهنيه واحترام المراجعين |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-67600 | 9/25/2022 12:00:00 AM | 9/27/2022 1:19:05 PM | 9/26/2022 12:00:00 AM | |||||
3668 | Sayed Alawi Hashim | 791207307 | 97339220114 | alawi561@gmail.com | سلام عليكم لو سمحت بغيت اسال هل يصح اي موظف يطرف على هوا في المركز الصحيه اني جتي مع ابني في المركز الصحي في الاستقبال خبرني ان اذهب الى غرفة بعد فترة أتفحص في الغرفة لا يوجد دكتور رجعت الى نفس الموظف قل هذا موغلاطي هذا غلط من عجل انتظر انا وابني ما يقرب ساعة هذا غلط من |
تم التواصل مع صاحب الشكوى حيث افاد بأن الشكوى تخص مركز الشيخ جابر الصحي وتم التواصل معه من قبل الإداري حيث افاد بانه سوف يتواصل مع موظف الاستقبال المعني وحل المشكلة |
SJC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-90785 | 9/27/2022 12:00:00 AM | 9/27/2022 1:37:04 PM | 9/27/2022 12:00:00 AM | ||||||
3669 | Hussain Nayem | 820500984 | 97333203330 | hussainnayem@hotmail.com | زرنا يوم السبت مركز حالة بوماهر وانصدمنا بالنظام الجديد المعمول به حيث بعد مراجعة الاستقبال طلبو منا التوجه الى غرفة التمريض لفرز المرضى، وعند دخولنا الى غرفة التمريض تفاجئنا بعدد المرضى حيث المكان مزدحم جدا مما يعرض المرضى الى انتقال اي فايرس او عدوى بينهم وايضا النظام لايعمل حسب كلام الممرضين والمرضى في حالة تذمر شديد. وبعد دخولنا الى الدكتور سميحة في غرفة 9 تفاجئنا بعد فحص الدكتور واعتمادها على كلام المريض حيث كانت تعاني اختي من التهاب شديد اسفل الظهر وتشققات حادة لاكن لم تكلف الدكتورة نفسها حتى بالنظر على الحالة المرضية. واخبرت الدكتورة ان اختي اجريت لها عملية منذ فترة وجيزة وتعاني من الم شديد لاتستطيع من النوم. وانطباعنا من زيارة مركز حالة بوماهر سيئة جدا . |
تم التواصل مع أخ المريضه حسين النايم و تم سماع شكوته وسرد الأحداث والترحيب به في المركز الصحي بكل الأوقات ,, ومناقشة الشكوى مع د سميحة تم الاتصال اليوم 28سبتمبر 2022 الساعه 11:30 في أخ المريضة ((حسين النايم )),,,, كان مستاء جدا ويريد أن يعرف ما هو الاجراء الصارم بحق الطبيبة ؟؟ تم مناقشة الشكوى مع الطبيبة حيث أن المريضه لم تشتكي من أي عرض بالجلد وكانت شكوتها للطبيبية بألم أسفل الظهر فقط لذلك الطبيبة لم تكشف أسفل منطقة الظهر على حسب كلام الطبيبة ,,, ,, وفي الاتصال بأخ المريضة تم توضيح الموضوع ولكن أخ المريضة يريد اتخاذ اجراء بحق الطبيبة بالاضافة الى وجود تعميم للأطباء بفحص المرضى دائمآ,,,, حيث انه اتجه الى المستشفى الخاص من دون طلب من الطبيبه ,, وتم مناقشته في ذلك انه اختار جهة العلاج المناسبة له ولو انه اتجه الى مستشفى الملك حمد الجامعي أو السلمانية سيتلقى نفس العلاج
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HBM | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-65513 | 9/25/2022 12:00:00 AM | 9/28/2022 1:35:17 PM | 9/27/2022 12:00:00 AM | |||||
3670 | Abdulla Alkhanaizi | 920207162 | 97333986440 | abdulla.alkhanaizi@gmail.com | السلام عليكم شكرا لكم على جهودكم لصحة المواطنين مع الشكر لمركز جدحفص الصحي لخدمتهم المواطنين ولكن هناك غياب للتنظيم بحيث الطبيبه توصف لي فتامين بي ١٢ وهو غير متوفر (ولا ادري اذا كانت تستطيع ان ترى انه غير متوفر في السستم) ومن ثم اذهب الى التمريض ويخبروني بان اعطيهم بطاقتي السكانيه (لحجز دوري) ويتم الانتظار لدوري اكثر من نصف ساعه فقط ليتم اخباري بان هذا الفتامين غير متوفر للعلم فيتامين بي ١٢ غير متوفر منذ فتره طويلة اكثر من ٣ اشهر وايضا الفتامين المتعدد (الحقن)بالاضافة لتحليل فيتامين دي في الدم الرجاء توفير هذه الفتامينات وخصوصا باني اشتريت فيتامين ب ١٢ القابل للبلع ولكن بلافائدة شكرا لتفهمكم |
تم الاتصال بالمريض من قبل نائب رئيس مجلس الادارة وتم توضيح الاليه المتبعه في المركز للعلم بنفاذ الادويه. وتم توضيح الخلاف واخباره ان يتابع المركز مجددا واخباره بالبدائل . ومن ثم تم اغلاق الملف . |
JHC | Administrative | Complaint | Drugs Availability | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-54461 | 9/25/2022 12:00:00 AM | 9/28/2022 1:30:57 PM | 9/28/2022 12:00:00 AM | |||||
3671 | Khalil Ahmed | 850811910 | 97333231133 | khalilahmad260@gmail.com | السلام عليكم ورحمة الله وبركاته انا حاليا في مركز عبدالله بن خالد الصحي في الرفاع الشرقي منذ الساعه ١٠ صباحا وحتى الان لايوجد أي دكتور او دكتوره في غرف الاطباء وعند سؤالنا لادارة المستشفى اخبرونا ان جميع الاطباء متواجدين في محاضرة!! هل يعقل ان يذهب جميع الاطباء دفعه واحده لحضور محاضرة ؟!! |
تم التواصل مع المراجع من قبل رئيس مجلس الإدارة اليوم تاريخ 28/9/2022 و تم ابلاغنا بانه انتهى من الموضوع و قام باغلاق الشكوى |
SABKAK | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-54839 | 9/27/2022 12:00:00 AM | 9/28/2022 1:47:24 PM | 9/28/2022 12:00:00 AM | |||||
3672 | فاطمه الجودر | 891100547 | 97366380809 | Aljowder.f@gmail.com | تم زيارة المركز الصحي في عراد لطفلي يوسف احمد الذي يبلغ من العمر سنه و نص تاريخ ١٨/٩/٢٠٢٢ الساعه ١:٣٠ ظهرا و تم الدخول غرفه ١ على الطبيبه منيره الشيخ بعد الدخول على غرفة التمريض و اخذ درجة الحراره و عند الدخول على الطبيبه قالت ان حرارته مرتفعه ٣٩ و انه لازم يذهب مباشره للتمريض و اخذ تحاميل لتخفيض الحراره و بعدها اذهب و لاخذ الادويه من الصيدليه بندول و زرتك مما لفت انتباهي انها لم تفحص البلاعيم ولا الاذن مما قد يكون السبب الرئيسي في ارتفاع حرارته قد يكون السبب التهاب في البلاعيم او صديد و هذه من الاشياء التي قد تؤدي بحياة الاطفال بسبب الاهمال هذه الملاحظه مكرر عند اكثر من طبيب عدم بحص المريض و النقطة الثانيه انه تم صرف الطفل قبل التاكد من نزول حرارته الرجاء منكم اخذ الشكوى بعين الاعتبار و شكرا |
حرصا منا على تقديم أفضل الخدمات الصحية ذات الكفاءة والجودة العاليتين ، تم النظر في الشكوى المقدمة والرجوع إلى الطبيبة المعنية التي أشارت أنها شرحت بالتفصيل لصاحبة الشكوى عدم احتياج المريض للمضاد الحيوي وتوضيح خطة العلاج من حيث عمل فحص الكورونا والبدء في استخدام خافض الحرارة في المركز الصحي . وتم التأكيد على الطبيبة بأهمية القيام بعملية الفحص السريري . وقد تم التواصل هاتفيا مع صاحبة الشكوى وتوضيح ما سبق . |
NAC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-68225 | 9/20/2022 12:00:00 AM | 9/29/2022 7:15:36 AM | 9/29/2022 12:00:00 AM | |||||
3673 | Raudha Burshaid | 910110352 | 97366767570 | raudha_burshaid@hotmail.com | اقدم شكوتي على دكتوره اسمها موزه المحميد في مركز الشيخ عبدالله بن خالد آل خليفة الرفاع الشرقي … متكبره و متعالية في التعامل … و قلت لها عن حاجتي ليومين سكليف كان يوم الاربعاء تاريخ ٢١ سبتمبر و يوم الخميس ٢٢ سبتمبر …اليوم قدمت الاجازه المرضيه في نظام العمل اكتشفت انها عطتني يوم واحد اجازه مرضيه فقط ليوم الاربعاء… للعلم دخلت على رئيسة المركز يوم الاربعاء عشان اشتكي على اسلوب الدكتوره موزه المحميد . و حاولت الرئيسة انها اتهدي الموضوع …لكن اليوم تحسفت اني ماقدمت هالشكوى من يوم الاربعاء |
تم التواصل مع المراجعة رائدة بورشيد بشان الحادثة مع الدكتورة موزة. تم في نفس اليوم التواصل مع المريضة امام الإدارية و الكاتبة و كانت منزعجة لان الطبيبة ابلغتها برغبتها رؤية نتيجتها للفحص السريع انه في حالة لم يتم عملة لها سوف تقوم الطبيبة بإعادته لها وو ضحنا لها هذه المعلومة في اليوم نفسة و على حسب كلام الطبيبة بان المريضة لم تقم بطلب سيك ليف و لكن في نفس اليوم امام الإدارية تم طلب سيكليف و تم كتابة الطبيبة سيك ليف للمريضة ليوم واحد فقط علي حسب ما راته الطبيبة مناسبا لحالتها الصحية. لم تنتبه المراجعة بان السيك ليف كانت لمدة يوم واحد فقط .
تم التحدث مع المراجعة اليوم 28/9/2022 و تم ابلاغها بما اخبرتنا به الطبيبة بانها كانت تريد التأكد من عمل الفحص السريع لها فقط و كان اسلوبها عادي و بالنسبة للسيك ليف فان الطبيبة اعطتها بحسب ما راته مناسبا . و انه كان لابد من المراجعة أيضا التأكد من عدد أيام السيك ليف لأنه لا يمكننا إعطاء أي سيك ليف باثر رجعي. قامت المراجعة برفع صوتها و أبدت امتعاضا عندما علمت انه لا يمكن إعطاء السيك ليف باثر رجعي و قالت انه ليس من مسؤولياتها النظر في السيك ليف لمعرفة عدد الأيام و انة لابد من الطبيبة ان تقوم إعطائها الاجازة التي تطلبها بغض النظر عما تراه مناسبا و كانت حادة جدا في الكلام و قامت بالتهديد بأحد الأقارب السابق عملهم في وزارة الصحة( لو كان عمي في الوزارة جان راحت عليكم) و قامت بالتحدث بصورة غير لائقة عن الطبيبة و المركز الصحي بانه من الغصب على الطبيبة إعطائها يومين و أغلقت المحادثة و هي لازالت تتوعد قائلة ( غصبن عنكم بتعطوني الاجازة). |
SABKAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-52847 | 9/27/2022 12:00:00 AM | 9/29/2022 2:34:12 PM | 9/28/2022 12:00:00 AM | |||||
3674 | Tariq Hasan | 660902265 | 97338455445 | alzir.hasan1@googlemail.com | بخصوص مركز مدينة حمد الطبي بالدوار 3 تم أخذ ابنتي رقم بطاقتها 060311223 الى المركز الصحي برفقة إختها الكبيرة للعلاج من الحرارة والتهاب البلاعيم . وعند طلبهم عذر عن التغيب بسبب المرض ، الطبيبة امتنعت بعذر أن المريضة لابد من حضور أحد الوالدين وعند اخبار الطبيبة عدم قدرتنا بالحضور بسبب ظروف صحية قالت ماعندي لكم حل تصرفوا .. نرجوا ارشادنا عن التصرف الصحيح التي طلبته الطبيبة منا تحياتي لكم |
نفيدكم علماً بأننا قمنا بالاتصال بالعميل المذكورة بياناته أعلاه و أخذ كافة المعلومات، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها من خلال التحقق من الطبيبة المعنية، و عليه فقد تم الايضاح للعميل بخصوص اعطاء اجازة مرضية لأبنته فإنه و حسب الدليل الارشادي لعام 2022-2023 لزيارة الطللبة للمركز الصحي فإنه يتم إصدار الشهادة المرضية الخاصة لطلبة المرحلة الثانوية ( 15 سنة و دون 18 سنة) حسب تقييم الطبيب و بحضور أحد الوالدين أو ولي الأمر ( هو الشخص الذي يتمتع بالسلطة القانوينة و الممسؤولية المقابلة) اذا كان الطالب قادما من السكن أو المدرسة و إذا تعذر حضوره فإنه يحق للطالب الحصول على الخدمة الطبية فقط. |
HHC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-43790 | 9/27/2022 12:00:00 AM | 9/29/2022 2:41:06 PM | 9/29/2022 12:00:00 AM | ||||||
3675 | Ebrahim Buti | 871003694 | 97339925996 | ebrahim.buti@gmail.com | او افادتكم ببعض المشكلات في مركز الشيخ سلمان بالمحرق اولا: الدكاتره غير متعاونين جدا جدا د. امينة د. زينب ثانيا : عدم نظافة دورات المياه ( صراصير ) ثالثا: لا يوجد مواعيد للنساء والولادة الا في الاسبوع مرة واحدة فقط وحتى الساعة ٩ ونصف رابعا: لا توجد اجراءات واضحة وكل ممرض و دكتور وقسم التسجيل وقسم المعالجه يوجه المريض بطريقة اخرى وحسب درايته ومعلوماته. وشكرا خاص للموظفة بقسم التسجيل نظرا لتعاونها المستمر والا محدود وتفهمها لمعناة اي مريض وتسهيل الاجراءات بكل الطرق المتاحه لها . ( عدم معرفة اسمها ولكن دائمة ذو لباس بالفستان ) |
تم التواصل مع الطبيبة وتنبيهها بضرورة تحسين اسلوب التواصل مع المرضى وضرورة اعطائهم حقهم الكامل في الفحص والعلاج...تم توضيح ذلك للمراجعه وانه يتوجب على الطبيبة طلب فحص الكوفيد طالما الاعراض لازلت مستمرة,كما تم توضيح السبب في كون العيادة يوم واحد في الاسبوع هو محدودية عدد الطبيبات بالمركز فقط 3 طبيبات وعليهن تغطية عيادات اخرى مثل فحص الاطفال والعيادات العامة في نفس يوم عيادة الحوامل و يومين آخرين بالاضافة الى العيادات التخصصية الأخرى مثل عيادة الامراض المزمنة ,عيادة مابعد الولادة ,عيادة فحص المدرسة وفحص العمل بالاضافة للعيادات العامة,اما بالنسبة للتحويل الى عيادة الحوامل بمستشفى الملك حمد فتم ايضاح اسباب التحويل التي يجب على الطبيب الالتزام بها وحيث ان المريضة حملها مستقر ولا تعاني من اي امراض مزمنة ولا تاريخ مرضي يؤثر على الحمل فانه لا يمكن للطبيبة تحويلها على الرعاية الثانوية.
كما تم التواصل مع اداري المركز بخصوص عدم نظافة دورات المياه , فافاده انه قام برفع طلب لزيادة عدد المنظفين وتوجيه المنظفين الحاليين لتحسين ادائهم في التنظيف.و تم اعلام صاحب الشكوى بذلك,والاعتذار منه على اي أسلوب تواصل غير لائق بدر من اي من طاقم العمل . |
SSC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-09-05378 | 9/28/2022 12:00:00 AM | 9/29/2022 2:53:44 PM | 9/29/2022 12:00:00 AM | |||||
3676 | صلاح نواب | 770036490 | 97336630066 | salah5577@live.com | كان عند بنتي موعد في مركز الشيخ صباح تاريخ 25 سبتمبر الساعه 630 تقريبا المغرب في غرفة 3 وكان في دكتور بعد الكشف على نظر البنت قال بأنها تحتاج نظارات وعند طلب تحويل للسلمانية قال بأنه لايوجد طبيب عيون للاطفال في السلماني ويجب عليكم الذهاب الطب الخاص |
تم التواصل في البداية مع الطبيب الذي كان على علم بان تحويل الاطفال لقسم العيون يمكن عن طريق المركز تم التواصل مه صاحب الشكوى وتبين ان زوجته من حضرت للعيادة مع ابنتها تم التواصل مع والدة المريضة وتم معرفة التفاصيل والاعتذار عن سوء الفهم الذي قد حصل وتم الترتيب لاخذ موعد للعيادة عن طريق المركز تم التعميم عل جميع اطباء الفترتين الصباحية والمسائية بضرورة تحويل جميع حالات الاطفال التي تستدعي التحويل لعيادة العيون الى مجمع السلمانية الطبيي وعدم توجيه المرضى للذهاب الى العيادات الخاصة في حالة توافر مواعيد لنفس العيادة في المستشفيات الحكومية تحياتي د.نورة الجنيد رئيسىة مركز الشيخ صباح السالم الصحي |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-21808 | 9/29/2022 12:00:00 AM | 10/2/2022 1:59:02 PM | 10/2/2022 12:00:00 AM | |||||
3677 | Ayat Juma | 850102790 | 97336743636 | um_hamod1985@hotmail.com | في تاريخ 29/9/2022 يوم الخميس تم الذهاب للمراجعه في مركز حالة بو ماهر غرفه 11 وكنت مريضه ويومها كنت الصبح بعد في مركز الشيخ سلمان في مركز الحاله طلبت من الدكتورة فاطمة غرفة 11 بان تعطيني مغذي او ابرة لاني كنت تعبانه وطبعا الدكتورة ماشخصت الحاله رفضت الدكتورة وقالت ممنوع اعطي سيلان او ابره وكتبت لي ادويه اخذت الادويه وطلعت خارج المركز ويلحق بي الصيدلي ويقول ممنوع اعطيج الدواء تركت الادويه وقلت له خلهم عندك بعدها ذهبت مستشفى الهلال وطلع عندي التهاب وجيوب وحرارة مرتفعه الاول والاخير لماذا هذه المعامله اذا الدكتور مايقدر يخلص في عمله لا تحطونه دكتور احنا مابنتعنى ونروح المستشفى الا اذا استدعى الامر من يحب يروح مستشفيات |
تمت مناقشة الشكوى مع الطبيبة فاطمة حيان حيث أنها قامت بفحص المريضة وتشخيص حالتها الصحية وشرحت لها أنه حالتها لا تحتاج الى مغذي أو ابر وكتبت لها الأدوية اللازمة مع الشرح ,, تم الاتصال في المريضه آيات جمعه اليوم الساعة 10:30 ومناقشة تداعيات الشكوى والايضاح لها على آلية استخدام المغذي والابر المسكنة الا أن المريضة كانت مستاءه جدآ ورافضه لعلاج المركز الصحي ,, مع جزيل الشكر |
HBM | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-57389 | 10/2/2022 12:00:00 AM | 10/2/2022 2:05:00 PM | 10/2/2022 12:00:00 AM | |||||
3678 | Ebrahim Alzaid | 830900624 | 97339449914 | E5006@hotmail.com | رسالة شكر للدكتوره مي بوبشيت لي رحابة استقباله وتفهمها وتفانيها لشغلها واهتمامها بالمرضي بشكل خاص والمستشفي بشكل عام ورسالة شكر للدكتوره حنين شاهين والدكتوراه دلال الهاشل لي حسن التعامل والاهتمام بالمريس عسي ربي يوفقهم. اما بخصوص المقترح فا ارجوا من وزارة الصحه توفير عدد من الدكاتره في المستشفي بشكل خاص وتوفير طاقم طبي بشكل عام ( ممرضين - صيدلي - تسجيل دخول - فني مختبر) وحيث انه مستشفى علي مدار الساعه يجب توفير الطاقم الطبي بشكل أكثر لنسيبيت العمل وأخذ عدد أكثر من المرض وتقليل الجهد علي الطاقم الطبي وهذا ولكم مني جزيل الشكر والتقدير |
عزيزي العميل الأخ ابراهيم الزايد تحية طيبة و بعد اولا: لا شكر على واجب فهذ من صميم عملنا و هدفنا هو سلامة المرضى و رضى المراجعين . ثانيا: ردا على مقترحك بزيادة عدد الأطباء و باقي الطاقم الطبي و توفير الخدمات الطبية في باقي الأقسام على مدي 24 ساعة فمنذ افتتاح المركز و نحن نسير وفق خطة مدروسة وضعت من قبل ادارة مراكز الرعاية الصحية الأولية لتسيير المركز وفق احتياجات المنطقة والكثافة السكانية والاحصائيات اليومية و سوف يتم زيادة عدد الأطباء متى ما اقتضت الحاجة لذلك . كما اود ان الفت انتباهكم ان ما نواجهه من ازدحام في المركز و تأخر المواعيد هو وضع عام في جميع مراكز البحرين في الفترة الحالية بسبب ما نمر به من موسم بدء الدراسة وانتشار الانفلونزا الموسمة.
شاكرة لكم تفهمكم للموضوع |
MKHHC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-10075 | 9/28/2022 12:00:00 AM | 10/2/2022 2:09:43 PM | 10/2/2022 12:00:00 AM | ||||||
3679 | جهاد محمود فالح | 680170537 | 36567145 | الدكتورة في حجرة 7 سوء التعامل مع المرضى |
تم التواصل مع المراجع بخصوص الشكوى المقدمة منه على الدكتورة منى كمال في صندوق الشكاوي , حيث افاد انه قام بمراجعة مركز الشيخ سلمان الصحي بتاريخ 25/9/2022 وانه كان يعاني من اعراض الانفلونزا وان الطبيبة كانت تعامله بأسلوب اثار استيائه كما لم تطلب منه عمل تحليل للكوفيد لانه قام بعمله قبل يومين و في بادئ الأمر لم تقبل باعطائه اجازة مرضية ولا تحاليل لموعد عيادة الامراض المزمنة وعند توجهه لقسم السجلات وجد شهادة مرضية. اضاف المراجع انه شعر بالاستياء لمعاملتها له على هذا النحو. تم مراجعة سجل المريض فتبين وجود طلب مسبق لتحاليل عيادة الامراض المزمنة وتم تنبيه الطبيبه لتحسين أسلوب التواصل مع المرضى واهمية ذلك بالاضافة الى ضرورة اعطاء المريض حقه في العلاج والتحاليل حسب حالته الصحية و تم اعلام صاحب الشكوى بذالك و بدوره ابدى شكره وتقديره على اهتمام الادارة والتواصل الطيب معه كما ابدى شكره للطبيبتين د.امينه حسن ود.رجاء عباس وأشاد بتعاملهم الطيب واهتمامهم بالمراجعين والمرضى,وافاد بانه متنازل عن الشكوى تقديرا منه على تواصل الادارة معه . |
SSC | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 22-10-10822 | 9/25/2022 12:00:00 AM | 10/3/2022 8:40:54 AM | 9/28/2022 12:00:00 AM | ||||||
3680 | حسان الساعاتي | 710903162 | +971529950229 | التاريخ: 3 أكتوبر 2022. تحية طيبة وبعد ،،،،،، الموضوع : شكر الموظفة حوراء جمال مهدي، العميل: حسان الساعاتي، الرقم الشخصي / 710903162، رقم التلفون: +971529950229. بالإشارة الى الموضوع المذكور اعلاه فانه جاء العميل المذكورة بياناته أعلاه لمكتب إداري المركز و تقديم كلمات الثناء و الشكر للموظفة حوراء جمال لقيامها بتسهيل و تبسيط إجراءات العميل و مساعدته في الحصول على الخدمات. هذا ما لزم بيانه،،،وتفضلوا بقبول وافر التحية والاحترام ،،، |
نفتخر برسائل الشكر و التقدير التي تصل من المراجعين المترددين على المركز للموظفين، كما نثمن جهود الموظفة لتسهيل تقديم الخدمات للمراجعين |
HHC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 22-10-61879 | 10/3/2022 12:00:00 AM | 10/3/2022 9:21:35 AM | 10/3/2022 12:00:00 AM | |||||||
3681 | فيصل يتيم | 620017970 | 97334402311 | abdulla.s.94@hotmail.com | حطرت اليوم بتاريخ ٢٤ سبتمبر وكان موعدي الساعه ١٢ لاخذ ادويتي للسكر والضغط وغيرها بسبب حالتي الصحيه تضطر لاخذ جميع هذه الادويه وتم ادخالي على غرفه ١٤ متاخر عن موعدي والدكتور خبروني بعدم وجود هذه الادويه وتم صرف لي بعض منها مع العلم ان احتاج جميع هذه الادويه وعند ذهابي للصيدليه تم اكتشاف وجود الادويه وعدم مصداقية الدكتور لي |
تم التواصل مع مقدم الشكوى (فيصل يتيم) ذلك في حوالي الساعة 13:00 صباحا بتاريخ 3 اكتوبر 2022 , حيث تم الاستماع للشكوى التي طلب فيها النظر في موضوع عدم صرف بعض الأدوية له من قبل الطبيب اثناء زيارته لمركز انجنير الصحي يوم الأربعاء الموافق 24 سبتمبر 2022 . تمت مناقشة مقدم الشكوى بخصوص الأدوية التي يحتاج الى صرفها و تبين انه يتم صرفها من قبل أطباء الرعاية الثانويه و تبين ان المريض كان يستلمها من خارج البحرين (دولة الامارات) اثناء تواجده هناك سابقا. تم الاتفاق مع المراجع على تحويله الى العيادات المطلوبة بمستشفى السلمانية الطبي وذلك لتلقي تحويل بالادوية المطلوبه بعد المعاينة من قبلهم.
تم اطلاع مقدم الشكوى على هذه الاجراءات التي وافق عليها و شكر الاهتمام بشكواه. |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-41681 | 9/25/2022 12:00:00 AM | 10/3/2022 2:50:27 PM | 10/3/2022 12:00:00 AM | |||||
3682 | لا يوجد | لا يوجد | مستشفى يحتاج الى نضافة الحمامات جدا جدا وسخة وعند انتظار الدكتور لا يوجد كرسي يظل المريض بالساعات واقف |
لا يوجد رقم تواصل |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-10-31540 | 9/29/2022 12:00:00 AM | 10/4/2022 8:19:14 AM | 10/4/2022 12:00:00 AM | |||||||
3683 | عبدالوهاب حسن | 35999198 | الدكتورة غير محترمة وتتكلم بقلة ادب ، الرجاء انتخاذ الاجراء الازم معها |
لقد تم الاتصال بلمريضه 990604624 و واشتكت من اسلوب الطبيبه نيفين من المعامله و لقد تم تنويه الطبيبه |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-10-82812 | 9/30/2022 12:00:00 AM | 10/11/2022 8:49:26 AM | 10/10/2022 12:00:00 AM | |||||||
3684 | منيرة محمد | 37233372 | الموضوع شكوى على طبيب عام غرفة رقم 12 الفترة المسائية تم الدخول على الطبيبة الساعة 3:28 في حال تشخيص حالتي قمت بطلب من الطبيبة استفسار عن نتائج الفحص التي قمت بها بالسابق فقالت لا استطيع ، يجب أن تأخذي موعد آخر لان لدي فقط خمس دقائق لكل مريض فقلت لها بان الاطباء الاخرون يأخذ وقته مع المريض فقلت لها بأن موظفه خدم وهي للمراجعه وبأني موظفة خدمات وهي للمراجع وبأن استلم راتب على هذا فقلت لها وانت كذلك بأن تعطي المريض حقه وهذا حقي فقالت بأنها آتيه من مركز آخر |
فيما يخص الشكوى المرفقة نفيدكم علنا بأن المريضة المذكورة حضرت شخصيا لتقديم الشكوى حيث أوضحت بأنها حضرت للعلاج بالمركز بتاريخ 3/10/22 و الطبيبة أخذت التاريخ المرضي وقامت بعمل الفحص السريري وبعدها طلبت من الطبيبة أن تقرأ لها نتائج الفحوصات المخبرية فاعتذرت منها الطبيبة حيث أن الوقت لايسمح لمناقشة النتائج مما أدى الى استياائها وبعد الرجوع للطبيبة المعنية ( د.مروة فائق ) أوضحت بأنها قامت بمعاينة المريضة على أكمل وجه حيث أنها كانت تشتكي من مشاكل متعددة و استغرقت مدة الفحص والاستشارة أكثر من 20 دقيقة و الطبيبة تأخرت على المواعيد التي تليها فحين طلبت المريضة الاطلاع على نتائج الفحوصات الروتينية وجهتها الطبيبة لأخذ موعد جديد حيث أن وقت الاستشارة للموعد الحالي قد انتهى و تسبب في استياء المرضى اللاحقين للمريض المعنية نتيجة تأخر مواعيدهم وبعد الرجوع للملف الالكتروني للمريضة فعلا تبين علاجها من مشاكل متعددة خلال الاستشارة و مدة الاستشارة تقارب ال20 دقيقة ( مدة الاستشارة الروتينية 8 دقائق لكل مريض) تم الشرح للمريضة بأن الطبيب لديه وقت محدد ( 8 دقائق لكل مريض) يجب الالتزام به و أن في حال لم يسمح الوقت لانهاء جميع المشاكل خلال الاستشارة فبالامكان أخذ موعد في يوم اخر لمتابعة العلاج.
كما تم توجيه الطبيبة لضرورة مراعاة التواصل الصحيح و تجنب الجدال مع المرضى.
هذا مالزم توضيحه و لكم جزيل الشكر |
MJK | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-10-88628 | 10/3/2022 12:00:00 AM | 10/25/2022 10:29:59 AM | 10/4/2022 12:00:00 AM | |||||||
3685 | Hussain Kashkool | 940203502 | 97336045452 | kashkool1994@gmail.com | السلام عليكم ورحمة الله وبركاته انا يوم أمس ذهبت إلى مستشفى كانو الكائن في مدينة حمد دوار 17 بحدود الساعة 11 عشر مساء بسبب مرض ابنتي وقد دخلنا المعاينة وتم تحويل ابنتي إلى حجرة 9 ولكن تم الانتظار لمدة طويلة والدكتورة التي بداخل الغرفة لم تقم بنداء اي اسم فقط من يطرق الباب اولا يدخل اول ولا تلتزم بالمواعيد وهناك الكثير من من اتو بعدي ودخلو قبلي لأنني احمل الطفلة واتحرك بها لكي تهدأ وعند دخولي على الغرفة سؤالي عن سبب التأخير وعدم استخدام النداء بالاسماء قالت اعطني بطاقتها وبناديها بعدين يعني انتظر مرة ثانية مع ان الكمبيوتر شغال والسستم شغال ولما قلت لها انا انتظر الموعد من مدة واحين ارد انطر اكثر ما وافقت فقامت بنداء حارس الأمن اسم الدكتورة حنان عبدالله ومستشفى كانو دوار 17 |
السلام عليكم لقد تم الاتصال بلمريض و تبين انه طفلته كانت تعاني من حراره عاليه و تصنيفها كان اصفر... وكان مستاء من الانتظار.. لقد تم شرح آليه التصنيف للمريض و مده الانتظار لكل لون.. لقد تم اعلام الطبيبه حنان بلمشكله و المرفق رد الطبيبه شكرا |
MJK | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-96008 | 10/2/2022 12:00:00 AM | 10/4/2022 9:00:17 AM | 10/4/2022 12:00:00 AM | |||||
3686 | مها عمر | 951006193 | 97339752252 | Maha.e1910@gmail.com | السلام عليكم ورحمه الله وبركاته نشكر الدكتوره خاتون جعفر احمد بمركز صباح السالم الصحي (ام الحصم) جزيل الشكر على خدمتها المتميزه مع المرضى وعلى كل ما تقدمه من دعم ولطف وتقدير ورعاية تامة لجميع الحالات التي تشرف على علاجها. |
عميلنا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم.. ونؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع، لقد تم إيصال الشكر للطبيبة خاتون جعفر، شاكرين ثقتكم بخدماتنا وتعاونكم وتواصلكم معنا عبر برنامج تواصل |
SKC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-28767 | 10/5/2022 12:00:00 AM | 10/5/2022 11:39:24 AM | 10/5/2022 12:00:00 AM | ||||||
3687 | Husain Helal | 941103749 | 97332224087 | husainhelal@gmail.com | حضرت بتاريخ ١/٦/٢٠٢٢ ٧:٣٠ مساء مركز محمد جاسم كانو الصحي. حيث كنت اعاني من اعراض كورونا. ارجو النظر في تحسين الخدمة في هذا المركز بالذات (محمد جاسم كانو) حيث يكون دائما مزدحم ولايوجد اهتمام في المريض. حالتي قد تكون اعتيادية ولكن هنالك كبار في السن يجب ان لا يتعرضوا لنفس طريقة المعاملة هذه. |
فيما يخص الشكوى المرفقة فقد تم التواصل مع السيد حسين هلال والذي أوضح بأنه قد حضر للمركز ولم يتلقى العلاج المناسب لحالته وقد تم التواصل مع الطبيب المعني وتنيبيهه لضرورة القيام بفحص المريض وتشخيصه على أكمل وجه و تثيت جميع تفاصيل الفحص في الملف الالكتروني للمريض كما تم توجيه الطبيب لضرورة التواصل الصحيح مع المرضى وشرح الخطة العلاجية لهم.
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MJK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-03253 | 6/5/2022 12:00:00 AM | 10/6/2022 9:04:08 AM | 6/8/2022 12:00:00 AM | |||||
3688 | Rana | 821000969 | 39778855 | ranajuma7@outlook.com | الشكوى ضد د. منى عبدالقادر يوسف أبو السعود مصرية الجنسية في مركز المحرق الصحي. تاريخ ٢٥-٥-٢٠٢٢ قام الكتاب بحجز موعد لي مع د. منى لأني مريضة. لكن منذ |
تم التواصل مع والدة المراجعة رنا حيث بينت إن إبنتها راجعت د منى بحسب مضمون الشكوى و تاريخها و إن الطبيبة لم تحسن التعامل مع المراجعة و قالت لها ان هي الطبيبة (د منى) وليس إنتي المقصود بها المراجعة علما بأن المراجعة رنا أيضا طبيبة بمستشفى السلمانية الطبي و لكن استاءت من اسلوب الطبيبة في التعامل مع حالتها.
كما بينت والدة المراجعة بحسن تعامل بعض الاطباء و سرعة استجابتهم لمتطلبات المرضى و المراجعين و التعامل بإحترام و شكرت في الطاقم الطبي من قسم المختبر و السجلات و د زينب و د هيفاء و شكرت على سرعة الرد و التعامل مع الشكوى و إتخاذ الإجراء للشكوى المرفوعة.
كما تم رفع الموضوع و مضمون الشكوى للطبيبة المعنية و تنبيهها بحسن التعامل مع المراجعين و إختيار العبارات اللائقة و احترام وجهات نظرهم و تقبل رأيهم بصدر رحب . |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-19203 | 6/7/2022 12:00:00 AM | 10/6/2022 9:45:36 AM | 6/7/2022 12:00:00 AM | |||||
3689 | ازهار ياسين | 940702525 | 97333454691 | لقد تم تشخيص والدتي بمرض السكري منذ فترة طويلة وصرف لها الأدوية الحبوب وبعدها بفترة تم تحويلها الى عيادة السكر معا دكتور جميل تابعه لمركز يوسف انجنير وتم صرف لها الأبر تقريبا منذ شهر 2 معا العلم لم يتم تعليمنا كيفية استخدام نسب الأبر وطريقة تصرف في حال ارتفاع سكر وبعدها نسبة السكر اصبحت مرتفعة دائمه مما أدى الى ذهاب مره أخرى وزيادة جرعة لها في شهر رمضان وتقسيم الأبر على الوجبتين ومن بعد رمضان إلى الأن لم نستطيع اخذ موعد او حتى سؤال دكتور عن كيفية استخدام الأبر في الوضع طبيعي مما أدى الى استخدام الابر الانسولين قبل وجبة الفطار و ابرة المنظم بعد الفطار و والأنسولين قبل العشاء واستطعت اخذ موعد بعد شهر تمام في 16/6/2022 وتفاجات اليوم باتصال من المركز يفيد بتأجيل الموعد الى 4/9/2022 من المسؤول عن نسبة ارتفاع السكر الدائم تصل الى 23.8 وعن تأجيل المواعيد المتكررة وعدم الحصول على موعد الا بعد اشهر وعدم شرح التام الى الأبر وارتفاعه المديم يرجى التواصل لضرورة او يرجى تقديم الموعد 33454691 |
السلام عليكم ورحمة الله وبركاته ردا على الشكوى المقدمة من زوجه ابن المريضة زينب عبد العزيز الرقم الشخصي ٦١٠٠٧٥٤٦٢ فقد تبين ان المريضة تتابع في عياده السكر المركزيه مع الدكتور جميل ناصر
وقد تم معاينتها تاريخ ٢٠ مارس ٢٠٢٢ وتاريخ ٤ ابريل ٢٠٢٢ وقد بدأ معها جرعات الأنسولين وقد نصحهم بالمتابعه بعد اسبوع من بدأ الجرعه وموعدها القادم للمتابعه بتاريخ ١٩ يونيو وليس ١٦ يونيو كما هو مكتوب في الشكوي وتابعت موضوع تاجيل المواعيد في هذا اليوم ولن يتم تاجيل اي موعد في هذا اليوم وشرحت لزوجه ابنها ان عياده السكر المركزيه هي عياده تخصصيه روتينيه وليست عياده طوارئ وفي اي وقت اذا كان هناك ارتفاع خطير او اعراض مقلقه فيمكنها مراجعة اي من العيادات العامه في المركز
وقد تم الاتفاق معها ان تقوم بمراجعة الدكتور جميل ناصر يوم ٣ يونيو ٢٠٢٢ الفترة الصباحية
وشكرا من الدكتورة أمينه البلوشي رئيس مجلس إدارة مركز يوسف انجنير الصحي
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YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-63320 | 5/31/2022 12:00:00 AM | 10/6/2022 9:50:11 AM | 6/1/2022 12:00:00 AM | ||||||
3690 | Layla Almooji | 811102149 | 97332122002 | laylaalmooji1981@gmail.com | السلام عليكم و رحمة الله و بركاته توجهت الى مركز الشيخ عبدالله بن خالد الصحي تم تحديد الموعد لدى دكتورة موزة في الساعة ٨ونصً ص و قد اخبرتني موظفة قبل التوجه لدكتورة بيوم الخميس توجه لقسم استقبال لاعطائي ارشادات و بالفعل بيوم الخميس الموافق ٢/٦/٢٠٢ توجهت الى مركز الصحي المذكور اعلاه و عند استقبال قلت لها انا متواجده حاليا بسبب لدي موعد لدى دكتورة موزة كوني لدي امراض مزمنه و ارغب ايضا باعطائي تطعيمات الخاصة لحجاج و طلبت مني الموظفة في استقبال بالتوجه الى قسم المعالجة و بالفعل توجهت الى قسم المعالجة و اخبرتني احدى ممرضات بان يجب ان ادخل الى غرفة الطبيب اولا و بالتالي توجهت مرة اخرى الى قسم استقبال و اخبرتها بالموضوع مرة اخرى و يجب ان ادخل على طبيب و فحينها قالت لي توجهي الى قاعه الانتظار لغرف الاطباء و قامت الدكتورة موزة بمنادتني و دخلت الى غرفتها و اخبرتها باني لدي امراض المزمنه و اخذ دواء كايبرا الخاص بالصرع و لدي ورم في الغده النخامية و اخذ ادوية و رفضت حتى اطالع على ادويتي كانو برفقتي و قامت علي بالضحك و استهزاء ضيعتي وقتج و قلت لها انا حضرت لتطعيمات و خرجت من غرفتها توجهت لاخذ تطع |
بالإشارة الى شكوى المريضة ليلى رجب عباس CPR: 811102149
فقد تم الإتصال بالمريضة ومعرفة تفاصيل الشكوى حيث ان المريضة دخلت على الطبية واخبرتها في البداية عن حاجتها لتقرير يوضح انها تعاني من مرض الصرع والأدوية التي تستخدمها فردت عليها الطبيبة بعد الإطلاع على ملف المريضة في I-Seha ان التقرير يجب ان يصدر من الطبيب المعالج في مستشفى قوة دفاع البحرين حيث ان المريضة تتباع وتستلم الأدوية من هناك.بعد ذلك قالت المريضة انها على علم بذلك ولكن جاءت من باب التجربة اذا ممكن عمل التقرير من المركز. بالرجوع الى الطبيبة قالت انها وضحت للمريضة الطريقة الصحيحة للحصول على التقرير من غير التلفظ بالكلام المذكور في الشكوى وكانت هناك طبيبة متدربة موجودة كذلك في الغرفة. لقد قمت بتوضيح الأمر للمريضة وتفهمت سوء الفهم الذي حدث وشكرت على حرص المركز لمتابعة شكوى المرضى. |
SABKAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-20596 | 6/2/2022 12:00:00 AM | 10/6/2022 11:38:09 AM | 6/7/2022 12:00:00 AM | |||||
3691 | يسرية جاسم سوار | 33733244 | لم تعالج ابنتي ولم تكتب لها ورقة للمختبر ، موعدي 11:39 دخلت الساعة 12:00 ولم تعالج ابنتي عند دكتورة سارة مهدي ، لم تطبق قانون النظام كان وقتنا وتدخل مريض غير وقته |
تم التواصل مع المراجعة و قد قررت سحب الشكوى أما بخصوص رد الطبيبة فكان كالتالي: Regarding the last call conversation with the deputy Doctor in charge on 06/Oct/2022 at noon is about an issue received from a mother who came with her daughter for an appointment (MJK Health Centre).
I'm Dr Sara Mahdi, assigned for a general clinic on Thu 06/10/22 from 07:00 to 14:00. There were yellow cases in between from triage along with many seasonal flu cases.
I was punctually in my clinic treating all patients with ease. All appointments were on time with no delay. If we see or hear no response we call the next patient to keep the system going. Although yellow and emergency cases were manageable, some patients were coming twice with an urgent X-ray and lab review. Fortunately, all my patients were very satisfied.
During my consultation with a patient at 11:55, I heard constant chattering outside my door. As it got louder, I popped out to find a mother in fury. She kept complaining about the health centre system as well as having her appointment delayed since yesterday, which was only for lab tests. I warmly greeted her inside - to see what was going on - as soon as I finished with the last patient. The mother instantly refused to come in.
Her daughter came in very calm.I ordered her daughter's dermatology laboratory for a private with Dr Hussain Jumaa and I ordered her mother's NCD lab even without her attendance (Appointment timings: 11:39/ 11:47 respectively). Meanwhile, her mother made a nonsense racket outside.
Throughout seeing my patients, her daughter attempted to get her mother's attention. While her daughter was beside me, her mother opened the door after about 20 minutes, offensively yelling at her daughter. Although I never had a chance to properly treat her, she was accusing me of things I already did (lab test). I politely told her to come in but she furiously slammed the door and left with no apologies at all!
I later knew that the mother and daughter were not in the waiting area during the calling over the intercom. She can easily miss her appointment by standing next to the doctor's corridor while also disturbing others nearby. Adding to this, she crossed the security station.
Earlier the day, I instructed security to cooperate if any patient is disturbing; I told them not to hesitate and contact me anytime. Besides, any missed appointments will be warmly welcomed until the end of my duty.
Dr Sara Mahdi Hasan CPR: 820505900 Consultant family physician MJK Health Centre |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10899 | 10899 | 22-10-44482 | 10/6/2022 12:00:00 AM | 10/11/2022 12:04:49 PM | 10/11/2022 12:00:00 AM | |||||||
3692 | Najma Askar | 600121712 | 97339664343 | حبيت اشكر مركز حمد كانو على سرعة استجابتهم وحسن معاملتهم مقدمة المقترح: نجمة عسكر |
عملينا العزيز، يسعدنا دوماً تلقي مقترحاتكم.. ونؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع، حسب الأدلة الإرشادية المعمول بها يجب تحويل الجروح في الأصابع إلى الرعاية الثانوية وذلك للتأكد من عدم تعرض الأعصاب أو أوتار الأصابع إلى أي قطع، لذا تم تحويل الحالة إلى قسم الطوارئ لضمان سلامة المريضة مع العلم بأننا بصدد تدريب أطبائنا على علاج هذه الحالات في المراكز الصحية في المستقبل القريب، شاكرين ثقتكم بخدماتنا وتواصلكم معنا عبر برنامج تواصل. |
HKC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-86927 | 5/30/2022 12:00:00 AM | 10/6/2022 12:48:24 PM | 5/30/2022 12:00:00 AM | |||||||
3693 | Yunis Almutawa | 780806514 | 97333137112 | younisalmutawa@yahoo.com | في يوم الاحد الماضي توجهت بصحبت ابنتي البالغة من العمر سبع سنوات الى مركز الشيخ جابر بعد أخد موعد لها مع الدكتورة سلوى السماك ولاكنا وصلنا الى غرفة الدكتورة متأخرين فرفضت الدكتورة الكشف على الطفلة رغم شرحي لها بأن الطفلة تعاني من القيئ الشديد لذلك أطررت لاخدها لدورة المياه مرات عدة ولاكنها اصرت على ان نتوجه لأخد موعد أخر رغم انها ترى الطفلة أمام أعينها تعاني من الغثيان والحرارة والقيئ و حيث انها بالكاد تستطيع الوقوف فأمتثلنا لأمرها وتوجهنا لموظف حجز المواعيد وعند رؤيته للطفلة قام بتسجيل موعد أخر،وبعد أخد الموعد توجهنا لغرفة الدكتورة السماك فستأذناها بالدخول ولاكننا فؤجئنا مرة أخرى بطلبها منا الإنتظار رغم حالة الطفلة الواقفة أمامها فخرجنا من غرفتها وانتظرنا ما يقارب ال٤٠ دقيقة خلف بابها فلم يدخل مريض واحد عليها من الساعة ٩ وال ٢٠ الى ١٠ صباحا وبسبب تردي حالة الطفلة وشعورها بالغثيان خرجنا من المركز من غير علاج. انه هده الدكتورة قد ضربة بعرض الحائط الأمانة والقيم الإنسانية لمهنة الطب بتصرفها هذا الدال على عدم الاكتراث بالأرواح وإنني أسف لكتابة هده الشكوى ولاكن هدا واجب وطني على كل مواطن |
بالرجوع الى الطبيبة المعالجة ذكرت التالي: وجب التنويه بانه موعد الطفلة كما يظهر في الاي صحة الثامنة والنصف صباحا ولم يات الوالد معها الا بعد ساعه من انتهاء الموعد فاخبرته بانه وفقا لقوانين المركز فان التاخير لمدة ساعة يستوجب اخد موعد جديد فذهب للسجلات وتم اخد موعد جديد وقامو باعطائهم موعد على الثانيه والنصف فطلب مني الاب ادخالها قبل الثانيه والنصف فلم اتفوه حتى بكلمة لن اعاينها اخبرته بدقة لدي بعض المواعيد واصحابها ينتظرون منذ فتره اذهب لقاعة الانتظار ساسعى جاهدة لادخالك باقرب وقت حالما انتهي فتلفظ علي بالفاظ غير لائقة كالتالي : انتو معقدين وانتو غير متعوانين ال،،،،، مع العلم الطفلة لم تصنف حتى كحالة طارئة. و بالرجوع الى الملف الالكتروني للطبيبة تبين ان موعد المريضة الساعة 8:19 ثم اعطي موعد اخر الساعة 14:30 وخلال الفترة من 9:20 الى 10:00 تمت فتح و تدوين 3-4 ملفات مرضى (من قبل الطبيبة ) . و من قبلنا عند التواصل مع صاحب الشكوى , تم شكره على ابداء ملاحظاته, واخباره بالرد و انه تم تحويل جميع الملاحظات المذكورة الى الطبيبة المعالجة وانه في الحالات الطارئة يمكن التوجه الى ممرضة التصنيف مباشرة بحيث تقيم الحالة و يتم التواصل مع الطبيب المعني من قبل الممرضة. هذا ما لزم توضيحه. |
SJC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-53594 | 10/4/2022 12:00:00 AM | 10/6/2022 12:57:54 PM | 10/6/2022 12:00:00 AM | |||||
3694 | حوراء اسماعيل | 840503210 | 97338373779 | binghareeb2@gmail.com | حجزت موعد منذ الصباح للساعة 4ونص عصرا دخلت على الدكتورة غادة منصور في مركز الكويت الصحي بعد ان طاف على موعدي نصف ساعة فجاءها اتصال واجابت عليه بينما انتظر بالغرفة ومن ثم فحصتني في اقل من دقيقة وقالت انتهينا اذهبي للصيدلية فأخبرتها بأنني لم انتهي ولدي عارض صحي اخر وكنت اشتكي من الم في الظهر منذ ايام ولكنها لم تستمع لشكواي وقالت نحن هنا فقط للحالات الطارئة ولم تتريث وعاملتني بفضاضة وقالت انتهى الوقت وقامت فتحت الباب وادخلت مريض اخر وانا لازلت بالغرفة علما انه لم يتم مرور اكثر من 7 دقائق على اعلى تقدير وكذلك موظفة الاستقبال ليلى الماجد سألتها بكل احترام عن رقم غرفة الدكتورة واجابتني بفضاضة وقالت بأسلوب امر نزلوا برنامج صحتي عشان مو تعرفون غرفة الدكتورة وما ترجعون لنا مل مرة وتتعامل مع المراجعين بأسلوب سيء وبصوت عالي |
تم التواصل مع مقدمة الشكوى حوراء اسماعيل من أجل استيضاح تفاصيل الشكوى و ذلك ظهر يوم الاحد تاريخ 29 مايو 2022. تم أخذ حيثيات الشكوى من الطرف المراجعة و من ثم تم التواصل مع الطبيبة المعنية التى بينت رغبتها بالقيام بواجبها الطبي على اتم وجه و اعطاء شكوى المراجع حقها و هو الشئ الذي لا يمكن تحقيقه بوجود أكثر من شكوى خلال المراجعة الواحدة و انها طلبت من المراجعة الحضور في اليوم التالي من اجل فحص الشكاوى الأخرى الغير طارئة, كما ان الطبيبة بينت اسفها لعدم قدرتها على انهاء الاستشارة الطبية من غير ايذاء مشاعر المراجعة كما بينت انها قامت فيما بعد بالاتصال هاتفيا في نفس اليوم للمريضة للأعتذار عما حدث و الطلب من المريضة بالحضور حينما تسنح لها الفرصة للاستشارة الطبية حيث ترنوا الطبيبة لتقديم افضل الخدمات للمراجعين. تم بعد ذلك الاتصال بالمراجعة هاتفيا التى بينت تفهمها و اكتفائها بالاجراءات و طلبت عدم تصعيد موضوع الشكوى حيث انها تعرف بأن الطبيبة المعنية ذات صيت جيد و كفاءة مشهود لها و ذلك ما لزم و لكم منا خالص التحيات د يوسف ال نوح الطبيب المسؤول مركز الكويت الصحي |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-16339 | 5/26/2022 12:00:00 AM | 10/6/2022 1:40:27 PM | 5/29/2022 12:00:00 AM | |||||
3695 | Abdulsalam JASIM | 801108039 | 97339322688 | neg911@gmail.com | عدم وجود مواعيد في مركز بنك البحرين الوطني بالدير دخلت على برنامج صحتي في الساعة الساعة الخامسة صباحا اليوم ٥ اكتوبر ٢٠٢٢ ولا توجد مواعيد لهذا اليوم توجهت للمركز الصحي ولا توجد مواعيد تم اخباري بالحضور الساعة ٢ ظهرا لتسجيل موعد لا يوجد أطباء كفاية بالمركز الصحي فهو يغطي سماهيج والدير وديار المحرق ونعاني من عدم وجود المواعد وضغط شديد على المركز الصحي الرجاء زيادة عدد الاطباء وزيادة المواعيد |
تم التواصل مع صاحب الشكوى بخصوص انتهاء المواعيد في فترة مبكرة ووان لديه مقترح بزيادة عدد الأطباء في المركز خصوصاً مع زيادة عدد المرضى التابعين له توافر عدد كافي من الأطباء في المركز تم ايضاح طرق التسجيل المتاحة عن طريق الكول سنتر والأونلاين والحضور الى المركز وأهمية الحجز المسبق في حال الحاجة الى موعد وفكرة برنامج اختر طبيبك والتصنيف وتقبل المريض الموضوع |
NDC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-32291 | 10/5/2022 12:00:00 AM | 10/6/2022 2:10:22 PM | 10/6/2022 12:00:00 AM | |||||
3696 | فداء زهير | 971208638 | 97366995029 | fedaa_zuhair@outlook.com | سلام عليكم و رحمة الله و بركاته.. اليوم عند بنتي موعد في مركز الصحي جاسم كانو رحت للموعد دكتوره كنت عليها فحصت بنتي بس ما تكلمت شي شنو في جاهله او شنو ادويه من حقي اعرف شفيها بنتي و شنو ادويه ممكن تتحسس من بعض ادويه و لكن لم تتكلم و قالت فقط خلاص روحي صيدليه يوم رحت عند مسؤله دكاتره تقول مشكله جايه حقها ما تستدعي هل طبيعي شخص يروح مستشفى يتعالج و يطلع ولا كأنه رايح مستشفى و يأخذ ادويه مايدري شنو هي هذا مقبول لا توجد معامله عدله لا من ناحيه دكاتره ولا مسؤله عنهم اذا اسلوب مسؤله صوت عالي و طلعنه غلطانين و دكتوره ما تقول شي شنو يسوي واحد للعلم ماعرف اسم مسؤله بس دكتوره دشيت عليها في البدايه عليها كان اسمها د.هبه طالب . ماتوقع اي شخص بيقبل هل تصرف حق اطفاله . |
تعقيبا على شكوى ام المريضه لقد جائتني المريضه يوم الخميس تاريخ ٦ اكتوبر ما بين الساعه ١٢ الى ١٢ ونص ظهرا تشتكي من الطبيبه هبه طالب بعدم شرح الطبيبه لأم المريضه حاله ابنتها. لقد استقبلتها في العياده .. و لقد تكلمت معها بكل لباقه واحترام و قلت لها ( انه المواعيد خلصت و اقرب موعد بعد الساعه الثانيه ظهرا في حال تريد ان تأخذ موعد آخر للمعاينه ولكني عرضت عليها اني سأكلم الطبيبه هبه لكي لكي لا تتعطل) و بلفعل كلمت الطبيبه وطلبت منها ان تشرح للأم حاله البنت عن طريق الهاتف امام الام و ابنتها و ذهبت الام وابنتها الى الطبيبه في الحال و تلقت الخدمه المرجوه.. ولكني تفاجأت بأن الام كتبت انه المسؤوله تكلمت بصوت عالي!!!! انا لم اتكلم بصوت عالي و لكن بسبب وجودي في مؤسسه خدماتيه و في وسط ازعاج المراجعين يحتم علي انا اتكلم بصوت واضح و ليس عالي … تكلمت مع الام يوم الخميس و عندما سألتها اذا قمت بلصراخ عليها . قالت لا.. سألتها اذا قدمت لها الخدمه المرجوه منها في اقل من ٥ دقائق.. قالت نعم و لكنها نست ان تكتب في الشكوى |
MJK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-97692 | 10/6/2022 12:00:00 AM | 10/10/2022 11:54:28 AM | 10/10/2022 12:00:00 AM | |||||
3697 | Salah Alyazeedi | 890911355 | 97337722383 | salahbinabdulla@gmail.com | السلام عليكم زوجتي حامل ومواعيدها كلها في مركز مدينة حمد الصحي دوار 2 لا عطونا وزن الياهل وقالوا الطفل في عنق الرحم وعطونا موعد بعد موعد ولادتها وللاسف في موعد ولادتها في السلمانيه قالوا الجنين بالعرض وموب في عنق الرحم وتحولت للعمليه القيصريه والي في السلمانيه منصدمين اشلون ماعطونا معلومات عشان نتدارك الوضع لان في حلول كانوا يقدرون يتخذونها عشان ماتصير الولاده عملية قيصريه وشنوا كان الهدف من الموعد الي بعد الولاده وكان العذر المواعيد ممتلئه للاسف هذي اول مولود لي ماتوقعت تتحول الفرحه الى ضيق . |
تم التواصل مع المراجع و شرح جميع ما ورد في شكواة حيث تم إخباره بأنه من خلال الملف الالكتروني للمراجعه (زوجة صاحب الشكوى) تبين بأنه من خلال الفحص السريري بأن وضع الطفل طبيعي و اللذي بينه أكثر من طبيبه تم الدخول عليها اثناء المتابعة. و تم الشرح بأن هناك احتمالية واردة لحركة الطفل داخل الرحم في حالة عدم استقرار وضع الرأس. و شكر المراجع التواصل و الاهتمام بموضوع الشكوى كما بين تفهمه للوضع. |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-20917 | 10/4/2022 12:00:00 AM | 10/10/2022 12:05:58 PM | 10/10/2022 12:00:00 AM | |||||
3698 | كبرى نعمه | 960404406 | 97338389908 | اليوم زرت الدكتوره دلال العثمان غرفه ١٢ في مركز محمد جاسم كانو - اعاني من الم حاد فالمعده، الم فالبلعوم و امساك مزمن. تعامل الدكتوره جدًا سيئ ،طريقتها بالكلام ونبرتها حاده ما عطتني فرصه اشرح حالتي وضلت تردد تبين شي بعد قلت لها اي فحصي الم بلاعيمي نادتني اروح لمكتبها عشان تفصح بلاعيمي وانا واقفه وقالت لي مافيهم شي. بالنسبه لألم معدتي وهو السبب الاساسي لزيارتي المركز عطتني شراب الحموضه فقط واللي اعاني منه ليس حرقان المعده وانما الم. |
لقد تم الاتصال بلمريضه يوم الخميس الموافق 6/10/2022 و ابدت استيائها من اسلوب الطبيبه و من عدم اعطائها لحبوب المعده. ولقد تم الاعتذار من المريضه و تم شرح لها في حال عدم توافر حبوب المعده.. يوجد هناك بدائل من الصيدليات و اعطائها بعض النصائح لتخفيف الم المعده |
MJK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-13848 | 10/5/2022 12:00:00 AM | 10/10/2022 12:12:01 PM | 10/10/2022 12:00:00 AM | ||||||
3699 | Mryam Alzamel | 940100380 | 97333101074 | memalzamel9@gmail.com | مركز حمد كانو الصحي ، الدكاتره الي يشتغلون فيه ما يحترمون احد كل م احد كلمهم قامو يصارخون عليه ، وم يأدون واجبهم عدل ، اذا كانو مو قد ضغط المرضى ليش يداومون ! وبالخصوص دكتور عزة ، انروح ندش علييه اكلمه بالهداوه يقعد يصارخ اهوه طبيب مناوب ملزوم يدخل المرضى ويفحصهم انا اطالب بحقي . |
تم التواصل مع الرقم المذكور لمقدم الشكوى 33101074 و لكن الرقم مغلق. تم الاتصال اليوم الخميس 12 مساءا و 1:30 مساءا و اليوم الاثنين الساعه 8:30 صباحا و 1:00 مساءا الا ان الرقم لا زال مغلق |
HKC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-79627 | 10/2/2022 12:00:00 AM | 10/10/2022 1:49:10 PM | 10/10/2022 12:00:00 AM | |||||
3700 | منى حسن علي | 37217105 | تشخيص خاطيء لحالة ابنتي حيث ان الدكتوره اخبرتني بان عينها سليمه واليوم التالي ذهبت خاص واخبروني بتمزق عميق في القرنية |
تم التواصل مع المريضه من قبل نائبة رئيس مجلس الادارة والتواصل مع الطبيبه المعالجه في المركز وتوجيه الطبيبه لعمل تحويل للطواريء للطفلة لان عينها تحتاج تحويل لقسم مختص |
JHC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-10-56028 | 9/14/2022 12:00:00 AM | 10/11/2022 8:56:55 AM | 9/18/2022 12:00:00 AM | |||||||
3701 | Mohammed Nama | 950308161 | 97337100200 | mohamedhabib7897@gmail.com | دكتور اسمه حسن العرادي ف غرفه رقم ١ ف مستشفى الحد انا رحت المستشفى معاي اكثر من مشكله و خبرتهم احتاج سيلان مع سيلان البندول لان الم عندي خلو السيلان و خبرتهم ٤ مرات احتاج الدكتور و انا ع السرير الدكتور ما يبي يجي و لما رحت له يصرخ علي روح مستشفى الملك انا ما بسوي لك شي قلت له انت حتى ما سألتني شنو تعاني من مشاكل صحيه و تكلمني كأني شحات عندك ه الكلام غير مقبول انا مواطن و لي حق |
تم التواصل مع المريض وشرح حقوق و واجبات المريض و تم توضيح الموقف و ملابساته و الاستسماح من الطرفين. |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-10978 | 10/10/2022 12:00:00 AM | 10/11/2022 9:42:26 AM | 10/11/2022 12:00:00 AM | |||||
3703 | دلال عبدالله | 820807001 | 97336880455 | dalalabdulla5@gmail.com | دائما يتكرر معاي مثل هذا الموقف في مستشفى حمد كانو الرفاع بخصوص فتره الانتظار والمواعيد يا يكون الموعد بعد ٥ ساعات او يكون الي يوم ثاني في هذي الحاله يجب ان يوفرون دكاتره عشان يقللون فتره الانتظار في ناس ماعندها ميزانيه تروح عياده خاصه بغض النظر عن بعض المستشفيات كمثال مستشفى انجنير مدينه عيسى فتره الانتظار كلها على بعضها من ربع الي ٢٠ دقيقه الرجاء النظر في هذي المشكله |
تم التواصل مع مقدمة الشكوى (دلال عبدالله ) يوم الثلاثاء 11-10-22 الساعه 11:45 صباحا و بعد الاستفسار عن تفاصيل الشكوى و مراجعة الارقام الشخصية لابنة المريضة (18 سنة )و حالة التصنيف ( الاصفر ). تبين أن المريض ق حضر الي المركز في الساعه 2:45 مساءا و كانت الشكوي موجههة بشكل عام لمدة انتظار طويلة على الرغم من تصنيف المريضة. حيث حضرت المريضه لموعد لابنتها 2:45 و تم انتظرت الي 4 مساءا دون ان تستدعيها الطبيبة مما ادى الى ذهاب المريضة بعد ان تعبت من الانتظار
تم الشرح للمريض الية المتبعة للتصنيف و ان المواعيد خاصة في الفترة المسائية قد تكون بعيد احيانا كونه مركز يعمل على مدار الساعه الا ان تم التعامل مع حالتة بكل مهنية و تم معاينتهم حسب السياسات و الاليات المتبعة للتصنيف. و تم التأكيد ان المركز و ادارته مستمرة في مواجههة التحديات من ناحية بُعد المواعيد و تسهيل الحصول على الخدمة الصحية بكل يسر و. كما تم ابار المريض عن مجالات اخرى قد تسهل عليه الانتظار فترات طويلة منها حجز الموعد عن طريق برنامج صحتي اون لاين او اخذ موعد عن طريق خدمات التطبيب عن بعد.
الختام أثنى مقدمة الشكوي على الاهتمام من قبل مجلس ادارة مركز حمد كانو بشأن سرعة الاستجابة للشكوى المقدمة و الخدمات الصحية المتواصله على مدار الساعه.
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HKC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-68935 | 10/11/2022 12:00:00 AM | 10/11/2022 2:05:56 PM | 10/11/2022 12:00:00 AM | |||||
3704 | Fahad Albuhairi | 96051137 | 97333977681 | fahad.33977@gmail.com | تم اخذ موعد في مركز الشيخ عبدالله بن خالد ال خليفة تم تأخيري من قبل الدكتور والتعامل السيء مع المرضى |
تم التواصل مع المراجع وتم إبلاغه بان الطبيب قام برؤيته قبل الموعد بعشرين دقيقة. اما عن طريقة العلاج فان الطبيب قام بما رآه ضروريا في الحالة اما بالنسبة لسرعه ادخال المريض تم ابلاغ المراجع بان كل طبيب تختلف قائمته من يوم الي اخر وتختلف المدة التي يرى الطبيب فيها المراجعين من مريض الي اخر وابدى المراجع تفهمه للحالة وابلغناه بتواجدنا دائما في المركز في حالة رغبته بإبلاغنا أي مشكلة |
SABKAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-24246 | 10/11/2022 12:00:00 AM | 10/12/2022 8:52:28 AM | 10/12/2022 12:00:00 AM | |||||
3705 | Mariam Mubarek | 801009499 | 97336454515 | al_reeem80@hotmail.com | في يوم الخميس الموافق ٦ اكتوبر اثناء ذهابي للمركز الصحي (الشيخ عبدالله بن خالد) وذلك اثر وعكه صحيه … ذهبت في للمركز ساعه ١ ونصف وقد استاذنت اذ يمكنني الدخول لغرفه الدكتور والتي كانت رقم (١٠) (دكتور احمد حسنين) وقد افادوا لي في مكتب الاستقبال بامكانيه الدخول عليه قبل موعدي المحدد ،، واثر دخول عليه طلب مني الحضور الساعه الثالثه عصرا وذلك بسبب عطل فني في سستم الجهاز الخاصه فيه وهذا بحسب ما ادلى فيه لي هذا الدكتور وعليه قمت بذهاب والرجوع في الوقت الذي اقر فيه لي بالعوده .. وعند دخولي لهذا الدكتور المذكور اسمه اعلاه كان جالسا يستخدم جهازه الايباد ويضع السماعات في اذنه قام برد علي وبصوت عالي جدا ((لماذا حضرتي الان انتي لاتفهمي تعالي بعد الساعه ٣ )) وهذا ما ازعجني جدا بتصرفه الغير اخلاقي اذ انه اهانني امام جميع المرضى يومها مما اثر على نفسيتي جدا … وعليه ارجوا النظر في موضوعي هذا فلا يعقل وجود مثل هذه تصرفات للمرضى .. |
تم التواصل مع المراجعة و الاعتذار منها و ابلاغها باننا سوف نقوم بلفت انتباه الطبيب بان التصرف كان غير مقبول و لابد من مراعاة ظروف المراجع و أبلغناها بضرورة ابلاغنا في حالة حدوث أي مشكلة مستقبلا |
SABKAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-85032 | 10/12/2022 12:00:00 AM | 10/12/2022 11:51:02 AM | 10/12/2022 12:00:00 AM | |||||
3706 | Hussain Groof | 780806638 | 97333389991 | husgroof@hotmail.co.uk | شكوي على الدكتورة لميس العرادي مركز مدينة عيسي الصحي يوم الثلاثاء الفترة الصباحية بسبب قلة الاحترام سوء التعامل مع المرضى ابني وابن اختي الاثنين ذهبوا برفقة اختي التى تعاني من اعاقة سمعية الى مركز مدينة عيسي الصحي حيث جميعهم يعانون من الزكام والكحة وللعلم في حال وجود اعراض بسيطة يتوجب علينا الحفاظ على صحة باقي الطلاب في المدرسة من اي اشتباه بوجود مرض اثناء دخولهم على الدكتورة المذكورة وبعد المعانية الطبية انهالت الدكتورة على ابني وابن اختي بصوت مرتفع وامام مري ومسمع جميع المرضي والمراجعين بوابل من الصراخ وعدم الاحترام واللوم على عدم ذهابهم الى المدرسة مع العلم ان المدرسة هي من خاطبتنا الى ارسالهم الى المستشفي معاملة الدكتورة السيئة لولدي وابن اختي وعدم احترامهم لا يجب ان يمر مرور الكرام ويجب ان تكون الكتورة مثالا ل احترام مشاعر الناس وهي موظفة من قبل الحكومة لخدمة اهالي المنطقة وليس ل اهانة احد |
بالنسبة لشكوى والد وخال الطالبين (حمزة فاضل علي 070106690وحمزة حسين حمزة070401594 ) اللذان حضرا المركز الصحي بتاريخ 11/10/2022 حيث كانا يشتكيان من أعراض الأنفلونزا وتبين بالفحص الأكلينيكي بحالتهما الطبيعية حيث ان فحص اللوز كانت طبيعية ودرجة الحرارة ايضا طبيعية 36.7 ، فشرحت لهما كلا على حدا أن الوضع الصحي مطمأن وطبيعي وللإطمئنان أكثر سيتم عمل المسحة لفحص كوفيد 19 ونصحتهما بشرب السوائل وكتبت دواء الاحتقان والمسكن في حال حاجتهما له مستقبلا.
طلب كل منهما أجازة مرضيه فنصحتهما كطبيبة أولا وكأم ثانيا بعدم التغيب عن المدرسة في حالة ان وضعكما الصحي طبيعي وسأكتب لكما شهادة حضور الى المستوصف إلا انهما أصرا على الأجازة المرضيه لم أمتنع من كتابتها وطلبت وجود المرافق فأحضرا قريبتهما وطلبت منهما استلام الأجازة من السجلات ، إذ أنني لم أغادر الغرفة في وقت الأستشارة فكيف للمرضى لهم العلم بما يدور بيننا؟؟
عند مراجعة الملف الألكتروني تبين انهما لم يقما بفحص كوفيد 19 ولم يستلما الأدوية من الصيدلية وهذا دليل آخر على أنهما يتمتعان بصحة جيدة وغرضهما التغيب عن المدرسة لا العلاج.
متمنية من ولي الأمر الإستماع للطبيب قبل الحكم علية وخصوصا أنه لم يكن متواجد معهما ، فهم أولا وأخيرا أولادنا وتحصيلهم الدراسي يهمنا. |
IHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-85332 | 10/12/2022 12:00:00 AM | 10/12/2022 11:57:02 AM | 10/12/2022 12:00:00 AM | |||||
3707 | عادل ابراهيم | 36060773 | عدم التعامل مع المريض بطريقة مناسبة وعدم القيام بالاجراء المناسب والتكلم بطريقة مستفزة غرفة 7 د. منى |
الرد على شكوى المراجع عادل ابراهيم(860243330 )
تم التواصل مع المراجع بخصوص الشكوى المقدمة منه على الدكتورة منى كمال في صندوق الشكاوي , حيث افاد انه قام بمراجعة مركز الشيخ سلمان الصحي بتاريخ 6/10/2022 وانه كان يعاني من اعراض الانفلونزا والم بالجسم وان الطبيبة كانت تعامله بأسلوب غير لطيف او مرحب وبحده ,و مع انها قامت بفحصه الا انه كان مستاء من طريقة تعاملها معه ,كما انه طلب منها تسجيل التحاليل المختبرية الدورية له ولكنها رفضت,وعندما توجه للسجلات لم يكن هناك اجازة مرضية وبعد مراجعة الطبيبة مرة اخرى كتبت الاجازة بعد فترة. تم مراجعة سجل المريض فتبين وجود طلب مسبق لتحاليل عيادة الامراض المزمنة وتم صرف علاج اعراض الانفلونزا المتوفرة بالمركز فتم توضيح ذلك للمراجع ,بالاضافة الى توضيح سبب تأخر الطبيبة في كتابة الاجازة هو وجود ازدحام بسبب عدد المراجعين تم تنبيه الطبيبه لتحسين أسلوب التواصل مع المرضى واهمية ذلك بالاضافة الى ضرورة اعطاء المريض حقه في العلاج والتحاليل حسب حالته الصحية والتوضيح للمريض دوما خطوات العلاج, تم اعلام صاحب الشكوى بذالك فأبدى شكره وتقديره على اهتمام الادارة و تواصلها معه وافاد ان الغرض من شكواه هو عدم تعرض المراجعين لمثل مشكلته. د.خلود حسن العصفور 12-10-2022 |
SSC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 22-10-54336 | 10/6/2022 12:00:00 AM | 10/12/2022 1:28:34 PM | 10/12/2022 12:00:00 AM | |||||||
3708 | nader alsayed | 791202640 | 97339944459 | sayed.nader.s@gmail.com | السادة توجهت إلى مركز حالة بوماهر صباحا السادسة تقريبا وحيث ان المركز يعمل طوارئ من ٧ إلى ٧ وعلى تفييم حالة المريض . ولكن ما حدث ان المواعيد منتهية ولا يوجد مجال للدخول ع طبيب وعلى المرضى الانتهاء حتى السابعة للحصول على مواعيد وتم الاتصال بالطبيبين لايجاد حل وحيث اني سكلر واشتكي من الم ولكن طبيب الشفت (د.جوده) قال لا يوجد وعلى انتظار شفت النهار وان المواعيد انتهت من الساعة ١ صباحا . وهذه ليست المرة الاولى ففي ايام الاجازات علينا الانتظار لاكثر من ساعتين في المركز مع ان المركز يعمل طواري وتقييم المرضى قبل . لكثرة المرضى تارة واكثر الاحيان قلة الاطباء. وفي حالة وصع المركز بنظام الطوارئ لا يجب ان يكون هناك عبارة انتهت المواعيد |
السلام عليكم تم الاتصال في السيد نادر الساعة 1 مساءآ بتاريخ 12أكتوبر 2022 ومناقشة الشكوى .. حيث انه مستاء من نظام الطوارئ الجديد في مركز حالة بو ماهر . وقال انه أعطي تشخيص درجة رابعة بعد معاينته من قسم التمريض وبالتالي حالته غير طارئة وسيحتم عليه الانتظار ساعة كاملة ..حيث انه تكرر معه تأخير المواعيد ,, تم الشرح للمريض واعطاؤه بعض الحلول لأخذ المواعيد مبكرآ أو عن طريق الكول سنتر ...كان المريض متفهمآ للوضع وانه المراكز الصحية حاليآ في ازدحام بسبب حالات الانفلونزا الشديدة وهو يناشد المعنيين بكتابة الأدوية اللازمة لمرضى السكلر بدون الرجوع لأخذ المواعيد والانتظار مرتين في اليوم لأخذ جرعة الفنيرجان .. مع الشكر |
HBM | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-33605 | 10/12/2022 12:00:00 AM | 10/13/2022 8:53:43 AM | 10/12/2022 12:00:00 AM | |||||
3709 | Mustafa Al Mahmood | 890409790 | 97339966046 | mus.almahmood@gmail.com | السادة وزارة الصحة الأفاضل، قامت والدتي بزيارة مركز الحد الصحي BBK بسبب آلام في المفاصل، وثالول في قدمها، وحساسية من اثر قرصة حشرة في الظهر والقدم، بعد فحص الطبيبة للوالدة، أخبرتها بأنها لن تعالجها إلا من مشكلة واحدة!! أريد أن أعرف إن كان هنالك قانون ينص على معالجة الطبيب لمشكبة واحدة فقط اذا كان المريض يشتكي من اكثر من علة او عرض صحي؟ وماهو التصرف الصحيح في هذه الحالة مع الطبيب الذي يرفض معالجة المريض كما حصل مع والدتي؟ |
تم التحقق من الملف الالكتروني تم زيارة المريضة يوم الاربعاء الموافق 26/9/2022 تم فتح ملف المريضة الساعة 13:41 تم اخذ الحرارة و قياس الضغط و الكشف عن اثر القرص و تم فحص القدم و عمل تحليل دم من قبل الطبيبة تم التواصل مع ابن المريضة و اخباره بان الطبيب لديه 8 دقائق فقط للكشف عن المريض و تأخذ بعين الاعتبار الحالات الخاصة مثلا كبار السن و ذوي الاحتياجات الخاصة لتقليل التردد على المراكز تم تفهم ابن المريضة
سيتم التواصل مع الطبيبة المعنية د فاطمة أسيري بشان الشكوى لعدم تكرار الموضوع و أخذ بعين الاعتبار الاسلوب بين المريض و الطبيب الصحية
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BKH | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-50551 | 10/12/2022 12:00:00 AM | 10/13/2022 9:00:22 AM | 10/12/2022 12:00:00 AM | |||||
3710 | Ahmed Hassan salman Alasfoor | 890202869 | 97336919551 | ahmed89asfoor@gmail.com | السلام عليكم ورحمه الله وبركاته تحية طيبة وبعد الى صاحب السمو الملكي الأمير سلمان بن حمد آل خليفة سمو ولي العهد رئيس مجلس الوزراء انا مصاب سكلر وأعاني من نوبات السكلر وأعاني من حصوات في المرارة وأعاني بشكل دائم دخلت على دكتورة فاطمة حسن تعمل في مركز سترة الصحي وللعلم ضغطي مرتفع اسباب نسبة الالم من السكلر والحصا طلبت منها بولترين و دواء الفنرقان وقلت لي انتظر راحت تستشير دكتور محمد حبيب عن دواء الفنرقان ودكتور محمد حبيب قال مايصير الا كل 24 ساعة وانا اعاني من الاستفراغ الدائم اسباب المرارة للعلم الحصا عندي في المرارة من سنة 2010 ولحد لان ما صار لي حل وهذا الدواء كل دكتور يعطي قرار من نفسه بعض الدكاترة على 4 ساعات وبعض الدكاترة 8 ساعات والبعض 12 |
تم الرجوع الي الطبيبة المعالجة لمناقشة الشكوى والحاله الطبيبه وتم التأكيد على ضروره تكامل الاستشاره الطبيه من خلال فحص المريض وشرح مستوفي لحالته والاتفاق على خطه علاجيه واضحه للمريض والتواصل بطريقة واضحة وعلى أهمية احترام حقوق وواجبات المريض والعمل بها . وتم الاتصال بالمريض والتأكيد للمريض على الوجود دائما كمركز صحي لتقديم الاستشارات الطبيه المتكاملة للمرضى خلال ٢٤ ساعه وضروه الاحترام والتواصل المتبادل بين المراجعين والطاقم الطبي . وعلى اتم الاستعداد كمركز صحي وطاقم طبي في معالجة المرضى والمراجعين وفقا للبرتوكولات الصحيه القائمة والمعتمدة في المراكز الصحية . وكما تم الاجتماع بالطبيب المعني بالشكوى والتأكيد على ضرورة التواصل وتقديم استشارة صحيه متكاملة وخطة علاجية واضحة للمرضى والتعامل بكل مهنيه واحترام المراجعين |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-86336 | 10/12/2022 12:00:00 AM | 10/13/2022 9:11:16 AM | 10/12/2022 12:00:00 AM | |||||
3711 | Alaa | 921207107 | 97332222586 | alaaarahman92@gmail.com | السلام عليكم، انا خذت موعد عن بعد قبل اسبوع و كنت مسوية مزرعة بول و يوم كلمتني قالت لي النتيجة سليمة مافيها شي بعدها راجعت الدكتورة في المركز و خبرتني انها ملوثة و تحتاج اعادة لكن الكلام اللي خبرتني الاخت في التلفون كان شي ثاني، و اليوم بعد نفس الشي كان عندي عن بعد لقراءة النتيجة و خبرتني ان في التهاب في الفحص العادي للبول وكتبت لي مضاد و يوم وصلت المركز اكتشفت ان كاتبة لي الوصفة غلط ف تقولي تبع الصيدلية رجعي اخذي موعد مرة ثانية عند دكتورة عشان تعدل الوصفة .. اذا حاطين ناس عن بعد مب عارفين شغلهم هاي مشكلة و انا شنو استفيد اذا الخدمات عن بعد ضعيفة و غلط و احتاج ارد اخذ موعد.. عيل شنو استفدت انا؟ خل اخذ موعد دايركت احسن |
تم التواصل مع الرقم المدون في الشكوى للمريضة آلاء عبدالرحمن الشاعر
وبعد الاستماع إلى تسلسل الاحداث من قبل المراجعة: فإن المراجعة أبدت استيائها من:
ولكن عند ذهابها لاستلام المضاد الحيوي فإنه وبسبب مشكلة تقنية في طريقة كتابة الوصفة لم تتمكن المراجعة من صرف الدواء مما أدى إلى استياءها ..
تم إيضاح اللبس للمراجعة .. وتم تعديل الوصفة .. وطلب تحليل متابعة لما بعد المدة العلاجية ..
هذا ما وجب توضيحه .. شاكرين لكم جميل جهودكم ..
تحياتي .. د. خاتون شبر ممثل خدمات التطبب عن بعد في مراكز الرعاية الصحية الأولية
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SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-71321 | 10/12/2022 12:00:00 AM | 10/13/2022 2:31:45 PM | 10/13/2022 12:00:00 AM | |||||
3712 | ياسر محمد سعد | 33354826 | أنا فيني الضيجة وصعوبة التنفس والقلب بسبب الزكام واتين الى المركز الصحي لى أخذ العلاج السريع ولاكن لم يتخذو معاي اي اجراء صحي وعدم دخولي إلى الدكتور ، دخلت إلى قسم 14 غرفة وعدم اتخاذ الاجرات العاملة بي وانا مريض في القلب والضيجة |
تم التواصل مع المريض في تمام الساعة الواحدة والثلث ظهرا حيث كان يعاني من احتقان في البلعوم وزكام ولاوجد مواعيد فتم إيضاح له الية التصنيف حيث تفهم المريض وأفاد بضرورة تغير الية التسجيل حيث ان المركز يعمل على مدار الساعة . شكرا |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-10-25324 | 10/12/2022 12:00:00 AM | 10/16/2022 9:11:22 AM | 10/13/2022 12:00:00 AM | |||||||
3713 | عقيل عبداللطيف | 791002497 | 97339114466 | aqeelabdullatif@gmail.com | الاخوه الاعزاء مفرق ملف يشرح الشوى ارجو منكم التكرم والاطلاع عليه الاخوة الأعزاء في وزارة الصحة
في البداية اود ان أتقدم بخالص شكري وتقديري لجميع الطاقم الطبي الساهر ليلا ونهار على راحة المواطنين والوطن. لقد قم بزيارة مركز انجنير بتاريخ 06/10/2022 حوالي الساعة 06:15 لتقي العلاج وبعد الحصول على الرقم ووصول دوري تم اخباري بانة لا توجد مواعيد واقرب موعد سيكون في حوالي الساعة 12:00 ليلا، و تم اخباري بمراجعة التمريض لتشخصي حالتي اذا كانت تحتاج العلاج السريع او لا. توجهت لغرفة التمريض وفي وقت الانتظار كان هناك شخص خلفي تم ارساله في نفس الوقت الى غرفة التمريض لتشخيص حالة أبنائه الثلاثة، وبالفعل قمت بالانتظار لحين وصول دوري لقياس الضغط وتشخيص حالتي. تفاجأت بشخص يلبس تيشيرت احمر مع شورت يقوم بالسلام مع الشخص المذكور مع أبنائه وبعد السلام قام بعرض خدماته له وهي عدم الانتظار ومتابعته للدخول على الدكتور بدون اخذ موعد ولا تشخيص حالته. في هذا الوقت تم تشخصي حالتي وتم اخباري بان حالتي ليست طارئة، ساورني الفضول لرئية الأشخاص المذكورين فتوجهت إلى صالة الانتظار فكانت المفاجأة بانه بالفعل قام بإدخال الأطفال مع والدهم على الدكتور (غرفة رقم 3) وتلقيهم العلاج قبل حتى المرضي الموجودين في قاعة الانتظار. قمت بالرجوع للممرضة الموجودة في استقبال التمريض وسألتها عن الشخص المرتدي التيشيرت الأحمر هل هو موظف فكانت المفاجئة بأنه مريض سكلر ولديه علاقات مع الأطباء ويقوم بزيارة المستشفى بشكل يومي لأخذ العلاج. فطلبت الدخول على الطبيب المسؤول عن النوبة في المستشفى الدكتور احمد فتحي ورويت له الواقعة بالكامل وبالفعل تم التواصل مع الدكتور غرفه رقم 3 وسؤاله واكد استقباله ولكن لم يتم اخباري بالأجراء المتبعه فقد قام الدكتور احمد فتحي بتسجيلي في العيادة لديه شخصيا وعلاجي بدون اعلامي باي أجراء سيتم اتخاده ضد الطبيب ومريض السكلر
مقدم الشكوى / عقيل علي عبداللطيف
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السلام عليكم و رحمه الله تم الانصال بصاحب الشكوى تاريخ 13 اكتوبر 2022 الساعة 11:30 صباحا تم الاطمئنان علي صحه المريض ثم تم شرح طريقه التصنيف للحالات الطارئة و ان لا يجوز تقديم مريض علي اخر الا حسب حالته الصحية . وتم اخباره ان الطبيب المتواجد يومها في غرفه رقم 3 في اجازه سنوية حاليا وسيتم التواصل معه حال رجوعه من الإجازة كما تم الاعتذار عن ما ضايقه مما بدر من طاقم المركز بدون قصد
و ذلك ما لزم تحياتي الدكتورة المحترمة رئيس مجلس الادارةتحية طيبة وبعديوم الخميس تاريخ الشكوى كنت رتبت مع مسئول الشفت والكتاب إذن ساعتين لظروف سفرى بعد نهاية الدوام بعدة ساعات فقطجائنى عدد من المراجعين والمراجعات يقولون انهم لا يستطيعون التسجيل على عيادتى لانتهاء مواعيدى فققرت خدمة لمرضاى جميعهم وليس لمريض بعينه ان اتراجع عن الاذن والغاءه وفتح المواعيد للتسجيل واخبرت مسئول الشفت والكتاب بذلك وتم تسجيل باقى المواعيد و مناظرة المرضى بهدوء حتى انتهاء الدوام.سألنى د/ أحمد مسئول الشفت هل راجعك اب واطفاله قلت نعم وشكرنى دون ان ادرى ما القصةكانت إجابتى على طلبات أى مراجع يريد التسجيل فى هذا الوقت من تلك الليلة اننى فتحت المواعيد مرة اخرى ويمكنه او يمكنها التوجه للكتاب للتسجيل دونما تمييز لأحد على الاخروعادة الأطفال الصغار وكبار السن لا يحتاجون لمراجعة التصنيف لأخذ موعدأذا لزم الامر السماح لمراجع بالتسجيل عندى دون المرور على التصنيف فأنه يسجل فوق اللستة وخارج الخمسة مواعيد المقررة حتى لا نستهلك المواعيد الخاصة بالمرضى فى التصنيفمرات عديدة نتجاوز مواعيد فوق اللستة بارقام كبيرة حتى نقلل قدر الامكان من معاناة المرضىأرجوا سؤال الممرضة التى أفتت وأشاعت أن مريض بعينه له علاقة مع الاطباء لدرجة التوسط لتسجيل المرضى من أين جاءت بهذا الافتراء وما دليلها على ذلكأرجوا ان أكون اوضحت الصورة للشاكى الذى شاهد فقط بعض الحقيقة وخفى عليه الكثير حتى يرى الصورة الكاملةوتفضلوا سيادتكم بفبول وافر الاحترام والتقديرد/ السيد فتح الباب
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YAE | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-94476 | 10/12/2022 12:00:00 AM | 10/18/2022 9:14:24 AM | 10/16/2022 12:00:00 AM | |||||
3714 | شريفه عدنان علوي | 931200180 | 97337722402 | مستشفى جابر الصباح مكتظ بالمرضى والانتظار بالساعات بينما الدكاترة عندهم استراحه من ١٠ وربع الى ١١ وربع يتريقون فيها ويتبادلون الاحاديث و خرجوا من غرفه الاستراحه مع بوكسات اكل والمرضى !!!!! على العلم ام تسجيلنا طوارئ !!! مافي مراقبه على المستشفيات .. !!!! المستشىفى حتى كراسي مافيه من زود المرضى !!! |
تم شكرالعميلة على ابداء ملاحظاتها , و تم شرح ألية عمل المركز و مواعيد الاستراحة بالنسبة للاطباء, وان من اولوياتنا المحافظة و الالتزام بمواعيد المرضى و عدم تأخير اي حالة بالأخص الطارئة لاقدر الله, و لتحقيق ذلك هناك تنسيق بين قسم الاطباء و السجلات و التمريض لضمان سير العمل و عدم التأثير على مواعيد المراجعين , فعند حضور اي حالة طارئة خلال فترة استراحة الاطباء يتم توجيهها من قبل قسم السجلات مباشرة الى قسم التمريض لتصنيفها و على حسب درجة التصنيف يتم استداء الاطباء بالمناداة الداخلية للمركز الموصلة بكل غرف المركز الصحي او الاتصال المباشر بالطبيب , اما الحالات الاعتيادية لا تسجل مواعيدها خلال تلك الفترة, و يعطى نصف ساعة يوميا كفترة اجتماع و استراحة للاطباء و تتم خلالها مناقشة امور المركز و المستجدات , و تعطى نصف ساعة الى ساعة اسبوعيا للمحاضرات الطبية و يتم التنسيق بنفس الكيفية.
و اننا نشكر العميل على ملاحظاتها و ما لها من دور في تحسين خدماتنا وايضا تفهمها عن وجود تنسيق و مراقبة دائمة من ادارة المركز. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-97443 | 10/6/2022 12:00:00 AM | 10/16/2022 12:01:56 PM | 10/16/2022 12:00:00 AM | ||||||
3715 | مريم العليوي | 951203541 | 97333778922 | السلام عليكم و رحمه الله و بركاته ، أود أن أشكر وزيرة الصحة و الطاقم الطبي و الموظفين حيث لدي شكوى على دكتورة في مركز المحرق الصحي ( الشمالي ) ، لدي موعد مع الدكتورة و ذهبت قبل الموعد بفترة ، فكانت الدكتورة داخل الغرفة و عندما أردت أن ادخل الغرفة ، استأذنت قبل الدخول و لكنها كانت مشغوله بالهاتف و رفعت اصابعها لي بـ ( لا ) ، واحترمت حركتها و لكن اسلوبها لي كان غير لائق ، مع ذلك ارفعت صوتها علي وجهت الكلام لي بأن ليس هناك مواعيد لي خاصة بي، مع أني موعدي الساعة ٣. حتى لو كانت لديها فترة استراحة لابد بأن تخبرني بذلك بطريقة محترمة و لائقة ، للعلم اني استاذنت للدخول و عندما رأيت أسلوبها في الكلام معي حز في نفسي بأنها دكتورة و لديها القسم و مسؤولياتها بأن تعالج المرضى ، لذلك ذهبت إلى الاستقبال و ألغيت موعدي، و انا في حيرة شديدة و زعل شديد. هل توافقون على أسلوبها لو انتم كنتم مكاني ؟ و انا على يقين بأنكم سوف تنظرون إلى ما حدث لي من قبل الدكتورة. الله يعطيكم العافية ، لكم جزيل |
تم التواصل عن مضمون الشكوى مع العميلة مريم مقدمة الشكوى التي بينت بأنها توجهت لعيادة الدكتورة المعنية بالشكوى على حسب الموعد المحجوز لها وقد وصلت قبل الموعد وليست على دراية بدقة وقت الموعد وكانت الطبيبة قادمة تمشي في الممر وكانت تتحدث في هاتفها و دخلت الغرفة و هي تتكلم بالهاتف و سألتها إذا كان اسمها مسجل عند الطبيبة و عن موعد الفحص و قالت لها الطبيبة بصوت عالي لا sorry انا ما عندي مواعيد الحين و كانت تحرك بيدها مما اثار استياء المريضة. كما تم التواصل ومخاطبة الطبيبة المعنية عن مضمون الشكوي التي وضحت إنه كان لديها ظروف خاصة و لم تكن تقصد ان تعلي صوتها على المريضة و انما كانت توضح لها بأنه لم يكن لديها مواعيد متأخرة حتى هذه اللحظة كما تم التنبية و التوضيح للطبيبة بأهمية استخدام الأسلوب اللائق في مخاطبة المراجعين و ضبط النفس خاصة في الفترة الحالية التي نمر بها و مع زيادة أعداد المراجعين و ضغوطات العمل فمن المهم ضبط النفس و سعة الصدر و طولة البال. كما تم التوضيح للمريضة بأهمية التوجه لقسم السجلات اول دخولها إلى المركز لمعرفة موعد المراجعة خاصة إذا لم تكن متأكدة من وقت الاستشارة والانتظار في قاعة الانتظار حتى يتم استدعائها من قبل الطبيبة. وتم رفع الرد للمريضة مقدمة الشكوى التي شكرت سرعة الرد وأخذ الإجراء اللازم وجهود الموظفين المعنيين |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-90069 | 10/12/2022 12:00:00 AM | 10/16/2022 12:07:53 PM | 10/16/2022 12:00:00 AM | ||||||
3716 | Sulaiman Awan | 920112641 | 97333055547 | suli_henry.14@hotmail.com | My health is getting worse and I’m not getting proper doctors in government hospitals and I cannot pay for private hospitals to treat me. I did ACL reconstruction surgery in the right leg in December 2020, I still have pain and my knee is swollen again and pain increased in the right knee and I have groin injury in left leg and my left knee hurts as well but all the doctors ignored when I told I have pain in left knee as well. I just tried to explain a doctor (Dr Ahmed Ahmed) his behavior was too bad and he didn’t hear me well and told me to tell him only one problem I told him every pain is increasing (groin pain, left knee, right knee) I requested him to transfer me to orthopedic but he didn’t transfer me and didn’t treat me at all. I have no idea how to get proper treatment for my pain and I cannot pay for any private hospitals and government hospitals appointments are not easy to get even if I get appointments doctors don’t help. Dr Ahmeds behavior made me complain today Dear MOH, the patient is following up in orthopedic clinic and was last seen in 31/8/2022 and the attached report is from orthopedic surgery, and he has a follow up app in Feb 2023. In case of any urgent complaint the patient can visit SMC ER. The mentioned doctor is from LHC who saw the patient today 11/10/2022. Kindly refer the case to the concerned health center. Thank you |
تم الرد على المراجع و التوضيح له بان الطبيب لم يقم بالتحويل لان المريض لدية متابعة في السلمانية و تم التوضيح له انه في حالة الألم الشديد سوف يتم تحويلة للطوارئ و ابدى المريض تفهمه و رغبته بالتحويل الي طواري السلمانية و ابلغناه باننا سنقوم بتحويله
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SABKAK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-61583 | 10/12/2022 12:00:00 AM | 10/16/2022 12:12:38 PM | 10/16/2022 12:00:00 AM | |||||
3717 | علي القيدوم | 920401848 | 920401848 | alqydwmly18@gmail.com | رفض الدكتور. فحص ابني رغم حصولي على موعد دون اي عذر وعند اتوجه الى الطبيب المسؤال رفض مساعدتي ورفض حت سماع مشكلتي مركز الشيخ جابر الاحمد الصباح دكتور. سامي المسؤال. الدكتور محمد حسن |
بداية تم شكر العميل على ابداء ملاحظاته مما يساهم في تطوير خدماتنا المقدمة , و اننا نتقبل كل الملاحظات الواردة الينا بجدية بالغة و نسعى الى تقديم افضل الخدمات الممكنة لمراجعينا خصوصا مع تطبيق نظام خدمة الرعاية العاجلة في مركز الشيخ جابر الصحي. حيث ذكر السيد علي ان في زيارته للمركز الصحي في يوم الجمعة حوالى الساعة 4 فجرا لعلاج ابنه حيث كان يعاني من الم في البطن , وبعد تصنيفه تم اعطائه موعد الساعة 04:9 على طبيب غرفة 18 و لكنه انتظر الى حوالي 4:30 ولم يتم استدعائه وعند سؤاله للطبيب عن الموعد رد عليه الطبيب بشكل سيئ ان يراجع قسم السجلات و بالفعل ذهب الى قسم السجلات و تم التأكيد ان الموعد مسجل و عند رجوعه الى الطبيب المسؤول للنوبة ايضا تحدث معه بأسلوب سيئ , و تم علاج ابني حوالي الساعة 5 فجرا. و بالرجوع الى الطبيب المعالج ذكر ان الطفل حضر الى المركزالصحي وكانت جميع المواعيد وصلت الى الفجرفي ذلك اليوم و كان تصنيف الطفل المرحلة 4 وتم تسجيله الساعه 4.09 دقائق وقد تم معاينة الحالة كمستوى 4 خلال اقل من ساعة من وقت تسجيلها، كما تنص اللوائح والقوانين، خاصة مع هذا الكم الهائل وضغط المرضى خلال ذلك اليوم. ومع ذلك تم فحصه وصرفت له العلاج اللازم عل اكمل وجه وطلب الطبيب من والد المريض مراجعة السجلات لان الموعد لم يكن ظاهرا للطبيب حينها ولم نرفض علاجه بعد تسجيله ويمكنكم الرجوع الى النظام الالكتروني.
و بالرجوع الى الملف الالكتروني تبين ان المريض فعلا دخل على عيادة التصنيف و تم اعطائه مباشرة موعد على الطبيب الساعة 4:09 و تم تصنيفه كمستوى 4 و تلقى العلاج اللازم من قبل الطبيب.
تم الاتصال مرة اخرى بوالد الطفل يوم 16/10/2022 صباحا و شرح الية التسجيل في النظام المتبع حاليا في مركز الشيخ جابر الصحي (الرعاية العاجلة) و مستويات التصنيف و الوقت المحدد للمعاينة لكل مستوى, و أن كل الاطباء يكنون كل الاحترام و التقدير للمراجعين و تقديم افضل رعاية ممكنة. و تم شكر العميل على ابداء ملاحظاته وسعة صدره و تفهمه , وأخباره بالأجراءات المتخذة:
هذا ما لزم توضيحه. مع الشكر الجزيل . د.عبدالحسين محسن رئيس مجلس ادارة مركز الشيخ جابر الصحي |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-24402 | 10/10/2022 12:00:00 AM | 10/16/2022 2:43:32 PM | 10/16/2022 12:00:00 AM | |||||
3718 | ALI ALJBAL | 690018550 | 97339999464 | aljabal@aljaballaw.com | صباح الخير موضوع مواعيد مركز البديع الصحي فعلا مزعج الاطباء والممرضين لا يستطعيون الافطار الا بشكل جماعي وذلك يشكل حالة شلل المركز اليوم ساعة كاملة وانا انتظر طبيبة الامراض المزمنة وسعادة الاطباء متجمعين في غرفة الاجتماعات للفطور دون اي ذوق او مراعاة لظروف الناس واشغالهم من الافضل ان لا تطهى مواعيد في ساعة افطارهم فعلا الوضع مخزي وليست المرة الاولي سبق لي قدمت شكوى قبل سنوات لنفس السبب |
تم التواصل هاتفيا مع المريض و الاستفسار عن الشكوى و توضيح الامور وتبين انه منزعج من الانتظار و من بعده اخبرت الطبيبة امينة عيسى جواد بضرورة الرد على الشكوى و شرح سبب التاخر للمريض وارفق لكم رد الكتورة امينه جواد على الشكوى حضرالمريض بتاريخ 16/10/2022 الفترة الصباحية الساعة 10:34 موعد المراجعة الدوري بعيادة الامراض المزمنة وعليه تم عمل اللازم من قبل ممرضة عيادة الامراض المزمنة بقياس القراءات الحيوية الاولية للمريض وتسجيلها بملف المريض الالكتروني وابلاغ المريض بأنه سيتم متابعته من قبل طبيبة عيادة الامراض المزمنة. لمتابعة نتائج التحاليل وصرف الادوية . وبحسب القانون والتنظيمات الادارية المعمول بها ، بأنه يتعين للطبيب مدة 30 دقيقة استراحة من الساعة 10:30 حتى الساعه 11:07 يحق له فيها مزاولة ما يوكل اليه من اعمال اخرى ( كالاعمال الادارية او التعليمية بحسب ما يتطلبه منه سير العمل) . هذا وقد كانت طبيبة عيادة الامراض المزمنة في هذه الاثناء بالعيادة تعكف على الانتهاء من ادخال بيانات مرضى الفتره الصباحية ،وقد باشرت مناداة المرضى تباعا كل بحسب موعدة وبحسب النظام والقانون كما هو مقيد في سجلات مواعيد زيارات المرضى . حيث اننا نؤكد على حرصنا الدائم على صحة وسلامة المرضى والمراجعين عن طريق اتباع جميع البروتوكولات والتوصيات المعمول بها في مراكز الرعاية الصحية الاولية. |
BHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-07279 | 10/16/2022 12:00:00 AM | 10/17/2022 11:52:05 AM | 10/17/2022 12:00:00 AM | |||||
3719 | Yusuf ahmed ali Bin ali | 870405802 | 97339071118 | yousifk242@gmail.com | الساعه ٩ و ٤٠ دقيقة في مركز حمد كانو الصحي مريضة مغمي عليها امام غرفه الدكتور ودخلت خبرت الدكتور ورفض حتى يطلع يشوفها حتى جاءو الممرضات !! |
لقد تم الاتصال في المريض المقدم للشكوى, و قام المريض بمسح الشكوى حسب ما قال في نفس الوقت . لذلك تجنب الاجابة على الاتصالات . و لكن بما انة تم الاتصال فإن ملابسة الواقعة كالاتي بينما كان المريض ينتظر في الانتظار داخت احدى المريضات و اغمى عليها فدخل المريض لا شعوريا الي احدى الغرف و اخبر الطبيب و لاقى برودمن تصرف الطبيب مما اجبرة ليستدعي الممرضات لمشاعدة المريضه .
رفض المريض اعطاء اي معلومات عن الطبيب او الغرفة لانة قام بمسح الشكوي حسب ما قال .. في كلا الحالتين تم التاكيد للمريض ان لا تساهل في حالات المرضى و سوف يعطى تنبية لمساعديين الخدمات و رجال الامن لتفقد قاعات الانتظار و توجيه المرضى ذي الحالات الطارئة الي التمريض
و تم شكر المريض على هذة البادرة الانسانية |
HKC | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-42789 | 10/10/2022 12:00:00 AM | 10/17/2022 11:58:24 AM | 10/17/2022 12:00:00 AM | |||||
3720 | Rawan Mohammed | 940713691 | 97336883299 | rawan_9_4@hotmail.com | ذهبت الى مركز انجنير كحالة طارئة واعطوني ورقة على حالتي لأدخل على الطبيب بشكل سريع ولكن الطبيب الذي تم تسجيلي عليه رفض معالجتي وقال انه خلص دوامه ولن آخذ اي مريض اسم الدكتور صابر الجرحي ، لم يتعامل مع مهنته كمهنة انسانية يعني عادي يترك المريض يموت لان دوامه خلص والمريض الذي أتاه حالة طارئة وليس لعبة أطفال أتمنى محاسبة هذا الدكتور البليد الغير مستحق للكرسي الذي يجلس عليه لأنه انقض قسمه وعهده بمزاولة مهنته |
السلام عليكم تم التواصل مع صاحبه الشكوي بتاريخ 17 اكتوبر 2022 الساعه 13:25 مساء تم الاطمئنان علي صحتها ثم الاستماع للشكوي و التاكد من ذهابها لقسم التصنيف لتصنيفها كحاله طارئه ثم تسجيل الموعد من قسم السجلات حيث اكدت تصنيفها كحاله طارئه كما سيتم التواصل مع الطبيب المعني و تنبيهه حال رجوعه من اجازه الحجر و ذلك لاصابته بالكوفيد و ذلك ما لزم
تحياتي
د لينا الصفار |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-34554 | 10/16/2022 12:00:00 AM | 10/17/2022 2:27:42 PM | 10/17/2022 12:00:00 AM | |||||
3721 | خالد جمال الدوسري | 33157766 | الكثير من التأخير لأنتظار موعد لدخول أبنتي أكثر من 3 ساعات العيادات |
تم التواصل مع المراجع وايضاح له سبب تأخير المواعيد، وأن ذلك يعود الى كثرة الاصابات بالفلونزا ، وهذا بحد ذاته يسبب ضغط على المواعيد، كما ابدا المراجع تفهمه للموضوع |
MJK | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-10-15282 | 10/19/2022 12:00:00 AM | 10/25/2022 9:46:35 AM | 10/25/2022 12:00:00 AM | |||||||
3722 | SEDDIQA ALI | 761005072 | 97333337633 | noof_bhf@hotmail.com | انا موظفه تمرين جري بالمطار وبسبب الوعكه الصحيه لم استطع اكمال دوامي لان ممكن الفايروس ينتقل للمسافر عبر تقديم الوجبات للمسافرين على الطائرة فحضرت للمركز المحرق الصحي وطلبت من الكاتبه السماح لي بالدخول على الدكتوره لاخذ اجازه لليوم فقط فابت ان ادخل ترجعينها احتاج الاجازه لا استطيع الرجوع للدوام ان اهتميت بوجبات المسافرين وحافظت عليهم من نفسي اولا قبل نظافة المكان هذا معناته حتى انتو ما راح اهتم في صحتكم وانتم مسافرين هل ترضون تاكلون وجبات من على الطائرة على يد موظفين مرضى ؟! ان كان الجواب لا تكترثون لخطوره الامر فمن يوم غد اداوم واطبخ ولا داعي لاخذ اجازه لحفاظ على صحة وسلامة الموظفين والمسافرين |
تم التواصل مع العميلة صديقة علي مقدمة الشكوى و التي بينت بأنها حضرت المركز الصحي بعد الساعة 1 ظهرا حيث كانت جميع المواعيد على أطباء العائلة منتهية إلى الساعة 7 مساء ، حيث تم إرسال المريضة للمعاينة و التنصنيف وكانت تشكو من نزلة برد و هي تمتلك الأدوية اللازمة حيث إنها تم معاينتها مسبقا و إعطائها العلاج اللازم ولكن حضورها هذه المرة من أجل صرف إجازة مرضية للعمل و بسبب تشديد المسؤولين على موظفيهم بالقسم بضرورة أخذ إجازة مرضية ، حيث إنها تعمل في قسم التموين في شركة باص و عدم السماح لها بالحضور للدوام حتى لو كانت نزلة برد خفيفة و تشديدهم على طلب الإجازة المرضية من موظفيهم و خاصة إصرارهم على صرف الإجازة المرضية من المراكز و المستشفيات الحكومية بإستثناء الإجازات التي تصرف في القطاع الخاص و التي لا يقبل بها مسؤولي الشركة او حتى الإعتراف بها علما بأن جميع الموظفين بالشركة لديهم تأمين صحي و كان بإمكان المريضة عند إخبارها بإنتهاء المواعيد أن تتوجه للطب الخاص لصرف إجازتها المرضية لكن و لسبب تشديد ادارتهم و الزام موظفيهم بصرف الإجازة من المركز الصحي أدى إلى إستياء المريضة و إحساسها بأنها تحت ضغوط من جهة عملها مما أدى لرفعها هذه الشكوى بسبب إنتهاء المواعيد و عدم قدرتها على صرف الإجازة المرضية من المركز الصحي.
تم شكر المريضة على التوضيح ، كما شكرت القائمين على تقديم الخدمات الصحية و سرعة الرد على الشكوى
تحياتي د آمال ناصر الذوادي مركز المحرق الصحي |
MHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-42471 | 10/17/2022 12:00:00 AM | 10/19/2022 11:50:26 AM | 10/19/2022 12:00:00 AM | |||||
3723 | أحمد فخر | 930200950 | 97332222196 | ahmdyfakhr@gmail.com | في زيارة لمركز جدحفص في تاريخ 16 اكتوبر حجزت موعد لدى الدكتور علي العكري بعد تعرضي لوعكة صحية. الموعد كان في الساعة 3:15. تفاجئت بعدم تواجد الدكتور في غرفته، انتظرته الى الساعة 3:45. من حين وصوله لاقيت معامله جافة واسلوب سيئ ونظرات تعالي. شرحت له مرضي وكوني أصبت بمثل الاعراض قبل شهر ولكن رده الوحيد كان "اذهب لغرفة الانفلونزا" أخبرته أنا لا اعاني من الانفلونزا هل بإمكانك شرح مرضي اكثر؟ قال "أنا الدكتور وأنا اعرف التشخصي اذهب لغرفة الانفلونزا". ذهبت لغرفة الانفلونزا وتم فحصي هناك ثم اخباري بأن اتوجه للطبيب مرة اخرى. رجعت لألتقي بالدكتور وهو خارج من غرفة العلاج فأخبرته اني انتهيت من غرفة الانفلونزا لم يرد علي وأكمل طريقه وكررت كلامي اكثر من مرة وهو يتجنبني! ذهبت لموظفات الاستقبال لأخبرهم أني ارغب بتغيير الطبيب. في حين الطبيبة التي عالجتني، الدكتورة فاطمة عبدالله استقبلتني قبل موعدي وشرحت لي مرضي وكيف أستطيع أن اتجنبه مستقبلا بأسلوب ودود ومحترم وهي مثال للطبيب المحب لعمله عكس الدكتور علي العكري. أتمنى محاسبة الدكتور و مكافئة الدكتورة فاطمة عبدالله التي ساعدتني واهتمت بالجانب النفسي للمريض |
تم التوضيح للمراجع ان الطبيب كان اديه حالة مستعجلة في قسم التمريض و ان الاجراء اللذي اتبعه صحيح انه في حال وجود اعراض للانفلوينزا فانه يجب اخذ المؤشرات الحيوية اما بخصوص تعامل الطبيب تم توجيه الطبيب كما تم الاعتذار من المريض وانه ابدى تفهمه و شكر الاهتمام بالتواصل معه و توضيح الامور له و شكر تعامل الطبيبة فاطمة |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-20194 | 10/17/2022 12:00:00 AM | 10/19/2022 11:56:27 AM | 10/19/2022 12:00:00 AM | |||||
3724 | Saad Aldoseri | 840705077 | 97336666540 | bujabur.502520@gmail.com | المركز الصحي في عسكر لا يوجد مرضى الا القليل والعمل هناك بالنسبة للجميع بطيء جدا والكل ياخذ استراحه وتنتهي استراحته ولا يرجع الى العيادة وعند المراجعة يتم اخباري بالانتظار لان المهله ٤٥ دقيقة ولكن لو كان هناك ازدحام لتقبلت الانتظار ولكن لا يوجد احد وانهم يمشون على الحد الاقصى للمدة حتى لو كانوا بلا عمل ولا مراجعة وعليه يجب على الوزارة الموقرة النظر في ذلك |
السلام عليكم و رحمة الله و بركاته ردا على شكوى العميل الاخ سعد الدوسري تم التواصل معه هاتفيا اليوم الأثنين الموافق 17-10- 22 الساعة 1:45 ظهرا ولقد تبين التالي فقد حضر الاب بصحبة ابنه يوم الخميس الموافق 13 اكتوبر حوالي الساعة 10:50 وكان يعاني من اصابه في ذراعه نتيجة سقوطه في المدرسة تم تصنيف من قبل التمريض واعطي اللون الاصفروتم تسجيله على الدكتورة جهينه بوهندي على أقرب موعد متوفر في ذلك اليوم الساعة 13:39 على ان يتم معالجته في خلال ساعة حسب تصنيف الممرضة، في هذه الاثناء دخل المراجع غرفتي ليسال عن الدكتورة جهينه و عما اذا كانت في استراحة فأخبرته ان الطبيبة ليست في غرفة الاستراحة وقد تكون في غرفة التمريض تباشر بعض الحالات وانه حسب تصنيف حالة ابنه ممكن يتم معاينته خلال 45 دقيقة الى ساعة واذا مضت هذه المدة بدون استدعاء المريض يمكنه مراجعتي مرة أخرى حيث انني بدوري كنت اقوم بمعاينة المرضى ولدي حالات حرجة في التمريض، و عند مروري بالمريض مرة أخري عندما كنت متوجهة للتمريض لحالة طارئة اخبرني بان ال45 دقيقة قد مضت فطلبت منه ان يراجع د. جهينة فهي في غرفتها الآن تعاين المرضى. نادت الطبيبة على المريض في الساعة 11:53 وانتهت الاستشارة في الساعة 12:14 حيث تم تحويلة لطوارئ السلامانية لوجود كسر في الذراع . بعد التحدث لمقدم الشكوي هاتفيا تبين انه كان يريد ان يتم مباشرة ابنه من قبلي وانه من واجبي كرئيس اطباء ان اعالج المشكلة بتحويل الموعد علي او ان اطلب اشعة في نفس الوقت الى ان تنادي عليه د. جهينه.. حاولت ان اشرح له انني كنت منشغلة بمرضاي واننا كنا نتبع نظام التصنيف وملتزمين في حدود مدة الانتظار الا انه كان مستاء لدرجة انه دعى الله ان يجعلني اعيش نفس الظروف مع ابنائي.. انني متفهمه خوفه واستياءه ولكن ابنه المريض في النهاية تلقى العلاج اللازم من قبل الرعاية الصحية الاولية وفي حدود الوقت و كان في حالة مستقرة ثم تم تحويلة لاستكمال العلاج في مستشفى السلمانية.
شاكرة لكم تفهمكم للموضوع |
MKHHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-85478 | 10/17/2022 12:00:00 AM | 10/19/2022 12:03:37 PM | 10/19/2022 12:00:00 AM | |||||
3725 | محمد | 33912377 | الرجاء توفير جهازي ضغط وسكر في عيادة الاسنان عوضا عن نزول المرضى للمختبر والتمريض للضرورة |
بسم الله الرحمن الرحيم
عطفاً على الشكوى المقدمة من المواطن محمد بتاريخ 2022/10/18 فقد تم التواصل مع مقدم الشكوى ولقد وضح أنها ليست بشكوى قدر ما هي اقتراح بتوفير أجهزة قياس ضغط الم والسكري مقدم للتسهيل على متلقي الخدمات في قسم الأسنان بالقدرة على عمل فحص السكري وضغط الدم داخل القسم دون اضطرار المراجعين النزول لعمل الفحوصات السابق ذكرها ثم الصعود مرة أخرى مما قد يشكل صعوبة على البعض خصوصاً كبار السن. ولقد تم توضيح أن هذا النظام معمول به في جميع مراكز الرعاية الصحية الأولية وأن مقترحه محل تقدير واحترام وسيتم رفعه للمسئولين الذين بدورهم لن يدخروا جهداً لعمل ما فيه مصلحة المرضى والمراجعين. وقد تم شكره على حرصه على تقديم اقتراحه بطريقة بناءه. هذا للعلم وتفضلوا بقبول فائق التقدير والاحترام.
د. أحمد سمير قطوره مسئول قسم الأسنان بمركز محمد جاسم كانو الصحي مراكز الرعاية الصحية الأولية (تم رفع المقترح لمسئول المنطقة - د ليلى العصفور- )
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MJK | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-10-66798 | 10/18/2022 12:00:00 AM | 10/25/2022 12:43:32 PM | 10/20/2022 12:00:00 AM | ||||||||
3726 | Zainab Barakat | 830907181 | 97335380362 | zk_barakat@hotmail.com | اليوم كان عندي موعد في مركز الكويت الصحي الساعه ٧:٤٥ عند دكتوره زينب هاشم . سبب زيارتي للمركز كان التعب الشديد و الاعياء و طلبت منها اني اسوي فحوصات عشان اعرف سبب التعب فكان ردها جدا وقح وانه يمكن سبب التعب ضغوطات الحياه و ما عندك امراض مزمنه تستدعي الفحوصات. فأخبرتها انه الارهاق الشديد مسبب لي اعاقة لممارسة حياتي اليوميه فردت انه يمكن كسل !! و طبعا انا شرحت للدكتوره اني من قبل ٦ شهور عملت التراساونود للغدة الدرقيه و اخبرتني الدكتوره انه الغدة فيها مشكله وليست سلسه و تحتاج متابعة دائمة و قد تكون هي سبب التعب ! و لكن بأسلوب لا يليق بدكتوره ردت انه مو كلشي نسوي له فحوصات! السؤال اذا جلالة الملك اطال الله في عمره كفل حق العلاج للمواطن و الدوله ما قصرت بإنشاء المراكز الصحية في كل مدينة و قريه ! هل يحق للدكتوره بالاستخفاف بحالتي الصحيه و رفض عمل تحليل للدم و الغدة الدرقيه ؟ هل يحق لها منع المواطن للوصول للعلاج بكل سلاسه؟ للعلم بعد الإصرار و الالحاح وافقت على عمل تحليل الدم |
تمت مراجعة الحالة مع الطبيبة المذكور و من بعد ذلك تم الاتصال بالعميل يوم الاربعاء الموافق 19-10-2022 في الساعة 13:00 و تم التوضيح لها بعدم قصد الطبيبة بالاستخفاف بحالتها الصحية و بانها كانت تريد التأكد والاطمئنان من عدم وجود اي اسباب نفسية لها علاقة بالتعب والحالة الصحية لديها لعمل اللازم فقط وليس استخفافا بها.
و بعد الاستماع للمريضة التي ابدت رضاها وامتنانها لجميع الطاقم الطبي في مركز الكويت الصحي و بانها لاتمانع العلاج عند نفس الطبيبة في المستقبل في نهاية الأمر و شكرت الاهتمام بالعميل.
د عشرت غلوم حسين نائب رئيس مجلس ادارة مركز الكويت الصحي |
KHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-75395 | 10/18/2022 12:00:00 AM | 10/19/2022 2:47:00 PM | 10/19/2022 12:00:00 AM | |||||
3727 | Talal Al Madani | 541019384 | 97339614800 | talalco@batelco.com.bh | للمرة الثالثلة اتقدم بشكوى ولم يصلني اي رقم للمتابعة تقدمت بشكوى عدم الحصول على ادوية بتاريخ 15.04.2022 وحتى الان لم احصل على كامل الادوية. وفي اخر مراجعة كانت بتاريخ 26.09.2022 قال لي الطبيب بجب مراجعة طبيب اعصاب. الى متى سوف تنتهي المعاناه مع الادوية كل شهر بجب ان اراجع طبيب خاص لوصف الادوية وشراؤها من الصيدلية. ممكن اعرف ماذا افعل |
بداية تم شكر العميل على ابداء ملاحظاته، وإننا نسعى الى تقديم أفضل الخدمات الممكنة لمراجعينا في مركز الشيخ جابر الصحي. حيث ذكر السيد طلال انه يحتاج الى دواء معين يستخدمه منذ سنوات وكان متاحا للوصف من قبل اطباء المراكز الصحية ولكن حاليا هو متوفر في مجمع السلمانية الطبي ومن اختصاص المخ والاعصاب وانه ليس لديه تحويل الى الاخصائي.
ومن جهتنا تم عمل اللازم وتحويله الى اخصائي المخ والاعصاب في أقرب موعد متوفر لتقييمه وإعطائه العلاج اللازم.
وتم التواصل هاتفيا مرة أخرى بالمراجع و اخباره بالموعد.
هذا ما لزم توضيحه. مع الشكر الجزيل. د. عبد الحسين محسن رئيس مجلس ادارة مركز الشيخ جابر الصحي |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-44122 | 10/19/2022 12:00:00 AM | 10/19/2022 2:56:44 PM | 10/19/2022 12:00:00 AM | |||||
3728 | محمد المسيح | 39629577 | يرجي زيادرة عدد الاطباء بالمركز |
تم التواصل مع المريض بخصوص المقترح المقدم وبناء على ملاحظتة بزيادة عدد المرضي التابعين للمركز الصحي وانتقال عدد كبير الي منطقة ديار المحرق |
NDC | Administrative | Suggestion | Doctors | Medium | Irrelevant Request | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-10-36440 | 10/12/2022 12:00:00 AM | 10/19/2022 4:17:45 PM | 10/13/2022 12:00:00 AM | ||||||||
3729 | نفسية محمد الكوهجي | 34333321 | زيادة عدد الدكاترة في المراكز الصحية حيث انه يتم رد المريض بسبب انتهاء المواعيد الرداء التكرم بحل المكشلة ولكم جزيل الشكر |
تم التواصل مع المريضة بخصوص المقترح المقدم بناء على ملاحظاتة بزيادة عدد المرضي التابعين للمركز الصحي وانتقال عدد كبير في ديار المحرق. |
NDC | Administrative | Suggestion | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-10-85802 | 10/6/2022 12:00:00 AM | 10/19/2022 4:45:42 PM | 10/9/2022 12:00:00 AM | ||||||||
3730 | احمد علي حسن | 33355282 | الرجاء زيادة عدد الاطباء وانه عدد الاطباء غير مناسب لتعداد السكان في المنطقة |
تم التواصل مع المريض بخصوص المقترح المقدم بناء على ملاحظتة بزيادرة عدد المرضي التابعين للمركز الصحي وانتقال عدد كبير الي منطقة ديار المحرق |
NDC | Administrative | Suggestion | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-10-49602 | 10/6/2022 12:00:00 AM | 10/19/2022 5:08:12 PM | 10/9/2022 12:00:00 AM | ||||||||
3731 | ايناس مجاهد | 38030309 | شكرا الف شكرا حق دكتورة زينب تعامل جميل وراقي شكرا وربي يحفضها من كل شر الله يسعدها |
تم التواصل مع المريضه وشكرها على تقديرها لجهود الطبيبه |
NDC | Administrative | Suggestion | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11053 | 11053 | 22-10-42955 | 10/16/2022 12:00:00 AM | 10/19/2022 5:11:17 PM | 10/17/2022 12:00:00 AM | ||||||||
3732 | Sayed Ali Shubbar | 950500313 | 97332112799 | I visited Shkh Jabir Al Subah health Center in Jannusan with sever fever, coughing, body pain and nausea. I visited twice and they gave me same treatment, panadol and citrizin. I told them I need rest days and that i’m in a lot of pain but have not been taken seriously on both visits, I ended up going to a private hospital to get proper treatment for simple sickness. Very disappointing. The visits were on the 17th and 19th of October 2022 |
بداية تم شكر العميل على ابداء ملاحظاته مما يساهم في تطوير خدماتنا المقدمة، وإننا نتقبل كل الملاحظات الواردة الينا بجدية بالغة ونسعى الى تقديم أفضل الخدمات الممكنة لمراجعينا في مركز الشيخ جابر الصحي.
حيث ذكر السيد علي ان في زيارته للمركز الصحي في يوم 17 أكتوبر 2022 بسبب اعراض نزلة البرد تمت معاينته واعطائه ادوية ولكن لم تتحسن حالته مما اضطر الى العودة في اليوم الثاني ولكن تم إعطائه نفس الادوية، ولم تعطى له إجازة لإيام أكثر رغم أحساسه بالتعب، ولم يعطى أي ابرة او ادوية اخرى.
ومن جهتنا تم التوضيح للعميل ان خلال هذه الفترة تنتشر نزلات البرد الفيروسية والانفلونزا الموسمية تحتاج فقط الى علاجات لتخفيف العوارض مثل خافض الحرارة وادوية تخفيف اعراض الزكام وهذا ما تم صرفه من قبل الأطباء للمريض وفي اغلب الحالات لا تستدعي المضادات الحيوية او المحاليل الوريدية (الا في حالات خاصة) مما قد يعرض للمريض الى الاثار الجانبية، اما بالنسبة الى الاجازة المرضية فبمراجعة الملف الإلكتروني تبين انه أعطي يومين (17-18 أكتوبر 2022)، وان الاجازات المرضية خاضعة لتقييم الطبيب. وقد تم أخبار العميل بمراجعة المركز الصحي إذا كان ما زال يشتكي من أي عوارض لإعادة تقيمه وإعطائه العلاج اللازم، وإننا لا نألو جهدا في تقديم خدماتنا لمراجعينا الأعزاء.
هذا ما لزم توضيحه. مع الشكر الجزيل. د. عبد الحسين محسن رئيس مجلس ادارة مركز الشيخ جابر الصحي
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SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-16379 | 10/19/2022 12:00:00 AM | 10/20/2022 8:01:35 AM | 10/20/2022 12:00:00 AM | ||||||
3733 | Waseem | 39122728 | waseem_Qamar@outlook.com | Hospital Staff Very Bad |
المريض احس ان المعاملة عنصرية و رفع صوته على الموظفين و أكدت عليه أننا لا نتعامل بعنصريه و طلب المريض فقط أن تكون المعاملة طيبة و أكدت على القسم المعني ان تكون يتعاملوا مع المرضى بأسلوب طيب |
HKC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-10-25013 | 9/10/2022 12:00:00 AM | 10/20/2022 12:30:32 PM | 9/11/2022 12:00:00 AM | ||||||
3734 | mohammed fawzi | 33630877 | منع دخول الرجال بملابس غير لائقة برمودا (سراويل قصيرة) |
تم التحدث مع المراجع وإخطاره بدور الحارس المناوب في تنبيه المرضى للباس المحتشمويرجع القصور إلى تقليص عدد الحراس بالعيادةحيث أن حارس واحد لا يكفي لتغطية العيادة طوال فترة الدوام من الساعة 7 صباحاً إلى ال 7 مساءاً فتفوته بعض الملاحظاتكما أنه تم التنبيه على الحارس المناوب بضرورة ملاحظة المرضى والمترددين في المرات القادمة |
BCC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 22-10-03913 | 10/6/2022 12:00:00 AM | 10/20/2022 12:31:42 PM | 10/13/2022 12:00:00 AM | |||||||
3735 | لا يوجد | 34030204 | قسم الرعاية ممتازأتمنى لهم التوفيق |
BCC | Administrative | Appreciation | Mother and Child Care | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 22-10-11311 | 10/12/2022 12:00:00 AM | 10/20/2022 12:33:33 PM | 10/20/2022 12:00:00 AM | |||||||||
3736 | علي | 960200371 | 97333391852 | Alibushook@gmail.com | السلام عليكم و رحمة الله و بركاته في مركز بنك البحرين و الكويت الصحي في الحد يتكرر مشهد اعطاء موعد و لكن لا يتم المناداه بالاسم لدى العديد من الاطباء و اي شخص يأتي يستقبلوه و لذا لا توجد اسبقيه حسب المسجلين مما يدفع ببعض الاشخاص بالانتظار بالساعات حيث يتم ادخال اشخاص تم تسجيلهم بعدهم. |
تم التواصل مع المريض و شرح اللازم و شكره على الملاحظة و تم تنبيه الاطباء على ضرورة المناداة و اخذ في الاعتبار وقت المواعيد و اولية المعاينة للمرضى المسجلين |
BKH | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-21181 | 10/19/2022 12:00:00 AM | 10/20/2022 12:51:14 PM | 10/20/2022 12:00:00 AM | |||||
3737 | Mohamed ALKHAYAT | 890807850 | 97335571557 | balkhayat1989@gmail.com | السلام عليكم ورحمة الله وبركاته بارك الله فيكم من المفترض انه لي زيارة لمركز بنك البحرين والكويت الصحي bbk في الحد وذلك لقابلة الطبيب بحيث الدواء على وشك الانتهاء والمؤسف انني اعاني من حرارة ورشح وسيلان في الانف وبصدد اجراء فحص كورونا خلال ٢٤ ساعة لدى كيفية تواصل مع الطبيب المركز وماهي آلية التطبيب عن بعد مع طبيب المختص للاطمئنان على حالتنا مع الدواء ولكم جزيل الشكر على جهودكم الملموسة وزارة الصحة ومركز bbkوطاقمه الجميل والرائع |
تم التواصل مع المريض و اخذ موعد مع الطبيب المختص لعمل اللازم |
BKH | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-95849 | 10/19/2022 12:00:00 AM | 10/20/2022 12:55:36 PM | 10/20/2022 12:00:00 AM | ||||||
3738 | Kalsoom Abbaji | 35446890 | Behavior of the person on counter is not good with patient |
تم التواصل مع المريض و كانت لديه ملاحظه عن أسلوب التعامل مع كبار السن و أخبرته بأننا نعطي كبار السن الأولوية في كل الخدمات و سأقوم بتوصيل ملاحظته للتأكيد على الموظفين |
HKC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-10-39416 | 10/10/2022 12:00:00 AM | 10/20/2022 1:28:22 PM | 10/12/2022 12:00:00 AM | |||||||
3739 | محمد | 33885580 | قسم التسجيل / الإنتظار لمدة ساعه كاملة و عدم قبول الموظف بتسجيل أولادي لأخذ موعد |
تم التواصل مع المريض و أخباره بأن الوضع كان جدا زحمة و التسجيل فقط للحالات المصنفة من قبل التمريض و أقترح بأن يجب تحويل المرضى للتصنيف من قبل الممرضة قبل الانتظار في قسم التسجيل و تم توصيل الملاحظه لقسم التمريض |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-10-84397 | 9/24/2022 12:00:00 AM | 10/20/2022 1:40:30 PM | 9/25/2022 12:00:00 AM | |||||||
3741 | Yahya Naji Ahmed Saeed | 33434856 | yahyanajialsaeed90@gmail.com | قسم السجلات الساعة3:05 علما بأن الموظف دائما يتحجج و محاولة خلق عذر لإرجاعي بالذات و ليست المرة الأولى حيث جلبت طفلتي عمرها 7 اشهر تعاني من حرارة مرتفعة و ظهر عليها علامات و نقاط خضراء على يديها و ارجلها و تم أخذ قياس الحرارة من قبل التصنيف و تم ابلاغ قسم السجلات عن حالة المريض و لكنه رفض تسجيلها بسبب الإقامة حيث عرضت عليه إقامتي و بطاقتي العسكرية |
تم التواصل مع المريض و أخباره بأن تصرف الموظف هو تصرف قانوني لأنه يجب أن يطلب الإقامة و يفتح الموعد حسب الاقامه و في حال عدم وجود الإقامة عليه أن يدفع سبعة دينار و هذا إجراء قانوني و لكن لأن حالة البنت كانت طارئة و تحولت من التصنيف البرتقالي الى التصنيف الأحمر استاء المريض من تصرف الموظف حسب القانون . |
HKC | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-10-78319 | 10/12/2022 12:00:00 AM | 10/23/2022 11:50:29 AM | 10/16/2022 12:00:00 AM | ||||||
3742 | لايوجد | 33231467 | ترتيب المواعيد و تنظيم الحالات على الدكاترة أو الغرف انتظار للموعد ساعتين و و لاعدم اخذ الحالات المتوسطة و بعض الحالات الطارئة قيد الإنتظار غرفة رقم 12 الساعة 16:00 تاريخ 23/9/2022 |
تم التواصل مع المريض وتم إبلاغه بأن المريضة تم إخبارها بوقت الموعد و يتوجب عليها معرفة وقت الموعد من قبل موظف الكونتر و الدكتور ينادي على الوقت و كان يجب عليها انتظار وقت الموعد. و لأن المركز هذه الأيام مزدحم نعتمد على التصنيف لعدم تأخير الحالات الطارئة |
HKC | Administrative | Complaint | Waiting Period | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-10-71861 | 9/23/2022 12:00:00 AM | 10/23/2022 12:04:01 PM | 9/25/2022 12:00:00 AM | |||||||
3743 | علي أحمد صالح جابر | 33367141 | تم رفض تسجيل المريض |
تم رقض التسجيل لان التسجيل فقط كان للحالات الطارئة و المريضة كانت تحتاج تحويل لعيادة الجلدية في السلمانية و كان يجب ان تحضر يوم آخر أو في وقت الدوام الرسمي لان حضر في وقت نوبة آخر ليل و التسجيل كان فقط للحالات الطارئة بسبب الإزدحام و بعد وقت المواعيد. |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-10-30502 | 10/21/2022 12:00:00 AM | 10/23/2022 12:31:27 PM | 10/23/2022 12:00:00 AM | |||||||
3744 | خالد عليان | 38009668 | إلى قسم الدكاترة لقد دخلت إلى مستشفى حمد كانو و لا يوجد بها كمامات و أفيدكم لقد قمت بالإنتظار لمدة ساعة لما دخلت على الدكتور رفض معاينتي بدون كمامة و أفيدكم بان الدكتور لا يلبس الكمام و دخل بعدي مريضين بدون كمامات و لم يكون تعامل الدكتور بأسلوب جميل و لائق و الريسبشن و التمريض قالوا لا يوجد كمامات و موظف الأمن اسم الدكتور حسين سعد أرجو النظر في ذلك الساعة 12 ظهرا إلى الساعة 1 الظهر 7/10/2022 |
تم التواصل مع مقدم الشكوى (السيد خالد عليان) يوم الثلاثاء 11-10 -22 الساعه 11 صباحا و بعد الاستفسار عن تفاصيل الشكوى. تبين أن المريض قد حضر الي المركز في الساعه مساءا و كانت الشكوى في عدم تواجد كمامات عند التمريض أو موظفي السجلات و وفقا للقرار من ادارة المراكز الصحية يمنع دخول المؤسسسة الصحية بدون كمام . و على الرغم من ذلك تم دخول المريض و معاينتة من قبل التصنيف و اعطاءه اللون الاصفر و تم الدخول على الطبيب المعالج خلال ساعه كما هي المدة المعينية للتصنيف و لان المريض لم يكن يلبس كمام لم يقبل الطبيب ان يعاينه مما اضطر المريض الى الذهاب للحصول على كمام من أحد المرضى و بعدها تمت الاستشارة الطبية كاملة . تم الشرح للمريض ان يتم توفير كمامات للمراجعين , الا انه يتعذر في بعض الاحيان توفيرها للاعداد الهائلة من المراجعين لمركز 24 ساعه و انه بموجب القرار يجب على المرضي الالتزام بالكمام حماية لهم و لغيرهم من المرضى و على الرغم من ذلك تمت معاينة المريض من التمريض ةم تصنيفة. و بعد اخذ ملابسات الموضوع مع الطبيب المعنى تبين انه الطبيب كان ملتزم بالاجراءات الاحتزارية كاملة و تطبيقها لنفسة و المريض و لان حالة المريض مستقرة طلب منه لبس الكمام قبل المعاينة.
الختام أثنى مقدم الشكوي على الاهتمام من قبل مجلس ادارة مركز حمد كانو بشأن سرعة الاستجابة للشكوى المقدمة و الخدمات الصحية المتواصله على مدار الساعه.
مع تحياتي |
HKC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-10-91722 | 10/7/2022 12:00:00 AM | 10/23/2022 1:31:34 PM | 10/11/2022 12:00:00 AM | |||||||
3745 | FATHER OF HAJER | 36969198 | 1- معاملة سيئة جدا و عنصرية من قبل الممرضة و عدم مبالاتها عند الكلام لها و شرح حالة المريضة 2- معاملة سيئة من قبل الإستقبال و عمد تعاونها المريضةعندها زكام و كحة و آلام حادة في البطن و آلام في الجسم و تعب شديد في الساعة 8 و قد أخبرت الممرضة أنني قد أعطيت المريضة بنادول + بروفين و تأخير الموعد إلى الساعة 11 |
تم التواصل مع والد الطفلة و شرح آلية التصنيف له و نم تقييم الطفلة بناء على المؤشرات الحيوية حيث تم تصنيفها كحالة إاعتيادية و تم التعاون معه من قبل قسم السجلات و لم يعامل معاملة سيئة و من قبل الطبيب أيضا تم التعاون و دخل قبل وقت الموعد. |
HKC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-10-79709 | 9/24/2022 12:00:00 AM | 10/23/2022 1:50:18 PM | 9/25/2022 12:00:00 AM | |||||||
3746 | جعفر محمد جعفر خلف | 38384990 | عدم وجود كمامات مريحة في الاستقبال |
تم الاتصال بالمراجع بتاريخ 30-8-2022 أفاد ان الكمامات التي تعطى للمرضى عند الدخول للمركز غير مريحة بالنسبة له (خيوط) ويطلب توفير نوعية اخرى (لاستيك) تم شكره على أبداء الملاحظة والافادة بان نوعية الكمام هي نفسها المتوفرة للموظفين وهي ذات جودة عالية والتاكيد على لزوم دخول لمنشات الصحية بالكمامات .
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KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-10-57352 | 8/28/2022 12:00:00 AM | 10/23/2022 2:34:44 PM | 8/30/2022 12:00:00 AM | |||||||
3747 | بدون اسم | 39589165 | عدم الرد على هاتف المواعيد |
تم الاتصال بالمراجع وافاد بانه اتصل برقم الخط الساخن ولم يتم الرد عليه طول فترة انتظارة بالمركز وافاد بانه يحجز المواعيد الكترونيا الا ان المراجع جديد على المنطقة ولايمكن حجز الموعد التكرونيا. كما شكر المراجع الموظفة على حسن تعاملها وسعة صدرها تم شرح الية الاتصال وحجز المواعيد عبر مركز الاتصال او الموقع الالكتروني وشكر المراجع. |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-10-39861 | 9/25/2022 12:00:00 AM | 10/23/2022 2:47:00 PM | 9/29/2022 12:00:00 AM | |||||||
3748 | ابراهيم مطر | 39243779 | شاهد غرف صغيرة تقوم بفحص المرضى المصابيت باقراض نعدية قبل الكرونا قسم فحص وتقييم حالة المريض المصاب بالمرض المعدى قبل الغرف الصغيرة |
تم الاتصال بالمراجع أكثر من مرة ولكن الهاتف مغلق المراجع يعني غرف عيلدة الانفلونزا وهي عبارة عن 4 غرف منفصلة يتم فيها أخذ العلامات الحيوية للمراجعين بالاعراض بالاضافة لاخذ مسحات الكضف عن الكرونا |
KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-10-32240 | 10/2/2022 12:00:00 AM | 10/23/2022 2:56:37 PM | 10/10/2022 12:00:00 AM | |||||||
3749 | جاسم | 36688520 | السلام عليكم تأخير طالبات المدرسة في حال حضور ولي الأمر إلى المستشفى المفروض يكون الأولوية للطالب حضور المدرسة |
تم الاتصال بالمراجع الخميس 13/10/2022 موعده 10:27 وتم تحويل الموعد إلى غرفة أخرى السبب الرئيسي هي الانتظار القسم الصيدلية تم شرح آلية تقديم الخدمات في المركز وقسم الصيدلية . |
KHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-10-98309 | 10/4/2022 12:00:00 AM | 10/23/2022 3:05:43 PM | 10/10/2022 12:00:00 AM | |||||||
3750 | أحمد البديع | 770607420 | 97336844220 | بخصوص مركز الكويت الصحي ، تحجز موعد الساعة 8 ولكن للأسف تمر 50 دقيقة على الموعد ولا يتم إدخالك لمعاينة الطبيب، وعندما تستفسر عن موعد إدخال المريض يتم الاعتراض عليك. هذه ليست المرة الأولى التي يتم فيها مثل هذا الأمر، على الرغم من أن الحالة تستدعي التعجيل في إدخال المريض. لا نعترض على التأخر لظروف الطبيب، أما تأخير قرابة الساعة والتي هي محددة بنصف ساعة عند حجز الموعد. فما الحل ؟؟؟ ملاحظة: لم تتم المعينة من قبل الطبيب لأنه مكتوب على باب غرفته ممنوع طرق الباب حتى تستدعى . |
تمت مراجعة الحالة مع الطبيبة المذكور و من بعد ذلك تم الاتصال بالعميل يوم الخميس الموافق 20-10-2022 في الساعة 13:00 و تم التوضيح عن بعض اسباب التأخير الخارجة عن ارادة الطبيب المعالج.
و بعد الاستماع للمريض الذي وضح بأن الشكوى المقدمة ليست على الطبيبة المعالجة ولكن على التأخير على الموعد المسبق حجزة , حيث انه اضطر لمغادرة المركز الصحي والعودة للعمل دون الاستفادة من موعد الاستشارة.
تم تقديم الاعتذار للمريض عن التأخير و الطلب منه لمراجعة المركز الصحي في الوقت المناسب له اليوم للحصول على الاستشارة و المعالجة. و في نهاية المكالمة قمنا بالتأكيد على استعداد الطبيبة لتقديم الاستشارة في نفس اليوم و بالفعل حضر المريض حوالي الساعه 14:00 و تمت معالجتة من قبل الطبيبة .
ولكم منا جزيل الشكر
د عشرت غلوم حسين نائب رئيس مجلس ادارة مركز الكويت الصحي |
KHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-85857 | 10/20/2022 12:00:00 AM | 10/24/2022 7:54:20 AM | 10/24/2022 12:00:00 AM | ||||||
3751 | فجر خالد آدم | 38220009 | لدي اقتراح بخصوص توفير عدد من الدكاترة لأنه توجد حالات كثيرة طارئة فلا يصح بأن يعمل في الشفت الليلي فقط دكتورين أتمنى توفير طاقم أكبر من الدكاترة الرجاء النظر في الموضوع لسلامة الجميع و ذلك خصيصا في مركز حمد كانو الصحي |
تم الأخذ بالمقترح مع الشكر |
HKC | Administrative | Suggestion | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-10-73192 | 10/6/2022 12:00:00 AM | 10/24/2022 8:39:37 AM | 10/10/2022 12:00:00 AM | ||||||||
3752 | Chutki Abdulgaffar | 36332011 | chalkia_gaffar125@gmail.com | You should be fast someone could die. If someone out of language they treat like animal RYour doctors are always late |
تم التواصل مع المريض و ابلاغه بانه توجد الية تصنيف و الاولوية للطوارئ لان الوضع في هذه الأيام زحمة و نحاول تعديل الوضع مع أخذ كلانه بعين الإعتبار |
HKC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-10-55073 | 10/15/2022 12:00:00 AM | 10/24/2022 8:38:48 AM | 10/16/2022 12:00:00 AM | ||||||
3753 | Ali Ishaq | 881004332 | 97333335119 | كان عند زوجتي موعد في مركز الكويت الصحي تاريخ ١٩/١٠/٢٠٢٢ ساعه ٧ وتم ادخالها ساعه ٧.٢٠ وكانت زوجتي تشتكي ان ضغط الدم نازل وتحس في دوخه و دوار في الرأس وان يوجد الم في صدرها(الثدي) وكانت تحاول اخبار الدكتورة ان لها تاريخ عائلي في امراض السرطان وبالذات الصدر لكنها قالت لها وبل خيرتها ان ينكنها ان تفحص شئ واحد يا الضغط او الصدر وان لي معك فقط ٨ دقايق ، عندما اخبرتها زوجتي انها لن تستطيع القدوم مرة اخرى فهي اضطرت لاخذ اجازة من مكان عملها لكي تتمكن من متابعة حالتها الصحية ولكي تطمئن من وضعها الصحي . كانت الدكتورة غير المتوقع فهي كانت صارمة لم تهتم بذاك الجانب العاطفي التي من المفترض انها طبيبة وقد يكون كلامها شفاء لذاك المريض . اصرت زوجتي على الطبيبة ان تفحص لها من الثدي لخوفها الشديد بالنهاية قبلت الطبيبة وقامت بذاك الفحص السرير . رسالتي هي ان زوجتي رجعت بحالة نفسية صعبه ، كان من المفترض انها تذهب للمستشفى للاطمئنان وتلقي العلاج ان وجد . لم تقم الطبيبة بعمل واجبها الانساني اولاً ومن ثم الممهني ثانياً. بل على عكس ذالك كان لها دور سلبي كبير على صحة زوجتي التي في حالة نفسية صعبه منذ الامس |
تمت مراجعة الحالة مع الطبيبة المذكور و من بعد ذلك تم الاتصال بالعميل يوم الخميس الموافق 20-10-2022 التوضيح عن محتوى الشكوى المقدمة, و قد تم التوضيح و التأكيد على موعد الاستشارة المخصصة لكل مريض وهي بالفعل 8 دقائق, و بأحقية المريض لأختيار المشكلة اللتي يرغب بمناقشتها او معالجتها مع الطبيب و تأجيل الباقي لزيارات اخرى, و كما يحق للطبيب اختيار الشكوى اللتي يجب معالجتها حسب اهميتها و خطورتها.
و في نهاية الأمر , ابدت المريضة شكرها و تقديرها لما عملته الطبيبة في موعد الاستشارة و كما اوضحت بانها لم يكن لديها ادنى علم بالشكوى المقدمة من قبل زوجها.
و لكم منا جزيل الشكر
د عشرت غلوم حسين نائب رئيس مجلسة ادارة مركز الكويت الصحي |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-79326 | 10/20/2022 12:00:00 AM | 10/24/2022 8:40:27 AM | 10/24/2022 12:00:00 AM | ||||||
3754 | علي حسين علي القيم | 781208041 | 39555998 | طلب توفير خدمة ابر الهرمونات المعطاة فقط بالسلمانية بالمركز الصحي Menopu
|
تم التواصل مع الاخ صاحب الطلب ، وشرح التعليمات الخاصة بإعطاء ابر الهرمون والمسموح به فقط بمجمع السلمانية الطبي ، وكذلك تم شرح الاجراءات له من قبل الطبيب المسؤول. |
AAK | Proffesional | Enquiry | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10209 | 10209 | 22-10-93936 | 8/24/2022 12:00:00 AM | 10/24/2022 9:36:32 AM | 8/24/2022 12:00:00 AM | |||||||
3755 | Samya Yusuf | 540136255 | 39197744 | الصيدلية أنا من المسنين إذ أبلغ من العمر 69 عاما و صرفت كل الأدوية من مركز الرفاع إلا دواء واحد للسكر فطلبت من الموظفة إعطائي الدواء و رفضت على الرغم أني أعاني من الدوار عند الوقوف لمدة طويلة و لا أعرف ما السبب؟ |
تم الإتصال بالمريضة و سبب المشكلة هو أخذ رقم الإنتظار و الإنتظار مباشرة عند الكونتر و عدم الإنتظار و بسببها حصل نقاش خفيف بين الموظفة و المريضة |
HKC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 22-10-06721 | 9/27/2022 12:00:00 AM | 10/24/2022 9:39:55 AM | 10/24/2022 12:00:00 AM | ||||||
3756 | محمد حسين | 33466200 | aboateeg@gmail.com | الطبيب مازن اخبر المريض بأن يكون صبور لانه عسكري والمريض في ذاته يقول هل العسكري ليس ببشر. |
تم التواصل مع الدكتور مازن وأفاد بأنه قدم العلاج تام للمريض وفقط من باب الحديث مع المريض بلطافة اخبر المريض أن العسكري صبور وليس القصد الاهانة او التقليل من الشخص او شدة المرض وان المريض يبدو فسرها بمعنى آخر.
وتم التواصل مع المريض وتفسير ذلك له. |
AAK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-10-13128 | 10/24/2022 12:00:00 AM | 10/24/2022 9:43:05 AM | 9/20/2022 12:00:00 AM | ||||||
3757 | - | 39663869 | زيادة الكمية المصروفة ن الحفاظات لكبار السن |
تم التوضيح لصاحب الشكزى بأن الكمية المصروفة للمرضى بناء على الكمية المصروفة من المخازن العامة وخارج عن ارادة المركز . |
AAK | Administrative | Enquiry | Mother and Child Care | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-10-06539 | 9/4/2022 12:00:00 AM | 10/24/2022 9:45:54 AM | 9/5/2022 12:00:00 AM | ||||||||
3758 | عسى الشيخ | 33126598 | افاد صاحب الشكوى بأن الدكتورة ماجدة لم تم بالفحص على المريض وفقط الاكتفاء بكتابة الدواء |
اكدت الدكتورة ماجدة بأن تم تشخيص الحالة المرضية للمريض والتي كانت الاعراض ظاهرة ، على خلاف كلام المريض.
وتم التوةاصل مع صاحب الشكوى والوقوف عند الشكوى وبان الطبيب طلب فحص الكورونا لوضوح الاعراض وتم كتابة الدواء |
AAK | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-10-17530 | 9/25/2022 12:00:00 AM | 10/24/2022 9:50:58 AM | 9/26/2022 12:00:00 AM | |||||||
3759 | سامية حسن | 33478396 | الشكوى على د مازن ، حسب افادة المراجعة بان الطبيب لم يفحص ابنها ورفض اعطاء اجازة مرضية |
تم التواصل مع المريضة وحسب افادتها بان اسلوب الطبيب جاف جدا في التعامل ، وبعد نقاش الشكوى مع د مازن افاد بان على العكس فحص المريض وكتب الدواء المناسب له ، وفيما يخص الاجازة لم تخبر بانها ستغيب الولد فطلب منها الحضور |
AAK | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-10-86390 | 10/24/2022 12:00:00 AM | 10/24/2022 9:57:47 AM | 10/17/2022 12:00:00 AM | |||||||
3760 | Yaser Al doseri | 640406505 | 97338111339 | yaseraldoseri502@gmail.com | Al nuaim health center all the doctors having a brake there are summery patients Waiting to see the doctors almost one hour way |
تم التواصل مع العميل لأكثر من مرة وعلى مدى يومين عمل ولم يتم الرد |
NHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-98958 | 10/19/2022 12:00:00 AM | 10/24/2022 11:55:05 AM | 10/24/2022 12:00:00 AM | |||||
3761 | Mariam | 920207308 | 39940892 | الإستقبال / موظفة تنسيق المواعيد تتعمد التسجيل على أطباء معينين و لا تجيد عمل توازن بين الأطباء حيث أن مرضى كثير على طبيب و آخر فارغ ليس لديه شيء أنا لا مانع لدي من الإنتظار و لكن حرام بحق الطبيبة تتعب و أنا طوارىء تناديني و هي وقت إستراحتها الرجاء توجيه الإستقبال بعمل تسجيل عادل و منصف و بالتوزيع المتساوي
|
تم التواصل مع المريضه و وضحنا لها آلية التسجيل و التنسيق و توزيع المواعيد و أكدت لها أن هناك تنسيق بين منسقين المواعيد بخصوص التسجيل و توزيع حالات الطوارىء بشكل عادل و أن لا يوجد أطباء فارغين لان هناك مواعيد محجوزه بالهاتف و الحجز الإلكتروني و تفهمت الوضع وأثنت على الإتصال و الإهتمام بالرد على الشكوى |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-10-67536 | 10/20/2022 12:00:00 AM | 10/24/2022 1:21:18 PM | 10/24/2022 12:00:00 AM | ||||||
3762 | Zainab Abdulshaheed Al Satrawi | 961207566 | 97332020269 | zainabsatrawi@outlook.com | السلام عليكم الساعة الآن ١١:٠٣ في مركز جدحفص الصحي وانا أنتظر قريب النصف ساعة أجلس امام غرفة الطبيب رقم ٣ و ٤ المرضى في تزايد وهم في الاستراحة يتناولون ما لذ وطاب أنا أنتظر الطبيبة لغرفة رقم ٤ لزوجي المريض الذي لديه صعوبة في التنفس هل هذه رؤيا وزارة الصحة؟ أرغب كثيرا بتصوير ما أرى من كبار وصغار ينتظرون وغرف فارغة وطبيبة تضحك وتمرح مع زملاءها والمرضى متعبين... ولكني لا احب التشويه والتعميم على كل الاطباء في المراكز الحكومية لأن هذا لا ينطبق على الجميع ولكن سؤالي مجددا هل هذه رؤيا وزارة الصحة؟ |
تم التوضيح للمراجع ان الطبيب كان في فترة الاستراحه المخصصه من الساعه 10 ونصف الى الساع 11 صباحا, نصف ساعه . كما تم التوضيح انه حاله المريض مستقره وتم تصنيفه ك green مما يعني دخول المريض على وقت الموعد المعطى . تفهمت زوجه المراجع وضع الطبيبه والطريقه التي يتم اتباعها في التصنيف. |
JHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-10254 | 10/23/2022 12:00:00 AM | 10/24/2022 2:57:22 PM | 10/24/2022 12:00:00 AM | |||||
3763 | عبدالله عيسى | 39866993 | الطبية في غاية السوء وعدم المبالاة ولاتشرح الى المريض نوع المرض و التشخيص |
تم التواصل مع المريض و الاعتذار بالنيابة عن الطبيبة و تم التواصل مه الطبيبة للردرد الطبيبة:هذا اليوم كان عدد المريض فوق المعدل بكثير والشكوي تكاد تكون مكررة نظرا لحالات الانفلونزا الطارئة والتي طالت عدد كثير ومعظمهم من الاطفال.
|
BKH | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-10-59917 | 10/16/2022 12:00:00 AM | 10/25/2022 10:16:30 AM | 10/19/2022 12:00:00 AM | |||||||
3764 | شيخة الحربي | 35145965 | الدكتورة كتبت العلاج بدون تشخيص |
تم التواصل مع الطبيبة و اخذ ردها وهو بعد الاطلاع على الشكوى المحرره ضدي و التحقق من الملف الالكتروني للمريضه تم التاكد من ان المريضه قامت بحجز موعد علي في يوم 13/10/2022 الساعه 9:30 صباحا و كانت تعاني من الم في الحلق و سيلان من الانف ليوم واحد, اكدت المريضه بانها لم تكن تعاني من ارتفاع في درجه الحراره او صعوبه في البلع او ضيق في النفس او الم في الصدر. تم القيام بما يلزم لتقييم المريضه على اعتبار انها تعاني من عدوى فيروسيه و تم طلب فحص مخبري للكشف عن فيروس الكرونا و كذلك صرف العلاج المناسب و اجازة مرضيه لهذا اليوم. و عندما حضرت المريضه في المساء و معاينتها من قبل الطبيب اتفق مع التشخيص و العلاج . هذا مالزم و لكم جزيل الشكر. واخيرا تم التأكيد على فحص جميع المرضى |
BKH | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-10-62809 | 10/3/2022 12:00:00 AM | 10/25/2022 9:49:48 AM | 10/6/2022 12:00:00 AM | |||||||
3765 | صباح حسن مبارك | 35113691 | تم تقييم خدمات المركز من قبل المريضه بأنها ممتازه |
تم الاتصال بالمريضه وشكرها على التقييم |
NAC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-10-16455 | 9/8/2022 12:00:00 AM | 10/25/2022 9:42:41 AM | 9/14/2022 12:00:00 AM | ||||||||
3766 | نعيمة احمد | 66377007 | الطبيبة ترفض تلقي اكثر من شكوى واحدة عن مرض حيث قالت لي ان على المريض عرض مرض واحد و واخذ مواعيد اخرى لكل مرض |
تم التواصل مع الطبيبة واخذ ردها وتم التوصية على التعامل الحسن و الاسلوب بين الطبيب و المريض رد الطبيبة: تم تسجيلها قبل وصولي للمركز في حين كنت مشاركة مع لجنة كبار المواطنين و تم ندائها و لم تكن موجودة و تم مناداة المريض الي بعدها و الكشف عليه و بعد ذلك حضرت للموعد عندها عدة شكاوي و اهمها الخفقان و تريد تحاليل و لديها الم في المفاصل من عدة شهور + اكزيما في اليد تم عمل تخطيط للقلب و فحص نسبة السكر و الدم و عمل التحاليل و اعطائها الادوية للاكزيما (كانت تشكك في التشخيص و تقول قشور) و بعدها قلت انها تفضل تحويل لمستشفى الملك حمد الجامعي اخبرتها باهمية مشكله الخفقان و انه مؤخرا حصل لها فيج البحث فيه |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-10-70825 | 10/4/2022 12:00:00 AM | 10/25/2022 10:09:58 AM | 10/6/2022 12:00:00 AM | |||||||
3767 | لا يوجد | تم تقييم خدمات المركز من قبل المريض/ـه ممتازه |
لايوجد رقم تواصل للمراجع |
NAC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-10-69579 | 10/20/2022 12:00:00 AM | 10/25/2022 9:48:43 AM | 10/25/2022 12:00:00 AM | |||||||||
3768 | شيخة الزايد | 39982992 | ارقى تحية وعرفان للدكتورة عائشة الحمادي صاحبة الابتسامة والروح الجميلة . اشكر عطائها وجهودها في خدمة المرضى بكل رحابة صدر |
تم توصيل رسالة الشكر الى الطبيبه وشكرها على جهودها المبذولة لخدمة المرضى |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-10-04915 | 8/28/2022 12:00:00 AM | 10/25/2022 10:01:35 AM | 8/31/2022 12:00:00 AM | ||||||||
3769 | محمد علي | 34313110 | المريض يطلب :
دخول المراجعين على غرفه التصنيف قبل الدخول على الاطباء يأخر المريض وبعض الاحيان يتم تحويل المريض الى مركز اخر |
تم اخبار المريض بالنظام المتبع في حال انتهاء المواعيد بأنه يتم تحويل المريض الى التصنيف لتصنيف حالته واذا كانت حالته عاديه يتم اخباره انه بأمكانه حجز موعد لليوم التالي واذا كانت حالته طارئة يتم تسجيله على الاطباء الموجودين وتم الجلوس مع المريض شخيصا وتم توضيح جميع النقاط المذكوره له |
NAC | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-10-58462 | 10/24/2022 12:00:00 AM | 10/25/2022 10:29:36 AM | 10/24/2022 12:00:00 AM | ||||||||
3770 | احمد ابراهيم العطار | 39611667 | اعطاء المريض النتائج المختبريه بدون الدخول على الطبيب بالتنسيق مع المختبر |
تم الاتصال بالمريض وتوضيح الامر له وانه ليس من الممكن اعطاء المريض النتائج بدون الدخول على الطبيب وانه الطبيب يناقش النتائج وتوضيح الحالة الصحيه للمريض |
NAC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-10-39023 | 10/2/2022 12:00:00 AM | 10/25/2022 10:51:14 AM | 10/11/2022 12:00:00 AM | ||||||||
3771 | no name | استلام اشرطة قياس نسبة السكر مدة صلاحيتها تنتهي خلال شهر |
تم استلام الاشرطة من المخازن في نفس الشهر ويتم اخبار المرضى بأنه في حال انتهاء الصلاحية يحضر المريض لقسم التمريض لتبديلة |
NAC | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-10-63287 | 10/24/2022 12:00:00 AM | 10/25/2022 12:36:49 PM | 10/24/2022 12:00:00 AM | ||||||||
3772 | محمد الخالدي | 33088388 | انتظاري لممرضة العيادة السكر لاكثر من 20 دقيقه وعدم تواجدها في العيادة |
الممرضة في ذلك الوقت لديها مريض حالتة طارىء في قسم المعالجة وكانت المريضه لديها ارتفاع شديد في السكر |
NAC | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-10-98583 | 9/11/2022 12:00:00 AM | 10/25/2022 12:42:28 PM | 9/21/2022 12:00:00 AM | |||||||
3773 | لا يوجد | الدكتوره ريم السبيعي غير متعاونه لابعد حد |
لاتوجد اي معلومات للمريضه لاستيضاح حيثيات الشكوى |
NAC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 22-10-55889 | 10/24/2022 12:00:00 AM | 10/25/2022 12:59:09 PM | 10/24/2022 12:00:00 AM | ||||||||
3774 | لا يوجد | لا يوجد | لا يوجد | لا يوجد | تنظيم الكراسي في القسم سيء ولايناسب الخصوصية يرجى تعديله الى قسمين للرجال والنساء |
سيتم اعادة ترتيب الكراسي في قاعة الانتظار |
SABKAK | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 22-10-52282 | 10/25/2022 12:00:00 AM | 10/25/2022 2:18:39 PM | 10/25/2022 12:00:00 AM | |||||
3775 | محمد عيسى الذوادي | لا يوجد | 6666642 | تم الفحص من قبل دكتور غرفة رقم 1 قسم الاسنان واخذ قرار بالذهاب الى مستشفى خاص او الانتظار لمدة طويلة في المركز خرجت منه ودخلت غرفة ثانية وتم فحصه وعلاج في نفس الوقت |
تم التواصل مع صاحب الشكوى وحل المشكلة معه |
SABKAK | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10865 | 10865 | 22-10-15560 | 10/6/2022 12:00:00 AM | 10/25/2022 2:27:10 PM | 10/25/2022 12:00:00 AM | ||||||
3776 | دلال حسن | 840805934 | 33113462 | dalalhasan@gmail.com | اسكن في مجمع 901 الرفاع واتبع مركز الشيخ عبدالله الصحي حاولت اخذ موعد لرؤية الطبيب وعمل تحاليل طبية عن طريق برنامج صحتي فرفض الموقع ذلك وعند ذهابي للمركز لاخذ موعد تفاجئني الموظفة وتخبرني ان لا يوجد موعد قريب الا بعد اسبوع هل يعقل ان ياتي مريض لملركز صحي لا يمكنه التعالج الا بعد اسبوع وانا اخبرت الموظفة هل يمكنني الذهاب لمركز اخلر فاخبرتني لا لن يقبلوا لان عنوانك على هذا المركز والمركز مفتوح حاليا اذا ما العمل هل اقالت الموظفة انتظري اسيوع هل في اعتقادكم اسبوعكامل كي اتعالج هو الحل علما بان الاسبوع فيه من يحيا ومن يموت كيف للمريض انتظار اسبوع للمعالجة المركز جديد ويخدم مجمعات معينة كيف لا يمكن ان يخدم اصحاب هذه المجمعات اذا اين نتعالج نريد حل لهذه المشكلة |
تم االتواصل مع العميل المذكور وسيتم اتخاذ الاجراء اللازم بخصوص معاملة الموظفين وتم التاكد للعميلة التوجه للمسؤول المباشر في حال مواجهة اي مشكلة او استفسار |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 22-10-22531 | 10/10/2022 12:00:00 AM | 10/25/2022 2:46:53 PM | 10/13/2022 12:00:00 AM | |||||
3777 | mohammed saad iqbal | 990111296 | 3261506 | saadoo.abbasi@gmail.com | hi. we are unable to book appointment from sehati application for sheikh abdullah bin khalid all the doctors are not available it says there is no use of sehati application for this health center everytime i try to book appointments but there is no appointments |
تم التواصل مع العميل المذكور حيث ذكر ان المشكلة مع برنامج تواصل |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 22-10-35038 | 10/11/2022 12:00:00 AM | 10/25/2022 2:59:35 PM | 10/25/2022 12:00:00 AM | |||||
3778 | علي حسن | 870502433 | 33855155 | alihasan_gh@hotmail.com | for more than 2 months i have been trying to take an appointments through sehati and its always fully booked also i have tried by phone call and as always no body is answering |
تم التواصل مع العميل المذكور حيث خلال فترة الشهر بحاول الحجز على دكتور معين وتم شرح له الية الحجز للمواعيد والذهاب الى المركز للضرورة لحجز موعد مباشرة بعد التصنيف في حال انتهاء المواعيد |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 22-10-72228 | 10/3/2022 12:00:00 AM | 10/25/2022 3:07:19 PM | 10/10/2022 12:00:00 AM | |||||
3779 | وفاء النهام | 850906806 | 33389012 | Wafasep@gmail.com | عند ذهابي لمركز الشيخ عبدالله بن خالد الصحي الكائن في الرفاع الشرقي لتقديم طلب بطاقات الاعفاء لاطفالي غير البحرينيين ووالدهم يمني مقيم يعمل في وزارة الداخلية ثم اجباري بانه هذا الاجراء توقف من قبل وزارة الصحة علما اتي موظفة بحرينية واعمل ايضا في وزارة الصحة وعلمي بانه هذه الخدمة ممنوعة عن اطفالي لعلمي بتكفل القانون بعلاجهم مجانا ولكم الشكر |
تم التواصل مع المريضة وشرح لها سبب عدم توفربطاقات الاعفاء وانه اليوم تاريخ 16/10/2022 تم اخبارنا انه تم توفيرهم وسيتم استلامهم واصدار البطاقات لابناء المراجعه |
SABKAK | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 22-10-61442 | 10/16/2022 12:00:00 AM | 10/26/2022 7:50:26 AM | 10/16/2022 12:00:00 AM | |||||
3780 | Mrym ambar | 960607340 | 35694530 | maryamambar@icloud.com | توجد مشكلة في تطبيق صحتي لحجز المواعيد وليس هناك مواعيد وكذلك موقع الوزارة لحجز المواعيد الكترونيا توجد مشكلة في التوقيت والخط لحجز المواعيد مقطوع |
تم التواصل مع العميل حيث ذكر ان المشكلة مع برنامج صحتي لا يستطيع حجز موعد من خلاله وان المشكلة ليست في مواعيد المركز |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 22-10-55870 | 10/4/2022 12:00:00 AM | 10/26/2022 8:07:42 AM | 10/12/2022 12:00:00 AM | |||||
3781 | Ali Khalid | 920203000 | 97335990200 | akaalwhebi.bh2022@gmail.com | السلام عليكم .. ليس بشكوى وانما ارجو منكم نصح الدكاترة خصوصا الي ماسكين زام اخر ليل المريض ايي تعبان محتاج رعاية وعلاج مايصير اييكم اتكلمونه من طرف خشمكم وهم ماترضون تعطونه العلاج ،، انا حضرت يوم السبت الساعه 2 فجراً عند دكتورة في مستشفى حالة بوماهر الصحي وكانت دكتورة انثى واخبرتها بأنه قرصتني حشره في جسمي واحس بألم قوي من الحكه واحتاج ابره لانه الالم لايتوقف واخبرتني بتعطيني حبوب قتلها مايفيدني لانه قبل لا ايي المستشفى انا ماخذ حبوب مافي فايده فرفضت قتلها انا اعرف انه الابره قويه مو سهله لانه ماخذها من قبل سنه او اكثر وانا الحين ياي احتاجها قتلها عطيني وماراح اسوق بالعكس باقعد في الانتظار اول ماخلص كالعاده يعطوني الممرضين بطاقتي وعقب بامشي رافضه وموعاجبها وقامت اتكلمني بأسلوب اينرفز ويوم جافتني مصر على الابره قالت لي اطلع برع ويابت في الامن قتلها انا ياي ابي علاج مو ياي اتهاوش ولا ياي عشان اتقولين لي امن وغيره قتلها عطيني الابره وانا باتصل في اخوي اييني وياخذني وللعلم انا كبير مو صغير ماعرف مثلا حق صحتي ولا ماعرف ادير اموري يعني شي طبيعي باقعد لي مايروح مفعول الابره وعقب باتحرك |
تم الاتصال بمقدم الشكوى على الرقم المذكور في الشكوة تاريخ 24/10/2022 الساعة 13:45 لا يوجد رد ( الرقم المطلوب مغلق حاليا ) تاريخ 25/10/2022 الساعة 11:40 لا يوجد رد الساعة 14:21 لا يوجد رد
سيتم المحاولة مرة اخرى غدا تاريخ 26/10/22 تمت المحاولة تاريخ 26.10.2022 تم تكرار محاولة الاتصال بمقدم الشكوى و لم يرد احد على الرقم المذكور في الشكوى |
HBM | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-38347 | 10/23/2022 12:00:00 AM | 10/26/2022 12:14:57 PM | 10/26/2022 12:00:00 AM | |||||
3782 | يعقوب يوسف | 39072939 | مقترح تحويل طلب اشعة التلفزيون من مركز النعيم الصحي الى مركز صحي قريب من مركز أحمد علي كانو الصحي |
تم التواصل مع صاحب المقترح من قبل رئيس قسم الاشعة بالمركز ، وتم تقديم الشكر على التواصل وبانه تم رفع المقترح للادارة للنظر في امكانية تطبيقه.
وتم شرح آلية التحويل الخاصة بمركز النعيم الصحي حسب المناطق الصحية |
AAK | Administrative | Suggestion | Radiology | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-10-20668 | 10/25/2022 12:00:00 AM | 10/26/2022 10:06:35 AM | 10/26/2022 12:00:00 AM | ||||||||
3783 | بدون اسم | بودون رقم اتصال | المركز الصحي في حالة تطوير الخدمات والمبنى اتمنى وضع بنر ارشادي للمراجعين يصفط السيارات بانتظام وعدم حجز موقفين لسيارة واحدة وهذه مشكلة نعاني منها وشكرا لكم
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لا يوجد رقم للاتصال تم طلب لوحات ارشادية مسبقا لمواقف السيارات تم وضع بعض اللافتات الورقية مع بداية التوسعة في المرطز |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-10-76295 | 10/17/2022 12:00:00 AM | 10/26/2022 2:20:56 PM | 10/17/2022 12:00:00 AM | |||||||
3784 | لطفي الأسدي | 480111960 | 39077728 | أقسامكم تتصف بالجهوزية التامة والمهارة إلى من يهمه الامر يشرفتي ويسعدني أن أتقدم لكم بصادق الشكر والتقدير مع العرفان والاحترام لطاقم مركزكم الذي يبذل للجميع وافر الاعتمام والرعاية مع المهارة والتي يشهد لكم فيها كل من يرتاد خذا المركز. أرجو قبول صادق احترامي على ما تقدمونه من جهد ومثابرة واليكم في الختام أمنتيات التقدم والازدهار لطفي محمود الاسدي |
تم الاتصال بالمراجع وافاد بأن أقل ما يمكن تقديمه للمركز والموظفين المراجع سعيد جدا بالخدمات ومستوى تعامل الموظفين قدم اطراء طويل جدا في مدح جميع موظفين المركز وافاد بان مهارت الموظفين متميزة |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-10-28080 | 10/23/2022 12:00:00 AM | 10/26/2022 2:31:01 PM | 10/25/2022 12:00:00 AM | |||||||
3785 | بدون اسم | تضمنت الاستبانة تقييما ممتاز لجميع بندون التقييم |
لا يوجد رقم للاتصال |
KHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-10-66294 | 10/17/2022 12:00:00 AM | 10/26/2022 2:33:13 PM | 10/17/2022 12:00:00 AM | |||||||||
3786 | Hawra Shukri | 941202399 | 97333770669 | hawrashukri@gmail.com | مساء الخير بالامس ذهبت الى مركز جدحفص الصحي لاصابتي بالانفلونزا و عند انتظاري للدكتور في غرفة رقم ١ المناوب في الساعه الثامنه مساءً طرقت الباب لكي اساله اذا سيقبل دخولي عليه او يجب علي الانتظار حتى وقت الموعد حيث ان لم يكن لديه اي مريض طرقت الباب و فتحته و اتفاجأ بسوء معاملته لي وبشكل مباشر قام بالصراخ وقال (برع برع) وانا لم اتحدث او استفسر بشي طلبت منه ان يهدأ ولكن كان مستمر بالصراخ و لم يعطني اي مجال و عند اغلاقي للباب سمعت صوت ضرب على الطاولى وعند ذهابي للاستقبال اخبرتني الموظفه باستطاعتي تقديم شكوى عليه عند الدكتور في غرفة رقم ٢ و لكن الدكتور رفض و اخبرني بان ليس لي علاقة بالموضوع ارجوا من الجهات المختصه التواصل معي 36080777 |
تم التوضيح للمراجعه ان الطبيب كان يغلق ملفات المرضى و مشغول في ادخال البيانات . وتم التوضيح للمريضه انه يتم الدخول على الطبيب في الموعد المحدد الا في الحالات الطارئه. اما بخصوص تعامل الطبيب تم توجيه الطبيب . كما تم الاعتذار من المريض وانه ابدت المريضه تفهمها و شكر الاهتمام بالتواصل معه و توضيح الامور. |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-47196 | 10/26/2022 12:00:00 AM | 10/27/2022 2:16:44 PM | 10/27/2022 12:00:00 AM | |||||
3787 | يوسف المرباطي | 900201711 | 97335351278 | Mariam14mohmed@gmail.com | السلام عليكم اتمنى انه تاخذون الموضوع بعين الاعتبار اتقدم بشكوى ضد مركز الصحي الحد ٣مرات اروح لهم عشان علاج اطفالي من دون فحص يحولون حمد اول مره كان عندهم نزله معوية من غير ماتفحص الأطفال قالت لي بحولهم حمد عشان سيلان اهي حتى عيونهم مافتحتها اشلون عرفت انهم يحتاجون سيلان طبعا اطريت اطلع وروح دارالشفاء عطوهم ابر والحمد الله رب العالمين وطبعا رحت المركز الحد ثاني يوم وكلمتهم عن إلى صار وثاني مره رحت لهم ولدي طاح على شفايفه بسبب أسنان صار نفس الشق في الشفايف وديته بس جافته من بعيد تقول بحول حمد يحتاج خيطه رحت مستشفي حمد قالو لي مايحتاج خياط لانه صغير وعاد يلتئم ولكن أمس اهي المره الثالثة والمره الأخير إلى أزور فيها مركز الصحي الحد ولدي صار له يومين يطلع له نفس الحرار في ويهي وجسمه وكنت شاكه انه بوشنيتر وديته لهم والله العظيم من غير حتى ماتفتح اليت على ويه أو تسألني من متي اهو مسخن ولاشي اهي على كرسي وانا على كرسي تقولي بحول حمد حق جلدية اقوله دكتوره جوفي مو بوشنيتر تقول لا لا وطلعت ورحت الشفاء الدكتوره إلى هناك قالت لي بوشنيتر معقوله مستشفى حكومي مايعرف يشخص بوشنيتر لازم ندفع حق خاص وشكر |
تم التحقق من الملف الالكتروني للمرضى و اخبار المراجع بانه غير مقبول من الاطباء عدم فحص المريض و سيتم عمل تنبيه شفوي لكل من الاطباء |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-08193 | 10/30/2022 12:00:00 AM | 10/30/2022 11:47:14 AM | 10/30/2022 12:00:00 AM | |||||
3788 | حصة عبدالله | 830906541 | 97339771150 | sunshine_99_187@hotmail.com | السلام عليكم انا اقدم شكوتي على الدكتور اللي كان في مركز حالة بوماهر الصحي غرفة ٥ مصري الجنسية حوالي الساعة التاسعة والنصف او العاشرة مساءاً لم يبدي اي اهتمام ليعالج ابني وقال لي لماذا حضرتي الى هذا المركز يجب عليك الذهاب لمركز الحد الصحي لأنك تابعة له بينما كنت لا ادري عن ساعات عمل مركز الحد بأنه ٢٤ ساعة تأكدت من متصفح قوقل وتبين بأنه يغلق الساعه ٧ مساء ، ولم يعطيني اي علاج له حيث ان ابني كان يعاني من حساسيه في جلده وحاله طارئه وفي النهايه اخبرني بالذهاب وقمت وذهب لمركز الحد وتبين لديهم وجودي مسجله في مركز بوماهر قبل مجيئي لهم وهم في حالة اندهاش بأنه لم يأخذ الاجراء المناسب لي يرجى اخذ الاجراء الالزامي بالنسبه للدكتور وشكرا |
تم التواصل مع مقدم الشكوى تاريخ 30/10/2022 الساعة 9:34 صباحا
تم الاتصال على الرقم المذكور في الشكوى , شرحت مقدمة الشكوى ما حدث بالتفصيل ( كما ذكر في الشكوى ) , تم التأكد و الرجوع للمعلومات المذكورى في نظام ال اي سحا , كما تم اخبار الطبيب المعني في الشكوى .
تم التواصل مع مقدمة الشكوى و اخبارها انه مركز حالة بوماهر الصحي يعمل 24 ساعة للحالات الطارئة حيث يتم تصنيف الحالة قبل تسجيلها على الطبيب , و ما ان يتم تسجيلها , يتلقى المريض العلاج المناسب و الملائم لحالته . ابدت مقدمت الشكوى ارتياحها من المكالمة . كما تم الاطمئنان على صحة و وضع المريض الصحي . انتهت المكالمة الساعة 9:42 صباحا. |
HBM | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-35836 | 10/27/2022 12:00:00 AM | 10/30/2022 11:54:47 AM | 10/30/2022 12:00:00 AM | |||||
3789 | Zainab Hassan | 900101520 | 97337155282 | Zainabhassan1990@gmail.com | هل في بريك للاطباء في المراكز الصحية! احنا ناقعين في المركز وهم متجمعين في حجرة٤ الدكاتره ماخذين بريك والمرضى بره مكدسين ! هل الموظف ليه بريك هالوقت والناس مكدسة بره !!! مركز بلاد القديم الصحي |
تم الاتصال بالمريضة لايضاح الموضوع و تم شرح بشأن وقت الاستراحة للاطباءو الحاجة بعض الاحيان الى الاجتماعات او المحاضرات التعليمية في هذا الوقت و تم التاكييد على انه في حالة وجود حالة طارئة فالطبيب يتواجد لمعاينة المريض حتى في وقت الاستراحة و ان الاولوية هي خدمة المرضى في المركز الصحي |
BQC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-40834 | 10/27/2022 12:00:00 AM | 10/30/2022 12:18:06 PM | 10/30/2022 12:00:00 AM | ||||||
3790 | معصومة علي | 920800467 | 97333016320 | masooma.moosa@hotmail.com | السلام عليكم اريد التقدم بشكوى ضد مركز البلاد القديم الصحي حيث ان والدتي صفية حسن 530036738 وهي كبيرة في السن ذهبت للمركز وتعاني من الم في القدم والظهر والصداع المستمر كما انها تعاني من الماء الابيض في العين. لم يتم عمل الفحوصات اللازمة في الزيارة الاولى وعندما ذهبت لزيارة المركز لنفس الاعراض في المرة الثانية لم يتم التحقق من نتائج فحوصات السكر بسبب اهمال الدكتورة وبالتالي لم يتم صرف اي ادوية للسكر والكوليسترول و في الزيارة الثالثة الدكتورة (رفضت عمل فحص للضغط) واعطتنا موعد بعد اسبوعين! وهذا يتسبب في ازدياد حالتها الصحية للأسوء بسبب هذا الاهمال المتكرر وعدم صرف الادوية اللازمة للعلاج وبما ان امي كبيرة في السن فبالتأكيد تحتاج لعمل فحوصات دورية للتحقق من سلامتها ولكن لم يتعاملوا مع حالتها بالشكل الصحيح كما انه يجب ان نحافظ على مستوى الضغط و السكر ليتمكن الدكتور من اجراء عملية للعين ولكن بسبب هذا الاهمال قد يؤدي الى تأخير العملية مع العلم ان الدكتور في السلمانية شخص الحالة بالطارئة فهي الان لاترى من عينها. نرجو اخذ هذه الشكوى ضد مركز البلاد بعين الاعتبار وشكرا على تعاونكم. |
ردا على الشكوى اعلاه تم الاتصال بصاحبة الشكوى و هي ابنة المريضة لاخد تفاصيل المشكلة و تم مراجعة ملف المريضة الصحي حيث تبين حضور المريضة للمركز لمشاكل مختلفة في فترات مختلفةو لا توجد تفاصيل اخرى تخص مرض السكري او الضغط و تم التأكيد عليها ان في حالة حاجة المريضة لاي فحوصات دورية عدم التردد للحضور للمركز الصحي للحصول على الخدمات الصحية اللازمة حفاظا على سلامتها كما تبين وجود موعد للمريضة لمتابعة عيادة الامراض المزمنة لتقديم الخدمات المطلوبة للامراض المزمنة
هذا ما وجب للتوضيح |
BQC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-10-76382 | 10/27/2022 12:00:00 AM | 10/30/2022 12:39:19 PM | 10/30/2022 12:00:00 AM | |||||
3791 | محمد البيه | 36089004 | حضر رافع الشكوى مع ابنته الساعة 8:35 مساء و تم إعطائه موعد الساعة 11 ليلا و لم يسمع الكاتبة بقسم السجلات جيدا لوقت الموعد وتوجة مباشرة الى عيادة الطبيب غرفة 3 و الذي كان بها د إدوارد الذي طلب منه الإنتظار لحين وقت الموعد و اخبره بأن موعده الساعة 11 و تفاجأ المراجع بوقت الموعد حيث كان يظن ان موعدة 8:30 و ذهب لقسم السجلات التي اكدت علية بأنها اخبرتة بوقت الإستشاره لكنة توجة الى العيادة مباشرة بعد أخذ الموعد ، كان المراجع مستاء من فترة انتظارة و من طلب الطبيب له ان ينتظر دورة حيث حسب قولة كان المكان فاضي و لم يكن هناك مرضى على الطبيب و كان يكلمة بأسلوب فض. |
تم التوضيح للمريض بأهمية الإلتزام بالمواعيد و تم التوضيح له بأن المكان عادة ما يكون فاضي لان المرضى يحضرون على مواعيدهم بعد أخذها من قسم السجلات او اون لاين و اذا كانت حالة الطفلة غير مستعجلة سواء كانت صفراء او برتقالية فيجب الإنتظار لحين الموعد و من ناحية أسلوب الطبيب في الرد علية تم رفع مضمون الشكوى للطبيب و توضيح استياء المريض من طريقة الرد له الذي بين بدورة بأنه لم يكن فضا معة في الرد و طلب منه الإنتظار لحين موعده لكن المريض استاء من رده و انصرف. |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-10-58362 | 4/11/2022 12:00:00 AM | 10/30/2022 2:03:04 PM | 4/11/2022 12:00:00 AM | |||||||
3792 | بدون اسم | بدون رقم | يجب وجود دكتور خاص لقسم الرعاية انتظرت بما يقارب ساعة حتى أحصل على خدمة الدخول للدكتور لابني البالغ 3 سنوات، يتملل الطفل |
المراجعة توجهت لقسم السجلات أولا ثم كتبت الملاحظة/الشكوى بدون كتابة الاسم أو رقم الاتصال. فحص الثلاث سنوات يحتاج لفحص مختبر وممرضة الرعاية ثم الطبيب والتأخير وارد في هذه الحالة. تم توزيع مواعيد الأطفال على الأطباء في العيادات العامة مع تطبيق اختيار طبيب العائلة عام 2019 وسيتم المواصلة عليه تمهيدا لاختيارا طبيب العائلة ونظام التسيير الذاتي في المراكز الصحية |
KHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-10-49132 | 10/27/2022 12:00:00 AM | 10/30/2022 2:06:05 PM | 10/27/2022 12:00:00 AM | |||||||
3793 | Zainab Almahafdha | 33393166 | برجاء تطوير قسم سحب الدم والسماح بمزاولة العمل طوال فترة الدوام من الصبح إلى المساء وذلك ليتسنى للجميع الاستفادة من الخدمة خصوصا الموظفين ولتفادي الزحمة الصباحية مع خالص الشكر |
تم الاتصال بالمراجعة يوم الخميس 27 أكتوبر في الساعة 15:00 دون رد. تم الاتصال مجددا الأحد 30 أكتوبر في الساعة 13:53 وأفادت المراجعة أنها تضطر للخروج من عملها ليحب الدم في المحتبر في الفترة الصباحية. تم التوضيح لها أن رؤية وتوجه مراكز الرعاية الصحية الأولية هي فتح المختبرات من الساعة السابعة صباحا حتى الساعة السادسة مساء مع تطبيق نظام التسيير الذاتي ومشروع اختر طبيبك وقد تم تطبيقه في مراكز المنطقة الأولى. شكرت تواصل الإدارة معها ونحن بدورنا شكرناها على ملاحظاتها وتواصلها |
KHC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-10-76259 | 10/26/2022 12:00:00 AM | 10/30/2022 2:19:09 PM | 10/27/2022 12:00:00 AM | ||||||||
3794 | mohammed saeed | NIL | 33638588 | المراجع يشتكي من سوء معامله موظفة قسم الاستقبال ( الموظفة مريم محمد) |
تم التواصل مع المراجع و مناقشه الشكوى مع الاشخاص المعنيين في الشكوى و اوضحت السيدة مريم من قسم السجلات عدم القصد في ابداء الاسياء و التأفف و المبادرة مباشرة بتغيير الموعد الى موعد لقسم الاسنان بعد استيضاح الامر من المراجع
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ISC | Proffesional | Complaint | Service Quality | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 22-11-85168 | 9/5/2022 12:00:00 AM | 11/1/2022 10:38:21 AM | 9/7/2022 12:00:00 AM | ||||||
3795 | HASHIM.C | NIL | 39006382 | المريض يبدي شكره و سعاده من التعامل مع الطبيب محمد الشراخي و جودة المخدمة المقدمة من الطبيب للمريض .
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تم التواصل مع المريض و ابداء الشكر و التقدير على مبادرته الطيبه و الترحيب بمقترحاته و ارائه دائما |
ISC | Proffesional | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 22-11-59517 | 7/21/2022 12:00:00 AM | 11/1/2022 10:41:57 AM | 7/26/2022 12:00:00 AM | |||||||
3796 | ZAINAB SAJED | NIL | 39189971 | ابدت المريضه استيلئها من معامله ممرضة منطقة التصنيف و تنوه بعدم التفرقه بين المرضى من احقيه استخدام الكمام عند الدخول الى المركز الصحي |
تم التواصل مع المريضة عدة مرات بتاريخ 26/10/2022 و لكن لم يتم الرد على الهاتف لمعرفه سبب الشكوى و الاستفسار عن الموقف المعني و الجهه المعنيه بالشكوى |
ISC | Proffesional | Complaint | Service Quality | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 22-11-43907 | 10/24/2022 12:00:00 AM | 11/1/2022 10:46:38 AM | 10/26/2022 12:00:00 AM | ||||||
3797 | Adel Alasfoor | 790709333 | 97336824473 | adelalasfoor79@gmail.com | يوم الأحد الماضي اخذت ولدي الي مركز البديع الصحي، حيث كان يعاني من انفلونزا، الدكتورة أعطته دواء وحبوب ولكن ما تحسن الحال بل ازداد سؤ، أخذته مرة ثانية يوم الاثنين لنفس المركز ولكن دكتورة ثانية اسمها نواره بهزاد. و شرحت له وضعه وانه ما يقدر ياكل و ضعف وفقدان شهيه بسبب المرض، طلبت منها إعطائه سيلان مغدي مع بندول ان امكن لانه فعلا كان في أمس الحاجة لذلك. هذي الدكتوره باقي شوي وتضربني لاني طلبت ذلك. كل شوي تسألني ليش سيلان ليش؟ ليش ليش؟ خله يعتمد على نفسه وياكل ويشافي روحه بروحه. قلت لها مشكله اذا ياكل مباشرة يرجع، لذلك ما يقدر يغدي نفسه، قالت لي لا ما بعطيه سيلان خله يعتمد على نفسه وياكل. رديت شرحت لها، قلت لها ما يقدر، ردت تطالعني بطريقه جدا غير مريحه وانه لازم يعتمد على نفسه وبس ما اقدر اعطيه اي شي ثاني. عموما خرجنا من المستشفى من دون فائدة وحتى أليوم الولد لازال مريض وأخذته عيادة خاصه اليوم واضطريت ادفع تكاليف عشان نحصل السيلان. الشكوى بخصوص هذي الدكتوره نواره، لا اسلوب ولا معامله ولا احترام للمرضى لذلك المرضى ما يختارونها ودايما جدولها فاضي بسبب معاملتها هل ترضى الوزيرة بذلك؟ |
تم التحقق من الشكوى مع الطبيبة المعنية والتواصل مع العميل والاعتذار منه. |
BHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-99465 | 10/27/2022 12:00:00 AM | 11/1/2022 12:42:20 PM | 10/31/2022 12:00:00 AM | |||||
3798 | murali | NIL | 38342881 | There was emergency to check blood pressure for newly delivered mother to check BP, but the staff not helpful |
We called the patient telephone number 38342881 to clarify about the issue. We noticed that patient was non- insured and no symptom, no medical order. Only came to follow-up. Advised after taking history to register to doctor or to go to the private as no symptom. Staff followed the rules and guidelines as not emergency and patient was stable. Closed the case as they convict. |
ISC | Proffesional | Complaint | Service Quality | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10859 | 10859 | 22-11-74619 | 10/16/2022 12:00:00 AM | 11/2/2022 11:39:13 AM | 11/1/2022 12:00:00 AM | ||||||
3799 | Zainab Haider | 830702474 | 97339999556 | zainabhaider7@gmail.com | ابنتي مريضة جدأ وعندها سخونة والدكتورة حنان عبدالله التي المفروض تحضر على الدوام في مستشفى كانو الصحي دوار ١٧ تحضر على الساعة ١١ لم تحضر وتأخرت عن موعدها ٣٥ دقيقة وهذا أكثر من المفروض وهذا فيه ايذاء للمرضى وحتى أن كان هناك ظرف يجب تعيين دكتور بديل عنها وقت التأخير أو ايجاد حل آخر بدل تضييع وقت المرضى و جعلهم يعانون خصوصًا اذا كانوا مرضى جدًا |
فيما يخص الشكوى المرفقة نفيدكم بأنه تم الاتصال بصاحبة الشكوى لتوضيح ماحدث حيث أن الطبيبة أخبرت الطبيبة المسؤولة بالشفت بأنها سوف تتأخر لظروف الازدحام الغير متوقع بالطريق... وتأخرت 35 دقيقة عن موعد حضورها للمركز وكان الأطباء المتواجدين مشغولين بمعاينة الحالات المستعجلة المسجلة عليهم. كما تم تنبيه الطبيبة لضرورة اعطاء المريض الاهتمام اللازم من حيث الفحص و المعاينة الطبية |
MJK | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-49218 | 10/30/2022 12:00:00 AM | 11/2/2022 2:15:10 PM | 11/2/2022 12:00:00 AM | |||||
3800 | Hasan Al hayki | 861205103 | 97336450592 | دخلنا للتو على دكتورة زينب الستراوي في مركز جدحفص الصحي، واخبرناها أنا (حسن) وأخي (سجاد) أننا بحاجة لدواء (اللوعة والغثيان) فينورغن إذا أننا نأخذها بإستمرار ونُعاني من مرض السكلر، وقالت (أني ما أكتب) .. وأخبرناها أن هذا علاجنا فرفضت واتصلت بالتسجيل واخبرتهم بأن يتم نقلنا إلى دكتور آخر. ولطالمنا اشتكينا للوزارة عن مثل هذه الحالات إلا أن المعنيين في الوزارة لا يُحرِكون ساكِناً ولا يضعون حد لمثل هذه الحالات التي نُعاني منها بين الحين والآخر. أطباء يجلسون على مقاعِدهم ويرفضون علاجنا والمعنيين في الوزارة لا يتخذون إجراءات رادِعة في حقهم للأسف، أنا أُطالب بوضع حل لمِثل هذه الحالات فلو قامت الوزارة بإتخاذ إجراءات في حق الأطباء الذين يرفضون بكُلِ إستهتار علاج المرضى لما تكررت مثل هذه الحالات ولما رفض طبيب علاج أي مريض كائِناً من كان. |
الطبيبه وضحت انها كانت تعالج حاله طارىه في قسم التمريض عندما حضر المريض لطلب ابره الفنرقان . و قد طلب منها الدخول قبل موعده , الا انها لم تستطيع بسب وجود حاله طارئه لديها , كما انه لم يصتف كحاله طارئه لكي يدخل على الطبيب قبل وفته. فطلبت منه الطبيبه وبكل ادب ان ينتظر لحين موعده . عندما دخل على الطبيبه و كان يعاني من غثيان و كان يطلب ابره الفنرقان . لم ترفض الطبيبه اعطائه ولكن اكتشفت انه وفي نفس الوقت تم اخذ ابره الفنرقان في الفتره الصباحيه . فرأت الطبيبه من خلال المؤشرات الطيه للمريض ومن خلال القصه المرضيه, ان المريض ليس بحاجه لاخذ هذه الابره و خصوصا انه اخذها في الفتره الصباحيه. فحسب تقييم الطبيبه رأت انه لا يحتاج للابره. ولكن المريض اصر على اخذ الابر وقام بالصراخ ورفع صوته على الطبيبه وبدأ يهدد و ينادي ااخيه سجاد وتهجم على الطبيبه باللفظ و اخبرها بانها ترفض العلاج وهددها بأنه سوف يشتكي في الوزاره .. تم التواصل مع د. فاطمه العلوي مسؤوله السكلر في وزاره الصحه وتبين انه لايوجد بروتكول يلزم الطبيب بكاتبه ابره الفنرقان. |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-40292 | 10/30/2022 12:00:00 AM | 11/2/2022 2:19:33 PM | 11/2/2022 12:00:00 AM | ||||||
3801 | ABDUL BASIT | 970405138 | 97333802729 | basitbasit332@gmail.com | I came here in Naim health center with my mother we keep waiting from more then half and hour My mom wasn’t well so she was crying so When I went to see the doctor she was outside the room and busy on the call she said me you can wait I will call you after 20 minutes I went again to doctor room I just knock the door and ask how long we should wait because my mother she’s not so well that time also she was on call she starter screaming at me who allow you to knock my door and ask when I have to call I will call the name why you knock the door when I said what your good name she started screaming at me and saying you can leave the hospital I won’t check the patient I said her you’re doctor you should corporate with the patient she called the hospital management they came and started asking why you speak to doctor like this when I said them we will talk in management room that’s will be better I don’t know if there’s any camera that would help me out DOCTOR NAME : DR FATIMA AL RAQRAR |
بعد التواصل مع الطبيبة المعنية بالشكوى (الدكتورة فاطمة الرقراق) للإطلاع على تفاصيل ما حدث وطلب الرد على الشكوى المرفوعة .. وأفادت الطبيبة بأن موعد المريضة (التي رافقها ابنها) على قائمتها كان مسجل في تمام الساعة ال14:29 وقد عادت الطبيبة لعيادتها لمباشرة المرضى في حدود الساعة 14:18 بعد الانتهاء من بصمة الخروج وبصمة الوقت الاضافي وكان ابن المريضة عند باب العيادة يحاول الدخول فطلبت منه الانتظار. وفي اقل من ٥ دقائق عاد المراجع مجددا وقام بطرق الباب بقوة وفتح الباب وتحدث بصوت مرتفع ووجه اسئلة استنكارية بأن واجب الطبيب معاينة المرضى وليس الحديث على الهاتف حيث ان والدته تشكي التعب ولا تقوى على الانتظار، فأوضحت له بأنه من الممكن ان يتوجه المراجع الذي يشكو تعب او عدم قدرة تحمل على الانتظار لقسم التمريض ويتم اخبار الطبيب، إلا أنه رفض الاستماع وأصر على ان يأخذ اسمها لرفع شكوى وحين رفض الاستماع او النقاش بدون تهجم طلبت الطبيبة حضور حارس الأمن وموظف مساعد الخدمات التمريضية (auxiliary) لكن المريض رفض التحدث معهم كونهم ليسوا إداريين و تم إعادة تسجيل المريضة على طبيبة اخرى في الوقت التي استدعت الطبيبة رجال الشرطة بعد تعدي المريض عليها باللفظ والصراخ ورفضه التعاون مع حارس الأمن نكرت انتظاره لمدة ٢٠ دقيقة وافادت بأنها لم ترفض علاج المريضة.. بل هي من ترفع شكوى تعدي على موظف في مكان العمل
تم الاتصال بالمراجع على مدى يومين متتالين لأكثر من مرة في اوقات مختلفة لكن لم يتم الرد على الاتصال. |
NHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-33702 | 11/1/2022 12:00:00 AM | 11/2/2022 2:25:31 PM | 11/2/2022 12:00:00 AM | |||||
3802 | Abdulkhaliq J Khan | 730807266 | 97339291126 | khanbdf1@hotmail.com | تقدمت بشكوى لوزارة الصحة ولكن الاجراءات المطلوبة معقدة جدا وبعد اتمامي لكل متطلباتهم لم يعمل زر الارسال ومرفق لكم صورة من الشكوى … ارجو ارسال شواي لوزارة الصحة مركز الشيخ جابر الصباح في بابار حضرة الساعه العشرة والثلث تقريبا ومعي ابني طلال من ذوي الاحتياجات الخاصه وهو يعاني من سخًونه وزكام وقد وجدت ان الغرف كلها فاضية من ممرضين ودكاترة وجميع المرضى مستائين ويقولون انهم في استراحة !! هل يعقل ان يكون الطاقم كله في استراحة!! والولد تعب واختربت اعصابه وبدأ يضربني ويضرب الكراسي فإلى متى هذا الاهمال من الطاقم الطبي.. |
ردا على الشكوى المرسلة من قبل السيد عبدالخالق خان. كادارة مركز الشيخ جابر الصحي , تم التواصل مع العميل للأطلاع على تفاصيل الشكوى . حيث تم الاتصال بتاريخ 2/11/2022 الساعة 13:30 . حيث ذكر السيد عبدالخالق ان لديه ملاحظة لتسريع خدمات ذوي الاحتياجات الخاصة و هذا حدث لدى زيارته للمركز الصحي مرافقا لابنه (من ذوي الاحتياجات الخاصة) ان جميع الاطباء كانو في فترة الاستراحة في وقت واحد و كان من الصعوبة ان ينتظر حوالي الساعة لحين دخوله على الطبيب بسبب حالة ابنه.
وبمراجعتنا للملف الالكترونى للمريض فتبين ان وقت دور المريض لدى موظف السجلات الساعة 10:34 و بالفعل تم تحويله مباشرة الى عيادة التصنيف ومن ثم تم معاينته من قبل الطبيب حوالي الساعة 11:30.
و من قبلنا بداية تم شكرالعميل على ابداء ملاحظاتها , و تم شرح ألية عمل المركز و مواعيد الاستراحة بالنسبة للأطباء بحيث يعطى نصف ساعة يوميا كفترة اجتماع و استراحة للاطباء و تتم خلالها مناقشة امور المركز والمستجدات , ولكن من اولوياتنا المحافظة و الالتزام بمواعيد المرضى و عدم تأخير اي حالة بالأخص الطارئة لاقدر الله, وان لدينا مسار خاص لذوي الاحتياجات و كبار السن في جميع أقسام المركز, لتحقيق ذلك هناك تنسيق بين قسم الاطباء و السجلات و التمريض لضمان سير العمل و عدم التأثير على مواعيد المراجعين خلال فترة اجتماع الاطباء, , فعند حضور اي حالة طارئة يتم توجيهها من قبل قسم السجلات مباشرة الى قسم التمريض لتصنيفها و على حسب درجة التصنيف يتم استداء الاطباء بالمناداة الداخلية للمركز الموصلة بكل غرف المركز الصحي او الاتصال المباشر بالطبيب
تم التواصل مع العميل وبينا للعميل ان جميع ملاحظاته تؤخذ بعين الاعتبار وسيتم التنويه على الاقسام للتاكد من تطبيق سير العمل المتفق عليه خلال فترة اجتماع الاطباء. واننا نشكر العميل على ملاحظاتها و ما لها من دور في تحسين خدماتنا وايضا تفهمه عن وجود تنسيق ومراقبة دائمة من ادارة المركز. هذا ما لزم توضيحه. مع الشكر الجزيل . د.عبدالحسين محسن رئيس مجلس ادارة مركز الشيخ جابر الصحي |
SJC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-78540 | 11/1/2022 12:00:00 AM | 11/2/2022 2:41:16 PM | 11/2/2022 12:00:00 AM | |||||
3803 | صالح النقيب | 830913009 | 97333273313 | Saleh1983111@gmail.com | كان عندي موعد لبنتي اسماء الساعه 2:53 دقيقه يوم الثلاثاء تاريخ 1/11/2022 وحضرت للعلاج الساعه الثانية ظهراً طرقت باب الدكتورة باسمة ورديت السلام ولكن كانت مشغولة بالكتابه ع الهاتف. واخبرتني انها لم تصوت على احد انتظر وقتك وطلبت منها انه احتمال عندي بنتي مسمار لحم والساعه 3 عصراً يسكرو العلاج الكي بالثلج واخبرتني انه قد تناديني بعد الساعه الثانيه والنصف اجبرت ان اكلم رئسة الاطباء في حجره 1 وجزاها الله الف خير اتصلت فيها ورحت انتظر ونادت على بنتي دخلنا عليها سالت شنو فيها قلت احتمال مسمار لحم سالتني وين المسمار قلت بين اصابع ارجلها فاخبرتني ان اذهب للمعالجه وفعلاً ذهت وقت خلص مادة الكي ولكن مااستغربت انها لم تقم بمعاينه البنت تماما ولاتعرف اي رجل مصابه اليمين او اليسار ورجعت لرئسة الاطباء وصراحتا تعاملها جداً راقي اخبرتها هل يحق للدكتوره تحويل مريض بدون فحصه فاجابتني لا وهذا شي لن تمرره وطلبت بياناتي وبيانات بنتي ملاحظتي عليها1 تعاملها سيء مع المرضى 2 عدم فحص المريض ويمكنكم التحقق اي رجل مصابه وتاكد من كتابة التحويل للمعالجة .3 انشغالها بالهاتف وعدم الرد على شخص مريض يطلب الرعاية الصحي |
تم التحقق مع الطبيبة المعنية و التواصل مع العميل من قبل رئيس مجلس الإدارة واتخاذ اللازم |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-72788 | 11/2/2022 12:00:00 AM | 11/3/2022 7:23:37 AM | 11/3/2022 12:00:00 AM | |||||
3804 | اسماعيل | 39976070 | زيادة عدد موظفات المختبر ضغط المراجعين في المختبر |
تم الاتصال بالمريض و شكره على تقديم الاقتراح و تمنى بأن يصل مقترحه للجهات العليا لحل مشكلة ازدحام المرضى و المراجعين بأسرع وقت |
MJK | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-11-44397 | 11/3/2022 12:00:00 AM | 11/6/2022 7:08:56 AM | 11/3/2022 12:00:00 AM | |||||||
3805 | abdulla qarainees | 831107243 | 97336575422 | abdulla.ali390@gmail.com | بخصوص مركز جابر الصحي للمرة الثالثة التي يتم رفض تقديم العلاج او اعادة صرف ادوية الضغط والكلسترول من قبل الطبيب المناوب وذالك لعدم تصنيفه كطبيب العائلة وذالك من اختصاصة وان المصنف كطبيب العائله مشغول بالمواعيد او في اجازة رسمية وذالك يحتاج لمواعيد بعد فترات طويله |
من خلال الاتصال تم شرح الية حجز المواعيد في المراكز الصحية للمراجع , و انه بالامكان حجز موعد مسبق لتفادي طول الانتظار او انتهاء المواعيد. كما تم شرح الية التسجيل في خدمة الرعاية العاجلة وذلك بعد انتهاء المواعيد الاعتيادية او خلال اجازة نهاية الاسبوع. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-12671 | 11/1/2022 12:00:00 AM | 11/3/2022 11:59:25 AM | 11/3/2022 12:00:00 AM | |||||
3806 | أفراح جعفر أحمد سبت | 930202740 | 97336423323 | afrahjaffar_118@hotmail.com | سلام عليكم أمس حجزت موعد لبنتي زهرة و لم انتبه ان الموعد في للساعة ٣ و نصف العصر و ذهب زوجي الى المركز الصحي بها في الساعة ١ و نص و كان المركز الصحي ليس ممتلئا بالمرضى حيث كانت الدكتورة غير مشغولة، و لكن لم يدخلوه الى الموعد و لم يستطع احضارها في ٣ و نصف |
بالنسبة للطفلة المريضة زهراء حبيب (190603674) التي حضرت المركز الصحي بصحبة والدها بتاريخ 31/10/2022 حيث أنها تعاني من أعراض الأنفلونزا بعدما حجزت والدتها موعدا عن طريق أون لاين وتم إعطائها موعدا الساعة 15:33 مساءا لكن والدة الطفلة لم تنتبة لوقت الموعد وتم إحضارها الساعه 13:30 مساء وكان الموعد مع الطبيبة إيناس العكري، حاول والد الطفلة التكلم مع الطبيبة لتقديم الموعد ولكن كان ذلك اليوم مزدحما بالمواعيد إذ أن قائمة الطبيبة في ذلك اليوم 79 مريضا .
تم التواصل مع والدة الطفلة التي تعمل ممرضة في أحد المستشفيات وقدرت وضع الطبيب مع قائمة المرضى وأشادت بحسن معاملة الطبيبة الحسنة مع مرضاها التي لم تتهاون بتقديم المساعدة لكن المؤشرات الحيوية للطفلة كانت طبيعية فمن البديهي سيتم معاينتها في وقتها وسط يوم مزدحم.
تم التواصل مع الطبيبة التي حاولت بين مرضاها معاينة الطفلة لكنها غادرت المركز الصحي .
شكرت والدة الطفلة على الأهتمام والتواصل ، متمنين لطفلتنا زهراء دوام الصحة والعافية
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IHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-10715 | 11/2/2022 12:00:00 AM | 11/3/2022 12:08:27 PM | 11/3/2022 12:00:00 AM | |||||
3807 | مريم فؤاد | 36747747 | انتمنى تحطون لنه ممرضين وودكاترة افضل منهم غرفة 6 amgad hanna الساعة 12:15 المعاملة غير لائقة في طبيب لا تعامل ولا اسلوب |
تم التواصل مع مقدمة الشكوى العميلة سارة دويشان التي بينت انها حضرت بتاريخ 20/6/2022 لمركز المحرق الصحي و كانت تشكو من نزلة برد مع ارتفاع بدرجة الحرارة حيث تمت معاينتها سابقا و تم إعطاؤها العلاج و وضع الحقنة الوريدية الخافضه للحرارة و آلام الجسم و صرف العلاج المناسب لها، و لكنها و بعد فترة لم تشعر بالراحة حيث استمرت تعاني من آلام الجسم و عادت في حوالي الساعة 2:30 صباحا للتسجيل و كان أقرب موعد 3:30 صباحا ودخلت على الدكتورة سميحة البدوي و طلبت منها علاج آخر لانها لم تشفى من الآلام و لكن الدكتورة كانت تكلمها بنبرة صوت عالية و تخبرها بأن تستمر على العلاج و إنها قد اعطيت العلاج و تحتاج لوقت حتى تشعر بالتحسن. تم رفع الموضوع و مضمون الشكوى للطبيبة المعنية و تم تنبيهها بأهمية حسن التعامل مع المرضى و المراجعين و استخدام الإسلوب اللائق في مخاطبة المرضى و و المحافظة على نبرة الصوت الهادئ و ضبط النفس مهما كانت الضغوطات في العمل. شكرت العميلة الإهتمام بالرد على الشكوى و سرعة الاستجابة و أبدت تفهمها للظروف التي يمر بها الأطباء في معاينة المرضى و ما يشعرون به من ضغوطات. شكرا |
MHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-11-75195 | 6/27/2022 12:00:00 AM | 11/3/2022 12:48:35 PM | 6/30/2022 12:00:00 AM | |||||||
3808 | شهيدة خاتون | 39142145 | تبديل ابرة تحليل السكري اللون البنفسجي إلى اللوم الاصفر لأنها مؤلمه |
السلام عليكم ورحمة الله وبركاته نحيطكم علما بانه تم الاتصال بمقدمة الشكوى وتم ايضاح الامر لها بانه تم رفع الموضوع للادارة وجاري عمل اللازم وقد ابدت المراجعة تفهمها وشكرها وهذا للعلم |
MHC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-11-31487 | 6/27/2022 12:00:00 AM | 11/3/2022 12:52:13 PM | 6/27/2022 12:00:00 AM | ||||||||
3809 | RIZWAN MUSHTAQ | 13522201 | 97334424340 | rizwan99991@gmail.com | I want my latest medical report which I have done in BBK HIDD for kidney functions Thanks |
patient called and needed the results for his labs that are done on 17 October. Results discussed and patient satisfied. |
BKH | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-71456 | 11/2/2022 12:00:00 AM | 11/3/2022 1:04:32 PM | 11/3/2022 12:00:00 AM | ||||||
3810 | Mohamed | 880413620 | 97333312099 | السلام عليكم ورحمه الله وبركاته.. وديت الولد مركز الشيخ عبدالله .. عنده الم قوي في رأسه لدرجه انه يصيح .. هذي الحاله مب اول مره وتقريبا قبل اسبوع وديته وعطوه مضاد حيوي وقالت اول يرجع له الالم جيبه لنا .. ورد له الالم ووديته وقالو روح الطوارى ورحت قالو ولدك ما حتاج طوارئ تعال باجر قلت لها شوفي السيستم وتعليق الدكتوره الي طافت قالت بسال الدكتوره الثانيه اتصلت وردت الدكتوره قالت لباجر .. رحت الكونتر اكلم الدكتوره عن حاله الولد وقلت لها لو ماتبون تستقلبونه حولوه السلمانيه قالت مانعطيك تبي روح لهم جذي اقولها الولد تعبان واعيد نفس الشرح الي ذكرته ترد بإستفزاز وطريقه غريبه انت ماتفهم شنو اقول !!! قلت له انتي فهمي شنو اقول وشنو فيه الولد الولد وعدلي طريقتج بالكلام قالت تبي روح احنا مانعطيك قلت ادب وعطتني ظهرها ومشت ... وكانت ممرضه في الاستقبال قالت احنا عندنا نظام وتنصيف وولدك مايحتاج اقول لها يعني تصنيف الم الراس مب شي طارئ تقول اي هذا البروتوكول الي نمشي عليه واصلا مافي مواعيد تبي عقب شوي روح حمد كانو انزين الولد لو صار فيه شي ومضاعفات لاسمح الله من بيتحمل المسؤوليه ؟وشنو الادب والاسلوب ذي |
تم التواصل مع المراجع و إبلاغه بأسفنا الشديد عن الموقف الذي وقع له في المركز الصحي و تم تنبيه الطبيبة بعدم استخدام مثل هذا الأسلوب في التعامل مع المراجع و توجيهه الي القنوات الصحيحة او إبلاغه عن طريقة التصنيف في المركز و تم إبلاغه بان التصنيف في المركز حاليا يتم بأخذ المؤشرات الصحية للطفل و التي كانت الحمد الله سليمة و اخبرنا المراجع بان الطفل حاليا في حالة صحية جيدة و ابلغناه انه في حالة رجوع الاعراض له بان يتوجه لمركز حمد كإنو في الاجازة او ان يأتي الي مركز الشيخ عبدالله بن خالد آل خليفة الصحي لعمل فحوصات للتأكد من سلامة الطفل و ابدى المراجع تفهمه و تم شكرة على رحابة صدرة |
SABKAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-13107 | 11/3/2022 12:00:00 AM | 11/3/2022 1:13:43 PM | 11/3/2022 12:00:00 AM | ||||||
3811 | Taqi Alsabah | 880806060 | 97335582258 | alsabah.taqi@gmail.com | يؤسفني ان ابلغكم بشكواي المؤرخه بتاريخ اليوم ١ نوفمبر ٢٠٢٢ عند زيارتي لمركز الشيخ جابر الصباح للمتابعة في مواعيد الامراض المزمنه حيث تمت الخدمه بشكل طبيعي من قبل الاستقبال وصولا للتمريض وتخطيط القلب وعليه تم اعلامي من قبل الممرضه ان اتوجه فورا عند الانتهاء من التخطيط الى عيادة الطبيب رقم ٩ ( د زينب حبيل ) وأن اقوم بالانتظار الى أن يتم استدعائي من قبل الطبيبه حيث انها ستعلم بتواجدي في قاعة الانتظار عن طريق البرنامج الداخلي التنظيمي الخاص بالاطباء . وبالفعل توجهت فورا بعد الانتهاء وقمت بالانتظار لمدة خمس دقائق حيث تواجدت مراجعه اخرى مع الطبيبه وخرجت . وبعد مايقارب الخمس الدقائق الاخرى خرجت الطبيب من العياده . فتوجهت اليها واعلمتها بأن لدي موعد وقد تم اعلامي من قبل التخطيط ان اتوجه فورا واقوم بالانتظار عند الباب . فكان ردها انها يوجد لديها اجتماع وانها قامت بمناداة اسمي ولم اكن موجودا .. وعند محاولتي للتحدث مع الطبيبه لم تتوقف واكملت مسيرها وردت بأنها يمكنك ان تقدم شكوى عند اعلامي لها بأني سأتوجه لتقديم شكوى . مقدم الشكوى شوقي الصباح 590200712 36609929 |
من خلال الاتصال تم التأكيد للسيد تقي الصباح ان جميع الاطباء يكنون كل الاحترام و التقدير الى جميع المراجعين و نتوقع ان يكون الاحترام متبادلا وان الطبيبة ذكرت انها لا تمانع علاج اي مراجع و انما احست بالاحراج الشديد من طريقة حديث المريض و بصوت مرتفع امام باقي المراجعين في قاعة الانتظار. و تم شكر العميل على ابداء ملاحظاته و ان يمكنه اختيار التوقيت المناسب لمواعيده مع عيادة الامراض المزمنة في المرات المقبلة عند التسجيل او يوم قبل الموعد عند اتصال الممرضة, والمركز مفتوح لخدمة المواطنين على اكمل وجه. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-91247 | 11/2/2022 12:00:00 AM | 11/3/2022 1:38:38 PM | 11/3/2022 12:00:00 AM | |||||
3812 | حليمة علي أحمد علي | 32164964 | قسم التصنيف (غير مؤهلات للفحص) بتاريخ 29 /10//2022 قامت الممرضة بتصنيفي بأني لا احتاج الى الدكتور وقامت بإعطائي موعد الى بكرة ورفضت الموعد وبعد ذلك قامت الدكتورة مشكورة بالفحص وعندي التهاب في الاذن واحتقان شديد في البلعوم علماً بأنها رفضت الكشف على البلاعيم ياريت يتم اعطاءهم دورات تدريبية للفحص على المرضى |
تم التواصل مع المريضة واخبارها بطريقة برنامج التصنيف الجديد. مع مسؤوليات فريق التمريض في قياس المؤشرات الحيوية. |
SJC | Administrative | Complaint | Service Quality | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-11-71497 | 10/29/2022 12:00:00 AM | 11/6/2022 11:41:37 AM | 10/30/2022 12:00:00 AM | |||||||
3813 | محمد الحواج | 39874164 | غرفة التصنيف رفضو تقديم العلاج يوم الجمعه ، وطلبو القدوم يوم الاحد كوني مريض جداً لجأت للمستشفى الخاص ودفع مبلغ للعلاج كوني مواطن العلاج مكفول بالدستور طلبو مني القدوم يوم الاحد وهو يوم عمل في الخاص. |
تم التواصل مع المريض وشرح آلية التصنيف الجديد المتبعة في المركز |
SJC | Administrative | Complaint | Appointments | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-11-48216 | 10/28/2022 12:00:00 AM | 11/6/2022 11:48:38 AM | 10/28/2022 12:00:00 AM | |||||||
3814 | دعاء عبدالرضا علي أحمد | 33366135 | عدم توفر ملحف في قسم التمريض حيث أن ولدي يعاني من حرارة شديدة ويريد ان يتغطى والممرضات يقولون لا يوجد. الرجاء توفير ملاحف أكثر وبوفرة تغطي احتياجات المستشفى وأسرة أكثر لعدم تأخير المريض. |
تم التواصل مع المريضة وتم إخبارها برفع مقترح التوسعة وزيادة الأسرة لإدارة التمريض. |
SJC | Administrative | Suggestion | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-11-48011 | 10/29/2022 12:00:00 AM | 11/6/2022 11:55:55 AM | 10/29/2022 12:00:00 AM | ||||||||
3815 | امينة القلاليف | 961209593 | 97333809044 | Amina_a3@live.com | ذهبت الى طوارئ مركز الحد لألم شديد في معدتي وصداع لانني لم استطع ان اكل شي منذ الصباح ، وحينما دخلت عند الدكتوره عفاف شرف في غرفة رقم ٦ ، كل الذي قالته لي لااستطيع ان اعطيك غير البندول !! حتى انها لم تقم بتشخيصي !! وانا طلبت منها ان تحولني لاخذ مغذي على الاقل !!! وثم قامت بوصف المغذي لي لاني طلبت منها ذلك ،،! |
تم التواصل مع العميل من قبل المعنيين والتحقق مع الطبيبة المعنية وتنبيه الطبيبة بعدم ترك المريض من غير فحص اكلينيكي. |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-21251 | 11/6/2022 12:00:00 AM | 11/6/2022 1:28:57 PM | 11/6/2022 12:00:00 AM | |||||
3816 | Mohamed abdul jalil Mohamed Alaraibi | 770807070 | 97337110577 | zjnbar@hotmail.com | مستشفه عالي غرفه رقم ٦ غير متعونه |
تمت محاولة الأتصال بمقدم الشكوى 3 مرات حوالي 9 صباحا و ملرتان احدهما 12:30 ثم 1:15 لكن تم قطع خط المكالمتين وتم التأكد من سجل المريض الألكتروني و لم أجد اي زيارة خلال اخر 3 اسابيع على مركز عالي ، ذلك ما وجب توضيحه
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AHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-61235 | 11/3/2022 12:00:00 AM | 11/6/2022 1:39:36 PM | 11/6/2022 12:00:00 AM | |||||
3817 | Hasan Al hayki | 861205103 | 97336450592 | الرد الذي وصلني على الشكوى رقم 2222973256 غير مُنصف، وسأقوم بإرساله لمكتب سعادة وزيرة الصحة عن طريق الفاكس، وكذلك مكتب سمو ولي العهد، لأن الموظف الذي قام بالرد على الشكوى اتهمنا (بالإعتداء على موظف عام دون وجه حق)، كما قام بالدفاع عن الطبيبة المذكورة التي يشتكي منها غالبية مرضى السكلر وليس أنا وأخي فقط دفاع مُستميت وكأن أحد المقربين منها هو من قام بالرد نيابة عنها، بالإضافة إلى انهُ انكر ان الطبيبة اتصلت بمكتب التسجيل وطلبت نقلنا الى طبيب آخر ولم يتحقق من الموضوع، بالإضافة إلى انهُ اتهمنا بعدم الحاجة للدواء في حين ان الطبيب الآخر الذي نقلونا اليه قام بصرف الدواء الينا في نفس الوقت الذي ادعت فيه الطبيبة المذكورة زينب الستراوي اننا لسنا بحاجته وقالت بالحرف الواحد (اني ما اكتب) وتعني انها لا تكتب مطلقاً، والعديد من المرضى واجهوا نفس المشكلة مع الطبيبة المذكورة، لجأت للمعنيين في الوزارة فإذا بالرد على الشكوى أبداً غير مسؤول ومُنحاز كُلياً للطبيبة، وتم توجيه إتهامات لنا بدون وجه حق، وسوف أقوم بإتخاذ اجراءات في حق من اتهمنا بالإعتداء على موظف عام، وسأنشر الشكوى للعلن في وسائل التواصل والسلام |
تم التواصل مع العميل يوم الأحد 6 نوفمبر 2022 الساعة 3:40 مساءً، تم الشرح للمريض بأن سيتم مناقشة موضوع وصف الفنارقان لمرضى داء الدم المنجلي قبل أخذ الأدوية في المراكز الصحية. |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-09371 | 11/3/2022 12:00:00 AM | 11/7/2022 7:31:03 AM | 11/6/2022 12:00:00 AM | ||||||
3818 | نوراء جعفر | لا يوجد | لا يوجد | للاسف لا يوجد اي رقم تواصل للعميل لشكره وقد تم شكر الدكتور من قبل رئيس مجلس الادارة |
BHC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-61384 | 11/1/2022 12:00:00 AM | 11/7/2022 12:45:38 PM | 11/1/2022 12:00:00 AM | ||||||||
3819 | اميرة | لا يوجد | لا يوجد | تقييم لخدمات المركز واختار العميل ممتاز |
BHC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-06724 | 11/1/2022 12:00:00 AM | 11/7/2022 12:47:28 PM | 11/1/2022 12:00:00 AM | ||||||||
3820 | محمد تقي | لا يوجد | 38809387 | صباغة خطوط الباركات |
تم الاتصال بالعميل وشكره على خطوط الباركات |
BHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-34086 | 9/11/2022 12:00:00 AM | 11/7/2022 12:50:43 PM | 9/11/2022 12:00:00 AM | |||||||
3821 | لا يوجد | لا يوجد | 36877070 | سوء التنظيم من الامور المتعلقة مثلا بقسم الرعاية اعطاءه الاستقبال واخذ رقم لكل مكاملة مما يأدي لتضيع الوقت او فتح قسم الاستقبال الخاص بالرعاية |
تم الاتصال بالعميل وتوضيح سبب دمج خدمات الرعاية بالسجلات، كما تم التاكيد |
BHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-79130 | 9/22/2022 12:00:00 AM | 11/7/2022 12:58:25 PM | 9/23/2022 12:00:00 AM | |||||||
3822 | لا يوجد | لا يوجد | لا يوجد | نريد مكان حق الصلاة رجال ونساء |
لا يوجد رقم تواصل للعميل |
BHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-99652 | 11/1/2022 12:00:00 AM | 11/7/2022 12:59:34 PM | 11/1/2022 12:00:00 AM | |||||||
3823 | لا يوجد | لا يوجد | لا يوجد | الممر بين قسم الجديد للممرضات والصيدلية
إرجاع الثلاجات مكانها بسبب الممر الضيق |
لا يوجد رقم تواصل للعميل |
BHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-39790 | 10/30/2022 12:00:00 AM | 11/7/2022 1:01:07 PM | 11/7/2022 12:00:00 AM | |||||||
3824 | لا يوجد | لا يوجد | لا يوجد | كل المراكز الصحية في البحرين يوجد مكان مخصص حق الصلاة |
BHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-30048 | 11/1/2022 12:00:00 AM | 11/7/2022 1:05:14 PM | 11/7/2022 12:00:00 AM | ||||||||
3825 | لا يوجد | لا يوجد | لا يوجد | المشتشفى جيد وجميل اضيفو بعض الرسومات الجميلة |
لا يوجد رقم تواصل للعميل |
BHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-80141 | 11/1/2022 12:00:00 AM | 11/7/2022 1:07:04 PM | 11/7/2022 12:00:00 AM | |||||||
3826 | لا يوجد | لا يوجد | لا يوجد | مواقف السيارات غير مرتبة وغير كافية |
BHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-35963 | 11/1/2022 12:00:00 AM | 11/7/2022 1:08:54 PM | 11/7/2022 12:00:00 AM | ||||||||
3827 | لا يوجد | لا يوجد | 36670001 | تعديل وضع موظفي الصيدلة، فترة الانتظار طويلة |
قامت مسؤولة الصيدلية بمحاولة الاتصال بالمريض وشرح الالية المتبعة في قسم الصيدلية وبان من حق كل مريض اخذ كافة التعليمات والارشادات الضرورية لاستخدام الدواء واعادة تكرارها بعض الاحيان لاسيما مع كبار السن |
BHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-92601 | 11/1/2022 12:00:00 AM | 12/8/2022 7:44:00 AM | 12/8/2022 12:00:00 AM | ||||||
3828 | لا يوجد | لا يوجد | لا يوجد | تقييم ممتاز لخدمات المركز |
تعذر الاتصال بالعميل لعدم وجود ارقام تواصل |
BHC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-22909 | 11/1/2022 12:00:00 AM | 11/7/2022 1:26:20 PM | 11/7/2022 12:00:00 AM | |||||||
3829 | صالح احمد علي | لا يوجد | 34180246 | تاخر في وقت تسليم الدواء على العلم اني مريض سكر |
المدة الزمنية المستغرقة لصرف الادوية تتناسب مع الحالات المرضية ومن حق المريض ان يستمع لكافة الارشادات من الصيدلاني قبل مغادرته واستقبال المراجع التالي |
BHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-02575 | 11/7/2022 12:00:00 AM | 12/8/2022 7:27:29 AM | 12/7/2022 12:00:00 AM | ||||||
3830 | لا يوجد | لا يوجد | 39695694 | eljmri90@gmail.com | الصيدلية فقط موظفة واحدة والانتظار يمتد إلى اكثر من ساعة وعشرون دقيقة |
تم الاتصال بالمريض وشرح الالية من قبل مسؤول قسم الصيدلية |
BHC | Administrative | Enquiry | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-93229 | 10/27/2022 12:00:00 AM | 12/8/2022 7:47:34 AM | 12/8/2022 12:00:00 AM | ||||||
3831 | احمد | لا يوجد | 66765639 | ahmedaja94@gmail.com | الوقت المستغرق في الصديلية لانتظار الادوية طويل جدا يحب ان يوجد حلول لهذه المشكلة |
تم الاتصال بالمريض من قبل مسؤول الصيدلية |
BHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-08559 | 10/30/2022 12:00:00 AM | 12/8/2022 7:46:24 AM | 12/8/2022 12:00:00 AM | |||||
3832 | لا يوجد | لا يوجد | 33949932 | الصدلية جدا بطيئة بين الرقم والاخر |
تم الاتصال بالمريض من قبل مسؤول قسم الصيدلية وشرح الية عمل القسم |
BHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-83465 | 10/19/2022 12:00:00 AM | 12/8/2022 7:50:04 AM | 12/8/2022 12:00:00 AM | ||||||
3833 | لا يوجد | لا يوجد | 3349818 | timing at pharmacy, they should stay at the counter |
تم الاتصال بالمريضة من قبل مسؤول القسم وشرح الالية المتبعة في صرف الادوية |
BHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-27857 | 9/12/2022 12:00:00 AM | 12/8/2022 7:52:15 AM | 12/8/2022 12:00:00 AM | ||||||
3834 | سيد مرتضى | لا يوجد | 37395529 | حاب اشكر الدكتورة فاطمة محمد على ما تقوم به في خدمة المرضى على اكل وجه تنظيف الاسنان |
تم الاتصال بالمريض من قبل مسؤول القسم وشكره على الاطراء |
BHC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-03288 | 10/24/2022 12:00:00 AM | 12/8/2022 7:48:44 AM | 12/8/2022 12:00:00 AM | |||||||
3835 | رقية جعفر | لا يوجد | 33531773 | jaffer98@gmail.com | لا يوجد شكوى بل شكر وتقدير لدكتورة الاسنان صفية على حسن المعاملة والصبر في المل وحسن التعامل مع خوفي |
تم الاتصال بالمريضة من قبل مسؤول القسم وشكرها على الاطراء |
BHC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-76820 | 9/22/2022 12:00:00 AM | 12/8/2022 7:50:55 AM | 12/8/2022 12:00:00 AM | ||||||
3836 | لا يوجد | لا وجد | لا يوجد | شكوى على سوء معاملة الدكتورة ماريا غرفة 1 رفضت علاج ابنتي الصغير بحجة رفضها للجلوس ولم تحاول معها ليس لديها اسلوب في التعامل |
خرجت الموظفة في تقاعد |
BHC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 22-11-76777 | 11/1/2022 12:00:00 AM | 12/8/2022 7:41:51 AM | 12/8/2022 12:00:00 AM | ||||||
3837 | حسين عباس | n/a | 39710133 | no@email | الرجاء مراجعة الحوامل و عدم قدرتهم على الانتظار الطويل و استبدال الطبيبات كبار السن مثل د. دلال الهاشمي التي لا تعمل بضمير |
تم محاولة الاتصال بصاحب الشكوى و تبين أن رقم الهاتف المكتوب في الشكوى خطأ |
BQC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 22-11-98297 | 10/20/2022 12:00:00 AM | 11/7/2022 2:30:19 PM | 10/20/2022 12:00:00 AM | |||||
3838 | لطيفة عبدالله رحمة | 33066900 | latifa.arhma@gmail.com | صيانة كاملة للحمامات/ الرخام، نقص في الصابون، والمناديل، والعدد غير كافي للعدد الموجود |
المراجعة حضرت بشكل شخصي لمكتب الاداري لتسليم الشكوى،، تم شكر المراجعة واعلامها انه سيتم رفع ملاحظتها للجهات المعنية
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MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10899 | 10899 | 22-11-65601 | 11/8/2022 12:00:00 AM | 11/8/2022 10:49:26 AM | 11/8/2022 12:00:00 AM | ||||||
3839 | Kawthar Saleem | 910705143 | 97339001331 | k91saleem@gmail.com | أخذت موعد اونلاين لولدي ورحت على الموعد، في البورد غرفة الدكتوره ١ قعدت انتظر جذي ثلث ساعه لين تنادي مانادت، رحت دخلت عليها الا هناك ممرضه، وجهتني مشكوره الى قسم الرعاية، طبعاً الوقت تأخر على الموعد بسبب عدم التنسيق واكتظاظ المستشفى بالمرضى، رحت صوب الرعايه الا غرفتين مكتوب عليهم اسم الدكتوره (آلاء ابوشقره) انتظرت صوب غرفة لين طلع المريض وبعد اخذ مني وقت طبعاً، دخلت الا ممرضه بعد قلت ليها القصه باختصار قالت الدكتور الاء في الغرفه الثانيه، طلعت منها ومثل الشي تميت انتظر عن الغرفه الثانيه لين يطلع المريض ودشيت جان الدكتوره منهاره وبتطلع حرتها فيني وتكلمني بنفسيه وهذي اخر مره ادخل عليها لأن كلش ماعجبني اسلوبها تكلمني بنزاره وتقول اخذي موعد ثاني كل هالانتظار والبهدله وولدي وراه روضه واني وراي شغل بعد اخذ موعد ثاني والمستشفى بينفجر من الناس!!!!! ومو ذنبي اخذ موعد هني تفلتوني قسم ثاني والقسم الثاني غرفتين عليهم نفس إسم الدكتوره!! المهم اني طلعت لأن ضاع وقتي واني دوام وولدي دوام وماقدر ارد اخذ موعد.. ولو نفسية الدكتوره حلوه جان تكرم اخذ موعد وانتظر واتأخر على الدوام لكن نفسيتها مأساة وتنفر!! |
تم التواصل مع العميل من قبل المعنيين حيث تم التوضيح للعميل أن المركز سيتم تطبيق أختر طبيبك لذلك سترى اسم الطبيب مكتوب على غرفتين الممرض والطبيب لتفادي تكرار الخطأ في المستقبل وتم التواصل مع الطبيبة في حال تأخير أي موعد التعاون مع المرضى وخصوصا إذا كان طفلا. |
IHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-85249 | 11/7/2022 12:00:00 AM | 11/8/2022 11:06:29 AM | 11/8/2022 12:00:00 AM | |||||
3840 | Khadija Hubail | 930301811 | 97366902344 | khadijahubail2@icloud.com | أنا خديجة محمد، ٩٣٠٣٠١٨١١ مرضت أنا وعائلتي بفايروس أصابنا بالحمّى أخذت ابني الصغير عبد الله حسين حسن الرقم الشخصي ٢٢٠٧٠٩٢٤٦ لمركز جدحفص الصحي يوم الاثنين تاريخ ٣١ أكتوبر ٢٠٢٢ الساعة ٢:٤٠ مساءً عند الدكتور قاسم محمد تحدث مع زميله في الهاتف وقال أنه سينهي المرضى الذي معه ويذهب ليأخذ غدائه من البيت ثم طلبت منه أن يفحص الطفل ويتأكد من خلوه من الالتهاب نظر لحلقه وأذنه وقال تمام وكان ابني يصدر صوتًا قويًا عند التنفس فقال الطبيب وهو يضحك: ولدش على طول جدي يتنفس؟ قلت: لا ولكن مع المرض ظهر هذا الصوت الحاد قال: خلاص اوكي بعد ٢٤ ساعة أخذت ولدي لطوارئ ابن النفيس وقد اشتد به المرض ليخبرني الطبيب الذي سمع صوت تنفسه أنه يعاني من التهاب رئوي وسيتأكد خلال فحص الدم والأشعة وأني أخذته في اللحظة الأخيرة حيث ان أكسجينه كان تحت ال٨٨ ثم نقلونا بالإسعاف إلى السلمانية لأنه لم يستطع التنفس دون دعم الأكسجين ولخمسة أيام وضع عليه المضاد والأكسجين والتبخير فهل يعقل أن لا يتنبه طبيب المركز لأمر خطير بل يضحك ويمزح في حالة صعبة لطفل عمره ٣ أشهر أتمنى وضع حد رادع لهذه الحادثة وإطلاعي على التفاصيل |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-29444 | 11/7/2022 12:00:00 AM | 11/8/2022 12:31:01 PM | 11/8/2022 12:00:00 AM | ||||||
3842 | Yaser Al Jardabi | 860201538 | 97332207588 | fadhel88@hotmail.com | أتقدم لكم بشكوتي على الطبيب المعالج في مركز سترة الصحي. حيث اصبت بنوبة سكلر حيث اخبرتها بخصة علاجي حسب علاج منظمة الصحة العالمية وحسب علاجي في نوبات الألم بنوعية العلاج لتخفيف من خدة الألم إلا انها مصرة على علاج اخر، فأخبرتها لا يصح على الطبيب اجبار المريض على واني على هذا العلاج منذو 35 سنة كما هو واضح في سجلي الصحي في نظام وزارة الصحة علماً اني اخبرتها بأن يخضعت إلى استأصل الطحال بإقتناعها انه علاج خطي، فسألتها هل الطبيب او الاستشاري السكلر على خطئ في صرف العلاج؟؟؟ لذا ارفع هذه الشكوى ضد الدكتورة هدى اضرابوه بمركز سترة الصحي لعدم التعامل معي كمريض بمهنية مع جزيل الشكر والتقدير |
وتم الرجوع الي الطبيبة المعالجة لمناقشة الشكوى والحاله الطبيبه وتم التأكيد على ضروره تكامل الاستشاره الطبيه من خلال فحص المريض وشرح مستوفي لحالته والاتفاق على خطه علاجيه واضحه للمريض والتواصل بطريقة واضحة وعلى أهمية احترام حقوق وواجبات المريض والعمل بها . وتم الاتصال بالمريضة والتأكيد للمريضة على الوجود دائما كمركز صحي لتقديم الاستشارات الطبيه المتكاملة للمرضى خلال ٢٤ ساعه وضروه الاحترام والتواصل المتبادل بين المراجعين والطاقم الطبي . وعلى اتم الاستعداد كمركز صحي وطاقم طبي في معالجة المرضى والمراجعين وفقا للبرتوكولات الصحيه القائمة والمعتمدة في المراكز الصحية . وكما تم الاجتماع بالطبيب المعني بالشكوى والتأكيد على ضرورة التواصل وتقديم استشارة صحيه متكاملة وخطة علاجية واضحة للمرضى والتعامل بكل مهنيه واحترام المراجعين |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-07083 | 10/26/2022 12:00:00 AM | 11/8/2022 12:55:04 PM | 10/26/2022 12:00:00 AM | |||||
3843 | آمال | 36494606 | الدكتورة الجميلة الباسمة "مريم عباس" في غرفة رقم6 التعامل نصف العلاج شكرا للطف ولجرعة الطمأنية وللتعامل الراقي جداً اخذت اسم الدكتورة من الكتاب |
تم التواصل مع المريضه وشكرهاا على هذا الثناء فنحن جميعا لخدمة المرضى |
SJC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-11-26199 | 11/5/2022 12:00:00 AM | 11/8/2022 12:58:54 PM | 11/5/2022 12:00:00 AM | ||||||||
3845 | فوزية عيسى | 33430958 | أشكر الممضين جميلة وزهراء والسيد محمود على الخدمة الرائعة |
تم التواصل وتقديم الشكر للمريضه على هذا الثناء للمرضين فنحن جميعاً نعمل لخدمة العملاء |
SJC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-11-86767 | 6/24/2022 12:00:00 AM | 11/9/2022 6:21:53 AM | 6/24/2022 12:00:00 AM | ||||||||
3848 | لا يوجد | 33353696 | الى ادارة المركز نرى أن النظام الجديد الى المركز غير مجدي فنحن لدينا أعمال يرجى ارجاع النظام القديم لتوفير الوقت والجهد كما يرجى وضع اقلام الى الكتابة الادارة سوء خدمة مقدمة من المركز |
تم الاتصال ولكن الرقم خطء |
SJC | Administrative | Complaint | Service Quality | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-11-33194 | 9/28/2022 12:00:00 AM | 11/9/2022 6:57:02 AM | 6/28/2022 12:00:00 AM | |||||||
3849 | بسمة حسين | 39133430 | ازالة نظام التصنيف المجحف في حق المريض نظام التصنيف المجحف في حق المريض حيث أتيت بألم شديد في الرقبة وأرجعني لأن حالتي مستقرة! |
تم التواصل مع المريض وشرح آلية التصنيف الجديد المتبعة في المركز |
SJC | Administrative | Complaint | Facilities and Services | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-11-56831 | 10/20/2022 12:00:00 AM | 11/9/2022 7:02:49 AM | 10/20/2022 12:00:00 AM | |||||||
3850 | Mohamed Abdulla | 940302063 | 97339577508 | emhamadshaker@gmail.com | حجزت موعد مع د. غادة منصور بمركز الكويت الصحي بتاريخ 5 أكتوبر 2022م فتم تحويل الموعد لدكتورة أخرى برغم من حجزي إلكترونياً مسبقاً. حجزت مرة أخرى مع د. غادة منصور بترايخ 24 أكتوبر 2022م فتم تحويلي لدكتورة أخرى برغم حجزي إلكترونياً مسبقاً وبرغم وجود الدكتورة! وسبب تغيير الموعد حسب حجة الموظفين هو الضغط، كيف بسبب الضغط وأنا حجزت موعد مسبق. إنها حقاً معاناة بينما أعاني منذ شهور من التهاب في المسالك البولية يحرمني من النوم والراحة. |
تم التواصل مع مقدم الشكوى يوم الخميس 27- اكتوبر في الساعة العاشرة و النصف. تم التوضيح للمراجع بأن دكتورة غادة منصور كانت في اجازة سنوية اعتيادية في التاريخ 5 أكتوبر و هذا سبب تحويل المريضة( والدة مقدم الشكوى) لطبيبة أخرى لتلقي العلاج. بالنسبة لتاريخ 24 اكتوبر تم التوضيح للمريض بأنه بناءا على متغيرات العمل و عدم توفر الطبيبة بسبب الغاء لستتها او التوكيل لها لحضور اجتماع او امور اخرى يتم تحويل المريض لطبيبة أخرى. في النهاية تفهم مقدم الشكوى حيثيات الأمر وابدى شكره للتوضيح. و قمنا بالتمني له بدوام الصحة و العافية و حصوله في القريب العاجل لموعد عند د غادة منصور المحترمة لما لها من شعبية كبيرة لدى المراجعين و شكرا
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KHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-23605 | 10/26/2022 12:00:00 AM | 11/9/2022 8:03:06 AM | 10/27/2022 12:00:00 AM | |||||
3851 | Ali AlShamma | 970205228 | 97333043033 | alialshamma1997@gmail.com | سلام عليكم، بغيت أقدم شكوى على د. منى عبد المنعم في مركز مدينة عيسى و ذلك لعدم احترامي كمريضة و التعامل معي بأسلوب فض و منفّر ما أثر على نفسيتي. و لكم خالص الشكر و الامتنان على هذه الخدمات |
تم التواصل مع المريضة والأتصال أكثر من سبع مرات في أوقات مختلفة على مدى يومين لكن لم يتم الرد ، تم التواصل مع زوج المريضة الذي بين أن زوجته طرقت باب غرفة الأستشارة للطبيبة منى لحمدة ولم تنتبة من وجود مريضة خلف الباب فطلبت منها الطبيبة أغلاق الباب بأسلوب مستفز على حد قوله.
تم التواصل مع الطبيبة التي بدورها أقرت بأنها تحترم خصوصية مرضاها وأنها لم تصادف أي سوء تفاهم مع أحد مرضاها في ذلك اليوم .وأنه تم علاج المريضة وإعطائها الأجازة المرضية.
وأني على أتم الأستعداد للتواصل مع المريضة في الوقت الذي يناسبها وأقدر أنشغالها بالدوام كما أخبرني زوجها. |
IHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-77780 | 11/7/2022 12:00:00 AM | 11/9/2022 8:55:29 AM | 11/9/2022 12:00:00 AM | |||||
3852 | Hasan Alkattab | 810503654 | 97333334110 | hassanalkattab81@gmail.com | السلام عليكم ورحمة الله وبركاته كان عند بنتي موعد في مركز سترة الصحي على غرفة 5 عند الدكتور حسين موسى الساعة 9:15 وحضرة قبل الموعود بربع ساعة وانتظر وبما جاء وقت الموعود لم يناديني الدكتور وذهب لطرق الباب وهو مغلق وكان ايضا قبلي مرضى وطاف موعدهم وهم ينتظروني واخبرني انه الياب كان مغلق منذ فترة طويلة .. وذهبت اخبر الاستقبال وقالو لي الموعد طاف ولا استطيع اخذ موعد ثاني وعليي الانتظار مع العلم موعدي طاف وهناك ايضا مرضى قبلي ينتظرون ... ارجو النظر في الامر وشكرا |
تم الرجوع الي الطبيب المعني لمناقشة الشكوى حيث أكد الطبيب على مناداته للمريضة تكرار وكان يعاين طفل متلازمة دوان لديه مشاكل صحيه كثيرة تستدعي اخذ وقت في المعاينة واخذ التاريخ المرضي . وتم الاتصال بصاحب الشكوى والتأكيد على الوجود دائما كمركز صحي لتقديم الاستشارات الطبيه المتكاملة للمرضى خلال ٢٤ ساعه وضروه الاحترام والتواصل المتبادل بين المراجعين والطاقم الطبي . وعلى اتم الاستعداد كمركز صحي وطاقم طبي في معالجة المرضى والمراجعين وفقا للبرتوكولات الصحيه القائمة والمعتمدة في المراكز الصحية . وكما تم الاجتماع بالطبيب المعني بالشكوى والتأكيد على ضرورة التواصل وتقديم استشارة صحيه متكاملة وخطة علاجية واضحة للمرضى والتعامل بكل مهنيه واحترام المراجعين |
SHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-59389 | 11/8/2022 12:00:00 AM | 11/9/2022 9:23:17 AM | 11/9/2022 12:00:00 AM | |||||
3853 | هاني نعمه | 740102605 | 97332178888 | h.nimah@live.com | السلام عليكم ورحمة الله وبركاته تحيط طيبه وبعد .. اتقدم بتقديم شكوى على ( مركز سترة الطبي ) حيث انه وفي يوم الاثنين الموافق 07.11.2022 , ارتفعت حرارة ابنتي البالغه من العمر سنتان وعند مراجعتي للمركز في تمام الساعه 6 , رأتها الدكتوره جيهان ولم يتم الفحص عنها لحين مرور ساعتين وعند تحدثي مع الدكتوره جيهان اخبرتني بانها لا تستطيع فعل شي لحين نزول حرارة الطفله , كيف يعقل ذالك ؟ وللعلم بأنني قمت بغسل جسمها بالكامل داخل المستشفى لتخفيض حرارتها , وعند اصراري على فحصها اخبرتني بانها تعاني من التهاب الحلق , ولكن بعد طوال مدة الاهمال , على ذالك اتقدم بهذه الشكوى للنظر في الموضوع الذي ممكن ان يؤدي بحياة الناس .. |
تم الاتصال بصاحب الشكوى والتأكيد على الوجود دائما كمركز صحي لتقديم الاستشارات الطبيه المتكاملة للمرضى خلال ٢٤ ساعه وضروه الاحترام والتواصل المتبادل بين المراجعين والطاقم الطبي . وعلى اتم الاستعداد كمركز صحي وطاقم طبي في معالجة المرضى والمراجعين وفقا للبرتوكولات الصحيه القائمة والمعتمدة في المراكز الصحية . وكما تم الاجتماع بالطبيبة المعنية بالشكوى والتمريض والتأكيد على ضرورة التواصل وشرح المستوفي لطريقه العلاج مع توضيح المدة الزمنية التي تستغرقها الخطة العلاجية للمريض مع تقديم استشارة صحيه متكاملة وخطة علاجية واضحة للمرضى والتعامل بكل مهنيه واحترام المراجعين |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-60714 | 11/8/2022 12:00:00 AM | 11/9/2022 9:38:00 AM | 11/9/2022 12:00:00 AM | |||||
3854 | وديعة مكي محسن | 081107110 | 97339041517 | يشكو المواطن الطبيبة آلاء أحمد التي تعمل في غرفة رقم 1 بمركز سترة الصحي ، حيث اصطحب اليوم اخته التي تبلغ من العمر 14 عاما حيث كانت تشكو وتعاني من نزيف شديد الى المركز المذكور ، ودخلت المريضة على الدكتورة المذكورة مباشرة كونها حالة طارئة ، ولكن الطبيبة لم تفعل لها شي .. وعلى حد قول اخ المريضة قائلا ان الطبيبة لا فحصتها ولا شخصت حالتها ولا عملت لها اشعة الترا ساوند ولا حتى وصفت لها علاج يساعد على وقف النزيف ، وقالت لهم لا داعي لكل ذلك واكتفت بعمل فحص لنسبة الدم والهرمونات فقط ، وطلب اخ المريضة ان تكتب لها تحويل الى طوارئ امراض النساء في السلمانية ولكنها رفضت ذلك أيضا ، وبناء عليه اتصل في مكتب الشكاوي ليقدم شكوى رسمية ضد هذه الطبيبة ويطلب من المعنيين التواصل معه بأقرب وقت ممكن . |
تم الرجوع الي الطبيبة المعالجة لمناقشة الشكوى والحالة الطبية وتم التأكيد على ضرورة تكامل الاستشارة الطبية من خلال فحص المريض وشرح مستوفي لحالته والاتفاق على خطه علاجيه واضحة للمريض وتم الاتصال بالمريضة حيث قام بالرد اخ المريضة مقدم الشكوى والتأكيد لصاحب الشكوى على الوجود دائما كمركز صحي لتقديم الاستشارات الطبية المتكاملة للمرضى خلال ٢٤ ساعه وضروه الاحترام والتواصل المتبادل بين المراجعين والطاقم الطبي وكما تم الاجتماع بالطبيبة المعنية بالشكوى والتأكيد على ضرورة التواصل وتقديم استشارة صحيه متكاملة وخطة علاجية واضحة للمرضى والتعامل بكل مهنيه واحترام المراجعين |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-44619 | 11/8/2022 12:00:00 AM | 11/9/2022 9:45:21 AM | 11/9/2022 12:00:00 AM | ||||||
3855 | Mohamed abdul jalil Mohamed Alaraibi | 770807070 | 97337110577 | zjnbar@hotmail.com | الطبيب غير متعاون مستشفى عالي غرفه رقم ٦ رجعو ملف العاله من كنت مسطحب |
تم التواصل مع العميل و معرفة فحوى الشكوى و شرح آليات المواعيد المسبقة و بيان الترحيب به دائما لتلقي الخدمات في المركز |
AHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-46940 | 11/8/2022 12:00:00 AM | 11/9/2022 10:33:26 AM | 11/9/2022 12:00:00 AM | |||||
3856 | جعفر علي عباس | 39646943 | الرجاء تعديل النظام المرضي في المركز الصحي .ادخال المرضى والنظام المركز غير صحيح |
تم الاتصال بالمريض عدة مرات ولم يتم الرد |
SJC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-11-96267 | 10/3/2022 12:00:00 AM | 11/9/2022 11:00:02 AM | 10/3/2022 12:00:00 AM | |||||||
3857 | Shatha Jassim | 870601105 | 97333040414 | shatha.jassim87@gmail.com | مركز مدينة خليفة دايما لا توجد مواعيد، وننتظر اكثر من ساعة او ساعتين الى حد ان يأتي الطبيب الثاني في حين الطبيب الاول فاضي جالس ليس لديه اي عمل / الرجاء زيادة المواعيد على الطبيب او توفير طبيب اخر فليس من المعقول ان نتوجه للمركز الصحي في حالة طارئة ولا احد يعمل شيء للموضوع بحجة انتهاء المواعيد . |
تم التواصل مع العميل من قبل المعنيين وشرح نظام المناوبات وتسجيل المواعيد بمراكز الرعاية الصحية الأولية |
MKHHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-40772 | 11/8/2022 12:00:00 AM | 11/9/2022 1:15:41 PM | 11/9/2022 12:00:00 AM | |||||
3858 | Mohamed Mohamed | 921104367 | 97333553626 | mohd_92_m@hotmail.com | احب في البداية تقديم كل الشكر الى وزارة الصحة على جهودها المبذوله في القطاع الصحي و التطور الملحوظ في هذا القطاع و التماس شكاوي المواطنين ، بكل امانه اريد ان اقدم شكواي على بعض المراكز الصحية و بالاخص مركز محمد جاسم كانو الصحي في مدينة حمد في دوار ١٧ ، للاسف لاحظت انا واغلب المراجعين ان هناك اهمال من طرف الاطباء الى المرضى ، فعلى سبيل المثال يوم امس توجهت الى المركز الصحي المذكور وانا في شدة مرضي ، انتظرت اكثر من ساعه ولم يتم المناداة بأسمي ولا اسم اخر ، رغم تواجد الدكتورة داخل الغرفة ، وعندما سمح لي رجل الامن بالدخول على الدكتورة ، دخلت وكانت الدكتورة ماسكة هاتفها وتدردش ولا يوجد لديها اي اهتمام بالمرضى خارج الغرفة ، سمحت لي بالدخول ، و عندما بدأت اشرح لها علتي ، كانت تنظر للهاتف وتدردش و لا تعيرني اي اهتمام ولا حتى بنظره و لم تفحصني و صرفت لي الدواء ناقص رغم اني اخبرتها بالتفاصيل ولكن لم تهتم بما اقول ، خلاصة الموضوع ان هذا الفعل المرتكب من قبل الدكتورة لم يكن اول مره يحدث لي في المراكز الصحية و الاحظ الكثير من الدكاترة قليلي الاهتمام بالمرضى وهذا الفعل يعد جريمة بحق كل مريض |
نفيدكم علما بأنه تم الاتصال بالمريض المذكور و توضيح النقاط التي تم ذكرها بالشكوى، كما أنه سيتم التنبيه على الأطباء بضرورة إعطاء المريض الانتباه الكامل و عدم استخدام الهاتف أثناء الاستشارة الطبية |
MJK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-58400 | 11/7/2022 12:00:00 AM | 11/10/2022 7:37:41 AM | 11/9/2022 12:00:00 AM | |||||
3859 | RUQAYA ALSADA | 860601196 | 97333777880 | ruqayaalsada280@gmail.com | انه بتاريخ ٣ نوفمير ٢٠٢٢ يوم الخميس الساعه ٥:١٠ تقريبا .. اتقدم بشكوى ضد الدكتوره ايمان احمد حسن غرفة ١ في مركز يوسف عبدالرحمن انجنير الصحي .. وذلك عندكا تبين اصابتي بفايروس كورونا ذهبت للدكتوره لاخبرها بالاجازه المرضيه وعن الادويه الا انها تكلمت معي بغاية الدنائة لتخبرني بانه ( ليش يايه عندي اهني خلاص كتبت لج حق .. وماكان كلامها واضح ) فاخبرتها مبتسمه دكتوره احتاج عذر لترد علي ( متنرفزه جك جك جك قلتج روحي خلاص ومعصبه ) كاني حشره مع اني دخلت المستشفى بكمامي وبعدها ذهبت للصيدليه اسال عن العلاج فاخبرتني لا يوجد واتصلت بالدكتوره وكانت تصرخ ليش يايه عندكم والصيدلانيه تضحك لترد عليها ( اشدرلني فيها واقفه عندي اكاهي ) واسالها وماترد الصيدلانيه .. بالرجاء التواصل معي لشرح الموضوع بوضوح اكثر وبالرجاء اخذ الموضوع بعين الاعتبار واخذ الاجراء اللازم ضد الدكتوره المذكوره والصيدلانيه في النافذه الوسطى |
تم التواصل مع مقدمة الشكوى رقيه السادة وذلك ظهر يوم الثلاثاء الموافق 8 نوفمبر 2022 حيث تم الاستماع لتفاصيل الشكوى من قبلها حيث كانت مستاءة من سوء المعاملة من قبل الطبيبة المعالجة و قسم الصيدلية.
تم التواصل لاحقا مع الطبيبة وبينت انه بحسب الإجراءات المتعارف بها في المراكز الصحية بانه يتم توجيه المريض الذي يتبين اصابته بكوفيد عن طريق الفحص السريع لعمل فحص ال PCR في مراكز الفحص الخاصة بذلك وعدم بقاء المريض بالمركز الصحي حرصا على تقليل احتمالية إصابة المراجعين الكبار في السن وأصحاب الامراض المزمنة والطاقم الطبي بعدوى الكوفيد وانه يتم استلام الأدوية عن طريق مرافق المريض. كما بينت انها تحرص على جودة الخدمات المقدمة. كما تم توجيه الطبيبة بضرورة حسن المعاملة مع المراجعين.
كما تم التواصل مع قسم الصيدلية لمتابعة الشكوى الخاصة بقسمهم. |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-39359 | 11/6/2022 12:00:00 AM | 11/10/2022 7:53:38 AM | 11/9/2022 12:00:00 AM | |||||
3860 | Fatema Alalawi | 020707754 | 97338177690 | falalawi560@gmail.com | مسشتفى جابر الاحمد الصباح - قسم الاستقبال يسألون عن أسئله ليست لها داعي وامور شخصيه. - كانت يوجد لدي حساسيه سألتني الدكتوره الكثير من الاسئله وبعد ذلك قالت لا ادري ما بك ولاكن سوف اعمل لك فحوصات في يوم لاحق - استهتار الممرضات في وقت المريض وكأن لايوجد لديه اعمال - عندما قلت للدكتوره اريد "سيلان" قالت لي ليس له داعي انا اتحدث عن اكثر من مره وفي كل مره اذهب الى المركز يحدث موقف غلط الرجاء اخذ الاجراءات اللازمه |
تم التواصل مع العميل من قبل المعنيين وتم شرح طبيعة النزلات الموسمية وعلاجها، وان الطبيب يتفهم مطالب المرضى ولكن العلاج يكون على حسب تقييم الطبيب للحالة خصوصا في اعطاء الابر و المغذيات الوريدية حفاظا على سلامة المرضى، وان الطبيب دائما يضع في الاعتبار مصلحة المريض. |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-87396 | 11/8/2022 12:00:00 AM | 11/10/2022 8:02:36 AM | 11/10/2022 12:00:00 AM | |||||
3861 | Amina Alhammadi | 870203924 | 97336955441 | اتقدم بشكوى لما تعرضت له من اذلال ومهانة من قبل الطبيبة فاطمة عبدالله في مركز مدينة حمد الصحي، التي تفتقر للتعامل المهني مع المرضى كان موعدي الساعة ١١ ولم تنادي اسمي الى الساعة ١١:٣٠ وعاملتني باسلوب سئ جداً واعطتني تحليل خروج وطلبت مني اخذ موعد اخر مساءا وطلبت منها اجازة مرضية فرفضت وقالت انها سوف ترى نتائج التحليل اولا فيينت لها اني لا اكذب واقسمت اني فعلا مريضة واشعر بالايعاء الشديد والتعب وقد حضرت للمركز بصعوبة، وساقوم بالاتصال لمعرفة نتيجة التحليل وطلبت الاجازة المرضية فقامت برفع صوتها والصراخ علي واذلالي حتى ان صوت صراخها كان مسموع في ممر المركز وطلبت منها التحدث باحترام وخفض صوتها وقبل ان اخرج قالت لي انها ستطبع الان الاجازة. وجعلتني انتظر ٤٥ دقيقة ولم تقم بطابعتها على الرغم من الاتصال بها مرتين من قبل موظفي المواعيد. توجهت الى نائب رئيس الاطباء في المركز زهرة حجاب فوجدتها تعلم بماحصل من د فاطمة،عرفت اسمي دون ان اخبرها ورفعت صوتها علي ايضاً ولم تتصرف بحيادية بل كانت تبين ان د.فاطمة معها حق وحثتني على كتابة شكوى عوضاً عن احتواء المشكلة. معاملة باحتقار واذلال ومهانة |
نفيدكم علماً بأننا قمنا بالاتصال بالعميلة المذكورة بياناتها أعلاه و لم ترد على الاتصال، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها من خلال التواصل مع الطبيبة المعالجة و الطبيبة مسؤولة النوبة، فقد تبين بأن موعد المريضة الساعة 11:15 و قد تم مناداتها من قبل الطبيبة الساعه 11:23 و يعتبر الفارق الزمني بمعدل 7 دقائق معدل طبيعي، أما بخصوص أسلوب الطبيبة و معاملتها و طلب المريضة للاجازة المرضية فقد أوضحت بأن المريضة رفضت المشورة الطبية من عمل التحاليل المختبرية و أخذ الأبرة المسكنة للألم، و عليه فقد بينت الطبيبة لها بأنها تحتاج لعمل التحاليل اللازمة لمعرفة و تقييم مدى حاجتها للاجازة من عدمها الا أن المريضة قامت برفع صوتها عليها و اعترضت على الخطة العلاجية، علما بأن المريضة قامت بمراجعة الطبيبة ليوم سابق و قامت باعطائها اجازة ليوم واحد |
HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-75397 | 11/8/2022 12:00:00 AM | 11/10/2022 9:28:20 AM | 11/10/2022 12:00:00 AM | ||||||
3862 | لا يوجد | 39236927 | مركز الاسنان جيت يوم السبت الساعه 9:15 صباحاً وأنا الوحيد الموجود في عيادة الاسنان حولوني على حجرة 6 فذهبت ولم يكن الدكتور موجود ولا أحد بعد مدة من الزمن اتا الدكتور والممرضة فنادوني ولماذا هذا التأخير وانا الوحيد الموجود |
تم التواصل معالمريض وتبين ان الدكتور كان موجود ومدة الانتظار لم تتجاوز 10 دقائق |
SJC | Administrative | Complaint | Waiting Period | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-11-07987 | 7/16/2022 12:00:00 AM | 11/10/2022 12:21:27 PM | 7/17/2022 12:00:00 AM | |||||||
3863 | محمد مصطفى العلي | 990609286 | 36083705 | no@email | تم استلام الشكوى عن طريق الهاتف على مكتب الإداري: حضرت للمركز يوم أمس في الفترة المسائية الساعة 5:30 و أعطوني موعد الساعة 6:30 على د. إيمان سيد فيصل و لم يكن هناك الكثير من المرضى، و أخبرت الطبيبة أني موجود فاخبرتني ان أنتظر و كانت مشغولة في الهاتف و نادتني الساعة 6:40 و كتبت لي سيلان و عند توجهي لقسم التمريض أخبروني أن الوقت متأخر و غادرت بدون تلقي العلاج علماً بأني من ذوي الهمم. |
تم الاتصال بالمريض المعني لأخذ تفاصيل المشكلة و تم إيضاح نظام المواعيد في المركز الصحي حيث أنه ليس على دراية بالنظام و شرح طريقة التعاون مع بعض الحالات الخاصة في المركز. كما تم إيضاح الأمور المتعلقة بالتوقيت في حالة الحاجة إلى المغذي أو عدمه أو في حالة حاجة الطبيب إلى تحويل المريض إلى الطواريء لإكمال العلاج في بعض الحالات. هذا ما لزم للتوضيح. د. أفراح سعيد |
BQC | Proffesional | Complaint | Waiting Period | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10851 | 10851 | 22-11-85802 | 11/2/2022 12:00:00 AM | 11/10/2022 3:26:01 PM | 11/2/2022 12:00:00 AM | |||||
3864 | زينب محمد | 011007095 | 97339058098 | Z.thamer40@gmail.com | سلام عليكم اليوم كان عندنا موعد الساعه ١٠:٠٣ الصبح و حضرنا الموعد في مركز محمد جاسم كانوا ( مدينة حمد ١٧ ) عند دكتورة بتول عبدالله و للاسف انتظرنا داخل الغرفه ننتظر الدكتوره اكثر من ٢٠ دقيقه و هي شافتنا في الغرفه الثانيه و قفلت الباب و تسولف وكل ما نضرب الباب ما تجي لينا احنا مرضى و ملتزمين على الوقت و الدكتوره تسولف!!! و اخر شي طلعنا و ما حصلنا العلاج اهمال… |
تم الاتصال بصاحبة الشكوى والتوضيح بأن الطبيبة المعنية كانت مشغولة مع بقية الطاقم الطبي بمعاينة حالة حرجة جدا ( RED CASE) من وقت وصول الحالة في الساعة 9:45 صباحا الى حين حضور سيارة الاسعاف في الساعة 10:35 صباحا مما تسبب في تأخير قائمة المرضى المعتادة لدى أغلب الأطباء.. كما أن الطبيبة لم تكن موجودة في غرفتها حينها ولم تقم بقفل الباب حسب ادعاء في الشكوى.. تم توضيح ملابسات الشكوى للمريضة و اعلامها بسبب التأخير حيث تفهمت ماحدث. |
MJK | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-33312 | 11/10/2022 12:00:00 AM | 11/13/2022 9:22:12 AM | 11/13/2022 12:00:00 AM | |||||
3865 | لا يوجد | لا يوجد | 34446415 | لا يوجد | قسم الاسنان اسلوبهم سيئ جدا مع المرضى وتعاملهم مع الاجانب غير محترمين مع الناس . حتى للفحص المدارس مع الاطفال نفس الاسلوب من فضلكم حاسبوا عليهم |
تم التواصل مع المريضه وعمل اللزم وقد كانت المريضه راضيه واشادت بالاتصال |
HKC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 22-11-64957 | 11/13/2022 12:00:00 AM | 11/13/2022 9:37:19 AM | 11/13/2022 12:00:00 AM | |||||
3866 | Sayed Mohamed Darwish | 861103335 | 36164600 | alsayyed8m@hotmail.com | لقد قمت بتغيير عنواني منذ السنة الفائتة وكنت احجز اعتياديا من الاون لاين ولكنني قمت اليوم بحجز موعد اون لاين فتفاجأت بأن عنواني تغير إلى العنوان القديم والحجز على مستشفى البديع والمفروض على مركز الشيخ جابر |
تم التواصل مع العميل وحل مشكلة تغيير العنوان وتم التأكد من امكانية اختياره طبيب عائلة في مركز الشيخ جابر الصحي. |
BHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-81217 | 8/10/2022 12:00:00 AM | 11/13/2022 11:23:59 AM | 8/14/2022 12:00:00 AM | |||||
3867 | mohammed almezaal | 940909693 | 37334748 | mohammedalmezaal@gmail.com | السلام عليكم ورحمة الله وبركاته يعتبر مركز سترة الصحي 24 ساعة في استقبال المرضى ولكن لم يتم علاجي بعدم حالتي تشخيصها غير طاريء وانا اعاني من صداع نصفي شديد وبلاعيم وزكام وشكرا. |
توضيحا على ما جاء ادناه في الشكوى تم اشعار المريض من خلال المنسقة الاولى بالأمس 17/8/2022 بانه وحسب تقييم التصنيف بقسم التمريض فان حالته الصحية تعتبر عادية ( غير طارئة ) وبالتالي يجب علية انتظار الموعد المتوفر حسب المواعيد الموجودة وحسب الالية المتبعة حيث تم تسجيله من خلال المنسق كالتالي . محضر في الساعة 22:43 13/8/2022 وحصل على موعد في الساعة 2:48 وخرج من الطبيب الساعة 02:03 14/8/2022 |
SHC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-39221 | 8/14/2022 12:00:00 AM | 11/13/2022 11:30:52 AM | 8/16/2022 12:00:00 AM | |||||
3868 | أمل يوسف | 750105100 | 38410441 | amalyousif555@gmail.com | ذهبت لمركز بنك البحرين والكويت في الحد لعمل فحص لأبني للمرحلة الثانوية فوجئت باعطائي موعد في شهر نوفمبر هل يعقل ذلك والدوام في شهر سبتمبر كيف سيقبل ابني بدون تقرير طبي مع العلم ان مراكز أخرى ليست كذلك |
تم الاتصال بمقدمة الشكوى وعمل اللازم |
BKH | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-53671 | 8/15/2022 12:00:00 AM | 11/13/2022 11:34:27 AM | 8/16/2022 12:00:00 AM | |||||
3869 | Marwa Khalil | 970803699 | 38888215 | marwa.ke97@gmail.com | تم طلب توصيل الأدوية من مركز جدحفص الصحي من الموقع الالكتروني وتاريخ التوصيل هو 31/7/2022 ولحد الآن لم يتم توصيل الأدوية أو التواصل معنا |
تم التواصل مع المريضه التي اتضح ان مواعيد استلامها ليس 31/7/2022 وانما 15/8/2022 وعليها عمل طلب قبل 5 أيام من مواعيد الصرف أي تاريخ 10/8/2022 وذلك في تاريخ 7/8/2022 وسيتم تسليم الادويه للمريضه بصوره عاجله |
JHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-72629 | 8/11/2022 12:00:00 AM | 11/13/2022 11:39:38 AM | 8/16/2022 12:00:00 AM | |||||
3870 | علاو شرف | 510014526 | 33655800 | عدم توافر ابر السكري Apidra Solostar في صيدلية المركز والصيدليات الخارجية، يرجى توفيرها بأسرع وقت ممكن |
تم التواصل مع المريضة بالأمس من قبل فنية الصيدلية الأولى واخبارها بتوافر الدواء في مركز النعيم وسوف تذهب لاستلامه |
NHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-80880 | 8/4/2022 12:00:00 AM | 11/13/2022 11:45:10 AM | 8/16/2022 12:00:00 AM | ||||||
3871 | Said Farag | 740121731 | 33000959 | said19741@hotmail.com | نام ابني في غرفة المعالجة وأتت الممرضة لتعطيه السيلان وكان الليت الفوقي محترق واضطررت لفتح الستارة حتى تتمكن من وضع ابرة السيلان |
تم الاتصال بالمراجع وشكرة على هذة الملاحظة و تم ابلاغة بأن غدا سوف توفر المواد المطلوبة من المخازن الرئيسية وسيتم استبدال الانارات المعطلة |
BKH | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-66392 | 8/14/2022 12:00:00 AM | 11/13/2022 12:18:17 PM | 8/16/2022 12:00:00 AM | |||||
3874 | عبدالباسط حسين | 970114842 | 36448600 | abdulbaset.charsi@gmail.com | ما هي الإجراءات لإعفاء أرملة البحريني |
تم الإتصال مع صاحب الإستفسار أعلاه و قد قمت بشرح القانون الجديد بالنسبة إلى ارملة البحريني حيث لم يعد هناك إعفاء حسب القانون الجديد. و قم قمت بإعلامه بأنه يمكن أن يقدم رسالة يشرح فيها ظروفها الخاصة مع إرفاق المستندات المطلوبة حيث ترسل إلى لجنة خالصة للبث في الموضع إعلاه حيث يوجد إستثنائات لحالات معينة ، و قد شكر صاحب الإستفسار على التواصل معه و شرح اللازم. |
SKC | Administrative | Complaint | Service Quality | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-23299 | 8/11/2022 12:00:00 AM | 11/13/2022 12:25:32 PM | 8/16/2022 12:00:00 AM | |||||
3879 | Ali Taher | 770505112 | 36669665 | مركز جد حفص لم يستقبلونا (فقط للحالات الطارئة) ولا توجد مواعيد حالياً + مركز النعيم الصحي مغلق |
تم الاتصال بالمريض عدة مرات ولكن الخط مقطوع |
JHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-15781 | 8/14/2022 12:00:00 AM | 11/14/2022 8:12:45 AM | 8/17/2022 12:00:00 AM | ||||||
3880 | نعمان | 33305268 | هل يرضيكم نحجز موعد قبل يوم عن طريق الموقع الالكتروني وعندما نحضر للموعد يقول لك الموظف تغير الموعد على دكتور اخر |
تم التواصل مع المريض وشرح له لماذا تم تغير الطبيبة الذي تم أخذ موعد مسبق لها عن طريق الموقع الإلكتروني وذلك بسبب ان المريض لا يشمله برنامج أختر طبيبك فتم تحويل الموعد بنفس الوقت الى أطباءوتم التأكد من ذلك عن طريق اي صحهGP COVERتفهم الموضوع وتم إبلاغ المريض انه ممكن الحضور الى المركز قبل يوم مسبق وأخذ موعد على الأطباء المسموح له بأخذ موعد عليهم
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BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-11-27781 | 11/14/2022 12:00:00 AM | 11/14/2022 8:28:33 AM | 11/14/2022 12:00:00 AM | |||||||
3881 | Mohammed Khalaf | 980600588 | 38888842 | mohammed10jameel@gmail.com | مركز الشيخ جابر لا يستقبلون المرضى إلا اذا كانت الحالة طارئة |
تم التواصل مع العميل محمد خلف وقد بين انه لم يذهب الى التصنيف لمعاينة حالتة بسبب انه في كل مره يتم تصنيف حالته مستقرة وقد تم شرح الآلية المتبعه لتصنيف الحالات الطارئة ووقت الانتظار اللازم لكل حالة. |
SJC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-37380 | 8/16/2022 12:00:00 AM | 11/14/2022 8:33:11 AM | 8/17/2022 12:00:00 AM | |||||
3882 | Eman Salman | 820603201 | 97336458866 | eman.btc@gmail.com | السلام عليكم. أخذت موعد لبنتي الساعة ٨ مركز جابر الصباح باربار ووصلنا الساعة ٧ والنصف إلى المركز الصحي ولم يتم مناداة اسم ابنتي إلى الساعة ٨ و٤٨ دقيقة والدكتورة غير موجودة في غرفتها وتوجه ولدي إلى التسجيل ليستعلم عن التأخير فأخبروه أنتظر الدكتورة.. وفي الساعة التاسعة ذهب ولدي للغرفة ووجد الدكتورة وأخبرته أنتهى وقت الموعد أذهب لأخذ موعد جديد آخر!!!!!! وصارخت على ولدي وأخبرناها بوجودنا من الساعة ٧والنص ولم يتم مناداة اسم ابنتي المريضة.. توجه ولدي مع ابنتي لقسم التسجيل مرة ثانية ووجهوهم للذهاب للممرضة التي عاينت إبنتي وأخبرتنا بضرورة كشف الطبيبة عليها.. فهي لا تستطيع إقرار أدوية وغيرها.. إبنتي تشتكي من ألم شديد في أذنيها والحنجرة.. لم يتم تقديم العلاج لها.. وأحمل مسؤولية ما يحدث لإبنتي لقسم المركز الصحي والطبيبة المناوبة. مرفق صورة الموعد وصورة إبنتي في المركز.. رقم التواصل 36458866 |
حيث تم الاتصال بتاريخ 13/11/2022 الساعة 13:00 . حيث ذكرت السيدة ايمان ان في يوم الخميس تاريخ 10/11/22 حجزت موعد من خلال الموقع لعلاج ابنتها الساعة 8:03, و ارسلت ابتها المريضة برفقة ولدها وكانو في قاعة الانتظار حوالي الساعة 07:30 و لكن لم يتم مناداتهم الى الساعة 08:48 وراجعو السجلات ليخبروهم ان الطبيبة موجودة في الغرفة و حوالي الساعة 9:00 ذهب للطبيبة و لكن ردت ان يجب اخذ موعد جديد. وراجعوالسجلات و الممرضة و لكن لم يحصلو على العلاج اللازم. و بالرجوع الى الطبيبة المعالجة ذكرت ، وجب التنويه بانه كما تفضلت المريضة فانه موعدها كان تمام الساعة الثامنه وتمت مناداة الاسم لاكثر من مره قرابه الساعه وبعدها اتت المريضة بعد الساعه التاسعه فاخبرتها بكل احترام بانه وفقا لقوانين المعمول بها في المراكز الصحيه التاخير لمدة ساعه يستوجب اخد موعد جديد ، لانه قد دخلت وقت مواعيد مرضى اخرين هذا ما حدث جملة وتفصيلا ، مع خالص تحياتي. و من قبلنا عند التوالصل مع صاحب الشكوى مرة اخرى , تم شكرها على ابداء ملاحظاته, و الاطمأنان على صحة المريضة , واخبارها برد الطبيبة. , وانه دائما تستطيع طلب الطبيب المسؤول المنواب في اي وقت اذا واجهت اي مشكلة خلال زيارتها الى المركز الصحي في المستقل و ان هدفنا حصول مراجعينا على افضل خدمة ممكنة.
وسبب عدم سماع المريضة لاسمها يعود بان غرفة الطبيبة موجودة في المنطقة الحديثة البناء و لها منطقة انتظار محددة لان صوت السماعات لا تصل الى باقي مناطق اللانتظار. و اننا كمجلس ادارة مركز الشيخ جابر رفعنا الامر الى الجهة المعنية بذلك . ألاجراءات المتخذة: تم نقل جميع الملاحظات الى الطبيبة المعنية. تم متابعة الطلب المرفوع لتحديث السماعات في المنطقة المعنية.
هذا ما لزم توضيحه. مع الشكر الجزيل . د.عبدالحسين محسن رئيس مجلس ادارة مركز الشيخ جابر الصحي
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SJC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-01524 | 11/10/2022 12:00:00 AM | 11/14/2022 8:33:53 AM | 11/13/2022 12:00:00 AM | |||||
3883 | يسرى خان | 39980031 | الرجاء توفير شراب او حبوب من شركة بنادركس من دولة الكويت لان يقبل الاطبال لشرب الدواء من هذه الشركة اما شركة اومول ليس كل الاطفال يعجبهم طعمة وعلمت حاليا انه موفر في مسشتفى الملك حمد الجامعي |
بخصوص شكوى المريضة يسرى خان. تم التواصل مع المريضه وسماع وجهة نظرها.وقمنا بشرح نقطة طلب واستلام الأدوية ، وبأن اختيار الشركات المتوفره في المراكز الصحية يكون عن طريق المخازن الرئيسية. وكانت متفهمة للأمر. |
BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-11-25835 | 10/23/2022 12:00:00 AM | 11/14/2022 8:37:18 AM | 10/30/2022 12:00:00 AM | |||||||
3884 | Amina Alhammadi | 870203924 | 97336955441 | اتقدم بشكوى لما تعرضت له من اذلال ومهانة من قبل الطبيبة فاطمة عبدالله في مركز مدينة حمد الصحي، التي تفتقر للتعامل المهني مع المرضى كان موعدي الساعة ١١ ولم تنادي اسمي الى الساعة ١١:٣٠ وعاملتني باسلوب سئ جداً واعطتني تحليل خروج وطلبت مني اخذ موعد اخر مساءا وطلبت منها اجازة مرضية فرفضت وقالت انها سوف ترى نتائج التحليل اولا فيينت لها اني لا اكذب واقسمت اني فعلا مريضة واشعر بالايعاء الشديد والتعب وقد حضرت للمركز بصعوبة، وساقوم بالاتصال لمعرفة نتيجة التحليل وطلبت الاجازة المرضية فقامت برفع صوتها والصراخ علي واذلالي حتى ان صوت صراخها كان مسموع في ممر المركز وطلبت منها التحدث باحترام وخفض صوتها وقبل ان اخرج قالت لي انها ستطبع الان الاجازة. وجعلتني انتظر ٤٥ دقيقة ولم تقم بطابعتها على الرغم من الاتصال بها مرتين من قبل موظفي المواعيد. توجهت الى نائب رئيس الاطباء في المركز زهرة حجاب فوجدتها تعلم بماحصل من د فاطمة،عرفت اسمي دون ان اخبرها ورفعت صوتها علي ايضاً ولم تتصرف بحيادية بل كانت تبين ان د.فاطمة معها حق وحثتني على كتابة شكوى عوضاً عن احتواء المشكلة. معاملة باحتقار واذلال ومهانة |
نفيدكم علماً بأننا قمنا بالاتصال بالعميلة المذكورة بياناتها أعلاه و لم ترد على الاتصال، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها من خلال التواصل مع الطبيبة المعالجة و الطبيبة مسؤولة النوبة، فقد تبين بأن موعد المريضة الساعة 11:15 و قد تم مناداتها من قبل الطبيبة الساعه 11:23 و يعتبر الفارق الزمني بمعدل 7 دقائق معدل طبيعي، أما بخصوص أسلوب الطبيبة و معاملتها و طلب المريضة للاجازة المرضية فقد أوضحت بأن المريضة رفضت المشورة الطبية من عمل التحاليل المختبرية و أخذ الأبرة المسكنة للألم، و عليه فقد بينت الطبيبة لها بأنها تحتاج لعمل التحاليل اللازمة لمعرفة و تقييم مدى حاجتها للاجازة من عدمها الا أن المريضة قامت برفع صوتها عليها و اعترضت على الخطة العلاجية، علما بأن المريضة قامت بمراجعة الطبيبة ليوم سابق و قامت باعطائها اجازة ليوم واحد تم التواصل مع العميل على يومين متتالين و لم يتم الرد تم الاتصال بالمريضة و الرد عليها و توضيح محتوى الشكوى، كما تم الايضاح لها بأن ادارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى و ترحب بجميع الاقتراحات بما يخدم هدفها
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HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-70143 | 11/8/2022 12:00:00 AM | 11/22/2022 1:35:17 PM | 11/14/2022 12:00:00 AM | ||||||
3885 | أريج ياسين | 930408705 | 39040393 | areej7497@hotmail.com | اصبت بكسر بالقدم في مقر العمل اثناء ساعات العمل الرسمية، وعند عمل الاشعة بمركز محمد جاسم كانو لعدم وجود اشعة بمركز مدينة حمد الصحي والمتابعة والتشخيص في مركز مدينة حمد الصحي تم تشخيصي بعدم وجود اي كسر وبعدها بمدة استمر الألم بالازدياد ظناً بأنه ليس كسر ومجرد التواء، الا ان عند مراجعة الطب الخاص تم اعلامي بانه كسر . وعند مراجعة مركز مدينة حمد لطلب تقرير اصابة عمل تم طلب التقرير من مركز محمد جاسم كانو وعند احضاره لم يتم الموافقة على ذكر الكسر في التقرير.
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تم التواصل مع مقدمة الشكوى واتضح ان الشكوى لاتخص قسم الاشعة ، اذ انها تخص قسم الاطباء بمراكز الرعاية الاولية، وقد خصت بالذكر الدكتورة ( زينب هاشم) بمركز مدينة حمد الصحي . وقد اخبرتنا انها كانت قد طلبت الحصول على صور الاشعة مع التقرير، وقد تم إعطائهم إياها. |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-43925 | 8/15/2022 12:00:00 AM | 11/14/2022 9:10:35 AM | 8/15/2022 12:00:00 AM | |||||
3886 | Hussain Rasool | 780107756 | 39653833 | hussain.ama.78@gmail.com | احاول الاتصال بالمركز لأخذ موعد لإبني للفحص الشامل للدراسة ولم اجد جواباً من الجميع مع كل التحويلات الموجودة |
تم التواصل مع العميل وطلب موعد اجراءات فحص قبل لاجامعة وتم الترتيب معه للحضور صباح الخميس حتى يتسنى له عمل جميع الفحوصات اللازمة. |
SJC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-97242 | 8/16/2022 12:00:00 AM | 11/14/2022 9:26:21 AM | 8/17/2022 12:00:00 AM | |||||
3887 | jaffer ali fadhil | 951009982 | 36699454 | abo.anter123@gmail.com | مواعيد المركز من بعد 8 في الليل تكون بعد الساعة 3 فجراً مما يضطر المرضى للتوجه للمستشفيات الخاصة |
تم التواصل مع العميل جعفر علي فاضل وقد بين انه تم معاينته من قبل التصنيف وقد تم تسجيله كحالة طارئة على الطبيب ولكن لم يتم معاينة حرارته ولم يتم اعطائه سيلان و مضاد حيوي كما افاد
وقد استلم ادوية خافض الحرارة كما افاد |
SJC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-47109 | 8/16/2022 12:00:00 AM | 11/14/2022 9:34:09 AM | 8/17/2022 12:00:00 AM | |||||
3892 | ابراهيم جناحي | 530051150 | 39688882 | bmw21712@gmail.com | تم التوجه لمركز مدينة عيسى الصحي لعمل فحص الجامعة لإبني وتفاجأت بدفع مبلغ 10 دنانير، لماذا يتم أخذ هذا المبلغ؟ ولماذا الاستمارة نفس استمارة فحص الخدم |
تم التواصل مع المريض هاتفيا وتم التوضيح لة بأنها اجرآت حكومية منذ سنوات وليست اجرآت جديدة ألا انة ذكر بأنها اهانة للمواطن البحريني عندما يريد أن يعمل فحص جامعة أو فحص عمل يأخذ منة مبلغ 10 دينار حالة حال فحص الأجنبي وطلب أيضا بأن تصل رسالتة الي مكتب وزير الصحة وأنة سوف يعاود يكتب شكوتة في التواصل الإجتماعي أن لم يرد علية أحد مسئول من وزارة الصحة |
IHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-46876 | 8/21/2022 12:00:00 AM | 11/15/2022 8:02:50 AM | 8/22/2022 12:00:00 AM | |||||
3893 | رمزي الشبحي | 870413350 | 39800816 | rm.alshebhi@gmail.com | تم تغيير عنوان السكن إلى ديار المحرق ولم تتغير البيانات في برنامج صحتي لأتمكن من حجز مواعيدي على مركز الدير الصحي |
تم التواصل مع المريض وتم توضيح لة بانه يحتاج فقط لتحديث البيانات في اي صحه وتم عمل لازم |
NDC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 19256 | 19256 | 22-11-15405 | 8/18/2022 12:00:00 AM | 11/15/2022 8:08:12 AM | 8/22/2022 12:00:00 AM | |||||
3895 | فاطمة الدوسري | 101005539 | 97337377791 | تشكو المواطنة أعلاه الدكتورة التي تعمل في غرفة رقم 1 في عيادة البديع الساحلية، حيث انها أخذت موعد من مركز الاتصال في صباح اليوم الباكر، وبالفعل تم تسجيل موعد لابنها في تمام الساعة الثامنة صباحا، وذهبت قبل الموعد بعشر دقائق، واخبرت الموظفة في مكتب الاستقبال ان ابنها جدا مريض وحرارته مرتفعة واذا امكن ان تدخله كحالة طارئه من قبل قسم التصنيف، فأخبرتها الموظفة لا داعي لذلك لان موعدها مع الطبيبة قريب جدا ولن تنتظر طويلا، وذهبت والدة الطفل وجلست تنتظر مناداتها وللكن الطبيبة لم تناديها وتفاجأت ام الطفل ان هناك مرضى اخرون قد جاءوا بعدها والطبيبة تدخلهم واحدا تلو الاخر متخطية دور ابنها مما جعل والدة الطفل تدخل للطبيبة وتخبرها انها كانت تنتظر منذ مدة ولم تناديها ، وتفيد قائلة ان تلك الطبيبة لا تتحلى بسمات الطبيب المحترم وليس لديها اخلاق وتشكو سوء معاملتها لها ، وخرجت ام الطفل من المستشفى غاضبه من غير علاج ابنها ن مما جعلها تتصل لمكتب شكاوى المرضى وتقدم شكوى رسمية ضد هذه الطبيبة وتطلب من المعنيين التواصل معها حالا. |
بعد أخذ اقوال الشاكية بالتفصيل , ومعرفة الوقت واليوم واسم المريض تم التحقق من النظام وأن الدكتورة سارة اسماعيل من مركز البديع صحي كانت في غرفة 1 ذلك اليوم ( 7/11/22)كان موعد المريض الساعة 8:03 وتم فتح صفحته الساعة 8: 37 والانتهاء الساعة 9:07
بعد اخذ اقوال الدكتورة اخبرتني ان الام دخلت الغرفة وطلبت من الطبيبة ان تدخل قبل الوقت ولكنها ردت بأنها سوف تطلبه على وقت الاستشارة وهذا ما حصل ولكن الام لم تتنتظر الى الموعد المحدد بل دخلت مرة اخرى وطلبت من الدكتورة ان تدخل والدكتورة اصرت على دخول ابنها في موعدة فقالت الام للدكتورة ( انتي طبيبة من غير أخلاق) وذهبت ثم طلبت من ابيها ان يدخل الى الطبيبة مع ابنها وتم ذلك الساعة 8:37 مما (يؤكد أن الدكتورة لم تتأخر عن موعد الطفل) وعند فحص المريض لم يكن بحالة طارئة حسب ما ذكرت الام (على حد قول الطبيبة).
تم الاعتذار من الام والاطئنان أن ابنها قد تحسن و تم شرح الية العمل في اولوية مرضى الحالات المستعجلة وان الطبيبة لم تتأخر عن الموعد المحدد وانها من الممكن أن تذهب لقسم التصنيف اذا احست بحاجة الى الاستعجال وتم شرح طرق تقديم الشكوى في المركز الصحي الى رئيس المركز أو الاداري في حالة الحاجة الى حل سريع لاي مشكلة .
اثنت الام على الاهتمام في التعامل مع شكواها وشكرت القائمين على العمل |
BCC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-03156 | 11/10/2022 12:00:00 AM | 11/16/2022 11:34:54 AM | 11/16/2022 12:00:00 AM | ||||||
3896 | Fatema Alsabah | 920205690 | 97339087767 | fatima.alsabah@hotmail.com | ابني عملت له عملية تاريخ ٣ نوفمبر ٢٠٢٢ في مستشفى السلمانية ، و اخبرتي الممرضه ان بعد اسبوع من عمليته اذهب به الي المركز الصحي تبعنا ( يوسف انجنير ) لازالة خياط العملية و بعد اسبوعين من العملية لديه موعد مع دكتور سعيد الهندي في السلمانية . اليوم تاريخ ٧ نوفمبر اتيت الى المركز الصحي و لكن الدكتور رفض ان يزيل له الخياط بحكم ان في ورقة الرخصه مكتوب بعد سبوعين من العمليه لديه موعد في السلمانية ، اخبرته ان ابني مرتفعه حرارته ايضا و لكنه لم ينظر الى الحرج حتى !! امرنا بالذهاب الى السلمانيه لان هذا من شأنهم و ليش من شأنه |
تم التواصل مع صاحبه الشكوي تاريخ 14 \11\2022 و تم الاستعلام عن حاله ولدها و الاستماع لموضوع الشكوي و تم مخاطبه الطبيب و التنبيه علي ضروره عمل الاجراءات اللازمه في حاله التحويل من المستشفي لمتابعه الجروح والرعايه بعد العمليات الجراحيه
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YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-15043 | 11/13/2022 12:00:00 AM | 11/16/2022 12:04:10 PM | 11/16/2022 12:00:00 AM | |||||
3897 | Batool Sabt | 940302462 | 97336873031 | batoolyas@gmail.com | اعطائي موعد مع طبيبة غرفة ١٢ في مركز انجنير الصحي وخروج الطبيبة لاستراحة لأكثر من نصف ساعة واستمرارية اعطاء الطبيبة المواعيد ووقوف العديد من المرضى في الانتظار دون مناداة المرضى ودون علم مركز التسجيل باستراحتها وحينما نخبرهم ان لا يوجد طبيب في الغرفة يقولون لا علم لنا بها |
السلام عليكم تم الاتصال بصاحبه الشكوي تاريخ 14 \11\2022 الساعه 11 صباحا و الاستعلام عن المشكله و ابدت انزعاجها من عدم وجود الطبيبه في غرفتها عنما رجعت للاستعلام عن نتيجه الفحص و قد تبين بعد التقصي ان الطبيبه كانت في وقت الاستراحه في ذلك الوقت و قسم السجللات لم يخبرها بذلك و تم توضيح الامر للمريضه و مرفق رد الطبيبه امل علوان رد د امل علوان: وقت الاستراحة يتم تحديده في بداية النوبة بالتنسيق مع قسم التسجيل و كان ذلك في الساعة ١٠ صباحا عند بدأ النوبة حيث تم تحديد وقت الاستراحة ليكون من ٣ الى ٣ ونصف وتقفل المواعيد في هذه الفترة على الطبيب. وهذا ما حصل في ذلك اليوم حيث لم يسجل مريض في الوقت من ٣ إلى ٣ ونصف
وعندما انتهى وقت الاستراحة الذي استغرق نصف ساعة فقط باشرت في رؤية المرضى والذين كانت مواعيدهم بعد الثالثة والنصف أبكرها على الساعة pm3:36 ولم تتأخر مواعيد المرضى في ذلك اليوم. أما بالنسبة للمريضة بتول فقد كان موعدها في الساعة ١٤:٣٢ وتم مراجعتها من قبلي في وقت موعدها. وسبب رجوعها لي في هذه الفترة من ٣ إل ٣ ونصف هو لمراجعة نتيجة تحليل البول . وقد تم ادخالها للمراجعة عند رجوعي من الاستراحة مباشرة قبل أي مريض ثاني من غير علمي بشكوتها .
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YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-51846 | 11/13/2022 12:00:00 AM | 11/16/2022 12:11:12 PM | 11/16/2022 12:00:00 AM | |||||
3898 | Enas Barham | 911226745 | 97333314454 | enasbarham13@gmail.com | السلام عليكم ذهب احمد يوم السبت تاريخ ١٢ نوفمبر إلى مركز جاسم كانو عند الدكتورة حنان مصطفى عبدالله كان يشكي من ألم في الأذن لكن الدكتورة لم تفحصه وقامت بكتابة له مضاد حيوي ومضاد هستامين وبندول ذهبنا إلى المنزل ويوم الأحد ثاني يوم نتفاجئ باتصال من الصحة العامة بأنه يجب اخد الطفل من المدرسة وعمل فحص ابو كعب واخد اجازة لمدة اربع ايام لحين صدور نتيجة الفحص وان لم نقم بذلك سنتعرض للمسألة القانونية ولم تخبرنا بذلك الدكتورة ولم تكتب له اجازة مرضية وقمنا بأخد الطفل من المدرسة وعمل له فحص الدم ودخلنا على الدكتور عباس محمد جواد وفحص الطفل وقال انه لا يحتاج إلى اجازة ولا يوجد عنده اي انتفاخ او سبب للاجازة فقط يعاني من احتقان بالحلق ولكن اسلوب الدكتورة كان سئ مع الطفل كيف يقوم الطبيب بكتابة مضاد حيوي للطفل دون فحصه هل مرض ابو كعب يتم تشخيصه دون فحص الطفل ولنفرض انه يعاني من ذلك أين الإجراءات الاحترازية ولماذا لم تكتب له اجازة ولماذا لم تقم بفحصه فقط نظرت اليه من بعيد والطفل لا يعاني من اي انتفاخ وأكد ذلك الدكتور عباس الذي فحصه اليوم وقام بالاتصال بالصحة العامة واخبارهم انه لا يعاني من هذا المرض |
تم التواصل مع صاحب الشكوى والذي أفاد بأن الطبيبة المعنية لم تقم بفحص الطفل و لم تشرح للمريض الخطة العلاجية وطبيعة المرض وأفاد بأن الطفل لايعاني من أي انتفاخ في منطقة الوجه حسب ماشخصته الطبيبة وبالرجوع للطبيبة أوضحت بأنها قامت بفحص المريض و اخباره بعمل التحاليل المطلوبة ( مرفق الرد التفصيلي للطبيبة ) تم التنبيه على الطبيبة المعنية ولفت نظرها بضرورة فحص المريض وشرح الخطة العلاجية المتكاملة له حيث أن هذا حق من حقوق المريض ومن أساسيات المهنة الطبية. |
MJK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-87620 | 11/17/2022 12:00:00 AM | 11/17/2022 12:32:48 PM | 11/17/2022 12:00:00 AM | |||||
3899 | Ahmed | 39414904 | إذا ممكن الاسم يطلع في الشاشة إذا الدكتورة تنادي. السماعات واجد واطية إذا ممكن اطولون كل الصوت. |
تم الاتصال بالمراجع تاريخ 1/11/2022 ثلاث مرات الهاتف مغلق. كما تم الاتصال به في اليوم التالي دون رد لا يمكن عرض الأسماء على الشاشات حفاظا على خصوصية المراجعين. |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-11-14741 | 11/1/2022 12:00:00 AM | 11/20/2022 8:47:35 AM | 11/1/2022 12:00:00 AM | |||||||
3900 | بدون اسم | بدون رقم | الاستبانة تضمنت تقييما بممتاز لتعامل الموظفين وسرعة الخدمات وتقييم سيئ لمدى رضاك عن الخدمة. القسم المراد تطويره: الكفتريا، الأشعة، التمريض. نوع الشكوى: عدم الحس بالمسؤولية اتجاه المريض من قبل بعض الدكاترة الذين يتجمعون على الكلام الأكل فقط. |
ام ايصال الشكوى لرئيس مجلس الإدارة ولكن لا يوجد رقم للتواصل ومعرفة المشكلة خصوصا وأن وقت استراحة الأطباء هي نصف ساعة فقط مع الالتزام بأوقات المواعيد. |
KHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-11-08847 | 11/7/2022 12:00:00 AM | 11/20/2022 8:57:09 AM | 11/7/2022 12:00:00 AM | |||||||
3901 | حمزة محمد عبدالعال | 36213302 | الاستبانة تضمنت تقييما بممتاز لتعامل الموظفين وجيد لكلا من سرعة الخدمات ومدى الرضا عن الخدمة. أتمنى أن تكون ممرضة خاصة لملاحظة كبار السن في قاعة الانتظار. |
تم التواصل مع المراجع من قبل مسؤول قسم التمريض في المركز. تم التواصل مع المراجع وكان في قمة الذوق والأخلاق وأثنى على عمل جميع كوادر المركز وتم الاستفسار عن الملاحظة فأفاد بأنه يفضل تعيين أحد لمساعدة كبار السن لأنهم لا يميزون الأرقام في شاشة الأرقام حين يأتي دورهم. تم التوضيح أن الممرضات لديهم مسؤوليات كثيرة وما يكلبه ليس من مهامهم والوزارة تولي اهتمام وأولوية لكبار السن وسيتم رفع الموضوع إلى إداري المركز. تمت مناقشة المقترح في اجتماع مجلس الإدارة 15-11-2022 والاتفاق على أن كبار السن لهم الأولوية في الاستفادة من الخدمات حسب قائمة الأولويات الموجود في قسم السجلات. |
KHC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-11-25591 | 11/14/2022 12:00:00 AM | 11/20/2022 9:14:30 AM | 11/14/2022 12:00:00 AM | ||||||||
3902 | هيا عبدالله | 730703738 | 97333232296 | hayonna2030@gmail.com | ذهيت الي المركز الصحي مركز مدينة حمد الصحي بتاريخ ١٣-١١-٢٠٢٢الساعة ٣عصرا لخذ موعد وطلبة مني موظفة الاستقبال الرقم الشخصي وعطيته وقالت لي اقرب موعد الساعة ٤ ونص عصرا في نفس اليوم غرفة ٣ الدكتورة ندي درويش وعند الساعة ٤ وتص عصرا انتظر دوري للدخول خرج مريض من نفس الغرفة الدكتورة ندي درويش المفروض يكون موعد ادخل لكن دخلت موظفة الاستقبال الي غرفة الدكتورة وغفلت الباب عليهم وانا انتظر ولا احد قالي اسمي وطرق الباب لعدت مرات لا حياة لمن تنادي وانتظر عند باب غرفة ٣ قلت احتمال ادخل واسمع الضحك وانا انتظر حتي صارت الساعة خمس وريع تقريبا ربع ساعة وانا انتظر موعدي للدخول على الدكتورة ندي دروش ثم ذهبت الي الاستقبال وتكلمت مع موظف الاستقبال معقول انتظر كل هذة الوقت والدكتورة مصكرة الباب وضحك وسوالف وانا تعبانة زكام والم راس وغير ولا مهتمة بشي ليش؟قالي ماعندي فكرة بس اذا تبين في مسؤلة المركز غرفة١٣ تقدير تروحين تتكلميني معاها راحت له بس للاسف كان عنده مريض دخل تكشف عليه ثم ذهبت ولن تنادي اسمي طول هالفترة ودخلت ناس اللي بعدي وين احترام المريض واحترام المواعيد وبعدها خرجت من المركز دون علاج ولاشي حرام |
تم التواصل مع المريضة يوم 20/11 /2022 الساعة 10 صباحا عبر الإتصال الهاتفي حيث وضحت المريضة بأنها قد حجزت موعد في حوالي الساعة الثالثة ظهرا وقد قدمت إلى المركز الساعة 4 والربع وقامت بالإنتظار ظنا منها بأن الموعد في حوالي الساعة 4 والنص وعندما لم يتم مناداتها غادرت المريضة المركز الساعة 5 إلا ربع ( علما بأن الموعد المسجل على الطبيبة كان الساعة 16:45). تم التوضيح للمريضة بأن الموظفة التي دخلت على الطبيبة كان لديها موعد أيضا ونظرا لخصوصية الفحص الطبي فقد تم إقفال الباب, كما تم التوضيح بأن من الوارد جدا تأخر الطبيب قليلا عن الموعد المسجل في بعض الحالات التي قد تتطلب وقتا أكثروالذي قد يشكل القليل من الإزعاج للمنتظر. تم التأكيد بأن لجميع المراجعين الحق في العلاج حيث إن لا فرق بين المواطنين في تلقي الخدمة الطبيبة وبأنه لا يسعدنا عدم تلقيها للخدمة وتم العرض على المريض بتوفير أي خدمة تحتاجها كما تم شرح خدمة التطبيب عن بعد التي تتوافر حاليا بمركز مدينة حمد الصحي. شكرت المريضة جهود الطاقم الطبي في المركز موضحا عدم تعرضها لأي موقف سابقا داخل المركز وبراحتها للطاقم الموجود. |
HHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-52549 | 11/17/2022 12:00:00 AM | 11/20/2022 11:23:16 AM | 11/20/2022 12:00:00 AM | |||||
3903 | Hussain Hubail | 981000509 | 97334443870 | keeybe63@gmail.com | السلام عليكم بغينا نقدم بلاغ على مركز سترة الصحي الدكاترة ما يلتزمون بالمواعيد نروح على وقت الموعد وننتظر ساعة زيادة! اليوم أخويي راح موعده ١٠ ونص ما جاء الدكتور إلا ١١ وربع!!! يا ليت يكون فيه رقابة أكثر على موضوع المواعيد وإلتزام الدكاترة بالمواعيد وشكرًا |
تم الاتصال بأخ المريض يوم الاحد الساعة 13:15 لمعرفة تفاصيل الشكوى و تبين ان المريض حجز الموعد عن طريق الاونلاين الساعة 10:30 صباحا في حين لا يوجد مواعيد في هالفرة لتصادفها مع بريك الاطباء في حين ان وقت الموعد في السستم الساعة 10:59 صباجا و أنه تم معاينته خلال نص ساعة من الموعد المحدد في السستم وتم الاعتذار عن التأخير و سيتم رفع الموضوع للمعنين بشأن موعد الساعة 10:30 في الاونلاين |
SHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-43702 | 11/20/2022 12:00:00 AM | 11/20/2022 2:33:24 PM | 11/20/2022 12:00:00 AM | |||||
3904 | حسين حسن | 831007982 | 97339855101 | Hussainabass@hotmail.com | اود ان اتقدم بشكوى ضد دكتور مصري الجنسية فى ( مركز انجنير الصحي-مدينة عيسى) ، في يوم الاحد مساءً ١٣/١١/٢٠٢٢كنت مع ابنتي ذات الاربع السنوات و بمرافقة زوجتي و ذلك للكشف على ابنتي جراء سقوطها و انتفاخ رجلها كان من المقرر الدخول على دكتور غرفة رقم ٦ كان الدكتور للاسف يصارخ و لا يحسن التعامل مع المرضى، كان ياخذ وقت طويل بين المريض و الاخر ، دخلت غرفته لأسأله متى الموعد، فقد وقت الانتظار طويلا على جميع المرضى، فبدأ يرد علي بالصراخ ، و خرجت من الغرفة الى ان تم مناداتنا للكشف بعد وقت ، و عندما دخلنا فكان يعاملني بأسلوب غير حضاري و يصرخ و طردني من الغرفة على ان تبقى زوجتي و ابنتي فقط للعلاج و ضربني بيده على ظهري |
تم التواصل مع الطبيب المعني بعد قراءة الشكوى وبين الطبيب انه قام بتوجيه المراجع للانتظار حتى يتم مناداته وذلك لانشغاله بحالات أخرى وملئ الملفات الالكترونية لمرضى سابقين وان المراجع أصر على سرعة المعاينة وتحدث معه بأسلوب غير لائق وأهانه قائلا (مصري خايس) الا انه رغم كل ذلك وبعد التواصل مع الطبيب المسؤول في الفترة المسائية وحرصه على حصول الطفلة على الرعاية الصحية الكاملة فقد قام على معاينة الطفلة ومعالجتها.
تم التواصل مع مقدم الشكوى والاستماع له تم شرح الية التصنيف وتبين عدم علمه بدرجة التصنيف لحالة ابنته وتم اخباره بانه سوف يتم توجيه قسم التمريض لإبلاغ المراجعين بدرجة التصنيف الذي يحصلون عليه. كما تبين انه لم يتم إبلاغه بموقت موعد ابنته من قبل قسم السجلات وتم اخباره بأنه سوف يتم توجيه قسم السجلات بضرورة اخبار المراجع بموعده بدقة وكما اقترح المراجع بأرسال رسالة نصية عن طريق الهاتف تبين وقت الموعد فور حجزه.
كما تم الاستفسار عن صحة ابنته التي حضرت للمعالجة وقال انها بدأت بالتعافي. |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-19425 | 11/17/2022 12:00:00 AM | 11/21/2022 7:12:54 AM | 11/21/2022 12:00:00 AM | |||||
3905 | د عبدالامام جاسم | 39601169 | i suggest to send copies of the lab reports + X-Rays reports + any details to the patient email. this will save on CD's used currently!
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تم الاتصال للمريض وشكره على المقترح والترحيب به ثم تم اعلامه بوجود قوانين داخلية للحفاظ على خصوصية وسرية البيانات في الانتقال وتلافيا لاخطاء في الارسال للبيانات يتم التعامل في هذا الامر بحضور شخصي للمريض نفسه لاستلام بياناته ومعلوماته ونتائجه الطبية.حيث قام المريض بالثناء والشكر على المعاملة وسرعة الخدمات في المركز من الموظفين بشكل عام |
MJK | Administrative | Suggestion | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-11-22621 | 11/14/2022 12:00:00 AM | 11/21/2022 8:43:37 AM | 11/21/2022 12:00:00 AM | ||||||||
3906 | د عبدالامام جاسم | 39601169 | i suggest to send copies of the lab reports + X-Rays reports + any details to the patient email. this will save on CD's used currently! |
تم الرد على المقترح بعدم إمكانية تطبيق المقترح لان قسم المختبر لا يمتلك الصلاحية لطباعة و ارسال النتائج. |
MJK | Administrative | Suggestion | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-11-51338 | 11/21/2022 12:00:00 AM | 11/23/2022 1:09:37 PM | 11/23/2022 12:00:00 AM | ||||||||
3907 | راشد ابراهيم عبدالواحد | 33319119 | في حالة خروج الطبيبة وتأخرها الرجاء تغير الغرفة، الدكتورة هبة طالب غرفة 12، تطيل مع مرضاها أكثر من 30 دقيقة وخرجة وتأخرت كثيراً من الساعة 12:30 الى 13:30 واكثر وبمجرد طلبنا تغير الغرفة رفض الموظف قال ممنوع، اذا ما هوا الحل |
لقد تم الاتصال بلعميل عده مرات و لم يتم الرد |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-11-68327 | 11/7/2022 12:00:00 AM | 11/23/2022 7:47:17 AM | 11/22/2022 12:00:00 AM | |||||||
3908 | no name | nil | nil | الشكوى لا تتعلق بأي قسم وإنما بعض المرضى من الرجال أو الشباب يلبسون الشورت وما أعلى الركبة وهذا لا يليق أبداً وليس ساتر للعورة وغير مقبول |
لم نتلق أي تعليمات بهذا الخصوص إنما هناك جهود شخصية بالتعاون مع حراس الأمن لمخاطبة المترددين بلطافة عند الدخول بلبس غير محتشم |
BCC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 22-11-55552 | 11/6/2022 12:00:00 AM | 11/22/2022 8:08:01 AM | 11/14/2022 12:00:00 AM | ||||||
3909 | layla ali mohd | 36167623 | شكوى على الطبيبة مريم محفوظ في علاج أبني |
عطفا على الشكوى المقدمة من المراجعة لعيادة البديع الساحلية بتاريخ 10/11/2022 . فقد تم التواصل مع المراجعة هاتفيا على الرقم (36167623) حيث أنها كانت مستائة من أسلوب وتعامل الدكتورة مريم المحفوظ والتي كانت تغطي في ذلك التاريخ اذ أن الدكتورة تأخرت في نداء ابنها الذي كان مريضا جدا حسب اقوالها وعندما دخلت للغرفة لكي تطلب منها ادخال ابنها كلمتها الدكتورة بطريقة غير لائقة مما جعلها تذهب للمنزل باكية وتطلب من والدها مرافقة ابنها لاخذ العلاج وهذا ما حصل بالفعل. تم التواصل مع الدكتورة مريم في ذات اليوم واخبرتني ان الشاكية كان مصرة على ادخال ابنها قبل موعده على الرغم من ان الابن كان في حالة صحية مستقرة وان الشاكية تلفظت عليها بكلام غير لائق عندما طلبت منها الأنتظار قليلا. تم الاعتذار للشاكية لسوء الفهم الذي حدث والطلب من الدكتورة محاولة التواصل بشكل افضل مع المترددين درءا للمشادات اللفظية.
الدكتورة أماني جمال كمال رئيس مجلس عيادة البديع الساحلية
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BCC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 22-11-26003 | 11/13/2022 12:00:00 AM | 1/5/2023 8:46:41 AM | 1/4/2023 12:00:00 AM | |||||||
3910 | محمد أحمد العلي | 66342131 | عدم الألتزام بتواقيت المواعيد |
تم التواصل مع المريض وقد بين بأنه أنتظر لمدة ساعة حتى أكبل أجراءات تطعيم ولده وقد تم شرح آلية المواعيد له وعندها تفهم المراجع الوضوع . |
BCC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 22-11-37579 | 11/16/2022 12:00:00 AM | 11/22/2022 8:24:09 AM | 11/22/2022 12:00:00 AM | |||||||
3911 | حبيب خميس حسين | 810702800 | 39448020 | habib878@yahoo.com | لقد قمت بجرب باختيار طبيب العائلة الا ان زوجتي اختارت طبيب اخر وقد ترتبت عليه ان احذفها من طلبي تحت الطبيب الاول الا اني لا استطيع اضافتها تحت الطبيب الاخر ارجو المساعده |
تم الاتصال بصاحب الطلب وقد انحلت مشكلته |
JHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-11-45379 | 11/3/2022 12:00:00 AM | 11/22/2022 9:27:24 AM | 11/10/2022 12:00:00 AM | |||||
3912 | صديقة سعيد احمد | 720805147 | 36333067 | بكل صراحة ارتيادي للمركز متعدد وقد لمست تعامل البحرينين من موظفين واطباء ممتاز وخدمة بضمير الاطباء غير البحرينين لا يعملون باخلاص مطلقا بل يتعمدون لتحويل المريض الى السلمانية او مركز جابر ولا ياخذون ادنى مسئولية اطلاقا فقط يتقاضون رواتب لاكل لهم |
تم التواصل مع ام المريضه وتبين انه لم يهتم الطبيب بفحص بطن ابنها واكتفى بتحويله للطواريء الابن بحالة جيده ولم يستدعي التحويل على حسب كلام الام والطبيب بين انه فحص المريض تم التحدث مع الطبيب من قبل نائب مجلس الادارة وانهاء الموضوع |
JHC | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-11-57774 | 11/8/2022 12:00:00 AM | 11/22/2022 9:47:12 AM | 11/10/2022 12:00:00 AM | ||||||
3913 | ولاء جعفر محمد سعيد عبدالله ابراهيم | 951201654 | 97337783113 | Walaajaffar1995@domain.com | أقدم شكوى بحق الدكتورة منى عبد المنعم على أسلوبها السيء وتقليل احترام المريض |
بالنسبة للطفلة مريم علي خليل (220904405) التي حضرت المركز الصحي بصحبة والديها بتاريخ 13/11/2022 للفحص الدوري للطفلة بعمر الشهرين والتي كانت استشارتها مع الطبيبة منى لحمده ، تم التواصل مع الأم مرات عديدة في أوقات مختلفة ولم يتم الرد على أية من المكالمات الهاتفية ، حينها تم التواصل مع والد الطفلة الذي كان بصحبتها وقت الفحص الدوري ، وعبر عن مدى إنزعاجة من أسلوب الطبيبة في الحديث.
حاولت معرفة الجانب الذي أزعجة فقال وقت سؤال الطبيبة عن التوقيت لإدخال الحليب الصناعي لم يعجبة طريقة أجابتها وكان الأسلوب مستفز،حاولت الأعتذار عما بدر في وقت الأستشارة الطبية وتفهم والد الطفلة ضغوط العمل .
تم التواصل مع الطبيبة التي أقرت أنها تعاملت معه بكل هدوء ولم تكن منزعجة حينها، كما تم حثها على الإستماع للمريض ومحاولة الأجابة على كل مخاوف وتساؤلات المريض وتقبلت الطبيبة ذلك بكل رحب وسعة .
شكر والد الطفلة التواصل معه وتقبل أية إنتقادات في مصلحة المريض |
IHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-30459 | 11/20/2022 12:00:00 AM | 11/22/2022 10:25:51 AM | 11/22/2022 12:00:00 AM | |||||
3914 | Nadya Naser | 681204192 | 97333567812 | warda432@hotmail.com | دكتور في المركز الصحي غرفة رقم 10 حازم نوار كان موعدي الساعة 6.30 نادي على إسمي 6.8 تأخرت 5 دقائق ولما وصلت كان عندة عائلة في ابغرفة إنتظرتهم تقريباً نص ساعة و لما طلعوا بال ناديت عليج إنتضري برع جات دكتورة مع طفل جلسة 10 دقائق تقريباً لما طلعت قتلة موعدي قولي 3 جدامك قتلة ليش دكتور قولي لأنج تأخرتي قتلة بس من مساعة آنطر وهذلين توهم جايين قالي ليش متأخرة قتلة كنت عند الكتاب قالي روحي برع قتلة شنو تعاقبني ورفض يعالجني نادية عيسى ناصر 33567812 |
تم التواصل مع العميل من قبل المعنيين على مدى يومين في أوقات متفرقة ولم يتم الرد. |
HKC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-38239 | 11/17/2022 12:00:00 AM | 11/22/2022 11:51:10 AM | 11/22/2022 12:00:00 AM | |||||
3915 | Husain Abdulkarim | 820505846 | 97339424884 | husn.aiad@gmail.com | My Son went with his mum to Abdulrahman engineer health centre, with a fever of 39 degrees and the doctor didn't give him IV cause he need only 200ml and she waste the rest of the IV bottle. Doctor : it is a waste of 800ml and we need only 200ml for your son. So my son life is less important then the IV that she is care for? Doctor name is Nuha AlKhayat |
تم الاتصال بصاحب الشكوى بتاريخ 22 نوفمبر 2022 ظهرا والاستماع لتفاصيل الشكوى حيث بين ان ابنه تلقى العلاج من الطبيبة المعنية بالشكوى، ولكن شعر الاب بالاستياء من كلمة هدر الى المغذي الوريدي ولم يتم اعطاؤه المغذي. ولكنه تلقى بقية العلاج بالكامل كما ان ابنه بدأ بالتشافي بعدها.
كما تم التواصل مع الطبيبة المعنية بالشكوى والتي بينت حرصها على علاج جميع مرضاها على أتم وجه وانه بالتأكيد لن تتردد بكتابة المغذي للطفل في حال استدعت حالته الصحية ذلك الا ان حالة الطفل كانت مستقرة ولم يكن يتقيأ وإنها وصفت أدويه له تأخذ عن طريق الفم بعد المعاينة وتشخيص الحالة. وأضافت انه ربما أساءت توصيل معلومة سبب عدم حاجة الطفل للمغذي مما أدى لسوء الفهم.
تم اخبار صاحب الشكوى برد الطبيبة وقبل الاعتذار. |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-54024 | 11/20/2022 12:00:00 AM | 11/22/2022 2:33:23 PM | 11/22/2022 12:00:00 AM | |||||
3916 | Mohammed Alhayki | 860702693 | 97339992225 | mkj72008@gmail.com | شكوى على مركز مدينة عيسى الصحي والذي لايقوم بتشخيص المريض بطريقة سليمة مما اطررت للذهاب لمستشفى خاص وفحص الطفلة فاطمة محمد عبدالكريم جاسم محمد نايم الحايكي تحمل الرقم الشخصي 210406992 حيث اتضح انه يوجد لديها بكتيريا في الدم وارتفاع حرارتها الى ال٤٠ درجة. بينما فحص المركز بالنظر فقط دون اهتمام وفحص للطفلة. ملاحظة: تكرار عدم تشخيص المواطن بالطريقة الصحيحة وعدم صرف الأدوية اللازمه يعتبر إهمال من قبل وزارة الصحة لتوفير العلاج السليم للمواطنين. |
بالنسبة للطفلة فاطمة محمد عبد الكريم (210406992) التي حضرت المركز الصحي بصحبة والدتها بتاريخ 20/11/2022 والتي كانت تعاني من ألم في البلعوم وأعراض الأنفلونزا وتم حجز موعد مع الطبيبة نجاح خليل التي لم تتهاون في فحص الطفلة كما يتضح في الملف الألكتروني للمريضة حيث كانت تعاني من إحتقان في البلعوم وفحص الأكلينيكي للأذن كان طبيعيا.
حاولت معرفة الجانب الذي أزعج والدة الطفلة ، فأقرت أن الشكوى ليس هي من قامت بكتابتها وأنها منزعجة لمرض أبنتها وليس له علاقة بالطبيبة .
تم التواصل مع الطبيبة التي أقرت أنها تعاملت مع الطفلة كأبنتها وتم فحص الطفلة على حسب الأعراض التي ذكرتها والدتها وكان التشخيص الألتهاب الفيروسي للجهاز التنفسي، وكون المريضة طفلة فالصورة قد تتغير في غضون ساعات فالذلك التشخيص تغير عند الذهاب لمستشفى خاص ، وأني أقر بأخلاص الطبيبات في فحص مرضاهم وتفانيهم في العمل.كما أن الأم أيضا أقرت بإخلاص الطبيبة التي إعتادت إختيارها دائما لفحص أطفالها.
وأوضحت لوالدة الطفلة في حال تغير الأعراض وإنتكاس الوضع الصحي بسرعة مراجعة المركز مما يحتم على الطبيب تغيير الخطة العلاجية والتشخيص أيضا، وعند سؤالي عن الوضع الصحي للطفلة فأخبرتني الأم أنها لاتزال متعبة وحرارتها مرتفعة فتم الأتفاق بإحضار الطفلة للمركز وسأقوم بفحصها وعمل اللازم لها. |
IHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-79164 | 11/22/2022 12:00:00 AM | 11/24/2022 8:07:16 AM | 11/23/2022 12:00:00 AM | |||||
3917 | NAJI KHALIFA ALNOAIM | 39630073 | نحن اهالي منطقة الزلاق نحتاج لممرض يكون رجل لحاجة الرجال الماسة لرجل مثلهم حيث ان معظم الرجال يخجلون من الممرضات النساء وشكرا |
تم اتصال في المريض وشكر على المقترح وتم رفع مقترح الى مشرف التمريض وهي بدورها سترفعها للادارة العليا ويتم النظر في الموضوع |
ZHC | Administrative | Suggestion | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 22-11-26143 | 11/23/2022 12:00:00 AM | 11/24/2022 10:50:19 AM | 11/23/2022 12:00:00 AM | ||||||||
3918 | عبدالوهاب محمد | 36219219 | شكوى على الدكتور حسن العرادي حيث كنت منتزر عند العيادة من الساعة 16:00 و موعدي كان الساعة 16:15 و كان يوجد مريض بالداخل و انتهى الساعة 16:20 ثم قام باستدعاء مريض اخر وبعد خروج المريض ذهب للدكتور للاستفسار عن موعدي و ابلاغة باني موجود فرد علي تخسي انت موجود و بعدها توجهت للمشرف |
تم الاجتماع مع الطبيب من قبل رئيس مجلس الادارة و تم ابلاغ الطبيب ضرورة الالتزام بحسن المعاملة مع جميع المرضى و الالتزام بالسلوك الوظيفي |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-11-26315 | 11/16/2022 12:00:00 AM | 11/27/2022 9:07:55 AM | 11/16/2022 12:00:00 AM | |||||||
3919 | لطفي الاسدي | 39077728 | إلى المدير الاداري الفاضل في مركز محمد جاسم كانو بداية أود أن أتقدم بوافر الشكر والامتنان لكل أفراد المركز من الاستعلامات الى التمريض الى طاقم الاطباء الكرام الذين يقدمون كل رعاية باهتمامممزوج بالانسانية والتفهم لحالة كل مراجع... لذا ارجو منكم قبول صادق احترامي وتقديري الى طاقم هذا المركزالممزوج بصادق الدعاء أن يبارك لكم في جهودكم ، آمين |
تم التواصل مع المراجع وشكره على هذا الخطاب المملوئ بالاطراء والشكر، كما ابدى استغرابه من جودة الخدمات المقدمة، وشكر جميع الطاقم |
MJK | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10899 | 10899 | 22-11-87121 | 11/26/2022 12:00:00 AM | 11/27/2022 12:40:12 PM | 11/27/2022 12:00:00 AM | ||||||||
3920 | Mohamed Edham | 890507490 | 97336670664 | bo3teeg89@gmail.com | فوضى في الدخول على الدكتور من قبل المرضى في مركز محمد جاسم كانو الصحي لاتنظيم ولا تسلسل في الاسماء مع العلم هذي ليست مرة او مرتين بل اكثر من ثلاث مرات |
لقد تم الاتصال بالعميل عده مرات و لم يتم الرد |
MJK | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-04758 | 11/20/2022 12:00:00 AM | 11/28/2022 9:25:24 AM | 11/22/2022 12:00:00 AM | |||||
3921 | محمد | 930806476 | 97339923279 | اتيت الى المستشفى في الخامسه فجرا من تاريخ 22-11-2022 و دخلت على الدكتوره و صرفت لي الادويه فقط و في نفس اليوم الساعه ٩ و النصف مساء اتيت الى المستشفى و انا تعبان و اخبرتهم انني تعبان و حرارتي مرافعه و كنت اضع كمادات الماء البارد لكي تنزل حرارتي و استطيع ان اتي الى المستشفى و حين وصولي اخبروني بان اتي غدا ولم يقومو بعلاجي ولافحصي مجرد فحص الحراره عن طريق الاذن و الضغط فقط من قبل ممرضه وليست دكتور اهذا هو علاج المواطن ؟؟؟ وللاسف هنالك الاطفال وكبار السن معي لم يقومو بعلاجهم مجرد فحصهم من قبل الممرضه . نحن في البحرين بلد العز و من حقوقنا العلاج المجاني ، ليس بتاجيل حالاتنا الصحيه الى مابعد ١٢ ساعه . مركز محمد جاسم كانو الصحي ( مدينة حمد ) |
لقد تم الاتصال بالعميل عده مرات و لم نصل اليه |
MJK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-21988 | 11/23/2022 12:00:00 AM | 11/28/2022 9:32:59 AM | 11/27/2022 12:00:00 AM | ||||||
3922 | Ahmed Khunji | 961002581 | 97339999234 | ausifkhunji@gmail.com | السلام عليكم ورحمة الله وبركاته من لا يشكر الناس لا يشكر الله اتقدم بجزيل الشكر لوزارة الصحة مشكورة على خدماتها الصحية ، كما واخص بالشكر مركز احمد كانو بالنويدرات على معاملتهم الراقيه تجاه المرضى. وبالأخص دكتورة منى المختار ودكتور ياسر مال الله. خيرة الدكاترة وقدوة حسنه جزاهم الله كل خير لا يمكن حصر ميزاتهم الأخلاقية الفاضله وتعاملهم الراقي.. لذلك كل ما املك هو تقديم الشكر الجزيل لهم جزاهم الله كل خير يارب |
عميلنا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم.. ونؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع، نشكر مقترحك الذي يرمي الى توجيه الشكر والعرفان الى الدكتورة منى المختار والدكتور ياسر مال الله، شاكرين ثقتكم بخدماتنا وتواصلكم معنا عبر برنامج تواصل |
AAK | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-74645 | 11/24/2022 12:00:00 AM | 11/28/2022 9:48:52 AM | 11/28/2022 12:00:00 AM | ||||||
3923 | ali Ghawas | 710903740 | 97333331996 | ali.ghawas96@gmail.com | I would like to thanks Dr Mohd ALSHAALAN ROOM 1 in Al Jaber Hospital , for his his deal with us as a patients Ali Ghawas 33331996 710903740 |
عميلنا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم.. ونؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع، نشكر مقترحك الذي يرمي الى توجيه الشكر والعرفان الى الدكتور محمد الشعلان، شاكرين ثقتكم بخدماتنا وتواصلكم معنا عبر برنامج تواصل |
SJC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-04098 | 11/27/2022 12:00:00 AM | 11/28/2022 9:55:19 AM | 11/28/2022 12:00:00 AM | ||||||
3924 | No Name | No ID | No Telephone Number | email@gmail.com | إعادة نظام الارقام لأنه كان أسرع وأكثر فاعلية
التمريض لمن يرغب فقط وليس اجراء روتيني لقد تم اخباري بالذهاب لغرفة 15 قبل الدكتورة وتأخرت كثيرا وفات موعدي مع الدكتورة ، يجب اخذ النظر في موضوع التمريض |
بالنسبة لجهاز الارقام .. تم تركيب جهاز ارقام جديد ويتم استخدامه حاليا من قبل المرضى والمراجعين
برنامج اختر طبيبك .. تم تغيرر النظام حاليا ولا داعي للذهاب للممرضة قبل الدخول على الطبيب |
AHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 22-11-95598 | 10/31/2022 12:00:00 AM | 11/30/2022 12:57:27 PM | 11/6/2022 12:00:00 AM | |||||
3925 | Suaad Jaber | 910213402 | 97336696036 | suaadaljaber91@gmail.com | صباح الخير عدة مرات اذهب الى مركز الحالة الصحي اعاني من اكثر من مرض اوقات الدوام الصباحية او المساء وعند الدخول على الدكتور لايقبل الكشف الا على مرض واحد فقط وللكشف عن المرض الثاني يخبرني بان ارجع يوم ثاني او احجز موعد جديد مثال كان لدي مراجعه فحوصات دم لمشكله نسائيه وكنت اعاني من التهاب بالعين والانف اخبرني الدكتور ان اختر مرض واحد لعلاجه ملاحظه رقم التلفون ٣٦٦٩٦٠٣٦ |
تم استلام شكوى المريضة سعاد جابر تاريخ 29نوفمبر ..تم التواصل مع المريضه نفس اليوم في الساعة 1:00 و1:15و1:35 بدون اجابة وتم التواصل اليوم تاريخ 30 نوفمبر في الساعة 11:30 .. تم الشرح للمريضة آلية مواعيد الأطباء وأنه لكل مريض ثمان دقائق استشارة طبية وبالتالي فلكل مريض وقت معين حسب حالته الصحية ووضع الطبيب وذلك حفاظآ على مواعيد المرضى والتشخيص والعلاج المناسب لكل مريض. ..
تفهمت المريضه ذلك وتم اخبارها بمواعيد عمل المركز وانه باستطاعتها التسجيل اي وقت والكشف عند الطبيب. |
HBM | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 10854 | 22-11-35671 | 11/29/2022 12:00:00 AM | 1/4/2023 11:25:16 AM | 11/30/2022 12:00:00 AM | |||||
3926 | No Name | No ID | 66361613 | email@gmail.com | شكوى ضد الدكتورة ايمان دخيل غرفة 3. افيدكم علما ان الدكتورة المذكورة رفضت اخذ اكثر من استشارة واحدة وطلبت حجز موعد آخر |
حضر المراجع لمكتب الاداري لتقديم الشكوى بالاضافة لكتابته للشكوى ووضعها في صندوق الشكاوي تم الاجتماع به مع نائب رئيس مجلس الإدارة نظرا لحالة المريض واستفساراته عن اكثر من دواء ومشكلة ومرض فلن تتمكن الطبيبة من الاجابة على جميع استفساراته في موعد واحد تم حجز موعد آخر له على الطبيبة والرد على استفسارته وتحويله على العيادات المطلوبة
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AHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 22-11-04987 | 10/24/2022 12:00:00 AM | 11/30/2022 1:02:08 PM | 10/24/2022 12:00:00 AM | |||||
3927 | Zainab Aleskafi | 871103095 | 97336519918 | zainabcareer@hotmail.com | انا حامل في الشهر السادس وهذا حملي الرابع وجميع حملاتي تمت بعمليات قيصرية، وجميع متابعاتي للحمل يتم نقلها من المركز الصحي الى مركز حدحفص العيادات الخارجية لمتابعه الحمل، في هذه المرة اصرت الدكتوره على نقلي لمتابعه الحمل لمستشفى السلمانية مع العلم اني اخبرتها بان لامواصلات لدي وليس لدي من يقوم برعاية ابنائي وقت ذهابي للمستشفى لكنها واخبرتها بان تجعل ولادتي في السلمانيه لامشكلة لدي لكن المتابعات لا استطيع الذهاب لهناك لعدم توفر مواصلات لدي ولكنها قالت بانها لاتستطيع الغاء النقل وانا اتصرف مع مستشفى السلمانيه،، هل يعقل هذا المنطق؟ بان يتم التعسير على امراءة حامل ولدي صعوبه في التنقل وايجاد وسيلة مواصلات لاقرب مركز لدينا وهو باربار وتريد مني الذهاب الى السلمانية لمتابعة الحمل فقط لاني الد قيصرية؟ جميع ولاداتي الثلاث السابقين قيصرية،، اتمنى تبديل موعدي الى جدحفص لمتابعه الحمل في العيادات الخارجية حتى لو كانت ولادتي في السلمانيه |
تم التواصل مع السيدة زينب الاسكافي بتاريخ 29/11/2022 حوالي الساعة 13:00 للأطلاع على تفاصيل الشكوى . حيث ذكرت السيدة زينب ان لدى زيارتها لعيادة الحوامل فى مركز الشيخ جابر الصحي طلبت نقل متابعتها الى العيادات الخارجية في مستشفى جدحفص للولادة ولكن الطبيبة حولتها الى مستشفى السلمانية وهذا يسبب لها صعوبة متابعة المواعيد بسبب المواصلات. من قبلنا شكرنا المراجعة على ملاحظتها و بعد التأكد من صلاحيتة التحويل الى العيادات الخارجية لقسم الحوامل في مركز جدحفص الصحي تم اتخاذ الاجراءات التالية:
وتم شكر العميلة على تقيديم ملاحظاتها ما يساهم في تطوير خدماتنا المقدمة في مركز الشيخ جابر الصحي , واننا دائما نسعى الى تيسير خدماتنا لجميع مراجعينا تماشيا مع الاجراءات المتبعة من ادارتنا. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-11285 | 11/22/2022 12:00:00 AM | 11/30/2022 1:18:36 PM | 11/30/2022 12:00:00 AM | |||||
3928 | Mohammed Al Matooq | 801200920 | 97339000104 | malmatooq80@gmail.com | تتلخص الشكوى في مركز الشخ جابر والدكتوره فاطمه الجردابي حيث ذهب المستشفى واخطرت الدكتوره بأن ادوية الضغط و الكلسترول ما ادري عنها وباقي 10 ايام لاستلام الشهر الجديد واحتاج حبوب لمده اسبوع ورفصت ذلك وقالت روح الصيدليه والصبدليه لازم دكتور يكتب انا احمل وزاره الصحه ومركز جابر والدكتوره عن اي مضاعفات تحصل لي لاني بدون ادويه الادويه المستلمه co-diovan 160/12.5 coveram 10/10 liptor 40 Asprin 100 |
تم التواصل مع العميل من قبل المعنيين حيث وضحنا للعميل بأن المركز الصحي على استعداد لتقديم الرعاية الصحية لجميع المراجعين و ان بإمكانه استلام ادويته و فحصه في اي وقت يراجع المركز الصحي. وان هناك أليات متبعة عند فقدان الدواء للمحافظة على سلامة المريض بحيث يدون في الملف الاكتروني عند الطبيب و الصيدلية سبب تكرار اعطاء الدواء لأكثر من مرة في نفس الشهر. وتم اتخاذ الاجراء اللازم من ادخال طلب لفحص ضغط الدم للمراجع من قبل التمريض مباشرة عند زيارته للمركز الصحي وتم التأكد من وجود وصفة المراجع في الملف الالكتروني لصرفه. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-11-48117 | 11/21/2022 12:00:00 AM | 11/30/2022 1:26:59 PM | 11/30/2022 12:00:00 AM | |||||
3929 | Mohammad Jamil | 33144883 | Frindly staff and very helpful specially triage room and doctor room no. 9. Thanks both of them. الاستبانةتضمنت تقييما بممتاز لجميع عناصر التقييم |
تم الاتصال بالمراجع وأفاد بأنها زيارته الأولى للمركز وكانت تجربته ممتازة. كان تعامل الموظفين ممتاز ومهني وأكمل العلاج في مدة قصيرة (نصف ساعة تقريبا). تم شكره مع التمنيات بأن تكون زياراته للمركز بنفس المستوى وأفضل. |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 22-11-89661 | 11/22/2022 12:00:00 AM | 11/30/2022 2:41:51 PM | 11/23/2022 12:00:00 AM | ||||||||
3930 | amal | 39458906 | مواقف ذوي الهمم. لا يوجد شكاوى أخرى |
حضرت المراجعة لمكتب الإداري وأثنت على خدمات المركز معبرة :متميزين. أبدت ملاحظتها بشأن مواقف ذوي الهمم والرغبة في زيادة العدد. تم التوضيح لها باستعداد الحراس لمساعدتهم في أي وقت بالاضافة لوجود خطة لزيادة العجضمن مشروع التوسعة.
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KHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10231 | 10231 | 22-11-72217 | 11/30/2022 12:00:00 AM | 11/30/2022 2:50:14 PM | 11/30/2022 12:00:00 AM | |||||||
3931 | Aysha Omar | 980702860 | 97332287353 | aysha1998.omer@gmail.com | السلام عليكم ورحمة الله بركاته بقدم شكوى ضد مستشفى جابر الصباح في البديع سبب سوء المعامله نظام مستشفى جدا سئ انا ك مريضه تعاملني ممرضة باسلوب غير مهذب اما بالنسبة للاستقبال اردت موعد من عندهم في لليل تقول سكرتيرة تعالي صباح الاحد للاجل موعد انا كان مفروض ادخل ع طبيب الان ازور مستشفى ٣ مرات قبل زياره طبيب يقولون هاذي نظام مستشفى هل مريض يموت مثلا ؟ اطالب تعديل نظام مستشفى لا داعي وجود ممرضه مستشفى فاضيه سبب لايدخلون مرضى الى اطباء |
تم التواصل مع العميل من قبل المعنيين وتوضيح الية نظام التصنيف وان هذا النظام مستحدث ومطبق من قبل إدارة المراكز الصحية وليس مقتصر على مركز الشيخ الجابر الصحي وسيتم العمل به في جميع المراكز الصحية، وان الممرضات مدربات على التصنيف بحيث يستخدم نظام تصنيف الكتروني معتمد دوليا لتصنيف المرضى حسب حالتهم الصحية، وفي ذات الوقت يمكن إعادة تصنيف الحالات الطارئة اذا تدهورت لا سمح الله, و الهدف من التصنيف هو الفصل بين الحالات الاعتيادية والحالات الطارئة التي تحتاج الى تدخل مباشر. وهذا يصب في مصلحة المرضى. ويمكن للحالات الاعتيادية الغير طارئة المتابعة مع طبيب العائلة عن طريق اخذ موعد مسبق.
بإمكان العميل مراجعة المركز الصحي إذا كان ما زال يشتكي من أي عوارض لإعادة تقيمه وإعطائها العلاج اللازم |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-32305 | 11/30/2022 12:00:00 AM | 12/1/2022 7:45:21 AM | 12/1/2022 12:00:00 AM | |||||
3932 | عبدالرؤف ابراهيم حبيب | 39632210 | ارجو وضع اعلان ممنوع التصوير في بركة السباحة |
تم الرد على مقترح المريض، وبين له أن التصوير ممنوع في كافة مرافق المركز الصحي و من ضمنها العلاج المائي و أن أي شخص يقوم بهذا العمل فإنه يعرض نفسه للمسائلة ، كما تم شكره على حرصه على الخصوصية و القوانين اللازم اتبعاها ، سيتم التنبيه على جميع مرتادي العلاج المائي بأهمية الإلتزام بهذه القوانين ، كما سيتم رفع الموضوع لإداري المركز في حال امكانية توفير مثل هذه العلامات المؤكدة للمنع. |
MJK | Administrative | Suggestion | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-12-29638 | 12/1/2022 12:00:00 AM | 12/1/2022 1:36:11 PM | 12/1/2022 12:00:00 AM | ||||||||
3933 | رحاب | 33239238 | rehab22@winjonslive.com | الشكوى على د فاطمة العلوي والشكوى تناولت: التعامل اسئ / التنقيص من المريض / التشكيك في مصداقية المريض حسب افاداة صاحبة الشكوى |
تم التواصل مع صاحب الشكوى وحضر والد صاحبة الشكوى رحاب ، وعرض الشكوى بحضور الاداري والدكتورة فاطمة العلوي واعربت الدكتورة عن استيائها الشديد من المريضة واسلوبها الغير لائق اثناء التحدث مع الطبيبة ورفضت الخروج من الخرفة حين ما طلبت منها الدكتورة لعمل المكالمة خارج الغرفة لانه سيتم ادخال مريضة مع العلم بان الدكتورة قد استدعتها قبل وقت الموعد فرفضت الخروج بوجود المريضة الثانية.
تم رفع الشكوى من قبل المريض إلى رئيس الخدمات الطبية وتم التواصل معه من قبل الطبيب المؤول بالمنطقة الصحية الرابعة وتم التاكيد عليه بأن الدكتورة وبشهادة الجميع وطوال سنوات العمل لا يوجد أي شكوى مرفوهة وانما شكر واطراء. |
AAK | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 22-12-94394 | 11/24/2022 12:00:00 AM | 12/1/2022 9:16:36 AM | 11/24/2022 12:00:00 AM | ||||||
3934 | Noora Isa Alsabah | No ID | 39650661 | noora.alsabah@gmail.com | قسم المعالجة يحتاج الى توجيه بخصوص التعامل مع المرضى وخصوصا كبار السن مراعاة حالتهم الصحية (اسم الممرضة أمامة) قسم المعالجة قاموا بإستدعاء المريضة والمرافقة لها متواجدة عند العيادات لثواني وعندما عادت كانت الممرضة المتواجدة تتحدث بحدة بأنها نادت الاسم مرتين ولم يرد أحد وقامت بإدخال مرضى دورهم بعد المريضة لمجرد العناد وجعلتها تنتظر اكثر من اللازم وهي في عمر 86 سنة وتعاني من امراض مزمنة |
تم التواصل هاتفيا مع مقدمة الشكوى نورة عيسى الصباح لاخذ جميع تفاصيل الشكوى تم ابلاغها ان كبار السن لهم الاولوية في العلاج ولهم الحق في تلقي العلاج الممرضة المذكورة لم تتعمد تأخير المريضة .. تم مناداة المريضة ولم تدخل على الوقت فقامت بالنداء على بقية المرضى على مواعيدهم لحين مناداتها مرة اخرى لتقوم بإعطاءها حقها كاملا في وقت العلاج بعد دخول المريضة على الممرضة قامت بإعطائها حقها كاملا من الوقت المتاح تفهمت ابنة المريضة الأمر واشادت بإخلاص الممرضة في عملها |
AHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 22-12-60575 | 11/23/2022 12:00:00 AM | 12/1/2022 1:27:28 PM | 12/1/2022 12:00:00 AM | |||||
3935 | No Name | No ID | No Telephone Number | email@gmail.com | الصيدلية جدا العمل فيها بطيء اتمنى تنبيه الموظفين انه لازم يراعون المرضى والسوالف عقب |
لا يوجد اسم ولا رقم هاتف في الشكوى المقدمة
تم ابلاغ مسئولية الصيدلية واجابت ان فنيات الصيدلية يعملون بجد والتأخير بسبب مراجعة الادوية قبل تسليمها للمريض للتأكد من عدم حدوث اخطاء كما سيتم ابلاغ فنيات الصيدلية بالملاحظة التي ذكرها المراجع |
AHC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 22-12-92141 | 10/26/2022 12:00:00 AM | 12/1/2022 1:30:40 PM | 11/6/2022 12:00:00 AM | |||||
3936 | Khadija Abdul Aziz mohd | 910205990 | 97334513383 | amnoor222amnoor@gmail.com | السلام عليكم و رحمة الله و بركاته، إلى وزارة الصحة الموقرة أطيب التحيات نفيدكم علما بإن المريضة تابعة لمركز بديع الصحي و هي تعاني من عدة أمراض منه هذا إذا ممكن إيجاد حل لهذا المرض الذي تسبب في حكة استمرت عدة شهور و بقع في أنحاء الجسم و أسمها هاشمية علي عبدالله و رقم هاتفها 39884471 إذا ممكن التواصل معها لعلاج قرص البعوض و لكم منا فائق الاحترام و التقدير و شكرا |
تم التواصل مع العميل من قبل المعنيين وعمل اللازم. |
BHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-98206 | 11/29/2022 12:00:00 AM | 12/4/2022 8:32:45 AM | 12/4/2022 12:00:00 AM | |||||
3937 | Hussain Mansoor | 861210395 | 97333336083 | h_mansoor@icloud.com | السلام عليكم ذهبت اليوم الى مركز الشيخ جابر الصباح اشكوى من حرارة مرتفعة و زكام والم في اللوز تم تصنيف حالتي با المستوى الخامس ….. وقد اخبروني ان حالتي لاتستدعي العلاج ويمكنك الذهاب يوم الاحد مركز البديع الصحي .هل يعقل هدا الامر انه ذهبت الى العلاج لانه حالتي الصحية تتطلب كيف امنع من الدواء ويطلب من الانتظار الى يوم الاحد يرجى منكم تصحيح هذا الموضوع لمصلحة المواطنين |
تم التوضيح للعميل الية نظام التصنيف وان هذا النظام مستحدث ومطبق من قبل إدارة المراكز الصحية وليس مقتصر على مركز الشيخ الجابر الصحي وسيتم العمل به في جميع المراكز الصحية، وان الممرضات مدربات على التصنيف بحيث يستخدم نظام تصنيف الكتروني معتمد دوليا لتصنيف المرضى حسب حالتهم الصحية، وفي ذات الوقت يمكن إعادة تصنيف الحالات الطارئة اذا لم تتحسن , و الهدف من التصنيف هو الفصل بين الحالات الاعتيادية والحالات الطارئة التي تحتاج الى تدخل مباشر. وهذا يصب في مصلحة المرضى. ويمكن للحالات الاعتيادية الغير طارئة المتابعة مع طبيب العائلة عن طريق اخذ موعد مسبق. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-06745 | 11/27/2022 12:00:00 AM | 12/4/2022 8:39:16 AM | 12/4/2022 12:00:00 AM | |||||
3938 | Zainab Haider | 830702474 | 97339999556 | zainabhaider7@gmail.com | عند بنتي موعد في مركز الكويت الصحي ودخلت للعلاج عند الدكتورة ميعاد بو حميد ولكن الدكتورة كانت معاملتها سيئة جدا مع بنتي وكذلك معي وأسلوبها سيء أيضًا ولم تسمع لابنتي ولم تسمح لي بالتحدث وتدعي بأننا نقاطعها في الكلام وقامت بالتشخيص ولم تسمح لابنتي المريضة ولا لي بالتحدث والنتيجة أن نضطر لحجز موعد آخر عند دكتور آخر لاكمال العلاج لأن الدكتورة لا تجيد معاملة المرضى ولا استقبالهم وهذه ليست المرة التي ندخل عليها للعلاج وفي كلتا المرتين نفس الأسلوب في المعاملة السيئة يجب أن تسمع للمريض كاملًا أولا ثم تشخص مرضه وليس أن تقوم بأسلوب التقريع بدل أسلوب النصح لطفلة عمرها ١٢ سنة |
تمت مراجعة الحالة مع الطبيبة المذكوره و الاتصال بالعميل يوم الخميس الموافق 1-12-2022 في الساعة 13:00 و بعد الاستماع لوالدة المريضة و معرفة محتوى و تفاصيل الشكوى حيث ابدت انزعاجها من اسلوب و معاملة الطبيبة لها و لابنتها , تم تقديم الاعتذار على ما بدر من الطبيبة و التأكيد على تقديم افضل الخدمات و الرعاية الصحية الاولية لجميع متلقي الخدمة في المركز الصحي والحرص على عدم تكرار مثل هذة االتصرفات في المستقبل. |
KHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-68922 | 11/30/2022 12:00:00 AM | 12/4/2022 8:48:16 AM | 12/4/2022 12:00:00 AM | |||||
3939 | Rehab Abbas | 961005661 | 97333239238 | rehab22@windowslive.com | تم الذهاب الى مركز احمد علي كانو بمنطقه النويدرات الى الدكتورة فاطمة العلوي غرفة خمسه يوم الاحد تاريخ ٢٠/١١ وتمت معاملتي كمريضه بشكل غير ملائم و تم التشكيك في مرضي والادعاء بذلك و كذلك كانت معي حماتي وهي ايضا مريضه لنفس الدكتوره بكوننا مصابين بفايروس في نفس المنزل وتم الشكيك في ذلك و اهانتي كمريضه و طلبت مني الخروج للخارج و ادخلت مريضه اخرى في وقتي ولم تحترم خصوصيتي كمريضه ولم تنتهي من معالجتنا و طلب انه نخرج ف الخارج وان يأتي ولي الامر لاستلام عذر ابنته بشكل مهين وغير حضاري حيث انه الشكاوي تنبثق الى هذه الدكتوره بشكل مستمر من عدد كبير من المرضى ولم يتم اتخاذ اي اجراء لذلك 33239238 39268999 |
تم التواصل مع العميل من قبل رئيس المنطقة الصحية ومع والد العميل كذلك وعمل اللازم. |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-99295 | 11/24/2022 12:00:00 AM | 12/4/2022 9:50:12 AM | 12/4/2022 12:00:00 AM | |||||
3940 | ناهد علي | 900809418 | 97337791800 | nahid.almajid90@gmail.com | تابع شكوى2229280436 اتجنب اخدها بشكل دوري فإنها حل مؤقت ويجب ايجاد المشكله الاساسيه وحلها!! فتقول لالا هنالك مسكنات خفيفة على المعده ويجب ان تاخذيها لتتجنبي الغياب واخبرتها عن وضع عملي فانهم يعرفون جيداً حالتي الصحيه و متفهمون جدا واني لا اغيب كثيرا اله ادا دُعي الامر وبالخاصه ان طبيعة شغلي مهم. وللعلم ان ملفي المرضي في المستشفى يكون نفس السبب المرضي (الم التبويض والم الدوره) فلا يوجد شخص سيدعي نفس المرض طوال ٥ سنوات الا اذا لم يتم اتخاذ الموضوع بجديه ولدي اثبتات بحالتي الصحيه والمراجعات والفحوصات في العيادات. (سيتم ارفاقها عند الطلب)لا اعلم كيف يخطئ بعض الأطباء في تشخيص الحالة الصحية بسبب الخلط بين المبالغة والتغيرات الهرمونية لدى المرأة وبين ما تعاني منه بصورة حقيقية، مما يؤدي إلى إصابتها بمضاعفات حيث لا تأخذ الشكوى بجدية منذ البداية. حيث أوضحت الكاتبة ليزلي جاميسون في مقالها "النظرية الموحدة الكبرى لآلام الإناث"، كيف يتم الاستهزاء بشكوى النساء وإقناعهن بالصمت، وتجاهل ما يشعرن به، فتقول "لا تؤخذ شكوى النساء الأولية بشكل جدي في الرعاية الطبية حتى يثبتن أنهن مرضى مثل الذكور". وفي الخ |
تم الأتصال بالمريضة و مناقشة المشكلة و سيتم عمل اللازم |
AHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-83088 | 12/4/2022 12:00:00 AM | 12/4/2022 10:13:25 AM | 12/4/2022 12:00:00 AM | |||||
3941 | ناهد علي | 900809418 | 97337791800 | nahid.almajid90@gmail.com | بسم لله الرحمن الرحيم شكوى ضد مستشفى عالي تحية طيبه، اما بعد..... أقر إنني وفي تاريخ ٣٠_١١_٢٠٢٢ في الساعة الواحده ظهراً توجهت الى المستشفى على اثر آلام اشكو منها كالعادة تتم الاستهتار بالآلم ووصفها بالام عاديه وطبيعيه وتحصل لجميع الاناث من غير اي فحوصات واعطائي حبوب مسكن واذهب من المستشفى لكن هذه المره استوقفني كلام الدكتوره "حنان الحواج غرفه رقم ١٠" فانها لم تعطني المجال لشرح حالتي الصحيه او للحديث وكانت تستقطع حديثي وتقول نحنو ايضاً مرضى ونأتي للعمل أولادنا أيضاً مرضى ويذهبون للعمل والجميع تاخذ المسكنات وانا منهم (هل هو تحدي!!! هل تعلمي مقياس الالم لدي هل قمتي بفحصي او تحويلي الى الجهة المختصه وهل وهل...... ف كيف لكِ ان تعلمي بأنهُ عادي)!!! وتصر طوال الوقت بأن ألمكِ عادي ويجب عليك اخد المسكنات وجميع الاناث تعاني مع اني اخبرتها بان دكتورتي الخاصه التي اراجع معها تشك بوجود شيئ في رحمي وحولتني لاشعة الMRI وان آلامي غير محتمله وغير طبيعيه ولكنها تستهتر بصحة كلامي وترجع وتقول ااخذي المسكنات فاخبرها ان المسكنات ليست جيده للصحة على المدى البعيد فأني |
تم الأتصال بالمريضة و مناقشة المشكلة و سيتم عمل اللازم |
AHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-79228 | 12/4/2022 12:00:00 AM | 12/4/2022 10:17:11 AM | 12/4/2022 12:00:00 AM | |||||
3942 | سيد محمد سيد جعفر | 570047820 | 39210530 | افاد المريض بخصوص مواقف السيارات الخارجية حيث انها مزدحمة بسبب استخدامها من قبل العاملين في المدرسة المقابلة للمركز ايضا وتعذر وجود مواقف للمرضى في بعض الاحيان |
تم التواصل مع المريض واشعاره بأن المواقف الخارجية عامة حسب التخطيط وانه في حالة وجود حالة طارئة يمكن للمريض التوجه للبوابة الرئيسية حيث توجد مواقف خاصة بالحالات الطارئة |
SHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 22-12-93376 | 12/4/2022 12:00:00 AM | 12/6/2022 8:12:46 AM | 12/4/2022 12:00:00 AM | |||||||
3943 | منى ماجد سلطان | 730806081 | 97366357700 | الدكتور حسين سعد غرفة رقم 9 بمركز حمد كانو الصحي، كان تشخيص الدكتور زكام عادي وعندما راجعت المستشفى العسكري تبين أن لدي مشاكل في القلب وضغط الدم، أرجو التواصل معي لمزيد من التفاصيل |
تم التواصل مع المراجعة وتوضيح اسباب الشكوى, وتمت مخاطبة الطبيب المعني ولفت نظرة لتجنب تكراره المشكلة وذلك لتوفير افضل الخدمات العلاجية ذات الجودة العالية لمصلحة المرضى والمجتمع وابدت تفهمها وسعيها لابداء الرايء فقط في ما يصب في مصلحة الخدمات المقدمة |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-22697 | 12/5/2022 12:00:00 AM | 12/6/2022 1:46:34 PM | 12/6/2022 12:00:00 AM | ||||||
3944 | HASAN ALMAWALI | 860101169 | 97339187123 | hasan.almawali@gmail.com | السلام عليكم اليوم الصبح الساعة ٢:٣٠ ص احسست بزكام والام كالام الكرونه مما اطررت الى الذهاب الى مركز جابر الصباح الصحي وتم ادخالي على غرفه ٩ وكانت هناك دكتور رفضت عمل لي فحص الكرونه وكان تعاملها بجفاف |
كإدارة مركز الشيخ جابر الصحي، تم التواصل مع السيد حسن الموالي للاطلاع على تفاصيل الشكوى حيث تم الاتصال بتاريخ 6/12/2022.
حيث ذكر السيد حسن ان في زيارته للمركز الصحي كان يشتكي من اعراض نزلة البرد و ارتفاع درجة الحرارة ولكن لم تجري لها الطبيبة المناوبة فحص الكورونا في المركز الصحي انما وجهته الى فحص المركبات و تبين له ان فحص المركبات تم الغائه مما اضطر الى العودة الى المركز الصحي في اليوم التالي وقد اجري له الفحص.
ومن جهتنا تم شكر العميل على ابداء ملاحظاته و التوضيح انه خلال الاسابيع الفائتة تم تغيير مكان الفحص مرتين بين المركز الصحي و فحص المركبات وهذا سبب اللبس الذي حصل . و تم اخباره بالاجرائات المتخذة:
ومن جهته بين لنا العميل ان هدفه من الملاحظة المرفوعة التوجيه لتحسين الخدمات . و تم شكره على ذلك. |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-14024 | 12/5/2022 12:00:00 AM | 12/7/2022 8:41:11 AM | 12/7/2022 12:00:00 AM | |||||
3945 | منير أحمد هزيم | 39161153 | الرجاء الانتباه الى أخطاء الأطباء ومحاولة تفاديها وعدم تكرارها الشكوى مقدمة عن الدكتورة سناء يوسف في حالة مناقشتها عن التأخير تركت الغرفة ورفضت معالجة المريض واستقبالها كان سيئ |
لم يتم التاخير في الموعد حيث ان المريض تم استدعائه الساعة ٩ وموعده عند الساعة ١٢:١١ وحين دخوله الغرفة كان غاضب ويصارخ بانه تم التأخير في دخوله وبمجرد الرد عليه بأنه توجد حالتين طوارئ ممايستدعي قبول بعض التاخير قام بالصراخ وعدم تقبل الوضع وادعى ان الدكتوره لا تنادي على المرضى وان المرضى يدخول من غير نداء وقام بالصراخ وعدم تقبل الوضع وكانت زوجته مرافقه له تحاول تهدئته وهو يصارخ ويقول سوف يشتكي في الوزارة ومواقع التواصل الاجتماعي وقال انه من عائلة مرموقة فعندما وجدته يصارخ بهده الطريقه ارتايت عدم الدخول في نقاش معه وقمت بالاتصال بالطبيب المسؤل لحل المشكلة وذلك لعدم امكانية التفاهم معه للعلم بعد نهاية الدوم قمت بالتبليغ عنه في مركز شرطه البديع بسبب تعديه لفضيا واهانة موظف حكومي |
SJC | Administrative | Complaint | Waiting Period | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-13201 | 10/20/2022 12:00:00 AM | 12/11/2022 1:18:32 PM | 10/20/2022 12:00:00 AM | |||||||
3946 | لا يوجد | لا يوجد | أشكر الطاقم التمريض بشكل عام للتعاون والانسانية (نوبة آخر ليل) اشكر موظف الاستقبال أيضاً (نوبة اخر ليل) |
لا يوجد بيانات للتواصل |
SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-86520 | 12/13/2022 12:00:00 AM | 12/20/2022 9:29:55 AM | 12/13/2022 12:00:00 AM | ||||||||
3947 | منصور عبدالله العصفور | 66767841 | أتوجه بالشكر الجزيل للدكتور في غرفة 19 الذي عالجني امس الخميس 15 ديسمبر 2022 فقد أولاني عناية ممتازة بارك الله فيه |
تم التواصل مع المريض وشكره على هذا الثناء ونحن جميعاً لخدمة جميع المرضى والمراجعين |
SJC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-01114 | 12/16/2022 12:00:00 AM | 12/20/2022 9:40:10 AM | 12/20/2022 12:00:00 AM | ||||||||
3948 | Hadeel | 39623388 | Bring more trained staff and more capisty the memeber some ao them is so rude with talking |
شكر المراجع الممرضتين لحسن معاملتهم واهتمامهم وسرعة خدمتهم للمرضى. |
SJC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-39326 | 11/3/2022 12:00:00 AM | 12/20/2022 11:06:58 AM | 11/3/2022 12:00:00 AM | ||||||||
3949 | N/A | mohammedbh21@gmail.com | nursing need more fasting moveing patian and not talking some of the dr have not atatac and rude they dont know how to talk to patien suggestion have move more staff as dr. complain the dr need to talk more painatly to the the paintion |
شكر المراجع الممرضتين لحسن معاملتهم واهتمامهم وسرعة خدمتهم للمرضى. |
SJC | Administrative | Complaint | Facilities and Services | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-80235 | 11/3/2022 12:00:00 AM | 12/20/2022 11:16:48 AM | 11/3/2022 12:00:00 AM | |||||||
3950 | زينب عبدالله | 66336431 | عدم تلقي العلاج من قبل العيادة العامة من قبل الدكتورة ميعاد بوحميد وتم التحويل الى السلمانية بدون معاينة |
انا الطبية ميعاد جعفر بوحميد اتقدم بهذا الخطاب ردا على الشكوى المقدمة لديكم من المريضه يقين الزهراء سعيد احمد رقمها الشخصي 040612481 بأنه تم تحويلها الى السلمانية من غير معاينه وهذا الكلام غير صحيح حيث ان المريضه محجبه وكانت تشتكي من ألم في الأذن اخذت الجهاز لفحصها واذا بي ارى سماعة الاذن عليها وهناك بعض من الافرازات الخارجة من الأذن فشرحت للأهل انها يجب ان تحول الى الطوارئ طالما هي على سماعة اذنيه و تشتكي من ألم في الاذن وهناك افرازات واضحة من اذنها .. فأذا لم افحص المريضه كما تدعي كيف بي ان اعلم انها على سماعة الأذن!! وهي لم تخبرني بذلك اصلا !! هي اخبرتني بالشكوى فقط !! انما انا من اكتشفت السماعه في المعاينه !! وقد تواصلت مع والد المريضه بعد الشكوى للتأكد واخبرني انها فعلا على السماعه وشرحت له انها من الافضل ان تحول الىالاخصائي لانها على جهاز سمع وليست مريضه عاديه تشتكي من اذنها فقط وقد ابدى تفهمه للموضوع وقدم الشكر على التوضيح وانا بدوري شكرته على تفهمه وسعة صدره .
وفي الاخير لا يسعني الا ان اتقدم لكم بجزيل الشكر على ما تقومون به من خدمة المرضى وحرصكم على تقديم افضلالرعاية والاهتمام ونحن بدورنا ام ولن نتوانى عن المساعدة في ذلك لمًا فيه خدمة ومصلحة المرضى في هذا البلد الغالي
دمتم بخير د.ميعاد ي جعفر بوحميد |
MJK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 22-12-18756 | 12/20/2022 12:00:00 AM | 12/26/2022 12:05:46 PM | 12/26/2022 12:00:00 AM | |||||||
3951 | لا يوجد | 33998801 | يوم الجمعة الساعة 1:18 دقيقة عدم احترام الموظف مع المريض انا ماخذه رقم 371 وطاف رقمي ورحت قالت لي اسحبي رقم جديد وعدم احترامها وعدم اخذها لل CPR ولدي ، الرجاء الاتصال بي واخذ كل المعلومات وعدم اعطائي اسمها |
تم محاوله الإتصال بالمراجعة اكثر من مره ولم ترد على الهاتف |
MJK | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Administration Office in Health Centers | 10899 | 10230 | 22-12-26079 | 12/9/2022 12:00:00 AM | 1/5/2023 8:18:35 AM | 1/4/2023 12:00:00 AM | |||||||
3952 | لا يوجد | لا يوجد | نشكر ممرضات جابر على حسن تعاملهم وتعاونهم |
SJC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-21987 | 12/19/2022 12:00:00 AM | 12/20/2022 12:18:56 PM | 12/19/2022 12:00:00 AM | |||||||||
3953 | لا يوجد | لا يوجد | الموظف الاصلع موظف نشط ويمشي المرضى بسرعه فائقة كل شكري وتقديري له لا أعرف اسمه وشكراً الرجاء تقدير الموظف |
SJC | Administrative | Appreciation | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-91013 | 11/26/2022 12:00:00 AM | 12/20/2022 12:23:44 PM | 11/26/2022 12:00:00 AM | |||||||||
3954 | أحمد عبدالغني أحمد سلمان الشيخ علي | 35539911 | دكتور سامي سلامة لم يقم بفحص طفلي المصاب بحروق في جسده وإصابة المنطقة الحساسة وعند الطلب منه للقيام بالفحص لم يرد ذلك وقام بالصر اخ في وجهيي ويقول إنت مين تعلمني كذا |
لقد تم فحص الطفل بطريقة مهنيه وتم تدوين المشاهدات كما هو واضح في الاي صحة.. والتي تتطابق مع ما وصفته طبيبة ثانية ذهب لها والد الطفل وسجلت مشاهداتها هي الاخرى في الاي صحة.. وقد قمت بصرف العلاج وعمل اوردر للغيار المتكرر في غرفة التمريض.. ولكن والد الطفل بطريقة غير مبررة اخذ يتوعدني ويتهددني امام زوجته ويسألني بطريقة غير لائقة عن اسمي والبلد التى اتيت منها وما الى ذلك ..يمكنكم مراجعة الاي صحة ومطابقة معاينتي للحاله مع معاينة الطبيبة الاخرى مع تحياتي وشكرا |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-90438 | 8/18/2022 12:00:00 AM | 12/20/2022 12:34:35 PM | 8/18/2022 12:00:00 AM | |||||||
3955 | عبدالمجيد عبدالله محمد تقي | 39712841 | أريد أن أشكر الموظفة في قسم التمريض زهراء السيد علي على معاملتها وأسلوبها احترامها وأحتوائها للمريضه ابنة أختي لأنها تعاني من فقر دم أشكرها شكراً جزيلاً لإهتمامها ورعايتها وأشكر قسم التمريض على اختيارهم هذه الممرضه كلماتي لا توفي حق هذه الممرضه في تفانيها في العمل ,أتمنى لها التوفيق والنجاح والتقدير وجعلها الله سنداً لكل المرضى في ختامي أريد أن أشكرها للمره المليون ولا أوفي حقها وهذا المركز محضوض لوجود مثل هذه الممرضه |
تم التواصل مع المريض وتقديم الشكر والثناء له |
SJC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-18357 | 12/7/2022 12:00:00 AM | 12/20/2022 12:48:44 PM | 12/7/2022 12:00:00 AM | ||||||||
3956 | عبدالمجيد عبدالله محمد تقي | 39712841 | a.majeed13@hotmail.com | أحب أن اثني وأشكر الممرضة في قسم التمريض آلاء السيد على جهودها الجباره وسعيها في مجال عملها وذلك من خلال مراعاتعا واهتمامها واحترامها بإبنة اختي التي تعاني من فقر دم وفي جميع المرضى بإسلوبها اللطيف والراقي الذي يبعث في المريض الطمأنينة والراحة النفسيه أريد أن اشكرها شكراً جزيلاً وأتمنى لها السعادة والتوفيق والنجاح وجعلها الله شفاء للمرضى وعسى ان نراها في أعلى المراكز |
تم التواصل مع المريض وشكره |
SJC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-81237 | 12/7/2022 12:00:00 AM | 12/20/2022 12:55:43 PM | 12/7/2022 12:00:00 AM | |||||||
3957 | Khalil Jadeed | 870903519 | 97333099575 | bh.kjk33099575@gmail.com | ذهبت زوجتي مع ابني المريض للعلاج في مركز الشيخ جابر الصباح الصحي وعند فحص ابني قالت الطبيبة لزوجتي (ما عندنا شي هني تبون روحو اشترو من برا) هل من اخلاق المهنة الصحية التحدث مع المريض بهذا الاسلوب؟ نذهب إلى المركز من اجل المشورة الطبية عندنا حجتنا لها ونقابل بهذا الاسلوب الفظ الرجاء النظر في الامر الرقم الشخصي 200703749 |
ومن جهتنا تم التواصل مع الطبيبة المعنية وتوصيل جميع الملاحظات المرفوعة في الشكوى من العميل وكتبت الرد التالي: بالنسبة لابن السيد خليل جديد، كان يعاني من أعراض زكام واحتقان في البلعوم مع الحمى ولم تعطي الأم أي خافضات للحرارة رغبة منها لإعطاء الطفل حقنة perfelgan)) الخافضة للحرارة في الوريد لإسراع نزول الحرارة وقد تم الشرح للأم أن نوعية الدواء (perfelgan) المتوفر حاليا في المركز الصحي لا يعطى لأي مريض يزن أقل من 33 كجم حسب تعليمات الشركة المصنعة. وقد تم إعطاء الطفل تحميلة البندول جرعة 125 مغ المناسبة لوزن الطفل والمتوفرة في قسم التمريض فقط ولم تكن متوفرة للصرف من قسم الصيدلية في هذه الفترة، وقد اعطي شراب خافض الحرارة المتوفرة في صيدلية المركز الصحي، اما بالنسبة لدواء البروفين فهو غير مسموح لي صرفه من صيدلية المركز. فتم إعطاء الخيار لوالدة الطفل بإمكانها شراء الأدوية التي تفضلها لطفلها إن لم تكن متوفرة في المركز. كما انه تم عمل تحليل دم للطفل لمعرفة ما إذا كانت حالته تستدعي لأخذ مضاد حيوي. كما انه تمت معاينة الطفل في اليوم التالي ولم يتم تغيير الخطة العلاجية.
ومن جهتنا تم اتخاذ الخطوات التالية: تم شكر العميل على ملاحظاته وتم توصيلها الى الطبيبة. توجيه قسم الصيدلية لمتابعة طلب الادوية المتعلقة بخفض الحرارة لتوفيرها في أسرع وقت. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-55997 | 12/6/2022 12:00:00 AM | 12/21/2022 2:03:43 PM | 12/12/2022 12:00:00 AM | |||||
3958 | Budoor Bedr | 940307448 | 97339041320 | abood_ee999@hotmail.com | انحرقت بنتي بماء حار وتم اسعافها على المركز الصحي مدينة حمد دوار 17 ، دخلتها على الطواريء وتم تحويلنا على الكونتر ، الكونتر كلمني اروح على الدكتوره لحالت بنتي الي تحتاج تدخل الدكتوره ، دخلت على الدكتوره رفضت استقبال حالت بنتي بدون اي سبب مقنع كان السبب ان الدكتوره تاخذ الناس الي عندهم مواعيد لين تخلصهم عقب تشوف حالات الطوارىء علما بانها تعرف ان بنتي تم تحويلها من الطواريء دخلت الساعه 6 مساء وقعدت انطر الى الساعه 8 فالليل ساعتين ناطر الدكتوره تشوف حالت ابنتي ، دخلت ع الدكتوره وكلمتها ان بنتي ناطره ساعتين وحالتها يستوجب تشخص حالتها نوديها الطوارىء ، او تحولها على السلمانيه حسبي الله ونعم الوكيل ع اي دكتور مات فيه الانسانيه اسم الدكتوره موجود في السجل ، بالاخير مودي بنتي مستشفى خاص ، لوضعها الصحي تلفوني للتحقيق 32226227 |
لقد تم الاتصال بالعميل امس و قد أبدى استايئه من معامله الطبيبه له.. لقد اتى العميل للمركز لابنته بسبب الحرق ( شاي كرك) و ذهب الى التمريض و تم تصنيفه اصفر و تم تسجيله و عند ذهابه للطبيبه رفضت ان تراه في الحال.. و عند التحقق من الطيبه تبين انه عندها حالات صفراء قبله و انه تناديهم بالدور.. تم شرح للعميل أليه التصنيف و مده انتظار كل منها |
MJK | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-35842 | 12/20/2022 12:00:00 AM | 12/21/2022 2:09:14 PM | 12/21/2022 12:00:00 AM | |||||
3959 | جاسم احمد راشد | 770404502 | 97339112334 | أشكو من اهمال الطبيبة بمركز الحد الصحي (بنك البحرين والكويت) غرفة رقم 5 لحالة ابنتي حيث انها كانت حالتها مصنفة كطارئة ولم تحضر الطبيبة لفحصها مما اضطرت لأخذ ابنتي والتوجه لمستشفى خاص . |
تم التواصل مع المشتكي و اخذ الشكوى بالاعتبار و التحقق من مجريات الواقعة كما تم تنبيه ممرضة التصنيف . و التدقيق على الية التصنيف و اتباع الارشادات اللازمة |
BKH | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-11046 | 12/21/2022 12:00:00 AM | 12/21/2022 2:22:11 PM | 12/21/2022 12:00:00 AM | ||||||
3960 | محمد المحسن | 980401801 | 97333283317 | m.almohsan98@gmail.com | إلى من يهمه الأمر السلام عليكم و رحمة الله و بركاته، تحية طيبة و بعد أرفع خطابي هذا و فيه أقدم شكوىٰ على مركز أحمد علي كانو الصحي عند زيارتي له و أنا أعاني من المرض، توجهت لأخذ الموعد و كان متأخر على الرغم من أن المستشفى لم يكّن فيه الكثير من المرضىٰ و كنت انتظر موعدي في قاعة الإنتظار و تفاجئت بأن الدكتور المناوب في غرفة رقم (١) كان يتجول في المركز و هو يستخدم جواله و حتى ان جوال الغرفة لا يجيب عليه و عند ذهابي لقسم التسجيل و اخبرتهم بالأمر فأجابوا علّي بأنهم سيتحدثون معه و لكن لم تكّن هناك نتيجة، و حّين جاء دوري دخلت للغرفة و اخبرته بما اعاني منه قام بتسجيل الدواء من غير فحصي و التأكد من حالتي الصحية، و حين وجدت نفسي لم اجد فائدة من الدواء توجهت لمركز سترة الصحي و أخبروني بأن أذهب للإستشارة أولاً و أخبرتهم بما أعاني منه قامت الممرضة بفحص درجة حرارتي و أنا لم أتشكىٰ لها من الحرارة أو شيء يستدعي أنها تفحص درجة حرارتي و بعدها أجابتني بأنك لست بحاجة لموعد و الموعد فقط للحالات الطارئة و كأنما حالتي ليست بطارئة، هل يرضىٰ وزير الصحة بمثل هاذه الأمور؟ أتمنىٰ الرد على رسالتي و الوصول إلى نتيجة |
تمت مناقشة الشكوى مع الطبيب و أفاد بأنه فحص المريض و تم تدوين الملاحظات في ملف المريض في الاي صحة و بعد التواصل مع المريض اخبرنا بأن الطبيب قام بقياس درجة الحرارة فقط ولتفادي المشكلة تم اخبار المريض عن برنامج اختر طبيبك للمتابعة عند طبيب العائلة . |
AAK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-80361 | 12/13/2022 12:00:00 AM | 12/21/2022 2:27:15 PM | 12/21/2022 12:00:00 AM | |||||
3961 | Leena Alqasem | 711002967 | 97336635105 | lmalqasem@hotmail.com | National day celebrations should not be at the expense of patients who are left to wait while all the staff go to celebrate!!!! I was at Hamad Kanoo Health Center and all the doctors left their stations at 12:30 or 40. Is this acceptable |
تم وضع اطباء للحالات الطارئه , اما الحالات الاعتيادية التي تسجل يتم معاينتها بدون تاخير وفي وقتها , وفي اثناء وجود مريض يعاين المريض اولا , وهذا ما ينطبق على المراجعة السيدة لينا فبعد الرجوع الى ملف الالكتروني لها ومخاطبة الطبيبة المعنية قد تبين انه موعدها الساعة 13.23 وتمت معاينتها في الساعه ال12.30 اي ساعة قبل موعدها المحدد وانتهت المعاينة الساعة 12.34 ولعدم احضار المراجعة الوثائق المطلوبة للتوقيع عليها من قبل الطبيبة وعدم دفع الرسوم المطلوبة للاتمام الاجراء , طلبت منها الطبيبة الذهاب لاحضارها مع صورتين شخصية ودفع المبلغ عن طريق سداد في قسم الاستقبال والمعاودة اليها فقط للختم والتوقيع , وهذا ما تم بسلاسة جدا وانهت المراجعة الاجراء المطلوب مدة لا تتجاوز 30 دقيقة فقط من وقت دخولها للمركز . |
HKC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-49394 | 12/20/2022 12:00:00 AM | 12/21/2022 2:41:18 PM | 12/21/2022 12:00:00 AM | |||||
3962 | زهرا مرهون | 891204946 | 97339858600 | Zezohassan26@gmail.com | سلام عليكم بغيت اقدم شكوى على دكتوره نيفين معرفي غرفة ٣ مستشفى كانو دوار ١٧ بصراحه جداً ماعندها اخلاق ويا المرضى مو اول مره هالموقف وياها دائماً اذا نروح جذي ويانه وويا جميع المرضى |
تم التواصل مع العميل من قبل المعنيين والاعتذار منه وتنبيه الطبيبة المعنية. |
MJK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-97067 | 12/15/2022 12:00:00 AM | 12/21/2022 2:57:36 PM | 12/21/2022 12:00:00 AM | |||||
3963 | Mawlla Baloch | 33542908 | تغيير الأطباء المراجع حضر إلى المركز الصحي و كان أقرب موعد أعطي له هو بعد ساعتين ، حيث كان بإعتقاده إنه سيحصل على موعد في نفس وقت الحضور |
بالنسبة للشكوى الثانية من المراجع Mawlla Baloch رقم الهاتف 33542908 بعد التواصل مع المريض لمعرفة تفاصيل الموضوع تبين إن المراجع حضر إلى المركز الصحي و كان أقرب موعد أعطي له هو بعد ساعتين ، حيث كان بإعتقاده إنه سيحصل على موعد في نفس وقت الحضور ، الإجراء المتبع: تم شرح و توضيح آلية المواعيد بالمراكز الصحية حيث إن النظام المتبع للمواعيد بالمراكز الصحية الحكومية هو نظام المواعيد و على المراجعين التقيد بوقت الموعد المعطى له حيث إنه على حسب المواعيد المتوفرة و حسب حجم الضغط على طلب الخدمة سيكون له الأولوية في الحصول على أقرب موعد متوفر على الطبيب الخاص بة خاصة إن النظام المتبع بمراكز الرعاية الصحية الأولية هو إختر طبيبك و سيحصل المريض على أقرب موعد على الطبيب المعنى بالمريض أو أي طبيب أخر من نفس المجموعة المعنية بأختر طبيبك و قد بين بأن المركز كان فاضي وقت حضورة و لا يوجد زحمة : فقد تم التوضيح للمريض بأن أغلبية المراجعين يأخذون مواعيدهم الكترونيا إما بالإتصال على مركز الإتصالات 80007000 او عن طريق التطبيق الإلكتروني لحجز المواعيد و كل مريض يلتزم بوقت و موعد الزيارة له و هذا ما يوضح قلة الإزدحام و قد تم نصح المراجع بأهمية حجز الموعد إلكترونيا او بالإتصال بمركز الإتصالات و الحضور على وقت الزيارة أفضل من الإنتظار بالمركز لمدة ساعتين لحين موعد الزيارة
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MHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-12-16340 | 12/21/2022 12:00:00 AM | 12/22/2022 8:50:27 AM | 12/22/2022 12:00:00 AM | |||||||
3964 | علياء الموسى | 39161685 | لتطعيم الاطفال يتوجب ان يكون طبيب الاطفال في قسم الرعاية لاستكمال الاجراء في مدة لا تتجاوز ساعة انا هنا من الساعة 7:30 لاستكمال تطعيم ابني يتوجب ان اكمل الاجراء خلال 4 ساعات والمركز غير مزدحم ابدا ولكن يتوجب ان انتظر الطبيب العام لمدة ساعتين مما يرهقني كأم عاملة ولا استطيع البقاء لاستكمال التطعيم |
تم التواصل مع مقدمة الشكوى التي أوضحت بأن طلبها كان مقترح و ليس شكوى بتخصيص عيادة خاصة لفحص الأطفال مع طبيب و كانت المراجعة على علم بأن موعدها كان على الساعة 9 صباحا و لكن لظروف عملها فكانت تريد الحضور مبكرا للانتهاء من الخدمة الصحية لإبنها حيث حضرت الساعة 7:30 و تم معاينتها بقسم التمريض و من ثم عندما توجهت لموعد الطبيب لاحظت بأن موعدها كان على نفس الموعد المتفق علية و انتظرت حتى حان موعدها و تمت معاينة إبنها مع شكرها للخدمة المقدمة من الطبيب المعاين الإجراء المتبع: تم التوضيح للمراجعة بأهمية الإلتزام بالموعد المتفق علية حيث إن فحص الأطفال لم يعد كالسابق حيث لا يوجد عيادة خاصة لفحص الاطفال تبعا للتوجيهات و التعليمات من المجلس الأعلى للصحة و آلية التسيير الذاتي بتوزيع جميع المراجعين في العيادات التخصصية على الطبيب في برنامج إختر طبيبك و يتم معاينة فحص الأطفال على لستة الطبيب و الموعد المتخذ للطفل حيث لا يمكن تقديم اي موعد اذا تم حجزة مسبقا خاصة عند حضور الطفل لالتزام الطبيب بمواعيد سابقة لمرضى آخرين كما تم التوضيح للمراجعة بأنه سيتم الاتفاق قدر الإمكان بأن يكون موعد الطفل على الممرضة و الطبيب متقاربين حتى لا يتأخر المراجع بين فحص الممرضة و فحص الطبيب و لكن لا يمكن تقديم أو تغيير أي موعد تم حجزه سابقا و يفضل الإلتزام بموعد الإستشارة و الترتيب المسبق بالوقت المناسب للمراجعة لحجز الموعد |
MHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 22-12-96019 | 12/21/2022 12:00:00 AM | 12/22/2022 8:54:20 AM | 12/21/2022 12:00:00 AM | |||||||
3965 | Shereen Mohamed | 820506613 | 97339955528 | shereen.m.yaseen@gmail.com | Hello On the 15th of December, my housemaid complained of fever and difficulty in breathing and chest pain while breathing at 5 am, we took her to Hamad Kano HC I. Riffa. The doctor saw her and advice for vital signs , her temp was 38c and saturation 90%, the doctor examined her and advised to take her home with many medication (mostly nebulizers) and my husband asked him if she need nebulizer immediately as she looks sick, he said that nebulizer is not available in the health center. So he took her and bought all the meds (nebulizer kit was not available in all close pharmacies) so I gave her through kids nebulizer kit but her symptoms was not relived and she started vomiting and complained of worsening of chest pain and inability to breath. I had to take her immediately to Salmaneya at 7am, and had to call for ambulance on the way as her symptoms worsen. After labs and x-ray she was diagnosed with severe pneumonia and after 4 house of treatment she was discharged with antibiotics |
تم التواصل مع المراجعة وتوضيح اسباب الشكوى والاطمئنان على المريضة العاملة لديها وقد تحسنت اعراضها بالمضاد الحيوي وتمت مخاطبة الطبيب المعني ولفت نظرة لتجنب تكراره المشكلة وتوضيح تفاصيل الاستشارة وحالة المريضة عند الحضور في العيادة وذلك لتوفير افضل الخدمات العلاجية ذات الجودة العالية لمصلحة المرضى والمجتمع. وابدت تفهمها وسعيها لإبداء الرأي فيما يصب في مصلحة الخدمات المقدمة
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HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-82859 | 12/20/2022 12:00:00 AM | 12/22/2022 12:56:40 PM | 12/22/2022 12:00:00 AM | |||||
3966 | FATIMA almaftah | 950201391 | 97333286664 | alaradyf7@gamil.com | مركز انجنير رحت الصبح ساعه ٨او يمكن ع ساعه ٧ونص حق فحوصات دم وانتظرت ازيد من ساعه عقب م جه دوري أخبروني ان م في الفحص (سحب دم) عقب رجعت الي دكتوره قالت اليي ادا زاد عليش تعالي سبوع الجاي يعني م عالجتني ولا سوا الي حل ثاني عند دكتوره لولوه غرفه ٤ ف نهايه طلعت بدون علاج ولاشي اسم : فاطمة سعيد راشد رقم التلفون:33286664 الرقم الشخصي :950201391 |
بعد الاطلاع على شكوى المراجعة فاطمة سعيد راشد, تم التواصل مع الطبيبة المعنية بالشكوى واللي وضحت بأن المشكله كانت متعلقة بعدم توفر التحليل الهرموني المطلوب في المختبر وقت حضور المراجعه ولكنها قامت بطلبه في السيستم لتتمكن المراجعة من اجراءه فور توفره, كما قامت بطلب عمل اشعه فوق صوتيه و قد أعطيت المراجعة موعد من قسم الأشعه له. كما بينت الطبيبة حرصها على متابعة حالة المراجعة فور أجراء التحاليل المطلوبة او في حال عدم تحسنها.
كما تم التواصل مع مقدمة الشكوى والاستماع للتفاصيل و بناء عليه تم شرح انه احيانا بعض التحاليل تكون غير متوفره بشكل مؤقت ولكن يتم توفيرها بالتأكيد لاحقا. وايضا تم نصيحتها باعادة مراجعة المركز الصحي لعمل بعض التحاليل المبدئية لحين توفر التحاليل الهرمونية المطلوبة لحالتها الصحية.
وافقت المراجعة على الاجراءات وستقوم بمراجعة المركز الصحي في وقت لاحق. |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-85409 | 12/22/2022 12:00:00 AM | 12/22/2022 2:14:21 PM | 12/22/2022 12:00:00 AM | |||||
3967 | Hiba Almeer | 941102106 | 97333937766 | h.almeer.121@hotmail.com | مستشفى المحرق الشمالي الشكوى على الدكتورة زينب عبدالغني المسباح غرفة رقم ٨ الموقف : خلتني انتظر نص ساعه برع بسبب شفت النهار والمساء وما كان عندها اي مريض فالغرفة وقالت نطري لي الشفت المسائي لان موعدي الساعه ٢ونص و صار الشفت المسائي الساعه ٢:١٥ وراحت حق دكتور موجود في الغرفة رقم ١٢ وتسولف معاه وتضحك وصوتهم لي برع صارت الساعه ٢:٢٠ طقيت الباب قفلت الباب في ويهي .. وفتحت الباب ٢:٣٠ ونادت المريض اللي موعده ٢ و ثلث .. ودخلتني ٢:٤٥ .. وساءلتها ليش ادخلين مريض في موعدي تقول انا ناديته متاءخر واذا مو عاجبج غيري موعدج ( ليس تصرف مهني وماعندها اخلاق ومافي اولوية للمريض وتسيب على الاخر ) وتمت تكلمني باسلوب جداً غير لائق بدكتورة وطلبت منها مرضية لان توني راجعه من السفر وتعبانه ومريضة .. قالت انا ماجوف ان يستدعي اعطيج اجازة بس عشان تعاندني لان ساءلتها ليش اخرتيني كل هالوقت وانتي ماعندج شي ؟ راحت كلمت مشرفتها على كلامها وتقول القانون يقول ماقدر اعطيج اجازة .. للعلم قلت لها انا تعبانه ومريضة ف ياريت يتم اتخاذ الاجراء الصحيح معاها اهي ودكتورة ولازم ما تعامل المرضى بازدراء ويجب يكون لنا الاولوية |
تم التواصل مع العميل من قبل المعنيين وتم الاجتماع مع الطبيبة المعنية وتنبيهها. |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-90791 | 12/21/2022 12:00:00 AM | 12/22/2022 2:22:51 PM | 12/22/2022 12:00:00 AM | |||||
3968 | عباس الشيخ علي العريبي | 33923512 | قسم طب الاسنان سوء جدا مع جميع النواحي عدم معالجتي بحجج لا تنتمي ومعاملة سيئة مع تدخل النيرس |
تم الرد عن طريق مسئولة قسم الاسنان بالمركز على الشكوى المقدمه نفسها في تواصل وهو رفض المريض احضار تقرير بحالة قلبه الصحيه والاجراءات التي يتم اتخاذها على ضوء التقري |
JHC | Administrative | Complaint | Policy & Procedure | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 22-12-38973 | 12/7/2022 12:00:00 AM | 12/26/2022 8:44:58 AM | 12/11/2022 12:00:00 AM | |||||||
3969 | لا يوجد | لا يوجد | لا يوجد | تم مغادرة المركزدون الكشف عن الطفل المريض لانتظار ساعة
الدكتور عباس لا يجلس في الغرفة ودائم التردد على الممرضات للنقاشات الجانبية وترك المرضى بدون كشف |
تم التواصل مع الطبيبة المسؤولة وافادة بانه:لا يوجد ارقام تواصل ولا اسم للمراجع أو اي شي يمكننا من خلاله التواصل معهقد يكون الطبيب في فترة الاستراحة المخصصة لهلذا لا يمكننا معرفة تفاصيل الموضوع دون الرجوع الى المراجع صاحب الشكوى |
ZHC | Proffesional | Complaint | Service Quality | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 22-12-05935 | 12/25/2022 12:00:00 AM | 12/27/2022 8:52:55 AM | 12/27/2022 12:00:00 AM | ||||||
3970 | رائد عايد إبراهيم | 35339828 | أتقدم برسالتي هذه شلكيا على الموظفة المتواجدة في الاستقبال يوم الأربعاء 21/12/2022م الساعة السادسة مساءً، حيث أني طلبت منها تسجليني ولكنها منشغلة بالهاتف غير مهتمة بخدمة المرضى والقادمين للمركز وثم ردت علي أنها لن تسجلني وان علي ان اسجل في برنامج صحتي.. وكان اسلوبها مع غير لائق أبداً. أتمنى ان يتخذ ضدها إجراء أو لفت نظر وذلك لأنه ليس من الصحيح أن يعامل موظف في جهة حكومية مع المرضى وزائري المركز بهذا الأسلوب.
مع خالص الشكر لسعة صدركم واهتمامكم بشكوتي هذا ... |
تم التواصل مع المراجع والاعتذار منه، كما تم تبيان الموضوع للموظفة انه يجب عليها اتباع السياسات المفروض اتباعها لاعطاء المواعيد، وانه يمكنها اعطاء المراجع مواعيد على حسب المتوفر وان كان الموعد ليس الى نفس اليوم. |
MJK | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10899 | 10899 | 22-12-96894 | 12/25/2022 12:00:00 AM | 12/27/2022 9:29:41 AM | 12/26/2022 12:00:00 AM | |||||||
3971 | Habib Hasan | 840902263 | 97339818514 | hhabib1984@gmail.com | السلام عليكم ورحمة الله وبركاته إلى من يهمه الأمر في وزارة الصحة ابنتي حوراء حبيب حسن عباس تحمل الرقم الشخصي 180403001 مرت بوعكة صحية وذهبنا بها إلى مركز الشيخ جابر مرتين ونطلب من الأطباء في كل زيارة الكشف على بلاعيمها للتأكد من أن لديها التهاب أم لا وأخبرتهم أكثر من مره انها لربما تحتاج لمضاد لأنه حرارتها لا تنخفض عن ال٣٩ وال ٤٠ وكانت تتألم لدرجة انها لا تستطيع بلع لعابها وتقوم بالترجيع أيضا ولكن جوابهم احتقان بسيط او فايروس لا يستدعي المضاد فقط دواء الاحتقان عند النوم والبندول والبروفين كل اربع ساعات وواصلت معها بالأدوية من يوم الجمعة لليوم الاثنين كل اربع ساعات مره بندول ومره بروفين ولكن حرارتها ما زالت لا تنخفض عن ال ٤٠ وجسمها كله احمر مثل الحبيبات والحساسية حتى لسانها أصبح كالفراولة لا تستطيع الاكل نهائيا ولا حتى اخراج لسانها خارج فمها فذهبت معها مره ثالثة للمركز صباح هذا اليوم الاثنين فاذا بالدكتورة تخبرني ان حالتها طوارئ تستدعي الذهاب معها فورا لمستشفى السلمانية بسبب الحمى القرمزية والاعراض التي رأتها في جسمها وتضخم بلاعيمها بشكل كبير واخبرتني أنه كان من المفترض أن تأخذ المض |
تم التواصل مرة اخرى مع صاحب الشكوى السيد حبيب حسن تاريخ 26/12/2022 الساعة 14:45 لمناقشة الشكوى فقد ذكر انه يريد التركز والتأكيد على الطبيبات المعنيات بالشكوى بضرورة الفحص الدقيق للحالالت و سرعة التحويل الى المستشفى قبل تقاقم المرض ومن جهتنا تم التأكيد على ان جمع ملاحظاته تؤخذ في عين الاعتبار و توجه الى الطبيبات حفاظا على جودة الخدمات المقدمة وسلامة جميع المرضى. وتم شكره على تقديم ملاحظاته |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-74132 | 12/21/2022 12:00:00 AM | 12/27/2022 11:12:45 AM | 12/27/2022 12:00:00 AM | |||||
3972 | حوراء | 520125320 | 97339943030 | انا صاحبة الشكوى اتقدم بشكوى على الدكتور جميل والدكتورة أمل الطريف حيث أن لم يتم تجديد الوصفة الطبية لوالدي حسن عباس غلوم 520125320 المصاب بالسكر كما أحملهم مسئولية تدهور صحة والدي بسبب عدم التعاون وصرف الأدوية لوالدي |
تم التواصل مع مقدمة الشكوى والاستماع للتفاصيل و بناء عليه تم الشرح بأن الوصفة الموجودة مسبقا كانت من قبل السلمانية الطبي ولكن تم التواصل مع أخصائي السكر لكي يتمكن والدها من أخذ العلاج لحين متابعاته القادمة. وافقت المراجعة على الاجراءات وستقوم بمراجعة المركز الصحي في وقت لاحق لإستلام الأدوية. |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-22202 | 12/25/2022 12:00:00 AM | 12/27/2022 11:20:42 AM | 12/27/2022 12:00:00 AM | ||||||
3973 | Fares Mubarak | 771108109 | 97333478398 | لقد كانت ابنتي ساره متلازمة داون درجة حرارتها مرتفعه وكانت من الليله السابقه تعبانه وترجع لم تستطع اكل شي فذهبت بها زوجتي إلى المركز الصحي مركز احمد علي كانو سجلتها الكاتبه على غرفه 1 وكان الدكتور مازن المشهداني فدخلت زوجتي عليه لان كان موعدها فمجرد ان دخلت قال لها اطلعي برا اخبرته ان موعدها قد حان وابنتي متلازمة داون وتعبانه فأخذ يصرخ على زوجتي ويقولها اطلعي برا لايحق لك الدخول اذا بنتك تعبانه اخذيها الطوارئ فغضبت زوجتي كثيراً واخبرته ماهذا الاسلوب وواصل بالصراخ ولم يحترم زوجتي وخرجت وقال لها انتي مو متربيه ولم تكن هذه الحادثه الاولى من قبل احضرت ابني ولم يقم بفحصه جيداً وقدمنا شكوى في المركز الصحي ولم يقوموا بعمل شيئ عن الشكوى الاولى هذا الدكتور لايمت لمنة الطب بصله فهو لا أسلوب لديه يتعامل فيه مع المريض ولقد كانت زوجتي خائفه على ابنتي الداون وايضاً سابقاً لم يفحص ابني جيداً حيث كان يعاني من التهاب حاد في اذنه ولم يقم بفحصه اتمنى من حضرتكم اخذ شكوتي بعين الاعتبار فهذا الدكتور يهدد ويتوعد ولا يهمه احد ولا اسلوب لديه ابنتي متلازمة داون فلها الاحقيه بالاهتمام والاولويه بالمعالجه |
تم التواصل مع العميل من قبل رئيس المركز الصحي وتم تنبيه الطبيب المعني وسوف يتم الاجتماع معه من قبل رئيس المنطقة الصحية. |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-16218 | 12/20/2022 12:00:00 AM | 12/27/2022 11:29:21 AM | 12/27/2022 12:00:00 AM | ||||||
3974 | السيد حسين المختار | 39843004 | almukhtar32@gmail.com | الممرضة ماحطت السيلان عدل وطلع دم وصاد ثيابي وايدي و صادتني دوخة زيادة ، وماحسيت تعاملها واجد أوكي. |
ثم تم التواصل مع المريض للتأكد من حيثيات الموضوع، وتم الشرح للمريض بطبيعية وضع المحاليل الوريدية وأنها قد تسبب بعض الدوخة أحياناً. |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-78008 | 12/22/2022 12:00:00 AM | 12/27/2022 11:29:47 AM | 12/22/2022 12:00:00 AM | ||||||
3975 | لا يوجد | 38440064 | بالنسبة لقسم الاسنان حضرت اليوم الى عيادة رقم 5 واستأذنت من المريض الذي قبلي بأن يعطيني فرصه الدخول قبله لأنني فقط سأعمل أشعه صغيرة على السن وعندما طلب من الطبيبه ذلك قامت بأمره بأن يجلس في الكرسي وقامو بغلق الباب في وجهي يعني بما أن المريض استبدل موعده معي وأنا موعدي موعد طوارئ فقط لعمل اشعة للسن ، كيف تتدخل الطبيبة إسراء وتمنع هذا الشيئ وتتصرف بفضاضه مع المرضى؟ |
تم الاتصال من قبل الدكتور محمد ابراهيم ولكن لم يتم الرد على الهاتف |
SJC | Administrative | Complaint | Behavioral | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-35308 | 12/21/2022 12:00:00 AM | 12/27/2022 1:27:24 PM | 12/21/2022 12:00:00 AM | |||||||
3976 | حيدر حمزه علي | 39874389 | المعالجه+التصنيف إذ لابد من معرفة الأمور اللازمة للمريض قبل التصنيف مثل سبب التصنيف وماهيته 1-ممرضات التصنيف لا يقيمون أدنى اعتبار للمريض حيث وخصوصا في الفترة المسائية يكون الاعتبارلإرتفاع دلرجة الحراره حيث اني قد قدمت للمستشفى لجلب زوجتي تعاني من الكحه الشديدة وكونها حامل ولم يتم معالجتها او تحويلها للطبيب لأن درجة حرارتها طبيعية |
تم التأكد من السجل الإلكتروني للمريض وقد تبين أن المراجع حضر لعلاج زوجته وابنته وتم تصنيفهم بالمستوى الخامس حيث ان جميع العلامات الحيوية طبيعية. تم التواصل مع المراجع للتأكد من حيثيات الموضوع حيث تم شرح طريقة عمل برنامج التصنيف له. إقترح المراجع إنشاء برنامج توعية للمرضى بخصوص برنامج التصنيف الجديد. |
SJC | Administrative | Complaint | Facilities and Services | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-47202 | 11/4/2022 12:00:00 AM | 12/28/2022 7:04:51 AM | 11/4/2022 12:00:00 AM | |||||||
3977 | Ahmed Alkaabi | 870605909 | 97333708508 | alkabbi_002@hotmail.com | السلام عليكم ورحمة الله وبركاته اود اخباركم انا المدعوه نهاد راشد ابراهيم الماجد مريضة (سكلر) فقر الدم المنجلي واذهب دائماً الي مركز بنك البحرين والكويت في مدينة الحد ولا اجد علاج لي حيث اعاني من نوبات السكلر وآلام متواصله ويتم تحويلي الي مستشفى السلمانيه الطبي و علاجي متوفر في المركز وانا لا استطيع الذهاب الي هناك لانني ارمله ومقعده عل كرسي متحرك والمناعه عندي قليله علماً ان الابرتكول والنظام المعمول به في مركز الدم الوراثيه وطورائ السلمانيه وجميع مراكز البحرين الصحيه يتم معالجة مرضى السكلر بتقديم الابر المسكنه ‘المورڤين ' ثمان او عشر ابر شهرياً ارجو منكم الرد الاسم : نهاد راشد ابراهيم الماجد ورقم الشخصي 711200033 الهاتف :33515989 |
تم التواصل مع المريض و شرح البروتوكول المتبع لعلاج نوبات السكلر في الرعاية الصحية الاولية كما ابدى المريض توافقه التام مع خطط العلاج |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-40232 | 12/27/2022 12:00:00 AM | 12/28/2022 11:22:29 AM | 12/28/2022 12:00:00 AM | |||||
3978 | Alaeddin Yaqoob | 870408518 | 97339044285 | ala.abdin@hotmail.com | Appointment Duplication: My mother was seen in Hamad Town health center diabetes clinic after months of waiting, the endocrine consultant assessed her and reviewed her labs and started her on the treatment plan which includes Victoza injection, this injection is not available in the HC pharmacy but only in Salmaniya, so my mother was given a referral to the endocrine clinic in SMC after another 8 months. I went today to the patient relations office to inquire the need for my mother to see two doctors of the same speciality for the same complain with the same labs and wait a total of 18 months to get her treatment, why the HC or SMC consultant don't prescribe the required medicine for her to take without delay and duplication of visit and effort on her side (she is 67 years of age and not easily mobile), note that she has been taking Victoza since 2015 dispensed from KHUH as I was employed there, but after I left she is not eligible for treatment there anymore (non muharraq). |
تم التواصل مع العميل علاء الدين يعقوب و الذي يحمل الرقم الشخصي 870408518 حيث تم إعطاء والدته التي تحمل الرقم الشخصي 560001274 موعد على عيادة الغدد الصماء في شهر يونيو 2023. تم إبلاغ العميل بآلية حجز المواعيد و تم حجز موعد آخر لوالدته في شهر فبراير بتاريخ 15/2/2022 و تم إبلاغه عن الموعد. |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-73522 | 12/25/2022 12:00:00 AM | 12/28/2022 11:28:55 AM | 12/27/2022 12:00:00 AM | |||||
3979 | Sara Almeel | 960401440 | 97336616147 | sarahalbanna96@gmail.com | السلام عليكم، رحت مركز محمد جاسم كانو اليوم الفجر حق ابرة حساسية من الحشرات، كالعادة من يوم صغيرة اروح لانه تسبب لي انتفاخ شديد مكان العضة مع اعراض مؤلمة مكان العضة على مدى ايام، دخلت على دكتورة اسمها "نيفين لمعي ميخائيل"، المعاملة سيئة جداً، رفضت تعطيني الابرة، وراويتها الانتفاخ اللي كان في منطقة الرجل واللي اعرف يوم ثاني ممكن يسبب لي الم ومايخليني امشي بسبب مروري بذي التجربة من قبل لمن ماخذت الابرة وكان ردها لي (الحساسية ماتأثر على الرجل) وايضا قالت لي طبيعي حاليا مع زيادة الحشرات كل من ينعض وراوتني يدها تقول عادي جوفي يدي مافيني شي (مع ان وضحت لها عندي حساسية شديدة من الحشرات من يوم صغيرة والانتفاخ كان كبير) ووصفت لي كريم وحبوب قتلها استخدمتهم من قبل ومايفيد وياي. رحت مستشفى خاص عشان اخذ الابر. اكبر غلط ان تقارن مريض مع مريض ثاني والاعراض تختلف تماما. مسامحة على الشرح الطويل . |
لقد تم التواصل بالعميلة امس يوم الاثنين الموافق 26/12/2022 و قد ابدت استيائها من عدم الحصول على ابره الحساسيه و كانت قلقله من عدم اخذها و بتالي حدوث مضاعفات الحساسيه عندها... لقد تم الشرح لها آلية صرف الإبرة |
MJK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-54656 | 12/25/2022 12:00:00 AM | 12/28/2022 11:36:40 AM | 12/27/2022 12:00:00 AM | |||||
3980 | لطيفة العميري | 911000186 | 97333880888 | موعدي في مركز محمد جاسم كانو الكائين في مدينة حمد مع الدكتوره فاطمة محمود للعلم ان حجزت الموعد اونلاين وكان موعدي الساعه ٩:٤٧ الا الان الساعه ١٠:٨مادخلت هلى الدكتوره وكل شخص يفتح الباب ويدخل وتقوله اي دش وبعدها دخلت وقلت لها دكتوره انا انطر من ٩:٤٠ للحين ماناديتيني قالت اي كانت عندي حاله طارئه وللعلم كانت فالمكتب وبعد سكت وقعدت انطر ودخلت مريضه ثانيه عليها ولا نادتني وقلت لها انا تعبانه ماقدر انطر وايد ولا اوقف وايد قامت تقولي في كراسي يرجى النظر بالموضوع كثير من الدكاتره الي موجودين في مركز محمد جاسم كانو مايحترمون المريض |
لقد تم التواصل مع العميل من قبل المعنيين والتي أبدت استيائها لعدم إدخالها في موعدها لقد تم الاعتذار من المريضة والتحقق مع الطبيبة المعنية. |
MJK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-35634 | 12/27/2022 12:00:00 AM | 12/28/2022 2:16:23 PM | 12/28/2022 12:00:00 AM | ||||||
3981 | لا يوجد | شتكي على الدكتور سامي سلامة لأن المريض مصخن وعنده كحه يعني لازم يقيس درجة الحرارة وفحص كرونه لازم يسويه ويفحص الاذن ولكن كل هذا الدكتور ماسواه اكتفى بإعطاء البندول والبروفين |
لا يوجد بيانات للمريضه للإتصال او مراجعة الملف الالكتروني لمعرفة تفاصيل الشكوى |
SJC | Administrative | Complaint | Service Quality | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-89327 | 6/3/2022 12:00:00 AM | 12/29/2022 9:02:12 AM | 6/3/2022 12:00:00 AM | ||||||||
3982 | لا يوجد | 33133534 | شكوى على غرفة 4 الساعه 11صباحاً تأخر واجد من قبل التصنيف فاشل واجدوبعد عند دخول غرفه الدكتور رقم4 فوق الساعه بيشتعغلون بس غرفه رقم 7 و 8 |
تم التأكد من السجل الإلكتروني للمريض وقد تبين أن المراجع حضر لعلاج ابنته ساره الساعة 10:57 صباحا وتم تسجيله على الطبيب غرفة رقم 4. تم التواصل مع المراجع للتأكد من حيثيات الموضوع حيث تبين انه دخل على غرفة التصنيف الساعه 11:16دقيقة. اشتكى من طول الوقت المتخذ بالانتظار وافترح السرعة وتقليل الوقت المتخذ للعلاج. للعلم من وقت تسجيل المريضة وانتهاء معاينتها من قبل التمريض لم يستغرق الربع ساعة. |
SJC | Administrative | Complaint | Waiting Period | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 22-12-75419 | 11/12/2022 12:00:00 AM | 12/29/2022 9:10:45 AM | 11/12/2022 12:00:00 AM | |||||||
3983 | داوود سلمان | 35034218 | لم اتمكن من الحصول على ورقة او تعميم للأجازات الاطفال اقل من 15 سنة حسب طلب المدرسة |
تم الاتصال للمراجع و تم ابلاغة بأن يوجد بند في الدليل الارشادي الخاص بزيارات الطلبة و العاملين بالمدارس الخاصة و الحكومية الى المراكز الصحية التابع لسنة 2019/2020 وكذلك تعميم داخلي في الوزارة ينص على حق الطالب دون 15 سنة الحصول على اجازة مرضية لمدة يوم واحد بتبليغ ولي الامر الادارة المدرسة، وذكر ان مدرسة الخوارزمي بعراد ليس لديهم علم بهذا القرار و تم ابلاغة بأن سوف يتم التواصل مع المدرسة و تذكيرهم بهذه الاتفاق |
BKH | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-12-00817 | 12/13/2022 12:00:00 AM | 1/3/2023 10:39:36 AM | 12/15/2022 12:00:00 AM | |||||||
3984 | داوود سلمان | لايوجد دوار الترجيع في المركز الصحي ولايوجد مضاد للأطفال وهذا كلام الصيدلي |
تم التواصل مع المريض و التوضيح له بان دواء الترجيع المتوفر في المركز الصحي مناسب لعمر 12 سنة فما فوق و بالنسبة لدواء المضاد الحيوي فهو متوفر ولكن عند مراجعة الرقم الشخصي للمريض اتضح ان الدكتورة مسجلة ملاحضة في النظام بأن تم صرف الدواء بناءا على رغبة المريض و عند الاتصال الصيدلاني للتاكد من الامر قامت بحذفة من النظام، تم التواصل مع مسؤولة الاطباء بأنه هذا الامر غير مقبول بالنسبة للصيدلية لان تضع الموظف تحت المسؤلية |
BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-12-82759 | 12/13/2022 12:00:00 AM | 12/29/2022 11:49:22 AM | 12/15/2022 12:00:00 AM | ||||||||
3985 | داوود سلمان | 35034218 | ارجو ان يتم تزويد مستلزمات الطوارىء بالاغطية في وقتها وذلك لراحة المريض خصوصا الاغطية الثقيلة مثل اللحاف لان الاغطية غير موجودة عند الحاجة لها و شكرا |
نفيدكم علماً بأنه تم التواصل بمقدم الشكوى داوود سلمان بورشيد حيث تبين أن المريض قد قدم هذه الشكوى بنية الاقتراح فقط بزيادة الكمية المطلوبة من الأغطية، وقد تم شرح لمقدم الشكوى ان القسم يقوم بعمل الطلبيات بشكل شبه يومي لتأمين حاجه المرضى، كما ان الكمية المستلمة تكون اقل من المطلوبة في بعض الأحيان ونظراً لازدياد حالة المترددين على المركز في عطلة العيد الوطني نفذت الكمية، وتم عمل الطلبية لإستلام الأغطية بعد العطلة بنفس اليوم واستلامها في وقت لاحق، ابدى المريض تفهمه وشكر كادر المركز على ما يتم تقديمه من خدمات. |
BKH | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 22-12-14865 | 12/25/2022 12:00:00 AM | 12/29/2022 12:57:42 PM | 12/28/2022 12:00:00 AM | ||||||||
3986 | Mohamed Aamer | 821202308 | 97338888221 | mohd.alaamer82@gmail.com | السادة وزارة الصحة انا مريض وتم تقديم طلب للعلاج في الخارج وتم رفضه بحجة انه يمكن العلاج في البحرين و استشرت طبيب في مستشفى السلمانية رئيس قسم جراحة مخ والاعصاب في نوفمبر 2022 وابلغني سيتم تقديم طلب للجنة لشراء الجهاز و مرت سنة وطبيب تقاعد و لم احصل بالموافقة او رفض وانا اعاني من الالم جداً شديدة ارجو رد منكم . شكراً |
تم التواصل مع العميل من قبل المعنيين وحجز موعد للعميل |
ISC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-93303 | 12/28/2022 12:00:00 AM | 12/29/2022 1:50:26 PM | 12/29/2022 12:00:00 AM | |||||
3987 | Manal Ahmed | 721101550 | 97333644300 | Reemoh511@gmail.com | ذهب ابني لمركز جابر الصحي الساعة الثانية عشر و خمسة وثلاثين دقيقة صباحا تاريخ ٢٦/١٢ و هو يعاني من الم شديد في الرأس و الم في الصدر وهو في الأساس يعاني من مرض مزمن (وهو الصرع) ولكن قسم التسجيل في المستشفى رفض استقباله معللين ذلك ان حالته ليست طارئة، حاول مناقشتهم انه لا يستطيع اخذ اي دواء بسبب ما يعانيه من مرض مزمن حتى لا يتعارض مع الأدوية الاخرى فخرج و رجع لهم مرة اخرى و رفضوا استقباله مجددا،واخبروه ان هذا قانون جديد و انهم لا يستقبلون الا الحالات الطارئة،و قالو له ان يرجع الى مركزه البديع غدا صباحا و ان حالته ليست بطارئه، و اخبره الرجل الموجود في قسم التسجيل ان يأخذ دواء (زيرتك) حيث ان هذا الدواء لا يتعارض مع أدوية الصرع التي يأخذها و عرف بنفسه على انه دكتور |
تم محوالة الاتصال بالعميل منال أحمد عدة مرات على الرقم المدون في الشكوى و لكن لم نحصل على الرد فلم يتسنى لنا معرفة تفاصيل الشكوى من العميل لعمل اللزم و كتابة الرد
الاتصال الاول حوالى 12:00 28/12/2022 الاتصال الثاني حوالى 19:30 28/12/2022 الاتصال الثالث حوالى 12:30 29/12/2022 الاتصال الرابع حوالى 12:45 29/12/2022 |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-24511 | 12/27/2022 12:00:00 AM | 12/29/2022 1:56:30 PM | 12/29/2022 12:00:00 AM | |||||
3988 | Maher Alqattan | 020100523 | 97339766655 | alqattanmaher@gmail.com | Jidhafs health centre I booked an appointment through the e services to get “medicationexaminationcertificate”. I arrived at timeformyappointment that is 12:30pm today, I talked to the receptionist regarding my appointment and he mentioned that the e-services is not working right now hence my appointment didn’t go through. I politely asked what could I do next and I was told to go to room 12, as I go ahead there seems to be a patient I waited for around 20mins,5 patients going in and out, asking the dr if my name is there and she replies by yes, so I wait for longer. my name gets called I come to find out that I had to inform by then about me needing a medical checkupwhen I thankthedr and go ahead to the receptionist he mentions that I could have told him. I pay, taking more time. move to the nurse, who states the PPD test is available on sundaytuesdayandthursday and “Thursday is a holiday”, so I needtocomeback 2ndjan, X-ray wherethedrwasntavailble cuz sheleftearly. Bloodwasonlydone |
حجز المراجع من خلال ال on line وحيث انه كان يود حجز medical examination check up . و هذا لا يمكن حجزه من خلال ال on line . ذهب المراجع للطبيبه . تم ادخاله على الوقت على حسب كلام الطبيه . حيث ان مزاعيد ال on line تعدي قبل الموعد بربع ساعه في حال لم يذهب المراجع لتفاصيل الموعد. تم توضيح ذلك للمراجع. بالنسبه لفحص الحساسيهال ppd لا يتم اعطائه الا ايام الاحد و الاثنين والخميس , و ذلك لعدم امكانيه قراء ال ppd ايام الجمعه والسبت. بالنسبه لموضوع جهاز لسداد انه لا كان عاطل في ذلم اليوم تم التوضيح للمراجع بانه بامكانه بطرق ثانيه. مثل البنفت او كاش او البطاقه . |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-74313 | 12/28/2022 12:00:00 AM | 12/29/2022 2:06:06 PM | 12/29/2022 12:00:00 AM | |||||
3989 | علي دسمال | 930802217 | 97333331929 | alooi_1993_@hotmail.com | افيدكم بتاريخ ٢٤ / ١٢ / ٢٠٢٢ في الساعه ٣٠ : ١١ مساء توجهت الى مركز يوسف انجنير الصحي حيث ان ابنتي الطفلة نور علي حسن دسمال تحمل رقم شخصي190809353 بحرينية الجنسية تبلغ من العمر ٣ سنوات كانت حرارتها مرتفعه جدا ٨ . ٣٩ وكحه و انفلونزا ذهبت الى قسم التسجيل حولني الموظف الى التصنيفومن ثم قمت بتسجيل الطفلة على الدكتور احمد موسى مصري الجنسية تم تحويلها دايركت في غرفه المعالجه وتم انتظار الدكتور في قاعة الانتظار و غرفة الملاحظةالتمريض لم يحضر لم يتم رعاية الطفلة صحياً ولم يتم تشخيص مرضها وعلاجها وفق الضوابط الصحية والقانونية الموصى بها ، لم يتم تحويلها الى مجمع السلمانيةالطبي بحسب اللوائح والأنظمة المعمول بها في وزارة الصحة لم يستقبلها الدكتور تم التواصل مع الدكتور عن طريق الهاتف مع قسم التمريض تم اعطاء الطفلة تحمليه وبروفين تم التواصل بعدها مع الدكتور من قبل قسم المعالجه ولم يحضر الى مشاهدتها وتشخيصها وتم ابلاغنا برخصة الطفلة مع صرف بندول وشراب اومسيت من الصيدلية خرجت من المركز الصحي وكانت حرارتها ٨ . ٣٨ توجهت قسم الطوارئ ( من غير تحويل )وتم تشخيصها وعلاجها من الطبيب المختص في قسم الاطفال … |
بعد الاطلاع على شكوى المراجع علي دسمال بالنيابة عن ابنته نور, تم التواصل مع الطبيب المعني في الشكوى و الذي وضح بأن يوم مراجعة المريضه كان الوضع في المركز الصحي مزدحم جدا مما أدى الى تأخره عن بعض الحالات المسجلة و لم يكن يقصد عدم معاينة المريضة خصوصا كونها طفلة صغيره. ولكن ماحدث كان ناتج عن الازدحام الشديد جدا, معربا عن أسفه بهذا الشأن.
كما تم التواصل مع مقدم الشكوى والاستماع للتفاصيل وشرح رد الطبيب على الشكوى وتوضيح سبب ماحصل. كم تم ابلاغ مقدم الشكوى بأنه سيتم رفع الموضوع لرئيس مجلس ادارة المركز لمراجعة احصائيات المركز من ناحية عدد المراجعين و عدد الاطباء.
بعد ابلاغ رئيس مجلس ادارة المركز الصحي , قامت ايضا بالاتصال بالمراجع و ابلاغه بأنه ستتم متابعة المسألة و أيضا مراجعة احصائيات المركز كما سبق ذكره بهدف تحسين وضع الازدحام وعدم تكرار ماحصل. |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 22-12-34231 | 12/28/2022 12:00:00 AM | 12/29/2022 2:26:13 PM | 12/29/2022 12:00:00 AM | |||||
3990 | أبوعلي | لا يوجد | نشكر ممرضات الشيخ جابر في شفت آخر ليل على سرعة استجابتهم وتعاملهم اللطيف |
تم توصيل الشكر للتمريض |
SJC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 23-01-38211 | 12/29/2022 12:00:00 AM | 1/2/2023 10:17:27 AM | 12/29/2022 12:00:00 AM | ||||||||
3991 | أحمد | لا يوجد | جزيل الشكر لموظفة زام الليل الساعه 2 على مستوى الرقي في استقبالها ولإخلاصها في توصيل المعلومه من الجدير شكرها على أدائها الرائع في التعامل.موظفة الاستقبال + التصنيف |
تم توصيل رسالة الشكر للموظفين |
SJC | Administrative | Appreciation | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 23-01-91529 | 12/30/2022 12:00:00 AM | 1/2/2023 10:27:16 AM | 12/30/2022 12:00:00 AM | ||||||||
3992 | خالد محمد عبدالله | 33377050 | أشكر فاطمة عبدالوهاب لسرعة إنجاز الطلب وخدمة المريض وملاحظة دقة العمل |
AAK | Administrative | Appreciation | Pharmacy | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10209 | 10209 | 23-01-39142 | 9/28/2022 12:00:00 AM | 1/2/2023 10:44:15 AM | 12/28/2022 12:00:00 AM | |||||||||
3993 | لا يوجد | لا يوجد | التصنيف المسائي: جلبت ابنتي وهي مريضه بالكحه ولم تتمكن لمدة ليلتين من النوم وفقط لعدم كون درجة حرارتها مرتفعه تم ارجاعي من دون تحويل للطبيب بحجة امورها الحيوية طبيعية والسؤال هل الممرضات حلت محل الطبيب في المركز |
لا يوجد بيانات للتواصل مع المريض |
SJC | Administrative | Complaint | Service Quality | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 23-01-12734 | 11/4/2022 12:00:00 AM | 1/2/2023 10:55:17 AM | 11/4/2022 12:00:00 AM | |||||||
3994 | حيدر حمزه | 39874389 | معاملة الممرضات: في قسم التمريض حدث لي 4 زيارات خلال اسبوع وهو الانتظار أكثر من ساعه ونصف والممرضات مشغولات بأحاديث شخصية فقط وعند المراجعه يقولون لم ننادي بالإسم فانتظر دورك |
تم التأكد من السجل الإلكتروني للمريض وقد تبين أن المراجع حضر لعلاج زوجته وابنته وتم تصنيفهم بالمستوى الخامس حيث ان جميع العلامات الحيوية طبيعية.تم التواصل مع المراجع للتأكد من حيثيات الموضوع حيث تم شرح طريقة عمل برنامج التصنيف له.إقترح المراجع إنشاء برنامج توعية للمرضى بخصوص برنامج التصنيف الجديد. |
SJC | Administrative | Complaint | Waiting Period | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 23-01-13403 | 11/6/2022 12:00:00 AM | 1/2/2023 11:46:05 AM | 11/6/2022 12:00:00 AM | |||||||
3995 | انتصار الشويخ | 36929792 | المختبر غير مفتوح بالرغم من الاعلان الموجود عليه من 6 صباحاً بأن موظفات ولا نرغب في التأخير على الدوام |
تم التواصل مع المريضه ، حيث يجب قبل منادات المريض التأكد من عمل الاجهزة ، وفد تم تم تقديم الخدمة بعد 3 دقائق من بدأ الدوام وقد تفهمت الامر وأغلق الملف |
SJC | Administrative | Complaint | Waiting Period | Laboratory | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 23-01-01506 | 9/4/2022 12:00:00 AM | 1/2/2023 11:59:04 AM | 9/4/2022 12:00:00 AM | |||||||
3997 | ياسر عمار علي | 33050940 | التأخير أكثر من نصف ساعه غرفة 18 |
تم التواصل مع المريض و شرح امكانية حجز المواعيد عن طريق تطبيق صحتي او عن طريق الكول سنتر لتفادي الانتظار . |
SJC | Administrative | Complaint | Waiting Period | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 23-01-40063 | 6/17/2022 12:00:00 AM | 1/2/2023 12:45:22 PM | 6/17/2022 12:00:00 AM | |||||||
3998 | محمد حمد غانم | غير مسجل | 33702039 | الرجاء من إدارة مركز مدنة عيسى الصحي دوام العصر يحتاج إلى موظفة إضافية |
تم التواصل مع المراجع وشكره على المقترح علما بأنه يوجد طلب لزيادة عدد الموظفين |
IHC | Administrative | Suggestion | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-31394 | 10/3/2022 12:00:00 AM | 1/2/2023 1:21:16 PM | 10/26/2022 12:00:00 AM | |||||||
3999 | تيمور طاهر | غير مسجل | 38911159 | on 12th oct arrived at 6:40 pm , was not given consultation with doctor , staff was have to go home > checked vitals and told me to come next day . Nursing staff was rude and refused to give name . |
تم التواصل مع العميل و توضيح بأن الحالة غير مستعجلة ، كما توضح المؤشرات الحيوية عند قياسها حيث كانت درجة الحرارة 36.9 و الضعط 120-80 و أن إعطاء الكرت الأخضر لتصنيف الحالة حسب شدتها . |
IHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-29999 | 10/12/2022 12:00:00 AM | 1/2/2023 1:35:21 PM | 12/8/2022 12:00:00 AM | ||||||
4000 | لا يوجد | 33959953 | د.ليلى (غرفة 8) مزعجة وما تعرف تتكلم بطريقة مهذبة مع المرضى ، وتتأخر في المناداة على المرضى لأنها مشغولة باللعب بالتلفون. |
تم التواصل مع المريضة وأخذ تفاصيل الشكوى وتبين انها تحتاج اجازات مرضية بشكل مستمر لأنها تعاني من امراض مزمنة،وقد ذكرت ان ليس هناك كلمات مسيئة ولكنها احست بالضيق عندما عرضت عليها الطبيبة خدماتنا الوقائية التي تقدم بالمراكز وتحتاج الى استشارة طبيب نفسي , وقد رفضت التحويل، وبالرجوع الى الطبيبة تبين ان تم تقديم اجازة مرضية لها |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 23-01-69844 | 12/6/2022 12:00:00 AM | 1/2/2023 1:37:54 PM | 12/6/2022 12:00:00 AM | |||||||
4001 | Shamna A.P | غير مسجل | 36832129 | One Malayalee staff named Rahman Nursing staff behave PS not goog with the patient . |
تم التواصل مع المريضة حيث أنها أوضحت بأن الممرض وضح المحلول الوريدي في يدها بصورة مؤلمة و لم يستطع الحصول على الوريد بسرعة تم تنبيه الممرض إلى ذلك و كان السبب تحرك يد المريضة عند وضع المحلول الوريدي |
IHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-06387 | 11/14/2022 12:00:00 AM | 1/2/2023 1:50:41 PM | 12/8/2022 12:00:00 AM | ||||||
4002 | Nabeela Jamsheer | غير مسجل | 39949394 | بطيء الإجراءات بطئ في تقديم الخدمات |
تم التواصل مع المراجعة و الاعتذار منها يوجد نقص في عدد المنسقين مما أدى إلى بطئ الخدمة |
IHC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-71112 | 12/7/2022 12:00:00 AM | 1/2/2023 1:57:15 PM | 12/12/2022 12:00:00 AM | ||||||
4003 | Nabeela Jamsheer | غير مسجل | 39949394 | بطئ الاجراءات بطئ في تقديم الخدمات في المختبر و الاستقبال |
تم التواصل مع المراجعة و الاعتذار منها حيث أن طول الانتظار بسب تزايد عدد المرترددين على قسم المختبر
|
IHC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-63322 | 12/7/2022 12:00:00 AM | 1/2/2023 2:04:12 PM | 12/12/2022 12:00:00 AM | ||||||
4004 | غير مسجل | غير مسجل | 33893314 | alamen20008@hotmail.com | الرجاء وضع كلينكس في الحمام و الحمام يجب تنشيفة |
تم التواصل مع المراجعة و الاعتذار منها و الإيضاح علما بأنه توجد متابعة مستمرة لتوفير المحارم الورقية و تنظيف الحمام وو لكن بعض المراجعين يسيئون إستخدام المرافق في المركز . |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-88199 | 11/28/2022 12:00:00 AM | 1/2/2023 2:16:06 PM | 12/7/2022 12:00:00 AM | |||||
4005 | Eman | 39265762 | مكبرات الصوت للمركز سيئة جدا |
تم التواصل مع المراجعة من قبل طبيب الأسنان لوجود شكوى أخرى على القسم. يوجد طلب مع مراسلات لاصلاح جهاز المناداة في المركز. |
KHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-01-48930 | 12/1/2022 12:00:00 AM | 1/2/2023 2:49:56 PM | 12/5/2022 12:00:00 AM | |||||||
4006 | Eman | 39265762 | قسم الأسنان من أسوأ الأقسام في التعامل مع المريض يتم محاسبة المريض على عدم طرق الباب والدخول والسؤال عن دوره. |
تواصلت د. وفاء مسؤول قسم الأسنان مع المراجعة حيث أفادت أن طبيبة غرفة 3 تواصلت معها بطريقة غير لطيفة حسب وصفها وتم حل الإشكال ورفع الموضوع لمسؤول المنطقة. |
KHC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-01-70620 | 12/1/2022 12:00:00 AM | 1/2/2023 2:57:02 PM | 12/5/2022 12:00:00 AM | |||||||
4007 | احمد محمد كاظم الدرازي | 37233322 | يوجد تسجيل صوتي شكوى: تم تحويل اخي يوسف محمد لغرفة 7 وكان اسلوب الدكتور غير لائق ورفض اعطائه اجازة بسبب قوله لا اجازات لطلاب المرحلة الاعدادية ولدي تسجيل صوتي له. |
لم يتسنى التواصل مع العميل لأن معلومات التواصل بالشكوى غير صحيحة وبلارجوع الى التعميم بخصوص الاجازات المرضية للمرحلة الابتدائية و الاعدادية لا يتم اعطاء اجازات من قبل الطبيب ليوم واحد |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10862 | 10862 | 23-01-67505 | 10/13/2022 12:00:00 AM | 1/3/2023 6:51:32 AM | 12/13/2022 12:00:00 AM | |||||||
4008 | moh'd alaradi | non | 36686232 | الممرض الخلوق محمد جوهر قام بعلاج الجرح واعطاني كافة التعليمات بشكل ممتاز ، اشكره على ذلك |
تم التواصل مع المريض وشكره |
YAE | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-27006 | 11/11/2022 12:00:00 AM | 1/3/2023 9:40:38 AM | 11/20/2022 12:00:00 AM | |||||||
4009 | Jaya suner vaddi | 36609533 | i have a leg injury Mr. Mohmmed isa is treatry me. i am happy the way he treat and his advice. i was very happy with him. |
تم التواصل مع المريض وشكره |
YAE | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-38117 | 11/27/2022 12:00:00 AM | 1/3/2023 9:49:14 AM | 12/1/2022 12:00:00 AM | ||||||||
4010 | حسن علي حسن | 39227706 | اتقدم بجزيل الشكر والامتنان الى الموظف المخلق بعمله محمد جوهر واقترح على الادارة ان يكون المسؤول الاول لقسم التمريض |
تم التواصل مع المريض وشكره |
YAE | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10202 | 10202 | 23-01-01965 | 11/12/2022 12:00:00 AM | 1/3/2023 9:52:31 AM | 11/30/2022 12:00:00 AM | ||||||||
4011 | عادل عيسى | 38829882 | التضميد ممتاز مع إعطاء شرح وافي من قبل المضمد محمد جوهر |
تم التواصل مع المريض وشكره |
YAE | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-42366 | 12/10/2022 12:00:00 AM | 1/3/2023 9:54:48 AM | 11/23/2022 12:00:00 AM | ||||||||
4012 | بدون اسم | 3880855 | نشكر الممرض محمد جوهر على كفاءة عمله واخلاصه |
تم التواصل مع المريض |
YAE | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-35140 | 12/15/2022 12:00:00 AM | 1/3/2023 9:59:20 AM | 11/30/2022 12:00:00 AM | ||||||||
4013 | أحمد عبدالله علي ربيع | 39572239 | عدم قبول المرضى غير الحالات المستعجله في هذا المركز في الفترة المسائية |
تم التواصل مع المريض لمعرفة حيثيات الموضوع، وتم شرح آلية التصنيف المتبعة في مراكز الراعية الصحية الأولية للحالات المستعجلة |
SJC | Administrative | Complaint | Policy & Procedure | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 23-01-41130 | 10/5/2022 12:00:00 AM | 1/3/2023 10:04:33 AM | 10/5/2022 12:00:00 AM | |||||||
4014 | حليمه يوسف ابراهيم | 66603088 | قام الممرض محمد بالصراخ ورفع صوته عندما اتينا لتلقي المعالجة وأصر على ان نذهب الى مركز كانو بالنويدرات مع انه مغلق وحينما رفعنا الامر للمرضة المناوب تلقت برححابة صدر وابدت رغبتها في مواصلة علاجنا ، الا انه أصر على ان يجب الذهاب لمركز كانو وانه سيقوم بالعلاج لنا تفضلاً منه ، معاملته سيئة وغير اخلاقية |
تم الاتصال والتواصل مع صاحب الشكوى ،واخبرنا بانه مشغول ويرجى الاتصال به بعد 10 دقائق ، حيث قمنا بالاتصال مجدداً به ولكن دون جدوى ولم يرد |
YAE | Administrative | Enquiry | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-83301 | 12/15/2022 12:00:00 AM | 1/11/2023 12:20:02 PM | 11/22/2022 12:00:00 AM | ||||||||
4015 | وهب الشويخ | 39240064 | حضر السيد وهب الى المركز وقدم اقتراح بزيادة كادر الاطباء بالمركز |
ردا على المقترح المرسل الينا بزيادة عدد الأطباء في الفترة المسائية د . عبد الحسين محسن |
SJC | Administrative | Suggestion | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10862 | 10862 | 23-01-80991 | 8/28/2022 12:00:00 AM | 1/3/2023 10:12:50 AM | 8/28/2022 12:00:00 AM | ||||||||
4016 | ابتسام المرباطي | 39672300 | اقدم الشكر و التقدير للدكتور هشام و د هناء الفايز و د فاطمة الملا |
تم شكر الموظفين و حيثهم على مواصلة الاعطاء و الانجاز |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-01-74559 | 12/28/2022 12:00:00 AM | 1/3/2023 12:23:24 PM | 12/29/2022 12:00:00 AM | ||||||||
4017 | ابتسام المرباطي | 3672300 | اقدم الشكر للأدارة المركز المتميز و جميع العاملين به |
تم شكر الموظفين و حيثهم على مواصلة الاعطاء و الانجاز |
BKH | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-01-89949 | 12/28/2022 12:00:00 AM | 1/3/2023 12:25:11 PM | 12/29/2022 12:00:00 AM | ||||||||
4018 | علي حبيل | 751102334 | 97333960935 | abubassil16@hotmail.com | الأخوة الأعزاء بوزارة الصحة .. المحترمين. بعد التحية / فأنا أحد المواطنين البحرينيين أتعالج عن جلطة دموية أصابتني قبل حوالي ٧ أعوام وذلك العلاج متمثل في أدوية الضغط والكوليسترول والسيولة .. وقبل فترة أصابني مرص الإرتجاع المعدي المريئي وبعده أصبت بجرثومة المعدة والتي لم يصرف لي أدويتها بسبب تناولي لدواء السيولة .. لكن الدكتور أخبرني بأن أواصل تناول دواء المعدة والمتمثل في ( أو ميبرازول او توبرازول مع شراب موكسال الخاص بالحموضة وغيرها.. وما لفت انتباهي هذا اليوم الأربعاء ٢٨ ديسمبر ٢٠٢٢م وبعد صرف الادوية الشهرية لي من قبل المركز لاحظت باستبدال دواء السيولة .. حيث استلمت دواءا اسمه كيوبيدو ٧٥ وهذا من موانع استعماله أنه يمنع تناوله مع أدوية الحموضة أوميبرازول او توبرازول وهي الأنواع التي أستخدمها .. السؤال هنا :- هل من توضيح لهذا الأمر ؟؟ وكيف تصرف أدوية مضادة للأدوية الأخرى من دون النظر لملف المريض الطبي ؟؟ أرجوا التوضيح ولكم جزيل الشكر والإمتنان. علي حبيل 33960935 |
تم التحقيق في الشكوى السابقة بالنظر إلى التفاصيل في الملفات الصحية والوصفات الصحية وتبين ان الوصفة مستخرجة من مستشفى السلمانية الطبي .
وتم الاتصال بصاحب الشكوى واخباره وقد ابدى استغرابه من تحويل الشكوى الي مركز سترة الصحي اذ ان المركز غير معني بالشكوى . |
SHC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-20087 | 12/28/2022 12:00:00 AM | 1/3/2023 12:35:03 PM | 1/2/2023 12:00:00 AM | ||||||
4019 | Sayed ahmed Nasser | 86110528 | 97333230007 | s_ahmed1@hotmail.com | السلام عليكم .. نحن في مركز البلاد القديم الصحي نعاني في التشخيص لعدم وجود دكتور (ذكر) كل الموجودين إناث .. بعض الأوقات تحتاج التشخيص لأماكن حساسة او مناطق يصعب على الدكتورة تشخيصها .. بعض المرضى يأتي للعلاج ولعدم وجود دكتور يلغي الموعد تاركاً العلاج .. يرجى التكرم و اضافة طبيب واحد 'ذكر' لعدم الإحراج في التسجيل و الدكتورة . شكرا جزيلا لكم .. |
تم الاتصال بصاحب الاستفسار
و تبين انه كتب هذا المقترح لعدم وجود طبيب ذكر في المركز و يتمنى وجود طبيب ذكر لبعض الحالات الخاصه التي تحتاج المعاينه من قبل الطبيب و سوف يتم توجهية المقترح للجهات المعنية للنظر في الموضوع |
BQC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-40291 | 1/2/2023 12:00:00 AM | 1/3/2023 12:40:26 PM | 1/2/2023 12:00:00 AM | ||||||
4020 | غادة | 36650966 | انا مريضة حجزت عن طريق الاون لاين مع الدكتورة ميسم واثناء تواجدي في المستشفى سمعت اسمي مع الدكتورة باسمة وانا في الاساس مسجبة مع طبيب العائلة د هشام |
تم التواصل مع المريضة و الشرح لها ألية التسجيل لأختر طبيبك و عليها القدوم للمركز الصحي لملىء استمارة اختيار طبيب العائلة، اما بخصوص تغيير الموعد على د باسمة تبين بان المريضة هي من حجزت على د باسمة بالخطأ لان في نظام آي صحة لايوجد تحديث على حجز الموعد |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-01-96877 | 12/28/2022 12:00:00 AM | 1/3/2023 1:20:16 PM | 1/2/2023 12:00:00 AM | |||||||
4021 | مريم جعفر أحمد | لا يوجد | 39744487 | no@mail.com | إخطار المريض عن نقصان أو وجود الأدوية او التحاليل المختبرية عن طريق رسالة نصية على الجوال. |
تم التواصل مع العميل و التوضيح له بأن خدمة الرسائل النصية ليست من المركز و لكن سيتنم رفع المقترح للنظر في إمكانية إضافة الخدمة. |
BQC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 23-01-97515 | 11/29/2022 12:00:00 AM | 1/4/2023 9:03:17 AM | 12/4/2022 12:00:00 AM | ||||||
4022 | مريم جعفر أحمد | لا يوجد | 39744487 | no@mail.com | إخطار المريض عن نقصان أو وجودالأدوية أو التحاليل المختبرية عن طريق رسالة نصية على الجوال. |
تم التواصل مع العميل و التوضيح له بأن خدمة الرسائل النصية ليست من المركز و لكن سيتنم رفع المقترح للنظر في إمكانية إضافة الخدمة. |
BQC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 23-01-07081 | 11/29/2022 12:00:00 AM | 1/4/2023 9:02:15 AM | 11/30/2022 12:00:00 AM | ||||||
4023 | - | - | - | قسم الأشعه لا يوجد |
لا يوجد جهة تواصل ولا يوجد اي سؤال او استفسار او ملاحظات على القسم |
SKC | Administrative | Enquiry | Radiology | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-01-11529 | 11/27/2022 12:00:00 AM | 1/4/2023 10:04:16 AM | 1/4/2023 12:00:00 AM | |||||||
4024 | - | - | 33310770 | استقبال المرضى |
تم التواصل مع المريض وقد أبلغ بأنه يقترح أن تفتح بوابة المركز قبل السابعة وتم ابلاغه بعدم امكانية ذلك |
SKC | Administrative | Suggestion | Medical Records | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-01-18251 | 11/13/2022 12:00:00 AM | 1/4/2023 10:15:56 AM | 11/30/2022 12:00:00 AM | |||||||
4025 | - | - | - | لا يوجد اطباء ولا يوجد مواعيد |
لا يوجد قناة للتواصل مع صاحب الشكوى |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-01-80881 | 12/1/2022 12:00:00 AM | 1/5/2023 9:35:42 AM | 1/5/2023 12:00:00 AM | ||||||
4026 | - | - | - | I want all staff to trust us same human being |
لا يوجد أي بيانات للتواصل مع الشاكي |
SKC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-01-25893 | 12/1/2022 12:00:00 AM | 1/4/2023 10:22:51 AM | 1/4/2023 12:00:00 AM | |||||||
4027 | - | - | - | يرجى من سعادتكم تغيير اللاغتة التابعة للمركز وخطها بخط واضح ولكم جزيل الشكر |
لا يوجد بيانات للتواصل .. وبخصوص اللافتة فقد تم تقديم طلب الاستبدال وفي انتظار الموافقة |
SKC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-01-83476 | 12/4/2022 12:00:00 AM | 1/4/2023 10:28:26 AM | 1/4/2023 12:00:00 AM | |||||||
4028 | - | - | - | تأخير الدخول على الطبيب أكثر من ساهة ولا يوجد ألا شخصين مراجعين في الخارج يتكرر الموقف لاكثر من مره؟! |
لا يوجد قناة للتواصل مع صاحب الشكوى |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-01-32496 | 12/1/2022 12:00:00 AM | 1/5/2023 9:34:44 AM | 1/5/2023 12:00:00 AM | ||||||
4029 | شاديه الحمادي | - | 33772264 | تاريخ 13/12/2022 الساعة الثالثة عصرا تم استلام دواء خاطئ بسبب انشغال المنرضة بالحديث مع زميلتها تم تسليمي دواء نقرس والمطلوب دواء ضغط فقط |
السلام عليكم ردا على الشكوى المقدمة من السيدة/ شاديه الحمادي بخصوص استلام دواء خاطئ , تم استبدال الدواء في نفس اليوم و الاتصال بالمريضة للاعتذار لها عن الخطأ و رفع الموضوع إلى لجنة الأخطاء الطبية و انذار الموظفة لعدم تكرار الخطأ. |
SKC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-01-85506 | 12/15/2022 12:00:00 AM | 1/5/2023 12:49:10 PM | 1/3/2023 12:00:00 AM | ||||||
4030 | zahra ali | - | 38710797 | vaccination department
nurses are so rude they misbe have and never answer questions |
تم التواصل مع المراجعه وأخذ الإجراءات اللازمة بهذا الشأن وتوفير كل ما هو ملائم وبمصلحة المراجعين وتقديم جميع الخدمات على أعلى مستوى من الكفاءه |
SKC | Administrative | Complaint | Service Quality | Mother and Child Care | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-01-90615 | 11/30/2022 12:00:00 AM | 8/17/2023 1:42:57 PM | 2/21/2023 12:00:00 AM | ||||||
4031 | mohammed siraj uddain | - | 35119166 | the customer service where we can recieved appointment date the lady whos sitting on the desk very rude unprofisional and dont care for the pataints the way she is respaning tous is very rush and when I ask her where to raise complaint she saying do who you want to do she dont care |
تم التواصل مع المريض وأخذ معلومات أكثر حول الشكوى، وقد تم التحدث مع الموظفة المعنية واتخاذ الاجراءات المناسبة |
SKC | Administrative | Complaint | Service Quality | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 23-01-49734 | 11/24/2022 12:00:00 AM | 1/4/2023 10:51:44 AM | 11/30/2022 12:00:00 AM | ||||||
4033 | Hasan Al Qallaf | 06909001 | 97339766609 | ahassan@sultan-center.com | كان لدي موعد في مركز مدينة حمد الساعه 11 عند الدكتوره فاطمة التيتون فتواجدت في المركز قبل الموعد ب 15 دقيقة وحتى الساعه 11 لم تتواجد الدكتورة في غرفه الاستشارة رقم 6وانتظر حتى 11:10 واذا الدكتورة قادمة و ودخلت الغرفة واقفلت الباب فلم استطع الدخول و عندها تركت المركز دون معالجة. |
تم التواصل مع المراجع لأكثر من مره و لكن الهاتف لايقبل المكالمات و تم التواصل كذلك مع رقم آخر موجود في السجل الالكتروني للمراجع و كذلك خارج الخدمه. و من حيث شكوى المراجع فتبين من السجل الالكتروني بأن موعده الساعه 11:15 على الدكتورة طاهره النشابه.
|
HHC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-29333 | 1/3/2023 12:00:00 AM | 1/4/2023 1:18:41 PM | 1/3/2023 12:00:00 AM | ||||||
4034 | Khulood Rashed | 700500278 | 97339111880 | mariam.kr94@gmail.com | السلام عليكم تمت اصابتنا بفايروس كورونا وبدأ الحجر بتاريخ 12/12/2022، ولكن ذكر في شهادة العزل ان تاريخ الحجر بدأ بتاريخ 13/12/2022 بالخطأ، ولما تحدثنا الى رقم التواصل ٤٤٤طلبو منا تقديم استمارة استفسارات في موقع المستجدات الصحية، وبعد تقديم الاستمارة بستة ايام تواصلوا معنا وذكرو ان التاريخ سجل بالخطأ ولكن لايمكن تغييره! وانه كان يجب التواصل معهم بفترة الحجر لتعديل التاريخ علما بأن الشهادة لم تكن متوفرة في التطبيق في فترة الحجر ومن الغير منطقي ان المريض يعلم بهذه القوانين وان الخطأ من قبلهم ولكن لايمكن تعديله! ومكان العمل يطلب مني اثبات لفترة الحجر الصحي.. وتم الرد علينا انه لايوجد حل سوى تقديم شكوى في تواصل،، فيرجى حل المشكلة باسرع وقت ممكن كون مكان العمل يطلب مني اجازة الحجر ومن الظلم عدم اصلاح الخطأ المتسبب من قبلهم وتسبب مشكلة لي في مكان عملي.. |
تم التأكد من السجل الصحي الالكتروني للمريضة تم التاكد من صدور الاجازة المرضية بتاريخ 12/12/2022
من قبل الصحة العامة
تم التواصل مع المريضة لاستلام الشهادة المرضية من قسم السجلات بمركز بنك البحرين و الكويت الصحي – الحد |
BKH | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-49492 | 1/4/2023 12:00:00 AM | 1/4/2023 1:15:49 PM | 1/4/2023 12:00:00 AM | |||||
4035 | لا يوجد | 37369977 | الممرض المدعو جوبن من افضل الممرضين حيث انه كان يهتم بتفاصيل المريض ومدى رضاه اكثر من باقي الممرضين |
تم تحويلها لقسم التمريض لإبلاغ الموظف والتواصل مع المراجع وشكره على الملاحظات والثناء |
MJK | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 23-01-49915 | 12/30/2022 12:00:00 AM | 1/5/2023 8:04:34 AM | 1/4/2023 12:00:00 AM | ||||||||
4036 | - | - | قسم الإستقبال سيئ جدا عنصرية في التسجيل خصوصا فترة العصر كما تم تقييم جميع فئات الإستبيان بسيء جداً |
لا يوجد رقم اتصال بالمراجع ويتم العمل بسياسات واجراءات العمل عند انتهاء المواعيد بتحويل المراجعين للتمريض ويتم بشكل مستمر التأكيد على الموطفين بتوضيح الإجراءات المعمول بها للمريض بحسب التصنيف
|
MJK | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10230 | 10230 | 23-01-80536 | 12/24/2022 12:00:00 AM | 1/5/2023 8:12:35 AM | 1/4/2023 12:00:00 AM | |||||||
4037 | جواهر خليفة | 38833777 |
الموظفة شيخة في الرسبشن قامت بتسجيل موعد اليوم لي ليوم غد ثم قامت بالرحيل علما بأني مريضة جدا و لا يسمح لهذه الأخطاء في المركز |
رقم التواصل الموجود خطأ
الموظفة شيخة لم تكن في النوبة و قامت بتسجليها موظفة أخرى نعم حدث خطأ غير مقصود في التسجيل المريضة طلبت الدكتور رضا و تسجلت عليه ليوم آخر بالخطأ و المريضة توجهت مباشرة للطبيب و دخلت مباشرة و الطبيب اتصل في الكونتر و تم تعديل الموعد دون أن يتم تأخير المريضة |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-01-71583 | 12/26/2022 12:00:00 AM | 1/5/2023 9:54:19 AM | 12/29/2022 12:00:00 AM | |||||||
4038 | صلاح الخضر محمد أحمد الحمدي | 33184126 | كان موظف الإستقبال في تاريخ 27 ديسمبر تعامل سيء للغاية حيث و هو يتعامل و كان المراد عدم رغبته إدخالي على الموعد حيث و أنا حاجز قبل يومين من نا و مع الموعد |
المريض لديه موعد من قبل و يجب عليه أن يتوجه مباشرة إلى قسم التسجيل لفتح الموعد لكنه أخذ رقم و انتظر و طاف وقت الموعد بسبب تأخره في الإنتظار لأنه لا يعلم أنه يجب عليه التوجه مباشرة إلى الكونتر لفتح الموعد بدون رقم و موظف الإستقبال قام بفتح الموعد و أخبره بأن يتوجه مباشرة إلى غرفة الطبيب قبل أن يطوف وقت موعده وأكد عليه أن يذهب بسرعة و لكنه تأخر و دخلت فترة استراحة الأطباء تم التواصل مع المريض و توضيح ذلك له و أكدت عليه أنه إذا حضر مرة أخرى يتوجه مباشرة لكونتر التسجيل لفتح الموعد و معرفة رقم الغرفة و تفهم ذلك |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-01-61128 | 12/27/2022 12:00:00 AM | 1/5/2023 9:53:37 AM | 12/28/2022 12:00:00 AM | |||||||
4039 | Aysha Yousif | 860102645 | 97333080038 | aysha_200@hotmail.com | ابي يراجع مركز الحد الصحي منذ اسبوع لتبديل الضماد في اصبع القدم الابهام . اخذنا موعد اليوم لمقابله الدكتور المنواب وكانت الدكتورة باسمة محبوبي كنت قد اخبرها عن وضع ابي الصحي وانه يعاني من السكر اخبرتنا يجب الذهاب الى غرفة المعالجة لنزع الضماد ومن ثم الرجوع اليها بطريقة في قمة الوقاحة وعدم الاحترام ثم عدنا اليها بعد نزع الضماد ولم تتكلف برؤية الجرح بطريقة واضحة او حتى معاينته قررت ان تكتب له مضاد حيوي دون حتى السوال ان كان يعاني من امراض اخرى او حساسية مع العلم ان ابي يعاني قصور فالكلى الرجاء اخذ اجراء مناسب لردع هذا النوع من الاطباء ومعاملتهم اللاانسانية |
تم التواصل مع العميل من قبل المعنيين والاستماع إلى الشكوى والتحقق من الملف الالكتروني للمريض وتم توصيه قسم التمريض في حال وجود اي مريض من كبار السن او ذوي الاحتياجات الخاصة في حال الاصابة او مراجعة الطبيب للجرح على التمريض الاتصال بالطبيب للحضور الى المعالجة للفحص وتم التحدث مع الطبيبة المعنية من قبل رئيس مجلس الادارة بضرورة فحص المريض والتعامل بالأسلوب اللائق |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-12060 | 12/28/2022 12:00:00 AM | 1/5/2023 10:52:42 AM | 1/5/2023 12:00:00 AM | |||||
4040 | Salem Almahjoob | 960207589 | 97333963356 | عند شكوى لمركز حمد كانو الصحي حيث ذهبت لمراجعة بنتي بسبب انها تعاني من الحرارة مرتفعة وتم اخذ موعد من الاستقبال في تمام الساعة 7:40 من يوم الاربعاء الموافق 4/1/2023 وعندي انتضاري للدخول على الطبيب وجدت بان الطبيب غير ملتزم بالواعيد واي شخص يطرق الباب يقوم بادخالة دون مراعاة مواعيد انتضار المرضى وعندما فرغ المرضى الذين عند الباب ذهبت اليه ولاكنه رفض ادخال ابنتي بحجة الالتزام وعندما اخبرتة انة غير ملتزم بالمواعيد رفض معالجة ابنتي زطلب مني الذهاب للاستقبال وتغير الى طبيب اخر وعند ما ذهبت للاستقبال رفضو مساعدتي وتعاملو معي بسلوب غير محترم الطبيب بمركز حمد كانو الطبي غرفة 9 الساعة 7.40 |
تم التواصل مع المريض و إخباره بأن الخطأ كان من موظف الإستقبال لأنه لم يخبره بوقت موعده الأصلي إذ حضر المريض في الساعة 7:39 مساءا و حصل على موعد الساعة 22:52 و لأنه كان يريد الدخول بسرعه طلب منه موظف التسجيل الإنتظار على أمل أن يناديه في وقت أقرب و لكن الطبيب لم يناديه و من ناحية الأسلوب موظفين السجلات تعاملوا معه بكل إحترام و أكدت على موظفين قسم السجلات التأكيد على المرضى بوقت موعدهم كي لا تتكرر هذه المشكلة مره أخرى |
HKC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-03658 | 1/5/2023 12:00:00 AM | 1/8/2023 8:46:57 AM | 1/5/2023 12:00:00 AM | ||||||
4041 | Alshifa Abdulla | 930504992 | 97339218818 | السلام عليكم ورحمة الله وبركاته بالنسبة للشكوى السابقة رقم 2356295091 أردت الإضافة هنا بسبب امتلاء الشكوى السابقة بعد ان تم تأخيري على موعدي وذهبت لموظفة الاستقبال لتحويلي على دكتورة أخرى بسبب عدم قدرتي على التأخر اكثر من ذلك بسبب الظروف التي اوضحتها لهم موظفة الاستقبال أبدت عدم التعاون و كانت دكتورة أخرى واقفة بجانبها ( د صابرين علي معتوق ) تدخلت في الموضوع بأسلوب سيء ولم تكتفي بذلك بل قامت بإحضار الشرطة لي الى داخل المركز مع العلم انني لم أكن اتحدث معاها اساسا بل كنت اتحدث مع موظفة الاستقبال ولم يكن لدي موعد معها اصلا فما سوء المعاملة هذه مع المرضى (وخصوصا اني امرأة حامل في أول شهور الحمل) ؟؟!! هل هذا من اخلاقيات الطبيب؟ انهم لم يكتفوا بسوء المعاملة وعدم التعاون فقط بل احضروا لي الشرطة إلى داخل المركز!!! هل طلبي بإدخالي على الدكتورة في وقت موعدي يعتبر جريمة يتوجب احضار الشرطة !!! اطالب بمحاسبة المركز وخصوصا موظفة الاستقبال والدكتورة التي كانت بجانبها (د صابرين علي معتوق) على سوء المعاملة وعدم التعاون واحملهم المسؤولية كاملة ان تدهورت صحتي او صحة الجنين بسبب سوء معاملتهم |
تم التواصل مع العميل من قبل المعنيين على مدى يومين وفي اوقات متفرقة ولم يتم الرد |
HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-56269 | 1/3/2023 12:00:00 AM | 1/8/2023 2:03:29 PM | 1/8/2023 12:00:00 AM | ||||||
4042 | فاضل جاسم | 800600770 | 97333184111 | fadel33184@gmail.com | سلام عليكم ورحمة اللة وبركاتةشكوى عندي حدثت اليوم في مركز مدينة حمد الصحي في دوار الثاني زوجتي اسمها اميرة عبدالامير علي تحمل الرقم الشخصي 860402843 تجهت الى مختبر حق عينات الدم ممرضة اخدت منها بشكل خطا جدا دم عن طريق يد نفخت يدها عندما راحت الى دكتورة النشابة ماقصرت قامت بي فحص يدها تضحى بانة فيها نفخ كبير وضربة الابر بتكون بشكل خطا ا زوجتي خرجت من مستشفى تجهت الى المنزل صادها دورة راس وهي تقوم بسياقة في الطريق بسبب ممرضة تجهت الى مستشفى حق قوم بتواصل مع مشرفين قسم طبعا مشرفة مختبر غير موجودة دهبت الى مشرف الاداري غرفة 17 تم تواصل معاها لم جد حل عند مشرفة الاداري فقط خبرتني قدم شكوى بدل ماتحل موضوع بشكل وديا وطبعا سلوبها جدا ماتقوم بة غير صحيح.. ويوجد تصوير بيدها عن نففخ مطلوب ابغي حل عن خطا قامت بة مركز الصحي عطيك العافية على ردكم الطيب سؤال الي جهة المعنية الان صار لها ٥ ايام ونفخ وحمرار اليد مازال موجود إذا كانت حالات يوميا ليش ماراح لو شي بسيط من يدها. ثانيا لو حاطين مشرفة عمل أو مسؤل عمل في مركز الصحي حق شنو حق يحل مشاكل مرضى قبل مايتحول موضوع الي جهتكم دكتورة صابرين بدل ماتحل موضوع تصارخ وتستفز مرضى وشي ثاني تطرد الناس من مكتب حسب ماتقول ماعجبكم روح شتك قسم بللة لو تكلمت بسلوب مرن حق الناس مايوصل لكم هذة شكوى سلوبها مع مرضى شكر خاص الى مسؤلة مختبر النعيم تم الاتصال بي سلوب طيب وتبي تساعد الناس |
تم التواصل مع العميل من قبل نائب رئيس الخدمات الطبية، والاستماع إلى الشكوى وسوف يتم الاجتماع مع الطبيبة المعنية وتنبيهها. |
HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-58346 | 1/8/2023 12:00:00 AM | 1/8/2023 2:10:45 PM | 1/8/2023 12:00:00 AM | |||||
4043 | DERI RAM | nil | 36621051 | about regular check BP. |
informed PNO ABOUT THE ISSUE. Called involved person (DERI RAM) about his regular check BP. We called the patient telephone number 36621051 to clarify about the issue. We noticed that patient was no order in isaha and no symptom and staff informed to see doctor. Staff followed the rules and guidelines as not emergency and patient was stable. Closed the case as they convict.
|
ISC | Administrative | Complaint | Service Quality | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10859 | 10859 | 23-01-93162 | 11/14/2022 12:00:00 AM | 1/9/2023 10:11:04 AM | 12/6/2022 12:00:00 AM | ||||||
4044 | Adel Anbar | 650042859 | 97339816686 | haaaaly.aa@gmail.com | السلام عليكم ورحمة الله وبركاته ،،،،، يوم الخميس المؤرخ 5 يناير ٢٠٢٣ ذهبت الى مركز عبدالله بن خالد الصحي بالرفاع الشرقي للموعد الدوري لعيادة الامراض المزمنة ،، ذهبت الى غرفة التمريض وبعد الفحوصات الروتينية من قبل الممرضة اخبرتني الممرضة بالتوجه مباشرة الى الغرفة رقم ٤ للدكتورة منى الانصاري والدخول على الدكتورة مباشرة،، وقبل خروجي من غرفة التمريض كررت سؤالي للممرضة هل ادخل على الدكتووة مباشر قالت لي نعم،،فتوجهت مباشرة الى غرفة رقم ٤ للدكتورة منى الانصاري،، طرقت الباب ودخلت ولكن تفاجئت بوجود الدكتورة ومعها دكتورة اخري ووجود مريض بالغرفة ايضا ، حين اذن بادرت بالاعتذار واخبرتها بأن الممرضة هي التي طلبت مني بالدخول لغرفة الكشف مباشرة ، حينها حاولت الاسراع بالخروج ،،،لكن فجأة صرخت الدكتورة منى النصاري في وجهي وطلبت مني الخروج من غرفة الكشف بطريقة غير لائقة. هل هذا تصرف لائق لدكتورة مع مريض؟؟ نرجوا منكم رد في اسرع وقت وشكراً |
تم التواصل مع المراجع عادل عنبر اليوم تاريخ 9/1/2023 و تم إبلاغه بان الدكتورة ابلغتنا بعدم رفع صوتها على المريضو انما كان بسبب ارتفاع نبرة الصوت بسبب الماسك و لكن ابلغنا المراجع بانه نبرة صوتها كانت حادة و تم إبلاغه بان سيتم التأكيد على الطبيبة و لفت نظرها الي عدم رفع الصوت على المراجع خصوصا بعد استئذانه للدخول و ابدينا اسفنا للحادثة و ابلغنا المريض بعدم تكرارها فيالمرات القادمة |
SABKAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-43088 | 1/9/2023 12:00:00 AM | 1/9/2023 2:18:41 PM | 1/9/2023 12:00:00 AM | |||||
4045 | Alshifa Abdulla | 930504992 | 97339218818 | السلام عليكم ورحمة الله وبركاته بالنسبة للشكوى السابقة رقم 2356295091 أردت الإضافة هنا بسبب امتلاء الشكوى السابقة بعد ان تم تأخيري على موعدي وذهبت لموظفة الاستقبال لتحويلي على دكتورة أخرى بسبب عدم قدرتي على التأخر اكثر من ذلك بسبب الظروف التي اوضحتها لهم موظفة الاستقبال أبدت عدم التعاون و كانت دكتورة أخرى واقفة بجانبها ( د صابرين علي معتوق ) تدخلت في الموضوع بأسلوب سيء ولم تكتفي بذلك بل قامت بإحضار الشرطة لي الى داخل المركز مع العلم انني لم أكن اتحدث معاها اساسا بل كنت اتحدث مع موظفة الاستقبال ولم يكن لدي موعد معها اصلا فما سوء المعاملة هذه مع المرضى (وخصوصا اني امرأة حامل في أول شهور الحمل) ؟؟!! هل هذا من اخلاقيات الطبيب؟ انهم لم يكتفوا بسوء المعاملة وعدم التعاون فقط بل احضروا لي الشرطة إلى داخل المركز!!! هل طلبي بإدخالي على الدكتورة في وقت موعدي يعتبر جريمة يتوجب احضار الشرطة !!! اطالب بمحاسبة المركز وخصوصا موظفة الاستقبال والدكتورة التي كانت بجانبها (د صابرين علي معتوق) على سوء المعاملة وعدم التعاون واحملهم المسؤولية كاملة ان تدهورت صحتي او صحة الجنين بسبب سوء معاملتهم |
تم التواصل مع العميل من قبل نائب رئيس الخدمات الطبية والاستفسار عن الحادثة كاملة، وتم التواصل مع الطبيبة المعنية ولفت نظرها. |
HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-52154 | 1/3/2023 12:00:00 AM | 1/9/2023 2:37:32 PM | 1/9/2023 12:00:00 AM | ||||||
4046 | Saleh Hashim | 810003619 | 97336519222 | alqamar10@hotmail.com | I had brilliant experience today and I would like to thank the doctor for her care along with the crew the two receptionist, and all nurses who work to gather to to make wow experience for me. Thanks again and I hope this experience stay the same and better |
عميلنا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم.. ونؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع، نشكر مقترحك الذي يرمي الى توجيه الشكر والعرفان الى الطاقم الطبي بمركز الشيخ جابر الأحمد الصباح، شاكرين ثقتكم بخدماتنا وتواصلكم معنا عبر برنامج تواصل |
SJC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-26693 | 1/9/2023 12:00:00 AM | 1/9/2023 2:54:22 PM | 1/9/2023 12:00:00 AM | ||||||
4047 | hassan | 34543479 | the dr was in room 3 dr Ahmed moosa he was calling patient and there was no body and i went to ask the dr was disrspecting |
تم الاتصال عدة مرات من قبل رئيس الاطباء ولا يوجد رد |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-43707 | 11/12/2022 12:00:00 AM | 1/10/2023 8:09:55 AM | 12/13/2022 12:00:00 AM | |||||||
4048 | H. ahmed | 3880855 | لا يوجد ملاحظات . جميع الاقسام تقوم بمهامهابكل كفاءة. قسم الجروح محمد جوهر |
تم الاتصال بالمراجع وشكره |
YAE | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-77066 | 11/15/2022 12:00:00 AM | 1/10/2023 8:18:15 AM | 12/13/2022 12:00:00 AM | ||||||||
4049 | هشام راشد الصقر | 37773877 | خدمة الرعاية بالجروح والتطبيب جدا ممتازة وبالاخص الاخ محمد عيسى وجميع العاملين ونتمنى الدعم والتطوير لهذا القسم والتطوير لهذا الموظف المجتهد والمهتم بكل ما يفيد المرضى |
تم التواصل مع المريض وتم ثناءه على الملاحظة المذكورة في الاستمارة متمنيين دوام التوفيق في خدمة المريض |
YAE | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-30948 | 9/18/2022 12:00:00 AM | 1/10/2023 9:37:12 AM | 9/25/2022 12:00:00 AM | ||||||||
4050 | حنان احمد حمود السخي | 631201955 | 36212346 | دكتور مصطفى بدير له الشكر الجزيل على حسن علاجه فقد اتقن مهمته وعلى المستوى وقسم التمريض والسجلات لهما الشكر مستواهم ممتاز ولا داعي تضع هذه الخانه |
HKC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-01-16483 | 1/7/2023 12:00:00 AM | 1/10/2023 8:32:11 AM | 1/9/2023 12:00:00 AM | ||||||||
4051 | ابراهيم علي شعبان | 39463573 | من خلال زياراتي المتكرره للقسم تبين ان الجميع من الموظفين والموظات يستحقون التقدير على حسن معاملتهم ولكن هناك ممرض اشيد له بالتقدير والثناء على عملة وهو محمد جوهر ولا انسى ان اقدم الشكر الى القائمين والمسؤولين على القسم حيث انها ترحب بمن لديه اي استفسار عن القسم وعن سير العمل |
تم التواصل مع المريض وتم ثناءه على الملاحظة المذكورة في الاستمارة متمنيين دوام التوفيق في خدمة المريض |
YAE | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-83405 | 9/18/2022 12:00:00 AM | 1/10/2023 9:35:32 AM | 9/25/2022 12:00:00 AM | ||||||||
4052 | محمد الشعلة | 650105508 | 97339002288 | mohd.alshoala@gmail.com | أفيدكم علما أن ابنتي مريم تعاني من حالة صحية حرجة منذ سنة ونصف وبعد عرضها على مركز انجنير الصحي تم تحويلها إلى مجمع السلمانية الطبي بغرض إجراء عملية جراحية وذلك لصعوبة التنفس والآلام الشديدة التي تعاني منها ، وقد تم إعطاؤنا موعد لإجراء العملية بتاريخ 2023/5/29 وذلك متأخر جدا ويصعب على المريضة تحمل الحالة لحين الموعد المذكور فيرجى من حضرتكم منحنا أقرب موعد لإجراء العملية . وتفضلوا بقبول فائق الشكر والتقدير |
تم التواصل مع العميل واعطائة موعد اخر بتاريخ 14/3/2023 كما اخبارة بأنه يستطيع مراجعة الطبيبه لمعاينة الطفلة مرة اخرى لتحدد ان كانت حالتها تستدعي تحويلها كحالات المستعجلة ام لا |
YAE | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-80459 | 1/9/2023 12:00:00 AM | 1/10/2023 8:44:55 AM | 1/10/2023 12:00:00 AM | |||||
4053 | لا يوجد اسم | 38125127 | no X ray gowns used in the dental department for ret- family hestory of cancer |
تم محاولة الاتصال بالمريض ولكن الرقم الموجود خطأ |
YAE | Administrative | Complaint | Service Quality | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-29163 | 9/16/2022 12:00:00 AM | 1/10/2023 9:30:45 AM | 9/28/2022 12:00:00 AM | |||||||
4054 | لا يوجد | 33631775 | قسم الاسنان طفلي يتعالج علاج عصب وفي كل مره يأخذ اشعه داخل العياده بدون واقي الاشعه مع العلم تم اخذ اشعه بانورامية في قسم الاشعه لا يوجد او عدم استخدام واقي الاشعه عند اخذ الاشعه بقسم عيادة الاسنان |
تم محاولة الاتصال بالمريض من قبل قسم الاسنان ولكن الرقم مقطوع |
YAE | Administrative | Complaint | Service Quality | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-67054 | 8/7/2022 12:00:00 AM | 1/10/2023 9:33:42 AM | 9/28/2022 12:00:00 AM | |||||||
4055 | زينب ترابي | 33400203 | طبيب غرفة 4 جميل لم يتم تشخيص حالة الطفلة المريضة قم بالتحويل الى غرفة 15 دكتور صابر فتم فحص الطفل |
تم التنويه الطبيب بذلك |
YAE | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-22331 | 8/7/2022 12:00:00 AM | 1/10/2023 9:02:20 AM | 8/14/2022 12:00:00 AM | |||||||
4056 | samer | 33213040 | pharmacy should need more staff - very slow there is only one person is working in pharmacy and some time two only 30 to 40 peaple are waiting but no one bothar |
قسم الصيدلية لم يتواصل مع المراجع وافادتنا بالرد |
YAE | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-54843 | 8/25/2022 12:00:00 AM | 1/10/2023 9:09:03 AM | 11/17/2022 12:00:00 AM | |||||||
4057 | شيماء غريب | 33456882 | بغيت تطوير في قسم التصنيف ووقت لنداء المريض يعني انا كل مرة اجي لازم تأخير حتى لو كنت تعبانه حدي الشياب ما يمشون بسرعه يقولون لهم لازم بعد ذي الوقت يعني قضيت فلوسي كله على الخاص تأخير من قسم التصنيف والدكاترة ان كل ما ادش على دكتور ما يعطيني الدواء الصح بس بندول ومغذي بغيت حل ياليت يوصل صوتي لكم وتتصلون لي وشكرا
|
تم الاتصال بالمريضة وتنويه الأطباء بأهمية الفحص الطبي للمراجعين |
YAE | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-03624 | 9/10/2022 12:00:00 AM | 1/10/2023 9:20:01 AM | 9/15/2022 12:00:00 AM | |||||||
4058 | شيماء غريب | 33456882 | بغيت تطوير في قسم التصنيف ووقت لنداء المريض يعني انا كل مرة اجي لازم تأخير حتى لو كنت تعبانه حدي الشياب ما يمشون بسرعه يقولون لهم لازم بعد ذي الوقت يعني قضيت فلوسي كله على الخاص تأخير من قسم التصنيف والدكاترة ان كل ما ادش على دكتور ما يعطيني الدواء الصح بس بندول ومغذي بغيت حل ياليت يوصل صوتي لكم وتتصلون لي وشكرا |
تم التواصل مع المريض وتم اخبارها بانه سيتم تعديل نظام التصنيف في القريب العاجل |
YAE | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-55768 | 9/10/2022 12:00:00 AM | 1/10/2023 9:22:30 AM | 9/15/2022 12:00:00 AM | |||||||
4059 | Denis Lutaaya | 920162118 | 36499927 | denislutaaya14@gmail.com | Happy 2023, I wanted to express my sincere appreciation for the cleanliness and professionalism that I have experienced at your facility. The attention to detail in maintaining a sanitary environment is greatly appreciated, especially in light of the current [pandemic /health crisis]. Additionally, I'm always impressed by the professionalism of the staff at the health centre. From the Genesis entrance of the health centre , I'm always greeted with kindness and respect, kudos to the security team. The medical professionals I interacted with in 2022 were knowledgeable, compassionate, and thorough in their care, well-done big to them. Overall, my experience at the health centre was top-notch and I am grateful for the high level of service that I received. Thank you for all that you do to promote the health and well-being of your patients. The atmosphere was only CREAM and GOLD.
I wish I can do more to show you guys how my inner feelings are , about your services. I would have done so. Please MARK MY WORDS : YOU ARE THE BEST EVER YEAR 2023.
Thanks. |
تم التواصل مع المراجع و شكره و تقديره على كلماته المحفزة و المعبرة عن سعادته و راحته في التعامل مع جميع طاقم مركز ابن سينا الصحي و الطلب منه ابداء رايه المستمر لتطوير الخدمات الطبيه المقدمة للمرضى |
ISC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Social Media | 10859 | 10859 | 23-01-46660 | 1/10/2023 12:00:00 AM | 1/10/2023 9:36:07 AM | 1/10/2023 12:00:00 AM | ||||||
4060 | سارة الحواج | 33932811 | قسم السجلات بنت سمرة غير لائقة واسلوبها غير لائق سوف اقدم عليها شكوى جنائية كلمتني بشكل وقح وقامت باستهزاء في مرضى ولم تقول اسمها ويرجى اتخاذ اجراء ضدها |
تم التواصل مع المريضه وتم ايضاح لها نظام المواعيد وطريقة التصنيف المتبعه ولاكنها كانت غير راضية عن تعامل الموظفة في حين ان زملاء الموظفة شهدو لها انها لم تخطأ بحقها |
YAE | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-80631 | 10/11/2022 12:00:00 AM | 1/10/2023 9:43:25 AM | 10/18/2022 12:00:00 AM | |||||||
4061 | حبيب | 33222141 | غرفة التصنيف موظف اجنبي الحمامات غير نظيفة ومليئة بالاوساخ ويوجد بول على الارض وهذا الوضع غير صحي |
تم التواصل مع مقدم الشكوى و اخذ المعلومات و توضيح بأن المريضة تم تصنيفها الون الأصفر (الفرز المستعجل) و تم حل سوء الفهم |
YAE | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-92686 | 10/9/2022 12:00:00 AM | 1/10/2023 9:58:42 AM | 10/23/2022 12:00:00 AM | |||||||
4062 | حبيب | 33222141 | غرفة التصنيف موظف اجنبي الحمامات غير نظيفة ومليئة بالاوساخ ويوجد بول على الارض وهذا الوضع غير صحي |
تم التواصل مع المراجع واخذ ملاحظاته وتم التنويه على المنظفين واخبار مسؤول التنظيفات |
YAE | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-14633 | 9/9/2022 12:00:00 AM | 1/10/2023 10:01:42 AM | 10/23/2022 12:00:00 AM | |||||||
4063 | روان حسام | 33764424 |
مسوية عملية في رجولي وجاية المستشفى الساعه 10:00 الى الساعه 11 قاعدة انتظر ينادوني الطوارئ . مستشفى حكومي و 24 ساعه ليش اذا ما نقدر نجي وندش على دكتور دايركت. ولا مره جيت وحصلت معاملة زينه |
تم التواصل مع المريضة وشرح نظام المواعيد والحالات الطارئة وحل الموضوع وانهائه |
YAE | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-50899 | 10/22/2022 12:00:00 AM | 1/10/2023 10:19:02 AM | 11/10/2022 12:00:00 AM | |||||||
4064 | فاطمة ابراهيم | 34041649 | قذارة الحمام جدا جدا |
تم التواصل مع المراجعه واخذ ملاحظاتها بعين الاعتبار وتم التنويه على المنظفين وتوجيههم |
YAE | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-15644 | 10/27/2022 12:00:00 AM | 1/10/2023 10:22:06 AM | 11/10/2022 12:00:00 AM | |||||||
4065 | ابرار | 33385113 | الدكتور فتح الباب يتعامل بشكل سيء وهل يعقل البحريني ينهان في بلده |
تم الاتصال بالمريضة وتنويه الطبيب |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-01-12275 | 10/10/2022 12:00:00 AM | 1/10/2023 10:28:06 AM | 10/20/2022 12:00:00 AM | |||||||
4066 | essa alhamad | 911201599 | 97366676272 | essajamal77@gmail.com | اسمي : عيسى جمال راشد الحمد رقمي الشخصي : ٩١١٢٠١٥٩٩ أرقام التواصل: ٦٦٦٧٦٢٧٢ الرقم الثاني : ٣٣١٥٩٥٢٣ الموقع : مركز مدينة حمد الصحي دوار الثالث أسم الدكتوره المبلغ فيها : فاطمة عبدالله أرجوووووووو رجاء خاص من الجهات المختصهأتخاذ الازم الموضوع كالاتي : ذهبت الى المستشفى قبل الوقت واتنضرت دوري بعدها لم يتم استدعائي من قبل الدكتوره فذهبت الليها بعدها تفاجئت بأنها تقول اني تم استدعائي فقلت لها لم اسمع اسمي للمعلومة ( أنها لم تستدعيني تفاجئت بأنها تقولي اني كذاب وقالت لي اخرج من هنا وقلت لها لماذا لا تعالجيني وبعدها تفاجئت بالاتصال بأمن المستشفى وقلت أطلع برع أنت كذاب واخبرت الامن بالغة الاجنبيه امسك ومن ايده واخرجه من للمعلومة كلمته بالاجنبي وهو ليس اجنبي وانا شخصيا اقهم اللغة الاجنبيه كلمته باللغة الاجنببه عشان انا لا افهم لكني اعرف الللغة الاجنبيه والحارس ليس اجنبي ( عربي القصد عشان لم افهم الاهانة رجااااااااااااااااااء الاتصال بي واتخاذ الازم |
تم التواصل مع المراجع بخصوص الشكوى المقدمه على الطبيبة وتم توضح آلية المناداة على حسب المواعيد، حيث ان التأخير على مناداة المريض بعد الوقت المحدد وارد لاسباب متعدده تخص المراجعين المسجلين لدى الطبيب، حيث ان ادارة المركز تسعى لحصول جميع المرضى والمراجعين على الخدمات بالجودة المطلوبه وجعلها من اولوياتها. |
HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-14626 | 1/10/2023 12:00:00 AM | 1/11/2023 10:38:56 AM | 1/11/2023 12:00:00 AM | |||||
4067 | Mahmood | 910904693 | 97337378383 | mahmood.alaraibi@gmail.com | I took my daughter yesterday to the GP “Jidhafs” and her fever was 40 Degrees +! And the doctor refused to give her IV as normal saline and paracetamol. Then gave her antibiotics and when we went to the receptionist area to get the prescription from the pharmacy they said it was no prescribed and the Ibrufen isn’t available. And that this treatment is enough! We have been trying all day to decrease or break the fever! My daughter is only 4 years old and she is refusing to take medication orally… That leads us to this second as I write this complaint. When we just walked right in. The lady in the reception said it out loud we will not give her ”Normal Saline”. And this is final! What kind of doctors or nurses are they?! Now I am taking her to a private hospital, because this is shameful and humiliating and very inhumane in all aspects. I really request those inconsiderate staff to be held accountable for their behavior and actions. |
السلام عليكم ورحمة الله وبركاته وردا على الشكوى المقدمة من قبل السيد محمود العريبي 9101904693 عبر برنامج تواصل نود ان نحيطكم علما بانني قمت بالاتصال بالرقم المذكور في الشكوى 5 مرات بتاريخ 10 من هذا الشهر للاطلاع على تفاصيل حالة المريضة ( ابنته ) حيث انه لم يتم ذكر اسمها في الشكوى او اسم الطبيب المعني الا انه لم يتم الرد على الاتصال لذا قمت بالاتصال اليوم ولم يتم الرد على الاتصال أيضا هذا ما لزم مع خالص شكري وتقديري على متابعتكم المستمرة د فاطمة حسن الحرز 39015559 |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-59891 | 1/10/2023 12:00:00 AM | 1/11/2023 1:49:26 PM | 1/11/2023 12:00:00 AM | |||||
4068 | Ali Kayed | 871009412 | 97333311371 | alikayed0@gmail.com | السلام عليكم ورحمه الله وبركاته تحيه طيبه وبعد انا علي حسين كايد اعاني من صدفية شديد وصدفية المفاصل واتلقى العلاج حاليا في مستشفى الملك حمد الجامعي بالطب الخاص. العلاج الحالي هو حبوب apremilast ولكن جسمي بدأ بمقاومة الدواء بحيث تسوء حالتي الصحيه يوما بعد يوم. احتاج علاج بديل وحسب طبيبي الخاص سوف يكون علاج بيولوجي وهو مكلف لهذا التجئت للمركز الصحي ليتم تحويلي على مستشفى السلمانيه. اقرب موعد كان بتاريخ ٧ فبراير ولكن حالتي الصحيه لا تتحمل التاجيل. فألتمس بكم بأمل تقديم موعدي في السلمانيه الطبي لتفادي تدهور صحتي. بالمرفقات موعد السلمانيه |
تم التواصل مع المريض وإيضاح الإجراء اللازم، حيث أنه تم حجز أقرب موعد في السلمانية متاح من قِبل المركز ، ويمكن للمريض مراجعة قسم علاقات المرضى لأخذ موعد أقرب من ذلك |
JHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-30538 | 1/11/2023 12:00:00 AM | 1/12/2023 7:50:28 AM | 1/12/2023 12:00:00 AM | |||||
4069 | Sayedmaitham Almeshal | 990205142 | 97337765633 | سلام عليكم تحية طيبة وبعد….. الى: رئيس مجلس الادارة في مركز سترة الصحي في المراكز الرعاية الصحية الاولية في(وزارة الصحة) يحزنني ان اتقدم بهذا الشكوى ، بحيث توجهت بولدي ( السيد حيدر ميثم حسين شبر علي المشعل) صاحب الرقم السكاني 210602074 الى قسم التسجيل في حصلت على موعد متاخر فقمت بتسجيل فتوجهت بطفل مباشرة الى قسم التمريض الى تصنيف حالة الطفل فقامت الممرضة بتصنيف الطفل الى المستوى الرابع على حسب ما تم نشره في منصات الوزارة وعلى المنشورات الموجودة في المركز يدخل خلال ساعة من وقت التصنيف علما بنا تم التصنيف ورجعت الى قسم التسجيل الساعة ١٠ وربع الى تدخيل تصنيف الى الدكتورة وقمت بمراجعه التمريض مره ثانيه لكي يقومو بتواصل مع الدكتورة علما بان الدكتورة هي (الاء حسن) غرفة ١٢ علما ان دخلنا على الدكتورة في تمام الساعة ١١:٣٠ اي ما يقارب الساعة وربع |
تم عمل اللازم والاتصال بوالد المريض وشرح له الموضوع والاستعداد لخدمة المراجعين كرئيس مجلس ادارة وطاقم طبي وتم تنبيه الطبيبة على ضرورة مراعاة الوقت اللازم للاستشارة على حسب التصنيف الكندي وخاصة للأطفال |
SHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-38854 | 1/12/2023 12:00:00 AM | 1/12/2023 8:46:47 AM | 1/12/2023 12:00:00 AM | ||||||
4070 | Zahra Anwar Anwar | 880601256 | 97333359220 | zuhoor88@hotmail.com | رفقًا بالمرضى يا أطباء مركز البديع المريض لا يستطيع الانتظار أكثر من ساعة من اجل الدخول لمدة دقيقة على الطبيب هل يعقل ان المريض و هو في حالة حرجة يستطيع الانتظار كل هذا الوقت و في الأخير يقوم الطبيب بالصراخ عليه و هو تعبان لماذا كل هذا فالأمر لا يستدعي كل ذلك من المسؤول عن كل هذا عندما احضر الى المركز و تقول ليي الموظفة موعدك عند دكتورة فاطمة مبارك غرفة ٣ ثم اذهب و انتظر ساعة كاملة و عندما لم استطع الانتظار اخبرت الدكتورة اني لا استطيع الانتظار اكثر من التعب و اذا بها تخبرني ان موعدي ليس الآن و انما بعد نص ساعة فلماذا لم يخبروني ان موعدي يحتاج كل هذا الوقت و تبدأ بالصراخ و لا استطيع ان أأخذك الآن و أنا متعبة جدًا من الترجيع و اللوعة و الدورة كيف للمريض ان يحتمل كل هذا فالمريض ليس لديه المال لكي يذهب للخاص هل يعقل أن يقضي يومه بالكامل في المركز من اجل العلاج الرجاء النظر في هذه الامور و اطالب الدكتورة بالاعتذار لان الاخلاق اهم من العلاج و لكم جزيل الشكر |
تم التواصل مع مقدمة الشكويى وتوضيح سوء الفهم والتاكيد على اهمية وعي المراجع على معرفة وقت المراجعة عند الطبيب وتفهم انه قد يكون هناك حالات طارئة قد تؤخر من موعد الدخول للطبيب و تفهت الاخت العزبزة الموضوع براحبة الصدر وشكرت جهود الاطباء كم اننا كمركز البديع الصحي شكرناها لتفهمها الواسع للحدث ونتمنى لها الصحة والعافية . |
BHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-71352 | 1/12/2023 12:00:00 AM | 1/12/2023 10:29:14 AM | 1/12/2023 12:00:00 AM | |||||
4071 | Mohamed Ghayeb | 960801251 | 97333328838 | mohd.ghayeb@gmail.com | لقد ذهبت الى مركز جابر الصحي و كان هناك مريض مصاب بالكورونا بين المرضى و لم يتم ابعاده. كما تم اعطاء ابني موعد الساعة 11:05 صباحا للغرفة رقم 7 مع الدكتورة زينب حبيب و للأسف الشديد لم نسمع أي نداء لمريض من هذه الغرفة و جميع المرضى يدخلون للغرفة من غير نداء!، توجهت لقسم الاستقبال لطلب تغيير الغرفة و لكن لم يتم التجاوب مع طلبي بحجة ان الموعد قد اتى وقته!! |
تم مراجعة الملف الالكتروني و التواصل مع الطبيبة حيث بينت انها تحرص دائما على الالتزام بمواعيد المرضى و ان خلال ذلك اليوم كانت متواجدة طوال الوقت في الغرفة ( ولم يتسنى لها اخذ استراحة) وان سبب التأخر في مواعيدها ان كان لديها مريض من فئة المسنين استدعى وقت اطول للكشف عليه و عمل اشعة و بعض التحاليل ومما استدعى تردده على الغرفة اكثر من مرة و مريض اخر لكشف المدرسة مما يأخذ وقت اطول في الكشف وهذا كان سبب الرئيسي في التاخير في مواعيدها. واذ نشكر السيد محمد غايب على ملاحظاته و اننا تلتمس العذر من التأخير و لكن كانت لاسباب خارجة عن ارادة الطبيبة , و هذا يحدث احيانا حيث ان بعض المرضى تستدعي حالتهم وقت اطول في الكشف و التشخيص . واننا كأدارة مركز الشيخ جابر الصحي تم تحويل جميع الملاحظات الذكورة في الشكوى الى الطبيبة المعنية و اننا دائما نحث اطبائنا على الالتزام بالوقت و تقديم افضل الخدمات لعملائنا الاعزاء. |
SJC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-36757 | 1/12/2023 12:00:00 AM | 1/15/2023 8:30:02 AM | 1/15/2023 12:00:00 AM | |||||
4072 | محمد الفردان | 720804043 | 39607006 | يشكو الطبيبة كريمة التي كانت مناوبة في تمام الساعة الثالثة والربع مساءا في غرفة رقم 1 بيوم السبت الموافق 7 يناير- 2023 ، حيث ذهب الى المركز المذكور مصطحبا ابنه المصاب علي محمد علي الفردان ورقمه الشخصي 200605356 متأثرا من جروح في انحاء جسمه بسبب خربشة القطة له ، ولكن واجهته بعض الصعوبات في علاج ابنه و صار بينه وبين الطبيبة المذكورة مشادة كلامية بسبب التأخير وطول الانتظار وتبديل ارقام الغرف لأكثر من مرة ويطلب التواصل معه بصورة عاجلة. |
التاكيد على السجلات اخبار المريض بالوقت المحدد للموعد والالتزام به الا اذا كان حاله طارئه .
تم الحديث مع الطبيبه وتوجيهها بالنسبه للمشاده الكلاميه. |
JHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 21272 | 21272 | 23-01-22265 | 1/12/2023 12:00:00 AM | 1/15/2023 8:53:14 AM | 1/12/2023 12:00:00 AM | ||||||
4073 | Fatma Ashoor | 33177422 | أتمنى توفر عدد من الصيادلة مناسب لعدد المرضى للأسف يوجد صيدلانية واحدة مع كثرة المرضى |
تم التواصل مع المراجعة وافادت انها انتظرت لفترة طويلة بسبب زحمة المرضى ووجود موظفة واحدة .. تم الايضاح لها انه هذه فترة موقته فهي فترة تبديل الاوقات لنوبة الثانية وان الموظفه الاخرى تواجدت في الساعه الرابعه وابدت المراجعة تفهمها وانها رفعت الشكوى لايجاد حل لهذه الفترة اللتي يتجمع فيها المرضى ويزداد فيها ضغط العمل. |
KHC | Administrative | Suggestion | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-01-56534 | 1/9/2023 12:00:00 AM | 1/16/2023 3:06:38 PM | 1/12/2023 12:00:00 AM | ||||||||
4074 | Mahmood | 910904693 | 97337378383 | mahmood.alaraibi@gmail.com | I took my daughter yesterday to the GP “Jidhafs” and her fever was 40 Degrees +! And the doctor refused to give her IV as normal saline and paracetamol. Then gave her antibiotics and when we went to the receptionist area to get the prescription from the pharmacy they said it was no prescribed and the Ibrufen isn’t available. And that this treatment is enough! We have been trying all day to decrease or break the fever! My daughter is only 4 years old and she is refusing to take medication orally… That leads us to this second as I write this complaint. When we just walked right in. The lady in the reception said it out loud we will not give her ”Normal Saline”. And this is final! What kind of doctors or nurses are they?! Now I am taking her to a private hospital, because this is shameful and humiliating and very inhumane in all aspects. I really request those inconsiderate staff to be held accountable for their behavior and actions. |
تم التواصل مع المراجع واخباره بالألية المتبعة في العلاج , كما تم التواصل مع الطبيبة وتنبيهها. |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-52392 | 1/12/2023 12:00:00 AM | 1/15/2023 12:55:18 PM | 1/15/2023 12:00:00 AM | |||||
4075 | هشام الاسكافي | 800203070 | 97339898531 | في نفس هاده اليوم وانا موجود في مستشفى الشيخ جابر الصباح كان ولدي مريض ومرتفع حرارته حضرة المستشفى في ساعه ١٠٤٥ صباحا وعيوني موعد في ١٢٢٠ عصرا فا اخبرة موظف الاستقبال انه ولدي مرتفعه حرارته قالت الي روح تمريض في تمريض تم فحص ولدي وتضح انه حرارته ٣٩٠٣ اتصلو في دكتور اتضح من ساعه ١٠٤٥ صباحا جميع الدكاتره ياخذون بريك حق ريوق ويرجعون بعد الساعه ١٢ السوال من حق جميع الأطباء ان ياخدو وقت راحه ولكن ليس من حقهم جميعا في وقت واحد ودلك ممكن اتكون في حالات حرجه او مريض يحتاج اليه سرعه في تشخيص وهادي مو اوال مره تحصل معي الرجاء من وزراة الصحه وضح حل لماده الموضوع فهو يمس المريض مباشرة وغير حاضري في واجهة البلد |
تم التواصل مع العميل وشرح ألية عمل المركز و مواعيد الاستراحة بالنسبة للأطباء حيث يعطى نصف ساعة يوميا كفترة اجتماع و استراحة للأطباء و تتم خلالها مناقشة امور المركز والمستجدات , ولكن في ذات الوقت من اولوياتنا المحافظة و الالتزام بمواعيد المرضى و عدم تأخير اي حالة بالأخص الطارئة و لتحقيق ذلك هناك تنسيق بين قسم الأطباء و السجلات و التمريض لضمان سير العمل و عدم التأثير على مواعيد المراجعين خلال فترة اجتماع الأطباء, ,وعند حضور اي حالة طارئة يتم توجيهها من قبل قسم السجلات مباشرة الى قسم التمريض لتصنيفها و على حسب درجة التصنيف يتم استدعاء الأطباء بالمناداة الداخلية للمركز الموصلة بكل غرف المركز الصحي او الاتصال المباشر بالطبيب وان غرفة اجتماع الأطباء متواجدة بالقرب من قسم التمريض. وبينا للعميل ان جميع ملاحظاته تؤخذ بعين الاعتبار و سيتم التنويه على الاقسام للتأكد من تطبيق سير العمل المتفق عليه خلال فترة اجتماع الأطباء. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-41345 | 1/15/2023 12:00:00 AM | 1/15/2023 1:11:41 PM | 1/15/2023 12:00:00 AM | ||||||
4076 | Zainab AlShehab | 970909667 | 97333305773 | zeynapshehab@gmail.com | السلام عليكم، أنا مريضة سكلر و اليوم الفجر أصبت بنوبة سكلر فذهبت إلى مركز جابر الصحي كي أتلقى العلاج، مع العلم لست ممن يأخذ (المورفين) بشكل دائم. تم تسجيلي على دكتور سامي سلامة، الذي لم يقم من مكانه ليتم تشخيصي، وأخبرته بأني أحتاج إلى جرعة من المورفين كي يسكن الألم الذي أمر فيه، ولكن تم الرفض من الدكتور وكتب لي إبرة منومة بدل من المورفين! لأنه يمشي على بروتوكول. وبعدها ذهبت إلى غرفة التمريض وزادت خالتي سوءًا فأخبرت الممرضة بأن تتصل للدكتور لتخبره فقالت يجب على المريض أن يذهب له أو مرافق المريض لأنه لا يكتب مورفين لأي مريض سكلر يذهب له! و عندما ذهب زوجي للتحدث معه أخبره إن لن يكتب ولن يحولني لطبيب آخر و اخبره زوجي إذا زادت حالتي سوءًا سوف يرجع للطبيب فقال الطبيب لا ترجع!! أتمنى أن تنظروا في حال مرضى السكلر، ف المراكز الصحية هي الأسهل والأقرب والأسرع من مستشفى السلمانية. |
ومن جهتنا كأدارة مركز الشيخ جابر تم الاتصال مرة اخرى بالعميل و اخبارها برد الطبيب وان اعطاء الابر و الادوية خاضعة الى تقييم الطبيب للحالة و اننا قمنا بتوجيه جميع الملاحظات الواردة في الشكوى الى الطبيب المعني و نحرص على حث جميع الاطباء باتباع البروتوكول الطبي للتعامل مع جميع مرضى فقر الدم المنجلي و ذللك حفاظا على سلامتهم و حرصا على تقديم افضل الخدمات لمرتادين مركز الشيخ جابر الصحي. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-18134 | 1/12/2023 12:00:00 AM | 1/15/2023 1:19:56 PM | 1/15/2023 12:00:00 AM | |||||
4077 | لا يوجد | لا يوجد | لا يوجد | تطوير قسم الصيدلية، هناك الكثير من المرضى يتاخرون لكي يستلمون الادوية ! يوجد الكثر من التاخير الصيدلية وتوفير المزيد من الباركات |
لا يوجد رقم اتصال لمقدم المقترح لنتمكن من التواصل معه، حيث أننا نتظلع في المشاريع القادمة لزيادة عدد المواقف للمرضى |
BHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-01-71792 | 1/15/2023 12:00:00 AM | 1/16/2023 9:59:01 AM | 1/16/2023 12:00:00 AM | |||||||
4078 | حسين علي منصور | لا يوجد | 33771692 | مشكلة الصيديلة تقف لوقت طويل للحصول على الدواء، هناك صيدلانية واحدة او اثنتين بالكثير ويحصل انتظار طويل. متمنيين الحصول على حل للتاخير |
تم التواصل مع المريض من قبل مسؤول قسم الصديلية |
BHC | Administrative | Enquiry | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-01-65213 | 12/4/2022 12:00:00 AM | 1/16/2023 10:02:15 AM | 12/7/2022 12:00:00 AM | |||||||
4079 | لا يوجد | لا يوجد | لا يوجد | قسم الصديلية جدا جدا سيء لدرجة المريض يترك الدواء ولا يعد فأين يذهب الدواء ؟! |
لا يوجد رقم اتصال للتواصل مع مقدم الشكوى |
BHC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-01-04365 | 1/15/2023 12:00:00 AM | 1/16/2023 10:04:42 AM | 1/16/2023 12:00:00 AM | ||||||
4080 | لا يوجد | لا يوجد | لا يوجد | لا يوجد |
BHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-01-35461 | 1/15/2023 12:00:00 AM | 1/16/2023 10:06:45 AM | 1/16/2023 12:00:00 AM | ||||||||
4081 | لا يوجد | لا يوجد | لا يوجد | نقص حاد في موظفين الاستقبال مما يراكم المراجعين لمجرد تسجيل المواعيد |
لا يوجد رقم تواصل لمقدم الشكوى |
BHC | Administrative | Enquiry | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-01-39220 | 1/15/2023 12:00:00 AM | 1/16/2023 10:08:30 AM | 1/17/2023 12:00:00 AM | |||||||
4082 | عادل المرزوق | لا يوجد | 33995598 | بالنسبة للصيدلية عدد الكونتر ثلاثة ولكن الموظفين يا واحد او اثنين
يجب زيادة الكونتر وتكبير المكان |
تم الاتصال بمقدم الشكوى من قبل مسؤول قسم الصيدلية |
BHC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-01-61310 | 11/30/2022 12:00:00 AM | 1/16/2023 10:10:52 AM | 12/3/2022 12:00:00 AM | |||||||
4083 | لا يوجد | لا يوجد | لا يوجد | بطء شديد في قسم الصيدلية والموظفة وحدة |
تم الاتصال بمقدم الشكوى من قبل مسؤول قسم الصيدلية |
BHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-01-44778 | 1/15/2023 12:00:00 AM | 1/16/2023 10:12:43 AM | 1/16/2023 12:00:00 AM | ||||||
4084 | لا يوجد | لا يوجد | لا يوجد | يجب زيادة عدد موظفين الاستقبال لتفادي تاخير المرضى فوق الساعتين لاخذ موعد لطفل يجب تطعيمه تاخر الطبيبة والسبب هو سوالفها مع زميلاتها في الغرفة ، دكتورة فاطمة القيم |
لا يوجد رقم تواصل لمقدم الشكوى وقد تم عرض الشكوى على مسؤول الاطباء |
BHC | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-01-53039 | 11/28/2022 12:00:00 AM | 1/16/2023 10:26:09 AM | 11/30/2022 12:00:00 AM | ||||||
4085 | جميل عبدالكريم | لا يوجد | 39072090 | الصيدلية بحاجة إلى توسعة انقطاع المركز في ايام الاجازة |
تم الاتصال بمقدم الشكوى وشرح الية عمل المراكز الـ 24 في المنطقة وانها تعد مراكز مهيئة للعمل في ايام العطل الرسمية كما تم شكر المقترح المقدم من قبله بخصوص توسعة قسم الصيدلية وانها من المشاريع المستقبلية للمركز |
BHC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-01-83014 | 12/15/2022 12:00:00 AM | 1/16/2023 10:29:19 AM | 12/21/2022 12:00:00 AM | |||||||
4086 | لا يوجد | لا يوجد | لا يوجد | يرجى توفير مواقف سيارات لاصحاب الاعاقة وذوي الهمم علماً لا توجد مواقف خاصة لهم |
يتم العمل في تخصيص موقف لذوي الهمم حيث أن الموقف السابق اصبح بعد توسعة قسم التمريض لا يتناسب لتحويله إلى موقف خاص بذوي الهمم |
BHC | Administrative | Enquiry | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-01-04230 | 1/15/2023 12:00:00 AM | 1/16/2023 10:32:12 AM | 1/17/2023 12:00:00 AM | |||||||
4087 | لا يوجد | لا يوجد | لا يوحد | لا يوجد عدد كافي في بعض الاقسام وبالاخص في قسم الرعاية حيث تواجهنا لتطعيم طفل صغير بالعمر ما يقارب 3 ساعات لاجل تطعيم !! |
لا يوجد رقم تواصل في الاستمارة ، وقد تم تحويل الشكوى لمسؤول قسم الرعاية |
BHC | Administrative | Enquiry | Mother and Child Care | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-01-44035 | 1/15/2023 12:00:00 AM | 1/16/2023 10:35:14 AM | 1/17/2023 12:00:00 AM | |||||||
4088 | عبير | 36200112 | حضرت للعلاج وذهبت للمختبر في تمام الساعة 07:15 والموظفة نورة تحدثت معي بشكل غير لائق وطريقة جافة ومهينة هي لم تقوم بالغلط بالالفاظ ولكن طريقتها مهينة وجافة جدا من حيث النظرات والرد كاني ليس انسانة او مريضة. |
السلام عليكم ورحمة الله وبركاته الى الأخ علي بخصوص الشكوى المقدمة الى المختبر في تاريخ 9/1/2023 تم الاتصال بالمريضة ومعرفة المشكلة كما قالت المريضة لم تقم الموظفة بالغلط على المريظة ولكن كان مجرد شعور من قبل المريضة , تم توضيح الموقف للمريضة وتم اعلام الموضففين بضرورة التعامل مع المرضى بشكل حسن . |
SSC | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 23-01-23083 | 1/9/2023 12:00:00 AM | 1/16/2023 1:50:00 PM | 1/11/2023 12:00:00 AM | |||||||
4089 | نادر جعفر | 34344996 | جميع الموظفين على أسن معاملة وخلق رقم 1 مستواهم عللى المعاملة |
المراجع حضر لمكتب الإدارة شاكرا في جميع الموظفين من جميع الأقسام وأبدى ارتياحه للتعامل مع الجميع بدون استثناء. تم شكره مع التأكيد على أن هدف الموظفين هو تقديم خدمة متميزة للمراجعين والتمنيات باستمرار رضاه عن الخدمات. |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10231 | 10231 | 23-01-60965 | 1/16/2023 12:00:00 AM | 1/16/2023 3:18:26 PM | 1/16/2023 12:00:00 AM | ||||||||
4090 | ابتهال حسين | 33616632 | أرجو من الأطباء معاملة المرضى بإنسانية - الطبيب ملاك الرحمة وليس يتذمر واضطهاد وشكرا. تذمر الطبيبة ميعاد جعفر والاشارة لي بإصبعها ونبرات صوتها القوية عليا وتذمرها مني وأنا مريضة حضرت للعلاج وليس لتسوء حالتي الصحية والنفسية والمعنوية. كانت مشغولة بهاتفها النقال. |
تم الاتصال بالمراجعة ولم ترد على الهاتف. أفاد الطبيب المسؤول أن المراجعة راجعته في نفس يوم الشكوى طالبة إجازة مرضية من الطبيبة ميعاد التي رفضت اعطائها الاجازة بسبب كثرة اجازاتها المرضية وهو ما أكده الطبيب المسؤول وقد تم عمل اللازم في نفس اليوم واعطائها الاجازة المرضية. |
KHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-01-86440 | 1/11/2023 12:00:00 AM | 3/29/2023 10:35:34 AM | 1/16/2023 12:00:00 AM | |||||||
4091 | Najes Madan | 820404799 | 97339983222 | narjesmadan3003@gmail.com | سلام عليكم افيدكم علما انه بتاريخ ١٣ يناير يوم الجمعه وتحديدا عن الساعه ٩وثلث مساء" جلبت ابنتي خوله البالغه خمس سنوات الى مركز انجينر الصحي وقد تم تصينفها من حالات الطوراىء لان حرارتها تبلغ ٣٨.٦ وعندما دخلت عن الدكتور ابلغ عن حالتي ابنتي بدا التذمر وانها لديه ما يفوق الخمسين مريض هل يعقل ان يكون طبيب بهذي الاخلاقيات وحسب التنصيف البطاقه الحمراء لا يتجاوز الانتظار مدة ربع ساعه ولكن انتظارنا ما يفوق ٤٥ دقيقه اي تنصيف هذا علما لم يكن هناك الا دكتورين مناوبين في هذا المستشفى هل يعقل |
تم التواصل مع العميلة من قبل رئيس الاطباء والاطمئنان على الطفلة والاستفسار عن محتوى الشكوى والشرح للعميله نظام التصنيف والانتظار |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-22461 | 1/16/2023 12:00:00 AM | 1/17/2023 9:52:46 AM | 1/16/2023 12:00:00 AM | |||||
4092 | فاطمه عبدالحسين حسن | 901001783 | 33822897 | تلقينا اتصال هاتفي من احدى المواطنات تشكو الطبيبة جمانة التي كانت تعمل في غرفة رقم 13 بمركز سترة الصحي في يوم السبت الموافق 14 يناير 2023 ، حيث ذهبت في تمام الساعة 03:15 مساء الى المذكور مصطحبة معها صديقتها المريضة فاطمه والتي كانت تشعر باللوعة والغثيان مع الترجيع بسبب مشكلة في معدتها ، وتشكو ان الدكتورة رفضت إعطاء صديقتها حقنة الفينارقن او البارفيقان وأكتفت بوصف المغذي الغذائي فقط ، حيث ان المريضة مصابة بالسكلر ايضا وتستنكر سوء معاملة الطبيبة للمريضة ورفض علاجها بالإبرة المطلوبة وعدم التعاون مع المريضة ، وبناء عليه تقدمت بهذه الشكوى تطلب التواصل معها بصورة عاجلة. |
تم التواصل مع صاحبة الشكوى فاطمة عبدالحسين 901001783 والتحقيق في الشكوى السابقة بالنظر إلى التفاصيل في الملفات الصحية تم شرح للمريضة الألية المفترض اتباعها في طريقة العلاج والبرتكول وتم تنيه الطبيبة بضرورة التواصل مع المريض شرح الألية والبرتكول العلاجي بشكل مستوفي لتكامل الاستشارة الطبية و ضمان رضى وعلاج المراجعين بصورة أمثل .تم التأكيد على الوجود كمركز صحي 24ساعه لتقديم الخدمات الصحية للمريضة وتقديم المشورات الطبية .... |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 21272 | 10866 | 23-01-35345 | 1/16/2023 12:00:00 AM | 10/22/2023 2:48:49 PM | 1/16/2023 12:00:00 AM | ||||||
4093 | Mariam Jassim | 850500206 | 97339775525 | samrah21@gmail.com | ولدي طايح ويده متعورة ويصيح من الألم وديته المركز الصحي دوار ١٧ تقولي الدكتورة نطري الدور اقول لها ولدي متعور تقول لازم بالدور مو المفروض في تقديم للحالات المستعجلة والطارئة الولد مو متحمل الألم وهي تقول نطري دوره |
السلام عليكم لقد تم الاتصال بلعميل و لقد تم تسجيل ابنها معاذ حسين على الطبيبه واعطي تنصيف اصفر من قبل التمريض و كان معاذ يبكي من الالم فضطرت الام ان تذهب الى الطبيبه و اشتكت المريضه من التعامل السيء و عند التحقق و الاتصال بالطبيبه نيفين .. انه المريض معاذ تم تسجيله على الطبيبه حنان و لكن بسبب تأخر الطبيبه لظروف طارئه تم تحويلها على الطبيبه نيفين.. لقد تم الاعتذار من المريضه |
MJK | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-55417 | 1/15/2023 12:00:00 AM | 1/18/2023 7:53:59 AM | 1/17/2023 12:00:00 AM | |||||
4094 | Abdulla Alhasan | 980507898 | 97337263697 | 3bdulla.098@gmail.com | السلام عليكم ورحمة الله وبركاته بغيت اقدم شكوى على مركز محمد جاسم كانو الصحي في مدينة حمد دوار ١٧ كنت مرافق لاهوي الصغير مريض وما في الا عيادة واحدة تستقبل والدكتورة نفسها هي مسئولة الشفت لم تلتزم بالوقت بحجة في مشكلة تتابعها وانا كمريض مب ملزم بإنتظار حل المشاكل وغير كذا لا يتم دهول المرضى له حسب وقت المريض كل من يدخل على كيفه بدون نظام واخرها ننتظر عند الصيدلية ولا يوجد احد ونحاول التواصل معهم ولكن لاتوجد اجابة طبعا ادري انه بداية شفت بس بعد مب مشكلة المرضى يتحملون التاخير من الاخر المركز من اسوء المراكز الصحية من ناحية النظام اسم مسئولة الشفت دكتورة حنان عبدالله وهي نفسها الدكتورة المعالجة |
تم التواصل مع العميل وتوضيح بأن نوبة أخر الليل يتواجد فيها طبييبن فقط و كانت الطبيبة معنية مشغولة بتحويل حالة طارئة عن طريق الاسعاف لمستشفى السلمانية حيث يحتاج التحويل الى تواصل مع طاقم المستشفى العسكري و مستفى السلمانية أما فيما يخص قسم الصيدلية فقد قامت رئيسة القسم بتوضيح أنه نوبة أخر الليل يتواجد في الصيدلية موظف واحد فقط وقد يكون الموظف في الحمام او وقت الصلاة ( حسب تقدير وقت مراجعته) .. وأفاد بأنه لم ينتظر ولم يصرف الدواء ولم يكن يعلم انه موظف واحد فقط ... وابدى تقديره للتواصل معه وايضاح الوضع له |
MJK | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-40262 | 1/15/2023 12:00:00 AM | 1/18/2023 8:03:37 AM | 1/17/2023 12:00:00 AM | |||||
4095 | ali mohammed | 880402105 | 97333226926 | tacchi3@hotmail.com | تاريخ ١١ يناير الساعة تقريبا ١١ وثلث دخلت على دكتورة اسمها حنان بمستشفى كانو .. قعدت على الكرسي و الدكنورة في حالة صمت لمدة ٥ الى ١٠ دقايق و ما تتكلم ومقابلة موبايلها و فجاة سالتني أيوه يا علي فيك ايه ؟ شرحت ليها و هي عيونها بالموبايل و ما قاعدة اصلا تتابعني وللاسف لمه خلصت شرح حالتي سكتت مدة لحتى انتهت من الموبايل سألتني انت عاوز اجازة ؟ معقولة احد رايح حالتهوحالة المستشفى همه الاول الاجازة فقلت لها انا مو مهتم بالاجاظة ابغى استرد عافيتي فاخيرا تحركت و فحصت البلاعيم على السريع وبطريقة فيها عدم اهتمام و قالت بلاعيم خذ بندول وابرة وبتصير اوك .. بسبب عدم جديتها في الفحص تدهورت حالتي ورجعت المستشفى تاريخ ١٣ واخبرني الدكتور ان حالتي فيها صديد وتحتاج بروفين و مضادات لان البكتيريا منتشرة في اللوز .. فسؤالي اذا الدكتورة مو مهتمة في وظيفتها ليش ما تجلس بالبيت .. و هذي طبعا مش اول مرة ابتلي بهذي الدكتورة فخلقت لي عقدة من مركز كانو |
السلام عليكم لقد تم الاتصال بلعميل و ابدى استيائه من الطبيبه حنان لانها كانت تستخدم الهاتف النقال اثناء الاستشاره الطبيه وانه الطبيبه قالت له اذا محتاج اجازه او لا.. و لقد تم اخبار الطبيبه حنان و كان رد الطبيبه انها تهتم في المرضى و قامت بلكشف عليه و اعطائه الدواء الازم.. لقد تم الاعتذار من المريض |
MJK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-70354 | 1/15/2023 12:00:00 AM | 1/18/2023 8:13:24 AM | 1/17/2023 12:00:00 AM | |||||
4096 | علي صلاح العسكري | 36626880 | قسم الأسنان سابقاً كان صحيحاً المريض حسب دوره بالحق في الانتظار ليس بالعراك الاصطفاف من هو السابق. سابقا عندما تريد الاسنان تأتي من الصباح يجلس المريض عند الاستقبال حسب دوره يتبع... ثم موظف الاستقبال يعطي كل مريض رقمه بامكانكم مشاهدت الكاميرات في السابق ماذا يحدث لدى مرضى الاسنان. |
تم التواصل مع المراجع وشرح له الطريقة المتبعة كل المراكز، وتفهم الموضوع |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-01-98771 | 1/22/2023 12:00:00 AM | 1/22/2023 10:30:23 AM | 1/22/2023 12:00:00 AM | |||||||
4097 | جابر عبيد المهنا | 39003360 | يرجى التكرم من الوزارة الموقرة مشكورة ومأجورة مساعدتنا واعطائنا مده ليتسنا لنا اخراج الاقامة لان الجواز والاقامة تحتاج لوقت لاصدارهم ليس من يولد المولود يقدر يحصل الاقامة لابد من وقت. نحن على كفالة قوة دفاع البحرين كل العائلة عندها اقامات على قوة الدفاع، عندي مولدة عمرها شهر اتيت المركز يقولون لازم تدفع 7 دينار اثبت لهم اننا على قوة الدفاع ومتى تطعيم الشهرين بالنهاية دفعنا 7 دينار ولم يتم التسهيل علينا. البحرين الغالية ووزارة الصحة لهم كل الحب والتقدير والاحترام متنين من وزارة الصحة النظر للحالات بمنطقة تحت على كفالة قوة الدفاع وكل العائلة عندنا بطاقات سكانية واقامات لكن مولود شهر شهرين وموعد تطعيم كيف يمكن استراج اقامة والمولود يحتاج شهادة ميلاد ثم حوار ثم شئون العمل ثم الإقامة ثم الاقامة ثم البطاقة السكانية تحتاج لوقت معقولة لا تعذرنا وزارة الصحة. شكراً لكم جزيلاً |
تم التواصل المراجع وشرح له ان هذه من سياسات واجراءات التسجيل والمعمول بها في كل المراكز، وتفهم المراجع ذلك ولكن كان يتمنى لن يكون مراعات للمدة في المستقبل وعمل استثناء لبعض الوقت |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 23-01-15740 | 1/4/2023 12:00:00 AM | 1/22/2023 11:19:06 AM | 1/22/2023 12:00:00 AM | |||||||
4098 | علي عبدالنبي | 39959925 | اشكر موظفين التمريض كانو في قمة الاخلاق الي تم مساعدة ابنائي واشكر الطيب الي كان يتابع الى غرفة المعالجة الممرضين (حسين-عباس) |
تم الاتصال في تمام الساعة التاسعة والنصف &العاشرة &الحادية عشر صباحا وكان التليفون مغلق في كل الأوقات. تم شكر الموظفين المذكورين في الرسالة |
MJK | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-01-10250 | 1/22/2023 12:00:00 AM | 1/22/2023 12:35:55 PM | 1/22/2023 12:00:00 AM | ||||||||
4099 | جاسم محمد جاسم | 33097745 | شكراً لكم على الخدمات المقدمة ولكن دكتورة حنان عبدالله لا تفحص المرضى وغير مهتمة في المريض ، عمر ابنتي سنة واحدة وقالت لا يوجد لديها التهابات في الاذن فقط احتقان بسيط. وبعد فحص دكتور اخر قال التهاب شديد. الشكوى على دكتورة حنان عبدالله على اهمالها للمريض |
تم الاتصال بالمراجع ولا يوجد رد |
MJK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-01-34425 | 1/14/2023 12:00:00 AM | 1/31/2023 7:26:07 AM | 1/26/2023 12:00:00 AM | |||||||
4100 | رزان حسن | 910706506 | 97333316910 | razan.hadii@gmail.com | لدى زيارتي لموعدي المحجوز مسبقا عن طريق موقع وزاره الصحه لحجز المواعيد في مركز مدينه حمد الصحي تاريخ ١٨-١-٢٠٢٣ لم يرغب الدكتور بادخالي لاني وصلت قبل الموعد حين لم يكن فالانتظار احد غيري ابدا وانا متعبه وعندما دخلت سالني عن سبب زيارتي ثم رن هاتفه الشخصي ورد على المكالمه الوارده في وقت تشخيصي لمده تقارب الخمس دقائق وانا جالسه على كرسي التشخيص امامه الدكتور محمود كويتان لم يرغب باعطائي تحاليل الدم التي طلبتها ولم يرغب باعطائي اجازه مرضيه وانا مصابه بالانفلونزا وكان سيء التعامل جدا الدكتور محمود كويتان يعكس صوره سيئه جدا وتعامله سيء جدا ولم يرغب في تقديم الرعايه الطبيه لي كمريض |
تم التواصل مع المراجعه لأستيضاح محتوى الشكوى، و تبين من خلال الملف الالكتروني للمراجعه بأن الموعد المسجل على الطبيب الساعة 13:00 و تم دخولها على الطبيب الساعة 12:37، كما تم إعطاء المراجعة اجازه مرضيه من قبل الطبيب، و كذلك تم طلب التحاليل المطلوبه للمراجعه من قبل الطبيب كما هو مبين في الملف الالكتروني. تم شرح الية اعطاء الاجازات المرضية في المركز الصحي و حسب تشخيص الطبيب للحالة ،كما تم أخبار المراجعه بأن هناك أطار زمني لعمل التحاليل حيث أن طلبها قبل الوقت المطلوب يؤدي لعدم تحليلها من المختبر الرئيسي. كما سيتم اتخاذ الاجراءات اللازمه بخصوص تعامل الطبيب مع المراجعه. |
HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-25509 | 1/22/2023 12:00:00 AM | 1/22/2023 1:05:47 PM | 1/22/2023 12:00:00 AM | |||||
4101 | حسن عبدالله | 39031929 | انوار الصيدلية قدمت خدمة مميزة بإخلاص وأقبال تثاب عليه ولكم جزيل الشكر |
تم التواصل مع العميل وتقديم الشكر له فنحن جميعاً على استعداد لتقديم افضل الخدمات الصحية لجميع العملاء وتم تشجيع الموظفه على ذلك |
SJC | Administrative | Appreciation | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 23-01-11978 | 1/10/2023 12:00:00 AM | 1/23/2023 1:46:06 PM | 1/11/2023 12:00:00 AM | ||||||||
4102 | لا يوجد | 33366032 | قسم العلاج الطبيعي. ممرضة العلاج الطبيعي تعالج المرضى من غير نفس وبوجه مكشر وتقريباً حتىاسلوب الكلام والسؤال جاف جداً ولا يشجع المريض على المواصله - تعالجت لديها في اول جلسة +تاريخ 10 يناير 2022م وتكرر نفس الاسلوب الجاف. |
تم الاتصال بالمريضة والتحقق من الشكوى واستيضاح الامر منها وحل الموضوع وكذلك تم استدعاء الاخصائية والتحدث معها وتنبيهها بعدم تكرار ذلك في المرات القادمة |
SJC | Administrative | Complaint | Behavioral | Physiotherapy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10862 | 10862 | 23-01-37125 | 1/17/2023 12:00:00 AM | 1/24/2023 12:54:03 PM | 1/18/2023 12:00:00 AM | |||||||
4103 | منى جناحي | 930504445 | 97334071411 | janahi.muna@gmail.com | السلام عليكم ورحمه الله وبركاته نشكركم على جهودكم في سبيل الحفاظ على صحة المجتمع. اليوم تاريخ ١٩ يناير ٢٠٢٣ تم زيارة مستشفى حمد كانوا الصحي - بوكوارة، ابني لديه فحص لعمر ٩ شهور،لدي وجهة نظر عن اسلوب الدكتور غرفه رقم ١٠ (دكتور صالح جناحي) يفضل توجيهه عن طريقه التعامل مع الاطفال يجب ان يكون هناك حنيه ولطف وسعة بال. شكرا على تفهمكم |
تم التواصل مع المراجعة لتوضيح اسباب الشكوى بالتفصيل والاستماع لمقترحها واثنت انه الخدمات المقدمة في المركز الصحي وهذا المقترح فقط للتحسين ومن جهتنا تم التواصل ايضا مع الطبيب المعني وقد شكرنا على تواصل معه وانه سعيد بمتابعة و مراجعة عمله مع المرضى ، و سوف اقوم باخذ جميع النصائح و الاقتراحات بكل رحابة صدر هذا ما تم ولكم فائق تحياتي واحترامي |
HKC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-77342 | 1/24/2023 12:00:00 AM | 1/24/2023 12:57:15 PM | 1/24/2023 12:00:00 AM | |||||
4104 | علي حسين | استفسار عن كيفية تغيير طبيب العائلة |
تم الاتصال بالمراجع واخبارة بالطريقة |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-01-82565 | 1/15/2023 12:00:00 AM | 1/25/2023 7:06:04 AM | 1/16/2023 12:00:00 AM | |||||||||
4105 | عبد الله بو زبون | عدم قبول طلب التحويل من مركز حمد كانو الى مركز انجنير الصحي |
تم التواصل مع العميل وتم ابلاغه بان رئيس مجلس الادارة لمركز انجنير الصحي قد تغيرت وان بأمكانه عمل طلب جديد للادارة الجديده و ملئ استمارة جديده بحسب الاجرات المتبعه |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-01-27472 | 1/12/2023 12:00:00 AM | 1/25/2023 7:10:59 AM | 1/16/2023 12:00:00 AM | ||||||||
4106 | محمد عبد السلام | 66619993 | شكر الممرض محمد جوهر تم تضميد الجرح من قبل الممرض محمد جوهر بعد ايام من متابعاتي بدون فائدة من غيره |
تم التواصل مع صاحب استبانة رضى المراجعين وشكره |
YAE | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-01-68236 | 1/15/2023 12:00:00 AM | 1/25/2023 7:17:23 AM | 1/18/2023 12:00:00 AM | ||||||||
4107 | احمد الحايكي | 66914614 | شكوى على اسلوب الدكتور احمد موسي . دخلت مريضة قبلنا ولما دخلنا قال لنا انتو قليلي ادب. كيف يتلفظ بهذه الالفاظ. ارجو التحقيق في الامرواتخاذ اللازم |
تم الاتصال بالمريض من قبل رئيس الاطباء في اوقات متفرقة ولكن الهاتف مغلق |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 25041 | 25041 | 23-01-33033 | 12/25/2022 12:00:00 AM | 1/25/2023 7:24:20 AM | 1/18/2023 12:00:00 AM | |||||||
4108 | علي ابراهيم شريده | 33685690 | عند ذهابي الى كونتر التصنيف واخبرت الموظفة اني اعاني من صعوبه في التنفس والم في القلب قامت بالصراخ علي قالت جميع الموجودين طوارئ وعند ذهابي للعياده الخاصه اتضح اني اعاني من هبوط في الضغط وانخفاض في دقات القلب |
تم التواصل مع المريض وشرح له برنامج التصنيف المعمول به ونظام الرعاية العاجله وقد ابدى استيائة من نظام التصنيف |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-01-09143 | 1/15/2023 12:00:00 AM | 1/25/2023 7:33:30 AM | 1/18/2023 12:00:00 AM | |||||||
4109 | سيد سعيد | 33666639 | النظام الجديد للتصنيف فاشل ومضيعة للوقت انا كمريض تأخرت اكثر من قبل النظام السابق وهذا يولد طوابير على التصنيف وازدحام ونرفزة للمريض وهذا اهمال لمشاعر المرضى ناهيك عن معالجته بسرعه ولم يقلل من عدد المرضى على الدكتور بحسب كلامه |
تم التواصل مع المريض واخذ التفاصيل وقد ابدى استيائة من نظام التصنيف وقد تم شرح نظام التصنيف للمريض وذكر الايجابيات وشكرة على ملاحظاته |
YAE | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-01-15647 | 1/16/2023 12:00:00 AM | 1/25/2023 7:42:52 AM | 1/18/2023 12:00:00 AM | |||||||
4110 | بدرية يوسف سلطان | 39450567 | نرجو تزويد حمامات النساء بطاولة لتبديل حفاظات الاطفال لاني وجدت أما تبدل طفلها على الارض |
تم التواصل مع المراجعة والاستماع لملاحظاتها. وتم عمل طلب لتوفير طاوله لتبديل الاطفال |
YAE | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-01-48661 | 1/19/2023 12:00:00 AM | 1/25/2023 7:45:52 AM | 1/24/2023 12:00:00 AM | ||||||||
4111 | حسين الهزاع | 830911340 | 36688545 | xr2007@hotmail.com | التأخير في اصدار اعفاء صحية للزوجة،، زوجه بحريني مركز محمد جاسم كانو الصحي |
تم التواصل مع واخباره بانه في الوقت الحالي يجب احضار مايثبت صلة القرابة لتبيان نوع الاعفاء الى ان يتم توفير بطاقات الاعفاء من الجهات المختصة |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-01-93691 | 1/16/2023 12:00:00 AM | 1/25/2023 8:02:43 AM | 1/22/2023 12:00:00 AM | |||||
4112 | Ahmed Alalaiwi | 950606987 | 66383394 | ahmedsameer5734@gmail.com | عند الذهاب إلى مركز محمد جاسم كانو الصحي في مدينة حمد دوار 17 لا يتم العناية بشكل جيد في المريض غير ذلك لا يوجد أي مسئول في المركز الى تحدث معه |
بعد التواصل مع المراجع تبين انه مستاء من الزحمة الموجودة في قسم التمريض (قسم التصنيف) ان الوضع مزدحم ويأخذ وقت طويل، ولا يوجد مسئول في القسم. تم اخباره ان هذه الزحمة تحدث في بعض الفترات من السنة عندما تكثر فيها حالات الانفلونزا |
MJK | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-01-18831 | 1/7/2023 12:00:00 AM | 1/25/2023 8:23:02 AM | 1/8/2023 12:00:00 AM | |||||
4113 | أحمد غنيم | 880509562 | 33944990 | sami508960@gmail.com | السلام عليكم ورحمة الله وبركاته في تاريخ 19-1 قمت بالاتصال ب 444 بسبب وجود اعراض كورونا علي وللأطمنان اعطاني الموظف طريقة عمل فخص كورونا وهي الذهاب الى اخذ المراكز الصحية القريبة منك، ذهبت الى مركز محمد جاسم كانو في مدينة حمد دوار 17 لعمل استقبلني الموظف كما قال لي اسمه علي عبدالله في تمام الساعة 5:10 مساء واعطاني موعد في الساعة 6:40 وذهبت للأنتظار الدكتوره حتى وقت الموعد ولاحظت بعد دخول اي مريض اليها قمت بطرق الباب واكتشفت ان لا وجود لهذه الدكتوره وكما مكتوب على الباب "دكتورة نيفين" توجهت اليه مرة اخرى وسألته لماذا تعطيني موعد لدكتورة لا وجود لها قالى لي ستأتي في تمام الساعة السابعة مساء وموعدك سيكون في تمام الساعة السابعة ونصف!! هل يعقل انا مريض واحتمال اصابتي بكورونا وجلوسي قرابة الساعتين وتعريض الناس لخطر اصابتهم بسببي، اعتبر هذا اهمال وتقصير من هذا الموظف |
لا يرد 22-1-2023 13:59 23-1-2023 08:07 23-1-2023 10:12 |
MJK | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-01-19152 | 1/22/2023 12:00:00 AM | 1/25/2023 8:42:43 AM | 1/22/2023 12:00:00 AM | |||||
4114 | Nadia Azam | 33443371 | To Whom it may concern, I have a complaint to get my medical report from the Engineer Health Centre which i have tried my best to get from them since last year 2021. I was beaten by my husband on 2nd Aug 2021 and was sent to the health centre to get the report and submit it to the Alkhamis Police station. I have submitted the report to the police station but failed to take the copy or picture of it. I have filed the case in the ministry of justice for divorce and they are asking a proof for it. I went to the Engineer health centre to get the report but they are saying every end of the month they clean the files. How they can throw any of the medical report of the patient. I am really in need of this report because i am still struggling for the justice and i am unable to get the justice without the proof. Please take this matter into consideration. Waiting for your positive response |
تم التواصل مع العميلة واخبارها بإمكانية الحضور لاستلام نسخة من التقرير وقد حضرت لاستلامها حسب الالية المتبعه في المركز الصحي |
YAE | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-01-58995 | 1/24/2023 12:00:00 AM | 1/25/2023 10:48:24 AM | 1/25/2023 12:00:00 AM | |||||||
4115 | Zahra Jahrami | 35068356 | zahrajahrami@hotmail.com | Dr ahmed fathi room 4 did not respect me just asking about my appointment he even told other patient i will not let her in surprisngly i was called |
تم التواصل مع صاحبة الشكوى بعد سماع تفاصيل الحادثة من قبل الطبيب. وتم الاستماع للشكوى مع الاعتذار عن اي مضايقة قد حصلت وتم بيانان الاستفسار عن المواعيد يكون في قسم السجلات الصحي |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-01-80436 | 1/21/2023 12:00:00 AM | 1/25/2023 10:56:40 AM | 1/24/2023 12:00:00 AM | ||||||
4116 | أمتثال أحمد تباش | 35437079 | الخدمات ممتازة والتعامل جميلالترحيب بالمريض ممتاز جداً من موظفي الأستقبالممركز البديع ممتاز في كل الخدمات خصوصاً عيادة السكري والأستقبال |
BCC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-01-00532 | 1/23/2023 12:00:00 AM | 1/25/2023 12:14:23 PM | 1/25/2023 12:00:00 AM | |||||||||
4117 | Fatheya Hubail | 790903210 | 97339997150 | Bh.bahrain2010@gmail.com | انا اعاني من ارتجاع في المريئ و قد سبب لي مشاكل كثيرة فلا استطيع النوم بشكل طبيعي و يتواصل سعال و عدم قدرة على التنفس و قد سبب لي بعد فترة ربو ( الضيقة) و في الشهر السابق زادت حالتي فأقوم بالترجيع عند استيقاظي من النوم او بسبب المرض استيقاظي في الليل و الترجيع اعطوني علاج حبوب و لم ينفعني ابداً بل زادت حالتي و انا اعاني منذ سنة تقريبا ..اخبرتي دكتورة في المركز ان الحل العملية و اخبرتها اريد الموعد في اقرب وقت لاني اعاني ..ولكن موعدي في ٢١ مارس جدا بعيد بالنسبة لمعاناني و وضعي فأريد العملية في اقرب وقت. ارجو النظر في امري و عدم تركي اعاني فربما بزيادة الوقت لا اعلم ما المضاعفات الجديدة التي ستحدث لي . |
بعد الأطلاع على الشكوى و محاولة تقريب الموعد عن طريق اختيار موعد حالة طارئة لقسم الجهاز الهضمي في مجمع السلمانية الطبي تبين ان الموعد الاعتيادي في شهر مارس 2023 بينما الموعد الطارئ في شهر اغسطس 2023. يرجى متابعة الحالة مع الحهات المعنية |
KHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-78189 | 1/18/2023 12:00:00 AM | 1/25/2023 12:57:02 PM | 1/25/2023 12:00:00 AM | |||||
4118 | Nadia Azam | 830811974 | 97333443371 | nadia_azam@hotmail.com | To Whom it may concern, I have a complaint to get my medical report from the Engineer Health Centre which i have tried my best to get from them since last year 2021. I was beaten by my husband on 2nd Aug 2021 and was sent to the health centre to get the report and submit it to the Alkhamis Police station. I have submitted the report to the police station but failed to take the copy or picture of it. I have filed the case in the ministry of justice for divorce and they are asking a proof for it. I went to the Engineer health centre to get the report but they are saying every end of the month they clean the files. How they can throw any of the medical report of the patient. I am really in need of this report because i am still struggling for the justice and i am unable to get the justice without the proof. Please take this matter into consideration. Waiting for your positive respons |
تم التواصل مع العميلة واخبارها بإمكانية الحضور لاستلام نسخة من التقرير وقد حضرت لاستلامها حسب الالية المتبعه في المركز الصحي |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 21272 | 21272 | 23-01-30949 | 1/22/2023 12:00:00 AM | 1/25/2023 1:07:05 PM | 1/25/2023 12:00:00 AM | |||||
4119 | حنان احمد حمود السخي | لا يوجد | 36212346 | جزاك الله خيرا يا دكتور حازم محمد اتقان دوائي وخاصه ابره التيتانوس والممرضه ريا التي سحبتني لاخذ الابره بالرغم من كراهيتي لها وشكرا للبشاشه والاستقبال الحسن من فريق الاستقبال امينه وخديجه وسرعه الانجاز وتعاون الكل في خدمه المريض. |
تم التواصل مع المراجعه وشكرها على الدعم المعنوي |
HKC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-01-92448 | 1/20/2023 12:00:00 AM | 1/29/2023 11:54:57 AM | 1/29/2023 12:00:00 AM | |||||||
4120 | Amina Bucheeri | 931007747 | 33314312 | aminabuchiri93@gmail.com | نشكر وزارة الصحة على كل ماتقدمه للمواطنين من خدمات صحية للمواطنين. الشكوى بخصوص عدم توافر مرافق للامهات المرضعات في المراكز الصحية ولا لتبديل الاطفال. علماً بان دورات المياه في المراكز غير نظيفة ولا يوجد عاملات تنظيف داخل الحمام والمكان ملوث. مملكة البحرين دولة متقدمة ونتمنى نتحضر ونتطور ونتقدم في مجال النظافة ومراعاة الامهات المرضعات. المراكز الصحة دايما تشجع على الرضاعة، ولكن وين استراحة الرضاعة في المركز! الرجاء التكرم بايجاد حل علما باني عندما سالت الممرضة عن مكان تبديل الاطفال اجابتني ب(لا يوجد) بدون ماتعطيني حل بديل! المرافق في المراكز الصحية المفترض تكون متكاملة ونظيفة ومعقمة |
تم التواصل مع العميل والأخذ بالملاحظات حيث أن غرفة الرضاعة من المتطلبات التي يتم رفعها سنوياً للإدارة لكن لا توجد المساحة المناسبة لعملها ونحن بصدد فصل غرفة الصلاة لتكون قسمين. أما بالنسبه إلى نظافة دورات المياه فسيتم التشديد على عمال النظافة لتنظيف دورة المياة كل نصف ساعة. |
MHC | Administrative | Complaint | Facilities and Services | Care Unit | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-01-06004 | 1/10/2023 12:00:00 AM | 1/31/2023 11:48:10 AM | 1/10/2023 12:00:00 AM | |||||
4121 | أيمن مؤمن محمد أبوكركي | 700919082 | 39125833 | aymn_abukarak80@yahoo.com | الأطباء، التمهن ومواكبة كل ما هو جديد مطلوب لأن العلم لا يتوقف عند الشهادة. البيروقراطية العقيمة والاجراءات الطويلة المملة. المريض اخر الهمم. |
تم الاتصال بالمريض ومناقشة تفاصيل وسبب الشكوى . حيث تبين أن المريض أخذ موعد من قسمالسجلات وانتظر وقت موعده لمدة ساعة إلى ساعة ونصف وعندما سمع نداء الطبيب باسمه توجه لغرفة الطبيب وتفاجئ بوجود ثلاثة مرضى عند باب غرفة الطبيب ينتظرون وداخل الغرفة يوجد مريض آخر مما أدى إلى استياء المريض أكثر. وفي حادثة سابقة ذهب المريض مع زوجته لمركز حالة بوماهر لأنها تعاني من ألم في البطن وتم تشخيصها بالتهاب فالمرارة وتم نصيحتها بالذهاب إلى مركز المحرق الصحي في اليوم التالي لإجراء المزيد من التحاليل الطبية. وفي مركز المحرق الصحي الطبيبة لم يشخص الطبيب الحالة مالتهاب فالمرارة وبالتالي لم يطلب الطبيب التحاليل اللازمة لالاتهاب المرارة. وثم ذهب المريض بزوجته لمستشفى خاص وتم تحويلهم إلى مستشفى الملك حمد الجامعي حيث تم إاجراء عملية جراحية بإزالة المرارة لزوجة المريض. حيث تمنى المريض أن يتم متابعة حالة زوجته من قبل المركزين على التوالي والقيام بالتحاليل اللازمة. تم الشرح للمريض عن نظام المواعيد ونصيحة المريض بأخذ موعد أونلاين أو بالأنترنت لتفادي الانتظار. والتاكيد على قسم السجلات بتوضيح وقت الموعد لكل مريض. تم التأكيد على الأطباء باتخاذ الإجراءات الملائمة للمرضى ومعاينتهم على أكمل وجه.
د.شوق السورتي. نائبة رئيسة مركز المحرق الصحي |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-01-84236 | 1/30/2023 12:00:00 AM | 1/31/2023 11:56:20 AM | 1/30/2023 12:00:00 AM | |||||
4122 | عائشة أحمد | 32229966 | السادة الافاضل/ مراكز الرعاية الأولية المحترمون
تلقينا اتصال هاتفي قبل قليل من احدى المواطنات تشكو من الطاقم الطبي العاملين في قسم الرعاية في مركز محمد جاسم كانو في مدينة حمد دوار 17 ، حيث كان لديها موعد لتطعيم ابنتها مريم حسين (تطعيم الثلاث سنوات) والتي تحمل رقم شخصي 200177222 في الامس الاثنين الموافق 23 يناير 2023 في تمام الساعة العاشرة صباحا ، وحضرت للمركز قبل موعدها بعشر دقائق، وانتظرت قرابة الساعة الكاملة وهي تنتظر ولكن لا يوجد احد ، فقط هناك ممرضة واحدة تمشي المراجعين الذين لا يستعدي وضعهم لاستشارة الطبيب، ولما سالت عن الطبيبة حيث ابنتها يتوجب عليها الدخول عليها قبل اخذها لجرعة التطعيم ، فاخبروها ان الجميع في استراحة ، وهنا تسال هل من المعقول ان يكون جميع الموظفين في استراحة في نفس الوقت ، مما يعطل سير العمل والتأخير وطول الانتظار ، وعلى حد قولها انها ليست المرة الاولى ، وبناء عليه تقدمت بهذه الشكوى تطلب التواصل معها بصورة عاجلة. ملاحظة: المواطنة المشتكية / عايشه أحمد – رقم التواصل 32229966
تحياتي عبير الهلالي مكتب شكاوى المرضى تحويل - |
السلام عليكم بخصوص الشكوى الواردة من المراجعة تم التواصل معها وتبين أن والدة الطلفلة حضرت الى القسم وتم ارسالها الى المختبر من قبل مساعد الخدمات لعمل التحليل تفاديا للتأخير وعندما حضرت الى القسم تم أخذ القياسات للطفلة الساعة 10:41 ص وارسلت الى قسم السجلات لتثبيت الموعد وتم تثبيته من قبل الكاتب الساعة 10:43 ص وعندما حضرت لموعدها على الطبيبة اخبرتها الممرضة بأن الطبيبة في استراحتها وسوف تحضر بعد قليل وعندما حضرت الطبيبة عاينت الطفلة وارسلتها للتطعيم في الساعة 11:06 . وعند سؤالها كيف تكتب في شكواها بأن هناك ممرضة واحدة فقط قالت بأنني رأيت ممرضة واحدة فقط والجميع كان في وقت الاستراحة . تم ارسال مايثبت بأن الممرضات كن موجودات وقت حضورها . وأن ممرضة أخرى تشغل عيادة أخرى للفحص النسائي وأخرى في استراحتها وبقيت ممرضاتان بالقسم . وعند سؤالها ان كانت تعرضت للموقف هذا من قبل قالت بأنها لم تخبر الموظفة التي أخذت منها المعلومات بهذا الكلام. وقالت(أول مرة يصير لي هالموقف). وعليه أخبرتها بأن يتوجب عليها التأكد قبل الحكم على المواقف. مرفق لكم مايثب صحة ماتم الرد عليه هذا مالزم مسؤولة قسم الرعاية فاطمة جعفر حبيب |
MJK | Administrative | Complaint | Waiting Period | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10899 | 10899 | 23-02-68117 | 1/31/2023 12:00:00 AM | 2/2/2023 8:04:03 AM | 1/31/2023 12:00:00 AM | |||||||
4123 | Saam ahmed | 790805359 | 36363638 | موظفة الرعاية مافي ولا وحدة حضرت والان 7.30 وموظفة الاكزلري لابسة اخضر جالسة وتسولف مع ناس من فريجهم ونحن ننتظر !! ما الذي يحدث في مركز الشمالي الصحي !! تعبنا ونحن نقول |
تم التواصل مع العميل وابلاغه بأنه تم التأكيد على موظفات قسم الرعاية ببدء الخدمة الساعة 7 صباحاً وقد طلب العميل حضور الموظفات الساعة 6 والنصف صباحاً، بحسب الدوام الرسمي الحكومي وموعد فتح المركز يبدأ الدوام الساعة 7 صباحاً وليس 6 والنصف وهذا بحسب قوانين جهاز الخدمة المدنية |
MHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-02-10617 | 1/31/2023 12:00:00 AM | 2/5/2023 1:27:17 PM | 2/2/2023 12:00:00 AM | ||||||
4124 | Saam ahmed | 790805359 | 36363638 | صبحكم الله بالخير والسرور ايشحالكم.. مركز المحرق الصحي لمذا دائماً الموظفين متأخرين كم مرة نبعث لكم كذا رسالة!! لماذا ليس هناك اي او اتصال من قبلكم في السابق كنا نبعث رسالة نفس اليوم تردون ولكن الآن للاسف !! من المسؤول عن التواصل في الحكومة الالكترونية ووزارة الصحة يجب غلى الموظفين الحضور 6.30 لن الابزاب تفتح 7 صباحاً !! |
تم التواصل مع العميل ابلاغه بأنه حسب الدوام الرسمي الحكومي وموعد فتح المركز يبدأ الدوام الساعة 7 صباحاً وليس 6 والنصف وهذا بحسب قوانين جهاز الخدمة المدنية |
MHC | Administrative | Complaint | Facilities and Services | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-02-66162 | 2/1/2023 12:00:00 AM | 2/5/2023 1:38:26 PM | 2/2/2023 12:00:00 AM | ||||||
4125 | Mahmood Abdulla | 931202272 | 38033363 | mahmood93.abdulla@gmail.com | السلام عليكم. تم عمل عملية فتحه في القصبة الهوائية اله فاطمة تاريخ 9-6-2021 والى الان لم يتم توفير ليها الفلاتر وكل ما تم الطلب من المركز الصحي يتم توفير فلاتر قياس كبير وفي تاريخ 9-6-2022 تم عمل طلب شراء لانه الحجم المطلوب غير متوفر وكل شهر اذهب لإستلام الأدوات الطبية من المركز ولم يتم توفير الفلاتر بعد. الرجاء المتابعة في توفير الفلاتر وشكرا |
السلام عليكم بخصوص الشكوى الواردة من المراجعة تم التواصل معها وتبين أن والدة الطلفلة حضرت الى القسم وتم ارسالها الى المختبر من قبل مساعد الخدمات لعمل التحليل تفاديا للتأخير وعندما حضرت الى القسم تم أخذ القياسات للطفلة الساعة 10:41 ص وارسلت الى قسم السجلات لتثبيت الموعد وتم تثبيته من قبل الكاتب الساعة 10:43 ص وعندما حضرت لموعدها على الطبيبة اخبرتها الممرضة بأن الطبيبة في استراحتها وسوف تحضر بعد قليل وعندما حضرت الطبيبة عاينت الطفلة وارسلتها للتطعيم في الساعة 11:06 . وعند سؤالها كيف تكتب في شكواها بأن هناك ممرضة واحدة فقط قالت بأنني رأيت ممرضة واحدة فقط والجميع كان في وقت الاستراحة . تم ارسال مايثبت بأن الممرضات كن موجودات وقت حضورها . وأن ممرضة أخرى تشغل عيادة أخرى للفحص النسائي وأخرى في استراحتها وبقيت ممرضاتان بالقسم . وعند سؤالها ان كانت تعرضت للموقف هذا من قبل قالت بأنها لم تخبر الموظفة التي أخذت منها المعلومات بهذا الكلام. وقالت(أول مرة يصير لي هالموقف). وعليه أخبرتها بأن يتوجب عليها التأكد قبل الحكم على المواقف. مرفق لكم مايثب صحة ماتم الرد عليه هذا مالزم مسؤولة قسم الرعاية فاطمة جعفر حبيب |
MJK | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10899 | 10899 | 23-02-21008 | 1/9/2023 12:00:00 AM | 2/6/2023 1:16:19 PM | 2/24/2023 12:00:00 AM | |||||
4126 | أنيسه احمد حسين | 560205023 | 38087997 | تلقينا اتصال هاتفي من احدى المواطنات تشكو احدى طبيبات مركز مدينة عيسى الصحي وتدعى (د. موزه الذوادي) والتي كانت تعمل في غرفة رقم 19 ، حيث ذهبت اليوم الى المركز المذكور في تمام الساعة العاشرة والربع صباحا برفقة والدتها المريضة التي كانت تعاني من الربو وكحه شديدة وقامت الطبيبة بعلاج الام المريضة ، ولكن عندما طلبت بنت المريضة نتائج والدتها اخبرتها الطبيبة المذكورة انها انهت علاج والدتها بشكل كامل وليس لديها الوقت لمشاهدة النتائج وهناك الكثير من المرضى ينتظرون دورهم ، فاستغربت البنت من قول الدكتورة وبناء عليه تقدمت بهذه الشكوى وتطلب من الجهات المعنية التواصل معها وذلك للضرورة. |
حاولت معرفة الجانب الذي أزعج المريضة في وقت الأستشارة مع الطبيبة موزة.فأقرت أن الطبيبة قد عملت اللازم مع والدتها وعملت الأشعة وتم علاجها في الشكوى الحالية إلا أنها تحتاج غلى قراءة نتائج التحاليل وهي إمرأه كبيرة ولا يمكنها القدوم للمركز في وقت آخر، رفضت الطبيبة ذلك في البداية نظرا لإزدحام العيادة وطول فترة الإستشارة من فحص الأكلينيكي وعمل الأشعة. حضرت المريضة مع أبنتها في نفس الوقت الى رئيس مجلس الإدارة د.لميس ، التي بدورها طلبت من الطبيبة موزة التعاون معها بعد التواصل مع الطبيبة بعد شكوى المريضة مع ابنتها طالبة من د.موزة رؤية المريضة لتقرير المختبر ، مما اضطرالطبيبة إلى تأخير رؤية المرضى في مواعيدهم المحددة لشرح لها . وذلك لتجنب المزيد من تعقيد الموقف ، فإن مهمتنا ضمان جودة الخدمة الطبية و رضى المرضى. تم التواصل مع مريم إبنة المريضة التي بينت انزعاجها من اسلوب الطبيبة وحاولت أوضح لها ازدحام العيادة مما يعكس على نفسية الطبيب فتفهمت الأمر. |
IHC | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 21272 | 10202 | 23-02-08586 | 2/5/2023 12:00:00 AM | 3/30/2023 9:21:14 AM | 2/6/2023 12:00:00 AM | ||||||
4127 | Mooza Rabeea | 921100477 | 34000552 |
I am calling Kanoo HC to reschedule my physical therapy appointment
and no one picks up although the clinic is open today until 6 but I keep
being calling and the directory agent keeps just forwarding My call,to yhe
clinic with no response
|
تم الاتصال بالمريضة التي تقدمت بالشكوى من قبل الأخصائية الأولى زينب حسين مشرف قسم النساء للعلاج الطبيعي بمركز محمد جاسم كانو الصحي بتاريخ 6/2/2023 ابتداء من الساعة 12 و 50 دقيقة حتى الساعة الواحدة و 15 دقيقة ولم ترد المريضة إلا بعد الإتصال الثالث. تم الاستماع الى شكوى المريضة حيث نها ادعت عدم الرد عليها من قبل قسم العلاج الطبيعي حيث انها كانت تتصل برقم المركز و طلب التحويل 221 الموجود في مسج الموعد وذك لرغبتها في تأجيل موعدها في نفس اليوم في الفترة المسائية والذي تمكنت من حضوره فيما بعد. تم الرد على شكوى المريضة بأن التحويل الذي تطلبه المريضة ليس التحويل الصحيح لقسم العلاج الطبيعي تم اعطاء المريضة التحويل الصحيح للقسم (250) و اخبارها بالاتصال عليه بدل من التحويل الخاطئ ، كما وقد تم ابلاغ ادارة القسم عن هذه الخطأ في خدمة المسجات وقد أوصلت الإدارة المشكلة للمعنيين منذ مدة طويلة وسيتم التحقق مرة أخرى من تعديل الخطأ، كما ان الفترة المسائية تقتصر على وجود كاتب واحد و تكون الأولوية للمرضى المتواجدين عند مكتب التسجيل و من ثم المرضى الذين يتصلون بالقسم، وقد تفهمت المريضة الموقف وشكرت الأخصائية الأولى على الرد و التوضيح. |
MJK | Administrative | Complaint | Service Quality | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-02-93055 | 2/6/2023 12:00:00 AM | 2/7/2023 1:08:07 PM | 2/6/2023 12:00:00 AM | ||||||
4128 | Fatima Almulla | 930505158 | 36065858 | faty.almulla@hotmail.com | ذهبت اليوم لعلاج طفلتي فكانت الطبيبة غير كفؤء للعلاج ، ولم تشخص حالة الطفلة بالطريقة المفترضة |
السلام عليكم
فيما يخص الشكوى المرفقة نفيدكم علما بأنه قد الاتصال بالعميل على الرقم المرفق عدة مرات على فترات مختلفة ولكن الهاتف مغلق ولايقبل الاتصال.. فيما يخص تصرف الطبيبة تم تنبيهها ولفت نظرها بأن هذا التصرف غير مقبول وغير مهني وأبدت الطبيبة اعتذارها وتم توجيهها بعدم تكرار هذا التصرف مجددا. |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-02-58842 | 2/5/2023 12:00:00 AM | 2/7/2023 1:13:14 PM | 2/7/2023 12:00:00 AM | |||||
4129 | Maitham Aloraibi | 870202898 | 39754091 | maitham.aloraibi@gmail.com | |
السلام عليكم
فيما يخص الشكوى المرفقة نفيدكم علما علما بأنه قد تم التواصل مع العميل والاتفاق على رفع تقرير مفصل بالواقعة الى رئيس المنطقة الصحية للنظر فيه وعمل اللازم.. كما تم تنبيه الطبيبة المعنية بالشكوى شفهيا الى ضرورة مراعاة كيفية التعامل مع مشاعر وانفعالات المرضى و مرافقيهم بصورة مهنية.
هذا مالزم توضيحه ولكم جزيل الشكر
|
MJK | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-02-10231 | 2/5/2023 12:00:00 AM | 2/7/2023 1:28:07 PM | 2/7/2023 12:00:00 AM | |||||
4130 | Ali Seed | 32244166 | السادة الافاضل/ مراكز الرعاية الأولية المحترمون
تلقينا اتصال هاتفي اليوم من مواطن يطلب تحديث بيانات الاتصال الخاص بمواعيد زوجته في مركز محمد جاسم كانو دوار 17 في مدينة حمد، حيث ان الرقم المسجل لديهم خاص بخال زوجته وليس هاتفها لذا يطلب تغيير رقم الهاتف وتصحيحه حيث ان الرقم الجديد المطلوب تسجيله في سجلات الزوجة بالمركز الصحي المذكور هو 39374907، وبناء عليه تقدم بهذه الشكوى ويطلب من الجهات المعنية عمل الاجراء اللازم ومن ثم التواصل معه للضرورة.
ملاحظة: المواطن المشتكي / علي سعيد عمران (الزوج) – رقم التواصل 32244166 الزوجة المريضة: زينب عبد العزيز - الرقم الشخصي 970707363
تحياتي عبير الهلالي مكتب شكاوى المرضى تحويل - 6609 |
تم حذف رقم خال المراجعة والاتصال بها للتاكيد على الارقام |
MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10899 | 10899 | 23-02-92387 | 2/7/2023 12:00:00 AM | 2/7/2023 1:45:09 PM | 2/7/2023 12:00:00 AM | |||||||
4131 | حسين علي محسن | 33809234 | معاملة الدكتورة نورة سيئة واسلوبها غير لائق تصارخ وتقول الموعد طاف ونحن وصلنا قبل ربع ساعه والموعد 6:30 |
تم التواصل مع المريضه صاحبه الشكوي و الاستماع لمحتوي الشكوي كذلك تم الاعتذار لها عن ما بدر من الطبيبة من غير قصد و قد تفهمت المريضه ما حصل. . علما ان الطبيبه افادة بمناداة المريضة اكثر من ٣ مرات و لم تحضر ثم أتت متأخره و كانت الساعه ١٨:٣٠ مساءً و في تلك الاثناء كان لدي الطبيبة حالة طارئة تحتاج للرعايه و اخبرتها ان موعدها انتهى و عليها التسجيل لموعد اخر (بدون صراخ ولا معاملة سيئة) و تم تسجيلها عن طريق الاستقبال الساعه ٢١:١٥ لرؤيتها من قبل دكتور اخر |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-02-05495 | 2/2/2023 12:00:00 AM | 2/8/2023 7:56:31 AM | 2/7/2023 12:00:00 AM | |||||||
4132 | حسن الحايكي | 861205103 | 36450592 | no@mail.com | اليوم حدثت مشكلة كبيرة في مركز البلاد القديم بسبب إدخال مريضة سكلر قبل الحاضرين من مرضى السكلر و باقي المرضى بإذن مسئولة شفت التمريض (حنان الحواج)، و هذه المرة الثالثة خلال هذا الشهر الذي تقوم فيه الممرضة بتقديم صديقتها على الحاضرين، و أنا أحدهم، بأسباب و حجج مختلفة، و عندما اعترضنا على المسئولة تكلمت معنا بأسلوب فج، و قالت أني أدخل اللي أبغيه و ما ليكم شغل و اللي عند شي يقدر يشتكي، علماً بأني وأخي و عدد من المرضى نتعالج بشكل يومي في المركز المذكور و إذا لم تتدخل الوزارة‘ و تم إدخال هذه المريضة مجدداً بواسطة من مسئولة الشفت، ستكبر المشكلة و تتجدد، و لن نسكت عن حقنا. أتقدم بشكوتي لوزارة الصحة و لن أرد على أي اتصال من مركز بلاد القديم الصحي و غن لم تقم الوزارة بوضع حد لهذه المهزلة سنلجأ لوسائل أخرى، كنت اليوم متعباً جداً و انتظر لمدة ساعتين خارج امركز الصحي قبل افتتاحه بسبب الألم المبرح، و عند فتح البوابة تم إدخال هذه المريضة التي قدمت للتو، و هذه ليست المرة الأولى، بل الثالثة خلال أسابيع، هناك نظام و قوانين في المركز، و إن تم الاستمرار في تجاوزها، فإننا سنلجأ للوسائل القانونية و الإعلامية. |
بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة وردا على الشكوى عبر تواصل من قبل المريض حسن الحايكي 861205103 نود ان نحيطكم علما بانه تم التحقيق في الأمر وتبين أن المريض انزعج من إعطاء مريضة الحقنة قبل منه وأثار الفوضى وتطاول لفظيا على الممرضات وقد تم الاتصال بموظف الامن واداري المركز وقد قاموا بالشكوى عليه بمركز الشرطة. وبعدها تم التواصل بالمريض والاستماع لشكواه، وتم توضيح مجريات ما حدث من سوء فهم وان طاقم التمريض لم يخطأ ولم يقصد الإساءة له وتعطيله، وان المريضة تم تقديم دورها بناءا على ظروفها الخاصة في ذلك اليوم، فتفهم الأمر وشكر حسن تواصلنا. |
BQC | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-02-42307 | 1/22/2023 12:00:00 AM | 2/8/2023 1:46:56 PM | 1/24/2023 12:00:00 AM | |||||
4133 | - | - | - | reception need to changed them behaviors very bad and rode response from receptionist |
لا توجد أي بيانات للتواصل مع الشاكي واستيضاح سبب الشكوى |
SKC | Administrative | Complaint | Service Quality | Medical Records | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-02-62584 | 1/19/2023 12:00:00 AM | 2/8/2023 6:06:12 PM | 2/8/2023 12:00:00 AM | ||||||
4134 | - | الدكتورة في الغرفة رقم 6 تأخير غير طبيعي وعدم اعتذار بعد دخول المريض |
لا يوجد معلومات تواصل |
SKC | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-02-48213 | 1/22/2023 12:00:00 AM | 7/18/2023 2:49:51 PM | 7/18/2023 12:00:00 AM | ||||||||
4135 | - | treatment center was good |
تم التواصل مع المراجع وشكره على هذه المبادرة اللطيفة والتشجيع |
SKC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-02-96935 | 2/8/2023 12:00:00 AM | 8/17/2023 1:43:49 PM | 3/27/2023 12:00:00 AM | |||||||||
4136 | خديجة مكي جواد | 860708136 | 36159991 | khadooj530@gmail.com | السلام عليكم احب ان أرفع شكوى باسم المريض حسن خليل و سجاد خليل. إني مريضة سكلر و آخذ علاجي بشكل يومي مرتين و هذه الفترة أخبرت مسئولة التمريض ان ابنتي مرقدة في المستشفى و أن تتساعد إياي بدون تعطيل باقي المرضى عن أخذ علاجهم فقامت بالمساعدة و ما قصرت و أعطوني علاجي في غرفة اخرى علشان لا يتعطل أي مريض ثاني. قام و أخوه بالتهجم على مسئولة التمريض و السكورتي و كان راح يمدون ايدهم لولا تدخل مرضى متواجدين و أخرجوهم من داخل التمريض و ألحين يطرش صوتيات و يقول أمل المناعي اتصلت فيني و قالت إلا صار غلط شلون غلط لازم تسمع من جميع الأطراف و بعد ذلك تحكم من غلطان و ثانياً المسئولة من أفضل الموظفات و و قالت له أنت جيتني و قلت عندك ظرف و ما ساعدتك؟ أوردي هي تساعد الكل و حرام الموظفة ما غلطت و اتمنى الشخص اللي اتصل فيه يتصل فيني و في غدارة المركز لأن هذا المريض عنده مشاكل مع ناس وايد و خل يفتحون السستم ماله و يشوفون. |
وردا على الشكوى عبر تواصل من قبل المريضة خديجة مكي 860708136 نود ان نحيطكم علماً بأنه قد تم الاتصال بالمريضة وتبين ان هناك سوء فهم ونقل غير موثوق للكلام بطريقة خاطئة منن قبل المريض حسن الحايكي وابدت عدم علمها بمجريات ماحدث بشكل صحيح ، حيث ابدت تأسفها لسستر امل وتفهمها للموقف وانها لم تقصد الاساءة |
BQC | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-02-13381 | 1/26/2023 12:00:00 AM | 2/9/2023 9:07:00 AM | 1/26/2023 12:00:00 AM | |||||
4137 | Samera Darwish | 670017124 | 36009997 | alialnaser9091@gmail.com | انا مواطنه سميره درويش الرقم الشخصي ٦٧٠٠١٧١٢٤اعاني من ارتفاع الضغط وكان لدي موعد مستجعل في البلاد القديم بعد اسبوعين قتم تغير تاريخ الموعد من دون اعلامي لا برساله نصيه او اتصال هاتفي تفاجات عند ذهابي الا المركز الصحي بان تم تغير موعدي من تأريخ ١١/١/٢٠٢٣ الا تأريخ ١٠/١/٢٠٢٣ أي بلامس وتم اعطائي موعد بتاريخ ٢٢/١/٢٠٢٣ هل يعقل هذا؟ لو اصابني انتكاسه من المسؤل ارجوا حل مشكلتي |
تم التواصل مع الأخت صاحبة الشكوى مرتين و لم يتم الرد على الهاتف. و بعد التحقق من الموعد تبين أنه على مركز السلمانية الطبي و قد تم تغييره من قبلهم و ليس من المركز، لذا يرجى تحويل الشكوى لمركز السلمانية الطبي. |
BQC | Administrative | Complaint | Appointments | Medical Records | Low | Irrelevant Request | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-02-78127 | 1/12/2023 12:00:00 AM | 2/9/2023 9:14:58 AM | 1/12/2023 12:00:00 AM | |||||
4138 | حسن احمد | 911008721 | 39779964 | بسم الله الرحمن الرحيم لقد تفاجأت اثناء تواجدي في في مركز بنك البحرين ( الحد) وخلال تواجدي في دورة المياه في الطابق الارضي بان جهاز سكب الصابون وصنبور المياه لايعملان وان تم تثبيتهم بطريقة غير حضارية حيث ان يتوجب ان يتم اصلاح هذه الاشياء ومتابعة عملها خصوصًا في المراكز الصحية. مع جزيل الشكر والتقدير |
السلام عليكم تم التواصل مع العميل و افاد بأن صنبور المياة عطلان و كذلك لايوجد صابون في دورة المياة، تم ابلاغ قسم الصيانة بضرورة اصلاح العطل في اقرب وقت ممكن و كذلك تم التاكيد على مشرف التنظيفات بالقيام بمهام عملة بشكل الصحيح و المطلوب تفاديا لتكرار الامر |
BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-02-02924 | 2/7/2023 12:00:00 AM | 2/12/2023 7:42:13 AM | 2/7/2023 12:00:00 AM | ||||||
4139 | مريم الحمادي | 910104182 | 3777320 |
شكوى على مركز بنك البحرين و الكويت الصحي في الحد .. الرجاء لفت نظر مستشاريين الطاقم الطبي في المستشفى بضروره حسن التصرف مع المراجعين بالاضافه الى اخصائين المختبر في نفس اليوم كان عندي موعين من دكتورين مختلفين لغرض الفحص قبل العمل و لم يكن اسلوب رسمي او لطيف في تعامل معي حيث تم تاخيري عن موعدي الثاني فقط لانه الدكتوره تقول بسماع فويس نوت في برنامج واتساب و الاخرى تقوم بمباشره عملها .. خدمة المختبر حدا سيئا بعد اخذ رقم للفحص لم تقم الموظفه بمناداتي للخدمه و تمت جالسه على كرسيها حيث انني ظننت انه مكان مغلق و كل هذا فقط موعد لفحص طبي قبل العمل ماذا لو كان الزائر مريض و ينتظر عنايه من المركز … الرحاء اخذ الاحراء اللازم و لفت نظر الموظفين لمشكله معامله المراجعين
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تم التواصل مع العميلة من قبل مسؤولة قسم الاطباء و تم ابلاغ جميع الاطباء بعدم ارجاع او إلغاء اي موعد فحص يخص العاملة حتى لو تأخر المراجع بالحضور في الوقت المحدد و تم كذلك تبيه الطبيبة بالالتزام بحسن المعاملة و الالتزام بالقوانين و الالتزامات الوظيفية |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-02-59335 | 2/7/2023 12:00:00 AM | 2/12/2023 8:00:15 AM | 2/7/2023 12:00:00 AM | ||||||
4140 | مريم الحمادي | 910104182 | 3777320 |
شكوى على مركز بنك البحرين و الكويت الصحي في الحد .. الرجاء لفت نظر مستشاريين الطاقم الطبي في المستشفى بضروره حسن التصرف مع المراجعين بالاضافه الى اخصائين المختبر في نفس اليوم كان عندي موعين من دكتورين مختلفين لغرض الفحص قبل العمل و لم يكن اسلوب رسمي او لطيف في تعامل معي حيث تم تاخيري عن موعدي الثاني فقط لانه الدكتوره تقول بسماع فويس نوت في برنامج واتساب و الاخرى تقوم بمباشره عملها .. خدمة المختبر حدا سيئا بعد اخذ رقم للفحص لم تقم الموظفه بمناداتي للخدمه و تمت جالسه على كرسيها حيث انني ظننت انه مكان مغلق و كل هذا فقط موعد لفحص طبي قبل العمل ماذا لو كان الزائر مريض و ينتظر عنايه من المركز … الرحاء اخذ الاحراء اللازم و لفت نظر الموظفين لمشكله معامله المراجعين |
لقد تواصلت مع المريضة لمعرفة المشكلة وأخبرتني أنها استخدمت جرس المختبر ولم يقم لها أحد ولم يرد عليها، وأن معاملة موظفة المختبر لم تكن جيدة، وأخبرتها بخصوص الجرس أننا لا نقوم عندما يرن فنحن نعتمد على جهاز الأرقام لمناداة المرضى، وبالنسبة لمعاملة الموظفة فهي لم تقم بشيء كهذا |
BKH | Administrative | Complaint | Behavioral | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-02-92725 | 2/7/2023 12:00:00 AM | 2/12/2023 8:01:54 AM | 2/7/2023 12:00:00 AM | ||||||
4141 | لطيفة | 36773322 | عدم الاحترام، لم تقوم باشرح الكافي بخصوص النحاليل الطبية المطلوبة و التكبر و التعالي و المعاملة السيئة جدا كما قاكت باسلوب غير لائق بتانيب الطفل |
تم عمل محضر اجتماع مع الطبيبية و الاداري و رئيس مجلس الادارةو التكلم بخصوص الاسلوب و تخفيض نبرة الصوت و احترام المراجع |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-02-44009 | 2/7/2023 12:00:00 AM | 2/12/2023 8:10:40 AM | 2/8/2023 12:00:00 AM | |||||||
4142 | ناصر الحمادي | 740400126 | 39450545 | nsss400@gmail.com | السلام عليكم ورحمة الله وبركاتة أفيدكم أنني اعاني من أمراض طرأت على بعد أخذ التطعيم ضد كورونا اي منذ فبراير 2021 بعد الجرعتين سينوفارم الصيني وقد قمت بأخبار الأطباء في مركز المحرق الصحي. وقد بدأ الالم معي أولا في الرجلين من أعلي إلى أسفل وبعد العلاج الطبيعي لم اتحسن من جهتي قمت بزيارة عدة مستشفيات خاصة وتم حقن عدد 4 ابر زيت في الركبة اليسار وعدد 2 ابرة زيت في الركبة اليمين ، بدون اي نتائج إيجابية والألم لازال موجودا وهو في ازدياد ولا اعرف ما هو السبب ومتى سيتم تشخيصي و علاجي. كما طرأ بعد التطعيمات تضخم البروستاتا و التضخم لم يتوقف و الذي لا يتوافق مع عمري . ومع كل هذا أصبحت كذلك اعاني من القولون العصبى قبل أكثر من سنة . إلى متى الالم مستمرا و لماذا لم اتلق الرعاية والتشخيص السليم منذ البداية و لماذا كل هذه الأمراض بعد التطعيمات مباشرة . مرفق التفاصيل |
تم التواصل مع مقدم الشكوى الذي وضح إنه و من بعد أخذ تطعيم الكورونا ظهرت علية عدة أعراض و إلى الأن لم يتم تشخيصها حيث أصبح يعاني من إلتهاب مزمن في البروستات و القولون و آلام مزمنة في الجزء السفلي من الجسم شامل العضلات و العظام حيث تم تحويلة مسبقا الى مستشفى الملك حمد للمتابعة عن مشاكل البروستات و القولون و لم يتوصلوا إلى حل لموضوع الآلام المزمنة لدية بالإضافة لمتابعاتة في العيادات الخاصة لموضوع آلالم اسفل الجسم و التي هي أيضا لم يتوصل بها إلى حل و قد تم تحويلة من مركز المحرق الصحي إلى قسم العظام و قسم الروماتيزم لمتابعة الحالة لدية و تم توجية المريض بأن الموضوع للتشخيص من جهة مستشفى الملك حمد و قسم اللقاحات في الصحة العامة خاصة إن هذه الأعراض ظهرت بعد أخذ التطعيم و مازالت مستمرة حتى الآن |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-02-68753 | 2/9/2023 12:00:00 AM | 2/12/2023 8:55:25 AM | 2/9/2023 12:00:00 AM | |||||
4143 | Amina Alzayani | 35050740 | السلام عليكم اريد ان اقدم شكوى على قسم المختبر بمركز يوسف انجنير الصحي بمدينه عيسى حيث حضرنا يوم السبت الموافق 28/يناير اذا قامت الدكتوره بعمل تحاليل وتوجيهنا لعمل التحاليل لم يكون أحد من الموظفين موجود في المختبر فارجوا من الجهات المعنية اتخاذ الإجراءات و متابعه القسم المعني |
بداية نود الافادة بأن سبب عدم تواجد الموظفة في ذلك اليوم هو أن الموظفة مرت بعارض صحي طارئ صباح السبـت وبناءاً عليه حدث بعض التأخير ،، وقد تم محاولة الاتصال بالعميلة من قبل مسؤولة المختبر من اجل اشعارها بالسبب وتقديم الاعتذار لها لما حدث لهم من تأخير ولكن كان هاتفها مغلق |
YAE | Administrative | Complaint | Service Quality | Laboratory | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-02-46241 | 1/29/2023 12:00:00 AM | 2/12/2023 1:39:26 PM | 1/29/2023 12:00:00 AM | |||||||
4144 | بدرية محمد علي | 32228333 | الي من يهمة الامر انا اتعالج في مستشفي انجنير بمدينة عيسي اريد موعد غدا صباحا مع الدكتور جميل استشاري امراض السكر رجاءا يااحبابي |
. تم التواصل مع ابنة المريضة للاستيضاح منها لبعض الامور بخصوص استفسارها وايضا سيتم التواصل معهم لاحقا لافادتها وعمل اللازم |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-02-30956 | 1/31/2023 12:00:00 AM | 2/12/2023 1:43:17 PM | 1/31/2023 12:00:00 AM | ||||||||
4145 | Zainab Taleb | 33338815 | السلام عليكم ورحمة الله وبركاته اود ان اشتكي على مستشفى انجنير الذي لم يقم بعمله على اكمل وجه حيث ان الدكتور يستقبل المريض فقط ليستمع له ومن ثم اجابته الوحيده هي (( تحويل الى السلمانيه )) حتى لو بامكانهم علاج المريض مما يشكل عبئ وجهد وضغط على المستشفى السلمانيه وهذا الكلام من اكثر من دكتور ودكتوره *ان كان الطفل مريض ولديه صخونه يقولون تحويل الى السلمانيه *ان كان لعلاج الاشعه هم كذلك تحويل الى السلمانيه واكثر من حاله لم يتم فحص المريض بل يريدون تحويل الو السلمانيه فقط وبهذه الطريقه لماذا يوجد مستشفى متكامل؟ ودكاتره؟ الرجاء النظر بعين الاعتبار من هاؤلاء الدكاتره ويجب فحص المريض بتمعن ولله الحمد الحكومة الرشيدة لم تقصر مع المواطن ولا المستشفيات للفحوصات و الاشعه والدكاتره بل وفرت العديد منهم وبالمجان كل هذا كسل منهم ماذنب المريض وماذنب الدكاتره الموجودين في السلمانيه الذي يضيفون اعباء عليهم ؟؟ وهذا مالزم في شكواي اتمنى منكم العمل والنظر فيها جزاكم الله خيرا وفي ميزان حسناتكم |
تم التواصل من قبل رئيس مجلس الادارة مع صاحبه الشكوي بتاريخ 12فبراير الساعه 10:30 صباحا و اللاعتذار عن ما يكون قد بدر من طاقم المركز الصحي من ازعاج او مضايقه و تم الشرح لصاحبه الشكوي ان يوسف انجنير ليس مستشفي بل مركز صحي قد لا تتوفر لديه الاجهزه اللازمه لتشخيص بعض الامراض او بعض التحاليل و كذلك بعض الادويه الموجوده في الرعايه الثانويه او ان حاله المريض تكون طارئه و بحاجه لعنايه خاصه |
YAE | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-02-02391 | 2/9/2023 12:00:00 AM | 2/12/2023 1:46:28 PM | 2/12/2023 12:00:00 AM | |||||||
4146 | ALAA | 35363225 | الانتظار أكثر من ساعة من أجل الدخول للدكتورة. موعد لفحص مدارس الثانوي الساعة 9:45 صباحا وانتظار الدكتورة إلى الساعة 11:15 |
تم الاتصال بالمراجعة وأفادت أنها حضرت لموعد المرحلة الثانوية مع أخيها وقد أنهت جميع الاجراءات قبل موعد الطبيب في الساعة 12:19.كما أفادت أن موظفة السجلات سهلت لها الاجراءات وتمت معاينته باكرا ولم تتأخر.تم شر آلية تسجيل المواعيد على الطبيب لمواعيد فحص المدارس وإعطاء وقت كاف لإكمال الاجراءات قبل الدخول على الطبيب. |
KHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-02-49716 | 2/2/2023 12:00:00 AM | 2/12/2023 2:41:55 PM | 2/7/2023 12:00:00 AM | |||||||
4147 | جاسم احمد | 39132500 | الشكوى بخصوص بعض مرافقي المرضى لباس غير محترم |
تم التواصل مع العميل والاستماع الى ملاحظاته واخباره بالاجراءات المتبعه في المؤسسات الصحية |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 25041 | 25041 | 23-02-15044 | 1/25/2023 12:00:00 AM | 2/13/2023 6:31:16 AM | 2/12/2023 12:00:00 AM | |||||||
4148 | Ahmed Ebrahim | 33212857 | وضع أكواب مياه في الكوليرات أسبوع وأكثر من زيارة بدون اكواب.أرجو وضع أكواب ماء في كولير المياه (الموضوع بسيط يا جماعة الخير) |
تم التواصل مع المراجع بتاريخ 13فبراير فأفاد بحضوره يوم أمس وعدم وجود أكواب ورقية وعند حضوره هذا اليوم لاحظ وجود الأكواب.تم شكره على ملاحظته والافادة بوجود الأكواب وتوزيعها فور نفادها من الكولرات على فترات وعدم ملاحظة الموظف لنفادها في تلك الفترة. |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-02-91202 | 2/12/2023 12:00:00 AM | 2/13/2023 12:41:54 PM | 2/13/2023 12:00:00 AM | |||||||
4149 | حفصة امين | 910311935 | 38381133 | السلام عليكم يعطيكم العافية لو سمحتوا رحت مركز بنك البحرين والكويت اللي في الحد من تاريخ ٢ لان على حسب تطبيق صحتي لازم اروح المركز لان تغير عنواني مع ان رحت قبل اكثر من مره عطاني الموظف استماره امليها بخصوص طبيب العائلة ليحين ما تغير شي على تطبيق صحتي ليحين على المركز مال العنوان القديم |
مساء الخير تم الاتصال بالعميل و تم اختيار لها طبيب العائلة المتاح و يمكنها حجز المواعيد عبر صحتي الان على مركز بنك البحرين و الكويت الصحي بالحد |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-02-04658 | 2/13/2023 12:00:00 AM | 2/13/2023 2:05:50 PM | 2/13/2023 12:00:00 AM | ||||||
4150 | سيد فيصل شرف علوي | 33922722 | اتمنى من بقية المراكز أن تحدو حدو مركز محمد جاسم كانو الذي أثبت جدارته وأنني هنا أتقدم بالشكر الجزيل لكل العاملين وبالخصوص الإدارة التمريضية بقيادة الأخت جيهان. |
تم الاتصال بالمراجع حيث انه من مرضى السكلر التابعين لمركز مدينة حمد الصحي واثنى بالشكر الجزيل لمشرفة التمريض والممرضات جميعا على حسن الاخلاق والتصرف |
MJK | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-02-07986 | 2/14/2023 12:00:00 AM | 2/15/2023 12:12:50 PM | 2/15/2023 12:00:00 AM | ||||||||
4151 | Rashed Hamada | 950804010 | 36363885 | لا يوجد اي اهتمام و تخطيط او بروتوكول صحيح في مستشفى بنك البحرين والكويت الصحي ، للدخول على دكتور يجب الانتظار ساعه !! تصنيف المرضى يأخذ نصف ساعه وانتظار الدكتور نصف ساعه اخرى ! اروح للكونتر مرتين ليش ؟ الدكتورة تقولي روح مركز المحرق الشمالي عشان تسوي اشعة وارجع لي بـ سي دي الاشعه عشان اجوفه و احولك مستشفى الملك حمد بعدها !! شالتخبط ؟؟ ليش كل هذي المشوار اخذه مرتين ؟ |
صباح الخير
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BKH | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-02-79450 | 2/13/2023 12:00:00 AM | 3/7/2023 11:22:33 AM | 2/14/2023 12:00:00 AM | ||||||
4152 | جابر | 39003360 | قسم الأسنان امتنع عن علاجنا علاج الغصب يقولون من الوزارة ونحن مشمولين بالرعاية الصحية لكوننا على كفالة قوة الدفاعالامتناع عن علاجنا وناس تطرشنا لناس آخر شي يقولون من الوزارة يقوقون روح خاص او شيل الضرس |
عطفاً على الشكوى المقدمة من خلال صندوق الشكاوى, نفيدكم علماً بأنه تم التواصل مع صاحب الشكوى الثلاثاء 14/2/2023 وقد تبين أن زوجته راجعت قسم الأسنان وتطلب العلاج تحويل المريضة على عيادة أخصائي علاج العصب لتكملة العلاج, وحيث أن المريضة غير بحرينية الجنسية لا يمكن تحويلها لعيادة تخصصية حسب التعميم الصادر من مكتب خدمات صحة الفم و الأسنان. تم توضيح المسألة لزوج المريضة و أبدى تفهمه للموضوع.
هذا و تقبلوا فائق التقدير و الإحترام
د. أحمد سمير قطوره مسئول قسم الأسنان بمركز محمد جاسم كانو الصحي |
MJK | Administrative | Complaint | Policy & Procedure | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-02-54994 | 2/7/2023 12:00:00 AM | 2/14/2023 11:17:12 AM | 2/14/2023 12:00:00 AM | |||||||
4153 | Rashed Hamada | 950804010 | 36363885 | قسم الاشعة لايعمل ايام الاجازات و العطل و نظام عمل المركز 24 ساعة |
تم التواصل مع المريض و تم ابلاغة بان قسم الاشعة لايعمل في ايام العطل و الاجازات الرسمية ويتم تحويل المرضى الى مركز حالة بوماهر الصحي لكن المريض ابدا استيائة من هذه الالية و تم ابلاغة بأن سوف يتم الطلب من الجهات المعنية بتوفير خدمات قسم الاشعة في ايام الاجازات و العطل الرسمية |
BKH | Administrative | Complaint | Facilities and Services | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-02-78737 | 2/13/2023 12:00:00 AM | 2/14/2023 1:54:32 PM | 2/14/2023 12:00:00 AM | ||||||
4154 | Noor Adel | 920205666 | 37169111 | nooraldosseri91@gmail.com | اتقدم إليكم بشكوى على مركز محمد جاسم كانو الصحي .. الكائن بمدينة حمد ، هذا المركز لا يوفر كراسي كافية للمرضى ويجبرهم على الوقوف وانتظار دورهم عند باب غرفة الطبيب مع التنبية ان المواطنين جميعهم مرضى وصحتهم لاتستحمل الإجهاد والوقوف أكثر من نصف ساعة لدخول على الدكتور فيبقون واقفين بالممر على أقدامهم هل يعقل شخص مريض ومجهد ينتظر دوره وهو واقف على رجله ارجو من وزارة الصحة توفير كراسي كافية للمرضى بأسرع وقت ممكن |
تم الواصل مع صاحبت الشكوى واخبارها ان قاعت انتظار المرضى تقع مقابل قسم التسجيل، اما بخصوص ممر الأطباء فانه من متطلبات الجودة والأمن والسلامة عدم وجود أي كراسي في ممرات المركز، كما ان جهاز المناداه يسمع صوته فقط في قاعت الانتظار بالقرب من السجلات، الا ان المراجعة لم تكن راضية على الرد ، وانها مصره على وجود كراسي في ممر الاطباء |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-02-73846 | 2/13/2023 12:00:00 AM | 2/16/2023 12:16:54 PM | 2/15/2023 12:00:00 AM | |||||
4155 | زينب ال احمد | 911101845 | 33006843 | zainab.alahmed91@gmail.com | السلام عليكم عندما ذهابي الى المركز الصحي التابعة لي 1-قمت بالانتظار بوقت طويل للوصول |
تم التواصل مع المراجعة في تمام الساعة التاسعة صباحا حيث افادة بانها حضرت الي المركز كما ذكرت
في الشكوى، وكانت تعاني من الام حادث سيارة حيث كانت المواعيد منهتيه وتم تدخلينا على قسم التصنيف
وتم قياس المؤشرات الحيوية وكانت جميع المؤشرات طبيعية. فتم تصنيفها كحالة روتينية.
تم شرح الية التصنيف لها وان هذه الحالة ليست بطوارئ. فتقبلت الموضوع وأفادت بزيادة عدد الأطباء
لكي يتسنى للجميع حصول على مواعيد قريبة.
هذا ما لزم والامر لكم مشرفة التمريض: السيدة جيهان علي جاني |
MJK | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-02-06869 | 2/13/2023 12:00:00 AM | 2/15/2023 2:07:26 PM | 2/14/2023 12:00:00 AM | |||||
4156 | زينب ال احمد | 911101845 | 33006843 | zainab.alahmed91@gmail.com | السلام عليكم عندما ذهابي الى المركز الصحي التابعة لي 1-قمت بالانتظار بوقت طويل للوصول |
تم التواصل مع المريضه .. واتضح ان شكواها تخص دواء البندول صرف لها شريط واحد 12 حبه وان الكمية ناقصه .. فاخبرتها ان الكمية المصروفه لاي دواء تطبع على الستكر وموجودة في سستم الاي صحه ودواء البنرول يتم تعبئته جاهز شريط واحد لكل المرضى الا في حالة طلب المريض زيادة في البندول يتم اضافه الزيادة على المغلف وتصرف الكمية من نظام أي صحة أيضا ... هذا ما لزم .. تحياتي |
MJK | Administrative | Complaint | Policy & Procedure | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-02-00166 | 2/13/2023 12:00:00 AM | 2/14/2023 9:06:39 AM | 2/14/2023 12:00:00 AM | |||||
4157 | عبدالرحمن عبدالله | 36101400 | تطوير كل الاقسام وتبديل جميع الموظفين فكرة المواعيد بطي جدا ولا يوجد مواعيد قريبة |
تم اتصال به اكثر من مره لكن الهاتف مغلق من ضروري معرفت سبب شكوى |
ZHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 23-02-31450 | 2/7/2023 12:00:00 AM | 2/14/2023 9:40:56 AM | 2/9/2023 12:00:00 AM | |||||||
4158 | ايمان اسماعيل | 870307940 | 97333205656 | بالامس اخذت موعد لابني في مركز بنك البحرين والكويت الصحي بالحد الساعه 6:15 تأخرت عشر دقائق عن الموعد ووصلت غرفه الدكتورة 6:25 وطرقت الباب سألتها عن اسم ابني وقالت "انتظري برع باجيك اللسته وباناديج" وانتظرت عشر دقائق لم تناديني وطرقت الباب مره اخرى كان عندها مريض وثم خرجت من الغرفه الساعه 6:45 وانه انتظر ان ترجع ولم ترجع الساعه 7 راجعت الاستقبال اخبروني بان الدكتوره غادرت لان دوامها ينتهي الساعه 7 - قامت الموظفات مشكورات بتحويلي على دكتور اخر وتعاون معي مشكور جدا عندما راجعت مواعيد الحكومة الالكترونية تبين لي بانها كتبت لم يحضر الموعد !! صحيح تأخرت عشر دقائق ولكنني حضرت وسالتها عن الاسم واخبرتني بانها ستقوم بالمراجعه كيف لها ان تتصرف بتصرفات لاتليق بمهنة الطب لااخلاقيا ولا انسانيا حيث ان طفلي مريض بحاجة الكشف والعلاج وغادت قبل انتهاء وقت الدوام اتمنى ان يتم تنبيهها لسوء تعاملها مع المراجعين ولسوء تصرفها ولعدم تكرر الموقف مع اخرين غيري علما بان اسمها الدكتوره سارة سيد محمد تقبلوا احترامي وتقديري
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تم التواصل مع المريضة من قبل رئيس مجلس الادارة د هناء الفايز و تم التحقق من الملف الالكتروني للمريض حيث لم يتم القبول بتصرف الطبيبة المعنية د. سارة بو حسان و سيتم اتخاذ الازم و التحدث مع الطبيبة المعنية |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-02-88707 | 2/14/2023 12:00:00 AM | 2/14/2023 1:35:28 PM | 2/14/2023 12:00:00 AM | ||||||
4159 | زينب الشبخ | 000103942 | 34444027 | شكوى على الدكتورة هند معاملة سيئة |
تم التواصل مع المريضة من قبل رئيس مجلس الادارة د هناء و ستم اتخاذ الازم مع الطبيبة ، المعنية ( د.هند ) و التحدث معها بخصوص الاسلوب و التعامل مع المريض بشكل لائق |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-02-84511 | 2/14/2023 12:00:00 AM | 5/10/2023 11:55:33 AM | 2/14/2023 12:00:00 AM | ||||||
4160 | Zuhoor Hasan | 33703296 | اليوم طاح علي باب الكبت ورحت بشكل سريع لعيادة خاصة وعطوني تحويل للمركز الصحي وهو مركز الانجنير وهو بالقرب من العيادة الخاصة بسبب تواجد لديهم أشعة للرأس وبعد الذهاب للمركز الصحي وعمل فحص الضغط وادخال البيانات اخبرتني الكاتبة بعدم القبول بعمل الاشعة لاني غير تابعة للمركز الصحي واخبرتها بأن لدي تحويل من العيادة الخاصة لديكم بسبب عدم وجود اشعة للمركز التابع لمنطقتي ورفضت ان تقدم لي خدمة لقسم الاشعة وهل يعقل بأنني مواطنة ولدي إصابة في الرأس وللتأكد من وضعي بعمل اللازم لي ورفضها التام لمساعدتني لماذا هذا التصرف من قبل الكتاب في قسم التسجيل بمركز الانجنير ولازم المواطن ينزف دم عشان يساعدونه |
في البداية اود التوضيح بأن الشكوى تخص قسم التمريض وليس الكاتبه. ولقد تم التواصل مع المريضة من قبل الاداري واخبارها بمستويات التصنيف لدى قسم التمريض و أن الكاتبة لم تقم بتسجيلها علي الطبيب لان تصنيفها الذي اعطته لها الممرضة لم يكن طوارئ في حين كان المركز الصحي التابعه له مفتوح. ولكنها افادة بأن الممرضه التي عملت لها التصنيف لم تفحص رأسها رغم انه كان يؤلمها وحصل به انتفاخ في اليوم الثاني، كما افادتنا بأنها كانت تحمل تشخيص عن حالتها من عيادة جمال الزيرة لتحويلها لعمل الاشعه في اقرب مركز صحي. وتم اخبارها بإيصال موضوعها الى مسؤولة قسم التمريض للتأكيد على الممرضات بالدقة في عملية التصنيف واخبار المراجع بمستوى تصنيفة ان كان طوارئ ام لا. |
YAE | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-02-07729 | 2/13/2023 12:00:00 AM | 2/15/2023 8:34:07 AM | 2/14/2023 12:00:00 AM | |||||||
4161 | محمد القلاف | 37755403 | سلام عليكم ورحمة الله وبركاته مركز يوسف عبد الرحمن انجنير الصحي الارقام الموجود باخذ الموعد غير مفعله وموظف واحد |
تم التواصل مع العميل واخذ ملاحظاته وانهاء الموضوع علما ان طلبية ارقام الجهاز تم عملها ولكنها تأخرت بسبب عدم توفرها في المخازن |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-02-37776 | 2/13/2023 12:00:00 AM | 2/15/2023 8:39:39 AM | 2/14/2023 12:00:00 AM | |||||||
4162 | Abbas AlSabbaa | 33070706 | .شهادة شكر وتقدير إلى كل العاملين في مركز الكويت الصحي جودة وتميز في العمل |
تم شكره والتأكيد على أن هدفنا هو تقديم خدمة متميزة وشاملة للمراجعين والمرضى |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10231 | 10231 | 23-02-56835 | 2/14/2023 12:00:00 AM | 3/29/2023 11:10:19 AM | 2/14/2023 12:00:00 AM | ||||||||
4163 | زينب ال احمد | 33006843 | zainab.alahmed91@gmail.com | إستنادا الى الشكوى المقدمه من تبعي 2356149295 اريد اضافه بعض الامور حيث ان تم حجز لي |
السلام عليكم بخصوص شكوى المريضة زينب ال أحمد صاحبة الرقم الشخصي 911101845 لقد تم الاتصال يوم الخميس في المريضة الساعة 9 صباحا وابدت استيائها لموضوع عدم وجود تطابق لأوقات الموعد ( حيث هناك فرق ساعتين المبين في برنامج صحتي وبين ما اخبرها موظف السجلات) ، ولقم تمت مناقشة هذا الموضوع وتم الاعتذار للمريضة. وبعدها ابدت الريضة رضاها وكان هدفها لفت النظر لهذا الموضوع وعدم تكرره المراجعين .
د.مريم القحطاني |
MJK | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-02-71928 | 2/14/2023 12:00:00 AM | 2/16/2023 12:16:27 PM | 2/16/2023 12:00:00 AM | ||||||
4164 | ADEL HAMADA | 690202300 | 33201101 | السلام عليكم الموضوع بخصوص مركز البحرين و الكويت الصحي بالحد عن موضوع جهاز الاشعه اللي خذ له الكثر من ثمانية الشهر متعطل ،معقوله مركز مفتوح 24 ساعه و جهاز مهم متعطل ٨ اشهر ... يوم السبت تاريخ 11/2/2023 اصيب ولدي ٨ سنوات المريض عبد العزيز عادل حمادة في كتفه و اخذنا للتشخيص وانتظرنا ساعه و نص لن دخل للطبيب و اخر شي قالوا لنا الجهاز متعطل روحو اي مكان يسوي اشعه و جيبوها لنا الاشعه.. اصراحه تمرمطنا.. نتمنى منكم توصل هالمشكله لوزير الصحه لحلها حل جذري.. وشكرا |
صباح الخير
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BKH | Administrative | Complaint | Facilities and Services | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-02-58516 | 2/16/2023 12:00:00 AM | 2/16/2023 10:50:40 AM | 2/16/2023 12:00:00 AM | ||||||
4165 | Abdullaziz Alsabbagh | 510008704 | 39455650 | national bank of Bahrain Kuwait hiddو اخبروني احضر يوم الاحد الرجاء التعاون(TP)العامل عنده موعد فحص |
صباح الخير تم الاتصال بالمراجع وتبين بان العامل اخذ الخدمة المطلوبة في يوم الخميس الفائت تاريخ 19/2/2023م |
BKH | Administrative | Complaint | Appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-02-84223 | 2/19/2023 12:00:00 AM | 3/7/2023 11:18:34 AM | 2/19/2023 12:00:00 AM | ||||||
4166 | Gowher Niyaz | 861146956 | 36051102 | Dear Sir, I am an Indian national residing in Bahrain from last 8 years, on20 Dec 2022 my parents arrived here in Bahrain on multiple entry visitvisa they are going to stay in Bahrain till 28 February 2023. I amplanning to send them to Umrah for 10 days trip through a registeredumrah agent, agent informed that they have to get this vaccine(Meningococcal conjugate). I request you to please allow me to get themvaccinated from your any health centres because in private hospitalsthey are charging 30 BD per person. I hope Bahrain government is reallyhelping its visitors. Visit visas are attached |
تم الاتصال بمقدم الشكوى السيد جوهر نياز و تم شرح آلية إعطاء التطعيمات في مراكز الرعاية الأولية و تم عمل اللازم . |
BKH | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-02-45200 | 2/14/2023 12:00:00 AM | 3/6/2023 12:21:35 PM | 2/16/2023 12:00:00 AM | ||||||
4167 | عيسى علي هزاع | لا يوجد | 38344633 | بالنسبه لحجز المواعيد الالكتروني نرجو وضع قائمه ساعات الاطباء مع ذكر رقم الحجره
موظف السيكيورتي تعامل بشكل غير لائق ويتعالى دون تقديم اي عباره احترام للاكبر منه سنا |
تم التواصل مع المراجع واخبرنا بما يختص باسماء الاطباء فانه في نفس اليوم تم توجيهه الى قائمه باسماء الاطباء وارقام الغرف لم يكن على درايه بوجودها الا بعد كتابه المقترح وبما يختص رجل الامن , بعد ان تم اخذ كافه المعلومات من المراجع تبين بان رجل الامن فقط يؤدي واجبه ويقوم بتوجيه المراجعين بالاصطفاف والمراجع لم يكن في الصفف بسبب وجود النساء امامه وكان يكرر بانه كبير فالسن ورجل الامن يصغره سنا قمت باخبار المراجع بان الحارس يودي دوره ووظيفته فقط والمطلوب منه حث المراجعين على الاصطفاف ولكن سنقوم ايضا بتوصيتهم للتحدث بشكل الطف مع كبار السن واعطائهم الاحترام المستحق لهم |
HKC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-02-03037 | 2/16/2023 12:00:00 AM | 2/19/2023 11:49:15 AM | 2/19/2023 12:00:00 AM | ||||||
4168 | aziz janahi | 480042144 | 39697417 | we have rune out of medicine today according to pharmacy staff we are due to next supply on 23/2/2023. something must have gone wrong your are kindly requested to supply our medicine y faithfully. |
السلام عليكم ورحمه الله وبركاته بخصوص اشكوى المقدمه على الصيدليه بتاريخ 9/2/2023 المريض عزيز جناحي الرقم الشخصي 480042144 رقم التلفون 39697417 تم الاتصال بالمريض مع العلم المريض تم استلام ادويته بتاريخ 23/1/2023 وجاء لاستلام ادويته من جديد قبل موعده في شهر فبراير بتاريخ 9/2/2023 حيث تم اخبار المريض من قبل الصيدلانيه ان اسلاتم ادويته الشهريه وفي الاتصال تم التفاهم مع المريض وبامكانه استلام ادويته قبل الموعد بيومين او ثلاثه ايام كحد اقصى |
HKC | Administrative | Complaint | Policy & Procedure | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-02-25096 | 2/9/2023 12:00:00 AM | 2/19/2023 1:47:20 PM | 2/19/2023 12:00:00 AM | ||||||
4169 | علي قمبر | 900901667 | 39012841 | no@email.com | في مركز البلاد القديم و في قسم أخذ عينات فحص الدم كاونتر رقم 1 أخذت رقم و انتظرت و حين وصل الرقم طلب أخذ عينة للبول و بعد أخذ العينة و لتسليم العينة تم طلب أخذ رقم جديد و الانتظار لوضع ستكر على العينة و تسلم العينة حيث أنه لاختصار الوقت على المريض يفضل وضع الستكر من البداية و تسلم العينة بعد أخذها دون الحاجة للانتظار بأخذ رقم جديد. |
تم التواصل مع الشخص المذكور بخصوص مقترحه الذي تم طرحه، حيث أنه في الحالات الطبيعية يتعامل طاقم المختبر مع تلك الحالات بدون انتظار متكرر و لكن المراجع تأخر في تسليم العينة و تم إيضاح ذلك للمراجع و الاعتذار منه و قد استفسر عن ما إذا كان بإمكانه إحضار عيناته معه في وقت السحب و تم التأكيد له اننا نستلم العينات مع سحب الدم في آن واحد و بسبب نقص القوى العاملة لليوم الماضي حدث ذلك. |
BQC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-02-42118 | 2/19/2023 12:00:00 AM | 2/20/2023 10:01:03 AM | 2/20/2023 12:00:00 AM | ||||||
4170 | محمد | 37113779 | عدم احترام الصيدلاني والتلفض بكلام خرج عن نطاق العمل |
تم الاتصال بالمشتكي عن طريق مسئولة الصيدليه ولا يوجد رد |
JHC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10863 | 10863 | 23-02-46037 | 1/22/2023 12:00:00 AM | 2/20/2023 10:48:03 AM | 2/12/2023 12:00:00 AM | |||||||
4171 | SAKINA Taraif | 970109423 | 36669330 | غيرت عنوان سكني من مدينة حمد الى المحرق .. لكن اذا رحت مركز المحرق الصحي يقولون اسمك غير مسجل لدينا ف المركز و انتي في مدينة حمد و اذا اطلب العلاج في مدينة حمد يرفضون العلاج يقولون اني مسجله في مركز المحرق |
تم التواصل مع العميل والتأكد من تحديث العنوان والتأكد من وجود طبيب عائلة تابع لها |
MHC | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-02-05243 | 2/13/2023 12:00:00 AM | 2/20/2023 10:55:10 AM | 2/14/2023 12:00:00 AM | ||||||
4172 | - | - | I went to complain about the "infection control" the beds are not clean ,the blood is every where and its not for the first time so the patient will not feel comfortable during the treatment |
تم التواصل عدة مرات مع قسم التنظيفات وحثهم على تنظيف الأسرة عدة مرات في اليوم |
JHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 23-02-11598 | 1/31/2023 12:00:00 AM | 2/20/2023 10:55:36 AM | 2/10/2023 12:00:00 AM | |||||||
4173 | الأميرة سعد | 780550013 | 36111568 | تم تسجيل اسمي في النظام على انه يوجد حساسية من الأوجمنتين وانا عكس ذلك وانا احتاج المضاد باستمرار |
تم التواصل مع مقدمة الشكوى التي وضحت إنها لا تشكو من أي حساسية من علاج الأوجمنتين و تم التأكيد بأن سيتم رفع الموضوع للجهات المعنية لإزالة هذه البيانتا من نظام الآي صحة |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-02-04861 | 2/14/2023 12:00:00 AM | 2/20/2023 10:59:28 AM | 2/15/2023 12:00:00 AM | ||||||
4174 | عبير احمد مكي | 33922917 | الرجاء توفير صابون في الحمام |
تم الاتصال بالمشتكي واخبار قسم النظافة بضروره توفير الصابون في جميع الحمامات والمغاسل والمراقبة |
JHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10863 | 10863 | 23-02-42624 | 1/19/2023 12:00:00 AM | 2/20/2023 11:00:17 AM | 2/9/2023 12:00:00 AM | |||||||
4175 | - | - | السلام عليكم ورحمة الله وبركاته الى مستشفى جدحفص زز الى ادارة قسم الأسنان للأسف عندما نذهب الى غرفة الأسنان يكون أسلوب الدكاترة اسلوب غير لائق وكلمات غير مناسبة مو مشكلة حتى لو ما حصلننا علاج على الاقل نسمع كلام يريحنا وخاصة الدكاترة البحرينيين- كانت فيه دكتورة هندية اسمها رومي كانت في قمة الانسانية والكلام الشافي والمريح- كانت تحاول تعالج المريض بأي شكل من الأشكال وتشتغل بضمير - غير البحرينيين كأنهم يعالجون بالقوة وبالغصب وفوق هذا كلام جاف وغير لائق. وين راحت الدكتورة رومي - نتمنى نشوفها في مستشفى جدحفص تعرف قيمة الاسنان وضرورتهم كما اشكر الدكتوره نيال على اسلوبها الهاديء والرحمة والرأفة واهتمامها واحساسها بالمرضى
كل الشكر والتقدير لدكتورة نيال |
تم اخبار الدكتووره نيال رئيسة قسم الاسنان |
JHC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 23-02-79022 | 1/30/2023 12:00:00 AM | 2/20/2023 11:09:31 AM | 2/9/2023 12:00:00 AM | ||||||||
4176 | هالة محمد حمد | 720603153 | 39171448 | halatalgamer@hotmail.com | القسم المراد تطويره/ قسم السجلات الصحية (موظف القسم) اشراكهم في دورات اسلوب التواصل مع الاخرين الشكوى مقدمة ضد الموظف سعود الصبحي (التتحدث بصوت عالي وطريقة ردوده مستفزة - ارجو التواصل معي فطلاع الشخص المعني بالمشكلة |
تم التواصل مع العميل وابلغتني بأن الموظف لديه صوت مرتفع وعليه عدم التكلم بهذه النبرة المرتفعه مع المرضى حيث ان كل الموجودين بالقاعة قد سمعو الحوار وسبب لها احراج بالإضافة بأنه جلست بقاعة الانتظار وكانت نبرة صوته ذاتها مع كل المرضى تم التحدث مع الموظف وابلغني بأنه لم يرفع صوته عليها وهذه هي نبرة صوته الاعتيادية لكن العميلة تحسست منه، تم توجيهه الموظف بمحاولة اخفاض الصوت قدر المستطاع. |
MHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-02-36471 | 2/14/2023 12:00:00 AM | 2/20/2023 11:14:14 AM | 2/14/2023 12:00:00 AM | |||||
4177 | محمد منصور عبدعلي | 39049949 | معاناة مريض السكلر مع شح الاوردة وعدم تعاون قسم التمريض معنا لسحب الدم وطلب منا الذهاب للمختبر" يقال أن هناك نعميم بعدم سحب الدم" |
تم الاتصال بصاحب الشكوى والتوضيح له لا يمكن سحب دم في قسم التمريض من ابرة IV ويوجد تعميم بهذا الخصوص |
JHC | Proffesional | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10863 | 10863 | 23-02-89533 | 1/8/2023 12:00:00 AM | 2/20/2023 11:19:10 AM | 2/9/2023 12:00:00 AM | |||||||
4178 | Mona Ahmed ali Meftah | 33959881 | السلام عليكم ورحمة الله وبركاته اسمي منى احمد علي 881206067 اسكن في منطقة توبلي مجمع 705 لكن لا استطيع حجز موعد إلكترونيا في مركز يوسف عبد الرحمن انجنير الصحي دائما يخرج ليي في صفحة حجز المواعيد مركز البلاد القديم الصحي لكني لست تابعة له حتى من خلال برنامج صحتي حاولت ومثل الشي ارجو مساعدتي في حل هذه المشكلة مع جزيل الشكر والتقدير |
تم التواصل مع العميله وحل مشكلتها وهي انها كانت مسجله على طبيب عائلة في مركز البلاد القديم وتم فك الربط |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-02-95456 | 2/20/2023 12:00:00 AM | 2/21/2023 7:04:06 AM | 2/20/2023 12:00:00 AM | |||||||
4179 | Husain Alsayegh | 36444194 | مركز انجنير اتصل للاستفسار ولا يردون على التلفون ابدا ليش ما يخصصون ناس للرد على التلفون |
تم التواصل مع العميل وافادته بالمطلوب مع الاعتذار له بخصوص عدم توفير موظف للبدالة بشكل دائم بسبب النقص |
YAE | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-02-04421 | 2/20/2023 12:00:00 AM | 2/21/2023 7:07:38 AM | 2/20/2023 12:00:00 AM | |||||||
4180 | Mooza Almass | 971210985 | 66675787 | muza710@icloud.com |
زيارتي امس واليوم للمركز الصحي بمدينة حمد الدوار ٢ المركز للصيانة عمال يصبغون الجدار والمكان مغلق والرررريحة محكمة و مخنقة كل المرضى يشتكون من قوة ريحة الصبغ تم تواصل مع مسؤول المركز اخبرني بالشكوى عبر التطبيق لان حتى هم الموظفين مستائين من الريحة وحاولو التواصل مع الوزارة ولكن بدون أي رد !! ونوعية الصبغ المختارة جدا جدا ريحتها قاسية |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمراجعة المذكورة بياناتها أعلاه و اخذنا كافة المعلومات المتعلقة بموضوع الشكوى، و تم شرح سبب استعمال هذه النوعية من الصبغ وهو من النوع المضاد للبكتيريا لضرورة استعمالة في المرفقات الداخلية للمركز الصحي، وسوف يتم مراجعة الجهة المعنية لتوفير عامل الصباغة خارج اوقات العمل بالمركز اذا امكن لتفادي انزعاج المراجعين من الرائحة، اما بخصوص تواصلها مع المسؤول فقد استوضحت بعد الاتصال بها انه لم يكن المسؤول ولا تعلم وظيفة الموظف المذكور في الشكوى. و عليه فقد أبدت المريضة تفهمها و شكرت الجهود المبذولة في المركز لخدمة المرضى كما تم الايضاح لها بأن إدارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها.
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HHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-02-79426 | 2/21/2023 12:00:00 AM | 2/23/2023 8:52:40 AM | 2/22/2023 12:00:00 AM | |||||
4181 | Zainab Buallay | 740204505 | 33392321 | red.crestal.707@hotmail.com | حبوب السكر غير موجود في المراكز الصحية منذ مدة Gavus Met متى سوف يتوفر؟
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الدواء غير متوفر في جميع المراكز الصحية وعليه تم توجيه المريضة بمراجعة الطبيب لتسجيل بديل مؤقت لحين وصول حبوب galvus met كما تم تدوين رقمها الشخصي ورقم التواصل في سجل الصيدلية ليتم الاتصال بها في حال تم توفيره |
HHC | Administrative | Enquiry | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-02-83886 | 2/9/2023 12:00:00 AM | 2/23/2023 9:34:27 AM | 2/10/2023 12:00:00 AM | ||||||
4182 | Ghadeer Jassim | 951109090 | 66688856 | ghadeerjassim19@gmail.com | سلام عليكم انا لدى طفل جديد ولدى ورقه تثبت صرف حفاضات وحليب للطفل ، والان قضيت نصف المده وهي ثلاث شهور دون الحصول على حليب الى الطفل ، اتمنا منكم مراجعة الشكوى للحصول على حل . انا ولى امر الطفل ، ومتابعتى في مركز مدينة حمد الصحي |
بخصوص الشكوى المقدمة من المراجعة غدير جاسم بخصوص توفير حليب لطفلها علي حسين صاحب الرقم الشخصي 221015930 المسجل لدينا لاستلام الحفاظات والحليب منذ تاريخ 13 نوفمبر 2022 فقد تم توفير الحفاظات للطفل في نفس الشهر بسبب توفره لدينا اما عن الحليب لم نستلم طلبية الحليب منذ شهر نوفمبر الى يومنا هذا بسبب عدم توفيره من قبل المخازن الرئيسية. وقد تم الطلب من باقي المراكز إذا كان متوفر لديهم لإعطاء المرضى ولكن معظم المراكز لم تستلم طلبية الحليب أيضا. تم التواصل مع المراجعة لإخبارها بالوضع وبانه تم عمل الطلبية لشهر يناير واعلامها بانه سيتم التواصل معها في حال توفر الحليب. |
HHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-02-99574 | 1/15/2023 12:00:00 AM | 9/2/2023 1:45:18 AM | 1/15/2023 12:00:00 AM | |||||
4183 | غانم الدوسري | 741206005 | 35050212 | Ghanemalods@gmail.com | السلام عليكم ورحمة الله انا المواطن غانم سعود الدوسري مصاب بمرض سكلر ۱۷/۱/۲۰۲۳ ذهبت لتلقي العلاج في مركز مدينه حمد الصحي، على أثر العلاج الموصى بدكتور الخاص وذالك لأهمية تلقي العلاج بشكل يومي وعاجل ولاكن ما يحدث بتجاوزات من مسوؤلة التمريض يدفعني بأن لا اسكت عن تصرفها تجاهي ومرضى السكلر في اليوم مثلاً وصل الحال بي لتقول لي انه (( بكيفي متى ابداء علاجكم اي انه لا معنى بوقت الدوام الرسمي فهم لا يلتزمون ببدأ علاج المرضى إلا بعد ۲۰ او ۲۵دقيقه من الدوام ورجاء لتواصل الاتصال بي ٣٥٠٥٠٢١٢ وشكرا |
بخصوص الموضوع أعلاه، المراجع غانم يحضر يوميا لأخذ جرعته صباحا ومساء الجرعة وشكوته بسبب التأخير ونقاش مشرفة التمريض معه قمت بالاطلاع على توقيت أخد اول جرعة صباحية في يوم الشكوى (17 يناير) فكانت الساعة 7:10 صباحا والمراجع أخذ جرعته الساعة 7:13 صباحا فالفارق معقول جدا الإجراء الدي أتخد: تم التواصل بالمراجع وسماع الشكوى منه واخبرته أن الخدمات تقدم لجميع المرضى ويتوجب علينا التأكد من الابر المخدرة قبل البدا في إعطاء الجرع وبعدها نبدأ بالعمل مما يتطلب اخذ 10 دقائق على الأقل بخصوص التعامل أفاد المريض بأن الممرضات يعتبرهم مثل أخواته وطالب أن يتم التعامل معهم (مرضى السكلر) برفق ولطف واحترامهم فأخبرته بأن هذا من حقهم والاحترام يجب أن يكون من الطرفين ويجب إتباع القوانين والأنظمة المتعلقة بتنظيم العمل |
HHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-02-44258 | 1/18/2023 12:00:00 AM | 2/23/2023 10:31:24 AM | 1/19/2023 12:00:00 AM | |||||
4184 | Hassan Mayoof | 970102950 | 39943229 | Mayoof.97@gmail.com | زوجتي حامل ولديها مواعيد دورية للمتابعة في المركز الصحي، وفي يوم الأحد ذهبت للمركز الصحي لموعد دوري كالعادة، الا ان الطبيبة (الدكتورة امل ال صادق علي طلبت من زوجتي عمل اشعة الالتراساوند في مستشفى خاص (مستشفى الأمل ومن ثم العودة اليها، وذلك رغم وجود هذا النوع من الاشعة في المركز الصحي للاطلاع على الشكوى من قبل رئيس الأطباء بالمركز والتواصل مع العميل وافادتنا بالرد |
تم التواصل مع المراجعه و توضيح جميع الإجراءات و الأنظمه المعمول بها في مراكز الرعاية الصحية الأوليه لعمل فحص الأشعة فوق الصوتيه. كما تم توضيح الفترة المثالية لعمل هذا النوع من الفحص و هو المراحل الأولى من الحمل. و حيث ان المراجعه في الشهر الأخير من الحمل و تحديدا في الأسبوع ال 38 فإنه لا حاجه ماسه لعمل الفحص الا عند وجود أي عارض يستدعي عمله بشكل مستعجل. كما تم التوضيح لها بأنها لا تعاني من أي مشكله صحيه أو طارئة تستدعي عمل الفحص بشكل عاجل كما هو مبين في الملف الإلكتروني للمراجعه و من خلال المعلومات المعطاه خلال الاتصال. |
HHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-02-64459 | 2/13/2023 12:00:00 AM | 2/23/2023 10:15:18 AM | 2/14/2023 12:00:00 AM | |||||
4185 | Ali Aljaresh | 970407106 | 66700764 | show.it1@live.com | ذهبت للمركز الصحي الكائن بدوار ٣ مركز كانو الصحي بتاريخ 27/12/2022 حيث كنت اعاني من الحمى وتلقيت العلاج و لكن في غرفة المعالجة قام المعالج من الجنسية الهندية بادخال الاستنرجة ) الابرة ( أكثر من مرة بطريقة خاطئ مما تسبب لي بظهور كدمات و الم في منطقة اليد ارجوا منكم النظر في الامر |
بتاريخ 11/1/2023 في الساعة 14:15 وردتنا الشكوى أعلاه والتي عليها قمنا بالاتصال على العميل لمعرفة تفاصيل الشكوى ولكن في كل مرة يتم التواصل ينفي الشخص بأن اسمه علي ويقوم بأقفال الخط تحققت من برنامج ISEHA بالرقم الشخصي للتأكد من رقم الهاتف والذي يظهر نفس الرقم المرسل ولكن الشخص الذي يرد يرفض المكالمة ويقوم بأقفال الخط على انه ليس الشخص المعني. للعلم تم التواصل 3 مرات على الرقم المرسل |
HHC | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-02-91890 | 1/11/2023 12:00:00 AM | 2/23/2023 10:30:33 AM | 1/11/2023 12:00:00 AM | |||||
4186 | Hessa Ali | 880703113 | 36515525 | alihessa7@gmail.com | السلام عليكم دكتور صابرين .. انا ام طفل ذهب إلى المركز اليوم الخميس تاريخ ١٦ فبراير للعلاج في قسم الاسنان الساعه ٣ ضهرا وذهبت للكتاب ارسلوني طوارئ إلى الاسنان حجره رقم ١ حجره رقم واحد رفضت ان تسجل ابني المريض الذي كان يتألم من اسنانه وحتى عندما كلمتني المساعده كلمتني بأسلوب جدا لا يليق وعندما تحدثت معها جرى بيني وبينها نقاش حاد حتى وصفتني الدكتور باني قليله أدب وطبعا استفزتني هذا الكلمه وقلت لها انتي قليله الأدب وطبعا ليس هذا الشي الذي دفعني لان اكتب لك هذا الحادثه بل الشي الذي كل مره اذهب الى المركز ارى هذا المعامله من الموضفين الا انتي الوحيده التى ارى فيكي صفات الدكتوره الحقيقيه التى لاترضى على الناس وتساعدهم بكل حب وهذا الشي الذي جعلني اوصل رسالتي هذه لك بأنك دكتوره ونعم فيك وانك ذهب في هذا المستشفى واغلى من الذهب لم ارى دكتوره محبه للناس مثلك وهذا شهاده من قلبي وليست مجامله.. والنهايه اتمنى ان يتعلم الموضفين منك طولة البال مع الناس والصبر وان تخبريهم بأن ليس كل الناس يملك ان يذهب الخاص او يشترى دواء من الصيدليه وان الناس لا تملك غير هذا المستشفى للعلاج فيه ان لم نتعلج في مراكز الحكومة التى هي من حق المواطن ومن حق الدكتور او الدكتوره ان ياخد بيد المريض ويتابع معه ولو كان لأيوجد مواعيد هناك أسلوب في المعامله والتحدث عموما اطلت عليك الحديث واتمنى رسالتي تصل لك واسمحي ليي على الاطاله حصه علي الرقم ٣٦٥١٥٥٢٥ |
بعد التواصل مع المراجعة وايضاح اليها نظام اخذ المواعيد وفي حالة عدم حصول المراجعين على موعد يتم تصنيف الحالات وتسجيل فقط الحالات الطوارئ مثل الألم الشديد او الالتهابات او الإصابات. وأيضا ان خدمات صحة الفم والاسنان تقدم للجميع بصورة متساوية. ولا شك ان جميع العاملين من موظفين ومراجعين يمرون بضغوط وهذا يسبب التسرع في الحكم والانفعال وقد تم شرح الموضوع للمراجعة والموظفين وحثهم على تفهم الموقف ومسامحة بعض. |
HHC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 23-02-88916 | 2/16/2023 12:00:00 AM | 2/23/2023 10:38:42 AM | 2/20/2023 12:00:00 AM | |||||
4187 | ابراهيم عبدالرسول خميس | 940902290 | 36795021 | eakmay94@gmail.com | قسم التغذية: يرجى اعطاء رعاية تامة لحاجات المريض الدكتورة تعطي معلومات عامة في كل مراجعة ولا تعطي وصفات وفق حاجة المرض والوصفة لا ترضي المريض لأنها مكررة |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمراجع المذكورة بياناته أعلاه و اخذنا كافة المعلومات المتعلقة بموضوع الشكوى، و تم الاتفاق معه لتقديم العلاج والاستشارة المناسبة له عند زيارته للعيادة بالموعد القادم. و عليه فقد أبدى المريض تفهمه و شكر الجهود المبذولة في المركز لخدمة المرضى كما تم الايضاح له بأن إدارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 23-02-99531 | 2/21/2023 12:00:00 AM | 2/23/2023 10:55:38 AM | 2/22/2023 12:00:00 AM | |||||
4188 | Sayed Abdulla Alawi | 711101736 | 37209238 | اود الاستفسار عن الملف العائلي في مركز جدحفص الصحي حيث تم وضع ملف العائلة الصحي من قبل المركز الصحي على الدكتور علي العكري وقمنا بمليء استمارة طلب تحويل ملف العائلة على الدكتوره فاطمه عبدالله لكن لازال ملفنا الصحي على الدكتور علي العكري، فما سبب عدم تحويل ملفنا العائلي على الدكتورة المطلوبة وهي الدكتورة فاطمه عبدالله لذا ارجو التكرم بتحويل ملفنا الصحي عليها مع جزيل الشكر. |
تم الاتصال به واخباره بضرورة الحضور وتغيير الطبيبة المطلوبة الى أخرى لأن دز فاطمه عبدالله امتلأت قائمتها |
JHC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-02-68154 | 2/13/2023 12:00:00 AM | 2/27/2023 11:23:17 AM | 2/14/2023 12:00:00 AM | |||||||
4189 | Hussain Altareef | 750601477 | 39999103 | قمت بزيارة المستشفى وبعد طلب مني الدكتور اخذ موعد للمتابعة تبين هناك مشكلة وبعد اكثر من ساعة اخبرتني موظفة اخذ المواعيد بطريقة غير محببة باني ضيعت وقتها فاخبرتها هذا صلب عملها وانا مراجع لا علاقة لي باي مشاكل فنية وقمت باخبار مديرتها |
تم الاتصال بصاحب الشكوى تمت مخاطبة المنسقة |
JHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-02-83584 | 2/13/2023 12:00:00 AM | 2/27/2023 11:42:44 AM | 2/14/2023 12:00:00 AM | ||||||
4190 | unknown | 36969196 | ارجو العناية بأجهزة المركز جميعها بما في ذلك الميزان وجهاز الضغط الالكتروني |
نظرا للشكوى المقدمة بتاريخ 23/2/2023 عن طريق صندوق الشكاوى تم التواصل مع المراجع المعني و اعلامه بانه الاجهزة الالكترونية تعرض سنويا للصيانة و التاكد من سامتها و اخر صيانة لها لم تتجاوز الشهر الواحد. كذلك فان اي جهاز الكتروني يعاني من مشكلة يتم ارساله للاجهزة الطبية للتاكد منهم و اصلاحهم قبل استخدامهم للمرضى. و قد ابدى المراجع شكره لسرعة الاستجابة على الشكوى و الخدمات المقدمة للمرضى. |
ZHC | Proffesional | Enquiry | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 23-02-08928 | 2/23/2023 12:00:00 AM | 2/27/2023 1:18:15 PM | 2/27/2023 12:00:00 AM | ||||||||
4191 | Younis Ali | 821004743 | 34424776 | casperdj533@gmail.com | ياجماعة اودي ولدي الى المركز الصحي حرارته 40 او فوق عنده التهاب في البلعوم يحتاج مضاد او سيلان يقولون مافي روح اخذه من بره لين متى يا وزارة الصحة ترى الشعب ميت لي هالدرجة وصلت فيكم ما توفرون الادوية. |
تم التواصل مع المراجع ... جاء لصرف ادوية لولديه مضادات حيويه ( اشربه ) وهي غير متوفرة حاليا Out of stock من المخازن الرئيسية ... اخبرته ان الدواء غير متوفر وما ان يتم توفيره في المخازن فإننا نقوم بدورنا بتوفيره في المركز بأسرع وقت .. هذا مالزم ... تحياتي |
MJK | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-02-57115 | 2/20/2023 12:00:00 AM | 2/28/2023 10:27:02 AM | 2/22/2023 12:00:00 AM | |||||
4192 | Zainab Alyahya | 880808187 | 33832211 | zoz_88@hotmail.com | مرحبا، احنا من مرتادي مركز كانو الصحي دوار ١٧ ، نعاني من تأخير موظفة ادخال البيانات ف قسم |
تم التواصل مع الموظف المذكور وتنبيهه الى ان يلتزم بالحضور في الوقت الرسمي وان تكون اكثر التزاماً، كما تم التواصل مع المراجعة وشكرها على تواصلها الفعال، واقد أوضحت بدورها ان هذه المشكلة تعاني منها منذ اكثر من ثلاث سنوات. من جهتنا تم الاخذ بخاطر المراجعة وانه باذن الله سوف تكون الخدمة افضل في الايام القادمة. |
MJK | Administrative | Complaint | Waiting Period | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-02-61613 | 2/27/2023 12:00:00 AM | 2/28/2023 10:30:15 AM | 2/28/2023 12:00:00 AM | |||||
4193 | حسين سرحان | 950501530 | 32323873 | طلب تغيير طبيب العائلة |
تم التواصل مع مقدم الطلب ، وتقديم شرح عن الية اختيار طبيب العائلة وقت فت التسجيل لبرنامج اختر طبيب العائلة ، وتم اشعاره بان نظام التسجيل تم ايقافه ولا يمكن التغيير لعدم توفر المجال للطبيب المطلوب.
وتم اخبارع بان الطبيب المطلوب موجود في مجموعة طبيب العائلة |
AAK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-02-07406 | 2/28/2023 12:00:00 AM | 2/28/2023 10:44:59 AM | 2/22/2023 12:00:00 AM | ||||||
4194 | Sara Hasan | 960906088 | 33077359 | عدم التعاون من قبل موظفين الاستقبال التابع للمركز الصحي الساكنه فيه . واقوم بحجز الموعد من قبل الموقع الالكتروني لتسهي العملية ودخولي للكشف بأسرع وقت ممكن لكن لا جدوى لذلك يتم تغير موعدي ! فهل يعقل ذلك؟ |
تم حل الموضوع حيث كانت حاجزة عن طريق الويب مباشرة وشرحت حالتها للتمريض كحالة طارئة وتم استقبالها ومعالجتها وتحويلها للسلمانية وقامت صاحبة الشكوى بشكر الطاقم |
JHC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-02-33633 | 2/6/2023 12:00:00 AM | 2/28/2023 11:15:58 AM | 2/7/2023 12:00:00 AM | ||||||
4195 | لا يوجد اسم | 00000 | 33733844 | اقتراح توفير مكان للصلاة |
تم الاتصال بالمريض واخباره بأنه حاليا لا توجد غرفه غير مستخدمه لتحويلها لمصلى وانه هناك مسجد قريب جدا من المركز يمكن للمرضى الذهاب اليه |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-02-73088 | 1/18/2023 12:00:00 AM | 2/28/2023 11:32:46 AM | 1/24/2023 12:00:00 AM | |||||||
4196 | لا يوجد اسم | 00000 | موظفات الاستقبال غير متعاونين وبدون ابتسامة |
لايوجد رقم هاتف للتواصل مع المريض ... تم تنبيه جميع الموظفين بمعاملة المرضى بصورة حسنة وان يكونون متعاونين معهم |
NAC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-02-22306 | 2/1/2023 12:00:00 AM | 2/28/2023 11:38:23 AM | 2/7/2023 12:00:00 AM | |||||||
4197 | اسماعيل التميمي | 00000 | 66747709 | تعطيل المريضة في قسم التمريض والسبب ذهاب الممرضه الغرفه الاخرى والحديث مع زميلتها |
تم الرد من قبل الممرضه المسؤلة / وافادة بأنه المراجع حضر مع زوجته لمكتب مسؤلة القسم لتقديم شكوى وعندها تبين انه زوجته متاخرة على موعدها وانه الممرضه كانت في فتره استراحتها وعند ذهاب الممرضه لها للفحص رفضت المريضه معاينتها مع العلم انه الزوج المريضه حضر لمكتب المسؤلة مره اخرى وادعى على المسؤلة بانها تدافع عن الممرض وجلس يتكلم باسلوب غير لائق وبصوت مرتفع |
NAC | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 23-02-79572 | 1/2/2023 12:00:00 AM | 2/28/2023 12:03:45 PM | 1/25/2023 12:00:00 AM | ||||||
4198 | عمر الحمادي | 841000824 | 39338040 | شاشات الارقام في قسم المختبر لايعملون |
بخصوص الشكوى أدناة نفيدكم علما أنه تم التواصل مع العميل والتوضيح له بأن الموضوع قيد المتابعه مع مشرف المركز وقسم الصيانه وللمعلومية بأن شاشة الأرقام لا تعمل منذ حوالي 4 شهور وتم التواصل مع قسم الصيانه وتبين أنه يجب تبديل قطعه في الشاشه ولكنها غير متوفرة في الوقت الحالي و تم رفع الموضوع للمشرف الإداري أيضا |
NAC | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-02-37645 | 2/9/2023 12:00:00 AM | 2/28/2023 12:24:01 PM | 2/9/2023 12:00:00 AM | ||||||
4199 | لولوه مبارك | 830100857 | 39222077 | نفاذ انابيب الخاصه بتحليل السكر التراكمي |
تم التواصل مع المريضة بنفس الرقم المسجل ولكن لم يتم الرد وللعلم فقد تم التواصل معها مرتين في اوقات مختلفة |
NAC | Administrative | Complaint | Drugs Availability | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-02-68410 | 2/2/2023 12:00:00 AM | 2/28/2023 1:03:47 PM | 2/7/2023 12:00:00 AM | ||||||
4200 | Mai Alghareeb | 740703439 | 39640744 | May.alghareeb@gmail.com | رفض عمل فحص سريع بحجة ان المركز سيغلق بالرغم من ان الزمن الباقي اكثر من ربع ساعه |
تم التواصل مع مقدمة الشكوى التي وضحت بأنها قد حضرت للمركز الصحي بعد الساعة 6 مساء لمعاينة إبنها 13 سنة الذي يشكو من ارتفاع في درجة الحرارة و أعراض نزلات البرد حيث تمت معاينة الإبن من الطبيب بعد تصنيف الحالة من قسم التمريض و الذي أخذ بيانات المريض و طلب عمل الفحص السريع و طلبت منه فحص الولد و لكن الطبيب أخبرها بأنه بعد عمل الفحص السريع سيقوم بفحص الإبن و عندما توجهت للفحص السريع كان الوقت قد تجاوز 6:30 مساء حيث وضحوا للأم مقدمة الشكوى بأنه أخر ربع ساعة لا يمكنهم القيام بعمل الفحص السريع بغرض نهاية الدوام و إغلاق المركز الصحي على الساعة السابعة مساء و يمكنها التوجة للطبيب لمراجعة الموضوع معة و لكن العميلة توجهت الى قسم السجلات لتقديم إستيائها من الموقف و رفض عمل الفحص السريع لإبنها و في تلك الأثناء كان الطبيب متواجد في المكان الذي وضح لها بأنها تستطيع التوجة لعمل الفحص في مركز الحالة الصحي ولكن العميلة إستاءت من الوضع و خرجت من المركز الصحي كما تم مناقشة الموضوع مع الطبيب المعني الذي وضح بأنه عندما عاد للعيادة بعد مناقشة موضوع الفحص مع العميلة سابقا حيث كان بإنتظار المريض ليعود له مع أمة ليقوم بفحص الإبن و قام بمناداة الإبن عدة مرات و عندما تحقق من الموضوع و عرف بأنها تركت المركز الصحي قام بإلاتصال بها عدة مرات لترجع للكشف على الإبن لكن لم يرد أحد على المكالمات و وضح الطبيب بأنه كان سابقا قد وصف للمريض بعض الأدوية من صيدلية المركز لكن الأم خرجت مستاءة لموقف عدم عمل الفحص السريع و لم ترجع للطبيب لمناقشة الموضوع معة و لم تكن على علم بأن الطبيب قد وصف للولد العلاج هذا وقد تم التأكيد على جميع الأطباء بضرورة توجيه المريض لعمل الفحص السريع أو PCR إما بمركز الحالة الذي يعمل 24 ساعة في نهاية دوام المراكز التي تعمل 12 ساعة أو إخبار المريض بالرجوع اليوم التالي لعمل الفحص و تدوين الطلب في ملف المريض الإلكتروني كما تم التنبية بأهمية إجراء الكشف و المعاينة التشخيصية لجميع المراجعين متى ما استدعت الحالة لذلك |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-03-97375 | 2/27/2023 12:00:00 AM | 3/1/2023 8:46:57 AM | 2/28/2023 12:00:00 AM | |||||
4201 | Hussain | 66353635 | رقم الهاتف لمركز انجنير الصحي لا يوجد رد بأي شكل على أي من الأرقام المطلوبة قمت بمحاولة الاتصال خلال أكثر من ساعتين بكل الخيارات الموجودة (1:إداريي المركز الصحي-لا يوجد رد.. 2:رئيس مجلس الإدارة-هذا التحويل غير متوفر .. 3:قسم رعاية الأمومة والطفولة-لايوجد رد .. 0:للمساعدة-لا يوجد رد) |
تم التواصل مع المراجع والاعتذار له على عدم الرد على البدالة بسبب الازدحام و نقص الموظفين وعدم وجود موظف ثابت للبدالة كما تم اخبارة بالاوقات التي يقل فيها الازدحام ويوجد متسع من الوقت للرد على الاتصالات والاستفسارات |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 25041 | 25041 | 23-03-45870 | 2/27/2023 12:00:00 AM | 3/1/2023 12:34:17 PM | 3/28/2023 12:00:00 AM | |||||||
4202 | zahera Ali | 36277795 | Today I was In our HC to make some test And I wonder their was many people most of them over 50 years old waiting their numbers and one of them bring his urine test but the nurse let him take a number and wait until his turn, why ? in addition of that they but bukhoor their and most of them coughing is it wedding hall or laboratory waiting area ? my suggestion is to provide online booking system for patient over 50 for their blood test or any other test that’s no need to visit hospital for regular check up such as sugar test blood pressure even common blod test : car with driver , nurse from lab , doctor and laptop to enroll the information in system thank you |
السلام عليكم ورحمة الله وبركاته .. |
YAE | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-03-88531 | 2/28/2023 12:00:00 AM | 3/1/2023 1:05:29 PM | 3/1/2023 12:00:00 AM | |||||||
4203 | أسماء الذوادي | 36603351 |
تشكو المواطنة قسم المختبر في مركز يوسف انجنير الصحي، حيث أفادت انها ذهبت للمركز وهي صائمة لعمل فحص شامل وبالفعل تم عمل الفحص لها وتبقى منه أربعة فحوصات وقالوا لها تعذر عمل بقية الفحوصات لعدم توفر المواد اللازمة لهم، وطلبوا منها الحضور بعد أسبوع لتكملة المتبقي من الفحص وفعلا ذهبت بعد 8 أيام وتم عمل فحصان لها فقط وتبقى لها فحصان آخران وهما فحص الزنك وفحص 12 بي وأخبروها ان تتواصل معهم هاتفيا للتأكد من توفر المواد المطلوبة للفحص قبل حضورها للمركز، ومنذ ذلك الوقت وهي تحاول الاتصال بهم لكن لا احد يرد ، مما جعلها تستاء وتتصل في مكتب الشكاوي لطلب المساعدة وتقديم الشكوى |
تم التواصل مع العميلة عبر الهاتف وكانت النقطة الرئيسية من الشكوى هي عدم وجود التحاليل في ذلك الوقت ، وذكرت أن الموظفة أخبرتها بذلك قبل السحب عن عدم التوفر وأخذت موافقتها للسحب ، وتبقى لها ٤ تحاليل سحبت منهم ٣ في وقت لاحق ، وتم ابلاغها بانه مؤخرا تم التنسيق لتوفير المادة المتبقية لعمل فحص الزنك وستحضر للمركز للسحب. كما تم التوضيح بان توفير المواد يتم بالتنسيق مع جهات معنية ويتم رفع نقص المواد مع المتابعة المستمرة للجهات المعنية لضمان استمرارية الخدمة. النقطة الأخرى ، عدم الرد على الهاتف صاحبة الشكوى لم تتصل بالمختبر ( بشكل مباشر ) ، بل اتصلت في البدالة فالمركز الصحي ولم تحصل على ردّ منهم ، لذلك لم نتلقى أي اتصال مع العلم أن جميع موظفات قسم المختبر متاحين للرد على جميع المكالمات المحولة. وقد شكرت العميلة جهود الموظفات في المختبر وأثنت على سرعة التواصل. و بالنسبة لطلبكم على وضع حلول جذرية فانه يجب التنسيق مع ادارة الخدمات المساندة حيث انهم الجهة المعنية بتوفير المواد حيث توجد عدة عوامل مختلفة مرتبطة بتوفير المواد حيث انه المشكلة معنية ومتكررة في عدة أقسام |
YAE | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 25041 | 25041 | 23-03-27478 | 2/27/2023 12:00:00 AM | 3/1/2023 1:26:17 PM | 2/28/2023 12:00:00 AM | |||||||
4204 | Sayed Mohamed Alhelaibi | 930803477 | 33752727 | أحاول الاتصال على الهاتف الأرضي لمركز جدحفص الصحي أكثر من مرة ولكن للأسف لم أحصل على أي إجابة ، ذهبت اليوم الاثنين ٢٧ فبراير لموعدي في المركز وحينما أوقفت سيارتي تم صدمها في مواقف السيارات دون ترك أي رقم وأود أعرف من الذي صدمها من كيمرات المراقبة الموجودة في مواقف السيارات ولكن للأسف جميع الأرقام لمركز جدحفص الصحي لا يردون عليّ، أرجو منكم التواصل معي وإخباري برقم السيارة التي صدمت سيارتي من أجل التمكن من تصليح سيارتي |
تم الاتصال بصاحب الشكوى واخباره بالخطوات المتبعه لمشاهدة تسجيل الكاميرات واننا أخبرنا أخته قبل يوم عند حضورها لنا بالخطوات المتبعه |
JHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-03-19761 | 2/28/2023 12:00:00 AM | 3/2/2023 9:58:46 AM | 3/1/2023 12:00:00 AM | |||||||
4205 | زهراء السيد هادي البحراني | 971213828 | 33126888 |
السلام عليكم انا تم تغير عنواني من سترة الى جدحفص و يجب على ذلك تغير مركز الصحي من مركز صحي سترة الى مركز صحي جدحفص ولكن لحد الآن لم يتم التغيير الرجاء النظر في الموضوع |
تم الاتصال بصاحب الطلب بعد التأكد من عنوانها انها على مجمع 422 على جدحفص في نظام المواعيد محدثة البيانات ولا داعي لعمل تحديث |
JHC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-03-45348 | 3/1/2023 12:00:00 AM | 3/2/2023 10:01:41 AM | 3/2/2023 12:00:00 AM | |||||||
4206 | محمد الدرازي | 33330027 | سوء تعامل الدكتوره شيماءغرفه 1 قسم الاسنان وعدم معالجة المريض رغم تواجده قبل الموعد ب15 دقيقه |
نشكر العميل العزيز على تواصله معنا ، ونود أن نوضح بأن بناءً على القوانين المتبعة بالخدمات الصحية للفم والأسنان فإنه لا يمكن علاج أي طفل دون 18 سنة دون وجود ولي أمره وذلك حرصاً منا على سلامته، وان الوقت المحدد لكل مراجع هو 30 دقيقة و قامت الطبيبة باستغلال الباقي من الوحدة الزمنية المحددة و فحصت المراجع و كتابة جميع معلوماته في الملف الاكتروني و قامت بعمل اللازم . علمنا برغبتكم بتحويل الطفل لعيادة التقويم، وعليه نود ان ننوه بأن هناك معايير خاصة لعلاج حالات التقويم ومن ضمن هذه المعايير الحالات التي بحاجة ماسة للعلاج بسبب تأثير ذلك على وظائف النطق ومضغ الطعام، وبما أن حالة الطفل ليست من ضمن هذه المعايير، فإنه من الصعوبة قبول تحويل حالته لإخصائي التقويم . |
NAC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-03-35789 | 2/27/2023 12:00:00 AM | 3/2/2023 11:45:47 AM | 3/1/2023 12:00:00 AM | |||||||
4207 | WADEEAH | 980603471 | 39431664 | wal7ela@gmail.com | اريد اختيار طبيب العائلة لكن يظهر لي عنواني الجديد ولكن المركز التابع للعنوان القديم مع العلم اني حدثت البيانات وراجعت في المركز اكثر من مرة ولا توجد مشكلة ولكن في الموقع يظهر لي العنوان القديم |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمراجعة المذكورة بياناتها أعلاه و اخبارها انه تم عمل اللازم وبامكانها الدخول على الموقع واختيار طبيب العائلة. و عليه شكرت المراجعة الجهود المبذولة في المركز لخدمة المرضى كما تم الايضاح لها بأن إدارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-03-67822 | 3/1/2023 12:00:00 AM | 3/2/2023 12:05:54 PM | 3/2/2023 12:00:00 AM | ||||||
4208 | zahraa alfardan | 981000088 | 39892974 | alfardanzahraa@gmail.com | مركز محمد جاسم كانو - دوار 17 اضطريت استأذن من العمل لأجل موعد فتح ملف في الرعاية، (علما ان الطبيبة خذت لي موعد من يوم الجمعة تجنباً للانتظار)لما وصلت خبروني ان فتح الملف فقط يكون يوم الثلاثاء رغم ان حملت كافة المستندات المطلوبة وياي.. فعطوني موعد الثلاثاء القادم ولما طلبت عذر للعمل يبين اني من هذا الوقت كنت في المركز الصحي، رفضت الموظفة بحجة ان انا رايحة اخذ موعد وما عندي موعد من الاساس، رغم ان وضحت حقها ان الدكتورة خذت حقي موعد وحتى لو ما خذت حقي .. دام اخذ موعد بس يحتاج ان اخذ رقم وانتظر واستأذن من عملي لازم تعطوني ما يثبت ماعرف شنو هالتعسير على الأم العاملة!! كفاية ان مواعيد الرعاية في فترة من سبع الى وحدة ولاظم نطلع من دواماتنا عشانها .. ترى مو كل مسؤول بيسمح ولا كل عمل يسمح!! ماعرف شنو المشكلة لو صاروا للمساء مثل باقي اقسام المركز من باب التسهيل علي المواطنة |
تم التواصل مع صاحبة الشكوى وتم توضيح بعض الأمور:
وفي حين الاتصال استشكلت على انحصار موعد فتح الملف في يوم الثلاثاء فقط وفي فترة محصورة بين السابعة والربع وحتى التاسعة، حيث تم الاستيضاح بخصوص محدودية الوقت ارتباط الإجراءات مع قسم المختبر ليتمكن المريض من عمل التحاليل قبل ارسال التحاليل لمخترات السلمانية، وفي حال تعذر المريض من الحضور في نفس الوقت سيتم فتح الملف ولكن التحاليل ستتأخر. أما في ما يخص اختصار مواعيد فتح الملفات للحوامل في يوم واحد في الأسبوع أو تمديده للفترة المسائية فإنه سيتم رفع هذه الملاحظة للقسم المعني |
MJK | Administrative | Complaint | Service Quality | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-03-21303 | 2/22/2023 12:00:00 AM | 3/2/2023 1:17:52 PM | 2/22/2023 12:00:00 AM | |||||
4209 | mustafa fareed | 35117853 | الدكتورة فاطمة العكري رفضت معالجة المريضة غادة عمر وكانت المريضة تعبانة والدكتورة زعلت عليها لأنها دقت باب العيادة |
بخصوص شكوى المريضة غادة عمر تم الاستفسار عن الموضوع مع الدكتورة فاطمة العكري و بصفتها قامت بالتوضيح عن ما حصل و الرد على الشكوى و
و بصفتي قمت بالاتصال بزوج المريضة السيد مصطفى حمد بتاريخ 1 مارس الساعة ال 8 صباحا للاستفسار و توضيح آلية عمل المواعيد في المراكز الرعاية الاولية و تم حل الموضوع وديا و قد اعبر السيد مصطفى عن شكره لجميع موظفي العيادة الساحلية
Dr Marya Ramadhan Budaiya Coastal clinic |
BCC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-03-21194 | 2/26/2023 12:00:00 AM | 3/2/2023 1:50:59 PM | 3/1/2023 12:00:00 AM | |||||||
4210 | mustafa fareed | 35117853 | الدكتورة فاطمة العكري رفضت معالجة المريضة غادة عمر وكانت المريضة تعبانة والدكتورة زعلت عليها لأنها دقت باب العيادة |
بخصوص شكوى المريضة غادة عمر تم الاستفسار عن الموضوع مع الدكتورة فاطمة العكري و بصفتها قامت بالتوضيح عن ما حصل و الرد على الشكوى و
و بصفتي قمت بالاتصال بزوج المريضة السيد مصطفى حمد بتاريخ 1 مارس الساعة ال 8 صباحا للاستفسار و توضيح آلية عمل المواعيد في المراكز الرعاية الاولية و تم حل الموضوع وديا و قد اعبر السيد مصطفى عن شكره لجميع موظفي العيادة الساحلية
Dr Marya Ramadhan Budaiya Coastal clinic |
BCC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-03-47124 | 2/26/2023 12:00:00 AM | 3/2/2023 1:52:15 PM | 3/1/2023 12:00:00 AM | |||||||
4211 | سجود عقيل أحمد | 100809421 | 33853135 | مساء الخير الأخ العزيز عبدالله الأسود ( بو محمد )
وردت شكوى هاتفية الشكوى من والد المريضة أحد مرتادي مركز محمد جاسم كانو دوار 17 الصحي وكانت كالتالي :
المريضة طالبة في المدرسة ومصابة بداء السكر وتعاني من مسمار لحمي في اسفل باطن قدمها وتحتاج للعلاج واجراء عملية الكي البارد الثلجي لإزالة المسمار ولكن مع الاسف مركز محمد جاسم كانو الصحي في مدينة حمد دوار 17 لا يتوفر لديهم هذا الجهاز ويطلب والدها المساعدة في علاج ابنته بتحويلها لمركز اخر او تحويلها لمجمع السلمانية الطبي
اسم المريضة : سجود عقيل احمد الرقم الشخصي : 100809421 هاتف التواصل مع والد المريضة : 33853135
برجاء إخطاري بما هو تم إتخاذه لاحطه الإدارة العليا بالموضوع
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لقد تم الاتصال بوالد المريضه سجود و لقد تم اعلامه بأنه تم تحويل ابنته الى عياده الجلديه بمستشفى السلمانيه الطبي و عليه فقط ان يتوجه الى السجلات لأخذ الموعد.. و تم اعلامه بأن جهاز التبريد لايوجد في جميع المراكز الصحيه في مملكه البحرين .
شكراا
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MJK | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10899 | 10899 | 23-03-04287 | 2/28/2023 12:00:00 AM | 3/5/2023 6:56:13 AM | 3/2/2023 12:00:00 AM | ||||||
4212 | نبيل حويحي | 33276912 | السلام عليكم ورحمتة الله وبركاتة انا اعمل بجامعة البحرين كاستاذ جامعي وحسب عقدي مع الجامعة فانه من حقي الحصول على الخدمات الطبية الحكومية و اوجه مشكلة في المركز الصحي الزلاق حيث انهم لا يجدون اسمي في النظام لقد حدثت هذه المشكلة بعد ان حصلت على الاقامة الذهبية حديثا وايضا حصلت على موافقة للعمل في جامعة البحرين من هيئة تنظيم سوق العمل ارجو من سيادتكم التكرم بحل هذه المشكلة حتى يتسنى لي الحصول على الخدمات الطبية الحكومية كوني اعمل في مؤسسة حكومية وبموافقة هيئة تنظيم سوق العمل مع العلم بانني قد نواصلت مع هيئة تنظيم سوق العمل واخطروني بانه يحق لي الحصول على الخدمات الطبية الحكومية وتنضلوا بقبول فائق الاحترام والتقدير |
تم التواصل مع العميل وشرح له عن الية الاعفاء من الرسوم مابعد حصوله على الاقامة الذهبية بان لا يظهر في برنامج هيئة تنظيم سوق العمل على حسب اقول مكتب رئيس السجلات (اخت فاطمه شاكر قائم باعمال رئيس السجلات ) بان يتم اعفاء من رسوم اذا كان لديه بطاقة العمل وايضا بخصوص عائلة يتم اخذ نسخ من الاقامة مع القارىْ يتم رفعها الى مكتب السجلات لن قبل الاقامة الذهبية كانت كفالتهم على جامعة البحرين وقد ابدى المراجع على شكره لتوضيح وسرعة الاستجابة
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ZHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 23-03-05773 | 2/28/2023 12:00:00 AM | 3/5/2023 8:44:09 AM | 3/2/2023 12:00:00 AM | ||||||||
4213 | abdulraoof naji ahed al haidari | 940236877 | 32352018 | abdulraoofnaji@gmail.com | أستفسار بخصوص التأمين الصحي والإعفاء من رسوم الأستشارة لأنه لدي الإقامة الذهبية .ما هي الطريقة للحصوص على التأمين الصحي؟ |
تم التواصل مع العميل بتاريخ 13.2.2023 عن طريق الهاتف وإبلاغة بالطرق القانونية اللازمة لعمل التأمين الصحي بمراكز الرعاية الصحية الاوليةوهي الحصول على كفالة من جهة العمل المسجلة تحت هيئة تنظيم سوق العمل أو كفالة جهة حكومية |
BCC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-03-14607 | 2/13/2023 12:00:00 AM | 3/5/2023 9:12:11 AM | 2/13/2023 12:00:00 AM | ||||||
4214 | أمل بركات | 971101051 | +97433256250 | amalbarakat97@gmail.com | كنت أراجع مركز حالة بوماهر قبل الزواج وبعد الزواج تحولت على المحافظة الشمالية تبع عيادة البديع الساحلية وتم تحديث العنوان في السيستم ولكن عندما أحاول اخذ موعد أونلاين يظهر لي مركز حالة بوماهر فقط |
تم التواصل مع مع مكتب رئيس السجلات الصحي و إزالة ربط العميل من مركز حالة بو ماهر وتم إخطار المتردد بأنه بإمكنها حجز المواعيد على عيادة البديع الساحلية |
BCC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-03-94058 | 2/14/2023 12:00:00 AM | 3/5/2023 9:51:08 AM | 2/15/2023 12:00:00 AM | ||||||
4215 | لا يوجد | لا يوجد | 33856503 | على بان باقي الموظفين يسجلون بدون حضور الطفل |
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HKC | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-03-90322 | 2/28/2023 12:00:00 AM | 3/5/2023 10:27:58 AM | 3/5/2023 12:00:00 AM | ||||||
4216 | hassan aldurazi | 950200476 | 33506287 | haldurazi10@gmail.com | السلام عليكم انا ذهبت لمركز الصحي محمد جاسم كانو في الدوار 17 مدينة حمد كان فيه دكتورا اسمها نفين معاملتها جدددا سييئة |
السلام عليكم فيما يخص الشكوى المرفقة نفيدكم علما بأنه تم التواصل مع العميل المذكور و الذي أوضح بأن الطبيبة عاملته بأسلوب سيء وغير لائق حين أراد دخول غرفة الفحص وأصرت أن ينتظر حتى يتم مناداته أو يتوجه الى قسم التمريض لتقييم حالته مما دعاه الى طلب التحويل على طبيب أخر وبالرجوع الى الطبيبة المعنية أوضحت بأنه أراد الدخول لغرفة الفحص وأخبرته بأنه هناك عدد من المرضى مواعيدهم تسبق موعده وعليه الانتظار حتى يحين دوره... تم التوضيح للمراجع أن الطبيبة ملتزمة بنظام المواعيد والمنادادة على المرضى حسب دورهم عدا حالات الطوارئ.. كما تم تنبيه الطبيبة لضرورة مراعاة أسس التواصل الصحيح مع المرضى ومراعاة حالاتهم الصحية وتفهم مشاعرهم.
هذا مالزم توضيحه مع جزيل الشكر |
MJK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-03-03468 | 2/19/2023 12:00:00 AM | 3/5/2023 10:55:29 AM | 2/20/2023 12:00:00 AM | |||||
4217 | malak hassan | 060903538 | 37004041 | ly2873937@gmail.com | يقللون من احترامش ومايرضون يعالجون فوق ذا يصارخون على واحد المعاملة كلش ويا مريض |
تم التواصل مع المريضة المذكورة والتي أوضحت بأنها حضرت الى المركز وطلبت أخذ مغذي كونها تعاني من الترجيع ولكن الطبيبة رفضت اعطائها اياه وقامت بالصراخ عليها واخبارها بأن العلاج لايصلح لها وبالرجوع للطبيبة المعنية أوضحت بأن حسب تقييمها للحالة الصحية لم يكن هناك حاجة طبية لوصف المغذي وأنها شرحت للمريضة ذلك.. تم التوضيح للمريضة بأن وصف الأدوية يكون حسب خطة علاجية مشتركة بين الطبيب و المريض وليس حسب مايحدده المريض وحده كما تم تنبيه الطبيبة لضرورة مراعاة أسس التواصل والتعامل الصحيح مع المرضى |
MJK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-03-47885 | 2/21/2023 12:00:00 AM | 3/5/2023 10:58:33 AM | 2/23/2023 12:00:00 AM | |||||
4218 | نجاة السعد | 640001378 | 39363652 | العلاج الطبيعي من قبل تحديد الموعد في موظفة الحين مافي موظف بس كل اسبوع يوم واحد وقبل كان يوميا في الاسبوع ارجو التكرم بمساعدتي بالرد السريع العاجل لانه يصادف الموعد عندي مستشفى اخر وفي مركز الحد الصحي |
لقد تم التواصل مع المريضة المذكورة، وتبين أن شكواها عن عدم إمكانية معرفة الموعد حيث إن لديها مواعيد أخرى قد تتعارض مع موعد العلاج الطبيعي. وتم الرد عليها إنه بالامكان اخبار الأخصائية المعالجة عن الوقت والتاريخ المناسب لها كي لا يتعارض الموعد مع مواعيد أخرى وتقوم هي بدورها بتسجيل هذه الملاحظة، أو يمكنها الاتصال على الرقم في الرسالة النصية لتغيير الموعد.
وبالنسبة لعدد مواعيد العلاج الطبيعي في الأسبوع، تم اخبار المريضة بأنه يتم إعطاءها أقرب موعد متاح مع التأكيد على مواصلة التمارين المنزلية والتعليمات المعطاة لها سابقاً. |
NAC | Administrative | Complaint | Facilities and Services | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-03-87356 | 3/1/2023 12:00:00 AM | 3/5/2023 11:59:54 AM | 3/5/2023 12:00:00 AM | ||||||
4219 | Fatema Husain | 870412132 | 33262631 | I am bahraini mother have requested for renewal of. Exepmted medical card for my non bahraini son from BBk health center Hidd from the month of december. Still everytime i am going they saying not ready and next month my son have vaccination and idont have renewal card. Please help in this |
مساء الخير
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BKH | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-79408 | 3/6/2023 12:00:00 AM | 3/6/2023 12:29:08 PM | 3/6/2023 12:00:00 AM | ||||||
4220 | Eman Alabbasi | 860805786 | 36833337 | ارفع لكم شكوى عن اهمال نظافة مركز بنك البحرين والكويت الصحي بمنطة الحد،حيث كنت في مراجعة للمركز ووجدت زوايا المركز مملؤة بالغبار، دورات المياه مستهلكة وغير نظيفة ولا يوجد فيها صابون ومناديل ورقية، حوائط المركز متسخة وبها شروخ وكأن مر على بناء المركز ٣٠ سنة. ومن جانب اخر، وجود ضغط على الطاقم الطبي في المركز في وقت مراجعتي حيث كان عدد المراجعين كبير الامر الذي تطلب مني الانتظار حوالي ساعتين للدخول الى الطبيب. شاكرة ومقدرة تعاونكم وسعيكم الدائم لتوفير الراحة والرعاية الصحية للمواطنين والمقيمين في مملكتنا الحبيبة. |
مساء الخيرتم الاتصال بالمريضة و اخذ جميع الملاحظات منها كما تم الاجتماع مع مسؤول المنظفين وتنبيه بالقيام بعملة على اكمل وجه و بخصوص الضغط الحاصل في المركز سوف يتم ابلاغ الجهات المعنية بزيادة عدد الطاقم
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BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-30459 | 3/6/2023 12:00:00 AM | 3/6/2023 12:40:02 PM | 3/6/2023 12:00:00 AM | ||||||
4221 | عائشة محمود | 801207045 | 39930169 | مواعيد المراكز الصحية الالكترونيه المفروض هذه الخدمة تسهل علينا المواعيد لتجنب التاخير لكن للاسف عند الحضور للموعد في الوقت المحدد ، تم تغيير الموعد والدكتور في المركز في نفس اللحظه . فاين الفائده من هذه الخدمة ؟ |
مساء الخير
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BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-13921 | 3/6/2023 12:00:00 AM | 3/6/2023 12:56:23 PM | 3/6/2023 12:00:00 AM | ||||||
4222 | Adnan Albaloshi | 890704414 | 33881216 | لسلام عليكم ورحمة الله وبركاته في ظل تطوير خدمات الصحية في مملكة البحرين بقيادة سيدي سموه ولي العهد الأمين رئيس مجلس الوزارء وبمتابعة الفريق رئيس مجلس الأعلى لصحة و وزيرة الصحة إله اننا في مركز الحد الصحي للأسف اللي يصارخ ويسوي فوضى يتم ادخاله غرفة الطبيب المرضى اللي محترمين أنفسهم ينتظرون 3 ساعات وبعد هذي الانتظار يقول الدكتور لا يوجد قسم اشعه في المركز سوف يتم تحويل لك مستشفى الملك حمد الجامعي ليش اتخلونا ننتظر 3 ساعات من غرفة تصنيف خبروني لا يوجد قسم اشعه هذي تحويل روحو مستشفى الملك حمد الجامعي القيادة الرشيده امسهله الامور سهلوها على الناس الله يسهل امركم |
تم التواصل مع مرافق المريضة السيد عدنان البلوشي على رقم التواصل 33881216 يوم الثلاثاء الموافق7-3-2023 الساعة 11:30 تم التحقق من الملف الالكتروني للمريضة تم شرح ألية برنامح رعاية الحالات الطارئة AMBULATORY CARE و تم اخبار المريض بتوقيت قسم الاشعة الاحد – الخميس 7-14 و قسم النختبر الاحد – الخميس 7-18 و سيتم وضع لافتة لمعرفة اوقات عمل الاقسام المذكورة و التحدث مع الطبيبية المعنية بخصوص التأخير |
BKH | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-68920 | 3/7/2023 12:00:00 AM | 3/8/2023 9:54:01 AM | 3/7/2023 12:00:00 AM | ||||||
4223 | حمد ابراهيم محمد | لا يوجد | 36609942 | الرجاء اعادة جهاز الارقام المنظمه للمواعيد والمختبر والصيدلية وشكر لكم |
تم التواصل مع المراجع واخباره بان اوراق جهاز الارقام غير متوفره حاليا وبانتظار توفيرها وانما جهاز الارقام موجود ولم يتم استبعاده
وشكرنا على الاتصال |
HKC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-03-98590 | 3/5/2023 12:00:00 AM | 3/7/2023 10:45:12 AM | 3/7/2023 12:00:00 AM | |||||||
4224 | خالد الرزي | 810507684 | 39530966 | في صباح يوم الاثنين الموافق 6/فبراير/2023 توجهت مع ابني الى مركز الحد الصحي يشتكي من الم في الاذن و ارتفاع من درجة الحرارة وصف الطبيب حمد الجلاهمة بندول و قطور للأذن لكن في الليل ارتفعا درجة حرارتة كذلك مما استوجب اخذه للمركز مرة اخرى و ادخل على الطبيب حسن العرادي و تم صرف له بندول وحبوب ترجيع ومغذي بعد الانتهاء من المغذي توجهت للصيدلية للأستلام الادوية لم يتم صرف البندول وقالت الصيدلية لايمكن صرف البندول مرة اخرى لان تم صرفها في الصباح وقلت لها بأن الطبيب صرف لها بندول اضافي لكن لم تعرني اي اهتمام واخذت بالعلب بالهاتف ثم توجهت للطبيب حسن العرادي و اتصل بها لصرف البندول وتوجهت للصيدلية مرة اخرى اخذت رقم وعندما رأتني الصيدلانية لم تضغط رقمي وقامت من الكونتر و تم صرف الادوية من قبل موظف اخر |
تم الاتصال بالمراجع خالد من قبل مسؤولة قسم الصيدلية و توضيح له الامر بأن في نفس اليوم تم استلام 20 حبة بنادول و على حسب الجرعة هذه الكمية تكفي ل 3 ايام و ان لا نستطيع صرف كمية اكبر و بالامكان مراجعتنا و استلام البنادول بعد الانتهاء من الكمية المصروفة مع العلم تم صرف له 10 حبات زيادة من قبل الموظفة .. اما بالنسبة لنقطة اسلوب الموظفة قالت ان قامت من على الكونتر عن طريق الصدفة و لكن تم التنبيه عليها من حيث تحسين الاسلوب مع المراجعين. |
BKH | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-49112 | 2/7/2023 12:00:00 AM | 3/7/2023 10:53:54 AM | 2/7/2023 12:00:00 AM | ||||||
4225 | حسين المالكي | 850906814 | 39303636 | لايوجد شريط فحص القرنية للتاكد من سلامة العين بالمركز الصحي وتم تحويلي الى مستشفى الملك بعد طول انتظارالحالة إصابة في العين |
تم الاتصال بالمراجع حسين من قبل مسؤولة قسم الصيدلية و تم توضيح له الامر بأن المادة يتم طلبها من الصيدلية عن طريق قسم التمريض .. و ان المادة غير متوفرة من مدة في مخازن الادوية .. فتم تحويل الشكوى على المخازن .
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BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-92152 | 2/8/2023 12:00:00 AM | 3/7/2023 11:01:45 AM | 2/8/2023 12:00:00 AM | ||||||
4226 | محمد سلطان | 33339462 | شكوى على اسلوب حارس الامن ياسر |
تم التوصل مع المراجع و افاد بان اسلوب الحارس كان غير لائق في التعامل فتم الاجتماع مع الحارس و تنبيهه بضرورة التعامل مع المراجعين و المرضى باسلوب لائق و حسن واذا تكرر الامر سوف يتم نقلة من المركز |
BKH | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-03-73025 | 2/21/2023 12:00:00 AM | 3/7/2023 11:09:43 AM | 2/21/2023 12:00:00 AM | |||||||
4227 | عمر | 33222263 | السجلات الصحية / قلت الموظفين وفي بعض الحالات يمشون ناس بدون رقم |
تم الاتصال بالمراجع والاعتذار عن الخطى الغير مقصود وتم اخباره بان كلامه سيأخذ بعين الاعتبار وسيتم مخاطبة للجهات المعنية بهذا الامر. |
BKH | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-03-55711 | 3/1/2023 12:00:00 AM | 5/10/2023 9:14:32 AM | 3/1/2023 12:00:00 AM | |||||||
4228 | امل عبرالله | 33044524 | أسلوب غير لائق من ممرضة قسم المعالجة |
تم الاتصال بمقدمة الشكوى السيدة امل ورقمها الشخصي 890211361 بخصوص أسلوب الممرضة الأجنبية معها اثناء تلقي العلاج وتم الاعتذار منها على سوء التصرف من قبل الممرضة وسيتم عمل اللازم. تم التنبيه على قسم المعالجة بضرورة معاملة المرضى و المرتادين بمهنية تامة |
BKH | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-03-25856 | 3/5/2023 12:00:00 AM | 3/7/2023 12:52:33 PM | 3/5/2023 12:00:00 AM | |||||||
4229 | اياد الكوهجي | 731003926 | 33217775 | مختبر تحليل الدم مزدحم ينبغي مضاعفة عدد الطاقم الطبي |
This is regarding the complaint by Eyad AlKooheji (CPR 731003926). I spoke to the patient regarding his complaint and he told me that BBK Hidd Lab is always crowded and the waiting time is too long as there are a lot of patients. He also told me that there should be more staff in order to reduce the waiting time. I informed him that in the morning we are around three to four staff and we have 3 counters for blood collection. He insisted that we should have more staff and more counters as we have a lot of patients specially in the morning till 11 am. I explained to him that this is beyond our reach but he insisted that I raise this problem to higher authorities so that they will solve our problem. According to him the patients should not wait for a long time in any department as they are mostly sick with chronic diseases. I tried to explain to him that Hidd HC is serving more than 30 blocks and that all departments have the same number of patients and crowd every day. He still insisted me to inform higher authorities about the matter of increasing staff and blood collection counters in BBK Hidd lab so that the crowd would be reduced and the patients will not have to wait for a long time. Thank you very much, |
BKH | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-06126 | 2/27/2023 12:00:00 AM | 3/8/2023 8:21:00 AM | 2/27/2023 12:00:00 AM | ||||||
4230 | زهرة | 931205751 | 33404904 | حاولت الاتصال لقسم حجز المواعيد للمراكز الصحية في حدود الساعة التاسعة والنصف ولم يتم الرد |
تم التواصل المراجعة وتبين ان الشكوى تخص مركز الاتصال الوطني، حيث انها تتصل لاكثر من مرة بالرقم 80007000 دون رد. |
MJK | Administrative | Complaint | Service Quality | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-03-23872 | 3/6/2023 12:00:00 AM | 3/8/2023 9:21:33 AM | 3/8/2023 12:00:00 AM | ||||||
4231 | سارة | 851204686 | 97336660303 | هذه الشكوى على مركز بنك البحرين الوطني في عراد.. المكيفات لا تعمل داخل المركز .. الهواء خانق ولا يوجد تهوية الانسان يمرض بمجرد دخوله المكان لان حتى النوافذ مقفولة ولا يمكن فتحها من الداخل وهذا في حد ذاته مشكلة كبيرة في حالة حدوث حريق لا قدر الله |
تم التواصل مع مقدم الشكوى و التوضيح بأن الأمر قيد المتابعة و أن قد تم توفير مكيفات في الممرات بشكل مؤقت لحين حل المشكلة الأساسية للمكيفات الأساسية ،و بخصوص مشكلة النوافذ تم إغلاق جميعها لمنع الحشرات |
NAC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-03-27423 | 3/6/2023 12:00:00 AM | 3/8/2023 10:20:49 AM | 3/8/2023 12:00:00 AM | ||||||
4232 | Mohamed Almahroos | 871202760 | 66966577 | mohd@kpffbh.com | سلام عليكم اخواني انا اريد حل للموضوع بخصوص تحويل مركز الصحي من مركز الكويت الطبي الى مركز مدينة حمد الصحي حقا موضوع صعب انا في دائرة الثامنة كيف يكون مركز الصحي في منطقة ثانية عن منطقتي |
بالإشارة الى الموضوع أعلاه، و نظرا لكثرة الطلبات الواردة الى المركز الصحي لتلقي الخدمات الصحية بالمركز عوضا عن المركز الصحي التابع له، و من خلال دراسة و تقييم الطلب و النظر في الحيثيات و الاسباب و التي تتمثل في قرب مجمع 1016 للمركز حسب نظر صاحب الطلب فقد ارتأت ادارة المركز الاعتذار عن قبول الطلب حيث أن الاسباب غير كافية و المسافة لا تشكل أي عائق كما أنها تعتبر تقريبا متساوية بين مركز مدينة حمد الصحي و مركز الكويت التابع له بالنسبة لمنطقة سكنه، كما ان ادارة المركز تقوم بدراسة الطلبات و الموافقة على الطلبات ذات الاسباب الموضوعية. |
HHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-03-33615 | 3/7/2023 12:00:00 AM | 3/9/2023 12:52:23 PM | 3/8/2023 12:00:00 AM | |||||
4233 | Bader Hashim | 841103784 | 33132218 | babd226@gmail.com | نقترح فتح مركز مدينة حمد الصحي الدوار الثاني ٢٤ ساعة وتوفير الأدوية في الصيدلية لأننا كثرا نعاني نحن أهالي المنطقة من عدم توافر الأدوية والمواعيد بالأمس ذهبت زوجتي وابنتي للمركز للعلاج في تمام الساعة الخامسة مساء وقالو لها اذهبي مركز دوار ۱۷ وذهبت إلى مركز دوار ١٧ قالو لها لماذا لم يتم علاجها في الدوار الثاني تسأل بستغرب...؟ لأننا هنا نأخذ مرضى مركز الدوار الثاني من بعد السابعة مساء... وحيث الوقت الذي ذهبت فيه زوجتي في الخامسة مساء لم يكن المركز مكتض من المرضى كالعادة بل لم يكن في أحد من المراجعين خاليا نسبيا وهدوء؟؟؟ |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمريض المذكورة بياناته أعلاه و أوضحنا لها بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها و بعدها قمنا بالإجابة على التساؤلات المتعلقة بموضوع الشكوى، و عليه فقد أبدى المريض تفهمه لذلك و أما بخصوص انتهاء المواعيد فقد قمنا بتوضيح القنوات التي بإمكانه أخذ المواعيد من خلالها لضمان حصوله على الخدمة بصورة أفضل سواء من خلال مركز الاتصال او من خلال الموقع الالكتروني و هذا ما يفسر انتهاء المواعيد حيث يأتي المريض كل واحد حسب وقته، كما توجد اليه للتصنيف لاستقبال المرضى بعد انتهاء المواعيد حيث يقومون بقياس المؤشرات الحيوية للمريض، هذا بالإضافة الى انه بإمكان المريض التظلم للطبيب المسئول عند عدم اقتناعه بتقييم تصنيف التمريض . أخيرا شكر المريض الجهود المبذولة في المركز لخدمة المرضى وتم شكره على ملاحظاته وأن الادارة تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. وتفضلوا بقبول وافر التحية والاحترام ،،، |
HHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-03-74539 | 3/7/2023 12:00:00 AM | 3/9/2023 12:56:52 PM | 3/8/2023 12:00:00 AM | |||||
4234 | احمد محمد حمود | لا يوجد | 33652886 | اتصال من المواطن يشتكي فيه من سوء معاملة اغلب موظفات مكتب التسجيل في مركز حمد كانو وعدم احترامهم للمراجعين والتعامل باسلوب فظ بشكل عام. |
تم التواصل مع المراجع ومحاوله معرفه الموضوع ولكن لم يقم باجابه عن الاستفسار ماذا حدث؟ ماهو الموقف الذي ادى الى استيائك ؟ ماذا قالت الموظفه ؟ كيف تكلمت الموظفه ؟ ماهي الكلمات التي ادت الى استيائك بالضبط ؟ هل اهانتك؟ هل تلفظت بكلمات مسيئه ام نظرات ام اسلوب ؟ هل اعطتك الموعد واخبرتك باسلوب فظ ام لم تقم بتسجيلك وكان اسلوبها فظ؟ لم يكن هناك رد واضح فقط اخبرني المراجع بان اسلوب غرور وعندما سالها عن مكان الغرفه اخبرته " غرفه ثنين هناك هناك ذاك الصوب " فالاخير اخبرت المراجع لماذا لم تتوجه لي انا مكتبي قرب السجلات لكي استطيع في نفس الوقت من تنبيه الموظفه فلم يكن هناك رد واضح فالاخير اخبرت المراجع بانني ساقوم بالتنبيه على الموظفه ولو انها لم تقم بشيئ فظ او اساءه ولكن فقط لتكون الطف في التعامل
وشكرنا المراجع على الاتصال |
HKC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11987 | 11987 | 23-03-99575 | 3/8/2023 12:00:00 AM | 3/9/2023 1:58:18 PM | 3/9/2023 12:00:00 AM | ||||||
4235 | حبيب مكي | 36220023 | خلهم يدخلون سريع |
بعد التواصل مع صاحب الاقتراح، اخبلانا انه لم يقم بكتابة اي شكوى واي مقترح |
MJK | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-03-47679 | 3/11/2023 12:00:00 AM | 3/12/2023 8:33:02 AM | 3/12/2023 12:00:00 AM | ||||||||
4236 | عقيل عبدالامير | 39777786 | حضرت في الساعة 9:15 وتم اعطائي موعد في تمام 10:15 وتم اعطاء ولدي في تمام 11:15 فهل سأقضي زمن الساعتين في المركز ام اني سأذهب واعود مرات كثيره |
تم الاتصال عدة مرات لا يوجد رد |
JHC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 23-03-61071 | 3/1/2023 12:00:00 AM | 3/12/2023 10:03:19 AM | 3/9/2023 12:00:00 AM | |||||||
4237 | حسين شمطوط | 870703846 | 33244438 | السلام عليكم ورحمه الله وبركاته يعطيكم العافيه تم تسجيلي على طبيب عائلة في مركز جدحفص الصحي بدون اختياري ولما ذهبت وطلبت التغير اخبرتني الموظفة في قسم التسجيل ان التغير غير ممكن.. فما هو الحل لهذا الأمر |
تم الاتصال بصاحب الشكوى واخباره بطريقة العمل ز انه كان يريد التحويل على طبيب فأعلمناه بإمكان طبيبته تحويله على طبيب من مجموعتها اذا دعى تحويله لطبيب رجل |
JHC | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-03-11259 | 3/8/2023 12:00:00 AM | 3/12/2023 10:12:30 AM | 3/8/2023 12:00:00 AM | ||||||
4238 | ايمان الانصاري | 830409467 | 33238555 | توفير غرفه صلاة |
تم الاتصال بالعميل و التواصل معه وتم إبلاغه عن سبب عدم توفر غرفة الصلاه في الوقت الحالي ،و انه بسبب تطبيق البرنامج الجديد ( اختر طبيبك ) قد تم استخدام جميع الغرف المتاحه للممرضات و الأطباء ، و أن هناك خطه لتوفير غرفه للصلاه في القريب العاجل |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-03-73087 | 3/8/2023 12:00:00 AM | 3/12/2023 10:34:07 AM | 3/9/2023 12:00:00 AM | |||||||
4239 | هيا محمد | 33882213 | ليوم الخميس ٩مارس الساعه ٨:١٥ مساءً .. قبل يومين اجريت عملية جراحية واحتاج ممرضة تعطيني ابر سيولة رحت لمستشفى البحرين والكويت ( الحد ) و تلقيت معاملة سيئة من موظفة الاستقبال .. طلبت مني اروح للمعالجة وانا وايد تعبانه رحت للمعالجة وهم قالو لي رجعي لها عشان تدخلين على الدكتور اول بدون ما يعطوني رقم ولما قلت لها كل شي صرخت علي ( انا ما بشرح لكم بالواحد الكلام كل شوي ) .. انا انزعجت من تصرفها معاي وظهرت بدون ما اتلقى العلاج .. ارفع شكواي لكم على موظفة الاستقبال لانها ما تحسن التعامل مع المرضى |
مساء الخير
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BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-37185 | 3/12/2023 12:00:00 AM | 3/12/2023 1:51:01 PM | 3/7/2023 12:00:00 AM | |||||||
4240 | Hamad Fardan | 910705070 | 36544551 | اخذت ابني ١١ سنه الى مستشفى المحرق الشمالي يعاني من ارتفاع حراره وترجيع وتم تنويمه ووضع عليه السيلان من الساعه ٨ ٣٠ الى الساعه ١١.٠٠ وكان ابني مستمر في الترجيع وتحدثنا مع الدكتوره بان لم يتم معالجه ابني وابلغتني بان لا يوجد دواء للترجيع وارتفاع درجه الحراره في المركز وسوف يتم تحويه الى مستشفى الملك حمد. هل يعقل بان مستشفى حكومي لايملك علاج للمرضى وبعد ساعات طويله يتم تحويلنا الى مستشفى اخر انا حاليا في مستشفى الهلال لعلاجه وتحمل تكاليف علاجه بالرغم من ضيق الوضع المادي |
تم التواصل مع العميل وتم مراجعة ملف المريض وحالته الصحية وتم الشرح للعميل بأن الأدوية الخافضة للحرارة متوفرة في المركز الصحي ولكن المريض أخذ خافض الحرارة (الباراسيتمول) في أقل من أربع ساعات في المنزل فلا يمكن إعادة الجرعة في المركز الصحي ولا تسمح حالة المريض من نزلة معوية وترجيع بإعطاءه خافض حراري آخر مثل (البروفين) ولذلك لما له من أثر جانبي على المعدة . وتم اتباع طرق أخرى لخفض الحرارة مثل االكمادات الباردة. أما بالنسبة لدواء الترجيع فتم الشرح للعميل بأن شراب الترجيع المتوفر في المركز الصحي يصرف لمن هم 12 سنة فما فوق فقط , وأبرة الترجيع من الممكن وصفها لمن هم سنتين فما فوق وفقا لتقدير الطبيب لحالة المريض الصحية اذا استلزمت وذلك في الضرورة فقط وذلك لما لها من آثار جانبية وبناء على ذلك تم تحويل المريض إلى طوارئ مستشفى الملك حمد الجامعي لمتابعة علاج المريض بعد تقديم الخدمة الأولية له فالمركز. وتم تنويه الأطباء بمتابعة أعراض المرضى ومؤشراتهم الحيوية بانتظام في غرفة المعالجة طيلة تواجدهم في المركز الصحي. |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-03-57852 | 3/12/2023 12:00:00 AM | 3/15/2023 8:47:42 AM | 3/13/2023 12:00:00 AM | ||||||
4241 | Y | 930902386 | 39363338 | مرحباً هل يمكن إجراء الفحص الطبي للعمل في الوزارات الحكومية يوم السبت صباحاً؟ وماهي الأوقات الممكنة في غير الجمعة والسبت |
أوقات الفحص الطبي في المراكز الصحية من الأحد إلى الخميس من الساعة 7 صباحا حتى 2 ظهرا |
MHC | Administrative | Enquiry | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-03-27636 | 3/9/2023 12:00:00 AM | 3/13/2023 7:53:03 AM | 3/9/2023 12:00:00 AM | |||||||
4242 | Albaraa Haidari | 030905966 | 33940258 | bovlex43@gmail.com |
شكوى عن مواعيد عيادة الأسنان في مركز محمد جاسم كانو الصحي دوار ١٧ ، لمن أبي آخذ رقم لازم
أجي قبل الوقت بفترة وبعدين يجي السكرتير يوزع يدوي اً دون الأخذ بحق الأسبقية في الحضور
والانتظار ، بإختصار مافي لا نظام ولا تطور، ليش مايخلون مكينة تطلع الرقم بدل التوزيع اليدوي
والعشوائي أو يسوون أي حلول أخرى، تعبنا مع هذا النظام في التوزيع الغير مرتب والغير منظم....
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تم التواصل مع المراجعه واخباره بان هذه الطريقة هيا المتبعة في جميع المراكز في حال لا يوجد جهاز ارقام خاص فقط بالاسنان ، ولهذا السبب يتم اعطار الحارس المخصصة للاسنان ليتم توزيعه على المراجعين، ومستقبلاً في حال توفير جهاز ارقام خاص بالاسنان سيتم معالجة المشكلة |
MJK | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-03-05090 | 3/12/2023 12:00:00 AM | 3/13/2023 8:03:59 AM | 3/13/2023 12:00:00 AM | |||||
4243 | Mahmood A.Gani | - | 36700515 | 111@gmail.com | كل الشكر والتقدير والاحترام للاستاذ إبراهيم وطاقم التمريض في قسم المعالجة على مجهودهمم مشكورين بيض الله وجهم |
وتم شكرها على هذه المبادرة وان طاقم مركز الزلاق الصحي يتطلع دائما بتقديم افضل الخدمات بأفضل جوده و المركز يهتم برضى المرضى في المرتبة الاولى ويتم تكريم الموظف على هذا الاداء المميز |
ZHC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 23-03-11425 | 3/12/2023 12:00:00 AM | 5/9/2023 12:04:22 PM | 3/13/2023 12:00:00 AM | ||||||
4244 | شاكر علي حسن | 790906724 | 33466402 | تلقينا اتصال هاتفي من المواطنة سعاد طرادة (33466402) حيث تعرض زوجها لوعكة صحية مفاجأة يوم امس وتوجهت به لمركز محمد كانو(دوار 17) كونه الأقرب لعنوان زوجته الثانية حيث ان للمريض زوجتين الأول في باربار والثانية في كرباباد وتفاجأت برفض علاجه في البداية وبعد ان أوضحت لهم ان حالته طارئة تم قبول حالته واخذ التحاليل اللازمة وعمل اللازم له وفي اليوم الثاني ذهبت للمركز لأخذ موعد والاطلاع على نتائج التحاليل الا ان تم رفض طلبها كونه غير تابع للمركز فتوجهت للطبية زهرة الجفيري كونها من تابعت حالة في اليوم السابق الا انها أيضا رفضت التعاون معها واطلاعها على النتائج فأخبرتها ان نزلت الحصى من كليته فما العمل فواصلت على رايها ولم توجيهها كطبية او ترشدها بطريقة العناية بالمريض لحين الحصول على العلاج كحالة إنسانية قبل ان تكون طبية. |
فيما يخص الشكوى المرفقة نفيدكم علما بأنه قد تم الاتصال بصاحبة الشكوى وأخذ التفاصيل منها حيث أوضحت بأنها قد حضرت للمركز برفقة زوجها (المريض المعني) وتم اخبارهم بأن عنوان سكنه لايتبع للمركز حيث أن المريض لديه أكثر من عنوان سكن وتم توجيههم لقسم التمريض لتصنيف الحالة.. تم تصنيف الحالة كحالة مستعجلة و تم معاينة المريض وفحصه و عمل التحاليل اللازمة له من قبل الطبيبة المعالجة.. في اليوم التالي حضرت الزوجة لمتابعة نتائج المريض دون حضوره فلم يتم تسجيل المريض كونه غير موجود.. توجهت الزوجة للطبيبة التي عالجته مسبقا لطلب النتائج منها أو حتى النصيحة فيما يخص حالة المريض فرفضت الطبيبىة ذلك كون المريض غير مسجل وغير موجود وطلبت منها التوجه لقسم التسجيل.. قام موظفوا قسم السجلات بتوجيهها الى أخذ موعد لخدمة التطبيب عن بعد عن طريق مركز الاتصال وفعلا قامت بأخذ موعد حيث تم الاتصال بالمريض من قبل أطباء التطبيب عن بعد ومتابعة النتائج من قبلهم. تم الشرح للزوجة بأن متابعة نتائج التحاليل تكون في المركز التابع لعنوان المريض فقط كما تم توجيه الطبيبة لضرورة مراعاة التواصل الصحيح مع المرضى وذويهم لتجنب تكرار هذه المواقف مجددا.
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MJK | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 21272 | 21272 | 23-03-66840 | 3/13/2023 12:00:00 AM | 3/13/2023 12:00:24 PM | 3/13/2023 12:00:00 AM | ||||||
4245 | سعاد طرادة | 33466402 | السادة الافاضل/ مراكز الرعاية الأولية المحترمين
تحية طيبة وبعد،،
تلقينا اتصال هاتفي من المواطنة سعاد طرادة (33466402) حيث تعرض زوجها لوعكة صحية مفاجأة يوم امس وتوجهت به لمركز محمد كانو(دوار 17) كونه الأقرب لعنوان زوجته الثانية حيث ان للمريض زوجتين الأول في باربار والثانية في كرباباد وتفاجأت برفض علاجه في البداية وبعد ان أوضحت لهم ان حالته طارئة تم قبول حالته واخذ التحاليل اللازمة وعمل اللازم له وفي اليوم الثاني ذهبت للمركز لأخذ موعد والاطلاع على نتائج التحاليل الا ان تم رفض طلبها كونه غير تابع للمركز فتوجهت للطبية زهرة الجفيري كونها من تابعت حالة في اليوم السابق الا انها أيضا رفضت التعاون معها واطلاعها على النتائج فأخبرتها ان نزلت الحصى من كليته فما العمل فواصلت على رايها ولم توجيهها كطبية او ترشدها بطريقة العناية بالمريض لحين الحصول على العلاج كحالة إنسانية قبل ان تكون طبية.
اسم المريض: شاكر علي حسن الرقم الشخصي : 790906724
تحياتي |
السلام عليكم
فيما يخص الشكوى المرفقة نفيدكم علما بأنه قد تم الاتصال بصاحبة الشكوى وأخذ التفاصيل منها حيث أوضحت بأنها قد حضرت للمركز برفقة زوجها (المريض المعني) وتم اخبارهم بأن عنوان سكنه لايتبع للمركز حيث أن المريض لديه أكثر من عنوان سكن وتم توجيههم لقسم التمريض لتصنيف الحالة.. تم تصنيف الحالة كحالة مستعجلة و تم معاينة المريض وفحصه و عمل التحاليل اللازمة له من قبل الطبيبة المعالجة.. في اليوم التالي حضرت الزوجة لمتابعة نتائج المريض دون حضوره فلم يتم تسجيل المريض كونه غير موجود.. توجهت الزوجة للطبيبة التي عالجته مسبقا لطلب النتائج منها أو حتى النصيحة فيما يخص حالة المريض فرفضت الطبيبىة ذلك كون المريض غير مسجل وغير موجود وطلبت منها التوجه لقسم التسجيل.. قام موظفوا قسم السجلات بتوجيهها الى أخذ موعد لخدمة التطبيب عن بعد عن طريق مركز الاتصال وفعلا قامت بأخذ موعد حيث تم الاتصال بالمريض من قبل أطباء التطبيب عن بعد ومتابعة النتائج من قبلهم. تم الشرح للزوجة بأن متابعة نتائج التحاليل تكون في المركز التابع لعنوان المريض فقط كما تم توجيه الطبيبة لضرورة مراعاة التواصل الصحيح مع المرضى وذويهم لتجنب تكرار هذه المواقف مجددا.
هذا مالزم توضيحه مع جزيل الشكر
تحياتي |
MJK | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10899 | 10899 | 23-03-82855 | 3/9/2023 12:00:00 AM | 3/13/2023 1:15:04 PM | 3/12/2023 12:00:00 AM | |||||||
4246 | Zainab Sharaf | 030101875 | 39833656 | Zanoobsharaf2003@gmail.com |
انا زينب السيد جمال صاحبه الرقم الشخصي 030101875 امس رحت الى مركز محمد جاسم كانو
في الساعه ١ ونص صبا حًا تم تشخيص حالتي وتم تحويلي الى دكتوره نيفين لمعي ومن دخولي عليها
كان اسلوبها مستفز وغير لبق وتقول الي مابكي وقلت لها ان يدي وظهري ياتي منهم الالم قالت لي ماذا
افعل لكي وكلشي موجود في السستم طبيعي واذهبي الى الطبي النفسي ومن فتره رحت المركز محمد
جاسم كانو ودخلوني عليها وقالت لي لديكي وسواس قهري وانت كنت ذاهبه عشان الم في مفاصل ومره
ذهبت ودخلوني الى دكتوره نيفين وبدون لا تشخص الحاله قالت لي حامل وانا اعاني من الم في معده
من زمان وكل مره يدخلوني عليها لا تشخص حالتي وانما تقط علي كلام غير لبق وغير صحيح
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السلام عليكم
فيما يخص الشكوى المرفقة نفيدكم علما بأنه تم التواصل مع المريضة المعنية و التي أبدت استيائها من معاملة الطبيبة و عدم قيامها بواجبها كما يلزم حيث أنها كانت تعاني من الام مزمنة في اليد وتم عمل جميع الفحوصات والأشعة اللازمة لها ولم يتم الوصول الى تشخيص بعد وتم تحويلها لمجمع السلمانية الطبي لمتابعة العلاج.. وأوضحت أن الطبيبة وجهتها لتلقي العلاج في الطب النفسي وبالرجوع للطبيبة المعنية أوضحت بأنها قامت بأخذ التاريخ المرضي ومراجعة فحوصات المريضة الموجودة بالملف الطبي وأخبرتها بأن السبب في الألم قد يكون نتيجة ضغوطات نفسية. تم توجيه الطبيبة اللى ضرورة التعامل بمهنية مع المريض وعمل الكشف الطبي كاملا و كذلك مراعاة التواصل الصحيح مع المرضى لتفادي تكرار مثا هذه المواقف مستقبلا.
هذا مالزم توضيحه ولكم جزيل الشكر |
MJK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-03-02022 | 3/12/2023 12:00:00 AM | 3/13/2023 1:26:26 PM | 3/13/2023 12:00:00 AM | |||||
4247 | Shaikha Isa | 34440233 | يوم الامس زرت مركز الحد قسم الرعاية (التطعيمات) وللاسف لا يوجد تنظيم وصلت الساعه ٦:٤٥ وكان هناك شخصين اخرين ينتظرون و جهاز الارقام مغلق لا يعمل ولا توجد اي طريقة تنظم المراجعين قام احد الاشخاص بسؤال الممرضة و قالت عليكم الانتظار لحين وصول الموظفة المسؤوله وصلت الموظفه ٧:٢٥ و كان المكان مكتظ من المراجعين وطلبت من الجميع الاصطفاف لاخذ ارقام و بعد تشغيله لم يشتغل الجهاز قامت و طلبت من الجميع الاصطفاف بدون ارقام وبعد الانتهاء من مراجع والجميع ينتظر قامت و طلبت مجددا من الجميع الذهاب و الاصطفاف لاخذ الارقام وعندما قلت لها لا يمكن هكذا قالت لي شتبيني اسوي اختي رتبو بينكم و بين بعض! في النهاية اصبح الذي يأتي في الصباح الباكر كالذي يأتي في منتصف اليوم |
مساء الخير
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BKH | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-32168 | 3/13/2023 12:00:00 AM | 3/13/2023 1:48:44 PM | 3/13/2023 12:00:00 AM | |||||||
4248 | Hawra Dhaif | 920701051 | 36793444 | hdhaif92@gmail.com | السلام عليكم. َ توجهت مع ابني لمركز محمد جاسم كانو ) محمد عبدالحميد 170801055 ( يوم |
السلام عليكم..
نفيدكم علما بأنه تم التواصل مع والد المريض والذي أوضح بأن الطبيب المعني لم يبدي اهتمام كافي لفحص وعلاج ابنه و لم يقم بأخذ الوزن لحساب جرعة الدواء وقام برمي ال tounge depressor خارج سلة المهملات.. وبالرجوع للطبيب المعني أوضح بأنه قام بفحص المريض و شرح حالته للأهل ووصف العلاج المناسب كما أوضح بأنه بالعادة يقوم برمي ال tounge depressor بداخل سلة المهملات بشكل لائق..
تم تنبيه الطبيب الى ضرورة التعامل بمهنية مع جميع الحالات و تم توجيهه لمراعاة أسس السلامة ومكافحة العدوى ولذلك لضمان عدم تكرار هذه المواقف مستقبلا
هذا مالزم توضيحه ولكم جزيل الشكر |
MJK | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-03-52768 | 3/12/2023 12:00:00 AM | 3/13/2023 1:54:11 PM | 3/13/2023 12:00:00 AM | |||||
4249 | عبير علي | 950809705 | 39946686 | عند زيارتي لمركز الصحي جدحفص، تاريخ 10/3 الساعه 1 صباحاً، بعد علاجي الناقص من الدكتور توجهت الى الاستقبال لسؤال عن اسم الدكتور المعالج اخبروني ان لايحق لي ان اسال عن اسم الدكتور وليس من واجبهم اخباري لانه ممنوع!!!!!!! وانا على يقين تام ان يحق للمريض معرفت اسم الدكتور المعالج واسم الممرض، الاسلوب المجحف والتعالي على المريض وكانه مغفل غير مقبول بالنسبة لي، ونحن لسنا في ساحة حرب ليتم التعامل بهذه الطريقة |
تم الاتصال بصاحبة الشكوى واخبارها بالتواصل مع المنسقة وعقد اجتماع لتعديل ردها واسلوبها مع المرضى |
JHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-03-26388 | 3/13/2023 12:00:00 AM | 3/15/2023 8:48:03 AM | 3/14/2023 12:00:00 AM | ||||||
4250 | Elham Musaaed | 33356783 | لدكتور حسن العرادي في مركز بنك البحرين والكويت .. عند أخذ الموعد خبرونا بالانتظار لمدة ساعه وعند التأخير كان الدكتور غير متواجد في الغرفه لمدة طويلة .. بالاضافه للاسلوب المتعالي بالتعامل مع المرضى .. ولم يتم تقديم الرعايه الطبيه او حتى النظر في الحاله .. لو ما كانت مستعجله جان مانطرنا هالكثر ورحنا خاص ابرك لنه .. ولكن هالنوعيه من الاطباء في المركز تكاثرو بكثره وبأسلوب لايمت لطبيب بشي .. وكيف نحضر المستشفى الساعه تسع ونص ويتم اعطاءنا موعد الساعه ١ ؟؟؟ وين التنظيم والترتيب والسرعه في الانجاز |
مساء الخير
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BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-89125 | 3/15/2023 12:00:00 AM | 3/15/2023 12:13:06 PM | 3/15/2023 12:00:00 AM | |||||||
4251 | Dalal Aljowder | 32352332 | امي مريضه سرطان الثدي، وبدت بالعلاج مع مستشفى الملك حمد مع الجلسات فيه ابرة مناعه يصرفونها ومن المفترض تاخذها في المراكز الصحية ( نراجع في مركز بنك البحرين والكويت bbk الحد )، اول مره رحنا المركز الحمدلله الامور طيبة ( مع الابرة فيه وصفة وعلى احتياج المريض دكتور الاورام يصرفها واحيان تكون على كذا يوم ) وبعد الجلسة الي عقبها رحنا المركز وكان الدكتور واصفها لثلاثة ايام اول يوم عطوها الجرعة المكتوبة في الوصفة ثاني مره عطوها جرعه اقل ( نصها ، من نفسهم نقصوا الجرعه الممرضة ودكتورة الطوارئ علمًا ان كلشي مكتوب على الابرة وموصوف ) الحمدلله الابرة الثالثة تاكدت من الموضوع وتواصلت مع ممرضه ثانيه مع العلم نفس الممرضه يات تبي تخبر الي موجوده ان الجرعة خطأ!!!! سوء الفهم وارد لكن من المفترض يكون الممرض او الدكتور في المراكز الصحية مطلع على هالامور يكون ما يسبب مشكله حق شخص مب عارف ان اساسًا فيه مشكله ( احنا الحمدلله فاهمين وعرفنا تواصلنا مع المستشفى وانحل الموضوع ) غيرنا ما نفترض ان عارف خصوصًا الكبار فالسن علمًا ان مركز الاورام يوفر الابرة للمراكز يكون يخفف على المريض بدل لا يطق درب للمستشفى |
مساء الخير
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BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-52737 | 3/15/2023 12:00:00 AM | 3/15/2023 12:03:35 PM | 3/15/2023 12:00:00 AM | |||||||
4252 | Essa Aljazzaf | 36600051 | ا يتم تذكير المرضى بالمواعيد بعيدة الزمن لا برسالة ولا بتصال هاتفي وخاصة للمرضى بالامراض المزمنة |
تم الاتصال بالمراجع و ابلغنا بان كان لدية موعد على عيادة الشبكية و لم يذكره احد بالموعد ، تم اعطاء المراجع موعد يوم الاحد القادم ، و اقترح ان يتم الاتصال لمواعيد هذه العيادة مثل باقي العيادات التخصصية فتم ابلاغة بأن سوف يتم رفع الطلب للجهات المعنية. |
BKH | Administrative | Complaint | Service Quality | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-65051 | 3/15/2023 12:00:00 AM | 3/15/2023 1:14:46 PM | 3/15/2023 12:00:00 AM | |||||||
4253 | ANAS | 880237325 | 35347796 | anas_rashid@hotmail.com | How to apply for health fee exemption for children of bahraini mother |
تم التواصل مع العميل وابلغني بأنه حضر للمركز وقدم الأوراق المطلوبة وقد ابلغته بضرورة احضار شهادة ميلاد الطفل ونسخة من بطاقة الام البحرينية في حال زيارة المركز الصحي لحين إصدار بطاقة الإعفاء للطفل |
MHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-03-94722 | 3/15/2023 12:00:00 AM | 3/15/2023 12:18:13 PM | 3/15/2023 12:00:00 AM | ||||||
4254 | Batool Altoblany | 66690988 | السلام عليكم .. لم أكن لأتقدم لسيادتكم بطلبي هاذا الا وكلي أمل بالله سبحانه وتعالى وليقيني علمي المسبق بأنه سينال منكم كل الاهتمام حيث ليس لي بعد الله سبحانه وتعالى غيركم ألجأ اليه. انا بتول السيد هاشم السيد محمد رقم الشخصي ٩٤٠٣٠٥٤٢٩ اعاني من حصى في الكليتين ونزيف في الابوال واتعالج في قسم المسالك والكلى عل حسب موعدي مع الاستشاريه في شهر مارس ا رفقته في الصوره يشرفني ان اتقدم اليكم بطلبي وكل الرجاء بتقديم موعد الاشعه الموجات الفوق الصوتية عل حسب حالتي الصحيه في اقرب وقت قبل موعدي مع الدكتوره عند ذهابي اخذ موعد موعدي في رمضان ولم استطيع الافطار في شهر رمضان عل حسب موعدي مع الاستشاريه في شهر مارس يرجى اعطائي موعد في اقرب وقت قبل شهر رمضان موعدي موجود رفقته مع الاستشاريه ويرجى اعطائي موعد الاشعه قريب من وقت موعد الاستشاره واتمنى الاطلاع في موضوعي والرد علي في اسرع وقت ممكن . تحياتي لكم جزيل الشكر عل مساعدتكم |
رداً على شكوى الأخت بتول سيد هاشم سيد محمد , تم التواصل مع المريضة من قبل قسم الاشعه وإعطائها موعد تاريخ 12/3/2023 بما يتناسب مع حالتها الصحية |
YAE | Administrative | Complaint | Appointments | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-03-46846 | 3/2/2023 12:00:00 AM | 3/15/2023 2:17:47 PM | 3/2/2023 12:00:00 AM | |||||||
4255 | حسن عزيز | 33244566 | بتاريخ 2مارس توجهت الى مركز انجنير الاجراء التحاليل الروتينية في المختبر وتفاجئت بالكم الهائل من المراجعين وما يزيد الطين بلة انه ما بين الرقم والاخر يكون هناك انتظار 10 دقائق وعدد المراجعين يفوق 30رقم وهذا يعني مدة انتظار يمرض بسببها المعافى ويموت المريض ينبغى على السادة المعنيين النظر في مدى استيعاب عدد الموظفين لعدد المراجعين |
لسلام عليكم ورحمة الله وبركاته ،، مع العلم أن المختبر يعمل بكافة طاقته الإستيعابية ٣ موظفات لعملية سحب الدم وهذا أقصى حدّ |
YAE | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-03-02219 | 3/2/2023 12:00:00 AM | 3/15/2023 2:31:19 PM | 3/2/2023 12:00:00 AM | |||||||
4256 | Yasser Mayoof | 35178988 | السلام عليكم اكثر من ٣ ايام اتصل ولم يتم الرد على التلفون مركز انجنير مدينة عيسى قسم رعاية الامومه |
تم التواصل مع المراجع من قبل منسقة المواعيد الاولى و تم حجز موعد له. والاعتذار ان عدم الرد كان بسبب الازدحام |
YAE | Administrative | Enquiry | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-03-55221 | 3/14/2023 12:00:00 AM | 3/15/2023 2:35:26 PM | 3/14/2023 12:00:00 AM | ||||||||
4257 | فريده ابو القاسم | لا يوجد | 39696986 | faridasanqoor@gmail.com | انني مريضه ودكتوري هو دكتور نبيل عبدالغني وانني فعلا محظوظه بهذا الدكتور الطيب انه نبيل على اسمه وطريقه علاجه الممتازه لقد استفدت الكثير من علاجه وانه كنز لهذا المركز الطبي المميز واشكر جميع الجهات في وزاره الصحه على وجود هذا النوع من الدكاتره في المركز واكرر شكري للجميع |
تم الاتصال بالمراجعه ووشكرها على الكلمات المعبره والتشجيعيه للدكتور نبيل |
HKC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-03-40363 | 2/14/2023 12:00:00 AM | 3/15/2023 3:45:39 PM | 2/16/2023 12:00:00 AM | ||||||
4258 | فاطمه عبدعلي | 97334445583 | fatimajafer10@gmail.com | السلام عليكم .. |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين والرد على استفساراتكم حيث ان لديك موعد في العمليات البسيطة بالمركز من قسم التمريض و تم عمل اللازم حيث انه سيتم ترتيب موعد اخر في اقرب فرصة ان شاء الله ولكم جزيل الشكر.، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Enquiry | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-50947 | 1/5/2023 12:00:00 AM | 3/16/2023 1:03:36 PM | 1/8/2023 12:00:00 AM | |||||||
4259 | Mohamed Ghayeb | 97333328838 | mohd.ghayeb@gmail.com | اصبحت المراكز الصحية المفتوحة ايام الجمعة و السبت فقط لاستقبال حالات الطوارئ ؟؟؟بناء على ذلك، على المواطن انتظار حالته تسوء لكي يصنف حالة طوارئ للحصول على حقه ؟ علاوة على ذلك، لم ينص اي قانون بأستقبال الحالات الحرجة في هذه الأيام! |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وشرح الالية المتبعه في مراكز الرعاية الاولية التي تعمل على مدار الساعة وكيفية التحول من برنامج اختر طبيبك الى برنامج الحالات المستعجلة، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Policy & Procedure | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-68524 | 1/6/2023 12:00:00 AM | 3/16/2023 1:04:07 PM | 1/8/2023 12:00:00 AM | ||||||
4260 | Ali | 39897377 | doctor Ali A.Rasool AlEkri not attend patient . my son very sick he was in other room walking around he not call any patient.this is second time that |
بين الطبيب ان الموعد في الفترة الثانيه 14:20 الفتره المسائيه ولم يتم تسجيله كحالة طارئه تم التواصل مع المشتكي من قبل نائب رئيس مجلس الاطباء واخباره بالالية المتبعه في المواعيد وانه لا يتم ادخال المريض قبل الموعد الا اذا كانت حالة طارئه |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 23-03-34520 | 3/2/2023 12:00:00 AM | 3/16/2023 8:19:34 AM | 3/15/2023 12:00:00 AM | |||||||
4261 | Zainab AlShehab | 97333305773 | zeynapshehab@gmail.com | السلام عليكم، أنا مريضة سكلر و اليوم الفجر أصبت بنوبة سكلر فذهبت إلى مركز جابر الصحي كي أتلقى العلاج، مع العلم لست ممن يأخذ (المورفين) بشكل دائم. تم تسجيلي على دكتور سامي سلامة، الذي لم يقم من مكانه ليتم تشخيصي، وأخبرته بأني أحتاج إلى جرعة من المورفين كي يسكن الألم الذي أمر فيه، ولكن تم الرفض من الدكتور وكتب لي إبرة منومة بدل من المورفين! لأنه يمشي على بروتوكول. وبعدها ذهبت إلى غرفة التمريض وزادت خالتي سوءًا فأخبرت الممرضة بأن تتصل للدكتور لتخبره فقالت يجب على المريض أن يذهب له أو مرافق المريض لأنه لا يكتب مورفين لأي مريض سكلر يذهب له! و عندما ذهب زوجي للتحدث معه أخبره إن لن يكتب ولن يحولني لطبيب آخر و اخبره زوجي إذا زادت حالتي سوءًا سوف يرجع للطبيب فقال الطبيب لا ترجع!! أتمنى أن تنظروا في حال مرضى السكلر، ف المراكز الصحية هي الأسهل والأقرب والأسرع من مستشفى السلمانية. |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وشرح اليه صرف الأبر والأدوية فهي خاضعة إلى تقييم الطبيب للحالة وتم توجييه الطبيب المعني بالملاحظات وتنبيبه وعمل اللازم، وعليه فأننا نحرص على حث جميع الاطباء باتباع البروتوكول الطبي للتعامل مع جميع مرضى فقر الدم المنجلي و ذلك حفاظا على سلامتهم و حرصا على تقديم افضل الخدمات لمرتادين المراكز الصحية ، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Drugs Availability | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-07296 | 1/8/2023 12:00:00 AM | 3/16/2023 1:04:39 PM | 1/9/2023 12:00:00 AM | ||||||
4262 | Huda Jawad | 97337701073 | hu.ab.j63@gmail.com | هل يستطيع السائح ان يدخل مستشفيات الحكومة ويتعالج؟؟ او إجراء التحاليل وبكم الرسوم اذا وجدت |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين حيث تم الرد على جميع الاستفسارات. متمنين لكم دوام الصحة والعافية |
SJC | Administrative | Enquiry | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-59263 | 1/9/2023 12:00:00 AM | 3/16/2023 1:05:10 PM | 1/10/2023 12:00:00 AM | |||||||
4263 | Sayed Ahmed Alwedaie | 97333856146 | savula7@hotmail.com | السلام عليكم |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم تم التواصل معكم من قبل المعنيين وشرح اليه التسجيل ببنرماج أختر طبيبك حيث أنه تم الإعلان عن البرنامج وفتح باب التسجيل لمدة مايقارب 8 أسابيع، وعليه فقد تم تحديد موعد لحضوركم لمقابلة المشرف الإداري للمركز بتاريخ 18/1/2023 بتمام الساعه 8:30 صباحا وذلك لملئ الإستمارة الخاصة بأختر طبيبك ورفعها للإدارة، شاكرين تفهمكم و متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Policy & Procedure | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-56694 | 1/12/2023 12:00:00 AM | 3/16/2023 1:00:55 PM | 1/15/2023 12:00:00 AM | ||||||
4264 | هشام الاسكافي | 97339898531 | في نفس هاده اليوم وانا موجود في مستشفى الشيخ جابر الصباح كان ولدي مريض ومرتفع حرارته حضرة المستشفى في ساعه ١٠٤٥ صباحا وعيوني موعد في ١٢٢٠ عصرا فا اخبرة موظف الاستقبال انه ولدي مرتفعه حرارته قالت الي روح تمريض في تمريض تم فحص ولدي وتضح انه حرارته ٣٩٠٣ اتصلو في دكتور اتضح من ساعه ١٠٤٥ صباحا جميع الدكاتره ياخذون بريك حق ريوق ويرجعون بعد الساعه ١٢ السوال من حق جميع الأطباء ان ياخدو وقت راحه ولكن ليس من حقهم جميعا في وقت واحد ودلك ممكن اتكون في حالات حرجه او مريض يحتاج اليه سرعه في تشخيص وهادي مو اوال مره تحصل معي الرجاء من وزراة الصحه وضح حل لماده الموضوع فهو يمس المريض مباشرة وغير حاضري في واجهة البلد |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وشرح أليه العمل بالمراكز الصحية ومواعيد الاستراحة للأطباء حيث يعطى نصف ساعة يوميا كفترة اجتماع و استراحة للأطباء و تتم خلالها مناقشة امور المركز والمستجدات ولكن في ذات الوقت من اولوياتنا المحافظة و الالتزام بمواعيد المرضى و عدم تأخير على أي حالة طارئة، وعند حضور اي حالة طارئة يتم توجيهها من قبل قسم السجلات مباشرة الى قسم التمريض لتصنيفها و على حسب درجة التصنيف يتم استدعاء الأطباء بالمناداة الداخلية للمركز الموصلة بكل غرف المركز الصحي او الاتصال المباشر بالطبيب، تم تنبيه جميع طاقم العمل، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-67473 | 1/12/2023 12:00:00 AM | 3/16/2023 1:01:34 PM | 1/12/2023 12:00:00 AM | |||||||
4265 | Mohamed Yusuf | 97336714114 | m7med.note5@gmail.com | لقد انتقل سكني من مدينة حمد إلى قرية كرانه، وبعد عدة أيام ذهبت إلى مستشفى الشيخ جابر الصباح للتحويل اليه، فطلب مني موظف الاستقبال أن احظر له البطاقات الذكية لجميع أفراد العائلة، وبعد أن قام بتحويلنا إلى المركز، لاحظت بأن زوجتي لم يتم تحويلها، مع أن العاملون في المركز أكدوا لي بأنها محولة، ولكن عند حجز موعد عن طريق الحكومة الإلكترونية يضهر لي مركز مدينة حمد الصحي بدل مركز الشيخ جابر، فهل هناك أي إجراءات أضافية يجب أن اتبعها؟ ولكم كل الشكر والتقدير. |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الاتصال بكم من قبل المعنيين والرد على استفساراتكم وحل المشكلة التي تواجهكم في التسجيل الالكتروني، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Enquiry | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-00752 | 1/18/2023 12:00:00 AM | 3/16/2023 9:39:35 AM | 1/22/2023 12:00:00 AM | |||||||
4266 | فاطمة حميدان | 97339711150 | fatimahassan_95@outlook.com | وردني اتصال من مركز الشيخ جابر الأحمد الصباح في الساعة ١٢:٢٨ دقيقة و لسبب انشغالي في العمل لم أتمكن من الرد على الهاتف .. عاودت الاتصال بالمركز في الساعة ١:٣١ مساءً لكن لم يتم الرد على اتصالي. |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وتبين بأن الأتصال من قسم رعاية الطفولة والأمومة حيث أن تم معاودة الأتصال بكم وتغيير الموعد ، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-24250 | 1/30/2023 12:00:00 AM | 3/16/2023 12:58:40 PM | 2/1/2023 12:00:00 AM | ||||||
4267 | Mohammed Abdulla | 97338892116 | mohammed.mansoor@hotmail.com | انا غير راضي عن تعامل موظفي الاستقبال في مركز الشيخ جابر الصحي في باربار ، حيث كانوا غير متعاونين و كان تصرفهم غير مهني و قد اثر ذلك على اول تجرية لي في مراكز الصحة الاولية |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم أن تم الأتصال بكم من قبل المعنيين و توضيح الآليه المتبعه لتسجيل الموعد من خلال الموقع الالكتروني حيث أن المريض بإمكانه معرفة رقم الغرفة دون الحاجه للإنتظار عند الاستقبال، توجيه جميع الموظفين ان يكونوا متعاونين ومهنيين في تعاملهم مع جميع المرتادين على المركز الصحي من اجل تقديم خدمات صحية ذات جوده عاليه ترضي الجميع، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-18378 | 2/6/2023 12:00:00 AM | 3/16/2023 12:57:45 PM | 2/6/2023 12:00:00 AM | ||||||
4268 | Maryam Alwedaie | 97336777252 | m.alwedaie216@icloud.com | بغيت اقدم شكوى على مستشفى الشيخ جابر عندنا مريض سكلر مسوين حقه فحص بسبب صخونة و اخذو دم و بعد السيلان المفروض نرجع حق الدكتورة و لكن تم تغير الشفت و المستشفى كان جدا مزدحم و خبرنا الدكتور ان انا ما الي دخل ارجع خذ رقم و انتظر على ما يجي اسمك و لم خبرنا الرسبشن بالموضوع خبرنا انا ما اقدر اسوي شي اقدر اعطيك رقم بس |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وتبين بأن تم تحويلكم على طبيب أخر فور انتهاء وقت عمل الطبيب المتابع ولكن لسوء التواصل بين منسقي المواعيد لم يكن المنسق على علم بتحويلكم على طبيب اخر، تم تنبيه جميع المنسقين بأهمية التواصل وتوجيههم لعدم تكرارها، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Appointments | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-16953 | 2/7/2023 12:00:00 AM | 3/16/2023 12:56:01 PM | 2/9/2023 12:00:00 AM | ||||||
4269 | Mohamed Al koheji | 97338386988 | mnajeebkooheji@gmail.com | Today at Sheikh Jaber AlAhmad AlSabah Health Center, my second daughter (8months) had an appointment and went with her mother and grandmother. Due to some delays in the lab, her name was called by the doctor for her 9 month checkup while they were still getting her blood. Once they were done and went back to the doctor who needed the blood results before the checkup, she ignored both my family and mother who were carrying the baby, and proceeded to walk away. When my mother wanted to ask who to see, the doctor was disrespectful to my mother and shouted out loud “now you come?” Although it is not our fault the lab was busy? We are shocked and surprised, especially that she is a children’s doctor, which I cannot trust around my kids. We asked for another doctor. In health care we expect doctors to be considerate, caring and professional. And that doctor wasn’t any of those. On top she was disrespectful to a woman double her age. |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم أن تم التواصل معكم من قبل المعنيين واخباركم بأن تم مباشرة المشكلة فور حدوثها بإجتماع مع والدى وجدة الطفلة وتحويلهم على طبيب أخر لإتمام فحص الطفلة، ونؤكد لكم ولعائلتكم حرصنا وتوجيهنا الدائم لجميع موظفي المركز الصحي بالتعامل والأحترام مع مراجعي ومرضى المركز، وإن إدارة المركز على استعداد بتلقي جميع ملاحظاتكم لتحسين جودة الخدمات الصحية المقدمة، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-34717 | 2/8/2023 12:00:00 AM | 3/16/2023 12:54:35 PM | 2/9/2023 12:00:00 AM | ||||||
4270 | زهراء اوال | 97339020545 | awal15@hotmail.com | السلام عليكم ، تشكو ابنتي المرض منذ عدة أيام و عندما اخذتها للمركز الصحي جابر الصباح باربار دخلت على طبيب اسمه د.سامي سلامة و الذي لا يمت لمهنة الطب بشيئ فقد بدأ بصرراخه علي عندما طلبت منه فحص اذن بنتي بتول مما استفزه و قال ان الألم بسبب الزكام فاخبرته انها لاتعاني من زكام فقال اذاً بسبب احتقان الحلق فقلت له انها تعاني من الأذن أكثر من الحلق فقال ان كنت تريدين سافحصها مع انه لا داعي و بعد الفحص قال لايوجد التهاب فقط احتقان ثم كتب لي مضاد لأشتريه من الخارج و عندما اخبرته بحيرتي اهو التهاب ام احتقان كما اسلف في البداية ازداد صراخه و اعطاني مضاد حيوي قائلاً ان الطبلة ستنفجر بسبب الماء و الالتهاب ان لم اخذ الدواء اخبرته انها تتحسس منه فدخل في نوبة اخرى من الغضب و رفض كتابة دواء اخر مما اضطرني لكتابة الاسم في الهاتف و للعلم انها ليست اول مرة معه فحفيدي ذو الأشهر تعرض لحروق شديدة و لم يسمح لنفسه بفحصه و قدمنا فيه ورقة شكوى في المركز الصحي بدون نتيجة. |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين والاستماع إلى تفاصيل الشكوى ورفع جميع الملاحظات للطبيب المعني كما تم توجيه جميع الأطباء باتباع أسلوب مهني مع جميع المرضى والذي يرتكز على الاحترام المتبادل.، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-02073 | 2/11/2023 12:00:00 AM | 3/16/2023 10:19:34 AM | 2/14/2023 12:00:00 AM | ||||||
4271 | Hawra Ali | 97335090807 | 7ooriali@gmail.com | نا المريضة حوراء ، حضرت اليوم موعدي في عيادات الشيخ جابر الصباح مع الدكتور سناء و لظروف خارج عن إرادتي تأخرت بضع دقائق عن الموعد ، استقبلتني الدكتورة بالغضب لتأخري و التذمر والصراخ ، ومن جانبي لم أستطع الرد عليها لصعوبة الموقف ، وأكملت بالتذمر عن صعوبات العمل و الاوقات الطويلة و حين سماع شكواي كان الرد "لايوجد حل ، هذا طبيعي و يجب تغيير نمط الحياة" و أوضحت للدكتورة أن الحالة تحدث معي لأول مرة و أثارت قلقي الشديد و التعب والإرهاق فكان الجواب نفسه "غيري نمط الحياة" مع العلم ان لم يتم أخذ التاريخ المرضي بشكل جيد و لم يتم فحصي في العيادة أبداً و عندما طلبت من الدكتورة عمل الفحوصات للتأكد بسبب القلق الشديد كان الرد "اخر فحوصات شهر ٧ الماضي لن يكون هناك اي تغيير" و لكن مع الإصرار تم إدخال التحاليل ، مع العلم أن الموعد استمر لمدة ٦ دقائق سريعة جداً و سيئة ، تضررت نفسياً من الموعد وزاد مرضي ، خروجي من الموعد كان أسوأ من دخولي ، آملة التحقيق في الموضوع وتقديم الاعتذار الرسمي والتعويض اللازم .. |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وشكركم على ابداء ملاحظاتكم و التوضيح اننا نحرص على توجيه جميع الموظفين على التعامل بمهنية مع جميع المراجعين.، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-13622 | 2/19/2023 12:00:00 AM | 3/16/2023 11:18:45 AM | 2/20/2023 12:00:00 AM | ||||||
4272 | Nawal Alnasr | 97336399434 | nawalalnaser181@gmail.com | ذهب صباحاً للمركز الصحي ( مركز الشيخ جابر الصحي ) باربار و أخذت رقم بانتظار دوري حيث كان الرقم على الشاقة ٩٦ .. وقفت لأنتظر دوري لكن بالمقابل الموظفة لم تجدد الرقم و تقدم أكثر من ٥ أشخاص وكانت الموظفة تقدم لهم الخدمات المطلوبة و أنا أنتظر .. وفي هذا الأثناء كانت تتحدث بالهاتف مسببة تأخير لتسجيل المرضى .. بعد انتهاء الأشخاص تقدمت للموظفة قائلة بأن رقمي ٩٨ و لكن الرقم الظاهر ٩٦ ولم يتغير فقد تقدم الكثير من الأشخاص وأنا بالانتظار فنهرتني قائلة ( تشوفين الرقم مو ٩٨ .. يعني لما تشوفين ٩٨ تعالي ) .. الرجاء توظيف من يعرفون يتعاملون مع المرضى بأسلوب راقي أو تدريب الموظفين كيفية التعامل مع الآخرين بلباقة و بأسلوب .. |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وبعد التحقيق من الموضوع تم اعطاء الموظفة انذار شفهي مع التعهد بالالتزام باتباع سياسات واجراءات مراكز الرعاية الصحية الاولية.، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-80220 | 2/21/2023 12:00:00 AM | 3/16/2023 10:30:40 AM | 2/22/2023 12:00:00 AM | ||||||
4273 | Saeed Khalaf | 97339944268 | saeedmkhalaf@gmail.com | نتيجة اصابتي بكورونا قمت بزيارة مركز الشيخ جابر في باربار مرتين (٢٤ و٢٥ فبراير) في كلتا الزيارتين لم يتم الكشف علي من اي من الاطباء و الاكثر انه في الزيارة الثانية بتاريخ ٢٥ فبراير الساعة ٨ مساء قمن الممرضات بالاتصال بالطبيب لعدة مرات و لكنه لم يقم بالرد بتاتاً - غرفة ١٢ (عرفت من نقاش الممرضات ان اسمه محمد حسن). |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين والتوضيح انه تم تغيير ألية فحص الكورونا بعد اغلاق فحص المركبات و مراكز الفحص فجميع الحالات الايجابية عن طريق الفحص المنزلي السريع تحول الى المراكز الصحية لعمل PCR , و الحالات التي تستدعي معاينة الطبيب يسجل على الطبيب و يتم التواصل بين التمريض و الاطباء للكشف و اعطاء العلاج الازم . وتم أخباركم بالأجراء المتخذ من قبلنا بإعادة التعميم على جميع الاطباء بضرورة معاينة كل مريض يسجل للتقييم و اعطاء العلاج اللازم مع أخذ جميع الاجراءات الوقائية لمنع العدوى، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 23-03-87115 | 2/22/2023 12:00:00 AM | 3/16/2023 10:32:30 AM | 2/28/2023 12:00:00 AM | ||||||
4274 | محمد الذوادي | 770504523 | 34141431 | حضرت الي مركز بنك البحرين الوطني عراد مع زوجتي ايمان جاسم الذوادي 840701470 يوم الاثنين ١٣/٣/٢٠٢٣ حوالي الساعه الخامسة عصرا حيث انها تشتكي من اللتهاب في العين اليمنى و حرقان واحمرار في نفس العين وقالت لنا موظفة الاستقبال علينا التوجه الط غرفه المعالجة لتصنيف الحالة و ذهبنا لكن كان التصنيف من قبل (الممرضة) وليس الطبيب بانها لاتستدعي الدخول و علينا ان ناخذ موعد في يوم اخر او النوجه الي مركز بنك البحرين والكويت بالحد بعد الساعه ٧:٠٠ مساء أي بعد ان يغلق مركز الوطني عراد. ،. وعليه فقد خرجت للتوجه لاي مستشفى خاص. لتقي العلاج حيث ان الالم لا يعلم به الا الله ثم المريض. اولا نحن مواطنين و من حق المواطن تلقي العلاج حين يحتاج . ثانيا. لا يكمن قبل ورفض المراجعين قبل الدخول على الطبيب. و الممرضه ليست كالطبيب. ولا يمكن لاي شخص تقدير الالم الا المريض نفسه. وهذا المعامله من قبل المراكز الحكوميه غير مقبوله ابدا. وعليه يجب على اداره المركز او وزاره الصحة اعلامنا هل لنا الحق في تلقي العلاج في المراكز التابعه لوزارة الصحة او لا. |
تم التواصل مع صاحب الشكوي محمد الذوادي وكان ملخص الشكوى بأنه لم يستطيع الحصول على موعد لزوجتة عند حضورها الساعة الخامسة مساءا وكانت تعاني من أحمرار في العين وألم وبسبب إنتهاء المواعيد في هذا الوقت فقد تم تصنيف زوجتة باللون الأخضر (حاله غير مستعجلة ) بعد معاينت مؤشراتها الحيوية وكانت طبيعية ، وتم توجيهها إلى قسم السجلات لأخذ أقرب موعد على الطبيب وتم توضيح للعميل بأن الممرضة تقوم بتصنيف الحالات المستعجلة أو غير مستعجلة عند أنتهاء المواعيد حسب المعايير والبروتوكول المتفق عليه من قبل الرعاية الصحية الأوليه |
NAC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-03-57771 | 3/13/2023 12:00:00 AM | 3/16/2023 2:08:52 PM | 3/14/2023 12:00:00 AM | ||||||
4276 | أبو أحمد | لا يوجد | كل الشكر لطاقم التمريض على تفانيهم في العمل وأخص بالشكر الموظف الاخضر ذو اللحية الغليظه على سرعته في العمل وتسييره لأمور المرضى لما رأيته أمام عيني. |
تم تشيع الموظف على حسن أداءه ونتمنى له المزيد من التوفيق لخدمة المرضى على اكمل وجه |
SJC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-10976 | 3/11/2023 12:00:00 AM | 3/19/2023 10:55:46 AM | 1/11/2023 12:00:00 AM | ||||||||
4277 | حسين علي | لا يوجد | نشكر طاقم التمريض على معاملتهم الطيبه فالإبتسامه في وجه المريض هي نصف العلاج ممرضات الشيخ جابر بشوشات ويقدمون أفضل ما لديهم فشكراً جزيلاً |
تم تقديم الشكر للممرضات و تشجيعهم للإرتقاء للأفضل |
SJC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-09853 | 3/12/2023 12:00:00 AM | 3/19/2023 11:08:49 AM | 3/12/2023 12:00:00 AM | ||||||||
4278 | ميساءصالح | 39731767 | غرفة 22 الدكتورة سلوى السماك رفضت علاجي وتقول روحي لعيادة الاسنان رغم انه ماله علاقه بالأسنان مشكلتي في الحلق. |
SJC | Administrative | Complaint | Service Quality | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-87637 | 3/12/2023 12:00:00 AM | 3/19/2023 11:14:30 AM | 3/13/2023 12:00:00 AM | ||||||||
4279 | علي عبداااه الطيار | 39912488 | سرير رقم أربعة في التمريض جداً جداً وصخ غير نظيف حول النظافة |
أسرة المركز ليست متسخة وإنما نوعية القماش للسرير رديء جداً حيث تترك أثر بعد تعقيمه بين مريض ومريض ويترك أثر من مادة (الحامي الورقي – PARPER ROLL)) التي يتم استخدامه بين مريض ومريض وتم رفع الموضوع لإدارة المركز وإدارة التمريض لتنجيد الأسرة. |
SJC | Administrative | Enquiry | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-50097 | 3/15/2023 12:00:00 AM | 3/19/2023 11:23:36 AM | 3/16/2023 12:00:00 AM | ||||||||
4280 | محمد سلمان احمد الشويخ | 36904214 | عدم اعطائي شهادة فحص ماقبل الزواج من طرف واحد حيث تم اخبارري بأن هناك تعميم داخلي ولا نستطيع اعطائك شهادة وتم اخبار الإ\ارة بذلك وبالتحديد الدكتور عبدالحسين بذلك. |
تم التوضيح للعميل بأنه يتم اعطاء الشهادة للطرفين وليس من طرف واحد بناء على التعميم المتفق عليه |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-90589 | 3/7/2023 12:00:00 AM | 3/19/2023 11:43:48 AM | 3/7/2023 12:00:00 AM | |||||||
4281 | W/A | 39623388 | movipbh@gmail.com | should have more training with this doctor for disprepting us Room10 call me for more info the dr room 10 she closed the door at my face and she said leave she is not in the room for 45 mints, have more better staff,dr.room10 she slaped the door at our face she said go go this is so ask for dr changethey say no. |
SJC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-34219 | 3/10/2023 12:00:00 AM | 3/19/2023 12:49:22 PM | 3/12/2023 12:00:00 AM | |||||||
4282 | Albaraa Haidari | 030905966 | 33940258 | bovlex43@gmail.com | لماذا لا توفرون ماكينة للأرقام الأسنان في مركز محمد جاسم كانو الصحي؟ لماذا ياوزارة مهملة في هذا الجانب ولا تنظر لحال المواطن المريض؟ |
لقد تم الاتصال بالعميل وتم شرح الموضوع واخباره بأن تم عمل الاجراءات المطلوبة لطلب جهاز الارقام. وتم تفهم الموضوع من قبل العميل.
د.مريم القحطاني |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-03-38352 | 3/13/2023 12:00:00 AM | 3/19/2023 1:08:13 PM | 3/19/2023 12:00:00 AM | |||||
4283 | لا يوجد | 34199199 | المقترح بخصوص وضع ضوابط للملابس التي يرتديها مراجعي المركز فلا يصح دخول رجال بشورت قصير أو جلابية نوم كما احترام الذوق العام من النساء الاجانب وشكراً |
المركز مؤسسة حكومية ويطبق ما الاجراءات المتبعه في جميع المؤسسات الحكومية الاخرى |
SJC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-96065 | 3/9/2023 12:00:00 AM | 3/19/2023 1:27:12 PM | 3/9/2023 12:00:00 AM | ||||||||
4284 | لا يوجد | لا يوجد | لم يقدم العلاج للمريضة رغم انتظارنا لأكثر من ساعة بحجة ان الحاله غير مستعجلة حيث كان التصنيف LEVEL4 القسم الذي لم يقدم الخدمة الطبيب غرفة رقم(12) |
SJC | Administrative | Complaint | Waiting Period | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-38422 | 2/6/2023 12:00:00 AM | 3/19/2023 1:54:07 PM | 2/7/2023 12:00:00 AM | ||||||||
4285 | حمد محمد خليل جوير | لا يوجد | 38111228 | اختيار الخانات جميعها سيئ وتم تحديد الاستقبال والمواعيد |
تم التواصل مع المريض
المريض حضر الى المركز فجرا ما بين الساعة الساعه الرابعة و الخامسة وأخبرته الموظفة بأن الموعد الساعة السابعة صباحا و استنكر ذلك لأنه لم يمكن هناك أحد في المركز فأخبرته ان يوجد في نوبة الآخر ليل فقط طبيبين لذلك لا يوجد ازدحام و أغلب المواعيد تكون مسبقة فالمرضى يأتون على وقتهم و أيضا المواعيد تسجل للحالات الطارئة و أخبرني انه على حصل على التصنيف الأصفر من قسم التمريض و الموظفة أخبرته أنه سيدخل الساعة السابعة و بعد تأكدي من الموظفة تقول الموظفة أنها تسجل الحالات الصفراء كلها و تقول لهم ستدخلون على الطبيب خلال ساعة و الموظفة تقول انه حصل على التصنيف الأخضر و أخبرته ان موعده على الوقت . |
HKC | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 23-03-65269 | 2/18/2023 12:00:00 AM | 3/21/2023 7:28:55 AM | 3/20/2023 12:00:00 AM | ||||||
4286 | Vinod Chandra Mohan | غير مسجل | 38400758 | Vinodmohan08@gmail.com | In the Pharmacy there was no medicine .Always the have to keep medicine was one normal people no boy medicine we have to give many Als tell staff of pharmacy to stock the medicine> |
تم التواصل مع المريض و شرح سبب عم توافر دواء الجلفاسميت الخارج عن ارادتنا و عدم توافره في المخازن المركزيه و التأكيد عليه انه سيتم التواصل معه هاتفيا عند توافر الدواء مجددا |
IHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-03-38339 | 2/26/2023 12:00:00 AM | 3/27/2023 10:20:53 AM | 2/27/2023 12:00:00 AM | |||||
4287 | ebrahim abdulrasheed | لا يوجد | 38470347 | ibrahimrasheed000@gmail.com | doctor attitude and personal comment regarding family members of the patient insulated attitude of the doctor toward patient on 25/2/2023 at near 5 am doctor Ehab room 4 insulted my wife in answer to the caution that your rice has eaten outside ( rice ) he says your wife not know how to cook rice at home the doctor don't let the patient talk and has insult behavior |
تم التواصل مع المراجع وارضاءه واخباره بان الطبيب لم يقصد الاساءه وتم ابلاغ الطبيب ايضا |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 23-03-42819 | 2/25/2023 12:00:00 AM | 3/21/2023 8:30:50 AM | 3/21/2023 12:00:00 AM | |||||
4288 | معصومة نجف جعفر مرهون | غير مسجل | 39634066 | الشكر الجزيل لفنية الأشعة الأستاذة / سارة لصبرها و أخلاقها العالية ، و كذلك دلال في الأشعة على الكاونتر |
تم التواصل مع المريضة و شكرها |
IHC | Administrative | Appreciation | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-03-20488 | 2/8/2023 12:00:00 AM | 3/21/2023 8:31:10 AM | 2/9/2023 12:00:00 AM | |||||||
4289 | هادي السيد جعفر الحلواجي | غير مسجل | 36222314 | h1h22001@gmail.com | إلغاء عيادة الأمراض المزمنة و بسرعة لإنهاء تضييع وقت المريض لإجراء روتيني تقوم به لبطبيبة المعالجة ، و عدم الاستفادة من الممرضة المتواجدة فيها إلا لأخذ الضغط و الوزن ،و هذه الخدمة متواجدة في غرفة الطبيبة المعالجة ، و نحن على أعتاب برنامج الضمان الصحي فلا داعي لوجود هذة العيادة ، و ممكن الاستفادة من الممرضة في غرفة المعالجة أفضل و عدم تضييع و قت المراجع مرتين ، مرة لدخول عيادة الأمراض المزمنة و مرة أخرى في غرفة طبيبة المركز . أرجو تطوير هذة الاستمارة بحيث تكون أكثر تمديدا بدلا من الصياغة العامة ، لأن عند تحليلها لا تكون بمصداقية كبيرة . |
تم التواصل مع المريض و بأوقات مختلفة و لم يتم الرد . |
IHC | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-03-84512 | 2/12/2023 12:00:00 AM | 3/21/2023 8:42:40 AM | 2/16/2023 12:00:00 AM | ||||||
4290 | هادي السيد جعفر الحلواجي | غير مسجل | 36222314 | h1h22001@gmail.com | أرجو تطوير هذه الاستمارة بحيث تكون أكثر تحديدا بدلا من الصياغة العامة لأن عند تحليلها لا تكون بمصداقية كبيرة |
تم التواصل مع المريض عدة مرات و بأوقات مختلفة و لم يتم الرد |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-03-13739 | 2/12/2023 12:00:00 AM | 3/21/2023 8:46:17 AM | 2/16/2023 12:00:00 AM | ||||||
4291 | محمد الذوادي | غير مسجل | غير مسجل | أرجو أن يكون مصلى في المركز الصحي و شكرا |
لا يوجد رقم للتواصل مع مقدم المقترح للأسف لا توجد غرف شاغرة لتوفير مصلى في المركز ، و لا يوجد مصلى حتى لموظفين المركز . |
IHC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-03-89432 | 2/9/2023 12:00:00 AM | 3/21/2023 8:51:07 AM | 2/9/2023 12:00:00 AM | |||||||
4292 | سارة يوسف | 950110183 | 36119419 | sa_najem@hotmail.com | قمت بزيارتي للمركز الشمالي بالمحرق هذا الاسبوع مرتين متتاليتين نتيجة الانفلونزا الى انه طاقم الرعاية الصحية كانو سيئين جدا من ناحية وضع السيلان عدم احترافيه ويستهزأون بالطاقم البحريني غير ذلك بانهم غير لطيفين بتعامل يضعون حتى قياس الحراره والابره بقوة جداً لا تدعي ذلك (دفشين بشكل سببو كدمات اثر وضع سيلان بطريقة خاطئة |
بخصوص الشكوى المقدمة من المراجعة سارة يوسف صاحبة الرقم الشخصي 950110183 المقدمة بتاريخ 16/3/2023 , وبعد مراجعة نظام الآي صحة لمعرفة الممرضة المتابعة للمريضة ولمعرفة حيثيات الشكوى، فتم التواصل مع المراجعة بتاريخ 20/3/2023 الساعة 8.40 صباحا عن طريق الإتصال لمعرفة المزيد من المعلومات عن سبب الشكوى أفادت بأن الممرضة التي قدمت لها الخدمة بتاريخ 16/3/2023 كان تعاملها في وضع الإبر الوريدية بطريقة تسببت لها بالألم وقامت بقياس الحرارة من الأذن بطريقة مؤلمة، فـأكدنا عليها بأنه سوف نقوم بالإجتماع مع الممرضة للتأكيد عليها بالتعامل الجيد مع المرضى ، وقد أبدت المريضة تفهمها. وقد تم الإجتماع بالممرضة وإيضاح الشكوى لها والتأكيد عليها بالتعامل بلطف مع المرضى . |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-03-31432 | 3/19/2023 12:00:00 AM | 3/21/2023 9:06:15 AM | 3/20/2023 12:00:00 AM | |||||
4293 | نرجس محمد | 881105619 | 32032333 | Narjes88@batelco.com.bh | السلام عليكم أنا والدة التوأم محمد صلاح مهدي رشيد الماحوزي ودانة صلاح مهدي رشيد الماحوزي قبل شهر تقدمت إلى مركز مدينةعيسى الصحي وطلبت مساعدتي في تقديم الحليب والحفاضات للتوأم وبالفعل تم إعطاء الحليب والحفاضات ولكن تم إعطائي حليب نوفلاك لعمرهم ولكن أطفالي بحكم أنهم أطفال خدج ولدوا في الأسبوع 34 لديهم ارتجاع في المريء ويجب أن استخدم لهم حليب مخصص للارتجاع وإلا سيصبح لديهم استفراغ من الفم والأنف وهو الشيء الذي يهدد حياتهم اذ قبل أن استخدم لهم الحليب المخصص للارتجاع ابني حمد تسبب له الارتجاع بأختناق و دخل على أثرها المستشفى السلمانية رجائي منكم النظر في حالة أطفال الصحية وتخصيص حليب لهم مناسب وضعهم الصحي مع العلم اني اخبرت المركز الصحي بوضعهم الصحي وأخبروني ليس لديهم إلى هذا النوع |
يتم تزويد الحليب لقسم الرعاية بالمراكز الصحية من المخازن الرئيسية التابعة لمراكز الرعاية الصحية الأولية بعد عمل طلبية شهرية من قسم الرعاية. والحليب المصروف يتم استخدامه لجميع الأطفال الصحيين بينما الحالات الخاصة التي تحتاج نوعية حليب معينة لا يتم توفيرها في المراكز الصحية وإنما يتم استلامها من مستشفى السلمانية الصحي لحالات خاصة فقط بعد أن يتم معاينة الطفل من قبل اخصائي تغذية . تم التواصل مع الأم صاحبة الشكوى في تاريخ 27/02/2023 وتم التوضيح لها بأن الحليب المتوفر في المراكز الصحية للأطفال الصحيين وليس للحالات الخاصة. وتم شرح آلية استلام الحليب الخاص، حيث يجب عليها القدوم و رؤية طبيب العائلة في المركز وهو بدوره سوف يقوم بمناقشة حالة الأطفال وفحصهم وسوف يتم تحويل الأطفال لاستشاري الأطفال في السلمانية اذا كانت الحاجة تستدعي لأن الحالات الخاصة يتم تزويدها بالحليب من السلمانية الطبي بعد قرار الاستشاري ومراجعة قسم التغذية. |
IHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-89375 | 2/27/2023 12:00:00 AM | 3/21/2023 9:32:05 AM | 2/27/2023 12:00:00 AM | |||||
4294 | khamis ahmed khamis hasan khamis | 940601010 | 3661644 | رداً على شكوى المراجع خميس أحمد المؤرخة بتاريخ 16/3/2023 وبعد الاطلاع على تفاصيل الحالة من نظام الآي صحة، تبين أن الحالة اعتيادية والمؤشرات الحيوية للمريضة (زوجة مقدم الشكوى) طبيعية، مع العلم أن المريضةقد حضرت للعيادة للتصنيف في تمام الساعة 14:56 وقد سجلت موعد الساعة 18:16، ولكنها دخلت على الطبيبة في تمام الساعة 15:13و اخذت علاجها في التمريض (المعالجة) الساعة 15:15 ، كما هو مبين في النظام.تم التواصل مع المراجع بتاريخ وصول الشكوى (20/3/2023) في تمام الساعة 9:35 صباحاً وشرح آلية التصنيف، كان المراجع متفهم وقد أشاد بالجهود التي يقوم بها الطاقم الطبي واقترح زيادة عدد الأطباء خلال الفترتي الصباحية والمسائية لتفادي مشكلة انتهاء المواعيد. تم شكر المراجع على تفهمه وأنه سيتم إيصال مقترحه الى الجهة المعنية. هذا مالزم مع جزيل الشكر والتقدير.
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تمت مناقشة الشكوى مع القائم بأعمال رئيس مجلس الإدارة وأفادت بمحاولتها توفير عدد أطباء كافي للفترات القادمة |
BCC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-03-99718 | 3/19/2023 12:00:00 AM | 4/5/2023 11:17:31 AM | 3/20/2023 12:00:00 AM | ||||||
4295 | Ali Ahmed Mirza | 39220345 | اقتراح اضافة رقم غرفة سحب الدم مع رقم التذكرة ليتم مراجعة المريض في المكان الصحيح |
يوجد لكل منصه سحب دم رقم بحيث يتطابق مع رقم التذكرة عند المناداة |
SJC | Administrative | Suggestion | Laboratory | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-68656 | 2/14/2023 12:00:00 AM | 3/21/2023 10:30:18 AM | 3/14/2023 12:00:00 AM | ||||||||
4296 | لا يوجد | لا يوجد | التكييف حار في الاستقبال نرجو النظر في التكييف وشكرا |
تم التواصل مع عمال الصيانه لتعديل درجة حرارة التكييف |
SJC | Administrative | Enquiry | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-00900 | 3/5/2023 12:00:00 AM | 3/21/2023 10:33:37 AM | 3/5/2023 12:00:00 AM | ||||||||
4297 | لا يوجد | لا يوجد | نشكر ممرضات المركز على حسن التعامل وتقديم الخدمات المحتاجة بأفضل صورة وأسرع وقت ممكن |
تم تقديم الشكر لجميع الممرضات بالمركز لتقديم الافضل |
SJC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-01126 | 2/17/2023 12:00:00 AM | 3/21/2023 11:06:00 AM | 3/17/2023 12:00:00 AM | ||||||||
4298 | Ali Esbai | 861109694 | 36556605 | ali.esbai@gmail.com | I have an appointment for my 4 month old son’s vaccination the instructed us to bring the baby fasting no feeding at all. We show up on time and have to take a number and wait in line for more than 20 minutes. The baby is hungry ,crying and in pain and we have to wait? why do they give us an appointment if they will not stick to it .Nobody even brother to register the baby poor planning poor management and terrible customer service at the Sanan / Issa tone, health center. |
رداً على الشكوى اعلاه ; إن موعد الطفل مسجل مسبقا على فحص ممرضة وطبيب و تم ارسال الأب لفتح الملف في النظام الالكتروني لكون الطفل لا يمتلك بطاقة سكانية فإن الطبيبة لا تستطيع فتح الملف ما لم يُفتح عند كاتبة الرعاية وقد يستغرق هذا الإجراء عدة دقائق . بخصوص النقطة المذكورة بشأن توصية ولي الأمر بعدم إطعام الطفل نهائياً قبل التطعيم فإن مثل هذه التوصيات لا تُعطى نهائياً لولي الأمر من قبل ممرضات الرعاية; وانما يتم نصحهم بإعطاء الحليب قبل فترة من التطعيم تجنباً لاستفراغ الطفل للتطعيم الفموي ( Rota Virus ) . بالنسبة لنظام قسم الرعاية فهو نظام معتمد على حسب الوقت حيث يتم الاتصال لأولياء الأمور لتذكيرهم بالموعد والوقت ونصحهم بالقدوم قبل الموعد بثلاثين دقيقة وأخذ رقم من الجهاز لتنظيم حركة سير العيادة. كما أن ممرضات قسم الرعاية يرحبون بأي استفسار أو مداخلة من قبل أولياء الأمور.
للتوضيح: بخصوص هذا الطفل عندما تطرق الأب أثناء أخذ القياسات مع الممرضة بعدم إعطاء الحليب بتاتا، قامت بنصحه فورا بإعطاء الحليب ولكن ليس لحد التخمة |
IHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-39605 | 3/20/2023 12:00:00 AM | 3/21/2023 11:09:29 AM | 3/20/2023 12:00:00 AM | |||||
4299 | ABDULHAMEED M.Y.HUSAIN | 39400770 | AHAMEED.HALWACHI@GMAIL.COM | SUGGESTION:THE CENTER SHOULD PRIORITIZE THE PERSON ABOVE 60 YEARS OLD (SENIOR CITIZEN) ESPECIALTY IF THEY ARE 12 HOURS TASTING AND ALSO THE PREGNANT,PERSON WITH DISABLE (PWD). COMPLAINT:LABORATORY THE NONE BAHRAINI STAFF SHOULD HAVE BETTER COMMUNICATION AND BEHAVIOR TO OUR CULTURE AS THIS IS ONE OF THE BEST HEALTH CENTER OF THE KINDOM.OUR SUGGESTION TO CREATE ESPECIAL AS NUMBER ONE PRIORITIZE IN OTHE RCENTER. |
SJC | Administrative | Suggestion | Laboratory | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-62012 | 2/14/2023 12:00:00 AM | 3/21/2023 11:17:29 AM | 2/14/2023 12:00:00 AM | ||||||||
4300 | أحمد | لا يوجد | التسجيل: تواجدت بتاريخ 28 /2/2023 ليلة التسجيل على دكتور محمد حسن بعد الساعه12 وكنت أنتظر ولكن حين انتهاء الوقت تم إخباري أنه لا توجد مواعيد على الدكتور كما أني كنت من أول المنتظرين والوحيد |
يتم تسجيل جميع المرضى بناء على تصنيف الحالة في الفترة المسائلية والعطل الرسمية |
SJC | Administrative | Complaint | Appointments | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-32732 | 2/28/2023 12:00:00 AM | 3/21/2023 11:25:00 AM | 2/28/2023 12:00:00 AM | |||||||
4301 | عبدالهادي عباس حسن | 37773350 | جددت الوصفة بتاريخ 7 فبراير هاتفيا وعندما أتيت للصيدلية وجدت أن الوصفة غير مجددة وهذا إهمال |
تم الاتصال بالعميل ولا يوجد رد |
SJC | Administrative | Complaint | Service Quality | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-30186 | 3/6/2023 12:00:00 AM | 3/21/2023 12:51:54 PM | 3/6/2023 12:00:00 AM | |||||||
4302 | Isa Faisal | 901008575 | 33332845 | essa33332@hotmail.com | لقد قمنا بحجز موعد لمركز مدينة عيسى الصحي بتاريخ اليوم 19/2/2023 م في الفترة المسائية لزوجتي وابني وقد قمنا بالحضور للمركز و الانتظار ساعة كاملة لحين موعد استدعاء الدكتورة (منى عبد المنعم ) وقد قمنا بالانتظار ساعة كاملة ولم يتم نداء الأسماء وعند الساعة وبعدها قمنا بمراجعة الدكتورة عن سبب عدم وصول دورنا قامة بأخبارنا أنها قامت بندائنا ونحن لم نحضر !!!.ولن تستطيع استقبالنا وكذلك قسم التسجيل رفض اعطائنا موعد آخر بسبب عدم توافر المواعيد مع أن المركز شبه خال من المراجعين …هل يعقل أن يعامل المرضى بهذاالأسلوب ؟؟وهل يعقل أن نذهب إلى المستشفى وأنا اجلس ساعة كاملة دون أن تستقبلنا الدكتورة ؟؟أرجو منكم أخذ الإجراء اللازم لعدمحدوث هذا التقصير من الدكتورة مرة أخرى ..حيث تكبدنا خسائر الذهاب للمستشفيات الخاصة ودفع مبالغ كبيرة أرفق لكم مواعيد زوجتي وطفلي في الوقت ويمكنكم التأكد من قسم السجلات لأننا حضرنا قبل وقت الموعد
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أشكر إدارة الصحة الأولية لأتحاتها هذا البرنامج ليكون حلقة وصل بين المريض والطبيب في سبيل الأرتقاء بالخدمات الصحية المقدمة في الرعاية الصحية الأولية. تم حجز موعدين على الطبيبة منى لحمدة بتاريخ 19/2/2023 الساعة 16:29&16:37 وتم حضور الوالدة مع طفلها على حسب الموعد والتوجة إلى قسم السجلات ليتم إرشادهم بغرفة الطبيبة ، تم الإنتظار ما يقارب ساعة وبعدها ذهبت الأم مستأذنة الطبيبة إنة لم يتم إستدعائها ،فأخبرتها الطبيبة أنها قامت بمناداتها مرات عديدة ، وقد استغرق على الموعد ساعة كاملة فطلبت منها تجديد الموعد في قسم السجلات. فلما ذهبت لقسم السجلات طالبة تجديد الموعد ، تم إخبارها بإنتهاء المواعيد فما كان منها إلا الذهاب الى مستشفى خاص لعلاج الطفل. تم التواصل مع والد الطفل والإعتذار منه حيث ان جميع الطاقم الطبي في خدمة المواطن وتم توضيح آلية العمل في حال إنتهاء المواعيد وإن الخدمة العلاجية حق للجميع، تم التنبيه على الطبيبة بعدم إرجاع أي طفل من غير فحص طبي أو علاج وتسجيل الطفل فوق قائمة المواعيد أو إجراء الفحص الإكلينيكي بين المواعيد في مثل هذه المواقف وعمل اللازم معه وعدم إرجاع أي طفل من غير علاج. شكر والد الطفل التواصل معه، وإن جميع الطاقم الطبي بالمركز في خدمة المواطنين، واعدين إياه بعدم تكرار مثل هذه المواقف وبابنا مفتوح للجميع متمنين لأطفالنا ومرضانا دوام الصحة والعافية |
IHC | Proffesional | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-23610 | 2/21/2023 12:00:00 AM | 3/30/2023 9:22:59 AM | 2/21/2023 12:00:00 AM | |||||
4303 | زهرة محمد | 860812782 | 35607284 | wlydzhrh80@gmail.com | حضرت المريضة الساعة 10:35 صباحا وحصلت على موعد 12:17 ظهرا وكان هناك مرضى يدخلون قبلي وكانت مدة الانتظار طويلة ومن قبل حضرت للمركز لموعد اسنان وكانت تحتاج لتحويل ابنها على عيادة التقويم ولاكن الدكتورة رفضت لأنه غير بحريني وهو معفي من ام بحرينية |
تم التواصل مع المريضة والتوضيح لها ان بسبب وجود عيادة اسنان واحدة هناك تأخير نوعا ما في المواعيد ام بخصوص الذين يدخلون قبلها فهناك مواعيد محجوزة مسبقا من قبل مركز الاتصال ا الموقع الالكتروني وبخصوص تحويل ابنها على عيادة تقويم الأسنان كان هناك سوء فهم وانه سيتم تحويله لكونه معفي لام بحرينية فيعامل معاملة البحريني |
ALH | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 23-03-57115 | 1/25/2023 12:00:00 AM | 3/21/2023 12:28:31 PM | 1/31/2023 12:00:00 AM | |||||
4304 | يسري عبدالحميد | 00 | 35031463 | 7676@gmail.com | عيادة الصحة الجنسية اراجع عند الدكتور المحترم محمد الشيخ ولكن مع الأسف الأدوية غير متوفرة في المركز الصحي ويجب ان نشتريها من الصيدليات الخارجية وعادة تكون مكلفة جدا لذا نرجو توفير الأدوية في المركز الصحي |
تم التواصل مع المريض واخباره بان ان شاء الله سيتم رفع المقترح للادارة وسيتم توفير الأدوية في المتسقبل القريب |
ALH | Administrative | Suggestion | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 23-03-16273 | 1/16/2023 12:00:00 AM | 3/21/2023 12:34:08 PM | 1/18/2023 12:00:00 AM | ||||||
4305 | Rozan Alqudah | 36752464 | مركز صحي البحرين والكويت في الحد مركز سيء غير نظيف الرائحة فيه غير محتملة المواعيد غير منظمة اغلب الاطباء بعد الساعه ٤ لا يستقبلون المرضى ويتم وضع المواعيد للمساء |
صباح الخير تم الاتصال بالعميل اكثر من مرة ولم يتم الرد (الهاتف المغلق) بخصوص ملاحظة النظافة تم التواصل مع الجهات المعنية و تم تنبيههم و التأكيد عليهم بضرورة القيام بواجباتهم الوظيفية على اكمل وجه، و بخصوص المواعيد يفضل ان يحجز المريض موعد مسبق تفاديا للانتظار و قنوات حجز المواعيد هي الاتصال بمركز الاتصال للمواعيد على رقم 80007000 و عن طريق الخدمات الالكترونية مثل تطبيق Sehati و الحضور الشخصي لمنضدة قسم الاستقبال بالمركز الصحي، واذا حضر المريض من غير موعد مسبق و وقت الانتظار طويل يمكن للمريض بالتوجه لقسم التمريض و سوق يتم عمل تصنيف لحالته المرضية و على حسب درجة التصنيف سوف يتم تحديد وقت الاستشارة الطبية . |
BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-08918 | 3/21/2023 12:00:00 AM | 3/22/2023 10:06:30 AM | 3/21/2023 12:00:00 AM | |||||||
4306 | لا يوجد | 33302334 | الأطباء : الانتظار أكثر من ساعه على الغم من تصنيف الحالة شبه مستعجلهحيث أن الدكتور لم يستدعي أحداً من المرضى لأكثر من 45 دقيقة وبعد الدخول على الغرفة وجد بأنه يستخدم تلفونه الشخصي مع العلم في هذا اليوم يوجد أكثر من حالة تنطر بسبب خدمة دكتور هذه الغرفة (غرفة6) وقت الحضور الى المركز الساعه 7:30ليلاً |
SJC | Administrative | Complaint | Waiting Period | Doctors | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-37009 | 3/1/2023 12:00:00 AM | 3/21/2023 12:58:32 PM | 3/2/2023 12:00:00 AM | ||||||||
4307 | فاطمة سعيد | 33264438 | تمريض : قامت إحدى الممرضات بوضع إبرة سيلان في مكان غير صحيح صار فيه كدمات أزرق |
تم التواصل مع المريضة وتوضيح بأنه من الممكن المحاولة أكثر من مرة خلال تركيب الإبر الوريدية وذلك بسبب الحالة المرضية كوجود جفاف يسبب عدم وضوح الاوردة الدموية. |
SJC | Administrative | Complaint | Service Quality | Nursing | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-53349 | 2/2/2023 12:00:00 AM | 3/21/2023 1:02:39 PM | 3/5/2023 12:00:00 AM | |||||||
4308 | أنيسة أحمد حسين | 560205023 | 38087997 | السادة الأفاضل /مراكز الرعاية الأولية المحترمون تلقينا اتصال هاتفي من إحدى المواطنات تشكو إحدى طبيبات مركز مدينة عيسى الصحي وتدعي (د.موزة الذوادي) والتي كانت تعمل في غرفة رقم 19 حيث ذهبت اليوم إلى المركز المذكور في تمام الساعة العاشرة و الربع صباحا برفقة والدتها المريضة التي كانت تعاني من الربو وكحة شديدة وقامت الطبيبة بعلاج آلام المريضة ، ولكن عندما طلبت بنت المريضة نتائج والدتها اخبرتها الطبيبة المذكورة أنها انهت علاج والدتها بشكل كامل وليس لديها الوقت لمشاهدة النتائج وهناك الكثير من المرضى ينتظرون دورهم ، فاستغربت البنت من قول الدكتورة وبناءعليه تقدمت بهذه الشكوى وتطلب من الجهات المعنية التواصل معها وذلك للضرورة
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أشكر إدارة الصحة الأولية لجهودها لتكون حلقة وصل بين المريض والطبيب في سبيل الأرتقاء بالخدمات الصحية المقدمة في الرعاية الصحية الأولية. بالنسبة للمريضة أنيسة أحمد حسين والتي حضرت المركز الصحي بتاريخ 5/2/2023 بصحبة إبنتها مريم والتي كانت تعاني من كحة وقد حجزت موعد على الطبيبة موزة الذوادي في الساعه 10:19 صباحا حاولت معرفة الجانب الذي أزعج المريضة في وقت الأستشارة مع الطبيبة موزة.فأقرت أن الطبيبة قد عملت اللازم مع والدتها وعملت الأشعة وتم علاجها في الشكوى الحالية إلا أنها تحتاج غلى قراءة نتائج التحاليل وهي إمرأه كبيرة ولا يمكنها القدوم للمركز في وقت آخر، رفضت الطبيبة ذلك في البداية نظرا لإزدحام العيادة وطول فترة الإستشارة من فحص الأكلينيكي وعمل الأشعة. حضرت المريضة مع أبنتها في نفس الوقت الى رئيس مجلس الإدارة د.لميس ، التي بدورها طلبت من الطبيبة موزة التعاون معها بعد التواصل مع الطبيبة بعد شكوى المريضة مع ابنتها طالبة من د.موزة رؤية المريضة لتقرير المختبر ، مما اضطرالطبيبة إلى تأخير رؤية المرضى في مواعيدهم المحددة لشرح لها . وذلك لتجنب المزيد من تعقيد الموقف ، فإن مهمتنا ضمان جودة الخدمة الطبية و رضى المرضى. تم التواصل مع مريم إبنة المريضة التي بينت انزعاجها من اسلوب الطبيبة وحاولت أوضح لها ازدحام العيادة مما يعكس على نفسية الطبيب فتفهمت الأمر. متمنين لمريضتنا دوام الصحة والعافية |
IHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10202 | 10202 | 23-03-64096 | 2/5/2023 12:00:00 AM | 3/23/2023 9:24:08 AM | 2/6/2023 12:00:00 AM | ||||||
4309 | أشرف حسين فخراوي | 32001515 | أنا المريضه طرشو لي صحتي أن لدي موعد في العلاج الطبيعي الساعه 8:15 اليوم 26 /1/2023 وأنا كان عندي موعد ثان لعيادة الاسنان الغيت موعد الاسنان علشان اكون مهيأه لموعد العلاج الطبيعي عندما أتيت المركز قال لي الموظف مافي موعد لماذا هذا التصرف مافي إحترام للمريض |
SJC | Administrative | Complaint | Appointments | Physiotherapy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-08967 | 1/26/2023 12:00:00 AM | 3/22/2023 1:14:27 PM | 1/26/2023 12:00:00 AM | ||||||||
4310 | لا يوجد | لا يوجد | اتمنى تخصيص غرفة لكبار السن لكي لا ينتظرون مدة طويلة وشكراً |
هناك اولوية لكبار السن والحالات الخاصة حيث يتم التعامل معهم |
SJC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-03-46358 | 1/23/2023 12:00:00 AM | 3/22/2023 1:17:51 PM | 1/23/2023 12:00:00 AM | ||||||||
4311 | علي فردان | 36345688 | اقترح تغيير مسمى غرف الفحص من ارقام الى حروف لتفريق عن غرف الدكاترة مثلاً T1-T2-T3- or A B C |
SJC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11057 | 11057 | 23-03-30626 | 1/22/2023 12:00:00 AM | 3/22/2023 1:44:17 PM | 1/22/2023 12:00:00 AM | |||||||||
4312 | - | - | - | إيجاد حل للمواعيد واعادة النظر في وقت اغلاق المركز |
لا يوجد بيانات للمقترح ولهذا تم اغلاق الطلب لان المواعيد مفتوحة للجميع ويمكنهم أخذها عن طريق اكثر من قناة الاتصال بمركز الاتصالات استخدام الويب بالانترنت عن طريق موقع الوزاره او عن طريق الحضور للمركز وانتهاء المواعيد يدل على وعي الجميع باخذ المواعيد ويمكنهم حجز موعد ليوم اخر او الحضور للمركز في حالات الطوارىء وسوف نقوم بخدمتهم
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SKC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-03-87981 | 3/5/2023 12:00:00 AM | 3/23/2023 8:40:32 AM | 3/23/2023 12:00:00 AM | |||||||
4313 | k.d.w.b | - | 66937705 | thilinidona79@gmail.com | the 2 ladies in the main reception is exteremly rude. they need to know how to talk to patients. please let the reception staff to be kind to people. |
the above pateints was contacted and she explained during her usual visit to pregnant clinic. she asked reception about the treatment department(she said: idont know) i explained to her i sure understand. |
SKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-03-52182 | 3/6/2023 12:00:00 AM | 3/23/2023 9:19:39 AM | 3/23/2023 12:00:00 AM | |||||
4314 | - | - | - | دكتورة الاسنان في غرفة 1 دزالاء معاملتها سيئة جدا مع المرضى واسلوبها مزعج جدا |
لا يوجد معلومات التواصل |
SKC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-03-08967 | 3/7/2023 12:00:00 AM | 7/18/2023 2:48:34 PM | 7/19/2023 12:00:00 AM | ||||||
4315 | Fatima Alhadad | 890901546 | 39510003 | السلام عليكم ( إن الله تعالى يحب إذا عمل أحدكم عملا أن يتقنه ) عندي شكوى على الدكتورة ( فاطمة قمبر ) في مركز مدينة عيسى الصحي ، أخذت موعد من الصبح عن طريق الهاتف الساعة الثانية ظهرا و لما ذهبت إلى المستشفى تم اخباري من قبل الدكتورة ان لا موعدج الساعة 2 و نص ، تعذرت و قالت ما أقدر أدخلج قبل أحد مع ان ما في أحد و لين ما صار عندهم حالة طوارئ و تركت الغرفة . و بعدين لما صارت الساعة 2 و نص نادتني و دخلت عليها ، أنا اشتكي من تشنج في الظهر كاتبة لي في الاجازة المرضية الي استلمتها بعد ربع ساعة و انا انتظر عند الاستقبال ( نقص الحديد الناتج عن فقر الدم ) غير تماما عن اللي أشتكي منه . |
بالنسبة للمريضة فاطمة الحداد (890901546) والتي حضرت المركز الصحي بتاريخ 9/1/2023
حاولت معرفة الجانب الذي أزعج والدة الطفلة ، فأقرت أن الشكوى ليس هي من قامت بكتابتها وأنها منزعجة لمرض أبنتها وليس له علاقة بالطبيبة .
تم التواصل مع الطبيبة التي أقرت أنها تعاملت مع الطفلة كأبنتها وتم فحص الطفلة على حسب الأعراض التي ذكرتها والدتها وكان التشخيص الألتهاب الفيروسي للجهاز التنفسي، وكون المريضة طفلة فالصورة قد تتغير في غضون ساعات فالذلك التشخيص تغير عند الذهاب لمستشفى خاص ، وأني أقر بأخلاص الطبيبات في فحص مرضاهم وتفانيهم في العمل.كما أن الأم أيضا أقرت بإخلاص الطبيبة التي إعتادت إختيارها دائما لفحص أطفالها.
وأوضحت لوالدة الطفلة في حال تغير الأعراض وإنتكاس الوضع الصحي بسرعة مراجعة المركز مما يحتم على الطبيب تغيير الخطة العلاجية والتشخيص أيضا، وعند سؤالي عن الوضع الصحي للطفلة فأخبرتني الأم أنها لاتزال متعبة وحرارتها مرتفعة فتم الأتفاق بإحضار الطفلة للمركز وسأقوم بفحصها وعمل اللازم لها.
شكرت والدة الطفلة التواصل معها وحسن المعاملة |
IHC | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-48824 | 1/30/2023 12:00:00 AM | 3/30/2023 9:24:42 AM | 2/2/2023 12:00:00 AM | ||||||
4316 | Sarah Khalid | 930505719 | 33319189 | sarahalkalbani5@gmail.com | دكتورة شوق في مستشفى المحرق الشمالي ، لا تقدم الاجازة فور خروج المريض من عندها، و عندنا يتم الاتصال بها لا ترد على هاتف المكتب، تم الانتظار حوالي ٤٥ دقيقة مع المرض مر الوقت كأنه بالساعات! |
تم التواصل مع الطبيبة المعنية بالشكوى التي وضحت بأن المشكلة كانت بسبب الطابعة الموجودة في قسم السجلات حيث إنها قامت بطباعة الإجازة فور خروج المريضة من عندها و عندما وجدت الكاتبة إن الإجازة لم تطبع عااودت الإتصال على الطبيبة التي ردت في الحال و قامت مرة أخرى بطباعة الإجازة للمريضة و لكن الخلل كان في الطابعة و عندما تم تغيير الطابعة للجهاز الآخر تم التواصل مرة أخرى على الطبيبة بعد الإنتهاء من إصلاح الخلل بالطابعة و قامت بطباعة الإجازة مرة أخرى مما أخذ وقت لإصلاح المشكلة كما تم التواصل مع مقدمة الشكوى و شرح الموضوع لها و أبدت تفهمها للموضوع |
MHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-03-39369 | 3/22/2023 12:00:00 AM | 3/23/2023 11:30:28 AM | 3/23/2023 12:00:00 AM | |||||
4317 | خليل ناجي | 39895929 | حضرت المستشفى الساعة 8 ويدي مكسورة وعند الانتظار عند غرفة الطبيبة رقم 32 كان يجلس مريض للمعانية مرت 20 دقيقةدون جدوى و الطبيبة كانت بطيئة |
تم التواصل مع مرافق المريض السيد خليل ناجي من قبل نائب رئيس مجلس الإدارة و تم التأكد من السجل الصحي الالكتروني للمريض ناجي احمد الرقم السكاني 570148880 ،كان التصنيف 4 في الساعة 20:19 و اعطي موعد على الطبيبة الساعة 22:08 لطبيبية زهراء العلوي و تم عمل Missed appointmentتم الاعتذار للمريض حيث ان كبار السن وذوي الاحتياجات لهم الأولية وتم التحدث مع قسم السجلات بأخبار المريض بوقته و احتمالية التأخير لدى الطبيب و تم التحدث مع قسم التمريض لإعطاء التصنيف الصحيح للمرضى وتم التحدث مع الطبيبة بخصوص التأخير و اعلامها بأولوية كبار السن خصوصا بتكرر هذه المواقف .
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BKH | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-03-42957 | 3/20/2023 12:00:00 AM | 3/23/2023 10:45:22 AM | 3/21/2023 12:00:00 AM | |||||||
4318 | Enas Hamad Almansoori | 730905560 | 39640650 | أود أن أتقدم بجزيل الشكر للدكتورة الفاضلة إيناس العكري ... طبيبة العائلة بمركز مدينة عيسى الصحي ... حيث عانيت من آلام مبرحة في الحلق و البلعوم و ذهبت إلى عدة مستشفيات خاصة و لكن دون جدوى .. إلى أن قررت الحضور بالأمس إلى المركز الصحي و تم الكشف علي من قبل هذه الدكتورة الفاضلة لتشخص المرض تشخيصا صحيا و تعطي الأدوية المناسبة لحالتي الصحية شكرا إدارة المراكز الصحية لوجود مثل هذه الكفاءات |
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IHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-70467 | 2/2/2023 12:00:00 AM | 3/23/2023 10:29:17 AM | 2/2/2023 12:00:00 AM | |||||||
4319 | لجين مطر | 071203397 | 39891129 | أرفع شكري للدكتورة لميس العرادي في مركز مدينة عيسى الصحي حيث أنها تعاملت مع ابنتي في منتهى الاحترام و الرقي و التفهم و استطاعت استمالة الفتاة بإسلوبها الراقي و تفهم حالتها النفسية و النتيجة أن البنت خرجت مرتاحة و مطمئنة كما نشيد بهكذا كفاءات وطنية نعتز و نفخر بها كرئيسة أطباء للمركز الصحي حيث تتميز بالحكمة و التفتني في العمل و الرقي في التعامل مع المرضى |
IHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-30291 | 3/9/2023 12:00:00 AM | 3/23/2023 10:42:27 AM | 3/9/2023 12:00:00 AM | ||||||||
4320 | سلمان خالد يوسف الفهيد | 361660768 | لقد اتقن عمله دكتور مصطفى اسماعيل وكل طاقم العمل شكرا للممرضات prameela linsa ,ebly و الاستعلامات
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تم الاتصال بالمراجع وشكرا على الرساله والدعم المعنوي |
HKC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-03-50295 | 3/16/2023 12:00:00 AM | 3/26/2023 10:36:30 AM | 3/22/2023 12:00:00 AM | ||||||||
4321 | نوره النعيمي | لا يوجد | 34337793 | يسعدني ان اتقدم بوافي الشكر والتقدير والامتنان للدكتور معتز غرفه رقم 3 الله يكثر من امثاله هو مثال للانسان والطبيب الانسان |
تم اللتواصل مع المراجع وشكره على الرساله والدعم المعنوي |
HKC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-03-64336 | 3/17/2023 12:00:00 AM | 3/26/2023 10:40:18 AM | 3/22/2023 12:00:00 AM | |||||||
4322 | حنان احمد السخي | لا يوجد | 36212346 | الله بدد خطا الدكتور مصطفى اسماعيل فنعم الاخلاق والاتقان وايضا طاقم التمريض كل من prameela , linvsa, ebly و الاستعلامات
شكرا جزيلا يا دكتور مصطفى اسماعيل الكل يمدح اتقانك واخلاقك |
تم اللتواصل مع المراجع وشكره على الرساله والدعم المعنوي |
HKC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-03-77924 | 3/16/2023 12:00:00 AM | 3/26/2023 10:43:09 AM | 3/22/2023 12:00:00 AM | |||||||
4323 | Mohamed Mukhalaf | 940906465 | 37225565 | almajroh.49928@gmail.com | تاخير في المواعيد وقلة الدكاترة الموجوة في المركز الصحي |
تم التواصل مع المراجع واخباره بكل قنوات تسجيل الموعيد المتاحة والتي من شأنها أن تساهم في الحصول على مواعيد أقرب قبل يوم من الموعد، كما أن هناك توجه لزيادة عدد الاطباء في الفترة القادمة، وقد أبدى المراجع تفهمه للموضوع |
MJK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-03-62362 | 3/22/2023 12:00:00 AM | 3/26/2023 11:10:32 AM | 3/26/2023 12:00:00 AM | |||||
4324 | جهاد عبدالله | 39800367 | الدكتورة زهراء العلوي تعاملها جدا سيء و الانتظار 3 ساعات ولا تعالج المريض بسرعة |
تم التواصل مع المراجع و تم الاعتذار منة و تم كذلك التواصل مع الطبيبة بشان التاخير |
BKH | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-03-71142 | 3/4/2023 12:00:00 AM | 3/26/2023 11:35:23 AM | 3/7/2023 12:00:00 AM | |||||||
4325 | abeer aldossari | 780607511 | 39003327 | beeer7788@gmail.com | السلام عليكم اليوم توجهت للمركز الصحي الساعه ٣ الظهر و قالو لي خالتي غير طارئة و عطوني موعد الساعه. ٦ وربع و رجعت ع الموعد و مطرت لين ٦ و ٤٦ والدكتوره موموجوده رجعت الاستقبال و خبرته يغير لي الغرفه لاني تعبانه وايد و تهجم علي بالكلام و تلفظ علي انتي قليلة ادب و شفيج تحنين جذي وفي كاميرات بالمستشفى مما زاد حالتي الصحيه مبطل عينه فيني ويصارح ولا كان في حتى سكيورتي ولا احد مسؤل |
تم التواصل مع صاحبة الشكوى والموظف نفسه وتبين ان هناك تشابه كبير من كلام الطرفين الا ان نقطة ان الموظف اخبرها (انتي قليلة ادب) فقد اوضح الموظف انه قال لها ( ليش تتعاملين وياي بهالاسلوب والصراخ انا ماقليت ادبي عليك حق تصارخين عليي وردت عليي انت تقول ليي اني قليله ادب)، لكن المراجعة اصرت على كلامها وانها سوف ترفع الموضوع لمركز الشرطة وانها تطالب بمحاسبة الموظف وان يعتذر منها. مرفق لكم رد الموظف حضرت المريضه الظهر للعلاج ولكن المواعيد متاخره وتريد زياره طبيب حالا او تقديم شكوى في تواصل ، كانت اجابتي باقرب موعد متوفر وهو في تمام الساعه ٧:١٥ ؛ وان حالات الطوارى تراجع من قبل التصنيف اذا كانت تستدعي العلاج بشكل عاجل .. تم اعطاء المريضه التصنيف الاخضر وبدوري قمت بالبحث ع اقرب موعد ووجدت ان هناك موعد ملغي على دكتوره روينه في تمام الساعه 6:16 مساءا فقدمت لها الموعد ورحلت ، عند عودتها في المره الثانيه لم تجد الطبيبه في الغرفه فعادت لقسم التسجيل وخبرتني اني اعطيتها موعد ولكن الطبيبه غير موجوده فاخبرتها بان الطبيبه موجوده وستعود الى غرفتها ولكنها لم تستجب للكلام وبدات بالصراخ انت الي عطيتني هاي الموعد وطلع لي الطبيبه احين ! وانه ادري ان الطبيبه تتفطر خبروني التمريض واني جيتها بدون فطور ولا شي ؛ فخبرتها ليش تتعاملين وياي بهالاسلوب والصراخ انا ماقليت ادبي عليك حق تصارخين عليي وردت عليي انت تقول ليي اني قليله ادب اني بجيب لك زوجي براويك شنو يعني اني قليله ادب اني براويك لكن لوين بوصلها |
MJK | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-03-94363 | 3/25/2023 12:00:00 AM | 3/26/2023 11:34:56 AM | 3/26/2023 12:00:00 AM | |||||
4326 | اصيل ابراهيم | 36949445 | التاخير المتعمد من د زهرة العللوي وانه مريض صرع |
تم التواصل مع المريضة و تم الاعتذار منها و تم كذلك التحدث مع الطبيبة بشان التاخير |
BKH | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10855 | 23-03-16067 | 2/28/2023 12:00:00 AM | 3/26/2023 11:38:52 AM | 3/26/2023 12:00:00 AM | |||||||
4327 | Ruqaya Ali | 36001739 | لقد انتقلت الى عنوان جديد و تم تحديث المعلومات في الاحصاء و لكن لن يتم التحديث في موقع وزاره الصحه عنواني يجب ان يكون على مركز انجنير الصحي و لكن يظهر الى الان انه على مركز مدينه عيسى الصحي ما الحل؟؟؟ 941110419 |
تم عمل تحديث لعنوان العميله واصبح عنوانها 812 يتبع لمركز انجنير وتم الاتصال بها و اخبارها بذلك |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-03-92376 | 3/20/2023 12:00:00 AM | 3/27/2023 8:36:31 AM | 3/21/2023 12:00:00 AM | ||||||||
4328 | Mohamed Harban | 830806687 | 36335523 | alharban77@gmail.com | مصاب بالانفلونزا الزوجة مصابة بالكورونا الأطفال بهم أعراض قمت بعمل الفحص السريع على مدى يومي الأحد و الاثنين ( منزلي) سلبي زرت مركز مدينة عيسى الصحي و توصية الطبيبة كانت عمل فحص سريع و كانت سلبية ايضا طلبت مني فحص pcr حسب تقييمها و امتنع طاقم التمريض من عمل الفحص لأن لديهم تعليمات بعدم عمل الفحص المذكور لأي مريض و بعد شد و جذب بين الطبيبة و الممرضة أمامي كمريض وافقت الممرضة بشرط ان يتم ارسال العينة في اليوم التالي لعدم توافر سائق اضطريت ان انهي هذا الموضوع و قمت برفض اجراء الفحص بسبب عدم احترام حق المريض في الحصول على العلاج المناسب و المماطلة و اكتفيت بطلب اجازة مرضية لمدة يومين و اعطيت يوم واحد فقط و أدوية . |
ردا منا على الشكوى المقدمة من المريض محمد بعدم قبول عمل فحص الكرونا انه تم المناقشة مع الممرضات عن الموضوع تبين ان المريض حضر الى المركز في الفترة المسائية وتم عمل الفحص السريع بطلب من الدكتورة ومن ثم طلب اخذ عينة وتوجه الى التمريض حيث طلب من الممرض عمل العينة ولكن تردد الممرض بسبب التعميم الصادر حديثا باعتماد الفحص السريع دون الحاجة لعمل عينة وبعد التأكد من امكانية اخذ العينة تم اخبار المريض انه سوف يتم عمل العينة ولكن سيتم إرسالها في اليوم التالي حيث انه حضر في الفتره المسائية ولا يوجد سائقين لكنه رفض لانه لا يريد ان يتأخر ارسال العينة الى يوم اخر تم الإتصال بالمريض لتوضيح الموضوع واخبرنا المريض انه مستاء جدا من فحص الطبيب وانه طلب منها اجازة مرضية ليومين ولكنها اعطته يوم واحد واخبر انها لم تفحص الإذن والبلاعيم له وانه مستاء من قسم التمريض لتأخرهم بأخذ العينة تم التوضيح للمريض سوء الفهم والإعتذار منه تم اخبار جميع الممرضين بضرورة اتباع التعاميم الجديدة المرسلة لهم لما لذلك من تاثير على سير العمل هذا ما لزم ولكم منا جزيل الشكر |
IHC | Proffesional | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-01262 | 3/22/2023 12:00:00 AM | 3/30/2023 9:26:19 AM | 3/22/2023 12:00:00 AM | |||||
4329 | Ahlam Alsenan | 941204847 | 36535844 | ahlam.alsenan_94@hotmail.com | I went to Isa Town Health Center at 5:22 pm, and they didn’t register an appointment for me. They told me to go to the Engineer Health Center after an hour. Why are appointments closed at 5 pm if the Engineer will open at 6:30? |
تم التواصل مع مقدمة الشكوى و الاعتذار منها لعدم تسجيلها ، كما تم توضيح آلية نظام المواعيد لها ، و أنها لم تكن من الحالات الطارئة بحسب تصنيف قسم التمريض ، و بذلك فإن عليها التوجه لمركز انجنير الصحي . |
IHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-76751 | 2/21/2023 12:00:00 AM | 3/27/2023 9:29:05 AM | 2/26/2023 12:00:00 AM | |||||
4330 | فاطمة بهلول | غير مسجل | 39669241 | fatima_bahlool@hotmail.com | للعلم بأن اول ما تم الاعلان عن البدء بالتسجيل لطبيب العائلة بادرت فوراً بالتسجيل واختيار الدكتورة/ أمينة طلاق كطبيب عائلة ودُهشت اليوم بإبلاغي بأن الدكتورة/ خلود هي طبيبة العائلة وابلغت الموظفة التي قامت بالاتصال بي بشأن تحديد موعد للفحص النسائي لمن يبلغن ٤٠ عاماً وكنت بإنتظار المكالمة لتحديد وتثبيت الموعد على ان يكون يوم غد الخميس وصُدمت بأن تم تغيير طبيب العائلة الخاص بي دون موافقتي او اشعاري بذلك حيث انني اتعامل كمريضة بشكل دائم ومنذ سنوات مع الدكتورة/ أمينة طلاق واني اشهد لها بكفائتها وخدمتها الممتازة معي ولا استنقص من اي طبيبة او دكتورة اخرى ولكن لم يتم ابلاغي او اشعاري بهذا التغيير وانا ارغب بشدة والحاح ان يتم اعادة الدكتورة/ أمينة طلاق كطبيب عائلة لي وأرجو تفهم موقفي ورغبتي |
تم التواصل مع مقدمة الشكوى وتبين بأنها لم تقم بإختيار طبيب العائلة في المرحلة الأخيرة لإختيار طبيب العائلة ، و اعتذنا منها لعدم تمكنا من تسجيلها على الطبيبة / أمينة طلاق نظرا لإمتلاء قائمتها ، و أبلغناها بأنها يمكنها إختيار الطبيبة في مرحلة التسجيل القادمة . |
IHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-52766 | 2/8/2023 12:00:00 AM | 3/27/2023 9:48:56 AM | 2/8/2023 12:00:00 AM | |||||
4331 | محمد العرادي | غير مسجل | 33448868 | mhmd_alaradi@live.com | سلام عليكم ورحمة الله وبركاته زوجتي ذهبت الى مستشفى مدينة عيسى الساعه ١٠:٠٠ لي اخد موعد في رعاية الامومة لي ابننا وتم الانتظار الى ١١:٢٥ دقيقة ولم يأتي موظف مع العلم طول فترة الانتظار يتم السؤال عن الموظفة محد يعلم عنها ولم نحصل موعد جديد مع العلم وقت الموعد السابق بعد الانتهاء من الطبيبة لم نجد موظفة لحجز موعد جديد هذي ثانية مره نحاول حجز موعد ومع العلم حتى قسم الفحص يحتاج زيادة في الموظفين من غير المعقول الانتظار بالساعتين لي اخذ عينة الدم وشكرا لكم |
تم التواصل مع مقدم الشكوى ، و اعتذرنا له لما لحصل ، و أوضحنا له السبب حيث كان لدينا نقص في عدد منسقين المواعيد و لذلك لم يتم نوفير موظف خاص لقسم رعاية الطفولة و الأمومة و قد كانت على منضدة الاستقبال في قسم الرعاية ملاحظة للتوجة إلى الكاونتر الرئيسي بقسم السجلات الصحية ، و قد كررنا اعتذارنا للعميل بهذا الخصوص |
IHC | Administrative | Complaint | Waiting Period | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-70935 | 1/5/2023 12:00:00 AM | 3/27/2023 10:04:40 AM | 1/5/2023 12:00:00 AM | |||||
4332 | Dalal Alshomali | غير مسجل | 34659960 | dlalaliali9@gmail.com | السلام عليكم..اليوم تمت زيارتي الى المركز مدينة عيسى الصحي وتوجهت الى عاملة الاستقبال سميرة حيث لم تقوم بالواجب يعني مو حاطة بالها في الشغل اقول لها اسنان تسجلني مواعيد وماعندها اخلاق دوم متنرفزه للعلم هي تشتغل بفلوس وناس وايد تتمنى تشتغل مكانها |
تم التواصل مع مقدم الشكوى و الاعتذار منه لسوء الفهم الذي حصل ، تم التأكيد على الموظفة حصة لعدم تكرر ذلك ، حيث أن الموظفة لم تكن سميرة كما ذكر العميل، كما تم التأكيد على جميع منسقين المواعيد بهذا الخصوص. |
IHC | Proffesional | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-92833 | 1/3/2023 12:00:00 AM | 3/30/2023 9:29:22 AM | 1/3/2023 12:00:00 AM | |||||
4333 | Tariq AlMahal | غير مسجل | 39888742 | talmahal@hotmail.com | For the Pre Marital medical check up,
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تم التواصل مع المراجع و أبلغناه بأن فترة صلاحية شهادة فحص قبل الزواج ستة شهور |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-22690 | 1/29/2023 12:00:00 AM | 3/27/2023 11:24:40 AM | 1/29/2023 12:00:00 AM | ||||||
4334 | Moneera Mohamed | 580110842 | 39919281 | muneerasabah@gmail.com | السلام عليكم ورحمة الله وبركاته |
بالنسبة للمريضة منيرة محمد والتي تحتاج إلى تقرير طبي للمحكمة الشرعية ، تم التواصل معها وإخبارها بعدم إستلام أية رسائل إلكترونية ، إضافة تم توجيها على إرسال خطاب من النيابة العامة إلى المسشار القانوني بالوزارة وليس إلى مركز مدينة عيسى الصحي للحصول على التقارير المطلوبة . شكرت التواصل معها وحسن المعاملة |
IHC | Legal | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-42780 | 3/13/2023 12:00:00 AM | 3/30/2023 9:30:22 AM | 3/15/2023 12:00:00 AM | ||||||
4335 | EMAN SABT | 860701700 | 3383307 | eman.sabt.scd@gmail.com | ، و بسبب |
فيما يخص الشكوى المرفقة نفيدكم علما بأنه تم الاتصال بالمريضة عدة مرات ولم تجب على الهاتف.. فيما يخص موضوع الشكوى فقد تم مراجعة الملف الصحي للمريضة و بالرجوع للطبيبة المعنية أوضحت بأنها لم تقم بوصف ابرة المورفين خوفا من احتمالية ارتفاع نسبة التكسر دون وجود فحص دم فطلبت نحويلها للسلمانية لعمل اللازم
تم تنبيه الطبيبة بأن اعطاء ابرة الألم المسكنة لايستوجب عمل تحاليل في حينها بل يكون حسب تقييم الطبيب للحالة المرضية وحسب شدة الألم.. كما تم توجيهها لمراجعة البرتوكول المتبع لعلاج مرضى السكلر.
هذا مالزم توضيحه ولكم جزيل الشكر |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-03-13852 | 3/23/2023 12:00:00 AM | 3/27/2023 1:16:18 PM | 3/27/2023 12:00:00 AM | |||||
4336 | ايات جعفر العريبي | ------- | 37762888 | تاخير الحصول على موعد في عيادة الاسنان كما انه تم الغاء غرفة اسنان ايضا من العيادات الثلاث وذلك بسبب اعمال التوسعة بالمركز |
تم الاتصال من خلال الطبيبة المسئولة لقسم الاسنان والاستماع للمريضة وتم مناقشت الموضوع وتقديم الحل ايضا |
SHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 23-03-69243 | 3/21/2023 12:00:00 AM | 3/28/2023 9:40:11 AM | 3/22/2023 12:00:00 AM | ||||||
4337 | Amina Alasfoor | 771102291 | 39300387 | amina77@live.com | عندي آلام حادة بالأذنين و بعد مراجعة المركز الصحي تم اتحويل على الفاتح و بعد معاينة الطبيب المختص تم اخباري لا توجد مشكلة بالأذن بل بالفك و طلب مني الرجوع للمركز الصحي التابع لمنطقتي و الذهاب لطبيب الأسنان لأن المشكلة في الفك و تم الذهاب للمركز و أخذ موعد للأسنان للكشف و أخبرتني الطبيبة ستحولني إلى السلمانية لمعاينة أخصائي فك و تم اعطائي موعد شهر أغسطس . هل يعقل أضل أتألم و أعاني من عدم النوم لشهر أغسطس . |
تم التواصل مع مقدمة الشكوى ، و طلبت المريضة تقريب الموعد و تحويل الشكوى إلى قسم الأسنان بمجمع السلمانية الطبي للتعاون معها بإعطائها موعد قريب .
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IHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-50715 | 1/17/2023 12:00:00 AM | 3/28/2023 11:05:02 AM | 1/25/2023 12:00:00 AM | |||||
4338 | كوكب | 640037780 | 33779982 | السلام عليكم الوالدة مريضة أسنان و تتألم بشدة و لا تستطيع النوم من الألم و نتابع منذ أكثر من شهر مع مركزنا الصحي مدينة عيسى و كل ما حضرنا المركز تأجل الموعد تقول اخذي المضاد حاليا 3 أسابيع تشرب مضادات قوية من غير أي علاج و دايما نجي يقولون ما في مواعيد و حاليا حضرنا الصبح و أخذت موعد للأسنان عطونا الساعة 11 و لما جينا قالو ما في موعد بإسمكم و اتضح انه الموظفة عطتها موعد للعيادة العامة بالخطأ حاولنا تدخل أسنان طوارئ بأي طريقة قالو المواعيد مكتملة كلمناهم يحولونا لمركز انجنير قالو ما نقدر طيب نروح و ين يعني و نكلم من لازم خاص يعني ؟ رغم راجعنا خاص 3 مرات قال لازم علاج عصب و لما جينا ما دخلونا حتى طوارئ معقولة يعني ما في اي علاج للحالات الطارئة مو معقولة هل لازم نلجأ للشكاوي يعني عشان يصير حل للمريض ؟ رقم المريضة 640037780. |
أفيدكم علما بأن المريضة قد حضرت لقسم الأسنان في العيادة المسائية بتاريخ 12ديسمبر 2022م تشتكي من ألم و إنتفاخ في ضرسها 26 ... و تم إعطائها مضاد و إخبارها بضرورة العودة مرة أخرى في العيادة الصباحية بعد 5 أيام و لكن المريضة عادت مرة أخرى في العيادة الصباحية بتاريخ 8 يناير لتخبرها بأنها ما تزال تتناول المضاد الحيوي الذي وصف لها في إحدى العيادات الخاصة و تبقى لها يومان فقط لتنهي العلاج ... و تم شرح الوضع للمريضة بضرورة إنهاء كورس المضاد الحيوي و تم ترتيب موعد لها للتسهيل على المريضة و حتى لا تضطر للحضور باكرا . إذ تم ترتيب موعد للخلع بتاريخ 12 يناير 2023م و لكن المريضة تغيبت عنه ( أرجو الرجوع لنظام الآي صحة ) بعد ذلك حضرت المريضة يوم الخميس الموافق 19 يناير و أخبرتنا بأن لديها موعد في عيادة الأسنان ... تم التحقق من جميع العيادات و اتضح لنا عدم وجود اسم المرية في أي عيادة من عيادات الأسنان و تم الإيعاز للمريضة بالرجوع إلى قسم الاستقبال للتأكد من تسجيل المريضة ليتضح فيما بعد بأن لمريضة قد تم تسجيلها بطريق الخطأ من قبل قسم السجلات على عيادات الأطباء و ليس على عيادات الأسنان .. ليبدأ فصل أخر مع المريضة متمثلا في الصراخ و الحديث بصوت عال مع مساعدة طبيب الأسنان .. إننا نقدر غضب المريضة من عدم حصولها على موعد لعيادة الأسنان في يوم الخميس و لكننا أيضا لسنا السبب الأساسي في غضب المريضة إذ أن التسجيل يتم في قسم الاستقبال و ليس في العيادة نفسها و لكننا تعاونا معها كثيرا و تم الاتصال بالمريضة بعد الانهاء من فتلرة الاستراحة و معاينة المريضة من قبل الدكتورة في غرفة رقم 3 و اتضح من المعاينة بأن السن 26 بحاجة للخلع و لكن المريضة أخذت برأي إحدى عيادات الأسنان في الطب الخاص و الذين نصحوها بضرورة عمل علاج عصب . تم الاتفاق مع المريضة بالحضور يوم الخميس في العيادة المسائية لعمل اللازم ( كل ماسبق ذكرة موثق في الآي صحة ) و بالفعل حضرت المريضة في لعيادة المسائية و ببدل أن يتم عمل أول جلسة عصب للمريضة تم تغيير تشخيص المرض و إخبارها من قبل الطبيب المعالج بأن ما تعانيه من آلام ليس بسبب الضرس 26 بل بسبب وجود شد عضلي في الوجه و تم إعطائها أدوية و الإيعاز لها بمراجعة المركز بعد 12 إسبوع . و يقال بانها خرجت من عيادة الاسنان هي في غاية السعادة و مقتنعة تمام الاقتناع بالعلاج و التشخيص الذي تم في العيادة المسائية ختام أوكد لكم و من خلال خبرتي في هذه المهنة قرابة الثلاثة و عشرين عاما بأن العلاج المسائي كان خاطئ و ستعود المريضة حتما مرة أخرى تشتكي من ضرسها 26 ... و بدل أن يتم إلقاء اللوم على أطباء الفترة الصباحية الرجاء التحقق من العلاج و التشخيص من قبل أطباء الفترة المسائية الذين لا هم لهم سوى إعطاء المريض الأدوية و من ثم إعادته مرة أخرى للعيادة الصباحية
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IHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-28115 | 1/19/2023 12:00:00 AM | 3/29/2023 8:58:08 AM | 1/19/2023 12:00:00 AM | ||||||
4339 | ahmed jassim | 33878288 | لماذا درجة الحرارة هي المقياس لحالة المريض الاهتمام به اعطيت لابنتي شراب البنادول والكمادات في البيت وبعد ذلك جيت بها الى المركز فاخبروني بموعد بعيد لان لا يوجد حرارة اصبحنا نتمنى ارتفاع درجة الحرارة لاولادنا وذلك للأستعجال في علاجهم |
تم التواصل مع المريض وشرح الية التصنيف له . |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-03-50881 | 3/28/2023 12:00:00 AM | 3/28/2023 1:55:09 PM | 3/28/2023 12:00:00 AM | |||||||
4340 | Eid Mansi | 600129683 | 33421762 | razann2499@gmail.com | مركز مدينة عيسى الصحي في الساعة التاسعة صباحا دخلت الاستقبال لأخذ موعد للأسنان لإبنتي ، تم الرد علي بوجود مواعيد اخذت تذكرة و انتظرت و بعد 15 دقيقة تقريبا ، جاء دوري و قالت لي موظفة الاستقبال الثانية بأنه لا يوجد مواعيد و إذا كانت الحالة طارئة اذهبي لقسم الطوارئ و عند ذهابي لقسم الطوارئ خبروني اذا انتهت المواعيد تعالي في الساعة 2:30ظهرا ، و أبنتي تتألم من أسنانها . |
بإنتظار الرد من مسئولة قسم الأسنان |
IHC | Proffesional | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-03-97871 | 2/2/2023 12:00:00 AM | 3/30/2023 9:31:18 AM | 2/5/2023 12:00:00 AM | |||||
4341 | Abbas AlSabbaa | 33070706 | أقترح فتح البوابة الرئيسية الساعة 6:30 إلى المراجعين بسبب الحر أو البرد. |
تم شكره مع بيان أن فتح البوابة جاء بتعميم من الوزارة وبإمكان المراجعين مراجعة مركز محمد جاسم كانو للحالات الطارئة قبل فتح بوابة المركز. |
KHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10231 | 10231 | 23-03-61379 | 2/14/2023 12:00:00 AM | 3/29/2023 11:14:13 AM | 2/14/2023 12:00:00 AM | ||||||||
4342 | EMANAWAD | 34118619 | السلام عليكم ورحمة الله وبركاته استفسار انا بحرينيه وزوجي اجنبي هل يصيرله اعفا من المستوصف الصحي وشكرا |
مساء الخيرتم الاتصال بالعميل و تم ابلاغة بانه يستحق الاعفاء من الرسوم الصحية و يجب ارفاق ، عقد الزواج المعتمد ونسخة من الجواز او البطاقة الشخصية للزوجة و الزوج و صورة شخصية للزوج وسوف تم اصدار له بطاقة اعفاء |
BKH | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-86646 | 3/29/2023 12:00:00 AM | 3/29/2023 12:20:22 PM | 3/29/2023 12:00:00 AM | ||||||||
4343 | تهاني محسن | 851212247 | 35912882 | alshaheensulttan@gmail.com | التأخير غير المبرر في اصدار بطاقة إعفاء الصحية لإبني منذ أكثر من شهرين على الرغم من أنها سابقا لم تأخذ أسبوع حتى تجهز. لا أستطيع الذهاب بإبني للمركز الصحي بسبب انتهاء البطاقة والمماطلة في تجهيز البديل لها وكلما حجزت موعد دائما يكون مقفلا ولا بد من فتحه.هذا في جميع الأوقات حتى والبطاقة صالحة غير منتهية المدة. حبذا معاملة الموعد بشكل طبيعي كما يعامل لي كأم بحرينية لأبنائي وعدم جعل المواعيد مقفلة. أرجو النظر في مسألة تأخر إصدار بطاقة الإعفاء الذي ليس له مبرر... وشكرا على إتاحة هذه الخدمة للجميع..لم أعمل أين أذهب لا أستطيع استخراج البطاقة.. بارك الله بكم. |
تم الرد في نفس اليوم- بامكانها معالجة أولاد البحرين في أي وقت وسيتم التواصل عند جهوزية البطاقة |
KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-03504 | 1/2/2023 12:00:00 AM | 3/29/2023 12:23:14 PM | 1/2/2023 12:00:00 AM | |||||
4344 | مريم | استفسار عن مكان اجراء فحص الكشف عن كورونا PCR |
تم التواصل مع المراجعة وشرح آلية فحص الكورونا |
KHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-15814 | 1/2/2023 12:00:00 AM | 3/29/2023 12:26:21 PM | 1/2/2023 12:00:00 AM | |||||||||
4345 | جاسم حسين | 860201651 | 36616773 | jassim9169@gmail.com | اليوم الساعه ۱۲ الظهر رحت مركز الكويت الصحي في المالكية كان فيني ألم اسنان قوي وانتفاخ كبير في اللثه ووجهي منتفخ من اللثة رحت للمواعيد قالوا مانعطي مواعيد اسنان بس طوارئ روح للدكتور اذا بيدخلونك رحت لغرفهم غرفة اثنين قبل دخلت الدكتور يلعب في تلفونه والممرضة او مساعدة دكتور الاسنان تلعب في تلفونها وحارس المركز الصحي موجود في غرفتهم يلعب في تلفونه دخلت قلت له دكتور اسناني واجد يعوروني قال من غير حتى ما يرفع راسه يطالعني خلصت مواعيدي روح غرفة رقم واحد من غير حتى مايوقف حتى نصفح الانستغرام يبين من جهة انه يطالع الانستغرام رحت غرفة واحد قلت له دكتور اسناني واحد تعورني قال خلصت المواعيد قلت له قالو لي الحين طوارئ قال شنو حالتك قلت له شنو فيني قال مو طوارئ الي فيك تبي بعطيك بندول بس من غير كشف او تعال ياجر الصبح أو العصر وعلى الرغم المستشفى كان فاضي مافيه مرضى وموضوعي استمر تقريبا عشر دقايق بين غرف الاسنان والمواعيد وغرف الاسنان مافيه ولا مريض دخل بعد وصولي ليهم رحت بتكلم مع المسؤول قالوا لي المواعيد هذا الدكتور هو المسؤول ومانقدر نسوي لك شي |
تم التواصل مع المراجع من قبل مكتب رئيس خدمات صحة الفم والأسنان وعمل اللازم |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-64295 | 1/5/2023 12:00:00 AM | 3/29/2023 12:39:37 PM | 1/8/2023 12:00:00 AM | |||||
4346 | محمد ابراهيم | 36815550 | الملاحظات مركز صحي فيه 5 مواعيد وهو فاتح 24 ساعة ليش؟ ساعة ناطرين غرفة التصنيف ولا يوجد مواعيد الموظف محمد حسن يوسف يقول لا يوجد الا 5 مواعيد طول اليوم |
تم التواصل مع المراجع واخباره بان المواعيد المتوفرة احيانا تكون بعيدة ولكن في الحالات الطارئة يمكن الحصول على موعد اقرب وذلك بعد تصنيفه من قبل التصنيف، انقطع الاتصال بالمراجع وعند محاولت الاتصال به يعطي الرد الالي مسج (لا يمكن الاتصال) وتم الاتصال لاكثر من مرة دون رد |
MJK | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-03-31906 | 3/25/2023 12:00:00 AM | 3/29/2023 12:48:04 PM | 3/28/2023 12:00:00 AM | |||||||
4347 | Ahmed Ebrahim | 33212857 | قسم الصيدليةيوجد موظف واحد فقط وفي الانتظار 45 مواطن في قمة الاستياء وعد الرضى |
تم التواصل مع المريض يوم الاثنين 6-2-2023وتم اخذ شكوى المريض بأنه قد ادخل بطريقة مستعجلة كحالة طارئة للطبيب وتم علاجه في فترة بسيطة ولكن عندما وصل للصيدلية كان الانتظار طويل جدا وموظفة واحدة فقط على الكونتر ولم يستطلع الانتظار اكثر فخرج من المركز.تم ايضاح للمريض ان هذه الفترة يكون فيها موظف واحد والموظف الثاني يأتي الساعه الرابعة , قال المريض انه يشعر بعدم الرضا للخدمة وانها لا تليق بالخدمات المقدمة للمواطن في مملكة البحرين وبدوري اخبرته اننا نعمل كل ما يمكننا لتقديم افضل خدمة ممكنه وكانت الموظفة تبذل قصارى جهدها لخدمة المرضى بأسرع ما يمكنها وقد اوضح انه لا يلقي اللوم على الموظفة ولكن يتمنى ان يكون حل لهذه المشكلة , تم شكر المريض على التواصل |
KHC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-03-31635 | 2/1/2023 12:00:00 AM | 3/29/2023 12:53:34 PM | 2/6/2023 12:00:00 AM | |||||||
4348 | زياد النعيمي | 710109075 | 36343646 | alnofa2006@hotmail.com | السلام عليكم انا مواطن واتابع مع مركز الكويت الصحي بكرزكان وصلني مسج لمراجعة عيادة السكر في تمام الساعه 1.6 دقائق ظهرا وطلبو مني التواجد قبل الموعد بعشرين دقيقة وبالفعل حضرت الى العياده حسب الموعد بعد أن استأذنت من جهة عملي وكان ذلك بغاية الصعوبه لكن بسبب أهمية الموعد اضطريت اروح المركز ولكن عند وصولي بالوقت المحدد أخبرتني الممرضه في عيادة السكر ان الدكتوره غادرت العياده وإنه كان من المفروض علي التواجد في الصباح الباكر. قلت للمرضه هذا التوقيت حسب المسج اللي وصلني وما أخبرتونا في المسج ان الحضور صباحا. فردت علي ان اضافي والدكتور تجي صباحا تخلص المرضى وتمشي. هل يعقل يا وزارة الصحه هذا الكلام؟ اعتدنا في جميع المراكز الحضور حسب الموعد وندخل على الطبيب بكل سهوله الا في عيادة السكر في المركز الكويتي. هل بالإمكان تعديل المسج ليكون أوضح للمريض ؟ شنو ذنبي اطلع من شغلي واخر شي تقولي الدكتوره مشت وانت لازم تجي الصباح ؟ الرجاء منكم النظر في موضوعي مع ضرورة تعديل صيغة المسج حتى لا يتكرر الخطا أملي فيكم كبير لمعالجة ما حصل وخصوصا ان مواعيد السكر صعبه. وما ذنب المريض بسبب خطأ لا ذنب لنا فيه |
بخصوص الموضوع أعلاه، المراجع زياد لديه موعد على عيادة السكر المركزية بناء على تحويل من عيادة الامراض المزمنه في شهر ديسمبر2022 تم التواصل مع المريض يوم الخميس و إخبارة بالحضور الساعة التاسعه و النصف و يوم الموعد اتى على موعد المرسل له بالرسالة التذكيرية الطبيبه أخبرتني اليوم بأنها على استعداد ان تسجل له موعد و تقدم له الاستشارة .
الاجراء الدي أتخد: تم الاتصال بالمريض و لكن جهازه مغلق في المرة الأولى و في المرة الثانية لم يرد على الهاتف . |
KHC | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-49498 | 1/29/2023 12:00:00 AM | 4/2/2023 2:14:28 PM | 1/30/2023 12:00:00 AM | |||||
4349 | جليلة الموسوي | 880400609 | 33618646 | almonaja@hotmail.com | السلام عليكم ورحمه الله وبركاته يعطيكم الف عافيه ولكن عندي شكوى لا اعلم ما اسميه استخدم تطبيق صحتي في حجز موعد ليوم غدا أو بعد غدا .. غالبا وبشكل أكبر تكون المواعيد جميعها محجوزة و المتوافرة بعد ثلاث إلى أربعة أيام .. فما الذي يمكنني فعله وخصوصا اني موظفة .. هل هذا الشي يدل على مقترح بالاتجاه للمستشفيات الخاصه للعلاج الشي متعب جدا .. والمواعيد دائما بعيدة . لا. ادري ما العمل |
تم التواصل مع المراجعة وأفادت بأنها باستمرار تستخدم تطبيق صحتي وموقع الوزارة لحجز المواعيد إلا أن المواعيد المتوفرة في الآونة الأخير غير متوفرة لنفس اليوم ما يضطرها للحضور للمركز لحجز المواعيد. تم شرح آلية حجز المواعيد الكترونيا وإمكانية حجز مواعيد للفترة المسائية عن طريق الموقع بالاضافة لمركز الاتصالات.هذا ما لزم ولكم الشكر والتقدير |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-89971 | 2/5/2023 12:00:00 AM | 3/30/2023 9:39:05 AM | 2/5/2023 12:00:00 AM | |||||
4350 | منى السيد | 760809054 | 39997144 | monasmahdi@hotmail.com |
اريد تقديم تقرير لمدرسة ابنتي عن حالتها الصحية مصابة سكلر وقد سجلت في منصتكم الالكترونية ولماجد خدمة الحصول على تقرير طبي رغم كل المحاولات منذ ثلاثة ايام كيف لي ان احصل على تقريرطبي لها الكترونيا مع جزيل الشكر والتقدير |
تم التواصل مع المراجعة وأفادت بطلب طبيبة المركز عمل بعض التحاليل ومن ثم إصدار التقرير الطبي إلا أن المراجعة تفضل الحصول على التقرير بدون عمل التحاليل. كما بينت أنها تريد تقرير من مركز السلمانية الطبي.تم الطلب من المراجعة بالتواصل مع علاقات المرضى في السلمانية أو مع سكرتيرة القسم الذي تم غدخال الطفلة فيه لاصدار التقرير.وفيما يخص المركز فقد تم شرح آلية اصدار التقرير من قبل الطبيب المعالج بالاضافة لاطلاعها على وجود عيادة خاصة بالسكلر والخدمات التي تقدمها العيادة. أفادت بأنها ستأتي لعمل التحاليل وإكمال الاجراءات لاستلام التقرير والتحويل على عيادة السكلر.كما أبدت ثناءها على المركز والموظفين والخدمات المقدمة معبرة بأنه أفضل مركز صحي تعاملت معه.تم شكرها على اطرائها مع بيان أن طموحنا هو تقديم خدمات متميزة للمراجعين ونحن سعداء بمعرفة رضى وسعادة المراجعين عن الخدمات المقدمة. |
KHC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-18891 | 2/5/2023 12:00:00 AM | 3/30/2023 9:48:49 AM | 2/5/2023 12:00:00 AM | ||||||
4351 | Zahra Abdullah | 09073804 | 34433234 | zahra63hasan@gmail.com | يوجد تحت سجلاتنا موظفات اجانب وهم ليسوا ضمن فئة الخدم ومن في حكمهم لا بل مؤمن عليهم
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تم التواصل مع المراجعة (ابنها) والرد على استفساره وإمكانية التوجه للمراكز الصحية للأجانب الخاضعين للتأمين ضمن هيئة تنظيم المهن. |
KHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-95948 | 2/7/2023 12:00:00 AM | 3/30/2023 9:54:22 AM | 2/7/2023 12:00:00 AM | ||||||
4352 | اسيا علي | 33335779 | عدم القدرة على حجز مواعيد الكترونية للمركز مع وجود بطاقة استثنائية لتحويل العلاج على المركز. |
تم التواصل مع المراجعة وربط اسم المركز بمعلومات التسجيل في نظام آي صحة وارشاد المراجعة للتواصل للاستفسارات الأخرى |
KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-93936 | 2/13/2023 12:00:00 AM | 3/30/2023 10:01:14 AM | 2/13/2023 12:00:00 AM | |||||||
4353 | Shaikha Yaqoobi | 950503304 | 39308197 | by.ask24@outlook.com | السلام عليكم بغيت استفسر عن موعد الطفل قبل المدرسه المتعارف عليه لان في فحوصات وتطعم
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تم التواصل مع المراجعة وبيان آلية تسجيل مواعيد فحص ما قبل المدرسة وتوجيهها لتسجيل موعد بعد اكمال طفلها الست سنوات من العمر. |
KHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-25133 | 2/16/2023 12:00:00 AM | 3/30/2023 10:06:29 AM | 2/16/2023 12:00:00 AM | ||||||
4354 | Husam almohamed | 950913537 | 36216016 | almrfawys20@gmail.com | صباح الخير .. منذ الساعه سادسة صباحا حاولت عدة مرات بتسجيل موعد اونلاين في مستشفى الكويت الصحي (( للفترة المسائية )) ولكن يوجد مشكلة في الموقع لا تدخلني الى صفحة اختيار وقت الموعد |
صباح الخير، تم الاتصال بالمراجع لكن الهاتف مغلق،
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KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-05922 | 2/23/2023 12:00:00 AM | 3/30/2023 10:14:48 AM | 2/27/2023 12:00:00 AM | |||||
4355 | Abbas Hasan | 820203122 | 39648228 | abufadhil@hotmail.com | تحية طيبة وبعد للتو خرجت من مركز الكويت الصحي 2:30 ظهرا بدون علاج لي ولعائلتي والسبب انتهاء المواعيد وهذه المشكلة متكررة كل يوم في المركز المذكور اذا كنت مريض يجب ان تمرض قبل يومين فلو كنت مريض يوم الاحد لا تجد موعد عبر صحتي ليوم الاثنين ان الضغط الشديد على المركز يرجى دارسته والعمل على حل هذا الموضوع فكم من مخطط سكني جديد في المنطقة تم تفعيله وكم من مشروع اسكاني جديد تم انشاءة فالكثافة السكانية على المركز تضاعفت فيرجى فتحه مدار الساعة أو يومي الجمعة والسبت او زيادة عدد الاطباء فهناك غرف بدون اطباء في الفترة المسائية. الى ان يتم الانتهاء من التوسعه الحالية للمركز. شاكرين ومقدرين تفهمكم وحرصكم لتقديم رعاية صحية متكاملة للمواطنين. |
· تم التواصل مع المراجع وأفاد بتميز موظفي المركز والخدمات المقدمة إلا أن المشكلة التي تواجهه أكثر من مرة هي نفاد المواعيد باكرا حتى في تطبيق صحتي.· كما أفاد أنه حضر للمركز أكثر من مرة كحالة طارئة وتم تقديم الخدمة له إلا أنه يعاني من قلة ونفاد المواعيد في الأيام الأخرى.· تم توضيح طرق وقنوات حجز المواعيد التي من ضمنها الحضور للمركز أو حجز مواعيد مسبقة عن طريق تطبيق صحتي أو موقع وزارة الصحة أو الاتصال بالرقم المجاني لمركز الاتصالات 80007000.· تم شكره مع التأكيد على أخذ طلبه بعين الاعتبار |
KHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-40577 | 2/27/2023 12:00:00 AM | 3/30/2023 10:24:47 AM | 3/1/2023 12:00:00 AM | |||||
4356 | احمد عياش | 750307005 | 36773755 | a.ayyash.75@gmail.com | السلام عليكم ورحمة الله وبركاته تم رفع بلاغين سابقين رقم 1925518964 بتاريخ 06/01/2019، 2226312726 بتاريخ 18/12/2022 بخصوص نقل ملفات العلاج لأهالي مجمع 1016 بمدينة حمد من مركز الكويت الصحي إلى مركز مدينة حمد الصحي، وذلك لقرب مركز مدينة حمد الصحي لهم وسهولة الإنتقال له لتلقي العلاج اللازم، خصوصاً لكبار السن والنساء مع عدم توفر وسائل النقل لهم فمن الممكن الذهاب للمركز مشياً على الأقدام إن لزم. بالإضافة أن الملفات الصحية أصبحت الآن إلكترونية ومع بطاقة صحتي ستصبح العملية أسهل. لذلك نتمنى المساعدة في نقلهم بشكل لمركز مدينة حمد الصحي خصوصاً أن هذا المجمع يتبع الدائرة الثامنة الشمالية مجمعات (1016 - 1203 1204 - 1206 ) وهي تتعالج في المركز المطلوب. تم إستلام رد من الجهة المختصة بوزارة الصحة للطلب السابق بالنظر بالموضوع، ولكن بعد مرور 3 سنوات تقريباً لم يتم النظر في الأمر ولا نعلم الرد النهائي للشكوى. شاكرين لكم جهودكم وحسن تعاونكم وكلنا أمل بأن يحضى طلبنا لموافقتكم الكريمة. |
السلام عليكم،
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KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-39915 | 3/8/2023 12:00:00 AM | 3/30/2023 10:35:02 AM | 3/9/2023 12:00:00 AM | |||||
4357 | Fatema Ali | 890405751 | 39977221 | fatima.omhani@gmail.com | تغير المركز الصحي في تطبيق صحتي .. لي قرابه ٤ سنوات اسكن في المالكية واراجع على مركز
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تم التواصل مع المراجعة وفك ربط معلومات طبيب العائلة في مركز جدحفص لجميع أفراد العائلة وحل المشكلة. |
KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-83109 | 3/14/2023 12:00:00 AM | 3/30/2023 10:40:38 AM | 3/14/2023 12:00:00 AM | |||||
4358 | Husain Alsulaiman | 880209887 | 33995679 | yaldoooz@gmail.com | طلبت تحويل الخدمات الصحية لي ولعائلتي ( زوجتي وابنتي من مركز حمد كانو الصحي الى مركز الكويت الصحي وذلك بسبب اقامتي الحالية مضطراً في بيت الوالد الكائن في منطقة اللوزي لرعاية والدي ووالدتي الكبار في السن ولعدم وجود من يرعاهم غيري انا وزوجتي ، الا أن طلبي قوبل بالرفض بحجة أن والداي لا يعانون من أمراض مزمنة مع العلم أن مركزي الصحي هو مركز حمد كانو الا أن ذلك يسبب لي مشقة بالغة ويمنعني من متابعة تطعيمات طفلتي وعلاج زوجتي بحكم المسافة بين المركز التابع لعنواني (حمد) كانو) ومقر اقامتي الفعلي في اللوزي لذلك أرجو ايجاد حل في نقل علاجي وأسرتي من مركز حمد كانو الى مركز الكويت الصحي ولكم جزيل الشكر |
تمت مناقشة الطلب والتواصل مع المراجع مسبقا لعدم امكانية قبول الطلب حيث أن الوالدين لا يحتاجون لرعاية صحية وعمل المراجع في منطقة مدينة عيسى مع وضع المركز في عدد المراجعين وحجم المنطقة التي يخدمها لذلك تم الاعتذار اليه لعدم قبول الطلب |
KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-03-62960 | 3/15/2023 12:00:00 AM | 3/30/2023 10:45:04 AM | 3/16/2023 12:00:00 AM | |||||
4359 | Yousif mohd | 500117683 | 39462639 | نعلم ان التصرفات الفردية لموظفي المراكز الصحية لا تعكس سوى نفوسهم المريضه والا بماذا نفسر استخراج رسالة تحويل من مركز الحد إلى مستشفى الملك حمد لإحدى المواطنات أربعة أيام بين غدو ورواح كل يلقي بإصدار التحويل على الغير.وفي الجعبة الكثير. |
مساء الخير
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BKH | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-69800 | 3/30/2023 12:00:00 AM | 3/30/2023 1:32:22 PM | 3/30/2023 12:00:00 AM | ||||||
4360 | Maryam | 870101838 | 97333257555 | لسلام عليكم .. بخصوص حجز مواعيد المراكز اونلاين عبر الموقع او برنامج صحتي .. بعد اخذ الموعد والوقت المطلوب يتم التأكيد على بيانات التواصل في حال تغيير الموعد .. الا انه اكثر من مرة يتم تغيير الدكتور ووقت الموعد دون اي اشعار .. وهذه مشكله خصوصًا عند اخذ موعد لعمل تحاليل تتطلب صيام مدة محددة لاتزيد عنها كتحليل السكر ، فالشخص يلتزم بالوقت ويبدأ الصيام لعمل التحاليل الا انه يتفاجأ بتغيير وقت الموعد والدكتور قبل ان يذهب للمركز! فهذا الموضوع يتكرر كثيراً في مركز بنك البحرين والكويت في الحد ..فأنا حجزت موعد مع دكتورة وفي وقت معين وتفاجأت بتغييرها الى دكتور وتم تأخير الوقت !! فهل هذا معقول !! |
تم التواصل مع المريض وإبلاغه انه يتم تغير المواعيد احينا بسبب ان الطبيب يكون في اجازة مرضيه او إستإذان طارئ في نفس اليوم ولا يتمكن لنا إبلاغ المرضى مسبقاً بتغير الطبيب. وسوف يتم إبلاغ قسم السجلات بتواصل مع المرضى في حال تغير موعدهم مع الطبيب. |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-70409 | 3/30/2023 12:00:00 AM | 3/30/2023 1:50:06 PM | 3/30/2023 12:00:00 AM | ||||||
4361 | Mohamed Alkhaja | 33153781 | عندي شكوى على سوء التصنيف و التنظيم في مستشفى بنك البحرين و الكويت في منطقة الحد حيث اني دخلت المستشفى الساعة ١١:٢٠ مساءا حيث كانت اعراضي صداع غثيان و تضبيب في الرؤية و ارتفاع الضغط و ارتفاع في درجة الحرارة و تم تصنيفي برقم ٤ حيث أخبرني موضف الاستقبال ان سوف يتم مناداتي خلال نصف ساعة أو ساعة في غرفة ١٠ حيث جلست انتظر حوالي الساعتين في قاعة الانتظار دون أن يتم مناداتي جميع الجالسين في القاعة دخلو من بعدي و تم مناداتهم قبلي و لاحظت ان الأطباء ينادون عشرات الأسماء لأشخاص غير موجودين في المستشفى ولا احد يتحرك من قاعة الانتظار عند النداء عندما تعبت من الانتظار ذهبت إلى باب الغرفة للتأكد اذا يوجد طبيب و كانت فارغة انتظرت عند الباب و اخبرت الدكتورة عن التأخير بما حصل أخبرتني انه التصنيف و المواعيد حتى الساعة ٦ ادخلتني الدكتورة لمشاهدة المواعيد حيث كان موعدي الساعة الرابعة و النصف عند وصولي المستشفى كان فارغ ف بأي ذنب يتأخر موعدي بسبب مرضى وهميين و التصنيف الخاطئ او نظام التصنيف الفاشل يرجى إعادة تدريب الطاقم على التصنيف للمزيد من التفاصيل يرجى الاتصال الف حرف لا تكفي للشكوى |
مساء الخير
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BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-03-74935 | 3/29/2023 12:00:00 AM | 3/30/2023 2:05:31 PM | 3/30/2023 12:00:00 AM | |||||||
4362 | خلود مسلم | 34563346 | قسم التسجيل الموظفة لم تقم بأرشادنا الي العيادة الصحيحة للطبيب و اسلوبها كان غير لائق |
تم الاتصال بالمراجعة و الاعتذار منها على هذا الخطا و تم كذلك تبيه الموظفة بضرورة حسن التعامل مع المترددين للمركزالصحي |
BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-04-37954 | 3/23/2023 12:00:00 AM | 4/2/2023 1:20:06 PM | 3/26/2023 12:00:00 AM | |||||||
4363 | منال العلوي | 338830836 | رسالة شكر لعيادة رقم 5 فنيات الاسنان ليلى و ايمان |
تم الاتصال بالمراجعة و شكرها على هذه الرسالة و تم ايصال الشكر ايضا للموظفات و تم تحفيزهم للأستمرار على هذا المستوى |
BKH | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-04-28772 | 3/8/2023 12:00:00 AM | 5/11/2023 11:03:30 AM | 3/8/2023 12:00:00 AM | ||||||||
4364 | منال العلوي | 33880836 | شكر للموظفة انفال بقسم الصيدلية |
تم الاتصال بالمراجعة و شكرها على هذه الرسالة و تم ايصال الشكر ايضا للموظفات و تم تحفيزهم للأستمرار على هذا المستوى |
BKH | Administrative | Appreciation | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-04-40961 | 3/8/2023 12:00:00 AM | 4/2/2023 1:25:29 PM | 3/8/2023 12:00:00 AM | ||||||||
4365 | ريان سمير | 830179755 | 33283242 | rayan_sameer@hotmail.com | عند محاولة حجز موعد طبي للرقم السكاني 910544379 يتم عرض تفاصيل مركز محمد جاسم
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تم الاتصال بالمراجع بعد تحديث البيانات الشخصية للمراجع وأفاد بحل المشكلة وتم الطلب منه بمراجعة المركز في حال وجود اي مشاكل اخرى |
KHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-04-86635 | 3/30/2023 12:00:00 AM | 4/2/2023 1:54:34 PM | 4/2/2023 12:00:00 AM | ||||||
4366 | رملة مرهون | 851004580 | 33419797 | سلام عليكم بخصص توفير اشرطه لقياس السكر منتهي في مركز الكويت الصحي لمتى ؟؟ وشلون ننتظر الى اسبوع الجاي واحنا حاليا ما عندنا غير !!!!! وقلنا لهم عطونا ابر الفحص قالوا ما يصيرنعطيكم بدون الاشرطه ابر الفحص اللى يعطونا اياهم يتألم منهم طفلي !!! |
خصوص الموضوع أعلاه، المراجعة رملة مرهون حضرت لاستلام أشرطة السكر و لكن الأشرطة غير متوفرة .
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KHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-04-86940 | 1/2/2023 12:00:00 AM | 4/9/2023 12:50:31 PM | 1/3/2023 12:00:00 AM | ||||||
4367 | مروة عبدالله | 900906723 | 37773305 | marwa.ahmed.ak@gmail.com | بنتي مصابه بالسكر النوع الاول والمركز الكويتي يوجد لديهم اشرطة قياس السكر منتهي التاريخ وبنتي عمرها ٦ سنوات يعني لازم اجيك سكرها بالدم اهيه طفله ماتحس بشعور الارتفاع والهبوط والمفروض قبل كل وجبه نجيك السكر وبعد الوجبه هل يعقل لا يوجد اشرطه قياس السكر من يتحمل المسؤليه اذابنتي صار فيها شي !!!!!!! |
بخصوص الموضوع أعلاه، المراجعة ون حضرت لاستلام أشرطة السكر و لكن الأشرطة غير متوفرة بتاريخ 2 يناير .الاجراء الدي أتخد: تم الاتصال بوالدة المريضة بتاريخ 10/1/2023 حيث أفادت بأنها استلمت اشرطة السكر |
KHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-04-92876 | 1/5/2023 12:00:00 AM | 4/2/2023 2:32:32 PM | 1/10/2023 12:00:00 AM | |||||
4368 | حسين الصددي | 850506220 | 38266445 | sadadi.7d@gmail.com | انا مريض حسين محمد احمل رقم شخصي 850506220مريض سكلر ، انهو في يوم الاربعاء الموافق ١/٣/٢٠٢٣ في تمام الساعه ٢:٣٠ مساء قمت بتسجيل في المركز الكويت الصحي وقمت بالتسجيل على دكتوره اسمها ميعاد للعلم انا في حاله طارئ نظراً لحالتي المرضيه ولما قمت بالدخول عليها قامت بتجاهلي وكانت تتحدث بهاتفها الخاص ونتظرت تقريباً ٤٠ دقيقهة وكان هناك قبلي حالتين ينتظرون ولم تدخل أحدا منهم ولم تستدعيني وخرجت دون علاج |
السلام عليكم و رحمة الله و بركاته,تم الاتصال بالعميل في يومين متاتليين و على اربع فترات مختلفة ولم برد على المكالماتيوم الثلاثاء 7-3-2023 الساعة 7:46 صباحا , 1:18 مساءا و 2:16 مساءاو يوم الاربعاء 8-3-2023 الساعة 11:23 صباحا |
KHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-04-59727 | 3/6/2023 12:00:00 AM | 4/2/2023 2:39:52 PM | 3/7/2023 12:00:00 AM | |||||
4369 | WAFA MUSTAFA | 97336761818 | wafa.bh1982@gmail.com |
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MKHHC | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-04-95989 | 3/16/2023 12:00:00 AM | 4/18/2023 12:29:43 PM | 3/19/2023 12:00:00 AM | ||||||
4370 | jamal alkalaf | 33363699 |
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MKHHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-04-58328 | 3/2/2023 12:00:00 AM | 4/3/2023 9:25:03 AM | 3/6/2023 12:00:00 AM | ||||||||
4371 | mohamed alkhaja | 36789888 |
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MKHHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-04-90336 | 3/2/2023 12:00:00 AM | 4/3/2023 9:31:00 AM | 3/7/2023 12:00:00 AM | |||||||
4372 | REEM BUTAIBA | 33355557 |
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MKHHC | Administrative | Suggestion | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-04-88629 | 2/26/2023 12:00:00 AM | 4/3/2023 9:34:20 AM | 2/28/2023 12:00:00 AM | ||||||||
4373 | AHMED AL JIBRIL | 36537702 |
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MKHHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10210 | 10210 | 23-04-46540 | 1/5/2023 12:00:00 AM | 4/3/2023 9:36:37 AM | 1/24/2023 12:00:00 AM | ||||||||
4374 | EMAN MOHAMED | 39365333 |
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MKHHC | Administrative | Enquiry | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10210 | 10210 | 23-04-97110 | 12/24/2022 12:00:00 AM | 4/3/2023 9:39:02 AM | 1/11/2023 12:00:00 AM | ||||||||
4375 | MAITHAM Shkuralla | 36191588 | السلام عليكم رحت مستشفى الأنجنير الصحي دشيت على دكتور عقب دكتور قال لي روح تمريض عقب تمريض ما شفت دكتور خلص دوامه و مشى هاي أسلوب دكاترة همهم بس يخلصون وقت دوام |
تم التواصل مع صاحب الشكوي من قبل رئيسة الاطباء و قد افاد انه قام بمسح الشكوي بعد كتابتها و تم حل الموضوع مع الطبيب المعني |
YAE | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-04-78315 | 3/29/2023 12:00:00 AM | 4/4/2023 9:55:04 AM | 4/3/2023 12:00:00 AM | |||||||
4376 | Aysar Althnayyan | 930510950 | 33507112 | prns321@gmail.com | سلام عليكم اليوم موظفه تشتغل في مركز صحي المحرق الشمالي زوجتي بتاخذ موعد حق بنتي حق تطعيم الموظفه رجعته لراعيه بعذر انه مافي طلب في السستم وراحت زوجتي حق الرعايه وقالو له ان الطلب موجود في الستتم رجعت زوجتي حق موظفه الاستقبال قالت له الرعايه يقولون الطلب موجود في السستم الموظفه قعدت تصارخ عليه جدام الناس واحرجته وقعدت تصارخ بصوت عالي الي خله الناس الموجوده تنتبه واخر شي الموظفه قالت حق زوجتي قلة ادب!!! وزوجتي ماردت ولا بكلمه راحت حق موظفه ثانيه كانت شاهده على الموضوع قالتله بس تاكديلي من السستم ردت الموظفه تقول روحي اخذي رقم يعني حتى الموظفه الثانيه اسلوبه اسلوب انتقام واحراج ماكان له داعي الاصراخ من الموظفه الاوله وماكان داعي من الموظفه الثانيه انه ترد زوجتي وتاخذ رقم وتنطر وفيده طفله رضيعه عشان بس تاخذ موعد |
حضر مقدم الشكوى وزوجته الى المركز وتمت متابعة الشكوى وسيتم الاجتماع بالموظفتين والتنبيه بحسن معاملة المرضى |
MHC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-04-41156 | 4/3/2023 12:00:00 AM | 4/4/2023 10:36:51 AM | 4/4/2023 12:00:00 AM | |||||
4377 | سلوى يوسف | 600046176 | 66686665 | مواعيد فحص النساء وايد متأخرة مواعيدكم |
تم التأكد من مواعيد فحص النساء حيث كانت فترة الانتظار 3 شهور وتم التأكد من الطبيبة المسئولة حيث أن عدد المواعيد قليل وتم تعديل المواعيد وفتح المواعيد لأخذ عدد أكبر من المرضى تم التواصل مع المريضة وإعطائها موعد قريب |
MHC | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-04-77361 | 4/4/2023 12:00:00 AM | 4/4/2023 10:49:25 AM | 4/4/2023 12:00:00 AM | ||||||
4378 | موسى جعفر | 810802422 | 33343770 | السلام عليكم مشكلتنا مع مركز دوار 17 الصحي دائما ما فيه مواعيد واغلب الاوقات ات نروح مركز السلمانية الطبي او مستشفى خاص |
تم التواصل مع المراجع وشرح له القنوات المتوفرة لاخذ المواعيد لتسهيل عملية الحجز، وانه في الحلات المستعجلة يتم اعطاء المراجع موعد قريب، ابدى المراجع تفهمه للموضوع ولكنه اقترح ان يتم فتح مركز الكويت 24 ساعة لكي يقل الضغط على المركز ويكون المركز اقرب لمنطقت سكنهم الحالية. من جهتنا وضحنا له اننا دائما نرفع المقترحات للجهات المختصة للبث فيها. تم شكرنا من قبل المراجع |
MJK | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-04-80482 | 4/3/2023 12:00:00 AM | 4/4/2023 1:28:32 PM | 4/4/2023 12:00:00 AM | ||||||
4379 | منى حسن عيسى | لا يوجد | 39761666 | نرجو توفير كاسات للماء وللضرورة من العام واحنا نطالب بذلك ولكم الشكر |
تم الاتصال بمقدمة الطلب واعلامها بان الموضوع في المتابعة بين الوزارة والشركة المسؤولة عن الكاسات وبانتظار حل المشكلة |
BHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-04-78067 | 3/7/2023 12:00:00 AM | 4/5/2023 9:29:25 AM | 3/8/2023 12:00:00 AM | |||||||
4380 | محمد يعقوب يوسف مرزوق | لا يوجد | 39443946 | في شهر رمضان والناس صيام متجمعين على باب المركز وباقي أقل من خمس دقائق على بداية الدوام إلا أن الحارس يمتنع من فتح الباب لدخول المرضى مع العلم أن بعض الموجودين حالة خاصة. |
تم الاتصال بمقدم الطلب واعلامه بان عملية دخول المرضى للمركز تقع على عاتق الحارس حيتما لا يكون قد وصل الطاقم الطبي وان اي ضرر قد يحصل سيحمل الحارس عاقبته ولحرصنا على سلامة المرضى وعدم وقوع أي أضرار مهما كانت فان من الواجب الالتزام بالتوقيت المخصص لفتح البوابة كما هو معمول به في مراكز الرعاية الصحية ألاولية. |
BHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-04-69733 | 3/27/2023 12:00:00 AM | 4/5/2023 9:35:13 AM | 3/30/2023 12:00:00 AM | |||||||
4381 | jaffar | لا يوجد | 33299930 | نقل قسم الصيدلة بجانب الاشعة وتوسعة قاعة الانتظار |
تم الاتصال بمقدم الاستفسار وشكره على المقترح وباننا سنقوم بعرض الطلب على الإدارة |
BHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 23-04-10819 | 3/30/2023 12:00:00 AM | 4/5/2023 9:55:54 AM | 3/30/2023 12:00:00 AM | |||||||
4382 | مريم محمد عيسى | لا يوجد | 39980440 | قسم الاسنان سابقا يتم اخذ موعد لفنيات الاسنان بدون الدخول على دكتور الاسنان والان تغير الوضع نسيت موعدي ولمن طلبت تجديد للموعد طلبو مني الدخول على الطبيب لتحويلي لفنيات الاسنان مع بسبب ضياغ الوقت. |
تم التواصل مع المراجعة وتم شرح نظام التسجيل وقد أبدت تفهّمها. |
BHC | Administrative | Enquiry | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 23-04-15117 | 3/13/2023 12:00:00 AM | 4/5/2023 12:24:20 PM | 4/5/2023 12:00:00 AM | |||||||
4383 | هشام | لا يوجد | 39209021 | زيادة عدد الافراد في الصيدلية لسرعة استلام الادوية |
تم التواصل مع مقدم المقترح من قبل مسؤول قسم الصيدلية |
BHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 23-04-05480 | 3/2/2023 12:00:00 AM | 8/17/2023 11:11:55 AM | 8/17/2023 12:00:00 AM | |||||||
4384 | ابراهيم محمد رضا | لا يوجد | 34067347 | خدمة مدفوعة من قبل ولكن غاية في السوء استلام ادويتي مصروف يوم 9 من كل شهر ورفضت موظفة الصيدلية اعطاء الدواء |
تم التواصل مع صاحب الشكوى من قبل مسؤول قسم الصيدلية |
BHC | Administrative | Complaint | Service Quality | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 23-04-35698 | 3/9/2023 12:00:00 AM | 8/17/2023 11:11:04 AM | 8/17/2023 12:00:00 AM | ||||||
4385 | لا يوجد | لا يوجد | لا يوجد | no@email |
الرجاء زيادة عدد الموظفين في الفترة المسائية.
نقص في الفترة المسائية و موظف واحد غير كافي و يسبب ازدحام.
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يوجد موظف واحد أيام الاثنين و الثلاثاء و الأربعاء بسبب نقص عدد الموظفين في القسم. |
BQC | Administrative | Suggestion | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 23-04-08957 | 3/26/2023 12:00:00 AM | 4/5/2023 2:57:22 PM | 3/26/2023 12:00:00 AM | ||||||
4386 | علي عباس | لا يوجد | 39012841 | no@email | في المختبر كاونتر رقم 1 طلبت أخذ عينة و لتسليم العينة طلبت (الموظفة) مرة أخرى أخذ رقم و الانتظار حيث أنه كان يجب وضع الملصق على العينة و تليمها و اختصار الوقت. |
تم الرد حيث انه تككرت الشكوى في تواصل و تم الرد على المراجع حيث انه يمنع على الموظف طباعة ليبل قبل استلام العينة. |
BQC | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 23-04-55266 | 2/19/2023 12:00:00 AM | 4/5/2023 3:12:32 PM | 2/19/2023 12:00:00 AM | |||||
4387 | بدر جمعة علي العويناتي | لا يوجد | 33743351 | no@email | نحن اهالي البلاد القديم و المناطق المسجلة للعلاج في مركز البلاد القديم الصحي نعاني من عدم وجود طبيب من الرجال حيث لا يخفى عليكم انه في حالة وجود امراض خاصة في أماكن حساسة و بسبب الحياء نلجأ للعلاج خارج المركز. |
تم الاتصال بالمريض للاستفسار عن الشكوى. في البداية شكر المريض في جميع خدمات المركز الصحي و المسكلة الوحيدة هي عدم توفر طبيب (رجل) في المركز و خجل المرضى في بعض الحالات من الطبيبات. تم الشرح للمريض أنه في حالة الحاجة فإن الطبيبة لا تتوانى عن علاج أي مريض سواء رجل أو امرأة حسب الإمكانيات الموجودة و تحويل المريض للأقسام المختلفة عند الحاجة. كما تم رفع الموضوع و إرسال الشكوى إلى الجاهات المعنية. هذا ما لزم للتوضيح. |
BQC | Administrative | Complaint | Workforce Shortage | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 23-04-19724 | 2/20/2023 12:00:00 AM | 4/5/2023 3:29:08 PM | 2/21/2023 12:00:00 AM | |||||
4388 | حبيب الكشي | لا يوجد | 36052204 | no@email | نعاني على مدى كم سنة من عدم وجود دكتور رجل و هذه مشكلة كبيرة جداً حيث نحتاج أحياناً للعلاج في مواضع خاصة. |
تم الاتصال بالمريض، في البداية شكر المريض جهود جميع طبيبات المركز و جميع العاملين فيه على الخدمات المقدمة و اوضح ان المشكلة الوحيدة هي عدم وجود طبيب رجل في المركز لبعض الحالات الخاصة للرجال، تم شرح ظروف العمل للمريض و رفع الموضوع للجهات المعنية للنظر في المشكلة. هذا ما لزم للتوضيح. |
BQC | Administrative | Complaint | Workforce Shortage | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 23-04-56446 | 3/9/2023 12:00:00 AM | 4/5/2023 3:49:17 PM | 3/12/2023 12:00:00 AM | |||||
4389 | زينب كاظم | 880804955 | 32207333 | no@email | سلام عليكم رحمة الله وبركاته حابه اشتكي على مركز البلاد القديم صحي بخصوص المواعيد و قسم المختبر مافي اي التزام بمواعيد برنامج صحتي اخذت موعد في برنامج 8:15 مع اي طبيب فظهر الي نفس صوره مرفقه وصلت قبل موعد ب ربع ساعه انتظرت نص ساعه دكتوره مو موجوده كلما اروح قسم تسجيل يقولون لي انتظري عندها شوي شغل صارت ساعه 8:48 قلت لهم مايصير انتظر دخلوني على اي دكتور محتاجه تقارير دم وعندي موعد لمستشفى ثاني خاص قالو لي في بدايه مايصير لان فل مواعيد بعدين اكتشو ان دكتوره اساسا مالها مواعيد بس ظهر لي في نظام صحتي موعد وشكوى ثانيه ضد مختبر مسويه فحوصات من تاريخ ١٩ ظهر عندهم تحليل موب موجود متوفر في سلمانيه موب مفروض يتصلون في مريض يخبروني ان تحليل مو موجود روحي سلمانيه مو اول مره هذه حركه يسونها اخر مره مسويه ٣ فحوصات للخروج وطلع ماعندهم تحليل غير متوفر ، ليش يخلون مريض ينتظر نتيجه اسبوع بدون اتصال اذا غير متوفر روحي سلمانيه يعني الحين موعدي يوم ونتائج دم ناقصه !؟ شنو استفدت دكتور من جديد يأجل موعدي اتمنى نظر في موضوع |
للتوضيح فالشكوى ذات شقين، الشق الأول متعلق بالمواعيد، أما الشق الثاني فيختص بقسم المختبر. فيما يتعلق بالمواعيد، تبين أنه تم تقفيل المواعيد على الطبيبة المعنية مسبقاً لكن تم تسجيل الموعد من تطبيق صحتي، و قد تكررت بعض المشاكل المشابهة مع مواعيد تطبيق صحتي حيث يتم تسجيل موعد على أوقات أو عيادات مغلقة في نظام آي صحة و تم رفع تقرير بالمشكلة لقسم السجلات الصحية. و حدث فعلاً أن راجعت المريضة قسم السجلات الصحية و لم تنتبه الموظفة أن الطبيبة التي تنتظر عندها المريضة تم تقفيل مواعيدها و تحويل مرضاها. لاحقاً تحققت الموظفة من الموضوع و تبين أن الموعد لا يزال مسجلاً على نفس العيادة فتم تحويلها لطبيبة أخرى و تم معاينتها بسرعة. وقد تم التواصل مع المراجعة لتوضيح ما حدث و الاعتذار عن التاخير الذي حصل لها، كما تم التأكيد على المنسقين بالتدقيق في المواعيد لتلافي تكرار المشكلة و الانتباه لمشكلة المريض منذ البداية حتى لا يتكرر رجوعه للقسم لنفس المشكلة عدة مرات. أما الشق الثاني المتعلق بالمختبر فتم تحويله لمسئولة المختبر و تواصلت مع المراجعة و ذكرت ما يلي: تم التواصل بالاتصال مع المراجعة المذكورة اما بخصوص التحليل الغير متوفر من جهتنا فهناك طلب مرفوع من ادارة المختبر بخصوص المادة و هذا ما يثبت (مرفق نسخة من ايميل من السيدة بتول العلوي رئيس المختبرات بمراكز الرعاية الصحية الأولية بخصوص عدم توافر المواد: Trace element tube, Fecal occult blood). وهناك تحليل اخر متعلق بالسلامانية كميته محدودة للحلات الحرجة ولم يصلنا اي ايميل رسمي بذلك لذلك قمنا باجراء عملية سحب الدم تفهمت المراجعة الجزئية المذكورة ضد المختبر ونسعى لتقديم الافضل دائما
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BQC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-04-46080 | 3/23/2023 12:00:00 AM | 4/5/2023 3:56:42 PM | 3/28/2023 12:00:00 AM | |||||
4390 | عائشة الغتم | 34447102 | لقد تم تغيير عنواني و عنوان اطفالي في البطاقة الذكيه , لماذا لم يتم تحويل المركز الصحي الى الذي قريب مننا و ما زال على مركز الحد في برنامج وزارة الصحه للمواعيد؟ ارجو الافاده لان لا يمكنني التواصل عبر العهاتف مع وزارتكم |
السلام عليكم تم الاتصال بالعميلة و تم تحديث بياناتها عبر برنامج آي صحه و يمكنها الان حجزموعد على المركز التابع لها عبر تطبيق صحتي او موقع وزارة الصحه |
BKH | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-04-09821 | 4/6/2023 12:00:00 AM | 4/6/2023 1:26:44 PM | 4/6/2023 12:00:00 AM | ||||||||
4391 | هدى مخلوق | 900906812 | 36561606 | huda.makhlooq@gmail.com | مركز الكويت الصحي يوم الثلاثاء الموافق ۲۸ / ۲ / ۲۰۲۳م غرفة رقم ۹ الساعة ٩ و ٢٣ دقيقة صباحا دكتورة أمل عباس ذهبت إلى موعدي في المستشفى وأخبرت الطبيبة بأنني أعاني من ألم قوي في البطن بسبب الدورة الشهرية حيث أني لم أستطع النوم طوال الليل بسبب الألم وبذلك لم أستطع الذهاب للعمل في ذلك اليوم .. فقالت لي أن ذلك ليس بعذر كاف ورفضت إعطائي إجازة مرضية واكتفت بإعطائي ورقة حضور تثبت حضوري للمستشفى قلت لها لو كنت أستطيع الذهاب لذهبت ، لكني بالكاد أستطيع الوقوف وأن ورقة الحضور غير مقبولة أساسا لدى جهة العمل ولكنها أصرت وقالت تلك ليست مشكلتي ولا مشكلتك بل مشكلة وزارتكم لماذا لا تقبل ورقة الحضور للعلم أني أذهب دائما للمركز خلال أول يوم من الدورة الشهرية لأخذ إجازة مرضية ولم أواجه مشكلة أبدا سابقا مع أي طبيبة ، فكيف لها أن تقول (هذا) مو عذر ) ! أخبرتها أيضا بأني لو لم أحصل على العذر فسوف يتم استقطاع راتبي في ذلك اليوم واحتسابه يوم بدون راتب ولم تكترث بذلك وبقت مصرة أسلوب الطبيبة سيء جدا وبالإضافة إلى ذلك كانت تجلس معاها طبيبة متدربة ، فهل هذه أخلاق طبيبة تقوم بتدريب وتمرير أسلوب سيء للمتدربين الجدد
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السلام عليكم و رحمة الله و بركاته,0203 في الساعة 33:31 و تم -3- تمت مراجعة الحالة مع الطبيبة المذكور و من بعد ذلك تم الاتصال بالعميل يوم الثلاثاء الموافق 7 التوضيح لها بأن قرار استحقاق الاجازه المرضية تتم بعد المعاينة والكشف من قبل الطبيب المعالج و الطبيب له الحق في رفض اصدار الاجازة المرضية في حال عدم وجود مانع طبي لمزاولة العمل , فبعد المعاينة من قبل الطبيبة قررت باعطاء المريضة لشهادة الحضور فقط و بعد النقاش مع المريضة ا عن عدم استحقاقها للاجازة المرضية في ذلك اليوم و بأن هذه رابع اجا زة مرضية تصدرخالال شهر, اعتقدت الطبيبة بان المانع من مزاولة العمل هو قرار اداري من قبل جهة العمل لرفضهم شهادة الحضور و اعتمادهم الاجا زات المرضية فقط, فطلبت من المريضة مناقشة الامر مع جهه العمل ووافقت المريضة ولكن رجعت بعد ساعة لتخبر الطبيبة بان شهادة الحضور لا تحل مكان الاجازة المرضية و لا يمكنها العودة للعمل , وبعد دقائق من مغادرة المريضة قامت الطبيبة بالبحث عنها في قاعة الانتظار لمراجعة قرار استحقاقها للاجازة المرضية و لعدم تعرضها للمسائلة من قبل جهة العمل ولكن المريضة كانت قد غادرت المركز الصحي. و في نهاية الأمر تم شرح ماسبق للمريضة و التأكيد بوجود ضوابط لاصدار الاجازات المرضية و مع ذلك الطبيب يقوم بمراعاة كل الجوانب الطبية والانسانية. |
KHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-04-72219 | 3/6/2023 12:00:00 AM | 4/9/2023 1:00:01 PM | 3/7/2023 12:00:00 AM | |||||
4392 | علي محمد احمد | 36496261 | السادة الافاضل/ مراكز الرعاية الأولية المحترمونتلقينا اتصال هاتفي قبل قليل من احد المواطنين يشكو قسم الاسنان بمركز الكويت الصحي حيث ذهب اليوم في الصباح الباكر مصطحبا معه زوجته المريضة والتي تعاني من الم شديد في الاسنان الى المركز المذكور ووقف منتظرا حتى فتحت البوابة في تمام الساعة السابعة صباحا وعندما دخل على قسم الاسنان طالبا العلاج للطوارئ حصل على الرقم 27 للانتظار ، علما ان جميع الموجودين لا يتعدى عددهم ال 15 مراجع ن ولكن تفاجئ عندما اخبروه ان المواعيد خلصت وعليه الحضور في وقت آخر، وبناء عليه تقدم بهذه الشكوى ويطلب من الجهات المعنية التواصل معه باستعجال.ملاحظة:المواطن المشتكي / علي محمد احمد (الزوج) – رقم التواصل 36496261الزوجة المريضة: فاطمه محمد احمد - الرقم الشخصي 760204586تحياتيعبير الهلاليمكتب شكاوى المرضىتحويل - 6609 |
السلام عليكم، حضر المراجع أمس الثلاثاء لمكتب الإداري شاكيا من نفاد مواعيد الأسنان مع أن رقمه 27 ومبينا وجود تلاعب في حجز المواعيد حيث أنه سأل ما يقارب من العشرة مراجعين ممن يعرفهم فأجابوه بأنهم حضروا للعلاج العام حسب قوله. تم بيان آلية حجز مواعيد الأسنان ووجود مواعيد مسبقة عن طريق مركز الاتصالات وقد تم التأكد من المنسسقين الذين أكدوا على إعطاء موعد واحد فقط لكل رقم ولم يعط أحد من خارج نطاق المرضى أي مواعد للأسنان مثل الموظفين. وللعلم يوجد 18 موعد أسنان في المركز بمعدل 6 مواعيد لكل غرفة (3 غرف) وكان قبله 26 مراجع وكما هو معروف فإن مراجعي قسم الأسنان يتواجدون في الصباح الباكر وعليه فإن المراجعين الأوائل معظمهم لقسم الأسنان. تم توجيهه لقسم الأسنان لتقييم حالة المراجعة وعمل اللازم إلا أنه خرج من المكتب وهو مصر على وجود تلاعب في المواعيد. تم التواصل مع غرفة 1 وفادوا بأن المراجع ينتظر دوره للتقييم بعد المراجع الموجود في الغرفة وأبدوا استعدادهم للمساعدة قدر الإمكان. هذا ما لزم ولكم الشكر الجزيل |
KHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Other Channels | 10231 | 10231 | 23-04-47578 | 2/7/2023 12:00:00 AM | 4/9/2023 1:51:39 PM | 2/8/2023 12:00:00 AM | |||||||
4393 | خيرية حسين | 610023810 | 33998822 | Khairiya.murad@gmail.com | بالنسبة لمركز الكويت الصحي عدم توفر بعض ادوية السكر والسعال حيث طلبت من الدكتورة كتابة الوصفة لأشتريها من الصيدلية على نفقتي. وكذلك بالنسبة لفحوصات الدم الخاصة بمتطلبات صندوق التقاعد للمرة الثانية وبعد صيام ۱۲ ساعة وانتظار دوري للفحص في مركز الكويت يتبين عدم توفر الفحص الدم المطلوب |
تم الاتصال مرتين للمريضة ولكن لم يتم الرد تم الرجوع لوصفة المريضة واتضح انها تأخذ دواء السكر الGLAVUS MET وهو غير متوفر حاليا وبالامكان استبداله بالادوية البديلة ولكن المريضة لم تحضر الصيدلية او تسال الدكتور ان يبدل لها كما انها لم تستلم ادويتها التي كتبها الطبيب من الصيدلية حتى نستوضح منها عن دواء السعال الغير متوفر ونحاول مساعدتها بالادوية البديلة |
KHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Tawasul | 10231 | 10231 | 23-04-36276 | 2/9/2023 12:00:00 AM | 4/9/2023 2:20:39 PM | 3/12/2023 12:00:00 AM | |||||
4394 | Noora Altunaib | 931102707 | 66300095 | noora66altumaib@gmail.com | : اتقدم اليكم بخالص الشكر واحب ان الفت الانتباه بأن صوت نداء المرضى جداً منخفص ما ينسمع وينتهى الوقت المحدد للموعد وشكراً الرجاء النظر في الموضوع (( مركز الكويت الصحي )) |
تحية طيبة،تم التواصل مع المراجعة وأفادت بأنها حضرت للمركز قبل شهرين وكان صوت المناداة منخفض وتذكرت المشكلة اليوم وكتبتها.تمت إفادتها بوجود مشكلة عرضية في تلك الفترة وتم حلها.أفادت بأنها ستحضر لموعدها في المركز في شهر أبريل وستعاين الصوت.مع خالص تمنياتي لكم بالتوفيق |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-04-39737 | 2/14/2023 12:00:00 AM | 4/9/2023 2:42:49 PM | 2/14/2023 12:00:00 AM | |||||
4395 | Mariam Fadel | 961109483 | 32135569 | mrymfdle6@gmail.com | عندي موعد صبح في المستشفى مركز الكويت الصحيى حق افتح ملف حمل وصار ظرف ماقدرت اروح واتصلهم وايد مايردون واحتاج المساعده |
تحية طيبة،تم الاتصال بالمراجعة والرقم لم يعد في الخدمة وبمراجعة سجل المواعيد تبين عدم وجود مواعيد مسبقة لفتح ملف للحوامل مع وجود موعد جديد لفتح ملف حوامل بتاريخ 20 فبراير قد تم حجزه في تاريخ 13 يناير.هذا مالزم ولكم جزيل الشكر |
KHC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-04-45498 | 2/12/2023 12:00:00 AM | 4/9/2023 2:51:47 PM | 2/13/2023 12:00:00 AM | |||||
4396 | Abdul Latif Jassim Abdulla | 810806967 | 36777249 | السلام عليكم يعطيكم العافي وشكر لكم على تطبيق صحتى بما انا تم توفير تطبيق صحتى نتمنى اضافة ميزة وهي حجز تذكرة عندما نذهب لى المركز الصحي وخصوص الفترة الصباحية يصبح تدفع وكأنم داخل سوبر ماركت وهناك عروض وتخفيضات لكن عند اضافة حجز تذكرة مثل الصورة المرسلة لكم تكون في الاسفل حجز تذكرة طبعن يسمح لي الشخص الواحد حجز تذكير واحدة أو على حسب العلاج هناك كبار في السن وهناك أشخاص لا يتمكن الوقوف لي فترة طويلة هاد الميزة سوف يخفف الطغط على موظفي المراكز وخصوص أصحاب الأمراض المزمنقو لتسهل الأمر اكثر اضافة خدمة الوتساب هاد طبعن سوف يكون عن طريق الناطق الآلي لربما شخص لا يعرف كيف يستخدم تطبيق صحتي خدمة الوتساب تكون له اسهل |
تم التواصل مع المراجع وأفاد بأنه يأمل بتطبيق المقترح لكافة خدمات الوزارة وأن مركز الكويت يقوم بالواجب وأكثر وأنه يأمل بتطبيق نظام يشبه Skip Lino للاستفادة من خدمات المركز.تم توضيح آليه الاستفادة من الخدمات وحجز المواعيد للعيادات العامة عن طريق تطبيق صحتي وموقع وزارة الصحة ومركز الاتصالات ووجود خدمة الاستشارة عن بعد.وفي استفساره عن عدم قدرة المراجع لحجز مواعيد تخصصية عن طريق التطبيق تم بيان طريقة عمل العيادات التخصصية ووجود أكثر من موعد مرتبط بموعد أو مواعيد أخرى في نفس الفترة وأهمية تنسيق المواعيد في العيادات التخصصية والتأكد من تقديم الاستفادة الأكبر للمرضى والمراجعين.أبدى شكره وامتنانه للتوضيح والمعلومات التي تم شرحها وتم شكره على المقترح.هذا ما لزم ولكم الشكر والتقدير |
KHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-04-77254 | 1/29/2023 12:00:00 AM | 4/9/2023 3:04:34 PM | 1/31/2023 12:00:00 AM | |||||||
4397 | Saira Asif | 991204565 | 35139523 | Hi.I am saira asif. My father asif Rashid passed away on 10 October2022. Our apartment was under mazaya loan with bisb bank we hadsubmitted all the paperwork to the bank in 1 Nov 2022 for insurancepayment of our apartment its been almost 4 month takaful has notapproved our insurance for the bank they require report of my father'smedical history as my father was a daibetic patient and he also hadtreatment of TB i salmaniya . I request to please issue the report for meor for bisb bank. because we can't transfer EWA to our mother nameuntill the bank process is completed that's why we are getting very highewa bills which we can not afford to pay. I request please help us in this.All papers are attached. I had submitted the complaint in ministry ofhealth also and they guided me that these reports will be issued through.you. Thank you so much |
The client came to KHC with a booked appt. in her name with Dr. Raja and had been directed to admin office.She was instructed to contact her lawyer to facilitate issuing the death certificate and request the report needed through the Legal Affairs Office in MOH |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-04-52115 | 2/1/2023 12:00:00 AM | 4/10/2023 9:58:14 AM | 2/1/2023 12:00:00 AM | ||||||
4398 | Zahra Abdullah | 850102480 | 33253504 | السلام عليكم بنتي عندها موعد فحص للمدرسة والمستشفى طالبين من موقع الحكومة الالكترونية ورقة لتطعيمات المدارس ومن نفتح الخدمة يطلع لينا error اسم الطالبة حوراء محمد صالح الرقم الشخصي 070505667 |
بخصوص الموضوع أعلاه، المراجعة زهرة عبداللة كان لديها استفسار عن تطعيمات ابنتها في الحكومة الالكترونية و تبين لنا عند الاتصال ان الموضوع منذ أكثر من أسبوع و تم عمل فحص المدرسة و أحضرت دفتر تطعيمات أبنتها معها و انتهت من الفحص .الاجراء الدي أتخد: تم الاتصال بوالدة الطفلة حوراء محمد بتاريخ 16/2/ 2023 و أكدت لنا انه المشكلة انتهت . |
KHC | Administrative | Enquiry | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-04-57998 | 2/15/2023 12:00:00 AM | 4/10/2023 2:39:00 PM | 2/16/2023 12:00:00 AM | |||||||
4399 | ياسمين الخاجة | 821102974 | 37338896 | السلام عليكم ورحمة الله وبركاته اتقدم بشكوتي بشأن والدتي عصمت علي محمد ورقمها الشخص 581103270 مريضة سكر وأمراض مزمنه ذهبنا لمركز الكويت الصحي لاستلام اشرطة قياس السكر أخبرونا انها غير متوفره ولا يعلمون متى ستتوفر اخبر ناهم حتى لو متوفره في مركز صحي اخر سنذهب لاخذها افادوا لا نعلم مع العلم والدتي تأخذ ابر انسولين يوميا وتحتاج لقياس السكر فاليوم أربع أو خمس مرات ونوع الاشرطه هي شركة فري ستايل والعلبه ب 18 دينار وراتبها التقاعدي من والدي المتوفي بالكاد يكفيها راجيه منكم مساعدتي في ذلك ولكم جزيل الشكر والاحترام |
بخصوص الموضوع أعلاه، مريضة السكر عصمت حضر إبنها لاستلام أشرطة السكر و لكن الأشرطة غير متوفرة .الاجراء الدي أتخد: تم الاتصال بإبنة المريضة بتاريخ 23/2/ 2023 و إخبارها بأنه في حال توفر الاشرطه سيتم التواصل معها لاستلامها . |
KHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-04-31784 | 2/21/2023 12:00:00 AM | 4/10/2023 2:49:06 PM | 2/23/2023 12:00:00 AM | ||||||
4400 | عايشة حمد | 900502819 | 34447102 | aysha103@hotmail.co.uk | لقد تم تغيير عنواني و عنوان اطفالي في البطاقة الذكيه , لماذا لم يتم تحويل المركز الصحي الى الذي قريب مننا و ما زال على مركز الحد في برنامج وزارة الصحه للمواعيد؟ ارجو الافاده لان لا يمكنني التواصل عبر العهاتف مع وزارتكم |
تم التواصل مع العميله وإبلاغها انه تم تحديث بياناتها وانها ممكن تذهب الى المركز التابع لها و عمل تحديث عن طريق برنامج اي صحة |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-04-23901 | 4/11/2023 12:00:00 AM | 5/11/2023 11:15:49 AM | 4/11/2023 12:00:00 AM | |||||
4401 | Mohamed Alhameedi | 790704625 | 36989111 | alhumaidi.mohammed@gmail.com | للمرة الثانية احضر الى مستشفى بنك البحرين والكويت اثناء فترة الظهيرة ويتم الطلب مني الرجوع مساءً بسبب عدم وجود اي اطباء بالمستشفى كما لاتتوفر اي مواعيد لجميع ال ١٥ طبيب الموجودين بموقع المواعيد الالكترونية بنفس المركز، هل يعقل بأن لايكون هناك طبيب واحد على الأقل للتعامل مع الحالات الطارئة؟ كما ارسلت الشكوى رقم 2356522987 (بنفس الخصوص) والتي تم اغلاقهم من قبل المعنيين لديكم كما لم يتم الرد على تساؤلي بخصوص عدم توفر الاطباء خلال فترة الظهيرة ارجو من مكتب النائب الأول لمجلس الوزراء النظر في الموضوع ومعالجته بشكل عاجل |
تم التواصل مع العميل وشرح له ان الاطباء متواجدين على مدار 24 ساعه في المركز الصحي وانما تم توصيل المعلومه بشكل خاطئ بإبلاغ العميل انه لا يجود اطباء حالياًكما تم التوضيح للعميل انه في حالة الطوارئ يوجد قسم لتصنيف الحالات وإدخالها على الطبيب في حال انه كانت الحالة طارئة |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-04-40499 | 4/11/2023 12:00:00 AM | 5/11/2023 11:14:05 AM | 4/11/2023 12:00:00 AM | |||||
4402 | Adnan Abdullrahman | 870712179 | 39133773 | ad_ab_sss@icloud.com | سلام عليكم ورحمة الله وبركاته أتيت إلى مركز بنك البحرين والكويت في الحد وقد أنهيت معاملتي مع الطبيب المختص وعندما ذهبت إلى الكتبه في الاستقبال لاخذ الاجازه الرسميه تجاهلني الموظف وهذه ثاني مره تحصل يرجى اخذ إجراءاتكم لطفا وإدخال الموظفين الجدد إلى دورة في كيفية تعامل الموظفين مع المرضى . |
تم التواصل مع المريض وتبين انه الموظف كان لدية مريضه يكمل المعاملة معها ولم يقصد تجاهلة |
BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-04-67660 | 4/11/2023 12:00:00 AM | 5/11/2023 11:12:20 AM | 4/11/2023 12:00:00 AM | |||||
4403 | Ameena | 920505538 | 37744770 | لا يوجد رد على الهاتف عند الاتصال بمركز الحد الصحي علما بأن هذه المشكلة متكررة مع جميع المراكز |
تم التواصل مع العميله وإبلاغها بسب نقس في عدد الموظفين ولكن سيتم التنبيه على الموظفين بضرورة الرد على هاتف البدالة |
BKH | Administrative | Complaint | Service Quality | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-04-78175 | 4/11/2023 12:00:00 AM | 5/11/2023 11:09:56 AM | 4/11/2023 12:00:00 AM | ||||||
4404 | Adel Janahi | 701005564 | 39823023 | es.janahi@gmail.com | السلام عليكم وددت الاستفسار عن أسباب عدم تطبيق برنامج اختر طبيبك فقد اخترت الدكتور هشام الشيخ ومنذ أسابيع وأنا أحاول تسجيل موعد ولا يقبل لي النظام فلم نختار الطبيب ولا يمكننا الدخول عليه وأخذ موعد معه مع جزيل الشكر |
تم التواصل مع المريض وإبلاغه ان الدكتور هشام كان في اجازه خلال الأسبوعين الماضين لذلك لايظهر اسمه في برنامج صحتي |
BKH | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-04-15970 | 4/11/2023 12:00:00 AM | 4/11/2023 1:31:17 PM | 4/11/2023 12:00:00 AM | |||||
4405 | WADEEA ALALAWI | 951002988 | 33944763 | الموضوع : استفسار العميل بخصوص اوقات عمل مركز مدينة حمد الصحي، العميلة |
الموضوع : استفسار العميل بخصوص اوقات عمل مركز مدينة حمد الصحي، العميلة: وديعة العلوي، التلفون /33944763 ، الرقم الشخصي / 951002988 بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالتوضيح للعميلة المذكورة بياناتها أعلاه أوقات عمل المركز الصحي طيلة أيام الاسبوع بشهر رمضان المبارك. أخيرا نود أن تلفت عنايتكم بأن إدارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. وتفضلوا بقبول وافر التحية والاحترام ،،، |
HHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-04-32633 | 4/11/2023 12:00:00 AM | 9/2/2023 3:20:27 AM | 4/12/2023 12:00:00 AM | |||||||
4406 | Tariq Ahmed | 840411553 | 97339821209 | tariqahmedrpa@gmail.com | Good morning Ramadan Mubarak for all I am living in arad long as 7 years So I am going to arad nbb health center for treatment Every time and I am very disappointed from staff because every time they very rood from people they think They care for patients and give free medicine and not talk nicely please change the staff please Because they makes different between Arabs and other people nations |
تم التواصل مع مقدم الشكوى و تم الإعتذار عن سوء المعاملة و تأكيد له أنه سيتم محاسبة الموظف المعني بسبب سوء التعامل و توضيح للموظف أهمية حسن التعامل مع المرضى |
NAC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10864 | 10864 | 23-04-39297 | 4/9/2023 12:00:00 AM | 4/13/2023 9:33:31 AM | 4/13/2023 12:00:00 AM | |||||
4407 | Naima Fakhruddin | 840802061 | 36689996 | naima.fakhruddin@gmail.com | السلام عليكم ورحمة الله وبركاته شكوتي بخصوص مركز مدينة عيسى تاخرت عن موعدي عشر دقايق قالو دكتوره راحت بيحولوني على طبيبه قانيه عقب ساعه ونص انا انتظر تقول دكتوره نادتج انتي مادخلي يعني اسمي مابعرفه ولا انا مينونه. ورحت الاداره ابي اشتكي الاداره محد نطرت لين ساعه ثنتين مافي احد ويوم سويت فوضه قالولي اكيد مست ولا اقوله كلمي دكتوره تلفون تقولي مركز مافي تلفون شنو هل عفسه ولويه وحنى مرصه نتالم محد يحس بالمنه مبهدليني ساعتين ونص اخر شي تقولي الحين مافي دكاتره لازم تاخذين موعد يديد حق دفعت العصر حسبي يالله ونعم الوكيل
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تم التواصل مع مقدمة الشكوى ، حيث أنها تأخرت على الموعد و يجب عليها حجز موعد أخر للعلاج ، كما أنها أبدت استياءها من سماعات المركز الصحي و من عدم توفر خطوط اتصال ، و قد اعتذرنا لها لعدم عمل بدالة المركز ، علما بأنه يوجد طلب لتبديل البدالة الرئيسية للمركز، أما بخصوص سماعات المركز فإنها تعمل و لا توجد لدينا مشكلة . |
IHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-04-09987 | 4/10/2023 12:00:00 AM | 4/16/2023 10:42:57 AM | 4/11/2023 12:00:00 AM | |||||
4408 | Kawthar Alaradi | 66988098 | حضرت للعلاج في مستشفى انجنير الطبي في الشاعه ١١ ليلا حين وصلت تم اعلامي بأنني يجب يتم فحصي من قبل الممرضة قبل الدخول للطبيب و حين تم مناداه اسمي اخبرت الممرضة باني اشعر بتكسر في جسمي و الم في حلقي من الصباح و يصعب علي البلع و ايضا الم في صدري جهه اليمين فحصت الحرارة و الضغط و السكر و اخبرتني ان ليش لدي اي اعراض و سالتها حينها لماذا لدي هذه الاعراض اخبرتني ان الطبيب سيقوم بفحصي و حينها اعطتني رقم و اخبرتني توجهي للاستقبال حين توجهت اخبرني بأن حالتي غير مستعجلة و يمكنني العودة في الغد و ان المواعيد تم حجزها حتى الساعه ٤ عصرا و لا يمكنه فعل اي شي !!؟ هل تتوقع وزارة الصحة بأنني سأنتظر حتى الغد لم احضر للمشفى الا انني متعبه و ان الاعراض قد تفاقمت و لماذا لم يخبروني من البداية ان المركز لا يستقبل الا حالات ضرورية و ان يجب علينا الذهاب لمستشفى خاص و دفع مبالغ و نحن من حقنا كشعب و تم كفالتنا بالدستور بالحصول على الرعاية الصحية ما الذي يحدث حاليا |
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YAE | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-04-09416 | 4/11/2023 12:00:00 AM | 4/16/2023 9:15:21 AM | 4/12/2023 12:00:00 AM | |||||||
4409 | Abdulsattar Ebrahim | 590921843 | 36456606 | تلقينا اتصال هاتفي من المراجع: د.عبدالستار إبراهيم الشمري (590921843) لدية ملاحظة بخصوص اهمال الموظفين في المركز |
الموضوع : مشادة كلامية بين مرافق مريض و عدة أقسام بالمركز ، العميل عبدالستار ابراهيم الشمري علي هاتف / 36456606. بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاستماع الى شكوى مرافق المريض المذكورة بياناته أعلاه بعد ما حصلت مشادة كلامية بينه و بين عدة أٌقسام كما قام الاقسام بالتواصل معي لبيان شكواهم من المراجع المذكورة بياناته أعلاه حيث أفاد قسم الصيدلية بأنه قام بالصراخ عليهم و قذف بعض الألفاظ التي لا تليق ذكرها و التي تنم عن عدم احترامه للموظف الذي يقوم بتقديم الخدمة له و هي كالاتي-إداريكم ضعيف و معاشاتكم حرام و انتم مهمولين و تضيعون وقت المواطن و جميع الأقسام عديمي الفائدة- ، و كذلك استمعنا الى افادة مشرفة التمريض و التي تفيد بأنه دخل مباشرة عليها في مكتبها بالرغم من وجود الممرضات بالاستقبال متجاوزا اياهم و طلب منها قياس الضغط لأبنه، حيث قامت بالتوضيح له بضرورة أخذ رقم و الانتظار و التقيد بالنظام حتى يتسنى لهم خدمة جميع المرضى كل حسب دوره، و ما إن سمع كلام مشرفة حتى قام بالصراخ عليها و الاعتراض على كلامها ثم قام بالصراخ على الممرضة التي قامت بتقديم الخدمة لأبنه، كما جاء لمكتب إداري المركز و تقديم شكوى بأن الطبيبة لم تقم بعلاج ابنه بالشكل المناسب نظرا لأنها لم تقم بكتابة مغذي له ، حيث تم التوضيح له بأن اعطاء المريض لأي دواء او علاج يكون بناءا على تشخيص الطبيب و ليس تشيخص المريض لنفسه حيث يتم اعطائه لما طلب متى استدعى تشخيص علاجه لذلك، كما أود الايضاح بأنه عند تقديمه للشكوى كان يتكلم بصوت مرتفع و الكلام بنبرة حادة، أخيرا أود الإفادة بأن الأقسام المذكورة أعلاه قامت بالتواصل معي بخصوص مرافق المريض نظرا لتكرار تصرفاته حيث أنه اعتاد اثارت المشاكل في كل زيارة للمركز، كما أراد بعض الموظفين التقدم بشكوى ضده بمركز الشرطة نظرا لتكرار مشاكله و تعمد اهانته لهم و الصراخ عليهم الا أننا قمنا بتهدئة الموضوع نظرا لكبر سنه و صيامه و لمرض ابنه، علماً و بعد ما استوفينا المعلومات الكاملة و تحققنا من التفاصيل قمنا بالاتصال بالعميل المذكورة بياناته أعلاه و أوضحنا له بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بتوجيه المريض بضرورة استخدام لغة هادئة بعيدة عن رفع الصوت و ضرورة التوجه للإدارة لمساعدته عند حدوث أي تقصير، و عليه فقد أبدى المريض تفهمه، و أما بخصوص الموظفين بجميع الأقسام فقد أبدوا بأنهم يتحلون بأعلى درجات ضبط النفس و استخدام الألفاظ المناسبة و حسن الاستماع للمرضى و البشاشة حتى يتمكنوا من امتصاص غضب اي مراجع الا أنه اعتاد على الصراخ و اهانة الموظفين . و عليه فقد ثمن العميل التواصل معه و أخذ شكواه بعين الاعتبار، كما قام بالاعتذار عن ما حصل في المركز من صراخ او اية اساءة لأي موظف، و أخيرا نسأل المولى العلي القدير لجميع المرضى بالشفاء العاجل و القريب . |
HHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11045 | 11045 | 23-04-47168 | 4/16/2023 12:00:00 AM | 4/16/2023 9:16:14 AM | 4/16/2023 12:00:00 AM | ||||||
4410 | حنان محمد عبدالله | - | 36776614 | hananmohammed94@gmail.com.bh | كل الشكر لطاقم مركز احمد علي كانو الصحي لما يقدمونه من تفاني في خدمة المرضى في كل زيارة وشكر خاص للقابلة الممرضة فاطمة محمد على رحابة صدرها |
تم التواصل مع صاحبة الرسالة وتم الثناء على اللفتة الجميلة وان نكون على حسن الظن. وتم شكر الموظفة |
AAK | Administrative | Appreciation | Mother and Child Care | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-04-31433 | 4/18/2023 12:00:00 AM | 4/18/2023 10:41:32 AM | 4/18/2023 12:00:00 AM | ||||||
4411 | عبدالله فيصل | 040703436 | 38724547 | abdulla3729@icloud.com | شكر وتقدير على الرد من قبل مقدم الشكوى ، فيما يخص موعد طبيب الاسنان على عيادة التقويم .
الشكوى فيما يخص ضرورة الذهاب الى المركز لحجز وتثبيت الموعد ولا يوجد رد على الاتصال . |
تم التواصل مع المريض من قبل رئيس القسم وتوضيح الية حجز المواعيد |
AAK | Administrative | Complaint | Service Quality | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-04-22284 | 4/18/2023 12:00:00 AM | 4/18/2023 10:53:15 AM | 3/29/2023 12:00:00 AM | |||||
4412 | جاسم هلال | 811204707 | 33773883 | jassm787@gmail.com | صرف ادوية السلمانية وبتم طلب من المريض بمراجعة المركز للصرف ، والشكوى على ضروة اخذ موعد على الطبيب لصرف الوصفة وهنا المشكلة في االنتظار |
تم التواصل مع المريض وتوضيح مشكلة التاخير بسبب الية تسليم الادوية بنين السلمانيو والرعاية الاولية وبان وصفة الطوارئ او المقفلة يجب ان تفتح من قبل السلمانيو او تصرف لديهم وتم تقديم الشكر للموظفين من قبل المريض وتم التاكيد على الموظفين بضرورة الاتصال للطبيب لتعديل الوصفة بدل ارسال المريض . |
AAK | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-04-13099 | 4/18/2023 12:00:00 AM | 4/18/2023 11:02:05 AM | 3/28/2023 12:00:00 AM | |||||
4413 | سلمان حسن | 830303197 | 33199356 | عدم الرد على المكالمات ، وضروة تسهيل اجراءات العمل بدل الحضور الشخصي من خلال الرد على الاتصالات .
وفيما يخص مواعيد العلاج الطبيعي تم حجز موعد دون الاتصال بالمريض وطلب موافقته على التاريخ والوقت ، وكذلك طول االنتظار لحين استدعاء المريض. |
تم التواصل مع المريض وتوضيح التالي: في حال طلب وقت معين يجب اخبار الاخصائي بذلك ليتم ادراجه في الملاحظات بالنسبة للانتظار يجب قبل نص ساعه |
AAK | Administrative | Complaint | Policy & Procedure | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-04-21893 | 4/18/2023 12:00:00 AM | 4/18/2023 11:50:25 AM | 3/28/2023 12:00:00 AM | ||||||
4414 | زكي | 830207333 | 37702255 | صرف ادوية بالخطا لمريض نفسية ، مما اثر على صحتها وحركتها ، وعليه تم رفع الشكوى للمركز |
تم التواصل مع اخ المريضة مقدم الشكوى ، واخذ معلومات عن الحالة والاعراض الظاهرة كذلك تم التنسيق مع الوحدة المتنقلى لزيارة المريضة بالمنزل وعمل التحاليل اللازمةللتاكد من سلامة المريضة تحت متابعة من رئيس مجلس ادارة المركز الدكتورة فاطمة وتفيد النتائج بصحتها واعرب الاخ عن شكره علىالاهتمام بالمشكلة وسرعة التواصل معهم |
AAK | Administrative | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-04-28564 | 4/18/2023 12:00:00 AM | 4/18/2023 11:56:41 AM | 3/20/2023 12:00:00 AM | ||||||
4415 | سلمان محمد | 830303197 | 33199356 | التأخر في اعطاء موعد خصوصا بعد ترخيصه من مستشفى السلمانية الطبي والحاجة الى جلسات علاج طبيعي يومية |
تم الاتصال بالمريض يوم الاربعاء 15 مارس 2023 واخذ الفحص السريع منه ،وفيما يخص حجز الموعد يتم دائما في اليوم التالي للاتصال بعد التشخيص وتم اعطائه اقرب موعد بتاريخ 19 مارس 2023 وقد حضر وانهى جلسةالعلاج |
AAK | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-04-54559 | 4/18/2023 12:00:00 AM | 4/18/2023 12:02:56 PM | 3/19/2023 12:00:00 AM | ||||||
4416 | حسين خاتم | 880507560 | 38842358 | طلب مواصلة العلاج على العيادة النفسية بمركز احمد علي كانو الصحي وليس على الطب النفسي |
تم التواصل مع الدكتورة نادية فيما يخص طلب المريض ، وبعدها تم التواصل مع مقدم الطلب وشرح ىلية التحويل وخصوصا انه لا يرغب الدخول على الدكتورة بالعيادة بمركز احمد علي كانو الصح ي |
AAK | Administrative | Enquiry | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-04-86851 | 4/18/2023 12:00:00 AM | 4/18/2023 12:07:10 PM | 3/14/2023 12:00:00 AM | |||||||
4417 | جعفر | سوء النظام والمعاملة وضعف الاطباء ، اتباع نظام سترة الصحي |
للاسف لا يوجد رقم تواصل لمقدم الشكوى ، ولكن تم عرض الشكوى في اجتماع مجلس الادارة الشهري وبحث ومناقشة الشكوى الغير واضحة |
AAK | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-04-97058 | 4/18/2023 12:00:00 AM | 4/18/2023 12:10:23 PM | 2/13/2023 12:00:00 AM | |||||||||
4418 | يعقوب يوسف | 39072939 | مقترح فتح باب الطوارئ الثاني |
تم التواصل مع المريض وابلاغه بان سيتم رفع الموضوع للادارة للنظر فيه حيث المدخل القريب منه مفتوح |
AAK | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-04-85957 | 4/18/2023 12:00:00 AM | 4/18/2023 12:13:24 PM | 1/9/2023 12:00:00 AM | ||||||||
4419 | Kasisrajan | 39275487 | شكر وثناء للدكتورة منى المختار على طيبتها وحسن تعاملها |
تم التواصل وتقديم الشكر للمريض وكذلك الدكتورة |
AAK | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-04-07297 | 4/18/2023 12:00:00 AM | 4/18/2023 12:17:00 PM | 1/19/2023 12:00:00 AM | ||||||||
4420 | حصة عجاج | 920702139 | 97333808336 | hesspearl@gmail.com | كيف احجز موعد لفحص ما قبل الزواج؟ |
تم محاولة الإتصال أكثر من مرة على العميل دون حصول على الرد الرد على سؤالها :- بالإمكان حجز موعد فحص ماقبل الزواج عن طريق الحضور الشخصي او ما ينوب عن الطرفين شريطة ان يكون حامل بيانات الشخصيه للطرفين ، و ايام الفحص يومين في الأسبوع الأثنين و الأربعاء ، و تكون عباره عن زيارتين الأولى فحص و مراجعة قسم الرعاية و الباحثة الإجتماعية و الثانية بعد جاهزية النتايج مع الطبيب ، غالبا ما تجهز النتايج التحاليل في خمس إلى سبعة أيام ، و في النهاية يتم التوثيق البيانات من قبل الطبيب و قسم الرعاية
|
NAC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-04-96370 | 4/16/2023 12:00:00 AM | 4/19/2023 9:48:25 AM | 4/18/2023 12:00:00 AM | ||||||
4421 | Jehad Dawood Khalil | 36797915 | مركز يوسف انجنير يغلق الباب الرئيسي مع انا نوقف سيارتنا بدون ما يخبرونا ان الباب بيتسكر وبعدين نطلع من الباب الخلفي اللي بعيد اصلاً عن المواقف وهي اوامر من الوازارة على حسب كلام موظف الرسبشن بدر وهو يتفلسف ولما نبغي نقدم شكوى مافي احد. ويقول الموظف اي حطي اسمي وقولي ان الوزاره عاطتنا اومر هل فقط القانون لمضايقة المريض فقط عشان يطلع ويروح خاص يتعالج مثل ما كل الابواب مسكره في السلمانية الحين المراكز وين يروح المواطن الفقير ؟ |
تم التواصل مع المراجعه واخبارها بأن قرار اغلاق الباب متعلق بنظام الرعاية المستعجلة و الطوارئ الجديد وهي قوانين تنظيمية من قبل الادارة العليا في الوزارة تم العمل بها منذ ديسمبر 2022 كما انه يوجد لافتات ارشادية بهذا الخصوص وانه يوجد وسائل داخل المركز لتقديم اي شكوى او ملاحظة وتفهمت الوضع وقالت انها سحبت الشكوى عندما قدمتها ولم تعلم انها قد تسجلت |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-04-10593 | 4/18/2023 12:00:00 AM | 4/19/2023 6:26:44 AM | 4/17/2023 12:00:00 AM | |||||||
4422 | AHMED JASSIM | 66925888 | تضمنت الاستبانة تقييم ممتاز لكل بنود التقييم |
تم الاتصال باللمراجع وابرا سعادته وامتنانه لمتابعته في مركز كويت الصحي منذ ثلاث سنوات افاد بان (كل شي ممتاز) تم شكره والتأكيد بأن هدفنا هو تقديم خدمة متكاملة ذات جودة عالية ويسعدنا رفع رضى المراجعين عن الخدمات |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-04-40174 | 3/30/2023 12:00:00 AM | 4/19/2023 9:58:53 AM | 4/6/2023 12:00:00 AM | ||||||||
4423 | sami mohd naji | 801114896 | 39555820 | smoof9@gmail.com | شكوى على الدكتورة فاطمة العكري بعيادة البديع الساحلية الصحيةتتعامل مع المرضى بفوقية وغرور ولا تقوم بفحص المرضى وهذه ليست المرة الأولى |
تم التواصل مع المراجع (مرافق مريض) من قبل القائم بأعمال رئيس مجلس الإدارة وتم إسترضائة كما تم مخاطبة الطبيبة بضرورة حسن التعامل مع المرضى والمراجعين |
BCC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-04-92415 | 4/19/2023 12:00:00 AM | 5/10/2023 7:44:40 AM | 4/20/2023 12:00:00 AM | |||||
4424 | جواهر | 950306053 | 37775093 | مساء الخير شكرا على جهودكم في خدمة الوطن والمواطن توجد مشكلة في هذا الباب - باب جانبي بين المختبر وغرف الاطباء عند فتحه يخرج صوت مزعج ويعيق الفتح والاغلاق يرجى تحويل المشكلة لاصلاحها من قبل الجهة المختصة مع جزيل الشكر |
تم التواصل مع العميلة وتم تحويل المشكلة للجهات المختصة لاصلاحها |
BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-04-53525 | 4/20/2023 12:00:00 AM | 4/20/2023 11:41:41 AM | 4/20/2023 12:00:00 AM | ||||||
4425 | ahmed saud yusuf al dosary | 33795975 | saudahmed4911@gmail.com | 1- بناء عيادة أكبر2- زيادة عدد الدكاترة
لا يوجد شكاوى الموظفون يتحلون بأخلاق عالية وذوق رفيع |
BCC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-04-39856 | 4/18/2023 12:00:00 AM | 4/20/2023 1:33:36 PM | 4/20/2023 12:00:00 AM | ||||||||
4426 | Mahmood Ali | 35972173 | بعد تعرضي لوعكة صحية في تاريخ 18/4/2023 توجهت الى المركز الصحي التابع لمسكني (مركز يوسف انجنير) في مدينة عيسى في تمام الساعة 9:10 مساءا فوجئت بمعاملة الموظفين لي بطريقة وكأنني اطلب منهم التفضل علي و من ثم قال لي الموظف الجالس في استقبال قسم المريض ليس لدينا اطباء ان كنت تريد الدخول على طبيب فعليك الانتظار حتى الساعة 2 فجرا وان حالتك لا تستدعي مشاهدة الطبيب وكأنه اعلم بما اشعر به انا وهذا يثقل كاهلنا حيث اننا نضطر للعلاج في المستشفيات الخاصة وتحمل تكاليفها بسبب رداءة جودة المراكز الحكومية و اخلاقهم السيئة في التعامل. |
تم التواصل مع المراجع والاستماع الى شكوته وكان من ضمنها بعض الملاحظات على اسلوب منسق السجلات وتم اخذها بعين الاعتبار. وتم الشرح له عن نظام التصنيف وكيفية ادارة المواعيد في حالات الطوارئ وان منسق السجلات مقيد بما تحدده حالة التصنيف للمريض. وبما ان اساس الشكوى كان يخص نظام التصنيف، تم طلب تحويل الشكوى الى قسم التمريض |
YAE | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-04-01053 | 4/19/2023 12:00:00 AM | 4/25/2023 6:52:09 AM | 4/19/2023 12:00:00 AM | |||||||
4427 | محمد فوزي عزام | 0 | 33023304 | Twom72@hotmail.com | بعض السلالم الخارجية المحيطة بالمركز لا تحتوي على حواجز وقد شهدت وقوع سيدة عند الدرج 2- إعلان المداخل الفرعية للمركز دون وضع لافتات توجيه و إرشادات 3- وجود ماء على مدحل المركز مما يشكل خطر على المراجعين |
تم التواصل مع العميل و التأكيد على عمال النظافة بتنظيف الماء حارج المركز، وبالاضافة الى رفع طلب لإضافة اللافتات الخارجية |
HBM | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 23-04-11834 | 8/29/2022 12:00:00 AM | 4/26/2023 11:05:27 AM | 9/12/2022 12:00:00 AM | |||||
4428 | إبراهيم متولي | 0 | 66337069 | تخصيص غرفة للصلاة كما في مستشفى الملك حمد |
، تم التواصل مع مقدم الشكوى و توضيح بانه يوجد مسجد قريب جدا من المركز الصحي |
HBM | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 23-04-13049 | 1/30/2023 12:00:00 AM | 4/26/2023 11:09:01 AM | 2/5/2023 12:00:00 AM | ||||||
4429 | مريم أحمد عبدالله | 0 | 39617227 | الرجاء التشديد على الموظفين والمرضى على لبس الكمام لانه بدونه يساعد على إنتشار الامراض وإذا المريض رفض لبسه الرجاء عدم قبول معالجته لاحظت وجود مريضة احتمال اصابتها بالكورونا وعدم لبس الكمام |
تم التواصل مع مقدم الطلب و تم توضيح بانه لبس الكمام الطبي إختياري للمرضى ولا يمكن اجبارهم على لبسه |
HBM | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 23-04-38597 | 2/17/2023 12:00:00 AM | 4/26/2023 11:12:38 AM | 2/19/2023 12:00:00 AM | ||||||
4430 | عبدالنبي صالح | 0 | 39564919 | عدم توفر ادوات تحليل الدم واخذ ارقام الاتصال الخاصة بي لإنتظار توفيرها ولي أكثر من اسبوع ولم يتصل عليي احد من المركز الصحي |
تم التواصل مع مقدم الشكوى واتضح بانه بحاجة الى ادوات تحليل السكر و تم التواصل مع القسم المعني لتوفير الادوات المطلوبه |
HBM | Administrative | Complaint | Drugs Availability | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 23-04-26720 | 2/6/2023 12:00:00 AM | 4/26/2023 11:15:26 AM | 2/12/2023 12:00:00 AM | ||||||
4431 | جمال عتيق | 0 | 35114023 | - يفضل وصع موظفين من ذويالاحتياجات الخاصة للرد على البدالة - عمل مسابقات بين الموظفين للتنافس على تقديم أفضل خدمات للمرضى ووضع لوحة في قسم الانتظار لتشجيع الموظفين -يفضل فصل النساء عن الرجال عند تقديم الخدمات فمثلا عند تقديم خدمة للمرضى النساء تواجد ممرضات وللرجال تواجد ممرضين -توفير مكان خاص للصلاة للرجال والنساء
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تم التواصل مع مقدم الأقتراحات وتم احباره بانه سيتم النظر فيها بعين الاعتبار |
HBM | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 23-04-13253 | 3/23/2023 12:00:00 AM | 4/26/2023 11:20:58 AM | 4/2/2023 12:00:00 AM | |||||||
4432 | Naila Muhammad | 950208973 | 37143530 | nylahmuhammad012@gmail.com | Iam bahraini national am=nd my hasbaud is pakistani my duaghter is also having pakistani passport right now her cpr is expired i have given to renew two days before online i want to know can i take to health center on her passport to the doctor |
تم التواصل مع مقدم الشكوى واخباره بانه يمكن الحضور للمركز للعلاج ولكن بالننسبة لصرف الادوية لا يمكن الصرف بدون اثبات |
HBM | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-06787 | 1/2/2023 12:00:00 AM | 4/26/2023 11:28:58 AM | 1/4/2023 12:00:00 AM | ||||||
4433 | مهدي عباس | 781104866 | 39953199 | صراحة جدا غير راضي عن برنامج اختر طبيبك وغير راضي عن الطبيب العائلة الذي تم اختياره لي عشوائيا وانا اريد ان يكون طبيب العائلة التابع لي انا واسرتي دكتور محمد ميرزا وقد تم الغاء اسمي من قائمة الطبيب الذي تم اختياره من قبل، فهل يوجد واسطات لتحديد الطبيب الذي اريده |
تم التواصل مع العميل وابلاغه بانه سيتم رفعه اسمه لإضافته لقائمة دكتور محمد ميرزا عندما فتح النظام و سيكون له الاولوية بالتسجيل |
HBM | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-40288 | 1/4/2023 12:00:00 AM | 4/26/2023 11:33:04 AM | 1/8/2023 12:00:00 AM | ||||||
4434 | محمد الأنصاري | 830706224 | 39837977 | بإختصار حجزنا للولد أونلاين على دكتورة ودحلنا مركز حالة بوماهر الصحي للعلاج و الاستقبال نص ساعة ماخرينا تجبرنا نغير الدكتور مع ان الدكتور محجوز موجود ونادت السكيورتي وقالت لنا اشتكو علي وغصبا عليكم تدحلون على الدكتور اللي انا اخترته لكم وانا ولدي مريض وتبهدلنا وتم اعطائي استمارة الموظفة معدلتها بخط اليد لامئها لاختيار الطبيب |
تم التواصل مع العميل وشرح آلية إختيار الطبيب، فقد تبين بأنه المريض قام بإختيار طبيبه قبل سنتين وتم توضيح له بأنه تم إعادة الأختيار وتم توزيع المرضى اللذين لم يقوموا بإختيار طبيبهم عشوائي. وبالنسبة للذي حدث يوم الخميس الموافق 2 مارس 2023 تم تسجيل المريض على الطبيب عن طريق الاون لاين وعند حضوره إلى المركز أخبرت الموظفة بانه الطبيب الذي تم إختياره غير تابع له وعليه تغيير الطبيب فرض المريض ذلك وبعد أخذ الاذن من الطبيب تم الدخول عليه تم الطلب من المريض مراجعة إدراي المركز لملئ استمارة تغيير طبيب العائلة |
HBM | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-75593 | 3/5/2023 12:00:00 AM | 4/26/2023 12:03:58 PM | 3/12/2023 12:00:00 AM | ||||||
4435 | سناء فحري | 940609711 | 32233630 | السلام عليكم ورجمة الله وبركاته، ارجوا منكم مساعدتي في الانتقال للعلاج في مستشفى الملك حمد الجامعي بسبب صعوبة التنقل الى مركز الشيخ صباح بام الحصمو السلمانية علما باني حامل في الشهر السادس و اسكن في المحرق في بيت أهلي لمساعدتي في امور الامومة و الرعاية بعد الولادة |
تم التواصل مع المريضة و اتضح بانها حاليا تسكن في منزل والدها التابع لمركز حالة بوماهر الصحي، وتم ابلاغ المريضة بملئ استمارة لنقل العلاج من مركز صباح السالم الى مركز حالة بوماهر الصحي، وتسليمها الى إداري مركز حالة بوماهر الصحي |
HBM | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-12931 | 4/3/2023 12:00:00 AM | 4/26/2023 12:07:58 PM | 4/6/2023 12:00:00 AM | |||||||
4436 | فاطمة عاهد | 970213107 | 34302489 | بغيت احجز موعد لعيادة الحوامل ، وكان عندي موعد ولكن طاف وبغيت موعد جديد |
تم التواصل مع المريضة وحجز موعد آخر عن طريق قسم الرعاية |
HBM | Administrative | Enquiry | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-10460 | 1/11/2023 12:00:00 AM | 4/26/2023 12:13:28 PM | 1/12/2023 12:00:00 AM | |||||||
4437 | علي البناء | 950700487 | 66339939 | في البداية اود توضيح بانه الموظفين بمركز حالة بوماهر الصحي في مركز الاستقبال التابع للمركز يفتقرون لمهارة استقبال المرضى، حيت ان ردودهم باردة ووجوههم عابسة لا تعكس انطباع جيد بالاضافة الى الممرضات الاجانب في قسم التمريض لم يكونوا على قدر من الاخلاق والتعامل مع الناس وثانيا اود القول بانه الاطباء متهاونين ومتسيبين في عملهم بشكل واضح حيث يستوجب المريض الانتظار مايقارب 20-25 دقيقة وهذا غير مقبول،وثالثا عدم الاهتمام بالمستشفى حيث ان الانارة الخارجية و الداخلية بالمركز غير كافية خصوصا في مكان الانتظار |
الإتصال بالعميل والإستفسار عن الشكوى المقدمة وسيتم التواصل مع الجهه المعنية تم الإتصال بالعميل و مناقشة المواضيع التالية: - بالنسبة لقسم الإستقبال سيتم التأكد من الموظفين المناوبين في اليوم الذي حضر المريض للمركز. - بالنسبة لقسم التمريض تم ابلاغ مسئولة القسم وسيتم التحقق من الموضوع - أما بالنسبة للإنارة بالمركز فقد تم رفع الموضوع لقسم الصيانة وذلك لزيادة الإنارة داخل المركز. |
HBM | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-93039 | 3/12/2023 12:00:00 AM | 4/26/2023 12:19:14 PM | 3/14/2023 12:00:00 AM | ||||||
4438 | عبدالباسط هلال | 900103430 | 33445331 | تم الاتصال بي من قبل مركز حالة بماهر الصحي لكن نظرا لتواجدي في اجتماع عمل لم اتمكن من الرد وعاودت الاتصال اكثر من مرة ولكن لا يوجد رد، واعلم ان الاتصال خاص بموعد العلاج الطبيعي |
تم التواصل مع العميل و ابلاغ قسم العلاج الطبيعي لمعاودة الاتصال به |
HBM | Administrative | Enquiry | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-45203 | 2/27/2023 12:00:00 AM | 4/26/2023 12:22:31 PM | 2/13/2023 12:00:00 AM | |||||||
4439 | عبدالناصر التميمي | 930105982 | 34513015 | مركز حالة بوماهر الصحي لا يوجد نظام ابدا ولا جهاز ارقام صار لي 3 ساعات عشان ادخل على الطبيب |
تم التواصل مع العميل و اتضح بانه لا يوجد اوراق لجهاز الأرقام في قسم السجلات، تم التواصل مع قسم المخازن لتوفير الأوراق في اسرع وقت ممكن |
HBM | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-10440 | 3/11/2023 12:00:00 AM | 4/26/2023 12:25:33 PM | 3/14/2023 12:00:00 AM | ||||||
4440 | صفية بحر | 730603431 | 3917170 | يوم السبت الموافق 8/4/2023 ظهرا ذهبت الى مركز حالة بوماهر الصحي برفقة صديقتي المريضة وذهبت الى الكونتر للتسجيل تم تسجيل صديقتي على التصنيف وعند التحويل على الطبيب رفضت موظفة الاستقبال نورة العازمي تسجيل صديقتي والفضت علي بكلمات سيئة بصوت عالي امام المرضى |
تم الاتصال من مقدم الطلب لمعرفة تفاصيل الشكوى واتضح بانه المريضة موظفة في مركز المحرق الصحي ولديها خلافات سابقة مع الموظفة زتم الاجتماع مع الموظفة نورة العازمي |
HBM | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-41494 | 4/10/2023 12:00:00 AM | 4/26/2023 12:30:36 PM | 4/11/2023 12:00:00 AM | ||||||
4441 | يوسف الملا | 670106038 | 39433358 | يعاني مركز حالة بوماهر الصحي من الاهمال حيث ان معظم المصابيح بالمركز لا تعمل منذ فترة طويلة ولم يتم استبدالها وكذلك الكثير من الممرات مظلمة ولا تعطي ارتياح للمرضى و المراجعين وكانه المبنى مهجور |
تم التواصل مع مقدم الشكوى وتم الاتصال بقسم الصيانة لمتابعة الموضوع وتبديل الانارة |
HBM | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-90538 | 2/23/2023 12:00:00 AM | 4/26/2023 12:33:56 PM | 2/26/2023 12:00:00 AM | ||||||
4442 | سعاد العلي | 930307917 | 32278811 | السلام عليكم تم الاتصال بمركز حالة بوماهر الصحي وذلك للاستفسار عن خدمة فحص ماقبل الزواج وتم الاتصال مايقارب 6 مرات وللاسف لا يوجد رد علما بانه تم الضغط على جميع التحويلات ولكن لا يوجد رد |
تم التواصل مع العميل وتم الاتصال بالقسم المعني للتواصل مع مقدم الطلب و اعطائها موعد لفحص ماقبل الزواج |
HBM | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-26529 | 1/2/2023 12:00:00 AM | 4/26/2023 12:37:50 PM | 1/4/2023 12:00:00 AM | ||||||
4443 | زهرة شاكري | 961104201 | 36665255 | عندي استفسار بخصوص ماهي المراكز التي تعمل 24 ساعة؟ وهل يتم استقبال المرضى من جميع مناطق البحرين؟ وماهي الخدمات التي يتم تقديمها؟ هل يتم معاينة المريض من قبل الدكتور او الممرض؟ |
تم التواصل مع العميل والإجابة على التساؤلات بالنسبة للمركز التي تعمل 24 ساعة في محافظة المحرق و العاصمة A - مركز حالة بوماهر الصحي - مركز بنك البحرين والكويت بالحد الصحي - مركز جدحفص الصحي و بالنسبة للإستفسار قبول جميع المرضى للمراكز 24 ساعة؟ نعم ، ولكن بعد الساعة 7:00 مساءا و ايام العطل، ويتم تصنيف المرضى قبل الدخول على الطبيب |
HBM | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-23620 | 3/15/2023 12:00:00 AM | 4/26/2023 12:40:43 PM | 3/19/2023 12:00:00 AM | |||||||
4444 | أمل العلوي | 840506694 | 37775115 | السلام عليكم المستشفى حالة بوماهر الصحي بحاجة الى انارة قوية ليلا حيث ان المستشفى كان مجهز للعمل فترتين فقط اما الان فاصبح 24 ساعة وانارته غير جيدة و المكان مخيف ليلا هذا بالاضافة الى موقف السيارات التي تملأه بالسيارات الثقيلة و انا اقترح وضع مدخل للمواقف بارتفاح معين يمنع دخول السيارات الكبيرة. |
تم التواصل مع العميل أكثر من مرة ولكن لا يوجد رد ، فقد تم الاتصال في الساعة 8:10 و 11:00 و 12:00
و بالنسبة للشكوى المقدمة تم التواصل مع قسم الصيانة لزيادة الإنارة الخارجية وسيتم تركيب عدد 5 كشافات للسور الخارجي للمركز |
HBM | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-04-91055 | 2/15/2023 12:00:00 AM | 4/26/2023 12:44:25 PM | 2/19/2023 12:00:00 AM | ||||||
4445 | Jasim Sami | 010410147 | 337233423 | jasoom00@icloud.com | مستشفى مدينة حمد دوار 17 حجزت موعد الساعة 09:59 صباحاً وفاته من موعدي 40 دقيقة والدكتورة لان تنادي اسمي ذهبت الى الرسبشن قالو لي ان نفعل لك شي انتضر انا متضرر ل انتضاري هنا بدون اي فائده او اي علاج كثر من الوقت التي الى المستشفى وهيا على الحل نفسه |
تم الاتصال بالمريض جاسم سامي صاحب رقم شخصي 010410147 فقد توضيح سبب التأخير وذلك لسبب وجود أطباء متدربين حيث يتم شرح الحالات اليومية ومناقشة التفاصيل معهم تفهم المريض ذلك شاكرين له
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MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-04-22876 | 4/11/2023 12:00:00 AM | 4/30/2023 9:41:42 AM | 4/13/2023 12:00:00 AM | |||||
4446 | بسمة السيد أحمد | 36651100 | دورات المياه الخاصة بالزوار نرجو تجديدها فالابواب باليه جداً والأرضيات ايضاً كما أن الرائحة دائماً غير مرغوبة فضلاً عن الاضائه فهي قديمة جداً تحتاج دورات المياه الى تجديد بالكامل فهي غير صحية ولائقة بالمركز |
تم التواصل مع المراجعه ان هناك طلب مسبق صيانة دورات المياه، كما ابدى المراجع تفهمه للموضوع وشكرنا لتواصلانا معاه |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-04-68333 | 4/17/2023 12:00:00 AM | 4/30/2023 9:47:40 AM | 4/30/2023 12:00:00 AM | |||||||
4447 | Ghadeer Abulnabi | 980301149 | 36669262 | حجزت موعد من مختبر مركز محمد جاسم كانو موعد فحص سكر للحوامل وتم اعطائي موعد في تاريخ 11 مايوم وموعدي مع دكتورة النساء والحوامل في السلمانية في تاريخ 9 مايو واتصلت في مختبر مركز محمد جاسم كانو واخبروني بالقدوم الى المركز لتغيير الموعد وبعد الذهاب الى قسم المختبر لتغيير الموعد يتم اخباري بأن لا يوجد مواعيد قبل تاريخ 11 مايو! |
صباح الخير جميعا" ، بخصوص الشكوى الواردة اليوم تم التواصل مع المريضة و إبلاغها بعدم وجود مجال لمواعيد تحليل السكر قبل تاريخ 11 و يمكنها التوجه لمجمع السلمانية الطبي بما أنها مريضة السلمانية لكنها رفضت الاقتراح . |
MJK | Administrative | Complaint | Appointments | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-81234 | 4/30/2023 12:00:00 AM | 5/2/2023 8:31:50 AM | 5/2/2023 12:00:00 AM | ||||||
4448 | Ali Mohamed | 880700246 | 39989299 | afan1234596@gmail.com |
السلام عليكم بالنسبة الى مركز محمد جاسم كانو الصحي يفتح ٢٤ ساعه ولقد اتيت الى المركز في الساعه الرابعه ونصف فجرا ولقد رفضو علاجي لقولهم ليسى ليدينا مواعيد وبما مكانك القدوم في الدوام الرسمي وللعلم كنت اعاني بالم شديد في البلاعيم ولا يمكنني بلع ريقي من الألم طلبت منهم مسكن او اي دواء لكي يخفف الألم قالو لا نستطيع علاجك وعلما لم يتم فحصي |
بعد التواصل مع المراجع تبين ان اعتراضه على تصنيف التمريض والتقييم الذي حصل عليه غير مناسب الى حالته، كما ان الممرضة لم يكن لديها اسلوب في التعامل معه وتستخدم الهاتف النقال وقت التحدث معه |
MJK | Administrative | Complaint | Appointments | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-52417 | 5/2/2023 12:00:00 AM | 5/3/2023 9:32:17 AM | 5/3/2023 12:00:00 AM | |||||
4449 | Huda Nawar | 980909198 | 33933925 | hudanawar9@gmail.com | ألسلام عليكم ورحمة الله حابه أقدم شكوى بخصوص الدكتورة اللى نشبت عليها بغرفة ٣- تاريخ ٤/٢٢ في مركز محمد جاسم كانو لعدم فحصي وإعطائي بخاخ فنتولين لأعراض كورونا وسبب لي مضاعفات وأعراض جانبية بالاضافة إلى الدكتور في طوارئ السلمانية اللى راجعته مرتين بسبب التعب والخفقان ) اعراض جانبية للدواء ( وما تأكد من النظام وخبرني بأنها أعراض طبيعية، ولم تكن كذلك للعلم معدل نبضات القلب من ۱۰٦ - ۱۱۷ كان وبعدها عانيت من ترجيع ورعشه وتنميل ورجعت لنفس الدكتور وقالبي ليش راجعه ؟ ومع الأسف اني بنفسي كتبت عن الأعراض الجانبية للأدوية وعرفت ان بخاخ فنتولين هو السبب والدكتور ما تأكد من الأدوية وما عمل تخطيط والسبب اني كنت موجودة الصبح والدكتور المناوب قبله عمل لي تخطيط إهمال وعدم تحمل مسؤولية من المركز الطوارئ السلمانية |
تم التواصل مع المريضة وتم مناقشة الموضوع وشرح استخدامات الدواء وتم تفهم الموضوع شاكرين لها ، وتم توجيه الاطباء لضرورة ذكر الاثار الجانبيه للداواء قبل وصفه |
MJK | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-21042 | 5/2/2023 12:00:00 AM | 5/4/2023 8:52:04 AM | 5/3/2023 12:00:00 AM | |||||
4450 | saba alhusaini | 900109785 | 36255770 | saba2911990@gmail.com | انه يوم السبت انفجرت طبله انني وليست اول مره تحدت لي مشاكل باذاني وفعلا كشفت الدكتوره بان طبله انني منفجره، اعطتني مضاد وقالت لي انه قد يحدث لي اثار جانبيه وانه ارجع لكي تحولني السلمانيه ، انفجرت لي اذني من قبل واعرف ان المضاد بدون باقي الأدويه وتنظيف وفتيله لا ينفع ، كل ما اكل المضاد ارجع او انام ل ۲۲ نفس يوم امس الاثنين ، يوم الأحد التحسس ذبحني ولازال اكتب لدي ادویه حساسیه استخدمتهم من نفسي ليخف الالم ، اليوم قدمت لاني لا استطيع تحمل الحساسيه ولا تحمل الم اذني ولا استطيع ان اظل نائمه نص اليوم او اليوم بطوله ، واتيت وتم تصنيفي اني حاله مستقره وانتظر لبعد الساعه ال ۱۲ منتصف الليل ، كالعاده من اسواء لا اسواء المراكز الصحيه ، مركزنا جاسم كانو دوار ۱۷ ، لما يصيبني انه اصير ما اسمع من بيكون مسؤول من مستشفى او وزاره ، هل لأني بحرينيه وماعندي فلوس اتم اعاني وماحصل علاج نفس باقي الناس ، اكثر من مره اكون مريضه وما احصل دواء او علاج وارجع البيت اتحمل الألم واقول تهون ، بس اخسر سمعي عشان المستشفى يظنون انه عادي الأذن منفجره وخذي مضاد يسوي حساسيه واذا تحسستي تعالى نحولج طوارى حمد |
تم التواصل عن طريق الهاتف المذكور وتبين ان الرقم لايعمل وتم مراجعة الملف الصحي الالكتروني التابع لها وتبين تم علاجها في المركز ( مضاد حيوي+ مسكن + مضاد حساسيه) ، كما تم عمل تحويل بشكل مستعجل الى عيادة الانف والاذن والحنجرة في مستشفى السلمانيه لمتابعه حالتها |
MJK | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-54959 | 4/30/2023 12:00:00 AM | 5/4/2023 9:15:53 AM | 5/3/2023 12:00:00 AM | |||||
4451 | Fatema Mubarak | 910108668 | 36366067 | fatima.ateeg@gmail.com | السلام عليكم اقدم شكر بالنسبه حق دكتور موجود في مركز حمد كانو الصحي دوار ۱۷ مدينة حمد حضرت المركز في الساعة ۱۱:۳٠ تقريباً، والدكتور المتواجد في الغرفة رقم محمد العالي على حسب ماهو مذكور على الباب ظل يتلاعب بادخال المرضى على كيفه وانتظار مرضی الطوای، ۳۰ دقیقه ع الأقل اذا مو اكثر وله يتم اسراع علاج المريض وغير الى انه شخصين انتظرة ساعة تقريباً ليحين دخولي الغرفه مع العلم اني دخلت بين المراجعين لسؤال هل يتم الأنداء بالأسماء أو الوقوف بطاير الانتظار عند الباب للدخول البرد على انه يتم الأنداء بالأسماء على حسب الترتيب. ولكن ظل يدخلهم بحجة أنهم من التمريض والمريض إلى سنقني قد سمعت بلسانه انه ينتظر عند الباب لدخول أول واحد قبل المراجعين الدقيه. وهذا يعتبر ظلم للمواطن واستغلال المنصب الى اهوه فيه وعدم التزامه بالعمل خصوصا اننا جميعا ننتظر للدخول بحجة الحاجة الطارئة العلاج ارجو النظر في الموضوع وعدم اهماله |
تم التواصل مع المريضه وتم شرح الاجراءات المتبعه في التصنيف وتم مراجعه قائمة الطبيب حيث تبين ان المريضه تم اعطاءها موعد الساعه 3:04 فجرا وتم توجيهها لقسم التمريض وتصنيفها اللون الاصفر في الساعه 23:39 وتم معايتهعا من قبل الطبيب الساعه 00:23 وكما تبينت من مراجعه قائمة الطبيب الالكترونية بأن الطبيب يقوم بمعاينه المرضى حسب مواعيدهم وتصنيف بالترتبيت حيث كان هناك حالات تصنيفها برتقالي تستدعي معاينتها قبل موعدها |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-91398 | 5/2/2023 12:00:00 AM | 5/4/2023 9:51:42 AM | 5/3/2023 12:00:00 AM | |||||
4452 | Hamad AlHassouni | 960711325 | 35520355 | hassone9.hh@gmail.com | تم الحجر من الأمس في برنامج صحتى على أن يكون الموعد ٩:٣٠ القضت ربع ساعة اضافية عن الموعد دون أن يتم مناداتي (والسبب عدم وجود الدكتور في غرفة الكشف اساسا) اتفهم واعي التأخير والظروف. ولكن هناك موظفين تحملوا الأعباء وتراكم المهمات من أجل الحضور للموعد ومن ضمنهم انا لقد استاذنت من مكان دوامي للذهاب للمركز الذي لا يبعد الا ٣ دقاق من موقع دوامي ولكن الأن مازلت انتظر مناداني والسبب عدم وجود الدكتور في غرفة الكشف ما حصل في مركز محمد جاسم كانو می دوار ۱۷ |
تم التواصل مع المريض ومناقشة الموضوع وقد تبين بعد مراجعه الملف الالكتروني ان هناك حاله طارئة في غرفة الطوارئ بالظبط في نفس وقت وصول المريض وكان هذا الطبيب مشغول معاينةة الحالة في غرفة الطوارئ وهذا سبب التأخير ( 14 دقيقه ) للمريض عن موعده وقد تفهم المريض ذلك بصدر رحب شاكرين له |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-59105 | 5/2/2023 12:00:00 AM | 5/4/2023 9:56:51 AM | 5/3/2023 12:00:00 AM | |||||
4453 | فاطمة عباس | 950205591 | 66735727 | السلام عليكم و رحمة الله و بركاته اتقدم بهذه الشكوى على مركز الكويت الصحي الكائن في منطقة
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تم التواصل بالمراجعة وأفادت بأنها حضرت للمركز للمرة الأولى يوم الثلاثاء 03 مايو ولم تحصل على موقف لسيارتها بسبب الزحمة وأنها انتظرت للحصول على خدمة الصيدلية من الساعة 07:47 حتى الساعة 8:50 دقيقة كما انتظرت للحصول على خدمة المختبر حتى الساعة 9:20 دقيقة مع كثرة عدد المراجعين وصغر قاعة الانتظار وهو ما لم تره في المراكز التي كانت تتردد عليها سابقا (مركز محمد جاسم كانو ومركز مدينة حمد الصحي) كما بينت أن منزلها يقع بالقرب من مركز مدينة حمد إلا أن علاجها في المركز الأبعد وهو مركز الكويت الصحي وتمنت أن يتم معالجة وضع المركز لتسهيل حصول المراجعين على الخدمات في وقت أقصر مما مرت به.
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KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-05-29959 | 5/3/2023 12:00:00 AM | 5/4/2023 4:11:35 PM | 5/4/2023 12:00:00 AM | ||||||
4454 | فاطمة عباس | 950205591 | 66735727 | السلام عليكم و رحمة الله و بركاته اتقدم بهذه الشكوى على مركز الكويت الصحي الكائن في منطقة
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تم التواصل بالمراجعة وأفادت بأنها حضرت للمركز للمرة الأولى يوم الثلاثاء 03 مايو ولم تحصل على موقف لسيارتها بسبب الزحمة وأنها انتظرت للحصول على خدمة الصيدلية من الساعة 07:47 حتى الساعة 8:50 دقيقة كما انتظرت للحصول على خدمة المختبر حتى الساعة 9:20 دقيقة مع كثرة عدد المراجعين وصغر قاعة الانتظار وهو ما لم تره في المراكز التي كانت تتردد عليها سابقا (مركز محمد جاسم كانو ومركز مدينة حمد الصحي) كما بينت أن منزلها يقع بالقرب من مركز مدينة حمد إلا أن علاجها في المركز الأبعد وهو مركز الكويت الصحي وتمنت أن يتم معالجة وضع المركز لتسهيل حصول المراجعين على الخدمات في وقت أقصر مما مرت به.
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KHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-05-53169 | 5/3/2023 12:00:00 AM | 5/4/2023 4:13:37 PM | 5/4/2023 12:00:00 AM | ||||||
4455 | فاطمة عباس | 950205591 | 66735727 | السلام عليكم و رحمة الله و بركاته اتقدم بهذه الشكوى على مركز الكويت الصحي الكائن في منطقة
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تم التواصل بالمراجعة وأفادت بأنها حضرت للمركز للمرة الأولى يوم الثلاثاء 03 مايو ولم تحصل على موقف لسيارتها بسبب الزحمة وأنها انتظرت للحصول على خدمة الصيدلية من الساعة 07:47 حتى الساعة 8:50 دقيقة كما انتظرت للحصول على خدمة المختبر حتى الساعة 9:20 دقيقة مع كثرة عدد المراجعين وصغر قاعة الانتظار وهو ما لم تره في المراكز التي كانت تتردد عليها سابقا (مركز محمد جاسم كانو ومركز مدينة حمد الصحي) كما بينت أن منزلها يقع بالقرب من مركز مدينة حمد إلا أن علاجها في المركز الأبعد وهو مركز الكويت الصحي وتمنت أن يتم معالجة وضع المركز لتسهيل حصول المراجعين على الخدمات في وقت أقصر مما مرت به.
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KHC | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-05-94870 | 5/3/2023 12:00:00 AM | 5/4/2023 4:16:21 PM | 5/4/2023 12:00:00 AM | ||||||
4456 | كوثر سلطان | 34315505 | السلام عليكم ورحمة الله وبركاته الطبيب سمير حسن كان يغطي في مركز يوسف انجنير بيوم الأحد بتاريخ ٢٣ ابريل ٢٠٢٣، رفض إعطائي إجازة مرضية لليوم التالي و طلب مني الحضور باليوم التالي لأخذ الإجازة لنفس اليوم. الطبيب أولاً كذب بخصوص قوانين المراكز الصحية حيث قال انه ممنوع كتابة اجازة مرضية لليوم التالي خلال الاجازات الرسمية وبعد الحديث اكثر قال هذا يعود لتقديره وهو لا يود إعطائي إجازة مرضية و اخبرني ان اقدم شكوى بأسلوب سيئ ولا يبدي احترام المريض . رغم انه لا يعتقد أني استحق اجازة مرضية لليوم التالي لكنه وصف لي مسكن ألم في الوريد وهذين الفعلين يتعارضان فإذا كان المريض يحتاج مسكن ألم يعمل عن طريق الوريد لكي يظهر مفعوله بسرعة فهو بدرجة تعب لا يمكن ان تسمح له ان يحضر اليوم التالي لأخذ عذر طبي فقط. الطبيب لم يبدي احترام لشخص و مشاعر المريض |
تم التواصل مع صاحبة الشكوى من قبل رئيس الاطباء والاطمئنان على صحتها والتوضيح انه ممكن اعطاء الاجازة ليوم اخر وسوف يتم التواصل مع الطبيب المعني. وتم شرح قوانين الاجازات وتم الاعتذار عن ما بدر من الطبيب |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-05-21778 | 4/26/2023 12:00:00 AM | 5/5/2023 11:10:49 AM | 4/26/2023 12:00:00 AM | |||||||
4457 | JAMAL SALMAN | 33912380 | هذا منظر الزراعه التجميليه في مستشفى انجنير الصحي في مدينة عيسى يرجى من المسؤولين اخذ الموضوع في عين الاعتبار هذا غير منظر حضاري |
تم محاولة الاتصال بالمراجع عدة مرات للتحدث معه بخصوص الموضوع المعني ولكنه لم يرد على الاتصال |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-05-42597 | 5/2/2023 12:00:00 AM | 5/5/2023 11:13:30 AM | 5/4/2023 12:00:00 AM | |||||||
4458 | Ali Mohamed | 880700246 | 39989299 | afan1234596@gmail.com | السلام عليكم بالنسبة الى مركز محمد جاسم كانو الصحي يفتح ٢٤ ساعه ولقد اتيت الى المركز في الساعة الرابعة ونصف فجرا ولقد رفضو علاجي لقولهم ليسى ليدينا مواعيد وبما مكانك القدوم في الدوام الرسمي وللعلم كنت اعاني بالم شديد في البلاعيم ولا يمكنيي بلع ريقي من الالم طلبت منهم مسكن او اي دواء لكي يخفف الالم قالو لا نستطيع علاجك وعلما لم يتم فحصي |
بخصوص الشكوى تم التواصل مع المراجع حيث افاد بانه كان يعاني من الم في الحلق ولا توجد مواعيد حيث تم شرح الية التصنيف وأفاد بزيادة الأطباء لحل مشكلة نقص المواعيد وتم الاعتذار منه. وتم التواصل مع الممرضة المعنية حيث أفادت بانها كانت تتحدث مع الدكتورة بخصوص مريض كانت قد عاينته مسبقا. |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-95270 | 5/3/2023 12:00:00 AM | 5/7/2023 12:32:34 PM | 5/4/2023 12:00:00 AM | |||||
4459 | Salman Murad | 850806526 | 35956862 | bukhalifa198585@gmail.com | ذهبنا الى مركز كانو الصحي في دوار 17 الساعة 3 فجرا تاريخ 30/4/2023 لزوجتي اسمها لطيف جمال صالح مریضه زواع و اسهال صخونه تروح واتيي أكثر من 10 مرات دشت الحمام بسبب الزواج والإسهال واخر شي الممرضه في غرفه 14 اتقيمها تقييم عادي اتقولها موعد الصبح عادي اخذيلج اشلون تاخذلها موعد الصبح المريضه يادوبها تمشي اتقولو نلها تعالي الصبح موعد عادي |
بخصوص الشكوى تم التواصل مع المراجع حيث افاد بانه زوجته كانت تعاني من اسهال وترجيع ولا توجد مواعيد حيث تم إعطائه موعد ليوم ثاني فذهب الي مستشفى العسكري وتم عمل تحليل الحمل حيث افاده بان النتيجة كانت إيجابية بعد عشر سنوات انتظار حيث تم شرح الية التصنيف وأفاد بزيادة الأطباء |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-50215 | 4/30/2023 12:00:00 AM | 5/7/2023 12:39:56 PM | 4/30/2023 12:00:00 AM | |||||
4460 | Husaain | 901105724 | 32201191 | sweeth121@gmail.com | توجهت للمركز الصحي ( محمد جاسم كانو دوار (۱۷) للعلاج بما ان المركز مفتوح على مدار ٢٤ ساعة وبعد الانتظار وتصنيف الحالة طلبت مني ممرضة التصنيف أخذ موعد في الاستقبال ابلغني بالعودة في الصباح لاخذ موعد وكنت بحاجة للدخول على الدكتور كوني اعاني بألم في جسمي وحرارة |
بخصوص الشكوى تم التواصل مع المراجع حيث افاد بانه كان يعاني من الم في الجسم ولا يوجد مواعيد حيث تم شرح الية التصنيف وأفاد بزيادة الأطباء |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-22471 | 4/30/2023 12:00:00 AM | 5/7/2023 12:51:51 PM | 4/30/2023 12:00:00 AM | |||||
4461 | Ebrahim Ahmed | 931010624 | 37001197 | ebrahim_ahmed@outlook.com | بسم الله الرحمن الرحيم إلى ادراة مركز محمد كانو الصحي في مدينة حمد دوار 17 للمرة الثانية اقدم شكوى ولكن لا جدوى .. جيت المستشفى الشهر الساعة 12 وبطني حالتي حاله ويايي سهاااال وعطوني موعد بعيد العصر وانا ما اقدر يارايح باجاي قلت يمكن ضغط ماعليه يجي المغرب بعد مايهدا بطني شوي .. جيت المغرب باخد موعد عطاني عقب ساعة ونص خبرته ان ماقدر اروح واجي قال روح التمريض .. رحت التمريض فيه متدربين وهم مساكين يسوون التي علموهم وياه عجل يعلمون حتى المتدربين إذا واحد مافيه ضغط ولا سكر لا يدخلونه !!! عجيب الاستقبال يقول أبي اذا رحت جيت لبي ورقه من الطوارئ بخليك تدش الحين يعني هذا شنو معناه والله تعبنا وياكم والله بعد أنا مو اللي مقطع المستشفى كل يوم هني ووقت اللي نحتاج فيه المستشفى يسوون لينا جديه .. نتمنى حل هالامور وعدم تقييم مرض الناس كل واحد يقيم في المريض على كيفه |
تم التواصل مع المريض وتم شرح الية التصنيف له. حيث افاد بأن من فحص المؤشرات الحيوية كانو متدربين حيث ان لباسهم ازرق فتم شرح الموضوع له بانهم ممرضات وتم تبديل اليونيفورمل . هذا مالزم |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-89524 | 5/7/2023 12:00:00 AM | 5/7/2023 1:53:56 PM | 5/7/2023 12:00:00 AM | |||||
4462 | خديجة أحمد | 861210638 | 33991721 | lolohm86@gmail.com | عدم اعطاء ادوات فحص السكر لطفلتي صاحبة الرقم الشخصي 160300347 لمدة شهرين على التوالي ادعاء بعدم توافرها في مركز محمد جاسم كانو على الرغم من حصول بعض المصابين في نفس المركز والمراكز الأخرى على الادوات كاملة نتمنى العدل والانصاف في التوزيع وتوفير احتياجات هذه الفئة اللتي تحتاج للفحص المستمر من اجل تحديد جرعات الانسولين المناسبة قبل كل وجبة طعام |
تم التواصل مع والدة الطفل وتم شرح الموضوع بعدم توافره حاليا .ولكن تم توافره من مركز الكويت للطفل وعليها الاستلام بكرة من قبل مشرفة التمريض شكرا لكم |
MJK | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-93628 | 5/4/2023 12:00:00 AM | 5/8/2023 7:38:33 AM | 5/7/2023 12:00:00 AM | |||||
4463 | Sayed Ahmed Alalawi | 920901514 | 33604906 | A2a9a4@hotmail.com | زوجتي تعاني من مرض سكر نوع اول بالإضافة الى انها حامل وهو ما يتطلب منها قياس السكر بشكل يومي ولمرات عدة بهدف ضبط السكر وكذلك لمعرفة الجرعة المناسبة للانسولين قبل الوجبات او التأكد اذا ما كان هنالك هبوط بالسكر او ارتفاع فيه لعمل اللازم بهدف المحافظة على سلامتها وسلامة الجنين وللأسف لا يوفر المركز الصحي حالياً متطلبات قياس السكر بسبب نفاد الكمية !!! واهمها شرائح القياس وهو ما يعقد الوضع عليها كونها مريضة سكر نوع اول ويعقده اكثر ويجعله اخطر كونها حامل في الوقت ذاته .. واستفساري بخصوص موعد وصول شرائح ومتطلبات قياس السكر حيث ان الوضع معقد جداً. |
تم التواصل مع المريض مرتين في تمام الساعة 13:45 ظهرا و14:00 ظهرا ولم يتم الرد، كما تعلمون بان مستلزمات السكر غير متوفرة حاليا وتم اعلامكم مسبقا. ارجو التواصل مع المريض لكي يتم الاتصال بمشرفة التمريض لشرح الموضوع له على هاتف 17436888 تحويل 230 شكرا لكم |
MJK | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-16752 | 5/7/2023 12:00:00 AM | 5/8/2023 7:49:36 AM | 5/7/2023 12:00:00 AM | |||||
4464 | نوره سلمان الخياط | لا يوجد | 39604505 | شكرا للجميع من اطباء وموظفين ولجميع العاملين من فضلكم خصصتوا لنا مكان للجلوس ( نساء ) ولكن هذا المكان يستخدم من قبل الرجال والنساء والمكان الثاني للرجال فقط للرجال والمراد ان يلتزم الجميع وشكرا |
تم التواصل مع المراجعه واخبارها بان تم تخصيص مكان اخر للنساء وسيتم توصيه الحارس للتدقيق على القاعات عده مرات للتاكد من التززام المراجعين بالجلوس بالاماكن المخصصه |
HKC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-05-80937 | 5/4/2023 12:00:00 AM | 5/8/2023 9:14:50 AM | 5/8/2023 12:00:00 AM | |||||||
4465 | Khalid AlMoosa | 39322744 | عندي شكوb على مركز الحد الصحي و خصوصاً على الموظف خليفة حمد، حيث أمس بالليل ذهبت للعلاج من إرتفاع في درجة الحرارة و إحتقان شديد في اللوز و الموظف المذكور كذب علي وقال لي موعدك عند الساعة العاشرة في غرفة رقم 11 وعندما حضرت في الموعد المحدد و دخلت على الدكتور قال لي موعدك عند الساعة الواحدة فجراً إنصدمة و أرتفع عندي الضغط وأنا مريض بالسكري و الضغط و للعلم أنا دخلت المستشفى عند الساعة 8:38 دقيقة مساءً وحصلت على هذا الموعد عند الساعة التاسعة والربع و سؤالي لماذا كذب علي هذا الموظف خليفة حمد ولماذا هذه الأجرائات الممله 100ممرضة و دكتورين فقط لمعالجة المرضى ومع الأسف أغلب الممرضات يلهون في الهواتف الخاصة بهم، الرجاء محاسبة الموظف المذكور على كذبه علي و ما أصابني من أرتفاع في ضغط الدم من القهر و مراقبة هذه الإدارة الغير نافعة و عدم بقاء الموظفين في المراكز أكثر من سنة حتّى لا يتجبروا على الناس و حسبي الله ونعم الوكيل على من تسبب لي في الغضب الذي أصابني بالأمس من مركز الحد الصحي، هاتف 39322744 |
السلام عليكمتم التحقق من نظام أي صحه و تبين المريض مصنف من قبل قسم التمريض درجة رقم 4 و حسب القانون للرعاية العاجلة بان درجة 4 فترة الانتظار مده ساعة واحده فقد اخبرة الكاتب بفترة انتظار حسب القوانين و اللوائح الموجودة لكن الطبيب لم يعطي درجة التصنيف اي اهمية و ابلغ المريض بوقت موعده الموجود في النظام، تم ابلاغ مسؤولة الاطباء بهذا الخصوص وسوف تنبه الطبيب و تم كذلك والتواصل مع المريض و شرح له آلية عمل نظام الرعاية العاجلة و ابلاغة الخطا من قبل الطبيب وليس الكاتب و سوف يتم عمل الاجراء المناسب مع الطبيب |
BKH | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-92809 | 5/8/2023 12:00:00 AM | 5/11/2023 9:10:55 AM | 5/8/2023 12:00:00 AM | |||||||
4466 | محمد الحسين | 820308455 | 39844418 | حاولت من تاريخ 2 ابريل 2023 بالتسجيل ببرنامج اختر طبيبك و عند ذهابي للمركز الصحي التابع لي و هو مركز مدينة حمد الصحي للمراجعة تفاجأت بأن التسجيل فتح في نهاية شهر مارس و انتهى في نهاية ابريل و اخبروني بأن التوزيع سيتم عشوائي ، لم تصلنا اي مستجدات او اشعارات من المركز بفتح باب التسجيل و هل يعقل فقط فتح باب التسجيل مدة شهر واحد و الكثير ليس لديهم علم، لا يعقل ان ارتبط بدكتور لا اريده مدى الحياة، فأتمنى منكم باب التسجيل لكي اقوم بتسجيل زوجتي و بناتي عند دكتورة معينة كانت تتابع معهم |
الموضوع : شكوى بخصوص اختيار طبيب العائلة، العميل: محمد حسين، التلفون /39844418 ، الرقم الشخصي / 820308455 بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمراجع المذكورة بياناته أعلاه للاستعلام عن موضوع الاستفسار. كما قمنا باطلاع المراجع بأننا قمنا بحملة دعائية و اعلانية و استخدام مختلف أدوات التواصل لنشر فكرة المشروع و أهدافه من خلال الجرائد و الصحف المحلية و عبر أثير راديو و اذاعة البحرين و البرامج التلفزيونية و عن طريق موقع وزارة الصحة و مواقع التواصل الاجتماعي، كما قمنا بعقد الندوات و المحاضرات و الاجتماعات مع أصحاب و ممثلي الجهات الثقافية و الاجتماعية و السياسية و الخيرية للتعاون معنا و مساهمتهم في الحملة الدعائية و الاعلانية من خلال مواقع التواصل الاجتماعي الخاصة بهم و خدمة التواصل مع الأهالي عن طريق الواتساب و الرسائل النصية القصيرة و كذلك فتح مقرهم للمساهمة في عملية التسجيل لاختيار طبيب العائلة، كما قمنا بلصق البوسترات و الاعلانات في المركز الصحي . كما أوضحنا له بأنه تم فتح برنامج التسجيل الالكتروني عبر الانترنت من خلال موقع وزارة الصحة الالكتروني لفترة تصل الى شهر و نصف، و بعد ذلك تم توزيع المسجلين الذين لم يقوموا بإتمام عملية اختيار طبيب العائلة نظرا لأهمية هذا المشروع و الذي يهدف الى تقديم خدمات صحية متكاملة و مستدامة و ذات جودة عالية بالاستخدام الامثل للموارد المتاحة و للارتقاء بجودة الخدمات الصحية للعائلة و تقديم الخدمات العلاجية و الوقائية مثل التطعيم و التوعية و الكشف المبكر عن بعض الأمراض كأمراض السكري و السرطان، كما انبثق منه خدمة التواصل عن طريق الاتصال بالمريض و تعزيز التواصل معهم و تنظيم زيارات الأفراد للمركز الصحي. و عليه فقد أبدى المراجع تفهمه لشرح البرنامج كما قمنا بترغيبه في طبيب عائلته من خلال أسلوب التشجيع و توضيح الايجابيات، كما قمنا بإبلاغه بإمكانية تغيير طبيب العائلة بعد مضي عام.
وتفضلوا بقبول وافر التحية والاحترام ،،، |
HHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-05-23489 | 5/9/2023 12:00:00 AM | 5/9/2023 7:42:38 AM | 5/9/2023 12:00:00 AM | ||||||
4467 | زينب ابو سهيل | 941000915 | 36767062 | ذهبت لمركز مدينة حمد الصحي لفحص اللياقة اللازم لتجديد رخصتي لمهنة التمريض، في يوم الموعد مع الطبية طاهرة النشابة التي يتوجب عليها كتابة التقرير لم تقدم الطبيبة عملها بتعاون اذا كان قد كتب لي ان فحص ابر الحساسية لي مقداره 1 سم و ذلك لأخذي تطعيم يسبب ذلك، كما اني قد استخد\مت مواد معطرة و لامست موضع ابر الحساسية لذلك كان مقدار التورم 1 سم و هو مقدار عادي، و لكني لوجودي كطاقم طبي اخبرتني الدكتورة لانه غير عادي و يتوجب علي اخذ ادوية لمدة 6 شهور لاشتباهي لحمل مرض السل الرئوي، مع ذلك جميع تحاليل الدم سليمة و اشعة الصدر سليمة ، كما اخبرتني بأن يتوجب علي عمل فحص في مستشفى خاص بما يكلف 60 دينار او اخذ موعد اذا كان لدي واسطة في الصحة العامة ليتم عمل الفحص لي بالمجان، اخبرتها باعادة فحص ابرة الحساسية لي في موضع اخر و قد رفضت بعد استشارة الطبيبة المسؤلة عن المركز الصحي و هي دكتورة صابرين كمال، و تم رفض التعاون و هنا انا اخسر اموالي التي دفعتها للفحص الطبي، و ادفع مقابل فحص اخر في الخاص 60 دينار |
تم التواصل مع المراجعه و توضيح جميع الإجراءات و الأنظمه المعمول بها في مراكز الرعاية الصحية الأوليه حيث أن المراكز الصحية تعتبر خط الدفاع الاول للمراجعين و المقيمين على حد سواء، و بخصوص شكوى المراجعة عن تعاون الطبيبة فقد تم اعطائها جميع الحلول المتاحة و تم شرح الالية المتبعة بخصوص قراءة ابرة PPD حيث ان بعض التخصصات و منها الطبية قياس 10 ملم يتطلب اعطاء الادوية الوقائية بغض النظر عن سلامة اشعة الصدر كما قامت الطبيبة بشرح ماهية القراءة و على ماذا تدل و ان الدواء يححقن في طبقات الجلد السفلية كما قامت الطبيبة باعادة القراءة بنفسها لكي تطمئن المراجعة. قامت الطبيبة بالتوضيح للمريضة بأن بامكانها عمل تحليل خاص متوفر في الصحة العامة، كما قامت بمراجعة رئيس المركز الصحي حيث تم الايضاح لها بأنه بالامكان التحويل الى مستشفى السلمانية و لكنها فضلت اكمال العلاج في المركز. بعد الاتصال بالمراجعة تم الاتفاق على التحويل لمستشفى السلمانية كما تم حجز موعد لها بتاريخ 22 مايو 2023، بالاضافة الى انه تم اشعارها بامكانية اعادة فحص PPD بتاريخ 18 مايو 2023 |
HHC | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-05-95105 | 5/9/2023 12:00:00 AM | 5/9/2023 7:53:20 AM | 5/9/2023 12:00:00 AM | ||||||
4468 | umair akram | 780656342 | 38386289 | umairakram80@hotmail.com | يتسائل المراجع بخصوص كيفية التعامل مع المرضى الأجانب الغير معفيين من الرسوم الصحية وكيفية الحصول على تأمين صحي |
تم التواصل مع المراجع وشرح له الفئات المشمولة بالتأمين الصحي حالياً في الرعاية الأولية وقد شكر المراجع الجهود المبذولة لتذلذل الصعاب وتقديم الخدمات الطبية للوافدين. |
BCC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-05-86442 | 4/27/2023 12:00:00 AM | 5/10/2023 7:45:11 AM | 5/3/2023 12:00:00 AM | ||||||
4469 | لا يوجد | لا يوجد | 66988669 | الملاحظه بخصوص اللباس المراجعين وذلك دخولهم بالشورت ( الهاف ) لايسمح بهذه اللباس يفضل |
تم الاتصال مرارا بالمراجع تم التواصل مع المريض وتوضيح ان لايوجد قانون حاليا يمنع دخول المرضى بهذا اللباس ولا نستطيع ان نخرج المريض من المركز بسبب لباسهلانه ربما حاله طارئه |
HKC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-05-89332 | 4/30/2023 12:00:00 AM | 5/9/2023 11:48:09 AM | 5/9/2023 12:00:00 AM | |||||||
4470 | سيد محمد | لا يوجد | 33336862 | اعطائنا موعد متاخر على دكتور غير موجود واعطا اتو بعدنا مواعيد مباشره |
كتب المريض ثلاث شكاوي لنفس العائله ونفس الشكوى ونفس رقم الاتصال وتم تدخيل واحده منها وتم الاتصال به مرارا سابقا تم التواصل مع المريض وشرح نظام اليه التسجيل وتم تسجيله على غرفه متاخره بسبب ان ثلاث مرضى من بيت واحد ولم يكن في مجال على الاطباء الموجودين المريض اخذ الموضوع على انه تعامل طائفي |
HKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 23-05-87675 | 3/28/2023 12:00:00 AM | 5/9/2023 12:00:48 PM | 5/9/2023 12:00:00 AM | ||||||
4471 | فاروق علي محمد | لا يوجد | 36001836 | farooqalqattan@gmail.com | مشكله باستلام الادويه بتواريخ الصيدليه غير مرنه الرجاء التكرم بالشرح للموظفه على الكاونتر 4 بحسن التعامل مع المرضى والتقيد بالاسلوب والمرونه وعدم التعامل بالحده والصرامه وسوء الخلق |
في تاريخ 30/4/2023 تم ارسال شكوى مقدمة من المريض فاروق علي محمد الرقم الشخصي 620302119 تم التواصل مع المريض لمعرفة المشكلة و اتضح ان المريض يقدم موعد تسليم الادوية و تم التفاهم مع المريض و حل المشكلة بحيث يذهب المريض للدكتور لكتابة الوصفة من جديد ليكون استلامه الشهري مع الموعد الجديد و تم تنبيه موظفة الصيدلية و ذلك بسبب تقديم شكوى كذلك على اسلوب الموظفة الصيدلانية عندما جاء المريض للصيدلية لإستلام ادويته
مشكلة استلام الأدوية بتواريخ غير مرنة الرجاء التكرم بالشرح للموظفة على الكونتر 4 بحسن التعامل مع المرضى و التقيد بالأسلوب و المرونة و عدم التعامل بالحدة و الصرامة و سوء الخلق |
HKC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-05-71453 | 4/30/2023 12:00:00 AM | 5/9/2023 12:08:26 PM | 5/3/2023 12:00:00 AM | |||||
4473 | معين الغربي | 33998694 | لى من يهمه الأمر في مستشفي البحرين والكويت في الحد حيت توجهت إلى هناك المعالجه ابنتي وكان هناك إهمال من قبل الجميع اجبروني على علاجها في مستشفي خاص فهل هذه من سياسه المستشفى |
تم التواصل مع المريض و بعد الاطلاع على الملف الالكتروني للمريض تبين انه الموعد بتاريخ اليوم الثانيتم التواصل مع المريض و شرح آليه التصنيف و تغيير السستم في فتره آخر ليل من تاريخ يوم الى آخرتم تنبيه الطبيبه بما حدث و التعهد على عدم تكرار ما حدث و الاهتمام و حسن التعامل مع المرضى |
BKH | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-87944 | 5/9/2023 12:00:00 AM | 5/11/2023 7:50:39 AM | 5/9/2023 12:00:00 AM | |||||||
4474 | Omar Alkhedri | 39104734 | يجب اعادة النظر في مستشفى الحد قسم رعاية الأمومة والطفولة / الاستقبال عندهم بريك واحين الناس تنطر اكثر من ساعة |
تم التواصل مع المريض و اوضح انه كان يريد موعد لفتح ملف حوامل فتم ابلاغة بان سوف يتم التنبيه على الموظفين بعدم التاخر في وقت الاستراحة المحددة لهم |
BKH | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-63584 | 5/9/2023 12:00:00 AM | 5/9/2023 12:31:24 PM | 5/9/2023 12:00:00 AM | |||||||
4475 | no name | no id | 39470591 | name@gmail.com | شكر خاص لقسم الرعاية الممرضة غادة / غاية في تحمل المسئولية اداء متميز / طاقة ايجابية / اهتمام |
تم تقديم الشكر للممرضة غادة على اداءها المتميز واهتمامها بالمرضى |
AHC | Administrative | Appreciation | Mother and Child Care | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 23-05-09237 | 3/9/2023 12:00:00 AM | 5/9/2023 1:01:45 PM | 3/9/2023 12:00:00 AM | ||||||
4476 | no name | no id | no telephone | name@gmail.com | مركز عالي الصحي التسجيل ازعاج كأنه سوق السمك |
تم تنبيه الموظفين بقسم السجلات الصحية بضرورة التزام الهدوء وعدم التحدث احاديث جانبية بصوت مرتفع |
AHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 23-05-34918 | 3/29/2023 12:00:00 AM | 5/9/2023 1:06:18 PM | 4/3/2023 12:00:00 AM | |||||
4477 | no name | no id | no telephone | name@gmail.com | تسجيل مركز عالي الصحي بس يسولفون وما يشتغلون |
يبذل منسقي مركز عالي الصحي جهد كبير في تسجيل المرضى في ظل النقص في عدد الموظفين اجحاف في حق المنسقيين اتهامهم بأنهم لا يعملون
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AHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 23-05-38615 | 3/29/2023 12:00:00 AM | 5/9/2023 1:08:44 PM | 4/6/2023 12:00:00 AM | |||||
4478 | Ahmed AlQashar | 991212134 | 38133948 | ahm99de@gmail.com | انتظار ما يقارب 40 دقيقة للدخول الى غرفة الدكتور هل هذا معقول ( مستشفى عالي الصحي الدكتورة ازهار الصالح غرفة 6) مع العلم لا توجد زحمة نهائيا |
تم الاتصال بالعميل حيث تم شرح ملابسات الموضوع من قبله وتوضيح ما يلزم وتم شكره على ما ابداه من تقدير لجهود العاملين وسيتم اخذ الترتيبات اللازمة |
AHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-05-73039 | 2/23/2023 12:00:00 AM | 5/10/2023 7:40:30 AM | 3/1/2023 12:00:00 AM | |||||
4479 | Abdulla Ehdayah | 950502073 | 32204440 | abdulla.ehdayah@gmail.com | اليوم ذهبت الى مستشفى عالي لأخذ موعد للطبيب، هناك جهاز لاخذ الارقام وتسجيل المواعيد ولكن الموظفين لا يلتزمون بذلك نحن ننطر ارقامنا والذي لا يأخذ رقم يذهب للموظف ويسجله مباشرة |
تم التواصل هاتفيا مع مقدم الشكوى لمعرفة تفاصيل اكثر عن الشكوى. تم ابلاغه انه يوجد بعض الخدمات التي لا تحتاج لأخذ رقم والبعض الآخر يحتاج لذلك. إلا انه ابلغنا انها ليست المرة الأولى التي يصادفه هذا الموقف وفي المرتين لاحظ انه يتم تسجيل مواعيد لمراجعين رغم عدم وصول دورهم. تم تقديم الاعتذار لمقدم الشكوى وابلاغه انه سيتم التأكد من المنسقين والتأكيد عليهم بضرورة التأكد من الرقم قبل التسجيل حتى لا يتكرر الأمر مرة أخرى. |
AHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-05-15459 | 3/22/2023 12:00:00 AM | 5/10/2023 7:48:12 AM | 3/23/2023 12:00:00 AM | |||||
4480 | لينا محمد | 920804055 | 334883843 | السلام عليكم ,, لدى طفلي موعد في قسم الرعاية للتطعيم ولكن احاول التواصل مع مركز حمد جاسم |
السلام عليكم بخصوص شكوى المراجعة الكريمة تم التواصل معها واعطيت موعد اخر لطفلها. ولتوضيح بعض الامور فانه تصلنا يوميا الكثير من الاتصالات والغالبية منها لا يتعلق بامور الرعاية حيث أنه عند اتصال المراجعين بالبدالة فانه يتم اعطاؤهم خيارات لعدد محدد من الاقسام وعليه فان المتصل يطلب تحويله من قبل موظف القسم على القسم الذي يحتاجه. كما أن الموظفين بالقسم يكونون مشغولين بمهام عملهم مع المرضى والمراجعين بعيدا عن الهاتف واحيانا خارج الغرفة التي يوجد بها الهاتف الامر الذي يجعل الرد على الهاتف في نفس الوقت أمرا صعبا وعند الذهاب للهاتف يكون الاتصال انقطع ولا يمكن التعرف على هوية المتصل نظرا لعدم وجود كاشف.
مسؤولة قسم الرعاية فاطمة جعفر حبيب |
MJK | Administrative | Complaint | Service Quality | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-22579 | 5/8/2023 12:00:00 AM | 5/10/2023 10:48:13 AM | 5/10/2023 12:00:00 AM | ||||||
4481 | فاطمة | 38448887 | اقتراح بصرف الادوية بشكل دوري كل ثلاثة اشهر |
تم التواصل مع صاحبة المقترح وتوضيح طريقة صرف الادوية وطلبها عن طريق الصيدلية حيث انه يتم طلب الكميات بشكل شهري ولذلك يتم الصرف بشكل محدد شهريا وايضا هناك احتمالية تغير نوع الادوية بما يتناسب مع العلاج والحالة الصحية للمريض خلال فترة الثلاثة شهور |
SSC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 23-05-61219 | 5/9/2023 12:00:00 AM | 5/10/2023 11:35:55 AM | 5/10/2023 12:00:00 AM | ||||||||
4482 | Khalifa Almehaiza | 37702722 | تأخير في المواعيد حيث اني اعاني من كدمات وجروحو آلام في ساقي أثر سقوطي و الجرح يحتاج الى تعقيم و تضميد عن البكتيريا و الجراثيم و توجهت الى المركز الصحي ( مركز بنك البحرين و الكويت ) بمنطقة الحد في الساعة الثامنة مساء واعطائي موعد للدخول على الدكتور في الساعة الثانية والنصف صباحاً، هل يعقل ان انتظر ٦ ساعات ونصف لكي يتم الكشف علي من قبل الدكتور و تضميد الجرح وتعقيمه!!! |
تم التواصل مع المشتكي و توضيح الية التصنيف المتبعة بالمراكز الصحية و تفهم المريض ذلك كما تم الاتفاق على تحسين الوضع و الاطلاع على الجروح بعد ازالة الضمادات |
BKH | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-10854 | 4/30/2023 12:00:00 AM | 5/11/2023 7:30:20 AM | 5/2/2023 12:00:00 AM | |||||||
4483 | Ahmed Alabbasi | 36546666 | السلام عليكم ورحمة الله وبركاته اتيت الى العلاج في الساعه ١١ مساء بتاريخ ٢٩/٤٠/٢٠٢٣ لتلقي المعالجة لي ولأبني وزوجتي بعد المعاينه من قسم المعالجه تم تسجيلنا على الدكتور حسن العرادي وذهبنا للانتظار وظلينا طويلا فدخلت عليه للاستفسار فقال لي انا انادي كل مريض على وقت موعده وانت موعدك بالساعه ٣ ونصف وكان جدا غير متعاون للعلم انه جالس وحيدا في الغرفه من دون اي مريض وبعد ساعه نادى على ابني ووضع له السيلان وفحص كورونا وبعد وقت طويل عايننا انا وزوجتي الدكتور جدا |
تم التواصل مع المريض و توضيح الية التصنيف المتبعة في المركز الصحي و تفهم المريض بذلك كما تم التواصل مع الطبيب المعالج للرد على الشكوى و تبيان اهمية التعاون و المعاملة الجيدة مع المرضى |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-58855 | 4/30/2023 12:00:00 AM | 5/11/2023 7:32:51 AM | 5/2/2023 12:00:00 AM | |||||||
4484 | خليفة يحيى المهيزع | 39996983 | عند طلب اجازة مرضية من الطبيبة هدى عايد تم التلفظ علي و قول اني اتييت الساعة الرابعة للحصول على اجازة و انا لم انام من يوم الارق الشديد |
تم التحدث مع الطبيبه بخصوص و الاسلوب و معاملة المريض |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-05-19127 | 5/2/2023 12:00:00 AM | 5/11/2023 7:37:19 AM | 5/2/2023 12:00:00 AM | |||||||
4485 | محمد الماجد | 36006677 |
Came to an appointment on time 3:50 , need urgent assistance, doctor not in her office Hidd bbk center, Patient name mohamed almajed CPR: 810501686 |
تم التواصل مع المريض و بعد الاطلاع على الملف الالكتروني للمريض تبين انه التاخير كان بسبب انه الطبيبة كانت مشغوله باتمام ملف المريض السابق و بعد تبين انه منزعج من عدم اهتمام الطبيبه بالحالهتم تنبيه الطبيبه بما حدث و التعهد على عدم تكرار ما حدث و الاهتمام و حسن التعامل مع المرضى |
BKH | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-92568 | 4/26/2023 12:00:00 AM | 5/11/2023 7:42:02 AM | 4/26/2023 12:00:00 AM | |||||||
4486 | مروة الفاضل | 33108113 | مشكله الدكتورة ماتنادي اسماء المرضى و نطرت 20 دقيقه برع قبل ما اطق الباب و ادخل تستقبلني مع انه كنت ناطرة حرفيا برع الباب و ما كان في وله مريض في الغرفه اول ما دخلت لاحظت انه اسلوبها سيء جدا في المعامله و كانت ثاني مره ادخل عليها و نفس المشكله و طبيعي جدا اول شي ممكن الدكتور يسوي انه يسال عن الحاله و تاريخ المريض و اذا ياخذ ادويه طبعا وله سؤال من الي انذكر سالته و انا كمريضه شرحت لها حالتي بالكامل و مع الادويه الي اخذها و ذكرت انه في مشكلتين قاعده اواجهم في الوقتالحالي ردها على حالتي كان طلبت تجوف الحساسيه و راويتها صور لانه الحساسيه مفاجاه اصرت انه تجوف يدي في الطبيعه و اهيه متحسسه و طلبت مني ارد ايي لين تحسس جسمي وصفت لي زرتك و اهيه تتعارض مع الادويه الي اخذها قلت لها ماقدر و ردها كان شسوي لج وصفت ابره الحساسيه نفس تاثير الزرتك حولتني على مستشفى الملك حمد قسم الجلديه ك اخر حل الحل حق المشكله muscle spasm الثانيه كان في السستم اخذ مسكدول المسكوب انوصف حق الو كان عندها حل اخر غير انه توصف سيلان اسلوبها و اختيارها حق الكلام كان جدا مستفز لدرجه اسحب الكلام شنو العلاج |
لقد تمت المحاولة بالاتصال للمرضة الا ان خط التليفون مغلق كما تم الاجتماع مع الطبيبة المعنية و تنبيهها على طريقة المعاملة و تحسين الاسلوب مع كافة المراجعينتم التحدث مع الطبيب بالزامية فحص جميع المرضى و حسن التعامل مع المرضى |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-32592 | 5/8/2023 12:00:00 AM | 5/11/2023 9:12:04 AM | 5/8/2023 12:00:00 AM | |||||||
4487 | فضه محمد صالح العلي | 39564385 | قمت لمراجعة قسم الدكاتره عند الدكتور حسن العرادي غرفه 11 على مرتين على التوالي و لم يكن يستمع لشكوى المريضعدم تقديم العلاج لطفله 5 سنوات حيث مجروحة و لم يعقم الجرح و اخبرته عندها كحة لم يقدم علاج لذلك ايضا |
تم التواصل مع وليه الامر و تم كذلك تم التحدث مع الطبيب بالزامية فحص جميع المرضى و من حق المريض اخذ العنايه اللازم و فحصه بناءا على اعراضه |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-05-35565 | 5/2/2023 12:00:00 AM | 5/11/2023 8:01:45 AM | 5/3/2023 12:00:00 AM | |||||||
4488 | بدر البوعينين | 66668585 | بنتي 3 مرات اييبها المسشتفى بسبب الحرارة و الم البطن خلال شهر ابريل و استخدمت خلال الشهر نفس المضاد مرتين و انا اشترتيه من الخارج و بندول كذلك اشتريتة من الخارج و اليوم تاريخ 30/4/2023 الساعة 22:50 دخلت بنتي هيا بندر البوعينين 181111101 مسشتفى بنك البحرين و الكويت بالحد حرارتها 39 بعد ماكشفت عليها تقول اشتر البندول من برع و موعدك 4 الفجر بنتي 4 سنوات ونصف حرارتها 39 و تعاني من الم في البطن.؟ |
تم الاتصال بوالد المريضة هيا ورقمها الشخصي 181111101 والتي كانت تعاني من ارتفاع في درجة الحرارة 38.3 درجة مئوية وقامت الممرضة بتصنيفها بالمستوى الرابع ولكنه عند اخذ الموعد من قسم السجلات تم اعطاءه موعد بعد 4 ساعات ولم يرجع لقسم التمريض للمتابعة في حال أمكن إدخاله بالاتصال للدكتور المناوب. تم اعلام المريض بآلية التصنيف المتبعة في مراكز الرعاية الأولية ولكنه لم يكن راضيا حيث ان ابنته ما تزال تعاني من ارتفاع درجة الحرارة ولازالت متعبة. تم اخذ موعد لها ليوم غد 4/5/2023 الساعة 7:25 صباحا على الدكتور منيرة للمريضة و تمت تهدئة والد المريضة بأننا سنقوم بالإجراء المناسب مع الممرضة التي قامت بتصنيف الطفلة |
BKH | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-53857 | 5/2/2023 12:00:00 AM | 5/11/2023 8:29:04 AM | 5/3/2023 12:00:00 AM | |||||||
4489 | علي الدوسري | 39676667 | لست مريضا ليتم تحويلي على قسم المعاجلة و التاخير الغير مبرر فقط لتجديد الصفة، نظام صحي غير صحيح |
تم شرح آلية التصنيف المتبعة في مراكز الرعاية الأولية حيث انه أخبر قسم السجلات بأنه لا يريد الدخول على التمريض لأنه يريد تجديد الوصفة فقط ولا يريد المرور بقسم التمريض والانتظار |
BKH | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-05-47531 | 4/25/2023 12:00:00 AM | 5/11/2023 8:37:07 AM | 5/2/2023 12:00:00 AM | |||||||
4490 | فاطمة جاسم | 35557799 | قسم التمريض ممرضة بحرينية رفضت الادلاء بأسمها وانه متعبة جدا وهية صنفتي بدرجة 5 و عدم امتلكاها اسلوب للتعامل مع المريض نحن نأتي لأخذ الدواء ولا للحرب |
تم الاتصال بالمريضة فاطمة عن سبب الشكوى حيث انها كانت تعاني من احتقان في البلعوم وارتفاع بدرجة الحرارة وعند الكشف على المؤشرات الحيوية كانت درجة الحرارة 36.4 درجة مئوية وتم اعطاءها المستوى الخامس من قبل ممرضة التصنيف الا ان المريضة كانت تريد ان تعاين في نفس الوقت وتريد من الممرضة تغيير المستوى تم الشرح من قبل الممرضة المناوبة الا انها لم تكن راضية عن المستوى تم شرح آلية التصنيف المتبعة في مراكز الرعاية الأولية |
BKH | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-05-33784 | 4/30/2023 12:00:00 AM | 5/11/2023 8:41:26 AM | 5/2/2023 12:00:00 AM | |||||||
4491 | احمد رمضان | 36431943 | لقد حضرت للمركز في تمام الساعة15:55 وكنت في حال تشنج كامل و حولني الاستقبال للمعالجة للتقييم و هناك عاملني الممرض معاملة سيئة جدا و نظرات تنمر و سخرية ثم رفض دخولي للطبيب و قام بتصنيف خطأ، الرجتء تعيين طبيب في المعالجة لمقابلة الحالات الطارئة . |
تم الاتصال بمقدم الشكوى السيد احمد رمضان السيد حيث انه حضر بتاريخ 3/5/2023 يعاني شد عضلي في الرقبة والظهر وتم تصنيفه على المستوى الخامس وتم اعطاءه موعد بعد 4 ساعات وكانت شكواه انه يريد طبيب ان يعاين مرضى التصنيف في غرفة المعالجة عوضا عن ممرض وذلك لأنه يريد فقط ابرة فولتارين ولا يستطيع الانتظار تم شرح الالية المتبعة في مراكز الرعاية الأولية و فهم الالية و لكنه مصر على وجود طبيب في غرفة المعالجة للتصنيف
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BKH | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-05-91019 | 5/3/2023 12:00:00 AM | 5/11/2023 8:48:19 AM | 5/10/2023 12:00:00 AM | |||||||
4492 | عبدالله احمد | 38000900 | اكياس الصيدلية شفافة يجب ان تكون معتمه وذلك لخصوصية المريض |
تم التواصل مع صاحب الشكوى ، وقد أبدى تقديره للخدمات المقدمة من قبل الوزارة ، لكنه شدد على ضرورة احترام خصوصية المرضى.
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BKH | Administrative | Complaint | Service Quality | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10855 | 23-05-92752 | 4/13/2023 12:00:00 AM | 5/11/2023 10:22:43 AM | 5/11/2023 12:00:00 AM | |||||||
4493 | Hussain Saif | 900412410 | 33358559 | عن تطعيم الحج هل يجب ان اخذ موعد او بدون موعد وهل في وقت محدد للتطعيم او اقدر اروح المركز الصحي العصر |
السلام عليكمتم الاتصال بالمراجع و تم التوضيح له الالية المتبعة لتطعيم الحج وهي بان وقت التطعيم يوم من يوم الاحد الى الخميس من الساعة 07:00 صباحا حتى 17:00 مساءا و يجب عليه التوجه لقسم السجلات للأستلام كتيب ارشادات الحج و كتيب التطعيم و الاسوارة ،و ان ياخذ موعد على الطبيب اولا ثم يتوجه الى قسم التمريض للأخذ التطعيم و تم كذلك الشرح له قنوات حجز المواعيد، و تم ابلاغ العميل بأن يحجز موعد مسبق في الوقت الذي يناسبة افضل لهتحياتي |
BKH | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-94826 | 5/11/2023 12:00:00 AM | 5/11/2023 12:55:11 PM | 5/11/2023 12:00:00 AM | |||||||
4494 | Mohmmed ALdhaen | 33671579 | تم الاتصال بمركز بنك البحرين والكويت الحد الصحي اكثر من ٥٣ اتصال ولم يتم الرد الرد نهائيا اكثر من ٣ ساعات وذلك يدل على عدم اهتمام في المرضى ونتمنى محاسبه المقصرين على هذا الشئ |
تم التواصل مع المراجع و الاعتذار منه و تم إبلاغة بأن هناك نقص في عدد الموظفين وسيتم ترتيب موظف للبداله في الايام القادمة كما تمت مساعدته في اخذ موعد تطعيم لابنة |
BKH | Administrative | Complaint | Service Quality | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-47619 | 5/11/2023 12:00:00 AM | 5/11/2023 1:00:15 PM | 5/11/2023 12:00:00 AM | |||||||
4495 | JAMAL SALMAN | 33912380 | هذا منظر الزراعه التجميليه في مستشفى انجنير الصحي في مدينة عيسى يرجى من المسؤولين اخذ الموضوع في عين الاعتبار هذا غير منظر حضاري |
تم الاتصال و معاودة الاتصال بالمراجع عدة مرات اخرى ولكنه لم يرد على الاتصال. وتعليقا على موضوع الشكوى. نود الافادة بأن المزارع الذي يتابع الزراعه في المركز قد تقاعد، كما انه يوجد حاليا نقص في المزارعين بسبب مشروع التقاعد. ويجري حاليا التنسيق مع مزارع من مركز اخر لمتابعة الزراعه لحين توفر مزارع خاص بالمركز . بالاضافة الى ذلك فانه توجد مبادرة قد بدأت من قبل وزارة البلديات مع احدى الشركات الخاصه لتجميل المركز الصحي بالزراعه ويجري العمل حاليا في تنفيذ ذلك |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-05-19961 | 5/7/2023 12:00:00 AM | 5/12/2023 7:21:45 AM | 5/7/2023 12:00:00 AM | |||||||
4496 | Ahmed Hussain | 39590533 | السلام عليكم امي مريضة بالمستشفى وكانت تبي ماي لاكن مافي قلاصات كلمت موظف اسمه محمد وقلت له بغيت قلاصات قالي مافي قلت له الكلرات موجودة ومافي قلاصات اشلون المريض يشرب رد علي رد سيء وقالي تبيني انا اجيب لج قلاصات وباسلوب غير لاىق الرجاء التواصل معي والتحقيق وااخاذ الاجراء اللازم .انا انتظر الاتصال |
تم التواصل مع المريض من قبل اداري المركز الصحي واخذ ملاحظاته بعد الاستيضاح من الموظف عن الحادثه وتنويه الموظف على تصرفه و تم الاعتذار للمريض عن ماحصل و تم حل الموضوع وديا كما تم رفع طلب توفير الاكواب للادارة لكي لا تتكرر مشكلة من هذا النوع |
YAE | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-05-24153 | 5/7/2023 12:00:00 AM | 5/12/2023 7:31:23 AM | 5/9/2023 12:00:00 AM | |||||||
4497 | مشاعل الدوسري | 33927707 | انا مشاعل صاحبة الرقم الشخصي 960310851 موظفة بوزارة التربية والتعليم ( معلمة ) تلقيت العلاج في مركز يوسف انجنير الصحي يوم السبت الموافق ٢٩ ابريل مساءً ولقد حصلت على إجازة مرضية لليوم التالي الموافق ٣٠ ابريل الاحد ولكن الدكتور احمد موسى لم يسجلها بالتاريخ الصحيح الذي هو ٣٠ ابريل علماً ان يوم ٢٩ ابريل يوم إجازة رسمية ولا حاجة للعذر بهذا اليوم .. ذهبت اليوم الموافق ٧ ابريل ( بهذا اليوم جاء رد الجهة المسؤولة من مكان عملي برفض العذر ) لتعديل التاريخ رفض الدكتور تعديل التاريخ رغم ان يوجد في بياناتي اني تلقيت العلاج مساءً وسبب رفضة انه قد يكون ذلك تزويراً .. كيف يكون تزويراً وانا قد تلقيت العلاج فيه والدليل لديه بالنظام ولكن رفض رغم موافقة المسؤول المناوب ومساعدة الإخوه بالاستقبال بمحاولة اقناعة ولكنه رفض وهذا ما يسبب لي ضرر في مكان عملي ويُحسب لي غياب بدون سبب .. فـ اتمنى منكم النظر بالموضوع لرفع الضرر الحاصل لي في مكان عملي. |
تم التواصل مع المريضة من قبل رئيسة الاطباء والتأكد من جميع البيانات وتم الطلب منها الحضور للمركز الصحي في الوقت المناسب لها لتعديل الاجازه |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-05-67761 | 5/8/2023 12:00:00 AM | 5/12/2023 7:30:11 AM | 5/10/2023 12:00:00 AM | |||||||
4498 | Amira Ateya | 66336966 | السلام عليكم و رحمة الله و بركاته لقد ارفقت سابقاً مشكلتي و التي تمثلت في اهمال مركز يوسف انجنير الصحي. و اليوم ارفع شكوى اخرى للاهمال و التقصير من قبل الرعاية الصحية الذي لا يحمد عقباهم. تم حجز موهد لي سابقاً عن طريق الاتصال و الذي اصبح شبه مستحيلاً ان يرد الموظفين عليه.. تم حجز موعد لي لمتابعة الحمل بتاريخ اليوم و ذلك عن طريق الخطأ من الموظف لان لا يوجد اليوم متابعة للحوامل. ضاع وقتي في الذهاب و ظللت انتظر الحل من الموظفين و لكن اكتفوا بأنهم يسبقوني في الحديث بالاستهزاء و الاستهتار.. مع العلم ان الالموعد الذي تم اخذه هو لفتح ملف و المضحك في الامر اني لدي ملف و انا الان حامل في الشهر الثامن.. ارجو احالة الموضوع للادارة بسبب التخبط الشديد و الاهمال الصريح من قبل بعض الموظفين و الذين رفضوا اعطائي موعد قريب حتى مع حالتي الصحية و التي تتطلب بعض الفحوصات بين فترة و اخرى شاكرةً لكم كل ما تبذلونه من جهود |
تم التواصل مع المريضة و كذلك سؤال الموظفات عن ما حدث. وهو انه اتصل زوج المريضة لحجز موعد الى زوجته و لم تكن الكاتبة في المكتب بينما سمعت احدى الممرضات الهاتف يرن فاجابت على الاتصال وطلب منها موعد وبحسب افادتها انها دونت ما طلبه في ورقة ووضعتها على مكتب الكاتبة وعندما رجعت الكاتبة رأت الورقة وقامت بحجز موعد لفتح ملف بحسب ماهو مكتوب في الملاحظة وعندما حضرت المريضه للموعد لم يكن الموعد يتطابق معها بالفعل لان الموعد لفتح ملف بينما هي تتابع و في الشهر الثامن واخبرتها القابلة والكاتبة بذلك . وتم حجز موعد قريب لها بتاريخ 11 مايو بعد يومين ولكن الوقت المتوفر كان متأخر وهي تريد وقت مبكر. وتم الطلب من نائب مسؤولة التمريض للسماح لها بحضور الموعد مبكرا. كما تم التنويه على الكاتبة للتدقيق عند التسجيل في زيارات المريض السابقة قبل حجز الموعد اذا كان عن طريق ملاحظة او طلب من شخص اخر. وتم التأكيد على الاتصال بالمرضى من قبل التمريض للتذكير بالموعد والتأكد من نوع الموعد |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-05-19235 | 5/9/2023 12:00:00 AM | 5/12/2023 7:36:14 AM | 5/10/2023 12:00:00 AM | |||||||
4499 | Amira Ateya | 66336966 | السلام عليكم و رحمة الله و بركاته لقد ارفقت سابقاً مشكلتي و التي تمثلت في اهمال مركز يوسف انجنير الصحي. و اليوم ارفع شكوى اخرى للاهمال و التقصير من قبل الرعاية الصحية الذي لا يحمد عقباهم. تم حجز موهد لي سابقاً عن طريق الاتصال و الذي اصبح شبه مستحيلاً ان يرد الموظفين عليه.. تم حجز موعد لي لمتابعة الحمل بتاريخ اليوم و ذلك عن طريق الخطأ من الموظف لان لا يوجد اليوم متابعة للحوامل. ضاع وقتي في الذهاب و ظللت انتظر الحل من الموظفين و لكن اكتفوا بأنهم يسبقوني في الحديث بالاستهزاء و الاستهتار.. مع العلم ان الالموعد الذي تم اخذه هو لفتح ملف و المضحك في الامر اني لدي ملف و انا الان حامل في الشهر الثامن.. ارجو احالة الموضوع للادارة بسبب التخبط الشديد و الاهمال الصريح من قبل بعض الموظفين و الذين رفضوا اعطائي موعد قريب حتى مع حالتي الصحية و التي تتطلب بعض الفحوصات بين فترة و اخرى شاكرةً لكم كل ما تبذلونه من جهود |
تم التواصل مع المريضة و كذلك سؤال الموظفات عن ما حدث. وهو انه اتصل زوج المريضة لحجز موعد الى زوجته و لم تكن الكاتبة في المكتب بينما سمعت احدى الممرضات الهاتف يرن فاجابت على الاتصال وطلب منها موعد وبحسب افادتها انها دونت ما طلبه في ورقة ووضعتها على مكتب الكاتبة وعندما رجعت الكاتبة رأت الورقة وقامت بحجز موعد لفتح ملف بحسب ماهو مكتوب في الملاحظة وعندما حضرت المريضه للموعد لم يكن الموعد يتطابق معها بالفعل لان الموعد لفتح ملف بينما هي تتابع و في الشهر الثامن واخبرتها القابلة والكاتبة بذلك . وتم حجز موعد قريب لها بتاريخ 11 مايو بعد يومين ولكن الوقت المتوفر كان متأخر وهي تريد وقت مبكر. وتم الطلب من نائب مسؤولة التمريض للسماح لها بحضور الموعد مبكرا. كما تم التنويه على الكاتبة للتدقيق عند التسجيل في زيارات المريض السابقة قبل حجز الموعد اذا كان عن طريق ملاحظة او طلب من شخص اخر. وتم التأكيد على الاتصال بالمرضى من قبل التمريض للتذكير بالموعد والتأكد من نوع الموعد |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-05-79124 | 5/9/2023 12:00:00 AM | 5/12/2023 7:37:19 AM | 5/10/2023 12:00:00 AM | |||||||
4500 | شيخه مهنا | 33066647 | أتقدم بشكوتي الى إدارة المستشفيات الحكومية حيث انني من مقيمي مجمع 244في عراد واضطر الى مراجعة مركز الحد الصحي لحالات الطوارئ و عند انتهاء المواعيد الطبية في مركز عراد الصحي و عليه تم ذهابي الى مركز الحد الصحي بالأمس في تمام الساعة 8 ليلا ليتم تحويلي الى غرفة التصنيف للانتظار بما لا يقل عن 45 دقيقه في غرفة لا يوجد بها كرسي للانتظار لتكدس المرضى ليتم تصنيفي من قبل الممرضة اذا كانت حالتي مستعجلة ليتسنى لي اخذ موعد مع الدكتور المناوب ام عالة عادية ليتم تحويلي الى طبيب العائلة صباحا و من هذا المنطلق استفسرت من موظف |
تم الاتصال بمقدمة الشكوى واتضح انها لم تدخل على قسم تصنيف الحالات المستعجلة لكثرة عدد المرضى في قاعة انتظار التسجيل وعند سؤالها لموظف الاستقبال عن أقرب موعد متاح أخبرها انه سيكون الساعة 12 ليلا ووقت حضورها كان الساعة ال 8:30 مساءا للتصنيف ولم تنتظر المريضة للدخول على قسم التصنيف ولم تذهب للممرضة للإسراع في تصنيفها وذهبت لمستشفى خاص تم شرح الية التصنيف المتبعة في مراكز الرعاية الأولية وتم اخبارها انها ممكن ان تصنف على حسب حالتها الصحية قبل الساعة ال 12 ليلا لو كانت الحالة تستدعي.كان طلب المريضة زيادة عدد الأطباء و طاقم التمريض بسبب كثرة مرتادين المركز |
BKH | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-97032 | 5/11/2023 12:00:00 AM | 5/14/2023 7:31:09 AM | 5/11/2023 12:00:00 AM | |||||||
4501 | لا يوجد | لا يوجد | لا يوجد | اتقدم بكامل الشكر والتقدير والامتنان للدكتور عزت غرفه رقم (3) لقيامه بواجبه على اكمل وجه وبشكل حرفي اضافه الى الانسانيه واخلاقه واخلاصه كطبيب الله يكثر من امثاله شكرا د عزت حجره رقم 3 |
لايوجد رقم للتصال لم نتكلم من شكر المراجع |
HKC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-05-48784 | 5/11/2023 12:00:00 AM | 5/14/2023 1:43:06 PM | 5/14/2023 12:00:00 AM | |||||||
4502 | مروة الحداد | 880607734 | 39797963 | Marw288.6@gmail.com | السلام عليكم ورحمة الله وبركاته أني المريضه اتيت تاريخ 11/5/2023 إلى مركز محمد جاسم كانوا الذي في مدينة حمد دوار 17 وكنت أعاني من آلام نوبة السكلر وكنت في غرفة السيلان وكانت الغرفه حاره جداً وكذالك غرفه الابر وخاصه اني أعاني من أزمة الربو فحسيت بكتمه فرجاء النظر في موضوع المركز ..... بالأخص قسم التمريض جدا حار مع جزيل الشكر والتقدير |
تم الاتصال بالعميلة / منى الحداد والاستماع الى الشكوى المقدمة ، حيث أوضحت لها أن الإدارة قامت بإبلاغ الجهات المعنية منذ تعطل جهاز التكييف ونحن في انتظار المهندسين المختصين. بدورها العميلة أبدت تفهمها للموضوع وطالبت مرة أخرى بالإسراع لإصلاح جهاز التكييف. |
MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-53255 | 5/15/2023 12:00:00 AM | 5/16/2023 8:16:19 AM | 5/15/2023 12:00:00 AM | |||||
4503 | ahmed rabie ghonaim | 870717510 | 36340170 | ahmedghonaim914@yahoo.com | سادة القائمين على إدارة مركز البديع الساحلية اكتب ليكم هذه الشكوي والتمس من سيادتكم الموقرة وضع حل لها وهى سوء التعامل مع الأجنبى بشكل خاص وعام فالرجاء من سيادتكم إعطاء دورات تدريبيه للموظفين كيفية التعامل مع المريض لتكون المعاملة فيها نوع من الرأفة والتعاون والمساعدة والتعميم بأن الأجنبى الذى يزور المركز هو شخص يدفع تأمين صحي بشكل مستمر ويحتاج إلى رعاية طبية نفسية قبل جسدياً ( الابتسامة صدقة فى وجه الناس ) والتعامل الطيب من صفات النبى صلى الله عليه وسلم واتمنى من سيادتكم الاشراف والمراقبة بشكل مستمر على الموظفين |
جميع موظفي مراكز الرعاية الأولية بمختلف الأقسام يلتزمون بالتعامل الحسن وتقديم الخدمات بمساواة لجميع المتترددين سواء كانوا بحرينيين أو أجانب بحسب ما هو منصوص عليه في وثيقة حقوق المرضى كما يتم تدريبهم على حسن التعامل والبشاشة في وجوه المرضى والمترددين بأختلاف جنسياتهموقد تم إعاده التنبيه والتذكير للموظفين بكل ما ورد أعلاه |
BCC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-05-01946 | 5/11/2023 12:00:00 AM | 5/16/2023 9:18:25 AM | 5/16/2023 12:00:00 AM | |||||
4504 | Nusrat Azmi | 39282420 | اليوم ذهبت لتقديم لفحص الجامعة لإبني، إلا أنني تفاجئت أن علي دفع مبلغ ١٠ دينار للفحص عندما ذهبت إلى مركز بنك البحرين والكويت بالحد ..هل هذا المبلغ إلزامي للجميع ..علما بأن ابني غير بحريني وأنا أمه بحرينية الجنسية وهو لديه بطاقة إعفاء من الرسوم . |
السلام عليكمتم الاتصال بالعميلة و التوضيح لها عن آلية فحص اللياقة الطبية لفحص الجامعة و ان الرسوم 10 دنانير ولاتوجد حالات مستثنية من دفع الرسوم لهذه الخدمةتحياتي |
BKH | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-89812 | 5/16/2023 12:00:00 AM | 5/16/2023 9:59:56 AM | 5/16/2023 12:00:00 AM | ||||||||
4505 | بيان عماد حمدان | 37070088 | الحمامات سيئة جداً جداً ولا يوجد معقم النظافة بشكل عام سيئة |
تم التواصل مع المراجعة وشكرها على الملاحظات المقدمة من قبلها، وانناا بدورنا سوف نضع هذا في الحسبان في تقييم شركو النضافة |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-05-38360 | 5/7/2023 12:00:00 AM | 5/17/2023 1:20:35 PM | 5/17/2023 12:00:00 AM | |||||||
4506 | لا يوجد | 33349921 | لاحظت عند زيارتي للمركز في الساعة 11:00 مساءً وجود بطئ في سير الخدمات (غرفة واحدة للفحص) مع وجود عدد كبير من المراجعين رئاسة المستشفى (المركز)، أرجوا اعادة النظر في الأمور التنظيمية للمركز |
تم التواصل مع الأخ علي واشادة بشكر لجميع الطواقم، حيث نوه لو حبذا زيادة الأطباء وغرف التمريض، فتم شرح الية التصنيف وان هناك مخطط لزيادة غرف المركز . شكر لكم
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MJK | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-05-59957 | 5/8/2023 12:00:00 AM | 5/16/2023 10:33:15 AM | 5/16/2023 12:00:00 AM | |||||||
4507 | يوسف الملا | 37742771 | السلام عليكم مستشفى الحد لا يوجد طاقم استقبال 8 كونترات موظف واحد صباح او مساء دوام او اجازه فحوصات الدم ليست دقيقة ابدا نتائج مضلله اسلوب الكاونتر مستفز تتنظر اكثر من ساعتين بمجرد دخولك للكاونر الى التصنيف وترجع تاخذ رقم مره ثانيه علشان تسجل للدكتور شخصو زوجتي 3 مرات بامراض مو موجوده فيها ولما نفحص في مستشفى حمد او السلمانيه نكتشف ان فحوصات مركز الحد كلها غلط |
تم الاتصال بالمراجع وشكى من نقص الموظفين في قسم السجلات والضغط العالي على المركز من المراجعين بحيث عدد الموظفين لايتناسب مع عدد المراجعين وتم اخباره بان اقتراحاته وشكواه سوف توخذان بعين الاعتبار |
BKH | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-19155 | 5/16/2023 12:00:00 AM | 5/16/2023 10:45:45 AM | 5/16/2023 12:00:00 AM | |||||||
4508 | Mohammad Anwar | 840908962 | 34343471 | I have moved to my new house since 2 years ago n also 2 years ago I
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The cliient has been contacted on 16 may and the information of his family memebers has been updated except for the client him self as he ia working in ministry of Interior. He's been asked to come to the HC to update his information using the CPR Card. |
KHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-05-57686 | 5/13/2023 12:00:00 AM | 5/16/2023 10:57:24 AM | 5/16/2023 12:00:00 AM | |||||||
4509 | MOHAMED Alzayed | 911002820 | 36393455 | لسلام عليكم ورحمة الله وبركاتة … من يومين زوجتي تعبت وصادها احتقان في بلاعيمها والصديد عزكم الله خلاها بحاله يرثى لها لا قادره تاكل ولا قادره تتكلم يعني وضعها الصحي تعبان … رحنا لمركز الكويت الصحي التابع لمجمعنا 1016 منطقه اللوزي … فقالت الدكتوره معاج احتقان وطبيعي فايروس وبيروح انزين والحل دكتوره صرفت لنا دوا اسمه بندا بديل البندول كانه ودوا مادري شنو يعني مافي مضاد حيوي … قلنا لهم انزين نبي مضاد حيوي عن طريق الابره يعني سيلان … قالت لها مانقدر نعطيج او مافي … انزين ام ومرضعه وعندها ياهل في المدرسه امتحانات وحالتها حاله الدواء المصروف بس بندول ؟! واضطريت بهالظروف الصعبه اروح اعالجها في الخاص في مستشفى الامل ودفعت 50 دينار وكل شي كان متوفر … لكن الفلوس ماكانت متوفره اضطريت اتسلف علشان اعالج زوجتي … السوال للمراكز الصحيه هل فعلا لايوجد علاج في المراكز الصحيه للهالفايروسات الي شبه يوميه تصير ومنتشره ؟! مع العلم قبل كان العلاج متوفر لهاي الحالات وماكنا نروح نزيد على روحنا ديون ونتعالج في الخاص … وشكرا … يعطيكم الف عافيه |
تم الاتصال بهاتف المراجع يوم الاربعاء تاريخ 12 ابريل الساعة 14:05 و الخميس تاريخ 13 ابريل الساعة 11:10 و 13:05 و لم يتم الرد على المكالمة لحين انقطاع خط الاتصال. كان الغرض من الأتصال التوضيح للشخص المعني 1- لا تحتاج نزلات البرد الفيروسية لأستخدام مضاد حيوي. 2- لا يتوفر في مراكز الرعاية الصحية الأولية المضادات الحيوية عن طريق الوريد( السيلان) حيث تختاج لتوفر تجهيزات خاصة موجودة في المستشفيات فقط و يتم تحويل المريض لتلقي العلاج عند وجود الحاجة. و هذا ما لزم توضيحه مع فائق التحية |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Administration Office in Health Centers | 10231 | 10231 | 23-05-28638 | 4/11/2023 12:00:00 AM | 5/16/2023 11:12:12 AM | 4/12/2023 12:00:00 AM | ||||||
4510 | MOHAMED Alzayed | 911002820 | 36393455 | تم الاتصال معي من قبل المركز الصحي لكن لم استطع الاجابه … يرجى التواصل مع الرقم 36191787 |
وم الثلااثاء الساعة الثانية و عشر دقائق بتاريخ 18/4/2023 تم التواصل مع المراجعة و تم التوضيح لها بأهمية استخدام المضاد الحيوي عند الحاجة له فقط و بينت المراجعة بانها تم تشخيصها من قبل الطبيب في المستشفي الخاص و أكد احتياجها للمضاد الحيوي بينما كان رأي الطبيبة في المركز عدم احتياجها له و بسب انقضاء المرض لا يمكن التأكد من احتياج الحالة للمضاد الحيوي و في النهاية تمنينا للمراجعة بالحصول على تجربة افضل في المراكز الصحية في المستقبل كم تم الاشارة لعدم وجود المضادات الحيوية في المركز الصحية لتطلبها احتياجات خاصة لا تتوفر في المراكز الصحية و في حالة احتياج المريض لها يتم تحويله للمستشفبات الحكومية |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-05-68273 | 4/13/2023 12:00:00 AM | 5/16/2023 11:20:09 AM | 4/18/2023 12:00:00 AM | ||||||
4511 | Adnan Rajab | 790608120 | 39868663 | السلام عليكم بعد تغيير عنوان عمه زوجتي الى منطقه اللوزي من حوالي اكثر من ٣ اشهر لحد الان لم
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تم الاتصال بالمراجع وتبين تحديث معلومات العنوان في نظام آي صحة إلا أن ربط المراجعة بطبيب العائلة في مركز انجنير لازال موجودا.
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KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-05-33354 | 4/18/2023 12:00:00 AM | 8/22/2023 11:54:19 AM | 4/18/2023 12:00:00 AM | ||||||
4512 | ضحى علي عبدالله | 33332281 | (الاسنان) أوقات عمل غير منظمة في التوقيت، عدم كفاية الاطباء يعود لتأخير لعدت ساعات (طب عام) مواعيد ليوم تالي وغرف الاطباء معظمها فارغة، أردت قياس مستوى السكر وانا في حالة متعبة طلبوا مني الدخول على الطبيب والموعد يكون في اليوم التالي، هل يعقل ان انتظر للمدة 24 ساعة وانا متعبة لا طاقة لي ، انا بالمستشفى ومعي اطفالي الصغار |
تم التواصل مع صاحبة الشكوى وتم شرح آلية التصنيف المتبعة في المراكز الصحية وتم تفهم الأمر شاكرين لها وسيتم عمل اجتماع مع قسم التمريض لمتابعة المستجدات الجديدة في آليه التصنيف |
MJK | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-05-64322 | 5/9/2023 12:00:00 AM | 5/17/2023 1:21:06 PM | 5/16/2023 12:00:00 AM | |||||||
4513 | Ahmed Hasan | 950906808 | 33615933 | كيف يمكنني اخذ موعد لفحص ما قبل الزواج |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمريض المذكورة بياناته أعلاه و أوضحنا له بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بالتحقق من موضوع استفساره و أخذ كافة المعلومات المتعلقة به، و بعدها قمنا بالإجابة على التساؤلات المتعلقة بموضوع الاستفسار، فبخصوص حجز موعد قبل الزواج فقد قمنا بتوضيح القنوات التي بإمكانه أخذ المواعيد من خلالها لضمان حصوله على الخدمة بصورة أفضل، كما تم حجز موعد للمراجع فيما يتعلق بفحص قبل الزواج. أخيرا شكر المريض الجهود المبذولة في المركز لخدمة المرضى ، كما ان ادارة المركز ترحب بجميع الاقتراحات والاستفسارات بما يخدم هدفها. وتفضلوا بقبول وافر التحية والاحترام ،،، |
HHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-05-02568 | 5/17/2023 12:00:00 AM | 5/17/2023 11:34:05 AM | 5/17/2023 12:00:00 AM | |||||||
4514 | عبدالله الحدي | 920804896 | 33807188 | abdullahalhiddi92@icloud.com | لا يوجد كراسي انتظار امام الغرف ، هناك بيروقراطية عالية في التنظيم ، في حين استفسارنا عن عدم وضع الكراسي اجابوا بكل جفاف هناك قاعة انتظار ينادون بالأسامي وسماعات السبيكر غير واضحه من الاساس، وحين ذهابنا لقاعة الانتظار نتفاجأ بدخول مرضى عشوائياً في الغرفة المنتظره ! |
تم التواصل مع صاحب الشكوى وتوضيح له الامر ان الانتظار يكون فقط في القاعة المخصصة للسجلات، الا انه ابدى اعتراضه ان الازعاج الموجود وعدم وضوح الصوت، وبعد التقصي تبين ان هناك سوء فهم في ارشاده لرقم الغرفة وهوا تشابه رقم غرفة 4 داخل قسم الرعاية (فحص طفل) وخارج قسم الرعاية، تم الاعتذار منه على سوء الفهم واننا سوف نقوم بتنبيه الموظف لكي يكون اكثر حذر في المستقبل |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-05-44071 | 5/16/2023 12:00:00 AM | 5/17/2023 1:36:23 PM | 5/17/2023 12:00:00 AM | |||||
4515 | Shaheen Aljuned | 910300798 | 38493849 | ncis.bbc@live.com | للاسف اليوم زرت مركز بنك البحرين الوطني الصحي عراد ولكن للاسف موظفة الاستقبال جدا مستفزه اول شي قالت لي انتظر ساعه ونص وبعدها قالت لي لا موعدك بعد 3ساعات لانه الدكتوره الي انت عليها غير موجودة بعد ماراحت المعالجة تم تصنيفي طوارئ رجعت لها وعلى طول حولتني على الدكتوره وانا جدا مستغرب انه الدكتوره الي قالت عنها غير موجودة طلعت موجودة بنسبة لي انا شخصية حضارية ماحبيت اجادلها او ادخل في التفاصيل وقلت ارفع لكم شكوى عشان تتابعون الموضوع وللعلم هل موظفة ثاني مره تسوي لي نفس التصرف المره واعتقد رفعت شكوى قبل في تواصل بنفس الخصوص واتمنى لكم يوم جميل . |
تم التواصل مع العميل وفهم الموضوع وتم الاعتذار منه .. وللتوضيح حضر انه الدكتوره التي تم اختيارها من قبل العميل كانت قد انتهت مواعيدها المحدد لها وتم اخبار العميل بـ ان اقرب موعد بعد 3 ساعات تقريبا وبعدها تم تصنيفه واعطائه حالة مستعجله وتم تسجيله على الطبيبه كموعد اضافي للطوارىء فقط . |
NAC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-05-64165 | 5/15/2023 12:00:00 AM | 5/17/2023 2:07:52 PM | 5/17/2023 12:00:00 AM | |||||
4516 | لا يوجد | 33339813 | زيادة عدد موظفي الصيدلية. نقص عدد موظفي الصيدلية وتأخير في صرف الأدوية |
نحن نسعى للعمل على تقديم افضل الخدمات الصحية للعميل والعملل بدقة لتجهيز الوصفات منعاً لحدوث اي خطء وهناك توظيف جديد بإذن الله |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-05-86415 | 4/26/2023 12:00:00 AM | 5/19/2023 1:44:42 PM | 4/27/2023 12:00:00 AM | |||||||
4517 | لا يوجد | !!! حبذا لو توضع لافته تبين وجود الواعيد أم لازز مركزمفتوح 24 ساعة ولا يوجد إلا دكتوران مناوبان ويتم إرجاع المرضى ننتظر نصف ساعة أو أكثر للتصنيف وبعدها يخبرونا لا يوجد مواعيد |
.لا يوجد ارقام تواصل، يعمل المركز خلال العطل على نظام الرعاية العاجلة ويتم تصنيف المرضى وتسجيل المواعيد وفقاً للحالة وبالإمكان إعادة التصنيف |
SJC | Administrative | Complaint | Appointments | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-05-77573 | 4/27/2023 12:00:00 AM | 5/19/2023 1:40:33 PM | 4/27/2023 12:00:00 AM | ||||||||
4518 | Ali Nasser | 33421815 | السلام عليكم تحية طيبة ،، في ضل الجهود الكبيرة التي تبدلها الدولة لتطوير المملكة وتحديدا القطاع الصحي نجد ان المراكز الصحية تتراجع في العطاء ولا تتقدم وتحديداً مركز انجنير الصحي في قلت المواعيد المتوفرة في تطبيق صحتي في اكثر من مرة وتحديداً اثناء عطلات الاسبوع . قد يبرر المسؤل عن المستشفى بأن {بعض الدكاتره اجازة } نعم يستحقون الاجازة ولكن المرض يأتي بلا موعد ويجب على الادارة معالجة مثل هذه المشكلة |
تم التواصل مع المراجع من قبل الاداري الاستماع الى ملاحظاته وتم الشرح له انه يوجد في مركز انجنير الصحي نظامين مختلفين لتقديم الخدمات الطبية احدهما نظام اختر طبيبك وهو مخصص للمتابعات الروتينية والدورية ويعمل من الاحد الى الخميس والاخر نظام الرعاية المستعجله وهو نظام مخصص لعلاج الحالات الطارئه ويجب الحضور الشخصي ويعمل في ايام الاجازات وفترة المساء من 7م الى 7 ص وبالنسبة الى تطبيق صحتي فإنه مخصص لحجز المواعيد العادية على طبيب العائلة وليس للحالات الطارئه ولذلك لايمكن الحجز من خلاله في ايام الاجازات |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-05-42679 | 5/15/2023 12:00:00 AM | 5/21/2023 6:34:41 AM | 5/16/2023 12:00:00 AM | |||||||
4519 | ahmed buabood | 33439889 | السلام عليكم ورحمة الله وبركاته مركز يوسف إنجنير قسم رعاية الأمومة كذا مره اتصل ابهم محد ارد اتصل |
تم التواصل مع المراجع من قبل المشرف والاستماع الى ملاحظاته بخصوص الحاجة للاستفسار عن شئ معين، واخذها بعين الاعتبار كما سيتم التنويه على الموظفين للرد على الاتصالات |
YAE | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-05-06353 | 5/16/2023 12:00:00 AM | 5/21/2023 6:39:48 AM | 5/16/2023 12:00:00 AM | |||||||
4520 | باقر محمود | 35916188 | وردنا اتصال من الادارة ان هناك مراجع يشكو عدوم وجودكراسي في ممر الأطباء، ومن كثرة البرودة في بعض الاماكن |
تم التواصل مع المراجع واخباره بأن هذا القرار تم بناءً على توصيات الجودة ومن باب المحافضة سرية المريض، الا ان المراجع ابدى استيائه من الوضع، كما انه استاء من عدم توفر الكرسي المتحرك، للعلم ان الكرسي المتحرك موجود في مدخل البوابة، الا ان المراجع قال انه لم تكن هناك اي موظفة في مدخل |
MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10899 | 10899 | 23-05-24135 | 5/21/2023 12:00:00 AM | 5/22/2023 7:22:44 AM | 5/21/2023 12:00:00 AM | |||||||
4521 | زاهري عبدالله محمد | لا يوجد | 37170025 | ZOOYHER1@GMAIL.COM | اتوجه بالشكر لقسم الاسنان وخاصه الدكتور احمد عبدالله على اجتهاده ومعاملته الراقيه |
تم اخبار الطبيب وشكره على معاملته الراقيه للمراجعين وسيتم الاتصال بالمراجع لشكره على الكلمات المشجعه |
HKC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-05-27748 | 5/11/2023 12:00:00 AM | 5/22/2023 2:38:52 PM | 5/17/2023 12:00:00 AM | ||||||
4522 | noorul ameen | 860279936 | 35528901 | jnameen@gmail.com | We come to the hoora health center at 9 for my chilled health checkup they look the medical care and talking longer time to respond. in the middle of the busy time they were re arranging the desk and chairs everyone has an office and we are coming to the health center because they called us for the checkups > please ask nurses be attentive and be mindful of the waiting patients |
تم التواصل مع صاحب الشكوى نور الأمين، الرقم الشخصي: 860279936 , والمقدمة بخصوص (فترة انتظار) في قسم رعاية الامومة والطفولة وعليه تم الرجوع الى مواعيد الأطفال بتاريخ 3/5/2023 وتبين ان موعده في الساعة 10:45 صباحا وتم الاتصال به في اليوم السابق لموعده والتأكيد على حضوره الساعة 10:30 (قبل الموعد بربع ساعة). وعليه تم الاتصال به اليوم 5/4/2023 الساعة 07:45 للاستفسار عن سبب الشكوى وتبين انه قد حضر الى القسم في الساعة التاسعة صباحا أي قبل موعده قرابة الساعة والنصف وكان القسم يقدم الخدمات للموجودين على أوقات المواعيد المعطاة مسبقا وقد بينت وشرحت له عن طريقة التنظيم المتبعة على حسب المواعيد المعطاة مسبقا وابدى صاحب الشكوى شكره على الاهتمام بالشكوى وشرح النظام المعمول به في القسم للعمل في انتظام وعدم انتظار أي مريض لفترة طويلة. |
ALH | Administrative | Complaint | Appointments | Mother and Child Care | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 23-05-14757 | 5/3/2023 12:00:00 AM | 5/22/2023 10:52:18 AM | 5/4/2023 12:00:00 AM | |||||
4523 | حسن القلاف | 861006186 | 33430444 | حجز موعد عن طريق الاونلاين عند حجز موعد الى المراكز الصحية عن طريق الاونلاين يظهر لي المركز الصحي القديم البديع و حاليا مفروض يظهر لي المركز الصحي التابع لمركز مدينة حمد مجمع 1205 لي و الى العائلة لا استطيع الحجز اونلاين فقط عن طريق الاتصال 80007000 او الذهاب مباشرة الى المركز نرجو حل هذه المشكلة |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمراجع المذكورة بياناته أعلاه و أوضحنا له بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بالتحقق من موضوع استفساره و أخذ كافة المعلومات المتعلقة به، كما قمنا بتحديث بياناته و بذلك تمكن من حجز مواعيده عن طريق الموقع الالكتروني. أخيرا شكر المراجع الجهود المبذولة في المركز لخدمة المرضى ، كما أكدنا لا بأن ادارة المركز ترحب بجميع الاقتراحات والاستفسارات بما يخدم هدفها. وتفضلوا بقبول وافر التحية والاحترام ،،، |
HHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-05-46197 | 5/22/2023 12:00:00 AM | 5/22/2023 2:13:03 PM | 5/22/2023 12:00:00 AM | |||||||
4524 | ليلى خليل | لا يوجد | 39464668 | اشرطه السكر غير موجوده اكثر من ثلاث شهور |
تم التواصل مع صاحب الشكوى للاستلام |
HKC | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-05-48735 | 5/7/2023 12:00:00 AM | 5/22/2023 2:21:22 PM | 5/10/2023 12:00:00 AM | ||||||
4525 | نوره فيصل | لا يوجد | 36635544 | ولاء فاضل معاملتها ممتازه وقمه الأخلاق والأدب في التعامل |
تم التواصل وايصال الثناء والشكر للموظفه |
HKC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-05-34053 | 5/21/2023 12:00:00 AM | 5/22/2023 2:24:33 PM | 5/22/2023 12:00:00 AM | |||||||
4526 | ابراهيم احمد | لا يوجد | 33778888 | اشرطه السكر غير متوفره من 3 شهور
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تم التواصل مع صاحب الشكوى / الأشرطه متوفره للاستلام |
HKC | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-05-10865 | 5/8/2023 12:00:00 AM | 5/22/2023 2:26:34 PM | 5/11/2023 12:00:00 AM | ||||||
4527 | حميده ناجي العماري | 870118994 | 33114449 | السلام عليكم ورحمه الله وبركاته تحيه طيبه وبعد... مسؤله المركز حمد كانو الصحي الدكتوره لنا الخاجه , بارك الله في جهودك ووفقك لما يحب ويرضى حضرت اليوم الثلاثاء بتاريخ 4/4/2023 للعلاج في مركز حمد كانو, وانا اعاني من دوار في الراس وعدم توازن فاخبرت الدكتوره فقالت لي: دائما ماتكون هذه الاعراض التي تحضرين من اجلها فقلت لها: لان هذا ما اشعر به فقالت لي اذهبي وتاكدي من نسبه دمك فذهبت وعملت نسبه الدم وكانت 11 وعندما عدت اليها قالت : هذا شيئ عادي جدا وساكتب لك حبوب رفع الدم شكرتها وعندما انتهت اخبرتها باني اليوم لم استطع الذهاب للدوام للعلم انا اعمل معلمه في مدرسه الخليج الاعداديه للبنات فاخبرتني بسخريه " قولي من البدايه انج تبين اجازه !!" قلت لها اذا ماتبين تطبعينها مافي داعي , فقالت خلاص خلاص روحي استلمي دواج ذهبت للصيدليه ولم تكتب لي ادويه واخبرتني الممرضه انه لايوجد دواء باسمي مطلقا. ماذا بعد تحملي لسخريتها واستهانتها بالم المرض هل من المطلوب ان اعود لابلاغها بان الدواء لم يسجل ؟ لماذا يتم التعامل معنا وكان المركز فقط للاجازات ؟ لماذا لاتوجد انسانيه في التعامل ؟ لايوجد انسانيه يجير يدعي المرض وها انا اخرج بدون ادويه من المركز. هذا ماحدث يوم الثلاثاء الموافق 4/4/2023
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تم التواصل مع المريضه وعمل اللزم وقائمه الادويه كانت موجوده ومسجله في النظام |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11987 | 11987 | 23-05-66791 | 4/4/2023 12:00:00 AM | 5/22/2023 2:38:28 PM | 4/9/2023 12:00:00 AM | ||||||
4528 | Said Farag | 33000959 | السلام عليكم ورحمة الله أثناء مروري للجهة الخلفية بجوار غرفة الكهرباء تقريبا لمركز بنك البحرين والكويت الصحي. الحد تفاجأت بوجود ماي في جدار الغرفة. فقمت بتصوير... ارجو اتخاذ اللازم لتصليحه |
السلام عليكم
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BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-36659 | 5/23/2023 12:00:00 AM | 5/23/2023 11:07:39 AM | 5/23/2023 12:00:00 AM | |||||||
4529 | Ahmed Hasan Alnassim | no id | 34331138 | name@gmail.com | قسم البحث الاجتماعي ( الباحثة الاجتماعية) عدم الاستجابة الفعالة ( التسويف)
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رد الباحثة الاجتماعية على الشكوى
المريض المذكور (أحمد حسن النسيم) مريض يتابع في الطب النفسي ويعاني من مرض (انفصام الشخصية) حسب ما ذركت والدة المريض وبالتالي لا يمكن للباحثة الاجتماعية التعامل مع حالته وإرشاد الأسرة الى متابعة العلاج بالطب النفسي |
AHC | Administrative | Complaint | Behavioral | Social Worker | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 23-05-39461 | 4/16/2023 12:00:00 AM | 5/24/2023 8:14:14 AM | 4/20/2023 12:00:00 AM | |||||
4530 | هاني الغواص | 810602571 | 39789240 | hanighawas@gmail.com | اني مصاب بالسكر من النوع الثاني وهذا الشهر ذهبت لمركز عالي الصحي لاستلام الادوية الشهرية إلا ان دواء السكر Galvus Met 50/1000 غير متوفر ولا يمكن الاستغناء عن الدواء لشهر كامل او شراءه لأنه غالي السعر فالرجاء منكم توفير الدواء المذكور لي وذلك لأهميته مع الشكر لكم |
الدواء متوفر بمركز عالي الصحي تم التواصل بالمريض ليحضر لاستلام دواءه |
AHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-05-96676 | 5/10/2023 12:00:00 AM | 5/24/2023 9:17:48 AM | 5/11/2023 12:00:00 AM | |||||
4531 | محمد عيد القحطاني | 810309513 | 39426161 | يتقدم صاحب الشكوى وهو أحد زوار مركز حمد كانو الصحي عن قسم التسجيل في المركز حيث أنه زار المركز يوم أمس الساعة الواحدة والنصف ظهراً وتم إخباره بأن موعدك سوف سيكون الساعة الرابعة عصراً، فأفاد بأنه قد أخبر التسجيل بعدم استطاعته الحضور الساعة الرابعة وبأنه يرغب بالدخول على الدكتور وقتها ولكن لم يتم التعاون معه حسب قوله. |
تم التواصل مع المراجع وتوضيح موضوع المواعيد بعد فتره من الوقت اذ انه اخبرنا بان المركز لم يكن به مراجعين فبالتالي المتوقع اعطاءه موعد نفس الوقت ولن ياخذ وقت من الطبيب الا دقيقتين. تم اخباره بان المراجعين يحجزون المواعيد عن طرين مركز الاتصالات والاون لاين وبرنامج صحتي وان لم يتواجدو فالمركز لايعني عدم وجود مواعيد لان المرضى لايقومون بانتظار دورهم وانما ياتون على الوقت بدون اي انتظار لدورهم وسبب تاخر الموعد هو بسبب امتلائ قوائم الاطباء وكان اقرب موعد الساعه 4 وللمره التاليه يفضل حجز الموعد عن الطرق المذكوره اعلاه واخبرنا بان اسلوب الموظفه كان شديد ولم تقترح الذهاب للتمريض فاخبرناه باننا سنقوم بالتنبيه على الموظفه وشرح له اليه الطوارئ للمرات القادمه وشكرنا على الاتصال |
HKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11987 | 11987 | 23-05-27548 | 5/23/2023 12:00:00 AM | 5/24/2023 11:31:35 AM | 5/24/2023 12:00:00 AM | ||||||
4532 | صادق علي محمد | 860805077 | 36523528 | اتقدم بشكوى ضد محمد جناحي في غرفة 8 بأن رفض عطائي العلاج.علماً بأن العلاج عبارة عن اقراص السكر ولكن لرفض علاجي وانا كنت اخذ هذا العلاج من زمن طويل ارجو النظر في هذا مع ذكر سبب عدم اعطائي العلاج |
تم الاتصال بالمريض الساعه 16:00 تاريخ 24/5/2023 وتم التوضيح له عن آلية خدمة الرعاية العاجله وإعطاء وصرف الادوية المزمنة، حيث تم اعطائه الدواء لمدة اسبوعين لحين متابعته مع المركز الصحي التابع له، وإن الطبيب لم يعطي الحبوب المطلوبه من المريض بسبب انه لا توجد أي تحاليل تبين فحص السكر اومتابعة مع المركز فكان حرصاً على سلامة المريض. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-05-61662 | 5/23/2023 12:00:00 AM | 5/25/2023 10:00:40 AM | 5/24/2023 12:00:00 AM | ||||||
4533 | الدكتور ناصر | 39656680 | اتقدم بشكوى الى طريقة أخذ ارقام للاسنان حيث اتيت مبكرا ولم استلم ورقة الدخول الا متاخر بسبب عدم التنظيم والية توزيع البطاقات |
لا يرد 11:34 25 مايو 2023 تم التواصل مع المراجع وابدى انزعاجه من طريقة اخذ الارقام للاسنان وانه لا يكون فيها انصاف حيث ان الذي يحضر قبل ساعة لا يمكنه اخذ رقم، وبمجرد ان يتم فتح الارقام في الساعة السابعة يبداء التدافع على الجهاز وفي بعض الاحيان الذي حضر اول واحد ياخذ اخر رقم، كما ان التدافع ياثر على النساء وهذا غير لائق |
MJK | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-05-48407 | 5/20/2023 12:00:00 AM | 5/29/2023 6:54:12 AM | 5/29/2023 12:00:00 AM | |||||||
4534 | علي حسن داوود | 950709140 | 37500737 | يوم الاحد الموافق 21/5/2023 ذهبت الى المستشفى اعاني من وعكه صحية وذهبت للإستقبال للحجز موعد بليسن بسبب بطاقة السكانية مفقودة فرفضت اخذ لي موعد ، أحدثت مشكلة بسبب صورتي صغير السن فطلبت الجواز وعندما أريتها الجواز تحدثت معي بقلة احترام وقالت سأوديك ورى الشمس الوق7:40م كونتر 4 الاستقبال |
تم اخذ اقوال المنسقة سارة بومجيد وقد بينت ان صورة المريض في الليسن يبدو اصغر من السن الحقيقي لذلك طلبت اثبات آخر، وقد تم التواصل ايضاً مع المريض وأخذ اقواله وتم شرح ضرورة التأكد من بينات المريض وذلك حفاظاً على خصوصية معلومات المريض ، ، والاعتذار له عن سوء التفاهم الذي حصل، وتم غلق الملف. |
SJC | Administrative | Complaint | Behavioral | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-05-26021 | 5/21/2023 12:00:00 AM | 5/25/2023 12:22:21 PM | 5/23/2023 12:00:00 AM | ||||||
4535 | Nabil Abdulaal | 670047180 | 36475550 | Am a diabetic patient and am not registered under the proper healthcenter (Kuwait Health Center). And i need this problem to be solvedASAP to get my medical treatment. Thanks Nabil Mohammed YusufAbdulaal Cpr: 670047180 Mobile: 36475550 |
تم التواصل مع المراجع يوم الخميس الموافق 25 مايو وتم تحديث بيانات المريض وتوضيح آليه وقنوات حجز المواعيد الصحية كما تم حجز موعد مسبق للمراجع |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-05-31314 | 5/24/2023 12:00:00 AM | 5/25/2023 2:25:10 PM | 5/25/2023 12:00:00 AM | ||||||
4536 | محمد جاسم | 33406680 | عدم توفر شرائط فحص السكر بالدم لاكثر من ثالث اسابيع Free style optimum |
تم التواصل مع المريض واخذ معلوماته وعند توافر الادوية المطلوبة سيتم التواصل معه |
YAE | Administrative | Complaint | Drugs Availability | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-05-50334 | 5/2/2023 12:00:00 AM | 5/27/2023 10:49:59 AM | 5/7/2023 12:00:00 AM | |||||||
4537 | علي حسين المعماري | 39683932 | عدم جلب شرائط لمرضى السكري |
تم التواصل مع المريض واخذ معلوماته وعندما تتوفر الادوية المطلوبة سيتم التواصل معه للاستلام |
YAE | Administrative | Complaint | Drugs Availability | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-05-74693 | 5/3/2023 12:00:00 AM | 5/27/2023 10:54:08 AM | 5/7/2023 12:00:00 AM | |||||||
4538 | haroon | 38713336 | Lab for blood collection peaple with diability and old people, kids are not given priority staff not soft spoken
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تم الاتصال بالمراجع وافهامه بأن المختبر يتبع الالية المتبعه في جميع المراكز الصحية حيث نحرص دوما على مراعات الحالة الصحية للكبار في السن وذوي الاحتياجات الخاصه من خلال اعطائهم اولوية لتلقي الخدمه وتسهيل اجراءاتهم |
YAE | Administrative | Complaint | Waiting Period | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-05-37983 | 5/3/2023 12:00:00 AM | 5/27/2023 11:02:38 AM | 5/8/2023 12:00:00 AM | |||||||
4540 | ABEER ALI | 33328221 | السلام عليكم صديقتي مصرية وبتروح الحج يصبر تطعم في المراكز الصحية الحكومية واهي مستعده تدفع ال ٧ دينار |
السلام عليكم |
BKH | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-79401 | 5/24/2023 12:00:00 AM | 5/28/2023 8:21:49 AM | 5/28/2023 12:00:00 AM | ||||||||
4541 | حبيب ضيف | 900301457 | 36350036 | عندي بلاغ ع مشكلة معينة انا اتابع حبوب امي الشهرية للأمراض المزمنة وهناك خلل في سستمكم امي كبيرة في السن وليها حبوب بشكل شهري شلون اجدد وصفة الحبوب الموعد عقب شهرين وللعلم زرت المستشفى وخبرتهم انه فيه خلل في عيادة الامراض المزمنة خبرتني الموظفة انه بترفع طلب تعديل موعد والحين صار اسبوع ما تغير شي والعلم موعد التحاليل بتكون يوم الاحد اتمنى احد المسؤلين من الجهات المعنية النظر في الموضوع |
بخصوص الموضوع أعلاه، المراجع حبيب ضيف تواصل مع عيادة الامراض المزمنة حيث ان الموعد اعطي على توقيت 8 شهور بدل 6 شهور و يطلب موعد على توقيت 6 شهورتم شرح الضغط على مواعيد العيادة حيث تم رفع الموضوع للادارات العليا بأنتظار إيجاد حل للمواعيد حيث ان العيادة تعمل طوال أيام الأسبوع بكامل طاقتها الاستيعابية.الاجراء الدي أتخد: تم الاتصال بالمراجع و شرح ما سبق . |
KHC | Administrative | Complaint | Appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-05-51199 | 4/9/2023 12:00:00 AM | 5/29/2023 10:14:32 AM | 4/11/2023 12:00:00 AM | ||||||
4542 | رملة مرهون | 851004580 | 33419797 | سلام عليكم اشرطة السكر متى راح تتوفر في مركز الكويت الصحي صار لنا اسبوع نطالب فيهم؟؟؟؟ |
بخصوص الموضوع أعلاه، المراجعة رملة مرهون حضرت لاستلام أشرطة السكر لولدها المصاب بالسكر و لكن الأشرطة غير متوفرة .الاجراء الدي أتخد: تم الاتصال بوالدة المريض بتاريخ 13/2/ 2023 و إخبارها بأنه في حال توفر الاشرطه سيتم التواصل معها لاستلامها . |
KHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-05-95128 | 2/13/2023 12:00:00 AM | 5/29/2023 11:05:57 AM | 2/13/2023 12:00:00 AM | ||||||
4543 | Murtadha THAMER | 850705819 | 33132559 | سلام عليكم اليوم الثلاثاء الموافق 27/12/2022 توجهت صباح هذا اليوم برفقه ابني نوح مرتضى يوسف ثامر الرقم شخصي 221013733 من اجل موعد التطعيم وعندما تم مناداة ابني من قبل الدكتوره امل عباس في غرفه رقم 9 واثناء ذلك حضر موظف دعى حسين يرتدي كاجيت اخضر وبرفقته احد معارفه وقام بالدخول للدكتوره متجاهلا المواعيد واوقات كل شخص وذلك من اجل ان يقوم بعمل واسطه له والدخول مباشره على الدكتوره دون ان ينتظر كونه موظف في المركز الصحي ولما تم الاستعلام عن مكان الاداره من موظفي التمريض نفوا معرفتهم بمكان الاداره وتم توجيهي مباشره للاستقبال وتم سؤال الموظفه والتي نفت ايضا معرفه مكاتب الاداره واكتفت بالقول انهم في اجتماع وتم سؤال كها عن اسم الموظف اسماء مروره وقد اخبرتني انها لا تعرف اسمه وذلك من اجل التضليل عليه وهذا حق من حقوق اي مواطن معرفه الافراد في الجهات الحكومية التي يتم التعامل معها اذ انه فوق مخالفه الموظف للانظمة واللوائح من خلال استغلال سلطه لتقديم معارفه واداخالهم قبل الاخرين كما ان زملائه كانوا يعملون تغطية للامر كي لا يتم ابلاغ اداره المركز الصي بالامر حيث بدوا لا يعرفون اي شئ عن المركز الصحي |
تم سؤال الأشخاص ذوي العلاقة في الموضوع,د أمل عباس, بينت انه مقدم الشكوي كان متأخر عن الموعد حيث ان موعده في الساعة 7:47 و ان موضوع الشكوى تم حين تم النداء عليه في الساعة الساعة 9:15 الا ان الشخص المعني بتنظيم دخول المراجعين على الأطباء لفت نظرها لوجود المريض صاحب الموعد 8:51 في الأنتظار و بالتالي قامت بمعاينة مريض الساعة 8:51 أولا و من بعده قامت بمعاينة صاحب الشكوى- حسين ناصر من خدمة المجتمع الشخص المعني بتنظيم دخول المرضى للأطباءنفى اي علاقة مسبقة بالطرفين· بالنسبة لقسم التمريض تم توجيه المراجع لقسم السجلات حين سأل المراجع عن الاداري لكون مكتب الأدراي في قسم السجلات
· موظفة السجلات مريم أخبرت المراجع بتواجد الأدارية في اجتماع مجلس الأدارة و وجهت المراجع للموظفة البديلة عن الادراية في قسم الرعاية الا انه في ذلك الوقت كانت خارج مكتبها في قسم الرعايةبعد التحقق في الأمر تم الأتصال بالمراجع يوم الخميس مساءا و اخباره بلامر و ان ما حصل عبارة عن سوء تفاهم و ليس عن قصد الواسطة الا ان المراجع اصر على ان الموضوع كان عن قصد و ان جميع الموظفين يتعمدون التستر على الموظف و رغبته في رفع الشكوى لمستوى أعلى و عدم تقبله التفسير السابق لما حصلوتم التواصل مجددا من قبل اداري المركز على مدى يومين متتاليين وفي اوقات متفرقة ولم يتم الرد |
KHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-05-54413 | 12/28/2022 12:00:00 AM | 5/29/2023 12:08:56 PM | 1/2/2023 12:00:00 AM | ||||||
4544 | Zainab Mohamed | 950704261 | 66999677 | مركز الكويت الصحي… شعرت بعدم الارتياح من التعامل مع طاقم المركز ابتداءً من الاستقبال إلى الدكتورة… شعرت بعدم الترحيب ربما
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تمت مناقشة الشكوى اليوم 25 مايو 2023 في الساعه 13:00 من قبل نائب رئيس المركز مع الطبيبة المعنية واوضحت بان استيائها كان من استخدام الهاتف النقال اثناء الفحص وليس قبل الفحص و كما تم توجيه الطبيبة للاهتمام باختيار الاسلوب االملائم مع المراجعين , و من ثم تم التواصل مع المراجعة و الاستماع للشكوى المتعلقة باسلوب الطبيبة, ورغم استياء المراجعة من اسلوب الطبيبة الا انها ابدت تفهمها للضغوطات العملية و النفسية و تقدريها لجميع الطاقم الطبي و كما حثت على اهمية تدريب الموظفين على فن التعامل مع المراجعين و اهمية اختيار الاسلوب و الكلمة المناسبة لما لها من اثر كبير على المراجعين.
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KHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-05-46665 | 5/24/2023 12:00:00 AM | 5/29/2023 1:26:55 PM | 5/25/2023 12:00:00 AM | ||||||
4545 | Hend Musaiqer | 841109699 | 39117178 | hind.musaiqer@gmail.com | مركز المحرق الشمالي اخذت موعد الساعه ٤ ووصلت المركز الساعه ٣:٣٠ والمركز خالي مافيه احد قالتلي انتظري دام خذتي موعد . في حال المركز خالي ومافي احد انتظرت ساعه كامله ووكل اللي دخلو بعدي بدون موعد دخلتهم على طول محد انتظر حتى دقيقتين شنو الغايه من المواعيد اذا كان المركز مافيه احد بس لازم انتظر ليما يصير موعدي وبعد مافي احد لي ٤ ونص ؟؟ |
تم التواصل مع مقدمة الشكوى التي بينت ان المشكلة في آلية التسجيل للمرضى حيث أخذت موعد على الطبيبة غرفه 8 و حضرت المراجعة على الساعة 3:30 ظهرا و كانت الطبيبة لديها حالة طوارئ و طلبت منها الإنتظار و تأخرت الطبيبة في مناداة المريضة لظروف حالة الطوارئ التي لديها و من ثم قامت إحدى الموظفات في قسم السجلات بتحويلها على غرفة 10 التي أبدت استعدادها بمعاينة المريضة بعد الإنتهاء من الحالة التي لديها في العيادة و لكن المراجعة إستاءت من الموقف و خرجت من المركز في اللحظة التي كانت الكاتبة تنادي عليها و الطبيبة كانت أيضا تنادي عليها لمعاينتها ، علما بأن قائمة مواعيد الأطباء بها العديد من المرضى و كل مريض كان يحضر في موعد الإستشارة و ينتهى مما يظهر بأن المركز خالي من المرضى لأن الأغلبية يحضر على وقت موعد الإستشارة له و يخرج. |
MHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-05-65317 | 4/10/2023 12:00:00 AM | 5/30/2023 10:18:23 AM | 4/11/2023 12:00:00 AM | |||||
4546 | Khaled Altamimi | 570004918 | 32011117 | khalidaltamimi6@gmail.com | السلام عليكم ، لقد تقدمت بطلبات تحويل الى مركز المحرق الشمالي الصحي والحصول على بطاقة المركز لي وعائلتي الذين يسكنون معي في منزلي رقم ١٦٧ , طريق ٧٠٦ مجمع ٢٠٧ المحرق . وهذه الطلبات لا اذكر متى تم تقديمها بالضبط ولكنه كان منذ عدة شهور مضت . وحتى الآن لم احصل على بطاقات المركز وموظفة الاستقبال اخبرتني منذ يومين ، أنه لم يتم ادخال معلوماتي وعائلتي في الحاسوب حتى الآن والتالي ارقام بطاقاتنا الشخصية : خالد التميمي 570004918، نورة الظهاري560002467، معاذ خالد التميمي 890707936 ، تميم التميمي 870902156 ،نورة تميم التميمي170504751 . أرجو منكم التكرم والتأكد هل وصلت استمارات طلبي اليكم اولا وماهو سبب التأخير في اصدار بطاقة التحويل الى مركز المحرق الشمالي . وجزاكم الله خير أخوكم خالد التميمي . |
تم التواصل مع العميل وابلاغه أن بطاقة تحويل الخدمات إلى الآن غير متوفره وسيتم الاتصال به فور توفر بطاقة التحويل أما بخصوص بطاقة صحتي فبالإمكان استلامها من مركز حالة بوماهر الصحي |
MHC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-05-80858 | 5/6/2023 12:00:00 AM | 5/30/2023 10:43:15 AM | 5/7/2023 12:00:00 AM | |||||
4547 | وليد جمعة الرميحي | 801210402 | 39649662 | يتقدم صاحب الشكوى وهو أحد زوار مركز حمد كانو الصحي عن تعرضه لبعض المواقف في المركز حيث أنه قد قام بالتواصل مع مركز الاتصال لحجز المواعيد وتم إعطاءه موعد على الساعة التاسعة وخمس وخمسون دقيقة وقام بالانتظار إلى الساعة الحادية عشر ولم يتم استدعاءه من قبل الطبيب، وذهب إلى التسجيل للاستفسار فأفاد أنه قد قيل له بأن موعدك أنلغى وأن الدكتورة غير موجودة وأن كنت ترغب سنقوم بتسجيلك من جديد، فيتساءل المريض مستاءً كيف لا يتم مناداتي رغم أني قد انتظرت طويلاً؟ ويشكو عدم تعاون قسم التسجيل حيث أنه لم يجد أي مساعدة منهم أبداً بعد حصول هذه المشكلة!!!
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تم الاتصال بصاحب الشكوى وتبين بان كان لديه موعد عن طريق مركز الاتصالات وحضر للمركز ولم يتم مناداه اسمه وفذهب الى قسم السجلات للتاكد من الموضوع واخبروه بان تم عمل missed من قبل الطبيب بمعنى غياب وكان الوقت فتره استراحه الطبيب وتم تخيره من قبل السجلات باعاده تسجيله من جديد ام انتظار الطبيب ولتاخر الوقت قام المريض بالذهاب الى العمل تم اخبار المريض بان يتوجب نقاش موضوع الغياب مع الطبيب وسيتم التنبيه على قسم السجلات بمحاول التواصل مع الطبيب لابلاغه باي موضوع يتعلق بقائمته ولايتم ترك المراجع لفتره انتظار طويله لاسيما كان متواجد وينتظر موعده
وشكرنا المراجع على التواصل والخدمات وحسن التعاون بما يختص الشكوى |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11987 | 11987 | 23-05-06478 | 5/22/2023 12:00:00 AM | 5/30/2023 10:54:46 AM | 5/30/2023 12:00:00 AM | ||||||
4548 | شيخة السعد | 900903236 | 39002008 | Alsaad.sh@gmail.com | اريد رفع شكوى على مركز المحرق الشمالي الصحي، حيث لايتم الرد على الي مكالمات نقوم بها من اجل الاستفسار او طلب المساعده ان كان خاص باحدى الاقسام " الرعايه والامومه" او التسجيل. |
تم التواصل مع العميل وتحويلها لقسم الرعاية للرد على الاستفسار واعطائها الرقم الصحيح لقسم الرعايه بالاضافة تم تنبيه الموظفين للرد على البدالة |
MHC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-05-45452 | 5/8/2023 12:00:00 AM | 5/30/2023 10:56:44 AM | 5/9/2023 12:00:00 AM | |||||
4549 | لا يوجد | 37326609 | treatment department they are not informing the patients |
نحيطكم علما بانه تم استلام الشكوى بتاريخ 14-5-2023 وبالاتصال بالمراجعة اتضح ان قسم اللاستقبال تم تسجيل موعد للتطعيم بعد الوقت المحدد وانهم من البداية جعلوها تنتظر وقد تم توضيح الامر لها وابدت تفهمها وشكرها تم التنبيه على منسقي السجلات بالاتزام بالوقت المحدد |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-05-15104 | 5/14/2023 12:00:00 AM | 5/30/2023 11:03:47 AM | 5/14/2023 12:00:00 AM | |||||||
4550 | مي عبدالعزيز المضاحكي | 030500621 | 66761761 | تتقدم صاحبة الشكوى وهي أحد زوار مركز المحرق الشمالي عن رفض المختبر عمل الفحوصات المختبرية لها، وأفادت أنها تتلقى علاج حب الشباب وقد أخبرتها الطبيبة (مستشفى خاص) بضرورة عمل هذه الفحوصات المختبرية وذلك لأنها اضطرت لأخذ جرعة زائدة من العلاج وقد قام المختبر بعمل بعض هذه الفحوصات ولكنها تفاجأت من رفض المختبر عمل بقية الفحوصات الضرورية والمهمة لكي تطمئن على صحتها واضطرت أن تعمل هذه التحاليل خارج المركز على نفقتها الخاصة. |
تم التواصل مع المريضة لمعرفة مجريات الموضوع كما تم رفع مضمون الشكوى للطبيبة المعنية التي وضحت بأن المريضة قد عملت تحاليل مختبرية كاملة و شاملة في شهر يناير 2023 و إن التحاليل التي طلب عملها لم يمر عليها فترة زمنية أكثر من 3 او 4 أشهر كما إنها لا تشكو من أي أمراض مزمنة غير التحاليل المطلوبة لحب الشباب ولم تكن لديها ورقة من الطب الخاص بالتحاليل المطلوب عملها ، فقامت الطبيبة بتوثيق التحاليل المناسبة لحالتها الصحية كما إنها لم تخبر المريضة بالتوجه للطب الخاص لعمل التحاليل غير إن المريضة هي التي قالت إنها ستقوم بعمل التحاليل بالطب الخاص . تم رفع مضمون الشكوى للطبيبة المعنية و تنبيهها شفويا عن ضرورة اعطاء المريض أحقيتة في العلاج و كتابة التحاليل المطلوبة مادام ممكن توافرها في مختبرات المركز الصحي |
MHC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10850 | 10850 | 23-05-50583 | 5/16/2023 12:00:00 AM | 5/30/2023 11:10:30 AM | 5/16/2023 12:00:00 AM | ||||||
4551 | Salah Fyzaia | 640003869 | 33933390 | Salah.Ali.fuzaia@gmail.com | السلام عليكم ابني 12 سنه عنده نقص حاد في فتمين د المركز الصحي لا يقوم باخذ هذا النوع من الفحص المهم خذنا الى الخاص المشكلة ان الابره 12 دينار وانا متقاعد و الدكتور كتب 3 ابر ارجو التعاون وتوفير الإبر للولد مع خالص شكري جعلكم الله ضخر للبلاد والعباد بوركتم مقدم الطلب صلاح علي 33933390 |
تم التواصل مع مقدم الإستفسار و التوضيح بإمكانية تحويل المريض الى مستشفى الملك حمد لتلقي باقي العلاج هناك ، حيث ابدى تفهمة و تعاونة و شكرا الجهود المبذولة لمستوى الخدمات المقدمة |
MHC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-05-19144 | 5/9/2023 12:00:00 AM | 5/30/2023 12:13:40 PM | 5/9/2023 12:00:00 AM | ||||||
4552 | عبداللطيف ساتر | 871003627 | 66688833 | يتقدم صاحب الشكوى وهو أحد زوار مركز حمد كانو الصحي عن عدم الرد على اتصالاته، حيث أنه قام بالاتصال على البدالة 17768555 طوال يوم الخميس ولكن لم يتم الرد فيتساءل المريض مستاءً لماذا لا يتم الرد على الهاتف ونجبر على زيارة المركز لمجرد الرغبة بالاستفسار؟
هاتف رقم: 66688833 الرقم الشخصي: 871003627 |
تم الاتصال بالمراجع واخذ كافه المعلومات وابلاغه بان تم رفع الموضوع للاداره لكي نتمكن من تلبيه استفسارات واحتياجات المراجعين دون تاخير اذ يتم عمل اجتماعات فخلال هذه الفتره لايتواجد الموظفون فالمكتب وانما في قاعه الاجتماعات ولهذا سيتم محاوله ايجاد حل مناسب لعدم التاخر في الرد
وشكرا |
HKC | Administrative | Complaint | Service Quality | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11987 | 11987 | 23-05-18410 | 5/28/2023 12:00:00 AM | 5/30/2023 2:00:43 PM | 5/30/2023 12:00:00 AM | ||||||
4553 | هاشم الكوهجي | 37990018 | انتقلنا ل بيت في اسكان شرق الحد، وغيرنا العنوان للمركز الصحي اليوم وانا احاول اخذ موعد عن طريق تطبيق صحتي طلع لي انه الموعد بيكون في المركز الصحي في عراد وليس المركز الصحي في الحد شلون نحجز مواعيد احين؟؟ |
السلام عليكمتم التواصل مع العميل و تم تحديث بياناته نظام آي صحه و يمكنه الان حجز موعد عن طريق تطبيق صحتي على مركز بنك البحرين و الكويت الصحي بالحدتحياتي |
BKH | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-05-74315 | 5/31/2023 12:00:00 AM | 5/31/2023 7:45:44 AM | 5/31/2023 12:00:00 AM | ||||||||
4554 | USAMA | 980818265 | 33129548 | i am bahraini national but my daughter was born in Pakistan and my wife is also Pakistani but for my daughter i already applied for her bahraini passport but when i visit health center for her further vaccination they are asking to pay 7bd because they said you are bahraini your child is Pakistani so you need to pay but as i know we don't need to pay but i want to confirm this issue i need to pay for my daughter(Pakistani) till she get bahraini passport or she will get free healthcare because she's child of bahraini father and also when i take oppointment for my daughter they said no need to pay just show birth certificate then k show them they give oppointment but when i go today they asked me to pay so please can you tell me what i have to do pay or not because i don't want to waste time of my child vaccination |
regarding to the roles of ministry of health, the Bahraini father for foreign child does not sponsor to his child until the child get the Bahraini passport, even he has a document in prosses. |
ISC | Administrative | Enquiry | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 23-05-78358 | 5/24/2023 12:00:00 AM | 5/31/2023 10:22:40 AM | 5/29/2023 12:00:00 AM | |||||||
4555 | أحمد ربيع | 820902071 | 39572239 | العميل لديه مريضه تحتاج الى العلاج الطبيعي بشكل عاجل في مركز ابن سينا الصحي و سبب التأخير هو الاستشاري في مجمع السلمانيه الطبي لم يكتب لها التحويل في النظام للعلاج في المركز الصحي و قد اعطيت المريضه موعد و لكنه بعيد جدا |
تم التواصل مع المشتكي بخصوص الحاله المذكورة و تم شرح آليه تسجيل المواعيد و قد تفهم الوضع و تم ارسال ايه بعض التمارين و النصائح لعملها حتى حين الموعد المسجل في النظام |
ISC | Administrative | Complaint | Appointments | Physiotherapy | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 23-05-58795 | 5/23/2023 12:00:00 AM | 5/31/2023 10:28:21 AM | 5/28/2023 12:00:00 AM | ||||||
4556 | Faisal Ali | 590045431 | 33711962 | abo021.ali@gmail.com | السادة وزارة الصحة المستشفيات الحكومية المحترمين الموضوع صرف وصفة طبية ابر انسولين مختلفه عن المحاد ارجو العلم ان لدي ابداء مصابين بالسكر باسم عبدالله فيصل على و وجدان فيصل على تحت رقم شخصي 040703436/030310920 هم صرف لهم وصفه تختلف عن المعتاد بنوع آخر وهذا ينعكس على صحة الأبناء و يسبب لهم عدم انتظام سكر الدم ، لقد تم صرف الأبر في مركز الصحي التابع للدوار الثاني تحت عنوانها وهي ابر ال Novomix بدل ال Novorapid لا منته لها بالنسبة لنا و السكر في حالة ارتفاع دائم بالرغم من اخذها على المكس من السابقه ارجو تبديل او صرف الابر القديمة حيث ان المواعيد مع طبيب السكر بعيدة لا تستطيع اخذ استشارتهم و عليه التي توجه رسالتي لكم للعلم بذلك و الاستفسار لماذا يتم صرف ابرة مختلفه عن السابقة؟ ولكم مني جزيل الشكر و الامتنان |
novomix بالإشارة الى الموضوع المذكور اعلاه ، الوصفه المدونه في النظام لأبناء العميل هي novorapid بينما ما تم صرفه حسب ما ذكر المريض و عليه تم الإتصال بوالد المريضين و طلب منه مراجعة الصيدليه لإستبدال الأبر المصروفه كما تم حجز معد لهما على طبيب العائله لكي يتم تقييم الحاله و عمل الإجراء اللازم من جهتنا تم تعبئة استمارة الأخطاء الطبيه و إدخالها في النظام كما تم إعطاء الموظف إنذار حيث إن سلامة المريض من أهم أولوياتنا |
HHC | Proffesional | Complaint | Service Quality | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-05-13974 | 5/30/2023 12:00:00 AM | 5/31/2023 10:31:35 AM | 5/31/2023 12:00:00 AM | |||||
4557 | Ghada Alhayki | 970106254 | 33323436 | gada97@gmail.com | السلام عليكم مو اول شكوى اقدمها على مركز مدينة عيسى الصحي وموظفات الاستقبال للاسف دون اي جدوى مجرد اتصال روتيني وماهي مقترحاتكم للتطوير ومال إلى ذالك والحل لايووجد اكثر من نصف ساعه من الانتظار لتثبيت موعد في رعاية الأمومه ؟! هل هاي طبيعي على رغم السلبيات الي سمعناها عن السلمانيه لما رحت حق متابعات ماتعطلت بهالطريقه كل مره موعد بسيط في المركز شغل ماتاخذ عشر دقايق خاص واني ايي من الصبح تفادي للزحمه ومع ذالك تأخير شالسبب شالمببرات وموظفات الاستقبال بنفس الطريقه رحنا الي قاعدين يسولفون وقالو اي اكاهي معانه خبرناهم ان احنا مجموعه ننتظر ومافتكرو ومافي حتى رد |
تم التواصل مع مقدمة الشكوى و الاغتذار منها ، كما تم إبلاغ المنسق الأول لقسم السجلات بمراقبة سير العمل و وقت الانتظار في إستقبال قسم الرعاية |
IHC | Administrative | Complaint | Waiting Period | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-05-18651 | 5/22/2023 12:00:00 AM | 5/31/2023 12:05:29 PM | 5/30/2023 12:00:00 AM | |||||
4558 | Yusuf Qaedi | 640700756 | 36353508 | qyousif1@gmail.com | السلام عليكم ياجماعة تعبنا وحنا نناشدكم كل مرة هالمشكلة لما نروح المركز ناخذ حبوب السكر غير موجود الى متى هالمعاناة ارجو منكم الحل الحبوب الى نستخدم انا وزوجتي اسمه GalvusMet والله تعبنا من هالمشكلة ارجو منكم توفرون لنا لان صادنا مضاعفات وايد بدون اخذ الادوية بانتظام ارجو حل سريع مقدم الطلب يوسف قائدي رقم الشخصي 640700756 تليفون 36353508.
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.تم التواصل مع المريض و استلم الأدوية بتاريخ 30 مايو 2023م بحسب إفادة مسئولة قسم الصيدلية |
IHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-05-06310 | 5/29/2023 12:00:00 AM | 5/31/2023 11:55:47 AM | 5/30/2023 12:00:00 AM | |||||
4559 | دعاء الجرمل | 961203803 | 33206612 | duaaadel01@gmail.com | مركز مدينة عيسى الصحي يوم الثلاثاء صباحاً الساعه ٩ الشكوى على موظفة الاستقبال في قسم الرعايا تتعامل بإسلوب سيء و لا عندها تعامل مع المرضى انا حامل ف الشهر الثامن بعد دخولي الفحص للحوامل الممرضة اخبرتني بعدم وجود فايلي و كان خطأ موظفة الاستقبال لم تأخذه إليها عند ذهابي لها قالت لي اخذي رقم و انتظري ٢٠ شخص قدام معنى هذه اجراءاتهم و خطأهم و انتظرت بعيداً عن المشاكل …. هذه ليست المرة الاولى بعض الاحيان تقوم من الاستقبال و احنا ننتظر قدومها فترة .. موظف الاستقبال يجب ان يكون لبق في التعامل مع المرضى و لديه اسلوب محترم و هنا موظفة الاستقبال بعكس ذلك يا حبذا يتم تنبيه الموظفة لتعديل سلوكها و اخلاقها مع المرضى اذا كانت لا تريد الوظيفة فالكثير ينتظره.
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تم التواصل مع مقدمة الشكوى و الاعتذاز منها ، و أوضحنا لها آليه العمل ، و بأنه يجب الالتزام بإستخدام الارقام لتنظيم العمل في قسم الرعاية، و قد تم الاعتذار منها كما تم إبلاغ الموظفة لأخذ الشكوى بعين الاعتبار. |
IHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-05-22117 | 5/4/2023 12:00:00 AM | 5/31/2023 12:05:06 PM | 5/7/2023 12:00:00 AM | |||||
4560 | شوقي أمين الشميري | 770121934 | 39322235 | يتقدم صاحب الشكوى وهو أحد زوار مركز حمد كانو الصحي عن عدم فحص ابنه بشكل دقيق، حيث أنه اصطحب ابنه إلى المركز بعد شعوره بألم شديد في البطن وقام الدكتور غرفة(11) بسؤال المريض شفهياً فقط عن ما به من آلام ووصف له سيلان وأدوية، وفي اليوم التالي ازداد الألم على الابن فأخذه والده إلى طوارئ مستشفى العسكري فتفاجأ بعد فحص ابنه بأن الدودة الزائدة قد انفجرت بالداخل وهو إلى الآن ما زال في المستشفى يتلقى العلاج فيتساءل الأب مستاءً لماذا لم يتم فحص ابنه بشكل دقيق اثناء زيارته للمركز الصحي؟ |
تم التواصل مع مقدم الشكوى والاطمئنان على ابنه واخذ تفاصيل المشكلة وابدى تفهمه بعد شرح طبيعة الحالة المرضية وممكن ان تتشابه الاعراض بين النزلة المعوية المنتشرة في هذا الموسم الحالي .. وقد كان متفهما جدا ومقدرا لأنه دائم التردد على المركز الصحي في الاجازات والعطل الرسمية واثنى على جودة الخدمات المقدمة وايضا على كفاءات الأطباء ء الموجدين وبالأخص نفس الطبيب الذي هو دائم التردد علية وهدفه التحسين فقط ومن جهتنا قمنا بمخاطبة الطبيب المعني والتأكيد على مواصلة الخدمات العلاجية والصحية بكفاءة عالية. |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 21272 | 21272 | 23-06-46632 | 5/30/2023 12:00:00 AM | 6/1/2023 1:29:48 PM | 6/1/2023 12:00:00 AM | ||||||
4561 | ali hasan | 910901210 | 32325997 | ahjm91@gmail.com | تعديل وضع مواعيد الأسنان في المراكز الحكومية وزيادة اوقات دوام الموظفين وعدد المراكز المستقبلة لمرضى الأسنان لتسهيل | الحصول على الموعد فان الوقوف وانتظار الارقام ليس بالشكل الحضاري حيث ان جميع الوزارات وضعت على برنامج مواعيد وعمل الحجوزات الكترونيا |
تم التواصل من قبلنا مع المراجع الذي ابدا اعتراضه طريقة توزيع الأرقام، الا انه تم اعلامه ان هذه هي الطريقة المتبعة في بقية المراكز، كما اقترح المراجع ان يتم تفعيل إمكانية حجز المواعيد المسائية عن طريق الموقع الالكتروني والهاتف، تم اخباره انه سيتم رفع المقترح للإدارة للنظر في الموضوع |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-06-28883 | 5/31/2023 12:00:00 AM | 6/1/2023 1:50:58 PM | 6/1/2023 12:00:00 AM | |||||
4562 | Eman Saker | 870604112 | 38323110 | emajed27@gmail.com | السلام عليكم اتعرضت ابنتى للاصابة برجلها وذهبت بها المركز جاسم كاثر السحر في دوار ١٧ المخرج على مدار ٢٤ ساعة بصفته الأقرب لمنزلنا، رغم انه مركز الكويت الصحي مفتوح ولكنه كمسافة ابعد .. لكنهم لم يستقبلوا الحالة بسبب انه مركز الكويت الصحى مفتوح، وأن يستقلوا الحالة الا بعد الساعة السابعة مساءً . هل يجب ان تنتظر أو نذهب للمركز التابعين له والا أن نتلقى العلاج ؟ |
السلام عليكم اتعرضت ابنتى للاصابة برجلها وذهبت بها المركز جاسم كاثر السحر في دوار ١٧ المخرج على مدار ٢٤ ساعة بسعة الأقرب المنق، رغم انه مركز الكرات السمي سطوح ولكنه كمسافة البعد .. لكنهم لم يستقبلوا الحالة بسبب اله مركز الكويت المسمى كوح، وأن يستقلوا الحالة الاسد الساعة السابعة ساناً . هل يجب ان تنتظر أو الذهب المركز التبين له والا أن تلقى العلاج ؟ |
MJK | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-06-34526 | 5/31/2023 12:00:00 AM | 6/4/2023 1:17:30 PM | 6/4/2023 12:00:00 AM | |||||
4563 | ايات صادق | 931201179 | 39909803 | Ayatsadiq.1993@gmail.com | سلام عليكم تحيه طيبه.. بقدم على شكوى على دكتور عباس محمد في مركز جاسم كانو الصحي في دوار ١٧ اليوم تاريخ ١/٦/٢٠٢٣ وكان الموعد ساعه ١٠:١٥ صباحه في غرفه ١١ للاسف الدكتور ماعنده اي احترام حق المريض واقفه انتظر الموعد على الباب ومن ادخل عليه يقولي نطري بناديج لان قاعد يسولف مع الدكاتره الي في غرفته وموعدي وصل وقته وتميت ناطره وبعد يقولي نطري او روحي وتعالي بعدين عشان يسولف على راحته دكتور جدا قليل الاحترام حق المريض |
سمه تعالى
تعقيباً عن الشكوى الموجهة من قبل المريضة آيات :
للعلم:
موعد المريضة كما هو مسجل :
10.19 Am :الوقت
يوم: الخميس
الموافق: 1 يونيو 2023 م
- ادعت المريضة بأني لم أحترمها.. وهو ادعاء غير صحيح.
- ادعت المريضة بالتعمد في تأخير موعدها بسبب السوالف ( كما أشارت) وهو أيضاً غير صحيح.. بل كانت مناقشة مع لجنة مكافحة العدوى لخدمة المرضى.
- ادعت المريضة بأني قد تأخرت في موعدها : وهو غير صحيح.. حيث كان موعدها 10.19 Am.. وطلبت طباعة التحاليل فقط من غير استشارة.. وعملت لها المطلوب في نفس وقت الموعد 10.19Am من غير تأخير ولا دقيقة! - ادعت المريضة بأني اخبرتها بأن بإمكانها أن تذهب وتعود بسبب (اريد السوالف).. وهذا غير صحيح.. ولكن وجدت الحاح المريضة بالدخول بسبب انشغالها بأمر آخر كما تقول.. فأخبرتها بأن بإمكانها الذهاب والعودة ان احبت من باب المساعدة أو الانتظار قليلاً. وشكراً |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-06-21893 | 6/1/2023 12:00:00 AM | 6/5/2023 9:53:51 AM | 6/4/2023 12:00:00 AM | |||||
4564 | فواز النقيب | 850208513 | 34348442 | fawaz505707@gmail.com | السلام عليكم الوالدة بتروح الحج هالسنه والسفر بعد 18 يوم وبقى لها الجرعة الثانية لقاح كرونا فايزر رحت اليوم اكثر من مركز صحي وقالوا لي مخلص إذا ممكن تفيدونا متى يتوفر في المركز الصحيه أول توجهونا الى مكان يكون متوفر علما باني دفعت جميع تكاليف الحج وشكرا جزيلا |
بخصوص الإستفسار المقدم من المراجع فواز النقيب الرقم الشخصي 8502085123 بتاريخ 4/6/2023 بخصوص عدم توافر تطعيم الكوفيد 19 لوالدته السيدة ليقة مسعد الرقم الشخصي 670247510، تم التواصل مع مقدم الاستفسار في الساعة السابعة صباحا بتاريخ 5/6/2023 و إخباره بتوافر التطعيم وبإمكانه إحضار والدته لأخذ التطعيم وأبدى تفهمه وشكره لسرعة الرد والإهتمام كما أوضح بأنها ليست شكوى وإنما إستفسار عن أماكن توفر التطعيم .وهذا مالزم ولكم منا جزيل الشكر والامتنان |
MHC | Administrative | Enquiry | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-06-27630 | 6/4/2023 12:00:00 AM | 6/5/2023 12:26:45 PM | 6/5/2023 12:00:00 AM | ||||||
4565 | Roaa | 940209667 | 37237773 | شكوى العميل بخصوص الغاء حجز موعدها المحجوز عن طريق الموقع الالكتروني |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمراجعة المذكورة بياناتها أعلاه و اخذنا كافة المعلومات المتعلقة بموضوع الشكوى، وقمنا بالتحقق من موضوع الشكو حيث تبين بأن المراجعة حجزت موعد في الساعة 14:00 عن طريق الموقع الالكتروني وتم الغائه من منسقة السجلات بالمركز عن طريق الخطأ عند قيامها بجدولة المواعيد وتم اعطائها موعد على الطبيب في الساعة 15:00 وقد تلقت العلاج في نفس وقت الموعد. تم توجيه منسقين السجلات مراعاة الدقة عند جدولة المواعيد لتفادي مثل هذه الاخطاء التي قد تؤخر من تلقي المراجع للخدمة، حيث ان إدارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-06-11205 | 6/4/2023 12:00:00 AM | 9/2/2023 4:02:18 AM | 6/5/2023 12:00:00 AM | ||||||
4566 | Osama Darweesh | 970108605 | 33899626 | osama36921@gmail.com |
السلام عليكم انا المشتكي اسامه خالد درويش اتقدم بشكوى على مركز مدينه حمد الصحي دوار ۱۷ مع مع دوار ٣ حيث انه شهر اكتوبر ۲۰۲۱ حيث تعرضت على اصابه باليد اليسرى و ذهبت الى المركز المذكور اعلاه وتم تشخيصي بالاشعه و تم وصف الحاله بانها رضه في اليد السيرى و ظل الالم مستمر مما اضطريت الى الذهاب مركز صحي دوار ۳ واخبرتهم عن الاصابه وقالت لي الدكتوره يدك ليس فيها شي مجرد رضه خفيفه وقلت لها اريد تشخيص الحاله مره اخرى بالاشعه ولاكن رفضت و قالت سوف احولك على السلمانيه قسم العضام و تم اعطائي موعد شهر ابريل سنه ۲۰۲۲ ولقد تضاعف على الالم مما دفعني الى الذهاب الى مستشفى خاص لكي اعرف ماذا بها اليد وذهبت على المستشفى الخاص رويال البحرين وتم تشخيصي بانه الحاله كسر وليس رضه وقال الدكتور لقد تأخر في علاج يدك مما لا نسمح بوضع الجبس ولاكن قال لي تحتاج الى عمليه لكي تأخر على علاج يدك بسبب تشخيص المركز الصحي داور ٣ اللذي لا يخافون على المرضى ولاكن انا اطلب علاج يدي بأسرع وقت ممكن وانا من ذاك التاريخ الى الان وانا متوقفه حياتي بسبب الكسر في يدي وبسبب اهمال الدكتوره و عدم ا الصحيح للمرضى وذهبت الى علاج طبيعي الكشف |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالعميل المذكورة بياناته أعلاه و التحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بالشكوى، كما قمنا بالتحقق من موضوع الشكوى من تاريخ اصابته، حيث انه حضر إلى المركز الصحي بتاريخ 28/11/2021 وهو يعاني من الم في اليد اليسرى من 3 أسابيع و تم فحصه من قبل طبيبة انتقلت حاليا لمركز آخر، وتم تشخيصه بإصابته بتمزق في الأنسجة بعد الرجوع للأشعة التي تم عملها مسبقا بتاريخ 6 نوفمبر في مركز محمد جاسم كانو و لم يتبين وجود كسر في الأشعة، و تم تحويله لقسم العظام في مستشفى السلمانية الطبي كحالة مستعجله، كونه حضر بعد فترة طويله من الإصابة الأولى و لأنه يعاني من آلام لعمل الإجراءات اللازمة في مثل هذه الحالة ولكنه لم يقوم بتثبيت الموعد في قسم السجلات، بعدها قام بتقديم شكوى عن طريق تواصل وتم حجز موعد مستعجل لعيادة العظام بمستشفى السلمانية لمتابعة حالته بتاريخ 23 مارس 2022. كما انه حضرالمركز بتاريخ 4 يونيو 2023 لمتابعة نفس الحالة، وطلبت له الطبيبة عمل أشعة بناءأ على طلبه وتم تحويلة لعيادة العظام بتاريخ 23 يوليو 2023 لمتابعة حالته وعمل الإجراءات اللازمة. حيث ان إدارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-06-83271 | 6/4/2023 12:00:00 AM | 6/5/2023 6:56:54 PM | 6/5/2023 12:00:00 AM | |||||
4567 | نورة الانصاري | 39287608 | اتقدم بجزيل الشكر للمرضة فاطمة متعب على حسن المعاملة والتصرف في اثناء عمالها وتعاونه مع المريض الله يوفقج ويسر امرج |
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ZHC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 23-06-77325 | 6/6/2023 12:00:00 AM | 6/7/2023 7:50:59 AM | 6/6/2023 12:00:00 AM | ||||||||
4568 | امل الحايكي | 33456909 | سوء تعامل من موظفة المختبر مع ذكر عدد المرات |
تم الاتصال بالمريضة ومعرفة تفاصيل الحادثة وكما تم معرفته من المريضة بأنة الموظفة المعنية لم تتصرف معها بتصرف خاطئ ولكن نبرة الصوت لم تكن لطيفة وأسلوب تعامل الموظفة كان خاطئ. تم الاعتذار للمريضة وتوضيح سوء الفهم |
SSC | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 23-06-46012 | 6/4/2023 12:00:00 AM | 6/7/2023 8:00:38 AM | 6/6/2023 12:00:00 AM | |||||||
4569 | ى | يرجى متابعة القسم وجزاكم الله خير التقييم لجميع الاقسام ممتاز واكثر عند مراجعتي للمختبر كنت برفقة الام والولد لاجل سحب الدم للاثنين الا ان الموظفة لم تتساعد وقالت لكل مريض بطاقة وعند احضاري للبطاقة الاخرى كان في فاصل وخرجت للانتظار مره اخرى |
لايوجد رقم تواصل في الشكوى تمت مناقشة الشكوى مع موظفي القسم |
SSC | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 23-06-61814 | 6/4/2023 12:00:00 AM | 6/7/2023 8:15:28 AM | 6/5/2023 12:00:00 AM | ||||||||
4570 | غيداء عبدالله | 34436116 | شكوى بخصوص خدمة العملاء في مركز بنك البحرين والكويت فرع الحد السيد/السيدة، أود أن أعبر عن شكواي الحالية بخصوص خدمة العملاء التي تلقيتها في مركز بنك البحرين والكويت فرع الحد. لقد حاولت الاتصال بمركز الرعاية الأمومة لتأجيل موعد تطعيم ابني. وبعد الاتصال لمدة يومين من الساعة 9 صباحًا حتى الواحدة ظهرًا، لم أتلقَ الدعم اللازم من موظفي خدمة العملاء في البدالة. تم تحويلي دون الحصول على مساعدة وأخبرتهم أنني تم تحويلي 14 مرة إلى قسم الرعاية الأمومة دون جدوى. لقد شعرت بالإحباط والتعب من هذه الخدمة، وأعتقد أن هذا المستوى من عدم الاحترافية غير مقبول. أرجو أن يتم التعامل مع هذه الشكوى بجدية واتخاذ الإجراءات اللازمة لتحسين جودة الخدمة المقدمة للعملاء في مركز بنك البحرين والكويت فرع الحد.و أنا على ثقه من أنكم ستأخذون هذا الأمر بجدية وستعملون على تحسين خدمة العملاء في المستقبل. شكرًا لكم على اهتمامكم وتعاونكم |
السلام عليكمتم التواصل مع العميلة و تم ابلاغها بانه سيتم التنبيه على موظف البداله بأخذ بينات المريض و اعطائها لقسم السجلات لأخذ المواعيد و من ثم التواصل مع العملاء و ابلاغهم بأوقات المواعيدتحياتي |
BKH | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-06-38934 | 6/7/2023 12:00:00 AM | 6/7/2023 11:01:32 AM | 6/7/2023 12:00:00 AM | |||||||
4571 | رجوى السويدي | 33299706 | تم تحويلي الى مستشفى الحد وذلك لاغلاق مستشفى عراد ، الدكتوره عفاف غير متعاونه وغير لبقة تم تأخيري لمدة ١٦ دقيقة وعند دخولي قالتلي ماناديتج لين ناديتج دخلي، نتيجة الفحوصات ماتبي تعطيني اياها موظف الاستقبال استهزأ بأسمي ، هذي موظفينكم اللي تختارونهم؟؟؟؟؟؟؟؟؟؟؟؟ |
تم التواصل مع المريضة و بعد الاطلاع على الملف الالكتروني للمريضه تبين انها ارادت طباعة التقارير و تم الرفض من قبل الدكتورة لانها كانت مسجلة على عيادة الحالات المستعجلة . تم طباعة النتائج للمريضة و كما تم الاجتماع مع الطبيبة المعنية و تنبيهها على طريقة المعاملة و تحسين الاسلوب مع كافة المراجعين |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-06-09650 | 6/7/2023 12:00:00 AM | 6/11/2023 2:12:16 PM | 6/7/2023 12:00:00 AM | |||||||
4572 | Mohammed Altamimi | 770709109 | 35451918 | engineer_mohd_altamimi@hotmail.com | معالي وزير الصحة الموقر السلام عليكم ورحمة الله وبركاته الموضوع:عدم وجود مسار خاص لأصحاب الهمم وصرف الادوية الشهرية. بالإشارة الى الموضوع اعلاه أود اولا أن أشكر مسؤولة الصيدلية والموظفين في الصيدلية لمساعدتي نحن اصحاب الهمم بصرف أدويتي الشهرية مباشرة دون انتظار ولكني لاحظت أنه لا يوجد مسار لنا نحن اصحاب الهمم وحتى ان جهاز تذاكر حجز الدور ليس فيها زر خاص باصحاب الهمم وكذلك بنسبة لصرف ادويتي الشهرية سابقا كانت شركة توصيل الادوية توصل لنا شهريا ادويتي ولكن بعد ان تم ايقاف الخدمة اصبحت اعاني بشدة فأنا لا استطيع الخروج بسهولة من المنزل ولا اخرج الا لضررورة القصوى وعليه يرجى التكرم بالموافقة وتوجيه جهة الاختصاص أولا حل مشكلة عدم وجود مسار خاص لاصحاب الهمم والكبار في السن بوضع ألية تسمح لنا صرف الادوية بسرعة دون انتظار ثانيا يرجى ارجاع خدمة توصيل الادوية او صرف الادوية الشهري لنا لمدة ثلاثة اشهر على الاقل. ولكم جزيل الشكر والتقدير محمظ عبدالله التميمي 770709109 35451918 |
سلام عليكم
تم التواصل مع المريض الذي افاد انه ليس بصدد الشكوى على قسم الصيدلية بل على العكس فهو يشكر القسم لتعاوننا الدائم مع ذوي الهمم ويشعر بالاسف للمشاكل التي تحدث حين يصرف الادوية قبل الاخرين .. حدث معه موقف ان المريض الذي بعده سبب مشكلة للموظفة لانها صرفت له .. فطلبه هو ان يكون هناك زر في جهاز الأرقام خاص بذوي الهمم حتى لا يتسبب بمشكله للموظفين حين يصرف الادوية .... فشكرته على اهتمامه واخبرته ان سيتم رفع اقتراحه للاداري للنظر في إمكانية إضافة هذا الخيار في جهاز الأرقام ... الأخ حسين للنظر في اقتراح المريض
تحياتي |
MJK | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-06-40927 | 6/6/2023 12:00:00 AM | 6/7/2023 1:04:09 PM | 6/7/2023 12:00:00 AM | |||||
4573 | Komail Alsaffaf | 950204110 | 37262770 | Scorpionwolf4@gmail.com | في مركز محمد جاسم كانو دوار ١٧ بقسم رعاية الامومة حيث الدوام الرسمي ٧ صباحا ... و لكن يتم تاخيرنا الى اكثر من ٢٠ دقيقة بسبب عدم وجود الموظف المختص بالكاونتر |
بعد التحدث مع الموظفة والوقوف على أسباب التاخير تبين ان الموظفة متاخرة على الدوام في هذا اليوم مايقارب الثمان دقائق، وبمجرد وصولها ذهبت الى قسم الممرضات في داخل القسم لاعطائهم بعض البيانات للمراجعين الذي تم تسجيلهم بشكل مسبق، وبعدها تم التواصل مع المراجع لتوضيح له سبب التاخير، كما ابدى تفهمه للموضوع |
MJK | Administrative | Complaint | Waiting Period | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-06-36607 | 6/6/2023 12:00:00 AM | 6/7/2023 2:00:59 PM | 6/7/2023 12:00:00 AM | |||||
4574 | لا يوجد | 34379093 | اشلون يعطى الواحد موعد بتاريخ 26 -5-2023م للعلاج الطبيعي وهو الجمعة والقسم مغلق لمدة يومين الجمعة والسبت |
تحية طيبة وبعد،، تم التواصل مع مقدم الشكوى عبر الإتصال الهاتفي، وما إن تم التحدث معه حتى قدم اعتذاره على الشكوى المرسلة، حيث أكد استعجاله بتقديم الشكوى دون التأكد و التحقق من يوم الموعد حيث أنه أعتقد أن الموعد سيكون بتاريخ 26 مايو ويصادف يوم الجمعة إلا أنه اكتشف لاحقا عند تدقيقه في تطبيق صحتي أن الموعد سيكون بتاريخ 26 يونيو و يصادف يوم الأثنين. وقد أنهى المريض المحادثة بشكره للمتابعة الحثيثة لشكاوى المرضى و العمل على حلها بأسرع وقت.
تحياتي |
MJK | Administrative | Complaint | Service Quality | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-06-21861 | 5/26/2023 12:00:00 AM | 6/7/2023 2:03:34 PM | 6/7/2023 12:00:00 AM | |||||||
4575 | Saad Alhasan | 910418276 | 66385355 | Saadrawi645@gmail.com |
قدمت بطاقة ولدي /حمد سعد الحسن ١٨١٢١٣٥١٦/الاعفاء من رسوم كون الام بحرينية للتجديد بمركز محمد جاسم كانو بمدينة حمد /وإلى الان لم يتواصل احد معاي ليبلغني بانجازها
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تم التواصل مع مع المراجع واخباره ان البطاقات لم يتم توفيرها من الإدارة، وانه يمكنه احضار شهادة الميلاد والبطاقة الشخصية للام والى الطفل للتاكد من الهوية لكي يتم تسجيله الى ان يتم اصدار البطاقة له |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-06-53285 | 6/7/2023 12:00:00 AM | 6/7/2023 2:16:56 PM | 6/7/2023 12:00:00 AM | |||||
4576 | Yusuf Hajjaj | 37222228 | تم حجز موعد عن طريق برنامج صحتي على تمام الساعه ٨.٣٠ صباحا اليوم لاتفاجا عند وصولي بانهم غيرو موعدي من ٨.٣٠ إلى ٨.٠٥ مما كلفني خسارت موعدي. من المسؤول عن هذا الإهمال حيث اني ألغيت الكثر من ارتباطات العمل لحضور هذا الموعد |
مساء الخير تم التواصل مع العميل وتم إبلاغه بعد الرجوع الى نظام المواعيد تبين بان لا يوجد اي تغيير في وقت الموعد وان الوقت المحجوز من قبله الساعة 08:05 صباحا لكن افاد العميل بانه حجز الموعد عن طريق الموقع الالكتروني في تمام الساعة 08:30، تم الطلب من العميل اذ كان لدية نسخه من وقت الموعد الذي حجزه من الموقع الالكتروني حتى يتم عمل الازم مع المعنيين وافاد بانه متأكد بان وقت الموعد الذي حجزه 08:30 ، وكذلك ابلغنا العميل بان موظف قسم السجلات لم يتم إبلاغه برقم الغرفة الصحيحة. تم عمل طلب لقسم برمجة المواعيد للتأكد من النظام الالكتروني للمواعيد وكذلك تم التأكيد والتنبيه على جميع موظفي قسم السجلات بإرشاد المراجعين بصورة صحيحة ودقيقة |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-06-78901 | 6/8/2023 12:00:00 AM | 6/8/2023 1:26:34 PM | 6/8/2023 12:00:00 AM | |||||||
4577 | منار حسن | 940509091 | 32133244 | Manaralawi8@hotmail.com |
السلام عليكم ابني مصاب سكر يحمل الرقم 200120093 نشكو من عدم توافر اشرطة فحص السكر و ابر الوخز لأكثر من شهر و اليوم كانت اخر زيارة ولد الان مافي. 2023-05-08 |
ردا منا على الشكوى المقدمة عن صرف اشرطة السكر نود ان نوضح لكم انه قد تم عمل طلبية من المخازن لشهر ابريل 2023 وقد تم الاستلام من المخازن ولكن أقل من نص الكمية المطلوبة ولم تكفي لجميع مرضى الذين يستلمون الاشرطة وقد تم عمل طلبية أخرى لشهر مايو 2023 وتم استلامها اليوم بتاريخ 10/5/ 2023وتم الاتصال لجميع المرضى الذين لم يستلمو و تم اخبارهم بالحضور
تم الاتصال بمقدمة الشكوى مرة اخرى بتاريخ 10/5/2023 وتم شرح الموضوع لها ان التفصير كان خارج عن ارادتنا وتم اخبارها مرة اخرى انها تستطيع الحضور للاستلام وتم الاعتذار منها على التأخير
مركز مدينة عيسى الصحي
مشرفة التمريض: نجاح القيم
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IHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-06-24248 | 5/8/2023 12:00:00 AM | 6/11/2023 9:09:46 AM | 5/9/2023 12:00:00 AM | |||||
4578 | Ghada Alhayki | 970106254 | 33323436 | gada97@gmail.com |
السلام عليكم عندي متابعة حمل في مركز مدينة عيسى الصحي موعدي تسع وربع وصلت الساعة تسع انتضر ينادون اسمي طلع تدش للمرضة تقط البطاقة لين ماينادون يعني مافي خصوصية للمريضات الي قبلي و الحين للدكتورة كل الحوامل دكتورة وحدة تحط ملفها و بطاقتها قبل يعني عيل ليش ناخد مواعيد و نلتزم بالوقت اذا طريقة الدخول الدكتورة غير هذا العدد عود حتى الدكتورة متفاجئة طبعا لحد الحين انتظر تناديني الدكتورة ورايي عشرات يعني للأسف افتقار للتنظيم مافي ادنى مراعاه لنا كموظفات ورانا مدراء و اشغال مو معقول كل موعد ينقع هالكثر راعوا الموظفات الي ماعندهم احد لعيالهم في البيت و غيره قسم رعاية الامومة في المركز تعبان و يحتاج اعادة نظر شكراً
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ردا على الشكوى المقدمة بخصوص التأخير في قسم الحوامل فنريد ان نوضح عدة نقاط منها انه اولا في برنامج الاي صحة تكون قائمة اسماء الحوامل جميعها مسجلة ولا تتمكن الممرضة من معرفة حضور المريضة الا اذا اخبرتها ثاتيا بسبب نقص موظفي السجلات وانتظار المرضى لوقت طويل يقوم مساعد الخدمات بتوزيع المرضى على الطبيب والقابلة بالاضافة الى عمله في اخذ المؤشرات الحيوية للحوامل مما يسبب تأخير في سير العيادة ثانيا يتم الاتصال المسبق لجميع المرضى واخبارهم بالموعد المحدد ولكن اغلب المرضى يحضرون مبكرا ويقومون بعمل فوضى اذا تم تأخيرهم الى موعدهم مما يودي الى تأخير المرضى الملتزمين بالموعد ثالثا جاري التعامل من الاسبوع القادم مع مواعيد الحوامل بالوقت المحدد وفقا لتوجيهات الادارة وليس بالنظام السابق وهو الحضور مبكرا ولن يقبل المرضى الا بموعدهم وذلك لتفادي حدوث مثل هذه المشكلة رابعا بالنسبة لموضوع الخصوصيه سوف يتم التأكيد على الممرضة بضرورة احكام غلق الباب في حال تواجد المريضة معها تم الاتصال بالمريضة وشرحت لنا ان التقصير لم يكن من الممرضة أو القابلة ولكن تكدس المرضى الذى أدى الى التأخير وتم سؤالها انه هل تم الاتصال لها قبل يوم من الموعد فأخبرت تم الاتصال بها واخبارها بموعدها وهو الساعه التاسعه والربع تم النقاش معها بخصوص ما حدث والإعتذار لها على التأخير هذا ما لزم ولكم منا جزبل الشكر
مركز مدينة عيسى الصحي قسم الحوامل وفاء صلاح
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IHC | Administrative | Complaint | Waiting Period | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-06-05299 | 4/11/2023 12:00:00 AM | 6/11/2023 9:29:30 AM | 4/11/2023 12:00:00 AM | |||||
4579 | موسى عبد العزيز جناحي | 00 | 33993326 | يرجىإضافة عدد كافي من الموظفين في قسم المختبر ويجب ان تكون الاولوية للمواطن البحريني |
بخصوص الشكوى المذكورة أعلاه تم التواصل مع المراجع وشكره على التواصل والاهتمام بتطوير قسم المختبر والعمل جاري على تحقيق خدمات أسرع وذات جودة عالية ترتقي الى التطلعات وتفوقها اما بالنسبة الى الشطر الثاني المختص بإعطاء الأولوية للبحرين تم الشرح انه في تقديم الخدمات الطبية الكل سواسية وابدى المراجع تفهمه للوضع وأوضح ان الغاية من الشكوى هي التطوير. الحل المقترح هو توفير جهاز حاسب الى لمحطة السحب رقم 2 ليتسنى خدمة عدد أكبر في وقت أقصر. |
ALH | Administrative | Complaint | Waiting Period | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 23-06-92409 | 5/29/2023 12:00:00 AM | 6/11/2023 9:53:07 AM | 6/7/2023 12:00:00 AM | ||||||
4580 | زهرة عاشور | 870100874 | 66388897 | buhassan.zh@gmail.com | السلام عليكم لدي موعد بتاريخ 17/4/2023 وقامو المركز الصحي بالغاء الموعد بسبب ان الدكتور في إجازة مرضية طويلة بعد انتظار 4 شعور ولم يحددو لي موعد احر وحاولت الاتصال اكثر من مره بالعيادة ولم يتم الرد وعندما قمت باخذ موعد اخر ولكنه في شهر 4 العام المقبل 2024 هل يعقل ان انتظر مايقارب السنة ونصف لزيارة الطبيب والمركز هم من قامو بالغاء الموعد وليس انا ارجو النظر في الموظوع مع فائق الاحترام والتقدير |
تم التواصل مع العميل وشرح لع واعلامه بانه سيتم حجز موعد له في اول عيادة بعج عودة الطبيب بالسلامة لمزاولة العمل في العيادة فتفهم العميل وقدر وضع الطبيب |
ALH | Administrative | Complaint | Waiting Period | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 23-06-95008 | 6/6/2023 12:00:00 AM | 6/11/2023 10:01:59 AM | 6/8/2023 12:00:00 AM | |||||
4581 | iham Razouk | 821512153 | 35430638 | ehama@hotmail.com | السلام عليكم اريد اخذ موعد تطعيم لابني 18 شهر ولكن عندما اضع رقم هوية زوجتي والمجمع يعطيني خطا علما انها المرة الاولى لدينا للتطيعم التطعيمات السابقة كان في السعودية ونحن من سكان الجفير ارجو ابلاغي كيف استطيع ان اجحز موعد تطعيم وشكرا لمساعدتكم مرفق صورة هوية زوجتي وابني |
تم التواصل مع المريض المرفقة بياناته بتاريخ 5/6/2023 الساعة 12:15 ظهرا وبين انه كان يحاول اخذ موعد لتطعيم ابنه من موقع صحتي ولا يعرف كيفية طريقة اخذ المواعيد ولا يعرف يتبع أي مركز لأنه حديث الإقامة في البحرين فتم اخذ بياناته وتوضح انه يخص مركزنا الحورة فتم شرح وتوضيح طريقة اخذ موعد التطعيم للطفل حيث انه لديه بطاقة هوية ويستطيع الحضور صباحا مع الأوراق الثبوتية لأخذ الموعد. وأشاد بالاهتمام بمشكلته. |
ALH | Administrative | Enquiry | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 23-06-11128 | 6/4/2023 12:00:00 AM | 6/11/2023 10:11:59 AM | 6/5/2023 12:00:00 AM | ||||||
4582 | Fatima Kadhem | 860902617 | 33346996 | السلام عليكم كان عندي موعد في العيادة الجلدية بالسلمانية تاريخ ١٢ يونيو، وعقبها فجأة اختفى من التطبيق ولما راجعت المركز الصحي قالوا لي لو عندش موعد راح يبين بس السيستم ما فيه !!! وكذبوني.. لكن شاء الله انه يكشفهم ولقيت عندي ورقة مطبوعة فيها الموعد نفسه والحين أبي أعرف هل أحضر الموعد اللي صار لي سنة أنتظره أو انكم خلاص ألغيتونه ولازم أنتظر سنة إضافية؟
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تم التواصل مع المراجعة وتبين انه لا يوجد لها موعد في (I Seha) وعند التواصل مع موظف من السلمانية بهذا الخصوص ، تبين ان المواعيد المخصصة للعيادة الجلدية الفترة المسائية قد الغية جميعها ، وانه سيتم التواصل مع المرضى لاخبارهم بالمواعيد الجديدة، كما تم اخبار المراجعة من قبلنا بالمستجدات. |
MJK | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-06-65385 | 6/11/2023 12:00:00 AM | 6/11/2023 12:54:45 PM | 6/11/2023 12:00:00 AM | ||||||
4583 | مها الشنطي | 801011310 | 33688854 | mahashanty80@gmail.com | دكتورة منيرة الكوهجي غرفة 3 موعدي الساعة 3 ادخل 3 ونص لأن ماتنادي اسوي فحوصات وارجع لها انطرها عشر دقايق مسكر الباب تبغى تصلي ولين ادخل تقولي نطري ليش حسبي الله عليها |
تم التواصل مع الطبيبة المعنية بالشكوى و أخذ أقوالها و أيضا مع المريضة المعنية بالشكوى عن الموقف ، حيث وضحت الطبيبة بأن المريضة كان موعدها 3:09 و تم معاينتها 3:20 و ذلك للازدحام في المواعيد في ذلك اليوم و بعد معاينة المريضة تم إعطائها لفحص تخطيط القلب و بعد عودة المريضة كانت الطبيبة تصلي و بعد الإنتهاء من الصلاة كانت قد نادت الطبيبة على المريض الذي يلي و عندما طرقت المريضة الباب تستأذن الطبيبة بالدخول طلبت منها الطبيبة الإنتظار حتى تنتهي من الإستشارة للمريض الذي نادت علية و هذا ما تسبب بأستياء المريضة و شعورها بأنها طالت في الإنتظار و عندما دخلت على الطبيبة رفضت إكمال المعاينة من الطبيبة علما بأن الطبيبة طلبت من أن تهدأ و تتم معها الإستشارة و لكن المريضة خرجت و لم ترغب بإتمام الإستشارة. تم التوضيح للمريضة الظروف الخاصة بمعاينة المرضى و فترة الإستشارة و الأولوية في الإستشارة مما يسبب التأخير لبعض الحالات الغير طارئة و إن الطبيبة حاولت أن تتعامل معها بتفاهم و الأخذ بخاطر المريضة و امتصاص حالة الغضب لديها لكنها رغبت بمغادرة المكان و الإصرار بعدم الرضى . ختاما، شكرت المريضة التجاوب مع شكواها المرفوعة و حسن التعامل و محاولة حل الموضوع بالطريقة المناسبة. |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-06-41752 | 6/7/2023 12:00:00 AM | 6/22/2023 9:26:04 AM | 6/11/2023 12:00:00 AM | |||||
4584 | Saleh Mansoor | 33369620 | عدم تعاون الدكتورة لولوة سلطان في مركز يوسف انجنير في حال التأخير عن الموعد لظروف تم شرحها للدكتورة، حيث كانت معاملتها سيئة جدًا ولم تقبل بالدخول عليها؛ علمًا بأن المريضة طفلة صغيرة ٣ سنوات.. اضطرتنا للوقوف نصف ساعة على كونار السجلات الصحية لوجود موظف واحد فقط وعدد كبير من المرضى، وثم الحصول على موعد متأخر جدًا |
تم الاتصال بوالد المريضة من قبل رئيسة الاطباء وتم الاعتذار له عن ما بدر من الطبيبة وسيتم لفت نظر الطبيبة لما حصل والتحقق في سبب تواجد موظفة واحده في الاستقبال لتفادي تأخير المرضى . مع العلم ان المريض تأخر عن موعدة 60 دقيقة و بحسب افادة الطبيبة انه نظرا لوجود مرضى اخرين يحتاجون للمتابعه وقرب نهاية الوقت تم الطلب من المريض العوده للتصنيف بحيث اذا كانت الحاله طارئه سوف تسجل فوق المواعيد وستكون له الاولوية ولكن المريض قال انه تأخر |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-06-91645 | 5/24/2023 12:00:00 AM | 6/11/2023 1:19:28 PM | 5/28/2023 12:00:00 AM | |||||||
4585 | هاني الغواص | 39789240 | الليلة الماضية كانت زيارتي لمركز انجنيرالصحي الا ان مدخل المركز من الخارج مظلم نسبيا والانارة غير كافية حيث ان المركز يعمل 24 ساعه نرجو من الجهات المعنية الانتياه لهذا المقترح مع الشكر |
تم الاتصال المراجع والاستماع الى ملاحظته بخصوص مستوى الاضاءة والموقع المعني. وتم توجيه عمال قسم الصيانه لمعاينة المنظقة وعمل اللازم |
YAE | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-06-96815 | 5/25/2023 12:00:00 AM | 6/11/2023 1:21:53 PM | 5/28/2023 12:00:00 AM | ||||||||
4586 | حسين مخلوق | 39158589 | السلام عليكم ورحمة الله وبركاته ،،، أنه اليوم بتاريخ 28-05-2023 وفي الساعة 6:45 صباحا ذهب لإستلام الدوية الشهرية لمرضى السكري من مركز يوسف إنجنير الصحي بمدينة عيسى ولكن فوجئت عدد المرضى المنتظرين لنفس المغرض وبعد التوجه لسؤال الصيدلانية عن السبب عدم صرف الادوية للمرضى أجابت بأنه يوجد تعمييم منذ سبتمبر 2022 بأن لايتم صرف الادوية إلا بعد الساعة السابعة صباحا ( علما أنها كانت تشاهد مقاطع فيديو بهاتفها النقال).ولم يتم العمل بهذا القرار حتى الشهر إبريل الفائت حيث أني استلمت الادوية قبل الساعة السابعة ولا يوجد أي ملصق أو إعلان عن هذا القرار حتى كتابة هذه الشكوى. ويتسبب هذا القرار بالإزدحام وتجمع الكثير من المرضى علاوة على ذلك المرضى المراجعين للعيادات. وكوني موظف في أحد الدوائر الحكومية يتسبب بتأخير في ذهابي للعمل ونرجو النظر في ذلك القرار علما بأن مركز يوسف أنجنير يعمل على مدار الساعة فلما يتم التوقف الصيدلانية عن صرف الادوية قبل نهاية دوامها (شفت آخر ليل) قبل أنتهاء الدوام بوقت طويل |
تم التواصل مع المراجع من قبل المعنيين في قسم الصيدلية (محمد - مخول من قبل مسؤولة القسم) وتم شكره على الملاحظات التي قدمها وتم الاعتذار له على ما حصل بسبب الازدحام وتجمع المرضى المنتظرين لاستلام أدويتهم المزمنة في ذلك اليوم. كما تم التوضيح له عن ماقالته الموظفة بخصوص التعميم الذي أفادة به الصيدلانية بخصوص صرف الأدوية الشهرية بعد الساعة السابعة صباحا. بحيث ان الغرض هو حث المراجعين على الالتزام بالوقت المحدد لتجنب التجمعات. و سيتم احالة الموضوع الى مسؤولة الصيادلة ورئيس مجلس الادارة بالمركز الصحي. وسيتم العمل على تذليل الصعوبات وضمان سلامة وسلاسة استلام الأدوية الشهرية لجميع المرضى |
YAE | Administrative | Complaint | Policy & Procedure | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-06-32042 | 5/29/2023 12:00:00 AM | 6/11/2023 1:29:20 PM | 5/30/2023 12:00:00 AM | |||||||
4587 | عصام يوسف | 39843010 | السلام عليكم بالنسبة لاخذ المواعيد في المركز الصحي يوسف انجنير قمت باخذ موعد من تطبيق المواعيد وذهبت الي المركز وقال لي اذا لدكتور وانتظرت كثيرا وبعدين يقول لي الدكتور اني ما بعالج الاجانب مخصص للبحريني فقط ما عندي مشكلة اذا كان مخصص للبحريني لماذا يظهر اسمه عند الحجز من الموقع علي العلم يعلم جيدا اني غير بحريني |
تم التواصل مع المراجع من قبل اداري المركز الصحي والاستماع منه لماحدث له. وقد تم اخباره بأنه يوجد مشكلة في نظام تسجيل المواعيد الالكترونية من خلال الموقع تسمح للمراجع ان يحجز على اي طبيب ولكن يجري العمل على معالجتها كما سيتم التنويه على المنسقين لمعالجة هذا النوع من الخلل قبل دخول المريض على الطبيب. وقد تم الاعتذار للمراجع عن ماحدث وسيتم تحويل الموضوع للمعنيين للاسراع في معالجة المشكلة |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-06-18594 | 6/1/2023 12:00:00 AM | 6/11/2023 1:33:35 PM | 6/1/2023 12:00:00 AM | |||||||
4588 | Yusuf Salah | 36859529 | ذهبت امس لمركز يوسف عبدالرحمن انجنير الصحي في مدينة عيسى تلقيت معامله بارده وسيئه من الكونتر ومن الطبيب نفسه ، اولا الكونتر يشتغل بدون نفس وماعنده اسلوب للحديث مع المرضى و لم يدخل اسمي في السستم للدخول الى غرفه التصنيف بخطأ منه وجميع من اتوا بعدي دخلوا وعند الدخول و الذهاب الى الدكتور قمت بسؤاله اذا ماكان اسمي وصل له ام لا فقام بالرد ب اسلوب وقح ( وصل ما وصلش استنى اخلص الي بيدي ) رغم ان ماكان عنده احد بالغرفه ، وعند الدخول كان يضع الشيشه الاكترونية الخاصه فيه على الطاولة ، هل يعقل هذا التصرف من دكتور ؟ لم اذكر الاسم لكن الوقت كان ١٢ مساءً من يوم الاثنين ( صباح الثلاثاء) غرفه رقم ٣ ، |
تم التواصل مع المريض من قبل رئيس مجلس الادارة والاستماع للشكوى والاعتذار له عن ما بدر من طاقم المركز الصحي. وبالنسبة لتعامل الطبيب افاد الطبيب بأنه كان لدية حالة يتابعها في قسم الطوارئ ويريد ااكمال متطلبات المريض وبسبب دخول المريض من دون مناداته ومخالفة التعليمات او طرق الباب لم يتمكن من الاجابة عليه قبل الانتهاء من اقفال ملف المريض السابق. وبالنسبة لتعامل الكاتب فقد تم التحدث معه من قبل المشرف الاداري والتنويه عليه بخصوص المعامله مع المرضى |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-06-70655 | 5/31/2023 12:00:00 AM | 6/11/2023 1:39:14 PM | 6/1/2023 12:00:00 AM | |||||||
4589 | Fatima hasan Neameh | 36668053 | سلام عليكم استفسار عن مستشفى يوسف عبدالرحمن انجبر جم مرة دون دكتورة نفسيه دكتورة الي قبل متقاعدة اني. ابي دكتورة تواصل وياها على اقل |
تم التواصل مع المريضه من قبل رئيسة الاطباء والتوضيح لها انه بعد تقاعد الطبيبة النفسية التي كانت تغطي مركز انجنيرالصحي لم يتم توفير بديل لها لحد الان ومازلنا بالانتظار. ولكن بأمكانها الحضور الى المركز الصحي وعمل تحويل الى الطب النفسي ومتابعة العلاج هناك |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-06-17740 | 6/4/2023 12:00:00 AM | 6/11/2023 1:42:50 PM | 6/5/2023 12:00:00 AM | ||||||||
4590 | Eman alqallaf | 38247772 | زرت مركز انجنير الصحي تفاجأت بالالية الجديدة المتبعه وهي تصنيف الحالات ولطالما كنا نظرب المثل بمركزنا انه يقدم الرعاية بشكل ممتاز ولا فيه اي تعقيدات وتاخير للمرضى اليوم الوضع كان مزري وقعدت ساعة كاملة بالرغم مافي زحمه الا ان الزحمه على غرفة التصنيف وغرف الدكاترة فاضية ياريت اعادة النظر وارجاع النظام السابق لما له من مميزات افضل من الوضع الحالي شاكرة ومقدرة لكم |
تم التواصل مع العميلة من قبل اداري المركز الصحي والاستماع الى مقترحها والاخذ بملاحظاتها واخبارها بأنه سوف يتم تحويل موضوعها الى المعنيين عن نظام التصنيف في قسم التمريض للتواصل معها بخصوص ذلك. وقد تم التواصل معها من قبل مشرفة التمريض والاخذ بملاحظاتها ايضا واخبارها بأنها سوف توصل ملاحظاتها الى الادارة علما ان العميله عضو بلدي سابق بحسب افادتها. |
YAE | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-06-83592 | 6/7/2023 12:00:00 AM | 6/11/2023 1:45:22 PM | 6/8/2023 12:00:00 AM | ||||||||
4591 | رجوى السويدي | 33299706 | تم تحويلي الى مستشفى الحد وذلك لاغلاق مستشفى عراد ، الدكتوره عفاف غير متعاونه وغير لبقة تم تأخيري لمدة ١٦ دقيقة وعند دخولي قالتلي ماناديتج لين ناديتج دخلي، نتيجة الفحوصات ماتبي تعطيني اياها موظف الاستقبال استهزأ بأسمي ، هذي موظفينكم اللي تختارونهم؟؟؟؟؟؟؟؟؟؟؟؟ |
مساء الخير تم التواصل مع العميلة و تم ابلاغها بأن تم الاجتماع مع الموظف المذكور و تم التطبيق عليه لائحة الجزاءات و المخالفات الخاصة بديوان الخدمة المدنية وتم الاعتذار منها على هذا الخطا تحياتي
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BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-06-36007 | 6/11/2023 12:00:00 AM | 6/11/2023 2:18:16 PM | 6/12/2023 12:00:00 AM | |||||||
4592 | حورية محمد | 820906220 | 33101940 | يوم الأربعاء تاريخ ٧ ٦ - ۲۰۲۳م .. ابني يعاني من ألم شديد في بطنه وراسه لا يستطيع حتى المشي من ألم الراس اخذته للمستشفى الكويت الصحي في الساعه الواحدة ظهرا .. عطوني موعد الساعه ۳ ظهرا.. يعني انتظر ساعتين وولدي ما يقدر حتى يتحرك .. وتقول ليي ما اقدر اسوي شي انتظري موعدش .. والولد طلع السكر في جسمه نازل .. ليش تأخير المواعيد للحالات الطارئة |
تم التواصل مع المراجعة يوم الأحد 11 يونيو 2023 حيث أفادت بذهابها لقسم التمريض وتم تصنيف حالة الطفل "أخضر" مما يعني أنه حالة غير مستعجلة مع وجود موعد مسبق إلكتروني في الساعة 15:41 وأبدت استيائها من ردة فعل موظفة السجلات التي أخبرتها أنها لا تستطيع فعل شي مع وجود تقييم أخضر للحالة.كما أفادت أن ممرضة أخرى رأت الطفل نائم على الكرسي فطلبت منها حمله لسرير قسم التمريض وتواصلت موظفة السجلات مع طبيبه وتم تسجيله كحالة طارئة وكان مستوى السكر منخفض قليلا (3.9) وقد تم علاجه والتأكد من صحته قبل المغادرة.تم التواصل مع الطبيب المسؤول ونائب مشرف التمريض وموظفي السجلات ومناقشة الحالة وآلية التعامل مع الحالات المشابهه للتأكد من تقديم الخدمة الأفضل للمرضى والمراجعين، كما تم التأكد من توجيه المراجعين لمسؤول النوبة عند وجود أي لبس أو عدم رضى من تقييم حالة المريض ومن ثم تم التواصل مرة أخرى بالمراجعة وتوضيح آلية تصنيف الحالات وآلية التعامل معها وشكرت جميع الطاقم وأفادت برضاها عن تقديم الخدمات وتعامل الموظفين معها في كل الحالات . |
KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-06-49834 | 6/11/2023 12:00:00 AM | 6/11/2023 3:27:52 PM | 6/11/2023 12:00:00 AM | ||||||
4593 | Basma Ahmed | 890951179 | 34126094 | basmasidig33@gmail.com | انتقلت لعنوان جديد ورحت اعدل العنوان مركز مدينة عيسى الصحي وخبروني اعدل العنوان في حكومه الالكترونيه والعلم معدل العنوان في حكومه الالكترونيه . |
تواصلنا مع العميل / بسمة أحمد و أبلغناها بأنه تم تحديث العنوان لمجمع 721 و بإمكانها تبقس الخدمات الصحية في مركز مدينة عيسى الصحي . |
IHC | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-06-21609 | 6/11/2023 12:00:00 AM | 6/12/2023 8:37:56 AM | 6/12/2023 12:00:00 AM | |||||
4594 | Mohamed Hassan Al Mutawa | 921003471 | 66366868 | Mohdhasan@hotmail.com | الى قسم التمريض رعاية متميزة واهتمام يشكرون عليه ملائكة الرحمة .. ودمتم بخير وعافية |
تم التواصل مع المراجع وتقديم الشكر له على هذه المبادرة التي لها الاثر الكبير في رفع معنوايات جميع الموظفين، حيث ان إدارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 23-06-49530 | 6/11/2023 12:00:00 AM | 6/12/2023 11:51:57 AM | 6/12/2023 12:00:00 AM | ||||||
4595 | فاطمة حسن | 891010343 | 34494044 | اليوم عنده زيارتي لمستشفى مدينه عيسى الصحي قابلت دكتوره فاطمه قمبر ولم تقم بتشخيص حالتي للعلم ليس اول مره تقوم بذالك وقمت وذهبت الى مستشفى خاص حيث اتضح انه ضغط الدم نازل ولم بتقوم بفحص حراره ولا فحص البلاعيم ولا فحص اذن حيث قلت له اني تعبانه وكتبت لي بندول ومسكدول فقط |
بالنسبة للمريضة فاطمة حسن والتي حضرت المركز الصحي بتاريخ 18/4/2023 والتي تم معاينتها من قبل الطبيبة فاطمة قمبر حاولت معرفة الجانب الذي أزعج المريضة بعد إستشارتها للطبيبة فأقرت أنها تعاني من تعب شديد واحتقان في الأنف
وأن الطبيبة قامت بصرف مسكنات وبخاخ للأنف وفحص كرورونا إلا أنها لم تقم بالفحص الأكلينيكي للمريضه أو قياس المؤشرات الحيوية للمريضه مما إضطرها للذهاب لمستشفى خاص في اليوم التالي وأتضح أنها تعاني من هبوط في ضغط الدم .
تم الشرح للمريضة بأن الصورة التي يعاني منها المريض من الممكن ان تتغير مع مرور الوقت وان من حقها أن تحصل على صورة علاجية متكاملة من الفحص الأكلينيكي للمريض وقياس المؤشرات الحيوية التي تضمن استقرار وضع المريض الصحي. تم التواصل مع الطبيبة والتنبيه بضرورة قياس المؤشرات الحيوية للمريض والذي يعكس الخطة العلاجيه وتشافي المريض.
شكرت المريضه التواصل معها وحسن المعاملة
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IHC | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-06-15937 | 4/19/2023 12:00:00 AM | 6/12/2023 11:57:46 AM | 4/19/2023 12:00:00 AM | ||||||
4596 | أميرة رجب | 850906288 | 36916939 | ameerabinrajab@gmail.com | انا والدة فاطمة خالد ماشاءالله تخمل رقم سكاني 110388488 تعاني ابنتي بالم بليد اليسرى اخذت موعد في مركز مدينة عيسى الصحي في يوم الخميس الموافق 5.5.2023 في تمام الساعة ٤ و ربع مساءً عند الدكتورة قوت القلوب البوعينين اخبرتني الدكتورة ان اخذها لمركز يوسف عبد الرحمن انجنير للأشعة اخذتها لهناك لاتفاجا انه لا يوجد ريكوست باسم ابنتي لاعود مجددا للمركز الصحي واخبرتها ان لايوجد هناك ريكوست للاشعة اعتذرت وقالت ان يوجد الان فعاودت مجددا لانجنير وايضا لا يوجد باسمها اي شي للاشعة؟؟؟؟؟؟؟ فقالت الموطفة انها عملت ريكوست للاشعة بمركز مدينة عيسى الصحي وهو قسم الاشعة مقفل!!!!!! اين الرقابة بستهتار الأطباء هل يعقل ما يحدث ساعة كاملة وانا بين مركزين صحيين لغلط ليس ذنبي . |
بالنسبة للمريضة فاطمة رجب والتي حضرت المركز الصحي بتاريخ 4/5/2023 والتي تم معاينتها من قبل الطبيبة قوت القلوب حاولت معرفة الجانب الذي أزعج المريضة بعد إستشارتها للطبيبة فأقرت أن أبنتها تعاني من ألم في اليد وتم تحويلها على مركز يوسف انجينير لعمل الأشعه إلا أن الطبيبة لم تقم بأختيار اسم المركز مما إضطر المريضة القدوم مرة آخرى لمركز المدينة لتصحيح الطلب ، إذ قامت المريضة بشكوى في تواصل وهي في طريق العودة لمركز مدينة عيسى. حيث أن والدة المريضة أميره رجب حضرت في نفس الوقت الى رئيس مجلس الإدارة لتقديم الشكوى ، وأوضحت لها حينها أن الطبيبة تعمل في مركز آخر ولم تكن على دراية بإختيار اسم مركز يوسف إنجينير ونظرا لضغط العمل حدث هذا الخطأ معتذرة لها ، وفي نفس الوقت قمت أنا بمعاينة الطفله في نفس الوقت وأوضحت لها أن الألم بسبب إلتهاب وتحتاج الى مضاد في الوريد وقمت بتحويلها لقسم الطوارىء ليكون التشخيص مطابقا للتشخيص الذي شرحته الى والدة الطفلة. تم التواصل مع الطبيبة في نفس اليوم موضحة لها طريقة التحويل الى مركز آخر في حال إحتياج المريض للأشعة. وتواصلت أيضا مع والدة المريضة وشكرتني لحسن التواصل وأن الشكوى كتبت قبل إستشارتها الطبية لي وتصحيح الموقف. |
IHC | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-06-49153 | 5/7/2023 12:00:00 AM | 6/12/2023 12:11:42 PM | 5/7/2023 12:00:00 AM | |||||
4597 | Jaffer Marhoon | 560065124 | 36529955 | marhoon296@gmail.com | السلام عليكم أنا والد المريضة آية جعفر عباس ذهبت إلى مركز مدينة حمد الصحي بتاريخ 24\5\2023. لطب الاسنان عطاها مضاد لمدة 5 ايام وأخذ أشعة على أن تراجعه بعد المضاد وعملت الأشعة 28\5 ذهبت 29\5\2023 الساعة 6:30 صباحا لم تحصل على رقم رغم تبكيرها بالمركز ذهبت مرة أخرى بتاريخ 30\5. رغم حصولها على رقم أخبروها أن طبيب غرفة رقم واحد لامجال عنده. لا ادري كيف الوصول لطبيب الاسنان لمتابعة العلاج إذا الطبيب مايعطي موعد مسبق للمتابعة وصعوبة الحصول على رقم إذ ما أن يفتح الباب تتراكض الناس لأخذ رقم في منظر غير حضاري مطلقا والسبق فيه للرجال أما النساء فيعانون مايعانون كما هي حال ابتي حتى وإن حصلت على رقم يكون بعيدا وتنفذ مواعيد الأطباء سوى التحويل العشوائي أخبروني كيف لإبتي المتابعة لدى الطبيب نفسه بغرفة رقم واحد. هل تزاحم الرجال مزاحمة الند بالند أعني بالتدافع? وربما تحصل على رقم وربما لا. هل هذه الطريقة هي الطريقة المثلى والحضارية للحصول على رقم? لا عاداتنا ولا تقاليدنا تسمح بذلك ناهيك عن المخالفات الشرعية بمزاحمة الرجال بالنساء لحد التلاصق. ارجوا منكم حلا ينهي معانات إنتي وأخرين ولكم جزيل الشكر والتق |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالعميل المذكورة بياناته أعلاه و أوضحنا له بأنه من واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، تم توضح طرق الحصول على المواعيد لتفادي التزاحم على جهاز الارقام ومنها الاتصال بالخط الساخن 80007000 لحجز موعد مسبق، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها و بعدها تم حجز موعد لأبنته للمريضه على عيادة الاسنان وتحويلها لعيادة الاسنان بمستشفى السلمانية الطبي لتلقي العلاج اللازم. أخيرا شكر المريض الجهود المبذولة في المركز لخدمة المرضى وتم شكره على ملاحظاته وأن الادارة تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها.
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HHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-06-74011 | 6/11/2023 12:00:00 AM | 6/12/2023 12:39:06 PM | 6/12/2023 12:00:00 AM | |||||
4598 | Mohammed Thani | 860109372 | 36663309 | m11thanis@gmail.com | تم التواصل معي من قبل مركز مدينة عيسى الصحي من الرقم الآتي 17480888 واخطاري بأن بطاقة صحتي جاهزة وكان لدي بعض الاستفتسارات الا ان الموظفة اغلقت الخط في وجهي وقمت بالاتصال على الهاتف المذكور الا انه لم يتم الرد علماً انه تم الاتصال اكثر مر ١٠ مرات
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تم التواصل مع مقدم الشكوى حيث ذكر بأنه كان لديه استفسار إلا أن خط المكالمة كان متقطع و لم يستطع ، و قد اعتذرنا له ، علما بأن السبب في ذلك يعود إلى شبكة الانترنت ، كما تم تنبيه المنسقين بضرورة الرد على المكالمات ، علما بأن المنسقين يردون على المكالمات قدر الإمكان بالرغم من نقص الموظفين ، كما أنه لدينا موظفتين لديهن ساعات رعاية . |
IHC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-06-24062 | 6/6/2023 12:00:00 AM | 6/12/2023 12:39:05 PM | 6/7/2023 12:00:00 AM | |||||
4599 | Mona Mulla | 731204905 | 37776618 | monaalmulla@hotmail.com | السلام عليكم بعد التحيه يوجد لدي اسفسار لقد طلبت مني الطبيبة في مركز مدينة عيسى الصحي حجز موعد لاشعة وعند توجهي للموظفة بعد اخذ المعلومات قالت لي يمكنك معرفة الموعد عن طريق برنامج صحتي وعند الاطلاع ع الموعد تبين لي انه لا يناسب وفق للارشادات المرفقة مع نوع الاشعة التي عليه القيام بعد توجهت قبل الموعد بيومين مره اخرى للموظفة فقالت لي لا يوجد اي مانع للقيام بها في نفس الفترة طلبت منها تاجيل الموعد بعد اصرار مني وايضا قالت لي يمكنك معرفته عن طريق البرنامج قلت لها ما المانع من معرفته الان لتفادي اي اشكاليات لا تتناسب مع ظروفي بعد اللحاح قالت التاريخ سوالي ما هو الضرر من ان تقول الموظفة التاريخ للمريض مباشره كونها مطلع ع التاريخ وهي من تقوم بحجز الموعد بنفسها لماذا لا تسال المريض هذه هي المواعيد المتوفرة ويتمكن من حجز الموعد المناسب له هل يوجد قرار بعدم معرفة المريض للموعد الا بعد حجزه لماذا اهدار الوقت فربما هذا الموعد التي قمت انا بالغاءه يوجد دمريض اخر بحاجه اليه ويناسبه اكثر مني مع التطور الكبير في الخدمات الطبية التي تقدمها الوزارة لابد ان يكون الموظف يتقنها اتمنى الرد.
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بخصوص الشكوى المقدمة لقسم الاشعة لقد تم التواصل مع المريضه وتم الرد على استفساراتها بخصوص ألية أخذ المواعيد للمريض. |
IHC | Administrative | Complaint | Facilities and Services | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-06-89538 | 6/5/2023 12:00:00 AM | 6/12/2023 12:50:03 PM | 6/7/2023 12:00:00 AM | |||||
4600 | Jassim Hussain | 520042395 | 33467337 | jassim.alshaikh@yahoo.com | السلام وعليكم انا مريض مسجل على مركز مدينة عيسى الصحي كانت مختار طبيب العائلة و لاكن الدكتورة آلتي اخترتها خرجت تقاعد و رجعت المركز لختيار دكتور آخر اخبروني ان على الانتظار الى نهاية السنة الميلادية و في نفس الوقت اخبروني انني الى نهاية السنة اختر اي دكتور الى نهاية السنة اختر دكتور اخر عن طريق البرنامج ولاكن مع الاسف الشديد تفاجأت ان الوزارة عينت لي دكتور اخر على كيفهم و حسب البرنامج ان انا أختر الكتور و ليس الوزارة طبعن هذا الاجراء تعسفي و انا لا ارتاح مع اطيب الذي اخترتوه الوزارة و الم رجعت المركز الصحي اخبروني ان ما عندهم اي صلاحية في تغيير الطبيب وشكرًا ( جاسم الشيخ ) موبايل |
تم التواصل مع العميل و أبلغناه بأنه لم يتوفر حتى الأن طبيب بديل للدكتورة المتقاعدة / طيباء العرادي و أوضحنا له بأنه لم يتم تسجيله حتى الأن على طبيب معين بدون اختياره و ذلك لعدم توفر الطبيب البديل ، حيث يتم توزيع المرضى على أطباء المركز ، و قد أبدى العميل تفهمه |
IHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-06-53089 | 6/5/2023 12:00:00 AM | 6/12/2023 12:55:14 PM | 6/7/2023 12:00:00 AM | |||||
4601 | Zainab Alramadan | 960507655 | 39399332 | zainab.aa.96@outlook.com | انتظار المرضى اكثر من 25 دقيقة انتظار في حجز مواعيد مستشفى مركز مدينة عيسى الصحي والموظفة داخل الغرفه ولا يوجد موظفه اخرى تحل محلها لحجز موعد لدكتور الطب العام.
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تم التواصل مع مقدمة الشكوى و الاعتذار منها ، علما بأن المنسقة كانت متواجدة على منضده الاستقبال و توجهت لمكتب المنسق الأول للحظات للإستفسار بما يتعلق العمل و عادت فورا لمتابعة التسجيل . |
IHC | Administrative | Complaint | Waiting Period | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-06-37085 | 6/5/2023 12:00:00 AM | 6/12/2023 1:06:10 PM | 6/7/2023 12:00:00 AM | |||||
4602 | فاطمه | 33072140 | fatimaalaali.jobs@gmail.com | قسم الطب العام دكتوره دعاء اليث ماسات شلون تقول لي تعالي وقت ثاني حق المشكله الالتهاب يعني هديت شغلي وجيت اكيد شي مهم. دكتوره دعاء الليث دخلت عندها اقول لها امبي تحليل هرمونات وفيي بلاعيم ولما تذكرت بقول لها عندي التهاب ابوال قالت مايصير كل هالشكاوى مرة وحده اخذي موعد ثاني وقت ثاني لمشكلة الالتهاب |
تم التواصل مع المريضه من قبل رئيسة الاطباء و الاعتدار عما قد يكون بدر من طاقم المركز من مضايقه و تم الشرح ان موعد الاستشاره عشر دقائق فقط و قد حاولت الطبيبه معاينه جميع اعراض المريضه و طلب التحاليل اللازمه و قد تفهمت المريضه الوضع و شكرت طاقم المركز |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-06-29111 | 5/29/2023 12:00:00 AM | 6/12/2023 1:29:19 PM | 6/8/2023 12:00:00 AM | ||||||
4603 | Khalil Albinkhalil | 366960007 | السلام عليكم ورحمة الله وبركاته بالنسبة لمركز الحد الصحي، اليوم من الساعة 11 الصبح انتظر انا في المستشفى وعطوني موعد الساعة 12 فقعدت في قاعة الانتظار الى الساعة 12 وقامت الدكتورة طلعت من غرفتها وخذت لها لفة في المستشفى وتتكلم مع الناس وبعدها راحت الحمام وغرفة الاستراحة وبعدها سألتني هل عندك موعد وخبرتها نعم وقالت بتروح الطوارئ وبقيت انا وجميع المرضى ننتظرها رحت ابي اغير الدكتور لكن خبروني ان اقرب موعد بعد الساعة 2:30 ووقتها كانت الساعة 12:30 يعني هل لازم اروح مستشفى خاص للعلاج؟ انتظرت 48 دقيقة زيادة فقط عشان ادخل على الدكتور فليش مايتم تخصيص طبيب فقط لطوارئ المستشفى؟ يعني مب معقول الشخص يروح المستشفى مريض ينتظر بالساعات عشان يدخل للدكتور سواء كانت حالته مستعجلة او عادية من حق كل شخص يدخل على الدكتور في وقت موعده مب ينتظر بالساعات. اتمنى ان يتم النظر في انه يجب توظيف طبيب فقط لغرف الطوارئ في المستشفيات. لان ماشوف الانتظار الطويل في المستشفيات الخاصة حتى لو كان زحمة. فهل عشان نحصل علاج لازم ندفع؟ |
تم التواصل مع المشتكي و توضيح الية التصنيف المتبعة في مراكز الرعاية الاولية و الطريقة المتبعة في تصنيف الحالات الطارئة و معالجتها وابدى المشتكي تفهمه و تعاونه للصالح العام |
BKH | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-06-29219 | 6/11/2023 12:00:00 AM | 9/12/2023 10:41:50 AM | 6/13/2023 12:00:00 AM | |||||||
4607 | Omar Alenzi | 33207076 | السلام عليكم… اتقدم بشكوى على مركز الحد الصحي (BBK)، حيث حضرت الطفلة ( منى عمر محمد ) في يوم الثلاثاء الموافق ٦/يونيو وكانت تشتكي من ( إسهال وترجيع شديد) و قامت الدكتورة باعطاء الطفلة مغذي فقط (دون عمل اي فحوصات او قياس المؤشرات الحيوية )... وبعد ساعات ساءت حالة الطفلة وتدهورت ، وعادت مرة اخرى للمركز كحالة طوارئ وتم قياس مؤشر السكر ،وكانت الصدمة ان النتيجة مرتفعه جدا وتم عمل اللازم للطفلة وتم نقلها بالاسعاف لمستشفى الملك حمد .. تم تشخيص الطفلة ب ( DKA ) .. أليس من المفترض فحص جميع المؤشرات الحيوية للطفلة في الزيارة الاولى ؟؟ لو تم فحص مؤشر السكر في الزيارة الاولى لما ساءت حالة الطفلة و وصلت لهذه المرحلة من المضاعفات نحن مؤمنين بقضاء الله وقدرة وان الطفلة مصابة بداء السكري ولكن هذا التقصير ادى الى دخولها للعناية القصوى و كدنا ان نفقدها لولا لطف الله عز وجل |
تم التواصل مع المشتكي و تفهم الشكوى و تم الاطلاع على الملف الالكتروني للمريضة و تبين عمل كل المؤشرات الحيوية عدا قياس السكر كما تم تنبيه الطبيبة بضرورة غمل كل المؤشرات بما فيه قياس السكر لمثل تلك الحالات وكذلك تم عمل تعميم لجميع الاطباء حتى لا يتكرر ما حدث |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-06-03863 | 6/12/2023 12:00:00 AM | 7/6/2023 10:09:12 AM | 6/13/2023 12:00:00 AM | |||||||
4608 | Jaber Ahmed | 950207551 | 36052352 | jaboor95@hotmail.com | نقوم بالاتصال بمركز المحرق الصحي لأخذ موعد للزوجة/ حيث لا نستطيع اخذ موعد في تطبيق صحتي بعد الساعه الواحدة و النصف ظهرا/ لكن لا أحد يرد على الاتصالات و قد حاولنا كثيرا/ فلماذا اذن لديهم رقم!!!!!! |
تم التواصل مع العميل وابلاغه بأنه للحصول على موعد للطبيب أو عيادات الأسنان عليه الاتصال بمركز الاتصال 80007000. بالإضافة بأنه تم تنبيه الموظفين بضرورة الرد على البدالة للرد على استفسارات العملاء. وكما تم التأكد من العميل بأن زوجته قد حصلت على موعد. |
MHC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-06-15763 | 6/13/2023 12:00:00 AM | 6/13/2023 11:23:12 AM | 6/13/2023 12:00:00 AM | |||||
4609 | Fatima Lachgar | 980418054 | 38131248 | leebounaa@gmail.com | السلام عليكم و رحمه الله تم إبلاغي اليوم بالحضور الى المركز الصحي عراد لاستلام بطاقة الاعفاء الصحي بحكم الزواج بمواطن عند استلامي للبطاقة تبين أنها صالحة فقط ل ٦ أشهر فقط علما أنني أقوم بتجديدها كل سنتين من قبل المرجو النظر فالموضوع و موافاتي حول سبب انتهاء البطاقه خلال ٦ اشهر و شكرا |
تم التواصل مع العميل وتوضيح الامر له بأنه صلاحية البطاقه من تاريخ الاصدار الى تاريخ انتهاء الاقامة |
NAC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-06-83764 | 6/13/2023 12:00:00 AM | 6/13/2023 12:55:53 PM | 6/13/2023 12:00:00 AM | |||||
4610 | AHMED ALBENJASIM | 930307623 | 39473997 | السلام عليكم ورحمة الله وبركاته أسعد الله أوقاتكم بكل خير لدي استفسار وطلب تقديم موعد العلاج الطبيعي لقدم حجزت موعد لعلاج أربطة اليد لدى مركز عراد الصحي لدى الدكتور الخلوق مازن الملا في تاريخ 4-6-2023 وتم تحويلي للعلاج الطبيعي إلا أني تفاجأت بإعطائي موعد بعد أكثر من شهر وهو يوم 10-7-2023 حسب تطبيق صحتي ، الأمر الذي دعاني اتصل للمركز خلال ثلاثة أيام لطلب تقديم الموعد إلا أنه يتم اخذ البيانات دون رد فيما بعد ، لذا التمس منكم تقديم الموعد لعلاج أربطة اليد التي أعاني منها ولا تستقيم أمور الحياة إلا بها شكر الله لكم حسن تعاونكم وتقبلوا بقبول فائق التحية والاحترام |
تم التواصل مع المريض للاجابة عن استفساره بخصوص بعد الموعد، وتم اعلامه بأن المواعيد تعطى بحسب ما هو متوفر في النظام. وتم التنسيق مع المريض للحضور لمعاينة الحالة وعمل اللازم |
NAC | Administrative | Suggestion | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-06-43318 | 6/12/2023 12:00:00 AM | 6/13/2023 1:07:32 PM | 6/13/2023 12:00:00 AM | |||||||
4611 | صلاح | 33314289 | موظفة الصيدلية مالها مزاج في التعامل مع المريض علما بأني بغيت استلم دواء الضغط ولم تقبل وتقول لازم تجي الساعه 7 صباحا علما بأني مريض سرطان والوقت كان 5 صباحا |
تم التواصل مع المريض من قبل المعنيين في القسم .و مناقشة المشكلة معه وتم الاعتذار له عن أي سوء تعامل أو إزعاج تعرض له خلال زيارته للصيدلية و قدمنا للمريض توضيحًا بشأن السياسات والإجراءات المتعلقة بأوقات صرف الأدوية التي يجب اتباعها في الصيدلية |
YAE | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-06-19498 | 5/28/2023 12:00:00 AM | 6/13/2023 2:19:43 PM | 6/11/2023 12:00:00 AM | |||||||
4612 | علي الدوسري | 39676667 | تغيير طبيب العائلة بدون موافقتي |
السلام عليكمتم التواصل مع العميل و افاد بانه يريد التسجيل على قائمة الطبيب هشام الشيخ تم ابلاغة بان لايوجد شاغر متوفر على قائمة الطبيب هشام الشيخ ، وتم تسجيله على قائمة الطبيبة شرين صالح وهي في نفس مجموعة الطبيب هشام الشيخ وتفهم العميل ذلكتحياتي |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-06-16002 | 6/14/2023 12:00:00 AM | 6/14/2023 8:56:40 AM | 6/14/2023 12:00:00 AM | |||||||
4613 | Mohammed Buti | 981201369 | 36126600 | mohdbuti98@gmail.com | تلقيت اتصال امس و اليوم من موظفه من هذا الرقم و لكنها تغلق الخط في كل مره اتكلم فيها معقول هذي البنت تمثل جهه رسميه مثل مركز مدينة عيسى الصحي !!!!!!! كل ما اتكلم تسكر الخط في وجهي اتمنى محاسبتها على قلة ادبها وعدم كفائتها في المكان 17480888. |
تم التواصل العميل و الاعتذار منه ، كما تم تنبيه المنسق الأول بضرورة متابعة طلبة خدمة المجتمع عند الاتصال للمراجعين لإستلام بطاقات صحتي ، حيث تبين أن المتصلة طالبة من طالبات خدمة المجتمع ، كما تم رفع طلب لقسم الالكترونيات لحل مشكلة إنقطاع خطوط الإتصال . |
IHC | Proffesional | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-06-87270 | 6/12/2023 12:00:00 AM | 6/15/2023 7:34:39 AM | 6/13/2023 12:00:00 AM | |||||
4615 | Abdulrahman Almutawaa | 901109045 | 39299962 | a.n.almutawaa@hotmail.com | السلام عليكم اتمنى منكم تنظيم الاتصالات لـ مركز مدينة عيسى الصحي فانا منذ يومين احاول الاتصال على رقم ١٧٤٨٠٨٨٨ ولكن بدون اي جدوى. لا يوجد احد يرد ولا حتى اي اشعار بالانتظار وبعد عدة رنات ينقطع الخط. اتمنى من حضراتكم التكرم بتنظيم عملية الاتصالات للمراكز للتسهيل على المراجعين و اتمنى منكم رفع الموضوع ليتم الاتصال فيني في اسرع وقت لاني بحاجة لتبديل موعد ابنتي للتطعيم. شكرا لكم . |
تم التواصل مع العميل و الاعتذار منه ، و أبلغناه بأنه سيتم تفعيل الشريط الصوتي في الفترة المقبلة لتسهيل التواصل مع مختلف الأقسام بالمركز ، كما تم تنبيه منسقين المواعيد بضرورة الرد على جميع مكالمات المراجعين . |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-06-65404 | 6/12/2023 12:00:00 AM | 6/15/2023 7:41:19 AM | 6/13/2023 12:00:00 AM | |||||
4616 | محمد أحمد عبد اللطيف | غير مسجل | 39851826 | Mohammed.e@alaujan.com.bh | أقترح أن يتم اعطاء الأدوية لمرضى السكر و الضغط شهرين دائما و ليس شهريا لعدم تواجد الأدوية بصفة مستمرة . |
تم التواصل مع المريض و شرح أنه لا يمكن الصرف لأكثر من شهر ، و ذلك لأن الطلبيات إلى الصيدلية تصل بشكل شهري . |
IHC | Administrative | Suggestion | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-06-92126 | 6/5/2023 12:00:00 AM | 6/15/2023 8:49:22 AM | 6/15/2023 12:00:00 AM | ||||||
4617 | د.عماد محمد حشاد | 39903431 | dr.emadhashad@gmail.com | قسم الاسنان التنظيف شكر خاص للفنيات فاطمة / إيمان على احترافية العمل والذوق الرفيغ وأدب التعامل
خمس نجوم ****** (خدمة مميزة) |
كان بحضور المريض حيث سجل الشكر في مكتب المنسق الاول السيدة ليلى مبديا شكره لقسم فنيات الاسنان |
ZHC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 23-06-30810 | 6/15/2023 12:00:00 AM | 2/1/2024 12:58:04 PM | 6/15/2023 12:00:00 AM | |||||||
4618 | يوسف عباس | 840209932 | 39066396 | أفيدكم بأني ذهبت الي مركز النعيم الصحي في تاريخ ٧/٥/٢٠٢٣ في الساعة 5.30 مساء لعلاج ابنتي و زوجتي و تفاجئت في الاستقبال يخبرونا بانه المواعيد نفذت و في الساعة 7 علينا التوجه الي مركز جدحفص الصحي ! ، علما بانه عمل مركز النعيم الصحي الي الساعة 7 مساء ، كيف تنفذت المواعيد في مثل هذا المراكز المهمة !؟ و ماذا يفعلون من الساعة 5.30 الي 7 ؟ علما عندما نذهب الي مركز جدحفص الصحي و نحن لسنا تابعين الي نفس المركز علينا ان نذهب لهم في الساعة 9 او 10 |
تم الاتصال بصاحب الشكوى واخباره أنه بالفعل لم تعد هناك مواعيد يوم أمس وكانت جميع المواعيد محجوزة الا للحالات الطارئة التوجه لقسم التمريض او لا الذهاب لمركز جدحفص بعد الساعة 7 م |
NHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-06-57867 | 5/8/2023 12:00:00 AM | 6/15/2023 11:21:04 AM | 5/8/2023 12:00:00 AM | ||||||
4619 | جعفر الشيخ | 861209109 | 33312612 | تتقدم اللجنة الاهلية لمنطقة بشكواها من تحويل العمالة الاجنبية على مركز النعيم الصحي بعد اغلاق مركز الرازي ، والعيادة المخصصة لهم ، وهو ما تسبب في مزاحمتهم للأهالي والمواطنين من رواد المركز الذي ينتمون اليه وتحتضنه منطقتهم، سواء في تلقي الخدمات الصحية أو في سرعة فرصة الحصول على مواعيد ، او في استخدام مرافق المركز الصحي سواء على صعيد مواقف السيارات او مقاعد الانتظار ، وعدم مراعاة عادات وتقاليد المجتمع البحريني المحافظ من هذه العمالة بمزاحمة النساء ، وهذا كله دون الاخذ بعين الاعتبار تاريخ هذا الصرح الصحي الذي يعتبر أول مستشفى حكومي ، أو مركز يقدم خدمات الأشعة في مملكة البحرين. راجين إهتمامهم بهذه الشكوى وإعادة الحال لما كان عليه سابقا |
تم التواصل مع صاحب الشكوى لمعرفة مدى استياءه من وجود عدد من العمالة الأجنبية بالمركز وتم شرح له أنه يوجد طبيبه للعلاج خاصة بهم ونحن نسعى لإعادة ترتيب العيادة وتنظيمها حتى لا يؤثر على الباقي من المرضى. كما تم الطلب منه بالحضور مع عدد من ممثلي المنطقة كشراكه مجتمعيه وطرح جميع ما يراد من شكوى او تمنيات بدون اللجوء للشكاوي وبذلك نحن طورنا التواصل مع ممثلي المنطقة وعلى عده فترات في السنه ليكون التواصل فعال ومجدي ورحب بالفكرة حتى يكون هناك اجتماع معهم الخميس المقبل ان شاء الله |
NHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-06-91932 | 5/28/2023 12:00:00 AM | 6/15/2023 11:28:30 AM | 5/30/2023 12:00:00 AM | ||||||
4620 | محمد العبدالكريم | 960807730 | 33831013 | نطلب من سعادتكم النظر في موضوع اوقات الدوام في مركز النعيم الصحي سابقًا طوال الاسبوع المركز المفتوح اما الان قد تم تقليل فتره الوقت سابقاً من الساعة ٧ صباحًا وحتى ١ ظهرا ومن ٤ عصراً حتى ١١ مساءً وحاليًا الوقت قصير وعند تحويلك على مركز اخر يكون الازدحام غير طبيعي فنطلب من سعادتكم اعاده النظر |
تم الاتصال بالمراجع و استيضاح الطلب أو المقترح، حيث يطلب المراجع تمديد أوقات عمل المركز الصحي ، و قد تمت مناقشة أسباب تغيير أوقات العمل السابقة و البدائل التي تم توفيرها لخدمة المرضى و المراجعين، كما تم التأكيد على اهتمام الإدارة العليا بجميع مقترحات و ملاحظات المرضى و العملاء و سعيها لتحقيق أعلى مستويات الجودة في الخدمات الصحية التي تقدمها مراكز الرعاية الأولية |
NHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-06-97455 | 6/13/2023 12:00:00 AM | 6/15/2023 11:42:56 AM | 6/14/2023 12:00:00 AM | |||||||
4621 | nora martinez | 33719768 | nr_mrtaz@yahoo.com | the hospital should be clean and in good condition, is for the sick people, the condition is de wheel chair and beds should be in one specific room, no in corredors, overall repain, ministry of health should give more attention o all health centers, there are all door bad condition, toilets, walls , the infracstructore of the overall hospital is bad condition, need urgent repari, paint , toilets are :(
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تم التواصل مع المراجعة وشكرها على تواصلها الفعال، كما تم التوضيح لها بانه هناك طلبات بخصوص الصباغة وتجديد دورات المياه |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-06-55623 | 6/15/2023 12:00:00 AM | 6/15/2023 11:51:28 AM | 6/15/2023 12:00:00 AM | ||||||
4622 | Redha Haji | 870804103 | 39950700 | what is opening & closing hours of Al Naim Clinic in Ramadan?? |
تم الاتصال بصاحب السؤال والرد على استفساره |
NHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-06-94758 | 3/30/2023 12:00:00 AM | 6/15/2023 12:05:37 PM | 3/30/2023 12:00:00 AM | |||||||
4623 | Putu Fanny | 821387391 | 36292492 | My son is born on 16-2-2023, want to know about Pediatrics followup |
تم التواصل معه بان يمكنه التواصل مع قسم الرعاية والأمومه لأخذ مواعيدالتطعيم لابنه وأخذ موعد لزوجته لفحص ما بعد الولاده وممكن طرح السئلة ومعرفة طرق وكيفية أخذ التطعيمات لابنه |
NHC | Administrative | Enquiry | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-06-38307 | 2/27/2023 12:00:00 AM | 6/15/2023 1:05:02 PM | 2/28/2023 12:00:00 AM | |||||||
4624 | احمد الحمادي | 911105174 | 32221745 | Ahmedalhammadi751@gmail.com | التكييف في مركز عراد الصحي سيئ للغاية الجو داخل المركز حار ياريت تسون حل حق التكييف مع العلم انه زوجتي كان له سيلان بس ماقدرت تاخذه لانه الحجره حاره واايد |
تم التواصل مع العميل واخباره بأنه قد تم تقديم طلب تصليح المكيفات مسبقا وقد تم اخبارنا بانه سيتم تبديل المكيف في اقرب وقت ممكن |
NAC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-06-32730 | 6/16/2023 12:00:00 AM | 6/18/2023 11:43:47 AM | 6/18/2023 12:00:00 AM | |||||
4625 | Redha Abdulla | 890204004 | 33994453 | reda_abdulla@outlook.com | بسمه تعالي الموضوع: عدم التفاهم بين الكادر التمريضي في البداية ارفع لكم التحية ولجميع العاملين بإدارتكم الموقرة، ومن هذا المنطلق فإني ارفع لكم هذا المقترح الذي سيعود اثره الإيجابي للعاملين بإدارتكم الموقرة وللمراجعين ايضاً . اتمنى وضع موظفين مهمتهم متابعة رضا العاملين بالمراكز الصحية وخلق بيئة عمل دافئة بينهم لما له الأثر من جميع الجوانب. تطرقت لهذا الموضوع لعدة اسباب سابقة آخرها اني كنت مرافق لزوجتي بيوم الخميس الموافق ١٦ يونيو ۲۰۲۳م بمركز محمد جاسم كالو الصحي بمدينة حمد دوار ۱۷ وتحديداً قسم الرعاية لمتابعة الحمل حيث اني تلقيت الرعاية الكاملة وبأفضل الخدمات ولكن ما اثر في نفسيتي ونفسية زوجتي هي التعامل وعدم التعاون والتذمر من قبل الممرضات انفسهم وامام المرضى، حيث كانت المعالجة والتي قامت بقياس الضغط وغيره لزوجتي مريضة جدأ واثر المرض واضح عليها من تنفسها وقولها وحسب ما هو متداول ومسموع بين الممرضات انه لن يأخذ احد مكانها. هذا الشيء ينعكس سلباً على اخلاقيات مهمة الطب النبيله والتي يحترمها الجميع رسالتي الاخيره هو الشكر والثناء لهذه الممرضة التي لا اعرف اسمها التي قامت بواجبها. |
تم التواصل مع المراجع حيث بدأ بالشكر الجزيل لجميع الكادر التمريضي في المعالجة: فقط مجرد اقتراح بتقليل الأصوات بين الكادر التمريضي امام المراجعين. هذا ما لزم والامر لكم |
MJK | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-06-58473 | 6/18/2023 12:00:00 AM | 6/18/2023 12:24:51 PM | 6/18/2023 12:00:00 AM | ||||||
4626 | عاشور محمود عبدالمعطي هلال | 39292312 | أقول أن هذا المركز المثالي جزاهم الله عنا كل خير لحسن معاملتهم الممتازة بل أحسن من الممتازة |
تم اخبار جميع الموظفين بالشكر الموجه لهم |
NHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 23-06-32995 | 6/11/2023 12:00:00 AM | 6/19/2023 12:40:57 PM | 6/18/2023 12:00:00 AM | ||||||||
4627 | Omar Alshaikh | 910604657 | 36588009 | omar_1098@hotmail.com | قمت بحجز موعد عن طريق التطبيق اليوم ف ساعة 9:30 وبعدها ذهبت للمركز الصحي في ساعة 9:15 واكدت موعدي في الاستقبال انتظرت لي 9:45 وذهبت لغرفة الطبيب علشان اتاكد اذا موجود وكان هناك ٣ اشخاص واقفين امام الباب للتسابق قبل موعدهم لكن انا التزمت بالقانون ورجعت لي مكاني لكن الوضع زاد عن حده انتظرت لي 10:00 وانتظرت لين بطلع المريض ودخلت وحاججته بالموضوع لكن هاج علي يقول انت كل مره تسويلي نفس شي وانا ناديت اسمك قلت له مانديت اسمي يقول لا يمكن ناديت قبل ٩:١٥ !! شلون ينادي اسمي قيل ٩:٣٠ المهم بعدين قعد يبرر يقول يعني احد كبير في السن يحتاج تحليل دم بصراحة انا انهيت الجدال خوفا من تشخيص حالتي غلط لكن سؤالي ليش نحجز موعد والوزارة مسويه نظام حجز مواعيد وتصرف عليه اذا لا يلتزم فيه اذا الكل يصف واقف عند باب الطبيب انا ماتكلم عنه اهو المركز صحي كله ماشي ع نفس النظام |
تم التواصل مع مقدم الشكوى السيد عمر عمران و الطبيب المعني د محمد سعيد حيث مدح المراجع عمر بكفاءة الطبيب و اسلوب علاجة و لكن ما كان سبب في المشكلة هو عدم التنظيم خارج العيادة و عدم التزام بعض المراجعين بالموعد و المحاولة في التسابق بالدخول على الطبيب و عدم إعطاءه الفرصه لمناداة المريض التالي ، حيث تم التوضيح للمراجع عمر بأن هذه احد المشاكل التي نسعى جاهدين لإيجاد الحلول المناسبة لها و قد قامت إدارة المركز بعدة جهود لحل هذه المشكلة ومنها توفير حارس أمن خاص لقسم الأطباء لتنظيم عملية توافد المراجعين على عيادة الاطباء ، كما إن هناك أولوية في معاينة كبار السن و ذوي الإحتياجات الخاصة و الحالات الطارئة مما يسبب في تأخير الحالات الغير طارئه عن موعدها. و ختاما أبدا العميل شكرة على الجهود المبذولة وتقديرة لجهود الطبيب و مراعاتة للحالات الخاصة، كما تم شكر المراجع على تقديرة و تواصلة. |
MHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-06-56593 | 6/13/2023 12:00:00 AM | 6/22/2023 9:28:10 AM | 6/15/2023 12:00:00 AM | |||||
4628 | نبيل بودلامة | 33123316 | ان يكون المركز مفتوح 24 ساعة وان يطور في البناء طابق ثاني |
تم الاتصال بتاريخ 20/6/2023 الهاتف مغلق تم الاتصال بتاريخ 22/6/2023 لا يوجد رد |
MHC | Administrative | Suggestion | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-06-35920 | 6/20/2023 12:00:00 AM | 6/26/2023 7:52:58 AM | 6/22/2023 12:00:00 AM | ||||||||
4629 | طارق عبدالله | 39466125 | يجب زيادة عدد الاسرة في غرفة المعالجة |
تم التواصل مع المريض حيث افادة بزيادة عدد الاسرة في غرفة التضميد . حيث شكر الجميع على التعاون أداء وتمنى لو حبذا التسرع في توسعة المركز الصحي . هذا ملزم |
MJK | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 23-06-22333 | 6/16/2023 12:00:00 AM | 7/4/2023 6:48:13 AM | 7/22/2023 12:00:00 AM | |||||||
4630 | مشعل سند الدوسري | 38348588 | عدم تاخير المرضى في المواعيد |
تم التواصل مع المريض بالترحيب والشكر الجزيل على التواصل و اعلامه اننا في صدد زيادة الاطباء ، تقبل المريض للرد وقدم شكر خاص لجميع الطاقم الطبي على الجهود المبذوله من قبل الجميع في كل اقسام المركز مع التمني لتقديم الحل في اسرع وقت ممكن لتوفير خدمة افضل. |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 23-06-71120 | 6/16/2023 12:00:00 AM | 7/4/2023 10:30:03 AM | 7/4/2023 12:00:00 AM | |||||||
4631 | MAI AL MOATAZ | 881209619 | 33707030 | maialmoataz@gmail.com | قامت المريضة بحجز موعد عن طريق مركز الأتصال 80007000وأفادت المريضة عند الإتصال بها بأنها مستائة من النظام حيث أنها طلبت خدمة الأشعة وتم تحويلها من عيادة البديع الساحلية لعدم توفر خدمة الأشعة بها إلى مركز البديع الصحي وأفادت بأنها ما دامت الخدمة غير متوفرة لديكم لماذا يضطر المريض لأخذ مواعيد عندكم ولا يتم أخد موعد الطبيب في مركز البديع الصحي حيث أن الموعد تم حجزه أساساً على عيادة البديع الساحلية ولكن المريضة توجهت إلى مركز البديع الصحي وتم إرجاعها إلى العيادة الساحلية وبعد دخولها على الطبيب بالعيادة تم توجيهها لأخذ الأشعة في مركز البديع الصحي . |
تم شرح نظام حجز المواعيد للمريضة وأرتباط نظام التسجيل بالمجمعات السكنية وتوزيعها على المجمعات في مختلف محافظات المملكة كما تم شرح لها محدودية المساحة في عيادة البديع الساحلية الصحية حيث لا تتوفر كل الخدمات بها وبأنه يتم تحويل مرضى الأشعة واعيادة السكر والعلاج الطبيعي إلة المراكز الأخرى لتلقي الخدمات بهاولكن المريضة كانت مستاءة بحسب قولها من ((نظام الإدارة )) ومن ((الحاجة لتغييرنظام التسجيل)) ككل |
BCC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-06-55975 | 6/22/2023 12:00:00 AM | 6/25/2023 1:42:41 PM | 6/25/2023 12:00:00 AM | |||||
4632 | Mohamed Ahmed | 940902419 | 35676906 | Ma4199012@gmail.com | تخصيص أماكن للرضاعة الطبيعية المراكز الصحية تقوم بدور جيد في التوعية بأهمية الرضاعة الطبيعية، ولكن لا نجد ما يساعد على ذلك من أماكن مخصصة للرضاعة في المراكز، وكذلك في الطوارئ، وكذلك في الأماكن العامة. ولا شك أن هذا يمنع الرضاعة الطبيعية أو يجعلها صعبة جدا فنرجو منكم النظر في تخصيص أماكن مهيئة وكافية للرضاعة في المراكز والمستشفيات، وحث الأماكن العامة على مثل ذلك. |
تم التواصل مع العميل وابلاغه بأنه في الوقت الحالي بحسب حجم المركز لا يوجد مكان مخصص للرضاعة الطبيعية لكنه تم رفع مقترح لفصل غرفة الصلاة للرجال والنساء وبذلك سيتم توفير مكان مخصص للنساء. |
MHC | Administrative | Suggestion | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-06-67040 | 6/25/2023 12:00:00 AM | 6/26/2023 8:57:27 AM | 6/26/2023 12:00:00 AM | ||||||
4633 | Mohammed Ramadhan | 850209196 | 39236625 | قسم الاسنان عدم المعالجة |
في يوم الاثنين 26/6/2023 الفترة الصباحية سجل المراجع على عيادة الاسنان رقم 2 من اجل عمل تنظيف كلي للأسنان. اسم المراجع: محمد رمضان حسن العبيد رقم الشخصي:850209196 تيلفون:39236625 وعليه تم معاينة الحالة وهو لا يعاني من آلام في الاسنان ولا نزيف في اللثة فقط عمل تنظيف روتيني، وقد تم تحويله على عيادة اخصائي فني الاسنان من اجل الحصول على موعد لعمل التنظيف الدوري للأسنان، وحيث هذا المعمول به حسب دليل الارشادات لعمل عيادات الاسنان. والمراجع بيكون مسافر في الفترة القادم وعليه اخذ موعد بتاريخ 16/8/2023 (للعلم زوجة المراجع نفس المشكلة لديها موعد بتاريخ 3-7-2023 وتم تغييره الى 16-8-2023 لا يريدون الانتظار للموعد القادم بل يريدون العلاج في نفس اليوم، لأنهم سيكونون مسافرين)
ملاحظة تم الاتصال بتاريخ 26/6/2023 بالمراجع ولكن لا يرد على الاتصال |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 23-06-31431 | 6/26/2023 12:00:00 AM | 6/26/2023 6:19:20 PM | 6/26/2023 12:00:00 AM | ||||||
4634 | محمد حسن المطوع | 66366868 | MohdHasan@hotmail.com | رعاية واهتمام يشكرون عليه ملائكة الرحمة ودمتم بخير وعافية |
تم الاتصال بالمراجع وتقديم الشكر له على تقديره لعملنا وخدماتنا المقدمة بالمركز، وتم التوضح له بأننا في خدمة المراجعين والمرضى دائما |
HHC | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 23-06-09498 | 6/1/2023 12:00:00 AM | 6/26/2023 6:27:28 PM | 6/1/2023 12:00:00 AM | |||||||
4635 | Mohamed Mohamed | 33955790 | السلام عليكم تكرر الموقف لمرتين.. الكاتبة في قسم رعاية الطفل و الأمومة بمركز يوسف انجنير غير موجودة في مكانها.. يلزمني الاتظار ٣٠ الى ٤٥ دقيقة لعودتها.. و المعروف ان هذا القسم يخدم النساء الحوامل و اطفال صغار في السن لا يمكنهم تحمل كل هذا الاتظار |
تم التواصل مع المراجع من قبل المشرف والاستماع لملاحظاته وتم اخباره بأنه سيتم العمل على تغطية قسم الرعاية بأحدى الكاتبات في وقت استراحه كاتبة الرعاية قدر الامكان في حال توفر عدد كافي من المنسقين |
YAE | Administrative | Complaint | Waiting Period | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-06-55877 | 6/13/2023 12:00:00 AM | 6/30/2023 7:53:05 AM | 6/14/2023 12:00:00 AM | |||||||
4636 | Ahmed AbdulRahim | 33262555 | كل ما اختار طبيب سواء لي أو لأمي عبر تطبيق صحتي في مركز انجنير الصحي يتم تحويلنا على دكتور غير الدكتور الذي نريد ان نتلقى العلاج من قبله مع تغيير الوقت وبدون اعلامنا بشكل مسبق حتى! و المركز يقول في كل مرة هذا خطأ في السيستيم ولا نعرف ماذا نفعل لحل هذه المشكلة والرجوع لنفس النظام السابق الذي يتيح لنا اختيار الدكتور والوقت المناسب بدون هذا الارباك المتكرر |
تم التواصل مع المراجع والاستماع له بخصوص الشكوى واخباره بأن طبيب العائلة لهم حاليا هو نفسه من يتم تسجيلهم عليه وذلك لحين فتح المجال لاختيار اوتغيير طبيب العائلة بحسب الدورة السنوية للبرنامج، كما انه يوجد استمارة و اجراء متبع لطلب تغيير طبيب العائله. واما بخصوص التطبيق الالكتروني فإنه يوجد به خلل يجري العمل على اصلاحه. وبطبيعة الحال عندما لا يكون الطبيب موجود فإنه من الطبيعي ان يتم تحويل المرضى على اطباء اخرين من فريق الطبيب |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-06-49034 | 6/13/2023 12:00:00 AM | 6/30/2023 7:57:18 AM | 6/14/2023 12:00:00 AM | |||||||
4637 | محمد معاذ | 37260452 | السلام عليكم ورحمة الله وبركاته بالنسبة للحبوب أوم سيت لماذا غير متوفرة في مركز يوسف انجنير ويطلبون منا الذهاب إلى مركز مدينة عيسى الصحي لاستلامها |
تم التواصل مع المراجع من قبل المعنيين في قسم الصيدلية وتم اخباره ان الدواء لم يكن متوفر في المركز في فترة معينة ولكنه حاليا متوفر |
YAE | Administrative | Enquiry | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-06-17513 | 6/20/2023 12:00:00 AM | 6/30/2023 8:00:25 AM | 6/21/2023 12:00:00 AM | ||||||||
4638 | Nasima Ilyas | 33563778 | السلام عليكم ورحمة الله وبركاته اقدم شكوى ضد مستشفى يوسف انجينير بنتي عمرها ١٧ سنه رايحه المستشفى حق موعدها تنضيف اسنان لا معامله زينه لا شي زين يصارخون على بنتي يقولون لها غلطتج والمكبر الصوت خربان مالهم اكثر من ساعه نطرت ولا قالو لها اتروح اي غرفه بس يقولون لها نطري فوق قسم الاسنان و بينادونها واتروح لهم يصارخون عليها يعاملون البحرين معامله زينه بس لانها اجنبيه شل العنصريه الي عندهم علقل يراعون الطفله ويقولون لها بنعطيج موعد ثاني ولا يقولون بس يقولون الغلط غلطتج وروحي حسبي الله ونعم الوكيل |
تم التواصل مع ام المريضة من قبل مسؤولي قسم الاسنان وكذلك من قبل اداري المركز الصحي وحل الموضوع من خلال شرح الملابسات التي ادت الى حدوث المشكلة وكانت الام متفهمة جدا لسوء الفهم الذي حصل - علما ان البنت كتبت الشكوى باسم الام من دون علمها بذلك. وقد تم اعطاء المريضة موعد جديد بتاريخ 22/6/2023 . واخبارها بمرافقة ولي الامر لها. و تم التنويه على الموظفين بالتعامل اللطيف والمناسب مع المرضى حتى وان كان الخطأ سببه المريض نفسة - مع العلم ان المراجعه بالغت جدا في توصيف الحدث- . كما سيتم معاينة احتاج القسم لاي لافتات ارشادية اضافية |
YAE | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-06-35584 | 6/20/2023 12:00:00 AM | 6/30/2023 8:15:34 AM | 6/21/2023 12:00:00 AM | |||||||
4639 | Khalifa Al Mulla | 39573811 | وجود ارتفاع في أرضية مركز يوسف انجنير بمدينة عيسى تؤدي إلى سقوط مرتادي المركز وتعثرهم. نتمنى إصلاحها |
تم محاولة التواصل مع المراجع لشكره على الملاحظة ولكن لم يرد و يبدو من طريقة رنين الهاتف انه مسافر. وبالنسبة الى موضوع الشكوى، لقد تم لصق غطاء الارضيه من قبل عامل الصيانه. علما انه يوجد طلب سابق لدى قسم الصيانه لاصلاح الارضيات المتأثرة في المركز الصحي |
YAE | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-06-51374 | 6/25/2023 12:00:00 AM | 6/30/2023 8:28:34 AM | 6/26/2023 12:00:00 AM | |||||||
4640 | Khadija Almutawa | 900101393 | 32222091 | تعالجت في مركز النعيم الصحي و الدكتورة عطتني طلب حق اشعه سونار Ultraso، رحت قسم الأشعة باخذ لي موعد وامس كان تاريخ ٢٥_٦ يعطوني موعد بالتاريخ ٢_١١ يعني بعد ٥شهور تقريبا ،، ليش هذا المريض عادي يطلع فيه نزيف هو ما يدري بس ينتظر دوره علما يجي ، وايد تأخير في مواعيد ليش ٥شهور عاد ... هو جم مريض يسون له Ultraso في شهر واحد حق وصلت المواعيد لشهور بعيده ، انا لو ابي اعرف اذا فيني نزيف في الرحم او الياف او اي شي لازم انتظر شهور حق اكتشف .. |
تم الاتصال بالمريضة و تقديم الموعد الى تاريخ 10 يوليو 2023 |
NHC | Administrative | Complaint | Appointments | Radiology | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-07-25797 | 6/26/2023 12:00:00 AM | 7/3/2023 11:49:54 AM | 6/26/2023 12:00:00 AM | ||||||
4641 | لينا محمد | 920804055 | 334883843 |
السلام عليكم ,, لدى طفلي موعد في قسم الرعاية للتطعيم ولكن احاول التواصل مع مركز حمد جاسم
كانو الصحي دوار 18 ولكن لا يوجد من يجيب على الهاتف علما بأنني احاول الاتصال لهم من يوم
الاربعاء تاريخ 3 مايو الى اليوم تاريخ 7 مايو ولكن لا احد يجيب على الهاتف لتغيير الموعد، وحيث
انني تواصلت مع الاقسام الباقية واخبروني انه قسم الرعاية الوحيد الذي يمكنني التواصل معاهم لأخذ
موعد جديد . الرجاء من القسم الرعاية التواصل على الرقم الموجود. شاكرين لكم حسن تعاونكم
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بخصوص شكوى المراجعة الكريمة تم التواصل معها واعطيت موعد اخر لطفلها. ولتوضيح بعض الامور فانه تصلنا يوميا الكثير من الاتصالات والغالبية منها لا يتعلق بامور الرعاية حيث أنه عند اتصال المراجعين بالبدالة فانه يتم اعطاؤهم خيارات لعدد محدد من الاقسام وعليه فان المتصل يطلب تحويله من قبل موظف القسم على القسم الذي يحتاجه. كما أن الموظفين بالقسم يكونون مشغولين بمهام عملهم مع المرضى والمراجعين بعيدا عن الهاتف واحيانا خارج الغرفة التي يوجد بها الهاتف الامر الذي يجعل الرد على الهاتف في نفس الوقت أمرا صعبا وعند الذهاب للهاتف يكون الاتصال انقطع ولا يمكن التعرف على هوية المتصل نظرا لعدم وجود كاشف.
مسؤولة قسم الرعاية فاطمة جعفر حبيب |
MJK | Administrative | Complaint | Service Quality | Mother and Child Care | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10899 | 10899 | 23-07-32842 | 5/8/2023 12:00:00 AM | 7/4/2023 12:56:57 PM | 7/3/2023 12:00:00 AM | ||||||
4642 | Sulaiman Ebrahim | 33347446 | شكوى بخصوص قسم الاسنان بالمركز ولم يستقبلوني بسبب تاخري عن الموعد نصف ساعة وجالسين بدون عمل ولا مرضى. |
تم التواصل مع المريض صاحب الشكوى وشرح الوضع له عن التاخير وما يترتب عليه وبخصوص قول المريض انهم ليس لديهم مرضى ولا يعملون تم الشرح له ان هذه الفترة تكون عادتا للتعقيم بين المرضى او في انتظار المريض الذي له الوقت المخصص للعلاج . وتم ترتيب موعد جديد له على حسب طلبه مع فنية الاسنان امينة حمد. |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10210 | 10210 | 23-07-35057 | 5/31/2023 12:00:00 AM | 7/6/2023 9:00:26 AM | 6/19/2023 12:00:00 AM | |||||||
4643 | HANA SALEH | 930519124 | 33712471 | استفسار عن شريحة منع الحمل التي تغرس في الذراع هل من الممكن تركيبها في المراكز الصحية او مستشفى السلمانية او العسكري وهل هي متوفرة او يجب توفيها؟ |
تم التواصل مع المراجعة بتاريخ 4/7/2023 واخبارها بان خدمة تركيب الشريحة متوفرة حالياً في مركز المحرق الصحي ولكن على المراجعة شرائها وتقوم الطبيبة بتركيبها بالمركز الصحي وذلك بعد ان تاخذ استشارة طبية للتاكد من التاريخ الطبي للمريضة وما اذا كانت وسيلة منع الحمل المذكورة مناسبه لها . |
MKHHC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-07-87424 | 7/4/2023 12:00:00 AM | 7/6/2023 9:34:01 AM | 7/4/2023 12:00:00 AM | |||||||
4644 | Fadheela Abdullah | 940910551 | 38848425 | fadheelajameel@gmail.com |
السلام عليكم لدي موعد علاج طبيعي مائي تاريخ 22 أغسطس ولدي أبن من الحالات الخاصة لديه موعد في مستشفى السلمانية بنفس التاريخ 22 اغسطس حيث أنا من أقوم بمتابعة مواعيده ولايستطيع احد الذهاب معه للموعد أرجو منكم التكريم بتغيير موعدي في العلاج الطبيعي المائي وأن أمكن تقديمه بالخصوص انه اول موعد لي وتاريخه جد اً بعيد وشكر اً لكم |
تم التدقيق في موعد المريضة ووجد أنه موعد فحص وضع بتاريخ 22/8/2023 الساعة 9:30 و ليس موعد علاج مائي ،وبعدها تم التواصل مع المريضة والتعرف من خلالها ما اذا كانت قد أخبرت منسقي السجلات بعدم رغبتها بأخذ الموعد لتعارضه مع موعد ابنها ، أو على الأقل في حال علمت بذلك لاحقا إن قامت بطلب تغيير الموعد عن طريق الحضور أو الإتصال بالقسم، إلا أنها نفت حتى محاولتها القيام بذلك ووجدت المنصة أسهل طريق لتغيير الموعد. تم اخبارها بأن المنصة هي لتقديم الشكوى و المقترحات المتعلقة بالقسم أما بالنسبة لتغيير المواعيد فيكون بالحضور للقسم أو الاتصال، وتم تزويدها برقم التحويل للقسم، كما تم تغيير الموعد واعطائها موعد أقرب مكان مريضة أخرى ألغت موعدها بتاريخ 10/07/2023 في الساعة 9:30 تم الاتصال بالمريضة عدة مرات للتأكد من مناسبة الموعد لها لكنها لم ترد.
حرر 06/07/2023 الساعة 9:55 ابتسامة عبدالجليل –أخصائي علاج طبيعي أول مركز محمد جاسم كانو – العلاج الطبيعي |
MJK | Administrative | Enquiry | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-07-35171 | 7/4/2023 12:00:00 AM | 7/6/2023 10:23:03 AM | 7/6/2023 12:00:00 AM | ||||||
4645 | مروة القوتي | 33709933 | لدي شكوى على مركز بنك البحرين والكويت الحد حيث اني ذهبت للمركز للدخول على الطبيب فتوجهت الى الاستقبال لاخذ موعد فطلبت مني الذهاب الى المعالجة للتصنيف بالرغم من ان المركز في ذلك الوقت يوجد عدد قليل من المرضى و لا داعي للتصنيف و بعد التصنيف طلبت مني الممرضة التوجه الى الاستقبال لاخذ موعد للدخول على الطبيب فاخبرتني بانه حسب التصنيف يجب ان يكون موعدي في الفترة ما بعد الساعة 7 و انا في المركز الساعه 6 مع العلم بان المركز فاضي و عدد المرضى قليل جدا لا داعي للتصنيف ولا الانتظار و مع ذلك تم اخذ موعد الساعه 7 و نصف وعندالحضور للمركز و الانتظار خرجت الدكتورة من الغرفة حامله شنطتها و لم تعد ذهبت للاستقبال بعد نصف ساعة للاستفسار و افادتهم بانه الدكتورة غير موجودة ردت الموظفة ( بانه الدكتورة في الحمام اخبرتها بان خرجت من نصف ساعه مع شنطتها ردت علي في الحمام ) دون التحقق من الامر و رجعت الى قاعة الانتظار و جلست الى الساعه 8:15 و لم ترجع الدكتورة و تجمع المرضى في القاعة لذا ارجومن إدارة المركز إعادة النظر في الالية المتبعة في توزيع و استقبال المرضى و المواعيد |
الاتصال بمقدمة الشكوى و شرح الالية المتبعة في تصنيف المرضى في مراكز الرعاية الأولية و لم تكن راضية عن هذه الالية و إضاعة الوقت بالذهاب لقسم التصنيف . |
BKH | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-07-69470 | 6/13/2023 12:00:00 AM | 7/6/2023 10:01:25 AM | 6/13/2023 12:00:00 AM | |||||||
4646 | عيسى عبدالله | 66666096 | زرت المركز الصحي في منطقة الحد لعمل تنظيف حرق اليد.. ممرضة الطوارئ تقول (انت ليشي اي هالحزة ليش ما ييت الصبح).. هل وزارة تحدد أوقات محدد لكل نوع من المرض؟ ويرجى من الوزارة تحسين تعامل الموظفين. وقت الزيارة 10:55 مساءا حتى الساعة 11:19 دقيقة لين تغير الشفت ونادتني الممرضة للشفت الثاني هل تغيير الشفت ويكون الاستعلام فاضي أكثر من 20 دقيقة؟ |
تم التواصل مع مقدم الشكوى وشرح ان التبديل على الضمادات بشكل يومي- الحالات الروتينية - يفضل ان يكون بالفترة الصباحية وذلك لقلة عدد الطاقم التمريضي في شفت اخر الليل بسبب وجودهم لتغطية الحالات الطارئة. تم ابلاغ مقدم الشكوى انه سيتم التحدث مع الطاقم التمريضي لضرورة حسن التعامل مع المرضى والمراجعين . |
BKH | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10855 | 10855 | 23-07-90522 | 6/11/2023 12:00:00 AM | 7/6/2023 10:03:47 AM | 7/12/2023 12:00:00 AM | |||||||
4647 | محمد الخياط | 35571557 | السلام عليكم الدواء غير متوفر في مركز الحد الصحي وعند ذهابنا للطبيب اخبرنا سابقا عدم الانقطاع عن الدواء من تلقاء المريض بحيث له مضاعفات وعدم ترك الدواء ونتمنى بتوفير البديل او تخويل |
تم التواصل مع المريض و اخبارة بمراجعة صيدلية مركز المحرق الصحي لاستلام الدواء |
BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-07-22477 | 6/22/2023 12:00:00 AM | 7/6/2023 10:14:31 AM | 6/22/2023 12:00:00 AM | |||||||
4649 | SIGRID KLUWE | 640404871 | 39660410 | I am trying to book an appointment through the sehati app. Bt i always get the message the doctor is fully booked. |
تم التواصل مع المريضة عبر الاتصال الهاتفي وتبين ان المريضة تقوم بمحاولة حجز موعد عبر تطبيق صحتي اذ انها لا تجد خيار اختيار الطبيبة التى ترغب بمراجعتها، وتم الاتصال بمركز الاتصال وطلب الطبيبة فتبين انها متوفرة للفترة بعد الظهر وتم حجز موعد لديها واثنت المريضة على سرعة متابعة الشكوى |
MKHHC | Administrative | Complaint | Service Quality | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-07-50196 | 6/12/2023 12:00:00 AM | 7/6/2023 10:44:27 AM | 6/15/2023 12:00:00 AM | ||||||
4650 | ابتسام المرباطي | 367-2300 | اتقدم بالشكر لموظفة قسم الاستقبال هيا لتسهيل الاجراءات |
تم الاتصال بالعميلة و شكرها على هذه الملاحظات القيمة و كذلك تم توصيل شكر المراجعة و الادارة الى الموظفة |
BKH | Administrative | Appreciation | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-07-79274 | 6/4/2023 12:00:00 AM | 7/6/2023 10:45:55 AM | 6/5/2023 12:00:00 AM | ||||||||
4652 | ابتسام المرباطي | 367-2300 |
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BKH | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-07-47717 | 6/4/2023 12:00:00 AM | 7/6/2023 10:51:39 AM | 6/5/2023 12:00:00 AM | |||||||
4653 | Mohamed ALKHAYAT | 890807850 | 35571557 | balkhayat1989@gmail.com | تم تقديم كافة مستندات لإصدار بطاقة إعفاء في مستشفى المحرق الشمالي في نوفمبر لايعقل من نوفمبر إلى الآن وكل مراجعة البطاقة غير جاهزة اذا تغليف الحراري غير موجود بامكاني عمل التغليف في مطبعة .بحيث الزوجة عند كل زيارة الاستقبال لايتفهمون الأمر وكأن التقصير او تباطئ من قبلنا إسم مقدمة الطلب سيدة فاطمة زهراء 971122377 |
تم الواصل مع العميل وابلاغه بأنه تم توفير البطاقات وجاري العمل على اصدار بطاقات الإعفاء للمرضى وبعد البحث عن اوراق الزوجة تبين عدم وجودها ضمن الاوراق لذا تم الطلب من العميل احضار الاوراق مرة اخرى وتقديمها إلى اداري مركز حالة بوماهر الصحي حيث أن عنوان العميل تابع مركز حالة بوماهر الصحي |
MHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-07-19446 | 7/3/2023 12:00:00 AM | 7/6/2023 12:43:57 PM | 7/3/2023 12:00:00 AM | |||||
4654 | yaqoob yousif | 940306034 | 33830432 | yaqoob_90@hotmail.com | ااسلام عليكم ورحمه الله وبركاته افيدكم علما بأنه منذ حوالي سنه او اكثر تقدمت بطلب الحصول على بطاقة اعفاء للزوجه كونها لاتحمل الجنسية وحتى تاريخه لم يتم اخطارنا بأي رد سواء من المركز الصحي او من الوزارة ، ملاحظة الزوجة من فئة عديمي الجنسية ولاتحمل بطاقة ذكية ليتم ارفاقها حسب طلبكم. |
تم التواصل مع العميل لإحضار صورة للزوجة لعمل بطاقة الإعفاء |
MHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-07-47787 | 7/6/2023 12:00:00 AM | 7/6/2023 12:46:27 PM | 7/6/2023 12:00:00 AM | |||||
4655 | عبدالله الشيخ | 810701510 | 66764707 | bu.abdalrahman@hotmail.com | السلام عليكم ورحمه الله وبركاته تحية طيبة وبعد إلى المعنيين بمراكز الصحة الأولية أتمنى أن يكون ما أكتبه وأوصله من شكوى أتمنى أن تتعاملون معه بعين الرحمة والإنسانية في شهر مارس ٢٠٢٢ أحست زوجتي بحرقان أعزكم الله في البول فذهبت إلى مستشفى المحرق الشمالي وبعد الفحوصات أعطتها الدكتورة موعدا بتاريخ ٣/٦/٢٠٢٣ لأخذ عينة من عنق الرحم لفحص الالتهاب واعطوها موعدا بتاريخ ٤/٧/٢٠٢٣ عند الساعة ١ ظهرا وعند وصولنا للمركز أخبرنا موظف الاستقبال أننا نحن من تأخر عن الموعد فاخبرناه أن الرسالة النصية كان موعدها على الساعة ال ١ ظهرا فاخبرنا أن الدكاترة في اجتماع واخبرنا بالقدوم بتاريخ ٥/٧/٢٠٢٣ اي اليوم التالي من الصباح الباكر فذهبنا حسب الموعد وبعد الدخول على الدكتورة في غرفة ٧ أخبرت الدكتورة زوجتي أن عليها أخذ موعد جديد بسبب أن النتيجة لم تظهر بسبب عدم كفاية العينة واعطوها موعدا بتاريخ ١/٨/٢٠٢٣ !!!! فهل يعقل هذا الأمر الرجاء ايجاد حل لهذا الموضوع فلايعقل إن ننتظر لمدة ٥ اشهر للحصول على علاج من المركز الصحي الزوج : 66764707 |
تم التواصل مع مقدم الشكوى لمعرفة مجريات الموقف كما تم رفع موضوع الشكوى للطبيبة المعنية و معرفة مجريات الموضوع ، كما تم إعطاء المراجعة موعد بتاريخ 6/7/2023 و عمل الفحص المطلوب علما بأن الفحص كان روتينيا للكشف المبكر و ليس لمشكلة صحية تعاني منها المريضة |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-07-68080 | 7/5/2023 12:00:00 AM | 7/12/2023 7:41:59 AM | 7/6/2023 12:00:00 AM | |||||
4656 | maryam | 33969911 | الرجاس توفير قسم العلاج الطبيعي للاطفال بسبب العناء والمشقة الذهاب للسلمانية لقسم العلاج الطبيعي وتوفير اخصائي اطفال للعلاج الطبيعي بالمركز الصحي. |
تم التواصل مع المراجع وسيتم الاخذ بعين الاعتبار حاجة المنطقة لهذه الخدمة ، حيث تتوفر هذه الخدمة في المراكزالقريبة مثل حمد كانو واحمد علي كانو الصحي عوضاً عن الذهاب الى مستشفى السلمانية. |
MKHHC | Administrative | Enquiry | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10210 | 10210 | 23-07-50274 | 6/24/2023 12:00:00 AM | 7/9/2023 9:52:23 AM | 7/4/2023 12:00:00 AM | ||||||||
4657 | hussain | 890907781 | 39095355 | بحاجة الى توفير سيارة اسعاف لمركز مدينة خليفة الصحي وذلك لبعد المركز عن المستشفى العسكري والسلمانية، وذلك لازدياد عدد السكان بالمنطقة وكثرة الحوادث بالمنطقة. |
تم التواصل مع صاحب المقترح وتم اخباره باننا سوف نرفع المقترح بتوفير سيارة اسعاف بالمركز الصحي للادارة العليا لدراسته والنظر بامكانية توفير الاسعاف. وابدى صاحب الطلب الشكر على سرعة الرد . |
MKHHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-07-89277 | 7/3/2023 12:00:00 AM | 7/9/2023 9:58:18 AM | 7/4/2023 12:00:00 AM | |||||||
4658 | محمد صالح | 33196989 | تعامل الممرضين مع المرضى سيء للغاية
الممرضين الرجال خاصة تعاملهم مع المرضى والمرافقين بنوع من الاستخفاف وعدم المبالاه |
تم التواصل مع المريض بتاريخ 10/7/2023 عبر الهاتف ولم يتم الرد من قبل المراجع |
MJK | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-07-76659 | 7/9/2023 12:00:00 AM | 7/11/2023 10:49:54 AM | 7/11/2023 12:00:00 AM | |||||||
4659 | Yathreb Alkharsi | 880203560 | 66332284 | i visite noaim health center by 3:30 doctor was ver nice but the nurse dep was very rude talking about the patient. We are patient who visit government hospital not visiting her in her house to be rude.Un professional to talk about patient in this way. Nurse has to be polite and know how to talk to and about people |
بداية أود أن أشكر سعيكم الحثيث و عملكم الدؤوب في سبيل الارتقاء بمستوى الخدمات التمريضية في مملكتنا الغالية، و إنما نحن جميعا نعمل تحت نفس المظلة و نحمل جميعا على عاتقنا شعار "المريض أولا" ، ساعين لتحقيق أعلى مستويات الجودة في الخدمات الصحية و بالتالي رضا العملاء. وعطفا على ما ورد في الشكوى المقدمة من المريضة يثرب الخرسي وتحمل الرقم الشخصي 880203560، أود إفادتكم بأنه قد تم الاتصال بالمريضة اليوم الثلاثاء 13/06/2023 فور تلقي الشكوى، وبعد الاطلاع على تفاصيل الشكوى تم التحقق من عدم تعرض المريضة لموقف مسيء لشخصها الكريم بشكل مباشر، ولكنها كانت مستاءة من طريقة تحدث احدى ممرضات القسم مع زميلاتها الممرضات عن مرضى آخرين. و قد انصت لحديثها و من ثم أوضحت لها بأننا نعمل جاهدين ضمن فريق عمل واحد من أجل توفير أفضل خدمة تمريضية للمرضى على أكمل وجه لنيل استحسانهم و رضاهم، و كذلك لضمان سلامتهم، و أن جميع ما جاء في شكواها هو محط اهتمامنا و رعايتنا، و أننا سنقوم بجميع ما يمكن لضمان عدم تعرض أي متلقي للخدمة لأي موقف أو معاملة مسيئة. وقد تمت مخاطبة الممرضة المقصودة والتي أوضحت بأنه قد تكون المريضة أساءت فهم الموقف حيث أنها كانت تعاين أحد المرضى لتصنيف حالته وكانت تحاول تهدئته حيث أنه كان يشك بتعرضه لحالة صحية مشابهة لحالة كان قد تعرض لها صديقه. ومن جهة أخرى و بدوري كمشرفة تمريض قمت بالتعميم و التأكيد على أخلاقيات و مبادئ العمل المتبعة و التشديد على جميع الطاقم التمريضي بضرورة احترام خصوصية و كرامة جميع المرضى و المراجعين في حضورهم أو في غيابهم، و التزام المهنية و توخي الحذر و الهدوء خلال العمل و تأدية المهام داخل القسم. |
NHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-07-71042 | 6/13/2023 12:00:00 AM | 7/10/2023 9:10:28 AM | 6/13/2023 12:00:00 AM | ||||||
4660 | Fadhel Alhaji | 680009957 | 36558422 | مرحب..بخصوص الشرائط ووخزات تحليل السكر غير متوفرة في مركز النعيم الصحي وأول مرة راجعناعم قالو لازم يسجلها الطبيب بالنظام واليوم وبعد ما تسجلت قالو غير متوفر... ارجو تسهيل الخدمة ع المرضى وبالخصوص مرضى السكري . |
بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة في سبيل الارتقاء بمستوى الخدمات التمريضية في مملكتنا الغالية.
وبخصوص ما وردنا في الشكوى المقدمة من المريض فاضل الحجي والذي يحمل الرقم الشخصي 680009957 , أود إفادتكم بأنه قد تم الاتصال بالمريض اليوم الأربعاء 5/07/2023 فور تلقي الشكوى، وتم التوضيح له سبب عدم توفر المادة في مخازن المركز الصحي، حيث كانت إجازة عيد الأضحى المتزامنة مع نهاية شهر يونيو وبداية شهر يوليو لها تأثير على سرعة توفر المادة من المخازن. وأنه سوف يتم الاتصال بالمريض فور توفر المادة، وتم اخذ أرقم التواصل مع مريض واعطائه ارقام التواصل مع قسم التمريض لأي استفسار حيث أننا نود تسهيل وتيسير الخدمات المقدمة من قسم التمريض. |
NHC | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-07-83099 | 7/5/2023 12:00:00 AM | 7/10/2023 9:25:48 AM | 7/5/2023 12:00:00 AM | ||||||
4661 | Sagheer Jalal | 860802728 | 37399945 | Dear Sir/Madam, Please be informed that we are trying to reach Naim Health center but there are no response from their end, wanted to enquire about an appointment as we received an SMS but the health centers name was not mentioned as attached, the appointment is for one of our employees, so please check and confirm. Regards, Sagheer Jalal |
تم الاتصال بصاحب الشكوى وتوجيهه للذهاب لمركز ابن سيناء الصحي لأن عنوانه على ذلك المركز مجمع 307 |
NHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-07-41446 | 7/10/2023 12:00:00 AM | 7/10/2023 10:13:25 AM | 7/10/2023 12:00:00 AM | |||||||
4662 | محمد الزعبي | -- | 33330396 | bujahm318@gmail.com | الموضوع شكوى على مركز الزلاق الصحي ذهاب الوالدة من كبار السن الى المركز وعدم التعاون معاها ورفض دخولها على الدكتور علما بان المركز فاضي لا يوجد به احد المراجعي الساعة 12 الظهر وبسبب كبر السن لا تعلم بالطريقة اخذ المواعيد ولا يوجد لديها مواصلات تتناسب مع اوقات المواعيد وعدم احترام الام وهي بهذا العمر تتعرض الى سوء المعاملة وجرح المشاعر من قبل موظفة الاستقبال الرجاء اخذ الشكوى بعين الاعتبار لاجراتكم لطفا شاكرين لكم على حسن تعاونكم معنا الرجاء التواصل مع الوالدة على رقم تلفونها 34537047 او 33330396 |
تم الاتصال بصاحب الشكوى وشرح الية العمل واخذ موعد عبر قنوات التسجيل اون لاين او بمركز الاتصالات وافادنا بان لديه علم ولكن الوالده لاتعرف وهي كبيرة في السن وتعرضت لسوء المعاملة وتم ابلاغها بان ادارة المركز لاترضى على جميع المترددين المركز ودائما تسعى بتقديم ونيل رضى المراجعين وتم استدعاء الموظفة وافادت بانها اخبرته الموعد في الفترة المسائية وايضا تم ابلاغ الموظفة بان تعطي الاولوية لكبار السن |
ZHC | Administrative | Complaint | Behavioral | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 23-07-54359 | 7/10/2023 12:00:00 AM | 9/7/2023 8:18:42 AM | 7/10/2023 12:00:00 AM | |||||
4663 | MOHAMMED AHMED | 871209950 | 37700717 | مركز مدينة خليفة الصحي قسم الرعاية معاملتهم غير محترمة معي في كل شهر عند استلامي مساعدة الحليب والحفاضات حيث اسالهم عن عدم التغيير الحليب فهو لا يناسب الاطفال وتم نصيحتي من قبل الدكتور ايضا والموظفة في الرعاية تقول( نحن ليس سوبر ماركت) حتى نسال الوزارة لتثبيت نوع من الحليب لكم واسلوبها غير مهذب ابدا . ارجو اتخاذ الاجراءات اللازمة فهذا حق من حقوقي في المساعدة كوني مواطن بحريني. |
تم التواصل مع المراجع من قبل رئيسة مراكز المحافظة الجنوبية السيدة مها مطر وقد وضحت للمراجع الية طلب وصرف الحليب كما اوضحت له انه سيتم قدر المستطاع النظر في توفير نفس النوع من الحليب حيث سيتم رفع الموضوع والعمل على ايجاد حل مناسب .. اما بخصوص المملرضة المعنية بالشكوى فقد تم لفت نظرها كتابيا كما وسيتم اخذ الاجراءات اللازمة . |
MKHHC | Administrative | Complaint | Behavioral | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-07-61259 | 6/6/2023 12:00:00 AM | 7/11/2023 9:33:12 AM | 6/6/2023 12:00:00 AM | ||||||
4664 | علي علوان مطر | 36811829 | مشكورين لا يوجد شكوى |
تم الاتصال ولكن لا يوجد رد |
MJK | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-07-02236 | 6/30/2023 12:00:00 AM | 7/11/2023 10:55:18 AM | 7/11/2023 12:00:00 AM | ||||||||
4665 | منير علوي احمد | لا يوجد | 33499906 | الرجاء اضافه اقامه الزوجات للمواطنين في النظام وطلب وابرازها في حاله الانتهاء فقط الشكوى ابراز اقامه الزوجه باستمرار |
تم التواصل مع المريض واخباره بان لايوجد حاليا هذا الخيار في النظام وسيتم اخذ ملاحظته بعين الاعتبار من اجل تسهيل اجراءات المرضى وتم التاكيد عليه بارفاق عقد الزواج وبطاقته للتاكد من الاعفاء واخباره في حاله تم اعاده اصدار بطاقات الاعفاء سيتم التواصل معه ايضا لعمل بطاقه اعفاء لزوجته. |
HKC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-07-98310 | 5/25/2023 12:00:00 AM | 7/12/2023 1:13:20 PM | 5/28/2023 12:00:00 AM | |||||||
4666 | Yusuf Ahmed | 33315178 | عانت زوجتي من ألم حاد في الظهر وقد زرنا مركز يوسف انجينير الصحي بتاريخ 1 يوليو 2023 في الساعة 3:30 ظهراً، وقد طلبت منها الطبيبة عمل اشعة وبعد الذهاب إلى قسم الأشعة اتضح انه مغلق واخبرونا في التسجيل انهم سيتواجدون في الساعة الخامسة، وعلى اثر ذلك غادرنا وعاودنا الحضور اليوم التالي بتاريخ 2 يوليو 2023 بعد الساعة الخامسة وقد تفاجأنا بوجود رجل فقط لعمل الاشعة، ولا توجد ممرضة سيده لكي تعمل أشعة الظهر لزوجتي، والسؤال هنا هل من المعقول ان نتردد على المركز الصحي لثلاث مرات واكثر لكي نعمل الأشعة وفي كل مره نطلب موعد لمقابلة الطبيب!؟ ومن هو المسؤول عن توزيع المناوبه دون الاكتراث للعادات والتقاليد وخصوصية النساء |
تم التواصل مع المريض من قبل المعنيين في قسم الاشعه وحل الموضوع من خلال الشرح للمريض جميع الملابسات كما ان اوقات عمل القسم موجودة على مدخل القسم |
YAE | Administrative | Complaint | Policy & Procedure | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-07-90909 | 7/5/2023 12:00:00 AM | 7/14/2023 8:25:34 AM | 7/5/2023 12:00:00 AM | |||||||
4667 | Wafa Abdulaaal | 33930322 | السلام عليكم نحن من سكان منطقة مدينة عيسى وملف العائلة الصحي في مركز انجنير الصحي تم حجز موعد للأشعة لوالدتي في مركز صحي بعيد عن منطقتنا وهو مركز مدينة خليفه الصحي في منطقة عسكر ونواجه صعوبة في المواصلات فنرجوا مساعدتنا في تغيير المركز الصحي بحيث يكون قريبا من مدينة عيسى. ولكم منا كل الشكر والتقدير |
تم التواصل مع المراجعة من قبل المعنيين في قسم الاشعه لحل الموضوع بما يناسب |
YAE | Administrative | Enquiry | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-07-84394 | 7/10/2023 12:00:00 AM | 7/14/2023 8:28:08 AM | 7/11/2023 12:00:00 AM | ||||||||
4668 | Ali Hammad | 39555441 | السلام عليكم يعاني مراجعين مركز يوسف انجنير الصحي بمدينة عيسى من اغلاق السيارات لباب الدخول بسبب اصطفاف السيارات اثناء انتظارهم للدخول الى محطة البترول المجاوره له.. نتمنى منكم النظر في هذه المشكله التي تتكرر طوال اليوم وتتسبب في تعطيل دخول سيارات الاسعاف والمرضى ولو بوضع لوحات ارشاديه لتنبيه سائقين المركبات وتخطيط الاسفلت مقابل الباب المربع الاصفر لمنع السيارات من اغلاق المدخل والتوقف قبل البوابه وعدم تسكير البوابه، هذا ولكم جزيل الشكر والسلام عليكم ورحمة الله وبركاته |
تم التواصل مع المراجع و تم شكره على الملاحظة واخباره بأنه سيتم مخاطبة وزارة الاشغال بخصوص الموضوع لمناقشة المشكلة في اللجنة المشتركة لإيجاد حل مناسب لها |
YAE | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-07-31247 | 7/11/2023 12:00:00 AM | 7/14/2023 8:33:11 AM | 7/12/2023 12:00:00 AM | |||||||
4669 | حسين الحايكي | 39622454 | نرجو اعادة دواء املو ( الاحمر) بنوعه القديم بدلا من الجديد لاصحاب الامراض المزمنة شاكرين تفهمكم وتعاونكم |
تم التواصل مع المراجع وتوضيح الية صرف الادوية بانواعها من المصدر الى الصيدلية |
SSC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 23-07-92838 | 7/13/2023 12:00:00 AM | 7/16/2023 9:04:26 AM | 7/16/2023 12:00:00 AM | ||||||||
4670 | عبدالحميد احمد | 33515567 | لسلام عليكم ورحمة الله وبركاته الموضوع تم إسعاف ابني الي مركز بنك البحرين والكويت الحد حيث كان يعاني من صخونه مرتفعه وضيف فالتنفس وتم الرفض من قبل استقبال المركز بحجة عدم وجود البطاقه السكانيه مع العلم بأن بطاقه لازالت قيد الإجراء وتم أعطاهم بطاقة صحتي و شهاده ميلاد الطفل وتم الرفض مع العلم بأني مواطن وموضف حكومي. |
مساء الخيرتم الاتصال بالعميل و افاد كما هو مذكور في الشكوى بان موظفة قسم السجلات الصحية لم تسجل ابنه لان لم يكن لدية البطاقة الشخصية و لم توجه الى قسم المعالجة للتصنيف تم تنبيه الموظفة بعدم تكرار الامر ومعاملة المرضى و المراجعين بأسلوب حسن ،و توجيه جميع الموظفين بتوجيه المرضى الذين ليس لديهم بطاقاتهم الشخصية للتصنيف وعدم ارجاع اي مريض من قسم السجلات الصحيةتحياتي
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BKH | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-07-70371 | 7/16/2023 12:00:00 AM | 7/16/2023 2:00:06 PM | 7/16/2023 12:00:00 AM | |||||||
4671 | Sagheer Jalal | 860802728 | 37399945 | sagheer1986.sj@gmail.com | Dear Sir/Madam, Please be informed that we are trying to reach Naim Health center but there are no response from their end, wanted to enquire about an appointment as we received an SMS but the health centers name was not mentioned as attached, the appointment is for one of our employees, so please check and confirm. Regards, Sagheer Jalal |
تم التواصل مع المراجع و اتضح ان المراجع يريد عمل فحص عمل لعامل غير بحريني . و حسب توجيها ادارة الرعاية الصحية الاولية ان فحص العماله الاجانب حاليا متوقف من المراكز الصحية و يتم عمل الفحوصات الطبيه في المستشفيات الخاصه . تواصل المراجع مع مركز النعيم الصحي للاستفسار فقط عن مكان عمل الفحوصات |
ISC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 23-07-26085 | 7/11/2023 12:00:00 AM | 7/17/2023 8:27:26 AM | 7/13/2023 12:00:00 AM | ||||||
4672 | majeda mossa | 700109978 | 33984597 | ghulam_albaloshi@hotmail.com | أتقدم لكم بشكواي حيث انني أعاني بآلام حاده في كتفي وبعد الفحوصات تم تحويلي من قبل الدكتورة إلى قسم العلاج الطبيعي في مركز ابن لحاجتي الماسة للعلاج الطبيعي حيث لا استطيع النوم من شدة الالام وعند توجهي لقسم العلاج الطبيعي لحجز الموعد تم إبلاغي سيتم حجز الموعد تلقائيا من برنامج صحتي وعند التأكد من برنامج صحتي تفاجأت تم تحديد الموعد بتاريخ ٣ أغسطس ٢٠٢٣ حيث انني لم استطيع تحمل الالام لمدة ٣ أشهر لكي انتظر الموعد وأرجو منكم النظر في اسرع وقت والحصول على موعد بأقرب وقت ممكن ولكم جزيل الشكر والتقدير
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تم التواصل مع المراجعه و تم شرح آليه حجز المواعيد لاول مرة و لكن موعيد المتابعه تكون بشكل اسبوعي و اتضح ان المراجعه قد ظنت ان الموعد بعد ثلاث اشهر و ليس الشهر المقبل تم ارسال بعض التمارين للمريض عن طريق واتساب العلاج الطبيعي و شرح طرق اتباعها الى حين الموعن المقرر لها للمتابعه . |
ISC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 23-07-07336 | 7/6/2023 12:00:00 AM | 7/17/2023 8:30:48 AM | 7/9/2023 12:00:00 AM | |||||
4673 | abdulla abdulaziz | 530037718 | 39698888 | a.alradhi@hotmail.com | تحية طيبة إلى القائمين على برنامج تواصل أود التواصل معكم بخصوص حجز موعد لى لمواصلة العلاج الطبيعي بمركز إبن سيناء الصحي لقداخبرني الدكتور بمركز جدحفص الصحي بأنني احتاج الى العلاج الطبيعي. بعد الانتهاء من مراجعة الدكتور بمركز جدحفص الصحي ارشدني الدكتور الي موظف الاستقبال لحجز موعد مع الدكتور المتخصص في العظام في مركز السلمانيه وكذالك موعد للعلاج الطبيعي بمركز إبن سيناء الصحي وبعد حجز وتأكيد الموعد مع دكتور العظام اخبرني الموظف بأن موعد العلاج الطبيعي سوف تتلقى رساله نصيه او رساله إلكترونيه او إتصال من نفس المركز لتحديد الموعد وحتي الان لم اتلقى اى من ذالك اصبحت مابين الاونه والاخرى انظر الي الهاتف لعلي احضى بهذا الموعد ولكن لم يتم اي نوع من الاتصال لتحديد الموعد بعد. لذلك، أرغب في معرفة السبب وراء هذا التأخير ما هو إلا حجز موعد. يعد العلاج المستمر أمرًا حيويًا لصحتي وراحتي النفسية، وأشعر بالقلق بشأن تأخر حجز الموعد. لذلك، أرجو منكم توضيح السبب والتحقق من حالة حجز الموعد الخاص بي. أود أن أشكركم مقدمًا على جهودكم المبذولة لخدمة المواطنين وأتطلع إلى الحصول على استجابة مناسبة لهذا الطلب
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بعد التأكد من نظام المواعيد بمركز ابن سينا الصحي اتضح انه اعطى للمريض موعد بتاريخ 12/6/2023 و تاريخ الموعد هو 23/7/2023 الساعه 7:30 صباحا على المريض التاكد من برنامج صحتي للتاكد من المواعيد المعطى إليه . تم التواصل مع المريض اكثر من مره و لم يتم الرد من قبل المريض بتاريخ 22/6/2023 الساعه 1:50 ظهرا |
ISC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 23-07-40682 | 6/21/2023 12:00:00 AM | 7/17/2023 8:33:00 AM | 6/22/2023 12:00:00 AM | |||||
4674 | NILL | NILL | NILL | قسم العلاج الطبيعي يحتاج الى تعديل و خصوصا دورات المياه عدم اهتمام موظفات قسم العلاج الطبيعي قسم السيدات و قلة مدة اجراء التمرين ( ربع ساعه فقط ) |
ISC | Administrative | Complaint | Service Quality | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 23-07-22464 | 7/16/2023 12:00:00 AM | 7/17/2023 8:36:27 AM | 7/17/2023 12:00:00 AM | |||||||
4675 | MUHAMMED ALI | NILL | NILL | m_ali786@live.com | Thank you so much . its realy fail and effrcient system and particularly doctors listend carefully and gave proper time ,, JAZZAK ALLAH |
Dear Mr. Mohamed,
Thank you so much for your kind words. It means a lot to us to know that we have made a positive impact on your health and well=being. We are committed to providing highest quality care possible to all of our patients, and your feedback motivates us to continue to strive for excellence.
Once again, thank you for taking the time to share your positive experience with us.
Best Regards, |
ISC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 23-07-08300 | 5/25/2023 12:00:00 AM | 7/17/2023 8:43:12 AM | 5/30/2023 12:00:00 AM | ||||||
4676 | RIMSHA | NILL | 39113921 | come for taking an appointment only but they geiving an appointment without saeing to bring the vacceination card .
please be easy tin geiving the next appointment |
Mother of the child was called immediately after receiving the complaint. Explaining to her the importance to show the vaccination card as evidence to ensure safety of our patients, staff and community. by showing the vaccination card, we can confirm that you child has received the necessary doses of vaccine , it is also important for contact tracing purposes. This procedure is important prior to vaccination and further appointments for immunization schedule.
Thank you |
ISC | Administrative | Complaint | Appointments | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 23-07-60333 | 5/25/2023 12:00:00 AM | 7/17/2023 8:49:44 AM | 5/30/2023 12:00:00 AM | ||||||
4677 | ANJARA GOPINATH | NILL | 36980789 | Excellent Service All the staff incloding reception very caring . |
Thank you so much for your kind words. It means a lot to us to know that we have made a positive impact on your health and well=being. We are committed to providing highest quality care possible to all of our patients, and your feedback motivates us to continue to strive for excellence.
Once again, thank you for taking the time to share your positive experience with us. |
ISC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 23-07-99325 | 4/3/2023 12:00:00 AM | 7/17/2023 8:54:32 AM | 4/6/2023 12:00:00 AM | |||||||
4678 | AHMED ALROMAIHI | 820106488 | 36411711 | كذا مرة نزور المركز ولا يوجد موظفين في الاستقبال لتسجيل المرضى والحجة غير معروفة، الان الساعة 7:20 مساء والموظفة لم تاتي علماً بان هذه الموظفة نفسها مب اول مرة تسويها وفي مرة سابقة برفقة ابنتي الساعة الخامسة فجرا والموظفة كان خارج مبنى المركز فسالت عنها عامل التنظيفات فقال هي في الخارج وسوف تاتي ( كانت في السيارة) وفي اعتقادي نائمة |
تم التواصل مع صاحب الشكوى وتم اخباره بان الموظفة التى كانت متواجدة على الكونتر كانت متواجدة في قسم التمريض بسبب ( حصول نزيف لها) وتم استدعاء موظفة اخرى وحضرت على الفور ، وبعد خلو الكونتر من المرضى دخلت للصلاة حيث كان صاحب الشكوى متواجد في هذا الوقت تم توضيح الامر للمراجع وتم شكرنا على التواصل وحل اي مشكلة قائمة |
MKHHC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-07-40072 | 7/13/2023 12:00:00 AM | 7/17/2023 10:29:37 AM | 7/16/2023 12:00:00 AM | ||||||
4679 | سالم هلال سالم | - | 34455686 | التحقيق مع موظفين الاستقبال ولدي شهود وفصل المقصرين لأساتهم الوزارة الصحة والبحرين بشكل عام التحقيق مع المديرالمركز ومحاسبة على التقصير فى الادارةمركز لايوجد بها مسوؤل صاحب القرار , اساءات تعامل مع المريض المراجعين وكذب علييهم تقرير معاملات بالواسطة والمحسوبة ودون النظر الاشخاص التضرين |
السلام عليكم ورحمة الله وبركاته بخصوص الشكوى المقدمة من سالم هلال سالم
تم الإتصال به والحديث معه حول النقاط المذكوره في الأسفل وسوف أدونها بنفس الأرقام لكي توضح الصورة بشكل وافي وواضح
أولا.. بالنسبة للصيدلية بعد الاتصال بالصيدليه تم توضيح الأمر بأنه في حال تسليم الأدوية لا تظهر لهم بأن الوصفة أنتهت ولكن عند صرفها بالشهر التالي تظهر لهم بأن هذه الوصفة أنتهت وعليه مراجعه الطبيب لتجديد الوصفه. والنقطة الثانية للصيدلية في بعض الحالات وليس جميعها حين يكون الوصفه قبل اسبوع تظهر لهم بأن الوصفه لها شهر وحين الإستلام تكون الوصفه منتهية والنقطة الثالثه للصيدلية.. احيانا يتم ابلاغ المريض ولكنه لا يسمع الكلام ويأخذ الأدوية ويذهب .
ثانيا... بالنسبة للسجلات تبين بأن الموظف أبلغ المراجع بأنه سينهي بعض الأعمال الموكله له وسوف يبدأ العمل خلال دقائق وسينادي بالأرقام ولكن يمكن كان هناك سوء فهم بالنسبة للمراجع الذي أعتقد بأن الموظف أبلغه بأه سوف يسجله بعد إنتهاء عمله الموكل له.
ولكن المراجع أصر على إن الموظف ابلغه عكس ذلك ويريد إعتذار بهذا الشأن من الموظف وأبلغته بأن الرساله او الشكوى سوف تصل للإدارة وانا لا يمكنني أن اضغط على الموظف ليعتذر على شي يمكن ان يكون هناك سوء فهم ولم يقبل الا بالإعتذار الشخصي.
ثالثا.. بالنسبة لي فتم إبلاغه الأسبوع الماضي او الشهر الماضي كنت في إجازه رسمية واليوم تم الإستئذان لوجود معاملة رسمية في أحدى الوزارات وكان يتوجب علي الحضور لتتم المعاملة وتم أخذ الأذن من المسئول المباشر وعدت الى العمل فور إنتهاء ذلك وتم الإتصال بالمراجع والحديث معه بسبب الشكوى.
رابعا... تم إبلاغه بأن المركز يستقبل جميع القاطنين بالمنطقة ونخدمهم بالشكل اللائق والمحترم الذي يمنحهم الخدمة المميزه والتعامل الراقي ولا تأخذ فقط موقف عابر على إنه عدم إهتمام والمركز يشيد به الجميع بالرقي وإحترام الجميع والتعامل المميز للجميع |
SKC | Administrative | Complaint | Service Quality | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 23-07-24053 | 7/5/2023 12:00:00 AM | 7/18/2023 3:07:52 PM | 7/18/2023 12:00:00 AM | ||||||
4680 | لم يذكر | 32214992 | شكوى على حارس الأمن بسبب رفع صوته ورفع يده وعدم التفهم ومعاملة المراجعين بكل شدة وصرامة |
قام القائم بأعمال الإداري بمحاولة الأتصال بالمريض ولم يتلقى الرد على الهاتف المذكور في بطاقة الشكاوىوقد تمت مخاطبة الحارس وتنبيه إلى ضرورة التعامل الحسن مع المرضى والمترددين حيث أنه نفى حدوث ما هو مذكور ببطاقة الشكاوى. |
BCC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-07-87212 | 7/5/2023 12:00:00 AM | 7/20/2023 8:11:55 AM | 7/6/2023 12:00:00 AM | |||||||
4681 | اليازي محمد رمضان | 070111626 | 33332842 | عدم توفير حفاظات المعاقين |
تم التواصل مع والدة المريضة وإبلاغها بأستلام المتوفر من المواد المطلوبة من مركز البديع الصحي وقد قامت بأستلامها وشكرت قسم الرعاية على أهتمامهم وتواصلهم معها . |
BCC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-07-99974 | 7/13/2023 12:00:00 AM | 7/20/2023 8:17:05 AM | 7/16/2023 12:00:00 AM | ||||||
4682 | أنيسة الكندي | 39532695 | لى من يهمه الامر اقدم شكوى ضد مركز البحرين والكويت في الحد قسم عيادة الاسنان عدم وجود نظام وترتيب للمواعيد للمرضىا عدم تحديد الوقت للمواعيد الصباحيه والمسائيه عدم وضوح من يتحمل مسؤلية توزيع الارقام على المرضى لدخول عيادة الاسنان عدم وضع نشره توضيحيه للمواعيد الكذب على المرضى في الوقت الذي سيتم توزيع ارقام دخول المرضى مع العلم تمت زيارتي لعيادات الاسنان في مستشفى المحرق الشمالي ومستشفى الدير الصحي ومستشفى سلمان الصحي من احسن المستشفيات الحكوميه في النظام والترتيب والالتزام بمواعيد المرضى عكس مستشفى الحد المهمل الذي لا يرعي حالت المرضى |
السلام عليكم السلام عليكم تم الاتصال بالعميلة وافادت بانها حضرت للمركز لتسجيل موعد اسنان الساعة 06:30 صباحا ولم يكن هناك مواعيد متاحه للفترة للصباحية حيث ابلغها حارس الامن بأن المرضى من 05:30 صباحا ترددوا للمركز لحجز دورهم لمواعيد الاسنان وعندما حضرت في الفترة المسائية انتظرت من الساعة 13:00 حتى 14:00 للأخذ رقم للتسجيل للأسنان وثم غادرت بدون تسجل، تم ابلاغ العميلة بأن مواعيد الفترة الصباحية يجب ان توزع الارقام في تمام الساعة 06:45 وتعطي الأرقام حسب اسبقية حضور المرضى للمركز وتسجل من قبل قسم السجلات في الساعة 07:00 ويكون اول موعد على قائمة الطبيب الساعة 07:15 اما المواعيد للفترة المسائية تزو الارقام الساعة 14:00 وتسجل المواعيد من قبل قسم السجلات الساعة 14:30 ويكون اول موعد على قائمة الطبيب الساعة 14:40 وكذلك يمكن حجز موعد اسنان بشكل مسبق عن طريق مركز الاتصال 8007000 وتم ابلاغها كذلك بان سوف يتم التأكيد على حراس الامن وقسم السجلات بالالتزام بهذه الالية وسوف نضع لوحه ارشادية بأوقات عمل عيادات الاسنان ووقت التسجيل للأيام العطل والاجازات حتى تكون الالية موضحه للمترددين تحياتي |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-07-33160 | 7/20/2023 12:00:00 AM | 7/20/2023 11:20:56 AM | 7/20/2023 12:00:00 AM | |||||||
4683 | محمد محمد السيد | 00000 | 33775705 | melssaid@gmail.com | السلام عليكم ورحمة الله وبركاته أتوجه بالشكر والامتنان للطبيبة د.انعام المتروك على جهدها واسلوبها الراقي واهتمامها . وتفضلوا بقبول فائق الاحترام والتقدير |
تم الاتصال بالمريض وشكره |
NAC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10864 | 10864 | 23-07-50096 | 7/20/2023 12:00:00 AM | 7/20/2023 11:42:08 AM | 7/20/2023 12:00:00 AM | ||||||
4684 | mohammed almehza | 33339663 | جئت الى مركز انجنير الصحي في الساعة ١٦٠٠ واعطوني موعد لأبني الذي يتألم كثيرا من اذنه في الساعة ١٧٠٠ عند الدكتورة أنيسة غرفة رقم ٨ وانتظرت الى الساعة ١٧٤٠ ولم تحضر الدكتورة الى غرفتها وجميع المرضى ينتظرون وبعدها وبعد التواصل مع الاستقبال قاموا بتحويلنا الى دكتورة اخرى هذا الشيء غير صحيح وخصوصا في التعامل مع المرضى |
تم التواصل مع صاحب الشكوى من قبل رئيسة الاطباء والشرح له ان الطبيبة تعرضت الى ظرف طارئ وقد تم مخاطبة السجلات بسرعه لتسجيل المرضى على اطباء اخرين في حالة حدوث اي ظرف طارئ وقد تفهم الوضع |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-07-39429 | 7/16/2023 12:00:00 AM | 7/20/2023 12:56:24 PM | 7/17/2023 12:00:00 AM | |||||||
4685 | امل فارس | 33123302 | اقترح الاهتمام بكبار السن من حيث توفير العلاج الخارجي لهم رعاية منزلية وشكر خاص للممرض محمد جوهر لرعاية الوالدة برحابة صدر حيث تحسنت حالتها على يده من بعد عناء دام سنسن . ولدى شكوى عن ممرضين قامو بعلاج والدتي اثناء غياب الممرض محمد جوهر عن العمل حيث تعاملو مع الوالده بجدية مما تسبب في تدهور حالتها بعد تحسنها ورجوع الالتهاب في رجلها مرة اخرى . اتمنى تدريبهم بشكل افضل بكيفية التعامل مع المسنين |
تم التواصل مع صاحبة الشكوى والمقترح والشكر وتم سماع التفاصيل بما يتعلق باسلوب الممرضتين وسيتم التنبيه وبما يتعلق بالمقترح تم اخبارها بوجود زيارات منزليه ووحدات متنقله وطريقة الاستفادة من الخدمه وتم شكرها نيابة عن الممرض محمد جوهر وايصال شكرها للممرض |
YAE | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-07-22054 | 7/11/2023 12:00:00 AM | 7/20/2023 1:09:40 PM | 7/18/2023 12:00:00 AM | |||||||
4686 | Habib Arab | 760603782 | 39219339 | بعد اخذ موعد الدخول للدكتور وانتظار الدور للدخول للدكتور. صوت الدكتور لمناداة المرض ضعيف جدا لا يكاد يسمع. مما قد يسبب اشكالية فوات الدور الدخول للدكتور. الرجاء حل هذه المشكلة |
تم التواصل مع صاحب الشكوى وشكره على تواصله الفعال، وتم اعلامه انه سوف يتم التواصل مع المختصين لمعاينة المشكلة ، كما تم التوضيح له ان قاعت السجلات هي القاعة المخصصة للانتظار. |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-07-89957 | 7/23/2023 12:00:00 AM | 7/23/2023 1:06:03 PM | 7/23/2023 12:00:00 AM | ||||||
4687 | Mohammed Eid | 990707016 | 32105666 | mohammedeid3322@gmail.com |
مركز محمد جاسم كانو الصحي مدينة حمد دوار 18 انا من منطقة مدينة حمد دوار 4 المركز الصحي دوار 3 يصك ساعه 6 ونتحول على دوار 18
ودايما اذا اروح دوار 18 مايدخلوني يتعذرون ان حالتك مب حرجة ومابندخلك على الدكتور وانطر المركز الصحي تبعكم يفتح الصبح وللعلم المركز
مافيه مرضى اصلا ليش مايدخلوني عالدكتور نفس الوقت هل ذي الشي يكون تقصير من وزارة الصحة او من الموظفين نفسهم مايبون يشتغلون اللي
فالمركز الصحي دوار 18 انه سنوات اذا امرض فالليل اروح دوار 18 ودايما مايدخلوني عالدكتور واضطر اروح مستشفى خاص فالليل المستشفيات
الحكومية صارت ماتندش اصلا من تعامل خايس مع المرضى وامور ثانيه دايما اقول حق نفسي وحق اللي اعرفهم اروح بفلوسي مستشفى خاص ادفع
مبلغ ولا انذل من مستشفى حكومي لا استقبال ولا دكتور ولا صيدليه عدله
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تم التواصل مع المريض والتاكد من وقت زيارته للمركز في تمام الساعه 3 فجرا من تاريخ 23/7/2023 وان اقرب موعد متوفر في ذلك الحين في تمام الساعة 7:30 صباحا وتم توجيه المريض لقسم الطوارىء بعد اخبار الموظف بان حالته طارئه ولكن تم تصنيف الحاله على انها حاله اعتيادية من قبل التمريض وتم توجيهه الى المركز الصحي التابع له لزيارتة في الصباح ، تم التوضيح للمريض باننا في طور التطوير وزياده عدد الاطباء لاستقبال عدد اكبر من المرضى وان الاجراء المتبع معه هو الاجراء الصحيح والمعتمد في مراكز الرعايه الصحية الاوليه.
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MJK | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-07-05293 | 7/23/2023 12:00:00 AM | 7/24/2023 7:01:30 AM | 7/23/2023 12:00:00 AM | |||||
4688 | zahraa alfardan | 981000088 | 39892974 | alfardanzahraa@gmail.com |
حمامات مركز محمد جاسم كانو الصحي دوار ١٧ عبارة عن مصدر للجراثيم ومرتع للقذارة .. اتعجب ان يكون مركز صحي مزود للرعاية الصحية بهذا الشكل في كل زيارة ادخل الحمام انصدم بشكله واضطر اعود للمنزل لكن هذه المرة اضطريت لدخوله وانصدمت الفضلات على الارض وعلى الشطاف .. لا يوجد محارم ورقية.. باب مكسور.. حمام متسخ لا يوجد صابون كفاية !!! وهذه ليست المرة الاولى |
تم التواصل مع صاحبة الشكوى وشكرها على التواصل الفعال، وتم توضيح التالي لها، انه بخصوص قدم الابواب ان هناكل طلبات لصيانة شاملة لدورات المياه، وفيما يخص النظافة العامة فتم اخبارها انه سيتم توجيه المنظفين ولفت نظرهم لكي يتم الاهتمام بشكل اكثر في المرحلة القادمة. |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-07-72372 | 7/23/2023 12:00:00 AM | 7/24/2023 10:43:36 AM | 7/24/2023 12:00:00 AM | |||||
4689 | Fatima Abdulqader | 39920482 | السلام عليكم امس وديت بنتي حرارتها مرتفعة ماتنزل و اسهال الله يعزكم، وديتها مركز بنك البحرين والكويت الصحي في منطقة الحد الساعة ٣ ونصف مساءً ، و دخلوني على دكتورة غرفة ٦ كون حالتها غير طارئة لان الحرارة انخفضت وقت التشخيص كنت ماعطتها بندول. الدكتورة مافحصت اذنها ولا بلاعيمها و بس اكتفت بطلب فحص السكر (وبنتي مارجعت ابد والاسهال كان مره بس) و تمت تكرر ان فحص السكر عشان الترجع واهي مارجعت! ، الدكتورة ماكانت مركزة بكلامي ولا فحصت الا بطنها و قالت بسوي تحويل لمستشفى الملك حمد اذا عندها الم وديها يجيكون الدودة الزايدة. ماعطتني بندول ولا شي! مجرد وصفت لي دوا غازات اخذه من برا ومحلول تعويضي. رجعت البيت والحرارة رجعت ارتفعت و مانزلت الا بعد مارحت مستشفى خاص عطوني مضاد لان طلع فيها التهاب فالبلاعيم! بغيت اشتكي على الدكتورة لان ماجيكت بلاعيمها ولا اذونها وهذي اول مره اجوف دكتور مايفحص و على طول بس تبي تطرشني طوارئ على الم مغص شخصته انه دودة زائدة. وقت الزيارة: ٣.٣٠م / ٢٠ يوليو ٢٠٢٣ / دكتورة في غرفة ٦ في مركز الحد الصحي. ماعرف اسمها للاسف. اسم المريضة: مريم خالد محمد |
تم التواصل مع مقدمة الشكوى و توضيح ملاباسات معاينة الطفلة و ظروف الفحص و ذلك بعد التواصل مع الطبيبة المعنيةوكذلك تم تنبيه الطبيبة بضرورة الفحص الشامل للمريض و الاستعانة بطبيب اخر اذا استدعى الامر للوصول للتشخيص الفعلي كما تم توضيح الامر لمقدمة الشكوى و تفهمها و شكرها لتقديم ملاحظتها |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-07-90187 | 7/24/2023 12:00:00 AM | 8/23/2023 8:06:38 AM | 7/24/2023 12:00:00 AM | |||||||
4690 | Hussain Alsadeh | 39143070 | لسلام عليكم ، الشكوى بخصوص مركز بنك البحرين والكويت الصحيا بالحد. نحتاج للتشديد على لبس الملابس المحتشمة لزوار المركز (غير الطوارئ). بحيث يمنع الذين يلبسون الشورت القصير والنساء الاجنبيات اللواتي يلبسن الملابس الفاضحة. لم أتمكن من التصوير لكن كانت زيارتي بتاريخ ٢٣ يوليو ٢٠٢٣ صباحا. فيجب وضع اعلانات تمنع دخول هؤلاء للمركز ومنعهم من قبل الحراس |
السلام عليكمتم التواصل مع العميل وتم ابلاغة بان لايوجد قانون ينص على منع دخول المترددين الغير محتمشين للمركز ولكن سوف يتم تحويل الموضوع للجهات المعنية للنظر فيهتحياتي |
BKH | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-07-44342 | 7/24/2023 12:00:00 AM | 7/24/2023 1:57:20 PM | 7/24/2023 12:00:00 AM | |||||||
4691 | Hasan AlNawakhdha | 750104597 | 39881005 | Hasanalsamahiji@yahoo.com | السلام عليكم نفيدكم علماً بان رقم الاتصال 17460888 لمركز المحرق الصحي الشمالي مقطوع ارجو التكرم بايجاد و توفير وسيلة اتصال او رقم جديد وتحديث بياناته لدى مركز الاتصال وشكرا |
تم التواصل مع العميل وابلغني بأنه حاول الاتصال لمدة 3 ساعات الاتصال مقطوع ثم حضر للمركز واخذ الخدمة المطلوبة وبعد ان خرج من المركز اتصل بالمركز الصحي وكان الهاتف قد رجع للعمل. تم التواصل الآن مع قسم الصيانة والتأكد من عمل هاتف المركز الصحي. |
MHC | Administrative | Complaint | Facilities and Services | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-07-39458 | 7/20/2023 12:00:00 AM | 7/25/2023 12:55:59 PM | 7/20/2023 12:00:00 AM | |||||
4692 | محمد صالح | 36137090 | السلام عليكم ذهبت اليوم الساعه 5 فجرا لمركز الحد الصحى حيث كان يعانى طفلى (يبلغ من العمر سنتين )من ترجيع شديد وحيث انى صيدلى توجهت للاستقبال وسالت الموظف هل توجد حقن للترجيع اخبرنى بانه يوجد..ثم توجهت للتمريض وكررت السؤال واكدت عليا بانه يوجد حقن ترجيع للاطفال..واخبرتنى بانه لازم ادفع 7 دينار الاول للكشف ...بعد الدفع دخلت للطبيبه واخبرتنى بانه لا توجد حقن للترجيع للاطفال..توجه للسليمانيه..كيف اتوجه وانا لا املك سيارة ونزلت مسرعا انا بطلب بمحاسبة المتواجدين فى المركز لعدم المهنيه وعد تحرى الصدق وعدم المهنيه ايضا ثانيا اطالب باسترداد المبلغ اللى تم دفعه لانى دفعت مبلغ ولم احصل على خدمه شكرا لسعه صدركم |
مساء الخير |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-08-27412 | 8/1/2023 12:00:00 AM | 8/1/2023 2:23:23 PM | 8/1/2023 12:00:00 AM | |||||||
4693 | غبدالكريم يوسف أحمد | 37000379 | إصلاح جهاز الكوفي |
بعد التواصل على الرقم الموجود اخبرنا انه خطأ وانه لم يقدم شكوى |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-08-69583 | 7/28/2023 12:00:00 AM | 8/2/2023 6:59:13 AM | 8/1/2023 12:00:00 AM | |||||||
4694 | زينب حاجي | 33975493 | بالنسب لمرضى الاسنان خصوصا الفترة الصباحية اتمنى ان يكون هناك حل حيث ان المريض ياتي من الصبح ليأخذ رقما لتسجيل موعد له عند يتفاجأ ان الارقام والرقم سيحصل عليه عند الساعة الساعة 7. الشكوى بخصوص عدم السماح لمريض الاسنان باخذ رقم اول ما يوصل الى المستشفى ينتظر وغيره ينتظرون الى ان تصبح الساعة السابعة حيث تصبح اشكالية بين المرضى الذين حضروا مبكرا وين الذين جاءو على الساعة 7 صباحا. |
تم الاتصال بصاحبة الشكوى وشكرها على تواصلها الفعال، وتم شرح الطريقة المتبعة لحجز مواعيد الأسنان في المركز مع إمكانية حجز موعد مسبق بواسطة مركز الاتصال |
MJK | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-08-99376 | 7/17/2023 12:00:00 AM | 8/2/2023 7:16:19 AM | 8/1/2023 12:00:00 AM | |||||||
4695 | سيد نادر قاهري | 33320603 | أقترح على إدارة المركز أن توافق على إستقبال مرضى الأمراض المزمنة لأخذ علاجهم في الفترة الحرجة للمريض على سبيل المثال: عندما يغلق المركز الصحي الذي يغطي عنوانه |
تم التزاصل مع المراجع وشكره على المقترح، كما تم اخباره ان المركز يستقبل كل المراجعين في حال اغلاق مراكزهم |
MJK | Administrative | Suggestion | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-08-81112 | 7/29/2023 12:00:00 AM | 8/2/2023 12:07:14 PM | 8/2/2023 12:00:00 AM | ||||||||
4696 | نورة غريب العجمي | +96555882274 | تقديم شكوى على ممرضة بتقديم مرضى اخر بين تعطيل العلاج لد في الطوارئ بأسلوب همجي الساعة 10:30 يوم الاثنين |
الرقم دولي |
MJK | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-08-71024 | 7/24/2023 12:00:00 AM | 8/6/2023 7:35:02 AM | 8/6/2023 12:00:00 AM | |||||||
4697 | حوراء علي | 36266621 | تأخير الدكتور في ادخال المريض |
حيث تم التواصل 4 مرات لكن الرقم المذكور في الشكوى لايعمل |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-08-90895 | 7/31/2023 12:00:00 AM | 8/9/2023 10:36:09 AM | 8/9/2023 12:00:00 AM | |||||||
4698 | علي الشيخ | 36330366 | في يوم السبت الموافق 29 / 7 / 2023 ، غرفة 3 لا تجيد المعاملة مع المرضى من حيث الوقت والكلام
مصرية الجنسية |
لقد تم التواصل مع الشكوى رقم 1 باسم المراجع علي الشيخ صاحب رقم تلفون 36330366 حيث تم مناقشة موضوع الشكوى وتم الشرح بأن هناك 3 اطباء مناوبين في الفترة التي حضر فيها المريض وسوف يتم التواصل مع الطبيبه بخصوص مهارات التواصل |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-08-81906 | 7/29/2023 12:00:00 AM | 8/9/2023 10:35:32 AM | 8/9/2023 12:00:00 AM | |||||||
4699 | سيد نادر قاهري | 830109358 | 33320603 | s.nader.q83@gmail.com | .السيدة/ د. مها الملا - مديرة (م.م.ج.ك.ص) المحترمه . تحية طيبة وبعد ،،، . أشكركم على جودة الخدمة وأقدر لكم ذلك لاسيما ونحن في أيام نحيي بها شعائر الله ، وجميع الطواقم تقوم على خدمة الأفراد من المجتمع ، أكن لكم جزيل الامتنان لقيامكم على تقديم الخدمات الصحية في (مركز محمد جاسم كانو الصحي) في مثل هذه الأيام. |
MJK | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10899 | 10899 | 23-08-74242 | 7/29/2023 12:00:00 AM | 8/2/2023 12:10:04 PM | 8/1/2023 12:00:00 AM | |||||||
4700 | Eman Radhi | 39994662 | Pharmacy described wrong medication for my mother this is second time happening to my mother I need urgent action or I will seek other way as all evidence with me |
تم التواصل مع بنت المريضه من قبل المعنيين في قسم الصيدلية و بعد التاكد من اي صحه تبيتن ان الموظفة التي صرفت الدواء كانت تغطيه من مركز اخر تم التواصل مع مسؤولة الموظفه من اجل تنبيه الموظفه لهذا الموضوع و التاكيد عليها بعمل تدقيق قبل صرف الوصفه كما تم الاعتذار من المريضه و الدواء تم استبداله في نفس يوم الصرف |
YAE | Administrative | Complaint | Service Quality | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-08-08801 | 7/24/2023 12:00:00 AM | 8/2/2023 1:25:47 PM | 8/2/2023 12:00:00 AM | |||||||
4701 | حسن علي احمد | 33034501 | دورات المياة تحتاج الى اهتمام اكثر من ناحية التنظيف |
تم التواصل مع العميل والاستماع الى ملاحظاته وشكره عليها وتم التنويه على عمال النظافة |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-08-55875 | 7/29/2023 12:00:00 AM | 8/2/2023 1:28:46 PM | 8/2/2023 12:00:00 AM | |||||||
4702 | SAYED REDHA ADNAN | 39998884 | ارفع شكوى لم يهم الامر في وزارة الصحة قسم شؤؤن الموظفين. |
تم التواصل مع المريض والاستماع الى شكوته بخصوص ماحدث وتم التحدث ايضا مع الكاتبة لفهم الموضوع من جانبها وقالت الكاتبة انها لم تكن على علم بالضبط متى يبدأ تسجيل الاسنان في الفترة المسائية بعد اخر تحديث في آلية التسجيل لانها غالبا تعمل في النوبة الليلية ولذلك قامت بتسجيل مريضة عند الساعه 13:47 فأخبروها الكاتبات الاتي معها انه ممنوع التسجيل في هذا الوقت فحضر المراجع صاحب الشكوى للتسجيل فأخبرته ان ينتظر الى الساعه الثانية وعندما تم تسجيله واكتشف بوجود موعد قبله اعترض على ذلك وحدث ما ادى الى الجدال بينهم والصراخ. وقد تم التنويه على الكاتبة بخطأها في التسجيل وكذلك في طريقة التعامل مع المراجع . و كذلك تم اخبار المراجع بأنه تم تنبية الموظفة شفهيا وسوف يتم رفع شكوته ايضا الى اداري المنطقة الصحية للنظر فيها واتخاذ ما يلزم وتم الاعتذار للمراجع عن سوء المعاملة التي تعرض لها |
YAE | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-08-32090 | 7/24/2023 12:00:00 AM | 8/2/2023 1:35:07 PM | 7/24/2023 12:00:00 AM | |||||||
4703 | مريم شعبان | 39949300 | تم تحويل خادمتي الي تم استقدامها حديثًا من الفلبين من مستشفى السلمانية بعد إجراء عملية في قدمها إلى المركز الصحي التابع لنا ( يوسف انجنير) لإجراءات التضميد اليومية للجرح الموجود في القدم و الذي يتطلب إدخال فتيلة في الجرح المفتوح و لا يوجد هذا النوع من التضميد إلا في المراكز الصحية و المستشفيات التي تجري عمليات جراحية… و على الرغم من أنه تم اخباري من قبل قسم الرعاية اليومية في السلمانية بأن هذا التحويل لا يتطلب إدخال المريض على دكتور المركز و إنما التوجه فقط لقسم التمريض فالمركز لتبديل الضماد يومياً إلا أن المركز يرفض استقبالها بدون دفع رسوم يومية قيمتها ٧ دينار لتبديل الجرح مع وجود ورقة التحويل لدي كإثبات. فما هي الإجراءات اللازم في هذه الحالة ؟ |
تم التواصل مع العميلة وتم الشرح لها ان نظام علاج الافراد الغير معفيين في المراكز الصحيه يتظمن الاستشارة فقط واما خدمة التمريض تتضمن الحلات الطارئة فقط لحين تحويلها الى الرعاية الثانوية وقد تفهمت المراجعه ذلك |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-08-12784 | 7/25/2023 12:00:00 AM | 8/2/2023 1:38:22 PM | 7/25/2023 12:00:00 AM | ||||||||
4704 | Shaikha Abdulkarim | 33456978 | السلام عليكم اني مسجله على مركز يوسف انجنير واخترنا في برنامج اختر طيبيك دكتوره خلود بس تالي الدكتوره طلعت مو المركز وخلونا دكتوره غير اسمها امينه البلوشي من غير الرجوع والسوال ان كنا نريد دكتوره معينه وخصوصا انه البرنامج اكون الدكتور معاك طول فتره العلاج كل مره تروح المركز ولازم الشخص امو هو مختار الدكتور ومرتاخ ليه ونحن نريد تغير الدكتوره .. هل ممكن وشلون اكون الاجراء وشكرا |
تم التواصل مع العميلة وتم افادتها بسبب تغيير طبيب العائلة وهو ان الطبيبة قد تم نقلها الى مركز صحي اخر كم تم شرح لها الالية المتبعه لتغيير طبيب العائله |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-08-82630 | 7/26/2023 12:00:00 AM | 8/2/2023 1:41:17 PM | 7/26/2023 12:00:00 AM | ||||||||
4705 | Jameela Mohammed | 32006678 | السلام عليكم ، في مستشفى يوسف انجنير الذي في مدينه عيسى كان هناك دكتوره نفسيه ولكن الدكتوره تقاعدت والى الان مضى شهور ولكن لم يحضرو اي دكتور نفسي بديل ارجو منكم تلبيه الحل ووضع دكتور نفسي في مستشفى يوسف انجنير |
تم التواصل مع المراجعه من قبل رئيس مجلس الادارة وتم التوضيح لها ان الطبيبة النفسية التي تقاعدت تتبع لمستشفى الطب النفسي. و الخدمة ليست من صميم عمل المركز الصحي بل كان يتم توفير الخدمه من قبلهم في فترة من الفترات. وبإمكانها الان متابعة العلاج في مستشفى الطب النفسي. وتفهمت المراجعه للموضوع |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-08-49423 | 8/2/2023 12:00:00 AM | 8/2/2023 1:43:59 PM | 8/2/2023 12:00:00 AM | |||||||
4706 | OSAMA YOUSIF | 760304017 | 39463136 | مركز مدينة خليفة ا تعجز تتصل لهم على التليفون ولا احد يجاوب وهذي مو اول مرة والمركز بعيد وانا في الشغل واباودي ولدي حص المدرسو واعيز اتصل لازم اروح عندهم والوضع تعبان بالمركز من ناحية الاتصالات. |
تم التواصل مع صاحب الشكوى وتبين انه قام بالاتصال بمركز الاتصال الوطني 80007000 وليس الاتصال بالمركز الصحي وتم اعطائة رقم هاتف المركز ليتسنى له الاتصال باي وقت شاء وتم اخذ موعد لابنه من قسم رعاية الامومة والطفولة. |
MKHHC | Administrative | Complaint | Service Quality | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-08-75322 | 7/20/2023 12:00:00 AM | 8/3/2023 7:56:11 AM | 7/26/2023 12:00:00 AM | ||||||
4707 | AZZAL KHALAF | 790511509 | 33203292 | راجعت مركز مدينة خليفة الصحي قسم الاسنان لابني خالد عذال لوجود تسوس في الضرس يتطلب علاج راجعت المركز لثلاث مرات في اوقات سابقة اخرها يوم الثلاثاءتاريخ 1 اغسطس لنفس المشكلة وتمتنع الطبيبة الموجودة في العيادة رقم 2 عن علاجه لاسباب مختلفة احدى المرات قالت انه يوجد جير باسنانة ولا يمكن عمل حشوة وبعد تنظيف الجير اخذته مرة اخرى لنفس الطبيبة في موعد اخر وامتنعت عن علاجة بحجة وجود بلاك على الاسنان واستفساري يتعلق بطب الاسنان هل يحق للطبيبة الامتناع عن العلاج في حالة وجود جير او بلاك على الاسنان ام انه مجرد اعذار لعد رغبتها بعلاج ابني لاسباب اخرى وهل يحق لي رفع شكوى رسمية بالطبيبة لاامتناعها عن معالجته. |
تم التواصل مع صاحب الاستفسار مع منسقة المنطقة دكتورة ندى مبارك وتم شرح كلام الدكتورة ابرار واوصته بمتابعة ابنه في المنزل في موضوع تفريش الاسنان وتم اخذ موعد له للمتابعة. |
MKHHC | Administrative | Enquiry | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-08-69452 | 8/2/2023 12:00:00 AM | 8/3/2023 8:06:31 AM | 8/2/2023 12:00:00 AM | |||||||
4708 | مفتاح جمعة الدوسري | -- | 39697959 | rain905@hotmail.com | يتميز مركز الزلاق الصحي بطاقم متميز ورائع في مستوى تقديم الخدمات نحن فخورين بكم اطباء و ممرضين و موظفين |
تم اتصال بالمريض و شكر على هذه المبادرة وان طاقم مركز الزلاق الصحي يتطلع دائما بتقديم افضل الخدمات وبأفضل جوده و المركز يهتم برضى المرضى في المرتبة الاولى ويتم رفع رسالة شكر الى جميع روؤسا الاقسام |
ZHC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 23-08-88344 | 8/3/2023 12:00:00 AM | 8/3/2023 11:35:19 AM | 8/3/2023 12:00:00 AM | ||||||
4709 | Zainab Ahmed | 001203240 | 32343573 | Zainabalbeladi.14@gmail.com | أود أن اقدم بلاغ بخصوص مسؤولة الأطباء د. ديقين لمعي في مركز كانو دوار .17 التمست منها سوء المعاملة و التشخيص. أخبرتها إنني في فتره اختبارات و احتاج الى علاج سریع و رفضت معالجتي بالابر او السيلان بل طلبت مني ان اعمل فحص كورونا فحص الكورونا كان سلبي و لم يكن لدي اعراض الكورونا مهما كان الطبيب عارف بعمله فالمريض عارف بحالته الصحية أيضاً. للعلم لقد حولت الى طبيبة أخرى و ل الله الحمد والمنه اصبحت أفضل بكثير |
تم التواصل مع المريضة و مناقشة موضوع الشكوى حيث أبدت استيائها من معاملة الطبيبة المذكورة وسيتم توجيه الطبيبة لضرورة تحسين مهارة التواصل مع المرضى |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-08-50130 | 8/6/2023 12:00:00 AM | 8/7/2023 7:40:12 AM | 8/6/2023 12:00:00 AM | |||||
4710 | Waleed Khan | 971004072 | 33087598 | Waleedsajid11.ws@gmail.com | Dear representative, I changed my wife address and I booked her appointment physically in my Health centre(Arad) first time but still online(Sehati App) it shows her previous Health Centre(Riffa) |
تم الاتصال بالعميل واخباره بأنه المشكله متعلقه بتحديث البيانات وكون زوجته تعمل في السلك العسكري يتطلب حضورها شخصيا لوضع البطاقه الشخصية في القارىء لتحديث البياانات |
NAC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-08-90690 | 8/7/2023 12:00:00 AM | 8/7/2023 8:52:09 AM | 8/7/2023 12:00:00 AM | ||||||
4711 | Naseema Mohammad | 37778850 | Yousuf AbdulRahman Engineer Health Centre Is near my house.However we are getting treatment in Isa Town Health Centre.Me and my son have chronic disease I have another 8 year old boy.With no car nor transport.Please advice how can I change my Health Centre to Yousif AbdulRahman Engineer Health Centre? Our Block number is 721 we live in Jid Ali. Thank you |
تم التواصل مع المراجعه واخبارها بالاجراء المتبع لطلب تغيير المركز الصحي للعلاج |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-08-56923 | 8/3/2023 12:00:00 AM | 8/7/2023 10:37:30 AM | 8/3/2023 12:00:00 AM | ||||||||
4712 | Husain Matar | 37181303 | السلام عليكم انا احد مرضى السكر الذين يتلقون العلاج تحت سقف وزارة الصحة و من المستفيدين من خدمات الدولة لتقديم العلاجات للمرضى ، لدي شكوى عني وعن كافة مرضى السكري ، وزارة الصحة لا تقوم بتوفير الابر الذي يحتاجونها مرضى السكري بسبب نوع المنتج المقدم لمستخدمي ابر الانسولين ، الحجم الذي يتوفر لدى صيدليات المراكز الصحية غير مناسب للاستخدام ، يعرض المريض لمشاكل صحية " الحجم الذي يتوفر ٤mm وذالك يسبب للمريض انتفاخ تحت الجلد وتكتلات ، وفي حينها المريض لا يستفيد من الانسولين لانه لايوصل للدم ، سابقا كانت الوزارة توفر حجمين ٦ و ٨ ملي ، في حين ال ٨ ملي تسبب الم للمرضى عند استخدام ابر الانسولين ، وحجم ال ٦ ملي هو الافضل من كل النواحي ، لا يسبب الم و لا يسبب تكتلات و انتفاخات و يستفيد المريض منه استفاده كامله ، يرجى اخذ الاجرائات الازمة لتغيير هذا المنتج ، في حين انني لم استفد من الدعم الحكومي في هذه النقطه منذ سنتين تقريباً ، في كل مره ارجع علبة الابر للصيدلاني بسبب المشاكل الصحية التي تحصل لي ، واذهب لشراء الابر من الخارج ،تم ارفاق صورة لعلبة الابر ، شكرا لجهودكم |
تم التواصل مع العميل من قبل المعنيين في قسم الصيدلية وتم الايضاح له ان صيدلية المركز الصحي توفر ما يتم تزويدها به من قسم المخازن وقد طلب المراجع بتحويل الشكوى الى المعنيين في المخازن |
YAE | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-08-99235 | 8/5/2023 12:00:00 AM | 8/7/2023 10:39:58 AM | 8/6/2023 12:00:00 AM | |||||||
4713 | Fatima Hussaini | 39623500 | قمت اليوم بزيارة مركز يوسف انجنير الصحي وعند تحويلي للعلاج الطابع اخبروني من الاستقبال بأن اخذ الموعد للعلاج الطبيعي في مركز مدينة عيسى الصحي يتم عبر تطبيق صحتي ولكن لم اجد في التطبيق خيار لاخذ موعد في مركز مدينة عيسى للعلاج الطبيعي |
تم التواصل مع المريضه وشرح لها الالية واخبارها انه تم تحديد موعد فحص لها من قبل قسم العلاج الطبيعي وان موعد المتابعه سوف يظهر تلقائيا في تطبيق صحتي بعد تثبيته من قبل مركز مدينة عيسى الصحي |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-08-22642 | 8/7/2023 12:00:00 AM | 8/7/2023 10:45:48 AM | 8/7/2023 12:00:00 AM | ||||||||
4714 | محمد حبيب | 39272772 | يستحسن تخصيص نقطة واحده للصيدلية خاصة للذين يستلمون الادوية بشكل شهري ويكون لهم رقم انتظار خاص يوفر لهم الانتظار وشكرا على المجهود المبذول |
تم محاولة التواصل مع المراجع من قبل المعنيين في قسم الصيدليه ولكنه لم يرد . وبخصوص المقترح فإن وضع الصيدلية لا يسمح بتطبيقة |
YAE | Administrative | Suggestion | Pharmacy | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 25041 | 25041 | 23-08-83491 | 7/2/2023 12:00:00 AM | 8/8/2023 9:00:25 AM | 8/2/2023 12:00:00 AM | ||||||||
4715 | علي عبد الرحمن محمد | 39868165 | مصلى المركز الصحي نرجو تغيير الموكيت يوجد به رائحه واستطيع تغيير الموكيت على حسابي الخاص بعد موافقتكم ارجو التواصل |
تم التواصل مع العميل وتقديم الشكر له على الملاحظه العرض الذي قدمه وتم اخباره بالاجراء المطلوب للبرع بالمساعدات العينية وتقبل المواصلة في الاجراءات |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 25041 | 25041 | 23-08-28841 | 6/22/2023 12:00:00 AM | 8/8/2023 9:14:00 AM | 7/23/2023 12:00:00 AM | |||||||
4716 | Mohamed Aljarash | 810111390 | 39252566 | aljrrrash33@gmail.com | قمت بالتوجه لمركز محمد جاسم كانو الصحي بيوم الثلاثاء الموافق 8/8/2023 الساعة 5.58 صباحا كون ان عندي الم بالاسنان وابلغتني موظفة الاستقبال حينها ان الساعة 7 سيتم توزيع ارقام عيادة الاسنان وقمت بالانتظار في سيارتي والساعة 6.55 صباحا عدت لنفس الموظفة واكتشفت ان تم توزيع مواعيد الاسنان من 6.30 واستغربت ذلك كون ان بهذه الحالة تضررت وتم تحويلي على المسؤول بالمركز الصحي المذكور ولما قمت بالتحدث له ولم يعرني اي اهمية و انا مريض جدا وبي الم حاد بالاسنان واطلب من وزارة الصحة اخذ اجراءاتهم بالموظفين المذكورين
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تم شرح الية اخذ مواعيد الاسنان للمراجع الا ان المراجع لم تعجبه الالية ولم يتحلى بأسلوب النقاش الحضاري (كثير الصراخ واستخدام تشبيهات غير لائقة)، وبخصوص ان الأرقام تم توزيعها في الساعة 6:30، فهذا غير صحيح، للعلم جهاز الأرقام تم تشغيله في الساعة 7:00. وقد تم التواصل مع المريض وتم شرح الآلية له وتطبيق سياسات واجراءات مراكز الرعاية الاولية كما تم شرح له بأن الاحترام مطلوب من الطرفين من جهة متلقي الخدمة كما هو مطلوب من مقدم الخدمة |
MJK | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-08-52847 | 8/8/2023 12:00:00 AM | 8/9/2023 8:17:43 AM | 8/8/2023 12:00:00 AM | |||||
4717 | عبدالله ثامر | 670203920 | 39409950 | ذهبت الى مستشفى محمد جاسم كانو الساعه 9:30 صباحا لفحص ابني فحص رياضي وتم عمل، الاجراءات من قبل المعالجة والمختبر وعند الساعة 10 ذهبت للطبيب واخبرني رجل الامن الطبيب في اجتماع مع البقية ويكون للساعة 11 !! معقولة جميع الاطباء يذهبون للاجتماع والمرضى ينتظرون ساعة لما ينتهي اجتماعهم ؟ لذى اقترح بان يكون هناك دكتور يباشر حالات المرضى المستعجلة وعدم ترك المرضى على الكراسي الحديد لمدة ساعة .. |
فيما يخص المقترح المرفق نفيدكم علما بأنه تم التةاصل مع العميل والايضاح بخصوص الاجتماع الدوري حيث يتم فيه عرض محاضرات التعليم الطبي المستمر والتي من شأنها تعزيز مستوى كفاءة الأطباء واعدادهم لتقديم خدمات طبية تواكب التطور العلمي.. وتم الايضاح له بأنه في حال وجود أي حالة مستعجلة يقوم قسم التمريض بالتواصل مع الطبيب المعني خلال فترة المحاضرة و يقوم الطبيب بمعاينة الحالة فورا ودون تأخير وذلك حرصا منا على سلامة المرضى. وقد اقترح العميل تسجيل حالات الكشف الطبي الرياضي بعد الساعة 11 تفاديا للتأخيرو الانتظار في المختبر.. كما اقترح وجود طبيب يعاين المرضى خلال فترة الاجتماع وسيتم رفع الاقتراح ومناقشته مع الأقسام المعنية.
هذا مالزم توضيحه مع جزيل الشكر |
MJK | Administrative | Suggestion | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-08-98692 | 8/8/2023 12:00:00 AM | 8/9/2023 1:14:03 PM | 8/9/2023 12:00:00 AM | |||||||
4718 | Abbas | 930200101 | 37260990 | s.g.39@live.com | سلام عليكم تحية طيبة وبعد ... اهالي مجمع ١٢١٦ مدينة حمد دوار ٢١ نعاني من تذمر شديد من المركز الصحي الواقع في دوار ١٧ مركز محمد جاسم كانو ولواضح بأن الإدارة سيئة لابعد لحدود والموظفين جميعهم يعملون بنفسية سيئ انا كانت لذيهم مشاكل في لعمل او من اي جهه لماذا يعاملون المرضى ولمراجعين للمركز بهادي الصوره ثانيا المركز ٢٤ ساعه و٢٤ ساعه لايوجد مواعيد ! هاذا هدر للاموال ويجب محاسبة جميع الطاقم لدرجة توجهت اكثر من مره للعلاج ولا يوجد موعيد واطر الذهاب الى المستشفيات الخاصة ! وندفع مبالغ خيالية ومن يعوضنا عن هاذا المبالغ ! اليس العلاج حق من حقوق المواطن! ذهب اليوم لعلاج الاسنان وكان في طابور وانا الرقم ١٦ في طابور كانت اساعه ٦ونصف صباحا للعلم يفتح التسجيل اساعه ٧ صباحا وتم اعطاء المواعيد ل١٠ مرضى فقط! و تطصل الى كم عياده خاصه ولمبالغ تتراوح بين ٦٠ دينار الى ١٠٠ دينار واكثر ! لعلاج سن واحد فقط المستشفى وجوده وعدم وجوده الساكنين واحد واطالب بطصال عشوائي لتقيم المركز الصحي المجمعات الذي يغطيها المركز الصحي واتمنا نقلي ونقل عائلتي الى مستشفى الزلاق الصحي وشكرا ملاحظه الصوره اساعه تقريبآ ٦ونصف |
تم التواصل مع المراجع وشكره على حسن تواصل وقد تبين ان شكواه على كل اقسام المركز وعلى اسلوب التعامل، منهم قسم الرعاية والاطباء، الخ،، وبخصوص مواعيد الاسنان اقترح ان يتم زيادة عدد المواعيد لكي يتسنى للجميع الحصول على موعد الاسنان، تم اخبار من قبلنا انه سوف يتم رفع المقترح للادارة، وتبيان له انه يمكن اخذ موعد عن طريق الهاتف بشكل مسبق. |
MJK | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-08-48592 | 8/9/2023 12:00:00 AM | 8/9/2023 2:15:06 PM | 8/9/2023 12:00:00 AM | |||||
4719 | سمية ابراهيم المير | 17441456 | الأخوة والأخوات المحترمين ،،، السلام عليكم ورحمة الله وبركاته يسعدنا أن نتقدم لكم بخالص التحيات، ونود أن نحيطكم علماٌ بتلقي شكوى عبر الهاتف من السيدة أم محمد ( سمية إبراهيم المير ) بعدم توفير حفاظات صحية لأبنائها الثلاث من ذوي الاحتياجات الخاصة (محمد وإبراهيم وسارة عادل عبدالغفار) من مركز كانو الصحي . برجاء اتخاذ اللازم بماترونه مناسباً بشكل عاجل رقم التواصل : 17441456 يرجى التكرم بتأكيد الاستلام. |
تحية طيبة وبعد............. بخصوص الشكوى الواردة تم التواصل مع ولي الامر وتم تجهيز كمية بشكل مؤقت لحين استلام الطلبية هذا مالزم وتفضلوا بقبول فائق التحيات |
MJK | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10899 | 10899 | 23-08-37038 | 8/1/2023 12:00:00 AM | 8/10/2023 9:15:57 AM | 8/9/2023 12:00:00 AM | |||||||
4720 | zahra radi | 86081278 | 35607284 | wlydzhrh80@gmail.com | السلام عليكم ورحمة الله ذهبت لمركز الحورة الصحي أكثر من مره لأخذ موعد فحص مدرسة ورجعوني علما بان صديقتي من مركز مدينة حمد الصحي اخذت موعد والاخرى من الزنج وكلموها لتغير الموعد واعطائها موعد اخر واخبروني بالحورة ان هذا القانون قديم والان لا يتم اعطاء موعد الا بعد التقديم على المدرسة الرجاء النظر بموضوع الطفل حتى لا يتاخر بالفحص شاكرين لكم تعاونكم |
تم التواصل مع صاحبة الشكوى وتم توضيح بضرورة احضار الاستمارة من المدرسة بعد تسجيله وبالنسبة لابن صديقتها فهو مسجل مسبق حسب القانون القديم فتم اكمال اجرائته وتم شرح لها الالية بالتفصيل وان هذا لا ياخر الطفل وهذا اجراء روتيني بالاتفاق مع المدارس |
ALH | Administrative | Complaint | Appointments | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 23-08-42937 | 5/29/2023 12:00:00 AM | 8/10/2023 11:15:52 AM | 5/31/2023 12:00:00 AM | |||||
4721 | Micael fouad | 891030476 | 35034461 | michaelfouad1@gmail.com | لا استطيع تطعيم ابنتي في مركز الحورة الصحي حيث اني قد نقلت العنوان من السيف إلى الحورة وتم تحديث العنوان على احكومة الالكترونية وتحديث شريحة البطاقة الذكية وحاولو موظفي الاستقبال مساعدتي كثيرا ولكن النظام لا يقبل التحديث بوزارة الصحة الرجاء مساعدتي لكي يقبل النظام العنوان المحدث لكي استطيع تطعيم ابنتي |
تم التواصل مع المراجع شكرا في البدابة موظفي الاستقبال حسن التعامل ومحاولة مساعدته بمختلف الطرق تم محاولة التحديث مرة اخرى لاكن دون جدوى يوجد خلل في النظام في ذلك الوقت وتم التعاون مع واعطائة موعد لتطعيم ابنته حتى لا يتاخر موعد تطعيمها لحين حل المشكلة وكان المراجع راضيا وشكر حسن التعاون |
ALH | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 23-08-12259 | 6/15/2023 12:00:00 AM | 8/10/2023 11:23:14 AM | 6/18/2023 12:00:00 AM | |||||
4722 | henie larano | 871372355 | 380058393 | henielaano22@gmail.com | goodafternoon i would like to ask if there is othopaedics doctor in alohoora health center? |
تم الاتصال بالمراجع اكثر من مرة ولم يت الدر وللعلم المريض يتبع مركز جدحفص الصحي |
ALH | Administrative | Enquiry | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 23-08-72525 | 7/6/2023 12:00:00 AM | 8/10/2023 11:26:53 AM | 7/6/2023 12:00:00 AM | ||||||
4723 | نضال عون | 00 | 33860982 | قسم التمريض/ اسم الممرضة سناء ذهبت للقسم للاستفسار عن عيادة التدخين عندما سالت الممرضة اجابتني بطريقة غير لائقة وهي ماسكة تلفونها الخاص |
تم التواصل مع المريض المرفقة بياناته بتاريخ 8/8/2023 الساعة 14:45 وبسؤاله عن الشكوى المرفقة ابدى انزعاجه من الممرضة المذكور اسمها في الشكوى بسبب انه كان يستفسر عن مكان عيادة التدخين وردت عليه الموظفة بعدم معرفتها وعليه الاستفسار من قسم السجلات بأسلوب لم يعجبه وانها يجب ان تكون ملمة بذلك, وعليه شرحت له ان العيادة قد تتغير غرفتها أحيانا وقد تكون لا تعلم بتغييرات العيادة في ذلك اليوم واخبرته بأني سأنبه الموظفة بخصوص اسلوبها الذي ازعجه وتم اعلام الممرضة بالموضوع وأبدت انها لم تسئ الأسلوب وانها فقط ارشدته الى قسم السجلات للتأكد اكثر وانها ملتزمة دائما بالتعاون والمساعدة لجميع المرضى بدون استثناء . |
ALH | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 23-08-83839 | 8/7/2023 12:00:00 AM | 8/10/2023 11:30:00 AM | 8/9/2023 12:00:00 AM | ||||||
4724 | fahmid sultan | 00 | 32102330 | fahmidsane@hotmail.com | As i have migrane issue when i come last week with server hadache no medical /treatment only pain killer and this is bad situation Now i have contipation problem no specilasit doctore for for gastroful but doctor noora ahmed help me alot good consultaition thanks |
تم الإتصال بالمراجعة اليوم الأربعاء الموافق 9/8/2023 في تمام الساعة .13:30 خلال المكالمة وبعد طلب توضيح ما ذكرته في الشكوى بخصوص عدم وجود أدوية لعلاج الصداع النصفي. وعدم وجود أخصائي جهاز هضمي: في بداية المكالمة.. شكرت الرعاية التي تلقتها من قبل الجميع في المركز بشكل عام ومن الدكتورة نورة الرميحي بشكل خاص. ثم ذكرت المراجعة بأنها تلقت الرعاية اللازمة من قبل الطبيب المعالج ووصف لها مسكن للألم. ولكنها كانت تتوقع وصف دواء معين للصداع النصفي تعودت أن تحصل عليه من قبل طبيبها المعالج في مستشفى خاص وفي بلدها (الهند) وضحت لها دور طبيب العائلة في علاج الصداع النصفي ومشاكل الجهاز الهضمي، والأدوية المتوفرة في المراكز الصحية، وإمكانية التحويل للرعاية الثانوية في حالات معينة، وقد اعترضت على موضوع التحويل لأنها لا تريد تحمل الأعباء المادية.
.أبدت المريضة رضاها عن طريقة التعامل مع الشكوى وسرعة التجاوب معها |
ALH | Administrative | Complaint | Service Quality | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 23-08-06211 | 8/8/2023 12:00:00 AM | 8/10/2023 11:35:42 AM | 8/9/2023 12:00:00 AM | |||||
4725 | Layal Ahmed | 980203678 | 34080714 | شكوى على مركز محمد جاسم كانو الصحي مدة الانتظار للدخول على الطبيب ساعه ونص لا يوجد تنظيم ابدأ الدكتوره لا تنادي الاسماء, و عند اخبار الاستقبال طلبو من الجميع التوجه و الوقوف عند باب عرفة الدكتوره من غير اي نظام و م و الجميع يدخل ويخرج من الغرفه بطريقة فوضويه و عدد طلب تغيير الدكتوره لا يستجاب بسرعه للطلب مما تسبب في التاخير وقت اكثر |
تم التواصل مع العميلة وأخذ كافة تفاصيل الشكوى و سيتم اتخاذ الاجراء اللازم و توجيه الموظفين المعنيين لضرورة الالتزام بالأنظمة المتبعة في المركز الصحي وتفادي تكرار هذه المواقف مجددا |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-08-44129 | 8/13/2023 12:00:00 AM | 8/13/2023 1:51:38 PM | 8/13/2023 12:00:00 AM | ||||||
4726 | Hussain Nasser | 971200360 | 37109899 | hussain.sayedk7@gmail.com | السلام عليكم حبيت اقدم شكوى على مركز محمد جاسم كانو الصحي الي في دوار ١٧ مدينة حمد ، طبعاً اولاً انا رحت المركز في حدود الساعه ٧ مساءً الى سبع وربع بالكثير مع الوالده واختي في تاريخ 12/08/2023 ، اولاً موطف الرسبشن عطاني موعد ويا دكتوره دوامها يبتدي الساعه ٨ حسب كلام موظفة الرسبشن الي وياه وخبرني الموظف انه في حدود الساعه الموعد مالكم وثانياً يوم وصلت الدكتوره ماتنادي احد ، الي يضرب الباب تدخله !! بدون اي تنظيم ، وخبرتها الى تقول لي انا والمرضى الي عند باب غرفتها عطوني CPR وبناديكم ! المفروض عندها سستم بأي حق تاخذ CPR مالنا ؟ وانا والوالده واختي في الغرفه اخذت اسم الوالده واختي والصدمه انها تقول لي الموعد مالكم الساعه ١ وربع صباحاً يعني بعد اربع ساعات تقريباً وانا من سبع وربع في المركز !! الدكتوره اسمها نيفين وانا حاب اقدم شكوى في هاذي الدكتوره وفي موظف الرسبشن موظف الرسبشن ما اعرف اسمه بس كان لابس بدله رسميه وتقدرون ومو كبير يعني وتقدرون تطلعون اسمه شكراً |
تم التواصل مع العميل من قبل الدكتورة مها الملا وأخذ كافة تفاصيل الشكوى و سيتم اتخاذ الاجراء اللازم و توجيه الموظفين المعنيين لضرورة الالتزام بالأنظمة المتبعة في المركز الصحي وتفادي تكرار هذه المواقف مجددا |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-08-05283 | 8/13/2023 12:00:00 AM | 8/13/2023 2:19:37 PM | 8/13/2023 12:00:00 AM | |||||
4727 | سيد نادر قاهري | 66660582 | s.nader.q83@gmail.com | أتمنى من باقي المراكز الصحية في المملكة أن تتعلم منكم الدروس شكرا جزيلاً كلكم معرفة |
MJK | Administrative | Complaint | Service Quality | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-08-16158 | 8/12/2023 12:00:00 AM | 8/14/2023 8:22:21 AM | 8/14/2023 12:00:00 AM | |||||||
4728 | قواناقاز ترباعي | يوجد تأخير كبير جدا في المعالجة
تأخير في العلاج |
تم الاتصال بالمريض ولم يتم الرد. كما افاد في شكوته بتأخر في قسم المعالجة، حيث ان اعداد المرضي في ازدياد وجميع الموظفين يقومون باللازم هذا ما لزم |
MJK | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 23-08-55736 | 7/27/2023 12:00:00 AM | 8/14/2023 10:10:20 AM | 8/14/2023 12:00:00 AM | ||||||||
4729 | Tariq Muhammad | 811218465 | 32225667 | tariq@covertbay.com | I need for vaccination certificate for my daughter. I have the yellow booklet but I need one page certificate for international use. I tried the Children Immunizations e-service by entering mother's details but it gives an error "Apologies, no data is found for the information entered. Please ensure that your information is valid" Please check. |
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NAC | Administrative | Enquiry | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-08-16371 | 8/10/2023 12:00:00 AM | 8/14/2023 12:48:16 PM | 8/14/2023 12:00:00 AM | ||||||
4730 | اياد محمود | - | 39171651 | أطباء الأسنان غرفة 2 سيئين جدا وسببوا لي الضرر |
تم إستلام الشكوى من الإداري بتاريخ 1/8//2023 ورفعت الى منسقه العاصمه في نفس اليوموتم التواصل مع المريض اذ قامت المنسقه بشرح حيثيات الموضوع والتأكيد على ان العلاج الذي تلقاه من قبل الدكتورة هو الاجراء المناسب الذي تقتضيه حالته كما ابدي هو رغبته في المتابعة مع د. شريف ثروت |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-08-03343 | 7/20/2023 12:00:00 AM | 10/9/2023 12:34:37 PM | 8/25/2023 12:00:00 AM | ||||||
4731 | أمل علي المزجي | - | 34368743 | newlif154@gmail.com | لا توجد اي مقترحات تعامل الأطباء والموظفين جدا ممتاز والادارة رائعة والمركز ممتاز جدا |
تم الإتصال أكثر من مره ولكن الخط يظهر لنا خارج الخدمه ونحب أن نوجه لها كل الشكر على هذه المبادره اللطيفة وسنكون على حسن نظرتهم وسنقدم كل ما يحسن من الخدمات تحياتي |
SKC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-08-53068 | 7/17/2023 12:00:00 AM | 10/9/2023 2:01:26 PM | 10/9/2023 12:00:00 AM | ||||||
4732 | MOHAMMED AHMED | 35992288 | ملاحظة عن منزل الكرسي المتحرك غير مناسب. |
تم التواصل مع صاحب الطلب بما يخص المنحدر بمدخل المركز الاستخدام الكرسي المتحرك وتم ابلاغه بان الموضوع مرفوع لقسم الصيانة والهندسة لاجراء التعديل اللازم وقد تم شكر الادارة على التواصل السريع |
MKHHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10210 | 10210 | 23-08-29731 | 8/6/2023 12:00:00 AM | 8/15/2023 9:21:19 AM | 8/6/2023 12:00:00 AM | ||||||||
4733 | ADEL A.AZIZ AL ANSARI | 39209003 | لكثرة حضوري دائما ارى غرفة تنظيف الاسنان غير مشغولة بالمرضى؟ |
تم التواصل مع صاحب الاستفسار وتوضيح الية عمل العيادة بالتفصيل من قبل الدكتورة عائشة مسئولة قسم الاسنان وكذلك الطبيبة المسئولة عن المنطقة. حيث ابدى شكره لتوضيح الاسباب من قبلهم. |
MKHHC | Administrative | Enquiry | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10210 | 10210 | 23-08-40750 | 8/6/2023 12:00:00 AM | 8/15/2023 9:26:24 AM | 8/7/2023 12:00:00 AM | ||||||||
4734 | Antony pereira | - | 36455530 | psei04619@gmail.com | Laboratory Nurse majida is very good in taking blood |
تم الاتصال بالمراجعه وشكرها على كلامها مما أثلج صدرها للموظفه فهم من خيرة الموظفين وهم على استعداد تام لتطوير العمل وتقديم أفضل الخدمات للمراجعين |
SKC | Administrative | Appreciation | Laboratory | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-08-90827 | 5/2/2023 12:00:00 AM | 10/9/2023 2:14:56 PM | 5/29/2023 12:00:00 AM | ||||||
4735 | عبدالحميد محمد مفيز | - | 39630401 | amofizz@gmail.com | موظفوا الاستقبال والمختبر وغرفة المعالجة والفحوصات ممتاز اما الصيدلية فالحاجة ماسة جدا لجانب مهم من عملها لترتقي الى بقية الاقسام يطول هنا لشرح الشكوى وسيسعدني مقابلة المعني بالامر لشرح الشكوى خالص تحياتي وشكري |
تم الاتصال بالمراجع وتم أخذ جميع حيثيات الموضوع وكان رد الصيدلية ان المريض كان قبله أكثر من راجع وكانت وصفاتهم لصرف الأدوية كثيره ولسته طويله وعدد كبير ومتنوع من الأدوية عند كلا من موظفي الصيدليه وانتظر دوره لحين نداء رقمه كان له دواء واحد فقط من الطبيب مع العلم ان المده التي انتظرها لا تتعدى 7 دقائق ويقترح صرف الوصفات القصيره أولا وقد اوضحت له إننا لا نستطيع ان نخبر المريض ينتظر طالما ان هذا دوره بالأرقام لأن وصفته طويلهوقد تفهم ولك يكن لديه شكوى على القسماو الموظفين من حيث الكفاءه أو التعامل |
SKC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-08-56998 | 7/3/2023 12:00:00 AM | 10/9/2023 12:49:00 PM | 9/4/2023 12:00:00 AM | |||||
4736 | Saeed Hasan | - | 33955545 | كل شي ممتاز |
تم شكرها على على تقييمها للمركز وسنبذل قصارى جهدنا لنظل في قمة العطاء وخدمة المراجعين |
SKC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-08-21165 | 7/18/2023 12:00:00 AM | 10/9/2023 12:37:13 PM | 8/20/2023 12:00:00 AM | |||||||
4737 | احمد علي حسن | 33310770 | فتح باب المركز قبل الساعة 7 صباحا لدخول المرضى وجلوسهم على الكراسي وانتظار الوقت الجو حار جدا جدا |
تم التواصل مع المراجع وابلاغه بأن قوانين المراكز الصحية فتح الأبواب قبل ربع ساعه ولا يمكننا فتحها قبل ذلك لعدم تواجد اي طاقم طبي او علاجي ولهذا يجب ان يكون التواجد قبل فتح المركز وسنكون دوما بخدمتكم |
SKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-08-80240 | 5/18/2023 12:00:00 AM | 10/9/2023 2:04:20 PM | 8/28/2023 12:00:00 AM | ||||||||
4738 | MOHAMMED A.AZIZ ALANSARI | 33385552 | فتح بوابة للعابرين مشيا من مدينة خليفة من جهة بوابة الطوارئ بوابة صغيرة للعابرين مشيا. |
تم التواصل مع صاحب المقترح واخباره انه بالقريب العاجل سوف يتم فتح بوابة صغيرة جانبية من جهة بنك البحرين الوطني مما يسهل دخول المرضى والمراجعين للمركز. |
MKHHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10210 | 10210 | 23-08-60413 | 8/13/2023 12:00:00 AM | 8/15/2023 9:45:54 AM | 8/13/2023 12:00:00 AM | ||||||||
4739 | ibrahim ahmed | - | - | there should be more staff on reception becouse it becomes really difficult to wait for appointment imately an hour for a sick person. |
تم الاتصال بالمراجع وابلاغه بأن هناك موظفين بشكل يتلائم مع حجم العمل فقط نحتاج منكم أخذ الرقم والانتظار قليلا ليتسنى لنا خدمتكم بالشكل اللائق ويكفينا وضع مثل هذه النقاط لتحسين العمل لأننا نعمل بكل جهد من أجل الإرتقاء بالمستوى الصحي والعمل المتميز والخدمات للجميع |
SKC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-08-90128 | 5/18/2023 12:00:00 AM | 10/9/2023 2:07:18 PM | 6/6/2023 12:00:00 AM | ||||||
4740 | - | - | let the staff to attend some customers care workshop. on 13/6/2023 at 12:45 p.m customers no.1 lady staff was shouting of me as a gprdaih. her i just to an information about medical |
i dont have ant contact number to call but i reply to all my staff to be dealing with pateints in good behavior with my best regard |
SKC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-08-96856 | 6/13/2023 12:00:00 AM | 10/9/2023 2:01:47 PM | 10/9/2023 12:00:00 AM | |||||||
4741 | muhammed irfan | - | 38154130 | irfum3@gmail.com | well setup. maybe extended the size of building for bella service and car parking |
تم الاتصال بالمراجع وابلاغه بأن المركز لا يستوعب اي زياده في عدد من مواقف السيارات في الوقت الحالي ولكن المركز يوجد به مواقف كثيرة خارجه وبشكل كبير حول المركز ولكن بسبب ان الجميع يريد قرب المسافة فهو ينظر لها بأن المسافة بعيده وهي ليست ببعيده فهي على محاذاة المركز من الخارج فلن يستغرق دقيقه الى دقيقتين فقط ليدخل المركز عند الكونتر السجلات تحياتي |
SKC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-08-00398 | 5/2/2023 12:00:00 AM | 10/9/2023 2:12:36 PM | 5/24/2023 12:00:00 AM | ||||||
4742 | jelyn erlian | - | 33601200 | jelyelian82@gmail.com | your doctors and staff should treat all pateint both local and expact fair. doctors are bad. staff are lousy. you should treat all pateint the way you want to be treated. |
تم التواصل مع المريضه حول الشكوى المقدمه وبالتواصل تم معرفة سبب المشكلة وهو إن المريضه كانت مسجلة على غرفة معينه وتبين إن الطبيبة لم تكن متواجده في نفس الغرفه. وتم شرح للمريضه بأنها قد تحصل بعض الظروف التي تستدعي تحويل بعض المرضى لغرفة أخرى وهذه الحالا البسيطة ونادرة وفي هذه الحالة يجب على المريض مراجعه قسم التسجيل للتأكد من الغرفة. وتم إخبار المريضه بأنه سيتم التأكيد على حسب المعاملهالتي هي من أساسيات خدمات الرعاية الصحية الأولية. كما تم التأكيد بأ، المركز يعتمد مبدأ العدالة في التعامل مع الجميع ووستكون تجربتنا مستقبلا أفضل مع تحياتي |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-08-73015 | 5/24/2023 12:00:00 AM | 10/29/2023 11:26:11 AM | 6/13/2023 12:00:00 AM | |||||
4743 | mohammed Akhter | 900954019 | 66957299 | حضرت الى المركزالصحي غرفة 2 وكلمت الطبيبه لم تسمع للشكوى واخبرتني بأن أذهب لغرفة الممرضات وتحدثت الى الممرضات واخبروهابان المريض يشتكي من حرارة وألم وعدم قدرة على التبول فاخبرته بان ياتي غذا لطبيب رجل |
تم اخبار الطبيب المسئول بالموضوع للتحدث مع الطبيبه بغرفة 2 |
NHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 23-08-31263 | 8/3/2023 12:00:00 AM | 8/15/2023 12:25:17 PM | 8/3/2023 12:00:00 AM | ||||||
4744 | Joseph Koshy John | 850290996 | 34155423 | I had visited Naim Health Centre on 03-07-2023 around 9.45am due to "Chest Pain, Pain & Numbness in Left Hand". After waiting for almost 30mins, the doctor in Consultation Room 2 invited me to the room, enquired by situation and told me to come back after 12.30 as it is her break time and she cannot examine me. Due to this attitude I had to visit Salmaniya Emergency. My humble query is, Is this how a doctor behaves to a patient with such condition? What would have happened to me if it was a serious condition which required immediate attention |
قامت الدكتوره المسئولة بالاتصال بالمريض وعرفت أن الطبيبه بغرفة رقم 2 دكتوره هايدي نادته واخبرها بأنه يعاني من ألم في الصدر وقالت له بأن يرجع لها للعلاج الساعه 12:30 الظهر ومع هذا كان موعده في السيستم هو الساعه 12:00 .أخبرته الدكتوره المسئوله بانها سترفع الموضوع للاداره As a reply to the complain of the patient name Joseph Koshy John cpr:850290996 who attended to the health center on 3-8-2023 and his appointment was at 12:03, Dr. Haidy room 2, said that he came at 9:45 and opened the door and he told her that he need full checkup and she informed him that if it is an emergency he should go to nursing room even before his appointment or if not to wait till 12 pm. After which he shouted &said he will go to SMC emergency. She checked I-seha file and found that he is attending SMC A&E with recurrent chest pain and full investigation done there . The patient was contacted and his complaint was verified. We apologized for the inconvenience and we described or for him that as emergency case he should go to emergency room and not to wait near the consultation room The employee has been cautioned to handle and deal with emergency cases following the guidelines.
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NHC | Administrative | Complaint | Service Quality | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-08-26595 | 8/7/2023 12:00:00 AM | 8/15/2023 12:30:32 PM | 8/7/2023 12:00:00 AM | ||||||
4745 | مريم ال رضي | 950500119 | 38810109 | تقليل الاحترام والصراخ في الموعد عليي اني المريضة لمجرد قدومي ساعه ٦ و ربع للمركز علماً انه يتم اغلاق المركز الساعه ٧ مساء. التطاول من غير داعي كان محل صدمة ، وذلك لانها اول مرة اتعرض لهذا السوء من المعاملة . |
تم التواصل مع المريضه من جانب والتواصل مع الطبيبة من جهة أخرى وحل الموضوع |
NHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-08-37945 | 8/13/2023 12:00:00 AM | 8/15/2023 12:33:12 PM | 8/13/2023 12:00:00 AM | ||||||
4746 | خيرية مراد | 610023810 | 33998822 | مركز الكويت السحي - الانتظار لمدة ساعتين بالضبط ليصل دورك في إستلام الأدوية أو تسليم عينة الدم موظفتين في السيدية فقط الجمع غفير من المرضى وموظفتين في المختبر الإستلام الحيدات واحد عينات الدم المريض يكون في عمر ٦٠ والانتظار الطويل صعب جداً حبذا لو يزيد عدد الموظفين - مواقف السيارات |
وصلتنا شكوتكم و هي بعين الاعتبار لتقديم أفضل الخدماتسبب الانتظار لفترة طويلة هي نقص في الموظفين و نقص في عدد كونترات سحب الدمو هناك سعي في توسعه مختبر المركز ، وزيادة الطاقة الاستيعابية . |
KHC | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-08-77221 | 4/26/2023 12:00:00 AM | 8/15/2023 6:10:09 PM | 4/30/2023 12:00:00 AM | ||||||
4747 | Noor Alfardan | 971103151 | 33355389 | السلام عليكم ، تطبيق صحتي كان الهدف منه تسهيل عملية حجز المواعيد و التنظيم للمرضى و
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تم التواصل مع المراجعة يوم الأربعاء 14 يونيو وأفادت بعدم وجود مواعيد قريبة عبر تطبيق صحتي وقد تم حل المشكلة.
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KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-08-96617 | 6/13/2023 12:00:00 AM | 8/15/2023 5:39:04 PM | 6/14/2023 12:00:00 AM | ||||||
4748 | علي جواد | 791104800 | 33887882 | الشكوى في نظام المواعيد العيادة الأسنان في الفترة المسائية التي تبدأ في الساعة الثانية ظهرا .. لماذا يقوم المرضي بالاصطداف في طابور طويل لمدة طويلة ومن هؤلاء الواقفين نساء ورجال كبار في السن وبعدها يكي السكيورتي يوزع الأرقام وتصير الفوضى ويمكن من أتى مبكرا لا يحصل على رقم بسبب الفوضي ومحدودية الأرقام ! ! لماذا لا توضع آلية مرتبة منظمة مريحة للمرضى بدلا عن الاصطفاف المرهق؟ أنا لحظت هذا الاصطفاف المرهق في مركز الكويت الصحي ومركز مدينة حمد الصحي.. أأمل أن يكون لهذه الشكوى اعتبار وأتحل هذه المشكلة وهذا ما أتوقعه من ميشتكم .. ولكم جزيل الشكر |
خصوص المقترح المقدم من قبل العميل السيد علي جوادنحيطكم علما بأن قسم الاسنان التابع لمركز الكويت الصحي مغلق بسبب اعمال التوسعة من تاريخ 11-04-2023للفترتين الصباحية والمسائية
وتقبلوا فائق الاحترام والتقدير |
KHC | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-08-24205 | 7/4/2023 12:00:00 AM | 8/15/2023 6:00:23 PM | 7/4/2023 12:00:00 AM | |||||||
4749 | Safa Mairza | 940603187 | 37728772 | كان عندنا موعد لبنتي ساعه ۱۰:۲۷ تمام وصلنا مرکز ۱۰:۳۵ عندي دليل مصوره وقت وصول } لمركز اني تاخرت سبب بنتي رجعت ع روحها ف سياره قعدت انظفها ونزلنا لمركز رحت قسم الاستقبال عطيتهم بطاقه قالوا لي طلعت لبريك قعدنا نحارس من ۱۰:۳۵ الی ۱۱:۱۵ وجت دخلت عليها قلت ليها بنتي عندها ليها موعد هالوقت قالت خلااص طاف تبين احجزي غيييره نعم بنتي تعباانه عددل قالت بعد اني ناديتكم هالوقت م جيتون مشيت خلااص يعني تتاخرنا ٥ دقايق م تتعالجينها قالت لا ما اعالجها طلعت لزوجي خله نمشي م اتعالج بنتي قال خله نفهم ليش ما اتعالج بنتيي ادخل علييها سلاام ليش ما تتالعجين بنتي قالت تتاخر تون على وقت محدد ليكم قال ليها رجعت بنتي علينا في سياره طرينا اتاخر يعني اجيبها ليكم بزوعها قالت مالي شغلل روحوا احجزوا موعد غيره يعني شنو احجز موعد غييره بنتي تعباانه ارجو منكم تتوقيف هالدكتورة امل عباس مركز الكويت الصحي وكذا شخص قال لي كله على نفس مشكله مو اول وحده ولا اخر وحده انه واجد تتدقق على وقتت ما تتعالج احد حته لو متاخر على موعد يعني صادنا ظرف خارج عن سيطرتنا يعني بنتي ٧ شهور اقول لييها لا اتترجعين عقب موعدش ارجعي نفس حجي |
تم التواصل مع الطبيبة المعنية بالمشكلة و بينت انها لم تكن تعلم بوجود المريض من الساعة 10:35 و انها اعتقدت بحضور المريض بعد انتهاء نصف ساعة ( فترة السماح بالتأخير المقبولة) و انها بعد تواصلها مع السجلات و معرفتها بأن المريض كان موجود في المركز الصحي خلال فترة استراحة الأطباء قامت بالنداء على المريض عدة مرات الا انه غادر المركز الصحي. من طرفنا تم توجيه الطبيبة لأهميه محاولة احتواء غضب و صراخ المرضى و كذلك التحقق من تأخر المريض عن الموعد و وفت حضوره للمركز و اخبار المرضى في حال تأخرهم أقل من نصف ساعة بأنه سيتم معاينتهم في اقرب فرصة ممكنة من غير التأثير على أحقية معاينة المرضى الأخرين الملتزمين بالحضور في وقت موعدهم. من جهة أخرى بينت الطبيبة انزعاجها التام و عدم تقبلها من سب المريض العلني لها امام المرضى و على سمع الطبيبة في الغرفة المجاورة حيث قال لها " تف عليك و على اللي حطك هني".
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KHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-08-01033 | 6/13/2023 12:00:00 AM | 8/15/2023 6:20:49 PM | 6/14/2023 12:00:00 AM | ||||||
4750 | Nabeel Alsehli | 830105980 | 36977369 | abuali.alsehlI@GMAIL.COM | السلام عليكم ورحمة الله وبركاته حضرت مركز عالي الصحي مع زوجتي وهي مريضة ودخلناها طوارئ وفي التمريض قالت زوجتي انا بردانة ولما طلبت من الممرضة لحاف ليقيها من البرودة قالت الممرضة خلصوا وما في والحل الوحيد ارجع البيت واجيب لحاف ويايي واعطيه زوجتي |
تم التواصل مع مقدم الشكوى من قبل مسئولة قسم التمريض وتم حل المشكلة |
AHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-49667 | 2/7/2023 12:00:00 AM | 8/17/2023 9:16:20 AM | 2/9/2023 12:00:00 AM | |||||
4751 | AYDA ALBARBARI | 860109917 | 3936768 | UMNOORY86@GMAIL.COM | قامت الدكتورة هدى غرفة 5 في مركز عالي الصحي بإهانتي بالقول لإبنتي ان اهلها لم يربوها والسبب انها فتحت الهاتف بغرفة الدكتورة |
تم التواصل مع مقدمة الشكوى من قبل نائب رئيس مجلس الإدارة للتعرف على تفاصيل الشكوى واتضح ان مقدمة الشكوى اساءت فهم الطبيبة وانها لم تقصد ان اهلها لم يربوها انما ابلغت الفتاة انها تريد معرفة تفاصيل مرضها لتستطيع تقديم العلاج الأمثل لها. |
AHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-56949 | 2/6/2023 12:00:00 AM | 8/17/2023 9:25:49 AM | 2/8/2023 12:00:00 AM | |||||
4752 | SALEM SAQER | 800508416 | 33320232 | اناشد من يهمه الامر بوزارة الصحة ومركز مدينة خليفة الصحي حيث انه بيوم الاثثين 10/7/2023 الساعة 9 مساء قمت بزيارة مركز الصحي لاخذ نتيجة فحص جرثومة المعدة وكتب لي الدكتور الادوية وتم صرفها من صيدلية المركز وبعد تناول الادوية بيوم واحد ساءة حالتي وبيوم الخميس المواقف 13/7/2023 الساعة 11 صباحا توجهت للمركز للتاكد من الادوية واتضح بان الوصفة خاطئة . افيدكم علما بان عند استلام الوصفة من الصيدلاني اخبرتني بان توجد ادوية ناقصة ويمكن استلمها من مركز صحي اخر واليوم اتضح بان الادوية متوفرة في مركز خليفة الصحي فارجو منكم متابعة الشكوى حيث اني اعاني من السكر وهذا قد يوثر على صحتي . |
Action The pharmacist referred the case to the doctor in charge ( dr. Mai Bubshait) to assess the patient and manage his complaints. The case was discussed with regional pharmacist Mrs. Sara & regional dr. Sonya. A root cause analysis was done and discussed in the council meeting. Erythromycin was separated from the running item drawer and kept on an isolated shelf. The staff involved was given verbal warning. |
MKHHC | Proffesional | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-08-10031 | 7/13/2023 12:00:00 AM | 8/17/2023 9:28:53 AM | 7/13/2023 12:00:00 AM | ||||||
4753 | هاني الغواص | 810602571 | 39789240 | name@gmail.com | دواء السكر غير متوفر في مركز عالي الصحي فكيف لي وانا مريض سكر ان اعيش شهر كامل بدون الدواء وليس لدي امكانية الشراء من الخارج |
تم التواصل هاتفيا مع مقدم الشكوى وابلاغه بتوفر الدواء وبإمكانه الحضور لاستلامه |
AHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-07496 | 2/9/2023 12:00:00 AM | 8/17/2023 1:55:59 PM | 2/12/2023 12:00:00 AM | |||||
4754 | MARWA HUSSAIN | 38038899 | 891102990 | اريد ان اتقدم بشكوى ضد الدكتورة جهينة بمركز مدينة خليفة الصحي حيث توجهت لها ومصابة من كلب من كلاب عسكر متهجم علي واكتفت باعطائي المضادات رغم وجود تورم والتهاب عميق لمد اسبوع لم يتم تحويلي للطوارئ والان انا في السلمانية بسبب تاخر حالة الالتهاب لا استطيع تحريك يدي الرجاس التحقيق معها. |
تم التواصل مع المريضة مروة حسين ( الرقم الشخصي891102990 ) يوم الاثنين الموافق 14/8/2023 في الساعة 8:30 صباحاً للاطمئنان على صحتها وللاستفسار عن سبب الشكوى. أوضحت المريضة ان سبب تقديم الشكوى هو عدم تحويل الدكتورة جهينة بوهندي لها للطوارئ عندما حضورها للمركز بعد تعرضها لعضة كلب من الشارع و اكتفاءها بسؤالها عن التطعيمات ، تنظيف و تعقيم و متابعة الجرح يومياً في قسم التمريض و كتابة مضاد حيوي لمدة اسبوع. قمنا بتوضيح آلية التشخيص و العلاج المتبعة من قبل طبيب الرعاية الصحية الأولية وان ما تم تقديمة اليها يتطابق مع التوصيات و البروتوكولات الصحية، ما عدا عدم تقديم تطعيم التيتانوس للمريضة حيث انه تم تنبيه الطبيبة المعنية بضروة تقديمه لمثل هذه الحالات. كما تم توضيح ان التطعيم هو لمنع التهاب التيتانوس فقط و لم يكن ليمنع الاتهاب اللذي حصل و أدى الى هذه المضاعفات وأن خط العلاج الأول هم استخدام المضاد الحيوي المناسب و مراقبة الجرح يوميا من قبل طاقم التمريض. و للأسف فان ما حدث من تطور في الحالة هو من المضاعافات المتوقعة لعضة الكلب بسبب عدم الاستجابة للمضاد الحيوي . أبدت المريضة تفهمها للموضوع . |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-08-17320 | 8/11/2023 12:00:00 AM | 8/17/2023 9:43:37 AM | 8/14/2023 12:00:00 AM | ||||||
4755 | BALQEES HAMZA | 080113710 | 32181916 | name@gmail.com | شكوى من مراجعة احضرت ابنها الذي يعاني من الحركة المفرطة لموعد اسنان في مركز عالي الصحي ونظرا لوضع الابن استأذنت غرفط طبيب اسنان رقم 2 لإدخال ابنها واعطاءه الاوليء نظرا لكونه من الحالات الخاصة الا انها الطبيبة رفضت ادخاله رغم وجود قانون بأولوية العلاج لكبار السن والحالات الخاصة |
تم التواصل لمقدمة الشكوى من قبل رئيس قسم الاسنان وتقديم الاعتذار الشديد لها بسبب عدم قبول الطبيبة اعطاء ابنها الاولوية في العلاج رغم كون الطبيبة ليست من طاقم الاطباء في المركز وقد حضرت للتغطية في ذاك اليوم. وتم تذكير الجميع بأهمية اعطاء الاولوية لكبار السن والحالات الخاصة |
AHC | Administrative | Complaint | Waiting Period | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 8965 | 8965 | 23-08-93450 | 2/4/2023 12:00:00 AM | 8/17/2023 9:43:53 AM | 2/9/2023 12:00:00 AM | |||||
4756 | Biju | 35346500 | realy sorry to say the staff was execellent (treatment room) i came on morning 9am and the reception and pharmacy send me to doctor first room 2 . the doctor didnt write the order in the system to the treatment or to the pharmacy then i wait 2 hrs doctor not there . they register me in room 6 she is very good |
تم الاتصال بصاحب الشكوى وتبين انه سجل على غرفة العمال وذهب التمريض ولم يكن له اي طلب في السيستم اضطرت الممرضه لتغيير الطبيبه لانه الطبيبه غرفة 2 لم تكن الطبيبة موجوده واتصلوا التمريض بها لا ترد وتاخر المريض ولكن قاموا بتسجيله على غرفة اخرى لعلاجه تم اعلام مسئولة الاطباء بالشكوى |
NHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 23-08-33920 | 8/13/2023 12:00:00 AM | 8/17/2023 9:51:01 AM | 8/14/2023 12:00:00 AM | |||||||
4757 | ABDULRAHMAN ABDULRAHMAN | 540402842 | 39604365 | abdulrahman.msharif@gmail.com | Sslam the story of short of medicine is still going on togetherof non original medicine today I went to Aali medical center to take the normal medicine per month one of the medicine called Galvus Met was out of stock and the staff did not know when the will get it so I went to outside pharmacy and purchase for BHD 12.150 together with this I am buying medicine which is not for blood pressure a vailbe in medical center not original please do you best to get short medicines thank you |
تم التواصل مع مقدم الشكوى من قبل مسؤلة قسم الصيدلية وابلاغه ان الدواء توفر وبإمكانه الحضور لاستلامه |
AHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-12322 | 1/15/2023 12:00:00 AM | 8/17/2023 10:31:36 AM | 1/17/2023 12:00:00 AM | |||||
4758 | د.فاطمه الرقراق | تم تسجيل المريضة مريم خالد 950500119 واعطاءها ورقة تصنيف صفراء وتم تسجيلها كحالة طارئة . في البداية لم تكن المؤشرات الحيويه مسجلة ولما سجلت لا تناسب تسجيلها كحالة طارئة والمريضة تتبع مركز مدينة عيسى وتم اخبار السجلات بأن حالتها غير طارئة ولكن تعاطفت الممرضة معها ولم استلم اتصال من التمريض بخصوص المريضه ولما سألت مرتين كان الرد لا نعرف من سجلها في التمريض |
تم توجيه الموظفة المعنية وهي الممرضة زهراء ميرزا ولفت نظرها لضرورة الالتزام بآلية التصنيف المعتمدة في مراكز الرعاية الأولية وعدم تجاوز الألية المتبعة في فرز وتصنيف الحالات كما وقد تم توجيهها لاعتماد آلية التواصل SBAR لمناقشة وضع المرضى مع الطبيب المعني أو الطبيب المسئول عن النوبة وتم تعميم ذلك على فريق العمل لداعي التذكير والتنبيه لما هو متبع فعليا في قسم التمريض. ندى القفاص مشرفة التمريض |
NHC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 23-08-47997 | 8/13/2023 12:00:00 AM | 8/17/2023 10:37:56 AM | 8/14/2023 12:00:00 AM | ||||||||
4759 | د.فاطمه الرقراق | تم توجيه مريض من قسم التمريض لغرفة 1 للتفاهم مع الطبيبه لانه لا يوجد مواعيد المريض معروف بانه يأتي دائما متأخرا الى المركز ويظل في المركز حتى بعد انتهاء الدوام وتم اخبار التمريض بأن ينادوا رجل الامن ولكن التمريض وجهوا المريض الى غرفة 2 |
تم توجيه الموظفة المعنية وهي الممرضة زهراء ميرزا ولفت نظرها لضرورة الالتزام بآلية التصنيف المعتمدة في مراكز الرعاية الأولية وعدم تجاوز الألية المتبعة في فرز وتصنيف الحالات كما وقد تم توجيهها لاعتماد آلية التواصل SBAR لمناقشة وضع المرضى مع الطبيب المعني أو الطبيب المسئول عن النوبة وتم تعميم ذلك على فريق العمل لداعي التذكير والتنبيه لما هو متبع فعليا في قسم التمريض. ندى القفاص مشرفة التمريض |
NHC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 23-08-43297 | 8/13/2023 12:00:00 AM | 8/17/2023 10:41:56 AM | 8/14/2023 12:00:00 AM | ||||||||
4760 | Mohsen | 920702414 | 36609430 | m.alhujiri5@gmail.com | سلام عليكم شلون طريقة استلام بطاقة صحتي من مركز عالي الصحي؟ |
تم التواصل هاتفيا مع مقدم الاستفسار وابلاغه ان بطاقة صحتي جاهزة وبإمكانه الحضور لمكتب السجلات الصحية لإستلامها |
AHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-80294 | 8/1/2023 12:00:00 AM | 8/17/2023 12:39:48 PM | 8/3/2023 12:00:00 AM | ||||||
4761 | Lamees Alsamahiji | 790104423 | 34611311 | lam28ees@gmail.com | انا مريضة سكلر تابعة لمركز عالي الصحي وعندنا مريضة سكلر وقت اللي تدخل تاخذ جرعة المورفين تسكر باب غرفة الأبر وتقفله مع ان الممرضة المسؤولة خبرتنا ان ممنوع غلق الباب بأمر وزاري وتظل داخل الغرفة أكثر من نص ساعة سوالف وضحك مع الممرضات وصوتهم لقاعة الانتظار وطبعا بما ان الباب مغلق ما يدرون ان في اكثر من مريض او مريضين ينتظرون دورهم (سكلر وغير سكلر) وللعلم هي المريضة الوحيدة اللي تاخذ جرعتها بعد سبع ساعات ونص واحنا بعد ثمان ساعات بالدقيقة والثانية وللأسف الشديد اني كلمت مسؤولة الممرضات عن الوضع وما اخذت اي اجراء لا مع الممرضات ولا مع المريضة (فاطمة جعفر محسن) فأتمنى ان تلاقون لنا حل لهذي المشكلة لأننا تعبنا واحنا ننتظر دورنا أكثر من ربع ساعة عشان خاطر سوالفهم وضحكهم والممرضتين الموجودتين اليوم حوراء محمد وليتل فلور |
تم التواصل مع مقدمة الشكوى من قبل مسؤولة قسم التمريض والشرح لها عن حقوق المريض في المحافظة على خصوصيته أثناء تقديم الخدمة وسيتم توجيه الممرضات بالالتزام بقوانين العمل. اما بالنسبة لتوقيت المريضة فاطمة جعفر فإنها تعطى العلاج على حسب توجيهات الطبيب المعالج وتم التأكد من برنامج الاي صحة لمقدمة الشكوى وفترة انتظارها لتلقي العلاج حيث كانت لا تتعدىالسبع دقائق. |
AHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-03254 | 7/3/2023 12:00:00 AM | 8/17/2023 12:56:52 PM | 7/4/2023 12:00:00 AM | |||||
4762 | Fatima Ali | 870109103 | 66333877 | fj271987@gmail.com | انا مريضة سكلر تابعة لمركز عالي الصحي واخذ علاجي صباحا ومساء كل يوم ومعي مرضى آخرين ومن ظمن المرضى مريضة تدعى لميس ابراهيم السماهيجي ودائما ما تفتعل المشاكل لي وللمرضى الآخرين بدون اي سبب يذكر وتسبب لنا مشاكل كبيرة وفي كل مرة تقول مسئولة التمريض سيستر نضال مشكورة بالحديث معاها وتهدئة الأمور وتنذرها بعدم التعرض للمرضى ولممرضات المركز الصحي تهدأ الأمور أيام قليلة وتفتعل مشكلة أخرى إلى حد اليوم قامت المدعوة بتصويري فيديو في المركز الصحي في غرفة الإبر انا والممرضات ورأت الفيديو سستر نجود المهزع وقالت لها ممنوع تصورين المرضى والستاف ورفعت الموضوع لإدارة المركز بعدها انا علمت انها قامت بتصويري فيديو وذهبت لأكلمها ولكنها مشت ولم تكترث وبناء على كل ما حدث من افتعالها المشاكل لي وللمرضى الآخرين ارجوا ان يتم نقلنا كلنا من المركز اونقلها هي من المركز لأننا لا يعقل ان تستمر حياتنا في افتعالها المشاكل لنا كمرضى وللممرضات في حين ان سيستر نضال قامت بالحديث معها اكثر من مرة ولكن بدون استفادة وتوجد شكاوي اخرى عليها من قبل مرضى آخرين في حين انني سوف اقدم شكوى في مركز الشرطة |
تم التواصل مع المراجعة من قبل مسئولة قسم التمريض والشرح لها عن حقوق المريض في المحافظة على خصوصيته اثناء تقديم الخدمة وتم رفع موضوع التصوير الذي قامت به المريضة لميس لإدارة التمريض. كما تم الاجتماع مع المريضة لميس بحضور مسئولة التمريض ورئيس مجلس الإدارة والإداري والمنسق الأول وتم التوضيح ان ما حصل لا يمكن القبول به في المركز الصحي وممنوع التصوير في المراكز الحكومية وتصوير المرضى والممرضات دون علمهم، ردت المريضة لميس بأنها حذفت الفيديو ولن تكرر ذلك مرة أخرى. |
AHC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-92999 | 8/1/2023 12:00:00 AM | 8/17/2023 1:40:57 PM | 8/2/2023 12:00:00 AM | ||||||
4763 | Saleh | 970808348 | 36777097 | name@gmail.com | مركز عالي الصحي لا يوفر اكياس لحمل الأدوية |
تم التواصل هاتفيا بمقم الشكوى من قبل مسؤلة الصيدلية الا انه لم يرد على الهاتف تم توفير الاكياس في الصيدلية |
AHC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-41918 | 5/28/2023 12:00:00 AM | 8/17/2023 1:50:37 PM | 5/28/2023 12:00:00 AM | |||||
4764 | يحي سالم التميمي | لايوجد | 36689822 | SAM6YAHYA6UNG@GMAIL.COM | 1- من المفروض توفير مثل تلك العيادة في كثير من مناطق البحرين وذلك تخفيف الضغط على المراكز الصحية 2- جميع موظفين العيادة ممتازين ومحترمين ولهم جزيل الشكر |
الإتصال بالمريض وشكرة على المدح والثناء لجميع الموظفين على حسن المعاملة والأحترام وعلى جهودهم المبذولة تجاة المترددين على العيادة وتم اشعارة بأن المقترح المطروح بفتح عيادات في جميع مناطق البحرين سيتم رفعة الي الجهات المعنية للنظر في الأمر |
BCC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 23-08-87851 | 8/17/2023 12:00:00 AM | 8/17/2023 2:59:45 PM | 8/17/2023 12:00:00 AM | ||||||
4765 | Habib Ali | 660024624 | 34040088 | السلام عليكم ذهبت إلى مستشفى الكويت كالعادة لتلقى دواء الضغط 5/ exforge 160 وصدمت بأنه
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صباح الخيرتم التواصل مع المريض بتاريخ 6-7-2023 بخصوص الدواء اذ انه عندما اتى المركز لم يكن الدواء متوفر لانه هذا الدواء من ادوية المراجعين المحولين من مستشفى السلمانية وقد لا تتوفر بعض الادوية بسبب عدم وجود عدد ثابت للمرضى على هذه الادوية وهذا ما حصل للمريض وتم اخباره ان يراجع مستشفى السلمانية وهذا ما فعله ولكن لم يتوفر الدواء هناك ايضا .. ولذلك تم التواصل معه لمراجعة مركز حمد كانو بعد التواصل مع ادارة الصيدلية هناك الذين تعاونوا بتزويد المريض بالدواء .. شكرنا المريض على التعاون والاستجابةهذا ما لزم |
KHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-08-92408 | 7/5/2023 12:00:00 AM | 8/19/2023 11:19:04 AM | 7/6/2023 12:00:00 AM | ||||||
4766 | Zahra AlZaki | 39537504 | أتمنى لو يتم اضافة مواعيد المختبر للأمراض المزمنة في برنامج صحتي |
تم التواصل مع المراجعة وشكرها على الاقتراح مع التأكيد على دراسة امكانية تطبيق المقترح مع المختبر والمعنيين |
KHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-08-97532 | 8/2/2023 12:00:00 AM | 8/19/2023 12:24:58 PM | 8/3/2023 12:00:00 AM | ||||||||
4767 | Ali Alalaiwat | 720604770 | 37212220 | technoweld.bah@gmail.com | للاسف الشديد توظيف دكاترة ما عندهم اي ادنى انسانية اذا ياخذون التصرفات الخارجة عن الإرادة وذلك بسبب سوء الفهم بمعاقبة مريض ضغط وعدم اجراء اللازم لتنزيل ضغط الدم والاكتفاء بتحويل المريض للسلمانية دون تدخل اي علاج بدائي لتنزيل ضغط المريض والسبب سوء فهم من الدكتور علىمرافق المريض. والله لم اجد هذا في اي مستشفيات العالم. وفي نفس الحالة ونفس الدكتور (الدكتورة حنان غرفة 11 مركز عالي الصحي) اذا تعالج مريض آخر وارساله للتمريض لتنزيل ضغطه؟ لماذا؟ وحتى هذا اليوم ضغط زوجتي مرتفع ولم يتدخل اي طبيب والتفضل عليها بإنزال ضغطها المتواصل ولليوم الثاني ارتفاعه وعدم استقراره. مرفق نسخة من القراءة وحتى السلمانية اكتفوا بأخذ تحاليل الدون دون تدخل الاطباء لإنزال الضغط ؟؟ لماذا وماذا حصل؟ ارفع شكواي لله جل وعلا وللمسئولين للتحري عن هذا الموضوع وايجاد حل لزوجتي لأخذ العلاج قبل فوات الأوان. |
تم التواصل هاتفيا مع المراجع وحل مشكلته |
AHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-18816 | 6/4/2023 12:00:00 AM | 8/20/2023 8:37:08 AM | 6/6/2023 12:00:00 AM | |||||
4768 | Khdhur Khdhur | 920904173 | 37751369 | khadraaki735@gmail.com | اتقدم بالشكر الجزيل والثناء إلى رئيسة قسم التمريض في مركز عالي الصحي (الممرضة نضال) لمهنيتها العالية ولعملها الدؤوب مع المرضى بشكل عام(ومرضى السكلر) بالخصوص فالكل يشكرها على عملها الراقي والمتقن مع المترددين إلى قسم التمريض وبالخصوص مرضى السكلر فقر الدم المنجلي كل الشكر والتحية للاستاذة رئيسة قسم التمريض الاخت نضال. |
تم التواصل مع مقدم الشكر وشكره على الاطراء |
AHC | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-56238 | 3/15/2023 12:00:00 AM | 8/20/2023 8:43:54 AM | 3/16/2023 12:00:00 AM | ||||||
4769 | Hamad Nawab | 040214877 | 39474795 | hamadnawab14@gmail.com | Assalam wa alikum This is Hamad , I m 19 years old , my dad is employee in Sunni Waqf (Ministry of Islamic Affairs) my visa is under ministry and I want to know if my treatment is free in Government hospitals because till now in Government hospitals they were doing my treatment free but last week when I went to health centre they denied that you don't have insurance because you exceeded 18 years and you must pay . Health center: Muhammad Jasim kanoo (Hamad town) |
تم التواصل مع المراجع واخباره بانه بناء على التعليمات من الشؤون القانونية، فان القانون ينص على انه بمجرد وصول عمر الابن الى 19 سنة فلا يتم اعفائه من قبل ولي الامر |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-08-50766 | 8/20/2023 12:00:00 AM | 8/20/2023 10:30:34 AM | 8/20/2023 12:00:00 AM | |||||
4770 | احمد جميل | 39539578 | لا توجد اكواب قرطاسية شرب الماء دائماً |
تم التواصل مع المراجع وشكره على التواصل، كما تم اعلامه انه قد توفرت كاسات الماء من جديد |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-08-69679 | 8/20/2023 12:00:00 AM | 8/20/2023 11:05:00 AM | 8/20/2023 12:00:00 AM | |||||||
4771 | وفاء عبدالعزيز | 940404842 | 35008045 | w.algalaf@hotmail.co.uk | السلام عليكم ،، اتصل بالمركز الصحي وما يردون مع انهم مكلميني عشان موعد بنتي على نفس الرقم ( مركز محمد جاسم كانو الصحي ) ١٧٤٣٦٨٨٨وصار لي ازيد من نص ساعة اتصل لقسم رعاية الامومة محد يشيله ..المفروض يكون في احد يرد ع الاتصالات مانقدر انروح المركز فالدوام ( مثل ما اتصلو لنا ونرد عليهم لازم يردون اذا اتصلنا عليهم ) |
تم الاتصال الى المراجعة من قبل قسم الرعاية واخبارها بان الممرضات كن مشغولين في تطعييم المراجعين مما يتعذر عليهم الرد على الهاتف في كل بعض الاوقات، وقد تفهمت المراجعة الوضع ، فقد كانت من ضمن الحضور في نفس اليوم الذي قدمت فيه الشكوى وشهدت على الازدحام الموجود. |
MJK | Administrative | Complaint | Service Quality | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-08-33400 | 8/20/2023 12:00:00 AM | 8/20/2023 1:27:15 PM | 8/20/2023 12:00:00 AM | |||||
4772 | Fatima Baddad | 970601450 | 37799419 | fatimabadaw@gmail.com | السلام عليكم المعذره بس عندي استفسار عن كيفية الحصول على (بطاقة صحتي الذهبية) ؟ |
تم التواصل مع المراجعة واعلامها ان مشروع اختر طبيبك لم يطبق حاليا بالمركز الصحي، وانه في حال تم تطبيقه سوف تكون هناك اعلانات لكي يمكنك اختيار الطبيب ومن ثم يتم اصدار بطاقة صحتي. |
MJK | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-08-15799 | 8/20/2023 12:00:00 AM | 8/20/2023 1:14:56 PM | 8/20/2023 12:00:00 AM | ||||||
4773 | Muneera Alghunaim | 900100990 | 97333337502 | NBB Healthcare Centre Arad Dr Zainab Mohammed At my daughter 2 months vaccination appointment The Dr checking her physical check up and the private area . Her nails were extremely long like extensions .wearing no gloves and she hurt the baby |
تم التواصل مع العميلة الساعة 12:15 ظهرا بتاريخ 20/8/2023 ، وتم الاطلاع على حيثيات الموضوع ، وتم اتخاذ الاجراء اللازم لحل الاشكال وابلاغ الطبيبة المعنية بملاحظات العميلة فيما يخص ارشادات التعقيم والحرص على ارتداء القفازات اثناء عملية الفحص ، غير ان الطبيبة اكدت التزامها وحرصها على التقيد بالتعليمات الصادرة فيما يخص اجراءات التعقيم وابدت تفهمها وتعاونها مع ملاحظات العميلة . |
NAC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-08-84220 | 8/20/2023 12:00:00 AM | 8/20/2023 1:19:12 PM | 8/20/2023 12:00:00 AM | ||||||
4774 | Ahmed Nussaif | 730307301 | 33036360 | nussaif.bh@gmail.com | بنتي مريضة سكلر وتأثرت ببأنها تصحا الساعة خمس ونص لتوقف في طابور لحجز موعد للأسنان في مركز محمد جاسم كانو مدينة حمد وحصلت رقم ٢٥ بعد الساعة السابعة ولكن تألمت من اعراض السكلر والمصيبة عند رقم تسجيل المواعيد ١٦ انتهت المواعيد وهي رقمها ٢٥ فإلى متى سيتم حل مشكلة مواعيد الاسنان فليس من المعقول ثلاث غرف يعالجون ١٥ الى ٢٠ حالة يوميا بمقابل عدد سكان هائل يشمل مدينة حمد وداركليب وشهركان |
تم التواصل مع المراجع، واوضح لنا ان اعتراضه على عدد المواعيد والاطباء غير كافي للمنطقة الصحية، ومن جهتنا اخبرناه انه سوف يتم رفع مقترحه لزيادة عدد الاطباء في المركز. |
MJK | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-08-29839 | 8/21/2023 12:00:00 AM | 8/21/2023 12:52:15 PM | 8/21/2023 12:00:00 AM | |||||
4775 | budoor alhaddad | 911202250 | 33192255 | balhaddad1991@gmail.com | إلغاء موعد من عيادة الحوامل بالمركز وتعذر حضوري المركز بسبب مرضي وتم منعي من حجز موعد آخر في موقع الوزارة |
تم التواصل مع العميل
تم تحويل المشكلة للدعم الفني حتى تتمكن من حجز موعد عبر تطبيق صحتي
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SJC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-45185 | 8/6/2023 12:00:00 AM | 8/21/2023 2:02:08 PM | 8/6/2023 12:00:00 AM | ||||||
4776 | سيد علوي مصطفى جواد أحمد | لا يوجد | 33404405 | alawimustafa8282@gmail.com | نوع الشراشف لكبار السن تختلف اختلافاً كلياً عن النوع السابق. أرجو اتخاذ اللازم. توجد عينة مرفقة مع الرسالة. نطالب بإرجاع النوع الذي كان يجلب من صيدلية الخليج. |
تم رفع الشكوى إلى مشرف التمريض للمنطقة لرفعها للإدارة و متابعة الموضوع مع المنسق المختص. ملاحظة: تم تبديل نوع الشراشف لنوع افضل. |
BQC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10851 | 10851 | 23-08-97597 | 5/14/2023 12:00:00 AM | 8/21/2023 2:15:23 PM | 5/16/2023 12:00:00 AM | |||||
4777 | زينب سيد باقر | 920209211 | 66903312 | zainab.alsayed.104@gmail.com | قمت بحجز موعد للاتصال اونلاين عن طريق موعد تطبيب عن بعد وأم اعطائي موعد ساعه ٣:٢٥ مع د. زينب شهاب مستشفى البلاد القديم ولكن لم يتم التواصل معي إلى الآن .
|
تم الاتصال بالمريضة و تبين أن الخطأ ليس من الطبيبة او المركز الصحي. كما أنها تلقت اتصالاً من مركز الاتصال بالمواعيد صباحاً ليتضح أنها أعطيت موعد حضور بالخطأ بدل موعد تطبيب عن بعد و أعطيت موعداً بديلاً بتاريخ اليوم. و للعلم فإن الدكتورة زينب ليس لديها مواعيد تطبيب عن بعد. هذا ما لزم للتوضيح مع جزيل الشكر. |
BQC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-08-88297 | 8/21/2023 12:00:00 AM | 8/21/2023 2:41:28 PM | 8/21/2023 12:00:00 AM | |||||
4778 | علياء حبيب يوسف | لا يوجد | 33756742 | تحية طيبة الى المسئولين في وزارة الصحة الرجاء زيادة الاطباء في عيادة الاسنان في الفترة المسائية ولكم جزيل الشكر. |
تم مناقشة الموضوع مع مسؤول القسم وقد ةضح بان ذلك ضمن اختصاص الادارة العليا وهم بدورهم على علم بالكثافة السكانية بالمنطقة |
BHC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 23-08-51923 | 8/16/2023 12:00:00 AM | 10/29/2023 11:01:05 AM | 10/29/2023 12:00:00 AM | |||||||
4779 | شاكر جعفر زيد | لا يوجد | 33756768 | عيادة الاسنان للفترة المسائية واحدة لا تكفي الى جميع المنطقة التابعة لمركز البديع . الرجاء زيادة الفترة المسائية حتى تستكفي حاجة المرضى ولكم الشكر. |
تم رفع المقترح الى رئيس القسم للرد بتاريخ 21/08/2023
تم اشعار المريض بان المواعيد الصباحية هي الاكثر شيوعاً في الزيارات وبان هناك بعض الخدمات التي تقدم صباحاً لحاجتها الى وقت كافي |
BHC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 23-08-01592 | 8/15/2023 12:00:00 AM | 10/29/2023 11:02:21 AM | 10/29/2023 12:00:00 AM | |||||||
4780 | كميل نصر يوسف | لا يوجد | 36332261 | هناك ممرض ضربني ابرة ( ما يعرف يضرب كلش وتنتفخ العضلة) رجاءا لا تخلونه ، فيه ممرضة تلبس نظارة ضربتني تمام |
وردتنا الاستماره بتاريخ 20-8-2023 الساعه 8:30 صباحا من السيد كميل نصر بخصوص اعطائه ابره واشتكى من الالم المصاحب للابره وهي TESTERON INJ IM MONTHLY - ثم تم الاستعلام مع الممرض مجيد علي عن الموضوع ولا يوجد اي التباس في اعطائه الحقنه بالغلط .فتم التاكد من المريض وتم اعلامه بالموضوع وقد تفهم الاسباب من الالم وقد اخبرني بعدم رفعها للجهات العليا وهو الم موضعي فقط وقد ذهب عنه بعد يومين من الابره بدون ان تسبب له اي مضاعفات . وقد تم اخباره بضروره مراجعه الطبيب او قسم التمريض في حال ان لديه اي شكوى او استفسار عن الحقنه او المكان . واننا على اتم استعداد للتعاون مع الجميع في تقديم افضل الخدمات لجميع المرضى . هذا ما لزم ولكم منا جزيل الشكر والامتنان. |
BHC | Proffesional | Complaint | Service Quality | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 23-08-33807 | 8/3/2023 12:00:00 AM | 8/22/2023 8:36:37 AM | 8/20/2023 12:00:00 AM | ||||||
4781 | محمود سعيد حسن | لا يوجد | 38701869 | تقييم لمستوى الخدمة |
تم الاتصال بصاحب التقييم وشكره على التقييم. |
BHC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 23-08-56802 | 7/18/2023 12:00:00 AM | 8/22/2023 8:40:14 AM | 8/22/2023 12:00:00 AM | |||||||
4782 | لا يوجد | لا يوجد | 33920892 | تقييم مستوى الخدكة لقسم الرعاية تقييم تعامل موظفي المركز ممتاز سرعة الخدمة سيء مدى الرضى عن الخدمة المقدمة جيد |
تم تحقيق مستوى افضل في النظافة |
BHC | Administrative | Appreciation | Mother and Child Care | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 23-08-15549 | 8/20/2023 12:00:00 AM | 10/29/2023 10:46:35 AM | 10/29/2023 12:00:00 AM | |||||||
4783 | لا يوجد | لا يوجد | 39073518 | تقييم لمستوى الخدمات المقدمة من المركز رأيك في تعامل موظفي المركز ممتاز سرعة الخدمات سيء مدى الرضا عن الخدمة المقدمة سيء |
تم تحقيق مستوى متقدم في النظافة وقد تم التواصل مع المريض ولكن رقمه مغلق |
BHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 23-08-49474 | 8/20/2023 12:00:00 AM | 10/29/2023 10:47:49 AM | 10/29/2023 12:00:00 AM | |||||||
4784 | فاطمة عبدالمهدي | لا يوجد | 33390808 | تأخير من الدكتور وعدم تواجدها في الغرفة مدة نص ساعة. |
تم رفع الشكوى الى الطبيب المسئول للرد
تم التواصل مع المريضىة من قبل الطبيب المسؤول |
BHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 23-08-95277 | 7/13/2023 12:00:00 AM | 1/2/2024 11:41:02 AM | 10/29/2023 12:00:00 AM | ||||||
4785 | zainab sharaf | 030101875 | 39833656 | zanoobsharaf2003@gmail.com | أسكن في منطقة أخرى ولكن لظروف خاصة منت في منزل والدي وذهبت للمركز وتم أخباري بأنه يمكنني تلقي العلاج هنا وعند ذهابي لقسم التصنيف حولوني لمركز محمد جاسم كانو وقد أخبرتهم بأنني لا يمكنني الذهاب لهناك لأن المنطقة بعيدة وأعاني من آلام في الكتف واليد وكان تعامل الموظفين غير جيد وغير محترم |
تبين أن الموظفة قامت بإرجاع المريضة لأن مركز م ج ك يعمل ولا يتم إرجاع المرضى في فترات التصنيف والعطل الرسمية وتم الإعتذار للعميل |
SJC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-06337 | 7/23/2023 12:00:00 AM | 8/22/2023 9:43:30 AM | 7/23/2023 12:00:00 AM | |||||
4786 | zahra mohamed | 871004640 | 32227453 | zhr.bh@outlook.com | قسم الرعاية بدون موظف أستقبال لمدة نصف ساعة وقد توافد المراجعين والمرضى بدون أرقام مما سبب فوضى وعدم إنصاف في الدور |
تم التواصل والأستماع لملاحظات العميل حيث كان فترة إستراحة موظف الأستقبال وقد تم الترتيب لتواجد موظف في أثناء فترة أستراحة موظف الرعاية من أجل تقديم خدمات صحية ترضي العملاء |
SJC | Administrative | Complaint | Waiting Period | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-70077 | 7/23/2023 12:00:00 AM | 8/22/2023 9:48:56 AM | 7/23/2023 12:00:00 AM | |||||
4787 | hussain abdulrahim | 040706192 | 34425858 | hayoo1984@gmail.com | موظف الأستقبال أسلوبه سيئ وحدثت معه مشكلات مسبقاً قبل عدة شهور ولم يلتزم بالمناداة بحسب الأرقام |
تم التواصل مع العميل والإستماع للشكوى وتم توضيح بأن ممكن تقديم الخدمات بدون سحب رقم عندما لا يكزن هناك مرضى في الإنتظار وكذلك يتم مراعاة فئة كبار السن وذوي الهمم مع مراعاة تقديم الخدمات للجميع دون تفريق بين الديانات وبالنسبة للزيارة قبل عدة شهور فإن الموظف جديد ولم يكن موجود قبل عدة شهور. |
SJC | Administrative | Complaint | Waiting Period | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-51519 | 7/26/2023 12:00:00 AM | 8/22/2023 10:27:03 AM | 7/26/2023 12:00:00 AM | |||||
4788 | jalal mohsin | 700705244 | 39696915 | jalal.mohsin@gmail.com | أخذت موعد على دكتور وتم تحويلي على دكتورة وعندي ألم أحتاج أكلم دكتور ولمدة أسبوع يتم تغيير الدكتور إلى دكتورة وأتصلت للمركز وتم تحزيلي للمواعيد ولم يرد أحد كما تواصلت مع مركز الأتصال وأخبروني بالذهاب للمركز |
تم التواصل مع العميل وشكره لأستخدامه خدمة الحجز الألكتروني وتم التوضيح له أنه في حال حدث أي ظرف للعيادة أو الطبيب يتم نقل المواعيد على طبيب آخر وبالإمكان تحويل المريض من طبيب إلى طبيبة للفحص بناء على حالته الصحية وقد تم ترتيب متابعة للمريض بعد أسبوع |
SJC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-34642 | 7/26/2023 12:00:00 AM | 8/22/2023 10:37:13 AM | 7/26/2023 12:00:00 AM | |||||
4789 | جعفر حسن الزاير | 36446499 | zayerj@gmail.com | يرغب بتبديل نوعية األبر المستخدمة لقياس نسبة السكر في الدم من اللون االزرق الى اللون االصفر، |
تم التواصل مع المريض لمعرفة حيثيات الموضوع، حيث يرغب بتبديل نوعية األبر المستخدمة لقياس نسبة السكر في الدم من اللون االزرق الى اللون االصفر، سوف يرفع االقتراح إلدارة التمريض لتغيير المادة. |
SJC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-51625 | 6/22/2023 12:00:00 AM | 8/22/2023 10:57:15 AM | 6/29/2023 12:00:00 AM | |||||||
4790 | زهرة شهاب | 33820099 | zahrashehab17@gmail.com | التأخير في قسم المختبر |
تم التواصل مع المريضة هاتفيا بتاريخ 11-6-2023 واخبارها بأن المختبر يشهد ازدحاما في الفترة الصباحية من الساعة 7 الى 11 ص ويمكنها الحضور بعد 11 ص الى 6:45 م لاجراء هذا التحليل من الأحد الى الخميس وايام الاجازات من 7 ص الى 6:45 م حيث تكون فترة الانتظار أقل من عشر دقائق |
SJC | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-97894 | 6/11/2023 12:00:00 AM | 8/22/2023 11:02:47 AM | 6/11/2023 12:00:00 AM | ||||||
4791 | عادل حسن | 801102499 | 33303083 | ahzan12219@hotmail.com | الأتصال للمركز عدة مرات ولم يتم الرد |
تم التواصل مع العميل وأتضح بأنه والد إحدى طالبات خدمة المجتمع وكان بصدد الإخطار عن تغيب إبنته عن الحضور بسبب المرض كما تبين لنا بأن البدالة كانت على الوضع الصامت عن طريق الخطأ |
SJC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-55419 | 8/9/2023 12:00:00 AM | 8/22/2023 11:11:28 AM | 8/9/2023 12:00:00 AM | |||||
4792 | nawraa mohd | 980801931 | 37201037 | nweerm123@gmail.com | حضرت للمركز عند الساعة 6:45 مساءاً علماً بأن مركز الأساسي هو مركز البديع الصحي وهو يغلق عند الساعة 7 وقلم تسجل لي الموظفة موعد بسبب أن مركزي لم يغلق بعد وتتكلم معي بأسلوب غير لائق ولم تدخلني للتصنيف |
تم التواصل مع العميل وتوضيح آلية عمل مراكز 24 ساعة لقبول مرضى المراكز الأخرى من الساعة 7 مساءاً أي بعد أغلاق مراكزهم الرئيسية كما أن الأحترام المتابدل مطلوب بين الطرفين العميل والموظف كما أفادت موظفات الفترة المسائية برفع صوت المريضة وزوجها وصراخم على الموظفات أثناء تأديتهم لعملهم الرسمي. |
SJC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-38583 | 8/10/2023 12:00:00 AM | 8/22/2023 11:19:03 AM | 8/10/2023 12:00:00 AM | |||||
4793 | زهراء عادل عبدعلي | 37573777 | zahraaadel027@gmail.com | الشكر والثناء للموظفات سارة عبدالعزيز وأحلام علي سند وذلك لمعاملتهم وأحترامهم للمرضى مبتسمات بشوشات وأستقبلوني بوجه ملئ بالأبتسامة والمعاملة الطيبة |
SJC | Administrative | Appreciation | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-19795 | 8/3/2023 12:00:00 AM | 8/22/2023 11:25:18 AM | 8/6/2023 12:00:00 AM | ||||||||
4794 | فوزية بوراسها | 36111678 | الكيف لا يعمل الجو حار جداً |
يتم المتابعة مع قسم الصيانة بخصوص توفير قطع الغيار اللازمة |
SJC | Administrative | Complaint | Facilities and Services | Oral and Dental | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-70233 | 5/31/2023 12:00:00 AM | 8/22/2023 1:25:26 PM | 6/1/2023 12:00:00 AM | |||||||
4795 | حوراء عبدالنبي حسن الحداد | 39767515 | شكوى على د ز سامي حيث لم يقم بعلاجي بشكل صحيح |
تم التواصل مع المريضة حوراء Mob 39767515 بتاريخ 23/8/30
ذكرت ان في زيارتها للمركز الصحي سجلت على الطبيب سامي سلامه لكن كلامه لم يكن ملائما و لم تفحصها بسبب ان لديها اعراض الكورونا وكانت النتيجة ايجابية للكورونا و لم يعالجها بالمحلول الوريدي رغم ان الطبيب كتب من البداية ثم الغى الطلب من جهتنا ابلغنا المريضة ان اعطاء الادوية و المحاليل راجع الى تقييم الطبيب و في حال كان المريض مصابا بالكورونا فهناك قسم خاص في السلمانية يتوجه اليها المصابين بالكورونا لتلقي العلاج. وان جميع ملاحظاتها تحول الى الطبيب المعنى و اخذها في عين الاعتبار.
مع الشكر الجزيل |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-13172 | 8/6/2023 12:00:00 AM | 9/4/2023 8:40:52 AM | 8/30/2023 12:00:00 AM | |||||||
4797 | زهرة عبدالعزيز | 33220668 | الموظفة الجديدة ((أمينة فرحان)) حضرت لأحجز موعد عند الساعة 9:40 دقيقة مساءاً وبعد أنتظار لمدة 45 دقيقة تفاجأت بعدم وجود موعد أساساً وقد أخبرتني أن موعدي 9:45 على غرفة 12 |
تمت مخاطبة العميل وكذلك تم مناقشة الموظفة فيما حدث وتنبيهها إلى التركيز في العمل وإعطاء معلومات صحيحة للمرضى |
SJC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-44985 | 6/9/2023 12:00:00 AM | 8/22/2023 1:35:08 PM | 6/11/2023 12:00:00 AM | |||||||
4798 | عبدالغني | 38236927 | تم تسجيل زوجتي للعلاج على د شيماء غرفة 7 وبعد أنتظار فترة ألآتضح أن الدكتورة غير موجودة في الغرفة وقيل أنها في التمريض وراجعت قسم السجلات لتغيير الغرفة فأخبروني أن الدكتورة فتحت الموعد ولما رجعت لغرفة الدكتورة فرأيتها تتصفح في هاتفها النقال |
تم محاولة التواصل مع العميل و لكن هاتفه لا يمكن الاتصال به اخر اتصال 4/9/2023 الساعة 8:45 . تم التواصل مع الطبيبة المعنية و الرد في الايميل المرفق.
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SJC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-10676 | 7/27/2023 12:00:00 AM | 9/4/2023 9:06:52 AM | 9/4/2023 12:00:00 AM | |||||||
4799 | فاضل زعال | 36515130 | تحويل علاج من مركز محمد جاسم كانو الى مركز الزلاق الصحي |
تم الاتصال بصاحب استفسار وشرحه له بان هناك معاير لتحويل العلاج
مثل الحالات الخاصة كبار السن او مطلقة او ذوي احتياجات خاصة ولا شيء من هذي المعاير ينطبق علية وتم شرح له بانه يستطيع حجز مواعيد عن طريق تطبيق صحتي او مركز الاتصالات المركزية او اتصال للمركز نفسه ولا يوجد لديه ظرف استثناءي يستدعي تحويل علاجه |
ZHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 23-08-82226 | 8/17/2023 12:00:00 AM | 12/13/2023 1:13:44 PM | 8/21/2023 12:00:00 AM | ||||||||
4800 | حسين علي عبدالله | 39255560 | hussoonturbo@gmail.com | حسين سعيد موظف ذو أخلاق عالية |
SJC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-53250 | 8/13/2023 12:00:00 AM | 8/22/2023 1:44:39 PM | 8/14/2023 12:00:00 AM | ||||||||
4801 | فاطمة عبدالجليل الحداد | 930306902 | 36244743 | alhaddadf141@gmail.com | طلب عمل غيارات بالمركز الصحي لمدة مؤقتة |
تم التواصل مع المريضة وقبول طلبها بعد التوافق مع قسمي الأطباء والتمريض |
SJC | Administrative | Enquiry | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-37878 | 7/25/2023 12:00:00 AM | 8/30/2023 8:35:27 AM | 7/26/2023 12:00:00 AM | ||||||
4802 | عبدالعزيز احمد | 910713634 | 33135728 | انا مواطن بحريني وموظف في دايرة حكومية من اكثر من 14 عامآ توجهت اليوم إلى مركز عراد الصحي بسبب مرض ابنتي التي تبلغ من العمر 5 سنوات وتفاجأت بتعامل سيئي من الرسبشن حيث تميت واقف في سيد الإنتظار اكثر من 25 دقيقة انا وابنتي وتمت الموظفة تطرح سؤال وراء سؤال عن سبب عدم أصحاب بطاقة ابنتي التي لم أصدرها بعد بسبب إجراءات حكومية واخبرتها بذلك اني بحريني وزوجتي كذلك الا أنها أصرت ان تنادي موظف آخر وهكذا تميت في الإنتظار والاسئلة مايقارب 40 دقيقة أرجو من وزارة الصحة النظر في هذا الأمر،،،،، إلى متى في كل مرة هكذا علمآ أن ابنتي مريضة وتمت تكح طول الانتظار وفي الاخير تم إدخالي ع المسؤول العام لهم وتم يطرح سؤال وراء سؤال أرجو من وزارة الصحة النظر في هذا الأمر الذي سبب لي وابنتي ضيق نفسي حيث أحسست أنني غير العالم الموجود في المستشفى |
تم الاتصال بالعميل واخباره بأنه هذا الاجراء اعتيادي روتيني وليس مقصود له شخصيا وانه من حق الموظفة طلب الوثائق اللازمة لأعفاء المريضة ابنته وتم اخباره بأنه الموظفة لم تعامله بصورة سيئة بعكس ما حصل تم التعامل مع بكل ود واحترام وعن مدة انتظاره للعلم المريض تم تسجيل الموعد له الساعة 07:24 وكانت فتره انتظاره من بداية النقاش مع الموظفة مرورا بالمنسق الأول الى اداري المركز لا تزيد عن 20 دقيقه وعن إصابة ابنته بسعال لم يفصح العميل بإصابة ابنته بسعال لكي يتم عمل اللازم لها وفي النهاية تم اخبارة بأننا في مركز بنك البحرين الوطني الصحي خصوصا وفي مراكز الرعاية الصحية الأولية يتم معاملة جميع المرضى والمراجعين بكل ود واحترام على سواء دون تمييز واننا نعمل على خدمة المواطنين والمقيمين بكل رحابة صدر وتم اخباره بتزويدنا بالأوراق والمستندات المطلوبة لعمل بطاقة اعفاء لابنته |
NAC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-08-75227 | 8/22/2023 12:00:00 AM | 8/22/2023 2:23:24 PM | 8/22/2023 12:00:00 AM | ||||||
4803 | fatema khalil | 820403156 | 39969558 | ato00ma1982@gmail.com | سوء تنظيم المواعيد بالمركز حيث قلة مواعيد الأسنان وإضطرارنا للأنتظار لفترات طويلة |
تم التواصل مع العميل وشرح آلية مواعيد الأسنان والأعتذار عن أي سوء فهم خلال تلقيها الخدمة والتوضيح لها بأن الأحترام مطلوب من كلا الطرفين وإخطارها بأننا بصدد تطبيق مقترح لتحسين جودة الخدمات الصحية وتقليل الشكاوى على قسم الأسنان |
SJC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-68391 | 8/17/2023 12:00:00 AM | 8/23/2023 7:36:46 AM | 8/20/2023 12:00:00 AM | |||||
4804 | ايه علاء | 38041498 | شكوى بشأن الدكتور باسمة محبوبي اسائة في المعاملة و التنمر |
تم التواصل مع المريضة و تبين ان الدكتورة قالت لها بان رائحتها غير جيدة و يجب عليها الاستحمام و كررتها مرتين. مع انه المريضة اكدت انها ليست بنفس الوصف.وكذلك تم الاجتماع مع الدكتورة من قبل د هناء الفايز رئيس مجلس الادارة و تم تاكيد على الدكتورة بحسن التعامل و الاسلوب مع المرضى |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-08-94498 | 7/11/2023 12:00:00 AM | 8/23/2023 8:09:52 AM | 7/12/2023 12:00:00 AM | |||||||
4805 | Isa Albahdahi | 39647436 | زراعة مركز الحد الصحي بحاجة للعناية النخل |
تم التواصل مع العميل وشكره على اهتمامه بمظهر المركز الصحي وتم اخباره بانه سوف يتم العمل على تجميل المناطق الزراعية في المركز الصحي في اسرع وقت ممكن |
BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-08-81048 | 8/15/2023 12:00:00 AM | 8/23/2023 8:12:02 AM | 8/16/2023 12:00:00 AM | |||||||
4806 | محمد | 33038906 |
نشكركم على الخدمات التي تقدمونها، كما نناشدكم أخذ هذه الشكوى بعين الاعتبار لما يسببه الموضوع من فوضى وعدم وجود العدالة في إتاحة الفرصة للمراجعين في الحصول على الخدمات. حيث أننا توجهنا إلى مركز بنك البحرين والكويت الصحي بالحد بتاريخ 15 أغسطس 2023 وكان تواجدنا في تمام الساعة السادسة صباحاً من أجل إمكانية الحصول على رقم لمراجعة عيادة الأسنان. إلا أنه وللأسف الشديد تفاجأنا عند فتح قسم الاستقبال بتوزيع الأرفام على المراجعين الذين أتوا في وقت متأخر وبشكل عشوائي مع عدم مراعاة الأولوية وعدم تمكننا من الحصول على رقم لمراجعة العيادة وكذلك العديد ممن أتوا في في وقت مبكر وهو ما يتسم بعدم العدالة وسبب الفوضى والسخط بين المراجعين ويتناقض مع مبدأ جودة الخدمات الصحية ويعكس سوء التنظم في هذا المركز. لذا نناشدكم مخاطبة ومحاسبة المتسببين في ذلك حتى لا يستمر الأمر بهذه الفوضى ويسئ إلى سمعة الخدمات التي تقدمونها فضلاً عن حدوث المشاكل بين المراجعين. آملين أن نرى تصحيح الوضع وأن نلمس ذلك في زيارتنا القادمة. مع الشكر |
تم التواصل مع العميل والاعتذار له عن الخطء الغير مقصود ان وجد وتم شرح الية الحصول على رقم لخدمات الاسنان وحثه على الاتصال بمركز الاتصال الوطني لحجز مواعيد مسبقة لخدمات الاسنان واخباره بان خدمات الاسنان تقدم على فترتين الصباحية والمسائية |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-08-94661 | 8/15/2023 12:00:00 AM | 8/23/2023 8:14:35 AM | 8/16/2023 12:00:00 AM | |||||||
4807 | no name | 00000 | 0000 | زيادة عدد مراجعين الاشخاص الى 25 شخص |
سيتم دراسة الطلب وتنفيذه ان امكن ذلك |
NAC | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-08-62236 | 8/23/2023 12:00:00 AM | 8/23/2023 8:29:55 AM | 8/23/2023 12:00:00 AM | |||||||
4808 | fatema yusuf | 891106022 | 39772666 | fatima.alsarraj@gmail.com | توجهت للصيدلية ولم تكن الموظفة موجودة فطرقت الزجاج فجاءت الموظفة وأخبرتني أن آخذ رقم وأنتظر بالرغم أنه لا يوجد مرضى في صالة الأنتظار وعندما اتت عرضت عليها بطاقة الهوية فأخبرتني أن اضع البطاقة في النصف بأسلوب سيئ وأستغربت من المعاملة وسألتها ألا يوجد مسؤول هنا فقالت أنا مسؤولة نفسي ورفعت تلفونها لتصويري وستنادي الشرطة وامتنعت عن صرف الدواء لي |
قامت الموظفة برفع بلاغ إلى مركز الشرطة
مرفق نسخة منه |
SJC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-88569 | 8/19/2023 12:00:00 AM | 8/23/2023 10:55:25 AM | 8/20/2023 12:00:00 AM | |||||
4809 | أم علي | 39455010 | SAHARAGHA@YAHOO.CO.UK | جزاكم الله خير خدمة أكثر من ممتازة بداء من الإستقبال للمتريض للدكاترة للصيدلية فوق الممتاز |
SJC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-50382 | 8/16/2023 12:00:00 AM | 8/23/2023 11:00:02 AM | 8/17/2023 12:00:00 AM | ||||||||
4810 | alaa ghaith | 850609062 | 39801199 | alaa.gaith@gmail.com | أحاول الأتصال بقسم الرعاية ولكن لا يوجد رد أرجو الأتصال بي |
الفترة الصباحية تكون مزدحمة عادة بسبب كثرة المرضى وكثرة الأتصالات والمنسقة المتواجدة تقوم بالرد على جميع المكالمات الواردة وقد يكون أتصال المريض اثناء أنشغالها بالرد على مكالمات أخرى وقد قامت المنسقة بمعاودة الأتصال بالمريضة وغيرت لها الموعد المطلوب |
SJC | Administrative | Enquiry | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-02965 | 8/20/2023 12:00:00 AM | 8/23/2023 11:10:55 AM | 8/21/2023 12:00:00 AM | ||||||
4811 | ali aljouri | 921005075 | 33853800 | a.aljouri5@gmail.com | أختي عندها أصابة عمل وأطلب تقرير طبي لحالتها بعد أنتهاء فترة العلاج وت وقد حاولنا عدة مرات التواصل مع الأستشاري في مجمع السلمانية ولم نوفق باللقاء به |
تم التواصل مع العميل والشكوى لا تتعلق بقسم العلاج الطبيعي وإنما بخصوص كتابة التقرير النهائي من قبل الإستشاري بمجمع السلمانية الطبي |
SJC | Administrative | Enquiry | Physiotherapy | Low | Irrelevant Request | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-35756 | 8/17/2023 12:00:00 AM | 8/23/2023 11:36:31 AM | 8/21/2023 12:00:00 AM | ||||||
4812 | وفية عبدالرسول | 700704302 | 33108871 | تلقيت أتصال من المركز بعد يوم من سحب تحاليل الدم في مختبر المركزيريدون حضوري شخصياً للمركز وقد ذهبت على وجه السرعة خائفة ومذهولة من الأتصال ولكن أخبروني بأنهم لا يعرفون من المتصل وقد قمت بالتسجيل على طبيب للتأكد من سلامة نتائجي وقد كانت سليمة وقد وردني أتصال آخر من قسم المختبر لإخباري بحادثة وخزة إبره لأحدى الموظفات بعد عملية سحب الدم مني وهو إجراء رسمي يتم إتخاذه |
نود أولا الاعتذار من المراجعة العزيزة لما سببناه لها من ازعاج وخوف تم الاتصال المسبق بهاتف المراجعة بتاريخ 15-8-2023 ولم يتم الرد ، وتم الاتصال بالهاتف الآخر المدون في ملف المراجعة الالكتروني وكان هاتف الزوج . وتم الاتصال الثاني بتاريخ 16 -8-2023 عند الساعة 13:15 حال وصول الموظفة لدوامها تقريبا لايضاح سبب الاتصال بها وأخذ الموافقة على ارسال عينة دم لتحاليل اضافية ، لتعرض الموظفة لوخزة ابرة بعد سحب عينة دم منها . بعد استلام شكوى المريضة من تواصل تم اعادة الاتصال بها اليوم 17-8-2023 عند الساعة 14:45 لاعادة الاعتذار وشرح سبب عدم معرفة باقي موظفات قسم المختبر لسبب الاتصال بها من جانب الموظفة التي وخزتها الابرة. وتم أخذ موعد للمراجعة على غرفة طبيب العائلة لمراجعة نتائج الدم والاطمئنان عليها
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SJC | Administrative | Complaint | Behavioral | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-67809 | 8/16/2023 12:00:00 AM | 8/30/2023 9:34:04 AM | 8/22/2023 12:00:00 AM | ||||||
4813 | هشام الصائغ | لا يوجد | 66361613 | الشكوى ضد الدكتور عصام ( غرفه رقم 7 ) 1 - جعلني انتظر كثيره 2- ادخل مريض قبل دخولي رغم انه جاء بعدي ولم يدخلني الا بعد طريق الباب بعد مايقارب 20 الى 30 دقيقه 3- يحكم على المرضى قبل الاستماع الى المشكله كامله . رغم عدم وجود اي مرضى 4- استهتار تام للاسف.
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تم الاتصال للمريض لاخذ تفاصيل الشكوى المقدمه حيث اتى يعاني من الام في البطن و انتظر الطبيب ما يقارب ٢٠ دقيقه و لم يستدعيه الا بعد ان طرق الباب و دخل من نفسه ( علما بان المريض لم يكن تحت اي تصنيف و لم يحن موعده و لكن الطبيب قام بمعاينته عندما دخل ) |
HKC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-08-41229 | 7/27/2023 12:00:00 AM | 8/23/2023 2:03:10 PM | 8/1/2023 12:00:00 AM | ||||||
4814 | حنان احمد السخي | لا يوجد | 36212346 | نشكر كل من الدكتوره هدى الحايكي والممرضه ولاء فاضل والممرض ياسر جمعه والممرضه anama لحسن معاملتهم ومجهودهم الرائع |
تم الاتصال مرات عديده ولكن لم يكن هناك اي استجابه وكنا نريد ان نشكر المراجعه على كلماتها الهادفه والمشجعه لفريق عمل مركز حمد كانو الصحي |
HKC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 23-08-35445 | 6/17/2023 12:00:00 AM | 8/23/2023 2:06:41 PM | 8/1/2023 12:00:00 AM | |||||||
4815 | حنان احمد السخي | لا يوجد | 36212346 | اشكر دكتور حماده القاسمي والصيدلي المحترم حسن علي على خدماتهم الرائعه شكرا لجميع موظفي مركز كانو |
تم الاتصال بالمراجعه لمرات عديده ولكن دون رد لشكر المراجعه على الكلمات التعبيريه والتشجيعيه لفريق عمل مركز حمد كانو الصحي |
HKC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 23-08-52061 | 6/16/2023 12:00:00 AM | 8/23/2023 2:11:55 PM | 8/1/2023 12:00:00 AM | |||||||
4816 | حسن الحايكي | 861205103 | 36450592 | no@mail.com | السلام عليكم، تفاجأت اليوم عند دخولي لتطبيق صحتي لحجز موعد في مركزي الصحي (مركز البلاد القديم الصحي) كعادتي أنني محظور، بسبب إدعاء بعدم إلتزامي بحضور المواعيد في وقتها، وأتحدى أي طبيب أن يثبت ولو لمرة واحدة تأخري عن الحضور للموعد في الوقت الفحدد، بل على العكس تماما.. فمعظم الأطباء لا يلتزمون بالحضور للدوام في الوقت المحدد، بتساهل واضح من إدارة المركز، ونحن نعاني من تأخر معظم الأطباء بشكل يومي عن الحضور للدوام في المركز الصحى، وعن إستدعاء المريض في وقت الموعد المحدد. أيضا إدارة هذا المركز دائما ثحاول أن تخلق لنا المشاكل نحن كمرضى سكلر، وهي في كل مرة ثفاجئنا بقرارات مجحفة، لأن شكاوانا لا تلقى آذان صاغية في وزارة الصحة أطالب برفع الحظر، ومحاسبة المسؤول عن حظري في تطبيق صحتي، لا سيما أنة ليس هناك سبب لحظري، وأتحدى أن يأتي من قام بحظري بسبب مقنع لوزارة الصحة، وأنا دائم الإلتزام بحضوري للمواعيد في الوقت الفحدد، ومن قام بحظري لفق لي هذا الإتهام كذبا. أرجو أن تندخل الوزارة لإنهاء هذه المهزلة التي لم تحذث لي وحدي بل حدثت سابقا لعدد من مرضى السكلر غيري. إدارة المركز تستهدفنا. |
تم الاتصال بالمريض بخصوص الشكوى المتعلقة بأن عليه حظر في حجز المواعيد عبر تطبيق صحتي حيث أنه بعد التحري عن المشكلة في برنامج صحتي تبين أنه ليس لديه أي غياب لأكثر من 3 أيام في الشهر الواحد و أن المشكلة تقنية و عليه متابعة القسم الفني لتطبيق صحتي. |
BQC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-08-08919 | 4/19/2023 12:00:00 AM | 8/24/2023 7:33:05 AM | 4/19/2023 12:00:00 AM | |||||
4817 | مناهل خالد | 880707771 | 34556726 | a.m.84.88@hotmail.com | حبيت اشكر جميع موظفين مركز البلاد القديم الصحي على سرعه استجابتهم في الرد على الهاتف رقم ١٧٤٠٨٨٨٨ ورحابة صدرهم في سماع المريض بالاخص الموظف المناوب في شفت اول الساعه ٤ بمساء تاريخ ٣١/٥/٢٠٢٣ والموظفه المناوبه نهار في الساعه ٨.٣٠ صباحا في تاريخ ١/٦/٢٠٢٣ لهم الف شكر وتقدير واتمنى يوصل صوتي لهم. |
تم التواصل مع مع العميلة و شكرها على تقديرها للموظفين |
BQC | Administrative | Appreciation | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-08-08944 | 6/4/2023 12:00:00 AM | 8/24/2023 8:58:38 AM | 6/4/2023 12:00:00 AM | ||||||
4818 | حسن علي | 771105576 | 33039126 | no@mail.com | السلام عليكم نعاني من الحرارة في غرفة التمريض بسبب قفل المكيف من احد عمال اعمال الصيانة لقد تخبرناه مرات عدة و يتجاهل الأمر مركز البلاد القديم. |
تم التواصل مع العميل و شرح المشكلة و يتم العمل على حلها مع قسم الصيانة. |
BQC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-08-82545 | 7/26/2023 12:00:00 AM | 8/24/2023 9:05:13 AM | 7/26/2023 12:00:00 AM | |||||
4819 | بسمه محمد يوسف | 720302781 | 34114543 | تم تحويلي من المركز الصحي الرفاع الشرقي الى مركز حمد كانو لتغير عنواني اول زياره لي عند عياده السكر تم المعامله معي باسلوب غير لائق من الطبيبه عندما رات نتائج السكر مرتفعه ولم تطل على نتاج باقي الفحوصات وتم طلب تحويل على المستشفى السلمانيه لاني رفضت اخذ علاج اخر رفظت العلاج لسبب الدواء يؤدي الى تحفيز الخلايا السرطانية. ولم امانع على التحويل وتم شهر ولم يتم اعطائي تحويل الى السلمانيه وانا في انتظار موعد التحويل القادم |
تم الاتصال للمريضه لاخذ ملابسات الشكوى و تبين انه هذه هي الزياره الاولي لها و هي تعاني من ارتفاع حاد في السكر و عليها تاخذ جميع الادويه المتوفره في المركز و عليه قامت الطبيبه بتحويلها الي عياده الغدد الصماء في مستشفي السلمانيه للحصول على ادويه او ابر تساعد في التحكم في معدلات السكر و بعض الادويه الاخرى تعاني المريضه من عدم ارتياح في اخذها |
HKC | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-08-51201 | 8/15/2023 12:00:00 AM | 8/24/2023 9:41:06 AM | 8/17/2023 12:00:00 AM | ||||||
4820 | محمد أحمد | 950705012 | 66966777 | mohd.jamal.1995@gmail.com | My father will be travelling for medical treatment, as of now we don't know what is the exact period of his treatment abroad and therefore he would like to get his chronic medicines inadvance for two months. Below are the medicines needed: 1. Crestor, 2. Euthyrux and 3. Glentek. |
تم الاتصال بالعميل و شرح آلية استلام الأدوية في حال السفر و هي إحضار نسخة من تذكرة السفر و الهوية. |
BQC | Administrative | Enquiry | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-08-57411 | 8/14/2023 12:00:00 AM | 8/24/2023 9:48:39 AM | 8/14/2023 12:00:00 AM | ||||||
4821 | حميد عباس | 851209700 | 36699723 | no@email | انا مريض سكلر دائم الحضور للعلاج في مركز بلاد القديم الصحي .. وأتعرض مع إخوتي مرضى السكلر في كُلِ مرة لسوء مُعاملة من قِبل الدكتور باسم الجفيري .. فهو لا يرغب في علاجنا (مرضى السكلر) ويتعمد تأخيرنا واستفزازنا بل وإهانتنا لكي لا نقوم بالتسجيل عليه حتى أن غالبية المرضى لا تفضل الدخول عليه بسبب طريقة تعامُله السيئة معهم مُنذ أن تم إرجاعه للعمل في مركزنا الصحي |
Patient was contacted, he said he has canceled the complaint, there was no clear complaint and patient claims that doctor is disrespecting him and sickle cell patients by telling him to wait for his appointment and asking him to wait for his turn to review his medical record before deciding on the management plan. |
BQC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-08-25493 | 8/15/2023 12:00:00 AM | 8/24/2023 12:38:38 PM | 4/15/2023 12:00:00 AM | |||||
4822 | حسن الحايكي | 861205103 | 36450592 | no@mail.com | السلام عليكم منذ فترة قصيرة تم إرجاع الدكتور باسم الجفيري للعمل في مركز بلاد القديم الصحي ومن أن تم إرجاعه وهو لا يتعامل مع المرضى لا سيما المصابين (بالسكلر) بطريقة ودودة، ودائماً يعمل على تأخير علاجهم، واستفزازهم، وتطفيشهم لكي لا يدخلوا عليه مجدداً، فهو لا يريد علاج مرضى السكلر، ولسث الوحيد ممن تعرض لسوء المعاملة مع الطبيب المذكور، إذ إضطررت اليوم لتغيير الطبيب المعالج بعد تطفيشي وتعمد تأخير علاجي من قبل الطبيب المذكور، وإن لم يكن هذا الطبيب راغبا في العودة لهذا المركز الصحي، فعلى الوزارة أن ثلبي طلبه، لأن المتضرر من بقائه في بينة لا يود العمل فيها هو المريض الذي يتعرض لسوء المعاملة من قبله، إذ أن أغلب المرضى لا يرغبون في الدخول على هذا الطبيب مند عودته، والجميع يتحدث عن إستفزازه لهم، وعن.مواقف سيئة حصلت له مع هذا الطبيب، ونحن المرضى ندفع ثمن وجوده في مكان لا يرغب فيه. |
Patient was contacted three times with no response |
BQC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-08-53402 | 8/14/2023 12:00:00 AM | 8/24/2023 12:55:25 PM | 8/14/2023 12:00:00 AM | |||||
4823 | فاضل مهدي | 800108850 | 39996582 | fadhel.ymahdi1@gmail.com | تم التواصل مع العميل و توضيح إجراءات تسجيل الموعد للانتقال من المرحلة الإبتدائية إلى المرحلة الإعدادية و ذلك بالحضور لقسم رعاية الأمومة و الطفولة صباحاً أو لقسم السجلات مباشرة في الفترة المسائية. و تم التأكيد على الأقسام بأهمية الرد على جميع المكالمات. |
تم التواصل مع العميل و توضيح إجراءات تسجيل الموعد للانتقال من المرحلة الإبتدائية إلى المرحلة الإعدادية و ذلك بالحضور لقسم رعاية الأمومة و الطفولة صباحاً أو لقسم السجلات مباشرة في الفترة المسائية. و تم التأكيد على الأقسام بأهمية الرد على جميع المكالمات. |
BQC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-08-26276 | 8/14/2023 12:00:00 AM | 8/24/2023 1:16:38 PM | 8/14/2023 12:00:00 AM | ||||||
4824 | Zainab Sharaf | 830203796 | 32323564 | Zanoobsharaf2003@gmail.com | ارجو متابعة مشكلة التكييف في مركز محمد جاسم كانو الكائن في دوار ١٧ المركز عبارة عن ( خباز ) من الحرارة في قسم التمريض خصوصا وعلى الرغم من إصلاحه ( مثل ما يقولون) الا ان المشكلة لازالت موجودة والمكيف الاحتياط ( محد راضي يشغله لييييش ) ؟؟؟؟؟ |
تم الاتصال للمراجع في الأوقات الالية دون رد 11:36 12:47
للعلم بعد معاينة القسم شخصياً وسؤال الممرضين عن درجة حرارة القسم فكانت الايجابة ان القسم بارد ولا داعي لتشغيل المكيف الاحتياطي |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-08-25123 | 8/27/2023 12:00:00 AM | 8/27/2023 12:54:50 PM | 8/27/2023 12:00:00 AM | |||||
4825 | منال الشويخ | 761002677 | 36606109 | ي تاريخ ١٤ أغسطس تم تشخيص الحالة بأني اعاني من الكتف المتجمد والذي اكدت الدكتورة فاطمة أحمد بانه المعاناة او الحالة اعانيها من فترة طويلة ولكني الان فقط راجعت مركز جدحفص الصحي وتم تحويلي الى العلاج الطبيعي لتخفيف الالم حتى يحين موعدي مع الدكتور العظام في مجمع السلمانية الطبي واخبرني مركز المواعيد بانه سوف يتم تحويل المعلومات الى مركز ابن سينا وسوف يتواصل المركز معي لتحديد موعد للعلاج الطبيعي وحتى الان اليوم لم يتم التواصل معي ومع العلم ادوية تخفيف الالم نفذت واعاني حاليا من الم شديد على امل الاتصال بي من قبل العلاج الطبيعي |
تعقيبا على ما وصل لنا من برنامج تواصل بخصوص شكوى المريضة منال أحمد الشويخ 761002677 بأنه تم الإتصال بها و توضيح إليها مايلي:
وشكرا
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ISC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 23-08-11042 | 8/27/2023 12:00:00 AM | 8/28/2023 8:53:16 AM | 8/28/2023 12:00:00 AM | ||||||
4826 | M.S.Lalagi | NILL | 34469489 | Iam very satisfied with all staff . |
Thank you so much for your kind words. It means a lot to us to know that we have made a positive impact on your health and well=being. We are committed to providing highest quality care possible to all of our patients, and your feedback motivates us to continue to strive for excellence.
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ISC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 23-08-28143 | 6/12/2023 12:00:00 AM | 8/28/2023 9:06:27 AM | 6/14/2023 12:00:00 AM | |||||||
4827 | Mujtaba Kadhem | 931106605 | 39770855 | mujtabaa.93@gmail.com | انا مريض سكلر عملت عملية يوم الاربعاء الفائت وخرجت من المستشفى يوم الجمعة في الادوية اليومية الي تصرف لي من قبل السلمانية صار خطا في ادخال الوصفة فقسم التمريض نصحني ان اسجل على الطبيب في المركز الصحي و هم يدخلونه لي على ان ياتي يوم الاحد و يتم تعديل الوصفه من قبل المختصين في السلمانية في يوم السبت الظهر الساعه ٢ مساء سجلت على طبيب اسمه محمد عباس في مركز محمد جاسم كانو ١٧ علما اني اواجه صعوبه في الحركة الى الغرفه وخصوصا غرفه رقم ٨ المسافه كانت طويله طرقت الباب بعد التاكد من عدم وجود مرضى داخل الغرفه استاذنت الدخول واخبرته بحالتي وان الوصفه موجودة لكن تم ادخالها في المكان الخطا من الطبيب المناوب في السلمانية واخبرته بكل اذب القصه واريته العمليه لكني تفاجات برده الفعل والعصبيه ( انا ما اكتب هذا الدواء وانت مو داخل سوبر ماركت و الكلام الجارح منه انتظر في قدامك ٣ مرضى وانا مستحيل اكتب لك اطلع بره الين جا دورك بعدين بجوف واصلا ما بكتب لك ) رددت عليه بكلمة ان شاء الله وطلعت من الغرفه بكل ادب واحترام توجهت الى قسم التمريض وكلي شكر لهم اتصلو به وحصلو توبيخ اشد سجلت على طبيب اخر وله جزيل الشكر |
تم التواصل مع العميل وتوضيح تفاصيل الشكوى وتم التواصل مع الطبيب المعني والتأكيد على أهمية اتباع مهارات التواصل الفعال في العمل و مراعاة حالة المريض الصحية |
MJK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-08-02711 | 8/28/2023 12:00:00 AM | 8/29/2023 11:04:30 AM | 8/29/2023 12:00:00 AM | |||||
4828 | Fatema Salman | 980602939 | 35392382 | fatema.salman98@gmail.com | خديجة عبدالقادر علي - الرقم السكاني 030110505 حامل في الاسبوع العاشر وتتابع الحمل في مركز عالي قبل اسبوع حولوها السلمانية قالوا لها في مشيمة بس ما في جنين ورحنا السلمانية وقالوا ان في مشيمة وفي جنين بس ما في نبض وكانوا يبون يرقدونها عشان ينزلون الجنين ورحنا مستشفى خاص وطلع كلشي طبيعي الجنين موجود وفيه نبض، ما حبينا نشتكي من المرة الأولى بس أمس تكرر مثل الموقف وقالوا ليها مركز عالي ان في جنين بس ما في نبض وتعبت نفسيتها عدل ورحنا مستشفى خاص وطمنونا ان الجنين بخير والنبض موجود، ما حبينا نشتكي من أول مرة بس الموضوع تكرر ونفسيتها قاعدة تتدمر وبعد كل زيارة في المركز نروح خاص بسبب كلامهم ونفسية المريضة تعبانة حاليا بسببهم ونحملهم مسئولية اذا لا سمح الله صاد المريضة شي لأن النفسية واجد مهمة فترة الحمل الشكوى على مركز عالي ومستشفى السلمانية. |
تم الأتصال بمقدمة الشكوى و تكون أخت المريضة و كانت معها خلال زيارتها لمركز السلمانية الطبي لكن خلال زيارتي المركز لم تكن معها وفتم أخذ الأذن لمعرفة المعلومات من مقدمة الشكوى لأنها خاصة بالمريضة خديجة و تم الأتصال بعدها مرة للتحدث من المريضة نفسها و التأكد من المعلومات ) و تم الشرح ان ما تم عمله من قبل طبيبات المركز الصحي هو حسب البروتكول المتبع لإاول زيارة لعمل الأشعة التلفزيونية بتاريخ 15 أغسطس :انت لتحديد عمر الجنين حيث أن كان هناك شك بتاريخ أخلر دورة و الطبيبة حددت أنه حولي 10-13 اسبوع لكن فقط تم رؤية كيس الحمل فحولتها لقسم الطواريء و هناك ممكن يسأل عنه القسم المختصص أما الزيارة الثانية كانت بتاريخ 22 أغسطس و تم فحص المرضة في عيادة الحوامل و تم محاولة سماع صوت النبضات بجهاز Daptone و لم تتسطع الدكتورة سماع النبض و بحسب الأجراء المتبع و الدليل الأرشادي ان يتم تحويل المريضة لقسم الطواريء للتأكد من النبض بالأشعة التلفزيونية فرفضت المريضة الذهاب بسبب التجربة السابقة لها و أخبرت الطبيبة أنها ستذهب لمستشفى خاص. تم شرح كل هذا للمريض و مقدوة الشكوى و أن ماتم عمله كله حسب الأدلة الأرشادية المتبعة و أذا كان اي تقصير بدر من جهة المركز فاجابت بأنه لم يكن هناك أي تقصير و طلبت منها أن تأتي و تتلقى الخدمة في المركز الصحي و سنكون سعيدين بذلك و أن هدفنا الأساسي أن نقدم أفضل رعاية للجميع و نضمن سلامتهم دائما) |
AHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-12463 | 8/23/2023 12:00:00 AM | 8/29/2023 9:08:53 AM | 8/24/2023 12:00:00 AM | |||||
4829 | Yusuf Hamza | 950801682 | 37770747 | yousifmhamza@gmail.com | My wife took my 2 month old baby for vaccine in Aali Health Center, first they tell them go up, then they tell them go see Dr downstairs, then Dr tell them go up 3 times !!! and when finally they must go back for Dr they waited 1 hour then they tell them Dr on a break come another time !!! Dr Rabab rubbish behavior !!! Adminisreation rubbish management of clinic !!! |
تم التواصل والرد على الشكوى وعمل اللازم |
AHC | Administrative | Complaint | Service Quality | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-00434 | 8/6/2023 12:00:00 AM | 1/10/2024 12:08:30 PM | 8/7/2023 12:00:00 AM | |||||
4830 | Mahmood Hasan | 881010995 | 39047829 | mamodi_2@hotmail.com | مركز عالي الصحي الموظفة في الصيدلية ترفض اعطائي الدواء اليوم تاريخ 19/6/2023 لأنها تقول يجب علي استلام الأدوية بعد مرور شهر كامل على آخر استلام والذي يصادف تاريخ 29/6/2023 مع العلم اني اخبرتها ان انا آتي مرة كل شهر فقط لكي استلم أدوية أمي وأبي سواء في نص الشهر او بدايته او آخره ولا اعطلب منها اعطائي الدواء مرتين في الشهر ووضحت اليها الموضوع لكنها رفضت اعطائي الدواء |
تم الاتصال بمقدم الشكوى وايضاح توجب استلام الأدوية بتاريخ استلامها الأول وهناك مجال يومان للتقديم كما انه يوجد امكانية لتغيير تاريخ الاستلام وهذا ما اختاره مقدم الشكوى |
AHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-08-63828 | 6/20/2023 12:00:00 AM | 8/29/2023 10:00:26 AM | 6/21/2023 12:00:00 AM | |||||
4831 | kawthar | no id | 32253048 | name@gmail.com | التمريض : قامت إحدى الممرضات بالتعامل بشكل سيء حيث أخبرتها أنني سأقوم بتأجيل موعد التطعيم بسبب ظروف خاصة حيث قامت بتهديدي انها ستقوم بإجراءات ضدي وستقوم بإرسالي إلى المحكمة مع دفع غرامة |
تم التواصل مع مقدمة الشكوى هاتفيا كما تم الاجتماع معها بحضور مسئولة قسم التمريض وإداري المركز وتقديم الإعتذار لها عن اسلوب الموظفة والإيضاح لها ان ما قصدته الممرضة هو ان رفض تطعيم الأطفال يعرض ولي الأمر للمحاسبة القضائية ودفع غرامة مالية
|
AHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 23-08-66606 | 7/9/2023 12:00:00 AM | 8/29/2023 10:39:48 AM | 7/10/2023 12:00:00 AM | |||||
4832 | مروة الشيخ | 3384856 | تسريع خدمة الارقام مو معقولة اوقف ساعة عشان رقم
قسم المختبر والصيدلية نفسيات حيل وفي دكتور بل المعالجة بجنن كرموه تكفون يجنن وربي |
الرقم خطأ |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-08-80112 | 8/29/2023 12:00:00 AM | 8/30/2023 8:03:19 AM | 8/29/2023 12:00:00 AM | |||||||
4833 | أحمود السالم | 33314099 | تأخير جداً في التمريض ((قسم المعالجة)) |
تم الاتصال للمريض لمعرفة أسباب الشكوى وقد تبين انا المريض قدم الشكوى لقسم التمريض لقصور في عدد الاسرة المتاحة لعلاج المرضى مؤديا ذالك في تراكم اعداد المرضى الذين يحتاجون الى سرير للمعالجة وليس تقصيرا من الموظفين وسوف نرفع الشكوى للجهات المختصة لتوفير مساحة أكبر وعدد اسرة أكثر للمعالجة. وشكرا لتعاونكم |
MJK | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-08-37232 | 8/29/2023 12:00:00 AM | 9/12/2023 6:43:17 AM | 8/31/2023 12:00:00 AM | |||||||
4834 | سيد نادر قاهري | 33320603 | s.nader.q83@gmail.com | أقترح على جميع المرضى بأن يحملوا أخواننا الممرضين على سبعين محمل (لأنهم اناس) والانسان طاقات ، فلا تلومونهم اذا بدر منهم اي ردة فعل لأن الضغط يولد الإنفجار فأرجو من جميع الطوقم ان يسامحوني ان بدر لي خطأ منهم |
الكلام موجه للمرضى |
MJK | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-08-97839 | 8/25/2023 12:00:00 AM | 8/30/2023 8:17:06 AM | 8/30/2023 12:00:00 AM | |||||||
4835 | عبدالكريم حسن | 36774600 | حضرت من أجل تضميد رجل أبنتي لقسم التمريض وأخبروني بالدخول على الطبيب أولاً |
تم التواصل مع والد المريض وتوضيح القانون المتبع بضرورة وجود طلب من الطبيب للتضميد في السجل الإلكتروني للمريض |
SJC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-41921 | 8/25/2023 12:00:00 AM | 8/30/2023 9:07:02 AM | 8/30/2023 12:00:00 AM | |||||||
4836 | عبدالله عبدالرسول سعيد علاوي | 39828881 | أود أن أقدم شكوى علي ادزأيمان عطية اللتي ألغت موعدنا بعد مرور دقيقتين عليه فقط وأغلقت المكتب بتاريخ 21/08/2021 الساعة 6:40 دقيقة |
رد الأطباء تمت محاولة التواصل مع العميل عدة مرات و لكن لا يمكن الاتصال به يومي الخميس 31/8/2023 و الاحد 3/9/2023. و بالرجوع الى الطبيبة المعنية انها لم تلغي الموعد و انما اخبرت السجلات بقرب انتهاء دوامها وباعطاء المريض موعد على الطبيب المناوب حتى يتم معاينته عند الحضور.
مع الشكر الجزيل |
SJC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-81105 | 8/23/2023 12:00:00 AM | 9/3/2023 1:50:20 PM | 9/3/2023 12:00:00 AM | |||||||
4837 | سامي العنيسي | 761209549 | 33311891 | sami_alonaisi@hotmail.com | لدينا أستفسار فقط وليس شكوى وهو عدم الرد على الهاتف من قبل قسم العلاج الطبيعي |
قام المريض بزيارة القسم صباحا لأخذ موعد وعند استلام المقترح تم التواصل مع المريض عبر الهاتف وتوضيح أنه لدينا منسق مواعيد واحد فقط حاليا والآخر في اجازة وأنه من الصعب الرد على التليفون مع عدد المرضى الكبير في القسم |
SJC | Administrative | Complaint | Workforce Shortage | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-30000 | 8/24/2023 12:00:00 AM | 8/30/2023 11:20:27 AM | 8/24/2023 12:00:00 AM | |||||
4838 | mohamed al omari | 970912323 | 39330049 | mohamed.alomari97@gmail.com | كيف يحصل أبناء البحرينية على التأمين الحكومي الصحي |
تم التواصل مع العميل والإجابة على أستفساره وأخطاره بالوثائق المطلوبة لطلب الإعفاء من الرسوم لأبناء البحرينية |
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-25639 | 8/29/2023 12:00:00 AM | 8/30/2023 11:23:49 AM | 8/29/2023 12:00:00 AM | ||||||
4839 | fatema aljad | 970700202 | 33424144 | fatimamaj7@gmail.com | أتضرر شخصياً من عدم حصولي على مواعيد بعد الساعة الثالثة مساءاً في قسم الرعاية للحوامل وحتى لإجراء التحاليل الطبية بعد الساعة ال11 صباحاً حيث أن ظروف عملي لا تسمح لي بالخروج أثناء الدوام |
تم التواصل مع العميلة وشرح لها أوقات تقديم الخدمات بالمركز الصحي وقد أقترحت تمديد ساعات الدوام لتتمكن الأمهات من تلقي الخدمة خارج أوقات دوامهم الرسمي |
SJC | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-08-16512 | 8/29/2023 12:00:00 AM | 8/31/2023 8:16:59 AM | 8/29/2023 12:00:00 AM | |||||
4840 | لا يوجد | صيانة المكيفات المكيف لا يعمل |
تم إصلاح مكيفي قسم الأسنان وقسم الأستقبال |
SJC | Administrative | Complaint | Facilities and Services | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-86881 | 8/29/2023 12:00:00 AM | 8/31/2023 12:14:38 PM | 8/31/2023 12:00:00 AM | ||||||||
4841 | سيد إبراهيم المحافظة | 39801975 | قسم الأسنان أرجو منكم توفير طبيب رجل للمرضى الرجال وطبيبة للمرضى الأناث ولكم جزيل الشكر |
بعد الرجوع الى ادارية المنطقة الصحية وضحت انه غير عملي تخصيص طبيب فقط للرجال او العكس وبإمكان المريض اختيار الطبيب الذي يريد عند التسجيل، حيث لا يتوفر عدد كافي من الاطباء لتوفير هذه الخدمة. |
SJC | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 23-08-19111 | 8/28/2023 12:00:00 AM | 11/2/2023 1:21:00 PM | 11/1/2023 12:00:00 AM | ||||||||
4842 | Ruqaiya Mohamed | 961100818 | 39955624 | rma3_11@hotmail.com | انا مريضة بالسكر من نوع اول ذهبت إلى مركز مدينة حمد الصحي في شهر ۱۲ الاستلام الشرطة لجهاز قياس السكر و لكن اخبروني بأن أشرطة غير متوفرة وتعالي الاستلامها في شهر ا و عندما ذهبت الاستلامها اخبروني ان غير متوفر و لا يعلمون تاريخ وصولهم الأشرطة الا كانت في حوزتي كملت و لا املك الأشرطة و بحثت عنها في صيدليات ولا يوجد منها ... اذا ما الحل كيق اقيس نسبة السكر في الدم ؟؟ أرجو تواصل معي بالحل سوف ارفق صورة بالاشرطة |
تم التواصل مع المراجعة بخصوص موضوع الشكوى حيث تبين بأن اخر استلام للأشرطة كان بتاريخ 27/9/2022. وتم إعلام المريضة بأن الأشرطة كانت متوفرة في المركز الصحي منذ شهر أكتوبر الماضي، ولم تنفذ من المركز إلا في شهر ديسمبر أي وقت حضور المراجعة. تم إبلاغ المراجعة بأن الأشرطة حاليا متوفرة في المركز الصحي وسيتم صرفها لها لمدة شهر وذلك على حسب الوصفة الطبية الموجودة ببرنامج ISEHA. وتم تجهيز الكمية للمراجعة في قسم التمريض حتى تستلمها. |
HHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-21578 | 1/18/2023 12:00:00 AM | 9/2/2023 1:05:16 AM | 1/19/2023 12:00:00 AM | |||||
4843 | Alsaaf Alsaaf | 560137575 | 39029929 | انا صاحب مرض سكر و رجل كبير في السن ليس من المعقول عدم توافر الدواء بالمركز التابع لي مركز مدينة حمد الصحي و ليس متوفر بالمراكز القريبة من المنطقة الدواء Galvus Met 50mg/1000mg نرجو و المني ان يتم توفير الأدوية الخاصة بالأمراض المزمنة وكبار السن لتفادي أي مضاعفات قد تحدث لا سمح الله |
تم التواصل مع المريض و الترتيب لإرسال دواءه من مركز آخر في اقرب وقت حيث إن مخزون الدواء نفذ من المخازن المركزيه |
HHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-88233 | 1/22/2023 12:00:00 AM | 9/2/2023 1:29:41 AM | 1/22/2023 12:00:00 AM | ||||||
4844 | Abduljalil Al Mahoozi | 620022337 | 39661747 | Jalilmahoozi@gmail.com | السلام عليكم في البدايه الشكر لجميع العاملين في المجال الصحي والسؤال انه تم ايقاف خدمة توصيل الأدويه للمرضى وحاليا برنامج حجز المواعيد لايعمل ايضا ونحن في بداية 2023 وبرنامج التأمين الصحي قريب ولازال موضوع الكرونا موجود فهل هذا مؤقت ? ولكم جزيل الشكر والتقدير السؤال يمكن يخص المستشفيات الخارجيه او المراكز الصحيه او اي جهه !عيد الجليل الماحوزي |
we call the patient and we inform him that the services is suspended and once it is active again we will announce for that |
HHC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-48520 | 1/25/2023 12:00:00 AM | 9/2/2023 1:39:40 AM | 1/25/2023 12:00:00 AM | |||||
4845 | Noor Ghawas | 850401402 | 33451222 | n.ghawas@live.com | عدم تواجد دواء لمرض مزمن للوالدة (مرفق صورة الدواء) رقمها الشخصي 590130560 رقم هاتفها 36422352 |
الدواء غير متوفر في جميع المراكز الصحيه و عليه تم توجيه المريضه بمراجعة الطبيب لتسجيل بديل مؤقت لحين وصول حبوب galvus met كما و تم تدوين رقمها الشخصي و رقم التواصل في سجل الصيدليه ليتم الإتصال بها في حال تم توفيره |
HHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-95591 | 2/13/2023 12:00:00 AM | 9/2/2023 2:08:39 AM | 2/13/2023 12:00:00 AM | |||||
4846 | فاطمة سلمان علي | 66366737 | الدكتورة المعنية أثناء أداء على قامت بالصراف مانی انتي وذلك من خلال نبرة عاليه وهي طفلة بعد الـ أسوات في يوم الأربعاء الموافة ( ٢٠٢٢/٢/٢٢) ولم تكن تعامل بخلق جير هنا وهو الذي هو من أساسيات العنة فهي كطبيبة وجدت في منصبها هذا من أجل خدمة المرضى والخدمة يجب ان تكون بمهنية وأخلاق عالية لا بكلل و ملل و اضحين وبدون أي مراعاة مشاعر المرضى لاسيما أن ابنتي كما أسلفت طفلة بعمر الـ 9 سنوات (ألاد محمد ناجي) هذا ما لزم ولكم مني جزيل الشكر فاطمة سلمان علي 66366737 غرفة الطوارئ اسنان 1 الساعه 12 |
تم الاتصال في نفس اليوم ( 22-02-23 ) لتوضيح الموضوع الى ام المريضة، وقد بينت اليها ان في عدة طرق للتعامل مع المرضى من اجل سلامتهم والحصول على العلاج المناسب. والطبيبة كانت متعاونة مع المريضة وامها ولم تقصد أي ضرر نفسي للمريضة او أمها. |
HHC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 23-09-53056 | 2/22/2023 12:00:00 AM | 9/2/2023 2:19:57 AM | 2/22/2023 12:00:00 AM | |||||||
4847 | تقى حميد | 950607487 | 36633053 | tu20135022@gmail.com | مركز مدينة حمد قسم التمريض لأكثر من مرة احتاج زيارة المركز فأدخل غرفة التمريض لأتفاجا بصوت الممرضات عالي و ) وسوالف عاليًا بين أسرة المرضى (1) ورغم تقديمين احسن رعاية للمرضى الا ان هذه الملاحظة تتكرر و بشكل مزعج ارجو ايصال الملاحظة للجهة المعنية وشكرا |
تم التنبيه على الممرضات مسبقا وتكرارا بالالتزام بتقديم بيئة هادئة للمرضى في قسم المعالجة |
HHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-76626 | 3/8/2023 12:00:00 AM | 9/2/2023 2:38:48 AM | 3/9/2023 12:00:00 AM | |||||
4848 | Yousef Alabdulla | 911025766 | 37170440 | y.h.w7cr@gmail.com | اخوي انا عادل رمضان محمد صالح عندي ولدي مريض سكري اسمه تميم فيه له صرفيه كل شهر اشرطه فحص وابر انسولين من المركز الصحي وحين صارلي شهر ماعطوني المركز راجعهتم ويقولون مافي ورحت سلمانيه يقولون من صوب المركز الصحي هشي وانا ولدي مريض سكري وما يقدر بدون الابر ولا اشرطه الفحص وحين صارلي شهر مراجع المركز يقولون مافي ولدي مرض مزمن وسكري ومايقدر بدون الابر واشرطه الفحص ارجو حل المشكله مع جزيل الشكر وحين ارفق لكم بطاقته سكانيه اسم المريض: تميم عادل رمضان محمد صالح الرقم الشخصي : 101002815 رقم التواصل : ٣٦٢١٩٢٠٧ |
النقص من المخازن الرئيسية تم توفير المواد في اليوم التالي حيث تم لتواصل مع المراجع لاستلام الأدوات |
HHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-51261 | 3/1/2023 12:00:00 AM | 9/2/2023 2:49:07 AM | 3/1/2023 12:00:00 AM | |||||
4849 | Farooq Isa | 761204750 | 37777235 | faralfaraj76@yahoo.com | عدم توفر شرائط فحص السكر مما يجعلنا نشتريها من الصيدليات |
النقص من المخازن الرئيسية تم توفير المواد في اليوم التالي حيث تم لتواصل مع المراجع لاستلام الأدوات |
HHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-75963 | 3/1/2023 12:00:00 AM | 9/2/2023 2:54:15 AM | 3/1/2023 12:00:00 AM | |||||
4850 | عمر احمد | 890200181 | 33735539 | السلام عليكم انا مصاب كورونا بعد الفحص السريع المنزلي وعنواني على محافظة المحرق وساكن مدينه حمد ورحت المركز الصحي في مدينه حمد دوار ۲ لفحص الكورونا وقسم التمريض رفضوا يدخلوني ومن المفترض منهم مساعده مريض الكورونا باقصى طريقه وشكرا للمعامله السينه |
وردتنا شكوى المراجع أعلاه بتاريخ 29/3/2023 في الساعة الواحدة والنصف مساءا، حاولنا التواصل مع المراجع مرتان في الساعة الثانية والنصف والثانية و40 دقيقة دون وجود رد، كما حاولنا التواصل في اليوم التالي في الساعة 8:50 صباحا والساعة 11:15 صباحا دون وجود رد. |
HHC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-35322 | 3/29/2023 12:00:00 AM | 9/2/2023 3:01:38 AM | 3/30/2023 12:00:00 AM | ||||||
4851 | Muntadher Ali | 021111090 | 33066783 | muntadher301@gmail.com | السلام عليكم.. تتلخص شكواي بخصوص ذهاب والدي في يوم الثلاثاء الموافق ۸/۳/۲۰۲۳ في حوالي الساعه الحادية عشر صباحا الى مركز مدينة حمد الصحي حيث كان والدي يعاني من اعراض نزيف في الشبكية والدي مريض بالسكري ويتعالج شهريا بابرة خاصه في منطقة العين، شعر والدي بارتباك في النظر فذهب للمركز حيث اخبروه بان المواعيد نفدت وان يتجه للتصنيف وبالفعل اتجه ولكنه قوبل بفحص عام سطحي للنظر من لوحة الحروف !!! وعندها تحدث مع الممرضة واخبرها بحاله واخبرته انه لا يستدعي الأمر وان يعود غدًا والدتي ممرضه وملمة بالحالة فاضطررنا للذهاب الى مركز محمد جاسم كانو للحصول على تحويل الى مركز الفاتح وبالفعل تم تحويله و تصنيفه على أن لديه نزيف في شبكية العين كل ما افكر به هو لو تغاضى والدي فعلا عن النزيف بناءا على تصنيف الممرضة غير المهني لاسمح الله كان سيفقد عينه بالخصوص انه مريض بالسكري والضغط والقلب والفشل الكلوي بالدرجة الرابعه الا يجب ان ينظر بعين الجدية التامة الى مريض بمثل هذه الأمراض المزمنة وبالخصوص انه شرح للممرضة ما يعاني منه من امراض مزمنة ومشاكل في العين والدي كان سيفقد عينه اتمنى منكم الجدية والسلام |
وردتنا الشكوى أعلاه بتاريخ 19/3/2023 في الساعة 11:12 صباحا، تم التواصل مع زوجة السيد مهدي وهو الشخص المعني بالشكوى والتي أعطت تفاصيل ما حدث بتاريخ 8/3/2023 وعلى حسب اعراض المريض تم فحص النظر و قياس ضغط العين و فحص السكر و الضغط للمريض و قد كانت نتائج الفحص طبيعية و عليها تم تصنيف المريض بالحالة الاعتيادية و حيث كانت مواعيد الفترة المسائية متوفرة تم توجيهه لأخذ موعد ,و لكن المريض اراد التحويل , كما تم التوضيح للزوجة بوجود مشرفة التمريض بالقسم و التي يمكن الرجوع اليها في أي وقت عند حدوث أي سوء تفاهم بين الممرضات و المريض . |
HHC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-95589 | 3/19/2023 12:00:00 AM | 9/2/2023 3:08:20 AM | 3/19/2023 12:00:00 AM | |||||
4852 | عبد الله مطر | 951211196 | 36577711 | رفض الطبيب خلع السن لان نسبة سكر الدم مرتفعة / تم تذكير جميع الموظفين بالرجوع الى دليل الارشادار لعيادات الاسنان للتاكد من نسبة سكر الدم وباقي الإجراءات |
التيلفون مغلق من تاريخ 9-3-23 الى 12-3-2023 / في تاريخ 13-3-2023 رد المريض وتم تنظيم موعد اليه للعلاج |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11045 | 11045 | 23-09-60892 | 3/13/2023 12:00:00 AM | 9/2/2023 3:14:55 AM | 3/13/2023 12:00:00 AM | ||||||
4853 | Farooq Isa | 761204750 | 37777235 | faralfaraj76@yahoo.com | عدم توزيع كميات كافية من شرائط فحص السكر على المراكز الصحية ( مركز مدينة حمد الصحي ) للعلم كل شهر لا تتوفر الكمية اللازمة لإحصائية عدد المرضى و إذا تأخر المريض عن بداية الشهر يظطر للشراء بسبب عدم توفرها للشهر القادم !! 3 لعمل اللازم |
وردتنا الشكوى أعلاه بتاريخ 19/4/2023 في الساعة 14:10 مساءا وعليه تم التواصل مع المراجع ولكن لم يكن هناك رد , تم التواصل في اليوم التالي مع العلم بانه تم استلام المواد من المخازن الرئيسية بتاريخ 17/4/2023 و لكنها اقل بكثير من الكمية المطلوبة و تم التواصل مع جميع المرضى الموجودين في قائمة الانتظار بتاريخ 17/4/2023 و من ضمنهم المراجع أعلاه و الذي حضر بتاريخ 18/4/2023 و استلم الكمية الموصوفة له , تم التأكيد على المراجع بأنه سيتم الصرف للمرضى من قبلنا متى توفرت الكميات دون أي تأخير , و قد أضاف بان الشكوى المكتوبة لم يكن يعني فيها مركز مدينة حمد الصحي و لكنه أراد ان تصل الى وزارة الصحة لتوفير الكميات اللازمة للمراكز الصحية . هذا ما لزم ولكم منا جزيل الشكر. |
HHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-46207 | 4/19/2023 12:00:00 AM | 9/2/2023 3:30:02 AM | 4/20/2023 12:00:00 AM | |||||
4854 | Farooq Isa | 761204750 | 37777235 | faralfaraj76@yahoo.com |
كالعادة !!! شرائط قياس السكر غير متوفرة في مركز مدينة حمد الصحي. كل شهر أروح لإستلام الشرائط و نفس الرد!!! غير متوفر ليش ؟؟؟ ما عندهم إحصائية بعدد الأشخاص اللي يستلمون؟؟؟ أو فية تلاعب ؟؟؟ هذي مو أول مرة أقدم نفس الشكوى و ما بتكون الأخيرة !!! شوفو لكم حل لعمل اللازم |
وردتنا شكوى المراجع أعلاه بتاريخ 10/4/2023 في الساعة 14:00 مساءا وعليه تم التواصل معه والتوضيح باننا الى الوقت الحالي بانتظار استلام الطلبية وردا على عدم استلامه في كل شهر، فانه يوجد سجل في الملف الالكتروني باستلامه الأشرطة والابر بتاريخ 1/3/2023 وتاريخ 16/1/2023. وتم التأكيد عليه بانه في اليوم الذي تتوفر فيه المواد سيتم التواصل معه هاتفيا للاستلام. |
HHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-73823 | 4/10/2023 12:00:00 AM | 9/2/2023 3:36:22 AM | 4/11/2023 12:00:00 AM | |||||
4855 | لما يوسف طه | 493602197 | حضرت الحالة للمركز الصحي لتقديم شكوى لفظيه للدكتورة صابرين معتوق رئيسة |
تم الرجوع الى ملف الحالة حيث اتضح بان الباحثة قامت بالتواصل مع الحالة تقديم الدعم النفسي لها والتأكيد على أن مكتب الخدمات الاجتماعية |
HHC | Administrative | Complaint | Facilities and Services | Social Worker | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 23-09-72528 | 4/3/2023 12:00:00 AM | 9/2/2023 3:40:12 AM | 4/4/2023 12:00:00 AM | |||||||
4856 | Khalid Fakhro | 691104042 | 39050054 | KHaled.fakhro33@gmail.com | اليوم عند استلامي الشراشف الخاصة حق امي من صيدلية الشفاء في مدينة حمد والمصروفة من وزارة الصحة تفاجات بانهم تم تم فصل الكرتون الى نصفين بحيث كل مسن يستلم نص كارتون بدل ماكنا نستلم کارتون واحد كل شهر . الله يعين المواطن الفقير لما نوصل حق سنة 2030 للعلم ام استلم النصل كارتون على امل يتم استجواب سعادة الوزيرة عن النص الثاني (الكارتون) من مجلس الشعب او الرد من وزارة الصحة !!! |
تم التواصل مع المراجع وسؤاله عن الكمية التي تم توفيرها من الصيدلية فأخبرنا باستلامه عدد 80 شرشف وهو العدد نفسه المحدد من قبل الوزارة حيث كان المرضى يستلمون كارتون يحتوي على عدد 72 شرشف في الأشهر السابقة. |
HHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-78271 | 4/30/2023 12:00:00 AM | 9/2/2023 4:30:02 AM | 4/30/2023 12:00:00 AM | |||||
4857 | Faisal Ebrahim | 820302830 | 33081076 | أنا أتعالج عن مرض الصرع ملا سنوات كثيرة ولاحظت في فترات متقطعة أن تغيير شركة دواء Phenobarbital يؤثر على كثيراً حيث لاحظنت انني امر بنوبات صرع متكررة خلال اليوم الواحد على عكس نفس الدواء ولكن من شركة مختلفة. بالإضافة إلى ذلك عانيت أكثر من مرة عن مسألة عدم توفر هذا الدواء بمركز مدينة حمد الصحي والذي اتابع به واشعاري بالانتظار لفترة طويلة في بعض الأوقات او اعطالي خيار الذهاب لمركز محمد جاسم كانو الصحى لاستلامه وذلك يتضارب بعض الأحيان مع عملي. أنا بحاجة هذا الدواء يشكل يومي ومستمر و لماذا يتم تبديل شركة الدواء باستمرار مع علم الوزارة ان متلفي هذا النوع من الأدوية يحتاجون عناية خاصة لتأثير هذه العقاقير على الوضع الصحي العام للمريض |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً باننا لا نقوم بإختيار الشركه التي تتناسب مع المرضى عند الطلب من المخازن الرئيسيه بل هو قرار اللجان المخصصه لذلك . نعم راجع المريض فيصل ابراهيم المركز الصحي بعد أيام من استلامه لعقار فينوباربيتون من شركة phendopharm و عليه استبداله له بشركه accord بعد الرجوع لمسؤولة الصيادله حينها و خلال الشهرين السابقين تم الترتيب له لإستلام الشركة ذاتها لانها قد نفذت من جميع المراكز بإستثناء مركز محمد جاسم كانو . تم تعبئة استمارة الأعراض الجانبيه و إرسالها إلى مسؤولة الأطباء و طلب من المريض زياره الطبيبه لتقوم بتقييم الحاله و عمل الإجراء اللازم . |
HHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-72038 | 4/13/2023 12:00:00 AM | 9/2/2023 4:36:51 AM | 4/13/2023 12:00:00 AM | ||||||
4858 | Eman Aldoseri | 850107407 | 66656036 | emanduaij61@gmail.com | السلام عليكم ورحمة الله وبركاته لدي شكوى على مركز مدينة حمد الصحي قسم المعالجة دخلت هناك اليوم على اساس العلاج ووضع السيلان ولكن للاسف كان ازعاج الممرضات وسوالفهم بصوت عالي (لغوة) في وجود المرضى دون أي احترام للمريض معذرة (كانه قاعدين في سوق السمج) كلمت الممرضات لكن ما يفيد مع العلم هذه المرة الثانية التى اتقدم فيها بنفس الشكوى واتصلت بي مسؤلة الممرضات من قبل وقالت ان ذلك لن يتكرر ولكن هذا هو نفس الامر متكرر وضيف على ذلك أنهم يستغلون وظيفتهم ويطبعون ملازم للمدارس لابناء هم من طابعة المركز ابن الرقابة على ذلك حتى منذ فترة حضر اخي للمركز وكانو يطبعون ملازم للمدارس في كونتر الاستقبال مما اضطره ان ينتظر تطبع اجازته المرضية اذا كان الامر منتشر بين جميع الموظفين معنى ذلك ان مسؤل المستشفى في خطر كان .. انا لا اريد اعتذار من المسؤل اريد تعديل الأوضاع في مستشفياتنه الحكومية لان الأمر خرج على السيطرة ومن المتفرض ان من حق المواطن يتعالج فيه بكل وسائل الراحة بدل ما يدفعنه مثل هالتقصير الى العلاج في المستشفيات الخاصة .. ياريت ينرفع الأمر الى اعلى من المسؤل لانه متكرر ومافي سيطرة على الوضع ... |
وردتنا الشكوى أعلاه بتاريخ 24/5/2023 والتي على أساسها تم التواصل مع المراجعة في اليوم التالي ثلاث مكالمات على فترات متفرقة (الساعة 08:57 صباحا , 10:07 صباحا والساعة 14:00 مساءا) ولم يكن هناك رد من المراجعة |
HHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-37826 | 5/24/2023 12:00:00 AM | 9/2/2023 5:10:40 AM | 5/25/2023 12:00:00 AM | |||||
4859 | محمد جاسم | 910402809 | 66305533 | mj350073@gmail.com | انا مواطن بحريني رقم الشخصي ۹۱۰٤۰۲۸۰۹ اقوم بشكل شهري باستلام ادوات صحية " اكياس " من مركز مدينة حمد الصحي .. و منذ شهرين لم استلم الادوات و مركز مدينة حمد الصحي اخبروني انهم لم يستلمون الأدوات من المخازن و لقد تواصلت مع مخازن السلمانيه و حسب كلامهم انهم ارسلو الادوات .. و الان انا في حالة صحيه صعبه بسبب هذه المشكله علما ان الكيس الواحد يكلف ٣ دنانير وانا مواطن معاق جسديا و متقاعد و دخلي محدود جداً .. الرجاء حل الموضوع |
تم التواصل مع والدة المراجع واعلامها بانه فور استلام الطلبية اليوم سيتم التواصل معها للحضور واستلام المادة كما تم توجيهها لمكتب مشرفة التمريض في حال وجود أي امر في المرات القادمة. |
HHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-74619 | 5/16/2023 12:00:00 AM | 9/2/2023 5:20:21 AM | 5/17/2023 12:00:00 AM | |||||
4860 | متعب سلمان العنزي | 39211565 | قسم الانسان بتاريخ ٢٠٢٣/٤/٣٠ ابني عبدالعزيز متعب رقم ١١١٤٠٦٦٩٩ كان لديه موعد انسان غرف ٣ ا تصلو فيني صباحا 8:80 قالولي تقدر تحضر الان علما موعدي 11:45 لانه مدرسة و انا دوام قامت الدكتورة تصارخ على ولدي بعصبية شديدة وقالت لامة ما يخلى اسوي شي قامت بتوبيخة والفنى الى معها قام يضم يد ابني بقوة هل هذا الظرف طبي يتعامل مع طفل |
توضيح للمراجع من اجل سلامة الطفل يتم توجيه عن طريق الصوت وهذا موجود في دليل الارشادات للعمل في عيادات الاسنان وأيضا توضيح للمراجع يتم الاتصال للتاكيد للمرضى الحضور على وقتهم او قبل حتى يتسنى تقديم الخمات العلاجية كاملة. |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 23-09-33748 | 5/2/2023 12:00:00 AM | 9/2/2023 5:32:52 AM | 5/2/2023 12:00:00 AM | |||||||
4861 | هناء العماش | 990112500 | 36470499 | hana11eid@gmail.com | في مستشفى حمد كانو بمدينة حمد الدوار الثالث واجهت مشكلة مع الصيدلية كانت تتكلم معي بكل احتقار وهذا الموقف قد رأيته مع مرضى آخرين ليس معي فقط، بعد انتظار ساعة دور مع العلم لم يكن هناك عدد كبير من المرضى ذهبت لأخذ الدوام فلم تقبل بأعطائي إلا ببطاقة شخصية واخبرتها انني اتيت من العمل مباشرة ولم احمل معي وكنت اعاني من ألام كلنت ترد بكل احتقار وعدم احترام معى فخرج ولم اأخذ العلاج لا اعرف اسمها لكنها كانت إمرأة في منتصف الثالاتينات سمراء |
بالإشارة الى الموضوع المذكور اعلاه ، تم الاتصال بالمريضه و اخذ ملابسات الشكوى و شرح لها اهمية ابراز البطاقه الشخصيه عند صرف الدواء وتم الاعتذار منها و طلب منها توجيه هذا النوع من الشكاوي الى المسؤول مباشره حينها للبحث عن حل سريع و بذلك يمكنها تلقي الخدمه بكل يسر حيث ان الموظفين غير ثابتين و اماكنهم على منضده الصرف غير ثابته كذلك |
HHC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-41623 | 5/14/2023 12:00:00 AM | 9/2/2023 5:38:23 AM | 5/15/2023 12:00:00 AM | |||||
4862 | Mohammed Alsulaiman | 890313962 | 33222565 | moalfaris@hotmail.com | السلام عليكم ايعقل كل هذا الانتظار لاستلام أدوية من مركز مدينة حمد الصحى استلام الرقم 636 الساعة 1818 وبعد انتظار ساعة ونصف لغاية الساعة 1930 يتم إغلاق الصيدلية والارقام ما زالت لم يتم خدمتها ويطلب منا التوجه لمركز دوار 17 للانتظار مرة أخرى دون أى مبالاة بالانتظار السابق وضياع وقتنا اهكذا يتم معاملة المرضى جميع المنتظرين كبار في السن وجميعهم بحاجة للأدوية |
بالإشارة الى الموضوع المذكور اعلاه ، تم الاتصال بالمريض عدة مرات و لكن لم يتم الرد . نفيدكم علماً بان هذا الازدحام قد تزامن مع الإجازات الرسميه و لكن لم يتوانى الموظفين في خدمة المرضى طوال هذه الفتره و حسب ما ذكر المريض إنه قد اخذ رقم الصيدليه 18:18 و انتظر الى الساعه 19:30 في الوقت الذي تم إغلاق المركز حينها بالفعل تبقى ما يقارب 7 مرضى بعد الساعه السابعه و 5 دقائق و بعدها تم توجيه المرضى الى استلام أدويتهم من مركز جاسم كانو الذي يخدم مرضى المنطقه بعد إنتهاء ساعات العمل الرسميه حيث إن غير مسموح للموظف البقاء في المركز بعد إنتهاء الدوام الرسمي . نعتذر عن طول فترة الانتظار فهو خارج عن إرادتنا و سوف نأخذ شكوى المريض بعين الإعتبار بحيث نبحث عن حل في الايام القادمه لتقليل وقت الإنتظار فهدفنا الاساسي خدمة المرضى |
HHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-11677 | 5/9/2023 12:00:00 AM | 9/2/2023 5:43:33 AM | 5/9/2023 12:00:00 AM | |||||
4863 | Badreya Ali | 690005016 | 32288485 | أنا مريضة سرطان استلم أدويتي من مركز مدينة حمد الدوار الثالث نعاني معهم بخصوص الأدوية لاتسلم الأدوية لي مرة واحدة وكتبت شكوى مسبقة عن هذا الوضع ومازال الوضع لم يتغير ، بعد إجازة عيد العمال ٢ مايو نفذت بعض الأدوية فذهبنا لاستلامها مثل أدوية الضغط Diovan160 و Amlo5 Typtizol وهذه الأدوية مهمة لحالتي قالوا بأنها غير متوفرة راجععونا بعد أربعة أيام وطبعا إجازة الجمعة والسبت لها دور أعطونا فقط قطور ضغط العيون و دواء Keppra500 واليوم راجعناهم ٧مایو قالوا الأدوية غير متوفرة اذهبوا للسلمانية وذهبنا واستلمنا من السلمانية، لماذا لم يخبروننا بهذا يوم ٢ مايو ليش البهدلة ؟ وأتم بدون الأدوية المذكورة للضغط والدواء وهي مهمة لحالتي ومو كل الأدوية متوفرة أو نقدر نشتريها من الصيدلية الصيدليات مايرضون يبيعونا إياها أعاني من صداع وكم مرة باخذ بنادول في اليوم من يتحمل مسؤولية هذا الإستهتار بصحة الناس ؟ أنا أحمل صيدلية المركز المذكور المسؤولية لو حدث لي شيء لا سمح الله أريد حلاً وشكرًا لكم على متابعة الشكوى |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً باننا قمنا بإعطاء المريضه حبوب التريبتيزول بكميات محدده حتى تقوم بإستلام جميع الأدويه في يوم واحد و فيما يخص أدوية الضغط تبين إن وصفة المريضه قد إنتهت صلاحيتها فتم الترتيب لها بحيث تقوم بتجديد وصفتها و إستلام أدويتها في أقرب فرصه |
HHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-68757 | 5/9/2023 12:00:00 AM | 9/2/2023 5:50:04 AM | 5/9/2023 12:00:00 AM | ||||||
4864 | ali alaali | 910203180 | 36665460 | ali.alaali1991@gmail.com | مركز الشيخ جابر يحتوي على 4 كونترات للمواعيد بينما كونتر واحد فقط الذي يعمل فترة الأنتظار تتعدى الساعة في لحظة كتابة الشكوى الرقم عند المريض 118 |
تم شرح للعميل آلية التسجيل والوقت المستغرق كما تم التوضيح له بلأن قسم السجلات يعاني اليوم من نقص الموظفين بسبب الإجازات السنوية والعرضية وكذلك تم التوضيح له بأن يوم الأحد عادةً تكون جميع الأقسام مزدحمة بالمرضى والمترددين وقد تفهم المريض ذلك وأقترح تغيير آلية عيادة مرضى السكلر لتسريع علاجهم وتقليص فترة الأنتظار والتنقل بين الأقسام |
SJC | Administrative | Complaint | Waiting Period | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-09-06534 | 9/3/2023 12:00:00 AM | 9/3/2023 1:56:28 PM | 9/3/2023 12:00:00 AM | |||||
4865 | أمل علي | 34368743 | newlife154@gmail.com | شكر إلى الدكتورة إيمانالعكري |
تم إيصال الشكر للدكتورة إيمان العكري كما تام التواصل مع صاحبة بطاقة الشكر وشكرها وتشجيعها على إبداء الملاحظات كذلك لتحسين الخدمات الطبية المقدمة |
SJC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-09-86995 | 8/30/2023 12:00:00 AM | 9/4/2023 9:13:35 AM | 8/31/2023 12:00:00 AM | |||||||
4866 | عبدالكريم حسن | 36774600 | موظفة الأستقبال سيئة الأخلاق في أغلب الأوقات |
محاولة الأتصال بالمريض أكثر من مرة الخط مقطوع |
SJC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-09-47176 | 8/31/2023 12:00:00 AM | 9/5/2023 2:04:02 PM | 9/5/2023 12:00:00 AM | |||||||
4867 | ABEER ALTHAWADI | 760307733 | 36413146 | السلام عليكم نود ان نقدم اقتراح بخصوص مركز مدينة خليفة الصحي متمنين ان يلاقي حسن اهتمامكم نظراً للاهمية وحاجة اهالي المنطقة حيث ان اغلب اهالي المنطقة من العاملين في الوظائف الحكومية والقطاع الخاص وحتى طلبة يصعب عليهم الاستئذان من العمل لمراجعة العيادات المتوفرة صباحا في المركز الصحي مثل عيادة العلاج الطبيعي والاسنان والاشعة متمنين ان يتم فتحها في الفترة المسائية وذلك بتخصيص يومين او ثلاثة ايام اسبوعيا حتى لا يتاثر سير العمل او يمتنع المواطن من العلاج نظرا لتعارض التوقيت علما بان المقترح جماعي من قبل اهالي المنطقة وليس شخصيا وشكرا |
تم التواصل مع صاحبة الاقتراح وتم اخبارها بان فتح الأقسام المعنية قيد الدراسة من قبل الإدارة العليا، وحاليا يوجد بديل متوفر في المراكز القريبة من منطقة عسكر والتي تعمل في الفترات المسائية وهي كما يلي العلاج الطبيعي : مركز مدينة عيسى ومركز احمد علي كانو الصحي الاسنان : مركز حمد كانو الصحي الاشعة : مركز حمد كانو الصحي وتم شكرنا على التواصل السريع معهم |
MKHHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-09-56226 | 8/20/2023 12:00:00 AM | 9/4/2023 9:54:05 AM | 8/21/2023 12:00:00 AM | |||||||
4868 | كوثرحجير | 900703857 | 39024299 | السلام عليكماتصلت عدة ملرات بمركز النعيم الصحي ولم يتم الرد حيث ان اتصالي مستعجل للتأكد ان كان موعدي اليوم أم لا لان لا يرسلون رسائل بموعد المريض الرجاء الرد علي بأقرب وقت ممكن رقم التواصل 39024299 |
تم التأكد من موعدها بقسم الأسنان واخبارها باليوم والوقت والغرفة |
NHC | Administrative | Enquiry | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-09-15721 | 8/28/2023 12:00:00 AM | 9/4/2023 10:30:15 AM | 8/28/2023 12:00:00 AM | ||||||
4869 | سارة أحمد | 890603030 | 36747255 | قمت بالاتصال ملاات عديده على رقم المركز الصحي وقسم الأشعه ولا من مجيب من الساعة 7والنصف لغاية هذه اللحظه الساعة العاشرة صباحا لا احد يجيب، هل من المعقول انه لا يوجد موظف يرد على الهاتف طيلة هذه الاوقات المختلفة؟1728688-17270785 هل هذه الارقام غير صحيحة؟ ولاتعود الى مركز النعيم؟ اود ان استفسر عن تقرير الاشعه التي قمت باجراءها في المركز في تاريخ 16/8/2023 حيث انه لم يتم كتابة التقرير لغاية الان وبالامس كان لدي موعد في مستشفى السلمانية الطبي ولم يتمكن الطبيب المعالج من تشخيص الحالة لعدم وجود التقرير. كما ويوجد لدي موعد في تاريخ 30 ارجو ان يتم الاسراع في كتابة التقرير وادارج الاشعة حتى يتم تشخيص الحالة وسرعة اخذ العلاج المناسب تفاديا المناسب تفاديا لتفاقم الحالة. كما وانني عانيت بالامس كثيرا عند اخذ موعد في مستشفى السلمانية الطبي أخبرتني الدكتورة بأن الموعد بعد ستة اشهر وقامت بكتابة التاريخ 27/2/2024 وعند المواعيد الموظفة قامت بتسجيل الموعد في شهر يوليو لعام 2024، وقالت بانه يجب ان يكتب الدكتوركلمة (اضافة) حتى تكتب التاريخ المحدد للموعد من قبله، لأكثر من نصف ساعة انا بين المواعيد وبين غرفة الدكتور |
تم التواصل مع المراجعه وتم اخبارها بأن رقم التواصل الذي تم الاتصال عليه هو رقم قديم وغير مستخدم وخارج الخدمه، أما بخصوص التقرير 10 أيام عمل حيث تقرير المراجعه لم يتعدى ال 10 أيام ولكن بسبب الوضع الصحي للمراجعه تم العمل على تجهيز التقرير |
NHC | Administrative | Complaint | Appointments | Radiology | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-09-91711 | 8/28/2023 12:00:00 AM | 9/4/2023 10:52:53 AM | 2/28/2023 12:00:00 AM | ||||||
4870 | hanan al sayed mohammed saeed | 760209197 | 33110523 | المشكلة تتلخص في مواعيد قسم العظام بمجمع السمانية الطبي ,وإلغاء مواعيد المرضى وإعادة تحويلهم على المراكز لطلب تحويل جديد |
المشكلة لا تخص مراكز الرعاية الأولية وتنخص السمانية |
SJC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-09-95893 | 8/30/2023 12:00:00 AM | 9/4/2023 2:21:50 PM | 9/4/2023 12:00:00 AM | ||||||
4871 | Hameeda Sayed | 32327766 | لماذا لا يستخدم مركز يوسف انجنير السماعات في مناداه المرضى في قسم المختبر ولا يوجد لوحة ارقام الموظفات ينادون بالارقام من المختبر و نحن نجلس في مكان بعيد و لا نسمع و لا نعلم واذا لم نسمع ناخذ رقم جديد وهناك حالات خاصه ايضا قد لا تسمع و لا تستطيع الجلوس قريب المختبر نرجرةو حل هذه المشكله |
تم التواصل مع المريضة من قبل مسؤولة المختبر واخبارها بأنه يوجد جهاز المنادات بالارقام ولكن حاليا يوجد فيه عطل ويجرى متابعته حاليا ليتم اصلاحه بأسرع وقت ممكن وكانت المريضة متفهمة |
YAE | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-09-95210 | 7/30/2023 12:00:00 AM | 9/5/2023 1:17:33 PM | 7/30/2023 12:00:00 AM | |||||||
4872 | SAYED REDHA ADNAN | 39998884 | بخصوص شكوى تم تقديمها في تواصل . تم اغلاق الشكوى وتعهد ان سيتم التحويل واتخاذ الاجراء المناسب. بعد التواصل مع الاخ منير في تاريخ ٠٦.٠٨.٢٠٢٣ تم الرد انه تم رفع الشكوى الى الرئيس المنطقة لتخاذ الاجراء المناسب وانه سيتم التحديثي ) (صورة من الرد).بالحالة. وبعد تقربيا شهر لم يتم التواصل معي . وبحسب تواصلي مع موظف تواصل بعد غلق الشكوى يمكنني رفع شكوى ثانية اذا لم يتم اتخاذ الاجراء. وعلي تم رفع هذي الشكوى. الشكوى رقم الاولى 2323251501 |
تم التواصل مع المراجع وتجديد الاعتذار له عن ما حصل كما تم اخباره بأنه قد تم رفع الموضوع الى الادارة وبدورها تم اتخاذ الاجراء اللازم مع الموظفه. مع اشعار المراجع ان الاجراءات تجاه الموظفين تكون شأن داخلي لا يتم اشاعتها الى الغير ولكن المراجع طلب ان يتلقى اتصال من اداري المنطقة ولانه في اجازة سنوية ستتواصل معه القائم بأعمال اداري المنطقة غدا |
YAE | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-09-19285 | 9/3/2023 12:00:00 AM | 9/5/2023 1:21:38 PM | 9/3/2023 12:00:00 AM | |||||||
4873 | fatema khalil | 39969558 | ato00ma1982@gmail.com | نعاني من سوء إدارة مواعيد قسم الأسنان ونواجه صعوبة في الحصول على مواعيد وعلاج حيث يتم تصنيف المرضى ولا يتم علاجهم وأن خدمة التصنيف فاشلة في تقديم العلاج المناسب |
حضرت المراجعة اليوم الى قسم الأسنان ولم يكن هناك مواعيد متوفرة للتسجيل فتم تصنيفها من قبل طبيب الأسنان وقد تبين بأنها حالة غير طارئة حيث أنها تريد تبديل الحشوة المؤقتة قد وضعت لها قبل يوم بعد أكمال علاج العصب |
SJC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-09-02402 | 9/5/2023 12:00:00 AM | 9/5/2023 2:03:32 PM | 9/5/2023 12:00:00 AM | ||||||
4874 | farah mohsin | 940700816 | 39499193 | farah.s.j@outlook.com | هل يمكنني تحويل العلاج من مركزي الأصلي التابع له لمركز آخر ؟ |
تم الرد على أستفسار العميلة بخصوص تحويل العلاج وشرح لها الحالات المقبولة لتحويل العلاج كما تم شرح لها الوثائق المطلوبة لأستكمال الإجراء |
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-09-63038 | 9/6/2023 12:00:00 AM | 9/6/2023 10:25:19 AM | 9/6/2023 12:00:00 AM | ||||||
4875 | Aysha Buali | 880303670 | 39034563 | aysha.buali@gmail.com | Hello there, I trust my message finds you well. I came across this article under the title " and noticed that the " رئيس المجلس الأعلى للصحة يقوم بزيارة تفقدية لمركز مدينة حمد الصحي بالمحافظة الشمالية sign board of the health center is so old and unrepresentableThis pic has been published in the newspaper and seen by the public inside and outside of Bahrain. We have got great medical facilities and this sign board is not doing us justice. I hope all old sign boards of medical and any government entities get replaced with new ones to truly represent our identity of being modern, forward and always ahead of our neighbouring countries. Furthermore, its a place where people visit when they are ill, interior and exterior design does have an impact on how people feelThank you for the great app and for caring about the voice of the public. RegardsAysha |
تم الاتصال والتوضيح للعميل بعمل طلب لاستبدال اللوحة الرئيسية للمركز و بانتظار استكمال الاجراءات اللازمة بخصوص الطلب . |
HHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-73517 | 7/4/2023 12:00:00 AM | 9/6/2023 2:36:49 PM | 7/4/2023 12:00:00 AM | ||||||
4876 | ام مبارك | 35057741 | الاستقبال بشكل عام معاملتهم جدا سيئة و نفسهم خايسة بقية الاقسام جدا ممتازين وجزاهم الله خير |
تم اتصال بصاحبة الشكوى اكثر من مرة لكن هاتفها مغلق من ضروري معرفت سبب لتفيمها قسم الاستقبال سي تم عقد اجتماع مع الموظفين الاستقبال وابلاغهم بان يوجد شكوى على قسم الاستقبال في تعامل مع المراجعين ونوه الموظفين سجلات يجب معرفة سبب.لتقيمها سيى لنا تم تاكد عليهم بان نطمح في ارضى جميع المراجعين وان مثل هذي شكاوى قد تؤثر على تقييم القسم الاسقبال
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ZHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 23-09-52513 | 9/6/2023 12:00:00 AM | 10/29/2023 11:28:14 AM | 9/7/2023 12:00:00 AM | |||||||
4877 | Mizan Abdul haleem | 700628002 | 39123686 | I come three month ago Dr. Haidi give cholestrol medicine. I have pressure problem and Dr. not give me pressure medicine. today I come pressure high they send me Salmanya becuase doctor not give pressure medicine. I have pressure problem 2 years and I show doctor medicine picture |
تم الاتصال به من قبل رئيس مجلس الادارة واتضح أنه كان سوء فهم بينه وبين الطبيب حيث أن تحاليله تبين به كولسترول وقامت الطبيبه بكتابة الادويه له وقامت بتحويله الى السلمانيه بسبب ارتفاع ضغطه ولمنه لم يتابع مع المركز ولم يأخذ الدواء من السلمانيه في تلك الفتره وأخبرته رئيسم مجلس الادارة بضروره المتابعه وعدم نسيان أخذ الادويه من صيدلية المركز |
NHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 23-09-38629 | 8/17/2023 12:00:00 AM | 9/7/2023 10:26:24 AM | 8/20/2023 12:00:00 AM | ||||||
4878 | لا يوجد | 33711921 |
قسم المختبر (بحرينية) كانت الموظفة مالت المختبر داخل وتجمعو المرضى وضربت الباب عليها وقالت لي كلهم قاعدين انت بعد انتظري واسلوبها كان مو حلو كلش احرجتني |
بلإشارة الى الشكوى المقدمة أعلاه تم التواصل مع المريضة وتم التوضيح بأن الموظفة كانت موجودة بالقسم وتعمل على تجهيز عينات المرضى لارسالها مع السائق والتوضيح بان النداء على المرضى يتم عبر جهاز الأرقام وبالترتيب وقد اعربت المريضة عن تفهمها . |
NDC | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-09-23971 | 5/29/2023 12:00:00 AM | 9/7/2023 11:05:58 AM | 5/30/2023 12:00:00 AM | |||||||
4879 | السيد مصطفى بدر محمد | 39611177 | mostafa.hashem@cargolineadvisor.com | قسم المعالجة الموظفة لا تملك اسلوب للتعامل مع المرضى وتدقق في كل صغيرة وكبيرة ولا ترضى ان تسأل بأي طريقة كانت |
تم الاتصال بالعميل والترحيب به والانصات له بخصوص الشكوي بمجرد اتم التعليق بخصوص أهمية وجود الاوردر في السستم لم استطع تكملت الكلام حيث ان المريض بدا بالصراخ وبينما كنت أحاول تهدئة المريض قام باقفال الخط في وجهي تم التواصل مع المريض من قبل مجلس الادارة د/ زينب والاستفسار عن ما حصل والاعتذار عن ما حصل من سوء فهم وايضاح اليه التسجيل والتصنيف للحصول على الخدمات وتقبل الموضوع بصدر رحب واثنى على الاهتمام والاتصال والتواصل من قبل الجميع بالمركز. |
NDC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-09-27069 | 6/15/2023 12:00:00 AM | 9/7/2023 11:32:26 AM | 6/18/2023 12:00:00 AM | ||||||
4880 | علي أحمد | 37377679 | شكراً للدكتورة زينب جعفر خير من يمثل الدكتور والمهنة |
تم التواصل مع المريض وشكره على تقديره لجهود الطبيبة والجهود المقدمة من المركز |
NDC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-09-80476 | 5/6/2023 12:00:00 AM | 9/7/2023 11:49:00 AM | 5/7/2023 12:00:00 AM | ||||||||
4882 | أم يوسف | 35588809 | اتقدم بجزيل الشكر والامتنانإلى الدكتورة رجاء لتشخيصها ابني بآلام البطن وهو سببه مرض اذ لم يتمكن حتى الخاص بتشخيصه الصحيح |
تم التواصل مع المريض وشكره على تقديره لجهود الطبيبة والجهود المقدمة من المركز |
NDC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-09-43280 | 2/16/2023 12:00:00 AM | 9/7/2023 12:03:33 PM | 2/19/2023 12:00:00 AM | ||||||||
4883 | نجلاء احمد | 33121745 | najla88@hotmail.com | لا يوجد ملاحظات للتطوير ولكن أريد أن اقدم شكري للدكتورة رجاء لنصحها الدائم وتشخيصها لعلاج ابنتي بشكل سريع ولولاها لما تحسنت حالتها كل التوفيق لها |
تم التواصل مع المريض وشكره على تقديره لجهود الطبيبة والجهود المقدمة من المركز |
NDC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-09-93453 | 2/2/2023 12:00:00 AM | 9/7/2023 12:48:21 PM | 2/6/2023 12:00:00 AM | |||||||
4884 | Farha Salman | 850908710 | 39994463 | fr7.n@hotmail.com | لسلام عليكم ارجو ملكم عمل مواقف سيارات خاصة بنا نحن موظفي المركز ، اذ ليس من العدل ان يكون الموظف بلا موقف سياره خاص فيه و ينتهي الدوام ليخرج ويرى سيارته في حالكا مزرية . لا يعلما من صدمها و لا يدري كيف يدير مبلغ التصليح في كل مرة . نحن لا تعمل لتصرف راتبنا على تصليح سياراتنا الموقوفه بجانب جهة العمل التي يتم الاصطدام بها كل مره ! حسبي الله ونعم الوكيل |
تم التوضيح للعميلة المذكورة بياناتها أعلاه بأنه تم عمل طلب لوضع حاجزخاص لمواقف الموظفين وطلب آخر لزيادة عدد الكاميرات الأمنية في الساحة الخارجية للمبنى المركز الصحي و عليه فقد أبدت المريضة تفهمها و شكرت الجهود المبذولة في المركز لخدمة المرضى كما تم الايضاح لها بأن إدارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-83005 | 8/17/2023 12:00:00 AM | 9/7/2023 12:50:52 PM | 8/17/2023 12:00:00 AM | |||||
4885 | علي أحمد | 37377679 | شكرا لكم |
تم التواصل مع المريض وشكره على تقديره للجهود المقدمة من المركز |
NDC | Administrative | Appreciation | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-09-88398 | 8/10/2023 12:00:00 AM | 10/26/2023 1:07:59 PM | 8/14/2023 12:00:00 AM | ||||||||
4886 | احمد سلمان | - | قسم التمريض أود أن اشكر طاقم التمريض على تفانيهم وحسن اخلاقهم وبالأخص شفت 22/8 مساءً |
لا يوجد رقم للتواصل |
NDC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-09-75370 | 8/22/2023 12:00:00 AM | 9/7/2023 12:55:31 PM | 8/22/2023 12:00:00 AM | ||||||||
4887 | عواطف عبدالله | 33343410 | شكر خاص إلى الدكتورة رجاء الشيخ علة تعاملها الممتاز والعلاج المقدم لي حيث استفدت منه بشكل ممتاز (علاج مسمار العظم) |
تم التواصل مع المريض وشكره على تقديره لجهود الطبيبة والجهود المقدمة من المركز |
NDC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-09-73695 | 8/21/2023 12:00:00 AM | 9/7/2023 1:02:26 PM | 8/23/2023 12:00:00 AM | ||||||||
4888 | Usman Javed | 39344779 | I would thanks to dr. raja alshaikh I brought my son Talha Usman for a school medical test she said me there is little marmev in my son I took to king hamad hospital they said me it is small ECD which eas done by Dr. Neal Today Again I got an appointment of Dr. Raja and said thanks none of her could listen this marmev Even Dr. Neal praised Dr. Raja that this is very smaill marmev she is very good dr. that she listen May god bless Dr. Raja and ahower blessing on her every time. |
تم التواصل مع المريض وشكره على تقديره لجهود الطبيبة والجهود المقدمة من المركز |
NDC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-09-53546 | 8/15/2023 12:00:00 AM | 9/7/2023 1:13:29 PM | 8/17/2023 12:00:00 AM | ||||||||
4889 | fatema khalil | 39969558 | ato00ma1982@gmail.com | لم يتم الأتصال فيني ولم يتم مناقشتي |
تم التواصل مع المريضة وأخطارها بترتيب موعد لها بحسب تعليمات د. نبيلة حميد بتاريخ 13 سبتمبر 2023 عند الساعة 10:45 صباحاً |
SJC | Administrative | Enquiry | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-09-02554 | 9/6/2023 12:00:00 AM | 9/7/2023 1:22:16 PM | 9/7/2023 12:00:00 AM | |||||||
4890 | Hussain Shamlooh | 860603040 | 33362107 | shamlooh86@gmail.com | انا مريض بمرض مزمن واعاني من ألم ولوعة بالبطر وقمت بالتسجيل على طبيبة غير أخصائية وطلب ابرة الفيرنار غين والتي كانت الدكتورة طاهرة النشاب وابلغتني مشكورة بأنه غير مصرح كتابتها فقمت بابلاغها بتغير الطبيب والتسجيل على مسؤولة النوبة الدكتورة ندى درويش وعند دخولي لها اعلمتني بنبرة حادة عن سبب تغيير فاخبرتها بمرض ورغبتي بالعلاج وكتابته فاعلمتني بعدم كتابتها نهائيا للابرة الفيتامين وانه يمنع كتابتها بالمركز وكتابة حبوب بم منه الرجاء من المسؤولين النظر في موضوعي وإيجاد حل نهائي او تحويل علاجي لمركز ثاني قريب مني حسين علي احمد 860603040 |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمريض المذكورة بياناته أعلاه و التحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بالشكوى، كما قمنا بالتحقق من موضوع الشكوى من الطبيبة المعنية، تم التوضيح للمريض جميع الإجراءات و الأنظمه المعمول بها في مراكز الرعاية الصحية الأوليه حيث أن المراكز الصحية تعتبر خط الدفاع الاول للمراجعين و المقيمين phenergan على حد سواء، أ ما بخصوص شكوى المريض عن عدم اعطائه لابرة ال فإنه تم التوضيح له بأن وصف العلاج المناسب يكون حسب تقييم الطبيب و الحالة الصحية للمريض.أخيرا فقد تم التأكيد بان إدارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-33673 | 8/10/2023 12:00:00 AM | 9/7/2023 1:55:51 PM | 8/10/2023 12:00:00 AM | |||||
4891 | Sakina Khatam | 961007460 | 66902290 | skona10@gmail.com | السلام عليكم ولدي عنده موعد تاريخ ۷/۱۷ لتعميم الثلاث سنوات تفاجأت امس بالمال المركز بأن الموعد اصبح اليوم تاريخ ١ وعندما دمت أخبروني بأنه لم يأخذ ابرة السنتين وعمره سنتين!!! فهل يمثل هذا الاستهتار وكل الأوراق والسكم يثبت انه ابني اخذ تطعيماته كامله ... وهل يمثل بأن قسم الرعاية ليسوا على درايه بسمر الاطفال الذين يتسلون بهم؟ وتغير الموعد الى ٧/٢٥، واتسال المركز لي بأن احضر على الوقت الساعة لا صباحاً واتفاجأ بأن القسم كله مشغول في الأكل والحديث عن السفر والاجازات لمدة نصف ساعه ؟! وأنا أعمل في جهة خاصة كيف بي أن أصل إلى عملى مع التأخيرات والتي بدون فائدة وموعد لم استفد منه شيء ! ويتاحل الموعد الرئيسي على موعد ابعد !!!!
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بخصوص الشكوى المقدمة من المراجعة سكينة خاتم بتاريخ 11/7/2023 عن موعد ابنها. الطفل يكمل 3 أعوام بتاريخ 16 يوليو ولكن اعطي موعد بتاريخ 11 يوليو، عندما قامت مساعد الخدمات الطبية بالاتصال للتذكير بالموعد يظهر لها عمر الطفل سنتين في البرنامج الالكتروني وذلك لان الطفل لم يكمل عامه الثالث بعد وحيث ان موعد الطفل في الساعة 7 ونص تم اعلامها بالحضور قبل الموعد بنصف ساعة ولم يكن للمراجعة أي استفسار بخصوص عمر الطفل حيث انها اخبرتنا بأنه لديه موعد بتاريخ 17 يوليو. حضرت المراجعة مع ابنها في 7 صباحا ونحن في هذه الاثناء نقوم بتجهيز العيادة والتطعيمات وعمل طلبيات المختبر للأطفال اللذين يحتاجون المختبر وتم مناداتها في وقت موعدها في 7 ونص صباحا حيث اكتشفت الممرضة ان الطفل لم يكمل 3 سنوات فأخبرت الام بأنها سوف تقوم بالتأكد من استكمال الطفل لتطعيماته لعمر السنتين واخبرت الام بأن ابنها مستكمل التطعيمات لعمر السنتين وان هذا الموعد خطأ وارشدتها للذهاب للسجلات لأخذ موعد حين اكمال الطفل عمر 3 سنوات. تم التواصل هاتفيا مع المراجعة وشرح جميع حيثيات الشكوى. |
HHC | Administrative | Complaint | Service Quality | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-95653 | 7/11/2023 12:00:00 AM | 9/7/2023 2:09:13 PM | 7/11/2023 12:00:00 AM | |||||
4892 | مها الصايغ | 891006109 | 33388950 | عند انتهاء الطبيب في مركز مدينه حمد الدوار الثالث من معاينه امي تم اخذ تذكره من الصيدليه مباشره في الساعه السادسه مساءا حيث كان رقم ۷۰۱ و توافد عدد كبير من المرضى خلفي ايضا وبعد انتظار فجاه من غير سابق انذار تم اغلاق المركز و خروج الموظفين دون اخبارنا بما حصل علما بان هذي اول مره احضر للمركز في هذا الوقت حيث تفاجات بعدم المهنيه من قبل الموظفين . و يجب اغلاق التذاكر في حال انه العدد كان كبير وذلك منعا لحدوث ذلك .و عند خروجي من المركز الصحي مدينه حمد الدوار الثالث تم دخول مريض كبير بالسن و كانو الموظفين عند البصمه حيث لم يتم اعلام المريض أنه تم اغلاق المركز او انتهاء الدوام بل انصرفو بدون ايه مهنيه او اخلاقيه |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمراجعة المذكورة بياناتها أعلاه و اخذنا التفاصيل المتعلقة بموضوع الشكوى، وقمنا بالتوضيح وضع القسم حيث كان ضغط شديد على القسم من بعد إجازة العيد. تم توجيه الموظفين بذلك لتفادي مثل هذا الأمور في المرات القادمة حيث ان إدارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بالاقتراحات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-27764 | 7/4/2023 12:00:00 AM | 9/7/2023 2:23:08 PM | 7/4/2023 12:00:00 AM | ||||||
4893 | FAISAL ALI | 590045431 | 33711962 | abo021.ali@gmail.com | السادة وزارة الصحة المحترمين الموضوع : معاناتي في نقص الخدمات الصحيه في مركز مدينة حمد الصحي الدوار الثاني تحت رقم شخصي 040703436 عبدالله فيها على مصاب سكرى ذهبت بتاريخ 3 يوم الاثنين صباحا استلم الدواء من المركز الذكور اعلاه لم يتم صرفه من قبل الموظفه بحجة لازم استلمه من صيدلية السلمانيه حيرتها التي مريض ن مسجل لديكم لا استط استلمه من تسلمانيه لاتوجد لدى مواسلات ولايوجد دواء مختص مما يمرسني للخطر طلبت منها ترف مطلب تحويله استلمه عن طريق المركز عنده شريفة استفزازية وتجاهلتني كمريض تعبان طلبت المقابلة المسؤولة عن الصيدليه اخبرتني غير موجودة حاولت ابحث عنها ولم اجها . ذهبت للمشرف الاداري غير موجود أيضا لا يوجد مسؤولين بالمركز رجعت بدون اخذ ادويتي ممكن لتعرض حالتي على الخطر اين المسؤولين عن المراكز الصحية ؟ مع فائق تحياتي |
تم التواصل مع المريض واخباره بأن الوصفة تم تجديدها بتاريخ 26-6ولم يتم تحويلها الى المركز الصحي فيتوجب عليه الذهاب لاستلامها اوان يقوم بعمل طلب توصيل منصيدلية السلمانية ليتم تحويل الوصفة للمركز في الاشهر القادمة . |
HHC | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-95054 | 7/5/2023 12:00:00 AM | 9/7/2023 2:52:51 PM | 7/5/2023 12:00:00 AM | |||||
4894 | احمد شويطر | 870802380 | 33060205 | ahmdo_999@hotmail.com | Case Description اليوم في الساعه السادسه و خمس دقائق تقریبا ذهبت اسلم ادویه والدتي الله احفظها من المركز الصحي مدينة حمد الدوار الثاني تم سحب رقم والانتظار وتم مناداتي لكونتر ٧ الصدليه وكانت موظفه غير بشوشه و كلمتها ولم ترد علي بكلمه واحده ولم تعطني اي اهتمام ولم تشرح لي عن الادويه الآخر لحضه اقول لها خلاص لم تنطق بكلمه واحده .... اتوقع من واجبها أن تستقبل المواطنين بشكل ارقى من هذا الأسلوب الغير مرحب ..... لم أكن اطلب اي حسنه منها بال استلم خدمه وفرتها المملكه لي كمواطن الله اديم عن المملكة ... اتمنى ان لا يتكرر هذا لا شخص خصوصا في الخدمات الانسانيه نفس الطب الأسلوب. |
بالإشارة الى الموضوع المذكور اعلاه ، تم الاتصال بالمريض و أخذ ملابسات الحادثه كما تم إخبار المريض ان هدفنا الرئيسي هو خدمة العميل و نعمل جاهدين على تقديم افضل خدمات من ناحية الجوده نعتذر عن سوء المعامله حسب ما ذكر المريض و سوف نأخذ شكوى المريض بعين الإعتبار تم لفت إنتباه الموظفه و جميع زملائها بان المرضى دائماً ما يحتاجون الى الدعم نفسي |
HHC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-24649 | 8/2/2023 12:00:00 AM | 9/7/2023 3:01:07 PM | 8/2/2023 12:00:00 AM | |||||
4895 | قاسم مفتاح | 33389932 | تم اكمال فحص الزواج في يوم الاثنين تاريخ 4 / 9 متى تجهز التحاليل و ما هي الخطورة التالية علما بأن الممرضة اخبرتنا ان التحليل يجهز في يوم الاحد |
تم التواصل مع المراجع وتم شرح الخطوات المطلوبة لاكمال فحص الزواج |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-09-25856 | 9/10/2023 12:00:00 AM | 9/11/2023 8:03:00 AM | 9/10/2023 12:00:00 AM | ||||||||
4896 | بشير ناجي | 39648994 | 1. ولدي تعبان وعندما حملته الى المركز الصحي دخلنا التسجيل والدكتور وكل شئ على ما يرام وعند ذهابي للصيدلية معاملة غير مرضية وتكلمت بالصراخ تقول انت اجنبي وين تعمل قلت في الداخلية طلبت مني البطاقة العسكرية ورحت سيارتي جلبت البطاقة واعطيتها وتحدثت معاي تقول خليك محترم معاي لا اعرف السبب 2. الصيدلية تعامل سئ |
هذه الشكوى لمريض واحد. القضية في مركز الشرطة حاليًا للفصل فيها |
YAE | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 25041 | 25041 | 23-09-30477 | 8/7/2023 12:00:00 AM | 9/11/2023 10:23:39 AM | 9/11/2023 12:00:00 AM | |||||||
4897 | مريم شويطر | 840504721 | 36663902 | mshowaiter12121212@gmail.com | التواصل بشكل يومي من الساعة 07:01 صباحاً لحجز مواعيد الأسنان في مستشفى الشيخ جابر الصباح على مركز الأتصال إلا أن المواعيد تكون محجوزة طيلة الأسبوع |
تم التواصل مع العميلة وشرح نظام مركز الأتصال لها بخصوص حجز مواعيد الأسنان كما تم إخطارها بإمكانية الحضور الشخصي عند الساعة الثانية ظهراً أو خلال العطل الرسمية لأخذ موعد |
SJC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-09-55936 | 9/11/2023 12:00:00 AM | 9/11/2023 1:43:23 PM | 9/11/2023 12:00:00 AM | |||||
4898 | fadeela ahmed | 36050307 | السلام عليكم و رحمة الله و بركاته زرت مركز محمد جاسم كانو الصحي دوار ۱۷ في يوم الاربعاء ليلا . ولمدة طويله لم ازر المركز كنت اذهب للمستشفيات الخاصة عند الحاجة كون هذا المركز يغطي اوقات لي يكون فيها مركزنا الصحي مغلق ولكن تفاجئت بان المركز قد تغير نحو الافضل من حيث وقت الانتظار القصير جدا و المعاملة الممتازه التي يفتقر اليها المركز سابقا بالاضافة الى وجود الدكاتره البحرينين شي ممتاز جدا جدا جدا اتقدم بجزيل الشكر للدكتوره هدى العصفور و الدكتورة سارة مهدي لحسن معاملتهم مع المرضى برحابة صدر وتفاني في العمل. |
تم التواصل مع المراجعة وشكرها على هذا الاطراء |
MJK | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10899 | 10899 | 23-09-49362 | 8/4/2023 12:00:00 AM | 10/29/2023 10:14:40 AM | 9/12/2023 12:00:00 AM | ||||||||
4899 | زهراء عباس | 37734117 | ((دكتورة حنان عبدالله)) طبيبة عامه لم تكتب ادوية في المرة الاولى وقامت بالصراخ علي وطردي من الغرفة عند الرجوع لها |
تم التواصل مع العميلة ومعرفة تفاصيل الشكوى وتم توجيه الطبيبة وتنبيهها لضرورة مراعاة التواصل الفعال مع المرضى كما تم تنبيه موظفي قسم الصيدلية لضرورة التواصل مع الأطباء بخصوص الوصفات الطبية
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MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-09-78998 | 9/6/2023 12:00:00 AM | 9/12/2023 7:19:30 AM | 9/8/2023 12:00:00 AM | |||||||
4900 | محمد أحمد | 39343853 | اسلوب موظف الاستقبال غير لائق ومستفز |
تم التواصل مع العميل والاعتذار منه وطلب مواصفات الموظف للتأكد ، العميل يشكر على المتابعة ولا يوجد إلحاق أي ضرر للموظف، وتم توضيح له أن المعاملة المقدمة تحتاج إلى بطاقة الإعفاء وذلك سبب إصرار الموظف |
MJK | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-09-20006 | 9/7/2023 12:00:00 AM | 9/12/2023 7:24:46 AM | 9/7/2023 12:00:00 AM | |||||||
4901 | khalid Janahi | 861210492 | 39222235 | jan7i@hotmail.com | تحية طيبة وبعد لدي مواعيد للعلاج الطبيعي بمركز مدينة عيسى لم استطع الذهاب الى اخر موعد اتصلت لتغير يوم الموعد الاعتذار منه يوميا ولا احد يجيب من رقم المركز وعند التواصل مع ٨٠٠٠٧٠٠٠ اخطروني بأن مواعيد للعلاج فقط تكون عند الاتصال بالمركز نفسه فما الحل عندما لا يرفع احد سماعة الهاتف ولا توجد ارقام مباشرة لمركز العلاج الطبيعي .. نشكر الجهود المبذولة لكن نرغب بالتواصل لتغير او تعديل الموعد فلا يعقل أن يتعنى الشخص للمركز لفقط عمل هذا الشيء.. لا يوجد أي رد على اي اتصال لي بشكل شبة يومي لهم `! |
الرد على شكوى المريض خالد جناحي
الرقم الشخصي: 861210492
لقد تم التواصل مع المريض خالد جناحي من قبل قسم العلاج الطبيعي بمركز مدينة عيسى الصحي، و الاستماع مباشرة الى شكواه. تم ترتيب موعد للمريض بناءا على رغبته بما يتناسب مع جدوله الزمني و الذي بالامكان الاطلاع عليه عبر تطبيق صحتي.
أما بالنسبة لعدم الرد على الهاتف ، فالمريض لم يتواصل على الرقم المباشر ( 17625828 ) الخاص بالعلاج الطبيعي و إنما تواصل مع رقم بدالة المركز الصحي 17480888 و هذا الرقم غير خاص بالعلاج الطبيعي و إنما لموظفين الاستقبال في قسم السجلات الصحية
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IHC | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-09-01757 | 9/10/2023 12:00:00 AM | 9/12/2023 12:49:43 PM | 9/10/2023 12:00:00 AM | |||||
4902 | Zainab Obaid | 940601419 | 33104218 | zainaboo0baid@gmail.com | السلام عليكم ورحمة الله لدي موعد في مركز مدينة عيسى الصحي قسم رعاية الطفولة والامومة -موعد متابعة في قسم الحوامل- هذه المرة الثانية التي أحاول فيها تأجيل موعدي لعدم استطاعتي الاستئذان من العمل وحضور الموعد واحاول التواصل على رقم المركز - 17480888- لا يتم الرد . لا يمكنني الاستئذان من العمل فقط لتأجيل موعدي خصوصا الفترة الصباحية وقبل الساعه ١ ظهرا كما اخبرتني موظفة الاستقبال الرئيسي عندما ذهبت حضوريا الساعه ١:٤٠ وذلك فقط لحجز موعدي وتأجيله وانه لا يمكنها عمل اللازم -هذا الموعد الذي يتم تأجيله بالاتصال لو فقط تم الرد على الهاتف !!!- واخبرتني اتصلي وسنأجله وكالعادة لا يتم الرد !! اتصل في مواعيد متفرقة صباحا وظهرا ولا يتم الرد |
تم التواصل مع المراجعة و الاعتذار منها و تم تجديد موعد لها على عيادة الحوامل علما بانه يوجد طلب لقسم الألكترونيات للإسراع بتفعيل الشريط الصوتي لتسهيل التواصل مع مختللف الأقسام ، كما أننا نعاني من نقص شديد في قسم السجلات الصحية و صعوبة تلبية متطلبات العمل و عدم القدرة على الرد على جميع المكالمات
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IHC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-09-00781 | 8/30/2023 12:00:00 AM | 9/12/2023 1:08:14 PM | 8/30/2023 12:00:00 AM | |||||
4903 | Qassim Ali | 841004790 | 33117077 | qassim.ali.salman@gmail.com | تحية طيبة و بعد .. اريد تقديم بلاغ لشخصكم الكريم ان زوجتي موظفة في مركز مدينة عيسى الصحي و في المواقف الخاصه للموظفين حدث و اكثر من مرة تلفيات ف السيارة و بسبب عدم وجوداي كاميرات امراقبة او موظف مراقبة ف هذه الجهه لا يمكن الوصول لسبب الخطا و الشخص المتسبب للتلفيات .. نتمنى من شخصكم الكريم النظر في هذا الموضوع اايجاد حل لعدم تكرار مثل هذا الفعل. |
تم الاتصال بمقدم الشكوى و الاعتذار له ، حيث أن الكاميرات المتوفره تشكف مداخل و مبنى المركز فقط و لا تتوفر كاميرات للكشف عن مواقف سيارات الموظفين ، و تم عمل طلب للإضافة كاميرا لمواقف سيارات الموظفين . |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-09-08065 | 7/5/2023 12:00:00 AM | 9/12/2023 1:20:06 PM | 7/5/2023 12:00:00 AM | |||||
4904 | Subah Seyadi | 861005090 | 33771227 | subah.seyadi@gmail.com | السلام عليكم عندي مشكلة ان انا ليلحين مسجل على المركز الصحي السابق (مركز بنك البحرين و الكويت الصحي - الحد) (حسب المذكور في تطبيق صحتي) بالرغم ان انا غيرت العنوان في البطاقة الذكيه (حسب المرفق ) المشكله لي أنا شخصيًا 8610050590 و زوجتي منى 890702934 و ابنتي شيخه 160906164 |
التواصل مع العميل والتأكد من تحديث العنوان في برنامج I-seha وابلاغه بزياره المركز لإختيار طبيب العائلة حتى نتمكن من ربط افراد العائلة |
NDC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-09-68053 | 9/10/2023 12:00:00 AM | 9/12/2023 2:05:08 PM | 9/10/2023 12:00:00 AM | |||||
4905 | نافذ خليل أبوطير | 36022026 | الشكر لموظفي الاستقبالخدمتهم جدا رائعة ومتعاونين |
تم التواصل مع المراجع وأفاد بأن موظفي السجلات في قمة التحضر والتعاون وكتب ملاحظته باعتبار أن قسم السجلات أوب محطة تعامل مع المراجعين.كما أفاد أن جميع الموظفين في كل الأقسام متعاونين جدا وأنه مع تنقلاته في بعض المناطق والمراكز الصحية يعتبر مركز الكويت أفضل مركز تعامل معه.تم شكره والتمني باستدامة التجربة في كل زيارة مع بيان أن هدفنا هو زيادة رضى المراجعين بتقديم خدمات ذات جودة عالية للجميع. |
KHC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-09-62144 | 8/24/2023 12:00:00 AM | 9/12/2023 4:41:30 PM | 8/24/2023 12:00:00 AM | ||||||||
4906 | محمد العبدالله | 37227336 | أتقدم بالشكر والاحترام للأخ الممرض أحمد السودان/قسم التمريض.أشكره على اهتمامه أثناء تقديم العلاج في قسم التمريض لابني/حسين محمد العبدالله |
تم التواصل مع المراجع وأفاد بأن ما كتبه ليس مجاملة وإنما هو واقع لمسه في المركز وفي كل زياراته من تعامل وخدمة متميزة.كما أشاد بالنظام في المركز والنظافة في مرافقه وطلب شكر جميع العاملين في المركز بما فيهم قسم التنظيفات. |
KHC | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-09-00961 | 9/10/2023 12:00:00 AM | 9/12/2023 4:49:43 PM | 9/10/2023 12:00:00 AM | ||||||||
4907 | محمد العبدالله | 37227336 | أتقدم بالشكر والاحترام والتقدير للدكتورة فاطمة العويناتي( غرفة 14) مركز الكويت على اهتمامها واستقباله وترحيب وعمل اللازم للمريض من جميع الفحوصات والعلاج اللازم |
تم التواصل مع المراجع وأفاد بأن ملاحظته ليست مجاملة وإنما هو واقع لمسه في المركز في كل زياراته.
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KHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-09-98798 | 9/10/2023 12:00:00 AM | 9/12/2023 5:00:28 PM | 9/10/2023 12:00:00 AM | ||||||||
4908 | محمد مكي يوسف | 66363763 | الرجاء السماح للمراجعين بالانتظار داخل المركز الصحي قبل الساعة السابعة صباحا وذلك لحرارة الجو وشدة الرطوبة، ناهيك عن المظهر الغير حضاري للطابور أمام باب المركز. شاكرين ومقدرين |
تم الاتصال بالمراجع والاستماع لمقترحه وأشاد بالمركز وتعاون الموظفين ونظام العمل في المركز. كما أفاد أنه كتب الملاحظة رحمة لكبار السن وقد تم بيان وجود تعميم بفتح البوابة في الساعة اليابعة صباحا مع بدء الدوام الرسمي في المركز وتم توضيح آلية حجز المراعيد الكترونيا وتجنب الانتظار صباحا قبل فتح البوابة مع امكانية مراجعة مركز محمد جاسم كانو قبل بدء دوام مركز الكويت للحالات الطارئة. |
KHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-09-56338 | 9/7/2023 12:00:00 AM | 9/12/2023 5:09:37 PM | 9/10/2023 12:00:00 AM | ||||||||
4909 | ali nasif | 910503001 | 33966266 | 3linusaif123@gmail.com | شكر لجميع موظفي الصيدلية بالمركز لتفانيهم رغم الأزدحام الشديد وأتمنى زيادة عدد الموظفين في الفترة المسائية لخدمة الأعداد الهائلة من المرضى لتقليص مدة الأنتظار |
أشكر المراجع علي إقتراحه وقد تم الإتصال به مرتان في تمام الساعه 12:27 و 14:23بتاريخ 12/9/2023 إلا أنه لم يجب علي الهاتف.
وبعد مراجعه برنامج آي صحه لدي قسم السجلات والأطباء والتمريض والصيدليه إتضح أنه لم يأتي للصيدليه بتاريخ 11/9/2023 , حيث قدمت له الرعايه الصحيه كالتالي:
20:12 لدي قسم التصنيف 20:16 لدي قسم التسجيل أعطي موعد علي الطبيب بتوقيت:20:56 فتح ملفه بعياده الإمبولاتوري 3 بتوقيت 21:20 أغلق ملفه 21:21
وكانت آخر وصفه صرفت له من قسم الصيدليه بتاريخ 6/9/2023في تمام الساعه 19:03
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SJC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-09-60975 | 9/12/2023 12:00:00 AM | 9/13/2023 7:46:32 AM | 9/13/2023 12:00:00 AM | ||||||
4910 | Husain Idrees | 870702963 | 33027133 | shekoslovakia@gmail.com | في مركز الشيخ جابر بقرية باربار الوضع في التسجيل و الصيدلية جداً مزري اكثر من عشرين دقيقة والمراجعين ينتظرون الصيدلية، اربع موظفات داخل الكاونتر ولا اخذو و لا مراجع وااحد. قاعدين داخل سوالف و ضحك و لعب في التلفوناات و الناس تنتظر بره. ارجعوا الى تسجيلات الكاميرا في ما في الساعة 12:20 و رايح |
تم الأتصال أكثر من 7 مرات لصاحب الشكوى والهاتف مغلق وتم محاولة الأتصال على هاتف المنزل ك17693060 ولم يتم الرد للعلم المريض غير تابع للمركز ولا نعلم إذا كان مرافق مع مريض |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-09-44309 | 9/12/2023 12:00:00 AM | 9/14/2023 1:03:23 PM | 9/14/2023 12:00:00 AM | |||||
4911 | خليل مجرد | 761216936 | 33320212 |
السلام عليكم يااخوان قبل اسبوع عملت فحوصات دم وفي يوم أمس الاثنين قمت بعمل موعد من موقع صحتي على إحد الدكاتره في مركز م عيسى وأعتقد الموعد كان ظهرآ الا انني اخذت احد ابنائي من الروضة ومن ثم عدت لابنتي في مدرسة ابتدائي ونسيت الموعد وعندما تاكدت من الموقع تبين لي انه غير موجود ، فحاولي عمل موعد آخر ولم يقبل الموقع ، والان اريد ان اقوم بعمل موعد ليوم غدآ الا ان الموقع لم يقبل ولا أعلم ماهو السبب وانا لا استطيع الذهاب للمركز والتسجيل والانتظار طويلا
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تم التواصل مع مقدم الشكوى و تبين بأنه تكرر أنه تخلف عن حضور المواعيد التي تم حجزها من برنامج صحتي و أوضحنا له بأنه تم إقفال صلاحيته لحجز المواعيد من برنامج صحتي لمدة شهر واحد و بعد هذه الفترة يمكنه مجددا حجز المواعيد من البرنامج و أبلغناه بأنه يمكنه حاليا حجز المواعيدج عن طريق مركز الاتصال . |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-09-73977 | 9/12/2023 12:00:00 AM | 9/13/2023 10:42:17 AM | 9/12/2023 12:00:00 AM | ||||||
4912 | Hussain salem | 020411480 | 37379935 | hussainsalem803@gmail.com | السلام عليكم ورحمة الله وبركاته د.ايناس مركز مدينة عيسى الصحي دكتورة ليس لديها اسلوب في الكلام و و التحدث بإستهزاء و السخرية و التلفظ بألفاظ تسبب الحرج و التكلم في مواضيع خصوصية و تطلق الأحكام و ادخال العاطفة في المهنة و هل هذا هي رسالة وزارة التي تهدف لها و هل هذي الخدمة التي تقدم للمواطنين و هل هذا ما ينص عليه القانون يرجى من الوزارة الموقرة اتخاذ الإجراء المناسب لما ذكر في الاعلى مع خالص الشكر و العرفان |
أشكر إدارة الصحة الأولية لأتحاتها هذا البرنامج ليكون حلقة وصل بين المريض والطبيب في سبيل الأرتقاء بالخدمات الصحية المقدمة في الرعاية الصحية الأولية. بناءا على شكوى حسين سالم (020411480) وهو أخ زينب علي عبد الله سالم والتي حضرت المركز الصحي للزيارة الثانية بصحبة والدتها وعمها للمشوره الفحص قبل الزواج وذلك بناء على طلب الطبيبة بحضور ولي الأمر.
تم التواصل مع حسين سالم والذي بين إستيائه بضرورة عدم التدخل في خصوصيات الآخرين كالدخل المادي او المظهر الخارجي أو الأفصاح عن وجود مرض نفسي كانت تعاني منه زينب في فترة الأمتحانات في فحص قبل الزواج وأنه تعامل مع الموضوع بكل إحترام ولجأ الى برنامج تواصل.
تم التواصل مع الطبيبة لمعرفة حيثيات الموضوع وأتضح أن كلا من زينب علي عبد الله (060106751) وهي يتيمة وقاصرا حضرت فحص قبل الزواج مع القاسم محمد تقي (991204182) بوجود ولي الأمرها وهو العم في الزيارة الثانية وبناءا على البروتوكول المتبع في الرعاية الصحية الأولية لمملكة البحرين بضرورة وجود ولي الأمر لإتخاذ القرار الصائب وأن الطبيبة تعاملت معها كإبنتها وخوفا على مصلحتها لا أكثر وكان قرار العم بعدم إكمال الأجراءات.
شكر حسين سالم حسن التواصل معه
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IHC | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-09-25281 | 6/26/2023 12:00:00 AM | 9/13/2023 11:02:50 AM | 7/3/2023 12:00:00 AM | |||||
4913 | زهراء إسماعيل | 970902700 | 33211062 | تحية طيبة وبعد لدي مواعيد للعلاج الطبيعي بمركز مدينة عيسى لم استطع الذهاب الى اخر موعد اتصلت لتغير يوم الموعد الاعتذار منه يوميا ولا احد يجيب من رقم المركز وعند التواصل مع ٨٠٠٠٧٠٠٠ اخطروني بأن مواعيد للعلاج فقط تكون عند الاتصال بالمركز نفسه فما الحل عندما لا يرفع احد سماعة الهاتف ولا توجد ارقام مباشرة لمركز العلاج الطبيعي .. نشكر الجهود المبذولة لكن نرغب بالتواصل لتغير او تعديل الموعد فلا يعقل أن يتعنى الشخص للمركز لفقط عمل هذا الشيء.. لا يوجد أي رد على اي اتصال لي بشكل شبة يومي لهم. |
لقد تم التواصل مع المريضة زهراء ابراهيم إسماعيل من قبل قسم العلاج الطبيعي بمركز مدينة عيسى الصحي، و الاستماع مباشرة الى شكوتها. كما تم اخطارها بأنه قد تم مسبقا ترتيب موعد قريب لها في عيادة اخصائية العلاج الطبيعي المختصة في تأهيل هذا النوع من الحالات فور استلام التحويل من قبل مركز حمد كانو نظرا لخصوصية الحالة وبإمكانها الاطلاع على تفاصيل الموعد عبر تطبيق صحتي كما أخبرتها مسبقا الاخصائية المسؤولة في مركز حمد كانو.
أما بالنسبة للهاتف فذلك بسبب عطل في بدالة مركز مدينة عيسى الصحي و الذي جاري العمل على اصلاحه.
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IHC | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-09-91581 | 8/21/2023 12:00:00 AM | 9/13/2023 11:16:53 AM | 8/21/2023 12:00:00 AM | ||||||
4914 | Naser Alsubei | 980605510 | 37238681 | سلام عليكم ورحمة الله وبركاته … تم تصنفي كمصاب بصرع من قبل اسبوعين تقريباً و الطبيب المختص بعلاجي من مستشفى العسكري بأجازة ولا استطيع تبدليه او اخذ موعد مع طبيب مختص اخر حيث ان لدي بعض الاسئله بخصوص هذا المرض لكي استطيع التعايش معه او العيش به دون مشاكل و تفاقم في المرض … هل استطيع الذهاب لمركز صحي عام او اخذ موعد بمستشفى السلمانية او استطيع الذهاب لأي طبيب عام ؟ |
تم التواصل مع المريض وإخباره بإمكانية أخذ موعد مع طبيب العائلة للإجابة على جميع استفساراته بخصوص مرضه
تم الشكر على حسن التواصل
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IHC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-09-64264 | 7/5/2023 12:00:00 AM | 9/13/2023 11:25:44 AM | 7/5/2023 12:00:00 AM | |||||||
4915 | مبارك جابر حمود | -- | 39645156 | الف شكر وتحية للموظفه الرائعة تهاني قسم التمريض |
تم اتصال بالمريض و شكر على هذه المبادرة وان طاقم مركز الزلاق الصحي يتطلع دائما بتقديم افضل الخدمات وبأفضل جوده و المركز يهتم برضى المرضى في المرتبة الاولى ويتم رفع رسالة شكر الى مسؤولة التمريض |
ZHC | Administrative | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 23-09-75707 | 9/13/2023 12:00:00 AM | 9/13/2023 11:42:35 AM | 9/13/2023 12:00:00 AM | |||||||
4916 | Khaled Khalaf | 940810751 | 36551606 | smyrk6992@gmail.com | انا بدلت عنواني من فتره 6 اشهر ولاكن العنوان للحين ما تبدل ببرنامج صحتي الي تابع حق وزاره الصحه للحين ، اذا بحجز موعد يطلع لي العياده مالت عنواني القديم |
تم التواصل مع العميل وتوجيهه بزيارة المركز الصحي مصطحبا البطاقات الذكية له ولباقي أفراد عائلته لتحديث بياناتهم في نظام التسجيل. |
MJK | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-09-35566 | 9/13/2023 12:00:00 AM | 9/13/2023 12:39:38 PM | 9/13/2023 12:00:00 AM | ||||||
4917 | Mohamed Fairooz | 841105839 | 39227466 | fairoze.84@gmail.com | السلام عليكم ارجو النظر في ارقام الهواتف التابعة للمراكز الصحية حيث لا يوجد رد على المرضى والمراجعين للاستفسارات العامة 17418888 في مركز مدينة حمد الصحي بالاضافة للمعاملة من الموظفين في نفس المركز |
قمنا بالاتصال بالعميل المذكورة بياناته أعلاه و أوضحنا لها بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها ، فبخصوص عدم الرد على بدالة المركز فقد أوضحنا بأنه قيد يكون بسبب انشغال الخط مع عميل اخر كما قمنا بالتأكيد على الموظفين بضرورة التأكد من الرد على البدالة، أما بخصوص معاملة بعض الموظفين فقد تبين أنه بسبب طلب الموظفة من العميل أخذ رقم بالرغم من أن لديه ورقة من قسم المختبر بضرورة تسجيله مباشرة فقد أوضحت الموظفة بأنه معرفته بالالية المتبعة بهذا الخصوص و تم تنبيهها بذلك |
HHC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-98117 | 9/13/2023 12:00:00 AM | 9/13/2023 3:35:31 PM | 9/13/2023 12:00:00 AM | |||||
4918 | Hafsa Alhoty | 36566597 | قمت بالحضور الى المركز وعند الانتهاء توجهت الى الاستقبال لاستلام ورقة الحضور ، الموظف افاد بعدم طباعة المستند فطلبت منه الاتصال بالدكتوره لاني متأكده من قيامها بطباعتها الا انه لم يكن مجديا وطلب مني الذهاب بنفسي لمخاطبة الدكتور فقمت بالشرح له مرة اخرى ان الدكتور قام بعمل اللازم وعليه فقط الاتصال للتأكد وعليه قام بالاتصال وكان متملل وكانت لغة جسده غير لبقه تماما واخبرته الدكتوره بأنها عملت اللازم ، اغلق الخط وطلب مني الانتظار جانبا وبعد الانتهاء تعمد عدم اعطائي المستند ، وبعد قدوم موظفة اخرى قام هو بالخروج وبكل عدم اكثراث بالذهاب ، فقمت بالطلب من الموظفة الاولى اعطائي الورقة ، الموظف لا يهتم بأي تعاون وغير ودود ، ارى ان يتم تدريب الموظفين على كيفية استقبال المراجعين والتعامل معهم باحترام حتى عند ضغوط العمل ، علما كان اليوم عاديا وليس زحمه |
المراجعه كتبت الشكوى في موقع تواصل ايضا وقدمتها كمقترح لتدريب الموظفين على خدمة المراجعين وتم التواصل مع المراجعه من قبل المشرف والاستماع لجميع ملاحظاتها كما تم التنويه على الموظف بهذا الخصوص |
YAE | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-09-46807 | 9/12/2023 12:00:00 AM | 9/14/2023 7:22:45 AM | 9/13/2023 12:00:00 AM | |||||||
4919 | حفصه الهوتي | 36566597 | عدم تعامل موظفي يوسف انجنير في الاستقبال بشكل لائق مع المراجعين |
تم التواصل مع المراجعه من قبل اداري المركز الصحي للاستماع الى شكوتها وكانت بخصوص تباطئ وعدم تعاون احد المنسقين لتسليمها ورقة الحضور. ولكنها لم تفصح عن اسمه بل اقترحت تدريب موظفي الاستقبال على التعامل الائق مع المراجعين . وعليه سوف يتم توجيه منسقين السجلات بشكل عام للتعامل اللائق مع المراجعين |
YAE | Administrative | Suggestion | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-09-85729 | 9/13/2023 12:00:00 AM | 9/14/2023 7:25:24 AM | 9/13/2023 12:00:00 AM | ||||||||
4920 | Aysha Almuradi | 921105835 | 32192219 | ayshaalmuradi@gmail.com | دخلنا على دكتورة في المركز الصحي غرفة 20 اسمها دكتورة آلاء بو شقرة ، أولا أنا مريت من عند الباب سمعت صوت سوالف توقعت انعندها مريض نظرت فترة شوي اشوف ما في احد طلع و طقيت الباب ودخلت الا أشوفها اتكلم فالتلفون ولما قلت لي والدتي الحين بتناديجعلى كلام الدكتورة ف والدتي قامت تمشى لانه ما تقدر تمشي و شوي كان بعيد عليها المهم ان لما دخلنا و رن التلفون ردت على التلفونوهدد والدتي ما في احد أي احترام للمريض أو للعمل ترد على مكالمة وعندها مريض ولا قالت لنا إذا خلصت سيدة ردت على المكالمة وأناقلت لوالدتي بس امشي استهتار فالدكاتره وقلة ادب من أولى المريض أو مكالمتها… لو شنو كانت من مكالمة اهيه في العمل تخلص منالمريض أولا تالي تشوف موضوع ثاني. |
تم حضور المريضة شريفة أحمد بصحبة أبنتها بتاريخ 30/8/2023 الى المركز الصحي وتم تسجيلهم على الطبيبة آلاء بوشقرا التي إستدعت المريضة لغرفة الأستشارة لمناقشة نتائج التحاليل المختبرية، وتم شرح اللازم على حسب أقوال عائشة التي تم التواصل معها وبعد الأنتهاء من الاستشارة تم الأتصال بالطبيبة من قبل قسم التمريض على هاتف المكتب لوجود حالة طارئة سيتم تحويله بالأسعاف ولم تنشغل الطبيبة بهاتفها الشخصي بأمور لا تتعلق سوى بحالة المريض الحرجة. تم التوضيح لأبنة المريضة انشغال الطبيبة بمريض في غرفة المعالجة وتفهمت الموضوع وشكرت حسن التواصل معها.
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IHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-09-51230 | 9/3/2023 12:00:00 AM | 9/14/2023 7:58:34 AM | 9/4/2023 12:00:00 AM | |||||
4921 | ندى محمد أحمد | غير مسجل | 37723456 | قسم العلاج الطبيعي الأخصائية نوارة جدا متعاونة و متساعدة ، ساعدتني كتيرا في رحلة التشافي من آلام الكتف و الرقبة إلى جانب العامل النفسي من خلال بشاشة الوجه و المشولرة المفيدة . انها شاطرة و طيبة القلب بارك الله فيها و في كل البنات الوردات . |
تم التواصل مع المريضة و شكرها |
IHC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-09-49174 | 8/29/2023 12:00:00 AM | 9/14/2023 8:10:15 AM | 9/7/2023 12:00:00 AM | |||||||
4922 | لايوجد | لا يوجد | 33133122 | قسم الاسنان يحتاج الى مراجعه الوقت المريض ياخرونه بالساعات واذا تاخرو دقيقه عن الموعد اللقي |
تم التواصل مع المريض وعمل اللزم |
HKC | Administrative | Complaint | Waiting Period | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-09-67423 | 9/10/2023 12:00:00 AM | 9/14/2023 8:16:11 AM | 9/11/2023 12:00:00 AM | ||||||
4923 | لايوجد | لا يوجد | 33133122 | من الساعه 12:50 الى الساعه 2 لايوجد اي مشرف او اداري في المركز ولا يوجد من يحل المشاكل او التاخير |
الاداري في اجتماع مجلس الاداره وتم التواصل مع المريض وعمل اللزم |
HKC | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-09-46037 | 9/10/2023 12:00:00 AM | 9/14/2023 8:19:54 AM | 9/11/2023 12:00:00 AM | ||||||
4924 | لايوجد | لا يوجد | 39664343 | اتمنى من المركز الحضور الى كبار السن لتطهير الجروح بالمنزل |
بخصوص الموضوع اعلاه تم التواصل مع صاحبه المقترح وتبين انه قد تم عمل المطلوب مسبقا وعمل الزياره للمريض مع رضا اهل المريض التام بالخدمه المقدمه والمعامله الحسنه وتديم الشكر الموصول لقسم رعايه الامومه والطفوله بمركز حمد كانو الصحي وقم التمريض والاطباء. |
HKC | Administrative | Enquiry | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-09-02241 | 9/10/2023 12:00:00 AM | 9/14/2023 8:24:19 AM | 9/12/2023 12:00:00 AM | |||||||
4925 | يحيى محمد سلطان | 39042903 | اتمنى من مركز حمد كانو ان يحضر كل مره بالشهر الى الرعايه دار رعايه الوالدين حق فحوصات شامله مثل الضغط والسكر وجميع الاشيا |
بخصوص الموضوع اعلاه تم التواصل مع صاحب المقترح وت توضيح الخدمات المقدمه من قسم رعايه الامومه والطفوله و الوحده المتنقله للمسنين وعليه تم ثني المقترح والنظر في موضوع مشروع الفحص الدوري للمسنين في دار رعايه الوالدين بشكل شهري او كل ثلاثه شهور وسيتم رفع المقترح لاداره التمريض لعمل الازم. |
HKC | Administrative | Enquiry | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-09-14569 | 8/29/2023 12:00:00 AM | 9/14/2023 8:29:45 AM | 9/12/2023 12:00:00 AM | ||||||||
4926 | rabab salman | 880505125 | 33305770 | rabab.yahya88@gmail.com | فترة الأنتظار الطويلة في قسم المختبر لطفلي |
تم الاتصال بالمراجعة حوالي الساعة 12:30 ظهرا والاستماع الى الشكوى والاقتراح المقدم من جانبها لتسهيل خدمة فحص الدم للأطفال للفحص الدوري من قسم رعاية الأم والطفل حضرت المراجعة مع طفلها يوم الخميس بتاريخ 7/9/2023 لاجراء فحص الهيموجلوبين وقد كان عدد الانتظار حوالي 40 مراجع موزعين على 3 طاولات للسحب .
تم ابلاغها بأن المختبر قدم اقتراح للادارة بتوسيع قسم سحب الدم وفتح طاولة رابعة للسحب لتقليل انتظار المراجعين وامكانية تخصيصها للتحاليل السريعة ، والمقترح قيد الدراسة والموافقة كما تم توضيح أن الوقت الأنسب لفحص نسبة الهيموجلوبين من الأطفال هي بعد الساعة 11 ص الى 6:45 م حيث تصل مدة الانتظار الى أقل من 5 دق |
SJC | Administrative | Enquiry | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-09-89163 | 9/13/2023 12:00:00 AM | 9/14/2023 1:51:02 PM | 9/14/2023 12:00:00 AM | ||||||
4927 | مريم درويش | 960103767 | 33990668 | maryamdarwish@gmail.com | اخبروني في قسم المختبر بأن النتيجة تظهر خلال 20 دقيقة ولم يقوموا بعملها وتأخرت |
تم التواصل مع صاحبة الشكوى السيدة مريم درويش بتاريخ 14-9-2023 الساعة 13:25
تم استيضاح سبب الشكوى المؤرخة بتاريخ 12-9-2023 من المريضة تم تقديم الاعتذار من المريضة وتوضيح سبب تأخر وضع النتيجة في ملف المريضة الالكتروني لمدة 45 دقيقة كما تم التنبيه على جميع موظفي القسم والمتدربين على ضرورة ادخال جميع العينات المستلمة بعد الساعة 11 ص الى داخل قسم المختبر مباشرة لتفادي اي تأخير
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SJC | Administrative | Enquiry | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-09-94821 | 9/13/2023 12:00:00 AM | 9/14/2023 1:56:58 PM | 9/14/2023 12:00:00 AM | ||||||
4928 | Sumayah Saleh | 970205090 | 33905859 | sumayahsaleh97@gmail.com | اسوي موعد اون لاين والمركز ما يردون يتصلون (مركز مدينة حمد الصحي) |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالعميل المذكورة بياناته أعلاه عدة مرات ولم نحصل على الرد، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها، قد قمنا الرجوع للسجل الطبي في النظام تبين انها تلقت خدمة الاستشارة الطبية عبر الهاتف. |
HHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-81828 | 9/14/2023 12:00:00 AM | 9/14/2023 3:19:20 PM | 9/14/2023 12:00:00 AM | |||||
4929 | كاميليا سوسف آل بورشيد | 33299605 | اعتز بوجود قسم السجلات الصحية بالمركز الصحي لما فيه من موظفين يستحقون منا كل التقدير، أمثال سوسن - حصة والأخ أحمد صاحب الابتسامة.
بالعكس لا توجد الا كل التقدير والاحترام لقسم السجلات الاستقبال جدا رهيب |
تم التواصل مع العميل وتقديم الشكر الجزيل لها على التواصل الفعال من أجل تقديم خدمات أفضل ويعد ثناءها على مجهود الموظفين دافع لهم. |
MJK | Administrative | Appreciation | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-09-30917 | 9/11/2023 12:00:00 AM | 9/17/2023 1:52:25 PM | 9/17/2023 12:00:00 AM | ||||||||
4930 | عبدالعزيز أحمد | 33007655 | تعليم الموظفين على حسن الردموظف الاستقبال وانا اكلمه قام بالرد على الهاتف وأخذت موعد من الساعة 5:30 وأعطاني موعد الساعة 8:30 |
تم التواصل مع العميل وشرح آلية حجزالمواعيد بحسب توافرها.ووتم التأكد منه بأن الموظف قام بالرد على هاتف العمل، وسيتم التنبيه على الموظفين باستكمال خدمة المراجعين قبل الرد على الهاتف |
MJK | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-09-54039 | 9/16/2023 12:00:00 AM | 9/17/2023 2:02:46 PM | 9/17/2023 12:00:00 AM | |||||||
4931 | Khalifa Alshomali | 661202534 | 36742424 | عدم توفير بعض انواع من الادوية المتعلقه بالامراض المزمنة من قبل المركز الصحي ( محمد جاسم كانو ) و الطلب مني بالتواصل مع مستشفى السلمانية مباشر للتاكد من توافر الادوية ، علما باني مريض قلب و قمت بعملية قسطرة |
السلام عليكم تم التواصل مع المريض خليفة الشوملي (661202534) ردا على شكوته في برنامج تواصل بتاريخ 15 سبتمبر عن عدم توفر ادويته من صيدلية مركز محمد جاسم كانو في تاريخ 12 سبتمبر حيث استلم جزءا من وصفته وتوجيهه لاستلام ماتبقى من الوصفه من السلمانيه ... حيث تم التوضيح للمريض بأن وصفته وصفة سلمانية والادوية الناقصة لم تكن متوفرة في مركز واحد من مراكز القريبه لذلك تم توجيهه لصيدليىة السلمانيه حينها .. وتم اخبار المريض بان الادوية تم استلامها يوم الخميس فهي متوفرة حاليا في صيدلية المركز فيمكنه التوجه الان للاستلام
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MJK | Administrative | Complaint | Drugs Availability | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-09-88678 | 9/17/2023 12:00:00 AM | 9/17/2023 2:12:45 PM | 9/17/2023 12:00:00 AM | ||||||
4932 | No name | none | none | no@email.com | Dr. Janat in room 7 is a good doctor, she helps me a lot. I'm pregnant and she helped me so that I don’t worry too much. She's the best. |
تم إيصال الشكر للدكتورة جنات المسقطي |
BQC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 23-09-98754 | 8/29/2023 12:00:00 AM | 9/17/2023 5:53:13 PM | 8/29/2023 12:00:00 AM | ||||||
4933 | Fatima Saad | 000807281 | 34072779 | fatima39saad39@gmail.com | انا فاطمة علي حسين و رقمي الشخص 000807281 .. انا مريضة سكر من النوع الاول شعرت بالتعب في اليومين الماضيين شعور بحرارة داخلية و زكام و صداع و عند توجهي الى مركز محمد جاسم كانو في مدينه حمد لم اتلقى معاملة تليق بشخص مريض ولا معاملة مناسبة من قِبل الدكتورة دلال العثمان .. عند وصولي انتظرت ٢٠ دقيقة زيادة على وقت موعدي من غير ان يتم مناداة اسمي و عند دخولي لمكتب الدكتورة و انا عند الباب من غير ان اجلس سألتني ماذا تريدين ؟ لم اشعر بالراحة للرد بشكل كامل عن ما اشعر به فأخبرتها بأنني اعاني من الزكام و الصداع فقامت بتحويلي لفحص الكورونا و عندما انتهيت من الفحص عدت لها لعلي اتمكن من الحديث بحرية اذ بها تخبرني انها دونت ليي الادوية اللازمه وان استلمها من الصيدلية و عند طلبي منها ان تقوم بقياس حرارتي قالت لا اعلم عن مكان جهاز الحرارة توجهي الى الغرفة الاخرى و هذا اضاع من وقتي لكوني طالبة جامعية و عليّ اللحاق بمحاضرتي في الجامعة فلم اقيس حرارتي ولم استفيد من حضوري للمستشفى |
تم التواصل مع العميل وتوضيح تفاصيل الشكوى وتم التواصل مع الطبيبة المعنية والتأكيد على أهمية اتباع مهارات التواصل الفعال في العمل وضرورة أخذ كافة تفاصيل المرض و القيام بفحص المريض على أكمل وجه
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MJK | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-09-62202 | 9/18/2023 12:00:00 AM | 9/19/2023 7:05:45 AM | 9/18/2023 12:00:00 AM | |||||
4934 | Amal Albasti | 700905928 | 39668146 | amalkids@yahoo.com | أخذت موعد عن طريق برنامج صحتي لمركز المحرق الصحي وذهبت اليوم للموعد في الساعة 10:00 ولما تأخر الموعد ذهبت الى قسم الاستقبال للتاكد بعد مضي مدة وذكروا بانه الطبيب خرجت من المركز وتم تحويل جميع المرضى على طبيب آخر وعند ذهابي للطبيب الاخر كان لديه حالة طوارئ وقد تاخر الطبيب علينا اتمنى في حال عندم تواجد الطبيب المطلوب ارسال مسج او اخبار المريض قبل وصوله للمركز الصحي وعدم بهدلت المريض وخروجه من منزله |
تم التواصل مع المريض وأخذ المقترح بخصوص ارسال مسجات للمرضى في حال عدم تواجد الطبيب المطلوب أو في حال الغاء الموعد قبل وصول المريض إلى المركز وسيتم رفع الموضوع للجهة المختصة للنظر في الموضوع |
MHC | Administrative | Suggestion | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-09-49923 | 8/1/2023 12:00:00 AM | 9/18/2023 9:54:10 AM | 8/3/2023 12:00:00 AM | ||||||
4935 | أحمد الجودر | 590800108 | 33484008 | المشكلة تتلخص في قلة المواعيد الاسنان اليومي والذي يقابله طبيب واحد وفترة معاينه قليلة، تجعل المواعيد من الصعب الحصول عليها ومازاد الطين بله،وهو قيام بعض الاشخاص بالحضور مصطحبين بطاقات سكانية للغير ويقومون بأخذ أكثر من موعد لهم ومما يمنع المرضى من العلاج وهم ممن تكبدوا عناء القدوم مبكرا متحملين الالم و الوقوف في طابور الانتظار حيث يقال لهم (انتهت المواعيد) بسبب اخذ اكثر من مريض يريد موعد من قبل شخص واحد بالنيابة عن مرضى آخرين من نفس العنوان وقد تكرر الموضوع أكثر من مرة وعند المراجعة |
بخصوص الشكوى المقدمة والتي تتعلق بمواعيد قسم الاسنان نود ان نوضح لحضرتكم بان النظام الحالي المعمول به في المراكز الصحية الأولية والخاص بمواعيد قسم الاسنان,يسمح للتسجيل لاكثر من مريض في العائلة الواحده في نفس اليوم لعيادات الاسنان ولايكتفي الاقتصار على عدد معين وبالنسبة لزياده عدد عيادات الاسنان فسيتم التواصل مع القسم المعني للنظر في الموضوع ودراسه الوضع لزياده عدد العيادات |
MHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-09-83399 | 9/10/2023 12:00:00 AM | 9/18/2023 10:02:41 AM | 9/11/2023 12:00:00 AM | ||||||
4936 | مريم العريض | 980700132 | 39994017 | تتقدم صاحبة الشكوى وهي أحد زوار مركز الدير الصحي حول تغيير مفاجأه لموعدها، حيث أنها قد زارت المركز الصحي يوم أمس لأخذ موعد وتم اعطاءها الموعد اليوم الساعة الخامسة والنصف مساءاً ولكن تفاجأت بعد دخلوها لرؤية موعدها بأن الموعد الساعة السابعة والنصف صباحاً وأنه قد فات ولم تحضر طالبة ومناشدة أن يتم ترتيب لها موعد مع نفس الدكتور اليوم وذلك لأنها لم تكن هي المسؤولة لفوات الموعد كا أفادت . |
تم التواصل مع مقدمة الشكوى وتبين أنها قد أخذت موعد آخر وتم تنبيه الموظفة بالدقة في التسجيل لعدم تكرار الخطأ |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10850 | 10850 | 23-09-94019 | 9/17/2023 12:00:00 AM | 9/19/2023 11:02:17 AM | 9/18/2023 12:00:00 AM | ||||||
4937 | محمد جعفر | 750400420 | 36222342 | mohamed750@hotmail.com | اليوم الأثنين التاريخ 18/09/2023،كان لدي موعد في عيادة السكر بمركز بنك البحرين الوطني الصحي بالدير.وتمت مراجعة الطبيب المسؤل عن عيادة السكر وبعد الانتهاء ذهبت لحجز الموعد القادم،وتم حجز الموعد القادم بتاريخ 18/03/203،أي بعد 6 أشهر..الا أني طلبت من الموظفة بتقديم الموعد اسبوع أو اسبوعين، إذا أمكن.الا أنها أخبرتني أنه لا يمكن ذلك الا بمراجعة الطبيب من جديد. وحين توجهي للطبيب أتفاجأ بقيام الموظفة بالاتصال بالطبيب وإخباره بأنها أخبرتني بأنه لا يمكن تقديم الموعد اسبوع أو اسبوعين وإن طلب الطبيب ذلك، فأخبرها الطبيب بأنه حسناً لن يوافق على تقديم الموعد وعليه يجب على المريض القبول أو تأخير الموعد شهر كامل أي بعد 7 أشهر.علماً بأن الطبيب يمكنه بتوقيعه على الورقة بتقديم الموعد أو تأخيره. فهل يتم معاملة المريض بهذا الشكل الغير مهني والاتفاق بين الموظفة والطبيب فيما بينهم للالتفاف على المريض؟! رغم أن المسألة لا تحتاج كل هذا.فراجعت الموظفة وأخبرتها لماذا قامت بالاتصال بالطبيب واخباره أنه لا يمكن تقديم الموعد.فأخبرتني النظام لا يقبل ذلك. فالرجاء عمل اللازم وتقديم الموعد اسبوع أو اسبوعين.إذا أمكن |
تم التواصل مع العميل وإعطائه موعد بعد رمضان تاريخ 22/4/2024 وبإمكانه الإطلاع على الموعد في تطبيق صحتي وفي حال احتاج تجديد وصفة الأدوية بإمكانه الحضور وتجديد الوصفة لدى طبيب العائلة لحين موعده مع عيادة السكر أما بخصوص الموظفة فقد تم تنبيه الموظفة لعدم تكرار المشكلة |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-09-57403 | 9/19/2023 12:00:00 AM | 9/19/2023 11:03:33 AM | 9/19/2023 12:00:00 AM | |||||
4938 | عبدالرحمن نزال | 36322113 | الصيدلية، بعض الأدوية المهمة للأطفال غير موجودة في الصيدلية المركز ، ولا نستطيع شراءها من الخارج.نرجو صرف الأدوية وخصوصا أدوية الأطفال المهمة فهذه ليست المرة الأولى التي لا نجد أدوية الأطفال بدلاً من شرائها من الخارج، فأنا موظف بسيط ليس لذي القدرة المادة لشراء الأدوية من الصيدليات |
تم التواصل مع المريض الذي افاد بأنه جاء اكثر من مرة للحصول على مضاد حيوي لابنتيه ولكن الدواء لم يكن متوفر وبالفعل هناك نقص في كميات المضادات الحيويه ومضادات الهستامين حيث اننا نستلم كميه جدا قليلة لا تغطي حتى ربع الاستهلاك الشهري .. وأفاد المريض انه تم توجيهه للاستلام من مركز الزلاق وهذا ما يفعله الموظفين في حالة النقص في الادوية حيث يتم توجيه المريض للاستلام من أي مركز ... كما استفسر عن دواء اخر تم وصفه له من قبل الطبيب وهو نوع قطرات للكحه واخبرته بأنه هذا النوع أصلا ليش ضمن قائمة الادوية في الرعاية الاوليه .. وربما الطبيب ارتأى ان الحاله تستدعي لذلك وصفه له للصرف من الخارج ... في الأخير شكر المراجع اهتمامنا واتصالنا به وايصال مشكلة النقص في الادوية للجهات المعنيه
هذا مالزم ... تحياتي |
MJK | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-09-53626 | 9/13/2023 12:00:00 AM | 9/19/2023 11:21:00 AM | 9/19/2023 12:00:00 AM | |||||||
4939 | Fatema Hasan | 930408381 | 39994085 | السلام عليكم |
تم التواصل مع المراجعة وتم عمل تحديث لبطاقة السكانية وتم شرح الامر لها وتم عمل اللازم |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-09-09280 | 8/5/2023 12:00:00 AM | 10/26/2023 12:41:55 PM | 8/6/2023 12:00:00 AM | ||||||
4940 | بيان الحلواجي | 010608826 | 33726722 | السلام عليكم أنا المريضة بيان أحمد الحلواچي حاملة الرقم الشخصي 010608826 و أريد تقديم شكوى لما حصل لي عندما ذهبت لتلقي العلاج في مركز النعيم الصحي لقد ذهبت لعمل أشعة الأسنان في قسم الأشعة و اخبرتني الموظفة بأن سيتم ندائي، و لكن طال الإنتظار و كم شخص اتى بعدي قد تلقى الخدمة و ذهب، فذهبت لها للإستفسار عن طول إنتظاري فأخبرتني أنه سيتم ندائي بعد قليل و في هذه الأثناء انتهى دوامها و خرجت من القسم و كان هذا الموقف في تمام الساعة ٢:٣٠ الى ٣:٢٠ .. و بقيت انتظر و انتظر إلى أن نادتني الموظفة التي استملت الشفت الجديد و سألتني عن سبب الإنتظار فأخبرتها أني انتظر ليتم عمل فحص أشعة لأسناني منذ اكثر من نصف ساعة و استغربت هي بالتالي، وقالت لي أن الموظفة التي كانت قبلها لم تخبرها بأن لدي موعد اصلاً أنا مستاءة جدًا من هذه الخدمة و كأن ليس للمرضى أعمال و أشغال ثانية يؤدونها و هذه خدمة قدمتها لنا الحكومة الموقرة بالمجان لرعاية الشعب فيجب أن تُقدم بشكل لائق للمواطن البحريني شكرًا لكم |
تم الاتصال بالعميل أكثر من مره ولكن ليس هناك رد في الساعة 8 صباحا وفي الساعه 12:47 مساءا |
NHC | Administrative | Complaint | Facilities and Services | Radiology | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-09-36886 | 9/19/2023 12:00:00 AM | 9/19/2023 1:04:28 PM | 9/19/2023 12:00:00 AM | ||||||
4941 | عبدالرحمن الصالح | 960802738 | 37192197 | تاخير ف الطوارى ابنتي في حالت طوارى وهو دخول القلم في منطقة الصدر وعندما اعطوني كرت الطوارى استغرق الوقت لكي ادخل على الطبيب اكثر من ٤٠ دقيقه |
تم التواصل مع العميل وأخذ كافة تفاصيل الشكوى حيث تبين من السجل الطبي للمريضة حضورها في الساعة 3 مساء و اقرب موعد متوفر كان 6:30 مساء وتوجه والدها للتمريض حيث تم تصنيفها باللون الأصفر وتمت معاينتها من قبل الطبيبة على الساعة 3:40 مساء وتم شرح الية تصنيف الحالات المتبعة بالمركز الصحي حيث يتم معاينة الحالات الحمراء مباشرة والبرتقالية خلال 15 دقيقة والصفراء خلال ساعة وقد تفهم ذلك مشكورا |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-09-69702 | 9/19/2023 12:00:00 AM | 9/19/2023 2:00:15 PM | 9/19/2023 12:00:00 AM | ||||||
4942 | Ghalya Hasan | 001205919 | 38740506 | السلام عليكم ورحمة الله وبركاته ، اليوم اثناء تواجدي في المركز الصحي لتلقي العلاج اخبرتني الطبيبة المعالجة بأنه لا يمكن للمريض تلقي العلاج عن اكثر من مرض او اكثر من شيء وكما انه لكل مريض فقط ٨ دقائق!||||| فليس من المعقول بأنني سأتغيب عن العمل يومياً وأزور المركز الصحي بشكل يومي فقط لتلقي العلاج او فقط من اجل ان يتم صرف دواء ما فمن الطبيعي ان اخبر الطبيبة المعالجة عن كل ما اشعر به وكل ما اريد تلقي العلاج عنه دفعة واحدة ، كما انه من حق المريض تلقي العلاج المناسب والاستماع له وتشخيص حالته الصحية تشخيص دقيق ، كما انها لم تكن تستمع جيداً لي واخبرتني انها لاتستطيع النظر بأمري وان لي فقط ٨ دقائق من اجل تلقي العلاج وانه اذا كنت ارغب بالعلاج عن شيء اخر ان اقوم بالحجز مرة اخرى وان اذهب في يوم اخر من اجل تلقي العلاج والامر الذي كنت اشعر به كان يسبب لي عدة مشاكل في يومي وبالعمل ايضاً بسبب حالتي الصحية وكما ان طبيعة عملي لا تسمح لي بأن اذهب يومياً من اجل تلقي العلاج، وعليه التمس النظر النظر بشان شكوتي وتعديل النظام المتبع في المراكز الصحية الحكومية واخذ كافة الاجراءات المناسبة. |
قمنا بالاتصال بالمراجعة المذكورة بياناتها أعلاه و اخذنا كافة المعلومات المتعلقة بموضوع الشكوى، والتوضيح للعميلة المذكورة بياناتها أعلاه بأنه تم التوضيح بأن الوقت المستحق لكل مراجع 8 دقائق وحاليا تتم دراسة زيادة الوقت المستحق للمراجعين وتم عمل للازم من قبل الطبيبة حيث حضرت المراجعة ل 3 شكاوي وتم التعامل معهم كما هو مبين من الملف الالكتروني للمراجعة ، كما ان الوقت المستغرق للمراجعة كان 17 الاخرين في نفس الوقت وتم التأكد من وجود العلاج اللازم من الملف الالكتروني المرفق في الصورة كما تم شرح طرق الحصول على الاستشارة والطبية ومنها التطبيب عن بعد |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-09-24223 | 9/17/2023 12:00:00 AM | 9/20/2023 8:30:45 AM | 9/17/2023 12:00:00 AM | ||||||
4943 | sayed mohamed kadhem | 980502578 | 35004699 | smshsa85@gmail.com | رائحة البخور في قسم الأستقبال وأنتكاس حالتي الصحية بسببها |
تم التواصل مع العميل وقد أفاد بأنه مريض ربو وقد أنتكست حالته بعد تلقيه العلاج اللازم بالمركز بسبب رائحة البخور القوية وهو حالياً يرقد بمجمع السلمانية الطبي كما تم التحقق من الموظفات المعنيات والتنبيه عليهم وأنذارهم بعدم أشعال البخور وأستخدام ملطفات الرائحة اللتي يتم توفيرها بالمركز |
SJC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-09-02028 | 9/20/2023 12:00:00 AM | 9/20/2023 12:48:38 PM | 9/20/2023 12:00:00 AM | |||||
4944 | احمد الزياني | 33733892 | كتب في ورقة استبانه رضى المراجعين ارجو الاتصال |
تم الاتصال بالمراجع وكانت شكواه على منسقة المواعيد حيث كان اسلوبها غير حسن في التعامل، تم الاجتماع مع المنسقة و تم التاكيد عليها بضرورة معاملة المترديين باسلوب حسن و عدم تكرار الامر في المستقبل |
BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-09-70486 | 9/13/2023 12:00:00 AM | 9/20/2023 1:12:17 PM | 9/14/2023 12:00:00 AM | |||||||
4945 | ماجد لبا | لا يوجد | 39173316 | ساعه كامله واكثر عشان تمريض يوم الاثنين 18/9/2023 من ساعه 9/45 انتظار الى 11/- عشان تاكيد عن حراي |
تم التواصل مع صاحب الشكوى المشكله تخص المواعيد لمناقشه الموضوع مع مجلس الاداره |
HKC | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-09-11588 | 9/18/2023 12:00:00 AM | 9/21/2023 11:29:42 AM | 9/20/2023 12:00:00 AM | ||||||
4946 | Asma Mohaned | 900201240 | 33055944 | asma.rashed.m@gmail.com | تم حضوري الساعه ٥ مساءاً ، اخبرني الموظف بأنه المواعيد متأخره حيث وصلت الى الساعه ٨ والثلث مساءاً عند حضوري المركز عند الساعه السابعة ، اتفاجئ بدخول كم هائل من المراجعين بحجه انهم تسجلو عن طريق معاينه غرفه الطوارئ لهم .. لماذا يتم تفريغ الدكتور لمواعيد الطوارئ وجلعنا ننتظر مده طويلة ،، لايوجد مريض يراجع المستشفى لغرض الاستراحة والتنزهه ميعنا مرضى ومتعبون ونحتاج لمعاينه فورية . لماذا لا يتم تخصيص دكتور لحالات الطوارئ بدلا من تكديش المواعيد على جميع الدكاترة |
تم التواصل مع العميلة والتي أوضحت ماحدث لها عند حضورها للمركز حيث كان المركز مزدحما جدا بالمرضى والمواعيد المتوفرة بعد حوالي 3:30 ساعات مما اضطرها للذهاب و العودة لاحقا بعد الساعة 7 مساء حيث كان هناك عدد كبير من الحالات التي تصنيفها مستعجلة وتم معاينتهم قبل مواعيدهم... تم توضيح الية التصنيف المتبعة حاليا وأنه سيتم قريبا اعتماد الية أكثر سلاسة و عدلا لتصنيف الحالات كما تم التوضيح بأن المركز الصحي يعمل حاليا بأقصى طاقة استيعابية ولكن عدد المراجعين يفوق القدرة حيث تم الطلب من الادارة بتوظيف أطباء جدد لاستيعاب الحالات المترددة |
MJK | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-09-02841 | 9/20/2023 12:00:00 AM | 9/21/2023 12:58:03 PM | 9/21/2023 12:00:00 AM | |||||
4947 | Asma Mohaned | 900201240 | 33055944 | asma.rashed.m@gmail.com | مركز محمد جاسم كانو برجاء فصل مواعيد المرضى من سكان المنطقة واعطائهم الاولوية عن المراجعين من المناطق الاخرى ، زياده عدد مراكز الطوارئ في المنطقه |
تم التواصل مع العميلة و التوضيح بـأن المركز يستقبل سكان المنطقة فقط خلال أيام الدوام الرسمي من الساعة السبعة صباحا الى الساعة 7 مساء و بعد هذا الوقت يتم استقبال المراجعين من المراكز الأخرى لكون مراكزهم مغلقة وكذلك خلال أيام الاجازات. |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-09-39261 | 9/20/2023 12:00:00 AM | 9/21/2023 1:00:00 PM | 9/21/2023 12:00:00 AM | |||||
4948 | Asma Mohaned | 900201240 | 33055944 | asma.rashed.m@gmail.com | ساعات الانتظار طويلة كون مركز محمد جاسم كانو الصحي يعمل ٢٤ ساعة .. المراجعين يفوق عدد المرضى بمرات كثيرة ، اوقات المواعيد المترفره غير طبيعيه تصل الى الساعه ٢ صباحًا ، غرفة الطوارئ ممتلئة بالمراجعين لدرجةٍ الاكتظاظ ، الممرات ممتلئة ، كراسي الانتظار ممتلئة ، عدم تساهل الدكاترة المناوبين ولاتوجد لديهم مرونه وبالاخص الدكتوره عايشة |
تم التواصل مع العميلة والتي أوضحت ماحدث لها عند حضورها للمركز حيث كان المركز مزدحما جدا بالمرضى والمواعيد المتوفرة بعد حوالي 3:30 ساعات مما اضطرها للذهاب و العودة لاحقا بعد الساعة 7 مساء حيث كان هناك عدد كبير من الحالات التي تصنيفها مستعجلة وتم معاينتهم قبل مواعيدهم... تم توضيح الية التصنيف المتبعة حاليا وأنه سيتم قريبا اعتماد الية أكثر سلاسة و عدلا لتصنيف الحالات كما تم التوضيح بأن المركز الصحي يعمل حاليا بأقصى طاقة استيعابية ولكن عدد المراجعين يفوق القدرة حيث تم الطلب من الادارة بتوظيف أطباء جدد لاستيعاب الحالات المترددة |
MJK | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-09-04293 | 9/20/2023 12:00:00 AM | 9/21/2023 1:01:31 PM | 9/21/2023 12:00:00 AM | |||||
4949 | a.rahman alzayani | 66684888 | لا يوجد احد في استقبال الرعاية والامومه في مركز انجنير بمدينة عيسى ، المشكله الكبيره انه الموظفين وضعو علامة (استراحه) على الاستقبال !! هل صحة المواطنين اصبحت امر ثانوي ؟؟ ام هل الموظفين يتقاضون الرواتب من اجل الاستراحات الطويله في العمل حاليا اكثر من ساعه ولم يظهر احد من الموظفين ولم يتم استدعاء اي احد من المرضى اتوقع انه هناك تجمع الآن في احد المكاتب والاطباء والموظفين يتبادلون النكت لانه قد حصل هذا الشيئ في السابق لي وكنت اتألم من المرض الا انه الدكتوره والموظف عندما دخلت عليهم فجأه كانو في وضع اشبه بجلسة المجالس من النكت والضحك علما انهم جلسو على هذا الحال اكثر من نصف ساعه من غير استدعاء اي مريض والطوابير كانت طويلة في انتظارهم .. في النهاية اتمنى اخذ اجاراءات صارمه من قبل الجهه الرقابيه على برنامج (تواصل) وخصوصا المخالفات التي تمس صحة وحياة المواطن لانه الي حد الآن تم تقديم شكاوي كثيره ولانرى اي تحرك سوى ردود مثاليه وغير واقعيه من قبل الجهات وآخرا الحادث المأساوي للفتاه في خط الطوارئ سبق وقدمت بشكوى قبل حدوث الحادث عن اسباب الخلل وحل في نفس الوقت الا انا الرد كان انه لاتوجد عيوب |
تم التواصل مع العميل من قبل مسؤول المنسق الاول في قسم السجلات قسم وشرح اليه نظام الاستراحه بشكل عام والبديل له حيث لايمكن تعطيل العمل |
YAE | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-09-80360 | 8/15/2023 12:00:00 AM | 9/24/2023 1:52:31 PM | 8/15/2023 12:00:00 AM | |||||||
4950 | Hussain Radhi | 34108168 | كل مرة أجري تحليل يطلبه مني دكتور في المستشفيات الخاصة أجري الفحص في مستشفى الحكومة وأحتاج إلى زيارة أخرى والدخول على الدكتور للحصول على النتائج التي عملتها. لماذا لا يوجد طريقة في الموقع الإلكتروني أو برنامج صحتي تطبع من خلاله النتائج بدلا من زيارة المركز الصحي والتسبب في الضغط على القاطم الطبي |
تم التواصل مع العميل من قبل المنسق الاول وتم اخباره بالامكان الحجز عن طريق التيلفون ومعرفة النتائج الا ان النتاىج الورقيه يتطلب الحضور |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-09-32724 | 8/15/2023 12:00:00 AM | 9/24/2023 1:55:02 PM | 8/15/2023 12:00:00 AM | ||||||||
4951 | سارا العليان | 33622731 | السلام عليكم ابني مصاب بفرط حركة وضعف تركيز والمركز الصحي التابع لنا لايوجد فيه صحة مدرسيه فتم تحويله الى الصحة المدرسيه التابع لمركز يوسف انجنير في مدينة عيسى .. وتمت متابعة حالته ولله الحمد ولكن الان اريد حجز موعد في المركز الصحي في يوسف انجنير لا استطيع الكترونيا بسبب اختلاف رقم المجمع التابع للمركز الصحي وعند الاتصال بالمركز لا أحد يرد لكي احجز موعد فكيف الطريقة لحجز موعد لطفلي ؟؟؟ قبل أن تفتح المدرسة لانه يحتاج الى الدواء .. المشكلة حاولت تكرارا ومرارا الاتصال بالمركز لكن لا احد يرد على ذلك جربت في كل الاوقات هل يوجد رقم تحويل خاص بالصحة المدرسية ارجو الافادة |
تم التواصل مع العميل وشرح الية العمل بنظام البداله والتحويلات الى الاقسام والعيادات |
YAE | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-09-65871 | 8/15/2023 12:00:00 AM | 9/24/2023 1:57:37 PM | 8/16/2023 12:00:00 AM | |||||||
4952 | امنة عبيد | 991002547 | 36790597 | Amnabaid46@gmail.com | اذا ممكن خبرونا عشان نعرف ؟ مو معقول تقول المركز حق الحالات الطارئة عفوا بس اي حالة طارئة (بتموت) بتروح المركز وتهد المستشفى والاسعاف؟ اذا ممكن وضحو لنا شنو مفهوم الحالة الطارئة الي يتم علاجها في مركز محمد جاسم كانو الصحي؟ اذا مريض السكر مو طارئ ومو أولوية والي بالزور رجوله شايلته مو أولوية عيل من الاولوية؟ يطلع احد يوضح لنا السياسة الى لا تمت للمنطق بصلة، يعني تعالو كلنا نفكر بمنطق احين تصنيف هذا المركز الجاهل اني حالة مو طارئة بس انه مو قادرة |
بخصوص الشكوى تم الاتصال بالمراجعة حيث انها من مجمعات مركز مدينة حمد وأفادت بانها كانت تعاني من الم في البلاعيم وتم تصنيفها بالون الأخضر، حيث تم شرح الية التصنيف لها ، حيث أفادت بتغير النظام إذا امكن واستقبال اكبر عدد من المرضي شاكرة تعاونكم الجليل |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-09-70556 | 9/21/2023 12:00:00 AM | 9/25/2023 8:31:22 AM | 9/21/2023 12:00:00 AM | |||||
4953 | ija khaled alaathen | لا يوجد | 37477775 | ijatiive@icloud.com | التمريض تطوير التعامل مع الاشخاص التعامل مع الاشخاص وسرعه العمل |
تم التواصل مع صاحب الشكوى المشكله تخص مواعيد تحويل كل المرضى للتصنيف |
HKC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-09-16739 | 9/13/2023 12:00:00 AM | 9/25/2023 11:19:07 AM | 9/14/2023 12:00:00 AM | |||||
4954 | EMAN AL DOSERY | 870807854 | 32220504 | EALDOSERI87@GMAIL.COM | اقدم شكوى ضد مركز الشيخ جابر الصحي بشأن بطاقة صحتي لقد تمت مهاتفتي مرتين بخصوص استلام البطاقه ولقد ذهبت الى المركز الشهر الفائت عصرا وتم اخباري يجب استلامها صباحا فقط ولقد ذهبت اليوم الى المركز الصحي لاستلامها ولكن الموظف يخبرني بان استلامها عصرا فهل يعقل هذا الشيء وبعد ما خاطبت الموظف وقلت له لا يعقل مره تخبروني الاستلام صباحا ومره مساء البطاقه جاهزه اريد استلامها فقط ولقد انتظرت نصف ساعه وذهبت لقسم الاداره ٣ مكاتب لا يوجد بها احد وجميع المكاتب مقفله ولم استلم البطاقه والموظف الموجود لتوزيع البطائق غير متعاون الرجاء النظر في حل المشكلة هذا مالزم وتقبلوا فائق التحيه والاحترام |
تم التواصل مع العميلة وشرح لها أوقات وآلية تسليم بطاقات صحتي وتم التنبيه على المنسقين بضرورة حسن التعامل مع العملاء حتى في فترات الأزدحام والذروة وتلبيه احتياجات العملاء ضمن الصلاحيات والسياسات والإجراءات |
SJC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-09-49617 | 9/25/2023 12:00:00 AM | 9/25/2023 11:23:51 AM | 9/25/2023 12:00:00 AM | |||||
4955 | احمد | 34088077 | الاستقبال التمريض |
تم التواصل مع صاحب الشكوى المشكله تخص المواعيد سيتم مناقشه الموضوع مع مجلس الاداره |
HKC | Administrative | Enquiry | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-09-36922 | 9/13/2023 12:00:00 AM | 9/25/2023 11:27:18 AM | 9/14/2023 12:00:00 AM | ||||||||
4956 | لايوجد | لا يوجد | 32199101 | تاخير من عمل الضماد وكذلك عدم ترتيب في اخذ المرضى واولويه المرضى |
تم الاتصال اكثر من مره الرقم مغلق سيتم تقييم الخدمات المقدمه والوقت المستغرق |
HKC | Administrative | Complaint | Service Quality | Nursing | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 23-09-76688 | 8/18/2023 12:00:00 AM | 9/25/2023 11:29:38 AM | 9/21/2023 12:00:00 AM | ||||||
4957 | Abdulla Alansari | 890805377 | 66301666 | abdulla.alansari89@gmail.com | السلام عليكم . تم الاتصال بمركز كانو مدينه حمد دوار ١٧ لأكثر من ٤٠مره ولا يوجد رد .. كيف مكن الاستفسار اذا كان الموظفين لا يستجيبون للاتصالات واذا ذهبنا من غير موعد سيقول الموضف لماذا لم تتصل .. واذا قمنا بالاتصال لا يوجد من يجيب |
تم التواصل مع المراجع واعلامه ان الممرضات يكونون مشغولين بتطعيم الاطفال مما يصعب عليهم الرد على الهاتف في بعض الاوقات. تم اخذ بيانات الطفل والتواصل مع قسم الرعاية لتغيير الموعد |
MJK | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-09-21112 | 9/25/2023 12:00:00 AM | 9/25/2023 2:03:56 PM | 9/25/2023 12:00:00 AM | |||||
4958 | عبدالعزيز محمد | 66333230 | المواعيد جدا بعيدة . الصبح يعطونك موعد العصر والعصر يعطونك موعد الساعة 8 او 8.30 ليلا مع العلم ان المرضى في قاعة الانتظار عددهم قليل وتم تصنيف المريضة ب رقم 4 ولما اخذنا موعد الدكتورة بطيئة جدا |
تم الاتصال بالعميل والاعتذار منه لاي تقصير بذر منا ان وجد وتم شرح له الية حجز المواعيد وانه لدينا مواعيد مسبقة عن طريق احد القنوات الالكترونية ومواعيد مسبقة بالاتصال ب 80007000 ولهذا صالة الانتظار شبه فارغة وبالنسبة لتاخر وقت الموعد خيث انه حضر في الساعة 18.00 ووقت الموعد الساعة 19.52 تم اخباره بان الموعد المعطى له كان اقرب موعد لدينا في المركز وحالة ابنته لم تكن جدا طارئة تستدعي التدخل الطبي فورا |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-09-71509 | 9/20/2023 12:00:00 AM | 9/26/2023 7:19:47 AM | 9/21/2023 12:00:00 AM | |||||||
4959 | Ahmed Turki | 000208370 | 32222484 | ahmedisa631@gmail.com | تأخير في طوارئ مستشفى مدينة حمد دوار 17 أكثر من ساعتين عشان طوارئ وانا مصاب |
تم التواصل مع المريض وتم شرح الية التصنيف له |
MJK | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-09-30520 | 9/24/2023 12:00:00 AM | 9/26/2023 8:25:43 AM | 9/24/2023 12:00:00 AM | |||||
4960 | nil | nil | nil | شكر إلى قسم التمريص المكيف حار جداً |
تم التواصل مع قسم الصيانة |
SJC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-09-40047 | 9/19/2023 12:00:00 AM | 9/26/2023 11:15:00 AM | 9/20/2023 12:00:00 AM | |||||||
4961 | ام حسين | nil | nil | شكر لقسم التمريض للمعاملة والأخلاق |
SJC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-09-11599 | 9/18/2023 12:00:00 AM | 9/26/2023 11:16:26 AM | 9/19/2023 12:00:00 AM | ||||||||
4962 | nil | nil | nil | شكر لقسم التمريض وشكوى على الأطباء |
لا يوجد رقم هاتف للتواصل |
SJC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-09-65612 | 9/14/2023 12:00:00 AM | 9/26/2023 11:18:41 AM | 9/17/2023 12:00:00 AM | |||||||
4963 | نادر صالح | nil | 36424236 | وضع المعقمات في كل مكان لمنع العدوى وأستخدام طريقة أخرى بدل بطاقات التصنيف لمنع أنتشار العدوى |
تم إعلام المريض بأستلام 10 معقمات وتوزيعها على ممرات المركز ورفع طلب آخر لزيادة عدد المعقمات وبخصوص مقترح بطاقات التصنيف تم رفعه للإدارة المراكز الصحية |
SJC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-09-27510 | 9/16/2023 12:00:00 AM | 9/26/2023 11:22:15 AM | 9/17/2023 12:00:00 AM | |||||||
4964 | nil | nil | nil | شكر لجميع الأقسام وبالخصوص قسم التمريض خصوصاً نوبة آخر الليل |
SJC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-09-91660 | 9/20/2023 12:00:00 AM | 9/26/2023 11:23:56 AM | 9/21/2023 12:00:00 AM | ||||||||
4965 | Omran bader | 910807744 | 36676933 | omrano8288@icloud.com | السلام عليكم ورحمة الله وبركاته لوحظ بأن هناك عطل في أزرار المصعد المؤدي إلى عيادة الأسنان بمركز حمد جاسم كانو الصحي مدينة حمد دوار 17 وهذا منظر غير لائق لمستشفى حكومي في بلد كريم مثل بلدنا العزيز |
تم التواصل مع المراجع وشكره على التواصل الفعال، كما تم اعلامه بان هناك طلب مسبق للتصليح (قيد الانتظار) |
MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-09-42698 | 9/26/2023 12:00:00 AM | 9/26/2023 12:32:47 PM | 9/26/2023 12:00:00 AM | |||||
4966 | Faisal Majdi | 930514874 | 36065225 | faso0ol33@gmail.com | السلام عليكم ورحمه الله وبركاته لدي بنت عمرها 7 سنين و درجه حرارتها ۳۹ واغمى عليها بالمنزل وتشنجت واخذتها الى المستشفى مدينه حمد دوار 17 الحكومي واردت ان ادخلها طوارئ لان نسبه الحراره عاليه على عمرها الحالي ولاكن لم اجد احد يقوم من الموضفين بمساعدتي كل ما اخبر الممرضين بالحادثه ينتقلون بي اله ممرض اخر ولم اجد الحل فخرجت من المستشفى... هل هذا معامله مرضى هل هذا يسمى طوارئ من مالستحيل مستشفى حكومي غرفه واحده تصنيف والمستشفى مملئ بالمرضى |
تم التواصل مع المراجع، حيث افادة بانه قد حضر في تمام الساعة السابعة والنصف مساء يوم الثلاثاء وقد توجه للتسجيل حيث تم تحويلة الي غرفة التصنيف 14 وعد حضوره الي غرفة التمريض وكان المكان مزحوم بالمرضي أخبر الممرضة بان حرارة بنته التي تبلغ من العمر السابعة مرتفعة حيث أفادت الممرضة بالاتجاه الي غرفة 5 لكي لايتاخر ولكن المريض اتجه الي غرفة 5 للطبيب وكان المكان مزحوم فدخل الي الطبيب دون تسجيل. فالمريض لم يتجه الي غرفة 5 لطوارئ التمريض واتجه الي غرفة الطبيب 5 ولم يوافق الطبيب معاينة المريضة لأنها غير مسجلة وحينها خرج من المركز دون ابلاغ أحد واتجه الي مركز انجنير فتم شرح الموضوع للمريض بانه فهم الموقع بالخطاء وعلية الاتجاه الي غرفة التمريض للطوارئ فتم الاعتذار من المراجع وتم شرح لجميع الممرضات بان عليهم اتجاه المريض الي غرف التمريض ومرافقة المريض أيضا . |
MJK | Administrative | Complaint | Service Quality | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-97074 | 9/28/2023 12:00:00 AM | 10/1/2023 8:59:57 AM | 10/28/2023 12:00:00 AM | |||||
4967 | عبدالكريم حسن | 36774600 | قسم المعالجة سبق وأن قدمت شكوى وتتكرر يومياً وهذة المرة الثانية |
تم التواصل مع مرافق المريضة لمعرفة حيثيات الموضوع وتم شرح آلية الانتظار لمرضى غرفة التضميد كما تم التأكد من السجل الإلكتروني حيث ان الطبيب ادخل التضميد لمرة واحده فقط ولا يحتاج لمتبعه حيث كان الجرح ملتأم كما تم أخد اقتراحه بالتأكد من وجود طلب من الطبيب في السجل الإلكتروني قبل انتظار المريض |
SJC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-10-13286 | 9/30/2023 12:00:00 AM | 10/1/2023 11:54:23 AM | 10/1/2023 12:00:00 AM | |||||||
4968 | Husain Matar | 910504040 | 33838070 | hussainmatter@gmail.com | حضرت لمركز كانو الصحي دوار 17 3:30 صباحا لعلاج زوجتي و عند طلبها ماء للشرب تم ملاحظة ان 5 نقاط شرب الماء للمراجعين و المرضى 3 منها من غير ماء او اكواب و نقطتين يوجد بهما ماء لكن لا تتوفر الاكواب عند الطلب من عامل المشفى اوضح ان الاكواب غير متوفرة مع ملاحظة عدم توافر كفتيريا او سوبر ماركت قريبه من المركز و جهاز بيع المشروبات بالمركز يعتمد على القطع النقدية المعدنية فقط و اللتي لا تتناسب مع التطور الحالي في استخدام البطاقة او الهاتف للدفع يضع المراجع او المريض في حرج. (الجهاز قديم و به صدأ في فتحة الاستلام) شكرا لحرصكم الدائم لتطوير الخدمات |
تم التواصل مع المراجع وشكره على التواصل الفعال، وانه سوف يتم توفير الكاسات في القريب العاجل،،كما اقترح المراجع الاستعجال في فتح الكافاتيريا المخصصة للمركوز، وان يتم توفير خدمة الدفع الالكتروني لاجهزة الوجبات الداتية.
وتم شكر المراجع على المقترح |
MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-74552 | 10/1/2023 12:00:00 AM | 10/2/2023 8:59:08 AM | 10/2/2023 12:00:00 AM | |||||
4969 | - | - | - | كثرة وجود الزواحف خارج المركز الصحي على الجدار ((وزغ)) |
تم التواصل مع الصحة العامةلا يوجد حل لدى الصحة العامة |
SJC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-10-15670 | 9/25/2023 12:00:00 AM | 10/2/2023 10:55:54 AM | 10/1/2023 12:00:00 AM | ||||||
4970 | Habib Hasan | 840902263 | 97339818514 | hhabib1984@gmail.com | تم حجز موعد اسنان عن طريق البرنامج الوطني لحجز المواعيد الفترة الصباحية في يوم الأربعاء 4-10-2023م الساعة 11:45 صباحاً وهذا الوقت غير مناسب لي لارتباطي الشديد بتوصيل أبنائي بعد الانصراف المدرسي، وقد حاولت مع الموظف المعني بالحجز وأعتذر عن تقديم الوقت لقوله يبدأ أول موعد اسنان عن طريق حجز المواعيد هذا الوقت، فنرجو منكم تقديم الوقت الساعة 10:00 أو 10:30 صباحاً، |
تم التواصل مع العميل وشرح آلية المواعيد له وطريقة عمل عيادات الأسنان بالمراكز الصحيةوقد تم تغيير الموعد له في حدود المسموح بالإتفاق مع الجطبيبة المسئولة بقسم الأسنان |
SJC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-10-24659 | 10/2/2023 12:00:00 AM | 10/2/2023 12:01:11 PM | 10/2/2023 12:00:00 AM | |||||
4971 | Zahra Ali | 910102627 | 66333451 | 8amari@live.fr | السلام عليكم ورحمة الله عندي شكوى بخصوص مركز محمد جاسم كانو الصحي ذهبتُ للمركز الصحي اليوم عند الساعة ٤ عصراً ، وإذا بموظف الاستقبال ممسك بجهاز الأرقام ويخبرنا إذا لستم في حالة طارئة فلا يوجد مواعيد ، تعالوا في يوم آخر مركز ٢٤ ساعة وفي وقت العصر هل معقولة انتهت المواعيد!!وليست هذه المرة الأولى , بغض النظر عن أسلوب الموظف الغير محترم للمرضى!! فأرجو من سعادتكم النظر في الموضوع فهذا مركز صحي وليس مجمع او نادي سنذهب له للتنزه او غير ذلك زهرة 66333451 |
تم التواصل مع صاحبة الشكوى وشرح إجراءات التسجيل والتأكيد على الموظفين باستخدام الأسلوب الملائم في التعامل مع المراجعين |
MJK | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-35652 | 10/2/2023 12:00:00 AM | 10/2/2023 1:52:41 PM | 10/2/2023 12:00:00 AM | |||||
4972 | حنان احمد السخي | لا يوجد | 36212346 | اشكر كل من ساهم في علاجي ومعامله بالحسنى وهم |
تم توصيل الشكر |
HKC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-07839 | 8/8/2023 12:00:00 AM | 10/3/2023 9:26:43 AM | 10/2/2023 12:00:00 AM | |||||||
4973 | hassan juma aldosary | no | 39466113 | HD11090@hotmail.com | مراجعة العيادة أكثر من مرة حيث يتعذر بعدم وجود مواعيد بالفترتين صباحا ومساء
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تم الإتصال بالمريض مقدم الشكوى عن طريق صندوق الشكاوي بعيادة البديع الساحلية وتم الإيضاح لة بوجود طبيبين للفترة الصباحية وطبيبين للفترة المسائية وتم شرح آلية حجز المواعيد المسبقة وذلك عن طريق مركز المعلومات أو عن طريق الأون لاين wep وانتهت المكالمة بشكر المريض لموظفين العيادة على جهودهم المبذولة في خدمة المرضى |
BCC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 23-10-70154 | 10/1/2023 12:00:00 AM | 10/3/2023 9:52:07 AM | 10/2/2023 12:00:00 AM | |||||
4974 | dr kair bacsh m.kan | لا يوجد | 34582747 | kbkm324@gmail.com | the doctor reda ali abdalaziz is not serios about his paitent neither he is asking about esseutid detais about his paitent. without a close countect he almost kills hi paitents.
imidiate action should be take in some has not done to him 9 am gove to the higher caveil about this care and will drop his to other as well
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تم التواصل مع المريض و اخذ ملابسات الشكوي و لفت نظر الطبيب و انه هذا اليوم المركز كان شديد الزحمه و لم يتم التنقيص في الرعايه الصحيه للمريضتم التواصل مع المريض و اخذ ملابسات الشكوي و لفت نظر الطبيب و انه هذا اليوم المركز كان شديد الزحمه و لم يتم التنقيص في الرعايه الصحيه للمريض |
HKC | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-19001 | 9/23/2023 12:00:00 AM | 10/3/2023 10:14:00 AM | 10/2/2023 12:00:00 AM | |||||
4975 | Kalef Hamad | 840217536 | 33311932 | kalefa.1984.123@gmail.com | السلام عليكم الشكوى على حارس الامن نبي ندش الدكتوره لان موعدنا طايف وذهبنا باتجاه غرفه المعينه ورفض اخبرته موعدي طايف وانتا دشيت ناس وايد وانا اشوفك بدأ بصراخ بصوت مرتفع مادش ولان اسمح لك وعلى كيفي اخبرته انه في ناس خليتها تدش زعل اكثر وبدا بصراخ ورفع يده بوجهي قدام المرضى وقال روح اشتكي سوي اللي تسويه الحارس اسمه احمد. وذهبت الى المسؤل حسين على الشعلان اقدم شكوى قال ماتسويلك شي قله المسؤول يقلك ادش واحنا نتخذ اجراء بعدين ولم ينصفني وتصوير الكاميرا موجود وطريقه واسلوب الحارس تجاهي وامام المراجعين من المرضى لا اسلوب حسن ولا احترام للباس كونه موضف بمركز صحي. ابي حقي ياوزاره الصحه من المذكورين وشكرا لكم |
تم التواصل مع المراجع واخباره ان الاداري يتخذ الاجراء مع الموظف بدون حضور المراجع تجنبا للمشادات
وفي حالة احتجت موعد سوف نقوم بتسجيل موعد لك |
MJK | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-56285 | 10/2/2023 12:00:00 AM | 10/3/2023 10:40:00 AM | 10/2/2023 12:00:00 AM | |||||
4976 | لايوجد | لا يوجد | 34432278 | the doctor ( jumana ) in room no have any respect doesnt for the paitent غرفه رقم ( 11 ) غير مهذبه دكتوره جمانه مبارك الساعه 2:20 م |
تم التواصل مع مقدم الشكوي - و خذ ملابسات الشكوي و تم تنبية الطبيبه في المراتان في طريقه الشرح للمرضى باسلوب مهذب اكثر |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-71841 | 9/20/2023 12:00:00 AM | 10/3/2023 11:17:25 AM | 10/2/2023 12:00:00 AM | ||||||
4977 | سيد جواد سلمان ناصر | لا يوجد | 33336862 | ادخال مرضى من بعد موعدا تلقائا ونحن نجلس بمقدار ساعه ونصف سبب في تسجيل المرضى |
تم التواصل مع مقدم الشكوي و شرح انه بعض المرضى يكون لديهم مراجعه بعد الاستشاره الاولي مثلا المختبر او الاشعه و يرجع الي الطبيب مره اخرى - تفهم المريض وضع الاطباء و شكر اداره المركز |
HKC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-67048 | 10/2/2023 12:00:00 AM | 10/3/2023 11:18:37 AM | 10/2/2023 12:00:00 AM | ||||||
4978 | Shehryar Shaikh | 020814259 | 33035914 | I visited naim health centre at 6-15 pm today to take my grandfathersmedicines as usual every month.He was admitted in salmaniya for around 20-30 days and they gave us a prescription of medicines to take from health center which are the same which we take from naim. in the Prescription they had written the scintific name which was the same medicine. I went to the pharmacy and they asked me to check with a doctor to unblock from the system so i can get the medicines. I was guided to doctor Heba Room number 5 and she was very rude, she spoke to me bady and shouted.She made me wait 15 minutes and in the end she made a duplicate prescription in the system due to which I was not able to take the medicine from the system She wasted my time and said you should come early and not when we close. The health center closes at 7 and I was there from 6-15 pm. She was very rude and not helpful. Kindly please assist for the medicines. |
تم الاتصال بصاحب الشكوى لتوضيح الامر حيث انه كان على علم بان الطبيبة التي قدم الشكوى ضدها كانت في غرفة الطوارىء حيث انها كانت تتصل بالاسعاف لقبول حالة مريض طارئة و تم اعلامه بانه تم التعاون معه باعطاءه موعد فقط لاخذ الادوية حيث ان حالته مستقرة. تم تقديم الاعتذار من المريض على تصرف الطبيبة و قبل الاعتذار و قد حضر الى المركز الصحي و اخذ موعد مع الدكتورة نسيم العلوان لانهاء موضوع وصفة الادوية. فيما افادت الطبيبة بانها تاخرت على المريض بسبب وجود مريض في غرفة الطوارىء يحتاج الاولوية في العلاج فيما كان صاحب الشكوى حالته مستقرة و يحتاج فقط لادوية و انها لم تتعمد ان تتكلم بصوت مرتفع.
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NHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-10-98495 | 10/1/2023 12:00:00 AM | 10/3/2023 12:25:58 PM | 10/2/2023 12:00:00 AM | ||||||
4979 | بوحمد | 34447780 | اقترح عن الحفاضات للكبار و المعاقين، بان الحفاضات التي تستلم من المركز لاتناسب كبار السن و المعاقين بسبب شريط الاصق الرجاء منكن تغيير الشركة، لاتوجد لدي شكوى مجرد اقتراح |
السلام عليكمتم التواصل مع المراجع و تم ابلاغة بان تم رفع المقترح للجهات المعنية للنظر للموضوع |
BKH | Administrative | Suggestion | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-10-02867 | 9/25/2023 12:00:00 AM | 10/3/2023 1:38:06 PM | 9/26/2023 12:00:00 AM | ||||||||
4980 | Ebrahim Abdulwahab | 631003738 | 35370082 | ibrahimo0o0o2511@gmail.com | بتاريخ 1/10/2023 الساعه ۹.۳۰ صباحا زرت مركز الصحي جاسم محمد كانو دوار ۱۷ مدينة حمد للاستفسار عن لفحص الكارونا للخدم وقال لى موظف الاستقبال في بداية الأمر لا يوجد علاج للخدم بالمراكز الصحيه وبعد التأكيد عليه قام بالاتصال بأحد من داخل المركز ورد ممكن استشاره فقط بمبلغ ٧ دينار .. بعدها ذهبت الى غرفة فحص الكارونا وقالت الممرضه يوجد فحص استشاره و فحص كارونا للخدم قمت بزيارة مركز الصحي بالحنينية وقالو لي نفس الكلام ولكن النهايه خذو ٧ دينار وتم فحص الخادمه - خلاصة الكلام جميع المراكز الصحيه ليس لديهم المام كامل للانظمه والقوانين ومثل هذا الأمر بحاجه لدراسه وتنبيه على جميع المركز الصحيه حيث ان هناك اموال تضيع لصالح وزارة الصحه بسبب هؤلاء الموظفين ويمكن عدد هائل من الاجانب تم تحويلهم للمستشفيات الخاصه وترك المراكز الصحيه ارجوا التوعيه لمثل هؤلاء الموظفين وارشادهم والتمشي بالانظمه و القوانين في اعطاء المراجعين الاجانب طريق صحيحه و ان هناك اموال لصالح الحكومة تضيع وشكرا احمد عبدالوهاب. هاتف 333446005 |
تم التواصل مع صاحب الشكوى وشكره على المقترح وتم التأكيد له بأنه من مهام موظف السجلات قبل تسجيله للأجنبي يتم التنويه له بأن رسوم التسجيل من أجل استشارة الطبيب فقط ولا تشمل أي خدمات أخرى عدا فحص الكرونا وسيتم التأكيد على جميع الموظفين بتوخي الدقة في التعامل مع الإجراءات واللوائح |
MJK | Administrative | Suggestion | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-08159 | 10/2/2023 12:00:00 AM | 10/3/2023 2:03:56 PM | 10/2/2023 12:00:00 AM | ||||||
4981 | عبدالله محمد احمد حسن | 36668151 | ساعة كاملة انتظر واخر شي يقول لي مب طوارئ |
تم الاتصال بالمريض ثلاث مرات في تمام الساعة 11:00&11:10&11:20 صباحا ولم يتم الرد على الهاتف اما بخصوص الشكوى فذا الية التصنيف حيث يتم استقبال المريض ويتم تصنيفه على حسب الالية النتبعة ، وبما ان ذكر باعطائة اللون الأخضر هذا دليل انه من الحالات الروتنية التي يستطيع اخذ الموعد على حسب المتوافر شكرا لكم |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-10-74455 | 10/1/2023 12:00:00 AM | 10/3/2023 2:07:32 PM | 10/3/2023 12:00:00 AM | |||||||
4982 | Farah Aldawood | 910117110 | 36591913 | ftsaldawood91.fa@gmail.com | سلام عليكم كيف اعمل موعد عند طبيب اسنان في المركز اونلاين؟ مافي خيار في تطبيق صحتي غير العيادة العامة اتكلم عن مركز الدير الصحي ولما اتصل ما يردون واحتاج احجز موعد ضروري |
تم التواصل مع العميل وابلاغها بإمكانية حجز المواعيد عن طريق الاتصال بمركز الاتصال 80007000 أو الحضور الشخصي للمركز الشخصي في أوقات حجز المواعيد الساعة 7 صباحاً والساعة 2 ظهراً. |
NDC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-90576 | 10/4/2023 12:00:00 AM | 10/4/2023 1:08:22 PM | 10/4/2023 12:00:00 AM | ||||||
4983 | اسرار حريري | 910204217 | 33600663 | مرحبا . في شهر ٩ زرت مركز الحد بسبب ألام أثارت الشكوك حول صحتي و نصحتني الدكتورة بعمل أشعة فورا و لكن قسم الاشعة يفتح صباحا فقط كتبت لي طلب عمل اشعة لكي اذهب لهم بأي وقت . و ذهبت لهم (هذا الاسبوع ) قالو لي سوف نعطيك موعد في شهر يناير من السنة القادمة لان قد تم اغلاق المواعيد تماما . ف استغربت جدا لان كان القسم يخلوا تماما من المرضى و كانت الممرضات و دكتورة الاشعة فيه جالسات لا يعملن اي شي ف لماذا لا يعملون لي أشعة طارئة و بعد ذلك اخبرتني احداهن بأن اصلا عمري اقل من ٤٥ سنة ف لا استحق خدمة الاشعة في المركز و ان اردت عمل اشعة اذهب لمشفى اخر لان هم ياخذون فقط المرضى الكبار و ذهبت خائبة و كنت المريضة الوحيدة اللتي في القسم و كانوا هم فاضيين تمامًا.. سوف احمل المركز الصحي المسؤولية كاملة بسبب إهمالهملسلام عليكم ورحمة الله وبركاته
بخصوص المريضة إسراء الحريري ، الرقم الشخصي : 910204217 والتي كتبت الشكوى في موقع التواصل بتاريخ 3/10/2023 ، تم الاتصال بالمريضة بتاريخ 04/10/2023 ، الساعة 01:20 ظهرا ، وتم التوضيح بأن جميع مواعيد فحص الألتراساوند متوقفة حاليا لفترة مؤقته ، ويتم اخذ رقم المريض ورقم الهاتف ليتم اخباره فيما بعد . أما بخصوص فحص الثدي ، فعمرها غير مناسب للفحص ( أقل من 40 سنة ) ، والدكتورة من الأساس كتبت لها تحويل إلى عيادة الثدي في مستشفى الملك حمد .
في النهاية ، تقبلت المريضة التوضيح للموضوع وشكرت على ذلك . |
لسلام عليكم ورحمة الله وبركاته
بخصوص المريضة إسراء الحريري ، الرقم الشخصي : 910204217 والتي كتبت الشكوى في موقع التواصل بتاريخ 3/10/2023 ، تم الاتصال بالمريضة بتاريخ 04/10/2023 ، الساعة 01:20 ظهرا ، وتم التوضيح بأن جميع مواعيد فحص الألتراساوند متوقفة حاليا لفترة مؤقته ، ويتم اخذ رقم المريض ورقم الهاتف ليتم اخباره فيما بعد . أما بخصوص فحص الثدي ، فعمرها غير مناسب للفحص ( أقل من 40 سنة ) ، والدكتورة من الأساس كتبت لها تحويل إلى عيادة الثدي في مستشفى الملك حمد .
في النهاية ، تقبلت المريضة التوضيح للموضوع وشكرت على ذلك . |
BKH | Administrative | Complaint | Waiting Period | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-10-70529 | 10/4/2023 12:00:00 AM | 10/4/2023 1:54:54 PM | 10/4/2023 12:00:00 AM | ||||||
4984 | Mohammed Altamimi | 770709109 | 35451918 | engineer_mohd_altamimi@hotmail.com | سعادة وزيرة الصحة الموقرة السلام عليكم ورحمة الله وبركاته الموضوع:شكوى بخصوص المواعيد بالإشارة الى الموضوع اعلاه يرجى العلم أن لدي عدة شكاوي وهي: 1)عدم اعطاء زوجتي موعد للتطبيب عن طريق الهاتف لعمل تحويل لعيادة العيون بحجة أن زوجتي يمنية. 2) موعدي وموعد بنتي سارة لطبيب العيون شههر 9 سنة 224 اي سنة تقريبا. وحقيقتا اني من اصحاب الهمم ويصعب على الخروج من المنزل الا للضرورة القصوى. انتم وضعتم من قبل الملك حفظة الله على طاعته ورعاة لتسهيل وجعل حياة المواطن سهلة وكريمة. المواعيد موعدها بعيد جدا جدا. انا وبنتي وزوجتي نحتاج لموعد قريب لأن نظرنا بدأ بالتراجع وبحاجة ماسة لفحص اعيوننا ومعالجتنا وتغير النظارات. لذا يرجى التكرم بعمل موعد لزوجتي هالة عبدة 810556561 لعيادة العيون. تقريب الموعد لاقرب موعد لنا نحن الثلاثة في نفس التاريخ وبالفترة المسائية. ولكم جزيل الشكر والتقدير محمد عبدالله حيدر علي التميمي 770709109 35451918 |
تم التواصل مع العميل والاستفهام منه عن فحوى الشكوى وتبين بأن شكواه لا تتعلق بالمركز الصحي، وتم عرض خدمة تسجيله على طبيب في المركز وبدوره شكر على الخدمة المعروضة عليه ولكنها لا تناسبه لظروفه، وإنما يحتاج إلى خدمة التطبيب عن بعد. |
MJK | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-78807 | 10/4/2023 12:00:00 AM | 10/5/2023 8:29:08 AM | 10/5/2023 12:00:00 AM | |||||
4985 | يعقوب | 00000 | 39461257 | عدم وجود محلول تحليل البول |
بعد المتابعه مع المريض تبين انه المريض يشتكي من توقف فحص acr في مختبر السلمانية تم توضيح الصورة له وتم اخباره انهيتم متابعه الموضوع مع الادارة |
NAC | Administrative | Complaint | Drugs Availability | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-10-32193 | 10/4/2023 12:00:00 AM | 10/5/2023 11:05:51 AM | 10/4/2023 12:00:00 AM | ||||||
4986 | لولوة مبارك | 39222077 | عدم توفر مادة تحليل جرثومة المعدةفي مختبر السلمانيه |
بعد التحقق تبين انه التحليل للفحص غير موجود في مختبر السلمانيه وقد تم التواصل مع المريضه وتم التوضيح لها وقد تم اخبارها بانه المادة توافرت من جديد |
NAC | Administrative | Complaint | Drugs Availability | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-10-98362 | 10/2/2023 12:00:00 AM | 10/5/2023 11:15:37 AM | 10/4/2023 12:00:00 AM | |||||||
4987 | ميمونة شمسان محمد | 36694567 | قسم العلاج الطبيعي المواعيد بعيدة تصل الى اسبوعين بين كل جلسة |
تم الاتصال بالمريضة وتمت معالجة الموضوع تم ترتيب جدول الجلسات |
NAC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-10-48250 | 10/1/2023 12:00:00 AM | 10/5/2023 12:26:24 PM | 10/5/2023 12:00:00 AM | |||||||
4988 | ميمونة شمسان محمد | 36694567 | قسم العلاج الطبيعي كراسي الانتظار غير مريحة |
تم توفير كراسي بديله ومريحة للمرضى |
NAC | Administrative | Complaint | Facilities and Services | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-10-22867 | 10/1/2023 12:00:00 AM | 10/5/2023 12:25:01 PM | 10/5/2023 12:00:00 AM | |||||||
4989 | لا يوجد | 39276788 | الرجاء ارجاع الطريقة القديمة لحجز مواعيد العلاج الطبيعي |
تم رفع الطلب الى الاداره للدراسة واتخاذ الاجراء اللازم |
NAC | Administrative | Suggestion | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-10-58116 | 9/4/2023 12:00:00 AM | 10/5/2023 12:31:54 PM | 9/6/2023 12:00:00 AM | ||||||||
4990 | كاميليا سوسف آل بورشيد | 33299605 | اتقدم بجزيل الشكر لقسم السجلات بمافي من صدور رحبة تحيه من الموظفين المحترمين علي عبدالله - حسين يوسف - مروه جناحي. فهنيئا لكم بوجود وجوه بشوشه ،ولا انسى ذكر الصيدلانية زينب ملا فأوجه لهم الشكر جميعا لكم مني التقدير. |
تم التواصل مع العميله ، وتقديم الشكر الجزيل لها على الثناء تقديرا منها لجهود الموظفين الذي يعتبر دافعا لهم من اجل تقديم الافضل. |
MJK | Administrative | Appreciation | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-10-22362 | 10/1/2023 12:00:00 AM | 10/5/2023 1:27:50 PM | 5/10/2023 12:00:00 AM | ||||||||
4991 | Sajjad Saood | 010106588 | 37199858 | sajjadsaood1@gmail.com | قمت بحجز موعد على الدكتور في الساعة ٣ و قمت بالذهاب الى مركز مدينة حمد الصحي سبب زيادة الألم للمحاولة في تقديم وقت الموعد و عند ذهابي لخبرت الاستقبال و اخبرولي في الذهاب إلى الدكتور في عرفة ١٣ في تمام الساعة ۱۲.۱٥ و عند ذهابی سمت بانتظار الدکتور و عند دخولي له سألني عن اسمي و اخبرني موعدك في الساعة الثالثة و كيف تأتي هذا الوقت و اخبرته ان الاستقبال أرسلوني لا اعلم ان تم تغيير وقت الموعد أو لا و قلم معي بطريقة غير لائقة ويخبرني انه اذهب لمحاسبة الاستقبال و انه لا يوجد احترام للطبيب و اجبته أنها ليست مشكلتي هم بالاستفسار من الاستقبال و انه يجب ان تتكلم بطريقة لائقة ممي كمريض ف انا لست من موظفين المستشفى و هذا الغلط من قبلكم ولا يحق لك التحدث مع المرضى بهذا الاسلوب الغير لائق رفي اتحدت |
تم التواصل مع المراجع بعد اخذ كافة المعلومات، حيث تبين بأنه دخل على نائب رئيس مجلس الادارة وتم اعلامه بالاجراءات المعمول بها، حيث ان موعد المراجع الذي تم اخذه عن طريق الانترنت وكان وقته في الساعة الثالثة والعشرون دقيقة وقد حضر المركز لتلقي العلاج قبل الوقت بفترة طويلة (الساعة الثانية عشة والعشرون دقيقة)، ومع ذلك قام الطبيب بالتعاون معة وأعطاه العلاج اللازم وطلب له التحاليل اللازمة لتشخيص حالته الصحية، وقد تقدم المراجع بنفس الشكوى عن طريق تواصل، تم الاتصال به وشرح الالية المتبعة لحجز المواعيد وضرورة الحضور قبل الموعد بربع ساعة تفاديا لحصول اي تاخير في مناداة المريض، كما تم التأكيد بضرورة مراجعة الاستقبال للتأكد من وقت الموعد وعدم التوجه للطبيب قبل الموعد .كما سيتم اتخاذ كافة الاجراءات اللازمة بخصوص التعامل مع المراجع من قبل الطبيب المعالج و التأكيد على كافة موظفي السجلات بتوضيح مثل هذه الامور للمراجعين تفاديا لاي حوادث مماثلة له .كما نؤكد حرصنا في مركز مدينة حمد الصحي على تلقي الخدمات الصحية بجودة عالية لجميع المواطنين والمقيمين وقد اعطي المراجع موعد متابعة لمعرفة نتائج التحاليل المطلوبه بنفس اليوم. |
HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-10-89468 | 9/28/2023 12:00:00 AM | 10/8/2023 9:46:17 AM | 9/28/2023 12:00:00 AM | |||||
4992 | علي حسن جماع | 790207290 | 34336012 | ali_mjc@hotmail.com | الشكري السلام عليكم ورحمه الله وبركاته انا المواطن على حسن احمد جماع الحمل رقم شخصي 790207290 رقم تواصل 34336012 اكثر من سنوع الروح المركز الصحي دواء الكلسترول 20 SIVAST 20 mg Coated Tablet غير متوفر ممكن مساعدتي وين اروح استلم |
حبوب الكوليسترول simvastatin 20mg غير متوفره في المخازن الرئيسيه و لتو نفذت من صيدلية مدينة حمد يوم امس و لكن تم الاتصال بالمريض و توجيهه لاستلام حبوبه من مركز الزلاق الصحي |
HHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-10-59824 | 10/2/2023 12:00:00 AM | 10/8/2023 9:51:09 AM | 10/2/2023 12:00:00 AM | |||||
4993 | FATEMA SAYED ADNAN ALAWI | 970102232 | 39336657 | ftma12@hotmail.com | اليوم موعد آخر تنظيف الأسنان الساعة 10:30 وموعدي شهر 10 فاتفقت مع أخي أن يبدل الموعد ولما خبرت قسم التسجيل خروني أشوف الأسنان ، فرحت إليهم 3 مرات وطاف الموعد وخبروني التسجيل أن الموعد خلاص طاف. وأخذ موعد ثاني.
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تم التواصل مع السيدة فاطمة بخصوص الشكوى ، وتم توضيح الموضوع لها بأن الموعد الذي تريد التبديل معه قد انتهي في السيستم، حيث لايستطيع الكاتب استرجاع الموعد بعد فوات الاآوان لإلغائه وإعادة تسجيل أسمها بدلاا عنه ، هذا وقد تم تقديم أقتراحات لها
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JHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11055 | 11055 | 23-10-59909 | 7/18/2023 12:00:00 AM | 10/10/2023 8:28:28 AM | 7/18/2023 12:00:00 AM | |||||
4994 | Sabah Saleem | 750003367 | 39161215 | sabahsaleem2@gmail.com | السلام عليكم ورحمه الله وبركاته |
تم الاتصال بالمراجعة وشرح اليها بمتابعة موضوع الاسنان وتم عمل طلب بالصيانة للنظر بالامر واقترحت المراجعة بضرورة تطوير قسم الأسنان وتغيير الكراسي بغرف الأسنان وكذلك الإضاءة بالقسم وقامت بشكر وثناء العاملين بالمركز |
NDC | Administrative | Complaint | Facilities and Services | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-37695 | 7/25/2023 12:00:00 AM | 10/26/2023 12:28:41 PM | 7/25/2023 12:00:00 AM | |||||
4995 | Abdulla Ahmed AlShaikh | 561001880 | 32215127 | aalshaikh360@gmail.com | طامتان: |
تم الاتصال بالمراجع وتم اخباره بانه تم اصلاح العطل بالجهاز الاشعة بمركز الدير كان لمدة يوم فقط حيث تم تحويل مرضى الحالات المستعجلة الى مركز المحرق الشمالي وقد تم اصلاحه خلال يوم واحد فقط |
NDC | Administrative | Complaint | Facilities and Services | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-29781 | 8/14/2023 12:00:00 AM | 10/29/2023 9:19:14 AM | 8/15/2023 12:00:00 AM | |||||
4996 | Mohamed Alothman | 890103895 | 66332427 | الى السادة المعنيين بإدارة الحراسات في المراكز الصحيه، لدي شكوى بشأن عدم توافر حارس امن في الفتره الصباحيه اليوم الاثنين ٢٠٢٣/٧/٢٤ في مركز الدير الصحي ،حيث ان ابني كان لديه موعد تطعيم و كانت برفقته زوجتي و عند خروجها تفاجئت بوجود اتلاف في السياره و عند مراجعتي للمركز الصحي تبين عدم حضور حارس الامن للعمل اليوم بالإضافه الى عدم تواجد بديل له و هذا يعني بأن لا احد موجود من قسم الحرسات سواء لحفظ الامن في الخارج او داخل المستشفى و لا اعلم كيف يقبل ذلك فأرجو من المعنيين ايجاد حل لذلك، اضافة الى تركيب كاميرات امنيه تكشف كذلك المواقف المقابله لباب المركز الصحي حيث ان المراجعين للمركز عددهم كبير بعد اضافه مناطق ومجمعات جديده مما يعني ان المراجعين مضطرين للوقوف في الساحه المقابله و دخولهم للمراجعه و عند حدوث اي شي للسيارات او للأشخاص سواء حادث اتلاف او تصادم او اغماء فأنه لايوجد مايمكن الرجوع اليه لمعرفه الفاعل او ما حدث ، لذلك ارجو منكم ايجاد حل لهذه المشكلة وان لا تتكرر مع مراجعين اخرين. |
تم الاتصال بالمريض وشرح له بانه الحراس كان في هذا اليوم اجازة مرضية واقتراح المراجع بضرورة وضع كاميرة عند باب المركز بالخارج لمشاهدة السيارات المقابلة للمركز. |
NDC | Administrative | Complaint | Workforce Shortage | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-69835 | 7/24/2023 12:00:00 AM | 10/25/2023 11:49:05 AM | 7/25/2023 12:00:00 AM | ||||||
4997 | mohammed Kharfoosh | 820300500 | 39865657 | Gf072320@hotmail.com | مركز الدير الصحي اكثر من ثلاثة ايام مايردون على تلفونات لا الرعاية ولا الادارة ولا مجلس ادارة ويش دعوى الديوان الملكي يردون على تلفونات الناس |
تم الاتصال بالمريض وشرح بانه يوجد موظف بقسم السجلات للرد على الاستفسارات وكان المريض يريد الاستفسار بخصوص عيادة الحوامل وتم شرح اليه آليه عمل عيادة الحوامل وتم همل اللازم للمراجع |
NDC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-44255 | 7/24/2023 12:00:00 AM | 10/26/2023 12:49:08 PM | 7/25/2023 12:00:00 AM | |||||
4998 | MARYAM HASAN ABDULLA | 821200461 | 33335232 | malmutawa82@gmail.com | برنامج التصنيف سيئ ويأخر المرضى ويزيد من سوء حالتهم. لأان يصير تأخير في إدخالتقييم المرضى في جهاز الكمبيوتر. |
تم الاتصال بصاحبة الشكوى حيث أبدت شكرها على الممرضات وعملهم في غرف التصنيف والمعالجة إلا أن الأعداد الكبيرة على حد قولها، واقترحت إلغا التصنيف. رد مسؤؤولة التمريض |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11055 | 11055 | 23-10-07794 | 7/18/2023 12:00:00 AM | 10/8/2023 12:11:36 PM | 7/19/2023 12:00:00 AM | |||||
4999 | Hani Ahmed | 890307938 | 39999738 | hanialbarni@gmail.com | سلام عليكم اذا احنا من سكنة ديرة العيون اي مركز صحي لازم نتعالج عنده؟ |
تم التواصل مع المريض وشرح له بانه تابع لمركز الدير بعد التأكد من العنوان في برنامج اي صحة |
NDC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-45283 | 7/8/2023 12:00:00 AM | 10/26/2023 12:51:09 PM | 7/10/2023 12:00:00 AM | ||||||
5000 | Ahmed Alaswad | 880905425 | 37731187 | bu_khalid_1988@icloud.com | دواءAVAMYS SPRAY NASAL |
تم التواصل مع المريض من قسم الصيدلية واخباره بوجود بديل للدواء والتوجه للمركز لاستلامه |
NDC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-82968 | 7/4/2023 12:00:00 AM | 10/26/2023 12:13:04 PM | 7/6/2023 12:00:00 AM | |||||
5001 | zaynab al asfoor | 39179894 | أن الأخصائية حادة وأسلوبها غير مقبول وتفرض علينا قوانين لم يسبق لنا سماعها |
تم الاتصال في المريضة الت قالت أن الأخصائية تجبرهم على وضع أغراضهم على الكراسي بدلا من استخدام اللوكرات. كما أضافت أن الأخصائية تمنعهم من أخذ حمام في الحمام في آخر الجلسة وإجبارهم على رش الماء على ملابسهم ومن ثم التبديل في غرفة التبديل حيث قالت المريضة أنها لا تستطيع عصر ملابسها في غرفة التبديل فقامت بحمل الملابس وهي محملة بالماء فكانت الملابس ثقيلة مما تسبب لها في زيادة ألم في ظهرها. إلى جانب أن الأخصائية عاملتهم معاملة سيئة وقالت لهم أنكم (نسوان ,عرب) فما تسمعون الكلام وأنها أشرت على بطنها وقالت لهم (شوفوا بطني بطيتونه). إلى جانب إنشغال الأخصائية في التليفون طوال الوقت وأن المرضى سمعوا مشكلتها كاملة وهي تتكلم في التليفون. تم استيضاح الموضوع من الأخصائية فردت أنها تقترح على المرضى أن يضعوا أغراضهم على الكراسي ولا تجبرهم وأنها تمنعهم من استخدام الحمام في نهاية الجلسة حت لا تتعطل بقية المرضى. كما أنها قالت انها قالت نسوان وعرب بصوت منخفض إلا ان المرضى سمعوا. كما أنه قالت أشرت على بطنها وقالت لهم (شوفوا بطني بطيتونه). وقالت انها كانت تمر بمشكلة شخصية في هذا اليوم فكانت منشغلة بالتليفون وصوتها عالي. تم التوضيح للأخصائية أنه عليها الالتزام بالمهنية في التعامل مع المرضى وعدم استحداث قوانين تمنع حقوق المرضى وتؤدي إلى الإضرار بهم والفصل بين المشاكل الشخصية والعمل ووعدت الأخصائية الإلتزام بذلك |
SJC | Administrative | Complaint | Behavioral | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 23-10-50767 | 10/5/2023 12:00:00 AM | 10/8/2023 12:39:58 PM | 10/8/2023 12:00:00 AM | |||||||
5002 | شاكر جاسم | 820901881 | 66700654 | shaker_92@hotmail.com | تحية طيبة كل الشكر والتقدير على الخدمة المقدمة إلى كل المرضى والاهتمام بهم، او ان خاطركم بانه المركز الصحي التابع لنا ( شيخ صباح السالم) لا يصرف اغراض السكر للمرضى بعد الفترة الصباحية وأغلب اولياء الامور لا يستطعيون الحضور واستلام اغراض السكر في الفترة الصباحية ونرجو منكم الايعاز الى المركز الصحي بصرف ادوية ومستلزمات السكر في الفترة المسائية |
تم التواصل مع مقدم الشكوى وشرح آلية صرف الادوية في المركز الصحي وتم اخباره بأنه سوف يتم التعاون معه وصرف الاشرطة في الفترة المسائية |
SKC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-45666 | 8/26/2023 12:00:00 AM | 10/8/2023 12:48:06 PM | 8/27/2023 12:00:00 AM | ||||||
5003 | MUHEBALDIN ALISA | 930811887 | 97366641441 | moheb.v.o@gmail.com | لا يوجد ورق تواليت داخل حمامات المركز والمكان المخصص لوضع ورق التواليت فيه صدأ وقديم وبعضها مكسور |
تم توفير ورق محارم الحمامات بعد التواصل مع شركة التنظيفات المتعاقد معها كما تم عمل طلب لتوفير ماسكات رولات محارم الحمامات |
SJC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-10-90467 | 10/8/2023 12:00:00 AM | 10/8/2023 12:59:01 PM | 10/8/2023 12:00:00 AM | |||||
5004 | ameera saeed | 850202990 | 32211861 | ameera4154@gmail.com | اعاني من التهابات متكررة واستخدم urine bags بشكل دائم وقد تقدمت بشكوى في شهر ابريل من عدم توفرها وتم اغلاق ملف الشكوى ولم يتم حل مشكلتي الى الآن وللشهر الثاني انا لم استلم طلبية مع العلم انه موظفات قسم الرعاية الاجتماعية في مركز صباح السابم تواصلوا معي مشكورين واعلموني انها لا تتوافر في المخازن الرئيسية وقد زرت المركز اكثر من مرة وكان الرد نفس الشي انها لم تتوفر الى الان وبعدها علمت انه تم توفير الطلبية في المخازن الرئيسية لكن لم يتم توزيعها على المراكز ولاكثر من مره عندما يتواصل احد معي بخصوص الشكوى اخبرهم أنه شكواي ليست للمركز فكيف سيوفرون urine bags اذا لم تكن متوفرة في المخازن انا لمدة شهرين اقوم باستخدام الاكياس نفسها بشكل متكرر فأقوم بغسلها وتعقيمها وأعاني الان من التهابات حاده وتغير البول الى الاحمر بسبب ذلك ولدي كليه واحدة مع العلم اني اشتريت كميات من urine bags ولكن بسبب غلائها لا استطيع توفيرها بشكل دائم |
تم التواصل مع الاخت مقدمة الشكوى واخبارها بأننا لم نستلم المادة لهذا الشهر، كما أننا نسعى لوفيرها قريبا اذا توفرت في المخازن |
SKC | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-62742 | 5/30/2023 12:00:00 AM | 10/8/2023 1:03:04 PM | 5/31/2023 12:00:00 AM | |||||
5005 | Amir Iqbal | 870610090 | 33837381 | amiriqbal87@gmail.com | Dear Government Hospitals Team, Hope this email finds you well. I holder of cpr 870610090 have submitted all the required documents for free health card for my my wife cpr 910707235. The documents were submitted to my local health center NBB Dair Health Center. It was been over a month and till date May you kindly advise the status of her medical card. Regards |
تم التواصل مع المريض وشرح اليه آلية عمل بطاقات الاعفاء وسوف يحضر لاستلام البطاقة جاهزة وقال انه مجرد استفسار |
NDC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-26863 | 7/4/2023 12:00:00 AM | 10/26/2023 12:46:34 PM | 7/5/2023 12:00:00 AM | ||||||
5006 | أمنية الضاعن | 720706866 | 34382886 | maherhawat1@gmail.com | بالنسبة للأجنبي زوج البحرينية هل يحق له العلاج في المراكز الطبية الحكومية |
تم التواصل مع المريضة وشرح اليها آلية العلاج لزوج البحرينيةالاجنبي ويتم عمل بطاقة الاعفاء بالمركز |
NDC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-27697 | 7/3/2023 12:00:00 AM | 10/26/2023 12:19:08 PM | 7/5/2023 12:00:00 AM | ||||||
5007 | Fatema Sayed | 920407544 | 33380861 | fataame@icloud.com | مرحبا |
تم التواصل مع والدة المريضة والاستفسار ماحدث وتبين ان الطفلة تمت معاينتها من قبل الدكتورة في تاريخ 30/3/2023 وعليه سيتم اعطاءها الورقة اللازمة واثنت الام على المجهود المقدم والرد عليها |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-62986 | 6/5/2023 12:00:00 AM | 10/25/2023 2:13:31 PM | 6/7/2023 12:00:00 AM | |||||
5008 | Zamzam Hasan | 900811218 | 33851049 | zamzam_a@outlook.com | السلام عليكم انا عنواني ع مجمع 263 ديار المحرق بس لما اخذ موعد حق مركز صحي يسجلني على مركز عراد والمفروض انا على مركز الدير |
تم الاتصال بالمريض وتبين انه العنوان السابق كان على مركز عراد وهذا السبب انه يتم الحجز على مركز عراد وقمت بتحديث بيانات المريضة على مركز الدير وتم عمل اللازم للمريضة |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-07143 | 6/4/2023 12:00:00 AM | 10/12/2023 8:05:05 AM | 6/6/2023 12:00:00 AM | |||||
5009 | Ebtisam Alkooheji | 820301663 | 34499745 | bsmma.m.k@gmail.com | معقول الكورونا خلص فيني كورونا يايه من برع وفيني اعراض اروح المركز كله عاديت الناس كلهم واطلع اروح خاص لان ما يبي يسوي لي pcr مستحيل تكون الوزارة حاطه هاي القوانين وعشان الاجازة كانت تطلع من السستم احسن من المرمطه الي صادتني في المركز الصباح السالم ونظام الغريب الي حاطته الصحة لحين موجود الكورونا على فكرة |
تم استلام الشكوى من قبل اداري المركز وتم التواصل مع المريضة صاحبة الشكوى واخبارها بالقوانين كما تم التنبيه على الممرضات بضرورة اتباع القوانين |
SKC | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-70518 | 5/4/2023 12:00:00 AM | 10/8/2023 1:11:11 PM | 5/4/2023 12:00:00 AM | |||||
5010 | حسين سرحان | 900600705 | 36455586 | Husainsarhan177@gmail.com | السلام عليكم ورحمة الله وبركاته أنا وعائلتي من سكان مدينة حمد مجمع ١٠١٦ دانات اللوزي و ملفنا الصحي موجود في مستشفى مركز مدينة حمد الصحي ونتلقى العلاج منذ ثمانية سنوات وتفاجئنا بأن تم نقل ملفنا الصحي إلى مستشفى مركز الكويت الصحي مجمع ١٠٢٧ والذي يبعد عن مجمعنا الحالي ونحن نواجه صعوبات في الوصول الى مركز الكويت الصحي نظراً لعدم توافر المواصلات في بعض الاوقات لي بعد المسافة وعلماً بأن مجمع ١٠١٦ من ضمن مجمعات١٢٠٤+١٢٠٥+١٢٠٣+١٢٠٦+١٢٠٧+١٢٠٨+١٢٠٩ وانه مستشفى مركز مدينة حمد الصحي لايبعد عن مكان سكننا دانات اللوزي مجمع ١٠١٦ راجياً منكم ان يتم إرجاع ملفي وملف عائلتي الصحي الى مركز مدينه حمد الصحي. الرجاء النظر في امري ولكم خالص الشكر والتقدير. |
نظرا لكثرة الطلبات الواردة الى المركز الصحي لتلقي الخدمات الصحية بالمركز عوضا عن المركز الصحي التابع له، و من خلال دراسة و تقييم الطلب و النظر في الحيثيات و الاسباب و التي تتمثل في قرب مجمع 1016 للمركز حسب نظر صاحب الطلب فقد ارتأت ادارة المركز الاعتذار عن قبول الطلب المسافة لا تشكل أي عائق كما أنها تعتبر تقريبا متساوية بين مركز مدينة حمد الصحي و مركز الكويت التابع له بالنسبة لمنطقة سكنه، كما ان ادارة المركز تقوم بدراسة الطلبات و الموافقة على الطلبات ذات الاسباب الموضوعية. |
HHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-10-06626 | 10/8/2023 12:00:00 AM | 10/8/2023 1:18:34 PM | 10/8/2023 12:00:00 AM | ||||||
5011 | علي حسن | 860609057 | 33543654 | alibaba.bh@hotmail.com | السلا عليكم ورحمة الله وبركاته |
تم محاولة الاتصال بالمريض اكثر من مرة وكان تاريخ 23/5/2023 وايضا اليوم بتاريخ 24/5/2023 وكان لا يوجد رد بالنسبه لملاحظة المريض تم التأكد من سبب الغاء الموعد كان عدم حضور الطبيب ولكن تم تسجيل المريض على طبيب اخر وبنفس الوقت ايضا |
NDC | Administrative | Complaint | Appointments | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-05136 | 5/18/2023 12:00:00 AM | 10/26/2023 12:42:13 PM | 5/24/2023 12:00:00 AM | |||||
5012 | Maryam Ashoor | 920402160 | 38383071 | mariamfareed@hotmail.com | المراكز الصحية حاطين لهم تلفونات وبدالات ومحد يرد عليها. شلون نقدر نستفسر ونسأل. أو لازم نروح مستشفيات خاصة عشان احد يرد علينا. من الصبح احاول اتصل في مركز الدير والحد وبو ماهر ولا أحد يرد. لا البدالة ولا إداري المركز. يا ريت يشيلون التلفونات من عندهم عشان ما يخلون احد يتصل من البداية ويوفر وقت |
تم التواصل مع المريضة وشرح اليها آلية مواعيد قسم الأشعة وقامت المريضة بشكري |
NDC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-38646 | 5/16/2023 12:00:00 AM | 10/26/2023 12:53:31 PM | 5/16/2023 12:00:00 AM | |||||
5013 | Hussain Mayoof | 960604847 | 38811070 | mr.hussainm1996@gmail.com | السلام عليكم و رحمة الله و بركاته تحية طيبة و بعد الى سعادتكم ارجو منكم التكرم بالنظر في موضوع تطبيق "صحتي" حيث انني من نهار الاثنين الفائت حاولت الحصول على موعد عبر النظام على مركز الدير الصحي التابع لمنطقتي لكن للاسف من يوم الاثنين الى الآن الساعة ١٢:٣٠ ليلاً لا توجد مواعيد، هل من المعقول اسبوع كامل لا يوجد مواعيد الرجاء من سعادتكم التكرم بالنظر في موضوع المشكلة هذا ولكم جزيل الشكر و التقدير |
تم الاتصال بالمريض حسين وشرح آلية التسجيل عن طريق الاون لاين ومركز الاتصالات كول سنتر وقسم السجلات وتفهم المريض الطريقة وقام بشكري للاتصال به وشرح له الطريقة |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-72584 | 5/14/2023 12:00:00 AM | 10/12/2023 8:19:02 AM | 5/16/2023 12:00:00 AM | |||||
5014 | Hussain Mayoof | 960604847 | 38811070 | mr.hussainm1996@gmail.com | سلام عليكم و رحمة الله وبركاته تحية طيبة و بعد الى سعادتكم انا المواطنة غدير حمدان احمل الرقم الشخصي 010303154 متزوجة و مسكني في سماهيج تم التواصل معكم عبر برنامج تواصل العام الفائت في شهر ابريل بسبب وجود خطأ في النظام حيث انني من المفترض ان اكون تحت مظلة مركز الدير الصحي بدلاً من مركز جد حفص و الذي قمتم مشكورين بتعديل الخطأ سابقاً افاجئ الاسبوع الفائت في محاولاتي لحجز موعد عبر تطبيق "صحتي" ان المركز المسجلة عليه هو جد حفص فلا اعلم ما هي المشكلة فالرجاء التكرم من سعادتكم بتعديل الخطأ ليتسنى لي حجز موعد في مركز الدير الصحي |
تم الاتصال بزوج المريضة غدير وقام بشرح لي الموضوع اكثر وتبين انها بالسابق كانت تتعالج بمركز جد حفص وقد تم تحديث البيانات ولكن في تسجيل اختر طبيبك كانت قد تم تسجليها هناك الان تم عمل اللازم واخبار المريض حسين وزوجته بعمل الاستمارة المطلوبة لعمل اللازم وقد تم عمل اللازم للمريضة غدير |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-78492 | 5/14/2023 12:00:00 AM | 10/26/2023 12:24:10 PM | 5/16/2023 12:00:00 AM | |||||
5015 | السيدمعتوق حسن | 430013922 | 39494094 | elsayed.hasan@gmail.vom | بسم الله الرحمن الرحيم الى المعنيين بالوزارة بودي ايراد شكواي بخصوص عدم توافر ادزات الرعاية الخاصة بكبار السن في المركز الصحي انه ولدة شهرين قد توقف صرف الحفاظات الصحية في مركز الشيخ صباح السالم الصحي واعتذر المركز بعدم توافرها لمدة شهرين على التوالي والى الان ما زال المركز يعتذر عن توفيرها للمعنيين بالوزارة انا مريض من فئة المبار بالسن غير قادر على الحركة ومع ذلك فان كبار السن لا يحظن باولوية في الخدمات الصحية مع فارق المعاناة التي يعيشونها وفي الظروف التي تكون هناك حاجة ماسة لمراجعة طبيب استشاري فانا نتجه للقطاع الخاص بالرغم من التكاليف الباهضه لما نحظى به من رعاية واهتمام ومن ثم نتحمل تكاليف العلاج والادوية وغيرها من الخدمات الصحية، وما زلنا نتحمل تكاليف بعض الادوية منذ اعوام لصعوبة الاجراءات التي تصاحب صرف الادوية واليوم اضطررنا لتحمل تكاليف ابسط اللوازم الصحية وهي الحفاظات لمدة اكثر من شهرين بل انا وفي كل شهر نضطر لتحمل جزءاً منها مع توافرها وذلك لان الكميات المخصصة شهريا لا تكفي إلا لمدة يسيره من الشهر الواحد آملين بالنظر الجاد في الشكوى |
تم التواصل مع صاحب الشكوى المقدمة عبر برنامج تواصل واخطاره بتوافر المادة العينية حفاظات مبار السن حجم الكبير وامكانهم الحضور في اقرب فرصة للاستلام علما بانه تم التأكد من تواريخ الاستلام عبر برنامج hseha واتضح انه لم يتم صرف المادة لشهر مارص فقط وذلك لتأخر وصول الطلبية كنا انه مقدم الشكوى طلب الزيادة في الكمية التي تصرف شهريا للمريض ولذلك تم اخطاره بضرورة القيام بالاجراءات اللازمة ورفع الطلب الى ظابة المنطقة |
SKC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-98741 | 4/9/2023 12:00:00 AM | 10/8/2023 1:32:59 PM | 4/9/2023 12:00:00 AM | |||||
5016 | فاضل يوسف | 33252858 | سوء أسلوب و تعامل من ممرضة عيادة السكر |
تم التواصل مع المراجع و وتجديد طلب صرف توابع أجهزة السكر لزوجته كما تم توجيهه بالرجوع الى مشرفة التمريض لحل المواضيع المماثلة حيث ان تقديم موعد المريضة بدون عمل تحاليل لن يفيد المريضة كما تم التوضيح له بوجود حلول بديله بالإمكان ان تخدمه |
HHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 23-10-11164 | 10/1/2023 12:00:00 AM | 10/8/2023 1:33:01 PM | 10/1/2023 12:00:00 AM | |||||||
5017 | MOHSEN MOHAMED AHMED ALKHABBAZ | 590015362 | 39133233 | mohsunkh.bh@gmail.com | ًقسم الأمراض المزمنة لماذا يهمل الدكتور وصفة الدواء و فحص الدم مما يسبب ارباك للمريض ذهاباً و ايابا |
تم التواصل مع المريض و اخباره بأنه كانت سارية المفعول ل 6 اشهر و كانت فحوصات الدورية موجودة كذلك. و أن الخلل هو التاخير في الموعد للعيادة مما يسبب في انتهاء الوصفة قبل الموعد، و قد تفهم المريض الموضوع و من ثم تم اغلاق الملف |
JHC | Administrative | Complaint | Drugs Availability | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11055 | 11055 | 23-10-23493 | 8/2/2023 12:00:00 AM | 10/8/2023 1:38:50 PM | 8/2/2023 12:00:00 AM | |||||
5018 | Wadeeah Abdullah | 960700412 | 33391193 | wadeea.own@gmail.com | السلام عليكم و رحمة الله و بركاته |
تم التواصل مع المريضة وشرح اليها طريقة اخذ المواعيد عيادة الحوامل وايضا طريقة حجز المواعيد عن طريق اون لاين ومركز الاتصالات كول سنتر وقسم السجلات وتم عمل اللازم للمريضة وتسجيل اليها موعد لعيادة الحوامل الاسبوع القادم وقامت المريضة بشكري |
NDC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-68266 | 5/11/2023 12:00:00 AM | 10/25/2023 2:16:59 PM | 5/16/2023 12:00:00 AM | |||||
5019 | Sayed Alalawi | 37744339 | hamood_sharaf@live.com | تم الحظور الى مركز الدير الصحي بتاريخ ٨/مايو/٢٠٢٣ ، و بعد الفحص تبين ان المريض يتوجب عليه عدم مخالطة احد لمدة يوم كامل و وجب اخذ بقية اليوم راحة اعتبارا بانه ( اجازة مرضية ) و لم تطبع الطبيبة الاجازة بحجة ان عدد المرضى كان كثيرا و نست ان تطبعه . و سوف يتم الان التحقيق معي من قبل جهة عملي و الخصم من المرتب الشهري بسبب عدم حسن تصرف الطبيبة و عدم اتمامها عملها تجاه المريض على اكمل وجه. |
تم التواصل مع مقدم الشكوى بتاريخ 13/5/2023وكان رقم التواصل الموجود خطأ والرقم الشخصي المذكور لم تكن له زيارة للمركز الصحي في هذا اليوم تم التحقق من رقم التواصل مجددا تاريخ 14/5/2023 والتواصل مع مقدم الشكوى تاريخ 15/5/2023 الساعة الثامنة صباحاً وتبين ان الشكوى كانت لزوجته التي زارت المركز بتاريخ 8/5/2023 على طبيبة تغطي في المركز وهي من خارج المركز وبسبب ضغط العلم نست ان تطبع الاجازة والمريضة غادرت المركز وفي اليوم التالي زارت المريضة المركز مجددا على نفس الطبيبة وتبين ان الطبيبة نست ان تصدر الاجازة لتاريخ 8/5/2023 واصجرتها من تاريخ 9 تم اخبار المريضة بأنه سيتم تعديل الاجازة ان شا الله لها واخبارها والاعتذار منها عن ما حدث من غير قصد وتقبلت المريضة الموضوع وسيتم التواصل معها بعد تعديل الاجازة |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-45632 | 5/9/2023 12:00:00 AM | 10/25/2023 12:12:28 PM | 5/15/2023 12:00:00 AM | ||||||
5020 | MOHAMED MERZA KHAMIS SALMAN | 700035613 | 39206707 | Mmksj70@gmail.com | سعادة الدكتورة جليلة السيد الموقرة ، انا احد مرضى مركز جدحفص الصحي ، وبسبب انتقالي للسكن في مدنية سلمان. بسبب انتقالي للسكن للسكن في مدينة سلمان تم تحويلي على مركز جابر الصباح. مما سبب لي إرباك كبير ، لسببين السبب الأول أنا لدي أخت كبيرة تعيش وحدها في بيت الوالد بعد وفاة الوالد والوالدة ، أيام الكرونة أجارنا الله وأياكم منها. مما جعلنا نحن الأخوة ، نتقاسم المبيت معها . بسبب قرب عملي من بيت الوالد . كما إني أعمل بنظام النوبات . والسبب الثاني أنا أتعالج بعيادة الامراض المزمنة. مع الدكتور عبدالرسول وأفضل البقاء معه. هذا ورجائي منكم الموافقة على طلب علاجي في مركز المذكور . ولكم مني الشكر والتقدير والاحترام |
تم التواصل مع السيد محمد سلمان بخصوص الشكوى، وبين أولاً أنه لم يقصد ان يختار شكوى إذا يختار شكوى إذ أنه لديه طلب بالإنقال وليس شكوى ، و بالنظر لظروفه التي لم يوضحها مسبقاً في طلب النقال للمركز إضافة لما تم شرحه في رسالته بخصوص د. عبداالرسول ، تم التوضيح له بأن الدكتور لن يستمر بالعمل في المركز فقال أنه ليس لديه مانع ان يتابع مع أي طبيب وأنه يرتاح بالتعامل مع أطبائ المركز بدون إستثناء. |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 23-10-91503 | 8/16/2023 12:00:00 AM | 10/8/2023 1:46:27 PM | 8/16/2023 12:00:00 AM | ||||||
5021 | fatima husain | 950502758 | 35661042 | fatimeelad95@icloud.com | انا والدة لطفل رضيع بسبب ظروف مادية قدمنا على مساعدة لاستلام حفاظات من المركز الصحي التابع لنا مركز الشيخ صباح السالم الصحي وعلما ان مدة صرف المساعدة سنة واحدة فقط منذ التقديم على المساعدة لم نستلم غلا 4 مرات فقط بسبب انتهاء الكمية قبل موعد الاستلام المحدد من قبل المركز الصحي لذا ارجو النظر في الموضوع وفي الصور المرفقة يبين تاريخ التقديم وعدد مرات الاستلام للتواصل 35661042 |
تم التواصل هاتفيا مع مقدمة الشكوى واستيضاح حيثيات الموضوع، وبعد الؤجوع الى ملف الطلفل في برنامج الاي صحة قد تبين انه قد تم تحويله من قبل الباحية الاجتماعية في شهر سبتمبر 2022 وقد استلم الحفاظات مرتين في شهر اكتوبر 2022 وشهريا من شهر نوفمبر الى شهر فبراير 2023 يستثنى من ذلك شهر يناير فقط بسبب تغير مقاس الحفاظ بمعدل استلام خمسة اشهر |
SKC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-09445 | 2/19/2023 12:00:00 AM | 10/8/2023 1:48:06 PM | 2/20/2023 12:00:00 AM | |||||
5022 | Jaber ahmed helal Helal | 801106133 | 39246667 | jaber_helal@hotmail.com | موعدي الساعه 2.40 دقيقه |
تم التواصل مع المريض والاستفسار منه عن ما حدث وايضاح نظام المواعيد في المراكز الصحية وأهمية التوجه الى قسم المعالجة للتصنيف في الحالات الطارئة والاعتذار منه عن اي تصرف غير مقصود |
NDC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-85745 | 5/4/2023 12:00:00 AM | 10/25/2023 11:46:21 AM | 5/8/2023 12:00:00 AM | |||||
5023 | Meshal Al thaalab | 880607157 | 33115628 | mesheeel19888@gmail.com | سلام عليكم ورحمة الله وبركاته عندي استفسار هل المراكز الصحية الحكومية ماتكشف على الخدم و يقولي لي روح مستشفى خاص ولة في شي ماعرف لانه المراكز الصحية تتابع كل الاوادم |
تم الاتصال بالمريض وشرح له آلية تسجيل الخدم والتي يتم دفع الرسوم من خلال قسم السجلات 7 دينار وتكون فقط استشارة من عند الطبيب تفهم المريض الآلية وقام بشكري |
NDC | Administrative | Enquiry | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-69064 | 5/1/2023 12:00:00 AM | 10/26/2023 12:35:30 PM | 5/8/2023 12:00:00 AM | ||||||
5024 | فاطمة احمد | 940906457 | 38838466 | Fas.fas.fas@hotmail.com | الاتصال بمركز الدير الصحي ولايوجد ثمة رد على المكالمات لمدة يومين على التوالي وذلك بشأن الاستفسار عن موعد تطعيم طفل للضرورة مع العلم بان الاتصال في وقت الدوام الرسمي، هل يعقل ان يقوم المواطن بزيارة المركز وتكبد العناء لمجرد استفسار؟! |
تم التواصل مع المريضة وشرح اليها آلية اخذ المواعيد من قسم الرعاية وطريقة الاتصال المباشر بالرعاية وتسجيل مواعيد الاطفال |
NDC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-04787 | 4/17/2023 12:00:00 AM | 10/26/2023 12:30:53 PM | 4/18/2023 12:00:00 AM | |||||
5025 | Mahmood Sharif | 881208710 | 36222295 | mahmood.sharif@hotmail.com | احاول الاتصال بمركز الدير ولا يوجد رد |
تم الاتصال بالمريض اكثر من مرة المريض لا يرد |
NDC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-07352 | 4/16/2023 12:00:00 AM | 10/12/2023 8:12:50 AM | 4/18/2023 12:00:00 AM | |||||
5026 | - | - | - | when come for vaccination the proccess is very difficult, the attitude of staff is very rude |
we didnt have any contact with the pateint to know about the case of problems so we speak with all staff to deal proffesional with any pateint to improve the quality of service in h.c |
SKC | Administrative | Complaint | Service Quality | Mother and Child Care | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-10-17900 | 9/1/2023 12:00:00 AM | 10/9/2023 1:57:36 PM | 10/9/2023 12:00:00 AM | ||||||
5027 | zainab ahmed | 020308566 | 34085568 | منذ بدء برنامج اختر طبيبك و نحن ك عائلة يتم تغيير طبيبنا الذي نرغب به كل حين و الاخر!! الى متى سيتم تغير طبيبنا و عدم استقرارنا على طبيب العائلة المُعتاد منذ سنين (دكتورة رجاء الشيخ) |
تم التواصل مع المريضة اكثر من مرة ولا ترد وان شا الله سيتم متابعة تغيرها على الطبيب المختار حسب المتوفر ان شا الله |
NDC | Administrative | Complaint | Policy & Procedure | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-78348 | 4/12/2023 12:00:00 AM | 10/26/2023 12:02:03 PM | 4/18/2023 12:00:00 AM | ||||||
5028 | Mohammad Ali Javed | 920208568 | 33860803 | aleejaved@hotmail.com | I have applied for sehati cards for my family and I since it was announced for Muharraq governorate, at NBB Dair Health Centre. It's been months now and our cards are still not ready. I've visited them countless times, while they have given cards to some people infront on me but i have yet to receive them. Everytime i go they give some excuse that it's not ready. Kindly let me know what's the status of my request or where can I do a follow up on my request. Regards, Mohammad Ali |
تم التواصل مع العميل واخباره بانه سيتم تسليم بطاقات صحتي له ولعائلته وعليه مراجعة المركز الصحي |
NDC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-01354 | 3/25/2023 12:00:00 AM | 10/26/2023 12:16:27 PM | 3/29/2023 12:00:00 AM | |||||
5029 | مريم عبداللطيف محمد | - | 39238590 | المفروض يوجد مكان للصلاة |
يتم حاليا العمل على طلب بناء غرفتي صلاة للرجال والنساء مع دورات المياة وسننتظر الموافقه من عدمها بسبب عدم وجود مكان داخل المركز لعمل غرف للصلاة |
SKC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11985 | 11985 | 23-10-41780 | 9/23/2023 12:00:00 AM | 10/9/2023 1:55:35 PM | 10/9/2023 12:00:00 AM | |||||||
5030 | - | - | 39625945 | الموظف علي حسن قسم السجلات كل الشكر والتقدير |
تم الاتصال للمراجع ولكنه لم يرد على الهاتف وتم شكر الموضف على جهوده وتعاملة الرائع مع المرضى وسنسعى للحصول على الرد من المراجع لشكره على هذا الإطراء الذي يساهم في تطوير اداء الموظف |
SKC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 23-10-79540 | 8/1/2023 12:00:00 AM | 10/11/2023 12:14:10 PM | 8/2/2023 12:00:00 AM | |||||||
5031 | أمل علي المزجي | - | 34368743 | newlif154@gmail.com | لا يوجد ملاحظات سيئة بالعكس جميع الاطباء والعاملين بالمركز قمة بالاخلاق احب اشكر ادارة المركز على النظافة والخدمات الممتازة |
تم الإتصال أكثر من مره ولكن الخط يظهر لنا خارج الخدمه ونحب أن نوجه لها كل الشكر على هذه المبادره اللطيفة وسنكون على حسن نظرتهم وسنقدم كل ما يحسن من الخدمات تحياتي |
SKC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 23-10-15780 | 9/12/2023 12:00:00 AM | 10/9/2023 2:01:08 PM | 9/14/2023 12:00:00 AM | ||||||
5032 | HAWRA ABDALI AHMED MOHAMED | 041007310 | 35028591 | mhawra283@gmail.com | اليوم حضرت إلى المستشفى سجلت موعد وحضرت ودخلت على الدكتور علي عبدالرسول العكري وكنت تعبانه عدل والدكتور ماراعى ظروفي وكان اسلوبه وقح ومعاملته سيئه وكنت احتاج سكليف للجامعه ليوم واحد ورفض وذا من حقي اني تعبانه كان وقح . |
تم التواصل مع المريضة بخصوص الشكوى المقدمة منها بخصوص أسلوب تعامل الطبيب حيث قالت بأنه وقح و فقالت انها تقصد انه (رافع خشمه)، و قد طلبت منه اجازة مرضية لكن حسب تقييم الطليب لم تكن بحاجة لذلك. تم الاطمئنان على وضعها الصحي، و تم الطلب منها الحضور للطبيب المسئول في الفترة الصباحية اذا كانت بحاجة لذلك لكنها لم تحضر |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 23-10-52686 | 10/3/2023 12:00:00 AM | 10/8/2023 2:13:24 PM | 10/3/2023 12:00:00 AM | |||||
5033 | Jaber ahmed helal Helal | 801106133 | 39246667 | jaber_helal@hotmail.com | 3 ايام اتصل لاعرف اجراءات لموعد الاسنان في مركز الدير الصحي. لا أحد يرد. اتم بربع ساعه |
تم التواصل مع المريض وشرح له آلية قسم الاسنان بالمركز وقام المريض بشكري |
NDC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-37266 | 3/21/2023 12:00:00 AM | 10/26/2023 12:44:13 PM | 3/23/2023 12:00:00 AM | |||||
5034 | - | - | 33347326 | ms dalal was so helpful thank you i guess you need to check the staff in the reception she is mean, she asked to get the number when i got it and my number was called she asked to come back knowing that i am in emergency |
we call the patient and get all information from her and i talk to her about the appreciate my staff to helping and another case was correct fot procedure but i will infor to deal as much as can to respect the patient and talk with all in good behaviour> we thanks her again |
SKC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 23-10-87745 | 8/31/2023 12:00:00 AM | 10/11/2023 12:18:29 PM | 6/4/2023 12:00:00 AM | |||||||
5035 | محمد علي حسن المطوع | - | 39625945 | شكر خاص للدكتورة المحترمة ابتهاج اليخ منصور اخصائية السكري في المركز لما تقوم فيه من اهتمام وحرفية في عملها |
تم الإتصال بالمراجع وشكره على ثناءه للدكتوره وإن دل يدل على ثقة المراجعين بالأطباء وجوده عملهم |
SKC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 23-10-19178 | 8/1/2023 12:00:00 AM | 10/11/2023 12:05:48 PM | 8/13/2023 12:00:00 AM | |||||||
5036 | ALI HASAN ABDULLA ALGHADER | 960107029 | 32323261 | ali341314161996@gmail.com | وصلت الى مستشفى جدحفص الساعه ٦.٣٠ مساءآ .. وخبروني ان الموعد ٧.٢٠ مساءآ على غرفه ٨ .. وصل وقت الموعد والدكتور ما وصل .. رحت كلمت الرسبشن غيرو لي الغرفه الى ٣ .. ورحت والدكتور مو موجود .. كلمت الرسبشن بعد ١٠ دقايق .. خبروني ان ما نقدر نسوي شي ولا نقدر نتواصل مع الدكتور .. ف ليش احنه المرضى ما يتم الاهتمام الينا .. نرجو منكم محاسبه المسؤولين عن هذا الموضوع . وشكرا .. |
تم التواصل مع المراجع و تبين أنه بعد التصنيف level 4 تم اعطاؤه موعد على غرفة 8 و بسبب وجود ظرف طارئ لدى الطبيب تم تحويل كرضاه على الأطباء الآخرين و تم توصيتهم على مساعدة المراجعين في أسرع وقت و عددهم (6) كما تم الشرح للمراجع أن عند تسجيل المريض على المستوى الرابع فإنه بإمكان الطبيب معاينته خلال ساعة. |
JHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 23-10-01818 | 9/18/2023 12:00:00 AM | 10/8/2023 2:25:36 PM | 9/18/2023 12:00:00 AM | |||||
5037 | HANAN MOHAMMED JAFFAR MOHAMMED | 670801488 | 39602559 | hanan.jamri1@gmail.com | ارجو الاسراع بالسماح للمختبر مركز جدحفص الصحي اخذ عينات الدم على مدار 24 ساعة بما ان المركز مفتوح 24 ساعة و ذلك لخدمة المنطقة بصورة افضل حيث يطلب احيانا الصوم 12 ساعة لعمل بعض التحاليل و لا يتسنى لنا ذلك حيث كان لي تحليل الكلسترول اثناء شهر رمضان و لم استطع الذهاب و ذلك لضيق الوقت بين فترة السحور و اكمال 12 ساعة حيث عملت التحاليل بعد شهر رمضان و كان مستوى الكلسترول مرتفع جدا لدي و ايضا السماح بفتح تحاليل الدم و الادوية من المراكز في اجهزة مستشفى السلمانية للتسهيل على المرضى |
م التواصل مع المراجعة حنان محسن واخبارها بالنظام بأن عملية سحب الدم من الساعة السابعة صباحا الى الحادية عشر ظهرا يوميا خلال أيام الأسبوع وقد تم توضيح وجود الية المختبر المركزي مستقبلا و أن الخدمة ستكون متوافرة و ممتدة الى الفترة المسائية مما يسمح للمرضى بمرونة أكثر فيما يتعلق بمدة الصيام . هذا و قد تفهمت المراجعة لنظام العمل وثنت على التغيير الحاصل مع استحداث المختبر المركزي مستقبلا . و شكرا |
JHC | Administrative | Suggestion | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11043 | 23-10-81404 | 7/6/2023 12:00:00 AM | 10/29/2023 12:43:59 PM | 7/6/2023 12:00:00 AM | ||||||
5038 | AQEEL YAQOOB YUSUF ALQASSAB | 730301893 | 39252424 | aqeelst@hotmail.com | انا عقيل يعقوب القصاب واحمل سجل سكاني رقم 730301893 حيث انني ذهبت إلى |
تعقيبا على الشكوى المرفقة من العميل عقيل القصاب ، فانه قد تم توضيح سبب التورم حيث انه لا يعتبر خطأ طبي أو تقصير من قبل الموظفة و تم الشرح باسهاب انه من الطبيعي حدوث حالات التورم أو الاحمرار البسيط في منطقة سحب الدم وتم توجيه النصح للعميل باستخدام كمادات باردة للتخفيف من النزف و التورم الحاصل حيث أن هذا مجرد مضاعفات مابعد السحب ، ولم يؤدي الى حدوث ضرر جسمي يشكل دائم و انما تورم عادي يختفي مع مرور الزمن ، و قد تم شرح كل هذه النقاط من غير محاولة تهرب كما يزعم المراجع ، بل تم استدعاء الموظفة المعنية ومناقشة الامر نقاشا وافيا لتعريف المراجع بالحالة .
هذا و قد تم الاتصال بالعميل بناء على الشكوى وتم إعادة شرح النقاط بتاريخ 18/4 الساعة الحادية عشر صباحا و لم يقتنع المراجع بالرد ، بل قام بالتهجم اللفظي واتهام طاقم المختبر بالمجرمين و التستر على الخطأ الطبي ، كما و اتهم إدارة المركز بعدم الاستماع الى شكواه و تحويله على المختبر مرة أخرى . |
JHC | Administrative | Complaint | Service Quality | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 23-10-51400 | 4/17/2023 12:00:00 AM | 10/8/2023 3:02:53 PM | 4/17/2023 12:00:00 AM | |||||
5039 | JAAFAR ALI MOHAMED ALSAFI | 720302234 | 37779551 | jaffarsafi123@gmail.com | اغلاق جهاز الارقام للمختبر بمركز جدحفص الصحي ختى حضور موظفي المختبر مع حضور المرضى بعدد كبير لا يساعد على انسيابية تقديم خدمات المختبر ، و يكون ذلك مدعاة للاختلاف بين المرضى في احقية من في الدور ، و كذلك تزاحم الرجال و النساء على جهاز الارقام مع تقديري للجهود المبذولة ان يتم وضع الية لذلك مع خالص تحياتي و تقديري |
لسلام عليكم
ردا على الشكوى المرسلة فقد تم التواصل مع المراجع جعفر الصافي وتبين الاتي :
قدم المراجع شكره الجزيل على ما يقدمه قسم المختبر من خدمات للمراجعين وان ما ارفقه لهو مجرد اقتراح و ليس شكوى على قسم المختبر ، حيث لاحظ تكدس عدد المرضى على جهاز الأرقام ولم يتمكن من الحصول على دوره بسبب تزاحم النساء على الأرقام ، و من قبلنا تم توضيح نظامنا بان يتم فتح ارقام المختبر مع بداية الدوام عند الساعة السابعة صباحا لضمان سير العمل بنظام ، والا فانه يحدث فوضى و سحب للارقام في أوقات اغلاق المختبر و هذا مالا يتناسب مع نظام العمل في المختبر ، هذا و قد تفهم المراجع أسباب عدم فتح جهاز الأرقام في غير أوقات الدوام الخاص بالقسم . و شكرا .
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JHC | Administrative | Complaint | Policy & Procedure | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 23-10-57411 | 3/21/2023 12:00:00 AM | 10/8/2023 3:14:40 PM | 3/21/2023 12:00:00 AM | |||||
5040 | Ebtisam Alkooheji | 34499745 | bsmma.m.k@gmail.com |
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تم التواصل مع المريضة ابتسام وتم ايضاح الصورة بان الطبيب لم يرفض معاينتها وانما حصل بعض التأخير بسبب الضغط في عدد الحالات المسجلة في هذا اليوم، وتم الاعتذار للمريضة عن التأخير مع التأكيد بأنه سيتم العمل على تفادي حصول مثل هذه المواقف مستقبلا وقد ابدت المريضة تفهمها |
SKC | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-54676 | 5/3/2023 12:00:00 AM | 10/9/2023 10:46:45 AM | 5/9/2023 12:00:00 AM | ||||||
5041 | ايمان سند | 870508202 | 39997091 | eman.sanad100@gmail.com | السلام عليكم ورحمة الله وبركاته، انا مراجعة لمركز الشيخ صباح السالم الصحي في نتطقة ام الحصم اتقدم بشكوى وذلك بسبب نقص الموظفين في المركز سواء الاطباء والموظفين في قسم الاستقبال حيث انني ذهبت للمركز من اجل مراجعة وكان في الاستقبال موظف واحد فقط وامامي 30 مراجع واغلبهم من الاجانب فاضطررت للانتظار اكثر من ساعة وعندما جاء رقمي لاحجز الموعد تبين انه لا يوجد سوى طبيبين فقط في المناوبة وان هذه الاعداد الكبيرة التي كانت في الانتظار ستضطر للانتظار اكثر من اجل الدخول الى الطبيب فأتمنى من حضرتكم النظر في الموضوع وذلك بزيادة عدد الموظفين في الاستقبال وزيادة عدد الاطباء المناوبين شاكرة لكم حسن تعاونكم |
تم التواصل مع المريضة بتاريخ 19/08/2023 الساعة 13:40 وتم ايضاح بأنه هناك تواصل دائم مع الادارة فيما يخص فترة انتهاء المواعيد في الفترتين الصباحية والمسائية والعمل على وضع الحلول المناسبة وزيادة عدد الاطباء بما هو مناسب وما هو متاح وقد ابدت المريضة تفهمها |
SKC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-49065 | 2/16/2023 12:00:00 AM | 10/9/2023 10:55:43 AM | 8/19/2023 12:00:00 AM | |||||
5042 | حسام زروق | 66999998 | hawram@gfs.bh | السلام عليكم استلمنا شهادة مرضية من السيد جعفر جميل عبدالحسين يعمل لدينا بمهنة اخصائي تسويق حامل الهوية الوطنية 960805839 والمقدمة مركز الشيخ صباح السالم الصحي الدكتورة نورة احمد عبدالله تاريخ 18/04/2023 في الصباح وبعد توقيت بدأ العمل تم التواصل مع الموظف وتبين انه كان نائما ثم اخبر المدير العام للشركة بأنه لن يحضر للعمل اليوم وبأنه يعاني من آلام في البطن وبالرغم من ان حضور الموظف كان ضروري في هذا اليوم لسير عمل الشركة، لكن لم يحضر، طلبنا من الموظف تقديم شهادة مرضية وتقرير طبي يوصف حالته وعدم قدرته على العمل، ولكن بعد معاينة الشهادة المرضية تبين بأن الموظف قام بزيارة المركز في تمام الساعة 4:15 مساءاً اي بعد انتهاء وقت العمل فبناءاً على ذلك قمنا بالتشكيك بصخة الشهادة، ولاثتاب ذلك طلبنا منه موافاتنا بالتقريرالطبي ولكن افاد بأن المركز رفض اعطائه التقرير وتم التواصل مع المركز من قبلنا للحصول على التقرير ولكن تم الرفض. |
بخصوص الاجازة المرضية فقد تم اعطاء المريض الاجازة وفقا للبرتوكول المتبع من وزارة الصحة والتي يتم فيها اصدار الشهادة المرضية بعد اخذ التاريخ المرضي وعمل الفحص الاكلينيكي والمؤشرات الحيوية واستنادا على المعطيات منح المريض الشهادة المرضية علماً بأن طبيعة بعض الاعراض تكون ممتدة الى يوم أو اكثر كما في جالة المريض جميل وتمنح الاجازة الاجازة بناءاً على التشخيص بغض النظر عن وقت الحضور، اما بالنسبة لطلب تقارير خاصة بالمرضى فقد تم اخبار الشخص الذي قام بطلب تقرير طبي وطلب التقرير بغير علم المريض تكون في حالات معينة وبطلب من الادارة العليا بعد النظر في حاجة التقرير ومن غير الممكن افشاء المعلومات الطبية للمرضى |
SKC | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-78968 | 4/27/2023 12:00:00 AM | 10/9/2023 11:33:46 AM | 4/30/2023 12:00:00 AM | ||||||
5043 | yiting chi | 32223138 | yitingchi@163.com | dear officer i complain to the reception of sh sabah al salem health center yesterday i followed the health guide for travelers bahrain moh and came to the health center after the doctor there evaluated i was fit to yellow fever vaccine the reception there refused me to pay for taking the vaccine only because i do not have cpr |
حضر المراجع مع سائحة لا تمتلك رقم شخصي كونها سائحة فقط في البلاد وتم ابلاغه بأن اللوائح لا تسمح باعطاء اللقاح للزائرين وانما للمواطنين والمقيمين فقط، لذا تم الاعتذار منه وتم ابلاغه بأنه سيتم التواصل الادارة بخصوص ذلك لا سيما بأنه لا يوجد مستشفى خاص يقدم هذا التطعيم
تم اعطاء المراجعة التطعيم في وقت لاحق بناءاً على طلب الادارة |
SKC | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-60450 | 9/14/2023 12:00:00 AM | 10/9/2023 11:55:24 AM | 9/17/2023 12:00:00 AM | ||||||
5044 | zahra hussain | 711202141 | 36426345 | مكان سحب الدم في المختبر مكشوف ولا يوجد به اي خصوصية |
تم التواصل مع المراجعة بخصوص الشكوى وتم اخبارها بأنه تم مناقشة الموضوع مع اداري المركز وتم عمل طلب لوضع حاجز في اسرع وقت |
SKC | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-78427 | 9/28/2023 12:00:00 AM | 10/9/2023 12:00:02 PM | 9/28/2023 12:00:00 AM | ||||||
5045 | Fahad Bukhammas | 831006293 | 39445449 | f.bokhammas@gmail.com | البيانات لم تحدث على المركز الصحي الجديد بعد التحديث في هيئة المعلومات والحكومة الالكترونية الرقم الشخصي لزوجتي 831000449 |
تم الاتصال بالمراجع لحضوره الشخصي لتحديث بياناته بوضع البطاقة السكانية بالقارئ ولكن دون جدوى وتم الاتصال بالهلب دسك وتبين أن صاحبة البطاقة تعمل في وزارة الداخلية ولا يمكننا تحديث البيانات لوزارة الداخلية وعليه يجب مراجعة وزارة الداخلية بخصوص هذا الشأن.
لاحقاً تم اكتشاف السبب وراء عدم القدرة على تحديث البيانات وتم حل المشكلة بحضور مقدم الشكوى |
SKC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-88670 | 5/31/2023 12:00:00 AM | 10/9/2023 4:22:17 PM | 6/1/2023 12:00:00 AM | ||||||
5046 | زهرة عباس حسن يوسف | 870702734 | 39339545 | الطفلة فاطمة حسن 190611510 بحاجة لتطعيم عند الاتصال للموعد تم اخبارهم بعدم القدرة على الحضور في ذات التاريخ وطلبت منهم حجز موعد اخر تم الغاء الموعد وخباري بعدم القدرة على حجز موعد اهر حيث يتطلب ذلك الحضور الشخصي |
تم الاتصال بصاحبة الشكوى وترتيب موعد جديد للطفلة واخبار الام بالالية المتبعة لالغاء الموعد في حال عدم القدرة على الحضور |
SKC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-14819 | 7/18/2023 12:00:00 AM | 10/9/2023 5:16:39 PM | 7/18/2023 12:00:00 AM | |||||||
5047 | naazbanu choudhary | 940551047 | 36842105 | i went for a visit for an antenatel checkup at sabah al salem hc the recetionist mentioned better to go to privte hospital instead to getting checked here and sent me back without letting me meet doctor and asked me to visit the private hospitals for check up and then go to salmaniya for delivery only, kindly advise what shoild i do further and how should i get my wife checked for antenatal checkup and follow up |
تم الاتصال بمقدم الشكوى للاستيضاح واتضح أنه حصل سوء فهم لكلام الموظفة المقصودة، وعليه تم توضيح جميع الاجراءات |
SKC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-69205 | 5/16/2023 12:00:00 AM | 10/9/2023 5:41:27 PM | 5/17/2023 12:00:00 AM | ||||||
5048 | علي حسين العماري | 39683932 | عدم السماحبدخول المستوصف بالشورت الهاف وذلك لوجود النساء |
تم التواصل مع المراجع من قبل المنسق الاول وتم الشرح له عن القوانين في المركز |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-10-92586 | 10/1/2023 12:00:00 AM | 10/10/2023 7:07:50 AM | 10/3/2023 12:00:00 AM | |||||||
5049 | بدرية سلطان | 39450567 | تخصيص غرفة للصلاة للنساء توضيح الخطوط الفاصلة في مواقف السيارات ما هي وظيفة الحارس طوال الوقت في التلفون ويستخدم الشاحن الخاص بالمركز |
تم التواصل مع المراجعه وتم الرد على استفساراتها بخصوص مواقف السيارات والمصلى وسيتم توجيه الحارس واخبار مسؤول الامن بخصوص استخدام الهاتف |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-10-51498 | 9/18/2023 12:00:00 AM | 10/10/2023 7:12:40 AM | 10/3/2023 12:00:00 AM | |||||||
5050 | Mohamed Bubshait | 34596965 | السلام عليكم ورحمة الله وبركاته اود ان اقدم شكوى على دكتور منتسبي مركز يوسف انجنير الصحي لقد تم حجز موعد لي من قبل موظفة الاستقبال الله يجازيها خير في قمة التعامل والرقي وتم حجز موعدي على الساعة ٧:٣٠ المغرب ولقد كنت متواجد في المركز الصحي الساعة ٧:٢٨ في قاعة الإنتظار والى الساعة ٧:٥٠ لم يقم بإستدعاء إسمي لغرفة الدكتور السيد فتح الباب فقمت طرقت باب غرفة الدكتور للإستفسار عن موعدي ولم يتم استدعائي فقمت اتستفسر مع الدكتور فقام بالصراخ علي ولم تكن له اخلاق في خدمة المواطنين في مركز صحي حكومي مقدم الشكوى محمد فؤاد بوبشيت رقم الهوية: ٩٣١٠١٠١٥٢ رقم الهاتف: ٣٤٥٩٦٩٦٥ |
تم التواصل مع المريض من قبل نائب رئيس مجلس الادارة والاستماع له وكذلك تم التحدث مع الطبيب والاستماع اليه بخصوص الحادثة وافاد الطبيب انه حاول حل الموضوع مع المريض عندما دخل لديه للعلاج ولكن المريض فضل تقديم شكوى. وفي النهاية تم اخبار المريض بأنه تم تنويه الطبيب على ذلك وقد كان راضيا عن الحل وعن خدمات المركز الصحي |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-10-15428 | 9/17/2023 12:00:00 AM | 10/10/2023 7:18:54 AM | 9/17/2023 12:00:00 AM | |||||||
5051 | Maryam Alhaddad | 38003866 | ذهبت اليوم إلى مركز انجنير للعلاج، لما توجهت للرسبشن لكي اخذ الشهادة الطبية كان تعامل الموظف جدًا سيء، قال لي بان آتي إلى الامام أولاً ثم لما اتيت فقام بالذهاب لمكان آخر مع انه لن يقوم بشيء سوا إعطائي ورقة، و عندها جاء شخصين آخرين ينتظرون معي و هو ما زال غير مهتم إلى ان اتى شخص آخر و اعطانا الاوراق. هل هذا تعامل صحيح مع المريض؟ مع ان تعامله بهذه الصورة ليس بالمرة الاولى. |
تم الاتصال بالعميل وشرح الية استلام الاجازات حيث بالامكان استلام الاجازلت والنتائج المخبريه من اي موظف في الكونتر في حال لم يكن موظف المراجعين موجودا |
YAE | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-10-53208 | 9/19/2023 12:00:00 AM | 10/10/2023 7:22:44 AM | 9/19/2023 12:00:00 AM | |||||||
5052 | Muneera Ebrahiem | 37797379 | غرفة الملاحظة في مستشفى انجنير في مدينة عيسى يفتقر الى النظافة و الاهتمام هل هذا منظر صحي للمرضى اتمنى من وزارة الصحة مراقبة هذه المرافق حفاظاً على تكاثر البكتيريا و انتقالها بين المرضى وشكراً |
تم التواصل مع المريضة والاستماع الى ملاحظاتها وتم توجيه مسؤول النظافة للاهتمام اكثر بالقسم المعني |
YAE | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-10-40083 | 9/25/2023 12:00:00 AM | 10/10/2023 7:24:48 AM | 9/25/2023 12:00:00 AM | |||||||
5053 | محمد محمد | 37240203 | عندي استفسار حق بنتي 18 سنة وأنا مصري مقيم بالبحرين اعمل معلم بالتربية والتعليم ذهبت حق المركز الصحي بالبنت أحد الموظفين سال اخر عن إذا كان الكشف مجاني ام انتهى للبنت .....رد الآخر أنه يظن أنه انتهى ....ابغي معلومة مؤكدة من فضلك |
تم التواصل مع المراجع والرد على استفساره واخباره ان سن الاعفاء لابناء موظفي الحكومة الى حد 18 سنه |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-10-55702 | 9/26/2023 12:00:00 AM | 10/10/2023 7:27:16 AM | 9/26/2023 12:00:00 AM | ||||||||
5054 | Zahraa Alalawi | 37313636 | الى من يهمه الامر تحية طيبة وبعد ؛ انا الموقعه ادناه اتقدم بخطابي هذا راجية منكم النظر فيه ، حيث اني مريضة مصابه بفقر الدم المنجلي ( السكلر ) صدر قرار من دكاترة السكلر ان لكل مريض سكلر 8 زيارات للمركز الصحي ان يأخذ فيها جرعه المورفين في الشهر ولكن مركز انجنير يرفض وصف المورفين بحجة انني لا امتلك الكارت اليومي لاخذ الجرعة وللعلم كل مرضى السكلر يتم وصف لهم في مراكزهم الصحيه دون اي مشكلة ولا يمتلكون الكارت اليومي ، هذا ليس من العدل ان يتم تطبيق قرار مثل هذا على مركزنا فقط ، ولو تم التعاون معنا في هذا الموضوع لقلة زياراتنا للمستشفى السلمانيه ، هذا ما لزم ولكم مني جزيل الشكر والتقدير الاسم : زهراء السيد أمين سعيد صالح الرقم الشخصي : 970807562 الهاتف : 37313636 التوقيع : |
تم التواصل مع المريضة من قبل رئيس الاطباء واخبارها بإمكان الحصول على ابره المورفين في حالة النوبات الشديده وبأن لا تتعدى 8 مرات في الشهر وبعدها يتم التحويل للعيادة المتعددة التخصصات في السلمانية ويتم اخبار جميع الاطباء بذلك |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-10-33445 | 10/1/2023 12:00:00 AM | 10/10/2023 7:29:47 AM | 10/2/2023 12:00:00 AM | |||||||
5055 | zahraa jameel | 981001327 | 66915456 | zahraaatitoon98@gmail.com | سلام عليكم اليوم السبت ساعه 00:45 زوج اختى تعبان كلش في أحد دكاتره مستهترين بحاله مرضی في عرفه ۲ اسم دكتوره مروة فائق حاولنا نكلمها بحترا م ترد علينا بقبحه و ترفض علاج زوج اختي جنسيه سعوديه وكذا مره تدخل عل توقفونها عن حدها غير لائق قاعده تخرب سمعه المركز الصحي . محمد كانو مدينه حمد دوار ۱۷ اتمنى تكون سلسله ويا المرضى |
تم التواصل مع صاحبة الشكوى وتم مناقشة الموضوع حيث تم الشرح لها عن الية التنصيف في المراكة الصحية . حيث كان المركز مكتظ بالمرضى عند حضورهم والطبيبة كانت مشغولة بمعاينة حالات طارئة ولم ترفض علاج المريض المذكورأبدا بل طلبت منهم الانتظار حتى يحين دورهم و سيتم توجيه الطبيبة لضرورة تفعيل مهارات التواصل الفعال مع المراجعين |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-11790 | 10/8/2023 12:00:00 AM | 10/10/2023 8:10:48 AM | 10/9/2023 12:00:00 AM | |||||
5057 | Zubair saleem | 841308098 | 35157739 | zubairjeddah@yahoo.com | Dear Respected MOH , submitted my baby health card for renewal in Riffa hc bloke 905 kindly advice normally how much time takes for renewal card . thank you . |
تم التواصل مع مع المراجع و اخباره بأن البطاقات غير متوفرة و سيتم اعلامهم عند استلام البطاقات |
SABKAK | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-00178 | 1/5/2023 12:00:00 AM | 10/10/2023 9:52:51 AM | 1/8/2023 12:00:00 AM | ||||||
5058 | حسين محمد | 040918980 | 38380691 | hussainmee27@gmail.com | المريض من ذوي الاحتياجات الخاصة ومسجل عى د مازن المشهداني وتم ينتظر ما يقارب 20 دقيقة وكان الطبيب يدخل المرضى غيره حسب افادة المريض . |
تم التواصل مع اخت المريض وأكدت بأنه لم يكن هناك أي تأخير من قبل الطبيب وأبدت شكرها واعتذاراها . |
AAK | Legal | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-10752 | 10/1/2023 12:00:00 AM | 10/10/2023 9:54:58 AM | 10/2/2023 12:00:00 AM | |||||
5059 | Yaser Mahmood Yusuf | 681102586 | 36636623 | yalkhuzaei@gmail.com | تم زياره مركز جد حفص الصحي م ٢٠٢٣.٩.١٨ولوحظ ان هناك سيارة سيارات واقفه في محل المعوقين المخصص ويبدو ان الامن لا يكترث وغير ملاحظ لهذه الظاهره التي اصبحت تتكرر اكثر من مره خلال زيارتي للمركز على مدى الأسبوع الماضي حيث وجدت في المره الاولى عدد سيارتان تقفان في موقف المعوقين وبالتاريخ المذكور أعلاه كانت سياره واحده حيث تجدون الصور التي تثبت ذلك لمصداقية هذه الشكوى. نقترح إن يتم اعطاء الامن الصلاحيه للاتصال بالمرور للتبليغ الفوري عن السيارات المخالفة بالإضافة لسحب السيارة لكي يتم رفع المخالفات عليها حيث إنهم يتعدون على حق المعاقين في الوقوف في الاماكن المحدده لهم. ارجو ان يتم الاستماع الى هذا الاقتراح وتنفيذه في اقرب فرصه حفظا لحقوق المعاقين |
تم الإتصال بالعميل و فهم تفاصيل الشكوى و قد تبين أن العميل لاحظ بأن مواقف السيارات ذوي الاحتياجات الخاصة كانت لقبل مرضى ليست للفئة المخصصة لذلك و اوصى بأن يتعامل رجال الأمن بجدية أكبر بخصوص هذا الموضوع. تم شكر المراجع على ملاحظاته القيمة، علماً أنه يتم وضع القمع في المواقف المخصصة لذوي الاحتياجات الخاصة بالإضافة إلى وجود علامة للمواقف. الا انه في حالات معينة مثل كبار السن و مرضى الانيميا المنجلية (SCD) يتم معاملتهم معاملة خاصة لوضعهم الصحي. |
JHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 23-10-74514 | 9/18/2023 12:00:00 AM | 10/10/2023 10:02:17 AM | 9/18/2023 12:00:00 AM | ||||||
5060 | Yaser Mahmood Yusuf | 681102586 | 36636623 | yalkhuzaei@gmail.com | تم زياره مركز جد حفص الصحي م ٢٠٢٣.٩.١٨ولوحظ ان هناك سيارة سيارات واقفه في محل المعوقين المخصص ويبدو ان الامن لا يكترث وغير ملاحظ لهذه الظاهره التي اصبحت تتكرر اكثر من مره خلال زيارتي للمركز على مدى الأسبوع الماضي حيث وجدت في المره الاولى عدد سيارتان تقفان في موقف المعوقين وبالتاريخ المذكور أعلاه كانت سياره واحده حيث تجدون الصور التي تثبت ذلك لمصداقية هذه الشكوى. نقترح إن يتم اعطاء الامن الصلاحيه للاتصال بالمرور للتبليغ الفوري عن السيارات المخالفة بالإضافة لسحب السيارة لكي يتم رفع المخالفات عليها حيث إنهم يتعدون على حق المعاقين في الوقوف في الاماكن المحدده لهم. ارجو ان يتم الاستماع الى هذا الاقتراح وتنفيذه في اقرب فرصه حفظا لحقوق المعاقي |
تم النظر و متابعة الموضوع و لم يردنا أي مخالفات بهذا الخصوص، حيث أنه تم تكلف رجال الأمن بالمهمة لعمل اللازم |
JHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 23-10-98876 | 9/25/2023 12:00:00 AM | 10/10/2023 10:25:24 AM | 9/25/2023 12:00:00 AM | ||||||
5061 | Ziad Eljishi | 701244860 | 36842415 | ziad_s@yahoo.com | We wish to file a complaint about what happened to us this morning at Jid Hafs health center. We went in on Sunday October 1, 2023 to see the doctor as per our appointment. The young lady at the reception rudely cancelled my wife’s 930 appointment and scheduled her at 11am. She said only Bahrainis can book online appointments. When i tried to see the head of the health center to complain about this i could not find her in her office from 9am until we left at noon. We would like to inform you of this discrimination we encountered for your action. Also, previously we encountered many similar incidents including a recent request for thyroid test for my wife which was rejected. I am a professor at the University of Bahrain and I serve the country and its generation of students proudly and am unable to get access to proper healthcare services for myself or my family which is provided by my university. |
تم التواصل مع صاحب الشكوى مرتين على التوالي ولم يتم الرد، وسوف نعاود الاتصال يوم غد، وقد قمنا بتوجيه ملاحظة للموظفة بعدم إلغاء أي موعد عن طريق الويب للمرضى الغير بحرينين المسجلين على العيادات العامة (General Clinic)، حيث أنه لا ذنب للمريض إن وجد خلل في نظام التسجيل، وأن تكتفي بتغيير موعده على عيادة (GP Coverage). |
JHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 23-10-87362 | 10/2/2023 12:00:00 AM | 10/10/2023 10:30:09 AM | 10/3/2023 12:00:00 AM | |||||
5062 | Ahmed Othman | 710527616 | 33077987 | othmanah@gmail.com | افيدكم علما بأنه لدى مراجعتي لمركز الشيخ عبدالله بن خالد لاستلام دواء الحديد لابنتي امنه احمد و رقمها الشخصي 100509762 تم اخباري بعدم توفر الدواء و ان موعد توفره غير معروف علما بأن ابنتي تعاني من نقص حاد في الحديد حسب افادة الطبيب المعالج و بناء عليه تقدمت بشكوى سابقة و تم الاتصال بي من قبل قسم الصيدلية في المركز و افادتي بتوفر دوااء بديل وان على التسجيل مرة اخرى لدى الطبيب من اجل صرف العلاج و هذا مالم يتم اخباري به سابقا علما بأن في هذا المركز المواعيد غير متوفرة لمدة ايام و هذا موضوع شكوى ثانية ، كما ان العلاج السابق محدد فيه الجرعات و بالتالي كل بالامكان صرف الدواء البديل دون الحاجة لجعل المريض ينتظر لايام بانتظار الحصول على موعد هذا بالاضافة الى ان لي شخصيا تجارب عديدة في عدم توفر الدوماء و كنت اضطر لشراءه من الصيدليات الخصة فالمشكلة ليست متعلقة بنوع معين من الدواء و ايضا لي شكوى ثالثة بشأن بعض الااطباء في المركز حيث ان الفحص مازال عن بعد امتار من المريض و في حال الابلاغ عن امراض تستدعي فحص الم لا يتم عمل ذلك الا بإلحاح شديد متذرعين بأنه مكلف دون مراعاة لصحة المريض . |
تم التواصل مع المراجع و اخذ افادته حيث تبين انه لم يتمكن من حجز موعد ، و عليه تم اخباره بأنه يمكنه حجز موعد مسبق عن طريق قنوات الحجز |
SABKAK | Administrative | Complaint | Appointments | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-48605 | 2/14/2023 12:00:00 AM | 10/10/2023 11:32:48 AM | 2/15/2023 12:00:00 AM | |||||
5063 | sanad abdulla | 950511358 | 36885258 | sanaduob@gmail.com | في البداية اود ان اشكر جهود فريق تواصل في خدمة المواطنين و عليه اتقدم بشكى حول موضوع بطاقة الاعفاء حيث اني متزوج من يمنية الجنسية و عند ذهابي الى مركز الشيخ عبدالله لاصدار بطاقة الاعفاء يخبرني موظف الاستقبال انه لا يمكن ان اصدر البطاقة في الوقت الحالي و ذلك لان الصحة توقفت عن استقبال طلبات البطاقة للانتقال الى بطاقة صحتي مستقبلا و عند ذهابي الى مستشفى السلمانية تطلب مني بطاقة الاعفاء .. |
تم التواصل مع المراجع و اخباره ان البطاقات غير متوفره في المركز و عند استلامها من المعنين بالوزارة سيتم الاتصال بهم
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SABKAK | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-47849 | 2/16/2023 12:00:00 AM | 10/10/2023 11:40:54 AM | 2/16/2023 12:00:00 AM | |||||
5064 | Mr Abeer | 930312082 | 33625733 | abeerghanem733@gmail.com | انا مواطنة بحرينية صاحبة الرقم الشخصي 930312082 حضرت الى المركز بتاريخ 13/2/2023 لزيارة الطبيب كوني مريضة و اشكو من تعب و عند دخولي المركز و طلبي بأخذ موعد لدى الطبيب قامت موظفة قسم ااستقبال بالرد علي باسلوب مستفز تعالي بكره اليوم ماعندنا مواعيد و الوضع مأساوي و اخبرتها انه من امس تاريخ 12/2 احاول ان احجز موعد ن طريق برنامج صحتي ةلكن لا يوجد مواعيد انا مريضة و يمين لم احصل على موعد ورد الموظفة الوضع مأساوي ماذا يعني ؟ |
تم شرح آلية حجز المواعيد للمريضة و اذا كانت الحالة طارئة يجب عليها الحضور الى المركز |
SABKAK | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-35563 | 2/13/2023 12:00:00 AM | 10/10/2023 11:47:49 AM | 2/13/2023 12:00:00 AM | |||||
5065 | Masood Ahmed | 800613538 | 34088714 | algzali198066@gmail.gom | في مركز الشيخ عبدالله بن خالد بعد دخولي على طبيب الاسنن طلب مني ضرورة التوجه الى السجلات لتسجيل موعد لتنظيف الاسنان لان اللثة متآكلة، فترجهت الى السجلات و هناك ابلغتني الموظفة بعدم وجود مواعيد و ان احضر بعج العيد لستجيل موعد ، و اتسالئل اذا كان بعد العيد عقب 3 شهور تسجيل موعد فمتة يكون الموعد |
تم التواصل مع المريض و اخباره بأن اقرب موعد 4/4/2023 |
SABKAK | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-27853 | 2/12/2023 12:00:00 AM | 10/10/2023 11:57:21 AM | 2/13/2023 12:00:00 AM | |||||
5066 | Amal alameer | 900400862 | 39260608 | hopealamer@hotmail.com | اتقدم بشكوى على مركز الشيخ عبدالله بن خالد الصحي فقد تم الحضور قبل الموعد المحدد 11:15 صباحا حيث تم التوجيه الى قسم الرعاية و الامومة لامنال اجراءات الدخول الى طبيب و تطعيم ، عليه فلم تجد اي موظف متواجد في الكونتر المخصص لادخال المعلومات 10:30 صباحا بل يوجدملاحظة يوجد فترة راحة سوال هذا مسموح بتأخير موعد المرضى مع علم ان في وزارات اخر حين الموظف الى البريك يوجد شخص بديل . |
تم التواصل مع المراجعة و اخذ ملاحظتها بعين الاعتبار من خلال التأكيد على الموظفين التابعين لقسم الرعاية و الامومة بالتناوب لعدم تأخر الخدمة |
SABKAK | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-65044 | 2/26/2023 12:00:00 AM | 10/10/2023 12:12:55 PM | 2/27/2023 12:00:00 AM | ||||||
5067 | faidhi jaberi | 841202516 | 36788865 | fjaberi@hotmail.com | دكتور صراخ عليه و عدم قبول في علاجي اسم دكتور احمد حسنين غرفة رقم 10 |
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SABKAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-26981 | 2/7/2023 12:00:00 AM | 10/10/2023 12:15:43 PM | 2/9/2023 12:00:00 AM | |||||
5068 | Rashada wakeel | 711216584 | 33240114 | alialallali@gmail.com | Requesting authorities an error shows while booking an appointment online for government hospitals |
تم التواصل مع المريض و اخباره برفع المشكلة في برنامج صحتي |
SABKAK | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-93984 | 3/5/2023 12:00:00 AM | 10/10/2023 12:21:37 PM | 3/5/2023 12:00:00 AM | |||||
5069 | Aisha Nawaz | 850609704 | 34558482 | zubairjeddah@yahoo.com | Dear Respected Sir/Madam. For my baby Khadija Zubair CPR no : 201108089 I want to know that health card still available or no ? |
تم التواصل مع العميل و اخباره ان البطاقة لا تزال غير متوفرة و سيتم اشعارهم عند وصول البطاقات |
SABKAK | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-65915 | 3/11/2023 12:00:00 AM | 10/10/2023 12:24:19 PM | 3/12/2023 12:00:00 AM | |||||
5070 | Masood Ahmed | 800613538 | 34088714 | algzali198066@gmail.gom | حضرت الى مركز الشيخ عبدالله بن خالد بتاريخ 7 /3/2023 و اعطيت موظفة الاستقبال بطاقتي و بطاقة ابنتي و اخبرتني بعدم توفر المواعيد لليوم فقلت لها احجزي لنا موعد ليوم الغد للساعة 10:53 صباحا و عند حضوري تفاجأت بعدم وجود موعد لي فقط لابنتي فأخبرت الموظف بحجز موعد فأخبرتني لا يوجد موعد و ارجو معرفة السبب الذي جعل الموظفة توهمني بحجز موعد |
تم التواصل مع المريضة و الاعتذار عن الخطأ الذي حصل و تم التأكيد على موظفين السجلات الصحية بضرورة التأكد من المواعيد قبل مغادرة المريض او المراجع بغية تفادي هذا النوع من المشاكل |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-40252 | 3/8/2023 12:00:00 AM | 10/10/2023 12:33:54 PM | 3/9/2023 12:00:00 AM | |||||
5071 | Mohamed jaber ali | 970203918 | 33095679 | mohamed.howail55@gmail.com | السلام عليكم و رحمة الله و بركاته كيف حالكم طول الله اعماركم و الله يشفي مرضانا و مرضى المسلمين مسامحة طول الله اعماركم عندي دفترين تطعيم بدون بيانات ما يصير يا اخوان كم دفتر تزور بس محطوط عليه ستيكر رقم شخصي و شلته و مسامحه ليش ما تسون لكم برنامج للمواطنين كلكم تحطون فيه معلومات |
تم الاتصال للمريض و لم يتم الرد |
SABKAK | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-85522 | 4/27/2023 12:00:00 AM | 10/10/2023 12:43:47 PM | 4/27/2023 12:00:00 AM | |||||
5072 | mohamed Almujern | 730203492 | 39272141 | في مركز الشيخ عبدالله بن خالد الشكوى عن عدم توافر مقاس ال M الى الان من ثلاثة اسابيع او اكثر و اننا في في حاجة ماسة لها و ذلك من اجل والدتي |
تم التواصل مع صاحب الشكوى و توضيح الية الصر المتبعة حيث ان الكمية المفترض صرفها لكل مريض 80 حبة ، كما و تم التوضيح له بأن الطلبية تم استلامها عصرا في مثل هذا التاريخ الذي قام بمراجعتنا فيه و لذلك لم تتوفر المادة صباحا و قد ابدى المراجع تفهمه للموضوع و اردف بأن الهدف من ملاحظاته هو التوضيح و ليس الشكوى |
SABKAK | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-74692 | 5/9/2023 12:00:00 AM | 10/10/2023 12:51:38 PM | 5/5/2023 12:00:00 AM | ||||||
5073 | bashir Mubarak | 801052360 | 33469854 | bashirataya722@gmail.com | في مركز الشيخ عبدالله بن خالد آل خليفة الصحي مسكرين المواعيد على الرابط و الاتصال على رثم 80007000 و ذهبت للمركز بالامس و عندي حمى و مريض جدا رفضوا يعطوني موعد ذهبت للطوارئ اعطاني ورقة اسجل بيه موعد للدكتور لان حالتي تستحق رفضوا ايضا وكانت الساعة الرابعة عصرا و ينتهي الساعة الثامنة و قالو لي اذهب الى حمد كانو |
تم التواصل مع المراجع المذكور و ابدى تفهمه بسياسة حجز المواعيد و انه جاري العمل على حل هذه المشكلة بالنسبة له و لباقي المرضى و المراجعين و في حال وجود أي استفسار عليه التوجه الى مسئول قسم السجلات الصحية او اداري المركز |
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-78009 | 5/4/2023 12:00:00 AM | 10/10/2023 1:02:46 PM | 5/7/2023 12:00:00 AM | |||||
5074 | Nasser Abdulla | 970211058 | 34148797 | naseralhsidari.97@gmail.com | السلام عليكم نحن نعاني مع نظام حجز المواعيد الالكتروني الجديد و اغلاق المواعيد الاعتيادية منذ الساعة الثالثة مساءا الجمع بينهما اسوء بكثير هذا اليوم الرابع على التوالي الذي احاول فيه حجز موعد من موقع او تطبيق او حتى عن طريق المستشفى و لا استطيع و الاسباب مجهولة في الموقع |
تم التواصل مع المريض و تم الشرح له بطرق الحصول على الموعد في حال لم يحصل على موعد من خلاص التطبيق و لوجود اي استفسار عليه التوجه الى رئيس قسم السجلات او اداري المركز |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-57663 | 5/4/2023 12:00:00 AM | 10/10/2023 1:07:02 PM | 5/7/2023 12:00:00 AM | |||||
5075 | محسن الاحمد | 720122724 | 39819080 | Mohsenmns936@gmail.com | كان لدينا موعد فحص دوري لتجديد اقامة العاملة و اخذنا موعد تاريخ 3/5/2023 لدى الدكتورة هبة الستري الساعة 8:35 صباحا رقم التذكرة 3 و طلب منا الكونتر دفع 7 دينار |
تم التواصل مع العميل و اخبارها بأن تم اخبارها مسبقا عند الدفع ستحصل فقط على استشارة و ليس اجراء اخر |
SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-45603 | 5/7/2023 12:00:00 AM | 10/10/2023 1:10:30 PM | 5/8/2023 12:00:00 AM | |||||
5076 | فيصل الدعسكي | 800604032 | 33885558 | aldaasaki@gmail.com | حضر المراجع في تمام الساعة 5:50 مساءا الى المركز وتم تحويل الى قسم العلاج مباشرة وبعد معاينته تم ابلاغه بأن حالته لا تستدعي العلاج لعدم توفر .مواعيد وعليه التوجه الى مركز سترة بعد الساعة السابعة او الحضور يوم غد. وقد بين لنا بأن المركز فاضي ولا يوجد مراجعين وبأن المركز يغلق الساعة .التاسعة مساء |
تم التواصل مع مقدم الشكوى، وتم التأكيد عليه بأن ساعات العمل بالمركز الصحي من السابعة صباحاً حتى الساعة السابعة مساءً وليس الساعة التاسعة مساءً. وخلال بحث الشكوى مع المريض تم التنويه بأن قنوات حجز المواعيد بالمراكز الرعاية الأولية عديدة ولذلك فأن حضور المرضى حسب الموعد وليس الجلوس والانتظار في المركز. علماً بأن آلية العمل المتبعة بالمراكز الصحية بعد انتهاء المواعيد هو تشخيص وتقييم الحالة قبل إرسال المريض الى مراكز 24 ساعة . .وفي الاخير تقدم المريض بالشكر على الاتصال وأخذ الشكوى بعين الاعتبار |
AAK | Proffesional | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-61284 | 9/20/2023 12:00:00 AM | 10/10/2023 1:15:44 PM | 9/20/2023 12:00:00 AM | |||||
5077 | ahmed abdulohab | 33222397 | alturki.bh@gmail.com | العامل المنزلي مؤمن عليه صحيا و مدفوعه جميع رسومه و لكن عند زيارته المركز الصحي بطلب منه الدفع لماذا ؟ او يطلب منه الذهاب لمراكز خاصة علما انه هناك عمالة منزلة اخرى لنفس الكفيل الشيخ عبدالله آل خليفة و لا يتم ايقاف معاملتهم في الاستقبال في المراكز الصحية الحكومية الرجاء تحديث بيانات العامل في النظام . |
تم التواصل مع العميل المذكور حيث يتطلب عليه مراجعة المركز ببيانات العمالة المنزلية للتأكد من وجود التأمين الصحي من خلال Lmra حيث تم التأكد من انه عامل منزلي من خلال المحادثة الهاتفية اذ تبين لا يوجد تأمين صحي له ، و عليه مراجعة و تحديث بيانات العمالة مع هيئة سوق العمل |
SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-71227 | 6/11/2023 12:00:00 AM | 10/10/2023 1:19:03 PM | 6/15/2023 12:00:00 AM | ||||||
5078 | mohamed al omari | 39330049 | mohamed.alomari97@gmail.com | أرجو توجيه المراجعين وخصوصاً الأسيويين للأحتشام ولبس الملابس اللائقة في كل مقار وزارة الصحة |
تم التواصل مع العميل وسيتم أخذ ملاحظلاتكم بعين الإعتبار وسيتم رفعها للإدارة للنظر فيها |
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-10-21353 | 10/10/2023 12:00:00 AM | 10/10/2023 1:30:53 PM | 10/10/2023 12:00:00 AM | |||||||
5079 | none | الرجاء زيادة عدد الموظفين في قسم الصيدلية |
تم التواصل مع المريض وقد ابدى استياءه من تعطيل المريض حيث كانت موظفة واحدة فقط في الاستقبال مما ادى ذلفك الى تعطيل و تاخير المرضى حيث سبق و ان تم رفع الموضوع لادارة الصيدلية |
SABKAK | Administrative | Complaint | Workforce Shortage | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 23-10-96041 | 10/3/2023 12:00:00 AM | 10/11/2023 10:16:59 AM | 7/4/2023 12:00:00 AM | ||||||||
5080 | حنان احمد محمود | 36212346 | اشكرك يا ابنتي العزيزة د.هلا الصفار جزاك الله خيرا و كل الشكر الى الممرضى بندو و الجليلة ابنتي سبيكة الذوادي |
تم التواصل مع المراجعة حيث ابدت حسن التعامل معها و اثنت على خلق الموظفات |
SABKAK | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 23-10-94111 | 6/20/2023 12:00:00 AM | 10/10/2023 1:35:06 PM | 6/20/2023 12:00:00 AM | ||||||||
5081 | لا يوجد | الاعداد محدودة جدا في قسم الاسنان و بالتالي الكثير لا يحصل على الخدمة المطلوبة |
لم يتم التواصل مع المريض بسبب عدم وجود بيانات و عليه فأن عدد مواعيد الاسنان محدودة و لتم زيادتها |
SABKAK | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 23-10-06957 | 7/17/2023 12:00:00 AM | 10/10/2023 1:38:45 PM | 7/18/2023 12:00:00 AM | ||||||||
5082 | aseel ali | 830709460 | 33311879 | السلام عليكم لم يتم ابلاغنا بالموعد من قبل واليوم كان هناك موعد تلقيح للطفل في مركز ام الحصم وتم الاتصال من قبل المركز ولم نتمكن بسبب العمل وعن د محاولة الاتصال بالمركز اكثر من مره لم يتم الرد ارجو عمل موعد وبلاغنا |
تم الاتصال وتبيان انه تم حجز الموعد في مركز حالة بوماهرقبل فترة تتعدى الشهرين من تاريخه، كما يتم الاتصال من قبل المركز قبل الموعد للتذكير، كما تم تجديد موعد الطفل بما يتناسب مع الأهل |
SKC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-32375 | 5/21/2023 12:00:00 AM | 10/10/2023 2:26:13 PM | 5/23/2023 12:00:00 AM | |||||||
5083 | mohammed khalid | 860203514 | 39388383 | بخصوص اختر طبيبك تم ادراج اسمي عشوائي ولا اعلم بحصوص التسجيل تم ادراجي مع طبيبه حيث انني اتعالج مع د حسين من سنين، ارجو تحويلي الى د حسين التاجر أنا وابنتي |
تم التواصل مع مقدم الشكوى وابلاغه بجميع الاجراءات التي تم اتخاذها لابلاغ المرضى بضرورة التسجيل حيث قمنا بنشر الاعلانات في المركز كما قمنا بالتعاون مع نشطاء التواصل الاجتماعي للاعلان، كما تم ابلاغه بملئ استمارة التحويل لرفعها للجهات المعنية |
SKC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-06741 | 5/17/2023 12:00:00 AM | 10/10/2023 2:30:52 PM | 5/23/2023 12:00:00 AM | |||||||
5084 | نيله الرميحي | 630077371 | 39099147 | مركز الشيخ صباح السالم غير متاح في الاجازات وفي ايام الدوام لا نستطيع الحصول على موعد في الصباح وعندما تحدث حالة طارئة لا يستقبلوننا وانا اعاني من أمراض مزمنة |
تم الرد بثلاث محاور 1- بالنسبة لايام الاجازات يوم المركز مغلق وتم تنبيهها بأنه يمكنها التوجه لمركز ستره الصحي كونه يعمل 24 ساعة ويستقبل حالات الطوارئ 2- بخصوص المواعيد تم ابلاغها بآليات حجز المواعيد المتوفرة اما عن طريق مركز الاتصالات او موقع الوزارة، ولكن مواعيد الحضور الشخصي غالباً ما تكون بعيدة بسبب كثرة الطلب على المواعيد وعليه يفضل الحجز المسبق للمواعيد تفاديا لانتهاء المواعيد 3- المواعيد الطارئة لا تقيم في قسم السجلات بل نرسلها الى قسم التمريض لتقييمها وقد تم الاتصال للشاكية من قبل قسم التمريض وتم شرح اليه التصنيف المتبعة في المراكز الصحية |
SKC | Administrative | Complaint | Service Quality | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-23063 | 6/22/2023 12:00:00 AM | 10/10/2023 2:50:12 PM | 6/23/2023 12:00:00 AM | ||||||
5085 | منى العلوي | 39861944 | lamonaalalawi@hotmail.com | الموظفة في الاستقبال مكتبها لوحدها وليست في الصف الامامي سألت قالوا لي اسمها رمله الوردي وضعت علامة مغلق على الكاونتر الخاص بها وانا فقط عندي سؤال كي اعرف هل اقف في الطابور ام لا اذ اني عملت موعد في الموقع فهل اذهب لغرفة الطبيب مباشرة؟ الحوار قلت لها صباح الخير لم كررت التجية 3 مرات لعلها تسمع فلم ترد قلت ربما هي من ذوي الاحياجات الخاصة البكم فجربت وقلت لها لو سمحت بصوت ارفع اخيرا نظرت لي واشارت للخلف وهي تقول هناك باحتقار ولا تعرف ماذا اريد قلت لها فقط عندي سؤال عملت قل اقف في الطا..... ردت بطريقة سيئة روحي هناك اسألي ما عندي سستم |
تم التواصل مع مقدمة الشكوى للاستيضاح واكدت ان الشكوى ليست شخصية ولا تريد الاذى للموظفة وأنها تريد فقط التنبيه حرصا على سمعة المركز والوزارة، وعليه تم الاعتذار منها على ما حصل ووعدت بالقيام باللازم، كما تم الحديث مع الموظفة وطلب منها ضبط النفس |
SKC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11985 | 11985 | 23-10-92696 | 6/20/2023 12:00:00 AM | 10/10/2023 3:07:45 PM | 6/20/2023 12:00:00 AM | ||||||
5086 | Sajjad Alhayki | 910306940 | 36968778 | s.sajjad.s@hotmail.com | إلى وزارة الصحة تتعمد الدكتورة مروة علي بمركز البلاد القديم تأخير علاج مرضى السكلر و تتجاهل وجودهم دائماً و عدم مناداتهم للعلاج!! و كأنهم في نظرها ليسوا مرضى!! و قد تكررت هذه المشكلة لأكثر من 3 مرات مع عدة مرضى، و تم إخبارها من قبل المرضى سابقاً بأن سنرفع شكاوى للوزارة و لكنها لا تكترث لأنها تعلم تعلم بأن لا أحد سيحاسبها و هي تتعمد القيام بذلك لتطفيش المرضى‘ ثانياً: تعمد وصولها يوميا في الصباح عند السابعة و النصف، و احيانا الثامنة إلا ربع، و أحيانا يصل تأخيرها لحد ساعة كاملة تقريباً، و لا من رقيب أو حسيب عليها و بالتالي نحن نتعرض لتأخير و تطفيش يومي متعمد من قبل هذه الطبيبة، فهل يبدأ دوامها عند السابعة و النصف إلى الساعة الثامنة صباحاً، و لماذا لا يتم محاسبتها على التأخير؟ ثالثا تقوم باستفزاز المرضى و تخرج للجلوس في التسجيل و التنقل بين الممرات و تترك غرفتها رغم وجود المرضى في الانتظار لوقت طويل نطلب من الصحة محاسبة الطبيبة و أخذ اللازم لإيقاف مثل هذه التصرفات الغير مسئولة و بالخصوص مع مرضى السكلر و نرجوا أن يكون التواصل فقط من خلال الوزارة بخصوص هذه المشكلة لا المركز الصحي و شكراً. |
السلام عليكم تم الاتصال بالمريض و لكن لم يجب على الهاتف. اما بالنسبة للطبيبة المعنية فإنها تقدم واجبها المهني لعلاج جميع المرضى و لا يستثنى من ذلك مرضى فقر الدم المنجلي، هذا ما لزم للتوضيح. د. أفراح سعيد رئيس مجلس إدارة مركز البلاد القديم الصحي |
BQC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-10-55397 | 10/2/2023 12:00:00 AM | 10/10/2023 3:55:42 PM | 10/2/2023 12:00:00 AM | |||||
5087 | suad al halwachi | 38820895 | bathrooms is do dirty - you need a bathroom dedicated person |
already there is a cleaners covring all shifts and the HC is serving a huge catchment of patients around 75000 . adviced the cleaners to take regular rounds to check the cleanness of toilets during all shifts |
SJC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-10-32120 | 10/10/2023 12:00:00 AM | 10/11/2023 7:22:54 AM | 10/11/2023 12:00:00 AM | |||||||
5088 | زيد شريف | 950201090 | 32278784 | Zaidsharif19@gmail.com | السلام عليكم ورحمة الله وبركاته إلى من يهمه الأمر الشكوى على التنظيم في مركز محمد جاسم كانو الصحي بمدينة حمد دوار 17 وانا في انتظار دوري حسب الارقام لاحظت بأن الموظفين لم يعطو أهمية للأرقام بل من يريد ان يحجز موعد يقف في الصف وعندما ذهبت إلى الموظفة أعطت الشخص الذي في الأمام موعد قريب جداً وعندما حان دوري سألت زميلها هل تريد المواعيد القريبة ام أعطي هذا الشخص الذي هو أنا وقال لها لا أريد المواعيد ولا يوجد إلا شخص واحد أمامه لحجز المواعيد لا اعلم لمن يريد هذي المواعيد وهذي ليست أول مره أتعامل بهذي الأسلوب بمركز محمد جاسم كأنو الصحي اليوم الثلاثاء تاريخ 10/10/2023 الوقت 1:38 الموعد الذي أعطتني إياه الموظفة 3:45 وشكراً لكم . |
تم التواصل مع العميل والاستماع لشكواه وقد قمنا بتوضيح الآلية المتبعة لتسجيل المراجعين بحسب أرقام الانتظار ولكن كثير من المراجعين لا يبدون تعاونهم بالانتظار على المقاعد المخصصة للانتظار مما يجعل عملية التنظيم أكثر تعقيد، أما بخصوص الموعدين المتوفرين فقد كان من نصيب المراجع المجاور له بحيث كان يسجل لأبنائه الثلاثة وقد تم توضيح الإشكال له وكان متفهما لذلك وقد أثنى على الجهد الذي يقوم به فريق التسجيل متحملين الضغط الكبير وانفعال المراجعين بسبب عدم حصولهم على مواعيد قريبة. مبينين له بذل قصارى جهدنا في تقديم أفضل مستوى وجودة للخدمات |
MJK | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-87548 | 10/10/2023 12:00:00 AM | 10/11/2023 10:34:00 AM | 10/11/2023 12:00:00 AM | |||||
5089 | NOOR ALMOLANI | 991202600 | 66975222 | حاولت التواصل مع مركز مدينة خليفة على الرقم 17892222 ولكن لا يوجد رد لمدة يومين ، احتاج اتواصل مع اداري المركز الصحي. |
ردا على طلب المتصلة تم التواصل هاتفيا مع المراجعة وتبين انها في انتظار مكالمة لوظيفة وهذا من غير اختصاص اداري المركز علماً بان اداري المركز الصحي في اجازة سنوية هذه الفترة وهذا سبب عدم الرد على الهاتف الخاص بمكتب الاداري وتم توجيه المراجعة لمراجعة الجهة المسئولة عن التوظيف وقدمت الشكر لسرعة الرد عليها. |
MKHHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-10-19844 | 10/4/2023 12:00:00 AM | 10/11/2023 8:19:32 AM | 10/4/2023 12:00:00 AM | |||||||
5090 | NOOR ABDULMALEK | 911206477 | 38388382 | انا المواطنة نور نبيل عبدالملك قمت بزيارة مركز مدينة خليفة لصحي السابعة مساء لاحتياجي للعلاج علما بان لدي التهاب في اصبعي وعندما ذهب للتمريض والمعاينة كانو الموظفين في القسم مجتمعين وياكلون وجباتهم وتاركين عملهم والمرضى وليست ان المريضة الوحيدة واخبرتهم بانني اتالم لا ساتطيع الانتظار هل هذ المركز هو مركز صحي للمعلاجة ام مجلس للضحك والمناقشات غير انه ذاك الاسلوب في التعامل معي جدا سيئ الرجاء النظر في موضوعي. |
تعقيبا على االشكوى المقدمة فقد تم التواصل مع المراجعة حيث ابدت استيائها من تعامل ممرضات قسم المعالجة حيث قمنا بتهدئة المراجعة والسوال عن صحتها اولا ثم التخفيف من حدة كلامها عن طريق المواساة وان جل ما ترجوه هو تقديم الخدمات على اكمل وجه كما تم شرح اليه التصنيف للمرضى هذا الى جانت الاخذ بعين الاعتبار التعامل اللائق مع المرضى وتم شرح التصنيف لها على انها صنفت كحالة غير طارئة وان حالتها مستقرة والعمليات الحيوية كانت في المعدل الطبيعي. كذلك تم التواصل مع الممرضات المعنيات بالشكوى وضرورة التقدقيق في علميات التصنيف لتفادي مثل هذه الامور كما حثهم على التعامل مع المراجعين والمرضى بلطف وامتصاص غضبهم قد ر المستطاع . |
MKHHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-10-78013 | 9/19/2023 12:00:00 AM | 10/11/2023 8:32:04 AM | 9/20/2023 12:00:00 AM | ||||||
5091 | MOHAMMED AHMED | 871209950 | 37700717 | ولدي اصابته في رجله جرح ودكتورة دلال الهاشل قالت الجرح بسيط ويتحتاج للخياطة ثلاث غرز وتم تحويلى للطوارئ لماذا لم تقوم الدكتورة بالخياطة . ارجو توفير اطباء جراجين في المركز الصحي |
تم محاولة الاتصال بمقدم الشكوى ولكن للاسف لم يجب على الهاتف حيث تحرص ادارة المركز ان يكون هناك طبيب مناوب مؤهل للتعامل مع حالات الطوارئ والجروح التى تستدعي الخياطة وتبين ان الدكتورة دلال قامت باستشارة زميلها الطبيب المناوب الذي عادة ما يجري عمليات الخياطة البسيطة واتفقوا على قرار تحويل المريض الى الطوارئ حفاظا على سلامته ومنعا للمضاعفات والتزاماً بالارشادات الصادرة من الادارة بان بتم تحويل حلات الجروج في اصابع اليد او القدمين للطوارئ حيث يجب التاكد من عدم وجود اصابة في العصب او الاوتار. |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-10-14617 | 10/5/2023 12:00:00 AM | 10/11/2023 9:03:53 AM | 10/8/2023 12:00:00 AM | ||||||
5092 | OSAMA EBRAHIM | 920907830 | 34041141 | اليوم لدي موعد في مركز مدينة خليفة وموعدي الساعة 8 على الدكتورة جهينة ابراهيم عبدالله بوهندي والى الان لم تات الدكتورة والان الساعة 8:55 وعندما ذهبت لموظفة الاستعلامات لكي اسالها عن الموعد قالت انتظر سوف تاتي الدكتورة فهي هكذا عادتا تتاخر الطلب من سيادتكم متابعة حصور الدكتورة حيث يتبين انها دائمة التاخير . والهدف من اخذ الموعد هو للتنظيم وعدم التاخر وغيره |
تم التواصل مع العميل للاستفسار عن تفاصيل الشكوى والاعتذار عن التاخير نيابة عن الطبيبة المعنية حيث انها كانت قد ابلغت عن ظرف شخصي اضطرها للتاخير ولم نقم بتحويل المراجعين ظنا منا بان التاخير لن يزيد عن 15 دقيقة وانه كان بالامكان ان نحوله لعيادة اخرى في حالة طلبه من موظفة الاستقبال او الطبيب المسئول. |
MKHHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-10-23790 | 9/18/2023 12:00:00 AM | 10/11/2023 9:10:24 AM | 9/18/2023 12:00:00 AM | ||||||
5093 | jameela alsubaie | 930402448 | 34688200 | jojo.search93@yahoo | السلام عليكم بغيت احجز موعد في مستشفى الشرقي ( الحنينية ) بالتلفون يقولون حجزي اونلاين يطلع مافي مواعيد خلال ايام القادمة فهالحالة المريض شيسوي انا اعاني من اكزيما و عطوني كريم مستشفى حمد كانو بكوارة لما رحلتهم نص ليل قبل كم اسبوع و احين زادت حرقة و كبر حجمه صاير في ويهي و ررقبتي و كل ماييت بحجز اونلاين نفس شي المريض شيسوي فالهحالة . |
تم التواصل مع المراجعة و تم التوضيح لها الحجز عن طريق القنوات المتوفرة سواء الكول سنتر او تطبيق صحتي او الحضور الشخصي للمركز للتصنيف في حالة الطوارئ او اخذ موعد مسبق من خلال قسم السجلات |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-05561 | 8/2/2023 12:00:00 AM | 10/11/2023 10:24:51 AM | 8/3/2023 12:00:00 AM | |||||
5094 | Zubair saleem | 841308098 | 35157739 | zubairjeddah@yahoo.com | Dear Sir/Madam . for my baby girl Khadija Zubair CPR 201108089 someone called us for health card when I go there they cant found her card |
تم التواصل مع العميل و حل سوء فهم حيث كانت البطاقة اعفاء و ليس بطاقة صحتي |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-04446 | 8/22/2023 12:00:00 AM | 10/11/2023 10:59:51 AM | 8/23/2023 12:00:00 AM | |||||
5095 | tareq bubsahit | 610202375 | 39930025 | tareq.bubsahit@gmail.com | For good few months now I cannot make app online for sh. Abdulla bin khalid hc ( Riffa ) Can I ask why do h have go and stand in line to get an app to see a doctor |
تم التواصل مع العميل و التوضيح له الحجز عن طريق القنوات المتوفرة سواء الكول سنتر او تطبيق صحتي او الحضور الشخصي للمركز للتصنيف في حالة الطوارئ او اخذ موعد مسبق من خلال قسم السجلات |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-35254 | 8/28/2023 12:00:00 AM | 10/11/2023 10:58:42 AM | 8/29/2023 12:00:00 AM | |||||
5096 | deena almoatza | 651003067 | 339617101 | aloataz333@hotmail.com | السلام عليكم انا في مجمع 929 صار لي ثلاث اشهر اروح المركز على طول مافي موعد وش الحل وياهم تعبت مافي فايدة ،، يقولون لي اتصلي الصبح اتصل مافي موعد .. اتصل الظهر مافي موعد في كل الاوقات اتصل مافي موعد لو يصير يتحول ملف العائلة الى مركز احمد كانو النويدرات . |
تم التواصل مع المراجعة و توضيح لها الية حجز المواعيد بوجود ثلاث قنوات للحجز اما عن طريق مركز الاتصال او برنامج صحتي او الحضور الشخصي لمعاينة الحالة و في حالة عدم الحصول على موعد لنفس اليوم يمكنها حجز موعد مسبق و الحصول على الخدمات الصحية و العلاجية |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-49800 | 9/28/2023 12:00:00 AM | 10/11/2023 11:06:06 AM | 9/28/2023 12:00:00 AM | |||||
5097 | mohamed alhajri | 830611860 | 33999740 | mohajri787@gmail.com | مركز الشيخ عبدالله بن خالد آل خليفة الاستقبال غير متعاون بل و يقولون قدم شكوى في تواصل و المديرة غير موجودة و محد خدمني |
تم التواصل مع العميل و تم مناقشة بعض الاقتراحات و الاسباب لعدم التمكن من الحصول على موعد الطبيب من خلال مركز الاتصال حيث ذكر انه و لعدة مرات قيامه بالاتصال عبر مركز الاتصال للمواعيد دون فائدة . حيث انه يقترح بزيادة عدد الاطباء و تحويل المركز الى نظام 24 ساعة للتمكن من الحصول على موعد و العلاج . و عمل كنترول على المواعيد المحجوزة الغير محتاجين لفرصة زيارة الطبيب للمرضى المحتاجين فعلا |
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-21284 | 9/12/2023 12:00:00 AM | 10/11/2023 11:14:34 AM | 9/12/2023 12:00:00 AM | |||||
5098 | ليلى زهير | 680736182 | 36075756 | تتقدم صاحبة الشكوى حول عدم قبول إحدى المريضات للعلاج في المركز الصحي، حيث أن هناك صاحب شركة ومسجل في هيئة تنظيم سوق العمل ولديه زوجة ذهبت لمركز عبدالله بن خالد الصحي لكي تتلقى التطعيمات وتم اخبارها بأنها غير مسجلة علماً أنها مسجلة على اسم زوجها صاحب الشركة فتتساءل لمعرفة سبب ذلك؟ إضافة إلى أنها تقول إن كان هذا الأمر غير متوفر ولا يصح فما هي الطريقة لأخذ هذه التطعيمات؟
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تم الاتصال بصاحب الاستفسار والرد عليه وتوضيح الالية المتبعة لاعفاء الفئة التي تعمل في القطاع الخاص وعوائلهم في مراكز الرعاية الصحية الاولية ففي حال عدم استحقاقهم للتأمين الصحي يتم توجيههم الى المستشفيات الخاصة. |
SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10865 | 10865 | 23-10-32970 | 10/11/2023 12:00:00 AM | 10/11/2023 11:17:19 AM | 10/11/2023 12:00:00 AM | ||||||
5099 | محمد الهاجري | 830611860 | 33999740 | mohajri787@gmail.com | عطوني موعد بعد عشر شهور |
تم الاتصال ولم يرد مرتين و اتضح ان الموعد على عيادة التغذية و ان التنسيق يأتي من مركز الشيخ عبالله و المواعيد جهة مركز حمد كانو . |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Low | Irrelevant Request | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-82804 | 10/5/2023 12:00:00 AM | 10/11/2023 11:33:05 AM | 10/8/2023 12:00:00 AM | |||||
5100 | سعود الغانم | 740707736 | 34437755 | soudbahrain2020@gmail.com | السلام عليكم ورحمة الله و بركاته ذهب اليوم الخميس تاريخ 5/10/2023 الى مركز الشيخ عبدالله وصلت الى الكونتر كانت هناك موظفة اسمها شيخة تحدثت معها بأنه لدي موعد لدى الطبيب فطلبت مني ان اخذ رقم فأخبرتها بأن جهاز الارقام لا يعمل و اثناء حديثي معها تجاهلتني و ذهبت تتحدث مع شخص اخر |
تم التواصل مع المريض واخذ افادته حيث تبين ان الموظفة اخذت مريض اخر في اعتقادها بأنها انتهت معه ،، قد نفت تجاهلها مع المريض عند التحقيق معها |
SABKAK | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 23-10-03996 | 10/6/2023 12:00:00 AM | 10/11/2023 11:35:49 AM | 10/8/2023 12:00:00 AM | |||||
5101 | RANA ABDURAHAN | 801210232 | 39031616 | مركز الاتصال 80007000 لا يوجد من يستقبل المكالمات واعطاني رسالة الموظفون مشغولون هل يعقل من الصبح الى الظهر لا نستطيع اخذ موعد لنا ولا لعيالنا في المراكز الصحية وهل موضوع يتكرر دائما واذا ذهبنا للمركز يطلبون حجز موعد مسبق او الانتظار لساعات |
تم التواصل مع المراجعو وتبين ان الشكوى على مركز الاتصال وليس المركز الصحي وتم تقديم اقتراح بحجز الموعد من خلال تطبيق صحتي او الموقع الالكتروني واثنت المراجعة على التواصل الفعال معها ابلغت بان ابنها سوف يحجز الموعد حضوريا وقت ما تسنى له ذلك. |
MKHHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-10-79593 | 10/8/2023 12:00:00 AM | 10/11/2023 12:45:06 PM | 10/8/2023 12:00:00 AM | ||||||
5102 | AYSHA ALSHAMSI | 820701084 | 33088559 | نعذر علينا اخذ موعد طبي لمركز مدينة خليفة التابع لان وذلك بسبب عدم تحديث العنوان مع العلم باننا قمنا بتغير العنوان في الجهاز المركز للمعلومات. |
تم التواصل مع صاحبة الطلب وتم حل مشكلتها لعدم قدرتها على حجز موعد صحي في تطبيق صحتي بعد تحديث عنوانها حيث تواصلت مع المركز وتم تحديث العنوان في برنامج الاي صحة وتم شكرنا لواصلنا السريع معها. |
MKHHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-10-36543 | 10/9/2023 12:00:00 AM | 10/11/2023 12:52:35 PM | 10/9/2023 12:00:00 AM | |||||||
5103 | Anagha Rajan | 00113476 | 37359393 | had changed my contacnt no. in the ministry of health portal but unfortunately the immuniztion text of my child is received to my parents no. |
تم الاتصال بالمراجعة وطلبت فقط اضافة تلفونها وتلفون زوجها الى ملف ابنتها كي تصلهم الاشعارات بدل من والديها |
SKC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-99361 | 2/6/2023 12:00:00 AM | 10/11/2023 1:06:48 PM | 2/6/2023 12:00:00 AM | |||||||
5104 | مروة عباس | 011104660 | 36811681 | marwaabulla011@gmail.com | حضرت المريضة الى المركز يوم الخميس في الساعة عشر صباحاً الى غرفة رقم (1) وكانت تعاني من صداع، دوخة، ترجيع، وآلام في البطن، وأخبرت الطبيب بأنها بحاجة الى عذر طبي لعدم قدرتها على الذهاب الى العمل وأخبرها بأسلوب غير لائق (أحنا مو برادة) ووقام بطردها من الغرفة ولم يقم بعلاجها وقال لها إذهبي إلى طبيب اخر لعلاجك. |
تم التواصل مع مقدمة الشكوى وأخذ التفاصيل وعليه تم الإجتماع مع الدكتور مازن بحضورالدكتورة فاطمة العلوي والسيدة دلال القرقور وأفاد الدكتور بأن المريضة في البداية أخبرته بأنها تعاني من الدوار،ومن ثم آلم في المعدة ،وبعدها غيرت إلى إسهال ،فطلب منها الطبيب تحديد مكان الآلم فاشتدت غضبا وتلفظت على الطبيب ومباشرة أعتذر والدها المرافق لها وعليه طلب الدكتور التحويل الى طبيبة لمعاينتها وفحصها.تم التواصل مع والد المريضة وأكد بأن الموضوع أخذ أكبر من حجمه وتقدم بالإعتذار مرة ثانية. |
AAK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-89780 | 8/31/2023 12:00:00 AM | 10/11/2023 1:09:16 PM | 9/3/2023 12:00:00 AM | |||||
5105 | fatima aldoseri | 940600463 | 66974749 | الرجاء حل مشكلتي في تطبيق صحتي حيث انه قد تم تغيير عنواني ومركزي الصحي ولكن في تطبيق صحتي لا زال المركز الصحي القديم |
تم التواصل مع مقدم الطلب وابلاغها بان جميع البيانات في برنامج الاي صحه محدثة وفي وقت لاحق تم التواصل معها مجددا والغاء الربط في برنامج اختر طبيبك بعد التواصل مع المركز السابق وعليه تم حل المشكلة |
SKC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-86749 | 2/13/2023 12:00:00 AM | 10/11/2023 1:13:19 PM | 2/14/2023 12:00:00 AM | |||||||
5106 | علي حبيل | 760507686 | 33222095 | طلب حل موضوع اصدار بطاقة تحويل الى مركز الصباح الصحي بالاشارة الى الموضوع اعلاه فاني اطلب تجديد بطاقة تحويل لمركز الصباح الصحي |
تم التواصل مع مقدم الطلب وابلاغه بأن الطلبات لتجديد البطاقات مجمدة مؤقتاً وأن جميع الطلبات التي استلمت تم رفعها للوزارة، وقد تم تسجيل المريض في برنامج اختر طبيبك الخاص بالمركز واصدار بطاقة صحتي له وابلاغه بأنه يمكنه المتابعة في المركز في أي وقت تم اصدار البطاقة لاحقاً بعد تمرير الطلبات من الوزارة |
SKC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-05143 | 4/10/2023 12:00:00 AM | 10/11/2023 1:22:49 PM | 4/11/2023 12:00:00 AM | |||||||
5107 | sharifa sayed matooq | 840702051 | 35012177 | انا مريضة سكري ونعاني من نقص التحاليل صار شهر اتابع ويه المختبر وما في مما يكلفنا عبء مادي كبير |
تم التواصل مع المراجعة بخصوص الشكوى واشارت ان الشكوى ليس على قسم المختبر بالمركز بالاخص لعدم توفير المواد اللازمة للتحاليل وخصوصا بان الشيخ صباح السالم وانما على الوزارة باستمرار وسعرها في المختبرات الخاصة مرتفع، هذه التحاليل مرضى الامراض المزمنة وقد تم اخبارها بأنه سيتم رفع الموضوع للمعنيين للنظر في الشكوى |
SKC | Administrative | Complaint | Service Quality | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-32484 | 2/28/2023 12:00:00 AM | 10/11/2023 1:34:39 PM | 3/1/2023 12:00:00 AM | ||||||
5108 | hawra alhawaj | 990806316 | 34047182 | اريد حجز موعد فحص ما بعد الولادة حاولت الاتصال بالمركز عدة مرات ولا يوجد رد |
تم التواصل مع المريضة وترتيب الموعد |
SKC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-62442 | 3/23/2023 12:00:00 AM | 10/11/2023 1:36:56 PM | 3/24/2023 12:00:00 AM | |||||||
5109 | زهرة سند | 971105430 | 36565678 | zahra.sanad97@gmail.com | قامت بالاتصال على أرقام مركز أحمد على كانو اكثر من مرة لكن دون فائدة ولم يتم الإجابة على الهاتف طوال الفترة الصباحية والمسائية. |
تم التواصل مع السيدة زهرة سند، وأفادت بأنها حاولت الإتصال مرارا بقسم الرعاية والسجلات ولكن لا يوجد رد بهدف تغيير موعد متابعتها بعيادة الحوامل. وعليه تم تغيير الموعد بناء على طلبها وتقدمت بالشكر لنا. |
AAK | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-33466 | 8/22/2023 12:00:00 AM | 10/11/2023 1:39:20 PM | 8/22/2023 12:00:00 AM | |||||
5110 | Adel Alkhan | 700703691 | 97339606076 | adel.alkhan@outlook.com | I received my new house made her cpr 881181056 I need to know thehealth Centre for medical check up please |
تم التواصل مع المريض وتبين انه يريد عمل فحص الخدم للخدامة وقمت بشرح له الآلية الجديدة لفحص الخدم |
NDC | Administrative | Enquiry | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-01799 | 2/28/2023 12:00:00 AM | 10/12/2023 9:44:47 AM | 3/1/2023 12:00:00 AM | ||||||
5111 | Maimoona ALhamed | 980109264 | 39927387 | السلام عليكم ورحمة الله ابغي اقدم شكوة بخصوص مركز نعيم الصحي ، مو متوفرة اي خدمات ، الدكاترة دايما غير موجودين و تتاخر المواعيد بالاضافة الى عدم توفر الادوية ، يخلون المريض يشتري من الخارج بعذر ماعندنا هل نوع من الدواء ، الخدمات جدا سيئة وارجو اتخاذ قرار او ارسال احد من موظفين وزارة الصحة لرقابة وجزاكم الله خيرا . |
Patient, Maimoona Alhamed was seen on 8 October 2023 by Dr.Eman Alsoomi, Fprp year 4 resident. Her appointment time was 11:30 am, however she was seen half an hour BEFORE her appointment time at 10: 54 am. She came with a complaint of runny nose and dry cough for 2 days. On further history she stated that she suffers from chronic runny nose and has been using OTRIVIN nasal drops for almost 8 months. She took out a bottle of otrivin from her bag stating that this is the only thing that relieves her symptoms. She stated that she cannot sleep at night without using Otrivin drops and demanded the doctor prescribe her otrivin drops. The patient denied having fever, body weakness, ear pain or any other symptoms. The patient stated that she has a pet cat at home. Dr. Eman examined her throat, nose and ears and checked her temperature, and concluded that she has allergic rhinitis secondary to excessive otrivin use (rhinitis medicamentosa) which may be further exacerbated by the presence of the cat at home. Dr. Eman explained to the patient that Otrivin should not be used for months as it is a cause of rhinitis and refused to prescribe it to her. Dr. Eman came to me, Dr Sarah Sarwani (tutor Fprp) for advice and I told her to prescribe intranasal steroids. I explained to the resident that nasal irrigation or normal saline spray to remove any crusts/clear the mucous followed by use of intranasal steroid spray can produce better results. Dr. Eman then tried to explain this to the patient, but the patient got offended as she wanted OTRIVIN, saying no other spray works for her. Dr. Eman offered her intranasal steroid from the health center, but as nasal irrigation is not available in the health center asked her if she could purchase Rhinomere nasal spray from outside. The patient took a picture of the spray from her phone and agreed to take cetirizine with follow up on Thursday but refused to accept nasal spray other than OTRIVIN. قامت الطبيبة المسئولة بالاتصال بالمريضة عدة مرات ولكنها كانت لا ترد وتغلق الهاتف دون الرد |
NHC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-10-69300 | 10/12/2023 12:00:00 AM | 10/12/2023 12:11:12 PM | 10/12/2023 12:00:00 AM | ||||||
5112 | DENSON | NILL | NILL | I Think better provide antiboiotic medication if hight fever. becouse less people cant go to private hospital
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ISC | Administrative | Suggestion | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 23-10-83087 | 10/9/2023 12:00:00 AM | 10/12/2023 1:24:43 PM | 10/10/2023 12:00:00 AM | ||||||||
5113 | NILL | NILL | NILL | 1. اقتراح بعدم دخول المركز بملابس غير محتشمه (الشورت او القصير ) 2. اقتراح باستبدال الكراسي المصنوعه من الحديد (قديمة جدا) |
ISC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 23-10-94780 | 10/4/2023 12:00:00 AM | 10/12/2023 1:26:29 PM | 10/10/2023 12:00:00 AM | ||||||||
5114 | FARAH MOUSA | 941014916 | 36363700 | توجهت لإجراء فحص عمل بالمركز لكن هيئة تنظيم سوق العمل لم تعتبر بالنتيجة |
محاولة الأتصال بالعميل لمدة يومين ولم نتمكن من التواصل معه |
SJC | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-10-34234 | 10/10/2023 12:00:00 AM | 10/12/2023 1:31:20 PM | 10/12/2023 12:00:00 AM | |||||||
5115 | Jassim Alattar | 861001729 | 36552515 | jassim86@hotmail.com | السلام عليكم،هل من المعقول إعطاء المريض موعد من دون وصول الدكتور إلى المركز (مركز سترة الصحي) |
السلام عليكم ورحمة الله وبركاته طيبة وبعد تحية طيبة وبعد في البداية كرئيس مجلس إدارة مركز سترة الصحي أتوجه بالشكر لإدارة المراكز الصحية للجهود المبذولة ولإتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعين والمركز الصحي في سبيل الإرتقاء بجودة الخدمات المقدمة من قبل المركز الصحي في الرد على صاحب الشكوى جاسم العطار 861001729 في تاريخ 12/3/2023 تم التواصل مع صاحب الشكوى وتم شرح آلية التصنيف المتبعة وفترات االانتظار تبعا للتصنيف ونظرا للوضع المزدحم في المركز تأخرت المواعيد وتم الشرح للمريض بضرورة الرجوع لقسم التصنيف في حالة تدهور الحالة الصحية. ودمتم دوما سندا وعونا ولكم جزيل الشكر والامتنان الدكتورة مناهل الوداعي رئيس مجلس إدارة مركز سترة الصحي
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SHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 10866 | 23-10-65977 | 10/3/2023 12:00:00 AM | 10/16/2023 1:44:49 PM | 3/10/2023 12:00:00 AM | |||||
5116 | HEKMAT JAAFAR MOHAMED KUWAITI | 941206920 | 33531547 | رفض مركز جدحفص استقبال ابنتي و علاجها الساعة 4 ونصف واخباري بالعودة حين تم اغلاق مركزي البلاد القديم الساعة 7 للعلم ان المركز لايوحد به مواعيد ولا أدوية وحتى عند اخباري لهم عدم قدرتي على العودة لاحقاً رفضوا علاجها |
تم التواصل مع العميلة لفهم تفاصيل الشكوى حيث أن المريضة تابعة لمركز البلاد الصحي، و قد افادت أنها حاولت حجز موعد للمركز التابع لها و لم تكن متوفرة حيث توجهت مباشرة إلى مركز جدحفص الصحي، و بما أن المريضة لم تكن تابعة للمركز تم تحويلها الى التصنيف حيث صنفت بالمستوى الرابع و لكن العميلة لم تكن راضية بالتصنيف حيث رجعت مره اخرى للتصنيف و قد صنفت بنفس المستوى. |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-06313 | 10/15/2023 12:00:00 AM | 10/15/2023 12:56:09 PM | 10/15/2023 12:00:00 AM | ||||||
5117 | أم عبدالعزيز | 38021444 | قسم الصيدلية لايوجد سوى موظف واحد والانتظار في الصيدلية اكثر من انتظار الطبيب يجب مراعاة الناس ، الرجاء اكثار الموظفين للصيدلية .. ساعة انتظار |
تم الإتصال بالمريضه اكثر من مره و لكن لم تقم بالرد على الهاتف الشكوى تم تقديمها يوم الاحد و هو اكثر الايام ازدحاماً حيث أن مجموع الأطباء 8 الى 9 و نظراً لنقص الشديد في موظفين الصيدليه بالمقابل فقط موظفين في الصيدليه يخدمون المرضى المراجعين للأطباء بالاضافه الى مرضى الامراض المزمنه الزائرين للمركز لاستلام ادويتهم الشهريه ادعت المريضه ان هناك موظف واحد في الصيدليه وقت زيارتها بل هما اثنين ربما غاب الموظف عن منضده الصرف فذهب لدورة المياه او انه يقوم بصرف دواء يحتاج الى تسجيل او غيرها لا يوجد رقم شخصي لنتمكن من حساب وقت انتظار المريضه الفعلي ( من وقت تسجيل الدواء عند الطبيب لحين وقت الصرف ) |
HHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 23-10-89585 | 10/8/2023 12:00:00 AM | 10/15/2023 1:30:44 PM | 10/9/2023 12:00:00 AM | |||||||
5119 | فرح محسن | 940700816 | 97339499193 | farah.s.j@outlook.com | قدمت على طلب تحويل ملفي الصحي والى الآن لم يتم الرد هل تم التحويل ام لا او هل استطيع العلاج في مركز جابر الصحي؟ |
تم التواصل إفادتها بإرسال الأوراق للإدارة لإعداد بطاقة تلقي العلاج منذ تاريخ أستلامها وسيتم الإتصال بها حين أستلامها |
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-10-77839 | 10/15/2023 12:00:00 AM | 10/15/2023 2:18:04 PM | 10/15/2023 12:00:00 AM | ||||||
5120 | HASAN ALUESH | 950405051 | 39446814 | ahassan5600@gmail.com | السلام عليكم، تحية طيبة وبعد لوزارة الصحة، شكوى بخصوص تكيف مركز سترة الصحي مومعقولة ندخل المستشفى حار ومافي مكيفات! نسأل الموظفين والرد يكون المكيفات خراب وهذا الحال اكثر من شهر |
تم الاتصال بصاحب الشكوى المقدمة بخصوص التكيف في المركز، تم اخباره بانه حاليا المركز في مرحلة العمل على توسعة المركز وبسبب هذا توجد مشكلة في التكيف حيث تم اشعارنا من قبل المعنيين بانه خلال هذا الاسبوع سوف يعمل التكيف بصورة افضل، وتم تفهم المريض للموضوع.
مع الشكر |
SHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-43847 | 7/23/2023 12:00:00 AM | 10/15/2023 2:40:05 PM | 7/24/2023 12:00:00 AM | |||||
5121 | MUNA ALMUKHTAR | 880804785 | 33852333 | السلام عليكم ورحمة الله اتقدم بشكوى على قسم السجلات الصحية بمركز سترة الصحي وذلك للاتي.. في حين استفساري عن بطاقتي وبطاقات اولادي( بطاقات صحتي) تم ابلاغي انه تم استلامهم من قبل .. بالرغم انني لم استلم اي منهم فبعد البحث منهم تبين انهم قاموا بتسليم البطاقات لعمتهم بدون علمي وبدون الرجوع لي وبدون ابراز اي مستند رسمي لهم كالبطاقة الذكية مثلا لقت تسلمت عمتهم البطاقات منذ اكثر من شهر ولم تسلمني اياهم حتى هذه اللحظة وعند استفساري منها يبدو انها قد فقدتهم لقد شعرت بضيق بسبب هذا التصرف وخصوصا انها اشياء خاصة ورسمية فكيف يتم تسليم أشيائي الخاصة بدون علمي.. هل هذه اخلاقيات المهنة؟ اني اطالب بتوضيح للموضوع واطالب بتسليمي لبطاقاتي وبطاقات اولادي لي شخصيا وعلى وجه السرعة هذه هي ارقام بطاقات السكانية 880804785 / 150808321 ابنتي/ 190212098 ابني معذرة على الاطالة وشكرا لكم |
تحية طيبة وبعد:تم التواصل بمقدمة الشكوى السيدة/ منى المختار وذلك بخصوص شكواها على قسم السجلات وبعد التحقق من موضوع البطاقات تبين التالي:ان مقدمة الشكوى زميلة تعمل طبيبة في مركز احمد علي كانو الصحي وقد تلقى قسم السجلات بمركز سترة استفسار (الفترة الماضية) بخصوص بطاقات الطبيبة من قسم سجلات مركز احمد علي كانو وبناء على طلب الطبيبة.وبحسن نية قامت منسقة السجلات بالمركز واثناء زيارة عمة اولاد الطبيبة لتلقي العلاج بالمركز (حيث كانت متطوعة في فترة جائحة كرونا بمركز سترة ) حيث كانت المنسقة على علم بصلة القرابة بينها وبين الطبيبة قامت بتسليم البطاقات لتسليمها الى صاحبة الشان وهي الطبيبة مقدمة الشكوى وذلك لتسريع استلامها.كما تم التوجيه والتأكد هلى جميع منسقي السجلات بضرورة تسليم البطاقات لولي الامر او احد الوالدين شخصيا فقط وليس لاي طرف اخر على حسب القانون المعمول به.
وكذلك تم اشعار صاحبة الشكوى بصرورة الحضور شخصيا اثناء فترة الدوام الرسمي الصباحي لاستلام البطاقات شخصيا من قسم السجلات بالمركز واحضار الهوية.هذا مالزماداري المركز |
SHC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-70242 | 6/13/2023 12:00:00 AM | 10/16/2023 8:46:06 AM | 6/14/2023 12:00:00 AM | ||||||
5122 | ALI AHMED HUBAIL | 650104897 | 39801070 | ذهبت لمركز سترة لاستلام بطاقة صحتي لابني وقالت الموظفة ان البطاقة غير موجودة علما بان جميع افراد اسرتي استلموا بطاقة صحتي ما عدا بطاقة ابني محسن |
السلام عليكم،،،بخصوص الشكوى المقدمة عن طريق تواصل من المراجع علي أحمد حبيل ورقمه الشخصي 2328649776 بخصوص عدم استلام بطاقة صحتي لابنه ، فقد تم الاتصال بالمراجع وإخباره ان هذا اجراء طبيعي لجميع المراجعين، وسوف يتم التواصل معه في حال تمت طباعة البطاقة، وقد تفهم المراجع ذلك وقال انه كان يريد فقط ان يطمئن.هذا مالزمولكم جزيل الشكرسوسن ناصرقائم باعمال إداري مركز سترة الصحي |
SHC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-28037 | 7/25/2023 12:00:00 AM | 10/16/2023 8:56:24 AM | 7/25/2023 12:00:00 AM | ||||||
5123 | MAHMOOD ALMAKANA | 690029527 | 33469696 | msanaad@hotmail.com | استدعى ان ازور مركز سترة الطبي للعلاج مما اثار انتباهي عدم وجود التبريد الكافي في المركز في جميع الاقسام(الانتظار للتسجيل/ غرفة الطبيب/وعند ممر الصيدلية) مما جعلني اسأل بعض الموظفين واخبروني ان المكيف في المركز في اقصى حد للبرودة ولكن هذا لم يقنعني بسبب شكوى بعض المراجعين للمركز ايضا نرجو منكم ارسال فريق الصيانة للتاكد من سلامة التكييف المركز للمركز خصوصا ونحن في شهر يوليو والجو حار ورطب وشكرا لتعاونكم وننتظر الرد |
تم التواصل مع المريض واشعاره بانه تمت معالجة موضوع التكييف في قسم الاطباء بشكل افضل حاليا وانه بسبب التوسعة القائمة حاليا بالمركز ومستقبلا سوف يكون الوضع اكثر ملائمة من ناحية التكييف
اداري المركز20/7/2023 |
SHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-34900 | 7/18/2023 12:00:00 AM | 10/16/2023 8:44:08 AM | 7/20/2023 12:00:00 AM | |||||
5124 | mohamed altheeban | 951011103 | 36440441 | m.altheeban95@gmail.com | تحية طيبه وبعد افيدكم علماً بإنني انا المدعو محمد احمد وانه بتاريخ ۱۲/۱۰/۲۰۲۳ ذهبت الى مركز محمد جاسم كانو الصحي واخذت موعد ۷:۳۰ مساءاً لزوجتي وعلى اثر ذلك حضرت الى المركز في الساعه ٧:١٥ وجلست في قاعة الانتظار حتى يتم استدعاء زوجتي من قبل الدكتورة (نيفين لمعي) الذي تم تحديد الموعد عليها وبعد الانتظار وانتهاء الفتره التي كنت انتظر فيها للدخول الى الدكتورة نيفين لم يتم استدعائي من قبلها وفي الساعه ٧:٥٥ مساءاً توجهت الى موظف الاستقبال واخبرني بإن اقوم بالدخول اليها دون الحاجة الى الانتظار وذلك لان موعدك كان في الساعه ٧:٣٠ مساءاً ومن ثم دخلت الى الدكتوره واخبرتها بأني كان لدي موعد معك واجابتني بإنني قمت بمداداتك في الساعه ٧:٠٠ مساءاً اي انه قبل نصف ساعه من موعدي المعتمد وانها قامت بالغاءه لمجرد عدم حضوري علماً بانني حضرت قبل الموعد المحدد وكانت تتحدث بتكبر واستهزاء وعدم الاحترام دون النظر الى حاجتي للموعد من أجل زوجتى المريضه وليس هذا من عمل الاطباء و اخلاقيتهم التى عهدناه منهم وكانت استفزازيه وعليه نود اتخاذ الإجراءات اللازمة التي تحفظ حق المريض المراجع من التجاوزات الفردية |
تم التواصل مع العميل وأخذ كافة تفاصيل الشكوى و سيتم اتخاذ الاجراء اللازم مع الطبيبة المعنية لتفادي تكرار هذا الموقف مجددا |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-16673 | 10/15/2023 12:00:00 AM | 10/16/2023 8:40:04 AM | 10/15/2023 12:00:00 AM | |||||
5125 | hussain abdulla | 830104950 | 33337113 | hus.abdulla@gmail.com | السلام عليكمذهب لاستلام بطاقة صحتي الجديدة من مركز سترة وأخبروني وبعد البحث لمدة بأنه هناك قد يكون حصل خطأ ما ولم تصدر بطاقة لي. علما بانه تم اصدار بطاقة لزوجتي وأولادي وتم استثنائي. سألتهم عن موعد اصدار البطاقة وأخبروني بأنه ليس لهم أي علم |
تم التواصل مع المريض واشعاره بانه تمت معالجة موضوع البطاقة وانه كان بسبب عدم وجود الاسم في النظام بسبب خلل تقني تم التعامل معه والبطاقة جاهزة حاليلا للاستلامالمنسق الاول20/7/2023 |
SHC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-19070 | 7/19/2023 12:00:00 AM | 10/16/2023 8:46:58 AM | 7/20/2023 12:00:00 AM | |||||
5126 | mohsen juma | 820603783 | 39448288 | muhsin19822@gmail.com | سلام عليكم الاخوه في مركز سترة الصحي تحية طيبة وبعد،،، استلمت اليوم الخميس تاريخ 20/07/2023 بطاقة صحتي إلى افراد العائلة بالكامل ما عدا بطاقة بنتي زينب محسن جمعه رقم الشخصي 220709068 اسم الاب محسن جمعه محسن عباس رقم الشخثي 820603783 هاتف رقم 39448288 |
تم التواصل مع المريض واشعاره باستلام بطاقتة من خلال المنسق الاول |
SHC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-39086 | 7/20/2023 12:00:00 AM | 10/16/2023 8:55:28 AM | 7/20/2023 12:00:00 AM | |||||
5127 | jassim hilal | 811204707 | 33773883 | jassm787@gmail.com | افيدكم علما بانه مستشفى كانو في منطقة النويدرات لا يوجد به جهاز للاشعة مما يسبب ضغط مضاعف على المرضى، لدي بنت وسقطت على رئسها وطلب الدكتور اشعة طارئة الا ان المركز جهازه متعطل من فترة طويلة مما اضطر الامر لنقل المريضة الى مستشفى سترة والانتظار بزحام الشوارع وتم عمل الاشعه هناك والمستغرف ان المستشفى رفض ادخال المريضة على الدكنور لديهم اجربنا مره اخرى للعودة الى مستشفى كانو لمعاينة الاشعة!! ما ذنب المريض كل هذا العناء والتعب،، من النويدرات إلى سترة ومن ثم الى النويدرات وكل ذلك بزحمة شوارع وانتظار متكرر!! تعطل الاجهزة امر متوقع ولكن ان يتم ارهاق المريض بهنا وهناك غير مقبول وخصوصا اذا كان الامر خطير. ارجو اعادة النظر في حالة التحويل لمركز سترة ارجوا اكمال العلاج هناك وليس استرجاع المريض لمركز اخر.. وارجوا النظر باصلاح جهاز الاشعة بمركز نويدرات،،، هذا ولكم جزيل الشكر والتقدير |
السلام عليكم ورحمة الله وبركاته..تحية طيبة وبعد،،،في البداية كرئيس مجلس ادارة مركز سترة الصحي أتوجه بالشكر لادارة المراكز الصحية للجهود المبذولة ولاتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعين والمركز الصحي في سبيل الأرتقاء بجودة الخدمات المقدمة من قبل المركز الصحي .في الرد على صاحب الشكوى جاسم هلال 811204707 في تاريخ 9/8/2023 بخصوص رفض معالجتة ابنته حور جاسم 160813832 في مركز سترة الصحي في تاريخ 8/8/2023 تم التحقيق في الشكوى المراجع والتحقيق مع قسم السجلات تبين لم يتم رفض علاج المريضة بتاتا بل بعد عملها للأشعة المطلوبة من طبيبها في مركز احمد علي كانو توجهت لقسم السجلات لاستكمال العلاج واخبرتها الموظفة بالسياسة المتبعة في نظام الضمان الصحي والتسيير الذاتي والاجرات الأنظمة في الدليل الأرشادي بضرورة المتابعة على حسب نظام اختر طبيبك وفي حالة الطارئه لمن هو غير تابعين للمجمعات التي يغطيها المركز الصحي (ولأن المريضة في مجمع سكني يتبع مركز احمد علي كانو ) سيتم تسجيلها للتصنيف والتقيييم في عيادة الرعاية العاجلة التصنييف في قسم المعالجة من قبل الممرضات ووجهت المريضة الي قسم المعالجه بعد تسجيلها في عيادة التصنيف الا ان المريضه ووالدتها لم يتوجهو الي قسم المعالجة في التمريض
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SHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-51540 | 8/8/2023 12:00:00 AM | 10/16/2023 9:19:19 AM | 8/9/2023 12:00:00 AM | |||||
5128 | حسن محمد | 821207717 | 39999239 | Hs36673366@gmail.com | افيدكم علما بأنني متزوج من مواطنة سورية الجنسية رقمها الشخصي 010618708 وقد تقدمت بطلب تجديد بطاقة الاعفاء من رسوم الخدمات الصحية، فطلب مني رخصة اقامتها التي من المقرر ان تنتهي بتاريخ 10 اغسطس 2025 ، انني استلمت البطاقة بتاريخ انتهاء 23 يوليو 2025 اي قبل 18 يوما من تاريخ انتهاء الاقامة . ابلغتهم بالامر وقلت لهم ان تاريخ الانتهاء سابقا ينتهي بتاريخ نهاية الاقامة، الا انهم رفضوا تعديلها، ونظرا لاهمية الموضوع فأني اتقدم بطلب لتعديل تاريخ البطاقة |
تحية طيبة وبعدتم الاتصال بمقدم الشكوى السيد/ حسن محمد بخصوص الشكوى المقدمة التي تخص تاريخ انتهاء بطاقة لاعفاء لزوجتة السورية حيث تم اخباره بان حسب التعليمات الجديدة المعمول بها يتم اصدار بطاقة الاعفاء من تاريخ صدورها لمدة سنتان وليس انتهاء الاقامةهذا ما لزممريم عيسى الماجدمنسق أولمركز سترة الصحي |
SHC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-79868 | 8/13/2023 12:00:00 AM | 10/16/2023 9:36:22 AM | 8/13/2023 12:00:00 AM | |||||
5129 | محمود الماكنه | 690029527 | 3346969 | msanaad@hotmail.com | يرجى منكم التكرم باعادة النظر في مقاعد الانتظار للمركز حيث انها مصنوعة من الحديد وبعضها مكسور وبعضها معوج واكثرها وسخه بسبب اسالة الصبغ منها وليست مريحة للمرضى الزوار |
تم الاتصال بالمريض لم يرد وسنعاود الاتصال به سوف يتم اشعار المريض بالتالي:
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SHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-98915 | 9/21/2023 12:00:00 AM | 10/16/2023 10:32:33 AM | 9/25/2023 12:00:00 AM | |||||
5130 | MAHMOOD ALMAKANA | 690029527 | 33469696 | msanaad@hotmail.com | يرجى منكم باعادة النظر في مقاعد الانتظار للمركز حيث انها مصنوعة من الحديد وبعضها مكسور وبعضها معوج واكثرها وسخة بسبب اسالة الصبغ منها وليست مريحة للمرضى والزوار |
السيدة مناهل رئيس مجلس الادارة المحترمةتم الاتصال بالمريض من قبل إداري المركز ولم يتم الرد، وسيعاود الاتصال به.سوف يتم اشعار المريض بالتالي
سوسن ناصر عليمنسق مواعيد وسجلا صحية أول
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SHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-55357 | 9/21/2023 12:00:00 AM | 10/16/2023 10:34:32 AM | 9/25/2023 12:00:00 AM | |||||
5131 | جعفر الكويتي | 790508923 | 34629022 | jaffar.jk@hotmail.com | السلام عليكم رحت مركز سترة الصحي الساعة 8 واشوي وانتظر 20 دقيقة لما نادو اسمي مركز التصنيف وبعدها رديت رجعت الكتاب للتسجيل مره اخرى. وعطاني موعد 11 وثلث هل هذا من الانصاف للمواطن ولا هي أول مره ارجع البيت لا علاج هل هذا يرضى القيادة العليا بالطبع لا |
التاريخ4/10/2023تم الإتصال بمقدم الشكوى وتم إعلامه بأنه يمكن أن يحجزله موعد عن طريق رقم الكول سنتر أو عن طريق الأونلاين على تطبيق صحتي وأفاد أنه قد حجز موعد له عن طريق الكول سنتر لهذا اليوم ،ولكن اقترح أنه في وقت الرعاية العاجلة يجب تطبيق نظام أسرع بحيث يمكن للممرضة كتابة بعض الأدوية وكتابة السيكليفات مثلا ،أو الرجوع للنظام السابق بحيث يتم التسجيل على الأطباء بشكل مباشر دون الدخول على التصنيف.هذا مالزم ولكم جزيل الشكرسوسن ناصرنائب إداري مركز سترة الصحي |
SHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-15899 | 10/3/2023 12:00:00 AM | 10/16/2023 10:44:06 AM | 10/4/2023 12:00:00 AM | |||||
5132 | sumaya hasan | 860200205 | 39284248 | sumaya20@gmail.com | انا موظفة اعمل من الصباح الباكر الى وقت الظهيرة وام ارعى الاولاد واتابع دروسهم هل يعقل اذا ذهبت الى المستشفى فقط لرؤية نتائج الفحوصات التي عملتها قبل اسبوع بان تخبرني الممرضة يجب ان ااتي في الفترة الصباحية مع العلم ان الفحوصات وموجودة في النظام ولا تاخذ لديهم سوى ثواني معدودة فقط لان الوقت تجاوز 7 مساءا هل يعقل بان اتملص من مسؤولياتي ودوامي الصباحي للحصول على نتائج فقط ومن يقوم بمسؤولياتي الاخرى |
تم الاتصال بالمريضة وتم اخبارها بانه يمكن الحصول على النتائج من خلال الاتصال على الرقم 80007000 حيث ان خدمة الرعاية العاجلة لا يتم فيها طباعة النتائج |
SHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-32608 | 10/5/2023 12:00:00 AM | 10/16/2023 11:25:34 AM | 10/8/2023 12:00:00 AM | |||||
5133 | محمد عباس | 891209379 | 33143141 | mohdtouq@gmail.com | مركز سترة الصحي قسم الاشعة رفض عمل اشعة مع وجود طلب مسبق!! |
تم الاتصال بصاحب الشكوى يوم الخميس تاريخ 2/3/2023 و اخد بعض التفاصيل تبين ان الشكوى تخص زوجة صاحب الشكوى و لم يتم تزويدنه برقمها الشخصي و لكن من المعلومات الي حصلنه عليها تبين ان الركوست يخص مركز السلمانية و عليه يتوجب على المريض الرجوع الى السلمانية و التصوير هناك حيث ان الطبيب المختص كتب الركوست على السلمانية. تم ابلاغ الزوج بذلك و كان رده انه ستقوم الزوجة بزياة القسم لحل المشكلة و لكن الزوجة لم تقوم بذلك. ليلى أحمد فنية أشعه أول مسؤؤلة قسم الأشعة بمركز سترة 7.2.2023
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SHC | Administrative | Complaint | Service Quality | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-30294 | 2/28/2023 12:00:00 AM | 10/16/2023 11:33:17 AM | 3/2/2023 12:00:00 AM | |||||
5134 | جعفر | 781203058 | 33888321 | شكوى ضد وزارة الصحة بخصوص الرعاية الخاصة في الدستور انا مواطن مريض مع 4 امراض مزمنة والدستور يكفل لي الرعاية الخاصة وانا لا احصل على اي شي |
السلام عليكم ورحمة الله وبركاته.. تحية طيبة وبعد،،،
في البداية كرئيس مجلس ادارة مركز سترة الصحي أتوجه بالشكر لادارة المراكز الصحية للجهود المبذولة ولاتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعين والمركز الصحي في سبيل الأرتقاء بجودة الخدمات المقدمة من قبل المركز الصحي . في الرد على صاحبة الشكوى جعفر أحمد الكتاب 781203058 في تاريخ12/3/2023 تم ودمتم دوما سندا وعونا ولكل جزيل الشكر والأمتنان
الدكتورة مناهل الوداعي رئيس مجلس ادارة مركز سترة الصحي |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-12094 | 3/9/2023 12:00:00 AM | 10/16/2023 12:24:11 PM | 3/12/2023 12:00:00 AM | ||||||
5135 | BOTALAL ALI | 720712955 | 34414227 | حضرت للعلاج بمركز مدينة خليفة الصحي يوم الاربعاء الموافق 11 اكتوبر حيث تم عمل لي اشعة للمعصم اليد وراجعت دكتور لعدم تحملي الالم الشديد وتم توضيح الموظفة في الاستقبال الا انها قامت وسجلتني بموعد 19:15 مع الدكتاكترة الذين سيحضرون الساعة 19:00 علما بان الدكاترة الموجودين في الفترة من بعد الساعة 17:00 ليس لديهم مراجعين او مرضى الا عدد بسيط تم الانتهاء منهم خلال الساعة الاولى من حضوري الى المركز . ملاحظة حيث عاينتني الدكتورة الي دوامها اتبدا في تمام الساعة 19:00 اعطتني على وجه السرعة تحويل الى مستشفي السلمانية والتقرير مرفق. |
تم التواصل هاتفيا مع المريض صاحب الشكوى وتبين انه رغم الالم لم يطلب الذهاب للتمريض للتصنيف انما حجز الموعد وغادر المركز ثم عاد الساعة السادسة مساءا وطلب بتقديم موعده حيث ان الموظفة حجزت له اقرب موعد متاح ، وكان عتب المريض على حضورة الساعة الخامسة وحصولة على موعد الساعة السابعة والربع فتم شرح الية التسجيل وطلب التصنيف عند الحاجة الماسة لروية الطبيب في حال وجود اي الم غير عادي. شكر المريض واوضح انه ليس من باب الشكوى وانما من باب التحسين. |
MKHHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-10-93347 | 10/15/2023 12:00:00 AM | 10/16/2023 12:37:06 PM | 10/15/2023 12:00:00 AM | ||||||
5136 | نسيمة علي عبدالرحمن | 600701530 | 39893930 | مقدم المقترح مريضة سكر وتحتاج الى أدوية بشكل دوري ولكنها لا تستطيع الحضور الى المركز لانها معاقة على كرسي متحرك وتسكن لحالها مع عاملتها ولا يوجد لديها من يستلم أدويتها من المركز الصحي ولا تستطيع تكليف مندوب لاستلامهم لظروف مالية، وتأمل من المسؤولين أن يساعدونها ويرسلون لها أدويتها الشهرية |
تم التواصل مع مقدم المقترح، وأفادتها بأن خدمة توصيل الأدوية كانت متاحة فترة جائحة كورونا فقط. |
AAK | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10209 | 10209 | 23-10-91692 | 9/19/2023 12:00:00 AM | 10/16/2023 12:41:01 PM | 9/20/2023 12:00:00 AM | |||||||
5137 | fatema | 881107549 | 33002047 | السلام عليكم قمت بزيارة المركزالصحي لسترة لعلاج ابنتي في مساء الامس الجمعة بتاريخ 3/3/2023 في الساعة التاسعة. غادرت من المركز بعد انتظار اكثر من ساعة ونصف بدون ان تقدم لابنتي الرعاية الصحية لاستيائي الشديد ومن طول وقت الانتظار الغير مبرر له حيث انه الدكتورة المباشرة في الغرفة رقم 10 لم تكن متواجده في غرفتها لاستدعاء المرضى وحتى عوادتها للغرفة، قامت باستدعاء مريضين فقط طوال مدة الساعة.. وبعد خروج اخر مريض انتظرت ايضا لمدة اكثر من نصف ساعة ولم تقم باستدعاء اي مريض حيث كانت تجلس بغرفة طبيبة اخرى هذه التصرفات الغير مسؤولة ازعجتني شديد الازعاج ولم اكن انا الوحيدة اللي همت بالشكوى لموظفي الاستقبال.. بعد اكثر من ساعة ونصف من الانتظار اخبرت موظفي الاستقبال اني سئمت من الانتظار اللي لا فائدة له فالطبيبة لم تكن مشغولة مع اي مريض اخر ولم يكن هناك مبرر لكل هذا التاخير، وكان من الجدوى ان يتم تحويلنا لطبيب او طبيبة اخرى حيث كل المرضى الاخرين تمت معالجتهم في وقت معقول وانصرفوا قبلي وانا مازلت انتظر. اتمنى من المشرفين والمسؤولين النظر في الامر |
السلام عليكم ورحمة الله وبركاته.. تحية طيبة وبعد،،،
في البداية كرئيس مجلس ادارة مركز سترة الصحي أتوجه بالشكر لادارة المراكز الصحية للجهود المبذولة ولاتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعين والمركز الصحي في سبيل الأرتقاء بجودة الخدمات المقدمة من قبل المركز الصحي . في الرد على صاحبة الشكوى فاطمة منصور 881107549 في تاريخ5/3/2023 بخصوص زيارتها لابنتها في تاريخ 3/3/ يوم الجمعة عالية جعفرحيث تم تسجيلها على د عقيلة الساعه 22:17 مساء بعد تصنيفها من قبل الساعه 21:17 مساء المستوى الرابع وتم عملها MISSED الساعة ال23:12 مساء بعد مناداتها من قبل الطبيبة ودمتم دوما سندا وعونا ولكل جزيل الشكر والأمتنان
الدكتورة مناهل الوداعي رئيس مجلس ادارة مركز سترة الصحي |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-67092 | 3/4/2023 12:00:00 AM | 10/16/2023 1:02:51 PM | 3/5/2023 12:00:00 AM | ||||||
5138 | zahra altooq | 931200121 | 33367636 | zahra.tooq@gmail.com | السلام عليكماريد استبدال الدكتور الذي تم اختيارة لي عشوائيا في برنامج اختر طبيبك حيث اني راجعته لاكثر من مرة ولم احصل على العلاج المناسب وتسبب لي بضرر |
السلام عليكم ورحمة الله وبركاته.. تحية طيبة وبعد،،،
في البداية كرئيس مجلس ادارة مركز سترة الصحي أتوجه بالشكر لادارة المراكز الصحية للجهود المبذولة ولاتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعين والمركز الصحي في سبيل الأرتقاء بجودة الخدمات المقدمة من قبل المركز الصحي . في الرد على صاحبة الشكوى زهرة أل طوق 931200121 في تاريخ28/2/2023 تم ودمتم دوما سندا وعونا ولكل جزيل الشكر والأمتنان
الدكتورة مناهل الوداعي رئيس مجلس ادارة مركز سترة الصحي |
SHC | Administrative | Complaint | Service Quality | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-51188 | 3/1/2023 12:00:00 AM | 10/16/2023 1:15:33 PM | 3/1/2023 12:00:00 AM | |||||
5139 | زهرة يوسف | 880405120 | 37112328 | zozoo88a@gmail.com | مقدمة الشكوى لديها طفل عمره ست سنوات صاحب إعاقة حركية دائمة تفقده التوازن ،ويصعب عليه المشي ويتعرض للسقوط عدة مرات. وقد بين الإستشاريون لحالته في مستشفى السلمانية حسب التشخيص بأنه بحاجة للعلاج الطبيعي المكثف بما لا يقل عن ثلاث مرات أسبوعياً والذي لم توفره وحدة العلاج الطبيعي بالمركز رغم توصيات الدكتور المختص لأكثر من مرة، وبسبب التكلفة المرتفعة للعلاج الطبيعي لم تتمكن من علاجه في العيادات الخاصة ،والان تريد حلاً عاجلاً بتقديم العلاج الذى وصفه الدكتور ،وذلك بتوفير ثلاث جلسات علاج أسبوعياً دون مماطلة، فقد أصيبت عضلاته بضعف شديد بسبب عدم استمرارية العلاج وقلة الجلسات. حتى بعد هذه التعليمات لم يسجل له سوى موعد واحد متأخر، والذى يظهر عدم تجاوب وحدة العلاج الطبيعي مع تعليمات الاستشاري، علماً بأن الطفل قد تعرض للتنمر من قبل زملائه في مرحلة الروضة مما ادى الى كره الذهاب لها. وهذا العام سوف يلتحق بالمدرسة وخوفاً عليه من تنمر زملائه ايضاً نلتمس التعاون مع حالته . |
تم التواصل مع عائلة المريض أحمد وتم الترتيب لموعد متابعة قريب (بما هو متوفر في المواعيد) علماً بأن المريض حضر عدداً من الجلسات ، وتم إعطائه برنامج منزلي للمتابعة اليومية ، ولكنه انقطع عن العلاج، وتم التأكيد على متابعة هذا البرنامج، علماً بأن عيادة الأطفال تفتح يوم واحد في الإسبوع. |
AAK | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-74751 | 8/15/2023 12:00:00 AM | 10/16/2023 1:18:06 PM | 8/16/2023 12:00:00 AM | |||||
5140 | عباس محمد | -- | 33144994 | المراجع يقترح إصلاح التكييف في قاعة انتظارالمرضى لقسم الصيدلية والمختبر لان الجو حار جدأً. |
تم التواصل مع مقدم الشكوى وإفادته بأن نقوم بعمل اللازم وإصلاح التكييف ،وتم تبليغ الإدارة بهذا الخصوص ،وسوف يتم متابعة المشكلة وحلها. |
AAK | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-10-85615 | 8/7/2023 12:00:00 AM | 10/16/2023 1:29:29 PM | 8/8/2023 12:00:00 AM | |||||||
5141 | 27/2/2023 | 881109991 | 39976706 | ajalshaalan@outlook.com | السلام عليكم كان لدي موعد في المركز الصحي بتاريخ 15/2/2023 من اجل الفحص الدوري، بعد فحص الطبيبة اخبرتني ان ابنتي تحتاج لمتابعة في التغذية من اجل صحتها في مركز حمد كانو الصحي فتم تحويلنا على قسم التغذية للمتابعة ابنتي الان عمرها 5 شهور ونص تقريبا. ولكن تم اعطائي موعد بتاريخ 24 سبتمبر 2023 اي عندما يصبح عمر ابنتي 11 شهراًو 9 ايام.. خلال هذه الفترة الطويلة اين اتابع موضوع التغذية حسب ما اخبرتني الطبيبة انها تحتاج لمتابعة؟ وما الجدوى من هذا الموعد ذي التاريخ البعيد بعد ان تكون ابنتي عمرها تقريبا عاماً واحداً؟ اين ستتلقى الرعاية الغذائية التي تحتاجها خلال هذه الفترة كلها؟ الرقم الشخثي لابنتي 221007679 |
السلام عليكم ورحمة الله وبركاته.. تحية طيبة وبعد،،،
في البداية كرئيس مجلس ادارة مركز سترة الصحي أتوجه بالشكر لادارة المراكز الصحية للجهود المبذولة ولاتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعين والمركز الصحي في سبيل الأرتقاء بجودة الخدمات المقدمة من قبل المركز الصحي . في الرد على صاحبة الشكوى أمينة الشهلان 881109991والدة الطفلة فاطمة موسى جعفر 221007679في تاريخ 27/2/2023 تم الاستقسار من الطبيبة حيث تبين انها قامت بتحويلها في نفس الموعد على قسم الأطفال في مجمع السلمانية الطبي بتاريخ 27/3/2023 والتأكيد على الوجود كمركز صحي 24ساعه لتقديم الخدمات الصحية .. ودمتم دوما سندا وعونا ولكل جزيل الشكر والأمتنان
الدكتورة مناهل الوداعي رئيس مجلس ادارة مركز سترة الصحي |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-10-98158 | 2/26/2023 12:00:00 AM | 10/16/2023 1:33:42 PM | 2/27/2023 12:00:00 AM | |||||
5142 | -- | -- | -- | لعدم توفر جهاز أشعة في المركز يقترح المراجع صيانة جهاز الاشعة |
لم يتم التواصل مع مقدم الشكوى وذلك لعدم توفر رقم للإتصال، ولكن تم التواصل مع الإدارة وابلاغها والعمل لازال جاري وسوف نواصل المتابعة لحل المشكلة
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AAK | Administrative | Suggestion | Radiology | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-10-85527 | 8/1/2023 12:00:00 AM | 10/16/2023 1:42:40 PM | 8/1/2023 12:00:00 AM | |||||||
5143 | hawra abdulla | 910801851 | 33075535 | hawrabdulla@gmail.com | فترة الأنتظار في المختبر |
تم التواصل مع المراجعة صاحبة الشكوى المؤرخة ادناه والانصات الى أسباب الشكوى تبين أنها بسبب وجود عدد كبير من المرضى لسحب الدم في هذا اليوم وعدد طاولات سحب الدم 3 مما يسبب التأخير لتلقي الخدمة تم التوضيح للمراجعة أن سحب الدم اليوم كان معتمدا على 4 موظفات للتسريع في سحب الدم من المراجعين وتم فتح منضدة خاصة لطباعة ليبلات واستقبال العينات الاخرى في المختبروالعمل جار على فتح طاولة رابعة للسحب لتقليل الانتظار وتم مراجعة المشرف الاداري لاستعجال الموضوع
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SJC | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-10-98008 | 10/16/2023 12:00:00 AM | 10/16/2023 1:54:59 PM | 10/16/2023 12:00:00 AM | |||||
5144 | Abdulla Ali | 840400802 | 97333991088 | dj.hatshepsut@msn.com | من امس احاول اخذ موعد العصر في مركز nbb عراد الى اليوم ماكو مواعيد على صحتي؟؟؟؟ معقول المواعيد فل؟ |
تم الاتصال بالعميل والاعتذار منه وتم حجز موعد له |
NAC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-10-65637 | 10/16/2023 12:00:00 AM | 10/16/2023 2:00:35 PM | 10/16/2023 12:00:00 AM | |||||
5145 | محمد يحي صالح آل معتوق | 801200920 | 39000104 | أحضر المريض وصفة طبية من الخاص ليتم صرفها من المركز وأكتشف أن وصفة المركز تختلف عن وصفة أختصاصي القلب وقد رفع ملاحظاته لتغيير الوصفة |
تمت مراجعة الوصفة الطبية في النظام اللكتروني ومطابقتها مع وصفة الخاص وتبين بأن هناك أختلاف بسبب تسجيلها بخط اليد وبطريقة غير واضحة وغير مكتوبة بالطريقة الصحيحة |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 23-10-77801 | 10/16/2023 12:00:00 AM | 10/16/2023 2:04:04 PM | 10/16/2023 12:00:00 AM | ||||||
5146 | KHADIJA SAYED ABBAS TAHER ALWADAEI | 851200370 | 39589234 | umbatoolya85@hotmail.com | السلام عليكم ورحمة الله اتقدم بشكواي هذه التي تلامس قسم الحوامل في اغلب الماركز الصحية. حيث منذ فتح ملف للحمل في المركز الصحي في الاسبوع السادس من الحمل لا يتم إعطاء بط الحامل موعد إلا في الاسبوع السادس عشر وخلال هذه الفترة قد يحث امور خطيرة تؤثر على الحامل من دون علمها وهذا بالضبط ما حدث لي لأكثر من مرة . حيث توقف نبض الحنين عند الاسبوع السابع ولم اعلم بذلك إلا بعد مرور اكثر من شهر ونصف وهذا الامر يتسبب بحدوث تسمم وأمراض لي وهذا قد حدث لي في سنة 2018، وحدث اليوم أيضاً حيث اكتشفت موت الجنين قل مايزيد عن الشهر والنصف فلو كانت هناك مواعيد أبكر لما حدث امر كهذا. |
اتت المريضة بتاريخ 4/7/2023 وذلك لفتح ملف لمتابعة الحمل وكانت في الاسبوع الخامس من الحمل. وقد اعطيت موعد لفتح الملف 5/7/2023. في سنة 2022 كان آخر حمل لها طبيبعياً فتم إعطائها موعد بتاريخ 31/8/2023 علماً بانها ستكون في الاسبوع ال14 من الحمل في يوم الموعد وذلك لمراجعة الطبيبة كزيارة اولى حيث يتم فيها سماع نبض الجنين ، وعمل الفحوصات اللازمة ثم يتم تحويلها من قبل الطبيبة للجهة المختصة للمتابعة, تم وضع ملاحظة في اعلى الملف للطبيبة لتحويل المريضة، علماً بان يتم سماع نيض الجنين بجهاز الدابتون في المركز الصحي حيث ان يتم رصد النبض من الاسبوع ال 12-15 من الحمل كأول زيارة. تم الاتصال بالمريض وقد تم شرح الية أعطاء المواعيد للحوامل في المراكز الصحية, وتسأئلت المريضة ان لماذا لايتم عمل اشعة صوتيةللحامل في المركز في الاسابيع الأولى من الحمل لمعرفة ما ان كان نمو الطفل طبيبعياً والتاكد من وجود نبض الحنين . وتم شرح وتوضيح الوضع للمريضة بان الاشعة الصوتية يتم عملها خلال فترة الحمل من 20-24 اسبوع ويتم عمله ايضا في الاسابيع الاولى اذا كانت المريضة غير متاكدة من تاريخ اخر دورة لها ، اثارت المريضة بعض المخاوف من حدوث تسمم بعد الاجهاض ، وتم طمأنتها وحثها على المتابعة كما تم الشرح لها من قبل الطبيبة في مستشفى السلمانية. |
JHC | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-19211 | 8/27/2023 12:00:00 AM | 10/17/2023 9:30:39 AM | 8/27/2023 12:00:00 AM | |||||
5147 | HUSAIN MERZA MOHAMED | 910801380 | 39948899 | asfoore91@gmail.com | أنا مريض سكلر ذهبت امس بالألم السكلر لمركز جدحفص مساءا عند الساعة الثامنة والنصف ودخلت على الدكتورة عفاف وبعد ان كتبت لي جرعة المورفين رفض التمريض اعطائي العلاج واخبروني اذهب للسلمانية فقلت لهم هذا من اختصاص مالطبيب وليس اختصاصكم وتم تاخيري لاكثر من نصف ساعة وقاموا بالتدخل وقامت الممرضة البحرينية بالاتصال بالدكتورة وتقولها ليش تكتبين له وبعدها قثامت الممرضة بالصراخ علي في الكونتر الخارجي امام الناس تقول الدكاترة بعضهم مايجيكون عليكم ولا شي ويكتبون ليكم وبس ولاتجي هني روح الكوارىء وروح لدكتور السكلراللي في السلمانية خله يعطيك تقرير لو يكتب لك كرت اذا بتجي المركز بنعالجك قلت لها انا مريض سكلر ومن حقي اذهب لاقرب مركز وقت النوبة ولهذا تم فتح المراكز 24 ساعة لتخفيف الضغط على طواري السلمانية والطبيب هو المختص بالتقييم وكتابة العلاج لا التمريض وليس من حقط التدخل في علاج الاطباء ويعدها قامت الممرضة من الكونتر وقالت اني مابعطيك شي واني مالي خص في احد وانتظرت حتى تاتي الممرضة النهندية لتعطينى العلاج وسألت عن الممرضة قالوا هذه ممرضة جديدة توها متوظفة في الوزارة واسمها زينب |
بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ورداً على الشكوى عبر تواصل من قبل لمريض حسين العصفور نود ان نلفت عنايتكم بأننا جميعاً نعمل تحت مضلة واحدة ونحمل على عاتقنا شعار المريض اولا ساعينلتحقيق اعلى مستويات الجودة في الخدمات الصحية وإننا جميعاً نعمل جاهدين ضمن فريض عمل واحد من اجل توفير افضل الخدمات التمريضية لنيل استحسانهم وضاهم ولضمان سلامتهم ونود ان نحيطكم علماً بان المريض قد استلم 4 من الابرة المجدة للالم في المركز على ايام متتالية. وتم الاتصال بالمريض حيث تم اخباره بأنه تم التنبيه على جميع الموظفين بعدم التدخل في اوردر الاطباء حيث قام المريض باخبارنا بانه سيحضر بداية كل شهر شهر لمدة خمسة ايام لاخذ الحقن المخدرة للاالم علماً بان المريض يتبع مركز البديع الصحي لذا تم نصحة بالحضور الى اداري المركز لاخذ اذن بالعلاج في مركز حدحفص الصحي. مرفق سجل اعطاء المريض الحق في المركز هذا مالزم مع خالص شكري وتقديري |
JHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-18808 | 9/7/2023 12:00:00 AM | 10/17/2023 9:48:48 AM | 9/7/2023 12:00:00 AM | |||||
5148 | BATOOL MOHAMED ALI OMRAN | 981004750 | 39750043 | batool88@hotmail.com | السلام عليكم ورحمة الله وبركاته اود ان اتقدم بشكوى ضد الدكتور علي العكري في مستشفى حدحفص لقد تم حجز موعد لي من قبل قسم الرعاية في المستشفى لابنى عند د. علي وقمت بالذهاب للموعد وإكمال الاجراءات وبعدها تم تحويلي على الدكتور وذهبت للدكتور وانتظرت مايقارب الساعتين او اكثر لان الدكتور في اجتماع بعدها جاء الدكتور وقمت باخباره انني بأنتظاره من اجل فحص ابنى ولم يقبل بدخول ابنى ويقول لي باني تاخرت اخبرته انني انتظره من مدة زمينة طويلة لم يقبل واخبرني تصرفي روحي خبريهم وقولي ليهم الدكتور ماقبل يدخلنى : لقد كنت مستاءة جداً جداً لانتظاري لساعات طويلة في المستشفى وبعدها لم يقبل ادخال ابنى ويتحدث معي ببرود وكذلك لا يقبل ان يلغي الموعد ويقول لي روحي الغيه انتين علماص بانه لايخدم المرضى واخلاقه جداً سيئة وكذلك الكثير جداً يشتكي منه ومستاء منه ومن تعامله . الرداء تخاذ الاجراءات اللازمة مع هذا الدكتور علماً بان الكثير من مرتادي هذا المستشفى مستائين جداً منه ويمكنكم عمل تقيم له للتاكد من ذلك . شكرا لتعاونكم . |
تم التواصل مع المراجعة واستيضاح الامر منها موعد الطفل مع الطبيب كان في الساعة 8:15 صباحاص وحضر الطفل لقسم الرعاية الساعة 10 صباحاً في وقت الاجتماع حيث تم تحويله الى طبيبة اخرى وتمت معاينته من قبلها ، وتم الاعتذار منها وتوضيح الامر وابدت المراجعة تفهمها كما تم الطلب من الطبيب الاتصال في الطبيب المسؤول في حال حدوث نفس الموضوع لاستدراك الامر وعمل اللازم
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JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-55795 | 9/28/2023 12:00:00 AM | 10/17/2023 10:03:45 AM | 9/28/2023 12:00:00 AM | |||||
5149 | MARYAM AHMED HASAN RASROMANI | 970601638 | 334355183 | mariiam36@gmail.com | السلام عليكم امس الثلاثاء تاريخ 26/9صباحاً ذهبت الى مركز جدحفص الصحي ودخلت على الدكتورة ايمان سيد فيصل وقد حولتنى على دكتور على العكري لكي يفحص الثالول الذي في يدي ويرو الاجراء المناسب// مع العلم ان الدكتورة قد لبست القفاز عندما أرادت رؤيتها وفحصها عندما ركبت للدكتور وكان يريد فحصها كان يويد امس يدي دون قفاز فطلبت منه ان يلبس قفاز قبل لمس اليد ولكنه رفض وطردي وقل لي اذهبي للدكتورة بطريقة فظة وغليظة جداً ورفض من فحصها او معالجتها على الرغم من انه الوحيد الذي يعالج هذا الامر في المركز ، هل هذا يرضى وزراة الصحة ، في النهاية نحن مسلمين ولدينا اعرافنا المجتمعية كذلك ولا مبرر لرفضه للبس القفاز وهو لن يضره شيء ان كان هو لايراعي الحلال والحرام فنحن نراعيه. |
تم الاتصال في المراجعة 10 مرات على هذا الرقم بالاضافة الى الرقم المذكور في الملف الالكتروني الاول مغلق والثاني مشغول 3813317 |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-80828 | 9/28/2023 12:00:00 AM | 10/17/2023 10:13:26 AM | 9/28/2023 12:00:00 AM | |||||
5150 | ZAHRAA EBRAHIM AHMED MOOSA | 880908939 | 38987007 | Almoosazori9932@gmail.com | أتقدم بشكواي عن مركز جدحفص الصحي تحديداً قسم الصيدلية الخدمة بطئية ووقت الانتظار طويل بسبب فتح كونتر واحد يخدم هالكم من المرضى اللذين ترددوا على الصيدلية لصرف أدويتهم في وقت واحد من غير المعقول ان خلال نوبة أول ليل تغطي صيدلية مركز صحي صيدلانيه واحدة فقط ! ولو كان هناك ظرف يمنع توفير المزيد من الموظفين من نفس المركز ع الاقل توفير من مراكز أخرى ولا ننتظر هالوقت حق نصرف ادويتنا حيث توجهت للمركز لصرف أدوية الوالد الشهرية وتفاجأت ان الأرقام طويلة وموظفة واحدة تخدمنا مو معقول كإدارة مركز ما في موظفين يغطون معاها حرام كسرت خاطري الموظفة بروحها تخدمنا توتر وضغط والكل مستاء من الانتظار نحاتي متى بنكمل ونرد بيوتنا هالشي متعب لها رغم إنها ما قصرت مشت بالأرقام وحاولت تمتص غضب واستياء المرضى وانتظارهم وقامت بصرف الأدوية وكل الشكر لها على تواضعها وابتسامتها وخدمتها لي ولكن تأخرت على ما وصل رقمي ،استغرب ليش ما تمت تغطية أو طلب موظفين يساعدونها لتسريع عملية الصرف أسرع من جذي ! وهل كإدارة ما يدرون أن كونتر واحد بتصير مشاكل جذي ! أرجو التعاطي مع مشكلتي بجديه ودمتم بود .. |
السلام عليكم تم التواصل مع العميلة وتبين وجود سوء فهم من العميلة لاعتقادها بوجود موظف واحد خلال النوبة المذكورة حيث يوجد دائما موظفين خلال نوبة اول ليل وقد تم تعديل الجدول بحيث يغطي كل ساعات النوبة المسائية |
JHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-95677 | 8/20/2023 12:00:00 AM | 10/19/2023 10:43:55 AM | 8/20/2023 12:00:00 AM | |||||
5151 | -- | -- | -- | صاحب الشكوى يتقدم بطلب وضع مؤظف في قسم الأسنان بجانب الأرقام وذلك للأنصاف جميع المرضى ، حيث انه حضر مبكراً منذ السادسة والنصف وانتظر دوره وتفأجى بحضور بعض المراجعين يأخذون أرقام لأشخاص غير موجودين. |
تم التواصل مع مقدم الطلب شخصياً وإفادته بأن هذه الآلية المتبعة في جميع مراكز الرعاية الأولية وبإمكانه حجز موعد للأسنان عن طريق الإتصال أيضاً بدل الإنتظار |
AAK | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10209 | 10209 | 23-10-77271 | 8/17/2023 12:00:00 AM | 10/17/2023 1:40:44 PM | 8/17/2023 12:00:00 AM | |||||||
5152 | mohammed almakna | 941207110 | 33800605 | zo6zr1@live.com | خالتي اجرت عملية للقولون وحاليا موجود في البطن فتستخدم اكياس يركبون على القولون للخروج، فلما رحنا مركز سترة عشان نستلم الاكياس كالعادة عطونا نوعية ما تلصق في البطن ولما رجعناهم عطونا نوعية اسوء من الا قبل، وردينا رحنا ليهم امس قالو ان ما في عندهم وقالو ان ما يقدرون يسوون شي!! الحين كانت تستخدم من الكمية القديمة الا عندنا بس خلصت والسلمانية ما يعطون لازم من المركز الحين اكلمك وعندها اخر حبه فاذا احتاجت بكره نركب لها جديد شلون؟ ورحت دورت في البحرين كامل ما في، متوفر في السلمانية فقط، فاتمنى تسوون لي حل في اسرع وقت الوضع ما يتحمل الانتظار |
هذه المريضة تاخذ مقاس 70 ولم يكن متوفر في القسم ولا في المخازن هذا الشهر تم صرف المادة بالخطأ حيث تم صرف مقاس 57 تم التواصل مع المخازن مرارا امس حصلنا الرد من علي حميد وطلب ارجاع المادة وبالفعل تم اليوماستلام المادة مقاس 70 على ان تعطي للمريضة في اسرع وقت اليوم ان شاءالله وراح اتواصل مع المريضة لان بكره اجازة
هذا مالزم
ونتعذر عن اي تقصير |
SHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-10-22115 | 7/18/2023 12:00:00 AM | 10/17/2023 2:37:21 PM | 7/26/2023 12:00:00 AM | |||||
5153 | حسين يوسف حبيب علي جاسم | 910601569 | 36423422 | Husain.Yusuf.HABIB.ali@gmail.com | وزارة الصحة أرفع شكواي لكم يا وزارة الصحة المحترمين ضد الموظف المدعو علي بو حميد موظف الإستقبال في مركز محمد جاسم كانو الصحي هذا الموظف منذ سنوات طويلة وأنا أتحمل مستواه المتدني في الأخلاق والتعامل وخدمة الزبائن والإستقبال وكذلك المزاجية والهمجية والعنجهية فهو لا يفقه شيئا في أن المريض يجب أن تكون لديه معاملة خاصة وإنسانية أكثر من غيره فالمريض يأتي مريضا أو متألما ولكن هذا المخلوق يزيد مرضا فوق مرض المريض بتعامله الغير راقي فهو لا يبتسم بل يرفع صوته في معظم الأحيان فمنذ العام 2016 وأنا أتحمل وأتجرع مرارة سوء أخلاقه وتعامله وبقيت صامتا طوال هذه الفترة وأعطيته الكثير من الفرص لعله يرجع إلى صوابه ولكن يبدو أن هذا هو مستواه مع جميع المرضى القصة حدثت قبل دقائق معدودة أتيت للمركز وتوجهت له سائلا: لدي موعد في العيادات العامة هل هناك مواعيد للأسنان ؟ فأجابني كلا لا يوجد قلت له إنني أتألم كثيرا من خلال خبرتك هل يمكن للطبيب العام تحويلي لطبيب الأسنان فقال لي ( كيفك اللي تبغي تسويه سوه أنا ما أدري ) بصوت عالي ومرتفع .. وقال لي إذهب للأعلى واسألهم نرجو إيقاف هذه المهزلة ولن أسكت من الآن أبدا |
تم التواصل مع العميل والاستماع مجددا لشكواه، مؤكدين له ضرورة معاملة المراجعين بصورة لائقة وأنه يتم توجيه الموظف خصوصا وبقية الموظفين لاتباع القواعد السلوكية في التعامل مع المراجعين |
MJK | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-66607 | 10/17/2023 12:00:00 AM | 10/17/2023 1:59:21 PM | 10/17/2023 12:00:00 AM | |||||
5154 | marwa | 951210165 | 33844453 | اقدم هذه الشكوى تجاه الدكتورة نيفين لمعي في مركز محمد جاسم كانو الصحي يوم ١٦أكتوبر٢٠٢٣م،حيث ان الدكتورة تعدت حدود الادب في التعامل معي و مع امي:أولا:عند استدعائنا فتحنا الباب فقالت(طلعي برع في مريض)، مع العلم بأنها قد قامت باستدعاء امي بمكبرات الصوت، بعد خروج المريض نادت مريض اخر كان يقف عند الباب ثم ادخلتنا. بعد ذلك عند دخولنا قالت لأمي : في اي عاملة زي الي قاية من حرب! ، لم ترد امي على كلماتها ثم سألتها مره اخرى مما تشكو فقالت لها امي بأن حرارتها عالية ولم تتناول ادوية فقط استحمت واخذت ادويه شعبيه. كشفت عليها الدكتورة فقالت :احتقان بس! ، ثم سألت امي ان كانت تود السيلان فأجبناها انا و امي بنعم . بعد الاطلاع على النظام قالت: انتي فيكي حساسية من البروفين و الفولترين و البندول اديكي اي!،فقلت لها: يصير دكتورة تركبين عليها سيلان خالي؟ قالت الدكتورة: ميه و ملح ؟! باسلوب استهزاء استفزازي. فقلت لها: مادري اسأل اذا يصير على الاقل تنزل حرارتها.فردت:ما تفتيش! بكل استفزاز واستهزاء . اجبت عليهاانا ما افتي قاعدة اسألج يصير او لا؟ قالت:لا.فقلت لها:شكرًا انا هذي سؤالي.فتفاجئت بصراخها وانفعالها. |
تم الاتصال و مناقشة الموضوع مع المريضة واخذ التفاصيل،وستيم عمل اجتماع مع الطبيبه المذكورة وجميع الاطباء عن أهمية موضوع مهارات التواصل الفعالة |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-63234 | 10/17/2023 12:00:00 AM | 10/18/2023 12:45:31 PM | 10/18/2023 12:00:00 AM | ||||||
5155 | saleh hasan | 811208010 | 39989005 | saleh_12word@hotmail.com | سلام ثاني شكوه لنقس المشكلة حيث اذهب الى مركز سترة الصحي لاستلام اشرطة فحص السكر الى ابنتي عمرها خمسة سنين يقال لنا لا تتوفر اشرطة فحص الدم
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الى السيدة وهيبة الحلو رئيس الخدمات التمريضية لمراكز الرعاية الصحية الاولية بعد التحية وفائق الاحترام.. الموضوع: الرد على عدم صرف أشرطة فحص السكر -صالح
نحرص في مراكز الرعاية الصحية الأولية على تقديم أفضل الخدمات لجميع المترددين ، تم التواصل مع صاحب الشكوى هاتفيا وتم إستيضاح الموضوع معه حيث كانت المادة المذكورة غير متوفرة من المخازن ، وتم التواصل مع المراجع واخباره ان المادة توفرت وسوف يقوم باستلامها مساء . هذا مالزم ولكم جزيل الشكر ولكم منا جزيل الشكر ووافر التحيات |
SHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-10-05533 | 6/14/2023 12:00:00 AM | 10/17/2023 2:06:06 PM | 6/14/2023 12:00:00 AM | |||||
5156 | جواد كاظم | 941009378 | 36372166 | mem.alnoor@gmail.com | بعد الإشارة بالثني على الجهود المثمرة في تطبيق مبادرة اختيار طبيب العائلة ضمن برنامج صحتي يتقدم مقدم الطلب برغبته في تغيير طبيب العائلة، حيث أن الدكتورة المحددة سابقا قد انهت مسيرتها الحافلة الى التقاعد. لذا يرجو إعادة ادراجه تحت طبيب آخرالدكتور الحالي: نيرة سرحانالدكتور المطلوب: منال الدعيسي |
تم التواصل مع مقدم الطلب وتم تبديل طبيب العائلة حسب طلبه الى د. منال الدعيسي وتم التأكد منه أن الطلب لفرد واحد في العائلة وأعرب عن شكره الجزيل على سرعة الإجابة |
AAK | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-49274 | 8/3/2023 12:00:00 AM | 10/17/2023 2:17:20 PM | 8/3/2023 12:00:00 AM | ||||||
5158 | layla albeladi | 780209729 | 33706670 | السلام عليكم ورحمة الله انا ولي امر الطالبة زينب حسن أحمد والتي تحمل الرقم الشخصي 090713834 افيدكم علما بأن ابنتي لم تتلقى التطعيم المدرسي ولذلك قامت المدرسة بالطلب منا بالتوجه إلى المركز الصحي لأخذه ولكن عندما ذهبنا لأخذ التطعيم من المركز تم اخبارنا بان المدرسة وعن طريق الخطأ ارسلت لوزارة الصحة بانها تلقت التطعيم وطلبت منا الممرضة مراجعة المدرسة لتعديل البيانات لتستطيلع ابنتي اخذ التعطعيم وقد تم التواصل مع ادارة المدرسة وتم اخبارنا بانه لا يوجد حل ويجب علينا ان ناخذ ابنتما للتطعيم في المستشفى الخاص سؤالي كيف لوزارة الصحة لا تصحح الحطأ الذي وقع من قبل المدرسة؟؟؟ مرفق من خطاب المدرسة |
الى من يهمه الامر
بعد التحية ...
الموضوع: الرد على شكوى ليلى البلادي
إشارة الى الموضوع أعلاه ، تم الاتصال بصاحبة الشكوى وتبين أن الشكوى المذكورة ليست من اختصاص قسم الرعاية في مركز سترة حيث ان صاحبة الشكوى تسأل عن ألية تصحيح البيانات المدخلة في نظام school vaccination وهذا ليس بإمكان ممرضات الرعاية القيام به او الدخول عليه للتغيير. وعليه يرجى التكرم تحويل الشكوى الى الصحة المدرسية لعمل اللازم من اجل تصحيح البيانات المدخله اذا كانت الطالبة لم تأخذ التطعيم فعلا. حيث يظهر لنا ان الطالبة قد اخذت التطعيم بتاريخ 15/2/2023 في المدرسة ولا يمكن إعطائها جرعه إضافية في المركز الصحي
مرفق نسخة من شهادة التطعيم |
SHC | Administrative | Complaint | Policy & Procedure | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-10-21029 | 8/6/2023 12:00:00 AM | 10/17/2023 2:17:44 PM | 6/8/2023 12:00:00 AM | ||||||
5160 | fadhel marzooq | 921100760 | 34107302 | fadjel.mqq@gmail.com | لدي شكوى بسبب "نظام تصنيف الرعاية الصحية" في مركز سترة الصحي.. والذي يسبب تاخيراضافي غير معقول دون فائدة.. الى جانب ازدحام داخل المركز، آلية النظام لا قيمة لها بحكم الموجودين في الغرف انفسهم، انتظرت نصف ساعة فقط للدخول على غرفة التصنيف فقط ليتم سؤالي عن وضعي الصحي وقياس الحرارة فقط ومن ثم يتم تحويلي للتسجيل مرة اخرى لحجز موعد مع الطبيب وتم تحديد الموعد بعد ساعة ونصف .. مما يعني ان مجموع وقت الانتظار ساعتين، واضيف الى ذلك ان المسؤولين في المركز اخبروني بانهم ايضا رفعو ملاحظاتهم بسبب عدم جدوى النظام ولكنه مفروض من قبل وزارة الصحة، لذلك نتمنى من المسؤولين بالتفضل بزيارة مركز سترة وتجربة الاجراءات بأنفسهم ومدى فعاليتها، وهل هناك دراسة او تقارير تثبت نجاح النظام أو فعاليتة في تصنيف ادق او تقليل الوقت.. النظام يجب ان يساعد على سلاسة الاجراءات بخفض الوقت وليس العكس .. يجب اخذ اللازم لحماية حثوث المرضى . شكرا |
الى من يهمه الامر... بعد التحية وفائق الاحترام.. الموضوع: الرد على شكوى التصنيف – فاضل مرزوق اشارة الى الموضوع أعلاه ، الشكوى المذكورة تتعلق بتصنيف المرضى مع برنامج التصنيف الكندي والذي يحدد حالة المريض تبعا لما يعانيه المريض من علامات واعراض . تم الاتصال بصاحب الشكوى وسماع شكوته ، حيث كان معترضا على وجود برنامج التصنيف وتم شرح له الية التصنيف وفوائد البرنامج المتبع حاليا. حيث اعطي المريض موعد الساعة 20:18 وتم استدعاه من قبل ممرضة التصنيف الساعة 20:24 اي خلال 6 دقايق كما هو مبين في برنامج ISEHA وليس كما ذكر نصف ساعة وهو الوقت المناسب لتصنيف الحالات التي تتردد على المركز وتبين انه يشكتي من ارتفاع في الحرارة 37.5 وهو حسب برنامج التصنيف يعتبر في المستوى الرابع . اننا نسعى في جميع اقسام التمريض في مركز سترة لخدمة المرضى وفق أعلى المعايير المتعبة والقوانين المنصوص عليها ، واضعين نصب اعيينا راحة وسلامة المرضى . ولكم منا جزيل الشكر ووافر التحيات |
SHC | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-10-40055 | 5/2/2023 12:00:00 AM | 10/17/2023 2:33:25 PM | 5/3/2023 12:00:00 AM | |||||
5161 | abdulbaset hussain | 970114842 | 36448600 | تم تقديم طلب اعفاء من الرسوم للوالدة شهر 5 وتم التواصل معانا بخصوص توفير مستندات في شهر8 اود الاستفسار عن الطلب |
الرسالة الموجهة من العميل عبارة عن استفسار وليست شكوى ولكن بسبب عدم معرفته ولم تظهر له كلمة استفسار قام بوضعها كشكوى فقط ابلغنا بانه يريد معرفة اين وصلت رسالته وسوف نقوم بالتعامل معها ومعرفة لذلك وسنقوم بوضع نسخة من الاوراق الاوراق سيقدمها لنا غدا وسنتابع ذلك |
SKC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-65204 | 10/17/2023 12:00:00 AM | 10/17/2023 2:54:04 PM | 10/17/2023 12:00:00 AM | |||||||
5162 | hassan fareed | 000106437 | 34145546 | هل يمكن اصدار بدل فاقد لبطقة صحتي؟ |
تم الاتصال بالعميل وابلاغه بقبول عمل بطاقة جديدة له بدل الفاقد وسوف يأتي للمركز لاتمام الاجراءات لعمل بطاقة جديدة |
SKC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-50480 | 10/17/2023 12:00:00 AM | 10/17/2023 2:57:49 PM | 10/17/2023 12:00:00 AM | |||||||
5163 | isa abdulla hasan | 850900891 | 33449898 | isaabdulla85@gmail.com | بسم الله الرحمن الرحيم ذهبت في تاريخ 17/4/223 الاثنين الى مركز سترة الصحي لاستلام شرائط الفحص لمرض السكري الخاصة بأبني الذي يحمل رقم شخصي 131202073 علي عيسى عبدالله، فاخبرتني الممرضة المعنية بالامر انه لا توجد شرائط فهل يعقل طفل لم يتجاوز عمره العشر سنوات يصلح ان يبقى بدون فحص وبدون متابعة لهذا الداء الذي اصابه، وعلما المرة القبل الاخيرة تم سليمي شرائط منتهية الصلاحية. وشكرا لكم على حسن تعاونكم. |
الى السيدة وهيبة الحلو رئيس الخدمات التمريضية لمراكز الرعاية الصحية الاولية بعد التحية وفائق الاحترام.. الموضوع: الرد على عدم صرف أشرطة فحص السكر
بداية، فإننا نرحب بتقديم جميع الخدمات للمرضى المترددين على المركز الصحي دون استثناء، ونود أن نحيطكم علما بأننا نواجه نقص شديد بأشرطة السكر وذلك بسبب النقص الشديد من المخازن المركزية ، حيث أن الصرف يكون لعدد كبير من المرضى التابعين للمركز، ولم يتم استلام طلبية هذا الشهر حتى الان . تم الإتصال بصاحب الشكوى لمعرفة تفاصيل الشكوى ،علما بأنه لم يحضرلإستلام مستلزمات السكر في شهر مارس 2023 وبالتالي لم يتكون لديه أي مخزون ، وكان اخر استلام له بشهر فبراير2023 ، ولم يتم تسليمه أي اشرطة منتهية مسبقا ، ولم يتم صرف اشرطة السكر فقط في هذا الشهر الحالي ابريل 2023 بسبب نقص شديد من المخازن المركزية وهو الشهر الوحيد الذي توقفنا فيه بصرف الأشرطة بسبب النقص الشديد كما ذكرنا بالأعلى، وأننا نقوم بطلب المواد شهريا من المخازن ، ونحن على أتم الاستعداد لاعطائه الكمية الموصى به متى ما توفرت من المخازن المركزية، وتم إخباره بأنه سوف يتم التواصل معه مباشرة عند الإستلام، وقد أبدى تفهما كبيرا. واخيرا، أننا في قسم التمريض نولي اهتماما كبيرا لتقديم الخدمات التمريضية لكافة المرضى بحيث يحصل كل مريض على الخدمة في الوقت المناسب ، اننا نسعى جاهدين لتوفير كل مستلزمات المرضى في جميع اقسام التمريض في مركز سترة ، واضعين نصب اعيينا راحة وسلامة . ولكم منا جزيل الشكر ووافر التحيات |
SHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-51261 | 4/17/2023 12:00:00 AM | 10/18/2023 8:43:19 AM | 4/17/2023 12:00:00 AM | |||||
5164 | saleh hasan | 811208010 | 39151884 | eskach81@gmail.com | سلام ابنتي عمرها 5 سنوات وهي مصابة بالسكري النوع الاول واشرطة فحص السكر نفذت وكلما نراجع المركز الصحي يخبرونا بأن الاشرطة غير متوفرة |
الى السيدة وهيبة الحلو رئيس الخدمات التمريضية لمراكز الرعاية الصحية الاولية بعد التحية وفائق الاحترام.. الموضوع: الرد على عدم صرف أشرطة فحص السكر
بداية، فإننا نرحب بتقديم جميع الخدمات للمرضى المترددين على المركز الصحي دون استثناء، ونود أن نحيطكم علما بأننا نقوم بصرف الأشرطة حسب الآلية المتبعة من قبل الإدارة في الفترة الحالية، وذلك من أجل توفير الاحتياجات لاكبر عدد من المرضى دون توقف او اخلال بخطة العلاج. حيث أن الصرف يكون لعدد كبير من المرضى التابعين للمركز ولم يكن هناك أي شكاوى على آلية الصرف حيث ان جميع المرضى متفهمين الوضع الحالي لمخزون الأشرطة.
تم الإتصال بصاحب الشكوى لسماع ومعرفة تفاصيل الشكوى أكثر من مرة ولكن لم يتم الرد، علما بأنه تم توفير الكمية اللازمة للمريضة جميع الأشهر السابقة ماعدا شهر إبريل الحالي 2023 تم توفير جميع مستلزمات فحص السكر عدا الأشرطة وذلك بسبب نقص شديد من المخازن المركزية ، وأننا نقوم بطلب المواد شهريا من المخازن ، وأننا على أتم الاستعداد لاعطائها الكمية الموصى بها متى ما توفرت من المخازن المركزية.
واخيرا، أننا في قسم التمريض نولي اهتماما كبيرا لتقديم الخدمات التمريضية لكافة المرضى بحيث يحصل كل مريض على الخدمة في الوقت المناسب ، اننا نسعى جاهدين لتوفير كل مستلزمات المرضى في جميع اقسام التمريض في مركز سترة ، واضعين نصب اعيينا راحة وسلامة .
ولكم منا جزيل الشكر ووافر التحيات |
SHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-57590 | 4/12/2023 12:00:00 AM | 10/18/2023 8:51:43 AM | 4/16/2023 12:00:00 AM | |||||
5165 | sara buhusain | 920508804 | 33800811 | السلام عليكم، انا سارة بوحسين مريضة سكر نوع أول معتمده على الانسلين، حامل بطفلي الثاني احتاج قياس السكر بشكل يومي على اقل تقدير 6 مرات قبل وبعد الوجبات بسبب عدم انتظام السكر بين هبوط وارتفاعات، في الفترة الاخيره تعاني المراكز من عدم توفر شرائط قياس السكر وحتى اطباء السلمانية لم يستطيعو حل معضلتي لان المشكلة في جميع المراكز مما اضطرني لشراء الشرائط التي تعطي قياس لحظي فقط، تحدثت الى اطباء السلمانية للحصول على السنسر اذا الشرائط غير متوفرة ولكنهم اجمعو على انه لا يتم اعطاءه الا لمن يستخدم المضخه، فما الحل؟ لا شرائط ولا سنسر كيف لي ان اتابع السكر واصححه لتجنب اي مضاعفات علي وعلى الجنين؟ يتم اعطائي شرائط لا تكفي ل 5 ايام وعلي المراجعة في الشهر اكثر من مره والمناقشة الطويلة حتى احصل على عدد اكبر رغم كتابة طبيبي للملاحظة ولكن لا يوجد مخزون، اتمنى النظر في امرنا وصرف السنسر فهو اقل تكلفة في حالتي من الشرائط وابر القياس والكحول ويعطي قراءه على مدى 24 ساعة ولاحظت تحسن شديد في السكر بعد شرائي |
الى السيدة وهيبة الحلو رئيس الخدمات التمريضية لمراكز الرعاية الصحية الاولية بعد التحية وفائق الاحترام.. الموضوع: الرد على عدم صرف أشرطة فحص السكر – سارة بوحسين- رقم الشكوى: 2326734242
بداية، فإننا نرحب بتقديم جميع الخدمات للمرضى المترددين على المركز الصحي دون استثناء، ونود أن نحيطكم علما بأننا نقوم بصرف الأشرطة حسب الآلية المتبعة من قبل الإدارة في الفترة الحالية، وذلك من أجل توفير الاحتياجات لاكبر عدد من المرضى دون توقف او اخلال بخطة العلاج. حيث أن الصرف يكون لعدد كبير من المرضى التابعين للمركز ولم يكن هناك أي شكاوى على آلية الصرف حيث ان جميع المرضى متفهمين الوضع الحالي لمخزون الأشرطة. تم الإتصال بصاحبة الشكوى لسماع ومعرفة تفاصيل الشكوى ، علما بأنه تم توفير الكمية اللازمة للمريضة خلال هذا الشهر الحالي (الأسبوع الأول من مايو) ، وتم توفير جميع مستلزمات فحص السكر لها ، وأننا نقوم بطلب المواد شهريا من المخازن ، وأننا على أتم الاستعداد لاعطائها الكمية الموصى بها متى ما توفرت من المخازن المركزية. علاوة على ذلك ، المريضة المذكورة تطلب توفير سنسر لقياس مؤشرات السكر وهو ليس من اختصاص مراكز الرعاية الأولية. واخيرا، أننا في قسم التمريض نولي اهتماما كبيرا لتقديم الخدمات التمريضية لكافة المرضى بحيث يحصل كل مريض على الخدمة في الوقت المناسب ، اننا نسعى جاهدين لتوفير كل مستلزمات المرضى في جميع اقسام التمريض في مركز سترة ، واضعين نصب اعيينا راحة وسلامة .
ولكم منا جزيل الشكر ووافر التحيات |
SHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-96270 | 5/4/2023 12:00:00 AM | 10/18/2023 9:05:35 AM | 5/4/2023 12:00:00 AM | ||||||
5166 | yousif ashoor | 750402334 | 39668609 | yassaaf@gmail.com | اخذت ابنتي لمركز سترة الصحي للطوارئ وتبين انه لا توجد فيه لحافات للاسرة ولا لحافات المرضى ولما سالت الممرضات قالوا ان الوزارة ما جابوا لنا لحفات الجمعة الفترة الصباحية 9 مارس |
الى السيدة وهيبة الحلو رئيس الخدمات التمريضية لمراكز الرعاية الصحية الاولية الموضوع: الرد على شكوى نقص الشراشف بعد التحية والاحترام.. إشارة إلى الموضوع أعلاه، تم التواصل مع صاحب الشكوى لسماع ومعرفة تفاصيل الشكوى. يؤسفنا أن نسمع مثل هذه الشكوى، حيث تم الاتصال والاستفسار عن فحوى الشكوى حيث أفاد بأنه لم يكن هناك شراشف حينها. اننا كما تعلمون نواجه نقص في الشراشف بسبب قلة الصرف من المغسلة في الفترة الأخيرة وقمنا بمخاطبة رئيس المغسلة حول إمكانية زيادة العدد الا انه افاد بوجود نقص حاد لديهم، مع اننا نقوم بطلب كمية كافية من الشراشف بشكل يومي هذا وقد قمنا بمتابعة الموضوع مع المعنيين وتم توفير كمية كافية يوم السبت 11/3/2023 تكفي حاجة المرضى ولكم منا جزيل الشكر ووافر التحيات. |
SHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-68496 | 3/10/2023 12:00:00 AM | 10/18/2023 9:26:38 AM | 3/12/2023 12:00:00 AM | |||||
5167 | zainab mansoor | 890108137 | 33480770 | zainaby770@gmail.com | عدم صرف الكمية المفترض صرفها من ادوات قياس السكر من المركز الصحي (مركز سترة الصحي) كما تم تدوينها من قبل استشاري مجمع السلمانية الطبي والسبب كما جاء على لسان الممرضات ان هناك نقص في التوفير.. سؤالي لمن يهمه الامر بوزارة الصحة اليس استلام الكمية كاملة حق من حقوقي كمواطنة بحرينية.. لماذا يتم فتح علبة الاشرطة والابر واعطاء المريض اقل من نصف الكمية
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الى السيدة وهيبة الحلو رئيس الخدمات التمريضية لمراكز الرعاية الصحية الاولية بعد التحية وفائق الاحترام.. الموضوع: الرد على عدم صرف أشرطة السكر بداية، فإننا نرحب بتقديم جميع الخدمات للمرضى المترددين على المركز الصحي دون استثناء، ونود أن نحيطكم علما بأننا نقوم بصرف الأشرطة حسب الآلية المتبعة من قبل الإدارة في الفترة الحالية، وذلك من أجل توفير الاحتياجات لاكبر عدد من المرضى دون توقف او اخلال بخطة العلاج. حيث أن الصرف يكون لعدد كبير من المرضى التابعين للمركز ولم يكن هناك أي شكاوى على آلية الصرف حيث ان جميع المرضى متفهمين الوضع الحالي لمخزون الأشرطة. واشارة الى الموضوع أعلاه ، تم الحديث مع المريضة في نفس اليوم وتم إخبارها بآلية الصرف وأننا على أتم الاستعداد لاعطائها الكمية الموصى بها متى ما توفرت من المخازن المركزية . وقد أبدت تفهما كبيرا مشيدة بجهود الكوادر التمريضية في خدمة المرضى. ومع العلم فاننا قد قمنا بتسليمها ضعف الكمية التي تصرف للمرضى في الوقت الحالي على ان تستلم باقي الكمية خلال الأسبوع القادم وقبل نفاذ الكمية التي أعطيت لها. واخيرا، أننا في قسم التمريض نولي اهتماما كبيرا لتقديم الخدمات التمريضية لكافة المرضى بحيث يحصل كل مريض على الخدمة في الوقت المناسب. ولكم منا جزيل الشكر ووافر التحيات |
SHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 10866 | 23-10-24031 | 1/25/2023 12:00:00 AM | 10/19/2023 11:19:49 AM | 1/25/2023 12:00:00 AM | |||||
5168 | أحمد رضي | 860109771 | 66368882 | a7med3412@hotmail.com | مستشفى سترة فقط يكون العلاج الاسنان لا يوجد علاج كل تحويل العلاج في الفترة المسائية لماذا يتم الدوام في الفترة المسائية اذا لم يعالج المواطن والفترة الصبحية يتم تاجيل العلاج او فقط 10 اشخاص في اليوم خصوصا لدينا عمل في الفترة الصباحية لماذا لايعالج في الفترة المسائية |
نشكر عميلنا العزيز على تواصله معنا عن طريق منصة تواصل الالكترونية، ويسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم. ونود أن نوضح بأن مراكز الرعاية الصحية الأولية تحرص على تقديم اجود الخدمات الصحية في ظل الإمكانات والموارد المتاحة لكافة المواطنين و المقيمين و بالنسبة للتسجيل لقسم الأسنان يكون أما عن طريق الحضور الشخصي للمركز الصحي، كما يمكنكم حالياً حجز موعد للأسنان عن طريق مركز الاتصال 80007000، وجاري العمل حالياً على تفعيل خاصية تسجيل المواعيد على تطبيق صحتي، وإذا كانت الحالة طارئة وقد نفذت المواعيد يتوجب على المريض التوجه لطبيب الأسنان مباشرة وسيقوم بعمل اللازم بعد معاينة الحالة، علماً بأن عيادات الأسنان في المركز الصحي تفتح صباحاً ومساءً مع تمنياتنا للجميع بدوام الصحة والعافية. |
SHC | Administrative | Complaint | Service Quality | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-75237 | 10/18/2023 12:00:00 AM | 10/18/2023 11:17:09 AM | 5/30/2023 12:00:00 AM | |||||
5169 | زينب حبيل | 851209203 | 33471839 | هرمون الحليب مرتفع عندي واحتاج لدواء يخفضه ولكن لا يتوفر في مركزنا الصحي فأضطر الى شرائه من الصيدلية ولكنه غالي الثمن حيث ان سعره اربعة دنانير والعلبة حبتين فقط وانا من ذوي الدخل المحدود حيث نعتمد فقط على راتب الشؤون الاجتماعية والدي متوفي وليس عنده راتب تقاعد استعين به هل يمكن توفيره في مركزنا الصحي ارجو مساعدتي |
السلام عليكم ورحمة الله وبركاته.. تحية طيبة وبعد،،،
في البداية كرئيس مجلس ادارة مركز سترة الصحي أتوجه بالشكر لادارة المراكز الصحية للجهود المبذولة ولاتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعين والمركز الصحي في سبيل الأرتقاء بجودة الخدمات المقدمة من قبل المركز الصحي . في الرد على صاحب الشكوى زينب حبيل 851209203 في تاريخ 2/9/2023 بخصوص عدم توافر الدواء الازم لعلاج ارتفاع هرمون الحليب تم مراجعة الملف الصحي الألكتروني للمريضة وتبين عندها ارتفاع في الهرمون ومتابعةفي قسم الطب النفسي بشكل دوري ومراقبة لمستوى الهرمون وتم الأتصال بالمريضة حيث اخبرت انها قامت بمراجعة أحد العيادات الخاصة وقامت الطبيبة بوصف لها دواء غير متوفر في المركز الصحي او المستشفيات الحكومية و عليه تم شرح ونصح للمريضة بمراجعة المركز الصحي للتاكد من الدواء أوالتحويل االي قسم الغدد الصماء في المستشفيات الحكومية ومتابعة مواعيدها في الطب النفسي والاستفسار حول هذا الدواء المعني . ودمتم دوما سندا وعونا ولكل جزيل الشكر والأمتنان
الدكتورة مناهل الوداعي رئيس مجلس ادارة مركز سترة الصحي |
SHC | Administrative | Complaint | Drugs Availability | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-30632 | 9/2/2023 12:00:00 AM | 10/18/2023 11:24:15 AM | 9/3/2023 12:00:00 AM | ||||||
5170 | fatema salman | 930701119 | 36695446 | fatemajaafar28@gmail.com | نشتكي من عدم توافر امبولات فحص دم عينة الزنك في مركز سترة الصحي مع ضرورة اجراء هذا الفحص وعدم القدرة من اجرائة خارج المشفى الرجاء منكم توفير هذه العينة لطول مدة الانتظار مع جزيل الشكر |
السلام عليكم
تم التواصل مع المريضة فاطمة سلمان ( 930701119 ) بشأن الشكوى وتم التوضيح لها بأن المادة غير موجودة في المخازن وسيتم توفيرها قريبا وسنتواصل بها في حال توفرها لنقوم بسحب التحليل لها وقد تفهمت الوضع .هذا مالزم |
SHC | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-61838 | 5/16/2023 12:00:00 AM | 10/18/2023 11:31:52 AM | 5/17/2023 12:00:00 AM | |||||
5171 | مريم عباس | 900903449 | 33487083 | MMohamed17@health.gov.bh | تسببت بقطع اصبعي الخنصر ولما ذهبت للمركز لم تفعل شيئ واصبعي معوجة وبعد اسبوع ذهبت السلمانية وقالو لي قطع في الوتر وتحتاج الى عملية |
تم الرجوع الى الطبيب المعالج لمناقشة الشكوى والحالة الطبية، وتم التاكيد على ضرورة الاهتمام بالجروح واعطاء العلامات الخطرة للمريض للرجوع للطبيب المعالج في حال وجودها |
SHC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-64376 | 5/28/2023 12:00:00 AM | 10/18/2023 11:50:56 AM | 5/30/2023 12:00:00 AM | |||||
5172 | جعفر احمد الكتاب | 781203058 | 33888321 | شكوى ضد الدكتورة لولوة شويطر رئيسة المراكز الصحية تحت عنوان شكوى مكررة انتي تكذبين وتسترين الخطأ في تركيب السيلان خلوني ادفع 280 دينار الى مستشفى الرسالة فمان الخطاء |
تحية طيبة وبعد: بخصوص الشكوى المتكررة من المريض المذكور تم الاجتماع هذا اليوم 14/6/2023 لكل من الطبيبة رئيس مجلس الادارة ومسئول قسم التمريض واداري المركز حيث تمت الافادة بالنقاط التالية : تم الرد مسبقا على نفس الموضوع وقد تم عمل تحقيق داخلي بعلم ادارة التمريض حيث تبين بعد التحقيق في الحادثة واشعار ادارة التمريض بالأمر ان ما حصل للمريض يأتي ضمن الاثار المرتبة التي يمكن ان تحدث للمريض أثناء تركيب السيلان وان الممرضة لم تركبه بالخطأ حيث كان في وضعه الصحيح ولم يوجد مشاكل حينها حيث انه كان يجري يشكل سليم ومع ذلك وتم ايضا توجيه وتنبيه الممرضات لمراقبة تركيب السيلان بشكل مستمر، وتمت معالجة المريض واعطاءه التعليمات من قبل الطبيب المختص . كذلك تم اعطاء المريض تقرير طبي بناء على طلبه المسبق بزيارته المتعددة لهذا الأمر ولم يكن هناك اي نوع من انواع التستر والمريض حاليا لا يعاني من اي مشكلة في اليد. وعليه سوف يقوم مسئول التمريض بالاتصال هاتفيا لإبلاغ المريض بالرد. علما بانه تم الاجتماع بالمريض سابقا مع مسئول قسم التمريض مع اداري المركز الاسبوع الماضي بخصوص نفس الموضوع.
هذا ما لزم |
SHC | Proffesional | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-91672 | 5/30/2023 12:00:00 AM | 10/18/2023 12:00:16 PM | 6/12/2023 12:00:00 AM | ||||||
5173 | walaa mohamed | 000506893 | 66765906 | walaa.21wm@gmail.com | رحت اسوي اشعة في مستشفى سترة وكانت موظفة الاشعة اللي عطيتها بياناتي جدا اسلوبها سيئ قالت تبي الرقم الشخصي ورفعتها فكرتها خلصت ونزلت البطاقة فكرتها خلصت الا تقول لي بخزاره وباسلوب ما عجبني ابدا ونبره حاده ما خلصت! ليش هالاسلوب يعني !! الموقف جدا ما يستاهل العصبية او نبره حادة في اسلوب افضل والا بتتعاملين معاهم كلهم مرضى اذا ما بتقدرين على المكان او من النوع العصبي لا تكونين في المكان من اساس الا بيجون كلهم مرضى ويبون بس كلمة طيبه تخفف عليهم الالم والموقف جدا جدا ما يستاهل جدا اتمنى اتخاذ الاجراء اللازم |
تم التواصل مع الموظفة المعنية بالشكوى و تم التنبيه عليها بالتعامل مع المرضى بكل رحابة صدر بتاريخ 18/7/2023 كما تم التواصل مع المريضة صاحبة الشكوى و توضيح المسألة لها مع الاعتذار بتاريخ 18/7/2023 ليلى أحمد فنية أشعة أول مسؤؤلة قسم الأشعة بمركز سترة الصحي 18/7/2023 |
SHC | Proffesional | Complaint | Behavioral | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-17840 | 7/17/2023 12:00:00 AM | 10/18/2023 12:16:39 PM | 7/17/2023 12:00:00 AM | |||||
5174 | abbas ganam | 770206760 | 66301919 | bbas0139@gmail.com | بنتي تحتاج الى علاج عصب اسنان وعملت جلسة واحدة في مركز سترة الصحي وبعدها رفضو الاستمرار بعلاج العصب حيث قالو انهم وقفو علاج العصب وانا من ذو الدخل المحدود لا استطيع دفع مبلغ 80 دينار الى العيادات الخاصة |
الفاضلة لينا فاروق صالح
صباح الخير
تم التواصل مع والد المريضة فاطمة عباس عبدالرضا والتي تحمل رقم الهوية 031108814 بخصوص موضوع تكملة علاج العصب مع أخصائية علاج العصب. فقد تم شرح البروتوكول المعمول به بخصوص آلية تحويلات علاج العصب على الأخصائيين وأنه يجب عليه مراجعة قسم الأسنان في غضون الأسابيع القادمة للتأكد من استئناف خدمة تحويلات علاج العصب
وحيث أن الأب قلق بخصوص احتمالية خسارة السن الدائم، فقد تم طمئنة الأب بأن في حال الألم أو الاتهاب أو غيره يمكنه الرجوع إلى المركز الصحي لتلقي العلاج المناسب و تم حثه على أخذ الموعد عن طريق مركز الاتصال حيث أنه أشتكى هاتفيا من عدم قدرة ابنته على الحصول على المواعيد بالحضور الشخصي
وبعدها تم التواصل مع مسؤولة قسم الأسنان بمركز سترة الصحي/ د.شيفا رحمانيان وإعلامها بالشكوى . والتأكيد على التواصل مع أطباء القسم وتذكيرهم بأهمية التواصل الجيد مع المرضى و شرح كل ما يخص خطة العلاج مع المريض والتأكد من فهم المريض لذلك
هذا ما لزم ولك خالص الشكر
د.فاطمة السيد القائم بأعمال منسق منطقة محافظة العاصمة (ب)
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SHC | Proffesional | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-51939 | 7/13/2023 12:00:00 AM | 10/18/2023 12:37:48 PM | 7/25/2023 12:00:00 AM | |||||
5175 | Zahra Yusuf | 880405120 | 37112328 | مقدمة الشكوى لديه طفل عمره ست سنوات (أحمد 171120302) صاحب إعاقة حركية تفقده توازنه ويصعب عليه المشي ويتعرض للسقوط عده مرات ويحتاج الى متابعة مكثفة من قبل العلاج الطبيعي وبحسب تشخيص الإستشاريون يحتاج الى ثلاث جلسات أسبوعياً والذي لم يتم توفره وحدة العلاج الطبيعي في المركز برغم توصيات الدكتور المختص وتقديم شكوى مسبقاً وقد تم إفادتها بأن المركز يوفر للأطفال يوم واحد فقط وقد قبلت بجلسة واحدة اسبوعيا وبعد الأتفاق قيل لها بأن لا يمكن توفير جلسة كل اسبوع بل سيكون على فترات متباعدة بحجة الضغط الشديد على المركز لا توجد مواعيدعلما بأن حالة المريض تسوء يوم بعد يوم |
بخصوص شكوى تم التواصل مع مسؤولة قسم العلاج الطبيعي السيدة ثريا حيث أفادت بأن مقدمة الشكوى قد قامت سابقاً بتقديم شكوى عبر تواصل لنفس السبب وبما أنها ليست المرة الأولى فإنها أكدت بأن مسؤول العلاج الطبيعي للمنطقة الرابعة هو من سيقوم بالرد على الشكوى، حيث تم التواصل مع المريضة وشرح له حيثيات العمل وتم الترتيب لها للحصول على الخدمة المطلوبة، كما أن العمل جاري حالياً للرد على الشكوى المقدمة عبر تواصل وتم التأكيد على أن يتم إغلاقها اليوم من قبل إداري المنطقة. |
AAK | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-52538 | 9/14/2023 12:00:00 AM | 10/18/2023 12:42:04 PM | 9/14/2023 12:00:00 AM | ||||||
5176 | Haleema Redha | 001108808 | 38121126 | haleemaredha@gmail.com | مقدمة الشكوى كان لديها موعد بتاريخ 27/7 الفترة الصباحية ولما استدعتها الدكتورة في وقتها تفاجأت بوجود مراجع مع الدكتورة في الغرفة فخرجت وانتظرت في الخارج لحين استدعاها مرة اخرى ،وعندما ذهبت للدخول لازال المراجع موجود ولم تخبره الدكتورة للخروج ،فاستنكرت الموقف لعدم وجود خصوصية لدى المريض ، وكونها إمراة وهو رجل لم تخبر الدكتورة بمشكلتها فتضايقت وخرجت بدون حل لمعانتها |
تم التواصل مع مقدم الشكوى السيدة حليمة رضا من قبل رئيس مجلس الإدارة الدكتورة فاطمة العلوي، وتم بحث ومناقشة الشكوى، وتم التأكيد عليها بأن المتواجد مع الطبيبة هو طبيب متدرب وكان يرتدي "السكراب" وليس مراجع أو مؤظف.وتم الإشارة إليها بحقها في طلب الخصوصية مع الطبيب المعالج من دون تردد في الزيارات القادمة.كذلك تم التنويه على الدكتورة بضرورة التعريف بالطبيب المتدرب للمريض حرصاً على الحفاظ على خصوصية المريض.عرضت الدكتورة على المريضة حجز موعد ولكن أفادت بأنها ستتابع المركز لعمل التحاليل المختبرية. |
AAK | Proffesional | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-39765 | 8/1/2023 12:00:00 AM | 10/18/2023 1:09:05 PM | 8/1/2023 12:00:00 AM | |||||
5177 | SHEHAB AHMED ABDULWAHAB NASS | 891205861 | 3335996 | shehab.nass@gmail.com | توجهت للمركز الصحي بجدحفص يوم الثلاثاء الموافق 1 أغسطس 2023 حوالي الساعة 11 ليلاً قام الموظف بتسجيلي في قسم التصنيف وطلب مني الانتظار لحين يأتي دوري جلست انتظر ولاحظت وجود العديد من المرضى الذين ينتظرون قبلي واستغربت من العدد في مثل هذا الوقت، سألت الموظف (ممرض) بقسم التمريض عن المدة الزمنية التي سنستغرقها في الانتظار أيضاً لحين يتم استدعلؤنا طلب مني الانتظار ايضاً وسيقومون باستدعاء المرضى حسب وقت وصولهم، انتظرت برهة ولم أرى اي مريض يتم استدعاؤه، سألأت موظفةأخرى وقالت انه لا يوجد طابور انتظار في النظام (السستم) فقلت لها لا يعقل فأنا سجلت منذ نصف ساعة وفي نفس الوقت حضر مريض آخر وكان ينتظر لمدة ساعة كاملة دون ان يتم استدعاؤه فقاموا بمراجعة السيستم بعد أن قمت بالمتابعة مرتين واكتشفوا انه هناك خلل، وجعلونا ننتظر لفترة أخرى حتى يتم اصلاح الخلل في الوقت الذي كنا ننتظر فيه كان بعض الممرضيين متجمعين حول بعضهم ويبدو انهم يتبادلون اطراف الحديث دون الاكتراث للمرضى اللذين ينتظرون، حتى أن واحدة من الممرضات عندما علمت بخلل السستم قالت (يوو أقول ويش فيهم يحارسون) |
رداُ على ما ورد في الشكوى المقدمة نفيدكم علماً بأنه قد تم الاتصال بصاحب الشكوى بعد الاطلاع على تفاصيل التسجيل وقد تبين وجود خلل الكتروني في قائمة تسجيل المرضى حيث لم يتبين وجود أسماء مرضى في قائمة التصنيف خلال هذا الوقت. تم الاعتذار للمريض على هذا الخلل حيث ابدى تقبله على سرعة الاستجابة. وقد تم حث حث جميع الممرضين بمتابعة شؤؤون المرضى والأخذ بعين الاعتبار عدم مكوث اي مريض في قاعة الانتظار للتصنيف من اجل توفير افضل الخدمات التمريضية لنيل رضاهم واستحسانهم |
JHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-94191 | 8/2/2023 12:00:00 AM | 10/19/2023 10:23:44 AM | 8/3/2023 12:00:00 AM | |||||
5178 | HUSAIN ABDULNABI AHMED SHAMTOOT | 870703846 | 33244438 | kashkool1111@hotmail.com | أنا مريض سكلر ذهبت لتلقي العلاج في مركز جدحفص الصحي عند حوتلي الساعة 12 فجراً وبعد التسجيل والدخول للتصنيف تم تحويلي لغرفة الطبيب حسن علي وبعد ان اخبرته عن سبب زيارتي والآلآم سأل هل اعاني من اي حساسية لأي أدوية وقال بنعطيك سيلان وبلفرقانا ونشوف وخبرته ان اورتي ضعيفة وتكاد تكون معدومة وصعب جدا يحصلون وهو امر بيكون متعب لي والطاقم التمريضي وهاي مشكلة انا اواجهها، طلب منه حل آخر بإعطائي ابر مسكن قال ما يصير نعطيك ابرة مباشرة اذا ما تبي سيلان نحولك السلمانية على الرغم من وجود بدائل كثيرة للسيلان لكن ما اخذ بها، وخرجت من المستشفى بدون تلقي رعاية صحية والسؤال الأن اذا كان الخيار لو تحويل ليش ما خبروني في الاصنيف لأن اخذت ليي قرابة الساعة انتظار وانتقال من قسم لأخر واخر شيئ تم التحويل لو مبلغيني من الأساس كنت رحت انتظرت في السلمانية بدل من اضيع وقت الانتظار واروح السلمانية انتظر من جديد؟ هل هذا مقبول؟ ولوصادني مضاعفات زيادة جراء التأخير من مسؤول عنها |
بعد منابعة سجل المريض تمت ملاحظة عدد جرعات المورفين والتي وصلت إلى 22 جرعة خلال ثلاثين يوم، وتم التواصل مع المريض و شرح البروتوكول الذي ينص على اعطاء جرعات المورفين بما لا يتجاوز ثمان جرعات في الشهر الواحد وبالتدرج في العلااج بداءا بالمحلول الوريدي والبيرفلقان ابدى المريض تفهمه وتم اغلاق الشكوى. |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-74158 | 8/6/2023 12:00:00 AM | 10/19/2023 10:31:49 AM | 8/6/2023 12:00:00 AM | |||||
5179 | MOHAMED JASIM MOHAMED HAMADA | 590043099 | 36979737 | mhjhbh@gmail.com | بالإشارة للمقترح رقم 2329915759 المرفوع بتاريخ 8 مارس 2023 أود أولا أن اشكر العمنين المحترمين بوزارة الصحة ومركز جدحفص الصحي على حسن التعاون وسرعة الاستجابة وقبول المقترح، ثانياً أود الاستفسار عن موعد تنفيذ المقترح بعد خمسة أشهر، علماً أننا قدمنا جميع الوثائق المطلوبة فور طلبها، مقدراً عالياً تعاونكم ورعايتكم للمواطنين من فئة ذوي الاحتياجات الخاصة، المواطن محمد جاسم حمادة هاتف: 36979737 |
تم التواصل مع صاحب المقترح محمد جاسم حمادة صاحب هوية رقم 590043099 واخباره بأنه لازالت الاجراءات قائمة وتم تقديم تميع المستندات المطلوبة ورفعها للجهات المعنية. |
JHC | Administrative | Suggestion | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-14937 | 8/7/2023 12:00:00 AM | 10/19/2023 10:38:32 AM | 8/7/2023 12:00:00 AM | ||||||
5180 | SALEH MAHDI SALEH ALSHEHABI | 860101126 | 39003235 | smsabh@gmail.com | ذهبت بابنى المريض لمركز جدحفص الصحي عند 8:45 مساء وقد اعطوني موعد 12:40 فهل يستطيع طفل مريض عمره ثلاث سنوات الانتظار حوالي اربع ساعات هل هذا يعقل؟ |
بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ورداً على الشكوى عبر تواصل الموجهة من قبل صالح 860101126 تم حضور المريض الى قسم التسجيل 20:45، حيث تم معاينة المريض من قبل قسم التمريض عيادة التصنيف في تمام الساعة 20:55 اي خلال 5 دقائق من حضوره الى المركز وقد صنفت الحالة على المستوى الرابع وفقاً للحالة الصحية والمؤشرات الحيوية ( نسبة الاكسجين في الدم 98% ودرجة الحرارة 36.4 ) وقد اعطي الموعد من قبل قسم التسجيل بناءاً على المواعيد المتوفرة ، وتم الاتصال مع صاحب الشكوى 4 مرات الا انه لم يتم الرد مرفق صورة من سجل التصنيف للمريض.
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JHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-44181 | 5/8/2023 12:00:00 AM | 10/19/2023 11:41:10 AM | 5/8/2023 12:00:00 AM | |||||
5181 | ZAHED ALI JASIM | 620105402 | 39109900 | كنت اعاني من الالم شديد في الخواصر فذهبت الى مركز جدحفص ولكن للاسف التصنيف لم ينصفنى رغم الالم الشديد بان حالتي غير طارئة والا احتاج الى معاينة الدكتور فارجعوني وقالوا لي ان اراجع المركز الصحي التابع لعنواني صباحاً السؤال لماذا تم تشغيل المراكز 24 ساعة. هل تشجعون على طلب سيارة الاسعاف او الذهاب للطوارىء السلمانية ان الانصاف في التصنيف او انهم لم يفهموا معنى التصنيف افيدونا مشكورين |
بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ورداً على الشكوى عبر تواصل الموجهة من قبل زاهد ربيع 620105402 ، تم حضور المريض الى قسم التصنيف ، حيث تم معاينته من قبل قسم التمريض ، وقد صنف على المستوى الرابع ، وفقاً لحالته الصحية الحالية. تم توجيه المريض الى قسم السجلات ليتم تسجيله ، الا ان قسم السجلات اخبروه بان المواعيد قد انتهت في تمام الساعة الواحده فجراً ، وبإمكان المريض التوجه الى المركز التابع له مركز الشيخ جابر الصحي عند الساعة السابعة صباحاً. وتم الاتصال مع صاحب الشكوى وتم شرح الية التصنيف المتبعة في المركز. مرفق صورة من سجل التصنيف للمريض شاكرين لكم حسن تعاونكم الدائم . |
JHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-36181 | 4/27/2023 12:00:00 AM | 10/19/2023 11:59:55 AM | 8/27/2023 12:00:00 AM | ||||||
5182 | 821204025 | 821204025 | 36369400 | masomoon@gmail.com | حدثت نوان السكن في البطاقة الذكية ولكن لم يتحدث المركز الصحي التابع لعنواني الجديد في تطبيق صحتى المفورض ان يظهر عندي مركز جدحفص الصحي واتبعت تعليمات التطبيق بحجز اول موعد في المركز وحدزت الموعد وحضرته ولكن لم يتحدث المركز الصحي عندي في التطبيق |
تم التواصل مع صاحبة الشكوى لعمل تحديث لبياناتها في نظام اي صحة لتتمكن من حجز مواعيد عن طريق التطبيق. |
JHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-38230 | 4/3/2023 12:00:00 AM | 10/19/2023 12:31:02 PM | 4/3/2023 12:00:00 AM | |||||
5183 | NAIF SALEH M ALAJMI | 871268787 | 39599927 | naifajmisa@hotmail.com | اتقدم بشكواي ضد الممرضة زهرة كاظم بمركز جدحفص الصحي حيث اني وصلت الى المركز ومعي والدي كبير في السن ومريض السكر والقلب لغرض تغيير ضمادات على خياطة بالاصبع في تمام الساعة 10:35 مساء 7 ابريل 2023، وقامت الممرضة المذكورة اعلاه برفض استقباله بحجة ان دوامهم انتهي 10:30 مساء ويجب الانتظار حتى الساعة 11 منع انه قسم طوارىء وبالرغم من التوضيح لها بان حالة الوالد لا تقبل التاخير وانه رجل كبير ومريض الا انها تعاملت بطريقة مزعجة وعقدت الامور. ارجو التفضل بمحاسبتها على ماصدر منها وتنبينهها لتقديم خدمة افضل ومراعاة المرضى ومعاملتهم بلطافة ومستوى يرقى ويواكب تطور القطاع وسمعته الطيبة وخاصة مع زوار المملكة . |
تم التواصل مع صاحب الشكوى نايف العجمي واخباره بأنه تم التنبيه على جميع الممرضات بعدم رفض اي حالة للتضميد والتعاون مع جميع المرضى وخاصة كبار السن هذا مالزم مع خالص شكري وتقديري على المتابعة. |
JHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-24733 | 4/9/2023 12:00:00 AM | 10/19/2023 1:00:37 PM | 4/9/2023 12:00:00 AM | |||||
5184 | ZAINAB ABDULAZIZ MOHAMED | 920400060 | 35091105 | zinab44sahwan92@gmail.com | السلام عليكم اتقدم بجزيل الشكر للجميع انا المواطنة زينب عبدالعزيز ولدي طفلة صغيرة نستلم مساعدات العينة من مستشفى جدحفص الصحي ( حفاظات أطفال) وتم مراجعة المركز في اليومين المحددين لاستلامهم لكن لم تتوفر الحفاضات ومع الوضع المادي لم نستطيع الشراء خصوصا بحلول شهر رمضان المبارك والالتزامات الشهرية نرجو منكم توفير الحفاضات ونكون لكم شاكرين |
تم التواصل مع صاحبة الشكوى زينب سهوان وتم اخبارها بأنه تم استلام الحفاضات من المخازن الطبية بالاضافة الى الحجم المطلوب اليوم في تاريخ 6/4/2023 وتم الاتفاق معها للحضور واستلام المستلزمات الخاصة بها . وتم الاتصال بها وعمل الللازم.
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JHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-86936 | 4/6/2023 12:00:00 AM | 10/19/2023 1:10:22 PM | 4/6/2023 12:00:00 AM | |||||
5185 | MOHAMED A.AZIZ MOHAMED FAKHAR | 820902047 | 33534630 | mohdfakher7@gmail.com | السلام عليكم الوالدة تستخدم الاكسجين وصال لينا 3 شهور ومستشفى جدحفص لا يوفر لنا هوز الاكسجين ونضطر لشرائهم لمادا هذا التأخير |
تم التواصل مع صاحب الشكوى محمد فخر وقد تبين من كشف السجل لدى قسم الرعاية بالمركز بأنه اخر استلام للمراجع كان 23/1/2023 ، ومن بعد لم يتم استلام المستلزمات المطلوبة من المخازن الطبيبة وسوف يتم التوزيع في حالة توفرها من المخازن ، حيث سيتم الاتصال به لاستلام المستلزمات المطلوبة في حال توفرها من المخازن . |
JHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-03171 | 4/6/2023 12:00:00 AM | 10/19/2023 1:17:22 PM | 4/6/2023 12:00:00 AM | |||||
5186 | ZAINAB ALI ABDULAMEER | 040209180 | 36251552 | ذهبت لمركز جدحفص الصحي لحالة طارئة يوم السبت 29/4/2023 في الساعة 17:15 عصراً في تم اعطائي الموعد في الساعة 22:05 من قبل التسجيل فذهبت مجدداً الى المركز في الساعة 22:05، فامتنعوا عن ادخالي بحجة انه موعدي في الساعة 21:05 في حين انه هذا ليس ماتم ابلاغي عنه ، فدخلت للدكتورة ايمان سيد فيصل في الغرفة رقم 8 ورفضت علاجي رفضاً تاماً بحجة انه قد مرت ساعة على الموعد ولم تتساعد معي حي اخبرتها بالمشكلة في حين انه هذا ليس ذنبي فقد ايتي على الموعد اللذي قيل لي رجعت الى المنزل من غير تلقي العلاج ومع حاجتي الشديدة للاجازة المرضية لعدم قدرتي على الذهاب للجامعة في ذلك اليوم. |
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JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-52231 | 4/30/2023 12:00:00 AM | 10/19/2023 1:27:27 PM | 4/5/2023 12:00:00 AM | ||||||
5187 | هديل | 39623388 | لا توجد معاملة من قبل موضفين الاستقبال .لقد حضرت بتاريخ11_10_2023 الساعة التاسعة والنصف ليلاً، وتم دخولي على التصنيف و حالتي أعاني من ألم في الظهر شديد وعند المتابعة مع الاستقبال أخبرني الموظف بأنه لا يمكن من دخولي إلا عقب الساعه الثانية عشرة وهذا الوقت متأخر علماً بأنه يوجد مواعيد ودكاتره كافيه هذا الوقت هل يعقل كمواطن بحريني أن يعامل بهذه الطريقة وكأنه يرجع بيته بدون علاج خدمة التعامل مع الاستقبال معاملة غير جيدة أتمنى النظر في الموضوع وألا يتم الموضوع الى الجهات العليا. |
تم التواصل مع العميل وشرح آالية حجز مواعيد الرعاية العاجلة في الفترة المسائية، وقد تم اخبارها بإمكانية ترتيب موعد مسبق على طبيب العائلة في الفترة من 7 صباحا الى 7 مساء عن طريق الاتصال بمركز الاتصالات أو تطبيق صحتي او الموقع الالكتروني في الحالات الغير عاجله ، وقد رحبت بهذه الخدمة ، تم توجيه موظفي الاستقبال على حسن معاملة العملاء. |
SJC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11057 | 11057 | 23-10-47924 | 10/17/2023 12:00:00 AM | 10/19/2023 1:27:51 PM | 10/17/2023 12:00:00 AM | |||||||
5188 | masooma aldhaif | 821204025 | 36369400 | masomoon@gmail.com | لك يتم حل المشكلة رقم 2327066909 لازلت لا استطيع حجز المواعيد لاطفالي على تطبيق صحتى على مركز جدحفص الصحي في تطبيق صحتى لازلنا على العنوان القديم البديع رقم زوجي الشخصي 721204201 ورقمي الشخصي 821204025 الرقم الشخصي لاطفالي 070508402 /121210766//090312244 |
تم التواصل مع صاحبة الشكوى وشرح الية تغيير العنوان من مركز لاخر حيث انه يتطلب مراجعة المركز الصحي لعمل تحديث ولكي يتسنى للمريضة اختيار طبيب العائلة وعمل بقية الاجراءات |
JHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-61532 | 4/5/2023 12:00:00 AM | 10/19/2023 1:34:36 PM | 4/6/2023 12:00:00 AM | |||||
5189 | feras altaitoon | 030102677 | 36944227 | دخلت على الدكتور علي العكري في مركز جدحفص غرفة 16 وبعدها قالي اذا جاي الى اجازة مرضية مابعطيك ، قل الى الدكتور انت مافحصتنى الى عشان تقرر احتاج اجازة او لا فقال الدكتور مايحتاج انا افحص خبرتي تكفي واجازة مابعطيك ، خبرته افحصنى واذا طلع مافيي شيء لاتعطينى اجازة ماقبل هالدكور المفروض مايكون ذكتور واخلاقه ماتسمح ان يكون دكتور وكان في دكتور ثاني بالغرفة وسمع الكلام الى دار بينا |
تم تسجيل المريض يوم الاثنين بتاريخ 17 ابريل 2023 في الفترة المسائية ، حيث كان موعده في تمام 17:50 ، وقد حضر قبل موعده في حوالي الساعة 16:30 ، وطلب منى ان اعاينه مباشرة فأجبته بان موعده لم يحن بعد ، فرد علي بأن موعدي سيكون مع اقتراب وقت الأذان ، فقلت له مما تشكو ؟ فأجاب انه يعاني من الم في بطنه ، وحين سألته منذ متى تشكو من الالم اجاب منذ الصباح، وقد كان ردي : ان عليه الالتزام بوقت موعده ، وان كان حضورلإجازة مرضية فلن اصرف له اجازة ، فأخذ يتذمر حينها اجبته بأنك تشكي من الالم منذ الصباح لماذا لم تأتي صباحاً ، فاخذ يجادل بالكلام مطولاً ويقول انت لم تفحصنى يالله افحص فأجبته حي يحين وقتك سأقوم بفحصك، فأخذ يتطاول بالكلام ويرفع صوته قائلاً انت من وين جايب شهادتك ، وقد شهد على هذا الموقف دكتور عماد البصري ، واخذ يصرخ قائلاً أريد المسؤول اين هو/ فأجبته بأن المسؤول غير متواجد في هذا الوقت، وعاود الصراخ بقوله ( عطنى رقم السمؤول) فأخبرته ان يتوجه للسجلات ويسأل عن رقم المسؤول ، فما كان منه الإ ان فتح هاتفه وقال ( عيد الكلا وهذاني بسجلك) ، فقلت له اغلق الهاتف وان ماتقوم به ممنوع، فتح باب الغرفة وقام بتصوير الاسم وقال سأنشرها في الانستقرام حتى ان دعماد اخبره بأنه من غير المسموح إعطاء رقم المسوؤل. |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-97630 | 4/18/2023 12:00:00 AM | 10/19/2023 1:47:12 PM | 4/18/2023 12:00:00 AM | ||||||
5190 | Zainab Husain | 920708510 | 97333135375 | zhusain.20100962@gmail.com | إلى من يهمه الامر بتاريخ ١٩ اكتوبر ٢٠٢٣ وبالساعة ٧ وربع كان والدي لديه موعد في مركز جاسم محمد كانو الكائن بمدينة حمد دوار ١٧، وكانت الدكتورة بغرفة ١٢ تناديني واردت الدخول ولكن حارس الامن منعني من الدخول بحجة انه لم يتم مناداتي وقال باسلوب غير لائق يهين المرضى:( اذا الدكتورة مانادتك بطلعك برع) في حين ان الدكتورة مازالت تناديني الا انه اصر لم يتم مناداتي ،هل هذا الاسلوب يليق بمستوى التعامل مع المرضى. اتمنى ان يتم إعادة النظر بموضوعي هذا بحزم لانه يمس خدمة وزارة الصحة في تقديم الخدمات مع المرضى علما ان والدي يبلغ من العمر ٦٤ عاما. مقدم الطلب حسين أحمد علي ٣٩٦٧٧٦٤٢ |
تم التواصل مع العميل والتأكيد له بضرورة التعامل الحسن المتبادل بين المراجعين والعاملين في المركز لتسير الأمور في أحسن صورة وقد تم توجيه الموظف المعني بما يلزم. |
MJK | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-62207 | 10/19/2023 12:00:00 AM | 10/19/2023 1:58:52 PM | 10/19/2023 12:00:00 AM | |||||
5191 | لا يوجد | Careless Doctor Room10 |
SJC | Administrative | Complaint | Service Quality | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-10-47263 | 10/18/2023 12:00:00 AM | 10/22/2023 10:29:55 AM | 10/19/2023 12:00:00 AM | |||||||||
5192 | Ahmed Abdulla Alsaegh | جميع الموظفين والعاملين ممتازين د.ايمان الماجد جداً ممتازة وذات نفسية وأخلاق عاليه جداً ومريحة جداً في التعامل ومن أفضل الأطباء الذين تعاملت معهم. |
تم تقديم الشكر لجميع الموظفين وبالخصوص د ايمان الماجد |
SJC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-10-18174 | 10/17/2023 12:00:00 AM | 10/22/2023 10:37:34 AM | 10/17/2023 12:00:00 AM | |||||||||
5193 | Maryam Olayyan | 970303041 | 97338828009 | duhaolayian@gmail.com | السلام عليكم ورحمه الله وبركاته لدينا مشكله بخصوص باركات ذوي الاعاقه في مركز الصحي دوار ١٧ انا لدي اب مقعد لا يستطيع المشي منذ سنوات طويله للأسف هناك فوضى في الباركات المخصصه ناس كثيره تقف في هذا البارك وهي ليست من هذي الفئه والسيارات ساده طريق للركوب على الدرج الخاص في الكراسي المتحركة اضطرينا انا واختي الثانيه وامي الذهاب من جهه الرصيف وحملنا ابي والكرسي معًا ونحن بنات ارجو عمل صبيه للرصيف والنظر في اماكن ذوي احتياجات الخاصه والتشديد بعدم استخدامه اذا لم يكن من هذي الفئه نحن متعذبين كثير بخصوص هذا الموضوع علما بأنها ليست اول مره وشكرًا |
تم التواصل مع العميل وبيان أن الموضوع خارج عن صلاحيات إدارة المركز الصحي. |
MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-91402 | 10/22/2023 12:00:00 AM | 10/22/2023 10:58:19 AM | 10/22/2023 12:00:00 AM | |||||
5194 | Eman Juma | 020101805 | 97332031909 | emanahmed0971@gmail.com | السلام عليكم اواجه مشكلة في برنامج صحتي حيث اني انتقلت الى منطقة اخرى وتغير عنوان السكن عندي لكن في البرنامج مو راضي يتغير المركز،، حاولت امسح البرنامج وادخل من اجهزة اخرى واخبرت المركز بذلك لكن دون جدوى فما الحل حيث انني لا استطيع حجز المواعيد في المركز التابع لي يظهر فقط المركز القديم |
تم التواصل مع العميل وتحديث بيانات عنوان السكن وهو تابع للمركز الصحي. |
MJK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-91871 | 10/22/2023 12:00:00 AM | 10/22/2023 11:28:41 AM | 10/22/2023 12:00:00 AM | |||||
5195 | Jassim Hilal | 811204707 | 33773883 | Jassm787@gmail.com | مقدم الشكوى لديه ابنة تم تحويلها لعمل أشعة في مركز سترة الصحي وذلك بسبب عدم توفر أشعة في المركز، وعندما ذهب وعمل الأشعة في المركز المحول له ،تم رفض تسجيل ابنته على الدكتوروتم إفادته بأن يرجع لمتابعة العلاج في مركز النويدرات |
تم التواصل مع مقدم الشكوى وتبين أن الشكوى ليست على قسم الأشعة ،وانما على قسم السجلات والأطباء حيث انه كان يريد استكمال العلاج في مركز سترة الصحي |
AAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-40577 | 8/9/2023 12:00:00 AM | 10/22/2023 12:24:46 PM | 8/9/2023 12:00:00 AM | |||||
5196 | باسمة محمد | 860510336 | 97334042278 | umabdulla.mb@gmail.com | السلام عليكم ورحمه الله وبركاته أنا تغيرته عنواني من رفاع الى مدينه حمد. أنا أكثر شي اخذ موعد اولاين متعود واسهل لي .والحين تغيرته عنواني ما اقدر اخذ موعد ولاين.اذ اخذ عن طريق ولاين يطلع مركز عبدالله بن خالد .أنا قبل اسبوع رحت خبرت. مركز محمد جاسم قالولي لزم تتصلين وأنا اتصل ع رقم 80007000 محد يريد عليه. فكرته اخباركم. يمكن تساعدني ... |
تم التواصل مع العميل وعمل اللازم بتحديث بياناته |
MJK | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-17510 | 10/22/2023 12:00:00 AM | 10/22/2023 1:01:36 PM | 10/22/2023 12:00:00 AM | ||||||
5197 | Ali Ali | 860708616 | 39341202 | ajmhad@hotmail.com | مقدم الشكوى لديه مشكلة بخصوص موظفة في قسم الصيدلية أسمها (سحر) ويدعي بأن في كل مرة يأتي لصرف أدويته تتعامل معه بفظاظة وازدراء ومع المرضى الآخرين. تتحدث معه بنبرة اعتلاء وتشكيك. ومؤخرا تذرعت له بعدم وجود تقرير من السلمانية في النظام وأن نوعية الدواء الموصوف لا تبين إن كان الدواء مزمن ام لا.
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تم التواصل مع مقدم الشكوى السيد علي جعفر من قبل رئيس مجلس إدارة مركز أحمد علي كانو الصحي الدكتورة فاطمة العلوي، وبعد الإطلاع على ملفه الصحي فإن المريض يأخذ نفس الدواء المصروف من قبل مستشفى السلمانية منذ 2019 ولديه تحويلان سنة 2019 و 2020 على المركز الصحي بنفس الدواء.، في الوصفة الطبية Chrono ولكن تم وصف Chrono التحويل قبل الأخير 2019 لم يذكر فيه تفصيلاً كلمةلذا كان من الواجب صرف نفس الدواء الموصوف من قبل أطباء مستشفى السلمانية.تم توضيح ذلك للموظفة قبل وصول الشكوى وبحث حيثيات الصرفالموظفة قدمت شكوى على المريض لإداري المركز السيدة دلال القرقور فيما يخص اسلوب التعامل ورفع الصوت وذلك قبل رفعه الشكوى بنظام التواصل الوطنى وعليه تم التواصل معه من قبل السيدة دلال قرقور وأفاد بأن ما تفضلت به الموظفة غير صحيح وانه لم يرفع الصوت وإنما أستاء من أسلوب التحقيق والإطالة في الصرف في كل زيارة من قبل نفس الموظفة |
AAK | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-05774 | 8/10/2023 12:00:00 AM | 10/22/2023 1:02:29 PM | 8/10/2023 12:00:00 AM | |||||
5198 | لا يوجد | 33360609 | ازدياد عدد الاسرة للسيلان لأن المراجعين يتأخرون بالساعات |
تم التواصل مع المريض وتوضيح له بأن تم رفع الموضوع إلى الطبيب المسؤول وإداري المركز الصحي وإدارة التمريض لتوسعة القسم. |
SJC | Administrative | Suggestion | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-10-83616 | 10/17/2023 12:00:00 AM | 10/22/2023 1:30:34 PM | 10/17/2023 12:00:00 AM | ||||||||
5199 | فاطمة فريح | 900602309 | 36764997 | frhanaljabr827@gmail.com | باحدى قطاعات المستشفيات الحكومية اود تجديد رخصة السلام عليكم انا موظفة تمريض
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تم الاتصال بالمراجعة وتوضيح الية فحوصات العمل و رسوم الفحص الطبي في المراكز الصحية ، وأن الرسوم تطبق على جميع الأفراد الراغبين بالعمل في مختلف القطاعات عند طلب استمارة الفحص، عدا ذلك بأن خدمة اجراء التحاليل متوفرة في المركز الصحي بدون الاستمارة |
HHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-10-00353 | 10/22/2023 12:00:00 AM | 10/22/2023 1:51:46 PM | 10/22/2023 12:00:00 AM | ||||||
5200 | Fatema Saleh | 930910150 | 97339933159 | fatema.m.933@icloud.com | عدم وجود مواعيد في الفترة المسائية في مركز مدينة حمد الصحي وغير ممكن الحجز عن
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بأننا قمنا بالاتصال بالمريضة المذكورة بياناتها أعلاه و أوضحنا لها بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها و بعدها قمنا بالإجابة على التساؤلات المتعلقة بموضوع الشكوى، و عليه فقد أبدت المريضة تفهمه لذلك و أما بخصوص انتهاء المواعيد فقد قمنا بتوضيح القنوات التي بإمكانها أخذ المواعيد من خلالها لضمان حصولها على الخدمة بصورة أفضل سواء من خلال مركز الاتصال او من خلال الموقع الالكتروني و هذا ما يفسر انتهاء المواعيد حيث يأتي المريض كل واحد حسب وقته، كما توجد اليه للتصنيف لاستقبال المرضى بعد انتهاء المواعيد حيث يقومون بقياس المؤشرات الحيوية للمريض، كما تم اعطاؤها موعد استشارة في الفترة المسائية اليوم تاريخ 22 أكتوبر 2023. أخيرا شكرت المريض الجهود المبذولة في المركز لخدمة المرضى وتم شكرها على ملاحظاتها وأن الادارة تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-10-75050 | 10/22/2023 12:00:00 AM | 10/22/2023 1:57:18 PM | 10/22/2023 12:00:00 AM | |||||
5201 | hussain ali | 901003590 | 33220424 | انا المريض حسين علي لقد قدمت الى المركز في تمام الساعة 02:40 وتم ادخالي على الدكتور محمد علي غرفة رقم (9) وانا اعاني من الاصابة بدسك في اسفل الظهر ولما طلبت العلاج تم معاملتي وكاني اريد الاجازة الطبية قبل العلاج وعلى كلام الدكتور نفسه ان الاجازة المرضية مموعة لاني مسجل على مركز السالم الصباح ارجو من حضرتكم اخذ الموضوع بعين الاعتبارملاحظة احمل تقرير طبي باصابتي بديسك
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تم الرجوع الى الشكوى والحالة الطبية، وتم التشديد على الطبيب بان الاجازة المرضية قد تمنح للمريض وان كان غير تابع للمركز الصحي اذا كان في تقدير الطبيب ان المريض يستحق فعلا الاجازة المرضية |
SHC | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 23-10-95307 | 8/27/2023 12:00:00 AM | 10/22/2023 2:10:23 PM | 8/27/2023 12:00:00 AM | ||||||
5202 | fatima abdullhussain hasan | 901001783 | 33822897 | تلقينا اتصال هاتفي من احدى المواطنات تشكو الطبيبة جمانة التي كانت تعمل في غرفة رقم 13 بمركز سترة الصحي في يوم السبت الموافق 14 يناير 2023، حيث ذهبت في تمام الساعة 15:15 مساء الى المذكور مصطحبة معها صديقتها المريضة فاطمة واللتي كانت تشعر باللوعة والغثيان مع الترجيع بسبب مشكلة في معدتها، وتشكو ان الدكتورة رفضت اعطاء صديقتها حقنة الفينارقن او البارفيقان واكتفت بوصف المغذي الغذائي فقط، حيث ان المريضة مصابة بالسكلر ايضا وتستنكر سوء معاملة الطبيبة للمريضة ورفض علاجها بالابرة المطلوبة وعدم التعاون مع المريضة وبناء عليه تقدمت بهذه البشكوى تطلب التواصل معها بصورة عاجلة.ملاحظة:المواطنة المشتكية/ انتصار علي حمد رقم التواصل 33822897المريضة فاطمة عبدالحسين حسن الرقم الشخصي 901001783 |
تم شرح للمريضة الالية المفترض اتباعها في طريقة العلاج والبروتكول وتم تنبيه الطبيبة بضرورة التواصل مع المريض شرح الالية والبرتكول العلاجي بشكل مستوفي لتكامل الاستشارة الطبية وضمان رضى وعلاج المراجعين بصورة أمثل . تم التأكد على الوجود كمركز صحي 24 ساعة لتقديم الخدمات الصحية للمريضة وتقديم المشورات الطبية |
SHC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10866 | 10866 | 23-10-37557 | 1/14/2023 12:00:00 AM | 10/22/2023 2:35:33 PM | 1/16/2023 12:00:00 AM | ||||||
5203 | رقية حسين عباس | 100403450 | طلب تقرير طبي عن المدعوة رقية حسين عباس علي الرقم الشخصي 100403450 |
التاريخ: 19/9/2023م
السلام عليكم ورحمة الله وبركاته..
تحية طيبة وبعد،،،
من خلال مراجعة الملف الطبي للمريضة رقية حسين عباس 100403450 تبين ان لديها زيارة في تاريخ 17/6/2023 وكانت تعاني من ألم في المنطقة الشرجية لمدة 4 أيام حيث قامت الطبيبة بتحويلها الي قسم الطوارئ بمجمع السلمانية الطبي الا انه لم يثبت زيارة المريضة الى قسم الطوارئ في ذات التاريخ في الملف الالكتروني. وفي تاريخ 21/6/2023 قامت المريضة بزيارة أخرى إلى المركز الصحي حيث كانت تعاني من ترجيع متكرر وغثيان وكان يبدو عليها علامات التعب الا ان مؤشراتها الحيوية كانت مستقرة وقامت الطبيبة بتقديم العلاج اللازم ووصف المغذي عن طريق الوريد وعمل فحص للدم وقد تبين من فحص الدم ارتفاع في نسبة كريات الدم البيضاء مما استدعى تحويلها إلى قسم الطوارئ بمجمع السلمانية الطبي.
الدكتورة مناهل الوداعي رئيس مجلس ادارة مركز سترة الصحي
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SHC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10866 | 10866 | 23-10-80256 | 9/19/2023 12:00:00 AM | 10/22/2023 2:46:35 PM | 9/19/2023 12:00:00 AM | |||||||
5204 | معصومة حماد | 39713653 | الشكر الجزيل للعاملين في مركز الشيخ جابر لتعاونهم مع حالة ابنتي الطارئة منذ لحظة تسجيلها والتصنيف ومن ثم التمريض ومن ثم الدكتور غرف 8 د.عبدالحسين دادي الشكر الجزيل للطفكم وتعاونكم وسهولة ولين التعامل جزاكم الله كل خير وأعانكم الله على خدمة البلاد والعباد. |
تم تقديم الشكر جميع الطاقم الطبي الذي كان يتواجد في تلك الفترة |
SJC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-10-99675 | 10/21/2023 12:00:00 AM | 10/22/2023 3:03:51 PM | 10/22/2023 12:00:00 AM | ||||||||
5205 | Entesar Althawadi | 670804258 | 39455577 | victory2030@hotmail.com | العيادة الساحلية الكونتر وصل عدد اتصالاتي 20 مرة ولا احد يرد والادهى انهم يرفعون السماعة ويغلقونة في وجهي وذي مب اول مرة |
تم التواصل مع المريضة انتصار الذوادي بخصوص الشكوى المقدمة وأتضح بأنها كانت تريد استفسار عن المواعيد وتم شرح لها آلية أخذ المواعيد وتم الأخذ بخاطلرها وأعطائها تحويل إداري العيادة للضرورة وفي نهاية المكالمة شكرت المريضة الجهود المبذولة تجاة خدمة المرضى وانتهت المشكلة |
BCC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10203 | 10203 | 23-10-10117 | 10/1/2023 12:00:00 AM | 10/23/2023 10:53:29 AM | 10/1/2023 12:00:00 AM | |||||
5206 | Fatima Anwar | 030909899 | 33762024 | f2600m211@gmail.com | من المفترض اغلاق العيادة الساعة 8 الثامنة ( عيادة البديع الساحلية)مساء ويجب توافر الأطباء لحد وقت الا غلاق ولكن لايوجد بها اطباء فقط ممرضين تعالج حالات الطارئة فقط يتم ارسال جميع المرضى التي حالتهم ليست طارئة لمركز الشيخ جابلر الأحمد الصباح الصحي فلماذا العيادة مفتوحة وهي لاتعالج المرضى |
تم التواصل مع المريضة هاتفيا بخصوص الشكوى المقدمة عن طريق برنامج تواصل وتم شرح للمريضة بأن الدوام في العيادة موحد لجميع مراكز الرعاية الأولية التي تعمل من الساعة7 صباحا لغاية 7 مساء وليست لغاية الساعة 8 كما أفدت المريضة وتم شرح لها آلية أخذ المواعيد (wep ) المسبقة وذلك عن طريق الأتصال لمركز المعلومات (80007000) أو عن طريق الأنترنت وانتهت المكالمة بشكر إدارية العيادة على التوضيح وشرح الآلية |
BCC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10203 | 10203 | 23-10-60290 | 10/22/2023 12:00:00 AM | 10/23/2023 11:14:06 AM | 10/23/2023 12:00:00 AM | |||||
5207 | mohamed abdulla | 500123837 | 39645456 | bubader12@gmail.com | الصورة المرفقة لمركز الشيخ صباح السالم الصحي فى ام الحصم وحالة اسم المركز وحالة العلم هل تم زيارة المركز من قبل احد المسؤولين الاطلاع على المركز المقصود من شكوي ان لوحة الركز الرئسية ممزق |
تم الاتصال بالمراجع الذي أرسل الشكوي وتم التشاور معة بان هناك خطاب وسيتمر تغيير اللوحة فى اقرب وقت ممكن واخبرني بانه يتمني أن يكون التغيير قريب جدا وتم ابلاغة بانه سيكون قريب |
SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-88622 | 10/19/2023 12:00:00 AM | 10/23/2023 12:19:28 PM | 10/19/2023 12:00:00 AM | |||||
5208 | Ebtesam Alaiban | 830905839 | 36658011 | lawyerebtisam@hotmail.com | سلام عليكم عندي شكوى على مركز محمد جاسم كانو وبالاخص رجل الامن الي واقف عند باب الدخول لغرف الدكاتره اسمه احمد جازل اخذت ابني المركز الساعه سبع صباحا حرارته مرتفعه ٣٨.٥ بعد ماعطيته بنادول وطلبت موعد قريب فقالولي اقرب موعد ١٢ ونص وروحي التمريض اذا حرارته مرتفعه بيحولونج الدكتوره رحت التمريض قالتلي بعد ماقاست حرارته روحي كلمي الدكتوره تشوفه الحين اذا تقدر توجهت الى الباب رفض حارس الامن يدخلني ويقولي مو حاله طارئة قتله الممرضه قالت روحي قالي انا بكلمها وراح كلمها ورجع قالي تفاهمت معاها على اي اساس حارس امن يحدد اذا كانت حالة ولدي حاله طارئة او لا وظف نفسه طبيب وحدد وضع ابني وراح كلم الممرضه |
تم التواصل مع المراجعة وتوضيح لها ان الحارس قد اعطي تعليمات بانه يسمح فقط لمن تم ندائهم من قبل الطبيب بالدخول الى القسم، وانه لو كانت حالت الطفل طارئة فانه سوف يتم استدعاء الطبيب من قبل الممرضة.الا ان المراجعة لم يعجها الرد وكانت تعلق على نقطة ان الحارس ليس مصرح له ان يحدد حالت الطفل، ومن قبلنا تم التواصل مع الحارس لمعرفة التفاصيل، فاخبرنا انه بعد التواصل مع قسم التمريض تبين ان الحالة اعتيادية فاخبرت المراجعة ان الحالة غير طارئة. |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-37854 | 10/23/2023 12:00:00 AM | 10/23/2023 12:52:34 PM | 10/23/2023 12:00:00 AM | |||||
5209 | KHALIFA BUDALAMA | 850100879 | 39991215 | bureema85@gmail.com | السلام عليكم ورحمة الله وبركاته نواجه صعوبة في حجز المواعيد في الفترة المسائية للحالات الطارئة بواسطة تطبيق صحتي او الموقع الالكتروني فيترتب عليه الذهاب الى المركز الصحي ومن ثم اعطائنا موعد وتم الرجوع للموعد.. اي نحضر الى المركز الصحي بمعدل مرتين. نقترح فتح المواعيد الطبية للفترة المسائية على تطبيق صحتي او الموقع الالكتروني |
تم التواصل مع العميل وسيتم رفع مقترحه للجهات المعنية |
MJK | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-42623 | 10/22/2023 12:00:00 AM | 10/23/2023 1:10:27 PM | 10/23/2023 12:00:00 AM | ||||||
5211 | ZAINAB SAYED JALAL JAWAD | 950805874 | . طلب إرسال الوثائق من نهرا لقسم التمريض فيما يخص الشكوى الواردة إلى رئيس قسم الشكاوي والحقيقات الطبية بتاريخ6/8/2023ذهبت إلى مركز سترة الصحي بسبب دخول حديدة في يدي وتورم وألم في اليد وتم اعطائي ابرة التسمم(لقاح التيتانوس)،بنفس اليوم حدث ألم واحمرار مكان الحقن وزاد في اليوم التالي،ذهبت إلى مركز سترة الصحي وأخبروني بأنه ممكن أن أكون تحسست من اللقاح وتسبب لي بالتهاب تم وصف مضاد لي لمدة اسبوع وقمت بالمراجعة نتيجة ازدياد الألم والانتفاخ خلال الاسوع
في الزيارة الأخيرة لي تم تحويلي للسلمانية بتاريخ 13/8/2023 ليلا
بعد العملية صرت أذهب كل يوم للمركز الصحي للمعالجة خلال معالجة الجرح في المركز الصحي تحدثنا مع احد الممرضين وأخبرنا أن ماحدث كان نتيجة خطأ من الممرضة حيث انها حقنت اللقاح في الموضع الخاطئ وكذلك بعض الممرضات أخبرونا بأن الموضع غير صحيح. تحدث زوجي مع مسئول الممرضين بقصد أن يتم الانتباه للمرضة وتعليمها حيث أنها حديثة التوظيف ولكن رده كان الدفاع عنها ويقول بأنها واثقة من عملها وأنها لم تحقن الابرة في موضع غير صحيح. قدمنا شكوى في تواصل. جاء الرد بأن تم استدعائكم من قبل مسئول الممرضين وتبين أنه لايوجد خطأ. ملاحظة: عندأخذي للإبرة كنت وحيدة مع الممرضة ،كانت هناك ممرضة واحدة ولكنها خلف الستار ولم تركيف أو أين تم حقن اللقاح ولكنها شهدت بأنها رأت أين وكيف تم الحقن وأنه صحيح % 100
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26.10.2023تم إرسال الوثائق بتاريخ إلى نهرا من قبل مشرف التمريض |
SHC | Proffesional | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Other Channels | 11993 | 11993 | 23-10-04826 | 8/28/2023 12:00:00 AM | 10/29/2023 11:22:55 AM | 10/26/2023 12:00:00 AM | |||||||
5212 | جعفر احمد الكتاب | 781203058 | 33888321 | التاريخ :21-6-2023 شكوى موجهة إلى قسم التمريض مركز سترة الصحي مسئول قسم التمريض تحية طيبة وبعد
أتوجه إليكم بشكوى مفادها إذا أعطي المريض دواءغير الموصوف له من الطبيب فمن في هذه الحالة يكون المسئول؟ وأين يتوجه المريض للمطالبة بحقه في مثل هذه الحالة وتحت أي قانون يتم محاسبة الممرض الذي قام بالخطأ؟وماذا يحدث في حالة وفاة المريض؟وكيف يتم ضمان عدم تكرار الخطأالطبي مستقبلا لي ولغيري من المرضى ؟ أرجوا الاجابةعلى الأسئلة مع جزيل الشكر |
تم التواصل مع المريض وتم إرسال الشكوى إلى لجنة الحوادث العرضية وتم إتخاذ الإجراء اللازم من قبل اللجنة |
SHC | Proffesional | Complaint | Clinical Management (Treatment) | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11993 | 11993 | 23-10-55339 | 6/21/2023 12:00:00 AM | 10/29/2023 11:02:54 AM | 7/4/2023 12:00:00 AM | ||||||
5213 | Ebtesam Alaiban | 830905839 | 36658011 | lawyerebtisam@hotmail.com | سلام عليكم عندي شكوى على مركز محمد جاسم كانو وبالاخص رجل الامن الي واقف عند باب الدخول لغرف الدكاتره اسمه احمد جازل اخذت ابني المركز الساعه سبع صباحا حرارته مرتفعه ٣٨.٥ بعد ماعطيته بنادول وطلبت موعد قريب فقالولي اقرب موعد ١٢ ونص وروحي التمريض اذا حرارته مرتفعه بيحولونج الدكتوره رحت التمريض قالتلي بعد ماقاست حرارته روحي كلمي الدكتوره تشوفه الحين اذا تقدر توجهت الى الباب رفض حارس الامن يدخلني ويقولي مو حاله طارئة قتله الممرضه قالت روحي قالي انا بكلمها وراح كلمها ورجع قالي تفاهمت معاها على اي اساس حارس امن يحدد اذا كانت حالة ولدي حاله طارئة او لا وظف نفسه طبيب وحدد وضع ابني وراح كلم الممرضه.
فاد من تواصل معي انهم وضعوا الحارس لادخال فقط الحالات الطارئة كيف ممكن لحارس امن يحدد الحاله الطارئة والممرضه في غرفه المعالجة هي من طلبت مني الذهاب للدكتوره بسبب ارتفاع حراره ابني كيف للاداره ان تحدد لحارس الامن ان يدخل فقط الحالات الطارئة وهو حارس ليس ممرض ولا طبيب هل يعمل الحارس عمل الممرض في تحديد الحالات الطارئة رغم انني اخبرته ان الممرضه ارسلتني للطبيبه وهي حددت انها حاله طارئة فقرر الحارس من تلقاء نفسه انها غير طارئة والممرضه غلطانه ؟؟ |
شكوى مكررة،تم الاتصال بها سابقاً، وتوضيح الية التعامل مع الحالات الطارئة، وطريقة المركز في الحفاظ على سرية وخصوصية المرضى بعدم السماح للمراجعين بالدخول على الاطباء قبل مناداتهم، وهو ما قام به حارس الامن بحسب تعليمات رئيس مجلس الادارة. |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-66626 | 10/24/2023 12:00:00 AM | 10/24/2023 8:58:31 AM | 10/24/2023 12:00:00 AM | |||||
5214 | Mother of Alzahra Zakareya | 39760678 |
السلام عليكم عذرا عندي شكوى على الدكتور سعيد والمساعد معه على سوء معاملتهم أمس عصرا لعلاج الاسنان، كنت على غرفتهم لعلاج أبنتي الزهراء زكريا عمرها 4 سنوات.
من دخلت الغرفة لم يكن له رغبة في العلاج وقال لي هو ومساعده ليش جايه وحنا من الساعه 2 فاتحين .قلت له ماعندي علم أنكم الساعة ثنتين فاتحين فكرت 4 تفتحون فجيت على اربع وشي فمباشر حط ليها حشوه بدون تنظيف السن قالت ماما يألمني بعد ما خلصنا رجعت للدكتور فقلت ليه يألمها قال أعطيها بندول أو مسكن وهو ماليه نفس ويصفح في التلفون. المشكلة أنه اذا ما في مجال انه يعالج ولا ليه نفس ليش يحط حشوه بدون تنظيف السن وبشيل التسوس المفروض يقول لي تعالي باجر وبعالجها وراح ارجع |
-تم التواصل مع المريضة والتحدث معها ووضحت وجهة نظرها وتم لها شرح ووقت الحجوزات ،وسوف يتم الحديث مع الدكتور والمساعد بهذا الخصوص . تم إعطاء طفلها العلاج الكامل ولكن المريضة تحدثت عن أسلوب التعامل . -تم الحديث مع الدكتور والمساعد بهذا الخصوص. |
SHC | Proffesional | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11993 | 11993 | 23-10-51999 | 7/17/2023 12:00:00 AM | 10/24/2023 9:10:12 AM | 7/17/2023 12:00:00 AM | |||||||
5215 | Zainab Jaffar | 910908974 | 33557727 | To whom it may concern. Sitra Health Center
Yesterday I came to my appointment with Dr.Omaima ,Room 2 at 7:30pm for a medical examination due to physical violence from Sitra police station. I told the doctor to keep my information confidential due to my sensitive work in the hospital and I reaffirmed it twice. Unfortunately, I opened I-Seha today. To find out that physical violence is mentioned as my Diagnoses. (please do what is necessary.) |
Send Data amendment request form to modify the information . |
SHC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11993 | 11993 | 23-10-06007 | 2/7/2023 12:00:00 AM | 10/24/2023 9:42:31 AM | 2/7/2023 12:00:00 AM | ||||||
5216 | أحمد الحايكي | 690001497 | 39669448 | مساء الخير الأخوات العزيزات وردتنا شكوى إذاعية: يتقدم صاحب الشكوى وهو أحد زوار مركز سترة الصحي حول عدم توفر أشرطة فحص السكر،حيث أنه زار المركز لاستلام هذه الأشرطة وتم إخباره بعدم توفرها طالباًومناشدًا أن يتم توفيرها وذلك لحاجته إليها. |
صباح الخير تم التواصل مع المريض صاحب الشكوى وأفاد بانه قد استلم المستلزمات كاملة النقص الذي حصل لدينا بسبب عدم تزويد المخازن تحياتي |
SHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11993 | 11993 | 23-10-25877 | 8/20/2023 12:00:00 AM | 10/24/2023 10:42:31 AM | 8/23/2023 12:00:00 AM | ||||||
5217 | Bayan Marhoon | 000804541 | 38170309 | Bayanmarhoon1@gmail.com | صاحبة الشكوى لديها موعد على غرفة رقم 1 ولكن لم يتم استدعاءها واكتشفت بأن الدكتور كانت مع الصيدلانية مع العلم بأنه لا يوجد مرضى في المركز . وكانت الدكتورة رقم 9 تنادي بأسماء مرضى غير موجودين ،فتوجهت لقسم السجلات ليتم استبدال موعدها لطبيب اخر ، حيث يوجد شاغر في غرفة اخرى، ولكن لم يقبلوأ بحجة أن الطبيبة " لا ترضى" وبأنه يجب احضار موافقة من الدكتورة للتبديل. وبعد مرور خمس دقائق تم استدعاء امها واخبرتها الدكتورة بأن عليها عمل فحص كورونا بدون أن تفحص حرارتها وتعود لها بعد عمل الفحص وظهور نتيجة سلبية . وعندما عادت الى الدكتورة لم تكن الطبيبة في غرفتها وطالت مدة انتظارها الى نصف ساعة او اكثر مع عدم وجود مرضى في المركز سواء اثنين او ثلاث . |
تم التواصل مع السيدة بيان مرهون مقدمة الشكوى، وتم بحث ومناقشة الشكوى الخاصة بزيارة والدتها السيدة لعية ابراهيم على عيادة رقم 1 بالفترة المسائية (د. ماجدة السيد)، والتي تتضمن التأخير في مناداة المريض وصرف الدواء بدون أخذ الفحوصات الاكلينيكية كالضعظ والحرارة وغيرها.تم بحث محتوى الشكوى مع د. ماجدة وأفادت : المريضة اشتكت من زكام حاد مع صداع وكانت أعراض الزكام واضحة مع سيلان بالأنف واحمراربالأنف من الخارج والأغراض كانت من يوم واحد فقط وعليه تم طلب عمل فحص الكورونا السريع للأطمئنان عليها حتى تتجنب مجالسة الآخرين في موسم عاشوراء، وتوجهت في هذه الاثناء الدكتورة الى قسم الصيدلية لصرف الدواء الخاص بها وعند رجوعها العيادة مباشرة استدعت المريضة واخبرتها بنتيجة الفحص (سلبي) وتم اعطائها العلاج المناسب وان مع فحص اللوز لا يتغير العلاج والمريضة لم تصر على أخذ علاج مغذي وحالتها كانت مستقرة . وأكدت الدكتورة انه حتى مع فحص البلعوم لن يتغير العلاج وأن الحالة اذا لم تستقر عليها مراجعة المركز.وتم شكر المريضة على التواصل والرد، وتم الإطمئنان على حالة والدتها ،وعرض عليها حجز موعد آخر ولكنها افادت في حين لم تتحسن سيتم مراجعة المركز الصحي .
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AAK | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-57185 | 7/25/2023 12:00:00 AM | 10/24/2023 12:02:56 PM | 7/25/2023 12:00:00 AM | |||||
5218 | - | - | 36888468 | الملاحظ ان كبار السن لهم الاولويه في المعاملات في جميع الادارات والوزارات فمن الأولى لكبار السن السن تقديم موعد مراجعه الطبيب في المراكز الصحيه حيث انهم لا يتحملون المرض ارجو ان يخصص موعد خاص لكبار السن مع الاهتمام بالاقتراح مع خالص الشكر |
بخصوص الاقتراح الوارد للصندوق بتاريخ 10 اغسطس 2023 بخصوص الاولويه لكبارالسن في مواعيد الاطباء وتم التواصل مع صاحب المقترح بتاريخ 27 اغسطس وتم التوضيح بان هذه الاليه متبعه في مراكز الرعايه الاوليه حسب توجيهات الاداره العامه للرعايه الصحيه الاوليه لكبار السن وذوي الهمم والاحتياجات الخاصه وبامكانه طلب الخدمه سواء كانوا اطباء او اداريين ولن يتوانوا في تقديم الدعم اللازم |
SHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11993 | 11993 | 23-10-46182 | 8/10/2023 12:00:00 AM | 10/24/2023 2:05:36 PM | 8/27/2023 12:00:00 AM | |||||||
5219 | Komail Ali | 041101502 | 38383050 | هل جميع الفحوصات مجانية مثل الفحوصات عن الأمراص المعدية أو مثل الفحوصات الشاملة أو فحوصات الدم |
السلام عليكم تم التواصل مع المريض كميل علي( 041101502)والاجابه على جميع استفساراته بخصوص ان الفحوصات جميعها مجانيه والتي تشمل الفحوصات الشامله والامراض المعديه وتمت الاشاره الى انه في حال طلب تحاليل للتوظيف فعليه التوجه للتسجيل في الكتاب ودفع مبلغ وقدره 10 دينار مع جزيل الشكر |
SHC | Administrative | Enquiry | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-19410 | 3/27/2023 12:00:00 AM | 10/24/2023 2:17:57 PM | 3/28/2023 12:00:00 AM | |||||||
5220 | Ghadeer A lmakana | 991207874 | 34506967 | ghadeer19991@gmail.com | سلام عليكم ، قبل شهرين تقريبا عملت الفحص الطبي للتوظيف لدى مركز سترة الصحي و على حسب علمي ان مدة صلاحية الفحص الى ٦ اشهر من تاريخ الاصدار ، احتاج نسخة جديدة للفحص لاستكمال اجراءات التوظيف ، هل بالامكان استخراج نسخة جديدة من المركز و طباعتها او يجب علي اعادة الفحص من جديد ؟ الاسم : غدير محمد رضا الرقم الشخصي : ٩٩١٢٠٧٨٧٤ |
السلام عليكم ورحمه الله وبركاته تحيه طيبه وبعد،،، في البدايه كرئيس مجلس ادارة مركز سترة الصحي اتوجه بالشكر لاداره المراكز الصحيه للجهود المبذوله ولاتاحه هذا البرنامج ليكون حلقه التواصل بين المراجعين والمركز الصحي في سبيل الارتقاء بجوده الخدمات المقدمه من قبل المركز الصحي. يوم الثلاثاء الموافق 16 مايو 2023 تم الاتصال بمقدمه الشكوى غدير الماكنة الساعه 2:02 ظهرا ،صاحبة الرقم الشخصي 991207874 اخبرتنا بانها سلمت اوراق الفحص الخاصه بها الى قسم الموارد منذ فتره، وعليه تم اخبارها من قبل المنسق الاول سوسن ناصر بانه يجب عليها عمل فحص جديد ودمتم دوما سندا وعونا ولكم جزيل الشكر والامتنان |
SHC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-85477 | 5/14/2023 12:00:00 AM | 10/24/2023 3:01:39 PM | 5/16/2023 12:00:00 AM | ||||||
5221 | Ebtesam Alaiban | 830905839 | 36658011 | lawyerebtisam@hotmail.com |
سلام عليكم عندي شكوى على مركز محمد جاسم كانو وبالاخص رجل الامن الي واقف عند باب
لدخول لغرف الدكاتره اسمه احمد جازل اخذت ابني المركز الساعه سبع صباحا حرارته مرتفعه ٣٨.٥
بعد ماعطيته بنادول وطلبت موعد قريب فقالولي اقرب موعد ١٢ ونص وروحي التمريض اذا حرارته
مرتفعه بيحولونج الدكتوره رحت التمريض قالتلي بعد ماقاست حرارته روحي كلمي الدكتوره تشوفه
الحين اذا تقدر توجهت الى الباب رفض حارس الامن يدخلني ويقولي مو حاله طارئة قتله الممرضه
قالت روحي قالي انا بكلمها وراح كلمها ورجع قالي تفاهمت معاها على اي اساس حارس امن يحدد اذا
كانت حالة ولدي حاله طارئة او لا وظف نفسه طبيب وحدد وضع ابني وراح كلم الممرضه
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الرد على الشكوى المقدمة من المراجعة ايمان . تم التواصل مع المراجعة حيث أفادت بان قسم التمريض قاموا بالواجب وتم شرح حالة المريض للأم وأفادت ان تم اعطائي الموعد في تمام الساعة 12لان على حسب الالية يعتبر حالة خضراء (حالة روتنية).
وتم اخباري من قسم التمريض بان الطبيب أحيانا ينادي قبل الموعد فتوجهت الى غرفة الأطباء لكي اكلم الطبيب فتم منعي من الدخول من قبل حارس الامن حيث أفادت بان الشكوى على حارس الامن وليس على التمريض فتم الشكر لقسم التمريض وللممرضة من قبل المراجعة . هذا مالزم والامر لكم |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-59952 | 10/23/2023 12:00:00 AM | 10/25/2023 7:30:00 AM | 10/24/2023 12:00:00 AM | |||||
5222 | Hasan Al Hayki | 861205103 | 36450592 | hasan@gmail.com | للأسبوع الثالث على التوالي الي يتم تدريب ممرضيين وممرضات جدد في مركز جدحفص الصحي في يومي الاجازة، ويحصل تأخير كبير للمرضى، وفي الإجازة خلال الثلاثة أسابيع الأخيرة انتظرنا أنا وأخي أدوارنا لأكثر من ساعة ونصف من أجل أن يتم إعطاءنا علاجنا وهو عبارة عن إبرة، ويتم تغيير الشفت ونحن ننتظر، وقد طلبنا من الموظفيين هناك بعدم تدريب الممرضيين الجدد في أيام الإجازة لأن عدد مرضى السكلر المراجعين للمركز في ، أيام الاجازة كبيرة، والوقت محدود، إذا لا يتم السماح لك، يأخذ علاجنا قبل الساعى 5:45 فجرا ويتم تغيير الشفت قي تمام الساعة 7 صباحاً، فعلياً لدى المرضى ساعة وربع فقط قبل تغيير الشفت لأخذ علاجهم وعدد المرضى يفوق 25 مريض فقط قي الفترة الصباحية، فإذا كان الوقت محدود، وعدد المرضى كبير، فهل من المعقول أن يتم تدريب موظفي جدد في هذا الوضع؟ لقد زادت آلامنا اليوم بسبب إنتظارنا لأكثر من ساعة ونصف على كراسي حديدية منتظرين أدوارنا، فلماذا الإصرار على ذلك؟ بإمكانهم تدريب الممرضيين الجدد في الأيام الاعتيادية لا في أيام الإجازة المكتظة بالمرضى وأمل أن تصل رسالتي إلى المعنيين ويتم حل هذه المشكلة. |
بعد الاطلاع على تفاصيل الشكوى المقدمة من المراجع، توضح بأننا نعمل جاهدين ضمن فريق عملواحد من أجل توفير الخدمات التمريضية على اكمل وجه لنيل استحسانهم ورضاهم ولضمان سلامتهم حيث انه تم فصل غرفة كاملة خاصة بمرضى السكر فقط حيث يتم اعطائهم جرعاتهم اليومية على ايدي موظفيين مؤهلين يعملون على توفير الخدمات العلاجية بأعلى جودة على مدار الساعة. وحيث انهم يتم التاكد من جرعات جميع المراجعيين السابقة لضمان سلامتهم ووفقا للبروتكول في مراكز الرعاية الصحية الأولية. تم الاتصال بالمريض وتم توضيح الية العمل بالمركز، وتم التأكد بأن جمبع الممرضيين ليسوا تحت التدريبـ ومؤهلين لتقديم الخدمات الصية ذات جودة عالية. عهود صالح الاسكافي نائب مشرف التمريض بمؤكز جدحفص الصحي |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 23-10-84091 | 6/24/2023 12:00:00 AM | 10/25/2023 7:47:47 AM | 6/24/2023 12:00:00 AM | |||||
5223 | Alaa Mohammed | 940105829 | 35659343 | عند الاتصال لحجز موعد في مركز الدير على رقم ٨٠٠٠٧٠٠٠ لا يتم الرد في كل مره احاول الاتصال فيها وعند حجز موعد من خلال الموقع لا استطيع اختيار التاريخ الذي اريده |
تم الاتصال بالمريضة وشرح اليها آلية التسجيل اون لاين وايضاً طريقة الاتصال بمركز الاتصال لاخذ موعد تفهمت المريضة آلية اخذ المواعيد بالمركز |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-93086 | 10/8/2023 12:00:00 AM | 10/25/2023 10:06:13 AM | 10/9/2023 12:00:00 AM | ||||||
5224 | مروة ابراهيم | 900406887 | 33478547 | marwa.zowayed@gmail.com | تنظيف وصيانة دورات المياه في مركز الدير الصحي |
تم الاتصال بالمريضه ووضحت بانه إإنارة الحمام لا تعمل وكان مظلم جدا بالاضافه الي مقعد الحمام مكسور، وفعلا تم اخبار الصيانه بذلك وقامت المريضة بشكر جميع العاملين بالمركز |
NDC | Administrative | Complaint | Facilities and Services | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-59228 | 10/11/2023 12:00:00 AM | 10/25/2023 10:08:30 AM | 10/11/2023 12:00:00 AM | |||||
5225 | نورة ماجد سلطان راشد | 830906487 | 35500621 | MARIOM8559@gmail.com | عيادة البديع الساحلية في جميع الأوقات لايوجد مواعيد انتهت المواعيد سواء عن طريق الأتصال أو الحضور الشخصي مما نلجأ الي العيادات الخاصة وفي بعض الحالات ( يقولون الحالة تحتااج طبيب بس مافي مواعيد يعني عيادة تضم مدينة سلمان والبديع كاملة الكادر والأطباء عدد محدد |
تم الإتصال بالمريضة وأفادت بأنها تتردد على العيادة بصورة قليلة كونها تعمل في السللك العسكري بينما وقت ترددها وهي بحاجة للعلاج لاتحضى بموعد للدخول على الطبيب بسبب قلة عدد الأطباء وأفادت بأنها لجأت للشكوى عبر برنامج تواصل لإيجاد حل لتوفير عدد كافي من الأطباء حيث تخدم عيادة الساحلية شريحة كبيرة من سكان مدينة سلمان ومنطقة البديع وتم شرح آلية التصنيف بعد نتهاء المواعيد التوجه الي قسم التمريض الذي بدورة معاينة المرضى وتصنيفهم حسب الحالة وأنتهت المكالمة بشكر المريضة للإدارية على الأهتمام بالشكوى والرد .
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BCC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10203 | 10203 | 23-10-83179 | 10/24/2023 12:00:00 AM | 10/25/2023 10:15:56 AM | 10/24/2023 12:00:00 AM | |||||
5226 | Maryam alhashemi | 890506698 | 33006828 | maryam0523@hotmail.com | I had an appointment for my son school check up.. for some reason of exam couldn’t be on time for the appointment i came 11 am but the doctor didn’t let me in for excuse that he had other patients but there was no one out and I would have waited to finish his patient but he said no because i am a bad doctor and won’t do the school check up for your son.. doctors first of all should be considerate and thoughtful not angry..i told him my son had surgery for two week absent i can’t everyday not let him to go school. But couldn't be considered at any point and can’t let my son do the vaccine again.since im here finish your job.. nbb centre room number 3 doctor ahmed matooq please follow up with him and tell him be nice to other patients |
تم التواصل مع المريضة وشرح آلية نظام المواعيد وفي حال عدم مناسبة الموعد بإمكانها تبديله إلى الوقت المناسب لها وتقبلت المريضة الآلية |
NDC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-62505 | 10/22/2023 12:00:00 AM | 10/25/2023 10:16:33 AM | 10/24/2023 12:00:00 AM | |||||
5227 | مي فيصل | 830602950 | 36636066 | ارجوا عمل المواعيد (الرعاية والأمومة) الكترونياً من موظفي الرعاية إلى موظفي الاستقبال |
المقترح:
توزيع اوقات الاستراحة للاطباء حيث لا يخرج جميع الاطباء في نفس الوقت. تم ابلاغ المريضة بأنه سيتم رفع المقترح إلى الإدارة |
NDC | Administrative | Suggestion | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-10-14201 | 10/16/2023 12:00:00 AM | 10/25/2023 10:36:04 AM | 10/16/2023 12:00:00 AM | |||||||
5228 | EBRAHIM MOHAMMED | - | - | شكوى على التصنيف |
الى من يهمه الامر... بعد التحية وفائق الاحترام.. الموضوع: الرد على شكوى المريض إبراهيم محمد اشارة الى الموضوع أعلاه ، الشكوى المذكورة تتعلق بتصنيف المرضى مع برنامج التصنيف الكندي والذي يحدد حالة المريض تبعا لما يعانيه المريض من علامات واعراض . قامت ممرضة التصنيف بمعاينة المريض وتبين انه يشكتي من ألم الاسنان خفيف منذ أسبوع وهو حسب برنامج التصنيف يعتبر في المستوى الخامس والذي يتحتم على المريض المراجعه في اليوم التالي. اننا نسعى في جميع اقسام التمريض في مركز سترة لخدمة المرضى وفق أعلى المعايير المتعبة والقوانين المنصوص عليعا ، واضعين نصب اعيينا راحة وسلامة المرضى . ولكم منا جزيل الشكر ووافر التحيات
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SHC | Administrative | Complaint | Appointments | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11993 | 11993 | 23-10-60983 | 3/13/2023 12:00:00 AM | 10/25/2023 2:59:26 PM | 1/13/2023 12:00:00 AM | ||||||
5229 | Intesar Alajooz | 840603851 | 33822897 | antsaraljwz@gmail.com | ما لم يشكر المخلوق لم يشكر الخالق ويشرفني ان اتقدم بخالص الشكر لجميع قسم التمريض بمركز ستره الصحي على اهتمامهم وحبهم وتقديرهم واحترامهم لي في وقت نوبتي داخل المركز كل كلمات الشكر لا تفيهم حقهم شكرا عائلتي الثانيه |
SHC | Proffesional | Appreciation | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-60789 | 6/11/2023 12:00:00 AM | 10/26/2023 8:57:08 AM | 6/11/2023 12:00:00 AM | |||||||
5230 | هاشمية السيد احمد شبر | 39540604 | بسم الله الرحمن الرحيم الى مدير ومسؤول مركز ستره الصحي المحترم بعد التحيه والاحترام اتقدم هاشميه السيد احمد شبر بتقديم الشكر والتقدير الكبير الى جميع الطاقم الطبي في مركز سترة الصحي على تفاني جهودهم في خدمه جميع مرضى مركز ستره الصحي لقد التمست التفاني في العمل وتقديم الخدمة عندما زرت المستشفى في منتصف الليل على مدى ليلتين متواصلتين وكانوا على اتم الاستعداد والنشاط والحب في مواساتي وتخفيف ألمي على رأسهم دكتور سامح، دكتوره آلاء احمد والممرضة سكينه العفو، مريم عبد الحسين، كوثر ابراهيم، آمنه حبيب، زهره عباس، قاسم، صادق سبيل وبقيه من كاتب وطاقم من طبي كانوا متواجدين |
SHC | Proffesional | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11993 | 11993 | 23-10-52816 | 3/9/2023 12:00:00 AM | 10/26/2023 9:46:12 AM | 3/9/2023 12:00:00 AM | |||||||||
5231 | عباس يحيى | 900604026 | 33880090 | بسم الله الودود ابدا رسالتي انا مريض السكلر عباس حسن يحيى ونيابتا من اخوتي واخواتي مرضى السكلر التابعين لمركز ستره الصحي بخالص الشكر والعرفان والامتنان اولا لوزارة الصحة وثانيا لإدارة مجمع السلمانية الطبي وثالثا لعياده المتعددة التخصصات (فقر الدم المنجلي )كل الموظفين من اطباء وممرضين ،وإلى كل من يهمه أمرنا نحن السكلر اخص بالشكر الجزيل لعيادتنا والقائمين والعاملين فيها ،دائما نلقاهم خير معين لنا ولآلامنا منذ تأسيس العيادة في عام 2012 لهذا اليوم لقينا منهم كل الاحترام والمساندة والمساعدة ، جزيتم خيرا ولا توفيكم أي كلمات شكر وتقدير ولا تسعني هذه السطور.كما نود نحن المرضى تقديم الشيء البسيط والمتواضع لطاقم العيادة الطبي والتمريضي بعدأذن المستشفى طبعا ،كتقديرا لهم(سيتم ارفاق الصورة اسفل) هذا قليل في حقهم ودمتم بألف خير. بأسم مرضى السكلر التابعين والمنتسبين لمركز سترة الصحي |
SHC | Proffesional | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-41500 | 7/20/2023 12:00:00 AM | 10/26/2023 9:45:19 AM | 7/20/2023 12:00:00 AM | ||||||||
5232 | عناد عوض الخلف | 720911320 | 33238887 | نرجو التكرم بتوفير مزيد من الأطباء للفترتين الصباحية والمسائية لاتوجد مواعيد بالعيادة دائما لانستطيع تلقي العلاج لعدم توفر المواعيد لقلة الأطباء وكذلك طريقة التصنيف فقط تعتمد على الحالات الطارئة لذلك لانتمكن من الدخول على الطبيب لأي سسبب كان |
تم الإتصال بالمريض الذي أفاد بأنة بسبب ظروف العمل لايستطيع الذهاب الي العيادة مبكرا للدخول على الطبيب وتم شرح للمريض آلية أخذ web المواعيد المسبقة عن طريق مركز المعلومات أو وتم طمأنينة المريض بأن شكواة ستصل الي المعنيين لإيجاد الحلول |
BCC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 23-10-85798 | 10/24/2023 12:00:00 AM | 10/26/2023 9:52:36 AM | 10/26/2023 12:00:00 AM | ||||||
5233 | د.لولوة راشد شويطر | تحية طيبة وبعد،، يطيب لي ان أتقدم بإسمي شخصيا ونيابة عن منتسبي مراكز الرعاية الصحية الأولية بجزيل الشكر والامتنان على جهودكم المبذولة وتعاونكم كفريق طبي متكامل في مركز ستره الصحي ومتقن بصفة عامه، كما نرجو منكم رفع شكري وتقديري الى جميع منتسبي مركز ستره الصحي على ضوء الوارد (مرفق) مما له من الأثر الإيجابي على جوده العمل وتقديم افضل الخدمات الصحية بمراكز الرعاية الصحية الأولية بما يصب في مصلحه المواطنين والمقيمين، وإنا على ثقه بأن الطاقم الصحي بأجمعه يسعى جاهدا لما فيه صحة وسلامة المجتمع. متمنين لكم دوام التوفيق ومزيدا من التقدم . ،،،وتفضلوا بقبول فائق الاحترام والتقدير
الدكتورة لولوة راشد شويطر رئيس الخدمات الطبية بمراكز الرعاية الصحية الأولية القائم بأعمال الرئيس التنفيذي لمراكز الرعاية الصحية الأولية |
SHC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11993 | 11993 | 23-10-53427 | 7/24/2023 12:00:00 AM | 10/26/2023 10:02:06 AM | 7/24/2023 12:00:00 AM | ||||||||||
5234 | faisal selabeekh | 890900124 | 33725993 | faisalsulaibeekh@gmail.com | good day after updating my address from Qalali to hoora in my CPR lve updated my recods from BBk health center to hoor health center when i try to ues the SEHATI app to book an appointment my health center is stell BBK .Please note also ive attended the health center for treatment i have logged out and log in and also reninstalled the SEHATI app but the problem still exsits awating your response thank you |
تم التواصل مع الشخص وابلاغ الجهة المعنية وحل الموضوع |
ALH | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 23-10-62788 | 9/26/2023 12:00:00 AM | 10/26/2023 11:46:13 AM | 9/26/2023 12:00:00 AM | ||||||
5235 | صفيه داوود البلوشي | 34016751 | اشكر الطاقم وموظفي مركز حمد كانو قسم العلاج الطبيعي على حسن المعامله وروحهم الحلوه هذا جزى من العلاج تمنياتي لهم جميعا بالصحه والعافيه وعلى راسهم الدكتوره لمياء الدرازي شكر خاص لتعاملها وروحها الجميله |
تم توصيل الشكر للطاقم |
HKC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-16041 | 5/25/2023 12:00:00 AM | 10/26/2023 12:43:38 PM | 5/31/2023 12:00:00 AM | ||||||||
5236 | منيرة غواص | 33348330 | بخصوص موعد الألترا ساوند في مركز أنجنير يعاني ولدي من آلام في بطنه..واعطى موعد متأخر جدا في تاريخ ١٣ مارس٢٠٢٤ الرقم الشخصي 000503835 رقم التواصل 33348330 وشكرا لتعاونكم |
تم التواصل مع ولدة المريض يوم امس وترتيب لهم موعد اقرب |
YAE | Administrative | Complaint | Appointments | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-10-50626 | 10/25/2023 12:00:00 AM | 10/26/2023 1:05:44 PM | 10/25/2023 12:00:00 AM | |||||||
5237 | Maream Muqbel | ٩٠٠٩٠٩٤٢٠ | 33975793 | اتقدم بشكوى على مركز انجنير من قبلي صاحبة الانسة مريم اسماعيل مقبل احمد الرقم الشخصي ٩٠٠٩٠٩٤٢٠ في البداية ذهبت الى مركز الصحي يوسف انجنير بمدينه عيسى الساعه ٦ ونصف، والا اذا تم تحويلي الى غرفة التصنيف وقدمت لهم مشكلتي الصحية بانه ظهري يألمني ، وبعدها اخبروني اذهبي الى الاستقبال لاخذ موعد لكشف الدكتور .. والا انصدمت بانه الموظف رفض باعطائي موعد وقال لي لن اعطيكي موعد لانه حالتك مصنفة غير طارئة كيف انت يا موظف استقبال تقرر وتصنف بانه حالتي غير طارئة وكيف انت يا موظف ترفض اعطاء موعد لكوني مواطنة او انسانه ورفض العلاج يا عديمي الانسانية والرحمة حسبي الله ونعم الوكيل ، وعلماً العلاج في مملكتنا قرره جلالة العظمة الملك حمد الله يحفظه ويرعاه ويطول بعمره مجانا لكل مواطن بحريني في دستوره الكريم هذا المركز مخالف لقانون الصحة ، وللعلم كان المركز شبه فاضي وخالي من المرضى الا اعداد قليلة ،، وذهبت الى رئيس الدكتور قال لي بامكان فحصك ولكن لن اسجلك ، الرجاء التكرم بالنظر الى مشكلتي واتخاذ الاجراءات اللازمة والا ساتقدم بشكوتي الى مكتب رئيس مجلس الوزراء |
تم التواصل مع المريضة من قبل اداري المركز الصحي وتم شرح نظام التصنيف والطوارئ لها في فترات المساء والاجازات ولم تكن مقتنعة به وطلبت ان تتحدث مع رئيسة الاطباء وكذلك تم شرح نظام التصنيف من قبلها |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-10-29967 | 10/26/2023 12:00:00 AM | 10/26/2023 1:08:00 PM | 10/26/2023 12:00:00 AM | ||||||
5238 | ابو يوسف | 111139546 | 39457756 | تم فتح خياط الجرح قبل الالتئام |
تم التواصل مع المراجع من قبل رئيس الاطباء والاستماع له بخصوص موضوع ابنه وتم شرح الاسباب التي ادت الى التهاب الجرح رغم استيفاء المدة حيث انه كان ينبغي اعطائة مضاد لفترة معينه قبل فتح الخياط وتم حل الموضوع |
YAE | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-10-18201 | 10/25/2023 12:00:00 AM | 10/26/2023 1:22:45 PM | 10/26/2023 12:00:00 AM | ||||||
5239 | حسن احمد الملاح | 39291001 | بخصوص المختبر من الافضل ارجاع نظام العمل من الساعه السادسة صباحا لتخفيف الضغط |
تم الرد على صاحب المقترح وإعلامه بأنه لا يوجد لدينا مانع من طرح مقترحه مع إدارة المختبر علماً بأنه تم اخباره بأنه تم تغيير التوقيت من الساعة السادسة إلى السابعة بناءً على الاحصاءيات بعدد المرضى المترددين على المختبر في جميع مراكز الرعاية الصحية الأولية . تحياتي |
YAE | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-10-12119 | 10/22/2023 12:00:00 AM | 10/26/2023 1:35:07 PM | 10/26/2023 12:00:00 AM | ||||||||
5240 | اسماعيل الحداد | 781104513 | 33072072 | alhaddad140481@gmail.com | السلام عليكم ، يوم الخميس 26/10/2024 مركز الدير الصحي يوجد لدى موعد مسبق لكن بسبب (ظروف طارئة) تأخرت عن الموعد المحدد عيادة الدكتورة فروزان عبدالنبي تم تحويلي إلى قسم المواعيد وقسم المواعيد إلى قسم المعالجة للتصنيف ثم قسم المواعيد أخبروني لا يوجد مواعيد فقط يوم الأحد مريض فوق الساعة يبحث عن علاج ، نحترم ونقدر الأنظمة والقوانين لكن تقدير الأمور والمراعات مطلوبة في الحالات الصحية ومع ذلك خرجت من المركز الصحي دون علاج ، مع التأكيد على الالتزام بالوقت والإجراءات التنظيمية لكن يجب مراعات الظروف الصحية.
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تم التواصل مع العميل وتم شرح الاليه المتبعه في سير العمل في حال تاخر المريض والتصنيف وتفهم العميل وتقبله واننا دوما نسعى لرفع مستوى الخدمات المقدمه
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NDC | Administrative | Complaint | Appointments | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-22520 | 10/26/2023 12:00:00 AM | 10/26/2023 2:09:27 PM | 10/26/2023 12:00:00 AM | |||||
5241 | جهان سند | 760605700 | 39669726 | jahoon1976@hotmail.com | السلام عليكم، إبنتي ملاك محمد 020807805, تعرضت للتشنج من يومين و تمت زيادة جرعتها من Lamictal إلى 150 mg في الليل مع بقاء جرعة الصباح على 100 mg كل مرة تتشنج إبنتي وتزيد جرعة الدوا ، الإجراء المتبع هو الذهاب إلى عيادة الأعصاب والوقوف بالساعات للدخول بين المرضى لكي يقوم الطبيب بإدخال المعلومات وطلب الدواء بالجرعة الجديدة ، وهذا وضع غير عملي بتاتاً مع أصحاب الأمراض المزمنة وخصوصاً إبنتي التي تعاني من تشنجات خارجة عن السيطرة وموعدها القادم مع دكتورة فاطمة عبد الله في أغسطس ۲۰۲٤ ، لذا نرجو التعاون وإعطاء طبيب المركز الصحي صلاحية طلب دواء التشنج وزيادة الجرعة دون أن نضطر للذهاب لمستشفى السلمانية كل مرة
والدة ملاك . جيهان سند . رقم الإتصال 39669726 |
تم الاتصال بوالدة المريض . وشكرها على الثقة في طبيب المركز الصحي و كما الايضاح بان هذه الحالات لا يتم تغيير الادوية لها في المركز الصحي بل في الرعاية الثانوية من قبل الاختصاصي و ليست من صلاحية طبيب المركز . و في حال الحاجة الرجاء الرجوع للطبيب الاختصاصي في مستشفى السلمانيه او الطوارئ اذا دعت الحاجة . هذا ما لزم للتوضيح مع جزيل الشكر. د. أفراح سعيد |
BQC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-10-83539 | 10/11/2023 12:00:00 AM | 10/29/2023 3:08:31 AM | 10/11/2023 12:00:00 AM | |||||
5242 | Abdulla Malik | 960307699 | 39499299 | abdullaqmalik@hotmail.com | My address has been changed but I cannot book an appointment with my new health centre (Bilad Al Qadeem) as my old health centre is the only option (Yousif Engineer) |
تم التواصل مع المراجع و تبين انه غير قادر على حجز موعد في تطبيق صحتي على الرغم من تغيير عنوانه لمركز البلاد القديم، فتم تحديث العنوان في نظام آي صحة وأصبح قادراً على حجز موعد باستخدام التطبيق. |
BQC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-10-79318 | 9/23/2023 12:00:00 AM | 10/29/2023 3:16:46 AM | 9/23/2023 12:00:00 AM | |||||
5243 | محمود شرف | 950300438 | 33349332 | mahgtr9500@hotmail.com | السلام عليكم بخصوص مراكز الصحية التى لايتم إعطاء إجازة مرافق مريض ويضطر المرافق أن يسجل أنه مريض ليتم اعطائه مرضية بدل مرافق مريض ويتم خصم المرضية من الإجازات المرضية السنوية ولا يتم خصمها من مرافق مريض وبعض الإدارات الوظيفية يتضايقون بسبب كثرة المرضيات واذا اخبرناهم انه لايتم إعطاء مرافق مريض في المركز الصحي ونعاني من هذه المشكلة منذ سنوات و يرجى النظر في حل المشكلة وشكراً. |
السلام عليكم . تم الاتصال بصاحب الشكوى و توضيح الأمر بأنه لا يصح لطبيب المركز إعطاء إجازة مرافق مريض و يمكن إعطاء إثبات في حضور عن الحاجة لذلك . هذا ما لزم للتوضيح. مع جزيل الشكر د. افراح سعيد رئيس مجلس ادارة مركز بلاد القديم الصحي |
BQC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-10-19067 | 10/11/2023 12:00:00 AM | 10/29/2023 3:23:48 AM | 10/11/2023 12:00:00 AM | |||||
5244 | لايوجد | لا يوجد | 39227074 | المواعيد دائما بعهيده واحيانا المريض بحاجه الى مواعيد مكثفه |
تم اعطائه خيار الفترة المسائيه في احمد علي كانو |
HKC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-74625 | 6/22/2023 12:00:00 AM | 10/29/2023 7:50:33 AM | 6/25/2023 12:00:00 AM | ||||||
5245 | لايوجد | لا يوجد | دوره مياه النساء تحتاج الى تجديد وعنايه حيث wc مكسور والسيفون لايعمل جيدا ولايوجد علاقه للملابس ولا مناديل للتنظيف |
تم اصلاح السيفون المكسور وتوفير محارم في الحمام |
HKC | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-48408 | 8/15/2023 12:00:00 AM | 10/29/2023 7:58:00 AM | 8/17/2023 12:00:00 AM | |||||||
5246 | فاطمه علي صالح | لا يوجد | 33341431 | شكرا لكم على الخدمه الممتازه بالتوفيق |
تم توصيل الشكر للموظفين |
HKC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-36290 | 5/28/2023 12:00:00 AM | 10/29/2023 8:02:32 AM | 5/30/2023 12:00:00 AM | |||||||
5247 | صفيه علي بوعلاي | لا يوجد | 39522211 | لامقترحات كل شي ممتاز لاشكاوي لان جميع العاملين بالمركز متعاون مع المرضى |
تم توصيل المدح للموظفين |
HKC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-36507 | 5/30/2023 12:00:00 AM | 10/29/2023 8:16:56 AM | 6/1/2023 12:00:00 AM | |||||||
5248 | ميعاد خالد لايفاري | 32323283 | اول مره شكرا اخصائيه رباب التاجر لاهتمامه وعملها الدؤب |
تم توصيل الشكر للموظفه |
HKC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-75576 | 6/1/2023 12:00:00 AM | 10/29/2023 8:28:17 AM | 6/4/2023 12:00:00 AM | ||||||||
5249 | مديحه محمد مصطفى العباسي | 33453043 | اشكر الاخصائيه لمياء الدرازي لحسن معاملتها وخدمتها المميزه للمريض وسعه صدرها |
تم توصيل الشكر للموظفه |
HKC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-46640 | 8/1/2023 12:00:00 AM | 10/29/2023 8:30:30 AM | 8/3/2023 12:00:00 AM | ||||||||
5250 | كوثر عبدالحين ابراهيم | 66382552 | لاتوجد اي اقتراحات اشكر جميع الاخصائيين على مجهودهم وخصوصا لمياء الدرازي على اعطائها ورحابه صدرها لجميع المرضى |
تم توصيل الشكر للموظفه |
HKC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-85632 | 8/1/2023 12:00:00 AM | 10/29/2023 8:32:27 AM | 8/3/2023 12:00:00 AM | ||||||||
5251 | وفاء فاروق محمد | 39181911 | كل الشكر والتقدير للاخصائي المعالج السيد ابراهيم في قسم العلاج الطبيعي فهو نموذج طيب في الخلف وحسن التعامل مع المرضى ... ونعم المعالج |
تم التواصل مع الاخصائي وشكره |
HKC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-99388 | 9/10/2023 12:00:00 AM | 10/29/2023 8:37:04 AM | 9/12/2023 12:00:00 AM | ||||||||
5252 | محمد احمد سليمان | لا يوجد | 39612230 | abuamer1960@gmail.com | اود ان اشكر القائمين على هذا المركز الرائع واخص بالذكر الاخصائي ابراهيم
تعامله رائع مع المرضى جزاكم الله جميعا كل خير |
تم توصيل الشكر للموظفين |
HKC | Administrative | Appreciation | Physiotherapy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-10-14343 | 1/25/2023 12:00:00 AM | 10/29/2023 8:42:46 AM | 1/29/2023 12:00:00 AM | ||||||
5253 | Ali Buhejji | 931002613 | 37105556 | aobuhijji@gmail.com | السلام عليكم ورحمة الله وبركاته |
تم التواصل مع المراجع وقام بشكر موظفين الاستقبال والثناء على عملهم جميعا وقال يعطيهم العافية |
NDC | Administrative | Appreciation | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-29834 | 3/16/2023 12:00:00 AM | 10/29/2023 9:47:41 AM | 3/19/2023 12:00:00 AM | ||||||
5254 | صالح الصيادي | 880914793 | 33005054 | salehnaji69@gmail.com | السلام عليكم ورحمة الله وبركاته |
تم التواصل مع المريض وشرح له آلية اصدار بطاقات الاعفاء وتفهم المراجع الامر |
NDC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-55527 | 3/14/2023 12:00:00 AM | 10/29/2023 9:52:13 AM | 3/19/2023 12:00:00 AM | |||||
5255 | محمود المحمود | 891102892 | 97333200766 | Almahmood212@gmail.com | عدم الرد على المكالمات من الصبح لهذ المواعيد وتم الرد الساعه 9:30 وتم اخباري لايوجد مواعيد وهاذي ليسه المره الأولى |
تم التواصل مع المريض وشرح له آلية طرق تسجيل المرضى بالتفصيل عم طريق اون لاين والكول سنتر والمركز الصحي واستقبال حالات الطوارئ بالمركز |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-39725 | 3/9/2023 12:00:00 AM | 10/29/2023 9:55:20 AM | 3/13/2023 12:00:00 AM | |||||
5256 | AYSHA ALJUDAR | 33092498 | قسم الاسنان يحتاج الى زيادة عدد الاطباء ليتم استيعاب المرضى وزيادة المواعيد ومرونة الحصول على موعد بسهولة. |
رداً على طلب المريضة والذي يتضمن زيادة عيادات قسم الاسنان وكذلك الاطباء تم الاتصال عدة مرات بالمراجعة ولكن لم ترد على الاتصالات، وتم طرح الموضوع وادراجة في مخطط الوزارة وهو قيد الدراسة . |
MKHHC | Administrative | Enquiry | Oral and Dental | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10210 | 10210 | 23-10-57659 | 9/6/2023 12:00:00 AM | 10/29/2023 9:58:02 AM | 10/23/2023 12:00:00 AM | ||||||||
5257 | محمد علي | 941206335 | 97366626121 | عدم وجود مواعيد كافية فالمركز الصحي ، و تطبيق صحتي و ٨٠٠٠٧٠٠٠ |
تم التواصل مع المريض وشرح له آليه تسديل المرضى وطرق التسجيل بالمركز الصحي وتفهم المريض وقام بشكري والثناء على العاملين بالمركز |
NDC | Administrative | Complaint | Appointments | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-32064 | 2/26/2023 12:00:00 AM | 10/29/2023 9:59:14 AM | 3/2/2023 12:00:00 AM | ||||||
5258 | EBRAHIM HAMAD ALONAZI | 35121273 | عدم احترام المريض من قبل موظف الصيدلية شفت الساعة 12:05 صباحاً |
تم التواصل مع صاحب الشكوى وتبين ان الوصفة مكتوبة بمركزالشيخ عبدالله وان دواء الكولسترول غير متوفر في جميع مراكز الصحية ولكن، وحضرالمريض لمركز مدينة خليفة لاخذ الدواء واخبرته الموظفة ال الدواء غير متوفر وهذه الوصفة تصرف في الوقت الاعتيادي وليس في شفت اخر ليل ولم يعجبة الرد بان الدواء غير متوفر. |
MKHHC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10210 | 10210 | 23-10-28314 | 10/18/2023 12:00:00 AM | 10/29/2023 10:08:09 AM | 10/18/2023 12:00:00 AM | |||||||
5259 | Mohamed Abualroos | 881005886 | 97333389797 | mohd_faraj@hotmail.com | السلام عليكم ورحمة الله وبركاته, اود ان الفت عناية الاخوة الافاضل المحترمين، القائمين على تطوير الخدمات في وزارة الصحة وبالاخص المراكز الصحية. ان من الغير معقول ان المواطن يدخل على الموقع لاخذ موعد له ومن ثمه يود ياخذ موعد لابنه فيرفض النظام برسالة تظهر انك اخذت موعد للتو حتى ولو برقم شخصي اخر، كما انه من الغير معقول ان جميع المواعيد ممتلئة على الموقع ولما احضر شخصياً تكون المواعيد متاحه ! هل يعقل ان الموقع الذي وجد لكي يخدم الوقت يكون مجرد صورة ! كما اود ان الفت عنايتكم بانني حضرت شخصياً اليوم الاحد الموافق ١٢/٢/٢٠٢٣لمركز الدير الصحي في تمام الساعة ١٢:٣٠ مساءً لاخذ موعد لابنائي بعد المحاولة الفاشلة في اخذ موعد عن طريق الموقع ومحاولة فاشلة اخرى في الاتصال على رقم ٨٠٠٠٧٠٠٠، فانصدم بموظفة الاستقبال تخبرني عليك الرجوع مرى اخرى في تمام الساعة ٢:٠٠ مساءً لاخذ موعد .. لا يمكن اخذ موعد الان !!!! ماسبب ؟ هل من المعقول بعد تحملنا عدم فاعلية النظام لحفظ الوقت يجب الحضور اكثر من مره لحجز موعد فقط!؟ ارجو التكرم من المختصين النظر في الموضوع انف الذكر. |
تم التواصل مع المريض وشرح له طريقة اخذ المواعيد الاون لاين وايضا تم سؤاله عن الموظفة المذكورة وتنبيه الموظفة بعدم ارجاع المريض وتسجيل له موعد في حالات توافر المواعيد وقام المريض بشكري على التواصل السريع والخدمات المقدمة بالمركز |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-75242 | 2/12/2023 12:00:00 AM | 10/29/2023 10:11:13 AM | 2/13/2023 12:00:00 AM | |||||
5260 | Farida Almahmood | 97333004345 | farida.almahmood@gmail.com | السلام عليكم كنت ذاهبة لمركز الدير الصحي لطلب خدمة الساعة ٦:٥٥ واذ الموظف قام بإخباري بان تم اغلاق المركز ولا يمكنه بتقديم اي خدمه لي، اذ ان المركز يتم اغلاقه الساعة ٧، طلب مني بالذهاب للطوارئ و رفضت الممرضه بدخولي وكانت تصرخ وهي هندية الجنسية وطلبت مني الذهاب الى مركز بوماهر الصحي وبعد رفضي بالذهاب قامت بطلب من زميلتها بإدخالي ليتم فحصي وكان الطلب بإسلوب غجري وكريه، بعد ما ان رفضت رجعت لموظف الاستقبال لكي افهم منه لماذا لم يتم استقبالي وباقي من وقت اغلاق المركز ٤ دقائق كان اسلوبه جداً سيء ويريد المشاجره وتركته وهو يصرخ |
تم التواصل مع المريضة وفهم الموضوع منها وبعد ذلك تم شرح اليها آلية تسجيل المرضى بالمركز وبخصوص الموظف تم اخباره بالامر وتفهمت المريضة وقامت بشكري لمتابعة الموضوع معاها |
NDC | Administrative | Complaint | Behavioral | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-07071 | 1/30/2023 12:00:00 AM | 10/29/2023 10:15:17 AM | 1/31/2023 12:00:00 AM | ||||||
5261 | Mohammed Ahmed | 830506900 | 97339003326 | moh.258m@gmail.com | تم تلقي اتصال من قبل مركز بنك البحرين الوطني الدير وعند المراجعه تم تسليم بطاقه الزوجه فقط ولم يتم العثور على بطاقه الزوج و البنت وتم ابلاغي سوف يتم الاتصال خلال الاسبوع للتسليم ولم يتم الاتصال وعند مراجعه مركز البحرين الوطني الدير بعد اسبوع لم يتم العثور على بطاقه صحتي للزوج و البنت والتعذر بان جهاز طباعه البطاقه لايعمل و سوف يتم تجهيز البطاقتين خلال الاسبوع القادم و الاتصال و الى تاريخ الشكوى لم يتم تسليم البطاقه او الاتصال. الزوج ( 830506900 ) البنت ( 171000005 ) |
تم التواصل مع المريض وحضر المريض الى المركز وتم طباعة له جميع بطاقات صحتي |
NDC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-62690 | 1/18/2023 12:00:00 AM | 10/29/2023 10:19:39 AM | 10/23/2023 12:00:00 AM | |||||
5262 | Amal Salman | 741104660 | 33282668 | om3looi1974@gmail.com | في يوم السبت الموافق لتاريخ 21 اكتوبر 2023 و خلال الإجازة الاسبوعية جاءت العميلة لتلقي العلاج في المركز حيث توجهت إلى الحمام و في اثناء غسل يدها سقط منها خاتم الذهب داخل المغسلة و لم تتمكن من ايجاده، و قد اخبرت الممرضة المسؤولة عن النوبة بفقدها الخاتم ، و بالرغم من اكتضاض المكان بالمرضى ذهبت الممرضة لمعاينة المكان و لم يتم العثور عليه. مع العلم بأن موظف الصيانة قد قام بمعاينة المكان في اليوم التالي و قد قام بفتح المجاري و لم يتمكن من ايجاده. وقد تم الاتصال بالعميلة و الاستفسار عن الشكوى و الرد عليها. |
في يوم السبت الموافق لتاريخ 21 اكتوبر 2023 و خلال الإجازة الاسبوعية جاءت العميلة لتلقي العلاج في المركز حيث توجهت إلى الحمام و في اثناء غسل يدها سقط منها خاتم الذهب داخل المغسلة و لم تتمكن من ايجاده، و قد اخبرت الممرضة المسؤولة عن النوبة بفقدها الخاتم ، و بالرغم من اكتضاض المكان بالمرضى ذهبت الممرضة لمعاينة المكان و لم يتم العثور عليه. مع العلم بأن موظف الصيانة قد قام بمعاينة المكان في اليوم التالي و قد قام بفتح المجاري و لم يتمكن من ايجاده. وقد تم الاتصال بالعميلة و الاستفسار عن الشكوى و الرد عليها. |
JHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-62598 | 10/29/2023 12:00:00 AM | 10/31/2023 8:12:27 AM | 10/29/2023 12:00:00 AM | |||||
5263 | Komail Alsaffaf | 950204110 | 37262770 | Scorpionwolf4@gmail.com | من الصعب التواصل مع وزارة الصحة بخصوص التحويل . فقد مرضت زوجتي و مركز الحورة الصحي مغلق في يوم الجمعة و لقد حاولت عدة مرات التواصل مع وزارة الصحة و مراكز صحية اخرى لكن لا توجد اي استجابة |
تم التواصل مع المراجع وتبين ان زوجته تتبع مركز الحورة كم تم اعلامه انه يمكنه زيارة اي مركز من المراكز المفتوحة 24 ساعة خلال الاجازات |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-28731 | 10/29/2023 12:00:00 AM | 10/29/2023 10:55:44 AM | 10/29/2023 12:00:00 AM | |||||
5264 | unknown | حضرت مريضة يوم الخميس الموافق 26 اكتوبر 2023 الى مكتب اداري المركز .ولديها ملاحظة بخصوص مواعيد عيادة السكر تقول المريضة كان لديها موعد في الساعة 11:00 وايضا تلقت رساله الكترونية لتذكيرها بالموعد وبالوقت المحدد ساعة 11:00 ولكنها تفاجات باتصال عيادة السكر بان عليها الحضور الساعة 8:00 صباحا بدلا عن 11:00 حيث اعترضت وقالت انها رتبت امورها وانها لا تستطيع الحضور المبكر ولكنها حضرت الساعة 8:00 وتفاجات بكثرة المرضى وتاخيرها عن وقت الموعد حيث ابلغتني لماذا لا يوجد نظام والتزام بالمواعيد وايضا قالت بان هذا ليس اول مرة دئما يتكرر وبنهاية كلامها قالت في حال التكرار وعدم الالتزام بالموعيد سوف تقوم برفع شكوى رسمية للجهات المعنية. |
كوني مسوؤل اداري اخبرتها بان احتمال الدكتورة لديها اجتماع في الوزارة او ظرف خاص لذالك تم تقديم اوقات المواعد بدلا من تاجيلها ليوم اخر. وايضا تم ابلاغها بان ادارة المركز سوف تنظر الى ملاحظتها وسوف ترفع الى رئيس مجلس الادارة والى مشرف التمريض لمعرفة الاسباب |
ZHC | Proffesional | Enquiry | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10869 | 10869 | 23-10-53280 | 10/26/2023 12:00:00 AM | 12/13/2023 1:11:09 PM | 10/26/2023 12:00:00 AM | |||||||||
5265 | Maream Muqbel | 33975793 | للعلم أكد معالي الفريق طبيب الشيخ محمد بن عبدالله آل خليفة رئيس المجلس الأعلى للصحة جميع المستشفيات الحكومية مفتوحة لكل المواطنين لتلقي العلاج دون أية حواجز أو قيود، كما وسيوفر الضمان الصحي حرية الاختيار للمواطن للعلاج والدواء في المراكز الصحية والمستشفيات الحكومية ضمن الباقة الأساسية، واما رفض العلاج المريض هذا غير مقبول وحق من حقوقي اتعالج |
تم التواصل مع المراجعه وتم شرح نظام الرعاية المستعجلة واوقاتها كما تم الايضاح لها ان مركز يوسف انجنيرالصحي يتبع انظمة وقوانين الرعاية الصحية الاولية الخاضعه لقوانين وانظمة المجلس الاعلى للصحة. ولكن المراجعه لم تقتنع بالكلام واعتبرت انها تأثرت نفسيا بسبب عدم قبولها للعلاج في فترة الرعاية المستعجلة وقالت انها سترفع قضية ضرر نفسي |
YAE | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-10-40532 | 10/29/2023 12:00:00 AM | 10/29/2023 11:51:14 AM | 10/29/2023 12:00:00 AM | |||||||
5266 | Mohammed Aloraibi | 32216667 | تكدس المرضى في مركز انجنير في مدينة عيسى مما سبب التأخير الكبير للمراجعة و الانتظار بالساعات الطويلة للإستشارة ... و كل المرضى ينتظرون دكتور واحد ... مما سبب انزعاج كبير من المرضى و ذويهم |
تم التواصل مع المراجع من قبل المنسق الاول وتم شرح له نظام العمل في الرعاية المستعجلة ومستويات التصنيف وفترات الانتظار وتم تفهم الوضع من قبل المراجع |
YAE | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-10-63934 | 10/29/2023 12:00:00 AM | 10/29/2023 11:53:03 AM | 10/29/2023 12:00:00 AM | |||||||
5267 | Zainab Ali | 940404435 | 39779938 | Zainabsayedjalal0@gmail.com | السلام عليكم ورحمة الله وبركاته تحية طيبة وبعد أريد تقديم شكوى ضد ممرضة تعمل في مركز سترة الصحي والتي قامت بإعطائي إبرة لقاح التسمم لكونها قامت بضرب الإبرة في موضع خاطئ تسبب لي بانتفاخ واحمراروتكون كتلة في اليدمما أدى لعمل عملية جراحية في مجمع السلمانية الطبي.وتحدثنا مع مسئولين في المركز ولكنهم قاموا بالدفاع عن الممرضة ولم يبدوا أي تعاون لحل الموضوع بشكل ودي ماعدا مسئول واحد منهم قال الصدق .وأيضا تحدثنا مع مسؤول الممرضين وموقفه كان الدفاع عن الممرضة فلم يقم بإجراء جدي لمحاسبتهابل اختار التسترعلى خطئهالدي صور من يوم اعطائي الإبرة وصورالانتفاخ مكان الإبرة إلى ماقبل العملية ولعل هذه الصور تثبت خطأ الممرضة وحتى الآن من موقع إجراء العملية أعتقد أنه يمكن تحديد اذا كان الموضع صحيح ام لا أطلب من حضراتكم فتح تحقيق والنظر فيما حدث لي كوني ذهبت للعلاج بينما خرجت بضرر أكبر وشكرا لجهودكم
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السيد/ السيدة الفاضلة وهيبة الحلو المحترمة
رئيسة الخدمات التمريضية للرعاية الأولية
بعد التحية الموضوع: رد على شكوى إعطاء ابره بالخطأ
ردا على مسألة تتعلق بإعطاء الإبرة DT ( بشكل غير صحيح للمريضة زينب علي ، أود أن أوضح عدم وجود دليل على وقوع أخطاء في إعطاء الإبرة، ولكن قد ينجم ذلك عن التطعيم .
في البداية، أود أن أؤكد أننا نقدر جهودكم المستمرة في ضمان توفير الرعاية الصحية المتميزة للمرضى. وبما أننا ندرك أن سلامة وراحة المريض هي أولويتنا الرئيسية، فإننا نثق تمامًا في جودة الخدمة التي تقدمونها في قطاع التمريض.
مع ذلك، فقد أثارت المريضة ادعاءات بوجود أخطاء في إعطاء الإبرة لها مما سبب لها مضاعفات في يدها وهو امر ليس مثبت في تقرير الطبيب المعالج لها سوى في المركز الصحي او في مستشفى السلمانية الطبي وانما بسبب التطعيم وما ينجم عنه من اثار جانبية وقد تم عمل تقرير من الطبيب المعالج وارسل للصحة العامة.
بناءً على المعلومات المتوفرة لدينا، ليس هناك دليل يشير إلى وقوع أخطاء في إعطاء الإبر في قسم التمريض. ونود أن نشيرالى أن التأثيرات السلبية التي تعاني منها المريضة في أعقاب اعطاء الابرة قد تكون نتيجة للتطعيم وليس بسبب الخطأ في إجراءات التمريض.
وقد اتى زوج المريضة والتقى بمشرف التمريض وتم مناقشة الموضوع بكل شفافية ولا يوجد أي تستر من قبلنا فيما يتعلق بالموضوع وانما تم استدعاء الممرضة التي كانت مع الممرضة التي أعطت الابرة امامه وشهدت بان الابرة أعطيت بالكيفية الصحيحة والمكان الصحيح ولا يوجد أي خطأ في ذلك ، وحيث ان زوج المريضة كان متردد في رفع شكوى ضد الممرضة ، بينا له بأن ذلك من حقوق المريض وهناك جهة تحقق في ذلك .
وللعلم ان الممرضة التي قامت باعطاء الابرة من حديثي التوظيف وكانت معها ممرضة أخرى تراقب كيفية إعطاء الابرة وعند سؤالها عن مدى حدوث خطأ في إعطاء الابرة ، تم نفي ذلك ، وان الممرضة من الممرضات المتميزات وهذه ليست المرة الأولى التي تقوم باعطاء الابر فيها.
أنني أشكركم لتفهمكم الموضوع والجهود المستمرة التي تبذلونها لتعزيز مستويات الرعاية والخدمة. نحن على يقين من أنكم ستكونون قادرين على حل هذه المسألة بكفاءة وسرعة وتقديم توضيحات مقنعة للمريضة وطمأنتها
مع خالص التحية،
حسين إبراهيم عباس مشرف تمريض سترة
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SHC | Proffesional | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-23302 | 8/24/2023 12:00:00 AM | 10/29/2023 11:53:36 AM | 10/24/2023 12:00:00 AM | |||||
5268 | Amira Ali | 881100897 | 39140726 | aebrahim65@gmail.com | صاحبة الشكوى تريد موعد فحص النظرلإبنتها للفترة المسائية ، وتشكو من عدم توفر مواعيد للفترة المسائية ، حيث انها حضرت الى المركز في الساعة الخامسة ولا توجد مواعيد الا للحالات الطارئة |
تم التواصل مع مقدمة الشكوى واتضح انها ليست على علم بقنوات حجز المواعيد المسبقة ،وتم اخبارها بذلك، وتم التأكيد عليها بأن في حال انتهاء المواعيد يتم ارشاد وتوجيه المرضى الى قسم التمريض لتقييم الحالة وان كانت لا تستدعي يتم توجيههم الى مركز سترة الصحي. |
AAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-08259 | 10/25/2023 12:00:00 AM | 10/29/2023 11:54:03 AM | 10/25/2023 12:00:00 AM | |||||
5270 | Yusuf Al Swar | 940810158 | 33141569 | jospan94@live.com | السلام عليكم 940810158CPR اليوم أخذت موعد في مركز سترة الصحي ،بعد مادخلت على الدكتورة في الغرفة رقم 9 رسلتني اخذ فحص كوفيد .بعد مارجعت ليهاعندها مراجع وقعدت انتظر 10 دقايق وبعدها مع المراجع الثاني في الوقت اللي المفترض موعدي الموظفين طلبوا مني أنتظر احجز موعد وأروح المركزحق أنتظر وأنا مريض |
السلام عليكم ورحمة الله وبركاته.. تحية طيبة وبعد،،،
في البداية كرئيس مجلس ادارة مركز سترة الصحي أتوجه بالشكر لادارة المراكز الصحية للجهود المبذولة ولاتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعين والمركز الصحي في سبيل الأرتقاء بجودة الخدمات المقدمة من قبل المركز الصحي . في الرد على صاحب الشكوى يوسف السوار صاحب الرقم الشخصي CPR 940810158 في تاريخ 25/10/2023 بخصوص انتظاره لمدة دقائق10 بعد فحص الكوفيد تم مناقشة الطبيبة وتبين انها لم تنتهي من الأستشارة الطبية معه وكانت تنتظر نتيجة الفحص وفي خلال تلك الفترة كانت تعاين مريض حالته طارئة وقامت بالبحث عن المريص بعد الأنتهاء الا انه غادر المركز الصحي من غير استكمال علاجه وتم اتصال بالمريض وشرح له ماحصل والتاكيد على وجودنا كمركز 24 ساعة لتقديم الخدمات الصحية وطلب منه الرجوع الى المركز الصحي للأستكمال علاجه والتأكيد على الطبيبة بضرورة وأهمية التواصل مع المرضى وشرح الخطة العلاجية بصورة واضحة . ودمتم دوما سندا وعونا ولكم جزيل الشكر والأمتنان
الدكتورة مناهل الوداعي رئيس مجلس ادارة مركز سترة الصحي
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SHC | Proffesional | Complaint | Clinical Management (Treatment) | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11993 | 11993 | 23-10-17838 | 10/25/2023 12:00:00 AM | 10/29/2023 12:11:16 PM | 10/25/2023 12:00:00 AM | |||||
5271 | يعقوب يوسف | 39072939 | مقترح فتح باب الطوارئ الثاني |
تم التواصل مع المريض وابلاغه بأن سيتم رفع الموضوع للإدارة للنظر فيه حيث المدخل القريب منه مفتوح |
AAK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-10-81342 | 1/8/2023 12:00:00 AM | 10/29/2023 12:18:31 PM | 1/9/2023 12:00:00 AM | ||||||||
5272 | Khawla Alsaib | 871104857 | 97336238838 | khawla_alsaib@hotmail.com | السلام عليكم تم دخول على برنامج صحتي لاخذ موعد بتاريخ اليوم المصادف ٥/١/٢٠٢٣ للمركز الصحي التابع لعنواني و هو مركز الصحي ( الدير ) فأردت اخذ موعد من تطبيق صحتي و يوجد اسماء الدكاتره و لكن تبين ان جميع الدكاتره لايوجد لهم موعد غير الاحد و الاثنين بتاريخ ٨-٩ -١٠ يناير هل يعقل مستشفي حكومي لجميع الدكاتره لا يوجد موعد ؟ و لا يخفي عليكم بأن هذي ليس اول مره اواجه هذه المشكله باخذ موعد و تكون بعيده جدا عن الموعد المطلوب الرجاء من قسم تطبيق تواصل التاكد من هذه المشكله و لكم جزيل الشكر تحياتي |
تم الاتصال بالمريضة وقالت انها جديدة في المنطقة وتريد معرفة تسجيل المواعيد وقمت بشرح اليها آلية تسجيل المواعيد بالطريقة الصحيحة وقامت المريضة بشكري والثناء على المركز وطريقة التعامل الطيبة والاهتمام |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-10-48984 | 1/5/2023 12:00:00 AM | 10/29/2023 12:19:55 PM | 1/10/2023 12:00:00 AM | |||||
5273 | علي العرادي | 961204745 | 38912452 | طاقم المستشفى نائم وشارد الذهن لايوجد ارشاد سليم الى المكان الذي يجب التوجه اليه للعلاج كل الاقسام تحتاج الى مراقبة |
السلام عليكمتم الاتصال بالمريض و افاد بأنه موظفة قسم الاستقبال لم ترشيد للعيادة بشكل صحيح ولم تتواصل معة بشكل واضح تم الاجتماع مع الموظفة و تم التكيد عليها بالالتزام بالقنوانين و الانظمة الوظيفيةتحياتي |
BKH | Administrative | Complaint | Service Quality | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-10-42306 | 10/14/2023 12:00:00 AM | 10/29/2023 12:26:11 PM | 10/17/2023 12:00:00 AM | ||||||
5275 | احمد بوغمار | 66333128 | لايوجد سريرللمرضى، يوجد سرير لمعارف الممرضين |
تم التواصل مع السيد أحمد بو غمار بخصوص الشكوى المقدمة و التأكيد بأن جميع المرضى سواسية ولا يوجد تفريق بين المرضى واحتمال وجود سوء فهم . وكذلكتم التنبيه على طاقم التمريض بالتعامل مع جميع المرضىبالتساوي |
BKH | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-10-11623 | 10/22/2023 12:00:00 AM | 10/29/2023 12:34:51 PM | 10/24/2023 12:00:00 AM | |||||||
5276 | Rihana Ali | 760406839 | 39144485 | mhsr2012@hotmail.com | مقدمة الشكوى حضرت مع والدتها الكبيرة في السن وتم تحويلها لعيادة القلب في السلمانية للمتابعة ،وتريد اعادة النظر في تاريخ الموعد القادم (06/02/2024) ، حيث كبر سن والدتها لا يتحمل هذا الموعد البعيد |
تم التواصل مع إبنة المريضة حيث أفادت بأن والدتها وبعد إصابتها بالكورونا تعاني من كحة وضيق في التنفس، وقد تم تحويلها لعيادة القلب في السلمانية بناءاً على تغيرات في تخطيط القلب، المريضة في زينب سلمان علي، الرقم الشخصي 450024130 للحصول على موعد أقرب والموعد الجديد بتاريخ22/08/2023 Urgent Case وقد تم عمل تحويل آخر لعيادة طورائ القلبتم إعلام إبنة المريضة بالحضور للمركز لعمل أشعة للصدر الأم ومن ثم تحويلها للمتابعة في عيادة الأمراض الصدرية في حال الحاجة لذلك. |
AAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-10-54776 | 5/21/2023 12:00:00 AM | 10/29/2023 1:01:27 PM | 5/21/2023 12:00:00 AM | |||||
5277 | Mohammed Isa Abdulla | 39845655 | مقدم الشكوى أفاد بأن الباحث الإجتماعي غير موجود لعمل الفحوصات الطبية والمساعدة لتخفيف الوزن |
تم التواصل مع مقدم الشكوى السيد محمد عيسى فيما يخص الباحثة الإجتماعية والتي تتواجد طوال أيام الاسبوع بالمركز، ولكنه أفاد بأن القصد المثقف الصحي وتم توجيهه لمراجعة الطبيب لأن المثقف الصحي غير موجود بجميع المراكز الصحية.وفيما يخص مواعيد كبار السن فأن الاولوية لهم في جميع الخدمات المقدمة بالمركز الصحي ،حيث اشار إلى أن انتهاء المواعيد تشكل مشكلة في حال انتهاء المواعيد تشكل مشكلة في حال انتهاء الوصفة الطبية وعليه تم التوضيح بأن تجديد الوصفة يتم وان كانت المواعيد منتهية بالتنسيق مع الطبيب.وأبدى المريض تفهمه وقدم شكره. |
AAK | Administrative | Complaint | Facilities and Services | Social Worker | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-10-11925 | 6/1/2023 12:00:00 AM | 10/29/2023 1:15:59 PM | 6/1/2023 12:00:00 AM | |||||||
5278 | خليل مهدي | د/ زينب هاشم ممتازةقدمت لي خدمة كاملةالله يعطيها العافية |
تم ايصال الشكر للدكتورة المعنية |
KHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-10-54411 | 10/22/2023 12:00:00 AM | 10/29/2023 1:26:56 PM | 10/22/2023 12:00:00 AM | |||||||||
5279 | ABDALI HASAN ALI | 39246377 | WAITING TIME AT PHARMACY IS VERY LONG |
تم التواصل مع المريض : تم سحب بطاقة برقم 257 وقد تم التوضيح له أن الرقم لا يعكس أعداد المنتظرين الحقيقين وعادة هناك تردد عالي يوم الأحد بالرغم من وجود 4 موظفين في الصيدلية وهناك جهاز كمبيوتر لا يعمل |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 23-10-42814 | 10/29/2023 12:00:00 AM | 10/29/2023 1:29:00 PM | 10/29/2023 12:00:00 AM | |||||||
5280 | زهراء | 36684646 | الاستبانة تضنت تقيما بممتاز لبنود التقييمالقسم متعاون "السجلات" |
تم الاتصال بالمراجعة وشكرها ثم انقطع الخط.تم ايصال الشكر لقسم السجلات |
KHC | Administrative | Appreciation | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-10-61650 | 10/2/2023 12:00:00 AM | 10/29/2023 1:38:43 PM | 10/2/2023 12:00:00 AM | ||||||||
5281 | NO NAME | 3926576 | تم طلب بطاقة لزوجة بحريني وتم في شهر 7 وعند مراجعة الطلب مرتين لم تجهز البطاقة وتم اخبار المعنيين بأن الأوراق لم تسلم وحقيقة تم تسليمها للمعنيين |
رقم الهاتف خطأ. حضرت مراجعة نفس ايوم الشكوى وأخبرها الموظف أن الأوراق غير موجودة وطلب منها احضار المستندات لاعطائها البطاقة في نفس الوقت.
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KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-10-32250 | 9/26/2023 12:00:00 AM | 10/29/2023 1:42:42 PM | 9/27/2023 12:00:00 AM | |||||||
5282 | علي عباس أحمد عبدالرضا مرهون | لا يوجد | 35647994 | abuhosain49@gmail.com | المقترح هو ان يتم عمل نسخة من نتائج التحاليل للمريض عن طريق الemail و ذلك لتجنب المراجعة و تقليل الجهد المبذول. |
تم الاتصال بالمريض في الساعة الواحدة مساء بتاريخ 26/10/2023: بخصوص مقترح توافر خدمة إرسال النتائج المختبرية عن طريق الإيميل و تم إبلاغه بتوفر هذه الخدمة ضمن خدمة التطبيب عن بعد. د. مروة كريم |
BQC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 23-10-87976 | 10/15/2023 12:00:00 AM | 10/29/2023 2:52:09 PM | 10/26/2023 12:00:00 AM | ||||||
5283 | جعفر سعيد الدرازي | 580066819 | 39031857 | no@email | يفضل ان تعطى النتيجة للمريض بعد الفحص كي لا يأخذ وقتاً كمراجعة الطبيب (حيث يجب اخذ موعد على الطبيب لمعرفة النتيجة) إلا للحالات الضرورية التي تستدعي تحويله للطبيبو خصوصاً أن أغلب المرضى يطلبون النتيجة لأنفسهم لتنظيم الحالة الصحية سواءً السكر أو نسبة الدم و الهيموجلوبين. |
تم التوضيح للمراجع بأن النتائج تعطى من قبل الطبيب المعالج فقط حسب انظمة و سياسات المختبر. نسرين / مسئولة المختبر |
BQC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10851 | 10851 | 23-10-99048 | 10/19/2023 12:00:00 AM | 10/29/2023 2:59:13 PM | 10/29/2023 12:00:00 AM | ||||||
5284 | خالد | 35042341 | السلام عليكم/ رأيكم يهمنا نحن نشتكي من المستشفى يفتح الساعة 7:00 صباح ويغلق المواعيد الساعة 8:00 صباح أي مستشفى هذا للعلم أني الساعة 7:20 في المستشفى.الرجاء اخذ الموضوع بعين الاعتبار |
تم التواصل مع المراجع وأفاد بأنه حضر للمركز لعلاج ابنه ورقمه للانتظار 40 وعند وصول دوره نفدت مواعيد الفترة الصباحية فذهب لعيادة خاصة للعلاج.شكر الموظفين وقال " ما قصرتوا لكن المواعيد تخلص من وقت".تم شرح آلية حجز المواعيد وخصوصا المواعيد الالكترونية وشكره على التواصل |
KHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-10-60931 | 9/24/2023 12:00:00 AM | 10/29/2023 4:13:16 PM | 9/26/2023 12:00:00 AM | |||||||
5285 | حسن علي | 700903917 | ادخال المراجعين الكبار في السن والحوامل وذوي الهمم إلى المركز الصحي في قاعة الانتظار قبل الساعة 7 صباحا |
تمت كتابة المقترح عند رئيس مجلس الإدارة وقام الدكتور بالتالي:تم الشرح للمريض بعدم امكانية فتح المركز قبل الوقت الرسمي ويفضل عدم حضور المراجعين قبل الوقت
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KHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10231 | 10231 | 23-10-79232 | 10/2/2023 12:00:00 AM | 10/29/2023 4:20:49 PM | 10/2/2023 12:00:00 AM | ||||||||
5286 | محمد يعقوب يوسف | 39083026 | التأخير في الصيدلية لوجود موظفة واحدة فقط. |
تم التحقق وتبين وجود موظفة واحدة من الساعة الثاثلة حتى الرابعة مساء.تم رفع المشكلة أكثر من مرة ولم يتم حلها لحد الآن. |
KHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10231 | 10231 | 23-10-66453 | 10/3/2023 12:00:00 AM | 10/29/2023 4:27:08 PM | 10/3/2023 12:00:00 AM | |||||||
5287 | NO NAME | 39444083 | الافضل شطب أخذ المواعيد عن طريق الاونلاين مادام لا يلتزمون بالوقت.أخذت موعد عن طريق الاونلاين لدخولي على الطبيب الساعة 8:11 دقيقة، وللأسف الشديد دخلوا المرضى ما يقارب 30 مريض على أطباء آخرين ولأنا ما زلت انتظر الدكتورة التي لم تكن موجودة أصلا. |
تم الاتصال أكثر من مرة دون رد. |
KHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-10-27278 | 8/2/2023 12:00:00 AM | 10/29/2023 4:36:11 PM | 8/3/2023 12:00:00 AM | |||||||
5288 | Maryam Almallah | 830304657 | 39792428 | تغير عنواني من مجمع 705 والذي يتبع مركز إنجنير إلى مجمع 1019 والذي يتبع إلى مركز الكويت الصحي ولكن مهما حاولت تحديث البيانات وتابعت مع المركزين فإن حجز المواعيد أون لاين يظل على مركز يوسف إنجنير. حاولت التواصل على رقم حجز المواعيد ولكن دون جدوى تذكر وقد مر على تغيير عنواني قرابة الشهر وأنا اعاني هذه المشكلة، ارجو مساعدتي في الحل وشكرا |
تم الاتصال أكثر من مرة إلا أن الرقم لم يعد في الخدمة.
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KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-17754 | 8/7/2023 12:00:00 AM | 10/29/2023 4:42:33 PM | 8/7/2023 12:00:00 AM | ||||||
5289 | Fatema Ali | 890405751 | 39977221 | انا مريضة ضغط دم واستلم أدويتي من مركز الكويت الصحي شهريا .. سابقا كانو يعطونا ادويه لشهرين ولكن في هذا الشهر مرتين اذهب لاستلام الأدويه ولسوء حظى لنفس الصيدلانيه ولا تسلمني الادويه تتعذر بان باقي مده اسبوع اول مره والمره الثانيه اخبرتني بأن باقي ٥ ايام .. هل استلام الأدويه يجب ان يكون الجباري قبل ٣ ايام ع انتهاء الادويه ؟؟ هل يعقل ان المريض ملزم يستلم أدويته الشهريه فقط ب ٣ ايام قبل نحن العاملين لا نجد المتسع من الوقت لجدوله اعمالنا .. هل يجب التردد يوميا ع المركز لكي تسمح باعطائي ادويتي، كما تزعم قبل ٣ ايام من موعد استلامها ؟؟؟ ولكن اذا لم استطع الذهاب لاستلام ادويتي الظروفي الصعبه ع الموظفة تحمل كافه المسؤوليه لما قد يصيبني .. كما انها فظة جدا عند سؤالي لها لماذا ؟ و هذي اول مره .. اجابت : يمكن عندي شي شخصي معاج .. روحي للي يعطونج الأدويه ؟؟ اسم الموظفه امل عباس ملاحظه ولانني ممرضه .. اعرف حق المعرفه ان الوصفه تكون لمده معينه وبعدد معين فاذا استلمت قبل أو بعد لا ضير في ذلك لانها الكميه المحددة لي في الفتره المقرر صرفها اتمنى ان تاخذ الشكوى بعين الاعتبار تحياتي |
تم التواصل مع المريضة وتوضيح آلية صرف الأدوية بشكل شهري لكل مريض وأفادت بأن الصيدلانية اخبرتها انها ستعطيها أدوية هذا الشهر ولكن يجب ان تتاخر الشهر القادم. رفضت المريضة الاستلام وقالت لن استلم وتتحملون مسؤولية ذلك ..حاولت كثيرا توضيح الموضوع مرة اخرى معها ولكنها لم تقتنع رغم كونها ممرضة وتعمل في السلك الحكومي، وقالت انها لن تأتي للاستلام وصممت على ذلك وأبدت استياءها مع التلفظ بكلمات شخصية كثيرة رغم محاولتي تهدأتها.تم التأكيد على امكانية استلام دواءها متى ما رغبت بذلك |
KHC | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-66312 | 8/14/2023 12:00:00 AM | 10/29/2023 4:52:42 PM | 8/14/2023 12:00:00 AM | ||||||
5290 | Fatema Ali | 890405751 | 39977221 | لم يتم الاتفاق او ابداء الاعتذار من قبل المعنيين...ولقد انفت المعنية ما حدث ولم يتم اخذ الموضوع بعبن الاعتبار |
تم التواصل مع المراجعة من قبل القائم بأعمال إداري المركز والاستماع لشكواها.
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KHC | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-99092 | 8/15/2023 12:00:00 AM | 10/29/2023 4:56:54 PM | 8/15/2023 12:00:00 AM | ||||||
5291 | Adnan Rajab | 790608120 | 39868663 | طلب تحويل مركز صحي إلى من يهمه الأمر، أتقدم إليكم بطلب تحويل مركز صحي لعمه
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تم التواصل مع المراجع وتبين إعادة الربط بطبيب العائلة في مركز انجنير.
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KHC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-32435 | 9/21/2023 12:00:00 AM | 10/29/2023 5:31:32 PM | 9/21/2023 12:00:00 AM | ||||||
5292 | MOHAMED JAZZA | 920911072 | 36114977 | اريد الاستفسار عن عمل اعفاء من الرسوم او تامين صحي والاوراق المطلوبه علما انه لدي ابن بحريني الجنسية وانا اردنية الجنسية واحتاج مراجعات للمركز الصحي والمستشفى كونه تم تشخيصي حديثا بمرض ارتفاع السكري وانا ارمله لا قدره لي على دفع الرسوم وسعر الادويه في كل مره وحزاكم الله خيرا.... |
تم التواصل مع المريض وشرح آلية إعفاء غير البحرينين وإمكانية تقديم رسالة طلب إعفاء لأرملة البحريني مشفوعة بالمستندات لدراستها من قبل اللجنة. |
KHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-35820 | 9/25/2023 12:00:00 AM | 10/29/2023 5:34:41 PM | 9/25/2023 12:00:00 AM | |||||||
5293 | Fatema Madan | 960707115 | 39859133 | eng.fatimamadan@gmail.com | ذهبت في ١١-۲۰۰٩م الى مركز الكويت الطوارى صبعتي محترفة و بعد خمسة دقايق من الوقوف و الركوض وراء الممرضات بعدها قامت الممرضة بقياس ضغطي و لم تقوم بمعالجة صبعتي قالت لي حريفتش بسيط ولا يستدعى انه طوارى و انا اتالم و ممرضة اخرى جالسة على طاولة الاستقبال لم تأتي حتى الى رؤية صبعتي قالت ليست حالتك طارئة وقالت الاثنتان اذهبي واخذي موعد من التسجيل حيثوا عطوني موعد بعد ساعة |
تم الاتصال بالمراجعة و شرح آليه التصنيف للمراجعة في المركز عند انتهاء المواعيد وان حالتها صنفت ضمن العلامة الصفراء حيث يتم معاينة المريض بعد ساعة وهذا ما تم إعطائه إياه لكنها لم تنظر وغادرت المركز . ومع ذلك أصرت بأن حالتها مستعجلة اذ تعتبر الحروق ضمن الحالات المستعجلة فتم توضيح أنواع الحروق لها وانه يتم تصنيف حالات الحروق على حسب أنواعها ودرجاتها ولو كان الحرق ضمن درجات مستعجلة لتم معاينتها على وجه السرعة . وبعد شرح مفصل ومطول عن اليه التصنيف والحالات التي يتم قبولها بشكل مستعجل عند التصنيف , قالت بان اممرضة التي على الريسبشن ليس لها حق في التصنيف دون معاينتها فتم اخبارها في حال كان الممرضة لم تعاينك واعطت امر بان حالتك غير مستعجلة سوف يتم اتخاذ اجراء ضدها. |
KHC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-72641 | 9/13/2023 12:00:00 AM | 10/29/2023 5:45:30 PM | 9/13/2023 12:00:00 AM | |||||
5294 | Maryah Adam | 010408142 | 34460755 | AL KUWAIT HEALTH CENTER Dr zahra salman Mohamed ali zabar Myappointment was 5:41 I arrived 5:25 Waitied until 6:10 dr did not call myname Asked the reception about the delay they told she will call but shedidn’t I checked her room she was not present and did not take myappointment. So I waited almost 40 minutes for nothing |
The case had been investigated by questioning the registration department, the nursing department and the involved physician. Dr. Zahraa had an urgent case to follow in the treatment room around the time of the incident and when she came back she started to follow the case in their time order known that she is late on her appointment list. By the time she called Ms. Maria it was late as the client had already left because the doctor was not available in the room earlier and she couldn’t wait longer as she had other plans to follow. The client had been called on Tuesday, August 22, 2023 at 11:50 am. After greeting, the case had been explained and suggestion to avoid repeating similar incident in the future had been discussed. It is suggested from our side to change the status in I-seha system to waiting and put envelope in front of the name once they asked about the appointment at the front disk and if possible to tell the involved doctor by call or in person about waiting patients. Ms. Maria suggested to call the patient by phone to inform them about possible delay when the doctor have an emergency case, it was explained to Ms. Maria that it is logistically difficult to execute and the doctor must follow their own list after they handle the emergency case or inform the in charge doctor about the possible delay in the list. At the end, we wished the client a better experience in the future especially with Dr. Zahraa as she is one of the brightest and kindest physician. |
KHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-74474 | 8/22/2023 12:00:00 AM | 10/29/2023 5:50:50 PM | 8/22/2023 12:00:00 AM | ||||||
5295 | Hamad Alali | 810705605 | 36666534 | المستلزمات الطبية لابني محمد حمد العلي رقم الشخصي 110583540 غير متوفرة في مركز الكويت الصحي وهذي المشكلة متكررة بشكل شهري |
بخصوص الموضوع أعلاه المراجع الفاضل يستلم من قسم الرعاية أدوات طبية الى أبنه محمد حمد ومن ضمن الادوات نيلتون سايز 12 حيث يتم طلب المادة له من المخازن وبناء على الكمية المعطاة يتم إعطاء المريض حيث لم يتم الاستلام من المخازن هذا السايز لهذا الشهر الى الان .
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KHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-73965 | 10/4/2023 12:00:00 AM | 10/29/2023 5:57:50 PM | 10/4/2023 12:00:00 AM | ||||||
5296 | السيد نادر عدنان ناصر قاهري | 66660582 | s.nader.q83@gmail.com | أرجو أن تقبلوا طلبي بالعلاج الموقت في الحالات الطارئة ، كوني من ذوي الاحتياجات الخاصة، وبعض الاحيان اضطر للعيش في منزل خالتي
هذا ولكم خالص الشكر |
تم التواصل مع المراجع واخباره انه يمكنه ان يحضر للعلاج في المركز في حال كان مركزه الحالي مغلق، او في الحالات الطارئة |
MJK | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 23-10-27422 | 10/12/2023 12:00:00 AM | 10/30/2023 7:24:24 AM | 10/29/2023 12:00:00 AM | |||||||
5297 | كاميليا سوسف آل بورشيد | 33299605 | اتوجه بالشكر الجزيل لموظفة الاستقبال حصة جاسم والاخ محمد حسن على حسن الاستقبال المستمر وكونهم الموظفين الاكفاء للسعي في خدمة الوطن.وكذلك الدكتور محمد أمين غرفة (5) على ما بذولوه في خدمتي. كل كلمات الثناء والتقدير لهم. |
MJK | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-10-55777 | 10/19/2023 12:00:00 AM | 10/30/2023 7:30:43 AM | 10/30/2023 12:00:00 AM | |||||||||
5299 | YAHYA | 890501971 | 35566419 | نرجوا تعديل القانون المذكور لعيادة أسنان مركز مدينة عيسى الصحي والموظفين معاملتهم غلط مع مراجعين حتى الإدارية مريض يجي محتاج دكتور طوارئ من ساعه ١٢ إلى ٢ونص. |
تم التواصل مع مقدم الشكوى و توضيح آلية التسجيل لمواعيد طوارئ الأسنان للفترة المسائية ، حيث يبدأ التسجيل عند الساعة الثانية و هذا النظام متبع في جميع المراكز الصحية بحسب تعليمات الإدارة ، أما الحالات الطارئة بإمكانهم مراجعة قسم الأسنان للمساعدة. |
IHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-04017 | 10/1/2023 12:00:00 AM | 10/30/2023 8:49:50 AM | 10/1/2023 12:00:00 AM | ||||||
5300 | لا يوجد | 33844453 | د. نيفين لمعي ، استقبلتني بكلمات سيئة جداً "في أيه" عاملة زي الي جاية من حرب !! ثم بدأت التهكم على شكواي، حيث أني اعاني من حساسية من الادوية وطلبت منها ان تركب لي سيلان فقالت (ماتفتيش)
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عليكم السلام
تم التواصل مع العميلة مسبقا و الرد على الشكوى في برنامج تواصل بتاريخ 18-10-23 |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-10-19199 | 10/16/2023 12:00:00 AM | 10/30/2023 9:06:37 AM | 10/16/2023 12:00:00 AM | |||||||
5301 | Sayed Dheya Aaradi | 660009935 | 39633606 | sayeddhiya66@gmail.com | مركز مدينة عيسى لا يوجد أمن في المركز لتنظيم المرور و موظفين المركز استراحة الأطباء في غرفة الحراس كالصلاة و الأكل و كذلك إنارة المركز في مواقف السيارات الداخلية و الخارجية ، و بالنسبة إلى المواقف الخارجية التابعة للمركز الصحي ؟ و هناك مشكلة حارس الأمن لا يعملون كما يجب في الفترة المسائية عندما يغلق المركز هناك في المواقف الخارجية يتجمع بعض الشباب في سيارتهم أشياء لا أخلاقية و الحراس يتفرجون عليهم دون أن يتصلون إلى الشرطة و في نهاية الأسبوع يجب على مسئول المركز أن يتفقد حارس الأمن ماذا يعملون في المركز ، يطفون إنارة المركز و يقولون المركز ليس به دوام لماذا الانارة ، يجب حل هذا الموضوع بعين الاعتبار و أين مسئولين وزارة الصحة و متابعة هذا الاستهتار . |
تم التواصل مع مقدم الشكوى و الاعتذار منه ، و سنقوم بدورنا بالتأكيد على حراس الامن بتكثيف الدوريات في المركز الصحي ، أما بخصوص مواقف السيارات الخارجية فهذه الأرض غير تابعة للمركز و لا توجد صلاحية لحارس الامن في هذه المنطقة حيث أنها خارج سور المركز الصحي ، كما اعتذرنا لمقدم الشكوى لعدم توفر الانارة للمواقف الخارجية في أيام إجازة نهاية الاسبوع للأسبوع الماضي كما ذكر حيث كانت لدينا مشكلة في الكهرباء و قد تم حلها ، كما اقترح ضرورة توفير حراس أمن و كاميرات امنية لمواقف السيارات الخارجية للمراقبة و الاستفادة منها للكشف عن الحوادث المرورية و أن تتوفر انارة قوية . ملاحظة : لا يوجد في المركز أطباء يتواجدون في غرفة حارس الأمن . |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-83545 | 10/11/2023 12:00:00 AM | 10/30/2023 9:13:06 AM | 10/12/2023 12:00:00 AM | |||||
5302 | Ilham Bouragh | 960932283 | 33669961 | Ilhambouragh@gmail.com | سلام عليكم، عندي استفسار لو سمحتوا أنا معي متلازمة تكيس المبايض واللي تسبب مقاومة الأنسولين في الدم والحين وزني قاعد يزيد بشكل مريب جداً جربت كذا نظام غذائي ومو قاعد ينزل الوزن فأنا بحاجة لأخذ إبر أوزمبيك ولما ذهبت للصيدلية قال لي لازمك وصفة طبيبة هل ممكن في المركز الصحي تابع لمنطقتي أو مستشفى السلمانية يكتبولي ياها ؟؟ |
بالنسبة للمريضة الهام بوراغ والتي قدمت استفسارها في شبكة تواصل بتاريخ 11/10/2023 بشأن امكانية كتابة وصفة ابرة الاوزمبيك لتنزيل الوزن من قبل الطبيب في المركز الصحي او من مستشفى السلمانية . تم التواصل مع المريضة عدة مرات و لكن لم يتم الرد. |
IHC | Administrative | Enquiry | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-66635 | 10/11/2023 12:00:00 AM | 10/30/2023 9:18:28 AM | 10/12/2023 12:00:00 AM | ||||||
5303 | Najia Asari | 800109350 | 33747257 | najlaalsari@hotmail.com | مرحبا انا صار لي يومين اتصل على الخط الساخن ابي احجز موعد محد يرد ولما اروح المستشفى يقولون مافي مواعيد يعني شسوي. |
تم التواصل مع مقدمة الشكوى و أبلغتنا أن زوجها حضر للمركز و و تم حجز موعد و حصلوا على العلاج المطلوب . |
IHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-83206 | 10/11/2023 12:00:00 AM | 10/30/2023 9:46:38 AM | 10/11/2023 12:00:00 AM | |||||
5304 | إبراهيم جناحي | 530051150 | 39688882 | bmw21712@gmail.com | مركز مدينة عيسى الصحي قسم انتظار المرضى في قسم المختبر. اذا المريض حضر الي المختبر واخذ رقم الانتظار يبحث على كرسي يجلس لينتظر دوره واذا لن يحصل على كرسي للجلوس يخرج من غرفة الانتظار ويرجع ليشاهد شاشة ارقام الانتظار هكذا طول فترة انتطارة هل هذا يعقل يامسئولين في ادارة المركز الصحي وانتم على علم بذلك لماذا لاتجدون حل لهذة المشكلة التي يعاني منها المرضى دائماً من سنين طويلة ولا ترفعون كتاب لإدارة مستشفى السلمانية لحل هذة المشكلة اذا انتم غير قادرين لحل المشكلة ارفعو كتاب لإدارة مستشفى السلمانية ليحلو لكم المشكلة والمشكلة الاكثر تعقيداً ان النساء والرجال مع بعض والمكان لايتسع الا لعشرين شخص تقريباً وحتى اذا اردت الوقوف لاتستطيع لضيق المكان وشاشة عرض ارقام الانتطار فقط في هذة الغرفة الضيقة. نرجو من المسئولين في ادارة المركز الصحي متابعة المرضى والاقسام بإستمرار اين السلبيات لحلها بدون ان تأتيكم شكاوي من هنا وهناك ، وايضاً حل مشكلة شح الادوية من الصيدلية بإستمرار ولكم الشكر. |
تم التواصل مع مقدم الشكوى و أبلغناه بأنه يمكنه متابعة شاشة أجهزة الأرقام الموجودة قاعة الانتظار الرئيسية للمركز ، أما بخصوص صغر حجم قاعة الانتظار فيوجد طلب لتجديد قسم المختبر و يتضمن الطلب توسعة لقاعة انتظار المختبر . |
IHC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-42841 | 10/11/2023 12:00:00 AM | 10/30/2023 10:05:21 AM | 10/12/2023 12:00:00 AM | |||||
5305 | إبراهيم جناحي | 530051150 | 39688882 | bmw21712@gmail.com |
مركز مدينة عيسى الصحي قسم انتظار المرضى في قسم المختبر. اذا المريض حضر الي المختبر واخذ رقم الانتظار يبحث على كرسي يجلس لينتظر دوره واذا لن يحصل على كرسي للجلوس يخرج من غرفة الانتظار ويرجع ليشاهد شاشة ارقام الانتظار هكذا طول فترة انتطارة هل هذا يعقل يامسئولين في ادارة المركز الصحي وانتم على علم بذلك لماذا لاتجدون حل لهذة المشكلة التي يعاني منها المرضى دائماً من سنين طويلة ولا ترفعون كتاب لإدارة مستشفى السلمانية لحل هذة المشكلة اذا انتم غير قادرين لحل المشكلة ارفعو كتاب لإدارة مستشفى السلمانية ليحلو لكم المشكلة والمشكلة الاكثر تعقيداً ان النساء والرجال مع بعض والمكان لايتسع الا لعشرين شخص تقريباً وحتى اذا اردت الوقوف لاتستطيع لضيق المكان وشاشة عرض ارقام الانتطار فقط في هذة الغرفة الضيقة. نرجو من المسئولين في ادارة المركز الصحي متابعة المرضى والاقسام بإستمرار اين السلبيات لحلها بدون ان تأتيكم شكاوي من هنا وهناك ، وايضاً حل مشكلة شح الادوية من الصيدلية بإستمرار ولكم الشكر. |
تواصلت مع مقدم الشكوى مسئولة قسم الصيدلية بخصوص الاستفسار الذي يتعلق بشح الأودية و بالتحديد دواء الزوكور و أوضحت له الموضوع غير متعلق بالصيدلية حيث ـن النقص يكون من قبل المخازن المركزيه و عدم توافره بالمخازن . |
IHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-15944 | 10/11/2023 12:00:00 AM | 10/30/2023 10:05:34 AM | 10/12/2023 12:00:00 AM | |||||
5306 | Mona Abdulqader | 640052681 | 39658166 | mqader55555@gmail.com | طلب تعديل في تقرير طبي للوالدة كلثم عبداااه صاحبة الرقم الشخصي 310010898 للتأكد من صحة معلومات المريضة المرفقة من تقارير سابقة . لقد تم رفض هذا الطلب من قبل رئيس مركز مدينة عيسى الصحي الدكتورة لميس العرادي ، مع العلم أنه تم اصدار تقرير مغلوط من غير علم أحد أبنائها . |
تم إرسال تقرير طبي الى المستشار القانوني بالرعاية الصحية الأولية للمريضة كلثم والذي كتب فيه ما وجد في الملف الألكتروني وكما تم اصدار تقرير من اللجان الطبية د.عايشة والذي ينص بعدم الحجز على المريضة، ويتم إصدار قرار من المحكمه أنه يتم الحجز خارج عن إرادة الطبيب والقرار ليس قراري وكما تم تردد إبنة المريضة منى مرات عديده طالبة تعديل التقرير الطبي موضحة لها يمكنها التواصل مع المستشار وليس معي. وتواصل ليست وسيله لحل مثل هذه الأمور التي تتعلق بالمحاكم. |
IHC | Legal | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-64140 | 10/8/2023 12:00:00 AM | 10/30/2023 10:17:55 AM | 10/8/2023 12:00:00 AM | |||||
5307 | سيد هادي | 36635600 | حضر المريض شخصيا قدم الشكوى على اسلوب موظفة الصيدلية هاجر مع زوجته حيث عاملتها بأسلوب سيىء |
تم تنبيه الموظفة بالتعامل الجيد مع المرضى والمراجعين |
NDC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10850 | 10850 | 23-10-03304 | 10/22/2023 12:00:00 AM | 10/30/2023 1:20:08 PM | 10/22/2023 12:00:00 AM | |||||||
5308 | فاضل | 33338187 | تم الاتصال عن طريق البدالة لإداري المركز وقدم شكوى بخصوص زوجته ezzat mohamed الرقم الشخصي 831221380 حضرت الزوجة الساعة 7 صباحاً إلى قسم الاسنان وذلك لعمل العصب لكن الطبيبة لم تعاينها إلى الساعة 9 والزوج يعلم أن موعد زوجته الساعة 10:45 لكنه يريد أن يتم علاجها قبل الموعد |
حضرت الزوجة الساعة 7 صباحاً إلى قسم الاسنان وذلك لعمل العصب بالرغم من ان موعدها الساعة 10:45 فطلبت منها الطبيبة الانتظار أو الرجوع في وقت الموعد الساعة 10:30 حيث أن العيادة لديها مواعيد ومرضى ينتظرون وإجراء العصب يأخذ من الطبيب ساعة تم التواصل مع مقدم الشكوى وابلاغه بآلية تسجيل مواعيد الأسنان ووجود مرضى آخرين ينتظرون كلا علة حسب موعده تفهم المريض ذلك وابلغ زوجته بالرجوع للموعد الساعة 10:30 |
NDC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10850 | 10850 | 23-10-30457 | 10/12/2023 12:00:00 AM | 10/30/2023 11:12:47 AM | 10/12/2023 12:00:00 AM | |||||||
5309 | سمير عبدالرحمن | 741200651 | 33617997 | حضر المريض شخصيا وقدم الشكوى على الطبيب ابراهيم الجودر المريض لديه موعد تاريخ 23/10/2023 الساعة 6 مساء ولكن تم تصنيفه كحالة طارئة اللون الأصفر حيث أن السكر لديه مرتفع ولكن عندما توجه لغرفة الطبيب لم يكن موجود وقام بانتظار الدكتور مدة ساعة من الساعة 2 إلى 3 ومن ثم توجه المريض إلى قسم التمريض حيث قامت الممرضة بالاتصال بالطبيب للحضور وعندما وصل الطبيب لم يقم بإدخاله فورا بل ادخل مريض قبله |
تم رفع الشكوى إلى طبيبة المنطقة دكتورة هيفاء الجاسم حيث أن رئيس المجلس في اجازة تم التواصل مع المريض والتواصل مع الطبيب وحل المشكلة |
NDC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10850 | 10850 | 23-10-85166 | 10/24/2023 12:00:00 AM | 10/30/2023 11:18:37 AM | 10/24/2023 12:00:00 AM | ||||||
5310 | fatima ghazwan | 890100322 | 38868672 | لاول مره ارى هذا التقصير في وزارة الصحة بخصوص المواعيد الصحية اولا حجز المواعيد يتم وضع المريض على الانتظار لمدة طويلة الى ان يتم الرد وعندما يتم الرد يكون لا يوجد مواعيد تعاني طفلتي من عدوى في عينها منذ 3 ايام ولا يحتاج موضوعها سوى وصفة طبيب اتصلت بالمواعيد اكثر من مره وعند الرد تم اخباري بالتوجه للمركز وتم تحويلي للتمريض حيث تم اخذ حرارة الطفلة ومعاينتها وبعدها ارسلوني للاستقبال وهناك اخبروني مره اخرى بانه لا توجد مواعيد مختصر الشكوى: نقص المواعيد في المركز |
تم التواصل مع الشاكية وشرح الآلية المتبعة في المركز في حال انتهاء المواعيد كما تم شرح الوسائل المتاحة لحجز المواعيد |
SKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-10-74867 | 10/29/2023 12:00:00 AM | 10/30/2023 11:31:56 AM | 10/30/2023 12:00:00 AM | ||||||
5311 | Madina Jumma | 760405590 | 36624220 | ihuda36@icloud.com | اتقدم بشكوى بخصوص موظفات قسم العلاج الطبيعي بمركز مدينة عيسى الصحي حيث اني مراجعة قديمة لدى القسم و تلقيت خدمة العلاج الطبيعي لفترة طويلة ، وقد لاحظت مؤخراتراجع مستوى الخدمة بشكل كبير من ناحية العناية بال مريض وتلقى العلاج ناهيك عن التواصل مع المريض ،حيث تقتصر جلسات العلاج الطبيعي على تشغيل الجهاز لمدة ربع ساعة فقط مع العلم أنها ليست الفترة الكافية لأي مريض وقد كانت مسبقا في جلساتي السابقة لمدة نصف ساعة بالإضافة إلى التمارين العلاجية. لاحظت كثيرا أن الموظفات اصبحوا أقل اهتماما بالمريض و بأداء واجبهم الوظيفي حيث تقوم الموظفة بعد استقبالي بأمري بأخذ صورة لمجموعة من التمارين لأدائها في المنزل وتشغيل الجهاز ثم الدخول إلى مكتبها الخاص وتعاود الخروج لإطفاء الجهاز وأمري بالمغادرة .علما بأن هذه الملاحظة ليست من قبلي فقط إنما لعدد من معارفي أيضا بالإضافة إلى انني تعاملت مع 3 موظفات وليست واحدة . إن كان جدول المواعيد لا يتسع لحصول كل مريض على الوقت اللازم للعلاج فلابد أن يكون هذا الوقت ذا جودة من لصحة وعلاج المريض. أرجو منكم التواصل مع المعنيين لرفع مستوى الخدمة كما كانت عليه سابقا
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تم الاتصال بالمريضة مدينه جمعه واخذ كافة التفاصيل المتعلقة بعلاجها في مركز مدينة عيسى تلقت المريضة في اول جلسة علاجية علاج كهربائي وشريط لاصق لتقليل حدة الالم وتم تصوير التمارين عن طريق الباركود حيث تم التاكيد على الموظفين بشرح كافة التفاصيل المتعلقة بالجلسة العلاجيه وتطبيق التمارين مع المريض |
IHC | Proffesional | Complaint | Clinical Management (Treatment) | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-00138 | 10/16/2023 12:00:00 AM | 10/30/2023 12:47:15 PM | 10/16/2023 12:00:00 AM | |||||
5312 | Bader Al Ruwaihi | 700503617 | 39661366 | alruwaihi@gmail.com | اقوم بالاتصال على مركز مدينة عيسى الصحي على رقم 17480888 من اسبوع ولا احد يجيب، وعندما تتحول المكالمة على المجيب الآلي لا يمكن ترك رسالة لان المجيب الآلي ممتلئ!!! كيف يمكن التواصل مع المركز اذا الممرضة هي من طلبت مني الاتصال؟؟؟؟ |
تم النواصل مع مقدم الشكوى و الإجابة على استفسارة بخصوص عدم توفر تحليل الدهون الثلاثة في الوقت الحالي ، كما تم التواصل معه من قبل الممرضة لمتابعة الفحص المبكر ، أما بخصوص بدالة المركز فنحن بإنتظار توفير خاصية الشريط الصوتي و إمكانية إدخال أرقام التحويل للتواصل مع مختلف أقسام المركز حيث تم رفع طلب بهذا الخصوص. |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-83854 | 10/18/2023 12:00:00 AM | 10/30/2023 12:51:16 PM | 10/19/2023 12:00:00 AM | |||||
5313 | Sakeena Mohammed | 760309191 | 66337172 | sokaik76@hotmail.com | لرجاء نقلي لمركز مدينة عيسى الصحي أو اقرب مركز لاني مريضة سكر وامراض مزمنه ولكني لا اعرف الطريقه مع الشكر |
تم التواصل مع المراجعة و الاعتذار منها حيث أن عنوانها يتبع منطقة بوري ومركز عالي الصحي المركز الأقرب لها لتلقي العلاج و الخدمات الصحية . تم التواصل مسبقا مع المراجعة و اعتذرنا لها من عدم إمكانية تحويل علاجها على مركز مدينة عيسى الصحي ، حيث أن مركز عالي الصحي هو الأقرب إلى سكنها و الأنسب لها للمتابعة المستمرة مع حالتها الصحية ، وبذلك فأننا نكرر إعتذارنا . |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-23186 | 10/25/2023 12:00:00 AM | 10/30/2023 12:58:22 PM | 10/25/2023 12:00:00 AM | ||||||
5314 | Ahmed Alanserah | - | - | المستشفى ممتاز بس واجد قديم |
المركز حاليا في طور التوسعة الإنشائية الجديدة |
SHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11993 | 11993 | 23-10-20363 | 10/23/2023 12:00:00 AM | 10/30/2023 1:01:25 PM | 10/29/2023 12:00:00 AM | ||||||
5315 | Isa Faisal | 901008575 | 33332845 | essa33332@hotmail.com | يحتاج ابني الصغير لموعد في مستشفى مدينة عيسى الصحي وذلك لوعكة صحية ولكني حاولت حجزت موعد عن طريق برنامج صحتي ولكن لم استطع اختيار موعد له بنفس اليوم بسبب عدم توافر خيار حجز المواعيد لنفس اليوم وقد حاولت الاتصال برقم حجز المواعيد ٨٠٠٠٧٠٠٠ عدة مرات ولكن لا يتم الاتصال.. فكيف لي أن أحجز موعد دون الحضور الشخصي وتجنب فترات الانتظار وخصوصا اني مضطر للاستئذان من العمل لحضور المستشفى لربما أنتظر بالساعات للدخول على الطبيب
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تم التواصل مع المراجع ، و تبين أنه حضر للمركز لحجز الموعد ن و حصل ابنه على العلاج اللازم. |
IHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-07620 | 10/29/2023 12:00:00 AM | 10/30/2023 1:05:41 PM | 10/29/2023 12:00:00 AM | |||||
5316 | أحمد حسن خليل | 37161106 | بطاقة استبانة رضى المراجعين رأيك في تعامل المركز: ممتاز تقييمك لسرعة الخدمات: ممتاز مدى رضاك عن الخدمة المقدمة:ممتاز |
Thanks alot |
SHC | Administrative | Appreciation | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11993 | 11993 | 23-10-06241 | 10/24/2023 12:00:00 AM | 10/30/2023 1:09:31 PM | 10/29/2023 12:00:00 AM | ||||||||
5317 | مريم حميدان | 910702977 | 36640113 | maryam.humaidan@gmail.com | قمت بمحاولة الاتصال بمركز مدينة عيسى الصحي على مدار يومين لتأجيل موعد تطعيم أبني والذي سيصادف 1 نوفمبر 2023 لأسباب خارج الإرداة ولكن بدون جدوى حيث أن لا أحد يجيب على الهاتف. وهذه المواعيد لايمكن تغييرها عبر الخدمة اللاكترونية لحجز المواعيد.
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تم التواصل مع مقدمة الشكوى و حجز موعد تطعيم لإبنها بما يتناسب معهم . |
IHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-16298 | 10/30/2023 12:00:00 AM | 10/30/2023 1:21:22 PM | 10/30/2023 12:00:00 AM | |||||
5318 | ِAli Naser | 870103156 | 33340201 | alinasser515@gmail.com | السلام عليكم ورحمة الله وبركاته اولاً:اتقدم بالشكر الجزيل لجميع افراد وزارة الصحة لما تبذله ايديكم المعطاء في خدمة المواطنين على احسن وجه. ثانياً: شكوى استنكارية مركز مدينة عيسى الصحي لا يوجد دكتور ذكر لمعاينة المرضى الذين يعانون من امراض في المناطق الحساسة!!!! ويجب علي ان انتظر حتى اغلاق المركز للذهاب الى مركز يوسف انجنير الصحي واستقبالي هناك للدخول على دكتور ذكر لمعاينتي!!!! الرجاء النظر في الموضوع جيداً اذ ان جميع طاقم الدكاترة من الاناث في مركز مدينة عيسى الصحي في منطقة سند.
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تم التواصل مع المفترح ( علي نادر)870103156 وذلك لحاجة مركز مدينة عيسى الى طبيب ذكر وتم شكره على هذا المقترح ورفعه إلى إدارة الرعاية الصحية الأولية. لذا ألتمس من حضرتكم تعويض المركز بطبيب ذكر حيث جميع الطاقم الطبي من الأطباء إناث مما يعرضهن إلى الإحراج في بعض الأحيان أثناء الفحص الأكلينكي في مجتمع ينعكس عليه الوازع الديني ، إضافة إلى العديد من المقترحات والشكاوي من تواصل وصلتني إلى حاجة المركز إلى طبيب.
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IHC | Administrative | Suggestion | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-10-70317 | 10/2/2023 12:00:00 AM | 12/27/2023 11:49:01 AM | 10/2/2023 12:00:00 AM | ||||||
5319 | حسين هادي | 851000932 | 39244191 | السلام عليكم والرحمه تحياتنا واحترامنا لكم جميعًا، يوسفنا ويضايقنا عدم احترام وتقدير المواطن والجار في هذا الموضوع تم عمل قسم جديد وصيانه في مستشفى البلاد القديم الصحي مجمع (362) وعمل باب كبير ونوافذ تطل على حرمة منزلنا وعلى باب المنزل اثناءالدخول والخروج وهذا الباب خلف المستشفى وهو باب لدخول السيارات وخروجها للموظفين والى السيارات الآخر المستشفى وايضا الباب كبير جداً مقابل باب منزلنا بالضبط بدون أي استشاره أو احترامنا او سوالنا مسبقاً بعمل هذا الباب . وتم التواصل مع الشركة المقاول وهو مجموعه المؤيد و اداره المستشفى وايد احد المسئولين كان يتواجد في موقع العمل من قبل وزارة الاشغال وتم الاجتماع معهم واخبارنا كل طرف يقول شي المقاول يقول اخبر اداره المستشفى والشركه تقول عند وزارة الاشغال و اداره المستشفى تقول عند الشركه والمقاول اي جهة نتجه بدون اي احترام لنا وكل جهة تنفي لنا وتدور لنا بشي من حوال ياسبوع ولا جدوى وتم ايضا التوصل مع نائب المنطقه ايضا ولا اي خبر هل هذا يرضي الله ورسوله في هذا الشأن و احترام الجيران والمواطنين. يوجد ملف في كل الشرح ويمكنكم التوصل معنا أيضًا 39244191 |
تم الاتصال بالعميل وتم التوضيح له بأن الشكوى التي قدمها عبر التواصل لا تخص ادارة المركز الصحي بل تخص البلديات حيث أنها الجهة الوحيدة لاعطاء تراخيص البناء ولكم مني جزيل الشكر والامتنان. يوسف أحمد القائم بأعمال اداري المركز الصحي |
BQC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-10-13979 | 10/30/2023 12:00:00 AM | 10/30/2023 7:49:59 PM | 10/30/2023 12:00:00 AM | ||||||
5320 | Alaa Al-Alawi | 930110528 | 37222070 | alaa.alalawi@gmail.com | السلام عليكم القدم شكوى بخصوص العنوان الخاطيء الموجود على تطبيق "صحتي" حيث التي عبرت عنواني السكني من فترة زمنية طويلة ومسجل هذا الشي في البطاقة التكية ولكن الى الآن يظهر العنوان القديم في منطقة عراد ولا استطيع ان احجز المواعيد عبر التطبيق بسبب هذه المشكلة، إلا بالحضور الشخصي إلى مركز البلاد الصحي مما يو مدي الي تضيع الوقت المنى اصلاح هذه المشكلة من خلال التطبيق لكي يتسنى لي استخدامه بسهولة ومن دون اي مشاكل. شكرا جزيلا |
تم الاتصال بالعميلة وتم الايضاح لها حيث لا زالت في اختيار الطبيب على مركز عراد الصحي وتم إزالتها من برنامج اختر طبيبك من مركز عراد وتم حل المشكلة
هذا ولكم جزيل الشكر والامتنان
القائم بأعمال الاداري يوسف أحمد |
BQC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-10-73107 | 10/30/2023 12:00:00 AM | 10/30/2023 7:55:29 PM | 10/30/2023 12:00:00 AM | |||||
5321 | مريم عبدالحكيم أحمد | 38246275 | قسم الاسنان تاري 21 اكتوبر 2023 الساعه 2:51 مساء اسم الكتوره : ساره احمد اسلوب سيء ووقح وعداحترام المرضى شكوى على الدكتورة كانت تصرخ على المريض وعدم مراعاة واعطاء الحل لحالتين بطريقة مهذبة |
تم الاتصال بالمريضة وسماع شكواها وطلبت المريضة اعتذار شخصي من الطبيبة. تم رفع الشكوى لإدارة الأسنان حيث ان الطبيبة ليست من أطباء المركز الثابتين و حالياً هي في إجازة سنوية و عند عودتها سيتم الاجتماع معها لسماع الجانب الأخر و حل سوء الفهم بين الطرفين |
YAE | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-10-89803 | 10/21/2023 12:00:00 AM | 10/31/2023 9:31:17 AM | 10/30/2023 12:00:00 AM | |||||||
5322 | Khalifa Al Mulla | 39573811 | أمس ذهبت إلى مركز انجنير الصحي ومازالت أرضية المركز غير مثبتة - بين قسم التمريض والعيادات - مما يسبب سقوط المارة |
تم التواصل مع المراجع واخباره انه يوجد طلب سابق لتصليح الارضيات المتضرره . وبالنسبة لخطر السقوط فإنه قد تم عمل حل مؤقت للمشكله من خلال لصق الارضيه بحيث لا تسبب السقوط |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-10-92359 | 10/30/2023 12:00:00 AM | 10/31/2023 9:33:42 AM | 10/30/2023 12:00:00 AM | |||||||
5323 | Asma Mohaned | 900201240 | 33055944 | asma.rashed.m@gmail.com | مركز محمد كانو الصحي يرفض استقبال اكثر من ١٢ موعد للاسنان خلال الفترتين ، كما صاح موظف الاستقبال .. العيادة يريدون ١٢ شخص فقط لن يتم تسجيل البقيه ، كيف يتم تصنيف الاستحقاق بالجري للاصطفاف في الطابور لاستلام رقم المواعيد ؟؟ |
تم التواصل مع العميل وتوضيح له الية تسجيل مواعيد الأسنان بحسب توفر الغرف، وان موضوع الجري للجهاز قد تم رفعه للادارة للنظر في الامر ووضع الحل للعيادة ، ولقد ابدت المريضة رضاها على الرد |
MJK | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-11190 | 10/31/2023 12:00:00 AM | 10/31/2023 10:29:03 AM | 10/31/2023 12:00:00 AM | |||||
5324 | Asma Mohaned | 900201240 | 33055944 | asma.rashed.m@gmail.com | تم تسجيلي واعطائي العلاج بموعد هاتفي ، وتم كتابة وصفتي الطبية بمعلومات خاطئة ، لماذا علي ان اتحمل الخطأ ويجب علي الانتظار للحصول على العلاج في حين ممكن تعديل الوصف الطبية عن طريق طبيب اخر خلال ٥ دقايق على الاكثر المركز غير متساعد وقوائم الانتظار طويله ولا يوجد مسؤولين في الفتره المسائية |
السلام عليكم بخصوص الشكوى المقدمة من المراجعة أسماء راشد صاحبه الرقم السكاني 900201240 حيث تم الاستماع ومناقشة الموضوع، وتم توضيح آلية التصنيف في المراكز الصحية و وتوزيع المواعيد وسوف يتم الاجتماع مع جميع موظفين المركز لنأكد على أهمية التواصل الفعال مع المراجعين شاكرين لها تفهمها لذلك |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-41629 | 10/31/2023 12:00:00 AM | 10/31/2023 2:09:51 PM | 10/31/2023 12:00:00 AM | |||||
5325 | Asma Mohaned | 900201240 | 33055944 | asma.rashed.m@gmail.com | مرکز محمد جاسم كانو الصحي يعمل بطاقة استيعابية ومصنف للعمل على مدار الساعه ولكن لا توجد مواعيد كافيه للمرضى حيث ان المواعيد تنتهي قبل الساعه ٥ مساءًا ، كما قال موظف الاستقبال، المركز مفتوح ٢٤ ساعه للعلاج ولكن لا توجد مواعيد بسبب ضغط العمل، علما بأن المركز يعتبر خال من المرضى في تلك الاثناء |
السلام عليكم بخصوص الشكوى المقدمة من المراجعة أسماء راشد صاحبه الرقم السكاني 900201240 حيث تم الاستماع ومناقشة الموضوع، وتم توضيح آلية التصنيف في المراكز الصحية و وتوزيع المواعيد وسوف يتم الاجتماع مع جميع موظفين المركز لنأكد على أهمية التواصل الفعال مع المراجعين شاكرين لها تفهمها لذلك |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-36710 | 10/31/2023 12:00:00 AM | 10/31/2023 2:08:58 PM | 10/31/2023 12:00:00 AM | |||||
5326 | Tareq Abdulla | 910604118 | 36620233 | T.janahi@hotmail.com | We attend Jasim Kano hospital in hamad town round about 17, my mum was in need of immediate health care due to her condition, the dizziness, vomiting, high blood pressure and severe headache. First of all the wheel chairs were in terrible conditions, all are broken, and all had a single foot rest since all were broken. We entered the treatment room and ofcourse they asked us to wait while seeing the condition on the patient. After almost 18 minutes our turned came up, only to take the blood pressure which was above 160, and to simply tell us you need to go to the reception and take an appointment to see the doctor. Where is the emergency treatment here? It would have saved so much time if i were to get the appolntment first instead of drayging the patient on a broken wheel chair. I even asked for a bed to lay down the patient but i was denied. 30 treatment room waiting, then receiption for appointment, then wait more for a doctor, then treatment again? The condition will Lequest e-signatures can&OCR rotect a PDF Redact a PDF Compress a PDF Prepare a form Fill &Sign iew more deteriorate |
تم التواصل مع المريض لاخذ حيثيات الموضوع ،حيث تم اعطائي رقم الوالدة ،وتم الاتصال بالمريضة واخذ حيثيات الموضوع حيث كانت تعاني من االصداع النصفي المزمن و تم تصنيفها على حسب الالية شاكرة اهتمام الممرضات بهذا العدد الكبير من المرضى .ولكن بسبب الازدحام الشديد لم تستطيع الانتظار وذهبت الي مستشفى السلام وتم شرح الية التصنيف للمريض وان هذه الالية هي المتبعة في جميع المراكز الصحية حاليا ، ومن بداية نوفمبر سوف يتم تغير نظام التصنيف واما عن الكراسي المتحركة قتم الشرح لها بسبب الزحمة وكثرة استخدام الكراسي المتحركة فهناك سوء استخدام المرضى للكراسي وتم طلب جديد للكراسي هذا مالزم . |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-46404 | 10/31/2023 12:00:00 AM | 10/31/2023 1:13:56 PM | 10/31/2023 12:00:00 AM | |||||
5327 | سعد عبدالله | 36707155 | لايتوفر علاج للاطفال الذين اعمارهم اقل من سنتين ويجب شراء الدواء من الخارج |
السلام عليكمتم التواصل مع العميل و تم ابلاغة بانه الدواء الذي وصفه الطبيب غير متوفر في صيدلية المركز الصحي و تم رفع الطلب للجهات المعنية لتوفير الدواءتحياتي |
BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-10-16373 | 10/18/2023 12:00:00 AM | 10/31/2023 1:23:05 PM | 10/23/2023 12:00:00 AM | |||||||
5328 | MOHAMED MAHDI EBRAHIM ABDULLA | 871200449 | 33390393 | abumahdi1987@gmail.com |
لسلام عليكم ...أنا المواطن ابو مهدي زرت قبل ايام مركز جدحفص الصحي و لاحظت أن يوجد خطأ في استخدام مقياس الحرارة هو عدم ادراك الممرض بخطورة انتشار الامراض و الالتهابات بسبب عدم تبديل غطاء الجهاز هذا يعني من مريض الى اخر و في يوم امس ذهبت اما مع ابني للمركز و العملية نفسها اخبر الممرضون هل انتم تعلمون اته خطأ الجواب عدم الرد فذهبت الى المسؤول و لكن لا يتواجد في الفترة المسائية بل اخبرتني التيم ليدر بأنه فعلا خطأ و لكن الوزارة لا توفر الأغطية فيجب عليك تقديم شكوى عند المسوؤل عن الأمر الموضوع الآخر هل يجب على المواطن الحضور في الفترة الصباحية فقط و طلب الأذن من جهة العمل أو المدرسة للذهاب للمركز الصحي لطلب تحاليل دم أو معرفة النتيجة. |
تم الاتصال لصاحب الشكوى و اخباره بأنه قد تم التنبيه على الجميع الممرضات بعدم اعادة استخدام اي مادة تستخدم لمرة واحدة فقط و اتباع اجراءات مكافحة العدوى
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JHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-66518 | 5/25/2023 12:00:00 AM | 10/31/2023 2:00:45 PM | 5/25/2023 12:00:00 AM | |||||
5329 | aqeela alalwi | 961107375 | 32237228 | aqeelaomran21@gmail.com | السلام عليكم ورحمة الله وبركاته تحيه طيبه وبعد تم حجز موعد بواسطه تطبيق صحتي مع الدكتورة دلال العثمان التابع لمركز محمد جاسم كانو الصحي في الموافق الواحد والثلاثين من شهر اكتوبر في تمام الساعه التاسعة و الخمس دقائق. وقد تواجدت في المركز الصحي قبل موعدي المذكور حسب ارشادات التطبيق. بعد الانتظار لمدة نصف ساعه حضرت وتمت منادات اسمي مع شخص اخر عند التاسعة و النصف على الغرفة رقم (٢) تقريبا بعد خروج الشخص الاخر طلبت الدخول ولكنها قالت ستقوم بمنادتي ولكن بعد الانتظار نادت اشخاص اخرين . وحين طلبت منها الدخول قامت تقول بانها قد نادتني عند الساعه التاسعة صباحا ورفضت معالجتي وطلبت مني تجديد الموعد . حيث تم حجز موعد جديد لي من قبل التسجيلات على طبيب اخر ومن هذا المنطلق ارفع شكوتي اليكم للنظر في الموضوع. ولكم جزيل الشكر والتقدير |
تم التواصل مع العميلة وأخذ كافة التفاصيل و تم التواصل مع الطبيبة المعنية وتنبيهها لضرورة الالتزام بمناداة المرضى حسب مواعيدهم و التعاون معهم |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-10-97958 | 10/31/2023 12:00:00 AM | 11/5/2023 8:01:12 AM | 10/31/2023 12:00:00 AM | |||||
5330 | إيمان خلف | 820406198 | 35116638 | السلام عليكم عندي شكوى على مركز الكويت الصحي .. ابدا ما يعطون سكليف لو الوحده تنازع بس ما عندها حرارة ما يعطونها سكليف. احنا الموظفين وزارة العمل عاطتنا ١٥ سكليف فالسنه . مو شرط تكون حرارتی مرتفعه عشان تعطوني سكليف .. أني مثلا ما اغيب نهائيا يمكن كل شهرين ثلاث شهور مرة اغيب احتاج اني اغيب، ابغى اريح شوي الجسم يتعب احنا مو آلات ما نتعب وجيكو متى اخر مرة اخذت سكليف ، كل المراكز يعطون سكليفات باليوم واليومين الا هالمركز ، ولو اقدر اغيب وينخصم من راتبي جان ثبت ما تعدت روحي ورحت المركز ونطرت . لكن شنو أقدر أقول .. نفس الكلام اللي يقولونه الدكاترة بتقولونه انتون ... واذا ما تتسوون حل لها لمركز لا تتصلون هيلي ولا تكلموني . لا أضيعون وقتي ووقتكم |
تم الرد عليها من قبل رئيس مجلس الإدارة وشرح آلية اعطاء الاجازات المرضية |
KHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-22171 | 8/17/2023 12:00:00 AM | 10/31/2023 4:54:21 PM | 10/17/2023 12:00:00 AM | ||||||
5331 | Ahlam Yaqoob | 901005924 | 33046464 | أريد حجز موعد تنظيف أسنان الرقم الشخصي 100710158 |
تم الإتصال بالمريضة لمعرفة تفاصيل المشكلة .. وبعد الإتصال إتضح أن المشكلة حدثت بمركز الشيخ عبد الله بن خالد آل خليفة ـ الرفاع الشرقي )وهو موعد ( لعيادة فنيات الأسنان ) لإبنتها ( زينب عباس الرقم الشخصي ـ 100710158 ) حيث زارت ( زينب عباس الرقم الشخصي ـ 100710158 ) مركز الشيخ عبد الله بن خالد الصحي ـ في يوم الإثنين الموافق 21 أغسطس 2023م الساعة 11:45 صباحاً حسب الموعد المقرر لها وتم تقديم الخدمة العلاجية لها بعيادة الأسنان .. إلا أن الأم طلبت موعداً آخر لعيادة فنيات الأسنان من أجل متابعة العلاج ... ولم تتمكن عبر الإتصال بـ 80007000 . لحجز موعد فنيات الأسنان .. حيث أن مواعيد فنيات الأسنان لابد أن تكون عن طريق المركز مباشرة .ومن أجل تيسير وتسهيل أمور المريضة تم التنسيق مع عيادة فنيات الأسنان بمركز الشيخ عبد الله بن خالد آل خليفة الصحي لحجز موعد على عيادة فنيات الأسنان .وتم إبلاغ المريضة بتاريخ ووقت الموعد .. وتقدمت المريضة بخالص الشكر والتقدير لخدمتها و تسهيل أمورها. |
KHC | Administrative | Enquiry | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-18080 | 8/27/2023 12:00:00 AM | 10/31/2023 5:03:00 PM | 8/28/2023 12:00:00 AM | |||||||
5332 | Fatima Hussain | 81030039 | 34338944 | بنتي من احتياجات خاصة لم أستلم حفاضات وكل مرة نعاني من نفس المشكلة والتأخير أو ان مقاسها غير متوفرز أرجو الرد |
بخصوص الموضوع أعلاه المراجع الفاضل يستلم من قسم الرعاية أدوات طبية الى أبنه محمد حمد ومن ضمن الادوات نيلتون سايز 12 حيث يتم طلب المادة له من المخازن وبناء على الكمية المعطاة يتم إعطاء المريض حيث لم يتم الاستلام من المخازن هذا السايز لهذا الشهر الى الان .
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KHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-58769 | 9/25/2023 12:00:00 AM | 10/31/2023 5:12:50 PM | 9/25/2023 12:00:00 AM | ||||||
5333 | Ali Bader | 950703478 | 38033030 | افيدكم بأنه في يوم الاربعاء الموافق ١١ اكتوبر ٢٠٢٣ حضرت الى مركز الكويت الصحي برفقة اخي ( مهدي بدر ٠٨٠٢٠٧٩٢٨) و ذلك ل موعد الفحص الطبي للمرحلة الثانوية في تمام الساعة ١١:١٥ ص و تم رفض الاستقبال من قبل الطبيبة غرفة رقم ١( بأنها في اجتماع و لا تستقبل المرضى) و عليه جلسنا في قاعة الانتظار و لم يتم الاستدعاء حتى الساعة ١٢:٥٠ و عندما توجهت الى الغرفة مرة أخرى وجدت الطبيبة مع ممرضتان يتبادلون الضحك و الحديث و لا تستقبل المرضى نرجو من الجهات المختصة وضع حد لهذه التجاوزات من قبل الطاقم الطبي ضد المراجعين و شكراً |
السلام عليكم و رحمة اللة و بركاتةتم التواصل مع المريضة يوم الخميس 12 أكتوبر 2023 ,وتم الاستماع لتفاصيل الشكوىحيث ابدا مرافق المريض شكره على الاهتمام و التواصل وتم الاعتذار على التأخير من قبل الطبيبة و الحرص على تقديم افضل الخدمات الطبية في الزيارات القادمة |
KHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-96041 | 10/11/2023 12:00:00 AM | 10/31/2023 5:16:06 PM | 10/12/2023 12:00:00 AM | ||||||
5334 | نور الوداعي | 970803052 | 33753355 | alwadaei.noor@hotmail.com | تاریخ 9-10حجزت موعد مع د. زينب سيد عادل بمركز الكويت و كنت اعاني من الم في الظهر و خبرتها انه اعاني من الم في الظهر و الى مريضة سكار ما سوت اي فحص ولا سالت حتى عن مكان الألم بس سوي اشعة و رجعي لي لما رجعت لها قالت شد انزين شنو اسوي دكتورة قالت مكتوب لش مسكنول اوردي الدكتورة ما قامت بعلمها صح وعندي نوبة سكلر لازم تتعالج و ما عالجتها. رجعت. مرة ثانية حجزت موعد مع د. ميعاد و قامت بالازم و تبين انه تكسر الدم مرتفع و طلبت تحاليل و تقریر اشعة الظهر حجزت مع د. ميعاد -10-10 الساعة 7:23 ص و تبين انها اجازة اليوم وحولونوي على د. امل عباس لما رحت لها ما كانت موجودة رجعت طقيت الباب دكتورة ممكن عقب المريض تناديني اني صاميمة و راسي يفتر والي مريضة سكلر ماقدر اصوم ردت باسلوب جدا وقح من الساعة 7:15 اناديش و الحين 7:37 توش جاية تسالين عن موعدش قلت لها رحت اسوي تحاليل ماسمعت قالت لي ماقدر انادیش عندي مرضى شسوي لش و رحت عنها و رحت اطلب موعد جديد و تبين انه مافي ومشیت و ما تلقيت اي علاج و الالم ما زال ويزيد ويمنعني عن الحركة أقدم شكوى على د. زينب سيد عادل هاشم و د.امل عباس عبدالله على الاهمال |
السلام عليكم و رحمة اللة و بركاتةتم التواصل مع المريضة يوم الاربعاء 11 أكتوبر 2023 الساعة الواحدة ظهرا, وتم الاستماع لتفاصيل الشكوى , بخصوص ادعاء المريضة لعدم قيام الدكتورة زينب السيد هاشم بالفحوصات اللازمة تم التوضيح بان الطبيبة في اجازة سنوية و لن يتمكن منا التواصل معها ليحين رجوعها الى العمل. و بخصوص الشق الثاني من الشكوى و هو اسلوب الطبيبة امل عباس في الرد بطريقة غير لائقة, تم الاستفسار و التوضيح من الطبيبة بانه تم الرد على المريضة بطريقة لائقة و بكل احترام ولكن المريضة لم يكون اسلوبها لائق مع الطبيبة واخبرتها بانها لا تريد متابعة الاستشارة معها باسلوب غير لائق و رغم ذلك قامت الطبيبة بمناداتها عدة مرات للاستماع لها و تقديم الخدمات اللازمة.تم الاعتذار من المريضة لعدم حصولها على الخدمات الطبية المرجوة في ذلك اليوم رغم حرص جميع طاقم العمل في مركز الكويت لتقديم افضل الخدمات للمترددين دون اسثناء مع مراعاة الحالات الخاصة مثل كبار السن ومرضى فقر الدم المنجلي, و اكدت المريضة لتفهمها بالضغوطات اللتي يواجهها الطاقم الطبي في مركز الكويت الصحي |
KHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-24927 | 10/12/2023 12:00:00 AM | 10/31/2023 5:34:58 PM | 10/12/2023 12:00:00 AM | |||||
5335 | فاطمه ناجي | 970613482 | 35667385 | تطبيق صحتي عند ما نقلت العنوان بعدها مقدر احجز موعد في مركز الصحي على العنوان الجديد
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تم التواصل مع المراجعة وعمل اللازم |
KHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-39495 | 10/22/2023 12:00:00 AM | 10/31/2023 5:44:20 PM | 10/22/2023 12:00:00 AM | ||||||
5336 | younis abdulla | 800705114 | 33360611 | ذهبت لمركز الكويت الصحي فقالت لي الموظفة ما في مواعيد مع انه الساعة ٤ العصر تقريبا |
السلام عليكم،
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KHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-17186 | 10/29/2023 12:00:00 AM | 10/31/2023 5:47:36 PM | 10/29/2023 12:00:00 AM | ||||||
5337 | HUSAIN ABDULWAHAB | 911100636 | 36633137 | mastcleanbh@gmail.com | لكثرة مراجعة في مركز الكويت الصحي الكائن في منطقة المالكية بحيث نواجه مشكلة عند بوابة المركز الصحي من حيث انتظار عند مقدمة الشارع يسبب خطر على المراجعة والسبب يعود ان البوابة لا تزال مغلقة حتى ساعه ٦:٤٥ صباحبا ، وهذا لا يعنى ان اذا تم فتح بوابة المركز الصحي من ساعه ٦ صباحا بأن يكون فوضى و بالعكس الأفضل الانتظار في المواقف المركز الصحي أفضل من المسار لشارع العام ، ونتمنى و يشده النظر لهذه المشكلة |
السلام عليكم،
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KHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-10-14183 | 10/31/2023 12:00:00 AM | 10/31/2023 5:58:45 PM | 10/31/2023 12:00:00 AM | |||||
5338 | أريج مناير | areej2007.31@gmail.com | اليوم كان لدى ابني 080809596 موعد بسب الصابه في قدمه وكان لديه زكام استقباله في المركز كان سيئا الدكتورة لم تستقبلهم بسبب مريضة جالس تتكلم معها لمدة طويلة اكثر من |
نشكر لك تواصلك معنا بخصوص التأخير في معاينة المريضنود ابلاغكم بانه تم التواصل مع الطبيبة المعنية و التي أكدت حصول تأخير لديها في معاينة المراجعين و ذلك لاحتياج مريضة لوقت مطول بناء على حالتها المرضية و التي شرحتها لنا الطبيبة المعنية و نحن غير مخولين بالافصاح عنها حفاضا على خصوصية المراجعين لكن نؤكد على احتياج المريضة لوقت مطول وفق تقييم الطبيبة لنوع الحالة كما قامت الطبيبة بالنداء على المراجعين كل حسب دوره بعد انتهائها من معاينة المريضة انفة الذكر و للأسف لم يكن محمد حسن متواجد حين النداء عليه.من جانبنا نؤكد على احترامنا لوقت المراجعين و في نفس الوقت نطلب حسن تعاونكم و تقبلكم لأحتياج بعض المراجعين لوقت مطول و ينتج عنه تأخير غير مقصود من قبل الأطباء حيث تختلف احتياجات المراجعين عن الوقت المخصص لكل مريض و هو ثمان دقائق كما يمكنكم من الاستفسار في قسم السجلات عند حدوث تأخير ليتم التواصل من قبلهم مع الطبيب و استيضاح الأمر في حينهو في الختام نكرر لكم اسفنا لعدم تمكنا من تقديم الخدمة المطلوبة للمراجع و حرص الطاقم الطبي في مركز الكويت الصحي على تقديم أفضل الخدمات الصحية لمراجعيه جميعا و نتمنى ان تتقبلوا اعتذارنا و ان نتمكن من تحسين الانطباع في الزيارات القادمة ان شاء الله |
KHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10231 | 10231 | 23-10-63700 | 9/28/2023 12:00:00 AM | 10/31/2023 6:22:14 PM | 9/28/2023 12:00:00 AM | |||||||
5339 | Hasan Alhayki | 861205103 | 36450592 | للاسبوع الثالث على التوالي يتم تدريب ممرضين و ممرضات جدد في مركز جدحفص الصحي في يومي الاجازة و يحصل تأخير كبير للمرضى و في يوم الاجازة خلال ثلاثة اسابيع الاخيرة انتظرنا انا و اخي ادوارنا لاكثر من ساعة و نصف من اجل ان يتم إعطائنا علاجنا و هو عبارة عن ابرة و يتم تغيير الشفت و نحن ننتظر و قد طلبنا من الموظفين هناك بعدم تدريب الممرضات الجدد في ايام الاجازة لان عدد مرضى السكلر المراجعين في يام الاجازة كبير فهل من المعقول أن يتم تدريب موظفين جدد في هذا الوضع؟ لقد زادت الآمنا اليوم بسبب انتظارنا لأكثر من ساعة و نصف على كراسي حديدية منتظرين أدوارنا فلماذا الاصرار على ذلك؟! بإمكانكم تدريب الممرضين الجدد في الأيام الاعتيادية لا في أيام الاجازة المكتظة بالمرضى . و آمل أن تصل رسالتي الى المعنيين و يتم حل هذه المشكلة. |
تحية طيبة و بعد بداية نتقدم لحضرتكم بجزيل الشكر و التقدير على اهتمامكم و متابعتكم المستمرة و نود ان نحيكم علما بخصوص الشكوى المقدمة و بعد الاطلاع على تفاصيل الشكوى المقدمة من المراجع نوضح باننا ضمن فريق عمل واحد من اجل توفير افضل الخدمات التمريضية على اكمل وجه لنيل استحسانكم و رضاكم و لضمان سلامتكم حيث انه تم فصل غرفة كاملة خاصة لمرضى السكلر فقط حيث يتم اعطائهم جرعاتهم اليومية على ايدي موظفين مؤهلين يعملون على توفير الخدمات العلاجية بأعلى جودة على مدار الساعة. و حيث انهم يتم التاكيد من جرعات جميع المراجعين السابقة لضمان سلامتهم و وفقا للبروتوكول المعتمد في مراكز الرعاية الاولية تم الاتصال بالمريض و تم توضيح الية العمل بالمركز و تم التاكيد بأن جميع الممرضين ليسو تحت التدريب و مؤهلين لتقديم الخدمات الصحية ذات جودة عالية هذا مالزم و تفضلو بقبول تحياتي
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JHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-55492 | 6/25/2023 12:00:00 AM | 10/31/2023 6:36:59 PM | 6/25/2023 12:00:00 AM | ||||||
5340 | Ebtisam Ali | 720105528 | 33488862 | umhaneen2005@hotmail.com | السلام عليكم و رحمة الله و بركاته الشكوى ضد مركز جدحفص الصحي اليوم بتاريخ 4 يونيو على الساعة 12 ذهبت الى مركز جدحفص الصحي لان رجلي منتفخة و تالمني لاني غير تابعة لهذا المركز لكن انا ساكنة مع الوالدة و انا مطلقة و قدمت اوراقي من فترة عند الباحثة الاجتماعية و قالت لي تستطيعين ان تتعالجي في هذا المركز اقصد مركز جدحفص الصحي تفاجئت اليوم بعدم قبولي و تحويلي على التصنيف و الممرضة هناك رفضت قبولي مع ان رجلي منتفخة و تؤلمني و بعد ان تكلمت مع الكاتبة بالنهاية وافقت على ادخالي بموعد على الساعة 3 و النصف ارجو النظر و شكرا |
تحية طبية و بعد بداية نتقدم لحضرتكم بجزيل الشكر و التقدير على اهتمامكم و متابعتكم المستمرة وردا على الشكوى عبر تواصل الموجهة من قبل ابتسام level 5تم الاتصال مع صاحبة الشكوى و شرح الية التصنيف المتبعة في المركز حيث تم تصنيفها بناء على حالتها الصحية و قد رفضت قياس المؤشرات الحيوية تم تسجيلها من قبل قسم التسجيل بناء على المواعيد المتوفرة في ذلك اليوم شاكرين لكم حسن تعاونكم الدائم |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-10-76579 | 6/5/2023 12:00:00 AM | 10/31/2023 7:04:47 PM | 6/5/2023 12:00:00 AM | |||||
5341 | Mohammed Yahya | 930307844 | 33825538 | m13yahya@gmail.com | أنا و زوجتي على وشك الذهاب للحج وخلال الشهر الماضي قمنا بزيارة مركز جدحفص للحصول على كتيب الحج للتطعيمات أكثر من مرة ولكن ما يكون الكتيب متوفر، نرجو اخبارنا بموعد توافر الكتيب حيث تبقى أقل من أسبوعين على موعد السفر. |
تم التواصل مع صاحب الطلب، وإيضاح سبب عدم توفرها حيث أنه موسم حج وتنفذ الكميات التي يتم تزويد المركز بها بسرعة، وقد تم إعطاء المراجع وعد بإفراد كتيبين خاصين بهم في أقرب وقت يتم توفرها. وحين توفرها قمنا بالفعل بالاواصل مع المراجع وإعطاءه الكتيبات |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 23-10-85350 | 6/5/2023 12:00:00 AM | 10/31/2023 11:37:39 PM | 6/6/2023 12:00:00 AM | ||||||
5342 | Ishaq Andulhadi | 940808820 | 38780835 | blady0777@gmail.com | إلى من يهمه الأمر تحية طيبة وبعد أرجو السماح لي بأخذ أبر الأكسكودون اليومية لمرضى السكلر في مركز جدحفص الصحي في الفترة الصباحية والمسائية، حيث أني تابع لمركز البلاد القديم واعمل بنظام النوبات وتوقيت البلاد لا يتناسب مع أوقات عملي.. ف الرجاء كل الرجاء منكم حل مشكلتي مع جزيل الشكر والتقدير أسحاق عبدالهادي 38780835 |
تم التواصل مع صاحب الطلب إسحاق عبدالهادي وتم اخبار المريض بأن ملاطز جدحفص الصحي يعمل بنظام برنامج اختر طبيبك حاليا حيث أن كل فرد تابع للمنطقة يخضع للمتابعة من قبل طبيب العائلة وتم اخبار المريض أم بالامكان أخذ جرعاته في ايام الاجازات والعطل الرسمية أو في الحالات الطارئة هذا ما لزم مسؤولة التمريض ضياء السيدعلي علوي |
JHC | Proffesional | Enquiry | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 23-11-98239 | 6/1/2023 12:00:00 AM | 11/1/2023 12:16:18 AM | 6/1/2023 12:00:00 AM | ||||||
5343 | جعفر حسن مكي | لا يوجد | 33312482 | no@email | من دواعي الفخر أنه من اجمل المراكز. |
تم الاتصال بالمريض و شكره على ملاحظته و تقديره للخدمات المقدمة من المركز و الجهود البذولة. |
BQC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 23-11-81785 | 10/31/2023 12:00:00 AM | 11/1/2023 3:54:17 AM | 10/31/2023 12:00:00 AM | ||||||
5344 | عبدالله عباس عبدالله | لا يوجد | 39904011 | abdulla.samawi@gmail.com | لليوم الثاني على التوالي أحضر للمستشفى، حضرت اليوم الأول في الساعة 6 و أخبروني أنه لا توجد مواعيد مع أن المركز يغلق الساعة 7. و في اليوم التالي سجلت موعداً إلكترونياً في الساعة 1:45 و تم إلغاء الموعد من قبل الدكتورة و تأجيله إلى الساعة 3:40 !! |
تم الاتصال بصاحب الشكوى لإيضاح تفاصيل الشكوى. و قد تم شرح نظام المواعيد و نظام التصنيف في المراكز عند الحاجة لذلك و قد تفهم صاحب الشكوى التفاصيل. و حضر المريض للعلاج حسب الموعد و تم تقديم اللازم له و العلاج المناسب. و شكر صاحب الشكوى الطبيب المعالج. هذا ما لزم للتوضيح. د. أفراح سعيد |
BQC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 23-11-99374 | 10/30/2023 12:00:00 AM | 11/1/2023 4:03:38 AM | 10/30/2023 12:00:00 AM | |||||
5345 | Habib Ali | 660024624 | 34040088 | السلام عليكم ماهي المشكله في عدم توفير الأدوية وخصوصا نحن أصحاب الأمراض المزمنة وانا اعاني من الضغط وهذه المرة الثانية الزيارتي المستشفى الكويت الصحي وهو عدم توفير دواء للضغط لي ماذا أفعل وانا اذا لم ينظم الضغط لي غيرتفع ويسبب لي اغماء فمن المسؤول عن هذا الاستهتار والتماطل في توفير العلاج لي فالدولة هي الكفيل في توفير العلاج والدواء مجانا للمواطن حسب الدستور والميثاق |
المريض اتى للمركز ولم يكن الدواء متوفر وهو من أدوية السلمانية وتم توجيهه لاستلامه من مركز محمد جاسم كانو واستلم دواءهتم التواصل مع المريض وقد اخبر انه لم يحصل على الدواء من السلمانيه ويلاقي مشقة في الذهاب فنصحناه بعمل طلب توصيل وان لم يتوفر هناك فنحن سنعمل جهدنا بتوفير جميع الادوية في المركز او حتى من المراكز المتوفر لديها حتى لا يظل المريض من غير دواءه |
KHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-11-09626 | 8/2/2023 12:00:00 AM | 11/1/2023 10:01:03 AM | 8/3/2023 12:00:00 AM | ||||||
5346 | Ejlal Taraif | 800306511 | 39905010 | ابني حرارته ۳۹.۹ وجيت مركز الكويت الصحي المعالجه ما يسوون له اي شيء ويحلولون يتصلون بالاطباء محد يجاوبهم .. هل انتظر ان ولدي يصيده شيء والكل يتفرج !!!! |
بخصوص الموضوع أعلاه، الام احضرت ابنها و تم تصنيفه و تسجيلة على الطبيب و لم يعطى خافض للحرارة لانه لم يكمل 4 ساعات من اخر جرعة أعطيت له بالمنزل و عمل له كمادات لخفض الحراره و تم الاتصال على الطبيبه ولم نجد رد فتم التواصل مع الطبيبه من قبل إداري المركز و حضرت لمعاينتهتم عمل الازم من قبل التمريضالاجراء الدي أتخد: تم الاتصال بالمراجعة يوم امس و اليوم مرتين و لم يتم الرد على الهاتف
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KHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10231 | 10231 | 23-11-47821 | 10/22/2023 12:00:00 AM | 11/2/2023 9:06:50 AM | 10/23/2023 12:00:00 AM | ||||||
5347 | EMAM ABDELHAY ABBAS SHALASH | 901156540 | 35406566 | يتقدم صاحب الطلب وهو أحد زوار مركز جد حفص الصحي حول تسجيل موعد لزوجته، حيث أن زوجته ولدت في مستشفى السلمانية الطبي وتم اخباره بأن عليه أن يأخذ موعد في المركز الصحي بعد ستة أسابيع ولكن لا يستطيع أخذ الموعد وذلك أن زوجته لا تمتلك البطاقة الذكية وأثناء تسجيله للموعد عن طريق التطبيق يتم طلب تسجيل تاريخ انتهاء البطاقة وهذا ما أدى إلى عجزه عن أخذ الموعد لزوجته حسب إفادته. |
تم التواصل مع صاحب الاستفسار، حيث تبين أن المراجحة غير تابعة لمركز جدحفص الصحي وإنما تابعة لمركز حالة بوماهر مجمع رقم (205). إلا أننا قمنا بالرد على استفساره الخاص بحجز موعد لفحص ما بعد الولادة لزوجته، فبعد الاستفسار منه بأنه زوجته لديها تأمين صحي أم لا، فرد بالنفي ، لذا فهو لن يكون قادر على حجز موعد فحص ما بعد الولادة، ويمكنه عكل الفحص بالمستشفيات الخاصة. وأما بخصوص عدم تمكنه من حجز موعد اونلاين، وبعد التحقق من نظام آي صحة، فتبين أن عليه أن يقوم بتحديث بيانات وعنوان زوجته وذلك بالرجوع للجهاز المركز للاحصاء.
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JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11043 | 11043 | 23-11-34176 | 11/1/2023 12:00:00 AM | 11/2/2023 10:20:02 AM | 11/1/2023 12:00:00 AM | |||||||
5348 | محمد العبدالله | 37227336 | تمت المراجعة قسم الأسنان الابن / حسين محمد العبدالله بتاريخ 18/10/2023 فترة الصباحية وتم اعطاء العلاج اللازم وتعليمات والنصائح والاهتمام بالمريض أثناء العلاج.أتقدم للدكتورة/ آلاء الفردان والممرضة/ موزة رائد على تعاملهم الراقي والاحترام. الصراحة يستحقون الشكر والتقدير. كما أتقدم بكثير الشكر لجميع العاملين من دكاترة واداريين وممرضين ومدير المركز الكويت الصحي. |
تم التواصل مع المراجع وشكر الجميع وقال: " لا توجد عندكم سلبيات . كل ايجابيات" وقد أبدى سعادته في كل مرة يزور فيها المركز وأثنى على جميع الكوادر.تم شكره مع التمنيات باسترار رضاه عن الخدمات والموظفين. |
KHC | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-11-79713 | 10/25/2023 12:00:00 AM | 11/2/2023 10:37:34 AM | 10/29/2023 12:00:00 AM | ||||||||
5349 | محمد العبدالله | 37227336 | تمت مراجعة قسم الأسنان لابني/ أحمد محمد العبدالله بتاريخ 18/10/2023 الفترة الصباحية وتم اعطاء العلاج اللازم لابني وتوجيهات والنصائح والتعليمات.اتقدم بالشكر والاحترام للدكتورة/ وفاء شرف والممرضة/ عقيلة مهدي على تعاملكم الراقي واعطاء العلاج اللازم لابني. تحية من القلب لهم. |
تم التواصل مع المراجع وشكر الجميع وقال: " لا توجد عندكم سلبيات . كل ايجابيات" وقد أبدى سعادته في كل مرة يزور فيها المركز وأثنى على جميع الكوادر.
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KHC | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-11-27717 | 10/25/2023 12:00:00 AM | 11/2/2023 10:51:05 AM | 10/29/2023 12:00:00 AM | ||||||||
5350 | محمد العبدالله | 37227336 | أتقدم بالشكر لجميع العاملين من مدير ومشرفين ودكاترة وممرضين وإداريين بمركز الكويت الصحي على تعاملهم الراقي وحسن استقبالهم.شكرا لكم يا مركز الكويت الصحي لجميع العاملين (الله يوفقكم على ما تبذلونه من جهد لتقديم الراحة والاسلوب الراقي للمراجعي) شكرا من القلب |
تم التواصل مع المراجع وشكر الجميع وقال: " لا توجد عندكم سلبيات . كل ايجابيات" وقد أبدى سعادته في كل مرة يزور فيها المركز وأثنى على جميع الكوادر.
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KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-11-65312 | 10/25/2023 12:00:00 AM | 11/2/2023 11:02:01 AM | 10/29/2023 12:00:00 AM | ||||||||
5351 | afaf fadhul | 860303144 | 33969616 | أود أن اشكر الطاقم التمريضي في عيادة البديع الساحلية لسرعنهم في تصنيفي كحالة طارئة عندما باغتني الم فضيع في بطني وادخلوني كحالة طارئة كما أود أن اشكر الدكتورة زينب القلاف شكر خاص لما بذلتة من مجهود في سرعة تشخيصها لي ونصحها لي بالذهاب لمجمع السلمانية في أقرب فرصة لشكها انني اعاني من التهاب في الزائدة الدودية وقد تم علاجي بأسرع وقت ممكن في مستشفى السلمانية الطبي وبالخصوص دكتورة طاهرة من قسم الجراحة |
تم الأتصال بالمريضة والأطمئنان على صحتها كما أثنت المريضة على الجهود المقدمة من قسم التمريض والأطباء وبالخصوص الدكتورة زينب القلاف وشكرت الإدارية على الإتصال والسؤال |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10203 | 10203 | 23-11-25158 | 10/21/2023 12:00:00 AM | 11/2/2023 11:15:17 AM | 11/2/2023 12:00:00 AM | |||||||
5352 | afaf fadhul | 860303144 | 33969616 | أود أن اشكر الطاقم التمريضي في عيادة البديع الساحلية لسرعنهم في تصنيفي كحالة طارئة عندما باغتني الم فضيع في بطني وادخلوني كحالة طارئة كما أود أن اشكر الدكتورة زينب القلاف شكر خاص لما بذلتة من مجهود في سرعة تشخيصها لي ونصحها لي بالذهاب لمجمع السلمانية الطبي في أقرب فرصة لشكها انني اعاني من التهاب في الزائدة الدودية وقد تم علاجي بأسرع وقت ممكن في مستشفى السلمانية الطبي وبالخصوص دكتورة طاهرة من قسم الجراح |
تم الأتصال بالمريضة والأطمئنان على صحتها كما أثنت المريضة على الجهود المقدمة من قسم التمريض والأطباء وبالخصوص الدكتورة ينب القلاف وشكرت الإدارية على الإتصال والسؤال |
BCC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10203 | 10203 | 23-11-96624 | 10/21/2023 12:00:00 AM | 11/2/2023 11:19:39 AM | 11/2/2023 12:00:00 AM | |||||||
5353 | QESMAT YUSUF ISA BAQER | 740306405 | 33853530 | قسم الاستقبال الموظفات غير متعاونات و لا يوجد من قبلهم لا يوجد اسلوب نحن ننتظر من الساعة 10:00إلى 11:15 لا يوجد طبيب للعلاج |
تم الاتصال بالعميلة و الاستفسار عن تفاصيل الشكوى حيث تبين أن المريضة لم تسمع نداء الطوارئ في الطابق الأول ، و قد اخبرتها بانني سوف اخذ التدابير المناسبة لمعالجة هذا الخلل. كما افادت المريضة بعدم الرد عليها بشكل لائق من قبل موظفة الاستقال حين نزلت للاستفسار عن تاخر الطبيب ، حيث انني اخبرتها بانني سوف استفسر عما تفاصيل ما جرى مع الموظفة و سوف أخذ التداير المناسبة . |
JHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 23-11-83184 | 10/29/2023 12:00:00 AM | 11/2/2023 11:24:33 AM | 11/2/2023 12:00:00 AM | ||||||
5354 | AlAnood Alhadi | 981102913 | 35358949 | لدي مشكلى عبر تطبيق صحتي لحجز المواعيد وهذه ليست المرة الاولى بشأن ذلك بسبب العنوان، لقد كان عنوان سكني في مدينة عيسى وبعد تغيير العنوان على المحرق (البسيتين) والآن اريد الحجز ولكن تبين لي أن اللمركز الصحي لمدينة عيسى (يوسف انجنير) وليس على مركز المحرق (الشمالي) اررجوا الاطلاع على هذ ه المشكلة وحلها |
تم التواصل مع العميل وحل المشكلة التي يواجهها اثناء اخذ موعد عن طريق برنامج صحتي، وتم ابلاغ العميل بالحضور الى المركز لملئ استمارة اختيار طبيب العائلة
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MHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-11-43496 | 8/15/2023 12:00:00 AM | 11/2/2023 12:03:40 PM | 8/16/2023 12:00:00 AM | |||||||
5355 | Ahmed Alfadel | 921006950 | 38383907 | مركز المحرق الشمالي الصحي لا يتم الرد على الهاتف البته على الاتصالات اكثر من يوم وعدة مرات وعلى جميع الاقسام المختلفة |
تم التواصل مع العميل واخباره بانه سيتم حل الموضوع في اقرب وقت ممكن، وسيتم الرد على المكالمات الواردة للمركز الصحي |
MHC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-11-13285 | 10/19/2023 12:00:00 AM | 11/2/2023 12:06:33 PM | 10/22/2023 12:00:00 AM | ||||||
5356 | حليمة البوعينين | 39009554 | لا يتم الرد على الهاتف لتغيير موعد العلاج الطبيعي |
تم اخبار الموظفه بضرورة الرد على جميع الاتصالات الخارجية |
NAC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-11-01014 | 10/16/2023 12:00:00 AM | 11/2/2023 12:06:44 PM | 10/25/2023 12:00:00 AM | |||||||
5357 | Saqibawaz Mohammadnawaz | 810508737 | 33352306 | Salam goodmorning with due respect today I changed my address in CPR office from riffa to Muharaq health center my new block in 228 but when Iam trying to book appoinentemt its showing me riffa health center please change to muharaq health center |
تم التواصل مع مقدم الشكوى ،و تم ابلاغه بانه سيتم تحديث بياناته ليتمكن من اخذ الموعد عن طريق الاون لاين |
MHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-11-81261 | 10/18/2023 12:00:00 AM | 11/2/2023 12:16:18 PM | 10/19/2023 12:00:00 AM | |||||||
5358 | saqibnawaz Mohammednawaz | 810508737 | 33352306 | salam can you please check for me I updated my address in Muharaq health center today but still I cannot book appointment on sehati oe MOH website my CPR is 810508737 my block is 228 |
تم حل الموضوع و تحديث بيانات المريض و ربط المريض مع طبيب العائلة |
MHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-11-98530 | 10/24/2023 12:00:00 AM | 11/2/2023 12:19:57 PM | 10/25/2023 12:00:00 AM | |||||||
5359 | Mohammed Omer Asif | 900715081 | 39776763 | Dear Team ,This is the situation of Naim Health center i came here as i am sick but reception here not even bothered to attend the patient . Two staff are sitting and both of them arent calling then they say appointment is finished. This happen with me before also . Someone should take serious action against it |
رد على الشكوى المرفوعه من قبل المريض محمد عمر ورقمة الشخصي900715081: ، رقم المراجعه: 2326459597 افادوا الموظفين الموجودين في قسم السجالت وقت حضور المريض بأنه جاء في الساعة 12 ظهرا يوم الخميس 2023-12-19 ، وكانت المواعيد منتهية الساعه 11:00 ص تقريبا، وتم ابالغه بمراجعة قسم التمريض لتصنيف الحالة ، وعاد بعد ذلك ببطاقة خضراء ) اي الحالة ليست طارئة( وتم أخباره بإمكانه حجز موعد للفترة المسائية ولكنه رفض وقام بالصراخ والشتم على الموظفين بقسم السجالت والتمريض وغادر المركز ، وجاء الفترة المسائية وتم اعطائة موعد على الطبيب. وتم االتصال بالمريض واخباره بإمكانه حجز المواعيد على القنوات الموجوده لتفادي التأخير وضمان الحصول على الموعد قبل مراجعة المركز |
NHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-11-58142 | 10/22/2023 12:00:00 AM | 11/2/2023 12:21:29 PM | 10/22/2023 12:00:00 AM | ||||||
5360 | Wafa Ali | 870910230 | 33008857 | ذهبت للمركز الصحي ساعة ١٢ مساءا واعطوني موعذا ولم يخبرني الموظف انه موعدي هو ١ ونص وطفلتي مريضة وحرارتها مرتفعة وانتظرت مدة طوبلة اكثر من ساعة ولم يحن دورنا ومشيت والاسوء هو انه الطبيبة تسمح للمرضى بالدخول لها حين خروج اي مريض او دخول مريض وهذا مضيعة للمرضى الذين ينتظرون دورهم |
تم الاتصال بالمريضه للاستعلام بخصوص الشكوى المرفوعه وافادتنا ، بأنه وقت التسجيل لم يتم أخباري بوقت الموعد، وفي أثناء انتظاري كانت العيادة مزحومه، ولا يوجد تنظيم للدخول على الطبيب، وقمت بعد ذلك بمراجعة فسم السجلات لمعرفة وقت الموعد، أفاد الموظف بأن موعدي الساعه الواحدة والنصف. وتم أخبارها بأمكانها حجز موعد على قنوات التواصل لتفادي الأنتظار. |
NHC | Administrative | Complaint | Waiting Period | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-11-54782 | 10/24/2023 12:00:00 AM | 11/2/2023 12:28:06 PM | 10/24/2023 12:00:00 AM | ||||||
5361 | Haleema Redha | 001108808 | 38121126 | haleemaredha@gmail.com | السلام عليكم ورحمة الله وبركاته بالامس يوم الخميس 27/7 اخذت موعد صباحا في مركز احمد كانو في النويدرات، لما جى موعدي ونادتني الدكتورة لأدخل للغرفة رحت وجفت عندها مراجع مريض شخص شاب ما عليه لبس رسمي ولا هو موظف لا كان شخص عادي مريض مراجع، سكرت الباب انتظرت الى ان يخرج ولكن كررت الدكتورة مناداتي في سبيكر المستشفى حق ادش الغرفة لكن لما رديت دشيت كان الشخص للحين موجود وما قالت ليه الدكتورة ان يطلع، امر استنكرته جداً وين خصوصية المرضى؟؟ ان جايه ماخده موعد عند دكتورة وكوني إمراة وعلتي ان عندي فحص دم وخرجت بدون ما اقول للدكتورة مشكلتي وم وش اعاني، من متى لما ندش على الدكتور مافي خصوصة للمريض وعادي يكون مراجع آخر موجود في الغرفة الخاصة؟؟ المشكلة إني إمراة وهو رجال ولا هو موظف في المستشفى لا بل مريض مراجع عادي حتى ما استحى وقام طلع كان. كان موجود على الكرسي، احتاج مبرر لهالفعل وحدي تضايقت من الموضوع حتى المشكلة الى رايحة للدكتورة ليها ما خبرتها ابها طلعت ولا تكلمت بمشكلتي وصوره الى حاطتنها كان الموعد الى بالمستشفى |
تم التواصل مع مقدم الشكوى السيدة حليمة رضا من قبل رئيس مجلس الإدارة الدكتورة فاطمة العلوي، وتم بحث ومناقشة الشكوى وتم التأكيد عليها بأن المتواجد مع الطبيبة هو طبيب متدرب وكان يرتدي "السكراب" وليس مراجع او مريض. وتم الإشارة إليها بحقها في طلب الخصوصة مع الطبيب المعالج من دون تردد في الزيارات القادمة.وكذلك تم التنويه على الدكتورة بضرورة التعريف بالطبيب المتدرب للمريض حرصاً على الحفاظ على خصوصة المريض. عرضت الدكتورة على المريضة حجز موعد ولكن أفادت بأنها ستتابع المركز لعمل التحاليل المختبرية. د.فاطمة العلوي |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-11-77946 | 7/28/2023 12:00:00 AM | 11/2/2023 12:35:30 PM | 8/1/2023 12:00:00 AM | |||||
5362 | لا يوجد | لايوجد | اسلوب الدكتورة منى القاسمي وعدم الكشف على ابني المريض |
تم الاطلاع على شكوى أحد المراجعين ( لم يذكر اسمه أو رقم التواصل ) ، وتم اتخاذ اللازم في شأن الشكوى. |
NAC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-11-19688 | 11/2/2023 12:00:00 AM | 11/2/2023 12:38:29 PM | 11/2/2023 12:00:00 AM | |||||||
5363 | mohd ali | 791107019 | 33284148 | حارس الامن تبع شركه النسر لا يلتزم بالمكان المخصص له ويقف صوب الاستقبال ويقوم بسؤال المرضى يعني يتدخل فيما لايخصه ويسواف مع المنظفين ( في مستشفى حابر الصباح ) باربار |
تم التواصل مع العميل وشرح له صلاحيات حراس الأمن بتوجيه المرضى لمختلف الأقسام وتنظيمهم عند منطقة التسجيل والرد على الأستفسارات في حدود صلاحيات حراس الأمن وكذلك تم التأكيد على العميل بأن الحارس ملتزم بالزي الرسمي وحسن الهندام. |
SJC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-11-02066 | 11/2/2023 12:00:00 AM | 11/2/2023 12:43:10 PM | 11/2/2023 12:00:00 AM | ||||||
5364 | HAWRA SAYED A.AMEER JAAFAR ALHELAIBI | 910410259 | 33391413 | كتب المراجع: اريد اقدم شكوى على دكتور علي عبد الرسول العكري يعمل في مركز جدحفص الصحي لعدم تعامله اللبق مع المريض وقلة الذوق والاحترام حيث كان اليوم موعد ابني لتسع اشهر انتظرنا في قسم الرعايه بعد ذلك اصبحت حالة طارئة جميع الدكاتره والممرضات ذهبوا لمساعده المريض وتوقفت المواعيد بعد ساعه ونص من الانتظار اخبرونا الممرضات في قسم الرعاية للذهاب للدكتور وعندما ذهبنا لم نجد الدكتور في المكتب وذهب زوجي ليخبر التسجيل و بعدها جاء الدكتور وعندما ذهبت اليه لاخبره انه يوجد لدينا موعد قدمت له التحيه بكل احترام واخبرته باسم ابني لم يرد السلام بل قال لي انتظري الفرج وتفضلي بالخارج ما معنى هذه الكلمة انتظرنا موعدنا من ساعه ونص واكثر و لكن لم يكترث لكلامي وظل ويأشر بيده يعني ان نخرج واريد رد اعتبار لانه دكتور يجب ان يحترم نفسه و يتعامل باسلوب حسن مع المرضى فنصف العلاج للمريض هو الاسلوب والمعاملة الحسنة واعتقد انه درس في الجامعه بما انه دكتور اخلاقيات وكيفية التعامل مع المرضى |
تم التواصل مع المراجعة كما تم التواصل مع الطبيب بخصوص الشكوى و أخبرنا بتأخره عن المواعيد لأكثر من ساعة لوجود حالة انعاش قلبي في طوارئ المركز مما أدى لتأخره عن جميع المراجعين، و تم التواصل معه بخصوص تعامله مع مقدم الشكوى و تنبيهه بذلك. |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-11-91139 | 10/29/2023 12:00:00 AM | 11/2/2023 1:02:21 PM | 10/30/2023 12:00:00 AM | ||||||
5365 | Sadeq Alajooz | 910303932 | 33733941 | alajooz@live.com | شكوى ضد موظفة قسم الصيدلية في مركز أحمد علي كانو الصحي- النويدرات - اسم الموظفة سحر، أقوم كل شهر باستلام ادوية زوجتي المصابة بالسكري، وحسب المسجل بالوصفة الطبية أن عدد أبر قلم الأنسولين 120 قطعة، إلا أن الموظفة تقوم كل مرة بإعطائي 90 قطعة فقط وفي كل مرة أقوم بتذكيرها أن المكتوب في الوصفة الطبية 120، وتقوم بعد ذلك بتعديل الكمية إلى 120، وبتاريخ 4 يوليو 2023 قامت كالعادة بإعطائي 90 حبة فقط، وةعند سؤالي لها هل الوصفة الطبية مسجل فيها 90 قطعة أم 120 ؟ اخبرتنيانها لا تلتزم بالوصفة وانها تقوم باعطائي عدد ابر قلم الأنسولين حسب جةعة الانسولين. فكيف لموظفة تخالف الوصفة الطبية المسجلة من قبل الدكتور ؟ وفي كل مرة يكون تعامل الموظفة سيئ جداً، وعدم اخترام ، وحتى عندما اخبرتا ان ي سأتحدث مع الدكتورة المعنية بخصوص عدم إلتزامها بالوصفة لم تبدي اي مسؤولية لذلك . بقية الموظفين لم اواجه معهم هذه المشكلة ابداًز فبقية الموظفين يقومون بإعطائي ابر القلم على حسب الوصفة المسجلة ودائما ودائما لديهم حسن الاستقبال والتعامل على عكس هذه الموظفة سحر. فأتمنى منكم النظر لهذه الشكوى وشكراً |
سعياً منا للإرتقاء بجودرة الخدمات وتلبية احتياجات المريض قمنا بالاتصال مباشرة بمقدم الشكوى السيد صادق العجوز وتم بحث مناقشة تفاصيل الشكوى المقدمة مع الموظفة والطبيبة التي دخل عليها المريض. وتم التوضيح لمريض بأن الدكتورة تسجل بالوصفة عدد المرات وليس عدد الأبر وعليه بتم معادلتها بعدد الأبر وبتن صرفها كاملاً بحسب توافرها بالصيدلية. وتم التوضيح للمريض بأن بشهادة الموظفة الموجودة بالقسم بأن الموظفة صرفت العدد دون نقاش أو جدال وحينما طلب الاستفسار عن الوصفة طلبت منه مراجعة الطبيب وعليه توجه للطبيب. تم التأكيد على المريض بأن الاحترام المتبادل بين المريض ومقدم الخدمة الصحية أمر مطلوب وأي ملاحظات على الخدمة التواصل مع مسؤول القسم مباشرة . وأفاد المريض بأن الموظفة قالت "أني ما امشي على الوصفة" وأكدت الموظفة بأنها لم توجه هذا الكلام للمريض فقط اخبرته أن يراجع الطبيب وذلك بعد التأكد من شهادة الموظفة المتواجدة في الصيدلية (سحر). |
AAK | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-11-30174 | 7/4/2023 12:00:00 AM | 11/2/2023 1:28:14 PM | 7/5/2023 12:00:00 AM | |||||
5366 | محمد حسن | 33067907 | تم تغيير شركه دواء natrilixsr الى normaliوسبب لزوجتي مشكلة نزيف دم |
تم الاتصال بالمريض واخباره بانه النوعين بنفس التركيبة ولكن تختلف الشركات وتم اخباره بانه سيتم رفع ملاحظته للجهات المعينه |
NAC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 23-11-97308 | 10/9/2023 12:00:00 AM | 11/2/2023 2:05:59 PM | 11/2/2023 12:00:00 AM | |||||||
5367 | Tahani Salman | 36008891 | شكوى ضد مركز يوسف انجنير الصحي، لتكرار الموقف معي أكثر من مرة في الفترة المسائية بالأمس زرت المركز ليتم علاجي من اعراض مغص البطن والاسهال حين وصلت تم تصنيفي على الحاله الشبه المستعجله وحين انتظرت من بعدي أتى الكثير من المرضى حيث لم يتم كرسي فاضي في قاعه الانتظار للاسف وبعد اقل من ساعه تم إخلاء قاعه الانتظار من المرضى عداي حيث لم يتم مناداتي، حين ذهبت لاسأل الطبيبة أنيسة قالت إن لديها مرضى طوارئ انتظرتها ما يقارب الساعه ونصف حيث لم يتم مريض غيري في القاعه، ذهبت لاستبدال الدكتور الذي باعتقادي انه انتهى من جميع مرضاه سألت موظف الاستقبال قال هناك مريض واحد فقط سوف يتم علاجه قبلك ان كنتي تودين تغير طبيبك إلى الدكتور أحمد موسى في غرفة ٦ .. انتظرت حين انتهاء المريض وبعد لم يتم مناداتي، انتظرت ما يقارب ١٠ د أخرى فذهبت لغرفة الدكتور للاسفسار عن سبب عدم مناداتي فتحت الباب وجدته يتحدث مع دكتورة أخرى في حديث لا يخص المرضى وعلى الرغم اني فتحت الباب ورآني لم يسألني عن سبب قدومي للغرفة وكأنني لم أكن موجوده أكمل حديثه مع زميلته من غير اهتمام مما جعلني مغادرةالمركز دون تلقي علاج |
تم التواصل مع صاحبة الشكوى من قبل رئيسة الاطباء والاستماع لها والاعتذار لها عن ما بدر من الطاقم من ازعاج من غير قصد. وسيتم التواصل مع الاطباء المعنيين للوقوف على سبب تأخير المريضه |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-11-65092 | 10/31/2023 12:00:00 AM | 11/2/2023 2:19:12 PM | 11/1/2023 12:00:00 AM | |||||||
5368 | Asma Mohaned | 900201240 | 33055944 | asma.rashed.m@gmail.com | موظفو التصنيف لم يستقبلو ابن اختي البالغ من العمر ٥ سنوات ، حيث تصنيفه كحاله وجود اسهال شديد دون القدرة على التحكم به، وتم الاكتفاء بفحص السكري والضغط حالته الصحيه اساسا ورفض تسجيله دون الاخذ بعين الاعتبار سنه الصغير وعدم قدرت ( 1 لعمل اللازم |
تم التواصل مع المراجعة أفادت بان ابن اختها كان يعاني من الاسهال ولا يوجد مواعيد حيث تم توجيهي بالدخول الي غرفة التصنيف وتم اخذ المؤشرات الحيوية. وبعد التأكد من النظام حيث صنف المريض الي حالة مستعجلة حسب الية التصنيف . وأفادت المراجعة بان الممرضة اخبرتها بالتوجه لاخذ اقرب موعد وبسبب الضغط في المراكز ولم يتم تصنيفي بحالة الطوارئ فاضطريت للذهاب الي المنزل ولم اسجل الى الطبيب لان اقرب موعد سوف يكون يوم ثاني . فاضطريت لاخذ موعد في الخاص. فتم شرح الية التصنيف للمريض والاعتذار من المراجعة بسبب ضغط المركز على جميع الحالات |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-14547 | 10/31/2023 12:00:00 AM | 11/5/2023 8:09:19 AM | 11/1/2023 12:00:00 AM | |||||
5369 | Hamed Ahmed | 031115942 | 32384770 | 7amed.03@gmail.com | قدم شكوى على مركز محمد جاسم كانو الصحي في دوار ۱۷ حيث في الساعة الواحده صباحاً كان اخي يعاني من صداع شديد لم يستطع الوقوف من شدة الالم وذهبنا به للمركز فقاموا بإدخالنا لغرفة التصنيف وبعدها قالوا لنا تعالوا في الصباح لتسجيل موعد واخبرناهم بان اخي لا يتحمل للصباح من شدة الألم نحتاج الدخول لدكتور لفحصه ولم يستجيبوا لردنا ولم يدخلونا الدكتور بحجة ان هذه هي القوانين وهم يتبعونها أي قوانين تمون هذه واخي على اشراف الموت من شدة الالم؟؟! لدرجة اضطررنا ان نأخذه الى مستشفى خاص لعلاجه كيف لمواطن بحريني لديه الحق في الرعاية الصحية ويرفض من قبل المركز بالرعاية وعدم إدخاله للدكتور؟ |
رداً على شكوى المريضة حميد (031115942) ببرنامج تواصل بتاريخ 2/11/2022 والمتعلقة ببرنامج التصنيف المتبع، وبعد التواصل مع المريض لمعرفة حيثيات الموضوع، فقد تبين أنه قد حضر الى المركز وكان يعاني من صداع وتم قياس جميع المؤشرات الحيوية لها من قبل الممرضة في غرفة التصنيف وأخبرته بأن حالته مستقرة وتم إعطائه بطاقة التصنيف المستوى الخامس ، وتم إخباره للتوجه لأخذ موعد من قسم السجلات حسب التوقيت المتوفر. فقد تم شرح آلية التصنيف المتبعة من قبل مراكز الرعاية الصحية الأولية . |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-40774 | 11/2/2023 12:00:00 AM | 11/5/2023 8:16:59 AM | 11/2/2023 12:00:00 AM | |||||
5370 | Sara Hussain | 960701974 | 33351855 | saraalsanad@icloud.com | السلام عليكم.. هل من المعقول الانتظار ساعتين للدخول الى مختبر لفحص دم طفله لم تتعدى سنتين .. دخلت المختبر كان امامي 60 شخص.. |
تم التواصل مع المريضة وأبدت شكواها بطول مدة الانتظار لتحليل نسبة الدم وتم الايضاح لها السبب بان سبب التأخير نقص عدد طاولات السحب وأنه يوجد طلب للتوسعه وأضافة طاولات أكثر للسحب . للسحب وتفهمت الموضوع |
MJK | Administrative | Complaint | Waiting Period | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-76684 | 11/2/2023 12:00:00 AM | 11/5/2023 8:21:21 AM | 11/2/2023 12:00:00 AM | |||||
5371 | Mahmood Marhoon | 33288779 | binmar7oon@gmail.com |
السلام عليكم ورحمة الله بركاته ... تحية طيبة وبعد ... حضرت الى مركز محمد جاسم كانو الصحي في تمام الساعه تقريبا 6:20 صباحا الى تلقي العلاج الاعتيادي الى مرضى السكلر بتلقي الابر العلاجية .وبعدها توجهت للتسجيل وتم تحويلي الى غرفة التصنيف بحسب النظام الجديد للمراكز الصحية . وكان لدي الم قوي في فتحت الشرج انتفاخ والم وتورم شديد فيها . كان هناك الممرض فاضل. وكانت طريقة تحدثه غير لبقة وسيئة في التعامل جلست وتم قياس الضغط وسالني عن المشكلة واخبرته بانني اعاني من الم وتورم وانتفاخ شديد في فتحت الشرج (بواسير) وكما تعلم انني مريض سكلر . والالم جدا قوي . (رده يقول لي مافيك شي سكت عنه ) واذا هو يصنفني برقم 5 اخذت البطاقة وتوجهت للتسجيل واذا يخبرني انه لن يتم تسجيلي . وقمت بالتوجه الى غرفة الدكتوره حنان لانها سابقا تعلم عن المشكلة العلاجية اذا اصابتني في الفترة السابقة . واخبرتها بان تم تصنيفني برقم 5 وكان الممرض فاضل هو من صنفني وهذي ليست المره الاولى او العاشره اذا كان هو في التصنيف دائما كنت اواجه معه تصرفات سيئه من تعامل واسلوب ولكن كنت اغض النظر عنها تفاديا لاي مشكلة لاني احضر للعلاج . وقامت الدكنورة بالاتصال للممرض وطلب تغيير التصنيف وتسجيلي .واخبرها بان اذهب له وبعد التوجه له دخلت اقوله كلمتك الدكتوره عشان تسجلني (وكان الرد جدا مسيئ منه ماراح اغير شي ومايتغير من السيستم واصر ع ذلك ) اقوله فاضل انت ليش تتعامل بهالطريقة واتعرف انه يتغير وان تقدر تغيره والدكتوره طلبت قال (مابغيره ولا ابغي اغيره والي تبيه روح سووه الي يطلع في ايدك روح سووه ولا تعور راسي ) (قلت له مو مشكلة هذا تصرف شخصي منك وانت تتصرف بتصرفات شخيصة وتصرفاتك بتوصل للمعنيين مو مشكلة ) وقام بمناداة مريض اخر وكانه يقلل من شانك وعدم الاهتمام حتى لطلب التسجيل من الدكتورة وخرجت وتوجهت للدكتورة وقلت لها دكتوره الممرض فاضل مو اول مره يسوي هالتصرفات والاسلوب في التعامل ولكن ماقصرتين مشكوره انتي ماقصرتين الي عليش سويتينه رحم الله والديكم توجهت الى غرفة التمريض وسالت عن مشرف النوبه واخبروني بان الممرضة افراح هي مشرفة النوبة موجودة في غرفة الحقن اخبرتها بانني احتاج للتحدث معها وبعدها اتت وتحدثنا عن ماحصل بانني حضرت للتسجيل وعندي الم وتورم في فتحت الشرج وتعرفين انا سكلر والممرض فاضل مو اول مره يسويها في تعامله يتعامل وياي من باسلوب مو محترم وتصرفات شخصية سكت عنها عدة مرات تفاديا للكثير ولكن هالمره ماراح اسكت عنه يبغيها قانونيا مايحق له يتعامل ويا المرضى باسلوب توعدات وتهديدا وتصرفات شخصية وهل تصرفه صحيح ؟ وبعدها توجهت للمرض فاضل قلت ( تصرفاتك الشخصية وبهالطريقة وبالاسلوب الخطا راح ارفع فيك شكوى وتعرف الي تسويه غلط – توقعته ان راح يغير كلامه ويكون رده افضل لكن لامبالاة ولااي اهتمام بل كل قوة وتحدي ) وكان رد الممرضة افراح بان تصرفه خطا وبامكانه تغيير التصنيف. واخبرتها بان الدكتورة طلبت منه ولكن ماقبل وقاعد يتصرف من كيفه وكان العلاج كله بايده والدكتورة تطلبه وهو يرفض . وقامت الممرضة افراح باعطائي بطاقة رقم 4 للتسجيل واخبرتني انها راح تكلمه . وقلت لها راح اوصل الموضوع الى الجهات المعنيه لان تصرفاته زادت عن حدها وغلط الي قاعد يسويه ويتعامل مع المرضى باسلوب شخصي وقلت لها بصريح العبارة هو بداها بتصرف شخصي انا بعد راح ارفعها للوزارة والمسؤلين لان تصرفاته كل مره تزيد وكل مره تطلع منه تصرفات مسيئه لكن هل من الصحيح التعامل بهذه الطريقة والتصرف بهذي التصرفات الشخصية من ممرض يحمل ملاك رحمة للمرضى؟ هل تبغونا نتعامل احنا بعد بتصرفات شخصية غلط الواحد اذا جى المركز يتعالج بكل ادب واحترام لو الواحد يتعامل بسوء وبتصرفت غير مقبولة ؟ حصلت مع نفس الممرض عدة مواقف ولم اقم باي شكوى عليه وله تصرفات غير واضحة وغير مفهومة وسابقا من باب المثال في تقريا تاريخ 1-7-2023 الساعه 4 ونصف فجرا حضرت للعلاج بنوبة الم سكلر وتم تسجيلي على الدكتور وكتب العلاج من مغذي وابر علاجية وغيرها وبعد تركيب المغذي سالت الممرضة عن اذا بالامكان اعطائي الابرة المسكنة والدكتور اخبرني سيتم اعطائك لتسكين الالم ؟ اذا بتعطوني الابر تعبان قالت الدكتور كتب لك الابر ولكن مشرف النوبة الممرض فاضل يقول مانعطيك الا الساعه 5:45 صباحا والسبب ( يقول خله ينتظرهذا جذاب مافيه شي بس يدعي الالم ) ورغم ماحصل لم اقم باي شكوى على الممرض واخبرت الطبيب عن ماحصل واخبرت مسؤلة التمريض ولكن لم ارغب في ان اتقدم باي شكوى . وبعد ماحصل اطلب من سعادتكم اللقاء مع مسؤلة التمريض الاخت وداد لان هناك الكثير من المعلومات والتفاصيل لابد ان تصل الى اليها والنظر فيها بخصوص الكثير من مايحدث ...
محمود مرهون يوسف – 880400706 - 33288779
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بخصوص الشكوى تم الاجتماع مع المريض بتاريخ 7/11/2023 في تمام الساعة الثانية ظهرا في مركز محمد جاسم كانو بحضور كل من رئيسة التمريض و مشرفة التمريض وتم مناقشة ملاحظات المريض وتم الاعتذار منه . وتم الاجتماع مع الممرض و تنبيه بحسن معاملة المرضى والمراجعين والتأكيد على التعاون مع جميع المرضى وقت التصنيف وبالخصوص الفئات ممن لهم الأولوية فالتصنيف . |
MJK | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10899 | 10899 | 23-11-82481 | 11/4/2023 12:00:00 AM | 12/12/2023 7:37:56 AM | 11/8/2023 12:00:00 AM | ||||||
5372 | محمد مخلوق | 970911106 | 38831805 | makhlooq_97@hotmail.com | دكتورة من غير الجنسية البحرينية لا تمتلك أدنى مستوى من التعامل مع المرضى حيث تم طلب علاج معين من الطبيبة وذلك لأن المريض يعرف مدى حاجته لهذا العلاج بسبب تكرار هذه الحالة الصحية ومن ثم تمت معاملة المريض بطريقة دونية ، نعم المريض ليس بدكتور ولكن يتم توضيح الأسباب بطريقة لبقة تقنع فيها المريض . مستشفى محمد جاسم كانو دوار 17 مدينة حمد دكتورة ليرفين تم حجز . الموعد لحالة طارئة بتاريخ 01/11/23 الساعة حوالي الساعة العاشرة مساءا |
تم التواصل مع العميل وأخذ كافة تفاصيل الشكوى وسيتم توجيه الطبيبة المعنية لضرورة مراعاة أسلوب التواصل الفعال مع المرضى وذويهم |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-62220 | 11/2/2023 12:00:00 AM | 11/5/2023 8:49:50 AM | 11/2/2023 12:00:00 AM | |||||
5373 | hasan dawood | 861008135 | 33288772 | شكوى على موظفة التسجيل في مركز شيخ جابر الصحي في منطقة باربار حيث انها رفضت تسجيلي على الطبيب الذي قمت بأختيارة و اشعرتها مسبقاً بدالك لكنها بعد التصنيف رفضت طلبي و تلفضت على مرضى السكلر و قامت بلصراخ علي شخصياً رغم المحاولات المتكررة تغيير الطبيب لاكنها رفضت و امرت بطردي من المركز رغم انني لم اخطأ بحقها و تعرضت للمسك من رجل الامن الدي قامت بأستعاء لي علماً انه جميع الموظفين يسمحون للمريض حريه اختيار الطبيب الا هذه الموظفة الي رفضت تسجيلي على الدكتور المعني و كانت على الساعة ١٢ ونص الليل تقريباً |
تم التواصل مع العميل وشرح آلية تسجيل مواعيد الطوارئ ambulatory وكيفية التوزيع على الأطباء بالتساوي وقد أبدى تفهمه للموضوع كما تم التنبيه على المنسقين بضرورة التواصل الفعال مع المرضى وشرح الآليات لهم في حالة الأستفسار.
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SJC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-11-79604 | 11/2/2023 12:00:00 AM | 11/5/2023 9:54:07 AM | 11/5/2023 12:00:00 AM | ||||||
5374 | محمود عبدالصمد | 711100920 | NILL | اود شكر قسم السجلات و ادارة المركز على تسهيل الخدمات للمراجعين و اصدار بطاقة الاعفاء . (مريم عتيق -ايمان مكي - ليلى يوسف - الهنوف جمال - نورة فريد ) |
ISC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 23-11-61409 | 10/16/2023 12:00:00 AM | 11/5/2023 10:56:36 AM | 10/23/2023 12:00:00 AM | ||||||||
5375 | انور | NILL | 39892981 | زيادة عدد الاجهزة و الموظفين |
ISC | Administrative | Enquiry | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 23-11-61038 | 10/16/2023 12:00:00 AM | 11/5/2023 10:57:49 AM | 10/24/2023 12:00:00 AM | ||||||||
5376 | mohd ali | 791107019 | 33284148 | turme@windoeslive.com | قام الطرف الثاني بالدفاع عن الحارس ولم تتعامل معي بشكل جيد وشكراً |
تم التواصل على الرقم المذكور بالشكوى أربع مرات وعند الرد أفاد بأن أخيه (العميل) مسافر وترك هاتفه عنده لإعادة التواصل عند الوصول إلى البحرين |
SJC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-11-13041 | 11/3/2023 12:00:00 AM | 11/5/2023 11:16:53 AM | 11/5/2023 12:00:00 AM | |||||
5377 | Zahra Khalil | 850900069 | 32278288 | misszoz1985@gmail.com | اليوم الوالدة كان عندها موعد في مركز محمد جاسم كانو موعدها مع الدكتورة كوثر المحسون (الساعه ٧:٣٠) الوالدة طلبت منها تسجل لها لـ تحاليل دم ومن بعد ساعتين انتطار في المختبر تتفاجئ بأن الدكتورة لم تسجل لها لاخذ التحاليل وعندما عادت للدكتورة لتخبرها بأنها لم تسجل لاخذ التحاليل ، ردها كان بأسلوب غير لائق وبشكل مستفز |
تم الاتصال ومناقشة موضوع الشكوى حيث ان تم اخبارها ان هذه الاخطاء التقنية واردة بشكل يومي وجاري العمل على تعديلها وان سوف يتم لفت نظر جميع الاطباء بضرورة التواصل الفعال مع المراجعين شاكرين لها تفهمها |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-11157 | 11/5/2023 12:00:00 AM | 11/6/2023 10:26:48 AM | 11/5/2023 12:00:00 AM | |||||
5378 | Hakeem Marhoon | 761003126 | 66716770 | hhakimali295@gmail.com | مقدم الشكوى يتعالج منذ سنتين في العلاج الطبيعي، ويقترح تخصيص دكتور لمدة ساعة مسائية كل يوم لتلقي العلاج وتكثيفه |
تم التواصل مع المريض واخذ التفاصيل منه، وكان مطلبه قبول انضمامه إلى مركز ابراهيم خليل كانو الصحي لحصوله على الرعاية الصحية المكثفة والسماح له بإدخال معالجة الخاص في القترة المسائية، وتم ادراج هذا الطلب في برنامج تواصل من قبله بعد التواصل معه. |
AAK | Administrative | Suggestion | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-11-48132 | 6/14/2023 12:00:00 AM | 11/5/2023 11:59:42 AM | 6/14/2023 12:00:00 AM | ||||||
5379 | Basma Ahmed | 890951179 | 34126094 | Basmasidig33@gmail.com | الشكوى بخصوص تحديث البيانات |
تم التواصل مع مقدمة الشكوى واتضح ان الشكوى تخص مركز مدينة عيسى الصحي وليس مركز أحمد علي كانو الصحي حيث ان عنوانها يتبع المركز نفسه. |
AAK | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-11-51520 | 6/11/2023 12:00:00 AM | 11/5/2023 12:07:59 PM | 6/14/2023 12:00:00 AM | |||||
5380 | Moneera alqattan | 890109354 | 38063999 | noooora89@live.com | اريد معرفة متى تاريخ لقاح بنتي اتصلت عدة مرات لرعاية الامومة للاسف لا استجابه مركز جاسم كانو هل لي بمعرفة موعد تطعيمها الرقم السكاني 230905900 |
تم التواصل مع المراجعة واخبارها بالتواريخ (للعلم انه قدم تم التواصل مع المراجع سابقا دون رد) |
MJK | Administrative | Enquiry | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-88101 | 11/5/2023 12:00:00 AM | 11/5/2023 12:39:25 PM | 11/5/2023 12:00:00 AM | ||||||
5381 | Hussain Aman | 791003787 | 39900375 | aman1991@hotmail.com | مقدم الشكوى يستلم أغراض شهرية لوالدته الكبيرة في السن ولكن في الاونة الأخيرة لاحظ عند مراجعته المركز يعتذرون لعدم وجود حفاضات كبار السن xlوهذا لاكثر من ثلاثة شهور مما يضطر للشراء من الصيدليات الخارجية ،وفي حال توفر لا يصرف الا لشهر واحد ولا يعطى بأثر رجعي |
تم التواصل مع مقدم الشكوى حيث تم توضيح للمراجع بأن عدم توفر حفاضات في المركز يعود لعدم توافره في مخازن الوزارة حاليا، وإن هناك متابعة مستمرة من مشرفة التمريض مع المسؤلين بهذا الخصوص ، وقد تم رفع طلب من قسم التمريض مسبقاً للإدارة بهذا الخصوص ، ونحن في انتظار استلام طلبية هذا الشهر وسوف يتم إعلامه هاتفيا فور توفر المادة بالمركز |
AAK | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-11-46312 | 6/12/2023 12:00:00 AM | 11/5/2023 12:26:32 PM | 6/12/2023 12:00:00 AM | |||||
5382 | منصور علي عبدالرسول محمد | 33522559 | بتقدم صاحب الطلب بمقترح تحويل استلام الحفاضات من المراكز الى الصيدليات مثل استلام الشراشف ، حيث انه يعاني من اعاقة شديدة ولم يستلم حفاضات من ثلاثة شهور |
تم التواصل مع مقدم الطلب وان اقتراحه سوف يرفع للجهات المعنية للدراسة. مع العلم بأن هناك متابعة مستمرة مع المسؤولين بخصوص عدم توفر المادة وقد تم رفع طلب من القسم التمريض مسبقاً للإدارة بهذا الخصوص |
AAK | Administrative | Suggestion | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-11-91805 | 6/5/2023 12:00:00 AM | 11/5/2023 12:35:51 PM | 6/5/2023 12:00:00 AM | ||||||||
5383 | Mohamed al Shomali | 841201390 | 39829980 | ردتنا مكالمة هاتفية:
يتقدم صاحب الطلب حول مساعدته لمعرفة كيفية علاج العامل الذي يعمل عنده علماً أن العامل ساكن في المنامة مجمع 323 فيتساءل ما هو المركز الذي يمكن أن يتعالج العامل فيه؟ وماهي الخدمات المقررة والتي يمكن أن يستفاد منها العامل في المركز الصحي؟
اسم صاحب الطلب: محمد الشوملي الرقم الشخصي: 841201390 هاتف رقم: 39829986
اسم العامل: براين الرقم الشخصي: 970835191 |
تم التواصل مع صاحب الطلب السيد محمد الشوملي بتاريخ 5/11/2023 و تم اشعاره ان العامل يتبع مركز ابن سينا الصحي بحسب العنوان بالبطاقة الذكية مجمع 323 و بما انه معفي في LMRA بامكانه تلقي جميع الخرمات مجانا
شكرا |
ISC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10859 | 10859 | 23-11-74956 | 11/2/2023 12:00:00 AM | 11/5/2023 1:44:33 PM | 11/5/2023 12:00:00 AM | |||||||
5384 | رباب حسين | 800701070 | 36587075 | aumabbas66@gmail.com | اني مريضة أخذ جلسات علاج طبيعي في مركز عراد ...أولا شكوى على الموظفات حيذوا ان تعاملهم جاف مع المريض ترك المريض ينظر في غرفة الانتظار لفترة حتى لو لم يكون لديهم مريض وضع فقط الجهاز على المريض دون القيام بعمل تمارين إلى المريض تقوم الموظفة بعمل تمارين في الجلسة الأولى فقط واذا سألتها المريضة هل فيه تمارين زيادة تجيب لاحتى ما الموظفة لا تتطلب من المريضة عمل التمارين أمامها حتى تتطمئن ان المريضة يعمل التمارين بطريقة صحيحة لماذا يطر المريضة الذهاب إلى عيادة خاصة والدولة موفرة هذي الخدمة كل هذا بسبب هذا التعامل؟؟!!! |
تم الاتصال بالمريضة رباب حسن وتوضيح لها بان قسم العلاج الطبيعي في مركز بنك البحرين الوطني الصحي بعراد لم يكن لديهم منسق مواعيد في الفترة الماضية وبتالي يتم استدعاء المريض بحسب الوقت المسجل له في برنامج صحتي . وتم ابلاغ الموظفين بأهمية اعطاء التمارين لكل مريض والتأكد بان المريض ملم بكل التمارين واضافة تمارين اكثر اذا كان المريض يحتاج لذلك. وتم التنسيق مع المريضة لمتابعة خطة العلاج . |
NAC | Administrative | Complaint | Behavioral | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-11-44428 | 11/5/2023 12:00:00 AM | 11/5/2023 1:45:58 PM | 11/5/2023 12:00:00 AM | |||||
5385 | Najla Alahmed | 34332399 | مت بزيارة مركز بنك البحرين والكويت الصحي وذلك لعلاج ابني الصغير الذي لا يتجاوز عمره السنتين مع وجود موعد مسبق قمت باخذه من خلال الهاتف في وقت سابق من اليوم وعند الحضور للمركز اتجهت للاستقبال لأتأكد من رقم الغرفه الخاصة بالدكتور حسن العرادي فلم يعرني الموظف على الاستقبال اي اهتمام بل اجاب برقم الغرفة ١٥ دون النظر لي مع وجود شخص اخر معه، لم يكن يهمني ذلك بسبب ان اوليتي كانت طفلي المريض اتجهت للغرفه ١٥ واتضح بانه رقم الغرفه الخاطئة فعدت للاستقبال لتخبرتني الموظفه رقم غرفة الدكتور هي ٢٤ فتجهت لدكتور لأتفاجأ بانه الدكتور الموجود حسن العرادي هو نفسه الدكتور الواقف في الاستقبال مع الموظف السابق عند سؤالي عن رقم غرفته في المره الاولى و لم يهتم الطبيب ولا الموظف باخبراني عن التغير، وإضافة الى ذلك طلب مني الدكتور ان اتوجه للمره الثالثة للاستقبال يتم فتح الملف مره اخرى وعدت لاخبر الموظفه بذاك لترد علي هي الاخرى بطريقه غير مهذبه بانه نعم تغير رقم الغرفه و كانها تلموني على عدم سؤالي، وكان من المفترض من الموظف ان يطلب مني الانتظار من البدايه ليتحقق من الامر لاسيما ان الدكتور كان معه ويسمع ما اقول |
السلام عليكمتم الاتصال بالعميلة و الاعتذار منها على الخطأ الذي حصل و تم ابلاغها بانها بان سوف يتم الاجتماع مع الموظفين المتواجدين في هذه النوبة و سوف يتم تنبيهم و التاكيد عليهم بالالتزم السلوك الوظيفيتحياتي |
BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-11-32942 | 11/5/2023 12:00:00 AM | 11/5/2023 2:23:47 PM | 11/5/2023 12:00:00 AM | |||||||
5386 | MANAL ALDOSSRY | 840311621 | 33199558 | اشكر الدكتورة ماريا رمضان في عيادة البديع الساحلية على اهتمامها الكبير بالمرضى واخلاقها العالية فهي مثال على نعم الطبيبة الخلوقة البحرينية.... اللة يوفقها والشكر الجزيل لكل الطاقم الطبي في عيادة البديع الساحلية . |
تم الإتصال بالمريضة من قبل الطبيب المسئول الدكتورة/ماريا رمضان وشكرت المريضة جميع الطاقم الطبي لتعاونة مع المرضى وخصت بالشكر الدكتورة ماريا رمضان على اهتمامها بالمرضى واسلوبها الراقي في التعامل مع جميع المرضى وأخلاقها العالية |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10203 | 10203 | 23-11-64795 | 11/5/2023 12:00:00 AM | 11/5/2023 2:33:33 PM | 11/5/2023 12:00:00 AM | |||||||
5387 | Ebrahim Adam | 850406692 | 39291808 | eadam@hotmail.com | اقدم شكر و امتنان للمشرفة السابقة لمركز الدير السيدة امل بوجيري لما توليه من عناية تامه و اهتمام فايق بمرضى السكلر املين عودتها للمركز في القريب العاجل |
تتقدم إدارة خدمات التمريض بجزيل الشكر والامتنان على هذه اللفته وتؤكد دوما بأن خدمات المريض تسعى دوما لتقديم أفضل الخدمات العلاجية وتسعى لنيل رضى المرضى |
NDC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-11-09025 | 7/16/2023 12:00:00 AM | 11/5/2023 5:52:35 PM | 7/16/2023 12:00:00 AM | ||||||
5388 | Hisham Abdulghaffar | 880809400 | 97336364148 | اخذت ابنتي منيرة الى مركز الدير الصحي لعيادة الاسنان وكان الموعد في الساعه ٤ عصرا وذلك لوجود الم في الضرس الخلفي جهة اليسار للفك السفلي وتم التشخيص من قبل الدكتوره بوجود تسوس يحتاج للتنظيف و وضع حشوه وكانت غرفة العلاج تحتاج لصيانه كامله ولايمكن تسميتها بعيادة اسنان يرجى اخذ الاجراء في هذا الخطأ الذي حصل والذي قد يصيب اكثر من شخص بسبب عدم التركيز في العلاج |
تم التواصل مع العميل عن طريق منسق المنطقة الصحية وتوضيح آلية العلاج المتبعة للطفلة وسيتم الترتيب لموعد الطفلة للاطمئنان عليها وعمل أشعة للتأكد من كافة الإجراءات التي تم اتباعها كما نود أن ننوه بأن الطبيبة التي قامت بعلاج الطفلة طبيبة بحرينية وقد قامت بجميع الاجراءات اللازمة في هذه الحالات مع تمنياتنا للجميع بدرام الصحة والعافية |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-11-17246 | 7/6/2023 12:00:00 AM | 11/5/2023 5:58:44 PM | 7/9/2023 12:00:00 AM | ||||||
5389 | Karaima Abdulla | 820800457 | 97333519932 | karamfalco0on@gmail.com | بسم الله الرحمن الرحيم |
عميلنا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم.. ونؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع, |
NDC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-11-57797 | 6/25/2023 12:00:00 AM | 11/5/2023 6:04:19 PM | 6/25/2023 12:00:00 AM | ||||||
5390 | محمد حسن | 890201927 | 97333111187 | Mohamed.almubbad@gmail.com | زيارتي لتطعيم ابني في قسم الرعايه مده الانتظار بعد الفحص من قبل الطبيب المختص واخذ الوزن والطول من بعد ذالك انتظار التطعيم من القسم للتطعيم اكثر من ساعه ، بعد اعلامنا تجهيز الاوراق للطفل على الحاسوب للعم هاذا الفحص الثاني والبيانات موجوده ، هل تدخيل البيانات في الحاسوب للطفل الواحد ساعه ؟ الرجاء ائفادتنا بذالك |
تم الاتصال بالعميل المذكور اعلاه وذلك لمعرفة محتوى الشكوى ، وقد ابدى انزعاجة من طول االنتظار ، تم التوضيح بانه كان القسم مزدحما من المرضى. وقد تم اخبره بان لن يتكرر ذلك . تم التواصل مع مسؤؤله قسم الرعاية بالحرص على تقديم خدمة ذات جودة عالية واسرع وقت |
NDC | Administrative | Complaint | Waiting Period | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-11-65698 | 5/17/2023 12:00:00 AM | 11/5/2023 6:11:18 PM | 5/18/2023 12:00:00 AM | |||||
5391 | Karaima Abdulla | 820800457 | 97333519932 | karamfalco0on@gmail.com | السلام عليكم ورحمه الله |
تم الاتصال بالعميلة وتوضيح لها الاجراء المتبع لمرضى السكلر و تم اخبارها انه سيتم عمل اللازم بخصوص الطاقم التمريضي المناوب في فترة تواجدها في المركز لاخذ الاجراء الازم ، وتنبيهم بعدم التكرار |
NDC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-11-24871 | 4/26/2023 12:00:00 AM | 11/5/2023 6:17:10 PM | 4/27/2023 12:00:00 AM | |||||
5392 | ISA ALSHABBAQ | 990502430 | 97338736579 | isa.alshabbaq@gmail.com | اتقدم بشكوى ضد مركز الدير الصحي بسبب عدم توافر المواعيد وذلك بشكر متكرر حيث انني منذ اسبوع احاول الحصول على موعد بسبب حالتي الصحية التي تستدعي الدخول على الطبيب ولكن لا يتم ذلك بل يتم تشخيصي من قبل قسم الطوارى على انني حاله اعتياديه وذلك بسبب ان الموظفين الذين يعملون في قسم التشخيص لا يتحدثون العربية ولا يمكنهم فهم مااقول ولا يمكنني فهم مايقولون ، انا اعاني من صعوبه في التنفس وإختناقات متكرره طوال الليل ولكن الموظفين في قسم الطوارى يقومون بقياس العلامات الحيوية فقط كالضغط !ودائما مااخبرهم انني اعاني من الإختناق ولكنهم لا يستطيعون إدراك ذلك، وعلى ذلك لا يمكنني الدخول على الطبيب بسبب عدم توافر المواعيد ! وها انا جالس في البيت انتظر اليوم التالي للذهاب للمشفى والاستماع لنفس الجملة (لا يوجد مواعيد)! وعلى ذلك ارجو من المعنيين التعامل مع هذه الشكوى باقصى سرعه فالوضع اصبح لا يطاق ابداً !!! |
تم الاتصال بالعميل وتوضيح الاجراء المتبع اثناء انتهاء مواعيد الاطباء في المركز الصحي و آلية التصنيف المتبع لقسم التمريض. وقد تم حجز موعد له اليوم 19 ابريل 2023م للمعاينة من قبل الطبيب. |
NDC | Administrative | Complaint | Appointments | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-11-54215 | 4/19/2023 12:00:00 AM | 11/5/2023 6:21:08 PM | 4/19/2023 12:00:00 AM | |||||
5393 | رباب محمد عيسى رمضان | 860508862 | 97332337771 | Ro0oby86@icloud.com | السلام عليكم ورحمة الله وبركاته |
تم الاتصال بالام لتقديم المساعدة وأفادت الام بانها قامت بتطعيم الطفلة في الخاص علما بان المريضة كانت من سكنة سترة وعنوانها على مركز سترة وتم التعاون مع الام لان حاليا تسكن في منطقة الدير وتم التعاون معها و اعطائها التطعيمات اللازمة بدون تبديل عنوان وقبل الموعد المعني بيوم تم الاتصال على الرقم 33795999 ولم يتم الرد في تاريخ 22/2/23 وفي تاريخ 12/3/2023 حضرت الام بعد الساعة 10 ونص واخبرتني ان عندها موعد واخبرتها ان اسم الطفل غير مسجل في اللستة واخبرتها بان تذهب الى السجلات لاضافة اسم الطفلة حتى يتم تسجيلها على الطبيب وخرجت المريضة ولم تعد علما بان لايوجد موعد عندها في هذا اليوم وعن شكوى المعاملة تم التعامل باسلوب جيد ولم يتم التطاول من قبل الممرضات ولم يكن متواجد في الفترة التي حضرت فيها غير الممرضة ومساعدة الخدمات الطبية ولم تكن هناك احاديث جانبية او ضحك علما بان معظم مواعيد الطفلة انها ماتحضر على الموعد وتحضر في يوم اخر ويتم اعطاء الطفلة التطعيم وان الطفل مسجلة ليوم الثلاثاء 14/3 للتطعيم واتصلت بها مساعدة الخدمات الطبية لترتيب وقت حضورها الا انها رفضت واخبرتها بان تطعمت الطفلة في الخاص |
NDC | Administrative | Complaint | Appointments | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-11-74153 | 3/12/2023 12:00:00 AM | 11/5/2023 6:27:35 PM | 3/14/2023 12:00:00 AM | |||||
5394 | Afaf Ali | 820904198 | 97339465964 | um.manar8209@icloud.com | تلوح في سمائنا دوماً نجوم برّاقة لا يخفت بريقها عنّا لحظةً واحدةً، نترقّب إضاءاتها بقلوب ولهانة، ونسعد بلمعانها في سمائنا كلّ ساعة، فاسّتحقتوا وبكل فخر أن تُرفع اسمائهم عالياً. |
السلام عليكم و رحمة الله و بركاتة , بداية نشكر تواصلكم و تقديركم و كلامكم الطيب الذي له الاثر الايجابي الكبير على الموظفين، و نتمنى ان لتقديم الأفضل في خدمة نكون دائمًا عند حسن ظنكم حيث نسعى دائمًا مملكتنا و خدمة المواطنين. ودمتم سالمين. |
NDC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-11-05305 | 2/8/2023 12:00:00 AM | 11/5/2023 6:32:38 PM | 2/13/2023 12:00:00 AM | ||||||
5395 | Mujtaba Almotawa | 951006665 | 97366993899 | muuuuj@gmail.com | السلام عليكم ورحمة الله وبركاته رساله شكر الى .. ورسالة شكر بالاخص اللى الممرض ( محمد رستم ) .. |
نشكر العميل المذكور على هذه اللفته المميزة التي لها اثر على نفوسنا ، ونؤكد لكم بان خدمات التمريض تسعى دوما لتقديم أفضل الخدمات العلاجية وتسعي لنيل رضي جميع المرضى. |
NDC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-11-97332 | 2/6/2023 12:00:00 AM | 11/5/2023 6:36:54 PM | 2/7/2023 12:00:00 AM | ||||||
5396 | Hesham Moosa | 910603154 | 97333041965 | hashoommurad@gmail.com | السلام عليكم ورحمة الله وبركاته رسالة ارسلها الى مركز بنك البحرين الوطني في الدير وبالاخص قسم الأسنان العيادة المسائية الى دكتور فاطمةشرخات والى مساعدة دكتور زينب البلوشي شكر لهم بحجم السماء شكر لايعجزة قلمي على كتابته توجهت الى عياده خاصة الاسنان فلم احصل على الرعاية الكاملة الى مشكلة ضرسي فتوجهت الى مركز الدير اليوم وتم اخذي برحابة صدر وترحيب منهم تم علاجي ضرسي وحصولي على ادوية مضادة الحيوية شكرا لكم بحجم السماء نعم الدكاتر الاسنان حيث لامست فيهم روح العمل الواحد بقلوب حنونة وطيبة فشكرا لكم |
نقدر ونثمن للعميل العزيز رضاه وتقديره لطاقمنا الطبي، ومن جهتنا نشكركم لتشريفنا بخدمتكم، ونتطلع لخدمتكم وتحقيق توقعاتكم دائمًا، مع تمنياتنا لكم بدوام الصحة والعافية. |
NDC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-11-58201 | 2/6/2023 12:00:00 AM | 11/5/2023 6:42:56 PM | 2/6/2023 12:00:00 AM | ||||||
5397 | Hasan AlNawakhdha | 750104597 | 97339881005 | Hasanalsamahiji@yahoo.com | السلام عليكم |
عميلنا العزيز نشكر لك تواصلك معنا عن طريق منصة تواصل الالكترونية، تلقي مقترحاتكم وملاحظاتكم.. ونود أن نوضح بأن التسجيل ويسعدنا دومًا لقسم الأسنان يكون أما عن طريق الحضور الشخصي للمركز الصحي،كمايمكنكم حاليًا حجز موعد للأسنان عن طريق مركز الاتصال ،80007000 وجاري العمل حاليًا على تفعيل خاصية تسجيل المواعيد على تطبيق صحتي، وإذا كانت الحالة طارئة وقد نفذت المواعيد يتوجب على المريض التوجه لطبيب الأسنان مباشرة وسيقوم بعمل اللازم بعد معاينة بأن عيادات الأسنان في المركز الصحي تفتح صباحًا ومساًء، أما الحالة، علمًا بخصوص آلية توزيع الأرقام وحجز الموعد فهو يخص قسم السجلات الصحية بالمركز الصحي مع تمنياتنا للجميع بدوام الصحة والعافية. |
NDC | Administrative | Suggestion | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-11-64290 | 1/18/2023 12:00:00 AM | 11/5/2023 6:47:45 PM | 1/22/2023 12:00:00 AM | ||||||
5398 | Afaf Hassan | 810500574 | 97339178846 | arjwan99@gmail.com | سلام عليكم،من بعد اجازة راس السنة وحتى هاليوم مركز بنك البحرين الوطني الصحي بالدير يقولون ان ماعندهم اشرطة تجييك السكر! والموجود منتهية صلاحيته واذا تبون روحوا اشتروا من الصيدليات من برا! طيب واللي مايقدر يشتري يتم يستخدم هالمنتهيين؟ ترا بقراءة السكر انا راح احدد كمية الانسولين اللي راح آخذها واذا ماكانت مضبوطه يعني الشي خطير على سلامتي، معقوله البحرين جدي صار حالنا؟! والوزارة عارفه وساكته؟! غيرسيرنجات الانسولين مو متوفره يقولون بعد! اتمنى رد سريع وحل للسالفه ، جداً الوضع غريب وين وصل حالنا! |
بالإشارة إلى الشكوى المرفقة أعلاه ، نفيدكم علما بان خدمات التمريض في تواصل دائم مع المعنين لتوفير الاشرطة المطلوبة باسرع وقت . وسوف يتم الاتصال بالعميل عند توافر الاشرطة |
NDC | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-11-23171 | 1/3/2023 12:00:00 AM | 11/5/2023 6:50:44 PM | 1/4/2023 12:00:00 AM | |||||
5399 | Yaqoob Yousif | 940502216 | 36699642 | y12326@hotmail.com | السلام عليكم ورحمة الله .. عندي شكوى بخصوص المواعيد وطريقه الدخول على الدكاتره في مركز محمد جاسم كانو الصحي دوار ۱۷ زوجتي مريضه اسمها " وفاء حسن علي " الرقم الشخصي ۰۲۰۲۰۳۱۱۰ مشكلتي وهي ... ان زوجتي مريضه ووديتها المستشفى عشان على الأقل، يعطونها دوا او سيلان او اي شي يخفف الالم ، لانه ماتاكل من امس التسجيل طرشني على غرفه التصنيف وتخبرني الدكتوره او الممرضه ان زوجتي المستوى لفل ٥ تقول المستم طلع حقها هالمستوى للتقييم طبعا رجعت للتسجيل وخبروني ان الموعد بكرا ! لانه المستوى الا صنفته لمواعيد بكرا، رغم انه خبرناها تعبانه وماتاكل شي حتى خبرناها ان كله عندها لوعه من تحاول تاكل وجسمها تعبان ! حتى قلنا حقها ان لو نقدر ننتظر لبكرا ،بننتظر ماتقدر تتنتظر لبكرا واجد تعبانه .. المهم ماسوت حل ورجعت للتسجيل يقول عندنا ضغط واجد مانقدر ندخلك على دكتور، روحو مركز ثاني ! وغرفه التصنيف كانت والساعه كانت حوالي ٦ مساءًا، وفي الحقيقه هذا استهتار في حياة المريض ، انا كتبت المشكله الى | الجهه المعنيه أمل في الحصول على حل للمشكله، ويجب يجب مراجعة طريقة تقييم حالة المريض بشكل جدي شاكر لكم. |
بخصوص الشكوى المقدمة من قبل المراجع تم الاتصال به وشرح له آليه التصنيف ، حيث انه من مراجعين مركز مدينة حمد الصحي وعليه فإن المرضى المصنفين LEVEL 5 يتم حثهم لمراجعة مركزهم الصحي التابع لهم في اليوم التالي ، بالرجوع الى نظام الاي صحة تبين استقرار حالة المريضة من قراءات موشراتها الحيوية . تم شرح ذلك للمريض ةتقبل ذلك برحابة صدر وشكر واثنى على جهود التمريض المبذولة لخدمة المريض والمقيم . هذا ما لزم والامر لكم |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-82011 | 11/5/2023 12:00:00 AM | 11/6/2023 8:38:45 AM | 11/5/2023 12:00:00 AM | |||||
5400 | Mohammed Altamimi | 770709109 | 35451918 | engineer_mohd_altamimi@hotmail.com | سعادة مدير مراكز الرعاية الاولية الموقر السلام عليكم ورحمة الله وبركاته الموضوع:شكوى بالاشارة الى الموضوع اعلاه يرجى العلم أنه اليوم الأحد تاريخ 05/11/2023 لدى بنتي ابرار موعد في الرعاية الاولية للتطعيم وايضا لدى زوجتي موعدين في الاسنان والطب العام وكان من الضروري أن احضر برفقة زوجتي وبعد الإنتهاء من المواعيد بقي فقط اخذ عينة من الدم لزوجتي ولكن كان رقم انتظارها 563 والدوار كان على الرقم 500 وهو بعيد فتوجهة للمسؤولة عن أخذ العينات واخبرتها ان الموعد لزوجتي ولكني انا زوجها من اصحاب الهمم وانا اصلا حضرت بشق الانفس ومريض ويصعب علي اصلا الجلوس في الكرسي فترة طويلة لذا يرجى اخذ العينة من زوجتي ولكنها قالت اذا كانت المعامبة لك لادخلناك ولكنها لزوجتك فشرحت لها وضعي الصحي ولكن لم تستجب وتوجهة لادارة المركز وايضا لم يساعدوني وحقيقتا انا موجود من الساعة 8 صباحا وحتى الان 10:30 صباحا وانا انتظر مع بنتي زوجتي دورها وانا متظرر بشدة لذا يرجى التوجيه لحل مثل هذه المشاكل والحالات لمساعدتنا نحن اصحاب الهمم واصدار قرار او تعميم ولكم جزيل الشكر والتقدير محمد عبدالله التميمي 770709109 35451918 |
صباح الخير تم الاتصال بالمريض و كانت ملاحظته موجهة لأصحاب القرار في المراكز الأولية لشمول عوائل أصحاب الهمم بالمعاملة الخاصة و مساعدتهم في المراكز الصحيةو ليست موجهة قسم المختبر |
MJK | Administrative | Complaint | Policy & Procedure | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-07182 | 11/5/2023 12:00:00 AM | 11/6/2023 9:47:34 AM | 11/6/2023 12:00:00 AM | |||||
5401 | Mohammed Altamimi | 770709109 | 35451918 | engineer_mohd_altamimi@hotmail.com | سعادة مدير مراكز الرعاية الاولية الموقر السلام عليكم ورحمة الله وبركاته الموضوع:شكوى بالاشارة الى الموضوع اعلاه يرجى العلم أنه اليوم الأحد تاريخ 05/11/2023 لدى بنتي ابرار موعد في الرعاية الاولية للتطعيم وايضا لدى زوجتي موعدين في الاسنان والطب العام وكان من الضروري أن احضر برفقة زوجتي وبعد الإنتهاء من المواعيد بقي فقط اخذ عينة من الدم لزوجتي ولكن كان رقم انتظارها 563 والدوار كان على الرقم 500 وهو بعيد فتوجهة للمسؤولة عن أخذ العينات واخبرتها ان الموعد لزوجتي ولكني انا زوجها من اصحاب الهمم وانا اصلا حضرت بشق الانفس ومريض ويصعب علي اصلا الجلوس في الكرسي فترة طويلة لذا يرجى اخذ العينة من زوجتي ولكنها قالت اذا كانت المعامبة لك لادخلناك ولكنها لزوجتك فشرحت لها وضعي الصحي ولكن لم تستجب وتوجهة لادارة المركز وايضا لم يساعدوني وحقيقتا انا موجود من الساعة 8 صباحا وحتى الان 10:30 صباحا وانا انتظر مع بنتي زوجتي دورها وانا متظرر بشدة لذا يرجى التوجيه لحل مثل هذه المشاكل والحالات لمساعدتنا نحن اصحاب الهمم واصدار قرار او تعميم ولكم جزيل الشكر والتقدير محمد عبدالله التميمي 770709109 35451918 |
تم التواصل مع المراجع وافاد ان الشكوى لا تخص المركز وانما خطابه الى مكتب الوزير (الرئيس التنفيدي) ولذلك لكي يصدر قرار بان يتم تيسير امور ذوي الهمم ومرافقيهم. |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-62380 | 11/6/2023 12:00:00 AM | 11/6/2023 9:55:45 AM | 11/6/2023 12:00:00 AM | |||||
5402 | داوود سلمان | 35034218 | زوجتي سعودية وكلما عندها موعد للاسنان او العيون او كل مرة يتطلب الامر ان ارجع الاستقبال لفك القفل لماذا لايكون القفل مفتوح للخليجيين خصوصا السعودية لاننا لما كنا في السعودية لايوجد لا قفل ولا مفتاح ارجع للاستقبال فارجو ان تكون المعاملة بالمثل |
تم الاتصال بالمراجع وشرح طريقة عمل المواعيد الالكترونية وان النظام يعتبر جميع المرضى الغير بحرينيين كانهم اجانب ولايميز الخليجيين او غيرهم من الاجانب ولذلك يوجد قفل على الموعد وبخصوص المواعيد المحجوزة في المركز عبر قسم الاستقبال فتم توجيه الموظفين بفتح القفل للمرضى الخليجيين فور حجزهم الموعد حتى وان كان مسبقاا |
BKH | Proffesional | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-11-07199 | 11/2/2023 12:00:00 AM | 11/6/2023 10:39:17 AM | 11/6/2023 12:00:00 AM | |||||||
5403 | Amina Aljunaid | 39055040 | فترة انتظار في طوارئ طويلة جدا في مركز الحد الصحي في يوم السبت ساعة ونص و اكثر |
تم التواصل مع مقدمة الشكوى وتم شرح آلية التصنيف المتبعة في مراكز الرعاية الأولية علما بأن موعدها للتصنيف 11:26 صباحا ووقت المعاينة 11:46 صباحا (فترة الانتظار 20 دقيقة) بالرغم من فتح غرفتين للتصنيف وأفادت بأنها انتظرت لفترة طويلة لمعاينة الطبيبة لعدم وجود أطباء كفاية المريضة كانت تعاني من الم في الاذن وتمت معاينتها من قبل الدكتورة عايشه وتحويلها لمستشفى الملك حمد ، وكذلك التنبيه على قسم التمريض مراعاة فتح غرف تصنيف كفاية في حالة زيادة عدد الانتظار |
BKH | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-11-17039 | 11/5/2023 12:00:00 AM | 1/7/2024 8:15:55 AM | 11/5/2023 12:00:00 AM | |||||||
5404 | abdulla ahmed | 001107526 | 32061028 | aljazeeri2111@gmail.com | ذهبتُ الى مستشفى جابر الصباح في تاريخ ٦ نوفمبر في الساعه ١:٢٠ ص تقريباً ، اعاني من صداع واحتقان شديد والم في المفاصل حيث لم استطع النوم وتفاجئت بخدمة المشفى السيئ حيث كان الموظفين جالسين في استقبال المركز في قسم حجز المواعيد يأكلون المشويات بشكل جماعي!!! وعند دخولي الى غرفة التصنيف لم يدخلوني على الطبيب بحجة حرارتي ليست مرتفعه !! هل من الممكن ذالك؟ لدينا مشفيات حكوميه ونطر ان نذهب الى مستشفيات خاصة على حسابنا في هذا الوقت المتأخر ارجو النظر الى هذا الموضوع |
تم التواصل مع العميل وقد تم أخذ ملاحظاته بعين الإعتبار وبخصوص المواعيد فقد تم التوضيح له بأن يوم الأحد من الأيام الثقيلة جداً من حيث عدد المرضى وقد تم إيقاف التسجيل على لفل 5 حتى وصول طبيب في فترة آخر الليل |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-11-55583 | 11/5/2023 12:00:00 AM | 11/6/2023 12:22:32 PM | 11/6/2023 12:00:00 AM | |||||
5405 | فاطمه | - | 66977552 | يجب توجيه موظفي الاستقبال والصيدلية نحو خدمة عملاء افضل، كون المركز حكومي لا يعني تعاملهم مع المراجع بدون أخلاق، تم ملاحظة تكرار الأمر في عدة زيارات |
تم التواصل مع الشاكية واستيضاح أسباب المشكلة التي تحدثت عنها، وقد تم تبيان بعض الأمور التي ليست على علم به |
SKC | Administrative | Complaint | Service Quality | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 23-11-32900 | 11/6/2023 12:00:00 AM | 11/6/2023 5:06:35 PM | 11/6/2023 12:00:00 AM | ||||||
5406 | yousif eswayed | 001110225 | 38990412 | eswayed999@gmail.com | عدم مراعاة مرضى السكلر بسبب النظام الجديد (التصنيف) وعدم قبول مرضى السكر في قسم المعالجة لتوفير سبل الراحه لهم في حين يأتون للمركز بنوبات سكلر حادة وليتلقون العلاج بأسرع وقت ممكن كما في سابق عهدهم !!!!!!!!! |
رداً على شكوى المريض يوسف (001110225) ببرنامج تواصل بتاريخ 3/11/2023 والمتعلقة ببرنامج التصنيف المتبع، وبعد التواصل مع المريض لمعرفة حيثيات الموضوع، فقد تبين أنه حضر مباشرا الى التمريض وتم اخباره بالتوجه الى غرفة التصنيف حيث توجه الي غرف التصنيف ولم يذهب للتسجيل وبعد مدة تم اخباره من قسم التصنيف عليه التوجه للتسجيل أولا ، وتم التسجيل الي التصنيف وصنف من قسم التصنيف بالمستوي الثالث وتوجه مع الممرضة الي قسم التمريض ،وحضر الدكتور مباشرا الي قسم التمريض حيث افادة بان هذه الطريقة متعبة للمرضي ونتمنى ارجاع النظام القديم . فتم شرح الية التصنيف الجديد له |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-07355 | 11/6/2023 12:00:00 AM | 11/7/2023 7:46:54 AM | 11/6/2023 12:00:00 AM | |||||
5407 | hani ali makki | 39552741 | ضد التمريض |
تم التواصل مع المريضى وقد شرح المشكلة بالتفصيل |
SJC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-11-02876 | 11/3/2023 12:00:00 AM | 11/7/2023 10:30:30 AM | 11/5/2023 12:00:00 AM | |||||||
5408 | أفراح عبدالنبي | 910607087 | 36595255 | fofo1991-6@hotmail.com | صاحبة الشكوى حامل وتتابع في المركز الصحي ومسجل في ملفها الصحي بأن لديها سكلر وعندما أخبرت الدكتورة بأن تحذفه من السيستم خصوصا مرضى السكلر لهم أدوية خاصة ، رفضت الدكتورة حذفه بحجة عمل فحوصات أولا وحتى بعد أن ظهرت النتائج لم يتم حذفه وفي مراجعتها الأخيرة لقسم الحوامل أخبرتها الممرضة بأن تعيد التحاليل |
تم التواصل مع مقدمة الشكوى من قبل الدكتورة مي سرحان وبحث الشكوى وعليه تم التواصل مع المعنيين بقسم الآي صحة لتعديل البيانات الصحية للمريضة الخاص بملفها الصحي وتم اخبار المريضة بذلك |
AAK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-11-07026 | 10/25/2023 12:00:00 AM | 11/7/2023 11:28:33 AM | 10/25/2023 12:00:00 AM | |||||
5409 | ابراهيم حسين الأحمد | 981011896 | 34418388 | وردتنا ملاحظة هاتفية من صاحب الطلب حول تأجيل موعد نتيجة الفحص والمقرر أن يكون اليوم الساعة الحادية عشر طالباً أن يتم تأجيله إلى يوم الاربعاء الموافق 21/6 وذلك لعدم استطاعته الحضور اليوم لارتباطه بالعمل |
تم التواصل مع صاحب الطلب وتم تأجيل موعده |
AAK | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10209 | 10209 | 23-11-61470 | 6/19/2023 12:00:00 AM | 11/7/2023 11:46:59 AM | 6/19/2023 12:00:00 AM | |||||||
5410 | Salman Alanzi | 881005363 | 33776364 | s.alanziii88@gmail.com | مقدم الشكوى من سكان مدينة حمد منطقة اللوزي مجمع 1016 ونظراً لظروف الصحية لوالده ووالدته المتقدمين في العمر يسكن في منطقة سند مجمع 645 بشكل دائم ، لذلك يطلب السماح له ولعائلته العلاج في مركز أحمد على كانو بدلا من مركز الكويت الصحي |
تم التواصل مع مقدم الطلب وتم اخباره بوجود إجراءات تسهيل الحصول على الرعاية الصحية وتحويل العلاج من مركز الى آخر وعليه تم إفادته بإحضارالمستندات المطلوبة للحصول على الخدمة |
AAK | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-11-47669 | 5/10/2023 12:00:00 AM | 11/7/2023 12:06:18 PM | 5/10/2023 12:00:00 AM | |||||
5411 | Noor Nesaif | 970901674 | 33001619 | صاحبة الشكوى حضرت الى المركز الصحي في الساعة 06:00 مساءً وتم وصف السيلان لها وتمت معالجتها في قسم التمريض بوضع السيلان حوالي الساعة 18:40 وعندما اصبحت الساعة 6:55 قام الممرضة بنزع السيلان بحجة إنتهاء الدوام دون حصولها على علاجها بالكامل |
تم التواصل مع المريضة صاحبة الشكوى، وتمت مناقشة الموضوع معها بأن المركز يغلق أبوابه بتمام الساعة السابعة مساءً، وكونها انتظرت ما يقارب الربع ساعة لتلقي العلاج، لم تود الممرضة ارجاعها دون علاج لتجنب تدهور حالتها الصحية إذا تأخرت في تلقيه، حيث بدأت تركيب المغذي لها بتمام الساعة السادسة والنصف تقريباً، وأن قسم التمريض بمركز أحمد علي كانو الصحي يسعى دوماً لتقديم أعلى معايير الجودة بالرعاية الصحية |
AAK | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-11-13339 | 11/1/2023 12:00:00 AM | 11/7/2023 12:24:53 PM | 11/2/2023 12:00:00 AM | ||||||
5412 | محمد جاسم | 951211340 | 33677895 | تحديث نظام المواعيد ادى الى اعطاء وقت اكبر لكل مريض، الرجاء تقليصه، سيكون بالامكان زيادة عدد المواعيد. بشكل عام سيتم تخصيص وقت اطول لكل زيارة على حدى بالرغم من ان اغلب المرضى لا يحتاج كل هذا الوقت مما يسبب تقليص عدد الاشخاص الذي باستطاعتهم تلقي الرعاية الصحية |
السلام عليكم تم الاتصال بالمراجع ومناقشة موضوع الشكوى المقدمة حيث تم شرح الاآلية الجديدة للتصنيف وطريقة توزيع المواعيد، وتم تفهم الموضوع شاكرين له |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-11-62826 | 11/2/2023 12:00:00 AM | 11/7/2023 12:28:26 PM | 11/7/2023 12:00:00 AM | ||||||
5413 | -- | -- | مقدم الشكوى لديه تعليق على دكتور مازن بأنه ليس كفؤ في التشخيص وهذه ثاني مرة يتعامل معه (لا اسلوب ولا تشخيص) |
لم يتم التواصل مع مقدم الشكوى وذلك لعدم وجود رقم للتواصل ،وتم اخبار رئيس مجلس الإدارة بالشكوى |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-11-60744 | 10/24/2023 12:00:00 AM | 11/7/2023 12:39:30 PM | 10/24/2023 12:00:00 AM | |||||||
5414 | Saif Muwafeq | 920103189 | 66705006 | f104saif@gmail.com | مقدم الشكوى حضر الى المركز هو وابنه للعلاج، وبينما كان في غرفة التصنيف دخل دكتور مازن وبدء بتوبيخ الممرضين بسبب استقبالهم المرضى مع انه كانت الساعة 05:30 تقريباً والمركز يغلق ابوابه الساعة السابعة مساءً وبناءاً على الموقف المحرج قام بفحص ابنه فقط وذلك خوفا من الاحراج ايضا |
تم التواصل مع مقدم الشكوى في نفس اليوم ومناقشته بخصوص الشكوى وتم تسجيل المرافق وتقديم الخدمة الصحية له وتم عرض عليه قنوات الشكوى والتواصل مع الإدارة في حال طلب رفع شكوى وحينها أفاد بأنه لن يرفع وخرج و هو راضي عن الخدمة |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-11-74482 | 5/8/2023 12:00:00 AM | 11/7/2023 12:58:57 PM | 5/8/2023 12:00:00 AM | |||||
5415 | -- | -- | -- | صاحب الشكوى لديه ملاحظة بخصوص دكتور مازن بأن غير جيد وغير مؤهل للتشخيص ويجب تغييره |
لم يتم التواصل مع مقدم الشكوى لعدم وجود رقم للتواصل ، ولكن تم افادة رئيس مجلس الإدارة بخصوص الشكوى |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-11-47418 | 5/14/2023 12:00:00 AM | 11/7/2023 1:18:47 PM | 5/14/2023 12:00:00 AM | ||||||
5416 | SAUD Almehaiza | 840600569 | 66969697 | Soud6669@icloud.com |
الى من يهمه الأمر في المستشفيات الحكومية - وزارة الصحة تحية طيبة وبعد الموضوع :عطل في الجهاز الآلي للأرقام في مركز بنك البحرين الوطني - عراد يرجى التكرم بالنظر في موضوع اصلاح الخلل أو استبدال الاجهزة الآلية بالمركز الصحي حيث مضى على الخلل اكثر من شهرين مما يؤدي الى تداخل المرضى لقسم الاستقبال والصيدلية دون انتظام وعدم احترام الطوابير من قبل الآخرين . مع خالص التحية والتقدير |
تم الاتصال بالعميل واخباره بأنه الجهاز بصدد تبديله قريبا واننا ننتظر توفر الجهاز لتبديله بجهاز جديد وتم الاعتذار منه عن ذلك |
NAC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-11-09472 | 11/7/2023 12:00:00 AM | 11/7/2023 1:37:30 PM | 11/7/2023 12:00:00 AM | |||||
5417 | حاشد النقيب | 37739956 | حضرت الساعة 5 مساءآ للعلاج ولكن موظفة لم تسجلني لمقابلة الدكتور وقالت طؤارى فقط حاولت افهم ماذا تعني طؤارى وانت مو بحريني ولكنها لم توضح لي فقط قالت اذا تبي اسجل لك موعد بكرة انا لم افهم طبيعة الدوام لان الدوام مسجل بجوجل من 7 صباحآ الى 7 مساءآ وانا حضرت الساعة 5 مساءآ ولم احصل على فرصة مقابلة الدكتور او توضيح كافي بطبيعة الدوام المركز الصحي هو مركز البحرين الكويت الحد |
تم الاتصال بالعميل والاعتذار له عن الخطا الغير مقصود حيث انه لم يتلقى الشرح الكافي لطبيعة عمل المركز و تم ابلاغة بان سوف يتم توجيه الموظفين بضرورة اعطاء المريض الوقت الكافي للرد على استفساراتهم و استقبال الموظفين بصدر رحبتحياتي |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-11-22350 | 11/8/2023 12:00:00 AM | 11/8/2023 9:08:35 AM | 11/8/2023 12:00:00 AM | |||||||
5418 | Omran bader | 910807744 | 36676933 | omrano8288@icloud.com | السلام عليكم ورحمة الله وبركاته تحية طيبة يؤسفني أن اذهب الى مستشفى حكومي في بلد كريم مثل بلدنا العزيز وأجد فيه منظر مثل هذا فقد لاحظت جهاز ارقام الانتظار شكلة مزري ارجوا من الجهة المختصة متابعة الموضوع مستشفى محمد جاسم كانو دوار 17 ( الجهاز في مكتب الاستقبال ) عند المدخل |
تم التواصل مع المراجع وشكره على حسن تواصله الفعال، وتم اعلامه ان هناك طلبات سابقة بخصوص استبدال جهاز الارقام، وتقبل كلامنا برحابة صدر |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-25158 | 11/8/2023 12:00:00 AM | 11/8/2023 11:09:17 AM | 11/8/2023 12:00:00 AM | |||||
5419 | MAHMOOD ALKAMEL | 690305346 | 33311969 | ي يوم الاثنين بتاريخ ٦ نوفمبر في الساعة الخامسة صباحاً ذهبت الى مركزنا الصحي (مركز الشيخ جابر الصباح) وبعد التصنيف، حيث صنفت حالتي على اني احتاج للعلاج بسبب آلام السكلر، رفضت موظفة التسجيل تسجيلي للدخول على الطبيب والمعالجة بحجة المواعيد قد انتهت، في وقتها أعطتني موعد على الساعة التاسعة صباحاً، حاولت معها دون جدوى متجاهلة آلامي .. أرجو اتخاذ اللازم وذلك مايعكس جودة العلاج التي تعودنا الحصول عليها |
تم التواصل مع المريض وتم شرح آلية التصنيف له وبأن موظف التسجيل ملزم بتسجيل المرضى بحسب مستوى التصنيف كما تم التوضيح له عن تفاوت أعداد المرضى من فترة لأخرى ومن يوم لآخر وقد تفهم الآلية |
SJC | Administrative | Complaint | Waiting Period | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-11-04685 | 11/8/2023 12:00:00 AM | 11/8/2023 1:34:06 PM | 11/8/2023 12:00:00 AM | ||||||
5420 | Yosra Zuhair | 920706924 | 97333002098 | dr.yousra1992@gmail.com | حجزت موعد لي ولزوجي عن طريق صحتي وكان في ٨و ٥٥ ص موعدي وموعد زوجي |
بعد التحقق من الشكوى تبين ان المراجع حصلت بينه وبين الطبيبه مشادة كلامية بسبب التأخر في مناداته على وقت الاستشارة، وعليه تم توجيه الطبيبه بالتحلي بأعلى درجات ضبط النفس و استخدام الألفاظ المناسبة و حسن الاستماع للمرضى و البشاشة حتى يتمكنوا من امتصاص غضب المرضى. |
HHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-11-38853 | 10/24/2023 12:00:00 AM | 11/8/2023 4:16:33 PM | 10/24/2023 12:00:00 AM | |||||
5421 | Hasan Ali | 911004599 | 37399638 | hasafi91@gmail.com | انا المدعو حسن علي حسن الصافي اليوم في الساعة 11:30 ذهبت الى المركز الصحي |
تم الاتصال بالعميل عدة مرات وعلى ارقام مختلفة ولم يتم الرد، وبالتحقق في موضوع الشكوى تبين ان تم تسجيل المريضة كموعد طوارئ بعد تصنيفها من قبل التمريض واعطائها التصنيف الأصفر وكان في الساعة 11:52 والذي يمكن للطبيب معاينة المريض وتقديم العلاج اللازم له خلال ساعة ، وقد تبين ان والد المريضة رجع لموظف السجلات ،وقد تم تبديل الموعد لطبيب اخر وكان في الساعة 11:58 اي خلال 6 دقائق من تسجيل المريضه وتمت معاينة المريضة وتقديم العلاج اللازم لها |
HHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-11-70089 | 10/31/2023 12:00:00 AM | 11/8/2023 4:21:37 PM | 10/31/2023 12:00:00 AM | |||||
5422 | Name Ali Alsafi | 690901771 | 97339019696 Postal | Alialsafi25@gmail.com | سلام عليكم إلى سعادة الدكتورة جليلة وزيرة الصحة الموقرة تحية طيبة وبعد يطيب لي ان |
التوضيح للعميل المذكوربياناته أعلاه وشرح الالية المتبعة لفتح المراكز وهي من سياسات واجراءات المتبعة لمراكز الرعاية الصحية الأولية للحفاظ على سلامة المرضى حيث ان تواجدهم داخل المركز الصحي قبل بدء وقت الدوام الرسمي وقبل تواجد الموظفين يشكل خطورة خصوصا على الحالات الطارئة في حين انه يجب التوجه لاقرب مركز صحي مفتوح 24 ساعه، اما بخصوص الازدحام الحاصل خارج المدرسة فانه تم رفع الموضوع للادارة وتم مناقشته مع اداراة المدارس القريبة بتوفير موظفي شرطة المجتمع لحل مشكلة الازدحام وتنظيم حركة المرور. |
HHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-11-09050 | 10/24/2023 12:00:00 AM | 11/8/2023 4:32:18 PM | 10/24/2023 12:00:00 AM | |||||
5423 | Juhaina Ali | 750530367 | 36111916 | juhainamm@gmail.com | ارجوا التوضيح لطريقة إستخدام بطاقة صحتي ممكن استخدامها بالمستشفيات الخاصة وهل |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمراجع المذكوربياناته أعلاه وتم الرد على الاستفسار بطاقة صحتي بطاقة خدمات الصحية الأساسية بذات الجودة وتحوي بطاقة صحتي سجل صحي إلكتروني يشمل جميع معلومات صاحب البطاقة، و سوف يتم التفعيل مع البدء بتطبيق برنامج الضمان الصحي الوطني، سيتم استخدام بطاقة صحتي في مراكز الرعاية الصحية الأولية. و عليه فقد شكرت الجهود المبذولة في المركز لخدمة المرضى كما تم الايضاح له بأن إدارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-11-70129 | 10/29/2023 12:00:00 AM | 11/8/2023 4:38:04 PM | 10/29/2023 12:00:00 AM | ||||||
5424 | Ebrahim Ahmed | 931010624 | 37001197 | ebrahim_ahmed@outlook.com | بسم الله الرحمن الرحيم. ان هناك اخطاء فادحه من قبل التقييم واخذ المواعيد للمرضى في مركز جاسم كانو الصحي دوار 17 ف على تقييمهم تأخذ الموعد وعليه فقد فحصوني وقيموني وقالت ان درجة الحرارة لديك مرتفعة واتت بورقة مكتوب فيها level 5 وعلما انني تعبان جدا من السعال والزكامل وتسكر الجسم والبردية وعلى تقييمها ان درجة حرارتي مرتفعة ولكن بعد ان ذهبت إلى الاستقبال قالو ان الموعد غدا هذا على حسب تقييمهم !! لماذا هكذا ولو تراجعو ان شكواي متكررة بهذا الخصوص.. حتما لقيت مسؤل التسجيل واخبرني انها قوانين جديدة واخبرته يعني انتظر الى بكرة الموعد اللي بتعطوني وياه واموت من المرض .. ولا بعد مالت التقييم عطني حبتين بندول وقالت مش روحك فيهم الى بكرة .. شنو هذا الاستهتار من القوانين المجحفة جدا بحق المرضى.. ابدا لا أقبل بهذا .. يعني لازم نروح خاص ونصرف بيزاتني عجل ليش فاتحين المراكز الصحيه.. حبيبي الله ونعم الوكيل |
تم التواصل مع المراجع واعلامه بان هذه هي سياسات واجاراءات المركز، واننا لنا الجهة التي يمكنها تغيير هذه النوعية من السياسات. |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-62769 | 11/8/2023 12:00:00 AM | 11/9/2023 9:14:05 AM | 11/8/2023 12:00:00 AM | |||||
5425 | Zainab Shaukat | 33001211 | Doctor name aysha room 11 she is very kind and respectfull I love how she is treating the patient |
تم الاتصال بالمريضة من قبل د.ابراهيم الجودر وشكرها على اهتمامها بتقييم الخدمة المقدمة وتقديرها لتميز الطبيبة عائشة الحمادي بتقديم الخدمة الطبية. |
NDC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-11-58838 | 11/2/2023 12:00:00 AM | 11/9/2023 1:05:22 PM | 11/2/2023 12:00:00 AM | ||||||||
5426 | ياسر التاجر | 66383660 | عدم تواجد الممرضين لتقديم الخدمة في أغلب الأوقات فيجب مراجعة ومراقبة المسئول المباشر وعمل جدولة جديدة شكر خاص للممرض محمد رستم على تعاونه المستمر وياريت يحتذى به جميع زملائه |
تم التواصل مع المريض حيث تبين ان الموضوع ليس شكوى بل اقتراح بزيادة عدد الممرضات الموجودين في النوبه الثانيه حيث لالوحظ ان عدد المرضى في بعض الأحيان يكون كثير وعدد الممرضات يكون 4 .تم شرح وتوضيح الموضوع للمعني بانه في هذا التاريخ لم يكن يوجد مجال لزيادة عدد طاقم التمريض لظروف شخصيه خارجه عن الإرادة وتم تفهم الموضوع من قبل المراجع |
NDC | Administrative | Suggestion | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-11-65909 | 11/2/2023 12:00:00 AM | 11/9/2023 1:10:25 PM | 11/2/2023 12:00:00 AM | ||||||||
5428 | يعقوب يوسف | 790407981 | 39072939 | تقدم الأخ يعقوب يوسف بتقديم رسالة شكر وتقدير الى جميع الطاقم الطبي في المركز |
تم التواصل مع صاحب الرسالة في نفس اليوم وتم شكره على المبادرة واللفتة الجميلة |
AAK | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10209 | 10209 | 23-11-27898 | 6/1/2023 12:00:00 AM | 11/9/2023 4:48:57 PM | 6/1/2023 12:00:00 AM | |||||||
5429 | Fadhel AL saibeei | 831003413 | 66370010 | fadhel_83@hotmail.com | السلام عليكم ورحمة الله وبركاته امس كنت الساعة ۱۲ ياليل مريض جدا عندي ألم قوي ذهبت إلى مركز جاسم كانو في مدينة حمد ارسلوني تشخيص بعد التشخيص قالو روح بكرة الصباح مركز الكويت ما نقدر انعلجك انت عنوانك مو علينه فاحولت مع الاستقبال و انا تعبان بد كل شي قال هذا قرار الوزارة هلا هذا القرار سليم أعيد النظر في الموضوع لان لا يخدم الموطن |
بخصوص الشكوى المقدمة من قبل المراجع تم الاتصال به وشرح له آليه التصنيف ، حيث انه من مراجعين مركز الكويت الصحي وعليه فإن المرضى المصنفين LEVEL 5 يتم حثهم لمراجعة مركزهم الصحي التابع لهم في اليوم التالي ، بالرجوع الى نظام الاي صحة تبين استقرار حالة المريض من قراءات موشراته الحيوية . تم شرح ذلك للمريض وعقب على أن يجب إعادة النظر في قانون التصنيف الجديد |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-65777 | 11/9/2023 12:00:00 AM | 11/12/2023 6:56:56 AM | 11/9/2023 12:00:00 AM | |||||
5430 | Ebrahim Ahmed | 9310 | 37001197 | ebrahim_ahmed@outlook.com | بسم الله الرحمن الرحيم أن هناك اخطاء فادحه من قبل التقييم واخذ المواعيد للمرضى في مركز جاسم كانو الصحي دوار 17 ف على تقييمهم تأخذ الموعد وعليه فقد فحصوني وقيموني وقالت ان درجة الحرارة لديك مرتفعة واتت بورقة مكتوب فيها 5 level وعلما انني تعبان جدا من السعال والزكامل وتسكر الجسم والبردية وعلى تقييمها ان درجة حرارتي مرتفعة ولكن بعد ان ذهبت إلى الاستقبال قالو ان الموعد غدا هذا على حسب تقييمهم !! لماذا هكذا ولو تراجعو ان شكواي متكررة بهذا الخصوص.. حتما لقيت مسؤل التسجيل واخبرني انها قوانين جديدة واخبرته يعني انتظر الى بكرة الموعد اللي بتعطوني وياه واموت من المرض .. ولا بعد مالت التقييم عطني حبتين بندول وقالت مش روحك فيهم الى بكرة .. شنو هذا الاستهتار من القوانين المجحفة جدا بحق المرضى... ابدا لا أقبل بهذا .. يعني لازم نروح خاص و نصرف بيزاتني عجل ليش فاتحين المراكز الصحيه.. حبيبي الله ونعم الوكيل |
بخصوص الشكوى المقدمة من قبل المراجع تم الاتصال به وشرح له آليه التصنيف ، وأفاد بانها كان بعاني من الم في الجسم و سعال وتم تصنيفه LEVEL 5 ، بالرجوع الى نظام الاي صحة تبين استقرار حالة المريض من قراءات موشراته الحيوية ، حيث تم شرح الية التصنيف له ، حيث أفاد بتغير النظام إذا امكن لاستقبال اكبر عدد من المرضى شاكر تعاونكم. |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-29635 | 11/9/2023 12:00:00 AM | 11/12/2023 7:03:21 AM | 11/9/2023 12:00:00 AM | |||||
5431 | لا يوجد | 66370010 | fadhel_83@hotmail.com | السلام عليكم ورحمة الله وبركاته امس كنت الساعة ۱۲ ياليل مريض جدا عندي ألم قوي ذهبت إلى مركز جاسم كانو في مدينة حمد ارسلوني تشخيص بعد التشخيص قالو روح بكرة الصباح مركز الكويت ما نقدر انعلجك انت عنوانك مو علينه فاحولت مع الاستقبال و انا تعبان بد كل شي قال هذا قرار الوزارة هلا هذا القرار سليم أعيد النظر في الموضوع لان لا يخدم الموطن |
بخصوص الشكوى المقدمة من قبل المراجع تم الاتصال به وشرح له آليه التصنيف ، حيث انه من مراجعين مركز الكويت الصحي وعليه فإن المرضى المصنفين LEVEL 5 يتم حثهم لمراجعة مركزهم الصحي التابع لهم في اليوم التالي ، بالرجوع الى نظام الاي صحة تبين استقرار حالة المريض من قراءات موشراته الحيوية . تم شرح ذلك للمريض وعقب على أن يجب إعادة النظر في قانون التصنيف الجديد |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-11-45920 | 11/9/2023 12:00:00 AM | 11/12/2023 7:08:23 AM | 11/9/2023 12:00:00 AM | ||||||
5432 | Hasan Sheer | 740401211 | 366601114 | hassan.sheer@gmail.com | انا تابع مركز مدينة حمد الصحي دوار (۳) ، استلمت مكالمه من المركز الصحي لاستلام البطاقه الصحية وحسب المعلومات : صندوق (٢٦/٤) وذهبت الى المركز للاستلام من موظفة الاستقبال ) أميرة ) لأتفاجأ بأن البطاقه غير موجوده وليس لهم علم اين توجد .. لماذا لا يوجد نظام لتوزيع البطاقه ومن المسؤل عن ضياع البطاقه؟ حيث حاولت التواصل مع مسؤل المركز ولكن دون جدوى الاسم حسن على شير الرقم الشخصـ ی : ٧٤٠٤۰۱۲۱۱ الهاتف: ٦٦٦۰۱۱٤ مجمع: ۱۲۰۳ مدينة حمد
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تم الااتصال بالعميل وشرح الية التوزيع المتبعه وتم تسليمة بطاقات العائلة |
HHC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-11-63085 | 10/25/2023 12:00:00 AM | 11/12/2023 8:27:10 AM | 10/25/2023 12:00:00 AM | |||||
5433 | Fatema | 880208996 | 33222204 | fk.alkharraz@gmail.com | من المفترض الاهتمام بنظاقة غرفة المعالجة في مركز مدينة حمد الصحي من جميع النواحي بحيث لا تؤثر على صحة المريض . توجد بالصورة المرفقة تواجد شبكة عنكبوت عند نافذة رأس المريض |
تم التواصل مع المراجعة في اليوم التالي وتم ابلاغها بأن التنظيف لغرفة المعالجة تكون بشكل دوري يوميا من قبل المنظف المتواجد بالإضافة لوجود ممرضه بشكل يومي وبشكل دوري تقوم بمراقبة تنظيف المكان. وعلى أساسه تم اخبار مسؤول المنظفين بمتابعة الامر. |
HHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-11-90581 | 10/29/2023 12:00:00 AM | 11/12/2023 8:35:30 AM | 10/29/2023 12:00:00 AM | |||||
5434 | مرتضى أحمد قمبر | 740504770 | 33832333 | مقدم الشكوى كان لديه موعد مع الطبيب غرفة 12 (دكتور مازن مشهداني )، ووصف له دواء القولون بدون معاينة وتشخيص. وبعدها راجع مركز سترة الصحي في المساء بعد ان اشتد عليه الألم وقامت الطبيبة بعمل تحاليل ، واتضح بانه يعاني من الالم الحصى. يتساءل كيف يصرف الطبيب دواء دون معاينة أو تحاليل |
. رد الدكتور على صاحب الشكوى بأن وضعه كان هادئ ويشتكي من آلام في البطن فقط بدون اعراض جانبية ، وقام الدكتور بفحص بطن المريض واتضح عدم وجود أي دلالة تدل على أن المريض لديه مشكلة في المسالك البولية . فقام بصرف علاج (Buscopan Tables) كحبوب مسكن لآلام البطن وبعدها انصرف المريض |
AAK | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-11-34347 | 7/9/2023 12:00:00 AM | 11/12/2023 1:48:51 PM | 7/13/2023 12:00:00 AM | ||||||
5435 | Ahmed Malalla | 950208361 | 33260899 | hamood.malalla@gmail.com | مقدم الطلب يتقدم بشكوى بخصوص مشكلته مع الدكتور مازن مشهداني حيث يعاني من التهاب في العين وجفاف واحمرار مما سبب له ضعف في النظر بحسب تشخيص مستشفى الهلال حيث دخل عليه ولم يفحصه وكتب له قطور للعين وكان يوجد لديه مكالمة على هاتفه الخاص وبعد أن اخبره بتشخيص مستشفى الهلال أعطاه تحويل الى مستشفى السلمانية وموعده بعد ثلاث سنوات |
تم التواصل مع صاحب الشكوى وتم إفادته بأن مواعيد السلمانية لا دخل لنا بها فهي تصدر حسب المواعيد المتوفرة في النظام الالكتروني ويتم أخذ أقرب موعد متوفر في النظام وقد أفاد الدكتوربخصوص المشكلة بأن المريض كان يريد تحويل على استشارية العيون في مستشفى السلمانية الطبي فقام بكتابة التحويل وتم أعطائه موعد بعيد ولكن الدكتور اخبره اذا لم يتحسن يأتي . مره ثانية لتحويل على قسم طورائ العيون . وأما بخصوص الرد على الهاتف أثناء تواجد المريض فهذا افتراء، لم يرد على الهاتف فقط كان يرن حسب اقوال الدكتور مرفق صورة من هاتفه الشخصي تبين وقت اتصال المتصل وعدم الرد عليه |
AAK | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-11-78508 | 5/14/2023 12:00:00 AM | 11/12/2023 3:11:49 PM | 5/21/2023 12:00:00 AM | |||||
5436 | Hasan Shauib | 940807203 | 36659456 | hassann9411@gmail.com | صاحب الشكوى يتقدم بشكوى بخصوص تجربته مع الدكتور مازن مشهداني حيث دخل عليه وهو يعاني من صداع شديد وألم في العين وكانت تجربة غير مرضية ولم يظهر الدكتور اي اهتمام او تعاطف اتجاه مشكلته الصحية. وكان اسلوبه جاف ولم يعطيه الفرصة لفهم المشكلة فقط قام بحويله الى مستشفى اخر وطلب المريض اجازة مرضية ورفض اعطائه وهذه ليست المرة الاولى التى يتعرض لهذا الموقف مع نفس الدكتور |
فيما يخص الشكوى المرفوعة فإن المريض وبنفس اليوم دخل على مسؤول الأطباء الدكتورة فاطمة العلوي وتم مناقشة الحالة المرضية للمريض والتي استدعت التحويل على طورائ العيون بمجمع السلمانية الطبي، وبعدها أفاد بأسلوب الطبيب غير لائق والذي جاء بسبب رفض الطبيب لإصدار اجارة مرضية تم التأكيد على المريض بان الحالات التي تحول إلى مجمع السلمانية يتم استكمال العلاج هناك |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-11-14303 | 10/24/2023 12:00:00 AM | 11/12/2023 3:24:32 PM | 10/25/2023 12:00:00 AM | |||||
5437 | Asma Mohaned | 900201240 | 33055944 | asma.rashed.m@gmail.com | المركز مصنف للعمل على مدار الساعة ولكن المشكلة مازالت مستمره بما يخص المواعيد ، بحسب المكالمة الهاتفية .. جميع مواعيد المركز محجوزة |
تم التواصل مع العميل وإيضاح قنوات حجز المواعيد المتعددة مع إمكانية حجز المواعيد في اليوم التالي في حال عدم توفرها في نفس اليوم |
MJK | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-28283 | 11/12/2023 12:00:00 AM | 11/13/2023 9:52:28 AM | 11/12/2023 12:00:00 AM | |||||
5438 | Asma Mohaned | 900201240 | 33055944 | asma.rashed.m@gmail.com | مركز محمد جاسم كانو الصحي ، مصنف للعمل على مدار الساعه ،تم التواصل بالهاتف لحجز موعد |
تم التواصل مع العميل وإيضاح قنوات حجز المواعيد المتعددة مع إمكانية حجز المواعيد في اليوم التالي في حال عدم توفرها في نفس اليوم |
MJK | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-78149 | 11/12/2023 12:00:00 AM | 11/13/2023 9:54:01 AM | 11/12/2023 12:00:00 AM | |||||
5439 | GHADA JAMSHEER | 39680807 | حضرت للمركزبتاريخ 9/11 والموعد بحسب ما أبلغوني الساعة 11 صباحاً ولكن أتضح أن الطبيب غير متواجد (في أحتماع) بالغرفة وبأن الموعد كان عند الساعة 11:35 |
تم أقفال المواعيد لمدة نصف ساعة لمواعيد لأجتماع الــCMEوتم تأخير المواعيد لنفس الفترة |
SJC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 23-11-94349 | 11/9/2023 12:00:00 AM | 11/13/2023 9:56:58 AM | 11/9/2023 12:00:00 AM | |||||||
5440 | سميح حسين | 780306040 | 97336448833 | sameehhussain@yahoo.com | السلام عليكم ورحمة الله وبركاته عملت أشعة في الخاص متعلق بهشاشة العظام، وزرت |
نفيدكم علماً بأننا قمنا بالاتصال بالعميل المذكورة بياناته اعلاه عدة مرات وكان هاتفه مغلق، وبعد الرجوع الى النظام تبين ان لديه موعد على عيادة العظام مع الاستشاري طارق خليفة بتاريخ 07/12/2023 في الساعة 12:08، وتم تحويل المريض على عيادة الغدد الصماء بمستشفى السلمانية الطبي بتاريخ 19 نوفمبر 2023 في الساعة 11:40، حيث يمكنه الاطلاع على المواعيد عبر تطبيق صحتي.. |
HHC | Administrative | Enquiry | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-11-14252 | 11/13/2023 12:00:00 AM | 11/13/2023 9:57:53 AM | 11/13/2023 12:00:00 AM | ||||||
5441 | سامي أنور | 34006558 / 39675004 | جزيل الشكروالتقدير للمرضة فاطمة اللتي تمتلك الصدق وحسن المعاملة |
تم التواصل مع المريض وشكرة على لفتته اللطيفة |
SJC | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-11-02072 | 11/10/2023 12:00:00 AM | 11/13/2023 10:00:20 AM | 11/12/2023 12:00:00 AM | ||||||||
5442 | ZAHRA ABDULAMEER ALI AHMED | 690050488 | 33380339 | السلام عليكم ورحمة الله لقد قمت بزيارة مركز جدحفص الصحي ليلة الخميس الموافق ١ نوفمبر ٢٠٢٣ انا وزوجة ابني وبنتها لكوننا نعاني من عارض صحي حيث بعدها قمنا بالذهاب لقسم السجلات للتسجيل لزيارة الدكتور حيث ان موظفة قسم السجلات لم تقم بإستقبالنا بشكل لائق وقامت بالسخريه ومنا وبتوجيه سؤال ساخر لابني الذي اصطحبنا للمركز وانت لا تريد التسجيل مرة واحده وكأننا ذاهبين للاستجمام وليش لاننا بحاجة لزيارة الدكتور حيث انها ليست المره الاولى التي تقوم فيها هذه الموظفة بمعاملة سيئة للمرضى الرجاء من المعنيين اتخاذ الاجراءات اللازمة لهذه الموظفة وحثها على تعديل سلوكها مع المرضى ( يمكنكم الاستدلال على هذه الموظفه من خلال الموعد الذي قمنا بتسجيله) |
تم التواصل مع صاحبة الشكوى والاستفسار منها عن تفاصيل ما حدث، وبعد الاستيضاح منها عما حدث، قمنا بتوجيه ملاحظات للموظف المعني بخصوص ما حدث، وعن الطريقة المثلى للتعامل مع المرضى والمراجعين، والتي تعكس صورة المؤسسة التي تنتمي لها. |
JHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-11-44265 | 11/5/2023 12:00:00 AM | 11/13/2023 1:42:27 PM | 11/5/2023 12:00:00 AM | ||||||
5443 | AYMAN AHMED AHMED HAROON | 870303619 | 33747485 | ayman_880@hotmail.com | السلام عليكم تم تغير عنواني الى مجمع 1017 دمستان وتحديث البيانات في البطاقة الذكية ولكن عند حجز مواعيد للمراكز الصحية عن طريق الحكومة الاكترونية لازال على العنوان القديم جدحفص 423 الارقام الشخصية 870303619 باسم ايمن احمد احمد 180601547 باسم احمد أيمن 140802096 باسم فدك ايمن احمد 870410059 باسم ياسمين عبدالله احمد 230800513 باسم عبدالله ايمن |
تم التواصل مع صاحب الطلب المتعلق بحجز مواعيد عن طريق الحكومة الالكترونية، لمرتين متتاليتين ولم يقم بالرد، إلا أننا قمنا بتحديث بينات المريض، بالإضافة إلى إلغاء طبيب العائلة المسجل عليه بمركز جدحفص الصحي. وقد يتطلب التسجيل للمرة الأولى بعد تغيير العنوان في المركز الصحي حضورياً. |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-11-90319 | 11/5/2023 12:00:00 AM | 11/13/2023 1:46:22 PM | 11/5/2023 12:00:00 AM | ||||||
5444 | ZAINAB KHALIL EBRAHIM ALJESR | 970503016 | 36008575 | zainab.aljesr@gmail.com | ابي اغير موعدي في قسم الرعاية والامومه في مركز جدحفص الصحي وما ما اقدر احضر المركز |
تم التواصل مع صاحبة الطلب وتم تغيير الموعد وفقاً لطلبها |
JHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-11-91732 | 11/5/2023 12:00:00 AM | 11/13/2023 1:49:37 PM | 11/5/2023 12:00:00 AM | ||||||
5445 | ZAINAB SAEED JASIM ALI | 010303219 | 66342221 | senuoyrina@gmail.com | السلام عليكم بغيت اعرف شنو فايدة بطاقة صحتي ؟ وهل ممكن نطلعها اونلاين ؟ ونستلمها بالمركز ؟ او نطلعها عن طريق المركز التابع لنا ونستلمها في نفس الوقت ؟ |
تم التواصل مع صاحبة الاستفسار ولم تقم بالرد، وقد قمنا بمراجعة سجل المراجعة فيما إذا كانت مسجلة ببرنامج اختر طبيبك وإن تم طباعة البطاقة لها، وقد تين أنها مسجلة. سنعاود الاتصال بها مرة أخرى للرد على استفسارها. |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-11-14609 | 11/9/2023 12:00:00 AM | 11/13/2023 1:53:25 PM | 11/9/2023 12:00:00 AM | ||||||
5446 | TAHERA ABDULREDHA ISA ALMUHESHI | 970110243 | 36744117 |
مركز جدحفص الصحي يوم الجمعة الساعة ١٠ دكتورة صفية كان مريض سكلر قدم شكوى عليها بسبب عدم تسجيل له الابره ( هذا حسب ماقالته )، وانا كان عدد زياراتي للمركز ٤ زيارات اخذت فيها المسكن واخبرتني انني ذهبت ١٠ زيارات لانها تعد زيارات السلمانيه مع المركز، وانا اول مره في حياتي دكتور يخبرني بأن المركز هكذا يعدون وتقول هي المسؤله وهي متأكده من هذي الطريقه واخبرتني ان اذهب لكي ارقد في السلمانية واخبرتها انني لا اريد، قامت برفع نبرت صوتها وقالت ( بدال ماتشتكون علينا مانعطيكم ابر هل البنات يسون شكوى على السلمانية عشان يسون ليهم مركز بروحم) سكت عنها وطلعت من الغرفه ، لم افكر نهائيًا بتقديم شكوى ولم يهمني انها لم تسجل لي المسكن مع انني اتألم بكثر ما ازعجني اسلوبها كثيرًا، اذا كان لديها مشكلع مع احد اخر هذا لا دخل لي فيه ان تعاملني بهذا الاسلوب لانه ليس اسلوب طبيب يتحدث مع مريض !!! |
حضرت المريضة يوم الجمعة إلى العيادة و كانت تريد اخذ ابرة المورفين و تم الشرح للمريضة عن البروتوكول المتبع لعلاج نوبات الألم لدى مرضى السكلر و بما انها تجاوزت الحد المسموح به من جرعات المورفين في المركز الصحي (ثمان جرعات)، و تم اعلامها بذلك فاعترضت و قالت بأن المفترض حساب الجرعات بدءا من ١ نوفمبر، و ليس بدءا من يوم ١٠ نوفمبر. تم الشرح للمريضة عن آلية حساب الجرعات و اعلامها بامكانية تحويلها لطوارئ السلمانية. رفضت ذلك و قالت بأن المكان مزدحم، فقلت لها اتفهم ذلك اذ انه لا يوجد مكان مخصص لمريضات السكلر فقالت نعم و لكنها رفضت التحويل و خرجت من الغرفة فجاة و فقمت يمناداتها الا انها لم ترد و كتبت ذلك في السيستم يومها و احب ان اوضح انني لم اقم برفع صوتي على المريضة و لا على غيرها من المرضى ابدا و لا ادري لماذا قالت هكذا |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-11-12627 | 11/13/2023 12:00:00 AM | 11/14/2023 7:59:20 AM | 11/13/2023 12:00:00 AM | ||||||
5447 | Abdulla Ebrahim | 850805775 | 3836999 | مركز محمد جاسم كانو دوار ١٧ زرت المستشفى لوعكة صحية …كوني اعاني من الدسك وعمليتي المدور الايمين والايسر كرسي المريض داخل غرفة الطبيب سيء جدا ومتعب وتسبب تيبس بالحوض كراسي الانتظار من جديد وتسبب تيبس في الحوض ارجو استبدال هذه الكراسي |
10:58 no answer 11:41 no answer 12:26 no answer
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MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-04259 | 11/15/2023 12:00:00 AM | 11/15/2023 12:27:35 PM | 11/15/2023 12:00:00 AM | ||||||
5448 | Ebrahim Almehri | 920402879 | 32316132 | al.mehri13@gmail.com | نود إفادتكم باني حولت حجز موعذ صباحاً الساعة السادسة والنصف عبر تطبيق صحتي ولكن لم اجد اي موعد وقمت بالتواصل على الخط الساخن وتم إبلاغي ايضاً عدم توافر مواعيد اليوم وبالحضور اليوم الساعة الثالثة والربع تقريباً لمركز محمد جاسم كانو (مدينة حمد ) لشعوري بالتعب والسعال والحرارة وتم ابلاغي بعدم توفر مواعيد وعلي الذهاب لقسم رعاية الامومة !! لتصنيف حالتي و تحديد اهمية الدخول على الدكتور او الانتظار حتى اليوم الاخر هل يعقل لمريض يشعر بالتعب والسعال والحرارة يذهب لرعاية الامومة للفحص وهل يعقل بان ينتظر إلى يوم اخر او يتم اخباري بان في امكاني الذهاب لمستشفى خاص . هل يعقل لمواطن بحريني يحرم من الخدمات التي تكفلها له الدولة ويتم والتهاون في صحة المواطن بحجة عدم توفر مواعيد وهناك مواعيد لكن لا يتم تسجيل عليها من يتم تصنيفة بانه لا يحتاج الدخول على الدكتور اليوم هل تم اخذ بعين الاعتبار هل يوجد مواعيد حالية يعمل عليها الدكتور ام ينتظر حتى يتواجد المريض الذي يستحق العلاج. ارجو النظر في الموضوع وإفادتنا بسبب التهاون في صحة المواطنين |
تم التواصل مع المراجع واخباره انه في المستقبل اذا واجهته مشكلة في حجز المواعيد هن طريق البرنامج ان يصور الشاشة ويرسلها مع الشكوى لكي يتسنى للمختصين الوقوف على المشكلة. كما ابدى استيائه من قسم التمريض الذي صنفه حالته واخبره ان يذهب للطب الخاص |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10899 | 10899 | 23-11-87154 | 11/15/2023 12:00:00 AM | 11/16/2023 10:10:33 AM | 11/15/2023 12:00:00 AM | |||||
5449 | abdulla a.aziz | 77045789 | 36660337 | aaj77@hotmail.com | نعاني من عدم توفر المواعيد الصباحية والمسائية واذا كان يوجد فيكون لفترة محددة نرجو زيادة المواعيد للفترة من 9 الى 12 صباحاً كما نتمنى تخصيص وحدة سكنية في مدينة سلمان أسوة بعيادة البديع الساحلية الصحية ليخدم سكان المنطقة |
تم التواصل مع العميل وشرح له آلية المواعيد كما تم شرح له الضغط الكبير من أعداد المرضى والكثافة السكانية العالية للمنطقة وأعداد المرضى المترددين على المركز مما يؤدي لأنتهاء المواعيد مبكراً كل يوم وقد تم أخطاره برفع مقترحه بفتح عيادة مؤقتة في مدينة سلمان أسوة بعيادة البديع الساحلية إلى الجهات العليا بالإدارة. |
SJC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-11-32775 | 11/12/2023 12:00:00 AM | 11/15/2023 12:44:48 PM | 11/13/2023 12:00:00 AM | |||||
5450 | hamad mohd ismail | 39434455 | جميع الخدمات الطبية تحتاج مراجعة من حيث السرعة والمساحة من الطبيب المعالج الى التمريض حيث أستغرق الوقت لدي ساعة من أنتظار دور الى أخذ الدواء والممرضين لا يعلمون بتشابه الأسماء |
بعد مراجعه الوصفه الطبيه للمريض حمد محمد إسماعيل 830405534 إتضح انه لم يستلم أدويته المرفقه بالوصفه وتم التواصل معه من قبلي بتاريخ 12/11/2023 في تمام الساعه 10:56 حيث أفاد انه حضر للمركز مساءا في تمام الساعه 9:30 وأعطي موعدا في تمام الساعه 12:00 وقد ذهب لغرفه رقم 5 للتصنيف وأدخل قبل الوقت في تمام الساعه 10:30ودخل كذلك غرفه 5 وطلب من الطبيب كتابه perfelgan inj إلا أنه واجه رفض مبدأي من الطبيب ومن ثم كتب له وعندما ذهب للتمريض أخبره الممرض المناوب أن دوره بعد مريضين وأنتظر ساعه إلا أنه تفاجأ بإدخال مريض آخر وقد علل له الممرض أن هناك خطأ بالأسماء ويوجد مريض قبله فلم يتقبل العذر وغادر المركز دون المرور بالصيدليه نهاءيا وقرر كتابه الشكوي أي لادخل للصيدليه بشكواه كونه لم يحضر لمنضده الصرف فأكدت له أن لديه وصفه مكتوبه وعليه إستلامها خلال اليوم حتي لاتنتهي مدتها
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SJC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-11-73590 | 11/12/2023 12:00:00 AM | 11/15/2023 12:51:14 PM | 11/13/2023 12:00:00 AM | |||||||
5451 | jameel hasan ahmed | 760806489 | 39200226 | مقترح بخصوص تغيير موقع عيادة السكر اللتي تقع في قسم الرعاية لمكان آخر |
تم التواصل مع المريض لمعرفة حيثيات الموضوع، وحيث ابدى اقتراحه بخصوص تغيير مكان عيادة السكر حيث أوضح بأن منطقة الانتظار تكتظ بمرضى قسم الرعاية والأمومة مسببة ازدحاما وازعاج، سوف يتم رفع المقترح لغدارة المركز |
SJC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-11-09857 | 11/12/2023 12:00:00 AM | 11/15/2023 12:57:30 PM | 11/12/2023 12:00:00 AM | |||||||
5452 | hamad mohd ismail | 39434455 | جميع الخدمات الطبية تحتاج مراجعة من حيث السرعة والمساحة من الطبيب المعالج الى التمريض حيث أستغرق الوقت لدي ساعة من أنتظار دور الى أخذ الدواء والممرضين لا يعلمون بتشابه الأسماء |
تم التواصل مع المريض لمعرفة حيثيات الموضوع، وتم شرح آلية التصنيف وطريقة تقديم المعالجة المتبعة في مراكز الراعية الصحية الأولية للحالات المستعجلة. اقترح المريض تفعيل جهاز الكيوماتيك لإدارة نظام الانتظار لجميع الاقسام |
SJC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-11-93155 | 11/12/2023 12:00:00 AM | 11/15/2023 1:15:56 PM | 11/12/2023 12:00:00 AM | |||||||
5453 | سامي محمد | 801114896 | 39555820 | smoof9@gmail.com | المرضى والذين يرغبون بحجز موعد طوارئ في عيادة البديع الساحلية ينتظرون في الشارع أمام باب العيادة في طابور تحت أشعة الشمس وموسم الأمطار قادم إلي حين موعد فتح العيادة نتمنى تطبيق آلية معينة وحضارية في مثل هذه الحالات |
تم التواصل مع الأخ سامي محمد مقدم المقترح في برنامج تواصل والتوضيح لة بأن طبيعة العيادة لاتوجد بها أسوار كباقي المراكز الأخرى وفتح باب العيادة لإستقبال المرضى الساعة السابعة صباحا قرار من الإدارة وذلك لعدم تواجد طاقم طبي في العيادة قبل الدوام الرسمي ( 7 صباحا ) وذلك تفاديا لتواجد أي حالة طارئة وعدم تواجد طاقم طبي للإسعاف الحالة وتم شرح للمريص آلية حجر المواعيد المسبقة |
BCC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10203 | 10203 | 23-11-96162 | 11/13/2023 12:00:00 AM | 11/15/2023 2:46:37 PM | 11/13/2023 12:00:00 AM | ||||||
5454 | Zahra Maidab | 960306420 | 37101112 | zahoormaidan@hotmail.com | سلام بقدم شكوى على مستشفى كانو لسوء معاملتهم للمريض ومن كثر سوء المعاملة وتفادي التعامل وياهم كانت عندي عينه وما رجعت ليها و بعد فتره طلع عندي مشاكل صحية واليوم ۱۵-۱۱ اخذت رقم من المختبر وكان رقم ٥٤٥ ساعة ٧:١٥ وكان رقمي باقي عليه ۳۰ رقم فرحت لعيادة الأمومه اخلص مواعيد الحمل وبين كل ۱۰ دقايق تقريبا اروح المختبر اتاكد جه رقمي او لا ف كنت اروح وارجع على المختبر رحت المختبر ووصلوا رقم ٥٥٢ رغم انه الارقام كانت تمشي بطيء وكل مريض ۱۰ دقايق او ١٥ ساعة ياخذ دخلت على الممرضه فقالت لي الممرضة انها مو مجبوره تدخلني لان طاف رقمي لأنه عدت الارقام والقوانين عقب ۱۰ ارقام لازم رقم جديد فقلت ليها انه ما عدت ال ۱۰ ارقام قالت انه حتى لو بسوي لج الخدمة انا مو مجبوره اسويها و كررت جملتها كذا مره قلت ليها لا تسوينها بروح للممرضة ثانية ردت روحي الله وياك وهي تشير بيدها رحت لوحده ثانية ورحم الله والديها خلصتني بسرعة احنا مرضى مو زبائن واذا ما كان المركز ما يقدم لنا الخدمه بشكل مرضي شنو وظيفته وین لازم نروح حق نتعالج اتمنى من المسئولين لو يتعاونون |
تم التواصل مع المريضة و حل سوء التفاهم بشكل ودي و تنبيه الموظفات بضرورة حسن التعامل مع المرضى و المراجعين |
MJK | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-28558 | 11/15/2023 12:00:00 AM | 11/16/2023 10:10:14 AM | 11/16/2023 12:00:00 AM | |||||
5455 | Ebrahim Almehri | 920402879 | 32316132 | al.mehri13@gmail.com | نود إفادتكم باني حولت حجز موعذ صباحاً الساعة السادسة والنصف عبر تطبيق صحتي ولكن لم اجد اي موعد وقمت بالتواصل على الخط الساخن وتم إبلاغي ايضاً عدم توافر مواعيد اليوم وبالحضور اليوم الساعة الثالثة والربع تقريباً لمركز محمد جاسم كانو (مدينة حمد ) لشعوري بالتعب والسعال والحرارة وتم ابلاغي بعدم توفر مواعيد وعلي الذهاب لقسم رعاية الامومة !! لتصنيف حالتي و تحديد اهمية الدخول على الدكتور او الانتظار حتى اليوم الاخر هل يعقل لمريض يشعر بالتعب والسعال والحرارة يذهب لرعاية الامومة للفحص وهل يعقل بان ينتظر إلى يوم اخر او يتم اخباري بان في امكاني الذهاب لمستشفى خاص . هل يعقل لمواطن بحريني يحرم من الخدمات التي تكفلها له الدولة ويتم والتهاون في صحة المواطن بحجة عدم توفر مواعيد وهناك مواعيد لكن لا يتم تسجيل عليها من يتم تصنيفة بانه لا يحتاج الدخول على الدكتور اليوم هل تم اخذ بعين الاعتبار هل يوجد مواعيد حالية يعمل عليها الدكتور ام ينتظر حتى يتواجد المريض الذي يستحق العلاج. ارجو النظر في الموضوع وإفادتنا بسبب التهاون في صحة المواطنين |
رداً على شكوى المريض المقدمة عبر برنامج تواصل بتاريخ 14/11/2023 والمتعلقة ببرنامج التصنيف المتبع، وبعد التواصل مع المريض لمعرفة حيثيات الموضوع، فقد تبين أنه حضر الى قسم التسجيل حيث نفذت جميع المواعيد وتم تسجيلة الي قسم التصنيف في قسم الرعاية حيث افاد بان المكان غير ملائم للتصنيف حيث انه بعيد عن قسم التمريض ،وتم تصنيفة الي المستوئ الخامس حيث لم يجد موعد الا في اليوم التالي ،فتم شرح الية التصنيف الجديدة للمريض ولم يعجبه هذه الالية |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-44839 | 11/15/2023 12:00:00 AM | 11/16/2023 10:13:26 AM | 11/16/2023 12:00:00 AM | |||||
5456 | جمال المهزع | 39133472 | السلام عليكماليوم كان عندي موعد على طبيب الاسنان وتاخرت 15 دقيقة لضروف و الطبيب قال موعدك انتهى و يجب ان اخذ موعد اخر و العيادة لم يكن بها مريض |
السلام عليكمتم التواصل مع الطبيب المعني و ابلاغة بان يكون مرن مع المرضىتحياتي |
BKH | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-11-08711 | 11/19/2023 12:00:00 AM | 11/19/2023 8:11:42 AM | 11/19/2023 12:00:00 AM | |||||||
5458 | خالد محمد | 34304522 | قسم الاسنانقامت الدكتورة بالصراخ على طفل لم يتاجاوز عمره 7 سنوات بسبب عدم فتح فمه جيدا مع الحركة
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السلام عليكمتم التواصل مع الطبيبة المعنية باشكوى و عمل الازمتحياتي |
BKH | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-11-94197 | 11/8/2023 12:00:00 AM | 11/19/2023 8:10:08 AM | 11/13/2023 12:00:00 AM | |||||||
5459 | Mohamed Almulla | 36625929 | موظفة كونتر التسجيل اسلوبها مع المرضى متعالي بصوت عالي وغير لائق لموظفين استقبال ليس لديها اي رحابه صدر إلا ممكن للي تعرفهم. ارسلت الشكوى قبل الدخول للدكتور ، وانا مريض ارتفاع قليل في الحرارة مع مقص معوي واسهال |
السلام عليكم تم التواصل مع المريض و ذكر نفس المحتوى الشكوى، تم عمل اجتماع مع الموظفة المعنية وتم التاكيد عليها بضرورة الالتزام بالسلوك الوظيفي
تحياتي |
BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-11-95024 | 11/16/2023 12:00:00 AM | 11/19/2023 8:23:18 AM | 11/16/2023 12:00:00 AM | |||||||
5460 | صابرين احمد | 34005052 | شكوى على موظفتي الاستقبال التوقيت بين الساعة الخامسة و النصف الى الساعة السادسة بتاريخ 14/11/2023لقد تقدمت خطوه قبل ان يأتي رقمة على شاشة عرض الارقام على منضدة قسم الاستقبال و تفاجات بالصراخ و رفع الصوت وكان اسلوب غير محترم من موظفة المستشفى مع المريض |
السلام عليكمتم التواصل مع المريضة و تم ابلاغها بان سوف يتم اخذ الشكوى بعبين الاعتبار و تم كذلك الاجتماع مع الموظفتين و تم التاكيد عليهن بالالتزام بالسلوك الوظيفيتحياتي |
BKH | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-11-45582 | 11/15/2023 12:00:00 AM | 11/19/2023 8:32:31 AM | 11/16/2023 12:00:00 AM | |||||||
5461 | Husain Almallah | 940105420 | 36933761 | husainalmallah@gmail.com | حضرت إلى مستشفى محمد جاسم كانو مدينة حمد اثر نوبه سكلر وبعد دخولي على الطبيب وصرف العلاج المخصص لنوبات الالم حدث لدي حالة تقيئ بعدها عدت لذات الطبيبة و أخبرتها بالأمر فكان ردها: لا أستطيع صرف حقنة الفنرقان المعتاد صرفها لمريض السكلر عند حدوث حالة التقي ورىئ بقرار من وزارة الصحة فأنا على يقين بان لايوجد قرار من الوزارة يمنع الطبيب من صرف علاج متاح لمرضى السكلر وهذا بفضل توجيهات القيادة الرشيدة . وعليّه اتمنى منكم التحقق من الأمر حتى لا يتكرر مع باقي المرضى |
تم التواصل مع العميل و توضيح الية وصف ابر الفينيرقان حيث يمكن كتابتها حسب تقييم الطبيب المعالج للحالة عند الضرورة و سيتم التواصل مع الطبيبة المعنية لتوضيح ذلك |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-95088 | 11/19/2023 12:00:00 AM | 11/20/2023 12:04:50 PM | 11/20/2023 12:00:00 AM | |||||
5462 | احمد سعيد | 37444492 | 37444492 | bn.saeed87@gmail.com | اذا صار ماعندكم شغل عطلتو المرضى مايصير نروح دوار ١٧ يقولون لنا روحو انتظرو في الرعايه لتشخيص وبعد الانتظار نص ساعه رد ارجع التسجيل ويخبرني الموظف موعدك بعد ساعه لهدرجه ماعندكم اي جدية بخدمة المواطنين بس تعطيل في تعطيل ترى الناس مرضى مو رايحه سياحه للمستشفى |
تم الاتصال بالمراجع دون رد 14:05
|
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-18239 | 11/19/2023 12:00:00 AM | 11/19/2023 2:05:58 PM | 11/19/2023 12:00:00 AM | |||||
5463 | Mariam Aldoseri | 830901841 | 39169864 | mariamaldoseri83@gmail.com | مركز محمد جاسم كانو دوار ١٧ نتصل في الرعاية الصحية والبداله محد يرد .. احيانا تكون عندنا استفسارات ممكن يفيدونا بالتلفون لكن للاسف محد يرد |
تم التواصل مع المراجعة واخبارها انه هناك خيرات للتحويل بدون الرد على البدالة، وان موظف البدالة نفسه يرد على استفسارات المراجعين وتسجيل مواعيدهم. بدورها اخبرتنا انه تم الرد عليها والتواصل مع القسم المختص وتقديم الخدمة لها |
MJK | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-49070 | 11/19/2023 12:00:00 AM | 11/19/2023 1:59:06 PM | 11/19/2023 12:00:00 AM | |||||
5464 | Khalid Mahmood | 931050472 | 36447671 | Hi Today i go in naim health center and they told me you dont have the insurance. As per my employer i have already the insurance. Also i have already got the consultation back in Juky 2023. Which was free but this time around they asked me to pay7 bhd |
تم التأكد من بيانات المريض تبين أنه معفي لا يدفع رسوم وقمنا بالاتصال له وأخبرنا بأن موظفتين قامتا بالتأكد من التامين في السيستم وكان يظهر انه غير معفي فانه من المتوقع تم تجديد التامين لديه وأن اليوم يظهر معفي وأخبرناه أنه يستطيع المجيء للعلاج بدون دفع رسوم |
NHC | Administrative | Complaint | Policy & Procedure | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-11-07102 | 11/19/2023 12:00:00 AM | 11/20/2023 9:30:18 AM | 11/20/2023 12:00:00 AM | ||||||
5465 | حسين سلمان العويناتي | 39187491 | النضام السابق افضل أخذ موعد والدخول على الطبيب ، النظام الحالي به تأخير للمريض التصنيف وبعدها يعطوني موعد بعد ساعتين أو أكثر . الترتيب في المواعيد\ النظام السابق ممتاز الحالة الطارئة يتم تصنيفه فقط |
تم التواصل مع المراجع وشرح له طريقة النظام الجديد، الا انه يفضل الرجوع للنظام القديم. واخبرنا انه سعيد لتواصلنا معه |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-11-12683 | 11/18/2023 12:00:00 AM | 11/20/2023 11:10:17 AM | 11/20/2023 12:00:00 AM | |||||||
5466 | زهراء جعفر | 33982889 | نشكركم على سرغة المعالجة واللطف مع المريض |
MJK | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-11-07627 | 11/8/2023 12:00:00 AM | 11/20/2023 11:17:27 AM | 11/20/2023 12:00:00 AM | |||||||||
5467 | Khalid Mahmood | 931050472 | 36447671 | Hi. Today i have gone to naim Health Centre and got to know that i am not insured. Can you please check the status of my insurance. As per my employer i have already the insurance. Sincerely Khalid |
تم الاتصال بالمريض مرة أخرى ويقول بأن هناك خطأ في ارسال الشكوى لأننا قمنا بالاتصال به سابقا وتم اغلاق الشكوى ولا يوجد جديد أو أي مشكله أخرى |
NHC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-11-95379 | 11/19/2023 12:00:00 AM | 11/20/2023 11:58:07 AM | 11/20/2023 12:00:00 AM | ||||||
5468 | Ali برويس | 010801669 | 66928779 | alooy.alfan2001@gmail.com |
شكوى اخذ موعد : مضى اكثر من 3 ايام ولم استطيع اخذ موعد في مركز محمد جاسم كانو اذ يتم
تحويلي على التصنيف ويتم اخباري لايوجد مواعيد و يتم تحويلي ليوم اخر ويكون اليوم الثاني ايض اً لا
توجد مواعيد !
|
تم التواصل مع العميل وإخباره بالقنوات المتاحة لحجز المواعيد وبإمكانه حجز موعد لليوم التالي. |
MJK | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-76230 | 11/20/2023 12:00:00 AM | 11/20/2023 12:07:12 PM | 11/20/2023 12:00:00 AM | |||||
5469 | محمد حمد | 950212067 | 36352016 | السلام عليكم ذهبت امس لمركز صحي مدينه حمد دوار ۱۷ ولم اجد مواعيد وأولادي يحتاجون دكتور يراهم وقالو لي اتصل ثاني يوم الصبح بتحصل مواعيد اتصلت الساعه 8 الصبح ما حصلت مواعيد واولادي تعبانيين والوضع المادي لدي لا استطيع اذهب الى مستشفى خاص ارجو ان تساعدوني |
تم التواصل مع العميل وإخباره بالقنوات المتاحة لحجز المواعيد وبإمكانه حجز موعد لليوم التالي. |
MJK | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-52303 | 11/20/2023 12:00:00 AM | 11/20/2023 12:12:54 PM | 11/20/2023 12:00:00 AM | ||||||
5470 | عائشة عيد | 920903908 | 39722290 | المختبر في مركز حمد كانو -مدينة حمد دوار 17 - سحبت الدم بدون استخدام التعقيم (الكحول) . لي شخصيا وهاي الشي يسبب خوف |
تم التأكد من الموظفة بأنها عقمت يد المريضة قبل السحب و هذا شيء روتيني و من أساسيات العمل و الكحول المستخدم بدون رائحة . |
MJK | Administrative | Complaint | Policy & Procedure | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-52248 | 11/16/2023 12:00:00 AM | 11/20/2023 12:16:31 PM | 11/20/2023 12:00:00 AM | ||||||
5471 | حسن الزاير | 39075533 | وصلت خمس و خمسين مساء حق دكتور الاسنان ولما وصلت خبرني 6 يخلص دوامي وخبرني تعال بكة الصبح لا استطيع معالجتك خلف دوامي |
تم التواصل مع المراجع وفهم الموضوع منه و كان استياء المراجع من أسلوب طبيب العيادة في التعامل و التحدث مع المراجع. و المراجع لا يريد اي موعد اخر و لكن اراد فقط تنبيه الطبيب لتسحين تعامله مع المراجعين. ستم تنبيه الطبيب المعني و أخذ اللإجرءات اللازمة من قبل إدارة الأسنان. |
YAE | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-11-96873 | 11/18/2023 12:00:00 AM | 11/20/2023 12:54:51 PM | 11/20/2023 12:00:00 AM | |||||||
5472 | Suhair Almashooor | 941004848 | 39331689 | 941004848@moe.bh | انا حامل واتابع حملي في مركز عالي الصحي تم الاتصال بي في صباح الامس من مركز عالي الصحي وعملت التحاليل اللازمة لبخبروني اني لربما يكون لدي خمول في الغدة وانا طلبوا مني اعادة الفحص في مركز على حسابي الخاص بسبب تعذرهم بعدم امكانية عمل فحص مرة اخرى بالمركز قبل 6 شهور وانه موعد بعيد كوني حامل وكيف لمركز حكومي ان يطلب مني عمل فحوصات بمراكز خارجية بحيث قدرتهم على ذلك. |
تم الاتصال بالمريضة لاستيضاح الموضوع وتم ايضا الاتصال بالقابلة القانونية التي قامت بالاتصال للمريضة لتعطيها فكرة عن نتيجة فحص الغدة وانه يجب اعادته بعد 6 اسابيع للتأكد من وجود اي اضطراب حقيقي وليس وقتي وهذا ما يتبع في هذه الحالات حسب الدليل الارشادي واتصالات المتابعة تقوم بها القابلة لتوفير اعلى مستويات الخدمة والمتابعة المستمرة للمرأة الحامل. واضافت القابلة للتوضيح انها لم تطلب منها اعادته الان ولا داعي لاعادته في الخاص اذا تريد والمريضة اخبرتني انها كانت على عجل وقد تكون سمعت عن طريق الخطأ 6 شخور بدل اسابيع فتم التوضيح للمريضة في المكالمة اليوم وتم اعطاءها فترة لاعادة التحليل في منتصف نوفمبر المقبل وتم ادخال الطلب في نظام المختبر |
AHC | Administrative | Complaint | Clinical Management (Treatment) | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-11-98371 | 10/16/2023 12:00:00 AM | 11/20/2023 12:56:20 PM | 10/18/2023 12:00:00 AM | |||||
5473 | no | no | 33344218 | لايوجد نظام حازم في المواعيد حيث تم اخذ موعد مسبق من الصباح ويأتي المريض على الموعد ويتأخر فوق الساعة بسبب الحالات الطارئة |
تم الإتصال بالمريضة صاحبة الشكوى والتوضيح لها يأن الحالات الطارئة مصنفة من قبل قسم التمريض حيث ان الأولوية لمرضى الطوارئ وأفادت المريضة بأن ابنتها كانت تعبانة ايضا ومن المفترض أن تصنف حالة طارئة وتم شرح لها آلية التصنيف بحيث تتوجه الي قسم التمريض في حالة الطوارئ وتم الإعتذار منها على التأخير وأفادت المريضة أيضا بأن الطبيبة جدا متعاونة وذو خلق . وتم انهاء المكالمة بشكرالإدارية على التواصل |
BCC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 23-11-13839 | 11/19/2023 12:00:00 AM | 11/20/2023 1:02:09 PM | 11/20/2023 12:00:00 AM | ||||||
5474 | مريم | 33382293 | يوم كنت بسجل كانت موظفة الاستقبال اسمها سميرة 13:45 السبت اسلوبها وقح وليس لديها اسلوب يناسب وظيفتها في الاستقبال اتمنى ملاحظة هذا الامر واتخاذ الاجراءات اللازمه في حقها لكي لا يتكرر هذا الامر |
تم التواصل مع العميله من قبل مسؤول السجلات والاستماع الى الشكوى و ملاحظاتها وتم التنبيه على الموظفة وهي من مركز صحي اخر وتم حل الموضوع |
YAE | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-11-14683 | 11/4/2023 12:00:00 AM | 11/20/2023 1:02:56 PM | 11/8/2023 12:00:00 AM | |||||||
5475 | لم يذكر | لم يذكر | 33344218 | لايوجد نظام حازم في المواعيد حيث تم اخذ موعد مسبق من الصباح ويأتي المريض على الموعد ويتأخر فوق الساعة بسبب الحالات الطارئة |
تم الإتصال بالمريضة صاحبة الشكوى والتوضيح لها يأن الحالات الطارئة مصنفة من قبل قسم التمريض حيث ان الأولوية لمرضى الطوارئ وأفادت المريضة بأن ابنتها كانت تعبانة ايضا ومن المفترض أن تصنف حالة طارئة وتم شرح لها آلية التصنيف بحيث تتوجه الي قسم التمريض في حالة الطوارئ وتم الإعتذار منها على التأخير وأفادت المريضة أيضا بأن الطبيبة جدا متعاونة وذو خلق . وتم انهاء المكالمة بشكرالإدارية على التواصل |
BCC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 23-11-72503 | 11/19/2023 12:00:00 AM | 11/20/2023 1:04:22 PM | 11/20/2023 12:00:00 AM | ||||||
5476 | لم يذكر | لم يذكر | 33344218 | لايوجد نظام حازم في المواعيد حيث تم اخذ موعد مسبق من الصباح ويأتي المريض على الموعد ويتأخر فوق الساعة بسبب الحالات الطارئة |
تم الإتصال بالمريضة صاحبة الشكوى والتوضيح لها يأن الحالات الطارئة مصنفة من قبل قسم التمريض حيث ان الأولوية لمرضى الطوارئ وأفادت المريضة بأن ابنتها كانت تعبانة ايضا ومن المفترض أن تصنف حالة طارئة وتم شرح لها آلية التصنيف بحيث تتوجه الي قسم التمريض في حالة الطوارئ وتم الإعتذار منها على التأخير وأفادت المريضة أيضا بأن الطبيبة جدا متعاونة وذو خلق . وتم انهاء المكالمة بشكرالإدارية على التواصل |
BCC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 23-11-53669 | 11/19/2023 12:00:00 AM | 11/20/2023 1:05:01 PM | 11/20/2023 12:00:00 AM | ||||||
5477 | راشد الكعبي | 39966844 | السلام عليكم عندي شكوى على مركز الزلاق الصحي خاوا يفتحون الموعد العصر لانه ساعات مانقدر |
تم اتصال بصاحب الشكوى وشرح الية العمل بنظام المواعيد ويمكنه حجز المواعيد عن طريق مركز اتصالات او عن تطبيق صحتي وايضا يمكنه اتصال بالمركز مباشرة لحجز موعد لتفادي الانتظار و ازدحام وايضا تم ابلاغ الموظفين قسم السجلات عدم ابلاغ المراجعين بانتهى المواعيد وحجز لهم افرب موعد |
ZHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 23-11-62398 | 11/19/2023 12:00:00 AM | 11/20/2023 1:17:38 PM | 11/20/2023 12:00:00 AM | |||||||
5478 | Abdullah Aljaggash | 37134331 | تغيرر اطباء التصنيف او تقديم برامج ودورات اكثر تغطية لتصنيف ارقى لجميع الحالات |
لم يرد على الاتصال |
MJK | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-11-61098 | 11/16/2023 12:00:00 AM | 11/20/2023 1:29:47 PM | 11/20/2023 12:00:00 AM | |||||||
5479 | لا يوجد | 850805775 | 33836999 | غير راضي عن اداء الدكتور زرت الدكتور محمود كويتان لم يكن على درايه كلي مجرد تخليص سريع طلبت منه فحص صدري ولم يفحص وطلبت ايضا ادويه كان كتب فقط امسيت |
لم يرد على الاتصال |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-11-76042 | 11/16/2023 12:00:00 AM | 11/20/2023 1:34:03 PM | 11/20/2023 12:00:00 AM | ||||||
5481 | heba alhaddad | 841101183 | 39228227 | زرت اليوم لأول مرة مركز الشيخ جابر الصحي و كنت أريد تحديث عنواني و الدخول على طبيب..تتطلب مني أكثر من ساعتين و مازالت حتى ساعة كتابه هذي الشكوى في انتظار الفرج ..الاستعلامات اقل ما يقل عنه انه مأساه انتظارك يعتمد على معارفك و متى تفرغ الموظفة من اكل سندويشتها و بين الأحاديث الجانبية و الريويق و قله الباركات ضاع يومي شكرا لاهتمامكم بصحة المجتمع |
تم التواصل مع العميل وتوضيح لها آلية العمل بقسم السجلات الصحية من أخذ رقم والأنتظار وتحديث المعلومات وقد أتضح بأن المريضة قد تم إرسالها للتصنيف بسبب انتهاء المواعيد مبكراً وعند حضورها أخذت رقم يخص قسم الأسنان وليس لتسجيل موعد على العيادات العامة وقد كان الحارس المناوب غير متواجد بسبب أخذه تواجده في مرفق آخر من المركز وعندما حضر قام بتنظيم المرضى ، كما أستوضحت منها عن جزئية أكل الموظفين في كونتر الأستقبال فأفادت بأنه لم يكن هناك من يأكل على الكونتر بل قامت الموظفة بأخذ سندويشاتها ودخلت لتأخذ أستراحتها بالداخل فقط |
SJC | Administrative | Complaint | Waiting Period | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-11-17082 | 11/20/2023 12:00:00 AM | 11/20/2023 2:32:57 PM | 11/20/2023 12:00:00 AM | ||||||
5482 | زينب كاظم | 33362292 | في حوالي الساعه ٨ ونص اتجهت الى مركز يوسف عبدالرحمن انجنير كنت في وعكه صحيه الا ان بعد انتظار طويل بعد المعاينه رفض التسجيل اسمي كمريض لمعاينتي لحالتي المستقره الا انني كنت في حاله صداع وزكام واحتقان فسألتهم لما لا تسجلوني قالو ذي أوامر فسألتهم عن المسئول قالو غرفه ٤ عند دكتور احمد عبداللطيف فدخلت عليه الا انه رفض معاينتي وعلاجه وتسجيلي كمريضه وقال لي ذي ارامر من وزاره الصحه وروحي شوفي اللي عاينج فذهبت اليهم الا انهم استغربو من عدم تسجيلي وقالو لي روحي للمسئول قلت لهم رحت له تو يايه منه فعند ذهابي مره اخرى للتسجيل قالو لي لا يوجد مواعيد تعالي باجر الصبح ارجو اخذ شكوتي بعين الاعتبار حيث انني كمواطنه لا يحق لهم التصرف معي وانا في مركز صحي حكومي يجب النظر في ذلك |
تم التواصل مع المريضة من قبل المنسق الاول للسجلات الصحية والاستماع الى شكواها و ملاحظاتها وقد شرح لها نظام وآلية تصنيف الحالات الطارئة والفترات المخصصه للمواعيد عاديه وكذلك التي تقبل فيها الحالات الطارئة |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-11-63309 | 11/5/2023 12:00:00 AM | 11/21/2023 10:07:16 AM | 11/5/2023 12:00:00 AM | |||||||
5483 | Ahmed Mawla | 38045500 | جيت المستشفى الساعة ٦ ونص وعطوني موعد على الساعة ٧:٥٠ والدكتور ما ناده اسمي لين الساعة ٩ وفي كل شي تأخير فوق ما انا تعبان الدكتور وصل متأخر ليش تعطون مواعيد والدكتور موب موجود |
تم التواصل مع المريض من قبل رئيسة الاطباء وحل الموضوع معه. وسيتم التحقق من بعض الاقسام لمعرفة سبب المشكلة لمعالجتها لانه يوجد بعض الالتباسات في اسباب المشكلة |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-11-59886 | 11/13/2023 12:00:00 AM | 11/21/2023 10:09:09 AM | 11/13/2023 12:00:00 AM | |||||||
5484 | Yusuf Salah | 36859529 | اليوم تاريخ ٢٠/١١/٢٠٢٣ يوم الاربعاء ، رحت مركز يوسف عبد الرحمن انجنير ، اول شي قعدت ٢٠ دقيقه تقريبا عشان ادش على غرفة التصنيف بس ولما خلصت قالوا لي مافي موعد الا باجر الصبح !! ويوم سألتهم ليش ، يقولون مافي الا دكتور واحد ! هل يعقل مركز صحي مسؤول عن عدة مجمعات ماعندهم الا دكتور واحد ؟ الناس وين تروح؟ لازم حالتي خطره او بموت عشان تكون لي اولوية الدخول للدكتور؟ اتمنى يتم حل الموضوع ب اسرع وقت لان هذي كارثه لما مركز صحي كامل يكون فيه دكتور واحد بس |
تم التواصل مع المريض من قبل اداري المركز الصحي وتم شرح نظام واوقات العيادات المستعجلة ومتوسط اعداد الاطباء في النوبات وكذلك الفترات المتاحه لبرنامج اختر طبيبك وتم اطلاعه على الطرق الممكن الاستفاده منها لحجز وتنظيم المواعيد المسبقة ولكن المريض قال انه لم يقتنع |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-11-74798 | 11/21/2023 12:00:00 AM | 11/21/2023 10:10:50 AM | 11/21/2023 12:00:00 AM | |||||||
5485 | Dana Kayed | 910601275 | 32324355 | dana.hasan.ali@gmail.com | موظفين غير متعاونين نهائيا الدكتورة فاتن البناء غرفة رقم 8 كان عندي موعد عليها مطرشين من التمريض وتميت انتظر اكثر من نص ساعة وما كان عندها مريض بالغرفة ولمى كلمتها قالت لي نطري رجعت للتسجيل ابغير الدكتورة بس رفضوا التعاون وياي نهائيا وخبروني اني ارجع لها وبيجي دوري ورجعت وللاسف ما عندها احد وما تنادي المرضى مثل باقي الغرف |
تم الاتصال بالمريضة ومعرفة ملابسات الموضوع والتأكد من المشكلة وسيتم عمل اللازم. |
AHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-11-80518 | 10/8/2023 12:00:00 AM | 11/21/2023 10:11:40 AM | 10/10/2023 12:00:00 AM | |||||
5486 | Nawal ansari | Nawaltahiransari@gmail.com | In medical doctor section when the patient is visiting our urge is to get quick response not to wait for hours to get treated |
تم التواصل مع المريضه من قبل رئيسة الاطباء عن طريق الايميل وتم شرح الية المواعيد والطرق المتوفره لتجنب الانتظار |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-11-64282 | 11/5/2023 12:00:00 AM | 11/21/2023 10:15:21 AM | 11/9/2023 12:00:00 AM | |||||||
5488 | KHADIJA MAKI ABDULNABI JAWAD | 860708136 | 36159991 | khadoo530@gmail.com | السلام عليكم اني والدة المريضة زهراء ابراهيم ذهبت الى مركز جدحفص لتلقي العلاج و كانت حالة المريضة حرجة حيث انها تشتكي من الام البطن و الترجيع حيث ننتظر علاج الطفلة خارج البحرين و ذهبت الى قسم السجلات فقال الموظف ادفعو 7 دينار و الطفلة تملك الجنسية البحرينية امها و ابوها بحرينيين يتحجج ع انها جابت البطاقة و لن نقوم بتسجيلها لمعالجة بسبب ممرضة اسمها فاطمة و ممرض اسمه حسن حيث كلمتني بطريقة غير لائقة ف كانت تقول اشتكي علينا اني اسمي فاطمة و هذا اسمه حسن اوك و الطفلة تبكي و ترجع كانت تشتكي من الم البطن و الترجيع و هي تقول مو حالة طارئة عجل ليش تقولي انها حالة عادية ، اريد ان تحصل ابنتي ع العلاج اخرجت ابنتي من دون معالجة تريد سبعة دينار مما ادى الى بهدلة الجاهلة المريضة و اني اطالب بفتح كاميرات و ان تشوفون كلشي سمع و صوت و صورة |
قسم السجلات الصحية:
في يوم الأربعاء الموافق 15 Nov 2023 حضرت الطفلة زهراء إبراهيم عبد النبي برفقة والديها إلى مركز جدحفص الصحي، حاملة الرقم الشخصي 190919523، حوالي الساعة 3 فجراً، وقد تم تسجيل الطفلة بناء على وجود شهادة الميلاد على عيادة التصنيف (لا يوجد بطاقة سكانية ولا جواز) وقد ظهر في نظام (ISeha) بأن المريضة (Unregistered).
قسم التمريض:
تم معاينة الطفلة في عيادة التصنيف، تم إحضار المريضة زهرة إبراهيم (190919523) إلى المركز الصحي من قبل والدها 860106071 (إبراهيم عبد النبي). الساعة 03:02 تم معاينة الطفلة وقياس العلامات الحيوية لها (درجة الحرارة 36.6 ونسبة الاكسجين 99% ونبضات القلب 120). تم تصنيف الطفلة مستوى 4 وذلك بناء على حالتها الاكلينيكية حيث كانت حالتها مستقرة ونشيطة وقد تم توجيه الاب الى مكتب السجلات لتسجيل الطفلة .
قسم السجلات الصحية:
توجه الاب مرة اخرى الى مكتب التسجيل لتسجيل الطفلة على الطبيب المناوب، الا ان موظف السجلات طلب من الاب احضار البطاقة السكانية او الجواز وذلك لتحديث بيانات الطفلة لوجود قفل على الموعد وذلك لان جنسية الطفلة لم تظهر في برنامج I- SEHA، بدأ الاب في الصراخ وشتم موظف التسجيل وقد طلب في نفس الوقت تسجيله هو شخصيا ببطاقته الشخصية على التصنيف فتم تسجيل الاب على العيادة وعندها توجه الى قسم التمريض.
قسم التمريض:
عندما توجه الاب الى قسم التمريض طلب الاب معاينة ابنته ببطاقته الشخصية الا ان قسم التمريض قد ابلغوه بان هذا الاجراء غير صحيح وقد تمت معاينة الطفلة من قبل في عيادة التصنيف ولا داعي ان يسجل الاب ببطاقته عوضا عن بطاقة الطفلة، الا ان الاب استشاط غضبا على جميع الممرضات وبدأ بالصراخ قائلا سألوم جميع الممرضات إذا ساءت حالة ابنتي وقد قام برمي الطفلة على الكرسي مرتين بعنف وبقوة. ثم عاد إلى قسم التسجيل وبدأ بالصراخ مرة أخرى ثم غادر. وبعد 20 دقيقة عاد مع ابنته ووالدتها وبدأوا مرة أخرى بالصراخ وشتم موظفي السجلات الصحية. ثم جاؤوا إلى غرفة العلاج وألقوا اللوم علينا مرة أخرى لعدم تسجيل ابنتهم. حاولت جميع الممرضات التحدث معهم بهدوء وشرح الية التصنيف ، الا انهم لم يسمحوا لنا بالتحدث، كانوا فقط يصرخون ويتحدثون بكلمات سيئة ويسألون عن أسمائنا ويهددوننا بالشكوى. الطبيب المناوب:
سمع الطبيب المناوب " الطبيب المسؤول " الصراخ في قسم السجلات عندها استفسر عن الحالة قرر الطبيب المناوب احتواء المشكلة بان قبل معاينة الطفلة في قسم التمريض حتى وان لم تكن قد سجلت من قبل التسجيل على اي من الاطباء المناوبين.. وبالفعل تمت معاينة الطفلة من قبل الطبيب (وقد افادت الام ان الطفلة تعاني من الامساك عندها تم فتح حفاضها كانت ممتلئة (STOOL) وقام بأخذ التاريخ المرضي للطفلة وفحصها وتبين انها تتابع مستشفى السلمانية لأصابتها بمرض HIRSCHSPRUNGS DIEASE وقد أجريت لها عملية مسبقا عندها تم توجيه الاب بالتوجه الى مجمع السلمانية الطبي لمعاينة الطفلة (بما ان حالتها مستقرة ومعدلاتها الحيوية مستقرة) تحت اشراف طبيب مختص وان لزم عمل اشعة وتحاليل أكثر للاطمئنان على حالتها بغض النظر عن مشكلة التسجيل في الوقت الحالي، الا انه وللأسف رفضوا التوجه الى مجمع السلمانية قائلين (ما نبي نتأخر) وانت بس عطها مغذي وريدي في المركز. اداري المركز:
تم الاتصال بوالدة الطفلة في تمام الساعة العاشرة صباحا للاطمئنان على حالة الطفلة الصحية، وقد اخبرتها بانه قد تم اخذ الحادثة بعين الاعتبار حيث اعطي الموظف السجلات الصحية لفت نظر على ضرورة الرجوع الى المسؤول المباشر في حال حدوث لبس أو اشتباه عند تسجيل اي حالة.
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JHC | Administrative | Complaint | Clinical Management (Treatment) | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-11-15410 | 11/20/2023 12:00:00 AM | 11/21/2023 2:14:56 PM | 11/20/2023 12:00:00 AM | |||||
5489 | سميه ملك | 36075150 | ازيد من اسبوعين مافي حبوب مال كوليسترول |
تم التواصل مع المريضه الدواء كان غير متوفر من المخازن لمده تزيد عن الشهر تم اعادة توفيره من المخازن |
YAE | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-11-75144 | 10/18/2023 12:00:00 AM | 11/21/2023 10:28:24 AM | 10/30/2023 12:00:00 AM | |||||||
5490 | sadeq jaffar hammad | 110114159 | 39734499 | يجب التعامل بتوقيت الطوارئ وتقليل وقت الأنتظار من تصنيف المريض - تأخير المريض فوق ساعتين |
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SJC | Administrative | Complaint | Appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-11-12442 | 11/18/2023 12:00:00 AM | 12/5/2023 10:11:14 AM | 11/21/2023 12:00:00 AM | ||||||
5491 | Ali Alhamar | 851004954 | 36225651 | alhamar_3@hotmail.com | راجعنا مركز محمد جاسم كانو في يوم الأحد تاريخ ١٩ نوفمبر الساعه ٢:٤٥ مساء وتم تسجيلنا بعد انتظار على غرفة رقم ٥ عند الدكتور سيد محمد العالي وأخبروني ان الدكتور سيناديكم قريبا وبعد انتظار أكثر من ٤٠ دقيقه نتفاجأ بأن غرفة الدكتور خاليه ولا احد فيها توجهنا إلى السجلات وكان المرضى كلهم يشكون من نفس المشكله فأخبرونا ان نذهب الغرفه ٧ لنشكو للدكتوره المسئولة فذهبنا ووجدنا الغرفة خاليه أيضا وها نحن ننتظر ولا احد يعلم إذا كان الدكتور موجود ام لا |
تم التواصل مع العميل وتوضيح تفاصيل الشكوى وبالرجوع لنظام التسجيل الالكتروني تبين بأن موعد المريض كان في الساعة 17:10 و تم معاينته في الساعة 16:24..
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MJK | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-26094 | 11/20/2023 12:00:00 AM | 11/22/2023 7:05:36 AM | 11/22/2023 12:00:00 AM | |||||
5492 | fatema salman | 951209078 | 33636913 | غيرت عنواني السكني مع هيئةالمعلومات والحكومة الإلكترونية من منطقة كرباباد إلى مقابة الإلكترونيا وحضوريا لكن ما يزال عندما أخذ موعد صحي الإلكتروني في تطبيق صحي او وزارة يسجل موعدي على مركز جدحفصي القديم عندما ذهب لهم اخبروني اذهب اول موعد لمركز جابر صحي حضوريا ثم مرة ثانية يتغير نظام. لكن للأسف ذهبت اكثر من مرة مركز جابر حضوريا لكن لم يتغير الالكترونياً وتم اخباري يجب مراجعة البطاقة الذكية راجعة بطاقة تم اخباري ان تم تغير عنواني يجب وزارة الصحة تغير مركز صحي لك تبع للعنوان الجديد اتمنى تغير مركزي صحي لأن يعرقل عملية مراجعتي في مركز الصحي واخذ مواعد جديد وشكرا. |
تمت محاولة التواصل مع العميل أكثر من ثلاث مرات ولكن الخط كان مقطوع أو ماشابهه وقد تم التحقق من الشكوى حيث تبين ربط المريض بطبيب عائلة في مركز جدحفص الصحي وقد تم تحديث بياناته وفك الإرتباط وحل مشكلة تسجيل المواعيد عن طريق الأونلاين أو برنامج صحتي الرجاء معاودة التواصل في حالة حالة حدوث أي مصاعب أخرى وكذلك تحديث رقم الهاتف في زيارتكم القادمة |
SJC | Administrative | Complaint | Appointments | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-11-09228 | 11/21/2023 12:00:00 AM | 11/21/2023 12:05:33 PM | 11/21/2023 12:00:00 AM | ||||||
5493 | ahmed ahmed | 801107377 | 39613122 | شكر لموظفي السجلات |
رسالة شكر مرفقة من رئيس الخدمات الصحية المساندة |
SJC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-11-08001 | 11/13/2023 12:00:00 AM | 11/22/2023 11:12:24 AM | 11/22/2023 12:00:00 AM | |||||||
5494 | Khalid Alkhaja | 540008451 | 39676460 | نحيطكم علما بان مركز بنك البحرين الوطني في عراد جميع اجهرة ارقام المواعيد للمراجعين معطلة منذ اكثر من ثلاث اشهر دون تصليح وذلك يسبب فوضى و ارباك بين المرضى و المراجعين في اولولية الدخول حسب مواعيد وصولهم حيث ان الناس لا يلتزمون بالطابور و ذلك يسبب خلافات بين المراجعين و طاقم المستشفى الرجاء اتخاذ اللازم و تصليح الاجهزة باسرع وقت |
تم التواصل مع المراجع و تم إبلاغه بالبدأ في إجراءات تغيير جهازالأرقام بشكل كامل على قدر الإنتهاء من تركيب الجهاز الجديد في أقرب وقت ممكن |
NAC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-11-48198 | 11/19/2023 12:00:00 AM | 11/22/2023 1:55:04 PM | 11/20/2023 12:00:00 AM | ||||||
5495 | Ismaeel ALHADDA | 781104513 | 33072072 | alhaddad140481@gmail.com | السلام عليكم ، مركز عراد الصحي قسم العلاج الطبيعي اليوم 20/11/2023 أول جلسة علاج طبيعي و موعد الجلسة الثانية تاريخ 03/12/2023 الملاحظة طول المدة بين الجلسة الاولى و الثانية . |
تم الاتصال بالمريض اسماعيل الحداد و ترتيب موعد في الفترة المسائية بتاريخ 27/11/2023 |
NAC | Administrative | Enquiry | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-11-21101 | 11/20/2023 12:00:00 AM | 11/22/2023 2:03:18 PM | 11/20/2023 12:00:00 AM | ||||||
5496 | ALI HUSAIN HASAN SANAD | 970900686 | 36078791 | Sanady97@gmail.com | شكوى بخصوص سوء مركز جدحفص الصحي وتاخير عالج المرضى. حضرنا اليوم السبت تاريخ Description Case 25/11/2023 الساعة التاسعة مساء لتلقي العالج للطفل عباس حسين سند رقم شخصي 161217184حيث كانت حرارته مرتفعه 39.5 ويعاني من دوخة والم في البطن تم تصنيفنا من قبل التمويض مشكورين واعطونا التسجيل موعد على غرفة رقم 3 حيث انتظرنا لمدة ربع الساعة ولم يتم المناداة علينا وقد كنا الوحيدين في االنتظار فطرقنا الباب ولكن تبين ان الطبيب غير متواجد اص ًال في الغرفة! توجهت للتسجيل وطلبت منهم تغيير غرفة الن الطبيب غير متواجد في موقع عمله واعطوني موعد على غرفة 7 ونفس االمر تكرر انتظرنا ما يقارب 20 دقيقة وبعد ان يأسنا من ان يتم المناداة علينا من قبل الطبيب طرقنا الباب وفتحنا الباب بعد ان لم نحصل على جواب وتبين أيضا ان الطبيب غير متواجد في الغرفة! للمرة الثالثة توجهنا للتسجيل وتم تغيير الغرفة للمرة الثالثة دخلنا علي الطبيب في نهاية المطاف. فهل يعقل ان يتاخر المريض ويترك ينتظر والمستشفى خاٍل اال من قليل من المراجعين؟! فما فائدة ان يعمل المركز طوال الليل وتصرف الحكومة الموقرة على رواتب موظفين ال يقومون بواجباتهم المنوطة بهم |
تم التواصل مع العميل ، و شرح مستويات التصنيف و الفترة الزمنية التي يجب على الطبيب فيها معاينة المريض حسب تصنيفهو الفترة الزمنية ( خلال نصف ساعة في حال تصنييف المريض على المستوى الثالث) كما تم تنبيه الأطباء بضرورة تواجدهم في عياداتهم في وقت عملهم ، و التواصل مع اداري المركز لتنبيه موظفي السجلات بضرورة اخبار المريض عن الموعد و عن الفترة الزمنية لتلقي العلاج حسب مستوى التصنيف، و ضرورة التواصل مع الطبيب أة مسؤول النوبة في حال عدم تواجد الطبيب في العيادة لأي ظرف كان.
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JHC | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-11-12916 | 11/26/2023 12:00:00 AM | 11/26/2023 2:42:27 PM | 11/26/2023 12:00:00 AM | |||||
5497 | Ali Almadhaji | 33655100 | ذهبت الى مركز يوسف عبدالرحمن انجنير للعلاج في الساعه ٤ ونصف وتم اعطائي موعد الى الساعه ٨ و١٥ دقيقة وفي طول انتظار الى الساعه ٨ و٤٤ دقيقة والدكتور لم يحضر وابلغت المسئول عن الموضوع فقال لي لما يردوا عليا المسئولين با اكلمك لان الدكتور مو موجود وتلفونه مغلق وانا قاعد احاول اتواصل مع المسئول وبعد هو ما يرد |
تم التواصل مع المريض من قبل رئيس الاطباء والاستيضاح عن الامر وسوف يتم الترتيب في حال حدوث امور طارئة وغير متوقعه للاطباء المناوبين |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-11-92246 | 11/26/2023 12:00:00 AM | 11/27/2023 7:46:57 AM | 11/26/2023 12:00:00 AM | |||||||
5498 | Mahmood Alnaser | 39662282 | السلام عليكم ورحمة الله تعرض ابني علي محمود علي الناصر إلى إصابة في يده اليسار أثناء التدريب في الصالة الرياضية في يوم الاربعاء الماضي وقد أخذته إلى مركز إنجنير بمدينة عيسى وقد دخل على الدكتور صابر وعمل له أشعة وقال مجرد رض في يده وقد زاد الالم والانتفاخ في يد ولدي مما دفعني إلى أخذه إلى طوارئ السلمانية وقد ذكر الدكتور إن إبني يده مكسورة وواضح من خلال الاشعة العادية وقاموا بعمل الاشعة المقطعية وقرر الاطباء إجراء عملية جراحية إلى ولدي ومن هنا أطالب بمحاسبة الدكتور صابر على تقصيره وإذا لم يكن على دراية بقراءة الاشعة لماذا لم يقم الدكتور بتحويل ابني إلى السلمانية وقد قمت بنقل ولدي إلى مستشفى خاص لعمل العملية بشكل سريع في يوم السبت بعد أن علمت إن إجراء العملية يمكن أن تتأخر بسبب الضغط الكبير على العمليات في السلمانية مقدم الطلب محمود علي الناصر والمريض علي محمود الناصر رقمه 050400991 ورقم الاتصال 39662282 |
تم التواصل مع المريض من قبل رئيس الاطباء والاستيضاح عن الامر وسوف يتم التواصل مع الطبيب المعني واتخاذ الاجراءات اللازمه |
YAE | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-11-74956 | 11/26/2023 12:00:00 AM | 11/27/2023 7:50:51 AM | 11/26/2023 12:00:00 AM | |||||||
5499 | Zahraa Abdulrahim | 34038766 | السلام عليكم ذهبت الى مستشفى عبد الرحمن انجنير في تمام الساعة 8 ليلاً و كانت ابنتي تعاني من إرتفاع في درجة الحرارة بالرغم انني اعطيتها دواء بندول قبل ذهابي المستشفى ب 3 ساعات لكن لا فائدة .. كانت تتلوى من إرتفاع الحراره جدا و عند وصولي المستشفى قام الممرض. بقياس درجة حرارة ابنتي و إذا بها 38 و نص بعد ذلك ذهبت للرسبشن لكي يعلموني برقم غرفة الطبيب و إذا بي اتفاجأ يقولون لي الساعة 11 و 20 دقيقة موعدك ... كيف يحصل هذا و الطفلة حرارتها جدا مرتفعه و يقولون لي لا يوجد اطباء !!! كيف لا يوجد هل بأمكان الطفله ان تتحمل هذه الحرارة العاليه ما يقارب 3 ساعات انتظاار !!! و أنتم تعلمون ان إرتفاع الحراره لدى الأطفال يسبب تشنج و خطورة جدا على الطفل ... ف كيف لهذه الطفله ان تنتظر 3 ساعات و هي تشعر بارتفاع حراره !!! |
تم التواصل مع المريضة من قبل رئيس الاطباء والاستيضاح عن الامر وحل الموضوع معها وشرح الاسباب والملابسات وسوف يتم العمل على التعامل مع الاوضاع الطارئة للاطباء بشكل افضل |
YAE | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-11-86017 | 11/26/2023 12:00:00 AM | 11/27/2023 7:54:00 AM | 11/27/2023 12:00:00 AM | |||||||
5500 | Amal Saeed | 37241122 | ذهبت اليوم مع ابنتي الي مركز انجنير الصحي لأخذ العلاج حيث ذهبت الي التصنيف وبعدها الي غرفه رقم 4 للعلاج بعد الانتظار الطويل للدخول على الطبيب إلا انه ترك الغرفه وانصرف الي الخارج للتدخين هل هاذي تصرف صحيح من طبيب والمرضى تنتظر في الخارج اسم الطبيب احمد فتحي |
تم التواصل مع المريض من قبل رئيس الاطباء والاستيضاح عن الامر وتم التواصل مع الطبيب ولفت نظره لعدم تكرار نفس التصرف وتم اخذ موعد اخر للمريض بحسب رغبتها |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-11-03507 | 11/26/2023 12:00:00 AM | 11/27/2023 8:02:01 AM | 11/27/2023 12:00:00 AM | |||||||
5501 | Eman alaradi | 33112115 | مسالخير اتقدم بشكواي ع مركز انجنير الصحي وذلك لان خدماته ٢٤ ساعه اقدر الضغط الشديد الذي يعانوه مع جزيل الشكر ولكن انا كمريضة اضطرت للمعالجة والتطبيب لديهم امس بسبب ان مركز مدينه عيسى امس السبت لايعمل عندي تحويل من السلمانيه واتردد للعلاج بين يوم وترك فالمعالجة بسبب جرح وخياط في يدي الممرضة فالمركز المعني اخذت مني مايدل ع التحويل وبطاقتي وبعد انتظار نصف ساعه رفضت علاجي بحجة ان هناك قرار صدر من يومين لانقبل اوراق التحويل ويجب عليك الدخول للدكتور المناوب في مركزنا لكي يتم تحويلة لنا لكي تتم المعالجة لك طبعاً اخبرتها ام اسمع بهذا الامر من قبل عندي تحويل للمعالجة فقط لاداعي للطبيب وضعي واضح اعطني العلاج وسأداوي نفسي بالبيت ايضاً رفضت طبعاً خرجت من المركز يوم امس دون علاج لان المركز مزدحم كان كثيراًوبعد التاكد اليوم من مركز مدينه عيسى ذهبت للعلاج صباح اليوم تبين ان لااساس لماقالته الممرضة لي يوم امس (يعني تصريفة) اقدم شكواي لكم واطلب من حضراتكم اخذ حقي ورد اعتباري علماً ان من حقي اخذ العلاج المناسب وقت تواجدي بالمركز الصحي انجنير الساعه ٦ مساءا وانتظرت نصف ساعه حتى ردت علي بهذا الرد |
تم التواصل مع المريض من قبل رئيس الاطباء والاستيضاح عن سبب المشكلة وسوف يتم الترتيب للمرات القادمه لإدخال طلب علاجي medical order من قبل اطباء مركز مدينة عيسى الصحي |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-11-23415 | 11/26/2023 12:00:00 AM | 11/27/2023 8:06:35 AM | 11/27/2023 12:00:00 AM | |||||||
5502 | علي حسين | 030400538 | 35602525 | رفض المركز لمعالجتي |
تم الأتصال بالعميل 3 مرات ولم يرد |
SJC | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-11-53744 | 11/26/2023 12:00:00 AM | 11/27/2023 1:42:59 PM | 11/27/2023 12:00:00 AM | ||||||
5503 | ازهار الحجري | 38887676 | لا يمكنني طباعة الاجازة المرضية لتاريخ اليوم حيث انها ليست موجودة في النظام، كما أنني لا استطيع تحديث العنوان ومسح العنوان القديم من النظام ايضا. الرجاء التواصل على 38887676 |
تم التواصل مع العميله وحل المشكله و تم عمل تحديث لبياناتها مع ابنها |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-11-09673 | 11/27/2023 12:00:00 AM | 11/27/2023 1:22:18 PM | 11/27/2023 12:00:00 AM | |||||||
5504 | Abdulla محمد | 010311050 | 36943132 | abood.alamash99@gmail.com |
ولادة بنتي منذ 3 اشهر ولا تستطيع شرب الحليب الطبيعي ذهبت الى المركز اخبروني انه يجب عمل فحص
حليب الام واذا كانت نتجية الفحص عدم وجود حليب عند الام سوف يفورون لها حليب و قمنا بعمل الفحص اليوم
وكانت نتيجة الفحص عدم وجود حليب عند الام ولكن اخبرتها الدكتورة انها لاتستطيع اعطا الحليب لمين ما كان
اسم الدكتورة : فاطمة عبدالكريم
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تم التواصل مع العميل وتوضيح الية استحقاق صرف الحليب من المركز الصحي حيث أنه يتم عمل تقرير طبي فقط للحالات المرضية التي يتعذر معها الرضاعة الطبيعية ولاتندرج ضمنها عدم كفاية حليب الأم مع كون الأم والطفا سليمين من الأمراض |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-79206 | 11/26/2023 12:00:00 AM | 11/28/2023 7:34:32 AM | 11/26/2023 12:00:00 AM | |||||
5505 | Mohammed Nimah | 710805900 | 39999227 | mmanimah@hotmail.com | سلام عليكم انا في قسم الطوارئ مستشفى حمد كانو الصحي بمدينة حمد دوار ۱۷ كنت مرافق مع ابنتي حيث لا يوجد غطاء او ورق للسرير وانا احمل الوزارة أي عدوى تصيب ابنتي فمن غير المعقول هذا الاهمال والاستهتار بالموضى ولا سيما ان الدولة تنفق الكثير على ذلك وفي الاخر اهمال شخص او اجراء الف من الايدي تبني للرقي بالخدمات وياتي شخص واحد يهدم اطلب اجراء تحقيق بالموضوع |
رداً على شكوى المريض المقدمة عبر برنامج تواصل بتاريخ 27/11/2023 بشان الأوراق الورقية والابشرة في قسم المعالجة (غرفة الإقامة الطويلة )حيث انها غير متوفرة ، فتم شرح موضوع الأوراق الورقية بان تم طلبها وننتظر وصول الكمية . اما بخصوص الابشرة فتم شرح الموضوع لة بان الكمية قليلة بالنسبة لعدد المرضي حيث ان عدد المرضي في ازدياد ويتم طلب الابشرة يوميا ، حيث حث المراجع بزيادة اعداد الأوراق الورقية والابشرة بما ان المكان مزدحم بكثرة . |
MJK | Administrative | Complaint | Service Quality | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-11-44061 | 11/27/2023 12:00:00 AM | 11/28/2023 7:42:33 AM | 11/27/2023 12:00:00 AM | |||||
5506 | لا يوجد | 37278025 | تم المراجعة تاريخ 27 / 11 في تمام الساعة الثامنة و 40 دقيقة إلى المساء ورفضت الدكتورة إعطاء مرضية وصرف الأدوية للعلم لم تأخذ المريضة مرضية من قبل |
فيما يخص الشكوى المرفقة فقد تم التواصل مع العميلة وأخذ تفاصيل الشكوى وبالرجوع للملف الالكتروني للمريضة تبين بأنه لم يتم تسجيلها على أي حيث طبيب حيث أنه تم تسجيلها على ممرضات التصنيف واعطائها المستوى 5 وتم توجيهها لأخذ موعد في المركز التابع لها لعدم توفر مواعيد لمستوى 5.. وتم شرح نظام التصنيف و التسجيل للعميلة |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-11-03973 | 11/28/2023 12:00:00 AM | 12/3/2023 1:36:13 PM | 12/3/2023 12:00:00 AM | |||||||
5507 | محمد خالد | 33168721 | 1. نظام المواعيد يكون بشكل أفضل 2. زيادة عدد الغرف. تم تأخيري بسبب وجود الدكتور في الطوارئ لا من تعديل آلية العمل العشوائية |
تم الاتصال بالعميل عدة مرات ولم يجب على الهاتف |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-11-49589 | 11/26/2023 12:00:00 AM | 12/3/2023 1:36:40 PM | 12/3/2023 12:00:00 AM | |||||||
5508 | معصومة | 39090237 | إلى المسئولين بقسم شكوى الصيدلية نحن مجموعة من المرضى نعاني من نقص فيتامين دال وعندما نتجه للصيدلية لصرف الدواء يخبروننا أنه لا يتم توفير هذا الدواء أليس من حقنا كمرضى وكواطنين بتوفير هذا الدواء . ما المشكلة لديكم؟؟ لم تكلفون المرضى ما لا طاقة لهم به عدم توفيره يرجع إليكم باستمرار مرضنا وبالتالي التكلفة في علاجنا يسبب عدم أخذه وبالتالي وجود مضاعفات مع الشكر لتلبية نداءنا. |
تم التواصل مع المريضة ...شكواها حول عدم توافر فيتامن د ليتم تسجيله من خلال طبيب المركز .. فأوضحت لها ان طبيب المركز غير مسموح له تسجيله والدواء من ضمن قائمة الرعاية الثانوية .. ووجتها لطريقة الحصول عليه بطلب تحويل للسلمانية ليقوم الطبيب المخص بتسجيله لها حسب حالتها .... |
MJK | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-11-49767 | 11/28/2023 12:00:00 AM | 11/28/2023 1:59:42 PM | 11/28/2023 12:00:00 AM | |||||||
5509 | LULWA ALROWAIEI | 810209144 | 33211042 | السلام عليكم لم يعجبني النظام المستحدث بالمركز الصحي يعني الواحد لما يروح مريض بمرض اكثر بسبب هذا النظام باريت يرجع النظام القديم وايد احسن يعني احيانا المريض بكون عنده ظروف ومايقدر يروح المركز الا في الليل يمكن المريض تعود على طبيب ويعتبره دكتور العايلة ويواصل العلاج معاه وذي الدكتور يكون دوامه بس في الليل في ذي الحالة الواحد شيسوي يعني كل دقيقة يدش عند دكتورويشرححالته من اول والله الواحد ما يعرفشنو يقول مع القرارات المتخبطة ياريت مسويي اقتراح وتصويت قبل لا تقدمون على هالخطوة ومسامحوني على الازعاج بس من القهر الي فيني. |
تم الاتصال بالمريضة مرتان في 13 و 14 نوفمبر ولكن لم يتم الرد على المكالمة حيث تم تطبيق نظام الرعاية الصحية العاجلة بمركز مدينة خليفة الصحي في 1 نوفمبر في الساعات ما بين 7 مساءا حتى 7 صباحا اسوة بباقي المراكز التى تعمل بنظام 24 ساعة حيث يتم تصنيف المرصى وتسجيلهم على الطبيب المناوب حسب الاولوية ويكن للمراجعين المتابعة مع طبيب العاية في الفترة بين 7 صباحا و7 مساءا عن طريق الحجز المسبق او الحضور الشخصي |
MKHHC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-56248 | 11/13/2023 12:00:00 AM | 11/28/2023 10:32:32 AM | 11/13/2023 12:00:00 AM | ||||||
5510 | EBTEHAL KHALED | 36662632 | اعطاء وزجها جرعة خاطئة من قسم الصيدلية في نوبة نهار الساعة 1:15 ظهرا بتاريخ 31/10/2023 الرقم الشخصي للمريض 740605240 |
وفقًا للشكوى المقدمة فقد تم الاتصال بزوجة المريض وضمان أن المريض لم يستخدم الدواء الخاطئ ، كما أنه تم صرف الدواء بالجرعة الصحيحة للمريض بنفس اليوم الذي تم فيه صرف الدواء بالجرعة الخاطئة، وقام مسؤول الصيدلية بملئ استمارة الأخطاء الطبية وتم تنبيه الموظفة إيمان إبراهيم مكي شفويًا لتفادي تكرار مثل هذه الأخطاء. |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10210 | 10210 | 23-11-58855 | 10/31/2023 12:00:00 AM | 11/28/2023 10:42:46 AM | 11/1/2023 12:00:00 AM | |||||||
5511 | OTHMAN SAQER | 870300881 | 39815598 | شهالسالفة ذي تغيروت سمستمكم ونتغربل حتى علاج بالسستم ما عندكم ثقة في دكتور ولا مستخسرين على الموظفين ولدي حرارته 38 حطوه عادي ومو قادر يوقف ع رجله عطوه موعد الساعة 7 واحنا من 3 وشوي يايين وبنتي وصلت للهستيريا ماعطينها بندول بالفم الي فينا مكفينا يا ناس العيشة صعبة ولا تخلون المرض اصعب |
بخصوص الشكوى في المرفق، تم التواصل مع المراجع عثمان صقر صاحب الرقم الشخصي (870300881)، لاستيضاح الشكوى حيث إنه أشار إلى أن المشكلة هي في طريقة التصنيف الجديد، حيث تم تصنيف طفلته بالمستوى 3، وابنه بالمستوى 4 حسب المعطيات والمؤشرات الحيوية. ونظرا لتأخر موعد ابنه، فقد طلب من الطبيبة عندما دخل لمعاينة ابنته ان تعاين الابن أيضا الا انها رفضت، وهذا ما جعله يستاء، من ناحية أخرى لم يكن راضيا عن العلاج الذي وصفته الطبيبة مما زاد استياءه. وبناءًا عليه تم الاستماع الى المريض والاخذ بعين الاعتبار سبب استياءه والتخفيف منه، كما تم شرح الاليه الجديدة للتصنيف. وقد عبر المراجع عن تفهمه وتقديره للتواصل السريع معه لمعرفة المشكلة. من جانب اخر تم مناقشة الامر مع الطبيب رئيس مجلس الإدارة للتوصل الى ما يلزم لتيسير خطوات تسجيل المرضى. |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-33855 | 11/6/2023 12:00:00 AM | 11/28/2023 10:57:34 AM | 11/8/2023 12:00:00 AM | ||||||
5512 | khalid Ebrahim | 33113741 | 1- خدمة توصيل الأدوية2- فترة الأنتظار لذوي الأحتياجات3- مواعيد السلمانية (بعيدة)4- المواقف المخصصة لذوي الأحتياجات5- دورة مياه المعاقين6- الرد على البدالة |
1- خدمة توصيل الأدوية غير متوفرة حالياً في المراكز الصحية2-إبراز ما يثبت الإعاقة وعادةً المنسقين متعاونين مع كبار السن والمعاقين عادةً3- مواعيد السلمانية تم حلها من قبل الأطباء4-مواقف سيارات المعاقين يتم متابعتها من قبل حراس الأمن5-تم التنبيه على المنظفين بمضاعفة الجهود والإنتباه إلى حمامات المرضى والمعاقين6- يتم توفير منسق للرد على المكالمات الواردة ولكن في حالة النقص يتم الأستعانة به في المكاتب الأمامية |
SJC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11983 | 11983 | 23-11-37430 | 11/22/2023 12:00:00 AM | 11/28/2023 11:00:11 AM | 11/27/2023 12:00:00 AM | |||||||
5513 | AHMED ALENIZI | 730314510 | 39044094 | يرجى الغاء التصنيف في مركز مدينة خليفة الصحي الان فيه تضيع وقت على غير فايدة وتسبب زحمة وضياع للوقت |
بخصوص الشكوى في المرفق، تم التواصل مع المراجع أحمد العنزي صاحب الرقم الشخصي (730314510)، لاستيضاح الشكوى حيث ان المراجع أكد على ان هذه ليست شكوى، بل بالعكس ابدى شكره وامتنانه للطاقم التمريضي والطبي بالمركز الصحي. الا انه قدم مقترح لتغيير التصنيف. من جانبنا تم شرح الالية الجديدة وتوضيح أهميتها لخدمة المرضى والمراجعين وراعيتهم وعلاجهم بأنسب الطرق التي تتناسب مع تقديم رعاية صحية ذات جودة عالية. كما تم الاطمئنان على صحة ابن المراجع، وانهيت المكالمة برضى المراجع وعبر عن تفهمه. |
MKHHC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-76827 | 11/11/2023 12:00:00 AM | 11/28/2023 11:01:39 AM | 11/12/2023 12:00:00 AM | ||||||
5514 | MEJALLI ALKAABI | 930601637 | 38312452 | تواجدت في مركز عسكر الصحي ما يقارب الساعة السادسة مساءا واتظرت ما يقارب ساعة ونصف للتشخيص حالة ابني وفي غرفة التشخيص هناك ممرض واحد يتفحص الحالة وفي نفس الوقت يجب تترك غرفتها لي تبلغ عن حالة واذا كانت الحالة طارئة وهذا الاجراء ياخد وقت وهكذا يتاخر المرضى حتى يتم تشخيصهم كان حرارة ابني 39.8 حيت تم تشخيصة الوقت للتشخيص الحالة طويل وفي نفس الوقت تم تحويلنا غرفة المعالجة وهناك ايضا ممرضة واحدة فقط هي تباشر جميع الحالات حيث يكون المريض في غرة المعالجة لوحدة وطلبت من الممرضة ان اذهب للطبيب او ساغادر المستشفى بعدها شخص الطبيب حالة ابني |
بخصوص الشكوى في المرفق، تم التواصل مع المراجع مجلي الكعبي صاحب الرقم الشخصي (930601637)، لاستيضاح الشكوى حيث ان المراجع أكد على ان هذه ليست شكوى، بل بالعكس ابدى شكره وامتنانه للطاقم التمريضي والطبي بالمركز الصحي، كما وأثنى على الجهود المبذولة رغم ضغط العمل. الا انه قدم مقترح للنظر في طريقة التصنيف الجديدة وزيادة الطاقم الطبي والتمريضي. من جانبنا تم شرح الالية الجديدة وتوضيح أهميتها لخدمة المرضى والمراجعين وراعيتهم وعلاجهم بأنسب الطرق التي تتناسب مع تقديم رعاية صحية ذات جودة عالية. اما بالاستفسار عن وضع الممرضة المعنية بالتصنيف وتركها لغرفة التصنيف للإبلاغ عن الحالات الطارئة، فان سبب تركها لغرفة التصنيف هو وجود خلل في الهاتف، لذا فهي تحتاج لاستعمال الهاتف الموجود في الاستقبال بقسم التمريض، الا انه تم حل هذه المشكلة بالأمس. وختاما كما تم الاطمئنان على صحة ابن المراجع، وانهيت المكالمة برضى المراجع وعبر عن تفهمه وامتنانه لمتابعة المقترح والتواصل معه. من جانب اخر، تم زيادة عدد الطاقم التمريضي في النوبة المسائية بعد النظر في الزيادة الملحوظة في الاحصائيات، كما وتم ترتيب فتح عيادة تصنيف ثانية في أوقات الذروة. |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-77379 | 11/13/2023 12:00:00 AM | 11/28/2023 11:11:36 AM | 11/14/2023 12:00:00 AM | ||||||
5515 | FAIZA ALBULUSH | 850908396 | 38736677 | بخصوص النظام الجديد عند التسجيل يتم الانتظار لمدة ساعة حتى يتم تصنيف الحالة ومن ثم التسجيل والانتظار لساعات حتى يحين موعد الدكتور هذا يسبب زحمة في التصنيف وساعات التصنيف الخاطئ من قبل الممرض ولا يعرف الحالة بالضبط تحدث مضاعفات للمريض في هذه الحالة من الملام علما باننا لا نحضر للمستشفيات الا في الحالات الضرورةية التى تستدعي زيارة الطبيب والا فاننا نستخدم البندول للحلات التى لا تستدعي الطبيبي نحن في عصر التكنلوجيا التى من خلالها نسهل على المريض وليس تصعيب الامور نحن في عصر السرعة ومملكتنا الحبيبة هيا من اولى الدول التى تستخدم التمكنلوجيا لماذا نرجع للوراء لماذا لا نواكب السرعة ارجو النظر في الموضوع |
بخصوص الشكوى في المرفق، تم التواصل مع المراجع فايزة البلوشي صاحبة الرقم الشخصي (850908396)، لاستيضاح الشكوى حيث ان المراجعة أكدت على ان هذه ليست شكوى، بل بالعكس ابدت شكرها وامتنانها للطاقم التمريضي والطبي بالمركز الصحي، كما وأثنت على الجهود المبذولة رغم ضغط العمل. الا انها قدمت مقترح للنظر في طريقة التصنيف الجديدة وزيادة الطاقم الطبي والتمريضي واضافة طبيب مع قسم التمريض في غرفة التصنيف لصرف الادوية. من جانبنا تم شرح الالية الجديدة وتوضيح أهميتها لخدمة المرضى والمراجعين وعلاجهم بأنسب الطرق التي تتناسب مع تقديم رعاية صحية ذات جودة عالية. اما بالاستفسار عن التأخير في تصنيف ابنة صاحبة الشكوى هو وجود مرضى اخرين بالانتظار للتصنيف حيث أتت لقسم التمريض الساعة 07:35 مساءا وتم الانتهاء من التصنيف بقسم التمريض الساعة 8:13مساءا بمعدل نصف ساعة فقط. وختاما كما تم الاطمئنان على صحة ابنة المراجعة، وانهيت المكالمة برضى المراجع وعبر عن تفهمه وامتنانه لمتابعة المقترح والتواصل معه. |
MKHHC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-32939 | 11/21/2023 12:00:00 AM | 11/28/2023 11:22:36 AM | 11/23/2023 12:00:00 AM | ||||||
5516 | AHMED BUALLAI | 900603879 | 38383090 | عدم الرد على الاتصالات في مركز مدينة خليفة الصحي |
تم التواصل مع المراجع وتبين انه يطلب الاستفسار عن موعد فتح الملف للمولود الجديد وتم ابلاغه بالمواعيد المدرجة له وتبين انه كان يود التواصل مع قسم رعاية الامومة والطفولة وهواتف القسم تن نقلها للقسم بالطابق العلوي لحي تحويل القسم بالكامل واثنى المراجع على الاتصال وقسم الشكر |
MKHHC | Administrative | Enquiry | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-05403 | 10/31/2023 12:00:00 AM | 11/28/2023 11:33:34 AM | 11/1/2023 12:00:00 AM | |||||||
5517 | Zahra Al Mudabber | 810103524 | 33806606 | zahramohammed81.zm@gmail.com | جدحفص الصحي اشتكى من عينه التي كان يخرج منها الكثير من الافرازات لدرجة لايستطيع ان يفتحها بالصباح الباكر واحمرارها وحكه بها وفي جسده جراء الاكزيما ودرجة الحساسية المرتفعه اخذته اليوم للمركز ودخلت على الطبيب علي العكري الذي قال انه وبسبب عدم احمرار عين ابني في وقتها وعدم رؤيته للافرازات لايمكن علاجه او اوصف اي مرهم اوقطرة عينية قد تساهم في تخفيف المه بسبب انه وفي وقتها لايوجد احمرار وقد بينت له انني قطرتها قبل المجئ ولكنه ينكر كلامي ويقول " اذا صارت حمرة وفيها افرازات جيبيه بنفس الوقت " قلت له لا استطيع انا اعتني ب اخته التي قد خرجت من المستشفى جراء حادث وعملت عملية جراحيه ولا استطيع تركها لوحدها لانها تعتمد علي في امور الحركة لقضاء الحاجه وماشابه وانا اضطررت لتركها لاستطيع احضار اخيها للمستشفى قال لي " صوريه صور او فيديو"!!! وهو لم يكلف نفسه حتى عناء النظر بالرقم الشخصي ذهبت للتسجيل للرى دكتور اخر ورفضوا واتيت به الى البيت خائبة لا املك حلا وقد ارتفعت درجة حرارته قبل ثلاث ساعاتمن الآن فمن يتحمل |
تم التفاهم مع المريضة و توضيح الأمر لها |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-11-71263 | 11/28/2023 12:00:00 AM | 12/10/2023 10:38:57 AM | 11/28/2023 12:00:00 AM | |||||
5518 | HAMAD ALMANSOORI | 870600745 | 38319999 | عند الذهاب لمركز مدينة خليفة الصحي لاخذ موعد لابنتي اخبرونا بانه يجب الذهاب اولا الى قسم االتصنيف الرعاية العاجلة للفحص قبل الدخول على الطبيب وبعدها يتم التحويل على الطبيب علما بان هذا البروتوكول يطيل مدة الانتظار ومكلف وعندما اخبرهم بالطبيب المراد تحويلنا عليه تم الرفض واخبرونا هم من يقررون الطبيب علما بان هذا البروتكول غير مجدي وانما يطيل عمليية الانتظار وتكدس المرضى ومكلف على المدى البعيد الرجاء النظر في تطبيق هذا النظام ولكم فائق التحية والاحترام |
تم التواصل هاتفيا مع المراجع مقدم الشكوى وتم شرح نظام الرعاية العاجلة الذي تم تطبيقة ابتداءا من 1/11/2023 وتبين انه كان هناك سوء فهم بعدم استطاعة المريض اختيار التسجيل على طبيب معين فان النظام يكون بتوزيع الحالات وفقا لمراحل التصنيف اذ انه لا يمكن تسجيل حالتي طوارئ من نفس التصنيف على طبيب دون الاخر فانه يقتضي على المنسق توزيع الحالات بالتساوي تم توضيح اللازم وقدم ولي الامر الشكر لسرعة التواصل |
MKHHC | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-86685 | 11/2/2023 12:00:00 AM | 11/29/2023 8:26:51 AM | 11/2/2023 12:00:00 AM | ||||||
5519 | Khawla Alzayani | 97333666635 | bent_alzayani66@hotmail.com | قمت بعمل الفحص الطبي للعاملة المنزلية في مركز كانو الصحي في مايو ٢٠٢١ ، وتفاجات اليوم عند ذهابي لتقديم طلب تجديد العقد وجود مخالفة عدم الفحص . |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم بأنه تم الاتصال بكم من قبل المعنيين وبعد الرجوع إلى السجل الطبي تبين بأن لم تستكمل الإجراءات بمايو 2021 وذلك بعد طلب إعادة الفحص المختبري، حيث لم يتم تسجيل العاملة على الطبيب لمعرفة النتائج وإداخلها بالبرنامج ليتم استكمال الإجراءات المطلوبة، وعليه نرجو منكم بحجز موعد جديد عن طريق الحكومة الإلكترونية على القطاع الخاص لإستكمال الإجراءات ،متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11987 | 11987 | 23-11-69455 | 3/1/2023 12:00:00 AM | 11/29/2023 8:31:32 AM | 3/21/2023 12:00:00 AM | ||||||
5520 | FATIMA ALDHAEN | 920403115 | 32321555 | ذهبت للمركز الصحي للعنوان هو مدينة خليفة للعلاج ولكن قال لي ان لا يمكن علاجي او الدخول الى الطبيب لا حالتي غير طارئ جدا ويمكن ان انتظر الى اليوم الاخر الوقت الان الساعة 5 مساءا هل يعقل ان لا يمكن اخذ العلاج من المركز الصحي بسبب هذه الحجة؟ والدولة تكفل لي حق العلاج المجاني وفي الوقت نفسه كيف ذلك؟ |
تم محاولة التواصل هاتفيا مرتين مع مقدمة الشكوى ولكن لم نحصل على اي رد على الهاتف وتبين في النظام ان المريضة قد حضرت في اليوم ذاته للمركز الصحي وتلقت العلاج الكامل من بعد التسجيل للتصنيف وتلقي الاستشارة الطبية وذلك وفقا لنظام الرعاية العاجلة التي تم العمل به موخراً |
MKHHC | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-02066 | 11/8/2023 12:00:00 AM | 11/29/2023 8:35:32 AM | 11/8/2023 12:00:00 AM | ||||||
5521 | يوسف النجار | 97339889077 | y_njjr@hotmail.com | لفت انتباهي ان اللغة المكتوبة في هذه الصورة هي الانجليزية، وجميل أن تكون الاحصائيات مكتوبة باللغة العربية ليتسنى للجميع قراءتها بيسر ما دمنا في بلد عربي ولغته الرسمية هي العربية، ويمكن كتابة المنشور باللغة الانجليزية او غيرها ليستفيد منها غير العرب أيضا، ولكم جزيل الشكر والتقدير |
عميلنا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم.. ونؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع, |
HKC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11987 | 11987 | 23-11-70411 | 6/1/2023 12:00:00 AM | 11/29/2023 8:38:25 AM | 6/19/2023 12:00:00 AM | |||||||
5522 | Jawaher Mohammed | 97339990710 | jawaheralzayed@gmail.com | Dr. Hussain Saad in hamad kanoo hospital- riffa |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين حيث تم اتخاذ الإجراءات اللازمة وتنبيه الطبيب المعني بضرورة الالتزام بالتعلميات وعمل اللازم، متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11987 | 11987 | 23-11-89269 | 5/2/2023 12:00:00 AM | 11/29/2023 8:42:02 AM | 5/22/2023 12:00:00 AM | ||||||
5523 | Ahmed Alhamri | 97337202017 | ahmed12369@icloud.com | السلام عليكم ، |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وشرح اليه تسجيل المرضى الغير تابعين للمركز الصحي وبسبب حضوركم قبل الساعه السابعة فعليه يتم توجيه جميع المرضى إلى قسم التمريض لإليه التصنيف، ويتم تسجيل الحالات بحسب تقييم الحالة من قبل قسم التمريض بأقرب موعد متوفر، تم توجيهكم بأليه تسجيل المواعيد عن طريق مركز الاتصال 80007000 أو عن طريق الموقع الالكتروني، أيضا تم تنبيه جميع موظفي السجلات بالتعاون من جميع المرضى وتوجييهم بالشكل الصحيح وشرح الاليه الجديده المتبعه بجميع المراكز الصحية ، متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Complaint | Behavioral | Reception | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11987 | 11987 | 23-11-25064 | 1/3/2023 12:00:00 AM | 11/29/2023 8:54:04 AM | 1/19/2023 12:00:00 AM | ||||||
5524 | NOORA SAIF | 951106090 | 32232898 | برنامج صحتي اذا بغينا نحجز حق موعد عن الدكتور في مركز صحي يطلغ لي عقب ثلاث ايام واذا رحت المركز ما يدخلوني الا اذا كنت ماخذه موعد من قبل حتى لو دخلت على اساس حالة طارئة يقولون حالتج مو طارئة لازم درجة حرارتج 40 تنظون عشان تتشخص بحالة طارئة. خصوصا اذا كان الطفل مريض ولا يرضون ياخذون موعد لنا من صوبهم لاز موعد من البرنامج يقولون المشكلة مب صوبنا او يقولون لنا تنطرون بالساعات لين تحصلون لكم مجال تدشون لان غيركم ماخذ موعد هل هذا منطقي يعني الياهل فجاءة حرارته ارتفعت وتعب معقولة انطر نص اليوم عشان ادش على مركز صحي ابسط حقوق المواطن |
تم التواصل مع المراجعة فيما يخص مواعيد المركز الصحي واثنت على الخدمات المقدمة في المركز وتبين انها حضرت في يوم قد كان فيه المركز مزحوم بالمواعيد وتم تصنيف الطفل اذا ان التصنيف في قسم التمريض كان باللون الاخضر وذلك بسبب اعتدال درجة حرارة الطفل وبعد سؤال الام تبين انها قد اعطته خافض للحرارة قبل احضارة لذلك لم يتم تصنيفه كحالة طارئة. وقد تم ابلاغ والدة الطفل بامكانية الحجز عن طريق مركز الاتصال الوطني في حال حدوث اي خلل في برنامج صحتي اذا انها كانت تواجه مشكلة في التطبيق فانه لايعمل لديها بشكل صحيح. |
MKHHC | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-10721 | 11/2/2023 12:00:00 AM | 11/29/2023 8:56:19 AM | 11/2/2023 12:00:00 AM | ||||||
5525 | NOORA ALQABI | 910501335 | 33635522 | احاول الاتصال بمركز مدينة خليفة الصحي لتغيير موعد التطعيم لابني منذ اسبوع ولا يوجد رد على الهاتف |
تم التواصل مع صاحبة الشكوى وتبين ان ابنها لديه موعد مدرج مسبقا وتم ابلاغها به ورغبت في تغير يوم الموعد وتم ذلك عبر الهاتف وشكرت تواصلنا معها. |
MKHHC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-20857 | 11/9/2023 12:00:00 AM | 11/29/2023 9:05:31 AM | 11/9/2023 12:00:00 AM | ||||||
5526 | ALI ALKAABI | 901001988 | 39232225 | قمت بمراجعة مركز مدينة خليفة الصحي في منطقة عسكر وعند دخولي على الدكتور ابلغني بان علي مراجعنه بعد 5 ايام في ال استمر مرضي وبالفعل بعد 6 ايام قمت بذهاب الى المركز للدخول على الدكتور حيث ابلغتهم في الاستقبال وايضا غرفة التصنيف باني ارغب الدخول على الدكتور كونه ابلغني بمراجعنه وبعد انتظاري لقرابة الساعة بين التنصيف وانتظار الدكتور اتفاجئ بمناداتي لدكتور اخر حيث قمت بالدخول عليه وابلغته بانه الدكتور الاخر ابغلني بمراجعته شخصيا حيث قام الطبيب بفحصي واعطاني تشخيص اخر وايضا ابلغني بان علي ان ارجع في عيادة خاصة التي كان يعمل بها سابقا لاعلاج الحساسية واخذ ابرة الكورتيزون لتخفيف اعراض الحساسة التي معي وقد ذهبت بعدها لقسم السجلات للاستفسار عن سبب ادخالي على دكتور اخر وسق وان ابلغتها بسبب مراجعتي وابلغتني بان النظام تلقائي فكيف يكون هذا النظام اي انه لايمكن الدخول على نفس الدكتور وفي حسين طلب من اي دكتور مراجعته فلا يمكنني مراجعته ويستمر بي المرض دون الحصول على العلاج المناسب والتشخيص المناسب. |
تم التواصل مع صاحب الشكوى وتم ايضاح نظام الخدمة العالجلة المطبق موخرا الذي يقضي بزيارة المريض لسجلات ومن ثم التمريض والعودة الى السجلات مرة اخرى لتسجيل الموعد وفقا للتصنيف . وايضاح ان الفترة المسائية ليست فترة للمتابعة انما هي لاحالات الطوارئ ومن الممكن المراجعة لاي متابعة مابين الساعة 7 صباحا الى 7 مساءا وفيما يخص اختياره للطبيب المراد اتضح ان هناك سوء فهم فتم ابلاغه برقم الغرفة وعندما تمت مناداته من قبل الطبيب الاخر تلقى الاستشارة دون رفض الدخول اليه ومحاولة الرجوع لقسم السجلات الصحية لتغير الفرفة تحسبا ان الطبيب المراد متواجد في غرفة اخرى وتلقية الاستشارة هو ما منع ىالموظفة من تغيير الموعد للطبيب المطلوب اذا ان الطبيب قد فتح صفحة المريض وشكر المريض سرعة الاستجابة لشكواه |
MKHHC | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-03230 | 11/21/2023 12:00:00 AM | 11/29/2023 9:21:17 AM | 11/21/2023 12:00:00 AM | ||||||
5527 | Mohammed Ali | 791107019 | 33284148 | turme@windoeslive.com | هذا الرقم 17825000 استطيع من خلال حجز موعد لمستشفى جابرالصباح في باربار وشكراً جزيلاً |
تم التواصل مع العميل وشكره على التواصل وتم تصحيح رقم مركز الأتصال لحجز مواعيد المراكز الصحية وهو 80007000 كما تم إخطاره بإمكانية حجز مواعيجد عن طريق برنامج صحتي أو موقع وزارة الصحة وقد شكر العامكلين بالمركز وخص بالشكر الطبيبة نجاة شبيب على حسن تعاملها وطيبها مع المرضى والمراجعين |
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-11-45069 | 11/28/2023 12:00:00 AM | 11/29/2023 9:25:01 AM | 11/28/2023 12:00:00 AM | ||||||
5528 | Mohammed Ali | 33284148 | turme@windoeslive.com | شكر الدكتورة نجاة شبيب على حسن التعمامل والبشاشة والعطف على المرضى |
تم شكره على ملاحظاته وتشجيعه على التواصل الفعال |
SJC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11983 | 11983 | 23-11-47314 | 11/28/2023 12:00:00 AM | 11/29/2023 9:28:11 AM | 11/28/2023 12:00:00 AM | |||||||
5529 | RASHED BURASHED | 990603440 | 33311619 | السلام عليكم زرت المركز الصحي اليوم الساعة 9 مساءا وكنت اعاني من صداع شديد والم في العين وكنت مرتبط بشغل بمنطقة عسكر فكان اقرب مكان لي مركز مدينة خليفة الصحي لكن التقيب بموظفة لا تعرف ان تتعهامل باسلوب يليق بمروظفي وزارة الصحة كانت ترفض تسجيلي لتلقي العلاج وتطط بمرض وتتعذر بالقوانين ولما كنت احاول الدخول رفضت وقالة روح مركزك ماقدر اسجلك القانون ما يسمح رديت عليها انا ماقدر اروح وانا تعبان فيني الم في راسي وعيني ثم ردت باسلوب غير محترم انا شيخصني القانون مايسمح اتمنى من ادارة المركز اتخاذ اجراء اللازم مع الموظفة حيث تعاملها غير حضاري |
تم التواصل مع مقدم الشكوى راشد بوراشد وتبين ان المريض غير تابع للمركز ولم ييتم تصنيفة ايضا تم اخذ التفاصيل حيث ابدى استيائة من اسلوب الموظفة وفي النهاية ابدى شكرة للتواصل معه |
MKHHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-95165 | 11/27/2023 12:00:00 AM | 11/29/2023 9:47:26 AM | 11/27/2023 12:00:00 AM | ||||||
5530 | SALAH | 870123564 | 66660639 | يتم اخذ مواعيد لي بمركز مدينة خليفة الصحي وعند الحضور للموعد الا ان قسم العلاج الطبيعي اخبروني بان الطبيب لم يحضر والموعد الثاني تم االذهاب للمركز والانتظار قمت بمراجعتهم حيث لا يوجد موظفين في القسم ولا الطبيب وعند المراجعة تم الاتصال بالقسم ولم يتم الرد عليهم ايضا وغادرت المركز دون الحصول على علاجي في المرتين علما بانني دوام في الموعدين ,لازم استئذن واطلع تصريح رسمي لقضاء موعدي بالاضافة الى مضاعفة الالم لدي |
قد قمنا بالتواصل مع المراجع عبر الهاتف و ذلك يوم الثلاثاء الموافق 28 نوفمبر 2023 الساعة 9 صباحاً و لم يتم الرد و قد تبين أن المريض متواجد في المركز و زرارنا في القسم و تم التواصل معه بشكل مباشر؛ و قد عبرنا عن أسفنا لما حدث في الجلسات السابقة حيث في المرة الأولى كان الاخصائي في إجازة مرضية و في تاريخ 27 نوفمبر استأذن الموظف لظرف اضطراري لم يتمكن من الحضور أول ساعة من الدوام و نظراً لأن موعد المريض يصادف أول موعد 7:15 صباحاُ يصعب علينا التواصل معه بالهاتف و تغيير الموعد حيث بقية المرضى يتنسى لنا التواصل معهم في حال تأجيل الموعد . علماً بأن القسم لا يوجد به منسق مواعيد و في اليومين الذي تعرض فيه المريض لهذا الموقف لم يكن في القسم سوى الاخصائي الذي يتابع حالة المريض و مساعد الخدمات لذا لم يجد أي أحد في القسم.
قد تم ابلاغ المريض اذا هو بحاجة لورقة عذر عن الجلسات الذي حضرها و لم يتسنى لنا فيه تقديم العلاج و قد اخبرنا انه ليس بحاجة لذلك. و قد تم علاج المريض اليوم تاريخ 28 نوفمبر كجلسة تعويضية عن موعد السابق و تم اعطاءه رقم التواصل مع القسم مباشرة في حال وجود أي شي لديه خط مباشر للتواصل و قد عبر المريض عن شكره للخدمات المقدمة و قد تفهم بأنه يصعب علينا الغاء الموعد الأول في العيادة في حال غياب الأخصائي. |
MKHHC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-11-60659 | 11/27/2023 12:00:00 AM | 11/29/2023 9:53:52 AM | 11/28/2023 12:00:00 AM | ||||||
5531 | ALYAA WALEED ABDULLA KHALAF | 921210680 | 39752555 | alyaakhalaf@hotmail.com | To whom it may concern, Kindly note the hospital I'm in is not relevant to my current address. Please transfer me to jidhafs hospital and not the one attached |
تم التواصل مع العميلة و اخبارها بأنها مسجلة على برنامج اختر طبيبك على مركز الشيخ جابر الصحي و قد تم التواصل معهم لفك الربط ، كما طلبت منها استلام بطاقات صحتي من مركزها السابق. |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-11-33224 | 11/29/2023 12:00:00 AM | 11/29/2023 11:42:58 AM | 11/29/2023 12:00:00 AM | ||||||
5532 | TAREK MOHAMMED HASSAN ELSOMKHRATY | 881442534 | 37586117 | abumalekt@gmail.com | السلام عليكم ورحمة الله انا مقيم اعمل في القطاع الخاص و مريض بالسكر هل توجد خدمة الكشف و صرف العلاج الدوائي في المراكز الصحية لمنسوبي القطاع الخاص من المقيمين؟ |
تم التواصل مع العميل و شرح آلية العلاج و الخدمات المقدمة في المركز للمرضى الغير مؤمنين. |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-11-32848 | 11/30/2023 12:00:00 AM | 11/30/2023 8:57:02 AM | 11/30/2023 12:00:00 AM | ||||||
5533 | Ebtisam Louri | 980802261 | 38388430 | ebtfati@hotmail.co.uk | حابة اقدم شكوى على مركز محمد جاسم كانو الصحي و على طريقة المواعيد الي يتبعونها مع العلم اني اتصلت الصبح لاخذ موعد و الموظفه خبرتني خلصت المواعيد بس لو حابة روحي و يمكن يعطونج موعد و رحت المركز و خبروني ان حالتي مو مستعجلة و ان اقرب موعد يوم ثاني الصبح و بعد مايصير يعطيني موعد مسبق طلب مني الحضور الصبح و اخذ موعد متى ماكان متوفر!! هل هذي طريقه الواحد يعامل فيها اذا مريض و يبي موعد! الكل مرضى ولازم الكل يتعالج بنفس الطريقه و يعطون مواعيد للكل اتمنى تعدلون طريقة تعاملكم مع المرضى بدل هالطريقة الي تجبر الواحد ان يتعامل مع المستشفيات الخاصة |
تم الاتصال بالمراجع ثلاث مرات، وفي المرة الثالة تم الرد على الاتصال من ابن عم المراجعة، بان الهاتف لم يكن بحوزة صاحبة الشكوى |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-07297 | 12/3/2023 12:00:00 AM | 12/3/2023 1:16:50 PM | 12/3/2023 12:00:00 AM | |||||
5534 | Ahmed Hussain | 921201621 | 39066719 | a.h.h7744@gmail.com | شكوى بخصوص نظام المواعيد في مركز محمد جاسم كانو الصحي قمت بزياره المركز الصحي ٣ مرات خلال شهر في الزياره الاولى كانت الساعه 7:30 المغرب واخبروني بأن المواعيد قد نفذت وتقبل فقط الحالات الطارئة ويجب علي ان اذهب الى غرفه التصنيف لكي يتم تصنيفي اذا كنت من حالات الطوارئ في الزياره الثانيه ذهبت الساعه ٣:٣٠ الظهر الى المركز الصحي واخبروني بأن المواعيد قد نفذت ويجب علي الذهاب الى غرفه التصنيف وفي الزياره الثالثه ذهبت الى المركز الصحي الساعه ١١ الصبح واخبرني بأن المواعيد نفذت . علماً بأن غرفه التصنيف دائماً تكون مزدحمه ومده الانتظار طويله تقدر ساعه تقريباً فقط لكي يتم تصنيفك اذا كنت من الحالات الطارئه . اذاً مالفائده من فتح المركز 24 ساعه؟ |
تم مع العميل واخباره بالالية الجديدة المتبعة حاليا، وكان رد المراجع انه على علم بالالية الجديدة ولكن يطلب زيادة المواعيد لكي يتسنى لهم الحصول على المواعيد |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-43686 | 12/3/2023 12:00:00 AM | 12/3/2023 1:12:27 PM | 12/3/2023 12:00:00 AM | |||||
5535 | Ahmed Thamer | 831107588 | 36665300 | ahmedythamer@gmail.com | انا مريض سكلر ذهبت إلى مركز محمد جاسم كانو لتلقي العلاج مع الدكتورة كن عائلة بوحميد بعد |
تم التواصل مع المريض وأخذ تفاصيل الشكوى حيث أوضح العميل بأن الطبيبة كان أسلوبها متعالي في التعامل مع المريض وفيما يخص وصف الابرة المسكنة النعنية أوضخت الطبيبة بأنها لم توصفها للمريض بسبب وجود تعارض شديد الخطورة مع الأدوية الموصوفة مسبقا للمريض حسب مايظهره الملف الصحي الالكتروني
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MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-96931 | 12/3/2023 12:00:00 AM | 12/3/2023 1:03:34 PM | 12/3/2023 12:00:00 AM | |||||
5536 | ZAHRAA EBRAHIM AHMED MOOSA | 880909839 | 38987007 | Almoosazori9932@gmail.com | كتب المراجع: المقترح إلى مركز جدحفص الصحي نحن مرضى السكلر من نتردد يومي ًا على المركز ألخذ عالجنا مرة إلى مرتين في اليوم ، حيث ان أغلب المرضى يعانون من مضاعفات السكلر مثل االحتكاك او التآكل في اكثر من منطقة فالجسم مثل العمود الفقري او الحوض والكراسي المتوفرة في المركز حديد وباردة وهالشي متعب لنا .. فأرجو من اإلدارة توفير كراسي مبطنة بإسفنج او جلد لتخفيف معانتنا خالل فترة االنتظار وقبول طلبي البسيط بصفة االستعجال إذا ما عليكم امر وال كالفة ... أما المقترح الثاني توفير ثالجة تحتوي على الماء والعصاير او سناكات صغيرة ندفع سعرها وايضا نحتاج مكينة كوفي مثل باقي المراكز الصحية ، حيث انه توجد كافتيريا برا المركز وبعيدة علينا وما تكون مفتوحة ٢٤ ساعة مثل دوام المركز الصحي ومرات واغلب المرات نكون دون مرافق معنا ونحتاج ابسط الشي ماي او شي خفيف نأكله ولو كنا مع مرافق ايضًا المرافق محتاج ماي او كوفي يصحصح وهو ينتظر ... لذلك أرجو اخذ بمقترحاتي والعمل فيهم بأسرع وقت ممكن بما يتناسب ويخدم المرضى ويخفف عليهم . وشكرًا جزي ًال ؛ |
أولا احب أن اشكر العميلة على المقترح لما فيه من تطوير خدمات المركز.كما أن المركز سوف يقوم بطلب الكراسي المبطنة بالاسفنج في حال توفرها، و قد تم طلب ثلاجات snacks و الكوفي و بانتظار توفيرها. و شكراً |
JHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-12-05280 | 12/2/2023 12:00:00 AM | 12/3/2023 3:43:30 PM | 12/3/2023 12:00:00 AM | ||||||
5537 | HASAN KHALIL EBRAHIM ISA ALHAYKI | 861205103 | 36450592 | حضرت اليوم لتلقي العلاج الاسبوعي بمركز جدحفص الصحي، و بعد انتظارنا 45 دقيقة وصل دورنا في غرفة الأبر ، فقمت للغرفة و اذا بالممرضة تقول مو دورك، دور بنت اسمها زهرة، بأبلغنا الممرضة أن هذه المريضة جائت للتو ، و نحن ننتظر منذ وقت طويل ، و أعادت الممرضة قولها مو دورك، و يعد أن استفسرنا منها : هل قامت الممرضة بتسليم بطاقتها الشخصية بنفسها للتمريض ؟ قالت لا ، فسألتها من سلم بطاقتها و هي لم تتواجد في المركز؟ قالت : اخوها، و اتضح لنا ان اخوها بعد ان ينتهي من اخذ علاجه يضع يطاقة اخته و هي في المنزل، و عندما تصل إلى المركز تقول انها كانت متواجدة و تتقدم على المرضى الموجودين، و هذه ليست أول مرة ! فهذا الخ يقوم بتسليم بطاقة اخنه في كل اسبوع نيابة عنها ، و لهذا نحن نستنكر هذا الفعل، و ندعو التمريض لالغاء دور من يقوم بتسليم بطاقته و يغادر المركز. و يأتي ليتقدم على المرضى الذين ينتظرون طويلاً. و نطالب المعنيين بتوجه قسم التمريض بضبط الوضع لعدم حدوث المشاكل، فهناك نظام يجب أن يطبق على الجميع! |
بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة وردا على الشكوى عبر تواصل الموجهة من قبل المراجع حسن الحايكي CPR: 861205103 , بخصوص الية تسليم بطاقة الهوية الشخصية لمرضى السكلر تم التأكيد على جميع الممرضين بضرورة استلام الهوية الشخصية من المريض نفسه ويمنع منعا باتا استلامها من شخص اخر .كما تم التواصل مع صاحب الشكوى .
هذا مالزم ولكم خالص الشكر والتقدير عهود صالح عبدالله نائب رئيس قسم التمريض بمركز جدحفص الصحي |
JHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-12-53237 | 12/2/2023 12:00:00 AM | 12/4/2023 11:45:39 AM | 12/3/2023 12:00:00 AM | ||||||
5538 | faten a.karim | 34427690 | قسم الأسنان يحتاج زيادة أطباء للمراجعين وتغيير الأطباء |
تم الاتصال بالمريضة و اخبرتنا انها تلقت الخدمة من قبل طبيبة و لكنها لا تعرف اسم الطبيبة او رقم الغرفة حيث انها تلقت الخدمة من وقت طويل ( اريد ابين ان تاريخ كتابة الشكوة هو 29/11/2023) و بعد سالها عن ماذا تقصد بخصوص زيادة عدد المراجعين تبين انها تقصد زيادة عدد العيادات و منها اخبرناها اننا على علم بهذا الشيى وان الجهات العليا بصدد حل هذا الامر في المستقبل بعد الرجوع الى ملف المريضة الموجود في I-SHA تبين ان اخر زيارة لها كان 29/3/2017 لذا نحن لا نعلم عن اي طبيية هي تتكلم او عن اي اطباء هي تريد ان تغير |
SJC | Administrative | Complaint | Workforce Shortage | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-12-34965 | 11/29/2023 12:00:00 AM | 12/4/2023 7:53:10 AM | 11/30/2023 12:00:00 AM | |||||||
5539 | Ali Alkhawaja | 910802580 | 34100058 | abomustafa777@gmail.com | السلام عليكم ورحمة الله وبركاته صباح الخير اريد تقديم شكوى على موظف الاستقبال لقسم الاسنان لمركز عالي الصحي لا اعرف اسم الموظف غير محترم ويتكلم باسلبو استفزازي وعند التحدث معه لحجز موعد لتنظيف الاسنان ابلغني بأنه لا يستطيع حجز موعد غددا الاثنين لوجود 16 طفل في عيادة الاطفال ونرجو منكم اتخاذ الاجراء اللازم ضد الموظف |
بعد بحث موضوع الشكوى مع رئيس قسم الأسنان وفني الأسنان اتضح ان مقدم الشكوى أصر على ان يتم تنظيف اسنانه في نفس اليوم او في اليوم التالي إلا ان قائمة المواعيد كانت ممتلئة وتم الطلب منه ان يدخل على موعده لدى طبيب الاسنان ليقوم بتحويله لعيادة فنيي الاسنان لإعطاءه أقرب موعد في القائمة إلا ان مقدم الشكوى رفض الانصياع واصر على ان يتم اعطاءه موعد في اليوم التالي رافضا العمل بالإجراءات المتبعة للحصول على موعد تنظيف الاسنان في عيادة فنيي الاسنان. بإمكان مقدم الشكوى حجز موعد على عيادة الاسنان والطلب من الطبيب تحويله على عيادة فنيي الاسنان وسيحصل على موعد. |
AHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 23-12-29511 | 12/3/2023 12:00:00 AM | 12/4/2023 12:35:54 PM | 12/3/2023 12:00:00 AM | |||||
5540 | محمد | 36946222 | التمريض: 1.زيادة عدد الاسرة 2. تكثيف دورات 3.وقت الانتظار |
تم التواصل مع المريض افاد بانه مستاء من وجود سرير واحد فقط وطول فترة الانتظار ، تم اخباره بان تم رفع طلب بإضافة سرير اخر و بخصوص طول فترة الانتظار تم اخبار المريض بان المركز في أيام الاجازات يخدم مرضى المنطقة الصحية الخامسة لذلك قد يتسبب في طول فترة الانتظار لزيادة عدد المراجعين . |
MJK | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-12-80704 | 12/1/2023 12:00:00 AM | 12/5/2023 11:51:57 AM | 12/5/2023 12:00:00 AM | |||||||
5541 | habib alsawami | 850302137 | 36355435 | habibbeboo@gmail.com | سلام عليكم صبحكم الله بالخير مدرسة ابني طالبين منا رقم السجل الصحي في استمارة التقرير الصحي بغيت استفسر منكم وين اقدر اخذه وهل الموقع الالكتروني راح يطلع لي الرقم الصحي لابني؟؟ تمنياتي لكم كل التوفيق والنجاح على كل ما تبذلوه من جهدابنكم جكمعة ابرهيم على العسوامي حامل الرقم الشخصي 850302137 |
تم الرد على الاستفسار والاتصال بالمريض واشعارة بان السجل الصحي يتبع الرقم الشخصي إلكترونيا |
SHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-12-89057 | 11/19/2023 12:00:00 AM | 12/5/2023 9:51:22 AM | 11/19/2023 12:00:00 AM | ||||||
5542 | jenan ali | 980203333 | 36121553 | jenan99ali@gmail.com | السلام عليكم عندي شكوى على مركز سترة الصحي صارالي ثلاثة ايم اتصل محد يرد علينا لو الواحد يبي شي ضروري محد يرد 17459888 لازم يصير حل ما يصير لو تبي تروح تاخذ موعد وانته تعبان يعطونك بعد فترة والمستشفى ما فيه حد |
تم الاتصال بالمريضة بتاريخ 23 نوفمبر 2023 الساعة 08:40 و 09:10 ولم ترد وعاودنا الاتصال بها بتاريخ 26/11/2023 الساعة 09:48 وتاريخ 27/11/2023 الساعة 08:30 ولم تردفي حال ردها سوف يتم اشعارهابانها يمكنها الاتصال على مركز الاتصال لحجز المواعيد على 80007000 وان المنسقين يردون على هاتف البدالة الا أنه في بعض الاحيان يكون ضغط على الاتصالإداري المركز |
SHC | Administrative | Complaint | Service Quality | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-12-88652 | 11/22/2023 12:00:00 AM | 12/5/2023 10:04:51 AM | 11/27/2023 12:00:00 AM | |||||
5543 | عبدالكريم حسن | 770501001 | 36774600 | مثلما نقدم الملاحظات للتطوير نتقدم بالشكر والتقدير للدكتور محمدالحلواجي والممرضة حوراء وزميلتها |
تم التواصل مع المريض لمعرفة حيثيات الموضوع، حيث أعرب عن شكره للممرضة حوراء جعفر والممرضة مريم علي، على سرعة استجابتهما في تقديم العلاج اللازم في قسم التمريض. |
SJC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-12-29513 | 11/20/2023 12:00:00 AM | 12/5/2023 10:09:29 AM | 11/21/2023 12:00:00 AM | |||||||
5544 | لا يوجد | الدكتور علي سلمان للاسف قال عنه اخي بانه لا يمتلك الاخلاق ولكنني لم اصدقة ذهبت لاضرب الباب بشكل مؤدب ولم ابالغ فتح الباب وبوجه عبوس جداً خاطبني وانصدمت |
في الرد على المقترح تاريخ 26/11/2023 بخصوص تصرف الطبيب علي سلمان تم تنبيه الطبيب على ضرورة التواصل بشكل مهني مع المراجعين مع الالتزام بميثاق اخلاقيات المهن الطبية مع ميثاق حقوق المريضالدكتورة مناهل الوداعيرئيس مجلس إدارية مركز سترة الصحي |
SHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 23-12-03093 | 11/26/2023 12:00:00 AM | 12/5/2023 10:12:00 AM | 11/26/2023 12:00:00 AM | ||||||||
5545 | سيد علي كاظم صالح الوداعي | 39692169 | كل الشكر والتقدير للدكتورة إيمان السلم غرفة رقم 7 على حسن التعامل معي |
تم توصيل الشكر للطبيبة |
SJC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 23-12-24995 | 11/20/2023 12:00:00 AM | 12/5/2023 10:14:01 AM | 12/21/2023 12:00:00 AM | ||||||||
5546 | abass ali hasan | 731006739 | 33330565 | صباح الخير الأخوات العزيزات
وردتنا مكالمة هاتفية:
يتقدم صاحب الطلب وهو أحد زوار مركز سترة الصحي حول مساعدته في تسجيل موعد له وذلك في الساعة الثانية عشر والنصف ظهراً، حيث أنه قام بالاتصال على خط المواعيد أكثر من مرة ولكن الخط لا يستجيب للاتصال طالباً أن يتم حجز موعد له على الوقت المذكور أعلاه إن امكن ذلك.
اسم صاحب الطلب: عباس علي حسن الرقم الشخصي: 731006739 هاتف رقم: 33330565 |
تم الاتصال واخبار المريض بانه تم حجز موعد له في الساعة 13:35 ظهرا |
SHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10866 | 10866 | 23-12-87211 | 11/5/2023 12:00:00 AM | 12/5/2023 10:20:11 AM | 11/5/2023 12:00:00 AM | ||||||
5547 | rebecca | 950227471 | 3286487 | rebeccasharonjoseph18@gmail.com | I was born in Bahrain on 17th feb 1995 1 got my vaccination done here now I am going to deliver a baby and the health center need my vaccination certificate but checking online they need my mother cpr no which I don't have as she passed away long back I only have her
passport details her name is Karuna Joseph and passport number is R276194 requesting to provide her cpr number or my vaccination certificate. Note my birth cpr was different it was 950205265 and health center was hoora health center |
تم التواصل مع المريضة في تاريخ 5/12/2023 الساعة 7:30 صباحا بخصوص الشكوى المرسلة منها , وتبين انها تتابع مراحل الحمل والعلاج في مركز حالة بوماهر وليست على مركز الحورة , وبخصوص شهادة تطعيماتها للطفولة يتعين عله وجود رقم شخصي للامها وحيث انها لا تملك الرقم الشخصي لامها فإنها لن تستطيع الحصول عليه وبعد الرجوع الى القابلة اخبرت انها عليها اخذ التطعيمات الموصي لها في فترة الحمل وعمل التحاليل والمتابعة ان كانت تحتاج الى إعادة اخذ بعض التطعيمات مع المركز الخاص بها ( مركز حالة بوماهر ) وعليه تم ابلاغها وشرح الإجراءات المطلوبة . وتقدمت بالشكر على الاهتمام بمشكلتها. |
ALH | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 23-12-03924 | 12/3/2023 12:00:00 AM | 12/5/2023 12:01:24 PM | 12/5/2023 12:00:00 AM | |||||
5548 | Aqeel humood | 780906675 | 37774513 | aqil0255@yahoo.com | السلام عليكم ورحمة الله شكاوي على مركز الحورة الصحي بخصوص مواعيد الأقلاع عن التدخين الموظف يرد على تلفون الخط الساخن وياخذ جميع معلوماتي ويخبرني انه سوف يتواصل معي لتحديد موعد دون فائدة اصبحت انتظر 12 يوم دون جدوى اريد حل لمشكلتي |
تم التواصل مع المريض في تاريخ 5/12/2023 الساعة 9:45 صباحا وعليه أخبرني المريض انه يحتاج معرفة تاريخ الموعد حيث تم اخباره ان الدكتورة في إجازة وسيتم الاتصال به لاحقا وعند تكراره الاتصال لم يحصل على الموعد فتم توضيح الموضوع انه على العيادة المسائية وتأجلت مواعيدها بسبب إجازة الدكتورة المسئولة عنها، وسوف اعطيه موعد على العيادة الأخرى الصباحية فتم ذلك وتم الترتيب لموعده القادم واخباره بذلك، شكر المريض على حسن الاهتمام بمشكلته. |
ALH | Administrative | Complaint | Appointments | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 23-12-24839 | 12/5/2023 12:00:00 AM | 12/5/2023 12:05:01 PM | 12/5/2023 12:00:00 AM | |||||
5549 | saud mohd | 34336634 | أحضرت أبني للعلاج ولكن الدكتورة في غرفة رقم 10 لم تفحص الطفل وقام بصرف دواء دون فحص الطفل ثم طلبت تغيير الدكتور |
تم الساعة 8:45 لم يرد اعادة الاتصال الساعة 9:19 اخبرنا العميل انه فقط يرفع الملاحظة لتنبيه الطبيب على أهمية فحص المريض قبل كتابة الادوية ... و يقدر جهود كل العاملين في المركز و بالرجوع الى الطبيب اخبرنا انه بسبب إرتفاع درجة حرارة الطفل الشديدة قرر ان يبدأ بالعطاء العلاج بالمحلول الوريدى و خافض الحرارة تجنبا لأي مضاعفات . تم شكر العميل على ابداء ملاحظته و التأكيد ان جميع ملاحظاته تم تحويلها الى الطبيب المعني. هذا ما لزم |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-12-79944 | 11/18/2023 12:00:00 AM | 12/12/2023 9:29:07 AM | 12/3/2023 12:00:00 AM | |||||||
5550 | mohd ali jassim | أبيات شعرية تقدير وشكر بأسم الصيدلانية مريم |
تم تمرير القصيدة للموظفة وشكرها |
SJC | Administrative | Appreciation | Pharmacy | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 23-12-40502 | 5/18/2023 12:00:00 AM | 12/5/2023 1:24:54 PM | 11/8/2023 12:00:00 AM | |||||||||
5551 | Abdulla Alqaffas | 930810724 | 36414740 | Abdulla6633@icloud.com | تاریخ ۱۲/۱/ جيت الي مركز الصحي دوار ۱۷ معاي احتقان وصخونة الي اليوم ما فاد وياي العلاج فجيت اليوم تاريخ ٤/١٢ دخلوني تصنيف وحرارتي مرتفع ووجع راس وترجيع تقولي التصنيف حالتي مستقرة تعال باجر الصبح اذا حالتي هاذي مستقرة ليش اجي الصبح وتم الي الصبح بكرة بوجع راس و ترجيع و الصخونة يعني اذا ما اجي ودم يسيل مني أو ميت هاي العلاج صار في الديرة الموطن وين اروح يتعلاج ادا ما عنده فلوس |
تم التواصل مع المريض افاد بانه مستاء من وجود سرير واحد فقط وطول فترة الانتظار ، تم اخباره بان تم رفع طلب بإضافة سرير اخر و بخصوص طول فترة الانتظار تم اخبار المريض بان المركز في أيام الاجازات يخدم مرضى المنطقة الصحية الخامسة لذلك قد يتسبب في طول فترة الانتظار لزيادة عدد المراجعين . |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-40880 | 12/5/2023 12:00:00 AM | 12/5/2023 1:29:57 PM | 12/5/2023 12:00:00 AM | |||||
5552 | صفية | 33664858 | كثرة الانتظار وعدم وجود مرضى، سوء معاملة بإستقبال المريض و الانشغال بالتفلون في قسم الطواىءو عدم النظافة |
تم التواصل مع مقدمة الشكوى وتم التوضيح بان مقدم الخدمة كان مساعد خدمات طبية وليس ممرض وقد قام بتوجيه المريضة الى الممرض المناوب.اما بخصوص نظافة القسم تم اخطارها بالتأكيد على المنظفين بالإهتمام بنظافة كافة انحاء المركز الصحي، كما أفادت المريضة باستياءها من التعامل من قبل الدكتور محمد شحاته والدكتورة شرين صالح وتم اخبارها بان الموضوع سيتم رفعه للدكتورة المسؤولة |
BKH | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 23-12-63747 | 11/30/2023 12:00:00 AM | 12/6/2023 8:04:43 AM | 12/3/2023 12:00:00 AM | |||||||
5553 | محمد الفرج | 69020687 | عندي موعد مع الدكتورة باسمة الساعة13:35 تاخرت على الموعد 12 دقيقة وتوجهت للعياده و واجهتني وهي خارجة من العيادة، فقلت لها دكتورة باسمة قالت نعم، قلت عندي موعد معك وانا تاخرت بسبب اني لااستطيع السير جيدا لاني اراجع عن رجلي قالت ناديتك و ماجيت وانا خلصت مواعيدي وعطتني ظهرها و انصرفت وذهبت الى سيارتها و غادرت المركز |
تم التواصل مع العميل وتم إبلاغه بأن لقد تم اخذ الشكوى بعين الاعتبار و من ثم بادرنا باخذ الاجراءات اللازمة حتى لا يتكرر مثل هذا التصرف من قبل الاطباء و غيرهم من موظفي الرعاية الصحية الاولية و تلبية حاجات و خذمة العميل |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-12-48490 | 11/30/2023 12:00:00 AM | 12/6/2023 8:18:59 AM | 11/30/2023 12:00:00 AM | |||||||
5554 | Mohammed Jassim | 921002017 | 38806068 | Hamoodjassim@gmail.com | لقد قمت بالحضور إلى المركز الصحي محمد جاسم كانو لكي اتلقى العلاج بسبب مرضي ولقد أخبروني بالذهاب إلى غرفه التصنيف لكي يتم فحصك وعندما ذهبت وتم فحصي أخبروني بالذهاب للاستقبال ثانيه لكي احجز اقرب موعد وبعدها موظفه الاستقبال أخبرتني انه أقرب موعد سوف يكون في يوم غد المواعيد فقط المواعيد المتوفره للحالات الطارئة فقط ولقد حضرت اليوم كذالك وأخبروني بذات الكلام نفسه الذي أخبروني فيه بالأمس لاتوجد مواعيد واذا اردت موعد احجز موعد لغد عن طريق الاون لاين هل هكذا يتم التعامل معا المواطنين لكي يتلقون العلاج اللزم |
تم التواصل مع المراجع وتوضيح له الالية الجديدة المتبعة في المركز، الا ان المراجع لم يتقبل الالية الجديدة لانه لا تخدم المريض الفعلي. |
MJK | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-27694 | 12/5/2023 12:00:00 AM | 12/6/2023 10:35:10 AM | 12/6/2023 12:00:00 AM | |||||
5555 | Wael Yaseen | 780405218 | 37224242 | السلام عليكم مركز النعيم الصحي. اتصل فيهم من الساعة ٧ صباحا. إلى الساعة ٩ ص محد يرد على تلفون البداية معقولة جهة حكومية مافي موظف بدالة يرفع تلفون. وهاي المشكلة من زمان عندهم ابدا مايرفعون التلفون |
تم الاتصال به بتاريخ 5 ديسمبر الساعه 12 ظهرا والهاتف مغلق وتم الاتصال به بتاريخ 6 ديسمبر صباحا وظهرا وأيضا الهاتف ما زال مغلق |
NHC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 23-12-46010 | 12/5/2023 12:00:00 AM | 12/6/2023 11:59:55 AM | 12/5/2023 12:00:00 AM | ||||||
5556 | mohamed al omari | 39330049 | mohamed.alomari97@gmail.com | هل يحق لزوج البحرينية الذي يعتبر اجنبي بان يحصل على التأمين الصحي الحكومي؟ وكيف يحق له |
تم التواصل مع العميل وشكره على الأستفسار وقد تم التأكيد له بأنه قد صدر قرار من بإعفاء الأجنبي زوج البحرينيه من رسم الخدمات الصحية وما عليه سوى تقديم الوثائق المطلوبة لإصدار بطاقة إعفاء له ومن ثم يمكنه مباشرة العلاج مجاناً. |
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-12-79822 | 12/6/2023 12:00:00 AM | 12/6/2023 12:26:38 PM | 12/6/2023 12:00:00 AM | |||||||
5557 | علي فليفل | 940509369 | 36127172 | alifelaifel@gmail.com | السلام عليكم، تم الاتصال بمركز بنك البحرين الوطني الصحي (عراد) اكثر من ٥ مرات على مدار يومين (امس واليوم) الا انني لم اتلقى اي استجابة من المركز الصحي، هذا لا يعكس قيمة وجودة الخدمات الصحية الحكومية العالية في مملكة البحرين ولا المعاملة اللائقة التي يجدر ان يحصل عليها المواطن البحريني ولا الممارسة الأفضل للمهن الصحية والرعاية الطبية حيث ان المريض لا يمكنه التوصل للمركز للاستفسار والاستعلام ولا يوجد من يرد او يتلقى المكالمات فالهاتف اصبح بلا جدوى ووجوده وعدمه واحد في حال ان المريض يجب عليه التوجه شخصياً للاستفسار والاستعلام او اي اجراء اي معاملة لا تتطلب الحضور الشخصي للمريض، وكما لا يخفى عليكم بأن هذا يزيد من الازدحام في المراكز الصحية دون اي داعي ويزيد في تأخير المرضى الآخريين من المواطنين البحرينيين في المركز اذ يضطر كل شخص للذهاب للمركز بسبب عدم رد الموظفين على الهاتف واهمالهم للاتصالات. يرجى مراعاة النظر في الموضوع للاهمية هذا ولكم مني جزيل الشكر والتقدير ودمتم سالمين وموفقين، |
تم التواصل مع العميل والاعتذار منه وتم حل مشكلته وتم اخباره بأنه سوف يتم تنبيه جميع الموظفين على ضرورة الرد على البدالة |
NAC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-12-91607 | 12/5/2023 12:00:00 AM | 12/6/2023 1:27:47 PM | 12/6/2023 12:00:00 AM | |||||
5558 | Fatima Lachgar | 980418054 | 38131248 | leebounaa@gmail.com | I am complaining about the uncooperative and unprofessional behavior of reception agents at Arad primary healthcare center , the agents of reception were so rude with patients , kindly appreciate your interference and briefing staff about how to deal with patients. Thank you |
تم التواصل مع المريضه وطلبت اغلاق الشكوى دون اتخاذ اي اجراء مع العلم بأنه الموظفه عاملت المريضه بكل ود واحترام |
NAC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-12-47890 | 12/6/2023 12:00:00 AM | 12/6/2023 1:37:47 PM | 12/6/2023 12:00:00 AM | |||||
5559 | Mohamed ahmed | 33799981 | سلام عليكم .. عيزت اتصل من الصبح تحويل لتحويل معقوله مافي اي رد من كل الاقسام بمركز يوسف انجنير الصحي مجرد استفسار لا اكثر ولا اقل الوالد عنده فحص شبكية العين بس نبي نعرف جهاز الفحص موجود وشغال بالمركز او لا بل ما نتعنى ونيي كل مره بدون فايده احين يمكن ثالث مره يتأجل الموعد والسبة الجهاز مو متوفر فيدونا بارك الله فيكم |
تم التواصل مع صاحب الشكوى من قبل مسؤولة الاطباء وتم حل الموضوع وسكر صاحب الشكوى على تواصل |
YAE | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-12-54445 | 11/29/2023 12:00:00 AM | 12/7/2023 10:35:05 AM | 11/29/2023 12:00:00 AM | |||||||
5560 | Maryam | 38888918 | لدى شكوي على مركز انجنير الصحي بمدينة عيسى وبالاخص على موظفه في الكونتر تدعى ام عباس حيث ان تعاملها مع المراجعين جدا سيئة وكثيرة التذمر كما ان ابني مريض وحجزت له موعد من قبل ولعدم تصرفها تجاهلت الموعد وادخلته غرفة التصنيف الذي جعلهم يطلبون منى اخذ موعد له مره اخرى بيوم اخر وكنت احتاج ان يصرف له ادويه وعندما قلت لهم ان تم حجز موعد مسبقا وليس له داعي احجز مرة اخرى ليوم اخر كان ردها ((ماقدر اسوي لكم شي)) غير متفاهمه وغير متعاونه واخلاقها سيئة مع المرضى |
تم التواصل مع المراجعه والاستماع لملاحظاتها وحل الموضوع معها وسوف يتم الاجتماع مع المرظفه لاستماع اقوالها واتخاذ الاجراء اللازم |
YAE | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-12-60350 | 11/30/2023 12:00:00 AM | 12/7/2023 10:37:29 AM | 11/30/2023 12:00:00 AM | |||||||
5561 | عيسى سنان | 37919294 | لماذ في المراكز الصحيه تعطى مواعيد متأخره للمرضى للعلم بأن المركز الصحي لا يكون مزدحم |
تم التواصل مع المراجع وتم شرح نظام الرعاية المستعجلة له وكذلك تم اخذ ملاحظاته بخصوص المواعيد وعدد الاطباء والمنسقين بعين الاعتبار |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-12-92706 | 12/5/2023 12:00:00 AM | 12/7/2023 10:39:17 AM | 12/5/2023 12:00:00 AM | ||||||||
5562 | Aysha | 33073763 | عندي شكوى بخصوص الدكتوره امل العلوان في مركز انجنير الصحي في مدينه عيسى، حجزت اليوم موعد بتاريخ ٥/١٢/٢٠٢٣، من الساعه ١٠ ونص حجزت موعد عن طريق الاونلاين و موعدي الساعه ١١:٣٥ و ييت المركز ١١:٢٠ و لين احين ١٢:٣٥ الدكتوره مانادتنا و اروح للأستقبال اخبرهم ان مانادت و طولنا و قلت له سجلني على دكتور ثاني قالي معلي بتناديكم ، اخر شي جفت الدكتوره مسويتني في لستته المواعيد ان لم يحضر !!! ع اي اساس واحنا فوق الساعه و زود ننطر تنادي و اهي بروحها يدورونها مو موجوده ف غرفه الكشف ، للاسف هاي ثاني مره يصيدني هاي الموقف مع نفس الدكتوره اتمنى يناخذ اجراء وياها لان احنا يايين نتعالج واهي ملزومه بهذا الشيء. و احين للاسف خبروني ماميش مواعيد لين العصر واحنا طالعين و حاجزين مواعيد عشان نضمن ندخل في الوقت بدون زحمه و برفق لكم الحين صور من المرتين الي "يزعم نادتنا فيهم واهي اساسا مانادت و حطت لنا لم يحضر |
تم التواصل مع المرجعه من قبل مسؤولة الاطباء وحل الموضوع. حيث تبين انها كانت تنتظر في الطابق الارضي بينما كانت غرفة الطبيبة أمل العلوان في الطابق الاول كما ان الطبيبة لم تسجل المريضة بأنها لم تحضر الا بعد ساعه من الموعد بعد ان قامت بمناداتها عدة مرات |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 23-12-30510 | 12/5/2023 12:00:00 AM | 12/7/2023 10:41:02 AM | 12/6/2023 12:00:00 AM | |||||||
5563 | خليل الصفار | 33137096 | حارس الامن جيد ممتاز يعرف يتفاهم مع المراجعين عنده حسن التعامل مع المرضى خدوم يساعد ويعرف يتصرف |
تم التواصل مع العميل والاستماع الى ملاحظاته ومعرفة اسم اللموظف وشكره |
YAE | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 25041 | 25041 | 23-12-97861 | 11/3/2023 12:00:00 AM | 12/7/2023 10:48:01 AM | 12/7/2023 12:00:00 AM | ||||||||
5564 | حسن علي | 39656664 | شكوى بخصوص تعامل الطبيب صابر الجرحي سألته عن دواء الضغط قال مالي شغل في الشركات ولا لي شغل في تغيير عن حبة الضغط |
تم التواصل مع المريضه و استيضاح المشكلة وتم التواصل مع الطبيب وايصال الملاحظة |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 23-12-17429 | 11/25/2023 12:00:00 AM | 12/7/2023 10:53:38 AM | 12/4/2023 12:00:00 AM | |||||||
5565 | عادل بوشمه | 232 | 32280215 | bushama222@hotmail.com | عندي شكوى على مركز مدينة حمد الصحي دوار ٣ دكتور محمد طراده انا حاجز موعد الساعه ٥ وحاضر قبل الموعد ب ٢٠ دقيقه ورحت صوب غرفته ٥ اشخاص ينتظرون بعد يطلع احد ويدش الثاني بدون ماينادي بالمكرفون والساعه ٥ ما نادني ورحت له ودخلت قالي الساعه ٥ قالي � وقت موعدي انتظر بناديك قلت له الجميع اللي دش ماناديته واحين اصال انتظر الى اناديك وبعدها طلعت ودخل عقب شخص لم يناديه بالمكرفون ما اعرف شنو السبب اللي سواه معاي هلون . |
قمنا بالاتصال بالمراجعة المذكورة بياناتها أعلاه و اخذنا كافة المعلومات المتعلقة بموضوع الشكوى، والتوضيح للعميل المذكورة بياناته أعلاه بأنه تم قد يحصل تأخير في مناداة المريض بسبب دخول بعض الحالات الطارئة التي تحتاج لاستشارة الطبيب مباشرة، وقد تفهم المريض ذلك وشكر الجهود المبذولة |
HHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-12-56964 | 11/6/2023 12:00:00 AM | 12/8/2023 3:37:59 AM | 11/6/2023 12:00:00 AM | |||||
5567 | Alia Rabeah | 960801588 | 97333304489 | aliarabeah@outlook.com | شكوى ضد الدكتورة منيرة الخزعلي حيث تم صدور نتائج فحص الزواج الخاصة باخي واريد التبين بان نتائج الزوجة هل يحتمل بانها توجد امراض ان ال الن اهل الزوجة توجد بهم امراض وراثية وحيث تم سؤال الدكتورة عن النتائج حيث هل بالفعل تؤثر على الزواج وحالة الزوجة مستقب ًال امتنعت حيث تم الدخول واخي و حصة لم يتنهوا وبارضاهم وبعد ذلك افصحت عن القرابة بيني وبينه واردت االستعالم فتكلمت معي بطريقة غير الئقة قررت بأن روحي سألي اخوج اذا يبي بيقولج وانتي مالج حق في حياته علشان تسألين انا اخته الكبيرة ودخلت الغرفة بارادة الجميع واستأذنت قبل السؤال بأني اريد السؤال بخصوص الفحص ففي حالة انها سوف ترد علي بهذه الطريقة لماذا هزت لي رأسها بما معناه نعم تفضلي سواء كنت مريض او مرافق مريض يجب على الدكتورة التكلم باحترام وكان من المفترض ان تمتنع من البداية وليس السماح وبعد ذلك تتكلم معي بهذه الطريقة عاليه ربيعه ٣ |
قمنا باالتصال بالمراجعة المذكورة بياناتها أعاله و اخذنا كافة المعلومات المتعلقة بموضوع الشكوى، وتم التوضيح للعميله بأن الطبيبة التزمت بسياسة واجراءات وقوانين اخالقيات المهنه وهي عدم االفصاح عن اي معلومات خاصة بالمريض اكبر من 18 سنة حتى لو كانت صلة القرابة من الدرجة األولى، تم توجيه الطبيبة بالتحلي بأعلى درجات ضبط النفس و حسن االستماع للمرضى و البشاشة لضمان تقديم افضل الخدمات الصحية. |
HHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-12-85068 | 11/14/2023 12:00:00 AM | 12/8/2023 5:24:24 AM | 11/14/2023 12:00:00 AM | |||||
5568 | Ahmed Alsubaie | 930405315 | 39201012 | alsubaie11@hotmail.co.uk | السلام عليكم ورحمة الله، زرت مركز مدينة حمد الصحي في الدوار الثاني لأخد اشرطة السكر من قسم التمريض قبل موعدي المعتاد (28 من كل شهر) باسبوعين وهو تاريخ اليوم. احتجت اخ> الاشرطة لدواعي السفر. لم يتم اعطائي الاشرطة والتعامل كان سيئ وغير راقي وصوت الموظفة مرتفع مع غيري من المرضى حتى.الرجاء حتى لو كنتم غير قادرين على اعطاء مرضى السكر الاشرطة بشكل مقدم، تعليم بعض الموظفين كيفية التعامل مع المرضى والزوار، بالاخير الزوار يأتون لحاجة وليس للحصول على معاملة سيئة. شكرا لكم |
تم تنبيه الممرضة بالتعامل بمهنية مع جميع المرضى و استخدام نبرة الصوت المنخفضة في التعامل مع المرضى |
HHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-12-27752 | 11/12/2023 12:00:00 AM | 12/8/2023 5:50:20 AM | 11/12/2023 12:00:00 AM | |||||
5569 | Sara Mahmood | 960803807 | 97339909709 | sara.sabdulla@gmail.com | مركز مدينة حمد الصحي اتصل وال احد يرد لالعتذار عن موعد تطعيم ابنتي المريضه واخذ موعد جديد |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالعميل المذكورة بياناته أعلاه و أوضحنا لها بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها ، فبخصوص عدم الرد على بدالة المركز فقد أوضحنا بأنه قيد يكون بسبب انشغال الخط مع عميل اخر كما قمنا بالتأكيد على الموظفين بضرورة التأكد من الرد على البدالة، كما تم تقديم الخدمة المطلوبة للعميلة. أخيرا شكرت المريض الجهود المبذولة في المركز لخدمة المرضى وتم شكرها على ملاحظاتها وأن الادارة تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 23-12-20631 | 11/5/2023 12:00:00 AM | 12/9/2023 4:10:09 AM | 11/5/2023 12:00:00 AM | |||||
5570 | عبدالهادي عيسى | 39433496 | الاشعة : طلب الاسراع في اصلاح جهاز الاشعة في المركز |
تم التواصل مع المريض واخباره با الموضوع تم رفعه للإدارة وجاي المتابعة مع المعنيين بشكل مستمر للتعجيل في اصلاح الجهاز |
AAK | Administrative | Complaint | Facilities and Services | Radiology | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 23-12-60267 | 12/7/2023 12:00:00 AM | 12/10/2023 10:09:57 AM | 12/10/2023 12:00:00 AM | |||||||
5571 | مواطن | 871102218 | 39396692 | eksali.87@gmail.com | طلب مواصلة العلاج بالعيادة النفسية بمركز أحمد علي كانو الصحي ورفض التحويل على مسشتفى الطب النفسي |
تم تحويل الشكوى على العيادات الخارجيو كونها تتعلق بالعيادة النفسية التي سوف تغلق بالمركز الصحي |
AAK | Proffesional | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-12-66566 | 12/7/2023 12:00:00 AM | 12/10/2023 10:14:34 AM | 12/10/2023 12:00:00 AM | |||||
5572 | ماجد | لا يوجد | 38777073 | الاقسام وكل شي تمام ماعدا مصلى رائحه كريهه ونظافه للاسف مكان الصلاه عدم الاهتمام الرجال + النساء |
تم التواصل مع المراجع واخباره بان سيتم توصيه المنظفين بالتركيز على المصلى للرجال + النساء والحرص على نظافته
|
HKC | Administrative | Complaint | Service Quality | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 23-12-55178 | 12/1/2023 12:00:00 AM | 12/10/2023 10:15:53 AM | 12/10/2023 12:00:00 AM | ||||||
5573 | مصطفى العصفور | 821004697 | 39241429 | mustafadzh@hotmail.com | الشكوى تتعلق بانتهاء المواعيد في الساعات الاولى من فتح المركز الصحي ، ومشكلة توقف خدمات الاشعة بالمركز الصحي |
تم التواصل مع المريض وبحث الشكوى والتاكيد عليه بقنوات حجز المواعيد بالمركز الصحي ، وأن سيتم توفير طبيب خلال الايام القادمة.
وفيما يخص خدمة الاشعة جاري متابعة الموضوع مع المعنين |
AAK | Administrative | Complaint | Facilities and Services | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-12-63891 | 12/7/2023 12:00:00 AM | 12/10/2023 10:25:26 AM | 12/7/2023 12:00:00 AM | |||||
5574 | محمد عبدالمجيد | 33854411 | طلب تغيير موعد العلاج الطبيعي |
تم التواصل مع المريض من قبل رئيس قسم العلاج الطبيعي وتغيير الموعد حسب طلب المريض |
AAK | Proffesional | Enquiry | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-12-17772 | 12/5/2023 12:00:00 AM | 12/10/2023 10:27:46 AM | 12/5/2023 12:00:00 AM | ||||||||
5575 | فاطمة عباس | 880702435 | 33969562 | الشكوى تتعلق عن انتهاء المواعيد في الساعات الاولى من الدوام ، والتحويل على التقييم الذي لا يتم فيه مراعات الاطفال حسب كلام صاحب الشكوى |
تم التواصل مع نقدم الشكوى وبحث جميع ما ذكر في الشكوى وبان انتهاء المواعيد يتيح للمريض حجز أقرب موعد بالفترة المسائية او اليوم التالي ، وتم التواصل مع مسؤؤول قسم لاتمريض فيما يخص معاملة الموظف وتم تقديم الشكر للمريضة |
AAK | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-12-76058 | 12/5/2023 12:00:00 AM | 12/10/2023 10:35:47 AM | 12/5/2023 12:00:00 AM | ||||||
5576 | عبدالل محمد | 930609085 | 34645224 | Abdulla.Mohamed.BH93@gmail.com | عدم الرد على المكالمات الخارجية من قبل جميع الاقسام |
تم التواصل مع نقدم الشكوى وتزويده برقم المواعيد الخاص بمراكز الرعاية الصحية الاولسة ، ةتم التاكيد عليه بانه سيتم مناقشة موضوع عدم الرد على الماكلمات في اجتماع مجلس الادارة |
AAK | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 23-12-13541 | 12/4/2023 12:00:00 AM | 12/10/2023 10:41:26 AM | 12/4/2023 12:00:00 AM | |||||
5577 | FATEMA ISMAEEL NAIROOZ MOHAMED | 831009373 | 6609040 | fatema.ismaeel8@gmail.com | الشكوى على مركز جدحفص الصحي نسبة التعطيل غير مقبولة موعدي 11 اتاخر لان الدكتور محد و لما تجي تنادي على المرضى افتح الباب هي و مساعدتها في التلفون ابي اخذ فحص دم صار لي ست شهور كل مرة اروح ما في احد في المختبر يقولون تعالي الصبح محد يعطيني ويه اخر انتي حطيه للعلم اني اكتب plaster حتو ما نظفت الدم من صبعي و قطت ال hygiene مرة الشكوى لان المره الثانية في خلال من اقل من نص ساعة انه انطر الدكتورة مرة ثانية اتمنى معاملة افضل للمرضى |
لم يتم الرد على الموبيل |
JHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-12-52629 | 12/3/2023 12:00:00 AM | 12/11/2023 7:47:48 AM | 12/3/2023 12:00:00 AM | |||||
5578 | HASAN ABDULADHEEM HASAN OMRAN | 030408059 | 32227555 | hasanomran2121@gmail.com | السلام عليكم و رحمة الله و بركاته ، اخذت موعد عن طريق تطبيق صحتي و موعد كان المفترض يكون الساعة 10:55 و الان الساعة 11:16 و ليس هناك دكتور في المكتب و لا زلت انتظر و كذلك هناك الكثير من المرضى ينتظرون و قد فات ع موعدهم الكثير من الوقت، ف اتنمى متابعة التاخير و شكرا |
لم يتم الرد على الموبيل |
JHC | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-12-23933 | 12/3/2023 12:00:00 AM | 12/11/2023 7:47:31 AM | 12/3/2023 12:00:00 AM | |||||
5579 | zahra abbas | Mohamed jasim Kano health center toilets are very bad and smells terrible please advise to clean the toilets because no one can ever get into it. I almost fainted inside with my baby and directly went out. Thank you |
تم التواصل مع المراجعة وشكرها على التواصل الفعال، تم توجيه العمال لضرورة التاكيد على تنظيف دورات المياه كل ساعة على حسب النظام المعمول به. من جهتها شكرتنا على اننا قمنا بالتواصل معها بشكل مباشر |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-67872 | 12/8/2023 12:00:00 AM | 12/10/2023 12:55:00 PM | 12/10/2023 12:00:00 AM | ||||||||
5580 | صفاء عبدالرحمن | 010109587 | 34459669 | Safaeidbhr@icloud.com | السلام عليكم و رحمه الله وبركاته لقد ذهبت الى مستشفى محمد جاسم كانو الصحي دوار١٧ و ذهبت الى التصنيف و اعطوني ورقه من اجل اذهب الى الاستعلامات لحجز موعد وانتظرت حوالي ساعه كامله من اجل ادخل الى الطبيب ولكن لا يقوم الطبيب بمناداة المرضى و كانت مريضه تشكي منه بأن صار له من الساعه ٢موعدها و الدكتور لم يدخلها و ادخلها ساعه خمس و ذهبت اليه و اخبرته بأنه هل يوجد اسمي قال لي ماهو اسمك اخبرته و قال لي انتظري لي الساعه السابعه فقلت له انني تعبانه و لا اتحمل نفسي من الالم و مصخنه فقال لي اذهبي الى التنصيف اذا كنتي لا تريدين ان تنطري و قعدت احاول معاه بان يدخلني لاني تعبانه جدا و لكن لا جدوا و لم ينادينيً و المرضى تدخلً عليه بدون لا ينادي عليه لا يوجد تنظيم كلش وذهبت الى الاستقبال و يخبرني الموظف لا توجد مواعيد معقول المريض هذا التعامل معاه و خرجت من المركز الصحي من دون ان اتلقى العلاج و اسم الطبيب محمد طرادة فارجو حل مشكلتي و مشكله كل المرضى لانه غير ممكن هذا التعامل |
تم الاتصال بالعميل بتاريخ 11-12 لأخذ تفاصيل الشكوى ولم يجي على الهاتف وبالرجوع للسجل الطبي تبين بأن موعد المريضة كان في تمام الساعة 6:56 مساء وبالرجوع للطبيب المعني أوضح بأنه كان يقوم بمعاينة حالات الطوارئ التي ترد تباعا من قسم المعالجة بالتمريض وقتها وسيتم تنبيه موظفي السجلات لضرورة اعطاء العميل تفاصيل الموعد بدقة لتجنب حدوث مثل هذه المواقف مستقبلا كما سيتم تنبيه الطبيب لضرورة مراعاة التواصل الفعال مع المرضى |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-81550 | 12/10/2023 12:00:00 AM | 12/11/2023 2:01:15 PM | 12/11/2023 12:00:00 AM | |||||
5581 | السيد محسن هاشم | لا يوجد | 33443525 | no@mail.com | نحتاج قسم الأشعة و لكم جزيل الشكر |
سيتم إضافة قسم أشعة للمركز ضمن مشروع التوسعة. |
BQC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 23-12-25244 | 11/16/2023 12:00:00 AM | 12/11/2023 10:02:24 AM | 11/21/2023 12:00:00 AM | ||||||
5582 | حسين هادي | 851000932 | 39244191 | no@email | السلام عليكم الرد على بلاغ السابق المرفق هل جيت وقست مساحه حسب كلامك متر ونص هل تواجدت معنا في المنطقه وجفت بنفسك ويوجد خيارات اخرى ترودن علينا بدون اي علم او دراي او اتصال او المجيء في نفس المكان لترون بعينكم الله ما جفنا بلعقا عرفنا الرجاء عدم الرد او الكتابه بدون اي درايه في علم وصلب الموضوع تبي تعرف تعال بنفسك وجيب معك مقال او فيته وجوف بعيونك المتر ونصف وبعدين اكتب وقرر وانته قاعد على مكتبك ولا تدري ويش صاير اما النوافد التي تطل على حرمتنا واضرار البيت اين الرد او تسكر الموضوع وخلاص اضررا المنزل والسيارت بفعل الصيانه وتشيد المبنى كل هذا تردون ببرود الصور واضحه ونرجو التنسيق معنا والحضور لتعاينو بعيونكم في الموقع افضل من الكتابه بدون علم او درايه بلموضوع الاستفسارات 39244191 |
تم التواصل مع العميل و الرد عليه مسبقاً بخصوص نفس الشكوى بتاريخ 30-10-2023. |
BQC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-12-99718 | 12/5/2023 12:00:00 AM | 12/11/2023 10:00:12 AM | 11/5/2023 12:00:00 AM | |||||
5583 | Haleema Alrahim | 761106081 | 33767605 | halimaalrahim@gmail.com | عند ذهابي لمستشفى البلاد القديم في الساعة الخامسة رفضوا علاج ولدي وتعذروا بعدم وجود مواعيد ولم يقدموا لولدي المريض العلاج |
بأمكانها. تم الاتصال بالمريضة وتم التوضيح لها بأن المواعيد قد انتهت و يمكنها الذهاب الى قسم التمريض للتصنيف في حال انتهاء المواعيد وكانت طارئة كما أوضحنا لها أن مواعيد الاستشارة أصبحت 10 دقائق بدلا من 8 دقائق وهذا سبب في انتهاء المواعيد بعدها شكت من عدم تقييمها بالصورة الصحيحة من قبل قسم التمريض فأخبرتها بأني سوف أوصل هذه الشكوى الى قسم التمريض وشكرت جميع كوادر المركز والإدارة.
القائم بأعمال إداري المركز يوسف أحمد |
BQC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-12-94839 | 11/12/2023 12:00:00 AM | 12/10/2023 2:48:02 PM | 11/12/2023 12:00:00 AM | |||||
5584 | محمد جعفر | 771105231 | 39838484 | mohd.salman@ramsis.com.bh | السلام عليكم ورحمة الله وبركاته منذ الساعة ١١:١٥ صباحاً دقايقه ونحن نحاول اخذ موعد لدخول على الطبيب وللاسف لا يوجد مواعيد وعند مراجعه قسم التسجيل اخبرونا بامكانا تسجيل الحالات الطارئة فقط وانت تستطيع التحمل حتى يوم الاحد او مراجعه مستشفى جدحفص بعد الساعه 7 مساء. ومع المراجعه عصرا كذالك هل بامكان ممرضه الطوارئ تشخيص الم الظهر والرجلين وعمامه العينين من خلال قياس الضغط محمد سلمان 39838484 |
بأمكانه تم الاتصال بالمريض وتم التوضيح له بأن المواعيد قد انتهت وبأماكنه الذهاب الى قسم التمريض للتصنيف في حال انتهاء المواعيد كما أوضحنا له أن مواعيد الاستشارة أصبحت 10 دقائق بدلا من 8 دقائق وهذا سبب في انتهاء المواعيد بعدها شكي من عدم تقييمه بالصورة الصحيحة من قبل قسم التمريض فأخبرته بأني سوف أوصل هذه الشكوى الى قسم التمريض . وشكر جميع كوادر المركز والإدارة.
القائم بأعمال الإداري يوسف أحمد |
BQC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-12-45637 | 11/12/2023 12:00:00 AM | 12/10/2023 3:07:29 PM | 11/12/2023 12:00:00 AM | |||||
5585 | علي العالي | 960803858 | 33234811 | ali.alali.1932@gmail.com | نحن من قاطني منطقة البلاد القديم نسكن في مجمع رقم 361 ونتبع مركز بلاد القديم الصحي، وحيث قد تكررت عدة مرات مراجعاتنا مركز بلاد القديم الصحي وفي تاريخ اليوم الموافق 12-11-2023 راجعنا المركز وتم اخذ تحاليل وذكروا لنا انه النتائج سوف تظهر عصراً وعند مراجعتنا للمركز في تمام الساعة 5 عصراً ذكروا لنا قسم الاستقبال بانه لا يوجد مواعيد بالرغم من وجودة الدكتورة المختصة (دكتورة افراح ( عند قسم الاستقبال تدردش مع موظفات الاستقبال دون مراعاة لنتائج المريض ودون حرص على صحته، الا انه وتعسف من قبل الدكاترة يرفضون ابداء واطمئنان المريض بنتائج المختبر ، وقد سبق وان تكرر هذا الموضوع عند مراجعتنا للمركز في مرة سابقة وذكروا انه لا يوجد مواعيد وكانما يطردون المرضى من المستشفى ويجعلونهم ينفرون عن الاهتمام بصحتهم وهو الحق الدستوري لكون مواطن وفق ما جاء في الميثاق الدولي والقوانين. وعليه نرجو من حضرتكم اتخاذ الاجراءات اللازمة باتجاه الموظفين المختصين وعمل اللازم في انتظار ردكم |
تم الاتصال بالمريض حيث كان لديه موعد عن طريق تطبيب عن بعد ولكن لم يتم الاتصال فيه بعدها أتى الى المركز والى الاستقبال بالتحديد وكان يريد التسجيل الى زوجته لكشف النتائج وقراءتها عند الطبيبة وكانت الطبيبة عند قسم التسجيل أخبرته بأنه غير مسموح كشف النتائج لغير المريض نفسه وكان مصرا فأخبرته الطبيبة بأماكنك مناداة الزوجة نفسها وبعدها اتت الزوجة وتم تسجيلها على الطبيبة
هذا ما لزم ولكم جزيل الشكر
القائم بأعمال الإداري يوسف أحمد |
BQC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-12-13524 | 11/13/2023 12:00:00 AM | 12/10/2023 3:15:07 PM | 11/13/2023 12:00:00 AM | |||||
5586 | أمل الحمادي | 760504156 | 33349433 | amaaalhk@hotmail.com | لقد ذهبت الى المركز على موعدي وكانت الدكتورة عندها طواري وذهب لقسم الاستقبال لاستبدال الطبيب ولكنهم رفضوا مع ان امامي تم تبديل لاكثر من مريض وذهبت لها مرة اخرى ولكنهم رفضوا هل المراكز الصحية بالمواعيد او نظرا للطائفه مع العلم انني اخبرتها انني اعاني من الم ولكن لم الاقي اي اهتمام والدكتورة تاخرت ولم تحل مشكلتي فذهبت الى عيادة خاصة |
تم الاتصال بالمريضة حيث كان لديها موعد عن طريق موقع صحتي وكان على الساعة 10:30 صباحا بينما في برنامج صحتي كان الموعد 10:50 صباحا وكانت تشكو من تأخر الطبيبة في مناداتها أوضحت لها أن الموعد في تطبيق صحتي دائما ما يكون فرق عن الموعد في برنامج الآي صحة وعادتا يكون فرق عشر دقائق أو ربع ساعة وذلك ليتسنى للمريض من الوصول مسيفا عن الموعد الحقيقي اما عن أنها كانت تتألم فأخبرتها الموظفة بأماكنها الذهاب الى قسم التمريض للتصنيف والتقييم وكانت الطبيبة في قسم التمريض لديها حالة طارئة وقد انتهت الطبيبة ونادت المريضة في الوقت المسجل في الآي صحة.
هذا ما لزم للتوضيح القائم بأعمال الإداري يوسف أحمد |
BQC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-12-09641 | 11/13/2023 12:00:00 AM | 12/10/2023 3:21:21 PM | 11/14/2023 12:00:00 AM | |||||
5587 | AHMED HASAN | 861103882 | 36069686 | ahmed.qambar86@gmail.com | قمت بزيارة مستشفى الدير الصحي اليوم بتمام الساعة السابعة هاتف صباحا . و بعد نصف ساعة تم اخباري انة المواعيد كلها اكتملت وتم حجزها ! حينها قمت بالاستفسار عن مدى جدوتنا من الانتظار كل هذا الوقت دون اعلامنا لم القى اي تعاون و تجاوب للاستفسارات . فطلبت مقابلة مدير المركز حينها تم الرد علي بأبتسامة عريضة ان هذا مكتبها واذا لقيتها موجودة تعال كلمنا !! حينها كانت الساعة السابعة و النصف !! لذلك يبقى السؤال هنا لماذا هذا الاستهتار !! |
تم الاتصال بالمريض وشرح اليه طريقه اخذا المواعيد وتم توجيه الي قسم التمريض عند انتهاء لمواعيد للتصنيف وتم توجيه الموظفه للرد السليم على المريض. |
NDC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-12-02406 | 11/15/2023 12:00:00 AM | 12/10/2023 6:29:27 PM | 11/15/2023 12:00:00 AM | |||||
5588 | Ali Hisham | 061109797 | 32033461 | hly760616@gmail.com | لدي موعد في مركز الدير الصحي وانا في المركز منذ ساعة تقريباً والطبيب ليس موجوداً إلى الآن ولازلت في المركز |
تم التواصل مع المريض وتبين انه حجز موعد اونلاين على الطبيبة ولكن الطبيبة غير موجودة فتم تحويل موعده على طبيبة أخرى بأقرب موعد وتلقى العلاج في المركز ووشح للمريض انه يجب التاكد من الموعد قبل التوجه للعيادة عند قسم السجلات او في برنامج صحتي |
NDC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-12-79104 | 11/15/2023 12:00:00 AM | 12/10/2023 6:32:17 PM | 11/15/2023 12:00:00 AM | |||||
5589 | Alaa Mohammed | 940105829 | 35659343 | في كل مرة لا يتم الرد |
(شكوى على البدالة) التواصل مع المريضة وكانت تريد اخذا موعد وتم ابلاغها بانه المواعيد عن طريق مركز الاتصال كول سنتر 80007000 او عن طريق الموقع لكنها أبلغتني بانها لا يوجد مواعيد في تطبيق صحي لليوم فقط للغد حيث انه المواعيد الان انتهت وتم توجيها للحضور للتصنيف |
NDC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-12-06837 | 11/15/2023 12:00:00 AM | 12/10/2023 6:34:43 PM | 11/15/2023 12:00:00 AM | ||||||
5590 | Ali Faisal | 880402008 | 38378843 | bunoor.55555@gmail.com | اود ان اتقدم بجزيل الشكر و الامتنان لموظفي قسم التمريض بمركز الدير الصحي و قسم السجلات على تعاونهم الدائم و جهودهم الجبارة و الاطباء على سعة صدرهم و سماحة اخالقهم و اخص بالشكر الممرضين محمد رستم و سوسن علي و اتمنى لهم التوفيق و النجاح |
شكر لموظفي المركز الصحي |
NDC | Administrative | Appreciation | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-12-00919 | 11/6/2023 12:00:00 AM | 12/10/2023 6:38:34 PM | 11/6/2023 12:00:00 AM | ||||||
5591 | نور المطوع | 930808177 | 39169006 | Noor.al-mutawa5@hotmail.com | أتقدم لحضراتكم بشكوى على المركز الصحي بالدير حيث أنني لم أتقدم بهذه الشكوى الا وأن الموقف تكرر أكثر من مرة معي ومع أفراد عائلتي بالأمس كنت أعاني من صداع شديد وكحة وبلاعيم وزكام ذهبت لحجز موعد في الساعة 5:45 م فأخبروني بأن المواعيد مقفلة بسبب اكتمال العدد للعلم بأن المركز مفتوح لحتى الساعة السابعة مساء ً واخبروني آنذاك للذهاب الى قسم التمريض لتصنيف حالتي فاذا كانت الحالة طارئة سوف يقبلون بها واذا الحالة ليست طارئة سوف يتأجل موعدي للغد او بامكاني الذهاب الى مركز المحرق في الساعة ٧ م. ذهبت الى قسم التصنيف وتم قياس الضغط وحرارة الجسم فقط واخبروني ان الحالة مستقرة وسوف نحجز موعد لك للغد لا نستطيع قبول حالتك الآن او بامكانك الذهاب الى مركز حالة بو ماهر بالمحرق . اخبرتهم انه لا يوجد لدي من ياخذني لمركز المحرق ومع ذلك لم يتم علاجي. تكرر نفس الموقف اكثر من مرة مع والدتي صاحبة الامراض المزمنة حينما اخذتها لعدم قدرتها على المشي ولديها دوران فهل من المعقول ان الضغط وحرارة الجسم فقط هي مقياس لمدى تعب الشخص ؟ وما فائدة المركز الصحي بالمنطقة اذا لم يقدم اللازم لاهل المنطقة في وقت احتياجهم له |
تم الاتصال بالعميلة وتوضيح لها الأجراء المتبع لحالات التصنيف عند انتهاء المواعيد و طرق حجز المواعيد الأخرى على المركز الصحي سواء بالأتصال او بالموقع الألكتروني لتفادي أي تعطيل عند حجز المواعيد في الأيام القادمة , و تم اخبارها انه سيتم عمل اللازم بخصوص الطاقم التمريضي المناوب في فترة تواجدها في المركز |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-12-62611 | 12/7/2023 12:00:00 AM | 12/10/2023 6:42:50 PM | 12/7/2023 12:00:00 AM | |||||
5593 | بدور محمد الصباغ | 33177176 | وضع مصلى |
تم الاتصال بالمريضة وشكرها على الاقتراح وابلاغها بأنه في الوقت الحالي لا توجد مساحة لعمل مصلى. |
NDC | Administrative | Suggestion | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-12-44789 | 11/2/2023 12:00:00 AM | 12/10/2023 6:49:23 PM | 11/2/2023 12:00:00 AM | ||||||||
5595 | Mariam Al doy | 880809892 | 36606881 | maram2988@gmail.com | أفيدكم بأنني في تاريخ ١١/٢٧في تمام الساعه ٤:٢٥ او ٤:٣٠ مساء ذهبت إلى مركز الدير الصحي وكان لدي موعد مع الدكتور نبيل أحمد حيث انيي عندما دخلت كان أسلوبه غير جيد وغير ذلك قال لي أنتي كل أحد تمرضين ولا تذهبين إلى العمل .. حيث أنني اعاني من أنحراف في الخشم واتعالج في الملك حمد لذلك الزكام يأذيني ويطول معي وكانت فيني كحه شديده... أطالب وزاره الصحه تحويل الدكتور إلى لجان التحقيق لأنه كذبني وقال لي هذا الكلام بمعنى الاستهزاء وبأنيي أكذب |
تم التواصل مع المريضة أكثر من مرة في الفترة الصباحية وبعد الظهر للاستفسار منها عن ما حصل ولكن للأسف لم ترد |
NDC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-12-65145 | 11/28/2023 12:00:00 AM | 12/10/2023 7:05:25 PM | 11/29/2023 12:00:00 AM | |||||
5596 | مريم خليفة الزياني | 33600671 | Maryamalzayani30@gmail.com | شكر وتقدير للدكتورة رجاء الشيخ في تعاملها الراقي وعلاجها وتوجيهها الرائع مما تحسنت حالتي الصحية في نفس اليوم |
شكر للدكتورة |
NDC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-12-50547 | 11/30/2023 12:00:00 AM | 12/10/2023 7:09:29 PM | 11/30/2023 12:00:00 AM | |||||||
5597 | زهراء عبدالله | 66364445 | نظام التصنيف يعطل المريض نرجو منكم العودة للنظام السابق |
تم الاتصال بالمريض مرتين ولم يتم الرد على الهاتف هذه النظام (التصنيف ) تم وضعه من قبل الإدارة العلياء . هذا مالوم والامر لكم |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-12-88588 | 12/9/2023 12:00:00 AM | 12/11/2023 1:48:06 PM | 12/11/2023 12:00:00 AM | |||||||
5598 | كاميليا سوسف آل بورشيد | 33299605 | اود شكر كل من -حصة جاسم- موزة نبيل، فاطمة كاظم، حسين دمستاني على تفانيهم بالعمل الجاد وهذا ان دل يدل على سمو اخلاق الموظفين شاكره ومقدرة لهم كل الحب |
تم التواصل مع المراجعة وشكرها على التواصل الفعال، وبينا لها ان من واجبنا خدمة المراجعين على اتم وجه |
MJK | Administrative | Appreciation | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-12-71876 | 12/5/2023 12:00:00 AM | 12/11/2023 7:33:23 AM | 12/10/2023 12:00:00 AM | ||||||||
5599 | zahraa shead | 020508824 | 34330091 | السلام عليكم ورحمة الله وبركاته ياريت بس لو جهة الصحة تعين دكاترة فعلا يكونون دكاترة ويشخصون عدل ويكون مو يحطون دكاترة تقول يومين او تعال اذا ما فاد الدواء |
في الرد على صاحب الشكوى زهرة شهاب صاحب الرقم الشخصي 020508824 تم التحقق في الشكوى السابقة بالاستماع الى المعنيين في الشكوى والنظر في التفاصيل في الملفات الصحية.المريضة حضرت المركز الصحي وكانت تعاني من اعراض نزلة البرد تم علاجها من قبل الطبيبة الا انها رجعت للطبيبة تطلب السيلان ولم تستجيب الطبيبة لطلبها واخبرتها ان تراجع المركز في حين لم تتحسن خلال اليومين التاليين وتم الشرح للمريضة بان يفضل الابتعاد عن الادوية التي تعطى بالحق واقتصارها على الضرورة او في حال عدم توافر البديل لتجنب الاعراض الجانبية وكما ان نزلات البرد قد تتحسن مع الوقت دون الحاجة للادوية في معظم الحالاتالدكتورة رقية العكرينائب رئيس مجلس إدارة مركز سترة الصحي |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-12-77008 | 11/19/2023 12:00:00 AM | 12/11/2023 9:46:43 AM | 11/20/2023 12:00:00 AM | ||||||
5600 | عباس جلال | 991003616 | 38786624 | Abbas.jalal99@gmail.com | حضرت الى مركز البلاد القديم الساعة ٨:٣٠ صباحًا يوم الاحد ، وتم تسجيلي لدى الطبيبة زينب شهاب وكنت اشكو من الم ف الصدر فلم يتم المناداة علي، فذهبت للتمريض لعمل تخطيط لي حسب قانون التصنيف الذي يعاني من الم ف الصدر، فلم يتم عمل التخطيط فقط اكتفوا بقياس المؤشرات الحيوية، فرجعت للطبيبه وتم المناداة علي بعد ۲۰ دقیقه من التصنيف ولم يخبروني عن نوع التصنيف ، دخلت الغرفة الطبيبة فسألتني ماذا تريد ؟ ، ف اخبرتها اني اعاني من الم في الصدر ، ف اخبرتني مباشرة بالتحويل على طوارئ السلمانية ، من غير اي سؤال آخر عن التاريخ المرضي ولم تقم بالفحوصات اللازمة للمريض الذي يعاني من الم الصدر ، اخبرتها باني اريد عمل تخطيط على الأقل . ارسلتني للتمريض وتم عمل التخطيط وبعد ١٥ دقيقه رأتني الطبيبه وقالت التخطيط جيد واذهب الى السلمانية من دون اي فحوصات. فذهبت الى مسؤولة الاطباء د. افراح سعيد فاخبرتها بما حدث ، اخبرتني بان المركز لا يمكنه عمل اي شي لي وان كنت اشكو من الم في الصدر وان السلمانيه المكان المناسب لاستقبال الحالات الطارئ مثل هذه من غير عدم اكتراث للتخطيط او الفحوصات الاخرى المتعلقة بالم الصدر. ارجوا من الجهات المعنية اتخاذ اللازم بحيث أن هذا النوع من المعاملة الغير مهنية للمريض لايصب في مصلحة المواطن واي مريض اخر . وخصوصا هذا النوع من الشكوى ( الم الصدر ( يجب ان تؤخد بعين الاعتبار كحالة طارئ ويتم تشخصيها بشكل صحيح وليس فقط بالتحويل الى السلمانية .
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تم الاتصال بالمريض لأخذ المعلومات وأخذ التفاصيل من الطبيبة المعنية وبناء على المعلومات تم توضيح الآتي الى المريض حيث تم معاينة المريض قبل الساعة من موعده بعد تصنيف المريض من جهة التمريض وفحص المؤشرات الحيوية للمريض وبعد أخذ تخطيط القلب للمريض تم تحويله الى طوارئ السلمانية الطبي كما هو معمول به في حالات آلام الصدر وذلك لعمل الفحوصات اللازمة والغير متوفرة في المركز الصحي.
القائم بأعمال الإداري يوسف أحمد |
BQC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-12-02767 | 11/13/2023 12:00:00 AM | 12/11/2023 9:34:50 AM | 11/13/2023 12:00:00 AM | |||||
5601 | hasan ali | 840504071 | 36556797 | auditor.hasan@gmail.gom | طفلة مريضة قلب مصابة بعدوى اليدين والرجلين وفترة الانتظار فاقت ساعة ونصف دون وجود مرضى بالحجم الغير معتاد لدى الدكتورة زهراء باقر غرفة رقم 1 بمركز سترة فقط لتشخيص الطفلة هل تستطيع العودة للحضانة ام لا وهل الحبوب المتبقية معدية هل يعقل هذا |
السلام عليكم ورحمة الله وبركاته..تحية طيبة وبعد,,في البداية كنائب مجلس إدارة مركز سترة الصحي أتوجه بالشكر لإدارة المراكز الصحية للجهود المبذولة و لإتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعين والمركز الصحي في سبيل الإرتقاء بجودة الخدمات المقدمة من قبل المركز الصحي.في الرد على صاحب الشكوى حسن علي صاحب الرقم الشخصي 840504071 تم التحقيق في الشكوى السابقة بالإستماع الى المعنيين في الشكوى والنظر إلى التفاصيل في الملفات الصحية.الشكوى كانت بخصوص ابنته حوراء لاستلام تقرير للمدرسة و استفسار بشأن مدة العدوى لمتلازمة الفم و اليد و القدم و تم التوضيح للمريض بأن الفترة المسائية تكون للرعاية العاجلة و ليس للتقارير و بخصوص انتظار المراجع لفتترة طويلة كان بأمكانه العودة للمنزل و الرجوع في وقت المحدد للموعد كما يمكن الاستفادة من خدمات التطبيب عن بعد من اجل بعض الاستفسارات و التي لا تتطلب الحضور للمركز الصحيودمتم دومًا سندًا وعونًا، ولكم جزيل الشكر والإمتنان ..الدكتورة رقية العكرينائب رئيس مجلس إدارة مركز سترة الصحي |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-12-63551 | 11/21/2023 12:00:00 AM | 12/11/2023 9:37:30 AM | 11/22/2023 12:00:00 AM | |||||
5602 | مصطفى إسماعيل | 861106342 | 36530062 | mustafa86.bh@gmail.com | تحية طيبه وبعد، من الملاحظ أن خدمات حجز المواعيد لاي طبيب بالمركز الصحي عبر الموقع الالكتروني بعيده جدا ، بحيث انها تستغرق أسبوعا كاملا لعدم توفر المواعيد، في المركز الصحي. من الجميل مراجعه أخذ المواعيد إلكترونيا. وشكرا لتفهمكم ونقدر عملكم الدؤوب للتطوير |
تم التواصل مع العميل و التوضيح بأن حجز المواعيد للفترة المسائية غير متوفر أونلاين حالياً و أن المواعيد متوفرة في التطبيق للفترة الصباحية في نفس اليوم أو اليوم التالي كحد أقصى. |
BQC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-12-53323 | 11/19/2023 12:00:00 AM | 12/11/2023 9:41:07 AM | 11/19/2023 12:00:00 AM | ||||||
5603 | سارة أحمد | 980407664 | 33404460 | Saraaziz264@gmail.com | تاریخ ۷/۹/۲۰۲۳ كان يوم التطعيم (۹) شهور ) في مركز البلاد الصحي وبعد الفحوصات والحمد لله اخبرونا كل شي ممتاز ولاكن اخبرتني الدكتورة لو حاب تطمن اكثر من ناحية العضلات ممكن احجز ليك موعد لاخصائي في مستشفى السلمانية وبالفعل وافقت وبعد زيارة الاخصائي اخبرني في التقرير ثم تشخيص ابنتك بمتلازمة الداون وبعد الفحص الحمد لله اخبرني سليمة ولاكن حبيت اتأكد من الطبيبة ولا اعلم كيف اوصل لها او ما هو اسمها |
تم التواصل مع صاحبة الاستفسار و تبين انها حضرت للطبيبة المعنية . لايضاح الموضوع و الاستفسار المباشر من الطبيبة و انه لا يوجد أي خطأ من الطبيبة المركز . هذا ما لزم للتوضيح مع جزيل الشكر |
BQC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 23-12-67602 | 11/28/2023 12:00:00 AM | 12/11/2023 9:58:46 AM | 11/28/2023 12:00:00 AM | ||||||
5604 | علي صالح علي صالح | n/a | 33378870 | no@mail.com | ذهبت إلى التصنيف للمعالجة قبل الساعة السادسة مساءً و لم يعالجوني، أخبروني أن المركز أغلق و لا توجد مواعيد. |
تم التأكد من الموضوع عن طريق الاي صحة وتبين ان المريض تم تقييمه من قبل الممرضات واعطاؤه بطاقة خضراء على حسب ما يشتكي به من مرض ومؤشراته الحيوية وتم ادخالها في الاي صحة وذلك كان الساعه السادسة و 23 دقيقة مساءً وليس قبل ساعة على حسب قوله.
تم التواصل مع صاحب الشكوى واخباره بالخطوات الازمة التي يمر بها المريض عند انتهاء المواعيد والعمل الازم من قبل الممرضات
وتفهم ذلك واثنى على جهودهم
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BQC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 23-12-11942 | 8/1/2023 12:00:00 AM | 12/11/2023 10:28:05 AM | 8/2/2023 12:00:00 AM | |||||
5605 | مريم سامي | 66961169 | السلام عليكم ورحمة الله وبركاته انا ام بنتي اليوم كانت وايد تعبانه وحرارتها جدا مرتفعه وديتها مركز بنك البحرين والكويت في الحد ولكن ما طلعت لا بعلاج ولا بحل وذلك بسبب التقصير الشديد من صوب السجلات عدم مبالاة وتبلد في المشاعر ولا في قلوبهم رحمه كل وحده همها ريوقها ومزاجها ما يتعكر والمرضى خل يولون كنت ابي اخذ موعد وقالت لي وحده متينه في السجلات لي العصر هل المريض ينطر لي العصر قلت لها بدش طوارئ وفي الطوارئ الدكتور قال ان بنتي عندها ارتفاع في الحراره والتهاب وعطاني ورقه وقال خل يدخلونج على دكتور طبعا قليلين الأدب السجلات عديمين الاحساس قالو شنسوي السستم شاير طبعا المريض لازم ينطر السستم وطبعا يكلمون الشخص وجنه يعطونه من حلالهم قلة أدب وقاحه حسبي الله ونعم الوكيل يعني جنه يقولون موب عاجبكم روحو خاص انا مااقول حسبي الله على كل شخص كان سبب في بكاء ام بحرقه على عيالها شعور ام تشوف ضناك تعبان ومافي يدك شي وناس المفروض تكون رحيمه تكون في قمه القسوه وتبلد المشاعر شكوتي أقدمها في بنات السجلات الثنتين المتان شفت يوم الأحد بتاريخ ١٠/١٢/٢٠٢٣ الصبح |
السلام عليكمتم التواصل مع العميلة و تم ابلاغها بانها سوف يتم تنبيه و توجيه الموظفين بضرورة الالتزام بالسلوك الوظيفيتحياتي |
BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-12-28817 | 12/11/2023 12:00:00 AM | 12/11/2023 10:35:40 AM | 12/11/2023 12:00:00 AM | |||||||
5606 | fatema yahya | 020401477 | 66919147 | fatemaa47@hotmail.com | I study at Bahrain polytechnic. I have missed 2 of my midterm exame because i had fever, headache, can`t breathe properly, and cold. i submitted a sick leave but the uni is not accept it saying i have to submit a medical report. i went back to the doctor that gave me the sicl leave for the medical report and he is refusing to give me the report, i told this ti the rutors and the still refuse to accept my sick leave noe i am stuck between the uni and doctor,both refusing to cooperate with me. |
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SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-12-78294 | 11/13/2023 12:00:00 AM | 12/11/2023 10:44:48 AM | 11/13/2023 12:00:00 AM | |||||
5607 | غفران حسن | 33840676 | ghufran.nasser27@gmail.com | مستشفى محمد جاسم كانو الصحي مدة الانتظار طويلة جداً تعامل غير لائق للمرضى من قبل بعض الدكاترة عند الذهاب الى قسم السجلات يخبرونك بان الموعد الان و. عند الذهاب الى الطبيب يخبرك لا يوجد موعد في الوقت الحالي انتظر ساعتان و نصف لايوجد تنظيم و لا يوجد احترام |
تم الاتصال بالعميل بتاريخ 11-12 لأخذ تفاصيل الشكوى ولم يجي على الهاتف وبالرجوع للسجل الطبي تبين بأن موعد المريضة كان في تمام الساعة 5:36 مساء وتم معاينتها من قبل الطبيبة في الساعة 5:10 (قبل الموعد المحدد ب26 دقيقة ) وسيتم تنبيه موظفي السجلات لضرورة اعطاء العميل تفاصيل الموعد بدقة لتجنب حدوث مثل هذه المواقف مستقبلا |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-17472 | 12/10/2023 12:00:00 AM | 12/11/2023 1:49:34 PM | 12/11/2023 12:00:00 AM | ||||||
5608 | ali hussain | 990407691 | 36171161 | السلام عليكم ورحمة الله وبركاته بداية يطيب لنا شكركم على جهودكم في خدمة الوطن والمواطنين.أما بعد، ففي يوم الجمعة الموافق 8/12/2023 وتحديدا بتمام الساعة الثالثة والنصف، دخلت على طبيبة بحرينية غرفة 1 في مركزسترة الصحي ، حيث كنت في حالة تعب شديد بحرارة مرتفعة (38.5 درجة مئوية) مع الم في الظهر والارجل والصدر كانت حرارتي قد ارتفعت منذ الصباح وشربت حبتين باراسيتامول عند الساعة العاشرة صباحا ولكن الحبوب لم تخفض الحرارة . كتبت لي الطبيبة حبوب باراسيتامول(باراسيتامول بالوريد)ليكون المفعول اسرع وفعال اكثر، لكنها لم توافق رغم اني اصريت عليها perfaiganولكنيي طلبت منها اكثر من مرة بسبب تعبي الشديد، وكان رفضها هذا بحجة انني لا احتاجة وان حرارتي ليست مرتفعة بما فيه الكفاية فاي حرارة تحتاج ؟ حرارتي مرتفعة وجسمي يؤلمني ؟ ام هو تصرف شخصي: للاسف Perfaigan الىبرفلقان اذا! هل بحق للطبيبة رفض اعطائي وحتى لم تخبرني بتشخيص حالتي ولا بخطة العلاج اتي اليوم الثاني وحرارتي بقيت مرتفعة لاكثر من 24 ساعة ولم اشعر باي تحسن نرجوا منكم النظر في الامر |
في الرد على صاحب الشكوى علي حسين صاحب الرقم الشخصي 990407691 في تاريخ 10/12/2023 بخصوص طريقة علاج الطبيبة ورفضها اعطاءه الدواء الباراسيتمول عن طريق الوريد وانتظاره تم الاتصال بالمريض والرجوع الى الملف الالكتروني والتحقق مع الطبيبة التي اوضحت انها تتطبق اهداف السلامة والجودة في العلاج من خلال الابتعاد عن استخدام الابر والحقن الوريدية والاعتماد على العلاج الفومي، تم التنبيه على الطبيبة بضرورة التواصل بطريقة صحيحة مع المرضى وشرح الخطة العلاجية بصورة اوضح كي يتقبل المريض العلاج ويرضى عنه وتم شرح للمريض ذلك والتاكيد على وجودنا كمركز 24 ساعة لتقديم الخدمات العلاجية
الدكتورة مناهل الوداعيرئيس مجلس ادارة مركز سترة |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-12-92742 | 12/9/2023 12:00:00 AM | 12/11/2023 2:14:38 PM | 12/10/2023 12:00:00 AM | ||||||
5609 | zahra edhem | 001105639 | 66721177 | zahraaedheam@gmail.com | تاريخ 15/11 رحت لمركز سترة الصحي بمشكلة صداع وجيوب مزمن لدرجة لم استطع النوم فاعطاني الدكتور مسكن الم فالسيلان وبعض الادوية المنزلية ومن ضمنها adol. omcet fluticasone proponiate inhealer وهذا البخاخالمفترض لا يوصف لي لانه لمرضى الربو واذا لا اعاني من اي مشاكل فالتنفس بعد استخدامي لهذا البخاخ لمدة 3 ايام اصبت بكحه وسعال شديد لدرجة لا استطيع التنفس جيدا من كثر الكحة المستمرة. ذهبت لصيدلاني وراويته البخاخ وقال لي يجب علي ان اوقفه فورا وانه من الخطأ ان يتم وصف دواء كهذا لي |
في الرد على صاحب الشكوى زهرة ادهيم صاحب الرقم الشخصي 001105639 تم التحقق في الشكوى السابقة بالاستماع الى المعنيين في الشكوى والنظر الى التفاصيل في الملفات الصحية.تم الاتصال بالمريضة بتاريخ 20 نوفمبر الساعة 2 ظهرا وتم الاستماع لحيثيات الشكوى وتبين ان المريضة استلمت بخاخ للفم fluticasone intranasalتم اخبار المريضة بانه نفس المادة الفعالة وانما الاختلاف في طريقة استعمال الدواء وان الاختلاف في طريقة الاستعمال لن يؤدي لاعراض جانبية جسيمةوتم الرجوع الى الطبيب العالج لمناقشة الشكوى والحالة الطبية، وتم التاكيد على ضرورة الانتباه لتجنب الوقوع في اخطاء مماثلة.الدكتورة رقية العكرينائب رئيس مجلس إدارة مركز سترة الصحي |
SHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-12-92771 | 11/18/2023 12:00:00 AM | 12/11/2023 2:32:48 PM | 11/20/2023 12:00:00 AM | |||||
5610 | abbas alaali | 870501089 | 33322831 | a.alaali@live.com | شكوى ضد د زهراء الموسوي مركز سترة الصحي ما عندها لا احترام ولا ادب مع التعامل مع المرضى او ذويهم |
في الرد على صاحب الشكوى عباس العالي صاحب الرقم الشخصي 870501089 في تاريخ 3/12/2023 بخصوص معاملة الطبيبة وانتظاره لمعالجة ابنته فاطمة عباس العالي صاحبة الرقم الشخصي 171209419 تم الاتصال بالمريض والرجوع الى الملف الالكتروني وتبين تسجيل ابنته على الطبيبة زهرا سعيد باقر وليس زهراء الموسوي حيث تم تسجيلة على التصنيف الساعة 20:20 مساء كمستوى رابع وتم معاينته خلال ساعة الساعة 21:40 مساء من قبل الطبيبة وتم التنبيه على الطبيبه بضرورة التواصل بطريقة صحيحة مع المرضى والسجلات والتصنيف بضرورة شرح طريقة التصنيف وعملية التصنيف والوقت الازم للانتظار والتاكيد على وجودنا كمركز 24 ساعة لتقديم الخدمات الصحية والتاكيد على الاقسام التمريض والسجلات بضرورة واهمية التواصل مع المرضى وشرح عملية التصفيف واوقات الانتظار بصورة واضحةالدكتورة مناهل الوداعيرئيس مجلس إدارة مركز سترة |
SHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 23-12-21858 | 12/3/2023 12:00:00 AM | 12/11/2023 2:45:20 PM | 12/3/2023 12:00:00 AM | |||||
5612 | هند الوزان | غير مسجل | 32066006 | أرجو أن توفر أجهزة الفحص للنساء مع انتشار السرطان في كل المراكز الصحية في كل المناطق و لكم الشكر . |
تم التواصل مع المراجعة و شكرها على الاقتراح |
IHC | Administrative | Suggestion | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-12-64099 | 11/30/2023 12:00:00 AM | 12/12/2023 7:47:52 AM | 12/7/2023 12:00:00 AM | |||||||
5613 | شريفة | غير مسجل | 32066006 | لقسم الأسنان ألف شكر على الاهتمام و خصوصا من صديقة فقد قامت بأداء تنظيف الأسنان على أحسن وجه و ايضا حوراء شكرا جزيلا . |
تم التواصل مع المراجعة و شكرها |
IHC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-12-80595 | 11/8/2023 12:00:00 AM | 12/12/2023 7:52:18 AM | 11/9/2023 12:00:00 AM | |||||||
5614 | فاطمة محمد | 39441984 | alamen20008@hotmail.com | كل الأمور في المركز تقدم خدمة ممتازة ولا أي شكوى و رجائي أن تبقى مستوى الخدمات على نفس المنوال و على طول |
تم التواصل مع المراجعة شكرها |
IHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 23-12-90349 | 11/13/2023 12:00:00 AM | 12/12/2023 8:11:31 AM | 11/16/2023 12:00:00 AM | |||||||
5615 | لا يوجد | الدكتور علي سلمان للاسف قال عنه اخي بانه لا يمتلك الاخلاق ولكنني لم اصدقه ذهبت لاضرب الباب بشكل مؤدب ولم ابالغ فتح الباب وبوجه عبوس جدا خاطبني انصدمت
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السلام عليكم ورحمة الله وبركاته.. تحية طيبة وبعد،،،
في الرد على المقترح تاريخ 26/11/2023 بخصوص تصرف الطبيب علي سلمان تم تنبيه الطبيب على ضرورة التواصل بشكل مهني مع المراجعين مع التزام بميثاق اخلاقيات المهن الطبية مع ميثاق حقوق المريض
الدكتورة مناهل الوداعي رئيس مجلس ادارة مركز سترة الصحي
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SHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 23-12-35244 | 11/26/2023 12:00:00 AM | 12/12/2023 9:00:31 AM | 11/26/2023 12:00:00 AM | ||||||||
5616 | جعفر ابراهيم احمد | 870803921 | 33256121 | الرجاء النظر في حال المريض اعلاه حيث انه يشتكي من الن عصب الاسنان وموعدة في شهر يناير القادم (المريض كان له موعد اليوم .. للعلم) |
تم الاتصال للمريض وتوضيح طريقة المواعيد، المريض كان يريد العلاج الكامل في طوارئ وليس المواعيد، وهذا غير متوفر تم الشرح له (ملاحظة مواعيد مركز سترة قريبة بالنسبة لمراكز ثانية لعلم المسؤولين الكرام |
SHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10866 | 10866 | 23-12-97509 | 11/21/2023 12:00:00 AM | 12/12/2023 9:10:28 AM | 11/21/2023 12:00:00 AM | ||||||
5617 | Ahmed Fawzi | 030203820 | 38040424 | af36886044@gmail.com | السلام عليكم الغالي بغيت اعرف هل انا عندي تأمين صحي تبع الشغل اللي اشتغل فيه او لا؟ لأن صار لي 9 شهور اشتغل معاهم ولا حصلت البطاقه مالت التأمين ف الي اتأكد ماعليك امر. |
تم التواصل مع المراجع و تبين بأنه يستفسر عن التأمين الصحي المتعلق بجهة عمله لتلقي العلاج في القطاع الخاص و أبلغناه بأن هذا التأمين يتعلق بجهة عمله و ليس له علاقة بالمركز الصحي ، وأن الخدمات الصحية تقدم لجميع البحرينيين بالمجان ، كما أبلغناه بأن مجمعه السكني يتبع مركزيوسف انجنير الصحي و ليس مركز مدينة عيسى الصحي . |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-12-98409 | 11/6/2023 12:00:00 AM | 12/12/2023 9:12:48 AM | 11/6/2023 12:00:00 AM | ||||||
5618 | khadija Saeed | 790708302 | 33886299 | khadijasaeed79@gmail.com | رحت مركز مدينة عيسى الصحي الساعه ٥ العصر اول ماطلعت من دوامي تعبانة وظهري يعورني أبي موعد الا خلصت المواعيد ، الزين عطوني تحاليلي بس ! لا ما يصير بس حالات طوارىء ما في مواعيد !!!!! شلون خلصت ؟ الساعه 5:00 ؟ مافي احد ف المستشفى الا قليل ؛ مايصير تجوفني الدكتوره بين المرضى ؟! روحي التمريض اذا فيج شي يكون بس الضغط و حرارة يعتبر طوارىء!! الزين ماجيك الا الضغط بس ؟ والممرضه قالت لي صفره قلت لها لان الحديد نازل عندي ٣ من جذي جيتكم!! اقولهم لا ظهري ما أقدر امشي لو تبين تجين بكره او تروحين مستشفى انجنير ساعه 7:00 ما في الا مريضين ثلاثة ما في مرضى الا عند الممرضه بس!!! |
تم التواصل مع مقدمة الشكوى و الاعتذار منها لعدم تسجيلها ، و أوضحنا لها بأن حالتها الصحية بحسب معايير التصنيف لا تعتبر من الحالات الطارئة ، كما أوضحنا لها بأن أكثر المواعيد يتم حجزها عن طريق الاونلاين و عن طريق مركز الاتصال و بالتالي لا يتواجد كثير من المرضى في المركز حيث يحضر المريض للمركز في الوقت المحدد للموعد الذي تم حجزه ، و قد أبدت استيائها من النظام المتبع في تصنيف الحالات الطارئة ، كما ذكرت بأنها حاولت لعده مرات في الفترة الصباحية أن تقوم بحجز موعد لها بعد الساعة الخامسة مساء للتردد على المركز بعد الانتهاء من دوامها إلا أن المواعيد دائما غير متوفرة في برنامج صحتي و أبلغناها بأننا سنوصل ملاحظاتها التي ذكرتها لرئيس مجلس الإدارة .
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IHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-12-66235 | 11/7/2023 12:00:00 AM | 12/12/2023 9:22:58 AM | 11/7/2023 12:00:00 AM | |||||
5619 | Hawra Ahmed | 910909504 | 37759560 | hoor2121@icloud.com | السلام عليكم عندي شكوى بخصوص المواعيد وديت بنتي فحص حق المدرسة وبعد مافحصتها الدكتورة قالت لي انه في عمرها شي غريب انه طالع لها شعر سميك في منطقة العانه وهي عمرها توه ٦ سنوات خبرتني انها بتحولني السلمانيه وبعد ماراح زوجي عطوه موعد عقب شهرين تاريخ ١/١٤ وديتها خاص عند استشاري غدد صماء وبعد ماكشف عليها طلب مني عدة تحاليل للهرمونات والتراساوند ظروري اسويهم لها بس الظروف ماتسمح لنا نسويه في خاص مبلغ التحاليل والالتراساوند كبير اتمنى منكم ظروري تقديم الموعد لي عشان اتطمن على بنتي قبل لا يكون بلوغ مبكر او هرمونوتها فيها شي رفقت لكم التقرير والفحوصات اللي طلبها رقية حسن عيد 170811271 رقم التواصل 37759560
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تم التواصل مع والدة الطفلة حوراء ، حيث تم إدخال التحاليل المختبرية الخاصة بالهرمونات كما تم التواصل مع قسم الأشعة لإعطائها موعد تلفزيون بتاريخ 27/12/2023 بمركز يوسف انجينير الصحي. شكرت والدة الطفلة حسن التعامل معها ، وحصول ابنتها على موعد قريب متمنين لها وافر الصحة والعافية |
IHC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-12-76677 | 11/9/2023 12:00:00 AM | 12/12/2023 9:36:40 AM | 11/12/2023 12:00:00 AM | |||||
5620 | Naseenara Brade | 860709892 | 36771638 | naseenfaiz@gmail.com | My children’s CPR is still registered under old health center even after changing CPR address and informing the relevant health center. Because of this I can’t book appointments on Sehati app. The app shows Isa Town health center instead of Hamad Kanoo health center |
تم التواصل مع مقدمة الشكوى و أبلغناها بأنه تم إلغاء تسجيل طبيب العائلة في مركز مدينة عيسى الصحي و عليها مراجعة مركز حمد كانو الصحي للتسجيل على طبيب العائلة ، كما أبلغناها بضرورة مراجعة مركز مدينة عيسى الصحي لإستلام بطاقات صحتي . |
IHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-12-32808 | 11/27/2023 12:00:00 AM | 12/12/2023 9:45:17 AM | 11/27/2023 12:00:00 AM | |||||
5621 | ثريا صالح مهدي علي | 33244407 | التركيز على من هم في حالة خاصة من قبل من يعاني مرض نفسي مع المرض العضوي والسرعة في مباشرة المريض حتى لا يتعرض الى انتكاسه مرضية في قسم التمريض المعالجة التحديد السيلان في بعض الاحيان الاحظ تقديم من أتى متأخر على مريض آخر يوجد عدم انضباط في بعض المعاملات |
تم التواصل مع المريضة لمعرفة حيثيات الموضوع، وتم شرح الألية المتبعة في قسم المعالجة بمراكز الرعاية الصحية الأولية وتم شرح لها انه يوجد خدمة لتقديم صغار السن وكبار السن وذوي الهمم، حيث أبدت المرافقة تفهمها للموضوع.اقترحت زيادة عدد الأسرة لاستيعاب عدد المرضى، حيث تم رفع المقترح لإدارة التمريض. |
SJC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-12-57595 | 12/12/2023 12:00:00 AM | 12/12/2023 9:46:43 AM | 12/12/2023 12:00:00 AM | |||||||
5622 | Ebrahim Janahi | 530051150 | 39688882 | bmw28882@hotmail.com | م 20-11-2023 اتجهت الى مركز مدينة عيسى الصحي لإستلام بطاقاتنا الصحية الجديدة حيث اني لاحظت ان بطاقة ابني الرقم الشخصي ناقص رقم الصفر في البداية حيث رقمه الصحيح هو 021004579 ومذكور في البطاقة 21004579 حيث اليوم الثاني اتجهت الى مركز مدينة عيسى الصحي الاستعلامات واخبرتهم بأن في خطأ في الرقم الشخصي وقال الموظف الذي سلمني البطاقات ان هذا عادي فبعض البطاقات يوجد رقم الصفر في البداية وبعضهم لايوجد رقم الصفر استغربت من كلامة. ولذلك اتجهت لموقع التواصل للاستفسار عن هذا الموضوع من وزارتكم الموقرة ولكم مني جزيل الشكر والاحترام مرفق نسخة من البطاقة الصحية. للتواصل معي 39688882 . |
تم التواصل مع مقدم الشكوى و الاعتذار منه و سيتم التواصل معه بعد طباعة البطاقة المعدلة لاستلامها ، كما تم التأكيد على الطلبة و مبتعثين العقوبات البديلة بضرورة إبلاغ موظفين السجلات عند وجود أخطاء في بطاقات صحتي ليتم إعادة طباعتها . |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-12-36587 | 11/22/2023 12:00:00 AM | 12/12/2023 9:50:46 AM | 11/22/2023 12:00:00 AM | |||||
5623 | bushra alhawaj | 790101246 | 36377057 | oxoxoab@gmail.com | السلام عليكم اريد ان اتواصل مع المستشفى مطرشين لي مسح ان عندي موعد بكرة واريد ان استفسر ولا احد يرد وش الحل من الساعه 8 الصباح الى الان الساعه 10:15. |
تم التواصل مع المراجعة و الإجابة على استفسارها و التأكيد عليها لعمل التحاليل المختبرية و مراجعة طبيبة عيادة السكر
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IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-12-32994 | 11/20/2023 12:00:00 AM | 12/12/2023 9:57:32 AM | 11/27/2023 12:00:00 AM | ||||||
5624 | Mohammed Khalil | 870909029 | 33330199 | Mohammed.1199877@gmail.com | ذهبت لمركز مدينة عيسى الصحي قبل الساعة ٣ ظهراً بدقائق ،، فأخبرني موظف الإستقبال بأنه لا توجد مواعيد وأنه يجب أن أذهب لمركز انجنير الطبي في الساعة ٧ مساء ، مع العلم بأنني ذهبت لقاعة الإنتظار ولا يوجد هناك سوى ٥ مرضى من النساء والرجال فقط ، وقد حدثت لي هذه المشكلة سابقاً وعندما ذهبت لمركز انجنير انتظرت لأكثر من ساعة ونصف فهل يعقل انتهاء المواعيد مع عدم وجود المرضى في المركز ،، وقد حاولت اخذ موعد عن تطبيق صحتي في اليوم السابق وللأسف بأنه لا يوجد مواعيد الا بعد يومين ،، اتمنى بأن لا تقفل المواعيد وهناك ٤ ساعات قبل غلق المركز.
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تم التواصل مع المراجع و الاعتذار منه لعدم حصوله على موعد في نفس اليوم ، و قد طلب النظر و العمل على أن تتوفر المواعيد بقدر أكبر للمرضى لحل مشكلة الانتهاء المبكر للمواعيد . |
IHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-12-10075 | 12/5/2023 12:00:00 AM | 12/12/2023 10:02:45 AM | 12/5/2023 12:00:00 AM | |||||
5625 | Ruqaya Jameel | 921006578 | 34105506 | roqayajm@gmail.com | تم تحديث العنوان في البطاقة الذكية إلى مجمع 733 وتحويلي إلى مركز مدينة عيسى الصحي لكن عند حجز موعد عن طريق الموقع يظهر لي فقط خيار مركز يوسف انجنير (المركز السابق) التابع لمجمعي السابق نرجى منكم تحديث البيانات على المركز التابع لمجمعي الحالي.
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تم إلغاء الربط لطبيب العائلة بمركز يوسف انجنير لتتمكن مقدمة الشكوى من حجز المواعيد عن طريق الموقع لمركز مدينة عيسى الصحي و من ثم التواصل مع مقدمة الشكوى ، كما أبلغنا بمراجعة مركز يوسف انجنير لاستلام بطاقة صحتي . |
IHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-12-63590 | 12/6/2023 12:00:00 AM | 12/12/2023 10:06:26 AM | 12/6/2023 12:00:00 AM | |||||
5626 | حميد جعفر يوسف | 790606690 | 33936554 | no@email.com | وردتنا شكوى هاتفية بشأن انتهاء مواعيد مركز بلاد القديم الصحي قبل ساعة أو ساعتين من انتهاء الدوام الرسمي. الرجاء التواصل مع العميل وحل الموضوع. |
تم التواصل مع المراجع و توضيح نظام المواعيد و إجراءات التصنيف. |
BQC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10851 | 10851 | 23-12-97041 | 12/12/2023 12:00:00 AM | 12/12/2023 1:57:37 PM | 12/12/2022 12:00:00 AM | |||||
5627 | Khadija Alshaikh | 960802240 | 38759290 | khadijaalshaikh66@gmail.com | اريد ان احجز موعد اونلاين من يوم السبت لليوم ومو راضي عن طريق موقع الخدمات الالكترونية وصحتي |
تم التواصل مع العميل وقد ابلغتني بأنه تم التواصل معها من قبل الحكومة الالكترونية بخصوص المشكلة التي تم ارفاقها في الشكوى كما تم شرح طريقة حجز المواعيد عن طريق الاتصال بمركز الاتصال 80007000 |
NDC | Administrative | Complaint | Appointments | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-12-61546 | 12/11/2023 12:00:00 AM | 12/12/2023 2:07:53 PM | 12/11/2023 12:00:00 AM | |||||
5628 | Hussain Altaan | 850907985 | 39763550 | bu_sawsan@hotmail.com | السلام عليكم ورحمة الله وبركاته اود ان اقدم شكوى على مركز بنك البحرين الوطني الدير حيث ذهبنا الساعة الواحده ظهراً وابني يعاني من حراره مرتفعه ولم يدخلونا على الطبيب ويقول ان المواعيد قد نفدت ويطلبون تصنيف المريض اذا كانت حالته تستدعي الدخول للطبيب المعالج حيث ان المركز يعمل من السابعة صباحاً حتى السابعة مساء حيث هناك متسع من الوقت لنهاية الدوام الرسمي للمركز وهذه ليست المره الاولى ويطلبون منا الذهاب الى مركز الحد او مركز حالة بو ماهر بعد السابعة مساء لتلقي العلاج |
تم الاتصال بالعميل وشرح الية التصنيف والحالات التي تصنف حيث تم التوضيح له بان حالة الولد لم تكن مستعجله حتى يتم إدخاله بناءا على كلامة بان الولد كان يعاني من ارتفاع درجة الحراره التي نزلت تماما عند تناوله البندول في المنزل وأفاد العميل ان سبب الزياره الرئيسي كان لاخذ اجازه مرضيه للولد للمدرسه كما تم توضيح له بطرق حجز المواعيد على المركز الصحي سواء بالأتصال او بالموقع الألكتروني لتفادي أي تعطيل عند حجز المواعيد في الأيام القادمة وفي ختام المكالمه اثنى العميل على المجهود الكبير الذي يقوم به طاقم التمريض في القسم |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-12-28849 | 12/10/2023 12:00:00 AM | 12/12/2023 2:25:06 PM | 12/10/2023 12:00:00 AM | |||||
5629 | MOHAMED MAHDI EBRAHIM ABDULLA | 871200449 | 33390393 | abumahdi1987@gmail.com | السلام عليكم ولدي يبلغ من العمر 10 سنوات مصاب بالشكر النوع الأول في كل شهر اذهب لاستلام ادوات السكر في هذه الوقت لا يتوفر الادوات للعلم في كل سنة يتكرر الأمر و إلى هذا لايوم ، ما الحل |
بداية اتقدم لحضرتكم بجزيل الشكر و التقدير على اهتمامكم و متابعتكم المستمرة و نود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 27/11/2023 تم التواصل مع صاحب الشكوى محمد مهدي 871200449 تم اخبار المراجع بان الادوات متوفرة في المركز ما عدى الوخزات و بامكانه استلام الوخزات حال توفرها من المخازن العامة علما بانه قد تم استلام الادوات في اكتوبر 2023 بالكامل اما بالنسبة الى شهر نوفمبر فقد تم استلامهم ايضا ما عدى الوخزات هذا ما لزم مع حالص شكري و تقديري على المتابعة |
JHC | Administrative | Complaint | Drugs Availability | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-12-57233 | 11/26/2023 12:00:00 AM | 12/13/2023 10:10:54 AM | 11/26/2023 12:00:00 AM | |||||
5630 | Basel Naif | 920115560 | 66903606 | baselalnaif2@gmail.com | السلام عليكم ورحمة الله وبركاته لدي استفسار لو سمحتو ، والدي يعمل في وزارة الداخلية واخواتي البنات اعمارهم في العشرين المركز الصحي يرفض معالجتهم او تسجيلهم بقول لقد طاف عمرهم العشرين عام ، لا اعرف هل يوجد حل لذالك ، علما ان اقاماتهم على وزارة الداخلية ،، شكرراا جزيلا |
تم التواصل مع المراجع وشرح له التعليمات القانوية الخاص بالاعفاء، وان ابناء الاجانب الذين تزيد اعمارهم عن 18 عشر عاما لا يشملهم الاعفاء |
MJK | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-10894 | 12/13/2023 12:00:00 AM | 12/13/2023 10:39:55 AM | 12/13/2023 12:00:00 AM | ||||||
5631 | Taiba Sabba | 970105983 | 33381619 | Taibasabba@gmail.com | تحية طيبة و بعد ،،، توجهت في حدود الساعة 2:15 إلى مركز محمد جاسم كانو لحجز موعد و اعلمتني الموظفة بعدم وجود مواعيد الا للحالات الطارئة و ذلك من خلال عيادة التصنيف و هو ما دفعني للتقدم بهذه الشكوى للفت نظركم للمشكلة و إعادة النظر في آلية حجز المواعيد فمن غير المنطقي عدم استفادة المريض من الخدمات المقدمة من وزارة الصحة إلا في حال تفاقم حالته الصحية خلاف ذلك عليه الانتظار لليوم التالي ناهيكم عن ان المركز المشار له يعمل على مدار الساعة فكيف نفذت المواعيد في هذا الوقت المبكر كما أود الاشارة الى ان موقع حجز المواعيد لا يعمل بشكل سليم و عملية حجز المواعيد من خلال الاتصال صعبه حيث أنه لا يتم الرد على الاتصال بسهوله كما ان تطبيق صحتي لا يظهر المواعيد الا للفترة الصباحية . كما نرجوا منكم تغيير آلية طبع التحاليل الطبية و إتاحة امكانية طباعتها دون الحاجة للدخول على الطبيب كما في السابق بالأخص لمرضى الأمراض المزمنة الذين يجرون تحاليل بصورة دورية و دمتم بخير |
no answer 10:48 no answr 13:43
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MJK | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-55901 | 12/13/2023 12:00:00 AM | 12/13/2023 1:45:16 PM | 12/13/2023 12:00:00 AM | |||||
5632 | Mohamed Alwazzan | 530007894 | 39675566 | استلمنا صباح اليوم من مركز بنك البحرين الوطني الصحي في عراد بطاقة صحتي وعند سوالنا عن مميزات هذه البطاقة تم التوضيح انها تغني المريض عن البطاقة السكانية ولا تنفع في اي مستشفى حكومي او خاص فنرجو منكم التوضيح لنا عن مميزات هذه البطاقة ونعلم ان حكومتنا الرشيدة قد انفقت الاف الدنانير من اجل اصدار هذه البطاقة ليس فقط لتقديمها الى المركز الصحي عند المراجعة وفي اعتقادنا ان هناك العديد من المميزات بإصدار هذه البطاقة فنرجو منكم التوضيح وشكر |
تم الاتصال بالعميل وتقديم المعلومات لبطاقات صحتي وشرح مميزاتها |
NAC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 23-12-18032 | 12/13/2023 12:00:00 AM | 12/13/2023 11:11:09 AM | 12/13/2023 12:00:00 AM | |||||||
5633 | Mariam AbdaliAbdullatif | 980703050 | 38378898 | mariam9842@gmail.com | تاريخ ١٠/١٢/٢٠٢٣ في المساء توجهت الى المركز الصحي ( مركز محمد جاسم كانو الصحي) وكنت في حالة ارهاق شديد نتيجة ارتفاع درجة حرارتي و الغثيان المستمر. حجزت موعد مع دكتورة جنات حسن محمد كان تعامل الدكتورة غير مقبول رفضت ان تعطيني اي ادوية و كانت تقول ان لا فائدة من المغذي فقط سترتاحين ساعة وكانت نبرة صوتها عالية . وعندما كتبت الاجازة المرضية اكتشفت ان التشخيص هو فحص قبل التوظيف. |
السلام عليكم تم التواصل مع المراجعة ومناقشة موضوع الشكوى وتم الاعتذار منها وسوف يتم التأكيد على الاطباء وممرضات وموظفين المركز على أهمية مهارات التواصل الفعالة مع الجميع شكترين الملااجعه على تفهمها للامر |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-45548 | 12/13/2023 12:00:00 AM | 12/13/2023 1:44:41 PM | 12/13/2023 12:00:00 AM | |||||
5634 | Raya Muthanna | 740324934 | 36884423 | rayaalazzawi@gmail.com |
السلام عليكم عندي علاج طبيعي في مركز مدينة عيسى الصحي و الموظفة جزاها الله خيرا حولتني إلى قسم العلاج المائي و طلبت من الموظف أن يكون الموعد اقرب قليلا مو معقولة موعدي يوم ١١ ديسمبر و الموعد الثاني بعد اسبوعين ٢٤ ديسمبر و خصوصا أنه العلاج المائي صباحا فقط و نحن في إجازة العيد الوطني و لغاية 2 بنابر الرجاء المساعدة و أن تكون كل جلساتي من بعد إجازة العيد الوطني و لغاية 2 يناير و ان يكون الموظف أكثر مرونة و تعاون مع المرضى جزيل الشكر و الامتنان |
لقد تم التواصل مع المريضة والتوضيح لها بأن بعد الموعد بسبب اجازة العيد الوطني يومي الاحد و الاثنين المصادف 17 و 18 ديسمبر. على ان هذا الوضع مؤقت، و قد تفهمت المريضة ذلك.
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IHC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-12-55079 | 12/13/2023 12:00:00 AM | 12/13/2023 1:29:38 PM | 12/13/2023 12:00:00 AM | |||||
5635 | خالد شهاب | 33121300 | السلام عليكم عندي شكوى على مستشفى الحد مدته الانتظار اكثر من ساعه دكتورين على غرفيتن وماشاءاللله المستشفى في ناس وايد كل مريض ياخذ وكت ويا الدكتور انه مريض وصخونه ماقدر انتظر انتظرت اكثر من ساعه وليحين محد ناداني يعني تنتظرونا نروح مستشفى خاص عشان مانتعطل و وسرعه الاحراءات خذمه المستشفى سيىئ الى اسوه الي مريض مايقدر ييلس شيسوي يدفع بيزات في الخاصه والحكومه موفره لنا العلاج مجانا اسوء خذمه وانتظار الي مريض حذه مايقدر ينتظر كل هل مده والي ماعنده مبلغ حق الخاص يموت لين مايي دوره |
تم التواصل مع العميل و تم شرح آلية التصنيف و اعتذر العميل على المبالغة بالتعبير وكذلك كما تم حضوره ثاني يوم و تم تقديم الخدمة على أكمل وجه |
BKH | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-12-38245 | 12/10/2023 12:00:00 AM | 12/14/2023 8:23:36 AM | 12/12/2023 12:00:00 AM | |||||||
5636 | Maryam Abdulmotaleb | 36444772 | Doctor refused to give medicine because of cut cost as he said |
تم التواصل مع الطرفين ( مقدم الشكوى و الطبيب ) و تم وصية الطرفين مراعاة حسن التصرف و الاسلوب |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-12-35225 | 12/10/2023 12:00:00 AM | 12/14/2023 8:26:10 AM | 12/12/2023 12:00:00 AM | |||||||
5637 | السيد حسن جعفر | 37772770 | السلام عليكم حضرنا الي مستشفي بنك البحرين والكويت بالحد للعلاج وانتظرت فوق الساعتين من ٨ مساء الي ١٠ مساء مع ان مافي زحمه المستشفي وكل ماتضرب غرفه رقم ٧ تقول الدكتوره ماجا دورك علما انها تشتغل ببطء شديد ارجو التكرم منكم و تسهيل الاجراءات هناك مرضي كبار ف السن وأطفال . |
تم التواصل بالعميل و تم اعلامنا بسحب الشكوى من برنامج تواصلو لا يوجد شكوى بخصوص الطبيبة |
BKH | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 23-12-23073 | 12/4/2023 12:00:00 AM | 12/14/2023 8:28:45 AM | 12/5/2023 12:00:00 AM | |||||||
5638 | Taiba Sabba | 33381619 | Taibasabba@gmail.com | تحية طيبة و بعد ،،، توجهت في حدود الساعة 2:15 إلى مركز محمد جاسم كانو لحجز موعد و اعلمتني الموظفة بعدم وجود مواعيد الا للحالات الطارئة و ذلك من خلال عيادة التصنيف و هو ما دفعني للتقدم بهذه الشكوى للفت نظركم للمشكلة و إعادة النظر في آلية حجز المواعيد فمن غير المنطقي عدم استفادة المريض من الخدمات المقدمة من وزارة الصحة إلا في حال تفاقم حالته الصحية خلاف ذلك عليه الانتظار لليوم التالي ناهيكم عن ان المركز المشار له يعمل على مدار الساعة فكيف نفذت المواعيد في هذا الوقت المبكر كما أود الاشارة الى ان موقع حجز المواعيد لا يعمل بشكل سليم و عملية حجز المواعيد من خلال الاتصال صعبه حيث أنه لا يتم الرد على الاتصال بسهوله كما ان تطبيق صحتي لا يظهر المواعيد الا للفترة الصباحية . كما نرجوا منكم تغيير آلية طبع التحاليل الطبية و إتاحة امكانية طباعتها دون الحاجة للدخول على الطبيب كما في السابق بالأخص لمرضى الأمراض المزمنة الذين يجرون تحاليل بصورة دورية و دمتم بخير |
تم التواصل مع العميل وشرح نظام المواعيد والقنوات المتاحة لحجز المواعيد |
MJK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-94170 | 12/14/2023 12:00:00 AM | 12/14/2023 12:43:06 PM | 12/14/2023 12:00:00 AM | ||||||
5639 | MANAL ALATAWI | 821005413 | 33499926 | تعرضت لحرق من الماء الساخن وذهبت الى مركز مدينة خليفة الصحي الساعة 10:30 وتم تشخيصي على انها غير طارئة وتم اعطائي موعد الساعة 12 مع العلم ان المركز يخلو من الزوار واخبرتهم انني اتالم |
بخصوص الشكوى في المرفق، تم التواصل مع المراجعة منال العطاوي صاحبة الرقم الشخصي (821005413)، لاستيضاح الشكوى حيث إنها أشارت إلى أن المشكلة تخص تأخر الموعد. حيث انها حضرت الى المركز وتم توجيهها مباشرة الى قسم التمريض وتم تصنيفها في الوقت نفسه في تمام الساعة 10:44 صباحا، والانتهاء من التصنيف الساعة 10:47 صباحا، وكانت تعاني من احمرار في الأصابع مع ألم خفيف بسبب تلامس يدها لإبريق الماء الساخن. وتم فحصها وفحص المؤشرات الحيوية ومعاينة مكان الحرق، وتشخيصها على انها حالة غير طارئة (حرق من الدرجة الأولى) هذا بالإضافة الى ان المؤشرات الحيوية كانت في المستوى الطبيعي (درجة الحرارة 36.7، نسبة الاكسجين 99%). ثم تم توجيهها الى قسم السجلات، واعطاءها موعد الساعة 12 ظهرا. الا انها لم تكن راضية عن وقت الموعد، وتم اعلامها من قبل السجلات بأن هذا الموعد المتوفر حاليا، الا انها لم تود الانتظار. وبناء عليه تم الاطمئنان على المريضة أولا، ثم شرح ألية التصنيف، حيث ان المراجعة أبدت تفهمها وشكرها على التواصل، كما وأبدت رأيها في زيادة عدد الأطباء. |
MKHHC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-12-97940 | 12/12/2023 12:00:00 AM | 12/19/2023 9:27:12 AM | 12/12/2023 12:00:00 AM | ||||||
5640 | Ahmed Almutawa | 881008389 | 33900955 | a7madalmutawa@gmail.com | النظام الصوتي لمناداة المرضى في مركز محمد جاسم كانو-دوار ١٧ سيئ جداً بحيث إنه عند مناداة أي مريض لا يمكن سماع الاسم بشكل واضح خصوصاً في قاعة الانتظار عند المدخل الرئيسي للمركز حيث الباب الاوتوماتيكي يصدر صوت عالي عند الفتح و الغلق ولا يمكن سماع الطبيب او الممرضة التي تقوم بمناداة المرضى. ثانياً، نظام التصنيف نظام جيد ومعمول به عالمياً لكن طريقة التطبيق هنا في هذا المركز الذي يغطي فئة كبيرة من المجتمع غير صحيحة، من غير المنطقي أن تكون هناك غرفة واحدة للتصنيف و العشرات من المرضى يقفون حول هذه الغرفة لإنتظار ممرضة التصنيف، يجب زيادة عدد المصنفين على الاقل غرفتين تعملان في آن واحد لهذا المركز الحيوي. الرجاء معالجة هذه الامور للإرتقاء بالخدمات المقدمة كون الرعاية الصحية الاولية بالمملكة خطت خطوات عظيمة وجديرة بالذكر و جميل جداً لو صححنا بعض الامور لتكتمل الصورة الجميلة. دمتم في رعاية الله .. |
تم التواصل مع المراجع واخباره بان هناك طلبات مسبقة لتبديل الاجهزة الحالية باجهزة جديدة، كما تم شكره على تواصله الفعال الذي يخدم الجميع، |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-78325 | 12/19/2023 12:00:00 AM | 12/19/2023 11:10:54 AM | 12/19/2023 12:00:00 AM | |||||
5641 | ابرار صلاح بوعلي | 35592263 | عدم احترام المريض الاسلوب غير لائق "العيادة العامة" دكتورة نيفين
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تم الاتصال بالمريضة وتم مناقشة موضوع الشكوى ، وتم الاعتذار عن ماحصل شاكرين تفهمها للموضوع وسوف نعمل ع توجيه جميع الاطباء على أهمية مهارارت التواصل الفعالة |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-12-07140 | 12/18/2023 12:00:00 AM | 12/19/2023 12:37:29 PM | 12/18/2023 12:00:00 AM | |||||||
5642 | عبدالجليل سلمان الشاخوري | 39656999 | نشكر وزارة الصحة وبالخصوص المسئولين والاطباء والموظفين |
الهاتف مغلق |
MJK | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-12-03686 | 12/11/2023 12:00:00 AM | 12/19/2023 12:49:41 PM | 12/19/2023 12:00:00 AM | ||||||||
5643 | Jehan Ali | 941210090 | 36591377 | jahromi_3@live.com | .السلام عليكم غير قادرة على اخذ موعد من تطبيق صحتي لابنتي والمركز التابع لنا هو مركز مدينة عيسى الصحي
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تم التواصل مع مقدمة الشكوى و قد أبلغتنا بأنها لا تواجه الأن هذه المشكلة و بإمكانها حجز المواعيد من تطبيق صحتي. |
IHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 23-12-91695 | 12/19/2023 12:00:00 AM | 12/19/2023 1:22:24 PM | 12/19/2023 12:00:00 AM | |||||
5644 | Farooq jaafar | 760310378 | 38888223 | د. نسيم فيصل العلوان المحترمة الفاضلة فاطمة سلمان أحمد المحترمة
الموضوع: شكوى
يرجى التكرم بالإطلاع على الشكوى المرسلة لعنايتكم الكريمة عبر تواصل.
التفاصيل المرسلة (رقم المقترح/الشكوى 2322280662) لدي موعد في الأشعة في مركز النعيم الصحي بتاريخ 20 فبراير 2024. تفاجأت بأن الموعد قد تغير إلى تاريخ 19 ديسمبر 2023. لا أعلم من الذي غير الموعد. لا أوافق على تغير الموعد. إتصلت أكثر من 20 مرة على هاتف رقم 17286888 إلا أنه لا أحد يجيب على الإتصالات. مرفق طيه صورة من الموعد الأصلي. أطلب إرجاع الموعد للتاريخ الأصلي.
أرجوا التكرم بالتواصل معي على هاتف رقم 38888223
مع خالص الشكر والتقدير،،، شكرا علي التحديث.حسنًا أشكرك.شكرا.
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السلام عليكم تم الاتصال بصاحب الشكوى و الاعتذار عن تغيير الموعد بغير موافقته و قبل الاعتذار و تم تغيير موعده من قبل الاشعة و اختيار وقت يناسبه اما بالنسبة للرقم الذي تم الاتصال عليه اتضح انه رقم بدالة مركز النعيم و ليس رقم قسم الاشعة و سيتم التواصل مع صحتي من قبل فاطمة الرياش لتعديل رقم التواصل الموضوع في يرنامج صحتي و اضافة رقم قسم الاشعة في مركز النعيم الصحي
د نسيم فيصل العلوان |
NHC | Administrative | Complaint | Appointments | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10863 | 10863 | 23-12-56580 | 12/13/2023 12:00:00 AM | 12/20/2023 9:03:37 AM | 12/13/2023 12:00:00 AM | ||||||
5645 | عاشور ابو اسماعيل | 39292312 | أتقدم بخالص الشكر والتقدير والعرفان لكل العاملين بهذا المركز العريق لاخلاصهم الشديد وتعاملهم الطيب معنا وجزاهن الله عنا كل خير هذا هو المركز الصحي المثالي في البحرين |
تم اعلام المركز بالشكر |
NHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 23-12-33711 | 12/11/2023 12:00:00 AM | 12/20/2023 9:12:44 AM | 12/19/2023 12:00:00 AM | ||||||||
5646 | Sayed hashem | 991008740 | 36152228 | hksnoos@gmail.com |
السلام عليكم لقد قكت بزيارة مركز محمد جاسم كانو (دوار (۱۷) وبعد انتضار دام لمدة ساعه للدخول على غرفه التصنيف تم تصنيف حالتي ب التصنيف الرابع وعندما حاولنا اخذ موعد تم اخبارنا بتم موعد الطبيب بعد ساعه علما بان حالتي الصحية تلتزم تدخل طبي علما بانني قد دخلت المستشفى على كرسي متحرك ولم يتم اخذ الموضوع بالاعتبار |
تم الاتصال بالعميل عدة مرات ولم يتم الرد . |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-36498 | 12/19/2023 12:00:00 AM | 12/20/2023 9:13:45 AM | 12/20/2023 12:00:00 AM | |||||
5647 | نجمة علي الحايكي | 33156055 | قسم المعالجة الاقتراحات: تدريب الموظفين على اخلاقيات العمل ذهبت الى المركز الصحي يوم الاحد الموافق 19/11/2023 مساء وحولتني الدكتوره الى قسم المعالجة لتلقي العلاج المطلوب، ولكن الممرضين كانوا يتواينون في تقديم العلاج، وعندما طلبت بطاقتي للمغادرة دون تلقي العلاج قاموا بتقديم العلاج ولكن على مضض واستياء مما ادى الى استياء حالتي وارتفاع ضغطي ومازلت مريضة. ملاحظة: الممرضين الذين اساءوا معاملتي ممرضة هندية لا اعرف اسمها وممرضة بحرينيه اسمها مريم |
تم الاتصال بالمريضة والاطمئنان على وضعها وتم حث جميع الممرضات بالاهتمام بالمرضى |
NHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 23-12-73814 | 11/26/2023 12:00:00 AM | 12/20/2023 9:24:37 AM | 12/3/2023 12:00:00 AM | |||||||
5648 | ahmed ali | 910302766 | 33914517 | ahmedaliali4517@gmail.com | في هذا اليوم الاثنين الموافق ١٨/٣/٢٠٢٣ توجهت الى مركز الشيخ جابر الصباح الصحي في حوالي الساعة ١٠.١٥ مساءا وتعرضت للإهانة امام المراجعين من قبل موظفات التسجيل وحارس الامن الموجودين في المركز . |
تم التواصل مع العميل وشرح له الإجراءات المتبعة من التدقيق على هوية المريض للتسجيل وهي إجراءات مشددة لتفادي حالات إنتحال الشخصية وقد أفاد بتفهمة لهذة الإجراءات المطبقة في كل الجهات الحكومية وبخصوص الجزئية الخاصة بأسلوب التعامل مع المرضى والمترددين فقد تم التنبيه على جميع مقدمي الخدمات الصحية بالتعامل بمهنية مع المرضى والمترددين حيث أن الأحترام مطلوب من مقدمي الخدمات الصحية كما أنه مطلوب من المتترديين |
SJC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-12-58659 | 12/19/2023 12:00:00 AM | 12/20/2023 10:57:48 AM | 12/20/2023 12:00:00 AM | |||||
5649 | abrar buali | 960703667 | 35592263 | Abrarbuali13@gmail.com | السلام عليكم .. يوم الأثنين مساءً ذهبت الى مركز محمد جاسم كانو الطبي مدينة حمد الدوار ١٧ في البداية الاستقبال خبروني انتظار ساعة وعقب ما خلصت الساعة قال بعد ساعة المفروض من البداية يخبروني مدة الانتظار ثاني شي نظافة الحمام صفر ثالث شي الدكتورة نيفين لا ترتدي. قفاز و لا ترتدي سكراب طبي وعصبيه وتم فحصي نص فحص و بسبب آلمي اخبرتني لن اكمل فحصك والأمر راجع لي ووصفت لي توائي فقط الرجاء الرجاء اخذ الشكوى بعين الإعتبار خرجت من المستشفى مضايقه والسبب تعامل وأسلوب . الدكتوره !!! يجب على الدكتوره مراعاة المريض والتعامل معه بلطف واحترامه |
تم التواصل مع المراجع والاعتذار |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-71756 | 12/19/2023 12:00:00 AM | 12/26/2023 7:45:43 AM | 12/19/2023 12:00:00 AM | |||||
5650 | zahraa jawad | 961000619 | 36916333 | zahraaalmulla.96@gmail.com | السلام عليكم ورحمة الله عندي شكوه على مركز دوار ۱۷ محمد جاسم كانو الصحي وبالاخص دكتور ليفين ) عرفه ۳ تاريخ ۱٦/۱۲/۲۰۲۳ الساعه 9 الليل كنا متخصصه من تبع التصنيف ( حالة شبه مستعجله) انتظرنا ساعه كامله بدون اي استفاده ولمن نادت الدكتوره قامت تصرخ باعلى صوت ب انها ماراح تعطي الي علاج وتستهزأ بالمرضى هل هذا معقول ؟؟؟ مستشفى كبير فقط حجره وحده و دكتوره تستهزا بالمرضى وتصرخ على كل مريض يدخل عليها هل هذا عدل مريض يجي المستشفى يطلع بدون لا علاج وبأهانه |
تم التواصل بالمراجعة والاخذ بخاطرها |
MJK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-67673 | 12/19/2023 12:00:00 AM | 12/26/2023 7:44:16 AM | 12/19/2023 12:00:00 AM | |||||
5651 | Zainab Sharaf | 030101875 | 39833656 | Zanoobsharaf2003@gmail.com |
انا زینب سيد جمال صاحبه رقم شخصی ۰۳۰۱۰۱۸۷۵ كنت رايحه طوارى إلى مركز محمد جاسم كـ دوار ۱۷ من بعد تصنيف دخلت على دكتورة هدى العصفور كان تعاملها جدا غير قدر عقب ما فحصت تسألني ان شنو فيش قلت لها بطني وان اجي عشان اخذ مسكن تقول لي ما تحتاجين مسكن ولا سيلان و افيش شي وان عندنا نقص في سيلان يعنى الواحد مريض يجي مركز يمرض زياده من تعامل والأسلو وكل مره اجي يصرفوني بنفس الموضوع ماعندنا سيلان أو ما عندنا أدويه او ما تحتاجين ليش عجل اـ المركز إذا ما احتاج يعني اجي أضيع وقت اجي تعبانه ابي دوا وحالي حال اي شخص اجي مركز عشـ يعطونه علاج أطالب باخذ الإجراءات القانونيه على دكتورة هدى العصة لعمل الله |
تم الاتصال بالمريضة والاعتذار منها |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-64284 | 12/19/2023 12:00:00 AM | 12/26/2023 7:43:33 AM | 12/19/2023 12:00:00 AM | |||||
5652 | Sayed Hussain Muneer Alawi | 890200319 | 37703020 | icreator.bh@gmail.com | بالنسبة لحجز المواعيد - عدم توافر المواعيد المسائية في التطبيق والموقع لمركز جابر الصحي - عدم الرد على رقم الاتصال 80007000 (الاجابة دائماً جميع مخابرينا مشغولين حاليا) - لحجز المواعيد المسائية لابد من التوجه للمركز الصحي في الفترة الصباحية X خدمة الكترونية سيئة نريد حل جذري لانه لايمكننا التوجه للمركز في الفترة الصباحية والانتظار في الصف لحجز الموعد وترك الدوامات |
تم التواصل مع العميل والتوضيح له بأن الرقم 80007000 يتبع مركز الأتصال الخاص ب 27 مركز صحي يتم حجز المواعيد من خلالهم ولا يتبع مركز الشيخ جابر الصحي فقط كما تم التوضيح له الضغط الذي يواجة مركز الأتصال بسبب كثرة الأتصالات الواردة له وبخصوص عدم المقدرة على حجزمواعيد للفترة المسائية من خلال تطبيق صحتي أو الموقع فقد تم رفع المقترح مسبقاً للإدارة وجاري العمل على تطبيقه وفي الوقت الراهن يستطيع المريض التوجه إلى المركز لحجز مواعيد مسبقة للأيام التالية بحسب ما يناسبه كما أيضاً يتم ذلك عن طريق مركز الإتصال والذي يعمل من الساعة 7 صباحاً حتى الساعة 3 مساءاً. |
SJC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-12-11679 | 12/19/2023 12:00:00 AM | 12/20/2023 12:29:14 PM | 12/20/2023 12:00:00 AM | |||||
5653 | ABDULLA BUBADER | 861001370 | 36557155 | الاخوة الافاضل بوزارة الصحة تحية طيبة الموضوع موظفة الاستقبال بمركز مدينة خليفة الصحي افيدكم علما انني بوم الاحد 17 ديسمبر وفي الفترة المسائية الساعة 9:30 حضرت اللمركز الصحي برفقت ابنتي وعند وصولي للموظفة القيت التحية عليها ولم تجب ولكن ان تقوم الموظفة بتشغيل اللابتوب اثناء تواجدها على راس العمل ومشاهدة افلام غير مقبول نهائيا واعتقد ان التصرف لا يرضيكم . |
تم التواصل مع مقدم الشكوى واستيضاح الامر منه بشكل اوضح وتم توجيه الموظفة وجميع موظفي قسم السجلات لعدم الانشغال بامور اخرى خارجة عن نطاق العمل وكذلك التعامل والتواصل الجيد مع المرضى والمراجعين. |
MKHHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 23-12-02733 | 12/18/2023 12:00:00 AM | 12/20/2023 12:29:46 PM | 12/19/2023 12:00:00 AM | ||||||
5654 | Batool Hussain | 000306894 | 36594484 | batool0325@gmail.com | السلام عليكم ماقط اتصلت في مركز بنك البحرين الوطني بالدير وتم الرد علي هاتفياً لحجز موعد … لازم اذا نبي نحجز الكترونياً بس حالياً الموقع فيه خلل او نروح للمركز وكله فل الحجوزات ومايعطون الا يوم ثاني |
تم التوصل مع المريضة وشرح آلية المواعيد بالمراكز كما تم تزويدها برقم مركز الاتصال 80007000 لأخذ موعد |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 23-12-08505 | 12/20/2023 12:00:00 AM | 12/20/2023 1:02:49 PM | 12/20/2023 12:00:00 AM | |||||
5655 | نجاة ابراهيم جاسم | 00000 | 33991430 | شكرا جزيلا دكتوره عائشة البنعلي وقسم الصيدلية وقسم الاستقبال |
تم التواصل مع العميله وشكرها |
NAC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-12-48593 | 11/15/2023 12:00:00 AM | 12/21/2023 9:33:28 AM | 11/19/2023 12:00:00 AM | |||||||
5656 | نجاة ابراهيم جاسم | 00000 | 33991430 | شكرا د.عائشة البنعلي وقسم الصيدليه وقسم الاستقبال |
تم التواصل مع العميل وشكرها |
NAC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-12-47403 | 11/15/2023 12:00:00 AM | 12/21/2023 9:38:19 AM | 11/19/2023 12:00:00 AM | |||||||
5657 | نجاة ابراهيم جاسم | 00000 | 33991430 | شكرا جزيلا قسم الصيدليه |
تم التواصل مع العميله وشكرها |
NAC | Administrative | Appreciation | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-12-29034 | 11/15/2023 12:00:00 AM | 12/21/2023 9:39:25 AM | 11/19/2023 12:00:00 AM | |||||||
5658 | محسن مدن | 810700590 | 33116226 | انتظرت بمقدار نصف ساعة عند غرفة دكتور الأسنان ولا يوجد أحد في الغرفة تسريع عملية المعاينة خصوصا مع وجود الوقت لدى الدكتور |
تم الاتصال بالطبيبة المعنية و فهم ما حدث. تبين ان المريض انتظر حوالي 10 دقائق خارج العيادة, لحين قدوم المساعد, الذي كان يعمل من اجل اعادة عمل الكهرباء مرة اخرى.( لهذا السبب كان المساعد يتمشى في المركز و يتكلم بالهاتف- لطلب المساعدة) حيث ان الكهرباء بالقسم كانت قد توقفت قبلها ببعض الوقت. و قام المريض بالدخول للعيادة و ذلك بالخبط على الباب بعنف و اقتحام العيادة بدون استئذان ,و طلب العلاج عدة مرات في هذه الدقائق القليلة, رغم ان الطبيبة المعنية اخبرته بانشغال المساعد.و رغم ذلك, فان المريض المسجل ( ابن المشتكي- يوسف-190806052) قد تم فحصه و الكمال من علاجه قبل موعده المسجل, و ذلك على اكمل وجه, دون اي تقصير من الطبيبة أو المساعد. و شكر المريض الموظفين على ادأهم الجيد قبل الخروج من العيادة. تم الاتصال بالمريض, و شرح الموضوع له, و تم الشرح له نظام المواعيد , و ان الطبيب ملزم بادخال المريض على وقته المسجل , و ان الانتظار قليلا قد يحدث في بعض الاوقات, و هو شيء خارج ارادة الموظفين, لان الجميع يعمل من اجل راحة المرضى. لكن المريض يجب ان يتقبل الانتظار الخارج عن الظروف . كما تم الاعتذار له عن مدة انتظاره, و توجيهه بكيقية التسجيل و العلاج للمرات القادمة. |
NDC | Administrative | Complaint | Waiting Period | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-12-34482 | 12/20/2023 12:00:00 AM | 12/21/2023 9:48:19 AM | 12/20/2023 12:00:00 AM | ||||||
5659 | نجاة ابراهيم جاسم | 33991430 | موظف الامن لايساعد كبار السن ولا يدفع الكرسي المتحرك وباب الصيدليه صغير |
تم الجلوس مع صاحبة الشكوى واخبارها بأنه ليس من اختصاص حارس الامن بدفع الكراسي المتحركه وانه من اختصاص مساعدي التمريض او مرافق المريض تم طلب توسعه قسم المختبر من قبل |
NAC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 23-12-24095 | 11/15/2023 12:00:00 AM | 12/21/2023 9:50:03 AM | 11/15/2023 12:00:00 AM | |||||||
5660 | Zainab Hamaad | 951110616 | 35016251 | zainabhamaad95@outlook.com | السلام عليكم ورحمة الله وبركاته .. اما بعد انا المواطنه زينب محمد عبدالله اوجه شكوى تجاهه مركز الشيخ جابر الاحمد الصباح الصحي ، بسبب اكثر من مره اذهب لكي اخذ موعد واكون في حاله حرجه ويمنعوني من العلاج في حجه ان حالتي غير ضروريه ولا مستعجله ، واذا بي لا اعلم مااذا افعل ولا يوجد لدي دخل للعلاج في المراكز الخاصه ، وفي الامس ذهبت الفجر الساعه ٤ صباحا وكنت في حاله حرجه وينعاد علي نفس الموال ان حالتي ليست حرجه ولا توجد مواعيد وذهبنا انا وزوجي الى كل الغرف لايوجد ولا دكتور في غرفته !! لماذا يفتح المركز 24 ساعه ولا يوجد دكتور في الرابعه صباحا !! ولو هناك حالة طارئه ماذا سوف يفعلون ؟ ، هاذا الموضوع تكرر معي اكثر من مره اذهب واضيع وقتي ولا يدخلوني للمعالجه ، اذا لم يتم معالجتي في هاذا المشفى اريد ان ارجع الى المستشفى السابق الا واهو مستشفى الدير المركزي كان افضل بكثير من هاذا المستشفى الذي لايخدمني وانا جديده على هذه المنطقه وعلى هاذا المشفى وهكذا يتم التعامل معي ؟ ارجو ان يتم ايصال الشكوى الخاصه بي بأسرع وقت لقد اصبحت اتجنب الذهاب الى الممشفى واعالج نفسي ف المنزل بسبب سوء معاملتهم |
تم التواصل مع العميلة لمعرفة حيثيات الشكوى وبعدها تم التوضيح لها بآلية عمل المركز خلال فترة مواعيد الطوارئ وآلية التصنيف والتسجيل على مواعيد الطوارئ وقد أتضح بأن ممرضة التصنيف قد صنفتها على المستوى الرابع حيث يمكنها الإنتظار لمدة 60 دقيقة أو التحويل على طبيب العائلة كأقرب موعد كما وهي حالة شبه مستعجلة بحسب التصنيف وستم التنبيه على موظفي السجلات لشرح وتوضيح الألية للمرضى في المرات القادمو وطرح خيار التسجيل على طبيب العائلة في حالة عدم توفر المواعيد. |
SJC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-12-59521 | 12/20/2023 12:00:00 AM | 12/21/2023 12:28:30 PM | 12/21/2023 12:00:00 AM | |||||
5661 | Ruqaya Isa | 800408209 | 39771441 | omsamar4@gmail.com | أحاول الحصول على موعد منذ الاسبوع الماضي على القنوات الالكترونية ولم اوفق وراجعت مركز محمد جاسم كانو شخصياً يوم الخميس الموافق ١٤/١٢ الظهر وتم تحويلي على التصنيف وبعدها رفضوا اعطائي موعد مع الطبيب واخبروني ان اراجعهم بعد الاجازة وبالأمس أيضاً ذهبت ورفضوا كذلك بحجة اني من الحالات البسيطة وكان هناك مسؤول قسم السجلات الموظف نضال محمد الذي برر رفضهم بأنه من أي ساعة يقررون عمل طوارئ وليس كما هو متعارف من الساعة الخامسة مساء الى صباح اليوم التالي!!! ولم يبدي اي اسباب منطقية لذلك عدا انهم من يقررون ويجب على مرضى الحالات البسيطة مراجعة الطبيب في الفترة الصباحية فقط !! هل من المعقول ان كل موظف يقرر ويتصرف لحاله من غير الرجوع الى اجراءات الوزارة .. نعاني نحن منذ شهرين من عدم وجود مواعيد ولا نستطيع متابعة نتائج تحاليلنا وادويتنا … أيضاً يجب وضع برامج كفؤة للمواعيد وتعريف الموظفين بالإجراءات اول بأول تفاديا للتصرفات الشخصية من بعضهم. |
تم التواصل مع العميل وإيضاح الآليات والقنوات المتاحة لحجز المواعيد، وأنه نسعى بقدر المستطاع توفير الخدمة بصورة حسنة. |
MJK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-33297 | 12/21/2023 12:00:00 AM | 12/21/2023 2:01:43 PM | 12/21/2023 12:00:00 AM | |||||
5662 | hussain abdulla | 850702380 | 33838540 | شكوى على قسم العلاج الطبيعي حيث أن أمي مليحة علي 490046509 لديها موعد الساعة 12 وحضرت قبل الموعد وأنتظرت قرابة الساعة الكاملة ولم يتم مناداتها ولم يتم مراعاة سنها وعندما أخبرت المسؤول أخبرني بوجود نقص وقد تم أخذ جميع المرضى إلا أمي وقد غادرت بدون الحصول على العلاج لعدم أستطاعتها على الأنتظار أكثر |
تم التصال بذوي المريضة وترتيب موعد طارىء لها حيث تم توضيح سبب التاخير الذي حصل في الموعد السابق |
SJC | Administrative | Complaint | Waiting Period | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 23-12-92182 | 12/20/2023 12:00:00 AM | 12/24/2023 10:43:15 AM | 12/21/2023 12:00:00 AM | ||||||
5663 | Jenan AlKamel | 921000243 | 36973797 | jenan.alkamel@gmail.com | لقد قمت بالانتقال موخراً الى منطقة البلاد القديم وتم نقل مراجعتي من مركز جدحفص الى مركز البلاد القديم ، ولكنى اريد ان اتابع في مركز جدحفص فكيف اقوم بالنقل؟ |
تم الاتصال بالمريضة وتوضيح الامر لها ، حيث ان عنوانها الحالى تابع لمنطقة بلاد القديم ،، حيث ستتابع زياراتها وعلاجها في المركز التابع للمنطقة التي تسكن بها حسب عنوانها ، لربطها ببرنامج اختر طبيبك في مركز بلاد القديم الصحي ، حيث تقبلت المريضة الوضع وتفهمت ذلك بشكل جيد ، واثنت المريضة على الخدمات المقدمة في مركز جدحفص الصحي. |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-12-82678 | 12/23/2023 12:00:00 AM | 12/24/2023 10:59:46 AM | 12/24/2023 12:00:00 AM | ||||||
5664 | Noora Mohammed | 890609411 | 33337564 | noorahamad11.nh@gmail.com | افيدكم علماً باني توجهت اليوم لعلاج إبنتي الى مركز محمد جاسم كانو الصحي وقد تم تحديد الساعة ٧ صباحاً لحجز مواعيد الاسنان وبسبب سوء التنظيم اضطررنا للوقوف في طابور لأكثر من ٣٠ دقيقة حتى يتم تلقي ارقام العلاج و المحددة ب ١٨ رقم للفترة الصباحية وعند فتح التسجيل قامت مجموعة من المراجعين باختراق الطابور امام انظار موظف الاستقبال علماً بان المركز يوجد به رجل امن خاص بالمركز وقام الشخص المسئول عن توزيع الارقام بادخالهم الى الطابور حيث قال (( شوفوا لكم مكان دخلوهم بينكم )) وبداء بتوزيع الارقام وهنا استفسر هل اصبح النظام في المستشفى قائم على العشوائية و مخالفة النظم الحضارية والاستفسار الثاني اذا كانت اخلاق بعض المرتادين غير حضارية اما كان يجب على الموظف المسئول ان يضبطها لكونها احد مسئولياته بدل ان يقوم بادخالهم في صفوف المنتظمين ثالثاً مع اني كنت التاسعه الا اني لم اتمكن من الحصول على رقم لعلاج ابنتي فعلى من تقع مسئولية هذا الخطأ وهل سنرى حل جذري للمشكله لضمان عدم تكراره فخطاء الموظف خطاء منظومة وليس خطاء شخصي يدل على عدم المتابعه من مسئولية وعدم وضع حلول ادارية من قبل ادارته.. |
تم التواصل مع المراجعة واعلامها بان هذه الالية الحالية المتبعة (فتح الجهاز في السابعة صباحا)، وما يخص الموظف فانه قام بتوجيه المراجعين بالوقوف بانتظام لكي ياخذ كل واحد دوره. |
MJK | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-84362 | 12/24/2023 12:00:00 AM | 12/24/2023 11:32:04 AM | 12/24/2023 12:00:00 AM | |||||
5665 | malak radhi | 981102727 | 38708229 | malakradhi933@gmail.com | اتقدم بشكوى على مركز محمد جاسم كانو الطبي في تاريخ 21/12/2023 ذهبت الى موعد بسبب اللتهاب في العين على حسب تشخيص الدكتور محمد العسبول وفي نفس الوقت قام الدكتور بصرف دواء خاطئ يصرف الى اللتهاب الجلد و اخبرني بانه يوضع في داخل العين ، لحسن الحظ قبل استعمال الدواء قرأت الوصفة الطبية المرفقة مع الدواء و استنتجت ان هذا الدواء يستخدم للاستخدام الخارجي على الجلد فقط وممكن يؤدي الى مشاكل خطيرة جدا جدا في العين و شبكية العين وتؤدي الى فقدان البصر .. توجهت مرة اخرى الى الدكتور و اخبرني انه صرف لي هذا الدواء عن طريق الخطأ .. و هذا الخطأ كان ممكن ان يؤدي الى فقدان بصري و انا اكتب لكي تكون هناك رقابة اكثر و ان لايتعرض اي شخص اخر لنفس الموقف و ممكن ان يفقد بصره و طبعآ عن طريق ( الخطأ) على حسب كلام الدكتور وشاكرين لكم تعاونكم .. تم ارفاق صورة الدواء الخاطئ |
بخصوص الشكوى المقدمه من العميله ملاك رضى ، تم التواصل معها ومناقشه موضوع الشكوى حيث تم الاعتذار منها شاكرين لها تفهمها للموضوع وسوف يتم عمل اجتماع مع الطبيب واجراء العمل اللازم |
MJK | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-13631 | 12/24/2023 12:00:00 AM | 12/26/2023 8:53:52 AM | 12/26/2023 12:00:00 AM | |||||
5666 | Asma Mohaned | 900201240 | 33055944 | asma.rashed.m@gmail.com | مركز محمد جاسم كانو ١- المركز لا يقبل مواعيد بالهاتف وبحسب كلام الموظفة ان تلك الخدمة لاتتوفر منذ اكثر من شهر ٢- عدم وجود مواقف سيارات تكفي للمراجعين ، ونضطر للوقوف في الشارع والمساحات الغير مرصوفة والتي من تضر عجلات المركبة ٣- عدوم وجود طاقة استيعابيه ومواعيد كافية للمرضى التابعين للمركز ٤- اضطرارنا دائما للانتظار لاكثر من ساعه لمناداة رقم التذكرة والمفاجأة بعدم وجود مواعيد شاغرة ٥- يتم انتهاء مواعيد الفترة الصباحية والمسائية قبل الساعه ٩ صباحا يوميا ٦- التصنيف في المركز يتم حسب درجة الحرارة فقط اما الاعراض الاخرى لا تؤخذ بتاتًا بعين الاعتبار ٧- لا تتوافر مواعيد عن طريق الموقع الإلكتروني الا بعد ٣-٤ ايام ٨- المركز لا تتوفر فيه خدمة علاج العصب للاسنان ٩- المرافق الصحية بالمركز تحتاج عناية اكثر ٤- توجهت لمدير المركز (السيد الشغلان) اخبرته بإجهادي وتعبي وعدم حصولي على موعد منذ اكثر من ٣ ايام كان رد مدير المركز السيد الشعلان ،(لا استطيع تسجيلك ولا يد لي في تلك الضغوطات ، اكتبي تعليقك في تواصل ليتم خدمتك والرد عليك من منصب اكبر مني والمركز لا يتحمل كمية المرضى التابعه له) |
تم الاتصال بالمراجعه والاعتذار لها عن الوضع الحالي الذي تنظر له الاداره بعين الاعتبار لتحسين خدماتها
وكذلك تم شكرها على الملاحظات وطمئنتها بخصوص متابعة طلبات تطوير المركز الصحي وابدت تفهمها وشكرها للاستجابة السريه.
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MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-15241 | 12/24/2023 12:00:00 AM | 12/24/2023 1:07:41 PM | 12/24/2023 12:00:00 AM | |||||
5667 | Asma Mohaned | 900201240 | 33055944 | asma.rashed.m@gmail.com | مركز محمد جاسم كانو الصحي ١- المركز تكثر فيه الحشرات ٢- لا تتوفر مقاعد انتظار كافية للمرضى ٣- يتم اعطاء الموعد بحسب ظروف المركز وليش المريض ٤-عدد الاطباء مقارنة بعد. المراجعين لا يتناسب مما يشكل ضغط نفسي. وجسدي على الاطباء وبالتالي الضغط النفسي على المراجعين ٥- قسم الصيدلة يمتنع بعض الاوقات عن الاوقات عن الاتصال يالطبيب لتعديل وصفه طبيه او ابلاغ الطبيب المختص بإدخال الوصفه الطبية والزام المراجع بالتردد على الغرف الاطباء لاكثر من مره ٦- يتم ارسالي بشكل متكرر لليحث عن الطبيب المسؤول لاستكمال اجراءات الوصفة الطبية او طباعة ورقة حضور او اجازة مرضية .. ٧- لايوجد تواصل بين موظفي المركز والاطباء والممرضين والصيدلانيين |
تم الاتصال بالمراجعه والاعتذار لها عن الوضع الحالي الذي تنظر له الاداره بعين الاعتبار لتحسين خدماتها
وكذلك تم شكرها على الملاحظات وطمئنتها بخصوص متابعة طلبات تطوير المركز الصحي وابدت تفهمها وشكرها للاستجابة السريه.
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MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-82637 | 12/24/2023 12:00:00 AM | 12/24/2023 1:08:20 PM | 12/24/2023 12:00:00 AM | |||||
5668 | HAMEEDA ABDULHADI EBRAHIM ABDULAAL | 831002816 | 39069305 | خطاء طبي </ كسر الضرس بدل من خلعه لطفلة عمرها 7 سنوات ، تقلع ضرسها بظريقة غير صحيحة بدون بنج وتظل الظفلة تصرخ من الالم ويتضح ان الخلغ غير كامل . |
تم الاتصال بالمريضة ، وبالرجوع لملف المريضة تبين ان الدكتورة ابتهال العرادي قد أزالت الجزء المتحرك من السن ، وبينت للإبن ضرورة تواجد ولي الالإمر ( الام او الأب) ، ولكنه اصر على تحمل المسؤولية وطلب إزالة الجزء المتحرك لأن الطفلة تشغر بالضيق ، وقد شرحت الدكتورة بأن السن مكسور ومتحرك وانها أزالت الجزء المتحرك وضرورة حضور الطفلة لإكمال العلاج بحضور احد الوالدين ، كما يوجد استمارة موقعة من قبله. ، وكما تم الاتصال بالأم وتوضيح التعميم وتوضيح الحادثة لها، وتوجيهيها لضرورة تواجد احد الوالدين أثناءعلاج الطفل لمن هم دون 18 سنة وأنه بسبب ان السن مكسور ولايمكن عمل أي تدخل جراحي بموافقة وتوقيع الأبن ، وانه يصعب على الإبناداراك طبيعة العلاج وماالى ذلكمن امور وضحتها له الطبيبة قبل علاج اخته وتم سؤال الام عن وضع الطفلة واكدت انها جيدة بعد تلقي العلاج في عيادة خاصة ، وتم توجيه الطبيبة إبتهال العرادي لضرورة اتباع التعليمات الخاصة بالوزارة لعلاج الأطفال لمن هم دون سن 18 سنة
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JHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 23-12-92308 | 12/11/2023 12:00:00 AM | 12/24/2023 1:27:19 PM | 12/13/2023 12:00:00 AM | ||||||
5669 | DANA MOHAMED YUSUF ABDULRAHMAN | 850600294 | 33334431 | everytime i try to make an appoinmtnet with the mother and child clinic for a vaccination , appointment nobody answers the phone ever. |
تم الاتصال بالمريضة والاعتذار منها على عدم الرد على الهاتف ، وحجز موعد لها بتاريخ 27/12/2023 ، وقد تبين ان المريضة تريد حجز موعد لطفلها في قسم الرعاية ، حيث انها حجزت موعدين سابقاً ولم تحضرهما، كما تم تنبيه الموظفة في قسم الرعاية بالانتباه والرد على الهاتف .
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JHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-12-00828 | 12/24/2023 12:00:00 AM | 12/24/2023 1:43:02 PM | 12/24/2023 12:00:00 AM | ||||||
5670 | محمد مكي يوسف | 66363763 | مع الأسف الشديد، كان لطفلي موعد عند د. ميعاد جعفر، ولما حان وقت الموعد وكنا في الانتظار في المركز، تبرز الطفل في الحفاظة فذهبت الوالدة لاخطار الدكتورة التي أبدت استعدادا لاستقبال الطفل بعد تبديله، إلا أنها رفضت المراجعةوذلك بحجة تأخير الوقت. |
تم التواصل مع المراجع والاستماع لشكواه وومن ثم التواصل مع نائب رئيس مجلس الإدارة وتم عمل اللازم مع الطبيبة المذكورة. |
KHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-12-16076 | 12/3/2023 12:00:00 AM | 12/24/2023 4:54:36 PM | 12/7/2023 12:00:00 AM | |||||||
5671 | صديقة أحمد الملاح | 36936994 | شهادة شكر وتقدير لفريق الاستقبال المبتسمات والمتعاونات دوما.وشكر جميل موصول للدكتورة فاطمة العلوي والدكتورة دينا.والشكر الجميل موصول لطاقم غرفة التضميد.أنتن رائعات بحق. Thanks |
تم الاتصال بها ولم ترد على الهاتف وتم ايصال شكرها للموظفين والإدارة. |
KHC | Administrative | Appreciation | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-12-36929 | 12/10/2023 12:00:00 AM | 12/24/2023 4:58:31 PM | 12/14/2023 12:00:00 AM | ||||||||
5672 | صديقة أحمد الملاح | 36936994 | شهادة شكر وتقدير لفريق الاستقبال المبتسمات والمتعاونات دوما.وشكر جميل موصول للدكتورة فاطمة العلوي والدكتورة دينا.والشكر الجميل موصول لطاقم غرفة التضميد.أنتن رائعات بحق. Thanks |
تم الاتصال بها ولم ترد وتم ايصال شكرها للأطباء. |
KHC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-12-20741 | 12/10/2023 12:00:00 AM | 12/24/2023 4:59:45 PM | 12/14/2023 12:00:00 AM | ||||||||
5673 | صديقة أحمد الملاح | 36936994 | شهادة شكر وتقدير لفريق الاستقبال المبتسمات والمتعاونات دوما.وشكر جميل موصول للدكتورة فاطمة العلوي والدكتورة دينا.والشكر الجميل موصول لطاقم غرفة التضميد.أنتن رائعات بحق. Thanks |
تم الاتصال بها ولم ترد على الهاتف وتم ايصال شكرها لقسم التمريض. |
KHC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-12-39093 | 12/10/2023 12:00:00 AM | 12/24/2023 5:00:55 PM | 12/14/2023 12:00:00 AM | ||||||||
5674 | عبداااه صبحي حلبوص | 33752173 | أرجو متابعة الأطباء ورسبشن لا يخدمون بشكل جيد. اهمال من بعض الأطباء تأخير في المواعيد أتيت الساعة 11 صباح للموعد الأن 12:40 مساء لم يتم المناداة من قبل دكتورة بسبب تأخيرها |
تتم الاتصال بالمراجع والاستماع لشكواه وتبين أن موعده في وقت متأخر إلا أنه أراد الحضور في وقت قبل الموعد وتم كتابة ملاحظة في الموعد بعد موافقة الطبيبة وعندما حضر للموعد حدث التأخير بسبب اجتماع الأطباء وقد اعتذرت الدبيبة عن التأخير وهو راض تماما عن الخدمة بقوله "كل شي تمام" |
KHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 23-12-66168 | 12/5/2023 12:00:00 AM | 12/24/2023 5:18:54 PM | 12/7/2023 12:00:00 AM | |||||||
5675 | abbas mirza isa | 39299661 | abbas158@hotmail.com | حضرت المركز لأخذ موعد أسنان عند الساعة 2:23 مساءاً وتفاجأت بأمتلاء المواعيد وراجعت غرفة 5 وقالت أنهم يأخذون مواعيد للحالات الطارئة فقط علماً أن أبنتي لم تأكل منذ 3 أيام ورفضت أن أحضر المريضة فما تصنيف الحالات الطارئة إذاً؟؟؟ |
بعح الرجوع الى التعريف الدولي الى الحالات الطارئة و الذي يعرفها على انها حدث مفاجئ و غير متوقع وليكي يتسنى لنا تصيف الحالت يجب ان يكون المريض موجود ولكن الاب لم يصحب ابنته الى المركز بل قام الاب بتصنيف الحالة بنفسه انها طارئة و هي التي كانت تعاني من 3 ايام . حضر الاب الى المركز الصحي لاخذ الموعد فقط لان ضروف عمله سمحت له بذاك في ذاك اليوم و ليس لان حالت ابنته كانت ملحة |
SJC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-12-74386 | 12/21/2023 12:00:00 AM | 12/25/2023 9:27:25 AM | 12/24/2023 12:00:00 AM | ||||||
5676 | زينب حميد المياح | شكر لأسلوب الراقي والتعامل مع الدكتورة آلاء وكذلك لا أنسى بقية أطباء الشفت شكر وتقدير |
تم إيصال الشكر للدكتورة آلاء وبقية الأطباء |
SJC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 23-12-23427 | 12/17/2023 12:00:00 AM | 12/25/2023 9:30:43 AM | 12/19/2023 12:00:00 AM | |||||||||
5677 | AHMED HASAN AHMED HASAN | 810602512 | 39970222 | الاجهزة الطبية ( درجة الحرارة) 3 مرات يتم فحص جهاز الحرارة ويعطي رقم ولكن الفحص عن الطبيب يكون الرقم آخر أكبر |
بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ورداً على الشكوى تم الاتصال بصاحب الشكوى حيث تم شرح الموضوع له وان الاختلاف في درجات الحرارة امر وازد وان جميع الاجهزة تخضع الى صيانة دورية من قسم الاجهزة الطبية المركزية ، الا ان المريض رفض هذا الرد قائلاً لا اريد كلم ممرضات وانني اعمل في الدفاع المدني وشخص مثقف ولست شخص بسيط اقبل بهذا الرد واريد الرد من الجهات العليا ، ، حيث تم ارسال سجل يوضح صفحة التصنيف والعلاج الذي تلقته المريضة بالاضافة الى تقييم درجة الحرارة بعد تلقي المريضة لعلاجها في قسم التمريض ، كما تم ارفاق صورة توضح ملصق للصيانة الدورية للأجهزة . |
JHC | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 23-12-65680 | 11/8/2023 12:00:00 AM | 12/25/2023 9:32:07 AM | 11/12/2023 12:00:00 AM | ||||||
5678 | Mae Mahilom | 910132402 | 39478115 | mlmahilom@gmail.com | i just want to complain the hoora heaalth center today dated 24/12/2023 i came to the health center at 4:15 p.m and ask for doctor consultation but the reception said that the appointment is already closed the center will close at 7 pm and the appointment they close that so early . Please take an action on this issue please. |
تم الاتصال بالمريضة ولم تجب على الهاتف اكثر من مرة وبعد التدقيق في السستم ومراجعة قسم التمريض تبين انه المريضة فعلا حضرت الساعة 16:29 للمركز وكانت فعلا المواعيد منتهية حتى اخر الوقت وتم تحويلها إلى قسم التمريض لتنيف حالتها اذا كانت عادية أم طارئة بعد ذلك تبين انها تريد فقط عذر طبي لانها لم تذهب لعملها وهذا لا يعد من الحالات الطارئة |
ALH | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 23-12-42756 | 12/25/2023 12:00:00 AM | 12/25/2023 9:45:38 AM | 12/25/2023 12:00:00 AM | |||||
5679 | HUSAIN ABDULLA ABDULHASAN ABDULLA | 820901873 | 33502660 | تغيير أرقام غرف الاسنان ، حيث ان بعض المراجعين يذهبون الى غرفة الطبيب رقم 3 وينتظرون ثم يكتشفون ان هذه الغرفة ليست غرفة الاسنان لقد شاهدت هذا الحدث مرتين امامي ، اقترح جعل ارقام غرف الاسنان متسلسلة بعد ارقام غرف الطبيب . |
تم الاتصال والتواصل مع صاحب المقترح حيث ذكر ان الموقف حصل امامه اكثر من مرة خصوصا لمرضى كبار في السن ولذلك هو يقترح بان يتغير مكان غرفة 3 الاسنان ، حيث سيتم مناقشة هذا الاقتراح في اجتماع مجلس الادارة وتم رفع مقترحه الى الإدراة |
JHC | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 23-12-42924 | 12/21/2023 12:00:00 AM | 12/25/2023 9:49:54 AM | 12/24/2023 12:00:00 AM | |||||||
5680 | BATOOL SAYED SALMAN HUSAIN HASAN | 810307693 | 33347515 | السلام عليكم توجه ابني ليلة البارحة إلى مركز جدحفص الصحي حيث كان يعاني من ارتفاع في درجة الحرارة وألم بجسده وتم تسجليه على غرفة ٨ وكانت طبيبة وقامت الدكتورة بوصف له ابرة فولتارين وتم إعطائه الإبرة في المغذي وافيدكم علما بأن ابني يعاني من ضيق التنفس( الربو ) والطبيبة لم تقم بالاطلاع على سجله الطبي في النظام ( السيستم) وان غفلت عن ذلك او ان الأطباء لا يتطلعون على السجل الصحي للمريض لنفرض ذلك ، كان يجدر بها قبل وصف الإبرة ان تقوم بسؤال المريض ان كان يعاني من الربو او لا حيث أن ابرة الفولتارين لا تعطى لمريض الربو ، وبعد ان رجع ابني للبيت انتكست حالته ولم يعد قادرا على التنفس وكنت سأخسر ابني في لحظة بسبب عدم اهتمام ولا مبالاة من دكتورة لم تقم بعلمها بالشكل الصحيح وقمنا بأخذه الى طوارئ السلمانية ووضع له الأكسجين وتم آخذ اشعه له ويمكنكم التأكد من كلامي بالرجوع لتقرير الطوارئ والى المركز الصحي ستجدون بأنه اعطوه فولتارين وتسبب له بضيق في الشعب الهوائية والتنفس وكدت اخسره اسم ابني : علي حسين حبيل الرقم الشخصي : 050401262
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تم التواصل مع العميل ، والتأكيد بأن الدواء المذكور ( الفولترين ) لم يتم وصفه لإبنها على الإطلاق، حيث تم أعطاؤه الباراسيتامول عبر الوريد وليس الفولتارين وتم الإطمئنان على حالة الإبن والتأكد من سلامته |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 23-12-04068 | 12/24/2023 12:00:00 AM | 12/25/2023 12:35:56 PM | 12/25/2023 12:00:00 AM | ||||||
5681 | Noora Mohammed | 890609411 | 33337564 | noorahamad11.nh@gmail.com | افيدكم علماً باني توجهت اليوم لعلاج إبنتي الى مركز محمد جاسم كانو الصحي وقد تم تحديد الساعة ٧ صباحاً لحجز مواعيد الاسنان وبسبب سوء التنظيم اضطررنا للوقوف في طابور لأكثر من ٣٠ دقيقة حتى يتم تلقي ارقام العلاج و المحددة ب ١٨ رقم للفترة الصباحية وعند فتح التسجيل قامت مجموعة من المراجعين باختراق الطابور امام انظار موظف الاستقبال علماً بان المركز يوجد به رجل امن خاص بالمركز وقام الشخص المسئول عن توزيع الارقام بادخالهم الى الطابور حيث قال (( شوفوا لكم مكان دخلوهم بينكم )) وبداء بتوزيع الارقام وهنا استفسر هل اصبح النظام في المستشفى قائم على العشوائية و مخالفة النظم الحضارية والاستفسار الثاني اذا كانت اخلاق بعض المرتادين غير حضارية اما كان يجب على الموظف المسئول ان يضبطها لكونها احد مسئولياته بدل ان يقوم بادخالهم في صفوف المنتظمين ثالثاً مع اني كنت التاسعه الا اني لم اتمكن من الحصول على رقم لعلاج ابنتي فعلى من تقع مسئولية هذا الخطأ وهل سنرى حل جذري للمشكله لضمان عدم تكراره فخطاء الموظف خطاء منظومة وليس خطاء شخصي يدل على عدم المتابعه من مسئولية وعدم وضع حلول ادارية من قبل ادارته |
تم التواصل مع العميل وقد كان متفهما وإيجابيا، كما اقترح مشكورا توفير حاجز لمسار الطابور عند جهاز أرقام الانتظار لتنظيم المراجعين. وبدورنا أفدناه باستغلال خدمة حجز المواعيد عبر الهاتف لحجز موعد على طبيب الأسنان تفاديا للانتظار. |
MJK | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-41101 | 12/24/2023 12:00:00 AM | 12/25/2023 11:41:56 AM | 12/25/2023 12:00:00 AM | |||||
5682 | zahra hashim hussain sharaf | 33067775 | شكوى على موظفة في الصيدلية (كونتر2) الساعة 10:20 |
تم التواصل مع المريضة حيث تأخرت بالحضور امنفذ الصرف وقامت الموظفة (جنات) بضرب رقم آخر فطلبت الموظفة من المريضة الأنتظار حتى الأنتهاء من المراجعة الأخرى إلا أنها لم ترضى بذلك |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 23-12-01945 | 12/25/2023 12:00:00 AM | 12/25/2023 12:38:43 PM | 12/25/2023 12:00:00 AM | |||||||
5683 | FATEMA SAYED ADNAN ALAWI ALSHARKHAT | 970102232 | 39336657 | نا جدًا مستاءة يوجد في البحرين اطباء ال تهممهم مصلحة المريض، لدي شكوى ضد د. مريم يتيم من مركز جدحفص الصحي، دهبت لها مرتان و في المرتان مشكلتي لم تحل بس تعرضت لمشاكل اكبر و ضعت -١ قبل كم شهر ذهبت لها الشكو لها حموضة المعدة فاخبرتني انه هذا التحليل فقط في مستشفى السلمانية مع عدم شرح لي الطريقة و هل يومجد تحليل اخر و لما ذهبت طوارئ السلمانية اندهشت دكتورة الطوارئ لتصرف د المركز و شرحت لي كيف و انه ليش عن طريق الطوارئ -٢ الحالة الثانية البارحة ذهبت الكشف عن الحمل فكتبت لي اختبار تحليل الحمل عم طريق الدم و النتيجة بعد اسبوع مع انني لم اجر النتيجة في المنزل و استغربت انه ال يوجد نتيجة فورية في الحكومة بعد ذلك اكتشفت انه يوجد تحليل اخر عن طريق البول لمعرفة الحمل و نتيجته فورية و ليس بعد اسبوع انا جدًا مستاءة للتعامل معي بعذه الطريقة و كانما المراكز الحكومية ال يمكنها تقديم المساعدة المطلوبة |
تم التواصل مع العميل ، وشرح ملابسات النقاط في الحالة الأولى كانت تشتكي من الم في الصدر وحرقة لذلك قامت الطبيبة بتحويلها للطوارىء بعد الاطمئنان على نتيجة تخطيط القلب، حيث انه البروتوكول المتبع في مثل هذه الحالات الطارئة للتأكد من سلامة المريض بالدرجة الأولى. في الحالة الثانية قامت الطبيبة بطلب فحص الدم لكشف الحمل وذلك لانه ادق من ناحية النتيجة خاصة بأن الدورة لم تكن متأخرة بعد ، كما تم اخبار العميلة بأن النتيجة ستجهز بالتاكيد خلال 4 ايام( يوم الخميس) |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11043 | 11043 | 23-12-45390 | 12/25/2023 12:00:00 AM | 12/26/2023 8:20:13 AM | 12/25/2023 12:00:00 AM | ||||||
5684 | Mohammed Almusawi | 941005003 | 33888853 | عدم استقبال جميع الحالات في الفتره المسائيه |
تم التواصل مع المراجع وشرح له الالية النتبعة لحجز المواعيد،، الا ان المراجع لم يتقبل الطريقة المتبعة في فحص التمريض ( التصنيف) حيث انه يشكو من الم في الضهر وتم فحص الحرارة والضغط فقط |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-75400 | 12/25/2023 12:00:00 AM | 12/26/2023 9:11:36 AM | 12/26/2023 12:00:00 AM | ||||||
5685 | Yasmeen | 871105446 | 66611187 | مركز محمد كانو الصحي دوار17 خدمتهم جدا سيئة لايراعون حالات المرضى واوضاعهم الصحيه! لدي مشاكل فالعمود الفقري تستدعي الجراحه ويأثر على حياتي وعملي والالام لاتطاااق وممنوعه من المسكنات بسبب تأثيرها ع المعده وتسببت لي بأعراض مرضيه اخرى مما يجبرني على عدم ممارسه حياتي وعملي وعند حضوري للمركز يحولوني للتصنيف الذين يسجلون موعدي ليوم اخر بحجه عدم وجود مواعيد (تكرر هذا الامر كثيييرا) فهل للحالات الاستثنائية من المرضى يتحملون الالام ولايستطيعون اخذ المسكنات كل هذا الوقت! لايوجد اي رحمه او عنايه بالمرضى واقدم شكوتي هذه واذكر اسم الدكتور (السيد محمد العالي) الذي لايقدر الحالات المرضيه و لم ينظر لسجلي الصحي الذي به كل التفاصيل والتقارير. |
تم التواصل مع المراجع والاعتذار منه |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 23-12-35831 | 12/26/2023 12:00:00 AM | 1/10/2024 9:53:51 AM | 12/27/2023 12:00:00 AM | ||||||
5686 | علي المهدي | 36496261 | قسم المعالجة يحتاج الى الة الارقام لكي يعلم كل مريض رقمه |
تم التواصل مع المراجع وشكره على التواصل، كما تم اعلامه ان هناك طلب مسبق للادارة بخصوص اضافة جهاز ارقام للتمريض |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-12-03562 | 12/22/2023 12:00:00 AM | 12/26/2023 11:02:32 AM | 12/26/2023 12:00:00 AM | |||||||
5687 | فاطمة | 33177422 | حمام النساء ريحته سيئة ومافيه كلينكس |
تم التواصل مع المراجع وشكره على التواصل، كما تم اعلامه انه سيتم التواصل مع الشركة المعنية |
MJK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 23-12-05950 | 12/23/2023 12:00:00 AM | 12/26/2023 11:04:55 AM | 12/26/2023 12:00:00 AM | |||||||
5688 | Muneera Saif | 911006389 | 33348082 | muneera.saif91@gmail.com | السلام عليكم امس رجعت من السفر انا وعائلتي نعاني من الزكام واعراض الانفلونزا أخذت موعد في المركز الصحي الشمالي بالبسيتين لي ولا بنتي و زوجي عند نفس الدكتورة هناء بوزيد وذهبت على الموعد و دخلت انا واسرتي وقلت لها اخذت ثلاث مواعيد لي ولهم 4:10 و 4:20 و 4:30 قالت موعد الطفلة و الأب طاف موعدج فقط الموجود مواعيدهم على 1 و 3 يمكن خطأ في السستم قال لها زوجي لا توجد مشكلة نحن جأنا للعلاج الان فهل يمكن علاجنا تم الرد من قبل الدكتورة: يعني انتوا كبار ماتعرفون العلاج بندول في البيت هذا رد رسمي من دكتورة في مركز طبي؟ لو انا اعرف العلاج وانا حامل في الاسابيع الاولى لن اتي الى المركز الصحي للعلاج اذا الطبيب يخبر المريض لم تعرف علاجك فالمنزل لماذا تكبدنا عناء الحضور الى المركز الصحي؟ مع العلم ان المركز الصحي يخدم المواطنين و المقيمين فالمنطقة مهما كانت الحالة الصحية سواءا من زكام الى مختلف انواع الامراض قالت انا اكلم فقط المريضة الى عندها المووعد واعطتني الوصفة وذهبت ابنتي ذات السنتين و زوجي من غير علاج واضطررنا الى ان نذهب الى عيادات خاصة وندفع المبالغ المالية علما ان الدولة توفر جميع العلاجات |
تم التواصل مع العميلة منيرة سيف لمناقشة مضمون الشكوى كما تم رفع الشكوى و مناقشتها مع الطبيبة المعنية وإمكانية إيجاد الحلول المناسبة للتعامل في مثل تلك المواقف و أخذ البيانات من الطرفين ، كما تم توضيح آلية التأخر عن الموعد للعميلة و إمكانية تجديد الموعد و معاينة المرضى المتأخرين عن مواعيدهم حسب ظروف عمل الطبيب . كما أبدت العميلة تفهمها و تقديرها للخدمات الصحية المقدمة للمراجعين |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-12-34421 | 11/1/2023 12:00:00 AM | 12/26/2023 12:25:46 PM | 11/2/2023 12:00:00 AM | |||||
5689 | صالح السادة | 850701538 | 32222911 | العلاج ابسط حقوقي ولماذا تعذيبي في الطرد من مستشفى الى مستشفى وانا اعاني من التعب بسبب المرض اطالب باقالة الشخص الذي اصدار القرار الفاشل بغلق مستشفى الشمالي بحافظة المحرق من الساعة السابعة مساءا وتسبب ذلك في ازدحام مستشفى بوماهر الصحي ازدحام شديد لا يطاق لذلك اطالب بفتح مستشفى الشمالي اقل تقدير 12 ليلا المواطنين متكدسين في مستفى حالة بوماهر الصحي مما يساهم في انتشار الامراض و الاوبئة بسبب الفيروسات التي تنتشر بين المرضى الرجاء ايصال خطابي لسيدي سمو ولي العهد الامين لمحاسبة اصدارا هذا القرار الفاشل |
تم التواصل مع العميل وقد ذكر بانه تابع لمركز المحرق الصحي وانه حضر في الساعة 6:00 مساءا وتم تحويله الى قسم المعالجة لتصنيف حالته ولكن اخبرته الممرضة بانه عليه مراجعة مركز حالة بوماهر الصحي ، و عند ذهابه الى مركز حالة بوماهر الصحي تفاجأ بالاعداد المرضى في قاعة الانتظار، فقد ذكر بانه ذهب للعلاج في أحد العيادات الخاصة. سيتم رفع المقترح للادارة بخصوص تمديد ساعات العمل الى الساعة 12:00 في مركز المحرق الصحي خلال فترة ذروة إنتشار الامراض، ولكن في الوقت الحالي وبحسب قرارات الادارة فإنه مركز حالة بوماهر الصحي ، مركز بنك البحرين والكويت بالحد الصحي، مستشفى الملك حمد الجامعي حاليا يعمل خلال 24 ساعة. |
MHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-12-68739 | 11/5/2023 12:00:00 AM | 12/26/2023 12:37:09 PM | 11/7/2023 12:00:00 AM | ||||||
5690 | Rawan Mohamed | 040104672 | 36202677 | ياريت ترجعون مركز المحرق الشمالي 24 ساعة لي الساعة 5: مساءا يوقفون المواعيد ومركز حالة بوماهر يخبرونا ان مركزكم لي حد الان مفتوح والواحد مايتحمل الم |
تم التواصل مع العميل وشرح آلية عمل المراكز الصحية التي تعمل بعد الساعة 7:00 مساءا حيث انه في حالة كان المريض حالته غير مستعجلة و غير طارئة، يتم اخباره باخذ موعد على المركز الصحي التابع له. |
MHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-12-62885 | 11/6/2023 12:00:00 AM | 12/26/2023 12:36:48 PM | 11/7/2023 12:00:00 AM | ||||||
5691 | Maroua Jamazi | 930102223 | 38383989 | مركز المحرق الصحي قسم رعاية الطفولة والامومة صارلي اكثر من شهر اتصل فيهم من 7 الى 12 ومحد يرد |
تم الاتصال بالعميل و تبين بانها تقوم بطلب التحويل الخاطئ وتم إعطاء العميل رقم التحويل الصحيح وتم حل مشكلة العميل |
MHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 23-12-50147 | 11/12/2023 12:00:00 AM | 12/26/2023 12:40:03 PM | 11/13/2023 12:00:00 AM | ||||||
5692 | شيماء رجب صابر | 850429080 | 36917846 | افادت انها مسجلة بعيادة الامراض المزمنة ونظرا لعدم مقدرتها على الحضور فانه يتم التواصل معاها عن طريق الهاتف ويتم تسجيلها كخدمة TELE-NCD الاانها في آخر 3 زيارات صادفتها مشكله عدم تجديد صرف الادوية في الزيارة الأخيرة وعدم اضافة تحاليل في الزيارة قبل الاخيرة وعدم وطلب موعد للزيارة التالية في الزيارة التي تسبقهما |
تم التواصل مع المراجعة بخصوص الشكوى المقدمة من قبلها بصندوق الاقتراحات حيث افادت انها مسجلة بعيادة الامراض المزمنة ونظرا لعدم مقدرتها على الحضور فانه يتم التواصل معاها عن طريق الهاتف ويتم تسجيلها كخدمة TELE-NCD الاانها في آخر 3 زيارات صادفتها مشكله عدم تجديد صرف الادوية في الزيارة الأخيرة وعدم اضافة تحاليل في الزيارة قبل الاخيرة وعدم وطلب موعد للزيارة التالية في الزيارة التي تسبقهما. تم مراجعة الزيارات في الآي صحة التي تم تسجيلها على د.رجاء عباس وتم ملاحظة مايلي:
تم التواصل مع الطبيبة والتأكيد عليها بتدوين جميع التوصيات بالآي صحة وضرورة التأكد من توصيل المعلومة للمراجع واستيعابه لتلك المعلومة لمنع تكرار الشكوى. سيتم اعادة طرح النقطة في اجتماع الاطباء والتأكيد عليها. تم التواصل مع المراجعة وبيان سبب عدم اعطائها الموعد التالي او التحاليل وتم التأكيد على المراجعة بضرورة المتابعة حينما يطلب الطبيب ذلك لان طلبه يهدف لمصلحة المريضة وتقديم خدمة للمراجع ذات جودة عاليه.وتم شكر المرايضة على تواصلها وابدائها رأيها الذي ايضا يساهم في تحسين الخدمة المقدمة لمرتادي المركز. ابدت المريضة تفهمها وشكرها على حسن توصل ادارة المركز معها. |
SSC | Proffesional | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 23-12-75626 | 11/15/2023 12:00:00 AM | 12/28/2023 7:52:10 AM | 11/19/2023 12:00:00 AM | ||||||
5693 | ابراهيم ادم ابراهيم | 39291808 | اشكر قسم التمريض جميعا واخص بالذكر سستر شيماء وسستر منار وجميع طاقم التمريض لحسن تعاملهم |
شكر للمركز |
NDC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-12-01154 | 12/27/2023 12:00:00 AM | 12/28/2023 10:59:36 AM | 12/27/2023 12:00:00 AM | ||||||||
5694 | مجتبى محمد | 66993899 | اتقدم بالشكر الجزيل لجميع موظفين التسجيل لحسن المعاملة وبالأخص أم سعود وفاطمة حسن |
شكر للموظفين |
NDC | Administrative | Appreciation | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 23-12-34084 | 12/27/2023 12:00:00 AM | 12/28/2023 11:01:29 AM | 12/27/2023 12:00:00 AM | ||||||||
5695 | مليح عبدالمجيد | 37778744 | دواء الضغط غير متوفر ويبلغنه موظفين الصيدلية بالذهاب إلى مركز الحد او الحالة لإستلامه |
تم التواصل مع المريض وابلاغه بالحضور واستلام الدواء |
NDC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10850 | 10850 | 23-12-07519 | 12/27/2023 12:00:00 AM | 12/28/2023 11:32:27 AM | 12/28/2023 12:00:00 AM | |||||||
5696 | ronnie colemall | go gym |
لا يوجد بيانات تواصل |
SKC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 23-12-65521 | 12/1/2023 12:00:00 AM | 12/28/2023 3:40:37 PM | 12/5/2023 12:00:00 AM | ||||||||
5697 | kasim ali khalifa | 33211339 | khalifakas@hotmail.com | appointment system staff not helpfull also online appointment satisting |
تم التواصل مع المريض وتوضيح آلية حجز المواعيد وكيفية التعامل في حال انتهاء المواعيد |
SKC | Administrative | Suggestion | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 23-12-22107 | 11/9/2023 12:00:00 AM | 12/28/2023 3:54:52 PM | 11/15/2023 12:00:00 AM | |||||||
5698 | - | as whole all the department and staff are very careless and no responsable on thier jobs they dont care about patients. need to trach them about how to treat people |
لا يوجد بيانات تواصل |
SKC | Administrative | Complaint | Service Quality | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 23-12-45078 | 11/16/2023 12:00:00 AM | 12/28/2023 4:02:55 PM | 11/20/2023 12:00:00 AM | ||||||||
5699 | muhammad asif yaqoob | 821053426 | 33992100 | easif@live.com | regarding my douhter thumbs dressing removing i went to hospital to remove the bandage or redressing they said we dont have equipment for removing and said you have to go to local health center i went there also they didnt remove on same day they said take appointment tommorrow |
اعنادا غلى الشكوى المقدمة بتاريخ 19 ديسمبر تم التزاصل مع مقدم الشكوى وتم الاطمئنان غلى صحة ابنته والاعتذار لعدم توفر المواعيد الا للحالات الطارئة وتم اخباره بان الحرص على رعاية المريض بطريقة صحيحة وامنه من اولوياتنا وانه لا يتم علاج بدون شموره طبية، من جانبه اكد على الشكوى المقدمة لم تكن على المركز وانما الى مستشفى السلمانية الطبي واثنى على جهوج فريق المركز |
SKC | Administrative | Complaint | Service Quality | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 23-12-57678 | 12/21/2023 12:00:00 AM | 12/28/2023 4:12:58 PM | 12/21/2023 12:00:00 AM | |||||
5700 | Waheed Almoataz | 520303520 | 39955399 | waheed@speedbh.com | i just received Sehati cards for me, my wife Jrhan & my son Mohammed, BUT I have not received the cards for my other 2 sons Eyad & Raed (both over 21 years). Please tell me how can I get it?
Waheed Almoataz |
تم الاتصال بصاحب الاستفسار عن بطاقة صحتي لأبنيه رائد واياد حيث لم يقوم بتسجيلهما على اختيار الطبيب من البداية مما لم يتم تجهيزهما فعند الاتصال به والحضور لاستلام بطاقاتهم قام بتسجيلهما على اختيار الطبيب وتم تجهيز البطاقتين. هذا ما لزم للتوضيح.
القائم بأعمال اداري المركز يوسف أحمد |
BQC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-01-96633 | 12/28/2023 12:00:00 AM | 1/2/2024 3:45:32 AM | 12/28/2023 12:00:00 AM | ||||||
5701 | HUSSAN | 890907781 | 39095355 | حجزت موعد عن طريق تطييسث ضحتس رجب ايتنس شاعة 8 ضياحا توادت قس مشتقى الساعة 7:22 اي قبل موعد بنصف ساعة سجلت حضوري عن موظفة الاستقبال واخبرتني ان غرفة 2 كانت الدكتورة جهينة ابراهيم بوهندي وانتظرت الى ان اصبحت الساعة 8:30 ورجعت الى موظفة الاستقبال واخبرتهم ان موعدي وصل ومافيه احد ناداني فاخبرتني دكتورة موجودة او لا قلت لها ان الاضاءة مطفية ولا يوجد احد ليش تطبيق صحتي موجود والطبيب غير موجود وصوت المناداة غير واضح |
تم الاطلاع على الشكوى والتحقق من الموضوع حيث ان تم ابلاغ الطبيبة المذكورة بالشكوى المقدمة وتم توجيه الارشادات والتوجيه للالتزام بوقت الدوام الرسمي وبخصوص الشكوى الاخرى فسوف يتم ابلاغ قسم الصيانة بذلك |
MKHHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-01-02711 | 12/28/2023 12:00:00 AM | 1/2/2024 10:54:07 AM | 12/28/2023 12:00:00 AM | ||||||
5702 | Diana alshehabi | لا وجد | لا يوجد | diana.alshehabi@gmail.com | نشكر الممرضة فاطمة ميرزا لحسن تعاملها وحفاوتها في قسم الرعاية |
تم اشعار مسؤولة قسم الرعاية بذلك ليتم شكر موظفتها كما سيتم اعداد رسالة شكر للموظفة من قبل إدارة المركز |
BHC | Administrative | Appreciation | Mother and Child Care | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 24-01-32004 | 12/10/2023 12:00:00 AM | 1/2/2024 11:46:14 AM | 1/2/2024 12:00:00 AM | ||||||
5703 | سلمان عباس | لا يوجد | 33220070 | diana.alshehabi@gmail.com | جميع الدكاترة ممتازين بدون استثناء جميع طاقم التمريض ممتازين بدون استثناء جميع الاقسام نجه لهم الشكر والامتنان نتمنى لكم مزيد من التقدم والرقي وشكراً لكم جميعا |
تم الاتصال بمقدم الشكر من قبل الادارة وشكره على الاطراء متمنيين له دوام الرضا بالخدمات المقدمة |
BHC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 24-01-39465 | 12/10/2023 12:00:00 AM | 1/2/2024 11:49:07 AM | 1/2/2024 12:00:00 AM | ||||||
5704 | ام يوسف | لا يوجد | 32264636 | diana.alshehabi@gmail.com | الشكر الجزيل إلى الدكتورة هدى على التعامل الطيب والحسن مع المرضى |
تم الاتصال بصاحبة البطاقة من قبل رئيس الاطباء في المركز وشكرها على هذا الاطراء كما سيتم تكريم الموظفة من قبل إدارة المركز على رسالة الشكر الموجهه لها. |
BHC | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 24-01-30128 | 12/10/2023 12:00:00 AM | 1/2/2024 11:51:10 AM | 1/2/2024 12:00:00 AM | ||||||
5705 | يوسف غلوم علي عباس عاشوري | لا يوجد | 33781056 | yashori7179@gmail.com | تقييم ممتاز للخدمات المقدمة من قبل المركز |
تم الاتصال بصاحب البطاقة وشكره على التقييم الممتاز للخدمات المقدمة من قبل المركز. |
BHC | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 24-01-38936 | 12/10/2023 12:00:00 AM | 1/2/2024 11:53:18 AM | 1/2/2024 12:00:00 AM | ||||||
5706 | فاطمة العصفور | 39667787 | هناك أستهتار جداً في صرف الدواء للمرضى وأنشغال الموظفات بالضحك والتلفون |
تم التواصل مع المراجعه وقد أوضحت بأن موعدها علي الطبيب كان في تمام الساعه 10 صباحا ونظرا لمعرفتها بأحد موظفي المركز أدخلت في تمام الساعه 9:40 وعندما وصلت للصيدليه وجدت عددا من المرضي بالإنتظار , فظلت تنتظر قي حدود العشر دقائق إلا أنها قالت لم أنتظر أكثر لكون وصفتي تحتوي علي دواء واحد فقط وهو البسيرول وهي مريضه تابعه لمركز ستره وعاده تصرف أدويتها من مركز أحمد علي كانو حيث لاتنتظر بالمركز اآخر سوي دقيقتين لتلقي الخدمه وعندما فتحت برنامج آي صحه إتضح أن دواءها تم صرفه لها فأنكرت إستلامه في باديء الأمر وبعد التأكيد عليها قالت نعم أوصيت الموظف المعرفه وإستلمه من الصيدليه .ولم تتقبل وجود متدربين ولا موظفين جدد تحت التدريب حيث طالبت بتدريبهم بجهات أخري |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-01-68196 | 12/24/2023 12:00:00 AM | 1/3/2024 10:02:27 AM | 1/3/2024 12:00:00 AM | |||||||
5707 | Fatima Riyadh Althawadi | 950705799 | 36513355 | fa6oom_77@hotmail.com | أواجه مشكلة صحية (البطانة المهاجرة) وقت الدورة اعاني من الالم الشديد في المعدة واسفل البطن والظهر وعدم القدرة على المشي بسبب ألم الظهر والمعدة ، رحت المركز أحمد علي كانو الصحي في النويدرات امس بسبب الآلام القوية واعطتني بندول ومازال الألم فيني قوي وشديد غير محتمل ، طلبت منها اجزة لليوم الثاني تم رفض اجازة وقت الصبح ما أقدر من الألم والآن بي ألم قوي رجعت رحت المركز اجوف حالتي وتعطيني ادوية ثانية لأن عطتني بندول فقط والبندول ما يسوي شي انه معدتي طلبت منها المعالجة وطلبت اجازة اليوم بسبب عدم قدرت على ذهاب الى العمل الا تقول لي آخر لج مره تطلبين إجازة مرة ثانية ما يعطيني اجازة انتي فيحج الدورة ،، اتحمل الألم واداوم يعني؟ اسم الدكتورة آمنة إبراهيم شهاب مركز احمد علي كانو الصحي |
تم الرجوع للطبيعة لمعرفة التفاصيل ومن ثم تم التواصل مع الحالة وشرح الإجراء الطبي وتم تفهم الأمر |
AAK | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-01-37310 | 12/11/2023 12:00:00 AM | 1/2/2024 12:05:31 PM | 12/12/2023 12:00:00 AM | |||||
5708 | Fatema Musaifer | 931104025 | 33307370 | اجراءات مركز الشيخ عبدالله ، اخذت موعد الساعة 7:15 الصبح الموظفة اتقولي اخذي رقم قلت لها ليش اخذ موعد اذا تبيني اخذ رقم و المكان زحمة ، نطرت ربع ساعة ورديت حق الموظفة الاستقبال الثانية تقولي و الله السستم ما يشتغل و نطري جدامج 54 شخص .ليش انا ماخذه عيل موعد الساعة 7:15 اذا بنطر جدامي 54 شخص !! |
تم التواصل مع صاحبة الشكوى و التنسيق لها لموعد فحص للفترة المسائية لفحص التوظيف |
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-01-03697 | 12/10/2023 12:00:00 AM | 1/2/2024 12:10:56 PM | 12/10/2023 12:00:00 AM | ||||||
5709 | صالح السادة | 850701538 | 32222911 | دكتور غير متواجد في المكتب واضطرينا للبحث عنها في المستشفى كله حتى وجدها حارس الامن لذلك ارجوا لفت انتباه الدكتورة بالجلوس بالمكتب خاصة وانه الان موسم انفلوزنرا مع العلم ان حالة خالتي الصحية طارئة ةهذا المهنة العظيمة تتطلب الحرص الشخص |
السلام عليكم تم التواصل مع العميل صالح السادة عدة مرات على نفس رقم الهاتف المرفق الاوقات التالية : 12:09-12:31-12:52 و لم يرد أحد كما تم التواصل على رقم آخر للمريض (36882233) الساعات التالية: 12:35-12:53 و كان الخط مشغول ، تم رفع موضوع الشكوى للطبيبة المعنية و تم تنبيهها شفويا بأهمية التواجد في العيادة لوجود بعض الحالات الطارئه التي قد تحضر في أي وقت من أوقات الدوام الرسمي و تحتاج للمعاينة السريعة حتى لو كان موعد المعاينة بعد ساعة أو ساعتين |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-01-99038 | 12/31/2023 12:00:00 AM | 1/2/2024 12:18:21 PM | 12/31/2023 12:00:00 AM | ||||||
5710 | زينة محمد | 860402525 | 66642545 | ZAINAH_MATTAR@HOTMAIL.COM | السلام عليكم انا اليوم اخذت اجازة من دوامي علشان اودي ولدي يسوي له اشعة وصلت المركز الشيخ عبدالله وخذيت رقم رقم كما في الصورة المرفقة قعدت 45 دقيقة و انا انتظر علشتان يوصلون حق رقميو بعد 45 دقيقة خبرت سكيورتي الى داخل المركز انه مافي مواعيد خلاص ... |
تم التواصل مع صاحبة الشكوى حيث افادت بانها لم تتمكن من الحصول على موعد في نفس اليوم وقد اخبرتها بأنها اذا كانت حالتها طوارئ عليها التوجه مباشرة للمركز اما اذا كانت لا فعليها حجز موعد اقرب موعد في النظام |
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-01-88637 | 11/30/2023 12:00:00 AM | 1/2/2024 12:24:29 PM | 12/3/2023 12:00:00 AM | |||||
5711 | سارة العسومي | 930103718 | 34567990 | كنت في مركز المحرق الصحي وموظفة الاستقبال في الرعاية لم تكن موجودة فتم تحويلي من قبل ممرضات الرعاية الى قسم الاستقبال الرئيسي وكانت هناك موظفة اسمها امينه فرج لما طلبت منها اخذ موعد للتطعيم للمرة القادمة لابني لانه ممرضات اخبروني بانه موظفة الاستقبال في قسم الرعاية غير موجودة رفضت اعطائي الموعد وتكلمت معي باسلوب جدا غير مهذب واخبرتني ان اعود الى قسم الرعاية وانتظار الموظفة ليحين تواجدها واخبرتها انكم لا تعرفون وين مكانها ولا تعرفون الى اي وقت سانتظر الموظفة، فارجوا منكي اعطائي الموعد وعدم تاخيري ورفضت ايضا اعطائي الموعد |
تم التواصل مع العميل و تم التأكيد على الموظفة بضرورة اخذ بيانات المريض و إعطائها إلى منسقة قسم الرعاية في حال عدم تواجدها في القسم |
MHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-01-58323 | 12/28/2023 12:00:00 AM | 1/2/2024 12:26:17 PM | 12/31/2023 12:00:00 AM | ||||||
5712 | JENAN ALKAMEL | 36979797 | قمت بحجز موعد لأبن أختي بتاريخ 26 ديسمبر الساعة 11:30 مع د بشرى وعندما ذهبنا للموعد أخبرونا بتغيير الوقت والطبيبة على الساعة 8:30 صباحاً ولم يتم أخبارنا بالتأجيل ولا برسالة أو مسج CPR 221212590 |
تم التواصل مع العميلة والشرح لها بأنه بتاريخ 26 ديسمبر قد واجهنا مشكلة في لتسجيل عن طريق الأونلاين حيث يظهر بأوقات مختلفة في برنامج صحتي وبرنامج الآي صحة وقد تم رفع الموضوع للمختصين للنظر في المشكلة |
SJC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-01-79240 | 12/31/2023 12:00:00 AM | 1/2/2024 12:33:15 PM | 12/31/2023 12:00:00 AM | |||||||
5713 | غادة الكعبي | 751107930 | 37071777 | alkaabighada4@gmail.com | السلام عليكم لدي استفسار اذا لدي خادمة منزل و اريدها ان تتعالج بالمركز الصحي التابع لمنطقة سكننا علاج و اجراءات فحص الدم وصرف ادوية له ماهي الاجراءات |
تم التواصل مع صاحبة الاستفسار واخبارها بأن الاجراءات تغيرت فيما يخص العمالة المنزلية |
SABKAK | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-01-78931 | 11/29/2023 12:00:00 AM | 1/2/2024 12:38:36 PM | 11/30/2023 12:00:00 AM | ||||||
5714 | رجاء مهدي | 880203234 | 37333722 | قمنا بزيارة المركز اليوم لعلاج أبنتي حديثة الولادة الحوراء عبدالله وبعد الأنتظار على التصنيف رفضت الموظفة بكونتر التسجيل تسجيل أبنتنا بسبب عدم جاهزية البطاقة الذكية للمولودة حيث يوجد لدينا فقط الرقم المؤقت المقدم من مجمع السلمانية الطبي وطلبت دفع 7 دينار لأن المولودة غير بحرينية علماً بعرضنا بطاقات الأب والأم وخرجنا من المستشفى دون علاج وقد كان أسلوب الموظفة في التعامل سيئ ولا تحس بالرحمة تتجاه الطفلة اللتي كانتمستمرة بالبكاء رقم الطفلة المؤقت T104491892 |
تم التواصل مع العميل وتم شرح آلية التسجيل كما تم التوضيح لها بضرورة إبراز هوية رسمية للمريض للتأكد من المريض وضرورة المبادرة لمراجعة الجهات الرسمية لأستصدار الوثائق الرسمية للمولودة لتلافي التأخير عند التسجيل كما سيتم التنبيه على الموظفة بخصوص حسن التعامل مع المراجعين والمرضى |
SJC | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-01-79251 | 12/31/2023 12:00:00 AM | 1/2/2024 12:42:56 PM | 12/31/2023 12:00:00 AM | ||||||
5715 | هدى عيد | 670114219 | 33906889 | crystaleh91@gmail.com | السلام عليكم لقد قمت بالاتصال على المواعيد ولم الاقي اي استجابة لمدة اسبوع ثم قمت بزيارة المركز قالت لي موظفة لايوجد مواعيد لمدة اسبوع قادم اين حقوقي كمواطن |
تم التواصل مع صاحبة الشكوى و اخذ افادتهاو تبين بأنها لا تستطيع اخذ موعد و لكن تم اعطائها في المركز بعد عدة محاولات |
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-01-22802 | 11/29/2023 12:00:00 AM | 1/2/2024 12:46:36 PM | 12/7/2023 12:00:00 AM | |||||
5716 | لا يوجد | لا يوجد | 36930011 | yashori7179@gmail.com | دورات مياه الرجال اجلكم الله الرجاء الاهتمام بها |
تم اشعار المنظفين بضرورة متابعة دورات المياه بصورة منتظمة وقد تم الاتصال بمقدم الشكوى وشكره على الملاحظة |
BHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 24-01-78797 | 12/10/2023 12:00:00 AM | 1/2/2024 12:47:10 PM | 1/2/2024 12:00:00 AM | |||||
5717 | ruqaya al asfoor | 790506157 | 39086909 | عندي علاج طبيعي في مستشفى جابر ودائماً يخبروني أن زحمة والمواعيد فل وقاعة الأنتظار دائماً خالية ومواعيدهم بعيدة وقد قمت بعمل عملية في الركبة والمفروض التمارين متواصلة وقد تم إعطائي عملية بعد 3 أسابيع وهذا الشئ يضر بصحتي أتمنى النظر في الموضوع |
تم الأتصال بالمريض وترتيب مواعيد له |
SJC | Administrative | Complaint | Appointments | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-01-85371 | 12/31/2023 12:00:00 AM | 1/2/2024 12:47:36 PM | 12/31/2023 12:00:00 AM | ||||||
5718 | وسيلة | لا يوجد | 33330256 | المختبر يكون وقته للمساء |
تم التواصل مع مقدمة المقترح من قبل مسؤولة ا لمختبر حيث قامت بشرح الية العمل بالنسبة للمختبر وايضا تمديد فترة سحب الدم للساعة الواحدة والنصف بعد ان كان سابقا للساعة العاشرة والنصف صباحا |
BHC | Administrative | Suggestion | Laboratory | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 24-01-50161 | 12/7/2023 12:00:00 AM | 1/2/2024 12:50:58 PM | 1/2/2024 12:00:00 AM | |||||||
5719 | إبراهيم كاظم مرزوق | 630028494 | 33015064 | قياس ضغط العين كان يشير إلى 39 في المركز وعند تحويله إلى السلمانية تبين أن ضغط العين 17 فقطأخصائي السمانية يوثون بتبديل الجهاز |
تم الجلوس مع المريض والإستماع إلى ملاحظاته بخصوص أرتفاع قراءة جهاز ضغط العين وقد تم أخذ عدة قراءات له وكلها مرتفعة ومع أستخدام الجهاز لعدة مرضى آخرين ولم يكن هناك أي خلل في القراءات كما سيتم مخاطبة قسم الأجهزة الطبية لمعاينته |
SJC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-01-80420 | 12/21/2023 12:00:00 AM | 1/2/2024 12:54:47 PM | 12/27/2023 12:00:00 AM | ||||||
5720 | ابو احمد | لا يوجد | 34185223 | yashori7179@gmail.com | قسم الاشعة منذ اكثر من شهر تقريباً والاشعة معطلة ... إلى متى ننتظر؟
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تم تحويل الشكوى لمسؤولة قسم الاشعة حييث تواصلت مع صاحب الشكوى وشرحت له الالية المتبعة حالياً في خدمات الاشعة واستخدام الخدمة مؤقتا في مركز الشيخ جابر الاحمد الصباح. |
BHC | Administrative | Suggestion | Radiology | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 24-01-51850 | 12/10/2023 12:00:00 AM | 1/2/2024 12:55:00 PM | 1/2/2024 12:00:00 AM | ||||||
5721 | ابو احمد | لا يوجد | 34185223 | yashori7179@gmail.com | الصيدلية كثرة الانتظار وغير الطبيبغي والسبب قلة الموظفين |
تم الاتصال بصاحب الشكوى من قبل مسؤولة قسم الصيدلية وشرحت له الية العمل والزمن اللازم لكل مريض مع قسم الصيدلية |
BHC | Administrative | Suggestion | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 24-01-18222 | 12/10/2023 12:00:00 AM | 1/2/2024 12:57:00 PM | 1/2/2024 12:00:00 AM | ||||||
5722 | حسين أحمد | لا يوجد | 37786883 | yashori7179@gmail.com | تقييم ممتاز لخدمات المركز |
تم الاتصال بمقدم البطاقة وشكره على الاطراء بخصوص الخدمات المقدمة من قبل المركز |
BHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 24-01-44540 | 12/10/2023 12:00:00 AM | 1/2/2024 12:58:32 PM | 1/2/2024 12:00:00 AM | ||||||
5723 | سيد ابراهيم حميد | لا يوجد | 33881441 | yashori7179@gmail.com | الحمد لله الموظفين يحملون حس المسؤولية والاهتمام بالمريض |
تم الاتصال بمقدم الشكر وشكره على الاطراء الذي قدمه بخصوص خدمات المركز |
BHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10858 | 10858 | 24-01-65120 | 12/11/2023 12:00:00 AM | 1/2/2024 1:00:54 PM | 1/2/2024 12:00:00 AM | ||||||
5724 | عادل عنبر | 650042859 | 39816686 | haaaaly.aa@gmail.com | تاريخ 25 ديسمبر 2023 ذهبت الى مركز الشيخ عبدالله بن خالد وبعد الفحص اصدرات لي الدكتورة اجازة مرضية ، و عندما ذهبت الى كونتر التسجيل لاستلام الاجازة اخبروني انهم لايمكن ان اعطائي الاجازة لان لا يوجد اوراق في الطابعة و شكرا |
تم التواصل مع المريض و اخذ افادته واخبرنا بأنه سيطبعها في الخارج وسيحضرها للختم و انه متفهم خصوصا مع تطور المملكة للتخلص من المعاملات الورقية و التطور الكترونيا |
SABKAK | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10865 | 10865 | 24-01-24374 | 11/29/2023 12:00:00 AM | 1/2/2024 1:02:42 PM | 12/26/2023 12:00:00 AM | ||||||
5725 | MOHAMMED ALDOSERI | 990302997 | 36507678 | Citydream845@gmail.com |
سلام عليكم أنا اليوم رحت مستشفى وسويت فحص كورونا وطلع فيني ماقصرو وياي مستشفى ودكتورة عطتني إجازة خمس أيام مرفق الإجازة حسب الآلية وكتبت تشخيص اني كورونا وطبعت نتيجة الفحص السريع وجفتها انة انا مصاب لكن ادش مجتمع واعي اجوف انة حاطيني غير مصاب مرفق من نتيجة في مجتمع واعي وانا ادري اني مصاب فيعني في هالحالة اقدر اروح وايي اي مكان لانة محد بيدري لكني ماسوييتها وانا حبيت اخبركم بهذا الشئ علشان تعدلون لي في مجتمع واعي علشان مابي اعادي أي فرد من عائلتي او اي مواطن او مقيم في الشارع ولكم جزيل الشكر |
تم الإتصال بالمريض من قبل مسئولة قسم التمريض وردا على شكوى المراجع محمد الدوسري المتعلقة بعدم ظهور نتيجة الإصابة بفايروس كورونا في برنامج مجتمع واعي تم التأكد من السجل الصحي للمريض والتواصل مع صاحب الشكوى لمعرفة حيثيات الموضوع وقد أخبرني بأن الطبيب منحه إجازة مرضية لمدة 5 أيام بسبب فايروس كورونا وأن الخطأ لم يصدر من قسم التمريض وإنما من برنامج مجتمع واعي |
BCC | Administrative | Enquiry | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10203 | 10203 | 24-01-79262 | 12/27/2023 12:00:00 AM | 1/2/2024 1:52:23 PM | 1/2/2024 12:00:00 AM | ||||||
5726 | سحر سعد عيسى العيسى | لايوجد | 34181898 | umMohd2014716@gmail.com | أشكر الممرضات على تعاونهم وسماحتهم ( منار مكي - زينب جاسم - زهراء سيد - فضيله ) |
تم التواصل مع المريضة وشكرها من قبل مسئولة قسم التمريض |
BCC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-54737 | 12/27/2023 12:00:00 AM | 1/2/2024 1:57:56 PM | 1/2/2024 12:00:00 AM | ||||||
5727 | عبدالأمير الستراوي | 740804286 | 36347179 | thaer_1974@hotmail.com | وصف المقترح / الشكوى سلام عليكم بعد التحية طلب منا مشرف النوبة حجز الاجازات لسنة 2024 وكلمته شخصيا وتم الاتفاق على حجز شهر يوليو الى منتصف أغسطس بموافقته وخط يده لاني عازم على السفر مع الاولاد لا تفاجئ بأتصاله وقد اخبرني انه يريد إعطاء الإجازة لحارس ثاني والحجة في ذلك انه اولى بها مني والحارس عزيز عليه وحاولت جاهدا معه ان هذا تصرف خاطئ بعد ما تم الاتفاق على الإجازة وترتيب اموري فهل يجوز له الغاء حجز الإجازة المسبق لي بحجة ان الحارس الثاني اولى بها وهو عزيز عليه ولا يستطيع رد طلبه اهاكذا تأخذ الامور وبحجة انه المشرف يحق له إعطاء الإجازة من يريد حتى ولو كان لي السبق في طلب الإجازة وللعلم المشرف نفسه عمل مع أخي في مركز الشيخ سلمان وهو بنفسه أعطى حارس إجازة لمدة سبع سنوات لنفس الشهر دون اعطائها غيره والآن في مركزنا يدعي انه يطبق القانون بل هو يتعامل مع القانون بحسب مزاجه وقربه من الحارس فقط .. مرفق حجز الإجازة وبخط يد المشرف الخانه الاولى |
تم التواصل مع الحارس المعني بخصوص الاجازة السنوية لشهر 7-2024 والتي يكون حارس آخر في نفس الشهر وتم التوضيح له بأنه بالإمكان خروج الاثنين معا في حال وضع الحراس مكتملا أو تنازل الحارس الآخر عن الاجازة. هذا ما لزم للتوضيح. القائم بأعمال اداري المركز يوسف أحمد. |
BQC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-01-63865 | 12/24/2023 12:00:00 AM | 1/2/2024 2:15:16 PM | 12/25/2023 12:00:00 AM | |||||
5728 | الهام حسن يعقوب | لايوجد | 39011022 | نريد مركز أكبر لأن المركز غير لائق صحيا . ألشكر لجميع الدكاترة والطاقم الطبي من ممرضات وكتاب . |
تم الإتصال بصاحبة المقترح المطروح وأفادت بأنهاعند أي زيارة للعيادة لاتكون مرتاحة بسبب صغر حجم مساحة العيادة وسهولة انتقالالعدوى بين المرضى لعدم التمكن من تطبيق التباعد الإجتماعي بسبب ضيق حجم العيادة وتم التوضيح لها بأن سيتم رفع المقترح الي المعنيين بالوزارة لإتخاذ الإجراء اللآزم وفي نهاية المكالمة اثنت المريضة على المعاملة الطيبة والأخلاق الحسنة التي يتحلى بها جميع الطاقم العاملين بالعيادة .
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BCC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-82017 | 12/27/2023 12:00:00 AM | 1/2/2024 2:21:12 PM | 1/2/2024 12:00:00 AM | |||||||
5729 | عبدالأمير الستراوي | 740804286 | 36347179 | thaer_1974@hotmail.com | سلام عليكم تحية طيبة وبعد أنا حارس أعمل في مركز بلاد القديم الصحي طلب منا مشرف المركز تغطية مركز الدير الصحي لمدة ستة شهور وللعلم أنا اسكن مدينة سلمان فهل من المعقول الطلب منا تغطية مركز بعيد عن السكن مع وجود مراكز اقرب منا وللعلم نحن ستة حراس فلماذا لا ينقل الحارس الأقرب للمركز اليس ذلك هو الأنسب لنا ولكم بدل إرسال جميع الحراس للتغطية من مناطق بعيدة وانتم أعرف بأزدحام الشوارع اتمنى منكم حل الموضوع ونقل الحارس الأقرب للمركز كما كان معمول به لديكم هذا ولكم جزيل الشكر لتفهمكم الموضوع وشاكر لكم ودمتم سالمين مرفق الجدول |
تم التواصل مع الحارس المعني بخصوص التغطية في مركز بنك البحرين الوطني الصحي بالدير وتم التوضيح بأن التغطية على جميع الحراس دون استثناء ولفترة مؤقتة وفي الوقت الحالي تم ارسال حارس لشهر 1-2024 هذا ما لزم للتوضيح القائم بأعمال اداري المركز يوسف أحمد |
BQC | Administrative | Complaint | Workforce Shortage | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-01-80832 | 12/24/2023 12:00:00 AM | 1/2/2024 2:21:50 PM | 12/25/2023 12:00:00 AM | |||||
5730 | الهام حسن يعقوب | لايوجد | 39011022 | نريد مركز اكبر لأن المركز غير لائق صحيا والشكر لجميع الدكاترة والطاقم الطبي من الممرضات والكتاب |
تم الإتصال بصاحبة المقترح المطروح وأفادت بأنهاعند أي زيارة للعيادة لاتكون مرتاحة بسبب صغر حجم مساحة العيادة وسهولة انتقال العدوى بين المرضى لعدم التمكن من تطبيق التباعد الإجتماعي بسبب ضيق حجم العيادة وتم التوضيح لها بأن سيتم رفع المقترح الي المعنيين بالوزارة لإتخاذ الإجراء اللآزم وفي نهاية المكالمة اثنت المريضة على المعاملة الطيبة والأخلاق الحسنة التي يتحلى بها جميع الطاقم العاملين بالعيادة . |
BCC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-27431 | 12/28/2023 12:00:00 AM | 1/2/2024 2:26:41 PM | 1/2/2024 12:00:00 AM | |||||||
5731 | سيد حسن قاهري | 720404975 | 36633577 | qaheri72@gmail.com | السلام عليكم ورحمة الله وبركاته تحية طيبة وبعد انا الحارس اعمل بمركز البلاد القديم الصحي وقد طلب منا المشرف نقلاً من الادارة بتغطية النقص لمركز بنك البحرين الوطني بمنطقة الدير وانا اسكن بمدينة سلمان ويبعد من سكني الي المركز الدير 38 كيلومتر تقريباً، ونحن 6 حراس في المركز وكان دائما يتبع بتغطية النقص من هو اقرب مسافة من السكن الي المركز المراد تغطيته ولكن فوجئنا من المشرف بأن على الجميع سواء كان قريب او بعيد ان يذهب وبدون اي نقاش وقد حاولنا وطلبنا من يسمع بتظلمنا ولكن مع الاسف تم رفض ذلك وكئننا لسنا في دائره حكوميه ولها قوانينها واحترام موظفيها ومساواتهم سواء كان حارس او مدير لذلك نرفع لسيادتكم في الشكوى بعين الانصاف كما تعودناها منكم ولكم الحكم ولنا الطاعه وشكراً. |
تم التواصل مع الحارس المعني بخصوص التغطية في مركز بنك البحرين الوطني الصحي بالدير وتم التوضيح بأن التغطية على جميع الحراس دون استثناء ولفترة مؤقتة وفي الوقت الحالي تم ارسال حارس لشهر 1-2024 هذا ما لزم للتوضيح القائم بأعمال اداري المركز يوسف أحمد |
BQC | Administrative | Complaint | Workforce Shortage | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-01-61030 | 12/24/2023 12:00:00 AM | 1/2/2024 2:27:36 PM | 12/25/2023 12:00:00 AM | |||||
5732 | جاسم جابر الدوسري | لايوجد | 39699288 | نطمح في تكبير المركز وذلك لصغر مساحة المركز الحالي أوجه شكري لجميع العاملين بالمركز من أطباء وجميع انواع الطاقم الطبي |
تم الإتصال بصاحب المقترح بتكبير العيادة وتم التوضيح لة بأنة سيرفع المقترح الي المعنيين بالوزارى لإتخاذ اللآزم وفي نهاية المكالمة شكر المريض الإدارة على الإتصال والمتابعة وأثنى على المعاملة الطيبة والأخلاق الحسنة لجميع الطاقم العاملين بالعيادة |
BCC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-22772 | 12/28/2023 12:00:00 AM | 1/2/2024 2:41:58 PM | 1/2/2024 12:00:00 AM | |||||||
5733 | جاسم جابر الدوسري | لايوجد | 39699288 | نطمح في تكبير المركز وذلك لصغر مساحة المركز الحالي أوجه شكري لجميع العاملين بالمركز من أطباء وجميع انواع الطاقم الطبي |
تم الإتصال بصاحب المقترح بتكبير العيادة وتم التوضيح لة بأنة سيرفع المقترح الي المعنيين بالوزارة لإتخاذ الإجراء اللآزم وفي نهاية المكالمة شكر المريض الإدارة على الإتصال والمتابعة وأثنى على المعاملة الطيبة والأخلاق الحسنة لجميع الطاقم العاملين بالعيادة |
BCC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-03547 | 12/28/2023 12:00:00 AM | 1/2/2024 2:45:58 PM | 1/2/2024 12:00:00 AM | |||||||
5734 | سيد حسن قاهري | 720404975 | 36633577 | qaheri72@gmail.com | السلام عليكم ورحمة الله وبركاته تحية طيبة وبعد انا الحارس اعمل بمركز البلاد القديم الصحي وقد طلب منا المشرف نقلاً من الادارة بتغطية النقص المركز بنك البحرين الوطني بمنطقة الدير وانا اسكن بمدينة سلمان ويبعد من سكني الى المركز الدير 38 كيلومتر تقريباً، ونحن 6 حراس في المركز وكان دائما يتبع بتغطية النقص من هو اقرب مسافة من السكن الى المركز المراد تغطيته ولكن فوجئنا من المشرف بأن على الجميع سواء كان قريب أو بعيد ان يذهب وبدون أي نقاش وقد حاولنا وطلبنا من يسمع بتظلمنا ولكن مع الاسف تم رفض ذلك وكنننا لسنا في دائره حكوميه ولها قوانينها واحترام موظفيها ومسواتهم سواء كان حارس او مدير لذلك ترفع لسيادتكم في الشكوى بعين الانصاف كما تعودناها منكم ولكم الحكم ولنا الطاعة وشكراً |
تم الرد مسبقا عليه وهو أن التغطية على كل الحراس دون استثناء هذا ما لزم للتوضيح. القائم بأعمال اداري المركز يوسف أحمد |
BQC | Administrative | Complaint | Workforce Shortage | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-01-72936 | 12/26/2023 12:00:00 AM | 1/2/2024 3:01:34 PM | 12/26/2023 12:00:00 AM | |||||
5735 | عبداللة الصالح | 980908779 | 37136505 | السلام عليكم لدي شكوى حيال عيادة البديع الساحلية حيث توجهت بتمام الساعة 17:14 الي المستشفى لكوني مريض وعند الإستقبال أخبرتني الموظفة بالتوجه للتمريض لفحص حالتي وبعد فحصها وقد أكتفت بفحص الضغط أخبرتني بأنة لاداعي للدخول على الطبيب ولا نستطيع مساعدتك علما بأن حالتي الصحية ضعيفة واعاني من ألم في الرأس وارتغاع في الحرارة وعندما اخبرتها بذلك قالت لي لانستقبل مواعيد اذهب الي مستشفى اخر علما بأن العيادة تغلق ابوابها الساعة 19:00 ولا يوجد أي مستشفى اخر يستقبل حالتي حتى الساعة 19:00 لكون العيادة مفتوحة وتستقبا المواعيد الي حد الساعة 19:00 فأرجو النظر في هذا التصرف السيئ والذي قد يؤدي الي الخطر على حياة الناس التي تحتاج الي رعاية |
بناءا على شكوى المريض عبداللة الصالح تم التواصل معة من قبل مسئولة قسم التمريض وتم التأكد من السجل الصحي للمريض حيث كانت المؤشرات الحيوية مستقرة وتم تصنيف المريض باللون الأخضر مما يدل على تسجيلة متى ماتوافرت المواعيد كذلك تم شرح للمريض نظام التصنيف واخباره بأنة لم يخبر الممرضة بأي اعراض اخرى ولذلك تم تصنيفه أخضر كما تم الأطمئنان على صحته والتأكيد على أخذ جميع المعلومات الصحية للمريض للضرورة وتم تنبية جميع الممرضات بالتأكد من أخذ جميع المعلومات من المريض وقياس مستوى الألم قبل إعطائة أي مستوى من درجة التصنيف |
BCC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10203 | 10203 | 24-01-05032 | 12/31/2023 12:00:00 AM | 1/2/2024 3:07:28 PM | 1/2/2024 12:00:00 AM | ||||||
5736 | UZMA SABIR | 34199744 | The below mentioned CPR no's have been relocated to Salmabad and have updated the address as per required but still i cannot book an appointment in isa town health center it still shows the healthcenter for the previous block number or address , please do the needful asap so we can proceed with the routine checkups 470802693 480904626 |
تم التواصل مع العميل وعمل تحديث للبيانات |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-01-82349 | 12/21/2023 12:00:00 AM | 1/2/2024 9:33:56 PM | 12/21/2023 12:00:00 AM | |||||||
5737 | رنيم معتوق | 33384933 | السلام عليكم ، في مركز انجنير الصحي حاولت استلام بطاقة صحتي ثلاث مرات حيث أنه من المرة الأولى استلمت بطاقة زوجي و أولادي فقط و ليست بطاقتي ( في ١٣ أغسطس) ، و من حينها طلب مني المنسق في مكتب الخدمات أن أعيد زيارتهم للحصول على بطاقتي لاحقاً اذ أنهم لم يتمكنوا من إيجاد بطاقة صحتي الخاصة بي ( رنيم معتوق 970102500) , لقد ذهبت مرتين لمكتب الخدمات لطلب حصولي على بطاقة صحتي لكن تفاجأت بأن الموظف يقول أن في النظام مكتوب أني استلمتها ! أنا لم استلمها ، استلمت بطاقة زوجي و أولادي فقط في تاريخ 13 أغسطس 2023 , و إلى يومنا هذا كل مرة اسألهم عن بطاقتي يعاد الحوار بأن أراجعهم لاحقاً لأنه مكتوب استلمتها ؟؟!! أنا لم استلم بطاقتي و هم لم يستطيعوا من أول زيارة إيجادها ، أتمنى وضع حل للموضوع و طباعتها لي ، منسق المكتب طبع بطاقة لشخص لم يجد له بطاقته ، أما أنا يستمر في القول لي لاحقاً و راجعينا بعد شهر …. لمتى ؟ شكراً جزيلاً مقدماً |
تم التواصل مع العميل وتم استلام البطاقه |
YAE | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-01-83621 | 12/21/2023 12:00:00 AM | 1/2/2024 9:38:55 PM | 12/21/2023 12:00:00 AM | |||||||
5738 | ebrahim adel | 66999724 | مستشفى أنجنير في مدينة عيسى السيارات يوقفون في مدخل الطوارى ممايجعل دخول كبار السن و الحلات التي لاتستطيع المشي صعب مع العلم ان هاي الحركه مستمره و متكرره ولا يوجد رادع |
تم التواصل مع العميل من قبل المنسق الاول حيث ان بعض المترددين وبشكل مستمر مر ضى السكلر وغالبا ماتكون حالتمه طارئه |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-01-08067 | 12/24/2023 12:00:00 AM | 1/2/2024 9:41:40 PM | 12/24/2023 12:00:00 AM | |||||||
5739 | faisal | 34199744 | لقد رفعت شكوى من قبل لعدم تمكني من حجز موعد عبر التطبيق صحتي في المركز الصحي بمدينة عيسى ولم يتم حلها بعد وما زال يظهر المركز الصحي القديم 470802693 480904626 |
تم التواصل مع المريض وحل المشكله |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-01-71914 | 12/26/2023 12:00:00 AM | 1/2/2024 9:43:33 PM | 12/26/2023 12:00:00 AM | |||||||
5740 | jawhra burhadan | 37774889 | مركز انجنير دائما لاتوجد مواعيد وحتى الطوارىء رغم سوء الحاله اقرب موعد للطوارء بعد 4 ساعات |
تم التواصل مع المريضه والتنبيه على الموظفين التعامل مع الحالات الطارئه بالبروتكول المعمول به |
YAE | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-01-53622 | 12/30/2023 12:00:00 AM | 1/2/2024 9:45:36 PM | 12/30/2023 12:00:00 AM | |||||||
5741 | فاطمه جاسم | 38418606 | السلام عليكم ورحمة الله وبركاته رحت مركز انجنير الساعه 4ونص تقريبا وعطونه موعدقال لي تقريبا ساعهونص وابنتي من ذوي الاحتياجات الخاصه ولكن للاسف تم تاخير موعدي بالرغم من ان هناك حالات اعتياديه دخلت قبلي للاسف لايوجد مراعاة الى مثل هذه الحالات |
تم التواصل مع ام المريضه التي تعاني من التوحد وتم تنبيه الطبيبه المعنيه بمعاينةالمرضى ذوي الاحتياجات الخاصه واعطائهم الاولويه |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-01-72294 | 12/30/2023 12:00:00 AM | 1/2/2024 9:48:24 PM | 12/31/2023 12:00:00 AM | |||||||
5742 | SAMI RADHI SALMAN ALANAISI | 761209549 | 33311891 | sami_alonaisi@hotmail.com | السلام عليكم ، لدينا شكوى بخصوص رؤية التحاليل الطبية لدى مستشفى جدحفص الطبي ، وقد حضرت للمستشفى قبل الساعة السابعة مساءا وقبل التحول للطوارىء من يوم الأحد الموافق 31 ديسمبر 2023 م لرؤية التحاليل ، وقد رفضوا دخولي على الطبيب بحجة اغلاق المواعيد لرؤية التحاليل ، وهذا مخالف للقانون أن يتم الغلق قبل الساعة السابعة ، وقد اخبروني بالاستقبال ان المسؤول هو الدكتور / علي عمران وهو غير متواجد حالياً ، الرجاء عدم اغلاق خدمة الاطلاع على التحاليل قبل السابعة ومخالفة القانون … شكر |
تم التواصل مع العميل و أخذ تفاصيل الموضوع ، حيث طلب العميل فتح خدمة التحاليل على مدار الساعة. كذلك تطرق العميل بضرورة شرح موظفي الاستقبال و التصنيف وتوضيح حجز و انتهاء المواعيد و الية نظام الطوارئ. |
JHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-01-96762 | 1/2/2024 12:00:00 AM | 1/3/2024 9:19:45 AM | 1/2/2024 12:00:00 AM | |||||
5743 | Sharifa Abdulla | 97334460694 | shrefaak999@gmail.com |
مركز حمد كانو الصحي الدكتور كتب تشخيص خاطئ ، لما استفسرت من الريسبشن خبروني انطر شفته ساعه ٩ الليل تشخيصي لازم يكون شيء قريب من الانفلونزا وهو كاتب التواء فالكاحل !! انتظرت الشفت ورحت دخلت على الدكتور للتغيير وكان مستاء انه عادي ليش يعني نغيره ، مع العلم من حقي ينكتب على ورقه اجازتي التشخيص الصحيح عند الطباعه ، طابعه المركز الصحي تطبع بطريقه غير واضحه ! مركز صحي حكومي يجب النظر فالاجهزه |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وتبين فعلا ان هناك مشكلة في الطابعة وقت طباعة الاجازات المرضية وقد تم حل المشكلة قد تمت طباعة الاجازة مرة اخرى ، متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Complaint | Service Quality | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-95660 | 12/2/2023 12:00:00 AM | 1/3/2024 9:49:32 AM | 12/4/2023 12:00:00 AM | ||||||
5744 | AbdulRahman Alblalushi | 97339264909 | hamanfazal34@gmail.com | دكتور فحصني بس فحص كورونا و لما قتلة افجصني فحوصات ثانية ابي اعرف مرض الي فيني قام شيك بس بلاعيمي و يقول مرضك جداً خطير لازم تروح سلمانية لا فحص نبظي او اي شي مركز حمد كانو صحي ساعة سبعة دكتور حسين سعد اتوقع و لما قلتلة ابي تقرير صحي قالي روح سلمانية |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وتم مخاطبة وتنبيه الطبيب المعني والتأكيد عليه بمواصلة الخدمات العلاجية والصحية بكفاءة عالية.، متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Complaint | Service Quality | Doctors | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-33586 | 12/3/2023 12:00:00 AM | 1/3/2024 9:52:56 AM | 1/9/2024 12:00:00 AM | ||||||
5745 | Hamed Abulfatih | 97339460504 | abulfatih@hotmail.com | كيف يمكن للمريض ان يعرف في اي غرفة يوجد الطبيب؟ انا من مراجعي مركز حمد كانو واحجز مواعيدي عن طريق تطبيق صحتي ويظهر لي اسم الطبيب ولكني عندما اراجع المركز لا اعرف اين يجب على الانتظار وفي بعض الأحيان يتم الاعلان عن اسم المريض بدون ذكر اسم الغرفة فهل اطرق الابواب جميعها؟ لماذا لا يتم الاعلان عن اسماء الاطباء مع اسماء الغرف التي سيتواجدون بها لكي يعرف المريض اين يذهب؟؟ |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وتم الشرح عن صعوبة تطبيق المقترح في برناج صحتي واقترح مشكورا ان يكون الحل من المركز وتبديل اسماء الاطباء في كل نوبة ولكم جزيل الشكر سيتم اخذ ملاحظاتكم بعين الاعتبار، متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-14764 | 12/4/2023 12:00:00 AM | 1/3/2024 9:55:09 AM | 12/9/2023 12:00:00 AM | |||||||
5746 | علي علي | 97334382432 | ali78salem@hotmail.com | السلام عليكم ورحمة الله وبركاته شاكرين لكم جهودكم العظيمة، وتحياتي |
عميلنا العزيز، نؤكد لكم بأن مراكز الرعاية الصحية الأولية تولي الاهتمام لتقديم أفضل الخدمات العلاجية وتسهيل تقديمها للمراجعين والمرضى، ونود إفادتكم بأنه تم التواصل معكم من قبل المعنيين لإستيضاح الشكوى والتأكيد على الطبيب المعني بضرورة التواصل الصحيح مع المراجعين و مرافقينهم ، شاكرين لكم تقهمكم و تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-79413 | 12/4/2023 12:00:00 AM | 1/3/2024 9:57:37 AM | 12/12/2023 12:00:00 AM | ||||||
5747 | Saloa Mahjoop | 97339075020 | amprator688@gmail.com | المر اكز الصحيه اغلب الاوقات جوابهم خلصت المواعيد تعال بكره او في يوم اخر علما ان المركز ٢٤ ساعه فاتح .والموظفين قاعدين بدون مراجعين... |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين والتنسيق لموعد فحص المدارس، نشكر لكم تفهمكم، متمنين لكم دوام الصحة والعافية |
HKC | Administrative | Complaint | Appointments | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-82604 | 12/7/2023 12:00:00 AM | 1/3/2024 10:25:05 AM | 12/11/2023 12:00:00 AM | ||||||
5748 | E M | 97333351052 | e.m.mubarak.85@gmail.com | يوم الخميس ٧ ديسمبر ٢٠٢٣ توجهنا الي مركز حمد كانو الصحي بالرفاع ، ابني عمره ٣ سنوات يعاني من ارتفاع الحرارة و الترجيع و لم يأكل مدة يومين ، قاسو السكر كان ٤.٣ ، الدكتورة زينب الفاضل اعطت طفلي عصير في الغرفة و طلبت له سيلان الي فيه سكر و تم وضعه ، ثم طلبت منهم بنفسي ايقاف السيلان و قياس نسبة سكر ابني و كانت ١٥ !! لو لم اطلب منهم ايقافه ماذا كان سيحصل للولد بسبب الاهمال و عدم المتابعة و العلاج الخاطئ ! و اذا تأثر بنكرياس الطفل بعد هذه الحادثة من المسؤول !!!و بناء على ذلك تم وخز اصابع ابني ٤ مرات ليتأكدو ان السكر انخفض بعد ما اعطوه هذي الكمية من السكر !! كيف يطلب الدكتور وضع هذا النوع من المغذي بالإضافة الى اعطء الطفل العصير !!! و في النهاية لم يستفد طفلي من اي علاج بالمركز الصحي و اخذته الى مستشفى خاص ليحصل على الرعاية المطلوبة |
عميلنا العزيز، تم التواصل معكم من قبل المعنيين لاستيضاح الشكوى وشرح البروتوكول المتبع في حالات هبوط السكر ، و نؤكد لكم بأن تسعى إدارة مراكز الرعايه الصحية الاوليه بتقديم افضل الخدمات العلاجية للمرضى والمراجعين، شاكرين لكم تفهمكم و متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Complaint | Facilities and Services | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-01530 | 12/10/2023 12:00:00 AM | 1/3/2024 10:31:34 AM | 12/13/2023 12:00:00 AM | ||||||
5749 | Abdulla Jalal | 97333886886 | ahjalal1990@gmail.com | عدم الرد على الهاتف للعلم انه ليس مره واحده فقط لعدد من المرات |
عميلنا العزيز، تم التواصل معكم من قبل المعنيين وشرح اليه تجديد الوصفه الطبيه حيث يمكنكم تجديد الوصفه عبر خدمه التطبب عن بعد بحجز موعد عن طريق مركز الاتصال ٨٠٠٠٧٠٠٠ ، شاكرين لكم تفهمكم و متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Complaint | Service Quality | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-95625 | 12/13/2023 12:00:00 AM | 1/3/2024 10:42:26 AM | 12/14/2023 12:00:00 AM | ||||||
5750 | Abdulmajeed Alhatar | 97333807507 | السلام عليكم ورحمة الله وبركاته |
عميلنا العزيز، تم التواصل معكم من قبل المعنيين وتحديث بياناتكم وعمل اللازم، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Complaint | Service Quality | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-75278 | 12/18/2023 12:00:00 AM | 1/3/2024 10:50:54 AM | 12/20/2023 12:00:00 AM | |||||||
5751 | Abdulaziz Qasim | 97339717479 | aq.show@gmail.com | السلام عليكم، الرجاء رفع هذه الشكوى الى قسم يطبق لائحة الجزاءات بما يتناسب مع مخالفة النص الواضح للدستور |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين إلا أنه لم يتم الرد، وعليه فقد تم عمل موعد مستعجل للمريضة بتاريخ 28 ديسمبر، يرجى التكرم بالتوجه للمركز الصحي في التاريخ المحدد، نشكر لكم تفهمكم، متمنين لكم دوام الصحة والعافية |
HKC | Administrative | Complaint | Appointments | Physiotherapy | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-28035 | 12/19/2023 12:00:00 AM | 1/3/2024 10:57:27 AM | 12/21/2023 12:00:00 AM | ||||||
5752 | JAMEEL HASAN AHMED ALZAIMOOR | 760806489 | 66339060 |
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تقليل أوقات التحويل على التصنيف: كل مراكز الرعاية العاجلة تعمل بنظام التصنيف من 7 مساءا إلى 7 صباحاً وخلال العطل بقرار من المجلس الأعلى للصحةزيادة عدد موظفي الصيدلية: يوجد 3 كونترات مفتوحة وأحيانا يعاني الموظفين من النقصزيادة عدد موظفي المختبر: يوجد طلب لإعادة تصميم المختبر وفتح كونتر رابع لسحب الدملا تدري من أين يرد الأتصال ومن أي قسم: مراجعة المركز أو تطبيق صحتي للإطلاع على المواعيد اللاحقةلا يمكن حجز مواعيد في الفترة المسائية: يتم العمل حالياً مع هيئة الحكومة الألكترونية لفتح حجز المواعيد للفترة المسائيةأمكانية مراجعة المختبر في جميع الأوقات: بعد تطبيق مشروع المختبرالمركزي سيتم فتح مختبرات المراكز من الساعة 7 صباحا حتى الساعة 7 مساءازيادة عدد الطباء في الفترة المسائية: تم رفع عدد الأطباء ليتواكب مع الزيادة السكانيةتغيير مكان عيادة السكر : حالياً لا يوجد غرف شاغرة لنقل العيادة في الطابق الأرضي |
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-01-56201 | 12/19/2023 12:00:00 AM | 1/3/2024 12:38:18 PM | 1/3/2024 12:00:00 AM | |||||||
5753 | safa Isa | 970404115 | 39919722 | safa97abdulla@hotmail.com | سلام .. حاولت احجز موعد كذا مرة ما تطلع ليي مواعيد و ابغي للفترة المسائية الساعة ٦ عندي دوام طول اليوم للساعة ٥ للعلم المستشفى مفتوح و فيه دكاترة بس ما تسمح ليي الممرضة ادش . |
تم التواصل مع العميل حيث أنه يوجد مواعيد للفترة المذكورة ولم تنتهي المواعيد وابلغتني بأنها قد حجزت موعد للفترة المطلوبة |
NDC | Administrative | Enquiry | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-01-01364 | 1/3/2024 12:00:00 AM | 1/3/2024 2:24:25 PM | 1/3/2024 12:00:00 AM | ||||||
5754 | Nawaf Saeed | 851007643 | 97363338222 | Nawaf.saeed@gmail.com | My daughter cpr 231013124, was brought to the clinic in hamad town forthe flue like symptoms, runny nose and coughing. The doctor only checkher chest and gave normal saline nasal drops. I took her to the al salamhospital the next day where they found her lungs are inflmated and haslow oxygen! Since then she is in the ICU trying to recover. Why is theclinic such careless in their diagnostic and only check one thing! Theydidnt even check the oxygen or xray like al salam did! She is a onemonth old newborn. She has RSV virus found with the blood test, andnow its 4 days and still in the ICU. She is a newborn, we were told thatthe clinic did a bad job for diagnostic. She has a high heart rate,breathing rate and has to be on 30% to 40% oxygen to have notmaloxygen levels. Now they started antibiotics due to the the lungs buildingmusucs. I was proud to say the health level has elevated in the pastyear. Now its just a shame its that bad. Nawaf saeed 851007643 Mobile:63338222 |
تم التوضيح لوالد الطفلة بجميع الإجراءات و الأنظمه المعمول بها في مراكز الرعاية الصحية الأوليه حيث أن المراكز الصحية تعتبر خط الدفاع الاول للمرضى و المراجعين على حد سواء كما تم شرح الخطة العلاجية للطفلة، كما أوضحنا له بأننا نقدر ملاحظاته و التي ستأخذ بعين الاعتبار، كما أننا نثمن اي ملاحظة تعمل على تحسين الخدمة التي نقدمها |
HHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 24-01-14611 | 12/3/2023 12:00:00 AM | 1/8/2024 8:20:27 AM | 12/3/2023 12:00:00 AM | |||||
5755 | AHMED GHAZI ABBAS SHAMTOOT | 000104922 | 34651088 | shamtoot454@gmail.com | السلام عليكم و رحمة الله و ركاته الى الجهات المختصة تحية طيبة و بعد الى متى و نحن نعاني لأخذ علاجنا، الا يكفي معاناتنا و صبرنا على بلاء الله و على المنا، هل معاناتنا تجلب لكم الراحة ؟ ، في كل مستشفى أو مركز صحي قانون مختلف أو برتوكول مختلف؟ أنا مريض بفقر الدم المنجلي (سكلر) اريد علاجي بوقت الالم ، لا اريد منكم فعل الخير أو عمل تطوعي أريد فقط علاجي، لقد تعبنا من سوء المعاملة و كل طبيب يحدد علاج مختلف عن الاخرو كل لقد سئمنا ، انا المريض و اعرف ماذا احتاج منذ الصغر و من الولادة كبرت على هذا الالم، اذا كنت ارتاح على دواء معين لماذا لا اخذه، كل شخص مختلف عن الاخر و لكن اذا اشعر بتحسن الالم على هذا الدواء 10 زيارات بالشهر و البعض لديه فوق 60زيارة بالشهر أو طبيب اخر يقول لك انت اخذت يومين لا استطيع اليوم الثالث اكتب لك ( د حسن الصباغ) مركز جدحفص الصحي ، ماذا افعل اذا كنت اتالم 6 أو 7 ساعات حتى الصباح لكي اذهب الى المركز الدم الوراثية يتبع رقم الشكوى السابقه 2456892532 تكمله الشكوى يتبع ... اتمنى محاسبه الدكتور حسن الصباغ ( مركز جدحفص الصحي ) لم يكتب لي علاجي الذي اريده بعد السيلان و البيرفكان و ابره الفولترين أخبرته بأن الالم خف قليلا ولكن ما زلت أتألم واخبرته باني اريد ابره الموروفين انها تساعدني بتخفيف الالم اكثر بحيث أستطيع أن أرتاح حتى الصباح لكي اذهب للمستشفى ولكن لا أعلم لماذا يقول ليس هناك داعي وانتظر الصباح وسوف تاخذ علاجك الصباح انا لا استطيع ان اكتبها لك لانك اخذتها امس و اول امس ، طيب ماذا افعل اذا اتألم ما هو ذنبي ان اصبر وأنا اتألم حتى الصباح في حين انه يستطيع أن يكتب لي الدواء لتخفيف الالم ولكن لا يريد ، أخبرته انه قبل مده اخذت هذا العلاج وكتبه لي طبيب اخر ، ويقول لي اذهب للطيب الاخر ودعه يكتب لك انا ما بكتب ، ولكن ما اقول الا حسبي االله على كل ظالم ، وفي النهايه اتمنى ان تصل رسالتي و ليس لدي الا الدعاء والصبر على الالم رغم وجود مسكن ، والله يساعدنا نصبر على الظلم ونصبر على الظلم والقهر الي نشوفه واالمعامله السيء والتفرقه . |
- تم التواصل مع المراجع و شرح البروتوكول المتبع في علاج نوبات آلام السكلر، حيث أن المريض يتم تحويله للطوارئ في حال استلامه المورفين ليومين متتاليين في المركز الصحي، كما أن المريض تم اعطاؤه المورفين بأكثر من 8 جرعات خلال الشهر الماضي. تم التواصل مع الطبيب المذكور و تنبيهه عن الأسلوب في المعاملة و الاطمئنان على حالة المريض الصحية |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-01-94235 | 1/3/2024 12:00:00 AM | 1/8/2024 8:28:54 AM | 1/4/2024 12:00:00 AM | |||||
5756 | Arwa Naser | دكتورة ندى درويش من خيرة الاطباء خلقا وعلما وتفانيا في العمل وفقها الله وهي بمثابة مكسب للمركز |
تم الاتصال بالعميل وتقديم الشكر له |
HHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-01-26190 | 11/26/2023 12:00:00 AM | 1/8/2024 8:28:32 AM | 11/26/2023 12:00:00 AM | |||||||||
5757 | HASAN ABDULADHEEM HASAN OMRAN | 030408059 | 32227555 | hassanomran2121@gmail.com | لسالم عليكم ورحمه هللا وبركاته حجزت موعد عن تطبيق صحي ومن المفترض ان يكون الموعد الساعه 9:00 ص واالن مرت اكثر من 20 دقيقه والطبيب لم يتواجد في مكتبه وهذه ليست المره االولى التي تحدث لي فعند كل زياره تحدث مثل المشكله فحبذا لو يتم حل هذا المشكله - مركز جدحفص الصحي |
تم ابلاغ الأطباء بتواجدهم في غرف العلاج في حال عدم وجود حالات طارئة لهم في قسم التمريض |
JHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-01-60580 | 1/3/2024 12:00:00 AM | 1/8/2024 8:42:11 AM | 1/4/2024 12:00:00 AM | |||||
5758 | ABDULRAHMAN ABDULRAHMAN | 540402842 | 39604365 | abdulrahman.msharif@gmail.com | Agin it is Aali Health Center I have sent two of our house keepers not bahraini to do a check since they have flow and suffered from high temperature on Thu 28 dec and since they are not Bahraini the have to pay BD 7 fee without medicens which we agree but when the ask the staff for help they told them they have to seek hep a private clinics and can not treatment in the center which I do not agree since I have taken other house keeps and they ask me to pay BD 7 please look into this case and try to help thank you |
تم ابلاغ جميع منسقين المواعيد والسجلات الصحية بضرورة ابلاغ المراجعين الاجانب الغير مؤمنين بأن مبلغ الاستشارة هو 7 دنانير من غير ادوية او اي اجراءات أخرى وترك خيار العلاج على المراجع نفسه مع ضرورة عدم ابلاغهم بالتوجه للعيادات الخاصة |
AHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-01-19246 | 12/28/2023 12:00:00 AM | 1/8/2024 9:08:24 AM | 12/28/2023 12:00:00 AM | |||||
5759 | Yasser Hussain | 74120202 | 33888718 | yaseer5515@gmail.com | مشكلتي مع مركز عالي الصحي قسم الاسنان اروح المركز لأكثر من يومين ثلاث وما تحصل مواعيد اتصل على مركزالاتصال الوطني بشكل يومي من الساعة ثمان محد يرد بعد الساعة ثمان يردون ويقولون اسبوع كل فل اتصلي بعد اسبوع يعني ندش اسبوعين وجاهلة تنتظر عشان خلع الأسنان. |
تم عمل اللازم وحجز موعد للمريضة في اليوم التالي بتاريخ 6 سبتمبر 2023 وتم معاينتها من قبل د يوسف ميرزا |
AHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-01-70920 | 9/5/2023 12:00:00 AM | 1/8/2024 9:15:58 AM | 9/5/2023 12:00:00 AM | |||||
5760 | حسين عقيل مرهون | 33337931 | نظام التصنيف يؤدي إلى تكدس المرضى في بقعة جغرافية ضيقة فيكون عالة وبلاء للمريض دون مساعدته لذلك أما زيادة عدد الفاحصين أو ألغاء النظام |
تم التواصل مع صاحب المقترح المراجع حسين عقيل بتاريخ 8/1/2024 في تمام الساعة 9:30 صباحاً، والذي بدوره أشاد بالجهود التي يبذلها الطاقم لخدمة المرضى والمراجعين، وخدمة التصنيف التي من شأنها تيسير أمور المترددين على المركز الصحي. وقد كان مقترحه أن أعداد المراجعين في الآونة الأخيرة في ازدياد كبير، وان عدد غرف التصنيف لا يستوعب حجم الضغط الهائل عليها، وقد اقترح إما زيادة عدد الغرف أو إلغاء التصنيف في الوقت الحالي لحين زيادة عدد الغرف، كما علق كذلك على حجم قاعة الانتظار التي تخدم غرف التصنيف. تم شرح آلية التصنيف للمراجع، وشكره على مقترحه، وإعلامه أنه يتم فتح غرفة إضافية للتصنيف بحسب المتوافر من القوى العاملة |
SJC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-01-20806 | 1/7/2024 12:00:00 AM | 1/8/2024 11:24:22 AM | 1/8/2024 12:00:00 AM | ||||||||
5761 | SAMI RADHI SALMAN ALANAISI | 761209549 | 33311891 | sami_alonaisi@hotmail.com | السالم عليكم ، لدينا استفسار من المسؤولين عن المستشفيات الحكومية وقرار عدم فتح التحاليل الطبية أو نتيجة التحاليل الطبية للدم بعد الساعة السابعة مساءا وأيام االجازات الرسمية !! وهذا يعتبر خطأ من وجهة نظري ، فإن الطبيب بعد هذا الوقت يحتاج لمعرفة التاريخ المرضي للمريض والتقارير أو التحاليل الطبية لمساعدته على تشخيص الحالة المرضية أو الطارئة جدا أن جاء للمستشفى ، فلماذا منع فتح الملف الطبي للتحاليل بعد الساعة السابعة ؟! ولكم منا جزيل الشكر |
تم الاتصال بالعميل عدة مرات و لم يتم الرد |
JHC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-01-28484 | 1/3/2024 12:00:00 AM | 1/8/2024 9:22:37 AM | 1/4/2024 12:00:00 AM | ||||||
5762 | Mohamed Almutawa | 911100423 | 36377687 | malmutawa.1@gmail.com | Update patient information, and transfer patient file from Alsubah Health center to Aali health center. as the cpr information ia already updated. this is to enable us book any appointments on Sehati application |
تم عمل تحديث لمعلومات مقدم الشكوى ليتحول عنوانه لمركز عالي الصحي ليتمكن من حجز مواعيده عن طريق برنامج صحتي |
AHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-01-44837 | 12/11/2023 12:00:00 AM | 1/8/2024 9:27:29 AM | 12/13/2023 12:00:00 AM | |||||
5764 | MARYAM ISA ABDULLA ALESKAFI | 960805168 | 33444779 | maryam.eskafee@gmail.com | خالل زيارتي لموعدي الى مركز صحي جدحفص ، قمت بحجز موعد عن طريق الحط الساخن ، ولم ُأسأل عن اي طبيب ادرج وال اعرف عند اي طبيب مدروجه تحته ، ذهبت وانتظرت موعدي قبل ٢٠ دقيقة من موعدي ، دخلت على الدكتور بالسالم وهو لم يرد التحية ، جلست انتظر سؤاله وهو ينظر الى كمبيوتره فجأة هو يقول ما تفهون ماتعرفون للحين ما تفهمون انتين مو تحتي مو مدروج بصوت مرتفع وروحي الى غيري وجيكي الكتاب ونزلي تحت الى حجز لش الموعد ! هل معقول من دكتور يتكلم بهاذي الطريقة ! هل معقول التواصل والتعامل مع المريض بهالطريقة ! دكتور علي العكري غرفة ١٦ مركز جدحفص الصحي |
تم التواصل مع المراجعة و بعد استيضاح التفاصيل تم إعلامها بأن المريض من حقه تلقي العلاج حال وصول وقت الموعد خصوصا بأن الموعد تم أخذه مسبقا (أونلاين) و بأن الأسلوب الذي عوملت به غير مقبول بتاتا. تم تنبيه الطبيب كما تم ابلاغ الإدارة بالموضوع لاتخاذ الإجراء اللازم |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-01-33455 | 1/4/2024 12:00:00 AM | 1/8/2024 9:35:45 AM | 1/4/2024 12:00:00 AM | |||||
5765 | فاطمة عارف | 970806442 | 39777823 | fatimaaref19@gmail.com | لدي مقترح وشكوى في نفس الوقت: مركز عالي الصحي يتم غلقه في الساعة السابعة مساء وهذا الوقت اساسا متقدم ولكن اذا ذهبنا في الساعة الخامسة يقولون لا يوجد مواعيد فأريد ان اقدم شكوى بشأن ذلك الموضوع اساسا يتم غلق المركز في وقت مبكر ويقومون بغلق المواعيد من الساعة الخامسة متى يمكننا الذهاب اذا كنا في العمل حتى الساعة الرابعة!! يقومون بتحويلنا الى مستشفى انجنير ومستشى انجنير يعطونا موعد متأخر للغاية وشكرا لتفهمكم. |
تم التواصل مع مقدمة الشكوى وابلاغها انه بإمكانها حجز موعد عن طريق الاتصال او عن طريق برنامج صحتي لضمان الحصول على موعد في الوقت المناسب لها. |
AHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-01-92692 | 9/24/2023 12:00:00 AM | 1/8/2024 9:40:37 AM | 9/25/2023 12:00:00 AM | |||||
5766 | Fatema Saleh | 930910150 | +97339933159 | fatema.m.933@icloud.com | سبق وقدمت شكوى وتواصلت معي ادارية من مركز مدينة حمد الصحي واخبرتها بانه من |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالعميل المذكورة بياناته أعلاه و أوضحنا لها بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها وتم توضيح اسباب عدم توافر المواعيد، حيث ان المواعيد في الفترة المسائية تكون محدودة وتحجز عن طريق الويب من قبل المرضى والمراجعين، كما ان هناك قنوات اخرى لحجز المواعيد عن طريق الحضور الشخصي او عن طريق الاتصال بمركز الاتصال. |
HHC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 24-01-69970 | 12/5/2023 12:00:00 AM | 1/8/2024 9:47:23 AM | 12/5/2023 12:00:00 AM | |||||
5767 | Mohammed Binahmed | 960208453 | 97334680007 | mbinahmed96@gmail.com | ١٠ دقايق احاول اتواصل مع اي احد فالمركز الصحي في مدينه حمد دوار ٣ بدون نتيجة |
أوضحنا بأنه قيد يكون بسبب انشغال الخط مع عميل اخر كما قمنا بالتأكيد على الموظفين بضرورة التأكد من الرد على البدالة، وتم تقديم الخدمة المطلوبة له. |
HHC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 24-01-86628 | 12/10/2023 12:00:00 AM | 1/8/2024 10:01:09 AM | 12/10/2023 12:00:00 AM | |||||
5768 | حسين معراج | 860502520 | 97336365880 | Almodmerz@hotmail.com | السلام عليكم ورحمه الله اود اقدم مشكلة اهالي مالكية بخصوص تحويل مواعيد الاسنان علي |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالعميل المذكورة بياناته أعلاه و أوضحنا لها بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها وتم توضيح له بأن جهاز الأرقام يتم استخدامه لتوزيع الارقام الخاصة بمواعيد الاسنان للمرضى التابعين لمركز مدينة حمد الصحي، ويتم توزيع الرقام للمرضى التابعين لمركز الكويت الصحي عن طريق موظف الأمن، حيث اننا نجتهد دائماً لايجاد الحل المناسب الذي يرضي العملاء، كما تم التوضيح للعميل ان بأمكانه الحصول على مواعيد عن طريق الاتصال بمركز الاتصال. |
HHC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 24-01-46710 | 12/10/2023 12:00:00 AM | 1/8/2024 10:10:05 AM | 12/10/2023 12:00:00 AM | |||||
5769 | Tareq Zainal | 910706735 | 97339199918 | zainaltariq@gmail.com | Dears Tawasul, Good day. I have been trying to contact Hamad Town HealthCare Center (roundabout 3) for the past 3 days with no success, no onepicks up the phone. Today is my daughter's vaccination and we are unable totake her to the health center and wanted to reschedule the appointment fortomorrow. I would greatly appreciate your assistance in contacting the healthcenter for the same. Thank you & regards, Tareq Zainal |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالعميل المذكورة بياناته أعلاه و أوضحنا لها بأن واجبنا هو ضمان توفير الرعاية الصحية ذات الجودة العالية لجميع المرضى، كما قمنا بالتحقق من موضوع الشكوى و أخذ كافة المعلومات المتعلقة بها و تأجيل موعد ابنته بقسم الرعاية. أخيرا شكر المريض الجهود المبذولة في المركز لخدمة المرضى وتم شكره على ملاحظاته وأن الادارة تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاقتراحات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 24-01-22562 | 12/21/2023 12:00:00 AM | 1/8/2024 10:20:44 AM | 12/21/2023 12:00:00 AM | |||||
5770 | Aysha Ebrahim | 580120899 | 39867809 | ayshaebr@yahoo.com | الثلاثاء 19 ديسمبر ظهرا اتقدم بشكواي هذه بسبب ما حدث معي من احدى الممرضات في مركز مدينة حمد الدوار الرابع حيث تم تحويلي من الدكتور القدير محمود كويتان والذي نلمس منه كل احترام وتقدير وحسن معامله لمرضاه وانا احداهم لتوجهه لشكري وتقديري وامتناني للدكتور كويتان والدكتور طراده الموضوع ان تم تحويلي لاخذ سيلان بسبب ارتفاع في درجة حرارتي حيث وصلت لى 38 وكنت متعبه ومرهقه عندي اعراض انفلونزا ولا استطيع حتى حمل نفسي عندي 66 سنه اعاني من امراض مزمنه لاكن ما حدث ان احدى حولتني الى غرفة فيها سرير ال غطاء بلاستيك ممزق من كل طرف خبرتها ان تضع غطاء قالت لا يوجد غطاء ان تعقم السرير لاكن بكل عصبيه رست طرف السرير فقط ذهبت اشتكيها الى المسؤولين في المركز الدكتوره غير موجوده يوحد موظف الامن تكلمت معاه واخبرته بما حدث مع الممرضه اخبرها الموظف بحسن التعامل مع المرضى ووضع غطانين عندما ذهبت لغرفة التمريض كان هناك مجموعة من وقالت احداهن هذي تاشر علي اخبرتهم نعم ا ذكرت بسخريه وضحك من جانب الممرضات لا تريدين غطاء لظهرك ايضا لماذا السخريه والاستهزاء على المرضى |
رداً على الشكوى التي وردتنا بتاريخ 2023\12\21 تم التواصل مع المراجعة وأخذ التفاصيل. بخصوص القسم الأول من الشكوى تم التوضيح للمراجعة بأنه يتم تعقيم السرير بعد كل مريض وبناءاً على رغبتها تم وضع اثنين من غطاء السرير. وبخصوص الممرضة المعنية في نهاية الشكوى تم توجيهها شخصيا في نفس اليوم للاعتذار من المريضة نظرا لسوء الفهم الذي حصل وعليه تم إعطائها إنذار شفهياً وتنبيهاً بحسن التعامل مع المرضى. |
HHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 24-01-55139 | 12/20/2023 12:00:00 AM | 1/8/2024 10:32:00 AM | 12/20/2023 12:00:00 AM | |||||
5771 | NAIF SALEH M ALAJMI | 871268787 | 39599927 | naifajmisa@hotmail.com | تقدم بشكوى حيال عدم الرد على الاتصالات الهاتفية من قبل القائمين على مركز جد حفص الصحي على الرقم 17558777، وحيث ان تعديل المواعيد التي تم تسجيلها من قبلهم لايتم الا بالاتصال وليس عن طريق تطبيق صحتي، ارجو لفت نظرهم لتلك الملاحظة المهمة والتي فيها تضييع لوقت المريض حيث انه يجب انا يذهب الى المركز للقيام بتعديل الموعد لأن لا احد يرد على الهاتف |
م الاتصال بالعميل مرتين متتاليتين عند الساعة 12:29 ظهراً و لم يتم الرد، علما بأن البدالة كانت قد معطلة يومي الاحد و الاثنين و قد حضر اليوم موظف بتلكو و اصلح العطل. تم التواصل مع العميل و تعديل الموعد له ، كما اوضحت للعميل بأن تغيير المواعيد للعيادات التخصصية يكون عن طريق الحضور الشخصي ، كما أن حجز المواعيد للعيادات العامة يكون عن طريق الاتصال عبر الخط الساخن 80007000 |
JHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-01-54459 | 1/7/2024 12:00:00 AM | 1/9/2024 12:31:19 PM | 1/8/2024 12:00:00 AM | |||||
5772 | Maryam AlQassab | 051207133 | 39538401 | mariam.sadiq.12347@gmail.com | I'm writing to complain about bad I had at ( Hamad Town Health Center) on () I came with my father because of his poor medical , and they refused to treat his ! due system , i do not how can doctors, nurses refuse to accept a patient they clearly can see he's sick! and they told him to leave to Jassim Kanoo Health Center while he clearly told them that he can't drive, and I do not have driver licenses, this a if such a respected medical to behave in such a . I was and to have been treated in this way and I believe you should be aware of the.actions |
رداً على الشكوى التي وردتنا بتاريخ 2023\12\21 تم التواصل مع المراجعة بخصوص والدها، تبين أن وقت حضورها لقسم التمريض كان بالساعة 18:58 مساءاً، في هذا الوقت كان مسؤول الأطباء متواجد داخل القسم ونظراً لضيق الوقت أبلغ المرافق بأنه يفضل التوجه إلى مركز محمد جاسم كانو وعليه قسم التمريض أخذ بأمر مسؤول الأطباء وتم الشرح للمراجعة عن نظام التصنيف بالمركز حيث يتم إخبار مسؤول الأطباء عن أي حالة يتم تلقيها في أخر نصف ساعة من الدوام الرسمي قبل تسجيلها. |
HHC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 24-01-11541 | 12/20/2023 12:00:00 AM | 1/8/2024 11:27:16 AM | 12/21/2023 12:00:00 AM | |||||
5773 | Khalid al Ramadhan | 850267927 | 33385892 | دخول في لباس الشورت وتأخر صرف الدواء بشكل موطبيعي |
تم الاتصال بالعميل وشكره على ابداء الملاحظات وسوف تأخذ ملاحظاته بعين الاعتبار |
HHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-01-06433 | 10/18/2023 12:00:00 AM | 1/8/2024 11:40:27 AM | 10/18/2023 12:00:00 AM | ||||||
5774 | Sara Alsammak | 930201973 | 33337820 | sarah_1993_202@hotmail.com | ذهبنا اليوم الى مركز دوار مدينة حمد الدوار الخامس على الرغم من ان الوقت مازال مبكراً على الاغلاق في الساعة ٦ الا انه لم يتم التعاون واعطاء المريض الادوية حيث تم تحويل اختي الى مركز دوار ۱۷ او السلمانيه لعمل اشعه و اخذ المسكن ودائما ما يتصرف المركز بهذا التصرف للتخلص من |
تم التواصل مع صاحبة الشكوى حيث تم التوضيح بأن الاجراءالمتبع في المراكز الصحية التي تعمل من السابعة صباحا وحتى السابعة مساءا،يمنع كتابة الحقن من الساعة السادسة والنصف مساءا وذلك حرصا على سلامة المراجعين |
HHC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11045 | 11045 | 24-01-97052 | 11/22/2023 12:00:00 AM | 1/8/2024 12:10:13 PM | 11/22/2023 12:00:00 AM | |||||
5775 | QASIM ALMUSAYEB | 97338443352 | aljsme@gmail.com | التاخر في الدخول للطبيب للمعالجة تم الحضور للمركز الصحي في تمام الساعة الرابعة عصر وتم ابلاغي من قبل الاستقبال موعد في تمام الساعة ٨:٤٤ فهل هذا التاخر يعقل لمريض |
عميلنا العزيز، تم التواصل معكم من قبل المعنيين وشرح اليه تسجيل المواعيد بالمراكز الصحية والقنوات المتوفره للحجز المسبق ، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Complaint | Service Quality | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-46018 | 12/20/2023 12:00:00 AM | 1/9/2024 8:16:59 AM | 12/21/2023 12:00:00 AM | ||||||
5776 | Muneera Almannaei | 97333301630 | mneerh89@hotmail.com | بإفادة والدتي عدم توفر مناوب في الصيدلية بمركز حمد كانو الرفاع الشرقي .. على الرغم من التواصل مع المشرف على المركز وايفادته بالتأخير والاستياء عن عدم توفر مناوب لاستلام الادوية .. حيث أن والدتي امرأة مريضة وكبيرة بالسن ولا تستطيع الانتظار .. كما ابدت استياءها من اسلوب رئيس المركز وعدم تعاونه وتعذره بانصراف المناوبين لأخذ استراحة .. وافادت بأنه لابد وجود موظفين بالتناوب حيث برر بأنه منضغط ولا علم لديه عن عدد المناوبين في الصيدلية ولم يبدي أي تعاون من طرفه .. كما أفادت بأنها ليست المريضه الوحيدة التي ابدت استيائها من تعامله وطريقة تواصله مع المرضى. |
عميلنا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم.. ونؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع, |
HKC | Administrative | Complaint | Behavioral | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-33227 | 12/20/2023 12:00:00 AM | 1/9/2024 8:49:28 AM | 12/21/2023 12:00:00 AM | ||||||
5777 | Mariam Alabsi | 97336087789 | mkalabsi83@gmail.com | اليوم بتاريخ ٢١/١٢/٢٠٢٣ توجهت لمركز حمد كانو في منطقة الرفاع بوكوارة وتم اعطائي اجازة مرضية ولكن لعطل فني في طابعة المركز يطلب من المريض طباعتها واحضارها للختم .. هل يعقل ان يذهب المريض للطباعة والعودة |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين والتوضيح بأن الاقتراح قد تم العمل به ابتداءا من تاريخ 22 ديسمبر 2023، نشكر لكم ملاحظاتكم التي تسهم في تطوير الخدمات الصحية بالمراكز الصحية، متمنين لكم دوام الصحة والعافية |
HKC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-43155 | 12/21/2023 12:00:00 AM | 1/9/2024 9:04:41 AM | 12/24/2023 12:00:00 AM | |||||||
5778 | Ahmed Alhamdan | 97366388986 | ahmed.y.alhamdan@gmail.com | السلام عليكم ورحمة الله وبركاته اليوم كان عندي موعد في مستشفى حمد كانو الصحي برفاع الشرقي حيث انني انصدمة من رد الموظفين في الاستقبال بانه يجب على المريض الدخول على موقع خدمة الاجازات المرضيه وطباعة الاجازة المرضية خارج المستشفى حيث انه لاتوجد احبار ولا اوراق لطباعة شهادة المرضية في المستشفى حيث انه على المريض القيام بطابعة الورقة في المكتبات وثم العودة الى المستشفى لختم الشهادة المرضية نحن في عام ٢٠٢٣ ومقبلين على عام ٢٠٢٤ |
يسعدنا دوما تلقي مقترحاتكم وملاحظاتكم، ونؤكد لكم سعينا المستمر لتطوير خدماتنا وتلبيه احتياجات المراجعين وتقديم خدمه صحية متميزة بجميع مراكز الرعاية الصحية الأولية، تم التواصل معكم من قبل المعنيين وإبلاغكم بإمكانية طباعه الإجازة المرضية من خلال الموقع الإلكتروني، شاكرين لكم تواصلكم معنا و متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Complaint | Service Quality | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-55576 | 12/21/2023 12:00:00 AM | 1/9/2024 9:50:48 AM | 12/24/2023 12:00:00 AM | ||||||
5779 | Aysha AlKhalifa | 97333333713 | aysha33_91@hotmail.com | زرت مركز حمد كانو الرفاع يوم الخميس، و طلبت العذر من الاستقبال وخبرتني بعدم وجود حبر او ورق للطابعة! |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، وقد تم التواصل معكم من قبل المعنيين و إفادتكم بأنه يمكنكم التوجه إلى قسم الاستقبال بالمركز الصحي خلال ساعات الدوام الرسمي لاستلام الإجازة المرضية، متمنين لكم دوام الصحة والعافية. |
HKC | Administrative | Complaint | Service Quality | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11057 | 11057 | 24-01-99070 | 12/23/2023 12:00:00 AM | 1/9/2024 9:54:36 AM | 12/24/2023 12:00:00 AM | ||||||
5780 | Ruqaya Darwish | 920802931 | no telephone | name@gmail.com | شكوى مقدمة من مراجعة مستاءة من طريقة تركيب المغذي لها بقسم التمريض ومن الازعاج والفوضى |
تم التواصل هاتفيا مع مقدمة الشكوى والتي افادت بإنزعاجها من الممرضة بالرغم من انها من اول وخزة ابرة تمكنت من ادراج المحلول الوريدي وتم مناقشتها في الشكوى وارضاءها . |
AHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-01-36078 | 12/14/2023 12:00:00 AM | 1/10/2024 8:08:53 AM | 12/19/2023 12:00:00 AM | |||||
5781 | MARYAM YAQOOB AHMED ALSAEGH | 960305556 | 33082201 | mariam0103@outlook.com | السالم عليكم في تاريخ ٦/١/٢٠٢٤ تم تشخيصي غلط بوجود اللتهاب في عيني وتم وصف اللي دواء ال يتعلق ابدا بلتهاب العين ، واالن جدا اعاني من ألم وصداع . • مركز جدحفص الصحي . اسم الدواء DERMOFUCIN 2% Fusidic Acid |
تم التواصل مع الطبيبة المعنية بكتابة الدواء و تنبيهها بالتأكد من كتابة الدواء الصحيح المناسب للحالة الطبية، و تسجيل الحالة كحادثة عرضية. كما تم التواصل مع مسئولة الصيدلية لتنبيه موظفيها بضرورة شرح الدواء و طريقة استخدامه بصورة وافية لضمان عدم تكرار هذه الأخطاء |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-01-83201 | 1/8/2024 12:00:00 AM | 1/10/2024 1:02:03 PM | 1/8/2024 12:00:00 AM | |||||
5782 | NEDHAL ABDALI MOHAMED ALSAFFAR | 780306210 | 33902072 | n.alsaffar1978@gmail.com | السلام عليكم و رحمة الله ، اناشد وزيرة الصحة للنظر في الاهمال الطبي الموجود في مركز جدحفص الطبي الذي اصاب ابنتي و اصاب اكثر من شخص من سوء المعاملة حيث قامت الممرضة بوضع المغذي على ابنتي بصورة خاطئة مما تسب لها تشنج في اليد و الرجل لمدة تقارب النصف ساعة مما اضطر الى استدعاء الاسعاف و نقلها الى مستشفى السلمانية الطبي حيث قامو بالمعاينة و اتضح أن سبب التشنج المغذي لم يكن في العرق بل كان يسري في اليد مما ادى الى انتفاخ شديد في اليد و توجد صور باليوم و التاريخ و الوقت كاثبات و الصدمة الأكبر التقرير الي كتبته الدكتورة بالتحويل الى السلمانية أن البنت مصابة بالصرع و هذا غير صحيح و هي لا تشتكي من اي نوع من انواع هذا المرض و ذلك للتغطية على خطأ الذي قامت به الممرضة ، هو ما تسبب بالحالة الي اصابت البيت لهذا انا و والد البيت و قد رفعت هذه الشكوى لكم لعمل اللازم من اجراءات قانونية تخصكم اما ما يخصني فهو في يد المحامي و شكرا |
تحية طيبة وبعد،،،، بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 31/12/2023 من قبل والد المريضه ابرار نضال الصفار 780306210 افيدكم علماً بأنه تم التواصل مع والد المريضة والاطمئنان على حالة ابنته الصحية، كما انه تم توضيح اللبس الحاصل في الموضوع حيث ان جميع المحاليل المستخدمة في المركز أمنة ولا تتسبب بحدوث تشنج، تم التأكيد على حرص قسم التمريض على تقديم افضل رعاية صحية وتمريضية للمرضى والحرص على راحتهم وسلامتهم .
هذا مالزم ولكم خالص الشكر والتقدير |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-01-23402 | 12/31/2023 12:00:00 AM | 1/10/2024 1:31:00 PM | 1/2/2024 12:00:00 AM | |||||
5783 | No Name | 33384219 | وضع نداء للصوت في المختبر لان كبار السن يطوف دورهم او ما يشوفون الرقم |
تم التواصل مع الأخت ، ونفيدكم علما أن المختبر سيتم فصل جهاز أرقامه ليكون خاص بالقسم عندما يتم إعتماد الطلب وفور وصول الجهاز الجديد ، وتم إخبار صاحبة المقترح أننا بصدد التغيير وكذلك لدينا تعليمات بأولوية الدخول لفئات معينة من المراجعين ، وذلك موجود على اللافتات في قسم المختبر |
YAE | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 25041 | 25041 | 24-01-49427 | 12/20/2023 12:00:00 AM | 1/11/2024 10:14:08 AM | 1/11/2024 12:00:00 AM | |||||||
5784 | ايهاب سيد محمد | 39080666 | موظفات الاستقبال ليس لديهم ادنى مستوى من الاحترافية مع المرضى وكل ما يشغل بالهم الضحك والمحادثات الجانبية مما يعطي شعور بالاحباط حيث ان زوجتي حامل وتشعر بأعراض كرونا بقوة |
تم الاتصال يالسيد ايهاب من قبل مسؤول السجلات الصحية واستيضاح الحاله حيث تم افادته بانه في حال الطوارىء لا يحتاج لاخذ رقم وانما التوجه مباشره الى الكونتر وعن الكلام الجانبي بين الموظفات سيتم لفت نظرهم
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YAE | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-01-45442 | 12/27/2023 12:00:00 AM | 1/11/2024 11:01:24 AM | 1/11/2024 12:00:00 AM | |||||||
5785 | علي | 39333167 | في الاستقبال بعد ان يصطف المريض لاخذ موعد يرسل للتصنيف وبعد العودة من التصنيف يطلب منه موظف الاستقبال العودة للطابور مرة اخرى دون مراعاة العمر لمريض او حالته الصحية لقد حدث معي ذلك وعمري 72 عام |
بعد التواصل بالسيد\ علي افاد بانه طلب منه الانتظار حيث ان العمر لايسمح له بذلك حيث تم شرح الاليه المتبعه لكبار السن من حبث الاولويه في تقديم الخدمه وستم التنبيه للموظفين المعنيين وذلك لضمان تقديم الخدمه للفئات الاستثنائيه مثل كبار السن والاحتياجات الخاصه وحالات الطوارىء |
YAE | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-01-14845 | 12/28/2023 12:00:00 AM | 1/11/2024 11:29:36 AM | 1/11/2024 12:00:00 AM | |||||||
5786 | مهدي محمد | 34568733 | ارجو الاهتمام بالممرضات الجدد بتاريخ 8 يناير وبأمر الطبيب اخذت سيلان لدى لالتمريض وعند الانتهاء طلبت البطاقة قكان الجواب انها ضاعت |
تم التواصل مع المريض عن طريق الرقم المدرجة, و تم اخباره ان البطاقة موجودة مع رجل الامن و ان رجل الامن اتصل له صباحا لأخباره ان البطاقه تم العثور عليها. |
YAE | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-01-88767 | 1/10/2024 12:00:00 AM | 1/11/2024 11:36:55 AM | 1/11/2024 12:00:00 AM | |||||||
5787 | ليلى احمد | 33079955 | الأستغناء عن غرفة التصنيف / الانتظار على التصنيف يجب الاستغناء عن قسم المعاينة حيث اني اعاني من الامراض المزمنه ولدي الام في بطني شديدة ولكني انتظرت وقت طويل ليتم استدعائي من قبل الموظفة في غرفة المعاينة وانا اتالم فيجب على قسم التسجيل اعطاء الاولوية للمرضى حسب حالتهم وليس الانتظار للدخول لغرفة المعاينة |
تم التواصل مع المريضة عن طريق الرقم المدرجة, و تم شرح نظام الرعاية العاجلة. و ابدت شكرها لحسن التواصل و الشرح. |
YAE | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 25041 | 25041 | 24-01-83633 | 12/22/2023 12:00:00 AM | 1/11/2024 11:42:32 AM | 1/11/2024 12:00:00 AM | |||||||
5788 | ناجية علي جاسم | 39198778 | ارجو الاتصال ضروري. تلاعب في الوقت واستهتار بالمرضى من طرف الموظفين |
تم محاولة الاتصال بالمريضة ولكن لم يتم الرد |
YAE | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-01-65310 | 12/18/2023 12:00:00 AM | 1/11/2024 12:54:10 PM | 12/11/2023 12:00:00 AM | |||||||
5789 | صلاح جناحي | 39456568 | القسم مشترك اقوم بتبديل اللصقات مكان الجروح وانتهت فترة تبديل الصقات وقمت بمراجهة الاستقبال للتجديد واخذت موعد من الدكتورة واخبرتني الموظفة حسب اتصالها بالدكتور انه تم التجديد ولكن عند المراجعه قسم التمريض قالو لا يوجدلك تجديد |
تم التواصل مع المريض صلاح جناحي و افاد ان المشكله تم الانتهاء منها و لا داعي لمناقشتها |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 25041 | 25041 | 24-01-88605 | 12/18/2023 12:00:00 AM | 1/11/2024 1:08:54 PM | 1/11/2024 12:00:00 AM | |||||||
5790 | ايهاب سيد محمد توفيق | 39080666 | تبديل الشفت يجب ان لا يأخذ اكثر من 10 دقايق بينما هنا يستغرق من ساعه الى ساعتين وهذا غير مقبول حيث ان هناك مرضى يحتاجون للعناية الضرورية والدكاترة لايأتون في الموعد |
تم التواصل مع المريض و شرح ان لا يوجد تبديل شفت للاطباء و ان الاطباء متواجدين بنظام overlap shift و ان المركز لا يخلوا ابدا ا من الاطباء و تفهم الامريض الموضوع |
YAE | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-01-88607 | 1/3/2024 12:00:00 AM | 1/11/2024 1:17:06 PM | 1/11/2024 12:00:00 AM | |||||||
5791 | خالد ابراهيم | 770409377 | 33113741 | يتقدم صاحب المكالمة وهو أحد زوار مركز الشيخ جابر الصحي حول تطعيم الجرعة الجديدة حيث أفاد بأنه تم التواصل مع المركز وتم اخباره بأن الجرعة غير متوفرة طالباً أن يتم التواصل معه في هذا الخصوص إضافة إلى ذلك يرجو لو بالإمكان أن يتم تسهيل عملية تطعيمه سواء بزيارته في منزله أو بطريقة أخرى حيث أنه من ذوي الهمم (مقعد) ويجد صعوبة بالغه أثناء التنقلات. أما الملاحظة التي قد ذكرها ويرجوا فيها أن يتم متابعة الأمر وهي أنه قد ذهب للمركز أكثر من مرة وأثناء ذهابه لمواقف ذوي الهمم وجد سيارات لا توجد عليها ستيكرات متوقفة في المواقف قائلاً لا نعلم إن كانوا من ذوي الهمم أم لا؟ فعليه أطلب أن يتم التحقق منهم من قبل أحد الموجودين في المركز وذلك حتى لا يأخذوا الأماكن المخصصة لنا. |
تم التواصل مع صاحب الشكوى خالد إبراهيم صاحب الرقم الشخصي 770409377، لمعرفة حيثيات الموضوع، وقد تم إعلامه ان التطعيم المتوفر في مركز الشيخ جابر الصحي حالياً هو تطعيم يخص فئة الأطفال، وإعلامه بالمراكز الصحية التي يتوفر فيها تطعيم البالغين، وقد اختار التوجه لمركز جدحفص الصحي، تم التواصل مع مسؤولة التمريض في مركز جدحفص الصحي السيدة أسمهان، ليتم تيسير أمور المراجع خصوصاً أنه من فئة ذوي الهمم. أما الجزئية اللتي تخص مواقف سيارات ذوي الهمم فقد تم إخطاره بأنها مغلقة بحواجز لذوي الهمم منذ فترة طويلة ويتم أستغلاها بصورة صحيحة ما عدا بعض التجاوزات من بعض المرضى وقد تم التوضيح له بأن أستخدام مواقف ذوي الهمم هو ثقافة مجتمعية وتحتاج لنشرها من خلال أفراد المجتمع الفاعلين فيه |
SJC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11983 | 11983 | 24-01-58094 | 1/10/2024 12:00:00 AM | 1/11/2024 2:24:21 PM | 1/11/2024 12:00:00 AM | |||||||
5792 | ALI HELAL EBRAHIM | 32278882 | موظف الصيدلية رفض صرف الأدوية لوالدة المشتكي - تاجة منصور علي 360039245 - وعند تأكده من الطبيبة تبين أن جميع الأدوية تم إدراجها في الآي صحة |
تم التواصل مع الموظف وبعد تدقيق الوصفة أتضح أنه تم صرف 3 أنابيب من الكريم من قبل الموظف وبعد سؤال الموظفين الموجودين وهم مريم وزينب أكدوا أنه لم يكن هناك أي رفض أو مشاكل بين الموظف والمريض كما أتضح أن كتابة الوصفة خاظئة ويجب تعديلها كما في المرفق وسوف تحول إلى الطبيب المسئول د.إيمان عطية لتعديل الوصفة |
SJC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-01-56148 | 1/9/2024 12:00:00 AM | 1/14/2024 8:21:48 AM | 1/11/2024 12:00:00 AM | |||||||
5793 | عباس السيد عبدالله | 840808062 | 39879906 | يتقدم صاحب الشكوى وهو أحد زوار مركز الشيخ جابر الصباح الصحي حيث تم توجه صاحب الشكوى المركز لاجراء فحص كرونا بعد الفحص تبين انه مصاب ، وعند فتح برنامج في اليوم التالي تبين انه غير مصاب الرجاء التكرم بل الافاده لكم جزير الشكر. |
تم التأكد من السجل الصحي الالكتروني للمريض، وكذلك السجل اليدوي في القسم، تم التواصل مع صاحب الشكوى عباس السيد عبد الله صاحب الرقم الشخصي 840808062، وبيان الأمر له، كما تم رفع طلب الى الـ Help desk لتعديل الخطأ في النظام. تم التأكيد على جميع الموظفين بضرورة تحري الدقة في تدخيل بيانات ونتائج المرضى. |
SJC | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11983 | 11983 | 24-01-24849 | 1/11/2024 12:00:00 AM | 1/14/2024 8:28:19 AM | 1/11/2024 12:00:00 AM | ||||||
5794 | MUSTAFA ALI SAYED MUSTAFA MOHAMED | 851103855 | 66966955 | mustafa5566.ma@gmail.com | لسلام عليكم ورحمة الله بغيت ارفع بلاغ بخصوص مركز جدحفص الصحي بالتحديد المواقف التابعة للمركز هناك بعض الانابيب الموضوعه غير قانونية تتسبب بالحوادث للبعض المراجعين والمرضى المترددين على المركز الصحي نتمنى تصحيح الوضع و وضع انابيب قانونيه سوف ارفق لكم بعض الصور حيث ان حجم الأنابيب الموضوعة لا تتمشى مع الشروط والسلامة نتمنى تصحيح الوضع و وضع انابيب قانونيه تتمشى مع الشروط والسلام |
تم التواصل مع العميل وبيان سبب وجود الانابيب الموضوعة في المركز وبانها من اجل سلامة المرضى |
JHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-01-29800 | 1/14/2024 12:00:00 AM | 1/22/2025 11:45:28 AM | 1/14/2024 12:00:00 AM | |||||
5795 | عبدالرسول جواد عبداااه | 33576605 | تضمنت الاستبانة تقييما بممتاز لتعامل الموظفين وجيد لسرعة الخدمات والرضى عن الخدمة. بخصوص الصيدلية أنا شخص اخذ دواء الصرع أغلب الاوقات الدواء غير متوفر مع العلم المراكز الثاني متوجد |
السلام عليكم |
KHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 24-01-27645 | 12/24/2023 12:00:00 AM | 1/14/2024 5:58:52 PM | 12/25/2023 12:00:00 AM | |||||||
5796 | فاطمة حسن | 920402372 | 66389333 | السلام عليكم و رحمة الله و بركاته..موظفة الاستقبال ماكنت خدومه و له لها بارض تشتغل .. مسيحه روحه على الكرسي و ماتبي ماناخذ خدماتنا بشكل كامل ف المركز و السبه الموظفات اللي نفسها في غيرها يبون يشتغلون اذا اهيه مالها بارض و شكرا |
تم التةاصل مع العميل و التبين من الأمر و التأكيد معه بأنه تيتم إتخاذ إجراءات اللازمه بخصوص الموظف الذي أخل بجودة العمل و تأكد من تفادي تكرار الأمور مع أي موظف في الإستقبال و شكرها على حسن متابعتها و إهتمامها في سلوكيات و جودة العمل |
NAC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-01-48005 | 1/3/2024 12:00:00 AM | 1/15/2024 8:16:07 AM | 1/4/2024 12:00:00 AM | ||||||
5797 | NAJAT MIRZA | 860710890 | 39136536 | NAJAT.ALBIUSHI86@GMAIL.COM | On 4th of january 2023 at 4 pm i went arad health center with symptoms of flue and fever and body ache that was since 3 days i enter soom 1 with dr muneera al sheikh and she advise for rapid test and asked her m having sever body ache can u give me a panadol injection or any treatment which will reduce my pain . she said yes you go and do rapid then they will give you injections i have enter in system while checking my vitals in triage i hear the nurse wes saying to other staff nurse this thermometer is stuck and she used stuck thermometer for me and my fever show 37 degree. After that they done for me rapid and my result came positive the nurse staff call dr muneera andas per her ur case is not emergency u can leave there is sick leave for you 5 days if you not frrl well so u can go salmanya my question is did i went to health centerfor sickleave. i told her i have this symptoms and i am asthamatic patient and i am not feeling well is this a correct treatment for me do am i a ly |
تم التواصل مع المريضة و بحث حيثيات الموضوع مع الطبيبة المذكورة و تم عمل اللازم و إبلاغ المريضة و الطبيبة بالآلية المتبعة لعلاج حالات الكورونا في المراكز |
NAC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-01-60000 | 1/4/2024 12:00:00 AM | 1/15/2024 8:45:36 AM | 1/9/2024 12:00:00 AM | |||||
5798 | Bader Alabdulla | 960403310 | 97336223223 | تم تغيير عنواني من مدينة حمد مجمع ١٢٠٨ الى الحد مجمع ١١٢ عند محاولتي حجز موعد في المركز الصحي (مركز بنك البحرين والكويت الصحي) يخبروني بان عنواني لازال على مدينة حمد ولا يمكنني المعالجة في المركز مع اني تاكدت من تحديث بياناتي في البطاقة الذكية ولدي مايثبت ذلك وتكرر الموضوع مع زوجتي وابنتي كذلك |
تم التواصل مع العميل والاعتذار منه على الخلل الغير مقصود وحل مشكلته بخصوص حجز مواعيد عن طريق القنوات الالكترونية وحثه على الحضور للمركز لتحديث بياناته في برنامج المعلومات الصحية عن طريق قارى البطاقة كونه يعمل في احد الأجهزة الأمنية |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-01-36573 | 1/14/2024 12:00:00 AM | 1/15/2024 10:42:33 AM | 1/14/2024 12:00:00 AM | ||||||
5799 | Mohamed ALKHAYAT | 97335571557 | سلام عليكم مركز الحد الصحي لايوجد موعد جديد مقبل مع الطبيب الاخصائي محمود المختص في المركز والأدوية على وشك نفاذ مع جزيل الشكر . . |
تم التواصل مع العميل والاعتذار منه بسبب اغلاق العيادة النفسية منذ مطلع سنة 2024 في المركز وتم ارشاده بان يحجز موعد على طبيب العائلة الخاص به والاستعلام عن كيفية الحصول على الخدمات التي كانت تقدم من قبل العيادة |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-01-07089 | 1/14/2024 12:00:00 AM | 1/15/2024 10:45:41 AM | 1/14/2024 12:00:00 AM | |||||||
5800 | اصيل احمد | 97338966575 | السلام عليكم ورحمة الله سوال .كيف اقدر اصدر تقرير طبي |
تم التواصل مع العميل و تم ارشاده باحضار المستندات و التوجه لقسم السجلات في المركز الصحي لعمل الازم و توجيهه الى الجهة المعنية |
BKH | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-01-98616 | 1/7/2024 12:00:00 AM | 1/15/2024 10:47:57 AM | 1/7/2024 12:00:00 AM | ||||||||
5801 | Isa Alkhsyat | 560007345 | 39433112 | drisaalkhayat@gmail.com | مع خالص الشكر و التقدير لادارة مركز بنك اتلبحرين الوطني عراد و جهودهم المتميزة برئاسة الدكتور مازن الملا .. المشكلة تكمن في كراسي انتظار المرضى سيئة لانها مصنوعة من الحدي غير المريح بالنسبة للمرضى خاصة كبار السن و ممن يعانون من امراض العمود الفقري او الظهر .. اتمنى من الادارة تبديل الكراسي لراحة المرضى و سلامتهم .. مع خالص الشكر و التقدير اخوكم دكنور عيسى الخياط هاتف 39433112 |
تم الرد على شكوى العميل و التأكيد بأهمية الأمر و المتابعة لتوفير و إستبدال الكراسي القديمة بكراسي أخرى جديدة |
NAC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-01-34100 | 1/11/2024 12:00:00 AM | 1/15/2024 11:56:13 AM | 1/15/2024 12:00:00 AM | |||||
5802 | أبو | 34441176 | لا يوجد أي ملاحظات سلبية وانما كلها ايجابية في قسم الطوارئ والممرضين والدكتورة
ربنا يبارك فيكم في ميزان حسناتكم يارب
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MJK | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-01-42476 | 1/12/2024 12:00:00 AM | 1/16/2024 11:21:31 AM | 1/16/2024 12:00:00 AM | |||||||||
5803 | سلمان السليطي | 850707870 | 97333800030 | وصف المقترح/الشكوى
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تم التواصل مع العميل و تم تنبيه و محاسبة الطبيبية بحسب قوانين مراكز الرعاية الاولية |
BKH | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-01-36052 | 1/15/2024 12:00:00 AM | 1/16/2024 1:24:13 PM | 1/16/2024 12:00:00 AM | ||||||
5804 | nada bu hassan | 660119609 | 33211193 | no foot step with doctor room while examination |
called the patient to check what was happened then made a round with docotr incharge and re distribute the foor steps as some rooms have electronic bed and no need for the step |
BKH | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-01-40302 | 1/1/2024 12:00:00 AM | 1/16/2024 1:30:16 PM | 1/2/2024 12:00:00 AM | ||||||
5805 | AHMED ALSAYED AHMED | 851315283 | 37167562 | يتقدم صاحب الشكوى وهو احد زوار مركز مدينة خليفة بانه توجه الى المركز في منتصف الليل وتم فحص زوجته في الكليتين مما سبب لها الالم وكان الفحص من قبل الدكتور محمد والي |
تم الاتصال بمقدم الشكوى و زوجته السيدة هبة عادل ( الرقم الشخصي 870761692) لاستيضاح الأمور و تبين ان الطبيب ولي محمد قد أجرى فحصاً اكلينيكيا (COSTOVERTEBRAL ANGLE EXAM) للمريضة بعد ان استأذن منها و من زوجها لمعرفة ما اذا كانت تشتكي من التهاب في المثانة و المسالك البولية ، و ذلك لعدم توفر التحاليل الللازمة للتشخيص في الفترة المسائية ،و عرض عليهم الحضور في صباح اليوم التالي لعمل فحص البول المطلوب لتأكيد تشخيص التهاب المسالك البولية. كما عرض الطبيب على المريضة أخذ المغذي و بعض المسكنات عن طريق الحقن ولكنها رفضت لانها تفضل استخدام المضاد الحيوي مباشرة. تم التنويه على الطبيب المعالج بضرورة شرح طبيعة الفحص الطبي المذكور أعلاه و تنبيه المريض بانه سوف يحس بألم في حال كان الفحص ايجابي . تقبل الطرفان الشرح و الملاحظات و تم استكمال التشخيص و العلاج للمريضة. |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10210 | 10210 | 24-01-73752 | 1/10/2024 12:00:00 AM | 1/17/2024 10:23:19 AM | 1/10/2024 12:00:00 AM | ||||||
5806 | AMAL HASSAN | 971008345 | 39117430 | اعاني من اعراض الالتهاب النسائي رحت المركز تاريخ 9/1/2024 الصحب عند الدكتورة ايمان جناحي خبرتها بالاعراض واني ابي اسوس فحص عينة المهبل فالتلي سوي فحص في المختبر للابوال ، هي ما تبي تسوي الفحص النسائي ابدا وقالتلي خلص من فحص البول وعالي شوفي النتيجة وبعدها نقرر اذا محتاجة الفحص النسائي رغم امكانها انها تسوي لي الفحص وتخلصني رجعت اخذ موعد اليوم تاريخ 10/1/2024 عشان اشوف النتيجة + الفحص النسائي رجعت تتعذر وتقول اليوم ما عندها وقت تسوي الفحص رغم ان الفحص ما ياخذ منها 10 دقائق وقالتلي روحي خذي موعد لليوم التالي . اذا الدكتور مو مستعد يخلص شغله وياجل من يوم ليوم هاي مو مشكلة المريض وكوني امراه اعاني من هالمشكلة خمو سهل ان ااجل كل مرة عشان الدكتورة مو مستعدة تسوي عشان تطورون من المستشفى الحكومي اتمنى تعلمون الدكاترة ان المريض مايزورهم الا وهو محتاج العلاج باسرع وقت . |
تم التواصل مع مقدمة الشكوي السيدة أمل حسن ( الرقم الشخصي 971008345) يوم الخميس في الساعة 11:00 صباحا و بعد التأكد من تفاصيل الشكوى و مراجعة أقوال الطبيبة و الملف الصحي تم توضيح ان الطبيبة ايمان جناحي و ضعت خطة التشخيص والعلاج حسب البيانات المعطاه و انها اعطت الأولوية لاستثناء التهاب المسالك البولية و تأجيل عمل الفحص النسائي لزيارة أخري ان اقتضت الحاجة بناءا على نتائج عينة البول الأولية. كما بينا ان وقت الاستشارة الطبية لا يتعدى العشر دقائق وأن الطبيب يضطر أحيانا الى تجزئة الاستشارة و العلاج على عدة زيارات ان اقتضت الحاجة بناء على نوع و خطورةالاستشارة ونسبة ضغط العمل في العيادة. تفهمت المراجعة الموضوع و تم تحديد موعد قريب لمتابعة النتائج واستكمال العلاج. |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-01-84199 | 1/10/2024 12:00:00 AM | 1/17/2024 10:37:27 AM | 1/11/2024 12:00:00 AM | ||||||
5807 | طيبة جواد رضي | 350027366 | 39230909 | هنيئاُ لهذا المركز بوجود أخصائيين وموظفين متميزين في التعامل ودماثة الخلق أمثال قسم التسجيل - العلاج الطبيعي - بلإضافة إلى الدكتور / محمود الشيخ لا توجد أي ملاحظة تدون في هذا القسم |
تم شكر المريضة على الثناء |
SJC | Administrative | Appreciation | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-01-95868 | 1/16/2024 12:00:00 AM | 1/21/2024 9:24:24 AM | 1/16/2024 12:00:00 AM | |||||||
5808 | ناصر مبارك فرج الدوسري | 33552399 | أشكر الأطباء مع الممرضات وقسم التسجيل والمختبر |
تم الإتصال بالمريض وشكرة على الثناء على الخدمة المقدمة من قبل طاقم العيادة |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-84358 | 1/10/2024 12:00:00 AM | 1/21/2024 10:43:11 AM | 1/15/2024 12:00:00 AM | ||||||||
5809 | ناصر مبارك فرج الدوسري | 33552399 | اشكر الأطباء مع الممرضات وقسم التسجيل والمختبر |
تم الإتصال بالمريض وشكرة على ثنائة على الخدمة المقدمة من قبل طاقم العيادة |
BCC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-62642 | 1/10/2024 12:00:00 AM | 1/21/2024 11:11:12 AM | 1/15/2024 12:00:00 AM | ||||||||
5810 | ناصر مبارك فرج الدوسري | 33552399 | أشكر الأطباء مع الممرضات وقسم التسجيل والمختبر |
تم الإتصال بالمريض وشكرة على ثنائة على الخدمة المقدمة من قبل طاقم العيادة |
BCC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-37739 | 1/10/2024 12:00:00 AM | 1/21/2024 11:24:45 AM | 1/15/2024 12:00:00 AM | ||||||||
5811 | ناصر مبارك فرج الدوسري | 33552399 | أشكر الأطباء مع الممرضات وقسم التسجيل والمختبر |
تم الإتصال بالمريض وشكرة على ثنائة على الخدمة المقدمة من قبل طاقم العيادة |
BCC | Administrative | Appreciation | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-34043 | 1/10/2024 12:00:00 AM | 1/21/2024 11:26:28 AM | 1/15/2024 12:00:00 AM | ||||||||
5812 | عيسى عبدالعزيز محمد | 36400848 | أتقدم بالشكر الجزيل إلي طاقم عيادة البديع الساحلية وبالخصوص دكتورة ماريا وقسم السجلات والصيدلية وبالإضافة إلي ام علي موظفة السجلات بسبب تواصلها معي |
تم الإتصال بالمريض وشكرة على الثناء على الخدمة المقدمة من قبل طاقم العيادة
|
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-86495 | 1/11/2024 12:00:00 AM | 1/21/2024 12:10:03 PM | 1/15/2024 12:00:00 AM | ||||||||
5813 | عيسى عبدالعزيز محمد | 36400848 | أتقدم بالشكر الجزيل إلي طاقم عيادة البديع الساحلية وبالخصوص دكتورة ماريا وقسم السجلات والصيدلية وبالإضافة إلي ام علي موظفة السجلات بسبب تواصلها معي |
تم الإتصال بالمريض وشكرة على الثناء على الخدمة المقدمة من قبل طاقم العيادة |
BCC | Administrative | Appreciation | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-97967 | 1/11/2024 12:00:00 AM | 1/21/2024 12:12:33 PM | 1/15/2024 12:00:00 AM | ||||||||
5814 | عيسى عبدالعزيز محمد | 36400848 | أتقدم بالشكر الجزيل إلي طاقم عيادة البديع الساحلية وبالخصوص دكتورة ماريا وقسم السجلات والصيدلية وبالإضافة إلي ام علي موظفة السجلات بسبب تواصلها معي |
تم الإتصال بالمريض وشكرة على الثناء على الخدمة المقدمة من قبل طاقم العيادة |
BCC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-72557 | 1/11/2024 12:00:00 AM | 1/21/2024 12:14:58 PM | 1/15/2024 12:00:00 AM | ||||||||
5815 | فوز | 33222411 | أشكر الممرضات والدكاترة والرسبشن على معاملتهم مع المرضى |
تم الإتصال بالمريض وشكرة على الثناء على الخدمة المقدمة من قبل طاقم العيادة |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-50516 | 1/11/2024 12:00:00 AM | 1/21/2024 12:18:40 PM | 1/15/2024 12:00:00 AM | ||||||||
5816 | فوز | 33222411 | أشكر الممرضات والدكاترة والرسبشن على معاملتهم مع المرضى |
تم الإتصال بالمريض وشكرة على الثناء على الخدمة المقدمة من قبل طاقم العيادة |
BCC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-73052 | 1/11/2024 12:00:00 AM | 1/21/2024 12:26:39 PM | 1/15/2024 12:00:00 AM | ||||||||
5817 | فوز | 33222411 | أشكر الممرضات والدكاترة والرسبشن على معاملتهم مع المرضى |
تم الإتصال بالمريض وشكرة على الثناء على الخدمة المقدمة من قبل طاقم العيادة |
BCC | Administrative | Appreciation | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-01-19763 | 1/11/2024 12:00:00 AM | 1/21/2024 1:59:07 PM | 1/15/2024 12:00:00 AM | ||||||||
5818 | khlooud bn jeran | 870904337 | 36002285 | IV set leaking |
called the patient to check what was happened action sheet writen for iv set item and send it to concern department |
BKH | Proffesional | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-01-57307 | 1/20/2024 12:00:00 AM | 1/23/2024 9:40:11 AM | 1/22/2024 12:00:00 AM | ||||||
5819 | Zahra Hussain | 960603107 | 37233707 | zahra.hussain96@hotmail.com | مركز جابر الصباح في منطقة بار بار تعاملهم جداً سيئ مع المرضى رحت اليوم (تاريخ٢٢/١) العصر تقريباً الساعه ٣ و شوي موضفة الاستقبال كان تعاملها معي و مع المرضى جداً جداً سيئ! شكاوي واجد على هذا المركز و طريقة تعامل العاملين فيه مع الناس ولاكن بدون نتيجه ،، في النهاية مهما كان المريض محتاج الى الكلمة الطيبة واذا مو قد المسؤليه محد يجبرهم يشتغلون في مكان مثل هذا! |
تم التواصل مع العميلةحيث أفادت بأن الموظفة قد كانت نبرة صوتها عالية وأبنتها البالغة سنة واحدة على عنوان لا يتبع المركز ولكن حرارتها كانت عالية ولم تقم الموظفة بإرشادها إلى قسم التمريض لتصنيف الحالة وتم الأعتذار من العميلة كما سيتم محاسبة الموظفة (أمينة فرحان) على إهمالها في مهامها من حسن مواجهة الجمهور وتوجيه الحالات الطارئة للتصنيف |
SJC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-01-70163 | 1/23/2024 12:00:00 AM | 1/23/2024 9:03:44 AM | 1/23/2024 12:00:00 AM | |||||
5820 | Yusuf ALBURSHAID | 33141241 | السلام عليكم ورحمة الله وبركاته شكوتي بسبب عدم توفير أنظمة ف توزيع الارقام العيادة الأسنان هل من طبيعي ان ايي من ساعه ٥:٣٠ وانتظر وف الأخير يوزعون الارقام بشكل عشوائي هل هاذي من الأنظمة |
السلام عليكم تم التواصل مع العميل وتم ابلاغة بانه سوف يتم اعادة النظر في آلية توزيع ارقام عيادات الاسنان من قبل المعنيين تحياتي |
BKH | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-01-31053 | 1/23/2024 12:00:00 AM | 8/28/2024 8:24:52 AM | 1/23/2024 12:00:00 AM | |||||||
5821 | جابر عطية علي | 36668642 | أذا ممكن تفتحون علاج عصب الأسنان |
ردا على المقترح المقدم اريد ان احيطكم علما ان خدمة علاج عصب الاسنان متوفرة في جميع المراكز الصحية الى الاسنان الامامية و ما قبل اول راحة ام من بعد الرحة الاولى و الاسنان التي تليها فقد كان يتم تحويل المريض الى اخصائي علاج العصب في مركز اخر ولكن و بسبب الفصل في خدمات الصحة الاولية و الثنانوية تم تعليق هذه الخدمة الى ان يتم تسوية هذا الامر |
SJC | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-01-45117 | 1/15/2024 12:00:00 AM | 1/24/2024 2:01:41 PM | 1/24/2024 12:00:00 AM | ||||||||
5822 | فاطمة عبداللة | 860709027 | 39798588 | في زيارتها للمركز الصحي بتاريخ 19 يناير 2024 حيث قامت باجراء فحص الكرونا المنزلي واتضح انه ايجابي وكانت تعاني من حمى و تعب شديد الا انه لم يتم معاينتها او فحصها من قبل الطبيب و لم تؤخذ لها درجة الحرارة ولا نسبة الاكسجين و الضغط و قد تم صرف لها الادوية دون رؤيتها من قبل الطبيب |
من جهتنا تم ارسال كافة الملاحظات المرفوعة من قبل المريضة للطبيب المعني و التأكيد على جميع الاطباء ضرورة أخذ التاريخ المرضي للمراجع و معاينته و صرف العلاج على حسب الحالة الصحية للمريض.
بإمكان العميل مراجعة المركز الصحي إذا كان ما زال تشتكي من أي عوارض لإعادة تقيمه وإعطائها العلاج اللازم، وإننا لا نألو جهدا في تقديم خدماتنا لمراجعينا الأعزاء |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-01-62915 | 1/24/2024 12:00:00 AM | 1/25/2024 11:48:57 AM | 1/24/2024 12:00:00 AM | ||||||
5823 | SAYED HUSAIN TALEB MAJEED MAHFOODH | 000904864 | 38352577 | alali20000@gmail.com | يتم اعطاء عدد معين من الارقام لحجز مواعيد الاسنان وتم اعطائي رقم في حوالي الساعة الواحدة ونصف ظهرا وبعدها في الساعة الثانية ونصف تقريبا يتم اخباري بانه المواعيد نفذت قلت لهم والرقم الذي تم اعطائي اياه من قبل الموظف قالت ليي الموظفة آمنة ليش خطأي سألتها عن المسؤول قالت لا يوجد مسؤول الان قلت لها كيف تعملون بدون مسؤول قالت ليي هكذا العمل بدون مسؤول بعد الساعة الثانية رقم تذكرتي D30 |
تمم التواصل مع العميل وشرح له سبب أغلاق بعض عيادات الأسنان لأسباب خارجة عن الإرادة كما تم التأكيد له بعدم معاودة تكرار أسلوب التعامل من قبل الموظفة (أمينة) وسيتم التنبيه على المنسقين بضرورة حسن التعامل أثناء التعامل مع الجمهور |
SJC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-01-50357 | 1/25/2024 12:00:00 AM | 1/28/2024 1:53:12 PM | 1/28/2024 12:00:00 AM | |||||
5824 | null | 36651100 | استقبال قسم التمريض
الموظفه الموجوده اخبرتنا بان موعد ادخال المصاب بعد مريض واحد فقط ونتفاجئ بان تم تاخيره وهي غادرت المستشفى دون الاهتمام بمدى حالة المصاب الذي قرر تحويله للسلمانية |
تم محاولة الاتصال بالرقم الموجود في الشكوى لكن الرقم الموجود غير مستخدم و لا يوجد اسم او الرقم الشخصي لمقدم الشكوى حتى يتسنى لنا محاولة الاتصال بهم و هذا ما لزم و لكم منا جزيل الشكر |
MJK | Administrative | Complaint | Service Quality | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-01-30317 | 1/28/2024 12:00:00 AM | 1/28/2024 2:08:06 PM | 1/28/2024 12:00:00 AM | |||||||
5825 | محمد حسن شبيب | 33872065 | ALSHABIBMOHAMED@GMAIL.COM | نشكر من كل قلوبنا د.محمد الحلواجي غرفة 16 على حسن معاملته وتفانيه في العمل وأخلاصه ونصحه لمرضاه وشكراً |
SJC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-01-96417 | 1/29/2024 12:00:00 AM | 5/7/2024 10:01:45 AM | 1/31/2024 12:00:00 AM | ||||||||
5826 | محمد حسن شبيب | 33872065 | ALSHABIBMOHAMED@GMAIL.COM | نشكر من كل قلوبنا د.محمد الحلواجي غرفة 16 على حسن معاملته وتفانيه في العمل وأخلاصه ونصحه لمرضاه وشكراً |
SJC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-01-51684 | 1/29/2024 12:00:00 AM | 5/7/2024 10:01:10 AM | 1/31/2024 12:00:00 AM | ||||||||
5827 | ZAHRAA SUBHI JAFAS | 820343412 | 34409304 | hassana1001@gmail.com | يطيب لنا أن نثمن عالياً الجهود الطيبة التي تقدمونهافيات والمراكز الصحية، علماً بأني من الجالية السورية و ام لخمسة أطفال يحملون الجنسية البحرينية، وقد شاءت الأقدار بأن أنفصل عن والد الأطفال وأبقى وحيدة أواجه معترك هذه الحياة وصعوباتها بمفردي من دون عمل أو وظيفة اقتات منها، مما يشق علي دفع الرسوم الصحية التي تزيد من الأعباء المترتبة على كاهلي، كلي أمل أن يحظى لصالح المملكة، وبالإشارة للموضوع أعلاه أتقدم بطلب اعفائي من الرسوم الصحية حال مراجعتي المستش طلبي برعايتكم الكريمة، هذا ما لزم |
تم التواصل مع العميلة و اخبارها بالاجراءات المتبعة لحالتها . |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-01-82795 | 1/30/2024 12:00:00 AM | 1/30/2024 10:40:15 AM | 1/30/2024 12:00:00 AM | ||||||
5828 | Amal S Majeed | 810703653 | 33383911 | al3azeza81@hotmail.com | ترددت على المركز بتاريخ 27 لتسجيل موعد طوارئ وانتظرت فترة طويلة والمرضى مكدسين عند غرفة الدكتورة وكلهم مستائين والغرف الأخرى لم يكن بها أنتظار طويل وأخبرتني أحدى المريضات بأنه تم تغيير الغرفة لها فتوجهت لقسم السجلات لتغيير الغرفة فقاطعتني الموظفة الأخرى بدون توجيه الكلام لها بأنه ممنوع تغيير الغرفة وأخبرتني بأن الدكتورة ستعاينها خلال دقائق معدودة فأنتظرت لأكثر من نصف ساعة أخرى ولم تناديني الدكتورة فأنصرفت دون تلقي الخدمة |
تم التواصل مع المريضة وشرح لها ألية التعامل مع المرضى في مراكز الرعاية العاجلة ومستويات التصنيف وفترات الأنتظار لكل مستوى كما تم التوضيح لها بأن الأولوية في العلاج لكبار السن وذوي الهمم وكذلك بحسب مستوى التصنيف وكلها أمور تتداخل في بعضها وتحدد أولوية العلاج كما أنه تم مخاطبة الموظفة المعنية بالشكوى وتم حثها على شرح آلية العلاج والتسجيل في مراكز الرعاية العاجلة للمرضى عند الحاجة لذلك والتوضيح لهم وتم شكر المريضة على تفهمها ولباقتها وتقبلها |
SJC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-01-37780 | 1/29/2024 12:00:00 AM | 1/30/2024 1:41:38 PM | 1/30/2024 12:00:00 AM | |||||
5829 | احمد ربيع | 820902071 | 39572239 | aboqasim82@gmail.com | ولدي مريض ويتألم من أسنانه وعند وصولي للمركز الساعة 5:30م أخبرتني موظفة الأستقبال بأن دكاترة الأسنان غير متواجدين فأين يذهب المريض وكيف يتعالج رقم المريض الشخصي 190609249 |
تم التواصل مع العميل والإعتذار منه على اللبس الذي حدث من المنسقين وإيصال المعلومات بطريقة خاطئة له حيث أن أطباء قسم الأسنان متواجدين حتى الساعة ال 6:30 مساءاً كما تم التنبيه على المنسقين بعدم إرجاع المرضى في حال إنتهاء المواعيد بل توجيههم إلى عيادات الأسنان لتصنيف الحالة إن كانت طارئة من غيرة |
SJC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-76460 | 1/25/2024 12:00:00 AM | 2/1/2024 8:51:51 AM | 2/1/2024 12:00:00 AM | |||||
5830 | احمد مهدي محمد | 39613922 | اتقدم بالشكر الجزيل الى الأخت أمينة فرحان والأخت فاطمة عدنان لحسن تعاملهمة وتعاونهم قمة في التواضع والأخلاق اكثر ما يحتاجه المريض حسن الاستقبال والمعاملة من لم يشكر الناس لم يشكر الله |
تم محاولة الإتصال بالمريض لشكره على تقديره وشكره للموظفات لكن رقم الهاتف خطأ أو لا يعمل |
SJC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-02-65068 | 2/1/2024 12:00:00 AM | 2/1/2024 9:01:14 AM | 2/1/2024 12:00:00 AM | ||||||||
5831 | خلود عبدالله | 33705337 | لاحظنا احيانا امتناع مركز الزلاق الصحي عن قبول تسجيل المرضى بعد الساعة الرابعة مساء علمابان المراكز الصحية مفتوحة الى الساعة السابعة مساء مع العلم بان اعداد المرضى قليلة جدا في مركزنا فيضطر المريض الاستئذان من الطبيب لقبولة تسجيلة او تخييره بالذهاب الى مركز كانو مدينة حمد فهل يعقل ذلك؟نتمنى من المسؤولين متابعة الموضوع للاهمية |
تم التواصل مع المراجعة الساعة 11 تاريخ 21/12/2023 انتهاء المواعيد بسبب موسم امراض الشتاء وبعد انتهاء المواعيد يتم تطبيق الية التصنيف مع اعطاء الاولوية |
ZHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 24-02-34910 | 12/21/2023 12:00:00 AM | 2/1/2024 12:38:38 PM | 12/21/2023 12:00:00 AM | |||||||
5832 | عماد حشاد | 39903431 | غالبا عند توجهي لمركز الزلاق الصحي اجد معاملة سيئة بها تمييز وعنصرية من موظفة الاستقبال حنان مبارك حيث انها تطلب الاقامة وهذ الامر لم يجيزة وزارة الصحة لان الموظفة تعمل في جهة خدمية وليست رقابية غير طريقة المعاملة السيئة جدا على عكس تقريبا جميع بالمركز من اطباء وعاملين وتمريض وقد اشتكيت عليها اكثر من مرة عند الاشراف الاداري ورئيسة المركز ولا فائدة وعلية اجد انه من الواجب اتخاذ اللازم غعندما اذهب الى المركز الصحي وبحال تواجدها يوثر ذلك علي بالسلب فانا مريض باكثر من مرض مزمن ولا اجد منها الاكل سوء معاملة وتمييز لم اراه من منتسبي الوزارة الموقرة بمملكة البحرين العامرة بلد المحبة والتسامح والتعايش السلمي |
تم الاتصال بالمريض وشرح له الاجراءات بطلب الاقامة في حال كان المراجع غير بحريني ولم تتمكن الموظفة السجلات من الدخول على البرنامج لتاكد صلاحية التامين او الاقامة يتم طلب الاقامة وذلك حتى لا يضطر لدفع الرسوم وهذا الاجراء يطبف على جميع المراكز |
ZHC | Administrative | Complaint | Behavioral | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 24-02-17554 | 1/16/2024 12:00:00 AM | 2/1/2024 12:57:20 PM | 1/16/2024 12:00:00 AM | |||||||
5833 | fatema alkhazali | 39777502 | تم ذهابي اليوم الى مركز الزلاق الصحي وكنت اعاني من الصخونة ومن تعب شديد في جسمي وطلبت من الدكتورة خولة سعد مندوس ان بامكانها اعطائي راحة لمده يومين فقالت لي لا تستطيع ومن حقها كدكتورة ولا يوم تعطيني سكليف قلت لها بس انا احتاج تعبانه وانا ماييت المركز الا صج انا تعبانة وخبرتها فحصيني كرونا يمكن التعب اللي فيني كورونا لان صج مب قادره استحمل الالم والتعب اللي فيني اخبرتني غير يوم واحد ماقدر اعطيج وباسلوب غير لائق مع المريض واخبرتها اول مره ادخل على دكتورة في المركز ماتراعي ظروف المريض اللي يمر فيها |
تم الاتصال بالمراجعة وتم شرح الموضوع للمريضة ابدت تفهمها |
ZHC | Proffesional | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 24-02-67933 | 1/24/2024 12:00:00 AM | 2/1/2024 1:30:55 PM | 1/25/2024 12:00:00 AM | |||||||
5834 | --- | --- | الرجاء نوفير دكاترة ومواعيد قلة في المواعيد والدكاترة |
تم رفع المقترح الى رئيس المجلس الادارة ويتم مناقشة في اجتماع مجلس الادارةفي شهر فبراير و يتم انظر في عدد المتردتين وانتهاء المواعيد ويتم عمل دارسة وثم يتم رفع الى الادارة العلياء |
ZHC | Administrative | Suggestion | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 24-02-40089 | 1/15/2024 12:00:00 AM | 2/15/2024 12:14:40 PM | 1/15/2024 12:00:00 AM | ||||||||
5835 | --- | --- | اضافة اطباء بسبب تاخير المواعيد تفعيل المختبر في الفترة المسائية |
|
ZHC | Administrative | Suggestion | Administration | High | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10869 | 10869 | 24-02-14213 | 1/15/2024 12:00:00 AM | 2/1/2024 1:42:40 PM | 2/1/2024 12:00:00 AM | ||||||||
5836 | Zainab Alshaikh | 990800490 | 66670727 |
السلام عليكم انا زينب توفيق الشيخ علي ورقمي الشخصي هو ٩٩٠٨٠٠٤٩٠ لقد قمت بتغيير عنواني السكني ولم يتغير المركز الصحي في برنامج صحتي عنواني الحالي هو جدالحاج منزل ١٣٣٢ طريق ١٤٣٢ مجمع ٥١٤ |
تم التواصل مع العميلة وأخطارها بأن سبب المشكلة هو ربطها بطبيب عائلة في مركز جدحفص الصحي وقد قمنا بفك الربط لتتمكن من حجز مواعيد عن طريق تطبيق صحتي على العنوان الجديد التابع لمركز الشيخ جابر الصباح الصحي |
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-26257 | 2/2/2024 12:00:00 AM | 2/4/2024 11:21:54 AM | 2/4/2024 12:00:00 AM | |||||||
5837 | احمد محمد | 36577730 | انا بمجمع 210 مسجل على مركز الشيخ سلمان الصحي واريد موعد تنظيف اسنان بالفترة المسائية لارتباطي بالدوام |
تم التواصل مع المراجع وتوضيح الية حجز موعد التنظيف للاسنان في الفترة المسائية في مركز حالة بوماهر الصحي |
SSC | Administrative | Enquiry | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 24-02-46177 | 1/14/2024 12:00:00 AM | 2/4/2024 1:56:42 PM | 1/18/2024 12:00:00 AM | ||||||||
5838 | هبة مهدي | 880901322 | 0 | المريضة تشتكي بان الطبيبة قامت بتحويلها لقسم الطوارئ في مستشفى الملك حمد كونها تعاني من الم في الاذن اليمنى واخبرتها بانه يوجد فيها شمع بدون فحص وعند ذهابها لقسم الطوارئ تم ابلاغها بانه لايوجد شمع بل التهاب في الاذن الخارجية وتم وصف القطرات لها |
تم اعادة معاينة المريضة في نفس اليوم وصرف الادوية والاعتذار منها مما حصل وتم التواصل مع الطبيبة وقالت بانها فحصتها قبل اسبوع ولم تلاحظ المده ، وتم تنبيه الطبيبة انه لابد من معاينة كل مريض لديه شكوى سواء تم تحويله او لم يتم |
SSC | Proffesional | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10924 | 10924 | 24-02-73554 | 1/16/2024 12:00:00 AM | 2/4/2024 2:06:07 PM | 1/18/2024 12:00:00 AM | |||||||
5839 | Hameeda Ahmed | 97338858806 | dr.hameeda.khalil@gmail.com | لقد زرت مركز الشيخ جابر الأحمد الصباح الصحي الكائن في باربار مع ابني(حيدر فاضلcpr151209847) امس مساء ودخلت على العيادات العامه الدكتور سامي سلامة |
عميلنا العزيز، تم التواصل معكم من قبل المعنيين لإستيضاح الشكوى والتأكد من الإستفاده للإستشارة الطبية وأخذ ملاحظاتكم بعين الإعتبار ورفعها للطبيب المعني وتوجيهه بضرورة التواصل الصحيح مع المرضى ومرافقينهم ، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-46200 | 12/12/2023 12:00:00 AM | 2/5/2024 12:29:22 PM | 2/1/2024 12:00:00 AM | ||||||
5840 | هدى مراد | 97336562011 | hoohhuda@gmail.com | انا طالبة ثانوية ، هدى مراد |
يسعدنا دوما تلقي مقترحاتكم وملاحظاتكم .. ونؤكد لكم سعينا المستمر لتطوير خدماتنا وتلبيه احتياجات المراجعين وتقديم خدمه صحية متميزة بجميع مراكز الرعاية الصحية الأولية، تم التواصل معكم من قبل المعنيين والأخذ بملاحظاتكم ورفعها للقسم المعني وتم شرح اليه إصدار الإجازة المرضية حسب تقييم الطبيب للحاله الصحية ومراجعه التاريخ المرضي عن طريق السجل الإلكتروني، وتوجيه الطبيبة بالتواصل الصحيح مع المرضى ، شاكرين لكم تواصلكم معنا و متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-60591 | 12/7/2023 12:00:00 AM | 2/5/2024 12:32:06 PM | 12/26/2023 12:00:00 AM | ||||||
5841 | Muneera Althawadi | 97333125113 | muneera3550@gmail.com | ي تاريخ ٢٩ نوفمبر ( يوم امس ) الساعه السادسه تقريباً توجهنا الى مركز الشيخ جابر الأحمد الصباح الصحي بسبب ارتفاع حرارة ابنتي الرضيعه لكن الطبيب المناوب في الغرفه رقم ١٢ رفض استلام حالة ابنتي و طلب منا الرجوع الى الاستقبال لسبب ان فترة مناوبته تنتهي الساعه ٧ صباحاً و كانت الساعه كانت ٦ صباحاً رد علينا بكل هذا الاستهتار ( مع العلم إن لا يوجد مرضى في قاعة الانتظار ) وعند ذهابنا اللي الاستقبال كان رد الموظف الاستنكار من تصرف الدكتور و طلبنا تحويلنا الى طبيب آخر و الصدمة ان الرد كان ( لا يوجد الا طبيبين ولا احد منهم يريد استقبال المرضى ) وكان الحل ان ننتظر ساعه كامله الي ان يأتي اطباء الساعه ٧ صباحاً هل يجوز لهم مثل هذا الفعل !! ومعي طفلتي الرضيعه منهكة من السهر بسبب قلة النوم و ارتفاع حرارتها في ساعات الفجر الى ٣٩.٥ درجه لكن لان عند وصولنا الى المركز كانت قد انخفضت حرارتها لذالك لم نحصل على الاهتمام الكافي بها ، مما اضطرنا الى الخروج و الذهاب الى مشفى آخر والانتظار لوقت طويل للاطمئنان على صحة ابنتي مما زاد التعب على الطفلة ، الرجاء الاهتمام بالموضوع و اتخاذ الاجراءات الازمة . |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين واخذ تفاصيل الموضوع ومن جهتنا فأننا نحرص على توفير الخدمة في جميع الاوقات مع اتباع نظام التصنيف الذي يحدد الوقت المسموح لمعاينة المريض حسب شدة حالته المرضية . كما أكدنا لكم ان جميع ملاحظاتكم موضع اهمية و ستحول الى الاطباء المعنيين و اخذها بعين الاعتبار .شاكرين لكم ابداء ملاحظاتكم مما يساهم في تطوير خدماتنا الصحية ، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-18431 | 11/30/2023 12:00:00 AM | 2/5/2024 12:34:18 PM | 12/18/2023 12:00:00 AM | ||||||
5842 | Safa Shaheen | 97333607770 | اود تقديم شكوى على الدكتوره فاطمة الجردابي في مركز جابر الكائن في باربار |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين والسؤال عن التاريخ المرضي و مواعيد المتابعة حيث ان هذا جزء من المعلومات الضرورية و التي يجب ان يكون الطبيب المعالج ملما بها حفاظا على سلامة المرضى، اما بالنسبة الى فحص الجنين، فهذه الزيارة كانت في (عيادة الحوامل ) وهي مخصصة لمتابعة الوزن و النتائج و فحص دقات قلب الجنين , اما فحص حجم الجنين و الوضعية و المشيمة فهي تكون في يوم منفصل (عيادة الالتراسوند). ومن جهتنا اكدنا لكم نه من حقكم اختيار العيادة المناسبة لكم, و متابعتكم في العيادة الخاصة لا يلغي حقكم في المتابعة في المراكز الصحية ونحن ملتزمون بتقديم الخدمات الصحية للجميع على اكمل وجه، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-94974 | 11/30/2023 12:00:00 AM | 2/5/2024 12:36:58 PM | 12/18/2023 12:00:00 AM | |||||||
5843 | Faisal Mubarak | 97333934812 | mohammad.faisal5111@gmail.com | اليوم ذهبت الى مستشفى الشيخ جابر تاريخ ٢٩/١١ اللي يقع في منطقه بار بار ، لحاله مستعجله طؤارى حق رضيعتي طفله الساعه ٦ الا تقريباً ولما دخلت على الدكتور لمعاينه حالتها تم رفضها قالاً لي اني لم اقدر لعلاجها بسبب ان دوامي سينتهي عند السابعه فا ذهبو ورجعو قسم الاستقبال ولما رحت الاستقبال قالو لي مافي الادكتورين وثنينهم رافضين يشتغلون لان دوامهم ينتهي عند السابعه ف لازم تنتظرون لين يتبدل الشفت لان محد فيهم راضي يقبل ، الدكتور مصري الجنسيه اتوقع اسمه احمد ، وتقبلو شكوتي هاذي للمحاسبه وشكراً |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين للاطلاع على ملاحظاتكم ومن جهتنا كادارة تم التأكيد على اننا نحرص على توفير الخدمة في جميع الاوقات مع اتباع نظام التصنيف الذي يحدد الوقت المسموح لمعاينة المريض حسب شدة حالته المرضية . كما أكدنا لكم ان جميع ملاحظاتكم موضع اهمية و ستحول الى الاطباء المعنيين و اخذها بعين الاعتبار . شاكرين لكم ابداء ملاحظاتكم مما يساهم في تطوير خدماتنا الصحية ، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-90252 | 11/29/2023 12:00:00 AM | 2/5/2024 12:39:40 PM | 12/5/2023 12:00:00 AM | ||||||
5844 | Aqeel Merza | aqmjma@gmail.com | السلام عليكم |
عميلنا العزيز، نؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع ويسعدنا دوما تلقي مقترحاتكم وملاحظاتكم تم التواصل معكم من قبل المعنيين وشرح الآلية المتبعة بمراكز الرعية الصحية الأولية، نشكر لكم تفهمكم، متمنين لكم دوام الصحة والعافية |
SJC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-87237 | 11/5/2023 12:00:00 AM | 2/5/2024 12:48:36 PM | 11/22/2023 12:00:00 AM | |||||||
5845 | Mahmood Hasan | 97336391193 | zara2700@hotmail.com | في تاريخ ٢٢/١٠/٢٠٢٣ المصادف يوم الإثنين تمت زيادة مركز الشيخ جابر الصحي للتشتافي بعد الدخول على الدكتور سامي تم صرف دواء وتم طلب أجازه مرضية لليوم التالي الموافق ٢٣/١٠/٢٠٢٣ لعدم القدرة على الذهاب للعمل بس للآسف تم أكتشاف آنه الاجازة المرضية لنفس يوم الزيارة مع العالم اني كانت الساعة العاشرة مساءً الرجاء التواصل للضرورة القسوة وشكرًا جزيلا لكم |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين والتأكيد على المريض بضرورة توضيح تاريخ الغياب عن العمل في يوم الزيارة والاستشارة، شاكرين ومقدرين تفهمكم، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-96601 | 10/26/2023 12:00:00 AM | 2/5/2024 12:52:50 PM | 11/12/2023 12:00:00 AM | ||||||
5846 | Mahmood Almahfoodh | 97336652646 | mahmoodalmahfoodh00@gmail.com | السلام عليكم ورحمة الله وبركاته تعمل ابنتي بتول السيد عباس حميد صاحبة الرقم الشخصي 030808804 كمتدربة في صيدلية مركز جابر الصحي في منطقة باربار ، حيث انها في اليوم الاربعاء الموافق ٢٥ اكتوبر ٢٠٢٣ كانت على رأس عملها ، قام احد المرضى بزيارة الصيدلية فقامت ابنتي لمباشرة المريض بأمر من الصيدلانية المناوبة ، بعدما رأت الصيدلانية المناوبة الجرعة أمرت ابنتي بالاتصال بالطبيبة وطلب منها زيادة كمية الدواء للمريض ، فقامت ابنتي بالاتصال بالطبيبة وطلب منها ما أُمرت به . فتأثرت نفسية ابنتي امام المرضى و الصيدلانيات المناوبات ، فبدأت بالبكاء ولحين اللحظة هي في حالة نفسية من شدة الاحراج . يرجى اتخاذ الاجراء اللازم من تلك الطبيبة. اسم الطبيبة : دكتورة ايمان غرفة ٥ الاربعاء ٢٥ اكتوبر ٢٠٢٣ |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وابلاغكم بانه تم الاجتماع بالطبيبة المعنية ورفع جميع الملاحظات لها والتأكيد عليها بضرورة التواصل مع جميع الموظفين بأسلوب مهني لتوفير جو الاحترام المتبادل بين جميع الموظفين، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-18183 | 10/25/2023 12:00:00 AM | 2/5/2024 12:55:38 PM | 11/12/2023 12:00:00 AM | ||||||
5847 | حسن علي | 97333632772 | hasoon_speed@hotmail.com | السلام عليكم ورحمة الله نود ابلاغكم بأننا قمنا بحجز موعد للطفل بمركز الشيخ جابر الصباح لدى الدكتور نجاه شبيب في الساعه 6:30 مساء بتاريخ 10/10/2023 لعلاج الطفل حيث اتينا على الموعد المدرج وعند الاستفسار فوجئنا بالغاء الموعد من قبل الدكتور ومغادرته للمركز مبكرا نرجو اتخاذ الاجراءات الازمة حيال ذلك للمخالفة على مانص به قانون الصحة البحريني وتوجيهات الملك وولي عهده الامين. شاكرين لكم خدمتكم للمواطن والوطن العزيز |
عميلنا العزيز، يسعدنا دوماً تلقي مقترحاتكم وملاحظاتكم.. ونؤكد لكم حرصنا على تقديم أفضل الخدمات للجميع, تم التواصل معكم من قبل المعنيين ورفع ملاحظاتكم للطبيب المعني وبعد الرجوع إلى السجل الطبي تم التأكد من تلقي الخدمة للعلاج اللازم، شاكرين ومقدرين لكم تفهمكم وتعاونكم، متمنين لكم دوام الصحة و العافية. |
SJC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-17570 | 10/10/2023 12:00:00 AM | 2/5/2024 12:57:52 PM | 10/25/2023 12:00:00 AM | ||||||
5848 | Farah Mosa | 97336363700 | السلام |
عزيزنا العميل، تم محاولة التواصل معكم من قبل المعنيين ولكن لايوجد رد، نرجو منكم التوجه للمركز الصحي التابع لكم اثناء الدوام الرسمي لإستكمال الفحوصات المطلوبة واعتماده، او تزويدنا برقم تواصل اخر ،نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، متمنين لكم دوام الصحة و العافية. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-14705 | 10/10/2023 12:00:00 AM | 2/5/2024 1:00:25 PM | 10/26/2023 12:00:00 AM | |||||||
5849 | Hawra Alshajarah | 97336585813 | Xianstudent@outlook.com | تقدمت بشكوى سابقا ضد وزارة الصحة بشأن ازاله خطأ في تحاليل طبية اقدمت عليها ، وبما ان الخطأ المتسبب جسيم كان الزاما ان يحذف من سجلي الطبي .. الخطأ الطبي كان هو اتهامي باصابتي بالتهاب الكبد الوبائي ب النوع المزمن .. ظننت سابقا ان الموضوع قد انتهى وقد حذف الخطأ من سجلاتي في وزارة الصحه .. الا ان اليوم تفاجات بقلق في وجه الطبيب المعالج لي حينما رأى في تاريخي المرضي انني مصابه بالمرض .. طمأنته ان النتائج كانت خاطئه وقد تم اعادة التحاليل في الصحة العامه لاثبات سلامتي من هذا المرض .. |
عزيزنا العميل، تم التواصل معكم من قبل المعنيين وبالرجوع إلى النظام الإلكتروني نؤكد لكم صحة النتائج المختبرية المتعلقة بخلو سجلكم الطبي من الإصابة بالإلتهاب الكبد الوبائي ، شاكرين لكم تفهمكم وتعاونكم معنا ومتمنين لكم دوام الصحة و العافية. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-93492 | 10/4/2023 12:00:00 AM | 2/5/2024 1:02:25 PM | 10/24/2023 12:00:00 AM | ||||||
5850 | Aqeel Alhamad | 97336000567 | aqeel.alhamed@gmail.com | عرضت حالتي على الدكتور و كانت سعال متكرر بعد اصابتي بألم في الحلق من بعد أسبوع و لم يتم فحص بلاعيمي او التنفس بعد ما أخبرت الدكتور في مركز جابر بن حيان و فقط عرض علي فحص كورونا و كنت غير مصاب بعد الفحص لكن لم أستطع النوم في نفس الليلة و لجأت للعلاج في الخاص و دفع مبلغ. فهل سيتم محاسبة الدكتور لانه لم يقم بالاجراء الصحيح من فحص المريض الشامل؟ |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الاتصال بكم من قبل المعنيين وعليه فقد تم التأكيد على جميع الأطباء بضرورة دقة الفحص للمرضى قبل اعطاء الأدوية، نشكر لكم تفهمكم، متمنين لكم دوام الصحة والعافية |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-45839 | 10/3/2023 12:00:00 AM | 2/5/2024 1:04:32 PM | 10/4/2023 12:00:00 AM | ||||||
5851 | Husain Alaswad | 97338881039 | السلام عليكم ورحمة الله وبركاته |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وشرح آلية تسجيل المرضى وفي حال عدم توافر مواعيد قريبة يتم التعامل مع الحالات الطارئة عن طريق تصنيفها لمعرفة درجة خطورتها مما يحدد فترة الانتظار المسموحة لكل حالة، وتم التأكيد على الموظفين بضرورة أخبار المراجعين بتفاصيل الموعد وآلية التسجيل. متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-16620 | 9/28/2023 12:00:00 AM | 2/5/2024 1:06:16 PM | 10/2/2023 12:00:00 AM | |||||||
5852 | Madina Alasmawi | 97336434020 | Classicmeme@hotmail.com | ذهبت الى مستشفى جابر الصباح بتاريخ ٢٥ /٩ و ذلك بسبب وجود صداع و الم في الظهر و التهاب في الاذن او البلعوم و التهاب اخر و كان الموعد عند الدكتوره سلوى رضي السماك و عند ما وصلت المستشفى الساعه ١:٣٠ لم يكن يوجد اي مريض عند الدكتوره و لكنها لم تدخلني للعلاج حجة ان الموعد الساعه ٢ مع العلم انه لم يكن يوجد اي مريض اخر بدلا من ادخالي ذهبت للتحدث مع زميلها مع علمها انني بالانتظار و بعدها ادخلتني و عندما اخبرتها بما اعاني اخبرتني انه يجب فقط ان اقول لها شيئين فقط للمعالجه و ليس اكثر و لم تفحص الاذن و البلعوم مع ان اخبرتها بأني اعاني الماً في الاذن او البلعوم و عندما اخبرتها احتاج للاجازه مدة يومين بسبب الم الظهر رفضت ذلك علما باني اعاني ألم الظهر منذ اكثر من ٤ اشهر |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين لاستيضاح الشكوى، وتم التحقق من الطبيبة المعنية، كما تم رفع جميع ملاحظاتكم وأخذها بعين الاعتبار، وتوجيه الطاقم الطبي بحسن التعامل والعمل بمهنية مع جميع المراجعين، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-96342 | 9/25/2023 12:00:00 AM | 2/5/2024 1:08:08 PM | 10/12/2023 12:00:00 AM | ||||||
5853 | Fatema Alaswad | 97336855533 | موعد في مركز جابر الصحي اليوم بتاريخ 24/9/2023 الساعه ١:٣٠ قسم الرعاية |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين لإستيضاح الشكوى حيث تم تنبيه الطبيبة المعنية بضرورة التواصل الصحيح مع المراجعين والمرضى وحجز موعد لتلقي التطعيم ، أيضا تم تحديث بيانات وأرقام التواصل ، شاكرين ومقدرين لكم تفهمكم ، متمنين لكم دوام الصحه و العافيه. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-74384 | 9/24/2023 12:00:00 AM | 2/5/2024 1:10:24 PM | 10/10/2023 12:00:00 AM | |||||||
5854 | Seddiqa Ahmed | 97336633121 | mallkoo313@gmail.com | السلام عليكم أود أن اشتكي من اهمال حالتي الصحية من قبل الطبيب سامي سلامة في مركز جابر الصباح غرفة ١٨ حيث لم يقوم بمعاينتي رغم قولي له بأني اعاني ارتفاع درجة حرارة من ٤ ايام وانهيت علبة بندول دون فائدة ووجود مشكلة الكحة القوية مع الم واحساس بفقاعات في الصدر الا ان الدكتور لم بهتم ولا قدر نملة فقط قال لي واصلي حتى الأسبوعين في اخذ البندول طبيعي كما يزعم هل طبيعي ان تبقى درجة حرارة الإنسان مرتفعة ٤ ايام الا بوجود التهاب او حالة مرضية تستدعي العلاج لا الاهمال و واتذكر انا من طلب منه السيلان وبخار للتنفس لأحساسي بحاجة ماسة لهم ووافق بعد تردد لكن بسبب إهماله أنا اعاني من التهاب حاد في الرئة اليسرى والتهاب في الشعب الهوائية للرئة اليمنى وضعف في التنفس واحيانا انقطاع في النفس وأتأكبد خسائر ماليه كبيرة في المستشفيات الخاصة للعلاج حسبي الله ونعم الوكيل . |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وتنبيه الطبيب المعني بضرورة التواصل الصحيح مع المراجعين و المرضى والتأكد من تقديم الإستشارة الطبية بحسب البروتوكول المتبع بالمراكز الصحية ، شاكرين ومقدرين لكم تفهمكم ، متمنين لكم دوام الصحه و العافيه |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-04113 | 9/24/2023 12:00:00 AM | 2/5/2024 1:12:06 PM | 9/26/2023 12:00:00 AM | ||||||
5855 | Faizs ABAS | 97339081318 | I went to sh. JabberHC c |
عزيزنا العميل، تم التواصل معكم من قبل المعنيين واستلام ملاحظاتكم ورفعها للجهه المختصة بمتابعة الموضوع والتحقق من حدوث أي تقصير واتخاذ الإجراءات اللازمة حسب الأنظمة المعمول بها بمراكز الرعاية الصحية الأولية ، شاكرين ومقدرين تفهكم وسيتم التواصل معكم في حال الحاجه لأي تفاصيل إضافية تتعلق بتوضيح الموضوع ، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-26619 | 9/17/2023 12:00:00 AM | 2/5/2024 1:13:51 PM | 10/3/2023 12:00:00 AM | |||||||
5856 | Rabab Ali | 97337722767 | rabab.moosa@icloud.com | تاريخ ١٥ - سبتمبر الساعه ١١ ظهراً توجهت لمركز الشيخ جابر الصباح بمنطقة باربار مع فحص كرونا المنزلي بنتيجة مصاب تفاجأت بجهل بجميع الموظفين بالاجراءات الواجب اتباعها لمصابين كرونا ، تم ارسالي لغرفه رقم ١٠ للدكتورة منى عند اخباري للدكتورة انني مصابة ردت ( شسوي لج يعني ) واخذت بعمل اتصالاتها للسؤال عن الاجراءات ، مما يؤكد جهلها ، فأخبرتها انني جداً متعبة ، واحتاج الى ابر للآلام او سيلان فأخبرتني ممنوع ان اصف لك اي شي وان الممرضات يرفضون متابعة حالتي فقط سيتم فحصي مرة اخرى و أرسلتني الى قسم التمريض للفحص ، حيث كان الفحص السريع من قبل الممرضة ، لم تفحصني بسكل جيد حيث لم تدخل قشة الفحص لأنفي بالقدر الكافي وبعد ذلك اخبرتني بان النتيجة سلبية ولكنني متعبه لا استطيع ان اقود السيارة فطلبت منهم مره اخرى لانني لست مصابه بصرف السيلان والابر لكي استطيع القيادة ، ومن بعدها مساءاً بعد ان تحسنت حالتي قليلاً استطعت ان اذهب لمستشفى خاص في نفس اليوم وفحصت pcr لانني لست مطمئنة فظهرت النتيجة ايجابيه ؟ فمن المسئول عن هذه الرعونة وعدم الدقة والتراخي تجاهه المرضى ؟ مما يسهل انتقال العدوى للاخرين مرفق النتيجة |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين لاستيضاح الشكوى، , وعليه فقد تم التوضيح بأن الطبيبة قامت بسؤال الطبيبة المسئولة حرصاً وتأكيداً على تقديم كل مايلزم لخدمتكم، وتمت متابعة حالتكم بغرفة الملاحظة بعد وصف المحلول الوريدي ومسكن الألم، كما تم شرح الآلية المتبعة في مثل هذه الحالات، نشكر لكم تفهمكم، ويسرنا دوماً تلقي ملاحظاتكم التي تسهم في تطوير الخدمات الصحية، متمنين لكم دوام الصحة والعافية |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-57962 | 9/16/2023 12:00:00 AM | 2/5/2024 1:15:52 PM | 10/2/2023 12:00:00 AM | ||||||
5857 | fatima saeed | 97335061129 | fatima.s307@hotmail.com | السلام عليكم ورحمة الله وبركاته |
عميلنا العزيز، ، يسعدنا دوما تلقي مقترحاتكم وملاحظاتكم و نؤكد لكم حرصنا وسعينا المستمر على توفير افضل الخدمات الصحية على اكمل وجه لنيل استحسان ورضا الجميع ولضمان سلامتهم، تم التواصل معكم من قبل المعنيين لإستيضاح الشكوى حيث تم توجيه الطبيبة بضرورة حسن التعامل مع المرضى والمراجعين، نشكر لكم تفهمكم و تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-99786 | 9/8/2023 12:00:00 AM | 2/5/2024 1:17:55 PM | 9/26/2023 12:00:00 AM | ||||||
5858 | ali aljouri | 33853800 | a.aljouri5@gmail.com | السلام عليكم و رحمة الله و يركاته ،، تحية طيبة و بعد ،، أصيبت أختي هدى أحمد الجوري - الرقم السكاني 960305394 بإصابة عمل و خلال عملها في مدرسة كانو ، و تم عمل التقرير المرفق من قبل الدكتور إقبال ( Dr. Iqbal Wardhawala ) هندي الجنسية في مجمع السلمانية الطبي قسم الحوادث و الطوارئ كما في التقرير المرفق. بعد تسليم إصابة العمل للتأمينات الاجتماعية ، طلبوا من أختي التقرير النهائي بعد انتهاء فترة العلاج و التي امتدت لعدة أسابيع من العلاج الطبيعي نرجو منكم التكرم بطلب تحديد موعد مع الدكتور لعمل التقرير النهائي في أقرب فرصة ممكنة.
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عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين لشرح اليه إصدار تقرير إصابه العمل وعليه تم تحويل المريضه المعنية إلى عياده العظام بمجمع السلمانية الطبي، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-93877 | 8/17/2023 12:00:00 AM | 2/5/2024 1:19:46 PM | 9/6/2023 12:00:00 AM | ||||||
5859 | Hasan Ebrahim | 97336888846 | hassan.ebrahim68@gmail.com | الشكوي بخصوص دوام دكاترة مركز الشيخ جابر الصحي في باربار اخذت موعد من الكونتر الساعة 1:45 ظهرا وقالي الموظف موعدك الساعة 3 غرفة 17 وانتظرت ولم ينادوا احد وطرقت الباب وقالت لي المواعيد بعد الساعة 2:15 اي الدكتور او الدكتورة ليس لديها مريض لماذا الانتظار وتضيع الوقت |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وبعد الرجوع إلى السجل الطبي تبين بأن تمت معاينتكم من قبل الطبيب المعالج قبل وقت الموعد بفترة زمنية، تم شرح اليه تسجيل المواعيد والزامية الطبيب بمناداه المرضى بحسب تصنيف الحالة من قبل قسم التمريض والإلتزام بأوقات المواعيد المسجلة، ونؤكد لكم بأن تسعى إدارة المراكز الصحية لخدمة المرضى والمراجعين بأعلى مستويات الجودة، شاكرين لكم تفهمكم و متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-90357 | 7/4/2023 12:00:00 AM | 2/5/2024 1:23:15 PM | 7/20/2023 12:00:00 AM | ||||||
5860 | Entisar Aloraibi | 97336771448 | ummalooky@gmail.com | سلام عليكم وحمة الله وبركاته . اليوم تاريخ ١٢ يونيو اخذت موعد في مركز جابر الصحي في باربار واعطوني في الساعة الثالثة وربع وعند ذهابي في وقت الموعد لم تكن الطبيبة متواجدة في الغرفة وكان هناك مرضى ينتظرون الدخول قرابة ساعة كاملة . انتظرت نص ساعة وذهبت الى الاستقبال لكي استفسر لماذا لاتوجد طبيبة في غرفة ٥ قالت لي المفروض موجودة في الغرفة ولكن لا اعلم اين ذهبت . فرجعت بعد ذلك انتظر بالقرب من غرفة الطبيبة وبعد وقت رأيتها خرجت من غرفة طبيب آخر وعندما قلت لها نحن ننتظرك ازيد من ساعة قالت لي لماذا لاتذهب الى الطوارئ ملاحظة اسم الدكتورة هو ايمان الماجد ورقم المريض الشخصي هو 181010372 |
عميلنا العزيز، نؤكد لكم بأن جميع أقسام المركز الصحي يعمل تحت مظلة واحدة و تحت شعار (المريض اولا ) ساعين لتحقيق اعلى مستويات الجودة في الخدمات الصحية, وبالرجوع إلى السجل الطبي تبين بأن تم تقديم الخدمة لكم، وعليه نرجو منكم في حال وجود حالة طارئة أو مستعجله يجب التوجه مباشرة إلى قسم التمريض لإتمام المعانية و التصنيف والتواصل المباشر مع الطبيب، تم التواصل معكم من قبل المعنيين وسيتم رفع ملاحظاتكم للطبيب المعني، نشكر لكم تفهمكم وتواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-43580 | 6/12/2023 12:00:00 AM | 2/5/2024 1:25:17 PM | 9/26/2023 12:00:00 AM | ||||||
5861 | Entisar Aloraibi | 97336771448 | ummalooky@gmail.com | سلام عليكم وحمة الله وبركاته . اليوم تاريخ ١٢ يونيو اخذت موعد في مركز جابر الصحي في باربار واعطوني في الساعة الثالثة وربع وعند ذهابي في وقت الموعد لم تكن الطبيبة متواجدة في الغرفة وكان هناك مرضى ينتظرون الدخول قرابة ساعة كاملة . انتظرت نص ساعة وذهبت الى الاستقبال لكي استفسر لماذا لاتوجد طبيبة في غرفة ٥ قالت لي المفروض موجودة في الغرفة ولكن لا اعلم اين ذهبت . فرجعت بعد ذلك انتظر بالقرب من غرفة الطبيبة وبعد وقت رأيتها خرجت من غرفة طبيب آخر وعندما قلت لها نحن ننتظرك ازيد من ساعة قالت لي لماذا لاتذهب الى الطوارئ ملاحظة اسم الدكتورة هو ايمان الماجد ورقم المريض الشخصي هو 181010372 |
عميلنا العزيز، نؤكد لكم بأن جميع أقسام المركز الصحي يعمل تحت مظلة واحدة و تحت شعار (المريض اولا ) ساعين لتحقيق اعلى مستويات الجودة في الخدمات الصحية, وبالرجوع إلى السجل الطبي تبين بأن تم تقديم الخدمة لكم، وعليه نرجو منكم في حال وجود حالة طارئة أو مستعجله يجب التوجه مباشرة إلى قسم التمريض لإتمام المعانية و التصنيف والتواصل المباشر مع الطبيب، تم التواصل معكم من قبل المعنيين وسيتم رفع ملاحظاتكم للطبيب المعني، نشكر لكم تفهمكم وتواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-15000 | 6/12/2023 12:00:00 AM | 2/5/2024 1:25:17 PM | 9/26/2023 12:00:00 AM | ||||||
5862 | mohdjaffar Abass | 97336392000 | mohdjaffar37@gmail.com | الاسم: محمد جعفر عيسى سلام عليكم |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وشكركم على ابداء ملاحظاتكم مما يسهم في تطوير الخدمات الصحية وتم التأكيد على جميع العاملين على ألية عمل خدمة الرعاية العاجلة. ، متمنين لكم دوام الصحة والعافية. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-70599 | 5/28/2023 12:00:00 AM | 2/5/2024 1:33:09 PM | 6/15/2023 12:00:00 AM | ||||||
5863 | Khulood Faraj | 930206576 | 38009889 | احاول الاتصال في المركز الصحي (مركز جابر) البديع من اسبوع لحجز موعد لتطعيم ابني ولا احد يرد على الهاتف |
تم التواصل مع العميل والتوضيح له بأن موظفة قسم الرعاية كانت في إجازة وقد تم تغطية القسم من قبل موظفة أخرى تحت التدريب وتم التنبيه على الموظفين بالرد على الأتصالات في جميع الأحوال وأخذ المعلومات والأستفسارات من المرضى للرد عليها بمعلومات صحيحة ودقيقة كما تم ترتيب مواعيد التطعيم الفائتة لطفلها |
SJC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-10712 | 2/6/2024 12:00:00 AM | 2/6/2024 10:24:10 AM | 2/6/2024 12:00:00 AM | ||||||
5864 | maryam A.Nabi Ahmed Hasan | 36310900 | محاولة التواصل مع قسم العلاج الطبيعي عن طريق الهاتف لمدة أسبوع ولم يقم أحد بالرد |
تم التحقق من المسجل الآلي لبدالة المركزحيث تبين أنه يقوم بالتحويل على مكتب الأستقبال الخلفي وقد تم عمل طلب على طوارئ الصيانة 7000 ليتم تعديل البرمجة |
SJC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11983 | 11983 | 24-02-28782 | 2/6/2024 12:00:00 AM | 2/7/2024 8:04:13 AM | 2/7/2024 12:00:00 AM | |||||||
5865 | Hussain Hammadi | 921203551 | 32110028 | السلام عليكم عندي استفسار بخصوص المواعيد ف مركز النعيم الصحي هذي مرتين الحين اجي على الساعة عشر ونص صباحا ومره تقريبا 11:15 دائما يقول يقولون مواعيد مافي وين نروح يعني.. وغير ان الجمعة وسبت المركز مغلق.. ف يحولوني على الساعة ثنتين ونص او ثلاث الظهر بسبب يقولون من تسع الصبح خلصت المواعيد.. الرجاء النظر في الموضوع بخصوص المواعيد وإغلاق المركز يومين الجمعة والسبت |
تم الااتصال بالمريض وأعلامه يمكنه حجز مواعيد عن طريق مركز الاتصال ورقمة 80007000 او يمكنه حجز الموعد عن طريق موقع وزارة الصحة بWeb ، وبخصوص يومي الجمعة والسبت تم حثة الذهاب لمركز جدحفص الصحي لتلقي العلاج. |
NHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-02-69441 | 1/7/2024 12:00:00 AM | 2/7/2024 10:15:20 AM | 1/8/2024 12:00:00 AM | ||||||
5866 | Pramod Thekkannattu Govindan Nair | 780960637 | 34529353 | I am unable to make an appointment at health center |
تم الااتصال بالمريض وأعلامه يمكنه حجز مواعيد عن طريق مركز الاتصال ورقمة 80007000 او يمكنه حجز الموعد عن طريق موقع وزارة الصحة بWeb |
NHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-02-77148 | 1/9/2024 12:00:00 AM | 2/7/2024 10:20:41 AM | 1/9/2024 12:00:00 AM | ||||||
5867 | Salman ALqais | 871011824 | 39934338 | peacfulsmn@hotmail.com | I came for physotherapy teratement from arad nbb center on monday 22 jan and as per the reception they will refer me for the physeotherapy as per the general doctor but no appointment given to me yrt since that day . I call the hotline of the center 17463888 but no one answers alot I called . I eant interrogation and justification . I am patinet and need treatement |
تم التواصل مع المراجع و إعطائه موعد العلاج الطبيعي |
NAC | Administrative | Complaint | Service Quality | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-02-18644 | 1/24/2024 12:00:00 AM | 2/7/2024 10:22:44 AM | 1/25/2024 12:00:00 AM | |||||
5868 | Afsar Halim | 800239236 | 34467113 | I cannot make my medical before, actually I missed my medical appointment. Can you please consider to make an appointment for medical checkup? I cannot reschedule the appointment. System is showing, go same medical center. But where I don't know. |
تم الااتصال بالمريض وأعلامه يمكنه حجز مواعيد عن طريق مركز الاتصال ورقمة 80007000 او يمكنه حجز الموعد عن طريق موقع وزارة الصحة بWeb |
NHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-02-28020 | 1/14/2024 12:00:00 AM | 2/7/2024 10:32:04 AM | 1/14/2024 12:00:00 AM | ||||||
5869 | Hamida Albalooshi | 840509324 | 39972722 | قدم شكوى على مركز النعيم الصحي بسبب سوء التنظيم والاهمال وعدم مراعاة شعور المراجعين ، حيث انني في هذا اليوم قد وصلت للمركز دقيقة وعندما جاء دوري اخبرتني الموظفة بأن ٤٥صباحا وسحبت رقم للانتظار عند الاستقبال وبعد مرور اكثر من ١١في تمام الساعة في الدوام المسائي ، فأخبرتها بأنني انتظرت طول هذه المدة فلماذا لم يوقفوا الجهاز عن ٢المواعيد قد انتهت ويجب علي الحضور عند الساعة و يتم ابلاغنا عند الوصول بأن المواعيد قد انتهت ولماذا يتم تضيع وقت المرضى بهذا الشكل ولكن مع الاسف الشديد كانت صرف الارقام االمواعيد فل ، وتكرر هذا الشيء قبل اسبوع ايضا في الفترة المسائية وقبل انتهاء وقت العمل بساعة ونصف اخبروني بأته لا تكرر فقط جملةعند ذهابي عند غرف الاطباء لم اجد اي مريض ولا شخص واحد ينتظر هناك مما يوضح قيامهم بالتوقف عن استقبال المرضى يوجد مواعيد وبوقت طويل قبل انتهاء وقت العمل الرسمي وهذا يشكل تلاعب واضح وعدم مراعاة شعور المراجعين والمرضى ، وكذلك سوء معاملة بقا مع الموظفتان في الاستقبال المتكرر وعدم تقديم الاحترام الواجب للمراجعين وابداء الاهتمام بمساعدتهم ، وهذا عكس ما كان عليه الوضع ساالموظف. |
تم الاتصال بالمريض بخصوص أنتهاء المواعيد، تم اخباره يمكنه الاتصال على 80007000 كما يمكنه حجز موعد للاستشارة عن بعد ، وذلك لتفادي لطول الانتظار وعدم حصوله على موعد على الدكتور ، كما تم اخباره خلال هذه الفتره لكثرة المراجعين والمرضى تنتهي المواعيد قبل انتهاء الدوام بفتره زمنية. |
NHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-02-79413 | 1/15/2024 12:00:00 AM | 2/7/2024 10:49:38 AM | 1/16/2024 12:00:00 AM | ||||||
5870 | Fatema Falah | 991205243 | 38810868 | تواصلت هاتفيًا عدة مرات في عدة ايام مختلفة مع مركز نعيم الصحي لتأجيل موعد اشعة ولم اجد استجابة |
هو تم التواصل مع المريضة من قبل قسم الأشعة وتم تأجيل الموعد لها، كم تم أخبارها عن رقم تلفون قسم الأشعة في حالة الرغبة بالتأجيل و 17286815 |
NHC | Administrative | Complaint | Service Quality | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-02-97403 | 1/17/2024 12:00:00 AM | 2/7/2024 11:16:56 AM | 1/17/2024 12:00:00 AM | ||||||
5871 | Bushra Mashhadi | 940102218 | 36660596 | من يومين ماخذة موعد في مركز النعيم الصحي للعيادات العامة الساعه 12 مساءاً ، اليوم اوصل المركز و اتفاجئ ان موعدي يتحول لعيادة رعاية الحوامل!! ويتأجل لبعد ساعه وخمس دقايق !! ولما اكلمهم عن سبب التاخير يقولون الدكتور صار عندها ظرف ولما طلبت ادخل عند دكتور ثاني يقولون مافي دكتور فاضي بحكم ان ٤الحين ، وفوق التأخير المفاجئ الي من غير اي تنبيه ، يرفضون يعطون اي موعد بعد الساعه وفعلاً موقع صحتي ما يقبل يعطي اي مواعيد من ٧مافي دكاترة موجودين بينما المركز مفتوح لين الساعه عد الاوقات الطويل حق من حقوق المركز ؟؟ وهل فعلاً هل تاجيل المواعيد المفاجئ وتبا ٤بعد الساعه ؟ وعلى اي اساس ؟ وهل وزارة الصحة عندها علم بهالتصرفات ٤مافيه دكاترة في المركز من بعد الساعه ؟ |
تم الاتصال بالمريضه صباحا،أفاادت بانها مريضة لايمكنها التحدث معي الأن، وقمنا بالاتصال بها ظهرا الا أنها لم ترد على التلفون،
عند الرجوع إلى نظام أي-صحة تبين بأن المريضة زارت المركز بتاريخ 21-1-2024 تلقت العلاج عند أحدى أطباء المركز الساعه 13:05 وتم معاينتها واخذ الاستشارة.، ولا يوجد موعد لها على عيادة الحوامل . |
NHC | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-02-91164 | 1/21/2024 12:00:00 AM | 2/7/2024 11:28:03 AM | 1/22/2024 12:00:00 AM | ||||||
5872 | Fatima Mohammed | 930309278 | 39115519 | fatimaalzahra885@gmail.com | الاتصال على المركز خصوصا الرعايه و الامومه من الأمس اتصال إهمال إهمال محد يرد على الاتصال |
تم محاولة الإتصال أكثر من فترة دون رد |
NAC | Administrative | Complaint | Service Quality | Mother and Child Care | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-02-40766 | 2/6/2024 12:00:00 AM | 2/7/2024 1:44:35 PM | 2/7/2024 12:00:00 AM | |||||
5873 | Nazi Mohamed | 711201463 | 39547576 | naziashknani@gmail.com | مرحبا انا مریضة احتاج للعلاج الطبيعي . اخذت التحويل من المركز الصحي الى مركز ابن سيناء الصحي . اول مشكلة علينا سياقة السيارة مسافة من السكن ثاني مشكلة لا يوجد مواقف للمرضى واذا المركز الصحي لا يمكن ان يحولنا مباشر الى العلاج الطبيعي في مجمع السلمانية الطبي التحويل للعيادات الطبية في السلمانية و موعد التحويل اكثر من شهر وبعدين تحويل على العلاج الطبيعي سوال ؟ المريض اشلون يصبر اكثر من شهر الى ٥ اشهر لين يحصل العلاج المفروض كل مركز عن يوجد فيه عيادة للعلاج الطبيعي شكرا |
تم الاتصال بالمريضه و توضيح اليه اخذ المواعيد و تم حجز لها موعد المناسب لها مع توضيح وجود مواقف سيارات لذوي الاحتياجات الخاصة , و تفهمت الموقف و شكرتنا على حسن التعاون |
ISC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 24-02-90866 | 2/7/2024 12:00:00 AM | 5/21/2024 1:52:43 PM | 2/8/2024 12:00:00 AM | |||||
5874 | Wael Ali | 720102081 | 39874898 | تأخير في مواعيد العلاج الطبيعي في مركز ابن سينا الصحي حيث انني اعاني من احتكاك في الركبة و يتم اعطائي جلسة علاج مائي كل اسبوعين مرة واحدة ، حيث انني لم استفيد من ذلك ، هل يعقل 3 جلسات علاج في الشهر تحسن من الوضع الصحي للمريض؟ |
بخصوص الشكوى الخاصه بالمريض وائل على 720102081 تم الاتصال به ووتم ترتيب مواعيد مسبقه وفق لحالته وتفهم المريض الموقف |
ISC | Administrative | Complaint | Appointments | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10859 | 10859 | 24-02-83586 | 11/27/2023 12:00:00 AM | 2/8/2024 8:22:22 AM | 11/29/2023 12:00:00 AM | ||||||
5875 | الهنوف عبدالله | ما شاء الله خدماتكم ممتازة |
رقم الهاتف غير صحيح |
SJC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 24-02-20727 | 1/5/2024 12:00:00 AM | 2/11/2024 8:37:38 AM | 2/11/2024 12:00:00 AM | |||||||||
5876 | Zahra Qawooz | 990802159 | 33228884 | zahraaqawez1999@gmail.com | ذهبت للمركز وانتظرت الدكتورة كثيرا رغك عدم وجود مرضى وعند مناداتي لم تفحصني حتى انها لم تلمسني بالرغم من المي الشديد جدا وصفت لها اننيكنت اعاني كثيرا من معدتي وااخذت دواء في المنزل ولم يفيدني وفي زيارة سابقه وجدت انها كتبت قاست حرارتي وضغطي وفحصت بطني وهي لم تفعل ذلك |
تم الاتصال بصاحبة الشكوى لأكثر من مرة بتاريخ 23 يناير 2024 دون أي استجابة لأي اتصال وتم إضافة التنبيه التالي: نود أن نوضح أن كون الشخص موظف في المؤسسة الصحية ، فذلك لا يعطيه التخويل بالاطلاع على الملف الالكتروني للمصلحة الشخصية ، فذلك غير مصرح به ويجعل الموظف تحت المسائلة القانونية لذلك الفعل. |
NAC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-02-75596 | 1/17/2024 12:00:00 AM | 2/11/2024 8:43:48 AM | 1/23/2024 12:00:00 AM | |||||
5877 | راشد انور الزعبي | 39155533 | قد صادفت تمريض غير لائق من قبل احد الممرضات |
تم التواصل مع المراجع وتم اخذ حيثيات الموضوع فتم شرح الية اخذ الاجراءات مع الموظفين وتم الاعتذار له ،حيث اشادة بان يجب توصيل الشكوى الي نائب المنطقة . هذا مالزم والامر لكم سادتي |
ZHC | Administrative | Complaint | Behavioral | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 24-02-98912 | 2/7/2024 12:00:00 AM | 2/11/2024 11:24:55 AM | 2/11/2024 12:00:00 AM | |||||||
5878 | ghada mohammed | 36623732 | شكر خاص للدكتورة زينب العلوي على حسن الأستقبال والإفادة بارك الله فيها |
تم تمرير الشكر لأخصائية العلاج الطبيعي |
SJC | Administrative | Appreciation | Physiotherapy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-02-72398 | 2/12/2024 12:00:00 AM | 2/13/2024 10:17:34 AM | 2/13/2024 12:00:00 AM | ||||||||
5879 | alsayed mohd nema khalil | 39843666 | فتح المختبر على مدار الساعة لتخفيف الضغط على طوارئ السلمانية |
تم التواصل مع المريض وتم اعلامه بأنه خدمات السحب في مختبر الشيخ جابر الى المختبرات الخارجيه في السلمانية تم تمديدها في شهر ديسمبر متواصل من الساعه 7 صباحا الى ا لساعه6 مساء واقترح المريض توفير الاجهزة المتواجدة في مختبر مستشفى السلمانية في المركز لتحليل عينات الدم الشامل للمرضى بدون الحاجة الى سائق لنقل العينات الى مختبر مستشفى السلمانية |
SJC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-02-50339 | 2/13/2024 12:00:00 AM | 2/13/2024 11:01:15 AM | 2/13/2024 12:00:00 AM | ||||||||
5880 | alsayed mohd nema khalil | 39843666 | توفير بطانيات لجميع الأسرة |
تم التواصل مع صاحب المقترح لمعرفة حيثيات الموضوع، حيث تم شرح أنظمة مكافحة العدوى، فانه يتم توفير البطانية للمريض حسب الطلب، وازالتها مع انتهاء علاجه. |
SJC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-02-30948 | 2/13/2024 12:00:00 AM | 2/13/2024 1:40:53 PM | 2/13/2024 12:00:00 AM | ||||||||
5881 | شريفة طارق الدوسري | 34179798 | أشكر الممرضة زينب جاسم والدكتور إبراهيم على حسن المعاملة وطيبتهم . |
تم الإتصال بالمريضة حيث أثنت على ارتياحها من سرعة الخدمات وجودتها وخصت بالشكر الأطباء والتمريض |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-02-75592 | 2/5/2024 12:00:00 AM | 2/13/2024 10:17:43 AM | 2/7/2024 12:00:00 AM | ||||||||
5882 | شريفة طارق الدوسري | 34179798 | أشكر الممرضة زينب جاسم والدكتور إبراهيم على حسن المعاملة وطيبتهم |
تم الإتصال بالمريضة حيث أثنت على ارتياحها من سرعة الخدمات وجودتها وخصت بالشكر الأطباء والتمريض |
BCC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-02-32674 | 2/5/2024 12:00:00 AM | 2/13/2024 10:19:47 AM | 2/7/2024 12:00:00 AM | ||||||||
5883 | دلال الدوسري | 930500458 | 34337878 | dalal-aldosseri@outlook.com | شكر خاص لقسم التمريض |
تم الإتصال بالمريضة وأبدت اعجابها بجودة الخدمات المقدمة للمترديين على العيادة وخصت بالشكر قسم التمريض |
BCC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-02-42901 | 2/7/2024 12:00:00 AM | 2/13/2024 10:26:30 AM | 2/11/2024 12:00:00 AM | ||||||
5884 | AQEEL AHMED HUBAIL SALMAN | 850401739 | 33036945 | Aqeelhubail@gmail.com | قسم نظافة المركز الصحي ( التنظيفات ) شكوى على اهمال نظافة الحمام الرجالي حيث انني زرت المركز يومين متتاليين و كان الحمام كما هو. |
تم التواصل مع العميل و أخذ تفاصيل الشكوى، و قد تم توجيه تنبيه إلى منظفين الفترة المسائية و العطل الاسبوعية ، كما تم التاكييد بأهمية تفقد المرافق العامة بانتظام. |
JHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11043 | 11043 | 24-02-91703 | 1/28/2024 12:00:00 AM | 2/13/2024 12:42:08 PM | 2/13/2024 12:00:00 AM | |||||
5885 | KEVIN PATRICK OSHEA | 680657835 | 39104117 | شكر و تقدير على خدمات المركز و الموظفين. |
تم التواصل مع العميل و شكره على تقديم رضا المراجعين في المركز الصحي |
JHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11043 | 11043 | 24-02-25991 | 1/17/2024 12:00:00 AM | 2/13/2024 12:57:02 PM | 2/13/2024 12:00:00 AM | |||||||
5886 | - | - | - | maishu75@gmail.com | hebah from lab was excellenti hardly felt any prick when she draw blood . she was smiley while serving me. |
تم تمرير الشكر والإطراء للموظفة |
SJC | Administrative | Appreciation | Laboratory | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-02-61074 | 2/14/2024 12:00:00 AM | 2/14/2024 7:59:06 AM | 2/14/2024 12:00:00 AM | ||||||
5887 | Fatima Radhi | 850800781 | 36981666 | ashwaq2222@hotmail.com | السلام عليكم لماذا لايمكنني حجز موعد اونلاين للمستشفى حيث تم حضري من حجز الموعد بسبب فقداني لموعدين ولكن متى يفك الحظر الرجاء فتح حسابي الرقم الشخصي ٨٥٠٨٠٠٧٨١ هاتف ٣٦٩٨١٦٦٦ |
تم التواصل مع العميل وبعد التأكد من ملفها الألكتروني أتضح بأنها تقوم بحجز مواعيد عبر الموقع ولكن لا تحضر فتم عمل لها حضر أتوماتيكياً
|
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-36843 | 2/14/2024 12:00:00 AM | 2/14/2024 9:08:51 AM | 2/14/2024 12:00:00 AM | ||||||
5888 | سكينة عبدالحسين | 33219192 | أود أن اشكر كل من مهدي بوحميد وفاطمة كاظم على بذل مجهودهم ومساعدتهم للمرضى |
MJK | Administrative | Appreciation | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-02-84109 | 2/11/2024 12:00:00 AM | 3/17/2024 12:21:52 PM | 2/11/2024 12:00:00 AM | |||||||||
5889 | ابراهيم احمد محمد | 730403661 | 33144533 | صباح الخير الأخوات العزيزات
وردتنا شكوى هاتفية:
يتقدم صاحب الشكوى وهو أحد زوار مركز النعيم الصحي حول عدم وصول رسائل المواعيد له، حيث أنه أفاد بأنه في السابق كانت تصل إليه مسجات المواعيد الخاصة به وبوالدته ولكن الآن لا تصل له هذه الرسائل مما أدى إلى فوات الموعد أكثر من مرة.
اسم صاحب الشكوى: إبراهيم أحمد محمد الرقم الشخصي: 730403661 هاتف رقم: 33144533 |
تم الاتصال بصاحب الشكوى وتم تعديل بياناته ورقم هاتفه في برنامج الآي صحه. |
NHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10863 | 10863 | 24-02-66994 | 2/13/2024 12:00:00 AM | 2/14/2024 2:09:45 PM | 2/13/2024 12:00:00 AM | ||||||
5890 | Salman ALqais | 871011824 | 39934338 | peacfulsmn@hotmail.com | ا يصير مركز عراد الصحي كل مرة ايي يقولون ما في مواعيد هذي ظلم ليش مسويين دختر واذا سالناهم قالو لنا اللي ياو الصبح خلصو كل المواعيد ما يصير هالطريقة. انا كل مرة ايي يقولون ما في في حين انه المركز توقيته من ٨ الى ٨ مساء يعني رسميا المركز من عقب ال ١ ما يقبل اي مرضى وين التوافرية والقابلية والفاعلية مالت المركز... نضطر كل مرة نروح خاص عشان نتشخص ونتعالج. لازم حل جذري لي ذي الموضوع. انا قلت لهم ما يصير المواعيد تنأخذ بهذه السهولة وتخلص على بافي الناس. النقطة الثانية برنامج صحتي ما يعطي حق نفس اليوم ماله جدوى. الواحد يبي يتعالج مو ينطر. |
تم التواصل مع العميل وتم التوضيح له بأنه هناك 3 قنوات لحجز المواعيد اولا عن طريق الحضور الشخصي وثانيا عن طريق مركز الاتصال وثالثا عن طريق تطبيق صحي والموقع الالكتروني وانه بأمكانه حجز موعد من التطبيق او مركز الاتصال وذلك لسهوله الامر واننا لانتحكم بتوافر المواعيد وتم اخباره بأنه يمكنه الذهاب لقسم التمريض لتشخيص حالته واذا كانت طارئة سيتم تسجيله على الطبيب واذا كانت عاديه سيتم اعطائة اقرب موعد وتم التصحيح له بأنه المركز يفتح من الساعه 7 صباحا الى الساعه 7 مساءا وبخصوص تطبيق صحتي تم التوضيح له بأنه التسجيل يعتمد على توافر طبيب العائلة الخاص به |
NAC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-02-82752 | 2/14/2024 12:00:00 AM | 2/15/2024 11:24:25 AM | 2/15/2024 12:00:00 AM | |||||
5891 | mohamed ali mohamed saleh | 830501690 | 38320341 | الاخوة الكرام في وزاره الصحه بعد التحيه والتقدير لدي اقتراح اتمنى ان يلقى صدى ايجابيا لديكم بما انكم قد قررتم منع اهل عراد من دخول مستشفى المحرق الصحي فارجو منكم التكرم بالموافقه على فتح مركز عراد الصحي بشكل متواصل شاكرا ومقدرا لكم كرمكم |
تم التواصل مع العميل وتم اخباره بأنه تم فتح مركزين حالة بوماهر ومركز بنك البحرين والكويت بالحد بشكل متوصل (24ساعه) وبأمكانه الذهاب لهم في وقت الاجازات الاسبوعيه والرسمية ومن بعد اغلاق مركز بنك البحرين الوطني الصحي بعراد عند الساعه 7 مساءا .. وبالنسبه للمقترح بفتح مركز بنك البحرين الوطني الصحي بعراد بشكل متواصل تم اخباره بأنه سيتم رفع المقترح للجهات المختصه للنظر والدراسه |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-02-02574 | 2/17/2024 12:00:00 AM | 2/18/2024 10:04:30 AM | 2/18/2024 12:00:00 AM | |||||||
5892 | HUSAIN AHMED ALI HASAN | 760502293 |
السلام عليكم. لدي موعد لاجراء فحص القرنية، ولكن الموعد جدا بعيد ولفترة طويلة وهي 9/12/2024. وللعلم، أنا مريض مصاب سكلر وأتعالج مع عيادة الكلى، والأدوية تؤثر سلبا على العين. الرجاء التنسيق لتقديم الموعد المذكور في أقرب وقت ممكن. وشكرا جزيلا
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تم التواصل مع العميل ومساعدته وحجز موعد اقرب له في تاريخ 1/4/2024 في مركز النعيم الصحي |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-02-57339 | 2/17/2024 12:00:00 AM | 2/18/2024 1:14:43 PM | 2/18/2024 12:00:00 AM | ||||||||
5893 | SAMI RADHI SALMAN ALANAISI | 761209549 | 33311891 | sami_alonaisi@hotmail.com |
السلام عليكم ، لقد تقدمنا لمركز جدحفص الصحي بملىء ورقة لتغيير دكتور العائلة بتاريخ 14 فبراير 2024 م ، وقد اخبرونا بالتغيير خلال ساعة فقط ، ولم يتم ذلك ، اتصلنا بتاريخ اليوم الخميس ، واخبرونا أن التغيير قد يأخذ وقت اطول دون ذكر سبب واضح !! الدكتور الحالي / علي العكري ونرغب أن يكون دكتور العائلة / عماد البصري ، واذا لم تتمكن الإدارة من التغيير للدكتور البصري فلا مانع لدينا أن يتم تحويلنا لأي دكتور أخر ، مع تمنايتنا لكم بالصحة والعافية ومزيد من التطور والنماء … |
تم التواصل مع العميل وشرح الية تغيير طبيب العائلة |
JHC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-02-00941 | 2/18/2024 12:00:00 AM | 1/22/2025 11:40:55 AM | 2/18/2024 12:00:00 AM | ||||||
5894 | JAMEEL HASAN AHMED ALZAIMOOR | 760806489 | 39200226 | 1- تطوير تطبيق صحتي ليشمل الفترتين الصباحية والمسائية 2- كيفية تغيير طبيب العائلة 3- فتح قسم الأشعة 24 ساعة 4- كثرة دخول المرضى على الطبيب بدون أستدعاء |
تم التواصل مع العميل والإجابة على أستفساراته كالتالي :
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SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-02-65678 | 2/18/2024 12:00:00 AM | 5/7/2024 10:00:39 AM | 2/21/2024 12:00:00 AM | |||||||
5895 | SHAIMA FAISAL RADHI NASAIF | 850301424 | 38281860 | Shayma.nusaif@gmail.com | السلام عليكم عندي استخدام سجل الخاص بتطعيمات الأطفال الخاصة بأولاد لماذا فقط اسم واحد من اطفال موجود بينما الاخر لا توجد له اي تطعيمات أو بيانات علما بأن طفلي الكبير 2014 موجود بياناته بينما طفلي 2016 لا توجد بياناته و ليس مدرج تحت اسمي؟؟ ما السبب شكرا جزيلا |
تحية طيبة وبعد،،،، بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الاستفسار المقدم بتاريخ 17-2-2024من قبل ولية الامر شيماء نصيف صاحبة هوية رقم 850301424.
افيدكم علماً بأنه تم التواصل مع المراجعة وتم اخبارها بآلية البحث عن التطعيمات المطلوبة والتأكد من استكمال الطفل لتطعيمات الطفولة وتمت طباعة سجل التطعيمات واخبار ولية الامر باستلامه من المركز الصحي ثم حضرت ولية الامر واستلمت سجل التطيعمات لابنها . شكرت المراجعة ممرضات قسم الرعاية على حسن وسرعة التجاوب معها .
هذا مالزم ولكم خالص الشكر والتقدير
مسؤل قسم الرعاية بمركز جدحفص الصحي فاطمةحبيب احمد |
JHC | Administrative | Enquiry | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-02-20603 | 2/18/2024 12:00:00 AM | 2/19/2024 8:58:14 AM | 2/18/2024 12:00:00 AM | ||||||
5896 | RABAB YUSUF AHMED MOHAMED | 920703496 | 36344487 | Rabab.alqubaity@gmail.com | اليوم موعد تطعيم لابنتي لعمر السنة و النصف، توجهت لقسم الرعاية اخذت رقم للانتظار و جلست انتظر مع العلم انني الوحيدة في قائمة الانتظار ( لا يوجد مرضى ) وقت وصولي لاخذ الرقم 11:08 دقائق الرقم لا يتحرك و ليس هناك من ينادي على الارقام في حال عطل الجهاز فتوجهت لغرفة الرعاية الاساسية ، و كانت الممرضات مجتمعات داخل الغرفة يتحدثن. اخبرتها انني انتظر فاخبرتني أن أخذ رقم فقلت لها انني اخذت مسبقا فقالت انتظري، و الى الان انتظر تجاوزت النص ساعة و انا انتظر |
تحية طيبة وبعد بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 7-2-2024 تم التواصل مع صاحبة الشكوى رباب القبيطي صاحب هوية رقم 920703496 .. قد تبين بأن المريضة لديها موعد مع إبنتها في الساعة 9:15 صباحا بتاريخ 7-2-2024 و قد حضرت قسم الرعاية بالمركز جدحفص الصحي الساعة 11 صباحا متأخرة عن الموعد وتم إخبارها بوجود إجتماع مع دكتورة MCH حال وصولها مباشرة و تم تطعيمها ابنتها بعد وصولها ب 10 دقائق فقط حيث يتبين من I-seha إنها انتهت من تطعيم ابنتها وخروجها الساعة :11:35 am تم الاتصال بصاحبة الشكوى وشرح ألية الموعد وقد تم شكر القسم من قبلها. هذا ما لزم مع خالص شكري وتقديري على المتابعة. قسم الرعاية الصحي رجاء علي 66672991 |
JHC | Administrative | Complaint | Waiting Period | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-02-86277 | 2/7/2024 12:00:00 AM | 2/19/2024 8:57:50 AM | 2/7/2024 12:00:00 AM | |||||
5897 | CHRISTINE MOHAMED MAHDI ALI | 991111095 | 32215546 | christinefakhar@hotmail.com | مركز جدحفص الصحي يوم الاحد بتاريخ 28/01/2024 الفترة الصباحية الوقت ما بين الساعة 10:30 ص حتى الساعة 12:30م قمت يزيارة المركز برفقة مريض من احد أفراد اسرتي حيث كان هنالك موعد و تم الدخول على غرفة الدكتور و كل الأمورسارت على ما يرام حتى وصلنا لقسم التكريض و بدات الامور تصبح مزعجة و غير مريحة حيث كان هناك تأخير طويل في كل الاجراءات التي كانت من المفترض أن تتم من قبلهم من حيث قياس vital signs و تركيب cannula على المريض و حتى عندما انتهى المريض من المغذي انتظرنا طويلا حتى جاء احد الممرضين لازالته. كما ذكرت كان هناك تأخير في كل الاجراءات من قبل قسم التمريض و لم يكن هناك تنظيم بين فريق التكريض الذي كان يغطي الفترة الصباحية و بالتحديد في ا الوقت الذي ذكرته مسبقا مما يؤثر ذلك سلبا على أداء عملهم و حدوث تأخير و كانت هناك قلة مسؤولية ، بالاضافة إلى أن كانت هناك الكثير من الاحاديث الجانبية بين الفريق مما يؤثر ذلك سلبا على أداء عملهم و حدوث تأخير على المرضى و مراقبة سير علاجهم كما حدث معنا و هو أكثر ما يزعج في الآمر لان ذلك يدل على فلة المسؤولية و الاهمال. |
تحية طيبة وبعد،،،، بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 29/1/2024من قبل مرافق المريضة Emely Afable 6306223546
افيدكم علماً بأنه تم التواصل مع ابنة المريضة والاطمئنان على حالة والدتها الصحية، كما انه تم توضيح سبب التأخرفي تقديم الخدمة التمريضية للمريضة حيث ان الدكتورة المعالجة كانت تنتظر نتائج قراءة المؤشرات الحيوية مرة اخرى لتقرر بعدها ازالة المحلول او اضافة اي علاج اخر ، تم التأكيد على جميع الموظفين في قسم التمريض على تقديم افضل رعاية صحية وتمريضية للمرضى والحرص على راحتهم وسلامتهم .
هذا مالزم ولكم خالص الشكر والتقدير
مشرفة التمريض بمركز جدحفص الصحي أسمهان العرادي |
JHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-02-71127 | 1/29/2024 12:00:00 AM | 2/19/2024 9:26:19 AM | 1/29/2024 12:00:00 AM | |||||
5898 | محمد ابراهيم الشوملي | 00000 | 36325676 | نطالب بأرجاع العلاج المائي(البركة) في قسم العلاج الطبيعي يوم الخميس بسبب ضغط الايام العادية عليها |
تم الاتصال بالمريض مقدم الاقتراح واخباره بان المقترح تم رفعه للمعنيين و سيقومون بدراسة المقترح و معرفة امكانية تطبيقه من عدمها و ذلك بناء على قواعد الصحة و السلامة المقدمة من ادارة الصحة العامة |
NAC | Administrative | Suggestion | Physiotherapy | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10864 | 10864 | 24-02-04106 | 1/24/2024 12:00:00 AM | 2/19/2024 9:25:55 AM | 2/19/2024 12:00:00 AM | |||||||
5899 | ABDULLA | 38452240 | V/S READING ENTRIES |
called the patient to check what was happened , called the staff who was assigned to make sure to double check v/s entry before sending pt to the DR |
BKH | Proffesional | Complaint | Service Quality | Nursing | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10855 | 24-02-67848 | 1/23/2024 12:00:00 AM | 2/19/2024 10:06:07 AM | 2/12/2024 12:00:00 AM | |||||||
5900 | fatema eltom | 35091877 | infection control |
called the patient to check what was happened , called the staff who was assigned and inform all the staff to be strics on aseptic technique while prforming a nursing services and to follw a infection control guidelines |
BKH | Proffesional | Complaint | Service Quality | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-02-14896 | 2/1/2024 12:00:00 AM | 2/19/2024 10:07:50 AM | 2/12/2024 12:00:00 AM | |||||||
5901 | Nabil Ameen | 97339650505 | اليوم كان عندي فحص الشبكية في مركز الحد بنك البحرين والكويت ولما دخلت علي الدكتور قالي حط وجهك علي الجهاز بدون تعقيم ولا حتي موجوده الاوراق اللي تحت الفك والكرونا منتشره وهذي وزارة الصحة هلون ارجوه التوجهيه لهم وشكرا |
تم التواصل مع العميل و تم نقل الملاحظة الى الجهة المعنية و عمل اللازم |
BKH | Proffesional | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-02-26105 | 1/18/2024 12:00:00 AM | 2/19/2024 10:14:20 AM | 1/23/2024 12:00:00 AM | |||||||
5902 | Maria DeFezLaso | 97339239104 | attended my health center and asked for an hpv test and I was told that they only provide it for Bahraini women I am a Bahraini resident for over 18 years contributing to society daily and I was disappointed to learn that I would not be cared of. Could this test be Available to me and also to other women residents that require it? Over 57% of Bahraini women who were detected cervical cancer died because of the cancer. It would have been so easy to detect the cancer earlier and avoid such sadness. The virus does not distinguish nationality so I would like to ask for the hpv test to be available to all women resident in Bahrain, whether local or expat. Thank you for your support. Action will make Bahrain a leader in fighting this cancer and save many live |
contacted the clientexplained the recent procedures according to guidelines in primary health care for HPV testing.and suggestions will be given to the authority for their action.client was appreciated. |
BKH | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-02-24052 | 2/7/2024 12:00:00 AM | 2/19/2024 10:17:54 AM | 2/8/2024 12:00:00 AM | |||||||
5903 | عيسى احمد | 39640225 | حضرت الساعه 6:30 صباحا وتم تأخيري لغاية الساعه 7:00 مع العلم بأنه ليس يوجد مرضى في قاعة الانتظار والدكاترة موجودين ولم يستقبلو الطفل 221102256 |
تم التواصل مع العميل والاستماع الى ملاحظاته وشرح نظام الرعاية العاجلة مع نقل الملاحظة الى رئيس الاطباء لان الحاله لطفل عمره 15 شهور |
YAE | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-02-28146 | 2/3/2024 12:00:00 AM | 2/20/2024 6:47:47 AM | 2/15/2024 12:00:00 AM | |||||||
5904 | Raya Muthanna | 36884423 | السلام عليكم و رحمة الله و بركاته اخذت موعد من خلال برنامج صحتي و لم استطع الحضور بسبب ظروف طارئة جدا و حصل الموضوع اكثر من مرة لاني اضطررت للسفر خارج الوطن فهل هو عقاب للمواطن الذي لم يستطع الحضور أنه لا يستطيع الحجز بعدها من خلال الموقع . ؟ و كم مدة هذا العقاب ؟ هل هناك افراج ام لا ؟ اعتقد يجب أن تكونوا أكثر سلاسة و خصوصا مواعيدكم في المراكز الصحية لأن المريض ينتظر فترة ليست بالقليلة ليدخل على الطبيب ناهيك عن الانتظار فترة استراحة الطبيب و تبديل الشفت و من غير المعقول اني احجز موعد مع الطبيب و لا احضر الا بوجود سبب قاهر |
تم التواصل مع المريضة وتم الشرح لها عن الالية ومدتها والهدف من تطبيقها وكذلك تم اخبارها عن الوسائل الاخرى المتاحة لحجز المواعيد |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-02-67286 | 1/19/2024 12:00:00 AM | 2/20/2024 7:26:09 AM | 1/11/2024 12:00:00 AM | |||||||
5905 | anjamma mankonda | 36050020 | Dear Sir/Madam, I'm trying to book an appointment in Heath Center, but it shows error after I enter my details. Attached are the copies of my smart card details and Pre Employment Medical Examination report. Looking forward to hear from you soon. Best Regards, Anjamma Manukonda |
تم اتوتصل بالعميل وشرح الية وكيفية الحجز عن طريق صحتي او اونلاين |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-02-75835 | 1/9/2024 12:00:00 AM | 2/20/2024 7:30:58 AM | 1/9/2024 12:00:00 AM | ||||||||
5906 | Abdulrahman Farooq | 37777438 | اتصلت لمركز يوسف عبدالرحمن انجنير الصحي في مدينة عيسى أكثر من ٧ مرات بأوقات و أيام دائما لما أحصل على رد على الاطلاق. الهاتف يرن و يرن بدون أي رد |
تم التواصل مع المريض وااستلام ملاحظاته وسوف يتم التنبيه على الموظفين |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-02-86146 | 1/17/2024 12:00:00 AM | 2/20/2024 7:33:28 AM | 1/17/2024 12:00:00 AM | |||||||
5907 | رحاب المطوع | 33668798 | سلام عليكم ، في يوم الاحد تاريخ ١٤-١-٢٠٢٤ كان لددى ابني موعد تطعيم ف المستشفى ، ولكن بسبب مرضه اضطررت للاتصال بالمستشفى لغرض التاجيل ، من الصباح الى الظهر قمت بالاتصال مراراً انا وزوجي للمستشفى بمعدل ٤٠ مكالمه فمافوق ، والى جميع اقسام المستشفى ولم اتلقى الرد ، لم استطع الذهاب صباحاً بسبب تواجدي في العمل ، فذهبت للمستشفى ظهراً بعد استئذاني من العمل ذهبت الى قسم رغاية الامومه والطفوله وكانت توجد هناك موظفه واحده قدون تواجد اي مرضى سوى مريضه واحده ، فقلت لها اني قمت بالاتصال مرارا بدون رد فقالت نعم نحن لانستطيع الرد اذا كان هناك مرضى كثيرين ومشغولين ، فطلبت منها تغيير موعد تطعيم ابني وذهبت بعدها لاداري المركز الصحي واخبرته بالشكوى فقال لي. سارفع شكوى وخرجت من المشفى ، ولكن تم تاجيل موعد ابني ليوم الخميس 18-1-2024 ولكن ابني لازال مريضاً فانا اعرف لن يتم تطعيمه وهو مريض ، فعاودت الاتصال بالمستشفى في الساعه ٨ صباحاً بدون رد ، فاستمريت بالاتصال وانا داخل المشفى فدخلت قسم رعاية الامومه والهاتف كان يرن والموظفه تشرب كوفي والموظف اللذي معاها منشغل بهاتفه ، فقلت لها ان الهاتف يرن بجانبك وانا المتصله |
تم التواصل مع المريضه واستلام ملاحظاتها وتم كذلك التحدث مع الكاتبة بخصوص الموضوع وافادت انها لم ترد لانه كان لديها تقفيلات ضرورية تريد ان تعملهم في السستم بشكل عاجل. ولقد تم تنويه الموظفة بخصوص شرب الكوفي في مكتب المواعيد وكذلك للرد على الهاتف او اخذ الملاحظات والاتصال لهم حين اتساع الوقت |
YAE | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-02-22860 | 1/18/2024 12:00:00 AM | 2/20/2024 7:40:27 AM | 1/18/2023 12:00:00 AM | |||||||
5908 | سارة المحاسنة | 33360788 | تم عمل لي عمليه ازالة غدة بتاريخ 7/1/2024 ومن يوم العمليه الى الان اذهب الى المركز التابع لي لتنظيف العمليه وخصوصا انه العمليه ابقت مفتوحة لحين التامها بالكامل لم يتم تخيطها , اليوم موعد المتابعة معا الدكتورة نجيبة الموسوي وافادت بانه الجرح التأم ويمكنني الاستحمام طبيعي ولا لحاجة للمتابعة وعندما اخبرتها بانني لا استطيع رفع يدي الى الان افادتني ليس من ضرورة رفع اليد !! كيف وهي يدي اليمنى لم استطيع الوثوق في كلامها وخصوصا لم يتم فحصي بعنايه ودقة بعدها ذهبت الى المركز التابع لي وعايني الدكتور اسامة العريض الذي اشكرها جزيل الشكر الذي افادني بانه الجرح لم يلتئم منن الاساس واحتاج الى تنظيف وتعقيم الى الان ومنعي من سباحة او اصابه الجرح بالماء لانه من طبيعي يسبب التهاب واثار جانبية ، اقدم بشكاوي على دكتورة نجيبة الذي لو اكملت حياتي على استشارتها لتدهورت حالتي صحية وهذا الحد الذي يجب وضعها من قبل الادارة في حال الدكتور ليس له الاطلاع كامل على كيفية التكيف المريض معا العملية لا يتم المتابعه من قبلها وتعريض حيات المرضى في خطر يرجى اخذ شكواي بعين الاعتبار ومحاسبه من يجب محاسبته |
الشكوى تخص مستشفى السلمانية: تم التواصل مع صاحبة الشكوى وتبين ان الطبيبة المعنية في قسم الجراحة في مستشفى السلمانية ومن ناحية مركز انجنير الصحي تقدمت المريضة بالشكر الى الدكتور اسامه العريض |
YAE | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-02-58107 | 1/28/2024 12:00:00 AM | 2/20/2024 7:44:14 AM | 1/29/2024 12:00:00 AM | ||||||||
5909 | مريم عزيز | 34216638 | انا أم زينب حمد يرجى من حضرتكم تحديث بيانات في برنامج صحتي ليتسنى لي حجز موعد طبي من البرنامج علما بأن العنوان الحالي حسب المستند المرفق ٧٠٨ سلماباد و من المفترض أن يكون تابع لمركز يوسف انجنير. و ليس مركز عالي الصحي. شكرا تعاونكم 950802115 - 150106262 |
تم حل المشكله للمريضة بتغيير ارتباطها من طبيب العائلة في مركز عالي الى مركز انجنير الصحي وسيتم متابعة الموضوع مع قسم تقنية المعلومات لانها افادة بأنها لازالت لا تستطيع الحجز |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-02-85975 | 2/12/2024 12:00:00 AM | 2/20/2024 7:51:13 AM | 2/12/2024 12:00:00 AM | |||||||
5910 | Faheem Mohammad Ilyas | 35673370 | Hello. I have selected a family doctor from Ministry of Health website. Now i want to remove any family doctor because in Sehati app if i want to take appointment it only shows my selected doctor for which I face issue of timing. Some times my family doctor is not available on the timing i want to go to hospital. Please remove my family doctor and dont assign me any family doctor so that i can take appointment in sehati app with any doctor at any time. Looking for a quick response Thanks & Regards Faheem Mohammad Ilyas - 900804998 - faheem754@gmail.com |
تم التواصل مع المريض عن طريق الايميل واخبارة انه بحسب سياسة برنامج اختر طبيبك يجب ان يتم ربط كل مريض مع طبيب عائلة . كما انه بحسب التحديث الجديد خدمة الحجز الالكتروني لا تتيح للمستفيدين حجز مواعيد على الطبيب اذا لم يكن مربوط بطبيب العائله |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-02-15926 | 2/12/2024 12:00:00 AM | 2/20/2024 7:54:48 AM | 2/12/2024 12:00:00 AM | |||||||
5911 | Ebrahim Alqahtan | 35330328 | السلام عليكم بغيت اعرف اذا تم تحديث عنوان المراكز الصحية لي علما بان تم تحديث عنوان السكن الخاص فيني الى منطقة اخرى - 960207783 - ebrahimalqahtan@gmail.com |
تم عمل التحديث لبيانات المريض وتم التواصل معه عن طريق البريد الالكتروني لاشعاره بذلك |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-02-38516 | 2/12/2024 12:00:00 AM | 2/20/2024 7:57:30 AM | 2/12/2024 12:00:00 AM | ||||||||
5912 | Ahmed Alalawi | 33334301 | بعد تطبيق طبيب العائلة اصبح برنامج صحتي غير ذا فعالية حيث عند محاولتي لحجز موعد ولأن طبيب العائلة لامواعيد لديه الا بعد اسبوع فلا يمكن استخدام البرنامج مما يسبب في الرجوع الى الطرق التقليدية بالذهاب الى المستشفى لحجز موعد او الاتصال الى مركز الاتصال والذي يضطر الشخص الى المحاولة ما يزيد على النصف ساعة للحصول على رد مما يولد ضغط على قسم التسجيل في المراكز الصحية او مركز الاتصال وان يكون البرنامج غير ذي جدوى مما يسبب هدر في اموال الدولة لبرنامج غير عملي للاسف |
تم التواصل مع المراجع وافاد بأن الشكوى لا تخص مركز انجنير الصحي وانما تخص نظام الحجز الالكتروني. وتم شرح له عن الهدف من ربط كل مريض مع طبيب عائلة معين وبالنسبة الى التحديث في حجز المواعيد الالكترونية تم اخبارة انه سوف يتم رفع وجهة نظره الى المعنيين |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-02-60416 | 2/14/2024 12:00:00 AM | 2/20/2024 7:59:27 AM | 2/14/2024 12:00:00 AM | |||||||
5913 | Noora Ahmedn | 33559923 | السلام عليكم .. انه مريضه والكحه والزكام وايد تعبوني ف رحت مركز انجنير بحكم العلاج .. دخلت ع دكتور مجدي غرفه ٥ وعطاني حق سيلان وبخار وقالي خلصي علاج عقب بكتب لج السكليف..خلصت علاج ورجعت له وقلت له دكتور لو سمحت ممكن تكتب لي يومين سكليف لان اعرف طبيعه جسمي اذ اتعب صعب اداوم..فجاه تم يصارخ ويقول احنا مانكتب الا يوم وانه ٢٠سنه اشتغل اهني ماعمرنا كتبتنا يومين سكليف..قلت له دكتور ليش تصارخ انه مجرد سالتك..رجع يصارخ وانتي ماتعلميني شغلي وانه اعرف متى اعطي وجم يوم اعطي ويرفع صوته بشكل سبب لي احراج جدام المرضى اللي ف الانتظار..وبس قمت عنه وقلت له شكرا وطلعت برع .. ممكن تتخذون اجراء تجاه ذي الدكتور لان مو اول مره اسمعه يصارخ ع المرضى وشكرا |
تم التواصل مع المريضة من قبل نائب رئيس الاطباء والاستماع الى ملاحظاتها. وقد افادت انها تريد التنويه على الطبيب فقط لكي لا يتكرر منه ذلك. وتم اخبارها انه سوف يتم التحقق من معطيات المشكلة داخليا واتخاذ ما يلزم |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-02-15868 | 2/14/2024 12:00:00 AM | 2/20/2024 8:02:04 AM | 2/18/2024 12:00:00 AM | |||||||
5914 | AHMED ALQASHAR | 38133948 | (مستشفى انجنير )عدد المرضا لا يتعدى ١٠ اشخاص ويفيه اكثر من ١٧ غرفه وعطوني موعد بعد ساعتين ونص |
تم التواصل مع المريض وتم شرح له ان من اسباب الانتظار حجز المواعيد عن طريق التطبيق او مركز الاتصال |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-02-81822 | 2/19/2024 12:00:00 AM | 2/20/2024 8:04:12 AM | 2/19/2024 12:00:00 AM | |||||||
5915 | ريكان الطلق | 34106652 | السلام عليكم ورحمة الله وبركاتة عندي استفسار بخصوص زوجة الموطن البحريني الاجنبية عربية لماذا يطلب من كل لديها بطاقة الاعفاء من الرسوم ان يظهر البطاقة في كل مرة تزور فيها المراطز الصحية لماذا لا يتم وضع تاريخ انتهاء بطاقة الاعفاء في نظم وزارة الصحة بحيث انه وفي كل مرة يراجع فيها المريض المركز الصحي وبمجرد وضع الرقم الشخصي يعرف موظف استقبال ان المريض او المراجع له اعفاء من الرسوم من غير تقديم بطاقة الاعفاء اللي كل مرة الشخص يظهرها لموظف الاستقبال نتمنى من الجهات المعنية دراسة هذا المقترح. |
تم الاتصال بصاحب الاستفسار وشرح له بان الادارة لديها علم وتعمل على هذا المفترح وحاليا تم تطبيق بشكل تجريبي ويتم استخدامه من قبل الموظفين ولكن هذا لا يعفي بان الموظف لا يطلب بطاقة الاعفاء لتاكد من الاعفاء وفي المستقبل القريب يتم تطبيقها بشكل كامل ويتم استغناء . وابداء المراجع على شكر وسرعة الاستجابة |
ZHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 24-02-19732 | 2/20/2024 12:00:00 AM | 2/21/2024 11:23:42 AM | 2/20/2024 12:00:00 AM | ||||||||
5916 | Mohamed Alhameedi | 36989111 | حضرت صباحا الى المركز الصحي في الحد لوجود كسر بأسنان زوجتي وعند توجهي الى قسم التسجيل ابلغوني بأنه يجب الحضور قبل الساعة ٢ مساء لاخذ رقم من موظف الأمن التابع للشركة المتعهدة وعند سؤالي عما اذا كانت الية التسجيل هذه موجودة ومكتوبة للعملاء بشكل واضح فأجابوني لا ليست موجودة، وعند عودتي مساء الساعة ١٣:٣٠ توجهت لموظف الأمن المدعو محمد والتابع لشركة الأمن لأخذ الرقم فسألته عن الرقم للتسجيل فأجابني ارجع الساعة ٢ مساء لأعطيك الرقم فعدت اليه بحسب طلبه فتفاجأت بوجود مايقارب ١٨ شخص متجمعين بشكل عشوائي وهو يقوم بتوزيع الأرقام بشكل عشوائي أيضا الأمر الغير مقبول فسألته هل تعرف من حضر أولا لإحترام الطابور ونوزيع الأرقام بشكل عادل فأجاب بأسلوب غير لائق وبانفعال نحن نعرف من حضر أولا وسنقوم بعملنا فقلت له لا يمكن أت تحفظ ١٨ شخص فبادر بإعطائي الرقم فقلت له أنا لا أريد أخذ الرقم قبل أحد فجاوبني بتهديد (ستأخذ الرقم ولا أعطيه لأحد ثاني)؟!!! فأطالب بأخذ إجراء ضد هذا الموظف لعدم تعامله معي بشكل لائق في مؤسسة حكومية وخدمية هامة. |
السلام عليكمتم التواصل مع العميل وتم ابلاغة انه تم الاجتماع مع موظف الامن و توجيه بضرورة الالتزام بالسلوك الوظيفي و معاملة المترديين بأسلوب حسن، و بخصوص الية توزيع الارقام تم ابلاغ بانه تم رفع الموضوع للجهات المعنية للنظر فيهتحياتي |
BKH | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-02-60784 | 2/22/2024 12:00:00 AM | 8/28/2024 8:30:56 AM | 2/22/2024 12:00:00 AM | |||||||
5917 | Fatima Radhi | 850800781 | 36981666 | ashwaq2222@hotmail.com | السلام عليكم لقد تم حظر المواعيد انلاين وقد حضرت مرتين عبر الهاتف ولم تحل المشكلة الرقم الشخصي ٨٥٠٨٠٠٧٨١ هاتف ٣٦٩٨١٦٦٦ |
تم التواصل مع العميلة وأخبارها بما تم اخبارها به مسبقاً حيث أن الحظر سيبقى لمدة شهر بسبب كثرة حجز المواعيد عن طريق الأونلاين وعدم الحضور مما يسبب ضياع المواعيد كما أن المسج الذي يظهر أثناء محاولة حجز المواعيد واضح ويبين بأن الحضر سيبقى لمدة شهر |
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-69481 | 2/21/2024 12:00:00 AM | 2/22/2024 10:13:46 AM | 2/22/2024 12:00:00 AM | ||||||
5918 | حسين الشويخ | 33244489 | إدراج مواعيد عيادة التغذية ضمن خدمات الرسائل النصية للتذكير بالمواعيد |
تم رفع المقترح للجهات المختصة مكتب جيهان ومكتب رئيس الخدمات الصحية المساندة |
SJC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-02-78754 | 2/21/2024 12:00:00 AM | 2/22/2024 10:37:25 AM | 2/22/2024 12:00:00 AM | ||||||||
5919 | فاطمة محمد علي منصور العكري | 721106285 | 35428114 | maryoom204@hotmail.com | أمي قامت بالأنتظار لمدة ساعة بالرغم من الحالة العاجلة والصيدلية تعاني من تقص الأدوية الضرورية للمرضى بالإمكان أخطار المرضى عن طريق الرسائل النصية عن جاهزية الأدوية للتحصيل |
The suggestion stated is already implemented in the pharmacy to contact the patient once the medicine received from central stores in case it was out of stock or there was shortage in supply.
Nevertheless, we will emphasize on implementation of the procedure with pharmacy staff.
Patient was contacted several times to inform her but always busy then we contacted her mother and informed her about the availability of her medication in the pharmacy. |
SJC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-02-75997 | 2/19/2024 12:00:00 AM | 2/25/2024 2:04:16 PM | 2/25/2024 12:00:00 AM | |||||
5920 | Reem Radhi | 990501710 | 38393137 | شلون طريقة تغيير طبيب العائلة ، تم اختيار طبيب عائلة عشوائي لنا و احين نرغب في تغييره |
تم التواصل مع العميلة وشرح لها آلية تغيير طبيب العائلة وذلك بالتواصل مع المنسق الأول بقسم السجلات الصحية وملئ الأستمارة المطلوبة بحسب توفر الفرصة في قوائم الأطباء |
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-09467 | 2/25/2024 12:00:00 AM | 2/25/2024 1:50:57 PM | 2/25/2024 12:00:00 AM | |||||||
5921 | MOHAMMED AHMED | 970207310 | 38889176 | mohammed4yt@gmail.com | I tried to call sheikh jaber, they never responded! All i need is to postpone my weight management appointment because I have an appointment at Salmaniya at the same day, same time. My ID is 970207310. |
تم التواصل مع العميل والأعتذار منه عن عدم الرد على البدالة بسبب نقص الموظفين وعدم تعيين موظف للرد على البدالة كما تم تغيير موعد عيادة التغذية بحسب ما يتناسب معه |
SJC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11983 | 11983 | 24-02-62034 | 2/25/2024 12:00:00 AM | 2/25/2024 2:03:09 PM | 2/25/2024 12:00:00 AM | ||||||
5922 | ALI ABDALI ALI MOHAMED | 780802586 | 66977780 | alialsagheer@gmail.com | Dear sir/madam, we visit the hospital today, so strong bakhoor smell in Jidhafs hospital, we cannot breathe easily. Please help us. (It is just wood smoke) زرنا مستشفى جدحفص هذا اليوم وقد كان هناك انبعاث شديد لدخان الخشب - البخور. لايمكننا التنفس بسهولة. |
تم التواصل مع العميل و الاستفسار عن تفاصيل الشكوى و مصدر الدخان ، و قد كان رد العميل بأنه لم يشخص مكان محدد للدخان ، و قد تم توجه جميع اقسام المركز بالتقيد بالقوانين المتعلقة بالمركز الصحي و عدم رش أو اشعال اي نوع من انواع الروائح. |
JHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-02-53512 | 2/25/2024 12:00:00 AM | 2/25/2024 2:52:24 PM | 2/25/2024 12:00:00 AM | |||||
5923 | ايمان اسماعيل | 33528824 | الرجاء من وزارة الصحة النظر في اخذ الاجازة ورقيا على حسب الذي يريده المريض طباعه الكترونية او الاستلام ورقيا وليس اجباريا |
تم اخبار المريضة ان الخدمه اضافية من اجل تيسير الامور على المراجعين وليست خدمة بديله |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-02-10540 | 2/7/2024 12:00:00 AM | 2/26/2024 6:31:04 AM | 2/22/2024 12:00:00 AM | |||||||
5924 | leila kahouli | 34564070 | kahoulileilag@gmail.com | تقييم ممتاز لكل الخدمات |
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SJC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-02-73498 | 2/23/2024 12:00:00 AM | 2/26/2024 9:18:22 AM | 2/25/2024 12:00:00 AM | |||||||
5925 | Sawood Masoud | 770733352 | 33264381 | saudbukhari23@gmail.com | السلام عليكم ورحمة الله وبركاته الي من يهمه الأمر ذهبت إلى مركز الدير الصحي لكي اخذ علاجي و تم اخباري بأن الوصفة انتهت و لابد من الدخول على الدكتور لكي يجدد لي الوصفة و حينما ذهابت الي قسم التسجيل قالت لي الموظفة بأن اخذ موعد جديد في ثاني يوم يعني غداً لكي ادخل على الدكتور قلت لها علاجي انتهى وانا موظف حكومي وأخرج من الدوام الساعه 4 عصرا ولابد ان ادخل على الدكتور الان لكي يجدد الوصفة قالت لي للأسف ما عندي مواعيد الان فقط حالات الطوارئ. والحالات الاعتيادية لا يوجد لهم مواعيد.. والمشكلة ان الدكاترة جالسين في غرفتهم ولا يوجد عندهم احد الغرف فاضية وليست مشغولة ولا يوجد مرضى هل يعقل ان أخذ موعد بسبب تجديد الوصفة ليوم ثاني لماذا هذا التصرف الذي يتم اضاعة وقت المواطن بسبب تجديد وصفة لابد أن اخذ موعد في ثاني يوم لكي يتم دخولي على الدكتور رقم الاتصال 33264381 |
تم الإتصال بالمريض لمعرفة ماحدث وسبب الشكوى المقدمة من قبله وأتضح بأن الخطأ من الممرض الذي كان مناوب لم يتواصل مع الكاتب لتسجيله بما أن الوصفة الطبية منتهية ويحتاج إلى تجديد وصفة فقط وتم الأعتذار من المريض على سوء التصرف الذي حدث وتم توجية الممرض بالخطأ الذي حدث من جهته وأن لايتكرر مثل هذا الموقف مره أخرى |
NDC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-02-27553 | 1/29/2024 12:00:00 AM | 2/26/2024 12:08:59 PM | 1/29/2024 12:00:00 AM | |||||
5926 | Manal Shubber | 980602335 | 34437812 | Manal.s0086@gmail.com | اريد اخذ موعد جديد ل تطعيم ابنتي لان طاف الموعد والمفترض تطعيم شهر ١٢ مال ٦ شهور هل لازم الحضور شخصياً لاخذ الموعد ؟؟ لان جربت اتصل اكثر من مرة محد يرد من المركز ( مركز بنك البحرين الوطني بالدير) |
تم التواصل مع مقدمة الشكوى واعطائها موعد والتنبيه على الموظفين بالرد على البدالة |
NDC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-02-63810 | 1/7/2024 12:00:00 AM | 2/26/2024 12:26:26 PM | 1/7/2024 12:00:00 AM | ||||||
5927 | Khalid Alansari | 980900123 | 97338777199 | khaloodiansari88@gmail.com | السلام عليكم يعطيكم العافية الغالي حبيت استفسر بنتي عندها موعد في مستشفى الدير و طاف الموعد و قاعد اتصل في المستشفى محد يرد عليي حبيت اعرف شنو الاجراء للعلم موعد ( تطعيم بنتي) !! ما شاء الله من يوم الاربعاء و احنا نحاول نتواصل معاهم محد يرد علينا إلى اليوم !!! |
تم التواصل مع العميل وتبين ان زوجته قد ارسلت ايضا في تواصل وتم التواصل معها مسبقا واعطائها الموعد |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-02-00629 | 1/7/2024 12:00:00 AM | 2/26/2024 12:20:38 PM | 1/7/2024 12:00:00 AM | |||||
5928 | Samia Mirza | 791112128 | 97333283344 | samiaagmirza@gmail.com | Sehati is not working. Hospital number no one answers The toll free number no one answers How do i take the appointment |
تم التواصل مع العميلة وتبين انها تقوم بالاتصال على ٨٠٠٠٧٠٠٠ وبرنامج صحتي به مشكلة. |
NDC | Administrative | Enquiry | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-02-38350 | 1/21/2024 12:00:00 AM | 2/26/2024 12:27:43 PM | 1/21/2024 12:00:00 AM | ||||||
5929 | Rehab Abdulhameed | 910607940 | 97332255137 | rehab37388@gmail.com | انا طبيبه اسنان بحرينيه ومطلوب مني إجراء فحص كشف اللياقه الطبي من قبل النهره أود معرفه إجراءات الكشف وكيفيه حجز الموعد والاماكن المتاحه لعمل الفحص علما بأني تابعه لمركز صحي بنك البحرين الوطني بالدير |
تم الاتصال بالمريضة وشرح اليها طرقة عمل فحص العمل بالمركز |
NDC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-02-56604 | 1/28/2024 12:00:00 AM | 2/26/2024 12:38:26 PM | 1/28/2024 12:00:00 AM | ||||||
5930 | Zahra Jasim | 020710801 | 97337154872 | zahraja.226@gmail.com | ذهبت لأخذ موعد اليوم تاريخ ١ فبراير وتفاجأت ان الكاتبه لم تسجلني من ضمن المرضى وكنت انتظر دوري ساعه ونص وهذا سبب الاستقبال واريد ان الشكوى عليهم |
تم التواصل مع العميل وتم اكتشاف بأن الموظفة قد سجلت المريضة على عيادة الطبيب العام حيث أن الموظفة ابلغتني بأن المريضة لم تخبرها بأنها تحتاج موعد اسنان وعندما اكتشفت المريضة بأنه لا يوجد الاسم لدى عيادة الاسنان عادت إلى الموظفة وسجلت لها الموظفة موعد للأسنان ولكن اسلوب الموظفة لم يكن مناسب بحسب كلام المريضة وتسببت في تعطيلها. تم التنبيه على الموظفة بضرورة التركيز في التسجيل والتأكد من المرضى والشرح المناسب للمريض والتعامل الجيد مع المرضى. |
NDC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-02-65842 | 2/1/2024 12:00:00 AM | 2/26/2024 1:15:07 PM | 2/1/2024 12:00:00 AM | |||||
5931 | Ali Alhawaj | 830506365 | 97339939550 | alialhawaj@gmail.com | تم اخذ موعد في مركز الدبر الصحي الساعه ٧ والان الساعه ٧:٣٠ ولم تحضر الدكتورة واغلب الأطباء حضرو على الساعه ٧:٢٥ |
تم التواصل مع المريض وتم اخباره بأنه تم تبديل المواعيد لعدم وجود الطبيبة في ذلك اليوم وانه تم تحويل جميع المواعيد على اقرب موعد متوفر ولتفادي حدوث مثل هذه المشكلة عليه الاستفسار عن الموعد في قسم السجلات او تطبيق صحتي |
NDC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-02-47639 | 2/11/2024 12:00:00 AM | 2/26/2024 1:30:37 PM | 2/13/2024 12:00:00 AM | |||||
5932 | Ali Alwardi | 931208459 | 39497396 | عدم توافر مواعيد |
تم التواصل مع العميل وتم التأكد بأن هناك مواعيد اليوم في برنامج صحتي |
NDC | Administrative | Enquiry | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-02-61891 | 2/4/2024 12:00:00 AM | 2/26/2024 1:34:06 PM | 2/5/2024 12:00:00 AM | |||||||
5933 | إبراهيم آدم | اقدم شكري وامتناني لطاقم الكتاب الاستاذة الفاضلة هيا والاستاذة فاطمة والاستاذة نبيلة |
شكر لموظفات قسم السجلات |
NDC | Administrative | Appreciation | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-02-06610 | 1/11/2024 12:00:00 AM | 2/26/2024 1:37:53 PM | 1/11/2024 12:00:00 AM | |||||||||
5934 | مرضية عبدالنبي | 34449577 | اقدم الشكر والتقدير لبراذر محمد اتمنى له التوفيق على حسن اخلاقه وتعامله وخدمته |
شكر لموظف التمريض |
NDC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-02-79355 | 2/25/2024 12:00:00 AM | 2/26/2024 1:40:23 PM | 2/25/2024 12:00:00 AM | ||||||||
5935 | sayed mahdi hadi shubar majed | 36558311 | تم حجز موعد عن طريق الأونلاين عند الساعة 11:20 دقيقة صباحاً وعند حضوري للمركزة تبين أن الموعد المثبت هو11:00 دقيقة |
تم رفع الموضوع لقسم تقنية المعلومات لإصلاح الخلل إن وجد |
SJC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-02-62315 | 2/26/2024 12:00:00 AM | 2/26/2024 2:15:27 PM | 2/26/2024 12:00:00 AM | |||||||
5936 | Layla Eid | 730203786 | 39656301 | layalialeid73@gmali.com |
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تم التواصل مع المريضة وشرح طريقة أخذ المواعيد عن طريق مركز الاتصال 80007000 أو عن طريق الحضور الشخصي للمركز وبخصوص برنامج صحتي ليست من جهة المركز |
NDC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-02-33412 | 2/27/2024 12:00:00 AM | 2/27/2024 9:27:29 AM | 2/27/2024 12:00:00 AM | ||||||
5937 | محمد على خميس | 39879891 | تم التقدم سابقًا بتاريخ 11 فبراير 2024م لمركز الزلاق الصحي بطلب لتحويل العلاج إليه من مركز محمد جاسم كانو الصحي، حيث أن عنوان سكني هو من مجمع 1048 بداركليب، التابع للمحافظة الجنوبية، وقد تم تحويل جميع الخدمات في هذا المجمع للمراكز التابعة للمحافظة الجنوبية، حيث أننا تابعون بحسب المجمع إلى بلدية المحافظة الجنوبية، وطلاب هذا المجمع والقرية يدرسون في مدرسة الزلاق الابتدائية الاعدادية للبنين، الانتخابات النيابية والبلدية تابع لدائرة من المحافظة الجنوبية، فمن الطبيعي والبديهي تحويل هذا المجمع التابع للمحافظة الجنوبية وفي مركز الزلاق الصحي. اعتذر لي رئيس المركز بعدم قبول الطلب، حيث أن الطاقم الصحي والإداري لا يمكنه أن يستوعب زيادة مجمع إضافي. فأتقدم إليكم بهذا المقترح لتحويل الخدمات الصحية لهذا المجمع إلى مركز الزلاق الصحي. مقدم المقترح: محمد علي خميس الرقم الشخصي: 751207632 العنوان: فيلا 1560، طريق 4841، داركليب 1048، المحافظة الجنوبية. |
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ZHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 24-02-98995 | 2/27/2024 12:00:00 AM | 2/27/2024 11:14:05 AM | 2/27/2024 12:00:00 AM | |||||||
5938 | Mohamed Saad | 840101651 | 36373332 |
السلام عليكم شكوي بخصوص طبيب العائلة حيث تم تطبيق اختيار طبيب العائلة في مركزنا الصحي كا أحد أول المركز الصحي و لم يكن لدينا علم و لا درايه بذلك و تم اختيار طبيب العائلة بشكل عشوائي لطبيبة لا نرتاح لها كا عائلة. حاولت تغير الطبيب دون جدوى. أرجوى منكم مساعدتنا في تغير طبيب العائلة. مع جزيل الشكر |
تم الاتصال بالعميل واخباره بضرورة عمل استمارة طلب تغيير الطبيب وانه سيتم تغيير الطبيب عند فتح النظام للتغيير |
NAC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-02-90924 | 2/27/2024 12:00:00 AM | 2/28/2024 8:51:05 AM | 2/28/2024 12:00:00 AM | |||||||
5939 | رضا عبدالله عيسى | 860407772 | 39021999 | :وردتنا شكوى هاتفية تقدم صاحب الشكوى حول أنه لا يمكنه الدخول لطباعة الاجازة المرضية حيث أنه يقوم بالتسجيل ولكن يتبين له بأن هناك خلل ويعتقد بأن السبب هو أنه قام بتجديد بطاقته الذكية قبل أيام فيطلب أن يتم التواصل معه وشرح له ما يمكن فعله في هذا الأمر من مكتب العلاقات العامة |
تم تحديث بيانات العميل في برنامج الآي صحة (CIO) ومن ثم تم التواصل مع العميل وقد تمكن من الدخول لطباعة الإجازة المرضية. |
SJC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11983 | 11983 | 24-02-73782 | 2/28/2024 12:00:00 AM | 2/29/2024 9:20:54 AM | 2/29/2024 12:00:00 AM | |||||||
5940 | ايمان الدوسري | 36507474 | الشكوى بخصوص خدمات مركز الزلاق الصحي وادائه في خدمة سكنة قرية الزلاق فاللمركز اصبح لا يفي بتلبية احتياجات المرضى بالرغم من التواصل مع ادارة المركز ونائب المنطقة فما زال على نفس النظام الحالي وهي لا مواعيد وتعطيل المرضى وتحويلنا على مركز كانو دوار ١٧ بالرغم من ان المركز قادر على علاج المرضى كما في السابق ويتم تحويلنا لمركز ابعد ومضغوط ومليء بالمرضى |
تم الاتصال بصاحبة الشكوى وشرح لها الية العمل الاطباء بعد انتهاء المواعيد وايضا تم اخبارها بان في حال انتهاء المواعيد يتم البدء بتصنيف المرضى حسب نظام التصنيف التي وضعتها ادارة التمريض وايضا تم اخبارها بان هذا الاجراءات يتبعها جميع المراكز الصحية في الحاله انتهاء المواعيد وايضا يتم استقبال الحالة الطارئه حتى لو باقي دقيقة من انتهاء الدوام الرسمي وذكرت بان الادارة السابقة لا يتم رفض اي مريض ان دكتورة دينا لا تتعاون معنا وتم شرح له بان دكتورة تتبع الية النظام الموضع الصادرمن ادارة العليا والمطبقة بجميع المراكز الصحية . ووضحنا للمريضه ان سب انتهاء المواعيد ارتفاع عدد سكان المنطقة وزيادة عدد المرضى وعيادة الحوامل ومنها عيادات أخرى وايضا لدى الاطباء تفريغ المسؤوليات ادارية عده وذلك يتم بعد انتهاء المواعيد من وقت وبعض الايام يكون لديهم اجتماعات حضوري او عن بعد. تم اخبارها بان ملاحظاتها تم اخذها بعين الاعتبار وسترفع الى رئيس مجلس الادارة ونائبه وايضا يتم ادخالها بنظام الرعاية الصحة الاولية التي يطلع علية ادارة العليا |
ZHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 24-03-56660 | 2/29/2024 12:00:00 AM | 3/3/2024 1:02:37 PM | 3/3/2024 12:00:00 AM | |||||||
5941 | jameel hasan ahmed | 39200226 |
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تم التواصل مع المريض والتوضيح له بأن المناوبة المسائية دائماًً يكزن هناك عدد 2 منسقين سجلات صحية وقد يكون أحدهم في فترة أستراحة في أثناء تواجد المريض بالمركز كذلك فإن تغيير طبيب العائلة حالياً يتم عن طريق ملئ الأستمارة الخاصة بذلك والأنتظار حتى فتح البرنامج لإجراء التغيير |
SJC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-03-50878 | 3/3/2024 12:00:00 AM | 3/4/2024 8:21:44 AM | 3/4/2024 12:00:00 AM | |||||||
5942 | أحمد رضي حسن العجيمي | 730601625 | 39984478 | arhabuhasan@gmail.com | أفيدكم علما بأني تقدمة بالتسجيل لختيار طبيب العائلة في أول مره من وضع هذا البرنامج وبعد تقريبا سنة تم حث المواطنين بشكل أوسع لتسجيل ولم أكن أعلم بأن أول تسجيل لم يحتسب وتم اختيار طبيب لعائلتي بشكل عشوائي أرجوا النظر في طلبي هذا وتسجلي على الدكتورة منى قادر والتي تم أخيارها في أول مره. |
تم التواصل مع العميل وإخطارة بآلية تغيير طبيب العائلة وكذلك تم التوضيح له بأن د منى قادر قد تم إستكمال قائمتها ولا يوجد متسع لإضافة مرضى عليها |
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11983 | 11983 | 24-03-36057 | 3/3/2024 12:00:00 AM | 3/4/2024 8:23:46 AM | 3/4/2024 12:00:00 AM | ||||||
5943 | MUSTAFA MERZA AHMED ISMAEEL | 861106342 | 36530062 | mustafa86.bh@gmail.com |
في يوم السبت الموافق ٢مارس ٢٠٢٤ الساعه ٧٤٠ صباحا احتجت لزياره مركز جدحفص للعلاج بسبب إغلاق مركزنا الصحي ، وبعد انتهاء أخذ العلامات الحيويه تم تسجيلي على الغرفه رقم ٦ وبعد الانتظار ودخولي على الطبيب، أخبرتني بأنها موظفه جديده ولا تستطيع معالجة بعض المرضى امثال مرضى السكلر وارجعتني للتسجيل على دكتوره أخرى وبعد الانتظار تم تسجيلي على الغرفه رقم ٢ وبعد المعاينه الدكتوره اتصلت لطاقم التمريض كي تسألهم هل تستطيع أن اعالج هذا المريض او لا......ولا اعلم كيف يتم العلاج داخل هذا المستشفى هل الدكتور ياخذ التعليمات من الطاقم التمريضي أو العكس ، مع أنه لي شكوى سابقه بنفس الخصوص وتم الرد بأن العلاج يعتمد على تقدير الطبيب وليس الطاقم التمريضي. |
تم التواصل مع الطبيبة المعنية في الشكوى و توضيح دور التمريض في حساب عدد جرعات المورفين لا غير |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-03-89999 | 3/3/2024 12:00:00 AM | 3/6/2024 2:40:28 PM | 3/4/2024 12:00:00 AM | |||||
5944 | MAHMOUD MOHAMED SAFWAT AMIN | 940853400 | 36029919 | mmsfwat1@gmail.com | حجزت اليوم موعد في مركز جد حفص الطبي الساعه 2:30 بعد الظهر وعند حضوري ذهبت إلى الكونتر ابلغتني الموظفه ان موعدي الساعة 3:40 وعند سؤالي لها انه لماذا تم تغير موعدي وانه من الصعب على الانتظار او الذهاب والعوده للمنزل في هذا الوقت واني بالفعل قد حجزت موعد ابلغتني ان الحجز الإلكتروني هو فقط للبحرنين وغير متاح للاخرين وان الطبيبه المخصصه لغير البحرينين سوف تصل الساعه 3:40 وانه لايوجد اطباء الحين لخدمه احد غير البحرنين وهو ما اذاني نفسيا حيث انني ماكنت أرى سوى انني ببلدي ووسط اهلي |
تم التواصل مع العميل و الاستفسار عن تفاصيل الشكوى، وعلى ضوء الشكوى فقد تم ابلاغ العميل بالالية المتبعة في المواعيد في برنامج اختر طبيبك ، و حفاظا على عدم ضياع الموعد و كذلك وقت المريض فقد تم ابلاغ منسقي السجلات بعدم تغيير المواعيد المحجوزة عن طريق موقع الوزارة. كذلك سيتم أخذ الاجراء المناسب للمنسق المعني. |
JHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-03-93189 | 3/4/2024 12:00:00 AM | 3/4/2024 12:05:54 PM | 3/4/2024 12:00:00 AM | |||||
5945 | هاشمية السيد سعيد علوي | 33350202 | ورود أتصالات إلى المحمول الخاص بالعميلة من قبل مرضى لحجز مواعيد على مركز الشيخ جابر الصحي بسبب وجود رقمها الخاص على محرك البحث جوجل ضمن أرقام حجز المواعيد |
تم رفع الموضوع إلى قسم تقنية المعلومات للنظر فيه وإتخاذ اللازم أن أمكن |
SJC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-03-63927 | 3/4/2024 12:00:00 AM | 3/4/2024 9:49:27 AM | 3/4/2024 12:00:00 AM | |||||||
5946 | Amna Bakhsh | 960111573 | 35036848 | amnabakhsh3@gmail.com | I went to Ibn e Sina hospital at 10 for a regular checkup and the reception told to come at 3 for appointment. I asked her if it can be urgent because I wanted a sick leave from work. I came late cause I thought she didn’t book my appointment at 3, so I came at 4 and she told me i came late and that the booking os cancelled and I have to come tomorrow because no appointment is left. Im super disappointed by the service and the fact that no urgency is shown when booking appointment for people
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تم التواصل مع المريضه و شرح آليه اخذ المواعيد المتاحه بالمركز و اتضح ان المريضه حضرت الى المركز الساعه العاشرة صباحا و تم اعطاءها موعد الساعه 3:20 عصرا الا ان المريضه لم تتمكن من حضورها على الموعد لظروف ما و عندما حضرت على الساعه 4 عصرا لم تتمكن من حصولها على الاجازة المرضيه بسبب تغيبها عن الموعد المحدد لها و في هذه الاثناء لم تكن المواعيد متاحه بسبب نقص في عدد الاطباءو عدم توفر الا طبيبين لمعالجة المرضى و هذا لا يعتبر شكوى على المركز الصحي او على موظف قسم السجلات لان تم اعطاء المريض حقها في المواعيد ولكنها تخلفت عن ذلك .
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ISC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 24-03-56637 | 3/3/2024 12:00:00 AM | 3/4/2024 12:51:34 PM | 3/4/2024 12:00:00 AM | |||||
5947 | Hasan Hammad | 820801917 | 33383999 | حجزت موعد الكتروني للمواعيد، في مستشفى نعيم الصحي على الدكتورة هايدي وانتظرت لين الساعة سبع واربعين دقيقة .. رحت سألتها وقالت ماعندي اسمك واني ما اخذ بحرينين! هل كل دكتور مخصص لمواطنين وغير مواطنين؟ رحت الاستقبال وقالو لي هي الغت موعدك! |
تم الاتصال بصاحب الشكوى بعد أن تبين في السيستم أن الموعد الأول انحذف وتسجل له موعد اخر على دكتوره أخرى وأنهى علاجه المريض . تم رفع الموضوع لرئيس مجلس الاطباء بالمركز بالمشكله لحلها حتى لا يقع مريض اخر بالمشكله مجددا وتم رفعها للادارة لعمل حل في موقع التسجيل الالكتروني |
NHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-03-96726 | 3/3/2024 12:00:00 AM | 3/5/2024 11:17:10 AM | 3/5/2024 12:00:00 AM | |||||||
5948 | SALEH MAHDI | 860101126 | 39003235 | السلام عليكم نشكركم على عملكم والله يعطيكم الصحة و العافية ولدي إقتراح لو سمحتم لتحسين في مركز جدحفص الصحي فتح المختبر والاشعة يومي الجمعة والسبت ( ايام الاجازة ) والعمل بالمراكز المشابهة التي تفتح 24 ساعة كمركز الشيخ جابر الصباح في باربار وغيره لتخفيف على مستشفى السلمانية والتسهيل على المواطنين بارك الله فيكم وجزاكم الله خيراً وشكراً لجهودكم |
تم الاتصال بالمريض وتم توضيح ، بانه سيتم فتح قسم المختبر وقسم الاشعة قريباً . |
JHC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-03-67655 | 2/25/2024 12:00:00 AM | 3/5/2024 12:17:48 PM | 2/29/2024 12:00:00 AM | |||||||
5949 | مفتاح جمعة الدوسري | 39697959 | رسالة شكر وعرفان للدكتور حسن رياش على كل الخدمات التي يقدمها الاهالي في مركز نعم الاختيار لهذا الرجل الكريم والمواطن الصالح قيم المواطنة مرتفعه لدية |
تم الاتصال بالمريض و شكر على هذه المبادرة وان طاقم مركز الزلاق الصحي يتطلع دائما بتقديم افضل الخدمات وبأفضل جوده و المركز يهتم برضى المرضى في المرتبة الاولى ويتم رفع رسالة شكر الى مسؤولة الاسنان |
ZHC | Administrative | Appreciation | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 24-03-77944 | 3/5/2024 12:00:00 AM | 3/5/2024 12:18:44 PM | 3/5/2024 12:00:00 AM | ||||||||
5952 | Ahmed Kadhem | 851202632 | 39233933 | ahmedessa25@hotmail.com | السلام عليكم انا من سكنة مجمع 264 في ديار المحرق حينما تم الاشعار باختيار طبيب العائلة تم اختيار دكتورة زينب علي في المرتين وكانت طبيب العائلة الحين اتفاجأ ان الدكتور صار فاطمة الشيخ على اي اساس يتغير انا غير راضي عن التغيير اذا كنتو بتغيرون من البداية كان ما ارسلتون لاختيار طبيب العائلة |
تم التواصل مع العميل وتبين بحسب ما ابلغني بأنه قد سجل على دكتورة زينب وتم التأكد من النظام والموجود تسجيله على دكتورة فاطمة الشيخ لذا تم ابلاغه بعمل استمارة التغيير حتى يتسنى لنا تغييره على الدكتورة زينب |
NDC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-03-63468 | 3/6/2024 12:00:00 AM | 3/6/2024 12:02:35 PM | 3/6/2024 12:00:00 AM | |||||
5953 | NAWAF BUQAIS | 820300667 | 39768688 | السلام عليكم ورحمة الله وبركاته، انا من سكنة منطقة حالة النعيم مجمع ٢٤٨ وانا اتلقى العلاج في مركز بنك البحرين الوطني - عراد منذُ ان تم افتتاحة وعندما كنت على اتمام عملة اخذ موعد تبيني لي انه تم تحول الملف الطبي الخاص بي الى مركز بنك البحرين والكويت - الحد دون علمي. لذا ارجوا منكم التكرم بحل مشكلتي واعادة ملفي الطبي الى مركز بنك البحرين الوطني - عراد، علماً بانه تم نقل ملفي وملفي عائلتي الطبي الى مركز بنك البحرين والكويت - الحد سابقاً وتم اعادة من جديد الى مركز بنك البحرين الوطني - عراد. ولكم جزيل الشكر والتقدير على تعاونكم. |
تم الاتصال بالعميل واخباره بأنه سبب اظهار موعده على مركز بنك البحرين والكويت بالحد بسبب انه الدكتوره المختاره مسبقا في برنامج اختر طبيبك كانت تعمل في مركز بنك البحرين الوطني بعراد وانتقلت الى مركز بنك البحرين والكويت بالحد وانه حاليا خلل نظام تغيير طبيب العائله وانه جاري اصلاح الخلل وانه سيتم تغيير طبيب العائله الى طبيب موجود في مركز بنك البحرين الوطني بعراد |
NAC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-03-36650 | 3/6/2024 12:00:00 AM | 3/6/2024 2:27:10 PM | 3/6/2024 12:00:00 AM | ||||||
5954 | Najla | 860805123 | 36811533 | السلام عليكم ورحمة الله و بركاته،، تم تقديم شكوى سابقاً بذات الشأن وتم حل المشكلة و لكن الآن اواجه نفس المشكلة(مرفق)، انا من سكنة منطقة حالة النعيم مجمع ٢٤٨ ونحن مسجلين في مركز بنك البحرين الوطني -عراد وتم تحويل الملفات الصحية لي و لعائلتي الو مركز بنك البحرين و الكويت في الحد. ارجو التكرم بحل المشكلة واعادة تحويل الملفات الصحية في النظام الالكتروني الى مركز بنك البحرين الوطني في عراد. شاكرة ومقدرة حسن تعاونكم |
تم الاتصال بالعميل واخباره بأنه سبب اظهار موعده على مركز بنك البحرين والكويت بالحد بسبب انه الدكتوره المختاره مسبقا في برنامج اختر طبيبك كانت تعمل في مركز بنك البحرين الوطني بعراد وانتقلت الى مركز بنك البحرين والكويت بالحد وانه حاليا خلل نظام تغيير طبيب العائله وانه جاري اصلاح الخلل وانه سيتم تغيير طبيب العائله الى طبيب موجود في مركز بنك البحرين الوطني بعراد |
NAC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-03-15784 | 3/6/2024 12:00:00 AM | 3/6/2024 2:29:42 PM | 3/6/2024 12:00:00 AM | ||||||
5955 | NADER SAYED ADNAN ALI KADHEM | 791202640 | 39944459 | sayed.nader.s@gmail.com | لسلام عليكم ... استفسار بخصوص طبيب العائلة متى سيتم فتحه لمن اراد تغيير الطبيب بعد سنوات على نفس الطبيب؟ او يوجد إجراء يمكن من خلاله التغيير |
تم التواصل مع العميل ، و الاستفسار عن طبيب العائلة المراد التحويل عليه، و قد تم توضيح الالية المتبعة للتحويل على طبيب اخر. |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-03-41807 | 3/6/2024 12:00:00 AM | 3/6/2024 2:43:26 PM | 3/6/2024 12:00:00 AM | ||||||
5956 | NOORA BUALLY | 891204555 | 39272200 | مركز مدينة خليفة الصحي قسم المختبر ، الجميع ينتظر بالدور وكان في تاخييرمن الساعة 8 ونص ننتظر وفجاة تدخل مريضة من غير اي انتظار لانها ام الدكتورة, والموظفة تحاججننا ان شتسوي ام الدكتورة تدني المستوى وصلنا له. |
تم التواصل مع العميل والتوضيح له وتنبيه الموظفة بخصوص توضيح من يتم ادخالهم حسب الاولوية. |
MKHHC | Administrative | Complaint | Waiting Period | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-03-33346 | 2/15/2024 12:00:00 AM | 3/7/2024 8:10:17 AM | 2/15/2024 12:00:00 AM | ||||||
5957 | MOHAMMED ISA ALMALAKY | 39860110 | الدكتور والي رفض يعالج ابني سطام وتحويلة الى مستشفى السلمانية والحالة لا تستدعي ذلك وموظف الاستقبال لا يستطيع تحويلي الى طبيب اخر مع العلم ان الدكاترة ليس لديهم خبرة كافية لهذه الحالات. |
تم الاتصال بمقدم الشكوى السيد محمد عيسى المالكي والد الطفل سطام (CPR 211009725)يوم الثلاثاء الموافق 30 يناير 2024 للاستفسار عن تفاصيل الشكوى و من بعد مراجعة الملف الصحي للمريض و مناقشة الحالة مع الطبيب المعني، تبين ان الطفل كان يعاني السعال و صعوبة في التنفس بسبب من التهاب البلعوم و القصبة الهوائية croup وان احتمال تدهور الحالة يستدعي التحويل لقسم الطوارئ لتلقي التقييم و العلاج المناسب من قبل طبيب الأطفال خصوصا بعد عدم الاستجابة لجلسة البخار. لقد بينا لوالد المريض أن الطبيب لم يرفض علاج ابنه في المركز ولكنه أتخذ الاجراء المناسب لحالته بتحويلة لطوارئ السلمانية حفاظاً على سلامته ، و ان تحويل المريض على طبيب آخر في نفس المناوبة ليس في مصلحة المريض. |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10210 | 10210 | 24-03-36425 | 1/6/2024 12:00:00 AM | 3/7/2024 8:19:55 AM | 1/30/2024 12:00:00 AM | |||||||
5958 | AYSHA ALREWAIY | 890604355 | 36241114 | حضرت موعد عند الدكتورة جهينة بوهندي غرفة رقم 2 بمركز مدينة خليفة الصحي واسلوب الدكتورة في التعامل مع المريض غير لائق ولا يوجد احترام للمريض وكنسلت الموعد بالرغم من انني تعبانة جداً وماقدرت احظر بالرعاية الصحية اللازمة اللي توفرها لنا الحكومة المؤقرة. |
تم التواصل مع السيدة عايشة الرويعي CPR 890604355 اليوم الأحد الموافق 18-2-2024 بخصوص الشكوى المقدمة ضد الدكتورة جهينة بوهندي و تبين ان المريضة حضرت للمركز في الساعة 16:29 تشتكي من صداع و تم اعطائها موعد في الساعة 18:40 فتوجهت لغرفة الطبيبة لمعرفة ما اذا كان في الامكان ان تدخل قبل الوقت فقالت لها الطبيبة انها سوف تنادي اسماء المرضى الحاليين و في حال عدم وجودهم سوف تنادي اسمها ، واصلت الطبيبة معاينة مرضاها و سألتها مقدمة الشكوى مرة أخرى اذا ما حان الوقت لمعاينتها فقالت لها د. جهينة انها ما زالت تكتب في الملف الالكتروني للمريض السابق و انها سوف تناديها حالما تنتهي و لكن المريضه انزعجت من طريقة ردها و توجهت الى مكتب السجلات في الساعة 16:54 و طلبت الغاء الموعد ( لم يتعدى موعد الانتظار 15 دقيقة) تم شرح طريقة أخذ المواعيد المسبقة و بينا ضرورة الاتزام بالموعد لضمان تحقيق مبدا العدالة بين المراجعين ، و انه في حال التعب الشديد يمكن مراجعة التمريض لتصنيف الحالة و اعادة جدولة الموعد. |
MKHHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-03-20880 | 2/15/2024 12:00:00 AM | 3/7/2024 8:30:48 AM | 2/18/2024 12:00:00 AM | ||||||
5959 | MOHAMMED BUZAID | 850107326 | 33223555 | الدكتورة جهينة بوهندي جات على وقت موعدي ولم يكن لديها مرضى وطرقت الباب ولم تجب وبعدها بدقائق طرقت الباب ودخلت ووجدتها جالسة دون عمل قلت لها موعدي قالت دون احترام اخرج وسوف اناديك علما بانها ليست المرة الاولى التي تعامل في الناس من دون احترام واخلاق وعملت ذلك من اهلي وجيراني. |
تم الاتصال بمقدم الشكوى السيد محمد بوزيد يوم الأثنين الموافق 5-3-2024 في الساعة 1:30 مساءاً والاستفسار عن تفاصيل الشكوى. تبين انه عندما طرق الباب و دخل على الطبيبة قبل استدعاءه لم يكن الموعد قد حان فطلبت منه الطبيبة الانتظار في المنطقة المخصصة حتى يتم استدعاءه و لكنه استاء من اسلوب ردها بالرغم من انها لم تطرده و لم تستخدم كلمة اخرج و قام بتغيير الموعد على طبيب آخر. لقد تم أخذ ملاحظته في الاعتبار و طلبنا من الطبيبة مراجعة اسلوبها في طريقة الطلب من المراجعين الانتظار لحين الاستدعاء، كما بينا لمقدم الشكوى ضرورة الالتزام بالموعد و عدم طرق باب العيادة احتراماً للطبيب و خصوصية المريض كما هو مبين في اللافتات المعلقة على باب العيادة. |
MKHHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-03-57735 | 3/3/2024 12:00:00 AM | 3/7/2024 8:34:38 AM | 3/5/2024 12:00:00 AM | ||||||
5960 | OSAMA GHAZI ABDULJALIL AHMED | 980804280 | 37771330 | ogmatooq@gmail.com | ذهبت إلى مركز جدحفص الصحي بسبب معاناتي بصداع التوتر و خلال معاناتي نصحني الدكتور بأخذ راحة ليوم واحد و لكن وضع الاجازة على انني قادر على العمل و لم يعلمني بالأمر اخبرني فقط بأن أخذ اليوم اجازة العمل اذ سبب لي مشاكل في العمل و قد يؤدي الى الاستقطاع ، و عند ملاحظتي لما كان مكتوب في الورقة قمت بالرجوع للدكتور لكنه رفض التعديل و اعلمني ان لا يتذكر و لكن بما انه اختار الخيار انني استطيع انه يمكن قد راى انني كنت بحالة استطيع العمل بها ، علما بأنني مازلت اعاني من صداع مؤلم جدا مما يؤثر على عيني الاثنتين و يجعلني احس بالغثيان طول الوقت، ايضا اخبرني حين زرته مرة لاخبره بأنه قد كتب لي اني استطيع العمل على الاجازة المرضية بأنه لا يستطيع التعديل عليها بينما اخر مرة زرته في نفس المركز مسبقا في نفس اليوم بأنه فقط الطبيب الذي كتب لي الاجازة هو من يستطيع التعديل عليها، حاليا اواجه مشكلة في دوامي بسبب هذه الاجازة و سوف يتم استقطاع يوم كامل بسبب تصرفة الذي لا يمكنني تفسيرة تاريخ زيارتي للمستشفى الأول مره حين كتب لي الاجازة 7 |
تم التواصل مع المراجع و نعديل الاجازة المرضية ، و تم تنبيه الطبيب المعني |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-03-61397 | 3/5/2024 12:00:00 AM | 3/7/2024 12:27:48 PM | 3/5/2024 12:00:00 AM | |||||
5961 | - | - | 36608085 | s-zainal@hotmail.com | شكوى على أسلوب الدكتورة سلوى السماك |
تم التواصل مع صاحبة الشكوى والاستماع الى ملاحظاتها وإيصالها الى الطبيبة المعنية |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-03-38102 | 3/6/2024 12:00:00 AM | 3/10/2024 7:59:42 AM | 3/7/2024 12:00:00 AM | |||||
5962 | انوار ابراهيم | 001101676 | 33359513 | مركز بنك البحرين الوطني بالدير ذهبت للمركز مع والدتي للعلاج عطوها موعد واني ماعطوني وخبرناهم ان يسجلونا على نفس الدكتور ومسبقا كان يصير وذهبت للمعالجة خبروني ان مو طوارىء والموعد بيكون يوم الاحد ! هل لازم المريض يموت حتى يدخلونه يتعالج! مع العلم ان الي واقفين بعدنا للتسجيل عطوهم مواعيد هذي اكثر من مرة دائما السستم مايقبل مواعيد بالرغم من وجود الاطباء الرجاء النظر في الستتم وعدد الاطباء واحتياج المرضى دائما لاتوجد مواعيد وعدد المرضى الموجودين لايتجاوزون الخمس!! |
تم التواصل مع مقدمة الشكوى وشرح آلية المواعيد والتصنيف وطلبت رفع مقترح زيادة عدد الاطباء في الفترة المسائية وتعديل نظام التصنيف |
NDC | Administrative | Complaint | Appointments | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-03-44228 | 3/10/2024 12:00:00 AM | 3/10/2024 2:25:21 PM | 3/10/2024 12:00:00 AM | ||||||
5963 | OSAMA GHAZI ABDULJALIL AHMED | 980804280 | 37771330 | ogmatooq@gmail.com | ذهبت الى مركز جدحفص الصحي بسبب معاناتبي بصداع التوتر و خلال معاينتي نصحني الدكتور بأخذ إجازة ليوم واحد ولكن وضع الاجازة على انني قادر على العمل ولم يعلمني بالأمر اخبري فقط بأن اخد اليوم إجازة من العمل اذ سبب لي مشاكل في العمل وقد يؤدي الي استقطاع. وعند ملاحضتي لما كان مكتوباً في ورقة الاجازة قمت بالرجوع للدكتور لكنه رفض التعديل، و اعلمني ان لا يتذكر ولكن بما انه اختار خيار انني استطيع العمل ف انه يمكن قد رأى انني كنت بحاله استطيع العمل بها، علما بأنني مازلت اعاني بصداع مؤلم جدا من نصف رأسي مما يؤثر على عينَي الاثنتان و اذني و يجعلني احس بالغثيان طوال الوقت، ايضا اخبرني حين زرته مرة اخرى لاخبره بإنة قد كتب لي اني استطيع العمل على الاجازة المرضية بانه لا يستطيع التعديل عليها بينما اخبرني طبيب اخر زرته في نفس المركز الصحي مسبقا في نفس اليوم بأنه فقط الطبيب الذي كتب لي الاجازة هو من يستطيع التعديل عليها. حاليا اواجه مشكلة في دوامي بسبب هذه الاجازة و سوف يتم استقطاع يوم كامل بسبب الطبيب و تصرفه الذي لا يمكنني تفسيرة. تاريخ زيارتي للمستشفى الاول مرة حين كتب لي الاجازة المرضية ( 27 Feb |
تم عمل اللازم |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-03-07927 | 3/11/2024 12:00:00 AM | 3/11/2024 12:31:58 PM | 3/11/2024 12:00:00 AM | |||||
5964 | MAHMOOD HUSSAIN A.NABI ALSHOALA | 930308964 | 33332289 | m.shoala@hotmail.com | السلام عليكم حدث خطا في السكليب ، ارجو التصحيح، الخطاب موجه للجامعات والمعاهد ، وليس لمقر عمل ، نرجو التصحيح الى مقر عمل محمود حسين الشعلة 930308964 33332289 |
تم عمل اللازم |
JHC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-03-16967 | 3/11/2024 12:00:00 AM | 3/11/2024 12:28:06 PM | 3/11/2024 12:00:00 AM | ||||||
5965 | NAWAF ALBUAINAIN | 750903473 | 36611911 | السلام عليكم نعاني من عدم قيام مركز مدينة خليفة الطبي بالرد على الاتصال الهاتفي في جميع الاوقات للاستفسار رغم قلة المراجعين وشكرا لخدماتكم. |
تم التواصل مع صاحب الشكور وعليه تم تنبيه جميع الاقسام بالمركز بضرورة الرد على المكالمات الواردة وكذلك التاكد من ارتفاع رتة الهاتف. |
MKHHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-03-71307 | 3/7/2024 12:00:00 AM | 3/12/2024 8:52:32 AM | 3/10/2024 12:00:00 AM | ||||||
5966 | Mahdi Hasan AlKalaiti | 640124542 | 39790044 | ماذا لا يتم تمديد فترة عمل مركز النعيم الصحي لما كان عليه قبل جاحة كرونا وقت العمل إلى الساعة 12 من منصف الليل الاهالي يقطعون مسافة بعيده لتلقي العلاج بعد الساعة 6 مساء. نتمنى من المدير التنفيذي لمركز الرعاية الصحية الأولية لارجاع هذة الخدمة كما كنت في السابق مع تحية |
تم الاتصال بصاحب المقترح واخباره أنه تم فتح 9 مراكز بنظام العمل على مدار الساعه وان اقرب مركز للنعيم هو مركز جدحفص الصحي حيث الكثافة السكانيه والبحرينين اكثر وتتمركز حوله وأنه في المستقبل يمكن أن يكون هناك توجه |
NHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-03-85437 | 3/12/2024 12:00:00 AM | 3/12/2024 11:15:48 AM | 3/12/2024 12:00:00 AM | |||||||
5967 | Tahani Salman | 36008891 | في يوم السبت بتاريخ ٢ مارس، زرنا مركز انجنير الصحي بعد الخامسة مساءا كان طفلي حسن حسين السعيد الذي يبلغ ٢٢ شهرا فقط يشكو من ألم في البطن وكان يبكي بكاء على غير العادة فكأنه يتلوى من الالم، تم إرسالها إلى غرفة تسعة وللأسف لا أعرف اسم الطبيبة، فقلنا لها أن الطفل يشكو من ألم في البطن حيث انه يبكي ويضع يده ع بطنه وبراءه ليس كنا السابق .. بعد الفحص قالت الدكتورة ان الطفل لا يوجد به شي وانه يشكو من احتقان بسيط ف البلعوم مع زمان وخرجنا بتحنيلات بندول فقط ولكن لان الطفل يصرخ بطريقة هستيريا مباشره ذهبنا إلى مستشفى السلمانيه وهناك قامو الأطباء بالواجب واتضح ان الطفل يعاني من التصاق في الأمعاء ويحتاج إلى ما يسمى ب air reduction بشكل عاجل .. اترك لكم التخمين ماذا سوف يكون وضع الطفل ان اتبعنا بنصيحتك دكتورة المركز واعطيناه مجرد بندول |
تم التواصل مع والدة الطفل والاستماع الى ملاحظاتها عن ماحدث ومعاينة ملف الطفل من خلال رقمة الشخصي لمعرفة الحالة واسم الطبيب المعالج وسوف يتم التواصل مع الطبيب لمعرفة الاسباب وما حدث وعمل اللازم |
YAE | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-03-07625 | 3/5/2024 12:00:00 AM | 3/13/2024 8:17:05 AM | 3/6/2024 12:00:00 AM | |||||||
5968 | Jassim Ajaj | 34088484 | مستشفى انجنير في مدينة عيسى عدد قليل في المستشفى لكن الانتضار اكثر من ساعة و خدمتهم فقط طوارئ طيب اخذ ادوية من وين وليش بس طواري على اي اساس لا استطيع ان اصور لكم داخل المستشفى لكن عدد المرضه الموجودين لا يتعدون ال ٢٠ |
تم التواصل مع العميل من قبل اداري المركز وكانت شكوته متعلقة بفترة الانتظار ونظام الرعاية المستعجلة في الفترة المسائية. وتم الشرح له عن النظام الجديد ودرجات التصنيف وفترات الانتظار الخاصه بالتصنيفات ولكنه لم يقتنع |
YAE | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-03-73216 | 3/11/2024 12:00:00 AM | 3/13/2024 8:19:56 AM | 3/11/2024 12:00:00 AM | |||||||
5969 | Narjes Madan | 39983222 | سلام عليكم عند الساعه ١٢ صباحا ذهبت للمركز الصحي انجنير(مدينه عيسى) وبعد ربع ساعه تم دخولي للتنصيف وتم تنصيفي من الحالات رقم ٥ وكنت اعاني من الصداع النصفي والترجيع وعند ذهابي للاستقبال تم رفض تسجيلي بحجه رقم ٥ لا تستدعي الدخول وعند رجوع زوجي للتنصيف رقم ١ قال كتبت ملاحظه انه يتم تسجيلكم ولكن موظف الاستقبال رفض ولا ينتبه لوجودي وقام بالاتصال على الممرض رقم ١ وقال له استبدل لهم الورقه كي لا تكسر كلمتي هل المريض ليس من حقه العلاج هل الضحيه المريض |
تم التواصل مع المريضة والاستيضاح منها بخصوص ما حدث. وسيتم التحقيق في الموضوع مع الموظف والممرض لاتخاذ اللازم. وبعد سؤال الكاتب افاد بأنه قال للممرض اذا كانت الحالات تستدعي الدخول على الطبيب اعطهم مستوى تصنيف رقم 4 وليس 5 لكي لا تحرجني مع المرضى وهو ما حدث بالفعل حيث تم تغيير المستوى الى 4 وتم تسجيل المريضه |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-03-24583 | 3/12/2024 12:00:00 AM | 3/13/2024 8:30:06 AM | 3/12/2024 12:00:00 AM | |||||||
5970 | Layla AlJazzaf | 37766147 | Hello , I had an appointment on the 20th of February in Yousif Engineer Hospital and was not able to attend it or reschedule it as I was out of Bahrain at that time .. is there any way of rescheduling it if so can it be after Ramadan as it would be hard on me to attend the appointment as I to be fasting at the time |
موعد المريضة يخص قسم الاشعه وقد تم التواصل مع المريضة من قبل القسم المعني و اخبارها بالاجراء المطلوب لتجديد الموعد لانها تتبع مركز مدينة عيسى الصحي ويتوجب عليها مراجعة الطبيب اولا لتجديد طلب الاشعه |
YAE | Administrative | Enquiry | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-03-05498 | 3/12/2024 12:00:00 AM | 3/13/2024 8:32:24 AM | 3/13/2024 12:00:00 AM | ||||||||
5971 | fatema ahmed | 901203920 | 33915336 | في الساعة الثانيه من مساء يوم الخميس ذهبت مع ابنتي للمركز الصحي التابع لمنطقتنا الدير واخبرتني الدكتورة بضرورة عمل تحليل دم وبول لابنتي البالغة 9 سنوات وعند ذهابي للمختبر قابلتني الممرضة (زاهدة) بوجه غير حسن وكانت تتكلم بعصبية عندما رأت ابنتي خائفة بأنها مشغولة ولديها عمل بالداخل وابنتي كانت خائفة من سحب الدم ومترددة والممرضة التي اسمها زاهدة لم تتعاون ابدا بل بالعكس كانت عصبية لان ابنتي كانت تتحرك ولم تستطع سحب الدم وحجتها كانت خائفة ان تنكسر الابرة في يد ابنتي وعند تحرك ابنتي اصابتها الابره في يدها هذا تبريرها الذي لم يحصل طبعا عندما تكلمت معها ان تعاملها سسيء ولم تقم بالاعتذار بل بالعكس كانت اخلاقها صفر في التعامل ولم استطيع سحب الدم وخرجت من المستشفى غير مستفيدة ولم استطع استكمال الاجراء! |
As per the staff, the patient (9 years old) was scared and reluctant to perform the procedure. And the mother did not offer any support or attempt to assist her daughter. The staff did not mean to scare or harm the patient and talked to her in an attempt to gain her confidence and cooperation.
The patient was called on 18/2/24 at 14:03, and the it was made clear that the staff had nothing but a kind intention in order to complete the blood collection procedure. It was also mentioned to her that they are more than welcomed any time and we are here to serve their best interests.
The staff is also spoken to and made aware of the patient dis satisfaction. Clearly she did not have any ill intention and all what happened was a spur of the moment. in future, she is advised to be more careful with her use of words. |
NDC | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-03-41616 | 2/15/2024 12:00:00 AM | 3/14/2024 9:20:44 AM | 2/18/2024 12:00:00 AM | ||||||
5972 | Ameena | 920505538 | 37744770 | توجد مشكلة في الارقام في المختبر والصيدلية، على مدى يومين والعملية غير منظمة حل العاملين هناك (كلكم تعرفون دوركم، الى يعرف دوره حياه) |
This is in response to the patient complaint that was received on 13/2/2024. regarding the numbering machine which was reportedly not in order and the patients were being called by the staff randomly. (a copy of the complaint is attached).
The numbering machine is installed recently in the health center for all the departments and patients are still not used to it. But the machine is now fully functional and is operating at all times in the laboratory department. (any issues faced with the functionality of the machine are reported immediately and directly to the administrator and are resolved too and in these cases the workflow is managed with manual numbers but never with random calling of the patients)
On contacting the patient, it was found that she assumed the machine is not working since some patients waiting before her could figure out how to operate the machine. And she was told to wait and remember her turn. It was confirmed by the patient that neither of the staff was informed of this situation. As per her, "suddenly" the machine started working when a patient came which resulted in her taking a number later, while she was present there before. It was also confirmed by the patient that none of the staff asked her to keep track of her turn and it was told her by the patient previously waiting there. Further she added that she raised this issue for the improvement of the services provided, and she was thanked and appreciated for her concern and co operation in the provision of services and care. |
NDC | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-03-26608 | 2/13/2024 12:00:00 AM | 3/14/2024 9:43:58 AM | 2/14/2024 12:00:00 AM | ||||||
5973 | علي ابراهيم | 900706171 | 32223237 | يتقدم صاحب الشكوى وهو أحد زوار مركز الدير الصحي حول تغيير طبيب العائلة، حيث أنه كان قد اختار الطبيبة زينب ولكن تفاجأ أن تم تغيير الطبيبة والتي كان يتعالج هو وعائلته عندها إلى الطبيب أحمد معتوق دون أن يتم اخباره راغباً أن يتم التواصل معه وأن يقوم هو من يقوم بإختيار الطبيب المناسب لعائلته |
تم التواصل مع المريض وابلاغه بالقدوم وعمل استمارة تغيير طبيب لحين فتح النظام حيث أن نظام تسجيل الاطباء الآن مغلق |
NDC | Administrative | Complaint | Facilities and Services | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10850 | 10850 | 24-03-50574 | 3/11/2024 12:00:00 AM | 3/14/2024 9:58:35 AM | 3/11/2024 12:00:00 AM | ||||||
5974 | عواطف جعفر عبدالنبي | 740100556 | 39159231 | الدكتورة رجاء في عيادة 9 دايما غير متواجدة وتقوم بتعطيلنه حيث ننتظرها وبعد الانتظار نراها تخرج من عيادة رقم 6 وقد تكرر الموضوع اكثر من مرة. في حال عدم وجود حل للموضوع ارجوا تغييري على طبيب آخر لبرنامج اختر طبيبك. |
تم التواصل مع الطبيبة من قبل رئيس المجلس وابلغتها بضرورة التواجد في العيادة. |
NDC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10850 | 10850 | 24-03-72603 | 3/14/2024 12:00:00 AM | 3/14/2024 10:40:04 AM | 3/14/2024 12:00:00 AM | ||||||
5975 | Aleena Ashraf | 961115319 | 35069092 | Good Afternoon! I have recently changed my address in Cpr. I also visited BBK Health centre 2 days ago to change my Adress for the online appointment. But still it shows the old Health centre (Arad). Kindly update it so that I can book my appointments online or through Sehati App. Thank you |
تم الاتصال بالعميل واخبارها بضروره الذهاب الى المركز تبع العنوان الجديد وعمل تحديث بيانات للعنوان المسجل وعمل استماره لاختيار طبيب العائله في المركز الجديد |
NAC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-03-73398 | 3/13/2024 12:00:00 AM | 3/17/2024 12:03:23 PM | 3/17/2024 12:00:00 AM | |||||||
5976 | Khadija Hasan | 890808929 | 33226331 | السلام عليكم ورحمة الله وبركاته مستشفى عراد الصحي اذهب اليكم للعلاج الطبيعي واخر موعد لم استطيع الحضور لظرف ما .. ثم اتصل لاخذ موعد جديد لا احد يجب علي ذهبت الى المركز 3مرات ولم ارى اي موظف هناك ارجو منكم التواصل معي لاخذ موعد جديد للعلاج الطبيعي على هاتف رقم 35000357 |
تم التواصل مع المريضة و قد تبين ان المريضه حضرت يومي الثلاثاء و الخميس بعد انتهاء الدوام الرسمي وقد تم ترتيب موعد للمريضة |
NAC | Administrative | Complaint | Appointments | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-03-48687 | 3/14/2024 12:00:00 AM | 3/17/2024 12:06:46 PM | 3/17/2024 12:00:00 AM | ||||||
5977 | سعد رفيع | 36665616 | الرجاء تبديل مكبرات الصوت |
تم التواصل مع المراجع واخطاره بوجود طلب تبديل مكبرات الصوت، وتقبل ذلك برحابة صدر مع الشكر الجزيل للطاقم |
MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-03-81122 | 3/11/2024 12:00:00 AM | 3/17/2024 12:24:59 PM | 3/17/2024 12:00:00 AM | |||||||
5978 | Madiha Ahmed | 940711354 | 33877312 | نطالبكم بتغيير دكتورة العائلة لي و لوالدتي ( د.ريم) حيث اننا قمنا باختيار د.عايشة البنعلي اثناء التسجيل ،، د.ريم اسلوبها ابد غير لائق مع اكثرية المرضى |
تم الاتصال بالعميل واخبارها بعمل استمارة تغيير طبيب العائلة وسيتم تغيير الطبيب عند فتح النظام للتغير |
NAC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-03-82860 | 3/14/2024 12:00:00 AM | 3/17/2024 12:38:42 PM | 3/17/2024 12:00:00 AM | ||||||
5979 | أسعد طلال المحيمد | لايوجد | 33272343 | قسم السجلات سوء سلوك وإستهزاء من قبل موظف السجلات (علي) |
بعد التواصل مع المراجع تبين انه كان محترما فطلب الوالد من الموظف تسجيل الابن على الطبيب بسبب حرق ، فسالة الموظف مادا به المريض فاجاب المراجع حرق وبينما الموظف يقول بالتسجيل سألة عن سبب الحرق هل هو من الشاي ام الجاي مما اعتبره المراجع سوء سلوك وعدم احترام مشاعر الاب وهو يكلم ابنه ويتألم رد الموظف : لم يكن يقصد اهانة المراجع بل كان يود التلطف معه دائما ، وكان رده فعل المراجع بسب اننظاره لفتره طويلة في قسم التصنيف وكان يريد من منسق المواعيد ان يقوم بتسجيلة مباشره على الطبيب |
MJK | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-03-41662 | 3/8/2024 12:00:00 AM | 3/17/2024 1:20:59 PM | 3/8/2024 12:00:00 AM | ||||||
5980 | abdulla khalifa ahmed al doseri | 33779961 | العميل يشتكي من سوء التعامل معه من قبل موظفة السجلات فاطمة وأسلوب تعاملها الغير لائق عند تلقيه للخدمة - تاريخ الزيارة ليلة الأحد 16/3/2024 |
تمت مخاطبة الموظفة وقد أفادت بأنها قامت بتسجيل المريض على د. سامي بحسب طلبه بعد أن أرسلته إلى التصنيف ولقد رجع المريض بعد دخوله على الطبيب ليقول بأن الموعد غير مسجل ولنها أخبرته بأن الموعد بعد الساعة 12 مساءاً وقد قام الدكتور سامي بالصراخ على الموظفة كما قام المريض بالصراخ عليها كذلك والتلفظ بألفاظ وأسلوب غير مقبول وقد تم أستدعاء الأمن لحفظ النظام حتى مغادرة المريض للمركز |
SJC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-03-66803 | 3/17/2024 12:00:00 AM | 3/18/2024 1:02:32 PM | 3/18/2024 12:00:00 AM | |||||||
5981 | Hanan Nama | 851200176 | 35550684 | تحديث الجديد لخدمات وزاره صحه سيئه مواعيد مافي وحجز موعد على دكتورة واحده سيئ طفل مريض هل يجب انتظار ليومين عشان يتعالج الرجاء نظر في هالموضوع |
تم الاتصال بالمراجعه وتم اخبارها يمكنها حجز موعد عن طريق مركز الاتصال وعن طريق الحضور الشخصي وذا كانت حالت المريض طارىء سيتم علاجه في نفس الوقت ... اما بالنسبه لموضوع عدم القدره على التسجيل لطبيب اخر تم اخبارها بأنه سيتم رفع ملاحظتها للمختصين للنظر في الموضوع .. وبالنسبه عن طبيب العائله تم اخبارها بأن يمكنها تغيير طبيب العائله الحالي بالحضور للمركز الصحي وملىء استمارة تغيير الطبيب |
NAC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-03-45332 | 3/17/2024 12:00:00 AM | 3/19/2024 9:32:32 AM | 3/18/2024 12:00:00 AM | ||||||
5982 | Shaikha Jameel | 930408730 | 33014941 | السلام عليكم ورحمة الله وبركاته اود ان اتقدم بهذه الشكوى واعبر فيها عن اسفي لتراجع مستوى تقديم الخدمات الصحية في مواعيد المراكز الصحية حيث يجب الوضع بالحسبان انكم تتعاملون مع مرضى ويجب تقديم كافة سبل الراحه والخدمات المبسطة لهم والميسرة حيث انتي فوجئت اليوم صباحاً عند محاولة اخذ موعد لوالدتي وتبين ان الموقع لم يعد يعمل ويجب اخذ موعد عن طريق تطبيق صحتي وقد فرحت بداية كون الموضوع سيصبح اسهل ولكن فوجئت ان اخذ المواعيد لم يكن كما في السابق حيث ان الخدمه لاتتيح اخذ موعد في نفس اليوم ولا يمكن ان اختيار الوقت المناسب للموعد ولا يخفى عليكم انني موظفة وملزومه بداوم رسمي الى الساعه ٢ ظهراً فكيف استطيع ان الترم بالحضور في كل مره في اوقات الدوام عند حاجتي لموعد يجب ان يتم تفعيل الخدمة كما كانت بالشكل السابق حيث كان يمكن لنا اختيار الاوقات المناسبه لظروف حياتنا اليومية هل يعقل اننا بحاجه الى مارقه اخرى مثل الكورونا كي نتطور وعند اختفاء الكارثه نرجع الى الوراء ويكون الوضع اسوء |
تم التواصل مع المراجعه وتم توضيح آلية حجز المواعيد وحسب توافر المواعيد حسب توافر طبيب العائلة وانها بالامكان حجز موعد عبر مركز الاتصال وتم اخبارها في الحالات الطارىء يتم استقبال المريض وعمل اللازم له دون تاخير |
NAC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-03-18631 | 3/18/2024 12:00:00 AM | 3/19/2024 11:24:38 AM | 3/19/2024 12:00:00 AM | ||||||
5983 | Mohamed Eid | 840804571 | 34160366 | eidm7771@gmail.com | تم ملئ الاستماره من قبل في استقبال المستشفى والى الان لم يتم اضافة ابني مع طبيب العائله مما يسبب في تعطيل اخذ مواعيده عن طريق برنامج (صحتي ) |
تم التواصل مع العميل وابلاغه بأنه النظام الرئيسي لا يعمل في الوقت الحالي لكن تم تحديث رقم الطفل عن طريق نظام i-seha وربطه بمركز الدير. كما تم شرح آلية أخذ المواعيد عن طريق مركز الاتصال 80007000 في حال لم يعمل تطبيق صحتي. |
NDC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-03-85376 | 3/20/2024 12:00:00 AM | 3/21/2024 1:09:25 PM | 3/21/2024 12:00:00 AM | |||||
5984 | SALEH MAHDI SALEH ALSHEHABI | 860101126 | 39003235 | smsabh@gmail.com | استفسار السلام عليكم لو سمحتم ارغب بتغيير طبيب العائلة الذي قمت بتسجيله هل يمكنني ذلك وما هي الطريقة ؟ يعطيكم العافيه |
تم التواصل مع العميل وشرح الية تغير طبيب العائلة |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-03-42253 | 3/19/2024 12:00:00 AM | 1/22/2025 11:39:56 AM | 3/20/2024 12:00:00 AM | ||||||
5985 | FADHEL ABBAS ABDULRASOOL ALMEQAHWI | 840307225 | 33005531 | weekend33@gmail.com | **إشراك الجمهور العام:** - ُيقترح تضمين خدمة تقديم الحليب والحفاظات لألطفال في برنامج صحتي لجعلها متاحة للجميع. - يمكن تحسين الوعي بالخدمة من خالل حمالت إعالنية وتسويقية في القنوات االجتماعية ووسائل اإلعالم األخرى. .2 **تسهيل الوصول:** - يجب توفير توصيل مجاني للحليب والحفاظات إلى منازل األسر المحتاجة لحفظ ماء الوجه. .3 **إدارة الموارد:** - من المهم تنفيذ لالحتياجات. - ُيقترح تحليل شهري للطلب نظام رقابة لضمان توزيع الكميات بشكل عادل وفقًا واالستخدام لتحديد االحتياجات المستقبلية بشكل أفضل. .4 **التعاون مع وزارة التنمية االجتماعية:** - يمكن تسهيل عملية التقديم على الخدمة بالتعاون مع وزارة التنمية االجتماعية، حيث يمكن إدراج طلبات جديدة غير الموافق عليها سلفا للمحتاجين في البرنامج وتحويلها بشكل آلي للتدقيق والموافقة. .5 **المراقبة والتقييم:** - ُيفضل إجراء تقييم دوري ألداء الخدمة واستجابة الجمهور لها لتحسين العملية بمرور الوقت. بتنفيذ هذه النقاط، ستتمكن الخدمة من تحقيق فعاليتها وتأثيرها المرجو في دعم األسر المحتاجة |
تم التواصل هاتفيا بتاريخ 19 فبراير 2024 من قبل الباحثة األولى زهراء عبدالنبي واالستماع لتفاصيل المقترح والشكر عليها تم أخذ جميع مالحظاتكم بعين االعتبار، وسيتم رفع المالحظات المقترحة للجهة المعنية حرصًا منا على تقديم الخدمات بأفضل جودة شاكرين لكم اهتمامكم وتكرمكم بإمدادنا بهذه المالحظات |
JHC | Administrative | Complaint | Policy & Procedure | Social Worker | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-03-36596 | 2/16/2024 12:00:00 AM | 3/20/2024 12:45:45 PM | 2/19/2024 12:00:00 AM | |||||
5986 | MOHAMED EBRAHIM MAHDI MANSI | 980401348 | 36866020 | manssimohamed@gmail.com | انا المواطن محمد ابراهيم مهدي منسي و رقمي الشخصي 980401348 ، و قد ولد لدي مولودي االول ابراهيم ، تقدمت بطلب الحليب و الحفاظات من قبل المركز الصحي ، و قوبل طلبي بالرفض ألن راتبي يقدر بحوالي 500 دينار بحريني ، انا اعاني من المستلزمات و صعوبة الظروف المعيشية حيث ان لدي الكثير من االلتزامات و الديون و فواتير الكهرباء و غيرها ، لدي استقطاع القرض 160 دينار و فواتير الكهرباء و مصاريف الوقود و احتياجات المنزل ، كما أن زوجتي قد وضعت بعملية قيصرية و بحاجة الى مستلزمات طبية و صحية اخرى ، و قد اقبل الشهر الكريم علينا و انا ال استطيع توفير جميع المستلزمات لوحدي ، يرجى من سعادتكم اعادة النظر حيث أنني كمواطن في مأزق و غير قادر على توفير احتياجات طفلي ، اتقدم بطلبي هذا و ارجو ان ينال طلبي قبول سعادتكم |
تم التواصل هاتفيا مع المراجع بتاريخ 28 فبراير 2024 من قبل الباحثة األولى زهراء واالستماع لتفاصيل الشكوى وتم شرح طبيعة االجراءات المتبعة للمتقدمين لخدمة المساعدة العينية أبدى المراجع تفهمه لطبيعة االجراءات وطلب إعادة النظر ـ سيتم التواصل مع الجهات المعنية والرد بالشكل النهائي الحقا مع جزيل الشكر لتواصلكم |
JHC | Administrative | Complaint | Policy & Procedure | Social Worker | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-03-56883 | 2/26/2024 12:00:00 AM | 3/20/2024 12:53:43 PM | 2/28/2024 12:00:00 AM | |||||
5987 | JAAFAR MULLA ALI ABDULLA ABDULEMAM | 790402580 | 32244224 | jaffarabdulla9@gmail.com | أنا مواطن متقاعد وعندي طفل رظيع المركز عطاني سته اشهر حليب وسنه فقط حق الحفاظات هل يعقل بس الطفل يشرب سته اشهر حليب وسنه حفاظات وانا ظروفي صعبه جدًا ويوم رحت ليهم مره ثانيه حق الحليب والحفاظات قالوا لي ما تستحق ممكن تعطوني حل ولكم جزيل الشكر مقدم الطلب والد الطفل |
تم التواصل هاتفيا بتاريخ 5 مارس 2024 من قبل الباحثة األولى زهراء واالستماع للتفاصيل تم شرح طبيعة االجراءات المتبعة للمتقدمين لخدمة المساعدة العينية أبدى المراجع تفهمه لطبيعة االجراءات، كما تم التواصل مع الجهة المعنية في المركز الصحي لعمل ما يلزم ) ستقوم الباحثة االجتماعية بالتواصل مع المراجع وتقديم ما يمكن من مساعدة حسب اإلجراءات( شكرا لتواصلكم |
JHC | Administrative | Complaint | Policy & Procedure | Social Worker | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-03-64404 | 3/2/2024 12:00:00 AM | 3/20/2024 1:01:59 PM | 3/5/2024 12:00:00 AM | |||||
5988 | Wafa Abdulla | 881108944 | 39100777 | Wafa.abdulla88@hotmail.com | We are not able to book an appointment for our kids in maternity care or primary care due to lack of procedures.. as working moms we cannot visit the the primary care during their working hours as it doesnt suits us .. many applications and contact centers are available for all types of appointments unless for such appointments for kid’s vaccinations and follow up .
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تم التواصل مع المراجعة و التوضيح لها بان تطبيق صحتي لا يحجز مواعيد قسم الرعاية و تستطيع حجز الموعد بعد الانتهاء من عملها حيث قسم السجلات يعمل الى الساعة السابعة مساءً. |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-58413 | 1/7/2024 12:00:00 AM | 3/20/2024 1:06:27 PM | 1/7/2024 12:00:00 AM | |||||
5989 | HASAN SHAHEEN | 780904958 | 38383810 | hasan.m.shaheen@gmail.com |
Isa Town Health Center is not picking up.the phone. The registered phone below is going to voice mail all time. 17480888
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تم التواصل مع المراجع و كان يستعلم عن كيف يستخرج شهادة وفاة و يبلغ بخلل في البدالة |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-26646 | 1/7/2024 12:00:00 AM | 3/21/2024 10:32:05 AM | 1/8/2024 12:00:00 AM | ||||||
5990 | Sumaya Alorayedh | 880100680 | 39068400 | Sooseeta@gmail.com | لقد تم حجز موعد في مركز مدينة عيسى الصحي الساعة ١٠:٣٠ لتاريخ ٧ يناير ٢٠٢٤ وانا معلمة في وزارة التربية والتعليم وقد استأذنت من ادارة المدرسة للخروج والذهاب إلى المركز الصحي في الساعة ١٠ وعندما وصلت إلى المركز الصحي فإذا بي اتفاجأ بتغيير الموعد إلى الساعة ١٢ واخبرت الطبيبة )د.فاطمة قمبر( بذلك ولكن لم تتعاون معي ولا حتى قسم المواعيد والاستقبال لم يتم التعاون معي فقد كانت الاجابة ببساطة ان انتظر للساعة ١٢ وانا لا استطيع الانتظار كل هذا الوقت لانه يجب ان اعود للمدرسة لاكمال المهام المناطة لي ، علما باني اعاني من التهاب في الثدي وقد قمت باجراء عملية قبل سنة من الان لنفس المشكلة. لقد طلبت ورقة حضور فقط وقد تم تسجيل لي استئذان دون اي فائدة
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تم التواصل مع المريضة و التوضيح لها بان الوقت المطلوب هو وقت استراحة الاطباء و تطبيق صحتي يحجز على المواعيد المتوفرة. |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-49138 | 1/7/2024 12:00:00 AM | 3/21/2024 9:12:52 AM | 1/8/2024 12:00:00 AM | |||||
5991 | Wafa Abdulla | 881108944 | 39100777 | wafa.abdulla88@hotmail.com | The issue of the appointments have not been solved , i came today as suggested by the one who called me through the center .. but the representative was her name is sameera rejected to provide me any appointment due to lack of information and cooperation from the staff here .
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تم التواصل مع المراجعة و الاعتدار لها عن سو الفهم الذي حصل مع الموظفة وتم انجاز المعاملة. |
IHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-76981 | 1/9/2024 12:00:00 AM | 3/21/2024 9:19:35 AM | 1/9/2024 12:00:00 AM | |||||
5992 | Ahmed Ahmed | 851229883 | 38040506 | sabry335@gmail.com | I'm trying to book an appointment for my daughter at Isa town health center for two years vaccination, I keep calling the number (17480888) but with no success. I would be happy if you can help me to book an appointment or at least to provide me a number which they can answer.
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تم التواصل مع المراجع و كان يستفسر عن حجز مواعيد التطعيم في قسم الرعاية. |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-83841 | 1/8/2024 12:00:00 AM | 3/21/2024 10:37:16 AM | 1/8/2024 12:00:00 AM | ||||||
5994 | Batool Qaedi | 951104950 | 34166390 | batoolqaedi07@gmail.com | اسوء مركز صحي مركز مدينة عيسى الصحي دائما تعامل سيء جدا من الاستقباال اليوم اختي مريضة و تعبانة رايحة المستشفى و المستشفى فاضي اخذت رقم و تنتظر عشان الاستقبال يعطونها موعد الموظفين قاعدين ماينادون الارقام و غيرها شخصين اخذو ارقام عقبها و بدون انتظار راحو لهم و خلصو امورهم و يوم اختي راحت للموظفه الموظفه ترد من طرف خشمها و باسلوب سيء جدا و تقول لها ماناديت رقمج و تقول لها اختي تعبانه عطتها موعد بعد ساعتين !! شخص مريض يروح المستشفى عشان ينذل ! هاي مستشفيات حكومية وفرتها الحكومه للمواطنين يحصلون العلاج و الرعاية مو عشان موظفين يذلون المرضى و من قبل انا شخصيا صادني موقف مع المختبر رقمي كان ٩ و ماتنادي ارقام دخلت عليها طلبت منها تخلصني لان وراي دوام و رفضت بعدها اب ١٠ دقايق وحده من موظفات الاستقبال دخلت معاها ريال و دخلته قبل الكل الي ينتظر من الصبح عدم تعاون و اخلاقهم دايما سيئة مايعاملون المرضى بطريقة لائقة المريض يفضل يقعد في البيت ولا يروح يتعالج عندهم
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تم التواصل مع اخت المريضة و الاعتدار لها وكان موعد المريضة بعد ساعتين . و أخبرناها بأولوية كبار السنو ، و تم حث موظفين السجلات بتعامل بلطف مع المراجعين. |
IHC | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-82299 | 1/18/2024 12:00:00 AM | 3/21/2024 10:29:52 AM | 1/18/2024 12:00:00 AM | |||||
5995 | Mohamed Gheyath | 920707050 | 32170515 | mohamed.sam0092@gmail.com | السلام عليكم، انتقلت الى منطقة اخرى و قمت بزيارة مركز الصحي شخصيا لاول مره ، لكن عند حجز موعد عن طريق برنامج صحتي لا يوجد بالقائمة غير المركز الصحي لمنطقتي السابقة: مركز مدينة عيسى الصحي حسب الصورة المرفقة . يرجى من فضلكم تحديث البيانات الى مركز بنك البحرين الوطني الصحي بالدير
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تم التواصل مع المريض و تم الغاء ربط المريض بطبيب العائلة في مركز مدينة عيسى الصحي. |
IHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-11223 | 1/24/2024 12:00:00 AM | 3/21/2024 10:30:24 AM | 1/24/2024 12:00:00 AM | |||||
5996 | عبدالله مطر | 850804507 | 39902005 | aaamattar@gmail.com |
مساء الخير اواجه مشكلة في حجز موعد في المركز الصحي ONLINE حيث ان الموقع حسب المرفق SCREEN SHOT المركز الصحي القديم وليس المركز الصحي الجديد حسب عنواني الحالي المركز الصحي القديم مركز مدينة عيسى المركز الصحي الجديد مركز الكويت الصحي
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تم التواصل مع مقدم الشكوى وأبلغناه بأنه تم الغاء الربط لطبيب العائلة في مركز مدينة عيسى الصحي و عليه مراجعة مركز الكويت الصحي لاختيار طبيب العائلة. |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-22548 | 1/28/2024 12:00:00 AM | 6/25/2024 8:42:46 AM | 2/28/2024 12:00:00 AM | ||||||
5997 | Zahra Ahmed | 850903378 | 39963911 | Zh.hussain85@gmail.com | اخذت موعد لابنتي عن طريق الاونلاين في مركز مدينه عيسى الصحي بتاريخ ٢٧ فبراير ٢٠٢٤ والساعه ٢ ونص مساءا عند الدكتوره موزه وصلنا قبل الموعد وسالنا الاستقبال باي غرفه وقالو غرفه ٤ انتظرنه لمده ربع ساعه او اكثر ولم تنادينا الطبيبه ذهبنا للاستقبال مره اخرى للاستفسار فتقول لنا الموظفه ان الدكتوره لم تحضر وتغير الموعد عنده دكتورة اخرى واصلح الموعد بالساعه ٣ و ٥٠ دقيقه اولا هناك ارقامنا مسجله عندكم لماذا لم يتصلوا او يرسلوا مسج لاخبارنا وثانيا اول ما جائنا كلمنا الاستقبال وارسلونا للغرفه لماذا لم يتاكدوا ويخبرونا وثالثا كنا متواجدين حالسين هناك لماذا لم يعلنوا بالمايكرفون لكي نعرف؟ وعندما قلنا للاستقبال بانتا لانستطيع الذهاب والحضور مره اخرى قا لا كيفكم تبون نطروا ماتبون روحوا باسلوب كريه بدون اي اعتذار او اهتمام بالمرضى ابنتي كانت مريضه ولا استطيع احضارها مره اخرى والاستقبال لم يكونوا متعاونين وكانت اسلوبها سيء جدا
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تم التواصل مع مقدمة الشكوى و الاعتذار منها بخصوص ما حصل بسبب عدم حضور الطبيبة و بالتالي الاضطرار إلى تحويل المواعيد لعيادة أخرى ، كما تم ابلاغها بأنه سيتم الاخذ بملاحظاتها و ايصالها لقسم السجلات الصحية |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-58616 | 2/28/2024 12:00:00 AM | 3/21/2024 10:29:05 AM | 2/28/2024 12:00:00 AM | |||||
5998 | zainab hammed | 901003182 | 3336474 | zainab.hammed@hotmail.com | تم اخذ موعدكم يوم الخميس لليوم الاحد الساعة 07:30 ولم يتم مناداتي حتي الساعة 08:05 اذا لم يكن هناك اولوية للمواعيد الرجاء عدم فتح المجال لأخذ المواعيد سابقا |
تم التواصل مع مقدمة الشكوي وتوضيح بسبب التاخير وهو تسيجيل حالة طارئة بالتزامن مع موعد المريضة كما تم ابلاغ المريضة بالخدمات المقدمة من مراكز الرعاية الصحية الاولية التى لم تكن بدراية بها |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-03-43401 | 11/26/2023 12:00:00 AM | 3/21/2024 10:20:39 AM | 11/26/2023 12:00:00 AM | |||||
5999 | Hussain | 640114130 | 39685727 | hmshanaa@gmail.com | عند ذهابنا لتوصيل الوالدة للعلاج الطبيعي في مركز مدينة عيسى.. كل مرة تقريبا.. نواجه صعوبات في تنزيل الوالدة على الكرسي المتحرك نظرا لاصطفاف السيارات امام منحدر الكراسي.. و هناك منحدرين.. و الاثنين دائما مسدودين بسيارات تقف عند المنحدرين رغم وجود يافطات بعدم الوقوف. و المشكلة اكثر ان السيارة الواقفة في المكان هي سيارة لوزارة الصحة. نرجو ايجاد حل لهذه المشكلة و اقلها مخالفة السيارات الواقفة في هذه المنطقة.
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تم التواصل مع مقدم الشكوى و الاعتذار منه و أبلغناه بأنه سيتم أخذ الملاحظة بعين الاعتبار وعمل للازم ، كما تم التأكيد على حراس الأمن للمتابعة |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-56130 | 3/6/2024 12:00:00 AM | 3/21/2024 10:22:01 AM | 3/6/2024 12:00:00 AM | |||||
6000 | Maryam Ali | 830207759 | 36980810 | Mary88chris@gmail.com | العنوان على منطقة سند ٨١٦ و المفروض المركز الصحي يكون مدينه عيسى، بس تطبيق صحتي لأخذ المواعيد يعطيني مركز صحي الدير.
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تم التواصل مع مقدمة الشكوى و أبلغناها بأنه تم تحديث العنوان في برنامج المواعيد و عليها مراجعة مركز مدينة عيسى الصحي لاختيار طبيب العائلة لتتمكن من حجز المواعيد عن طريق تطبيق صحتي. و يمكنها حاليا التواصل مع مركز الاتصال على الرقم 80007000 لحجز المواعيد لحين اكمال إجراء اختيار طبيب العائلة |
IHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-71614 | 3/19/2024 12:00:00 AM | 3/21/2024 10:26:46 AM | 3/19/2024 12:00:00 AM | |||||
6001 | DALAL ALAHMED | 880503475 | 33391105 | d.al.a7med@gmail.com |
Dear, I have chosen a family doctor last year or even earlier, however today I tried to take an appointment and found out the system chose a different one for me and my family. I even tried to enter the “chose your doctor” in ministry website and it is not working either. So how can I take an appointment with my real family doctor not the one putted by the system.
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تم التواصل مع مقدمة الشكوى و أوضحنا لها أن الطبيبة التي اختارتها تقاعدت و تم تحويلها تلقائيا على الطبيبة البديلة / قوت القلوب ، و أبلغناها بأن تراجع المركز الصحي لملئ استمارة طلب تحويلها على الطبيبة / خلود و أوضحنا لها بأنها عليها الانتظار إلا أن يتم فتح قوائم الأطباء. |
IHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-75455 | 3/20/2024 12:00:00 AM | 3/21/2024 10:46:39 AM | 3/20/2024 12:00:00 AM | |||||
6002 | موزه جاسم الذوادي | 00000 | 39664544 | رساله شكر للدكتور مصطفى على مايقدمه من خدمات جليله وملموسه |
تم شكر المريضه على رساله الشكر وتم اخبارها انه من واجب جميع الطاقم تقديم الخدمات الكافيه |
NAC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-03-37919 | 3/3/2024 12:00:00 AM | 3/21/2024 11:24:21 AM | 3/3/2024 12:00:00 AM | |||||||
6003 | mohamed yaqoob | 810706369 | 66762429 | m81w95@gmail.com | السلام عليكم لنا ولى امر بنت غير بحرينية وقد تم عمل فحص قبل الزاواج لها فى احد المستشفبات الخاصة ولم يحصل نصيب بعدها ولاحتي كتب الكتاب او العقد تم بعد اقل من شهر النصيب لزواج اخر وطلبوا منها اعدة الفحص الطبي علما انه لم يمر وقت اكثر من شهر من عمل الفحص الطبي ولم يحصل حتي كتابة عقد زواج بناء على هذا الفحص الطبي لماذا اعادة الفحص اذا كان السبب حسب قولهم انه يجب عمل الفحص لان الزوج احتلف ؟ علما انه لم يحصل لاعقد ولازواج والمدة بينهم اقل من شهر ؟ولو حصل العقد او الزواج لكان اصلا لايجوز العقد كونها لم تكمل العدة |
تم التواصل مع مقدم الشكوى وتم توضيح الاجراءات اللازمة لعمل فحص قبل الزواج حيث ان البنت غير بحرينية فالازم اعادة عمل التحاليل في احدى المستشفيات الخاصة ومن ثم استكمال الاجراءات في المركز.
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SKC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-03-64015 | 2/3/2024 12:00:00 AM | 3/21/2024 11:54:37 AM | 2/4/2024 12:00:00 AM | |||||
6004 | Abeer Ali | 920411533 | 32020545 | السلام عليكم مركز مدينة عيسى الصحي الدكتورة فاطمة قمر ليس لديها أي طريقة لبقة في التعامل مع المرضى لقد كان لدي موعد معها ولم تنادي أي مريض من السماعة فقط المرضى الذين يدخلون لها تباشر لهم العلاج وبعد اكثر من نص ساعة انتظار والتأكد من الاستعلامات والمواعيد تأكيد الغرفة ذهبت لها كانت تتحدث في الهاتف وثم انتظرت 10 دقائق ودخلت الغرفة مرة ثانية . و تخبرني أنه ليس لدي موعد وعليا أن أذهب إلى المواعيد للتأكد وعلما لدي الم في كاحلي ولا استطيع المشي فقد طلبت مني ولا تريد الاتصال بهم للتأكد وقالت لي "هذي مو مشكلتي ولا شغلج أنتي بروحج روحي و جيكي"!! هل هذا تعامل دكتورة لمريض ؟؟؟؟؟؟ ليس لديها أي خبرة في التعامل مع المرضى ولا أسلوب ولا أخلاق دكتورة!!!!!!
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تم التواصل مع المريضة التي حجزت موعد على الطبيبة إيناس بالأون لاين بتاريخ 8/2/2024 وعند حضورها السجلات تم أخبرها بحجزها لليوم المقبل وتم حجز موعد على الطبيبة فاطمة قمبر، وارادت المريضة إلغاء الموعد اليوم التالي إلا أنها ألغت موعد د.فاطمة قمبر عن طريق الخطأ تم التواصل مع المريضة لمعرفة حيثيات الواقعة وأخذها للعلاج المناسب والتحدث مع الطبيبة لمساعدة المريض بأسلوب لائق ومساعدتها حتى وأن كان أسمها ليس مدرجا تحت قائمة مرضاهاوذلك لحصول الجميع على الخدمة الصحية وأن تضع في الحسبان حاجة المريض الملحة للطبيب. |
IHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-37767 | 2/7/2024 12:00:00 AM | 3/21/2024 12:03:01 PM | 2/7/2024 12:00:00 AM | ||||||
6005 | shereen janahi | 860901793 | 3356667 | shereenjanahi@gmail.con | حبيت استفر المركز الصحي قسم الرعاية اللى فى ام الحصم مركز صباح السالم الصحي هل شهر مو موفرين حفظات لكبار السن مقاس XL متوفر فقط L&Mانزين ما يصير ساير المريض اخذ شى مو مقاسها لزم يكون متوفر يقولون الشركة موفره فقط مقاسين ولزم يكون فى لستة حق كبار السن كل شهر يتوفر لهم نفس المقاس موكل شهر نروح المقاسات مو متوفرة المفروض كل شهر حفاظات كبار السن اللى من المركز نفسة موجودة على مقاسات المريض كبير السن مايصير ناخذ مقاسات اصغر علشان مومتوفر المقاس المطلوب |
تم التواصل مع مقدمة الشكوى واخبارها بان المادة المطلوبة غير متوفرة في الوقت الحالي حيث سيتم محاولة توفيرها من المراكز الاخرى في اقرب وقت ممكن. |
SKC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-03-17874 | 2/7/2024 12:00:00 AM | 3/21/2024 12:17:32 PM | 2/8/2024 12:00:00 AM | |||||
6006 | أفراح جعفر أحمد سبت | 930202740 | 36423323 | Afrahjaffar_118@hotmail.com | السلام عليكم ورحمة الله وبركاته ذهبت إلى مركز مدينة عيسى وأنا أعاني من الم في اسفل الظهر ،كان الألم شديد جدا حيث أني انتظرت حتى اخذت موعد لمدة لا تقل عن 10 دقائق ولم يكن أمامي إلا ٥ مرضى ينتظرون دورهم حيث قالت لي الكاتبة أن موعدي في الثامنة والنصف وكان ذلك في الثامنة ١٩ دقيقة .ذهبت وجلست انتظر وعندما وصلت 8:43 ذهبت إلى الكاتبة وأخبرها بأن أريد تغيير الطبيبة حيث أن جميع من يجلسون في مكان الانتظار قد غادروا إلا انا فقالت إن موعدك ٨ و ٤٥ دقيقة لكن انتظرت قليلا ولم اكن أتحمل الألم وكانت المسجلة لديها غرفة ٥ تشرح للأطباء المتدربين عن الحالات وكيفية التعامل معها وبعد دخولي على دكتورة لميس اتصلت بالدكتورة فاطمة قمبر، وبعدها بدقيقتين نادتني الدكتورة فاطمة لكن لم يكن تعاملها بالأخلاقية التي من المفترض أن يكون للدكتور التعامل بها للمريض فكانت تقول إن فعلي هذا وضعني في مكان لا أحسد مرحبا عليه ومن هذا المنبر والصرح ادعوا وزارة الصحة بتعيين الموظفين على أساس أخلاقي بحت ، فأنا موظفة في السلمانية ولا أرضى لأي مريض بالمهانة. |
تم التواصل مع المريضة التي حجزت موعد على الطبيبة فاطمة قمبر8:45 وتم مناداتها الساعة 8:50 وذلك لإنشغالها مع مريض قبلها كانت حالته الصحية إستدعت التأخير معه. تم التواصل مع المريضة لمعرفة حيثيات الواقعة وأخذها للعلاج المناسب والتحدث مع الطبيبة لمساعدة المريض بأسلوب لائق عند طلب منه الأنتظارحتى وان كانت منشغلة بمريض آخر وذلك لحصول الجميع على الخدمة الصحية وأن تضع في الحسبان حاجة المريض الملحة للطبيب. حيث أن المريضة حضرت لي شخصيا في وقتها وتم مساعدتها وعمل اللازم معها. شكرت المريضة حسن التعامل معها ، متمنين لها وافر الصحة والعافية
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IHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-88965 | 2/11/2024 12:00:00 AM | 3/21/2024 12:18:41 PM | 2/11/2024 12:00:00 AM | |||||
6007 | موزه جاسم الذوادي | 00000 | 39664544 | شكر للمرضتان مريم وزهرة على مايقدمونه من خدمات جليله |
تم شكر المريضه على رساله الشكر وتم اخبارها انه من واجبنا تقديم كافة الخدمات للمرضى والمراجعين |
NAC | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-03-51358 | 3/3/2024 12:00:00 AM | 3/21/2024 12:19:29 PM | 3/3/2024 12:00:00 AM | |||||||
6008 | Aysha Almuradi | 921105835 | 32192219 | ayshaalmuradi@gmail.com | كان في خلل أو شيء فالسيستم ما يبين ان في تحليل لازم الوالد يسويها المهم خبروني أروح حق دكتورة علشان أدخل التحاليل ولما رحت موعدي كان ساعة 8:05 على الأساس حالة مستعجلة ونطرت مدة وأشوف الدكتورة طلعت من الغرفة وما عندها مريض وتفتر ولما دخلت على المعالجة أشوفها تسولف مع الموظفين. أنا أبي أرفع قضية وأكون أنا الحاضرة علشان أشوف الموضوع مع الدكتورة و استهتارها( دكتورة منى عبد المنعم رمضان) غرفة 3.
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تم تسجيل والد المواطنة عايشة مرادي ( عبد الله حسين مرادي 300105037) على الطبيبة منى لحمده بتوقيت 08:05 صباحا بعد أن قصد للمختبر لسحب عينة الدم للمتابعة مع عيادة الأمراض السكري فتعاونا من المختبر مع المريض الكبير في السن تم الإتصال من المختبر للطبيبة منى لإدخال التحاليل للمريض عبد الله فلم تتهاون الطبيبة منى بعمل اللازم وتم ادخال التحاليل في الساعة 07:59 قبل بدأ دوامها ( حيث أن الطبيبة لديها ساعات رعاية) تم التواصل مع ابنة المريض عايشة لمعرفة حيثيات الواقعة وأخبارها ان الطبيبة لم تتهاون بالمساعدة وعدم مراجعة عايشة لفنية المختبر حصل سوء فهم.حيث ان المريض لم يرجع مرة آخرى للمختبر لسحب الدم،وسيحضر غدا.
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IHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-56539 | 2/19/2024 12:00:00 AM | 3/21/2024 12:26:00 PM | 2/19/2024 12:00:00 AM | |||||
6009 | Fatema Sabaa | 850203651 | 39121318 | eng.fatema@gmail.com | السلام عليكم ورحمة الله وبركاته، ابنتي زينب علي بحر ، من ذوي صعوبات التعلم وقد تم تخصيص حالتها من قبل المؤسسة البحرينية للتربية الخاصة وإصدار توصيات بضرورة وضعها في لجنة خاصة .تم رفض التقرير الطبي من قبل إدارة المدرسة وطلب تقرير طبي آخر صادر من جهة حكومية بناءا على طلب المدرسة بضرورة وجود تقرير طبي صادر من جهة حكومية لإدراج اسم ابنتي في اللجنة الخاصة لصعوبات التعلم توجهت للمركز الصحي لطلب تقرير صحي ولكن طلبت مني الطبيبة إحضار استمارة من المدرسة لتحويل الطالبة للقسم المختص ولكن بعد مناقشة الموضوع مع المدرسة تم إفادته بعدم وجود ممرضة في المدرسة ولا يوجد لديهم استمارة أو مختص في المدرسة لذلك .أتمنى مساعدتي في الوصول للقسم المختص في تقييم صعوبات التعلم لتقييم حالة ابنتي واصدار تقرير طبي للمدرسة .شاكرة لكم حسن تعاونكم.
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تم التواصل مع والدة الطفلة التي تقدمت بشكوى ضد الطبيبة زينب خميس وتم توضيح لها أن الطبيبة كانت منشغلة بالعديد من الحالات الطارئة وانها بدأت بالأولويات التي يعاني منها المريض محاولة إرضاء المريض وتقديم العلاج المناسب له ، كما تم التوضيح للطبيبة من حق المريض العلاج وخصوصا إذا كان طفلا وتقديم المشورة الطبية وطمأنة المريض. كما وضحت د. لميس أنها في أتم الأستعداد لمعالجة الطفلة في أي وقت يناسب الوالدين لتقديم الأستشارة والعلاج المناسب. |
IHC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-33570 | 3/12/2024 12:00:00 AM | 3/21/2024 12:32:26 PM | 3/12/2024 12:00:00 AM | ||||||
6010 | ali hasan | 910907625 | 38809033 | dear team i have been trying to contact sh sabah al salem hc but no answer |
تم التواصل مع مقدم الاستفسار وتبين انه يود اعادة جدولة موعد تطعيم ابنه وقد تم ذلك |
SKC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-03-81597 | 2/7/2024 12:00:00 AM | 3/21/2024 2:56:19 PM | 2/7/2024 12:00:00 AM | |||||||
6011 | shelain brown | 950650846 | 38424008 | on the sehati app i am unable to book any appointment as i am not registered under my block no. |
تم التواصل مع مقدمة الاستفسار وتبين ان بياناتها تحتاج الى تحديث في نظام اي صحه وقد تم العمل على ذلك وعليه قد تم حل المشكلة |
SKC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-03-90653 | 1/11/2024 12:00:00 AM | 3/21/2024 3:04:48 PM | 1/14/2024 12:00:00 AM | |||||||
6012 | claude louis el raji | 560117850 | 36955767 | pls return my health center to sh sabah al salem hc because i am living in adliya and they ask me to go to naim hc |
بالرجوع الى عنوان صاحبة الشكوى تبين بلن المراجعة كان لها عنوانين وكان العنوان الموجود في منطقة المنامة الفاتح لمركز النعيم وتم تغييره مجددا لمركزالشيخ صباح التابع لسكنها في العدليه وقد تم ابلاغ المريضة بذلك وتبيان آلية المواعيد والعناوين المعمول بها في المراكز الصحية |
SKC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-03-34222 | 1/10/2024 12:00:00 AM | 3/21/2024 3:18:50 PM | 1/11/2024 12:00:00 AM | |||||||
6013 | nawaf aljaber | 771205732 | 36442266 | اليافطه في مركز الشيخ صباح السالم الصحي ممزقه والاسم غير واضح |
تم النواصل مع مقدم الشكوى وابلاغه بانه تم ابلاغ الادارة بحال اليافطه وانه قد تم رفع اكثر من طلب تبديل، وأن الرد هو ان هناك مخطط لتبديل يافطات جميع المراكز الصحية وليس مركز الشيخ صباح فقط |
SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-03-46981 | 1/5/2024 12:00:00 AM | 3/21/2024 3:26:46 PM | 1/7/2024 12:00:00 AM | ||||||
6014 | hussain qroof | 890105090 | 39775507 | شكوى على موظف التسجيل في مركز الشيخ صباح السالم الصحي قسم رعاية الامومة طلبوا تأجيل موعد التطعيم لبعد اسبوع من تاريخ اليوم 19 مارس ليكون تاريخ 26 ولكن الموظف بكل برود يغير الموعد لتاريخ 28 ومن ما يخبرنا! سواه 28 وصك دفتر التطعيم وقال اوكي!! ومن غير مبالاه لما انتبهت بعد فترة رجعت للموظف واخبرته ليش ما خبرتني انك غيرت التاريخ عن المقرر من قسم الرعاية قال ما في مجال! قلت ليش ما خبرتني على الاقل وفي النهاية التأخير هذا بيأثر على الطفل من غير اهتمام ركب اللفت ومشى |
تم التواصل مع مقدم الشكوى الذي قال بأن اسلوب الموظف لم يعجبه، وعليه تم شرح آلية تسجيل مواعيد قسم رعاية الأمومة والطفولة والتأكيد على ان الموعد لا يعطى من القسم وانما من قسم التسجيل وأن السجلات هي الجهة المختصة في تسجيل المواعيد وتحديدها واما الموعد المذكور من قسم الرعاية فهو الموعد المقترح فقط، وعليه فان الموظف لم يغير الموعد بل قام بتسجيل اقرب يتناسب مع الموعد المطلوب. |
SKC | Administrative | Complaint | Service Quality | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-03-03260 | 3/19/2024 12:00:00 AM | 3/21/2024 3:56:48 PM | 3/20/2024 12:00:00 AM | ||||||
6015 | narjes khalil | 980307376 | 39944978 | i have been trying to contact sh sabah al salem hc for 2 days over 20 calls during their hours with no response |
تم محاولة التواصل مع مقدمة الشكوى عدة مرات ولكن لم ترد وللمعلومية بدالة المركز خارج الخدمة وهناك طلب لاصلاحها |
SKC | Administrative | Complaint | Service Quality | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-03-67932 | 2/7/2024 12:00:00 AM | 3/21/2024 4:05:23 PM | 2/11/2024 12:00:00 AM | ||||||
6016 | mohamed ali | 830504362 | 39911404 | mohd101@gmail.com | السادة الأفاضل/ إدارة المراكز الرعاية الصحية الأولية أود الإستفسار عن إجراءات تحويل ملف صحي من مركز الى منطقة السكن الجديدة وشكرا |
بالنسبة للمقترح المذكور اعلاه تم التواصل مع المراجع وابلاغه بضرورة تغيير العنوان للسكن الجديد وبعدها سيراجع المركز السابق ليتم فك الربط لأختر طبيبك إن وجد وليتسنى لنا عمل ربط جديد في برنامج أختر طبيبك بالمركز وتم ابلاغه بالآلية المتبعة وعمل اللازم تحياتي |
SKC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-03-40730 | 2/4/2024 12:00:00 AM | 3/24/2024 9:53:22 AM | 2/5/2024 12:00:00 AM | ||||||
6017 | ALI AL BAKRI | 780116925 | 33135479 | ali33790@gmail.com | السلام عليكم ورحمه الله وبركاته الموضوع اختر طبيبك مركز الدير الصحي من سنتين ونص غيرت سكني من البسيتين الى ديار المحرق وذهبت الى المركز الصحي التابع لي وكان عندهم برنامج اختر طبيبك وسجلت الفومه لي وجميع افراد عائلتي واخترت الطبيبه رجاء الشيخ وعندما ادخل على التطبيق اختار الدكتور رجاء والدكتوره البديله فاطمه الشيخ وانا مصاب في السكر وبتابع حالتي عند الدكتوره رجاء واليوم دخلت على التطبيق لاختار موعد اتفاجاء ان دكتور العائله ابراهيم الجورد مع العلم بانني لم اختار الدكتور ابراهيم ووزاره الصحه مشكوره نزله برنامج اختر طبيك وانا اخترت الدكوره رجاء الشيخ وهي متابعه حالتي لذا نرجو من سعادكم تثبيتي عند الدكتوره رجاء والدكتوره البديله فاطمه مع جزيل الشكر |
تم التواصل مع العميل وابلاغه في الوقت الحالي النظام مغلق فلا يمكننا تغيير الطبيب لحين فتح النظام لكن العميل لم يتقبل الموضوع وابلغني بأنه في حال تم اغلاق الشكوى سيفتحها مجددا |
NDC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-03-02831 | 3/24/2024 12:00:00 AM | 3/24/2024 11:20:28 AM | 3/24/2024 12:00:00 AM | ||||||
6018 | Amal عرفه | 850904188 | 39142623 | amal.arafa.m85@gmail.com | (رفض طباعه اجازه للمريض) في مركز مدينه عيسى الصحي تم رفض طباعه الاجازات المرضيه للمرضى إلزام مراعات المريض في مرضه بانه لا يستطيع الذهاب للمكتبه ودفع مبلغ لطباعه ورقه الاجازه مما يادي هذاه لزيادة مرضه وتعبه يلزم بتكليف المركز بطباعه الاجازه في نفس المكان. يرجى حل هذه المشكله و عدم اهمال الرساله لتطوير البلد وخلق المشاكل فيها وفي مرافقها من الجهات الوزاريه وسمعه البلد والتعامل مع المواطنين فوق كل شي. وشكرا لجهودكم الوقت الفائت منذ تسجيل المقترح/الشكوى (أيام)ر |
تم التواصل مع مقدمة الشكوى و الاعتذار منها بخصوص عدم إمكانية طباعة الاجازات المرضية و ذلك بحسب التعليمات التي وردتنا مؤخرا . |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-55195 | 3/24/2024 12:00:00 AM | 3/24/2024 12:11:03 PM | 3/24/2024 12:00:00 AM | |||||
6019 | زبنب | 570068347 | 39697286 | بخصوص قسم العلاج الطبيعي بمركز بنك البحرين الوطني بعراد، يرجى تغيير كراسي وإسرة العلاج الخاصة بالمرضى، حيث انها قديمة جدا ولاتتناسب مع العلاج خلصة لكبار السن حيث انه منذ افتتاح المركز لم يتم تغييرهاوبدل ان يتعالج المريض فإنه يحتاج إلى علاج اخر نظرا لعدم ملائمة ماذكر سابقا وقد تم تقديم ملاحظة في صندوق الشكاوي الخاص بالمركز |
نفيدكم علماً تم الاتصال بالمريضة لمعرفة تفاصيل الشكوى، حيث ذكرت إن الكراسي والأسرة الموجودة حالياً في القسم غير مريحة خاصةً للمرضى كبار السن. هذا وقد تم رفع طلب توفير كراسي وأسرة جديدة للقسم. |
NAC | Administrative | Complaint | Facilities and Services | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-03-67149 | 3/22/2024 12:00:00 AM | 3/24/2024 1:32:28 PM | 3/24/2024 12:00:00 AM | ||||||
6020 | Maher ALasri | 39866114 | السلام عليكم ورحمة الله وبركاته؛ استفسار بغيت اغير طبيب العائلة رحت المركز الصحي قالو في الموقع رحت الموقع يطلع لا يوجد مركز صحي مفتوح للتسجيل |
تم التواصل مع العميل واخباره بآلية تبديل طبيب العائلة حاليا وهي عن طريق ملأ استمارة التغيير في قسم السجلات الصحية |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-03-88955 | 3/19/2024 12:00:00 AM | 3/25/2024 8:12:19 AM | 3/19/2024 12:00:00 AM | ||||||||
6021 | Mona Mohd | 38383977 | في تطبيق صحتي لا نستطيع اختيار دكتور آخر غير دكتور العائلة في حالة عدم توافره في نفس اليوم |
تم التواصل مع المريضه واخبارها انه في مثل هذه الحالات يمكنها الحجز عن طريق الكول سنتر او الحضور الشخصي |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-03-12760 | 3/24/2024 12:00:00 AM | 3/25/2024 8:14:22 AM | 3/24/2024 12:00:00 AM | ||||||||
6022 | صالح الصيادي | 880914793 | 33005054 | salehnaji69@gmail.com | السلام عليكم ورحمة الله وبركاته عند حجز موعد في تطبيق صحتي دائما يظهر لي عليك مراجعة المركز الصحي لاختيار طبيب العائله ولا استطيع حجز موعد علما اني منذ اكثر من شهر راجعت المركز الصحي واخترت طبيب العائله ومع ذلك لا استطيع ان احجز موعد الرجاء حل المشكله. |
تم التواصل مع العميل وابلاغه بأن النظام مغلق في الوقت الحالي وفور فتح النظام سيتم تسجيل جميع المرضى على الاطباء |
NDC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-03-95517 | 3/25/2024 12:00:00 AM | 3/25/2024 11:30:49 AM | 3/25/2024 12:00:00 AM | ||||||
6023 | fouad tabet | 35413325 | شكر الى عيادة الامراض المزمنة الطبيبة ميسم |
السلام عليكم تم شكر المريض وكذلك تم توصيل الشكر للطبيبة
تحياتي |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-03-82091 | 3/7/2024 12:00:00 AM | 3/26/2024 8:52:31 AM | 3/11/2024 12:00:00 AM | ||||||||
6024 | fouad tabet | 35413325 | شكر الى عيادة الامراض المزمنة للممرضة كبرى |
السلام عليكمتم شكر المريض على هذه الملاحظة و كذلك تم توصيل شكر الممرضةتحياتي |
BKH | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-03-92627 | 3/7/2024 12:00:00 AM | 3/26/2024 8:54:51 AM | 3/11/2024 12:00:00 AM | ||||||||
6026 | احمد البنكي | 39262553 | الية تزويع ارقام عيادات الاسنان |
السلام عليكمتم ابلاغ المريض بان سوف يتم رفع الموضوع للجهات المعنية لدراسة الاليةتحياتي |
BKH | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-03-16483 | 2/24/2024 12:00:00 AM | 3/26/2024 9:10:30 AM | 2/26/2024 12:00:00 AM | |||||||
6027 | محمد ابراهيم | 36989111 | الية توزيع ارقام عيادات الاسنان |
السلام عليكمتم اتواصل مع المريض و ابدا استيائة من آالية تزيع ارقام عيادات الاسنان و تم ابلاغ المريض بان سوف يتم رفع الموضوع للجهات المعنية لدراسة الاليةتحياتي |
BKH | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-03-24792 | 2/21/2024 12:00:00 AM | 3/26/2024 9:14:43 AM | 2/21/2024 12:00:00 AM | |||||||
6029 | هانم كمال | 36700337 | الية توزيع ارقام الاسنان غير منظمة |
السلام علبكم تم اتواصل مع المريضة و ابدا استيائها من آالية تزيع ارقام عيادات الاسنان و تم ابلاغ المريض بان سوف يتم رفع الموضوع للجهات المعنية لدراسة الاليةتحياتي |
BKH | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-03-74618 | 1/24/2024 12:00:00 AM | 3/26/2024 9:19:09 AM | 1/25/2024 12:00:00 AM | |||||||
6030 | سالم بومجيد | 35577177 | الية توزيع ارقام الاسنان يجب ان تكون باولوية الحضور |
السلام عليكمتم التواصل مع العميل و ابدا استيائة من الية تزويع ارقام عيادات الاسنان و تم ابلاغة بان سوف يتم رفع الموضوع للجهت المعنيةتحياتي |
BKH | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-03-97816 | 1/25/2024 12:00:00 AM | 3/26/2024 9:31:29 AM | 1/28/2024 12:00:00 AM | |||||||
6032 | محسن احمد | 39278144 | الية توزيع ارقام عيادات الاسنان |
السلام عليكمتم التواصل مع العميل و تم ابلاغة بانه سوف يتم رفع الموضوع للجهات المعنيةتحياتي |
BKH | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-03-95186 | 1/21/2024 12:00:00 AM | 3/26/2024 9:34:07 AM | 1/24/2024 12:00:00 AM | |||||||
6034 | عبدالله مجيران | 36733006 | السلام عليكم
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السلام عليكم تم التواصل مع العميل و عمل الازم تحياتي |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-03-60967 | 3/26/2024 12:00:00 AM | 3/26/2024 1:23:14 PM | 3/26/2024 12:00:00 AM | |||||||
6035 | Asma Yadkar | 38828895 | لسلام عليكم و رحمة الله و بركاته ارغب ان اقدم ملاحظتي لمركز بنك البحرين و الكويت في منطقة الحد .. الرجاء الرد على الهاتف حيث في كل زرة ارغب ام اتواصل معهم و لا اجد اي رد من اي تحويل .. خصوصا انني استقبل الرسائل مع الرقم و الوصلة و لكن لا يوجد خيار للوصلة عند الاتصال !! و لا يمكنني الخروج من العمل حتى احضر المركز لتغيير الموعد |
السلام عليكمتم التواصل مع العميلة و تم ابلاغها سوف يتم التاكيد على المعنيين بالرد على المكالمات و تم كذلك تغيير الموعد حسب طلبهاتحياتي |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-03-49819 | 3/26/2024 12:00:00 AM | 3/26/2024 1:30:58 PM | 3/26/2023 12:00:00 AM | |||||||
6036 | ALI MOHAMED SAEED ABDULRASOOL ALEKRI | 910303703 | 36663538 | asaeed@ncc.bh | النوع شكوى بسم الله الرحمن الرحيم، اكتب لكم هذه الشكوى وانا في كامل المي ووجعي من مركز جدحفص الصحي. حيث انني اعاني من ارتفاع في درجة الحرارة الم في الصدر ضيق في التنفس الم في الجسم دوار في الرأس والم في الأذن. تفاجأت انه يوجد مرضى كثيرون ينتظرون خارج نفس الغرفه ولما توجهت بطلبي للاستقبال اخبروني ان في هذا يتوفر طبيب واحد فقط. للعلم انا كان تقييم حالتي ضمن الحالات المستعجلة ولقد سألت الممرض عن درجة حرارة جسمي بعد القياس اجابني بجوابٍ مضحك ان حرارتك مرتفعةٌ اذا لماذا انا هنا؟ الا ادري ان حرارتي مرتفعة. هل نحن في مملكة البحرين الحبيبة؟ المتطورة؟ ذات الطاقات الشبابية والتفوق العلمي. اين وزيرة الصحة من هذا الاهمال؟ هل يهمها مايدور في المراكز والمرافق الصحية في مملكة البحرين؟. ارجو النظر في شكواي وايصاله للجهات العليا المسؤولة عن تقديم الرعاية الصحية والا سوف اقوم بمراسلة مكتب صاحب السمو الملكي سمو رئيس الوزراء ولي العهد
تصحيح: لم يتم توضيح عدد الاطباء الموجودين، فقط تم القول انه مستحيل ان يكون هناك طبيب واحد فقط حيث انني اوضحت للمتصلة ان كل المراجعين في ذلك الوقت ينتظرون عند نفس الغرفة ونفس الطبيب يرجى توضيح هذه النقطة ان كان يوجد اكثر من طبيب لما المراجعين كلهم يدخلون على طبيب واحد؟ |
تم الاتصال الى العميل لأخذ تفاصيل الشكوى، حيث كان استفسار العميل عن عدد الأطباء المناوبين في المركز في شفت اخر ليل . وقد تم الرد بأن المركز يعمل على مدار الساعة و يكون الاطباء المناوبين يتراوح بين 3 إلى 4 أطباء في شفت آخر ليل ، و سيتم الاستفسار لاحقا مع موظفة قسم السجلات بخصوص الرد على توفر طبيب واحد في الشفت و أخذ الاجراء المناسب.
تم الرد على الجزء الثاني من الشكوى: عميلنا العزيز،،، للتوضيح فقد تم تسجيل العميل على غرف التصنيف في تمام الساعة : 00:18 ، حيث تم تصنيفة على المستوى الثالث ( يتم معاينة المرضى المسجلين على المستوى الثالث خلال 30 دقيقة ) و عند انتهائه من التصنيف تم تسجيله على الطبيب في تمام الساعة 00:29. و قد انتظر عند غرفة الطبيب ما يقارب 24 دقيقة حيث تمت معاينته من قبل الطبيب عند الساعة 00:54 بعد منتصف الليل. و بالنسبة للمرضى المسجلين و المنتظرين عند غرفة الطبيب فهناك مرضى مسجلين حديثا و هناك مرضى قد انتهو من علاجهم من قسم المعالجة و قد رجعو مره اخرى للطبيب لاستكمال المعاينة. تم الاتصال بالعميل ثلاث مرات بتاريخ 27 مارس 2024 ، لم يتم الرد على الاتصال ، و في المرة الرابعة في تمام الساعة الثانية ظهرا تم التواصل مع العميل حيث تم الرد على عدة استفسارات لمدة ما يقارب 25 دقيقة تتضمن: ( عدد الأطباء المناوبين في شفت أخر ليل – عدد المرضى المسجلين على كل طبيب – لماذا تم تصنيف المريض على المستوى الثالث - الية التصنيف – متى يبدا دوام اخر ليل ) |
JHC | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-03-73642 | 3/24/2024 12:00:00 AM | 3/28/2024 10:37:20 AM | 3/24/2024 12:00:00 AM | |||||
6037 | TALHA KHAN | 32113630 | رسالة شكر الى قسم السجلات |
تم شكر المراجع و كذلك تم شكر موظفين قسم السجلات من قبل المعنيين |
BKH | Administrative | Appreciation | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-03-12972 | 2/29/2024 12:00:00 AM | 3/27/2024 9:11:57 AM | 3/3/2024 12:00:00 AM | ||||||||
6038 | MARYAM MANSOOR MAHDI ABDULLA | 950601250 | 32391441 | اتصلت صاحبة الشكوى عن طريق البدالة و قالت: كان لدي موعد على طبيب الاسنان و قد تاخرت 3 دقائق عن الموعد و عند دخولي للموعد قام مساعد الاسنان باخباري عن تاخيري عن الموعد و قام بالصراخ عليي للمضممة.
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تم الاتصال بصاحبة الشكوى و عمل اللازم من قبل د. وفاة |
JHC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11043 | 11043 | 24-03-17187 | 3/3/2024 12:00:00 AM | 3/27/2024 11:28:50 AM | 3/5/2024 12:00:00 AM | ||||||
6039 | Hawra Ahmed | 950400068 | 37239023 | hawra.ahmed@hotmail.com | السلام عليكم ورحمة الله ,اما بعد... اتقدم بشكوى ضد احد الممرضات في مركز مدينة عيسى الصحي حيث طلبت مني الكشف عن ذراعي لرؤية نتيجة فحص ال ppd و انا قائمة و أمام مرأى الجميع من المراجعين و ممرضين دون مراعاة خصوصية المريض و حفظ كرامته. |
تم التواصل مع العميل و التأكد من تفاصيل الشكوى , حيث تم التأكيد على العميل بانه من حق المريض طلب الخصوصية في حال لم تتوفر بالاضافة الى ذلك سيتم تنبيه الموظفة في الحفاظ على خصوصية المريض لعمل اي خدمة تمريضية. في حال وجود اي ملاحظة او شكوى بالامكان التواصل مع مشرفة التمريض على رقم 17480888-136 |
IHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-32392 | 3/3/2024 12:00:00 AM | 3/27/2024 12:09:40 PM | 3/3/2024 12:00:00 AM | |||||
6040 | Hussain saeed | 890200542 | 36784246 | sydh93626@gmail.com | السلام انا المريض حسين سعيد رمضان القم اللشخص(890300ف43)اعاني من مشاكل في المركز مديمة عيسى الصحي و على الجهات المعنية في حلها في اسرع وقت ويقاف التصرفات التي تقوم بها مسؤول التمريض و احمل الجهات المعنية بضلك عن أي ترتبات تصدر مني لنني قبض نفسي وممسكن باعصابي ايلا الخير و انا و انا في طور الانفجار و قد أفقد أعصابي في أي لحض رقم التواصل (34104808) |
حاولت التواصل مع المريض عدة مرات في اوقات مختلفة , الساعه 09:30, 11:33, 11:36 و الساعة 12:25 لاخذ تفاصيل الشكوى حيث ان محتوى الكلام غير واضح , بالامكان التواصل مع مشرفة التمريض على هاتف رقم 17480888-136 او الحضور الى المكتب في الفترة الصباحية لمناقشة الشكوى . |
IHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-39289 | 1/15/2024 12:00:00 AM | 3/27/2024 12:19:26 PM | 1/15/2024 12:00:00 AM | |||||
6041 | Ghada Aman | 790309521 | 39922239 | ghadaaman@gmail.com | السلام عليكم و رحمة الله و بركاته اشكر حكومة المملكة على جهودها بشأن تطوير جميع خدمات و التركيز على أبناء هذا الوطن كركيزة لبناء مجتمع قوي و صحي ابتداءا من المشروع الحضاري لبناء الاسرة و المتمثل في الفحص قبل الزواج الا انه و للأسف اخطاء فردية تؤثر على المساعي الحكومية , لكونهم مقدميها ,,,, شكواي مقدمة على من يجب ان يطلق عليها ملاك رحمة الأخت فاطمة السيع في مركز مدينة عيسى الطبي حيث ما حدث لي هناك من اول يوم زيارة الى يوم امس كان خالي من الرقي في التعامل حيث ان اسلوبها فض و بدون اي تعاون و كأنها تريد تعطيل معاملتي بأي طريقة تستطيع بها ان تاخر انجازها حتى بعد انتهاء الطبيبة المعالجة و ختم جميع الاوراق لم يهنئ لها بال و صرخت في وجهي و كأنها غير قابلة عن عمل الطبيبة المعالجة علما بأن هذه الطبيبة محترمة كثيرا و تقوم بدورها بشكل ممتاز , وهذه ليست المرة الاولى التي تعيب بها غيرها و الافضل منها امامي حيث قامت سابقا بذات العمل عن زميلتها التي رجعتها سابقا و اتهمتها بالسهو عن تطبيق المطلوب و غيرها من الاسلوب الفض قمت بتقديم الشكوى لدى رئيسة المركز يوم امس و كانت قمة في التعاون.
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نود افادتكم بأن العميلة قد زارتنا بالمكتب و قدمت الشكوى و تم التواصل مع الموظفة المعنية , كما تم الشرح للعميلة باهمية اخذ تطعيمات قبل الزواج و حقها في الرفض و اتخاذ الاجراءات المطلوبة من قبل المركز الصحي للرافضين التطعيم و هو ما قامت به الموظفة .
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IHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-67095 | 3/5/2024 12:00:00 AM | 3/27/2024 12:39:40 PM | 3/5/2024 12:00:00 AM | |||||
6042 | SELVARAJA PERUMAL | 100523846 | 32016910. | Respected Madam, |
In Response To The Complaint We Received On 18/3/2024 About HPV Vaccine For Student Priya Dharshini, After Communicating With The School Health Supervisor , It Was Found That Asian School Is Among 5 Schools That Will Be Visited In April For Vaccinating The Students .For Any Further Details About School Vaccine Campaign Please Contact School Health Section . THANK YOU |
IHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10202 | 10202 | 24-03-66277 | 3/17/2024 12:00:00 AM | 3/27/2024 12:47:16 PM | 3/17/2024 12:00:00 AM | ||||||
6043 | Layla Alnajjar | 960510273 | 36669250 | layla.alnajjar@live.com |
received an SMS detailing my physiotherapy appointment. Contained in the message was a contact number to call in case of any queries. I have been trying to call this number since the morning to change my appointment. However, no one is picking up the call. It’s very frustrating because it’s the only way to contact provided and I am unable to talk to anyone to receive assistance. |
لقد تم التواصل مع المريضة ليلى النجار (960510273) ،تم ترتيب موعد للمريضة كما تم تزويدها بالرقم المباشر لقسم العلاج الطبيعي لمركز مدينة عيسى (17625818) |
IHC | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-46267 | 1/22/2024 12:00:00 AM | 3/27/2024 12:52:36 PM | 1/15/2024 12:00:00 AM | |||||
6044 | محمد الحايكي | 860702693 | 33335406 | نود افادتكم بأن المراكز الصحية تفتقر العمل على توفير الفحوصات اللازمة للمريض وبالاخص في |
الرد على شكوى المراجعة: حوراء جعفر رقم شخصي 960909494 رقم التيلفون 39799766 المقدمه على برنامج تواصل بواسطة زوجها السيد محمد الحايكي رقم شخصي 860702693 تم التواصل مع المراجعة حوراء جعفر حيث افادت انها تعاني من مجموعة مشاكل صحية من ضمنها التعب والارهاق والصداع حيث راجعت المركز الصحي بخصوص تلك الشكاوي وتم تحويلها لاخصائي الانف والاذن للاشتباه بكون مصدر الصداع هو مشكلة بالجيوب او بالانف كما تم طلب مجموعة من التحاليل ومن ثم تم اعطائها الادوية فشعرت ببعض التحسن وتوقفت عن المتابعة وبعد انتهاء الادوية شعرت بزيادة التعب وراجعت المركز مرة أخرى حيث كانت تعاني من اعراض نزلة برد واخبرت الطبيبة ايضا انها تعاني من الارهاق فتم طلب بعض التحاليل ومن ضمنها فحص فيتامين دال وهذا الفحص غير متوفر بالمراكز الصحية ولكنه من ضمن اعراض نقصه التعب والارهاق, وقد طلب زوجها تحويلها على مستشفى الملك حمد او السلمانية الا ان الطبيبة اخبرته انها تحتاج لنتائج التحاليل لكي تتمكن من تحديد المشكلة واذا كانت بحاجة للتحويل فيتم معرفة التخصص الذي سيتم التحويل عليه. كما افدت انها وبسبب طبيعة عملها فانها غالبا لا يمكنها مواصلة المتابعة فتحدث فجوة بين الزيارات والمتابعة,واضافت انها كانت تعاني من اضطراب بالغدة الدرقية وكانت تتابع في عيادة خاصة ولكنها ايضا لم تواصل المتابعة وانها كانت تعاني من تكيسات بالمبايض ولكنها ايضا لم تتمكن من المتابعة . في الوقت ذاته اثنت على الاطباء ونفت اي تقصير من جانبهم ولكنها تسعى لمعرفة المشكلة التي تعاني منها .
تم التوضيح للمراجعة ان ماتعانيه من تعب وارهاق وصداع قد يكون له اسباب عدة قد تكون عضوية او نفسيه او اجتماعيه وان الطبيب يحتاج للتحاليل لتحديد مصدر المشكلة والتقييم وان من ضمن مراحل العلاج هو المتابعة المنتظمة لتقييم الحالة والعلاج الصحيح . وانها يجب عليها حاليا متابعة نتائج التحاليل التي اجرتهم قبل ايام للوقوف على سبب المشكلة.وان صحة المريض الجسدية والنفسية والاجتماعية هي أوليه بمراكز الرعاية الصحية الأولية.وانه يسعدنا الاجابة على استفسارات المرضى. تم التوضيح للمراجعة ان بامكانها مراجعة التحاليل بالفترة المسائية في مركز حالة بوماهر في ايام الدوام الرسمي قبل الساعه7 مساءا حيث تقوم طبيبات المركز بالتغطية ومتابعة حالة المرضى .
عبرت المريضة عن شكرها على التواصل وشكرها للاطباء وانها ستقوم بعمل الفحوصات اللازمة والمتابعة. وتم شكر المرايضة على تواصلها وابدائها رأيها الذي ايضا يساهم في تحسين الخدمة المقدمة لمرتادي المركز.
مع خالص تمنياتنا لكم بموفور الصحة والعافية رئيس مجلس ادارة مركز الشيخ سلمان الصحي د.خلود حسن العصفور 19/2/2024
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SSC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 24-03-50211 | 2/15/2024 12:00:00 AM | 3/27/2024 1:13:53 PM | 2/19/2024 12:00:00 AM | ||||||
6045 | Mujtaba Mohammed | 011108584 | 39992612 | mujtabamicke@gmail.com | تحية طيبة وبعد اذهب لعيادة الأسنان في مركز مدينة عيسى الصحي ولدي عدة نقاط 1 أرجو استعمال التخدير الإلكتروني الغير مؤلم خصوصا لعلاج عصبي السن حيث أن الإبرةالعادية جدا مؤلمة في حال استعمالها وسط السن .2 يوجد نقص في بعض المعدات لعلاج العصب .3 لا يوجد علاج عصب للضرس الخلفي إلا في مركز يوسف انجنير والفرق بين المواعيد بعيد جدا.4 المواد المستخدمة في القطنة التي توضع بعد خلع الضرس جدا حارقة ويرجى تغييرها .5 ذهبت للجلسة الثانية لعلاج العصب بتاريخ 01/31 لم تكن صحيحة و اضطررت لأن أحتاج 4 جلسات والموعد القادم بعيد 02/19 وهذا بسبب خطأ الدكتورة وفقا لكلام دكتور آخر وأرجو تعديل الموعد. |
تم الرد من قبل الادارة و تم اخبار الطبيبة بما يجب قوله أمام المريض في حال خطأ طبيب أخر |
IHC | Administrative | Complaint | Facilities and Services | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-03-13820 | 2/8/2024 12:00:00 AM | 3/27/2024 1:18:04 PM | 2/8/2024 12:00:00 AM | |||||
6046 | منى عيسى | 960400486 | 36745745 | السلام عليكم ، اريد النظر في موضوعي كل يوم الحالة تسوء في رجلي وعلما ذي مو اول مره يصيدني اكثر من 10 مرات وكل مره يحولوني الطوارئ وانتظر لفترة طويله ومايعطوني مسكنات الم ولا اهتمام وكل مره يتطنزون علي يقولون لي شنسويلج يعني كل مره ما اقدر امشي نفسيتي تعبت من الالم والانتفاخ المؤلم وتغير لونها الى الاسود ولا يتم اجراء فحوصات لازمه عن السبب ليش ريلي تصير بهالسوء انا اعاني منها من فترة |
Aالرد على شكوى المراجعة: منى عيسى رقم شخصي 960400486 رقم التيلفون 36745745 المقدمه على برنامج تواصل تم التواصل مع المراجعة منى عيسى حيث افادت انها راجعت المركز بتاريخ 14 و 15 فبراير تشكوى من انتفاخ والم بالرجل وقامت الطبيبة بمعاينتها وتحويلها على الطوارئ بمستشفى السلمانية الطبي حيث تم تشخيصها ب CELLULITIS و تم اعطاءها كريم موضعي مضاد حيوي ولكنها لم تتحسن فحضرت للمركز في اليوم التالي ولما عاينتها الطبيبة وجدت انها لازالت بحاجة الى التحويل للطوارئ بسبب شدة النتفاخ والألم فقامت بتحويلها للطوارئ بمستشفى الملك حمد الجامعي وطلبت منها اجراء بعض التحاليل الطبية وقامت ايضا بتحويلها على الجلدية. تم الايضاح للمراجعة ان دورطبيب الرعاية الاولية عندما يجد ان الحالة بحاجة الى متابعة طارئة هو تحويله لقسم الطوارئ وان طبيب الرعاية الاولية لا يستطيع ان يعطي علاجا طالما انه يرى ان الحالة تحتاج الى معالجة طارئة من قبل اخصائي. وان ماحدث في الطوارئ خارج عن ارادة وسلطة طبيب العائلة. وتفهمت المراجعة الموقف وبينت ان الكلام التي ذكرته مسبقا بالشكوى هو ماحصل لها بقسم الطوارئ وليس المركز الصحي وذكرت انها بسبب طبيعة عملها لاتستطيع عمل التحليل صباحا فتم اخبارها انه بامكانها التوجه في الفترة المسائية قبل الساعة 5.30 مساءا الى مختبر مركز الحالة الصحي. وتم شكر المرايضة على تواصلها وابدائها رأيها الذي ايضا يساهم في تحسين الخدمة المقدمة لمرتادي المركز. مع خالص تمنياتنا لكم بموفور الصحة والعافية رئيس مجلس ادارة مركز الشيخ سلمان الصحي د.خلود حسن العصفور 21/2/2024
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SSC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 24-03-24269 | 2/21/2024 12:00:00 AM | 3/27/2024 1:31:43 PM | 2/21/2024 12:00:00 AM | ||||||
6047 | Abdulla Ali | +97333991088 | dj.hatshepsut@msn.com | ليش الواحد اذا بياخذ موعد يحصل في يوم ثاني ؟؟ يعني اذا الواحد مريض مايقدر يحجز اون لاين موعد ينتظر يوم ؟؟ |
تم التواصل مع المريض واخباره انه التسجيل يكون على طبيب العائله وحسب توافر المواعيد وانه بالامكان اخذ موعد عن طريق مركز الاتصال |
NAC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-03-26216 | 3/27/2024 12:00:00 AM | 3/27/2024 2:06:36 PM | 3/27/2024 12:00:00 AM | ||||||
6048 | Ghufran Talha | 39771693 | We came to Abdulrahman engineer hospital for emergency, twisted anakle , and I can't stand neither walk due to the major pain I am having When I first came my brothors I to bring me wheelchairs, the Hospital didn't have a single wheel chair, How can that be possible? A hospital that doesn't have wheel chair!! Then we told them it's emergency I was literally crying from the amount of pain I was feeling I was walking from room to Dr room that could help me!? With a twisted ankle ? U find that accebtable? When we were waiting for the evaluation room three people come after us but they have been called before us ! Although they sow I WaS crying out of pain they still took cases which were behaind us after the evaluation they gave us an appointment at 12 am although we were in the hospital since 10:43 pm . I don't have any more to say to be honest other than this is a total joke . I'm still waiting in hope I could get treated |
تم التواصل مع المراجعة من قبل مسؤولة التمريض فور استلام الشكوى ، واخذ كافة المعلومات و تبين ان المراجعة لم تستطع الحصول على كرسي متحرك وقت زيارتها، و تم التوضيح لها بوجود عدد كافي من الكراسي المتحركة بالمركز و لكن قد تنفذ وقت الذروة كما حصل لها, و بما يتعلق بالانتظار على غرفة التصنيف تم الشرح لها بأن جميع المراجعين في وقت الرعاية العاجلة لابد ان يتم تصنيفهم حسب البروتوكول الساري و ان التسجيل و مناداة المرضى يتم عن طريق برنامج يوضح الأولوية و الأسبيقه ويستثنى مراعاة لبعض الحالات الخاصه مثل كبار السن و الاطفال و ذوي الهمم. وبالرجوع لنظام الاي صحة تبين ان مقدمة الشكوى سجلت لخدمات التصنيف في تمام الساعه 11:10 مساء و دخلت غرفة التصنيف في الساعه 11:25 و هو ضمن الوقت المحدد في انتظار تصنيف المرضى. و تم معاينتها من قبل الطبيب في الساعه 11:53. |
YAE | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-03-92086 | 3/26/2024 12:00:00 AM | 3/28/2024 7:59:16 AM | 3/26/2024 12:00:00 AM | |||||||
6049 | abdulla alhalwachi | 66999698 | انا مريض وعندي هبوط مفاجئ في السكر وتم الفحص في المنزل 2.7 وعند وصولي لمستشفى انجنير تم دخولي على الدكتورة رباب في غرفه 7 وتم تحويلي على التمريض لاجراء اللازم وتركيب سيلان ولكن قسم التمريض يوجد موظف وموظفة لا يريدان معالجتي ويقول بكلامه الدكتورة مو على كيفها وخبرتهم راح اسجل بلاغ في برنامج تواصل ولكن دون جدوى الوقت كان 10:50 وعلما انه يوجد في النظام اني تعرضت لهبوط مفاجإ للسكر في اول يوم رمضان كان مستوى السكر في التمريض 3.8 وعند دخولي للتمريض وصل مستوى السكر 1.6 وتم اخبارهم ولكن دون جدوى احمد يوسف ومعه موظفة اخرى لاتريد اعطائي الاسم |
تم التواصل مع المريض من قبل مسؤولة التمريض فور استلام الشكوى وبعد الرجوع الى نظام الاي صحة والتأكد من جميع المعلومات المدخلة له . تم استبيان ان قياس مستوى السكر له انذاك كان 5.7 وعند تحويله لغرفة الملاحظة قام الممرض بالتواصل مع الدكتورة للتأكد من ان نوع المغذي الموصوف(الجلوكوز 5%) بالرغم من أن معدل السكر الطبيعي للمريض ، وليس رفضا لتركيب المغذي .صرح المراجع بأن اسلوب الممرض كان فض معه و أردف بالتعبير عن تميز التعامل معه من قبل الكادر التمريضي في المرات السالفة بهبوط مستوى السكرله وبالتعامل باستجابة سريعة جدا و باسلوب منقطع النظير. تم اتخاذ الاجراء اللازم مع الموظف المناوب واستيضاح جوانب القصور . أبدى المراجع شكره وثنائه للتواصل الريع معه غرضا في رفع مستوى جودة الخدمة التمريضية المقدمة وسعيا للحصول على رضى المراجع. |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-03-60407 | 3/25/2024 12:00:00 AM | 3/28/2024 8:03:02 AM | 3/26/2024 12:00:00 AM | |||||||
6050 | دلال الحسن | لا يوجد | 39668667 | drdalal8@gmail.com | تعامل ممتاز من جميع الطاقم |
تم الاتصال بالمريضة وشكرها على الاطراء في حق المركز |
BHC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 24-03-47172 | 3/17/2024 12:00:00 AM | 3/28/2024 9:56:12 AM | 3/18/2024 12:00:00 AM | |||||
6051 | لا يوجد | لا يوجد | لا يوجد | أقترح رش مبيدات حشرية لكثرة البعوض ولسلامة الناس |
تم رش المبيدات مؤخرا وقد تم اقتراح تخصيص لوحة لعرض معلومات مثل هذه على البوردات في المركز للمراجعين والمرضى ليكونون على علم بالمستجدات. |
BHC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 24-03-36481 | 3/13/2024 12:00:00 AM | 3/28/2024 10:01:16 AM | 3/18/2024 12:00:00 AM | |||||||
6052 | ABBAS YOUSIF | 230216714 | I WANT TO MAKE MERGE FOR MY CPR DAUGHTER FATIMA ABBAS SHE'S C.P.R 230216714 AND TEMPORARY NO. T103814817
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تم الاتصال بالمراجع وبلاغه بان هناك نحاليل مختبريه يجب عليه الحضور مع الطفله لسحب الدم لنتمكن من اغلاق الطلب وبعدها يمكننا عمل الدمج للرقمين المطلوبين وابلغنا بأنه سيحضر ظهر لإستكمال الاجراءات وعمل الدمج مباشره بعد قفل الطلب مع تحياتي |
SKC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-03-42143 | 3/27/2024 12:00:00 AM | 3/28/2024 11:01:38 AM | 3/28/2024 12:00:00 AM | ||||||||
6053 | Amal Mohammed | 910110670 | 366602116 | amal.1991.mohd@gmail.com | تم تسكير الموقع على آخر موعد لم يتوفر لدي سيارة للذهاب الى الموعد واحتاج اخذ موعد ضروري لعمل تحاليل للتبرع بالكلي الى امي. |
تم التواصل هاتفيا مع مقدمة الشكوى واعطاءها موعد في نفس اليوم |
AHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-03-57288 | 2/4/2024 12:00:00 AM | 3/31/2024 9:07:06 AM | 2/4/2024 12:00:00 AM | |||||
6054 | Afrah Ashoor | 810405946 | 33737676 | afrahashoor@gmail.com | سلام عليكم ورحمة الله امس كانت لي زيارة إلى المستشفى عالي الصحي عصرا ولكن للاسف ما يتم معالجتي وكان الوقت طويل على فترة الاغلاق على من ظروفي الصحي ومعاناتي شديدة من يدي ولكن مع الاسف دخلت على رئيسة المركز ولكن نفس الشي لم يتم مساعدتي ولكن طلبت مني الذهاب الى مركز الرفاع عقب ساعتين علشان يكون المركز مغلق ولا يكون حاجة عليهم ولا على الرغم من إلحاحي عليها رئيسة الاطباء في المركز (منى التحو) وهذا شيء مخجل للاسف من مركز حكومي ويتم ارجاعي ولا اشخص حالتي الرجاء الرد عليي في اسرع فرصة وللاسف انا ليس الحالة الأولى على المركز في الارجاع |
تم التواصل هاتفيا مع مقدمة الشكوى وابلاغها انه بإمكانها في المرات القادمة حجز موعد لها عن طريق الموقع الالكتروني او الهاتف كما تم شرح لها آلية التصنيف في المركز |
AHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-03-16850 | 2/16/2024 12:00:00 AM | 4/1/2024 10:31:06 AM | 2/18/2024 12:00:00 AM | |||||
6055 | Abdul WAhed AlNashaba | 640039405 | 33343377 | nashaba_2oo8@hotmail.com | السلام عليكم عندي شخص عايش ويايي بالبيت وحبيت انقل ملفه الصحي الى المركز التابع لي شنو الاجراءات اللازمة لنقل الملف مع الشكر الجزيل |
تم التواصل مع مقدم الاستفسار والرد على استفساره |
AHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-03-66323 | 2/6/2024 12:00:00 AM | 3/31/2024 9:21:14 AM | 2/6/2024 12:00:00 AM | ||||||
6056 | Fatema Hajair | 940709210 | 34143484 | fatima.almahfood@gmail.com | شكوى بخصوص عدم توفير مواعيد للمرضى على الرغم من الطوارئ . المكان : مركز عالي الصحي |
تم التواصل مع مقدمة الشكوى وابلاغها بأوقات التسجيل على عيادات الاسنان كما تم ابلاغها عن خدمة حجز موعد الاسنان عن طريق الهاتف |
AHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-03-23544 | 2/21/2024 12:00:00 AM | 3/31/2024 9:25:45 AM | 2/21/2024 12:00:00 AM | |||||
6057 | Marwa Ali | 950309087 | 39234070 | taitoona@gmail.com | انا من التابعين لمركز عالي الصحي، ولأكثر من مرة أتعرض لظرف صحي وأحاول حجز موعد الكترونيا منذ الصبح فتكون كل المواعيد محجوزة وإذا ما ذهبت إلى المركز حتى قبل انتهاء الدوام بساعات او اكثر يخبرونني بأن المواعيد منتهية على الرغم من عدم وجود مرضى في المركز أو وجود عدد قليل جدا. وبالطبع لن يستقبلني مركز انجنير إلا حين انتهاء دوام مركز عالي مما يأخر ويعيق حقي في الحصول على الرعاية الأولية ف يأقرب وقت |
تم التواصل هاتفيا مع مقدمة الشكوى وإبلاغها انه الموقع الالكتروني يظهر لها طبيب العائلة اللذ تم اختباره مسبقا فقط وقد يكون في أجازة او لديه عيادة تخصصية. بإمكانها في هذه الحالة حجز موعد عن طريق مركز الاتصال |
AHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-03-65869 | 3/17/2024 12:00:00 AM | 4/1/2024 10:29:29 AM | 3/17/2024 12:00:00 AM | |||||
6058 | Hadi Alaali | 700504370 | 39585550 | hadijawad@hotmail.com | استلمت بطاقات من المركز الصحي بإسم افراد العائلة ولكن لا اعلم ما استخدامها ومتى ستطبق وما فكرتها بالضبط. أريد ان اعرف ما استخدام هذه البطاقات |
تم التواصل مع مقدم الاستفسار والرد على استفساره |
AHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-03-40797 | 3/14/2024 12:00:00 AM | 3/31/2024 10:09:28 AM | 3/14/2024 12:00:00 AM | ||||||
6060 | Hassan | 930802896 | 32238816 | name@gmail.com | بخصوص استلام ادوات القسطرة لولدي .. لازم عند الرعاية والوقت محدد ( انا مااقدر اطلع من دوامي) حصلت كذا مرة اخطار، اتمنى تعاون معاي وعقب الساعة اربع استلمهم وشكرا |
تم التواصل هاتفيا مع مقدم المقترح وترتيب وقت له لاستلام الادوات التي يحتاجها من قسم التمريض في الفترة المسائية |
AHC | Administrative | Suggestion | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-04-95063 | 3/4/2024 12:00:00 AM | 4/1/2024 9:56:38 AM | 3/4/2024 12:00:00 AM | ||||||
6061 | Mohamed Dashti | 590112660 | 36244779 | name@gmail.com | سيدتي أنا مريض مصاب بقدم السكري من حوالي ٨ اشهر و أعالج بعيادات الخاصه بسبب عدم وجود ادويه الخاصه لهذا المرض الا وأن جناح السكري بإدارة دكتور قامو بواجبهم من ناحيه الاشعه و تحويلي إلى مستشفى العوالي للقصطره جزاهم الله ألف خير و من أربعة اشهر وصلت لمرحله محتاج إلى تبديل ظمادت الجروح في منزل برعايه ممرضه خاصه في هذا المهام و قد قدمت رساله من طبيبي إلى عيادة عالي بتزويدي ما احتاجه من ضمادات و الشاش و أشياء أخري و لكن للأسف كلما أراجع قسم التزويد بالمركز يوفرون نوع و الباقي غير موجود أو الكميه قليله جدا و الصراحه لقد تعبت من الشراء ما احتاجه للعلاج فقيمة الادويه عليه جدا و ما عندي اي مشكله و لكن عدم المهنيه في مركزالصحي تعبني جدا حيث من أربعه اشهر للان لم يوفرو ضمادات و شاشات و هذا غير الادويه اكثرهم لا يوجد في صيدلية المركز و ماعندي مشكله في ذلك و لكن عدم توفير المستلزمات غير مقبول و بعد استفسار من الممرضات الرد قدمنا للمخازن و ما جابو هل هذا مقبول ً |
تم التواصل هاتفيا مع مقدم الشكوى وتوفير ما يحتاجه |
AHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 8965 | 8965 | 24-04-59178 | 2/29/2024 12:00:00 AM | 4/1/2024 10:03:54 AM | 3/3/2024 12:00:00 AM | |||||
6062 | Ahmed Ali Alqannas | 690403640 | 39400774 | يتقدم صاحب الشكوى وهو أحد زوار مركز عالي الصحي حول عدم ادخال ابنه لتلقي العلاج وذلك بسبب عدم وجود مواعيد لعياده الاسنان ذهب لقسم التسجيل لاخذ موعد فاتم اعطاءه العصر بعد الساعه 2:00 وللعلم تم بالاتصال عدة مرات ولاكن لايوجد رد. |
تم التواصل هاتفيا مع مقدم الشكوى وابلاغه ان بإمكانه الحضور للمركز في الساعة الثانية ظهرا للحصول على موعد في نفس اليوم.. |
AHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 8965 | 8965 | 24-04-72391 | 2/26/2024 12:00:00 AM | 4/1/2024 10:09:08 AM | 2/26/2024 12:00:00 AM | ||||||
6063 | Eman Hashem | 010203729 | 35329669 | emanihashim298@gmail.com | لقد غيرت عنوان بطاقتي في البطاقة الذكية من عالي الى مدينة حمد عندما اريد اخذ موعد من تطبيق صحتي لازال التطبيق لم يجدد البيانات ويظهر ان عنواني لازال على عالي. وعندما ذهبت الى مركز عالي الحي قالوا لي بأن العنوان على مدينة حمد كيف وانا لا يمكنني اخذ موعد عن طريق تطبيق صحتي لأنه يعطيني موعد على عالي |
تم التواصل مع مقدمة الاستفسار والغاء الربط بطبيب العائلة في مركز عالي الصحي لتتمكن من حجز مواعيد لها عن طريق برنامج صحتي |
AHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-04-33899 | 3/24/2024 12:00:00 AM | 4/1/2024 10:28:10 AM | 3/24/2024 12:00:00 AM | ||||||
6064 | احمد الشيخ | 33470101 | اتصلت على مركز bbk الحد لمعرفة وقت المختبر لسحب الدم في رمضان ولم يرد علي احد اخترت جميع الخيارات المتاحه ولم يرد احد اتصلت بوزارة الصحة قالوا لي اشتك في برنامج تواصل علماً باني اتصلت على رقم الشكوي الخاص بالوزاره ولم يرد علي احد وكل الاتصالات اثناء الدوام الرسمي حتى طلبت من بدالت وزارة الصحه تحولي على مكتب الوزير حولني ولم يرد علي احد ايعقل كل هاذيه الاتصالات فقط لأعرف مواعيد مختبر سحب الدم بمركز صحي افيدوني افادكم الله |
السلام عليكم
|
BKH | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-04-19958 | 4/2/2024 12:00:00 AM | 4/2/2024 9:42:38 AM | 4/2/2024 12:00:00 AM | |||||||
6065 | محمد الحدي | 36767711 | حجزت موعد تطبيب عن بعد، ولسبب ما الدكتور/ة اتصل في احد أفراد عائلتي بدل ما يتصل فيني - وطلبت منه فحص فيتامين د لكن خبرني انه غير متوفر ولكن يمكن عمل التحليل في المستشفيات الخاصة لو في الأمكان الحفاظ على خصوصيتي بحذف جميع ارقام التواصل الأخرى + توفير فحص الدم ل فيتامين د |
السلام عليكمتم التواصل مع العميل و تم عمل لازم له،اما بخصوص فحص فيتامين دال بتم ابلاغة بانه سوف يتم رفع المقترح للجهات المعنيةتحياتي |
BKH | Administrative | Complaint | Service Quality | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-04-13745 | 4/2/2024 12:00:00 AM | 4/2/2024 9:51:19 AM | 3/26/2023 12:00:00 AM | |||||||
6066 | abdulaziz abdullatif | 38136631 | لاحظة على دكتورة الأسنان في مركز الحد بأن تتعامل مع المرضى بشكل افضل وان يكون لها بال وسيع مع الأطفال وتتكلم عدل اكلمها تحقرني قاعدة اعتذر منها مو قاعدة ترد علي |
تم التواصل مع والدة المريض وقامت بسرد الشكوى المقدمة وكانت تنطق بألفاظ اساءة على الطبيبة التي قامت بعلاج ابنها (علاج العصب) بالإضافة الى الإساءة الى باقي الموظفين وانهم ماعندهم اخلاق ولا أدب .. وقد طلبت منها عدة مرات بأن تتكلم بأسلوب جيد وان لا تغلط بأي اساءة على الموظفين .. ووضحت لها ان الطبيبة كانت مستاءة من الاسلوب وعدم احترامها في العيادة .. لذلك عندما اعتذرتي لم ترد عليكي الطبيبة بسبب سوء المعاملة ولكنها قامت بواجبها وادت عملها في علاج الابن بالرغم من عدم تعاونه ورفضه للعلاج واصرارك على علاجه بالقوة بالرغم من نصيحتها لكي بأن يزور العيادة الصباحية لضيق الوقت والتأخير في انتظار المرضى لتقديم العلاج لهم. |
BKH | Proffesional | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-04-06443 | 3/7/2024 12:00:00 AM | 4/2/2024 10:04:44 AM | 3/7/2024 12:00:00 AM | |||||||
6067 | ranya alnooby | 34412408 | لمريض يفحص اسنانه ويعالج سن واحد في الجلسة وبعدين اروح اسوي فحص يقولولي مافي شي وبعدين اكتشف ان في اكثر من 5 اسنان مسوسة وسن يحتاج الى اعادة علاج عصب واضطرينا انا وعيلتي ان احنا نروح مستشفى خاص نعالج اسنانا |
لم يتم الرد على الاتصالات |
BKH | Proffesional | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-04-69686 | 3/12/2024 12:00:00 AM | 4/2/2024 10:03:53 AM | 3/12/2024 12:00:00 AM | |||||||
6068 | SALMAN ALMAHMOOD | 36146156 | لقد قمت بمراجعة مركز يوسف انجنير بمدينة عيسى فجر اليوم وبعد تشخص حالتي تم اعطائي ورقة بيضاء تفيد بأن حالتي المرضية عادية وليست طارئة وعند التوجه لمكتب الاستقبال اعلمتني الموظفة بمراجعة المركز بعد خمس ساعات!!! علما بأن حالتي ليست طارئة علما بأن المركز لا توجد به اي حالات طارئة بالوقت ذاته.. وعند سؤالي للموظفة عن السبب تم الرد من قبلها على انها سياسة للمركز. هل يحق للمركز التصرف على ذلك النحو مع الحالات المرضية؟ هل الطبيب المناوب من حقه اختيار الحالة المراد تقديم الخدمة الصحية لها؟ هل يحق للمركز رد المريض كون حالته ليست طارئة في ظل عدم وجود اي حالة اخرى قد يكون لها الاولية بالعلاج؟ ذلك الوضع استدعى ذهابي الى مستشفى خاص ودفع رسوم انا في غنى عنها كمواطن. علما بأنها ليست التجربة السيئة الوحيدة مع ذلك المركز لأني وقد سبق وراجعت المركز في يوم ٨/١/٢٠٢٤ وبعد مقابلة الطبيبة والتوجه الى غرفة العلاج التي لا يوجد فيها الا مريضين تم ابقائي لفترة طويلة وبعد مراجعة طاقم الممرضات انا والحالاتين الموجودتين تم الرد علينا من قبل الممرضة بأنها تعمل لوحدها وانها غير مسؤولة عن عدم تواجد الممرضات البقية |
تم التواصل مع العميل 31/3/2024 من قبل اداري المركز الصحي والاستماع الى ملاحظاته وقد تم التوضيح له عن طبيعة عمل مشروع اختر طبيبك واوقات عمله واوقات عمل الرعاية المستعجلة والغاية من كليهما وقد تفهم العميل ذلك . |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-04-56409 | 3/28/2024 12:00:00 AM | 4/3/2024 11:09:39 AM | 3/31/2024 12:00:00 AM | |||||||
6069 | khawther | 651123470 | 33835715 | انا مطلقة منذو اكثر من 12 سنة وعندي 3 أولاد بحرينين الأصل والدهم بحريني حصلت بطاقة إعفاء من قبل وزارة الصحة عن طريق البرنامج الأذاعي صباح الخير يابحرين فقد كرونا تفاأت هذه السنة سحبوها منى لماذا؟؟ لانه بعض القرارات تغيرت ولني مطلقة وعربية الجنسية لايحق لي ان اتعالج بالمجان سؤال يطرح نفسه يعنى موكافي ظلم المحكمة الجعفرية طول هذه السنوات بعد تجون انتم ياوارة الصحة تكملون على الظلم وتسحبون بطاقة الاعفاء ليش؟؟؟ الواحد من وين يجيب كل مرة ادفع 7 دينا وعندي سكر مزمن وضروري كل فترة واخرى اسوي تحليل السكر التراكمي وتخطيط للقلب لانه عندي اضطراب بدقات القلب اقل دواء سعره 30 دينار وهي النفقة 150 نصرفها على الاحتياجات لو على الاولاد او على الانترانت واجهزة التلفونات الى ماتخلص مشاكلها لو بترول السيارات ، كليوم طلابي رايحين راجعين من الجامعة تره هلكنا والله والوضع جداً صعب عندي |
تم الرد على مقدمة الشكوى ، واستلام بطاقة الاعفاء |
SHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-04-57362 | 3/10/2024 12:00:00 AM | 4/8/2024 10:22:04 AM | 3/11/2024 12:00:00 AM | |||||||
6070 | Mohamed Matrook | 33366824 | Appointments motioned missed when i was waiting for a long time to see the DR at Yousuf engineer health center |
الشكوى بخصوص عدم تواجد الطبيب في الغرفة وقد تم التواصل مع المريض من قبل رئيسة الاطباء بخصوص عدم تواجد الطبيب في الغرفة في وقت موعد المريض . حيث افاد الطبيب انه كان في قسم التمريض لمعاينة حالة طارئة وعندما رجع قام بمناداة المريض ولكنه لم يكن موجود . و تم معاينة المريض اليوم من قبل رئيسة الاطباء |
YAE | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-04-33231 | 4/2/2024 12:00:00 AM | 4/8/2024 12:21:05 PM | 4/3/2024 12:00:00 AM | |||||||
6071 | Shaikha Alkaabi | 990711722 | 38777488 | أريد ان أشتكي لموظفه ساءت المعامله لي ورفعت صوتها وتهجمت علي بأسلوب غير لائق تكون و لا يصح ان تكون موظفه في مستشفى حكومي مع العلم بأني ( مريضه ) وليس لها الحق بالتعامل معاي بهذا الاسلوب أريد التواصل معاي ضروري |
السلام عليكم |
BKH | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-04-04444 | 4/8/2024 12:00:00 AM | 8/28/2024 8:45:39 AM | 4/8/2024 12:00:00 AM | ||||||
6072 | sadeq madan | 37331789 | الدكتورة ليس لديها أسلوب في المعاملة مع المريض والأسلوب غير أخلاقي ويرجى من الإدارة النظر في الموضوع |
السلام عليكم ورحمة الله وبركاته
ردا على الشكوى المرسلة الينا , كإدارة مركز الشيخ جابر الصحي، تم التواصل مع السيد صادق مدن حول الشكوى حيث تم الاتصال بتاريخ 9/4/2024 الساعة 12 مساءً
حيث ذكر السيد صادق مدن انه حضر المركز بتاريخ 7/4/2024 وكتب الشكوى بسبب أسلوب تعامل الطبيبة خديجة مدن وأنها رفضت علاجه وحولته على طبيب آخر.
و من جهتنا كأدارة مركز الشيخ جابر تم التواصل مع الطبيبة وأخذ روايتها فيما حدذ حيث قالت الدكتورة أن المريض تكرر في الدخول على غرفة الطبيبب من غير مناداة وأن المريض رفع صوته وقت الاستشارة مما جعلها تحويل المريض على طبيب اخر لتجنب تفاقم الموقف. ولقد قمنا بتوضيح الية للتصرف مع حالات مشابهة في المستقبل لتنجنب تعطيل مصلحة المريض.
ومن جهتنا تم شكر السيد محمد على رفع ملاحظاتها مما يساهم في تطوير خدماتنا الصحية .
هذا ما لزم توضيحه مع الشكر الجزيل.
د. محمد الحلواجي رئيس مجلس ادارة مركز الشيخ جابر الصحي
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SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-04-26865 | 4/7/2024 12:00:00 AM | 4/9/2024 9:23:09 AM | 4/9/2024 12:00:00 AM | |||||||
6073 | علي | 33971775 | زيادة عدد الأطباء لفحص أكبر عدد من المرضى |
تمت محاولة الأتصال بالمريض أكثر من مرة ولا يرد |
SJC | Administrative | Suggestion | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-04-22498 | 4/1/2024 12:00:00 AM | 4/9/2024 9:27:09 AM | 4/4/2024 12:00:00 AM | ||||||||
6074 | سعود عبدالعزيز المهيزع | 840600569 | 66969697 | تم مراجعة مركز بنك البحرين الصحي - عراد لتلقي العلاج لدى الدكتور مصطفى ابو العزب وتم تلقي العلاج اللازم وبناء على حالتي الصحية تم منحي اجازة مرضية لمدة يوم واحد وبعجد التوجه للاستقبال لاستلامها تم ابلاغي من قبل الموظف بأنه تم تغيير النظام ولابد من استخراجها عبر الباركود المخصص وقمت بنفي الوقت بتفعيل الخطوات وتبين عدم وجود الاجازة وقال لي الموظف لاتغلق لاتصدر الاجازة في نفس الوقت حاول بعد ساعتين بتحصلها في الموقع وتعدى يوم كامل ولم تصدر الاجازة هذا الاجراء غير مرن للمرضى لايد ان يتم اصدارها فوراونحن في عصر تطور لايستدعي كل هذا الانتظار يرجى التواصل معي حتى يتم تسليمها لجهة العمل حاولت الاتصال بالمركز لمساعدتي ولكن لا احد يجيب على المكالمات |
تم الاتصال بالعميل وتم حل مشكلته وتم اخباره بأنه سيتم رفع الملاحظات للجهات المختصه للنظر فيها |
NAC | Administrative | Suggestion | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-04-60671 | 4/8/2024 12:00:00 AM | 4/9/2024 11:44:00 AM | 4/9/2024 12:00:00 AM | |||||||
6075 | MOHAMMED ADEL | 060809655 | 33001506 | انا الطالب محمد عادل يوسف صاحب الرقم الشخصي 060809655، ذهبت اليوم لاى مركز سترة الصحي للطوارىء للمعالجة وطالبت بالاجازة المرضية وقال لي الطبيب سوف تظهر لك بعد ساعة في برنامج وزارة الصحة، ودخلت على البرنامج بعد ساعة ولم ارى الاجازة حتى هذا الوقت لم اراها وانا بأمس الحاجة إليها. |
في البداية كرئيس مجلس ادارة مركز سترة لاصحي اتوجه بالشكر لإدارة الماركز الصحية للجهود المبذولة ولاتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعين والمركز الصحي في سبيل الارتقاء بجودة الخدمات المقدمة من قبل المركز الصحي. في الرد على صاحب الشكوى محمد عادل صاحب الرقم الشخصي 060809655 في تاريخ 9/4/2024 بخصوص عدم اصدار اجازة مرضية وعدم وجودها في موقع الاجازات الطبيبة تم التحقق من ملفه الالكتروني وتبين مراجعته للمركز الصحي في تاريخ 4/9/2024 الساعة 4 فجراً واصدر الطبيب المعالج اجازة مرضية في ISEHA حيث تم التواصل معه والاتصال به عدة مرات الاان هاتفه لايقبل المكالمات وتمت طباعاتها لاعطاءه الميض او ولي امره في حالة مراجعتهم للمركز الصحي في قسم السجلات.
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SHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-04-53559 | 4/8/2024 12:00:00 AM | 4/11/2024 9:23:13 AM | 4/9/2024 12:00:00 AM | ||||||
6076 | FAISAL HERZ | 890605521 | 36887858 | عند حضوري لمركز سترة الطبي تاريخ 17/3/2024 الساعة 10:30 مساءاً لزوجتى بالألأم فضيعة في الراس بعد عملية ولادة قيصيرية ب 7 أيام رقم الم انتظرت الدور لغرفة التشخيص بعدها انتظرت الدخول للدكتورة ولكن الالم زاد فإخذتها لغرفة المعالجة وحضرت الدكتورة بطلب منى حيث اني قمت بأخبار الدكتورة وقامت بتشخيصها حينها تواصلت مع الممرضة لاكمال العلاج المطلوب خلال الممرضة اجدخال المعلومات فذهبت لامر ما واعطت زميلتها لتكمل الاجراءات اخذت البطاقة ووضعتها على جنب قد اخبرتها ان زوجتى تتألم بسكل فضيع ولاتستطيع تحمل الالم ردها كان انتظر قليلاً فانتظرت ووجدتها تخلص بعد المعاملات التي هي ليست بالطارئة إلا وهي تعافي احد المرضى و واخراجه من المستشفى عندما سالتها مرة اخرى بكل احترام وهدوء بان الالم يتزايد لدى زوجتى اجابت بصوت عالي ( بنجي لها) مما اجبرني ان اخذها من المركز الى المستشفى خاص وقبل خروجي اوضحت لهم سبب خروجي هو كان انشغالها بترخيص مريض قد تعافي عن مريضة تتألم بشكل لا يحتمل للاسف تصرف الممرضات قد كان لا يتصف بحس المسؤولية وتقدير الحالات بشكل صحيح وردة فعل الممرضة بصوت عالي يعبر عن عدم المهنية التي يتجب ان تتحلى بها. |
تواصلنا مع العميل فيصل الحرز ، صاحب الشكوى المقدمة بتاريخ 17 مارس 2024، لفهم حيثيات شكواه بشكل افضل ، تبين من خلال التواصل ان المريضة زهراء جعفر لم تتلقى العلاج الموصوف لها من قبل الطبيب . وعند سؤال الممرضة عن ذلك ، افادت بأنها كانت تمنح العلاج لمريض مصاف بانخفاض في مستوى السكر وآخرى تقدم العلاج لطفل يعاني من ارتفاع في درجة الحرارة 39 درجة مئوية. على الرغم من ذلك اكد العميل ان الطفل قد تلقى العلاج وان الممرضة تقوم باخراجه من المركز الصحي ونتيجة لذلك ، سيتم التنبيه على جميع الطاقم التمريضي بضرورة إعطاء الاولوية للحالات الطارئة . الهدف من ذلك هو ضمان تقديم الخدمات التمريضية شاملة تلببي احتياجات الفرج في جميع مراحل الحياة بجودة عالية. |
SHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-04-79913 | 3/17/2024 12:00:00 AM | 4/11/2024 9:40:06 AM | 3/17/2024 12:00:00 AM | ||||||
6077 | maryam esam | 000502383 | 336484541 | السلام عليكم اتصلت امس بمركز سترة الصحي بقسم الرعاية لطلب موعد جديد لتطعيم ابنى 6 شهور بسبب تاجيلي للموعد الاساسي بسبب السفر ومرض الطفل ، اخبرتني ان اتصل في قسم المواعيد لاخذ موعد دون أعطائي اي تفاصيل اخرى وقطعت الاتصال على الفور للعلم رقم مركز سترة لايوجد به تحويل لقسم المواعيد والان لا اعلم ماذا افعل بالضبط ولا استطيع الذهاب بسبب عد توفر المواصلات والرقم الشخصي للطف هو 230706258 الاسم السيد علي عمار علي جابر |
بخصوص والدة الطفل السيد علي عمار علي 230706258 وعدم تمكنها من حجز موعد للطفل لتطيعم 6 شهور ، تم الاتصال بها وترتيب موعد تطعيم للطفل واعطيت موعد بتاريخ 7 فبراير 2024 على حسب رغبة الام.
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SHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-04-06166 | 4/2/2024 12:00:00 AM | 4/11/2024 9:51:44 AM | 4/4/2024 12:00:00 AM | ||||||
6078 | AHMED RHADI | 860109771 | 66368882 | مستشفى سترة كثير من التعطيل يحتاج الى زيادة الاطباء وتعديل الدكتور الذي لديه حالة تحويل المريض على دكتور ثاني الذي ليس لديه حالة طارئة الاسنان والاشعة لم يتم ارجاعه الى مستشفى سترة |
في البدياة كنائب رئيس مجلس ادارة مركز سترة الصحي اتوجه بالشكر لادارة المراكز الصحية للجهود المبذولة ولاتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعيين والمركز الصحي في سبيل الارتقاء بجودة الخدمات المقدمة من قبل المركز الصحي. في على صاحب الشكوى احمد رضي الرقم 860109771 ، تم التحقيق في شكوى السابقة بلااستماع الى المعنين في الشكوى والنظر الى التفاصيل في الملفات الصحية. اشتكى المريض من عدم وجود قسم الاشعة ونقص مواعيد الاسنان حاولت الاتصال بالمريض لاكثر من خمس مرات للاستفسار عن الشكوى وكان الهاتف مغلق.
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SHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10866 | 10866 | 24-04-55290 | 1/28/2024 12:00:00 AM | 4/11/2024 10:39:53 AM | 4/29/2024 12:00:00 AM | ||||||
6079 | FAISAL ALGHARAIFI | 850113639 | 36212921 | اتصلت عدة مرات على مركز سترة الصحي قسم الاسنان ، لاخذ موعد مع الاسف بعد عدة محاولات كلمنى موظف القسم في الاسنان ، اخبرني على ان احصل على الموعد من قسم المواعيد بالاستقبال مرة اخرى أ اخبرتنى موظفة الاستقبل على ان احصل على موعد الاسنان من قسم الاسنان ، وهكد خرجت من المركز دون موعد ولا علاج من شدة الالم . لاحظت بأن الموظفين لايهتمون بالمرضى ، اود ان اعرف ماهي الاجراءات والحل لكي احصل على العلاج في المستقبل.
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عدم حصول المريض على الموعد لا بالاتصال ولا بالحضور للمركز الصحي وبناءاً عليه تم الاتصال الى المريض في تاريخ 5 فبراير 2024، وكان رد المريض بانه نحن لسنا الجهة المختصة للرد عليه وانه ينتظر الرد من قناة التواصل ولم يتسنى لنا الحديث معه بخصوص الشكوى وتوضيح انه للحصول على الموعد عليه الاتصال برقم التواصل 80007000 وقال علشان يتأدبون وتم الانتهاء من المحاثة . |
SHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-04-38348 | 2/4/2024 12:00:00 AM | 4/11/2024 10:52:11 AM | 2/4/2024 12:00:00 AM | ||||||
6080 | KHALID ALSAQER | 870801325 | 333394906 | توجهت الى مركز سترة الصحي المختبر لاجراء فحوصات الدم واستقبلتنى الموظفة بنفسية وابلغتنى بعدم امكانها سحب الدم منى ويجب على التوجه الى المركز الذي وضع لي التحاليل علما بأن عنواني يتبع مركز سترة الصحي ولكن بسبب الالم المستمر وتواجدي في منظقة الحد ذهبت الى مركز الحد الصحي وابلغتنى بان يجب على صيام اقل من 12 ساعة ولاتستطيع قبولي ولكنها سحبت منى فقط لجرثومة المعدة وعند رجوعي الى مركز الحد 12/3/2024 ابلغتنى الموظفة في المختبر بان تم الدخول على صفحة التحاليل ولم تعمل ويجب مراجعة الطبيب وتم ادخال التحاليل من جديد ولكن يجب ان اكون صائم وبسبب الالم لم استطيع الصيام وفي تاريخ 13/3/2024 خلال ذهابي الى العمل توجهت الى اقرب مركز صحي وهو مركز الرلاق الصحي تم رفض قبول بطاقة صحتى من موظفة المختبر وتكلمت معي بنفسية اسستنى بانها لاترغب في العمل وذلكرت بان يجب على صيام 12 ساعة ، انا كمريض اتألم واتوجه من مركز الى مركز كيف لي ان اعلم كم مدة وقت السياح والصحيحة التي يجب علي صومها ؟ وموظفات مركز سترة والزلاق كلامهم متناقض واوجه شكري الى تعاون مركز الحد الصحي معي . |
لقد حضر العميل خالد ابراهيم الصقر الى مختبر مركز سترة الصحي اليوم 14/3/2024 وتمت مناقشة الشكوى معه ، حيث تبين ان قد حصل سوء فهم بخصوص عدد ساعات الصيام المطلوبة لاجراء سحب الدم الشامل ، علماً بان الموظفة اخبرته باستطاعته التوجه لمركز الحد لسحب الدم لان ساعات السحب عندهم ممتدة او ياتي لنا يوم اخر وبعد اصراره قمت بسحب عينة جرثومة المعدة له لانه ابلغها بالمه الشديد و بينت له ضرورة الرجوع لنا مركز سترة لتكملة الفحوصات حيث لايستطيع مركز اخر فتح نفس الطلب لكنه توجه لمركز الحد ظناً منه انه بحتاج الى طلب جديد وانه لايمكن استخدم نفس الطلب السابق ، واليوم قمنا بسحب بقية التحاليل وتم حل الموضوع وشكرنا على تعاوننا واعتذر عن سوء الفهم |
SHC | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-04-60969 | 3/14/2024 12:00:00 AM | 4/11/2024 11:05:19 AM | 3/14/2024 12:00:00 AM | ||||||
6081 | AMNAH HAMZA | 930801229 | 33365485 | أتقدم لكم بشكوى ضد الدكتورة زهراء الموسوي العاملة في مركز سترة الصحي حيث توجهت يوم أمس المصادف 10 يناير 2024 الساعة 1:30 ظهراً ، للمركز بما اعانيه من الم حمل حيث إنني حامل في الشهر 3 في الاسبوع 38 وتعلمون مالهذه المرحلة من حساسيبة كبيرة وحرج على المستويين النفسي والجسدي، بعد جخولنا غرفة المعاينة كان استقبالها لنا استعلائياً وبعد شرحي لحالتي طلبت منها لو أمكن اجازة مرضية لمدة يومين ، فكان ردها بالممانعة والرفض ، وعند مبادرتي بتبين ظرفي الصحي الحرج بكل هدوء واخترام قاطعتنى برد استفزازي جداً حيث قالت ( لو تقعدين نص ساعة تتكلمين مابعطيش يومين) مما تسبب هذا بانزعاج واذى شدرد وخروجي من المكز مستنكرة مستغربة من هذا الاسلوب الذي لايتناسب مع هذه المهنة الانسانية منوهة إنني لا استنكر رفض الدكتور المختص من اعطائي الاجازة ف فللمريض بعد تشخيصه وحصه ، إلا أنني استنكر طريقة التعامل التي ينافي الأدب والاخلاق ، اتقدم بهذه الشكوى لكم كجهة معينة وحريصة على صحة المواطنين النفسية قبل الجسدية راجية جبر الضرر النفسي الذي اصابنى واتخاذ الاجراءات المناسبة التي تمنع تكرار مثل هذه المعاملة مستقبلاً.
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في البداية كرئيس مجلس ادارة مركز سترة الصحي اتوجه بالشكر لادارة المراكز الصحية للجهود المبذولة و لاتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعين والمركز الصحي في سبيل الارتقاء بجودة الخدمات المقدمة من قبل المركز الصحي في الرد على صاحبة الشكوى امنة حمزة صاحبة الرقم الشخصي 930801229 في تاريخ 11/1/2024 بخصوص طريقة معاملة الطبيبة زهراء الموسوي لها ورفضها اعطائها اجازة مرضية لمدة يومين وهي حامل في الشهر التاسع وعن طريقة اسلوبها ومعاملتها للمريضة بطريقة غير مرضية تم الاتصال بالمريضة والاعتذار لها وتم تنبيه الطبيبة على ضرورة التواصل بشكل مهنى ومع شرح وافي للمريضه بالخطة العلاجية ومحاولة استرضائها وتم التاكيد للمريضة علىوجودنا كمركز 24 ساعة لتقديم الخدمات العلاجية .
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SHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-04-98009 | 1/11/2024 12:00:00 AM | 4/11/2024 1:30:38 PM | 1/11/2024 12:00:00 AM | ||||||
6082 | Fathi Alhayki | 730304191 | 97333325666 | Hayki@msn.com | السلام عليكم. قبل اسبوع استلمت اتصال من مركز الصحي الدير لتأكيد موعد الساعة 7:30 الصبح.قبل يومين استلمت رسالة sms تاكد الموعد 7:30 الصبح وضرورة الحضور قبل 20 دقيقة. اليوم الساعة سبع الصبح كنت امام المركز الصحي لاكتشف انه يفتح الساعة ثمان. مع الاعلان المعلق على المركز يقول الدوام من سبع الصبح الى سبع المساء. وزعوا علينا ارقام تمان الا عشر دقائق واحنا واقفين في الشمس وبنفس الخطأ الساعة سبع ونص. ساعة واقفين في الشمس كبار سن نساء اطفال في نهار رمضان.وأنا مريض سكر وضغط وضعف في القلب. السؤال هل تستحق هذه الخدمة تقدير؟ او شكر؟ او شهادات الجودة من الايزو معلقة على كل جدران المركز؟ كل موظفين المواعيد للحين ما استوعبوا ان تغير توقيت الدوام؟ لو الغلط على السستم يبعث تلقائي؟ وراء السستم موظف نايم. |
تم التواصل مع العميل والاعتذار له على الخطأ اللي حدث حيث أن المواعيد لم يتم تغييرها وابلاغ عيادة الامراض المزمنة بضرورة الاتصال بالمرضى قبل بيوم لتأكيد المواعيد وتم توجيه المنسقين لتعديل جميع المواعيد في النظام. |
NDC | Administrative | Suggestion | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-04-12638 | 3/27/2024 12:00:00 AM | 4/16/2024 9:38:16 AM | 3/28/2024 12:00:00 AM | ||||||
6083 | Hawra Abdulmalik | 010307311 | 97338831234 | hawraaaalmalek@gmail.com | اكتب هذه الشكوى ضد الدكتوره فاطمة خليفة بن دينة حيث أنني خلال موعدين تيقنت بعدم كفاءتها واطالب الجهات المعنية بهذا الأمر ان تتوصل لما هو في صالح الجميع هل من الممكن أن المريض يصف حالته المرضية والدكتورة تسال دكتوره اخرى امام المريض ( المريضه عندها جذي جذي شسوي لها مادري ) حيث كنت اعاني من الم شديد في القلب وقالت لي ( مادري تبين اشعه في مستشفى المحرق ماحس تحتاجين تخطيط ) خبرتها بسوي التخطيط احتياط قالت (مادري ماحس بس بحطه وتسال الدكتوره الثانيه شتسوي لي!!!) وتعطي مسكن وبس حق الم قلب !! وظليت انا من اخبرها بالاجراءات اللازمه والتي يجب عليها ان توصفها لي مثل التحويل هل لهالدرجه ارواح الناس لعبه امام دكتور لا توجد لديه ادنى معرفه بالتشخيص؟ ثم ذهبت لها زيارة اخرى اعاني من الم في الرجل ومدربتي الخاصه خبرتني انه مسمار لحمي عندما عرضت عليها مكان الالم قالت لا هاي مو مسمار قلت لها المدربه متاكده منه قالت اي اهو مسمار بس يعني شسمه شنو يعني شسمه بعد! وبعدها ظليت انتظر اتصال منها للعمليه بناءا على كلامها اسبوع ولم تتصل وعندما ذهبت لها قالت ببرود زين مني كنت بكلم الدكتور اللي يسوي ارجو وضع حد لذلك الوقت الفائت منذ تسجيل المقترح |
تم التواصل مع المريضه والاستفسار منها عن ما حدث وتم إيضاح تفاصيل الموضوع وكذلك اخبار المريضة أن التشاور بين الاطباء وارد ولا يعني ان الطبيبة لا تعلم والطبيبة خريجه البورد العربي وتخصص طب عائلة تم الترتيب لموعد لمتابعة حالة القدم مع المريضه |
NDC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-04-97127 | 3/27/2024 12:00:00 AM | 4/16/2024 9:36:31 AM | 3/28/2024 12:00:00 AM | |||||
6084 | Hani Ahmed | 890307938 | 39999738 | hanialbarni@gmail.com | سلام عليكم انه حاليا ساكن في منطقة ديار المحرق، بس للحين المركز الصحي مالي على سترة معنى عنوان السكن الحالي غير |
تم التواصل مع المريض والرد على الاستفسار حيث تبين انه كان تابع لمركز سترة الصحي وقام بتغيير العنوان وتم توضيح له آلية التسجيل في اختر طبيبك لطبيب العائلة وتم عمل اللازم له |
NDC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-04-72070 | 4/3/2024 12:00:00 AM | 4/16/2024 9:40:40 AM | 4/3/2024 12:00:00 AM | ||||||
6085 | Amal Alkhawaja | 890407711 | 97339991877 | amal.a.alkhawaja@gmail.com | برنامج صحتي لا يسمح لي باخذ مواعيد للمركز الصحي حيث انه مازال على عنواني القديم مدينه عيسى تحت مركز يوسف انجنير واني قمت بتغير عنواني منذ زمن وبت اتعالج مع مركز الدير الصحي لاكثر من مره وملفي عند مركز الدير التابع لمجمعي الحالي ٢٦٣ ديار المحرق ولكن برنامج صحتي مازال على القديم فا ارجو تحديث بياناتي حتى استطيع اخذ مواعيد بسهوله |
تم الاتصال بالمريض وتغيير العنوان في برنامج اي صحه وتم عمل اللازم |
NDC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-04-24537 | 4/3/2024 12:00:00 AM | 4/16/2024 9:52:41 AM | 4/3/2024 12:00:00 AM | |||||
6086 | Maram Ahmed | 950509973 | 33366646 | اواجه مشكلة في اخذ موعد في مركز بنك البحرين الوطني الصحي كما هو موضح في الصورة المرفقة. مع العلم انه تم اختيار طبيب عائلة من خلال الموقع و ايضاً ورقياً في المركز ذاته، بنك البحرين الوطني الصحي في عراد. |
تم التواصل مع العميل واخبرها بأنه توجد مشكله في نظام التسجيل طبيب العائلة وانه سيتم حلها قريبا وان بالامكان الاتصال بمركز الاتصال 80007000 لاخذ موعد كل حل مؤقت لحين وضع طبيب عائله |
NAC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-04-37026 | 4/15/2024 12:00:00 AM | 4/16/2024 9:53:02 AM | 4/16/2024 12:00:00 AM | |||||||
6087 | Khalil Almehza | 870508369 | 97339991877 | amal.a.alkhawaja@gmail.com | في برنامج صحتي لا استطيع حجز مواعيد حيث انه مسجل على عنواني القديم على مركز يوسف انجنير ولكنني غيرت عنواني منذ زمن وبت اتعالج في مركز الدير الصحي تبع مجمعي الان الا انه برنامج صحتي مازال على العنوان القديم ومركز الدير الصحي لديه ملفي وقد قمت بالمراجعه مع المركز اكثر من مره وممعي هو ٢٦٣ ديار المحرق الرجاء تعديل البرنامج وتحديث بياناتي حتى اتمكن من اخذ مواعيدي |
تم التواصل مع امل وتغيير العنوان في برنامج اي صحه وتم عمل اللازم |
NDC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-04-97434 | 4/3/2024 12:00:00 AM | 4/16/2024 9:56:55 AM | 4/3/2024 12:00:00 AM | |||||
6088 | Shaheen Aljuned | 38493849 | ncis.bbc@live.com | اتصلت بتلفون عشان اشوف النتايج وبعدها الدكتورة حولتني على عيادة الدم في السلمانية وخبرتني لازم تزور مركزك عشان تستلم الموعد اتصلت في المركز مالي في عراد خبروني انه لازم حضوري لما حضرت خبروني مايصير آخذ الموعد ولازم اروح السلمانية عشان آخذ موعد مادري ليش كل واحد يحولني على الثاني |
تم التواصل مع العميل والاعتذار منه على سوء الفهم وتم توضيح الامر للموظفه وتم حل مشكلت المريض |
NAC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-04-14100 | 4/15/2024 12:00:00 AM | 4/16/2024 9:58:11 AM | 4/16/2024 12:00:00 AM | ||||||
6089 | Anfal Alawadhi | 951008560 | 97339808707 | anfalalawadhi1995@gmail.com | I’ve tested positive and got 3 days sick leave I went for aldair health center to extend my leave as I'm not feeling well, and I can't come tomorrow again to extend it They reception keep saying no it depends on your case if they didn't gave you 5 days from the beginning that mean maybe you don't need it You have to wait and if you want we can take an appointment for you and then the Dr will decide! Dear I'm spreading the virus and they are not caring and keep giving me excuses, i’ve agreed with them in the beginning that i’ll take an appointment and see the Dr, but they have no authority to talk about the health and the need of a sick leave for a patient! I’ve left them for their very bad service! You are in this position you have to know how to deal with sicke people and help them not negotiating with them about when to come or that the 3 days you have is enough and “ if “ you want we will make the. Doctor decides!! |
تم التواصل مع المريض ومعرفة المشكلة وتم تنبيه الموظفات لعدم تكرار المشكلة |
NDC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-04-87488 | 4/2/2024 12:00:00 AM | 4/16/2024 10:03:44 AM | 4/2/2024 12:00:00 AM | |||||
6090 | Taimoor Ilyas | 940614073 | 97333155750 | taimoor226@yahoo.com | I want to book an appointment online for my wife and kids throughout Sehati application. But i try to book an appointment the app says pleased visit your assigned health centre to select a family physician so 2 weeks ago I went to my health centre that is NBB health centre Al Dair I explained them the whole situation and they gave me one form in that form they ask me to write my family members name and CPR and my relation to them and i filled that form at the same and gave them back they said we will upload in the system and after that you can take an appointment it's had been 2 weeks now they didn't upload that information in system yet and im unable to take an appointment. |
تم التواصل مع المريض وشرح له آلية تسجيل المواعيد وطلبت منه ملأ استمارة اختر طبيبك ليتمكن من اخذ موعد عن طريق اون لاين او الحضور او مركز الاتصالات كول سنتر تفهم المريض وقام بشكري |
NDC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-04-75663 | 4/7/2024 12:00:00 AM | 4/16/2024 10:06:06 AM | 4/7/2024 12:00:00 AM | |||||
6091 | hani kajouk | 761059032 | 39981574 | kajouk_h@hotmail.com | يود المراجع الاستفسار عن المركز التابع له وتكلفة الخدمات المقدمة للمقييمين والمشتركية في الرعاية الصحية وطريقة حجز المواعيد ويطلب التواصل مع عن طريق الايميل لانه حاليا خراج البحرين |
ما أن لديك تأمين صحي للرعاية الأولية فأنت مخول للعلاج وأخذ جميع الخدمات التي تقدمها المراكز الصحية بالمجان لحين إنتهاء التأمين والعنوان المسجل لديك فأنت تأخذ الخدمات في مركز الحورة الصحي من 7:00 صباحا لغاية 7:00 مساء وبعده وعليك بالتوجه لمراكز 24 ساعه في الحالات الطارئة .
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ALH | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 24-04-64082 | 3/11/2024 12:00:00 AM | 4/16/2024 10:32:50 AM | 3/12/2024 12:00:00 AM | ||||||
6092 | Jessa Boco | 66680184 | NCD Doctor’s Appt (Room 4) I wanted to thank you for the excellent service that you are providing me for many years now. I appreciate it alot |
تم شكر الدكتوره على ذلك امام مجلس ادارة المركز |
NHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 24-04-66562 | 4/7/2024 12:00:00 AM | 4/17/2024 11:56:27 AM | 4/9/2024 12:00:00 AM | ||||||||
6093 | Needa javed | 33093922 | Respected maam, |
تم التواصل مع صاحبة الشكوى وشرح لها الحالات الطارئة و الحالات الروتينية وايضا تم قياس درجة حرارت من قبل الممرضة كان 37 وهذا لا يعتبر من حالات الطارئة وأيضا أبلغت ام طفل للممرضة بان تم إعطاء بندل في البيت قبل ماتحضر الى المركز واما بنسبه ان المركز فاضي فانه اغلب المرضى يحضرون على مواعيدهم وابدأت شكر على توضيح |
ZHC | Administrative | Complaint | Waiting Period | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10869 | 10869 | 24-04-33405 | 4/15/2024 12:00:00 AM | 4/17/2024 1:21:37 PM | 4/17/2024 12:00:00 AM | |||||||
6094 | رباب النهام | 780700813 | 97339294594 | Rababhasanali1978@gmail.com | السلام عليكم ورحمة الله للمعنيين الموقرين ومن يهمه الأمر أتقدم بهذه الشكوى أنا رباب النهام حيث اني قمت بزيارة لمركز الدير الصحي في تاريخ ٢٠ فبراير ٢٠٢٤ مع ابني لتلقي العلاج وبعد انتهائي وقد هممت بالخروج كانت الطبيبة رجاء الشيخ خلفي برفقة طبيبة أخرى وقامت بالتهكم والسخرية مني بقول افتكينا يوم طلعتين من المركز ويوم العيد ومقصد الكلام حيث اني موظفة سابقه في الوزاره واعمل كرئيسة لقسم المختبر بنفس المركز لمده تزيد عن ٢٤ سنة ومضت ٦ شهور على تقاعدي وما سبب لي أذى نفسي شديد هو هذا التصرف غير اللائق من طبيبة فقدت أبسط أصول المهنية فهل يحق لها التحكم من اي زائر متلق للخدمة ام هل يتوجب علي التوقف عن زيارة مركزي الصحي التابع للمنطقه بسبب مثل هذه التصرفات التي لا تليق بمركز عريق مثل مركز الدير وحيث اني اشيد بجميع العاملين وجودة الخدمات في المركز اتمنى ان يوجد حل لمثل هذا السلوك وتقبلوا فائق الاحترام رباب النهام |
تم الاجتماع بالطبيبة لمعرفة تفاصيل الواقعة وقد نفت الطبيبة الكلام المنسوب لها وتم التواصل مع المريضة وابلاغها برد الطبيبة والطبيبة لم تتذكر الموقف المذكور ولم تقصدها بالكلام فاحتمال كانت تتكلم بالهاتف، فتفهمت المريضة الموضوع واثنت وشكرت تواصلنا معها |
NDC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-04-37132 | 4/17/2024 12:00:00 AM | 4/17/2024 2:09:02 PM | 4/17/2024 12:00:00 AM | |||||
6095 | DANA WALEED ABDULLA KHALAF | 891205233 | 39990789 | dkhalaf10@gmail.com | تحية طيبة و بعد، موعد تطعيم ابنتي يوم الثلاثاء 19 مارس في الساعة 1:15 بعد الظهر في مركز جدحفص الصحي للاسف لن اتمكن من الحضور حاولت الاتصال بمركز الصحي عدة مرات ، و لكن لم يؤد احد عندما اتصلت بمركز الاتصال للموعد اخبروني انهم غير قادرين على تغيير الموعد و انه يجب عليي زيارة المركز الصحي شخصيا لتعديل الموعد هل هذه الطريقة الوحيدة لتغيير الموعد؟ هذه امر غير عملي جدا |
تم التواصل مع صاحبة الملاحظة دانة خلف الرقم الشخصي : 891205233 و تغير الموعد من يوم الثلاثاء الى يوم الخميس في تمام الساعه ال 1:15 ظهراً ، حيث اثنت المراجعة قسم الرعاية على سرعة الاستجابة و قد أكدت بأنها لم تقصد قسم الرعاية بالملاحظة بل قسم المواعيد الخاص بمركز الاتصال. هذا ما لزم مع خالص شكري وتقديري على المتابعة . |
JHC | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-04-09180 | 3/17/2024 12:00:00 AM | 4/18/2024 11:14:20 AM | 3/17/2024 12:00:00 AM | |||||
6096 | ايمان اسماعيل | 33528824 | نرجو من وزارة الصحة النظر في الاجازات التي كانت تقدم ورقيا بعض المرضى لا يجيدون سهولة الطريقة ووزارة التربية والتعليم تود ان تتطلع على الاجازات ورقيا . نرجو الحل السريع ولقد ذكرت من قبل هذا الموضوع ولم نجد حل |
تم الاتصال بالمريضة من قبل اداري المركز و شرح نظام طباعة الاجازات والتوجه الجديد لجعل الخدمات الكترونية مع امكانية المساعدة في الشرح للطريقة ولكن قالت المريضة انها لا تجيد الامور التقنية |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 25041 | 25041 | 24-04-68243 | 4/2/2024 12:00:00 AM | 4/18/2024 11:26:09 AM | 4/18/2024 12:00:00 AM | |||||||
6097 | Layla Aseeri | 39060501 | السلام عليكم لدى شكوى على مركز يوسف انجنير كان عنوان منزلنا على مجمع ٧٢٩ منطقه جرداب وكان لدينا طبيب عائله وبعد ذلك تم تغير العنوان إلى مجمع ٧١١ منطقه توبلي لم اتمكن من اخذ الموعد من برنامج صحتي لان ليس لدي طبيب عائله ذهبت إلى مركز انجنير قبل شهرين الفتره المسائيه لتحديد طبيب العائله اخبروني يجب الذهاب الفتره الصباحيه يوم التالي خرجت من العمل وذهبت إلى المركز واخترت طبيب العائله الدكتور أسامه العريض والموظفه طلبت جميع البطاقات الذكيه لتحديث في السستم وبعد ذلك أخبرتني تم التحديث إلى لان لم يتم التحديث في السستم اتصلت على الخط الساخن للمواعيد لان لم اتمكن من اخذ الموعد من برنامج صحتي أخبرتني الموظفه يجب الذهاب إلى المركز الصحي أنا ليس متفرغ كل يومين اخرج من العمل بسبب موظفينكم !!! |
تم التواصل مع العميله من قبل اداري المركز الصحي وتم عمل طلب لها لاختيار طبيب العائلة وقد تم اخبارها انه عند فتح موقع الوزارة الرسمي بعد اتمام الصيانة فيه سيتم اكمال الاجراء |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-04-48818 | 4/15/2024 12:00:00 AM | 4/18/2024 11:29:14 AM | 4/15/2024 12:00:00 AM | |||||||
6098 | Haeder Naser | 38276207 | السلام عليكم دخلت على التطبيق لحجز موعد في المركز الصحي و لا يمكن تغيير الطبيب و أود اختيار الطبيب محمد علي محمد |
تم التواصل مع العميل من قبل اداري المركز الصحي واخباره بآلية تغيير طبيب العائلة |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-04-47141 | 4/15/2024 12:00:00 AM | 4/18/2024 11:31:40 AM | 4/15/2024 12:00:00 AM | |||||||
6099 | يوسف عرفة | 39965015 | أود أن أعرب عن استيائي واستغرابي من الواقعة التي وقعت يوم الجمعة الموافق ١٢ أبريل الساعة ٤ عصرًا، خلال زيارتي لمركز انجنير الصحي في مدينة عيسى. حدثت حادثة غير مقبولة وغير لائقة تجاهنا كمرضى، وأود أن أقدم شكوى رسمية بشأن هذا الموضوع. في ذلك الوقت، كان هناك ازدحام واضح في قسم التسجيل بسبب افتقار الموظفين، حيث كان هناك موظفة واحدة فقط لخدمة الجميع. وما جعل الأمور أسوأ هو أن الموظفة رفعت صوتها بشكل عالٍ قائلة: "بات اللوعة والزوعه لأن بروحي!" وتكررت هذه الجملة عدة مرات أمامي وأمام المرضى الآخرين. هذا التصرف غير مقبول تمامًا ولا يتماشى مع قيم وثقافة المملكة الحضارية التي نعيش فيها. نحن كمرضى نستحق أن نعامل بالاحترام والرقي، وينبغي توفير بيئة مشجعة ومريحة لنا أثناء زيارتنا للمركز الصحي. بناءً على ذلك، نطلب من الجهة المسؤولة أن تتخذ الإجراءات اللازمة للتعامل مع هذه الواقعة وضمان عدم تكرارها مستقبلاً. يجب تدريب الموظفين على التعامل بشكل لائق مع المرضى، وتوفير العدد الكافي من الموظفين لتقليل الازدحام وتقديم خدمة فعالة ومتميزة. ونتطلع إلى استجابتكم وتدخلكم لضمان تقديم خدمة صحية مميزة |
تم التواصل مع العميل من قبل اداري المركز الصحي والاستماع الى ملاحظاته وقد تم اخباره بالظرف الذي حدث في ذلك اليوم وادى الى تأخر الموظفة الثانية وسيتم التنويه على الموظفة مع العلم ان الموظفة ليست موظفة المركز الصحي وقد جائت للتغطية |
YAE | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-04-22322 | 4/15/2024 12:00:00 AM | 4/18/2024 11:36:47 AM | 4/15/2024 12:00:00 AM | |||||||
6100 | سلمى الاخضر | 38388807 | السلام عليكم كنت في مركز الرعايه الصحي انجنير وكانت هناك في دكتوره اسمها دكتوره نوره العنزي وكانت حالة طفلي جداً صعبه وتعبان وهي تاركه وظيفتها وتسولف برا عند باب غرفتها سوالف مالها اي داعي وتضحك وتسولف اكثر من ٤٠ دقيقه ولما قلت لها ابني تعبان قالت انتظري ولما رحت للاستقبال قالو مافي الاهي |
تم محاولة الاتصال بالمريضة من قبل مسؤولة الاطباء عدة مرات (5 مرات) ولكنها لم ترد |
YAE | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-04-79490 | 4/15/2024 12:00:00 AM | 4/18/2024 11:38:56 AM | 4/15/2024 12:00:00 AM | |||||||
6101 | Sami Bucheeri | 39442890 | جهاز طباعة ارقم الانتظار لا يطبع بشكل واضح في مركز يوسف انجنير الصحي بمدينة عيسى … والمراجع يلاقي صعوبة في ذلك بالاخص كبار السن |
تم التواصل مع المراجع والاستماع الى ملاحظاته بخصوص جهاز الارقام وافادته بمتابعة الموضوع من قبل اداري المركز الصحي حيث يحتاج الجهازالى توفير قطعه ومن المحتمل ان يتم اصلاحه اليوم |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-04-39485 | 4/18/2024 12:00:00 AM | 4/18/2024 11:45:57 AM | 4/18/2024 12:00:00 AM | |||||||
6102 | anfal faraj | 37233259 | السلام الحين الواحد اذا يبي ياخذ موعد حق اسنان على اي رقم يتصل لانه لا المركز الصحي قاعد ياخذ الموعد و مايردون الا بطلعت الروح و 80008007 يقولون مو صوبنا انزين و الي ماعنده مواصلات حق روحه و رده شنو يسوي الواحد يعني |
تم محاولة الاتصال بالمريضة عدة مرات (3 مرات في اوقات متفرقة) ولكنها لم ترد . وبخصوص سؤال المريضه نفيدكم انه يوجد خدمة حجز مواعيد الاسنان عن طريق الهاتف و للاتصال على رقم 80007000 |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-04-22423 | 4/18/2024 12:00:00 AM | 4/18/2024 11:55:26 AM | 4/18/2024 12:00:00 AM | |||||||
6103 | HUSAIN ALI JAAFAR ABDALI | 950201723 | 32328922 | yajer7@gmail.com |
اود ان اقول للاسف على هذا الحال ان ياتي المريض في حالتي جرح ينزف و يرمى من القسم الى قسم قد اجريت عملية في مبنى السلمانية الطبي في يوم الجمعة تاريخ 8/3/2024 اليوم قد حصل و ان انفتح الجرح و اصبح ينزف و قد توجهت الى اقرب مركز صحي و هو مركز جدحفص الصحي و عند قدومي ذهبت مباشرة الى قسم التمريض و اخبرته ان الجرح ينزف و قال لي ان الدرسنق فقط للساعة العاشرة و النصف و ان اردت العلاج يجب ان تذهب الى دكتور و ثم يتم التحويل الى التمريض فلماذا هذا الاسلوب و ايضا هل هناك داعي للتصنيف في هذه الحالة |
افيدكم علماً بأنه تم التواصل مع المريض والاطمئنان على حالته الصحية، كما انه تم توضيح سبب تسجيله على طبيب حيث ان الجرح كان يستدعي معاينة من قبل الطبيب المعالج للاطمئنان على حالته او لاضافة اي علاجات اخرى ،ابدى المريض تقبله للتوضيح وقدم شكره على الاستجابه للشكوى ومن ثم تم التأكيد على جميع الموظفين في قسم التمريض على تقديم افضل رعاية صحية وتمريضية للمرضى والحرص على راحتهم وسلامتهم .
هذا مالزم ولكم خالص الشكر والتقدير
مشرفة التمريض بمركز جدحفص الصحي أسمهان العرادي |
JHC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-04-56316 | 3/12/2024 12:00:00 AM | 4/18/2024 12:05:38 PM | 3/12/2024 12:00:00 AM | |||||
6104 | EMAN ALI SALMAN AHMED | 830502963 | 39333899 | ذهنا الى المركز الصحي في جدحفص لأولادي و اتضح يجب ازالة ثاليب لديهم و اخبروني انهم سيتصلون بنا في موعد اقصاه اسبوعين و نحن منذ اكثر من شهرين بانتظار الموعد؟؟؟ cpr 060603542 cpr 090908880 ارجو الافادة و توجيه المعنيين |
افيدكم علماً بأنه تم التواصل مع المراجعة واعطائها موعد لإزالة الثآليل لولديها يتاريخ 19 مارس 2024
وتم توضيح الية حجز المواعيد ،حيث ان قوائم الانتظار طويلة ولكن لا تزيد عن الشهرين. شكرت المراجعة المركز على سرعة الاستجابة والتوضيح.
هذا مالزم ولكم خالص الشكر والتقدير |
JHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-04-33542 | 3/7/2024 12:00:00 AM | 4/18/2024 12:12:57 PM | 3/7/2024 12:00:00 AM | ||||||
6105 | مبارك محمد عبداللة | 960107932 | 36601611 | al.albarky.96@gmail.com | الطاقم ممتاز وتعاملهم مع المرضى بشكل ممتاز وأعلى من طاقتهم بارك اللة فيهم وفي كل المجهودات الكبيرة التي يقدمونها بإخلاص واتقان وبلأخص قسم الرعاية للأطفال |
BCC | Administrative | Appreciation | Mother and Child Care | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-04-28314 | 3/26/2024 12:00:00 AM | 4/18/2024 12:18:15 PM | 4/1/2024 12:00:00 AM | |||||||
6106 | مبارك محمد عبداللة | 960107932 | 36601611 | al.albarky.96@gmail.com | نشكر قسم السجلات مع تعامل المرضى والمجهودات التي يقدمونها للمرضى والمراجعين واتمنى لهم التوفيق والنجاح . |
BCC | Administrative | Appreciation | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-04-09948 | 3/26/2024 12:00:00 AM | 4/18/2024 12:21:49 PM | 4/1/2024 12:00:00 AM | |||||||
6107 | محمد بابكر الرضي الأمينن | 580086810 | 39290529 | يتقدم صاحب الشكوى عن طريق الإتصال هاتفيا بالمعنيين بالوزارة وهو أحد زوار عيادة البديع الساحلية حول تطعيم ابنه اربع شهور حيث انة ذهب للعيادة وذلك لتلقي ابنه تطعيم اربع شهور وتم اخبارة بأنة لايمكن تطعيمة لأنك مقيم وليس مواطن ونود إفادتكم بأنة لايملك رقم شخصي |
بخصوص الشكوى المقدمه من قبل السيد محمد بابكر رضي على عيادة البديع الساحلية بتاريخ 28 مارس 2024 تم التواصل مع السيد محمد وقد تبيم ان ابنه ليس من مقيمين مملكة البحرين وإنما هو زائر لمدة شهر حسب الإقامة الممنوحه له من قبل إدارة الهجره والجوازات وقد تم شرح الآليه والقوانين الي السيد محمد حيث أن التطعيمات تعطى للمواطنين والمقيمين فقط في مملكة البحرين ويمكنه أخذ التطعيم من قبل المستشفيات الخاصه |
BCC | Administrative | Complaint | Policy & Procedure | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10203 | 10203 | 24-04-09752 | 3/28/2024 12:00:00 AM | 4/18/2024 12:44:39 PM | 3/28/2024 12:00:00 AM | ||||||
6108 | SAYED MOHAMED A.AMEER JAAFAR ALHELAIBI | 930803477 | 33752727 | sayedmohammed93.sm@gmail.com | تقدمت بطلب لتغيير طبيب العائلة الخاص بي من دكتورة ايمان سيد علي الى دكتور عماد البصري، لحد الآن لم يتم تغيير الاسم في التطبيق، أرجو إفادتي بحالة طلبي وشكراً |
تم الرد على صاحب الاستفسار، حيث بينا له أننا لا يمكننا في الوقت الحالي تبديل طبيب العائلة، لأنه يتم عمل تحديث للقوائم، وحين يتم الانتهاء من عملية التحديث بالـ (WEB)، سنعاود الاتصال به.
زهراء السيدسعيد القائم بأعمال إداري المركز الصحي |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-04-52984 | 4/8/2024 12:00:00 AM | 4/18/2024 12:55:57 PM | 4/8/2024 12:00:00 AM | ||||||
6109 | زينب حسين حيدر | 39089560 | الموظفة التي في قسم الصيدلية ليس لديها احترام وعاملتني بإسلوب محرج امام الموجودين بسبب ان لدي بطاقة اعفاء من قبل الام بحرينية |
تم التواصل مع المريضه من قبل مسؤولة الصيدلية وفهم المشكله منها واخبارها بقدرتها علي الحضور في اي وقت وصرف ادويتها كما تم الجلوس مع الموظفه المعنيه وشرحت حيثيات المشكله وتم توجيهها بالتعاون مع المريضه في المرات القادمه |
YAE | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-04-53865 | 3/24/2024 12:00:00 AM | 4/21/2024 6:54:27 AM | 3/26/2024 12:00:00 AM | |||||||
6110 | سلمان حسين سلمان | 66655574 | اشكر موظف الامن لانه رجل ذكي ومتفاهم |
تم محاولة الاتصال بالعميل لمعرفة التفاصيل ولكنه لم يرد |
YAE | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-04-29641 | 4/8/2024 12:00:00 AM | 4/21/2024 7:03:05 AM | 4/18/2024 12:00:00 AM | ||||||||
6111 | JANAN YUSUF AHMED KHALAF | 880304936 | 33982616 | احاول التسجيل في برنامج اختر طبيبك و لكن تظهر رسالة بأنه لايوجد مركز صحي مفتوح للتسجيل و عندما اسجل لأخذ موعد طبي من برنامج صحتي يظهر لي فقط اسم طبيب واحد (رجل) لم اقم باختياره و لا يوجد لي خيار اختيار طبيبة بدلا من طبيب و انا اعاني من مشاكل صحية خاصة و لا أرغب ان يكشف علي رجل فكيف وزارة الصحة ترضى لي بذلك |
تم التواصل مع صاحبة الشكوى ، وتوضيح سبب ظهور اسم طبيب واحد فقط لها عند التسجيل حيث انه الطبيب الذي ظهر هو طبيب العائلة، وقد تساءلت المراجعة عن سب ظهور اسم طيب رجل ، وأنها لا تريد طبيب رجل، فاوضحنا لها بأنه كان هناك فترة محدودة لاختبار طبيب العائلة وقد تم الاعلان عنها وأن جميع المرضى الذين لم يقوموا بالتسجيل قد تم توزيعهعم بشكل متساوى على أطباء العائلة، وأنه الموقع حالياً مغلق ولا يمكن تغيير طبيب العائلة في الوقت الحالي، وقد وضحنا لها بأنه يمكنها مليء استمارة تغيير طبيب العائلة، مع ترك رقم للتواصل بها وإن كان هناك إمكانية لاحقاً لتغغير الطبيب سنقوم بالتواصل معها بشأن ذلك.
فاطمة شاكر الصفاف إداري المركز الصحي |
JHC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-04-70593 | 4/21/2024 12:00:00 AM | 4/21/2024 10:24:14 AM | 4/21/2024 12:00:00 AM | ||||||
6112 | MESHAL ALI HASAN ALI | 901204269 | 33488358 | miop272@hotmail.com | السيد/السيدة (مدير مركز جدحفص الصحي) أرغب في تقديم شكواي بخصوص تجربتي السلبية مع أحد موظفي مركزكم الصحي، السيد سلمان الحايكي. في تاريخ 20-4-2024، توجهت إلى مركزكم للعلاج بسبب حالة صحية ملحة، حيث كنت أعاني من حكة شديدة في جسمي. للأسف، تم تجاهلي ورفض تقديم العلاج بشكل غير إنساني وغير مهني. عند وصولي إلى المركز في تمام الساعة 11:30 مساءً، أبلغت بأن عنواني لا يتوافق مع مركز جدحفص الصحي، وبالتالي لا يمكن تقديم الخدمة لي. على الرغم من محاولاتي للتوضيح وطلب المساعدة، تم تجاهلي وتوجيهي إلى غرفة العلاج دون تقديم الرعاية الطبية اللازمة. وبعد ذلك، تم إخباري بأن الأدوية اللازمة غير متوفرة في الصيدلية الخاصة بالمركز، وتم إعطائي وصفة طبية لشرائها من خارج المركز. تعامل السيد سلمان الحايكي معي كان غير احترافي وغير لائق، ورفض تقديم العلاج بشكل صحيح. تصرفاته المتهورة ورفضه للتعاون جعلت تجربتي في المركز مرهقة ومخيبة للأمل. أطالب باتخاذ الإجراءات اللازمة للتحقيق في هذه الشكوى وضمان عدم تكرار مثل هذه التجارب السلبية في مركزكم الصحي. كما أطالب بتوفير الرعاية الصحية اللازمة لجميع المراجعين
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تم الاتصال بالعميل للاستفسار عن تفاصيل الشكوى ، وقد تبين ان العميل له عدة زيارات لمركز جدحفص الصحي، و حين وصول العميل الى المركز تم الشرح له بأنه غير تابع للمنطقة الصحية، وأنه تابع لمركز الكويت الصحي. و قد تم تسجيله على التصنيف وعلاجه من قبل الطبيب، كذلك احب ان اوضح لعميلنا العزيز بأن آلية تسجيل المرضى أيام العطل والاجازات سواء كانو من داخل أو خارج المنطقة الصحية التابعة للمريض هي سواء نفس الالية، حيث يسجل جميع المرضى على التصنيف ويحدد مستوى التصنيف ليتم بالتالي تسجيلهم على الطبيب. و من هنا لم يتم تجاهل العميل بالعكس تم تقديم جميع خدمات المركز الصحي له ولجميع المرضى دون استثناء و لكن بحسب آلية الرعاية العاجلة المتبعة في جميع مراكز المملكة. |
JHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-04-60679 | 4/21/2024 12:00:00 AM | 4/21/2024 1:24:49 PM | 4/21/2024 12:00:00 AM | |||||
6113 | null | عدم تدخل المريض بعمل طاقم التمريض حتى لا تقعوا في فخ التمييز العنصري من المرضى وبعض الممرضين |
خط الشكو غير مفهوم ولا يوجد رقم تواصل
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MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Administration Office in Health Centers | 10899 | 10899 | 24-04-41683 | 3/22/2024 12:00:00 AM | 4/21/2024 11:58:17 AM | 4/21/2024 12:00:00 AM | ||||||||
6114 | أحمد عبدالغني | 32221787 | الطبيب المناوب في الفترة المسائية غرفة 18 لا يوجد أي أهتمتم للمريض من قبل المريض |
ردا على الشكوى المرسلة الينا , كإدارة مركز الشيخ جابر الصحي، تم التواصل السيد أحمد عبدالغني يوم 18 ابريل الساعة 12:00.
ذكر السيد أحمد عبدالغني يوم أنه حضر بتاريخ 11 أبريل الساعة في الفترة المسائية وأنه دخل على الطبيب سامي سلامة وكان يشتكي من ألم في الظهر ولم يقم الطبيب بأخذ تاريخ الحالة بشكل كافي وأنه لم يقم بفحصه.
و من جهتنا كأدارة مركز الشيخ جابر تم التواصل مع الدكتور سمي لاستماع أقواله حيث ذكرت أن المريض كان يشتكي من ألم ظهر بسيط غير مصاحب لأعراض أخرى وأن خدمات الأشعة غير موجودة في الفترة المسائية.
ومن جهتنا تم إعادة التواصل السيد أحمد وتوضيح رأي الطبيب و شكره على رفع ملاحظاتها مما يساهم في تطوير خدماتنا الصحية . |
SJC | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 24-04-50635 | 4/1/2024 12:00:00 AM | 4/21/2024 2:00:25 PM | 4/21/2024 12:00:00 AM | |||||||
6115 | noora | 950102342 | 35329968 | nkd62@hotmail.com | استكمال تطعيمات الوالدة (690315120) والممرضة اخبرتها بالرجوع للطبيب لتجديد الوصفة وتريد التواصل مع الطبيب بالتلفون بدل الحضور شخصيا لصعوبة توفر المواصلات |
تم التواصل مع قسم التمريض ومع الطبيب للتاكد من المعلومات المقدمة في الشكوى المريض تم ادخال لها ثلاث تطعيمات من فيتماين ب12 وقامت باخذ الثلاث جرعات تم التواصل معها وخبارها بانها استكملت تطعيماتها لان كانت تعتقد ان لها جرعة رابعة |
ALH | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 24-04-19100 | 4/19/2024 12:00:00 AM | 4/22/2024 11:57:54 AM | 4/22/2024 12:00:00 AM | |||||
6116 | HAJAR HUSAIN SAYED MUSTAFA MOHAMED | 930902564 | 37757707 | موعد طفلي للتطعيم ٤ شهور ساعه 10:15 صباحا لقد تميت انتظر الدكتور اكثر من ساعة للفحص على اساس الدكتورة في بريك لتناول الافطار في هالحالة ليش يعطون مواعيد للناس اوقات بريكات الناس والاطفال في هالعمر مايتحملون النطرة ولا يوجد في المستشفى غرف للرضاعة |
تم الرد على صاحبة الشكوى، حيث وضحنا لها بأن الوقت الذي تم فيه حجز الموعد هو على عيادة الممرضات، والموعد على الطبيب يتم تسجيله بعد نصف ساعة من موعد الممرضات، وحيث أن هذا الوقت يصادف وقت استراحة الأطباء فقد تم حجز أول موعد بعد الاستراحة وهو 10:55، كما قمنا بإبلاغ المراجعة بان تقوم بحجز موعد صباحاً أو نهاية الدوام ظهراً لتجنب حدوث ذلك مجدداً
زهراء السيدسعيد Sr. Coordinator |
JHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-04-35966 | 4/21/2024 12:00:00 AM | 7/11/2024 1:02:19 PM | 4/21/2024 12:00:00 AM | ||||||
6117 | noora | 950102342 | 35329968 | nkd62@hotmail.com | وفيتمين ب 12 في المركز
هل متوفر تحليل الزنك |
تم الرد على استفسار المراجعة من قبل قسم المختبر |
ALH | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 24-04-71696 | 4/19/2024 12:00:00 AM | 4/22/2024 12:48:42 PM | 4/22/2024 12:00:00 AM | ||||||
6119 | Haeder Naser | 38276207 | السلام عليكم ملأت بالأمس استمارة تغيير طبيب العائلة فمتى يتم تغييره؟ |
تم التواصل مع المراجع وافادته بأن اكمال الاجراء متوقف على فتح موقع التسجيل لادخال الطلبات حيث انه يخضع لعمل صيانه حاليا |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-04-09375 | 4/21/2024 12:00:00 AM | 4/23/2024 9:34:23 AM | 4/21/2024 12:00:00 AM | ||||||||
6120 | Ebrahim Alqahtan | 35330328 | اود افادتكم بان تم تغيير عنوان منزلي الى منطقة البسيتين وتم افادة حضراتكم بتغيير العنوان وتم تغييره من قبل برنامج صحتي ولكن الان يظهر لي لحجز المواعيد على العنوان السابق مركز انجنير الصحي |
تم التواصل بالعميل وافادته بالاجراء اللازم - حيث ينبغي عليه اختيار طبيب العائلة في مركزه الصحي الجديد |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-04-54252 | 4/21/2024 12:00:00 AM | 4/23/2024 9:36:10 AM | 4/21/2024 12:00:00 AM | ||||||||
6121 | Shereen Ahmad | 36109247 | ماهيي الايام المتاحة للفحص قبل زواج في مركز يوسف انجنير صحي وماهي المتطلبات وهل يجب اخذ موعد مسبق |
تم التواصل مع العميلة وافادتها باللازم |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-04-67247 | 4/22/2024 12:00:00 AM | 4/23/2024 9:37:58 AM | 4/22/2024 12:00:00 AM | ||||||||
6122 | ADNAN FUAD SAYED ADNAN AHMED | 990107604 | 36429883 | 00000@123 | I have visited jidhafs hospital to report sick on the 15 of march and they have informed me the sick leave will be upload in the website but unfortunately until today their is no update in the website your kind assistance 36429883 Cpr:990107604 |
بعد الرجوع إلى نظام أي صحة ومراجعة سجل الزيارات، و الإجازات المرضية الصادرة للمريض، قد تبين أنه يوجد إجازة مرضية بتاريخ 14 أبريل 2024 ولا توجد أي زيارة بتاريخ 15 مارس 2024 وبعد التواصل مع المريض أتضح أنه تم كتابة الشكوى بتاريخ 15 مارس بالخطأ زهراء السيدسعيد SR. Coordinator |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11043 | 24-04-91765 | 4/22/2024 12:00:00 AM | 7/11/2024 1:03:41 PM | 4/22/2024 12:00:00 AM | |||||
6123 | Amina Abdulwahab | 991001362 | 38360114 | تم اختيار طبيب العائلة منذ اكثر من اسبوع ولا زال النظام في تطبيق صحتي يمنعني من المواصلة في حجز المواعيد في المركز الصحي. مركز بنك البحرين الوطني الصحي بعراد - طبيب العائلة: د. ريم السبيعي يرجى النظر في الامر. |
تم التواصل مع العميل واخباره بانه نظام اختيار الطبيب تحت الصيانه وانه سيعود للعمل في القريب العاجل وانه بالامكان الاتصال بمركز الاتصال لاخذ المواعيد او الحضور الشخصي |
NAC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-04-36681 | 4/24/2024 12:00:00 AM | 4/24/2024 1:43:12 PM | 4/24/2024 12:00:00 AM | |||||||
6124 | Talha Khan | 850708621 | 32113630 | Hi. I am unable to book appointments through sehati app because we have appoint a family physician. I had filled out the form at bbk health centre hidd to appoint a family physician for myself, my mother and father more than 2 months ago and it's still not updated. I have to visit the health centre to book appointments and sometimes the appointment time is after 2hour and we have to wait in the health centre. My parents are old now it is difficult for them. We chose DR.BASEMA MOHAMED NASRALLA MAHBOOBI as our family physician. Please help us in this case |
السلام عليكم تم التواصل مع العميل و تم ابلاغة بان نظام اختر طبيبك حاليا قيد التحديث وبعد عمليه التحديث سوف يتم اضافته على د باسمة حسب طلبه و تم ابلاغة برقم مركز الاتصال للمواعيد 80007000 لحجز الموعد بشكل مسبق تفاديا للأنتظار تحياتي
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BKH | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-04-51706 | 4/28/2024 12:00:00 AM | 4/28/2024 9:52:48 AM | 4/28/2024 12:00:00 AM | ||||||
6126 | Salim Ahmed | 830370277 | 34391366 | مقدم الشكوى أجنبي يريد تحويل علاجه من د. مازن الى دكتور اخر بسبب طريقة وأسلوب .الطبيب معه في كل زيارة، حيث أفاد بأن الدكتورلا يستمع له جيداً |
تم التواصل مع مقدم الشكوى من قبل اداري المركز السيدة دلال، وطلب تحويله على طبيب آخر، حيث أنه يشتكي من طريقة وأسلوب الطبيب معه في كل زيارة. وأفاد المريض بأن الطبيب لا يستمع له جيداً. تم أخباره بأنه مع تطبيق اختر طبيب العائلة بالمركز تسجيلهم يكون على دكتور مازن وعلى أطباء آخرين في حال عدم وجود الطبيب. وتم التأكيد عليه خلال زيارته القادمة للمركز مراجعة الطبيب المسؤول قبل التسجيل. |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 24-04-08998 | 2/15/2024 12:00:00 AM | 4/29/2024 7:28:06 AM | 2/15/2024 12:00:00 AM | ||||||
6127 | - | - | ألاحظ قلة أوقات الأنتظار ومقارنة بالسابق وأشيد بالخدمات والعلاجات المجانية اللتي قدمها المركز وبالخصوص قسم الأسنان الذي صار بالإمكان الحصول على موعد بسرعة أكبر وأتمنى التطوير وإضافة خدمات أسنان إضافية لتعذر ذهابنا للمراكز الخاصة والأدوية الغير متوفرة ولكم جزيل الشكر. |
تم أخطار رؤساء الأقسام بالشكر |
SJC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-04-93142 | 4/23/2024 12:00:00 AM | 4/29/2024 7:44:34 AM | 4/22/2024 12:00:00 AM | ||||||||
6128 | إبراهيم الشعلة | 39336443 | ضرورة توفير مواقف سيارات للمرضى |
تم التواصل مع العميل وإخطارة بأن الجهود حثيثة لأستملاك أرض وتخصيصها إلى مواقف سيارات للمرضى والمراجعين حيث تتم متابعة الموضوع منذ فترة زمنية من قبل
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SJC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-04-94272 | 4/27/2024 12:00:00 AM | 4/29/2024 7:51:55 AM | 4/28/2024 12:00:00 AM | ||||||||
6129 | Shabeer | -- | 35921447 | Shabi9847@gmail.com | مقدم الشكوى غير بحريني أفاد بأن الأطباء غير جيدين وغير مستعدين لمقابلة المرضى . ومن خلال تجربته الثانية أشار بأن الدكتور لم يقم بمعاينته حيث أنه كان يعاني من حرارة |
تم التواصل مع مقدم الشكوى من قبل الدكتورة مي سرحان، وكانت الشكوى تتعلق بالدكتور مازن وأفاد المريض بأنه كان يعاني من حرارة وطلب من الطبيب معاينته ولكن الطبيب لم يقوم بالمعاينة دون الاعتبار لكلام المريض.وتم بحث الشكوى ممع الدكتور مازن، وأفاد بأنه تفحص البلاعيم والمريض لم يشتكي من شي آخر. |
AAK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 24-04-20315 | 4/16/2024 12:00:00 AM | 4/29/2024 8:03:08 AM | 2/16/2024 12:00:00 AM | |||||
6130 | سلمان سرحان | 950605484 | 36999869 | Salmanjuma18@gmail.com |
مقدم الشكوى يفيد بأنه في تاريخ 18/4/2024 يوم الخميس ذهب لمركز أحمد علي كانو الصحي وتم تسجيله على الدكتورمازن ، حيث انه كان يعاني من آلالام في البطن منذ يومين. فقد تعجب من أسلوب الدكتور معه، ولم يقم بمعاينته فقط كتب له إجازة مرضية |
تم التواصل مع مقدم الشكوى الأخ سلمان سرحان والوقوف على جميع ما ورد بالشكوى، حيث أفاد بأن معاملة الطبيب غير جيدة ولا يستمع جيداً الى المريض، ولم يقم بفحصه حيث يشتكي من آلم في المعدة وأكد أن الدكتور اكتفى بإعطائه إجازة مرضية.أكد الدكتور مازن بأن المريض اشتكى من الم في الإذن وليس البطن. |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-04-80892 | 4/21/2024 12:00:00 AM | 4/29/2024 8:32:34 AM | 4/21/2024 12:00:00 AM | |||||
6131 | بثينة السندي | 920600166 | 33366288 | buthainaalsandi@gmail.com | مقدمة الشكوى حضرت في تاريخ 13/3/2024 الى المركز وتم تسجيلها على الدكتور مازن. تتقدم المريضة بشكوى على أسلوب الدكتور في الرد وطريقة تعامله معاها. |
تم التواصل مع مقدمة الشكوى من قبل الطبيب المسؤول، وكانت الشكوى تدور حول الأسلوب والمعاملة الغير جيدة مع المرضى في الرد. تم بحث الشكوى مع الدكتور وأفاد بأنه طلب من المريضة التأكد من وقت الموعد. |
AAK | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-04-84445 | 3/17/2024 12:00:00 AM | 4/29/2024 9:05:36 AM | 3/17/2024 12:00:00 AM | |||||
6132 | لم يذكر | لم يذكر | لم يذكر | اتقدم بالشكر الجزيل الى قسم الاسنان على جودة الخدمة المقدمهمن قبل الطبيب احمد و المساعده حفصه |
السلام عليكم تم ابلاغ الموظفين برسالة الشكر الموجه إليهم وتم شكرهم على جهدهم لمبذول |
BKH | Administrative | Appreciation | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-04-40798 | 4/22/2024 12:00:00 AM | 4/30/2024 9:09:24 AM | 4/23/2024 12:00:00 AM | |||||||
6133 | فاطمة جاسم | 38888160 | لديكم نقص في فيتامين B12 |
تم التواصل مع المريضه وتوضيح عدم توافر الماده بمخازن الادويهوتم تحويل الشكوي علي المخازن للعمل علي توفير الماده |
BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-04-05813 | 4/25/2024 12:00:00 AM | 4/30/2024 9:15:06 AM | 4/28/2024 12:00:00 AM | |||||||
6134 | فوزية | 39378363 | اود السفر عن طريق البر ولم يتم صرف لي الدواء ولم يتم صرف لي الدواء للمده المطلوبه |
السلام عليكمتم التواصل مع المريضه مقدمة الشكوي وتوضيح ان القوانين من الاداره تمنع الصرف لازيد من شهرين في حالة السفر البريوبأمكانها كتابة رساله وارفاقها مع صوره من الرقم الشخصي للحصول علي الادويه لشهرين لدواعي السفرتحياتي |
BKH | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-04-53041 | 4/28/2024 12:00:00 AM | 4/30/2024 11:04:35 AM | 4/29/2024 12:00:00 AM | |||||||
6135 | عبدالعزيز احمد | 3665668 | رسالة شكر موجه الي قسم السحلات الصحية بالخصوص الموظفة اسماء لتفانيها في العمل |
السلام عليكمتم كاتبة رسالة شكر من قبل الادارة للموظفة و كذلك تم شكر الموظفة على جهودها المبذولة
تحياتي |
BKH | Administrative | Appreciation | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-04-00276 | 4/8/2024 12:00:00 AM | 4/30/2024 9:28:32 AM | 4/8/2024 12:00:00 AM | ||||||||
6136 | Lulwa Mubarak | 830100857 | 39222077 | السلام عليكم، حاولت الاتصال اليوم اكثر من ٢٠مرة على رقم المواعيد 80007000 ولكن الخط مقطوع لكثرة المكالمات وعند اتصالي بمركز بنك البحرين الوطني عراد لاخذ موعد الساعة ٨ الا ١٠ صباحاً كان الرد الموظف بأنه لا يمكنه تسجيل اي موعد ويجب اخذ الموعد عبر الاتصال بالرقم المخصص مع انتي اخبرته بأن الرقم كأنه مقطوع ولكن لم يتجاوب لطلبنا واخبرنا بالحضور الشخصي ولا يمكن لكبار السن التواجد لاخذ الموعد عبر الحضور الشخصي والمكوث لحين وقت موعد زيارة الطبيب علاوة على ذلك فإن تطبيق صحتي لا يمكنني اختيار الوقت المناسب للمريض ولكن تظهر خيارات الوقت فقط الساعة ٩ وال١٠. يرجى حل موضوع الرقم الذي لا يقبل المكالمات لكثرة الاتصالات كما يرجى حل مشكلة اختيار وقت الموعد حيث ان المركز الصحي يعمل حتى الفترة المسائية ولكن المريض لا يمكنه اختيار وقت الموعد عبر التطبيق كما نرجو من موظفي المراكز مراعاة حالة المريض واخذ المواعيد في حال كثرة المكالمات وبالذات لكبار السن. اتمنى اخذ الشكوى بعين الاعتبار ووضع حل جذري لحالات الطوارئ وكبار السن وفتح المجال عبر تطبيق صحتي لاخذ موعد في المراكز التي تعمل ٢٤ ساعة في كل المحافظات |
تم الاتصال بالعميل ,واخبارها رقم الاتصال للمواعيد يظهر بانه الخط مقطوع بسبب الضغط عليه وانه عليه يرجى المحاوله لحين الحصول على خط وبالنسبه لموظف البداله انه لايملك جهاز كمبيوتر لحجز المواعيد اما بخصوص التطبيق سيتم رفع الملاحظات المسجله عليه للمختصين |
NAC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-04-71086 | 4/29/2024 12:00:00 AM | 5/2/2024 12:30:47 PM | 4/30/2024 12:00:00 AM | ||||||
6137 | Mansoor Bukhari | 801217148 | 32227338 | السلام عليكم عندي مشكله كل ما اروح للمركز الصحي في منطقة عراد والي هو المفروض انه كل عائلتي نازلين فيه يقبلنا كلنا ماعدا ولدي بدر الاداره قالو لي اروح حق مركز المعلومات في السيف عراد عشان اعدل عنوان السكن وانا معدله من قبل ورحت لهم يمكن تكون في مشكله او شي وقالوا لي مافي اي مشكله عقب قالوا اروح في مركز السلمانية لان مركز الملفات هناك ورحت وبعد قالوا لي مافي اي مشكله من صوبهم وحتى الآن كل ما اروح لهم يقولوا ولدك مو نازل عنوانه على عراد. المرجو منكم توجيه من يلزم بتعديل المعلومات او توجيهي لمراجعة الجهه المختصه لان مو عارف اراجع وين والمركز يقولون المشكله مو صوبنا مع جزيل الشكر لكم |
تم الاتصال بالعميل واخباره بأنه العنوان المسجل لدينا يظهر على مدينه الحد وفي حال التغيير يرجى مراجعه الجهه المسؤولة لتغير العنوان وفي حال تغييره ولم يتغير لدينا يرجى احضار مايثبت ذلك لاتخاذ الاجراء اللازم |
NAC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-04-02477 | 4/30/2024 12:00:00 AM | 4/30/2024 12:47:25 PM | 4/30/2024 12:00:00 AM | |||||||
6138 | Mahmood Albalooshi | 730804232 | 39600882 | انا من سكان منطقة عراد وارتاد مركز بنك البحرين الوطني في عراد للعلاج ولكن في الاونه الاخيره تم وضع برنامج صحتي لاخذ المواعيد وتم تحديد طبيبه لعاءلتي بدون اخذ اي موافقه منا . الان عندما اريد اخذ اي موعد لي او لاحد من أفراد الأسرة لا اجد مواعيد الا بعد يومبن او ثلاث وهذا غير مقبول بتاتا . النظام القديم في المواعيد كان يتبح لنا عدة أطباء للاختيار وايضا الوقت اما الان فنحن محددين بطبيب واحد وهذا يتعبر ظلم للمريض في حرية الاختيار وتعطيل للمريض. الرجاء النظر في هاذي المشكله وحلها لاني اوجه هاذي المشكله في كل مره احاول الخصول على موعد . |
تم الاتصال بالعميل 3 مرات لكن لايوجد رد ..بخصوص تحديد طبيب العاىلة تم توزيع المرضى الذين لم يختارو طبيب عائلة بشكل عشوائي بسبب عدم اختيارهم طبيب العائلة وجرى ذلك بعد طرح البرنامج ولمد شهر للمراجعين من منطقه عراج لاختيار طبيب العائلة ..في حال عدم الرضا عن الطبيب الحالي يرجى مراجعه المركز قسم السجلات وعمل استماره تغيير الطبيب .. في حال انه الموقع يظهر انه المواعيد متاحه بعد يومين او اكثر يمكنكم التواصل مع مركز الاتصال 80007000 واخذ موعد |
NAC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-04-16351 | 4/29/2024 12:00:00 AM | 4/30/2024 2:25:51 PM | 4/30/2024 12:00:00 AM | ||||||
6139 | صالح السادة | 850701538 | 32222911 | الساعة 8:05دقائق ولم تفتح الكونترات لتسجيل المرضى بمركز المحرق الصحي |
نشكر لك إهتمامك على الملاحظة المقدمة من العميل وبالاشارة إلى موضوع الشكوى بخصوص عدم فتح الكونترات الى الساعة 8:05 دقائق، نود توضيح اوقات العمل لمركز المحرق الصحي خلال شهر رمضان المبارك حيث ان يبدأ العمل بالمركز الصحي من الساعة 8:00 صباحا الى الساعة 19:00 مساءا، وان الوقت الموضح في الشكوى انما هو لتجهيز النظام لتسجيل المرضىو المراجعين |
MHC | Administrative | Complaint | Waiting Period | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-05-11810 | 3/28/2024 12:00:00 AM | 5/2/2024 10:17:05 AM | 3/31/2024 12:00:00 AM | ||||||
6140 | صالح السادة | 850701538 | 32222911 | موعدي الساعة 8:15 على غرفة رقم رقم 2 وعند الذهاب لغرفة الدكتور لا يوجد أحد لحد وقت الموعد واو أنا متاخر على الموعد لتعذر الطبيب غن استقبالي |
تم الاتصال بالمريض اكثر من مرة اسباب الشكوى ولكن لا يوجد رد ، وبالنسبة للشكوى المقدمة وبعد الاطلاع على الملف الصحي للمريض وموعد المريض تبين بانه الطبيب قدم للمريض اللازم و ان الطبيب متاخر على المريض 5 دقائق عن موعده |
MHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-05-74508 | 3/28/2024 12:00:00 AM | 5/2/2024 10:21:21 AM | 3/31/2024 12:00:00 AM | ||||||
6141 | فريد | 660828693 | 39325182 | السلام عليكم انا اعمل في القطاع الخاص لدى مؤسسة strategy Optimization Counsultancy بالامس قمت بزيارة مركز المحرق الصحي لتلقي العلاج وافادتني الموظفة بانني فير مشمول بالتامين الصحي ، يرجى افادتي بالطريقة التي يمكن شمولي بها بالتأمين الصحي لدى المراكز الصحية الحكومية علما ان لي إقامة ذهبية وتفضلوا بقبول فايق الاحترام |
تم التواصل مع العميل وتبين بانه العميل لا يوجد له أي معلومات في النظام وعند التواصل مع هيئة تنظيم سوق العمل تبين انه على الإقامة الذهبية ويجب اعفائه ولكن في النظام لا يوجد أي معلومات له (كما هو موضح في المرفق) سيتم التواصل مع قسم تقنية المعلومات لإيجاد حل للموضوع |
MHC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-05-23008 | 3/3/2024 12:00:00 AM | 5/2/2024 10:48:25 AM | 3/4/2024 12:00:00 AM | ||||||
6142 | Ebrahim AlQahtan | 960207783 | 35330328 | أود افادتكم بانه تغيير عنوان منزلي الى منطقة البسيتين وتم افادة حضراتكم بتغيير العنوان وتم تغييره من قبل في برنامج صحتي ولكن الى الان يظهر لي لحجز المواعيد على العنوان السابق مركز يوسف انجنير الصحي |
صباح الخير |
MHC | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-05-50488 | 4/23/2024 12:00:00 AM | 5/2/2024 11:32:22 AM | 4/24/2024 12:00:00 AM | ||||||
6143 | Fatema Bucheery | 860102661 | 33254448 | لدى مشكلة مع تطبيق صحتي، حيث ان التطبيق يختار لي المركز الصحي التابع للمحرق وانا عنواني مدينة عيسى على مركز انجنير، وايضا !! يختار لي طبيب العائلة بمركز المحرق الصحي، راجعت مرتين المركز الصحي التابع لي وهو مركز إنجنير ولا علم لديهم بشي!!! وقمت بتعبئة استمارة اختيار طبيب العائلة في مركز يوسف انجنير ولكنه الى حد الان لم يتم تحويلي، ايضا اتصلت برقم المواعيد للمراكز الصحية ولا يمكنهم عمل شي، علما بانه المشكلة التقنية حصلت لابني خالد بوكمال 211208406وايضا زوجي محمد بوكمال 840701390 ارجوا تعديل الخلل التقني لديكم وذلك بتعديل عنواني وعنوان ابني وزوجي بتطبيق صحتي، حتى نتمكن من حجز المواعيد. |
تم الإتصال في العميل وتوضيح مشكلة العطل في خدمة حجز المواعيد الالكترونية، وسيتم حل الموضوع في اقرب وقت ممكن |
MHC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-05-15887 | 3/24/2024 12:00:00 AM | 5/2/2024 11:43:20 AM | 3/25/2024 12:00:00 AM | ||||||
6144 | صالح السادة | 850701538 | 32222911 | الساعة 8:05 دقايق ولم تفتح كونترات التسجيل للمرضى بمركز المحرق الصحي ، وتم الرد ولكن دخول المراجعين و الموظفين بنفس التوقيت وهذا مو عذر آخر للمراجعين لي 8:30 وخل موظفينكم يدومون 8 و الناس نتنظر من الساعة 7:00 صباحا وهزلة ومذلة عند اسوار المركز الصحي |
تم التواصل مع العميل أكثر من مرة ولكن لا يوجد رد بالنسبة للشكوى المقدمة تم التواصل مع العميل من قبل وتم توضيح بانه المركز الصحييعمل خلال شهر رمضان المبارك من الساعة 8:00 صباحا الى الساعة 19:0 مساءا ولا يمكن فتح المركز قبل الساعة 8: صباحا وذلك بسبب عدم تواجد الموظفين في المركز الصحي |
MHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-05-36032 | 4/4/2024 12:00:00 AM | 5/2/2024 11:53:52 AM | 4/7/2024 12:00:00 AM | ||||||
6145 | فريد | 660828639 | 39325182 | السلام عليكم قدمت من قبل شكوى بخصوص تامين الصحي حيث انني احمل البطاقة الذهبية ولكن عند ذهابي للمركز الصحي تبين انني لا يوجد لدي تامين صحي |
تم التواصل مع العميل وتم ابلاغه بانه تم حل مشكلته وانه يمكنه العلاج بالمركز المحرق الصحي |
MHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-05-05542 | 3/10/2024 12:00:00 AM | 5/2/2024 11:57:31 AM | 3/11/2024 12:00:00 AM | ||||||
6146 | محمد الهاجري | 810601087 | 39636121 | مركز المحرق الصحي يوجد كثير من الأشجار تحتاج الى تقليم وتنظيف الزراعة حولين مركز المحرق الصحي من داخل وشكرا والله الموفق |
صباح الخير |
MHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-05-69609 | 4/21/2024 12:00:00 AM | 5/2/2024 12:03:15 PM | 4/22/2024 12:00:00 AM | ||||||
6147 | منيرة ناصر | 001200178 | 36549389 | موضوع تغيير طبيب العائلة |
تم التواصل مع العميل وابلاغها بضرورة الحضور للمركز الصحي لملئ استمارة تغيير طبيب العائلة، وسيتم تحويل العميل على الطبيب المطلوب في اقرب وقت ممكن |
MHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-05-03584 | 4/29/2024 12:00:00 AM | 5/2/2024 12:06:48 PM | 4/30/2024 12:00:00 AM | ||||||
6148 | نادر حسن | 740300598 | 39477719 | السلام عليكم مركز المحرق الصحي الشمالي، حاولت الاتصال لاخذ موعد اسنان أربعين دقيقة متواصلة وأنا أحاول وأدخل التحويلات ولم أقفل الخط وليس فقط رقم تحويل الاسنان حتى الادارة وإلا مجيب كيف يحدث هذا واماذا لا يوجد أحد يرد |
تم التواصل مع العميل و تم توضيح الية اخذ المواعيد بانه في حال الحاجة إلى أخذ موعد يتم الاتصال على مركز الاتصال 80007000 أو عن طريق الاون لاين |
MHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-05-09318 | 3/10/2024 12:00:00 AM | 5/2/2024 12:11:08 PM | 3/11/2024 12:00:00 AM | ||||||
6149 | محمد حسن | 37738843 | الصراحة أشكر كل من الدكتور محمد وجميع موظفين غرفة العلاج على الاهتمام و الخدمة جدا ممتازة |
تم التواصل مع العميل و شكره على الملاحظة |
MHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 24-05-79713 | 3/14/2024 12:00:00 AM | 5/2/2024 12:36:37 PM | 3/18/2024 12:00:00 AM | ||||||||
6150 | ياسر احمد | 36446160 | التمريض الساعة 4:30 عصرا يوم الاربعاء تاريخ 10/1/2024 حضرت ابنتي لتغيير على الجرح قامت الممرضة وسالتني متى موعدها ولم اسمع وكان ردها عليع شفيك خايف |
تم التواصل مع العميل و قد اخبارنا بانه الموظفة عاملته باسلوب غير لائ وتم التنيهه موظفين قسم التمريض بضرورة التعامل مع المرضى باسلوب لبق |
MHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10854 | 10854 | 24-05-33760 | 1/10/2024 12:00:00 AM | 5/2/2024 12:41:24 PM | 1/11/2024 12:00:00 AM | |||||||
6151 | Hessa Hamad | 740600257 | 33173314 | مشكورين القائمين على تطبيق صحتي ولكن قسم المواعيد للمركز الصحي في التطبيق يلزم المريض باخذ موعد عند دكتور واحد لاغير ولا توجد اختيارات غيره في عدم وجوده في نفس اليوم ،حيث اضطررت إلى الاتصال بقسم المواعيد لأخذ الموعد مما يعد إهدار للوقت بحكم ان الرد على المكالمه تاخذ لا يقل عن ٥ دقائق من قبل البداله، ولكن في السابق كان النظام أكثر مرونه،حيث كان اخذ الموعد فيه عده اختيارات بالنسبه للوقت والدكتور، اتمنى النظر في هذه المسألة. |
تم الاتصال بالعميل واخبارها بأنه سيتم رفع الملاحظات للجهه المختصه بالتطبيق |
NAC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-05-51296 | 5/2/2024 12:00:00 AM | 5/2/2024 1:24:59 PM | 5/2/2024 12:00:00 AM | |||||||
6152 | shaima dohrab | 334474454 | السلام عليكم ورحمه الله انا انسانه مريضه بالضغط وذهبت الى المستشفي البنك البحرين والكويت فرع الحد فقابلت الموظفه اللي موجوده على كونتر اسال عن حجره الطبيبه للدخول لها فقامت هذه الموظفه بتكلم معي باسلوب فظ امام المرضي وقالت لي ماتجوفين عندي مريضه فذهبت الي مسؤاله لشكوي عليها فهذا ليس اسلوب بالتحدث باسلوب قله ادب فارجوا اخذ الاجراء لعدم تكرار هذا الاسلوب مع اي مرضي او مراجعين |
السلام عليكمتم التواصل مع العميله و تم اخذ البيانات الازمه منها وتم ابلاغها أن سوف يتم عمل الازم مع الموظفةتحياتي |
BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-05-76168 | 5/5/2024 12:00:00 AM | 5/5/2024 11:41:24 AM | 5/5/2024 12:00:00 AM | |||||||
6153 | جبر مبارك | 37310545 | يرجى توظيف ناس عندهم اسلوب واخلاق ويرغمون كيف المريض يعاني من مرض غرفة (13) تشخيص تعبان والموظفين غير متعاونين وليس لديهم احترام للمريض |
تم التواصل مع المريض و ابدى استيائه بسبب عدم تسجيله في النوبة الليلية و وقد تم شرح النظام المتبع حاليا في المراكز للمراجع. |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-05-02525 | 4/27/2024 12:00:00 AM | 5/6/2024 9:55:41 AM | 5/5/2024 12:00:00 AM | |||||||
6154 | YASER MAHMOOD MIRZA YUSUF | 681102586 | 36636623 | yalkhuzaei@gmail.com | عدم قيام الدكتورة ايمان السيد فيصل بفحصي التشخيص الدقيق ثم رفضها تحويلي لطوارئ الجلدية يوم الخميس حين زيارتي لها حوالي الساعة الواحدة والنصف بعد الظهر حيث زعمت ان حالتي ليست عاجلة-دون فحص- وبالتالي لاتستدعي تحويلي بصفة عاجلة لطوارئ الجلدية بمركز السلمانية وعندما أصريت عليها انني كنت أتابع مع المركز الصحي وقد رأت ذلك على النظام ولكن دون جدوى معللة ذلك بأن القانون لايسمح بذلك. اتسائل يا مسؤولين مراكز الرعاية الأولية اهكذا يتم التعامل مع المريض. وهل الاعتماد الكندي أمركم بهذه لكيفية المهنية مع المرضى دون فحص وتشخيص اليس حريا بكم ان يتم محاسبة هذه الدكتورة التي أقسمت على معالجة المرضى وتقديم العلاج الصحيح.. اي معالجة تتم دون فحص المريض التشخيص السليم. أطالب بمحاسبة الدكتورة وفتح تحقيق بالموضوع حتى لا تتكرر هذه المعاملة معي ومع غيري فالمرضى هم محور العملية الصحية وآية أنظمة وقوانين وإجراءات ينبغي أن تُصب لصالحهم. هذه الليلة أعاني من الحكة الشديدة في منطقة اللحية وبداية ظهور بثور نتيجة إهمال الدكتور في فحصي وأحمل المسئولين في مراكز الصحة الأولية ما سيجري لي من مضاعفات جراء اللامبالاة |
تم الاتصال للعميل ليومين متتاليين و لم نتلقى رد على الموبيل |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-49339 | 5/5/2024 12:00:00 AM | 7/11/2024 1:05:24 PM | 5/5/2024 12:00:00 AM | |||||
6155 | فاطمة البلوشــي | 33071396 | لا استطيع تغير طبيب العائلة فقد تم وضع طبيب عائلة لم يسبق لي مراجعتها نهائيا واريد من تغيرها |
تم التواصل مع العميله من قبل اداري المركز الصحي وتم شرح طريقة تبديل طبيب العائلة |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-38486 | 4/28/2024 12:00:00 AM | 5/7/2024 10:19:43 AM | 4/28/2024 12:00:00 AM | |||||||
6156 | Ahmed Hasan | 590067460 | 39912370 | انتظرت من رقم 230 الى 250 بس كونتر 5 واحيانا 4 بعد طول انتظار الدواء غير موجود لو فيه طريقة نعرف عدد الدواء قبل الانتظار |
تم الاتصال بالمريض الذي تمحورت شكواه على عدم توافر الدواء وهو من ادوية السلمانية وتم توفيرة في اليوم التالي واستلمه المريض وتم شرح الاليه لطلب الادويه عن طريق الاون لاين للمريض |
HHC | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-05-15985 | 1/14/2024 12:00:00 AM | 5/7/2024 10:22:03 AM | 1/14/2024 12:00:00 AM | ||||||
6157 | عالية الهملان | 33441555 | السلام عليكم ورحمة الله وبركاته ذهب المريض برفقة اخي الاكبر إلى مركز انجنير الصحي الساعة ٣:٣٠ ظهرا لم يتم تسجيل المريض لأسباب غير معروفة حيث المريض لديه الم شديد في الرجل و عقب كم يوم المريض في مستشفي السلمانية وتم تركيب جبس على رجله من الفخذ حتى ااخر الرجل اسأل موضف التسجيل ماهي الأسباب اللى لم يتم تسجيل المريض المرافقة يبلغ من العمر ١٩ سنة أخبرني فقط الأم والأب هم من يسجل المريض خبرته انت تعرف ان انا والدته وقمت بتسجيل شنو الفرق لا جدوى معه للاسف كان يتكلم ليس لديه مبرر واضح أو ورقت تعليمات تبين ممنوع تسجيل المريض الا من قبل والديه |
تم التواصل مع العميله والاستماع الى ملاحظاتها واخبارها بتعميم المرافقة وحل الموضوع وسيتم التحدث ايضا مع الموظف بخصوص ذلك |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-22307 | 4/28/2024 12:00:00 AM | 5/7/2024 10:22:56 AM | 4/28/2024 12:00:00 AM | ||||||||
6158 | Shereen Ahmad | 36109247 | سلام عليكم كشف نتيجة فحص ماقبل زواج يوم الاربعاء لذي يصادف عيد العمال فهل سيكون الاطباء ورعاية موجودين او لا |
تم التواصل مع المريضة واخبارها بالايام التي يمكنها المتابعه لفحص الزواج |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-71075 | 4/28/2024 12:00:00 AM | 5/7/2024 10:24:59 AM | 4/28/2024 12:00:00 AM | ||||||||
6159 | بدور المال | 36300634 | بصراحة حابة اشكر الممرضة امنه على كمال اخلاقها وسرعة انجازها مباشرتي بكل حب وتفاني...ز شكرا لك من القلب |
بخصوص رسالة الشكر ، تم التواصل مع المريضة و شكرها على محتوى الرسالة و ان ما نقوم به من صميم عملنا
الاجراء الدي أتخد: تم الاتصال بالمريضة و شكرها على المدح و الشكر الدي تقدمت به للمرضه آمن |
HHC | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-05-55723 | 1/30/2024 12:00:00 AM | 5/7/2024 10:26:02 AM | 1/30/2024 12:00:00 AM | ||||||||
6160 | ايمان يوسف | 39667011 | لقد تم الابلاغ عن رقم الهاتف الموجود في الرسائل بخصوص المواعيد ولم يتم تعديله نستلم الرقم 1741888 والمفروض الرقم يكون 17418888 |
نفيدكم علماً بأننا قمنا بالاتصال بالمراجعه المذكوه بياناتها أعلاه وتم الرد على الاستفسار بخصوص رقم البدالة التابع للمركز والمذكور في الرسائل النصية المرسله للمراجعين للتذكير بالموعد، حيث انها لاحظت ان الرقم خطأ وعليه تم شكر العميلة على هذه الملاحظة التي تم رفعها للمعنيين لتعديل الرقم.
و عليه فقد شكر الجهود المبذولة والرد على الاستفسار، كما تم الايضاح له بأن إدارة المركز تسعى دائما لتقديم خدمات متميزة للمرضى والمراجعين وترحب بجميع الاستفسارات والملاحظات بما يخدم هدفها. |
HHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-05-12604 | 2/26/2024 12:00:00 AM | 5/7/2024 10:30:11 AM | 2/26/2024 12:00:00 AM | |||||||
6161 | فتحية الكوهجي | 650703154 | 39666775 | السلام عليكم لدي شكوى ضد مسؤولة قسم الصيدلية بصدد اخذ دواء لزوجي وهو سيسافر الصين لمدة سفره فرفضت بحجة عدم صرف الدواء اكثر من شهر بالرغم نت إثباتتذكرة السفر |
تم الاتصال بالمريضة لم يتم الرد بتاريخ 5/5/2024 وكذلك تم الاتصال بها 6/5/2024 ولكن الهاتف مغلق في تاريخ 28/4/2024 ارسلت المريض السائق بهم مع البطاقة الذكية الخاصة بزوجها 590070584 لاستلام الادوية فاخبره الموظف تاريخ استحقاق 18/5/2024 ولايمكن صرف الادوية قبل ذلك بعدها ابرز السائق تذكرة سفر للموظف والمسؤولة تشير إلى ان موعد السفر من 28/4/2024 إلى 12/5/2024 اي ان المريض لديه الادوبة الكافية وموعد عودته قبل تاريخ الاستحقاق وشرح ذلك للزوجه عن طريق الهاتف لكنها رفضا ماقاله وحضرت للمركز وقامت بالصراخ على الموظف وكذلك على المسؤولة التي حاولت تهدئتها وشرح القانون لها ثم لم تقتنع وتوجهت لرئيس مجلس الإدارة والتي قامت بدورها بشرح القانون المتبع وانه لايمكن ان تصرف الادوية بتذكرة موعد رجوعها قبل تاريخ الاستححقاق وان هذا القانون المتبع في مراكز الرعاية الصحية الاولية |
ALH | Administrative | Complaint | Facilities and Services | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 24-05-39907 | 5/5/2024 12:00:00 AM | 5/7/2024 10:30:39 AM | 5/6/2024 12:00:00 AM | ||||||
6162 | Faisal Jamal | 36006105 | لدي طلب لفحص الطبي (من أجل وظيفة) ، أريد معرفة متى مواعيد التي من الممكن افحص الدم وغيره في مركز يوسف عبدالرحمن انجنير الصحي. |
تم الاتصال بالعميل واخباره باللازم |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-05891 | 4/28/2024 12:00:00 AM | 5/7/2024 10:31:25 AM | 4/29/2024 12:00:00 AM | ||||||||
6163 | ELENA | 39598982 | I want to express my thanks to Dr Meaad Hejair for her sincere caring she is highly professional knowlegeble doctor. |
تم الاتصال بالمريضه وشكرها على تقديرها للطبيبه |
HHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-05-42578 | 3/19/2024 12:00:00 AM | 5/7/2024 10:35:21 AM | 3/19/2024 12:00:00 AM | ||||||||
6164 | Salman Marhoon | 66668202 | زرت مركز يوسف انجنير الصحي لعمل الفحص الطبي لما قبل التوظيف لاحدى الجهات الحكومية. خبرتني الموظفة ان مافي مواعيد حاليًا، اقدر احجز لك بكرة او وقت ثاني، وانا كنت مستعجل على الفحص وما اقدر اروح الصبح المستشفى لاني موظف في القطاع الخاص حاليًا - فسألتها ان هل يصير اسوي الفحص في مستشفى خاص؟ و وضحت لها ان ترى انا ابيه حق جهة حكووووومية وقمت اعيد واكرر في هالنقطة، فقالت لي اي يصير وهذي المستشفيات المعتمدة وكتبتهم لي في ورقة. وانا رحت المستشفى الخاص من ضمن الخيارات - الا وهو مستشفى الهلال، وسويت الفحص وخلصت اموري. يوم سلمت التقرير الى الجهة الحكومية الي رايح اتوظف لها انصدمت ان قالو لي ما نقبل الا التقرير من المركز الصحي الحكومي.. وبصراحة بعض العينات متعبة عشان توفرها للمستشفى عشان يسوون الفحص والموضوع متعب وشاق نوعًا ما ، ف الحين طلبي منكم: اسلم التقرير الطبي مال مستشفى الهلال حق مركز انجنير ويعطوني مثل النتيجة بس بنسخة الورقة الحكومية. لاني ماقدر ارد اسوي الفحص صراحة مرتين والسبب كان الموظفة قلة كفاءة منها. وشكرًا |
تم التواصل مع العميل وحل الموضوع وعمل اللازم. وبستطاعة العميل اكمال الاجراءات في المركز الصحي بدون اعادة التحاليل |
YAE | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-29312 | 4/29/2024 12:00:00 AM | 5/7/2024 10:39:46 AM | 4/29/2024 12:00:00 AM | |||||||
6165 | Abdul Alikkal | 32226250 | I visited Yusuf engineering health center today (29/4/2024) for consultation with dr huda alsaati . The appointment was for my daughter. Iam working for ministry of interior. Iam holding Indian passport and the doctor told me that I cannot use online services for booking appointments and it’s only for Bahrainis and next time she will not take my consultation. Is that correct what the doctor told me |
تم التواصل مع المريض والاجابة على استفساره |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-14311 | 4/30/2024 12:00:00 AM | 5/7/2024 10:41:51 AM | 4/30/2024 12:00:00 AM | ||||||||
6166 | FAISAL HABIB AHMED ALMOATHEN | 930103831 | 33955737 | faisal.moathen@gmail.com | السلام عليكم انا مواطن متزوج من خليجية وراجعت المستشفى لوجود مسمار لحمي في قدم زوجتي والدكتوره رفضت تسوي ليها تحويل لجراحه ( تقول الجراحه فقط للمواطنين ) وين حقوق زوجتي خليجيه وزوجه مواطن وام مواطن تواصلو وياي بعطيكم التفاصيل اكثر |
تم التواصل مع المراجع و التوضيح له بتوفر الخدمات المقدمة للخليجية كما البحرينية، و تم توضيح الموضوع للطبيبة |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-72426 | 5/7/2024 12:00:00 AM | 5/7/2024 2:34:38 PM | 5/7/2024 12:00:00 AM | |||||
6167 | - | - | - | non the receptioon procedure given physiotheorapy appointment a week after. how can patient can bare pain. |
the appointment was given by system. |
SKC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-84127 | 4/30/2024 12:00:00 AM | 5/8/2024 9:33:50 AM | 5/2/2024 12:00:00 AM | ||||||
6168 | - | - | - | if the patient is going in emergency appointment should by given same time becouse of transport issue patient cannot come back again. reception should treat patient happily. |
the emergency case should be triage by nursing. the appointment given to patient by requested to triage by nursing> |
SKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-67179 | 4/30/2024 12:00:00 AM | 5/8/2024 9:39:08 AM | 5/2/2024 12:00:00 AM | ||||||
6169 | neene sreftosh | 38003004 | nifthsage@gmail.com | reception are showing worst behavior not answerable to the question. should are awkard behaviour toward the patients. |
we are talking with the patient and hey some miss understanding the clerk was given all information but the cannot take alot of time to explain more than timing.. they have crowded and more patient was waiting to take the service they acceptable |
SKC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-29638 | 2/12/2024 12:00:00 AM | 5/8/2024 9:45:03 AM | 2/14/2024 12:00:00 AM | ||||||
6170 | - | - | - | دكتور حسين ممتاز |
لم نتمكم من الحصول على ايه معلومات للاتصال بالمراجع وشكره على هذا الثناء لدكتور حسين |
SKC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-18339 | 5/8/2024 12:00:00 AM | 5/8/2024 9:47:56 AM | 5/23/2023 12:00:00 AM | |||||||
6171 | - | - | - | ان حق الاكسؤي حلتني نركب فوق حق الدكتورة واحنا اوردي احنا الطوارئ |
لم نتمكن من الحصول على ايه معلومات بالنسبة للمراجع |
SKC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-17747 | 5/5/2024 12:00:00 AM | 5/8/2024 9:50:01 AM | 5/8/2024 12:00:00 AM | ||||||
6172 | اروى احمد الوردي | 39089560 | طلب تغيير موظفة الصيدلية لتعاملها السيئ مع المرضى – ترفض اعطائي ابر الانسلين والسبب لان الدكتورة جديده رغم ان السلمانية كاتبين لي الوصفه بعد الولادة في ورقة الخروج من المستشفى وطبيب مختص كاتب لي الوصفة دكتور اسعد دفتر من مستشفى السكر التخصصي |
تم حل الموضوع في مكتب اداري المركز الصحي في نفس اليوم وايضاح التعاميم للمريضه بعد التواصل مع مسؤول الصيدلية ونقل الملاحظة لمسؤولة تدريب اطباء العائلة بخصوص الطبيبة المتدربة |
YAE | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 25041 | 25041 | 24-05-48483 | 5/7/2024 12:00:00 AM | 5/8/2024 9:50:25 AM | 5/7/2024 12:00:00 AM | |||||||
6173 | - | - | 39206863 | توصيل الادوية الى المنزل والشكر الى جميع العاملين بالمركز |
SKC | Administrative | Enquiry | Pharmacy | Medium | Irrelevant Request | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-01105 | 5/5/2024 12:00:00 AM | 5/8/2024 9:51:53 AM | 5/8/2024 12:00:00 AM | ||||||||
6174 | - | - | - | البرنامج ما يفتح وما يعطي موعد |
تم التواصل مع المراجع وابلاغه بأن هناك تحديث للبرنامج وسيتم تفعيله قريبا |
SKC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-84834 | 5/1/2024 12:00:00 AM | 5/8/2024 9:53:39 AM | 5/5/2024 12:00:00 AM | |||||||
6175 | ronaldo jr | - | 33881283 | ashid8@gmail.com | very bad yo need fast work. slow |
we are calling more than 10 time the number not answering we are do the best for apply good service for all patients.
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SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-09667 | 4/18/2024 12:00:00 AM | 5/8/2024 10:01:48 AM | 4/22/2024 12:00:00 AM | |||||
6176 | مروه | 36756037 | تم تغير العنوان في البطاقة السكانية وفي كل مكان تغير العنوان وعند ذهابي الى مركز الصحي بالزلاق اخبروني انه العنوان لم يتغير واخبرتهم انه يجب تحديث البيانات كما اخبرتوني قبل لكن تقول لم يتغير |
تم التواصل مع صاحبة استفسار بان تم تحويل عنوان ابنتها على مركز الزلاق ان نظام اي صحة مرتبط بمركز المعلومات في |
ZHC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 24-05-10517 | 5/8/2024 12:00:00 AM | 6/20/2024 7:23:43 AM | 5/8/2024 12:00:00 AM | ||||||||
6177 | noora alhussain | 890801118 | 36499214 | سجلت ابني للالتحاق بالصف الاول في سبتمبر المقبل والرسالة التي تم اعطائي اياها للفحص الطبيب ضاعت كيف يمككنني الحصول على رسالة اخرى اذ رفض المركز الصحي اجراء الفحص بدون الاستمارة هل يمكن ارسالها لي بالبريد الالكتروني
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تم التواصل مع صاحبة الاستفسار وتم اخبارها بضرورة احضار استمارة التسجيل من المدرسة المراد التسجيل بها ليتسنى لقسم السجلات اخد موعد وتسجيل ولدها |
MKHHC | Administrative | Enquiry | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10210 | 10210 | 24-05-51959 | 4/15/2024 12:00:00 AM | 5/8/2024 11:58:49 AM | 5/16/2024 12:00:00 AM | |||||||
6178 | حمود عبدالله ناصر | 36606411 | الاخوة الكرام مركز محمد جاسم كانو الصحي تحية طيبة وبعد،
بالاشارة الى حضور ابنتي البالغة من العمر 4 سنوات نتيجة ارتفاع في درجة الحرارة يوم الاثنين 6/5/2024 في تمام الساعة 10:35 دقيقة مساء، حيث كانت تعاني من ارتفاع شديد في درجة الحرارة، وعند الدخول على غرفة التصنيف (13) تم قياس درجة الحرارة فقط لا غير، دون اي سؤال يتعلق بطبيعة الحالة. ثم تم اعطائها المستوى (4). ثم تم تسجيلها على موعد الساعة 1:52 صباحا، علما بان التصنيف يعتمد بالاضافة الى درجة الحرارة، مستوى الالم، وكذلك عمر المريض. هذا ما لزم.
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تم الاتصال بالمرافق.. و شرح آلية التصنيف |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-05-03218 | 5/6/2024 12:00:00 AM | 5/8/2024 12:16:05 PM | 5/7/2024 12:00:00 AM | |||||||
6179 | Samar mohammed | 850300096 | 34448528 | السلام عليكم اتقدم بشكوى عاجلة على مركز مخليفة الصحي بمدينة خليفة علما ان تككر هذا الشي مرات عديدة وليست المرة الاولى اذهب لاخذ المواعيد في اغلب الاوقات خلال اليوم واذ الموظفات بالاستقبال يقولون خلصت المواعيد هل يعقل مركز صحي يخدم اكثر من منطقة تنتهي فيه المواعيد وهل يعقل مركز بهذا الحجم والقدرة الاستيعابة للمرضى ويكون خلال الدوتم الرسمي المسائي دكتورين فقط اغلب الاوقات علما اني مريضة ربو واحتاج ان اذهب بشكل مستمر للمركز وحامل حاليا واعاني من حالة صحية في حملي كل مرة لا احد مواعيد وياتي الرد بان اذهب الى التصنيف يقولون لا توجد مواعيد الا الساعة السابعة مساءا علما ان هذه ليست شكوى مواطنة فقط كان هناك اكثر من مراجع وحصل نفس الشي معه |
تم الاتصال عدة مرات بالمراجعة سمر ولكن هاتفها مغلق وبعد الدخول على سجل التسجيل لديها تبين انه تم اخذذ موعد لها وجميع مواعيدها السابقة تكون فترة الانتظار فيها من ساعة الى ساعتين وفي نفس النوبة وتم التاكد من موظفة الاستقبال بانها لم تقل لها ان المواعيد خلصت لان المركز يعمل بنظام النوبات 24 ساعة والمواعيد متوفرة دايما ولكن المريضة في كل مرة لا تريد الانتظار وتريد الدخول فورا. |
MKHHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-05-87486 | 5/6/2024 12:00:00 AM | 5/8/2024 12:19:48 PM | 5/6/2024 12:00:00 AM | ||||||
6180 | namat alsubaaie | 660124270 | 39651484 | شكر خاص لقسم الاستقبال للموظفة سارة باقي والمختبر زينب العصفور وخدمة جدا راقية ومتعاونين والمشرفة ايمان البحراني ماقصرت وكذلك الدكتورة جهينة بوهندي الله يوفقهم جميعا وجميعهم قمة في الاخلاق والسنع |
تم شكر جميع الموظفين بالمركز عموماً |
MKHHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10210 | 10210 | 24-05-25557 | 5/7/2024 12:00:00 AM | 5/8/2024 12:24:17 PM | 5/7/2024 12:00:00 AM | |||||||
6181 | RAJAN V.N.R | 660319055 | 391614055 | VNRENGARAJAN@HOTMAIL.COM | VERY GOOD TREATMENTAND MONITOR BY DIABETIC DEPT (BY DR. EBTIHAJ) MY SUGAR GOT OVER ROLED TO LEVEL THIS DEPT IS BEST IN KINGDOM THE PRIVATE HOSPITAL. HONISTLY EXPRESS I WISH DIABETIC IN UM ALHASAM TO CONTINUE AS I LIVE HERE. THE DEPT I REFUEST THE SERVICE TO CONTIUE |
تم الاتصال وشكر المراجع على كلماته وثنائه على الدكتورة ابتهاج وتم ابلاغه بإيصال رسالة الشكر للدكتورة وشكره على تقديره للخدمات المقدمه
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SKC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-32013 | 4/24/2024 12:00:00 AM | 5/9/2024 1:02:42 PM | 1/28/2024 12:00:00 AM | ||||||
6182 | بدرية | - | - | ارجوا اعطاء المريض موعد ON-LINE لقد أتيت لأخذموعد لتنظيف الأسنان قالا تعالي الساعة 2 ظهرا لنعطيك الموعد ثم على الساعه 2 قالوا لي سوف يراك الدكتور الساعه 2 و45 دقيقه |
السلام عليكم تم الاتصال بالمراجعه وابلاغها بأن مواعيد الاسنان الصبح او الظهر في الفترتين فهناك مواعيد الصبح والظهرحسب رغبة المراجع ويجب الحضور شخصيا او الاتصال بالكول سنتر لحجز المواعيد صباحا فقط واما الظهر فالحضور شخصي فتفهمت الأمر تحياتي |
SKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-10834 | 4/30/2024 12:00:00 AM | 5/8/2024 2:01:12 PM | 5/1/2024 12:00:00 AM | ||||||
6183 | - | - | 33022440 | ارسال رسالة نصية للمرضى في حال انتهاء تجديد الدواء
الرجاء تجديد الدواء في حال الدخول على الدكتورة وعدم التأخير مثل ما حصل مع غرفة 7 تعطيل المريض المزمن لغاية انتهاء عدد المرضى |
تم التواصل مع المريض ولم يكن هناك اي رد من قبلهم وتم مناقشة الموضوع في مجلس الادارة مع توصية مسئولة الصيدليه برفع مقترح الى الادارة وبحث امكانية ارسال رسائل النصية. والمتبع حاليا هو ان يقوم الموظف الصيدلية باخبار المراجع في اخر استلام بضرورة مراجع الطبيب لتجديد الوصفة ------------- 25/03/2024 تم اخذ التفاصيل وتم اخبار المريض بانه دائما يتم توجيه جميع العاملين في المركز الصحي لوضع اولوية العلاج لكبار السن ومراعاة عدم التأخير وسيتم اعادة التوجيه بذلك وعن امكانية ارسال رسالة نصية في حال انتهاء وصفة المريض تم التواصل مع مسئولة الصيدلية السيدة آسيا التي وعدت بنقل المقترح عند الاجتماع مع الادارة |
SKC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-62191 | 1/28/2024 12:00:00 AM | 5/12/2024 3:04:09 PM | 1/31/2024 12:00:00 AM | ||||||
6184 | علي جواد سعيد علي | - | 39494013 | ALIJAWAD1996@GMAIL.COM | تدريب موظفي المختبر على كيفية التعامل مع المرضى المختبر تكشف تدريب الممرض على كيفية سحب الدم والمعالجة
اثناء سحب الدم سألت المواطنه او الممرضه لماذا تم الاتصال بي لأخذعينة دم مني سألتني وانتي لا تدري لماذا اجبتها لا اعلم فقالت لي روح اسأل بتعرف أذهب واسأل |
تم التواصل مع المريض مع اخذ الاعتبار بنقاطه المذكورة ومقترحاته ومحاولة ايجاد حلول |
SKC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-71695 | 4/7/2024 12:00:00 AM | 6/4/2024 11:41:58 AM | 4/8/2024 12:00:00 AM | |||||
6185 | SHERIN RASHEED | - | 34120196 | SHERINRASHEED@GMAIL.COM | COME TO CONSULTANT MY DUAGHTER HAVING FEVER AS ITS MY FIRST TIME ROOM4 ROOM 4 DR. FATIMA KHALIL EXELLENT DOCTOR CONSULTANT AND COMMUNICATION WELL WITH KIDS . THANK YOU |
تم التواصل مع المراجعه من قبل رئيسة مجلس الادارة الدكتورة نوره جنيد ولكن لم يكن هناك اي رد من قبل المراجعه وكانت الدكتورة سوف تشكر المراجعه على كلامها وهذا ما ننظر له من تقديم مستويات رفيعه ومتميزه للمراجعين |
SKC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-39290 | 4/24/2024 12:00:00 AM | 5/9/2024 12:57:19 PM | 4/28/2024 12:00:00 AM | ||||||
6186 | Hafsah Nawaz | 971010722 | 33877015 | I am not able to book appointment for myself in my health center in my sehati app, why it is like this? I have checked it multiple times now… Every time I click book appointment , nothing comes on screen. |
تم التواصل مع المريضة يوم أمس وتبين أن لديها هي فقط المشكله وتم اخبارها بأنها يمكن أخد موعد بالطرق الأخرى أيضا عن طريق الاتصال بالكول سنتر أو عن طريق الويب |
NHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-05-25093 | 5/8/2024 12:00:00 AM | 5/9/2024 9:07:54 AM | 5/8/2024 12:00:00 AM | |||||||
6187 | AHMED ISA ALI TARAIF | 910804044 | 33054811 | ahmedtaraiif@gmail.com | السلام عليكم ورحمة الله وبركاته تحينه طيبه وبعد بداية لا يسعني الا ان أتقدم لكم بالشكر الجزيل على جميع المجهودات المبذولة الموضوع: في ٣٠ رمضان تقدمت في مركز جدحفص الصحي بطلب تغيير طبيب العائلة من الدكتورة الحالية دكتورة عفاف إلى الدكتورة فاطمة عبدالله احمد ويوم غد الخميس ٣٠ شوال سوف اكمل شهر من تاريخ طلبي والى الان لم يتم تغيير الدكتورة ولم يتم التواصل معي بخصوص طلبي ختما اتمنى الاستجابة إلى طلبي في أسرع وقت ممكن واخيرا لا يسعني إلا أن أتقدم لكم بالشكر الجزيل والعرفان احمد طريف ٩١٠٨٠٤٠٤٤ رقم التواصل ٣٣٠٥٤٨١١ |
تم التواصل مع صاحب الطلب، حيث بينا له أننا لا يمكننا في الوقت الحالي تبديل طبيب العائلة، لأنه يتم عمل تحديث وحتى حين معاودة فتح (WEB) لا يمكن تغيير طبيب العائلة، وقد أبلغنا صاحب الطلب بأنه يمكنه اختيار طبيب العائلة المدرج اسمه في الطلب، حين يعاودون فتح باب الاختيار لطبيب العائلة من جديد.
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JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11055 | 24-05-53149 | 5/9/2024 12:00:00 AM | 5/9/2024 11:08:38 AM | 5/9/2024 12:00:00 AM | ||||||
6188 | MUDASIR RAZA | 990327825 | 37357629 | mudasirraza514@gmail.com | لدي ألم في أسناني منذ يومين وطبيبة الأسنان كانت لا تتعامل بلطف ولم تعطني أدوية وأخبرتني أن آتي بعد الساعة الثانية ظهراً وعندما أتيت بقيت حتى الثالثة مساءاً وأخبروني أن آتي غداً |
تم الاتصال بالمريض و توضيح الامور له وسنقوع بتقديم الخدمة له بتاريخ 12 يوم الاحد |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-05-65478 | 5/2/2024 12:00:00 AM | 5/9/2024 11:26:40 AM | 5/9/2024 12:00:00 AM | |||||
6189 | أم طلال | 36070736 | مركز نظيف وممتاز في الخدمات المقدمه للزوار الكادر الوطيفي والطبي الموجود من احسن الكوادر في جميع النواحي |
تم التواصل مع المراجعه وشكره على هذا الثناء ونسعى دائما لتقديم أفضل ما لدينا من اجل خدمة المراجعين وتقديم الخدمات على اعلى مستوى وبالجودة الممتازه التي يتطلع لها المراجع |
SKC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11985 | 11985 | 24-05-38481 | 5/9/2024 12:00:00 AM | 5/9/2024 1:06:49 PM | 5/9/2024 12:00:00 AM | ||||||||
6190 | SALMAN JAFFAR ABBAS FADHUL | 941108562 | 33000701 | isalman701@gmail.com |
انا من سكنة منطقة بوقوه و نحن تابعين لمركز البلاد القديم. قمت بالذهاب الى مركز جدحفص لاستلام الادوية بتاريخ 6/4/2024 حوالي الساعة التاسعة و النصف مساء و في هذا الوقت كام مركز البلاد القديم مغلقو قد نفذت الأدوية الخاصة بوالدتي، و بخاصة منظم السكر الذي يعتبر مهما قبل الصيام فوجئت بالموظفة ايات باخباري لماذا لا اذهب الى مركز البلاد لاستلام الادويةحيث افادتني أن القانون يمنع استلامي للادوية الشهرية من مركز لم يكن تابع ليو بناء على معرفتي بأن نظام الصحة موحد و يمكن الاطلاع على تفاصيل المريض و ادويته و اوضحت لها هذه النقطة بعدها اخبرتني انها ستضع الملاحظة في النظام تفيد بأن حصولي على الادوية من مركز جدحفص ممنوه لاننا لسنا تابعين له و في المرة الثانية عند الحضور الى المركز لن تستطيع استلام الادوية و بعدها اعطتني الدواء و الغريب في الامر كيف تمكنت من الحصول على الدواء على الرغم انه ممنوع و يخالف انظمة الوزارة، هل فعلا يوجد قانون يمنع استلام الادوية من مركز لسنا تابعين له |
تم التواصل مع المريض و شرح له أن الادوية لازم يتم استلامه عن طريق مركزهم لان كل مركز يخدم كثافة معينة من المرضى و انه يقدر يراجع مراكز 24 ساعة من بعد الدوامات الرسمية مالت مركزهم اللي هي من 7 الى 7 و قد تفهم المريض الوضع |
JHC | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-02315 | 4/7/2024 12:00:00 AM | 7/11/2024 1:07:33 PM | 4/7/2024 12:00:00 AM | |||||
6191 | عبدالله الهاجري | 39411314 | السلام عليكم زوجتي تتعالج في مركز الحد لكبار السن وكل شهر اروح أخذ المستلزمات الطبية من المركز. اليوم رحت الساعة 10:20 وكان عندهم فترة استراحة وهذي من حقهم. سألت الممرضة متى يخلصون فحولوني الى غرفة 75 وكانت الممرضة نسرين وساعدتني قدر المستطاع وأخبرتني بأن الحفاظات وباقي المستلزمات بتستلمهم في الطابق الأرضي عند موظف المستودع |
تم التواصل من قبل مشرفة تمريض الرعاية مع مقدم الاقتراح/ الاستفسار السيد عبد الله الهاجري بخصوص الية صرف مساعدات كبار السن، حيث تم اخباره بقيام القسم والادارة بعمل تغيرات بحيث تسهل الية صرف هذه المساعدات بما يتناسب مع راحة المريض والمراجع.الاجراء: تم نقل جميع مخازن صرفية طلبيات الرعاية منذ فترة وجيزة والى حين الانتهاء من نقل جميع المواد سيتم تفعيل الخدمة حيث انها الى وقتنا الحالي قيد التنفيذ . |
BKH | Administrative | Enquiry | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-05-76589 | 5/6/2024 12:00:00 AM | 5/12/2024 8:50:56 AM | 5/6/2024 12:00:00 AM | ||||||||
6192 | شيخه السليطي | 35539898 | اللحين انا ولدي تعبان ويزوع فوق 8 مرات والم ببطنه ورحت مستشفى الحكومة واخرتها يعطوني موعد على ساعة 10 فليل يعني طفل عمره 8 سنوات ينطر لين ساعة عشر شنو ذي الحالة يعني الواحد يموت لزم تشوف لي حل ضروري اسم ولردي فهد يوسف والمستشفى مركز بنك البحرين والكويت الصحي. |
تم التواصل من قبل مشرفة التمريض واخذ تفاصيل المشكلة من صاحبة الشكوى حيث تم التوضيح من قبلها ان الخطأ ليس من قسم التمريض وإنها تتردد بكثرة على المركز وتشهد للموظفين بتعاملهم الطيب.في تفاصيل الحادثة حيث كان ابن المريضة يعاني من الم في بطنه ويشعر بالغثيان وعند تقييم حالته الصحية كانت علاماته الحيوية كلها في المستوى الطبيعي وبناءا على ذلك تم تقييمه بلفل 5. لقد كان تركيز الشكوى على تأخر موعد الاستشارة على الطبيب، حيث كان ابنها يعاني من الم في بطنه ولا يستطيع الانتظار لفترة أطول لحين قدوم موعد الاستشارة حيث كان الاجراء الاصح والانسب هو إعطاء ابنها لفل 4 حسب تقيم حالته الصحية . تم الشرح لمقدمة الشكوى انه عند حدوث مثل هذه الحالة يجب الرجوع لقسم التمريض او ممرضين التصيف لإعادة تقييم حالة المريض ومباشرة علاجه بما تتطلب حالته الصحية. وتم الاعتذار من مقدمة الشكوى |
BKH | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-05-31693 | 5/7/2024 12:00:00 AM | 5/12/2024 8:53:51 AM | 5/5/2024 12:00:00 AM | |||||||
6193 | كوثر القصاب | 35082778 | الارقام في الجهاز لا نستطيع ان نقرأها الرجاء تغيير الجهاز |
تم التواصل مع المريضة وتم شرح نوع المشكلة والسعي لحلها وسبب تأخر الحل وان المتابعه مستمرة من قبل الادارة - وقد تم اصلاح الجهاز |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-05-88568 | 5/8/2024 12:00:00 AM | 5/12/2024 10:52:30 AM | 5/9/2024 12:00:00 AM | |||||||
6194 | ايمان اسماعيل | 39426430 | الحمامات (النساء في الطابق الاول) لا يوجد بها صابون دائما – تعديل ولفات الماء في المراحيض – ارجو تقليل نسبة الماء المتدفق لغسل انفسنا بعد قضاء الحاجات |
تم محاولة الاتصال بالمريضة عدة مراة ولكنها لم ترد على الاتصال – وتم تفقد الحمام وتبين انه يوجد به صابون. وبالنسبة الى مستوى قوة الماء فإنه قابل للتحكم فيه من قبل الشخص |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-05-65119 | 5/8/2024 12:00:00 AM | 5/12/2024 10:54:29 AM | 5/9/2024 12:00:00 AM | |||||||
6195 | NEDHAL AHMED ABDULLA ALASKAFI | 800011490 | 800011490 | nedhalaleskafi@hotmail.com | Dear (Jidhafs HC & Sara Assad, Thank you for your exceptional efforts, commotment and dedication and for being the backbone of all our successful service my mom Fatima Ahmed Rashed with CPR 550129421 she recieves her monthly medicine few days ago from MS assad she was very thankful for Sara service and treatment. I was living the United States Of America California almost 12 years arrive recently and every month I go with my mohter to get her medcine, I really dont see other staff like her amazing with her smiling face, she consistency attention to details and determiniation are appreciated and always impacted the organization.
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تم التوالصل مع المريض و مدح في شغل الموظفة و في خدمة المقدمة من قبل صيدلية مركز جدحفص الصحي |
JHC | Administrative | Appreciation | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-46973 | 3/31/2024 12:00:00 AM | 5/12/2024 1:06:08 PM | 3/31/2024 12:00:00 AM | ||||||
6196 | Maryam Ali Abdulla | 39192766 | بالنسبة إلى قسم التمريض توجد مشكلة عدم توفر ملقط لازالة هدب العين و كانت الحالة تستدعي ازالته فطلبت من الممرضة جلب الملقط من المنزل مما تعطل في اداء الخدمة المقدمة |
تم التواصل مع المريضة المذكورة اعلاه و اعلامها بتوفر الملقط الخاص بازالة هدب العين و امكانية حضورها اي وقت لتلقي الخدمة اثنت المراجعة قسم التمريض على سرعة الاستجابة و دوام الاهتمام بالمرضى و توفير افضل عناية لهم |
JHC | Administrative | Complaint | Drugs Availability | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-05-45988 | 4/21/2024 12:00:00 AM | 5/12/2024 2:02:14 PM | 4/21/2024 12:00:00 AM | |||||||
6197 | taher ali bakir | 751118915 | 33528776 | I recently shifted from riffa to manama block 328 I would ilike to know which hc I sould visit and the working hours for that health center it shows the riffa health center in sehati app |
تم التواصل مع العميل وابلاغه بالمركز التابع له كما تحديث بياناته في النظام |
SKC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-05-28456 | 4/9/2024 12:00:00 AM | 5/12/2024 2:25:05 PM | 4/9/2024 12:00:00 AM | |||||||
6198 | jamal aljenaid | 670105287 | 36373662 | انا من اصحاب الامراض المزمنة والذي يتطلب اخذ العلاج والحبوب من المركز الصحي كل شهر واثناء مراجعتي لمركز الشيخ صباح السالم يتم التحقيق معنا والتدقيق على الاستلام الشهري للادوية بشكل مقزز ومهين للامانة وينبغي ايجاد مرونه اكثر لاستلام الادوية حيث ان الوصفه مدتها ستة شهور ولا ينبغي تقييد الاستلام كل شهر والاعظم من ذلك تعنت الموظفات وتحججهم بموعد الاستلام لان يكون قد مضى شهر كامل وهذه المرة حضر للاستلام قبل اسبوع وتمت رفض اعطائي الدواء بحجة عدم امكانية ذلك لحضور قبل انهاء الشهر الكامل بدون مراعاة للظروف الاجتماعية او عدم امكانية الحضور مره ثانية او لاي سبب وبالامكان الصرف مدام الادوية مقررة من الطبيب المعالج وحق اصيل لكل مريض بحريني للاسف يمنع استلام من قبل موظفي الصديلة وقد ابلغب مشرف المركز وحرصت ايصال الامر للجهات المعنية للعلم والنظر في ايجاد مرونة ومحاسبة المعيين |
تم التواصل مع المريض من قبل موظفي الصيدلية وحل سوء التفاهم |
SKC | Administrative | Complaint | Policy & Procedure | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-05-44010 | 5/2/2024 12:00:00 AM | 5/12/2024 2:44:43 PM | 5/2/2024 12:00:00 AM | ||||||
6199 | Abeer Alkooheji | 940811960 | 33292229 | انا ودي اتكلم عن الموضوع الي حصل لي في مركز الشيخ صباح السالم اما ولدي الحين بيكمل شهرين ومحد في المركز كلمني علشان موعد التطعيم ولين رحت المركز علشان اخذ موعد حق التطعيم عطوني بعد ثلاثة اسابيع يعني ولد بيكون ثلاث شهور وايد بيتأخر عن وقت التطعيم حق الشهرين وقلت لهم ما يصير الموعد بعيد عن وقت التطعيم الي مفروض يكون مقارب حق موعد تطعيم اربعة شهور وهاي الامر بيضر ولدي |
بناءاً على الشكوى الواردة على برنامج تواصل تم التواصل مع والدة الطفل سلمان ابراهيم عبدالغفار الكوهجي وابلاغها بتقدم الموعد |
SKC | Administrative | Complaint | Appointments | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-05-18228 | 3/28/2024 12:00:00 AM | 5/12/2024 2:54:35 PM | 3/28/2024 12:00:00 AM | ||||||
6200 | عبدالمهدي عبدالله | 39050011 | قسم السجلات زينب - حسن - نضال
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MJK | Administrative | Appreciation | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-05-94767 | 5/9/2024 12:00:00 AM | 5/13/2024 8:31:28 AM | 5/12/2024 12:00:00 AM | |||||||||
6201 | عبدالمهدي عبدالله | 39050011 | بالخصوص دكتورة مها الملا ودكتورة روينة جمعة |
MJK | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-05-79719 | 5/9/2024 12:00:00 AM | 5/13/2024 8:33:05 AM | 5/12/2024 12:00:00 AM | |||||||||
6202 | عبدالمهدي عبدالله | 39050011 | قسم التمريض انجاز بكفائة سريعة |
MJK | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-05-38195 | 5/9/2024 12:00:00 AM | 5/13/2024 8:34:31 AM | 5/12/2024 12:00:00 AM | |||||||||
6203 | عبدالمهدي عبدالله | 39050011 | قسم الصيدلية ايمان |
MJK | Administrative | Appreciation | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-05-85975 | 5/9/2024 12:00:00 AM | 5/13/2024 8:35:33 AM | 5/12/2024 12:00:00 AM | |||||||||
6204 | Shaheen Aljuned | 38493849 | يسعد لي يومكم خبرتوني في بلاغ سابق انه دواء الضغط الفرنسي نترلكس راح يتوافر تقريبا في مارس ولكن للأسف إلا الآن لم يتوافر علما بانه العلاج البديل غير مناسب لي وتم رفع بلاغ في الصيدلية |
السلام عليكمتم التواصل مع العميل و تم ابلاغة بانه سوف يتم استلام الدواء اليوم و سوف يتم التواصل معه لتسليمه الدواء تحياتي
|
BKH | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-05-86699 | 5/13/2024 12:00:00 AM | 5/13/2024 9:01:35 AM | 5/13/2024 12:00:00 AM | |||||||
6205 | هاني عبدالله | 790306310 | 39865485 | السلام عليكم عندي نتائج طبية الى ابنتي في مستشفى النعيم ,كيف احصل عليها عن طريق النت ؟ رقمها الشخصي 090603664 ولكم جزيل الشكر والتقدير
|
تم الاتصال الى صاحب السؤال واخباره بأنه يستطيع اخذ النتائج عبر طريقتين أما التسجيل والحضور للطبيب في المركز أو الاتصال عن طريق مركز الاتصال لحجز موعد على طبيب بالاتصال |
NHC | Administrative | Enquiry | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-05-44556 | 5/12/2024 12:00:00 AM | 5/13/2024 9:54:10 AM | 5/13/2024 12:00:00 AM | |||||||
6206 | mohsen a.aziz mohsen | 170114155 | 34118448 | غرف التصنيف ليست كافية على حجم المرضى وبالخصوص أيام الجمعة
تم فتح ملف التصنيف ولم يتم مناداتي لمدة ساعة كاملة وأنا وأبني ننتظر |
تم التواصل مع صاحب الشكوى لمعرفة حيثيات الموضوع. حيث تبين أن ملف المريض تم فتحه بعد انشغال الممرضة مع حالة طارئة أخرى دون اغلاقه مما تتسبب في مناداة المرضى الآخرين غيره. |
SJC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-05-04959 | 5/12/2024 12:00:00 AM | 5/13/2024 1:52:29 PM | 5/13/2024 12:00:00 AM | ||||||
6207 | جاسم محمد | 970909403 | 34005626 | السلام عليكم ورحمة الله وبركاته اولا اريد ان اشكركم على جهودكم في خدمة الوطن والمواطن ثانيا انا مواطن بحريني احمل رقم الشخصي 970909403 واسمي جاسم محمد ارغب بإزالة طبيب العائلة عن اسمي في تطبيق آي صحة لأني اواجه مشكلة في حجز الموعد من تطبيق صحتي في اكثر من مناسبة واكثر الاوقات يكون طبيب العائلة مشغول او جميع مواعيده محجوزه ولا يمكنني اختيار طبيب آخر في ذلك الوقت فلذا ارجوا منكم قبول طلبي ورسالتي وهذا ولكم مني جزيل الشكر والتقدير |
السلام عليكم بعد الإتصال بالمراجع تبين هناك سوء فهم بالنسبة لأختر طبيبك يريد ان يمسح طبيب العائلة وبينا له حقيقة الوضع بأنه برنامج متبع من قبل المراكز الرعاية الصحية وفي النقطة الأخرى بأنه وقت تكون الطبيبه مواعيدها ممتلئه او في اجازه يصعب حجز موعد على طبيب آخر في تطبيق صحتي أوضحت له بأن هناك تحديث للبرنامج سيتم الإنتهاء منه قريبا سيتيح للمراجعين اخذ موعد على طبيب آخر في حال عدم وجود مواعيد عالطبيبة او في اجازه.. وتفهم الأمر مع تحياتي إسماعيل درباس إداري مركز الشيخ صباح السالم |
SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-05-62906 | 5/13/2024 12:00:00 AM | 5/14/2024 12:42:14 PM | 5/14/2024 12:00:00 AM | ||||||
6208 | seham abdullamer isa | 791006409 | 39183987 | السلام عليكم . بغيت اقدم شكوى بخصوص تقديم طلب لجلب ممرضة تعاين الوالدة التي تحمل الرقم الشخصي 520056124 باسم فاطمة حسن مكي التي تحتاج الى الرعاية و المتابعه من المنزل |
بخصوص شكوى تواصل رقم مراجعه 2461755643 تم الاتصال بأبنه المريضه تم توضيح آليه الزيارات المنزلية |
ISC | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 24-05-82744 | 5/12/2024 12:00:00 AM | 5/14/2024 1:17:29 PM | 5/14/2024 12:00:00 AM | ||||||
6209 | CRISANA ASPERGA | NILL | 36082651 | Doctors and nursing are good also reception counter . im happy with their service. |
ISC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 24-05-88268 | 4/22/2024 12:00:00 AM | 5/15/2024 8:49:35 AM | 4/25/2024 12:00:00 AM | ||||||||
6210 | wafa mohammed | 880305517 | 39366200 | she want tp take an appointment in salmaniya for skin specialist but in app sehati only show health center not salmaniya .
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تمت محاولة الاتصال عدة مرات بالمريضه و لم يتم الرد و تم ارسال ايميل للمريضه |
ISC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 24-05-05071 | 5/13/2024 12:00:00 AM | 5/16/2024 10:22:08 AM | 5/16/2024 12:00:00 AM | ||||||
6211 | محمد سلمان | 33744415 | يفضل تعيين شخص يقوم بتنظيم الدخول على الطبيب بدل الضرب على الباب |
السلام عليكمتم التواصل مع العميل و تم شكره على المقترح المقدم و تم ابلاغه بان سوف يتم العمل بهتحياتي |
BKH | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-05-00907 | 5/7/2024 12:00:00 AM | 5/16/2024 12:55:42 PM | 5/9/2024 12:00:00 AM | ||||||||
6212 | غزلان ايهاب | 32218568 | اشكر د فاطمه العرادي |
تم شكر مقدمة الرسالة و كذلك تم شكر الطبيبة |
BKH | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-05-99189 | 5/14/2024 12:00:00 AM | 5/16/2024 1:02:23 PM | 5/16/2024 12:00:00 AM | ||||||||
6213 | غزلان ايهاب | 32218568 | اشكر الموظف علي بقسم السجلات |
السلام عليكمتم شكر المريضة على هذه المبادرة و كذلك تم شكر الموظق لتميزه
تحياتي |
BKH | Administrative | Appreciation | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-05-19081 | 5/14/2024 12:00:00 AM | 5/16/2024 1:04:14 PM | 5/16/2024 12:00:00 AM | ||||||||
6214 | SAYED MOHAMED A.AMEER JAAFAR ALHELAIBI | 930803477 | 33752727 | sayedmohammed93.sm@gmail.com | الرجاء تدريب الأطباء على التعامل الجيد مع المرضى وألا يقومون برمي التهم عليهم بأنهم شكاكين وفيهم وسواس خاصةً أن الاستماع والإنصات لشكاوى المرضى هي نصف العلاج وللأسف بعض الأطباء يفتقر لهذا الأمر فيقوم برمي كلمات تجرح نفسية المريض وتتسبب في أذيته |
تم التواصل مع الطبيب و وضحت الطبيبة بأن قصدها طمأنة المريض و لم تقصد أي أذى للمريض. تم التواصل مع المريض و توضيح ذلك. |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-19471 | 5/19/2024 12:00:00 AM | 5/21/2024 10:37:28 AM | 5/19/2024 12:00:00 AM | |||||
6215 | SAYED MOHAMED A.AMEER JAAFAR ALHELAIBI | 930803477 | 33752727 | sayedmohammed93.sm@gmail.com | تقدمت بطلب لتغيير طبيب العائلة الذي أتعالج عنده ولحد الآن لم يتم الاستجابة لطلبي بتغييره، الرجاء النظر في طلبي والاستجابة له بتغيير طبيب العائلة بشكل سريع |
تم التواصل مع العميل و الاستماع على تفاصيل الشكوى، حيث تم شرح الاجراءات المتبعة لتغيير طبيب العائلة |
JHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-68026 | 5/19/2024 12:00:00 AM | 5/19/2024 11:49:29 AM | 5/19/2024 12:00:00 AM | |||||
6216 | salman ebrahim salman | 32235995 | سوء معاملة المريضعيادة الدكتورة إيمان سيد مجيد |
تمت محاولة التواصل مع المريض أكثر من مرة ولم يرد |
SJC | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-05-15097 | 5/13/2024 12:00:00 AM | 5/19/2024 1:36:17 PM | 5/15/2024 12:00:00 AM | |||||||
6217 | سلام يوسف إبراهيم | 34419341 | شكوى على د. سامي سلامة |
تم الاتصال بصاحب الشكوى مرتين على يومين مختلفين ولم يرد |
SJC | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-05-94137 | 5/14/2024 12:00:00 AM | 5/19/2024 2:19:33 PM | 5/16/2024 12:00:00 AM | |||||||
6218 | sayed mohd ali | 33284148 | أشكر قسم سحب الدم على حسن المعاملة وتسهيل عملية إدخال المرضى وخفة يدهم وهم يبتسمون |
تم توصيل الشكر للموظفين |
SJC | Proffesional | Appreciation | Laboratory | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-05-58530 | 5/20/2024 12:00:00 AM | 5/20/2024 10:40:21 AM | 5/20/2024 12:00:00 AM | ||||||||
6219 | sayed mohd ali | 33284148 | أتوجه بالشكر الجزيل والأمتنان للمرضى فوزية قسم الرعاية على حسن التعامل معي رحابة صدر وطيبة أخلاقها الممتازة وأتمنى لها التقدم في عملها |
تم توصيل الشكر للموظفين |
SJC | Proffesional | Appreciation | Mother and Child Care | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-05-09136 | 5/16/2024 12:00:00 AM | 5/20/2024 10:48:11 AM | 5/20/2024 12:00:00 AM | ||||||||
6220 | زهراء فيصل العلوي | 810207494 | 33053367 | Al.alawie15@hotmail.com | قسم المختبر كل الشكر لكم على حسن تعاملكم مع المرضى منال والسيدة بتول والشكر للدكتورة وديعة وقسم الأستقبال |
تم توصيل الشكر للموظفين |
SJC | Proffesional | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-05-49263 | 5/20/2024 12:00:00 AM | 5/20/2024 10:54:57 AM | 5/20/2024 12:00:00 AM | ||||||
6221 | Ahmed Omran | 010900730 | 34349789 | ahmedomran982@gmail.com | السلام عليكم بغيت استفسر عن تفاصيل فحص الزواج ما هي الطريقة و هل يجب حجز موعد و اوقات العمل الا اقدرر اروح فيها وشكراً |
تم التواصل مع صاحب الاستفسار والرد عليه بخصوص مواعيد فحص قبل الزواج واعلامه بالأيام والأوقات المخصصة لذلك. |
JHC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-32992 | 5/20/2024 12:00:00 AM | 5/20/2024 2:08:07 PM | 5/20/2024 12:00:00 AM | ||||||
6222 | Sayed Alhelaibi | 930803477 | 33752727 | sayedmohammed93.sm@gmail.com | تبعًا لإفادة الموظفة المعنية لديكم بالأمس بخصوص الشكوى رقم 2461415719 أنه قد تم تغيير طبيبي العائلة في النظام لديكم، قمت بمراجعة وتحديث تطبيق صحتي ولا يزال اسم طبيب العائلة السابق هو الذي يظهر لي في الصفحة حسب الصورة المرفقة، الرجاء تغيير اسم طبيب العائلة للطبيب الجديد (دكتور عماد البصري) في التطبيق لكي أتمكن من حجز موعد طبي لي وشكرًا |
تم التواصل مع صاحب الشكوى ، وقد اتضح أنه تم تغيير طبيب طبيب العائلة من خلال نظام أي صحة محيث أن هناك تحديثات على النظام WEB ولم يتم عمل تغيير عن طريق الـ وهو مغلق حالياً ولا يمكننا عمل التغيير المطلوب إلا بعد الانتهاء من التحديثات على النظام ومن ثم إعادة فتحته. وأن هذا ليس من اختصاصنا نحن في المراكز الصحية |
JHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-13885 | 5/20/2024 12:00:00 AM | 5/20/2024 3:29:31 PM | 5/20/2024 12:00:00 AM | |||||
6224 | Hajar Faraj | 35565056 | ذهبت الى مستشفى انجيير في تاريخ 18 ابريل 2024 لتحديث بيانات طبيب العائلة لتسنح لي الفرصة ان احجز من البرامج صحتي تلقائيا ان اردت اخذ موعد. لكن الموظف استقبلني بأسلوب فظ وبطريقة سيئة وبالاضافة الى ذلك عندما اعطاني استمارة تحديث بيانات طبيب العائلة وقمت بملئها ولكن فوجئت انه حتى اليوم بتاريخ 7 مايو 2024 لم يتم تحديت البيانات حتى الان ولا استطيع حتى الان اخذ الموعد من برنامج صحتي وبتاريخ 1 مايو 2024 (يوم الاعمال )ذهبت الى المستشفى ذاته بهذا التاريخ واستقبلتني موظفة واخبرتها بما حصل ف اخبرتني بأسم الشخص الذي تعامل معي بتاريخ 18 ابريل 2024 ويدعى محمد حسن ويعمل كاتبا بهذا المستشفى |
تم التواصل مع صاحبة الشكوى والاستماع الى ملاحظاتها وتم افادتها بأن الموقع به صيانه حاليا وسيتم عمل اللازم حال تفعيله من جديد وبالنسبة الى الموظف المعني تم التحدث معه والتنويه عليه بخصوص اسلوب التعامل |
YAE | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-89068 | 5/8/2024 12:00:00 AM | 5/21/2024 9:00:41 AM | 5/9/2024 12:00:00 AM | |||||||
6225 | Sayed Adnan Alseba | 39263239 | السلام عليكم قمت بمراجعة قسم رعاية الامومة في مركز يوسف انجنير الصحي في مدينة عيسى ولفت نظري ان موظفي الاستقبال غير موجودين على كونتر الاستقبال وعندما قمت بالسؤال عن الموظفين قال لي شخص لا اعرف هل هو موظف او شيء آخر ان عليي انتظار الموظفة او الموظف لمدة نصف ساعة لأنهم ذهبوا للإستراحة؟ هل هذا امر قانوني في قسم للأطفال؟ ومضت النصف ساعة ولم يرجع أحد لموقعه إن كان هناك وقت للإستراحة بهذا الطول |
تم التواصل مع العميل من قبل اداري المركز والاستماع الى ملاحظاته وارائه وتم التحدث معه عن اوقات الاستراحة للموظفين وبأن كاتبة قسم الرعاية احيانا تظطر لتأخير وقت استراحتها الى الاوقات التي يقل فيها عدد المراجعين وتم التفهم |
YAE | Administrative | Complaint | Waiting Period | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-35236 | 5/14/2024 12:00:00 AM | 5/21/2024 9:03:59 AM | 5/15/2024 12:00:00 AM | |||||||
6226 | Yasser Abdulla | 33338463 | اتيت الى المركز يوسف انجنير صحي لدي حساسية شديدة ودقات قلبي مرتفعة لاخذ العلاج الحساسية وسبق ان اخذتها من قبل فتفاجئت بكلام الممرضات والتسجيل بان الدكاترة كلهم في اجتماع وبريك فسالتهم لا يوجد دكتور مناوب يغطي مرضى الطوارئ قال لي موظفين التسجيل لا يوجد اي طبيب مناوب للمرضى الطوارئ ويوجد تعميم داخلي بان جميع الاطباء يذهبون في بريك جماعي موحد هل هذا من العدل ان يترك المرضى لمدة نص ساعة او ساعة ولا يوجد طبيب مناوب للمرضى الطوارئ |
تم التواصل مع المريض من قبل رئيسة الاطباء وتم التوضيح له ان استراحة الاطباء موحده بقرار من ادارة المراكز الصحية وليس بتعميم داخلي . كما انه توجد اكثر من عيادة لتصنيف وعلاج الحالات الطارئة خلال وقت الاستراحه . وقد تم معاينة ملف المريض وتبين ان مستوى تصنيفه 5 وليس طوارئ وتم معاينته من قبل الطبيب وعمل اللازم حسب الاجراء الطبيعي المتبع |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-10743 | 5/15/2024 12:00:00 AM | 5/21/2024 9:07:05 AM | 5/16/2024 12:00:00 AM | |||||||
6227 | Ebtisam Naji | 33786815 | كيف اغير الفريق الطبي الذي اخترته الى اخر من برنامج صحتي |
تم التواصل مع المريضة وتزويدها بالمعلومات عن كيفية طلب تغيير طبيب العائلة |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-72349 | 5/19/2024 12:00:00 AM | 5/21/2024 9:08:49 AM | 5/19/2024 12:00:00 AM | ||||||||
6228 | Lolwa Seyadi | 39406100 | السلام عليكم هل دواء hydralazine 10 mg متوفر في المراكز الصحية ؟ |
تم التواصل مع المريض من قبل المعنيين في الصيدلية والرد على الاستفسار بأن الموجود في المركز الصحي تركيز اخر للدواء وان التركيز 10 ملغرام غير متوفر وقد تفهم الامر |
YAE | Administrative | Enquiry | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-27120 | 5/19/2024 12:00:00 AM | 5/21/2024 9:11:29 AM | 5/19/2024 12:00:00 AM | ||||||||
6229 | Fatima Aseeri | 33717989 | السلام عليكم كيف يمكنني تغيير طبيب العائلة؟؟ أنا لم اختار طبيب ولم اكن اعلم علينا ان نختار تفاجأت ان تم ضم اسمي واسم أبنائي تحت اسم دكتور جدا سيئه اتمنى يتم تغيير طبيب العائله لنا |
تم التواصل مع المريضة والاستماع الى ملاحظاتها وتم افادتها بالالية المتبعه لتغيير طبيب العائلة |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-39414 | 5/19/2024 12:00:00 AM | 5/21/2024 9:13:15 AM | 5/19/2024 12:00:00 AM | ||||||||
6230 | Batool Almudawib | 36526521 | استهتار بوقت المرضى ، انتظرنا بعد الموعد اكثر من ساعة ونصف وغياب التواصل بين ادارة المركز والمرضى. حجزنا موع في نركز يوسف عبدالرحمن انجنير عن طريق مركز عن طريق مركز للاتصال و تم اخبارنا بأن الموعد مع دكتور اسامة العريض الساعة 11:50 دقيقة وصلنا على الموعد وانتظرنا لأكثر من نصف ساعة ولم يتم ادخالنا وعند السؤال قسم الحجوزات تم اخبارنا انه مشغول باجراء عملية. تم تحويلنا على دكتورة أخرى وبعد انتظار لاكثر من 20 دقيقة جاءت الدكتورة التي يبدو انها كانت في استراحة وانتظرنا بعد ما جاءت أكثر من 20 دقيقة وبعد ان يأسنا من وبعد طول التعب قررنا الخروج إلى مستفشى آخر وعندما وصلنا للباب الرئيسي جاء النداء باسم الولد فرجعنا وتفاجئنا بدخول مريض آخر. انتظنرنا الانتهاء من المريض ودخلنا واخبرت الدكتورة باننا انتظرنا لاكثر من نصف ساعة وعندما جاء دورنا لم تنتظر قدومنا دقيقة واحدة. الولد كان يشتكي من ألم جهة القلب فحولتنا لاخذ تخطيط ، وعندما جهز التقرير ورجعنا لتسليمه ، لم تقرئه وجعلتنا نتتظر . قضينا ساعتين في المركز لنخرج مثل ما دخلنا بدون علاج.. قمة في الاستهتار وعدم احترام المريض !! |
تم التواصل مع العميله من قبل رئيسة الاطباء والاطمئنان اولا على حالة الولد وتم السؤال عما حصل بالتفصيل والاعتذار عما يكون قد بدر من طاقم المركز من مضايقة لها من دون قصد وسيتم التواصل مع الاطباء المعنيين للوقوف على سبب التاخير وعدم تكراره مرة اخرى وقد ابدت المشتكية عن تقديرها على الاتصال والاطمئنان على الولد وذلك ما لزم |
YAE | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-33339 | 5/19/2024 12:00:00 AM | 5/21/2024 9:16:53 AM | 5/19/2024 12:00:00 AM | |||||||
6231 | Muslim Mohammed | 950506729 | 33235375 | Crazym33340@gmail.com | سلام عليكم انا عندي مشكله انا ساكن في ديار المحرق انا و زوجتي حطين المركز صحي مال عراد و ولدي حطينه مركز الدير قبل فطره كان المركز مال عراد شلون تغير مادري والموعد مال الطتعيم اختفه يوم كلمت المركز مال عراد محد سوا لي شي ابي حل حق الموضوع |
تم التواصل مع العميل وتحديث عنوانه على مركز الدير وازالة الرابط بمركز عراد وابلاغه بالحضور للمركز لاختيار الطبيب وحجز مواعيد التطعيم للطفل |
NDC | Administrative | Complaint | Appointments | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-05-79406 | 4/24/2024 12:00:00 AM | 5/21/2024 1:14:50 PM | 4/24/2024 12:00:00 AM | |||||
6232 | أم مشعل | 650400240 | 39337475 | أود الإشارة إلى أنني عانيت مؤخرا من صفير حاد من الاتف (صوت صفير) وراجعت استشاري الا انني اكتشفت صدفة ان انفي من الاعراض الجانبية لعقار الضغط tabuk ارجو الانتباه لهذه المشكلة اذ قد يتعرض لها اي مريض آخر |
قمت بالتواصل مع المريضة أم مشعل, بعد الأطلاع على وصفتهاتم استلام الدواءTRNORYL 10MG(PERINDOPRIL 10MG)-TABUK تاريخ 8/4/2024 ,كانت تستلم دائما الشركة الأصلية((COVERSYL 10MGوقد اوضحت لي وجوداعراض لم تظهر لها من قبل(صفير في الانف)تم نوجيه المريضة لطبيب المركز لفحصها والأطمئنان على صحتها, واذا في امكانية من تبديل الدواء ولمعرفة اذا كانت المشكلة من المادة الفعالة(PERINDOPRI)))او من الشركة البديلة TABUK في هذة الحالة سوف يتم ابلاغ المخازن لعدم توفيرة مرة أخري, |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-05-74988 | 4/24/2024 12:00:00 AM | 5/21/2024 1:22:27 PM | 4/29/2024 12:00:00 AM | ||||||
6233 | لا يوجد | 35364636 | قسم الأسنان، لا يوجد مرضى في العيادة وتم رفض علاج ابنتي البالغة من العمر 6 سنوات، الساعة 4:30 قسم الأسنان تم رفض علاج طفلة بحجة انتهاء الوقت الساعة 4:30 ولا يوجد مرضى في القسم |
1-تم توضيح للمريضة نظام العمل بعيادة الاسنان ( عن المواعيد و مواعيد الطوارئ و التعقييم). و تم التوضيح بأن يومها المواعيد كانت مكتملة و أن العيادة استقبلت أيضا عدد من الحالات الطارئة, مما أدى الى ضرورة تعقييم بالعيادة (يحتاج الى وقت مناسب) , كما أنه لم يكن هناك فرصة لتسجيل مرضى حالتهم غير طارئة. و أن المريضة حالتها حسب كلامها أنها غير طارئة. اذ انها لم تحضر لعلاج اسنانها فيما بعد و لم تقم بعلاجهم في أي عيادة خارجية. 2-و بعد الشرح الوافي, تقبلت المريضة , و اعتذرت عن سوء الفهم. 3- تم التواصل مع الطبيبة المناوبة عصرا المعنية ( د. مزنة), و تم التأكيد عليها بتسجيل مرضى الطوارئ في حالة اكتمال المواعيد. |
NDC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-05-01451 | 4/24/2024 12:00:00 AM | 5/21/2024 1:24:46 PM | 4/25/2024 12:00:00 AM | |||||||
6234 | صالح الصيادي | 880914793 | 97333005054 | salehnaji69@gmail.com | السلام عليكم ورحمة الله وبركاته منذ اكثر من شهرين وانا منتظر ادراجي انا وعائلتي في نظام طبيب العائله ولم يتم الى يومنا هذا بالرغم من اني راجعت المركز اكثر من مره وكان ردهم ان النظام مقفل من قبل وزارة الصحه ولا يستطيعوا ان يقوموا باضافتي الى طبيب العائله ارجوا منكم التكرم في حل المشكله. الرقم الشخصي 880914793 الرقم الشخصي للزوجه 910120447 الرقم الشخصي للولد 160112796 |
تم التواصل مسبقا مع المريض وابلاغه بأن النظام في الوقت الحالي مقفل وفي حال تم فتح النظام سيتم ادخال بياناته وبيانات عائلته لكن المريض ابلغني بأنه سيفتح الشكوى مره اخرى لحين حل الموضوع |
NDC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-05-14706 | 4/24/2024 12:00:00 AM | 5/21/2024 1:28:44 PM | 4/24/2024 12:00:00 AM | |||||
6235 | BADER Yusuf | 990211940 | 37337066 | bo0oreem2@gmail.com | السلام عليكم ورحمة الله وبركاته اريد اخذ موعد في مركز البحرين والكويت بالدير وانني مريض واريد اخذ موعد لكي اتعالج ب المركز الصحي ولكن اتصل ولم يتم ارد على اتصالي وكل مكالمة تتجاوز فوق ٩ دقايق ومتصل ٥ مرات بين فتره و فتره تقريبا من اساعه ٨ صباحاً ولغاية اساعه ١٢ ولم يتم ارد علي شاكرين لكم ارجو منكم قبول هذا الخطاب وشكراً |
تم التواصل مع العميل وابلاغه بأخذ المواعيد عن طريق 80007000 أو تطبيق صحتي أو الحضور الشخصي ابلغني المريض بأنه 80007000 لا يرن الهاتف وينقطع أما تطبيق صحتي فيحتاج لاختيار الطبيب تم ابلاغ المريض للحضور للمركز واختيار الطبيب وتم تنبيه الموظفين للرد على البدالة |
NDC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-05-24686 | 4/30/2024 12:00:00 AM | 5/21/2024 1:34:39 PM | 4/30/2024 12:00:00 AM | |||||
6236 | Mahmood Yusuif | 001204386 | 97336641617 | mahmoodabbasahmed@gmail.com | أمي أختارت طبيب العائلة وأصبحت الطبيبة التي اختارتها أمي طبيبة العائلة لجميع أفراد عائلتنا على الرغم من أنّي رجل بالغ ولا أرى أنه يصح أن يتم فرض اختيار أمي علي. قبل أن تختار أمي الطبيبة كنت على متابعة مستمرة مع طبيب آخر، الطبيب الآخر يعلم تفاصيلي الطبية، يعلم مشاكلي الصحية ويملك معرفة تامة بتاريخي الصحي وحالتي الصحية، الآن لا يمكنني أن أحجز موعد مع هذا الطبيب والسبب هو اختيار امي لطبيبة آخرة، كيف يمكنني أن أغير طبيبي وبدون أن أغير طبيب باقي أفراد العائلة؟ |
تم التواصل مع المريض وابلاغه بالحضور للمركز الصحي وملأ استمارة تغيير طبيب العائلة. |
NDC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-05-70970 | 5/5/2024 12:00:00 AM | 5/21/2024 1:47:36 PM | 5/5/2024 12:00:00 AM | |||||
6237 | Noor Ahmed | 930303369 | 36858775 | noursjawad@gmail.com | ٧ جلسات علاج مائي أذهب ٧ صباحاً وموعدي ٧ونص ولم اتاخر بتاتاً باليوم وصلت ٧و٢٥ ولم اجد موقف للسيارة فتاخرت ٧.٣٥ دخلت المستشفى و لم يتم استقبالي رغم ان وقت تحدثي مع الاخصائية ٧.٤٥ لانني كنت جالسه في قسم الانتظار ولم يتم علاجي رغم وجود الم مستمر في اسفل الظهر و تم تاجيل الموعد! |
تم الاتصال بالمريضه وشرح نظام استقبال المرضى في العلاج المائي مع اهميه الالتزام بعدد معين من المرضى داخل بركه العلاج في المره الواحده وتفهمت الوضع .مع العلم ان المريضه حضرت اليوم وحصلت على جلسه العلاج المائي بشكل اعتيادي |
ISC | Administrative | Enquiry | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 24-05-60338 | 5/21/2024 12:00:00 AM | 5/21/2024 1:48:06 PM | 5/21/2024 12:00:00 AM | ||||||
6238 | Amina mohd ali Alansari | 870100939 | 97338066671 | amina.alansari@icloud.com | مركز الدير الصحي ذهبت لأخذ موعد ساعه ١٢:٤٠ الظهر وقالت لي موظفة الاستقبال ليس هناك مواعيد الي اليوم الثاني والموظفه كونتر ٢ الاستقبال لا تتعاون وترفع صوتها وليس لديها لباقه مع المرضي ..كيف مركز صحي ليس به مواعيد ؟ واتصل ف المواعيد اريد اخذ موعد لا احد يرد علي اكثر من ١٢ دقايق الي الان ولم يتم الرد علي !!!! |
تم التواصل مع المريضة والاعتذار منها بخصوص اسلوب الموظفة وتم ابلاغها بنظام المواعيد وامكانية حجز المواعيد عن طريق تطبيق صحي وابلاغها بالحضور للمركز واختيار طبيب العائلة حتى تتمكن من اخذ موعد في تطبيق صحتي. وتم سؤال المريضة هل كانت حالة طارئة أم اعتيادية وابلغتني المريضة بأن الموظفة ارسلتها لقسم التصنيف لكنها لم تذهب وخرجت من المركز. تم تنبيه الموظفة بضرورة حسن التعامل مع المرضى والمراجعين. |
NDC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-05-96920 | 5/6/2024 12:00:00 AM | 5/21/2024 2:10:55 PM | 5/6/2024 12:00:00 AM | |||||
6239 | محمد أحمد | 911006699 | 97333995477 | mohd.abdamir@gmail.com | واجهت مشكلة في الحصول على اجازتي المرضية من المركز الصحي خبرتني الدكتورة ان الاجلزة بتكون موجودة في الموقع زرت الموقع و صار لي ساعة كاملة اتأكد من التواريخ يس ما قدرت احصل بيانات الإجازة من المسؤول عن مثل هذي الاخطاء؟ شلون اقدر احصل اثبات الإجازة ؟ ليش ما يكون في جهاز في المركز الصحي يقدر من خلاله المواطن بكل سهولة يتاكد من وجود اجازته او على الدكتور المراجع يعطيه تذكرة اجازة برقم سري معين يقدر من خلاله يتاكد من الإجازة في الجهاز بصراحة الموظفين في مركز الدير غير متعاونين و ما يساعدون المريض حتى ما يبون يكلمون الدكتور يقولون له انت روح كلم الدكتور ، لازم يتحاسبون الموظفين على هالاهمال هذا واجبهم ارجوكم ساعدوني احصل اجازتي المرضية الي هي المفروض تكون اليوم شكرا جزيلا |
تم التواصل مع المريض وشرح اليه آلية طبع الاجازات الجديدة وتم التنبيه على الموظفين بضرورة التعاون مع المراجعين. |
NDC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-05-22877 | 5/7/2024 12:00:00 AM | 5/21/2024 2:32:56 PM | 5/9/2024 12:00:00 AM | |||||
6240 | FATEMA ABDULMOHSEN HASAN BINRAJAB | 830403078 | 66344451 | fatimabinrajab@hotmail.com | في اغسطس من العام الماضي ٢٠٢٣ حولني طبيب المركز لطبيب القلب،، قمت باخذ موعد من المركز الصحي لطبيب القلب في مستشفى السلمانية وتم اعطائي موعد لشهر يوليو ٢٠٢٤، عند اقتراب موعدي دخلت على برنامج صحتي للتاكد من تاريخ الموعد بالضبط ولكنني فوجئت بعدم وجود موعد، وبوجود موعد ملغي لتاريخ ٢٣ يوليو، راجعت قسم المواعيد في السلمانية فاخبروني بضرورة مراجعة المركز الصحي، راجعت المركز الصحي اعلموني بان موظفة التسجيل لغت هذا الموعد وحجزت موعد اخر اقرب بتاريخ ١٦ يوليو-- بالفعل تم اعطائي وقتها ورقة موعد لتاريخ ١٦، ولكن حدثت مشكلة في النظام تسببت بخلل في الموعد ولا يوجد لدي موعد حاليا لا بتاريخ ١٦ ولا ٢٣ وبانهم سيتواصلون معي لحلها او ان اقوم بتسجيل موعد جديد وسيكون في شهر ٧ او ٨ من العام القادم وهو حل غير مقبول نهائيا حيث انني انتظرت موعدي السابق لمدة عام كامل فلن انتظر لمدة عام عام بسبب خطأ سواء من النظام او الموظفين او غيره وقد مر حوالي اسبوعين على مراجعتي وما زلت لا املك رد حول موعدي |
تم التواصل مع العميلة و أخذ تفاصيل الشكوى، و على ضوء التفاصيل قد تم ارسال ايميل الى helpdesk للتاكد من حالة الموعد، حيث تبين بأن الموعد قد وضع في reschedule Box في نظام مواعيد السلمانية، و عند التواصل مع مكتب السجلات في مستشفى السلمانية تم اخباري بأن الموعد موجود و بأنهم سوف يقومون بإعادة جدولة الموعد و الاتصال للعميل. فيرجى تحويل الشكوى إلى مكتب السجلات في السلمانية. |
JHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-47415 | 5/21/2024 12:00:00 AM | 7/11/2024 1:13:20 PM | 5/21/2024 12:00:00 AM | |||||
6241 | HADEEL MERZA HABIB MAHMOOD | 781105668 | 39623388 | رفضت موظفة الأستقبال أمينة مساعدتي في طباعة الإجازة المرضية بطريقة فضة وغير مهنية |
تم التواصل مع العميلة وأخذ الشكوى منها وقد تم التوضيح لها بأن قسم السجلات غير مخولين ولا يملكون صلاحية طباعة الإجازات المرضيةكما تم التوضيح لها بأن على الموظفة مساعدة المرضى على طريقة أستخدام موقع إظهار الإجازات المرضية إن لزم الأمروقد تم التحدث مع الموظفة والتنبيه عليها بحسن معاملة المرضى والمترددين |
SJC | Proffesional | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-05-85942 | 5/20/2024 12:00:00 AM | 5/23/2024 8:42:14 AM | 5/22/2024 12:00:00 AM | ||||||
6242 | Mariam Ali | 33918111 | السلام عليكم ورحمة الله وبركاته شكوى مقدمة على مركز الحد الصحي قسم الصيدليه ) ارحو منكم تدريب البعض من الموظفات لكيفية استقبال الزبون وكيفية التعامل معه والتركيز في الوصفه واعطاء الزبون العلاج اللازم المذكور في الوصفه ، اليوم وقبل تقريبا ساعه كنت متواجده وكانت زحده من الموظفات متشتته غي التركيز بسبب الفضول المسيطر عليها والتحدث في شئون الاخرين واسباب عده سوف اذكرها عند التواصل معي من الجهه المختصه . للعلم بعد اخذ الوصفه للاهل تم اكتشاف ادويه مهمه ليست موجوده، لذا سوف نضطر اللستئذان من العمل والذهاب مره اخىى لمراجعتهم .. بسبب قلة تركيز واهمال الموظفه ؟! |
السلام عليكم |
BKH | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-05-59461 | 5/23/2024 12:00:00 AM | 5/23/2024 9:34:20 AM | 5/23/2024 12:00:00 AM | |||||||
6243 | abdulla al hassan | 911206370 | 36846666 | abdulla.alhasan2@gmail.com | i am trying to call sabah al salem h.c for the past two days to inquire about registering my son with a health center but no boddy answers the call despite calling multiple times and at diffrent times in the day during working hours. pateint does not have a smart card yet as he is a new born. |
صباح الخير تم التواصل مع المراجع وتبين بأن يود معرفة عنوان مولوده الجديد. وتبين بأن والدته عنوانها على الماحوز وعنوان الوالد على مدينة عيسى ويود نقله لمدينه عيسى بدل مركز الشيخ صباح وتم شرح اليه نقل العنوان ولكن ابلغته بضرورة تطعيم الطفل في المركز حتى يتم نقل العنوان للمركز الآخر حتى لا يبقى الطفل دون تطعيم وبعدها يكمل تطعيمات المولود في المركز الآخر. مع تحياتي إسماعيل درباس |
SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-05-48846 | 5/23/2024 12:00:00 AM | 5/23/2024 10:48:36 AM | 5/23/2024 12:00:00 AM | |||||
6244 | محمد الحدي | 950803278 | 36695957 | االسلام عليكم أصيبت زوجتي اليوم في جرح عميق في يدها وهي حامل في الشهر السادس ولما ذهبت لطوارئ الحوامل لم تعطها الطبيبة أي شيء حتى لفائف ولما حولتها على المركز الصحي التابع لها قالت الموظفة بأن الموضوع ليس بطارئ والمواعيد قد انتهت والجرح عميق وهي حامل ولم تنظف الجرح حتى ارجوا محاسبة المسؤول عن هذا الأمر |
لقد تم التواصل مع المراجع وكان ملخص الشكوى أن زوجته أصيبت بجرح في يدها وذهبت إلى طوارىء السلمانية وتم علاجها في تاريخ 8/2/2024 وكتب لها الدكتور كريم وبعض الأدوية ولم يضع لها أوردر لتغيير الجرح في السستم وقال لها أذهبى إلى مركز الدير للمتابعه وكان في الفترة الصباحية ، وفي الفترة المسائية مايقارب الساعة السابعة مساءا أتت المريضة تريد الدخول على الطبيب ولكن كان في آخر الدوام وتم توجيهها إلى مركز الحد بما أن الحالة غير مستعجلة وبما أن تم معاينتها في السلمانية وتم عمل اللازم لها وتم إضاح الأمر للمراجع بأن حالتها كانت مستقرة لذلك تم توجييها إلى مركز الحد |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-05-19270 | 2/11/2024 12:00:00 AM | 5/26/2024 12:21:15 PM | 2/12/2024 12:00:00 AM | ||||||
6245 | لطيفة القلاف | 38783850 | زرت مركز بنك البحرين والكويت الصحي في منطقة الحد لمراجعة الطبيب، فتوجهت إلى موظفة الاستقبال (سارة) لحجز موعد للدخول إلى الدكتور، ولكن الموظفة كانت تتحدث بأسلوب غير لائق ولا تريد أداء وظيفتها وكانت منشغلة عن المرضى بالأحاديث مع زملائها واحتساء القهوة ونحن في الانتظار، وبعد الطلب منها باعطائي الموعد للدخول إلى الدكتور ردت علي بأسلوب حاد وواصلت الأحاديث والضحك مع الزملاء وهذا التصرف غير لائق بموظف حكومي، فأين الالتزام والانضباط، وبالأخص إنها موظفة الاستقبال في مستشفى وتتعامل مع أشخاص يعانون من الأمراض الأوجاع، فأتمنى النظر في الشكوى وكل الشكر والتقدير |
تم التواصل مع العميل واخذ الشكوى ومن ثم تم فتح تحقيق مع الموجودين في نفس النوبة وتبين ان الموظقة كانت تخذم موظفين من قسم الاسنان وذلك لغرض حجز مواعيد متابعة في ايام قادمة ولم يكن هنالك اية مشروبات يتم شربها اثناء تقديم الخدمة وللعلم كان هنالك موظف اخر يهتم بتسجيل المرضى الموجودين في قاعة الانتضار وحسب كلام الموظفين فان الانتظار في نفس فترة تواجد العميلة لم تتعدى الخمس الى 10 دقائق وهو معدل طبيعي . وبالنسبة الى سوء المعاملة يستم تنبيه الموظفة بضرورة التحلي بحسن معاملة المرضى |
BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-05-06754 | 5/23/2024 12:00:00 AM | 5/26/2024 12:46:46 PM | 5/26/2024 12:00:00 AM | |||||||
6246 | Mahmood Alsaeed | 830400532 | 33434323 | الرجاء النظر في شكواي حيث انني زرت مستشفى مركز بنك البحرين الوطني في الدير في تاريخ 25/4 وتم تشخيص حالتي من الاستشاري الدكتور المتواجد واخبرني بمدى احتياجي لأخذ جرعات من فروساك وتم اعطائي جرعة وبنفس الوقت اخبروني ان المره القادمة لن يتم اعطائي جرعة في المركز لانه يوجد ماده بعدم اعطاء الجرعة وبنفس الوقت لا يوجد مادة كتابية او توضح المنع واليوم الاحد راجعت المركز وبعد الانتهاء من الدكتور الاستشاري تم تحويلي الى قسم التمريض واخبروني انه لا يمكن اعطائي الجرعة بامر المسئول المناوب وايضا سالت المسئوله هل يوجد شي كتابي اخبروني يوجد ولكن لا يمكن تزويدي به وبعدها زرت الرئيس بسبب عدم تواجد الرئيس اخبرني ايضا انه لا يمكن اعطاء الجرعه وذكر لي لا يوجد مادة تبين المنع او شي كتابي علما ان الدواء تم شراءه بحسابي الخاص من قبل وصفه الدكتور لي واحضرته والدكتور الاستشاري يعرف مدى احتياجي لاخد الوصفه بسبب نقص مخزون الحديد الحاد لدي ال ان قسم التمريض يمنع ذلك من غير مبرر او شي كتابي يثبت المنع |
لقد تم التواصل مع المراجع وكان ملخص الشكوى في تاريخ 28/4/2024 أتى المريض إلى المعالجة بعد ماوصف له طبيب المركز الدكتور نبيل أبرة نقص الحديد (الفروساك ) تأخذ عن طريق الوريد تم التوضيح للمريض بأن هذي النوع من الأبر لا تأخذ في المركز الصحي وتم توضيح من قبل الدكتور إبراهيم الجودة عندما لجأ المريض له ، ويجب أخذ الدواء في المستشفى وتحت ملاحظة شديدة من قبل الطاقم الطبي لما فيها من مخاطر صحية قد يتعرض لها المريض أثناء أخذ الدواء وأن أمكانيات المراكز غير مهيئة للتعامل مع المضاعفات التي قد تحدث أثناء إعطاء هذا الدواء حفاظا على سلامة المريض بناءا عليه تم إصدار هذا التعميم من إدارة المراكز الصحية للحفاظ على سلامة المرضى وتجنبا لتعرض المريض للمخاطر والمضاعفات |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-05-28302 | 4/28/2024 12:00:00 AM | 5/26/2024 12:56:36 PM | 4/29/2024 12:00:00 AM | ||||||
6247 | WADEEAH SAYED FATTAH MOHAMED MOHAMED | 910601518 | 36808860 | wadeeahalawi91@gmail.com | السلام عليكم لدي وصفة علاجية لاخذ كورس علاج لنقص الحديد ولكن اكثر من شهربن اراجع المركز ولكن يخبروني بعدم توفر الادوية ! وهذا يؤثر على الصحة ويسبب اثار جانبية شكرا لاهتمامكم ⚘️ |
تم التواصل مع المريضه ......... و تم سماع شكوى المريضه حيث انها على دواء tardyferon . و عليه تم التواصل مع المريضه و هو كالاتي
تم توجيه المريضه للدواء البديل و لكنها رفضت بسبب سفرها الى مناسك الحج و لا تريد تجربه دواء اخر لوجود مشاكل في المعده لديها
ومع العلم بانه تم الطلب الدواء مسبقا على رقم الطلب ك التالي _ IR:223055340(12/4/24) IR:223059261(21/5/24) _______ في الشهرين الماضيين شهر ابريل و مايو . مع العلم ان المريضه استلمت 3 اشهر سابقه من المركز الصحي جدحفص
و في حال توافر الدواء سوف يتم التواصل مع المريضه المذكورة اعلاه لاستلام الدواء قبل موعد .سفره
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JHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-10617 | 5/26/2024 12:00:00 AM | 5/26/2024 2:28:57 PM | 5/26/2024 12:00:00 AM | |||||
6248 | SOMA SANTOSH KUMAR AWASTHI | 701012226 | 33364029 | soma.awasthi@hotmail.com | Dear Sir, On Sehati app, I am unable to select the doctor from the health Center. My CPR 701012226 |
After referring to health records we found that PT didn't choose family doctors, so first, the PT should doctor, then we informed PT our system currently suspended, tell return back again, we will register her, then she can book online appt. |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-92170 | 5/26/2024 12:00:00 AM | 7/11/2024 1:14:21 PM | 5/26/2024 12:00:00 AM | ||||||
6249 | - | - | - | شكر وتقييم جميع المستويات ممتاز |
تم حفظ البطاقة في الملف - لا يوجد أس معلومات سوى التقييم الممتاز وعبارة شكر لجميع أقسام المركز |
SJC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-05-52626 | 5/24/2024 12:00:00 AM | 5/27/2024 7:18:58 AM | 5/26/2024 12:00:00 AM | |||||||
6250 | wafa a.majeed al durazi | 39829543 | أتقدم بجزيل الشكر وعظيم الأمتنان لفني الأسنان (علي) والفنية (زينب الشهابي) لما قدموه من خدمة مميزة راجية من العلي القدير أن يوفقهما في حياتهم العلمية والعملية |
تم تمير الشكر لمسئولة قسم الأسنان |
SJC | Administrative | Appreciation | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-05-98429 | 5/26/2024 12:00:00 AM | 5/27/2024 7:44:02 AM | 5/27/2024 12:00:00 AM | ||||||||
6251 | zahra majeed asghar | 39988225 | zahramah4@gmail.com | الخدمات سؤيعة وممتازة وهذة المرة الأولى لزيارتي للمركزموظفة الأستقبال لطيفة وممتازة في تعاملها مع المراجعين |
تم تعميم الشكر لكل موظفي المركز |
SJC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-05-58051 | 5/27/2024 12:00:00 AM | 5/27/2024 9:54:05 AM | 5/27/2024 12:00:00 AM | |||||||
6252 | رجاء عبدالرسول علي | 38170712 | الرجاء من موظفي المواعيد تحسين معاملتهم مع الناس وعند الخطأ الاعتراف بالخطأ اعطاء الناس مواعيد غلط ، هذا مو عدل |
تم التواصل مع المراجعة والاخذ بخاطرها، وسوف يتم عمل اجتماع مع الموظفة لحثها ان تكون افضل في التعامل |
MJK | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-05-05356 | 5/12/2024 12:00:00 AM | 5/27/2024 10:09:54 AM | 5/26/2024 12:00:00 AM | |||||||
6253 | Mohammed Shareef | 39511118 | مركز الحد الصحي و مركز حالة بوماهر يرفضون تسليمي ادوية مرض السكر مع العلم اني اعاني من ارتفاع شديد في السكر و الجهتين يرفضون التعاون لحل الموضوع حسب النظام عنواني على مركز الحد الصحي و عند ذهابي لاستلام الادوية حولتني الصيدلية على مركز حالة بو ماهر في المحرق و المركز المحرق رافض التعاون معاي و انا حاليا من غير ادوية لمدة ٣ اسابيع و حالتي الصحية في تدهور و ارجو انصافي |
تحيه طيبه وبعد
تم التواصل مع المريض مقدم الشكوي والاستفسار عما حدث وتم حل الامر له واخباره مراجعة المركز لصرف الادويه
وهذا مالزم ولكم مني جزيل الشكر والتقدير |
BKH | Administrative | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-05-29240 | 5/26/2024 12:00:00 AM | 5/27/2024 10:57:54 AM | 5/27/2024 12:00:00 AM | |||||||
6254 | بشرى العلوي | 33369376 | السلام عليكم عندي شكوى بخصوص عدم مراعاه المرأه الحامل في حاله تعبها بحكم اني اشتغل فمنطقه الزلاق لكن ساكنه فعسكر فطلعت من دوام واتجهت ع مركز زلاق الصحي رفضو يستقبلوني بحكم ان مركز عسكر مفتوح ٢٤ ساعه واكتفو بتشخيصي ان مستوى الضغط والاكسجين زين انا شرحت لهم ان دوامي يخلص ساعه ٥ وانا تعبانه محتاجه ادش على دكتور فيني احتقان شديد فالبلعوم ردهم كان مانقدر ندخلج الله يعينج ابي افهم شنو ممكن يصير لو دخلوني ع دكتور اتمنى يكون في حل واضح ومراعاه لو بشي بسيط حق الحوامل . وشكرا |
تم التواصل مع المراجعة ، واخذ حيثيات الموضوع . فتم شرح الية التصنيف لها وافادت بان الالية لايخدم المراجعين وتتمنى بزيادة عدد الاطباء لزيادة عدد المواعيد . شاكرة في تعاونا والاتصال بها
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ZHC | Administrative | Complaint | Clinical Management (Treatment) | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 24-05-34558 | 5/26/2024 12:00:00 AM | 5/27/2024 11:43:33 AM | 5/27/2024 12:00:00 AM | |||||||
6255 | أبراهيم بوهيد | 33480445 | تأخير على خدمة الابرة |
تم التواصل مع المريض و أفاد بانه التاخير حصل بسبب الاجراءات الطويلة في المركز حيث تم طلب التسجيل اولا على الطبيب لكتابة طلب الابرة. وذلك لان هذه النوعية من الابر تعطى في وقت الدوام العادي، وليس فترة الطوارئ |
MJK | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-05-30134 | 5/22/2024 12:00:00 AM | 5/27/2024 11:59:51 AM | 5/26/2024 12:00:00 AM | |||||||
6256 | مشاعل الدوسري | 33927707 | امام مركز يوسف انجنير الصحي يوجد وصخ و هذه صورة غير جيدة امام مركز صحي |
تم التواصل مع المريضة لشكرها على الملاحظة وتم توجيه عمال التنظيفات لملاحظة امام البوابة باستمرار |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-92716 | 5/21/2024 12:00:00 AM | 5/28/2024 12:18:22 PM | 5/21/2024 12:00:00 AM | |||||||
6257 | Noor Adam | 37787765 | لقد تم صرف لي اجازة مرضية بتاريخ ١٩/٥ من مركز انجنير الصحي واخبروني انها سوف تنزل في الموقع ، ولم تنزل الى الان لمتى مستوى الخدمات سيء |
تم التواصل مع المريضة من قبل رئيسة الاطباء وحل الموضوع |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-86459 | 5/22/2024 12:00:00 AM | 5/28/2024 12:20:51 PM | 5/23/2024 12:00:00 AM | |||||||
6258 | Masooma Ali | 33177738 | عندي شكوى على مستشفى أنجنير وسالفه غرف التصنيف انه رايحه عندي مشكله كحه صار لها اكثر من ١٠ أيام يقولي روحي الكونتر أخذي موعد حق الدكتور الي فل كونتر يقولي موعدج بكره حالتج ماتستعدي يعني شنو من متى المركز جذي معاملتهم تكون يقول لأنه عقب الساعه ٧ للأسف فاشلين |
تم التواصل مع المريضه وتم شرح طبيعة نظام التصنيف في ةقت الرعاية المستعجله لها وتم حل الموضوع |
YAE | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-05-51795 | 5/23/2024 12:00:00 AM | 5/28/2024 12:23:37 PM | 5/23/2024 12:00:00 AM | |||||||
6259 | محمد العبدالله | 37227336 | كل الشكر والتقدير لقسم الاستقبال بمركز الكويت الصحي.اشكر قسم الاستقبال لجميع الموظفات الدوام المسائي على استقبالهم وسعة صدورهم على المراجعين. شكرا لهم |
تم ايصال الشكر للموظفين وشكر العميل الدائم في شكر الموظفين والمركز |
KHC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 24-05-43036 | 2/13/2024 12:00:00 AM | 5/28/2024 5:24:09 PM | 2/14/2024 12:00:00 AM | ||||||||
6260 | ايمان | قدمت مريضة السكلر ايمان رسالة شكر لممرضات المركزكما ألقت كلمة للمرضين في احتفالية التمريض في المركز. |
تم شكر المريضة على مبادرتها |
KHC | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10231 | 10231 | 24-05-78641 | 5/12/2024 12:00:00 AM | 5/28/2024 5:40:18 PM | 5/12/2024 12:00:00 AM | |||||||||
6261 | عارف محمد علي الكواري | 00 | 39460317 | تطوير الحمامات المركز القديمة |
تم التواصل مع وشكره على التواصل البناء لتطوير مرافق المركز |
ALH | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 24-05-91101 | 4/15/2024 12:00:00 AM | 5/29/2024 8:43:43 AM | 4/20/2024 12:00:00 AM | |||||||
6262 | MOHAMED EBRAHIM ABDULWAHED MOHSEN | 901101117 | 39998878 | mohamed.mohsen1328@gmail.com | سلام عليكم ، لايمكنني حجز مواعيد الكترونيا لزوجتي بمركز جدحفص الصحي ، عندما توجهت للمركز افادوني لانه لم يتم اختيار طبيب العائلة بعد .. وحاليا مغلق وسوف يفتح التسجيل العام القادم ، ارجو حل المشكلة وتمكيني من حجز المواعيد الكترونيا لزوجتي التي تحمل الرقم الشخصي 020932383 - سماح وسيم ابو الشام |
تم التواصل مع العميل حيث افاد بأن الشكوى غير معنية بالمركز الصحي و طلب تحويل الشكوى للجهات المعنية |
JHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-72563 | 5/29/2024 12:00:00 AM | 5/29/2024 9:51:30 AM | 5/29/2024 12:00:00 AM | |||||
6263 | HAWRA ABBAS EBRAHIM SALEH | 870400703 | 66601800 | hawra87saleh@gmail.com | hawra87saleh@gmail.comالسلام عليكم تعرضت اليوم لاهانة بتاريخ : ٢٨ / ٥ / ٢٠٢٤ الساعة ٧:٤٠ مساءً من موظفة الصيدلية في مركز جدحفص حيث انها تلفظت علي بقسوة وكأني طالبة في الصف الأول، حيث ذهبت لاستلام الأدوية وكنت أتحدث مع ابنتي التي كانت لوحدها في المنزل عبر الواتسب لثواني واذا بالموظفة تصرخ في وجهي وتقول اذهبي من هنا وارجعي في وقت آخر عندما تكوني فاضية ! صدمني الموقف واصابني بالذهول فأنا أعرف ان تعليمات الأدوية وطريقة استخدامها موجودة على العلبة أو كيس الدواء ولم استطع الرد على الموظفة حيث انني كنت مريضة جدا و تركت ابنتي على الهاتف كي لا تغضب الموظفة واخبرت الموظفة انني استطيع معرفة تعليمات الدواء من الورقة فردت باسلوب هجومي ( انتين متعلمة غيرش مو متعلم ) أريد منكم توجيه بعض الإرشادات للتعامل مع المريض بمهنية وقليلا من الرحمة والذوق فالمريض لا يستطيع تحمل معاملة هذه الموظفة وأسلوبها الجاف والهجومي. |
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JHC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-09158 | 5/29/2024 12:00:00 AM | 5/29/2024 12:44:25 PM | 5/29/2024 12:00:00 AM | |||||
6264 | سيد حسن معتوق علوي | 870504371 | 39494094 | elsayed.hasan@gmail.vom | تحية طيبة وبعد فيما يخص اختر طبيبك ضمن برنامج صحتي نود الافاده بأننا منذ بدايات انطلاق البرنامج واخترنا طبيبة العائلة د.نورة جنيد وثم بعد ذلك ايضا حضرنا للمركز الصحي عند مكاتب التسجيل وسجلنا طلبنا بإختيار الطبيبة نورة الجنيد ثم بعد فترة فترة طويلة حتى إنطلاق البرنامجبشكل عملي ووصول البطاقات الخاصة ببرنامج صحتي وجدنا بأن الطبيبة هي زكية الموسوي وقد راجعنا مكتب التسجيل في المركز الصحي لتغيير الطبيبة بما يتناسب معنا وخبرونا بأنه لا يمكن التغيير. ارجو البث في طلبنا وتغيير طبيب العائلة حيث نجبر على الحضور للمركز وحجز المواعيد ولا يمكن اختيار المواعيد عبر تطبيق صحتي الذي يلزمنا بأن نسجل تحت الطبيبة زكية الموسوي مقدم الطلب السيد حسن معتوق العلوي 870504371 عفاف عبدالصاحب 930806166 |
عليكم... بعد الإتصال بالمراجع تم إبلاغه بضرورة الحضور للمركز وإستلام ورقة التحويل الخاصة بأختر طبيبك ليتمكن من تقييد طلب النقل من طبيب لآخر لنتمكم من رفعها للجهات المختصه. وهذا وتفهم المراجع الموضوع وتقبل ذلك |
SKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-05-09681 | 5/27/2024 12:00:00 AM | 5/29/2024 1:26:03 PM | 3/29/2023 12:00:00 AM | |||||
6265 | KAWTHAR EMAD SAYED SALEH ALMESHQAB | 980703719 | 36733139 | kawther.emad@gmail.com | عندي موعد تطعيم لولدي 4 شهور 10 و كنت جاية على الوقت و على ما نادو على رقمي الممرضات و اخذو قياسات الطفل و عقب فالو لي اروح للدكتورو قعدت انطر اكثر من نص ساعة و الكتورة غرفتها مقفلة لما رجعت التمريض اسال قالو حقي ترى الموعد في الوقت الفلاني شنو هالتعامل و على فكرة الممرضات الي عطتني رقم الدكتورة كانت قاعدة تتكلم في التلفون و مو منتبهة عدل |
تحية طيبة وبعد بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 28/4/2024 تم التواصل مع صاحبة الشكوى كوثر المشقاب الرقم الشخصي : 980703719و وتم إخبارها بأن الفارق بين وقت فحص الطفل في قسم الرعاية وموعد فحص الطبيب هو نصف ساعة فقط وان هذا التوقيت كان وقت استراحة الاطباء. واما بخصوص انشغال الممرضة فإنها كانت تتواصل مع قسم السجلات الصحية لايجاد موعد اقرب لها ، تم إخبارها بآلية حجز المواعيد واخذ الاجراء اللازم لضمان عدم تأخير اي مراجع المرات القادمة. ابدت المراجعة شكرها على سرعة الاستجابة والتواصل. هذا ما لزم للتوضيح مع خالص شكري وتقديري قسم الرعاية الصحي رئيس قسم الرعاية فاطمة حبيب 66666068 |
JHC | Administrative | Complaint | Waiting Period | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-05-27526 | 4/28/2024 12:00:00 AM | 5/30/2024 12:25:37 PM | 4/28/2024 12:00:00 AM | |||||
6266 | أحمد فواز | 34153925 | اشكر الممرضات زهراء وفاطمه على حسن المعامله وابتسامتهم الجميله |
BCC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-06-39911 | 5/20/2024 12:00:00 AM | 6/2/2024 7:52:53 AM | 6/2/2024 12:00:00 AM | |||||||||
6267 | ROLANDO DIMAUNAHAN | 33202264 | VERY GOOD. NURSING TEAM HAND INJECTION NICE |
BCC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-06-12309 | 5/23/2024 12:00:00 AM | 6/2/2024 10:42:59 AM | 6/2/2024 12:00:00 AM | |||||||||
6268 | محمد جاسم درويش | 000 | 36022337 | الرجاء من الادارة التعامل مع الدكتورة وتحسين الخدمة تم تسجيل الدخول إلى الطبيبة وكان عدت امراض لدي وكان تعامل الدكتورة سيء ولا ترغب في سماع الشكوى |
تم الاتصال بالعميل لمعرفة تفاضيل تاموضوع اكثر من مرة وكان الهاتف مغلق الساعه 9:15 الساعه 11:30 الساعه 13:45 |
ALH | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 24-06-83621 | 5/9/2024 12:00:00 AM | 6/2/2024 10:57:42 AM | 5/21/2024 12:00:00 AM | ||||||
6269 | ABKAR OSMAN GADIER | 550144358 | 39856441 | شكوى بخصوص خلع الأسنان بعض حالات الأسنان في مجمع السلمانية الطبي وعدم رغبة المريض بالتحويل |
تبين بأن جميع حالات الخلع البسيط والجراحي يتم في المراكز الصحيه ماعدا البعض منها يتوجب التحويل لأخصائيين في مجمع السلمانية الطبي |
BCC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10203 | 10203 | 24-06-87884 | 6/2/2024 12:00:00 AM | 6/2/2024 11:11:05 AM | 6/2/2024 12:00:00 AM | ||||||
6270 | Maitham Mohamed | 980807395 | 36888762 | maithammohd123@gmail.com | السلام عليكم، فيه عندي مشكله في تطبيق صحتي لما بحجز موعد في مستشفى الدير التخصصي يطلع عندي ان لازم ازور المستشفى عشان تحديد طبيب العائله، وللعلم ان جميع افراد العائله ماعندهم نفس المشكله الي كنت اواجهها من اكثر من ٤ اشهر حالياً. حاولت ازور المستشفى ماقدرو يسوون اي شي وكذا مره والموضوع للامانه اخذ اكبر من حجمه ومافيه لحد الحين اي حل فيرجى جزيل الرجاء حل المشكله لان تعبت وانا احاول وتقدرون تشوفون الخلل في الصوره. |
تم التواصل مع المرض وتبين أنه لم يختار طبيب العائلة وتم ابلاغه للحضور وملأ استمارة اختر طبيبك |
NDC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-06-03957 | 5/13/2024 12:00:00 AM | 6/2/2024 12:07:55 PM | 5/13/2024 12:00:00 AM | |||||
6271 | Muneera Aljasim | 850605474 | 97339883911 | muneera_aljasim@live.com |
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تم التواصل مع المريضة وتحديث بياناتها والتأكد من احضار استمارة اختر طبيبك لكن بسبب ان النظام مقفل الى الان لا يمكننا اضافتها على طبيب |
NDC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-06-06681 | 5/21/2024 12:00:00 AM | 6/2/2024 12:19:26 PM | 5/22/2024 12:00:00 AM | |||||
6272 | صالح الصيادي | 880914793 | 33005054 | salehnaji69@gmail.com |
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خصوص النظام الى الان مغلق وقد تم التواصل مع المريض مسبقا واخذ جميع البيانات المطلوبة لكن المريض يعيد تقديم الشكوى |
NDC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-06-54461 | 5/30/2024 12:00:00 AM | 6/2/2024 12:24:34 PM | 5/30/2024 12:00:00 AM | |||||
6273 | SULAIMAN MOHAMMED | 900913266 | 33051194 | butarky1990@gmail.com | عندي شكوى على مركز الدير الصحي قمت بالذهاب الى المركز لتسجيل طبيب العائلة لكي اتمكن من حجز مواعيد لافراد اسرتي عن طريق برنامج صحتي و صار لي اكثر من اسبوعين و لم يتم انجاز التسجيل سليمان محمدقاسم 900913266 |
تم التواصل مع العميل والتأكد من ملأ استمار اختر طبيبك حيث في الوقت الحالي النظام مغلق ولا يمكننا تخصيص طبيب له وتم شرح آلية اخذ المواعيد عند طريق الحضور الشخصي للمركز او عن طريق مركز الاتصال 80007000 |
NDC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-06-35767 | 5/19/2024 12:00:00 AM | 6/2/2024 12:29:18 PM | 5/19/2024 12:00:00 AM | |||||
6274 | أحمد عباس عبد الحسين | 970901119 | 36751651 | قسم الأسنان في مستشفى بنك البحرين الوطني الصحي بالدير بحاجة لأخصائيين لعلاج العصب تم توجيهي للمستشفيات الخاصة من قبل المستشفى لعدم تواجد أخصائيين لعلاج العصب في المستشفى الرجاء النظر لحل هذه المشكلة لمرضى العصب. |
أولا: تم سؤال الطبيبة المعنية , د. بسمة , عما حدث, فأجابت أن المريض حضر بألم في أسنانه قي الجهه اليمنى السفلية. و عند فحصه و أخذ أشعة, تبين أن هناك تسوس أسنان عميق يسبب ألم في الضاحك الثاني. كما تبين أن هناك حشوة عميقة في الضرس الأول , قريبة للعصب, قد تكون أيضا سببا لألم المريض, و عندها يحتاج الضرس لعلاج عصب. و لكنها نصحت المريض المعني , في حالة استمرار الألم , بالتوجه لاخصائي علاج عصب, حيث أن حالة الضرس تبدو معقدة, و غالبا تحتاج الى أخصائي علاج عصب. و قامت الطبيبة شاكرة بعلاج الضاحك الثاني,و وصفت له الأدوية اللازمة و اخبارته بالتعليمات اللازمة. قام المريض بتوقيع موافقة بالعلاج , و انه تفهم حالته كاملة.
ثانيا: عند تلقي الشكوى من على موقع تواصل, قمت أنا د. سلمى رئيسة القسم الأسنان بالمركز المعني , الاتصال بالمريض , و قمت بالتعريف عن نفسي . كان الصوت غير واضح . و عند سؤال المريض المذكور أعلاه عن ما حدث, و كيف يمكننا مساعدته, بدى على صوته التردد و الارتباك . |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-06-08975 | 5/19/2024 12:00:00 AM | 6/2/2024 12:33:07 PM | 5/19/2024 12:00:00 AM | ||||||
6275 | Sanad Albinali | 861105389 | 36000600 | قمت بتغيير عنواني السكني لي ولعائلتي إلى مجمع 243 بمنطقة عراد في نوفمبر 2023م، وطلبت تحويل المركز الصحي إلى مركز البحرين الوطني بعراد. ولكن حتى الآن لا أستطيع حجز المواعيد عبر برنامج صحتي حيث يظهر المستشفى القديم، واضطر للذهاب للمستشفى لحجز المواعيد والتي لا تكون متاحة في نفس الوقت. عند الاتصال برقم 80007000، لا يتم الرد وبعد الساعة 3 عصراً لا تكون خدمة الحجز عن طريق الهاتف متوفرة. نرجو منكم حل المشكلة وتغيير المركز الصحي في نظام صحتي وذلك من اجل سهولة حجز المواعيد. الرقم الشخصي: 861105389 رقم الاتصال: 36000600 |
تم الاتصال بالعميل واخباره بانه هاذا المشكله مؤقته لحين تسجيل المريض على طبيب العائلة سيكون بأمكانه حجز المواعيد على التطبيق |
NAC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-06-22603 | 6/2/2024 12:00:00 AM | 6/3/2024 8:49:16 AM | 6/3/2024 12:00:00 AM | ||||||
6276 | فاطمة فاضل | 32211099 | الشكوى بخصوص تطبيق صحتي المركز التابع لمنطقتي هو مركز انجينير لكن في التطبيق مكتوب مركز البديع |
تم التواصل مع المريضة وتبين انها قد حضرت يوم امس وعملت اجراءات اختيار طبيب العائلة وقد شرح لها مسؤول السجلات خطوات الاجراء المطلوب |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-06-01707 | 6/2/2024 12:00:00 AM | 6/3/2024 9:06:38 AM | 6/3/2024 12:00:00 AM | |||||||
6277 | JALAL ALARAYED | 36349333 | عامل الصيدلانية معي بطريقة غير ودية في الكلام أثناء طلبي صرف الادوية المستشفى : مركز يوسف انجنير التاريخ و الوقت : 01/06/2024 الساعة 3:50am - |
تم التواصل مع المريض من قبل المعنيين في قسم الصيدلية والاستماع الى التفاصيل والملاحظات . وتم توجيه الموظفة وعمل اللازم |
YAE | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-06-24570 | 6/2/2024 12:00:00 AM | 6/3/2024 9:08:31 AM | 6/3/2024 12:00:00 AM | |||||||
6278 | نادية خليل هاشم | 39426430 | الحمامات (النساء في الطابق الاول)– كرسي الحمام غير موجود والشطاف واجد يدفع ماي ارجو تقليل نسبة الماء المتدفق لغسل انفسنا بعد قضاء الحاجات |
تم التواصل مع المريضه وتم عمل طلب لتوفير كرسي للحمام. وبالنسبة الى مستوى قوة الماء فإنه قابل للتحكم فيه من قبل الشخص |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-06-93895 | 5/27/2024 12:00:00 AM | 6/3/2024 9:11:47 AM | 5/30/2024 12:00:00 AM | |||||||
6279 | LATIFA ALROMAIHI | 870901869 | 33391031 | اريد ان اتعالج في مدينة خليفة الصحي لكون تواجدي في منطقة جو ( الاقارب) اكثر من تواجدي في الرفاع الغربي واكون مكان عملي ( مكتب سعادة النائب لولوة الرميحي الرجاء النظر الى ملفي للضرورة. |
تم التواصيل مع صاحبة الاستفسار وشرح الية التسجيل حيث انها تعطل في نفس المنطقة فلها الحق بالعلاج في المركز الصحي من دون الحاجة الى عمل الاستثناء واصدار البطاقة الخضراء لها وتم توجيه الموظفين بضرورة تسجيل العاملين في المنطقة وغد ترجيعها. |
MKHHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-06-60561 | 5/9/2024 12:00:00 AM | 6/3/2024 12:06:36 PM | 5/9/2024 12:00:00 AM | |||||||
6280 | Ismaeel ALHADDAD | 781104513 | 97333072072 | alhaddad140481@gmail.com | السلام عليكم حقن B12 غير متوفره في مركز الدير الصحي نورية عبدالله 790300753 Mob. 33076076 33072072 |
السلام عليكم تم التواصل مع المخازن لتوفير الدواء حقنة VITAMIN B12 سوف يتم استلامها غدا من المخازن وفور وصولها يتم التواصل مع المريض للحضور؛وتم التواصل مع المريض وشرح الموضوع لة وان عند وصول الدواء يتم الاتصال بة للحضور واخذ الحقنة شكرا |
NDC | Administrative | Enquiry | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-06-72957 | 5/19/2024 12:00:00 AM | 6/3/2024 12:13:50 PM | 5/19/2024 12:00:00 AM | ||||||
6281 | Fatema Hasan | 930408381 | 97339994085 | amal7706@gmail.com | مساء الخير تواصلت معكم سابقاً عن عدم تمكني من الدخول أو حجز موعد نهائياً بعد تجديد بطاقتي الهوية، وتم اخباري بأن الفترة مؤقتة.. الآن مضى أكثر من عشرة شهور على المشكلة. وحيث قمت اليوم بزيارة المركز الحصي تم ارفاق العذر الطبي في الموقع.. حاولت مراراً الدخول لكن النظام يرفض إدخالي. ارجو التواصل معي سريعاً وحل المشكلة، إذ أنني حالياً بحاجة العذر الطبي للعمل. مع الشكر |
تم التواصل مع المريضة وشرح اليها اليه طبع الاجازات المرضية وتم التعاون مع المريضة وطبع اليها الاجازة بسبب خلل في تاريخ اصدار البطاقة السكانية |
NDC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-06-66048 | 5/9/2024 12:00:00 AM | 6/3/2024 12:22:24 PM | 5/9/2024 12:00:00 AM | |||||
6282 | RASHED ALAZEMI | 950801836 | 33695595 | السلام عليكم تم تشخيص والدتي سارة احمد العازمي الرقم الشخصي 620069287 بمشكلة كبيرة في القولون ادى ذلك الى اجراء عملية لاستصال القولون في شهر 9 2023 ومنذ ذلك الحين لم بتم توفير مادة العلاج المطلوبة من مركز مدينة خليفة الصحي، كما مرسلة بالصور ادناه تم توفير لمدة شهر فقط المادة لكن اصغر بحجم الكيس وغير كافية لمد شهر حيث تحتاج والدتي على الاقل قطعتين من الكيس يوميا وقطعة من مثبت الكيس يوميا وماتم توفيره لنا هو لمدة اسبوعين فقط من المركز الصحي للعلم بانني طلبت المادة منذ فترة طويلة تقريبا اكثر من ثلاث شهور من المركز واخبروني حين تتوفر المادة سوف نتواصل معك ولكن لم يتم التواصل معي المادة المطلوبة مكلفة جدا حيث بيلغ سعر 10 اكياس ب 14.300 دينار 10 قطع مثبت الكيس 12.160 كما موضحة بالصور ادناه ونحن من يتحمل تكاليف ذلك المبلغ منذ بداية العلاج وتحتاج والدتي الى 60 كيس من نفس النوع لمدة والى 30 قطعة مثبت الكيس في الشهر الواحد الرجاء التواصل معي على رقمي الخاص في حال اي استفسار متعلق بالموضوع. |
إشارة إلى الموضوع اعلاه نفيدكم علمآ بأن طلب المريضة هو المادة Colostomy Bag with Disk size 70mm القابلة للتفريغ من شركة Convetc) (، وحيث ان المادة المطلوبة غير متوفرة حالياً في المركز وذلك لعدم توافرها بالمخازن، وقد تم تسليم المراجع نفس المادة تفي بالحاجة ولكن غير قابلة للتفريغ، وتم اعلام المراجع مسبقاً بوجود المادة من شركة منتجة أخرى (Coloplast)، والتي تم طلبها للمريضة بناءً على طلبهم للتجربة كبديل لحين توفر المادة من شركة (Convetc) حيث سيتم توفيرها للمريضة فور استلامها. أما بالنسبة لطلب كمية أكثر فأنه سيتم طلب المادة بكمية أكثر تستوفي حاجة المريضة. تم التواصل مع المراجع عن طريق الهاتف وتم توضيح الموضوع له، وإن هنالك متابعة مستمرة مع المسؤولين بهذا الخصوص، حيث أبدى تفهمه وشكره. |
MKHHC | Administrative | Complaint | Drugs Availability | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-06-33434 | 5/26/2024 12:00:00 AM | 6/3/2024 12:38:27 PM | 5/27/2024 12:00:00 AM | ||||||
6283 | moahmed Aldoseri | 911005749 | 33448872 | dosri.d@gmail.com | حجزت موعد عن طريق تطبيق صحتي ووصلت قبل الموعد ب15 دقيقة انتظرت 45 دقيقة وطبعا محد ناداني وصلت وحدة وبس لأنها تعرف الممرضة دخلت مباشرة قبلي وانا لازلت انتظر |
تم التواصل مع المريض والاستفسار منه عن ما حدث ، تبين حدوث سوء فهم وذلك بأن الممرضة ليست لها علاقة بدخول المريضة على الطبيبة وانما كانت قد انهت بعض الاجراءات التشخيصية في قسم المعالجة ورجعت للطبيبة لانهاء الاستشارة . ابدى تفهمه وقدم اعتذاره على سوء الفهم . |
NDC | Administrative | Complaint | Appointments | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-06-09539 | 5/13/2024 12:00:00 AM | 6/3/2024 12:45:26 PM | 5/13/2024 12:00:00 AM | |||||
6284 | Mohamed ALHAMMADI | 870605976 | 36990001 | ارجو اتخاذ مايلزم بشأن مركز بنك البحرين الوطني الصحي -الدير .. حيث ان قسم سحب الدم تقوم عليه موطفه واحده فقط انا حاليا متواجد في القسم والعديد من الناس ينتظرون ومازالت اعدادهم في ازدياد. ارجوا عمل مايلزم. |
This is in response to the patient complaint dated 6/may/2024 Morning, highlighting the dissatisfaction to waiting time and assuming that only one employee was present in the department. I would like to draw your attention that during the last few months increase in the workflow has been experienced definitely but this has not affected our service to this increased number of clients. But since the last few days, we have been experiencing a technical issue in one of our printers, and the matter is raised to I Seha and we are waiting for the technician from their side. This is cause of the delay probably. The client was tried to be contacted on the same day but did not receive the calls. The next morning, however , he was contacted and it has been stated by him that his complaint is just to draw the attention of the higher authorities to address the increased workflow of the health center and its capacity to cater this increase should be increased like wise. He mentioned the waiting area is not spacious enough too. He wishes to draw attention to the increased number of clients and has no issue of dissatisfaction with the employees. On contrary he concluded by saying that he is a regular client at the center and is always satisfied with the staff and the service. The only issue he faced was the waiting time. He was thanked for his well wishes and appreciation for the employees and assured that his complaint will be forwarded to the concerned authorities. |
NDC | Administrative | Complaint | Waiting Period | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10850 | 10850 | 24-06-76999 | 5/6/2024 12:00:00 AM | 6/3/2024 12:56:30 PM | 5/7/2024 12:00:00 AM | ||||||
6285 | نرجس | 33311577 | كل الشكر والتقدير لقسم الأسنان لسرعة تقديم خدمة العلاج للمرضى وعملهم الدؤوب وبالخصوص الدكتورة فاطمة الجودر كل الشكر والتقدير لها |
شكر لقسم الأنان |
NDC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-06-41623 | 5/13/2024 12:00:00 AM | 6/3/2024 1:00:49 PM | 5/13/2024 12:00:00 AM | ||||||||
6286 | Khalid Yateem | 890706190 | 39676907 | حجزت موعد أونلاين الأحد تاريخ ٢ يونيو لحضور موعد في مركز بنك البحرين الوطني الصحي في عراد وحضرت على الوقت ولكن مدة الانتظار حتى دخولي للدكتور كانت أكثر من ٥٠ دقيقة وكان المستشفى شبه خالي من المرضى! |
تم التواصل مع العميل واخباره انه تم التحقق من الطبيب المسجل عليه المريض تبين انه التاخير كان من جانب المريض وتمت مناداة المريض اكثر من مره من قبل الطبيب لكن لم يكن موجود |
NAC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-06-91304 | 6/2/2024 12:00:00 AM | 6/4/2024 10:58:30 AM | 6/3/2024 12:00:00 AM | ||||||
6287 | MIRZA MOHAMED MIRZA ALARADI | 860406024 | 37396330 | mirza.alaradi@gmail.com | استهزاء بالمرضى وعدم مراعاة صحتهم تكتب الدكتورة دواء وتقول للمريض في حال لم تتحسن صحتك ارجع للمستشفى الى غرفة المعالجة وحتى لو في وقت متأخر لتأخذ السيلان وعند ذهاب المريض يتم ارجاعه من قبل غرفة المعالجة والطلب منه الدخول من البدايه على دكتور آخر بحجة ان الدكتورة السابقة انتهى وقت عملها اذاً لاتوجد ثقه من قبل غرفة المعالجة من الدكتورة السابقه |
تم التواصل مع صاحب الشكوى و حل المشكلة |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-06-95466 | 6/3/2024 12:00:00 AM | 6/3/2024 1:58:32 PM | 6/3/2024 12:00:00 AM | |||||
6288 | Ali | 33308955 | aliamrullah1972@gmail.com | Pharmacy very slow long time to be weight for medicine. |
تم الاتصال بالمريض الذي أخبر انه اخذ الرقم وذهب للطبيب وعاد للصيدلية وكان الرقم قد تم مناداته من فترة ولذلك أخبر ان يأخذ رقم جديد مما جعله ينتظر لهذه الفترة الطويلة. ولهذا أخبرنا المريض يجب الالتزام بأخذ الرقم بعد الانتهاء من الطبيب ليتم خدمته بشكل أفضل وذلك تجنبا لتعطله او تعطل غيره من المرضى. |
HHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-06-40388 | 5/21/2024 12:00:00 AM | 6/3/2024 2:43:14 PM | 5/21/2024 12:00:00 AM | ||||||
6289 | Abdulla | 33526523 | Abdullah321@gmail.com | Everything is clean and nice and the stad ire friendly. |
تم التواصل مع العميل و شكره على محتوى الرسالة و ان ما نقوم به من صميم عملنا. |
HHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-06-28205 | 5/27/2024 12:00:00 AM | 6/3/2024 2:49:26 PM | 5/27/2024 12:00:00 AM | |||||||
6290 | AMEERA ALI | 961015446 | 33334205 | السلام عليكم انا اميرة علي عبدالولي الضبيع حضرت الى مركز مدينة خليفة في الساعة 4 مساء الموافق 23/5/2024 وعند اللدخول الى غرفىة لدكتورة دلال مع ابنائي وكانت ابنتي المريضة شهد شهاب 161123422 وعند وصولي الى الدكتورة لكنها كانت تنظر الى نظرة احتقار بوجود زوجي معي واولادي والتعامل ببرودة فاخبرتها بان ابنتي تعبانة ولديها لدقات الاعوض ولكنها سجلت المرهم وقالت اذهبي وخذي دون ان تعطيني اي تعليمات وعنذ وصولي الى الصيدلية خذيت المرهم وابلغتني المرضة بانه لا يوجد اي تعليمات بخصوص استعمال المرهم فتقدم زوجي بعمل بلاغ على الممرضة المتواجدة في الغرفة رقم تسعة للعلم بان هذه الدكتورة تعاملني اكثر من مرة باسلوب بارد واستحقار ولا تعطيني اي وجة واعتقد انها تتعامل مع جميع المرضى بهذا الاسلوب ارجو التعامل معها وتعليمها كيف يمكنها التعامل مع المرضى |
تم محاولة الاتصال بمقدمة الشكوى السيدة اميرة علي 5 محاولات في يوم الاحد الموافق 27/5/2024 ولكن الهاتف مغلق كما ان الرقم الاخر في الملف الصحي لم يعد في الخدمة |
MKHHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-06-12280 | 5/26/2024 12:00:00 AM | 6/4/2024 8:14:39 AM | 5/27/2024 12:00:00 AM | ||||||
6291 | حسن عبدالله | N/A | 36805086 | عندي اقتراح عن كبار السن يتعاملون معامله خاص في الوقت ولهم حالات خاص مثل السكر يصعب الانتظار وقت طويل وشكرا |
تم التواصل مع المراجع واخباره بوجود معاملة خاصه للمرضى الكبار في السن من عمر 60 عاما فما فوق وشاكرين مقترحة المقدم ، تقبل المريض الرد برحب صدر. |
MJK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-06-48210 | 6/1/2024 12:00:00 AM | 6/4/2024 9:16:51 AM | 6/4/2024 12:00:00 AM | |||||||
6292 | ساره محمد علي محمد | N/A | 33517003 | السرعة في اقدام الخدمات ومساعدة المرضى ةتعاون معهم. تأخير الاستشارة |
لم نتمكن من التواصل مع العميلة وذلك رقم الهاتف المذكور غير صحيح وكذلك البريد الإلكتروني غير صحيح، ولا توجد وسيلة اخرى مذكورة للتواصل معها |
MJK | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-06-53059 | 6/1/2024 12:00:00 AM | 6/9/2024 1:35:21 PM | 6/9/2024 12:00:00 AM | ||||||
6293 | NILL | NILL | 36682626 | الحفاضات ليست جيدة حيث في السابق كان افضل . الرجاء تبديل جودة الحفاضات لسلامة المرضى |
تم التواصل مع المريضة بنفس اليوم وتبين بأن المريضة تشتكي من رداءة جودة حفاضات كبار السن التي تستلمها لوالدتها المريضة (زينب محمد – 330006223)، وبينت السيدة زبيدة بأن جودة المادة التي تستلمها غير جيدة مع وجود رائحة غير مقبولة بعد الاستخدام)، مقارنة مع نوعية المادة المستخدمة سابقاً. كذلك تم الحديث معها والتوضيح بأن هذه النوعية المتوفرة حالياً للمادة، وسيتم رفع وجهة نظرها للإدارة. شكرت السيدة زبيدة حسن التعامل والتعاون معها من قبل موظفات المركز الصحي، وبينت بأن طرح هذه الشكوى لمصلحة المريض.
المادة: (حفاضات كبار السن XL ) النوعية ((CARE PLUS – SANITA |
ISC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10859 | 10859 | 24-06-29783 | 5/14/2024 12:00:00 AM | 6/4/2024 10:02:56 AM | 6/3/2024 12:00:00 AM | ||||||
6294 | Hameed Mohamed | 920504280 | 66605700 | hameed.juma@hotmail.com | I’m facing an issue with getting a sick leave for my mother in law’s recent visit to Ibn sina health center m, date of visit was 3rd June 2024. When attempting to get a sick leave, after entering the correct information, the error appears as invalid login attempt. Requesting of you could kindly share the sick leave by way of email please.
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تم التواصل مع المريض و شرح طريقه اصدارالشهادة المرضية عن طريق موقع الوزارة و اتضح ان المريض يقوم بوضع مجمع سكني خاطئ ,, حيث تم تعديل بيانات المريض و ارسال الشهادة المرضية اليه عن طريق الايميل
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ISC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 24-06-39181 | 6/3/2024 12:00:00 AM | 7/29/2024 12:12:56 PM | 6/6/2024 12:00:00 AM | |||||
6295 | عادل الغتم | 590135791 | 39600465 | adelsamak@yahoo.com | السلام عليكم ورحمة الله وبركاته تحية طيبة وبعد أود انهي الى علمكم بأنني ابنتي روان عادل عبدالنبي الغتم البحرينية الجنسية ورقمها الشخصي 960409505 قد انتقلت للعيش والاستقرار في سكن والدتها وعنوانه كالتالي: شقة رقم 1 مبنى 3542 طريق 5773 مجمع 457 بو قوة ، وذلك بعد الانفصال من زوجها والتي كانت مسجل عنوانها تحت رقم المبني 2430 طريق 7536 مجمع 575 منطقة الجنبية وسجلها الصحي يتبع مركز البديع الصحي نظرا للانفصال وانتقالها وتغير عنوان سكنها نرجو منك التكرم بإحالة او نقل ملفها الصحي الى مركز البلد القديم لتمكنها من مواصلة واستكمال علاجها لد المركز المذكور . وفي الختام لكم جزيل الشكر ومقدرين حسن تعاونكم. صاحبة الطلب: روان عادل عبدالنبي الغتم. الرقم الشخصي:960409505 هاتف/النقال: 32222318 ايميل: Rawan.alghatam@gmail.com |
تم التواصل هاتفياً مع المراجع و تحديث بيانات بطاقة الهوية في آي صحة و تبين أنه تم تحويل العنوان على مركز البلاد القديم الصحي، مما يعني أنه يمكن للمراجعة روان عادل العلاج في المركز بشكل عادي. |
BQC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-00305 | 2/13/2024 12:00:00 AM | 6/4/2024 11:42:00 AM | 2/13/2024 12:00:00 AM | ||||||
6296 | عيسى حسن | 811203980 | 33150493 | issa33150493@gmail.com | اليوم الساعة 4.50 عصراً ذهبت مركز البلاد الصحي ولم ينجزون طلبي فقط الرد لا توجد مواعيد حالياً وانا على علم الساعة السابعة ينتهي الدوام لذيهم... |
تم التواصل مع المراجع و شرح نظام التسجيل و المواعيد في المركز. |
BQC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-37264 | 3/18/2024 12:00:00 AM | 6/4/2024 11:44:38 AM | 3/18/2024 12:00:00 AM | |||||
6297 | سمية الملا | 820307386 | 38854155 | su_almulla@hotmail.com | How to take appointment for dental service ? i have urgent case oftoothache but no answer over the phone. Thank you |
تم التواصل مع العميل لتوضيح نظام مواعيد الأسنان و أن حجز المواعيد بالهاتف على رقم 80007000 |
BQC | Administrative | Enquiry | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-20143 | 5/7/2024 12:00:00 AM | 6/4/2024 11:48:45 AM | 5/7/2024 12:00:00 AM | ||||||
6298 | يوسف الخباز | 990700780 | 36569150 | yaso0of_99@hotmail.com | لا يوجد رد عند الاتصال بالرقم الخاص بالمستشفى في كل الأقسام |
تم التواصل مع العميل حيث كان يريد السؤال عن النتيجة و تم التوضيح بأن الخدمة متوفرة عن طريق حجز موعد مع الطبيب و توضيح طرق حجز الموعد، كما تم التحقق من البدالة و التأكيد على الموظفين بضرورة الرد على المراجعين للرد على استفساراتهم. |
BQC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-11923 | 5/21/2024 12:00:00 AM | 6/4/2024 11:52:17 AM | 5/21/2024 12:00:00 AM | |||||
6299 | حسين الستراوي | n/a | 33901573 | no@mail.com | أود أن أشكر قسم الرعاية الأولية للاطفال في مركز بلاد القديم الصحي لمعاملتهم فوق الممتازة وقت تطعيم أبنائي وخصوصا الممرضة رئيسة القسم في معاملتها مع الاطفال الممتازة وبذل جهدها في رعايتهم والاهتمام بهم |
بناءاً على ذلك نود إفادتكم بأنه تم التواصل مع صاحب رسالة الشكر وشكره على رسالته ونحن في خدمة ملراجعينا .
مسؤولة قسم الرعاية |
BQC | Administrative | Appreciation | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-40071 | 5/13/2024 12:00:00 AM | 6/4/2024 2:51:06 PM | 5/13/2024 12:00:00 AM | ||||||
6300 | عبدالله العنزي | 920504957 | 36363328 | من المشين والمعيب للمواطن ان ينتظر في المركز الصحي من 3الى4 ساعات وذالك لكي يدخل على استشارة طبية بغض النظر عن الظروف في خال ان قوائم الانتظار تصل الى اكثر من 3ساعات نرجو منكم كوزارة معنية بصحة المواطنين والمجتمع ام زيادة عدد موظفينالفرع والاطباء او تزويع شرائح المجتمع على فروع اخرى اخرى لتقليل الضغوط لا احتاج لردود موظفين back office ولااحتاج لصور شاشات غي واضحة اكتب هذه الشكوى وانا من قلب المركز الصحي |
تم التواصل مع مقدم الشكوى وشرح نظام والية المواعيد في المراكز الصحية |
HBM | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-06-54727 | 1/7/2024 12:00:00 AM | 6/4/2024 12:07:23 PM | 1/7/2024 12:00:00 AM | ||||||
6301 | Ahmed Albalooshi | 97334171154 | مستشفى حالة بوماهر الصحي يعاني من عدم وجود عدد كافي من الأطباء يوم الاثنين الموافق ١/١/٢٠٢٤ في الطوارئ رغم تكدس المرضى وقد قمنا بالانتظار لمدة 4 ساعات حتى يحين دور الموعد وحضور الدكتور للكشف على المريض، لا يوجد سوى دكتور واحد منذ الساعة ٨ مساءا وجميع الغرف الأخرى مغلقة والمرضى في طوابير الانتظار.. |
عميلنا العزيز، نؤكد لكم بأن تحرص إدارة مراكز الرعاية الصحية الأولية على تقديم أفضل الخدمات العلاجية لجميع مرتادي المراكز الصحية وعليه تم التواصل معكم من قبل المعنيين والرد على استفساراتكم بما يتعلق بعدد الأطباء المناوبين، شاكرين تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، متمنين لكم دوام الصحة والعافية. |
HBM | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-06-51689 | 1/2/2024 12:00:00 AM | 6/4/2024 12:18:48 PM | 1/2/2024 12:00:00 AM | |||||||
6302 | Manahil Khaled | 97334556726 | حبيت اشكر الموظفات في مستشفى حاله ابو ماهر الطبي وبالاخص الدكتوره امينه بحر والكاتبه احلام على حسن تعاملهم وتقديرهم للمريض ومساعدته ❤️ |
عميلنا العزيز، يسعدنا دوما تلقي مقترحاتكم وملاحظاتكم .. ونؤكد لكم سعينا المستمر لتطوير خدماتنا، ونشكر لكم تعاونكم وتقديركم للعاملين بمراكز الرعاية الصحية الأولية وجهودنا الحثيثه بتلبيه احتياجات المراجعين وتقديم خدمه صحية متميزة. متمين لكم دوام الصحة والعافية |
HBM | Administrative | Appreciation | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-06-10393 | 1/4/2024 12:00:00 AM | 6/4/2024 12:22:41 PM | 1/4/2024 12:00:00 AM | ||||||||
6303 | Muneera Alzayani | 97334444438 | لاعزاء وزارة الصحة ذهبت اليوم لمركز حالة بوماهر وعند دخولي كان الموظف سعود عبدالباسط غير لبق اثناء التعامل معي منذ اللحظة الأولى ناهيكم عن الزي الغير لائق بموظف الحكومة وارسلني إلى غرفة التصنيف ومن بعدها قام بتسجيلي ع دكتورة غير متواجده بغرفتها (حيث كانت بوقت البريك ومن حقها ان ترتاح بعد التعب) دون اخباري عن وقت موعدي قال اذهبي ستانديك بين المرضى ذهبت وانتظرت ورجعت له لإخباره بعدم تواجدها واتصل ولم تجيب فقال لي اذهبي سوف تأتي الآن وهنا قلت له اخبرني بموعدي موعدي كان 6:50 دقيقة وكنت عنده من الساعه ٥:٥٠ اي كنت سأنتظر امام غرفة الدكتورة ساعه بدون علمي لو لم اسأله لك اكن اعلم بالوقت تقصير واضح من الموظف وغير مسؤول لايحق له التصرف بهذه الطريقة وعدم اخباري بموعدي بالإضافة لسوء طباعه وتعامله الفض ومظهره الغير لائق ثوب الازرار مفتوحة دون غتره لايليق بواجهة مستشفى حكومي الموقف جدا ازعجني واتمنى اتخاذ الاجراء الازم باتجاه هذا الموظف المقصر علما باننا اهل محرق لا يمثلنا شخص كهذا الموظف ..سردي للموقف باختصار لمزيد من التفاصيل يرجى الاتصال على 34444438 |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين، وعليه سيتم التنبيه على الموظفين بضرورة حسن التعامل مع المرضى والمراجعين، نشكر لكم تفهمكم متمنين لكم دوام الصحة والعافية |
HBM | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-06-63127 | 1/28/2024 12:00:00 AM | 6/4/2024 12:28:34 PM | 1/28/2024 12:00:00 AM | |||||||
6304 | Amro mohamed Jaber | 97366330679 | لسلام عليكم |
عميلنا العزيز، تم التواصل معكم من قبل المعنيين وحجز الموعد حسب طلبكم، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، متمنين لكم دوام الصحة والعافية. |
HBM | Administrative | Complaint | Service Quality | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-06-47545 | 2/6/2024 12:00:00 AM | 6/4/2024 12:32:38 PM | 2/6/2024 12:00:00 AM | |||||||
6305 | Fadheela Kamal | 97337750353 | هذي المرة الثانية اروح مركز حالة بوماهر الصحي ( الطوارئ ٢٤ ساعة ) والمرضى ينتظرون والسبب ان السستم عطلان او مافي شبكة،وغير هذا اجراءات دخول المريض على الطبيب يحتاج له تنظيم ،مو معقولة، مريض تعبان من مرضه و ينتظر فترة طويلة ان يدخل التصنيف وبعدها يرجع مرة ثانية للكتّاب عشان يسجلون اسمه للطبيب، على الاقل خلو موظف التسجيل صوب التصنيف مو يمشي المريض مساافة طويلة رايح جاي عشان يعطيهم ورقة مكتوب عليها رقم4 |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم التواصل معكم من قبل المعنيين والاجابة على استفساراتكم، متمنين لكم دوام الصحة والعافية |
HBM | Administrative | Complaint | Workforce Shortage | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-06-87420 | 2/18/2024 12:00:00 AM | 6/4/2024 12:38:20 PM | 2/18/2024 12:00:00 AM | |||||||
6306 | خليفة محمد | 97366988445 | هل إذا أستلمت عذر طبعي ولكن تم فقدانه ومطلوب من جهة العمل في إمكانيه للحصول عليه من المركز الصحي مره أخرى |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم التواصل معكم من قبل المعنيين والاجابة على استفساراتكم، متمنين لكم دوام الصحة والعافية |
HBM | Administrative | Enquiry | Care Unit | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-06-63797 | 2/22/2024 12:00:00 AM | 6/4/2024 12:42:20 PM | 2/22/2024 12:00:00 AM | ||||||||
6307 | سلطان الباكر | 97339991016 | زياراتي المتكرره لمركز الحاله الصحي ( المحرق ) لا يوجد تنظيم في المركز واهمال الاطباء في استقبال المرضى اقل فترة انتظار قد تستغرق نصف ساعة . |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم التواصل معكم من قبل المعنيين، وشرح آلية تسجيل المواعيد بمراكز الرعاية الصحية الأولية، وسيتم التأكيد على جميع الموظفين بضرورة اخبار المريض بوقت الموعد، نشكر لكم تفهمكم، متمنين لكم دوام الصحة والعافية |
HBM | Administrative | Complaint | Workforce Shortage | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-06-56629 | 2/24/2024 12:00:00 AM | 6/4/2024 12:45:19 PM | 2/24/2024 12:00:00 AM | |||||||
6308 | Majeed Taqi | 97336544880 | في تاريخ 5/3/2024 |
عميلنا العزيز، تم التواصل معكم من قبل المعنيين وإبلاغكم بالتوجه مباشره غدا لقسم العلاج الطبيعي بالمركز الصحي للمعانية ، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل) و حرصا منا على الارتقاء بجودة خدمات الرعاية الصحية الأولية وإجراءات التعامل مع ملاحظاتكم وآرائكم وجعل زيارتكم لمراكز الرعاية الصحية تجربة متميزة فإننا نرجو من حضرتكم التكرم بإجراء تقييم الخدمة المرفق بالنظام الوطني للشكاوى والمقترحات (تواصل)، متمنين لكم دوام الصحة والعافية. |
HBM | Administrative | Complaint | Service Quality | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-06-07826 | 3/7/2024 12:00:00 AM | 6/4/2024 12:49:02 PM | 3/7/2024 12:00:00 AM | |||||||
6309 | هاشم حرفوش | 36334030 | اتوجه بالشكر الجزيل والامتنان انا هاشم حرفوش لأحصائية العلاج الطبعي موزة البوعركي على الاحلاص والتفاني في العمل وسعة الصدر والتعاون مع جميع المرضى ومنهم انا شكرا جزيلا |
تم شكر الموظفة على جهودها المبذولة في خدمة المرضى |
HBM | Administrative | Appreciation | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10907 | 10907 | 24-06-93458 | 2/18/2024 12:00:00 AM | 6/4/2024 1:22:23 PM | 2/18/2024 12:00:00 AM | ||||||||
6310 | حسين الستراوي | 960108190 | 33901573 | hussain.alsatrawy@gmail.com | عندي مشكلة مع الدعم الاجتماعي للحفاضات في مركز البلاد القديم الصحي اتابع وياهم من بداية الشهر وكل مرة يقولون ما وصلو الحفاضات |
ردا منا على الشكوى المقدمة بتاريخ 22/4/2024 على مركز البلاد القديم قسم الرعاية بخصوص صرف الحفاظ تم التواصل مع صاحب الشكوى بنفس التاريخ في الساعه 14:20 مساءا أفاد بأنه لم يستلم الحفاظات لتؤميه لهذا الشهر وبأنه يرد ان تصل الشكوى للجهه المعنية بتأخر صرف المواد وليس لقسم الرعاية.تم اعلامه اننا نتابع الموضوع وسوف يتم التواصل معه فور استلام الطلبية لهذا الشهر . تم التواصل معه مره اخرى بتاريخ 25/4/2024 لإخباره بتوفر الحفاظ من مركز اخر وتم تسليمه الحفاظ
مشرفة قسم الرعاية مركز البلاد القديم نجيبة صالح |
BQC | Administrative | Complaint | Policy & Procedure | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-96737 | 5/13/2024 12:00:00 AM | 6/4/2024 1:27:34 PM | 4/25/2024 12:00:00 AM | |||||
6311 | ايمان اسماعيل علي | 33001141 | توفير طريقة اسهل لاخذ المواعيد للتطعيمات في قسم رعاية الأمومة عبر موقع تطبيق او هاتف صعوبة اخذ المواعيد للتطعيمات في قسم رعاية الأمومة تنظيم قسم الأطباء تركيب سماعات افضل |
تم التواصل مع المريضة وشرح الية تسجيل المواعيد في المركز الصحي واخذ توجيهاتها بعين الاعتبار |
HBM | Administrative | Complaint | Service Quality | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10907 | 10907 | 24-06-12008 | 1/3/2024 12:00:00 AM | 6/4/2024 1:28:31 PM | 1/7/2024 12:00:00 AM | |||||||
6312 | محمد ابراهيم الشوملي | 36325676 | قسم العلاج الطبيعي مركز خالة بوماهر الصحي ومركز البحرين الوطني عراد نطالب بارجاع دوام البركة يوم الخميس للبركةالمائية وذالك لكثرة الضغط على الايام العادية حيث كان في سابق الدوام الخميس متوفر |
تم التواصل مع مقدم الشكوى واخبارة بأ، حوض السباحة مفتوح في الفتره المسائية ولايوجد ضغط على المواعيد |
HBM | Administrative | Complaint | Service Quality | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10907 | 10907 | 24-06-67149 | 1/24/2024 12:00:00 AM | 6/4/2024 1:36:20 PM | 1/24/2024 12:00:00 AM | |||||||
6313 | جنات عبدالله | 000809926 | 33622812 | no@mail.com | مع خالص تقديري إلى الخدمات المقدمة من قبل وزارة الصحة والمراكز الحكومية .. ولكن تفاجات من ما حصل لي اثناء مراجعتي في مركز البلاد القديم الصحي.. تم اعطاني موعد التراساوند بعد فترة الولادة فتوجهت للرسبشن التعديل كيف اعمل التراساوند بعد ما اولد؟ .. فتم اخباري ايضا بان موعد الولادة ايضا خاطئ... تم تسجيل موعد ولادتي في شهر ۲ عوضا عن شهر ... عندما ذهبت العمل تحليل ابوال .. أعطيت نتيجه خاطئة ... و اخبرتني الطبيبة باني اعاني من التهاب شديد تم تعديل التقرير بعد ذلك ... ذهبت لطلب تحاليل فاخبرت الدكتورة بان لم يقوموا بإضافة لي تحاليل الولادة اللازمة و الكاملة منذ اول قدوم لي | فاخبرتني أيضا بان تم تسجيلي في السستم بالخطأ تم تسجيلي كحمل ثاني عوضا عن كونه حملي الأول وتم تعديل ذلك ايضا بت أخشى على ما يحمله الستم من معلومات تخصني ! ففي كل مرك اتفاجا من تسجيلهم المعلوماتي الخاطئة و اليوم ٦/٢/٢٠٢٤ اول موعد التراساوند اقيمه من تم حملي في مركز نعيم الطبي واذا بالطبيبة تخبرني بأن الغير ال bedsheet لازيل ماكان موجود للمريض السابق | هل المريض من يغير وينظف مكان المريض السابق |
حضرت المريضة بتاريخ 3/9/2023 و تم فتح ملف الحوامل للمريضة من قبل القابلة تم كتابة تاريخ الولادة بالشهر وثم اليوم في الكارت الابيض عن طريق الخطأ اما السيستم فكان التاريخ صحيح
تم طلب التحاليل اللازم للمريضة الذي كنا بحاجة اليها فقط لمتابعة الحوامل تم طلب تحاليل الثانوية ( SECOND ANC TEST) لان ملف المريضة يحتوي على تحاليل سابقة تحاليل فحص ماقبل الزواج ولا تحتاج لطلبه مجددا مثل فصيلة الدم والسكلر ونقص الخمير في حال اول زيارة يطلب تحاليل اولية ) (FIRST ANC TEST) المريضة ذهبت الى مستشفى خاص وطلب منها بعض التحاليل SEROLOGY , HIV , HCV بخصوص شكوى عدم عمل تحاليل اللازمة اخبرت المريضة ان هذي التحاليل لاتطلب الا في حالات معينة وليست من تحاليل روتينية للحمل وتم طلب جميع التحاليل الازمة للحوامل في عيادة
طبيبة الحوامل طلبت التراساوند االى المريضة ، المريضة كانت 14 اسبوع ، من المحتمل الموعد بعد 6 اسابيع تم ادراج موعد تاريخ 13/2/2024 وكان اقرب موعد وبعد ذلك توفر موعد اقرب في تاريخ 6/2/2024 وتم ادراج اسمها لهذا التاريخ
تم الاتصال للمريضه بتاريخ 8/2/2024 الساعة 7 ونص صباحا تم الشرح لها ما حدث منها والمريضة تقبلت الموضوع وشكرتنا على جهودنا وعلى الإهتمام
مركز البلاد الصحي القابلة : زهرة علي
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BQC | Administrative | Complaint | Service Quality | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-56383 | 2/7/2024 12:00:00 AM | 6/4/2024 1:41:55 PM | 2/7/2024 12:00:00 AM | |||||
6314 | مصطفى إسماعيل | 861106342 | 36530062 | mustafa86.bh@gmail.com | مع الحرص على الحكومة الموفرة لتوفيل وتسهيل سبل العلاج لمرضى السكلر ، نعاني من عدم الحرص على تسهيل العلاج في أقسام المراكز الصحيه ، ورفض قسم التمريض في المراكز الصحيه من تقديم العلاج الموصوف من قبل الدكتور بحجه أمه لا يستطيعون تقديم العلاج رغم أنه وصف العلاج من الدكتور المباشر للحاله . |
ردا منا على الشكوى المقدمة من المريض مصطفى اسماعيل الرقم الشخصي 861106342 مريض سكلر وهو من المرضى الغير المترددين بشكل يومي على اخذ مسكن الألم ابرة المورفين وقد حضر بتاريخ 1 /2/2024 في الفترة الصباحية الساعة 9 صباحا وقد تم اعطائة ابرة المورفين وحضر مرة اخرى في نفس اليوم الساعه 4 ونص ليأخذ جرعتة الثانية ولكن الممرضة قامت بالأتصال بالطبيبة واخبرتها انه اخذ جرعة صباحا ردت عليهم الطبيبة بعدم اعطائه تم الاتصال للمريض بتاريخ 5/2/2024 في الساعه 9 صباحا وتم الشرح له عن ألية اعطاء الابر المخدرة وانه يعتمد على تقيم الطبيب وقراره وقد تقبل المريض الموضوع هذا ما لزم ولكم منا جزيل الشكر
مشرفة التمريض لمركز البلاد القديم نجاح القيم |
BQC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-49020 | 2/4/2024 12:00:00 AM | 6/4/2024 1:47:55 PM | 2/5/2024 12:00:00 AM | |||||
6315 | حميد مرهون علي | n/a | 33119997 | no@email | المستخدم نحن مجموعة من مرضى فقر الدم المنجلي (السكلر ) نتقدم بخالص الشكر والتقدير الملائكة الرحمة في مركز البلاد القديم الصحي لما يبذلوه من جهد عظيم وتفاني لا نظير له للسهر على راحة المرضى والتخفيف من أوجاعهم بشكل عام والمرضى السكلر بشكل خاص، خدمات طبية متميزة من فريق يعمل كالنحل بقيادة المعرضة المسؤولة وطاقمها التمريضي ومساعدي التمريض لهم منا باقة عطرة من الشكر والعرفان تسأل الله العلي القدير أن يوفقهم لكل خير، ولا تنسى خيرة الأطباء في المركز الصحي وموظفي التسجيل والصيدلية والمختبر وكذلك إداريي المركز، نفخر بالكفاءات الوطنية العاملة في مركز البلاد القديم الصحي شكرا لكم من أعماق قلوبنا |
تم التواصل مع المريض حسن مرهون من قبل ضابط التمريض السيد سعيد شبيب بالإتصال به بتاريخ 21/2/2024 وتم شكره على الرسالة وتم التواصل معه من قيل مشرفة التمريض نجاح القيم بحضوره الشخصي الى قسم التمريض بتاريخ 21/2/2024 وتم تقديم الشكر له . مركز البلاد القديم مشرفة التمريض نجاح القيم |
BQC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-33793 | 2/20/2024 12:00:00 AM | 6/4/2024 3:24:42 PM | 2/10/2024 12:00:00 AM | ||||||
6316 | Ayesha Zubair | n/a | 33302561 | sayesha1212@gmail.com | I have Complaint against Dr. Dallal She is very rude to her patients and not call on time. we are waiting s 45 minutes and no other patient is inside, but she is not calling irrespective of our appointment. It's not the first time, she is always like that. |
تم التواصل مع صاحبة الشكوى ومناقشة الشكوى .
بعد التحقق من نظام المواعيد تبين أن الموعد كان باسم ابنة صاحبة الشكوى في تاريخ 2024/3/28 و انها لم تدخل للاستشارة مع الطبيبة في هذا اليوم.
وقت تسجيل الموعد 9:38
موعد المريضة 10:45
وقت الغاء الموعد 11:37
تم توضيح نظام المواعيد في المركز الصحي لصاحبة الشكوى و ابدت تفهمها لذلك ..
كما تم مناقشة الطبيبة المعنية في الشكوى لايضاح الأمر.
هذا ما لزم للتوضيح
د. افراح سعيد
رئيس مجلس ادارة مركز بلاد القديم الصحي
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BQC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-06-81451 | 3/28/2024 12:00:00 AM | 6/4/2024 2:19:43 PM | 3/28/2024 12:00:00 AM | |||||
6317 | حسين احمد الدوسري | 830908234 | 38016601 | حضر العميل للمركز بشكوى: رفض اعطاء الطبيب اجازة مرضية. |
تم التواصل مع الطبيبة وتبين أن المريض لم يكن يعاني من أي أعراض |
SJC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-06-31281 | 5/26/2024 12:00:00 AM | 6/4/2024 2:28:07 PM | 6/1/2024 12:00:00 AM | ||||||
6318 | Maria | 870390937 | 33780232 | no@mail.com | DEAR MANAGEMEN TODAY I WENT HERE FOR EMERGENCY CHECK-UP AS IT'S NEAR MY AREA. I'M NOT FEELING WELL BUT STILL THE RECEPTION REFERRED ME TO GO OTHER HEALTH CENTER. THEY MUST ATTEND TO THE NEEDS OF THE PATIENT AND NOT TO LET THEM TRAVEL AGAIN. HOPING FOR YOUR ACTION ON THIS. |
تم الاتصال بالمريضة وأخذ الموضوع حيث أن عنوان المريضة تابع لمركز النعيم الصحي وليس مركز بلاد القديم الصحي و هي تريد عمل تحاليل فقط وتم التوضيح لهما بأن الحالات المقبولة في هذه الحالة هي الطوارئ فقط وعن طريق التمريض.
هذا ما لزم للتوضيح
القائم باعمال الاداري يوسف أحمد
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BQC | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-06-02301 | 1/14/2024 12:00:00 AM | 6/4/2024 2:31:51 PM | 1/18/2024 12:00:00 AM | |||||
6319 | إسراء إبراهيم | 900203897 | 3912447 | israqjalil2020@gmail.com | السلام عليكم تعرضت لوعكة صحية انا وبناتي اثنتين وحجز لنا زوجي موعد لنا نحن الثلاثة بمركز بلاد القديم الصحي الفترة المسائية واخبرني بانه الموظفة رفضت تسجيل أكثر من شخصين عند الطبيب وتم تسجيلي انا وابنة في غرفة والثانية بنفس التوقيت ودخلت الموعد الأول اخبرتها ان تكمل علاجنا نحن الثلاثة ورفضت الدكتورة وارسلتني لعمل فحص كرونا وذهبت الى التمريض للفحص ولكنهم أرسلوني الى الاستقبال واتضح لي فيما بعد أنهم أرسلوني لاخذ موعد طوارئ رغم انني اصلا اخذت موعد مسبقا ودخلت على الدكتورة وتأخر الوقت وبعدها ذهبت لغرفة اخرى لعلاج ابنتي الثانية ولكن هناك خطأ في رقم الغرفة اذ اني انتظرت مدة لدخول غرفة ولكن لا يوجد بها أحد وعندما استفسرت وذهبت لغرفة اخرى اخبرتني الدكتورة ان الموعد انلغى بكل سخرية وتعجرف وعندما ترجيتها أن تعالج ابنتي هزاتني لاني تأخرت لماذا هذا الاستهتار واهدار وقت المريض والتلاعب به ليقضي طول وقته للتنقل بين الغرف ومرفقات المركز وكل موظف يلقي المسؤولية على الآخر وهذا غير عن اعطاء معلومات غير دقيقة وخاطئة مثل رقم الغرفة وفي النهاية تحقير |
تم التواصل مع المريضة وتم التوضيح لها بأن الطبيبة موضح لقسم السجلات على الغرفة المعنية الموضحة في وقائع الأطباء لكن عند قدوم الطبية غيرت الغرفة وتم اخبار المرضى الموجودين أن الطبيبة في الغرفة الثانية لكن المريضة كانت في غرفة ثانية مرافقة لابنتيها للعلاج وهذا ما كان سبب في عدم درايتها بتغيير الغرفة وبالتالي تأخرها عن الموعد وتم إعطائها موعد آخر وتم معالجتها من قبل الطبيبة كما شكرت المريضة على التوضيح و سرعة الإجابة من قبل الإدارة. هذا ما لزم للتوضيح القائم بأعمال إداري المركز يوسف أحمد |
BQC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-85953 | 1/14/2024 12:00:00 AM | 6/4/2024 2:49:36 PM | 1/14/2024 12:00:00 AM | |||||
6320 | فاطمة خلف | 990105431 | 39886077 | fatemakhalaf17@gmail.com | السلام عليكم اتمنى من حضرتكم النظر في اسلوب الأطباء في مركز البلاد القديم الصحي وخصوصاً مع الدكتورة دلال الهاشمي حيث اننا لم نتوجه للمركز للترفيه ولكن من اجل حق من حقوقنا وهو العناية بصحة المواطن اشتكيت من ضيق في التنفس بسبب تلوث الجو ولم تصرف لي إلا بخاخ الربو ومع العلم إنني اعاني من الجيوب الأنفية وهذا البخاخ لا يفيد مع حالتي الصحية. اتمنى النظر في هذا الموضوع لأنه تكرر مع الدكتورة نفسها والنظر في موضوع موظفين الاستقبال من حيث أسلوبهم من المرضى وشكراً |
تم محاولة الاتصال بالمريضة هاتفيا و لم ترد على الهاتف بعد مراجعة الملف الالكتروني ومناقشة الطبيبة المعنية الحالة المريضة فإن الطبيبة وصفت الدواء المناسب للمريضة حسب التشخيص. المبدئي للحالة الصحية بعد معيانة الحالة. كما تم اخبار الطبيبة بعدم ارتياح المريضة الأسلوب الطبية للنظر في ذلك. هذا ما لزم التوضيح مع جزيل الشكر د افراح سعيد رئيس مجلس ادارة مركز بلاد القديم الصحي |
BQC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-79590 | 4/27/2024 12:00:00 AM | 6/4/2024 2:55:55 PM | 4/28/2024 12:00:00 AM | |||||
6321 | جاسم | 931004160 | 33646683 | jassssssssssim@gmail.com | السادة الكرام، لقد قمت بزيارة مركز بلاد القديم الصحي في تاريخ ٢٠٢٤/٠٥/٠٩ لوجود عارض صحي حيث أن الطبيبة المناوبة قامت بوصف بعض الأدوية التي ليست متوفرة في صيدلية المركز، لذا قمت بشراء هذه الأدوية من إحدى الصيدليات وبما أن لدي بويصلة تأمين صحي، طلبت منهم تعويضي عن المبلغ الذي التي يجب تعبينتها عن (reimbursement form دفعته ولم يمانعوا شريطة تزويدهم بإستمارة التعويض طريق نفس الطبيبة وعليه قمت بزيارة المركز في تاريخ ٢٠٢٤/٠٥/١٥ وطلبت من نفس الطبيبة تعبينة الاستمارة ولكنها رفضت بحجة أنه لا يوجد لديها تخويل من وزارة الصحة وبعد التحقق من رئيسة مجلس الإدارة، قامت بتأكيد كلام الطبيبة. وعلى ذلك، أرغب من التحقق من صحة المعلومات التي تلقيتها من الوزارة. |
تم التواصل مع المريض عن طريق الهاتف و بعد التحقق من الملف الالكتروني للمريض ومناقشة الطبيبة المعنية . تبين توافر الدواء في صيدلية المركز الصحي و بناء على ذلك تم وصف الدواء للمريض. كما تم كتابة تقرير بالحالة الصحية للمريض و الدواء الموصوف من : كما تم قبل الطبيبة من المركز الصحي في حال احتاج المريض لاستخدامه و الاستفادة منه. هذا ما وجب للتوضيح مع جزيل الشكر اد افراح سعيد
رئيس مجلس ادارة مركز بلاد القديم الصحي
16/5/2024
Sent from my Galaxy
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BQC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-79432 | 5/16/2024 12:00:00 AM | 6/4/2024 3:05:43 PM | 5/16/2024 12:00:00 AM | |||||
6322 | حمزة الحواج | 910701741 | 33097003 | no@mail.com | السلام عليكم ورحمة الله تحيه طيبه وبعد يسرني اولا ان اتقدم بمدح وشكر مستشفى البلاد القديم على اهتمامهم بالمرضى والرعاية الجيدة لهم وانا شخصيا سعيد جدا بخدمة المركز ولكن في يوم الاحد في حدود الساعة الثالثة عصراً اضطريت ان اذهب بشكل طارئ للمركز بسبب وجوده حراره في الجسم ولوعه ودوره في الرأس ولا استطيع اكل اي شيئ حيث دخلت على دكتوره اسمها ( زينب شهاب ) وأخبرتها بأني لا استطيع تناول ادويه حاليا وافضل أن تكتبي لي سيلان بندول الوحيد الذي اتشافي منه بسرعه ورفضت وقالت هذا لكبار السن فقط رغم اني قد تعالجت به من قبل وكان افضل دواء ، وكان اسلوبها لا يوصف وأخجل ان اصفه بشيئ فأسيئ له الرجاء من سعادتكم اخذ الاجراءات اللازمة شاكرين لكم حسن التعاون شكوتي هذه لا اريد بها مضرة احد ولكن نفس الوقت لا نريد تشويه سمعة المركز الصحي |
تم الاتصال بالمريض لاخذ تفاصيل الشكوى اما بالنسبة لعلاج المريض فقد تم شرح طريقة العلاج للمريض بناء على تقييم الطبيب من حيث التاريخ المرضى و اعراض المريض مع قياس المؤشرات الحيوية وبناء على ذلك. يتم صرف الأدوية حسب ! الحالة سواء كانت الحاجة للادوية التي تعطى عن طريق الفم أو في " حال كانت الحالة تستدعي الابر أو المحلول الوريدي مع مراعاة سلامة المريض و العلاج الأمثل له. كما تم شكر المريض على مدحه و شكره لخدمات مركز بلاد القديم الصحي. هذا ما وجب للتوضيح مع جزيل الشكر د. افراح سعيد رئيس مجلس ادارة مركز بلاد القديم الصحي |
BQC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-62308 | 5/13/2024 12:00:00 AM | 6/4/2024 3:10:56 PM | 5/13/2024 12:00:00 AM | |||||
6323 | حسن الحايكي | 861205103 | 36450592 | no@mail.com | تتعرض أنا ومرضى السكلر، منهم حميد عباس، وسجاد خليل، وآخرين، لسوء معاملة من قبل ممرضات بمركز بلاد القديم، إذ ينقسم التمريض إلى قسمين قسم يعامل المرضى بشكل جيد، والقسم الآخر شكل تحالف ضد المرضى ويُحرض عليهم، ويتعمد تأخير علاجهم وتطفيشهم، وقد تكرر التأخير المتعمد، إذ تم تأخير علاجنا اليوم وبالأمس، كما تكرر عدم إعطاء المريض لحقه، إذ تتعمد ممرضات هذا التحالف سكب حقنة المريض في الزبالة وعدم إعطاء المريض حقه الكامل في العلاج ومن ثم إخفاءها عنه وقت إعطاءه الحقنة حتى لا يرى كم فيها وقد تقدمنا بشكوى للمسؤولة وتعاونت معنا ووعدت بحل المشاكل لكن الممرضات لم يستجيبوا لها خصوصاً في وقت إنتهاء دوامها ومغادرتها، وسوف أذكر بشكل سريع أبرز المشاكل التي تتعرض لها: لا تحافظ معظم الممرضات على أسرار المريض، ويتكلمن مع بعضهن بل حتى مع بعض المرضى بالسوء عن مرضى آخرين، إذ قالت ممرضة منهن مؤخراً عن مريض منا بوزه خايس ويرجع من ريحته بعض الممرضات يدخلن مع المريض بعبوات ريدبول، والبعض كرك، وبعضهن يتصلن فيديو بأولاد هن وقت تلفي المريض للعلاج، أو ينشغلن بمحادثات وتساب، البعض تبصم وتغادر المركز |
تم التواصل مع العميل بخصوص الشكوى وتقديم افضل الخدمات العلاجية من جميع الطاقم التمريضي وفي الوقت المناسب . سعيد أحمد شبيب مشرف خدمات التمريض مراكز محافظة العاصمة |
BQC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-06-19066 | 2/20/2024 12:00:00 AM | 6/4/2024 3:16:55 PM | 2/20/2024 12:00:00 AM | |||||
6324 | حسن الحايكي | 861205103 | 36450592 | no@mail.com |
نحن مجموعة من مرضى السكلر، ولدينا علاج يومي في مركز بلاد القديم الصحي، بوصفةٍ طبية صادِرة من قِبل مجمع السلمانية الطبي ومركز أمراض الدم الوراثية.
مُؤخراً.. تم استبدال مسؤولة التمريض في مركز بلاد القديم الصحي، ومُنذ استبدالها إستبشرنا خيراً، وبدأنا نتعامل مع المسؤولة الجديدة بكُلِّ ودٍ واحترام، وكنا نطرق بابها ونتحدث معها دوماً عن وضع القسم وكانت تُرحِب بِنا، وكانت علاقتنا معها ومع قسم التمريض ككُل علاقة أخوية وِدية لا تشوبها الخلافات والمشاكل..
إلى أن فُوجئنا بتغير في مواقِف المذكورة من المرضى بالتدريج، ومن ثُم صُدور عِدة قرارات مُتتالية مُجحِفة بحقِنا كمرضى، فبين الحين والآخر أصبحنا نُفاجئ بِصُدورِ قرارٍ جديد للأسف للتضييق على المرضى واستفزازهُم. وعندما تحدثنا مع مسؤولة التمريض واستفسرنا منها عن أسباب صدور هكذا قرارات بحقِ المرضى، بدت تتهرب عن الحديث مع أيٍّ منا، وتُلقي باللوم على الآخرين، بقولها: إن هذهِ القرارات (من فوق) مو قراراتي!
وبدأنا بطرقِ أبواب المسؤولين بمبنى وزارة الصحة الرئيسي وجلسنا مع بعض المسؤولين هُناك، كما شكونا وضع المركز الصحي السيء مِراراً عبر تطبيق تواصل، وأوضحنا إلى من يعنِيه الأمر المُعاملة السيئة التي نتلقاها، والتضييق علينا كمرضى، واتضح لنا أن لا علاقة للمسؤولين في الوزارة بإتخاذ مثل هذه القرارات المُجحِفة، وتدخل بعض المسؤولين، ووعدونا بحلٍ للمشاكل الناتجة عن هذه القرارات، إلا أن هذه الوعود لم تُترجم لِحُلولٍ على أرضِ الواقع حتى اليوم.
ومن أبرز المشاكل التي نُعاني منها كمرضى:
1: يتم تأخير علاجنا بشكلٍ يومي وقد بدى لنا أن هذا التأخير مُتعمد.
2: قامت مسؤولة التمريض بسحب مفاتيح جميع الغُرف بما فيها غُرفة الحُقن، ورغم وجود سِتارة قصيرة وضيقة بداخل الغُرفة إلا أن خصوصيتنا كمرضى قد إنتُهِكت عِدة مرات، بسبب دخول وخروج المُمرضات المُتزايد من وإلى الغُرفة أثناء تلقينا العلاج، ولسنا نحنُ فحسب، بل لدينا نساء شكينَّ من دخول الرِجال للغُرفة، وبالتالي إنتهاك حُرمتهُن لأن السِتارة لا تحجب الجسم بالكامل ولا حتى صوت المريضة.
3. اشتكينا في العديد من المرات على تعمُد بعض الممرضات إعطاء الدواء للمريض بجرعةٍ أقل من الجرعة الموصوفة، في الوقت الذِّي يُسكب فيه جزء من حقُنة المريض التي من المُفترض أن تُعطى له في سلة النفايات أجلكُم الله، والمريض أحوج ما يكون لهذا الدواء، وفي العديد من المرات رفضنا أخذ الدواء إن كانت الجُرعة أقل من الجرعة الموصوفة لنا.
4.بعد ان تقدمنا بشكاوٍ عديدة لحل مشاكل المركز، قالت لنا مسؤولة التمريض بشكلٍ صريح أننا زعلانين مِنكُم، وسنتخذ ضدكم إجراءات مُشددة في كُل شيء يتعلق بِعلاجِكُم، بسبب شكاواكُم، وكأن المريض ليس لهُ الحق في التقدم بشكاوى، وهوَ ما اعتبرهُ المرضى إنتقاماً مِنهُم.
5.أثناء حضورنا اليومي للعلاج سواء في الفترة الصباحية أو المسائية، يتعمدن مُعظم مُمرضات القسم المذكور تجاهل المريض وعدم وضع أي إعتبار لوجوده، ففي العديد من الأحيان نتعرض للتجاهل المُتعمد أثناء مُخاطبتنا للمُمرضات، فعندما نُخاطِبهُن بشأنِ علاجنا يقُمنَّ بإستلام بطاقة المريض ووضعها على الطاولة، وتبدأ رحلة التطنيش والتجاهل وتأخير المريض المُتعمد، بل عدم الأخذ والرد مع المريض، ولو بكلمةٍ بشأن علاجه! وكأننا نُخاطِب جُدران لا تنطق، وقد شكونا ذلك مِراراً لمسؤولة التمريض ولم تتخذ أي إجراء ملموس بحقِ الممرضات.
6.تنتهك العديد من الممرضات خصوصية المرضى وبعضهُن يتحدثنَ أمامنا بدون خجلٍ ورادع بالسوء عن مرضى آخرين، إذ لا يُحافِظنَ على أسرار المريض، وبعضهُن وصل بهُن الأمر للتحدث علناً عن النظافة الشخصية للمرضى.
7.يتعرض بعض المرضى للطرد والمُعاملة السيئة من قبل المُمرضات إن تجرأ أحدهم على النطق بِكلمةٍ قد لا تروق لهُم، وقد قُلنَّ لي ولغيري مِراراً: اذا مو عاجبنك الوضع هني (قوم اطلع بره وروح بيتكم).
8.يتدخل بعض الإداريين في أمورٍ خارج صلاحياتهُم وتخص علاج المريض بشكلٍ مُباشر في مُخالفة واضحة للقانون.
وأخيراً.. إن أغلب المشاكل التي يتعرض لها المرضى في المركز الصحي المذكور بسبب تساهل مسؤولة التمريض مع المُمرضات، وعدم إتخاذها إجراءات رادِعة في حق من يُخطئ مِنهُن في حقِّ المرضى، في الوقت الذي تتخذ فيه إجراءات ضيقت على المريض وشددت فيهِ على علاجه، فقبل مجيء مسؤولة التمريض الحالية لم نكُن نُعاني من أغلب هذه المشاكل، ففي عهد المسؤولة السابقة كان الوضع أفضل بكثير من وضع المركز الصحي المذكور اليوم، وللأسف فكُل يوم يمُر علينا في هذا المركز الصحي يسوء وضعنا كمرضى أكثر وأكثر، لِذلك بدأنا نطرق كُل الأبواب المُمكن طرقها، لعلَّ وعسى أن ينال المريض حُقوقه الكامِلة في قِبال إلتزامه بواجِباته، وأن لا يتعرض المرضى لسوء مُعاملة كما هُوَ الحال الآن، وأن نحظى كمرضى بالرعاية الصحية اللائِقة التي كفِلها لنا الدستور ودولتنا الحبيبة.
خِتاماً: نأمل أن تصِل رِسالتنا لسعادة وزير الصحةوأن تُوضع حُلول تُنصِفُنا كمرضى، وشكراً لكُم.
حسن خليل الحايكي
861205103
36450592
|
1 – لا يوجد اي تأخير نهائيا في تقديم العلاج لمرضى السكلر ويمكن التأكد من نظام الاي صحة في وقت اعطاء جرعات العلاج لهم . 2- يوجد خصوصية تامة للمريض اثناء اعطاء العلاج حيث انه توجد ستاره طويلة تغطي السرير وايضا يتم اغلاق الباب اثناء اعطاء المريض لعلاجه. 3- يتم اعطاء الجرعة الموصوفه لهم من قبل الطبيب من غير زيادة او نقصان وتوجد ممرضتين داخل الغرفة كشاهد على اعطاء الجرعة الصحيحة وتوجد شكوى من الممرضات في مركز الشرطة بهذا الخصوص لازالت تحت المتابعة 4- لم تهدد المسؤولة انها ستتخذ اجراءات ضد المرضى بسبب الشكاوي بس المريض حسن هو من هدد انه اذا لم يتم سحب الشكوى من مركز الشرطى سيقوم بالشكوى هو ايضا في مركز الشرطى وسيقوم بعمل مقال في جريدة اخبار الخليج حيث ان ابن خاله يعمل هناك واخبر ان سينشر في وسائل التواصل الاجتماعي ويمكن الاستناد بالرجوع الى تسجيل الكاميرات الموجودة في القسم. 5-لم تتجاهل الممرضات اي من المرضى ويقومون بإعطائهم علاجهم وفي الوقت المحدد دون تأخير. 6-بالنسبة الى هذه النقطة فإن المريض حسن تقدم بشكوى ضد الممرضة المقصودة وقامت الشرطة بإستدعائها واخبروها ان هذه الشكوى تعتبر شكوى كيدية بسبب شكواها السابقة ضده ولا يوجد شهود على هذه الحادثة سوا اخيه سجاد , وكيف قامت الممرضة بالتحدث معهم عن مرضى اخرين وهم يشتكون في نفس هذه الرساله في النقطه رقم 5 ان الممرضات لا يتحدثون معهم اصلا وهذا مناقض للنقطة السابقة 7- لم نرفض اي مريض او نطرده والكاميرات الموجودة في القسم تثيت ذلك . 8- في بعض الاحيان يقوم اداري المركز بالتدخل والتهدئه في حال حدوث فوضى من قبلهم حيث انهم في كثير من الاحيان يقوم حسن الحايكي بالصراخ وعمل فوضى وانه يطلب ممرضات معينه لإعطائه الابره وفي حال عدم وجودهم يقوم بالصراخ واحداث فوضى بالقسم وننضطر للاتصال بحارس الامن والمشرف الإداري . |
BQC | Administrative | Complaint | Policy & Procedure | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10851 | 10851 | 24-06-52153 | 4/8/2024 12:00:00 AM | 6/4/2024 3:21:59 PM | 4/15/2024 12:00:00 AM | |||||
6325 | عباس حسن | n/a | 39677018 | no@mail.com | ملاحظة تخص قسم المختبر. مع التطور الجديد يجب أن يكون هناك مساحة أكبر لسحب الدم و استلام العينات حيث أن طاولتين صغيرتين و مكان ضيق و أحياناً يكون هناك إحراج للمرضى و العاملين و خصوصاً النساء. |
تم التواصل مع المراجع و التوضيح أن التوسعة للمختبر من ضمن خطط المشاريع للمركز |
BQC | Administrative | Suggestion | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-06-24202 | 3/5/2024 12:00:00 AM | 6/4/2024 3:29:54 PM | 3/6/2024 12:00:00 AM | ||||||
6326 | مصطفى العلي | n/a | 33886375 | no@mail.com | التأخير في صرف الدواء |
عطفا على الشكوى المقدمة من المريض المرفقة شكواه ضمن هذه الرسالة، فقد تم الاتصال به وأفادنا انه في يوم الاثنين 15-4-24 حضر للمركز وانتظر أكثر من المعتاد لاستلام ادويته وقد اوضحنا له انه من بعد أيام الإجازة الطويلة (حيث سبق هذا اليوم اجازه عيد الفطر المبارك) من الطبيعي ان يكون عدد المرضى القادمين لاستلام ادويتهم من الصيدلية اكثر من الأيام المعتادة خصوصا اننا لا نستقبل المرضى المسجلين في نفس اليوم على الطبيب انما نقوم أيضا بصرف ادويه الامراض المزمنة للمرضى الصادرة وصفاتهم في .Refill شهور سابقه بما يسمى وحيث ان المتوفر جهازين كمبيوتر ومنضدتين للصرف فقط فإننا نعمل بأقصى الإمكانيات المتوفرة. اقترح المريض فتح منضدة صرف ثالثه او تغيير اليه الصرف. هذا ما لزم وشكرا Amani Abdulhafidh Almobayedheen Bilad Al Qadeem Health Center Pharmacist Incharge Tel: 33000918 |
BQC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-06-02646 | 4/16/2024 12:00:00 AM | 6/4/2024 3:33:30 PM | 4/17/2024 12:00:00 AM | |||||
6327 | سيد حيدر جاسم علي علوي | n/a | 39027568 | sayedhaidaralawi@yahoo.com | نشكر إدارة المركز على تقديم هذه الخدمات و نقترح إضافة سلات للمهملات في مواضع أكثر و أيضاً تعليق على السقف أسماء الأقسام و أرقام الغرف للأطباء و غيرها مع المرافق الخاصة بالمركز. |
تم التواصل مع المراجع و التوضيح بأنه يوجد طلب للافتات و سوف يتم زيادة توزيع سلات المهملات في مناطق انتظار المرضى و تم شكره على مقترحاته. |
BQC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-06-32652 | 4/2/2024 12:00:00 AM | 6/4/2024 3:41:20 PM | 4/4/2024 12:00:00 AM | ||||||
6328 | لا يوجد | n/a | 33715237 | no@mail.com | شرشف الأسرة للمقعدين جودته سيئة جداً و يسبب الالتهاب. |
بناءاً على ما ورد في الشكوى بتاريخ 16/5/2024بشأن جودة الشراشف التي تصرف من قبل صيدلية البحر الأسود، فإنه تم التواصل مع صاحب الشكوى بتاريخ 19/5/2024 و تم إعلامه بأنه تم رفع الشكوى للمعنيين بذلك و تم طلب عينة من الشراشف التي تصرف لمتابعة الموضوع. مسئولةى قسم الرعاية نجيبة صالح مهدي |
BQC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-06-91178 | 5/16/2024 12:00:00 AM | 6/4/2024 3:53:25 PM | 5/19/2024 12:00:00 AM | |||||
6329 | خديجة علي عون سلمان | n/a | 39222633 | no@email | نوع الحفاظات غير جيدة. 1. شكوى من نوعية الحفاظات و الشراشف حيث أن جودتها سيئة و تتمزق بسرعة و تسرب. 2. اقتراح باستبدالها بنوعية سهلة الاستخدام (مرفق صورة). |
تم التواصل مع صاحب الشكوى و إعلامه بأن الشكوى رفعت مع المرفق إلى الجهة المعنية بذلك (لمنطقة العاصمة أ - ضابط التمريض سعيد شبيب) و سيتم متابعة الموضوع من قبلهم. مسئولة قسم الرعاية نجيبة صالح مهدي 3/6/2024 |
BQC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10851 | 10851 | 24-06-12364 | 5/21/2024 12:00:00 AM | 6/4/2024 4:00:00 PM | 5/21/2024 12:00:00 AM | |||||
6330 | حمزة أمير العلي | n/a | 34349299 | no@mail.com | الرجاء معاملة المرضى بطريقة أكثر رحابة صدر و الابتسامة لنشر المعنوية و عدم التكاسل، الابتسامة رجاءً (الايجابية مهمة). |
تم الاتصال بالمراجع اكثر من مرة على مدى يومين و لم يرد. |
BQC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-06-65628 | 5/28/2024 12:00:00 AM | 6/4/2024 4:10:50 PM | 6/4/2024 12:00:00 AM | |||||
6331 | لا يوجد | n/a | 32316061 | no@email | كل الاقتراحات موجودة بامتياز و فريق عمل ممتاز. مشكورين على أداء الخدمة الممتازة، و تعامل ممتاز جداً. |
تم شكر المراجع على ملاحظاته و تقديره لخدمات المركز و حرص الموظفين على تقديم أفضل الخدمات. |
BQC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-06-49967 | 4/29/2024 12:00:00 AM | 6/4/2024 4:14:50 PM | 4/30/2024 12:00:00 AM | ||||||
6332 | محمد عباس حسن | n/a | 33373592 | no@email | كل شيء تمام. |
تم التواصل مع المراجع و شكره على ملاحظاته و التأكيد أن المركز حريص على تقديم أفضل الخدمات. |
BQC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-06-80349 | 5/28/2024 12:00:00 AM | 6/4/2024 4:16:59 PM | 6/2/2024 12:00:00 AM | ||||||
6333 | MOHAMED HUSAIN JAWAD YUSUF | 940605635 | 39868999 | mohmmed.h2806@gmail.com | اتيت الى موعد ابني و انتظرت اكثر من نص ساعة و لم يكن هناك حالات قبلي أو بعدي و مع الاسف لا يوجد اي ممرضين في القسم و عندما ذهبت الى غرفة التمريض قالو اذهب للتسجيل و التسجيل ايضا لا يوجد اي موظف ياترى اين الموظفين؟ |
تحية طيبة وبعد بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 14-5-2024 تم التواصل مع صاحب الشكوى محمد حسين الرقم الشخصي : 940605635 و وتم إخباره بآلية المواعيد وشرحها حيث كان هناك أطفال ينتظرون التطعيم بعد الانتهاء من فحص الطبيب بدون أرقام وكانوا متواجدين من قبل وصوله وبخصوص بأن قسم التسجيل للرعاية لا يوجد كاتبة للمواعيد وأن جميع المرضى يتم تحويلهم للمكتب الرئيسي . هذا ما لزم مع خالص شكري وتقديري على المتابعة . قسم الرعاية الصحي نائب رئيس قسم الرعاية رجاء علي 66672991
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JHC | Administrative | Complaint | Waiting Period | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-06-88816 | 5/14/2024 12:00:00 AM | 6/5/2024 8:49:51 AM | 5/14/2024 12:00:00 AM | |||||
6334 | FATEMA MOHSEN ABDULLA MOHSEN | 900900687 | 66370007 | ms.fatima.mohsin@gmail.com | سلام متى تتوفر شرائط و ابر فحص السكر في المركز الصحي؟ اسبوعين اراجع مركز جدحفص الصحي و للحين يقولون ننتظر المخازن، اذا كان في المخازن فلا اعتقد ان توصيليها يحتاج لأكثر من اسبوعين و اذا لا يوجد فمتى يتم توفيره و أنتم اعلم بضرورة هذه الادوات للمرضى |
تحية طيبة وبعد بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ تم التواصل مع صاحبة الشكوى فاطمة 900900687 واعلامها بانه تم عمل طلبية اشرطه قياس مستوى السكر في الدم وجميع المستلزمات الخاصة لمرضى السكر .وتم اخذ ارقام التواصل بالمريضة حيث سيتم الاتصال بها فورا حال وصول الطلبية. وقد عبرت صاحبه الشكوى عن شكرها على الاستجابة.
هذا ما لزم للتوضيح مع خالص شكري وتقديري رئيس قسم التمريض اسمهان العرادي
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JHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-06-47769 | 5/16/2024 12:00:00 AM | 6/5/2024 8:58:12 AM | 5/16/2024 12:00:00 AM | |||||
6335 | ZAINAB SULAIMAN SHAIKH MOHAMED ALI AL MADANI | 920709745 | 32210086 | zainab.almadani@gmail.com | السلام عليكم ابنتي مصابة بالسكري من النوع الأول و اخر موعد ذهبت له العام الفائت شهر 9 و الموعد القادم شهر 9 من هذا العام و رغم التاخير في المتابعة ممكن يأذيها الممرضات قالو و لا يهمك اي شي عندكم تابعو معانا و من قبل اسبوع ذهبنا لاخذ الانسولين من المركز اخبرونا بأن الوصفة مغلقة كيف و لماذا؟؟؟ من حقنا أن تكون مفتوحة للموعد القادم كلمت الممرضات قالو كلمو علاقات المرضى هذا ليس نت شأنهم الان نحن لا نعلم اي هم ؟ لما حصلت على الرقم لم يرد احد لماذا كل هذا ؟ لا افهم فقط مضيعة وقت و جهد كان بالامكان ان تكون الوصفة مفتوحة للموعد القادم اما بخصوص الاشرطة ابنتي الان ليس لديها اشرطة ذهبنا الاسبوع الماضي الى المركز قالو لا يوجد و بالامس ايضا لا يوجد اليس من حقنا الحصول على العلاج و الادوية بسهولة؟ لماذا لا يكون متوفر دائما في المركز و لا ماذا التعذيب في الحصول على الادوية |
تحية طيبة وبعد بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ تم التواصل مع صاحبة الشكوى زينب المدني الرقم الشخصي: 920709745 واخبارها انه تم عمل الطلبية اشرطه قياس مستوى السكر في الدم وتم اخذ ارقام التواصل بالمريضة حيث سيتم الاتصال بها فورا حال وصول الطلبية. وقد عبرت صاحبه الشكوى عن شكرها على الاستجابة.
هذا ما لزم للتوضيح مع خالص شكري وتقديري رئيس قسم التمريض اسمهان العرادي |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-06-02869 | 5/2/2024 12:00:00 AM | 6/5/2024 9:14:14 AM | 5/2/2024 12:00:00 AM | |||||
6336 | مريم محمد | 37769101 | شكرا على كل شي |
تم الاتصال بالمريضه وشكرها |
NAC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-06-14380 | 4/25/2024 12:00:00 AM | 6/5/2024 11:28:26 AM | 4/28/2024 12:00:00 AM | ||||||||
6337 | زينب الناجم | 39697286 | الكراسي والاسرة في العلاج الطبيعي متعبه جدا |
تم عمل طلب كراسي جديده ومسبقا يوجد طلب |
NAC | Administrative | Complaint | Facilities and Services | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-06-96900 | 3/17/2024 12:00:00 AM | 6/5/2024 11:39:05 AM | 3/17/2024 12:00:00 AM | |||||||
6338 | زينب الناجم | 39697286 | شكر خاص للممرضات في قسم العلاج الطبيعي |
تم شكر المريضه على ذلك |
NAC | Administrative | Appreciation | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-06-42653 | 3/17/2024 12:00:00 AM | 6/5/2024 11:41:10 AM | 3/17/2024 12:00:00 AM | ||||||||
6339 | ليلى يعقوب الوزان | 32333406 | تعامل مسؤولة المعالجه مع ممرضات المعالجه غير لائقه |
تم الاتصال بالمريضه واخبارها بأنه تم التحدث مع مسؤولة التمريض واخبارها بضروره معاملة الموظفين بصورة حسنه |
NAC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-06-01936 | 4/21/2024 12:00:00 AM | 6/5/2024 11:44:10 AM | 4/24/2024 12:00:00 AM | |||||||
6340 | محمد علي صالح | 38320341 | فتح المركز 24 ساعه بشكل متواصل |
تم التواصل مع المريض واخباره بأنه يوجد في محافظة المحرق مركزين اثنين يعملون بنظام 24 ساعه ويستقبلون المرضى والحالات الطارىء |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-06-26361 | 5/28/2024 12:00:00 AM | 6/5/2024 11:48:24 AM | 6/2/2024 12:00:00 AM | ||||||||
6341 | محمد حبيب | 39272772 | مقترح لوضع جهاز يتم ادخال الرقم الشخصي ويبين متى سوف يحين دورك للدخول على الطبيب |
تم التواصل مع المريض واخباره بأنه هناك مساعده التمريض يمكنها مساعدة المرضى واننا نطبق سياسه المواعيد وكل مريض يتم ادخاله على الموعد المحدد من قبل قسم السجلات |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-06-14504 | 3/13/2024 12:00:00 AM | 6/5/2024 11:53:25 AM | 3/20/2024 12:00:00 AM | ||||||||
6342 | محمد حبيب | 39272772 | شكر لكم على جهودكم وحسن معاملتكم واتمنى لكم التقدم والازدهار و التطوير |
تم شكر المريض على ذلك |
NAC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-06-86078 | 3/13/2024 12:00:00 AM | 6/5/2024 11:55:16 AM | 3/20/2024 12:00:00 AM | ||||||||
6343 | كلثم محمد | 39341308 | كراسي الانتظار في قسم الصيدلية ملاصقة للمنضد مما يعيق حركة المرضى و ذلك بسبب براد الماء و حاوية النفايات ملاصقة للكراسي . يفضل نقل كلا من براد الماء و حاوية النفايات عند الجدار المقابل عند خرطوم الماء |
تم تغيير اماكن الحاوية و البراد لصحة و سلامة المرضى و لتحسين جودة الخدمة |
SABKAK | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 24-06-34558 | 5/29/2024 12:00:00 AM | 6/5/2024 12:00:18 PM | 5/29/2024 12:00:00 AM | ||||||||
6344 | no name | شكوى على الدكتورة ياسمين على طريقة تعاملها واسلوبها |
تم الاطلاع على شكوى أحد المراجعين ( لم يذكر اسمه أو رقم التواصل ) ، وتم اتخاذ اللازم في شأن الشكوى. |
NAC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-06-92701 | 3/20/2024 12:00:00 AM | 6/5/2024 12:02:07 PM | 3/27/2024 12:00:00 AM | ||||||||
6345 | Noofa Almutawa | 830401261 | 39199858 |
مرحبا ... حبيت استفسر بخصوص طبيب العائلة... لقد تم تغيير طبيب العائلة من قبلي ... وقدمت استمارة التغيير.... ولكن للاسف لم يتم تغييره من قبل المركز .... بحكم أن القرار الصادر من وزارتكم .... ولكن أنا كمريضه لا اريد الطبيبه الحاليه ... واحترامي لها .... وأنه كمريضه لي الحق إن اختار الطبيبه التي أريد تعالجني عندما أخذ موعد من قسم المواعيد عبر الهاتف ولكن عندما اتصل ويقال لي ممنوع تغيير الطبيب ويلزموني بطبيبة العائله التي لا اريد الدخول إليها ..... ف هذا ليس من الإنصاف الرجاء النظر ف الموضوع خاصه عندما لا يريد المريض طبيب معين .... الرجاء منكم عندما يتم اختيار طبيب العائله الرجوع الينا حتى يتسنى لنا نحن من نختار عندما يتم تبديل الطبيبه |
تم التواصل مع العميل واخبارها بأنه سيتم تغيير الطبيب عند السماح لنا بالبدء في تبديل وتغيير الاطباء |
NAC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-06-71866 | 6/5/2024 12:00:00 AM | 6/5/2024 2:16:29 PM | 6/5/2024 12:00:00 AM | |||||||
6346 | ابو راشد | لا يوجد | 34586688 | من الساعه 2 الى الساعه 3ونص لايوجد دكتور بالغرفه نطرت ساعه ونص |
لم يتم الرد والهاتف مغلق |
HKC | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-69617 | 5/15/2024 12:00:00 AM | 6/6/2024 9:10:58 AM | 6/4/2024 12:00:00 AM | ||||||
6347 | شيخه حمد حويل | لا يوجد | 66662755 | shaikha-7792@hotmail.com | جميع من يعمل في المركز الصحي لايتعاملون جيدا ويتعذرون باعذار غير حقيقيه والجميه يلي ويتحدث ولا يعمل وغير مسؤلين عن المرضى وغير ذلك الدكتوره لاتعمل بل تلقي وتلعب ولا تدخل المرضى ولا يوجد لها وقت بالمرضى
المماطله والعمل باعطاء المريض حقه والتجاوز الكثير اثناء العمل بالوقت الرسمي وارجو النظر في الموضوع |
تم الاتصال والتواصل مع المريضه عن طريق تواصل |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-76981 | 5/18/2024 12:00:00 AM | 6/6/2024 9:15:42 AM | 6/4/2024 12:00:00 AM | |||||
6348 | amna mohammed (moh staff) | لا يوجد | 35995086 | need strict action, kindly. visited the HC on 11-5-24
Dr. Hamad attitude was unacceptable. raised fingers while talking. |
تم التواصل مع المريضه عن طريق تواصل |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-84997 | 5/11/2024 12:00:00 AM | 6/6/2024 9:18:37 AM | 6/2/2024 12:00:00 AM | ||||||
6349 | لايوجد | لا يوجد | 333131640 | موظفه اسمها امينه اتيت مع ابني يعاني من الم في يده واهي تسولف في التلفون وطلبت الاقامه وصوره من الجواز وقالت لها امه بحرينيه والولد يعاني من الم شديد |
تم التواصل مع المريض واخبرنا بان الموظفه تتشرط وتطلب الاقمه وقمنا باخباره بان هذا ليس تصرف شخصي وانما القانون يتطلب التاكد من الاقامه وبما يختص موضوع التكلم في الهاتف سيتم التنبيه على الموظفه بعدم استخدام الهاتف اثناء العمل
وشكرا |
HKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-75260 | 5/30/2024 12:00:00 AM | 6/6/2024 9:35:32 AM | 6/6/2024 12:00:00 AM | ||||||
6350 | OSAMAH AQEL | 910119597 | 36073773 | انتقلت من عنوان إلى عنوان اخر وقدمت طلب على الحكومة الإلكترونية بتغيير العنوانوفي بطاقة الهويه وتم قبول الطلب وعند دخولي إلى تطبيق صحتي يبين عندي العنوان القديم ومااقدر احجز موعد في المركز حسب المجمع الجديد للعلم تم تعديل العنوان في تطبيق صحتي لزوجتي واحد أولادي ولكن انا وولدي الثاني لم يتم التعديل كيف اقوم بتغيير المركز الصحي حسب البطاقة للعلم اني ذهبت الى المركز ولم يعطوني حل |
تم التواصل مع العميل واخباره بالحضور الى المركز الصحي لعمل تحديث كون المراجع يعمل في السلك العسكري يتطلب حضور شخصيا |
NAC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-06-03699 | 6/6/2024 12:00:00 AM | 6/6/2024 11:05:51 AM | 6/6/2024 12:00:00 AM | ||||||
6351 | عبدالعزيز | 66333230 | اتمنه منكم جعل مواعيد الاسنان عن طريق الاتصال بنتي حضرت المركز ولم تتمكن من اخذ موعد |
السلام عليكمتم الاتصال بالعميل و تم ابلاغه بأن توجد خدمة حجز المواعيد لعيادات صحه الفم و الاسنان عن طريق مركز الاتصال للمواعيد 80007000تحياتي |
BKH | Administrative | Suggestion | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-06-71825 | 6/5/2024 12:00:00 AM | 6/6/2024 12:22:21 PM | 6/6/2024 12:00:00 AM | ||||||||
6352 | khadija | 33300398 | توفير مكان لإنزال المرضى أصحاب الكراسي المتحركة حيث أن الباب الخلفي غير مناسب والمنحدر صعب جداَ والباب الأمامي يتسبب بتعطيل السيارات يرجى النظر في المقترح |
تم التواصل مع العميلة وإخطارها بأنه قد تم رفع المقترح منذ أكثر من شهرين لإستحداث مسار خاص بإنزال المرضى عند الباب الرئيسي للمركز |
SJC | Administrative | Suggestion | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-06-01803 | 6/4/2024 12:00:00 AM | 6/9/2024 12:44:49 PM | 6/9/2024 12:00:00 AM | ||||||||
6353 | nora martinez | 33719768 | nr_mrtaz@yahoo.com | Dear minister of health the health centers are all in very deteriorating condition doors, walls, toilets, floor The ministry need to invest and make all health centers good, clean and proper maintenance, is for the health center is for provide service to Bahrain people need good living standards at the moment most health center are like third world countries very pool, smelly, disaster. |
تم التواصل مع المراجع واخطاره بوجود خطة لتحديث وتوسعه المركز الصحي طور التنفيذ. |
MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-06-56160 | 6/8/2024 12:00:00 AM | 6/9/2024 12:57:36 PM | 6/9/2024 12:00:00 AM | ||||||
6354 | Maryam Alzayani | 910600031 | 37777304 | السلام عليكم .. من وين ناخذ مواعيد للمراكز الصحيه ؟ صحتي بطلع لي ان في خلل حق مواعيد المركز الصحي .. الحكومه الالكترونيه مافيه مثل قبل |
تم الاتصال بالعميل واخبارها بأنه النظام به خلل حاليا ويتم اصلاحه وبالامكان اخذ المواعيد من مركز الاتصال 80007000 او بالحضور الشخصي لحين اصلاح الخلل |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-06-84444 | 6/9/2024 12:00:00 AM | 6/10/2024 8:15:20 AM | 6/9/2024 12:00:00 AM | |||||||
6355 | Noora | 33947872 | رجاء زيادة الموظفين في القسم |
تم التواصل مع المريضة اعلاه و الاعتذار عن التاخير و تم شرح الية وجود موظف واحد اخر ليل و هو صادر من الادارة و هم يبذلون قاصرة جهدهم لتوفير خدمات سريعة تصب في مصلحة المريض |
JHC | Administrative | Enquiry | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-06-06908 | 6/5/2024 12:00:00 AM | 6/10/2024 11:08:42 AM | 6/5/2024 12:00:00 AM | ||||||||
6356 | Ammar Alzoubi | 830600230 | pt complian about taking his wife cpr after receving voltaren injaction . |
explain the rules for the patient about keeping pt cpr after voltaren injaction for patient safety purpose . |
BKH | Legal | Complaint | Waiting Period | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-06-96269 | 5/23/2024 12:00:00 AM | 6/12/2024 8:39:01 AM | 5/23/2024 12:00:00 AM | |||||||
6357 | hissa mohd | 33043414 | she was not happy with staff talking way |
apologixe to the patient and calm down her in proper way |
BKH | Proffesional | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-06-61637 | 6/6/2024 12:00:00 AM | 6/12/2024 8:40:57 AM | 6/6/2024 12:00:00 AM | |||||||
6358 | محمد شريدة | 34445566 | مركز الرعايه الصحيه لا يتم الرد على اتصالات الهواتف لا يمكن طباعة الاجازات المرضيه للمريض و لجهة العمل مع العلم ان هناك مرضى يعملون لا يجيدون الكتابة ولا القراءة |
نفيدكم بانه تم الاتصال بصاحب الشكوى وهو لا يقصد مركز الزلاق الصحي انما يود ان يشتكي على ادارة مراكز الرعاية الصحية الأولية وتم إعطائه رقم الإدارة 17286147 من قبل الحكومة الالكترونية 80008001 لا يردون على الهاتف الرقم الذي اعطيه له من قبل الحكومة الالكترونية ان لدية مشكلة في طباعة الاجازة المرضية لا يعرف كيفية استخدام الموقع تم شرح له كيفية الاستخدام الموقع وأيضا تم توضيح له ان الأطباء المركز متعاونين في طباعة الاجازات للمرضى لبعض حالات المعينة مثل ليس لدية هاتف ذكي او لا يقراء ... الى اخر. وتم توضيح له بنا توجيهات الحكومة الاستغناء عن طباعة الأوراق وتحويلها الكترونيا وهذا سيطبق في جميع معاملات في المستقبل القريب ولكنه أراد ان يوصل هذا المقترح لادارة العليا وليس لمركز الزلاق واثناء الشكر على الموظفين الاسقبال على ردهم على المكالمات وتعاون الأطباء المركز |
ZHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 24-06-95406 | 6/11/2024 12:00:00 AM | 6/12/2024 12:08:12 PM | 6/12/2024 12:00:00 AM | ||||||||
6359 | Madiha Ahmed | 33877312 | تم ارفاق طلب قبل شهرين في رمضان بخصوص تغيير دكتوره العائلة من ريم الى الدكتور مازن و ايضا تم ملئ الاستمارة ،، ولكن دون جدوى ،، نطالب بتغيير الدكتورة عاجلاً ،، ذهبت اختي اليوم الى المستشفى بعد العمل لانها تعبانة و طالبت باجازة مرضية لليوم التالي و لكن الدكتورة رفضت باصدار الاجازة نفيدكم علماً بأن تم كشف الوالدة اليوم بالكورونا و اختي تعاني من نفس الاعراض و لكن نتيجتها سالبة ،، و تاخر النتيجة السليمه من الامور الشائعة في حال الاصابة بالكورونا ،، لذلك نرجو التكرم بتغيير الدكتورة الى دكتور الذي يستمع جيداً للمريض و يتفهم حالته المرضية و شكرا |
تم التواصل مع العميل تم توضيح الامر انه طلبات التغيير كانت متوقفه في الوقت السابق تم فتح النظام للتغيير وتم تغيير طبيب العائله حسب رغبة العميل |
NAC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-06-07586 | 6/10/2024 12:00:00 AM | 6/13/2024 10:32:29 AM | 6/13/2024 12:00:00 AM | ||||||||
6360 | خليل ابراهيم محمد عبدالغفار | 580801993 | 39414577 | بسم الله الرحمن الرحيم السادة/ إداره مركز حمد كانو الصحي المحترمين السلام عليكم ورحمه الله وبركاته اتقدم اليكم راجيا قبول هذا الاقتراح الذي هو تحديد يوم واحد فقط للعلاج الطبيعي في الفتره المسائيه التي هي من الساعه 4 حتى 8 مساءا او من الفتره السعه 5 حتى 7 مساءا ارجو الموافقه على هذا الراي ودمتكم لخدمه الصحه في المجتمع والسلام عليكم ورحمه الله وبركاته |
تم الاتصال ولكن لايوجد رد قمنا بالاتصال لاخبار المريض بان سيتم تحديد يوم للفتره المسائيه في العلاج الطبيعي وسيكون خلال شهر يونيو 2024
وشكرا |
HKC | Administrative | Suggestion | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-39283 | 4/3/2024 12:00:00 AM | 6/13/2024 10:36:08 AM | 4/4/2024 12:00:00 AM | |||||||
6361 | فاضي صبحي رشيد المحمد | 33386523 | b.o.moamnd@gmail.com | قسم الكشير او الاستقبال يشوفون على هواهم ولايردون على المرضى هناك تفرقه في التعامل مع الاشخاص هلى حسب جنسيته الاصليه وغير ملتزمين في الدور حسب الاقدم |
تم التواصل مع المريض والاعتذار له وسيتم التنبيه على الموظفين جميعا |
HKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-73173 | 4/14/2024 12:00:00 AM | 6/13/2024 10:40:40 AM | 4/15/2024 12:00:00 AM | ||||||
6362 | لطيفه السعيدي | 38198885 | الارضيات تزحلق يرجى تغيير النوع مواد التنظيف او تبديل نوعيه الارضيه لتجنب الاصابات |
تم التواصل مع المراجعه واخبارها بان سيتم توفير اجهزه للتلميع جديده من قبل شركه التنظيفات وسيتم التدقيق على الارضيات للتاكد من عدم وجود اي خطوره على المراجعين بسبب مواد التنظيف |
HKC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-75046 | 2/12/2024 12:00:00 AM | 6/13/2024 10:44:53 AM | 2/13/2024 12:00:00 AM | ||||||||
6363 | فاروق علي القطان | farooqalqattan@gmail.com | لو تكرمتوا تفتحون المختبر من الساعه السادسه بدل السابعه حيث ان الكثير يذهبون الى الدوام والبعض يكون صائما |
تم التواصل مع المريض ولا يوجد رد تم التواصل لاخبار المريض بان توقيت فتح وغلق الاقسام يكون من قبل وزاره الصحه ولايمكن للقسم ان يجري اي تغيير اذ ان الاوقات موحده لجميع المراكز
وشكرا |
HKC | Administrative | Suggestion | Laboratory | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-66680 | 1/3/2024 12:00:00 AM | 6/13/2024 10:48:58 AM | 1/4/2024 12:00:00 AM | ||||||||
6364 | محمد الهاجري | 810601087 | 39636121 | لدي مقترح بتغيير اسم المحرق الصحي الى مركز البسيتين الصحي |
تم التواصل مع العميل وابلاغه بانه سيتم النظر في موضوع المقترح |
MHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-06-01542 | 5/5/2024 12:00:00 AM | 6/13/2024 11:07:44 AM | 5/6/2024 12:00:00 AM | |||||||
6365 | ثرسا محمد عزيز | 32229802 | اقترح تغيير موقع دورة مياه النساء لتكون مكان دورة مياه الرجال لان موقع دورة مياه النساء الحالي لايخدم خصوصيه النساء لان الرجال يمرون على باب النساء عند خروجهم من دوره مياه الرجال ويكشف مكان النساء بالكامل لهم. |
تم التواصل مع المراجعه وسيتم توصيل المقترح للاداره |
HKC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-00676 | 2/12/2024 12:00:00 AM | 6/13/2024 11:07:48 AM | 2/13/2024 12:00:00 AM | ||||||||
6366 | موسى حماد | 39464844 | النظام الجديد من غير فائده للمريض والمستشفى تاخير بسبب النظام الجديد |
تم التواصل مع المريض واخذ النقاط ومحاوله تعديل الامر ان امكن |
HKC | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-74762 | 3/5/2024 12:00:00 AM | 6/13/2024 11:09:53 AM | 3/6/2024 12:00:00 AM | |||||||
6367 | فايزة عبدالله | 030410851 | 34595004 | اريد لخذ موعد الساعة 5 ولكن يطلع لي الوقت الساعة 12 وما يطلع لي باقس الايام و الاوقات حتى الدكتورة ثابتة، احين شلون اخذ موعد غير طبيب العائلة |
تم التواصل مع العميل و إبلاغه في حال تغيير طبيب العائلة يجب الحضور الى المركز الصحي لمليء استمارة تغيير طبيب العائلة |
MHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-06-06496 | 5/8/2024 12:00:00 AM | 6/13/2024 11:12:08 AM | 5/9/2024 12:00:00 AM | |||||||
6368 | إبراهيم أحمد | 780911687 | 36086630 | السلام عليكم عندي شكوى متكررة على مركز المحرق الصحي حيث انه ياتي الاتصال اثناء اداء وقت صلاة الظهر، وعند معاودة الاتصال لا يوجد احد يرد على الهاتف مع العلم بانني قمت بالاتصال في جميع الاقسام وفي اوقات متفرقة ولا أحد يجيب على الهاتف وانني اعمل ومن الصعب علي ترك العمل و الحضور للمركز |
تم التواصل مع العميل وتبين بان لدى ابنه موعد في قسم رعاية الطفولة والامومة وتم التاكيد على قسم الرعاية بضرورة معاودة الاتصال في حال عدم رد العميل من اول اتصال، بالنسبة لبدالة المركز تم التأكيد على قسم الاستقبال بضرورة الرد في جميع الاوقات |
MHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-06-94131 | 5/9/2024 12:00:00 AM | 6/13/2024 11:19:14 AM | 5/12/2024 12:00:00 AM | ||||||
6369 | لايوجد | 39316206 | تم تغييب الطبيب ولم يحولونا على غرفه بها دكتور مما جعلنا نمكث بالمركز 4 ساعات |
تم الاتصال ولم يتم الرد تم الاتصال لاخبار المريض بان احيانا يكون سبب تغييب الطبيب ان هناك حالات طارئه وويتم مناداه جميع الاطباء ولهذا لايمكن تغير المراجعين لاي غرفه اخرى |
HKC | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-56237 | 3/17/2024 12:00:00 AM | 6/13/2024 11:19:44 AM | 3/18/2024 12:00:00 AM | |||||||
6370 | أحمد المحمود | 650100190 | 36669911 | I cant book appointment for any doctor only single Dr is assigned to me |
تم التواصل مع العميل وإبلاغه بان تم اختيار لكل مريض طبيب العائلة الخاص به، وان البرنامج يبين للعميل طبيب العائلة التابع له |
MHC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-06-78524 | 5/9/2024 12:00:00 AM | 6/13/2024 11:22:41 AM | 5/12/2024 12:00:00 AM | ||||||
6371 | مناح | 33231476 | اقترح المعامله المتساويه والافصاح للمراجع عن مواعيد وشكرا
عدم المساواه موظفي الاستقبال حيث ان الدكتور في غرفه 7 لديه حاله طارئه وتم تحويل المرضى الى غرفه 6 وعند طلب تحويل رفض الاستقبال الكونتر علما باني منتظر من ساعه 4 عصرا الى بعد اذان المغرب |
تم التواصل مع المراجع والاعتذار وسيتم التنبيه على الموظف لحسن التعامل |
HKC | Administrative | Complaint | Waiting Period | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-30541 | 3/21/2024 12:00:00 AM | 6/13/2024 11:25:46 AM | 3/24/2024 12:00:00 AM | |||||||
6372 | مناح | 33231476 | اقترح المعامله المتساويه والافصاح للمراجع عن مواعيد وشكرا
عدم المساواه موظفي الاستقبال حيث ان الدكتور في غرفه 7 لديه حاله طارئه وتم تحويل المرضى الى غرفه 6 وعند طلب تحويل رفض الاستقبال الكونتر علما باني منتظر من ساعه 4 عصرا الى بعد اذان المغرب |
تم التواصل مع المراجع والاعتذار وسيتم التنبيه على الموظف لحسن التعامل |
HKC | Administrative | Complaint | Waiting Period | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-66482 | 3/21/2024 12:00:00 AM | 6/13/2024 11:25:46 AM | 3/24/2024 12:00:00 AM | |||||||
6373 | مناح | 33231476 | اقترح المعامله المتساويه والافصاح للمراجع عن مواعيد وشكرا
عدم المساواه موظفي الاستقبال حيث ان الدكتور في غرفه 7 لديه حاله طارئه وتم تحويل المرضى الى غرفه 6 وعند طلب تحويل رفض الاستقبال الكونتر علما باني منتظر من ساعه 4 عصرا الى بعد اذان المغرب |
تم التواصل مع المراجع والاعتذار وسيتم التنبيه على الموظف لحسن التعامل |
HKC | Administrative | Complaint | Waiting Period | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-31782 | 3/21/2024 12:00:00 AM | 6/13/2024 11:25:46 AM | 3/24/2024 12:00:00 AM | |||||||
6374 | سمية حجازي | 01060121 | 33555145 | تم تغيير عنواني على البسيتين ومفروض يكون مركزي الشمالية ولكن للحين يبين ان على مركز الدير الصحي |
تم التواصل مع العميل وتم تحيدث بيانات العميل في النظام، وحل المشكلة |
MHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-06-89483 | 5/16/2024 12:00:00 AM | 6/13/2024 11:27:23 AM | 5/20/2024 12:00:00 AM | |||||||
6375 | عيسى خالد العاثم | 37477775 | isa-liive@live.com | افضل شخص في التسجيل من 2012 الى 2024 شكر والتقدير لموظف الاستقبال هيثم عادل المضفري وشكرا |
تم التواصل مع المراجع واخباره بان تم توصيل الشكر والثناء للموظف المعني وتم شكره على الكلمات التعبيريه المحفزه |
HKC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-71065 | 3/21/2024 12:00:00 AM | 6/13/2024 11:30:24 AM | 3/24/2024 12:00:00 AM | |||||||
6376 | هنادي الهاجري | 730400425 | 33533511 | جئت الى المركز الصحي لاخذ تطعيمات الحج و اخذتهم جميعا ماعدا تطعيم التهاب الرئة اليوم ثاني مرة يقولون لي غير موجود ويجب ان اراجع يوم الثلاثاء لاخذ التطعيم ارجوا منكم الاتسعجال لتوفير التطعيم علما بانني في اجازة وذلك لاستكمال التطعيمات. |
تمت المحاولة للتواصل مع مقدمة الشكوى و لكن لم يتم الرد عند التدقيق في برنامج اي صحة اتضح انه قد تم اخذ التطعيم اليوم 20/5/2024
-علما بأن التطعيم متوفر في قسم المعالجة و كميات احتياطية في قسم الصيدلية |
MHC | Administrative | Complaint | Drugs Availability | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-06-25907 | 5/20/2024 12:00:00 AM | 6/13/2024 11:33:35 AM | 5/21/2024 12:00:00 AM | ||||||
6377 | فهد يعقوب | 970802617 | 36533886 | كيف استطيع الحجز للفحص الشامل؟ |
تم الاتصال بالعميل ولكن لا يوجد رد على الاتصال وبالنسبة لاستفسار العميل يمكن عمل فحص شامل وذلك عن طريق اخذ موعد على طبيب العائلة وتحديد التحاليل اللازمة وعمل الفحص المطلوب |
MHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-06-34892 | 5/22/2024 12:00:00 AM | 6/13/2024 11:35:50 AM | 5/23/2024 12:00:00 AM | |||||||
6378 | Faisal Khan | 941208621 | 37799186 | hi,my wife went to Muharaq HC yesterday 27/5/2024 around 5:30pm because she was sick, she take a nasal drop from hospital pharmacy,when she back home she saw rhat was expired on 26/5/2024 she didnt use thee medicine please advise the staff to be carefully |
تم التحقق من الموضوع وتم التنبيه على الموظفة المعنية بالصرف بضرورة التأكد من التاريخ قبل الصرف و التنبيه على جميع الموظفين بضرورة التأكد قبل تعبئة وإعطاء للمرضى |
MHC | Administrative | Complaint | Service Quality | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-06-64880 | 5/29/2024 12:00:00 AM | 6/13/2024 12:00:20 PM | 5/30/2024 12:00:00 AM | ||||||
6379 | Faisal Khan | 941208621 | 37799186 | hi,my wife went to Muharaq HC yesterday 27/5/2024 around 5:30pm because she was sick, she take a nasal drop from hospital pharmacy,when she back home she saw rhat was expired on 26/5/2024 she didnt use thee medicine please advise the staff to be carefully |
تم التحقق من الموضوع وتم التنبيه على الموظفة المعنية بالصرف بضرورة التأكد من التاريخ قبل الصرف و التنبيه على جميع الموظفين بضرورة التأكد قبل تعبئة وإعطاء للمرضى |
MHC | Administrative | Complaint | Service Quality | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-06-13881 | 5/29/2024 12:00:00 AM | 6/13/2024 12:00:25 PM | 5/30/2024 12:00:00 AM | ||||||
6380 | محمد الهاجري | 810601087 | 39636121 | السلام عليكم لاحظت بانه الاشجار الموجودة بمركز المحرق الصحي مرتفعهة وبحاجة الى تقليم بالاضافة الى ان السور متهالك وبحاجة الى صيانة وويوجد كبينة داخل مواقف السيارات بحاجة الى ازالة بالاضافة الى ازالة مظلات السيارات القديمة |
تم التواصل مع العميل و ابلاغه بانه في الوقت الحالي لا يوجد موظف مختص للزراعة في المركز الصحي، وبالنسبة لسور المركز والكبينة الموجودة خارج الموركز وسيتم التواصل مع الجهة المعنية لحل الموضوع |
MHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-06-15617 | 6/4/2024 12:00:00 AM | 6/13/2024 12:03:36 PM | 6/5/2024 12:00:00 AM | ||||||
6381 | Zainab Alhaddad | 840306075 | 36474049 | kittykats1988mz@gmail.com | الرجاء حل مشكله الاتصال في المستشفى الحكومي في سند لدي موعدان من صباح اليوم وانا احاول الاتصال والوصول لهم لتغيير المواعيد وعدم استطاعتي لذهاب موعد العلاج الطبيعي وموعد ابنتي في الرعايه بسبب الامطار وسد الطرق خوفا على سلامه ابنتي وسلامتي الرجاء الاتصال لتحديد المواعيد. |
تم التواصل مع مقدمة الشكوى و إبلاغها برقم التواصل الخاص بقسم العلاج الطبيعي / 17625818 ، كما التواصل معها من قبل منسقة مواعيد قسم العلاج الطبيعي و تم عمل اللازم لتنسيق موعد جديد للمريضة . |
IHC | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-88232 | 4/16/2024 12:00:00 AM | 6/19/2024 8:54:40 AM | 4/17/2024 12:00:00 AM | |||||
6382 | السيد أحمد العلوي | 910403155 | 39034505 | S.ahmed_alalawi@hotmail.com | حاولت حجز موعد عن طريق موقع الوزارة لزيارة مركز مدينة عيسى الصحي، فحولني الموقع لتطبيق صحتي حاولت حجز الموعد من هناك طلب مني البرنامج زيارة المركز لاختيار الطبيب فاتصلت على المركز لحجز الموعد لكن دون جدوى حيث أن الهاتف يرن حتى ينقطع ٣ محاولات ولا أحد يجيب. ملاحظة: كل هذا تم خلال ساعات العمل الرسمي. |
تم التواصل مع مقدم الشكوى و أبلغناه بأنه يمكنه التواصل لحجز المواعيد مع مركز الاتصال على الرقم 80007000 ، كما ان عليه مراجعة المركز الصحي لملئ استمارة اختيار طبيب العائلة ليتمكن مستقبلا من حجز المواعيد عن طريق تطبيق صحتي ، كما تم حث منسقين المواعيد بضرورة الرد على المكالمات. |
IHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-63633 | 4/18/2024 12:00:00 AM | 6/19/2024 10:37:37 AM | 4/18/2024 12:00:00 AM | |||||
6384 | Zainab Alaskafi | 080307515 | 36622902 | misseskafi@hotmail.com | الرقم الشخصي
رقم الهاتف النقال 973 العنوان Flat : Building/Villa : 1513 Road : 4343 Block : 743 أفضل طريقة للاتصال هاتف القناة المستلمة للمقترح/الشكوى متصل البريد الإلكترونيوصف المقترح/الشكوى بدايةً يطيب لي أن أتقدم لكم بجزيل الشكر والتقدير على الخدمات الجليلة وكافة الجهود المبذولة في خدمة المجتمع من رأس الهرم سعادة الوزيرة إلى أصغر موظف في وزارتكم الموقرة ، ويؤسفني إعلامكم بإنه الطبيبة وصفة لي جرعات أسبوعية لمدة شهر من فيتامين b12 وبعد اخد الجرعة الاولى وحضوري اليوم لأخد الجرعة الثانية اتفاجأ بعد توافر الجرعة واخبرتني الموظفه لتجنب تاخير الجرعة يمكنك شرائها من الصيدلية وجلبها لحقنها، هل تفاقمت الأمور والأوضاع إلى هذا الحد ، سابقا في الصيديليه يخبرونا بعدم توافر الادوية ونستطيع اخذها من الخارج وصلنا اليوم إلى عدم توافر الجرعات العلاجية في المستشفى ، ولأن العلاج حق أصيل من حقوق المواطنين أرجو منكم التكرم والنظر في طلبي وتوجيه المعنيين للقيام بما يلزم.
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تم التواصل مع المريضة و اعلامها بنقص المادة من المخازن الرئيسية و سيتم توفيره لها خلال هذا الاسبوع لتستطيع إكمال العلاج |
IHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-48204 | 4/29/2024 12:00:00 AM | 6/19/2024 9:22:12 AM | 5/6/2024 12:00:00 AM | |||||
6385 | مهند المعلم | 123456789 | 97312345678 | hannodi14111@gmail.com | اود الاستفسار عن اسعار او رسوم الرعاية الصحية الاولية للاجنبي المقيم بالبحرين وليس لديه تامين صحي على الحكومة ؟ وهل هناك شركات تامين صحي معينة تنصحون بها
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تم التواصل مع العميل / مهند المعلم ( الرقم الشخصي : 910424667 ) و الإجابة على استفسارة بخصوص الرسوم الصحية للأجنبي بقيمة 7 دينار و أوضحنا له أن هذه الرسوم للحصول تدفع للحصول على الاستشارة الطبية فقط ، أما بخصوص التأمين الصحي للشركات ليس لدينا العلم للإفادة . |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-25498 | 4/30/2024 12:00:00 AM | 6/19/2024 9:28:57 AM | 4/30/2024 12:00:00 AM | ||||||
6386 | أشواق | غير مسجل | 36801410 | ASWAQEBRAIH@HOTMAIL.COM | الرجاء توفير أجهزة علاج طبيعي ( اللالتراساوند + الذبذبات الكهربائية ) لتسريع العلاج ، فنقص الأجهزة يسبب تعطل و بطئ العلاج . و شكرا |
لقد تم التواصل مع المريضة أشواق بخصوص الشكوى و المقترح المقدم بخصوص توفير أجهزة جديدة في القسم، كما تم رفع طلبها للجهات المعنية.
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IHC | Administrative | Suggestion | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 24-06-06393 | 4/18/2024 12:00:00 AM | 6/19/2024 9:40:43 AM | 4/24/2024 12:00:00 AM | ||||||
6387 | Afaf Hasan | 920204856 | 97333272220 | 3faf.abdulla@gmail.com |
السلام عليكم الموضوع: الشهادة الطبية للطلاب. تم تقديم على بعثة من السفارة اليابان و أحد المتطلبات هو الشهادة الطبية بشرط ان تكتب من قبل الطبيب و تم إرفاق الملف للتوظيح. السوؤال: هل متوفرة هذه الخدمة في المراكز الصحية ؟ يرجى تزويدي بالمعلومات مع خالص الشكر عفاف
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تم التواصل مع العميل / عفاف حسن ، و أجبنا على استفسارها بتوفر الفحص الطبي للشهادة الطبية في المركز الصحي، و أوضحنا لها الآلية |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-84090 | 5/2/2024 12:00:00 AM | 6/19/2024 9:50:19 AM | 5/2/2024 12:00:00 AM | ||||||
6388 | Mohammed Haj | 920909795 | 34386754 | mohammedali737@gmail.com | قمت بالذهاب إلى موعد ابنتي لديها مراجعة لدى الدكتورة و طرقت الباب و دخلت و إذا بها تخبرني أن أخرج لانها كانت تتكلم بالهاتف و انتظرت 10 دقائق و رجعت و طرقت الباب و إذا بها شبه انفعلت و قالت لي مره أخرى انتظري دورك بنبره فيها تقليل من شخصية المراجع و أقفلت الباب بالمفتاح مع العلم لم يكن يوجد مراجعين بكثرة و ليس لديها أحد سوى أنها تتكلم بالهاتف فذهبت إلى مكتب المديرة المسؤولة فلم أجد أحد في المكتب مع العلم أنه قسم الأطفال أخبروني أن أدخل دايركت لدى الدكتورة، كنت أريد أن أخبرها بذلك لكن لم تعطيني فرصة لذلك ، اسم الدكتورة فاطمة بدر الصديقي ، غرفة 4 ، الساعة 10 و نصف ، مركز مدينة عيسى الصحي . |
تم التواصل مع والد الطفلة هيا محمد (230705901) والتي حضرت للفحص الطفل على الطبيبة فاطمة بدر في وقت الإستراحة و تم التواصل مع والدة المريضة وكتابة التحويل للطب النفسي لكتابة التقرير |
IHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-25765 | 5/6/2024 12:00:00 AM | 6/19/2024 10:02:32 AM | 5/6/2024 12:00:00 AM | |||||
6389 | Asma Bahar | 010206280 | 39529456 | asmaa.bahar@hotmail.com | اصبح ما يقارب الشهرين لتقديم على طبيب العائلة في مركز مدينة عيسى وعند التسجيل لبرنامج صحتي يتم الكتابة يرجى تحديد طبيب العائلة على الرغم من التحدث إلى المركز إلى انهم يخبروننا انهم ليست من مسؤوليتهم وفي كل مرة نريد الذهاب إلى المركز ننتظر ويأخذ منا الكثير من الوقت لأجل الموعد |
تم التواصل مع مقدمة الشكوى و الاعتذار منها ، و أبلغناها بأنها يمكنها التواصل حاليا مع مركز الاتصال على الرقم 8000700 لحجز المواعيد ، و أننا سنقوم بتسجيلها على طبيب العائلة حال إنتهاء قسم تقنية المعلومات من العمل على توزيع المرضى على قوائم الأطباء ، و تمكننا من استخدام البرنامج الخاص بإختيار طبيب العائلة . |
IHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-93460 | 5/15/2024 12:00:00 AM | 6/19/2024 10:08:04 AM | 5/16/2024 12:00:00 AM | |||||
6390 | Janat Khalil | 990106527 | 66713383 | janatjanat128@gmail.com | اريد تغيير طبيب العائله المصنف لدي واختيار طبيب آخر |
تم الاتصال بالعميلة عدة مرات منذ الصباح و لا يزال الهاتف مغلق حتى الأن ، و نود إفادتها بأنها يمكنها اختيار طبيب العائلة المطلوب عند اعلان المرحلة القادمة لاختيار طبيب العائلة ، و يمكنها مراجعة المركز الصحي لملأ استمارة تغيير طبيب العائلة ، ليتم تغيير الطبيب في حال فتح قوائم الأطباء من الجهات المختصة و عند توفر الشاغر على الطبيب المطلوب . |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-80110 | 5/16/2024 12:00:00 AM | 6/25/2024 8:40:01 AM | 5/16/2024 12:00:00 AM | ||||||
6391 | Janat Khalil | 990106527 | 66713383 | janatjanat128@gmail.com | اريد تغيير طبيب العائله المصنف لدي واختيار طبيب آخر |
تم التواصل مع العميلة و ابلاغها بضرورة مراجعة المركز الصحي لملء استمارة طلب تغيير طبيب العائلة ، ليتم تغيير الطبيب في حال فتح قوائم الأطباء من الجهات المختصة و عند توفر الشاغر على الطبيب المطلوب
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IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-56760 | 5/23/2024 12:00:00 AM | 6/25/2024 8:39:33 AM | 5/23/2024 12:00:00 AM | ||||||
6392 | مينا حسن درويش علدالله | 670031216 | 97339056565 | mariam.farhadi@hotmail.com |
تم تغيير طبيب العائلة بدون الرجوع او التاكيد معنا، وانا اتابع الأمراض المزمنة وكل الإجراءات مع الدكتورة إيناس العكري، الرجاء تثبيتي على الدكتورة إيناس العكري للضرورة. شكرا.
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تم التواصل مع العميلة و تبين أنها ملئت استمارة طلب تغيير طبب العائلة ، و أبلغناها بأنه سيتم تغيير الطبيبة في حال فتح قوائم الأطباء من الجهات المختصة و عند توفر الشاغر على الطبيبة المطلوبة |
IHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-04282 | 6/3/2024 12:00:00 AM | 6/19/2024 10:24:36 AM | 6/3/2024 12:00:00 AM | |||||
6393 | Samya Subeeha | 810311178 | 97333329698 | M1306M@hotmail.com |
السلام عليكم ورحمة الله وبركاته . تحيه طيبه وبعد… اتقدم اليكم بالشكوى على الدكتوره خلود الاحمد بمركز مدينة عيسى الصحي لقد ذهبت اليها لطلب تقرير صحي لابنتي للاشتراك بمعسكر صيفي بوزارة الدخلية قد تحدثت معها ان ابنتي منذ عام اصابها الم بصدرها في حمام السباحه وقمت بعدها بفحصها في ذلك الوقت وقامت الدكتوره بالسماع الي قامت ايضا بتحويلها لدكتور القلب وكان موعد ابنتي بعد سنتين ٢٠٢٦ وبعد مراجعت المركز الصحي مره اخرى بسبب بوعد الموعد تم تغيره ٢٠٢٥ ومن ثم ذهبت الى دكتوره اخرى لتحويلي إلى طوارىء السلمانية للتاكد من صحة ابنتي وقد اخبرني دكتور الطوارئ بعد عمل تخطيط القلب بانه لايوجد اي شي وكل شي على مايرام وذكر هذا في نظام الكمبيوتر بالمستشفى وبعد الاطمئنان على ابنتي رجعت لدكتوره خلود الاحمد في المركز الصحي قالت لي يلزم تقرير من دكتور القلب وليس دكتور الطوارئ ولكن الموعد بعد سنه فقالت ( اشتركي لها بنشاط الخياطه او الطبخ تجلب مال اكتر ) هل هذا اسلوب لائق بدكتوره كيف لها ان تصدمني وتقلل من ابنتي بالاستهزاء هل لاني غير قادره على الاشتراك بمعسكر غير مجاني ولكم جزيل الشكر والامتنان .
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بالنسبة للعميلة نجية المنصوري والتي قدمت استفسارها في شبكة تواصل بتار9-6-2024 بشأن قدومها الى المركز الصحي يوم الاربعاء 5 يونيو مع ابنتها لطلب تقرير صحي بشـأن الاشتراك في المعسكر الصيفي و اثناء اخذ التاريخ المرضي للمريضة تبين انها تعرضت الى الم في الصدراثناء ممارستها السباحة حينها تم طلب تخطيط للقلب للمريضة من قبل الطبيبة المعالجة و كان التخطيط سليم و لكن الطبيبة نصحت بتحويل المريضة الى اخصائي القلب لمعاينتها من اجل الاطمئنان على سلامتها وبعد اخذ الموعد تبين ان الموعد سوف يكون في 2025 اي انه سيكون موعدا متأخرا فنصحت الطبيبة المريضة بالالتحاق بنشاطات لا تتطلب مجهود كبير مثل الخياطة و الطبخ و ذلك لمصلحتها لحين الاطمئنان على صحتها . و تم الاتصال للام و توضيح ذلك و تفهمت الام الموضوع و تم التراضي. . |
IHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-35613 | 6/9/2024 12:00:00 AM | 6/19/2024 10:32:35 AM | 6/12/2024 12:00:00 AM | |||||
6396 | أبو العلا محمد أبو العلا | 780203194 | 66339950 | أشكر المركز على طيب المعامله وحسن الإستقبال والإهتمام من التمريض والأطباء وخاصة قسم السجلات المتميزين فلهم كل الشكر والأحترام والتقدير |
BCC | Administrative | Appreciation | Medical Records | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10203 | 10203 | 24-06-10046 | 6/3/2024 12:00:00 AM | 6/19/2024 11:37:45 AM | 6/19/2024 12:00:00 AM | ||||||||
6397 | أبو العلا محمد أبو العلا | 780203194 | 66339950 | أشكر المركز على طيب المعامله وحسن الإستقبال والإهتمام من التمريض والأطباء وخاصة قسم السجلات المتميزين فلهم كل الشكر والأحترام والتقدير |
BCC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10203 | 10203 | 24-06-07965 | 6/3/2024 12:00:00 AM | 6/19/2024 11:40:34 AM | 6/19/2024 12:00:00 AM | ||||||||
6398 | أبو العلا محمد أبو العلا | 780203194 | 66339950 | أشكر المركز على طيب المعامله وحسن الإستقبال والإهتمام من التمريض والأطباء وخاصة قسم السجلات المتميزين فلهم كل الشكر والأحترام والتقدير |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 10203 | 10203 | 24-06-96605 | 6/3/2024 12:00:00 AM | 6/19/2024 11:44:41 AM | 6/19/2024 12:00:00 AM | ||||||||
6399 | أشرف محمد أحمد عبداللطيف | 860459322 | 38013060 | ashraf654me@gmail.com | لوحظ المعامله الممتازه من موظفين المركز قسم السجلات ودودين ومتعاونين والتمريض ممتاز ومتمكنين من عملهم والأطباء التشخيص دقيق ومميز |
BCC | Administrative | Appreciation | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-06-50528 | 6/10/2024 12:00:00 AM | 6/19/2024 11:56:00 AM | 6/19/2024 12:00:00 AM | |||||||
6400 | أشرف محمد أحمد عبداللطيف | 860459322 | 38013060 | ashraf654me@gmail.com | لوحظ المعامله الممتازه من موظفين المركز قسم السجلات ودودين ومتعاونين والتمريض ممتاز ومتمكنين من عملهم والأطباء التشخيص دقيق ومميز |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-06-65701 | 6/10/2024 12:00:00 AM | 6/19/2024 11:57:55 AM | 6/19/2024 12:00:00 AM | |||||||
6401 | أشرف محمد أحمد عبداللطيف | 860459322 | 38013060 | ashraf654me@gmail.com | لوحظ المعامله الممتازه من موظفين المركز قسم السجلات ودودين ومتعاونين والتمريض ممتاز ومتمكنين من عملهم والأطباء التشخيص دقيق ومميز |
BCC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-06-63404 | 6/10/2024 12:00:00 AM | 6/19/2024 11:59:14 AM | 6/19/2024 12:00:00 AM | |||||||
6402 | Zainab Isa | 940601060 | 97332210312 | zainabh94@hotmail.com |
Good morning I am writing to ask about the way to apply for attachment in health Centre as a doctor
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تم التواصل مع العميلة و أبلغناها بضرورة مراجعة المركز الصحي لملئ إستمارة إختيار طبيب العائلة |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-99814 | 6/19/2024 12:00:00 AM | 6/19/2024 12:09:50 PM | 6/19/2024 12:00:00 AM | ||||||
6403 | شيخه الدوسري | 590110810 | 39460198 | إبداء رأي حول ماتقدمه دكتوره ماريا من تفاهم وصبر وبشاشة وجه وحب مع مرضاها وفقها الله وسدد خطاها |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-06-63902 | 6/12/2024 12:00:00 AM | 6/19/2024 12:15:28 PM | 6/19/2024 12:00:00 AM | ||||||||
6404 | شيخه الدوسري | 590110810 | 39460198 | إبداء رأي في ماتقدمه الدكتوره فاطمه العكري من تعاون وتفاهم وطولة بال وصبر مع جميع مرضاها إلي جانب ماتملكه من ثقافة صحيه للتوجيه والأرشاد لها كل الشكر والتقدير |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-06-23102 | 6/12/2024 12:00:00 AM | 6/19/2024 12:19:09 PM | 6/19/2024 12:00:00 AM | ||||||||
6405 | سيد محمد عبد الله | 66303110 | قسم التمريض (DDA) الرجاء ارجاع كل مريض سكلر الى مركزه الطبي حسب عنوانه وهناك تقريبا اكثر من 8 او 10 مرضى سكلر عنوانهم ليس على مركز انجنير |
تم مناقشة الموضوع مع رئيس مجلس الادارة والاداري وتم رفع الموضوع الى ادارة التمريض العليا للنظر فيه وتم اخبار المريض |
YAE | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-06-49617 | 5/18/2024 12:00:00 AM | 6/20/2024 10:32:08 AM | 5/20/2024 12:00:00 AM | |||||||
6406 | هشام نضير صالح | 33667976 | الى ادارة مركز انجنير يرجى تخطيط مواقف السيارات |
تم التواصل مع العميل والاستماع الى ملاحظاته علما انه يوجد طلب مسبق لتخطيط مواقف السيارات |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-06-04802 | 6/3/2024 12:00:00 AM | 6/20/2024 10:39:04 AM | 6/6/2024 12:00:00 AM | |||||||
6407 | YASER MAHMOOD MIRZA YUSUF | 681102586 | 36636623 | yalkhuzaei@gmail.com | ل لوح التاخر موظفين الصيدليه في مركز جدحفص الصحي عن الوقت الانتظار المسموح به وفق الجهاز الارقام تلمرظفين يتحدثون مع بعضهم تلبعض دون تلاكتراث بالمرضى |
ردا على الشكوى المقدمه من المراجع المذكور تم التواصل مع المريض و سماع شكواه حيث انه قال انه انتظر كثيرا و تم توضيح عده امور له وهي اليه صرف الدواء و علاوه على ذلك تم شرح للمريض انه بعض الوصفات تاخذ وقت و تركيز كبير اما ان تكون وصفات خاضعه للرقابه او وصفات للسفر
شاكرين حسن تفهم المريض |
JHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-06-33967 | 6/23/2024 12:00:00 AM | 6/23/2024 9:52:02 AM | 6/23/2024 12:00:00 AM | |||||
6408 | MASOOMA RADHI M. ALESKAFI | 981102360 | 35003317 | msooma@outlook.com | انا حامل وصادني التهاب في الابوال، حاولت احجز موعد في صحتي على مركز جابر الصباح مافي مواعيد الا تاريخ ٢٣-٥- ٢٠٢٤ ولان المفروض مركز جدحفص للطوارىء واقرب شي لي وكالعادة مارضو يدخلوني وهذي مو اول مرة اروح لهم حالة طوارئ ويقولون لي حالتش ماتستدعي! وضل الاستقبال يراددون كل مااقول لهم مافي مواعيد يقول لي امبله في، وبعدها حولني على الممرضين على اساس اذا تشخيصي يستدعي بيدخلوني على دكتور، ممرضين المستشفى كلهم مصطفين ورا واحد وهو يكلمني مو راضي يدخلني حتى حق تشخيص، وبالاخير نفس كل مرة اضطر اروح لمستشفى خاص لان الكلام وياهم عقيم |
بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 23/6/2024 تم التواصل مع صاحبة الشكوى معصومة الاسكافي الرقم الشخصي : 981102360 و وتم إخبارها بآلية المواعيد وشرح آلية التصنيف لها كما التاكيد على جميع الممرضين بتنصيف جميع الحالات الغير تابعه للمركز حسب حاله المريض . تم الاطمئنان على حاله المريضة الصحية وعبرت المريضة عن شكرها على الاستجابة للشكوى . هذا ما لزم مع خالص شكري وتقديري على المتابعة .
مشرفة التمريض بمركز جدحفص الصحي أسمهان العرادي |
JHC | Administrative | Complaint | Appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-06-91587 | 6/23/2024 12:00:00 AM | 7/4/2024 9:31:51 AM | 6/23/2024 12:00:00 AM | |||||
6409 | WADEEAH MIRZA MOOSA AHMED | 960604235 | 33541137 | mirzawadeeah@gmail.com | السلام عليكم لقد ذهبت للعلاج ف مركز جدحفص اليوم ولم اخضع لاي علاج من غرفة رقم (٨) وانا اشكو الكثير من الاغراض فقط تستمع الدكتوره وتكتب لي الدواء دون فحصي ع اني اخبرتها الكثير بأني اشكو مو كذا وكذا ولاكن لم تتعب نفسها للقيام من قعدها وفحصي ووضعت كرسي العلاج اما باب الغرفه ولو وضعته خارج المركز ف الشارع كان افضل واامن لها الرجاء النظر ف موضوعها ولو اليوم شي بسيط او اغراض بسيطة تتطور حالتي المرضيةً من اهمال ؟ هل تسمحون بذلك ؟ وانا الدكتوره في مركز البلاد القديم اخدت فحوصات شامله لانني اعاني من اعراض لم تقبل النظر لها حتى وانا داهبة اشكووو من مرضي الرجاء النظر ف ذلك وعدم تجاهل وضع هذه الدكتورة لااعرف ماتحمل من اسم فقط اعرف انها لاتحمل الرحمه في قلبها على المرضى |
تم التواصل مع المريضة و تنبيه الطبيبة المعنية |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-06-38335 | 6/23/2024 12:00:00 AM | 1/22/2025 11:38:52 AM | 6/23/2024 12:00:00 AM | |||||
6410 | ZAINAB ABDULLA HASAN HARAM | 790506670 | 33310016 | zaiinalhassan@gmail.com | أتقدم بشكوى على دكتورة كريمة في مركز جدحفص الصحي تصنيف A على معاملتها وتصنيفها الأكثر من سيئ فقد ذهبت إلى المركز في تمام الساعة السادسة صباحا كحالة ضرورية. والدكتورة استقبلتني بسؤال عدم اكتراثي ومن ثم بتخييري بماذا اريد من علاج اخبرتها اني لا أعرف الفرق في العلاج قالت انتي اختاري ماذا تريدين والأدوية قومي بشراءها من الخارج ومرافقتي اخبرتها وبمصطلح طبي ان تعمل لي تخطيط للقلب وفعلت كذلك حينها وعندما فهمت المعنى أخبرتهم انه لاداعي لهذا الإجراء فقالت الدكتورة انتي قلتي تريدين وليس انا فأنا اكتب كما انتي تريدين . سؤالي هل المريض دكتور او عالم بالتشخيصات الطبية حتى يقوم بتشخيص نفسه وتقديم العلاج لنفسه؟ فقد كانت تستهين بحالتي بأنه لاداعي للمجىء فهي اعراض معدة عادية. وكيف لي ان اعرف انها عادية ام غيره اذا لم يتم التشخيص الصحيح . كانت شخص غير كفئ وليست في مكانها المناسب فهي تمتهن مهنة انسانية قد تؤدي الي الحياة او الموت. |
تم التواصل مع المراجع و شرح ملابسات الشكوى بعد التواصل مع الطبيبة المعنية، حيث أنها أكدت بأنها لم تقصد شراء الأدوية بل استلامهم من الصيدلية في المركز الصحي. كما أنها أخبرت المراجع بأن الأعراض تنطبق على الارتجاع المريئي و عندما طلبت الوالدة عمل تخطيط للقلب للمريضة فانها وافقت على طلبها و بأن المريضة رفضت ذلك. و قد تواصلت مع الطبيبة بخصوص أهمية الشرح الوافي للمرضى و عدم تخييرهم بنوع العلاج. |
JHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-06-89998 | 6/23/2024 12:00:00 AM | 6/26/2024 10:02:00 AM | 6/23/2024 12:00:00 AM | |||||
6411 | Basel Abbas | 950901970 | 36055733 | bassel.a.h.95@gmail.com | أنا الواردة بياناتي ادناه أرغب بتسجيلي في برنامج طبيب العائلة مع الطبيبة الدكتورة ميعاد حجير في غرفة 9 وذلك لمعرفتها بحالتي الصحية حيث لا ارغب بكشف حالتي لأي طبيب اخر ..أرجوا اخذ طلبي بعين الأعتبار ولكم جزيل الشكر |
تم الاتصال بالعميل وتم شرح الية تغيير طبيب العائلة وذلك بملئ استمارة التغيير وبعدها رفعها للادارة لأخذ الموافقة بالتغيير |
HHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-06-05667 | 6/23/2024 12:00:00 AM | 6/24/2024 8:58:32 AM | 6/24/2024 12:00:00 AM | ||||||
6412 | Batool Alarnoot | 900400277 | 38015245 | الشكوى خاصة بمنسق المواعيد والسجلات الصحية بقسم الأسنان، أفادت المريضة بأنها كانت تتواجد بالمركز الصحي منذ الساعة 10 صباحا عند منضد التسجيل بقسم الاسنان ولا يوجد موظف . |
تم التواصل مع الاخت بتول ، وشرح آلية التسجيل بقسم الاسنان والتي تكون ساعة واحدة فقط وبعدها يتم توجيه المرضى إلى قسم السجلات بالطابق الأول .
تم التأكيد عليها ب،ه توجد لوحة ارشادية بارزة على منضد التسجيل .وتبين كذلك أن المريضة تتبع مركز سترة الصحي , |
AAK | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-06-54567 | 6/19/2024 12:00:00 AM | 6/24/2024 9:48:23 AM | 6/19/2024 12:00:00 AM | ||||||
6413 | Zainab Mushaiam | 010904530 | 36080498 | المريضة تطلب تغيير طبيب العائلة بالمركز الصحي |
تم التواصل مع المريضة ، وتم اخباراها بمراجعة المركز الصحي وملئ استمارة طلب تغيير طبيب العائلة وفي حال يوجد مجال لذلك سيتم التواصل معها |
AAK | Administrative | Enquiry | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-06-03141 | 6/19/2024 12:00:00 AM | 6/24/2024 9:53:11 AM | 6/24/2024 12:00:00 AM | |||||||
6414 | خلود سلمان | 930305213 | 33439334 | الشكوى خاصة بعدم الرد على المكالمات الهاتفية الواردة من المرضى والمراجعين وعلى ايام متفرقة وبالتحديد قسم السجلات الصحية |
تم التواصل مع المريضة واخذ تفاصيل الشكوى واعطاءها ارقام التحويل المباشرة لقسم السجلات الصحية والتعريف بقنوات حجز المواعيد، وتم تسجيل موعد لوالدتها |
AAK | Administrative | Complaint | Facilities and Services | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-06-34409 | 6/24/2024 12:00:00 AM | 6/24/2024 9:58:05 AM | 5/19/2024 12:00:00 AM | ||||||
6415 | حوراء | 980208041 | 34393002 | عدم امكانية حجز المواعيد عن طريق الانترنت ، وتقييم تطبيق صحتي الذي لا يشمل جميع الخدمات |
تم التواصل مع المريضة وأفادت بان تم حذف رابط التسجيل الالكتروني وبأن تطبيق صحتي لا يقبل تسجيل موعد للفترة المسائية.
تم اخباارها بأن المواعيد متاحة للحجز للفترتين الصباحية والمسائية وكذلك عن طريق مركز الاتصال أو الحضور الشخصي للمركز الصحي |
AAK | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-06-07788 | 5/7/2024 12:00:00 AM | 6/24/2024 10:02:17 AM | 5/7/2024 12:00:00 AM | ||||||
6416 | مريم شرف | 850608325 | 34345135 | الاستفسار عن آلية تغيير طبيب العائلة حيث تم تغييره بدون علم كما أفادت |
تم التواصل مع الأخت ، وأفادت بانه تم اختيار طبيب العائلة د. منى المختار عن طريق استمارة اختيار طبيب العائلة وبعدها تفاجئت بتغيير الطبيب إلى د ياسر دون اشعارها بذلك.
تم توضيح التغيير الذي كان عن طريق مكتب السجلات الصحية بالادارة وتم طلبها لملئ استمارة تغيير طبيب العائلة . |
AAK | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-06-66850 | 5/2/2024 12:00:00 AM | 7/8/2024 12:39:46 PM | 5/2/2024 12:00:00 AM | |||||||
6417 | محمد حميد المغني | 850306914 | 33777668 | طلب متابعة مواعيد برنامج صحتي والانتظار لمدة في المركز الصحي |
تم التواصل مع مقدم الشكوى ، وأفاد بأن موعده هو 9 صباحا وكان متواجد بالمركز الصحي الساعة 8:15 صباحا .
وتم توضيح له بأنبسبب اخلاء المركز الصحي حيث رن جرس انذار الحريق وهذا مما ادى الى توقف الخدمات الصحية بالمركز الصحي. واقترح تخصيص اطباء للمواعيد المحجوزة عن طريق الموقع الالكتروني |
AAK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-06-64213 | 4/30/2024 12:00:00 AM | 6/24/2024 10:14:22 AM | 4/30/2024 12:00:00 AM | ||||||
6418 | YASER MAHMOOD MIRZA YUSUF | 681102586 | 36636623 | yalkhuzaei@gmail.com | تم زيارة مركز جدحفص الصحي يوم الخميس وقام الدكتور بطلب فحص ما قبل الزواج من الخارج وعندما تم التوجه للمختبر اعادوا توجيهي لخدمات الرعاية َالذي بدورهم اعطوني موعد ليوم الاثنين الساعة 7:45 صباحا مع سؤالهم اياي امام الاخرين وهذا مناف لخصوصية المريض، وعندما تم التوجه حوالي الساعة 7:37 صباحا لقسم خدمات الرعاية كان موظف الاستقبال مشغولة باتصال هاتفي ارضي ووقتهاركان مراجعة قبلي وظللت انتظر قرابة ٤ دقائق وجاء ٣ مراجعبن اخرين ولا زالت لم تنه المكالمة وعندما انتهت لم تكلف نفسها سؤال ومن بعدي عن سبب القدوم وعندما سألتها عن موعدي كان وقتها 7:43 اجابت بأن علي اخذ رقم والانتظار . علما بأن لا يوجد ارشادات تفيد بهذا الاجراء فضلا لماذا اذا يتم اعطاء المواعيد بدقة وثالثا واذا كان الوضع كذلك لماذا لم يتم مقابلتي يوم الخميس ليتم ابتوجه مباشرة للمختبر. هذه اسئلة يجب ان يقوم المسؤولون عن الخدمات باحترام اوقات المرضى لتحسين جودة خدماتهم للمرضي |
تم الاتصال بالعميل لأخذ تفاصيل الشكوى 3 مرات و لم يتم الرد. |
JHC | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-06-01682 | 6/24/2024 12:00:00 AM | 6/24/2024 1:43:52 PM | 6/24/2024 12:00:00 AM | |||||
6419 | عبدالله | 760700400 | 33022255 | بسم الله الرحمن الرحيم تحية طيبة وبعد اولا اشكر لكم جهودكم الطيبة بس عندي عتب على نظام مراجعه في عيادة الأسنان للمواعد او المراجع براقم ويكون اخذ الرقام من عن الامن الموجود في المركز الصحي ولزم التواجد قبل الساعه السابعه وتكون الكثير من المشاكل يعني اكون متواجد من الساعه السادسه صباحا لاخذ الرقم وتاتي النساء في السادسه وخمسه ورربعون ويكون صفان واحد لرجال واخر لنساء ويكون هوناك ظلم لمن يتواجد قبل الاخر وتكون هوانك نوع من الاهانه للمريض وثانيه يكون منظر غير حضاري لماء تتطلع له وزارة الصحه فارجو من المسؤولين في الوزراة بحديث طريقه للمواعد عيادة الأسنان في المراكز الصحية واذا كان هناك اي استفسار او ابداء الراي مني والمساعده في طريق لحد هاذي المشكله فني مستعد في التعاون معكم اخوكم بوعبدالله هاتف 33022255 ولكم مني جزيل الشكر |
السلام عليكم تم التواصل مع العميل وتم إبلاغه ممكنه حجز موعد الأسنان عن طريق الإتصال وسيتم النظر في تنظيم توزيع الأرقام . |
BKH | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-06-59199 | 6/24/2024 12:00:00 AM | 6/24/2024 12:07:54 PM | 6/26/2024 12:00:00 AM | ||||||
6420 | زينب علي | 881000590 | 39499474 | q_zoom@hotmail.com | طول فترة الانتظار بقسم الرعاية بمركز مدينة عيسى الصحي إلى أكثر من ساعة مع العلم بعدم وجود ضغط في الفترة الصباحية وقت افتتاح المركز الساعة السابعة صباحا |
بالنسبة لشكوى الأخت الفاضلة ، فإنها قد جائت الى قسم الرعاية وتم إدخالها على وقت الموعد المحدد (7:30 ) و تم الإنتهاء منها في الساعه (7:32) و حسب طلبها بتغيير الطبيبة تم توجيهها من قِبل الممرضة للذهاب الى موظفين الإستقبال لرؤية إذا كان بالإمكان تحويلها للدكتورة التي تريدها و قد تبين أن الطبيبة في إجازة وبعد ذلك ذهبت للطبيبة وحسب كلام الأم أنها تأخرت عند إجراءات الطبيبة الوقت الأكثرو بعد ذلك تأخرت عند عودتها من الطبيبة في الإنتظار للتطعيم. تم التواصل مع الأخت الفاضلة التي تقدمت بالشكوى و شرح الآلية للأطفال المسجلين على عيادة الطبيب، إذ أنهم كأول خطوة يحضرون لقسم الرعاية لأخذ القياسات و بعد ذلك التوجه لفحص الطبيبة وبعد إنتهاء الفحص التوجه الى السجلات الصحية لتثبيت الموعد القادم و بعد ذلك التوجه مجددً لقسم الرعاية لأخذ التطعيم ، وهنا يُمكن لبعض أولياء الأمور أن ينتظروا من الوقت قليلاً لكون الممرضة تقدم خدمة التطعيم أو أخذ القياسات لطفل آخر في العيادة ، وقد تم توضيح أن كُل هذه الإجراءات للطفل في يوم موعدهُ قد تأخذ القليل من الوقت و الأخذ بعين الإعتبار وضع الأقسام الأخرى من حيث الوقت المُنتظر لرقم جهاز الخدمات.
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IHC | Administrative | Complaint | Waiting Period | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-54621 | 6/20/2024 12:00:00 AM | 6/24/2024 11:57:05 AM | 6/20/2024 12:00:00 AM | |||||
6421 | عادل اسماعيل | 39802778 | زيادة عدد الأطباء عدد الأطباء 3 فقط |
تم الاتصال لصاحب الشكوى وتفهم وضع المركز من قلة عدد الأطباء بذلك اليوم وقد قمنا باخبار رئيس مجلس الادارة بذلك |
NHC | Administrative | Complaint | Workforce Shortage | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 24-06-35359 | 6/23/2024 12:00:00 AM | 6/24/2024 2:14:16 PM | 6/24/2024 12:00:00 AM | |||||||
6422 | سلمان العريبي | 38080011 | قمت بزياره مركز انجنير الصحي يوم السبت الصباح الساعه ٩ صباحا وقاموا بادخالي على الغرفه رقم ثلاثه فقامت الدكتوره المناوبه بطردي وقالت ليي اذهب لتغير الطبيب لا استطيع معالجتك الاستقبال لتغير الدكتور وهي لاتقوم بمعالجه مرضي ، هل مرضي هو سبب لطردي من الغرفه |
تم التواصل مع المريض من قبل رئيسة الاطباء وتبين انه دخل على طبيبة ليست من اطباء المركز ورفضت تقديم الخدمة بحجة عدم المامها ببروتوكول علاج مرضى السكلر وقد تم تسجيله على طبيب اخر وتقديم العلاج المناسب له وتم الاعتذار للمريض عما حصل بغير قصد وتفهم المريض ذلك. وقد تم اشعار الطبيبة بضرورة الالمام بكل ما يتعلق بالمرضى وامكانية الاستفسار من الزملاء عند الضرورة وعدم رفض المريض وتفهمت الوضع وطلبت لتوصيل اعتذارها للمريض |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-06-93955 | 6/3/2024 12:00:00 AM | 6/25/2024 6:57:56 AM | 6/4/2024 12:00:00 AM | |||||||
6423 | Bassam Dahmash | 33686863 | اللوحات الخاصة بارقام المراجعين لا تعمل ولا يوجد مكان كاف مخصص للجلوس في مختبر الدم ولا يمكن الجلوس خارج المختبر لان الارقام لا تعمل |
تم التواصل مع المريض و اخباره بوجود طلب لدى قسم الهندسة و الصيانه لتصليح الشاشات الكبيرة للارقام ويجري المتابعه. وتم شكره على الملاحظة |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-06-78658 | 6/4/2024 12:00:00 AM | 6/25/2024 7:02:25 AM | 6/4/2024 12:00:00 AM | |||||||
6424 | هدى بركات | 33366920 | لدي مشكلة في تطبيق صحتي، حيث لم أقم باختيار طبيب العائلة مسبقًا، وفجأة أصبح بشكل إجباري، الآن ومنذ 4 أشهر خاصية حجز المواعيد في المراكز الصحية مقفلة لدي. تواصلت مع المركز الصحي (مركز يوسف انجنير الصحي) وقمت ملء استمارة اختيار طبيب العائلة لي ولأسرتي قبل أكثر من 3 أشهر، وفي كل مرة أتواصل مع المركز الصحي يتم إعلامي أنه لم يتم إدخال البيانات للآن. أصبح اعتمادنا على الخدمات الالكترونية أساسي وهذا التعطيل يسبب لي مشكلة، فعلى الأقل كان الأجدر توزيع الأطباء بشكل عشوائي على المواطنين وثم السماح للراغبين بالتغيير تقديم طلب بذلك |
تم التواصل مع المريضة واخبارها ان التأخير بسبب الموقع وليس المركز وانه سوف يتم عمل اللازم في اقرب وقت ممكن بعد فتح الموقع |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-06-79876 | 6/4/2024 12:00:00 AM | 6/25/2024 7:07:54 AM | 6/5/2024 12:00:00 AM | |||||||
6425 | Mariam Almulla | 66916131 | السلام عليكم عندي شكوى بخصوص مستشفى انجنير تم اختيار لنا طبيب للعائلة من غير ارسال اي مسج لنا لاختيار الطبيب مع العلم تم تقديم طلب لتغيير الطبيب لكن تم اخبارنا من قبل المسؤول في المستشفى بان الطبيب لن يتغير الا بعد ١٠ شهور واحتمال كبير ايضاً ان لن يتم تغييره اريد تغيير الطبيب المختار من قبلهم لعدة اسباب كثيره اتمنى يتم مساعدتي من قبلكم لاني اعاني في ذهابي للمواعيد اتمنى المساعده ارفض الطبيب المختار من قبلهم رفضاً قاطع وانا من حقي اختيار الطبيب اللي يعالجني اتمنى المساعده |
تم التواصل مع المريضة واخبارها بأنه جاري العمل على ادخال الطلبات بحسب الاقدمية والاولويه وسوف يظهر لها الطبيب الذي اختارته حين التسجيل عن الانتهاء من اكمال الاجراء |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-06-90420 | 6/9/2024 12:00:00 AM | 6/25/2024 7:11:01 AM | 6/9/2024 12:00:00 AM | |||||||
6426 | كريمة متروك | 39192998 | السلام عليكم ورحمة الله وبركاته انا بحرينية زوجي اجنبي قدم على تصريح عمل تم الموافقة عليه ولكن ضمن الرسوم رسوم للتامين الصحي علما ان زوجي مقيم في البحرين منذ ٨ سنوات وقام بتجديد التامين صحي منذ شهر تقريبا وصالح لمدة سنتين هيئة سوق العمل أبلغتني بتواصل معكم لازالة هذه الرسوم ولكن لا اعرف اي قسم وكيف. ارجوا المساعدة وشكرا لجهودكم |
تم التواصل مع العميله وتبين ان المشكلة تخص هيئة تنظيم سوق العمل وليس لها علاقه بمركز انجنيرالصحي |
YAE | Administrative | Enquiry | Administration | Low | Irrelevant Request | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-06-88840 | 6/11/2024 12:00:00 AM | 6/25/2024 7:15:01 AM | 1/11/2024 12:00:00 AM | ||||||||
6427 | Jamal Ahmed | 66602002 | هل يعقل ان ازور المركز الصحي لتجديد وصفة صرف الدواء ويتم افادتي بضرورة مراجعة غرفة التصنيف اولا قبل الدخول على الطبيب بحجة ان الاجراءات المتبعة تنص على ذلك. هل تحتاج اعادة تجديد الوصفة الطبية لامراض مزمنة للعرض على غرفة التصنيف؟ هل الاجراءات وضعت من اجل التنظيم او من اجل التعطيل؟ وما هي معايير وضع هذه الإجراءات وهل يتم مراجعتها والنظر في مدى الجدوى منها ومدى فعاليتها على ارض الواقع؟ |
تم التواصل مع العميل وافادته بالغاية من نظام التصنيف وكذلك الفرق في العلاج لدى طبيب العائله وبين الرعاية المستعجلة. كما تم افادته بالسبل التي من خلالها يستطيع تجديد الوصفة من دون الحضور الشخصي |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-06-84819 | 6/23/2024 12:00:00 AM | 6/25/2024 7:18:20 AM | 6/24/2024 12:00:00 AM | |||||||
6428 | Zainab Thamer | 011007095 | 97339058098 |
انتقلت الى عنوان اخر خلال الفترة الماضية و حجزت موعد في مركز مدينة عيسى الصحي قبل فترة .. و بعدها امس حاولت ان احجز موعد عن طريق صحتي لكن لم استطع و حجزت عن طريق الاتصال. و الان مره ثانية لم يسمح لي بأن احجز موعد عن طريق برنامج صحتي
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تم التواصل مع العميلة و ابلاغها بضرورة مراجعة المركز الصحي لاختيار طبيب العائلة |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-06-76553 | 6/24/2024 12:00:00 AM | 6/25/2024 8:38:23 AM | 6/25/2024 12:00:00 AM | |||||||
6429 | MOHAMED ABDULAZIZ ALI ALZAIMOOR | 810803585 | 39786844 | افيدكم علما اني بحريني الجنسية و اني من اصحاب الامراض المزمنة السكر و الضغط و الغدة فما سبب عدم صرف الأدوية بالرغم من دخول الشهر التالي في مركز جدحفص الصحي الرجاء منكم النظر في هذا للاهمية |
في الشكوى ادناه تم التواصل مع المريض المذكور و شرح اليه صرف الدواء الشهريه هي ان الصرف يكون في كل شهر مره و هو اخر تاريخ من استلام الدواء كما ان تم اخبار المريض تاريخ استلامه و هو 27 من الشهر يوينو كان في اعتقاد المريض انه يمكن ان يستلم اي يوم في الشهر لطالما بدا الشهر الشهر الجديد
و تم اخبار المريض ايضا ان وصفته الشهريه انتهيت و يجب عليه تجديدها و الاستلام في تاريخه . المحدد و هو 27 من كل شهر
وشكرا
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JHC | Administrative | Complaint | Policy & Procedure | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11043 | 11043 | 24-06-86310 | 6/19/2024 12:00:00 AM | 6/25/2024 9:53:24 AM | 6/19/2024 12:00:00 AM | ||||||
6430 | MOHAMED KHALIL EBRAHIM MAKI | 750301899 | 39357222 | Mohamed.ke75@gmail.com | حبيت اشكر رئيس المجلس الاعلى و وزارة الصحة على كل الجهود المبذولة في تحسين جودة الخدمات بمختلف التخصصات، و شكر خاص إلى ادارة مركز جدحفص الصحي من رئيس المركز في تحسين الادارة و التصرف و التميز و التطور الواضح و رضاء الجميع الأطباء و الممرضين و الصيدلية و المختبر و الاشعة و الكناب الكل يشكر الجميع على التطور و الادارة و توافر افضل الخدمات لكبار السن و السكر و الجميع و كل عام و انتم بخير |
تم الاتصال بالعميل و شكره على الاستبيان |
JHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-06-34110 | 6/19/2024 12:00:00 AM | 7/10/2024 1:32:20 PM | 6/19/2024 12:00:00 AM | ||||||
6431 | ZAHRA FAISAL | 33053367 | شكر موصول لقسم العلاج الطبيعيالشكر الى زينب العلوي أخصائية العلاج الطبيعيقمة في الأخلاص والتفاني في العمل |
تم توصل الشكر لجميع للموظفين وبالخصوص الأخصائية المعنية |
SJC | Administrative | Appreciation | Physiotherapy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-06-82631 | 6/15/2024 12:00:00 AM | 6/25/2024 11:07:19 AM | 6/19/2024 12:00:00 AM | ||||||||
6432 | محسن عبدالعزيز محسن محمد بدر | 34118448 | رفضت زيارة المريض في التمريض بسبب تدهور حالتها في وقت الأنتظارالأطباء غرفة 7د. سارة المتروك |
ردا على الشكوى المرسلة الينا , كإدارة مركز الشيخ جابر الصحي، تم التواصل السيد محسن عبدالعزيز بتاريخ 21 يونيو. ذكر السيد محسن أنه أحضر والدته بتاريخ 16 يونيو واشتكى من سوء تعامل الدكتورة سارة المتروك.
ومن جهتنا كأدارة مركز الشيخ جابر تم التواصل مع الدكتورة سارة والتأكيد على ضرورة التعامل المهني مع جميع المراجعين.
ومن جهتنا شكر السيد محسن على ملاحظاته مما يزيد جودة الخدمة.
هذا ما لزم توضيحه مع الشكر الجزيل. |
SJC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 24-06-12037 | 6/16/2024 12:00:00 AM | 7/8/2024 2:18:29 PM | 7/4/2024 12:00:00 AM | |||||||
6433 | هاله باقر | لا يوجد | 39670970 | اذا المريض ماكان مريض مابزور تلمركز الصحي جدا تعطيل واجرائات مالها داعي النظام الجديد للتسجيل والتقييم في الرعايه جدا طويل وممل . المريض جدا تعبان لفه على المركز الصحي النظام قبل احسن واوفر للوقت |
تم التواصل مع المريضة في وقتين مختلفين ولكن لم يتم الرد |
HKC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-60685 | 1/9/2024 12:00:00 AM | 6/25/2024 11:25:13 AM | 1/11/2024 12:00:00 AM | ||||||
6434 | ummen | 35005877 | sajjn1987@gmail.com | too much time taking for pain injection more than the nursing |
تم التواصل مع المريضة في وقتين مختلفين ولكن لم يتم الرد |
HKC | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-06-42307 | 2/2/2024 12:00:00 AM | 6/25/2024 11:24:28 AM | 2/4/2024 12:00:00 AM | ||||||
6435 | خليل ابراهيم فردان | 791109089 | 39200344 | تم الأتصال بي 3 مرات لأستلام بطاقات صحتي وعند حضوري يتم أخطاري بأن البطاقات غير موجودة |
تم أستلام البطاقات من قبل العميل |
SJC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-06-91512 | 6/12/2024 12:00:00 AM | 6/25/2024 12:17:34 PM | 6/13/2024 12:00:00 AM | ||||||
6436 | خولة عاصف البلوشي | 33809990 | الدكتورة زينب العرادي التي تسببت لي في تأخير فحوصاتي وتوصيلها لي بإرشادات غير صحيحه مما ادى الى تأخير فحوصاتي ولجوئي للزيارة 3 مرات متتالية ومن الغلط جدا ان تعطيني ارشادات خاطئة ارجو اتخاذ الادراء اللازم معها كي لا تفعل ما فعلته معي وتسبب في تاخير الاخرين وارجو ان تفهم بان لا تفعل واجب غيرها مرة اخرى |
تم التواصل مع المريضة والاطلاع على موضوع الشكوى والاعتذار عن اي تاخير حصل لها في الاجراءات وتم التواصل مع الطبيبة وشرح الاجراءات المتبعه في فحص الزواج |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-06-03951 | 6/24/2024 12:00:00 AM | 6/26/2024 12:43:43 PM | 6/26/2024 12:00:00 AM | |||||||
6437 | mohammed aslam nawab | 00 | 33477786 | nawabma@gmail.com | Dr.Abeer Jalal was excellent with her diagnosis very calm highy profisional lost of comloassion |
تم الاتصال بالمراجع في 27/6 الساعة 10:30 تم شكره على ملاحظته بخصوص تقديم الشكر للدكتورة عبير واخباره اننا نسعد بمثل هذه المبادرات من عملائنا في المنطقة وابدى استعداده لمشاركتنا المقترحات مستقبلا |
ALH | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 24-06-98493 | 6/19/2024 12:00:00 AM | 6/27/2024 11:11:30 AM | 6/27/2024 12:00:00 AM | ||||||
6438 | mohammed al junaid | 920901263 | 6665080 | aljunaid1313@hotmail.com | ند قدومي إلى مركز صباح السالم الصحي الكائن في أم الحصم توجهت إلى غرفة الإستشارة حسب توجيهات الإستقبال ، إنتظرت عند الغرفة لكي ينادى على إسمي ، وبينما أنا أنتظر لم أسمع الدكتورة تنادي بإسم أحد بل كنت أنظر إلى الناس تدخل وتخرج من الغرفة دون أن ينادى بأسماءهم ودون موعد وطال إنتظاري ، علماً بإن قدومي للمركز الصحي كان بسبب ضيق حاد في التنفس وأردت تتم معالجتي في أقرب فرصة تفادياً لحالة فقدان الوعي التي تأتيني نتيجة لفقدان الأكسجين ، وبعد طول إنتظار طرقت الباب على الدكتورة ضحى جناحي وأستأذنتها بالدخول وطلب المعالجة السريعه لحالتي الصحية ، علماً بأن وقت موعدي قد حان ، فلم ألقى منها إلا عدم الاستقبال وطردتني من الغرفة دون أن تسألني عن حالتي ، فقلت لها إن حالتي حرجه وأعاني من الربو ، فلم يحرك فيها شيء وأصرت على خروجي من الغرفة وعدم معالجتي. نحن تعلمنا أن مهنة الطب من أنبل وأشرف المهن لكن لم أره اليوم، بل أن مملكة البحرين سخرت كافة السبل لكي يرقى مستوى الطب إلى أعلى المستويات، وهذا التصرف الشخصي لا يمثل ما تطمح له المملكة ،أرجوا منكم النظر في هذه القضية، وشكراً. |
تم التواصل مع المريض وبلاغه ان موعده مع الطبيبة في الساعه الخامسة مساءا وقد سجل في الساعة 4:11 دقيقة ولكن الطبيبة كان لديها حالة طارئة وطلبت من المريض الانتظار بالخارج لحين انتهائها من الحالة ومن ثم معاينته |
SKC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-06-74652 | 6/26/2024 12:00:00 AM | 6/27/2024 11:15:27 AM | 6/26/2023 12:00:00 AM | |||||
6439 | sanad saleh | 850200423 | 35111999 | walid_9211@hotmail.com | لا نشكركم جزيل ااشكر والعرفان على تجديد مستشفي الحورة الصحي بشكل متطور ولكن هل يعقل مستشفي تم تجديدة بمزانية كبيرة لا يوجد جهاز يعتبر مهم جدا في تشخصي حالة الجنين يعني ذهبت هناك ولحظت كمية المراجعين كبيرة مع افتقار ابسط جهاز وهو التلفزيون حتي تتكمن الدكتورة من مراجعة حالة الجنين وسماع دقات قلبة الامر الذي ادي بيها الى فقط كتابة ادوية دون مراجعة شاملة وخصوصا يعتبر هذا الجهاز مهم في تحديد اي مشكلة قبل الولادة جيل المستقبل لذا التمس منكم لطفا وليس امر توفير الجهاز حتي يتمكن اهالي المنطقة الاستفادة من الرعاية الاولية حيث ترميم من دون اجهزة لا يعد تطوير ولكم منا جزيل الشكر والعرفان |
تم الاتصال بالعميل اكثر من مرة الساعة 11:00 صباحا الساعة 11:00 صباحا الساعة 11:45 صباحا ولم يتم الرد تم الاتصال مره اخرى بالعميل 3/7/2024 وشمر واثنى على الخدمات المقدمة في عيادة الحوامل وفي راييه ستكون افضل لو تواجد جهاز سونار في العيادة وبينا له ان الطبيبة تقوم بطلب السونار للكشف عن الجنين خلال فترة محدد وانه يوجد جهاز في بعض المراكز الصحية واقتنع المريض من الشكوى وقرر اغلاق الشكوى |
ALH | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 24-06-07003 | 6/26/2024 12:00:00 AM | 7/29/2024 12:30:58 PM | 6/26/2024 12:00:00 AM | |||||
6440 | عيسى الدوسري | 36663349 | الشكر الجزيل للعاملين بالعياده الساحليه با لأخص قسم السجلات الصحيه والأخص موظفة السجلات تهاني ( أم علي) |
BCC | Administrative | Appreciation | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-06-71441 | 6/23/2024 12:00:00 AM | 6/27/2024 2:08:12 PM | 6/27/2024 12:00:00 AM | |||||||||
6441 | Fatima AlBuflasa | 921209819 | 39646602 | السلام عليكم ورحمة الله وبركاته كم عدد ايام الاجازة لموظف حكومي مصاب بالكورونا؟ |
تعطى الاجازة المرضية حسب تصنيف الطبيب من 3 ايام وتمتد الى 5 ايام حسب الوضع الصحي للمريض |
NAC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-06-82148 | 6/25/2024 12:00:00 AM | 6/30/2024 12:13:23 PM | 6/30/2024 12:00:00 AM | |||||||
6442 | احمد الحايكي | 950110116 | 32250334 | Ahmedalhikiy@gmail.com | في امس زرت مركز بنك البحرين الصحي وتم اعطائي اجازه مرضية واخبروني بعد ساعه او ساعتين ستظهر في موقع ولم تظهر. تابعت مع وزارة الصحه على رقم 80008100 واخبروني تواصل مع هذا الرقم 17286147 ولكن ليس هناك استجابه وحاولت الاتصال على مركز الصحي ولم يجيبو على17463888 |
تم التواصل مع العميل واخباره بانه الطبيبه لم تعمل الاجازه عن طريق الخطاء وسيتم عمل اجازه بتاريخ المطلوب |
NAC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-06-28100 | 6/27/2024 12:00:00 AM | 6/30/2024 1:05:48 PM | 6/30/2024 12:00:00 AM | ||||||
6443 | زينب اسحاق علي | 35095011 | الرجاء الاتصال لدي شكوى على قسم الرعاية للمواعيد |
تم التواصل مع المريضة وكانت شكوتها بخصوص تأخر الكاتبة اكثر من نصف ساعه في الاستراحه. وتم التنويه على الكاتبة |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-07-09846 | 6/30/2024 12:00:00 AM | 7/1/2024 1:02:52 PM | 7/1/2024 12:00:00 AM | |||||||
6444 | no name | 00000 | 33273725 | خدمات الاتصال سيئه للغاية لا احد يجيب على المكالمات |
تم التواصل مع العميل وتبين انه المقصد من الشكوى ليس بدالة المركز وانما الشكوى تخص مركز الاتصال 80007000 وتم اخباره بانه مركز الاتصال يخدم جميع مراكز البحرين وانهم يبذلون اقصى جهدهم لخدمة العميل وبعض الاحيان تزيد مدة الانتظار بسبب كثرة الاتصالات عليهم |
NAC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-07-47486 | 6/25/2024 12:00:00 AM | 7/2/2024 9:11:51 AM | 6/27/2024 12:00:00 AM | ||||||
6445 | موسى جاسم | 930204034 | 36590594 | شكوى على الدكتوره ياسمين بسبب انها لم تصف لي الدواء بشكل صحيح وكانت تتكلم بتهكم |
تم الاطلاع على حثيثات الموضوع واتخاذ اللازم وتم التواصل مع صاحب الشكوى |
NAC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-07-38925 | 6/30/2024 12:00:00 AM | 7/2/2024 9:16:23 AM | 7/1/2024 12:00:00 AM | ||||||
6446 | شيخة جميل | 930408730 | 33014941 | نقص في عدد موظفين سحب الدم في المختبر ومدة الانتظار طويلة |
بخصوص الشكوى أدناة نود إفادتكم أنه تم الاتصال بالعميل في تمام الساعه الرابعة والنصف من يوم الأحد الموافق 30/6/2024
ولكن لم يرد العميل على الهاتف كما وأنه بخصوص النقص في الموظفين فهذا وضع مؤقت لحين تحسن الأمور |
NAC | Administrative | Complaint | Workforce Shortage | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-07-16872 | 6/27/2024 12:00:00 AM | 7/2/2024 9:20:17 AM | 6/30/2024 12:00:00 AM | ||||||
6447 | نبيل مطر | 520503066 | 39697776 | الممرضات في قسم المختبر غير مؤهلين لسحب الدم وحصل لي تورم بسبب سحب الدم |
تم التواصل مع العميل ولم يجب على الهاتف، وتم التواصل مرة اخرى ولكن كان مغلقا للعلم بأن فنيين سحب الدم بالمركز مدربين ومؤهلين ومرخصين، ولكن بخصوص حالات تورم اليد بمكان السحب فإن هذه الحالات تحدث احيانا. نعتذر عن ماحدث ونتمنى عدم حدوث ذلك مرة اخرى كما نتمنى لك دوام الصحة والعافية |
NAC | Proffesional | Complaint | Clinical Management (Treatment) | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-07-53375 | 6/23/2024 12:00:00 AM | 7/2/2024 9:28:25 AM | 6/24/2024 12:00:00 AM | ||||||
6448 | لا يوجد | لا يوجد | لا يوجد | نشكر الممرضة حنين على خفة يدها في ضرب الابره كل التوفيق لها والدرجات العليا ان شاء الله |
تم توجيه خطاب الشكر لقسم التمريض ليقوم بدوره بشكر الممرضة حنين |
BHC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 24-07-84075 | 7/1/2024 12:00:00 AM | 7/2/2024 10:59:58 AM | 7/2/2024 12:00:00 AM | |||||||
6449 | مريم محمد حبيب | لا يوجد | 33949932 | تاخير وعدم تعاون ودائما تتكلم في التلفون |
تم تحويل الشكوى لرئيس الاطباء للرد على مقدم الشكوى |
BHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10858 | 10858 | 24-07-35430 | 7/1/2024 12:00:00 AM | 7/2/2024 11:02:01 AM | 1/2/2024 12:00:00 AM | ||||||
6450 | ebrahim hassan | 880501774 | 33807730 | تاريخ 10/06/2024 ذهبت لتلقي العلاج في مركز الشيخ صباح السالم الصحي وقد تم تحرير اجازة مرضيه وقيل لي استلمها عن طريق الموقع وحتى الآن لم يتم ادراجها |
تم الشرح للمريض حول طريقة الوصول للاجازات المرضية عن طريق الموقع |
SKC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-07-25641 | 6/11/2024 12:00:00 AM | 7/2/2024 4:59:23 PM | 6/12/2024 12:00:00 AM | |||||||
6451 | amal jaffer | 751208248 | 33398681 | زرت اليوم مركز الشيخ صباح السالم واحاول احصل على اجازتي المرضية بس يطلع المعاملة فاشله |
تم التواصل مع المرضية وشرح عملية الدخول للموقع بشكل مفصل، كما اتضح انها قامت بادخال معلومات خاطئة لذا اصبحت العملية فاشلة |
SKC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-07-95236 | 6/19/2024 12:00:00 AM | 7/2/2024 5:03:55 PM | 6/20/2024 12:00:00 AM | ||||||
6452 | لايوجد | لايوجد | لايوجد | شكر جزيل للدكتوره نواره على تعاونها وسعة صدرها |
تم توصيل الشكر للدكتوره نواره |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-07-15174 | 7/3/2024 12:00:00 AM | 7/3/2024 10:58:32 AM | 7/3/2024 12:00:00 AM | |||||||
6453 | Prosimit Mistml | 32109751 | Staff are very well fun and Dr.Muktar maam also very good services and take care me. Iam very thanksful to Dr.Muktar maam for good take and care |
تم اخبار الطبيب المسئول وشكر الدكتوره سيما مختار |
NHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 24-07-16314 | 6/30/2024 12:00:00 AM | 7/3/2024 1:50:19 PM | 7/1/2024 12:00:00 AM | ||||||||
6454 | ZAINAB HASAN MAKI AHMED | 730404412 | 39599120 | اود افادتكم بأنني مازلت في انتظار تزويدي بكيس الفضلات stomabag منذ عيد الفطر قرابة ثلاثة اشهر لغاية تاريخ اليوم في كل مرة اراجع فيها مركز جدحفص الصحي يتم افادتي يعدم توافر هذا المنتج لديهم في المخازن. علما بانني خلال الفترة المشار لها و مازلت اتكبد مصاريف شراء هذا المنتج من الصيدليات و الذي سعرها باهظ الثمن فمن سيعوضني هذه المبالغ في ظل التزامي الاسرية الكثيرة ارجو توفير هذا المنتج باسرع وقت ممكن و ذلك للضرورة القصوى |
تحية طيبة وبعد نود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 23/06/2024. من قبل المريضة زينب أحمد صاحبة الرقم الشخصي : 730404412 حيث تم التواصل معها واخبارها بوصول المادة وامكانية الحضور لاستلامها وقد عبرت صاحبه الشكوى عن شكرها على الاستجابة. قسم الرعاية الصحي رئيس قسم الرعاية فاطمة حبيب احمد 66666068
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JHC | Administrative | Complaint | Workforce Shortage | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-07-88347 | 6/23/2024 12:00:00 AM | 7/4/2024 9:56:00 AM | 6/23/2024 12:00:00 AM | ||||||
6455 | AMEERA SALMAN AHMED ALTERANJ | 921004494 | 33732489 | ameerasalman2@gmail.com | السلام عليكم و رحمة الله و بركاته ابني الطفل راشد احمد علي حسن نوح يحمل الرقم السكاني 150903502 من ذوي الاحياجات الخاصة غير قادر على المشي حيث ان مركز النعيم الصحي كان يقدم لنا حفاضات بيبي جوي رقم 5 و بعدها انتقلنا لمنطقة اخرى و تم تحويلنا الى مركز جدحفص الصحي و بعدها انتقلنا لمنطقة و لم يقدمو لنا حفاضات بسبب عدم وجود حفاضات بيبي جوي بالحجم المطلوب للطفل و دائما ما يعرضون علينا الحجم الاصغرو هو غير مناسب له تم التواصل معهم عدة مرات بخصوص هذه الموضوع و مع وزارة الصحة و لكن دون فائدة لكثر من سنتين الى الان لم احصل جواب منطقي و لا اعرف من هو المسؤول عن هذا الموضوع اتمنى منكم توفير ما هو مناسب غلى هذا الطفل لمساعدتنا للحصول على حفاضات بيبي جوي رقم 7 أو 8 من مركز جدحفص الصحي و لكم جزيل الشكر |
تم التواصل مع صاحبة الشكوى أميرة سلمان صاحبة الرقم الشخصي :921004494 و اخبارها بنوعية الحفاضات المتوفرة في المركز كما تم توضيح الية الطلب والاستلام للمواد من المخازن الرئيسية ، حيث يتم طلب المواد كما تم اعلامها بامكانية الحضور للمركز واستلام الحفاضات المتوفرة بقياس 6 ولكنها رفضت رفضاً باتاً الحضور لاستلام النوعية المتوفرة وطالبت بتغيير النوعية او بتوفير رصيد بمبلغ نقدي لمساعدتها للشراء من الصيدليات الخاصة. هذا ما لزم مع خالص شكري وتقديري على المتابعة . قسم الرعاية الصحي رئيس قسم الرعاية فاطمة حبيب 66666068
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JHC | Administrative | Complaint | Workforce Shortage | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-07-25210 | 6/24/2024 12:00:00 AM | 7/4/2024 10:27:55 AM | 6/24/2024 12:00:00 AM | |||||
6456 | راشد عبد الرحمن الملا | 39218399 | وردت شكوى هاتفية الى الوزارة من مواطن بشأن بدالة مركز انجنير الصحي اتصل عدة مرات للتواصل مع الصيدلية للاستفسار عن طريقة استخدام الدواء والجرعه المسموحة ولم يتم الرد على الاتصال من قبل الجهه المراد التواصل معها |
تم التواصل مع المريض بخصوص الشكوى على عدم رد موظفي الصيدليه على الهاتف و تبين ان شكواه تخص توصيل الادويه كونه كبير السن و لايستطيع القدوم إلى المركز. وأضاف بأن الموظف متلقي اتصال الشكوى بشره بأنه سوف يتم حل مشكلته. فالشكوى لم تكن بخصوص عدم الرد حيث أشاد المريض بتعاون موظفين الصيدليه معه. و تم التوضيح له ان خدمه التوصيل متوقفه حاليا و سيتم الاعلان عنها في حال استئناف الخدمة |
YAE | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 25041 | 25041 | 24-07-42019 | 7/4/2024 12:00:00 AM | 7/8/2024 7:39:42 AM | 7/4/2024 12:00:00 AM | |||||||
6457 | مريم علي | لا يوجد | لا يوجد | اود ان اتوجه بالشكر الجزيل الى الموظفة شيخة الدوسري على مهارتها في اداء وظيفتها و تقبلها الى جميع المراجعين بوجه مبتسم و قبول الجميع دون تميز . |
تم شكر المريضة على لفتتها الجميلة للموظفة و ثناء المراجعة ما هو الا تأكيد على تفاني الموظفة في اداء عملها لخدمة المرضى و المراجعين على اكمل وجه دون تمييز كما ذكرت المريضة |
SABKAK | Administrative | Appreciation | Medical Records | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 24-07-61357 | 7/3/2024 12:00:00 AM | 7/8/2024 7:58:54 AM | 7/3/2024 12:00:00 AM | |||||||
6458 | amina ahmed | 920508294 | 33977296 | thawadiamina@gmail.com | اتقدم بشكوى ضد مركز الصحي صباح السالم ( ام الحصم ) مركز بنتي كل ما اتصل على رقم المستشفى محد يرد ولما رحت سالتهم عن السبب قالو خلل في البدالة هذا من كم سنه اسمع السبب الناس تبي تاخذ موعد تطعيم كنت مسافره وعطوني موعد ثاني بنتي صارت مريضه لها أسبوعين وأوقات ماعندي موواصلاات الصبح اروح اخذ موعد ياريت لو يخلون رقم نتصل عليه للمواعيد للناس اللي ما تقدر تروح المستشفى في كل وقت ولما رحت قالي تاخذين هالموتى او شهر ٨ معقوله مافي هالشهر ! إلا تطعيم ١٠ دقايق وخالصين الموضوع كلش بسيط بالنسبه للي عندهم مواصلاات وتتكلم تشرح للموظف ان ما اقدر احضر هذا الوقت ممكن وقت ثاني يقولك انتظر شهر ؟ |
بسم الله الرحمن الرحيم |
SKC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-07-53808 | 7/8/2024 12:00:00 AM | 7/8/2024 1:28:27 PM | 7/8/2024 12:00:00 AM | |||||
6459 | Sakeena Jaafer | 861000536 | 36000582 | اتمنى أعرف مواعيد دلين وين وعند اي مستشفى |
تم الاتصال بالمريضه واخبارها بموعدها بتاريخ 25 سبتمبر كما هو مبين في البطاقه في قسم الاشعه ألتراساوند بمركز النعيم الصحي |
NHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-07-71412 | 7/4/2024 12:00:00 AM | 7/8/2024 10:36:29 AM | 7/8/2024 12:00:00 AM | |||||||
6460 | مدينة عباس حيدر | 480042934 | - | شكر وتقدير لجميع الطاقم الطبي بمركز أحمد علي كانو الصحي وبالتحديد الوحدة المتنقلة لرعايتهم المستمرة للمرحومة ضمن خدمات الوحدة المتنقلة بالمركز . |
تم تقديم الشكر الجزيل لزوج المرحومة على هذه المبادرة واللفتة الجميلة ومواساتهم في هذا المصاب الجلل. |
AAK | Proffesional | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10209 | 10209 | 24-07-56170 | 7/8/2024 12:00:00 AM | 7/8/2024 12:21:08 PM | 7/8/2024 12:00:00 AM | |||||||
6461 | ايناس عبدالله | 750901241 | 39909063 | Enasrestum75@gmail.com | عدم امكانية حجز موعد صحي من برنامج صحتي |
تم التواصل مع المريضة وتحديث بياناتها حيث أن العنوان تغير |
AAK | Proffesional | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-07-92310 | 7/1/2024 12:00:00 AM | 7/8/2024 12:32:29 PM | 7/1/2024 12:00:00 AM | |||||
6462 | ايناس عبدالله | 750901241 | 339909063 | Enasrestum75@gmail.com | طلب تصحيح اسم المركز الصحي في برنماج صحتي بعد تغيير عنوان السكن |
تم التواصل مع المريضة وتحديث بيانات الابن بعد تغيير العنوان وتم حل المعضلة. |
AAK | Proffesional | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-07-81257 | 6/30/2024 12:00:00 AM | 7/8/2024 12:31:47 PM | 6/30/2024 12:00:00 AM | |||||
6463 | ملاك حمد العبدالله | 66664905 | مقترح توفير وجبات مجانية للمرضى وخصوصا كبار السن |
تم الاتصال مع المريضة ولا يوجد رد ، وتم مناقشة المقترح في اجتماع مجلس الادارة الشهري |
AAK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 24-07-02531 | 6/12/2024 12:00:00 AM | 7/8/2024 12:34:55 PM | 6/12/2024 12:00:00 AM | ||||||||
6464 | أحمد يوسف | 760706557 | 38814648 | مشكلة حجز المواعيد في تطبيق صحتي وعدم ظهور خيارات الأطباء |
تم التواصل مع مقدم الشكوى وبحث محتواها والتي تدور حول عدم ظهور خياارت حجز المواعيد لاكثر من طبيب.
تم شرح تطبيق نظام التسجيل لاختر طبيب العائلة والذي يظهر فقط طبيب العائلة أو الاطباء بنفس المجموعة |
AAK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-07-83111 | 4/28/2024 12:00:00 AM | 7/8/2024 12:53:58 PM | 4/28/2024 12:00:00 AM | ||||||
6465 | Saljm Ahmed | 830370277 | 34391366 | الشكوى خاصة باسلوب وطريقة تعامل الطبيب د.مازن في كل زيارة للمركز الصحي |
تم التواصل مع المريض من قبل اداري المركز الصحي حيث ان المريض طلب تحويله على طبيب آخر ، حيث انه افاد بان الطبيب لا يستمع له . تم التعريف باختر طبيب العائلة وعليه لا يمكن تسجيلهم على اطباء آخرين وطلب منه في الزيااتر القادمة مراجعة الطبيب المسؤؤول قبل التسجيل |
AAK | Proffesional | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 24-07-51078 | 2/15/2024 12:00:00 AM | 7/8/2024 12:58:34 PM | 2/15/2024 12:00:00 AM | ||||||
6466 | لطيفة محمود | 910504172 | 33661719 | منذ تطبيق برنامج صحتي نواجه مشاكل كثيرة في حجز المواعيدمثل (عذرا النظام لا يعمل) او (عذرا لا يمكن حجز موعد في الوقت الحالي) علما ان لا يوجد مواعيد قادمة و المواعيد المسبقة تم حضورها بنجاح، وعند وجود هذا الخلل نتصل على رقم المواعيد (80007000) او رقم المركز (17460888) ولكن للاسف لا يتم الرد على مكالماتنا حتى وان مدة الانتظار تكون اكثر من 10 دقائق ولا يتم حتى الاتصال بنا، علما اننا افراد عاملين ومرتبطين بجهة عمل ولا نستطيع الحضور الشخصي وحجز موعد مع الطبيب، ارجوا ايجاد حل لهذه المشاكل أو توفير موظفين مختصين للرد على الاتصالات |
تم التواصل مع العميل و توضيح بانه يوجد خلل في النظام لحجز المواعيد وسيتم حل الموضوع في اقرب وقت ممكن اما بالنسبة للاتصال على رقم المركز لحجز المواعيد فلا يمكن اعطاء موعد عن طريق المركز فيجب الاتصال بمركز الاتصالات 80007000 |
MHC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-07-26639 | 6/6/2024 12:00:00 AM | 7/9/2024 9:56:45 AM | 6/9/2024 12:00:00 AM | ||||||
6467 | عبدالرحمن القصاب | 060800437 | 35409275 | السلام عليكم كيف يمكنني استخراج تقرير طبي للجامعة؟ |
تم التواصل مع العميل و شرح آلية استخراج التقرير الطبي للجامعة |
MHC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-07-50324 | 6/13/2024 12:00:00 AM | 7/9/2024 9:59:22 AM | 6/10/2024 12:00:00 AM | |||||||
6468 | عبدالله محمد | 930609085 | 34645224 | عدم الرد على المكالمات الهاتفية ، المعاملة الغير لطيفة من قبل الموظفين والاطباء |
تم التواصل مع المريض ، والتعريف بآلية حجز المواعيد والقنوات المتاحة وبانه سيتم طرح ومناقشة الموضوع باجتماعات مجلس الادارة |
AAK | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-07-15852 | 12/4/2023 12:00:00 AM | 7/9/2024 1:16:53 PM | 12/4/2023 12:00:00 AM | ||||||
6469 | حسين عاشور | - | 36083568 | أتيت لتلقي العلاج وتم تسجيلي على غرفة 18 (دز سامي) وطلبت من الدكتور اجازة مرضية ولكنه يقول لم أقل له عن الإجازة وأتيت لأخباره ولكنه لم يستجيب |
المريض حضر للعلاج وتم صرف العلاج اللازم له، ولم يطلب أجازة مرضية في حينه وإلا كنت حررتها له في وقته قبل إنصرافه من الغرفة، وقد طلبت من المريض أن يذهب لتلقي العلاج في غرفة التمريض على أن يعود إلى غرفة الطبيب لإستكمال خطوات العلاج، ولكن المريض أنصرف دون الرجوع إلى الطبيب بإقراره بذلك شخصيا، وكان على المريض - إن صدق فى إدعائه - التأكد من تحرير الأجازة المريضيه على منصة البرنامج الحكومي قبل مغادرته المستشفى، وهو المسئول عن أي تقصير أو سهو من قبله |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-07-27605 | 7/8/2024 12:00:00 AM | 8/1/2024 11:35:51 AM | 7/9/2024 12:00:00 AM | ||||||
6470 | ثريا محمد | 32229802 | السلام عليكم لاحظت المنطقه المزروعه في وسط المركز بالداخل وايضا خارج المركز ان التربه عاريه ومكشوفه لاشعه الشمس وهذا يضر الاشجار والنباتات مثيرا. اقترح تغطيه التربه بالاوراق المتساقطة الجافة "mulsh للحفاظ على رطوبه التربه وحمايتها من اشعه الشمس الحارقه وايضا مع الوقت تتحلل هذه الاوراق وتغذي التربة. وايضا اقترح تغطيه انابيب التنقيط بالاوراق الجافه لحمايتها من اشعه الشمس ولتبريد ماء الري قدر المستطاع لأن الري بالماء الحار يحرق الجذور ويضر النبات ويميته سؤال: كيف تتصرفون في ثمار الأشجار؟ تحياتي ثريه محمد |
تم التواصل مع المراجعه واخبارها بان لايتوفر الزراع حاليا ولكن سيتم توفيره عن قريب وسيتمكن من تنظيم وتعديل المناطق المزروعه في المركز واستفسرت المراجعه عن مقترح سابق وهو تبديل حمام النساء بالرجال وقنا باخبارها بان التبديل ليس بامر سهل اذ ان اغلب المراجعين قد يدخلون الحمام الخطا وسيترتب عن ذلك مشاكل عديده وقامت المراجعه باقتراح بوضع ساتر في حمام النساء واخبرناها باننا سنقوم بالنظر في الموضوع وشكرا |
HKC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-07-84934 | 7/8/2024 12:00:00 AM | 7/10/2024 8:30:21 AM | 7/10/2024 12:00:00 AM | ||||||||
6471 | غسان محمد | 36484654 | كنت استلم الاجازه المرضيه مباشرة من مكتب التسجيل دون اي تاخير ولكن بعدما اصبحت الكترونيه صارت بطيئه وتحتاج الى وقت |
تم التواصل مع المراجع واخبرنا بان الاجازه تظهر في برنامج صحتي بشكل متاخر وبعد انتهاء وقت عمله مما سبب له بعض المشاكل في عمله واخبرنا المراجع باننا سنقوم باخبار الاداره بذلك لمحاوله تعديل التاخير |
HKC | Administrative | Complaint | Service Quality | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-07-81562 | 6/26/2024 12:00:00 AM | 7/10/2024 8:36:42 AM | 7/10/2024 12:00:00 AM | |||||||
6472 | juma alhajeri | 860604624 | 39766099 | في آخر مرة حجز موعد عن طريق مركز الإتصال تم اعلامي باني لم اسجل على طبيب عائلة ولا أستطيع اخذ موعد على الأستشاري مع العلم اني كنت اود تغير الطبيب فما هو مصيري الان مع طبيب العائلة |
تم التواصل مع المراجع وسيتم عمل الازم له |
BKH | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-07-94222 | 7/9/2024 12:00:00 AM | 7/10/2024 9:35:59 AM | 7/10/2024 12:00:00 AM | |||||||
6473 | امينة خالد | 010303847 | 39777758 | د. غرفة 25 أسلوبها جداً سيئ وتعاملها غير لائق |
كانت المريضة تنتظر بمفردها داخل غرفة بينما كنت بالخارج فقمت باخبار المريضة ان الانتظار عادة يكون في قاعة الانتظار وليس في غرفة الطبيب واكملت بسؤالها عما تشتكي واخبرتني بشعورها بالغثيان فقمت بفحصها فوجدتها تشعر بغثيان قوي فأرسلتها لغرفة المعالجة الأخذ الأدوية لتتحسن حالتها وأخبرتها بأني ساراها مرة أخرى بعد الأنتهاء من العلاجلأفاجئ بعد قليل بحضور والدتها دون التعريف عن نفسها وتهجمها علي باسلوب حاد لطلب اجازة مريضية لأبنتها واكملت قائلة (الدكتور هو اللي لازم يقعد داخل الحجرة ومايقعد يعور برةفأخبرتها بانه ليس مصرحا لها بمحاسبتي وان بالامكانها ان تقابل دكتورة هناء رئيسة المركز صباحا |
BKH | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-07-92690 | 6/24/2024 12:00:00 AM | 7/10/2024 9:54:19 AM | 6/24/2024 12:00:00 AM | ||||||
6474 | Khalid Algillidary | 650104625 | 33327000 | في يوم الاثنين الموافق ٨يوليو ٢.٢٤ الساعة الواحدة وعشر دقائق ذهب الى مركز بنك البحرين الوطني الصحي لأخذ موعد والدخول على الدكتور وافاجا بان الموعد الذي واعطي لي الساعة السادسة وخمسه عشرة دقيقة مساءا ًعلما بأن المركز يعمل إثنا عشر ساعة متواصلة هل يعقل بأن الموعديكون متأخر لهذا الوقت كما لاتوجد اي زحمه في المركز |
تم التواصل مع العميل لكن لايوجد رد ..يتم اعطاء المواعيد حسب المواعيد المتوفره في النظام وانه يوجد قنوات كثره لحجز المواعيد مثل التطبيق الالكتروني ومركز الاتصال 80007000 واغلب المراجعين يستخدمون تلك القنوات وتجنب الحضور والانتظار وانما الحضور عنده الموعد المحدد |
NAC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-07-24073 | 7/8/2024 12:00:00 AM | 7/10/2024 1:11:27 PM | 7/10/2024 12:00:00 AM | |||||||
6475 | MOHAMED SAEED MOHSEN AHMED MOHSEN | 750802367 | 34473905 | ادارة مركز جدحفص الصحي كل طبيبات المركز و ممرضات المركز يعتبرون ملائكة رحمة و اخلاق و ذوق و انسانية و طيبة و اخلاق |
تم الاتصال بالعميل و شكره على الاستبيان |
JHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-07-91090 | 6/20/2024 12:00:00 AM | 7/10/2024 1:29:42 PM | 6/20/2024 12:00:00 AM | |||||||
6476 | JAMEEL ALI EBRAHIM ABDULAAL | 39899901 | شكر إلى الاستقبال و الدكتورة فاطمة حسن و الممرضات |
تم الاتصال بالعميل و شكره على الاستبيان |
JHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-07-99889 | 7/1/2024 12:00:00 AM | 7/10/2024 1:39:11 PM | 7/1/2024 12:00:00 AM | ||||||||
6477 | ZAINAB HASAN EBRAHIM HELAL | 991100867 | 38200350 | zainabhasanhilal@gmail.com | مرحبا انا اتابع لدى مركز جدحفص الصحي المركز لم يقومو بارسال رسالة نصية او اتصال حتى يخبرونا باختيار طبيب العائلة والان هم اختارو لي طبيب وانا مرأة اريد طبيبة ليس من المنطق انني لو كنت بحاجة لاستشارة امراض نساء او فحوصات تتطلب لمس الجسم ان اتابع مع طبيب خاصة اننا في بلد محافظ وتعاليم ديننا الاسلامي لايجوز لمس الطبيب لنا الا في حال الضرورة فأريد ان تكون طبيبة العائلة طبيبة أنثى وليس طبيب ارجو منكم التكرم وحل المشكلة وتغيير الطبيب الى طبيبة لان من حق اي شخص اخباره واختيار الطبيب الذي يريده وشكرا |
تم الاتصال بصاحبة الشكوى و أخذ التفاصيل و قد تم شرح آلية تغيير طبيب العائلة عن طريق مكتب الاستقبال و ملئ استمارة تغيير طبيب العائلة في حال فتح باب التغييير كما تم شرح آلية التحويل على طبيبة من نفس مجموعة أطباء العائلة
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JHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-07-07636 | 7/10/2024 12:00:00 AM | 7/10/2024 2:53:52 PM | 7/10/2024 12:00:00 AM | |||||
6478 | MOHAMED EBRAHIM YAHYA SALMAN | 930307844 | 33825538 | m13yahya@gmail.com | وُلدت لي مولودة في مستشفى خاص. أرجوا اخباري بالاجراءات المطلوبة لفتح ملف لها واخذ مواعيد للتطعيم في مركز جدحفص الصحي. |
تم التواصل مع صاحب الاستفسار و اخباره بالاجراء المطلوب لحجز مواعيد التطعيمات في المركز |
JHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-07-10567 | 7/11/2024 12:00:00 AM | 7/11/2024 12:15:58 PM | 7/11/2024 12:00:00 AM | ||||||
6479 | Yonis Matrook | 870504886 | 33314145 | سلام عليكم لماذا لا استطيع اخد موعد لطفلي عن طريق موقع صحتي يطلب مني الموقع اختيار طبيب العائله وانا قدمت هذا الشي بشكل رسمي عن طريق المستشفى وانا احتاج ان اخد المواعيد عن طريق الموقع لطفلي الاسم كريم يونس عبدالكريم محمد متروك الرقم الشخصي 230402089 مركز الشيخ صباح الصحي ام الحصم |
تم التواصل مع والد الطفل وادراجه ضمن برنامج اختر طبيبك |
SKC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-07-85057 | 7/11/2024 12:00:00 AM | 7/11/2024 2:26:13 PM | 7/11/2024 12:00:00 AM | |||||||
6480 | Fatema Alaradi | 840302010 | 39261594 | نهاية شهر مايو تقريبا تاريخ 28 توجهت لصرف الأدوية بالمركز الصحي وعند عودتي للمنزل تفاجأت أنه تم اعطائي قلم أنسولين واحد فقط ولظروفي الصحيه قمت بمراجعتهم بتاريخ 12 يونيو فتم اعطائي قلم آخر ومنذ 28 مايو وحتى 28 يونيو قد مر شهر على الوصفه الطبية أي خلال شهر استلمت قلمين (خلال شهر واحد) والآن وعندما انتهى الشهر ونفذت أقلام الأنسولين أخبروني في مركز النعيم الصحي أن الوصفة مغلقة وعلي المراجعة لصرف الأدوية بتاريخ 12 يوليو وأنه يوجد لدي الأنسولين كوني قمت بصرفه تاريخ 12 أرجو النظر في المشكله وأتمنى أن يتم فتح الوصفة لأتمكن من صرف الدواء Toujeo |
تم الرد على المريضه من قبل مسئولة الصيدليه بمركز النعيم الصحي ( بخصوص الشكوى المقدمه من قبل المريضه فاطمه جعفر العرادي بخصوص كمية دواء الأنسلين المصروف لها فقد تم الاتصال بالمريضة لمعرفة سبب المشكله وتبين أن المريضة تستخدم دواء انسولين جديد وتم صرفه عن طريق طبيب مستشفى السلمانيه الطبي وهو Toujeo يوميا وتم تزويدها بالكميه التي تكفيها لمدة شهر حسب القوانين المتبعه بادارة المراكز الصحيه وبجرعة 30 ولكن اتضح أن المريضه تستخدم كمية أكبر من الموصوف لها من قبل الطبيب مما تسبب في نقص بالكمية لديها قبل انتهاء الشهر وبناء عليه تم الطلب من المريضه زيارة الصيدلية بالمركز لشرح الجرعات مرة اخرى وتزويدها بالكمية الناقصه) |
NHC | Proffesional | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-07-25493 | 7/2/2024 12:00:00 AM | 7/14/2024 9:34:13 AM | 7/3/2024 12:00:00 AM | ||||||
6481 | Hassan Baloch | 900863951 | 34230418 | hasanbaloch@gmail.com | Good morning, I hope you are doing well. I went to Sabah Al Salem Health Center today to book an appointment for the one-year vaccination for my 11-month-old daughter. The nurse gave me the appointment date and asked me to book the appointment at the reception. However, the receptionist refused to give me an appointment, stating that my daughter doesn't have a CPR. I explained that my daughter is currently out of the country, and I will apply for the CPR once she returns. Despite informing her of the importance of the vaccination and I have birth certificate, which I have used to book previous appointments without any issues, she did not agree. My questions are: When did this new requirement for a CPR to book an appointment for a baby come into effect? I will apply for the CPR for my daughter, but what should I do if the vaccination is more urgent than having the CPR? Please note that I already have my baby’s birth certificate. Looking forward to hearing from you. Thank you. |
good morning i call the patient about the complaint today the staff call him to must be have the C.P.R for him child but they told they not reach in bahrain at the moment i call him to explain about the procedure of this kind and i told him to prepare and arrangment to be do the c.p.r for the baby to continue gave this service and he told me they will do it after family reach to bahrain in the first of august . i gave to him now the appointment in 21 of august and in the tha date of appointment they must be have the c.p.r with best regard ismail derbas administration of shaikh sbah H.C |
SKC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-07-08891 | 7/14/2024 12:00:00 AM | 7/14/2024 10:10:23 AM | 7/14/2024 12:00:00 AM | |||||
6482 | hesa | 790900793 | 36631610 | السلام عليكم قسم العلاج الطبيعي في مركز بنك البحرين الوطني الصحي في عراد لا يوجد اي احد من الموظفين في القسم لا في الاستقبال ولا اخصائيين العلاج الطبيعي لأكثر من ١٠ دقائق.. والمراجعين والمرضى ينتظرون والمكان كله فاضي أيعقل ان تكون فترة الاستراحه لهم كلهم في نفس الوقت ؟؟ مو المفروض في احد يغطي ؟! |
تم الاتصال بالمريضة بخصوص الشكوى المرسلة في برنامج تواصل وإخبارها بأنه نظراً لوجود تغطية من قسم الاستقبال لمركز آخر حصل هذا النقص في وقت استراحة الموظفة الأخرى. وعليه تفهمت المريضة ما حصل وشكرت كل العاملين بالقسم وبالذات موظفة الاستقبال لسرعة تعاملها مع جميع المرضى.
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NAC | Administrative | Complaint | Service Quality | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-07-22843 | 7/14/2024 12:00:00 AM | 7/14/2024 1:28:47 PM | 7/14/2024 12:00:00 AM | ||||||
6483 | salman SALMAN | 841200521 | 33166444 | bu.yaqeen1984@gmail.com | عدم القدره علئ أخذ موعد عبر تطبيق صحتي لوجود خلل فيه بشكل متكرر |
تم التواصل مع العميل و توضيح له مشكلة التي يواجهها في برنامج صحتي و سبب عدم إمكانيج حجز موعد عن طرين صحتي ، و توضح له أنا الأمر بسبب عد إضافة طبيبته العائلة على صحتي بعد ، و تم رفع الأمر للجهات المعنية و إضافة الطبيبة لموقع صحتي ليتسنا للمراجعين و العملاء الحجز بشكل سلس و فعال ، وقد تفهم الأمر |
NAC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-07-89961 | 7/14/2024 12:00:00 AM | 7/14/2024 2:10:49 PM | 7/14/2024 12:00:00 AM | |||||
6484 | Ebrahim Janahi | 39688882 | يوم الجمعة الموافق5-7-2024 في تمام الساعة 11:02 صباحاً اتصلت بمركز يوسف انجنير بمدينة عيسى على الرقم 17372888 وكلمني موظف واخبرته اذا ممكن تتأكد لي ابرة B12 متوفرة لديكم في المركز ، على طول اخبرني نعم متوفر لدينا. وفي تمام الساعة 17:24 م اتجهت الى مركز يوسف انجنير بمدينة عيسى وابلغوني الممرضات ان ابرة B12 غير متوفر لدينا من 3 ايام تقريبا. سؤالي الى رئيس المراكز الصحية بوزارة الصحة اذا كنت رئيس المراكز الصحية وانت جالس في مكتبك ولا تدري عن هذة الامور الكبيرة طبعاً تقولون هذا شيء بسيط نحن نقولك لا هذا ليس شيء بسيط هذا شيء كبير ان تعطون الصلاحية لموظف يرد على البدالة وهو غير كفوء لماذا يرد على الهاتف استفسارات المرضى وهو لايعلم اي شيء في هذة الامور. هل تقومون بالتحقيق ومعاقبة هذا الموظف او تهملون هذه الشكوى. وايضاً مثل هذة الادوية B12 تتوفر يومين او ثلاثة وتختفي شهور لماذا لاتقومون بمتابعة النقص في الادوية في جميع المراكز الصحية هذا واجبكم بأن تتوفر هذه الادوية لراحة المواطن ووضع رقم قسم التمريض في بدالات المراكز الصحية لتجنب الاخطاء التي تحصل. ابراهيم شاهين. عن المريضة |
تم التواصل مع العميل والاعتذار له عن ما حصل بخصوص المعلومات التي ادلى بها الموظف له عبر الهاتف من دون التأكد من المعلومه و سوف يتم التحقق لمعرفة الموظف لاتخاذ اللازم |
YAE | Administrative | Complaint | Drugs Availability | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-07-76257 | 7/8/2024 12:00:00 AM | 7/15/2024 6:53:00 AM | 7/8/2024 12:00:00 AM | |||||||
6485 | Ayaaz Qasim | 37310898 | السلام عليكم ، تم لفت انتباهي قبل ايام عندما قمت بزيارة مركز يوسف انجينير الصحي مع والدتي و لم أجد مصلى للنساء، أرجو النظر في المسألة و جزاكم الله خيرا |
تم التواصل مع العميل وتم اخبارها ان غرفة صلاة النساء موجوده في الطابق الاول في قسم الرعاية |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-07-95131 | 7/8/2024 12:00:00 AM | 7/15/2024 6:55:01 AM | 7/8/2024 12:00:00 AM | |||||||
6486 | Aref Kooheji | 39660560 | استلمت مكالمة من مزمز يوسف انجنير من الرقم ١٧٣٧٢٨٨٨ الساعة ١١:٢١ دقيقة تاريخ ٩/٧/٢٠٢٤. فحوى المكالمة لمتابعة إصدار بطاقة صحتي. إلا ان الموظفة المتوصلة كانت تتحدث معي باستهزاء و استخفاف . هذا لا يليق من موظفة تقدم خدمات للمواطنين و أطالب بمعاقبتها. |
تم التواصل مع العميل والاستماع الى شكوته و تم حل الموضوع معه والاعتذار منه بسبب ما حدث. كما تم اخباره ان من يقوم بعملية الاتصال هم طالبات خدمة المجتمع ولهم مهمه محدوده جدا ويتم تدريبهم عليها بالقدر الكافي وهي اخبار المراجعين بإمكانية الحضور لاستلام بطاقة صحتي. علما انه تم استبدال مواقع الطالبات وذلك بعد توجيههم الى التواصل الصحيح مع العملاء |
YAE | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-07-24247 | 7/10/2024 12:00:00 AM | 7/15/2024 6:57:57 AM | 7/10/2024 12:00:00 AM | |||||||
6487 | عبد الحكيم البلوشي | 38881551 | مقترح لاحظنا في قاعات الانتظار في المراكز الصحية والمستشفيات توجد شاشات تلفزيون لا تعمل نتمنا منكم العمل على تشر افلام ثقافية عن البيئة والحفاظ عليها وخطورة ومشاكل التلوث على الانسان والحيوان وكذلك السلامه في المنزل والمطبخ والمدارس والاسعافات الاولية . ويوجد لدينا طلاب متخرجين تخصص الاعلانات وغيرها تكون هناك مكافئات تصرف لهم كعمل منجز من قبل شركات التأمين وشركات اخرى |
تم التواصل مع صاحب المقترح للاستماع الى المقترح وافاد ان المقترح يخص المستشفيات والمراكز الصحية بشكل عام للاستفادة من التلفزيونات لعرض برامج توعوية للاطفال والى الناس بدل ان تكون مغلقه بحيث تم ملاحظة انها في اكثر الاحيان تكون مغلقه. وقد تم اخباره انه سوف يتم رفع مقترحه الى الادارة للنظر فيه |
YAE | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-07-76613 | 7/14/2024 12:00:00 AM | 7/15/2024 7:00:08 AM | 7/14/2024 12:00:00 AM | ||||||||
6488 | Wala Name | 990304876 | 66746960 | walaa.bh.123@gmail.com | رحت مركز عالي الصحي بسبب حرارتي المرتفعة و الاحتقان وطبع اً الدكتورة ايمان الدخيل اول شي مافحصت حرارتي و ضغطي ، ولا سوت لي |
تم التواصل مع مقدمة الشكوى وابلاغها ان هذه هو الاجراء المتبع لعلاج مثل هذه الحالات |
AHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-07-90111 | 4/21/2024 12:00:00 AM | 7/15/2024 7:51:52 AM | 4/22/2024 12:00:00 AM | |||||
6489 | Ahmed Alshaqaq | 740706799 | 36111775 | up.bh@hotmail.com | السلام عليكم ورحمة الله وبركاته يظل المرضى واقفين يوميا كبار السن والنساء والاطفال واقفينفي حرارة الشمس والترتيب الداخلي لايكون سلبيا فأرجو الاهتمام بالموضوع جزاكم الله خير الدزاء والعطاء |
تم التواصل هاتفيا مع مقدم الشكوى وابلاغه ان المركز الصحي يفتح في الساعة السابعة صباحا ويتم فتح المركز في نفس الوقت ولا يمكن فتح المركز قبل هذا الوقت للمرضى والمراجعين بسبب عدم وجود موظفين في المركز |
AHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-07-83806 | 4/28/2024 12:00:00 AM | 7/15/2024 8:13:47 AM | 4/28/2024 12:00:00 AM | |||||
6490 | Hassan | 930802896 | 32238816 | name@gmail.com | سلام عليكم انا ولدي عنده ريكوست كن دكتوره فالسلمانيه بخصوص صرف معدات القسطره وصار لي جم شهر استلم ، حاليا امس مخبرتنا تبع المركز صيدليه لازم تجديد وصفه من صوب دكتورتنا المركز ؟! ليش تطول ويبين ف سستم لانه السلمانيه دكتوره تبع العيادات الخارجيه بالاستمرار وعطتنه موعد حق صبغه ومستمرين ( ليش مماطله واخذ موعد وتعال وروح علشان وصفه تنكتب فالكمبيوتر وصيدلية تصرف لينا ) وليش هالامور اساس يتم تاخير ؟! ومنهو مسؤل ولدي اسمه علي حسن 220402876 |
تم التواصل هاتفيا مع مقدم الشكوى وابلاغه بآلية صرف الأدوية وتجديد الوصفات |
AHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-07-59211 | 5/7/2024 12:00:00 AM | 7/15/2024 8:40:14 AM | 5/8/2024 12:00:00 AM | |||||
6491 | احمد الماجد | 33488824 | ازالة غرفة التصنيف توفير كراسي تاخير في المواعيد
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رداً على شكوى المريض أحمد تم التواصل مع المريض و شرح نظام الرعاية العاجلة و الحالات التي يجب تصنيفها كحالة طواري و تتطلب الدخول السريع على الدكتور، و نظرا لكونه يعاني من الالام فالبطن و جميع مؤشراته الحيوية قد تم قياسها و جميعها مستقرة، تم اعطائه اقرب موعد متوفر. |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-07-89993 | 7/7/2024 12:00:00 AM | 7/15/2024 8:45:03 AM | 7/14/2024 12:00:00 AM | |||||||
6492 | صادق نصيف | 36760060 | توفير غرف تصنيف اكثر من وحدة *عدم سرعة الاستجابة *عدم توفبر الادوية *عدم توفير المواعيد السابقة *معلومات خاطئة |
رداً على شكوى المريض صادق تم التواصل مع المريض ثلاث مرات باوقات مختلفة الهاتف مغلق |
MJK | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-07-76389 | 7/7/2024 12:00:00 AM | 7/15/2024 8:49:17 AM | 7/14/2024 12:00:00 AM | |||||||
6493 | ZAINAB ABDULSHAHEED MAHDI ALSETRAWI | 961207566 | 32020269 | zainabsatrawi@outlook.com | زوجي مصاب كرونا الليل بدأت صخونة فكان يأخذ بندول كل اربع ساعات بالغصب نفع الى ان قعد الصبح اليوم جسمة يغلي فوديته المركز بسرعة أول ما جيت خبرتهم كرونا و مصخن و تعبان كلش قالتلي الرسبشن ماعرف نعالج كرونا أو لا ! و لكن بعدها خبرتهم على الدكتور بسرعة و كتب له فولترين و بندول. وديته التكريض قالت لنا حياكم عقب قالت لا انتو العزل انتظرو على الباب. قعدنا ننتظر اكثر من عشر دقايق . جت الممرضة عطته فولترين بعدها في الوريد و هي تدخل الابره قام يصارخ بقوة من الالم عصيت عليه تقول انت لازم تتحمل و شنو تبيني اسوي باسلوب غير لائق بممرضة ابدا. قلنا لها لا تعطيها الابره مع رجعة الممرضة اللي عصبت عليه تقول راحت وياها داخل تسمع القصة منها و ماسالتني شصار طبعا و كلهم الممرضين واقفين يسولفون. علما جت الممرضة الثانية قام زوجي و قال خلاص نمشي لأن تضايق من المعاملة. هل معقول ان المريض فيه صخونة مرتفعة جدا يدخل المستشفى و يتعالج بدون ان يتم فحص حرارته و لو مرة! وين التصنيف و البروتوكول اللي المرفوض يمشون عليها! وين اخلاقيات التمريض ؟ هل حياة الناس سهلة لهدرجة؟ |
تحية طيبة وبعد بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 11-7-2024 تم التواصل مع صاحبة الشكوى زينب الستراوي الرقم الشخصي : 961207566 تم التأكيد للعميل على أنه سيتم تنبيه الممرضين على أهمية معاملة المرضى بكامل الإحترام و تقديم أفضل و أجود الخدمات العلاجية هذا ما لزم مع خالص شكري وتقديري على المتابعة .
اسمهان العرادي مشرفة تمريض مركز جدحفص الصحي 39966038 |
JHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-07-70549 | 7/11/2024 12:00:00 AM | 7/15/2024 10:01:28 AM | 7/11/2024 12:00:00 AM | |||||
6494 | MohamedAli Mohamed Saleh | 830501690 | 38320341 | mohamed27ali72@gmail.com | الإخوة الكرام الطيبين في وزارة الصحة بعد التحية والتقدير لكم جميعا والاشادة بمجهوداتكم التي يشهد لها القاصي والداني في خدمة الوطن والمواطنين والمقيمين وبعد……. أرفع لكم هذه الشكوى بخصوص تطبيق صحتي مرفق معها صورة للمشكلة حيث اني كلما اردت ان احجز لي موعد للمركز الصحي ولكن في الفترة المسائية فإن التطبيق لا يقبل أن يحجز لي في الفترة المسائية وهي مناسبة لي جدا فكل ما اريده وأرجوه منكم التكرم والتفضل علي بحل هذه المشكلة في سستم التطبيق لكي يتسنى لي ولغيري حجز المواعيد بسهولة في أي وقت نشاء هذا تفضلوا بقبول فائق احترامي وتقديري لكم جميعا والاشادة بمجهوداتكم وشكرا. |
تم التواصل مع العميل و شرح له كيفية حل المشكلة و طلب منه مراجعت المركز لمتابعة المشكلة التي يواجهها ليتم حلها بشكل مباشرة ، و قد تقبل الأمر بسلاسه |
NAC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-07-06276 | 7/15/2024 12:00:00 AM | 7/15/2024 11:54:19 AM | 7/15/2024 12:00:00 AM | |||||
6495 | Aysha Oun | 931203058 | 97333103041 | اتقدم بشكوى بمواجهة مركز بنك البحرين والكويت الطبي في الحد (المركز الصحي) حيث اني قمت بمراجعتهم عدة لتسجيل ابنائي في تطبيق صحتي لاتمكن من اخذ مواعيد الكترونية لهم الا انهم يتعذرون بعدم تحديد طبيب العائلة الامر الذي يسبب لي التعب كل مره اذهب لكون المواعيد ممتلئة واضطر للذهاب في الصباح لاخذ موعد بالاطفال ثم ارجع واعود بعد عدة ساعات للدخول للطبيب ، لما كان ذلك وكانت وزارة الصحة قد قامت مشكوره بتوفير نظام المواعيد الالكترونية لذا ارجو مخاطبتهم لتسجيل ابنائي لتمكيني من اخذ مواعيد الكترونية لهم |
تم التواصل مع المراجعه وتبين انه يوجد مشكله تقنيه سيتم حلها خلال ايام قليله في التسجيل لبرنامج أختر طبيبك وتم التعاون من المريضه بحجز موعد لأبنها اليوم . |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11059 | 11059 | 24-07-71696 | 7/15/2024 12:00:00 AM | 7/15/2024 12:14:07 PM | 7/15/2024 12:00:00 AM | ||||||
6496 | يسرى الماضي | 39199440 | قد عاينتني الطبيبة بدون أن تكشف علي.. ووجود مسافة كبيرة بينها وبيني ... حسستني أن ما بي مرض خطير علما أني اعاني من احتقان بلعوم فقط وقد أجبرتني على عمل فحص كرونا علما بأني لا أعاني من أي حرارة أو ألم في الجسد..وصفت لي دواء دون معاينتي فكيف أثق بالوصفة المعطاة. |
قامت رئيسة مجلس الادارة بالاتصال بالمريضة صاحبة الشكوى وأخبرتها أنه الوضع الطبيعي بمعالجة جميع المرضى وتبين أن الطبيبة قامت بفحص المريضه ووصف الدواء لها |
NHC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 24-07-81213 | 7/14/2024 12:00:00 AM | 7/18/2024 12:59:20 PM | 7/15/2024 12:00:00 AM | |||||||
6497 | Sayed Redha Mahfoodh | 910807361 | 33388556 | alsayedredha@gmail.com | السلام عليكم ورحمة الله وبركاته تحية طيبة وبعد.. لدي مشكلة في حجوزات المواعيد بسبب انني انتقلت من مجمع 523 سار الى مجمع 404 السنابس ولم يتم تحديث المركز الصحي في حجز المواعيد ، طلبت من مركز جدحفص ذلك ولكن لم يتم حل المشكلة الرجاء تعديل المركز الصحي من البديع الى جدحفص لأستطيع انا وعائلتي حجز مواعيدنا بشكل طبيعي: رب الاسرة: السيدرضا تقي محفوظ 910807361 الزوجة : دعاء عزيز ناصر 960203680 الابنة: جنات السيدرضا تقي 190902906 الابنة: فاطمة السيدرضا تقي 240103955 ولكم خالص الشكر والتقدير. |
تم التواصل مع صاحب الطلب وإبلاغه بالاجراء المتبع عند تغيير العنوان، وقد قمنا بعمل التحديث اللازم وتغيير طبيب العائلة من مركز البديع الصحي إلى جدحفص الصحي وذلك بعد التواصل مع صحاب الطلب زهراء السيدسعيد القائم بأعمال إداري المركز الصحي |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 24-07-77139 | 7/22/2024 12:00:00 AM | 7/22/2024 10:53:52 AM | 7/22/2024 12:00:00 AM | ||||||
6498 | زهراء حسين | 061101478 | 33604760 | zahraahx478@gmail.com | يظهر لي إن النظام لا يعمل وإن لازم أعيد المحاولة لاحقا واني لمدة يوم واني أحاول ولكن بدون جدوى بالإضافة اني بحاجة حجز موعد فحص طبي بأقرب فرصة تبعا لمواعيد إغلاق التسجيل بالجامعات |
قمنا بالتواصل مرتين مع صاحب الشكوى ولم يتم الرد (الهاتف مغلق) حيث أنه لا يمكن تسجيل موعد فحص جامعة عن طريق الويب وعلى صاحبة الشكوى الحضور شخصياً وذلك لما يتطلبه إجراء فحص الجامعة من احضار البطاقة الذكية مع صورتين شخصية 10 دينار رسوم الفحص ومعرفة التخصص حتى يتم معرفة فيما يحتاج الطالب لفحصوصات معينة
القائم بأعمال اداري المركز الصحي |
JHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 24-07-78986 | 7/22/2024 12:00:00 AM | 7/22/2024 11:21:31 AM | 7/22/2024 12:00:00 AM | |||||
6499 | مرده يوسف عبدالله | 840500351 | 33900268 | دورة المياه للنساء تجمع الماء في مكان غسل الإيدي وهو ماء معكر بلون الأصفر وجدته في الساعه 10:30 صباحا والساعه 2 ظهرا بنفس الحال لم يتم تنظيفه يبدو أن إحدى المرضى سكبت عينة البول في مكان غسل الأيدي ,احتجت كمريضه عمل عينه للأبوال بدورة المياه للنساء والتي أجدها غي نظيفه تماما للإستخدام المرضى ونقل الأمراض بين النساء وغيرها من التهابات والدليل على ذللك بأن توقيع واحد في الساعه السابعه فقط ( مره واحده في اليوم ) |
تم الإتصال بالمريضه وطلب منها المعذره على مارأته حيث أفادت بأنها أول مره ترى هذه المناظر في عيادة البديع الساحليه وبماأنها أول مره ترى هذه المناظر ارادت لفت إنتباه المعنيين والقائمين على متابعة نظافة العيادة وتم اخبارها بأنه تم تنبيه عمال النظافه على عدم تكرار هذه االظاهره ومراودة دورات المياه بين الحين والآخر للتأكد من نظافتها . |
BCC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-07-25130 | 7/22/2024 12:00:00 AM | 7/24/2024 1:42:45 PM | 7/23/2024 12:00:00 AM | ||||||
6500 | Eshwar | - | - | Eshwarbahrain@gmail.com | Pl allow expctries at 11 oclock ( Morning ) |
لا يوجد رقم تواصل للمريض ، تم ارسال ايميل وفي انتظار الرد ليتم توضيح المقترح |
AAK | Administrative | Suggestion | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 24-07-45814 | 7/25/2024 12:00:00 AM | 7/28/2024 1:01:08 PM | 7/28/2024 12:00:00 AM | ||||||
6501 | محمد حسنين مرهون | - | - | مرفق ملاحظات خاصة بالمركز الصحي من قبل المريض كالتالي: - لوحة اسم المركز تحتاج تبديل صباغة مواقف السياارت التواصل مع مجمع السلمانية الطبي لصرف الادوية
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تم اخبار المريض بان جميع الملاحظات المدونة جاري العمل على متابعتها وتوجد طلبات خاصة لها. تم شكر المريض على الملاحظات واهتمامه برفع بمستوى الخدمات بالمركز الصحي |
AAK | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 24-07-72963 | 7/25/2024 12:00:00 AM | 7/28/2024 1:05:00 PM | 7/28/2024 12:00:00 AM | |||||||
6502 | ازهار المدحوب | 770405622 | 39420099 | azalmadhoob@gmail.com | المريضة لم يتم تسليمها حبوب المعدة مدة شهرين وهي بحاجة ماسه له وقيمة شرائه من الصيدلية مكلفة |
سلام عليكم رداً على الشكوى رقم 2424234060 للعميلة ازدهار أحمد منصور" ( الرقم الشخصي : 770405622) ، وجد أن الوصفه منتهيه منذ شهر اغسطس العام الماضي ، علما بأن دواءها متوفر و لم ينقطع في الآونه الأخيرة و هو Pantoprazole 20 mg . تم الاتصال بالمريضة مرتين و لم يكن هناك استجابة . سوف نعاود الاتصال بها لاحقاً للتأكد من أن الدواء لحاملة هذا الرقم الشخصي أو لمريض آخر ... شكرا على تواصلكم مع مراكز الرعاية الصحية الأولية ... و نعتذر عن أي سوء فهم قد حصل ..
الصيدلانية / ليلى |
JHC | Proffesional | Complaint | Drugs Availability | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11055 | 11043 | 24-07-76414 | 7/27/2024 12:00:00 AM | 10/17/2024 9:59:10 AM | 7/28/2024 12:00:00 AM | |||||
6504 | عبدالعزيز سلمان عبدالله | N/A | 39125450 | ملاحظة أرجو منكم تغيير إتجاة حمامات الرجال من جهة الغرب والشرق إالى جهة الشمال والجنوب ، الشكوى خدميه (لانها في اتجاة القبلة) |
تم التواصل مع المراجع وإخطارة بوجود تحديثات وتغييرات في المركز الصحي بأقرب وقت وان الحمامات من ضمن خطة التحديث |
MJK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-07-82491 | 7/29/2024 12:00:00 AM | 7/29/2024 8:23:58 AM | 7/29/2024 12:00:00 AM | |||||||
6505 | فاطمة حبيب هرونة | N/A | 33397880 | صراحة نشكتي من عدم صيانة الكراسي للمرضاه الويرجير بأستمرار خربانين |
تم الاتصال 3 مرات دون رد |
MJK | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-07-93346 | 7/24/2024 12:00:00 AM | 8/7/2024 1:31:31 PM | 8/7/2024 12:00:00 AM | ||||||
6506 | Hameed Marhoon Ali | 850700698 | 33119997 | ihm24@me.com | السادة الكرام أعاني من نوبة ألم حادة نادراً ما يضطرني الألم لعيادة المركز الصحي بعد الساعة الثانية عشر صباحاً يوم الجمعة الموافق ١٩ يوليو توجهت لمركز جدحفص الصحي وتم تسجيلي على غرفة ٢ الطبيب حسن الصباغ سألني عن الألم والأدوية التي اخذتها في المنزل أبلغته اخذت نابروكسين وفولتارين، صمت برهة وقال سأكتب لك تحليل دم ومغذي وفولتارين، قلت ربما اخطأ وطلبت منه بندول وريدي بدل الفولتارين لأنني للتو اخذته! ذهبت لغرفة المعالجة قام الطاقم التمريضي ولهم خالص الشكر بمحاولة تركيب المغذي ولكن المحاولات باءت بالفشل اتصلوا بالطبيب زارني على السرير مجدداً، فسألني ما الحل هل أكتب لك فولتارين؛ الطبيب مصر على الفولتارين ولو كأنه يريد تدمير الكبد والكلى وجاوبته بكل احترام اخذت فولتارين دكتور خبرتك، قال لي خلاص عندك كارد ما اقدر اسوي لك شي راح احولك السلمانية! ما معنى لدي كارد، أليس من حقي أن امرض الا في الأوقات المسموحة والمحددة لي بحسب ما افهمه من؟ من المسؤول عن الاستهزاء بالمرضى واللعب على الامهم إن لم يرغب بعلاج مرضى السكلر يطلب من التسجيل عدم تسجيلنا عليه وكفى، المجلس الأعلى سينصفني والقضاء سينصفني كفاكم |
تم التواصل مع صاحب الشكوى بخصوص الشكوى المرفوعة من قبلكم وقد تم التواصل مع الطبيب والتأكيد على ضرورة حسن التعامل مه المريض شاكرين تواصلكم معنا ,, متمنين لكم دوام الصحة والعافية
د. مرتضى نائب رئيس مجلس الإدارة |
JHC | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 24-07-77316 | 7/28/2024 12:00:00 AM | 7/29/2024 10:37:20 AM | 7/28/2024 12:00:00 AM | |||||
6507 | ABDULLA ISA | 921000332 | 34165651 | abdulla92isa@gmail.com | أنا عبد الله عيسى عبدالله رقم الشخصي 921000332 ذهبت إلى العلاج بتاريخ 21/8/2024 في مستشفى جدحفص الصحي وسجلت تم تسجيل على غرفه 16 الدكتور المعالج هو علي العكري أنا مصاب سكلر وانتظرت الدكتور لمدة تقريباً ساعه وبعد الساعه كتب لي علاج وهيّا ابر مورفين بمقدار ٥ / نص الجرعه في تم حقني في العرق مباشر والنصف الآخر بعد مرور نصف ساعه وضعه في سيلان ٥٠٠ مل وعندما أخبرته لانه هذا الطريق في العلاج لاتناسبني ولم يسبق ليي من قبل هذا الطريق في العلاج واقترحت عليه يعطيني في العضل الباقي ولاكن رفض ويقول أنا لا اكترث اله بطريقتي ولا يهمني اي برتوكول مع العلم انه أنا لم أستفيد من علاجه وهو مصر على نفس الطريق وأسلوبه كان جدا سيى في المعامله أتمنى من الوزارة او المسؤولين محاسبته على سوى المعامله و عدم العلاج الصحيح |
م التواصل مع المريض ومعرفة تفاصبل المشكلة، حيث إنه تم معاينته إثر نوبة سكلر من قبل الطبيب المذكور اعلاه. و تم التوضيح له ان لا يوجد خطأ طبي في العلاج و تم الاعتذار منه عن اسلوب الطبيب وسيتم التأكد من امكانية تغيير الطبيب من برنامج اختر طبيبك و سيتم اضافته لطبيب اخر بطلب من المريض وانه سيتم التواصل مع الطبيب
تم التواصل مع الطبيب و معرفة تفاصيل زيارة المريض و تم توجيهه على ضرورة تقديم خدمة مميزة للمرضى مبنية على حسن التواصل من كلا الطرفين |
JHC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 24-07-75049 | 7/21/2024 12:00:00 AM | 7/29/2024 10:50:01 AM | 7/28/2024 12:00:00 AM | |||||
6508 | Maryam Alaskari | 930103017 | 39778955 | alaskari.maryam@gmail.com | أتقدم بهذه الشكوى ضد الدكتورة كريمة العشري بسبب إهمالها في معالجة ارتفاع ضغط الدم الخطير لدى والدتي، السيدة نجيه حسن علي، مما أدى إلى نزيف في رأسها واحتياجها لإجراء قسطرة عاجلة المخ يوم غد الاحد واحتمال إجراء عملية جراحية. في تاريخ 2024-07-26، قمت بزيارة المركز الصحي مع والدتي، حيث كانت تعاني من ارتفاع شديد في ضغط الدم، بلغ 195 تم اعاده القراء 185. على الرغم من ذلك، لم تقم الدكتورة كريمة بإجراء أي فحوصات أو متابعة إضافية، وتم إعطاء والدتي فقط علاج لتخفيف ألم اليد ووصف بعض الحبوب المسكنة. في نفس المساء، عانت والدتي من ألم شديد أسفل الرأس والرقبة وارتفاع ضغطها إلى 214 حتى وصل الى 234!!. و قدم تم نقلها بالاسعاف لاحقا لمستشفى السلمانيه و تقرر اجراء عمليه قسطره غدا الاحد. أطلب منكم التحقيق في هذه الحادثة والمساءلة عن إهمال الدكتورة كريمة، كما أطلب اتخاذ الاجراءات اللازمه ضد الدكتوره لاهمالها و عدم تقديمها العلاج اللازم. أرجو النظر في هذه الشكوى بشكل عاجل نظرًا لخطورة الحالة الصحية لوالدتي |
تم التواصل مع صاحية الشكوى , وإبلاغها بأنه سيتم عرضها على اللجان المختصة في مراكز الرعاية الصحية الأولية. كما أنه نشكر تواصلكم مهنا متمنين إلى الوالدة دوام الصحة والعافية د. مرتضى نائب رئيس مجلس الإدارة بمركز جدحفص الصحي |
JHC | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 24-07-35887 | 7/27/2024 12:00:00 AM | 7/29/2024 11:05:08 AM | 7/28/2024 12:00:00 AM | |||||
6509 | Mohamed Ali | 990208788 | 33286690 | sabtmoh@gmail.com | ذهبت الى مستشفى جدحفص و كانت زوجتي التي تحمل رقم البطاقة 991000943 مريضة جداً الم في الصدر ودخلنا على الدكتورة زينب اسماعيل ولم تقم بواجبها ك طيبية و لا حتى قامت تكشف على زوجتي و زوجتي تقول لها اني أتألم و الدكتورة تقول ليس عندي شي فقط اذهبي الى الصيدلية و خذي شراب الامساك وعند خروجنا من الغرفة لقد ذهبت وقدمت شكوى الى الاستقبال بأنه الدكتورة لا تريد ان تعالج احد المفروض هي تقوم بواجبها ك طبيبة اتمنى من سيادتكم متابعة الامر ولكم كامل الشكر و التقدير 🙏🏻 |
الوتم التواصل مع صاحب الشكوى المرفوعة , والاستفسار من للطبيب المذكور والذي ذكر بأنه قد تم علاج المريضة وفقاً للبروتوكولات والأنظمة المتبعة في مراكز الرعاية الصحية الأولية. شاكرين تواصلكم معننا متمنين لكم دوام الصحة والعافية
د / مرتضى نائب رئيس مجلس الإدارة |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 24-07-41210 | 7/27/2024 12:00:00 AM | 7/29/2024 11:26:39 AM | 7/28/2024 12:00:00 AM | |||||
6510 | Eman Abdali | 960507736 | 33029888 | 0000@xn--jgbjbtsl4ikr | السلام عليكم كنت في مستشفى جدحفص اخدت موعد تقريبا الساعة ١١ الليل وعطوني الموعد على الساعة ١ الا . غرفة وحدة بس كانت مفتوحة للمرضى وبين كل مريض تاخد وقت طويل عشان تنادي على الاسم الا عقبه حتى لو مافي احد ماتنادي بسرعة كلمتها قلت ليها قاعدة الانتظار فاضية ادا يصير تقدمني، بكل وقاحة ترد عليي وتقول ليي قدمي على تواصل كل ما اقول ليها موعدي بعيد مايصير يعني ؟ وبس ترد بنبرة وقحة تقول كتبي في تواصل . حرارتي مرتفعة ومزكمة وبلاعيمي وحامل وبطني يعورني وظهري وما افتكرو. اسم الدكتورة ( عفاف شرف ) كانت في غرفة ٦ |
قمنا بالرجوع إلى الطبيب المعالج بعد التواصل مع صاحب الشكوى والتأكيد على ضرورة حسن التعامل مع المرضى شاكرين تواصلكم معنا ومتمنين لكم دوام الصحة والعافية
د. مرتضى
|
JHC | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11043 | 24-07-26402 | 7/24/2024 12:00:00 AM | 9/19/2024 2:36:32 PM | 7/28/2024 12:00:00 AM | |||||
6511 | Ahmed Hasan | 920300952 | 37380004 | ahmed.binisa92@gnail.com | أفيدكم علماً بانه عنده الساعة ١١ و نصف مساءاً من تاريخ ٢٨ يوليو ٢٠٢٤ توجهت لتلقي العلاج في مستشفى جدحفص و تم إدخالي إلى الدكتور و لكن رفض علاجي و رفض ايضاً اعطائي رسالة تفيد بأني غير قادر على مواصلة العمل بحجة أني قد تلقيت العلاج في اليوم السابق لديه ، لذا ارجوا منكم النظر في امري |
تم التواصل مع صاحب الشكوى ومن ثم الرجوع للطببيب والتأكيد عليه بضرورة حسن التعامل مع المرضى شاكرين تواصلكم معنا، متمنيين لكم دوام الصحة والعافية
د. مرتضى نائب رئيس مجلس الإدارة |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 24-07-97972 | 7/29/2024 12:00:00 AM | 7/29/2024 1:46:25 PM | 7/29/2024 12:00:00 AM | |||||
6512 | Ghulam Ameeri | 531119432 | 97338386814 | Aliameeri94@icloud.com | تاريخ ٣٠/٧/٢٠٢٤ سفرتي خارج البحرين لمدة ٣ شهور لكن مركز الصحي بنك الوطني بمنطقة عراد NBB ، مركز الصحي رفضوا صرف الادويه لثلاثه شهور ، فقط استلمت لشهرين اتمنى منح موافقه صرف الدواء لشهر الثالث لي و لزوجتي. مع خالص الشكر .
تم فتح الشكوى مرة أخرى و إضافة تقدرون تتواصل على الرقم 38434388 |
السلام عليكم ورحمة الله وبركاته ،
تم التواصل لاكثر من مرة بالمريض ولكن الهاتف مغلق ولم يتم الرد
بخصوص الشكوى فان تم التواصل مع المسؤولين ففي حالة السفر وتكون التذكرة فقط ذهاب فيتم الصرف لشهر اضافي فقط مع شهر الاستلام و تم الرد على الشكوى مرة أخرى تم التواصل بالمريض على الرقم الآخر و لم يكن هناك رد |
NAC | Administrative | Complaint | Policy & Procedure | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-07-29475 | 7/29/2024 12:00:00 AM | 7/30/2024 12:17:41 PM | 7/29/2024 12:00:00 AM | |||||
6513 | بدون إسم | 36644781 | nana.ahmed2008@gmail.com | (قسم المختبر ) الموظفة (نورة) تعاملها جدا سيئة أكثر من مرة تعطي التعليمات بشكل غير لائق و أسلوبها مستفز في الإجابة على الأسئلة |
مساء الخير
بخصوص الشكوى المقدمة من المريضة على قسم المختبر نفيدكم أنه تم التواصل مع المريضة ولكن الهاتف كان لا يعمل
كما وأنه تمت مناقشة الشكوى مع الموظفة المعنيه والتنبيه عليها بخصوص التعامل مع المرضى كما ونفيدكم أن الموظفة لها خبرة في العمل ليست بالقليلة ويمكنها
التعامل مع المراجعين وتحمل ضغط العمل ولكن قد يحدث سوء فهم بسبب ضغط العمل كما هو حاصل مع قسم المختبر في الفترة الحالية
هذا للعلم وشكرا
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NAC | Administrative | Complaint | Behavioral | Laboratory | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-07-43361 | 7/11/2024 12:00:00 AM | 7/29/2024 2:43:25 PM | 7/21/2024 12:00:00 AM | ||||||
6514 | safa | 930910303 | 38118999 | السلام عليكم ورحمة الله وبركاته اود ان اقدم شكوى على احد الموظفين في مركز الشيخ سلمان الصحي حيث في يوم الاحد بتاريخ 21/7/2024 حضرت المركز المذكور اعلاه في وقت الصباح الساعة لكي استفسر عن دواء في قسم الصيدلية حيث لم يكن متاح في المراكز الاخرى وعند انتهائي من قسم الصيدلية اردت ان استفسر عن طلب سحب الدم الخاص بي فلم اجد قسم المختبر فقمت بسؤال احد الموظفين عن مكان القسم فقام بالرد علي باسلوب غير لائق وصرخ قائلا انا لا اعلم عن شيء هنا لا تساليني وكانت طريقته سيئة جدا فسالته لماذا تتكلم بهذا الاسلوب انت في مركز صحي حكومي فرد قائلا جهنم تحرق المركز لاتساليني بعد ذلك سالت احد الموظفات عنه واتظح بانه يعمل في قسم الصيانه واسمه محمد . الرجاء النظر في هذا الموضوع حيث لايليق لدائرة حكومية بان تلتحق لديها موظفين لايلمون كيفية التعامل مع المرضى والمراجعين |
تم التواصل مع صاحبة الشكوى والاستماع عن التفاصيل وتم انذار الموظف بعد التحقيق معه والاعتذار للمراجعه عن ترف هذا الموظف |
SSC | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 24-07-17836 | 7/24/2024 12:00:00 AM | 7/30/2024 8:57:40 AM | 7/24/2024 12:00:00 AM | ||||||
6515 | Mohamed Khan | 37776015 | السلام عليكم بخصوص مستشفى الانجنير في مدينة عيسى،التواصل مع قسم الاسنان او الاستقبال جدا صعب،محد يرد على الاتصال،خاصتا قسم الاسنان في مشكلة في الخط ،عند الاتصال على ١٧٣٧٢٨٨٨ و واختيار رقم ٤ يرد ان في مشكلة في الخط،ولا احد يرد على الخطوط الثانية حتى |
تم التواصل مع المراجع وحل الموضوع وارشاده بطرق حجز مواعيد الاسنان |
YAE | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-07-74203 | 7/21/2024 12:00:00 AM | 7/31/2024 11:14:16 AM | 7/21/2024 12:00:00 AM | |||||||
6516 | Amjad Hasan | 33033608 | توجهت لمركز يوسف عبدالرحمن انجنير و موظفه الاستقبال الغير متساعده على الاطلاق رفضت تسجيلي بحجه انه فقط لحالات الطوارئ، حاولت ان اشرح لها انه و بحسب طبيعه عملي ف بالتالي لن استطيع التسجيل او زياره الطبيب على الاطلاق، تقوم بارسالي للتصنيف و التصنيف يعيديني للاستقبال و قالت الموظفه الغير متساعده انه حتى لو تحدثت مع الطبيب فلن اقوم بتسجيلك |
تم التواصل مع المريض والاستماع الى شكوته. وتم الشرح له عن طبيعة نظام التسجيل في وقت الرعاية المستعجلة وكذلك طرق حجز المواعيد المسبقة المتاحه. وسوف يتم تنويه الكاتبة بخصوص اسلوب التعامل |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-07-94683 | 7/22/2024 12:00:00 AM | 7/31/2024 11:19:32 AM | 7/22/2024 12:00:00 AM | |||||||
6517 | Tareq mohamed | 34427855 | عدم توفير ذواء في مركز يوسف انجنير اسم ادواء Qualcox 200 MG Celecoxib من 3 شهور اذهب الى مركز عالي للاستلام |
تم التواصل مع العميل من قبل المعنيين في الصيدلية واخباره ان الدواء متوفر حاليا |
YAE | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-07-50729 | 7/22/2024 12:00:00 AM | 7/31/2024 11:21:36 AM | 7/22/2024 12:00:00 AM | |||||||
6518 | Dawlah Ajaj | 33831461 | بعد مراجعتي المركز الصحي وبسبب وجود نقص شديد في فيتامين B12 لدي قررت الطبيبة ان تكتب لي اخذ جرعات متتالية من الفيتامين عن طريق الابره وعند ذهابي إلى المركز الصحي التابع لي تم اعطائي جرعتان فقط وبعد ذهابي هذا الاسبوع والاسبوع الفائت تم اخباري انه لا يمتلكون الدواء وطلبوا مني الذهاب لشراء الدواء والرجوع اليهم ليتم اعطائي اياه، علمًا بأنني عاطلة عن العمل لا اعمل منذ تخرجي من الجامعة ووالدي متقاعدان وتكبد شراء الدواء في كل مرة سوف يكون عبء مالي علي، لذا اود من حضرتكم التكرم بالنظر في الموضوع وذلك بسبب احتياجي لأخذ الجرعات لفترة زمنية طويلة |
تم التواصل مع العميله من قبل المعنيين في الصيدلية وحل الموضوع |
YAE | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-07-02357 | 7/23/2024 12:00:00 AM | 7/31/2024 11:24:12 AM | 7/23/2024 12:00:00 AM | |||||||
6519 | Mohamed Alqallaf | 37755403 | مركز يوسف انجنير الساعة 7:30 pm تم حظوري إلى التصنيف وبعد التصنيف غرفة رقم 2 تاجيل علاجي إلى يوم آخر غدآ تاريخ23-7-2024 أنا اتألم الظهر وعندي حاله جهة عملي خدمات مطار البحرين تطلب ما يثبت حظوري إلى المستشفى وفهمت التصنيف ان اعاني من الم واطلب علاج فى طرشوني إلى الرسبشن الرسبشن طرشوني لتصنيف التصنيف طرشوني إلى التمريض نقلوني إلى الدكتور مسؤل النوبه الدكتور غرفة رقم 4 ما يثبت حظوري إلى المستشفى ويوم غدا سوف أتواصل في العلاج ومع المستشفى ولاكن عطوني ما يثبت علاجي حضوري إلى جهة عملي إلى علاجي كل شخص يطرشني إلى أحد |
تم التواصل مع العميل والاستماع الى شكوته وكذلك تم الاستماع الى الاطراف في التمريض والسجلات. وقد وتم التوضيح للمريض عن نظام الرعاية المستعجلة وانه من الممكن للمريض ان يحصل على ما يثبت حضوره |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-07-38995 | 7/24/2024 12:00:00 AM | 7/31/2024 11:26:48 AM | 7/24/2024 12:00:00 AM | |||||||
6520 | Safia Nasser | 39611477 | يوجد جهاز للقهوة في مركز انجنير الصحي واخذت قهوة والجهاز غير نظيف في نمل |
تم التواصل مع العميله واخذ ملاحظاتها وسيتم مخاطبة الشركة المسؤولة عن الجهاز لمعاينته وعمل اللازم |
YAE | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-07-35852 | 7/24/2024 12:00:00 AM | 7/31/2024 11:28:42 AM | 7/24/2024 12:00:00 AM | |||||||
6521 | امل سعيد العليوات | 66364461 | زرت عياده السكر التابع الي مركز انجنير الصحي حيث انني دخلت على الدكتور جميل المبارك الي موعدي المحدد كل ٦ شهور وقام بالتأكد من ملفي والتأكد من حالتي الصحيه الي اعاني منها وتأكد من نسبه السكر الموجوده لدي الحمدلله كانت جيده الا نسبه الدم كانت ضعيفه وارتفاع اليوريك اسد كان عندي مرتفع حيث يوثر الي الم في العظام ولم يقوم بعلاجي أطالب المركز بتغير هذا الطبيب المختص الي أمراض السكر نص العلاج الطبيب ودمتم في رعايته |
تم التواصل مع المريضة من قبل رئيسة الاطباء واستيضاح المشكلة والاعتذار عن اي مضايقة قد بدرت من طاقم المركز من دون قصد وتم طلب للمريضة موعد اخر مع طبيب لتتم معالجة المشكلة وقد تم حجز موعد لها اليوم بعد دوامها بحسب رغبتها وابدت المريضة شكرها لطاقم المركز |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-07-42019 | 7/28/2024 12:00:00 AM | 7/31/2024 11:36:39 AM | 7/28/2024 12:00:00 AM | |||||||
6522 | Husain Maki | 39698897 | انا والد الطفلة بيان حسين اخذهه تتألم من اسناننه السعة سبع وثلث صباحا ولنا وصلت قالو خلصت المواعيد في قسم الأسنان في يوسف انجنير الطفلة تتألم وماتنام من الألم وانا ما عندي مقدرة مادية للخاص قلت ليهم اروح لمن قالو اشتك في تواصل يعني من الى الناس ينصفهه اذا القطاع الحكومي يرفض يعالحهم |
تم التواصل مع العميل والاستيضاح منه عن ما حدث وتم الاعتذار منه بخصوص اسلوب التعامل وعدم الشرح الوافي للاجراءات والطرق المتبعه لتسجيل مواعيد الاسنان وتم شرح المطلوب له وقد تفهم. ذلك وسوف يتم التنويه على الموظفين |
YAE | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-07-82689 | 7/30/2024 12:00:00 AM | 7/31/2024 11:40:45 AM | 7/30/2024 12:00:00 AM | |||||||
6523 | شريفه يوسف | 39300535 | الدكتوره الى دخلت عليها تقول ما اقدر افيدج كملي على العلاجما عطتني البديل |
تم التواصل مع المريضة والاستيضاح عما حصل والاعتذار عن اي مضايقة قد بدرت من طاقم المركز من غير قصد وتبين ان الطبيبة لم تشرح طريقة العلاج بشكل واضح للمريضة وتم التواصل مع الطبيبة والتنبيه بضرورة شرح العلاج بصوره واضحه |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-07-90065 | 7/26/2024 12:00:00 AM | 7/31/2024 11:44:35 AM | 7/28/2024 12:00:00 AM | |||||||
6524 | amani abdulla kayed | 33441345 | موعد مع الباحثة الإجتماعية |
تم التواصل معها من قبل الباحثة الإجتماعية وترتيب موعد لها |
SJC | Administrative | Complaint | Appointments | Social Worker | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-08-10527 | 7/23/2024 12:00:00 AM | 8/1/2024 10:32:35 AM | 7/24/2024 12:00:00 AM | |||||||
6525 | - | 530502194 | 36309090 | الرجاء الأتصال ضروري |
تم التواصل مع العميل من قبل الوحدة المتنقلة بالمركز وترتيب موعد له |
SJC | Administrative | Enquiry | Care Unit | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-08-79397 | 7/21/2024 12:00:00 AM | 8/1/2024 10:34:44 AM | 7/22/2024 12:00:00 AM | |||||||
6526 | Marwa Alhaddad | 881206806 | 39966860 | marwa.alhaddad@live.com | رحت المركز يوم الخميس و طلبت سكليف من الدكتورة لاني ما داومت و كنت تعبانة.. من يوم الخميس احاول اطلع السكليف في الموقع ما يطلع و احتاجه ضروري للشغل !!! ماادري هل المشكلة في الموقع او الدكتورة ما كتبته من اساس !! بس احتاجه ضروري |
تم التواصل مع صاحبة الشكوى، وحل مشكلة الاجازة. شاكرين لكم تواصلكم معنا ومتمنيين لكم دوام الصحة والعافية د. مرتضى |
JHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11043 | 24-08-30665 | 7/31/2024 12:00:00 AM | 9/19/2024 2:28:25 PM | 7/31/2024 12:00:00 AM | |||||
6527 | Dindi piumika | NILL | 33751925 | very frindly and kind staff at the reception and laboratory . specially mention Dr Amina Naser very professional , kind and frindly . thats recommend here. 1. dental appointment better if thrue sehati app. 2. have appointment in salmaniya OPD after 4 month , can i get some early appointment . |
ISC | Administrative | Appreciation | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10859 | 10859 | 24-08-96924 | 7/14/2024 12:00:00 AM | 8/1/2024 11:54:05 AM | 7/21/2024 12:00:00 AM | ||||||||
6528 | Abdulhusain Husain | 700034404 | 39231213 | meaad.97@hotmail.com | السلام عليكم زرت مركز جدحفص الصحي يوم ٢٦-٧-٢٠٢٤ و لدي عذر طبي ولكن لم ينزل على الموقع لحد الآن ! ممكن المساعدة |
تم التواصل مع صاحب الشكوى، حيث تبين بأن من قام بارسال الشكوى هي ابنة صاحب الحساب، حيث أننا لم نجد أي زيارات لمرسل الشكوى. بعد التواصل والاستيضاح قمنا بحل مشكلة الأجازات للابنة.
شاكرن تواصلكم معنا متمنيين لكم دوام الصحة والعافية
د. مرتصى نائب رئيس مجلس الإدارة |
JHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 24-08-26836 | 8/1/2024 12:00:00 AM | 8/1/2024 1:15:53 PM | 8/1/2024 12:00:00 AM | |||||
6529 | Meaad Ahmed | 961201983 | 38387716 | me3ady712@gmail.com | السلام عليكم اتصلت لخدمة المواعيد وطلبت موعد بمركز عالي تم الرد بأن خلصت المواعيد !! ليش مواعيد محدودة واللي يحتاج المستشفى |
تم التواصل هاتفيا مع مقدمة الشكوى وابلاغها انه بعد انتهاء المواعيد يتم علاج الحالات الطارئة فقط وبإمكان بقية الحالات حجز موعد لليوم التالي او التوجه لمركز يوسف انجنير الصحي |
AHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-08-22352 | 5/2/2024 12:00:00 AM | 8/5/2024 7:39:08 AM | 5/2/2024 12:00:00 AM | |||||
6530 | Majeed Hasan | 800803094 | 39055373 | majeedsafety5363@gmail.com | انا مواطن لدى عدة مواعيد و كنت اعتمد على برنامج صحتي لتذكيري بالمواعيد ولكن عند تغيير عنواني من مجمع ٤٠٧ طشان إلى ٦١٩ شرق سترة مسحت جميع المواعيد و عند مراجعت قسم الاستقبال بالمركز الصحي أبلغني بأن الوزارة لم تقم بإضافة المجمع الذي تسكن فيه لدينا ارجوا منكم حل هذه المشكله
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تم التواصل مع صاحب الطلب، وقد تبين أنه تم تغيير عنوانه من مركز جدحفص الصحي إلى مركز سترة الصحي. وعليه فإن عليه التواصل مع مركز سترة لكي يتم ربط اسمه مع اسم طبيب العائلة بمركز سترة. زهراء السيدسعيد |
JHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 24-08-70987 | 8/4/2024 12:00:00 AM | 8/5/2024 10:43:52 AM | 8/5/2024 12:00:00 AM | |||||
6531 | Ebrahim Ali | 951201530 | 36111914 | hadada61@gmail.com | لسلام عليكم ورحمة الله لدي ورقة حضور للمستشفى ومن المفترض ان تكون في رابط إجازة مرضية في موقع وزارة الصحة لم احصل عليها في الموقع حتى بعد ست ساعات من وقت التقديم |
بعد التواصل مع صاحب الشكوى، اتضح بأن الشكوى غير متعلقة مركز جدحفص الصحي، وإنما بمستشفى السلمانية الطبي. |
JHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 24-08-26120 | 8/5/2024 12:00:00 AM | 8/5/2024 11:23:30 AM | 8/5/2024 12:00:00 AM | |||||
6532 | السيد مصطفى بدر محمد | 39611177 | تأخير المراجعين لأمور صغيرة جدا ويمكن حلها بكل بساطة وبضغطة زر فقط الأمر كله ليس مقبول ابدا |
تم التواصل مع المريض في المركز في نفس الوقت لكنه اصر على تقديمها كتابيا حيث أن المريض لا يريد اخذ موعد لتغيير مكان عمل الأشعة ويريد أن يقوم الطبيب بعمل طلب جديد من دون موعد وتم ابلاغه بأنه سيتم رفع المقترح لكن في الوقت الحالي هذا الاجراء المعمول به |
NDC | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-08-40441 | 6/23/2024 12:00:00 AM | 8/5/2024 12:43:43 PM | 6/23/2024 12:00:00 AM | |||||||
6533 | مروة منصور | 37226362 | قسم التمريض |
تم التواصل مع المريضة ومعرفة الشكوى والشخص المعني تم توجيه الممرض بأخذ خصوصية المريض وعدم إخبار اقاربه بحالته الصحية |
NDC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-08-77568 | 7/30/2024 12:00:00 AM | 8/5/2024 1:10:41 PM | 7/30/2024 12:00:00 AM | |||||||
6534 | Ghania Yousif Ahmed | no id | no telephone | name@gmail.com | السلام عليكم إلى من يهمه الأمر ... المحترم اني المريضة غنية يوسف أحمد أحمل رقم شخصي 630111928 هذا الدواء جزلان بلس اربيزارتان 300 ملغم هيدروكلورثيازايد 12.5 ملغم لا يناسبني، التي يناسب لي هو هذا لدواء c coaprovel 300/12.5 mg لكم منا جزيل الشكر والاحترام
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تم الاتصال بالمريضة من قبل مسئولة الصيدلية وتم اعلامها بأنه سيتم رفع رسالة اكشن شيت من قبل الطبيب وقد ذكرت المريضة انها تعاني من أعراض عند استخدام الشركة المقلدة وتم ابلاغها بضرورة اخبار الطبيب عن الاعراض التي تصيبها. |
AHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 24-08-54380 | 8/4/2024 12:00:00 AM | 8/8/2024 8:22:29 AM | 8/4/2024 12:00:00 AM | |||||
6535 | Zahra Alaam | 910800243 | 33374470 | zahraa.alaam91@gmail.com | هذه شكوى بحص أحد رجال الأمن في مركز عالي الصحي حيث كنت في مراجعة الصيدلية هناك بتاريح 31 يوليو عند الساعة الخامسة والربع مسائ وأخذت رقما للانتظار ولأني اعاني ضعف شديد في النظر ولا اتمكن من ر}ية أرقام العرض على الشاشة الصغيرة من بعيد فقد فتحت هاتفي على الكاميرا وقت بعمل زوم لأرى الرقم المعروض وأنزلت الهاتف مباشرة ولكني تفاجأت بهذه الرجل يأتي ويطالبني بمسح الصورة التي يعتقد اني التقطتها ولما نفيت له اني قمت بالتصوير لم يصدقني وأصر على موقفه وأحرجني بين الحاضرين خصوصا اني اضطررت لشرح حالة نظري امام الجميع وبعد ان تبين له انه مخطيء في حقي ترك المكان دون ادنى اعتذار وبقيت بعدها محرجة جدا. لم يكن هناك بالاساس ما يستدعي التصوير خصوصا في الزاوية التي وجهت لها الهاتف وكان عليه التأكد أولا. أزعجني هذا التصرف كثيرا ففي الوقت الذي ينبغي ان تكون راحة المريض وحسب شعار وزارة الصحة مقدمة على كل شيء. ويكون هناك سعي من الموظفين لتلبية احتياجاته ومراعاة مشاعره. أرى هذا الموظف قد قلل احترامي وبدلا من ان يعرض علي المساعدة بعد ان عرف مشكلتي تركني حتى دون ان يعتذر عن سوء ظنه |
تم التواصل هاتفيا مع مقدمة الشكوى وتقديم الاعتذار لها على ما بدر من حارس الأمن كما تم تنبيه حراس الأمن بضرورة التحري والتأكد قبل اي تصرف |
AHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-08-95284 | 7/31/2024 12:00:00 AM | 8/8/2024 8:32:22 AM | 8/1/2024 12:00:00 AM | |||||
6536 | Noof Althawadi | 770607225 | 36933364 | lulwa2004@hotmail.com | السلام عليكم ورحمة الله وبركاته قمت بزيارة مركز عالي الصحي بالأمس توجهت الى قسم الصيدلية وكان تعامل الموظفة سيء مع العلم تعامل جميع الموظفين في قسم الصيدلية جدا سيء وفي حالة الاستفسار عن تاريخ انتهاء الوصفة يتم الرد بطريقة مملة جدا وعدم اعطاء الاجابة الكافية. وللعلم ان في كل مرة اذهب لاستلام الدواء المعاملة سيئة والموظفات من غير نفس يتعاملون وصوتهم بالكاد يسمع. وايضا في المختبر نفس الوضع!! اتمنى توجيه جميع الموظفين حسن التعامل مع المراجعين والاجابة على جميع الاستفسارات بوضوح. |
تم التواصل مع مقدمة الشكوى من قبل مسئولة المختبر وتنبيه جميع موظفات الفسم بضرورة حسن التعامل مع المرضى والرد على استفساراتهم بوضوح |
AHC | Administrative | Complaint | Behavioral | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-08-39159 | 8/6/2024 12:00:00 AM | 8/8/2024 8:51:05 AM | 8/7/2024 12:00:00 AM | |||||
6537 | Noof Althawadi | 770607225 | 36933364 | lulwa2004@hotmail.com | السلام عليكم ورحمة الله وبركاته قمت بزيارة مركز عالي الصحي بالأمس توجهت الى قسم الصيدلية وكان تعامل الموظفة سيء مع العلم تعامل جميع الموظفين في قسم الصيدلية جدا سيء وفي حالة الاستفسار عن تاريخ انتهاء الوصفة يتم الرد بطريقة مملة جدا وعدم اعطاء الاجابة الكافية. وللعلم ان في كل مرة اذهب لاستلام الدواء المعاملة سيئة والموظفات من غير نفس يتعاملون وصوتهم بالكاد يسمع. وايضا في المختبر نفس الوضع!! اتمنى توجيه جميع الموظفين حسن التعامل مع المراجعين والاجابة على جميع الاستفسارات بوضوح. |
تم الاتصال بصاحبه الشكوى والاستماع الى ملاحظاتها من قبل مسؤولة الصيدلية في مركز عالي الصحي |
AHC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-08-50535 | 8/6/2024 12:00:00 AM | 8/8/2024 8:54:43 AM | 8/7/2024 12:00:00 AM | |||||
6538 | Fauad Saleh | 570110335 | 39643104 | fdshkh@yahoo.com | I took my daughter to A’ali health Centre , appointment at 11:15 with DrAzhar Abbas Alsaleh, my daughter complained to the doctor that she hasconstant dizziness in the head particularly when trying to stand up , andheadache . The doctor requested a blood test and told us to come back onThursday after Muharram holidays. She didn’t measure the blood pressure.After giving blood at the laboratory while leaving the health center mydaughter felt dizzy and fell at the entrance ,,, a female patient rushed to helpwhile another one went for help. Surprisingly at the same time Dr Azharpassed by looked at us while my daughter was on the floor and just walkedaway. Two nurses came with a wheelchair and took my daughter andmeasured her blood pressure and asked me to get juice from the vendingmachine. Noting that the blood pressure was low they called dr Azhar andreported the case that despite drinking the juice the pressure was low. ThenIV was given and doctor never came to check |
تم التواصل مع مقدم الشكوى وتقديم الاعتذار له على ما حصل والاطمئنان على صحة ابنته وتم حل المشكلة وديا |
AHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 8965 | 8965 | 24-08-03443 | 7/14/2024 12:00:00 AM | 8/8/2024 9:04:02 AM | 8/15/2024 12:00:00 AM | |||||
6539 | Maryam Ali | 980605768 | 66362288 | mariamto9@gmail.com | السلام عليكم لدي استفسار تطعيم الشهرين في المركز الصحي تمت ولادته في مستشفى خاص وسيكمل الشهرين بعد كم يوم ولم يصلني اشعار او اتصال بخصوص تطعيم البشهرين من المركز الصحي الاقرب للمنزل هل هناك اجراءات يجب اتخاذها لموعد تطعيم عمر الشهرين في المركز الصحي؟ |
تم التواصل هاتفيا مع مقدمة الاستفسار واعطاءها موعد لطلفلها لتطعيم الشهرين |
AHC | Administrative | Enquiry | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-08-95088 | 7/28/2024 12:00:00 AM | 8/8/2024 9:09:42 AM | 7/28/2024 12:00:00 AM | ||||||
6540 | Zainab Hujair | 960509399 | 36111100 | zainabbh580@gmail.com | انا مصاب بمسمار قدم رحت إلى الرعاية اخذوا معلومات قالوا راح يتواصلون معانا خلاص اسبوعين بعد 4 اسابيع تم التواصل مع والدتي وكنت خارج البلاد بعد عودتيرحت راجعتهم خبروني راح يتصلون في نفس الاسبوع ليه رحت لهم فيه لم يتصلون هذه اسبوع ثاني بكمل شهرين على بس اشلون مسمار قدم في بعض المراكز في نفس اليوم يشيلونه ما ادري ليش مركزنا يطولون الموضوع ( مركز عالي الصحي) |
تم التواصل مع مقدم الشكوى وحل مشكلته |
AHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-08-73971 | 7/23/2024 12:00:00 AM | 8/8/2024 9:35:49 AM | 7/25/2024 12:00:00 AM | |||||
6541 | Nader Alsayed | 791202640 | 39944459 | sayed.nader.s@gmail.com | سلام عليكم. توجهت لمركز جدحفص الصحي لصرف دواء اللريكا حسب الوصفة اليوم ، وبعد الانتظار تم اخبارى من قبل الصيدلانية ان الصيدلانيين حاليا غير موجودين غياب وصرف الدواء يكون بالحبة لكل يوم اذا انصرفت الوصفة يوم الثاني الصيدلاني يخصم حبة اليوم . وبعد الانتظار تم اخباري بالتوجهه لمركز صحي اخر لصرفها . علما انه سابقا تم ولفس السبب لم يتم الوصفة بسيب الموظفة عندها رعاية . وعليك انت تجي بعد ٩ . تم استلام من مركز اخر اللان . لكن الحل بتخصص احد بديل في حال عدم تواجد الصيدلاني . |
تم التواصل معكم هاتفيًا لشرح الموضوع وتوضيح مسألة قوانين البحرين المتعلقة بالأدوية الخاضعة للرقابة. كما أكدنا خلال الاتصال حرصنا على وجود صيدلي في كل مركز صحي لتيسير خدمة المرضى، إلا أن الظروف الطارئة والمتغيرة قد تعيق تحقيق هذا الهدف في بعض الأحيان.
نؤكد لكم أننا قد قمنا بتصعيد الشكوى إلى الجهات الرسمية المعنية بالتوظيف، مع التأكيد على أهمية زيادة عدد الصيادلة لتلبية احتياجات المرضى بشكل أفضل.
نشكر للمريض تفهمه وصبره وتعاونة.
مع أطيب التحيات، |
JHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 24-08-07162 | 8/7/2024 12:00:00 AM | 8/8/2024 11:07:59 AM | 8/8/2024 12:00:00 AM | |||||
6542 | Ali Almousawi | 640103120 | 39814132 | sayedali64@yahoo.com | السلام عليكم ورحمة الله وبركاته كثير من المرضى وكذلك موظفي الصيدلية ينسون يبلغون المريض ان الوصفة الطبية قد انتهت وتحتاج للتجديد من قبل الدكتور فعندما يحين وقت استلام الدواء يتفاجأ المريض ان الوصفة انتهت وتحتاج لتجديد. اقترح ان يتم ارسال رسالة نصية الى المريض قبل موعد استلام الدواء واخباره ان عليه تجديد الوصفة الطبية نفس ما هو معمول للمواعيد الطبية . شكرا |
تم التواصل هاتفيا مع مقدم المقترح من قبل مسئولة الصيدلية وشكره على مقترحه وابلاغه انه سيتم رفع المقترح للجهة المعنية |
AHC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-08-73100 | 8/5/2024 12:00:00 AM | 8/8/2024 11:15:38 AM | 8/7/2024 12:00:00 AM | ||||||
6543 | Jafar Matar | 700706020 | 34104745 | jaafarmatarbh@gmail.com | يقف المرضى وكبار السن خارج المراكز الصحية في الحر والشمس والرطوبة صيفا أو الأمطار شتاء بإنتظار فتح المركز الصحي لأخذ موعد لعلاج الأسنان خاصة وللعلاجات الأخرى ولما نستفسر من الحارس يقول لديه أمر إداري ويقول بسبب وقوع حالات فردية من عدم النظام بعض المراجعين بالتعليمات والجلوس في صالة الانتظار لحين حضور الموظفين وبدء الدوام اقترح فتح المراكز الصحية امام المرضى الساعة 6:30 صباحا واستقبالهم في صالة الاستقبال مع تواجد بديل الحارس معه بمقدار نصف ساعة لمزيد من السيطرة على الأمن لحين بدء الدوام عند الساعة 7 كما اقترح قفل ابواب الغرف والمرافق عدى دورة المياه التي قد يحتاج اليهاالمرافقون وبذلك نحفظ كرامة المرضى المراجعين بصورة مناسبة بدل وقوفهم لأكثر من نصف ساعة خارج الباب الخارجي في الطريق العام إنتظارا لبدء تقديم الخدمة لهم شاكرا لكمالنظر في هذا المقترح والله الموفق |
تم التواصل هاتفيا مع مقدم المقترح وابلاغه انه تم فتح البوابة الرئيسية للمرضى إلا انه يتعذر فتح بوابة المركز الداخلية لهم نظرا لعدم وجود طاقم التمريض والاطباء قبل الساعة السابعة صباحا |
AHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-08-13968 | 6/30/2024 12:00:00 AM | 8/8/2024 12:23:25 PM | 7/1/2024 12:00:00 AM | ||||||
6544 | لا يوجد | 39660167 | تم احتياجنا إلى قسم الأشعة وتم اخبارنا لا توجد اشعة بسبب الجهاز عطلان |
تم التواصل مع المريض وتم طلب الرقم الشخصي للتأكد من طلب الأشعة لكنه ابلغنا بأنه ليس لديه طلب وفقط صادف وجود مريض لديه اشعة وابلغه بأن الجهاز فيه عطل لذا أراد التأكد والاستفسار وتم ابلاغه بأن جميع المرضى يتم تحويلهم إلى مركز المحرق أو حالة بوماهر حيث أن الخدمة مستمرة لحين تصليح الجهاز بالمركز |
NDC | Administrative | Enquiry | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-08-97086 | 6/23/2024 12:00:00 AM | 8/11/2024 11:42:11 AM | 6/25/2024 12:00:00 AM | ||||||||
6545 | حسن كامل قمبر | 890303878 | 38468686 | Subject: لا أستطيع حجز عن موعد طريق sehati
السلام عليكم دكتوره
انا تم نقل عنواني منطقة الديار و المجتمع 264 لكن لما احاول ان احجز موعد عن طريق تطبيق صحتي لا أستطيع يخبرني كالتالي في الصوره الاسم : حسن كامل قمبر الرقم الشخصي : 890303878 رقم الموبايل : 38468686
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تم التواصل بالعميل وابلاغه بالحضور الشخصي الى المركز الصحي والتوجه الى قسم السجلات وملأ استماره اختيار طبيب العائلة لجميع افراد العائلة لذا يرجى احضار جميع البطاقات الذكية للعائلة. |
NDC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10850 | 10850 | 24-08-66340 | 7/28/2024 12:00:00 AM | 8/11/2024 12:22:23 PM | 7/28/2024 12:00:00 AM | |||||||
6546 | ليلى | n/a | 34224804 | قسم الأسنان قسم الأسنان ، أرجو من يهمة الأمر أن يطوروا قسم الأسنان وخصوصا المواعيد فإن معظم المرضى يأتون لقسم الأسنان |
ردت المراجعة
1-هناك توجه قريب من أجل توسعة قسم الاسنان وإضافة عيادات جديدة من أجل تقديم خدمات الاسنان للمراجعين. |
MJK | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-08-41194 | 8/13/2024 12:00:00 AM | 8/13/2024 12:13:27 PM | 8/13/2024 12:00:00 AM | |||||||
6547 | زينب | 39598319 | من المقترح ان يفتح اخذ الموعد في ساعة بشكل منتظم من خلال اخذ الارقام ومن الجهاز بالترتيب لحين بدأ التسجيل |
تم التواصل مع العميل وشرح اليه توزيع ارقام الاسنان المتوفره ويوجد مقترح مقدم لتطوير الاليه في اقرب فرصة. |
MJK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-08-28610 | 8/7/2024 12:00:00 AM | 8/13/2024 8:20:49 AM | 8/13/2024 12:00:00 AM | ||||||||
6548 | SALEH MAHDI SALEH ALSHEHABI | 860101126 | 39003235 | smsabh@gmail.com | السلام عليكم يعطيكم العافيه لو سمحتون قمنا باختيار طبيب العائلة بمركز جدحفص الصحي : د. فضيلة عباس صالح ، إلا أنها لا توجد لديها مواعيد ، فتقدمنا بطلب تغيير طبيب العائلة ورقياً لدى المركز واخترنا د. مريم حميد ناصر ، إلا أنه لم يتم تغييرها لحد الآن ، وكنا نستطيع حجز مواعيد لها عن طريق الموقع الالكتروني بكل سهولة ، إلا أنه بعد توقف حجز المواعيد في الموقع واقتصار الحجز عن طريق تطبيق صحتي لا يظهر لنا اسم الدكتورة وانما يظهر لنا بعض اسماء الدكاترة وليس جميعهم ، وهذي مشكلة لأن العدد محدود ومعظمهم لا نستطيع حجز مواعيد معهم بسبب امتلاء جميع المواعيد لديهم ولا يوجد الدكتورة المناسبة لنا التي اخترناها كبديل لطبيب العائلة ، فنرجو منكم حل هذه الاشكالية في التطبيق ، كما نرجو منكم تغيير طبيب العائلة حسب طلبنا ولكم جزيل الشكر والعرفان |
تم التواصل مع العميل و الاستفسار عن تفاصيل الشكوى أكد العميل بأن المشكلة تقنية بسبب عدم التمكن من حجز مواعيد سواء في تطبيق صحتي أو على موقع الوزارة. و قد تم تحديث بيانات العميل للتمكن من حجز الموعد عن طريق تطبيق صحتي. أما بخصوص تغيير طبيب العائلة فقد اخبرت العميل بأنه يتم تقديم الطلب عن طريق ملئ الاستمارة الخاصة بتغيير طبيب العائلة لحين فتح النظام للتغير. وقد طلب العميل بفتح النظام لتغيير المرضى المسجلين على د فضيلة على اطباء العائلة المتواجدين في المركز.
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JHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-08-93048 | 8/13/2024 12:00:00 AM | 8/13/2024 10:01:05 AM | 8/13/2024 12:00:00 AM | |||||
6549 | nithyanand growda pharmacist | 000 | All staff & medical fraternity health center hoora bahrain fpr last 12 years i got free consultation & medieines . as i am retired & leaving bahrain thsnicful for health center |
شكرا من مريض لجميع الطاقم الموجود بالمركز وتم شكره على هالرسالة |
ALH | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10860 | 10860 | 24-08-18765 | 7/9/2024 12:00:00 AM | 8/13/2024 11:54:35 AM | 7/9/2024 12:00:00 AM | ||||||||
6550 | Bayan Sharaf | 940705249 | 38449282 | bayansharaf94@gmail.com | I keep calling the health center sabah al salem and no one is answering regarding my son vaccination |
بسم الله الرحمن الرحيم |
SKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-08-66983 | 8/11/2024 12:00:00 AM | 8/15/2024 10:12:57 AM | 8/15/2024 12:00:00 AM | |||||
6552 | Sabreen Mahmood Abdulla | 920810713 | 34116101 | previous address of Budaiya. However, I moved to a new address to Guful in Manama last year in October for which the dedicated Health center is Naim. My file has already been transferred to Naim health center but on the sehati app, when I go for an appointment booking, Naim Health center is not reflecting and rather Budaiya coastal clinic is reflecting. Because of this I cannot book an appointment using the app. I request you to kindly look into it and update my health center in the app as well |
تم الاتصال بصاحبة الشكوى وتم عمل اللازم . فقد تم التواصل مع قسم السجلات الصحيه بالوزارة لازالة الربط لطبيب العائلة لعيادة البديع الساحليه وتمت المتابعه مع صاحبة الشكوى وقد بان لها اطباء مركز النعيم وباستطاعتها حجز مواعيد |
NHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-08-23200 | 8/12/2024 12:00:00 AM | 8/15/2024 1:54:20 PM | 8/15/2024 12:00:00 AM | |||||||
6553 | Moosa Jasim | 930204034 | 36590594 | السلام عليكم ورحمة الله وبركاته، تحية طيبة وبعد، أود أن أستفسر عن طلب تغيير طبيب العائلة، فقد تقدمت به منذ حوالي شهر ونصف في المركز الصحي (مركز بنك البحرين الوطني الصحي) وملأت الاستمارة الخاصة بالطلب، وقبل حوالي أسبوع راجعتهم حيث إنه لم يحصل أي تغيير في التطبيق، وتم إخباري بأنه تم إرسال الطلب للجهة المعنية حيث إن الإجراء لا يتم في المركز نفسه، والآن مرت فترة طويلة تقارب الشهر والنصف من دون أي تغيير، علما بأنه تم ملأ الاستمارة لجميع أفراد العائلة، والطلب يخص تغيير الدكتورة ياسمين سرواني، والطبيبة المطلوبة هي الدكتورة نور الحمادي. أرجو منكم النظر في الطلب ولكم جزيل الشكر على جهودكم. تحياتي |
تم التواصل مع العميل لكن تعذر الوصول اليه بسبب اغلاق الهاتف .. نظام تغيير اطباء العائلة لحد الان متوقف سيتم تغيير الطبيب في حال فتح النظام |
NAC | Administrative | Enquiry | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-08-35021 | 8/11/2024 12:00:00 AM | 8/15/2024 2:36:24 PM | 8/12/2024 12:00:00 AM | |||||||
6554 | Yosra Haji | 960100490 | 39909041 | I live in arad block 244 and i should be following my appointments in Arad NBB health center But when i try to book an appointment it’s directing me to halat bu maher health center |
تم التواصل مع العميل وتوضيح الامر انه مازالت المريضه مسجله على طبيب العائلة في مركز حالة بوماهر الصحي وعليها الحضور الى مركز بنك البحرين الوطني الصحي بعراد وملىء استماره اختيار طبيب وسيتم تبديل الطبيب وتم اخذ لها موعد للزياره القادمة |
NAC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-08-57087 | 8/14/2024 12:00:00 AM | 8/15/2024 2:42:07 PM | 8/15/2024 12:00:00 AM | |||||||
6555 | Maitha Almudahki | 861202619 | 33882920 | كيف يتم اخذ موعد لفحص لما قبل الزواج ؟ |
تم التواصل مع العميل وتزويده بكافه المعلومات المتعلقة باستفساره |
NAC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-08-82113 | 8/11/2024 12:00:00 AM | 8/15/2024 2:44:19 PM | 8/11/2024 12:00:00 AM | |||||||
6556 | Eman Alhawaj | 861110382 | 33999220 | السلام عليكم ..ذهبت إلى مركز النعيم الصحي في تمام الساعه ١:٣٠ مساء لأخذ موعد لابنتي حيث انها تعاني من الم في أذنها ..اخبروني قسم تسجيل المواعيد بانه لا يمكنني اخذ الموعد و عليه لازم انتظر إلى الساعه الثانيه لحجز موعد !! و انتظرت إلى الساعه الثانيه و عندما سالت موظفة التسجيل أخبرتني انه خذا نظام المركز و لا يستطيعون ان ياخذو موعد إلا بعد الساعه الثانيه مساءا .. هذا ستتم الوزاره !! معنى المفروض المركز يكون مفتوح إلى الساعه ٧ بساعات متواصله و لم يكن احد في الانتظار إلا شخص ..لماذا كل هذا التأخير و الانتظار..ارجو متابعه الموضوع.
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تم الاتصال لصاحبة الشكوى ومعرفة الموظفه التي كانت على الكونتر وتم مخاطبة الموظفين بتسجيل البحرينين وتوجيههم للتوجه الى غرفة الطبيب بوقت الموعد والانتظار لحين موعده في هذه الحالات وفي حالة تواجد مواعيد للفتره المسائية |
NHC | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-08-47904 | 8/15/2024 12:00:00 AM | 8/18/2024 9:34:27 AM | 8/18/2024 12:00:00 AM | ||||||
6557 | رجب | 36363678 | بعد اذنكم بالنسبة لعيادة الاسنان اقترح تكون ارقام احسن وشكرا الاسنان |
تم التواصل مع المراجع وشرح له الية اخذ المواعيد، وانه يمكنه اخذ موعد عن طريق الهاتف بشكل مسبق |
MJK | Administrative | Suggestion | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-08-10477 | 8/18/2024 12:00:00 AM | 8/18/2024 11:15:02 AM | 8/18/2024 12:00:00 AM | ||||||||
6558 | MOHAMMED MISTRY | 740626825 | 36789750 | TABREZMISTRY@HOTMAIL.COM | Dear Sir/Madam I would like to know that what is the procedure to access medical facilities and which health centre should I visit. |
السلام عليكم |
SKC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-08-93771 | 8/19/2024 12:00:00 AM | 8/19/2024 11:20:42 AM | 8/19/2024 12:00:00 AM | ||||||
6559 | يحي سالم التميمي | 36689822 | sambyahyabung@gmail.com | أقترح فتح مثل عيادة البديع الساحليه في جميع مناطق البحرين وذلك سهولة الوصول وتقليل الإزدحام على المرضى في المستشفىشكر خاص للدكتوره فاطمه وطاقم غرفة المعالجه ومكتب الإستقبال والصيدليه |
تم الإتصال بالمريض وشكره على الثناء لجميع موظفين العيادة وتم اخباره بأن سيتم رفع المقترح إلي الجهات المعنيه بالوزاره |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-08-66403 | 8/12/2024 12:00:00 AM | 8/19/2024 1:38:31 PM | 8/19/2024 12:00:00 AM | |||||||
6560 | FATIMA RASHDAN | 920400612 | 33990881 | كنت اعاني من اعراض اسهال وترجيع وصخونة ذهب الى مركز مدينة خليفة الصحي بتاريخ 18/7/2024 الساعة 5 مساءاً تم تحويلي لتلقي العلاج بقسم التمريض لوضع السيلان مع 3 محاولات م قبل ممرضتين ويدي تنفخت وتالمت جدا بعذر ان لايوجد عرج واضح واضطريت اعادر المركز دون تلقي العلاج وتم تحويلي الى مستشفى السلمانية الطبي فقط لانهم فشلوا في ايجاد العرج .. من الواضح ان لايوجد ممرضات ذو خبرة كلهم صغار فالسن يرجى اعادة النظر في هيكلة الممرضين هناك اضريت ان اذهب الى مستشفى خاص لتلقي العلاج وهذه ليست المرة الاولى الذ اتعرض لنفس المشكلة في نفس المركز |
تم التواصل مع المريضة والاعتذار منها عن عدم رضاها عن الخدمة المقدمة وانه قد تكون هنالك اسباب عديدة لعدم التمكن من ايجاد وريد مناسب لمحلول الوريدي وانا حرصون على تقديم اعلى جودة من الخدمات الصحية مع العلم بان جميع الطاقم التمريضي حاصولن على شهادة تركيب المحلول الوريدي وانه سوف يتم اخذ بعين الاعتبار بملاحظاتها القيمة وذلك من خلال تكثيف التدريب المستمر وابدت المراجعة تفهمها |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-08-43977 | 7/21/2024 12:00:00 AM | 8/19/2024 1:47:29 PM | 7/18/2024 12:00:00 AM | ||||||
6561 | Fatema | 33206515 | لا توجد ولكن نرجوا من قسم الاسنان ان يزيد رقم العلاج |
لقد تم التواصل مع المريضة بالهاتف فيما يتعلق بشكوتها المتعلقه بعدد مواعيد الأسنان طالبة زيادنها. فقد تم شرح طرق الحصول على موعد للأسنان من ضمنها خدمة مواعيد الأسنان بالهاتف عبر الأتصال برقم 80007000. حيث أنها لم يكن لديها علم بهذه الخدمة, فقد ابدت تفهمها وشكرها على الرد والاهتمام. |
HHC | Administrative | Enquiry | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-08-51736 | 8/4/2024 12:00:00 AM | 8/20/2024 7:46:05 AM | 8/4/2024 12:00:00 AM | ||||||||
6562 | mahmood hasan khalil (for hid daughter) | 140205675 | 36391193 | أخذت أبنتي للعلاج في قسم الأسنان بعد جهد وعناء حصلت على موعد أسنان وبعد دخولي على الطبيب أعطى تعليمات بضرورة مراجعة طبيب عام قبل بدء العلاج بسبب أنها تعاني نت الغدة الدرقية ولم يتم أتمام العلاج بعدها |
تم محاولة التواصل مع المريض عدة مرات بدون رد
زارت المراجعة صوفيا عيادة الاسنان غرفة ٦ مع والدتها لعلاج اسنانها علاجا اختياريا ( غير طارئ) ، و بعد الفحص و اخذ صور الاشعة المناسبة تم تقييم الحاجة الى خلع بعض الاسنان اللبنية المتضرر و ذلك لتحسين العناية بصحة الفم و منع تجمع الطعام في نخورات الاسنان( اختياريا ) خلال السؤال عن التاريخ المرضي للمراجعة اشارت الوالدة انه الطفلة تحت علاج الثيروكسين و عللت حاجتها له بتاريخ العائلة مع مرض السرطان تم مناقشة الحالة الصحية مع والدة الطفلة و بسبب عدم فهم المشكلة الصحية بشكل دقيق خصوصا مع حاجز اللغة تم توجيه المراجعة للاستشارة من الطبيب العام للتاكد من لياقة المريضة الصحية للقيام بالاجراء تم تسجيل المريضة على العيادة المسائية و قدمت الخدمة الصحية لها |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11983 | 11983 | 24-08-70025 | 8/15/2024 12:00:00 AM | 8/20/2024 7:46:36 AM | 8/15/2024 12:00:00 AM | ||||||
6563 | Abdulla al enizi | 33934018 | نرجو التجديد للمركز -المواقف تحتاج مظلات |
يوجد طلب مرفوع لتظليل المواقف - بانتظار التنفيذ |
HHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-08-26079 | 8/12/2024 12:00:00 AM | 8/20/2024 7:49:04 AM | 8/12/2024 12:00:00 AM | ||||||||
6564 | حصة علي | 39223387 | عندي اقتراح بالنسيه حق الباب الخلفي للمركز ان يكون فيه ستاند حق كبار االسن للصعود على الدرج للمساعدة |
الستاند المطلوب يوجد في البوابة الرئيسية وسوف يتم العمل بالمفترح وطلبه للبوابه الاخرى |
HHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-08-46108 | 8/15/2024 12:00:00 AM | 8/20/2024 7:53:23 AM | 8/15/2024 12:00:00 AM | ||||||||
6565 | محمد هارون جمال | 36750006 | تعامل موظفي المركز عامه لقسم السجلات الصحي سيئ جدا ( فقط موظفي الاستقبال ) تعامل سيئ مع زوار المركز |
تم تنبيه الموظفين بالتعامل الحسن و تم التواصل مع المراجع واخباره بذلك
|
HKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 24-08-58348 | 7/11/2024 12:00:00 AM | 8/20/2024 8:11:36 AM | 8/20/2024 12:00:00 AM | |||||||
6566 | يحي سالم التميمي | 36689822 | sambyahyabung@gmail.com | أقترح فتح مثل عيادة البديع الساحليه في جميع مناطق البحرين وذلك سهولة الوصول وتقليل الإزدحام على المرضى في المستشفىشكر خاص للدكتوره فاطمه وطاقم غرفة المعالجه ومكتب الإستقبال والصيدليه |
تم الإتصال بالمريض وشكره على الثناء لجميع موظفين العيادة وتم اخباره بأن سيتم رفع المقترح إلي الجهات المعنيه بالوزاره |
BCC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-08-57213 | 8/12/2024 12:00:00 AM | 8/20/2024 8:37:48 AM | 8/20/2024 12:00:00 AM | |||||||
6567 | NESREEN HUSSAIN | 780418123 | 33229169 | ذهبت للمركز الصحي لاخذ موعد دوري لفحص النساء عطوني موعد بعيد 21 اغسطس اذا ممكن يجدمونه |
تم الاتصال بصاحبة الشكوى عدة مرات ولم نحصل على الرد، حيث ان هذه الخدمة المقدمة لها خذمة وقائية وغير مستعجلة ومجدولة لتكون خلال 3 اشهر، واقرب موعد معطاء لها بتاريخ 21 اعسطس وهو من ضمن الجدولة |
MKHHC | Administrative | Enquiry | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-08-44343 | 7/1/2024 12:00:00 AM | 8/20/2024 8:39:19 AM | 7/1/2024 12:00:00 AM | |||||||
6568 | يحي سالم التميمي | 36689822 | sambyahyabung@gmail.com | أقترح فتح مثل عيادة البديع الساحليه في جميع مناطق البحرين وذلك سهولة الوصول وتقليل الإزدحام على المرضى في المستشفىشكر خاص للدكتوره فاطمه وطاقم غرفة المعالجه ومكتب الإستقبال والصيدليه |
تم الإتصال بالمريض وشكره على الثناء لجميع موظفين العيادة وتم اخباره بأن سيتم رفع المقترح إلي الجهات المعنيه بالوزاره |
BCC | Administrative | Appreciation | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-08-63949 | 8/12/2024 12:00:00 AM | 8/20/2024 8:39:24 AM | 8/20/2024 12:00:00 AM | |||||||
6569 | يحي سالم التميمي | 36689822 | sambyahyabung@gmail.com | أقترح فتح مثل عيادة البديع الساحليه في جميع مناطق البحرين وذلك سهولة الوصول وتقليل الإزدحام على المرضى في المستشفىشكر خاص للدكتوره فاطمه وطاقم غرفة المعالجه ومكتب الإستقبال والصيدليه |
تم الإتصال بالمريض وشكره على الثناء لجميع موظفين العيادة وتم اخباره بأن سيتم رفع المقترح إلي الجهات المعنيه بالوزاره |
BCC | Administrative | Appreciation | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-08-59227 | 8/12/2024 12:00:00 AM | 8/20/2024 8:40:53 AM | 8/20/2024 12:00:00 AM | |||||||
6570 | يحي سالم التميمي | 36689822 | sambyahyabung@gmail.com | أقترح فتح مثل عيادة البديع الساحليه في جميع مناطق البحرين وذلك سهولة الوصول وتقليل الإزدحام على المرضى في المستشفىشكر خاص للدكتوره فاطمه وطاقم غرفة المعالجه ومكتب الإستقبال والصيدليه |
تم الإتصال بالمريض وشكره على الثناء لجميع موظفين العيادة وتم اخباره بأن سيتم رفع المقترح إلي الجهات المعنيه بالوزاره |
BCC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-08-48466 | 8/12/2024 12:00:00 AM | 8/20/2024 8:43:04 AM | 8/20/2024 12:00:00 AM | |||||||
6571 | SINRID KHOWE | 640404871 | 39660410 | We are checking our vitamin D level ar privat hospitals. wouldnt it be nice if we could do the test at the health centre ? even for a fee . Because they have our medical history and it would help even the family doctor to see our vitamin D status. As well as there would be a bit of a profit for the ministry of health. |
تم التواصل مع المراجعة من قبل قس المختبر وايضاح بعض النقاط بخصوص التحليل حيث انه لا يمكن طلب هذا التحليل من قبل اطباء العائلة وانما من استشاري فقط وفقا للقوانين التنظيمية لمختبراتمجمع السلمانية الطبي كما وانه سبق وان تم رفع ومناقشة امكانية طلب التحليل من مراكز الرعاية الصحية الاولية |
MKHHC | Administrative | Suggestion | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-08-05914 | 7/28/2024 12:00:00 AM | 8/20/2024 9:22:57 AM | 7/28/2024 12:00:00 AM | |||||||
6572 | NAHID MARZOOQ | 960909125 | 36555664 | انا سويت فحص دم حق تجديد الرخصة المفترض ما ادفع رسوم والموظفة الي في الاستقبال قالت دفعي وبكا سالتهم قالو الادارية تقول لازم تدفعين وللعلم ما يحتاج اصلا الاوراق الي ادفع عليها فلوس ولا احتاجها بالتجديد يعني المفترض يرجعو لي فلوسي 10 دينار اسم المركز مدينة خليفة الصحي |
تم التواصل مع المراجعة وتوضيح الالية المتبعة للتجديد الرخصة للموظفين او المتدربين في مجمع السلمانية الطبي وتم شفهمها وشكرنا على التواصل السريع. |
MKHHC | Administrative | Enquiry | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-08-63499 | 7/29/2024 12:00:00 AM | 8/20/2024 9:38:56 AM | 7/29/2024 12:00:00 AM | |||||||
6573 | محمد عبدالله الدوسري | 33231236 | ALdosari.@gmail.com | مقترح استعلامات العياده تحتاج إلي تطويراشكر جميع طاقم العياده على جهودهم وتعاونهم با لأخص دكتوره ماريا وقسم السجلات وإدارية العياده |
تم الإتصال بالمريض واقترح بأن توضع زجاج شفاف على كونتر الإستقبال ليكون عازل بين المريض والموظف خصوصا مع انتشار الفايروسات في الآونه الأخيره واقترح ايضا توسعة المكان وشكر جميع طواقم العياده |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-08-32620 | 8/20/2024 12:00:00 AM | 8/21/2024 2:49:47 PM | 8/21/2024 12:00:00 AM | |||||||
6574 | محمد عبدالله الدوسري | 33231236 | ALdosari.@gmail.com | مقترح استعلامات العياده تحتاج إلي تطويراشكر جميع طاقم العياده على جهودهم وتعاونهم با لأخص دكتوره مارياوقسم السجلات وإدارية العياده |
تم الإتصال بالمريض واقترح بأن توضع زجاج شفاف على كونتر الإستقبال ليكون عازل بين المريض والموظف خصوصا مع انتشار الفايروسات في الآونه الأخيره واقترح ايضا توسعة المكان وشكر جميع طواقم العياده |
BCC | Administrative | Appreciation | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-08-60617 | 8/20/2024 12:00:00 AM | 8/21/2024 2:55:49 PM | 8/21/2024 12:00:00 AM | |||||||
6575 | محمد عبدالله الدوسري | 33231236 | ALdosari.@gmail.com | مقترح استعلامات العياده تحتاج إلي تطويراشكر جميع طاقم العياده على جهودهم وتعاونهم با لأخص دكتوره مارياوقسم السجلات وإدارية العياده |
تم الإتصال بالمريض واقترح بأن توضع زجاج شفاف على كونتر الإستقبال ليكون عازل بين المريض والموظف خصوصا مع انتشار الفايروسات في الآونه الأخيره واقترح ايضا توسعة المكان وشكر جميع طواقم العياده |
BCC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-08-52375 | 8/20/2024 12:00:00 AM | 8/21/2024 2:58:17 PM | 8/21/2024 12:00:00 AM | |||||||
6576 | محمد عبدالله الدوسري | 33231236 | ALdosari.@gmail.com | مقترح استعلامات العياده تحتاج إلي تطويراشكر جميع طاقم العياده على جهودهم وتعاونهم با لأخص دكتوره مارياوقسم السجلات الصحيه وإدارية العياده |
تم الإتصال بالمريض واقترح بأن توضع زجاج شفاف على كونتر الإستقبال ليكون عازل بين المريض والموظف خصوصا مع انتشار الفايروسات في الآونه الأخيره واقترح ايضا توسعة المكان وشكر جميع طواقم العياده |
BCC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-08-14689 | 8/20/2024 12:00:00 AM | 8/21/2024 3:00:59 PM | 8/21/2024 12:00:00 AM | |||||||
6577 | عمر مجيد السعدون | 33863105 | جميع الأقسام تمتاز بأفضل واسرع الخدمات المقدمه شكرا لكم من القلب |
BCC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-08-77235 | 8/20/2024 12:00:00 AM | 8/21/2024 3:03:52 PM | 8/21/2024 12:00:00 AM | |||||||||
6578 | عبدالباقي | 37990001 | قسم الاسنان يحتاج الى تطوير من حيث الية اخذ المواعيد. سوء تنظيم حق انتظار مواعيد قسم الاسنان عند المدخل
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تم التواصل مع المراجع وشرح له الية التسجيل واعلامه بامكانية حجز المواعيد عن طريق الهاتف |
MJK | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-08-89241 | 8/22/2024 12:00:00 AM | 8/22/2024 11:01:41 AM | 8/22/2024 12:00:00 AM | |||||||
6579 | MohamedAli Mohamed Saleh | 830501690 | 38320341 | الإخوة الكرام الطيبين في وزارة الصحة بعد التحية والتقدير لكم جميعا والاشادة بمجهوداتكم التي يشهد لها القاصي والداني في خدمة الوطن والمواطنين والمقيمين وبعد لدي شكوى وأرجو منكم التكرم علي بحل المشكلة والشكوى حيث اني اذهب الى مستشفى بنك البحرين الوطني في عراد للمعالجة وفي المستشفى يوجد عدد قليل من الكراسي المتحركة ويعضها على وشك التكسر والتهشم وهذا شيء خطر جدا على المرتضي اذا سقط مريض من على الكرسي المتحرك نتيجة اصابته بسبب تكسر الكرسي فأرجو منكم ارسال كراسي متحركة جديدة وبكمية وافرة لخدمة المرضى |
تم الاتصال بالعميل واخبار بأنه اغلب الكراسي المتحركه جديده وانه سيتم تجربة جميع الكراسي المتحركه وسيتم استبعاد الغير صالح للاستخدام |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-08-62168 | 8/22/2024 12:00:00 AM | 8/22/2024 12:49:17 PM | 8/22/2024 12:00:00 AM | |||||||
6580 | لولوة الدوسري | 33139001 | تقييم المراجع: رأيك في تعمال موظفي المركز عامة. (سيئ) تقييمك لسرعة الخدمات. (سيئ) مدى رضاك عن الخدمة المقدمة. (سيئ)
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لم ترد على الاتصال 10:19 10:59 12:55
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MJK | Administrative | Complaint | Service Quality | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-08-06379 | 8/24/2024 12:00:00 AM | 8/25/2024 1:04:51 PM | 8/25/2024 12:00:00 AM | |||||||
6581 | RANJANA MATHUR | 600912418 | 97339403600 | kkishoremathur@gmail.com | CPR NUMBER 600912418 MRS RANJANA MATHUR HAVE A VALID WORK PERMIT WITH HEALTH INSURANCE (ENCLOSED RECEIPT OF WORK PERMIT AND HEALTH INSURANCE), BUT WHEN WE GO THE SHAIKH SABAH HOSPITAL UMAL HASSAM THEY SAID YOU DONT HAVE INSURANCE. AS WE ARE HAVING A FILE THEIR FOR LAST 30 YEARS AND WE WANT TO CONTINUE THE SAME HEALTH CENTRE (LAST YEAR WE TOOK THE GOLDEN VISA ALSO). THEY ALSO STOPPED OUR MEDICINE SAYING NO INSURANCE. KINDLY RESOLVE THE ISSUE ASAP AS THIS IS RELATED TO OUR HEALTH. |
السلام عليكم |
SKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-08-51278 | 8/21/2024 12:00:00 AM | 8/26/2024 8:58:13 AM | 8/25/2024 12:00:00 AM | |||||
6582 | HASAN HAMZA HASAN AHMED | 980604869 | 36254440 | hassanhamza56@gmail.com | نني اعاني منذ ما ال يقل عن 13 سنة من كثرة االغماء و تم تشخيصي سابقا في مستشفى السلمانية بعد عمل Description Case االشعه المقطعيه و التخطيط على انه لدي كهرباء زائده . وتم صرف ادويه ليي والحمد هلل تحسنت حالتي قليال . ولكن حصلت ليي مثل هذه الحاله وهي االغماء في تاريخ 8/8/2024 و قمت بزيارة مستشفى جدحفص الطبي عند الساعه 23:20 تقريبا و دخلت على الدكتور )حسن علي عباس صالح ( وشرحت له حالتي وكنت اعاني في مثل الوقت من الم في االذن . بينت له انني لم أستطع الذهاب للعمل في هذا اليوم و اريد اجازة مرضية ليوم واحد . فقال انه شخص األذن على انها سليمه وال تستدعي إجازة مرضية واذا اردت اجازة مرضية على االغماء فذهب لطبيب االعصاب وليس لي . علمًا ان الساعه كانت 23:20 تقريا وليس عندي الكثير من الوقت للذهاب ألي طبيب آخر . وعلى اثر ذالك تعرضت لمشكله مع صاحب العمل حيث انني لم اقدم له إجازة مرضية او ما يثبت مرضي . فهل يعتبر اإلغماء حالة عاديه ال تستدعي الغياب عن العمل ؟ |
تم التواصل مع المراجع و التأكد من استقرار وضعه الصحي. تم التواصل مع الطبيب بخصوص وضعه الصحي |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-08-01252 | 8/11/2024 12:00:00 AM | 8/27/2024 10:25:50 AM | 8/12/2024 12:00:00 AM | |||||
6583 | SAYED HASHEM ALI HASHEM MAHFOODH | 040107663 | 33263989 | hashimalmosawi375@gmail.com | عند ذهابي الى مركز جدحفص الصحي امس الخميس )٢٠٢٤-٨-٨( عند الساعة الرابعة تقريب ًا ألم مرض السكلر، قمت بزيارة الطبيبة زينب اسماعيل غرفة ،٤ فأخبرتها بوضعي الصحي واالالم التي اشعر بها وطلبت منها اجازة مرضية لنفس اليوم ألنني لم اذهب الى العمل، اال انني تفاجأت بأنها قالت لي ان ليس بك أي الم وكالمك غير منطقي وطلبت مني عمل فحص دم، قمت بعمل فحص الدم و تبين أن نسبة الدم جيدة حسب كالم الدكتورة، فقالت لي لن أعطيك اجازة مرضية و ان اردت ان تقدم شكوى فهذا اسمي و اشارت لي .بيدها الى الباب بمعنى ان اخرج من غرفته |
تم التواصل مع المراجع و التأكد من استقرار وضعه الصحي. تم التواصل مع الطبيبة و تنبيهها بمراعات ظروف المرضى الصحية و حسن التعامل و الكلام اللبق معهم و عدم تكرار ما حدث. |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-08-97266 | 8/11/2024 12:00:00 AM | 8/27/2024 10:30:40 AM | 8/12/2024 12:00:00 AM | |||||
6584 | AMAL SALMAN AHMED SALMAN | 741104660 | 33282668 | السيدة فاطمة شاكر الصفاف رئيس مجلس الادارة مركز جدحفص الصحي السلام عليكم و رحمة الله و بركاته نود أن نعبر عن خالص الشكر و التقدير لجهودكم المبذولة في توفير احتياجات المرضى و بالخصوص مرضى السكلر أن اهتمامكم العميق برفاهية المرضى يعكس قيم القيادة الانسانية و الرؤية الحكيمة التي تتبنونها. ان تحسين خدمات الرعاية الصحية و تلبية احتياجات مرضى السكلر هو امر بالغ الاهمية ، و قد ساهمت جهودك في تحقيق هذه الاهداف بشكل ملموس . نحن نقدر كل ما تقومون به من اجل تحسين البيئة العلاجية و دعم المرضى في مواجهة تحديات الصحية أشكركم مرة اخرى على التفاني و الاخلاص و نتطلع الى المزيد من النجاحات تحت قيادتكم الحكيمة مع اطيب التحيات من مرضى السكلر |
تم التواصل مع المريضة و شكرها تقديرا لها |
JHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-08-35323 | 7/30/2024 12:00:00 AM | 8/27/2024 10:49:51 AM | 7/30/2024 12:00:00 AM | |||||||
6585 | HUSAIN ABDULLA ABDULHASAN ABDULLA | 820901873 | 33502660 | موظفة الصيدلية مع توفرهم لا يجلسون على الكونتر مع وجود العديد من المراجعين |
تم التواصل مع المريض و توضيح بعض الأمور المتعلقة بالشكوى المرفقة، حيث انه هناك وصفات تستدعي وقت اكثر لتحضيرها من خلف الكونتر و تحتاج الى مراجعة اخرى من موظف اخر للتاكد من عليها قبل صرفها ، أو أنه وقت تبديل شفت و العديد من الاسباب الاخرى وأوضحنا أنه بالتاكيد الأولوية للمريض و قد تفهم المريض ذلك |
JHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-08-39848 | 8/28/2024 12:00:00 AM | 8/28/2024 11:51:44 AM | 8/28/2024 12:00:00 AM | ||||||
6586 | حابس حسن محمد | 790913186 | 39150144 | مدخل المركز بحاجه إلي مدخل أمامي نفس كابينه مع بوبه لعزل الحراره من الدخول من بوابة المركز لأجل الإستفاده من مكيفات داخل الإستعلامات |
تم التواصل مع المريض وشكره على المقترح وتم اخباره بأنه سيتم توصيل المقترح إلي المعنيين في الوزاره |
BCC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-08-95063 | 8/27/2024 12:00:00 AM | 8/28/2024 2:26:50 PM | 8/28/2024 12:00:00 AM | |||||||
6587 | JAAFAR NADER JAAFAR ALQAIDOOM | 970600860 | 33443277 | أود أن أبلغكم بأنه تم إخباري من قبل قسم الاستقبال بأن ورقة الإجازة المرضية متاحة على موقعكم الإلكتروني. لكن بعد محاولتي الدخول إلى الموقع، لم أتمكن من العثور عليها. بالإضافة إلى ذلك، حاولت الاتصال بالمركز الصحي عدة مرات، ولكن للأسف لم يتم الرد على الهاتف. |
تم التأكد من وجود الإجازة المرضية في الموقع الالكتروني. تم التواصل مع العميل لإبلاغه بذلك و لم يتم الرد على الاتصال |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-08-34225 | 8/29/2024 12:00:00 AM | 8/29/2024 9:18:49 AM | 8/29/2024 12:00:00 AM | ||||||
6588 | TUFOOF MURTADHA ABDULLA ALHALWACHI | 900906618 | 33434919 | السلام عليكم، نحن كأمهات عاملات يتحتم علينا حل بعض المسائل البسيطه المتعلقه كتغيير مواعيد تطعيم الاطفال عن طريق اتصال هاتفي فقط، لكن المشكله هو عدم الرد على الهاتف ابدا ابدا، و هي خدمه متوفره عند الاتصال بمركز جدحفص الصحي للتواصل مع قسم رعاية الامومه، نتمنى التجاوب و الرد على الاتصالات لتسهيل التواصل مع ولي الامر و توخي عواقب تأخير تطعيم الطفل لاي سبب كان . |
تحية طيبة وبعد بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 1-9-2024 تم التواصل مع صاحبة الشكوى طفوف الحلواجي الرقم الشخصي : 900906618 و وتم إخبارها بآلية حجز وتغيير المواعيد حيث يتم تغيير موعد الرعاية عن طريق مركز الإتصال او عن طريق الحضور الشخصي لأنها عيادة تخصصية . وتم إعطائها موعد بتاريخ 3-9-2024 على حسب طلبها إذ أن موعدها السابق كان بتاريخ 9-9-2024. هذا ما لزم مع خالص شكري وتقديري على المتابعة . قسم الرعاية الصحي نائب رئيس قسم الرعاية رجاء علي 66672991 |
JHC | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-25753 | 9/1/2024 12:00:00 AM | 9/12/2024 11:35:05 AM | 9/1/2024 12:00:00 AM | ||||||
6589 | NIDA ALSAFFAR | 970902484 | 66363520 | I am filing a complaint against isa town health care center I came early in the morning around 8:50 to get an appointment with the Dr for blood work , I have been fasting and requested a leave from work just for this , they gave me an appointment at 12 ! When they are no longer open for blood work test ?? Where am I supposed to go ? I’m still waiting for my appointment after 2 hours and a half and I can’t leave because I don’t want to miss my appointment |
تم التواصل مع العميلة و الاعتذار منها لعدم توفر مواعيد قريبة ، و أوضحنا لها بأنها يمكنها في المرات القادمة حجز مواعيد مسبقة عن طريق برنامج صحتي أو الاتصال بمركز الاتصال على الرقم 80007000 للحصول على مواعيد بأوقات تتناسب معها ، كما أبلغناها بأن خدمة سحب الدم متوفرة في المركز حتى الساعة 14:00 ظهرا . |
IHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-80479 | 6/25/2024 12:00:00 AM | 9/1/2024 2:11:28 PM | 6/26/2024 12:00:00 AM | ||||||
6590 | Ali Alkhayyat | 911000755 | 97336661410 | ali.alkhayat666@gmail.com | مرحبا - الله عطيكم الصحة والعافية. الموضوع: برنامج صحتي سبق وان سجّلت ولدي (حسن علي عباس الخياط) رقمه الشخصي 230902995. قدّمت طلب تسجيله خمس مرات بمستشفى مدينة عيسى (الي بين سند والمنطقة التاسعه). لكن من غير فايدة. لا ازال غير قادر على حجز موعد في العيادة العامة بسبب انه غير مسجّل. عندي طلب: اذا ممكن تسجلونه على برنامج (صحّتي) اكون شاكر لكم. ا |
تم التواصل مع العميل و أبلغناه بأنه تم إضافة الطفل على طبيبة العائلة / أمينة سلمان ، و بإمكانهم الأن حجز المواعيد عن طريق برنامج صحتي |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-74950 | 7/1/2024 12:00:00 AM | 9/2/2024 7:39:08 AM | 7/1/2024 12:00:00 AM | |||||
6591 | جواهر فيصل | 980402522 | 66688858 | Jaljowder46@gmail.com | السلام عليكم .. عندي شكوى بخصوص مركز مدينة عيسى مايردون على التلفون كلش .. انا عندي موعد سونار متابعة حمل من اسبوعين .. لكن صادني ظرف ومارحت واتصل فيهم مايردون وللحين محد كلمني 17480888 هذي الرقم الي اتصل فيه عليهم |
تم التواصل مع العميلة و الاعتذار منها ، و تم تنسيق موعد لها للالتراساوند |
IHC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-16293 | 7/23/2024 12:00:00 AM | 9/2/2024 7:53:22 AM | 7/23/2024 12:00:00 AM | |||||
6592 | Salama Alkaabi | 901010871 | 33037303 | salama.mahmood.alkaabi@gmail.com | للاسف الشديد، وللاسف الشديد،الصيدلانيه عطتني ابر انسولين فاسده. ذهبت للصيدليه اخذ ابر ولدي واتضح ان الوصفه انتهت، فطلبت منها بكل احترام ممكن تعطيني ابر لان الولد ماعنده انتهت مده الابر الي عنده. وعطتني ابر بدون نقاش وشكرتها وااااجد ودعيت لها بالتوفيق وفرحت واجد لانها كانت متعاونه لكن للاسف الشديد عطتني ابر فاسده, ولدي صار له يومين يعاني من ارتفاعات لهذا السبب مو حرام عليها؟ كان بامكانها ترفض حرام ارواح البشر مو لعبه
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تم التواصل مع والدة المريض 180113291 والذي له أقلام انسولين من نوع Novorapid واشتكت بفساد الإبرة لان عند استخدام القلم نسبة السكر تظل مرتفعة ولا تنتظم.. تم اخبار والدة المريض بضرورة المتابعة مع الطبيب ليتأكد من الجرعات المناسبة للمريض.. وتم أيضاً التأكيد على والدة المريض بأن لا توجد أي شكوى من أي مريض آخر على عدم فاعلية هذا الدواء خلال هذه الفترة. وخصوصاً بأن المريض طفل صغير ومؤخراَ فقط تم تشخيصه بالمرض فمن الطبيعي عدم انتظام نسبة السكر..
ولا ضير من رفع الموضوع للمخازن للتواصل مع الشركة المعنية إن لزم الامر. |
IHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-13971 | 7/30/2024 12:00:00 AM | 9/2/2024 8:03:42 AM | 7/31/2024 12:00:00 AM | |||||
6593 | حوراء | 001010409 | 32201334 | قد قامت بزيارة مركز مدينة عيسى الصحي و لم تصدر لها إجازة مرضية |
تم التواصل مع المريضة و التأكد من وجود الاجازة المرضية |
IHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10202 | 10202 | 24-09-35921 | 8/5/2024 12:00:00 AM | 9/2/2024 11:09:31 AM | 5/5/2024 12:00:00 AM | ||||||
6594 | ZAINAB SAEED JASIM ALI | 010303219 | 66342221 | senuoyrina@gmail.com | السلام عليكم اذا بغيت استخرج شهادة اللياقة الصحية من المركز الصحي هل اقدر اطلعها خلال اي وقت من اليوم ؟ او لازم الفترة الصباحية ؟ مركزي .. هو مركز جدحفص الصحي |
تم التواصل مع العميل و عمل اللازم |
JHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-91079 | 9/2/2024 12:00:00 AM | 9/2/2024 9:51:59 AM | 9/2/2024 12:00:00 AM | ||||||
6595 | SALEH MAHDI SALEH ALSHEHABI | 860101126 | 39003235 | smsabh@gmail.com | السلام عليكم وجود خلل ومشكلة تقنية في تطبيق صحتي كالتالي : ١- لا يمكن استخدام التطبيق لحجز المواعيد ومعرفة المواعيد القادمة . ٢- عدم امكانية الحجز عند بعض الأطباء لعدم ظهور أسمائهم ضمن الخيارات عند حجز الموعد مثل دكتورة مريم حميد ناصر . ٣- عدم امكانية تغيير واختيار طبيب عائلة آخر لعدم توفر طبيب العائلة الذي تم اختياره دكتورة فضيلة عباس صالح . ونظراً لوجود العديد من المشاكل التقنية في تطبيق صحتي نرجو منكم إعادة تفعيل الموقع الالكتروني كما كان سابقاً وعدم اقتصار العمل فقط على التطبيق الذي يواجه العديد من الثغرات والسلبيات التقنية شاكرين لكم جهودكم للتسهيل على المواطنين . وشكراً . |
يرجى تحويل الشكوى لقسم تقنية المعلومات تم التواصل مع العميل و شرح الية التسجيل على طبيب العائلة وقد تم التاكد من امكانية حجز موعد على التطبيق صحتي، وقد ظهرت قائمة الاطباء لنفس المجموعة. |
JHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-75453 | 9/2/2024 12:00:00 AM | 9/5/2024 12:57:18 PM | 9/2/2024 12:00:00 AM | |||||
6596 | Shahd Salmeen | 890602549 | 36433117 | السلام عليكم لو سمحتو ابليكشن صحتي ما يشتغل من اسبوع تقريبا ومو قادرين ناخذ مواعيد للمراكز الصحيه .. واذا رحنه المركز يكون الموعد بعيد او متاخر .. ياريت تحلون المشكله |
تم التواصل مع العميل وتم اخباره بأن التطبيق متوقف عن العمل لغرض الصيانه وهناك قنوات اخرى لحجز المواعيد وهي الاتصال بالرقم 80007000 |
NAC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-09-26814 | 9/1/2024 12:00:00 AM | 9/2/2024 10:38:08 AM | 9/2/2024 12:00:00 AM | |||||||
6597 | Noor Adam | 010102418 | 37787765 | nooradam793h@gmail.com | من تاريخ ٢٠٢٤-٨-١٥ يوم الخميس مركز مدينة عيسى الصحي لم يتم رفع االجازة المرضية ، مع ان اخبرني الموظف بأنه سوف تظهر خالل ساعة على الموقع االلكتروني والى االن لم يتم رفع االجازة المرضية ، الى متى مستوى الخدمات سيء ! |
تم التواصل مع العميله بشأن الشكوى المرفوعة ، إذ تم التأكد من وجود الاجازة المرضية |
IHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-95146 | 8/20/2024 12:00:00 AM | 9/2/2024 11:08:48 AM | 8/25/2024 12:00:00 AM | |||||
6598 | Fatima Abdulsamad | 640801730 | 36881199 | samadieh1990@gmail.com | تم التواصل مع العميلة بشأن الشكوى المرفوعه بعدم كتابة الدواء للمريضة حيث أتضح أن المريضة تعاني من إضطراب في القولون العصبي وتتعالج بمستشفى السلمانية قسم الجهاز الهضمي وكان الطبيب هناك يكتب لها دواء ) Librax ( منذ سنين طوال. راجعت المريضة المركز الصحي بناء على طبيب مستشفى السلمانية لكتابة الدواء Librax وهو يعتبر من الأدوية الخاضعة للرقابة وغير متوفر بالمركز الصحي , حيث ان الطبيبه كتبت لها دواء المعده لتهدئة أعراضها. |
تواصلت مع المريضة وأنها متفهمه جدا عدم توفر الدواء في المراكز الصحية وشكرت حسن التواصل معها |
IHC | Administrative | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-35800 | 8/18/2024 12:00:00 AM | 9/2/2024 1:13:54 PM | 8/18/2024 12:00:00 AM | |||||
6599 | SayedHashim AlMusawi | 830106642 | 39956466 | hashimalmoosawi@gmail.com | هناك مشكلة واضحة في خدمة المواعيد بمركز مدينة عيسى الصحي، قسم الاستقبال، والتي تتمثل في: 1. وجود موظفة واحدة فقط في الاستقبال مما يؤدي إلى تراكم المراجعين وتأخير الخدمة. 2. وجود موظفتين في استراحة في الوقت نفسه مما يزيد من نقص الموظفين في الاستقبال. 3. عدم وجود نظام منظم لخدمة المراجعين، حيث يتم خدمة البعض حسب الأسبقية بينما يأخذ البعض الآخر رقم انتظار. للتعامل مع هذه المشكلة، نقترح ما يلي: 1. زيادة عدد الموظفين في قسم الاستقبال لضمان وجود موظفين كافيين في جميع الأوقات. 2. تنظيم نظام الاستراحة للموظفين بحيث لا يتم استراحة الموظفين جميعًا في نفس الوقت. 3. إنشاء نظام محاسبة ورقابة لإدارة المواعيد والخدمة للمراجعين، مثل: - نظام رقم انتظار موحد يضمن خدمة المراجعين حسب الأسبقية. - متابعة ومراقبة أداء الموظفين وسرعة الخدمة. - تطبيق إجراءات تأديبية على الموظفين في حال التأخير أو سوء الخدمة. 4. تحسين بيئة العمل وتوفير الموارد اللازمة للموظفين لضمان كفاءة الأداء. يجب أن يتم تنفيذ هذه الإجراءات بشكل متكامل لحل مشكلة تأخير خدمة المواعيد في قسم الاستقبال بمركز مدينة عيسى الصحي.
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تم التواصل مع مقدم الشكوى و قد أعرب عن استياءه من طول انتظاره في قسم الرعاية لتثبيت موعد فحص الطفل لابنه ، و قد أوضحنا له بأن منضدة الاستقبال في قسم الرعاية غير مفعله و أن خدمة تثبيت المواعيد تقدم في الكاونتر الرئيسي لقسم السجلات . بعد الانتظار توجه المراجع للكاونتر الرئيسي لقسم السجلات و قد كان عدد المراجعين قليل و لا يوجد مرضى على كراسي الانتظار وكانت المنسقة المتواجدة تقوم بتسجيل المراجعين ، وعند استفساره منها ابلغته الموظفة بانها ستقوم بخدمته بعد الانتهاء من المراجع الذي قبله ، و بعد قليل بدأ يتزايد عدد المرضى فطلبت منسقة المواعيد التي فتحت الكاونتر الثاني من المرضى أخذ أرقام لتنظيم العمل مما جعله يستاء مجددا نظرا لطول انتظاره في قسم الرعاية و ارتباطه بالعمل. أوضحنا للمراجع بأنه المنسقة لم تطلب من المراجعين أخذ رقم تعاونا منها لعدم وجود مرضى على كراسي الانتظار ، في حين طلبت المنسقة الثانية تفعيل الأرقام بعد بدأ تزايد المرضى تفاديا للفوضى ، و قد تم التأكيد على المنسقين بضروره حسن التصرف في هذه المواقف و أن يتم تقديم الخدمة لجميع المراجعين بالصورة الصحيحة . كما أوضحنا له بأن منسقة واحده فقط هي من كانت في استراحة ، و أن احدى المنسقات كانت تؤدي مهام تتعلق بالعمل في فتره تواجد منسقة واحدة على الكاونتر ، و أبلغناه بأن الملاحظات التي ذكرها سيتم الأخذ بها بعين الاعتبار. |
IHC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-88950 | 8/27/2024 12:00:00 AM | 9/2/2024 1:41:31 PM | 8/27/2024 12:00:00 AM | |||||
6600 | زهراء ماجد | 011109300 | 38407495 | zahraa1_123@hotmail.com | لم يتحدث لي تغير المركز الصحي على عنواني الجديد ..الى الان المركز الصحي التابع لي القديم .. يجب تحويلي على مركز مدينة عيسى الصحي
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تم التواصل مع العميلة و أبلغناها بأنه تم تحديث بياناتها للعنوان التابع لمركز مدينة عيسى الصحي ، و يمكنها مراجعة مركز مدينة عيسى الصحي لملئ استمارة اختيار طبيب العائلة |
IHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-31400 | 8/27/2024 12:00:00 AM | 9/2/2024 1:45:28 PM | 8/27/2024 12:00:00 AM | |||||
6601 | Batool Qaedi | 951104950 | 34166390 | batooly.5@icloud.com | أسوأ مختبر في مركز مدينة عيسى الصحي من قبل قدمت شكوى لكن من غير أي تغيير أو تقدم الواسطات عندهم شغالة قبل كل شيء وفوقها يردون بقلة أدب رقمي صار له أكثر من ساعة انتظر دوري و جدامي يدخلون ناس أرقامهم للحين ما وصلت حتى ولما دخلت أسمع الموظفة تقول للمريضه اللي توها واصلة انتظري شوي علشان ما يبين دخلتج قبلهم !!وقت اللي سألتني متى بيوصل دوري يردون علي بقلة أدب ويتكلمون بين بعضهم أن نشرح وما يستمعون ترى نفهم ونشوف الواسطات واللعب إلى متى الاستهتار والواسطات وكل مرة لازم موظفة الاستقبال أجوفها يايبه احد من صوبها وتدخل قبل الناس اللي تنتظر بالساعات الرجاء الرجاء حل المشكلة وكل ما نقول شي قالوا شنو نسوي عندنا نقص. |
تم التواصل مع العميلة و تبيَن أن المعني في الشكوى متدربات (طالبات جامعة البحرين) في القسم و ليس الموظفات وتم ابلاغها بأن موظفي المركز يلتزمون بأرقامهم في حال رغبوا في سحب الدم و قد تفهمت العميلة الوضع و أبدت شكرها للموظفة التي تعاملت معها و شكرت حُسن تعاملها و أخلاقها |
IHC | Administrative | Complaint | Behavioral | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-12331 | 8/20/2024 12:00:00 AM | 9/3/2024 9:13:49 AM | 8/21/2024 12:00:00 AM | |||||
6602 | Haya Mohammad | 900209097 | 32371657 | haya.mohd008@gmail.com | Hello, I’m trying to book an appointment through Sehati since sunday for Ibn sina health center. but the app is down. Can you pls give me an appointment for dr Mona tomorrow 3 September at 5:30? Im also attaching the picture of the issue im facing pls fix it. Thank you. |
تم التواصل مع المريضه اكثر من مرة و لم يتم الرد على الرقم و بخصوص الشكوى ان موقع الوزارة لا يعمل حاليا كذلك هاتف البداله في مركز ابن سينا لا تعمل و يتم العمل لتبديل بداله المركز |
ISC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 24-09-20504 | 9/2/2024 12:00:00 AM | 9/5/2024 7:57:41 AM | 9/5/2024 12:00:00 AM | |||||
6603 | HASHMEYA SAYED ISA HASHEM ABDULLA | 980900514 | 38228932 | Hashmeya.almajed@gmail.com | كيف اغير طبيب العائلة؟ علما بأني راجعت المركز ولكن يرفضون تغيير الدكتور او حجز موعد لدى دكتورة وعند دخول برنامج صحتي لايمكنني اختيار دكتور اخر |
تم الاتصال عدة مرات بالعميلة و لم يتم الرد |
JHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-18867 | 9/5/2024 12:00:00 AM | 9/5/2024 12:36:06 PM | 9/5/2024 12:00:00 AM | ||||||
6604 | لا يوجد | 66628066 | قسم التمريض تعامل سيئ جداً شفت ماقبل الساعة 11 المشكلة الساعة 10
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تم التواصل مع المريض و معرفة الاسباب و شرح الية العمل في المركز بخصوص تضميد الجروح و اتباع الطلب الطبي على التاريخ المذكور في برنامج الI-Seha
و هذا ما لزم و لكم جزيل الشكر |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10899 | 10899 | 24-09-15728 | 9/4/2024 12:00:00 AM | 9/5/2024 10:45:32 AM | 9/5/2024 12:00:00 AM | |||||||
6605 | Hasan Kadhem | 920901999 | 33445586 | قام المركز الصحي اجراء تحليل للوالدة ثم وصف ابر فيتامين B12 مرة كل شهر لفترة 180 يوم، ولكن في كل مرة تذهب لاخذ الجرعة يخبرونا بعدم توافرها وعلينا شراءها من الخارج واحضارها للمركز دون مراعاة لكبر سن الوالدة وقد تكون ذاهبة بمفردها لتلقي العلاج،، يرجى منكم اتخاذ اللازم تجاه هذا التقصير لضمان توفير خدمات صحية للمواطنين مجانية وخصوصاً لكبار السن. |
تم الاتصال بالمريض بنفس اليوم 5/9/2024 بخصوص شكواه من نقص ابر vitamin B12 في المركز واخباره ان هذا النوع غير متوفر حاليا في المخازن بسبب نقص الماده الفعاله نفسها ولكننا نعمل على توفيرها في أقرب وقت وسنتواصل معه بمجرد استلام الدواء |
NHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-09-06199 | 9/5/2024 12:00:00 AM | 9/8/2024 2:53:29 PM | 9/5/2024 12:00:00 AM | ||||||
6606 | معتز خالد علي | 38160800 | motazkhernobi@gmail.com | أرجو اعطاء بطاقة الرقم قبل تجمهر المراجعين عند الباب لأن ذلك ليس من التحضر وليس منظرا لائقا وجود المراجعين عند الباب الرئيسي وليس عدلا لأن الأدوار سوف تختلط ولن يعرف من قدام أولا شكرا( الأستقبال )أنا كنت أول الواصلين الساعة (6:41) قال لي موظف الأمن أنته الأول وعندما فتح الباب تجمع المراجعين وقد صار دوري الثالث وعندما تكلمت مع موظف الأستقبال قال لي لايعنيه الأمر وانتظر على حسب رقم البطاقة المعطاه لك |
تم المناقشة مع المريض من قبل رئيس مجلس الإداره وشرحت له آلية الحصول على موعد لطبيب الأسنان سواء بالحضور الشخصي أو الحجز عن طريق مركز المعلومات وبينت له أيضا بأن البوابة غير مسموح أن تفتح قبل الساعه السابعه صباحا لجميع المراكز الصحيه وذلك لعدم وجود طاقم طبي متواجد قبل الساعة السابعة صباحا في حال حدوث أي حالة طارئه |
BCC | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-09-62170 | 9/8/2024 12:00:00 AM | 9/8/2024 2:56:31 PM | 9/8/2024 12:00:00 AM | ||||||
6607 | فاطمة حرحوش | 510078370 | 39904089 | mohamed.e.salman@gmail.com | السلام عليكم بخصوص العلاج الطبيعية لقد أخبرني الدكتور بتحويل الي مستشفى الشيخ جابر الموجود في باربار و لقد تم تحويلي الي مستشفى بن سيناء للعلاج الطبيعي الرجاء تحويلي من سيناء الي شيخ جابر ولكم جزيلا الشكر |
تم التواصل مع المريضة فاطمة حسن الحرحوش (الرقم السكاني: 510078370) و توضيح الأمر و ترتيب موعد لها |
ISC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 24-09-44919 | 9/8/2024 12:00:00 AM | 9/9/2024 11:46:26 AM | 9/9/2024 12:00:00 AM | |||||
6608 | Maryam Alradhi | 950500119 | 38810109 | السلام عليكم غيرت عنواني السكني منذ سنه ونصف ولكن اواجه مشكله في حجز المواعيد عن طريق برنامج صحتي حيث لم يتم تحديث عنواني السكني في برنامج صحتي ، علماً انني راجعت مركزي الجديد ( نعيم ) اكثر من مرة والى الان لا استطيع حجز اي موعد عن طريق برنامج صحتي |
تم الاتصال بقسم السجلات في الوزاره لازالة الربط على طبيب العائلة في مركزها السابق والاتصال بالمريضه لاعلامها بحل المشكله |
NHC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-09-18928 | 9/9/2024 12:00:00 AM | 9/9/2024 4:06:45 PM | 9/9/2024 12:00:00 AM | ||||||
6609 | Rodrigo | 66730120 | An Staff are Nice and Frindly |
تم شكر الموظفين |
NHC | Administrative | Appreciation | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 24-09-82145 | 9/4/2024 12:00:00 AM | 9/9/2024 4:13:09 PM | 9/5/2024 12:00:00 AM | ||||||||
6610 | Eman Ali | 83050296 | 39333899 | لم أتمكن من الحصول على نسخة من اجازتي المرضية والتي قد صدرت بتاريخ ٣ سبتمبر ٢٠٢٤ من قبل الدكتورة رحاب ميرزا من مركز جدحفص . وقد تم ابلاغي بأنه لا يمكن أن يزودوني بنسخة ويجب علي ان اطبعها من النظام وعند الدخول للنظام لم أجدها. ما الحل؟ 830502963. ارجو منكم توفير الاجازة لتفادي الحاجة للذهاب مرةاخرى للمركز. شاكرة لكم تعاونكم |
تمت إضافة الإجازة المرضية |
JHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-90130 | 9/10/2024 12:00:00 AM | 9/10/2024 2:28:33 PM | 9/10/2024 12:00:00 AM | |||||||
6611 | Mohamed Ali Haji | 571203612 | 39644414 | mahaji99@gmail.com | السلام عليكم .. اريد ان أبلغ عن أرقام الاتصال بمركز صباح السالم في ام الحصم.. حيث أن أرقامهم لاتعمل منذ اكثر من سنة إذ حاولت الاتصال بهم مرارا ولا احصل على اي جواب وعندما استفسرت منهم عند ذهابي للمركز أخبروني ان ارقامهم لاتعمل ولم يتم تصليحها منذ فترة طويلة فهل يعقل ان يجب علي الذهاب إلى المركز لأخذ موعد للوحدة المتنقلة كل مرة قبل الموعد للطلب منهم الذهاب إلى منزل المريضة لأخذ عينة الدم |
السلام عليكم تم الإتصال بالمراجع الذي تبين بأنه يريد خدمه من قسم الرعاية والطفولة لإرسال أحد موظفي الخدمات المتنقله لسحب الدم لوالدته قبل موعد الأمراض المزمنه وتم إبلاغ قسم الرعاية بالإتصال بالمراجع لترتيب الذعب وسحب الدم لوالدته مع تحياتي إسماعيل درباس إداري مركز الشيخ صباح السالم |
SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-09-33560 | 9/10/2024 12:00:00 AM | 9/10/2024 2:09:37 PM | 9/10/2024 12:00:00 AM | |||||
6612 | Abdulrahman Aghafoor | 920900518 | 33330874 | Dear team, I am writing to address my situation at Naim health center with Dr. Haidy tawfiq toma. I had appointment at 8:55 AM and i have been waiting since 8:30AM, but Dr. failed to announce my name, when i enquired about my appointment, doctor said that why you did not come at your time. However i cannot enter doctor’s room unless my name is called, i got attended at 9:40 by dr. Dr. failed to acknowledge my health issues, i reported having fever and stomach ache for last three days. She said since u dont have fever at the moment so you dont have any issue, tell me what issue you have right now. I re-iterated that I have stomach pain and unable to eat proper meals without pain and fever. I was not given any tests, or any antibiotic. The nurse nly medicine given was for passing stool easily and panadol for fever and pain without checking for root cause, even after several requests. Later dr called me twice on my personal number to follow up with me, which in unusual&unprofessional |
تم التواصل مع صاحب الشكوى من قبل مسئولة الأطباء وو ادعى انه لم يتم المناداة عليه من قبل الطبيبة المعنية و قام بتجديد موعده و الطبيبة نادته بعد 15 دقيقة من اعادة تسجيل الموعد الا انه الطبيبة تقول انها نادته و قد يكون احتمال انها نادته قبل قدومه للمركز الصحي المريض لم يعجبه طريقة العلاج حيث انه الطبيبة قالت له انه لا يحتاج الى مضاد حيوي لعدم وجود الاعراض التي تستدعي ذلك بينما أكدت الطبيبة انها قامت بفحص البطن جيدا و ارتات انه لا يحتاج لمضاد حيوي و لم ينكر المريض ذلك استنكر المريض اتصال الطبيبة للتأكد من استلامه ادويته بانه تصرف غير مهني بينما قالت الطبيبة انها اتصلت للتأكد من انه المريض راضي عن العلاج المصروف له و انه قد استلمه من الصيدلية و قد شرحت للمريض انه بإمكان الطبيب الاتصال بالمريض للاطمننان على وضعه و لا يتعبر انتهاكا للخصوصية و المهنية تم الاعتذار من المريض عن التأخر في مناداته و قبل الاعتذار و قدم الشكر لعموم الموظفين للخدمات التي يقدمونها للمرضى حث انه يتعالج في مركز النعيم الصحي منذ الصغر |
NHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-09-84578 | 9/10/2024 12:00:00 AM | 9/11/2024 2:44:11 PM | 9/11/2024 12:00:00 AM | ||||||
6613 | خالد السرحان | 33933617 | ارجاع المواعيد عن طريق الهاتف لا داعي لغرفة التقييم
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تم التواصل مع المريض و شرح الية الرعاية العاجلة في المركز و اعلامه بتواجد مواعيد عن طريق الهاتف في الفترة المسائية |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-09-17891 | 9/10/2024 12:00:00 AM | 9/12/2024 9:33:39 AM | 9/12/2024 12:00:00 AM | |||||||
6614 | عامر المخرق | 590112252 | 39664455 | aamerj13@gmail.com | طلب تغيير طبيب العائلة |
تم التواصل مع المريض وشرح اليى تغيير طبيب العائلة وبان نظام تغيير الطبيب حاليا موقف ، ويمكنه التسجيل على الطبيبة كونها بنفس المجموعة عن طريق الاتصال ب مركز الاتصالات أو الحضور الشخصي للمركز |
AAK | Administrative | Enquiry | Reception | High | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-09-90758 | 9/10/2024 12:00:00 AM | 9/12/2024 10:35:37 AM | 9/10/2024 12:00:00 AM | ||||||
6615 | أماني أبوهندي | 38351654 | يجب وضع مكتب شكاوي ومراقبين بالمركز المركز لا يحترم المريض اسلوب أكثر من سيئ لا يوجد تقييم جيد من الاطباء للحالة متعالين بشكل كبير عدم توفير معلومات كافية عن الاقسام، شكوىى لمدى سؤء و تعامل الكادر الطبي في المركز وتوجيه اهانات وعدم قبول المريض بحجة لا توجد حرارة او زكام. |
تم الاتصال بصاحبة الشكوى اليوم مرتين الساعة 17:00 والساعة 17:30 ولم يتم الرد |
SJC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-09-89436 | 9/9/2024 12:00:00 AM | 9/12/2024 10:35:59 AM | 9/9/2024 12:00:00 AM | |||||||
6616 | بيان علي | 97120890 | 38880727 | bayan.alshaikh97@gmail.com | عدم الرد على الاتصالات وعدم تغيير الموعد الخاص بعيادة الحوامل بعد ان تمت التاكيد عليها من قبل الموظفة بانه سيظهر لها الموعد من خلال تطبيق صحتي |
تم التواصل مع المريضة وبحث الشكوى والتاكيد بانه سيتم توجيه الجميع للرد على الالتصالات وتم تحجز موعد على العيادة |
AAK | Administrative | Complaint | Facilities and Services | Mother and Child Care | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-09-80398 | 9/12/2024 12:00:00 AM | 9/12/2024 10:43:40 AM | 9/9/2024 12:00:00 AM | |||||
6617 | لا يوجد | لا يوجد | لا يوجد | خدمات العلاج الطبيعي سيئة بقسم الرجال ولا يوجد اهتمام بالمرضى |
تم رفع الشكوى الى رئيس قسم العلاج الطبيعي للنظر فيها وبحثها مع موظفي القسم |
AAK | Proffesional | Complaint | Facilities and Services | Physiotherapy | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 24-09-24648 | 9/8/2024 12:00:00 AM | 9/12/2024 10:46:28 AM | 9/3/2024 12:00:00 AM | ||||||
6618 | لا يوجد | لا يوجد | لا يوجد | ايجاد حل للحالات الخاصة وذوي الاحتياجات للحصول على مواعيد بعيادة الاسنان والخدمات الاخرى |
سيتم طرح الطلب باجتماع مجلس الادارة ، والمركز وجيمبع الموظفين يبادرون على تقديم الخدمات الصحية لذوي الهمم والحاالت الخاصو ولهم الأولوية من بين المرضى والمراجعين . |
AAK | Administrative | Enquiry | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 24-09-34046 | 9/5/2024 12:00:00 AM | 9/12/2024 10:50:58 AM | 9/5/2024 12:00:00 AM | |||||||
6619 | حنان محمد | - | 36776614 | hananmohammed94@gmail.com | شكر وتقدير للدكتورة منال الدعيسي والقابلة ريحانة على الخدمة الممتازة |
تم التواصل مع المريضة وتقديم الشكر لها على تقدريها للخدمة التي يقوم بها الموظف |
AAK | Administrative | Appreciation | Mother and Child Care | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 24-09-47071 | 8/24/2024 12:00:00 AM | 9/12/2024 10:56:07 AM | 8/24/2024 12:00:00 AM | ||||||
6620 | Sayed jehad Almahari | 980504325 | 32124696 | S.jehad_almahari@hotmail.com | السلام عليكم ورحمة الله وبركاته ، ذهبت امس الى المستشفى بتاريخ ٩/٩/٢٠٢٤ لتلقي العلاج من الام اعاني بها لأسفل الظهر والممرضة اخبرتني بأنها كتبت لي يوم اجازه ولكن تفاجأت اليوم بعد الدخول الى الموقع ان الاجازة الطبية لم يتم ادراجها ضمن الاجازات الطبية من خلال خدمة طباعة الاجازات المرضية اتمنى مساعدتي فيما يخص هذا الامر |
السلام عليكم تم التواصل مع المراجع عن طرف الدكتور حسين التاجر نائب رئيس مجلس الادارة وتبين وجود الإجازة المرضية بالسيستم وتم ارسالها للمراجع عن طريق الايميل |
SKC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-09-68428 | 9/10/2024 12:00:00 AM | 10/9/2024 10:22:52 AM | 9/12/2024 12:00:00 AM | |||||
6621 | مكي الكوفي | 761100873 | 33144632 | abumajtaba@gmail.com | عدم امكانية حجز موعد في الفترة الصباحية من خلالا تطبيق صحتي |
تم التواصل مع المريض واخباره ان طبيب العائلة اذا كانت غير موجودة لا تظهر له بالقائمة وتم التاكيد عليه بان سيتم رفع الموضوع وبعد تديث التطبيق تم حل المشكلة له |
AAK | Administrative | Complaint | Appointments | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-09-52436 | 8/5/2024 12:00:00 AM | 9/12/2024 11:00:56 AM | 8/5/2024 12:00:00 AM | |||||
6622 | Mohammed Mistry | 740626825 | 36789750 | TABREZMISTRY@HOTMAIL.COM | Dear Sir / Madam Today my daughter (Ms Aisha Mohammad Tabrez Mistry, CPR No 000814636) visited Shaikh Sabah Health Centre, Umm Al Hassam at 5.30 pm. The doctor confirmed that she is have viral fever and throat congestion. She told to download the Medical Leave Certificate from MoH website by entering the details. She is entering her all the details i.e. CPR number, Expiry date and Block number, but she is unable to download the Medical Leave Certificate. Therefore I am requesting your help and support for issuing the Medical Leave Certificate for my daughter Ms Aisha Mohammad Tabrez Mistry. I will much appreciate your cooperation in this regard. Thanking you in advance 🙏 Mohammad Tabrez Ismail Mistry |
السلام عليكم تم التواصل مع المراجع وتبين وجود الشهاده الطبيه وتم ارسالها له عن طريق الإيميل
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SKC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-09-67499 | 9/11/2024 12:00:00 AM | 10/9/2024 10:21:14 AM | 9/12/2024 12:00:00 AM | ||||||
6623 | مكي الكوفي | 761100873 | 33144632 | عدم امكانية حجز موعد على طبيب العائلة عن طريق صحتي |
تم التواصل مع المريض واخباره بقنوات حجز المواعيد بالمركز الصحي |
AAK | Administrative | Complaint | Appointments | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-09-38598 | 8/5/2024 12:00:00 AM | 9/12/2024 11:03:46 AM | 8/5/2024 12:00:00 AM | ||||||
6624 | ZAINAT HABIB HAJI ALI | 800405544 | 39648582 | z.habib8@gmail.com | ذهبت إلى مركز جدحفص الصحي لتغيير غيار الحرق توجهت لغرفة المعالجة الساعة العاشرة و النصف و طلبت من الموظف بتغيير و علاج مكان الحرق حيث انني مريضة سكر و اصرت على تلقي العلاج يوميا في المركز في غرفة المعالجة و عليه الموظف رفض ادخالي لاني حضرت للعلاج في هذا الوقت معللا ان العلاج هذه الحالات تتوقف عند الساعة العاشرة و طلب مني الحضور غدا السؤال هل بعد العاشرة تتوقف هذه الخدمات في المركز و تفاقم الجرح و عدم علاجة و الضرر الذي سيلحص بالجرح من ال المسؤؤول عنه انني مريضة سكر و الجرح يخرج منه دم عند لمسه |
تحية طيبة وبعد نود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 2-9-2024 حيث تم التواصل مع صاحبة الشكوى زينات علي الرقم الشخصي : 800405544 ومعرفة جميع حيثيات الموضوع تبين أن عنوان المريضة غير تابع لمركز جدحفص الصحي وانها تتبع منطقة المحرق ولابد من دخولها للتصنيف حال الحاجة للعلاج بما ان المركز التابعة له قيد العمل . كما انه تم اعلامها بامكانية التعاون وعمل تضميد للجرح على ان يكون قبل الساعة العاشرة والنصف مساء وذلك لان النوبة الليلية تكون مقتصرة على استقبال الحالات الطارئة.. وذلك وقد عبرت صاحبه الشكوى عن شكرها على الاستجابة. هذا ما لزم مع خالص شكري وتقديري على المتابعة . |
JHC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-56183 | 9/2/2024 12:00:00 AM | 9/12/2024 11:35:48 AM | 9/2/2024 12:00:00 AM | |||||
6625 | LAYLA AHMED ABDULLA ALNAJJAR | 850800927 | 33334041 | الشكر الجزيل لملائكة الرحمة ذات الاخلاق العالية الممرضة زهرة علي على حسن التعامل مع المرضى |
تم التواصل مع موظفة التمريض و شكرها |
JHC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-09-45220 | 9/7/2024 12:00:00 AM | 10/6/2024 11:26:58 AM | 9/7/2024 12:00:00 AM | |||||||
6626 | JAAFAR ABDULREDHA MERZA JAAFAR | 870602926 | 33300557 | دكتور مناف و نعم الطبيب صاحب أخلاق عالية و معاملة حسنة و تشخيص متقن |
تم التواصل مع الطبيب المعني و شكره |
JHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-09-82559 | 9/6/2024 12:00:00 AM | 10/6/2024 11:24:03 AM | 9/6/2024 12:00:00 AM | |||||||
6627 | Hawra Jawad | 33898075 | عيادة الاسنان 3 دكتور محمد شهدة سوء اخلاق من الدكتور و تلفظ بألفاظ غير لائقة و يقول لي لا يوجد نظافة شخصية و اهمال من طرفي في متابعة علاج اسناني |
تم التواصل مع المريضة و تبين أنها احضرت الى المركز من اجل عمل حشوات و تم تسجيلها على عيادة رقم 3 و أن الطبيب تلفظ بألفاظ غير لائقة وانها عادت الى المنزل منهارة من كمية الالفاظ السيئة التي قالها تم التواصل مع المريضة و اخبارها بالحضور الى عيادة 2 لتلقي العلاج المناسب تم توجيه الدكتور الى ضرورة التعامل يأسلوب جيد مع المريض و عدم جرحهم بالكلام |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-09-25915 | 8/27/2024 12:00:00 AM | 9/24/2024 1:36:00 PM | 8/27/2024 12:00:00 AM | |||||||
6628 | WAHEED MAHMOOD MOHAMED ZAINAL | 580029891 | 39444799 | waheed.zainal@gmail.com | قسم الاسنان سابقا كانت المواعيد سهله و مريحة و سريعة اما الان يتوجب اخذ موعد و انتظار ساعة و بعد ذلك يتم تحويلك للتنظيف المريض يعاني من اجراءات |
تم التواصل مه المريض و تبين انزعاجه من الاجراءات المطولة التي يمر بها لكي بحصل على موعد تنظيف الاسنان الاجراء: تم ترتيب موعد له مع فنيات الاسنان و قامو باجراء ما لزم |
JHC | Administrative | Complaint | Policy & Procedure | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-09-47815 | 7/23/2024 12:00:00 AM | 9/24/2024 1:30:15 PM | 7/23/2024 12:00:00 AM | |||||
6629 | ceanwal | 36575015 | sister antenatal came department taking long time of breack pationt waiting mor than 30 minit sister staf should limit there breack time if pationt waiting out side . |
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SSC | Proffesional | Complaint | Behavioral | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 24-09-39734 | 7/21/2024 12:00:00 AM | 9/12/2024 12:13:38 PM | 8/1/2024 12:00:00 AM | |||||||
6630 | ROQAYA AHMED HASAN ALAALI | 670053538 | كان عندي موعد بتاريخ 2 يوليو الحمد لله رزقني الله الفنية زهرة في غرفة 4 كانت قمة في الانسانية و الاهتمام و الدقة كانت تعتني بالمريض و تعالجه في الوقت المحدد كنت اروح خاص و لا احصل على الاهتمام نفسه |
تم التواصل مع المراجعة و عليه تم شكر الموظفة |
JHC | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-09-80997 | 7/2/2024 12:00:00 AM | 9/24/2024 1:45:42 PM | 7/2/2024 12:00:00 AM | ||||||||
6631 | Fatima Mahmood | 850611032 | 33737111 | fatoo.zq@gmail.com | أعزائي ، لقد قمت بتحديث عنواني على bahrain.bh وتم تغييره ولكن لا يزال يظهر العنوان القديم في تطبيق صحتي. لقد زرت أيضا المركز الصحي لمدينة عيسى وأبلغوني أنه تم حل المشكلة وتم تحديث العنوان ولكن ما زلت غير قادر على تحديد موعد في صحتي وإظهار العنوان القديم يرجى القيام بما يلزم كما اتصلت بعدة أرقام ولم يفعل أحد أي شيء التحيات . |
تم التواصل مع العميلة ، و أبلغناها بأن عنوانها محدث للعنوان التابع لمركز مدينة عيسى الصحي ، و لكنها بحاجة لمراجعة المركز الصحي لاختيار طبيب العائلة ليتسنى لها حجز المواعيد عبر تطبيق صحتي ، و يمكنها حاليا التواصل مع مركز الاتصال على الرقم 80007000 حتى الانتهاء من تسجيلها على طبيب العائلة ، كما تم تنسيق موعد علاج للعميلة ليوم غد . |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-97448 | 9/1/2024 12:00:00 AM | 10/9/2024 1:08:30 PM | 9/1/2024 12:00:00 AM | ||||||
6632 | emama thabet | 970205678 | 36644836 | emamathabet202@gmail.com | يعني مو معقولة ان نتصل للمركز الصحي عشان ناخذ موعد واكثر من خمس دقايق محد يرد، يا ان توظفون ناس عندهم مسؤولية وقد الشغل او دورو غيرهم يعني مو معقولة و حتى التطبيق تبع صحتي نبي ناخذ من موعده ما يشتغل مو حاله دي يعني هل الواحد تنتظرونه يصير في شي، الخدمات الالكترونية المفروض تتعدل وتضبط كل ماليها تصير اسوء من قبل.
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تم التواصل مع العميلة و الاعتذار منها حيث أنه يوجد حاليا خلل في برنامج صحتي و لا يمكن حجز المواعيد عبر التطبيق حتى يتم حل المشكلة و ابلغناها بأنه بإمكانها التواصل مع مركز الاتصال خلال هذه الفترة لحجز المواعيد إلى حين حل هذه المشكلة ، و قد أفادت بأنها حاولت الاتصال عده مرات بمركز الاتصال لحجز المواعيد و للأسف لم تتمكن من التواصل معكم ، و ذكرت بأن الخط بنقطع فورا بمجرد الاتصال. |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-60860 | 9/1/2024 12:00:00 AM | 9/12/2024 12:30:09 PM | 9/1/2024 12:00:00 AM | |||||
6633 | Ahmed Buawoosh | 790600382 | 39992201 | Mr_a_eid@hotmail.com | احاول التواصل مع اي جهة معنية ببطاقة صحتي فمن خلال مراجعتي لمركز مدينة عيسى الصحي، لم يجدون لديهم بطاقة صحتي لطفلي يوسف احمد عيد يحمل الرقم الشخصي 160704936 ، واحاول الاتصال بمركز الزلاق الصحي _ عنواني السابق_ دون جدوى ، ارجو الحل هل اصدرت له بطاقة واين اجدها وشكرا. |
تم التواصل مع إداري مركز الزلاق الصحي للتأكد من إذا كانت بطاقة صحتي مطبوعة للطفل ، و أبلغنا بعدم وجود بطاقة مطبوعة ، و من ثم تم طباعة البطاقة و تواصلنا مع العميل لابلاغه بمراجعة مركز مدينة عيسى الصحي لاستلام البطاقة. |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-34591 | 9/4/2024 12:00:00 AM | 9/12/2024 1:26:21 PM | 9/5/2024 12:00:00 AM | ||||||
6634 | Maleha Husain | 910104646 | 39290855 | maleeha.husain91@gmail.om | أنا مريضة و أتلقى الدواء بشكل بيومي عن طريق إبره في الجسم و حين أذهب إلى المركز الصحي مدينة عيسى للحصول على أدوات الدواء ( الابره ) ، يتم الرد علي بأن الإبره ليست متوفرة من قبل مخازن السلمانية !! و الأن أنا أكثر من الشهر و لم أحصل على علاجي بسبب اهمال المخازن أو المركز الصحي ، و لا أعرف كيف أحصل على علاجي و اكلم من و أروح لمن !! الرجاء الرجاء أحتاج الرد منكم . |
تم التواصل مع المراجعة ثلاث مرات دون وجود رد . نود افادتكم بان الابر المطلوبة من قبلهم ليست متوفرة من المخازن الرئيسية وقد تم تدبير كمية حاليا من مركز سترة الصحي , مع العلم بان طلبية المخازن لشهر سبتمبرقد تم استلامها بدون المادة المذكورة وعليه تم التواصل مع المخازن الرئيسية و الذي اكد بعدم توفر هذا النوع من الابر في الوقت الراهن . |
IHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-09432 | 9/10/2024 12:00:00 AM | 9/12/2024 12:50:28 PM | 9/11/2024 12:00:00 AM | |||||
6635 | Fatima Ali | 38366438 | حضرت اليوم تاريخ ٣١ الساعه ١٠ إلى مركز عبدالرحمن انجنير الصحي ( المستشفى البديل لمركزنا ) وتم تشخيصي من قبل التصنيف بأني حاله غير طارئة وبعدها توجهت للتسجيل ورفض يسجلني مع العلم بأن المستشفى فاضي وخبرني ان الجأ إلى مركزي ( مستشفى مدينة عيسى الصحي ) بكرة الصبح وخبرته اني متسممه ولو ما اتألم ماجيت وبعد رفضو حالتي |
تم التواصل مع المريضة وتبين ان الشكوى تخص التصنيف في قسم التمريض وان اعتراضها على نظام التصنيف لم ينصف حالتها وترغب بالتواصل مع ىالمعنيين بنظام التصنيف |
YAE | Administrative | Complaint | Appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-09-27271 | 8/1/2024 12:00:00 AM | 9/12/2024 1:27:58 PM | 8/1/2024 12:00:00 AM | |||||||
6636 | zainab | 36710879 | السلام عليكم ورحمة الله وبركاته ... تم الاتصال بي و برقم زوجي بتاريخ ٦-٨-٢٠٢٤ الساعة ٩:٤٦ على الرقم ٣٦٧١٠٨٧٩ من مركز يوسف عبدالرحمن انجنير ولكن لم اجب على الهاتف ... وتم الاتصال ولكن لا من مجيب ... وبسبب عدم امتلاكي السيارة لا استطيع الذهاب للاستفسسار عن سبب الاتصال .. فأريد ان اعرف سبب الاتصال .. شاكرة لكم تعاونكم |
تم التواصل مع العميل والاجابه عن الاستفسار |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-09-87355 | 8/7/2024 12:00:00 AM | 9/12/2024 1:30:57 PM | 8/7/2024 12:00:00 AM | ||||||||
6637 | Mohsin Alkhan | 39686383 | النظام الجديد للاجازات المرضية غير عملية. كنا عند الدكتورة في مركز انجنير مدينة عيسى والدكتورة كتبت لنا اجازة مرضية وقالت تنزلون الاجازة من خلال الجهاز بعد ساعتين من الزيارة ومن ثم نطبع الاجازة خارج المركز. احنا ما عندنا طباعة يعني نروح مكتبة يطبعون لنا… والاجازة شخصية مو المفروض نحولها على تلفون المكتبة للطباعة.. ليش هالتغيير في النظام |
تم التواصل مع العميل وعمل اللازم |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-09-80985 | 8/8/2024 12:00:00 AM | 9/12/2024 1:33:03 PM | 8/8/2024 12:00:00 AM | |||||||
6638 | رحاب حسن | 33668798 | سلام عليكم ، قمت بزيارة مستشفى انجنير الصحي حيث اني كنت مريضه وطفلي مريض ولم يكن في المستفى سوى عدد قليل من المرضى قمت بالانتظار لمدة ٢٠ دقيقة لاحظت ان الدكتورة لم تقم بمناداة احد فطرقت الباب وسالتها لم تنادي احد من مدة وكانت جالسه من طبيبة اخرى في الغرفة فقالت لي اذهبي للرسبشن باسلوب ونبرة حادة فقلت لها لماذا الرسبشن ؟ انتي من ستقومين بالمعاينة فاخبرتني اذهبي للرسبشن ، توجهت للرسبشن فاخبروني ان الطبيبة ترفض معاينتي وسيتم تحويلي الى طبيب اخر ؟! هل هذا تصرف لائق بمستشفى حكومي من قبل طبيبة تعمل لدى حكومتنا ؟ اسم الطبيبة كوثر شرف |
تم التواصل مع المريضه وعمل اللازم كما تم التنبيه على الطبيبه |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-09-99378 | 8/11/2024 12:00:00 AM | 9/12/2024 1:35:42 PM | 8/11/2024 12:00:00 AM | |||||||
6639 | امل الحسيني | 39900338 | تطبيق صحتي ، خدمة حجز موعد للمراكز الصحية لا تعمل وحتى عندما تم التواصل مع المركز الصحي لم يتم التعامل مع الموضوع وكان حلهم ان يجب القدوم في نفس اليوم والانتظار مع باقي المرضى ونحن ناس مريضة لا يمكنها الانتظار مع العلم ان هذه الخدمة الالكترونية معطله من اسبوع تقريبا يرجى النظر في الموضوع لما فيه من اهمية لصحة المريض |
تم الاتصال بالعميل وعمل اللازم |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-09-84087 | 8/31/2024 12:00:00 AM | 9/12/2024 1:37:59 PM | 8/31/2024 12:00:00 AM | |||||||
6640 | سهام ناجي | 33676574 | انا بحرينيه هل استطيع ان احصل عن بطاقه اعفاء من الرسوم الصحيه لابنائي الغير بحرينين وما هي الاجراءات |
تم الاتصال والجواب على الاستفسار |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-09-51296 | 9/1/2024 12:00:00 AM | 9/12/2024 1:39:40 PM | 9/1/2024 12:00:00 AM | ||||||||
6641 | Ali Taleb | 33328280 | السلام عليكم ورحمة الله وبركاته لقد قمت بتغيير عنوان السكن من سلماباد الى باربار وتم تحديث العنوان في مركز الشيخ جابر و لكن مازال يظهر لي في برنامج صحتي على مركز يوسف انجنير |
تم التواصل مع العميل وارشاده على الطريقة الصحيحه لتحديث معلومات طبيب العائلة لكي يتمكن من التسجيل الكترونيا في مركز الشيخ جابر الصباح |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-09-67235 | 9/3/2024 12:00:00 AM | 9/12/2024 1:41:16 PM | 9/3/2024 12:00:00 AM | |||||||
6642 | Fatema Mondegar | 33211056 | تطبيق صحتي لا يعمل من عدة ايام ولا نستطيع أخذ مواعيد من البرنامج او التأكد من مواعيدنا القادمة |
تم محاولة التواصل مع المريضه و لم يتم الرد وسوف يتم رفع الملاحظات التي ذكرتها بخصوص تطبيق صحتي الى الجهة المعنية |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-09-89383 | 9/2/2024 12:00:00 AM | 9/12/2024 1:43:10 PM | 9/3/2024 12:00:00 AM | |||||||
6643 | Mohamed Mandeel | 36008709 | تم الغاء موعدي في مركز انجنير بمدينة عيس ولم يتم اخباري او تحديد موعد مما ادى الى تأخري بأكثر من ساعة حتى احجز لي موعد اخر وادا الى استياء حالتي |
تم التواصل مع المريض والاستماع الى ملاحظاته وتبين ان المريض قام بتسجيل نفسه من خلال التطبيق على طبيبة وكانت في اجازة مرضية. وكذلك تم التأخر في نقل مواعيد عيادتها بسبب نقص منسقين المواعيد لوجود غياب بسبب اجازاة مرضية وحالة وفاة وقد تم محاولة حل موضوع المريض بتسجيله على طبيب اخر ولكن حدث بعض التاخير له. وتم الاعتذار له عن ما حصل |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-09-06150 | 9/8/2024 12:00:00 AM | 9/12/2024 1:45:33 PM | 9/8/2024 12:00:00 AM | |||||||
6644 | ABDULKARIM AHMED | 39833859 | السلام عليكم الله يعطيكم الصحة والعافية عندي ملاحظة عن مركز صحي يوسف انجنير عدنا الأرقام مو شغال هناك في المركز لو صلحوا لنا ولكم منا جزيل الشكر والاحترام |
تم التواصل مع العميل واخباره انه يوجد متابعه من قبل ادارة المركز الصحي مع الشركة المعنية بخصوص تصليح جهاز الارقام |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-09-23395 | 9/9/2024 12:00:00 AM | 9/12/2024 1:47:17 PM | 9/9/2024 12:00:00 AM | ||||||||
6645 | وهيب محمد رسول | 36384455 | الاستفسار عن عدم توفر خدمات التلبيسات و الجسور في قسم الأسنان بالمركز. |
تم الاتصال بالمريض واستفسر عن عدم توفر الخدمة. تم شرح الموضوع له وأعلامه ان المراكز الصحية تندرج تحت مراكز الرعاية الصحة الأولية وخدمة عمل التلبيسات والجسور تعتبر من الخدمات الثانوية. كان المريض متفهم جداً واستفسر عن قنوات التواصل الأخرى للاستعلام فتم توجيهه لتواصل. في نهاية المحادثة أثنى المريض على طاقم المركز كله والخدمات التي يقدمها من غير استثناء. |
YAE | Administrative | Enquiry | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-09-65004 | 9/4/2024 12:00:00 AM | 9/12/2024 1:51:55 PM | 9/5/2024 12:00:00 AM | ||||||||
6646 | مصطفى العلي | n/a | 33886375 | no@mail.com | أول الدوام موظفة واحدة فقط مع أن أغلب المراجعين يراجعون صباحاً |
تم الإيضاح للمراجع أن السبب وجود نقص شديد في القسم و أغلب الأيام يكون موظفين اثنين |
BQC | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-09-67134 | 6/2/2024 12:00:00 AM | 9/12/2024 4:32:19 PM | 6/3/2024 12:00:00 AM | |||||
6647 | حسن الحايكي | 861205103 | 36450592 | no@mail.com | حضرت اليوم لمركز بلاد القديم الصحي لتلقي علاجي اليومي، وكان واضحاً أن هناك شيئاً ما من تواجد المسؤولة المسبق في غرفة الأبر، ودخول وخروج الممرضات بكثرة للغرفة، وقبل إعطائي إبرة المورفين طلبت من الممرضة ان تريني الإبرة، وإذا بها هواء، فقلت لهم أنني لن أخذ هذه الإبرة قبل أن تقوموا بتعديلها وإخراج الفقاعات، فرفضت مسؤولة التمريض، وأصرت على أن لا وجود للهواء في الحقنة، وجلبت كل الممرضات للشهادة معها، وبطبيعة الحال فإن الممرضات دائماً ما يقين إلى جانب بعضهن البعض بصفتهن زملاء عمل، ولم يقفن يوماً في جانب المريض، وخرجت من المركز دون أن يتم إعطائي إبرتي المورفين والفينور غن، وهذا الأمر حدث لي ولبعض المرضى سابقاً، ولم يحصل للمرة الأولى، ففي معظم الأوقات لا تكترث الممرضات لإخراج الهواء من الحقن. وأنا أجدد مطالبتي برفقة عدد من مرضى السكلر الذين يشاركوني الرأي بتغيير مسؤولة التمريض التي جلبت معها المشاكل للمركز الصحي منذ أن تم تعيينها ... يس فقط إرجاع حقي، وإن لم تستجب الوزارة سنقوم بتدشين عريضة موقعة من الأهالي قريباً، كما سأقوم بنشر المشكلة في الجريدة الرسمية في حال عدم إتخاذ أي إجراء رادع |
بداية أود أن أشكر سعيكم الحثيث وعملكم الدؤوب في سبيل الارتقاء بمستوى الخدمات التمريضية في مملكتنا الغالية، وإنما نحن جميعا نعمل تحت نفس المظلة وتحمل جميعا على عاتقنا شعار "المريض أولا" ، ساعين لتحقيق أعلى مستويات الجودة في الخدمات الصحية و بالتالي رضا العملاء. وعطفا على ما ورد في الشكوى المقدمة من المريض حسن الحايكي ويحمل الرقم الشخصي 851205103، وذلك بخصوص عدم صحة ودفة طريقة تحضير إبرة المورفين الموصوفة له، قمت بالاتصال بالمريض فور تلقي الشكوى للوقوف على أسباب استياءه و قمت بمناقشته وشرح آلية التحضير و التعامل مع الأدوية الخاضعة للرقابة. و من جهة أخرى قمت بالتواصل مع مشرفة التمريض في مركز البلاد القديم الصحي لمناقشة طريقة تعامل الموظفات مع مرضى فقر الدم المنجلي بشكل عام ، و التأكيد على التزام الجميع بالطريقة الصحيحة في التعامل مع الأدوية الخاضعة للرقابة والتحضير الدقيق للحقن و الذي أكدت التزام الموظفات بها و أبدت تعاونا واضحا و استعدادا تاما لمراجعة و متابعة الأمر بشكل مكثف و دقيق. هذا ما لزم وتفضلوا بقبول تحياتي ندى عبد الحسين القفاص مشرفة تمريض قائمة بأعمال رئيس التمريض المراكز محافظة العاصمة
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BQC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-97558 | 6/24/2024 12:00:00 AM | 9/12/2024 4:42:22 PM | 6/25/2024 12:00:00 AM | |||||
6648 | خاتون العرادي | 800706455 | 39964646 | khatoona@hotmail.com | تطبيق صحتي لا يعمل من يومين ولا يمكننا حجز مواعيد او رؤية مواعيدنا السابقة ، كل الخدمات فيه معطلة ،،الرجاء التحقق ،، وكذلك الرقم المركزي لحجز المواعيد 80007000 لا يعمل |
1. تم رفع بلاغ من قبل الإدارة للحكومة الإلكترونية بخصوص وجود خلل في تطبيق صحتي.
2. بخصوص هاتف المواعيد المركزي فقد تم التواصل معهم و تبين عدم وجود خلل لكن في حالة الضغط ينقطع الخط خصوصاً في الفترة الصباحية و يوم الأحد، و قد زاد الضغط بسبب خلل تطبيق صحتي. لذا ينصح بالانتظار قليلاً و إعادة الاتصال أو الاتصال بعد فترات الذروة الصباحية.
تم التواصل مع الأخت المراجعة و توضيح ذلك. |
BQC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-39804 | 6/9/2024 12:00:00 AM | 9/12/2024 4:44:57 PM | 6/9/2024 12:00:00 AM | |||||
6649 | زينب غلوم | n/a | 37332477 | no@mail.com | المختبر يوجد كونتر واحد فقط، يرجى منكم إضافة مساعدة أخرى و لكم جزيل الشكر. |
تم الاتصال و لا يوجد رد.
على العموم يحدث ذلك أحياناً بسبب النقص و لكن معظم الأيام يتواجد موظفين اثنين. |
BQC | Administrative | Complaint | Waiting Period | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-09-40511 | 6/3/2024 12:00:00 AM | 9/12/2024 4:50:45 PM | 6/3/2024 12:00:00 AM | |||||
6650 | انتصار جاسم آل سوار | n/a | 38887082 | no@mail.com | يرجى توفير مقاعد خاصة للمسنين و امعاقين بين لغرف لتسهيل الوصول و لتقريب المسافة نظراً لحالته. يرجى مراعاة المسنين و المعاقين لبعد المسافة بين الغرف للوصول و عدم سماعه صوت اسمه و الانتظار. |
تم التواصل مع المراجعة حيث أوضحت أنه لبعد المسافة بين منطقة الانتظار و الغرف فإن المسن لا يسمع عندما تتم مناداته فيتأخر و ينادي الطبيب التالي فيسبقه لذا تقترح توفير كراسي عند الغرف للمسنين أو توفير ممرضة خاصة لكل طبيب تستدعي المسن للغرفة لضمان أحقيته. تم التوضيح للمراجعة أن النظام المعمول به في مراكز الرعاية الصحية الأولية و عدد الممرضات لا يسمح بتطبيق نظام مشابه لمستشفى السلمانية كما أن المسنين و ذوي الهمم لهم الأولوية في التسجيل و العلاج بغض النظر عن المواعيد. إضافة لذلك فإن وضع الكراسي عند غرفة الطبيب يتنافى مع خصوصية المرضى و من الصعوبة تحديد الكرسي لفئة معينة. |
BQC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-09-85516 | 7/8/2024 12:00:00 AM | 9/12/2024 5:03:26 PM | 7/18/2024 12:00:00 AM | |||||
6651 | جهاد تقي | n/a | 39928284 | no@mail.com | نداء الاسم غير واضح في غرف الانتظار |
تم التواصل مع المراجع حيث أوضح أنه نظراً لامتلاء منطقة الانتظار لغرف الأطباء فقد انتظر في منطقة الانتظار المقابلة للصيدلية و لم يسمع اسمه، لذا يقترح أن تشمل المناداة من غرف الأطباء مناطق الانتظار الأخرى. |
BQC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-09-91539 | 7/25/2024 12:00:00 AM | 9/12/2024 5:07:30 PM | 7/25/2024 12:00:00 AM | |||||
6652 | Farah Al Ansari | 920803059 | 39767692 | farah.alansari@gmail.com | Bilad alqadeem heath Center Room 4 Dr dalal She shows lack of empathy towards patients, no proper examination, bad manners towards patients, allowed other patients to come before my turn, wouldn't not come close to patient to examine, told patient you took too much of my time I have other people to see. These issues occurred with several people in my family |
عميلنا العزيزة تم التواصل معكم من قبل المعنيين بشأن الشكوى المرفوعة من قبلكم و رفع ملاحظاتكم ومناقشتها مع الطبيبة المعنية الاتحاد ما يلزم بشأن ضرورة التواصل الصحيح وحسن التعامل مع المرضى حسب البرتوكولات والانظمة المتبعة بمراكز الرعاية الصحية الأولية تؤكد لكم حرصنا على تقديم أفضل الخدمات الصحية للجميع متمنين لكم دوام الصحة والعافية |
BQC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-00977 | 7/28/2024 12:00:00 AM | 9/12/2024 5:12:19 PM | 7/28/2024 12:00:00 AM | |||||
6653 | زينب | 010401717 | 33005175 | no@email | I've been trying to call the health center call center for the past few days, the lines are always busy although I call in different times, mornings and afternoons. Please fix the issue as I want to book a telephone appointment with a family doctor and cannot visit the health center just to book the appointment as they close before I leave work |
وردت شكوى من مريضة بخصوص عدم الرد على بدالة المواعيد حيث تم التواصل معها وتبين أنها كانت تتصل لأكثر من مرة على مركز الاتصال 80007000 ولكن ليس هناك أي رد وكانت تريد موعد تطبيب عن بعد حيث قلت لها بإمكاني أن أحجز موعد إن أردت فقالت إنها تم الاتصال لها من طبيبة في المركز وأنها تقترح وضح خيار موعد تطبيب عن بعد في برنامج تطبيق صحتي وقلت لها أني سوف أرفع هذا المقترح للمختصين وبعدها شكرت المريضة على سرعة الرد هذا ما لزم. |
BQC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-95504 | 7/22/2024 12:00:00 AM | 9/12/2024 5:17:41 PM | 7/22/2024 12:00:00 AM | |||||
6654 | عبدالغني علي | 570051800 | 39147829 | abdulghani.ismailali@gmail.com | مرحبا مركز سالم الصباح و مركز بلاد القديم ما يردون على المكالمات |
تم التواصل مع المراجع حيث تبين أن عنوانه تابع لمركز الشبخ صباح الصحي و له بطاقة تحويل الخدمات على مركز البلاد القديم الصحي. و أراد الاستفسار عن موعد الزيارة المنزلية لوالدته. و قد تم التنسيق مع القسم المعني للزيارة. |
BQC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-41407 | 7/28/2024 12:00:00 AM | 9/16/2024 9:28:02 AM | 7/28/2024 12:00:00 AM | |||||
6655 | ملاك بوحردان | 960905812 | 36444938 | malakbuhardan@gmail.com | ما هي بطاقة صحتي و ما فائدتها؟ |
تم التواصل مع العميل و شرح استخدامات بطاقة صحتي حيث أنها ستستخدم ضمن برنامج اختر طبيبك و يتم من خلالها معرفة طبيب العائلة و الدخول على الملف الصحي للمريض بما يضمن خصوصيته و تم التوضيح بأنه لم يتم تفعيل البطاقة حتى الآن. |
BQC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-32498 | 7/28/2024 12:00:00 AM | 9/16/2024 9:31:36 AM | 7/28/2024 12:00:00 AM | ||||||
6656 | Alya Ali | 971111316 | 66307745 | alia_alsahlawi@hotmail.com | السلام عليكم ورحمة الله وبركاته اريد تقديم شكوى لموظف في مركز البلاد الصحي حيث ان تم تقديم بطاقة صحتي التابعة لي ولابني وزوجي لاشخاص آخرين دون حضوري الشخصي ، و هؤلاء الاشخاص لست على وفاق معهم وبيننا مشاكل كثيرة وهم اهل الزوج مع العلم ان عنوان السكن مختلف حيث نسكن في مثل المبنى ولكن في شقة مختلفة و عنوان مختلف و البطاقة بها معلوماتنا الشخصية مثل الرقم الشخصي ، فكيف لهم ان يسلمونها لاشخاص آخرين ؟ وللعلم لم يتصلو بنا لاستلامها شخصيا |
تم التواصل مع المراجعة وتم التوضيح لها عن آلية توزيع بطاقات صحتي وما حدث كان خارج عن إرادة الموظفة حيث العنوان المبين هو نفس سكن عائلة الزوج وهذا قل ما يحدث مثل هذه الحالات وتم تنبيه الموظفين في تحري الدقة من المعلومات من العنوان وأرقام وتم تنبيه الموظفين في تحري الدقة من المعلومات من العنوان وأرقام التواصل للمراجعين وتفهت المراجعة هذا الموضوع. هذا ما لزم للتوضيح القائم بأعمال اداري المركز الصحي يوسف أحمد عبد الله
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BQC | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-03896 | 8/6/2024 12:00:00 AM | 9/12/2024 5:31:36 PM | 8/8/2024 12:00:00 AM | |||||
6657 | ميساء العلوي | 761201734 | 39400690 | alraja2016@hotmail.com |
السلام عليكم .. عندي مشكله في برنامج صحتي .. اني وولادي واخواني كلنا على مركز البلاد القديم لان كلنا نفس العنوان لكن اني لمن نزلت البرنامج يطلع لي جدحفص وما يشتغل لان غلط فما عرف شلون اعدل المعلومه بدل ماتصل او نروح المركز عشان نحجز مواعيد .. اسمي ميساء محمود العلوي 761201734
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تم التواصل مع العميلة وتم الايضاح لها عن مشكلتها وهي عدم قدرتها على حجز المواعيد عن طريق تطبيق صحتي وهو أن العنوان كان على مركز جدحفص الصحي وبعدها تم تغيير العنوان على مركز بلاد القديم الصحي لكن لم تحضر للمركز لتجديد البيانات في نظام الأي صحة الى مركز بلاد القديم الصحي وتم تجديد بياناتها هي وعائلتها بعدها شكرت إدارة المركز على سرعة الرد وحل المشكلة. هذا ما لزم للتوضيح القائم بأعمال اداري المركز يوسف أحمد عبد الله
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BQC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-24565 | 8/14/2024 12:00:00 AM | 9/12/2024 5:36:42 PM | 8/15/2023 12:00:00 AM | |||||
6658 | Ayman Albinmohamed | 881007277 | 33300202 | aalbinmohamed@gmail.com | Application Sehati does not work I am trying to book appointment for my father but it doesn’t work |
يوجد خلل في تطبيق "صحتي" ، و تم التواصل مع المراجع لإعلامه بذلك. |
BQC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-22342 | 9/1/2024 12:00:00 AM | 9/12/2024 5:39:35 PM | 9/1/2024 12:00:00 AM | |||||
6659 | زينب سيد باقر | 920209211 | 920209211 | zainab.alsayed.104@gmail.com | مرحبا بخصوص موظفات الاستقبال في مستشفى البلاد القديم اليوم تاريخ ٢/٩/٢٠٢٤ ساعه ٨ تقريبا صادفني موقف من إحدى موظفات الاستقبال في مستشفى البلاد القديم قدمت بطاقتي حق احجز موعد سألتني تبين طب عام او اسنان وجوابي الاثنين محتاجه فاجأني الرد: لازم نسألكم حق تقولون. انا رايحه مستشفى حق اتعالج ماليه داعي اسمع كلام يحرجني او يضايقني بدل لا اتعالج عن الم جسمي اطلع من عندهم بألم نفسي اتمنى انهم يدخلون دورات طريقة التعامل مع المريض شكرا |
تم التواصل مع المراجعة لاستيضاح تفاصيل الموضوع كما تم التأكيد على موظفي السجلات باستخدام أسلوب التعامل .الأمثل وطريقة التحدث مع المرضى. |
BQC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-14009 | 9/2/2024 12:00:00 AM | 9/12/2024 5:41:38 PM | 9/4/2024 12:00:00 AM | |||||
6660 | Maryam Alshehabi | 030408326 | 39955540 | maryam.alshehabi22@gmail.com | Greetings, I would like to change my family doctor in the health centre (just mine and not the whole family) to Dr Dalal S.Adnan Alhashimi as I prefer her. How can I do that? |
Client can come to the health centre (Reception counter) and fill a form to change the family doctor (depends on availability). |
BQC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-00894 | 9/8/2024 12:00:00 AM | 9/12/2024 5:44:03 PM | 8/8/2023 12:00:00 AM | ||||||
6661 | EBRAHIM HASAN EBRAHIM | 880501774 | 33807730 | ذهبت لمركز سترة الصحي وبعد الانتهاء من العلاج طلبت من الدكتورة اعطائي يومين اجاة مرضية لعدم قدرتي على الذهاب للعمل في هكذا ظرف وقالت لي سوف تكون الاجازة عبر الموقع الالكتروني وفعلا حدذ ذلك ولكن الاجازة المرضية حدثت ليوم واحد فقط وانا اريد يوم غضافي الا وهو غداً ايضاً 29/8/2024 ، ارجومساعدتي في ذلك لانني لا استطيع الذهاب للعمل مازلت لم اتحسن وليس بمقدرتي استئناف العمل |
في البدايه كنائب مجلس ادارة مركز سترة الصحي أتوه بالشكر لإدارة المراكز الصحية للجهود المبذولة ولإتاحة هذا البرنامج ليكون حلقة تواصل بين المراجعين والمركز الصحي في سبيل الإرتقاء بجودة الخدمات المقدمة من قبل المركز الصحي. في الرد على صاحب الشكوى إبراهيم ، تم التحقيق في الشكوى السابقة بالإستماع الى المعنيين في الشكوى والنظر إلى التفاصيل في الملفات الصحية. تم الاتصال بالمريض بتاريخ 3 سبتمبر الساعة 8 صباحاً ، وتم الاستماع لحيثيات الشكوى وتبين ان المريض قد طلب إجازة مرضية لمدة يومين والطبيبة عن طريق الخطأ ، اصدرت إجازة لويم واحد ، المريض زار المركز الصحي في نفس اليوم وتم تعديل الإجازة المرضية من قبل الطبيب المعالج
دمتم دوماً سنداً وعوناً الدكتورة رقية العكري نائب رئيس مجلس الادارة |
SHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-87127 | 8/28/2024 12:00:00 AM | 9/13/2024 10:02:35 AM | 8/29/2024 12:00:00 AM | ||||||
6662 | EBRAHIM AHMED ALI | 751202789 | 751202789 | مركز سترة الصحي في حال يرثى لها ، ابنى راسه كانت تنزف , اخذته للمركز وجلست انتظراكثر من ساعة للدخول على الدكتور وللإسف المركز مليان مرضى ولاتوجد غير طبيبن لعلاج العدد الكبير من المرضى والكل يشتكي. |
في البداية كرئيس مجلس ادارة مركز سترة الصحي أتوجه بالشكر لإدارة المراكز الصحية للجهود المبذولة . في الرد على صاحب الشكوى أبراهيم سوار ، تم الاتصال بالمريض عدة مرات الإ ان هاتفه المسجل في الشكوى مغلق وعند التحقق من الملف الالكتروني تبين ان زيارة ابنه احمد 150608314 للمركز الصحي بتاريخ 15/7/2024 وتم تسجيله الساعة 23:34 على لستة ترياج التصنيف التمريض ، وتم الانتهاء من تصنيفة الساعة 23:54 بعد دخلوه 23:51 فترة انتظار مايعادل 15 دقيقة فقط لدخول على عيادة التصنيف. كان يعاني من جرح بسيط قطعي الجهة اليسىرى من الحاجب واعطي المستوى الرابع من التصنيف ، وكانت على حسب معطيات التصنيف حالته مستقرة ، ولايوجد نزيف حاد ، وتم معاينته من قبل الطبيبة الساعة 00:36 في حين ان الموعد 00:48 ، اي قبل موعده حيث تمت معاينته في خلال 35 دقيقة ، اقل من المدة المفترضة للمستوى الرابع من التصنيف وهي ساعة من تسجيله. وقامت بدورها بتحويله الى مجمع السالمانية ، وذلك وفقاً لتعميم والبرتكول بتحويل الجروح رحلة العلاجية للمريض مايقارب ساعة فقط ونريد ان نوضح على وجودنا كمركز 24 ساعة لتقديم الخدمات العلاجية
الدكتورة مناهل الوداعي |
SHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-35012 | 7/18/2024 12:00:00 AM | 9/13/2024 10:14:58 AM | 7/21/2024 12:00:00 AM | ||||||
6663 | ZAINAB S.TALEB HASHEM | 971004900 | 36330407 | حيث انني زرت مركز سترة الصحي وفي نهاية الموعد لبت اجازة مرضية ،وتم توجيهي لاستخراجها عن طريق الموعد وقد مرت اكثر من ساعة ولاتظهر لى الاجازة المرضية واحاول التواصل مع المركز لايتجاوب معي |
في البداية كرئيس مجلس إدارة ، اتوجه بالشكر لإدارة المراكز الصحية للجهود المبذولة . في الرد على صاحبة الشكوى زينب في تاريخ 6/6/2024 بخصوص عدم اصدار اجازة مرضية ،و عدم وجودها في موقع الاجازات الطبية ، تم التحقق من ملفها الالكتروني ونبين مراجعتها للمركز الصحي ، ووجود اجازة مرضية في السيستم ، تم طباعة الاجازة والاتصال بالمريضة
دمتم بخير دكتورة مناهل الوداعي |
SHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-64568 | 6/6/2024 12:00:00 AM | 9/13/2024 10:21:14 AM | 6/9/2024 12:00:00 AM | ||||||
6664 | ABDULKARIM HUSAIN | 041109040 | 39580525 | قد بينتم من قبل بانه لاتوجد غرف عمليات كافية , واقتصرتم بالعمليات الطارئة ونحن وضعتمونا على الانتظار وهذا شيء طبيبعي وهذه المشكلة ليست من الطبيب بل من المستشفى التي لاتستوعب عدد المرضى ، انا الان استفسر ÷ ، هل توفرت الغرف بعد هذه المردة من الانتظار ام ماذا ، وهل نحاول اجراء العملية في المستشفيات الخاصة ، ام ننتظر لانه من الممكن الاتصال قريباً. وعندي شكوى على مستشفى سترة ، قمتم مشكورين بفتح المركز 24 ساعة ،ولكن ذهبت اليوم في الساعة 6 صباحاً تفادياً للزحمة لتنظيف وتعقيم جرح في يدي يعنى موضوع جداً سهل وتفاجأت بأن لديهم اوامر بعدم تعقيم الجروح في زام اخر ليل، واخبروني بالعودة لهم 10 صباحاً ، لا اعلم هل وقت اخر الليل للراحة مثلاً ، ام للسوالف يعنى امر ليس فيه اي فائدة بل الذي اعطي هذا الامر يريد خلق مشاكل للمواطينين من دون اي شي واما ماعبرت عن هذه المشكلة هنا الاا لان هذا البرنامج يتيح للمواطن أبداء مالديه من شكاوي وبارك الله فيكم |
بعد التحية وفائق الاحترام وبعد السماع للعميل ، تبين بأنها ليست شكوى ، وانه يشكر مركز سترة الصحي والممرضين العاملين به، وقد اتي للخدمة بيوم اخر وتم خدمته بشكل مرضي، وقد أساء الفهم ، بانه عليه الحضور بالساعة العاشرة صباحاً، وتم التوضيح له بان المركز يعمل 24 ساعة لاي تضميد جروح ، نفضل حضور المريض من الساعة 7:00 صباحاً حتى 10 مساءاً ، اي بالنوبتين الأوليتين وذلك لسبب قلة عدد المناوبين بنوبة الأخر ليل ، وناخذ بعين الاعتبار المرضى الذين لايتمكنون الحضور بهذه الاوقات مراعاة لظروفهم، ونحرص على التعاون قدر الامكان مع مرضانا، ونوكد لكم ان الخدمة تمثل احد اهم اولوياتنا واننا نتظلع دائماً لتوفير خدمة العملاء بجودة عالية . وفي الختام تم تنبيه الطاقم التمريضي على اهمية تقديم خدمات تمريضي ةعالية الجودة وعدم ارجاع اي مريض. |
SHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-37475 | 7/22/2024 12:00:00 AM | 9/13/2024 10:32:43 AM | 7/23/2024 12:00:00 AM | ||||||
6665 | HUSAIN AHMED AHMED | 781102901 | 33770940 | السادة الافاضل ، الوالد من كبار السن وممن ترعاه الوحدة المتنقلة للرعاية الصحية ، ولديه مشكلة صحية وقد حاولت الاتصال بالرقم المعنى وتركت الهاتف يرن حتى الدقيقة 13 ولا يوجد رد ، ثم عاودت الاتصال محاولاً التحدث لإداري المركز الصحي وتركت الهاتف يرن ، ولذا فأنا استفسر ان كانت الارقام التي زودتنا بها لاتزال مفعلة ام لا؟ على امل ان يتم تزويدنا بالارقام الفعالة عند الاتصال بالجهات الرسمية مرفق لكم صور لسجل المكالمات |
تم التواصل مع العميل هاتفياً وتم استيضاح الموضوع معه ، بان تم الاتصال بالمريض يوم الاحد الماضي ، الذي يصادف عطلة رسمية بمناسبة رأس السنة الهجرية ، ونظراً لاهمية استفساره ، قمنا بتسجيل بيانات والد العميل، وقام قسم الرعاية بعمل اللازم وبالتواصل مع الوحدة المتنقلة. |
SHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-87723 | 7/8/2024 12:00:00 AM | 9/13/2024 10:43:14 AM | 7/8/2024 12:00:00 AM | |||||||
6666 | SAYED SADEQ JAAFAR | 851100961 | السلام عليكم ، لقد تم الاتصال من قبل مركز سترة لاصحي لكي أستلم بطاقة صحتى مما اطرني لإستئذان من العمل لكل استلم البطاقة ، ولكن لأسف عندما ذهبت الى المركز قالت لي الموظفة ان جهاز اصدار البطاقات لايعمل بعد ان سألت عن الموظف المسؤولة عن اصدار البطاقة التي لم تكن في مكان عملها ، وقالت لي ان اراجع الاسبوع القادم ، الم تكن البطاقة مصدورة من قبل الاتصال بي؟ ولماذا لايتم اصدار البطاقة في الفترة المسائية |
تم الاتصال بالعميل ، حيث تم ايضاح الموضوع له ، فقد كانت البطاقات مطبوعه وجاهزة ، ولكن حدث خلل في الكومبوتر ، والجهاز حالياً في قسم it ، لذلك لم نستطيع اخراج البطاقات حسب التسلسل الموجود في ملف البطاقات وتم الاتفاق مع العميل على استلام البطاقة في وقت يناسبه |
SHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-19228 | 7/31/2024 12:00:00 AM | 9/13/2024 10:52:12 AM | 9/1/2024 12:00:00 AM | |||||||
6667 | MAJEED HASAN MANSOOR | 800803094 | 39055373 | انا مواطن لدى عدة مواعيد وكنت اعتمد على برنامج صحتى لتذكيري بالمواعيد ولكن عند تغيير عنواني الى شرق منطقة سترة ، انمسحت جميع المواعيد ، وعند مراجعة الاستقبال بالمركز أبلغنى بان الوزارة لم تقم بإضافة المجمع الذي تسكن فيه لدينا أرجو منكم حل هذه المشكلة |
تم الاتصال بالمريض ، وايضاح الامر له ، كما تم رفع الشكوى الى الجهة المعينة ، حيث لم تتم إضافة هذا المجمع الجديد للمركز |
SHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-07434 | 8/5/2024 12:00:00 AM | 9/13/2024 10:57:25 AM | 8/6/2024 12:00:00 AM | ||||||
6668 | HASAN MOHAMED | 980502195 | مركز معدوم النظافة ولدي فيديو |
تم التواصل مع المريض واشعاره ، حيث تم عمل طلب لرش المركز عن الحشرات والبعوض داخلياً وخارجياً. |
SHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-31429 | 6/26/2024 12:00:00 AM | 9/13/2024 11:02:11 AM | 6/27/2024 12:00:00 AM | |||||||
6669 | HASAN MOHAMED | 980502195 | 33556691 | مركز سترة الصحي روائح دم ويوجد امور أخرى |
تم التواصل مع المريض وتبين انه يشكتي من وجود رائحة دم في قسم التمريض ، وتم حث المنظفين على الاهتمام بتنظيف المكان |
SHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-96728 | 4/24/2024 12:00:00 AM | 9/13/2024 11:07:01 AM | 4/25/2024 12:00:00 AM | ||||||
6670 | FATEMA HASAN | 940709473 | 32233102 | السلام عليكم اود ان اقدم شكوى بخصوص مركز سترة الصحي لوجود ضوضا عالية ومكن غير امن للمرضى، وسبب الصيانة |
تم الاتصال بمقدمة الشكوى واشعارها بان المركز تحت التوسعة والصيانة ، وانه في الاعمال التي تسبب الازعاج ، يتم اختيار الاوقات المناسبة . |
SHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-25832 | 5/12/2024 12:00:00 AM | 9/13/2024 11:17:28 AM | 5/13/2024 12:00:00 AM | ||||||
6671 | BASSAM HASAN AHMED | 810902451 | 33616899 | بسم الله الرحمن الرحيم ياسعادة الدكتورة جليلة بنت السيد جواد حسن وزيرة الصحة الى متى والمواطن يعاني من المواعيد في مركز سترة الصحي والمعاملة السيئة ،اين حقوق المواطن ، انا متقاعد وراتبي 350 ذهبت لعلاج اسنان ابنى الساعة 6:43 صباحاً يخبروني المواعيد مخلصة وابنى اسنانه تألمه ، شلون اذا رفضتم علاج ابنى ، اذهب لعلاجث في الخاص ، وراتبي ضعيف جلالة الملك الله يطيل في عمره دام يركز على ذوي الدخل المحدود ، ولكن موظفينكم لايغون نحتاج علاج نذهب الى وين وشلون وهذا اقل حق من حقوق المواطن الي امر فيها جلالة الملك وولي العهد رئيس مجلس الوزراء ، مانرضى على مملكتنه الغالية ان نصور مقاطع معانة وننشره والبعض يستخدمه ضد وطنه الغالي |
تم التواصل من خلال مسؤولة قسم الاسنان حيث ان الشكوى متعلقة بقسم الاسنان ، وتم التواصل مع المريض وتحديد له موعد اليوم ، وقد حصل على الخدمة |
SHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-25257 | 9/3/2024 12:00:00 AM | 9/13/2024 11:24:19 AM | 9/4/2024 12:00:00 AM | ||||||
6672 | HUSAIN ABDULNABI | 920400094 | 36700448 | سؤال الى اداري المركز الصحي ومشرف قسم الاسنان هي يتم الغاء مواعيد الاسنان في قسم الاسنان من غير سابق انذار ، ومن غير عذر مقنع للطبيب المعالج أو بديل لتغطية المرضى؟ حيث إني قد حضرت اليوم الأثنين الساعة 12:30 وتفاجأت بعدم وجود الطبيب غير متواجد في مقر عمله ، ولايوجد غير المساعد ، وتعذر بخروج الطبيب من غير اسباب تذكر ، حيث انه يتم إشعار المرضى بالقدوم في وقت مبكر وتجيمع المرضى في الساعات الاولى من العمل للتعذر بالخروج في آخر الوقت عادة ، قديمة اتمنى من ادارة المركز الصحي الالتفات لها |
تم التواصل مع المريض وحجز موعد له في نفس اليوم وتم حل سوء التفاهم |
SHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-85931 | 6/24/2024 12:00:00 AM | 9/13/2024 11:29:24 AM | 6/25/2024 12:00:00 AM | ||||||
6673 | AYMAN EBRAHIM | 951007262 | 39961219 | تم اعطائ وصفة العلاج الانسولين ناقصة من صيدلية مركز سترة الصحي |
وفقاً لما وردنا من شكوى بخصوص عدم استلامه لكمية الانسولين الشهرية كاملة ، حيثانه يستلم 15 قلم شهرياً الا انه تم صرف 13 من النوع الاول بتاريخ 12/8/2024 ومن النوع الثاني 4 أقلام بدلاً من 6 اقلام. قمنا بالاتصال بالمريض وتبين انه بسبب ظروف السفر والتقدم على موعد الاستلام المعتاد لم يستلم الكمية كاملة وتم اخباره بأمكانه الرجوع الى الصيدلية لاكمال استلام الكميات المتبقية لاحقاً ولكن عليه الالتزام بتاريخ الاستلام حتى يتمكن من استلام الكمية بأكملها في الشهر القادم. |
SHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-45208 | 8/14/2024 12:00:00 AM | 9/13/2024 11:34:46 AM | 8/15/2024 12:00:00 AM | ||||||
6674 | FATEMA JAAFAR AHMED | 930701119 | 36695446 | ذهبت للمركز ، ولكن بسبب نقص هذا الفيتامين لذى وحاجتي لتوفير كورس علاجي منه b12 الرجاء منكم توفير الابر للفيتامين |
رداً على الشكوى المقدمة من المريضة تم التواصل مع المريضة والتوضيح لها بعدم توافر الدواء في المخازن الرئيسية في الفترة الحالية. وكان رد المريضة ان الشكوى كانت موجهة للوزارة الصحة وليست للمركز الصحي تم ابلاغ المريضة بأننا سنتواصل مع بقية المراكز الصحية في حين مازال متوفر لدى البعض وسيتم التوصل معها لتوجيهها للمركز الصحي المراد |
SHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-39805 | 5/7/2024 12:00:00 AM | 9/13/2024 11:40:28 AM | 5/7/2024 12:00:00 AM | ||||||
6675 | HUSAIN AHMED ALI | 650026470 | 39466557 | لدى وصفة دواء دوفيستون منتهية من السلمانية وتم تجديدها في اخر موعد في لمركز جدحفص ولما ذهبت لإستلامها من المركز رغم ان لدي وصفة من الاستشارية من خارج الحكومة ورغم تواجد الوصفة في النظام ورغم تعاون الطبيبة العاملة ووضعت الوصفة في النظام كوني لدي وصفة الا ان مسؤولة الصيدلية رفضت صرف الدواء مع انني اخبرتها انني لامكننى الذهاب لمركز جدحفص الصحي لارتباطي بالعمل في الفترة الصباحية الا انها لم توافق على صرف الدواء وماعندي نفذ، ولايوجد دواء في الصيدليات الخاصة واذا حدث مكروه للجنين سوف اقاضيها في المحكمة |
ردا على شكوى المواطن حسين بخصوص ابنته المريضة مريم حسين عن الامتناع عن صرف دواء لها من قبل صيدلية مركز سترة الصحي تم التواصل مع المريضة والتوضيح لها بأن بعد انتهاء وصفة السلمانية في برنامج اي صحة يجب تجديدها مرة اخرى من قبل طبيب في السلمانية وان تجديد مستشفى جدحفص للولادة للدواء لن يتم صرفه من قبل صيدلية مركز سترة الصحي لانه غير مصرح بذلك كما ان التقارير الطبية من المراكز الخاصة لايتم اعتمادها من قبل المركز الصحي و أنما يجب ان تكون التقارير صادرة من مستشفى حكومي تم المحاولة لايجاد حلول للمريضة حتى لاتطول مدة الانقطاع عن الدواء ونصحها بالعودة لمجمع السلمانية الطبي قسم الحوامل لتجديد الوصفة. وللعلم لم يتم التواصل معي بخصوس تفاصيل الشكوى كما هو مذكور في الشكوى
مسولة الصيدلية |
SHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-51552 | 4/25/2024 12:00:00 AM | 9/13/2024 12:02:42 PM | 4/25/2024 12:00:00 AM | ||||||
6676 | ZAINAB EBRAHIM ISA | 981212212 | ذهبت للعلاج في مركز سترة الصحي من قبل الدكتورة اميرة علي ، التي لم تكن في غرفتها لوقت طويل وحين وصلت لغرفتها اعلمتها ان لدي مشكلة بالسمع وان الاسماء المعلنة بالجهاز العام لااسمعها ، تعاملت معي بان الامر لا يعنينها وان انتظر في الخارج وقت لتت لتو والحاسوب لايعمل ، انتظرت بالخارج طويلااً لاجد بأنها قد ادخلت مرضى قبلي قد اتو لاحقاً بعدي وحين سأتل بادرتنى باسلوب غير لائق بطبيبة تعمل لدى وزارة الصحية التابعة لمملكة البحرين طردتنى من الغرفة ورفعت الهاتف لتتصل بأمن المركز ليسحبوني خارجاً بقائلة بأنها قد نادتنى وان لم اي مع مناداتي ، اخبروني كيف ادخل عليها وانا لااعلم انها قد نادتنى وهي على دراية بذلك، لطالما عرفت معن موظفين الصحة بالتعاون والاخلاق الرفيعة ، ولكن اليوم الدكتورة اميرة على في مركز سترة اظهرت لي عكس ذلك ان كانت هذه التصرفات والاخلاق مقبولة لدى وزاة الحصة فالرجاء اخباري لتفادي اي صدمات مستقبلاً ، فالذي تعرضت له اليوم لن يصدق بأن ذلك حصل في مركز صحي حكومي ، انا مواطنة بحرينية ان لم اجد العلاج في ديرتي اين اجده |
تم التواصل مع المريض وقد تبين ان مراجعتها للمركز كانت بتاريخ 31/8/2024 ، ونكرت الدكتورة ماجاء في الشكوى ضدها وتم تنبيه الطبيبة بضرورة التواصل بطريقة مهنية للمرضى وضوررة العمل بميثاق اخلاقيات المهن الطبيبة وتطبيبق ماتم التدريب عليه من مهارات التواصل وشرح للمريضة ضوررة الانتظار واحترام خصوصة المرضى الموجودين داخل الغرف للمعاينة والتأكيد على الوجود كمركز صحي يقدم الخدمات 24 ساعة |
SHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-81025 | 9/1/2024 12:00:00 AM | 9/13/2024 12:34:38 PM | 10/2/2024 12:00:00 AM | |||||||
6677 | HASAN ALI | 840504071 | 36556797 | قدمت الى المستشفى الساعة 8 مساء ليتم تحويلي على الطبيبة في غرفة 2، وليس لي علم ان الطبيبة في الطابق العلوي لاتفاجىء بانها تنادي الاسباء بالتتالي ولاتتقبل حتى الانتقاد ونطالب بلفت نظر كتابي |
تم التحقيق في الشكوى السابقة بالاستماع الى المعنين والنظر في تفاصيل الملفات اشتكى المريض من تعامل الطبيبة معه وانها نادت اكثر من مريض في وقت واحد مما ادى لتكدسهم جميعاً في وقت واحد عند باب غرفة الطبيبة ، وقد تم الاتصال بالمريضة من قبل نائب مجلس الادارة وحضر للمركز واستمعنا تفاصيل الشكوى من المريضة واعتذرت الطبيبة من سوء الفهم الذي حصل بينهم ، وتم التنويه على جميع الاطباء بالتعامل بمهنية مع جميع المرضى |
SHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-67768 | 4/23/2024 12:00:00 AM | 9/13/2024 12:41:07 PM | 9/27/2024 12:00:00 AM | ||||||
6678 | ZAHRA ISA MOHSEN | 010109994 | 34588504 | ذهبت امس الى مركز سترة الصحي في الوقت بين 5 الى 6 ، رفعت الدكتورة طلب ان يتم اعطائي مغذي حين ذهبت الى قسم التمريض كان يوجد موظفة استلمت حالتي ولكن ارسلتنى الى سريري لايزال به مغذي الشخص السابق دون تنظيف وكان يوجد دم من ذالك جلست على الكرسي انتظر الممرضة في ذلك الاثناء اتي عامل لتنظيف المكان وجاءت الممرضة لي وضعت المغذي لي بدون تغير القفاز واخبرت الممرضة بان يدي اليسار العرق غير واضح وان لاينفع وضع المغذي فيها ، ومع ذلك اصرت بمحاولة اكثر من مرة لدرجة اني تألمت من الشي واخبرتها بستياء بان تضعه لي في يدي اليمين بعد ذلك أثناء ازالة الغمذي تناثر الدم على يدي وصارت تمسحة بنفس ابرة المغذي لدرجة اخبرتها تبتعد لان اثار الموضوع غضبي قدمت شكوى في المركز الصحي لكن لم يكون هناك تجاوب في الموضوع. |
بعد سماع حيثيات الشكوى من قبل العميل، نوكد لكم بأننا لن نتسامح مع اي سلوك غير مهنى من أي موظف لدينا. ونحن نأخذ هذه الشكوى على محمل الجد فقد قمنا بالتحقيق في الامر واتخاذ الاجراءات المناسبة لضمان عدم تكرار ذلك مستقبلاً. وتم اتخاذ الاجراء اللازم باتجاه الممرضة ، وتم ارشادها للقيام بالخدمات والعمليات التمريضية تبعاً الى الدليل الإرشادي، وتم تنبيه الطاقم التمريضي بالمركز |
SHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-51661 | 7/17/2024 12:00:00 AM | 9/13/2024 1:01:59 PM | 7/15/2024 12:00:00 AM | ||||||
6679 | SALMAN ALI | 830303197 | 331199356 | سلام عليكم ليست المرة الاولى التي تحدث معي هذه المشكلة مع زوجتى التي تعاني من هبوط السكر ، من المعتاد يفترض من يساعدنى في نقلها من باب المركز الصحي الى داخل غرفة الطوارىء ، يفترض لكن هاي المرة الثانية تحصل معي ، تكون في حالة اغماء ويتم نقلها عن طريق ان ازوجها وممرض رجل ويستغرب من عدم وجود الممرضات مرافقات معنا ، المقصد بهاي حالة المترددة جائما وجود مرافقات بهاي حالة مع شكري للجهود المبذولة من جانب الدكاترة واكرر هي ليست شكوى وانما لفت انتباه |
بالنسبة لشكوى العميل تم التوضيح له بان في حال الطوارىء يتم تفعيل رمز الطوارىء ن حيث يتم توزيع المهام الى جميع الطاقم التمريضي دون التميييز بين الجنيسين ، حيث تم اخبار المريض من قبل الموظفة بان ستقوم بارسال موظف معه في حين ستقوم بتجهيز الادوات المطلوبة في غرفة الطوارىء ، تجر الاشارة الى ان المريضة من رواد المركز , وان جميع افراد الطاقم التمريضي على دراية كاملة بحالتها الصحية. وقد تمت الموافقة من قبل العميل على ارسالة موظف لمرافقة المريضة من دون اي اعتراض، الا ان العميل يصر على رفضه على استكمال العلاج وتحويل المريضة الى السلمانية حيث وقع على رفض المشورة الطبية |
SHC | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-46323 | 5/22/2024 12:00:00 AM | 9/13/2024 1:10:24 PM | 5/23/2024 12:00:00 AM | ||||||
6680 | AMER YUSUF | 610078305 | 366335448 | اضررت اليوم الساعة 12 ظهرا التوجه الى المركز الصحي لصرف ادوية زوجتى حيث ان مركز نويدرات كان مغلق ، الات ان الموظففة قالت لي انا بساعدك هالمرة بس مرة ثانية روح مركزك ، وعندها شعرت بالاذلال وكانها تقدم لي خدمة خارج ناق عملها ، فاجبتها ان ما عرفه وحسبت توجيهات سمو لوي العهد ان لامركزية في تقديم الخدمات الصحية وبالخصوص ان كان المركز التي ننتمي اليه مغلقاً ونحول بشكل تلقائي الى المركز القريب ، وتابعت الموظفة ،انه بسبب نقص الموظفين برغم اني كنت الوحيد الموجود امامها ، لا احد قبلي ولا احد بعدي ، ولايوجد مرضى في الانتظار عندها اجبت، الا يجب علينا جميعاً تقديم الخدمات في في اختصاصه بدون كسر جميل ، لم يرق لها كلامي مع اني كحررت لها انني أذا الفت انبتهاها ليس بأمر شخصي ، عندما همت بالقول انها ستقوم بتسجيل ملاجحظة |
رداً على الشكوى ،، حيث تم التاكد بان الصيدلانية قامت بصرف الادوية الشهرية مع إعطاء ملاحظة بان يتم الاستلام للمرات القادمة من مركزهم المعنى. تم التوضيح لمقدم الشكوى بأن الية الصرف في العطل الرسمية تكون للوصفات الطارئة ولوصفات الامراض المزمنة في حال تعذر المريض من الاستلام من مركزه التابع له, وان تكرر استلام المريض من مركز غير تابع له يؤثر في امور كثيرة سواء في كميات الادوية التي تطلب شهرياً او عدد المرضى وقد يؤثر على طول مدة انتظار الحالات الطارئة التي تحتاج فعلا الى علاج ، وتم تبليغه بان خلال ال6 شهور السابقة تم استلام الادوية من مركز سترة الصحي 5 مرات تفهم مقدم الشكوى الوضع وانتقد فقط اسلوب الموظفة وتم تبليغه بانه سيتم تنيبه الموظفة على الاسلوب |
SHC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-78665 | 6/9/2024 12:00:00 AM | 9/13/2024 1:41:19 PM | 6/10/2024 12:00:00 AM | ||||||
6681 | Fatima Almeshari | 911101934 | 33070330 | السلام عليكم ورحمة الله وبركاته رحت للمركز الصحي وغيرت الطبيب مالي بس ليحين ماتغير احتاج اروح للمركز وماتغيرت الطبيبة وانا ابدا مو عاجبتني الدكتورة اللي حاطينها لي والموظفات اللي في السجلات تقولي بنخلي الورقة اللي مليتها وبنجوف متى بتتغير الطبيبة |
تم الإتصال في العميل وتوضيح بانه نظام تغيير طبيب العائلة الى حد الان لا يعمل بسبب الصيانة في النظام، وسيتم حل الموضوع في اقرب وقت ممكن |
MHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-09-24048 | 7/9/2024 12:00:00 AM | 9/16/2024 8:19:52 AM | 7/10/2024 12:00:00 AM | ||||||
6682 | نوال الشوملي | 670503088 | 39929982 | السلام عليكم انا طلبت دواء السنا من ايهيرب عشبي طبيعي ولكن تم ايقافه من نهرا مع انها من المرة الاولى اطلبه طلبته مرارا وتكرارا وخبروني لازم وصفه طبية من المركز الصحي التابعة له ودكتورة المركز الصحي رفضت تعطيني الوصفة خوفا من المسائلة وانا احتاج هالدواء ضروري شنو الحل ولماذا تم إيقافه هالمرة الوقت الفائت |
السلام عليكم تم التواصل مع مقدمة الشكوى و توضيح موضوع الدواء المحظور صرفة من نهرا حسب ما ذكرت في الشكوى ، حيث إن العلاج المذكور من العلاجات النباتية و لا يمكن إصدار وصفة علاجية بالدواء عن طريق المركز الصحي إلا للأدوية المصرح بها من إدارة مراكز الرعاية الصحية الأولية ، كما إنه من الأفضل رفع موضوع العميلة على الجهة المعنية في نهرا لمعرفة أسباب حظر العلاج الذي ترغب بصرفة تحياتي |
MHC | Administrative | Complaint | Drugs Availability | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-09-80870 | 8/20/2024 12:00:00 AM | 9/16/2024 8:33:23 AM | 8/21/2024 12:00:00 AM | ||||||
6683 | Fahad Lori | 990207927 | 38455910 | تم التواصل مع مركز المحرق الصحي للاستفسار عن مواعيد فحص الزواج من يوم 7/8/2024 الى تاريخ 11//8/2024 ولا توجد اجابة في المستشفى تم التواصل على الرقم 17460888 |
تم التواصل مع العميل وتم الاتصال به من قبل اقسم المعني وتم حل الموضوع و الرد على الاستفسار |
MHC | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-09-66051 | 8/11/2024 12:00:00 AM | 9/16/2024 8:38:40 AM | 8/12/2024 12:00:00 AM | ||||||
6684 | Shawqi Jassim | 780404742 | 33711532 | shawqi.und@hotmail.com | حضرت إلى عيادة الأسنان في مستشفى عالي في تمام الساعة السابعة واثنا عشر دقيقة وحين طلب التسجيل أفاد موظف الاستقبال بانتهاء المواعيد. وحين استفسرت أفاد انه يتوجب علي الحضور قبل ساعة أو نص ساعة من بدأ الدوام لأن عدد العيادات 3 فقط يستقبلون 18 مريض في اليوم. هل الدولة عاجزة عن توفير أطباء اسنان؟؟ والعيادة المسائية مخصصة إلى الطوارئ فقط. يرجى النظر في هذه المشكلة لأن النتيجة هو ذهاب المواطن للعيادات الخاصة بدل تلقي العلاج في المراكو الحكومية التي من واجباتها توفير العلاج للمواطن. |
تم التواصل مع مقدم الشكوى وترتيب موعد له يوم الأربعاء الموافق 4 سبتمبر 2024 |
AHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-09-95452 | 9/2/2024 12:00:00 AM | 9/16/2024 8:54:17 AM | 9/2/2024 12:00:00 AM | |||||
6685 | Batool Alawi | 910901864 | 38229237 | name@gmail.com | السلام عليكم ، أود ان اقدم شكوى بشأن حجز المواعيد في المراكز الصحية حيث ان خدمة المواعيد الالكترونية غير متاحة وهي مضيعة لوقتي كموظفة حيث انني اضطر للذهاب للمركز لحجز موعد والانتظار لقترة طويلة حتى موعدي حيث ان عدد انتظار المواعيد كبير والأوقات متأخرة مما يتسبب في اضاعة اليوم والوقت واخذ اجازة طبية دون داعي لذلك. نرجو منكم تفعيل خدمة حجز المواعيد الالكترونية |
تم التواصل هاتفيا مع مقدمة الشكوى وعمل اللازم |
AHC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-09-10757 | 9/1/2024 12:00:00 AM | 9/16/2024 8:58:47 AM | 9/2/2024 12:00:00 AM | |||||
6686 | سارة المرباطي | 930601866 | 34161413 | التغذية / الصيدلية/نستلم التغذية لمدة شهر الحليب البودر استلمنا ثلاث قواطي ريحتهم مخمرة وخراب وريحته مصديةوفيه مدة صلاحية سنة،1- الحليب السائل كم علبه فتحنا تكون مكتلة وخراب الحليب، وسكتنا كم مرة ومشيناها لكن زاد الوضع عن حده و الوجبات تنفص عن المريض الأدوية / الوصفة الوردية/ تكون فيها مدة شهرين وتنتهي و المواعيد بعيده تنتهي و الموعد باقي عليه جم شهر جدام 2- التقرير الطبي للكرسي المتحرك طلبنه من الدكتورة تكتب انه تقرير جديد للمريض ذو الاحتياجات الخاصة اللي صار عمره 23 سنة وكان ردها لنا بالرفض لانه مو فاضية وتحتاج تجوف المريض بعيونها وتشخصه وطلبتمنها تسوي لي موعد للاسعافات قالت مو من شغلي اني اطلب الاسعاف وماعرف الطريقة انتوا تجبيونه لي؟ شلون اشيله ذوي احتياجات خاصة مايتحرك وكبير وطويل ومايتساعد معاي؟ وانه بنت ماعندي تساعدني مساعد الام كبيرة بالعمروالوالد كبير بالعمر؟ المريض ذوي الاحتياجات الخاصة شنو راح يتغير فيه غير لنه يكبر وتزيد مسئولياته |
السلام عليكم تم التواصل مع العميلة مقدمة الشكوى التي وضحت بأن مضمون الشكوى مرفوعة على العيادة التي تتابع معها العميلة لأخيها بمستشفى السلمانية الطبي و ليست بعيادات مراكز الرعاية الصحية الأولية و تشميل جميع ما تم ذكره في مضمون الشكوى أيضا تحياتي |
MHC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-09-57708 | 8/27/2024 12:00:00 AM | 9/16/2024 9:04:09 AM | 8/29/2024 12:00:00 AM | ||||||
6687 | NOORA BUALLAY | 891204555 | 39272200 | تمت معاينتي بمركز مدينة خليفة الصحي بسبب شعوري بوعكة صحية وارتفاع درجات الحرارة وعند الدخول للطبيب امرني بعمل فحص كورونا وقبل خروجي من قسم التمريض سالت الممرض عن النتيجة فاخبرني بانها سلبية واستلمت الاجازة المرضية وخرجت وبالامس لازلت اعاني من التعب فرجعت الى المركز الصحي ودخلت على الطبيب لعمل فحص الكورونا فاخبرني انه لاحاجة لعمله لان النتيجة ايجابية من اخر زيارة لي للمركز حيث لم يتم اعلامي عنها مع العلم انني ممرضة واعمل بقسم غسيل الكلى ولدي ابن مصاب بربو وخالتي تتعالج بالكيمانوي .. من يتحمل مسولية الاهمال هذا؟ |
تم التواصل مع المراجعة والاعتذار منها عن عدم رضاها عن الخدمة المقدمة وانه من حق المريضة ابلاغها بشكل وافي عن النتيجة وتم استيضاح سوء الفهم الذي حدث حيث ان الممرض قد خبر المريضة انها يمكنها الانصراف من قسم التمريض ظنا منه بتوجهها الى غرفة الطبيبة حيث سيتم اعلامها بالنتيجة منا الطبيب نفسه وانا حريصون على تقديم اعلى جودة منا الخدمات الصحية هذا وقد ابدت المراجعة تفهماها |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-09-08010 | 9/4/2024 12:00:00 AM | 9/16/2024 9:15:26 AM | 9/4/2024 12:00:00 AM | ||||||
6688 | Zainab A.Jalil | 881209872 | 33097229 | om.al.sada1988@gmail.com | السلام عليكم توجهت صباح اليوم إلى المركز الصحي التابع لمجمعي مركز عالي الصحي لأخذ موعد للاسنان لابنتي في الساعة السابعة والنصف تقريبا تفاجأت بأن الكاتبة تخبرني بعدم وجود مواعيد فل كما تقول طلبت منها اخذ موعد غدا او اقرب موعد ولكنها رفضت واعطتني رقم كما قالت انه الرقم الساخن 80007000 اتصلت به فور مغادرتي المركز لاخذ موعد وتفاجئت ان الرقم مقطوع او ملغي لا يرن نهائياحاولت عدة مرات مثل الحال السؤال لماذا رفضت اعطائي الموعد رغم وجودي في المركز وصرفتني برقم خاطئ وعدم الفائدة الرجاء منكم النظر في وضع عيادة الاسنان بمركو عالي لسوء المعاملة خصوصا بعد الجائحة كورونا لا يريدون العمل لم ماذا ؟ لأن واجهت ذلك من قبل حيث اخذت ابنتي لفحص الاعدادي قال لي الطبيب عندها عدة سوس وتحتاج لحشوات وعندما طلبت منه حشوها ضحك وصرفني كذلك لماذا على المواطن التوجه دائما لعيادات الاسنان الخاصة ودفع مبالغ طائلة ما الجدوى من عيادة الاسنان الحكومية في المراكز؟ هل هم اطباء ام ماذا ! الرجاء النظر في هذا الوضع السيء وشكرا |
تم محاولة التواصل مع المراجعة ولكن رقمها خارج الخدمة للحصول على موعد اسنان على المراجعة الحضور للمركز في الساعة السابعة صباحا او الساعة الثانية ظهر او الاتصال على الخط الساخن 80007000 |
AHC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-09-27680 | 9/1/2024 12:00:00 AM | 9/16/2024 9:25:04 AM | 9/2/2024 12:00:00 AM | |||||
6689 | Zahraa | 881104973 | 32323879 | name@gmail.com | حضر زوج المراجعة للشكوى من اسلوب تعامل موظفة الصيدلية وقال ان زوجته كانت تنتظر لحين وصول رقمها إلا ان الموظفة قامت بصرف أدوية لمراجع بدون رقم انتظار وعاملتها معاملة سيئة |
تم تقديم الاعتذار للمراجعة من قبل مسئولة قسم الصيدلية وتم الاجتماع مع موظفة الصيدلية التي قالت ان المراجع الذي قامت بصرف ادويته حضر من مركز يوسف انجنير لاستلام دواء غير متوفر هناك وحسب العادة فإن المراجعين القادمين من مراكز اخرى يتم صرف الادوية لهم من غير رقم انتظار لانهم سبق ان انتظروا دورهم في المركز الآخر. |
AHC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 8965 | 8965 | 24-09-19018 | 9/8/2024 12:00:00 AM | 9/16/2024 9:34:51 AM | 9/8/2024 12:00:00 AM | |||||
6690 | REYADH | 811109810 | 395855158 | ذهبت الى المركز الصحي مدينة خليفة الساعة 6 وربع صباحا بقصد الحصول على العلاج اسنان وظل انتظ الى الساعة 7 وعشر دقائق صباحا وبعد الانتظار تم مناداة رقمي وابلاغي انه قد تم استنفاذ المواعيد لهذا اليوم فهل يعقل ان تكون 10 مواعيد فقط وكيف لي ان اذهب يوميا منذ الصباح ولا اعرف هل سيتم استقبالي كمريض او لا؟ |
تم التواصل مع ابن المريضة مقدم الشكوى وترتيب موعد لوالدته السيدة نورة المهزع بتاريخ 26/8/2024 الساعة التاسعة والربع. |
MKHHC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-09-46373 | 8/25/2024 12:00:00 AM | 9/16/2024 9:39:34 AM | 8/25/2024 12:00:00 AM | ||||||
6691 | NADIA A. HADI | 091103207 | 33070807 | نظام طباعة الاجازات لا يعمل ارجو سرعة النظر بالموضوع |
تم التواصل مع والدة المريضة وتبين انه اصدر لها شهادة حضور للمدرسة والتى لا تظهر في التطبيق وتم طباعتها من قبل الطبيب في نفس اليوم ولم يتم استلامها وتفهم والد المريضة وشكر ادرة المركز |
MKHHC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-09-21842 | 9/9/2024 12:00:00 AM | 9/16/2024 9:50:43 AM | 9/9/2024 12:00:00 AM | |||||||
6692 | Hani Mohamed | 940409780 | 33920825 | السلام عليكم بخصوص حجز مواعيد عن طريق البرنامج صحتي لماذا لا استطيع اختيار الطبيب الذي اريده؟ و الاطباء المدرجون في القائمة هل ممكن اغيرهم كلهم إنهم جيدون ولكنني اريد طبيبتي التي اذهب إليها في كل مرة لأنني أشعر براحة أكبر معها اسمها د.يسرى ارشاد حسين في كل مرة اذهب الى المستشفى احب ان اذهب الى نفس الطبيبة التي تعرف حالتي على الرغم من وجود التقارير في لنظام ولكنها على علم بتاريخي المرضي واشعر بالراحة أكثر معها، كيف يمكنني طلب تغيير طبيب العائلة و اضافة الطبيبة على مجموعة الاطباء، جزاكم الله خير الجزاء بغيت اغير الدكاترة اللي في اللستة الى الدكتورة اللي اروح لها دكتورة يسرى كل مرة تعرف حالتي و تفحصني عدل قبل لا عطيني اي دواء وانه مرتاحة معاها أكثر فاتمنى تعطوني حل |
تم التواصل مع العميل وتم إبلاغه في حال رغبته في تغيير طبيب العائلة يجب الحضور الى المركز الصحي وملئ استمارة تغيير طبيب العائلة، ليتمكن من العلاج عند الطبيب المطلوب وسيتم تغير قائمة الأطباء في برنامج صحتي على الطبيب الذي تم اختياره |
MHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-09-27669 | 9/4/2024 12:00:00 AM | 9/16/2024 9:54:20 AM | 9/5/2024 12:00:00 AM | ||||||
6693 | MARWA ABDULLA | 871112787 | 33306432 | مركز مدينة خليفة لا يخدم افراد المنطقة بشكل كافي حيث يتم تحويل اغلب الحالات للمستشفيات الاخرى وان كانت الحالة بسيطو ولا يعرفون تقييم الوضع الصحي للمرضى شكل كافي |
تم التواصل مع صاحبة الشكوى واعلامها بان المركز الصحي يسعى لتقديم مختلف الخدمات التى تغطي احتياجات المجتمع ولكن قد تستدعي الحالة وبعد الرجوع للادلة والارشادات للتحويل على الرعاية الثانوية سواء للعيادات التخصصية او الطوارئ وان كل هذه الاجراءات تصب اولا واخيرا في مصلحة المريض وتفهمت المراجعة الموضوع وشكرت ادارة الاطباء على سرعة التواصل |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-09-46977 | 9/9/2024 12:00:00 AM | 9/16/2024 9:56:05 AM | 9/9/2024 12:00:00 AM | ||||||
6694 | Nahid Alkaabi | 710802684 | 33701033 | تم ايقافي عن حجزالمواعيد عن طريق برنامج صحتي ز السبب تخلفة عن الذهاب للموعد هبوط الضغط ولم استطع قيادة السيارة ( والرجاءمنكم النظر في هذه الامور لا سني يتيح لي التلاعب بأوقات الدكاترة لا المرضة ولا احتاج للاجازات المرضية انا متقاعدة يجب التيقن في الحساب قبل الحجب عن الخدمة |
تم التواصل مع العميل، و تم شرح قوانين وارشادات استخدام برنامج صحتي في حج ز المواعيد حيث ان في حا ل حجز |
MHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-09-07486 | 9/3/2024 12:00:00 AM | 9/16/2024 10:03:14 AM | 9/4/2024 12:00:00 AM | ||||||
6695 | Sayed jehad Almahari | 980504325 | 32124696 | S.jehad_almahari@hotmail.com | السلام عليكم ورحمة الله وبركاته ، ذهبت امس الى المستشفى بتاريخ ٩/٩/٢٠٢٤ لتلقي العلاج من الام اعاني بها لأسفل الظهر والممرضة اخبرتني بأنها كتبت لي يوم اجازه ولكن تفاجأت اليوم بعد الدخول الى الموقع ان الاجازة الطبية لم يتم ادراجها ضمن الاجازات الطبية من خلال خدمة طباعة الاجازات المرضية اتمنى مساعدتي فيما يخص هذا الامر |
السلام عليكم تم الإتصال بالمراجع وتبين وجود الإجلزه وتم ارسالها لهم عن طريق الإيميل تم التواصل معهم عن طريق الدكتور حسين التاجر تحياتي |
SKC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-09-49407 | 9/12/2024 12:00:00 AM | 9/16/2024 11:38:51 AM | 9/16/2024 12:00:00 AM | |||||
6696 | Mohammed Mistry | 740626825 | 36789750 | tabrezmistry@hotmail.com | Dear Sir / Madam Today my daughter (Ms Aisha Mohammad Tabrez Mistry, CPR No 000814636) visited Shaikh Sabah Health Centre, Umm Al Hassam at 5.30 pm. The doctor confirmed that she is have viral fever and throat congestion. She told to download the Medical Leave Certificate from MoH website by entering the details. She is entering her all the details i.e. CPR number, Expiry date and Block number, but she is unable to download the Medical Leave Certificate. Therefore I am requesting your help and support for issuing the Medical Leave Certificate for my daughter Ms Aisha Mohammad Tabrez Mistry. I will much appreciate your cooperation in this regard. Thanking you in advance 🙏 Mohammad Tabrez Ismail Mistry |
السلام عليكم تم الإتصال بالمراجع وتبين وجود الإجلزه وتم ارسالها لهم عن طريق الإيميل تم التواصل معهم عن طريق الدكتور حسين التاجر تحياتي |
SKC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-09-43580 | 9/12/2024 12:00:00 AM | 9/16/2024 11:41:09 AM | 9/16/2024 12:00:00 AM | ||||||
6698 | رضوان عوض | 33170620 | الأسنان- العدد المراد علاجه قليل جدا نسبتاً لعدد المرضى نرجو تسجيل مرضى أكثر الأسنان |
وعليكم السلام ورحمة الله وبركاته تم الاتصال الى المراجع ولكن الرقم يطلع مقطوع 33170620
ونثم اقتراح المريض إلى زيادة عدد المواعيد وللعلم في توجه لتوسعة و زيادة عدد عيادات الأسنان في الفترة القريبه
وشكراا
د. حميد ميرزا احمد |
MJK | Administrative | Suggestion | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-09-52038 | 9/13/2024 12:00:00 AM | 9/16/2024 12:29:56 PM | 9/16/2024 12:00:00 AM | ||||||||
6699 | Jaafar Ebrahim | 920103022 | 33308987 | mara7b.bh@gmail.com | الأخوة الأفاضل/ إدارة المراكز الصحية بداية نشكر لكم الجهود المبذولة لتقديم الخدمات الصحية لمواطني المملكة، فيما يخص سحب عينات الدم في المراكز الصحية ، تم تسجيل بعض التحاليل في مستشفى السلمانية وقد تم اخبارنا بأنه بالامكان سحب الدم في المركز الصحي كونه ينتمي للمنظومة الطبية الحكومية ومع الأسف تفاجأنا يوم الخميس الماضي عند زيارة مركز عالي الصحي بإعادة تحويلنا لمختبر السلمانية حيث أفادت موظفة سحب الدم في المركز " ان هنالك بعض التحاليل يتم سحب عينات الدم الخاصة بها فقط في السلمانية". علما بأن التحاليل المراد سحب الدم لها تتعلق بالحوامل وهذا القسم موجود في مركز عالي. س : لماذا لا يتم سحب الدم في مراكز الرعاية الأولية وارساله للمختبرات المتخصصة؟ مع الأسف إن صح هذا القرار فإنه لا يخدم المرضى بل سيساهم في زيادة اعداد المرضى في مستشفى السلمانية مما يؤدي لطول الانتظار ، اضف على ذلك زحمة السير وأزمة المواقف التي يمكن ان تنتج ذهاب المرضى للحصول على خدمة يمكن اخذها من مركز صحي، ولا يخلي عليكم وقت المواطن الذي سيتم هدره نتيجة الانتظار الطويل لذا نرجو منكم اعادة النظر في موضوع سحب الدم في مختبرات المراكز |
تم التواصل هاتفيا مع مقدم الشكوى وابلاغه انه ليس جميع التحاليل بالامكان سحبها في المركز الصحي بسبب حاجة بعضها لطريقة حفظ خاصة ومعدات واجهزة غير متوفرة في المراكز |
AHC | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-09-33565 | 8/4/2024 12:00:00 AM | 9/16/2024 1:08:37 PM | 8/5/2024 12:00:00 AM | |||||
6700 | Abdulrahman Alabbasi | 500003823 | 39670686 | abdulrahmanalabbasi50@gmail.com | هناك طول انتظار وتأخير في صرف الأدوية من الصيدلية التابعة لمركز عالي الصحي توجد ثلاث فتحات او منافذ لصرف الأدوية ولكن هناك موظفة واحدة تقوم بصرف الأدوية اما باقي الموظفات فوجودهم حسب الطلب المشكلة في طول الانتظار كالتالي : 1. يأتي المريض حاملا رقم انتظار واحد فقط بالنسابة عن مجموعة من المرضى اي انه تحت رقم واحد يحمل بطاقات شخصية لما يبلغ خمسة فما فوق ويخرج بعد حجز فتحة الصرف محملا بأكياس من الأدوية. 2. تقوم الموظفة بصرف هذه الكمية تحت رقم واحد مما يؤدي إلى تأخير المرضى المنتظرون في الصف. 3. يقوم احد المرضى بتجميع بطاقات البعض الجالسون بسبب المعرفة ويتقدم نيابة عنهم باستلام الأدوية. لا بد من النظر ودراسة كيفية توزيع الأدوية لتجنب طول الانتظار والايعاز إلى موظفات صرف الأدوية بالاسراع في الصرف وعدم قبول أكثر من بطاقة او اثنتان لكل رقم انتظار ولكم الشكر. |
تم التواصل هاتفا مع مقدم الشكوى من قبل مسئولة قسم الصيدلية وتقديم الاعتذار له على التأخير وتم تنبيه الموظفات بعدم صرفالأدوية لأكثر من مريضين بالرقم الواحد |
AHC | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-09-10781 | 8/26/2024 12:00:00 AM | 9/16/2024 1:19:07 PM | 8/27/2024 12:00:00 AM | |||||
6701 | MohamedAli Mohamed Saleh | 830501690 | 38320341 | mohamed27ali72@gmail.com | الاخوة الكرام الطيبين في وزارة الصحة بعد التحية والتقدير لكم جميعا والاشادة بمجهوداتكم التي يشهد لها الجميع في خدمة الوطن والمواطنين والمقيمين وبعد لدي شكوى بخصوص تطبيق صحتي حيث اني كلما اردت ان احجز لي موعد في مركز بنك البحرين الوطني في عراد في الفترة المسائية وهي الأنسب لي فإن التطبيق لا يقبل ان يحجز لي الموعد وقد حذفت التطبيق ونزلته من جديد ونفس الشيء لا يتغير شيء فأرجو منكم التكرم والتفضل علي بحل المشكلة وتحديث المعلومات كي يشمل ذلك الفترة المسائية وهي الأنسب لي وشكرا لكم جميعا |
تم التواصل مع العميل اكثر من مره لكن لايوجد رد ..يوجد هناك مواعيد للفتره المسائية وانه المواعيد تكون موجوده في التطبيق حسب بتوافرها وانها تختفي في حال تم حجز المواعيد المتوفره في التطبيق |
NAC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-09-39147 | 9/13/2024 12:00:00 AM | 9/16/2024 2:26:14 PM | 9/16/2024 12:00:00 AM | |||||
6702 | Sayed Hasan Hasan | 870504371 | 39494094 | elsayed.hasan@gmail.com | بالاشارة إلى رقم المراجعة السابق ٢٤٢٥٧٧٨٥٩٢ والمؤرخ في ٢٧/٥/٢٠٢٤ وحالته مغلق، نود التأكيد بالرغم من اغلاق الشكوى من قبلكم إلا أنه لم يتم معالجة المشكلة، علماً بأننا قمنا بكافة الاجراءات المطلوبة ومنها ملء الاستمارة عبر الحضور الشخصي للمركز كما أننا راجعنا المركز الصحي بنفس الخصوص اليوم ١٧/٩/٢٠٢٤ ، ولم نحصل على اجابة واضحة، نكرر طلبنا في ضرورة تغيير طبيب العائلة الذي تم اختياره لنا عشوائيا والذي لا يتناسب معنا بتاتاً، آملين النظر بشكل عاجل في طلبنا وذلك لاقتراب انتهاء ٤ شهور من دون حل |
السلام عليكم تم الإتصال بالمراجع وإبلاغه بأن أوراق التغيير قد تم تحويلها للجهات المختصه وننتظر من الجهة المختصة تغيير الطبيب للمراجع وتم إبلاغه في حال تم التغيير سوف يتم الإتصال به او مراجعة الجهة المختصة بذلك تحياتي |
SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-09-88888 | 9/17/2024 12:00:00 AM | 9/17/2024 9:10:34 AM | 9/17/2024 12:00:00 AM | |||||
6703 | HASAN KHALIL EBRAHIM ISA ALHAYKI | 861205103 | 36450592 | حصلت مشاجرة اليوم بين المرضى في مركز جدحفص الصحي بسبب مريض سكلر جاء للمركز قبل فتح غرفة الحقن بفترة ، ووضع بطاقته و ذهب للمنزل و اتي بعد 45 دقيقة و دخل لتلقي العلاج بينما الجميع ينتظر في الخارج لوقت طويل وقد قمنا باخبار التمريض الذين كانو جالسين في الخارج وروؤ انه قادم للتو و نحن كنا ننتظر لحوالي الساعة الا ربع انا و اخي و عدد كبير من المرضى اللذين كانو جالسين وهو لم يكن متواجد علما ان هذا المريض يتعمد استفزاز المرضى و يتحدى المرضى ان لا احد منهم بامكانه ايقافة عند حده أو الغاء دوره و هو يتعمد خلق المشاكل و يقوم بعمل ذلك اسبوعيا وفي بعض الاسابيع يقوم بتسليم بطاقته و بطاقة اختهوهي نائمة في المنزل و يحجز لها الدور على حساب المرضى اللذين ينتظرون ادوارهم لفترات طويلة و من ثم يأتي و يدخل مباشرة لتلقي العلاج دون ان ينتظر دقيقة واحدة! و سبق أن تقدمت بشكوى في المركز المذكور بايجاد الحل له و لكن عندما طلبت من التمريض الغاء دورة بسبب عدم التواجد رفض التمريض ذلك بل دافع و هذه المرة اطالب وزارة الصحة لا مركز جدحفص فحسب بايجاد حل لعدم خلق مشاجرات اسبوعية!!! |
تحية طيبة وبعد بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 4/8/2024 من قبل حسن الحايكي الرقم الشخصي : 861205103 تم الرد مسبقا على نفس الشكوى, وناكد بانه يتم استلام البطاقات بشكل شخصي من مرضى فقر الدم المنجلي ويكون من الساعه الخامسه والنصف صباحا قبل ربع ساعه فقط من بدء إعطائهم العلاج نظرا لكثرة عددهم في ايام العطل الرسمية والاسبوعية. وعندما يتم مناداة المريض يكون موجود في المركز وعند عدم وجود المريض يتم ادخال المرضى الاخرين بدون تاخير . هذا ما لزم مع خالص شكري وتقديري على المتابعة .
زهراء البناء نائبة مشرفة تمريض مركز جدحفص الصحي 33256448 |
JHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-25401 | 8/4/2024 12:00:00 AM | 9/17/2024 9:44:37 AM | 8/4/2024 12:00:00 AM | ||||||
6704 | ALI ABDULKARIM ALI BAHAR | 000806331 | 34014445 | alibahar.c@gmail.com | إلى إدارة مركز جدحفص الصحي / وزارة الصحة المحترمين، الموضوع: شكوى بخصوص امتناع الطبيبة فاطمة حسن حيدر عن تقديم الرعاية الطبية اللازمة أتقدم بهذه الشكوى بشأن امتناع الطبيبة فاطمة حسن حيدر من مركز جدحفص الصحي عن اتخاذ أي إجراء طبي لمعالجة حالة والدتي، رغم التشخيص الذي صدر عن مستشفى السلمانية والذي أكد وجود كسر في الحنج وكسر في اليد. وعليه، أود الإشارة إلى أن والدتي كانت في حاجة ماسة إلى الرعاية الطبية اللازمة، إلا أن الطبيبة المذكورة لم تقدم أي مساعدة أو توجيه للعلاج. أطلب من سيادتكم النظر في هذه الشكوى واتخاذ الإجراءات اللازمة لضمان تقديم الرعاية الصحية اللائقة لجميع المرضى ومحاسبة الطبيبة المعنية على هذا التصرف غير المقبول. آمل أن تحظى شكواي باهتمامكم واتخاذ ما يلزم من إجراءات لضمان عدم تكرار مثل هذه الحالات. وتفضلوا بقبول فائق الاحترام والتقدير، علي بحر ٣٤٠١٤٤٤٥ ١٦ سبتمبر ٢٠٢٤م المريضة الاسم : مكية احمد المطوع الرقم الشخصي : ٦٥٠٠٢٣٩٥١ |
تم التواصل مع العميل عبر الاتصال الهاتفي و لم يتم الرد |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-69788 | 9/17/2024 12:00:00 AM | 9/19/2024 11:12:21 AM | 9/17/2024 12:00:00 AM | |||||
6705 | ahlam hussein | 33355684 | سوء التعامل مع الطفل وتريد إلغاء الموعد لسبب غير واضح ارجو التواصل |
م التواصل مع والدة الطفل وقامت بسرد الشكوى وتم التوضيح لها بأن الأطفال يكون عندهم خوف من العلاج واحيانا يحتاج في الزيارة الأولى شرح للطفل عن الأدوات وطريقة العلاج لكي يتقبل . ولقد قامت الطبية بتقديم العلاج اللازم لولدها وتنظيف الضرس ووضع الحشوة في الضرس. ولها الحرية في اختيار الطبيب لتقديم الخدمة العلاجية. وقد تفهمت الوالدة وقدمت الشكر للتوضيح. |
BKH | Proffesional | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-09-53399 | 9/16/2024 12:00:00 AM | 9/18/2024 9:08:02 AM | 9/17/2024 12:00:00 AM | |||||||
6706 | Ahmed Alsherooqi | 800806301 | 36922228 | pt complain about delay in receiving treatment |
xplain for the patient the mechnism of giving any medication and double check before the pt receive any injection |
BKH | Proffesional | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-09-61049 | 8/18/2024 12:00:00 AM | 9/18/2024 9:10:41 AM | 8/19/2024 12:00:00 AM | ||||||
6707 | محمد الحدي | 950803278 | 6695957 | العميل اشتكى من تأخر موعد والدته على الدكتور |
تم شرح الية عمل عيادات التصنيف وبرنامج التصنيف الكندي المتبع في مراكز الرعاية الأولية |
BKH | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-09-98097 | 8/25/2024 12:00:00 AM | 9/18/2024 9:12:38 AM | 8/25/2024 12:00:00 AM | ||||||
6708 | سامية عبداللطيف | 38889600 | اشتكت المريضة من رفض قسم الامومة والرعاية صرف المواد العينية لها ( الحفاظات) |
تم شرح آلية استلام المواد العينية والتنبيه على ضرورة اخبار القسم باي مستجد او في حالة عدم القدرة على انتظار الاستلام |
BKH | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10855 | 10855 | 24-09-58485 | 8/25/2024 12:00:00 AM | 9/18/2024 9:14:00 AM | 8/27/2024 12:00:00 AM | |||||||
6710 | ebrahim Alkoofi | 850400724 | 34402110 | السلام عليكم احبتي مسؤلين بوزارة الصحه انا المواطن ابراهيم عبد الكريم وانا اعاني من عده امراض مزمنه مال دسك رقبه وظهر مال ااباطنيه قولون عصبي مال غدد صماء ومال قلب ومال مسالك بوليه ومخ ولعصاب وتابع مع مواعيدي مع اطباء سلمانيه بدقه بس مشكلتي في صرف ادويه وقت اروح لطبيب وجدد لي وصفه كامل اروح صدليه سلمانيه وفتح وصفه وروح مركز صحي نعيم صحي تبعي اخذ لحبوب بس بكل مره ماستلم حبوب كامل ليش ماعرف كل مره ثلاث انواع من حبوبي ماستلمهم وحبوب مهم لي لان مال قولون عصبي مشكله كل لحبوب استلمهم مال قلب ومال مخ ولعصاب الا مال الباطنيه انا مصور لكم كل لحبوب الي مفروض استلمه وخليت على لحبوب الي مايعطوني اياه بلون احمر كم شهر وانا اعاني من هالمشكله وكل مره يقولون لي دكتور ماجدده او دكتور مكنسلنه واطر اروح سلمانيه لدكتور جواد خميس بدون موعد وترجا موظفه دخلني عليه عشان بس اعرف ان دكتور كنسل شي او ماجدد فاكتشف ان دكتور مجدد وصف وماكنسل اي شي ورد اروح صيدليه ومثل شي مابعطوني علاجي مال قولون العصبي ولا يعطوني حبوب الغازات الي ينقرض ولا يعطوني حبوب المهدء البسكبان . تعبت انا من الم ليش يسون جدي مادري . |
السلام عليكم تحية طيبة استلمت اليوم شكوى من مريض بخصوص عدم استلامه ثلاثة أدوية من الصيدلية لعدة أشهر و بالفعل نوعين منهم ما كانوا متوفرين في المخازن أو استلمنا كميه بسيطة (حبوب الباسكوبان و حبوب الغازات) و لكن المريض استلم الأدوية شهر 6 و 7 و 8 ( تواريخ الاستلام مبينه على سستم iseha) و لكن أحيانا يأتي الصيدلية للاستلام و تكون فترة العلاج المسجلة منتهية على السستم لأنها ليست أدوية مزمنة و لكن توصف لقترات مؤقتة و تستخدم عند اللزوم و الأدوية موجودة في الصورة المرفقة في شكوى المريض و مسجل عليها اسم المركز و بالنسبة للدواء الثالث (dusputalin) فالوصفة موقوفه من جهة طبيب السلمانية فعلا كما أخبره موظفو الصيدلية تاريخ 20/8/2024 و بالتالي لا يمكن صرف الدواء. تم الاتصال بالمريض و اخباره أن الأدوية متوفره حاليا و بامكانه استلامهم و أن حبوب القولون تحتاج تجديد من السلمانية
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NHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-09-76454 | 9/18/2024 12:00:00 AM | 9/18/2024 3:44:47 PM | 9/18/2024 12:00:00 AM | ||||||
6711 | هديل التريري | 060401478 | 33640717 | hadeelaltiriy336@gmail.com | طلب ربط طبيب العائلة وتحديث الباناات |
تم تحديث بيانات المريضة وحذف ربط طبيب العائلة التابع لمركز الشيخ عبدالله بن خالد |
AAK | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-09-48973 | 9/19/2024 12:00:00 AM | 9/19/2024 9:37:24 AM | 9/19/2024 12:00:00 AM | ||||||
6712 | MURTADHA NASER ABDULHASAN ALSHAJJAR | 940604701 | 36673702 | radooy944@gmail.com | سلام عليكم …. تحية طيبة .. ربعد … لى من يهمة الامر … ازعجني موضوع اليوم في احد المراكز الصحية ،، رئيت اكثر من شخص ينتظرون دورهم و لابسين شورت و الاكثر حرجنا ان يكون الشورت فوق الركبة ،،، و ذهبت رئيس المركز ،، ف اخبرني سابقا كان يعترضون عليهم ولا يدخلونهم الان جائت اوامر من الاعلى ولا توجد مشكلة و الصحه اهم من هذا الامر ،،، الصحة اهم والله يوالي الكل بصحة وعافية ولا توجد مانع عندما يكون الامر جنسي و طؤارى ،،، لاكن الحمدالله لايعيق به شي و داخل و الشورت فوق ركبته ،، لا يليق في هذا الاماكن ،، اتمنى يكون ممنوع وعدم السماح به مثل باقي الدوائر الحكومية ،، اتمنى من رب العالمين الصحه و العافيه للجميع وشكرا لكم جميعا |
تم التواصل مع العميل عدة مرات و لم يرد على الموبيل |
JHC | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-08514 | 9/18/2024 12:00:00 AM | 9/19/2024 2:51:35 PM | 9/19/2024 12:00:00 AM | |||||
6713 | ahmed abdulqader | 920200273 | 66699939 | لا يوجد احد في قسم الاستقبال الانتظار الكثير من الوقت - 4:20 فجرا |
الرد على الشكوى رقم: 2426863536 تم التواصل هاتفياً مع مقدم الشكوى وتبين انه ولله الحمد قد أنهى مراجعته مع الطبيب و بعد الاستفسار عن سبب الانتظار أوضح انه كان يريد الاستفسار عن أوقات الحصول على مواعيد لعيادات الاسنان و تم افادته بالمطلوب عبر المكالمة الهاتفية و إيضاح انه يمنع التصوير في المركز الصحي و أن الموظفة كانت في استراحة للصلاة و قد قامت قبل الذهاب للصلاة بوضع اعلان يوضح ان بإمكان حالات الطوارئ التوجه مباشرة لقسم التمريض.
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MKHHC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-09-51893 | 9/18/2024 12:00:00 AM | 9/19/2024 11:20:35 AM | 9/19/2024 12:00:00 AM | ||||||
6714 | JAFFAR NUSAIF | 850201470 | 33953540 | nusaif.mero4media@gmail.com |
بسمه تعالى اقدم هذه الشكوى وكلي أمل ان تنال عنايتكم الكريمة بخصوص مستشفى مدينة عيسى الصحي أولا: لا يعقل تنفُذ المواعيد من الساعة الخامسة مساءً وينتهي الدوام الرسمي الساعة الثامنة مساءً ونطلب المساعدة لكي ندخل على الدكتورة تخبرنا الكاتبة لا استطع المساعدة الا بموافقة الدكتورة وفعلً ذهبت إلى الدكتورة لتساعدني فلم تساعدني، وطامه الكبرى لم يكن ولا شخص في الانتظار فطلبت من الدكتورة المساعدة مره ثانية فلم توافق انا مستغرب الدكتور من صغرنا نسميهم ملائكتة الرحمه أخبرت الدكتورة حالتي حرجة فلم تعرني بهتمام قالت اذهب إلى مركز انجنير قلت لها لا توجد عندي سيارة وثانياً لا يسمحون لنا بدخول الا بعد الثامنة مساءً وانا منزلي لا يبعد عنكم خمسين مترا كيف والمتبقي ساعتين أو اكثر عن نهاية الدوام للأسف لم تتساعد معي أرجو منكم ان تعيدوا النظر في وقت قفل المواعيد ، في السابق كان يقفل المواعيد قبل نهاية الدوام بنصف ساعة ولكم مني جزيل الشكر والعرفان على سعت صدوركم انتم نهضه مملكتنا الغالية دمتم في رعاية لله.
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تم التواصل مع العميل و الاعتذار منه لعدم حصوله على موعد للعلاج و أوضحنا له أن السبب يعود لكثرة عدد المرضى المترددين على المركز الصحي في ذلك اليوم ، و أبلغناه بأنه يمكنه حجز مواعيد العلاج بشكل مسبق بالاوقات التي تناسبه عن طريق تطبيق صحتي ، أو عن طريث الاتصال بمركز الاتصال على الرقم 80007000 . |
IHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-09-81935 | 9/16/2024 12:00:00 AM | 9/19/2024 1:21:57 PM | 9/19/2024 12:00:00 AM | |||||
6715 | Abdulla Alhasan | 911206370 | 36846666 | abdullah.alhasan2@gmail.com | محاولة الوصول إلى موظف في مركز صباح السالم الكائن في العدلية من خلال الإتصال على رقم هاتف المركز ١٧٨٢١٨٨٨ مرات عديدة لتغير موعد المريض ولكن لا يتم الرد على الإتصال علماً بأنني قدمت شكوى عبر تواصل قبل حوالي شهرين على الموضوع ذاته |
السلام عليكم تم التواصل مع المراجع بخصوص الشكوى المرسلة عن طريق تواصل وأفاد بأنه يريد موعد لطفله وتم حجز الموعد لطفله بتاريخ 26 اكتوبر 2024 وهذا ولكم منا كل الشكر إسماعيل درباس إداري مركز الشيخ صباح السالم |
SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-09-48716 | 9/19/2024 12:00:00 AM | 9/19/2024 1:40:25 PM | 9/19/2024 12:00:00 AM | |||||
6716 | HASAN FADHEL HUSAIN FATEEL | 030111870 | 33369157 | hassan.fateel03@gmail.com | سلام عليكم ذهبت إلى المركز الصحي في جدحفص ودخلت غرفة رقم ٤ على دكتوره زينب فائق ولم تكن ترتدي قفازات اليدين ولم تسألني ماذا بك انا اخبرتها اني مريض ولدي زكام والتهاب وجسدي متعب فقامت بفحصي قليلاً ولم تكن مهتمه كثيرا واخبرتها اني اعمل في الشمس ولدي حروق فضحكت واخبرتها اني احتاج الى عذر طبي الي يوم غدا فقالت لن اعطيك غدا سأعطيك اليوم وقالت بلحرف الواحد اني متفضله عليك اني سأعطيك اليوم عذرا طبي وهذا من كرمي فاخبرتها ان هذا حق من حقوقي أخبرتني حقك في ديوان الخدمة المدنية وليس هنا انا هنا اقرر ان اعطيك أو لا وقالت اذا كنت تريد غدا فتعال من جديد واجري فحص جديد كي نقرر وقالت لي اخرج الان فخرجت وانا محرج ومتعب نفسيا وجسدياوكانت شديده معي في الكلام وكانت تحقق معي أخبرها اني مريض وهي تظن اني اكذب واني فقط اريد عذرا طبي اتمنى اتخاذ إجراء بحقها لئنها شوهت صورة الحكومة ووزارة الصحة بأسلوبها وتعاملها الغير أخلاقي ومن المفترض أن تكون شاكره للمكان الذي هي فيه لكي تخدم البلاد والمواطنين من المرضى وكبار السن قبل أن أدخل كان معها رجل كبير في السن وكان صوتها مرتفع عليه اتمنى النظر في أمرها وشكراً |
تم التواصل مع الطبيبة المذكورة و تنبيهها عن أسلوب معاملتها |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-45518 | 9/22/2024 12:00:00 AM | 9/23/2024 9:51:14 AM | 9/22/2024 12:00:00 AM | |||||
6717 | عبدالحميد أحمد محمد | 39414158 | hameed.ghaffar@gmail.com | إجمالا الخدمات المقدمة رائعة وخاصة لكبار السن، بشاشة الممرضات أمر رائع وينم عن وعي وحس وطني |
تم التواصل من قسم التمريض مع العميل وشكره على التقدير والشكر الموجه إلى الممرضات وبالخصوص ممرضة عيادة الأمراض المزمنة |
MJK | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-09-08340 | 9/12/2024 12:00:00 AM | 9/22/2024 12:17:34 PM | 9/22/2024 12:00:00 AM | |||||||
6718 | زينب شعيب | 920806155 | 36306057 | شكوى على اسلوب ومعالملة الطبيب مازن المشهداني |
تم التواصل مع مقدم الشكوى من قبل الدكتورة فاطمة العلوي ولا يوجد رد |
AAK | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-09-91906 | 9/12/2024 12:00:00 AM | 9/22/2024 1:26:48 PM | 9/16/2024 12:00:00 AM | ||||||
6719 | لا يوجد | لا يوجد | 39610021 | المواعيد البعيدة الخاصة بمستشفى السلمانية |
تم التواصل مع المريض واخباره بمراجعة مستشفى السلمانية قسم المواعيد |
AAK | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 24-09-82928 | 9/1/2024 12:00:00 AM | 9/22/2024 1:31:32 PM | 9/2/2024 12:00:00 AM | ||||||
6720 | لا يوجد | - | - | مقترح فتح المركز الساعة 6:30 |
تم رفع المقترح ومناقشته مع رئيس مجلس الادارة |
AAK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 24-09-61947 | 9/17/2024 12:00:00 AM | 9/22/2024 1:40:01 PM | 9/17/2024 12:00:00 AM | |||||||
6721 | فاطمة حميدان | 050106007 | 36335584 | عدم الحصول على موعد أسنان بالفترتين الصباحية والمسائية . |
تم التواصل مع مسؤل قسمالاسنان وترتيب موعد للمريضة |
AAK | Administrative | Complaint | Appointments | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-09-81015 | 9/5/2024 12:00:00 AM | 9/22/2024 2:07:12 PM | 9/5/2024 12:00:00 AM | ||||||
6722 | سعيد الفندي | 670100200 | 33753070 | عدم الاستفادة من الادوية المصروفة من المركز الصحي والاستفسار عن خدمة التجويل على الخاص مقابل مبلغ رمزي |
تم التواصل مع المريض والتعريف بالخدمات المقدمة بمراكز الرعاية الصحية الأولية |
AAK | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-09-06590 | 8/28/2024 12:00:00 AM | 9/22/2024 2:10:54 PM | 8/28/2024 12:00:00 AM | |||||||
6723 | Rawan Alothman | 010606106 | 33137793 | تقدم بالشكوى هذه ضد الموظفة في التسجيل والكاتبه بمركز بنك البحرين الوطني بعراد المدعوة (فاطمة النعار) والتي قد رفضت تزويدنا باسمها لاكثر من مره رغم طلبنا منها بكل احترام تزويدنا باسمها فضلاً لا امراً ، والتي قامت في حوالي الساعة 3:25 دقيقة عصراً اليوم بالاساءة الصريحة لي ولأفراد أسرتي المتواجدين معي في ذات الوقت في المركز الصحي ، حيثُ قامت بالاساءة لاخي الصغير المريض اصلاً والقادم لتلقي العلاج ، ووالدتي لاحقاً حينما اتت بعدما تسببت الموظفة ببكاء اخي الصغير وهو مويض اصلاً لسوء تعاملها، وانا شخصياً المتقدمة بهذه الشكوى، حينما قمنا بالاستفسار عن امكانية طباعة الورقة المعطاة من قبل الطبيب كاجازة مرضية،رفضت مساعدتنا حيث قامت بالصراخ ورفع صوتها الحاد جداً امام جميع المرضى والزوار وتلفظت بكلمات نابيه وأساءت التعامل مع أخي وأنا كذلك بقولها " روحوا عدلو اخلاقكم ، ووصلوها وين ماتبون بصيغة التهديد " وكلمات اخرى وبشهادة بعض الزوار الذين جاءوا معتذرين عما فعلته . واني اطالب باخذ اقصى عقوبة في الموظفة واجراء تحقيق جاد واستعادة حقي فيما تعرضت له انا واسرتي،حيث انها هي من طلب ان نشتكي ضدها بعد تهدي |
واتم الاتصال بالعميل وتم اخبارها انه تم التواصل مع والده المريض السيده امينه وتم حل الموضوع وانه سيتم اتخاذ الاجراء االلازم بعد التحقق من ذلك |
NAC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-09-52551 | 9/22/2024 12:00:00 AM | 9/23/2024 12:55:25 PM | 9/23/2024 12:00:00 AM | ||||||
6724 | حسن الماحوزي | 990909867 | 36774342 | mr.hassanalmahoozi@gmail.com | تم طلب تغير العنوان قبل 5 اشهر و لم يتم تغيره .. لقد قمنا بتغير عنوان السكن بعد الزواج من مدينة حمد الى ابو قوه (سرايا ) و على اثر تغير السكن تم تغير المركز الصحي من مركز مدينة حمد الى مركز البلاد القدين و لكم حين ادخل على تطبيق صحتي لغرض حجز موعد يكون العنوان السابق هو الضاهر في البرنامج و غير مسموح لي بان اختار المركز الصحي المسجل لي .. هذا طلب لتحديث في برنامج صحتي و تعديل المركز الصحي المسجل لنا على العنوان الجديد .. نحن شاكرين لخدماتكم. |
سبق أن اختار المراجع طبيب العائلة و تحديث العنوان أثناء زيارة المركز و تم التأكد من النظام و تحديثه و فد تم حل المشكلة حيث يمكن الآن التسجيل على مركز البلاد القديم في تطبيق صحتي. |
BQC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-95392 | 9/23/2024 12:00:00 AM | 9/23/2024 3:05:35 PM | 9/23/2024 12:00:00 AM | |||||
6725 | طارق العلوان | 761009310 | 39478544 | talalwan@uob.edu.bh | السلام عليكم ورحمة الله وبركاته لقد حولت مسكني من مجمع 729 التابع الى مركز مدينة عيسى الصحي العام الماضي إلى مجمع 457 بوقوة ولكن عند دخولي على تطبيق صحتي لازلت مسجلا في المركز الصحي السابق ولا استطيع اخذ موعد عن طريق التطبيق. اود الاستفسار عن كيفية تجديد المركز الصحي الخاص بمنطقتي عن طريق التطبيق خصوصا بعد تغيير عنوان مسكني عند هيئة المعلومات والحكومة الالكترونية مع جزيل الشكر والتقدير. |
تم التواصل هاتفياً مع المراجع و الطلب منه مراجعة قسم السجلات الصحية في المركز لتحديث العنوان في نظام التسجيل و .اختيار طبيب العائلة ضمن برنامج "اختر طبيبك" |
BQC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-64196 | 9/23/2024 12:00:00 AM | 9/23/2024 3:07:47 PM | 9/23/2024 12:00:00 AM | ||||||
6726 | عائشة | 37307373 | لا اريد طبيب العائلة يرجى تبديلة |
تم الاتصال بالمراجعة وتم ابلاغها سوف يتم تغير طبيب العائلة العائلة،ولكنها رفضت وقالت لاتريد تغيير الطبيب الان |
BKH | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-09-83609 | 9/2/2024 12:00:00 AM | 9/24/2024 9:26:46 AM | 9/4/2024 12:00:00 AM | |||||||
6727 | توفيق | 39149404 | شكوى سوء معاملة من موظف الاستقبال |
تم الاتصال بالمراجع اكثر من مرة و في عده ايام لكن لايوجد رد من قبله |
BKH | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10855 | 10855 | 24-09-59556 | 8/25/2024 12:00:00 AM | 9/24/2024 9:31:59 AM | 8/29/2024 12:00:00 AM | |||||||
6728 | SALMA NASER ABDULHASAN ALNOKHADHA | 710505370 | 36988373 | جزيل الشكر للموظفة لا نحتاج دواء بقدر ما نحتاج الى معاملة جميلة و روعة مثل موظفة الصيدلية فاطمة علوي |
تم التواصل مع المريضه اعلاه و شكرها على الكلمات الراقيه التي كتبت في حق الموظفه التابعه لقسم الصيدلية |
JHC | Administrative | Appreciation | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-09-80722 | 9/22/2024 12:00:00 AM | 9/24/2024 2:01:45 PM | 9/22/2024 12:00:00 AM | |||||||
6729 | HAJAR HUSAIN SAYED MUSTAFA MOHAMED | 930902564 | 37757707 | كان لدي موعد فحص لطفلي ٩ شهور دخلت على دكتور علي العكري في مركز جدحفص مافحص طفلي وفقط سألني اسألة سريعه وكان يختار في الكمبيوتر الجواب قبل لا يسمع الرد مني وخبرني ولدي لديه نقص ونزلني المختبر وماكمل الفحص فقط جيك الاذن اذا الدكتور لايستقبل المريض ولا يعطيه من وقته كيف يشخصه |
تم التواصل معكم بشأن الشكوى المرفوعة من قبلكم، وتم توجيه الطبيب بالتواصل الصحيح وحسن التعامل مع المرضى ومرافقيهم حسب البروتوكولات والانظمة المتبعة في مراكز الراعية الأولوية، شاكرين تواصلكم معنا متمنين لكم دوام الصحة والعافية. |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-53830 | 9/25/2024 12:00:00 AM | 9/25/2024 10:15:31 AM | 9/25/2024 12:00:00 AM | ||||||
6730 | Ramesh | n/a | 33361960 | CV.Rameshiyer@gmail.com | Wonderful service by all staff. Dr. Fadheela treatment is very impressive and I found major improvement. |
تم الاتصال بالمريض و شكره على الرسالة. |
BQC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-09-90717 | 9/24/2024 12:00:00 AM | 9/25/2024 10:32:02 AM | 9/24/2024 12:00:00 AM | ||||||
6731 | فاطمة عيسى علي | n/a | 38387276 | no@email | جعل عيادة إنقاص الوزن مرتين في الشهر للإستفادة أكثر. |
تم الاتصال بالمريضة صاحبة المقترح و المريضة أبدت إرتياحها من المتابعة في عيادة إنقاص الوزن و تم شكرها على ذلك و سوف يتم النظر في المقترح حسب حاجة المرضى و توفر الأطباء لإعادة النظر في أيام العيادة. |
BQC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-09-11551 | 9/24/2024 12:00:00 AM | 9/25/2024 10:33:52 AM | 9/24/2024 12:00:00 AM | ||||||
6732 | MARIAM ESAM ABDULAMEER | 000502383 | 36484541 | السلام عليكم عندي موعد اليوم الساعة 11:00 في مركز سترة الصحي وكم مرة سابقاً اخد موعد واتصل ابي بس الدكتورة تسجل للمختبر ان ابي اسوي تحاليل شاملة ما احصل رد/ ابي تحاليل تشمل كل شي بما فيها الغدة وب 12والسكر التراكمي، ونسبة الدم ومخزون الحديد والهرمونات ووظائف الكلي كل شي ممكن احتاج اسوي تحاليل دورية عليه، هل يمكن ان يسوون هالشي لي لان ماعندي مواصلات للمركز ابي يتسجل لي عشان من تسمح الفرصة اي وقت اروح اسوي التحاليل اتمنى تسوون هالشي لي بدون مااحتاج ان اروح وشكراً جزيلااً لكم |
تم التواصل مع عملينا العزيز من قبل المعنين بشأن الإستفسار المرفوع من قبلكم، ورفع ملاحظاتكم للقسم المعنى لاتخاذ مايلزم ، كم تم اخباركم بتوافر خدمة التطبب عن بعد ، والتي من خلالها يمكنكم حجز موعد لطلب التحاليل والتواصل مع طبيب العائلة ، او الحضور الشخصي للمركز لخدمتكم حسب المطلوب منكم ، ، ونوكد لكم حرصنا على تقديم أفضل الخدمات الصحية للجميع ، شاكرين تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطنى للمقترحات والشكاوي |
SHC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-09-31272 | 9/25/2024 12:00:00 AM | 9/26/2024 9:10:59 AM | 9/26/2024 12:00:00 AM | |||||||
6733 | حسن علي جاسم | 39881398 | شكرا لكم وإلى الأمام إن شاء الله |
تم التواصل مع المراجع حسن بن جاسم وعبرنا له عن خالص شكرنا على ملاحظته الايجابية حول خدمات المركز من ضمنها قسم السجلات والتمريض والاطباء وهذا دليل على الجهود التي نبذلها لتقديم افضل تجربة ممكنة للمراجعين وان كلمته تشجعنا على الاستمرار في تحسين خدماتنا وتقديم الافضل |
MJK | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-09-51047 | 9/25/2024 12:00:00 AM | 9/29/2024 10:29:34 AM | 9/29/2024 12:00:00 AM | ||||||||
6734 | فاطمة محمد | 940800098 | 33320823 | Fhallay25@gmail.com | اليوم زرت مركز بلاد القديم الصحي صباحاً فأخبرتهم بأني اريد الدخول على طبيبة اسنان وليس طبيب و لكن الرد كان أنهم ليسوا مع تواصل مع عيادات الأسنان فلا يعلمون من الطبيب المعالج، تمت معالجتي و لكن التعديل الحشوة رجعت عصراً فأخبرت موظفة الاستقبال (كونتر (٤) اني ارغب بالدخول على طبيبه كان ردها مماثل و بعد أن حجزت في الموعد سألتها عن وقته فإذا بها تصرح اني شدراني اركبي و بنادونش ) فهناك مشاكل في عدم وجود جدول الأطباء لدى الاستقبال بالإضافة إلى عدم وجود وقت الموعد في السستم ومعاملة موظفة الاستقبال . |
تم التواصل مع المراجعة للتحقق من تفاصيل الشكوى و الاعتذار عما بدر من موظفة الاستقبال. و تم تنبيه الموظفة بمراعاة أسلوب التعامل مع المراجعين كما سيتم التنسيق مع قسم الأسنان بخصوص الجدول إلا أن الموظفة لم تستكع التحقق في نفس الوقت بسبب عدم توصيل الهاتف للقسم الجديد للأسنان. |
BQC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-57289 | 9/29/2024 12:00:00 AM | 9/29/2024 3:35:34 PM | 9/29/2024 12:00:00 AM | |||||
6735 | MAKI ABDULWAHAB MANSOOR ABDULWAHAB | 770505368 | 36466674 | ready.makki@hotmail.com | السلام عليكم.. لدي شكوى على صيدلية مركز جدحفص الصحي. في يوم الخميس 26-09-2024 الساعة الواحدة ظهرًا، ذهبت إلى الصيدلية لصرف أدوية مهمة لوالدي وهو رجل مسن ومريض. يحتاج إلى أدوية للتنفس والضغط والسيولة، وهذه الأدوية ضرورية ويجب أن لا تتوقف. للأسف الصيدلاني رفض صرف الأدوية للمريض بسبب أنه لم يحن موعدها بعد. ولكن هذا أمر غير مقبول ويعرض حياة المريض للخطر إذ أنه قد نفدت الأدوية الموجودة لديه. ولا يمكن أن نتجاهل أهمية هذه الأدوية وحاجة المريض الماسة إليها. أنا أطالب بالتدخل الفوري للتأكد من توفير الأدوية للمريض دون تأخير. إذ أنه لا يمكن أن يتم السماح بتعريض حياة المرضى للخطر بسبب إجراءات إدارية. وقد أخبرت الصيدلاني بأنني أقوم بتحميلكم كامل المسؤولية عن انقطاع هذه الأدوية عن المريض. اسم المريض: عبدالوهاب منصور - الرقم الشخصي: 410015741 |
حسب الشكوى المرفقه تم التواصل مع المريض المذكور و تم شرحه له مدى تفهمنا لشكواه ولكننا علي القسم ملزمين باستخدام النظام وهو ( اي صحة ) و هو ما يحسب الاستلام ٣٠ يوم من تاريخ الاستلام للمريض بالاضافه انه تم اخبار بموعد استلامه و انه بامكانه الاستلام في حينه |
JHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-15031 | 9/29/2024 12:00:00 AM | 9/30/2024 10:08:27 AM | 9/30/2024 12:00:00 AM | |||||
6736 | ABEER AHMED MAKI AHMED | 711104204 | 33922917 | الحمد لله تم حل مشكلة الكلينس و الصابون و لكن هناك متابعة نظافة الحمامات لا يوجد من يهتم بتنظيف الحمامات |
تم اشعار الموظفين المعنيين بالامر و سيتم متابعة الموضوع عن كثب |
JHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-09-22691 | 9/29/2024 12:00:00 AM | 9/30/2024 8:59:01 AM | 9/30/2024 12:00:00 AM | ||||||
6737 | FATEMA ISA EBRAHIM KHALIFA | 910503079 | 39433585 | السلام عليكم عندي شكوى بخصوص مركز جدحفص الصحي، خصوصا قسم الرعاية و المختبر لسوء التنظيم و طول فترة الانتظار عند الذهاب لموعد لفحص أو تطعيم الاطفال. مع عدم وجود ازدحام الا ان الفترة التواجد تكون لأكثر من ساعة و نص بين الانتظار لدخول للاطباء التي تكون عيادتها بالطابق الثاني و الانتظار في الختبر ثم العودة للجميع و اخذ موعد. الحركة صعبة جدا بوجود الاطفال غير ان المختبر غير متعاونين و لا يوجد خدمة اسرع فمثلا احتاج قياس رقم الدم بالاصبع انتظر مع طفلة عمرها 9 اشهر و امامي 12 مريض هل الطفلة المستيقظة من الساعة 7 للذهاب قبل الموعد 20 دقيقة حسب القانون و انتظرت وقت الدخول للممرضة تم الطبيب و سوف انتظر كل عدد المرضى ث الرجوع للدكتور و مره اخرى اخد موعد للمره المقبلة اتمنى النظر فيها دون التقليل من جهد احد أو هل سببها قلة الموظفين في المركز؟؟ |
لسلام عليكم تم الاتصال بالمريضة وإخبارها بأن الأرقام لتنظيم سير العمل و النظام في دخول المرضى لسحب الدم وليس عدم تعاون منا كقسم المختبر و أن وقت انتظار المرضى لنا كمختبر ليس بطويل
وشكراً قسم المختبر مركز جدحفص AA |
JHC | Administrative | Complaint | Facilities and Services | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-09-15232 | 9/4/2024 12:00:00 AM | 9/30/2024 9:30:04 AM | 9/4/2024 12:00:00 AM | ||||||
6738 | أبو كريم | 39077728 | الجميع يعمل على تسيير أمور المراجعين. أنا أتقدم بالشكر والتقدير لكل العاملين في المركز.
|
تم شكر المراجع الذي دائما ما يشكر الموظفين في المركز وابتسامته على وجهه. |
KHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 24-09-98632 | 9/23/2024 12:00:00 AM | 9/30/2024 11:25:27 AM | 9/23/2024 12:00:00 AM | ||||||||
6739 | أمينة السباع | 920801510 | 33155145 | aseba_1992@hotmail.com | السلام عليكم .. المفروض اني حاجزة موعدة على دكتورة افراح لانها متابعه حالة ولدي و بدون اي إخطار اتفاجاء لما جيت ع الموعد تم تغيير الطبيبة المعالجه .. و فوق هذا الدكتورة اللي حولونا عليها كل اسم تقعد تصوت عليه 5 دقائق بدون اي فايدة .. غير اسلوبها بالرد اذا طرقنا الباب نسال عن الاسم |
تم التواصل مع المراجعة لاستيضاح تفاصيل الشكوى، بخصوص تغيير الموعد فقد يحدث أحياناً عند وجود ظرف طاريء أو تخصيص وقت لأعمال إدارية للطبيب و يتم تحويل المواعيد لطبيب آخر. و قد يتم الاتصال بالمرضى لإخطارهم أحياناً حسب الإمكانية و توفر الموظفين. أما الشق الثاني من الشكوى فيتعلق بالأطباء. |
BQC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-09-66123 | 9/30/2024 12:00:00 AM | 9/30/2024 3:16:41 PM | 9/30/2024 12:00:00 AM | |||||
6740 | QASSIM ABDULRASOOL HASAN ALAOUD | 910501017 | 39393926 | qassimalaud@gmail.com | السلام عليكم شكوى بخصوص سوء معاملة الدكتورة ( فاطمة حيدر ) في مستشفى جدخفص الشكوى في المرفقات ارجو من جهة الاختصاص التواصل وشكرا |
نم التواصل مع العميل و عمل اللازم |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-24179 | 9/30/2024 12:00:00 AM | 10/13/2024 12:27:11 PM | 10/1/2024 12:00:00 AM | |||||
6741 | Abdulla Ramadhan | 39704699 | شكرا لجهودكم |
تم الاتصال بالعميل وشكره على تقديره للخدمات المقدمه |
HHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-10-51050 | 9/30/2024 12:00:00 AM | 10/1/2024 1:44:50 PM | 10/1/2024 12:00:00 AM | ||||||||
6742 | MOHAMED HUSAIN AHMED ALKHAYYAT | 590107410 | 36666335 | تفاجأت مؤخرا انا و عائلتي بتغيير الطبيبة المعالجة في مركز جدحفص الصحي من الدكتورة رحاب محمد لطبيب اخر ، دون تنسيق او اعلام مسبق، و بالتواصل مع ادارة المركز الصحي، افادوا بتعذر تغيير الطبيب المعالج في النظام الالكتروني، علماً بأن المراجعات الصحية لجميع افراد العائلة طوال السنوات الماضية كانت مع الدكتور رحاب محمد لذا نرجو منكم النظر في اعادة ملفات العائلة للدكتورة رحاب محمد مع جزيل الشكر و التقدير |
تم التواصل مع العميل وشرح الية تغيير طبيب العائلة كما تم التأكيد للعميل بأنه مسجل على د. علي العكري كطبيب عائلة. |
JHC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-17169 | 10/1/2024 12:00:00 AM | 10/1/2024 2:47:56 PM | 10/1/2024 12:00:00 AM | ||||||
6743 | NASRA SAEED | 34445003 | nasrasaeed2016@gmail.com | سوء المعاملة - خدمة المداواة فكانت لا تستجيب للمريض |
تم التواصل هاتفيا مع المراجعة في تمام الساعة 02:55 مساءاً، وتم إعلامها بإمكانية حضورها للمركز خلال الفترة الصباحية او المسائية لتلقي خدمة التضميد، وتم توجيه جميع الطاقم التمريضي بضرورة حسن استقبال المرضى والمراجعين |
SJC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-10-84739 | 9/26/2024 12:00:00 AM | 10/2/2024 11:14:36 AM | 9/29/2024 12:00:00 AM | ||||||
6744 | Khalil Ebrahim Ali | 791109089 | 39200344 | الدكتورة في غرفة رقم 18 تحتاج إلى طولة البال وعدم التسرع مع المرضى والإفتقار للكلمات المناسبة |
Next Steps:
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SJC | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-10-98256 | 9/11/2024 12:00:00 AM | 10/2/2024 11:22:01 AM | 9/17/2024 12:00:00 AM | ||||||
6745 | no name | - | أتقدم بجزيل الشكر والأمتنان لفني الأسنان علي على ما بذله من تعاون ودقة في العمل مما أشعرني بالأرتياح والتحسن راجية من العلي القدير له بالتقدم والوفيق |
تم إيصال الشكر للفني |
SJC | Administrative | Appreciation | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-10-16993 | 10/1/2024 12:00:00 AM | 10/2/2024 11:40:36 AM | 10/2/2024 12:00:00 AM | ||||||||
6746 | WAQAR HUSSAIN KHADIM HUSSAIN | 580706761 | 39124087 | waqarhussain2012@live.com | salam my name is waqar hussain khadim I am a government employee since 1978 i have complan about behaviour of some staff of jidhafs hospital me and my wife has veiled visa till 2027 my wife is a diabetic patient so we visit usually to jidhafs hospital and then some of staff in reception ask for visa copy paper i don't know is it by health ministry or just thay do coz we are expatriate in my knowledge in our cpr veiled visa shows today this happened again I was on my job and she visit coz medicine finish and she show my cpr my ministry card also but staff was insisted to bring visa copy paper is it correct behaviour of staff |
تم التواصل مع العميل و الاستفسار عن تفاصيل الموضوع حيث تبين أن ابنة العميل قامت بتسجيل والدتها على الطبيب و قد طلب الموظف أوراق ثبوتية للتأكد من الهوية كما قد تم الاتصال للعميل و شرح الملابسات |
JHC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-38127 | 10/2/2024 12:00:00 AM | 10/2/2024 12:13:52 PM | 10/2/2024 12:00:00 AM | |||||
6747 | HAWRA ABDULRASOOL ALI KHUDHAIR | 930700945 | 66966079 | h93h9611@gmail.com | السلام عليكم معكم حوراء عبدالرسول علي حامله رقم 930700945 اعاني من حاله توتر واكتئاب شديد وحاله نفسيه واحتاج الى استشاريه حاله نفسيه ف اسرع ماامكن والموعد الذي اعطاني اياه بعيد اتمنى ان يوجد حل لكم خالص الشكر |
تم التواصل مع المريضة و اعطاها موعد غذا على العيادة النفسية |
JHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-35741 | 10/2/2024 12:00:00 AM | 10/2/2024 1:27:47 PM | 10/2/2024 12:00:00 AM | |||||
6748 | فاطمة المنصوري | -- | 36421000 |
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ZHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 24-10-83527 | 10/1/2024 12:00:00 AM | 10/2/2024 12:54:06 PM | 10/2/2024 12:00:00 AM | |||||||
6749 | عبدالجليل عبدالرسول عبدالله أحمد | 39337795 | عيادة الأسنان حبذا لو يكون هناك أخذ مواعيد للمرضى ولو بعد عدة أيام وذلك لأن ليس الكل لديه الوقت أن يأتي من الساعة 6 صباحا حتى يحصل على موعد للدخول على الطبيب ولكم جزيل الشكر والامتنان |
تم التواصل مع العميل وإبلاغه بتوفر خدمة حجز مواعيد الأسنان من خلال مركز الاتصال. |
MJK | Administrative | Suggestion | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-10-31689 | 9/29/2024 12:00:00 AM | 10/3/2024 7:50:13 AM | 10/3/2024 12:00:00 AM | ||||||||
6750 | معصومة | 33778860 | غرفة 3 يوجد الكرسي الصغير غير صالح الى الاستعمال حينما نركب على الكرسي إلى الكشف فهي خطير يزلق يرد له تصليح |
تم التواصل مع العميل وأبلاغه بإصلاح الخلل |
MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-10-27064 | 9/29/2024 12:00:00 AM | 10/3/2024 12:31:43 PM | 10/3/2024 12:00:00 AM | |||||||
6751 | شيخه طالب | 00000 | 39677855 | شكرا لفنية الاشعة حنان عباس على تعاونها |
تم شكر المريضه على الرساله |
NAC | Administrative | Appreciation | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-10-86084 | 9/16/2024 12:00:00 AM | 10/3/2024 12:42:20 PM | 9/19/2024 12:00:00 AM | |||||||
6752 | صادق | 39918894 | ممتاز |
MJK | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-10-71958 | 10/6/2024 12:00:00 AM | 10/6/2024 10:54:04 AM | 10/6/2024 12:00:00 AM | |||||||||
6753 | محمد | ممتاز |
MJK | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-10-44770 | 10/6/2024 12:00:00 AM | 10/6/2024 10:54:59 AM | 10/6/2024 12:00:00 AM | ||||||||||
6754 | MOHAMMED AL ANSARI | 830908293 | 33385552 | موضوع تاخر المواعيد وانا اعيل اسرة كبيرة وكثير التردد على المركز الصحي ومن خلال زياراتي المتكررة للمركز لاحظت عدة امور غريبة اثناء انتظاري تتعلق بالتاخير المواعيد وانه من الممكن بطرقتا ماي اوقات الانتظار الطويلة وعندما احجز موعد من الاستقبال واجلس للانتظار ثلاث ساعات لحين موعدي ارى ان عدد المرضى الذين يدخلون على الدكتور قليل جذا والاسماء التي ينادي عليها الدكتور غير موجودة وكذلك لاحظت ان خلال انتظار لا يوجد في القاعد الا عدد قليل جدا وكذلك عندما اذهب للدكتور استاذنه لعدم وجود مرضي يقول لي اسمك لا يظهر الا قبل ساعتين والحاصل والواقع ان الطبيب ينتظر ونحن ننتظر |
تم التواصل مع صاحب الشكوى وتم شرح الالية المتبعة في حجز المهواعيد المسبقة وذلك لتفادي التاخير في حجز الموعد من خلال تطبيق صحتي او مركز الاتصال |
MKHHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-10-71619 | 9/18/2024 12:00:00 AM | 10/7/2024 8:40:41 AM | 9/18/2024 12:00:00 AM | ||||||
6755 | زهره سعيد | 36380279 | اتصل في مركز جنيد ال في مدينه عيسى بغيت يقومون ليي الموعد قسم الاشعه اتصل ماحد يشيله من كم يوم اتصل كل ماحد يشيله وآني ماعندي مواصلات في الساعة ال خالينها ليي حبيت يقومون ليي الموعد او الساعة اتمنى ان في جهه تتواصل وياي بأسرع وقت ممكن لان موعدي الجمعه |
تم التواصل مع المريضه والقسم المعني وتم عمل اللازم بخصوص وقت الموعد |
YAE | Administrative | Complaint | Appointments | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-30958 | 9/17/2024 12:00:00 AM | 10/7/2024 10:57:20 AM | 9/17/2024 12:00:00 AM | |||||||
6756 | marwah mattar | 35342528 | تأخرت على موعدي نصف ساعه تقريبا بسبب ظرف العمل وعندما وصلت سألت الاستقبال عن الموعد وخبرتني ان ادخل على الغرفه رقم اثنين الدكتوره هبه ادم ومع الاسف الشديد اول مادخلت اعتذرت وخبرتها تاخرت بسبب العمل وقالت تاخرتي وايد وكانت تحسب الوقت واتقول كان مفروض الغي الموعد وقلت لها سالت الاستقبال وقالو دخلي على طول قالت موعدج ٤:٤٠ والحين جوفي الساعه جم والاسلوب كان جدا سيئ ابدا مو اسلوب دكتور معا مريض خبرتها على هذا الاسلوب اشلون اقعد ومشيت لا تلغيت العلاج ولا خبرتني انها بتساعدني مالقيت الا هذا الاسلوب هل فعلا طبيعي دكتور يخاطب مريض بهذا الاسلوب و التهزأ ولا حتى اعتذرت |
تم التواصل على الرقم الموجود وكان هو زوج المريضة وافاد بأن زوجته لا تستطيع التواصل في الفترة الصباحية بسبب طبيعة عملها وسوف يتم التواصل معها في وقت اخر بالاضافة الى انه يمكنهم التواصل مع الطبيبة على البريد الالكتروني : Lsaffar@health.gov.bh وقد تم التواصل مع الطبيبة هدى الساعاتي للتنبيه عليها بضرورة المعاملة بالاسلوب اللائق مع المرضى وقد افادة الطبيبة انها تكلمت مع المريضة بهدوء بقصد التوضيح لها ان الموعد يلغى عند تأخر المريض عن وقته وطلبت منها ان تجلس لكي تعاينها ولكن المريض رفضت وقالت ان الاسلوب لم يعجبها |
YAE | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-08849 | 9/17/2024 12:00:00 AM | 10/7/2024 11:12:13 AM | 9/17/2024 12:00:00 AM | |||||||
6757 | mohammed ahmed | 33799981 | السلام عليكم ورحمه الله وبركاته .. يوجد لدي استفسار بخصوص امكانية فحص ماقبل الزواج للأجانب المقيمين في دول الخليج مع اجنبيه في البحرين باحد المراكز الصحية ، وهل هناك رسوم او أخذ موعد قبل ذلك . يرجى افادتنا شاكرين ومقدرين على حسن تعاونكم |
تم التواصل مع المريض واخباره انه اذا كان الطرفين اجانب يكون الفحص في القطاع الخاص |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-53858 | 9/18/2024 12:00:00 AM | 10/7/2024 11:14:30 AM | 9/18/2024 12:00:00 AM | ||||||||
6758 | Saima Rafiq | 33742683 | It's been second month doctor has prescribed vitamin B12 injection to me but everytime I visit the Hospital Yusuf Engineering they say it's out of stock ..finally I got 1 dose and 3 are remaining but still it's out of stock. If alot of patients are getting it so more injections should be provided to the health care ..I'm tired of visiting everyday for it n listening that it's out of stock. .. Being a citizen I'm very disappointed and im sure there are many patient who are in need of it and visit the health care frequently ..please take some action. THANKU t |
تم التواصل مع المريض بخصوص الدواء موضوع الشكوى واخبار بتوفير الدواء في قسم المعالجة وضرورة الحضور للحصول على الجرعة |
YAE | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-13125 | 9/18/2024 12:00:00 AM | 10/7/2024 11:17:49 AM | 9/18/2024 12:00:00 AM | |||||||
6759 | ناعسه الدوسري | 33100043 | ذهبت اليوم الي المركز الصحي و طلبت من عندهم مرضيه سكليف و اخبروني بان سوف اجدها في النظام بعد ساعه و الان اكثر من ساعه و لم اجد شيا |
تم الاتصال بالعميل وعمل اللازم |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-53849 | 9/19/2024 12:00:00 AM | 10/7/2024 11:20:23 AM | 9/19/2024 12:00:00 AM | |||||||
6760 | Ebtisam Al Hajary | 36585859 | في برنامج صحتي لا أستطيع حجز المواعيد لي أو إلى زوجي الرقم الشخصى ٧٣٠٢٠٦٥٢١ بسبب عدم تغيير المركز الصحي بعد تبديل عنوان السكن من منطقه جرداب مجمع ٧٢٩ إلى منطقه مدينه عيسى مجمع ٨١٣. مع العلم بانه تم تحويل العنوان في الإحصاء منذ شهر نوفمبر ٢٠٢٣. يرجي تعديل المركز الصحي التابع لنا في البرنامج حتى نتمكن من حجز المواعيد شكرا |
تم التواصل مع المراجعه وشرح الية التسجيل لاختيار طبيب العائله لتتمكن من الحجز عن طريق صحتي |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-15776 | 9/20/2024 12:00:00 AM | 10/7/2024 11:22:54 AM | 9/22/2024 12:00:00 AM | |||||||
6761 | عبدالرحمن | abdulrahman84@gmail.com | قسم التمريض - أشكر الممرضة ولاء على حسن المعاملة والأخلاق الراقية رغم ضغط العمل وكثرة المرضى وسرعة الإستجابة ومعاملتها طيبة لطيفة ومتعاونة شكر للمرضة ولاء على خدمتها السريعة وتعاونها مع المرضى وأشكر قسم التمريض بأكمله |
تم توصيل الشكر لقسم التمريض وللمرضة ولاء |
SJC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-10-95764 | 10/7/2024 12:00:00 AM | 10/7/2024 12:54:57 PM | 10/7/2024 12:00:00 AM | ||||||||
6762 | sayed Ebrahim Al Mahafdah | 39801975 | قشم الأسنان في غرفة الأسنان هت=ناك طبيب والمساعدة أمرأة وغرفة ثانية دكتورة وممرض ذكر وهذا يشكل إحراج للمريض خصوصاً المريض إذا المريض أمرأة |
تم محاولة الأتصال بالمريض ولم يرد توزيع الموظفين على العيادات يتم عن طريق الادارة المركزية بدون تدخل القسم كما ان جميع العيادات تلتزم بمراعاة حق المريض بحيث يوجد موظف من جنس مغاير مع توفر عيادات متكونة من طبيبة و مساعدة يستطيع المراجع التسجيل عليها دون اجبار الطبيب على التبديل مع العيادات الاخرى
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SJC | Administrative | Suggestion | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-10-52918 | 10/6/2024 12:00:00 AM | 10/10/2024 8:47:50 AM | 10/8/2024 12:00:00 AM | ||||||||
6763 | ابتسام عيسى | 39432033 | موظفة الاستقبال كان لديها ملاحظة على احد المرضى الاجانب عندما رمى ورقة التصنيف وكانت تعمم على جمع المرضى الاجانب فقلت لها لا تعممين كلمي المريض بروحه قالت البحرينيين كذلك يسوون اخس |
تم التواصل مع المريضة والاستماع الى ملاحظاتها وتم تنبيه الموظفة بخصوص الاسلوب |
YAE | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-10-73428 | 9/17/2024 12:00:00 AM | 10/9/2024 7:16:52 AM | 9/18/2024 12:00:00 AM | |||||||
6764 | نور عبد الرحمن | 33230105 | قسم الاسنان اسلوب الموظف لم يكن عمليا ابدا |
تم التواصل مع المريض أعربت عن استيائها من أسلوب الطبيب وإنها ليست بحاجه لتوجيه بطريقة التسجيل وأنها كانت تريد العلاج فقط. تم شرح الموضوع لها وأعلامها ان من واجب الموظفين شرح طرق التسجيل والحصول على المواعيد للمرضى وذلك لتسهيل الحصول على الخدمات. وبالنسبة لأسلوب الطبيب سيتم توجيهه. كانت المريضة متفهمه . |
YAE | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-10-52598 | 10/4/2024 12:00:00 AM | 10/9/2024 7:23:38 AM | 10/6/2024 12:00:00 AM | |||||||
6765 | Zainab Jawad | 32252227 | الرجاء تغير المركز الصحي التابع لمكان السكن في برنامج صحتي علما بان تم تحديث مكان السكن في البطاقة الذكية و و بالحضور الشخصي لاخد و حجز المواعيد في مركز يوسف عبدالرحمن انجنير الصحي لاكن عند الدخول لحجز المواعيد في برنامج صحتي يظهر مركز سترة الصحي . يرجى تحديث المركز و جعله نفس المركز الصحي التابع لمكان السكن (مركز يوسف عبدالرحمن انجنير الصحي ) الرقم الشخصي : 040908119 الاسم : زينب جواد علي |
تم التواصل مع العميله وارشادها لاختيار طبيب العائلة لتحديث معلوماتها لكي تتمكن من التسجيل الكترونيا في مركز انجنير الصحي |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-83930 | 10/8/2024 12:00:00 AM | 10/9/2024 7:31:47 AM | 10/8/2024 12:00:00 AM | |||||||
6766 | عبدالغفور اسماعيل | 000918946 | 66649111 | Gfor124@gmail.com | مركز الشيخ عبدالله تأخير في حجز المواعيد على كل شخص يأخذ اكثر من 12 دقيقة. |
تم التواصل مع المريض و توضيح آليه حجز المواعيد و كيفية حجز المواعيد في حال لا يستطيع الانتظار حيث ان الفترة الصباحية يتوافد الى المركز عدد من المرضى |
SABKAK | Administrative | Complaint | Appointments | Reception | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-02032 | 1/11/2024 12:00:00 AM | 10/9/2024 10:01:56 AM | 1/11/2024 12:00:00 AM | |||||
6767 | علي العجمي | 740107011 | 36398383 | ali.s.alajmi@gmail.com |
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تم التواصل مع المراجع و اخباره بأنه سيتم التواصل معه خلال يومين |
SABKAK | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-32246 | 2/11/2024 12:00:00 AM | 10/9/2024 10:15:23 AM | 2/11/2024 12:00:00 AM | |||||
6768 | خالد حسين | 940404966 | 33888611 | k.sulaiman94@gmail.com | لدي شكوى على الوضع الذي نعيشه في المراكز الصحية حيث لدي شمكلة في اسناني و ذهبت الى المركز الصحي القريب من عنواني مركز الشيخ عبدالله منذ الساعة 7 صباحا عند فتح بوابة المركز و عند محاولتي اخذ تذكرة رقم اخبرني موظف الامن المتواجد عند قسم الاستقبال و المواعيد انه لا توجد مواعيد اسنان !! فهل يعقل ذهابي منذ الساعة 7 صباحا و لا يوجد موعد لمواطن يريد ان يتعالج حيث الدولة توفر له خدمة العلاج المجاني و لهذا يضطر رغم عدم امكانتيته لدفع رسوم المستشفى الخاص ! فماذا افعل |
تم التواصل مع المريض و اخباره بأن يمكنه حجز موعد مسبق عن طريق 80007000 |
SABKAK | Administrative | Complaint | Appointments | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-95406 | 2/27/2024 12:00:00 AM | 10/9/2024 10:19:12 AM | 2/27/2023 12:00:00 AM | |||||
6769 | ابتسام محسن | 920304362 | 36828288 | ebtisam007@hotmail.com | المريضة تنتظر ما يقارب الساعة حسب افادتها ، والدكتورة لم تستدعيها بالاسم واحتراما لخصوية المريض لم تطررق الباب. بعدها توجهت الى الدكتورة واكدت عليها الدكتورة بانها استدعتها اكثر من مرة وانها غير موجودة وتم التصادم بين الطرفين وبدا الدكتورة بالصراخ على المريضة والتحدث بطريقة غير لائقة حسب افادة المريضة. |
تم التواصل مع المريضة واكدت انها استدعت المريضة مرات عديدة ، واخلاقيات المهن تلزم الطبيب بمهنية العمل ولا يوجد بينها وبين المريضة اي شئ والمريضة دائما لها زياارت على نفس الطبيبة وبشهادة المريضة التي أكدت بان الطبيبة دائما لطيفة معها .
وخلال الدقائق الاخيرة من العمل وقفت على باب الطبيب واخبرتها هل من المعقول الانتظار ساعة دون مراجعة الطبيبي! تم التاكيد على المريضة بمراجعة الطبيب والسجلات في حال لم يتم مناداة الاسم |
AAK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-10-18211 | 10/9/2024 12:00:00 AM | 10/9/2024 10:46:26 AM | 9/6/2024 12:00:00 AM | |||||
6770 | نور مفيد | 910912963 | 33508152 | nour.mufeed@gmail.com | استفسار: هل من حق الطبيب في حال اصدار تقرير اتهام شخص كسبب في الاثار الموجودة على المريض ؟ |
تم التواصل مع المريضة من قبل الطبيب والرد على الاستفسار |
AAK | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-10-22015 | 10/9/2024 12:00:00 AM | 10/9/2024 10:50:43 AM | 10/2/2024 12:00:00 AM | ||||||
6771 | بدور الحداد | 800800141 | 66700373 | budoor143@gmail.com | وكذلك لا يوجد موظف باستقبال قسم العلاج الطبيعي.الاتصال ما يقار ب3 ايام لتأجيل موعد الابن الخاص بقسم العلاج الطبيعي ولا يوجد رد. |
تم التاميد على المريضة بان دمات تسجيل العلاج الطبيعي بالطابق الاول ، وتم التاكيد على تحويل خدمة البدالة والرد على الاستفسارات. |
AAK | Administrative | Complaint | Appointments | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-10-73525 | 10/9/2024 12:00:00 AM | 10/9/2024 10:53:53 AM | 10/1/2024 12:00:00 AM | |||||
6772 | زينب رضي | 001006118 | 36657357 | مشكلة حجز المواعيد عن طريق برنامج صحتي والمواعيد غير متوفرة وتظهر بعد 3 ايام . |
تم التواصل مع المريضة ، والتاكيد على قنوات حجز المواعيد ومن طبيب العائلة.
تم طلب منها اعادة تحميل التطبيق على الجهاز وتم حل المشكلة |
AAK | Administrative | Complaint | Appointments | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-10-34993 | 10/9/2024 12:00:00 AM | 10/9/2024 10:56:33 AM | 10/1/2024 12:00:00 AM | ||||||
6773 | Marwa Milad | 36774134 | من سنة ونصف تقريبا متزوجه وغيرت عنواني في البطاقة السكانية فقط اذا اريد حجز موعد في تطبيق صحتي للمركز الصحي يظهر لي المركز الذي كان عليه عنواني السابق ولا استطيع تغيرره لانه يظهر تلقائيا. يرجى حل المشكله لأني عندما اذهب للمركز الجديد اضطر للانتظار وتضييع الوقت حتى ادخل عند الدكتور وذلك بسبب عدم تمكني من حجز موعد مسبق، وشكرا لكم مقدماً. |
تم التواصل مع العميله وارشادها لاختيار طبيب العائلة لتحديث معلوماتها لكي تتمكن من التسجيل الكترونيا في مركز انجنير الصحي |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-29161 | 10/8/2024 12:00:00 AM | 10/9/2024 11:31:07 AM | 10/9/2024 12:00:00 AM | |||||||
6774 | Wafa Mohamed | 39100777 | I am not able to book 18 month baby , neither from sehati application or call center .. appointment for vaccination |
تم التواصل مع المراجعه وتبين ان عنوانها يتبع مركز مدينة عيسى الصحي وتم اخبارها بأنه سيتم تحويل الشكوى على الجهة المعنية |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-12170 | 10/9/2024 12:00:00 AM | 10/9/2024 11:33:03 AM | 10/9/2024 12:00:00 AM | |||||||
6775 | شيخة الرويعي | 39804498 | مقترح لوضع جرس في غرفة البخار بسبب صعوبة مناداة الممرضة في حال حضوري وحدي او حدوث اي خلل في جهاز البخار |
تم التواصل مع المريضه وسيتم رفع المقترح للمعنيين علما انه يوجد مراقبة و متابعه مستمرة من اللممرضات للمرضى في غرفة البخار |
YAE | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-10-00648 | 9/23/2024 12:00:00 AM | 10/9/2024 11:41:06 AM | 9/25/2024 12:00:00 AM | ||||||||
6776 | Fuad Alnahash | 740702963 | 39441416 | fuad.alnahash@gmail.com |
السلام عليكم ورحمة الله وبركاته سمعنا عدة مرات عن التامين الصحي وحتى استلمنا بطاقات من المركز الصحي ولكن حتى الأن لم يطبق متى سيطبق التأمين الصحي ؟ |
تم التواصل مع العميل و إبلاغه بأنه حتى الأن لم تحديد وقت لتطبيق الضمان الصحي في الوقت الحالي ، و انه مع تطبيق الضمان الصحي سيتم بالتأكيد الإعلان عنه من قبل الجهات المختصة . |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-04681 | 9/17/2024 12:00:00 AM | 10/9/2024 12:03:21 PM | 9/17/2024 12:00:00 AM | ||||||
6777 | Manal Althawadi | 811008940 | 39739731 | malthawadi81@gmail.com |
تم تغيير عنوان السكن لي ولبناتي مؤخرا الى منطقة جديدة وقمت بتحديث البيانات عن طريق البطاقة الذكية حضوريا وعن طريق البوابة الالكترونية ، ولكن عندما احجز موعد عن طريق صحتي لاتزال بياناتنا مسجله على العنوان القديم ويتم تحويلنا الى المركز الصحي في المنطقة السابقة وهذا يتسبب لي بمتاعب عديدة . ارجو افادتي او تغيير تحديث بياناتي عن طريق وزارة الصحة |
تم التواصل مع العميلة و ابلاغها بأنه تم تحديث بياناتها على المجمع 745 التابع لمركز مدينة عيسى الصحي ، و أن عليها مراجعة قسم السجلات الصحية بالمركز لإخيار طبيب العائلة و إحضار جميع البطاقات الشخصية لأفراد العائلة للتأكد من تحديث البيانات . |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-35544 | 9/17/2024 12:00:00 AM | 10/9/2024 12:05:58 PM | 9/17/2024 12:00:00 AM | ||||||
6778 | سلمان الشيخ | 730805433 | 39122244 | نأسف ان لا توجد مواعيد لمركز الشيخ عبدالله بن خالد في الرفاع الشرقي حيث اني ادخل على التطبيق لحجز المواعيد للاسف اسبوعين الان و لا توجد مواعيد و انا مريض سكر هل يعقل |
تم التواصل مع المريض و اخباره بأن هناك نسبة لعدد المواعيد عن طريق الاون لاين ،، و ان هناك عدد كبير من المرضى يحجزون عن طريق الاون الاين و اذا لم يحصل على موعد عليه فقط التوجه الى المركز .. تم التنسيق له لموعد . |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-02328 | 3/3/2024 12:00:00 AM | 10/9/2024 12:06:24 PM | 3/4/2024 12:00:00 AM | ||||||
6779 | fatema | 880405430 | 38889895 | الرجاء فتح مواعيد مركز الشيخ عبدالله لكافة الفترات الصباحية و المسائية حيث ان المواعيد التي يتم اخذها سواء من مركز الاتصال او من الحكومة الالكترونية تمتد الى الساعة العاشرة فقط و في حال الحاجة لاخذ موعد بعد ذلك يشترط الحضور الشخصي مما يشكل صعوبة للمواطنين المسجلين على هذا المركز |
تم التواصل مع المريضة و اخذ افادتها بأن هناك نسبة للمواعيد على مركز الاتصال او الاون لاين و الحضور الشخصي و هناك خطة لرفع عدد المواعيد في الاون لاين |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-07581 | 3/4/2024 12:00:00 AM | 10/9/2024 12:08:10 PM | 3/4/2024 12:00:00 AM | ||||||
6780 | nabeel albalooshi | 920400051 | 38003050 | bh_n9_rf2@hotmail.com | لا يوجد كراسي كافي قسم الرعاية في مركز الشيخ عبدالله .. النساء كلهم واقفين و الرجال في الكراسي |
تم التواصل مع المريض و اخباره بأنه سيم تخصيص حارس امن للتأكد من اخبار المرافقين بالجلوس خارخ القسم و اعطاء فرصة للحوامل بالجلوس لسلامتهم |
SABKAK | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-35569 | 3/5/2024 12:00:00 AM | 10/9/2024 12:13:18 PM | 3/5/2024 12:00:00 AM | |||||
6781 | saqibinawaz | 810508737 | 33352306 | saqibinawaz1981@gmail.com | السلام عليكم قبل 3 ايام من توقيع الورقة و اختيار طبيب العائلة ولكن لا استطيع حجز موعد مع طبيبي |
تم التواصل مع المراجع و اخباره بأن برنامج اختر طبيبك فيه عطل تقني |
SABKAK | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-47494 | 3/6/2024 12:00:00 AM | 10/9/2024 12:19:44 PM | 3/5/2024 12:00:00 AM | ||||||
6782 | wesam aldosssari | 851085210 | 37441970 | wassam_4@hotmail.com | السلام عليكم و رحمة الله ارجو حل اشكاليةعدم ظهور المركز الصحي في تطبيق صحتي و ذلك لحجز موعد و شكرا |
تم التواصل مع المراجعة و تحديث بياناتها و اخبارها اذا لا زال لا يظهر اسم المركز عليها تقديم بلاغ في التطبيق نفسه |
SABKAK | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-90529 | 3/10/2024 12:00:00 AM | 10/9/2024 12:22:22 PM | 3/10/2024 12:00:00 AM | ||||||
6783 | bashir Mubarak | 801052360 | 33469854 | bashirataya722@gmail.com | لقد تم اغلاق حسابي لمدة شهر و لا استطيع حجز موعد للكشف بالمركز لاني قد حجزت موعد و لم اذهب لعدم استطاعتي الخروج من الدوام هل لا امرض لمدة شهر كيف هذا و المرض بيد الله |
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SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-11665 | 5/31/2024 12:00:00 AM | 10/9/2024 12:30:12 PM | 5/31/2024 12:00:00 AM | |||||
6784 | عبدالله جوكان | 850847192 | 33383929 | abdallah@gmail.com | السلام عليكم و رحمة الله لقد تقدمت مسبقا باستفسار وقمت بالذهاب الى المركز من اجل تحديد طبيب العائلة و اخبرتني الموظفة ان زوجتي و بناتي قد تم اضافتهم الى طبيب العائلة و ان النظام يحتاج الى اذن من الوزارة |
تم الاتصال بالمراجع و اخباره بأنه تم طلب من المعنين بالوزارة لزيادة عدد القائمة في برنامج اختر طبيبك لعدد من الاطباء |
SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-14065 | 5/6/2024 12:00:00 AM | 10/9/2024 12:38:45 PM | 5/6/2024 12:00:00 AM | |||||
6785 | رانيا جميل الناصر | 970911122 | 33915556 | السلام عليكم و رحمة الله ان اتقريبا من اسبوع زرت المستشفى اللي في الرفاع (مستشفى الشيخ عبدالله بن خالد ) لعمل تحاليل دم و اخبرتني الدكتورة ان استطيع اخذ موعد ( التطبيب عن بعد ) من خلال 80007000 و لكن اسبوع كامل و انا احاول اتصل و محد يتجاوب معاي |
تم الاتصال بالمراجعة و اخبارها بأن تغير موعد الرعاية يلزم حضور شخصي الى المركز و لكنها اتضح انها تحتاج تغيير وقت فقط و ليس تاريخ الموعد حيث انها تريد الحضور في وقت مبكر صباحا تم اعلام قسم الرعاية بذلك . |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-70552 | 6/5/2024 12:00:00 AM | 10/9/2024 12:43:51 PM | 6/5/2024 12:00:00 AM | ||||||
6786 | بدور العنزي | 850405092 | 32320660 | bedoor8559@gmail.com | السلام عليكم انا حاليا في مركز مدينة عيسى الصحي الساعة ١٠ صباحا لدى ابنتي فحص مدرسة اول اعدادي عل يعقل ان يعطوني موعد ح دكتور عائلة الظهر الساعة ٢ مساءا وانا الان في المستشفى تحدث مع موظفة الاستقبال اخبرتني بأن المواعيد فل وتحدثت مع دكتورة العائلة اخبرتني بأن المواعيد فل وانا لا استطع ان اذهب الى المنزل وارجع مرة اخرى للموعد اتمنى ان تعطوني وقت قريب
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تم التواصل مع العميلة و ذكرت بأنه تم حل المشكلة حيث أن الطبيبة تعاونت معهم بفحص المريضة قبل وقت الموعد المحدد في برنامج آي صحة |
IHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-10705 | 9/17/2024 12:00:00 AM | 10/9/2024 12:44:58 PM | 9/18/2024 12:00:00 AM | |||||
6787 | مروة الشيخ | 960305173 | 33051155 |
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تم الاتصال بالمراجعة و اخبارها بأن تغير موعد الرعاية يلزم حضور شخصي الى المركز و لكنها اتضح انها تحتاج تغيير وقت فقط و ليس تاريخ الموعد حيث انها تريد الحضور في وقت مبكر صباحا تم اعلام قسم الرعاية بذلك |
SABKAK | Administrative | Complaint | Appointments | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-92943 | 6/9/2024 12:00:00 AM | 10/9/2024 12:49:46 PM | 6/5/2024 12:00:00 AM | ||||||
6788 | Fatima Albastaki | 910910553 | 36686608 | albastaki.fatima@gmail.com |
لا استطيع ان احجز موعد لدى المركز الصحي عن طريق تطبيق صحتي ولا الموقع الالكتروني بسبب طلب الموقع تحديد طبيب العائلة حيث اني قد قمت مسبقاً بملء استمارة اختيار الطبيب لدى المركز الصحي منذ اكثر من شهر اكثر من مره ولكن لم تُحدث البيانات مما يتطلب مني الذهاب الى المركز الصحي واخذ موعد واحيانا لاتوجد مواعيد شاغره!
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تم التواصل مع العميلة و ابلاغها بأن الموقع كان مغلق لفترة لأسباب تقنية و الأن يتم العمل في تدخيل استمارات اختيار طبيب العائلة ، و ستحل هذه المشكلة قريبا . |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-75253 | 9/23/2024 12:00:00 AM | 10/9/2024 1:11:10 PM | 9/23/2024 12:00:00 AM | ||||||
6789 | ali ahmed | 730807878 | 39226404 | Sr. I am unable to take my app for me or my whole family through sehati application |
تم التواصل مع العميل و اخباره بحضوره الى المركز و احضار البطاقات الذكية الى الموظفين لعمل تحديث للبيانات لجميع العائلة و معرفة اين المشكلة ة ايجاد حل . |
SABKAK | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-43246 | 6/9/2024 12:00:00 AM | 10/9/2024 12:56:11 PM | 6/9/2024 12:00:00 AM | |||||||
6790 | Rashed AlAtawi | 981008780 | 33144471 | rashid.alatawi@gmail.com | لم نستطع ايصال والدتي في الكرسي المتحرك الى السيارة وتعطلنا في حرارة الشمس وضلك نظرًا لسيارة متوقفة وقوف خاطئ داخل حرم مركز مدينة عيسى الصحي علما باننا اوصلنا الشكوى لموظفين التسجيل حيث ارشدونا لغرفة حارس المركز وكان غير موجود وعند رجوعنا للجوء لموظفين التسجيل تبين ان السيارة تابعة لموظفة في المركز الصحي ورقم السيارة 24622، نأسف شديد الاسف لرؤية مثل هذه التصرفات التي تشوه صورة موظفي حكومة البحرين، كما ان هذه الموظفة لم تبادر حتى بالاعتذار عن ما حصل لوالدتي ومشقتها وانتظارها في حرارة الجو لنتمكن من ايصالها لسيارتها.
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تم التواصل مع العميل و الاعتذار منه على تصرف الموظفة الخاطئ بالوقوف في مكان يعيق مرور ذوي الاحتياجات الخاصة و قد تم تنبيه الموظفة المعنية بهذا الخصوص. |
IHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-33085 | 9/24/2024 12:00:00 AM | 10/9/2024 1:11:56 PM | 9/24/2024 12:00:00 AM | |||||
6791 | Usman Nawaz | 931203376 | 34061461 | maani_mohammed@hotmail.com | Hey there! I've been having some trouble with the "Sehati" app when trying to book an appointment. I visited my Isa Town Health Centre (Block 815) and asked for help, but the lady there mentioned that she's not familiar with the app and is only responsible for appointments made through the health center. I used to make appointments through the app before, and yesterday, on 24th September, I had to make two trips to the health center because I got an appointment after two hours. It would be really great if the "Sehati" app could be fixed to make things easier for me. I just want to save some time and avoid unnecessary trips. |
تم التواصل مع العميل و أبلغناه بضرورة مراجعة المركز الصحي لاختيار طبيب العائلة ليتمكن من حجز المواعيد عبر تطبيق صحتي. |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-63138 | 9/25/2024 12:00:00 AM | 10/9/2024 1:06:14 PM | 9/25/2024 12:00:00 AM | ||||||
6792 | محمد عبدالحميد | 990311724 | 38985844 | توجه والدي الى المركز الصحي الشيخ عبدالله لاختيار طبيب العائلة و مر اكثر من شهرين و الى الان لم يتم تحديد طبيب العائلة ! |
تم التواصل مع صاحب الشكوى و تم اخباره بأنه يمكنه حجز موعد عن طريق مركز خدمة الاتصال او الحضور الشخصي لحين فتح قوائم جديدة اضافية للطبيبة المختارة |
SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-92119 | 7/14/2024 12:00:00 AM | 10/9/2024 1:12:11 PM | 7/14/2024 12:00:00 AM | ||||||
6793 | سلطان ناصر | 000814024 | 33378429 | رحت المستشفى و طلبت من الدكتور اعطائي عذر طبي و خبرني انه بيوصلني على الموقع و جربت اكثر م مرة بس ما يطلع لي شي |
تم التواصل مع المريض و طباعة الاجازة بعد التأكد من وجود اجازة في النظام |
SABKAK | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-03145 | 7/14/2024 12:00:00 AM | 10/9/2024 1:14:57 PM | 7/14/2024 12:00:00 AM | ||||||
6794 | شهناز عبدعلي عوض | غير مسجل | 39901955 | الرجاء من المسئولين توفير كراسي في قسم العلاج الطبيعي يعور الظهر |
تم التواصل مع العميلة شهناز بخصوص الشكوى المقدمة (كرسي غرفة العلاج الخشبي غير مريح) تم توضيح اسباب كون الكرسي خشبي و مصمم بهذه الطريقة من اجل تقديم العلاج بمختلف أنواع الاشعة (الكهرومغناطيسية و المايكروويف) بصورة آمنة، حيث تحتم هذه الاشعاعات استخدام الكرسي الخشبي. كما تم اخبار المريضة بضرورة اخطار الاخصائية في حال عدم الشعور بالارتياح اثناء الجلسة حتى يتسنى للاخصائية مساعدة المريضة للوصول الى وضعية مريحة أثناء العلاج.
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IHC | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 24-10-25710 | 9/16/2024 12:00:00 AM | 10/9/2024 1:16:37 PM | 9/23/2024 12:00:00 AM | ||||||
6795 | saqibnawaz | 810508737 | 33352306 | سلام دكتور ذهبت الى المركز الصحي في الرفاع بسبب حرقان تحت القدمين لاني مصاب بضغط الدم و مرض السكري 2 ولكن الطبيب قال لا يوجد علاج في المركز الصحي او اي دواء لذا اين اذهب |
تم الاتصال للمريض و لم يتم الرد |
SABKAK | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-62805 | 7/14/2024 12:00:00 AM | 10/9/2024 1:18:02 PM | 7/14/2024 12:00:00 AM | |||||||
6796 | shadia alturk | 790211467 | 39073395 | ذهبت الى مركز الرفاع الشرقي الصحي حيث يطلب من المرضى الحضور في الساعة 7 صباحا للحصول على موعد وعندما يصل المريض يقف خارج البوابة الرئيسية و تتراكم السيارات علما ان شارع الحنينية منحدر و مرعب الوقوف عليه في طابور و بعد فتح البوابة الرئيسية لا يسمح لنا الدخول للحصول على رقم و بتزايد العدد و تصبح بعدها طريقة الدخول عشوائية و غير منظمة |
تم الاتصال بالمريضه و اخبارها بأن البوابة تفتح الساعة 6:45 صباحا لتقليل الازدحام و ان بقائهم في مواقف السيارت و ان البوابة الداخلية تفتح في الساعة 7 صباحا |
SABKAK | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-79398 | 7/4/2024 12:00:00 AM | 10/9/2024 1:20:01 PM | 7/4/2024 12:00:00 AM | ||||||
6797 | mohammed almannaei | 960102159 | 33313371 | السلام عليكم هل موجود دواء elidel pimecrolimus cream بالمركز |
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SABKAK | Administrative | Enquiry | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-05213 | 7/28/2024 12:00:00 AM | 10/9/2024 1:21:55 PM | 7/28/2024 12:00:00 AM | |||||||
6798 | Mohammed almannaei | 960102159 | 33313371 | السلام عليكم هل موجود دواء procto lysyal بالمركز |
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SABKAK | Administrative | Enquiry | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-92304 | 7/28/2024 12:00:00 AM | 10/9/2024 1:23:53 PM | 7/28/2024 12:00:00 AM | |||||||
6799 | Zahra Alqarooni | 940910527 | 39776688 | Um.malak199458@gmail.com | أعاني من اختلال في كريستالات الإذن مما يسبب لي عدم التوزان و الدوار المستمر وعدم قدرتي على ممارسه حياتي بشكل طبيعي فأنا معيله إلى ولد و بنت وأسكن لوحدي ولا استطيع توصيلهم إلى المدرسه أو مباشرة واجباتهم او القيام بالواجبات الأخرى من طباخ وغيرها حيث إني اكملت الشهر وانا أعاني من ذلك قمت بالذهاب إلى المركز الصحي وتم تحويلي إلى طوارئ السلمانيه ومن ثم الفاتح(أنف وأذن وحنجره) ومن ثم تم تحويلي إلى مركز مدينه عيسى الصحي (قسم العلاج الطبيعي) حيث انه حالتي لا يستجيب لها دواء سواء العلاج الطبيعي تم إعطائي موعد بتاريخ 19/9 وعندما ذهبت إلى الموعد المحدد اخبروني انه الدكتورة المسؤوله عن الحاله غير متواجده فهي تتواجد كل خميس فعندما أخبرتهم ان يعطوني موعد الأسبوع القادم الموافق 26/9 اخبروني انه لا يوجد مجال، اخبروني سيكون موعدك القادم 3/10 وفجأه اتفاجئ بإنه تم حذف موعدي بدون سابق إنذار وبدون ان يضعون لي موعد آخر فعندما توجهت إلى المركز الصحي مره اخرى اعطوني موعد بتاريخ 7/10 يرجى من حضرتكم النظر في موضوعي حيث انه وضعي الصحي والاجتماعي حرج والذي يحصل في حذف المواعيد وتأخيرها غير قبول ولا يرضي الله |
تم التواصل مع المريضة زهرة القاروني (الرقم السكاني 940910527) هاتفيا، ثم تم اعادة ترتيب مواعيد للمريضة بناءا على رغبتها بما يتناسب مع حالتها الصحية . |
IHC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-15905 | 9/30/2024 12:00:00 AM | 10/9/2024 1:24:34 PM | 9/30/2024 12:00:00 AM | |||||
6800 | Abdulla Almuharraqi | 930708121 | 38999989 | a.almuharraqi93@gmail.com |
اتمنى من المسؤولين تدريب الموظفين الذين يعملون بإستقبال مستشفى مدينة عيسى لحسن التعامل والتعاون مع المرضى وبشاشة الوجه، حيث انه لا يليق بالمواطن الذي يزور المستشفى ان يقابل بجفاف وبأسلوب عدم المبالاه زرت مستشفى انجنير الواقع بمدينة عيسى المعامله جدا محترمه وراقيه والموظفين متعاونين اما بالنسبه لمستشفى مدينة عيسى فهو العكس تماما، اقترح ان يتم ادخال طاقم الاستقبال لدورات متخصصه في فن التعامل وخصوصا مع المرضى
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تم التواصل مع العميل / عبدالله المحرقي و الاعتذار منه ، و أبلغناه بأنه سيتم توجيه موظفين الاستقبال و الاخذ بالاعتتبار ما ذكره من ملاحظات و مقترحات . |
IHC | Administrative | Suggestion | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-75098 | 9/30/2024 12:00:00 AM | 10/9/2024 1:30:11 PM | 10/2/2024 12:00:00 AM | ||||||
6801 | شوق المرزوق | 000711853 | 38707557 | ليش حاطين ارقام مراكز صحية اذا مايردون عشان الواحد ياخذ موعد !!! واذا رحنا اهناك قالو خلاص مافي مواعيد و يرجعونا و نقعد نتصل محد يشيله يعني الواحد شنو ممكن يسوي |
تم الاتصال للمريض و لم يتم الرد ، حيث ان قنوات حجز المواعيد ليست عن طريق هاتف المركز الصحي بل عن طريق خدمة الكول سنتر و الحضور الشخخصي و الاون لاين |
SABKAK | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-42087 | 8/4/2024 12:00:00 AM | 10/9/2024 1:32:53 PM | 8/4/2024 12:00:00 AM | ||||||
6802 | mohammed suleiman | 890106339 | 39554324 | I went to hamad kanoo h.c. at 5 pm and they told me that until 7 I have to go to sh.abdulha h.c. when I went th sh.abdulla and she told me that only have hedahe so I cant take you |
تم الاتصال بالمريض و اخباره بالآلية الصحيحة لحجز الموعد و ان هناك آلية للذهاب الى مركز حمد كانو الصحي |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-64122 | 8/6/2024 12:00:00 AM | 10/9/2024 1:37:17 PM | 8/6/2024 12:00:00 AM | ||||||
6803 | سيد جاسم محمد حيدر | 181007673 | 36666207 | أنا صار لي 3 أسابيع أتابع قسم الاسنان لةلدي يتألم من أسنانه والدكتور يرفض علاجه وفي الأخير قال لي ما بصير تخلع لأن بيأثر على أسنانه ورفض أن يعالجه وبعد 3 أسابيع عالجه الدكتور طاهر اسم الدكتور السيء دكتور أحمد ودائما يبين لينا أن احنه مهملين |
حضر المريض تاريخ 15/8/2024 مع والده و هو يعاني من نفخ في الوجه نتيجة وجود خراج بضرس لبني متاكل. فقام الطبيب المعني باعطاء المريض العلاج المناسب على ان ياتي الطفل لعلاج الضرس خلال ايام بالخلع. حضر الطفل مرة ثانية مع والده تاريخ 21/8/2024, فاخبره الطبيب بضرورة خلع الضرس , أو الانتظار بضعة اشهر قبل الخلع لتفادي تزاحم الاسنان بالمكان, و بالتالي عرقلة بذوغ الضرس الدائم. الاب لم يعجبه العلاج و طلب حشوة فقط, و هذا علاج غير مناسب للحالة المذكورة. رغم ذلك كان الطبيب مستعد لعمل المطلوب رغم عدم الجدوى منه ( مع ملاحظة ان الحشوة المطلوبة ليست العلاج و لكن ايضا لن تسبب ضرر للطفل) طلب الطبيب من الاب التفكير ثم العودة للعلاج مرة اخرى بعد التأكد مما يريده. حضر المريض مرة اخرى بتاريخ 1/9/2024 , فقام طبيب اخر مناوب بعمل حشوة للطفل, و هي كما ذكر سابقا ليس لها جدوى او ضرر. قام الاب بالشكوى لانه يرى ان العلاج الذي اعطاه اياه الطبيب لا يناسبه , و يرى في اسلوب الدكتور مراوغة و تعمد لتضييع الوقت. قام الطبيب المعني بالاتصال بالمشتكي, و شرح له كيفية العلاج مرة اخرى, فاعتذر المريض منه و ذلك لسوء فهم المشتكي. |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-10-13295 | 9/11/2024 12:00:00 AM | 10/9/2024 1:38:36 PM | 9/12/2024 12:00:00 AM | ||||||
6804 | jamal abdulla | 82012392 | 33806033 | بتاريخ اليوم الساعة 10 صباحا و اثناء تواجدي في المركز و بعد احذ موعد لوالدتي في غرفة 5 كموعد طوارئ اخبرونا بأن الاطباء سيخرجون في استراحة لمدة ساعة كاملة و فعلا تكدس المراجعون |
تم التواصل مع المراجع و شكره على المقترح تم شرح نظام استراحة الاطباء و ابلاغ المراجع ان الاستراحة فقط نصف ساعة و النصف الاخر الذي يكون اسبوعيا |
SABKAK | Administrative | Suggestion | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-07859 | 8/7/2024 12:00:00 AM | 10/9/2024 1:40:01 PM | 8/7/2024 12:00:00 AM | |||||||
6805 | محمود | 39999798 | الاستعلامات المكان حار جدا الرجاء النظر في الموضوع وشكرا |
تم الاتصال في المريض ولم يرد حيث تم تصليح المكيف لوجود خلل |
NDC | Administrative | Complaint | Facilities and Services | Care Unit | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-10-23009 | 9/22/2024 12:00:00 AM | 10/9/2024 1:41:44 PM | 9/23/2024 12:00:00 AM | |||||||
6806 | ناجي الكواري | 660104490 | 39419997 | آلية توزيع بطاقات صحتي ، أرجو ان تكون جميع افراد الاسرة دفعة واحدة |
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SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-13504 | 8/8/2024 12:00:00 AM | 10/9/2024 1:42:26 PM | 8/14/2024 12:00:00 AM | ||||||
6807 | سارة البكري | 980705541 | 35012519 | حولت عنواني على الرفاع و لكن برنامج صحتي لحد الان حاطين لي مركز مدينة حمد الصحي و رحت لمركز الرفاع الشرقي لحل المشكلة ولكن لم تنحل . |
تم الاتصال بالمراجعة و تم فك الربط من مركز حمد كانو الصحي و اخبار المراجعة ان تحضر الى المركز لكي تختار طبيب العائلة ليتم ربطها به . |
SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-50113 | 8/14/2024 12:00:00 AM | 10/9/2024 1:45:19 PM | 8/14/2024 12:00:00 AM | ||||||
6808 | Sehrish Abdul Latif | 930915143 | 39091514 | Yesterday my son Jihad Mohammed had an app in east riffa hc where his HP level was bit low . Dr told to get another blood test |
لا يوجد رقم للتواصل مع المريضة و بعد البحث في النظام وجدت رقم و حاولت الاتصال عدة مرات و لم يتم الرد .. سيتم الاتصال مرة اخرى و ايجاد حل يرضي المريضة |
SABKAK | Administrative | Enquiry | Laboratory | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-82825 | 8/13/2024 12:00:00 AM | 10/9/2024 1:47:57 PM | 8/13/2024 12:00:00 AM | |||||||
6809 | Rahma Alabbasi | 990102920 | 39060777 | في يوم الخميس الموافق 15 اغسطس حجزت موعد على تطبيق صحتي للتوجه الى المركز الصحي في اليوم الاحد لي و لابني في نفس الموعد الساعة 11:30 ص و اتفاجأاليوم بعد دخولي للتطبيق تم تغيير الموعد لأبني ليكون الساعة 12:45 بالاضافة الى تغيير اسم الطبيب من هلا الصفار الى فاطمة ألبي |
تم الاتصال بالمريضة و اخبارها بأن المواعيد قد يحدث تغيير فيها بحسب تواجد الطبيب و لذلك يتم اخبار المريض بالحضور قبل 20 دق من الموعد |
SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-22165 | 8/18/2024 12:00:00 AM | 10/9/2024 1:50:10 PM | 8/18/2024 12:00:00 AM | ||||||
6810 | زايد أحمد | 850711223 | 36443761 | السلام عليكم عند محاولة حجز موعد لابني عبر تطبيق صحتي واجهتني مشكلة عدم المقة على حجز موعد عبر التطبيق |
تم الاتصال بالمراجع و اخباره بالتوجه الى الجهاز المركزي للمعلومات و تحديث بيانات ابنه بسبب وجود مشكلة في البطاقة الذكية |
SABKAK | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-26455 | 8/26/2024 12:00:00 AM | 10/9/2024 1:52:31 PM | 8/26/2024 12:00:00 AM | |||||||
6811 | محمد محمود محمد فضل | لا يوجد | 36375424 | mmh53@com | إقتراح: الرجاء زيادة عدد أطباء الأسنان شكوى: أطباء الأسنان و نقص الأدوية |
الشكوى و الإقتراح غير واضحين و تم الإتصال بالمراجع مرتين لاستشضاح الموضوع لكن لم يتم الرد، علماً أنه تم مؤخراً زيادة عدد غرف الأسنان من غرفتين إلى 3 غرف و بالتالي عدد الأطباء ضمن مشروع توسعة المركز. |
BQC | Administrative | Suggestion | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-10-70343 | 8/28/2024 12:00:00 AM | 10/9/2024 2:32:16 PM | 9/1/2024 12:00:00 AM | ||||||
6812 | محمد الدين | 761009345 | 36393534 | كيفية اصدار تقرير طبي من لوزارة حكومية |
تم التواصل مع العميل وشرح إجراءات اصدار التقرير الطبي |
MHC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-10-85479 | 9/17/2024 12:00:00 AM | 10/10/2024 12:07:37 PM | 9/18/2024 12:00:00 AM | |||||||
6813 | Zaira Khan | 240811070 | 33514410 | zakim@zakissg.com | Dear Ministry of health Kingdom of bahrain Subject: Request for details regarding missed screening appointment for child-Zaira Khan Dear Sir/Madam,I hope this letter finds you well. Iam writing to bring to you attention that my child,Zaira Khan, duaghter of Zakim Khan, had a schedual screening appointment on 21 September 2024. Unfortunately, due to a lack of information regarding the designated screeing center,we were unable to attend the appontment. we have the appointment slip but were not informed about the specific hospital or center where the screening was supposed to take place. I sincerely apologize for the inconvenience caused and world like to request your assistance in providing the necessary details for the upcoming appointment. Kindly share the information regarding the hospital or screening center to ensure we do not miss any future appointment Your timely response will be greatly appreciated as we are eager to ensure that our child is medical needs
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تم التواصل مع العميل واتضح بانه الطفل لم يكمل الشهرين بتاريخ 21/9/2024 وتبين بانه لديه موعد بتاريخ 21/10/2024 فلا يمكن اعطاءه موعد قبل اكتمال الطفل الشهرين من عمره |
MHC | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-10-76743 | 9/23/2024 12:00:00 AM | 10/10/2024 12:23:50 PM | 9/24/2024 12:00:00 AM | |||||
6814 | Yusuf Qaedi | 640700756 | 36353508 | qyousif1@gmail.com | تم التواصل من قبل المعنين بشأن كتابة الدواء forxiga وذلك على حسب البروتوكول المتبع فأن كتابة هذا الدواء لمرضى السكري اللذين يعانون من قصور في وظيفة الكلية تساوي او أقل من 45% ، وعند مراجعة الملف الإلكتروني للمريض أتضح ان وظيفة الكلية 94% والذي لا ينطبق معه مواصفات كتابة هذا الدواء.
تم التواصل مع المريض بالإتصال مرات عديدة في الفترة الصباحية فحضر للعيادة للإستفسار وتم شرح له آلية كتابة دواء forxiga ، فشكر لحسن التواصل معه وتوضيح الأمر |
السلام عليكم أنا مواطن يوسف حمزة قائدي 60 سنة الرقم الشخصي 640700765 تبع مركز مدينة مدينتي الصحي وعندي أمراض مزمنة مثل السكر والضغط والكوليسترول والغد الدرقية وإلخ وصار لي اكثر من سنتين الدكتورة كاتبة لي استخدم النوع من الحبوب كي اشتري من الصيدليات وكمية الحبوب اللي في بوكس 17 دينار كي ينزل نسبة السكر التراكمي إلى عندي والصراحة السعر وايد وأنا اتعالج مع المركز أكثر من 11 سنة وأنا متقاعد من 11 سنة وفجأة شفت في الصيدلية المركز الحبوب إلى اشتريتهم وكتبت للدكتورة علشان تكتب لي بدل ما اشتري وقالت لي الوزارة تعطي هالحبوب للأشخاص اللي فيهم القلب أو الكلى. أتمنى منكم مساعدتي أن أحصل على هذا الدواء لعلاجي لأن موجود في المركز .. مركز مدينة الصحي اسم الدكتورة سمية الدوسري ودايما أشوف اللي يصير عمره 60 سنة يحصل على الخدمات أفضل وأنا عمري 60 سنة. رقم الهاتف ٣٦٣٥٣٥٠٨
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IHC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-28348 | 10/5/2024 12:00:00 AM | 10/10/2024 12:57:03 PM | 10/2/2024 12:00:00 AM | ||||||
6815 | Rufaida waheed | 010903186 | 33444594 | اسوء مستشفى حكومي في البحرين مستشفى الشمالي من ناحية التعامل و المواعيد وكل واحد يطرشك حق الثاني وموظفة الاستقبال في قسم الرعاية تستصغر اللي يكلمها وتطلع عينه على ماتسوى له الشغله وتطرشه يدور المستشفى جدا سيئة في التعامل من يوم اروح مواعيد الحمل قبل سنتين وعقب مواعيد التطعيمات و الحين حمل مرة ثانية ونفس التعامل ونفس الحركات ولما تكلمت مع أحد من المعارف عنها مباشرة عرفها وذمة تعاملها مع المرضى . معقولة اروح المستشفى ثلاث ايام ورا بعض وفي يوم اروح لهم مرتين بس عشان تحاليل حمل وعينة بول انا متاكدة من نتيجتها وفي النهاية عطوني موعد اخر يوم في شهر عشرة معقولة الواحد يروح المستشفى مريض المفروض يرتاح في الشمالي لا تمرض زود بسبب تعاملهم واوامرهم وشروطهم |
تم الاتصال بالعميل اكثر من مرة بتاريخ 22/9/2024 ولا يوجد رد على المكالمات لمعرفة تفاصيل الشكوى وبالنسبة لتحاليل الدم وعينة البول عند فتح ملف لجميع الحوامل يتطلب ذلك احضار ما يثبت نتيجة الحمل لاتمام عملية فتح الملف والمتابعة مع الطبيب و القابلة |
MHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-10-53406 | 9/19/2024 12:00:00 AM | 10/10/2024 12:59:44 PM | 9/19/2024 12:00:00 AM | ||||||
6816 | Nayla Alchuban | 041212479 | 97333661687 | الممرضات الي فالمركز يأخرون المريض، ما عندهم شغل ، الاسره فاضيه بس بعد يتاخرون ، يسولفون ويأخرون المريض |
تم الاتصال بأخت المريضة – مقدمة الشكوى- والاعتذار عن التأخير غير المقصود و تم شرح انه يوجد اعمال اخرى في قسم التمريض ولا تقتصر على تقديم العلاج الوريدي افادت انها لم تكن تعلم بالامور الثانوية وانها تشكر قسم التمريض على مهمتهم |
MHC | Administrative | Complaint | Service Quality | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-10-70899 | 9/17/2024 12:00:00 AM | 10/10/2024 1:02:27 PM | 9/17/2024 12:00:00 AM | ||||||
6817 | Saqib Awan | 810508737 | 33352306 | السلام عليكم ورحمة الله و بركاته إدارة مركز المحرق المحترمة الولا اود ان اقول لكن ان هذه ليست شكوى بل استفسار بخصوص طلبي قبل 3 أسابيع قمت بتحديث معلوماتي في النظام وملأت نموذج طبيب الاسرة ولكن لا يزال في تطبيق صحتي لا يمكنني حجز الموعد |
تم التواصل مع العميل وابلاغه بانه النظام تغير طبيب العائلة لم يكن يعمل وخلال هذا الاسبوع سيتم النظر في طلبه و حل الموضوع |
MHC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-10-22306 | 9/18/2024 12:00:00 AM | 10/10/2024 1:07:42 PM | 9/19/2024 12:00:00 AM | |||||||
6818 | Fahad Jon |
السلام عليكم دكتورة بغيت اسأل عن مواعيد صرف المساعدات هل في أيام معينة او اي وكت احضر المركز وانه رحت حق الباحثة الاجتماعية قالت لي عندك توام ما احتاج إثبات اله شهادات الميلاد بس بغيت اعرف مته الوقت الي اروح فيه الرعاية وشكرا |
تم الرد على المريض و ابلاغه بأنه يمكنه التواصل مع قسم الرعاية يوميا من الساعة الثانية عشر الى الساعة الثانية والربع
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IHC | Administrative | Enquiry | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10202 | 10202 | 24-10-67574 | 10/10/2024 12:00:00 AM | 10/10/2024 1:10:30 PM | 10/10/2024 12:00:00 AM | |||||||||
6819 | Esmat Noor | 680200592 | 39202353 | Iam trying to apply for an appontment through sehati I cannot as it get error |
تم التواصل مع العميل واتضح بانه العميل اخذ موعد عن طريق برنامج صحتي مرتين ولم يحضر بسبب بعض الظروف الشخصية، وتم شرح الية عمل البرنامج بانه في حالة تخلف المريض عن الحضور مرتين يتم حجب النظام، وتم توجيه العميل باخذ موعد طريق مركز الاتصالات او بالحضور الشخصي لحين ازلة الحظر. |
MHC | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-10-23839 | 10/10/2024 12:00:00 AM | 10/10/2024 1:10:21 PM | 10/10/2024 12:00:00 AM | ||||||
6820 | موسى جواد | 060202408 | 32170835 | أسلوب التعاملهذا شكل واحد فيه صخونة |
أعترفت الطبيبة بسوء معاملة المريض وطلبت الأعتذار من المريضتم الأعتذار للمريض وشكره على ملاحظاته |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-10-77930 | 10/6/2024 12:00:00 AM | 10/10/2024 1:37:41 PM | 10/7/2024 12:00:00 AM | ||||||
6821 | فاطمة يوسف | 050308084 | 34678825 | عدم وجود ورقة الحضور في موقع الإجازات المرضية |
تم طباعة ورقة الحضور |
SJC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-10-19644 | 10/8/2024 12:00:00 AM | 10/10/2024 1:40:40 PM | 10/8/2024 12:00:00 AM | |||||||
6822 | AMIR ADEL ALI MEKHAIMAR | 950246727 | 36404975 | Adel23743@gmail.com | I just want ask if I have valid medical insurance |
تم التواصل مع العميل و الرد بخصوص التامين الصحي |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-82584 | 10/10/2024 12:00:00 AM | 10/10/2024 2:05:53 PM | 10/10/2024 12:00:00 AM | ||||||
6823 | Jehan Altoblani | 39999818 | السلام عليكم زرت مركز يوسف انجنير الصحي ل تلقي العلاج و نطرت ساعة إلى ساعتين و لا دكتور او دكتورة شافوني او شافوا المرضى الي بالمستشفى لانه عندهم بريك و بعدين اجتماع ما فهمنا اشلون كلهم بريك بنفس الوقت و بعدين اجتماع شنو بخصوص المرضى إهمال من الدكاترة و وزارة الصحة |
تم التواصل مع المريضة من قبل اداري المركز لان رئيسة الاطباء في اجازة سنوية وتم الشرح للمريضة نظام المركز ونظام مناوبات الاطباء و كذلك طرق التعامل مع الحالات المستعجلة وتفهمت المريضة لذلك. كما تم اخبارها انه سوف يرفع الموضوع لرئيسة الاطباء ايضا لكي تتحدث معها بعد رجوعها من اجازتها |
YAE | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-53703 | 10/10/2024 12:00:00 AM | 10/13/2024 7:04:23 AM | 10/10/2024 12:00:00 AM | |||||||
6824 | سلمان حميد | 36100233 | في الانتظار بعض الاوقات لا يوجد مرضى عند الدكتور مع ذلك يتأخر في نداء المريض اذا امكن نداء المريض اسرع |
تم التواصل مع المريض عن طريق رقم الهاتف المذكور وتمت مناقشة المفترح المقدم من جهته ، حيث قمنا بشرح آليه التصنيف وتوزيع المرضى ومدة الانتظار |
MJK | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-10-80792 | 10/12/2024 12:00:00 AM | 10/13/2024 10:08:51 AM | 10/13/2024 12:00:00 AM | |||||||
6825 | SAYED MOHEIDDIN KADHEM SAEED HASHIM | 650110765 | 38296419 | الصندوق الموضوع للاقتراحات شيئ لصغره و عدم تمكن المقترح من كتابة الاقتراح السماعة التي تنادي المرضى غير واضحة و كأن المتكلم يتكلم في قوطي مع الاعتذار |
تم التواصل مع مقدم المقترح و أخذ تفاصيل المقترح، كما تم تقديم بلاغ عن الانتركوم مع الصيانة للمعاينة |
JHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 24-10-31533 | 10/13/2024 12:00:00 AM | 10/13/2024 12:13:21 PM | 10/13/2024 12:00:00 AM | |||||||
6826 | Zeyad AlRayes | 720104360 | 36688646 | حضرت مستشفى بنك البحرين الوطني . عراد الساعة 3.35 مساء تاريخ 13/10/2024 لطلب صرف دواء شراب المعدة فقط . ويشترط الدخول على الدكتوى لصرف الدواء وكان امامي شخصان تم تحويلهما على الدكتور وعند ما جاء دوري موظفة المواعيد تداعت بعدم وجود مواعيد واخبرتها بانني احتاج صرف دواء فقط وكانت لاتهتم واخبرتني لاتوجد مواعيد واذهب الى المعالجة لتسخيص الحالة وايضا المعالجة لم يعيرو اهتمام لي وخرجت من المستشفى . علما بان المستشفى لا يوجد به مرضى الا عدد قليل جدا |
تم التواصل مع العميل وتم توضيح الامر انه عند انتهاء المواعيد يكون التحويل على التمريض للتصنيف وبعدها التسجيل على حسب حالة المريض وانه المركز يكون خالي من المرضى بسبب اغلب المرضى يحجزون المواعيد عبر التطبيق او مركز الاتصال بالمراكز الصحيه وتم حجز موعد للمريض وتم حل مشكلته |
NAC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-10-39945 | 10/13/2024 12:00:00 AM | 10/14/2024 2:12:26 PM | 10/14/2024 12:00:00 AM | ||||||
6827 | Husain Hajair | 911102884 | 37757155 | hejairy@gmail.com | تكررت حالة عدم وجود ممرضات في غرفة التضميد في مركز عالي الصحي على الرغم من تواجد عدد كبير من الممرضات عند الكاونتر وتبادلهم للحديث والضحك بصوت عالي. |
تم التواصل هاتفيا مع مقدم الشكوى من قبل مسئولة التمريض وتقديم الاعتذار له وتنبيه الممرضات . |
AHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-10-95253 | 9/4/2024 12:00:00 AM | 10/15/2024 7:28:00 AM | 9/5/2024 12:00:00 AM | |||||
6828 | no name | no id | 33210380 | name@gmail.com | قسم الصيدلية زيادة عدد الموظفين وتنظيم عملية اخذ الدواء لان هناك من يدخل على دور الآخرين. زيادة الاقلام الجدبدة |
تم التواصل هاتفيا مع مقدمة الشكوى وتوضيح آلية العمل لها |
AHC | Administrative | Complaint | Workforce Shortage | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 24-10-48283 | 9/24/2024 12:00:00 AM | 10/15/2024 7:44:29 AM | 9/26/2024 12:00:00 AM | |||||
6829 | نورة حسن | 890909911 | 33334649 | n.bah@hotmail.com | بتاريخ ١٤ اكتوبر ٢٠٢٤ بتمام الساعه الثامنه صباحا. حيث قبل زيارتي حاولت ان اخذ موعد عن طريق تطبيق صحتي و لكن المواعيد كانت جميعها محجوزه! انا حامل في الشهر الرابع ( ١٧ اسبوع) كنت اعاني من تحسس قوي في جسمي بالاكمل بسبب قرص باعوض. حيث تحول القرص الي حساسيه قويه انتشرت في جميع جسمي. و كنت في حاله حرجه من الحكه والتعب. لم يتم علاجي في المستشفى حيث تم اخباري بأن اقرب موعد سيكون في تمام الساعه ٢ ظهرا بعد ان تم تصنيف الحاله الصحيه في غرفة المعالجه الخاصه بالمركز. حيث ان موظف التصنيف و موظفة الاستقبال لم يعطيا اي اهتمام لوضعي حيث كانت الحساسيه واضحه علي وجهي و جسمي كامل. لماذا لا يكون هناك أولوية للحوامل في المراكز الصحيه للعلاج! حيث تم رفض علاجي في اسرع وقت و تم تأجيل علاجي إلى بعد الظهر في اليوم نفسه. حيث يجب ان انتظر مدة ٦ ساعات للعلاج |
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SKC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-10-45852 | 10/14/2024 12:00:00 AM | 10/15/2024 8:03:32 AM | 10/14/2024 12:00:00 AM | |||||
6830 | Yaser Mohamed | 820110213 | 97366333204 | almataryalbakry@gmail.com | وتعاني من فايروس زكام وترجيع وتم حجز موعد الساعه ٩.٠٥ صباحه حجره ٦ واثناء توجهنا للمستشفى زاعت البنت على ملابسها واضطرينا للعوده للمنزل في نفس المنطقه ام الحصم بتبديل الملابس وفعلا تاخرنا ١٥ ديقيقه وعند المراجعه لدى الطبيبه قامت بالصراخ واتهامنا بالتقصير والتاخير وانه موعدكم تم الغائة بسبب تاخيركم ولم تسعفنا حتى بسماع عذرنا او حالت البنت وانها تعبانه ولديها اختبار بعد الموعد في المدرسه وكانت فعلا مريضه وطردتنا من الحجره وقالت اذا بنتكم تعبانه واجد ودوها الطوارء لا تجيبونها هني وكاننا في بيتها الخاص وطالبتنا بتسجيل موعد جديد وعند التسجيل ذهبنا لها وقامت بالخروج وتقول انا عندي بريك مع السلامه تعالو بعد البريك وتم انتضارها تقريبا ساعه كامله ولكنها تتعمد باهانتنا وتاخيرنا هل يعقل بطبيبه تتعامل مع مريض بهذي العنجهيه اين الانسانيه والرحمه وفعلا بعد طول انتضار لم تعد من البربك ولم يقبل الموضف تغيير الموعد على طبيبه اخرى واضطرينا لالغاء الموعد والذهاب بالبنت الى عياده خاصه والموعد كان ٩.٠٥ والان ١١.١٥ |
السلام عليكم |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-10-11604 | 10/14/2024 12:00:00 AM | 10/15/2024 1:19:37 PM | 10/15/2024 12:00:00 AM | |||||
6831 | Atif elboshi | 661115666 | 39263686 | اليوم ذهبت الى مركز حالة بوماهر الصحي وذالك بسبب معاناتي من الام في الجانب الايمن من بطني وعندما دخلت الى الطبيبة وتدعى امينة عباس ابراهيم بحر تفاجات باسلوب تعاملها العنيف والعنصري تجاهي فعند الكشف على سألتني بعض الاسئلة وعندما اجبتها قالت مشكلتكم انكم ماتجاوبون على الاسئلة وكانت تقصد بنا اي المصريين وهذا سلوك عنصري غير مقبولولم اعهد,من اهل البحرين الطيبين وخاصة عندما يكون من طبيبة تجاه مريض . ولم تكتفي بذلك لكن استمرت تكلمني بعصبية وتكبر كأنها تعامل طفل صغير او انسنان جاهل مع الغلم انى احمل درجة الدكتوراة من احدى جامعات كندا. اتمنى البحث في شكواي واذا كانت هذه الطبيبة تكره التعامل مع غير البحرينين فلا تدخلونا عليها رحمة بنا من هذا الاسلوب العنصري وشكرا لكم . |
تم التواصل مع مقدمة الشكوى من قبل رئيس مجلس الادارة واتخاذ الاجراء المناسب والحل المشكلة |
HBM | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-31550 | 6/2/2024 12:00:00 AM | 10/15/2024 8:25:18 AM | 6/2/2024 12:00:00 AM | ||||||
6832 | ابراهيم البلوشي | 930407083 | 35115070 | boklil19993@gmail.com | السلام عليكم ورحمة الله وبركاته عندنا شكوى عن اخوي جاسم على (مستشفى مركز خالة بوماهر اخوي يعاني من مرض سرطان وبعد علاج عطوه دفتر تطعيمات مفروض يعطونه ابره تتطعيم وحده بعد سنتين و واضح في دفتر و مكتوب كلشئ قامو عطو تتطعيمين اثنين ابرتين قبل سنتين (المفروض تتطعيم واحد عقب سنتين) و المستشفى الي في السعوديه قالو لنا مايصير هاذي غلط كبير ونفس شئ المستشفى الملك حمد قالة مايصير هاي غلطه عوده ودكتورة مسويه تقرير اكو موجود وطرشت لكم للمزيد التواصل :boklil19993@gmail.com اتصال :38100050 |
تم التواصل مع العميل وتم سماع الموضوع الشكوى من المريض اذ افادة انه تلقى جرعتين من تطعيم الحصبة الألمانية, وبحسب ماأفاد انه تم اخبارة ان هذا حطأ جسيم من قبل أطبائه في البحرين والسعودية , اذ يجب تلقى تطعيم الحصبة الالمانية بعد سنتين من زراعة النخاع , وافاد المريض انه بالأمس زار الدكتور محمد ميرزا وسلمه التقرير , عندها تم التحقيق بالتعوان مع الدكتور محمد ميرزا بخصوص الحادثة ، وقد تبين ان جدول التطعيمات الموصى به للمريض من مستشفى الملك حمد موقع بتاريخ 28/04/2024 بينما المريض تلقى جرعتي الحصبة الالمانية في شهري فبراير ومارس . مما يعني ان طاقم التمريض اتبع الجدول المرفق من قبل اطباء المركز في نظام الاي صحة , (bona marrow transplant vaccine) وان المريض لم يظهر الجدول لطاقم التمرض , تم التواصل مع المريض مرة اخرى في الثانية والنصف ظهرا واخباره بنتائج ما توصلنا الية من تحقيق وتفهم المريض الموضوع بكل لباقة وادب وافاد بانه قدم تقاريرة للجان الطبية للحث في موضوعه , ابدينا كامل الاستعدادات لمساعدته في اي ما يحتاجه من امور طبية . المريض كان متفهم ومتعاون جدا . |
HBM | Administrative | Complaint | Clinical Management (Treatment) | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-26556 | 6/10/2024 12:00:00 AM | 10/15/2024 9:26:42 AM | 6/10/2024 12:00:00 AM | |||||
6833 | دانة الصباغ | 901208949 | 97339295151 | day_129@icloud.com | في المساء رحت مركز بوماهر الصحي للتلاقي العلاج حيث وجدت ان قسم الاشعه مغلق اعطتني الدكتوره تحويل للمركز الحد الصحي للاشعة حيث قالت لي اصري عليهم ان يدخلونج بعد الاشعة للدكتور ولكن لم يدخلوني لاني مو من عنوان الحد ورجعت للمركز بوماهر الصحي للدكتورة اخرى !! ليش هاي العناء والتطويل ليش يتم اغلاق قسم الاشعة من هناك واحنه نتعب ونتو اطولون السالفه علينه هل يوجد حل وفي النهايه تم تحويل للسلمانية للاشعة !! |
تم التواصل مع مقدمة الشكوى وشرح الية عمل قسم الاشعة في المنطقة الصحية الاولى و استيضاح نظام الدخول على الطبيب في حالة تحويل الطبيب الى قسم الاشعة في مركز بنكالبحرين والكويت في الحد |
HBM | Administrative | Complaint | Service Quality | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-55450 | 10/14/2024 12:00:00 AM | 10/15/2024 9:52:13 AM | 10/14/2024 12:00:00 AM | |||||
6834 | amal ali | 830906843 | 33981656 | السلام عليكم ورحمة الله وبركاتة ان اتصل حق مستشفى بوماهر عندي عيالي عندهم مشكلة ومافي رد وين اروح ابي حل اتواصل معاهم للضرورة كلش ضروري الرجاء التواصل معي على الرقم 33981656 |
تم التواصل مع العميل و الاجابة على الاستفسار |
HBM | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-22047 | 6/25/2024 12:00:00 AM | 10/15/2024 10:55:56 AM | 6/25/2024 12:00:00 AM | |||||||
6835 | ALI EBRAHIM AHMED ALWANA | 840206879 | 36000120 | ali.ebrahim.alwana@gmail.com | الدكتور علي عبدالرسول العكري سيء السمعة مع المراجعين والمرضى ومعاملته الجافة وسوء عمله وتشخيصه للمرض حتى انه من عدة أشهر لدي موعد على نفس الدكتور وكنت في انتظاره قبل وقت الموعد ب ٢٠ دقيقة وبعد مرور ٢٥ دقيقة وانا انتظره لم يكن موجود في غرفته وبعد دخوله ذهبت له لاخباره ان موعدي الان ولكن تفاجأت بأنه يقول لي موعدك انتهى وقته وانت غير موجود فقلت له الكاميرات الأمنية خير دليل لاثبات من الصادق فينا فتوجهت لكونتر الاستقبال لأخذ موعد ثاني مع طبيب أخر..واليوم أيضا ابنتي موعدها مع نفس الطبيب ولكن القصة مختلفة ...يرجى محاسبة هذا الطبيب المستهتر الذي لايحترم المواعيد والمرضى |
تم التواصل مع الطبيب المذكور و تنبيهه عن أسلوب معاملته |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-03770 | 10/14/2024 12:00:00 AM | 10/17/2024 2:20:46 PM | 10/15/2024 12:00:00 AM | |||||
6836 | عارف على محمد | 33377254 | ضرورة فحص مكبرات الصوت السماعات صوت السناعات سيئ جدا انتظرت اكثر من ساعه لعدم وصول الصوت وسوء استخدام السماعات من قبل الدكتور |
تم عمل طلب لصيانة السماعات وسوف يتم عنل اللازم |
HBM | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10907 | 10907 | 24-10-92520 | 6/3/2024 12:00:00 AM | 10/15/2024 11:50:34 AM | 6/3/2024 12:00:00 AM | |||||||
6837 | محمد الوزان | 530007894 | 39675566 | لقد قامت زوجتي بزيارة دكتورة الأمراض المزمنة في مركز بنك البحرين الوطني في عراد لاستبدال دواء الكلسترول وقد وصفت الدكتورة دواء لبيتور إلا ان الصيدلانيّة صرفت لها دواء كولسترول مختلف وعند مراجعة الصيدلية أصروا على الدواء الجديد وقد رفضت زوجتي استلامه وبالتالي قمنا بمراجعة الدكتورة التي طلبت من الصيدلية صرف دواء لبيتور ولم يوافقوا على ذلك وبالتالي نرفع الأمر لكم لاتخاذ الاجراءات المناسبة ولكم الشكر |
تم التواصل مع المريض بخصوص شكواه وعلى ذلك تم التوضيح له بان الوصفة الجديدة لدواء atoravstatin 20mg يتم صرف له lorvast وهذا بناءا على التعاليمات الادارية وهذا المتبع حاليا ,انه المادة المسجلة بالسستم واحده ولكن المريض رافض استلام الدواء ويريد استلام atoravstatin 20mg (lipitor )
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NAC | Administrative | Complaint | Policy & Procedure | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-10-04680 | 10/14/2024 12:00:00 AM | 10/15/2024 12:05:52 PM | 10/15/2024 12:00:00 AM | ||||||
6838 | abdulla hassan | 891009396 | 39314181 | لا استطيع اخذ موعد في مركز صحي عن طريق البرنامج او اولاين بسبب اختيار طبيب العائلة والان تم الالغاء اختيار طبيب العائلة وتم ذهاب الى مركز الصحي ولاكن لم يتم الحل |
تم التواصل مع مقدم الشكوى وتم عمل اللازم |
HBM | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-57112 | 6/30/2024 12:00:00 AM | 10/15/2024 12:17:08 PM | 7/2/2024 12:00:00 AM | ||||||
6839 | zainab mahmood | 970708580 | 38082922 | باقدم شكوى على مركز حالة بوماهر الصحي حيث ان اليوم كان المفترض التطعيم الاول حق بنتي ولما رحنا الموعد تقول موظفة الاستقال ان الموعد متاجل ونوصلنا معاكم وخبرناكم واحنا محد تواصل معانا من الاساس لا انا ولا زوجي عبالهم سهل نروح حق التطعيم انه زوجي دوام و مايعطونه اجازة اليوم باغصب عطوه و احر شي الموعد متاجل و احنا محد خبرنا وتاكدنا من سجل المكالمات مافي وهي تقول اتصلنا لكم وانتو قلتو اوكي , شهالاستهتار مضيعه للوقت انا ولدي الاكبر نايم عند امي من امس عشان هالموعد و اخر شي جذي , واساسا وصلنا مافي احد ف الرسبشن قعدنا ننتظرة مدة على مايات الموظفة والطفلة تصيح والمكن زحمة وحار صراحة خدمة فاشلة ولطيئة وجدا مستائين من اللي صار . وهي خبرتني ان تم التواصل ع رقم زوجي وراح ارفق لكم صورة توضح اخر مكالمة منهم كانت بتاريخ 26/5 بخصوص موعدي انا |
تم التواصل مع مقدم الشكوى وتم حل المشكلة واتخاذ الاجرءات اللازمة |
HBM | Administrative | Complaint | Appointments | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-97064 | 6/20/2024 12:00:00 AM | 10/15/2024 1:07:42 PM | 6/20/2024 12:00:00 AM | ||||||
6840 | امل الجودر | 620008580 | 97339608007 | انه اليوم كان عندي موعد الساعه ٩ وانه اعتقدت انه الموعد٩:٣٠ ودشيت البركه الساعه ٩:٢٥ خبرتني الموظفه نوف انه موعدج الساعه ٩ وانه باعطيج ١٠ دقايق من عندي وكل ساعه قالت لي باقيلج شوي وطلعين كل ساعه اتقولين لي طلعي من البركه وقلت لها انه مره كبر امج وقتلج باطلع على الوقت ومصره تقولي طلع باسلوب غير لائق وحسيت بالاهانه واحرجتني جدام المرضى وانه مريضه اتعالج سلطان ومن ثلاث سنين انه اتعالج في قسم العلاج الطبيعي لكن اول مره اجوف ذي الموظفه وتعاملني بهالطريقه وطلعت قبل وقتي ارجو النظر في موضوعي مع العلم انه الموظفه نهى وموزه ماقصرو معاي |
تم الإتصال للمريضة وشرح لها آلية عمل خدمة العلاج المائي بمافيها من عدد المرضى في المجموعة الواحدة والوقت المحدد لكل مجموعة مما يحفظ سير العمل في البركة بكل فعالية وكفاءة. كما تم استيضاح الأمر من الموظفة والمتعلق بعملية تنظيم دخول المرضى في مواعيدهم المحددة لهم. وختاما تم تنظيم مواعيد المريضة بما يتناسب مع ظروفها وتأكيد وقت الجلسات عليها منعا لتكرر أي خطأ لاحق. |
HBM | Administrative | Complaint | Behavioral | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-60869 | 10/15/2024 12:00:00 AM | 10/15/2024 1:14:03 PM | 10/15/2024 12:00:00 AM | ||||||
6841 | ابراهيم البديوي | 600057780 | 39698300 | بسبب فقد حشوة لسني احسست بالام منذ البارحة فذهبت لمركز ابومرهار الصحي اليوم الاثنين الصبح الساعة 5:45 وقال الموظف ان القانون بدء التسجيل مع بدء العمل فطلبت منه تسجيل اسمي بما انني حضرة فرفض بحجة القانون وفي الساعة 6:30 اعطائي رقم وطلب مني انتظر الى الساعة 7 لكي يخبرني عن الموعد والغرفة الساعة 8,15 شفت اعلان اخذ مواعيد لطب الاسنان 80007000 من الاحد الى الخميس من 7 صباحا الي 3 عصرا وبكل اسف الاعلان باللغة الانجليزي فقط ,دخلت على الدكتور ووضع حشوة للضرس وقال لي خذ موعد وراجعني لان في ضرس عندك يحتاج خلع قبل ان يسبب لك التهاب , اتصلت 80007000 وبعد اكثر من 7 دقائق من الاتصال ردة موظفة وطلبت منها موعد لعيادة الاسنان في المركز فوجئت ان الحجز على هذا الرقم فقط يوم الحميس ليوم الاحد فقط وبقية الايام المواعيد من المركز الصحي , وطلبت منها رقم مكتب الشكاوي فاعطتني رقم 17286147 واتصلت لاكثر من 10 مرات كل مرة الرقم يرن دون رد ويقطع واتصلت على الرقم 8008100 وطلب من كتابة الشكوى في تواصل , ارجوا متابعة الشكوى ولكم جزيل الشكر الاحترام . |
تم التواصل مع مقدم الشكوى وتم حل الموضوع وشرح الالية للمريض |
HBM | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-88305 | 7/29/2024 12:00:00 AM | 10/15/2024 2:04:19 PM | 10/15/2024 12:00:00 AM | ||||||
6842 | mahmood azad | 910607150 | 33229091 | السلام عليكم ورحمة الله وبركاتة انا محمود ازاد البلوشي الرقم الشخصي 910607150 اليوم ذهبت الى مستشفى حالة بوماهر في منظقة المحرق وعندما ذهبت الى الصيدلية الى استلام ادويتي وعندما اتى رقمي ذهبت الى كونتر رقم 7 الى الموظفة زهره الا وهي تقول انتظر رقمك قلت لها هذا رقمي لقد اتى ونظرت الى مره اخرى وقالت انتظر ما تشوف التلفون في ايدي وذهبت من الساعة 9:45 صباحا الى 10:15 انا انتظر الى استلام ادويتي ذهبت الى ادارة المستشفى وتحدثت مع الموظف عن المشكلة وقال اذهب الى مسؤولة الصيدلية ليلى المؤمن اتصل فيها ادارة المستشفى واتت تدافع عن الصيدلانية من غير ماتعرف الموضوع ولاتعطيتي مجال اتكلم في كاميرات في المستشفى موجودة كل شي عندها ذهبت الى الصيدلانية الى معرفة اسمها تقول لي اسمي زهره وليس لدي اسم غير فقط زهره وقام موظف ادارة المستشفى برفع شكوى ايضا من جهته لان شاف الوضع مافي تساعد ولا اسلوب وتعامل المرضى من قبل الصيدلانية زهره كونتر رقم 7 ومسؤولة الصيدلية ليلى المؤمن اتمنى النظر والتوجيهه الكافي الى موظفين مستشفيات الحكومة لتعامل مع المرضى بطريقة تليق في المكان رقم التواصل :33229091 |
تم التواصل مع المريض و فهم الشكوى و كانت شكواه ليش الموظفة تقول لي انتظر و كان واصل رقمي مع العلم انه الموظفة كانت ترد على استفسار الطبيب في هاتف الصيدلية فقام المريض مباشره بالتوجه الى الاداري و كتابة شكوى
تم التواصل مع الموظفة و التي اكدت بانها لم تقل له اي شي سوى انتظر
هذا ما لزم مع الشكر |
HBM | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-28954 | 7/22/2024 12:00:00 AM | 10/16/2024 7:44:42 AM | 7/22/2024 12:00:00 AM | ||||||
6843 | حياة جمال | 810805448 | 38388798 | احاول الاتصال منذ يومين ولا احد يرد في كل الاقسام ... احتاج اخذ موعد واسكن في عالي .. يصعب على الذهاب للمركز لاخذ الموعد خصوصا اني اجريت جراحة في الاسنان يوم امس ؟هل يوجد رقم تواصل مباشر مع قسم تقويم الاسنان بمركز حالة بوماهر الصحي |
تم التواصل مع العميل وعمل موعد له وتم التاكيد على الموظفين بضرورة الرد على البدالة |
HBM | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-28405 | 7/22/2024 12:00:00 AM | 10/16/2024 7:52:32 AM | 7/22/2024 12:00:00 AM | ||||||
6844 | Ebrahim naser | 870405098 | 36357887 | السلام عليكم ورحمة الله وبركاتة ...ابغى اجازتي المرضية الي بتاريخ 21-07-2027 ولمن دخلت الموقع طع فيه خلل وتصلت على مراكز الرعاية الصحية الاولية وخذوا كل معلوماتي ومحد اتصل فيني من يوم الاثنين الي اليوم والاجلزة ابغي ادخلها في النظام قبل لاينخصم مني الراتب ممكن تشوفون لي حل وتطلعون اجازتي اذا اممكن . |
تم التواصل مع العميل وطباعة الاجازة له |
HBM | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-79543 | 7/28/2024 12:00:00 AM | 10/16/2024 8:44:11 AM | 7/28/2024 12:00:00 AM | ||||||
6845 | خلود العطاوي | 34038133 |
تصليح الباب بحيث يكون اكثر ليونة وسهولة للمرضى وخاصة العلاج الطبيعي و الاطفال وكبار السن (الباب الخارجي الي يطل على الصالة) |
تم تصليح الباب وجعلة اكثر ليونه وسهولة عند الفتح |
HBM | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-95651 | 7/28/2024 12:00:00 AM | 10/16/2024 8:52:44 AM | 7/28/2024 12:00:00 AM | |||||||
6846 | FATIMA SHUBBAR | 930204387 | 36988687 | سلام عليكم قمت بزيارة مركز ابن سينا الصحي لحجز زيارة اولى للعلاج الطبيعي حيث قامت موظفه التسجيل <اعرف شكلها ماعرف اسمها> بسؤالي عن الناريخ المناسب لاول زياره فاخبرتني بتاريخ ٩ اكتوبر علما ان كانت زيارتي فبل ٢٩ سبتمبر واخبرتها ان هذه التاريخ لا يناسبني واحتاج تاريخ بعد تاريخ١٤ اكتوبر فاخبرتني ان التاريخ الموعد هو ١٥ اكتوبر وان الموعد سيكون ع برنامج صحتي وعند زيارتي اليوم تاريخ ١٥ اكتوبر للمركز الصحي اتفاجأ ان الموعد قد مضى عليه ٥ ايام حيث انها عن طريق الخطأ حجرت لي موعد ١٠ اكتوبر والان الموعد الجديد هو ٣٠ اكتوبر من يتحمل مسؤوليه هذه الحطأ والاهمال؟! |
تم التواصل مع المريضة و تبين ان هناك سوء فهم لظروف المريضة من موظفه قسم السجلات , حيث الموظفه اعطت المريضه اقرب موعد متوفر في نظام المواعيد و حينها لم تتأكد المريضه من الموعد في برنامج صحتي لانشغالها بالسفر تم التعاون مع المريضه وقت حضورها للمركز من اخصائيات العلاج الطبيعي و اعطاءها التمارين اللازمة التي تتناسب مع حالتها الصحية , كذلك تم اعطائها موعد اخر بتاريخ 30 اكتوبر و تربيب لها زيارة الى اخصائية العلاج الطبيعي غدا لتقييم الحاله الصحية للمريضه |
ISC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 24-10-53353 | 10/15/2024 12:00:00 AM | 10/16/2024 8:59:01 AM | 10/16/2024 12:00:00 AM | ||||||
6847 | khuram nawaz | 840409931 | 38286710 | i went to halat bu maher health center for my medicine depakina chorono 500 mg . they didnt dispense. they said go to salmaniya and they will dispense . now i come here and they also not dispense .now they are saying go back to health center they will give. all ara playing with me . it is a medicine i cannot skip. please you have to takr action otherwise i will go file case . |
تم التواصل مع مقدم الشكوى وتم شرح الية كيفية صرف وصفات الادوية في المركز الصحي والسلمانية وابدى العميل تفهمه |
HBM | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-91330 | 7/29/2024 12:00:00 AM | 10/16/2024 9:11:27 AM | 7/29/2024 12:00:00 AM | ||||||
6848 | amal ali | 830906843 | 33981656 | السلام عليكم ورحمة الله وبركاتة الرجاء من مركز بوماهر الصحي التواصل معي وذالك للضرورة انا والده مريض يتعالج في المستشفى وتم التواصل معي على رقم ليس لي وهذا هو الرقم الصحيح للتواصل علما باني فوق الثلاثة اشهر الرجاء التواصل معي للضرورة رقم الهاتف 33981656 |
تم الاتصال والتواصل مع العميل وتم تحديث رقم الهاتف |
HBM | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-71354 | 7/30/2024 12:00:00 AM | 10/16/2024 9:16:33 AM | 7/30/2024 12:00:00 AM | ||||||
6849 | SAYED HASAN MATOOQ | 870504371 | 39494094 | زرت مركز سترة الصحي الليلة بعد الساعة 9 مساء لشعوري بالإرهاق لإصابتى بمرض فيروسي أعراضه كالانفلونزا، وباشرت الدكتورة العلاج ثم طلبت منها الراجة ليوم غد ، فحررت لي ادازة مريضية بتاريخ اليوم خطئناً منها والتي يجب ان تكون ابتداءاً من يوم غد ، ان خدمة الاجازات المرضية الالكترونية المعتمدة لا تتيح لنا التدقيق على الاخطاء البشرية التي تصدر عن تحريرها وهي لاتظهر الا بعد ساعة من تحرييرها وليس منطفياً ان ينتظر المريض ساعة تقريباً حتى يصدر التقرير ليدقق في صحته ثم يتسنى له مغادرة المركز ، كما اني حاولت مراراً الاتصال بالهاتفي على مركز سترة اللصحي الا ان لم يرد احد على الهاتف بالرغم من فتح المركز ابوابه 24 ساعة ، يرجى التفضل بتصيحيح الإجازة المرضية لتكون ابتداً من يوم والتي حررتها الدكتورة زهراء سعيد على باقر |
تم التواصل والاستفسار من صاحب الشكوى وتبين مراجعته للمركز بتاريخ 16/9/2024 الى المركز الصحي وتسجيله على الدكتورة زهرة سعيد التي قامت بتحرير اجازة له عن طريق الخطأ بنفس اليوم وليس اليوم الثاني ، تم الاتصال بالمريض وتبين زيارته لمركزه الشيخ صباح واخذ اجازة بتاريخ اليوم وبكره وتم تنبيه على الطبيبة بضرورة التأكد من صحة الاجازة مع المريض |
SHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-10-28167 | 9/17/2024 12:00:00 AM | 10/16/2024 10:12:42 AM | 9/18/2024 12:00:00 AM | ||||||
6850 | ZAINAB MANSOOR RADHI | 890108137 | 33480770 | السلام عليكم إلى من يهمه الامر طلب توفير حبوب فيتامين د ليتم صرفه لي من قبل المركز الصحي ،، فحتى الان لم يتم توفيره لي من المركز الصحي وبسبب ظروفي الصحية والاسرية يصعب علي استلامه من مستشفى السلمانية |
المواطنة حضرت لمركز سترة الصحي لاستلام ادويتها الشهرية 13/9/2024 الموافق ليوم الجمعة وكانت كمية دواء فيتامين د500000 قد نفذت خلالل الاسبوع الذي يسبق حضورها للمركز وللعلم بأن هذا الدواء دواء تحويل وليس لدينا اعداد واضحة لإعداد المحولة من مستشقى السلمانية لحصر الاستهلات الشهري ، تم توفير الدواء في الاسبوع الذي يليه.
تم التواصل مع المريضة وابلاغها بتواف الدواء في الوقت الحالي وباستطاعتها استلامه في اي وقت |
SHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-10-85825 | 9/18/2024 12:00:00 AM | 10/16/2024 10:19:21 AM | 9/19/2024 12:00:00 AM | ||||||
6851 | ABBAS HASAN YAHYA | 900604026 | 33880090 | السلام عليكم ورحمة الله وبركاته ان امريض واليوم ذهبت الى مركزي الصحي مركز سترة ، وعندما دخلت على الدكتورة ارار مال الله والله على ما اقول شهيد عندما طلبت منها العلاج في وقت تعبى امتنعت وعندما خرجت ضللت استفرغ وعندما قلت لها سوف اقدم بلاغ والله بهبذا الصيغة وهذا الكلام اسمي ابرار ما الله واللي بتسويه سوه والله شاهد على كلامي لماذا كل هذه الثقة فهل المرضى العاب بين ايدي بعض هؤلاء الدكاترة ولم تعد تهتم الى اي شي وخرجت من غير علاج والان انا في السلمانية بسبب زيادتي للتعب واتمنى اخذ صحة المرضى على محمل الجد نحن ليس جماد وحياتنا بسيطة عند بعض الدكاترة عندي اهل ينتظروني ارجع بصحة وعافية وعلاج وليس ارجع وانا اتعب من قبل واذا لم تاخذو حقي الله سياخده |
تم التحقيق في الشكاوى السابقة بالاستماع الى المعنين في الشكروى والنظر غلى التفاصيل في الملفات الصحية ، تم الاتصال بالمريض بتاريخ 1 /10/2024 من قبل نائب مجلس الادارة اشتكى المريض من طريقة تعامل الطبيبة معه وانها رفضت إعطاء ابرة الفنرقان ، او البرمبران في حين ان الطبيبة عرضت بدائل تؤخذ عن طريق الفم بدل من الحقن بينهم وكما تم التنويه على جميع الاطباءللتعامل بمهنية مع جميع المرضى |
SHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-10-78136 | 9/29/2024 12:00:00 AM | 10/16/2024 10:36:40 AM | 9/30/2024 12:00:00 AM | ||||||
6852 | ZAINAB MANSOOR RADHI | 890108137 | 33480770 | السام عليكم اطلب منكم منحي ادويتى من المركز الصحي ان لم يكن هناك اي مانع يوم الغد كوني سأسافر خارج المملكة واحتاج جميع الأدوية الخاصة بي مع فيتامين د و حبوب الغدة الدرقية شكرا |
وفقاً لما ورد من المريضة زينب منصور رضى بخصوص الاستفسار عن موعد الادوية فقد تم الاتصال بالمريضة واخبارها عن موعد الاستلام وتم تسليمها الادوية في نفس اليوم |
SHC | Administrative | Enquiry | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-10-31113 | 10/14/2024 12:00:00 AM | 10/16/2024 10:46:30 AM | 10/15/2024 12:00:00 AM | |||||||
6853 | MARIAM ESAM ABDULAMEER | 000502383 | 336484541 | السلام عليكم عندي موعد اليوم الساعة 11 في مركز سترة الصحي وكم مرة سابقاً اخذ موعد واتصل ابي بس الدكتورة تسجل للمختبر وان ابي اسوي تحاليل شاملة ما احصل رج ابي تحالي تشمل كل شي بما فيها الغدة ب 12 والسكر التراكمي ونسبة الدم ومخزون الحديدة والهرمونات ووظائف الكلي كل شي ممكن احتاج اسوي تحاليل دورية عليه هي يمكن ان يسون هالشي لي لان ماعندي مواصلات للمركز ابي يتسجل لي عشان من تسمح الفرصة اي وقت اروح اسوي التحاليل اتمنى يسون هالششي لي بدون ما احتاج ان اروح وشكراً جزيلاا |
تم الاتصال بالمريضة الساعة 8:40 وتم اخبارها عن توافر خدمة التطبب عن بعد لطلب التحاليل المختبرية واستلام النتائج عن طريق الهاتف او عن طريق الحضور الشخصي وتم تزويدهم بالمعلومات عمل المختبر |
SHC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-10-73382 | 9/26/2024 12:00:00 AM | 10/16/2024 10:57:53 AM | 9/30/2024 12:00:00 AM | |||||||
6854 | AMNA ABDALI SALMAN | 930702670 | 35325520 | يوم السبت حضرت مركز سترة الصحي ، كنت واجد تعبانة ورحت غرفة السيلان الاا رايته من الممرضات شي يثلج الصدر من اهتمام بالمرضى حتى مع الضغط من اسلوب وتعامل وخدمة ممتازة ونفسيتهم ويالمرضى بحب واهتمام أحب اشكرهم وحدة وحدة الا اهتموا فينى وكله ان دل على جهود فائدة التمريض في المركز سستر ليلى على جهودش وحسن تنظيمش للمكان |
ةةةةة |
SHC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10866 | 10866 | 24-10-35616 | 9/16/2024 12:00:00 AM | 10/16/2024 11:02:36 AM | 10/16/2024 12:00:00 AM | |||||||
6855 | عصام الطيري | 810511266 | 33809717 | esam910511@gmail.com | تغيير المركز الصحي ، على عنوان البيت الجديد |
تم التواصل مع المريض وتبين ان العنوان يتبع مركز احمد علي كانو الصحي وتم التاكيد على ضرورة مراجعة المركز الصحي لاختيار طبيب العائلة |
AAK | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 24-10-59012 | 10/16/2024 12:00:00 AM | 10/16/2024 11:04:31 AM | 10/16/2024 12:00:00 AM | ||||||
6856 | جميلة حبيب | 66605954 | الشكر والود والتقدير والاحترام للدكتورة وفاء غرفة 12 على المعاملة الطيبة وذمة العلاح والشكر للدكتورة المتدربة لمياء علي |
تم شكر المريضة على الثناء |
AAK | Administrative | Appreciation | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 24-10-19109 | 10/16/2024 12:00:00 AM | 10/16/2024 11:20:40 AM | 10/15/2024 12:00:00 AM | ||||||||
6857 | عبدالرحمن محمد المناعي | لا يوجد | 33174471 | الكراسي الموجوده عند غرف 12-13 غير نظيفه وتسببت في حساسيه في جسمي وتسبب ( الحكه الكثيره |
تم الاتصال بالمراجع لاكثر من مره ولكن لم يتم الرد وكان الهدف من الاتصال هو اخبار المراجع بان تم التنبيه على المنظفين بتكرار عمليات التنظيف والتعقيم للكراسي
وشكرا |
HKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-10-46107 | 10/7/2024 12:00:00 AM | 10/16/2024 11:32:42 AM | 10/16/2024 12:00:00 AM | ||||||
6858 | amani showaiter | 760003637 | 39192291 | زرت مركز حالة بوماهر يوم الخميس الموافق 1-8-2024 وتم تسجيلي للدحول على امينة بحر وبعد انتظار لمدة 40 دقيقة حيث كانت غير موجودة بالمكتب اخبرتها باني اود استخراج تقرير طبي لخول الجامعة لابنتي منى ياسر 060103086 ومع انني دفعت الرسوم فبالتاكيد اخبرت الاستقبال عن التقرير ولكنها ارجعتني للاستقبال مرة اخرى لقولها انه لم يذكر بانظام وذهبت فاذا بها ادخلت مريض اخر وانتظرت ثم دخلت وذكرت لها بانني بالفعل قد اتممت جميع الفحوصات بمدينة البحرين الطبية ولكن اريج التقرير من جهه حكومية فاذا بها تقول هل معترف به ؟؟؟ فخبرتها بان جميع لمستشفيات غير مرخصة ؟وهل انا اجريت الفحوصات بمحل عند منزلي مثلا؟ ولكم الحكم على دكتورتكم الموقرة بالاضافة الى حوار واتصالات مستفزة ولا فائدة منها سوى اضاعة وقتي هل عرفتم لمذا لا احب الحضور للمركز وبامكانكم الاطلاع على عدد مرات حضوري من النظام . |
تم التواصل مع مقدمة الشكوى وتم حل المشكلة معها من قبل رئيس مجلس الادارة وايضا تم عمل استرجاع للمبلغ المدفوع للفحص من قبل قسم السجلات الصحية |
HBM | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-62590 | 8/4/2024 12:00:00 AM | 10/17/2024 7:48:09 AM | 8/4/2024 12:00:00 AM | ||||||
6859 | NOOR SAYED HUSAIN AMEER ALI | 010107193 | 37232372 | لقد تم زيادرة مركز سترة الصحي في شهر 7 لعمل فحوصات للدم وقد ظهرت النتائج ، وعليه تم طلب من الدكتورة ارسال نتائج الفحوصات وافادتنا بأنه سيتم ارسالها الا إنني لم استلمها بعد لذا نرجو ارسال لنا نتائج الفحوصات على البريد الالكتروني |
في الرد على صاحبة الاستفسار نور السيد حسين ، تم التواصل معها وشرح الالية المعتمدة للإرسال النتائج للمريض وتم ارسال نتائجها من قبل الطبيب المعالج. |
SHC | Administrative | Enquiry | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-10-56083 | 8/21/2024 12:00:00 AM | 10/17/2024 7:56:29 AM | 8/25/2024 12:00:00 AM | |||||||
6860 | صادق الصيادي | 34178318 | افيدكم علما ان موظفة الاستقبال للحوامل غير موجودة على واجبها وننتظرهت امدة ساعتين حتى تحضر |
تم التواصل مع مقدم الشكوى وحل الموضوع |
HBM | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10907 | 10907 | 24-10-80229 | 8/14/2024 12:00:00 AM | 10/17/2024 8:18:21 AM | 8/14/2024 12:00:00 AM | |||||||
6861 | DALAL ABDULLA QAED | 180818015 | 66609192 | مواعيد الساعة 12، منتصف الليل وتم اخذ التسجيل الساعة 8:30 مساءأ تاخير من غير داعي وتقديم الغير حسب المعرفة |
تم التواصل مع صاحب الشكوى المقدمة ، مع العلم بان معلوماته في الشكوى كانت غير مكتملة بدون اسم ولا تاريخ للشكوى ، وحتى رقم الهاتف المذكور غير صحيح بعد عدد من المحاولات والتجارب، تمكنت من الحصول على رقم الهاتف ، حيث تم التواصل معه ، ومن خلال حديثه تبين ان المريضة هي ابنته دلال التي تحمل رقم شخصي 180818015 حسب قوله، ، ولكن بعد البحث في السيستم اي صحة وبالرجوع لتسجيل المريضة ، تبين ان اخر زيارة للمريضة كانت بتاريخ 14/10/2024 ، حيث تم تسجيل المريضة 17:56 في قسم التسجيل ، وقد حصلت على موعد 18:20 ، ولكن الطبيب ادخلها قبل موعدها كذلك وانهى الزيارة الساعة 18:10 ، هذا وان ماذكره والد المريضة من مواصفات للكاتب الذي قام بتسجيله لابنته في هذا التاريخ كذلك غير مناوب في فترة اول ليل نهائياً في هذا اليوم. |
SHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10866 | 10866 | 24-10-22994 | 10/14/2024 12:00:00 AM | 10/17/2024 8:18:29 AM | 10/16/2024 12:00:00 AM | ||||||
6862 | mohd alshomili | 710100272 | 36325676 | التقدم لكن بشكوى على مراكز الرعاية الصحية في محافظة المحرق عن مراكز العلاج الطبيعي وخصوصا البركة ذلك لعدم موائمة المواعيد الصباحية والتي يتوائم معي من الساعة الحادي عشر واود ان تكون المواعيد في نهاية الاسبوع ذالك لانشغالي الدائم . |
تم التواصل مع مقدم الشكى وشرح اوقات عمل البركة بما يتناسب مع اوقات عمل الموظفين واعداد المرضى وطريقة العلاج المائي |
HBM | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-86447 | 8/25/2024 12:00:00 AM | 10/17/2024 8:31:39 AM | 8/22/2024 12:00:00 AM | ||||||
6863 | ayman albinmohamed | 881007277 | 33300202 | application sehati does not work i am trying to book appointment for my father but it doesnt work |
تم الاتصال بالعميل واعلامه بانه توجد مشكلة في تطبيق صحتي وجاري العمل عليها وتم مساعد العميل وتسجيل موعد له |
HBM | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-70127 | 9/1/2024 12:00:00 AM | 10/17/2024 8:39:16 AM | 9/7/2024 12:00:00 AM | |||||||
6864 | amal altameme | 830906843 | 33981656 | بغيت اكلم مركز بوماهر الصحي قسم الاسنان ومافي رد منكم ابنائي الحين طلعت من الاسنان قالو بنتصل حق موعد والحين شهرين محد كلمني واتواصل معاهم مافي رد يرن الهاتف ومافي رد والحين شهرين الرجاء الاتصال للضرورة 33981656 |
تم التواصل مع العميل وترتيب موعد في عيادة تقويم الاسنان |
HBM | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-37368 | 9/3/2024 12:00:00 AM | 10/17/2024 8:46:33 AM | 9/3/2024 12:00:00 AM | ||||||
6865 | محمد البوعينين | 821008188 | 39130333 | السلام عليكم اتيت للمركز حالة بوماهر قبل شهرين وقالو لي طبيبك فلان قلت للموظف انا اصلن غيرت الطبيب الى اخر وهذا الحال مرتين والان تغير للمرة الثالثة بحجة ان النظام به مشكلة . |
تم الاتصال بمقدم الشكوى وتعديل طبيب العائلة في النظام حيث كان النظام فيه مشكلة تقنية |
HBM | Administrative | Complaint | Service Quality | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-71264 | 9/8/2024 12:00:00 AM | 10/17/2024 9:27:17 AM | 9/8/2024 12:00:00 AM | ||||||
6866 | mohammed hasan | 970300808 | 33258662 | اريد اتقدم بشكوى على المركز حالة ابوماهر الصحي بعد مراجعتي للمركز وبعد التعطيل الغير المبرر من الممرضين والدكاترة في المشفى مما اداني الى الخروج من المشفى من جون الدخول على الطبيب الذي ادى الى التاخير الغير مبرر ولايوجد احد في القاعة الانتظار فرجاء كل الرجاء تحسين الوضع في المشفى |
تم التواصل مع مقدم الشكوى وحل الموضوع واتخاذ الاجراءات المناسبة |
HBM | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-41033 | 9/9/2024 12:00:00 AM | 10/17/2024 9:32:29 AM | 9/9/2024 12:00:00 AM | ||||||
6867 | sumaya alenezi | 870700146 | 33234077 | sumaya.alenezi@gmail.com | أنا حامل بالشهر الخامس و أول مرة اروح اليوم مركز الشيخ عبدالله بن خالد كانت مراجعاتي بمستشفى خاص لان المركز ما يستقبل الا الحامل فوق الاربع شهور فرحت اخذ موعد لمتابعة الحمل ، انتظرت ساعة كاملة لحين دوري و موظفة الاستقبال سيئة مع المرضى ، لم تعطيني موعد الا بعد أخذ رأي القابلة القانونية اللي تكلمني و هي معطتني ظهرها |
تم الاتصال بالمراجعة و اخذ افادتها و تم اخبارها بأن متابعة الحمل من بداية الاشهر الاولى و ليس بعد الشهر الرابع و ان اجراءات عيادة الحوامل تبدأ بفتح الملف و هذا شي ضروري و ان الموعد الذي تم اعطاءها اياه ليس ببعيد حيث انه بتاريخ 6/10/2024 و حضورها كان بتاريخ 26/9 اي فرق اسبوع 5 ايام عمل ، اما عن اسلوب الموظفين سيتم تنبيههم عن الاسلوب الذي تم سلكه من قبلهم |
SABKAK | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-55788 | 9/26/2024 12:00:00 AM | 10/17/2024 9:47:57 AM | 9/29/2024 12:00:00 AM | |||||
6868 | heba farag | 800409641 | 37701170 | heba.farag@hotmail.com | أحاول حجز موعد من خلال تطبيق صحتي و لكن لا تتم الا=عملية حيث يظهر مسج ( برجاء زيارة المركز لتحديد موعد ) على الرغم من ذهابي لمركز مدينة عيسى و تحديث بياناتي و لكن للآن لا استطيع حجز موعد . |
تم الاتصال بالمراجعة للحضور و ملئ الاستمارة الخاصة لبرنامج اختر طبيبك . |
SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-11648 | 9/8/2024 12:00:00 AM | 10/17/2024 9:51:43 AM | 9/10/2024 12:00:00 AM | |||||
6869 | Mohameed | 910508119 | 39333052 | heba.farag@hotmail.com | السلام عليكم يوجد ملاحظات على مركز الشيخ عبدالله عندي موعد تطعيم لأبني الساعة 9 صباحا و ننتظر الدكتورة من انتهاء مسمى الاستراحة هل يعقل عشرات المرضى بسبب الانتظار ساعة كاملة و ماهو مفهوم هل حياة المرضى لعبة الرجاء النظر في الموضوع بعين الاعتبار . |
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SABKAK | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-50742 | 9/4/2024 12:00:00 AM | 10/17/2024 9:55:53 AM | 9/4/2024 12:00:00 AM | |||||
6870 | abdulla alhajri | 540500186 | 39411314 | عند تحويل من مركز الحد على مركز حالة بوماهر لعمل اشعه بتاريخ 12 سبتمبر 2024. كلموني المركز مشكورين يوم الاثنين لتاكيد الموعد ومدة الصيام.اليوم الثلاثاء كان عندي استفسارات عن دوائي الهرموني عن السرطان لاني تحت المتابعة , اتصلت 5 مرات على المركز واذا اردت المساعده اضغط 0 مع الاسف مافي موظف رفع الخط مما اضطرني للذهاب للمركز للاستفسار عن معلومة بسيطة كان الرد بالتليفون اسهل . هل هناك نقص في موظفين البدالة او عدم اهتمام او اسباب اخرى. مع خالص تحياتي واحترامي للجميع . عبدالله الجميري 39411314 |
تم التواصل مع مقدم الشكوى وتم اتخاذ الاجراء المناسب لتحسين سير العمل بالطريقة الصحيحه |
HBM | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-10-68534 | 9/10/2024 12:00:00 AM | 10/17/2024 9:57:46 AM | 9/10/2024 12:00:00 AM | ||||||
6871 | Mohamed Radhi | 850801095 | 39925573 | m.radhi850@gmaol.com | قمت بالذهاب مع ابنائي لمركز الشيخ عبدالله بن خالد لعلاج الاسنان ( مركز الكويت الصحي ) وصلت الى المركز الساعة 6:50 و اعطاني رجل الامن رقم لحجز موعد و هو رقم 32 و نحن ثلاث اشخاص و بعد اكثر من 45 د انتظار وصل رقمي و لكن الموظفة لم تسمح لي بأخذ اكثر من شخص و نحن ثلاث اشخاص |
تم الاتصال بالمراجع و اخذ افادته و عليه تم اخباره بأن عليه اخذ لكل مريض رقم سواء العيادات العامة او الاسنان |
SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-69362 | 9/3/2024 12:00:00 AM | 10/17/2024 10:06:53 AM | 9/3/2024 12:00:00 AM | |||||
6872 | Khalil Ebrahim | 660043700 | 33205771 | m.radhi850@gmaol.com | تحية طيبة .. حاولت اخذ موعد في مركز الشيخ عبدالله و لكن برنامج صحتي لا يقبل المواعيد لهذا المركز حيث تظهر لي قائمة الاطباء فقط الرجاء حل هذه المشكلة مع جزيل الشكر لما تقدموه . |
تم التواصل مع المراجع و اخباره بأن المواعيد غير متوفرة في هذه الفترة و اذا كانت الحالة طوارئ عليه التوجه الى المركز لتصنيف الحالة . |
SABKAK | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-30627 | 9/5/2024 12:00:00 AM | 10/17/2024 10:09:16 AM | 9/5/2024 12:00:00 AM | |||||
6873 | عبدالرحمن علي | 880102683 | 33495562 | m.radhi850@gmaol.com | نحن اصحاب مجمع 939 نواجه تحدي كبير في حجز المواعيد فالمراكز الصحية حيث ان اليوم لدي وعكة صحية و اريد ان احجز موعد في مركز الشيخ عبدالله بن خالد لكن للاسف اقرب موعد للحجز هو بعد الغد تاريخ 1 اكتوبر 2024 حيث اني مريض اليوم كيف لي ان انتظر موعدي الى بعد الغد ! |
تم التواصل مع المريض و افاد ان المركز جدا مزدحم لذلك لم يستطع حجز موعد و انه سيطلب نقل الى مركز حمد كانو الصحي |
SABKAK | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-68500 | 9/29/2024 12:00:00 AM | 10/17/2024 10:12:07 AM | 9/30/2024 12:00:00 AM | |||||
6874 | اشرف كمال | 600303634 | 39693034 | m.radhi850@gmaol.com | العنوان الظاهر في برنامج صحتي غير متطابق للعنوان الحالي المسجل في السجل السكاني .. وعند تسجيل موعد جديد في البرنامج يظهر في مركز الشيخ سلمان بالمحرق و ليس مركز الشيخ عبدالله بالرفاع .. برجاء تعديل العنوان على مجمع 927 الرفاع . |
تم التواصل مع المريض و حل مشكلته . |
SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-90867 | 9/10/2024 12:00:00 AM | 10/17/2024 10:15:09 AM | 9/29/2024 12:00:00 AM | |||||
6875 | جاويد احمد | 860117146 | 66335883 | m.radhi850@gmaol.com |
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تم التواصل مع المريض و حل مشكلته و ذلك بإخباره الحضور للمركز و ملئ الاستماره الخاصة ببرنامج اختر طبيبك |
SABKAK | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-75825 | 9/29/2024 12:00:00 AM | 10/17/2024 10:17:38 AM | 9/29/2024 12:00:00 AM | ||||||
6876 | خالد الزلمور | 720803187 | 39317719 | تم الاتصال بنا لاستلام بطاقات اختر طبيبك و عن الحضور اكتشفنا عدم وجود موظف لتسليمنا البطاقات و نحن ننتظر لغاية الان ساعة كاملة . |
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SABKAK | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-46090 | 9/12/2024 12:00:00 AM | 10/17/2024 10:22:29 AM | 9/12/2024 12:00:00 AM | ||||||
6877 | علاء فرج | 80903000 | 38884555 | تحية طيبة و بعد أود ان احيطكم علما بأن الملتحق مصطفى اسماعيل ، رقم الشخصي 620829516 يحمل تأشيرة التحاق ، يتردد بشكل مستمر على المستشفى التابع لمنطقته ، و لكن يطلب منه دفع مبلغ العلاج بسبب انتهاء تأشيرته ، كما هو مبين في المرفق لكن الواقع هو ان لديه تأشيرة سارية المفعول حتى 16 اكتوبر 2024 . |
تم الاتصال بالمراجع و اخذ افادته و بعد التحقق اتضح ان البيانات في النظام غير صحيحة و هناك نقص بها . و تم اخبارهم بتحديث البيانات و اخباره كذلك عند حضوره للمركز يحضر الاقامة سارية المفعول |
SABKAK | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 24-10-93669 | 9/25/2024 12:00:00 AM | 10/17/2024 10:24:36 AM | 9/26/2024 12:00:00 AM | |||||||
6878 | Fatima Haider | 840801688 | 33020779 | حضرت لمركز النعيم الصحي تعبانة ومريضة كلش الساعه الثانية ظهرا والمستشفى يظل مفتوح الى الساعه 7 المفروض ولكن اعطتني موعد مع الدكتور الساعه 6 وتقول لا يوجد مواعيد الا هذا الموعد علما بأن المستشفى لا يوجد به دكاتره الا 3 وكذلك الدكاترة بعضهم ما ينادي ما ادري شنو يسوي والمرضى متجمعين ينتظرون شلون جدي المواطن الفقير المريض شلون بيدفع فلوس للمستشفيات الخاصه. |
تم الاتصال بالمريضه وشرح لها ساعه انتهاء المواعيد الصباحيه 9ص والمسائية 3م وكان بامكانها الحجز عن طريق عدة طرق قبل قدومها للمركز والمجيء على الموعد دون انتظار وفائده الحصول على المواعيد المسبقة وأننا قمنا باخبار جمعية النعيم بطرق حجز المواعيد المسبقة لارسالها للأهالي لتعم الفائده |
NHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-10-98874 | 10/20/2024 12:00:00 AM | 10/20/2024 9:58:02 AM | 10/20/2024 12:00:00 AM | ||||||
6879 | zaynab al sayed ali | 36944454 | bnsma_17@hotmail.com | أود شكر الممرضة زهراء محمد وفاطمة جعفر على مهنيتهم وسرعة عملهم وأحترامهم لمرضانا جزيل الشكر |
تم إيصال الشكر للممرضات |
SJC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-10-13458 | 10/11/2024 12:00:00 AM | 10/20/2024 10:35:47 AM | 10/20/2024 12:00:00 AM | |||||||
6880 | HUSAIN ALI ISA JUMA | 800802845 | 39999612 | y143@hotmail.com | السلام عليكم انا مريض بالامراض المزمنة (سكر وضغط) وصاحب اعاقة متعددة .. عند صرفي للادوية الشهرية بعض الايام اذهب يوم السبت فيخبرونني بانهم لا يصرفون الادوية الشهرية في يومي الجمعة والسبت .. ولكنهم يصرفون الادوية بعد لومي واحراجي في كل مرة.. اخبرهم انه من الصعب ايجاد موقف بسبب الازدحام ولكن يقولون هذا الامر رسمي من الوزارة.. فسؤالي هل صحيح ذلك ان لا يمكن صرف الادوية؟ علماً ان مركزي هو جدحفص الصحي .. واذا كان الامر رسمي ألا يوجد استثناء لذوي الاحتياجات الخاصة بدل الاحراج في كل مرة؟ لانهم اخيروني اذا كنت لا تستطيع الحضور فبامكان شخص آخر الحضور .. والدي كبير في السن ولا استطيع تكليفه في كل مره! |
لسلام عليكم ورحمه الله وبركاته تم التواصل مع المريض وردا على استفساره بأن يوجد استثناء لذوي الاحتياجات الخاصة وأن حاملي البطاقة الإعاقة يكون لهم صرف الأدوية في أي الوقت وأين كان اليوم اذا كانت ادويه عاديه او ادويه مزمنه. وشكرا |
JHC | Proffesional | Enquiry | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-84691 | 10/20/2024 12:00:00 AM | 10/20/2024 10:38:59 AM | 10/20/2024 12:00:00 AM | ||||||
6881 | MARYAM MOHAMED ALI ALMANSOOR | 961002328 | 33035040 | mariam1996almansoor@gmail.com | اتقدم بشكوى إلى ايجاد حل لمشكلة التأخر في المواعيد ذهبت اليوم السبت الموافق 19/10/2024إلى مركز جدحفص الصحي الساعة العاشرة مساء وذالك بسبب التعب الشديد الم في الجسم و غيرها من الاعراض المتعبه و زيادة على ذلك أنا حامل في الشهور الأخيرة من الحمل و اخبروني انه موعدي سيكون الساعه ما بعد الساعه 12:00am صباحاً هل يعقل ان انتظر كل هذا الوقت في المستشفى وانا إمراه حامل و مريضه !! و المستشفى لم يكن فيه الكثير من الناس عدد الناس كان قليل جداً ، لماذا كل هذا الانتظار ر لماذا لا توجد إلى كبار السن و الحوامل مسار خاص للمسارعه في معالجتهم ، هل يعقل ان انتظر في المستشفى حوالي الثلاث ساعات او اني اذهب إلى المنزل و ارجع مره اخره و أنا متعبه جداً و هذا يرهقني اكثر، الرجاء إيجاد حل لهذا التأخير هو مستشفى يعمل الان ٢٤ ساعه يجب اني يكون اكثر سرعه و تنظيم . |
تم التواصل مع العميلة و أخذ تفاصيل الشكوى وقد شرحت للعميلة آلية تسجيل المريض على الرعاية العاجلة و تصنيفه من قبل التمريض و أن الطبيب تستدعي المرضى على حسب التصنيف و ليس وقت الموعد وقد تم تحويل المريضة الى التمريض من قبل السجلات لحين استدعاء الطبيب |
JHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-47036 | 10/20/2024 12:00:00 AM | 10/20/2024 11:56:36 AM | 10/20/2024 12:00:00 AM | |||||
6882 | HUSAIN FUAD HUSAIN ALMARZOOQ | 940101203 | 32210072 | مرحباً وزارة الصحة منذ قليل في يوم الجمعة مساءاً توجهت الى مستشفى جدحفص لاستلام ادوية استلمها بشكل شهري حيث المفترض ان استلمها من مستشفى بلاد القديم الصحي ولاكن ام تسمح لي الضروف بالذهاب الى المستشفى وبمناسبة ان اليوم يوم اجازة ولايعمل مستشفى بلاد القديم الصحي توجهت الى مستشفى جدحفص الى قسم الصيدلية حيث تفاجأت بأن الموضف يرفض اعطائي علبةالدواء ويريد فقط اعطائي حبين او ثلاث فقط حيث انني تيت لكي استلم الدواء المتواجد في المكان أساساً واتيت بعض المرات لاخد الدواء ولم اواجهه مشكلة الى مع هادا الموضف نفسة ،يقول ان اسمه طاهر العصفور حيث كان يتكلم بأسلوب مستفز جداً وفيه الكثير من الوقاحة وعدم الاحترام لي كشخص ، غالياً اتوجه لاخد الدواء حيث غالب الموضفين في المستشفى يتصرفون بشكل اعتيادي جداً بخلاف السيد طاهر العصفور . طالبت الموضف بضرورة ان يتلزم الادب وينتقي كلماته فقال لي (روح يالله توكل من هني ) هذه مؤسسة حكومية وايست مؤسسة خاصة حيث يتصرف المالك فيها حيثما يشاء. اود ان اقدم شكوى عقابية ضد هادا الموضف المذكور واتمنى ان تتواصل معي وزارك الصحة مشكورة وليس المستشفى تحياتي الفائقة .. |
السلام عليكم ورحمه الله وبركاته تم التواصل مع المريض والاعتذار منه على الطريقه والاسلوب الغير لائق الذي تمالتعامل معه من قبل الموظف وانه سوف يتم اتخاذ الاجراءات اللازمه ضد الموظف علي طريقه واسلوبه وتم اخبارالمريض و انه بامكانه ان ياتي لاستلام ما تبقى من الادوية… وشكرا |
JHC | Proffesional | Complaint | Policy & Procedure | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-72110 | 10/20/2024 12:00:00 AM | 10/20/2024 11:14:50 AM | 10/20/2024 12:00:00 AM | ||||||
6883 | MOHAMED ABDULNABI HASAN HASAN | 880908319 | 39277765 | tamba9@live.com | المشكو منه: الموظف طاهر العصفور، العامل في صيدلية المركز الصحي بجدحفص. أتقدم بشكوى ضد الموظف المذكور، وذلك لما بدر منه من تصرفات غير لائقة وغير مهنية أثناء قيامي بمراجعة الصيدلية يوم الجمعة 18/10/2024 حيث انه بتاريخ 11/10/2024، قمت بصرف وصفتي الدوائية المعتادة، إلا أنني لاحظت عند الوصول إلى المنزل أن الكمية المصروفة لا تكفي سوى لمدة 15 يوماً بدلاً من الشهر المعتاد. و عليه قمت بالذهاب للمركز مرة اخرى بتاريخ 18/10/2024لصرف المتبقي من الوصفة حيث كان هناك الموظف المذكور، حيث شرحت له المشكلة باسلوب مهذب، إلا أن رد فعله كان غير متناسب وغير مهني، حيث قام برفضه التام لصرف الكمية المتبقية من الوصفة، مدعياً أن النظام لا يسمح بذلك على الرغم من شرحي له على أن صرف الوصفات يتم شهرياً، إلا أنه أصر على موقفه كما انه خاطبني بصوت عال وهاجمني بأسلوب مهين و غير لائق، حيث قال لي "عد من حيث اتيت لن اصرف لك الوصفة". لم يتوقف الأمر عند هذا الحد، بل قام الموظف بإهانتي وتحقير شخصي، حيث وصفني بأنني "بطيء الفهم" ولا أفهم، كما رفض تزويدي باسمه أو باسم مشرف الصيدلية، قائلاً "اعلى ما في خيلك اركبه". |
تم التواصل مع المريض وعندما تم أخبره بأن بأني أنا مسؤولة الصيدلية جد حفص كان رده فعله انه قال انا اريد احد من الوزاره الصحة لم يكمل المكالمة واغلق الهاتف في وجهي |
JHC | Proffesional | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-37345 | 10/20/2024 12:00:00 AM | 10/20/2024 12:05:16 PM | 10/20/2024 12:00:00 AM | |||||
6884 | - | 39151055 | لم توضح للمريضة هل تحسن وضعها الصحي أو لا
رجعت المريضة لها ووعدتها تستأذن وظلت خارج وتدخل كل المرضى ولم تناديها رغم أن سؤالها بسيط حيث أنها أنهت العلاج |
تم التواصل مع صاحب الشكوى تاريخ 20 أكتوبر الساعة 11:30 والساعة 12:50 ولم يتم الرد |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-10-37806 | 10/16/2024 12:00:00 AM | 10/20/2024 1:05:13 PM | 10/20/2024 12:00:00 AM | |||||||
6885 | غدير عبدالله | 890701440 | الطبيبة غرفة 2 رفضت أستشارة المريضة قبل وقت الموعد |
تم توضيح إجراءات المركز ونظام المواعيد |
SJC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-10-38555 | 10/15/2024 12:00:00 AM | 10/20/2024 1:07:41 PM | 10/15/2024 12:00:00 AM | |||||||
6886 | محمد علي | 811003949 | 33359980 | غرفة 8 د. نجاة تأخرت 10 دقائق وتلعب في التلفون سألته الدكتورة : أنت كل يوم تجي؟؟ ولم تقم بالفحص |
التركيز على المهنية وطريقة التعامل مع المرضى تم الأعتذار من المريض |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-10-35928 | 10/8/2024 12:00:00 AM | 10/20/2024 1:12:41 PM | 10/16/2024 12:00:00 AM | ||||||
6887 | هاشمية السيد عيسى | 790207389 | no clear agenda setting dr. fatema abbas |
met with the doctor and agreed on agenda setting |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-10-48934 | 10/9/2024 12:00:00 AM | 10/20/2024 1:21:24 PM | 10/15/2024 12:00:00 AM | |||||||
6888 | hussain ali | لم يتم فحص المريض بالطريقة الصحيحة |
تم الكشف على المرض مرة أخرى |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-10-59446 | 10/20/2024 12:00:00 AM | 10/20/2024 2:09:28 PM | 10/20/2024 12:00:00 AM | ||||||||
6889 | ام علي | 34022210 | توفير عمال تنظيف على مدار الساعه في غرفة التمريض.؟ لا يوجد بها نظافة تماما قطرات دم على الارض وابرة السيلان على الارض |
تم التواصل مع المريضه والاستماع الى ملاحظاتها وعمل اللازم |
YAE | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-10-80928 | 10/18/2024 12:00:00 AM | 10/21/2024 9:14:57 AM | 10/20/2024 12:00:00 AM | |||||||
6890 | سعد الذوادي | 39992526 | ملاحظات على اسلوب موظف قسم التمريض. سوء استقبال وتجاوب من قبل الممرض علي لاني طلبت منه اعادة فحص الضغط لم تكن صحيحه |
تم محاولة التواصل مع المريض ولكن لم يرد حيث كانت رنة الهاتف خارجية |
YAE | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-10-88821 | 10/18/2024 12:00:00 AM | 10/21/2024 9:19:25 AM | 10/20/2024 12:00:00 AM | |||||||
6891 | Aisha Darraj | 36305501 | حضرت الى مركز يوسف عبدالرحمن انجنير الصحي لعمل فحص ultrasound وبعد انتهاء الفحص اصبحت مضطره للذهاب للحمام وذاك بسبب الانحصار للفحص ذهبت الى الحمام وكان متسخ تم الاستعلام من الحارس عن المسؤل وتمت الاشارة اليها (امينة) وتم ابلاغها الحمام متسخ واحتاج للدخول يرجى طلب من العمال تنظيفه فتحت باب الحمام ونظرت الى الارض عند الباب وقالت بصوت عالي اين الاتساخ وابلغتها انه المراحيض متسخه وعالق داخلها محارم وقالت نحن ننظف مره واحده والمكان كبير و( ليكون تبين بعد كل مريض اندش نغسل الحمام) بصوت غير محترم وعالي وابلغتها سوف ابلغ في تواصل وغضب بشده ونادت الحارس بصوت عالي انني (متحججه)وياتي معاها لرؤية الحمام والشهاده ضدي وكانت تصرخ بقوة امام المرضى اني متحججه واني سوف اشتكي في تواصل مما لفت انتباه المرضى وتم ابلاغ مسؤول المركز واحضرهم للشهادة الا انهم اتفقوا على قول كلام واحد ضدي وعند الدفاع عن نفسي وافاد الحارس بانني اقول اغير الكلام لجعل الموضوع لصالحي باسلوب غير حضاري ابدا(وقالت حمامات عامه شنو تبين تكون)اكيد باقول عنج متحججه هل يتم معاملة المرضى بهذا الاسلوب وعدم نظافة المرافق الصحية بحجة انها عامة |
تم حل الموضوع من قبل اداري المركز الصحي بعد التحقق من المشكلة مع الاطراف المعنية. وذلك في المركز الصحي بعد حدوث المشكلة مباشرة وعمل اللازم |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-77328 | 10/13/2024 12:00:00 AM | 10/21/2024 9:23:26 AM | 10/13/2024 12:00:00 AM | |||||||
6892 | خديجه مدن | 34190193 | لدي شكوى في مركز يوسف انجنير انه كنت احارس دوري وكنت قاعده ع الكراسي وصار لي تقريبا نص ساعه وآني قاعده ع الكرسي وجت وحده خلصت من التصنيف دايركت دشت الغرفه لدكتوره وعالجتها واني جايه قبلها وانتظر وهيه جت سيده دشت وتم علاجها واني دخلت لدكتوره غرفه 2دكتوره كوثر شرف وقالت لي عقب 10دقايق بناديج واللي توها مخلصه تصنيف سبده عالجتها هل التصرف اللي سوته الدكتوره صح او لا لان اني بعد كنت تعبانه ولاكن انتظر دوري بس طوفني وتاخد وحده توها جايه مايصير نبي شي الصح منكم وشكرا |
تم التواصل مع المريضة من قبل رئيسة الاطباء وتم الشرح لها ان درجات التصنيف تختلف وبالتالي ايضا تختلف فترات الانتظار وتفهمت المريضة الوضع وتقدمت بالشكر لحسن تعامل الطبيبة بسمة التي عالجتها |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-15853 | 10/13/2024 12:00:00 AM | 10/21/2024 9:32:22 AM | 10/14/2024 12:00:00 AM | |||||||
6893 | Dawlah Ajaj | 33831461 | اشكر جهودكم التي بذلتموها في المرة السابقة عند تقديم شكوى بسبب عدم توفر الدواء لفيتامين B12 ولكن بعد عدة اشهر ومراجعات تكررت معي المشكلة ذاتها في هذا الشهر وعند مراجعتي للمركز الصحي في يوم الخميس أخبرتني الموظفة ان الدواء غير متوفر وتم اخذ اسمي ورقم هاتفي للتواصل في حال وصول الدواء ولكن حتى هذا الوقت لم يتم الاتصال بي ولم يتم الرد علي بتوفر الدواء فهل من المعقول ان اقوم في كل مرة برفع شكوى لأحصل على العلاج اللازم علمًا بأن مدة العلاج مازالت قائمة حتى الاربع اشهر القادمة لذا اود من حضرتكم التكرم في النظر في الموضوع وتوفير الدواء اللازم لحاجتي للعلاج |
تم التواصل مع المريضة وحضرت لاخذ جرعتها |
YAE | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-10-73568 | 10/16/2024 12:00:00 AM | 10/21/2024 9:34:34 AM | 10/16/2024 12:00:00 AM | |||||||
6894 | محمد يوسف | 971006016 | 32228242 | مستشفى مدينة عيسى ذهبت اليوم إلى المستشفى الساعة 3 خبروني ان مافي مواعيد لازم تدش على طوارئ و يقيمونك رحت الطوارئ و قيموني رجعت خبروني ان مافي مواعيد لازم تروح انجنير عقب الساعة 7 كل مرة نفس الشي يضيع وقت الواحد طول اليوم بين مستشفى و مستشفى بحجة إن مافي مواعيد على طول و كل مرة تصيدني نفس الشي بسبب أوقات مستشفى مدينة عيسى و تأخير مواعيد مركز انجنير للمجمعات اللي تتحول عليهم و الشخص اللي بروح المستشفى العصر مو مداوم او شي يقولون ليه مدينة عيسى باجر و باجر يقولون ما يصير تطلع سكليب لقبل يوم و الخطأ و التأخير منهم . |
تم التواصل مع العميل بخصوص الشكوى المرفوعة في تواصل وذلك لعدم توفر المواعيد بمركز مدينة عيسى الصحي حيث تم التوضيح للمريض الآلية المتبعة في التصنيف في حال إنتهاء المواعيد ، كما تم شرح للمريض بأخذ الموعد مسبقا عن طريق الأون لاين لتفادي الإنتظار للحصول على موعد في المركز. كما تم الإطمئنان على المريض إذ تلقى العلاج من المركز الصحي |
IHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-08414 | 10/9/2024 12:00:00 AM | 10/22/2024 12:59:00 PM | 10/13/2024 12:00:00 AM | ||||||
6895 | اميرة احمد الحايكي | 35959071-32113993 | تقديم شكوى ضد مسئولة الصيدلية بسبب التطاول وعدم الاحترام لي كمراجعة حيث كنت اتحدث مع الصيدلية بخصوص الوية وكانت في نفس الوقت تتكلم سالفة الذكر فاخبرت الصيدلية بانني لم اسمع ماقالته المسئولة فردت علي وقالت احسن وهذا ينم عن عدم احترام وتطاول واسلوب لايليق بالمسئولة |
رد مسئولة الصيدلية جاءت المريضة لقسم الصيدلية وكانت لا تحمل اي هوية شخصية لها فطلبت منها الموظفة ان تظهر مايثبت هويتها حتى لو كان عن طريق صورة في الهاتف من باب المساعدة ،فطلبت المريضة من الموظفة التعميم اللذي يثبت كلامها عن اثبات الهوية في الهاتف وقالت ( انا اشتغل بالوزارة وقرات التعميم ولايوجد مايجبر المريض باثبات الهوية وعادي تمشونيبدون بطاقة ) فجائتني الموظفة للسؤال عن ذلك وقد اخبرتني بان الملاحظ على المريضة ( متسببة وتبي تسوي مشاكل ) وكنت واقفة بجانب نافذة الصرف فاخبرت المريضة بتفاصيل التعميم كاملة ، وماكان من المريضة الا الرد على الموظفة ( قولي لها ماسمعت شي على العموم ) وبطريقة استفزازية وغير لائقة ، فانا لا اراديا رددت عليها بكلمة ( احسن ) بسبب اسلوبها في الكلام والرد ، فهل هذا الرد يعتبر غير لائق !؟ فارد الشكوى عليها وعلى اسلوبها الغير محترم مع موظف حكومي والتشكيك بمصداقية عملنا مستغلة بذلك وظيفتها بالوزارة . وشكرا تم تحويل الشكوى الى مسئولة الصيدلية بالادارة للتواصل مع صاحبة الشكوى |
SSC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10924 | 10924 | 24-10-99174 | 10/22/2024 12:00:00 AM | 12/25/2024 1:45:36 PM | 10/31/2024 12:00:00 AM | |||||||
6896 | خالد شاهين | 680802495 | 33331160 | السلام عليكم. لدي ملاحظة على مركز عراد الصحي (مركز بنك البحرين الوطني في عراد) وأتمنى أخذها بعين الاعتبار. المركز الصحي في عراد بحاجة إلى تطوير وعناية واهتمام. نحن في عام ٢٠٢٤ و لكن المركز كأنه لا يزال من الثمانينات ! ١. عندما يذهب المراجعون لمكتب الاستقبال لحجز موعد مثلا أو للاستفسار، فإنهم يضطروا للوقوف في طابور !! أين آلية الأرقام لكي يحصل كل مراجع على دوره دون وقوف؟ وكذلك عند الذهاب لقسم المعالجة، فإن المراجعين يقفون في طابور ! ٢. عند الذهاب للمختبر، فإن جهاز الأرقام لا يعمل، ويتم وضع أوراق الارقام بصورة بدائية جدا وعشوائية فوق بعضها البعض مما يؤدي إلى لخبطة في الارقام ولخبطة في الدور وإرباك للجميع . ٣. نتمنى من جميع العاملين في المركز (الموظفين والأطباء وحتى حارس الأمن)، التكرم بالابتسامة والبشاشة والمعاملة الطيبة والاحترام لجميع المرضى والمراجعين، لأن في ذلك تأثير كبير على النفسية، ولأن الابتسامة والمعاملة الطيبة تعكس أخلاق الشخص. نتمنى من أحد المسؤولين زيارة المركز بصورة مفاجأة دون الإعلان عنها ليشاهد بنفسه تلك الملاحظات وغيرها. |
تم التواصل مع العميل وتم توضيح الصورة له بأنه جهاز الارقام في قسم السجلات يعمل لكن المرضى يتجمعون عن منصه الاستقبال وبعض الاحيان المرضى لايلتزمون بتعليمات الامن والجلوس في قاعه الانتظار وبخصوص جهاز المختبر تم توضيح له بانه يتم تجهيز الارقام للمرضى لاسراع عمليه ادخال المرضى ووتم اخباره بأنه سيتم التعميم على جميع الموظفين بحسن استقبال المرضى |
NAC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-10-57562 | 10/21/2024 12:00:00 AM | 10/22/2024 2:23:36 PM | 10/22/2024 12:00:00 AM | ||||||
6897 | مأمون سامي مأمون | 761017712 | 33369259 | Mamoon.aldin@gmila.com | السلام عليكم ورحمة الله العميل يقوم بان مركز الحروة الصحي غيرو بينات زوجته من مركز الحورة الصحي 318 إلى مركز الشيخ سلمان الصحي بالمحرق مع العلم بانه لم يغير العنوان نرجو من سيادتكم تحديث المعلومات من طرففكم حتى يرجع لمركز لحورة الصحي |
تم التأكد من معلومات زوجة العميل (890856117) |
ALH | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 24-10-41957 | 10/21/2024 12:00:00 AM | 10/23/2024 9:15:01 AM | 10/23/2024 12:00:00 AM | |||||
6898 | MANAL AHMED ALI HASAN | 860309118 | 32286611 | manooolaa86@icloud.com | لا أستطيع اخد موعد من صحتي بسبب تغير العنوان قدمت حق طبيب العائله الي احد الآن ماقدر اخد اليه موعد اتصل في المركز الصحي مايردون اتصل في 7000 8000 من الصبح الي حد الآن فشل في التصال ادا اروح المركز المواعيد بعيده اكثر من ثلاثه ساعات اخد تكسي عشان موعد في اليوم ادفع اكثر من 10 دينار اتمنا تشوفون اليه حل علي هدا الموضوع الحين اكثر من خمسه اشهر من اخترت طبيب العائله الي حد الآن ماقدر اخد اليه موعد عن طريق صحتي |
تم التواصل مع العميلة و الاستفسار عن الشكوى وقد تم التأكد من اختيار طبيب العائلة وربطه في نظام اي صحة و الويب |
JHC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-19886 | 10/23/2024 12:00:00 AM | 10/23/2024 12:27:35 PM | 10/23/2024 12:00:00 AM | |||||
6899 | KAMEELA SAYED MOHAMED | 740501275 | 33307331 | خلل في برنامج صحتى ، تم انتقالي وتغير العنوان السكنى وعدم اظهار المواعيد في البرنامج مع العلم تم التاكد من تغيير العنوان السكنى في المستشفى السابق والحالي وتم التواصل على الرقم الساخن لوزارة الصحة وكان الرد ان الخلل من الهنيئة ومراجعتكم |
تم التواصل مع المريضة بخصوص الشكوى وقد تبين ان المريضة من سكان المنظقة الجديده شرق سترة 619 حيث ان المجمع المذكور لايزال غير مبرمج من قبل شركة اي صحة في السيستم ، ولازال العمل قائم عليه ، وقد تم ابلاغ الجهات المعنية في الوزارة بذلك. وقد تم الطب منها ملىء استمارة اختر طبيبك ، حتى يتم ربطها في البرنامج بطبيب عائلة المناسب حسب المتوفر. حيث تم ربطها حالياً في برنامج اي صحة بالطبيبة زينب اسماعيل حسب قوائم الاطباء المتوفرة حالياً وبعد اختيارها عن طريق الهاتف |
SHC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 24-10-75853 | 10/18/2024 12:00:00 AM | 10/23/2024 9:59:28 AM | 10/23/2024 12:00:00 AM | ||||||
6900 | a.karim hasan ali | 36774600 | تشغيل جهاز الأرقام وشكر وتقدير للممرضين جعفر ميرزا والمررضة أميرة |
SJC | Administrative | Suggestion | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-10-43448 | 10/22/2024 12:00:00 AM | 10/27/2024 7:30:25 AM | 10/27/2024 12:00:00 AM | |||||||||
6901 | Wafa Mohammed | 881008944 | 39100777 | I am not able to book 18 month baby , neither from sehati application or call center .. appointment for vaccination |
نرجو من العميلة مراجعة المركز الصحي للتأكد من اختيار طبيب العائلة للطفل لتتمكن من حجز المواعيد له عن طريق برنامج صحتي |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-21930 | 10/9/2024 12:00:00 AM | 10/23/2024 11:45:05 AM | 10/23/2024 12:00:00 AM | |||||||
6902 | محمد إبراهيم علي | 080411088 | 38867631 | عدم اصدار الاجازة المرضية |
تم التواصل مع والدة المريض والتأكد من وجود الاجازة المرضيه في الملف الإكتروني للمريض من حينها تم الشرح للمريض كيفية الحصول على الإجازة إالكترونيا |
IHC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10202 | 10202 | 24-10-48001 | 10/23/2024 12:00:00 AM | 10/23/2024 11:51:30 AM | 10/23/2024 12:00:00 AM | |||||||
6903 | Hawra Faraj | 981004130 | 32111280 | Hawraoun@gmail.com | تم الاتصال الى مركز مدينة عيسى ٣ ايام على التوالي وفي كل يوم يتجاوز عدد مرات الاتصال ٧ مرات ولايوجد اي موظف يجيب على الهاتف!! مؤسسة حكومية صحية ولا يوجد فيها موظف يقوم بالرد على المكالمات الهاتفية؟
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تم التواصل مع العميلة و الاعتذار منها لعدم الرد على مكالماتها ، و ابلغتنا بأن ممرضة قسم الرعاية تواصلت معها و تم تأجيل موعد الفحص لإبنها ، كما أفادت بأنها تريد تغيير طبيبة العائلة ، فأبلغناها بضرورة مراجعة المركز الصحي لملئ الاستمارة الخاصة بذلك ، و أننا سنقوم بتغيير الطبيبة إذا كان ذلك بالإمكان . |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-41499 | 10/23/2024 12:00:00 AM | 10/23/2024 11:57:53 AM | 10/16/2024 12:00:00 AM | ||||||
6904 | معصومة | 470103221 | 39634066 | السلام عليكم كنت اليوم في العلاج المائي بمركز سند الصحي لم اتوقع من الموظفة بأن تكلمني بهذا الاسلوب رغم كبر سني اعزكم الله لم اجد صابون ولا ورق الحمام في دورة المياة مما اضطررت بغسل يداي في المغسل الخارجي واثناء غسل يدي قلت للموظفة حبذا تخبرين المركز بتوفير ذلك كان ردها بالنسبة لي قاسيا ولا يليق بي ولا بها ( يالله بدل الهذرة روحي للبركة) اجبتها انت تخاطبين امك بل جدتك هذا الاسلوب غير مقبول اlلم اتوقع منها هذا الاسلوب وحز في نفسي وتعكرت مزاجي اليس الاسلوب المرن طريقا لمساعدةتقبل المريض وشفائه يرجى التنبيه على الموظفين باتباع اسلوب يليق بهم وبالمكان اللي يقدمون خدماتهم لانهم وجه البلد ويمثلون بلادنا الغالي ٢٢ اكتوبر ٢٠٢٤ تاريخ الزيارة الساعة السابعة والنصف صباحا
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تم التواصل مع المريضة معصومة و الاعتذار لها على سوء الفهم الذي حصل مع الموظفة. كما تم ترتيب موعد اليها يوم الاحد. تم التأكد من توفر جميع مستلزمات النظافة عند المغسلة. |
IHC | Administrative | Complaint | Behavioral | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-10-37231 | 10/23/2024 12:00:00 AM | 10/23/2024 12:02:15 PM | 10/23/2024 12:00:00 AM | ||||||
6905 | Fatema Mohamed | 940800098 | 33320823 | Fhallay25@gmail.com | مشكلتي ان رقمي الاساسي هو ٣٣٣٢٠٨٢٣ و لكن مواعيد المستشفيات ان كان في المركز او مجمع السلمانية لا زالت ترسل او يتم الاتصال على رقم والدي للعلم تواصلت مع المركز الصحي و اخبروني عدة مرات انه تم ازالته ولكن لا زالت الاتصالات و الرسائل جاريه الى يومنا هذا مما يؤدي الى خرق خصوصيتي؛ فالرجاء ازالت رقم والدي الا وهو ٣٩١٦١٧٨٧. |
تم التحقق من رقم الاتصال الموجود في معلومات المراجعة و تبين أن الرقم الأساسي المسجل للرسائل هو رقم النقال أما رقم الأب فلا يمكن تغييره من جانبنا و ينبغي مراجعة السجل السكاني لتغييره حسب إفادة قسم تقنية المعلومات لآي صحة. |
BQC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-10-08593 | 10/23/2024 12:00:00 AM | 10/23/2024 1:07:03 PM | 10/23/2024 12:00:00 AM | |||||
6906 | سحر هاشم | 000100749 | 35570788 | sahar.hussain14@gmail.com | ذهبت في حاله مرهقه، السكر مرتفع، غثيان واغماء واسهال ترددت على غرفة كذا مرة ولم احصل نتيجة ! غير متواجدة وظهر لاحقًا ان المركز ذاته غير مهتم بتغيير الارقام للغرف و النداء ياتي من غرفة والانتظار لغرفة اخرى ! خدمة سيئة جدًا اتمنى ان يحاسب الموظفين كيف للمريض ان يعرف؟؟ |
تم التواصل مع المراجعة و الاعتذار عن هذا الخطأ. و للتوضيح فقد تم أمس أثناء ساعات العمل نقل بعض غرف الأطباء للمبنى الجديد و نتيجة لذلك تم تغيير ترتيب الغرف و اعتماد أرقام جديدة لها، لكن لم يتم إخطار قسم السجلات و الأطباء إلا لاحقاً بعد الانتهاء من عملية النقل. |
BQC | Administrative | Complaint | Service Quality | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-10-75379 | 10/23/2024 12:00:00 AM | 10/23/2024 1:34:53 PM | 10/23/2024 12:00:00 AM | |||||
6907 | Noor Alhadi | 850606527 | 39135900 | يرجى تغيير دكتورة العايله زينب محمد في المركز الصحي بنك البحرين الوطني -عراد حيث تم الطلب من المركز ذاته لكن دون جدوى. |
تم التواصل مع العميل واخباره بالحضور الى المركز الصحي وعمل استمارة تغيير طبيب العائله |
NAC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-10-86825 | 10/24/2024 12:00:00 AM | 10/24/2024 2:06:20 PM | 10/24/2024 12:00:00 AM | |||||||
6908 | فاطمة بو علي | n/a | 39289965 | no@email | نرجو تغيير الحمام لأنه قديم، و الغرف في القسم القديم. |
تم شكر المراجعة على مقترحها و إخبارها بأنه يوجد مقترح لمشروع تم رفعه لتجديد الجزء القديم من المركز و ذلك يشمل الحمامات في هذه المنطقة. كما أن المبنى الجديد به حمامات إضافية للمرضى. |
BQC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-10-54328 | 10/24/2024 12:00:00 AM | 10/24/2024 3:10:12 PM | 10/24/2024 12:00:00 AM | ||||||
6909 | هدى سيد محمود | n/a | 39100042 | no@email | بخصوص عيادة التغذية و تنزيل الوزن، يفضل أن تكون على الأقل مرتين في الشهر |
سيتم التواصل مع الإدارة لعرض المقترح و إمكانية تطبيقه على أرض الواقع |
BQC | Administrative | Suggestion | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-10-19608 | 10/24/2024 12:00:00 AM | 10/24/2024 3:15:31 PM | 10/24/2024 12:00:00 AM | ||||||
6910 | ياسر أحمد | 740703765 | 33703765 | abuammar.ww@gmail.com | أخبركم بما حصل ويحصل في مركز البلاد القديم الصحي دكتورة رباب احمد الفردان غرفة ١ الساعة 1:00 ظهرا، تاريخ 20-10-2024 تسخف وتستهزئ بالمرضى وتستغرهم وتسويهم فأران تجارب بالأدوية كما تشاء،، وان كانوا مرضى تقول ليهم ما فيك شي بعد ليش جاي!!! وفي نفس الوقت اتشوف نفسها فوق الناس بكل غرور والأسلوب الغير حضاري جدا وليست اول مرة, . اللي يدخل عليها يطلع من عندها مريض مقهور ميت بسبب تصرفاتها الغير مسئوله. باختصار تذهب للعلاج تجد العذاب مع هذه الفئة من الاشخاص وكما يبدو فانها لا تريد العمل لصالح المرضى بل العكس فارجوا اتخاذا الازم حفاظ على صحة وسمعت وزارة الصحة والمركز الصحي. ويبدو لي بانها لا تريدنا ان نتعالج في المراكز الصحية بل تدفع بنا الى الخاص!!!! واللي ما عنده فلوس وين اروح !!!! ؟ وشكرا |
بخصوص الشكوى الواردة عبر الإيميل بتاريخ 2024/10/21 |
BQC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10851 | 10851 | 24-10-05340 | 10/22/2024 12:00:00 AM | 10/24/2024 3:50:38 PM | 10/22/2024 12:00:00 AM | |||||
6911 | أم عمار | 36755758 | أم عمار مستاءة أنه لم يتم تشخيص ولدها مبكراً على الرغم من تردده على المستشفى وبأن الطبيب لم يكتشف الألتهاب في الأشعة وطبيب آخر لم يعلق على الأشعة أيضاً بعد أن رآها وتغاضى عنهاسبب المقترح أن يتم تحسين الخدمات لئلا يتكرر |
تم الأجتماع مع الأطباء المعنيين د. زينب المياح و د. سلوى وتنبيههم على ضرورة التركيز والتقيد بجودة الخدمات الطبية المقدمة والحرص على سلامة المريض دائماً عند وجود أي شك يجب اللجوء لأي طبيب آخر قبل ترخيص المريض. |
SJC | Administrative | Suggestion | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-10-41726 | 10/22/2024 12:00:00 AM | 10/27/2024 7:29:28 AM | 10/22/2024 12:00:00 AM | ||||||||
6912 | tawa ahmed salman | 39118651 | التمريضما شاء الله الممرضة حوراء جعفر عناية ممتازة |
تم توصل الشكر للموظفة |
SJC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-10-25406 | 10/25/2024 12:00:00 AM | 10/27/2024 10:57:47 AM | 10/27/2024 12:00:00 AM | ||||||||
6913 | Hussain Altaitoon | 36449904 | 680900977 | إلى من يهمه الأمر في مجلس أماتة العاصمة بعد التحية والسلام نتقدم لسعادتكم بهذا المقترح راجين منكم الموافقة عليه وذلك بخصوص مركز النعيم الصحي ، حيث يكمن الموضوع في أن البوابة الرئيسية للمركز تفتح أبوابها في الساعة السادسة والنصف صباحا وبوابة المبنى الرئيسي للمركز تفتح أبوابها في الساعة السابعة صباحا ، وحيث أن المرضى المراجعين يأتون للمركز بالعشرات في الصباح الباكر ينتظرون وقوفا إفتتاح بوابة المركز مما يتسبب لهم بالتعب والإرهاق الشديد خصوصا كبار السن من النساء والرجال ، فحبذا لو تكرمت أمانة العاصمة بوضع كراسي إسمنتية على جانبي البوابة الرئيسية لمبنى المركز للتسهيل على المرضى والمراجعين ، وكما أن منظر هؤلاء المرضى وهم يقفون أمام البوابة في إنتظار إفتتاحها بشكل يومي لايوحي بحسن التنظيم ، وكما أنه يسيئ لسمعة المركز وسمعة مملكتنا الحبيبة ، فنرجوا من أمانتكم الموقرة التواصل مع رئيسة المركز على الرقم 33609624 للتفاهم معها على الموقع المراد وضع الكراسي فيه شاكرين ومقدرين لكم حسن تعاونكم وإهتمامكم ومتابعتكم والله من وراء القصد بارك الله فيكم ورعاكم وفي ميزان حسناتكم يارب العالمين |
تم شكر صاحب المقترح على ذلك وان شاء الله سنتواصل مع المعنيين لايجاد الحل |
NHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-10-82853 | 10/27/2024 12:00:00 AM | 10/27/2024 2:02:07 PM | 10/27/2024 12:00:00 AM | |||||||
6914 | منصور ميرزا | 980108462 | 39033304 | no@email | كيف يتم اختيار طبيب العائلة بدون اختيار العائلة يقولون انه فتح فترة حق اختيار طبيب العائلة ولكن لم يكن هناك أي إعالن في المستشفى وعند طلب تبديل الطبيب يقال تعال عقب سنتين يجب ان يكون طبيب العائلة هو الطبيب الذي ترتاح العائلة في التعامل معه حدث ذلك في مستشفى البالد القديم |
تام التواصل مع المراجع و التوضيح أنه تم فتح باب تسجيل طبيب العائلة لمدة 6 شهور من يولو إلى ديسمبر 2023 و تم افعلان عن ذلك من قبل المركز بعدة وسائل، و تم توزيع المرضى الذين لم يقوموا بالتسجيل عند انتهاء الفترة المحددة. كما أنه يمكن للمراجع ملء استمارة طلب تغيير طبيب العائلة و سيتم التغيير عند توفر الإمكانية لذلك. |
BQC | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-10-46594 | 10/27/2024 12:00:00 AM | 10/27/2024 3:22:40 PM | 10/27/2024 12:00:00 AM | |||||
6915 | حمود سمير | 020806728 | 36965937 | fatiman922829@gmail.com | ل يمكنني حجز موعد ماهو هو السبب عند دخولي لبرنامج صحتي لحجز موعد اجد كلمه ال توجد بيانات ماهي المشكلة ؟ |
تم التأكد من بيانات المراجع في آي صحة و لكن لا توجد أي بيانات في العنوان، فتم التواثل معه و تبين أنه في طور تغيير العنوان لذا فهو بحاجة لمراجعة هيئة المعلومات و الحكومة الإلكترونية لتحديث العنوان. |
BQC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-10-33744 | 10/27/2024 12:00:00 AM | 10/27/2024 3:24:29 PM | 10/27/2024 12:00:00 AM | ||||||
6916 | nasser alsubei | 980605610 | 37238681 | استفسار عن عيادة الاقلاع عن التدخين واماكن تواجدها هل فقط في الحورة وكيفية اخذ موعد |
تم التواصل مع العميل وشرح الية أخذ المواعيد على العيادة وتم اعطائه رقم الخط الساخن للععايدة لترتيب موعد مناسب له وكان العميل راضي جدا |
ALH | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 24-10-74529 | 10/25/2024 12:00:00 AM | 10/28/2024 9:22:12 AM | 10/27/2024 12:00:00 AM | |||||||
6917 | WADEEAH SAYED FATTAH MOHAMED MOHAMED | 910601518 | 39865485 | wadeeahalawi91@gmail.com | تنظيم سيء جدا وتعامل اسوأ الانسان يجي مريض مايبغي احد يداريه بس عالاقل اسلوب في التعامل !! ادش المستشفى من ٦ المغرب انتظر ٤٠ دقيقة لتصنيف انصدم ان التسجيل مادخلت بياناتي !!! يتعاون وياي ممرض التصنيف لان تعبانه ارجع لتسجيل علشان ادخل للدكتور تخليني ارد اخد رقم وانتظر ٢٠ شخص قداااميي باسلوب مستفز !! حامل وتعبانه لو مالمرض محد يجي مستشفى مو ملاهي الله يهداهاا ، اتفهم الضغط بس ليت يتعاونون مع المرضى وياريت في توجيه لتعامل باسلوب اكثر ذرابة شيء جدا مزعج |
تم التواص مع العميلة و أخذ تفاصيل الشكوى و سيتم التواصل مع الموظفة المعنية واخذ التفاصيل و توجيهها باسلوب التعامل |
JHC | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-47564 | 10/28/2024 12:00:00 AM | 10/28/2024 1:54:23 PM | 10/28/2024 12:00:00 AM | |||||
6918 | HANI MOHSEN ABDULHASAN ABDULLA | 790306310 | 39865485 | hanimohsin1@gmail.com | السلام عليكم تاريخ اليوم 27/10/2024 يوم الاحد الساعة ٦ في مستشفى جدحفص عدد المراجعين اكثر من ٧٠ شخص والتسجيل فيه موظف واحد فقط انا شخصيا كان انتظاري للرقم الاولي حوالي ٤٥ دقيقة وبعد الانتظار سجلت انا وبنتي وبعد ١٠ دقائق سمعت اسمي للتشخيص وبعد التشخيص ذهبت الى التسجيل وتفاجأت لتقول لي الموظفة خد رقم من جديد ونتظر !!!وامامي ٤٥ رقم هل يعقل هذا !!!!!! هل هذا تنسيق مريح ؟ هل هذا يخدم المريض ؟ هذا حالي وحال جميع المرضى ، فأذا كان هذا من العدل فشكرا لكم واذا لم يكن الرجاء الانتباه!! فهناك كبار السن وصغار السن وللاسف الشديد هذا يحصل للجميع |
تم التواصل مع العميل و أخذ تفاصيل الشكوى حيث أن العميل أوضح ان الشكوى الاساسية كانت على الالية التسجيل المتبعة في المركز وقد اوضحت إليه بأن الآلية المتبعة في مركز جدحفص تختلف عن الية التسجيل في مركز النعيم ولا يوجد برنامج اختر طبيبك في مركزهم وأن آلية التجسيل على الرعاية العاجلة تتطلب تسجيل المريض على التصنيف أولا ثم الرجوع للسجلات ليتم التسجيل على الطبيب وقد تفهم العميل ذلك |
JHC | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-83641 | 10/28/2024 12:00:00 AM | 10/28/2024 2:07:21 PM | 10/28/2024 12:00:00 AM | |||||
6919 | محمد بدر | 3323221 | د. علي مصطفى لا يعرف تشخيص المريض و لا يتحلى بروح المسؤولية |
تم التواصل مع المراجع و تم مراجعة الملف الالكتروني وتم التواصل مع الطبيب و سيتم عمل خطة تدريبة للطبيب في الشهر القادم |
BKH | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-10-74687 | 10/17/2024 12:00:00 AM | 10/29/2024 7:44:16 AM | 10/21/2024 12:00:00 AM | |||||||
6920 | عبده صالح | 33686873 | شكوى على قسم الصيدلية |
تم التواصل مع المريض و تم توضيح سوء الفهم الذي حدث وانه لم يكن مقصود سوء معاملة المريض ابدا |
BKH | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-10-06302 | 10/20/2024 12:00:00 AM | 10/29/2024 7:50:52 AM | 10/22/2024 12:00:00 AM | |||||||
6921 | زينب السرو | 920709389 | 33255589 | zainabalsaroo@hotmail.com | السلام عليكم ورحمه الله وبركاته اعاني من مشكلة انه اذا اردت ان احجز موعد لي ولعائلتي في المركز الصحي التابع لعنواني في تطبيق صحتي، يكون على مركز صحي اخر اتجهت للمركز عدة مرات لتعديل العنوان ولم يتعدل وتواصلت مع الحكومة الإلكترونية للتأكد وتم اخباري ان عنواني محدث أيضا |
تم تحديث البيانات و التواصل مع المراجع و يمكن الآن حجز المواعيد عن طريق تطبيق صحتي على مركز البلاد القديم الصحي. |
BQC | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-10-58239 | 10/28/2024 12:00:00 AM | 10/29/2024 12:53:10 PM | 10/29/2024 12:00:00 AM | |||||
6922 | SAMEERA YUSUF NASR AL RAJAB | 680050841 | 36167070 | sameerarajab27@gmail.com | أشكر الدكتورة شيماء العكري بمركز جدحفص الصحي على أخلاقها الدمثة وعلاجها الممتاز ..وأتمنى ان تصل أعلى المراتب |
تم التواصل مع العميلة و شكرها تم شكر الطبيبة على أخلاقها العالية مع المرضى |
JHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-81397 | 10/29/2024 12:00:00 AM | 10/29/2024 1:49:21 PM | 10/29/2024 12:00:00 AM | ||||||
6923 | BAYAN AYOOB MAHDI ALI EBRAHIM | 980508797 | 32111076 | bayan.ayoob@gmail.com | ذهبت الى مركز جدحفص الصحي لدي انخفاض في ضغط الدم و دوار وترجيع دخلت على الطبيبة لكنها لم تاخذ قياسات ضغطي و صرفت لي ابر للترجيع فقط ولم تاخذ بالحسبان انخفاض ضغط دمي و أنني لا أستطيع ان اقف واوازن نفسي رغم إلحاحي عليها بطلب المحلول الوريدي الملحي لكنها عارضت و رفضت ثم توجهت للتمريض رغم أني مرهقة ولا أستطيع المشي واتخبط واستند على صديقتي و ايضاً التمريض قاموا بقياس ضغط دمي ووجدوه منخفضا فحاولوا الاتصال بها مرارا و تكرارًا دون رد فرجعت صديقتي للغرفة ولم تكن الطبيبة موجودة وكانت في الاستقبال تصنع القهوة بينما انا ملقاة على كراسي الاستقبال دون اي اكتراث منها و عندما ذهبوا لها مرة أخرى رفضت ايضاً مع علمها بضغط دمي 103/56 حيث قالت انه طبيعي وليس انخفاض مع اخبار المريض لي انه انخفاض و ايضا لم تكترث وكانت تضحك فقط و تقول ( لا تعلميني شغلي) هل هذا اسلوب طبيب وليست بمهنية طبيب و عندما قمنا بالشكوى عند قائد الفريق التيم ليدر وقام بالتحدث معها ايضاً لم تكترث وكانت مسالة تحدي وعناد ، أين أخلاقيات الأطباء؟ أليس المريض اولا في خدمات الرعاية الصحية؟ |
تم التواصل مع المريضة وتم شرح سبب عدم اعطاء المحلول الوريدي |
JHC | Legal | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-48045 | 10/29/2024 12:00:00 AM | 1/22/2025 11:35:02 AM | 10/29/2024 12:00:00 AM | |||||
6924 | MohamedAli Mohamed Saleh | 830501690 | 38320341 | لدي مشكلة كبيرة في تطبيق صحتي حيث انه متوقف لدي ولا يقبل ان آخذ مواعيد جديدة فأرجو منكم التكرم والتفضل بحل المشكلة |
تم الاتصال بالعميل لكن لايوجد رد .. بعض الاحيان لايظهر طبيب العائله في التطبيق ولا يمكن اختيار موعد بسبب انه الطبيب المعني غير متواجد في هذا اليوم .. كما يمكن للعميل اخذ الموعد عبر الاتصال بمركز الاتصال للمراكز الرعايه الصحية الاولية 80007000 |
NAC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-10-87885 | 10/26/2024 12:00:00 AM | 10/29/2024 2:19:13 PM | 10/29/2024 12:00:00 AM | ||||||
6925 | رقية جعفر الشعلان | 39248077 | يرجى تأخير مواعيد الاسنان وتأخيرة بنصف ساعه على الاقل وشكرا |
تم الاتصال والرد من والد المريضه والتي كتبت المقترح عمرها 12 سنة وحسب كلام والدها انها تقترح مواعيد اكثر بأوقات متأخرة
تم شرح طريقة حجز المواعيد سواء بالحضور الشخصي او التواصل مع مركز الاتصال 80007000 او المتابعه من قبل الطبيب وايضا تتوفر مواعيد في عيادتين للفترة المسائية ومواعيد للحالات المستعجله مع العلم ان المريضة لديها موعد للمتابعة في عيادة الاسنان |
HHC | Administrative | Enquiry | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-10-96082 | 10/27/2024 12:00:00 AM | 10/29/2024 6:01:03 PM | 10/27/2024 12:00:00 AM | ||||||||
6926 | سارة مبارك | 39466447 | وقت الانتظار طويل على الطبيبة |
تم التواصل حضوريا مع رئيس مجلس الادارة د هناء الفايز و تم تسجيل المريضة في برنامج اختر طبيبكوتم معاينتها بدون تاخير من قبل الطبيبة |
BKH | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-10-52447 | 10/22/2024 12:00:00 AM | 10/30/2024 7:55:07 AM | 10/23/2024 12:00:00 AM | |||||||
6927 | THORIA eIGAREEB | 860914763 | 33177747 | ذهبت للمستشفى وكان السبب الم كامل وتعب بالجسم وكان دمي 7.9 واخبرتني الدكتورة فداك ما اقدر اسوي لج شي وخبرتها ان لي تحاليل اخبرتني قالت فقط الصبح ابي اعرف هيا كدكتورة شنو وظيفتها كل شي ما اقدر. |
تم التواصل مع صاحبة الشكوى بنفس اليوم وشرح نوعية الخدمات المقدمة في اوقات الرعاية الصحية العاجلة والتى تخص بالتعامل مع الحالات الطارئة والمستعجلة وانه من مهام الطبيب ارشاد المراجع لاستكمال استشارته الطبية في الفترة ما بين 7 صباحا الى 7 مساءا لتلقي كافة الخدمات التي يقدمها طبيب العائلة كما ستم توجيه الطبيبة المعنية الى ضرورة ايصال هذه المعلومات بشكل واضح واسلوب افضل. |
MKHHC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-10-03807 | 10/16/2024 12:00:00 AM | 10/30/2024 10:34:43 AM | 10/16/2024 12:00:00 AM | ||||||
6928 | Hussain Altaiton | 680900977 | 36449904 | إلى من يهمه الأمر في مجلس أماتة العاصمة بعد التحية نتقدم لكم بهذه الشكوى بخصوص جدار مركز النعيم الصحي في الجهة الجنوبية مقابل مبنى رقم 461 طريق رقم 311 النعيم مجمع رقم 303، حيث أنه وقبل عدة أعوام قد تم بناء جدار إضافي على الجدار سالف الذكر لزيادة إرتفاع الجدار لأسباب أمنية ولكن الجزء الذي تم إضافتة ليس مثبت بطريقة هندسية على الجدار الأصلي حسب المعايير الهندسية المتعارف عليها ، وقد لاحظنا أن الجزء المضاف آخذ في الإنحراف وعلى وشك السقوط في الشارع ، وكما أنه يشكل خطرا على مستخدمي الطريق وعلى المركبات التي يتم ركنها ، علما بأننا قد تقدمنا بشكوى بذلك الخصوص إلى وزارة الصحة قبل عامين ولكن الأخيرة لم تحرك ساكنا ، فنرجوا من أمانتكم الموقرة إرسال أحد مفتشيكم لإتخاذ الإجراءات القانونية اللازمة للحيلولة دون سقوط ذلك الجدار وإحداث خسائر في البشر والممتلكات شاكرين ومقدرين لكم حسن تعاونكم وإهتمامكم ومتابعتكم |
تم الاتصال بصاحب الشكوى واخباره أنه سيرفع الموضوع لقسم الصيانه |
NHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-10-26422 | 10/23/2024 12:00:00 AM | 10/30/2024 12:31:04 PM | 10/23/2024 12:00:00 AM | ||||||
6929 | Hussain Altaiton | 680900977 | 36449904 | إلى من يهمه الأمر في مجلس أماتة العاصمة بعد التحية نتقدم لسعادتكم بهذا المقترح بخصوص مركز النعيم الصحي وعنوانة مبنى 95 شارع اللؤلؤ مجمع رقم 314 ، حيث أنه ومنذ مايقارب الثلاثين عام والساحة الخارجية للمركز تعاني من عدم وجود أشجار إلا ماندر من بعض النخيلات وعدد قليل جدا من الأشجار ، وأنه لمن المحزن عدم الإلتفات لهذا الموضوع المهم لما له من أهمية لتحسين جودة الهواء وإضافة لمسة جمالية إلى المركز وخصوصا أن المركز يطل على شوارع حيويه مشهورة كشارع الحكومة وشارع اللؤلؤ ، وبما أننا مازلنا في إحتفالية أسبوع الشجرة ، فلما لا تنتهز أمانة العاصمة الفرصة للقيام بتشجير الساحات الخارجية للمركز لكي تتحقق النقاط التي ذكرناها مسبقا؟ لكي يظهر المركز في حلة جديدة تضيف للمركز ولمنطقة النعيم مزيدا من الرونق والجمال ، فحبذا لو يتم النظر في مقترحنا هذا وتتم الموافقة علية وتنفيذه في القريب العاجل من أجل بحرين أجمل ، ولكم منا جزيل الشكر والتقدير. للتواصل مع رئيسة المركز السيدة فاطمة سلمان نرجوا الإتصال على هذا الرقم 33609624 |
تم الاتصال بصاحب المقترح وأننا سنقوم بمخاطبة الجهة الداعمة لذلك مع شكرنا |
NHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-10-36921 | 10/30/2024 12:00:00 AM | 10/30/2024 12:52:22 PM | 10/30/2024 12:00:00 AM | |||||||
6930 | محمد الهاشمي | لا يوجد | 39835252 | no@email | الشكر للأطباء و الممرضات و الممرضين و قسم المختبر و الأسنان و جميع الموظفين و الاستقبال. |
تم التواصل مع المراجع شكراً لتقديره خدمات المركز و التأكيد على حرص المركز بتقديم الأفضل دائماً |
BQC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-10-38788 | 10/27/2024 12:00:00 AM | 10/30/2024 2:09:15 PM | 10/29/2024 12:00:00 AM | ||||||
6931 | مهدي موسى | لا يوجد | 39225899 | no@email | بسم الله الرحمن الرحيم، إلى ممرضة السكر بمستشفى البلاد القديم الصحي حوراء أم يوسف، أتقدم إليكم بأسمى آيات الشكر والتقدير على حسن معاملتكم ولطفكم مع المرضى، وخاصة ما رأيته منكم مع والدي. لقد لمسُت منكم روحًا إنسانية عالية، واهتمامًا بالغًا، وأنا أقِّدر جهودكم المبذولة في سبيل تقديم الرعاية الصحية المتميزة. جزاكم الله خيرًا. إلى الدكتورة رباب أحمد فردان بمركز البلاد القديم الصحي، أشكركم جزيل الشكر على اهتمامكم وُحسن إصغائكم، وعلى تعاملكم الرائع مع المرضى، وخاصة مع والدي. لقد أظهرتم كفاءة عالية وِحرصًا واضحًا على تقديم أفضل رعاية طبية ممكنة. أتمنى لكم دوام التوفيق والسداد في مسيرتكم المهنية. مع خالص التقدير واالمتنان، مهدي إبراهيم موسى |
تم إيصال الشكر للموظفين المعنيين |
BQC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-10-95705 | 10/27/2024 12:00:00 AM | 10/30/2024 2:17:30 PM | 10/27/2024 12:00:00 AM | ||||||
6932 | Sanya Suryani | 930427831 | 97334247575 | sanya.suryani93@gmail.com | Hi I have British nationality and my husband is Bahraini. I am trying to see a doctor in sheikh Sabah health center in um Al Hassam, but they are not letting me and saying I need an insurance card , the sehaty card. I have applied twice for this card but still no one is calling me and I really need to see a doctor. Please advise do I need this sehaty insurance card to see a doctor in government health center? |
السلام عليكم |
SKC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-10-77811 | 10/31/2024 12:00:00 AM | 10/31/2024 9:20:41 AM | 10/31/2024 12:00:00 AM | ||||||
6933 | Rajendran | 000 | 39537577 | Room no 2 Dr.calling so late i am watting since 07:30 am patient came after me get called They do pastionly to palients this is umfeir
|
تم الأتصال بالمريض يوم الأربعاء 30/10/2024 وذكر انه تضايق لانه لم يتم استدعائه في موعده وتم استدعاء مرضى حضروا بعده بينت له الدكتورة انه لم يتأخر سوى 25 دقيقة عن الموعد وكان السبب وجود قفل على اسمه كونه اجنبي وان الطبيبة المعنية وضحت له السبب واعتذرت منه في نفس الزيارة كما انه تلقى علاجه بأحسن صورة تفهم المارجع الموضوع بحيث لا يتكرر مرة اخرى |
ALH | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 24-10-10180 | 10/30/2024 12:00:00 AM | 10/31/2024 10:45:35 AM | 10/30/2024 12:00:00 AM | ||||||
6934 | QASIM ABDULGHANI AHMED SHAIKH ALI | 000501905 | 34473737 | qassim_2000@live.co.uk | السلام عليكم اتكلم بصفتي الدكتور قاسم الشيخ اود ان اقدم شكوى طبية ضد الدكتور علي العكري_مركز جدحفص بالأمس زرنا الطبيب لمراجعة حالة زوجتي ( زينب فتحي) 000405590 تعاني من خمول في الجسم وتعب وصداع مزمن. حيث باشرنا الدكتور بطريقة غير لائقة في البداية غير مرحبا وغير ودود. ليست هذه المشكلة حيث قام الدكتور باخد التاريخ المرضى سائلا قليلا من الأسئلة التي لا ترتقي لأخذ التاريخ المرضى الصحيح. ولم يباشر أيضا بالفحص وإنما اكتفت الزيارة لمدة ٣ دقائق فقط. بالاخير قال لها ان يوجد عندها اختلال عصب التوازن. المشكلة ليست في التشخيص. بالنسبة التشخيص فأنا مستعد لان اقدم تقريرا بحسب خبرتي ان ليس لديها اي مشكلة بتاتا في عصب التوازن. ولكن في الإهمال الذي وصلنا اليه. كيف لمريض يشتكي من مسألة ووظيفة الدكتور الأولية هي الاهتمام بتحليل المشكلة والوصول إلى تقليل التشخيصات ولا يتم ذلك. كيف لمريض يشتكي من مسألة وهناك عدة فحوصات بسيطة قبل اللجوء إلى التحاليل ويتم اهمال هذا الجانب لا أشك في نزاهة هذا الدكتور ولكن اتساءل كيف يتم العمل هكذا. ماذا اذا كانت الحالة خطيرة. طالبا منكم الأخذ بالعناية الشديدة. شكرا لكم |
تم التواصل معكم بشأن الشكوى المرفوعة من قبلكم، وتم توجيه الطبيب بالتواصل الصحيح وحسن التعامل مع المرضى ومرافقيهم حسب البروتوكولات والانظمة المتبعة في مراكز الراعية الأولوية، شاكرين تواصلكم معنا متمنين لكم دوام الصحة والعافية |
JHC | Proffesional | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-10-69006 | 10/31/2024 12:00:00 AM | 10/31/2024 2:16:26 PM | 10/31/2024 12:00:00 AM | |||||
6935 | محفوظ هزاع | 33332813 | الاستقبال شكرا كثير للموظف مهدي بوحميد على حسن تعامله مع المرضى وكثر الله من امثاله،، نسأل الله ان يبارك فيه ويوفقه |
تم التواصل مع المراجع وشكره على هذا الاطراء |
MJK | Administrative | Appreciation | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-10-73962 | 10/29/2024 12:00:00 AM | 10/31/2024 12:37:09 PM | 10/31/2024 12:00:00 AM | ||||||||
6936 | mohamed alobaidii | 39710002 | السلام عليكم ورحمتة الله وبركاتة انا خذت شرائح من مركز الزلاق وخبروني انه ما يقدرون يعطوني كمية مكتوب على حسب وصف مستشفى سلمانية وخبروني انه مستشفى سلمانية لازم اهما يوفرونها لي انا الي اعرف سلمانية كتبو لي 4 بس مركز عطوني واحد ومستشفي سلمانية تخبرني انهمركز يعطون كامل يعني انا وين اروح؟ سلمانية تقولي روحى مركز ومركز تقولي روحي سلمانية كيف كذا؟ ابي اعرف انه كمية هذا علبة وحده تكفي شهر ؟اذا استخدمت شرايح قل وبعد الوجبة(3 وجبات في اليوم )يعني 6 شرايح في اليوم 6*30= 180 علبة شرية والي عندي 50 حبة كيف اكملها في شهر ؟ |
السلام عليكم ورحمة الله وبركاته
بخصوص الشكوى المرسلة من المريض Mohammed Alobaidli حامل الرقم الشخصي 621102202 ،بشأن عدم استلام اشرطة السكر كما هو مطلوب من مستشفى السلمانية الطبي . فقد تم التواصل مع إبنة المريض وبعد التواصل مع الموظفة التي قدمت الخدمة فقد تبين ان المريض مريض جديد يستلم الاشرطة لاول مرة وليس لديه جهاز فحص سكر لذا تم تسجيله على اخصائية السكر بالمركز لطلب ادخال جهاز فحص سكر وحينها لم يكن متوفر عدد كافي من الاشرطة لذلك تم تسليمه علبة اشرطة واحدة فقط وتم التواصل مع ابنته اليوم للحضور واستلام كمية الاشرطة المتبقية.
هذا مالزم ولكم جزيل الشكر |
ZHC | Administrative | Complaint | Policy & Procedure | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 24-11-30373 | 10/30/2024 12:00:00 AM | 11/3/2024 7:44:22 AM | 10/31/2024 12:00:00 AM | |||||||
6937 | yusuf hussein | 200406671 | 34466437 | سلوك غير مهني من منسق السجلات (ِأمينة) رفع الصوت رمي البطاقة قولها "توكل" للمريض قولها "زق في ويهك" للمريض
|
تم التواصل مع المريض وقد أعترف بأنه قام بالتعدي على الموظفة لفظياً ولو كانت الموظفة رجل لتهجم عليها بالضرب كما تم التنبيه على الموظفة بمسك زمام الأمور واللجوء إلى الشرطة لأخذ حقها في حال لزم الأمر |
SJC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-11-47614 | 10/28/2024 12:00:00 AM | 11/3/2024 9:22:38 AM | 10/28/2024 12:00:00 AM | ||||||
6938 | JAAFAR ALI ABDULWAHAB ALALAIWAT | 860503305 | 33757818 | jaf.alalaiwat@gmail.com | أود أن أرفع إليكم هذه الشكوى بشأن أحد أفراد الكادر الطبي في مركز جدحفص الصحي، وهو الدكتور علي العكري. توجهت والدتي، زينب أحمد محمد (الرقم الشخصي: 550074260)، اليوم الخميس 31 أكتوبر 2024، برفقة أختي لإجراء فحوصات دم، بما في ذلك فحص السكر التراكمي، وذلك بعد ارتفاع ضغط دمها بشكل كبير حيث وصل إلى 240 في 29 و30 أكتوبر، مما استدعى نقلها إلى مجمع السلمانية الطبي عبر الإسعاف في 29 أكتوبر 2024. كما أنها كانت تعاني من ضعف في النظر، وقد أظهر الفحص في مجمع السلمانية الطبي (الفاتح) وجود ماء في العين، مما استدعى إجراء الفحوصات في المركز الصحي. لكن الدكتور علي العكري رفض إجراء الفحص بحجة أنها لا تعاني من مرض السكري، وعندما ألححنا عليه، قال: لا يمكن فرض الفحص علي. وعندما اتصلت أختي بي لتخبرني بذلك، طلبت منها أن تتحدث معه، لكنه رفض دون تقديم أي سبب. وعندما أخبرته أن والدتي تعاني من مشكلة في النظر، قال: لا دخل لي بعينها. لقد كان تعامل الدكتور مع والدتي غير لائق، حيث اتسم بالفظاظة والتعالي، رغم حرص الحكومة، بقيادة سيدي ولي العهد رئيس مجلس الوزراء، على تقديم أفضل الخدمات الصحية للمواطنين. |
للعلم فإن صاحب الشكوى قدم لنائب رئيس المركز و قام بطلب جميع الفحوصات اللازمة. كما قام د. مرتضى بالتواصل مع الطبيب المعني و تنبيهه عن أسلوب المعاملة. |
JHC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-11-57850 | 11/3/2024 12:00:00 AM | 11/5/2024 9:08:43 AM | 11/3/2024 12:00:00 AM | |||||
6939 | Fatema Isa | 990805077 | 97339332326 | sanya.suryani93@gmail.com | سلام عليكم كل ما ادخل برنامج صحتي بحجز موعد في المركز الصحي يقول ان ما يصير ويرجى اختيار طبيب العائلة وصار لي اسبوع وشوي من رحت المركز الصحي تبع منطقتي عشان اختار طبيب العائلة واخترت وللحين نفس الشي كل ما احاول ادخل البرنامج عشان احجز موعد يطلع نفس الشي يعني لين متى بيتم التحديد هذا وانا مختارة ؟؟ |
السلام عليكم تم الإتصال بالمراجعه وعمل اللازم لها واختيار طبيب عائله مع تحياتي |
SKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-11-90308 | 11/3/2024 12:00:00 AM | 11/4/2024 8:45:43 AM | 11/4/2024 12:00:00 AM | |||||
6940 | Haleema Sahwan | 891114467 | 39577581 | umkawther21@gmail.com | السلام عليكم ورحمة الله وبركاته الموضوع: عدم توفر مواعيد بتاريخ اليوم عبر برنامج صحتي بالاشارة الى الموضوع اعلاه احتاج الى موعد بتاريخ اليوم ولكن البرنامج يبين بعدم توفر مواعيد وان المواعيد المتوفرة لتاريخ الغد واليومين الذي يلية وانا اشعر بالارهاق الشديد والتعب |
تم التواصل مع المراجعة و حجز موعد لها على غرفة 8 الساعة 9:15 صباحاً، حيث تم التوضيح أن الطببة المطلوبة في إجازة سنوية لذا لم تتمكن من حجز موعد عليها. |
BQC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-11-97884 | 11/4/2024 12:00:00 AM | 11/4/2024 8:46:59 AM | 11/4/2024 12:00:00 AM | |||||
6941 | ابراهيم مدن | 33447644 | التمريض الشكر الجزيل على المجهود المبذولة في خدمة المريض |
MJK | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-11-26505 | 11/1/2024 12:00:00 AM | 11/4/2024 12:05:39 PM | 11/4/2024 12:00:00 AM | |||||||||
6942 | علي احمد | 36330316 | في يوم السبت الموافق 2 نوفمبر 2024 من الساعة 10 الى الساعة 11 لم يصل الموظف الاشعة |
تم التواصل مع المراجع والاعتذار منه |
MJK | Administrative | Complaint | Waiting Period | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-11-39837 | 11/2/2024 12:00:00 AM | 11/4/2024 12:07:36 PM | 11/4/2024 12:00:00 AM | |||||||
6943 | علي عبدالعظيم عبد الحميد | 34218039 | شكر وتقدير لجميع العاملين في جميع الأقسام المركز الطبي مهنيه واحترافيه الأداء بكل دقه وامانه |
BCC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-11-63142 | 11/4/2024 12:00:00 AM | 11/5/2024 2:49:59 PM | 11/5/2024 12:00:00 AM | |||||||||
6944 | علي عبد العظيم | 34218039 | شكر وتقدير لجميع العاملين في جميع الأقسام المركز الطبي مهنيه واحترافيه الأداء بكل دقه وامانه |
BCC | Administrative | Appreciation | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-11-73221 | 11/4/2024 12:00:00 AM | 11/5/2024 2:51:40 PM | 11/5/2024 12:00:00 AM | |||||||||
6945 | علي عبد العظيم عبد الحميد | شكر وتقدير لجميع العاملين في جميع الأقسام المركز الطبي مهنيه واحترافيه الأداء بكل دقه وامانه |
BCC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-11-43243 | 11/4/2024 12:00:00 AM | 11/5/2024 2:53:11 PM | 11/5/2024 12:00:00 AM | ||||||||||
6946 | علي عبد العظيم عبد الحميد | شكر وتقدير لجميع العاملين في جميع الأقسام المركز الطبي مهنيه واحترافيه الأداء بكل دقه وامانه |
BCC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-11-64005 | 11/4/2024 12:00:00 AM | 11/5/2024 2:53:12 PM | 11/5/2024 12:00:00 AM | ||||||||||
6947 | علي عبد العظيم عبد الحميد | شكر وتقدير لجميع العاملين في جميع الأقسام المركز الطبي مهنيه واحترافيه الأداء بكل دقه وامانه |
شكر وتقدير لجميع العاملين في جميع الأقسام المركز الطبي مهنيه واحترافيه الأداء بكل دقه وامانه |
BCC | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-11-35266 | 11/4/2024 12:00:00 AM | 11/5/2024 2:54:32 PM | 11/5/2024 12:00:00 AM | |||||||||
6948 | علي عبد العظيم عبد الحميد | شكر وتقدير لجميع العاملين في جميع الأقسام المركز الطبي مهنيه واحترافيه الأداء بكل دقه وامانه |
BCC | Administrative | Appreciation | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-11-20147 | 11/4/2024 12:00:00 AM | 11/5/2024 2:56:04 PM | 11/5/2024 12:00:00 AM | ||||||||||
6949 | علي عبد العظيم عبد الحميد | شكر وتقدير لجميع العاملين في جميع الأقسام المركز الطبي مهنيه واحترافيه الأداء بكل دقه وامانه |
BCC | Administrative | Appreciation | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-11-13476 | 11/4/2024 12:00:00 AM | 11/5/2024 2:57:20 PM | 11/5/2024 12:00:00 AM | ||||||||||
6950 | علي عبد العظيم عبد الحميد | شكر وتقدير لجميع العاملين في جميع الأقسام المركز الطبي مهنيه واحترافيه الأداء بكل دقه وامانه |
BCC | Administrative | Appreciation | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-11-59078 | 11/4/2024 12:00:00 AM | 11/5/2024 2:58:39 PM | 11/5/2024 12:00:00 AM | ||||||||||
6951 | علي عبد العظيم عبد الحميد | شكر وتقدير لجميع العاملين في جميع الأقسام المركز الطبي مهنيه واحترافيه الأداء بكل دقه وامانه |
BCC | Administrative | Appreciation | Laboratory | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-11-87733 | 11/4/2024 12:00:00 AM | 11/5/2024 2:59:51 PM | 11/5/2024 12:00:00 AM | ||||||||||
6952 | علي عبد العظيم عبد الحميد | شكر وتقدير لجميع العاملين في جميع الأقسام المركز الطبي مهنيه واحترافيه الأداء بكل دقه وامانه |
BCC | Administrative | Appreciation | Mother and Child Care | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-11-01056 | 11/4/2024 12:00:00 AM | 11/5/2024 3:01:30 PM | 11/5/2024 12:00:00 AM | ||||||||||
6953 | حمد عبدالعزيز بوحسين | 860107140 | 36787897 | نشكر إدارة المركز عن أرقام اخذ المواعيد في قسم الأسنان ولكن نود لفت نظركم بخصوص تزاحم المراجعين في نفس الوقتكيف يمكنكم تحديد من هو الشخص الأول الذي حضر |
تم التواصل مع العميل وشرح آلية حجز المواعيد لقسم الأسنان كما تم التوضيح له بأن قسم الأسنان يعمل خلال العطلة الأسبوعية من 8 - 1 ظهراًكذلك تم التوضصيح له بأمكانية حجز المواعيد عن طريق مركز الأتصال 80007000أو خدمة الحجز المسبق للأيام التالية عن طريق الحضور الشخصي للمركز |
SJC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-11-29388 | 11/5/2024 12:00:00 AM | 11/6/2024 8:56:38 AM | 11/6/2024 12:00:00 AM | |||||||
6954 | فاطمة صادق | 040107272 | 34332580 | قسم الأطباء د/نور عبدالنبي سالم العريض لقد تم مناداتي للدخول وعندما أردت أن أدخل أسرع رجل للدخول وعند خروجه دخلت بعده ولقد تم طردي بحجة ولكن جميع من معي سمع أسمي |
تم التواصل مع صاحبة الشكوى وأخذ التفاصيلوكذلك تمت مخاطبة الطبيب المعني وقد تم شرح سوء الفهم لما حدث مع الطبيبة والأعتذار للمريضة وتم التنبيه على الطبيبة بضرورة الألتزام بالأخلاقيات تجاه المرضى وأن الطبيبة لم تتعمد طرد المريضة |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-11-65790 | 10/30/2024 12:00:00 AM | 11/14/2024 12:34:09 PM | 11/13/2024 12:00:00 AM | ||||||
6955 | EBRAHIM MOHAMED JAAFAR ALMOHSEN | 990705498 | 39721381 | ebrahimalmohsin@gmail.com | اكثر من 3 اشهر لم احصل على اشرطة السكر ذهبت اكثر من 5 مرات للتمريض في هذا الشهر و الاشهر الفائته و يخبروني بأنه لا يوجد مركز جدحفص الصحي |
تحية طيبة وبعد بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 27/9/ 2024تم التواصل مع صاحب الشكوى ابراهيم المحسن الرقم الشخصي: 990705498 واعلامه بامكانية القدوم للمركز لاستلام اغراض السكر وقد حضر المريض بنفسه بتاريخ 2/10/2024 صباحا واستلم الاغراض .
هذا ما لزم للتوضيح مع خالص شكري وتقديري رئيس قسم التمريض اسمهان العرادي 7/10/2024 |
JHC | Administrative | Complaint | Drugs Availability | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-11-07541 | 10/7/2024 12:00:00 AM | 11/7/2024 10:44:27 AM | 10/7/2024 12:00:00 AM | |||||
6956 | ZAHRA KHADISHA | 39900251 | اتوجه بالشكر للدكتورة فاطمة احمد و الممرضة مريم يوسف البحراني على تقديم الخدمات الطبية بكل اخلاص ورحابة صدر و على جهودهم في خدمة المواطنين و اعطائهم كافة الرعاية و الاهتمام |
تم شكر الموظفة على جهودها و تعاونها مع المرضى |
JHC | Administrative | Appreciation | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-11-83722 | 10/28/2024 12:00:00 AM | 11/7/2024 10:49:55 AM | 10/28/2024 12:00:00 AM | ||||||||
6957 | Amina Alburshaid | 680045333 | 97333114999 | nooraldnya21@hotmail.com | اتقدم بشكوى ضد الموظفة الاستقبال للمواعيد قسم العلاج الطبيعى في مركز بنك البحرين الوطني عراد اسمها ذكريات تحتاج ان تاخذ كورس عن كيفية معاملة المريض وحسن الأستماع وطريقة الرود الهجومية الغير مبرره مريض يحتاج كلام طيب وحسن الاستماع اليه مب يهاجم او عدم أعطاءة فرصة للكلام كانه في روضة او مدرسه حتى ماتخلي اكمل كلامي او اشرح تحتاج اخذ كورس customer service ضروري وفي مرضي تكلموا عندهم نفس الشكوى ملحوظه تخلي الواحد يفكر الف مره قبل لايراجع قسم العلاج مع ان حكومه تفرض على كل موظف حكومي الاحترام وحسن الاستماع اذا تكرر مره ثانيه بوصله الى ارفع المستوى |
تم الإتصال بالمريضة و إزالة اللبس الحاصل مع موظفة الاستقبال |
NAC | Administrative | Complaint | Behavioral | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-11-94045 | 11/7/2024 12:00:00 AM | 11/7/2024 1:03:24 PM | 11/7/2024 12:00:00 AM | |||||
6958 | REEM ALI AHMED ALI | 000110400 | 33433215 | rimali33433@gmail.com | الساعة ٦ تقريباً كنت في مستشفى جدحفص مريضة جداً أعاني من ترجيع و إسهال حاد طلبت اجازة يومين من الدكتورة و قالت اوكي و رحت لمنطقة التمريض و يوم باخذ السكليڤ بين انه يوم واحد و الدكتورة خلص دوامها ، ليش الچذب و التلاعب بالمريض ( دكتورة شيماء العكري غرفة ٧) |
تم التواصل مع الطبيبة و التي قامت بواجبها في علاج المريضة و نست ماطلبته المريضة بكتابة الاجازة المرضية ليومين. تم التواصل مع المريضة و إبلاغها أنه بإمكانها الحضور للطبيبة اليوم لتعديل الاجازة المرضية و ذكرت بأنها توجهت للمركز الصحي في اليوم الثاني و حصلت على الاجازة المرضية. |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-11-70012 | 11/10/2024 12:00:00 AM | 1/7/2025 2:06:04 PM | 11/10/2024 12:00:00 AM | |||||
6959 | عادل جاسم محمد | 36553599 | شكرا على حسن التعامل والشكر الجزيل إلي قسم السجلات في سعة صدورهم وترحيبهم للمرضى وحسن تعاملهم مع جميع الفئات والشكر الجزيل إلي مسئولي العيادة الساحليه ولجميع الأقسام والعاملين فيها . |
BCC | Administrative | Appreciation | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-11-47173 | 11/6/2024 12:00:00 AM | 11/10/2024 2:19:45 PM | 11/10/2024 12:00:00 AM | |||||||||
6960 | عادل جاسم محمد | 36553599 | شكرا على حسن التعامل والشكر الجزيل إلي قسم السجلات في سعة صدورهم وترحيبهم للمرضى وحسن تعاملهم مع جميع الفئات والشكر الجزيل إلي مسئولي العيادة الساحليه ولجميع الأقسام والعاملين فيه |
BCC | Administrative | Appreciation | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 24-11-33245 | 11/6/2024 12:00:00 AM | 11/10/2024 2:21:25 PM | 11/10/2024 12:00:00 AM | |||||||||
6961 | Mohamed Albastki | 930806506 | 97333074134 | binaqeel93@gmail.com | بمركز حالة بوماهر أخطأت الموظفة خطأ فادح أعطتنا منذ أسبوع موعد للعلاج الطبيعي اليوم الاحد الساعة ١٠ وعند وصولنا قبل الموعد بنصف ساعة تقول ان موعدكم الساعة ٨:٣٠ قلنا وعندما ذهب للأخصائية تكذب وتقول أننا نحن من كنا نظن أن الموعد الساعة ١٠ وبرأت نفسها وبكل وقاحة تقول والله مافي موعد الا بعد اسبوع تبون كيفكم وتتهمنا أننا نحن من توهمنا والدكتورة لن تأخذكم والآن تطلب منا الانتظار أسبوع آخر وزوجتي تتألم كثيرا وتريدنا تحمل مسؤولية خطئها والانتظار اسبوع آخ |
تم التواصل مع المريض لتوضيح اللبس الحاصل وترتيب موعد يتناسب معه |
HBM | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-11-50444 | 11/11/2024 12:00:00 AM | 11/11/2024 9:51:04 AM | 11/11/2024 12:00:00 AM | |||||
6962 | youdif albasheer | 620106786 | 36221088 | yusufalbheer@gmail.com | اتقدم بشكوى علىطبيبة في مستشفى حالة بوماهر مريم بحر غرفة 6 شكواي لم تقوم بعلاجي |
عميلنا العزيز تم التواصل معكم بشان الشكوى المرفوعة من قبلكم واستيضاح ماحدث كما تم التواصل مع الطبيبة المعنية . ناكد لكم حرصا على تقديم افضل الخدمات الصحية كما تم الاطمئنان على صحة المريضة نشكر تواصلكم معنا |
HBM | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-11-99838 | 11/11/2024 12:00:00 AM | 11/14/2024 10:02:22 AM | 11/17/2024 12:00:00 AM | |||||
6963 | Jessica Sudesh | 930906314 | 38084449 | Jessicasudesh@gmail.com | I would like to request for exemption of fees for my brothers medical treatments. |
تم التواصل مع صاحبه الشكوى و اتضح ان الاستفسار يخص خدمات مجمع السلمانية الطبي و ليش خدمات مراكز الرعاية الصحية الاولية |
ISC | Administrative | Enquiry | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 24-11-08405 | 11/15/2024 12:00:00 AM | 11/17/2024 11:31:36 AM | 11/17/2024 12:00:00 AM | ||||||
6964 | HUSAIN ADEL JAAFAR ALMUKHARREQ | 870805487 | 39994493 | hussain.almukharriq@gmail.com | السلام عليكم انا مريض . اتوقع اني اعاني من التهاب حلق و افلوانزا . لم أستطع النوم فذهبت لمستشفى جدحفض الساعه ٢ صباحا اثناء دخولي المستشفى كنت انا المريض الوحيد الموجود الاستقبال اصر ان لا يوجد موعد وانا اقول له ان المستشفى لايوجد به أي مريض غيري .. مواقف السيارات لا توجد بها ولا سياره المستشفى مافيه الا نا وانت تصر تقول مافي مواعيد حسابيا لو دكتور واحد مداوم يقدر يكشف اقل شي في الساعه على ٧ او ٨ أشخاص وموظف الاستقبال يكلمني كأني اشتغل عنده لا أعلم من يضع هذي القوانين لكن مستشفى مفتوح و موضفين و مصاريف . فقط لإستقابل الحالات الطارئة و تحويلها إلى مستشفى السلمانيه واذا حالهه نفسي . مريض يقوله روح مافي موعد . لازم تاخذ موعد باجر عموما خرجت وصورت المواقف فيها سيارتي وسياره ثانيه فقط . ما اعرف اذا المستشفى كان فيه دكتور . نايم .قاعد. موجود ولا طالع او مثلا طول الليل بس ياخذ موعدين ثلاثه .. للأمانه حسيت بعدم اهتمام وتقصير كبير جدا .. نكرر المستشفى فاضي |
صباح الخير،
تم الاتصال بالعميل عدة مرات للاستفسار عن الشكوى، ولم يتم الرد.
حضر المريض إلى مركز جد حفص الصحي بتاريخ 17 نوفمبر 2024 ، وتم تسجيله على الرعاية العاجلة وتوجيهه إلى غرف التصنيف.
وقد تم تصنيف المريض على المستوى الخامس كما هو مبين في الصورة المرفقة.
علما بأن مواعيد أخر ليل بتاريخ 17 نوفمبر 2024 انتهت عند الساعة 01:13
وعند حضور المريض إلى مكتب السجلات اخبره منسق المواعيد بأن حسب التصنيف سوف يتم حجز موعد اعتيادي له.
علما بأن العميل هددني بتسجيل صوتي. .. وقد قال بأن الطبيب كان نائم في عيادته في حين أن الموظفين موجودين من أجل خدمة الوطن والمواطنين.
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JHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-11-81680 | 11/17/2024 12:00:00 AM | 11/18/2024 12:25:50 PM | 11/17/2024 12:00:00 AM | |||||
6965 | rashid altamimi | 821101072 | 39977101 | اقتراح بتوفير حقن كوادميكسوتوفير زراعة دعامات القضيب للمواطنين على ان يكون مجاني او صرف مبلغ للمريض لشراء من الخارج |
عزيزي المراجع |
NAC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-11-40544 | 11/14/2024 12:00:00 AM | 11/18/2024 8:40:58 AM | 11/17/2024 12:00:00 AM | |||||||
6966 | rashid altamimi | 821101072 | 39977101 | اقتراح بتوفير حقن كوادميكسوتوفير زراعة دعامات القضيب للمواطنين على ان يكون مجاني او صرف مبلغ للمريض لشراء من الخارج |
عزيزي المراجع |
NAC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-11-33164 | 11/14/2024 12:00:00 AM | 11/18/2024 8:41:04 AM | 11/17/2024 12:00:00 AM | |||||||
6967 | ali ajlan | 970408285 | 36293322 | i want to enquire if blood glucose monitoring sensors can be sponsored or provided for myself as a diabetes type 1 patient. In case it is possible what are the requirements and |
Dear client, |
NAC | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-11-06751 | 11/13/2024 12:00:00 AM | 11/18/2024 8:59:12 AM | 11/17/2024 12:00:00 AM | |||||||
6968 | رضا جعفر | 960504869 | 66361138 | السلام عليكم ورحمه الله وردنا اتصال من المريض قد راجع مركز مدينة عيسى الصحي بتاريخ 24-10-2024 ولم تصدر له إجازة حتى الان
الأسم رضا جعفر الرقم الشخصي 960504869 رقم التواصل 66361138
يرجى التواصل مع العميل وإفادتنا بالإجراء المتخذ
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تم التواصل مع المريض والتأكد من وجود الأجازة المرضية في الملف الإلكتروني للمريض
متمنين له دوام الصحة والعافية |
IHC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10202 | 10202 | 24-11-31698 | 10/27/2024 12:00:00 AM | 11/18/2024 9:07:57 AM | 10/27/2024 12:00:00 AM | |||||||
6969 | محمود يوسف بوكمال | 781008310 | 38087997 | السلام عليكم ورحمه الله وبركاته ..
وردنا اتصال من قبل الأخت مريم يوسف بوكمال تستفسر حول استخراج تقرير طبي عن الحالة الصحية لأخيها ذوي الإحتياجات الخاصة محمود يوسف بوكمال 781008310 الرقم الشخصي 38087997 رقم التواصل حيث زارت مركز مدينة عيسى الصحي يوم أمس وأفادها الطبيب بأن ليس لدية أي فكرة أو معلومة حول استخراج التقارير الطبية
نرجو منكم التواصل مع العميل وإفادتنا بالرد
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تم التواصل مع أخت المريض وطلبت منها الحضور الى المركز وجلب جميع التقارير الطبية الموجودة معها ، وعند مراجعة الملف الإلكتروني للمريض حيث لا يوجد اي متابعة له في المراكز الصحية فقررت أخت المريض بالحضور يوم الأحد صباحا لمساعدتها |
IHC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10202 | 10202 | 24-11-27372 | 10/28/2024 12:00:00 AM | 11/18/2024 9:12:04 AM | 10/28/2024 12:00:00 AM | |||||||
6970 | Ahmed AlKhayyat | 851202845 | 39120006 | ahmedkhayyat@gmail.com | لا زلت انتظر تسجيل مواعيد في النظام على حسب تشخيص الدكتور في المركز الصحي لللعياده الجلديه وكذلك موعد اخر للاذن من المفترض تسجيله في شهر ديسمبر على حسب اخر زياره لاخصائي الاذن في السلمانيه حيث اني ابتديت باخذ دواء لمدة ثلاث اشهر على اساس ان يتم تقييم وصع الاذن مره ثانيه في شهرديسمبر.
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تلتواصل مع العميل و إبلاغه بأنه لا يوجد لديه تحويل على عيادة الجلدية ، و قد تم حجز موعد له على إحدى طبيبات المركز ليتم فحصه و تحويله على السلمانية |
IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10202 | 10202 | 24-11-29331 | 10/27/2024 12:00:00 AM | 11/18/2024 9:18:50 AM | 10/27/2024 12:00:00 AM | ||||||
6971 | Maryam Mohsen | 870603590 | 35042394 | k2241308@gmail.com | السلام عليكم تقدمت إلي المركز الصحي التابع له سكني وطلب الدكتوره ايناس العكري تكون طبيتي الصحيه للاسره ولكن وجدت أني تم اختيار دكتوره اخري غير اختياري يرجي تصحيح الخطا وشكرا |
تم التواصل مع زوج العميله و ابلاغه بأن قائمة الطبيبة /إيناس العكري مكتملة و لا يسمح البرنامج بإضافة مرضى على القائمة ، و بإمكانها مراجعة المركز الصحي لطلب إضافتها على إحدى الطبيبات اللاتي يوجد لديهن شاغر للإضافة
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IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-11-46665 | 11/3/2024 12:00:00 AM | 11/18/2024 9:23:52 AM | 11/4/2024 12:00:00 AM | ||||||
6972 | شيماء الدوسري | 34446531 | قسم الاسنان أود أن اشكر د.فاطمة الشرخات ود. بثينة الحرز وم. زينب يوسف على الصبر الشديد والتعامل الاكثر من رائع فقد بذلوا كل ما استطاعوا ليجعلوا العملية خالية من الالم والتوتر نوع الاجراء يتطلب 3 دقائق فقط لكنني كنت متوترة وهم تفهموا وضعي وقاموا بعمل كل السبل لتخفيف الالم والتوتر حتى انهم قاموا بالغناء لي واستغرق الاجراء ساعتين كاملتين ولم يحسونني لحظه بالتململ بل كانوا يخافون علي اكثر من اي شي اخر وفقهم الله جميعا ملاحظة كنت اتعالج في مركز صحي اخر ولم احصل على ربع التعامل الذي حصلته عليه في هذا المركز. دائما يعاملونني معاملة كبار الشخصيات كل الطاقم الطبي في المستشفى لطيف جدا وخصوصا قسم الاسنان وتحديدا: د فاطمة الشرخات د. بثينة الحرز م. زينب يوسف د. أمل الله يوفقكم ويستجيب لكل دعواتكم المراجعة السعيدة جدا |
شكر لقسم الأسنان |
NDC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-11-42594 | 11/3/2024 12:00:00 AM | 11/18/2024 9:27:06 AM | 11/3/2024 12:00:00 AM | ||||||||
6973 | Abdali Hamad | 570024633 | 33343112 | hamadhamad948@gmail.com | تم مراجعة صيدلية مركز مدينة عيسى ولم يتم استلام قطرات العيون وتم اعلامي بأنه يجب تجديد الوصفة |
تم التواصل مع المريض والتأكيد عليه بضرورة تجديد الوصفة المنتهية من قبل طبيب مستشفى السلمانية. |
IHC | Administrative | Enquiry | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-11-01092 | 11/6/2024 12:00:00 AM | 11/18/2024 9:28:59 AM | 11/6/2024 12:00:00 AM | ||||||
6974 | شيخة عيسى السليطي | 590069926 | 38844283 | جهاز الأشعة لا يعمل وصعب لكبار السن التوجه لمراكز اخرى لعمل الاشعة |
تم ابلاغ المريضة بوجود طلب لتصليح الجهاز وفي انتظار تصليحه |
NDC | Administrative | Complaint | Facilities and Services | Radiology | Medium | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10850 | 10850 | 24-11-13782 | 11/5/2024 12:00:00 AM | 11/18/2024 9:37:49 AM | 11/5/2024 12:00:00 AM | ||||||
6975 | fatin traif | 971008965 | 32326608 | fatintraif97@gmail.com | ارغب في حجز موعد للمركز الصحي ولكن لا توجد مواعيد لليوم!
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تم التواصل مع العميلة لتنسيق موعد لها ، حيث أبلغتنا بأنها حاليا لا تحتاج حجز موعد في الوقت الحالي ، كما أبلغناها بأنها يمكنها في المرات القادمة التواصل مع مركز الاتصال على الرقم 80007000 لحجز المواعيد في حال عدم توفر المواعيد في تطبيق صحتي . |
IHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-11-86609 | 11/6/2024 12:00:00 AM | 11/18/2024 9:35:29 AM | 11/6/2024 12:00:00 AM | |||||
6976 | محمد يوسف | 971006016 | 32228242 |
مستشفى انجنير ومدينة عيسى ذهبت الى مستشفى مدينة عيسى ولا يوجد مواعيد ورحت انجنير وقالو عقب الساعة ٧ نفتح الى مجمع ٧٢١ ورجعت ليهم مرة ثانية طوارئ تصنيف ٤ الموعد الساعة ١٢ ونص اعطوني الاجازة المرضية بتاريخ ٧ وانا احتاجها الى تاريخ ٦ والخطاء مو مني ان مافي مواعيد خطا المستشفى او قلة الاطباء مو انا اللي اتحمل مسؤوليتة المفروض.
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تم التواصل مع المريض وطلبت منه مراجعة مركز يوسف انجينير ليتسنى للطبيب تعديل الأجازة المرضية. |
IHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-11-30016 | 11/7/2024 12:00:00 AM | 11/18/2024 9:43:35 AM | 11/7/2024 12:00:00 AM | ||||||
6977 | افراح جعفر أحمد سبا | 930202740 | 36423323 | afrahjaffar_118@hotmail.com | البريد الإلكتروني سلام عليكم كان لدي موعد في مركز مدينة عيسى الصحي و ذهبت للموعد في الوقت المحدد. و قد طلبت من الدكتورة اجازة طبية و اخبرتني انني يمككني استخراجها من موقع البوابة الإلكترونية و ذلك بكتابة الاجازة المرضية لكن لحد الآن لا يوجد اجازة مرضية في الأونلاين بتاريخ أمس. و يوم الأحد سوف تقوم المسؤولة بطلب ورقة الاجازة مني، و هذه ليست المرة الأولى لهذا الحدث ارجو منكم الأخذ بعين الاعتبار لهذا الموضوع. و شكرا |
لم يتم إرسال الرد |
IHC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-11-13543 | 11/10/2024 12:00:00 AM | 11/18/2024 9:54:48 AM | 11/10/2024 12:00:00 AM | ||||||
6978 | Zakeya Naser | 861207700 | 39000007 | Busaleh36@gmail.com | سلام لدي علاج طبيعي في مركز مدينه عيسي والتاريخ بعد شهر وانا متألمه كثير ان امكن تعجيل الموعد وجزاكم اااه خيرا |
تم الاتصال بزوج المريضة زكية (861207700)، و تم تحديد موعد اخر يتناسب مع حالتها الصحية |
IHC | Administrative | Enquiry | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-11-47287 | 11/11/2024 12:00:00 AM | 11/18/2024 10:00:54 AM | 11/11/2024 12:00:00 AM | ||||||
6979 | Wafa Mohamed | 881108944 | 39100777 | I need to get the blood test results and i tried to call the online call service with no luck . And there is no online platform to get my results. As employee i cannot spare my time everyday to get an appointment only to collect the copy . Appreciate your consideration to create a platform for medical record for better service. As of today Even calling the medical center is not giving me any visibility on the required reports
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تم التواصل مع العميلة حيث أوضحت بأنها حجزت موعدين للتطبب عن بعد إلا أنها لم تحصل على النتائج المختبرية ، و أفادت بأنها بعد ذلك تواصلت معها إحدى الطبيبات و حصلت على النتائج المختبرية المطلوبة. |
IHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-11-40680 | 11/12/2024 12:00:00 AM | 11/19/2024 9:39:23 AM | 11/12/2024 12:00:00 AM | ||||||
6980 | Zainab Albasri | 940707993 | 66360034 | zanoobaalbasri@gmail.com | حق سكر في مركز مدينة عيسى و الا في المختبر شربتني الجلوكوز و خبرتها انطر كم قالت ساعتين ، و راح الوقت عليي ما حللت و لا أخذت دم حقي ، تقول لازم تجين كل ساعة تعالي مرة ثانية ، الحين في الشهر الثامن مو معقولة أرد أشرب جلوكوز ؟؟ بعد مرة و أحلل و ين الرقابة عنهم يسوون كل ش على كيفهم . |
تم التواصل مع المراجعة وتبيّن ما يلي : 1- تم التعاون مع العميلة بإجراء التحليل من غير موعد مسبق لأنها في الشهور الأخيرة من الحمل 2- الموظفة وضحت التعليمات للعميلة ولكنها لم تصل بشكل واضح و دقيق على حد قولها تم إخبار العميلة بإمكانية إعادة التحليل بأي وقت ولكنها ستنتظر قرار الطبيبة في موعدها القادم |
IHC | Administrative | Complaint | Facilities and Services | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-11-19944 | 11/13/2024 12:00:00 AM | 11/19/2024 9:49:15 AM | 11/13/2024 12:00:00 AM | |||||
6981 | حسن الدرازي | 851203728 | 33955878 | hmd_858@hotmail.com | في مركز مدينة عيسى الصحي بذات وفي اثناء تلقي العلاج الطبيعي (علاج مائي في بركة السباحة) منذ الاسبوع الماضي قام احد عاملين التنظيفات بتوجيه كامرة هاتفه في دخول القسم المختص للسباحة على المرضى المتواجدين بمسبح اثناء دخوله الموظف التنظيفات وخروجه للتصوير ، وعند تقدمي بشكوى لدى اداره المركز الصحي تم استدعاء العامل ولم يتم اخذ بكلامي بمحوى الجدية ، واليوم واثناء علاجي ببركة السباحة دخل احد اخصائيا وقال لاخر راح ارسل لك شيء شوفه بواتسب ، وعند اطلاع على واتسب قام بالنظر اليي وقالي انت الدرازي ، فعرفت انه بعد تقديم الشكوى ناوين على انهى علاجي ومتقصديني شخصيا ، حيث عيب استخدم السلطة الادارية لوظيفة العامة ضد المرضى و المواطنين ، واخذ بمثل نفس الثأر بسبب تقديم المواطن شكوى سابقة والاتفاق على انهاء علاج مواطنين ، لا يصب بمصلحة العامة لافراد ، وعليه اتقدم بشكوى رسمية على مستشفى وانه عن موضع الاصابة يتطلب تقرير لتقديمه للمحكمه حتى يتم تقرير نسبة العجز لتعويضي عن مال لحق بي من ضرر بسبب حادث مروري ، الا انه لم احصل الاجابة المناسبة بخصوص التقرير طبي ، حيث الادارة غير متعاونة ايضا
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تم التواصل مع المريض 851203728 وترتيب مواعيد له في العلاج المائي بمركز أحمد علي كانو حسب رغبته، وتم إبلاغه بأن استخدام الهاتف ممنوع في قسم العلاج الطبيعي، وأن علاجه يمثل أولوية للقسم، وسيتم الأخذ بملاحظاته بعين الاعتبار. |
IHC | Administrative | Complaint | Behavioral | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-11-46230 | 11/13/2024 12:00:00 AM | 11/19/2024 9:59:23 AM | 11/13/2024 12:00:00 AM | |||||
6982 | توفيق احمد | 740207873 | 39265995 | نتمنى من وزارة الصحة فتح عيادة كبيرة للمساعدة عن الاقلاع عن التدخين والرقم الساخن لعيادة التدخين 66399855 لا يرد على اتصالات المراجعين كذلك مركز الحورة الصحي ولكم جزيل الشكر |
بناء على الشكوى المرفقة والمتعلقة بقسم التمريض حيث ان القسم معني بتلقي مكالمات الخط الساخن لعيادة الإقلاع عن التدخين وهي: (رقم عيادة التدخين لا يرد على الاتصالات وكذلك المركز) الاجراء: تم الاتصال بصاحب الشكوى مرتين ولم يرد وتم الرد في المرة الثالثة وعند الاستفسار عن الشكوى أجاب انه استفسار وليس شكوى وتم أخباره بوقت الاتصال فقط صباحا من الساعة 7 صباحا حتى 3 مساءا وتم أخذ البيانات لتحديد موعد له من قبل منسقة العيادة ملاحظه: عند البحث خلال الهاتف لم يتبين وجود رقم هاتفه المرفق بالشكوى والذي قام بالاتصال قام به حتى في الرسائل وقد أقفلت الشكوى بتاريخ 19/11/2024 |
ALH | Administrative | Enquiry | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 24-11-09538 | 11/18/2024 12:00:00 AM | 11/19/2024 11:55:26 AM | 11/19/2024 12:00:00 AM | |||||||
6983 | Ali AlShamma | 970205228 | 33043033 | alialshamma1997@gmail.com | تقديم شكوى سوء معاملة أكتب هذه الشكوى بخصوص تجربة سيئة مع موظفة الاستقبال، أمينة سيد سلمان، أثناء زيارتي لتسجيل موعد لزوجتي الحامل في مستشفى مدينة عيسى الصحي بتاريخ ١٣ نوفمبر ٢٠٢٤. بعد مناداة رقمي، شرحت للموظفة أنني لم أستطع حضور الموعد بسبب انشغالي بالعمل، وأن زوجتي تحتاج إلى تنقل. كان ردها غير لائق، حيث قالت: "إن كنتم لا تريدون المواعيد كنسلوها في غيركم أحوج بالمواعيد". وعندما طلبت ورقة المواعيد، أخبرتها أننا نسيناها، فقالت: "ليش جايين عجل! ناسين الورقة وناسين الموعد". شعرت بالصدمة من طريقة تعاملها، وكأن من حقها تحديد من يحق له الحصول على موعد. آمل أن يتم اتخاذ الإجراءات اللازمة لتحسين مستوى الخدمة. شكراً على اهتمامكم.
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تم التواصل مع العميل و أبلغناه بأنه تم تنبيه الموظفة بخصوص الشكوى ، و قد أفادت الموظفة بأنها أرادت تنبيه العميل بعد ترتيب الموعد القادم للقابلة بإمكانية إلغاء المواعيد ليستفيد منها مريض أخر لكون العميل ذكر بأن المريضة لديها متابعة في الخاص ، و قد تم إبلاغ الموظفة عن مدى استياء العميل مما حصل ، و التأكيد عليها بإستخدام الاسلوب المناسب مع المرضى و عدم تكرار ذلك . |
IHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-11-99245 | 11/13/2024 12:00:00 AM | 11/19/2024 11:56:28 AM | 11/13/2024 12:00:00 AM | |||||
6984 | Maryam Baqer | 960103295 | 36692125 | موظفين استقبال مركز مدينه عيسى الصحي تعاملهم مع المرضى و المراجعين سيء جدا جدا غير متعاونين لا اسلوب ولا اخلاق
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تم التواصل مع العميلة و الاعتذار منها ، و تم إبلاغ موظفين الاستقبال بالشكوى و التأكيد عليهم بأخذ الشكوى و ملاحظات العميلة بعين الاعتبار |
IHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-11-75688 | 11/17/2024 12:00:00 AM | 11/19/2024 11:59:57 AM | 11/17/2024 12:00:00 AM | ||||||
6985 | عبدالعزيز محمد علي شملان | غير مسجل | 33623622 | دكتورة خلود حسن حجرة رقم 7 كنت مريض و على حجرة رقم 7 و كانت الدكتورة خلود حسن هي من كشفت على عيوني حيث كانت المعاملة طيبة و الأخلاق العالية و لذلك كتبت لها هذا الشكر و التقدير ... إ ن نصف العلاج هو الأخلاق شكرا للجميع |
تم شكر المريض |
IHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 24-11-97853 | 11/18/2024 12:00:00 AM | 11/19/2024 12:16:15 PM | 11/18/2024 12:00:00 AM | |||||||
6986 | إيمان سعيد عبدالله | 970707495 | 33180887 | في يوم الثلاثاء بتاريخ 19-11-2024 عند ذهابي لموعد ابنتي (نوف محمد عدالحميد) البالغه من العمر سنه ونصف لموعد تطعيمها ومعي عاملة المنزل ,وعند صعودنا االمصعد في النصف وحاولنا ضغط جرس الانذار المتواجد في المصعد وتفاجئنا ان لا يعمل الجرس وليس مجيب لنا وحاولت الاتصال بأحد ولكن الارسال ضعيف في المصعد الى ان تمكنت من الاتصال في الاستقبال وبعد حضور موظفي الصيانة الغير مختصين وحاولو فتحه ولم يتمكنوا وكنت اصرخ ان لانستطيع التنفس وكان العامل يقول (معله صبري) زالوقت يمر ويمر والتنفس يقل لدينا وصادني خوف شديد ورعب على ابنتي الصغيره والعاملة حيث انهم في ذمتي والعاملة جلست على الارض لا تستطيع التنفس وابنتي تبكي بكاء شديد من الخوف والاختناق وتعرضت انا ايضا الى اختناق وصعوبة في التنفس حيث انني لم لتمكن من التنفس جيدا وجسمي كله يرجف والى الان قلبي يؤلمني واشعر بصدمة شديدة من رعب الموقف في المصعد مغلق لا نستطيع التنفس فيه وليس بإمكانني فعل شيئ فهناك تقصير شديد في اجراءات السلامة والطوارئ وبعد غضون ما يقارب الساعه واحنا داخل المصعد جاء الدفاع المدني وحاولوا فتحه لانقاذنا وبعد فتح المصعد لم اتمالك نفسي وشعرت بالارتجاع والرجفة ولا استطيع الوقوف على ارجلي حيث انهم احضروا الي كرسي متحرك واخذوني للمعالجة وانا لا زالت نفسيتي وجسمي يرجف وافكر بهول االموقف اثر على نفسيتي بشكل كبير جدا جدا وقلبي يؤلمني وانا حاليا في صدمة كبيره من الموقف . |
تم استدعاء المريضه إلى مكتب الإداري والاعتذار منها ومن بدأ الحديث معها بدأت بالبكاء مازالت تشعر بالخوف وشكرت خوفنا عليها وطريقة تعاملنا معاها ومع ابنتها وانه كل خوفها كان على ابننتها وان الدقائق 13 في المصعد كانت جدا طويلة عليها من شدة الخوف وقبلت الاعتذار ولاكنها تريد ان تصل شكوتها إلى الادارة العليا لاتخاذ جميع الاجراءات المناسبة لعدم تكرار مثل هذا االموقف معها او مع غيرها . والله معذورة ونحن معها نعتذر بعد قليل بس توقف المصعد ما لنا فيه دخل بس واجبنا التأكيد على الشركة في المراكز تعمل بشكل صحيحي من خلال الادارة العليا |
ALH | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 10860 | 10860 | 24-11-01508 | 11/19/2024 12:00:00 AM | 11/19/2024 1:50:30 PM | 11/19/2024 12:00:00 AM | ||||||
6987 | amal | 861207130 | 38382305 | اراجع مركز بنك البحرين الوطني بعراد باستمرار منذ سنوات طويلة، وكنت اتغاضى عن التعامل الفظ من موظفي الاستقبال بالمركز مبررة لهم ضغط العمل الذي قد يؤدي لذلك، لكن مؤخراً لم استطع تقبل فظاظة وخشونة اللسان علاوة على الوجوه المكفهرة والانشغال في الاحاديث الجانبية وضعف الجانب الخدمي للمريض من مساعدة الاخرين والاجابة على تساؤلاتهم بوضوح، كما ينطبق الامر نفسه على بعض الاطباء وقلة من منتسبي المركز، الا انني اشهد في ذات الوقت بأن تعامل الغالبية من اطباء وصيدلانيين وممرضي المعالجة في غاية اللطف مع المرضى. ارجو منكم التكرم بتوجيه المعنيين بتحسين معاملتهم مع المرضى، فلا يكفي ان تقوم الجهات الخدمية في المملكة بتحسين الخدمات والانظمة وتوفير ما يلزم للمواطن بدون تثقيف موظفي خدمة العملاء او من في حكمهم بكيفية التعامل مع مختلف الشخصيات وتقييم سلوك الموظفين مع المراجعين بصورة دورية. |
تم الاتصال بالعميل والاعتذار منها .. تم اخبارها انه سيتم الاجتماع مع جميع المنسقين وحثهم بضرورة معاملة المراجعين بصورة حسنه وتقديم كافة المعلومات التي ينبغي للمراجع معرفتها وضرورة الابتسامة لجميع المراجعين |
NAC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-11-09925 | 11/20/2024 12:00:00 AM | 11/21/2024 12:26:38 PM | 11/21/2024 12:00:00 AM | ||||||
6988 | Husain Alali | 861009215 | 38385548 | bin.isa.1986@gmail.com | السلام عليكم تحية طيبة.. لقد زرت مركز جد حفص الصحي مع ابنتي وهي دون ال ١٠ سنوات .. وتعاني من ارتفاع في درجة الحرارة و التهاب ف الأذن .. ولأنها لا تتقبل شرب المضاد الحيوي الذي تم اعطائها اياه قبل ال٣ ايام ،، استانت حالتها الصحية بالأمس. وقت زيارتنا للمركز كانت حوالي الساعة ٩:٢٠ دقيقة ، وبعد مقابلة قسم التصنيف والذين تاكدو من الحالة الصحية ( ارتفاع درجة الحرارة ) ( الاحساس بالبرد حيث كانت ترتدي البطانة ) والإرهاق نتيجة عدم الاكل ).. وعن توجهي ل موظفي التسجيل ليتم توجيهي لغرفة الطبيب .. كان الموعد المتوفر الساعة ١١ . الطفلة بالحالة الصحية المذكورة .. من ناحية طبية هل تستعدي الانتظار ؟ سوف انتظر بالبيت او بالمركز لمدة تفوق الساعة .. وتسائلي ،، هل المركز الصحي يعجز عن عمل دراسة لتقييم الاحتياج لعدد الأطباء لمواكبة أعداد المراجعين و المرضى؟ والجدير بالذكر ،، موظفة المركز عن إعلامي بوقت الموعد المتوفر.. مندهشة وانا مستغرب ، المريضة طفلة وو جودي بالمستشفى فقط لطلب العلاج ليتسنى لها مزاولة الدوام المدرسي و اتمام الاختبار ،، حيث الكل على علم انها ايام اختبارات للمرحلة الابتدائية ،، |
تم التواصل مع صاحب الشكوى، للايستيضاح منه عن الشكوى، وقد قدم الثناء والشكر للعاملين بالمركز، وأن النية وراء إرسال، هذه الشكوى هو فقط للفت الانتباه بأنه قد عاد للمنزل مع المريضة وهي ابنته، بعد أن تبين بأن الموعد بعد حوالي 1 أو تزيد قليلا، وأنها طفلة لا تحتمل الرجوع ثم العودة مرة أخرى بها. وقد أبلغنا صاحب الشكوى، بأن هناك أولويات يتم العمل على أساسها ومن ضمن هذه الأولويات هي التعامل مع كبار السن، الأطفال و ذوي الاحتياجات، والحالات الطارئة.
زهراء السيد سعيد شبر منسق مواعيد وسجلات صحية أول |
JHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11043 | 24-11-27330 | 11/19/2024 12:00:00 AM | 1/7/2025 2:10:31 PM | 11/19/2024 12:00:00 AM | |||||
6989 | Abbas Shamtoot | 830802916 | 33244488 | haboob2006@gmail.com | السلام عليكم ورحمة اللّٰه وبركاته السادة في وزارة الصحة انا مريض نفسي كنت اتعالج مع في مستشفى جابر مع الدكتورة ايمان العكري ومنذ فتره اخبرتني ان العيادة ستغلق وبعد فتره فتحو العيادة من جديد اعاني من الرهاب والخوف الشديد من الامكان العامة والازدحامات في الطرقات واتعالج منذ سنين وما اقدر اروح مناطق ابعد من منطقني بسبب المرض ورحت مستشفى جد حفص لتجديد الدواء اللي وصفته لي الدكتورة اخبرني الطبيب لازم دكتور مختص للدواء وحولوني من جديد للعيادة لكن عطوني موعد بعد سنتين الى ٢٠٢٦ طلباتي اولا انا اشتري الدواء من الصيدلية ومكلف احتاج طريقه لتجديد الوصفه اثنين احتاج الطبيب المعالج يكون قريب لي في مستشفى جد حفص يتابع حالتي الصحية يجي مثلا ما اقدر اطلع مناطق بعيدة لحالتي المرضية اشكر لكم اهتمامكم بصحة ومتابعة المرضى وتوفير متطالباتهم . ارفق لكم الموعد وبطاقتي الشخصية |
تم التواصل مع صاحب الشكوى، بعد أن قمنا بالتواصل مع طبيب العيادة بمركز الشيخ جابر الصحي، والتي أبدت كامل تجاوبها واستعدادها لتجديد وصفة المريض مشكورة على ذلك، وقد ابلغتني بأنها ستقوم بوصف الدواء في يوم الاحد القادم الموافق 24 نوفمبر 2024. أما من ناحية الموعد فقد قمنا بإعطاء المريض موعد آخر بتاريخ 22/7/2025
زهراء السيد سعيد شبر منسق مواعيد وسجلات صحية أول |
JHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11043 | 24-11-23260 | 11/20/2024 12:00:00 AM | 1/7/2025 2:12:25 PM | 11/21/2024 12:00:00 AM | |||||
6990 | Ghufran AlSaffar | 030508290 | 38184975 | ghufranmohdx@gmail.com |
The doctor was supposed to give me a medical sick leave and he didn't, I kept on calling and going to the hospital and no one would answer the phone or help me
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قمنا بالتأكد من موقع الإجازات المرضية، فيما إذا كانت توجد إجازة مرضية أم لا، وقد تبين بأن الإجازة تم إصدارها، وأنه قد يتأخر ظهورها في بعض الأوقات.
زهراء السيد سعيد شبر منسق مواعيد وسجلات صحية أول |
JHC | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 24-11-58632 | 11/21/2024 12:00:00 AM | 11/24/2024 8:36:53 AM | 11/21/2024 12:00:00 AM | |||||
6991 | حنان محمد | 39446659 | تم اعطئنا موعد في العيادات الخارجية قسم العظام ,وتم انتظار الموعد ما يقارب ثلاث شهور , وذهبنا في يوم الموعد المحدد وبعد الدخول على الدكتور وقال الدكتور بأن الموعد يجب أن يكون في عيادة أخرى وليس في هذه العيادة , وتم إعطائنا موعد بعد ثمانية اشهر وهذا الخطأ من قسم المواعيد وليس منا , وهذا الخطأ ليس في صالحي وأن حالتي تتدهور وليس عندي العلاج والمسكنات الطبية علما بأني مصابة يسرطان عنق الرحم . وشكرا جزيلا |
تم التواصل مع زوج المريضة من قبل اداري المركز الصحي واخذ تفاصيل الشكوى تبين ان المريضة تعاني من هشاشة العظام وتم تحويلها الى عيادة العظام وتحتاج الى ابر من عيادة الغدد الصماء واخباره انه سوف يرفع الموضوع لرئيسة الاطباءللتحدث معها يوم الاحد القادم |
YAE | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-50057 | 10/23/2024 12:00:00 AM | 11/24/2024 10:34:26 AM | 10/24/2024 12:00:00 AM | |||||||
6992 | Moosa Alhoori | 34337203 | السلام عليكم ورحمة الله وبركاته..تحية طيبة وبعد..لقد غيرت عنوان المنزل منذ فترة طويلة وتم نقلي إلى مركز انجنير الصحي..وبعدها لا أستطيع حجز مواعيد من تطبيق صحتي والسبب زيارة المركز الصحي اولاً وبعدها يمكنني في المرات القادمة الحجز من التطبيق وذهبت واخبرتهم وقالو لي سوف نتأكد وفي المرات القادمة يجب عليي ان اجرب وجربت ولم أستطع آخر مره قبل أيام يطلب مني تطبيق صحتي الذهاب إلى المركز الصحي واختيار طبيب العائلة وذهبت وسجلت جميع المعلومات في استمارة وحاولت بعدها بأيام حجز موعد نفس المشكلة..حاولت عن طريق الموقع الإلكتروني لدى وزارة الصحة لم أستطيع ملئ البيانات واختيار طبيب العائلة والسبب فقط هذه الخدمة متوفرة إلى مركز مدينة خليفة الصحي وباقي المراكز على من يريد يتوجب عليه زيارة المركز وملئ الاستمارة ولقد ملئت الاستمارة منذ مده بالفعل والى الآن لاتوجد نتيجة أرجو مراجعة طلبي وعنواني ومعلوماتي وحل هذه المشكلة حالاً لأنني مريض وأحتاج إلى متابعة من المركز الصحي وأخذ مواعيد من تطبيق صحتي..وحتى الفحوصات لاتظهر لدي في التطبيق منذ مده وأنا متضرر من خسارة الوقت والاتصال قبل الذهاب لأخذ موعد ولا احد يجيب |
تم التواصل مع العميل و الاستعلام منه عن بياناته والاجراءات التي اتبعها وسوف يتم عمل اللازم في اقرب وقت ممكن |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-49229 | 10/29/2024 12:00:00 AM | 11/24/2024 10:37:59 AM | 10/29/2024 12:00:00 AM | |||||||
6993 | Zainab mihammed | 36710879 | السلام عليكم ورحمة الله... تم تغيير الرقم في السستم دون الرجوع لي ولزوجي وتم وضع رقم شخص آخر غريب. حتى مواعيد طفلي وتطعيماته تم استبدال الرقم برقم مجهول ٣٦٧١٠٨٧٩ - ٣٦٢٢٦٧٨٢ هاذا رقمي ورقم زوجي المسجل سابقا في السستم الرقم الشخصي : ٩٥٠٣٠٦٩٥٩-٩٤١٠٠٩٨٧٤ |
تم التواصل مع زوج العميلة وتم تحديث ارقام الهاتف |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-38217 | 10/29/2024 12:00:00 AM | 11/24/2024 10:40:39 AM | 10/29/2024 12:00:00 AM | |||||||
6994 | Ali Abbas | 36959336 | تم تقديم ورقة اخيار طبيب العائلة و الى الان اكثر من شهر لم يتم فتح برنامج صحتي |
تم التواصل مع العميل و الاستعلام منه عن بياناته والاجراءات التي اتبعها وسوف يتم عمل اللازم في اقرب وقت ممكن |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-74298 | 10/29/2024 12:00:00 AM | 11/24/2024 10:42:35 AM | 10/29/2024 12:00:00 AM | |||||||
6995 | Naeema Alsaegh | 33325033 | اخذت أطفالي إلى مركز أنجنير الطبي والدكتوره الي دخلنا عندها اسمها دكتوره لينا معاملتها جدا سيئه ولم تفحص الأطفال حتى . ابنتي كانت تشتكي من ارتفاع الحراره وكانت شاحبه الوجه جدا و هي لم تفحص فيها شي نهائي و خمت الي فيهم بانه فايروس . كيف تخمن من غير فحص و من غير النظر حتى إلى الأطفال !!! في النهايه أخبرتها ان تفحص بلاعيمها و فحصتها و قالت انها سليمه رغم اشتكاء ابنتي من بلاعيمها و عدم قدرتها على الاكل |
تم التواصل مع المريضة من قبل رئيسة الاطباء بعد الرجوع الى ملفها ومعاينتة . وتم الاستفسار منها عن مضمون الشكوى وافادت بأنها لم تكن تقصد ما كتبته لانها كانت متعبة من قلة النوم مع اطفالها وقد تم الشرح لها طريقة فحص المريض بما يتناسب مع حالته وتفهمت المريضه ذلك |
YAE | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-57804 | 10/31/2024 12:00:00 AM | 11/24/2024 10:56:06 AM | 10/31/2024 12:00:00 AM | |||||||
6996 | Ismaeel budhahi | 33233302 | اليوم 2 نوفمبر 2024 احضرنا ابنتنا لمركز انجنير بمدينة عيسى 10 صباحا وتم اخبارنا من موظفة الطلبات ان عنواننا على مدينة حمد .. علما ان الاجازات بإمكاننا الحضور للمراكز الصحية .. وقالت الموظفة استقبال الطلبات للمواعيد لزوجتي هذه آخر مرة تحضرين لمركز إنجنير وعليك الذهاب لمركزك في مدينة حمد …. وبعد ذهابي للتأكد من مركز انجنير اذا كان الويكند لا نستطيع الحضور .. فتم إخباري أن النظام في الويكيند مسموح ولا نعلم سبب الموظفة الصباحية التي أخبرت زوجتك بهذا الأمر |
تم التواصل مع المراجع والاستفسار عن الشكوى وافادته بأن نظام العمل في الاجازات يكون بنظام الرعاية المستعجلة لاستقبال الحالات المستعجلة وليس له علاقة بعنوان السكن وسيتم التأكيد على الموظفين |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-06950 | 11/3/2024 12:00:00 AM | 11/24/2024 10:58:23 AM | 11/3/2024 12:00:00 AM | |||||||
6997 | بيان خليفة | 32203133 | لقد قمت بتغيير العنوان في البطاقة السكانية وفي المراكز الصحية وتم تغيير المركز الصحي تبعاً للعنوان الجديد ولكن عند حجز موعد عند طريق برنامج صحتي ما زال المركز القديم مركز جدحفص هو الظاهر والمركز الجديد يوسف انجنير لم يتم تحديثه في البرنامج بحيث لا استطيع حجز معود للمشفى عن طريق البرنامج فأرجو تغييرة مع الشكر الجزيل |
تم التواصل مع العميله والاستفسار منها عن بياناتها بخصوص اختيار طبيب العائلة و عمل اللازم |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-34473 | 11/3/2024 12:00:00 AM | 11/24/2024 11:00:43 AM | 11/4/2024 12:00:00 AM | |||||||
6998 | Abdulaziz Saeed | 66600078 | أريد القيام بفحص الزواج، أريد معرفة الأيام التي يمكن أن أقوم بها بفحص الزواج، وهل يجب أن يكون في مركز صحي معين، وهل يتوفر الفحص يوم الاحد، المهم بأني مقيم خارج مملكة البحرين لظروف العمل، أريد التأكد قبل أن آتي إلى مملكة البحرين |
تم محاولة التواصل مع المريض ولكنه لم يرد على الهاتف/ وبخصوص الاستفسار فإنه ينبغي حجز موعد اولا بواسطة حضور احد الطرفين او احد من اقربائهم المخولين و الايام المتاحة للفحص في مركز انجنير الصحي هي الاثنين والاربعاء و من الممكن عمل الفحص في احد المراكز التي يتبع لها عنوان احد الطرفين |
YAE | Administrative | Enquiry | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-17552 | 11/7/2024 12:00:00 AM | 11/24/2024 11:03:46 AM | 11/7/2024 12:00:00 AM | ||||||||
6999 | لم يتم ذكر الاسم | 39577993 | السلام عليكمالكاتبة اسلوبها غير لائق مع المرضى |
تم اللتواصل مع المراجعة اذ تبين ان المريضة حضرت الى المركز الصحي لاخذ اجازة مرضية للإبنتها بدون حضورالبنت وتم ابلاغها من قبل الكاتبة بانه لايمكن ذلك |
BKH | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-11-98104 | 11/10/2024 12:00:00 AM | 1/9/2025 7:30:03 AM | 11/12/2024 12:00:00 AM | |||||||
7000 | لم يتم الذكر | 39149404 | لديكم كاميرات مراقبة اتمنى مشاهدة الكاميرات كيف الموظفين يوئدون عملهم |
تم الاتصال بالمراجع اكثر من مرة ولم يتم الرد |
BKH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-11-21998 | 11/10/2024 12:00:00 AM | 11/24/2024 11:10:30 AM | 11/12/2024 12:00:00 AM | |||||||
7001 | Ohood Almansoori | 66950329 | حضرت الى مستشفى عبدالرحمن يوسف انجنير في تمام الساعه ٧ صباحاً للعلاج حيث اني اعاني من آلام شديده في المعده و المستشفى يفتقر الى الترتيب و التنظيم بحيث ١- العاملين في الاستقبال لايوجد لديهم احترام ولا ١٪ قلة ادب غير طبيعيه لديهم ٢- السستم كان لايعمل و تم اعطانا اوراق للذهاب الى التصنيف ٣- الممرضه المفروض تواجدها في التصنيف لم تكن موجوده حيث اضطريت للانتظار مده طويله ٤- عدم الانتظام و احترام الاولويه للمريض حيث ان المرضى اللذين حضرو بعدي دخلو الى التصنيف قبلي ٥- الدكتوره لم تكن موجوده في الغرفه و اضطريت للانتظار لمدة طويلة و انا اعاني من الام شديده لم اكن استطيع الوقوف او افراد ظهري بسببها ( يعني مستشفى كبير و عدد مرضى كبير لايوجد الا دكتورين لعلاج المرضى !!!!! ) ٦- عوداً للنقطه الاولى عدت الى الاستقبال حيث اني طلبت منهم تغير الدكتوره لانها لم تكن موجوده لفتره طويله و موظفة الاستقبال تتكلم من طرف خشمها تقول نطري بتيي قلت لها بس انا معدتي تعورني وايد قالت انزين انزين باتصل فيها !!!!! ٧- الدكتوره غيرت رقم الغرفه من غرفه ١ الى غرفه ١٢ و لم تخبر اي احد من المرضى ف اختلط الحابل بالنابل |
تم التواصل مع المريضة و الاستماع الى ملاحظاتها و حل الموضوع وسيتم التنويه على الموظفين |
YAE | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-32768 | 11/10/2024 12:00:00 AM | 11/24/2024 11:11:06 AM | 11/10/2024 12:00:00 AM | |||||||
7002 | manal almajid | 33335464 | لموضوع: شكوى بشأن عدم توفر علاج الحديد عبر الوريد - السلام عليكم ورحمة الله وبركاته، أتقدم إليكم بهذه الشكوى للتعبير عن استيائي من عدم توفر علاج إعطاء الحديد عبر الوريد في المركز الصحي.انا و والدتي بحاجة اسبوعيا إلى هذا العلاج بشكل اسبوعي لفترات ، ولكن تم إبلاغي بأنه غير متوفر، مما يستدعي التحويل إلى مجمع السلمانية الطبي أو إلى مستشفيات خاصة. إن التحويل إلى مجمع السلمانية أو المستشفيات الخاصة يترتب عليه تكاليف عالية، وهذا يشكل عبئًا ماليًا كبيرًا على المرضى وخاصةً في الظروف الاقتصادية الحالية. كما أن الانتظار للحصول على العلاج في مرفق آخر قد يؤثر سلبًا على حالتي الصحية. إنني أرى أن توفير هذا العلاج في المركز الصحي يعد أمرًا ضروريًا لضمان حصول المرضى على الرعاية الصحية المناسبة دون تكبد مشقات مالية أو تأخيرات غير مبررة. آمل منكم النظر في هذه الشكوى واتخاذ الإجراءات اللازمة لتحسين توفر العلاج في المركز. شكرًا لتفهمكم، وأتطلع إلى ردكم. مع خالص التحية، |
تم التواصل مع المريضة وشرح ان الادوية متوفرة في المراكز بشكل عام واذا استدعت الحاجه لاخذها يتم تحويل المريض |
YAE | Administrative | Complaint | Drugs Availability | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-63606 | 11/10/2024 12:00:00 AM | 11/24/2024 11:17:31 AM | 11/10/2024 12:00:00 AM | |||||||
7003 | Mona Hasan | 39900887 | لقد تزوجت في عام 2017، وتبين لي لاحقًا أن طليقي المدعو عبدالله سعيد المضحكي ويحمل هوية رقم 950809470 كان يعاني من مرض الكبد الوبائي فئة (ج) منذ فترة قبل الزواج، ولكن لم يتم إبلاغي بذلك من قبل طبيب العائلة المختص، ولم تُدرج نتيجة الفحص ANTI HCV ضمن فحوصات الزواج المطلوبة، على الرغم من أن هذا الفحص إلزامي. أريد معرفة من هو المسؤول عن تمرير هذه الحالة وكيف لم يكن فحص الكبد الوبائي مدرجًا ضمن الفحوصات المطلوبة؟؟ |
تم محاولة الاتصال بالمريضة عدة مرات وفي اوقات متفرقة ولكنها لم ترد - لقد حضرت المريضة للمركز الصحي وقابلت رئيسة مجلس الادارة واستمعت الى مشكلتها واخبرتها رئيسة المجلس انها سوف تتواصل معها مرة ثانية بعد رجوعها من اجازتها السنوية |
YAE | Proffesional | Complaint | Policy & Procedure | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-70121 | 11/12/2024 12:00:00 AM | 11/24/2024 11:25:11 AM | 11/14/2024 12:00:00 AM | |||||||
7004 | Maymwna Saleh | 38434911 | Hello, I have an issue with my registered address and its designated health center. Although I've changed my address since 2021, multiple times, and I've updated my information on the system, and on my ID card, my health center still shows up for when I lived in block 324, Juffair. Now however, for over years, my block has been 709 Tubli, and every time I go to Yousef Engineer health center, they tell me there is a problem in their system and they cannot update the information. At this level, I cannot even take appointments at the center, where my family and kids are registered, because it still shows my old center. And if I ask them what should I do and where I should go to correct it, they say "we don't know". So I need to know how I can fix this. Please and thank you. Regards, |
تم التواصل مع المريضه وحل مشكلة تحديث البيانات في البطاقة الذكية |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-07983 | 11/12/2024 12:00:00 AM | 11/24/2024 11:28:05 AM | 11/13/2024 12:00:00 AM | |||||||
7005 | عائشة السليطي | 38445558 | المصلى يحتاج الى المزيد من الكراسي حيث يوجد كرسي واحد لايكفي، هل بالمكان التبرع الى المصلى |
تم التواصل مع المراجعة وتم ابلاغها بانه تم توفير كراسي في المصلى |
BKH | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-11-44891 | 11/24/2024 12:00:00 AM | 11/24/2024 11:29:42 AM | 11/11/2024 12:00:00 AM | ||||||||
7006 | عبدالله هاشم جاسم جاسم | 37738334 | إذا بجي اسجل حق اشوف العذر الطبي عن طريق الموقع يطلع لي غلط مع اني احط البيانات بشكل صحيح وحاولت اكثر من مرة |
تم التواصل مع ام الطالب من قبل رئيسة الاطباء وطباعة الشهادة المرضية. كم تم عمل تحديث المعلومات له من قبل الاداري |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-87213 | 11/12/2024 12:00:00 AM | 11/24/2024 11:30:28 AM | 11/12/2024 12:00:00 AM | ||||||||
7007 | Hameeda Sayed | 32327766 | مرحبا جميعاً نيابة عن مجموعة من الأهالي من رواد المركز -مركز يوسف انجنير الصحي نود رفع شكوانا الى الجهة المسؤولة بالتنسيق بامور طلب الصيانه بالمركز ان البوابة الفرعية للمركز من ناحية الشمال الشرقي و الملاصق لمحطة البترول ضيق جدا و لا يليق بانسيابية ومرونة المرور وانه لا ضير في توسعة المدخل وذلك لاستيعاب السيارات الكبيره و تجنب عدم احتكاك السيارات بالحائط هذا واننا تثق بوصول هذه اللفته للمسؤولين شكرا لتعاونكم |
تم التواصل مع المراجعه وابلاغها بإيصال شكوتها الى الجهة المعنية في قسم الهندسة والصيانه |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-72658 | 11/14/2024 12:00:00 AM | 11/24/2024 11:33:10 AM | 11/14/2024 12:00:00 AM | |||||||
7008 | Nihal Ghuloom | 37377555 | احاول احجز موعد عن طريق صحتي و دايما يطلع لي ان لازم اراجع المستشفى عشان اختار طبيب العائلة مع اني مليت الفورمه مرتين و رحت لهم كلمت الموجودين على الرسبشن مرتين و مره الموظفه بنفسها قالت اهي بتسوي لي الفورم و الإجراءات و طبعا هالموضوع صار له أكثر من ٣ شهور ، و ليحين مو قادره احجز مواعيد لا لي و لا حق عيالي |
تم حل المشكلة للمريضة |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-63862 | 11/17/2024 12:00:00 AM | 11/24/2024 11:35:04 AM | 11/17/2024 12:00:00 AM | |||||||
7009 | Abdulla Alhelow | 36700070 | لا يمكن ان احجز مواعيد لأبنائي عن طريق برنامج صحتي مع اني قدمت وملات استمارة البيانات المطلوبة من قبل مركز انجنير الصحي في مدينة عيسى من اكثر من أسبوعين. تم ادراج ابنتي فقط من فترة والى الآن لا يمكنني ان احجز اي موعد لا إذا تم اختيار طبيب العائلة طبعا من قبل المركز لأني قدمت الاستمارة من اكثر من أسبوعين. الرجاء تسريع الإجراءات ليتسنى لي ان احجز المواعيد بدل ان تذهب للمركز لأخذ موعد |
تم التواصل مع المريض و اضافة طبيب العائلة لباقي افراد العائلة وحل المشكلة |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-54238 | 11/20/2024 12:00:00 AM | 11/24/2024 11:36:46 AM | 11/20/2024 12:00:00 AM | |||||||
7010 | Mariam Dasmal | 33432326 | اريد الشكوى على مركز يوسف انجنير اخذت موعد الساعه ١٠ وربع وتواجدت في المركز الساعه ١٠ و ٥ دقائق وانتظرت الى الساعه ١٠ و ٣٢ دقيقه وذهبت الى الاستقبال لاخبرهم عن وقت الانتظار اخبروني بان الدكتوره ذهبت لوقت الاستراحه وتريدني انتظر الى الساعه ١١ |
تم التواصل مع الطبيبة حيث اكدت انها نادت على المريضة قبل الذهاب الى الاستراحه ولكنها لم تكن تحضر و تم التواصل مع المريضه لشرح ما حدث وحل الموضوع وسيتم التنويه على الاطباء لتكرار المنادات عدة مرات قبل الذهاب للاستراحه |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-11-03199 | 11/19/2024 12:00:00 AM | 11/24/2024 11:38:29 AM | 11/20/2024 12:00:00 AM | |||||||
7011 | Mohammed Alhayki | 860702693 | 97339992225 | mkj72008@gmail.com | قمنا بزيارة مركز الحاله الصحي حيث تقدمت زوجتي وابنتي إلى موظف الاستقبال للتسجيل وطلبت منه الدخول على طبيبة (دكتورة) لتقوم بعمل الفحص اللازم حيث ذكر الموظف انه الطبيبة لديها ضغط شديد في هذا الوقت حيث قام بتسجيل زوجتي على طبيب وابنتي على طبيبة مما جعلنا ننتظر وقت إضافي دون لزمه وعند السؤال عن الطبيبة والتي لم تكن في غرفة المعالجة تم مراجعة مكتب الاستقبال والنظر في الملف واتضح انه الطبيبة متواجدة معهم لشرب الشاي والحديث مع العلم بأنه لايوجد ضغط في هذا التوقيت. الساعه التاسعة مساء.. لذا يرجى منكم النظر في هذا الموضوع لعدم التكرار وتعطيل المراجعين المرضى. شكرا جزيلا |
تم التواصل مع العميل وسعيا منا على تقديم افضل خدمة ممكن للمرضى تم التنبية على الطبيب وموظف الاستقبال بضرورة تقديم افضل خدمة للمرضى والانتباه بعدم تكرارا وتعطيل المرضى |
HBM | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 24-11-14737 | 11/21/2024 12:00:00 AM | 11/24/2024 1:36:56 PM | 11/24/2024 12:00:00 AM | |||||
7012 | SAFA ABDULZAHRA YAQOOB ALI | 990308227 | 33340577 | لما انت كدكتور تفحص المريض وتكون متأكد ان فعلا مريض ماله داعي انك تتحجج وتذكره بكم يوم اخذ مرضيه! هذي الاجازات مانوجدت إلا لان هناك بالفعل مرضى مايقدرون يداومون ! ومافي انسان بيمرض نفسه بنفسه عشان ياخد مرضيه فقط! اتمنى من الاشخاص اللي مسمين نفسهم 'دكاترة' ان يتحلون بأخلاق هالمسمى والوظيفة ! |
نم التواصل مع المريضة وقد ذكر الطبيب بأن المريضة تلقت العلاج في المعالجة وفحصها من قبل الطبيبة وكذلك تم اصدار اجازة مرضية لها. اعترضت المريضة لان الطبيب ذكر بأن اجازتها كانت رقم 4 لهذا الشهر فقط |
JHC | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-11-72538 | 11/24/2024 12:00:00 AM | 11/24/2024 3:01:35 PM | 11/24/2024 12:00:00 AM | ||||||
7013 | JAMEELA JAWAD MAHDI KAYED | 950908240 | 33222352 | kayedjameela@gmail.com | تم تغيير عنوان السكن في البطاقة الذكية وبعد ذلك تم التغيير في المركز الصحي ولكن في تطبيق صحتي إلى الآن لم يتم تغيير العنوان إلى عنواني الجديد ، حيث لا استطيع حجز مواعيدي الطبية في مركزي الصحي الحالي |
تم التواصل مع العميلة و تحديث البيانات العنوان كما اكدت العميلة من امكانية حجز موعد عن طريق برنامج صحتي |
JHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-11-29158 | 11/25/2024 12:00:00 AM | 11/25/2024 9:59:18 AM | 11/25/2024 12:00:00 AM | ||||||
7014 | Hawra Abdulkatif | 970605625 | 66900058 | hawraaaldalal@gmail.com | السلام عليكم بغيت استفسر هل في ايام مخصصه لفحص الزواج + هل لازم ناخذ موعد او نروح دايركت ؟ شكرا |
تم الإتصال بالمراجع وابلاغه بالحضور مباشرة لتكملة الاجراءات الاثنين والاربعاء مع تحياتي |
SKC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-11-77259 | 11/25/2024 12:00:00 AM | 11/25/2024 10:44:51 AM | 11/25/2024 12:00:00 AM | ||||||
7015 | FATEMA ALI SALEH ABBAS | 000905089 | 35587016 | fatimaail@hotmail.com | ذهبت اليوم الساعة الثانيه فجراً الى مركز جدحفص الصحي وتم تصنيفي بالرقم ٤ ولكن الموظفين رفضو ادخالي بسبب عدم توافر مواعيد الا للطوارىء للعلم بان كانت حرارتي مرتفعة واعاني من الم بكامل جسمي مع برديه وصداع قوي و الم في الحلق و الاذن، للعلم ان المركز لم يكن يوجد فيه اي مرضى لا عند التمريض و لا عند الدكاتره ومع ذلك لم يقدمو لي اي نوع من العلاج |
تم التواصل مع المريضة و أخذ التفاصيل وقد تبين أن المريضة حضرت إلى المركز فجر يوم الاحد وقد تم تسجيلها على نظام التصنيف وقد صنفت Level 4 وقد انتهت المواعيد على الساعة 23:43 وبحسب الالية الرعاية العاجلة تم اخبار المريضة بأخذ موعد على مركزها وفعلا أخذت المريضة الموعد وقد ذهبت للعلاج في مركز البلاد الصحي |
JHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-11-64004 | 11/25/2024 12:00:00 AM | 11/25/2024 11:46:28 AM | 11/25/2024 12:00:00 AM | |||||
7016 | AHMED HASAN AHMED HASAN | 810602512 | 39970222 | Abumariahasan@gmil.com | عدم الالتزام بالارقام التسلسلية وعدم احترام التواجد المرضى لمواعيد الانتظار - الموضع - اول دخولي للمركز اخذت رقم لحجز موعد وتقدمت لمكتب الاستقبال فقال لي الموظف انتظر رقمك التسلسلي ؛ وانا انتظر واذا بوجود عدد 2 من المرضى مع موظفة الاستقبال وفي حالة من السوالف والضحك والسلام وكانهم في مجلس للتعارف واخذ الوقت اكثر من 20 دقيقة وانا انتظر والموظف الاخر لم يستخدم الرقم انما دعى المريض الواقف بعدي لاعطائه الموعد ؛ وبعد هذا لما تقدمت لمكتب الاستقبال سالتني عن رقمي ؛ ماهذا الاسلوب ؟؟؟؟ واعطتني موعد الساعة 2 بعد منتصف الليل ؛ وتقول انتظر للساعة 12 ممكن مع حضور الطبيبة يتم ادخالك !!!! هذا وانا وصولي للمركز الساعة 9: 40 مساء - هل هذا مركز صحي او ديوانية للتعارف والسلام !!!!! كيف تطلبون من المرضى الالتزام بالرقم التسلسلي وموظفيكم غير ملتزمون !!!! |
تم الاتصال بالعميل و الاستفسار عن التفاصيل وقد أوضح العميل بان الشكوى على اسلوب التعامل مع المرضى و المهنية وطريقة ايصال المعلومات وقد أكدت له على أهمية اسلوب التعامل مع المرضى وكذلك المهنية في العمل وسيتم أخذ الاجراء المناسب مع الموظف بعد الاستماع إلى أقوالهم |
JHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-11-34258 | 11/25/2024 12:00:00 AM | 11/25/2024 12:24:11 PM | 11/25/2024 12:00:00 AM | |||||
7017 | Maryam Rahma | 940401673 | 39589222 | تم اخد موعد اونلاين لمركز النعيم الصحي (دكتورة هايدي) و تأخر الطبيب عن الموعد حوالي ربع ساعة مع عدم وجود مريض اخر في هذي الاثناء بعد الدخول الى الطبيب و قبل انه تستمع الى سبب الحضور كامل هاجمت الدكتور و ناقشت موضوع استمرار اخد سكليف في هذا الشهر للمرة الثانية مع اختلاف الاسباب و كأنه سبب الحضور هو السكليف و لم يتم الاكتراث لسبب الحضور بالقدر المطلوب حيث تم اخبار الدكتور بوجود الم في الحلق و الاذن فقامت بفحص الحلق فقط بشكل سريع و التغاضي عن الم الاذن مع العلم انه درجة الحرارة مرتفعة ايضا ولم يتم الفحص و استمرت في مناقشة السكليف باسلوب فض حتى غادرت الغرفة و هي استمرت في الكلام ! |
تم الاتصال بالمريضه وكذلك الجلوس مع الدكتوره هايدي من قبل رئيس مجلس الاداره وتبين أن الطرفين متناقضين في الكلام وتم الاعتذار للمريضه والتأكيد على الطبيب بفحص المريض بشكل كامل وعدم التركيز على الاجازات المرضيه والتركيز على الحالة الصحيه كما تبين أن الطبيبه أدخلت المريضه في الوقت المحدده للاستشاره في خلال النصف ساعة ولم تأخر المريضه |
NHC | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-11-42146 | 11/24/2024 12:00:00 AM | 11/25/2024 2:32:48 PM | 11/25/2024 12:00:00 AM | ||||||
7018 | fatema mohamed for ahmed hasan | 910605009 | 37566676 | delay in triaging and treatment |
nursing report the patient has been attended immediatly doctor report seeing the patient within 2 minutes of being called |
SJC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-11-32011 | 10/4/2024 12:00:00 AM | 11/26/2024 12:39:32 PM | 11/20/2024 12:00:00 AM | ||||||
7019 | mona ali | 650130251 | dr eman al majed refuse to see more than one complaint |
empesisi on agenda - setting during each consultation to avoid patient frustration |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-11-58461 | 10/20/2024 12:00:00 AM | 11/26/2024 12:42:49 PM | 10/20/2024 12:00:00 AM | |||||||
7020 | zahra khalil radhi | 800211154 | 33196119 | نسيان د. سلوى السماك طلب التحاليل الطبية سوء معاملة الطبيبة |
تم طلب التحاليل ولكن حصل سوء فهم أنكرت الدكتورة سلوى سوء المعاملة وأتهمت المريضة بالصراخ عليها وشتمها |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-11-75280 | 11/14/2024 12:00:00 AM | 11/26/2024 12:46:07 PM | 11/17/2024 12:00:00 AM | ||||||
7021 | زهراء ميرزا | 33141446 | في يوم الجمعة الموافق 20 سبتمبر 2024 حوالي الساعة 9 مساءاًأثناء تواجدنا في بيت الوالد في باربار قام أحد الأطفال يبلغ من العمر 3 سنوات بإعطاء طفل آخر يبلغ سنة ونصف قطعة حلاوة وقد أختنق الطفل وتحول لونه للأزرق بشكل كامل وقمنا بعمل الإسعافات الأولية إلا أن المحاولات باءت بالفشل ولم تستطع إنقاذة في اللحظات الأولى وقد جرينا لأقرب مركز صحي لأنقاذ الطفل إلا أننا تفاجأنا منطريقة التعاطي مع الحالة من قبل قسم التمريض والأطباء بمجرد وصول الطفل وأثناء نقله قام الطفل ببلع القطعة ولكن تعاطي الطبيبة في غرفة 7 د. شيماء لم يكن بشكل مناسب |
لم يخب قسم التمريض أهل المريض بنتيجة تقييم التصنيف ومدة الأنتظار المتوقعة |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-11-11593 | 10/1/2024 12:00:00 AM | 11/26/2024 12:59:40 PM | 11/1/2024 12:00:00 AM | |||||||
7022 | نادية محمد علي | 36610574 | بطىء في اجراءات خدمات الرعاية انتظار لمدة 3 ساعات لحصول على الخدمة التطعيم ممرضه ممرضه واحده مع متدربين يتم تدريبهم اثناء الخدمة |
تم الاتصال بالعميل وبعد مراجعه النظام اتضح انه المريضه حضرت الساعه 7 صباحا وموعد التطعيم كان 8.30 وتم البده في اجراءات التطعيم الساعه 07:45 وتم الانتهاء الساعه 08:45 وتم الشرح للعميل انه يجب في المرات القادمه الالتزام بالمواعيد لتفادي التاخير |
NAC | Administrative | Complaint | Waiting Period | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 24-11-39483 | 11/12/2024 12:00:00 AM | 11/26/2024 2:17:56 PM | 11/26/2024 12:00:00 AM | |||||||
7023 | siltan Ahmed | اوكي ونضيف المركز |
لا يوجد رقم للمراجع .. ملاحظته وشكره مقدر ونحن نسعى دائما لتقديم خدمات افضل |
HHC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-11-62388 | 9/30/2024 12:00:00 AM | 11/27/2024 8:48:47 AM | 9/30/2024 12:00:00 AM | |||||||||
7024 | Ahmed Farmazi | 33062211 | For Afternoon dental clinic: we came at 13:00 and been asked to waitfor ticket at 13:45 after 30 minutes. people started coming and stode by machine, we end up with having no ticket and no appointment. if it was first come first serve, then why it stars at 13:45? it should start when patient come. otherwise it is fight for your ticket not first come first serve and in bahrain, why we fight for dental care. |
تم الاتصال بالمراجع وقد اتضح انه تابع لمركز الكويت الصحي وقد قام بمراجعة المركز هناك مع ابنه الذي تعرض لاصابة بعد سقوطه في المدرسة وكان لديه نزيف في اللثه وتتحرك لديه 3 اسنان وعند تصنيفه من قبل التمريض طلب منه مراجعة مركز الشيخ عبدالله في الفترة الصباحية او مركز مدينة حمد الصحي للفترة المسائية، علما بانه قد حضر للعلاج في الساعة الواحدة ضهرا وكان بحاجة لمعاينة الطبيب فورا، تم شرح الية الحصول على المواعيد للحالات الطارئة وقنوات حجز المواعيد لضمان الحصول على المواعيد وتفادي الانتضار، كما تم التواصل مع المنسق الاول بمركز الكويت الصحي وابلاغه بالملاحظات، حيث ان مثل هذه الحالات يجب توجيههم فورا لمركز الشيخ عبدالله لأخذ العلاج اللازم |
HHC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 24-11-63205 | 11/6/2024 12:00:00 AM | 11/27/2024 9:01:25 AM | 11/11/2024 12:00:00 AM | |||||||
7025 | Amina Ahmed | 920508294 | 97333977296 | thawadiamina@gmail.com | السلام عليكم اكثر من مره أتواجه الى مركز صباح السالم منطقه ام الحصم مره لتنظيف جرح ابنتي لاتوجد مواعيد والان ابنتي مريضه فيها حرارة أبي أخذ موعد من برنامج صحتي لا يوجد إلا في بعد يومين اخلي بنتي مريضه لين متى ! واتصل في المستشفى طبعا من سنه ٢٠١٧ متعطل التلفون محد يرد على رقم الاتصال المواطن وين يروح إذا مستشفيات الحكومية مافيها مواعيد مستشفيات الخاصة مب كل من يقدر على تكاليفها |
السلام عليكم |
SKC | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-11-81604 | 11/27/2024 12:00:00 AM | 11/28/2024 11:21:55 AM | 11/28/2024 12:00:00 AM | |||||
7026 | SEDDIQA ABDULWAHAB ISA AHMED | 720804116 | 36196193 | انا أخت المريضة خلود عبدالوهاب عيسى أحمد( ٧٤٠١٠١٥٠١) ذهبت الى مركز جدحفص الصحي لأخذ إبر رفع المناعة بعد جرعة الكيماوي ورفضت موظفة الاستقبال استقبالي كمريضة وقالت اذهبوا الى مركزكم الصحي علما بأننا في كل مرة نأخذ إبر المناعة في مركز جدحفص بسبب إقامة المريضة في بيتي الكائن في جبلة حبشي ولولا تدخل إحدى الممرضات بشكل شخصي لرفضت استقبال المريضة في المركز حدث هذا يوم الخميس ٢٨ / ١١ / ٢٠٢٤ الساعة الرابعة مساء علما بأن مستشفى الملك حمد أخبرونا بأننا يمكننا أخذ الابرة في أي مركز من مراكز البحرين وكما ذكرت سابقا بأننا أخذنا الابرة سابقا في هذا المركز مما يدل على ان الحادثة تصرف شخصي من قبل موظفي الاستقبال حيث رفض كلاهما خدمة المريض وكان الموظفين رجل وامرأة أرجو اتخاذ اللازم مع جزيل الشكر |
تم التواصل مع صاحبة الشكوى وأخذ التفاصيل تم شرح للعميلة عن آلية تسجيل المرضى خارج المركز خصوصا وقت عمل مراكزهم الصحية كما تم تسجيل المريضة على التصنيف و الطبيب و أخذت العلاج اللازم
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JHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-12-56676 | 12/1/2024 12:00:00 AM | 1/7/2025 2:26:39 PM | 12/1/2024 12:00:00 AM | ||||||
7027 | فيصل | 37701558 | الى جميع الممرضات والممرضين رايت معاملتهم جدا رائعة وايضا اسلوبهم جميل مع جميع المرضى وحسن التعاون بينهم،، شكرا لكم على جهودكم الطيبة |
تم التواصل مع المراجع وشكره |
MJK | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-12-92549 | 11/29/2024 12:00:00 AM | 12/1/2024 12:11:48 PM | 12/1/2024 12:00:00 AM | ||||||||
7028 | GHADA ABDULLA SULTAN ALMOULANI | 910501513 | 39657045 | ghada.almoulani@gmail.com | I went to the hospital because I have a pulled muscle at my lower back. I had to wait half an hour for the doctor to call my name although there were no patients waiting before me. All other room received 2 - 3 patients while I was waiting. When I saw the doctor, she refused to give me voltarine, saying my BP is high. I told her I suffer from white coat hypertension and it’s not real, I have my regular normal readings from home. She said I should just take pills at home and suffer the pain as it’ll take 5 days to go away. She was rude, incompetent and not compassionate at all. This is a terrible attitude coming from individual who is supposed to help others, rather than keeping them waiting while she is on duty without having other patients. And after all the wait, she couldn’t even treat me. Such a disgrace! |
تم التواصل مع المريضة و شرح سبب عدم اعطائها الفولترين |
JHC | Proffesional | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-12-13293 | 12/2/2024 12:00:00 AM | 1/22/2025 11:31:29 AM | 12/2/2024 12:00:00 AM | |||||
7029 | Ali Ashgar Najmuddin | 640902910 | 36725236 | alilehri@gmail.com | I visited hoora health center on 26/11/2024 at 11:40 am to get my flu vaccination i was the only patient there> But still they made me wait fot more than 15 mintes before the sister came to give the injection is this acceptable |
WE CONTACT WITH PATENET & INFORMED HIM THAT WE HAVE ONTHER PATENT OCCUPAID IN INJECTION ROOM
CASE CLOSED ON 27/11/2024
NURSING SUPERVISIOR |
ALH | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 24-12-67265 | 11/26/2024 12:00:00 AM | 12/3/2024 9:33:54 AM | 11/27/2024 12:00:00 AM | |||||
7030 | mudasir wam | 00 | 36653700 | Reception/midwife& Doctore we had such a good experience at hoora health center , My wife as pregnant & everone frome the reception , midwife and doctore (Dr.Amal) was so polite & professional > They helped us in every way they could. I really like to extend a token of gratitude to all of them. |
تم التواصل مع المريض وشكره على الكلام الطيب الذي ذكره وانه واجبنا ونحن سعيدين بخدمة جميع المرضى ونسعد بمساعدتهم على أكمل وجه |
ALH | Administrative | Appreciation | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 24-12-20528 | 11/26/2024 12:00:00 AM | 12/3/2024 9:43:35 AM | 12/2/2024 12:00:00 AM | |||||||
7031 | MOHAMED KHALIL EBRAHIM MAKI | 750301899 | 39357222 | Mohamed.ke75@gmail.com | مساء الخير ،إلى متى مشكلة أولياء الأمور إلا ينتظرون بناتهم في مركز جدحفص الصحى والجلوس على الجوانب وداخل المستشفى وحجز جميع المواقف، والمرضى لايجدون مواقف وللاسف كسر واتالف الاعمدة الموجودة على الجوانب وللاسف دخول الاسعاف، هل يعقل لايوجد حل ⁉️مثل إغلاق البوبة الخلفية والاستعانة بمدخل المستشفى الامامية واغلاق البوبة لمدة ساعة أو نص ساعة لتنظيم الحركة للعلم مركز الولادة خارج الخدمة ،ويجب الاستعانة برجال امن المسنشفى وتنظيم الحركة وعدم السمع بالوقوف.والموضوع الثانية الشوارع الداخلية والارصفة والأعمدة واعلان المركز يحتاج تغير إلى متى الاهتمام (طرق تحتاج رصف) ⁉️مع خالص الشكر والتقدير والاحترام. |
تم التواصل مع العميل والاستفسار عن تفاصيل الشكوى حيث وضح العميل بأنها ليست شكوى وانما كانت للاستفسار لتطوير والارتقاء بخدمات المركز وقد اوضحت للعميل بالاجراءات المتخذه للحد من تجمع اولياء الامور داخل المركز الصحي وقد اثنى العميل بالجهود |
JHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-12-52416 | 12/3/2024 12:00:00 AM | 12/3/2024 11:33:01 AM | 12/3/2024 12:00:00 AM | |||||
7032 | بلقيس محمد | 480028060 | 37902037 | احضرت والدتي بلقيس محمد 480028060 لسحب دم منها المختبر والموظفة بالمختبر يوم الاربعاء صباحاً سحبت منها 4 اقراش دم ولم ينهوا العمل ويرسلو الدك وعندما حضرت والدتي للنتيجة اكتشفو الخطأ ولم يعتذر منها أحد |
This regarding the patient complaint received through the health center's complaint box. The patient claims to have arrived at the lab department last week and blood samples were drawn from her , upon visiting the doctor for the report she was informed that your lab request has not been collected The patient came to the lab and inquired the staff and claimed that she collected blood samples from her, the staff explained her that she did not collect venous samples but only finger prick since she was not fasting , and told her to come back the next day for the collection. There was misunderstanding between the two which led to a heated argument. It was explained to the patient (today on phone call with her daughter) that samples were not drawn and you were asked to come back later. The staff was also directly inquired and she mentioned that if there's been a mistake she would have informed the department at the same time. It has been emphasized to double check the requests and explain the patients clearly to avoid such issues in the future. (attaching the copy of the complaint form , for reference) |
NDC | Administrative | Complaint | Clinical Management (Treatment) | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-12-46533 | 11/18/2024 12:00:00 AM | 12/3/2024 11:33:41 AM | 11/19/2024 12:00:00 AM | ||||||
7033 | فاطمة جاسم | 35169655 | الاسنان لقد تأخرت عن موعد الأسنان لخمس دقائق على ما احصل بارك ولدي رضيعه في المنزل مع زوجي راجع من آخر ليل ليكلمني الدكتور ويقول خلاص لا يمكنني أن اعمل لك شيء |
تم التواصل مع المريضة في نفس الوقت حيث أنها كانت موجودة بالمركز الصحي وتم إعطائها موعد ليوم آخر على طبيب آخر |
NDC | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-12-20414 | 12/1/2024 12:00:00 AM | 12/3/2024 11:37:32 AM | 12/1/2024 12:00:00 AM | |||||||
7034 | SAYED HASAN AHMED MOHAMED SHARAF | 700803912 | 39222619 | خضر إلى المركز الصحي لوجود صوت عنده في الفك ولم يتم تحويله إلى السلمانية المريض يريد تحويل لمعرفة المشكلة |
تم التصال بالمريض لمعرفة تفاصيل الشكوى تم اغلاق الشكوى بعد معاينة المريض و تحويله لعمل أشعة للفك ومن ثم تحويله إلى السلمانية اذا استدعى الامر |
JHC | Proffesional | Complaint | Clinical Management (Treatment) | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-12-37513 | 12/1/2024 12:00:00 AM | 12/3/2024 2:14:48 PM | 12/1/2024 12:00:00 AM | ||||||
7035 | حليمة سهوان | 891114467 | 39577581 | umkawther21@gmail.com | السلام عليكم ورحمة الله وبركاته الموضوع: عدم توفر مواعيد بتاريخ اليوم عبر برنامج صحتي بالاشارة الى الموضوع اعلاه احتاج الى موعد بتاريخ اليوم ولكن البرنامج يبين بعدم توفر مواعيد وان المواعيد المتوفرة لتاريخ الغد واليومين الذي يلية وانا اشعر بالارهاق الشديد والتعب |
تم التواصل مع المراجعة و حجز موعد لها على غرفة 8 الساعة 9:15 صباحاً، حيث تم التوضيح أن الطببة المطلوبة في إجازة سنوية لذا لم تتمكن من حجز موعد عليها. |
BQC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-12-13087 | 11/4/2024 12:00:00 AM | 12/3/2024 2:25:40 PM | 11/4/2024 12:00:00 AM | |||||
7036 | لا يوجد | لا يوجد | لا يوجد | no@email | الرجاء زيادة عدد الكراسي الموجودة بالطابق العلوي حيث أن كبار السن و منهم من هو متألم و حتى الصغار أيضاً واقفين. الرجاء الاهتمام بالموضوع. من مريض عانى من الوقوف فتألم من رجله. |
لا يوجد إسم أو رقم اتصال، لكن تم معاينة المكان و تم زيادة الكراسي لأقصى عدد ممكن حسب المساحة المتوفرة. إلا أنه لوحظ أن بعض المرضى ينتظرون وقوفاً أمام غرفة الطبيب رغم توفر المكان على الكراسي في قاعة الانتظار، علماً أنه لا يمكن وضع كراسي في الممرات و أمام غرفة الطبيب. |
BQC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-12-13416 | 11/12/2024 12:00:00 AM | 12/3/2024 2:28:05 PM | 11/12/2024 12:00:00 AM | |||||
7037 | لا يوجد | لا يوجد | لا يوجد | no@email | ماء الكولر بارد جداً |
لا يوجد إسم أو رقم اتصال. بالنسبة للمبردات فإنه للأسف لا يمكن التحكم بدرجة البرودة كما أن الماء الحار مغلق لدواعي السلامة. إلا أنه يمكن خلط الماء البارد أو استخدام جهة الماء الحار حيث سيكون بدرجة حرارة الغرفة. |
BQC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 24-12-44576 | 11/25/2024 12:00:00 AM | 12/3/2024 2:29:52 PM | 11/25/2024 12:00:00 AM | |||||
7038 | أحمد الطشاني | 950606944 | 39253952 | ahmedfahad00@gmail.com | حجزت موعد قبل يومين يوم الموعد 2/12 جئت قبل 15 دقيقة اخدت رقم في الاستعلامات انتظرت نصف ساعة مع عدم وجود احد غيري عنده رقم انتظار ؟! اذا فاتني الموعد من ستحمل المسؤلية |
تم الاتصال بالمراجع و تبين أن لديه موعد مسبق مما يعني أنه لا داع لأخذ رقم من الاستقبال و يمكنه التوجه للطبيب مباشرة و انتظار استدعائه حسب الموعد. |
BQC | Administrative | Complaint | Waiting Period | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-12-21257 | 12/3/2024 12:00:00 AM | 12/3/2024 2:32:37 PM | 12/3/2024 12:00:00 AM | |||||
7039 | YUSUF MERZA AHMED ALHERZ | 810702797 | 39889228 | yousif.alherz1981@gmail.com | ذهبت مع بنتي عمرها 8 سنوات مستشفى جدحفص الصحي مريضة زكام وبلاعيم وصخونه ذهبت للتسجيل وحولتنا على التشخيض وبعد انتظار تقريبا 20 دقيقة عند التشخيص طلبو منا الذهاب للتسجيل و التسجيل قال لنا الموظف لايوجد مواعيد الا ساعتين كيف طفله مريضة ان تنتظر ساعتين وهي مريضة و ذهبت إلى مسؤولة الاطباء اخبرتني بنفس الشي لا يوجد مواعيد الا بعد ساعتين انتظار هل يعقل ان تنتظر طفلة عمرها 8 سنوات ساعتين وهي متعبة من المرض ارجو منكم النظر في هذا الامر ولكم مني جزيل الشكر و التقدير و الاحترام |
تحية طيبة وبعد ،،، بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 11/11/.2024 تم التواصل مع صاحب الشكوى يوسف الحرز الرقم الشخصي: 810702797 واعلامه بأن نظام التصنيف المتبع هو نظام دولي يقوم على تصنيف الحلات حسب اولويتها وشدتها، وان حالة ابنته تم التعامل معها على حسب المعايير المطلوبة للعلاج وعلى اكمل وجه من قبل قسم التمريض حيث تم قياس جميع العلامات الحيوية والتي كانت تشير الى استقرار الحالة كما ان تأخير المواعيد ليس من مهام قسم التمريض.
هذا ما لزم للتوضيح مع خالص شكري وتقديري رئيس قسم التمريض اسمهان العرادي 11/11/2024 |
JHC | Proffesional | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 24-12-64190 | 11/11/2024 12:00:00 AM | 12/3/2024 2:33:41 PM | 11/11/2024 12:00:00 AM | |||||
7040 | محمد حسين رويلي الحردان | 39290016 | bo.weal76@icloud.com | شكوى على الاستقبال وماشفت عندهم مرضى وشفت اخر ليل خدمة سيئه خاصة الاستقبال عند مريض يصيح من بطنه ويقولون لي باجر الموعد والحين الساعة 12 صباحاً |
تم الاتصال بالمراجع وشرح له نظام المواعيد وبانه يتم تسجيل على اقرب موعد وتم اخباره بان المواعيد لليوم الثاني وان هذه المواعيد المتوفره الا في حاله الطوارئ وتقييم المريض من قبل التمريض ان كانت حالته طارئه يتم تسجيله والمراجع لم يكن بحاله طارئه
|
HKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 24-12-61231 | 11/6/2024 12:00:00 AM | 12/4/2024 9:37:40 AM | 12/4/2024 12:00:00 AM | ||||||
7041 | جنات محمد حسين | 35578844 | خدمه سيئه جدا وخدمه الاستقبال سيئه والمستشفى خاليه والمواعيد خاليه انا مريضة جدا والمستشفى خالية ومافي اعتناء وحالتي حرجه والمواعيد الى باجر شفت الاخر ليل |
تم الاتصال بالمراجع وشرح له نظام المواعيد وبانه يتم تسجيل على اقرب موعد وتم اخباره بان المواعيد لليوم الثاني وان هذه المواعيد المتوفره الا في حاله الطوارئ وتقييم المريض من قبل التمريض ان كانت حالته طارئه يتم تسجيله والمراجع لم يكن بحاله طارئه |
HKC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 24-12-77302 | 11/6/2024 12:00:00 AM | 12/4/2024 9:47:35 AM | 12/4/2024 12:00:00 AM | |||||||
7042 | محمد احمد سهوان | 33300579 | نفاذ المواعيد في أوقات مبكره |
تم الاتصال بالمشتكي واخباره بقلة عدد الأطباء وعدد المرضى الحضور من الصباح الباكر فيتوجب عليه حجز المواعيد من الصباح عن طريق 80007000 أو برنامج صحتي فعجبته الفكرة ليطبقها ويعلمها أهله وأصحابه |
NHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 24-12-76293 | 11/27/2024 12:00:00 AM | 12/4/2024 10:00:24 AM | 12/1/2024 12:00:00 AM | |||||||
7043 | موزة العامر | 850701155 | 33255537 | أفيدكم ان في تمام الساعه الثانيه وعشر دقائق توجهت للمركز الصحي عراد حيث اني كنت احتاج لطلب تحويل ومراجعه الطبيب لاني تعبانه الا اني تفاجأت انهم يرفضون ادخالي ويقولون ان المواعيد مزدحمه وللعلم لايوجد مرضى وبركاته السيارات لاتوجد بها الا ٦ سيارات وهدوء المشفى لماذا هذا التهاون في العمل والتنظيم حيث أخبروني بأن اذهب للطوارئ حالتي لاتستدعي للطوارئ يرجى ارسال مجموعه مسؤله للنظر في الموضوع حيث تم اخباري ان انتظر حتى الساعه ٧ للذهاب لمركز الحد |
تم التواصل مع العميل وتم توضيح آلية اخذ المواعيد وطرق اخذ المواعيد وتم التوضيح انه في اغلب الاوقات يكون المركز غير مزدحم بسبب انه اغلب المرضى يحضرون على المواعيد المحدده . وبخصوص التصنيف تم توضيح اليه التصنيف وتم اخبارها سيتم رفع ملاحظات التصنيف الى مشرف القسم التمريض لعمل اللازم |
NAC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-12-64718 | 12/3/2024 12:00:00 AM | 12/4/2024 2:23:33 PM | 12/4/2024 12:00:00 AM | ||||||
7044 | Karine | 871281988 | 97338916521 | karina.gitinova@bk.ru | Which attached form should I fill out? It seems your app is not working properly. Which organization in Bahrain has the right to intervene in matters related to amounts paid? Where should I go if I paid for a medical center service but did not receive it? |
بسم الله الرحمن الرحيم تم الإتصال بالمراجع وإبلاغه بأن تم تحديث بياناته ويمكنه الحضور شخصيا للعلاج او بحجز موعد على الموقع او بالتواصل عن طريق خدمة مركز الإتصالات لحجز الموعد مع تحياتي إسماعيل درباس إداري المركز |
SKC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 24-12-87694 | 12/5/2024 12:00:00 AM | 12/5/2024 8:15:23 AM | 12/5/2024 12:00:00 AM | |||||
7045 | aysha ali | 39991971 | عن حدث يوم السبت الساعه 3:30 27/10/2024 شكوى عن د. محمد الحجيري |
تم الاتصال بالمراجعه وتبين بانها قد قامت بكتابه شكوتين في نفس الفتره وتم لفت نظر الطبيب |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 24-12-85813 | 11/11/2024 12:00:00 AM | 12/5/2024 8:28:42 AM | 12/4/2024 12:00:00 AM | |||||||
7046 | aysha ali | 39991971 | 830508740@me.gov.bh | شكوى ارجو رئيسه القسم د.لنا الخاجه عن تعامل الدكتور محمد الحجيري سوء المعامله ارجو الاتصال وكان الحدث 27/10/2024 موافق السبت الساعه 3:30 ظهر |
تم الاتصال للمريضه - وتم لفت نظر الطبيب بحسن التعامل مع المريض. |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 24-12-22363 | 11/10/2024 12:00:00 AM | 12/5/2024 8:27:56 AM | 12/4/2024 12:00:00 AM | ||||||
7047 | asma marzooq saad | 39553384 | غرفه 2 الساعه 5:56 صباحا الدكتوره قليله ادب وغير محترمه وكنت اتكلم عن مريضه وقالت لي طلعي من الغرفه بدون اي احترام الطبيبه مفروض ملاك رحمه مب قليله ادب |
تم الاتصال بالمراجعه مرتين ولم يتم الرد
وتم لفت نظر الطبيب |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-12-62961 | 11/25/2024 12:00:00 AM | 12/5/2024 8:33:57 AM | 12/4/2024 12:00:00 AM | |||||||
7048 | لايوجد | 34117557 | ماعدا دكتوره غرفه رقم 5 ( اسلوب جدا سيئ ) غرفه رقم 5 تاريخ 13/11 الساعه 2:26 ( لايوجد اسلوب ) اسلوب سيئ |
تم الاتصال مرتين ولايوجد رد تم لفت نظر الطبيب |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 24-12-29839 | 11/13/2024 12:00:00 AM | 12/5/2024 8:40:41 AM | 12/4/2024 12:00:00 AM | |||||||
7049 | عمر العطاوي | 88050246 | 35009390 | omer.al36wi@gmail.com | إلى من يهمه الأمر افيدكم علما اني في شهر أكتوبر توجهت إلى مركز الحروة الصحي لعيادة الإقلاع عن التدخين وتم تزويدي برقم التسجيل اتصلت بالرقم وتم تسجيل بياناتي وقال لي الموظف انه سيتم التواصل معك وتحديد المواعيد وللأسف لم يتم الاتصال بي فعاودت الكرة في شهر نوفمبر حيث ان الموظفة استنكرت الامر ولحد اليوم لم يتم التواصل معي فارجو من حضرتكم اللاطلاع على طلبي في اقرب وقت ممكن |
بناء على الشكوى المرفقة والمتعلقة بقسم التمريض حيث ان القسم معني بتلقي مكالمات الخط الساخن لعيادة الإقلاع عن التدخين الاجراء: تم الاتصال بصاحب الشكوى وقال انه مجرد استفسار لعدم ورود اتصال وتم اخبارة بان المواعيد بعيدة وسوف يتم التنسيق لتقريب الموعد وتم اخبار منسقة العيادة بذلك وقد أقفلت الشكوى بتاريخ 8/12/2024 |
ALH | Administrative | Complaint | Appointments | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 24-12-37440 | 12/8/2024 12:00:00 AM | 12/8/2024 11:27:33 AM | 12/8/2024 12:00:00 AM | |||||
7050 | فاطمه المزين | 910907099 | 33582199 | السلام عليكم ورحمة الله وبركاته لدي مشكلة في برنامج صحتي حيث ان عنواني على مركز النعيم الصحي ولكن يظهر لي في البرنامج مركز البديع الصحي وقد مسحت البرنامج واعدت تنزيله ومازالت لدي مثل المشكلة وهذا يشكل لي مشكلة في حال رغبت ان احجز مواعيد على مركز النعيم الصحي راجية منكم العمل على هذه المشكلة ولكم مني جزيل الشكر و الامتنان |
تم الاتصال لمركز البديع الصحي لازالة الربط لطبيب العائلة السابق وتم الاتصال للمريضه واخبارها بذلك وبامكانها حجز المواعيد عن طريق صحتي |
NHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-12-46340 | 12/5/2024 12:00:00 AM | 12/8/2024 12:01:27 PM | 12/8/2024 12:00:00 AM | ||||||
7051 | Masooma Hassan | 810906180 | 36668815 | masaqeel81@gmail.com | ذهبت لمركز عالي الصحي الساعة 6:50 او قبل باب المركز مغلق والمرضى جميعهم على الباب ينتظرون وبدون ترتيب فتح السيكورتي الباب الساعة 7 وركض جميع المرضى نساء ورجال مع بعض والذي حضر من وقت لم يحصل على رقم لموعد اسنان والذي حضر متأخر حصل على رقم شنو هذا النظام اللي يقولك اركض وانت داخل المستشفى بين الرجال والنساء عشان تلحق يعني مريض والم اسنان ومو نايم وفوقها تعال اركض واذا ما ركضت مالك رقم محد قال لك ما تركض |
تم التواصل هاتفيا مع مقدمة الشكوى وابلاغها انه بإمكانها حجز موعد اسنان عن طريق مركز الاتصال 80007000 او الحضور للمركز في الساعة الواحدة والنصف لحجز موعد اسنان للفترة المسائية تجنبا للازدحام في الفترة الصباحية |
AHC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-12-84302 | 10/13/2024 12:00:00 AM | 12/9/2024 7:48:19 AM | 10/13/2024 12:00:00 AM | |||||
7052 | Zahraanabi Ali | 910302472 | 39117170 | joodflowers1991@gmail.com | السلام عليكم انا اعاني لفترة طويلةى من صعوبة علاج الاسنان وذلك لصعوبة الذهاب للمركز الصحي لبعد مسافته وهو في الرفاع الشرقي حدث لعدم متابعتي اسناني بعد الحمل تكسر في احد الاسنان مع انكسار الحشوة في السن الآخر ولاني ام حديثة وعندي طفلة لا يتجاوز عمرها السنتين لكي اذهب للمستشفى احتاج لأن اضعها في حضانة والدتي وذلك صعب لبعد مسافة المركز الصحي علي وبيت والدتي والمنطقة التي اسكنها (دمستان) هل يمكنكم تحويل ملفي الشخصي للمركزالتابع للمنطقة التي تسكنها والدتي وهو مركز عالي الصحي لأتمكن من العلاج والآن ايضا اعاني من مشاكل صحية واحتاج لعمل تحاليل الدم ولكن صعب علي الذهاب للمركز الصحي برفقة الرضيعة احتاج دائما مساعدة لحضانتها ووالدها في الصباح يذهب للعمل ارجو منكم مساعدتي فقط خلال هذه الفترة لأتمكن من تفادي استمرار او زيادة المشاكل الصحية لدي |
تم التواصل هاتفيا مع مقدمة الاستفسار وابلاغها بطريقة تحويل العلاج لمركز عالي الصحي |
AHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-12-86597 | 11/11/2024 12:00:00 AM | 12/9/2024 8:01:06 AM | 11/12/2024 12:00:00 AM | ||||||
7053 | Fadheela Alaraibi | 690901860 | 39343592 | umalisamsung@gmail.com | السلام عليكم انا فضيلة عباس وليد أمر طالبة في مدرسة الوفاء الثانوية وتعاني ابنتي من حساسية اكزيما تتهيج بالرطوبة مما يؤثر على صحتها توجهت الى الدكتورة منال عبدالله مدن المصلي في مركز عالي الصحي بتاريخ 13 نوفمبر 2024 للحصول على تقرير طبي وذلك استجابة لطلب إدارة المدرسة ولكن للاسف الدكتورة تفتقر لاسلوب وتفتقر للمهنية تتعامل بأسلوب مستفز للمريض ورفضت اغطاء التقرير بحجة انها لا تتابع الحالة بشكل دائم بالرغم من اننا وصفنا لها الحالة وشرحنا اعراض التهيج اطلب منكم النظر في هذه الشكوى والتأكد من اتخاذ الاجراءات المناسبة لضمان احترام حقوق المرضى وتقديم الرعاية الصحية اللازمة واتطلع لاستجابتكم السريعة وحل المشكلة في اسرع وقت |
تم التواصل مع مقدمة الشكوى وتقديم الاعتذار لها وحجز موعد لها مع طبيبة أخرى لكتابة التقرير الطبي كما تم تغيير طبيب العائلة حسب طلبها |
AHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-12-59839 | 11/13/2024 12:00:00 AM | 12/9/2024 8:13:53 AM | 10/14/2024 12:00:00 AM | |||||
7054 | Mohammed Jameel | 830404880 | 33911980 | name@gmail.com | سلام عليكم المواطن محمد جميل الدغاس ذهبت الى مركز عالي إلى علاج في ساعة 3 ظهر ولم اتلقه العلاج بسبب لا يوجد مواعيد في مركز عالي الصحي |
تم التواصل هاتفيا مع مقدم الشكوى وابلاغه ان عليه حجز موعد مسبق عن طريق مركزالاتصال 80007000 او عن طريق برنامج صحتي لضمان حصوله على موعد في الوقت الذي يناسبه |
AHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-12-00249 | 11/17/2024 12:00:00 AM | 12/9/2024 8:21:14 AM | 11/18/2024 12:00:00 AM | |||||
7055 | Mohamed Abdulrasool | 010608940 | 33864411 | minevgdj77@gmail.com | السلام عليكم تاريخ 19 من هذا الشهر ذهبت للمستشفى بسبب مرضى وكتبت الطبيبة لي عذر طبي ولكن العذر الطبي لم ينزل لي في الموقع الالكتروني او لم اعرف كيف احصل عليه ارجو مساعدتي اذ اني احتاجه لمكان العمل |
تم التواصل مع مقدم الاستفسار وابلغنا انه تمكن من الحصول على الاجازة المرضية |
AHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-12-31638 | 11/20/2024 12:00:00 AM | 12/9/2024 8:27:19 AM | 11/21/2024 12:00:00 AM | ||||||
7056 | Hussain Habib | 860804712 | 33446443 | 7ussain7abib@gmail.com | السلام عليكم أكثر من مرة مراجعة المستشفى ويقولون لا يوجد مواعيد اذا تحب نحولكم على مستشفى انجنير بعد الساعة 7 لأن انجنير ما يستقبلنا قبل يكون ان مركزنا مفتوح الى الساعة 7 مع العلم ان لا يوجد مراجعين في المركز الا كم واحد واغلب الناس يرجعونها لازم تشوفون لنا حل معاهم مركز عالي الصحي الساعة 3:20 |
تم التواصل هاتفيا مع مقدم الشكوى وابلاغه ان عليه ان يحجز موعد مسبق عن طريق مركز الاتصال 80007000 او عن طريق برنامج صحتي لضمان الحصول على موعد في الوقت الذي يناسبه |
AHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-12-46496 | 12/2/2024 12:00:00 AM | 12/9/2024 8:34:31 AM | 12/2/2024 12:00:00 AM | |||||
7057 | Suad Khalaf | 690046081 | 66999619 | dr.suadkhalaf@gmail.com | لا توجد مواعيد في مركز عالي الصحي لليوم 9 ديسمبر 2024 الا بعد يومين ما هو في نظركم الحل اذا واحد اصابته وعكة صحية قعد الصبح ولا يقدر يذهب للعمل ولا هي اول مرة دائما لا توجد مواعيد في نفس اليوم. |
تم التواصل مع مقدمة الشكوى وابلاغها انه في برنامج صحتي يظهر لها مواعيد طبيب العائلة والاطباء الذين معه في نفس المجموعة فقط ( وحين خروج احدهم في اجازة او تغطية لأي من العيادات التخصصية يظهر انه لا يوجد لديخه مواعيد لهذا اليوم). وعند عدم تكمنها من التسجيل بإمكانها الاتصال على مركز الاتصال 80007000 لحجز موعد على اي طبيب من اطباء المركز |
AHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 24-12-21513 | 12/9/2024 12:00:00 AM | 12/9/2024 12:28:46 PM | 12/9/2024 12:00:00 AM | |||||
7058 | Marwa Milad | 36774134 | قدمت شكوى من فترة على اني غيرت عنواني وللحين في صحتي ما تغيرت المستشفى، خبروني اروح المركز نفسه واختار الطبيب وبيتغير ورحت بالفعل من تاريخ ٢٤-١١ وللحين اذا ادش صحتي ما تغيرت يعني اذا بحجز موعد في صحتي يصير على المستشفى القديم للحين |
تم التواصل مع المريض من قبل مسؤول السجلات الصحية وعمل اللازم |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-34910 | 12/2/2024 12:00:00 AM | 12/9/2024 1:33:36 PM | 12/2/2024 12:00:00 AM | |||||||
7059 | Noof Jameel | 39950587 | امس رحت المركز وتعالجت وخذيت عذر وقالوا لي يطلع العذر انلاين وامس لين اليوم احاول ادخل كله يقولون لي حصل خطأ وكل بياناتي عدل !!!اتمنى تحلون مشلكتي |
تم التواصل مع المريضة وعمل تحديث بياناتها وحل الموضوع |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-76545 | 12/3/2024 12:00:00 AM | 12/9/2024 1:35:29 PM | 12/3/2024 12:00:00 AM | |||||||
7060 | لميس ابراهيم | 35370910 | اريد رفع شكوى عن مستشفى انجنير الصحي مدينه عيسى التعامل سيء جدا دخلت الى الطوارء غرفه التصنيف انتظرت حوالي نص ساعة بعدها انتظرت مره اخرى للدخول الى الطبيبه التي استغرق منها الوقت 45 دقيقه تقريبا لم تنادي اسم اي مريض وانا كنت مريضه جدا اتألم كثيرا لا يوحد مراعه ابدا وتسألني الدكتوره كيف تريديني ان اساعدك ؟؟ من هو الطبيب هل هذا سؤال معقول يخرج من طبيبه متعلمه المفروض انتِ تخبريني ماذا افعل لم يعطوني حتى ابره مسكنه اخبرتها تعطيني حبوب وخلاص لكي اعود للبيت وارتاح من المستشفى السيئه |
تم التواصل مع والد المريضة من قبل مسؤولة الاطباء وتبين ان سؤال الطبيبة عن كيف يمكنني ان اساعدك ازعج المريضة بحكم ان الطبيب له دراية بطرق العلاج وتم التوضيح له ان هذه جملة تقال دائما وقد تلقت المريضة العلاج اللازم بحسب والد المريضة وقد تم الطلب من الوالد بإبلاغ المريضة عن التواصل معه |
YAE | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-65528 | 12/4/2024 12:00:00 AM | 12/9/2024 1:38:18 PM | 12/4/2024 12:00:00 AM | |||||||
7061 | Aisha Alshawoosh | 34200446 | رحنا المستشفى الساعة ٧ ونص الكونتر حولنا عند التصنيف وكل تمام رحنا الكونتر مرة ثانية حق ناخذ موعد صاحب الكونتر كان لابس بدلة قال لنا اجرب موعد الساعة ٩ و ٢٠ دقيقة قلنا اوكي رحنا مشوار بسيط ورجعنا قبل موعدي بنصف ساعة دخلت عند الدكتورة غرفة ٩ قلت لها اذا نادت باسمي تقول ناديت اسمج مرتين قلت لها الكونتر ماعطيني الموعد الساعة ٩ و٢٠ دقيقة تقول هاي الوقت موعد البريك مالي وانتي موعدج الساعة ٩ و ٥٠ دقيقة قلت لها الكونتر قالي الساعة ٩ و٢٠ دقيقة تقول لاء مايصير يوم طلعنا منها نادت على مريضة واهية توها قايلة لنا ان احين موعد البريك مالها |
تم التواصل مع المريضة والاستماع الى الشكوى والاعتذار منها على ما حدث وسيتم التنويه على الكاتب بخصوص تزويد المرضى بمعلومات الموعد بشكل بشكل دقيق |
YAE | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-87330 | 12/8/2024 12:00:00 AM | 12/9/2024 1:40:55 PM | 12/8/2024 12:00:00 AM | |||||||
7062 | Edna Quijano | 35441881 | I went to yusif engineer hospital last night and I feel so embarrassed with the Doctor. Doctor told me that I don't have right to go there for my case coz it's not emergency. And she told me instead my turn she should take other patient more than my case. And she not even give medication. She told me only emergency case. Also I'm in pain for my case that's why I go to hospital. If it's emergency only from the triange or reception should not accept. I'm also a PT need cure |
تم التواصل مع المريضة وكذلك الطبيبه وتبين انه كإجراء روتيني بعد تقديم الخدمة للمريضة ومعالجتها تم توعية المريضة بالنظام الجديد بقصد نشر التوعيه للمرات القادمه وقد تفهمت ذلك |
YAE | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-67337 | 12/8/2024 12:00:00 AM | 12/9/2024 1:42:49 PM | 12/8/2024 12:00:00 AM | |||||||
7063 | علي جمال علي | غير مسجل | 36532300 | الشكر الجزيل لكل طاقم التمرض و على رأسهم الأستاذة بدور |
تم التواصل مع العميل و شكره |
IHC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 24-12-23276 | 11/17/2024 12:00:00 AM | 12/10/2024 12:24:38 PM | 11/18/2024 12:00:00 AM | |||||||
7064 | Layla Alaswad | غير مسجل | 35501399 | الشكر و الثناء لدكتورة فاطمة السيد في مركز الصحي سند بصراحة ما قصرت وياي في خلع أسناني بشكل ممتاز و اااه يوفقها يارب يحعل منصبها إلى أعلى . |
تم التواصل مع العميلة و شكرها |
IHC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-12-65733 | 11/17/2024 12:00:00 AM | 12/10/2024 12:41:43 PM | 11/17/2024 12:00:00 AM | |||||||
7065 | Maryam Baqer | 960103295 | 36692128 | موظفين استقبال مركز مدينه عيسى الصحي تعاملهم مع المرضى و المراجعين سيء جدا جدا غير متعاونين لا اسلوب ولا اخلاق.
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تم التواصل مع العميلة و الاعتذار منها ، و تم إبلاغ موظفين الاستقبال بالشكوى و التأكيد عليهم بأخذ الشكوى و ملاحظات العميلة بعين الاعتبار. |
IHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-12-39315 | 11/17/2024 12:00:00 AM | 12/10/2024 12:52:41 PM | 11/17/2024 12:00:00 AM | ||||||
7066 | Sama Mahdi | 931209218 | 34179493 | samoy93@gmail.com | السلام عليكم و رحمة الله و بركاته بسم الله الرحمن الرحيم اتقدم بهذه الشكوى للمرة الثالثة للابلاغ عن سوء التعامل المتقصد و الواضح بشكل شخصي بإتجاهي و الذي قد تكرر سابقا عدة مرات و أبلغت من قبل مرتين و لم يتوقف التقصد بهذا التعامل السيء بشكل واضح الى الان و انا اتعرض لهذا منذ ٣ سنوات و ذلك من قبل عاملة استقبال في مركز مدينة عيسى الصحي و ارجوا التواصل معي عاجلا و الاتصال بي لفتح تحقيق او سأتجه الى سبل أخرى.. ففي هذه المرة تعاملها السيء وصل لحد ان ترى ابني يتلوى من الالم امام الجميع في المركز و انا احمل بطاقة من الرعاية العاجلة لحالات الطوارئ و هي تتجاهلني و تتصل في الهاتف بعد ان تختار رقم لتجعلني اقف انتظر و اكلمها و تتجاهلني و ابني يتلوى الما و الرجاء ان يتصل بي احد غير عاملة الاستقبال نفسها كما حدث في شكواي سابقا فقد اتصلت بي بعد الشكوى للتتعارك مع هاتفيا و تقل ادبها و تكبر المشكلة.
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تم التواصل مع العميلة و الاعتذار منها ، و أوضحنا لها بأن الموظفة كانت منشغلة مع إحدى طبيبات المركز لأمور تتعلق بالعمل ، كما أننا نوكد للعميلة بأنه سيتم الاخذ بجميع ملاحظاتها بعين الاعتبار و توجيه الموظفة المعنية. |
IHC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-12-23245 | 11/27/2024 12:00:00 AM | 12/10/2024 12:57:43 PM | 11/27/2024 12:00:00 AM | |||||
7067 | Yousif Almuharraqi | 910501700 | 33188466 | y.almuharraqi@gmail.com | تم الاتصال بي من قبل المستشفى عدة مرات لتحديث تطعيمات اطفالي في النظام حيث انهم قد تطعمو من مستشفيات خاصه وللأسف الشديد لاتوجد اي خدمه الكترونيه او ايميل او واتساباو اي نوع من انواع التسهيل على المواطن سبق وان اقترحت في النظام، والتحديث فقط وقت الدوام الرسمي من الاحد الى الخميس، ولا يمكنني الذهاب فأرست السائق مع دفتر التطعيم للتحديث، مع الاسف الشديد موظفه الاستقبال رفضت حتى التحدث لي عن طريق السبيكر في الهاتف ورفضت مساعدة السائق وارشاده، اهكذا يتم التسهيل على المواطن؟ اهكذا هو مستوى الخدمات في المستشفيات الحكوميه؟ لايتم تطوير الخدمه رغم اني اقترحت اني سأقوم بفتح واتس اب ويب من جهاز الموضفين على رقم المستشفى نفسه للتسهيل عليهم واقترحت ان يتم عمل ايميل لأرسال صور ولكن للأسف لاتطوير ولا مساعده.
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تم التواصل مع العميل و أوضحنا له بأن تحديث بيانات التطعيم تتطلب المراجعة الشخصية لقسم الرعاية ، و تم الاعتذار منه و أبلغناه بأنه ستم أخذ شكواه و ملاحظاته بعين الاعتبار. |
IHC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-12-86849 | 11/28/2024 12:00:00 AM | 12/10/2024 1:06:16 PM | 11/28/2024 12:00:00 AM | |||||
7068 | Naeema Alsaegh | 911007261 | 33325022 | السلام عليكم أخذت جدتي إلى المشفى وهي تعاني من دوار وهي كبيرة في السن لا تقوى على الحركة ذهبنا للطوارئ وبعد ذلك أخبرنا بأن نذهب إلى الدكتور على الرغم من أنها كانت حالة طارئة إلا أننا تأخرنا في الدخول لأن (الدكتورة فاطمة) قمر كانت مشغولة وعندما دخلنا أخبرتنا بأن نعيد قراءة الضغط وذهبنا ورجعنا لها و أخبرتنا بأن تعمل تخطيط قلب وذهبنا ورجعنا لها مرة أخرى المشكلة هنا بأن جدتي مريضة ولا تتحمل الحركة ذهاب وإيابا والدكتور المراقب للحالة يجد له أن يجعل المريض ينتظر في التمريض لا أن يجعله يذهب ويأتي خصوصا إذا كان كبير بالسن ويعاني دورا بالحركة يرجى من مركز مدينة عيسى الصحي النظر في هذا الموضوع والانتباه للمرضى كبار السن شكرا لكم |
تم التواصل مع حضرتكم بشأن الشكوى المرفوعه بخصوص تعامل الطبيبة فاطمة قمبر مع جدتها وهي كبيرة في السن، تم التواصل مع المريضة لمعرفة تفاصيل حضور جدتها للعيادة وتنقلها بين عيادة الطبيب والتمريض وهذا لا يتناسب مع بروتوكول رعاية المرضى لكبار السن وأن على الطبيب مرعاة ذلك أثناء العلاج ، تم التنبيه على الطبيب بضرورة مرعاة كبار السن في تقديم الخدمة الصحية، كما تم الأطمئنان على صحة جدتها وأشتكت بمعاناتها مع الدوخه بعد وصف علاج الضغط وطلبت من المريضة شخصيا بإصطحاب الجدة وسأقوم بمعاينتها وتقديم المشورة الطبيه. |
IHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-12-22816 | 11/25/2024 12:00:00 AM | 12/10/2024 1:20:36 PM | 11/25/2024 12:00:00 AM | ||||||
7069 | Muslim Muhammad | 000715352 | 32057394 | Muslim_mohd@yahoo.com | Dear Isa town health center management .I am writing to express my satisfaction with the service I received during my appointment with Dr. Fatima Abdullah AHMED Cumber on 25 of November 2025 at 8:30 AM despite arriving on time I wait 35 minutes without being cold When I knocked on the door after 40 minutes she was not there after 45 minutes. She finally called me only to inform me that I needed to book a new appointment. This delay caused me to miss another appointment with the dental department. Both my father and I have faced similar issue with this doctor which and unacceptable please address this matter urgently sincerely, Muslim Adam Sent from my iPhone |
تم التواصل مع العميل بخصوص تعامل الطبيبة فاطمة قمبر مع المريض مسلم ، تم التواصل مع المريض لمعرفة تفاصيل الحادثة حيث أنه في نفس اليوم الذي حصلت فيه المشكله حضر المريض لي وتم حل الموضوع بأنه تم تسجيله على طبيبة آخرى في نفس المجموعة لأخذ المشورة الطبية وطلب تغيير طبيب العائلة وتم إعطائه استمارة تغيير الطبيب، تم التواصل مع الطبيبة في نفس اليوم وأخبرتني بأنها قامت بإستدعاء المريض مرات متعدده وأنها لم تمتنع عن علاجة وانما طلبت منه تجديد الموعد بعد تأخر المريض عن الحضورعما يزيد عن نصف ساعة. |
IHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-12-79325 | 12/10/2024 12:00:00 AM | 12/10/2024 1:33:18 PM | 11/25/2024 12:00:00 AM | |||||
7070 | Isa Alaradi | 911101314 | 39938823 | السلام عليكم اود ان اتقدم بشكوى بخصوص وجود مخلفات مكيفات قديمة وممرات هواء المكيفات القديمة في مواقف مركز بنك البحرين الوطني الصحي عراد مايشغل عدد كبير من مواقف السيارات ويسبب وجود القوارض وتجمع للقطط والاوساخ ومنظر قبيح للمنظومة الصحية في المملكة ومن الملاحض ان المخلفات المذكورة من المكيفات القديمة موجودة او مرمية بالاحرى في باركات المركز الصحي من ثلاث اشهر تقريباً |
تم الاتصال بالعميل واخباره بأنه سيتم ازالة المكيفات في القريب العاجل وفور انتهاء الاجرارات الاداريه سيتم التخلص منهم |
NAC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-12-67530 | 12/9/2024 12:00:00 AM | 12/11/2024 9:07:26 AM | 12/11/2024 12:00:00 AM | ||||||
7071 | Mohamed Hosny | 970236042 | 35319080 | اقامتي متجدده لتاريخ 5/2025 وبالرغم من ذلك ذهبت الي مركز النعيم الصحي وموظف الاستقبال اخبرني بان تاميني منتهي من شهر 5/2024 طب ازي وانا كاشف في شهر 9/2024 لو كلامه صح ببقي غلط اداري عنهم انهم كشفوا عليا بدون حق حاليا انا احتاج للكشف للضرورة وبرغم ذلك رفضوا واخبروني اني ليس لدي تأمين وتواصلت مع إدارة الدوام عندي اخبروني ان تاميني ساري وهذا خطا من المركز الصحي نرجوا الحل والرد في اسرع وقت يعطيكم العافيه الاسم :محمد حسني علي رقم بطاقة الهوية : 970236042 رقم التلفون :35319080 |
تم الاتصال بالمريض بعد التأكد من حالة التأمين لديه واخباره بأنه يستطيع التسجيل وأن اليوم الذي حضر به كان موقع lmra لا يعمل واستجاب المريض لعمل موعد له عن طريق صحتي |
NHC | Administrative | Complaint | Policy & Procedure | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-12-12670 | 12/9/2024 12:00:00 AM | 12/11/2024 10:56:21 AM | 12/11/2024 12:00:00 AM | ||||||
7072 | فاطمه أحمد | 840104162 | 66695111 | في تاريخ 2/11/2024 و تاريخ 3/11/2024 اخذت موعد عن طريقة 80008001 لاستشاره عبر الهاتف و لم يتم الاتصال بي علما اني اتصلت مجددا لتاكد من انه تم اخذ الموعد .. تم تأكيد اخذ الموعد و من جميع بياناتي والموظفه أكدت لي انه تم الاتصال بي من قبل الدكتوره؟؟!! ولكن لم يتم الاتصال ابدا |
تم الاتصال بالمشتكي عدة مرات والرقم مغلق.. بعد ارساله لمسئولة الأطباء تبين أن الأطباء يتصلون لها على رقم ليس لها ولا يوجد لدينا اي تحديث للرقم فقمنا بالمحاولة على الرقم الموجود بالشكوى ايضا مغلق |
NHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 24-12-78201 | 12/11/2024 12:00:00 AM | 12/11/2024 1:59:15 PM | 12/11/2024 12:00:00 AM | ||||||
7073 | ميعاد عبدالحسين | 971101213 | 39905502 | meaad.97@hotmail.com | السلام عليكم تم تغير عنواني الى منطقة هورة سند و لكن عندما اريد حجز موعد الكتروني المركزي الصحي التابع لي و هو مركز كانو لا زال الموقع على مركزي السابق بلاد القديم. ارجو من حضرتكم تحديث معلوماتي في السستم ليتسنى لي حجز موعد الكتروني من تطبيق صحتي و شكراً
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تم الاتصال بالعميل مرتين و لم يتم الرد. تم تحديث العنوان و على العميل التواصل مع مركز أحمد علبي كانو الصحي لاختيار طبيب العائلة.
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BQC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-12-25836 | 12/12/2024 12:00:00 AM | 12/12/2024 3:04:43 PM | 12/12/2024 12:00:00 AM | ||||||
7074 | Gufran Alyahya | 32116366 | وديت بناتي مركز يوسف انجنير مصخنين واحتقان كحة وصرفت لهم الدكتورة زرتك واتفاجئ انه مافي فالصيدلية ويقولون اخذي من برع شلون اشتري لهم وانا ماعندي المقدرة المالية شاسوي احين وعيالي محتاجين الدواء |
تم التواصل مع المريضة والتوضيح لها ان الماده المتوفره لايتم صرفها للاطفال اقل من 6 سنوات حسب الوصف في النشره الداخليه للدواء وعليه نرجو تحويل الشكوي الي مخازن الادويه حيث هي الجهه المعنيه بتوفير الماده المطلوبه |
YAE | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-34267 | 12/10/2024 12:00:00 AM | 12/15/2024 9:39:10 AM | 12/10/2024 12:00:00 AM | |||||||
7075 | Hanan Khamis | 33779982 | ذهب لمركز يوسف انجنير الطبي الساعه ٦ مساءً بسبب حاله طارئه لدي طفل رضيع سقط ونزف كثيرا من داخل اللثه والانف ذهبت للتمريض وصنفوه وعطوني ورقه للتسجيل دخلت لكونتر 2 واخبرت الموظف اخبرني يلزمكم الدخول للتصنيف مره ثانيه ذهبت للتصنيف ولكن الممرضين اخبروني انه الطفل مصنف ولا نحتاج سوى موعد فقط وقامو بالاتصال بالرسبشن دون اي رد او جدوى واخبرني الممرض ارجعي للرسبشن مره ثانيه وكلميه ورجعت لكونتر الثاني للموظفه وعندما اخبرتها قالت قومي بالانتظار مره ثانيه وهي تتحدث بالهاتف وانا نتظر بالاين ٢١ دقيقه للتسجيل فقط لاخد موعد ممى اضطرني لوقف النزيف وحدي خرجت وقمت بتنظيف الجرح ووضع ثلج مره ثانيه وايقاف نزيف الانف. لماذا كل هذا الاهمال هل يجب ان نذهب مباشره للمستشفيات الخاصه او العلاج بنفسنا رغم عدم وجود مراجعين كثر |
تم التواصل مع المريضة والاستماع الى شكوتها و ملاحظاتها وتم شرح لها نظام التصنيف في الفتره المسائية ودرجات التصنيف وسوف يتم التحدث مع الموظفين كذالك بخصوص الملاحظات |
YAE | Administrative | Complaint | Waiting Period | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-05333 | 12/11/2024 12:00:00 AM | 12/15/2024 9:42:53 AM | 12/11/2024 12:00:00 AM | |||||||
7076 | Mahdi Mansoori | 33161691 | في يوم الثلاثاء الموافق 3/12/2024 زرت مستشفى عبدالرحمن انجنير وكانت لدي اعراض البرد وحمى بعد استشارة الطبيبة وصفت لي أدوية و دونت لي اجازة مرضية في ذاك اليوم وكان من المفترض استلام الاجازة عبر موقع الحكومة الإلكترونية بعد ساعة من الاستشارة بعد دخولي للموقع عدة مرات لما أرى الاجازة تم الاتصال بالمستشفى عدة مرات لم يتم الرد على اتصالاتي وعند زيارتي في يوم الخميس الاستقبال أخبروني بأن الدكتورة في اجازة يجب الحضور وقت رجوعها من الاجازة وفي مكان عملي لدي ٢٤ ساعة لكي لايخصم من راتبي ارجو منكم مساعدتي في هذا الأمر. تحياتي لكم |
تم التواصل مع المريض من قبل مسؤولة الاطباء وكتابة الاجازة |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-93302 | 12/10/2024 12:00:00 AM | 12/15/2024 9:50:18 AM | 12/11/2024 12:00:00 AM | |||||||
7077 | Ebrahim Ebrahim | 39056969 | ذهبت الى مركز يوسف عبد الرحمن انجنير الصحى في مدينة عيسى في تمام الساعة ١٠:٢٠ لمراجعة الطبيب المختص تم تحويلي الى غرفة المعاينة و من ثم تم رفض اذخالي للطبيب مع العلم قبل يومين كنت اتابع مع مركز عالي الصحى وتم وضع خطة علاجية من الطبيب لي سبب الرفض ان حالتي الصحة لا تستدعي معاينة الطبيب |
تم التواصل مع المريض والشرح له عن نظام الرعاية المستعجلة واوقاتها وكذلك سياسة التصنيف والطرق المتاحه لحجز المواعيد المسبقة وتفهم المريض ذلك |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-51807 | 12/12/2024 12:00:00 AM | 12/15/2024 9:52:13 AM | 12/12/2024 12:00:00 AM | |||||||
7078 | Muhammad Kamran | 36960476 | We went to Isa town health centre on 07-12-2024, in the evening between 5:50pm - 6.00 pm because I was sick (sana Kamran). There the one lady at reception mistreated us and was very discriminatory with me and my husband. She was very humiliating and really angry towards us while we asked her for emergency appointment with doctor but she rejected us She made me and my husband feel really disrespectful then my husband said to her please provide appointment she said go back you don't have insurance my husband told her we come in emergency she rejected again then my husband told her حسبي الله ونعم الوكيل she said حسبي الله عليك and too much shouted on us My husband told her we will complain about this situation she said I don't care go and do anything We just leave the hospital and keep the token on table Please look into the matter and solve this issue We will grateful for you الله يجزيك الخير و يرحم والديك |
تم التواصل مع العميل والاستماع الى شكوته وتبين ان الموظفة التي حدث معها الموقف ليست من موظفي المركز بل موظفة بمركز صحي اخر تأتي للتغطية في مركز انجنير وتم اخبار المريض انه سوف يتم التواصل معها لمعرفة حيثيات المشكلة وبعد ذلك سوف يتم اتخاذ الاجراء اللازم |
YAE | Administrative | Complaint | Behavioral | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-64279 | 12/12/2024 12:00:00 AM | 12/15/2024 9:54:36 AM | 12/12/2024 12:00:00 AM | |||||||
7079 | احمد بوشقر | 32226566 | شكوى بخصوص نظام التصنيف |
تم الاتصال بالمراجع بعد معاينة ملفه و شرح نظام الرعايه العاجله و دور قسم التمريض في تصنيف المرضى, حيث كانت حالته مستقرة تبع نظام التصنيف المتبع |
YAE | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-12-32867 | 11/25/2024 12:00:00 AM | 12/15/2024 9:59:03 AM | 11/26/2024 12:00:00 AM | |||||||
7080 | علي يوسف احمد | 36455366 | ازور المشفى ولا اجد بارك للمعاقين لان ناس معافاة تاخذ البارك |
تم التواصل مع المريض والاستماع الى ملاحظته وسيتم التنويه على الحارس للانتباه للمواقف. كما تم اخبارة انه يوجد طلب لتوفير سلسلة حديدية او عمود حديدي لحفظ المواقف لذوي الهمم لان الحواجز المطاطية تم اتلافها بواسطة السيارات |
YAE | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-12-23949 | 12/12/2024 12:00:00 AM | 12/15/2024 10:22:31 AM | 12/15/2024 12:00:00 AM | |||||||
7081 | abdulaziz own | 871004470 | 36677863 | zbdulaziz87own@gmail.com | قمت بالاتصال على عيادة الالقلاع عن التدخين عدت مرات وايام متتالية حسب الارقام الموجودة ولم يتم الرد علي فالجاء الرد وتحديد موعد لديكم في عيادة الاقلاع وشكرا |
بناء على الشكوى المرفقة والمتعلقة بقسم التمريض حيث ان المراجع قد قام بالاتصال عدة مرات وايام متتالية لأخد موعد ولم يتم الرد الاجراء: بعد مراجعة سجل البيانات تبين بان المراجع اتصل بتاريخ 11/12/2024 وتم أحد بيانته كامل ومن ثم تم الاتصال بالمراجع وتم إخباره باننا استلمنا اتصاله بتاريخ 11/12/2024 وهذا ينفي مقال الشكوى وعليه تم اقفال الشكوى بتاريخ 15/12/2024 |
ALH | Administrative | Complaint | Appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 24-12-75392 | 12/12/2024 12:00:00 AM | 12/15/2024 10:31:44 AM | 12/15/2024 12:00:00 AM | |||||
7082 | abdulla al showaikh | 33244489 | قامت الدكتورة بطردي مرتين من الغرفة قالت لي في المرة الأولى أنتظر دوركفخرجت بأنتظار دوري وهي جالسة من غير عمل فسكت لأنه من حقها فلما جاء دوري في المرة الثانية قامت أيضاً بطردي وكانت جالسة من غير عمل |
دا على الشكوى المرسلة الينا ، كإدارة مركز الشيخ جابر الصحي، تم التواصل مع الاستاذ عبدالله لمعرفة تفاصيل الشكوى
وقد تم التواصل مع الدكتورة المعنية وقد كان الرد من طرفها انها تعاملت مع المريض باحترام ولم تطرده او تتاخر على موعده - وتم اعلام المريض بذلك .. وانه تم التأكيد على الطبيبة بالالتزام باخلاقيات المهنة والتعامل المهني مع المرضى .. كما تم اعلام المريض للتأكيد انه دائما توجد ورش في مراكز الرعاية الصحية الأولية تحرص على حسن التعامل مع المرضى لجميع الموظفين
ومن جهتنا تم شكر الاستاذ عبدالله الشويخ على رفع ملاحظاته مما يساهم في تطوير خدماتنا الصحية. |
SJC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 24-12-72726 | 11/27/2024 12:00:00 AM | 12/18/2024 9:11:01 AM | 12/15/2024 12:00:00 AM | |||||||
7083 | نور محمد علي | 36107888 | قسم الرعاية القابلات زينب رضي وفوزية شكر خاص لقسم الرعاية وخاصة القابلة زينب وفوزية وذلك لحسن التعامل والأهتمام بأدق التفاصيل والتعاون المستمر مع المريض بكل تفاني وحب |
تم توصيل الشكر للموظفات |
SJC | Administrative | Appreciation | Mother and Child Care | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-12-36164 | 11/28/2024 12:00:00 AM | 12/18/2024 9:45:01 AM | 11/28/2024 12:00:00 AM | ||||||||
7084 | محمد حسن جعفر | 35511512 | شكر على الخدمات المميزة والسريعة اللتي يقدمها المركز وبالخصوص الممرضة ولاء علي صالح لتفانيها واخلاصها وتعاملها الراقي |
تم توصيل الشكر للموظفات |
SJC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-12-29080 | 12/14/2024 12:00:00 AM | 12/18/2024 9:47:00 AM | 12/15/2024 12:00:00 AM | ||||||||
7086 | زهرة علي أحمد | 38852411 | أتمنى تغيير طبيب العائلة المدعوة منى عبدالله غلوم وذلك لعدم الإستفادة من تلقي العلاج بتاتاً فليس لديها أسلوب جيد في التعامل مع المرضى ولا سعة صبر ولا تعطي علاج مناسب |
رقم التواصل المذكور في الشكوى غير صحيح ولا يمكننا التواصل مع صاحبة الشكوى |
SJC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 24-12-37686 | 11/24/2024 12:00:00 AM | 12/18/2024 1:58:10 PM | 12/18/2024 12:00:00 AM | |||||||
7087 | محمد شهد | 38852411 | الدكتور سامي سلامة أقدم الشكوى من خلال تجربتي من زيارة المركز بتاريخ 3.12.2024 وهذة ملاحظاتي - عدم ألتزام الدكتور بالوقت المحدد للموعد - دخول مرضى قبلي مع مناداة أسمي
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تم التواصل مع المريض وايضاح نظام التصنيف والمناداة خلال فترة الرعاية العاجلة
|
SJC | Proffesional | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 24-12-61780 | 12/3/2024 12:00:00 AM | 12/22/2024 10:43:43 AM | 12/22/2024 12:00:00 AM | |||||||
7088 | لايوجد | لا يوجد | أخي اداري مركز طبي هناك شي يغضب واجه الله وازعاج المراجعين الباس والانتظار بساعة متواجدين شي لا يليق بدينانا مدام هناك حارس الامن المركز لماذا الايكون مسوليتهم ومراقبتة المراجعين خاص شباب بهذا الباس الفاضح والغير مقبول |
تم ابلاغ حارس الامن بان يتم ابلاغ المراجعين بألبس الائق بسلوب راقي او توجهم الى اداري المركز الصحي |
ZHC | Administrative | Suggestion | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 24-12-70533 | 12/12/2024 12:00:00 AM | 1/21/2025 10:07:17 AM | 12/12/2024 12:00:00 AM | ||||||||
7089 | لايوجد | لا يوجد | الرجاء توفير اطباء في الفترتين بعدد يشمل جميع المرضى وعدم انتظار المرضى لمدة طويلة ولسبب عدم وجود مواعيد كما نتمني توفير دكتورة طب نساء |
سوف يتم رفع هذا المقترح الى رئيس مجلس الادارة هل بامكان الادارة العليا بتوفير دكتورة امراض النساء اما بخصوص انتهىء المواعيد يتم حجزها عبر تطبيق صحتي او الاتصال المركزي او اتصال بمركز الصحي وبعد انتهاء المواعيد يتم توجيه المرضى الى قسم التمريض لتصنيف حالاتهم
|
ZHC | Administrative | Suggestion | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 24-12-29697 | 12/18/2024 12:00:00 AM | 12/18/2024 1:58:57 PM | 12/18/2024 12:00:00 AM | ||||||||
7090 | Lulwa Mubarak | 830100857 | 39222077 | مساء الخير، هل يمكن معالجة هدم المنازل في المستشفيات الحكومية للاسنان او غيره. يرجى الافادة بذلك وماهي الاجراءات التي يجب اتباعها ورسوم الخدمة للضرورة. مع الشكر الجزيل |
تم الاتصال بالمراجع لكن لايوجد رد .. بالنسبه لخدم المنازل يتم تسجيلهم على العيادات العامه فقط مع احتساب رسوم 7 دينار للاستشاره فقط |
NAC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-12-67124 | 12/15/2024 12:00:00 AM | 12/18/2024 2:09:40 PM | 12/18/2024 12:00:00 AM | |||||||
7091 | د. عبدالامام السماك | 39601169 | طب عام + والصيدلية أحب أوجه شكري وتقديري الى د/ زهرة ايوب لعنايتها ودقتها وحرصها على رعاية المرضى. السيدة/ ام عباس (الصيدلية) على حسن تعاملها وبشاشتهات
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القم لا يعمل |
MJK | Administrative | Appreciation | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 24-12-10420 | 12/19/2024 12:00:00 AM | 12/24/2024 10:56:44 AM | 12/23/2024 12:00:00 AM | ||||||||
7092 | عبدالله الحادي | 33373210 | قسم الاسنان غرفة رقم 2 عدم احترام المريض وطرده من قبل الدكتورة بعد انتظار لمده 40 دقيقة وذلك لمجرد الكلام فقط وليس علاج بكونها مسؤولة قسم الاسنان |
السلام عليكم تم التواصل مع المريض من قبل رئيس اطباء الاسنان لمراكز محافظة المحرق وتم عمل الازم |
BKH | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 24-12-51685 | 12/18/2024 12:00:00 AM | 12/23/2024 7:54:38 AM | 12/19/2024 12:00:00 AM | |||||||
7093 | عايشة الشروقي | 39448141 | مركز الدير 1. الشكر الجزيل على معاملة جميع طاقم المركز وعلى سعة الصدر والابتسامة الدائمة من الامن والاستقبال والتمريض والدكاترة (الجميع بلا استثناء)
2. يوجد فئران في الباركات مما نخاف ان نمشي او نترك السيارة في المواقف |
تم التواصل مع صحة البيئة لإرسال المختصين لوضع اللازم للفئران |
NDC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-12-48689 | 12/23/2024 12:00:00 AM | 12/23/2024 9:00:31 AM | 12/23/2024 12:00:00 AM | |||||||
7094 | علي أحمد حسين | 37377679 | الدكتورة جواهر الصقر الف شكر على تعاملك الراقي واسلوبك اللي يساعد على فهم وتفهم المشكلة والمحاولة الى وصول حل للمشكلة اشكرك على كل جهد وكل وقت تم منحي اياه من قبلك |
شكر للطبيبة |
NDC | Administrative | Appreciation | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-12-99572 | 12/23/2024 12:00:00 AM | 12/23/2024 9:02:50 AM | 12/23/2024 12:00:00 AM | ||||||||
7095 | علي أحمد حسين | 37377679 | مسئول قسم الصيدلية ياسمين قبل حوالي شهرين او اكثر تم تحويلي من الملك حمد الى مركز الدير الصحي لوجود صرف دواء لذوي الاحتياجات الخاصة (التوحد) اخذت الصيدلانية الوصفة وتم تصويرها بهاتفها الخاص واخذ رقم للتواصل لم يتم التواصل معي اخذت موعد بتاريخ 22/12/2024 تحولت من قبل الدكتورة الى الصيدلية ولكن للاسف اسوء معاملة اتمنى التواصل |
السلام عليكم ورحمة الله وبركاته
بخصوص الشكوى المقدمة تم التواصل مع ولي أمر المريض وبالتحدث معه أخبرني بأنه راجع صيدلية المركز الصحي بتحويل من مستشفي الملك حمد الجامعي بداية شهر أكتوبر لادوية أبنه وكان لديه الادوية وقتها من المستشفي ولكنه أتي ليتأكد من أمكانية توفير الادوية الشهر القادم وبالفعل أخذت منه الموظفة صورة التحويل لتأكد من صحته ولكنها نسيت Depakin , risperdal , melatonin ) تتأكد وتراجعه وتخبره وعندما راجع المريض هذا الشهر الصيدلية لاستلام الادوية لم يكون الدواء وهم ثلاث انواع من الادوية متوفر لديها وأخبرته أنه لا يمكنها توفيره لأن هناك جرد في المخازن وهذا خطأ وحيث أشتكى من أسلوبها في الكلام ، تم توضيح الأمر لولي أمر المريض وشكره علي الشكوى لأنها في النهاية تساعد علي تحسين الخدمات المقدمة للمرضى والأعتذار منه علي ما حدث في المقابل تم التحدث مع الموظفة المعنية بالشكوى أولا كان عليها التواصل مباشرة مع المسؤلين لتأكد من صحة التحويل والرجوع للمريض وأخباره بصحة التحويل وأمكانية استلام الادوية من صيدلية المركز
ثانياً كان عليها توفير الأدوية التي يمكنها توفيرها من المراكز الأخرى والتواصل مع المريض لإستلامها وبخصوص Melatonin كان عليها أخباره بأنه لا يتم توفيره من البداية وعليه الرجوع للمستشفي لإستلامه ولا يحق لها أخباره بالجرد أو غيره حيث أنها أمور عمل داخلية لا علاقه للمريض بها
عندما راجع ولي أمر المريض المركز للمرة الثانية أخبرته الموظفة بأنها سوف توفر له Depakin and risperdal إلا أنه رفض وقال لها أنه يحتاج لاستلام الادوية الثلاثه وطلب منها أنه تحوله لمستشفي الملك حمد مره ثانيه فأجابته بأن التحويل يكون من قبل طبيب المركز وليس من جهتها
هذا ما لزم |
NDC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-12-02963 | 12/23/2024 12:00:00 AM | 12/25/2024 11:48:41 PM | 12/23/2024 12:00:00 AM | |||||||
7096 | عمرو احمد | 38400616 | عيادات الاسنان تم اخذ موعد اسنان لابني سيف عمرو البطاقة السكانية 220911673 يوم 22/12/2024 الساعة 12:15 غرفة 2 وقد انتظرت الى الساعة 1:17 ولم يتم مناداتنا علما ان الدكتور لك يكن موجود ومن المفترض ان تم تحويل الحالة لغرفة اخرى. |
تم الاتصال به اكثر من مرة لكنه لا يرد كما انه قدم الشكوى في تواصل |
NDC | Administrative | Complaint | Appointments | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 24-12-28314 | 12/23/2024 12:00:00 AM | 12/25/2024 11:23:31 PM | 12/24/2024 12:00:00 AM | |||||||
7097 | ميثم سلمان أحمد حسين | 36367753 | جميع قسم التمريض أفضل أقسام المركز الصحي بالرعاية الصحية الأولية بشوشين يؤدون عملهم بأكمل وجه جراهم اااه ألف خير |
تم التواصل مع العميل و شكره |
IHC | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10202 | 10202 | 24-12-20794 | 11/26/2024 12:00:00 AM | 12/23/2024 12:40:04 PM | 12/1/2024 12:00:00 AM | ||||||||
7098 | Hasan Alhujairy | 671201107 | 33490999 | h.hujairy@gmail.com | هل بالإمكان ارجاع الدواء الغير مستخدم إلى الصيدلية . |
تم التواصل مع المريض واجابته عن استفساره بخصوص ترجيع الادوية، وتم اعلامه باستطاعتنا استلام الادوية المرجعة ولكن لا يتم صرفها للمرضى مرة أخرى لعدم ضمان طريقة تخزينها من قبل المرضى بل يتم التخلص منها عن طريق الشركة الخاصة بهذه العملية. |
IHC | Administrative | Enquiry | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 24-12-44519 | 12/15/2024 12:00:00 AM | 12/23/2024 12:56:13 PM | 12/18/2024 12:00:00 AM | ||||||
7099 | Yahya Alkoumaim | 860117359 | 39905476 | yahyagara@hotmail.com | لا توجد بيانات الاجازة المرضية في موقع الوزارة عبر الخدمات الإلكترونية تاريخ طلب الاجازة المرضية 4/12/2024 مركز بنك البحرين الوطني بعراد |
نفيدكم أن تم التواصل مع صاحب الشكوى و تم عمل اللازم |
NAC | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10864 | 10864 | 24-12-48032 | 12/6/2024 12:00:00 AM | 12/24/2024 9:37:46 AM | 12/24/2024 12:00:00 AM | |||||
7100 | رنيم محمود محمد | 39098830 | قسم التصنيف غرفه رقم 2 اليوم :_ الاثنين الساعه 11:20 مساءا الممرضه للاسف تفتقر الى مهارات التواصل والذوق في التعامل مع المرضى .. على الرغم من انها تؤدي عملها .. ليست تتفضل علينا .. قسم التصنيف غرفه 2 :_ الاثنين 11 مساءا الموظفه ( الممرضه ) التي اجرت الكشف تطالب من ابنتي ان تضع هي جهاز قياس الحراره وتنزع جهاز الضغط بنفسها وتضعه في مكانه !! .. وحينما سالتها عن نوع التصنيف لانه اذا باطول باروح خاص اسرع فاجاتني قائله طلعي بره عندي مريض !! قلت لها لم اقل لك شيئ يستحق كل هذا !! |
تم التواصل مع المراجعة لمعرفة حيثيات الموضوع، وتم شرح آلية التصنيف المتبعة في مراكز الرعاية الصحية الأولية للحالات المستعجلة, حيث تم تصنيف المريضة جود رامي الرقم الشخصي 080407196 بدرجة 4 أي أنه يتم رؤية المريضة خلال ساعة، وكانت جميع المؤشرات الحيوية جيدة للمريضة ومنها درجة الحرارة حيث كانت طبيعية وتم التأكيد على المراجعة بأن دور الممرضة في التصنيف هو تقييم مستوى الحالة فقط بينما المواعيد تؤخذ من قبل قسم السجلات. وكذلك تم التنبيه على الممرضة المناوبة آنذاك بأداء جميع المؤشرات الحيوية على أكمل وجه ، وقد أبدت المراجعة أيضا شكرها لممرضات قسم المعالجة عموما والممرضة في غرفة الملاحظة خصوصا على حسن التعامل. |
HKC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-12-18068 | 11/11/2024 12:00:00 AM | 12/24/2024 10:20:05 AM | 11/13/2024 12:00:00 AM | |||||||
7101 | زهره عوض | 66366668 | توفير ماء دافئ للاستحمام خاصه بعد العلاج توفير مساعده خدمات للعلاج المائي |
تم التواصل مع المراجعه واخبارها بان سيتم توفير تبديل جهاز سخان الماء |
HKC | Administrative | Enquiry | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 24-12-66375 | 12/2/2024 12:00:00 AM | 12/24/2024 10:24:12 AM | 12/3/2024 12:00:00 AM | ||||||||
7102 | Ebrahim Janahi | 39688882 | يوم السبت الموافق 14-12-2024 اتجهت لمركز يوسف انجنير الصيدلية لأحذ الادوية وشاهدت عمال يصبغون المواقف للسيارات ومواقف كبار السن يضعون علامات الارضيه ولفت انتباهي الحاجز الذي وضعو لمنع وقوف السيارات طبعاً ليس لدي اي تعليق بذلك والقرار لديكم بعد مشاهدت الصوره المرفقة. مرفق صوره |
تم التواصل مع صاحب الشكوى والاستماع الى ملاحظاته واخباره ان العربة التي في الصوره تخص موظفي قسم الصيانه يستخدمونها للاغراض الخاصة بهم. لانه كان يعتقد انها تخص قسم التمريض |
YAE | Administrative | Complaint | Service Quality | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-43825 | 12/18/2024 12:00:00 AM | 12/25/2024 1:42:16 PM | 12/18/2024 12:00:00 AM | |||||||
7103 | Fatima Kaladari | 36818424 | حاولت الاتصال على مركز يزسف انجنيير للاستفسار عن اجراءات الفحص الطبي للصف الاول و لكن لا من مجيب .. احتاج اعرف اذا لازم اخذ موعد عن الطبيب و هل الفحص ينتهي في يوم او على اكثر من يوم |
تم التواصل مع المريضة وافادتها بالازم |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-22474 | 12/19/2024 12:00:00 AM | 12/25/2024 1:43:56 PM | 12/19/2024 12:00:00 AM | ||||||||
7104 | Manar | 36685538 | يجب فتح غرف كشف اكثر من الازم عدد المرضى يفوق عدد الغرف هناك غرفتان فقط .. ويقولون للحالات الطارئة فقط .. انا لدي صبع مجروح والم شديد يمكن يكون هناك كسر او رضه ويقولون ان حالتي طبيعية علي الانتظار لمدة ساعتان او اكثر .. لو المريض لايتألم لماذا يأتي الى المستشفى .. ويجب ان يكون لجميع الحالات ليس فقط للحالات الطارئة هاذا مركز صحي وليس مستشفى السلمانية |
تم محاولة الاتصال بالمريضة عدة مرات متفرقة ولكنها لم ترد على الاتصال . وسوف يتم معاودة الاتصال معها ايضا في مرات اخرى للتحدث بخصوص الشكوى |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-20261 | 12/19/2024 12:00:00 AM | 12/25/2024 1:46:03 PM | 12/19/2024 12:00:00 AM | |||||||
7105 | رقية المدني | 39192404 | السلام عليكم شكواي على مركز انجنير الصحي مركز يفتح على مدار الساعه على طول يشتكي من عدم توفر المواعيد الروتين ممل نمر على عده مراحل تسجيل تصنيف من قبل ممرض مع عدم مراعاه الحاله وعدم قراءه التاريخ المرضي للمريض دائما تحول الحالات لليوم التالي وعدم حتى السماع لوضع المريض المكان ليس للتنزه ولا نمتلك الوقت حتى محرد منروح مضيعه وقت ولست موظفه وتحتاج إجازه احتاج علاج فقط لا اكثر وهذا ابسط الحقوق في كل مره لا بتم معالجتي على الرغم اني اعاني من مرض مزمن اذهب مع النتي وابنتي مرض جيني نادر وامراض قلب لست مطره للذهاب لمستشفى خاص وتاريخي المرضي بالمستشفى الحكومي من كثر من 20 سنه لا املك تامين صحي ولا راتبي يساعدني اتعالج بالخاص والعلاج متوفر الحكومه مو مقصره موفره العلاج ولاكن بوجد خلل في الاداره وقبل ان اختم حابه اتقدم بالشكر لجميع الدكاتره المداومين بالمركز لانهم عارفين شغلهم وجميعهم يستحقون الشكر ولاكن الخلل في قسم التسجيل والتصنيف ربما نحتاج موظفين اكثر كفاءه ولكم جزيل الشكر |
تم التواصل مع المريضة وتم شرح لها نظام التصنيف في فترة الرعاية المستعجلة ولكن قالت انها تريد التحدث مع مسؤلة التمريض بخصوص التصنيف |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-74559 | 12/23/2024 12:00:00 AM | 12/25/2024 1:48:05 PM | 12/23/2024 12:00:00 AM | |||||||
7106 | Dola AlraQabi | 38393037 | قمت منذُ قليل بزيارة المركز الصحي في مدينة عيسى ( انجنير)، الساعة ٥:٠٠ مساء، حاولت أخذ موعد في التطبيق ولكن كانت كل المواعيد ليوم غد، لذا توجهت للكونتر الذي وجهني للذهاب لقسم تصنيف الحالات،والذي صنف حالتي بحالة مستقرة، لأعود مجدداً إلى قسم المواعيد ليتم ابلاغي انه لا توجد مواعيد لليوم، ويمكنني الحضور غداً صباحاً .. لذا انا اتسأل مافائدة ان يتم تصنيف المركز بمركز بأنه يقدم خدمة ٢٤ ساعة وعند مراجعته الساعة ٥ مساءً يتم احالة الطلب لليوم الثاني ! ، مع العلم اني موظفة وكما هو معلوم انه خروج الموظفين اثناء عملهم يربك سير العمل، وعندما يكون الموظف حريص ع وقت العمل ، يتفاجأ من آلية عمل المراكز الصحية ، وأخيراً وليس آخراً الحالة المستقرة وفق تصنيف المركز اخرجتني من المنزل لأصعد سيارتي واتوجه للمركز الصحي وانتظر عند كل قسم ليتم ابلاغي في نهاية المطاف بالعودة غداً مجدداً ، أتساءل لم كل هذا العناء! لم يكن هناك داعي لأخرج من المنزل أساساً إن كان العمل وفق هذه الآلية ، أو كان أولى بي التوجه للمستشفيات الخاصة.. أرجو إعادة النظر في آلية عمل المراكز الصحية، فهي آلية عقيمة ولا تخدم المواطن |
تم التواصل مع المريضة وتم شرح لها نظام التصنيف في فترة الرعاية المستعجلة |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-78625 | 12/23/2024 12:00:00 AM | 12/25/2024 1:49:40 PM | 12/23/2024 12:00:00 AM | |||||||
7107 | عائشة الدوح | 33003912 | فوق العال احسن معاملة مركز انجنير ما عليهم قصور الحمد لله والله يعطيهم العافية وخصوصا الدكتورة الاء |
تم شكر التواصل مع المراجعه وشكرها |
YAE | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 24-12-08997 | 12/24/2024 12:00:00 AM | 12/26/2024 7:02:39 AM | 12/25/2024 12:00:00 AM | ||||||||
7108 | Aysha Al-Kuwari | 990402665 | 39501199 | احاول عدة مرات لاخذ موعد عن طريق تطبيق برنامج صحتي لكن اتلقى رسالة محتواها مراجعة المركز الصحي التابع لك لاختيار طبيب العائلة الخاص بك و حاولت عدة مرات التواصل معكم ولكن لا يوجد رد ولا يخفى عليكم ضرورة اخذ موعد عن طريق البرنامج |
تم التواصل مع العميل وابلاغها بضرورة ملئ استمارة طبيب العائلة، واتضح بانه العميل قد قام اليوم بملئ الاستمارة وسيتم تحديد الطبيب المطلوب في اقرب وقت ممكن ليتمكن العميل من اخذ الموعد عن طريق برنامج صحتي |
MHC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-01202 | 10/14/2024 12:00:00 AM | 12/26/2024 7:53:26 AM | 10/15/2024 12:00:00 AM | ||||||
7109 | Yusuf Ahmed | 800912764 | 37121999 | الرجاء تفعيل خيار الطبيب البديل على موقع صحتي في حال عدم توفر طبيب العائلة التابع لنh |
تم التواصل مع العميل و شرح آلية عمل البرنامج ففي حال تواجد طبيب العائلة الذي تم اختياره في نفس اليوم، لا داعي من ظهور قائمة البديلة للاطباء، وتم حل موضوع العميل |
MHC | Administrative | Complaint | Service Quality | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-87421 | 10/16/2024 12:00:00 AM | 12/26/2024 7:57:03 AM | 10/17/2024 12:00:00 AM | ||||||
7110 | عائشة البلوشي | 940801833 | 37191017 | السلام عليكم ورحمة الله وبركاته يجب وضع كراسي انتظار في قسم الاشعة |
تم التواصل مع العميل وابلاغه بانه يوجد 3 كراسي للإنتظار في القسم، وان قسم الاشعة لايوجد مساعة كبيرة لزيادة عدد كراسي الانتظار للمرضى |
MHC | Administrative | Complaint | Waiting Period | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-16360 | 10/21/2024 12:00:00 AM | 12/26/2024 8:00:29 AM | 10/22/2024 12:00:00 AM | ||||||
7111 | Saeeda Yousif | 000802158 | 38990808 | عندي مشكلة أنا متعودة أحجز على برنامج صحتي لمركز المحرق الصحي هل أسبوعين كنت جدا تعبانة عندي مشكلة في المعدة ومن الخوف حجزت هالأسبوع الفجر وقت موعدي ما قدرت أحضر كنت تعبانة جدا مع العلم ما كنت أعرف انه أقدر اكنسل الموعد عقب ما صار لي حظر للموعد خبرت المركز الصحي انه عندي مشكلة فأخبروني انه ما يصير أشيل الحظر وخبروني اتواصل مع الحكومة الإلكترونية اتصلت في الحكومة الإلكترونية وتواصلت معهم أخبروني أن المشكلة تخص المركز ما عندهم إمكانية بأنهم يفكون الحظر الرجاء النظر في موضوعي وازالة الحظر |
تم التواصل مع العميل واتضح بانه العميل اخذ موعد عن طريق برنامج صحتي مرتين ولم يحضر بسبب بعض الظروف الشخصية، وتم شرح الية عمل البرنامج بانه في حالة تخلف المريض عن الحضور مرتين يتم حجب النظام، وتم توجيه العميل باخذ موعد طريق مركز الاتصالات او بالحضور الشخصي لحين ازلة الحظر |
MHC | Administrative | Complaint | Service Quality | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-49641 | 10/27/2024 12:00:00 AM | 12/26/2024 8:09:21 AM | 10/28/2024 12:00:00 AM | ||||||
7112 | saeeda yousif | 000802158 | 38990808 | السلام عليكم أنا عندي مشكلة أحتاج اغير طبيب العائلة ورحت مركز المحرق الصحي خبرتهم إني أحتاج اغير الدكتور خبروني انه موقفين التحويل وأنا انتظر من فترة طويله على ما يغيرون طبيب العائلة وأنا نفسيا مو مرتاحة من الطبيب اللى قاعد اتعالج معه بالإضافة انه يخليني انتظر 40 دقيقة كل مرة و وقت دخولي ياخذ مني اقل من دقيقة |
تم التواصل مع العميل وتبين بانه ملئ الاستمارة لتغيير طبيب العائلة وسيتم تغيير على الطبيب المطلوب في اقرب وقت ممكن |
MHC | Administrative | Complaint | Service Quality | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-54145 | 10/27/2024 12:00:00 AM | 12/26/2024 8:13:29 AM | 10/28/2024 12:00:00 AM | ||||||
7113 | AYSHA MOHAMED ALDOSARI | 33218812 | الدكاترة قمة في التعامل الراقي والعمل المخلص وكذلك كل من يعمل في هذا المركز يتحلى باخلاق عالية مع المرضى واداء الخدمات باخلاص وئتقان فشكراً لكم |
تم التواصل مع السيدة عائشة والثناء لها على رسالة الشكر المقدمة للطاقم المركز الصحي |
MKHHC | Administrative | Appreciation | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10210 | 10210 | 24-12-58415 | 12/10/2024 12:00:00 AM | 12/26/2024 8:16:33 AM | 12/11/2024 12:00:00 AM | ||||||||
7114 | هيا المعاودة | 940302152 | 33004943 | يومين وأنا اتصل على مركز المحرق ما حد يرد وجربت جميع الأقسام ما حد يرد على أي اتصال وهذا الشيء مو توه من سنين |
تم التواصل مع العميل وتم ابلاغها بانه يوجد خلل في بدالة المركز ، بالنسبة لاسفسار العميل تم حل الموضوع وتم اعادة طباعة الاجازة المرضية للعميل |
MHC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-68809 | 11/6/2024 12:00:00 AM | 12/26/2024 8:17:03 AM | 11/6/2024 12:00:00 AM | ||||||
7115 | هيا المعاودة | 940302152 | 33004943 | يومين وأنا اتصل على مركز المحرق ما حد يرد وجربت جميع الأقسام ما حد يرد على أي اتصال وهذا الشيء مو توه من سنين |
تم التواصل مع العميل وتم ابلاغها بانه يوجد خلل في بدالة المركز ، بالنسبة لاسفسار العميل تم حل الموضوع وتم اعادة طباعة الاجازة المرضية للعميل |
MHC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-21007 | 11/6/2024 12:00:00 AM | 12/26/2024 8:17:06 AM | 11/6/2024 12:00:00 AM | ||||||
7116 | هيا المعاودة | 940302152 | 33004943 | يومين وأنا اتصل على مركز المحرق ما حد يرد وجربت جميع الأقسام ما حد يرد على أي اتصال وهذا الشيء مو توه من سنين |
تم التواصل مع العميل وتم ابلاغها بانه يوجد خلل في بدالة المركز ، بالنسبة لاسفسار العميل تم حل الموضوع وتم اعادة طباعة الاجازة المرضية للعميل |
MHC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-05002 | 11/6/2024 12:00:00 AM | 12/26/2024 8:17:09 AM | 11/6/2024 12:00:00 AM | ||||||
7117 | Naz Mohamed | 920412130 | 33038705 | أنا مريضة وتعبانة رحت مركز المحرق الصحي خذيت ورقة على أساس قاعدة انتظر دوري والمعروف أن المركز يفتح من 7:00 صباحا ولكن الى الساعة 7:07 صباحا و الموظفين السجلات غير موجودين في القسم وكل المرضى قاعدين ينتظرون دورهم |
تم التواصل مع العميل وتم ابلاغها بانه تم التنبيه على الموظفين بالحضور في الوقت المبكر مع العلم بانه اداري المركز كان متواجد في قسم السجلات وكان على تواصل مع الموظفين لإستعجلال حضورهم. |
MHC | Administrative | Complaint | Waiting Period | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-06222 | 11/21/2024 12:00:00 AM | 12/26/2024 8:39:27 AM | 11/21/2024 12:00:00 AM | ||||||
7118 | ABDULRAHMAN ALSAYARI | 870135953 | 35489081 | ذهبت الى مصر للعلاج حيث اعاني من مشكلة الكبد والبروستات وبعد ان انتهت من الفحوصات اللازمة قام الدكتور في مصر باعطائي كورس علاج عبارة عن حقن هرمون ذكوري ورجعت الى البحرين وذهبت الى المركز الصحي في مدينة خليفة وعرضت على الطبيبة الوصفة والحقن واخترتني انه غير مسموح باعطاء هذه الابر في المركز الصحي، ولا اعلم اين اتجه الرجاء النظر في موضوعي. |
تم التواصل مع صاحب الاستفسار وقد تم شرح الموضوع له وطلب حضوره للمركز الصحي لعمل تحويل له على عيادة التخصصية بمجمع السلمانية الطبي. |
MKHHC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-12-25509 | 12/15/2024 12:00:00 AM | 12/26/2024 8:47:34 AM | 12/15/2024 12:00:00 AM | |||||||
7119 | بدور العبري | 821201484 | 36991899 | و السلام عليكم ورحمة الله وبركاته افيد سعادتكم بأنني تلقيت اليوم الأربعاء مكالمة هاتفية في الساعة 9:00 صباحا مركز المحرق الصحي تفيد بأنه والدتي (امنه محمد جاسم الغتم ) تعرضت لوعكة صحية حيث ان ارتفع ضغط الدم و اصابتها ضيق في التنفس وتم معالجتها بالأكسجين لأن لديها ضيق تنفس وانه يجب أن يتم تواجد مرافق معها تعرضت لموقف مع إحدى موظفات المركز وتدعي (آمينة فرج) حيث أنها تحدثت مع والدتي بأسلوب جاف وغير مهذب ولم تراعي سن والدتي الكبير وحاولت حتى تهجم عليها به خروجها من ورا المكتب وبعدها حاول الموظفين وتحديد الموقف اخذ والدتي لي غرفة المعالجة حيث تعبت وسقطت هناك |
تم التواصل مع العميل وابلاغه بانه تم رفع تقرير بخصوص الشكوى للادارة العليا للنظر في موضوع الموظفة وسيتم اتخاذ الاجراءات المناسبة |
MHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-29063 | 11/21/2024 12:00:00 AM | 12/26/2024 8:52:27 AM | 11/21/2024 12:00:00 AM | ||||||
7120 | نجيب حسن | 790310864 | 33651110 | Nouth Muharraq Health Center at 5:00pm didnt register my daughter and send me to Halat bumaher HC |
تم التواصل مع العميل وتبين ان حضر الى المركز في الساعة 5:00 وقد انتهت مواعيد الأطباء وتم توجيهه الى قسم التمريض لتصنيفه فتبين بانه حالة ابنته اعتيادية وليست طوارئ ، تم توجيهه العميل بالذهاب الى مركز حالة بوماهر للعلاج بعد الساعة 7:00 للعلاج، وتم شرح الالية المتبعة في المراكز الصحية في حال انتهاء المواعيد للمراكز التي تعمل من الساعة 7:00 صباحا الى الساعة 7:00 مساءا |
MHC | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-73943 | 11/20/2024 12:00:00 AM | 12/26/2024 8:55:59 AM | 11/21/2024 12:00:00 AM | ||||||
7121 | فهد بوقيس | 910900620 | 37979192 | رحت لمركز المحرق الصحي للعلاج وتم رفضي بسبب لا يوجد موعد مسبق وللعلم دوام المركز الرسمي من ٧:٠٠ صباحا إلى ٧:٠٠ مساء وفترة تواجدي في المركز في 5:30 وانتظرت لغاية 7:00 مساء وذهب إلى مركز حالة بو ماهر الصحي |
تم التواصل مع العميل وشرح آلية انتهاء المواعيد ، ففي حالة انتهاء المواعيد في المركز الصحي يتم تصنيف المريض من قبل قسم التمريض فالحالات التي تصنف كحالة اعتيادية يتم اعطائها موعد في اليوم التالي او توجييها الى مركز حالة بوماهر الصحي بعد الساعة 7:00 مساءا |
MHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-74524 | 11/25/2024 12:00:00 AM | 12/26/2024 9:02:15 AM | 11/26/2024 12:00:00 AM | ||||||
7122 | وفاء السادة | 810901102 | 39151119 | السلام عليكم ورحمة الله وبركاته لا حظت بانه معظم اقسام مركز المحرق الصحي يقومون بوضع البخور وانا لدي ضيق في التنفس ولا يوجد مراعاة لمرضى الربو |
التواصل مع العميل وتم التأكيد على جميع الاقسام مراعاة عدم وضع البخور في اقسامهم |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-23069 | 12/8/2024 12:00:00 AM | 12/26/2024 9:05:44 AM | 12/8/2024 12:00:00 AM | ||||||
7123 | سلوى محمد | 870710346 | 33000761 | السلام عليكم في برنامج صحتي لا يمكنني حجز موعد صحي ولا يطلع لي انك محظور |
تم التواصل مع العميل واتضح بانه العميل اخذ موعد عن طريق برنامج صحتي مرتين ولم يحضر بسبب بعض الظروف الشخصية، وتم شرح الية عمل البرنامج بانه في حالة تخلف المريض عن الحضور مرتين يتم حجب النظام، وتم توجيه العميل باخذ موعد طريق مركز الاتصالات او بالحضور الشخصي لحين ازلة الحظر. |
MHC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-97134 | 12/11/2024 12:00:00 AM | 12/26/2024 9:09:32 AM | 12/11/2024 12:00:00 AM | ||||||
7124 | نادية غريب | 660200244 | 39771030 | السلام عليكم ورحمة الله وبركاته أنا من أهل المحرق والبسيتين نناشد بفتح مركز المحرق الصحي نفس قبل مفتوح 24 ساعة لانه ما يصير نروح المغرب مركز المحرق الشمالي الصحي ما يدخلونه واحنا يايين المغرب ويخبرونا علاجكم في مركز حالة ماهر الصحي واذا رحنا الى مركز حالة ماهر صح يقولون لي مركزكم مفتوح مانستقباكم الا بعد ٧:٠٠ مساءا |
تم التواصل مع العميل واتضح بانها حضرت برفقة زوجها في الساعة 17:00 لمركز المحرق الصحي وتم ابلاغها بعدم وجود مواعيد قريبة، لا يوجد مواعيد في الوقت الحالي وتم ابلاغها بالذهاب لمركز حالة بوماهر الصحي تم التنسيق مع مركز حالة بوماهر الصحي في حال انتهاء المواعيد بمركز المحرق الصحي يتم ابلاغ المركز حتى يتم عمل اللازم للمرضى. بالنسبة لفتح مركز المحرق الصحي 24 ساعة سيتم رفع الموضوع للجهه المختصة للنظر في الموضوع |
MHC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 24-12-67280 | 12/24/2024 12:00:00 AM | 12/26/2024 9:14:45 AM | 12/25/2024 12:00:00 AM | ||||||
7125 | SAMIA MOHAMMED | 880104120 | 33445540 | ذهبت للمركز الصحي بتاريخ 20 ديسمبر 24 بسبب تورم في رجلي نتيجة سقوط شي ثقيل وبعد وصولي انتظرت بغرفة التصنيف اكثر من نصف ساعة وكان الشخص الذي امامي قد انتظر لاكثر من 45 دقيقة عندما سالت الموظفة عن سبب التاخير اخبرتني بوجود حالة طارئة رغم انني كنت في غرفة التصنيف التى لا تعني بالحالات الطارئة ، وعندي حديثي معها بدا ان كلامي لم بعجب الموظفين مما دفع احد الموظفين الرجال الى التهجم علي لفظيا ورفع صوته طالبا مني مغادرة المكان ورفع شكوى ان اردت وتدخل زوجي حينها للتهدئة واستمر الموظف بالتطاول علي ورفع صوته بطريقة غير لائقة مما اثار استياء الحاضرين. هذا الحادث اشعرني بعدم الامان واجبرني على التوجه لى المستشفى خاص للحصول على العلاج المناسب اريد ان اوضح هن هذه ليست المرة الاولى التى اواجه فيها مشكلات في هذا المستشفى، حيث يبدو ان هناك نقصا في الموظفين المؤهلين للتعامل مع المرضى بشكل لائق امل ان يتم النظر في الشكوى. |
تم التواصل مع المراجعة والأخذ بعين الاعتبارعدم رضاها عن الخدمة المقدمة، حيث شرحت المراجعة انها انتظرت ليتم تصنيف حالتها الصحية لأزيد من نصف ساعة، ولكن بسبب النقص في عدد الممرضات في النوبة المسائية تم تصنيفها بعد 19 دقيقة كما مشار في برنامج الISEHA وذلك لوجود حالتين حرجتين، مما تطلب من الممرضة مرافقتهم الى غرفة الملاحظة، ومن بعدها تم شرح آلية التصنيف في فرز الحالات الطارئة والاعتيادية في مراكز الرعاية الصحية الأولية. وتم التطمن على صحة مقدمة الشكوى، والتأكيد على المراجعة بإستعداد المركز لاستقبال أي حالة طارئة في جميع الأوقات. وتم توجيه الموظف ولفت نظره بخصوص الأسلوب وإنا حريصون على تقديم اعلى جودة من الخدمات الصحية، وأنه سوف يتم أخذ عين الإعتبار بملاحظتها القيمة. هذا وأبدت المراجعة تفهمها واشادتها بإدارة المركز. |
MKHHC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-12-15412 | 12/22/2024 12:00:00 AM | 12/26/2024 9:17:56 AM | 12/23/2024 12:00:00 AM | ||||||
7126 | محمد حسين العبدالله | 37227336 | أتقدم بالشكر والتقدير للدكتور محمود محمد والمساعدة الممرضة مروة المالود بقسم الأسنان غرفة رقم 2 أحب أشكرهم على اهتمامهم ومتابعة حالتي وقدموا لي العلاج اللازم ولله الحمد والشكر شكرا لهم من القلب على احترامهم وتقديرهم |
تم ايصال الشكر للمعنيين وشكر المراجع |
KHC | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 24-12-42702 | 10/9/2024 12:00:00 AM | 12/26/2024 9:58:04 AM | 10/10/2024 12:00:00 AM | ||||||||
7127 | MOHAMMED ALNAAR | 920309917 | 32116996 | حضرت الى المركز الصحي الساعة11:30 صباحا واخبروني انه لا توجد مواعيدللمرضى الى الساعة 6:30 بمعنى انه 7 ساعات لا يوجد اطباء وفي برنامج صحتي اجرب موعد للطبيب بعد يومين وقبل 3 ايام اتيبت مع ابنتي لتلقي العلاج الدكتور يقول لم يبدا . |
تم التواصل مع المريض بتاريخ 23 ديمسبر لمعرفة تفاصيل الشكوى وخلل المكالمة قمت بتوضيح الامور المتعلقة بالية حجز المواعيد كما شرحت للمريض الاسباب والاستفسارات المتعلقة بالمواعيد |
MKHHC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-12-19095 | 12/22/2024 12:00:00 AM | 12/26/2024 12:06:08 PM | 12/23/2024 12:00:00 AM | ||||||
7128 | fatima | 39547794 | زيادة التوظيف لقسم العلاج الطبيعي |
تم التواصل مع المراجعة وتم اخبارها بانه تم رفع المقترح للادارة وبخصوص زيادة عدد الاخصائيات تم توجيه الادارة الى زيادة عدد الاخصائيين مع قرب فتح العيادات الجديدة وذلك للتوظيف القادم ، وذلك بناء على عدد المترددين حاليا لا تستدعي وجود عدد اكبر من الاخصائيين. |
MKHHC | Administrative | Enquiry | Physiotherapy | Medium | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10210 | 10210 | 24-12-01501 | 10/30/2024 12:00:00 AM | 12/26/2024 12:41:04 PM | 11/4/2024 12:00:00 AM | ||||||||
7129 | REEM MURHY | 36644515 | حبيت اتقدم بالشكر والثناء لطبيبة الاسنان عائشة خالد شريف في مركز مدينة خليفة الصحي وذلك لاهتمامها ولحرصها لتقديم افضل الخدمات الاستشارية والخطط العلاجية لابني في الفك والاسنان وعملها المجتهد والدئوب للوصول لافضل النتائج المرضية وتغير مفهوم التخويف من علاجات الفك والاسنان الى الوصول لافضل الحلول.واسال الله ان يمتعها بموفور الصحة والعافية |
تم شكر المريضة على تواصلها مع قسم الاسنان بمركز مدينة خليفة الصحي |
MKHHC | Administrative | Appreciation | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10210 | 10210 | 24-12-63970 | 12/25/2024 12:00:00 AM | 12/26/2024 12:51:07 PM | 12/26/2024 12:00:00 AM | ||||||||
7130 | Ali Nasser | 33421815 | تحية طيبة وبعد، أتقدم بشكواي ضد مركز إنجنير الصحي بخصوص ما واجهته من إهمال وعدم اهتمام بحالتي الصحية. قمت بزيارة المركز في الفترة المسائية الساعة 5:10 مساءً وكنت أعاني من ارتفاع في درجة الحرارة، صداع شديد، وتعب واضح. ورغم وضوح حالتي الصحية، أفاد الموظفون بأن حالتي ليست طارئة، ولن يتم التعامل معها إلا في اليوم التالي. أطالب بالتحقيق في الأمر، حيث كان من الواجب تقديم الرعاية الطبية اللازمة فورًا، خاصة أنني كنت أعاني من أعراض تستدعي اهتمامًا عاجلًا. آمل منكم اتخاذ الإجراءات المناسبة لضمان عدم تكرار هذا الأمر |
تم التواصل مع المراجع وتم الشرح له عن نظام اختر طبيبك ونظام التصنيف في الرعاية المستعجلة والاليات المتاحه لحجز المواعيد المسبقة ولكن المريض لم يكن مهذب في الكلام وقال (انا ما عندي كلام وياك ولا تتصل لي) واغلق الهاتف. وعلى العموم تم ايصال الفكرة له |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-39792 | 12/25/2024 12:00:00 AM | 12/29/2024 11:24:28 AM | 12/26/2024 12:00:00 AM | |||||||
7131 | أحمد حسن | 810602512 | 39970222 | Abumariahasan@gmil.com | السلام عليكم عمل من غير اي مسؤلية او متابعة ؛ اليوم انا مريض واحتاج موعد طبي دخلت على الموقع ( صحتي ) مافي مواعيد اقرب موعد الساعة 17:00 م ؛ اتصلت على الرقم 80008100 يقولون مو من جهتنا ؛ اتصلت على رقمين المركز خارج الخدمة اتصل على ادارة الرعاية الصحية الاولية يحولني على مكتب محد يشيله ؛ شلون يعني وس نظام العمل هذا نشتكي لمين ؟؟؟؟ لما تسوون نظام الكتروني تابعوه تواصلوا مع الناس ؛ نكلم الكمبيوتر يعني او هذا اخلاء مسؤلية منكم بدعوى التطور !!!!! الحياة تطور مو تتخلف وترك الناس يعانون مع النظام الالكتروني تخلف مو تطور - احتاج موعد طبي والحل بقعد اسولف ويا النظام الالكتروني لمتى !!!!!!!؟ |
تم التواصل مع العميل حيث أوضح أن المقصود بالشكوى تطبيق صحتي و مركز الاتصال و مكاتب مراكز الرعاية الصحية الأولية، حيث أن التطبيق كان يعطي مواعيد متأخرة، و عندما حاول الاتصال على 80007000 كان يبدو أن الخط خارج الخدمة و لم يتم الرد على الهاتف إلا بعد محاولات عديدة و بعد فترة انتظار طويلة. كما اقترح العميل وجود رسالة صوتية من مركز الاتصالات بدلاً من انقطاع الخط، و أن يتم تسجيل اتصاله و استلام رسالة بذلك و معاودة الاتصال به لاحقاً من أجل تطوير الخدمة و التسهيل على المراجع. |
BQC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 24-12-15661 | 12/19/2024 12:00:00 AM | 12/29/2024 4:57:34 PM | 12/19/2024 12:00:00 AM | |||||
7132 | ABDULGHANI ALI HASAN | 39511211 | أبنتي حوراء عبدالغني علي دخلت على التمريض لأخذ مغذي وكان التعامل غاية في الأحترام والمهنية من قبل الممرضة ونتمنى لها التوفيقوأيضاً الدكتورة اللتي دخلت عليها في رقم 2 غاية في التعامل الراقي |
تم توصيل الشكر للتمريض والأطباء |
SJC | Administrative | Appreciation | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 24-12-11948 | 12/29/2024 12:00:00 AM | 12/30/2024 10:27:33 AM | 12/30/2024 12:00:00 AM | ||||||||
7133 | sayed ali ahmed | 821204017 | 33226338 | * WRONGFULLY TRIAGED AS LEVEL 5 * NOT INFORMED BY NURSING OF EXPECTED WAITING TIME |
تم التواصل مع المريض هاتفياً حيث كان يشتكي من ألم في الظهر مدة أسبوعوقد تم قياس المؤشرات الحيوية للمريض وكانت مستقرة وتم تصنيفه بالمستوى الخامس وتم الشرح له بنظام الرعاية العاجلة المتبع في مراكز الرعاية |
SJC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 24-12-51547 | 12/29/2024 12:00:00 AM | 12/30/2024 11:34:42 AM | 12/29/2024 12:00:00 AM | ||||||
7134 | Sakeenah Rafeei | 38133199 | ارجوا من ادارييين مركز انجنير الصحي مراعاة صحة وحاله المرضى خصوصا الاطفال، لقد تقدمت الى مركز انجنير الصحي لعلاج ابنتي التي كانت حرارتها مرتفعه ولديها اعرض الكحه والارهاق والشعور بالبرد اضطررنا الى الانتطار لمدة ساعتين من الساعه ٨ مساءا الى الساعه العاشرة مساءا فقط للدخول على دكتورة لفحص الطفله ل اقل من ٣ دقايق فقط للاسف تم اعطاءنا موعد للانتظار اكثر من ساعتين لمعاينه لم تاخذ ٥ دقايق في حال ان الدكتوره كانت موجوده في الحجره الاخرى مع دكتوره اخرى وباب الغرفه مقفله على المرضى. سبب التعطيل هاذا الكثير من الازعاج من الاطفال الصغار والانفعالات في المركز بسبب التاخر في الاستجابه للمرضى والتوجه لهم والاهتمام بهم. ارجوا من اداري المركز مراعاه حاله المرضى ولو المريض لم يكن بحاجه الطبيب لم يكن لياتي للطبيب ويطلب مساعده |
تم التواصل مع المريضة من قبل مسؤولة الاطباء والاستفسار عن ما حدث وتم شرح طريقة التصنيف والاعتذار عن ما بدر من الطاقم و الذي تسبب لها بالازعاج وسوف يتم التحقيق مع الاطباء عن الحادثة |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 24-12-22509 | 12/30/2024 12:00:00 AM | 12/30/2024 12:57:22 PM | 12/30/2024 12:00:00 AM | |||||||
7135 | امينة القوتي | 820903531 | 97339797982 | اتقدم بشكوى على مركز عراد الصحي ووزارة الصحه حيث انني طلبت تغيير دكتور الرعايه الذي اجبرت من قبل المركز الصحي عليه لي ولعائلتي منذ مايقارب العامين وحتى يومكم هذا لم يتغير الطبيب وكل مره اراجع استقبال المستشفى يخبروني بان التغيير من وزارة الصحه وليس المركز انه مواطنه بحرينيه ولا يستطيع احد اجباري على دكتور لا ارغب بالتعامل معه نظام المواعيد الحالي يجبرني عليه ونظام المواعيد القديم يجبرني على الانتظار فترات طويله ارجو ايجاد حل سريع وعاجل لي ولعائلتي امينه عيد القوتي تلفون ٣٩٧٩٧٩٨٢ |
تم التواصل مع العميل و عمل اللازم |
NAC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 24-12-53694 | 12/29/2024 12:00:00 AM | 12/30/2024 2:26:58 PM | 12/30/2024 12:00:00 AM | ||||||
7136 | Lulwa Mubarak | 830100857 | 97339222077 | الاخوة الافاضل، يرجى التكرم بتأجيل موعد الاسنان من ٢٧ فبراير الى ٤ مايو ٢٠٢٥ الساعة 8:30 أو 9:00 صباحاً علماً بأنني حاولت الاتصال بالمركز ولا احد يجيب. مع خالص الشكر |
تم التواصل مع العميل و عمل اللازم |
NAC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-01-84555 | 12/31/2024 12:00:00 AM | 1/2/2025 9:38:37 AM | 1/2/2025 12:00:00 AM | |||||||
7137 | KHADIJA ALI MAKKI MAHDI | 870403532 | 39737322 | umamarhoon@gmail.com | مرحبا.. انا واطفالي متعودين نروح المركز الى دكتور مريم ناصر- مركز جدحفص.. عندها ملف العائلة وتعرف التاريخ المرضي خصوصا ان ولدي يعاني من الربو ف جدا التعامل يكون اسهل بغيت يتبدل طبيب العائلة لي والى اطفالي على دكتورة مريم ناصر- مركز جدحفص الطبي |
تم التواصل مع العميلة و شرح آلية تغير طبيب العائلة |
JHC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-01-99492 | 1/6/2025 12:00:00 AM | 1/6/2025 10:29:05 AM | 1/6/2025 12:00:00 AM | |||||
7138 | Ahmed Hussein | 00 | 35061354 | ah.zadly@gmail.com | تلدى المريض موعد على عيادة الصحة الجنسية تم تحويله ولكن العيادة فقط للبحرينيين |
م الاتصال به واخباره بالاجراءات التنظيمية للعيادة وان هناك تعميم ان تخصص العيادة للبحرينين فقط وان موضوع غير البحرينين يرجع القرار للادارة العليا لمراكز الرعاية الصحية الأولية |
ALH | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 25-01-67442 | 12/23/2024 12:00:00 AM | 1/6/2025 11:20:58 AM | 12/29/2024 12:00:00 AM | |||||
7139 | عبدالله | 39459606 | قسم التقييم للحالات ناطرين من قبل الموظين وترك الغرفة ةاستخدام الهاتف قسم الاسعاف موظفين كثير وتاخير وحركة بدون فائدة تذكر نرجو الاهتمام واكثر كثير على الموظفين والمراجعين |
تم التواصل مع المريض و شرح آلية التقييم و الانتظار في المركز الصحي و قد شكر المريض الاهتمام و التواصل بهذا الخصوص |
MJK | Administrative | Complaint | Waiting Period | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 25-01-71245 | 1/3/2025 12:00:00 AM | 1/7/2025 7:48:23 AM | 1/6/2025 12:00:00 AM | |||||||
7140 | MOHAMED SAEED MOHSEN AHMED MOHSEN | 750802367 | 34473905 | شكري الخاص والعميق والحار الى كل دكتورة فاضلة فهم فعلا ملائكة رحمة وتعاملهم رحمة كل الشكر للاطباء والممرضات كذلك |
تم الشكر وتقدير اطباء المركز |
JHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 25-01-47145 | 12/12/2024 12:00:00 AM | 1/7/2025 9:02:07 AM | 12/12/2024 12:00:00 AM | |||||||
7141 | MOHAMMEDNADEEMABDULGAFFAR SHAIKH | 901128120 | 97333690768 | nadeemshaikh2812@gmail.com | I am trying to download mawaeid app but I am not able to download..It's showing not available on this device |
السلام عليكم |
SKC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-01-28158 | 1/7/2025 12:00:00 AM | 1/7/2025 9:07:57 AM | 1/7/2025 12:00:00 AM | |||||
7142 | MOHSEN ADEL MOHSEN ABDULLA | 000702447 | 34343454 | في تاريخ 24 نوفمبر رحت مركز جدحفص لان كنت اعاني من الالم في البطن وماكان مزدحم فلما دخلت على غرفة التصنيف سألني الي موجود شنو تعاني منه وخبرته ان عندي الم في البطن وكان مستمر لمدة 12 ساعة، شاف حراراتي والضغط بدون ما يسالني اي سؤال وقال لي روحي الكاونتر ورحت عشان اخذ موعد الدكتور وخبرني ان موعدك الساعة 4 الفجروانا كنت في المركز الساعة 6 المغرب! بعدها وصلت الساعة 12 وكنت اعاني وانا في البيت فرحت ليهم المركز و دخلوني على الدكتورة وما قدرت تشخص حالتي أو ما عندها المطلوب وحولتني على السلمانية ومن خلال التصنيف الممرضة الاول ما وصلت السلمانية قالت مبدئيا هذه الالام الدودة الزايدة و بعد التحاليل طلع صحيح وسووني عملية لازم يصير حل حق تخاذل بعض الممرضين و على الاقل يشوفون شنو في المريض لان لا سمح الله انفجر الزايدة فيني ما بسامحه ليوم الدين لان هو السبب الرئيسيي في عدم تشخيص الحالة بالشكل المطلوب و شكرا |
تحية طيبة وبعد ،،، بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ، وبخصوص الشكوى المقدمة بتاريخ 8/12/2024 من قبل المريض محسن عادل الرقم الشخصي: 000702447 ، نود ان نحيطكم علماً بأنه تم التواصل معه اكثر من مرة ولم يتم الرد.
هذا ما لزم للتوضيح مع خالص شكري وتقديري رئيس قسم التمريض اسمهان العرادي |
JHC | Proffesional | Complaint | Clinical Management (Treatment) | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-01-72002 | 12/8/2024 12:00:00 AM | 1/7/2025 12:05:56 PM | 12/8/2024 12:00:00 AM | ||||||
7143 | HUSAIN MOHAMED AHMED ABDULLA | 820107395 | 33527221 | السلام عليكم في يوم الثلاثاء 03/12/2024 الساعة العاشرة ذهبت لمركز جدحفص الصحي و سجلت وكنت انتظر دوري لغرفة التصنيف حتى نادتني موظفة التمريض للفحص حيث عاملتني من غير ادب وثبتت جهاز الضغط على يدي بطريقة غير صحيحة وصرخت علي صراخ مو طبيعي تقول مول باقي الا انت تعلمني في شغلي ولين مو عاجبك اطلع بره المستشفى حينها قلت لها اني سوف اشتكي في وزارة الصحة فهذا المركز حكومي ويخدم الجميع وانا مواطن قالت لي بصراخ علاي الي ما طولة بيدك طالة برجلك وانا اسمي فاطمة السعيد ويله اطلع بره |
تحية طيبة وبعد ،،، بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ، وبخصوص الشكوى المقدمة بتاريخ 11/12/2024 من قبل المريض حسين محمد عبدالله الرقم الشخصي: 820107395 ، نود ان نحيطكم علماً بأنه تم التواصل معه اكثر من مرة ولم يتم الرد. وفي المرفق صورة تبين ماتم حصوله يوم الحادثة ، حيث ان الممرضة طلبت من المريض التوجه للتمريض لقياس الضغط مرة اخرى ولكنه ابدى انزعاجه وعدم تقبله.
هذا ما لزم للتوضيح مع خالص شكري وتقديري رئيس قسم التمريض اسمهان العرادي |
JHC | Proffesional | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-01-01890 | 12/9/2024 12:00:00 AM | 1/7/2025 12:57:05 PM | 12/9/2024 12:00:00 AM | ||||||
7144 | A.KARIM HASAN | 36774600 | المرضى مكدسين والتصنيف غرفتين فقط لماذا لا تكون ثلاث غرف وقت زيادة المرضى |
تم التواصل مع المراجع لمعرفة حيثيات الموضوع وتم شرح آلية الانتظار المرضى لغرف التصنيف كما تم أخد اقتراحه بزيادة غرف التصنيف |
SJC | Administrative | Enquiry | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 25-01-13667 | 12/30/2024 12:00:00 AM | 1/9/2025 8:14:23 AM | 1/7/2025 12:00:00 AM | ||||||||
7145 | AYA A.JALIL AL ZAKI | 33032733 | د. مريم العلويلقد أخذت موعد بالأتصال بالخط الساخن الخاص بالمواعيد وتأخرت قليلاً وأنتظرت إلى أن يتم النداء ولكن لم أسمع مباشرة وذهبت للطبيبة وأخبرتني أنيي تأخرت وتحدثت للطبيبة عن أهمية الموعد وأنه طارئ ولكن دون جدوى ولم تتعاون معي من أجل أبنتي |
تم التواصل مع صاحبة الشكوى وتبين أنها كانت تنتظر الموعد في قاعة إنتظار قسم السجلات متوقعة امكانية سماع مناداة الطبيب من هذه المنقطة، تم توضيح مكان الانتظار وشرح طريقة التصرف في حال الحضور في حالة مستعجلة.
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SJC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 25-01-27647 | 12/30/2024 12:00:00 AM | 1/9/2025 8:17:55 AM | 1/7/2025 12:00:00 AM | |||||||
7146 | ISA ABDALI ABDULLA KADHEM | 820203238 | 33446880 | اشكو على قسم التمريض بسبب التاخير على التمريض للمداواة و التخير من نص ساعة الى ساعة |
تم الاتصال بالمريض و الايضاح بأن هذا التوقيت يكون مزحوم وفي هذا اليوم توجد حالة طوارئ مما ادى لانشغال الموظفين كما أن الكثير من المرضى يستغلون وقت اخذ اولادهم من المدرسة و القدوم في نفس الوقت للعلاج في المركز مما يخلق زحمة ابدى المريض تفهمه كما اثنى على اسلوب الممرضين في التعامل و المعالجة و اعترف فعلا على وقت الانتظار |
JHC | Proffesional | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 25-01-75706 | 11/12/2024 12:00:00 AM | 1/7/2025 1:22:36 PM | 11/12/2024 12:00:00 AM | ||||||
7147 | ميثم العالي | 36333377 | قد حضرت زوجتي لحجز موعد لأبني مع العلم أن منزلنا خلف المستشفى وقد اخبرت الموظفة بكاونتر (2) أن غرفة التصنيف تحتاج حضور المريض وبعد 5 دفائق جهزت مع ابني وتم الانتظار لمدة 30 دقيقة للدخول على التصنيف فكان كلام الموظفة متناقض مع الواقع وسوف اتواصل مع الوزارة ونهرا شخصيا وشكرا. |
تم التواصل مع المراجع من قبل إداري المركز والاستماع لشكواه . |
KHC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 25-01-82157 | 11/17/2024 12:00:00 AM | 1/7/2025 4:52:02 PM | 11/20/2024 12:00:00 AM | |||||||
7148 | امينة سالم | 36799077 | اشتكت العميلة على سوء معاملة الممرضة |
م التواصل من قبل مشرفةالتمريض واخذ تفاصيل المشكلة المتعلقة بأسلوب الموظفة المذكورة في الشكوى. حيث أكدنا اننا نأخذ مثل هذه الملاحظات بجدية تامة. حرصاً على تقديم أفضل خدمة ورعاية ممكنة لمرضانا.وتم الاعتذار بالنيابة ونؤكد التزامنا بضمان احترام حقوق المرضى وتعزيز معايير التعامل المهني من قبل جميع الموظفين |
BKH | Proffesional | Complaint | Behavioral | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 25-01-41294 | 11/29/2024 12:00:00 AM | 1/8/2025 7:26:57 AM | 12/2/2024 12:00:00 AM | |||||||
7149 | Abdulla | 950406007 | 97336188588 | أريد ان اتقدم بشكوى على موظفة التسجيل/ الاستقبال في مركز بنك البحرين الوطني بعراد حيث أنها تفتقر لأدنى أساليب التواصل الحضاري و تتكلم مع المراجعين بطريقة غير مؤدبة و هذه ليست المرة الأولى التي أواجه مشكلة مع هذه الموظفة و تكرار هذه المشاكل من قبل الموظف ذاته لا يبعث على الاطمئنان و ينفر المراجعين الذين هم أساس الخدمات الطبية التي يتم تقديمها. تم مواجهة هذه المشكلة في الساعة ٤:٣٥ من عصر اليوم حيث أنني لم اعلم بانه تم تحديث بياناتي في أنظمتكم و لم اعد اتبع هذا المركز الصحي ( علماً بان تطبيق صحتي لا يزال يبين ان مركز عراد الصحي هو المركز الصحي الخاص بي).أسلوب الموظفة السيء للغاية ترك أثراً سيء و سمعة سيئة لمراكز الرعاية الأولية في ذهني و التي سيمر الكثير من الوقت لمحوها. ملاحظة: المضحك في الأمر ان هذه الموظفة لم تكتفي بمعاملتنا بأسلوب سيء بل بينت عدم أهليتها حيث أنها أكدت ان مجمع رقم ٢٥٤ (المجمع الذي اسكن فيه حالياً) تتم خدمته من قبل مركز سماهيج في حين ان المجمع تتم خدمته من قبل مركز الحد. الرجاء كل الرجاء ان يكون موظفي الاستقبال من الأشخاص البشوشين لتسهيل عملية المراجعين و شكراً. |
تم التواصل مع العميل و عمل اللازم |
NAC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-01-67846 | 1/6/2025 12:00:00 AM | 1/8/2025 8:31:50 AM | 1/8/2025 12:00:00 AM | ||||||
7150 | HASAN ZAKARIYA ABDULRASOOL OMRAN | 050809156 | 38338907 | hasoonomran0@gmail.com | ذهبت الى المستشفى كنت تعبان و اخدت الادوية و خبروني السكليف بينزل في الموقع صحتي عقب ساعة وحدة و من امس الى اليوم ما نزل شي |
تم التواصل معكم بشأن الشكوى المرفوعة من قبلكم، الاجازة صادرة من قبل الطبيب وموجودة في النظام الإلكتروني، اذا كانت توجد مشكلة في عدم ظهور الاجازة تم طباعة الاجازة ويمكنكم استلامها من قسم التسجيل، شاكرين تواصلكم معنا متمنين لكم دوام الصحة والعافية. |
JHC | Proffesional | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-01-41059 | 1/8/2025 12:00:00 AM | 1/8/2025 8:42:06 AM | 1/8/2025 12:00:00 AM | |||||
7151 | Ebtsam Alsayyadi | 010205608 | 97335045325 | ebtsamalsayadi@gmail.com | - [ ] انا اقدم شكوى ضد دكتوره منى القاسمي في مركز الصحي عراد لانه يدي تعورني بشكل مولم لااستطيع تحريكها منذ يومين وقد صابتني الحاله من قبل لكن كانت تقول انه وبطريقه جدا مستفزه وهادئه انه مافيها شي وانه اهمشي ماتنمل وانا قلت لها انها تنمل يدي وتقولي بطريق مستفزه وينننننننن الدكتور الطبيعي لازم يشخص الحاله يوديها الاشعه يجوف مو كذي من مخه |
تم الإطلاع على حيثيات الشكوى و تواصل مع صاحب الشكوى تعم عمل اللازم |
NAC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-01-63207 | 1/6/2025 12:00:00 AM | 1/8/2025 12:41:37 PM | 1/8/2025 12:00:00 AM | |||||
7152 | Ahmed Albinali | 39410899 | communcation |
تم اتخاذ الاجراءات اللازمة مع الطبيبة و تنبيه الطبيبة شفويا باتباع البروتوكولات المتبعة في المراكز الصحية لنداء المرضى |
BKH | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 25-01-38874 | 12/18/2024 12:00:00 AM | 1/9/2025 7:22:27 AM | 12/23/2024 12:00:00 AM | |||||||
7153 | سلوى حمد | 39337475 | المختبر السلام عليكم حضرت للمركز الثلاثاء لتسليم عينة المختبر واخذت رقم من الجهاز الرقم كان 599 الوقت حسب الجهاز 12:41 ولم يكن موجود اي من المراجعين للمختبر وبعد انتظار لفترة تعتبر طويلة نسبيا اخبرتني الموظفة ان المختبر لا يستلم عينات بعد 1 وحضوري كان قبل 1 |
This is to bring the following into your knowledge. A patient complaint was received on 31/12/2024, regarding the issue of the sample submission timing. An apology for miscommunication was presented on behalf of the lab department and it was ensured that the lab department abides by the sample collection and submission timings strictly. Also, the staff were obliged to provide service and assistance as per the policies of the department in order to avoid any issues in the future. |
NDC | Administrative | Complaint | Service Quality | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 25-01-09685 | 12/31/2024 12:00:00 AM | 1/9/2025 9:37:14 AM | 1/2/2025 12:00:00 AM | |||||||
7154 | علي البنعلي | 36254825 | الصيدلية اسلوب الممرض وقح وغير محترم وليس لديها احترام |
تم التحدث مع الموظفه وفهم ماحدث وقالت انه تطاول عليها في الكلام وصوته كان عالي حيث انه رفض اعطائها البطاقه الشخصية،ثم تم التواصل مع المريض وتفهم منه الامر ماحدث مع الموظفه ،واخباره بان تم التنبيه علي الموظفه بضروره التعامل مع المريض بشكل افضل وعدم تكرار الموضوع مره أخري.
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NDC | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 25-01-67024 | 12/29/2024 12:00:00 AM | 1/9/2025 9:39:08 AM | 1/2/2025 12:00:00 AM | |||||||
7155 | JAMAL ALI | 76080484 | 39909914 | السلام عليكم ورحمة الله وبركاتع وبعد في مستشفى بوماهر في منطقة المحرق .. حمامات المستشفى .. كل المراحيض ليس فيها كراسي الجلسة التي تجلس فيها هل يعقل حمامات ليس فيها قواعد جلسة التي فوق المرحاض وكيف يجلس المستحدمين الحمام كل الحمامات مستشفى بوماهر المحرق حتى حمام المعاقين ليس فيه جلسة اهو بروحه معاق ولايستطيع اتحكم في نفسة فا حرام ان يهملون الحمامات بهذا اشكر اين اداره المستشفى من هذا هل يعقل كل الخمامات المستشفى بدون جلسات |
عميلنا العزيز نشكركم على التواصل معنا... بعد التواصل معكم تم توضيح ان ادارة المركز في صدد استبدال القطع كما نود ان نبين لكم ان مراكز الرعاية الصحية الاولية دائمة الاهتمام في تحسين وتطوير جودة الخدمات المقدمة لعملائنا الاعزاء |
HBM | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 25-01-86289 | 12/9/2024 12:00:00 AM | 1/12/2025 8:54:51 AM | 12/9/2024 12:00:00 AM | ||||||
7156 | حاتم تاج | 37304567 | خدمة ممتازة موظفين في قمة الرقي والأحترام مركز مرتب ونظيف نتمنى دوام الصحة والعافية لجميع منتسبي المركز وإلى الأمام |
تم توصيل الشكر لجميع منتسبي المركز |
SJC | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 25-01-35893 | 1/10/2025 12:00:00 AM | 1/12/2025 10:16:28 AM | 1/12/2025 12:00:00 AM | ||||||||
7157 | BAYAN MOHAMED | 981203191 | 38922200 | السلام عليكم ذهبت الى مركز حالة بوماهر في المحرق وعندنا وصلت الى موظف الاستقبال تكلم معي بنبرة حادة طالبا مني اخذ رقم قبل تسجيلي رضي على التقييم مع العلم اني كنت واقفة وجدامي 4 اشخاص وفي كذا موظف موجود محد خبرني بضرورة اخذ رقم قبل الاصطفاف ذهبت لاحظار رقم ورجعت رد تكلم معاي بنفس النبرة قائلا للحين مايا دورج اختي مع العلم ان محد كان جدامي وقام ياخذ مرضى ثانين من وراي ويمشيهم وانا واقفة قاصدا اهانتي هل هذا تصرف يقوم به موظف استقبال مدرب على التعامل مع المراجعين ؟ وهل مطلوب مني انا المريضة ضغطي نازل وبالزور شايلة نفسي رايحة المستشفلى اني اكون يقضة 100% واعلم من نفسي ان ضافوا اجراء جديد واهوة اخذ رقم قبل التسجيل في السستم ؟ ولماذا فقط هذا المستشفى يطلب رقم قبل التسجيل ، ورقم بعد الملاحظة ، ورقم عشان يسجلني عشان ادحل على الدكتور ؟ مع العلم هتي مو اول مرة يصير لي موقف وياهم قبل 3 اسابع دحلت على الدكتورة وماحطت السكليف في السستم واضطريت اني ارجع لها عقب جم يوم عشان تدخلة لي من اول ؟ كثير من الاخطاء والملاحظات على هذا المركز بالذات تعاملهم سي مع المرضى . |
عملينا العزيزنتثمن تواصلك معنا عبرة هذه المنصة .. وبعد التواصل معك هاتفيا نود تذكيرك بان مركز الرعاية الصحية الاولية مفتوحة الىجميع المواطنين والمقيمين والزوار لحدمتكم على مدار الساعة |
HBM | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 25-01-85037 | 12/10/2024 12:00:00 AM | 1/12/2025 10:44:54 AM | 12/10/2024 12:00:00 AM | ||||||
7158 | MUBARAK JUMA ALBALOOSHI | 870102761 | 39202882 | دورات المياه غير نظيفة ومعطلة ولاتصلح للا ستخدام في مركز حالة بوماهر |
عملينا العزيزنتثمن تواصلك معنا عبرة هذه المنصة .. وبعد التواصل معك هاتفيا تم التنبية على المنظفين بضرورة تنظيف دورات المياة في جميع الاوقات نشكرك لخدمتكم على مدار الساعة |
HBM | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 25-01-63405 | 1/6/2025 12:00:00 AM | 1/12/2025 11:01:38 AM | 12/10/2024 12:00:00 AM | ||||||
7159 | سلو الحلو | 340001320 | قسم التمريض ايمان حس (شكر) |
تم التواصل مع الشكر و التقدير و شكرهم على مبادرتهم الطبية و ما يعكس ذلك من اثر في نفوس العاملين |
MJK | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 25-01-69021 | 1/11/2025 12:00:00 AM | 1/20/2025 11:19:18 AM | 1/20/2025 12:00:00 AM | ||||||||
7160 | غبير خالد | 36633277 | قسم التمريض شكر وتقدير للمرضة ايمان حسن لتعاونها مع المرضى وسلوبها محترم وحسن الأخلاق لها التوفيق ومنها للاعلى |
تم التواصل مع الشكر و التقدير و شكرهم على مبادرتهم الطبية و ما يعكس ذلك من اثر في نفوس العاملين |
MJK | Administrative | Appreciation | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10899 | 10899 | 25-01-26676 | 1/12/2025 12:00:00 AM | 1/20/2025 11:18:57 AM | 1/20/2025 12:00:00 AM | ||||||||
7161 | د.عماد محمد عمو | 39903431 | الاستقبال و الاطباء الاخ ابراهيم موظف الاستقبال من افضل العاملين بالمركز سمح بشوش محترم خلوق وافضل الاطباء على الاطلاق د.خوله لكم وافر التحية ولكل العاملين |
تم الاتصال بالمريض و شكر على هذه المبادرة الجميلة ورفع المعنويات الموظفين وان طاقم مركز الزلاق الصحي يتطلع دائما بتقديم افضل الخدمات وايضا تم الشكر الموظفين من فبل رئيس مجلس الادارة واداري المركز الصحي على جهودهم المبذولة لخدمة المراجين وتم رفع رسالة الشكر الى الادارة العلياء |
ZHC | Administrative | Appreciation | Administration | High | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 25-01-51725 | 1/12/2025 12:00:00 AM | 1/12/2025 1:23:16 PM | 1/2/2025 12:00:00 AM | ||||||||
7162 | NOOR SAEED MERZA ALHAWAJ | 920108652 | 33630555 | nooralhawaj92@gmail.com | اريد ان احول دكتور العائلة لانه رجل اريد ان احوله الي دكتورة اخرى امراءه ولكن يقولون انه لايوجد تحويل لدكتور هل هناك حل للموضوع |
تم التواصل صاحبة الاستفسار وشرح الية تغيير طبيب العائلة |
JHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-01-62564 | 1/12/2025 12:00:00 AM | 1/12/2025 2:57:57 PM | 1/12/2025 12:00:00 AM | ||||||
7163 | ahmed ebrahim | 871206412 | 36434633 | تم تسجيل موعد بالحضور في مستشفى حالة بوماهر في تمام الساعة 13:25 واعطائي موعد الساعة 15:15 على غرفة رقم 9 عام وتم التوجه الى الدكتور حيث افاد بانه ليس لديه عمل حاليا سوى انتظار انتهاء وقت الدوام علما بان تم الدخول في تمام الساعة 13:45 علية ويفيد بان لايوجد لديه اي عمل سوى الخروج على توقيت انتهاء العمل في تمام الساعه 14:15 وبسبب اغلاق برنامج الاطباء يوميا في تمام الساعه 13:40 ويفتح عند الساعة 14:15 ولايمكنه استلام مريض في هذى التوقيت |
تم التواصل مع صاحب الشكو واستيضاح ما حدث بعدها تم التوضيح للعميل الية المواعيد وطريقة اخذها تفهم العمليل الية العمل في المراكز الصحية |
HBM | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 25-01-82044 | 12/17/2024 12:00:00 AM | 1/13/2025 1:30:05 PM | 12/17/2024 12:00:00 AM | ||||||
7164 | abdulla jassim | 39662800 | أشكر الدكتورة سلوى السماك على معاملتها مع المرضى وتعاملها المخلص في عملها ونتمنى لها التوفيق في عملها مع المرضى وكل الشكر والتقدير الى إدارة المركز |
تم توصيل الشكر للطبيبة |
SJC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 25-01-30114 | 1/14/2025 12:00:00 AM | 1/15/2025 10:27:19 AM | 1/15/2025 12:00:00 AM | ||||||||
7165 | Ahmed Isa | 860701506 | 97338271446 | السلام عليكم ورحمة الله وبركاته... إلى من يهمه الأمر انا مريض فقر الدم المنجلي أعاني عندما أذهب إلى المركز الصحي في تأخير المواعيد لنا وعدم توفر موعد قريب في الايام العاديه عندما اذهب وأنا اتألم أحاول جاهدا الدخول للدكتور بأسرع وقت لوصف العلاج لي ولكن يتم اخباري بأن يجب الانتظار حتى. الانتهاء من جميع المرضى وحتى لو لم يكن هناك مرضى في الوقت الذي اذهب فيه أخبرت الدكتوره بالامر ولكن اخبرتني بالانتظار وكان حضوري الساعه ٢ ظهرا والموعد الساعه ٦ مساءا علما أن الوزارة مشكورة كانت دائما ماتبلغنا بأن الاولوية الى مرضى السكلر احمل الرقم الشخصي 860701506 رقم الاتصال 38271446 |
تم التواصل مع المريض صاحب الشكوى والدكتورة وتم مناقشة سوء الفهم بينهم في ما يتعلق بالموعد او مدة الإنتظار . وقد أبدى المريض تفهمه للموضوع
|
SKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-01-88786 | 1/14/2025 12:00:00 AM | 1/16/2025 8:06:24 AM | 1/16/2025 12:00:00 AM | ||||||
7166 | صالح الساده | 850701538 | 97332222911 | مستشفى حالة بوماهر يعاني من سوء إدارة وتخطيط واضح حيث يتم الإعتماد على غرفة تشخيص واحدة فقط يوم الجمعة رغم إغلاق جميع المستشفيات الحكومية الأخرى في المحرق مما يعكس غياب خطط الطوارئ وضعف الرقابة من إدارة المستشفيات الحكومية هذا الوضع يشكل خطرا على صحة المواطنين ويظهر تقصيرا في توفير خدمات طبية متكاملة نطالب بإجراءات عاجلة تشمل زيادة غرف التشخيص وتوفير كادر طبي كاف وتحسين توزيع الموارد مع تفعيل الرقابة لضمان تقديم خدمات صحية تلبي احتياجات السكان |
تم التواصل مع المشتكي وتم التوضيح له بان لم تكن عيادة تصنيف واحدة بل كانت أكثر من عيادة وبسبب وجود حالة الطوارئ استدعى الأمر حضور جميع الممرضين الى غرفة الطوارئ مما أدى الى تشغيل غرفة واحد للتصنيف أثناء هذه الفترة . علما بان التصنيف يكون أكثر من عيادة دائما |
HBM | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10907 | 10907 | 25-01-35291 | 12/29/2024 12:00:00 AM | 1/16/2025 11:20:16 AM | 12/29/2024 12:00:00 AM | ||||||
7167 | هبة محمد | 34494223 | شكوى على نظام التصنيف |
تم التواصل مع صاحبة الشكوى و تم سماع التفاصيل , وتم شرح نظام التصنيف للمراجعة و ابدت التفهم و شكرت حسن التواصل |
YAE | Administrative | Complaint | Appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 25-01-20399 | 1/14/2025 12:00:00 AM | 1/16/2025 11:25:48 AM | 1/16/2025 12:00:00 AM | |||||||
7168 | عاليه فريد | 34644998 | اسلوب موظف الاشعه في الرسبشن غير محترم مع المرضى الاجانب يفضل االجانب يتعاملون معكم باللغة الاجنبية |
تم التواصل مع صاحبة الشكوى و تم لفت نظر الموظف وعمل اللازم |
YAE | Administrative | Complaint | Behavioral | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 25-01-67012 | 1/8/2025 12:00:00 AM | 1/16/2025 11:29:17 AM | 1/9/2025 12:00:00 AM | |||||||
7169 | Goung Jin | 33512940 | سلام عليكم أنا مريض سكلر لدي علاج منتظم في نظام وزارة الصحة جرعتين مورفين في اليوم في مركز إنجنير الصحي ولله الحمد مع هذا النظام قلة بعض نوباة الألم ، مع هذه الجرعتين أنا أسجل دخول على الدكتور لكتابة جرعة الفنارقن لتفادي اللوعة والحساسية مرتين في اليوم مع جرعة المورفين ولكن من غير سابق إنذار ولا قرار من وزارة الصحة ربما تصرف شخصي من بعض الأطباء ألغوا جرعة فنارقن واحده ، وهي مجرد إبرة عادية وتساعدني على تفادي اللوعه والحساسية (الحكة) هذه صحتي ما في مجال للتجارب وعلاجي ناسبني من سنين ليش يبهدلوني وأنا بهالعمر وخايف على صحتي . وأنا إنسان منتظم في العلاج وليس ممن يتنقلون من مركز إلى مركز لذا نرجو من الجهات المختصة حل هذه المشكله لكي ترجع جرعة الفنارقن الثانية كما كانت ، مع الشكر الجزيل |
تم التواصل مع المريض من قبل رئيسة الاطباء وشرح له ان المريض يأخذ العلاج المناسب لحالته |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-01-46663 | 1/13/2025 12:00:00 AM | 1/16/2025 11:31:40 AM | 1/14/2025 12:00:00 AM | |||||||
7170 | Hussain Ghuloom | 36496960 | بخصوص الشكوى 2556272441 حضرت الة مستشفى السلمانية حيث تم ادخالي على التمريض مرة أخرى واخبرتهم بالحادثه واخبروني لماذا لم يتم معالجتك في انجنير اخبرتهم بان الدكتور اخبرني بالتوجه للسلمانيه العلم بانه تم آخذ اشعه في انجنير والآن أنا في مستشفى السلمانية ولا يخفى عنكم الازدحام وساعات الانتظار في السلمانيه والى الان وأنا اكتب هذه الشكوى لم يتم ادخالي الطبيب ٫ أنا شكوتي على مستشفى انجنير وتهاوننهم في استقبال حالات الطوارى. السوال الذي اتسائله لماذا تم نقلي الى مستشفى السلمانية بحيث تمت الاشعة وكل شي في انجنير |
الشكوى تخص قسم الاشعة والتمريض وقد تم التواصل مع المريض من قبل ادارة قسم الاشعه والايضاح له انه كان يوجد مشكلة في نظام اي صحة يتعذر ارسال الركويست وسوف يتم التواصل معه من قبل ادارة التمريض |
YAE | Administrative | Complaint | Policy & Procedure | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-01-23429 | 1/13/2025 12:00:00 AM | 1/16/2025 11:35:10 AM | 1/14/2025 12:00:00 AM | |||||||
7171 | ندى الحرز | 960702520 | 38265377 | nooy361@gmail.com | عدم الرد على المكالمات |
تم التواصل مع المريضة حيث انها حجزت موعد على طبيب العائلة عن طريق تطبيق صحتي وكانت تنظر الطبيب يتصل بها وعليه حاولت الاتصال لان الطبيب لم يتصل بها.
تم شرح قنوات حجز مواعيد التطبيب عن بعد للمريضة |
AAK | Administrative | Complaint | Appointments | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-01-45079 | 1/21/2025 12:00:00 AM | 1/21/2025 8:26:33 AM | 1/9/2025 12:00:00 AM | |||||
7172 | عبدالرضا الشيخ | 721202527 | 36000789 | alshaikh270@gmail.com | طلب اجازة مرضية لمدة يومين |
اشتكى المريض بأن الطبيبة د فاطمة العلوي لم تصدر له اجازة مرضية لمدة يومين ، حيث اشتكى من التعب والمرض والارهاق وتم التأكيد عليه بان التشخيص واصدار الاجازات قرار يرجع للطبيب حسب الحالة المرضية |
AAK | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-01-88054 | 1/21/2025 12:00:00 AM | 1/21/2025 8:29:50 AM | 1/13/2025 12:00:00 AM | |||||
7173 | معاد حسين | 971101213 | 399055020 | meaad.97@gmail.con | عدم امكانية حز موعد على طبيب العائلة عن طريق تطبيق صجتي |
تم التواصل مع المريضة وطلب منها تحديث التطبيق وتم حل المشكلة والتعريف بقنوات حجز المواعيد الاحرى |
AAK | Administrative | Enquiry | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-01-42855 | 1/21/2025 12:00:00 AM | 1/21/2025 8:32:12 AM | 12/23/2024 12:00:00 AM | ||||||
7174 | محمد مانع | 791212572 | 36655396 | almanea39393@gmail.com | استفسار عن اصدار الاجازات المرضية لطلاب المرحلة الابتدائية |
تم التواصل مع المريض وشرح دليل اصدار الاجازت المرضية لطلاب المدارس |
AAK | Proffesional | Enquiry | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10209 | 10209 | 25-01-93919 | 12/10/2024 12:00:00 AM | 1/21/2025 8:35:01 AM | 1/21/2025 12:00:00 AM | ||||||
7175 | جهاد الطوق | 810706091 | 36426836 | jehadalroomi@gmail.com | وجود رقم الوالد المرحوم بالملف الصحي للمريضة على الرقم من تحديث ارقام التواصل |
تم التاكد من نظام اي صحة وملف المريضة واتضح ان ارقام التواصل محدثة ونفس الارقام المطلوب اضافتها بملف المريضة ، وتم توجيه المريضة الى الجهاز المركزي للمعلومات لحل المشكلة |
AAK | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-01-65731 | 12/2/2024 12:00:00 AM | 1/21/2025 8:39:12 AM | 12/3/2024 12:00:00 AM | |||||
7176 | فاطمة جعفر علي | لا يوجد | 66966244 | رفع صوت الدكتورة رحمة العصفور على المريض وادعائها بانها مشغولى حسب المسجل بالشكوى |
تم الاتصال بزوج المريضة وبحث الشكوى وتوضيح حيثياتها |
AAK | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 25-01-52599 | 11/26/2024 12:00:00 AM | 1/21/2025 8:56:26 AM | 11/26/2024 12:00:00 AM | ||||||
7177 | فاطمة حسن | 931207738 | 336973393 | fatimajaffr93@gmail.com | تعامل الطبيب واسلوبها في الرد على المريضة |
الحضور متاخرا عن الموعد ، والدكتروة اساوبها كان يخلو من ايتصرف غير لائق.
تم حل المشكلة وحجز موعد ليوم آخر وافاد بان سيتم سحب الشكوى لان تم تقديمها عن طريق صندوق الشكاوي والاقتراحات |
AAK | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-01-27392 | 11/26/2024 12:00:00 AM | 1/21/2025 9:09:59 AM | 11/26/2024 12:00:00 AM | |||||
7178 | رائد عباس سلمان | 740600443 | 33221881 | rmarkhi@gmail.com | وحالته غير مستعجلة .تأخر المواعيد ، لا يوجد مواعيد بالفترة الصباحية فقد انتهت ومتاحة الفترة المشائية ورفض ذلك المريض حيث تم توجيه الى التصنيف . |
تم التواصل مع المريضة وتم التاكيد بانه قد حضر المركز الصحي قبل بيوم واعطي العالج المناسب. وتم التاكيد عليه بنظام تصنيف الحالات |
AAK | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-01-12090 | 11/24/2024 12:00:00 AM | 1/21/2025 9:40:42 AM | 11/26/2024 12:00:00 AM | |||||
7179 | Mohamed Ali Haji | 571203612 | 39644414 | السلام عليكم .. ارجوا المساعدة في الاتصال بمركز الشيخ صباح في ام الحصم حيث اني اتصل على رقم تلفون المركز لطلب موعد مع الوحدة المتنقلة ولكن لا أحد برد على تلفون المركز |
تم التواصل مع مقدم الشكوى وابلاغه بأن البدالة في المركز متعطله وقد تم رفع طلب اصلاح، وتبين من خلال الاتصال بأن الشكوى الهدف منها الحصول على موعد للوحدة المتنقلة لوالدته المريضة صاحبة الرقم الشخصي 430014228 وعليه تم عمل اللازم في هذا الصدد. |
SKC | Administrative | Complaint | Facilities and Services | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-01-76934 | 1/21/2025 12:00:00 AM | 1/21/2025 12:33:45 PM | 1/21/2025 12:00:00 AM | ||||||
7180 | maysa alkooheji | 930901290 | 32033030 | maysaosama94@gmail.com | رحت مركز الشيخ صباح السالم من غير موعد حولوني الاستقبال للتمريض اتشخيص حالتي واحس بألم في الجسم وارهاق وزكام والممرضه اخذت حرارتي وقياس الضغط واخبرتني بالرجوع الى قسم السجلات وبدورهم اخبروني بالحضور يوم ثاني وان حالتي ليست طوارئ وانا اشعر بالتعب والارهاق وحضرت للمركز علشان يخبروني بالحضور يوم ثاني. وخصوصا عندي دوام وانا جيت العصر لأن حالتي ساءت والمركز كان فاضي ولماذا تم تشخيصي بأن حالتي ليست طوارئ |
تم التواصل مع صاحبة الشكوى وتم شرح الية التصنيف المتبعة في مراكز الرعاية الأولية ، حيث ان المريضة تعاني من اعراض الفلو وتم عمل قياس المؤشرات الحيوية وكانت طبيعيةحيث ذكرت للممرضة بانها اخذت مسكن لذلك تم تصنيفها اللون الأخضر. ذكرت المريضة بأنه يجب ايجاد حل لمشكلة التصنيف حيث انها لم يكن بامكانها الحضور الموعد المعطى لها في اليوم التالي وذلك لالتزامها بالعمل، وايضا ذكرت بأن يجب اعطاء مواعيد في أي وقت اذا كان المركز مفتوح وقريب من منطقة سكنها أو تحويل حالتها الى الطبيب المسووؤل عن النوبة لأنه كما ذرت في الاتصال بأن تعاني من الم في الجسم وارهاق حتى لو كانت المؤشرات الحيوية طبيعية. ذكرت لها بأن سيتم رفع الشكوى في اجتماع مجلس الادارة حيث من اللازم أن يتم شرح آلية التصنيف قبل اعطاء بطاقة التصنيف من قبل قسمي التمريض والسجلات بأن يمكن مراجعة مركز 24 ساعة في حال تراجع حالة المريض أو مراجعة مسؤول النوبة في المركز. |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-01-04996 | 9/11/2024 12:00:00 AM | 1/21/2025 1:57:11 PM | 9/12/2024 12:00:00 AM | |||||
7181 | فواز احمد الشروقي | 751200638 | 38889924 | fshurooqi@gmail.com | قبل يوم سألت عن كيفية اخذ موعد لآخذ تطعيم الحمى الصفراء وتم ابلاغي بأن ذلك يستوجب موعد وان التطعيم متاح في اي وقت في مركز الشيخ صباح السالم الصحي بأم الحصم واليوم ذهبت للمركز الصحي الساعه الخامسة مساءا لعلمي بأن توقيت فتح المركز من الساعه 7 صباحا حتى 7 مساءا ولكن تم ابلاغي بأن التطعيم لا يمنحه المركز الا في الفترة الصباحية من الساعه 7 صباحا حتى الساعه 2 ظهرا. لماذا لم يتم ابلاغي بذلك كي اتجنب المشوار الطويل |
تم التواصل مع صاحب الشكوى والاعتذارعن نقص المعلومات المقدمة له بشان استفساره عن لقاح الحمى الصفراء . تم اخباره باوقات تقديم اللقاحات في المركز الصحي وان جميع طاقم التمريض مستعدون لتقديم المساعدة و الخدمة له ولجميع المواطنين في حال وجود ظروف لاتتلاءم مع الاوقات الرسمية و في حال بعد المسافة. |
SKC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-01-62206 | 12/26/2024 12:00:00 AM | 1/21/2025 2:06:15 PM | 12/29/2024 12:00:00 AM | |||||
7182 | JANARTHANAN PANNEERSELVAM | 800643089 | 38819789 | kpjanarthanan@gmail.com | as scheduled for vaccine on 8th august 2024 for my duaghter nivirtti cpr 220802548. as present she in india and we request you to reschedule the vaccine after 5th sept 2024 thank you |
تم التواصل مع السيدJANARTHANAN حيث تم تقديم وتثبيت الموعد بحسب طلبه بتاريخ 08 اغسطس 2024 الساعة 10:15 صباحا |
SKC | Administrative | Enquiry | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-01-19561 | 8/11/2024 12:00:00 AM | 1/21/2025 2:13:46 PM | 8/11/2024 12:00:00 AM | ||||||
7183 | Zainab | 910802769 | 36393110 | name@gmail.com | عندي موعد تاريخ 29/12/2024 الساعة 3 وعشر ذهبت لمركز عالي قسم الاسنان تنظيف الاسنان قبل الموعد بربع ساعة وتميت انتظر لمدة طويلة ومحد موجود بالغرفة وسألت الرسبشن وقال ما يدري .. فوق ساعة انتظر ومحد يدري بشي .. انا تجارب علشان نجي المركز في الوقت المناسب بس في المقابل ما نلاقي من يهتم بصحتنا .. وانا كنت بحاجة جدا لهذا الموعد |
تم التواصل هاتفيا لمقدم الشكوى وتقديم الاعتذار له على الخطأ الغير مقصود وتام تحديد موعد آخر له |
AHC | Administrative | Complaint | Waiting Period | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 25-01-47040 | 12/30/2024 12:00:00 AM | 1/22/2025 1:46:30 PM | 12/31/2024 12:00:00 AM | |||||
7184 | Jawaher Saleh | 35368472 | السلام عليكم ورحمة الله وبركاته أنا مريضة سكلر اتلقى علاجي في مركز انجنير الصحي كما ان لااخذ ابرة الفنارقن اللتي تساعد مرضى السكلر بشكل عام الا في الضروره القصوى جداً أنا لا اخذها الا عندما اكون متعبه جدا حتى استطيع المقاومه لكي اتجنب زيادة النوبه لكي لاارقد في السلمانيه حيث ان الباقي يأخذها يومياً وبالمرتين حتى دون التعرض لأي مشكله نهائياً لكن عندما احتاجها واقوم بالتسجيل على الأطباء وبالذات أطباء العائلة يرفضون كتابتها لي بينما اسمع انهم يكتبون لباقي مرضى السكلر وعذرهم ان انا لااخذها يومياً بالضبط انا لااخذها يومياً الا عندما اكون بحاجتها وبما اني سجلت على الأطباء ذلك يعني اني متعبه كثيراً وبحاجتها وهذه ليست المره الاولى اللتي تحصل معي هذه المشكله مرتين سابقاً سجلت على الطبيبه فاطمه المخلوق وقررت ان تكتب اي شي لست بحاجته ماعدا الشي اللذي انا بحاجته واليوم تم تسجيلي على الطبيبه آلاء عبدالأمير ومجدداً نفس المشكله حيث ان لذي تحويل في السلمانيه لكني لاامتلك العروق لذا ان كنت سأخذ سيلان سأذهب للسلمانيه افضل حيث انهم متخصصين في عروق السكلر افضل من المراكز لماذا لايتم علاجي كما غيري |
تم التواصل مع المريض من قبل رئيسة الاطباء وشرح العلاج المناسب لحالة اللوعه وتم التاكيد ان كل مريض يأخذ العلاج المناسب لحالته الصحية وسيتم التواصل مع الاطباء المعنيين |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-01-55296 | 1/19/2025 12:00:00 AM | 1/23/2025 7:23:18 AM | 1/21/2025 12:00:00 AM | |||||||
7185 | Eatidal Alghanim | 36138348 | بخصوص طبيب العائلة اللي احنه مختارينه وما غيرو حقنا حتى بالأوراق اللي عطيناهم المستشفى بعد باقي نفس الطبيب اللي اهما حاطينه شلون نقدر نغيره في هالحالة إذا اهما يقولون لنا ان عبوا البيانات عشان يسونه وبعدها ما صار اي شي ولا تغير شي |
تم التواصل مع المريضة واخبارها انه عندما يتوفر المجال لدى الطبيبة المطلوبة سوف يتم التحويل مباشرة وتم حل الموضوع |
YAE | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-01-44442 | 1/21/2025 12:00:00 AM | 1/23/2025 7:26:30 AM | 1/21/2025 12:00:00 AM | |||||||
7186 | Faheem Masoodi | 841173605 | 97333729581 | masoodifahim@gmail.com | I am trying to book an appointment on Sehati app for last one week now but everytime I open the app, it displays This service is currently unavailable. I tried reinstalling the app multiple times but the issue persists. Please help. |
السلام عليكم تم التواصل مع صاحب الشكوى وتبين بأنه لم يتم تحديث بيانات البطاقة السكانية فلذا تم التواصل معه وتحديث البطاقة السكانية في برنامج الآي صحه ويستطيع الآن حجز المواعيد وتم ابلاغه بذلك مع تحياتي |
SKC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-01-62009 | 1/26/2025 12:00:00 AM | 1/26/2025 12:14:57 PM | 1/26/2025 12:00:00 AM | |||||
7187 | Naeema Ali | 33003919 | السلام عليكم احاول اخذ موعد لابنتي ولا استطيع بتطبيق صحتي هي من أبناء البحرينيات واقامتها سارية وحتى بطاقتها السكانية |
تم التواصل مع المراجعه وافادتها انه لا يوجد اي منع على الحالة كما ان اجراءاتها في السستم سليمه وبامكانها في اي وقت زيارة المركز بالحضور الشخصي للتحقق من المشكلة معها |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-01-65358 | 1/26/2025 12:00:00 AM | 1/28/2025 6:54:09 AM | 1/26/2025 12:00:00 AM | |||||||
7188 | وفاء عبدالعال | 33930322 | السلام عليكم اطلب منكم النظر في امري انا وابنائي حيث اننا منذ اكثر من ٤ سنوات ونحن نعيش في بيت والدي في منطقة مدينة عيسى مجمع 813 وملفنا الطبي في مركز الكويت الصحي حيث كنا نسكن في صدد مجمع 1038 . فأرجوا واتمنى تحويل ملفنا الطبي الى مركز انجنير الصحي لكي نتمكن من تلقي العلاج في مركز انجنير القريب من بيت والدي في مدينة عيسى بسبب بعد مرز لمويت الصحي وبسبب صعوبة المواصلات لعدم توفر سيارة خاصه. انا وابنائي نعاني من هذه المشكله فنحن بحاجة للنظر في امرنا لكي نستطيع تلقي العلاج بسهوله كوننا مواطنين بحرينيين. ولكم كل الشكر والتقدير. المواطنه: وفاء جاسم عبدالعال |
تم محاولة التواصل عدة مرات مع المراجعه لارشادها بالالية التي ينبغي اتباعها لطلب نقل ملف العلاج من مركز الى اخر ولكنها لم ترد على الاتصال : والية التحويل هيه تقديم رسالة الى اداري المركز الصحي لسبب تحويل العلاج وصور شخصية مع نسخ من البطاقات الذكية لافراد العائلة المراد تحويل علاجهم في المركز |
YAE | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-01-98396 | 1/26/2025 12:00:00 AM | 1/28/2025 7:01:49 AM | 1/26/2025 12:00:00 AM | |||||||
7189 | Roaya Adnan | 37031699 | تقرير عن الواقعة: التاريخ: 25 يناير الوقت: حوالي الساعة الخامسة عصراً المكان: مركز يوسف عبد الرحمن انجنير الصحي اسم المريضة: (وحيدة عبدالله جناحي) رقم الهوية: 640702635 ملخص الواقعة: في يوم 25 يناير حوالي الساعة الخامسة عصراً، زرتُ مركز يوسف عبد الرحمن انجنير الصحي برفقة والدتي، التي كانت تعاني من حمى شديدة، التهاب في الحلق، ونقص في الأكسجين. عند دخولنا، تمت إحالتنا إلى دكتورة تُدعى مروة في غرفة رقم 6. بعد تقييم الحالة، أفادت الدكتورة أن والدتي لا تعاني من أي مشاكل صحية واضحة، ورفضت تزويدها بمغذي على الرغم من طلبنا ذلك بسبب حالتها الضعيفة وعدم قدرتها على تناول الطعام أو الشراب بشكل طبيعي. نظرًا لتدهور حالتها واستمرار معاناتها من الأعراض، انتقلنا إلى مركز طبي خاص في نفس اليوم. في المركز الخاص، أجرى الفريق الطبي فحصًا شاملًا، وتم تشخيص والدتي وتأكيد حالتها الصحية الحرجة، كما تم إصدار تقرير طبي يوضح حالتها ويؤكد أنها بحاجة إلى العلاج الفوري. المطالب: 1. التحقيق في سوء التقييم الطبي الذي حدث في مركز يوسف عبد الرحمن انجنير الصحي. 2. التأكد من كفاءة الخدمات الطبية المقدمة، وضمان أن ا |
تم التواصل مع بنت المريضة والاطمئنان على صحة الوالدة ومعرفة ما حصل وبناء على ما تفضلت به سوف يتم التحقق عن الحدث مع التصنيف والطبيبة |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-01-73282 | 1/26/2025 12:00:00 AM | 1/28/2025 7:04:26 AM | 1/26/2025 12:00:00 AM | |||||||
7190 | Ebtisam Al Hajary | 36585859 | تم تقديم شكوى سابقه برقم ٢٤٥٦٨٩٤٧٨٣ بخصوص تحديث بيانات المركز الصحي التابعه للرقم الشخصي 730206521 باسم فاضل مهدي و الرقم الشخصى 760908524 باسم ابتسام محمد علي وتم مراجعه مركز انجينير الصحي لتحديث البيانات وللأسف لا تزال المعلومات في تطبيق صحتي كما هي دون تحديث على مركز مدينه عيسى كما كانت |
تم التواصل مع المراجعة وافادتها ان اجراءاتها في الموقع والبرنامج سليمه وربما يكون الخلل من التطبيق نفسه وتم افادتها انه بامكانها في اي وقت زيارة المركز بالحضور الشخصي للتحقق من المشكلة معها |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-01-52184 | 1/26/2025 12:00:00 AM | 1/28/2025 7:07:01 AM | 1/26/2025 12:00:00 AM | |||||||
7191 | احمد مبارك | 33334388 | موظفات الاستقبال والتصنيف رقم 2 لتأخرهم في استقبال ابني ذوي الاحتياجات الخاصة وعدم المهنية في عملهم وتقديم ناس بإدخالهم بالهاتف والانتظار الطويل وعدم الترتيب في سلاسة العمل وحارس الامن مشغول بالهاتف النقال وعدم الاهتمام بالمرضى والاخبار عن الحالات الطارئة وعدم الانتباه للامن |
تم الاتصال بالعميل والاستماع للملاحظات. وتبين ان الموظفة من مركز اخر جائت للتغطية وسيتم التنوية و اتخاذ ما يلزم |
YAE | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 25-01-25401 | 1/25/2025 12:00:00 AM | 1/28/2025 7:10:40 AM | 1/26/2025 12:00:00 AM | |||||||
7192 | Ali AlSammak | 820906069 | 36997792 | في زيارة لي لمراجعة الطبيب في مركز النعيم الصحي بسبب حالة طبية مستعجلة في الساعة الخامسة والنص مساءً وكان المركز لا يزال تحت ساعات العمل ولكن لم يتم معالجتي بسبب عدم توافر مواعيد حسب ما قيل لي، وعند إلحاحي على مقابلة الطبيب شخصت الممرضة حالتي بأنها غير مدعاة للقلق من غير كشف او فحص |
تم الاتصال بالمريض علي السماك 820906069 المتقدم بالشكوى بتاريخ 28/1/2025 تم شرح الية التصنيف له كل على حسب حالته الصحية والمؤشرات الحيوية وحيث ان المؤشرات كانت مستقرة تم التصنيف كحالة اعتيادية حيث تم تقبل الموضوع بصدر رحب عرض على المريض ان يتم تسجيله اليوم للاطمئنان على صحته لكنه رفض قائلا ان حالته الصحية مستقرة ولا داعي لتسجيله اليوم ضغط الدم: 118/66 درجة الحرارة :36.9 نسبة الاكسجين: 99 معدل التنفس: 18 مرفق: سجل المؤشرات الحيوية للمريض
هذا ما لزم ولكم منا جزيل الشكر والامتنان على متابعتكم المستمرة
مركز النعيم الصحي ضياء السيد علي مشرفة التمريض |
NHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 25-01-44749 | 1/29/2025 12:00:00 AM | 1/29/2025 1:38:37 PM | 1/29/2025 12:00:00 AM | ||||||
7193 | محمود غريب | 880407719 | 39339337 | mmag7488@gmail.com | لقد تم حجز موعد الرؤية الطبيب العام عن طريق تطبيق صحتى في مركز البلاد القديم الصحي في الساعة ٨:٠ صباحا تاريخ ۲۹-۱-۲۰۲۵ وحضرت عند غرفة الطبيبة واسمها دلال السيد عدنان الهاشمي ولم تقوم ابتدائي حتى الساعة ٨:٣٦ دقيقة وانصرفت من المركز ذاهبا إلى المستشفى الخاص بسبب تجاهلها لي حيث كنت صائما من أجل التحليل المختبري نرجو من المسئولين التكرم بمحاسبة الطبيبة على معاملتها السيئة |
عميلنا العزيز تم التواصل معكم من قبل المعنيين بشأن الشكوى المرفوعة من قبلكم, و رفع ملاحظاتكم و مناقشتها مع الطبيبة المعنية لاتخاذ ما يلزم بشأن ضرورة ملاحظة مواعيد المرضى حسب البرتوكولات و الانظمة المتبعة بمراكز الرعاية الصحية الأولية . نؤكد لكم حرصنا على تقديم افضل الخدمات الصحية للجميع. متمنين لكم دوام الصحة والعافية |
BQC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 25-01-16874 | 1/29/2025 12:00:00 AM | 1/29/2025 4:24:15 PM | 1/29/2025 12:00:00 AM | |||||
7194 | سيد محمد ناصر | 000803944 | 36972535 | smm14112@gmail.com | في مستشفى البلاد القديم من الساعة ٣:٠٠ احنا موجودين عطونا موعد الساعة ٣:٣٠ ولما جا وقت الموعد كانت الدكتورة في مكتبها ولما نزلنا تحت نستفسر في الساعة ٣:٣٤ كانت الدكتورة تسولف مع موظفين الصيدلية وتاركة المرضى وللأن الساعة ٣:٤٣ الدكتورة ما ركبت للغرفة واحنا ننتظر |
عميلنا العزيز . ثم محاولة التواصل معكم عن طريق الهاتف الموجود و لكن لم يكن هناك رد. كما تم التحقق من نظام المواعيد في المركز الصحي و لا يوجد موعد بهذا الاسم في ذات اليوم . و نؤكد لكم حرصنا على تقديم افضل الخدمات الصحية للجميع حسب البرتوكولات و الانظمة المتبعة بمراكز الرعاية الصحية الأولية . متنين لكم دوام الصحة والعافية. |
BQC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 25-01-30033 | 12/15/2024 12:00:00 AM | 1/29/2025 4:36:14 PM | 12/15/2024 12:00:00 AM | |||||
7195 | سيد هاشم التوبلاني | 570308070 | 36363976 | no@mail.com | عندما يختلي المريض مع الطبيب فهناك الكثير من المرضى يدخلون الحجرة فتتشتت أفكار المرضى و التركيز بموضوع تشخيص ما يعانون و هذا يدل على أن الطبيب يجب أن يمنع مثل هؤلاء حتى يدرك الجميع خطأهم و هكذا تكون العملية سائدة و الجميع يتعلم |
تم مناقشة الموقف مع المريض و تم شرح إجراءات تنظيم دخول المريض على الطبيب و إجراءات خصوصية المرضى، و قد وضحت حقه في طلب إعادة الشرح من الطبيب لضمان عدم التشتت و التركيز و طلب قفل الباب لمزيد من الخصوصية و قد أبدى المريض تفهمه و شكره لتواصل الإدارة معه و حسن تعامل الطبيب و علاجه. |
BQC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 25-01-25386 | 12/30/2024 12:00:00 AM | 1/29/2025 4:59:43 PM | 12/30/2024 12:00:00 AM | |||||
7196 | سمية القطان | لا يوجد | 39655305 | no@email | أقترح تبديل الحمامات أو تنظيفها من العفن. و تبديل كل شيء في المركز و ما شاء الله المركز نظيف و مرتب إلا الحمامات. الرجاء الانتباه للحمامات و شكراً جزيلاً. |
تم التواصل مع المراجعة لللاطلاع على ملاحظاتها، و التأكيد على أنه سيتم المتابعة لرفع مستوى النظافة في الحمامات كما ان هناك مقترحاً بتجديد جزء من المركز و سيشمل الحمامات إذا تمت الموافقة عليه. |
BQC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 25-01-01742 | 12/8/2024 12:00:00 AM | 1/29/2025 5:13:40 PM | 12/9/2024 12:00:00 AM | ||||||
7197 | لا يوجد | n/a | n/a | no@email | حفاظات كبار السن غير عملية و تنفتح بسرعة، لو يتم استبدالها بالنوع الثابت و المغلق من جميع الجهات يكن أفضل مع جزيل الشكر و الامتنان |
تم رفع المقترح للجهات المعنية |
BQC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 25-01-52284 | 12/3/2024 12:00:00 AM | 1/29/2025 5:26:43 PM | 12/4/2024 12:00:00 AM | |||||
7198 | محمد فاضل | 840808364 | 36375424 | mm14551@hotmail.com | أرغب في أخذ موعد لعيادة الأسنان فما هي الخطزات المطلوبة مني. الاسم: محمد محمود محمد فضل الرقم الشخصي: 840808364 الموبايل: 36375424 |
يمكنك التسجيل على عيادات الأسنان عن طريق الحضور الشخصي بدءاً من 7 صباحاً للفترة الصباحية و 2:30 للفترة المسائية . كما يمكنك التسجيل المسبق بلاتصا هاتفياً على رقم 80007000 |
BQC | Administrative | Enquiry | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10851 | 10851 | 25-01-78828 | 11/5/2024 12:00:00 AM | 1/29/2025 5:43:05 PM | 11/7/2024 12:00:00 AM | ||||||
7199 | Abdulla Malik | 960307699 | 39499299 | abdullaqmalik@hotmail.com | My health Center changed from bilad al qadeem to yousif engineer without me changing my address. I need it changed back to bilad al qadeem |
تم الاتصال بالعميل بعد شكواه في تواصل بأن عنوانه قد تغير من مركز بلاد القديم الصحي الى مركز يوسف انجنير الصحي من غير ما يغير هو عنوانه وتم التأكد من العنوان حيث لا زال على مركز بلاد القديم الصحي ولكن تبين بأن عنوانه السابق على مركز يوسف انجنير لديه اختيار طبيب هناك وبهذا كان يصعب عليه حجز موعد عن طريق برنامج تطبيق صحتي على مركز بلاد القديم الصحي وتم حل المشكلة بإلغاء اختيار الطبيب في مركز يوسف انجنير الصحي وفي نفس الوقت تم اختيار له طبيب عائلة في مركز بلاد القديم الصحي وبهذا يمكنه الآن حجز موعد عن طريق برنامج تطبيق صح هذا ما لزم للتوضيح. |
BQC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 25-01-22342 | 1/7/2025 12:00:00 AM | 1/29/2025 5:49:51 PM | 1/15/2025 12:00:00 AM | |||||
7200 | ZAINAB MOHAMED HASAN JAAFAR ALI | 850103231 | 33464424 | zloveall85@gmail.com | تم تغيير طبيب العائلة بدون علمي ووضعي لدكتور ذكر وهذا صعب بالنسبة للمرأة ، خصوصاً اذا عانيت من مشاكل نسائية و تحتاج إلى فحص سريري ، فأنا مع زوجي على دكتور و ابنائي على دكتورة، فكيف يتم تغيير الدكتور بدون علمي واريد ارجاع طبيبي العائلة التي اخترته أو نفس طبيبة ابنائي فشكراً لكم |
تم التواصل مع العميلة و اعلامها بآلية تغيير طبيب العائلة |
JHC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-34552 | 2/2/2025 12:00:00 AM | 2/2/2025 3:10:40 PM | 2/2/2025 12:00:00 AM | |||||
7201 | MAHDI ALI MOHAMMED SALEH MAHDI | 940909812 | 36404252 | mahdi665t@gmail.com | السلام عليكم ورحمة.. الى من يهمه الامر. انا مواطن صاحب رقم الشخصي 940909812 لقد زرت مستشفى جدحفص ف يوم الاربعاء عند الساعة 11.30 لحظة التالي :- الدكتور المناوب لا يتعامل مع المريض بشكل لائق اخبرني لايمني مساعدتك فقط سأصرف لك قطور اخبرته بأني لا استطيع النوم بسبب قوة لفلونزا. اخبرني ليش بأمكاني شي ملاحظة اخرة الدكتور يتواجد ف ستقبال المرضى بزي رياضي سبورت اعتقد انه هذا لا يليق بوزارة الصحة وسلام عليكم |
JHC | Proffesional | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-92935 | 2/2/2025 12:00:00 AM | 2/2/2025 1:40:26 PM | 2/2/2025 12:00:00 AM | ||||||
7202 | محمود عبدالله | 890100390 | 33495501 | albarazeel@gmail.com | تحية طيبة وبعد ... إلى رئيس مراكز الرعاية الصحية الأولية المحترم انني من قاطني البلاد القديم واتلقى العلاج مع ابنائي في مركز البلاد القديم الصحي وبسبب انتقالي بالايجار الى مجمع 356 منطقة الصالحية تم الطلب منا تحويل ملفاتنا الى مركز النعيم الصحي. والذي يكون بعيد عن منطقة الصالحية مجمع 356 مع العلم أنه مركز البلاد القديم هو الاقرب المنطقة الصالحية اتمنى من سعادة رئيسية مراكز الرعاية الصحية الأولية في ضم مجمع 356 الى مركز البلاد القديم الصحي مما يسهل على ساكني منطقة الصالحية تلقي الرعاية الصحية الأولية وهي أيام : 0 الأقرب المنطقة الصالحية شاكرا حسن تعاونكم وعلى ما تقومون به من رعاية صحية |
تم التواصل مع العميل و التوضيح بأن العنوان يتبع مركز النعيم الصحي حسب توزيع المناطق التابعة للمراكز الصحية، خصوصاً أن الإقامة الفعلية للعميل في العنوان نفسه. و يمكنه تقديم طلب تحويل الخدمات على المركز الصحي مع توضيح الأسباب و سوف ينظر في الطلب و يتم الموافقة أو الرفض حسب الإجراءات المتبعة. |
BQC | Administrative | Suggestion | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 25-02-23645 | 12/18/2024 12:00:00 AM | 2/2/2025 3:46:47 PM | 12/18/2024 12:00:00 AM | ||||||
7203 | zeyad mohd yusuf mandikar | 39372927 | شكر للدكتور سامي |
تم توصيل الشكر للدكتور |
SJC | Administrative | Appreciation | Radiology | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 25-02-33138 | 1/27/2025 12:00:00 AM | 2/3/2025 11:03:19 AM | 12/29/2024 12:00:00 AM | ||||||||
7204 | علي جاسم عيسى | 39404451 | أنا والد المريضة زينب علي جاسم وقد حضرت في نوبة آخر ليل وكانت أبنتي مريضة بتصنيف (4) ألا أننا بعد التصنيف وعند الأنتظار في غرفة الطبيب في الخارج تعبت المريضة وتوجهنا للتمريض وكانت هناك ممرضة لم تراعي ما ذكرناه وتعمدت التأخير مع الحالة |
تم التواصل مع والد المريضة لمعرفة حيثيات الموضوع وتم شرح آلية انتظار المرضى لغرف المحاليل الوريدية حيث كانت جميع الأسرة ممتلئة. |
SJC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 25-02-20955 | 1/28/2025 12:00:00 AM | 2/3/2025 11:54:30 AM | 1/29/2025 12:00:00 AM | |||||||
7205 | Huda ali Ahmed | 980306027 | 97337737313 | huda26198@gmail.com | تم تحديث معلومات السكن و المركز الطبي ، و لكن لم يتم تحديث المركز الطبي في تطبيق صحتي مما يعيقني في حجز مواعيدي طبية و لا اتمكن من الحجز الا عند الاتصال |
السلام عليكم تم الإتصال بالمراجعه ليتبين بأنها كانت على مركز آخر وتم ربط إسمها بأختر طبيبك وتم التواصل لفك الربط وربطها بمركز الشيخ صباح السالم الصحي وحل موضوعها وتم ابلاغها بذلك مع تحياتي |
SKC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-82531 | 2/2/2025 12:00:00 AM | 2/3/2025 2:02:25 PM | 2/3/2025 12:00:00 AM | ||||||
7206 | ASMA MAKI ABDULWAHAB HASAN | 771008457 | 38450608 | makkiasma842@gmail.com | لسالم عليكم ورحمه هللا وبركاته اتقدم برسالتي هدا الي قسم التمريض في مركز جدحفص الصحي انا مصابه بمرض السكلر واتلقي العالج يوميا في المركز مرتين ويوجد في قسم التمريض ممرضه اسمها مريم تم نقلها من مركز النعيم الي مركز جدحفص تأذيت من قبلها بسبب اعطاى ابره في الورك ابره الفولتين وسببت الي عاهه في مكان اعطائ االبره و عندما تكلمت معها تجاهلت كالمي وقلت لها انتي السبب في ذالك ويجب عليك االنتباه مره اخري تفاجأت بتصرفاتها معي بأنها تتعمد ترك الغرفه عندما يأتي دوري في اخد العالج والخروج والجلوس في المكتب متجاهله عملها ان كانت علي السيستم او ان كانت هي من تعطي العالج كلمتها فزادت في تصرفاتها أصبحت تخرج وتجلس لحديث مع باقي الممرضين وقد كررت التصرف متجاهله دوري ودور من بعدي وقد كررت هدا التصرف ٤ مرات حتي اآلن واخرها اليوم مماجعلني في حاله عصبيه بسبب تصرفانها االستفزازيه معي فال اعلم هل يحق لها فعل مثل هدا التصرفات وجعلي انتظر بدون عالج وعدم طلبها من ممرضه اخري القيام بعملها اتعبتني كثيرا هدا التصرفات ولدي شهود علي ما أقول مع العلم اني انه جميع باقي الممرضات يتعاملو |
تحية طيبة وبعد ،،، بداية نتقدم لحضرتكم بجزيل الشكر والتقدير على اهتمامكم ومتابعتكم المستمرة ونود ان نحيطكم علما بخصوص الشكوى المقدمة بتاريخ 31/1/2025 تم التواصل مع صاحبة الشكوى أسماء مكي حسن: 771008457 ومعرفة سوء الفهم الحاصل بينها وبين الموظفة المعنية كما تم اعطائها الحرية في اختيار مقدم الخدمة ( الحقن العضلية) لها ان كانت الموظفة نفسها او موظفة اخرى . ابدت شكرها للتجاوب والتعاون المستمر.
هذا ما لزم للتوضيح مع خالص شكري وتقديري
مشرفة التمريض اسمهان العرادي |
JHC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-81368 | 2/2/2025 12:00:00 AM | 2/3/2025 2:07:04 PM | 2/3/2025 12:00:00 AM | |||||
7207 | علي أكبر | 000109053 | 33733970 | alielias2000a@gmail.com |
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ردا على الايميل السابق بشان الشكوى المفدمه من قبل المريض علي الياس اكبر
رقم الشخصي 000109053
بتاريخ ٣١/٧/٢٠٢٤
نفيدكم علما باه قد تم متابعة الشكوى ولم يكن هنالك اي موعد باسم المريض مسجل على العيادات بتاريخ المذكور ، وبعد التاكد من العيادات لم يتم الغاء اي موعد ، كذلك تم التاكد من مسؤول المنسقين ولم يكن هناك اي موعد مسجل اساسا او تم إلغاءه في اي صحه وبالاضافة يوجد مواعيد مسجله لمرضى اخرين (مرفق صورة اي صحه) على الرغم من وحود موعد مسجل باسم المريض بتاريخ ٨/٥ وقد تم إلغاءه بطلب من المريض من قبل الكول سنتر وتظهر الجهة التي قامت بالالغاء
وقد تم الاتصال ايضا بالمريض وبسؤاله اتضح ان والدته من فامت بحجر الموعد وليس لدية اي علم بوقت الموعد او رقم العيادة وكذلك تم الاتصال بوالدة المريض وتم شرح طريقة التسجيل واننا لسنا الجهة المعنية بالشكوى حيث اننا لسنا من قام بالغاء الموعد ولايوجد اي موعد مسجل بهذا التاريخ على العيادات
كذلك تم شرح طريقة اخذ وتسجيل المواعيد على القسم بالفترتين المسائية والصباحية
وفي ختام المكالمه قدمت والدة المشتكي الشكر للطبيبه على التوضيح وسرعة الاستجابة والرد
دكتوره هبه السلوم |
BQC | Administrative | Complaint | Facilities and Services | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 25-02-80911 | 8/1/2024 12:00:00 AM | 2/5/2025 6:57:26 PM | 8/1/2024 12:00:00 AM | |||||
7208 | علي أحمد | 850104335 | 39395796 | sukoon2015@gmail.com | السلام عليكم بدأت بالالم منذ شهر سبتمبر الماضي حيث كنت اعاني من اسناني فتوجهت الى مركز البلاد القديم للعلاج وكان السن قد وصل للعصب وعليه تم العلاج على جلستين في مركز البلاد القديم وبعدها اخبرونا ان حشوة العصب غير موجودة فكنت ازور المركز بشكل اسبوعي لتنظيف السن وتعقيمه مع معاناتي بالألم بعدها تم تحويلي الى مركز النعيم الصحي للاخصائي في غرفة رقم 3 واخبرني انه سيقوم بالبدأ في العلاج بعد شهر وكان بتاريخ 12 نوفمبر 2024 وعند الحضور حسب الموعد المتفق لم تتم معالجتي من قبل الاخصائي وقد اخبرني بأن الاسنان تحتاج إلى تنظيف مع اتني كنت منتظم مع مركز البلاد القديم للتنظيف قبل شهر ونصف تقريبا والاسنان كانت نظيفه الا انني ذهبت الى مركز البلاد القديم للتنظيف مرة اخرى واخبروني فنيي الاسنان هناك بان اسنانك نظيفة ولا حاجة للتنظيف الا اننا اصريت عليهم بان ينظفوا بشكل أعمق وبعدها قمت بالتواصل مع الاخصائي لبدأ العلاج مع ما أقاسيه من آلام فاخبرني سنقوم ببدأ العلاج بعد أكثر من شهر بتاريخ . 24 ديسمبر 2024 فهل هذا امر منطقي مع وجود الألم الفضيع مع أن الاخصائي قد اخبرني سابقا بان المواعيد قريبة |
لفاضله دكتوره ايمان المهري المحترمه. ردا على الايميل السابق بشان الشكوى المفدمه من المدعو ابراهيم عبدالنبي الرقم الشخصي نفيدكم علما بأبه فد تم متابعة الشكوى والتحقق من الملف الابكتروني للمريض بالإضافة الى سؤالالطبيب ومن ثم الاتصال بالمريض قد تبين الآتي : اولا : المريض لم بتاخر ساعه على دخوله للطييب كما ذكر في الشكوى وذلك بناءا على ماتبين من ملفالمريض حيث ان الموعد كان ٩:١٥ ودخل العيادة ٩:٢٦ ثانيا : المريض يعاني من ارتفاع وعدم انتظام في السكر ولايتبع اي نوع من العلاجات لتنظيمه ويرفض المتابعه مع الطيبيب للعلاج وبسؤال الطبيب قال بان المريض قد خرج غاضبا بمجرد انه قال له بان السكر مرتفع وكان يتكلم باسلوبتهجمي وغير لائق قبل الانتهاء من علاجه او شرح الحاله وهى يردد بان الطبيب رفض علاجه وبالانصال بالمريض اقر بانه مصاب بالسكر والسكر غير منتظم لديه وبانه لم ولن يتبع اي علاجاتتنظيمه له واصر على الخلع وهدد بانه سيكرر الشكوى حتى الحصول على العلاج ( الخلع ) بدون تنظيم او علاجللسكر . وقدد كرر ذلك مرارا خلال المكالمه وقد تم توضيح المضاعفات الناجمه عن ارتفاع السكر في حال الخلع ولكن المريض اصر على موقفه. وفي نهاية المكالمه تم الاتفاق مع المريض بانه في حالة الشعور بالالم عليه مراجعه المركز حالا او تنظيمالسكر حتى يوم الاحد القادم ومراجعه المركز صباحا لقياس السكر وفي حال كان السكر قد انخفض الى١٣ او اقل سيتم خلع السن ولكن مع ذلك اخبرنا بانه سيحاول ولايعدنا بتنظيم السكر واصر على الخلع د هبه سلوم |
BQC | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 25-02-05749 | 11/13/2024 12:00:00 AM | 2/5/2025 7:00:35 PM | 11/13/2024 12:00:00 AM | |||||
7209 | Mariam Jawad | 39972310 | I went to Yousef Abdulrahman Engineer Health Center at 12 AM due to severe period pain. After assessing my condition, the nurse informed my sister that my vital signs were normal, and my case was stable. He advised that if there were available appointments, I could see a doctor right away, but if not, I would need to return in the morning for my scheduled appointment. I had entered the triage room in a wheelchair and could barely lift my head. I understand that the doctor was kind enough to accept my appointment and provide treatment. However, if my condition was stable, would I have been expected to leave my home at 12 AM, even though I was able to wait until the morning for an appointment? |
تم التواصل مع المريضة من قبل اداري المركز وتبين ان الشكوى تخص نظام التصنيف لدى قسم التمريض .برجاء تحويل الشكوى على قسم التمريض |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-02-43269 | 1/30/2025 12:00:00 AM | 2/6/2025 9:57:32 AM | 2/4/2025 12:00:00 AM | |||||||
7210 | محمد السعيد | 36066096 | السلام عليكم تم تغير عنوان زوجتي من محرق الئ مدينه عيسئ رقم الشخصي ٩٠٠٩٠٦٨٤٧ ولكن في برنامج صحتي لا تزال على مركز المحرق مع العلم ان تم تغير كل المعلومات من قبل الحكومه الالكترونيه |
تم التواصل مع المراجع وافادتة بالالية المطلوبة باختيار طبيب العائلة في المركز الجديد لكي يتم فك الربط من مركز المحرق |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-02-24231 | 1/29/2025 12:00:00 AM | 2/6/2025 10:03:05 AM | 2/2/2025 12:00:00 AM | |||||||
7211 | Jawaher Saleh | 35368472 | انا مريضة سكلر اتعالج في مركز انجنير الصحي ومنذ فتره بسيطه قمت بعمل شكوى لمشكله اتعرض لها مراراً وتكراراً دون اي حل حيث ان انا احتاج احياناً ان اخذ ابرة الفنارقن لكوني حالما اتعب استفرغ كثيراً وانا لااخذها بإستمرار وانما ناذراً جداً وحالما احتاجها وبشده لكي تساعدني يرفضون اطباء العائله كتابتها لي ويخبروني سيكتبون لي الحبوب كيف اخذ الحبوب ان كنت استفرغ كل شي بما فيه الماء واتصلت بي دكتوره لينا مسؤولة الأطباء واخبرتني انها ستقوم بحل المشكله وإيجاد حل لكن المشكله تكررت مجدداً ولم يتم حلها وإيجاد حل حيث ان سبق وسجلت على دكتوره فاطمه المخلوق مرتين ورفضت علاجي وايضاً مرتين على دكتوره آلاء عبدالأمير وايضاً رفضت علاجي وعدت الى المنزل متعبه واليوم الممرضات هم من قاموا بتسجيلي لكوني متعبه جداً واعجز عن المشي مسافه بسيطه حتى كما ان استفرغ ورفضت دكتوره آلاء علاجي واخبرتهم بأن يجب ان اذهب إليها وانا لااستطيع المشي ودكتوره لينا اللتي قالت ستجد حل رفضت ان اسجل عليها لاني لست في مجموعتها مع العلم ان انا كنت في مجموعتها وتم نقلي دون اخباري حتى ولم يتم مساعدتي او الرأفه بحالي برغم جهود الممرضات اين الحل |
تم التواصل مع المريضة من قبل مسؤولة الاطباء والتوضيح لها ان الطبيب يصف للمريض العلاج المناسب لحالته الصحية وان كان المريض غير مرتاح لطبيب العائلة يمكنه تغيير طبيب العائلة بملئ الاستمارة الخاصة بذلك |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-02-82574 | 1/30/2025 12:00:00 AM | 2/6/2025 10:06:59 AM | 2/3/2025 12:00:00 AM | |||||||
7212 | Zainab Alhaddar | 901208698 | 33253082 | سلام عليكم، ليش ما المراكز تفتح المختبر للفترة المسائية، أو ايام الاجازة الجمعه والسبت، احنا الموظفين ما نقدر نستأذن من الدوامات عشان ياخون جرعة دم فقط |
تم التواصل مع المراجعه والرد على المقترح بخصوص سحب الدم للفترة المسائية حيث تم توضيح أوقات عمل المختبرات في الفترات المسائية في محافظات المملكة وان المقترح منفذ |
NHC | Administrative | Enquiry | Laboratory | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 25-02-64111 | 2/2/2025 12:00:00 AM | 2/6/2025 1:48:57 PM | 2/3/2025 12:00:00 AM | |||||||
7213 | KHALED ALTAYEB ALAMIN AHMED | 951209337 | 66610121 | kh.altyab@gmail.com | السلام عليكم ورحمة الله وبركاته تحية طيبة وبعد،،، الموقع- مركز صحي يوسف انجنير لاحظت وجود باركود لا يعمل ضمن خدمات التطبيب عن بعد، بالاضافة إلى ان خدمات قسم المواعيد الصحية ليست سوى لوائح وارشادات. |
تم التواصل مع العميل و شكره على تواصله معنا لتطوير الخدمات، كما اخبرته بأنه سوف يتم التواصل مع الجهه المعنية لاصلاح الخلل |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-86543 | 2/9/2025 12:00:00 AM | 2/9/2025 1:56:52 PM | 2/9/2025 12:00:00 AM | |||||
7214 | KHALED ALTAYEB ALAMIN AHMED | 951209337 | 66610121 | kh.altyab@gmail.com | السلام عليكم ورحمة الله وبركاته تحية طيبة وبعد،،، الموقع- مركز صحي يوسف انجنير لوحظ وجود هذه اللوحة التي تمنع التصوير الا بإذن، وهذا يخالف توجيهات سمو ولي العهد رئيس مجلس الوزراء حفظه الله، والذي اطلق برنامج تواصل ووضع خيار " صور لنطور " فإن مُنع التصوير فكيف يمكننا ان نطور ونُصلح؟ كان الاجدر كتابة ممنوع التشهير من خلال التصوير ونشره في مواقع التواصل الاجتماعي، اما التصوير من اجل الانتقاد البناء وهذا لن يتحقق دون تصوير، ناهيك عن من اجل ان يقوم المراجع باستخدام بعض الخدمات لابد ان يفتح الكاميرا ويمسح الباركود كيف سيتحقق ذلك ان لم نصور! هذا اذا لم نذكر ان اللوحة تحمل الات تصوير عتيقة جدا بم تعد تُستعمل للتصوير في هذه الايام |
تم التواصل مع العميل و اخباره بضرورة التقيد بعدم التصوير في المركز وذلك لخصوصية المرضى. وقد تفهم العميل ذلك |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-76165 | 2/9/2025 12:00:00 AM | 2/9/2025 2:00:29 PM | 2/9/2025 12:00:00 AM | |||||
7215 | Abdullah Bawazir | 910213305 | 33008199 | Bawazirabdulla@gmail.com | kindly push my dental hygiene appoitment on 27/2/2025 from 12:00 and book my appoitment on the same day 3:30 pm or later |
م التواصل مع المريض وتغير موعده حسب الوقت الذي يناسبه وكان راضي وشكر الموظفة على التعامل |
ISC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 25-02-56569 | 2/9/2025 12:00:00 AM | 2/9/2025 11:32:19 AM | 2/9/2025 12:00:00 AM | ||||||
7216 | Mohammed Alalawiyat | 830202161 | 33522855 | hotshoot5@gmail.com | الجهه هي مركز ابن سينا الصحي حيث ان لي لدي تحويل على المركز للعلاج الطبيعي واردت التأكد من موعدي القادم لم اتمكن من ايجاده في تطبيق صحتي الا انه رغم الاتصالات المتكرره لم القى ردا خلال الاسبوع الماضي الرجاء المساعده في هذا الموضوع وشكرا |
تم التواصل مع المريض واعطائه موعد اخر بدل الموعد الفائت الذي لم يظهر له في برنامج صحتي والذي كان بتاريخ3/2/2025 |
ISC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 25-02-79434 | 2/8/2025 12:00:00 AM | 2/9/2025 1:09:13 PM | 2/9/2025 12:00:00 AM | |||||
7217 | KHALED ALTAYEB ALAMIN AHMED | 951209337 | 66610121 | kh.altyab@gmail.com | السلام عليكم ورحمة الله وبركاته تحية طيبة وبعد،،، الموقع- مركز صحي يوسف انجنير والدتي تعاني من ضيق تنفس وعندما وصف لها الطبيب ان تاخذ بخار لرئتها، تفاجئنا بتقديم اقنعة للأطفال الامر الذي لم يتناسب مع أمي البالغة من العمر ٦٠ عاما، مما لم يمنحها راحة ولاتجربة صحية جيدة جزاكم الله كل خير على خدمتكم للمرضى ورعايتكم لهم |
تم الاتصال على الرقم المدرج ثلاث مرات فور استلام الشكوى لاخذ التفاصيل و لكن لم يتم الحصول على رد , و بعد الرجوع الى نظام الاي صحة والتأكد من جميع المعلومات المدخلة لوالدته . تم استبيان ان المراجع قدم شكوى لعدم إعطاء والدته علاج البخار بقناع البالغين و تم إعطاءها بقناع الأطفال في مركز يوسف انجنير الصحي . و ذلك بسبب عدم توفر المادة آنذاك مع العلم ان تم طلب المادة من المخازن الرئيسية و بإنتظار الاستلام . لسهولة التواصل الرجاء التواصل على 17372888 رقم التحويل ١٢٧
هذا ما لزم ولكم مني جزيل الشكر والامتنان |
YAE | Proffesional | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-57798 | 2/9/2025 12:00:00 AM | 2/10/2025 12:39:02 PM | 2/9/2025 12:00:00 AM | |||||
7218 | عيسى عبدالعزيز | 39606167 | السلام عليكم، تم مراجعة المركز الصحي لاختيار طبيب العائلة كما تم توضيحه في التطبيق الالكتروني (صحتي) |
تم التواصل مع صاحب الشكوى الذي كان يواجه مشكلة في تطبيق صحتي بعدم القدرة حجز الموعد وتم حل المشكلة بنجاح وشكرنا على سرعة استجابتة |
SABKAK | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-02-73259 | 2/10/2025 12:00:00 AM | 2/10/2025 9:27:25 AM | 2/10/2025 12:00:00 AM | |||||||
7219 | فاطمة محمد | 991101995 | 34321564 | استفسار حول المستندات المطلوبة لفتح ملف عيادة الحوامل |
بخصوص فتح ملف لعيادة الحوامل فانه لايحتاج لاحضار اي مستندات غير البطاقة الشخصية للحامل و للزوج ,, اما باقي المستندات يتم ارفاقها الى المستشفى المراد الولادة بها . |
JHC | Administrative | Enquiry | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-02-04602 | 2/10/2025 12:00:00 AM | 2/10/2025 11:40:50 AM | 2/9/2025 12:00:00 AM | |||||||
7220 | Yaser Mahmood Yusuf | 681102586 | 36636623 | yalkhuzaei@gmail.com | أتقدم بشكوى ضد موظفة الصيدلية في كاونتر رقم ١ الوقت حوالي ١٢:٤٥ حيث عند أخذ تذكرة رقم ٢٩٨ كانت الأرقام؟٢٨٢ وإثناء ذلك كان هناك ٣ كاونترات ١ و٢ أزهار و رقم ٣ سيد حسين الا ان الموظفة في كاونتر رقم ١ تجاهلت وظيفتها في خدمة المرضى واشتغلت بجوالها طوال الوقت حتى قدوم موظفة أخرى أم علوي للكاونتر الساعة الواحدة وخمس عشرة دق بالرغم إن رقم الكاونتر مضاء لديها وكانت جالسة ع كرسيها دون اكتراث بالمرضى . هذا الامر جعل التأخير لافتا وغير مقبولا |
تم التواصل مع المريض وشرح له سوء التفاهم ان كل الموظفين الذي كان يراه موجودين على الكاونتر في منهم بعض متدربين من الجامعه وفي منهم بعض مساعدين خدمات الذين يحضرون الادويه وانا ليس الجميع |
JHC | Administrative | Complaint | Service Quality | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-02-28413 | 2/10/2025 12:00:00 AM | 2/10/2025 11:36:21 AM | 2/10/2025 12:00:00 AM | |||||
7221 | LAYLA ABBAS MOHSEN BADDAW | 980809002 | 36233028 | laylabaddaw@outlook.com | السلام عليكم و رحمه الله و بركاته تقدمت على طلب تغيير طبيب العائلة ورقياً بمركز يوسف انجنير الصحي بناء على ما اخبرني به موظف الاستعلامات ، منذ ٣ اشهر و لكن لحد الآن لم يتم تغير الطبيب بناء على الاختيار الذي تقدمت به ، حيث انني لم اقوم بختيار مجموعة الاطباء هذه و عادة ما اقوم بالمراجعة عند الاطباء الذين قمت باختيارهم و تقديم الطلب على هذا الاساس. |
تم التواصل مع العميلة و شرح آلية تغيير طبيب العائلة وقد تفهمت العميلة ذلك |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-34780 | 2/10/2025 12:00:00 AM | 2/10/2025 11:44:55 AM | 2/10/2025 12:00:00 AM | |||||
7222 | نجاة علي | 790805880 | 36777399 | Najwa79819@gmail.com | السلام عليكم ورحمة الله وبركاته ،أتقدم بشكوى ضد دكتور حسن الصباغ في مركز جدحفص الصحي ، ابنتي مريضه ووالدها مسافر وانا والدتها متعبه بسبب الحمل وأمراض الحمل ، أخذها اخوها ذو ١٨ سنه و١١ شهر إلى المركز وحين طلب منه اعطائها اجازة لأنها في المرحله الثانويه رفض ذلك مع أن اخاها أظهر له البطاقة الذكيه واخبره اني مريضه وأبوها مسافر واتصل بس ابني وجعلني اسمع طريقته واسلوبه في الكلام مع ابني لقد كان يتكلم معه بشكل غير لائق ابدأ وقال لابني هيا اخرج حالا ولن أعطيكم اجازة ،لماذا لم يتكلم بأسلوب راقي ولماذا لم يسجل لها الاجازة بما ان اخوها معها ومعه إثبات رسمي وهو تقريبا ١٩ سنه عمره ، مع جزيل الشكر والتقدير نجاة عبدالحسين |
تم التواصل معكم بشأن الشكوى المرفوعة من قبلكم، وتم توجيه الطبيب بالتواصل الصحيح وحسن التعامل مع المرضى ومرافقيهم حسب البروتوكولات والانظمة المتبعة في مراكز الراعية الأولوية، شاكرين تواصلكم معنا متمنين لكم دوام الصحة والعافية. |
JHC | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-02-24771 | 2/10/2025 12:00:00 AM | 2/12/2025 7:55:32 AM | 2/10/2025 12:00:00 AM | |||||
7223 | SHAMSI JAN MOHAMMAD MULLDAD FAZUL | 830810820 | 33850382 | Shamsialbaloshi.sb@gmail.com | We have changed our address from isa town to West Riffa but in the Sehti app still its shows the Yousef Abdulrahman Engineer health center not Hamed Kanoo health center. I have contacted Hamed Kanoo health center, they have entered in their system our names but still in the Sehti app Yousef Abdulrahman Engineer health center is showing. I have updated the app and signed out and in again but no use. |
تم التواصل مع العميلة وحل المشكلة |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-04756 | 2/9/2025 12:00:00 AM | 2/10/2025 12:15:26 PM | 2/9/2025 12:00:00 AM | ||||||
7224 | Bassam Abdo | 951215558 | 97338918923 | bassam3035@gmail.com | عدم اعطاي وصفه طبيه وجيب اصدقه وقعدين وياه في الحجره اسم الدكتور محمد الحجري وموضف لاستقبال اسلوبه غير الاق ويتعمال معاي بعدم احترام |
السلام عليكم تم التواصل مع المراجع وتبين بأنه حضر للمركز وهو تابع لمركز الشيخ عبدالله بالرفاع وحضر لمركز حمد كانو الصحي لتلقى العلاج في يوم الجمعة ومركزه الأساسي مغلق ولكن كان هناك سوء فهم بين الطبيب والمراجع ومع موظف قسم السجلات وتم شرح له ما حصل وإبلاغه بأن تكون مراجعاته بالأياة التاليه بخدمة أفضل ومعاملة أحسن وتقبل هذا الأمر
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HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-09732 | 2/9/2025 12:00:00 AM | 2/10/2025 12:52:22 PM | 2/10/2025 12:00:00 AM | |||||
7225 | Qassim Almubasher | 060701820 | 32274443 | qassim.qa2006@gmail.com | *السلام عليكم ورحمة الله وبركاته،* أود أن أرفع إلى سيادتكم هذا الطلب بخصوص حالتي النفسية . أعاني من مرض نفسي وقد قمت بزيارة مستشفى مدينة عيسى الصحي الواقع في منطقة سند، وتم تحويلي إلى مستشفى يوسف عبدالرحمن انجنير الصحي. ولكن مع الأسف، تم تحديد موعد لي في شهر نوفمبر من هذا العام، أي بعد عشرة أشهر تقريباً. إنني في حاجة ماسة للرعاية والمتابعة الطبية في أقرب وقت ممكن، وأتمنى منكم النظر في حالتي النفسية والعمل على تقليص موعد المتابعة في أقرب وقت متاح. أشكركم على تعاونكم، وأتطلع لردكم الكريم. *مع خالص التقدير والاحترام،* [قاسم عبدالزهرة المبشر] [32274443] [11/2/2025] |
تم التواصل مع المريض وتحديد موعد قريب على العيادة |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-60428 | 2/11/2025 12:00:00 AM | 2/11/2025 2:46:54 PM | 2/11/2025 12:00:00 AM | |||||
7226 | نعيمة مهنا | 690603959 | 39577704 | سلام عليكم انا كنت اليوم الثلاثاء تاريخ ١١ فبراير ٢٠٢٥ الساعة الثامنة و٤٠ دقيقة كنت في مركز جدحفص الصحي كحالة طوارئ من منطقة النعيم وعاملني الصيدلاني بعدم احترام وكأنني أتسول منه الادوية وجعل يتكلم معي بطريقة وقحة لا يراعي لي كامرأة من ذوي الاحتياجات ولا فرق السن بيني وبينه ولم يقبل يعطيني ادويتي التي احتاجها للضغط والسكر وكأنني اطلب منه هدية او صدقة من عنده اتمنى يفهمون انهم المفروض بمعاملتهم الطيبة لنا تكون جزء من العلاج |
السلام عليكم ورحمة الله وبركاته |
JHC | Administrative | Complaint | Service Quality | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-02-65393 | 2/11/2025 12:00:00 AM | 2/12/2025 11:27:25 AM | 2/12/2025 12:00:00 AM | ||||||
7227 | Adnan Abdulla | 990802540 | 39463910 | adnansaqor@gmail.com | السلام عليكم رحت الى مستشفى جدحفص لعلاج الانفلونزا وحطوا عليي سيلان ، الممرضة ماعرفت تدخل الابرة وتطشر دم علينا وايدي انتفخت بسبب الابرة الغلط! |
تم التواصل مع صاحب الشكوى عدنان عبدالله: 990802540 , و إبلاغه عن بالغ الأسف لما حدث له من مضاعفات جانبية قد تحدث لبعض الحالات نتيجة تقديم المحاليل الوريدية. كما تم إعلامه بأنه سيتم التأكيد على جميع الموظفين بضرورة متابعة حالة المرضى بشكل دقيق لتفادي تكرار هذه الحالات مرة أخرى. ابدى المريض تفهمه للموضوع كما أنه ابدى شكره على سرعة التجاوب هذا ما لزم للتوضيح مع خالص شكري وتقديري |
JHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-02-98104 | 2/11/2025 12:00:00 AM | 2/12/2025 12:53:22 PM | 2/12/2025 12:00:00 AM | |||||
7228 | Eman Sfareed | 890106797 | 33341889 | Emansfareed@gmail.com | السلام علبكم بالنسبة لمركز جدحفص الصحي نروح ٧ ونص الصبح ويعطونه موعد على الدكتور ٩ و ٢٥ دقيقه وإذا قلنه ليهم مانقدر نرجع البيت مايغيرون يعني مركز شكبره معقوله المريض يروح يعطونه موعد عقب ساعتين تقريبا موجوده فيه اكثر من ١٥ غرفة هاذي مو اول مره المشكله |
تم التواصل مع المريضه و شرح الية حجز المواعيد عن طريق برنامج صحتي في حال عدم الرغبه في الانتظام و في حال حضور المريضه الى المركز الصحي بدون موعد مسبق فان موظف قسم السجلات يقوم بحجز اقرب موعد متاح في النظام
شكرا |
JHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-02-55761 | 2/12/2025 12:00:00 AM | 2/12/2025 1:17:26 PM | 2/12/2025 12:00:00 AM | |||||
7229 | HOSSAM MOHAMMED AHMED NAIEM | 851051499 | 37260517 | hossamnaiem85@gmail.com | شكوى في موظف الاستقبال استاذ حمزة بمركز يوسف عبد الرحمن انجنير مما صدر منه والذي لم نعهده بمملكة البحرين الحبيبة من قبل فعند توجهي اليوم ١٢_٢_٢٠٢٥في تمام ساعة ٥ مساء بصحبة زوجتي وطفلي البالغ من عمر سنتان لارتفاع الشديد ف حرارته وبلغت ٣٩,٥ وعند وصولنا المركز أسرعت زوجتي باخذ الطفل والتوجةلمكتب الاستقبال لحين ركن السيارة متبعه الإجراءات والتعليمات المعهودة من أخذ رقم لحين وصول دورهاقامت باعطاء موظف الاستقبال دفترالتطعيمات حيث هو ماوجدته معاهافي شنطة طفل واخبرته ان درجة حرارة طفل ٣٩,٥ ويرتعش في يدي فرد عليها اين إقامته فقامت بإبلاغه غير موجود معي الآن ووالده يركن السيارة ممكن تأخذ اقامتي بس يدخل لارتفاع حرارته ويرتعش فرفض وابلغني كيف اعرف ان إقامته سارية ورد بأسلوب غير لائق اقفي عند الطوف فبكت من سوء معاملته وخوفها على ابنها وقامت بالاتصال بي فاتيت على الفور وابرزت الإقامةمتسائلا ممكن ندخله الاول نلحق حرارتةمرتفعة فرد بصوت عالي واحتد علي هذه قوانين فقام استاذجهادمشكور بسحب يدي وقال توجهوا بسرعة للمعالجة واتوجه بالشكر د.فاطمة غرفة١٥ التي اسرعت في فحص ابني وتوجه للمعالجة لتنزل حرارة ل٣٨,٥ |
تم التواصل مع العميل والاستفسار عن التفاصيل كما تم اخباره بأنه سوف يتم أخذ الاجراء اللازم |
YAE | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-68450 | 2/13/2025 12:00:00 AM | 2/13/2025 1:06:55 PM | 2/13/2025 12:00:00 AM | |||||
7230 | Safa Fardan | 940902397 | 97332222426 | safahassan664@gmail.com | السلام عليكم و رحمة الله و بركاته اود ان اقدم شكوى عن مستشفى حمد كانو الذي يقع في الرفاع بسبب سوء معاملة المرضى عن طريق الاشخاص الموجودين في الاستقبال و تكرار هذه المشكله اكثر من مره معنا و رفضهم لتسجيل المريض نود ان نقدم هذه الشكوى لتحسين من معاملة المرضى و شكراً لكم |
السلام عليكم تم الإتصال بالمراجعه حيث تبين بأنها حضرت للمركز في وقت تغيير شفت الأطباء وطلب منها الموظف الإنتظار لتسجيلهم وتم تنبيه الموظف بحسن المعامله وتقبلت الكلام بصدر رحب تحياتي |
HKC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-37102 | 2/13/2025 12:00:00 AM | 2/17/2025 11:51:30 AM | 2/13/2025 12:00:00 AM | |||||
7231 | MOHAMED MAHMOOD ABDULKARIM ALSAEED | 850201349 | 36066096 | m.alsaeed55@gmail.com | السلام عليكم تم تغير عنوان زوجتي من محرق الئ مدينه عيسئ رقم الشخصي ٩٠٠٩٠٦٨٤٧ ولكن في برنامج صحتي لا تزال على مركز المحرق مع العلم ان تم تغير كل المعلومات من قبل الحكومه الالكترونيه |
تم التواصل مع العميل و عمل الاجراء اللازم لإختيار طبيب العائلة |
YAE | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-44242 | 2/13/2025 12:00:00 AM | 2/13/2025 1:58:37 PM | 2/13/2025 12:00:00 AM | |||||
7232 | fadhel mirza | - | شكر خاص الى قسم الأستقبال الفترة المسائية على التعاون |
تم توصي الشكر للموظفين |
BHC | Administrative | Appreciation | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 25-02-69917 | 12/18/2024 12:00:00 AM | 2/16/2025 7:15:44 AM | 12/16/2024 12:00:00 AM | ||||||||
7233 | - | - | أقتراح لزيادة عدد غرف التغذية في مركز البديع أشكر خدمات المركز في تقديم الرعاية الصحية ولكن لاحظت ضغط كبير على مواعيد عيادة التغذية حيث تم تحديد موعدي بتاريخ 6 مايو 2025 لذلك أقترح زيادة عدد غرف التغذية بما يساهم في تقليل فترات الأنتظار |
تم فتح عيادة أضافية |
BHC | Administrative | Suggestion | Doctors | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 25-02-95083 | 1/5/2025 12:00:00 AM | 2/16/2025 7:19:49 AM | 2/16/2025 12:00:00 AM | ||||||||
7234 | فاضل ميرزا | 36309090 | الرجع تخصيص موظفين من الصيدلية لصرف أدوية مرضى الأمراض المزمنة بسبب فترات الأنتظار الطويلة |
لا يمكن تطبيقه بسبب الضغط الكبير على قسم الصيدلية |
BHC | Administrative | Suggestion | Pharmacy | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 25-02-93297 | 12/18/2024 12:00:00 AM | 2/16/2025 7:25:14 AM | 2/16/2025 12:00:00 AM | ||||||||
7235 | أميرة جعفر | 35556861 | خدمات الصيدلية جداً بطيئة والسبب قصور في عدد الموظفين الذي لا يستوعب العدد الكبير لمرضى المنطقة وقد تتجاوز فترة الأنتظار الساعة رغم أن الخدمات الأخرى سلسة وسريعة |
يتم فتح كونترات إضافية بحسب توفر الموظفين |
BHC | Administrative | Suggestion | Pharmacy | Low | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11983 | 11983 | 25-02-62952 | 12/22/2024 12:00:00 AM | 2/16/2025 7:29:00 AM | 2/16/2025 12:00:00 AM | ||||||||
7236 | يوسف النعيمي | 33763386 | اتقدم بشكوى ضد الدكتور محمد العلوي حيث وصف علاج لزوجتي المصابة بالسكر وقال اشتروه من خارج المركز مع ان العلاج متوفر في المركز لما راجعته قال سوف اخبر الدكتوره المسؤلة عند عيادة السكر لكي توصفه لكم باليوم الثاني وقد راجعت الممرضة بعيادة السكر لكي تخبر الدكتوره وكتبت اسم الدواء وقالت تعال اليوم ثاني الدكتوره غير موجوده وذهبت اليوم والدكتوره موجوده والممرضة لم تخبرها مع انها سجلت اسم الدواء ورجعت للدكتور لكي يصرف لي الدواء وقال لا استطيع والدكتوره تقول تعال الاسبوع القادم هل يعقل يحصل لمريض سكر يحتاج علاج مثل هاذيالمعاملة مرفق وصفه الدكتوره |
تم التواصل مع المراجع وشرح الية التحويل لعيادة السكر المركزية وانه اقرب موعد هة في شهر يوليو 2025 وفي الحالات التي تستدعي اقرب موعد يتم التنسيق مع الطبيبة مباشرة كما سيتم الاتصال بالمراجع حال كتابة الوصفة لاستلام الدواء |
SABKAK | Proffesional | Complaint | Drugs Availability | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-02-08883 | 2/13/2025 12:00:00 AM | 2/17/2025 11:51:17 AM | 2/13/2025 12:00:00 AM | |||||||
7237 | لا يوجد | لا يوجد | to much bad behaviour no feeling no corperate reception staff |
من الضروري معرفة سبب الشكوى بشكل وضح حتى نتمكن من التعامل معها بشكل الصحيح وتواصلت مع قسم الاستقبال وافادو بعدم معرفتهم باي شي بخصوص الشكوى |
SABKAK | Administrative | Complaint | Behavioral | Reception | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 25-02-01734 | 2/13/2025 12:00:00 AM | 2/16/2025 8:31:23 AM | 2/16/2025 12:00:00 AM | |||||||
7238 | Hasan Al hayki | 36450592 | توجهتُ برفقة ابنتي الصغيرة رقية حسن إلى المستشفى لليوم الثاني على التوالي، حيث كانت تعاني من ارتفاع شديد في درجة الحرارة تجاوز 39 درجة مئوية. بعد الكشف، وصفت لها الطبيبة دواء بروفين للأطفال، وتم إعطاؤها جرعة في غرفة المعالجة، ثم ذهبت إلى الصيدلية لاستلام الدواء الموصوف. إلا أن إحدى العاملات هناك رفضت صرف الدواء بحجة أن “القانون لا يسمح”، رغم توفره، وعندما طلبت معرفة اسمها، رفضت الإفصاح عنه في مخالفة واضحة للقانون، كما امتنعت مسؤولة الصيدلية أيضًا عن إعطائي اسمها وقالت بسخرية: “روح اسأل يمكن يعطونك اسمي”. ما حدث يمثل مخالفتين واضحتين: 1. الامتناع عن صرف دواء موصوف رغم توفره. 2. رفض الإفصاح عن الهوية أثناء التعامل مع المرضى. أُحمّل العاملتين مسؤولية سلامة طفلتي، وأستنكر التعامل المتكرر غير اللائق من قبل بعض العاملين في الصيدلية مع العديد من المرضى وذويهم. وبناءً على رد الجهات المعنية على هذه الشكوى ومدى محاسبتها للمخالفين، سأقرر ما إذا كان من الضروري نشر الشكوى في وسائل التواصل أو الصحافة لضمان عدم تكرار مثل هذه المخالفات. وشكراً |
تم التواصل مع المراجع من قبل المعنيين في قسم الصيدلية للايضاح له عن قوانين الوزارة في تطبيق سياسة صرف الادوية. ولكن المريض لم يتجاوب بشكل لائق وكان رافضا للاستماع للحديث وذلك بحسب طريقته في التعامل مع الموظفين دائما |
BQC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-02-26085 | 2/6/2025 12:00:00 AM | 2/16/2025 9:41:47 AM | 2/9/2025 12:00:00 AM | |||||||
7239 | Mohammed Jaffar | 39838484 | للاسف اصبح الحصول على موعد لدى مركز بلاد القديم الصحي يتطلب جهد كبير حيث لا توجد موعيد الفتره الصباحيه او المسائيه ولابد ان تنتظر للمساء امي تحصل على مو عد لدى مستشفى جدحفص ونتمنى اصلاح هاذا الخلل الكبير علما ام فتح المستشفي في الفتره المسائيه لخدمه الحالات المسائيه الي لا يخدمها المركز |
تم التواصل مع المراجع والاستماع الى ملاحظاته وتم افادته بالطرق المتاحة لحجز المواعيد المسبقة لتفادى مثل هذه المواقف. وقد اشار المراجع الى بعض الملاحظات على نظام التصنيف وقد تم ابلاغ مشرفة التمريض بها |
BQC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-02-36984 | 2/12/2025 12:00:00 AM | 2/16/2025 9:43:39 AM | 2/12/2025 12:00:00 AM | |||||||
7240 | Hadeel Ahmed | 021013632 | 97332111766 | haa.3.2108@gmail.com | اقدم شكري لجميع الطاقم الصحي في المراكز الصحيه ولكن اتمنى أداره افضل للمراكز الصحيه ياسفني ان انقل لكم تجربتي في مركز حمد كانو - الرفاع بالأمس حيث أنني رافقت زوجي بعد إصابته في قدمه و تسبب في رضه قويه وألم حاد قضى عده ساعات بالألم و بعد ان تم تقديمه للدكتور بعد عده ساعات انتظار قال لا يمكني مساعدتك عليك الذهاب للعسكري! حسنا لماذا ساعات الانتظار الطويله دون اي خبر ! غير ذلك تقديم حالات بسيطه على حالات أصعب قليلا بمعنى دخول شاب صاح على مرأه مصابه بالصرع وحالات الإغماء المفاجأه و اتمنى النظر في الموضوع هذي تجربتي لاول مره معهم فما بالك بتجارب الآخرين.. و يرجى اخذ بعين الاعتبار أسلوب بعض الموظفين و موظفين الاستقبال و الحرطمه و التطنيش . شاكرين لكم مجهودكم و نامل بالأفضل |
السلام عليكم |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-76608 | 2/16/2025 12:00:00 AM | 2/16/2025 11:58:49 AM | 2/16/2025 12:00:00 AM | |||||
7241 | Mohamed Louri | 900406577 | 97333194888 | mohammed.lori@gmail.com | إلى إدارة مراكز الرعاية الصحية الأولية المحترمة، تحية طيبة، أثناء زيارتي إلى مركز حمد كانو الصحي بتاريخ 12 فبراير 2025، قمت بالتسجيل في تمام الساعة 11:00 مساءً، وأبلغني موظف الاستقبال بأن موعدي سيحين خلال ساعة. في ذلك الوقت، كانت درجة حرارتي 38.8 (يمكن الرجوع إلى سجلي الطبي للتأكد). ومع ذلك، لم يتم إدخالي إلا قرابة الواحدة فجرًا، أي بعد أكثر من الوقت المقدر، مما زاد من معاناتي. كما لاحظت عدم تنظيم حركة المراجعين، حيث كان عدد من المرضى يقفون أمام باب غرفة الطبيب دون أي تنظيم، مما تسبب في إزعاج داخل الممرات. وعند استفساري من موظف الاستقبال عن سبب التأخير، تفاجأت برد غير لائق منه حيث قال لي: “إذا ما تفهم في شغل المراكز، لا تتبلى.” بالإضافة إلى ذلك، كان الموظف يخالف لوائح خدمة العملاء المعتمدة في الهيئات الحكومية، حيث كان يرد على مكالمات هاتفه النقال أثناء الحديث معي ومع مراجعين آخرين، وفي موقف آخر، تلقى مكالمة وأخبر سائق “طلبات” بالدخول إلى الاستقبال داخل المركز! أرجو منكم التحقيق في هذه المخالفات واتخاذ الإجراءات اللازمة، بما في ذلك: 1. مراجعة نظام الفرز والمواعيد لضمان فعاليته وع
يتبع الشكوى السابقة: أرجو منكم التحقيق في هذه المخالفات واتخاذ الإجراءات اللازمة، بما في ذلك: 1. مراجعة نظام الفرز والمواعيد لضمان فعاليته وعدم تأخير المراجعين. 2. تنظيم حركة المراجعين ومنع الازدحام أمام غرف الأطباء. (خاصة في شفت اخرر ليل) 3. تدريب موظفي الاستقبال على خدمة العملاء لضمان التعامل اللائق مع المراجعين. 4. فرض الالتزام باللوائح ومنع استخدام الهواتف الشخصية أثناء ساعات العمل. أنتظر ردكم واتخاذ الإجراءات المناسبة لضمان تحسين جودة الخدمة في المركز. مع التقدير |
السلام عليكم تم الإتصال بالمراجع وابلغناه بأن هناك بعض الموظفين يجب أن يكونوا أكثر دقه في إبلاغ الوقت وحسن التعامل مع المراجعين وسنحاول ان تتحسن المعاملة مع تحياتي إسماعيل درباس إداري المركز الصحي |
HKC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-60724 | 2/16/2025 12:00:00 AM | 2/16/2025 1:48:34 PM | 2/16/2025 12:00:00 AM | |||||
7242 | Naser Fauad | 720314437 | 97338720277 | naserbh1975@gmail.com | السلام عليكم ورحمه الله وبركاته تحيه طيبه وبعد وزارة الصحة الموفره أنا مواطن بحريني واشتغل عسكري في قوة دفاع البحرين وعندي بنتي مو مجنسه ورحت مركز حمد كانو لكي أعمل لها إعفاء لكي تقدر تتعالج في المركز ودخلت على المشرف الإداري يقولي مايصير لها إعفاء اناشد وزارتكم الموقرة بهذة المشكله مقدم الاستفسار ناصر فياض رقم الشخصي 720314437 الاتصال 38720277 ولكم جزيل الشكر والتقدير والاحترام |
السلام عليكم |
HKC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-46780 | 2/16/2025 12:00:00 AM | 2/16/2025 12:22:30 PM | 2/16/2025 12:00:00 AM | ||||||
7243 | خديجه أبو طالب | 33035378 | مركز الحورة ، الدكتورة زينب فايق طلبت الدكتوره من المريضه التكلم باللهجه البحرينيه والمريضه تتكلم باللهجه المصريه ورفضت حتى غيرت اللهجه وصفت الدكتورة دواء للمريضه غير متوفر في المركز ولما سألتها المريضه عن البديل مزقت الورقه بعنف ورمتها في الزباله بعنف وعصبيه. كانت عنيفة في الفحص وأسلوبها غير مهذب |
تم الاتصال بالشاكيه الساعه 12ظهرا بتاريخ 13/2/2025 أبدت الشاكيه انزعاجها من طريقة معاملة الطبيبه المعنية في الشكوى ووصفتها بأنها معاملة عنصرية. وخاصة عندما طلبت منها التحدث باللغه الانجليزية بدلا من اللهجه المصرية. وذكرت بأنها كانت عنيفة أثناء الفحص وتتحرك بعصبيه وأنها عندما رجعت للدكتورة للاستفسار عن الدواء الموصوف صرخت في وجهها بعدم الدخول وكام عندها مراجع آخر. وأخيرا قامت بتمزيق الورقة ورمتها في الزبالة. تم الاعتذار من الشاكيه واخبارها بأن الأسلوب المذكور غير مقبول تماما وسيتم اتخاذ الاجراءات اللازمه مع الطبيبه المعنية لضمان عدم تكرار هذا الموقف معها أو مع غيرها من المراجعين. شكرت المراجعه الخدمات المقدمه في المركز وخاصة الطبيبات والأطباء الآخرين الذين كانوا يعاينونها على مدى 25 عام ولم تتعرض لأي موقف مزعج من قبل |
ALH | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 25-02-53242 | 2/9/2025 12:00:00 AM | 2/16/2025 12:33:08 PM | 2/13/2025 12:00:00 AM | |||||||
7244 | علي الديري | 960502971 | 38373087 | aliyusuf.amh@gmail.com | أحاول التواصل مع مركز جدحفص الصحي عبر الهاتف باستخدام الرقم المدرج في الموقع الإلكتروني للحكومة، وذلك للاستفسار عن طريقة إصدار فحص الزواج أو الحصول على ما يثبت إجراء الفحص في حالة فقدان النسخة الأصلية، وذلك لغرض توثيق عقد الزواج. ومع ذلك، وبعد عدة محاولات، لم أتمكن من الحصول على أي رد عبر الهاتف. في ظل التطور التكنولوجي والحياتي الذي نعيشه، من غير المنطقي أن أضطر لزيارة المركز شخصيًا فقط من أجل الاستفسار عن هذه المعلومات. أنا أعمل، وليس من السهل عليّ التغيب عن عملي لزيارة المركز خلال ساعات العمل الرسمية. كما أن أرقام الاتصال المتاحة يجب أن تكون فعّالة لخدمة المواطنين، ولكن يبدو أن هذا الأمر غير مطبق بشكل فعّال. |
شكرا لتواصلكم معنا و نعتذر عن انشغال موظفي قسم السجلات مع كثره وجود المرضى و تحديدا يوم الاحد يكثر وجود المراجعين تم التواصل مع المراجع و الرد على استفساره و شرح آليه استخراج بدل فاقد لاستمارة فحص الزواج ,, و توجيح المراجع للحضور الشخصي لقسم الرعاية و الامومه ايام العمل الرسمية من الساعه السابعه صباحا و حتى الساعه الواحد ظهرا .. شكرا |
JHC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-02-55309 | 2/16/2025 12:00:00 AM | 2/17/2025 11:01:28 AM | 2/16/2025 12:00:00 AM | |||||
7245 | موزه الذوادي | 33330773 | استخراج الإجازات المرضيهقد لوحظ انه واجهتنا صعوبات متكرره في استخراج الإجازات المرضيه عبر تطبيق وزارة الصحه حيث تصادف ان الإجازه لاتنزل في الموقع على الرغم من اعتمادها من الدكتور مما واجهتنا مشكلات مع جهات الدوام , فا لأفضل ان يقوم الدكتور بطباعة الإجازات المرضيه ويأخذها ( يستلمها ) المريض في نفس الوقت |
تم الإتصال بالعميل صاحب الشكوى وتم النتوضيح له بأن طباعة الإجازات المرضيه تتم عن طريق موقع وزارة الصحه , وفي حال احتياج المريض طباعة الإجازة المرضيه في المركز سوف يحصل على الخدمه وبدون تردد من الطبيب وبمساعدة موظفين قسم السجلات الصحيه . |
ZHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10203 | 10203 | 25-02-84008 | 2/13/2025 12:00:00 AM | 2/16/2025 2:10:55 PM | 2/13/2025 12:00:00 AM | |||||||
7246 | NA | n/a | 33317139 | no@mail.com | Nursing section: - Extremely rude behaviour. - Den't want to work properly. - Doctors are polite but some of the nurses need to correct their behaviour. - It's a humble request. |
تم الاتصال بالمريضة صاحبة الشكوى و توضيح المشكلة بالاستفسار عن وضع الطفلة من باب الاطمئنان فقط. تم تقبل الموضوع بصدر رحب من قبل صاحبة الشكوى. |
NHC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 25-02-11486 | 1/22/2025 12:00:00 AM | 2/16/2025 2:21:51 PM | 1/22/2025 12:00:00 AM | |||||
7247 | Mohammed Ebrahim | 750301899 | 39357222 | Mohamed.ke75@gmail.com | السلام عليكم، مخرج مركز جدحفص الصحى يوجد مطب يحتاج صيانة ورصف مع الشكر الجزيل |
تم التواصل مع المراجع و شكره لتقديم المقترحات فيما يخص سلامة و امن المراجعين في المركز و تم عمل طلب بقسم الصيانه لتعديل المطبة و رصفها
شكرا |
JHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-02-48763 | 2/17/2025 12:00:00 AM | 2/17/2025 10:30:26 AM | 2/17/2025 12:00:00 AM | ||||||
7248 | زينب سيد حسين | 33883626 | دكتورة دلال لا تعالج المرضى واسلوبها غير جبد وحضاري وفي حال عالجتهم تخبرهم انها ستكتب ادوية ولا تكتب وتريدنا اخذ موعد جديد واستشترة جديده وهذه ليست اول مرة |
تم التواصل مع المريضة من قبل المعنيين والتحقق من نظام اي صحه للتأكد من المعلومات والخدمه المقدمه للمريضة وتم رفع الملاحظات ومناقشتها مع الطبيبه المعنية لاتخاذ ما يلزم بشأن ضرورة التواصل الصحيح وحسن التعامل مع المرضى حسب البروتوكول والانظمة المتبعخه |
BQC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 25-02-31816 | 2/3/2025 12:00:00 AM | 2/17/2025 10:58:39 AM | 2/16/2025 12:00:00 AM | |||||||
7249 | لا يوجد | 34445226 | بغرفة 4 لم احصل على الاستشارة الكافية بخصوص مرض جرثومه الغداء البديل او تحضير الغذاء واصناف الغذاء التي ينصح بها والتي لا ينصح بها |
م التواصل مع المريضة من قبل المعنيين والتحقق من نظام اي صحه للتأكد من المعلومات والخدمه المقدمه للمريضة وتم رفع الملاحظات ومناقشتها مع الطبيبه المعنية واكدت الطبيبة انها قدمت الرعاية اللازم للمريض بحسب البروتوكول والانظمة المتبعه |
BQC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 25-02-55124 | 2/14/2025 12:00:00 AM | 2/17/2025 11:11:54 AM | 2/16/2025 12:00:00 AM | |||||||
7250 | Hajar Faisal | 970910363 | 97335605415 | hajfaisal@gmail.com | دايما ما نحصل مواعيد كل مابغينا نحجز فل، وكل مرة يخبرونا اذا بغيتو موعد حجزو عن طريق البرنامج بس مانحصل موعد |
تم التواصل مع المراجعه واخبارها بان سيتم توفير عدد اكبر من المواعيد وذلك لتلبيه احتياجات المرضى وتقبلت المراجعه بهذا التغيير مع تحياتي |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-14850 | 2/17/2025 12:00:00 AM | 2/17/2025 1:44:26 PM | 2/17/2025 12:00:00 AM | |||||
7251 | محمد مرتضى | 39835252 | الشكر الجزيل للطاقم الطبي والاداري لمركز البلاد القديم على الخدمه العالية والراقثية التي لمستها من الجميع وثانيا النظافة والنظام في المركز الصحي |
تم محاولة الاتصال بالمريض من اجل شكره على هذه المبادرة ولكن لم يتم الرد |
BQC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 25-02-06689 | 2/16/2025 12:00:00 AM | 2/17/2025 11:16:22 AM | 2/16/2025 12:00:00 AM | ||||||||
7252 | يوسف النعيمي | 33763386 | الحاقا للشكوى المقدمة من طرفي ضد وزارة الصحه ومركز الشيخ عبدالله بن خالد فقد تم الاتصال بي اليوم من مركز الصحي المعني وقد احبروني بان الدكتورة لن تصرف لكم الدواء هاذا اليوم الخميس رقم حاجة زوجتي للعلاج حيث اصرت الدكتوره على كلامها السابق لما اخبرت الدكتور محمد العلوي بانها سوف تصرفه الاسبوع القادم علما بانني قد راجعتها يوم الاربعاء وكانت العياده فاضية من المراجعين ولاكنها اصرت ان تصرف الدواء بدون اي سبب مقنع رقم انتظارنا وحاجه زوجتي للعلاج |
تم الاتصال بالمراجع حيث ردت الزوجة حيث ابلغت بانه بالفعل تم التواصل معها في اليوم الاحد من قبل عيادة السكر وتم وصف الدواء لها كما تم ابلاغ زوجها في الرد الشكوى |
SABKAK | Proffesional | Complaint | Drugs Availability | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-02-73116 | 2/16/2025 12:00:00 AM | 2/17/2025 11:49:54 AM | 2/16/2025 12:00:00 AM | |||||||
7253 | احمد حسن | 39970222 | حبوب المعده غير مجدية ابدا ولا لها مفعول البته |
تم التواصل مع المريض من قبل المعنيين في قسم الصيدلية لمعرفه الدواء الذي تم وصفه وصرفه ولكن لم يوجدوا دواء للمعدة، دواء المعدة حسب وصفه تم صرفه في فبراير 2024. المصروف في ديسمبر (بسكوبان) وهو يعطى لمشاكل للأمعاء بالخصوص. يبدوا ان المريض نسي أي دواء بالضبط يعني. عموما تم اخبار المريض اننا سنقوم بعمل تقرير ورفعه الى المخازن |
BQC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 25-02-27684 | 2/12/2025 12:00:00 AM | 2/17/2025 1:42:18 PM | 2/17/2025 12:00:00 AM | |||||||
7254 | NAWAL JAMEEL KHALIL ALSAFFAR | 931207819 | 66764636 | nawalalsaffar12@gmail.com | السلام عليكم .. طفلي سيد حسين علي حسن رقم الشخصي : 200119150 مشخص من قبل مستشفى السلمانيه ( مريض طفره نمو ) الالم تشبه الالم السكلر يوميا ليلا يتالم برغم اعطي طفلي الأدوية مثل ( البندول و البروڤين ) ولكن لم يتوقف الالم ذهبت بطفلي اليوم الصبح تاريخ ١٨ / فبراير / ٢٠٢٥ لمستشفى يوسف انجنير بكوني حاله طؤارى ولكن للأسف لم يتم معالجه طفلي وسبب عنوان الطفل على مركز عالي !!!! وسبب ذاهبي إلى مستشفى يوسف انجنير تواجدي في مدينة عيسى منزل الوالد ، هل يعقل خروج طفل بعمر ٥ سنوات من مستشفى بدون معالجته !!!؟؟؟؟ وشكرا جزيلا |
حسن صاحب الرقم الشخصي 200119150المقدمة بتاريخ 18/2/2024 بخصوص اجراءات التصنيف
تم الاتصال على الرقم المدرج فور استلام الشكوى لاخذ التفاصيل و تم الرد من المعني اعلاه و اخذ التفاصيل الكاملة و تم شرح الحالة و نظام الرعاية العاجلة لها ,و بعد الرجوع الى نظام الاي صحة والتأكد من جميع المعلومات المدخلة للمريض . تم استبيان ان المراجع قد حضر لقسم التصنيف في مركز يوسف انجنير الصحي يشتكي من الم في الرجلين منذ سنة و نصف و تم تصنيفه على المستوى الخامس ، حيث كانت علاماته الحيوية كالآتي: نسبة الحرارة 36.6 و نبضات القلب 103 و نسبة تشبع الاوكسجين 99% ودرجة الالم 3 على مقياس الالم) حيث تصنف الحالة من ضمن الحالات المستقرة تبع نظام الرعاية العاجلة. ختاما ، بعد التواصل مع المراجعة نوال ، ابدت تفهمها مع نظام الرعاية العاجلة و كذلك ابدت شكرها لحسن و سرعة التواصل.
هذا ما لزم ولكم مني جزيل الشكر والامتنان
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YAE | Proffesional | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-62887 | 2/18/2025 12:00:00 AM | 2/18/2025 3:04:42 PM | 2/18/2025 12:00:00 AM | |||||
7255 | ABDULLA AHMED ABDULLA BUYUSUF | 960908994 | 36116866 | Abdulla79744@gmail.com | في تاريخ 16/2/2025 ذهبت إلى مستشفى انجنير الصحي في مدينة عيسى الساعة ٧ مساء تقريبا وقد تم تشخيصي بارتفاع ضغط الدم والم معده وتم اعطائي سيلان بمباشرة دكتورة رقم غرفة 2 واخبرني ان لدي اجازة يوم واحد ساحصل عليها إلكترونياً ولم أجدها في موقع وكان يوجد بالموقع اجازاتي السابقة التي اخذتها وذهبت في اليوم التالي في الساعة 13:00ظهراً في مكتب الاستقبال واخبرتني الموظفة ان الدكتورة تحضر في الساعة ٩ مساء ولكنني كنت في العمل واتصلت هاتفيا وقدمت شكوى عند 17286147 وقالت ستسجل لي اجازة في الموقع وزارة الصحة تبع الاجازات ولم أجدها لحد الان .أريد ان احصل الاجازة إذ تكرمتون |
تم التواصل مع المريض و ستقوم الطبيبه باصدار الاجازه المطلوبه |
YAE | Proffesional | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-93958 | 2/18/2025 12:00:00 AM | 2/18/2025 10:06:54 AM | 2/18/2025 12:00:00 AM | |||||
7256 | عبدالله سامي | 851208703 | 37012222 | abdullas919@gmail.com | تم الذهاب الى مستشفى جدحفص وفيني الم في صدري ولم يتم تسجيلي بحجه اني لست من المنطقه والانتضار الى حين فتح المركز الصحي التابع لي |
تم التواصل مع المريض من قبل اداري المركز و المسوول المناوب عن قسم التمريض و الاطمئنان على حاله المريض حيث وقت حضوره للمركز الصحي تم تشخيص المريض من قسم التمريض المستوى الرابع الحاله غير طارئة اي يتم تسجيله خلال 60 دقيقة فتعامل قسم السجلات مع الحاله على انها حاله غير طارئة و بتوجيهات من الطبيب المناوب و تم توجيه المريض لمراجعه المركز الذي يتبعه مع بداية الدوام الرسمي
شكرا |
JHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-02-64965 | 2/18/2025 12:00:00 AM | 2/18/2025 12:10:23 PM | 2/18/2025 12:00:00 AM | |||||
7257 | عبدالله شريده قاسم | لا يوجد | 33310208 | بانه اضاعت وقت في المستشفى للاسف عدم رضى عن الاداره الاستقبال |
تم محاوله الاتصال بالمراجع ولكن لايوجد رد اذ ان حاليا يوجد ضغط بسبب اعداد المرضى المتزايده ولكن تم حل الموضوع باعطائهم خيارات التسجيل للايام المقبله بهدف تقليل مشقه الحضور والانتظار للتسجيل . |
HKC | Administrative | Complaint | Waiting Period | Reception | Medium | Completed – Did not contact the requester | Exceeded SLA (Closed) | Complaints Box | 11987 | 11987 | 25-02-14534 | 1/20/2025 12:00:00 AM | 2/18/2025 12:45:11 PM | 2/18/2025 12:00:00 AM | ||||||
7258 | هشام موسى | 97333041965 | لسالم عليكم ورحمة هللا وبركاته الى القائمين على شوؤن مراكز الرعاية الصحية تحية طيبة وبعد لدي استفسار بخصوص اذا لدينا ادوية جديدة ولم تستخدمهم فهل يوجد طريقة يتم اراجعها لديكم حتى يستفيد منها االخرين بدل ان يتم رميها في القمامة واذا كان هناك مكان ياخذ االدوية القديمة الغير مستخدمة فارجوا اخبارنا فيها ولكم كل تقدير واالحترام |
تم التواصل مع صاحب المقترح و شكره على شعوره الطيب من اجل سعيه للمحافظه على موارد المملكه. كما تم الشرح له عن اليه التعامل مع الادويه المرجعه من المرضى حيث اننا لا نستطيع اعاده صرفها مره ثانيه بل يتم التخلص منها بالطريق السليمة حسب ضوابط الجوده العالميه المتبعه لدينا و إذا كان المريض لازال يستعمل نفس الادويه الفائضه عنده و تاريخ انتهاءها بعيد يفضل ان يحتفظ بها و يستخدمها في الأشهر القادمه عوضاً عن استلامها في الأشهر القادمه من صيدليه المركز. |
SABKAK | Administrative | Enquiry | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-02-86626 | 2/18/2025 12:00:00 AM | 2/18/2025 1:00:18 PM | 2/18/2025 12:00:00 AM | ||||||||
7259 | mahmood dubai | 991112490 | 36894136 | اهمال كبير و تسيب من العمل من قبل الدكتور حسن علي عباس صالح و رفض اعطاء تقرير طبي لحالتي المرضية ,, للعلم تاريخ الدخول على الدكتور 8 فبراير و تاريخ اليوم 17 فبراير |
تم التواصل مع المراجع و توضح بأن الطبيب قد قام بعمل التقرير و إعطاؤه للمريض |
JHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-02-69071 | 2/17/2025 12:00:00 AM | 2/19/2025 8:15:19 AM | 2/18/2025 12:00:00 AM | ||||||
7260 | Najat makroum Makroum | 580424499 | 33880725 | انني طليقه رجل بحريني ..قد تزوجته اكثر من ١٧ سنه و قبل فترة توفي الزوج وانا امرأة مريضه و اعاني من أمراض عديده وليس لي أحد غيركم احتاج الادويه و ظروفي صعبه ... و الي الله المشتكى
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لقد تم الاتصال بصاحبة الشكوى من قبل اداري المركز واخبارها بالقانون وأنها غير معفيه حسب آخر قانون للوزارة للمعفين واذا هي لديها ظروف صعبه مثل ما أدلت بها فيتوجب عليها كتابة رساله وارفاق المستندات الدالة لرفعها للجنة الاعفاء للنظر في الموضوع |
ALH | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 25-02-61447 | 2/18/2025 12:00:00 AM | 2/19/2025 8:29:23 AM | 2/18/2025 12:00:00 AM | ||||||
7261 | MOHAMED ABDULLA EBRAHIM ALSHAWI | 741207303 | 33888069 | qoooomar2132@gmail.com | ذهبت الساعه ١٠ مركز انجنير الصحي مدينه عيسى ابني يعاني من اسهال و الم بطن يقولون لي مافي دكاتره الساعه ١١ و ربع موعدي ...انزين الدكاتره وين ؟؟؟ مافي دكتور كلهم محد و كلهم ايون الساعه ١١ و ربع و الحل ؟؟؟ لازم اروح خاص ؟؟ ولدي يتألم من بطنه و دكاتره محد ؟؟؟ 33888069 هذي رقم تلفوني |
تم الاتصال بالمريض وأخذ تفاصيل الشكوى وشرح آلية الرعاية العاجلة |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-23773 | 2/19/2025 12:00:00 AM | 2/19/2025 2:02:01 PM | 2/19/2025 12:00:00 AM | |||||
7262 | SAYED YUSUF DHEYA BAQER SALMAN | 960300767 | 338462055 | sayed7yousif7@gmail.com | I had booked an appointment for 11:55 am today. I reached before the time of the appointment and waited till 12:30 and still no one called my name nor any updated. If I have already made an appointment it should be straightforward and easy to enter. |
تم التواصل مع المريض وسماع الشكوى واتضح أن المريض كان ينتظر في قاعة الانتظار في الطابق الارضي بينما هو مسجل على طبيب في الطابق الاول تم اخباره بضرورة التأكد من غرفة الطبيب عند الحضور من لوحة الاطباء الموجودة عند المدخل الرئيسي |
YAE | Proffesional | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-13152 | 2/19/2025 12:00:00 AM | 2/20/2025 1:08:47 PM | 2/19/2025 12:00:00 AM | |||||
7263 | EBRAHIM ALI EBRAHIM BAHAR | 980706289 | 38380520 | bahar31.be@gmail.com | إلى: إدارة المستشفى يوسف انجنير، أود أن أقدم شكوى بخصوص تجربتي الأخيرة في مستشفاكم، حيث واجهت مشاكل كبيرة في تنظيم سير العمل وتأخير غير مبرر في تقديم الرعاية الصحية. وصلت إلى المستشفى وأنا مريض، وكان من المفترض أن أتمكن من زيارة الطبيب في الوقت المحدد، لكنني تعرضت لتأخير تجاوز ساعة كاملة، مما زاد من معاناتي. تم إعطائي ورقة تطلب مني العودة في اليوم التالي، على الرغم من أنني كنت قد حصلت على موعد مسبق ولم يُخبرني أحد بضرورة تحديد موعد آخر. بالإضافة إلى ذلك، فإن قرار تنظيم غرف التصنيف قد أدى إلى ازدحام إضافي في المستشفى وأثر سلبًا على سير الأمور. أرجو منكم النظر في إعادة النظام السابق الذي كان يسمح بالدخول المباشر إلى الطبيب دون الحاجة للمرور عبر غرف التصنيف، حيث كان هذا النظام أكثر فعالية وأقل إجهادًا للمرضى. أتمنى أن تأخذوا ملاحظاتي بعين الاعتبار لتحسين الخدمة وتفادي تكرار هذه التجربة السلبية في المستقبل. شاكرًا لكم تعاونكم. الاسم ابراهيم علي بحر الرقم شخصي 980706289 |
رداً ًعلى شكوى المراجعة ابراهيم بحر صاحب / الرقم الشخصي 980706289المقدمة بتاريخ 19/2/2025 بخصوص نظام التصنيف .
تم التواصل مع المراجع ابراهيم بحر على الرقم المدرج فور استلام الشكوى لاخذ التفاصيل , و بعد الرجوع الى نظام الاي صحة والتأكد من جميع المعلومات المدخلة له ، تم استبيان ان المراجع قدم بشكوى صداع وزكام و كحة التي يعاني منها منذ يومين لقسم التصنيف في مركز يوسف انجنير الصحي و صنف على المستوى الخامس حيث كانت علاماته الحيوية كالتالي : الحرارة 37 و ضغط الدم 118/79و نسبة تشبع الاوكسجين 99% و نبضات القلب 80 ودرجة الالم 5 من 10 على مقياس الالم و السكر 4,9 حيث صنف من ضمن الحالات المستقرة تبع نظام الرعاية العاجلة وبالرجوع لنظام الآي صحة تبين ان المريض قد راجع دكتورة امل العلوان في اليوم التالي وبعد التأكد مع الطبيب المعالج تبين ان حالته مستقرة و تم الحصول على العلاج المراد ختاما ، بعد التواصل مع المراجع ابراهيم ، ابدى تفهمه مع نظام الرعاية العاجلة و كذلك ابدى شكره لحسن التواصل
هذا ما لزم ولكم مني جزيل الشكر والامتنان
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YAE | Proffesional | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-65161 | 2/19/2025 12:00:00 AM | 2/19/2025 2:12:09 PM | 2/19/2025 12:00:00 AM | |||||
7264 | Noor Ahmed | 930303369 | 36858775 | noursjawad@gmail.com | عندي مشكلة متكررة في مركز جدحفص الصحي، مواعيد الاسنان جداً معقدة لدرجه اضطر اروح الخاص بسبب صعوبة حصولي على موعد. اجي اخد موعد انتظر ارقام الاطباء تخلص والمكان يكون فاضي وارقام الاسنان ماتوصل ... وعندي الم و احتاج موعد لا تعالي هالوقت فقط للموعد هالساعة مانعطي مواعيد لازم موعد حضور شخصي ولازم الموعد وقت مختلف عن الوقت الحضوري للموعا والموظفين ؟ اخد كل يوم اجازه مرضيه واني الم باسناني بسبب كل يوم اجي لموعد وما احصل مساع واضحه من جهه الموظفين؟ مايصير هالطريقة التعامل لازم في حالات طارئة واللي وضعه المادي ما يسمح له يروح خاص ومحتاج علاج من حقه يتعالج في المركز التابع له! الحين لما يفضى المكان يمتلي من جديد ورقم الاسنان ما وصل! تعتبر مشكله واهمال من جهه المركز نفسه. اعتذر بس اتمنى تدققون في الاجراءات لضمان جوده افضل للمرضى |
تم التواصل مع صاحبة الشكوى، وتوضيح آلية حجز مواعيد الأسنان، حيث توجد فترتين الصباحية وتبدأ عند الساعة 7 صباحاً، والمسائية وتبدأ عند 2:30 ظهراً، كما توجد آلية الحجز المسبق طريق مركز الاتصال 80007000، أو عن طريق Sehati، وذلك لتسهيل الخدمات للمرضى والمراجعين |
JHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 25-02-95871 | 2/19/2025 12:00:00 AM | 2/20/2025 9:38:22 AM | 2/20/2025 12:00:00 AM | |||||
7265 | Ahmed Hassan | 810602512 | 39970222 | Abumariahasan@gmil.com | السلام عليكم - الى من يهمه الامر ؛ الاستهتار بحياة المواطنين في المركز الصحي بجدحفص ؛ تم رفع شكوى لاكثر من مرة بخصوص المعدات الطبية في مركز جدحفص الطبي وبعد التواصل مع المعنيين لاكثر من عامين والوعد بالاصلاح وتجنب هذا الخطاء الفادح تعاود المشكلة من جديد ؛ انا المواطن الموقع ادناه بتاريخ 19 فبراير الساعة 8 مساء شعرت بحمى في جسمي وزكام وعلى الفور توجهت للمركز المذكور وبعد التسجيل تم التصنيف وقد اخذ الممرض العلامات الحيوية مني عن طريق المعدات الطبية وافاد بعد فحص الحمى انه لاتوجد والمقياس 37 وهي طبيعية ؛ اكدت على الممرض ان هذا الجهاز غير صحيح وانا اشعر بحمى شديدة فقال هذه الاجهزة الموجودة ؛ وبعد دخولي على الطبيبة بالغرفة رقم 4 افادة بان درجة حرارتي طبيعية فاشرت عليها بأعادة فحصي بالجهاز الخاص بها وعند المعاينة تبين ان درجة الحرارة 38.5 ؛ مما استدعى ان امتثل للتمريض واخذ الدواء عن طريق الوريد مع المغذي ؛ هذا الوضع الان اكثر من عامين ولم يتم البت فيه او الاصلاح مما يشكل ضرر بالغ على المرضى وعلى اصل التشخيص العلاجي - سأبادر برفع رسالة خاصة لسيدي رئيس الوزراء الموقر بهذا الخصوص واثبات الضرر. |
تم التواصل مع صاحب الشكوى احمد حسن 810602512, و ابلاغه عن اتخاذ الاجراءات اللازمة ، كما تم توضيح الالية المتبعه للفحص الدوري للاجهزة الطبية بشكل مستمر و التأكيد على جميع الموظفين بضرورة فحص الحرارة اكثر من مرة في حال الشك في درجة حرارة المريض لتفادي تكرار هذه الحالات مرة أخرى. ابدى المريض تفهمه للموضوع كما أنه ابدى شكره على سرعة التجاوب هذا ما لزم للتوضيح مع خالص شكري وتقديري
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JHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-02-16622 | 2/20/2025 12:00:00 AM | 2/20/2025 12:53:48 PM | 2/20/2025 12:00:00 AM | |||||
7266 | HUSAIN AHMED MOHAMED ALMUTAWA | 960501630 | 33367721 | السلام عليكم و رحمه الله و بركاته بالامس ذهبت الى مركز يوسف انجنير - مدينه عيسى - كنت مريض للغايه بالكاد ان احرك جسدي. موعدي كان بالساعه 4 عصراً عند الدكتورة - لينا الصفار - دخلت على الدكتوره في موعدي و عند نهاية فحصي طلبت منها اجازه مرضيه - ليومين - كوني لم استطيع الذهاب الى العمل اليوم - و حالتي قد تزداد اليوم المقبل ، تفاجأت برفض الدكتوره اعطائي اجازه مرضيه ليومين ، و قالت لي ( احنا ما نعطي اكثر من يوم اجازه ) و هذا ليس من حقها ان ترفض ذلك و صحة المواطن مهمه جدا و من حقي العلاج و الراحه. رفض الدكتوره و عدم تعاونها و قيامها بدورها الوظيفي و اعطائي حقي وكمواطن من الراحه موضوع ازعجني للغايه ، و انا صحتي في تدهور و احتاج الراحه. يرجى النظر في الموضوع و متابعته. |
تم الاتصال بالعميل عدة مرات ولم يرد |
YAE | Proffesional | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-91212 | 2/20/2025 12:00:00 AM | 2/20/2025 1:23:56 PM | 2/20/2025 12:00:00 AM | ||||||
7267 | AZHAR SALEH ALI ABDULLA SALEEM | 001008854 | 39903374 | يوم الثلاثاء الصباح ذهبت الى مركز انجنير الصحي للطوارىء لأني حامل وحرارتي ترتفع وتنزل-وينزل مني دم. مركزي الصحي في سترة ولكني كنت في منزل والدي وهذا اقرب لي ادخلوني الى التصنيف وعلى الوعم من اني اخبرتهم مشكلتي وان هناك دم وهذا يشكل خطر لي وللجنين!! صنفوني رقم ٥ واخبروني في الكتاب للمواعيد مع الاسف لا نستطيع ان نعطيك موعد لان التصنيف صنفوك حالة غير مستعجله!! شنو كنت بسوي لو صادني شي او البيبي!! |
رداً ًعلى شكوى المراجعة أزهار صالح / الرقم الشخصي 001008854 المقدمة بتاريخ 19/2/2025 حول نظام التصنيف .
فور وصول الشكوى تم النظر في الأمر ثم الاتصال بمقدمة الشكوى , و سماع التفاصيل و شرح دور التصنيف في نظام الرعاية العاجلة. حضرت المريضة للمركز صباح يوم الثلاثاء و تم تسجيل المراجع على غرف التصنيف تبع لنظام الرعاية العاجلة وفي قسم التصنيف تم اخد كافة المعلومات الاساسيه مثل شكوى المريضة و حالتها و تسجيل العلامات الحيويه (درجة الحرارة 37 C و الضغط 76/109و نسبة الاوكسجين 99%) و التي كانت حامل بالأسبوع السابع وتشكو من نزيف بسيط . من جانب قسم التمريض سيتم التحدث مع ممرض التصنيف بشكل خاص , و توجيه الطاقم التمريضي لأخذ الشكل العام و حالة المريض في التصنيف بألاضافة الى العلامات الحيويه والتاريخ الطبي. و في الختام شكرت مقدمت الشكوى حسن التواصل و التجاوب. |
YAE | Proffesional | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-71711 | 2/20/2025 12:00:00 AM | 2/20/2025 1:52:44 PM | 2/20/2025 12:00:00 AM | ||||||
7268 | عبدالعزيز العرادي | 37113393 | الساعة واحدة ظهرا يرد موظف الاستقبال بان المواعيد منتهية ولا يتم تسجيل اي مريض الاه من قبل التصنيف |
تم التواصل مع العميل و الشرح له عن الية حجز المواعيد و ذلك تم ابلاغة بضرورة حجز موعد مسبق |
NAC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 25-02-99651 | 2/6/2025 12:00:00 AM | 2/23/2025 8:33:23 AM | 2/12/2025 12:00:00 AM | |||||||
7269 | خالد الحدي | 33360028 | تغيير دواء الاسبرين |
بخصوص شكوى المريض المرسلة بتواصل ، تم التواصل مع المريض بانه تم التدبير له من مركز الحد قبل رفع شكواه ، وعليه في حالة وجود نفس الشركة في الاشهر القادمة يتم التواصل مع المراكز المجاوره لتوفيره له في حالة توفره وكما تم التوضيح للمريض بانه يتم الطلب من المخازن الادوية باسم الدواء العلمي وليس التجاري ولذلك فان المتوفر حاليا هذه الشركة .
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NAC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 25-02-93814 | 2/6/2025 12:00:00 AM | 2/23/2025 9:16:33 AM | 2/12/2025 12:00:00 AM | |||||||
7270 | ALI AHMED ABDALI ABDALI | 880901586 | 39900071 | aliahmedabdali@outlook.com | تجربة سيئة جداً للمرة الثانية من قبل مركز انجنير الصحي في التعامل معي كمريض سكلر مصاب بنوبة ألم - موظفة الاستقبال تعاملت بجفاء جداً وعدم اكتراث ولا مراعاة مع اخبارها بنوبة الألم + عدم إعطاء أي أولوية للمريض من قبل التصنيف + معاملة الدكتور لي كانت بجفاء وعدم مراعاة وعدم اعطاء أي أولوية للمريض المصاب بنوبة الم سكلر. |
تم الاتصال بالعميل عدة مرات ولم يرد على الاتصالات |
YAE | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-13115 | 2/23/2025 12:00:00 AM | 2/24/2025 7:17:41 AM | 2/23/2025 12:00:00 AM | |||||
7271 | محمد علي | 38320431 | اقتراح بفتح المركز 24 ساعة |
السلام عليكم تم التواصل مع العميل و تم ابلاغه بان سوف يتم رفع الاقتراح الى الادارة وكذلك تم ابلاغة بوجود مركزين صحيين يعلملون بنظام 24 ساعه في المنطقة المحرق تحياتي |
NAC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 25-02-97969 | 2/9/2025 12:00:00 AM | 2/23/2025 9:34:06 AM | 2/13/2025 12:00:00 AM | ||||||||
7272 | ZAHRAA ISA NASER ALGHANAMI | 030806909 | 39990313 | zahraaisalghanmi@gmail.com | ذهبت إلى مستشفى انجنير الصحي بسبب غثيان وارتفاع في الحرارة و الم في البطن حيث انني لم استطع اجلس من الألم إلا انهم وضعوني في التصنيف الخامس أي في الحالات الغير مستعجلة ليدخل قبلي اربع او خمس مرضى من دون ان ينادوني ، إنتظرت هناك ساعة ونصف من دون جدوى لإستسلم لاحقاً واذهب إلى مستشفى خاص ليتضح ان لدي تسمم وحرارتي كانت تسعة وثلاثون وضغطي كان مرتفع |
تم الاتصال على الرقم المدرج فور استلام الشكوى لاخذ التفاصيل و لكن لم يتم الحصول على رد ,و بعد الرجوع الى نظام الاي صحة والتأكد من جميع المعلومات المدخلة للمريض. تم استبيان ان المراجعة قد حضرت المركز عند الساعة 21:39 وتمت مناداتها لعيادة التصنيعند الساعه21:40 بشكوى الم في البطن وغثيان و تم تصنيفها على المستوى الخامس والانتهاء من تصنيفها عند الساعة 21:45 ، حيث كانت علاماته الحيوية كالآتي: نسبة الحرارة37.1 وضغط الدم 119/84 ونسبة السكر 4.8 و نسبة تشبع الاوكسجين 98% حيث تصنف الحالة من ضمن الحالات المستقرة تبع نظام الرعاية العاجلة. لسهولة التواصل ولمعرفة تفاصيل أكثر الرجاء التواصل على 17372888 رقم التحويل ١٢٧ |
YAE | Proffesional | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-99059 | 2/23/2025 12:00:00 AM | 2/23/2025 1:33:12 PM | 2/23/2025 12:00:00 AM | |||||
7273 | ABDULKARIM AHMED ABDULLA MAKI | 711105553 | 39833859 | ahzad1946@hotmail.com | السلام عليكم…الله يعطيكم الصحة والعافية…لو تخلونا على مركز انجنيير الصحي مدينة عيسى لحين يتم انشاء مركز صحي لمدينة شرق سترة لان بيصير ضغط على مركز سترة الصحي..ولكم منا جزيل الشكر والاحترام |
تم التواصل مع العميل واخباره بالاجراءات المتخذة في حال تغيير منطقة السكن |
YAE | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-83868 | 2/23/2025 12:00:00 AM | 2/23/2025 1:42:56 PM | 2/23/2025 12:00:00 AM | ||||||
7274 | Khalil Ebrahim | 660043700 | 97333205771 | Khalilalsaqeer@gmail.com | الموضوع: شكوى بخصوص تعامل موظفة الصيدلية إلى السيدة / الدكتورة إجلال الموسوي.... المحترمة تحية طيبة وبعد، ذهبت يوم السبت الموافق ٢٢/٢/٢٠٢٥م إلى مركز حمد كانو الصحي لاستلام أدوية زوجتي الشهرية التي نفذت منها. ومع ذلك، لم تقم موظفة الصيدلية بواجبها بحجة أنه لا يمكن صرف الأدوية من هذا المركز الصحي، وطلبت مني التوجه إلى مركز الشيخ عبدالله الصحي. وكما تعلمون، بأننا في عطلة أسبوعية والمركز مُغلق، فإلى أين نلجأ للحصول على الأدوية؟ أليس جميع المراكز الصحية والرعاية الأولية تحت إدارة واحدة وتحت إدارة الدكتورة إجلال الموسوي؟ لذلك، أحمل إدارة الرعاية الأولية المسئولية الكاملة في حالة حصول أي مُضاعفات لا سمح الله لزوجتي. الرجاء التواصل معي عبر الهاتف لحل هذه المشكلة في أسرع وقت ممكن. مع خالص الاحترام، |
تم التواصل مع المريض خليل إبراهيم بخصوص الشكوى ( CPR:660043700).........
حضر المريض الى المركز الصحي صباح يوم السبت بتاريخ (22/02/2025) لصرف وصفة الأمراض المزمنة له و لزوجته .
اعتذرت موظفة الصيدلية عن صرف الأدوية و أخبرته أن موعد الاستلام هو تاريخ (24/02/2025) و المفترض ان يتم صرف الدواء من مركز الشيخ عبدالله بن خالد غدا , حيث ان عنوان المريض (909) من المجمعات التابعة الى هذا المركز . وعندما أخبرها المريض أن الأدوية قد نفدت اقترحت أن تصرف له كمية تكفي فترة الإجازة و لكن المريض رفض ذلك. علما ان المريض قد استلم أدويته الشهر الفائت من مركز حمد كانوا.
عطفا على ذلك سيتم تنبيه الموظفة , و مناقشة آلية صرف الأدوية المزمنة خلال الإجازات و العطل الرسمية مع الأداة. |
HKC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-68570 | 2/23/2025 12:00:00 AM | 2/23/2025 1:42:06 PM | 2/23/2025 12:00:00 AM | |||||
7275 | MAHMOUD ABUZETUN | 850311004 | 97333034339 | mahmoodwalaa2011@gmail.com | قبل أربعة شهور قدمنا باختيار طبيب العائلة وتم ملئ الاستمارة وكل شهر يتم مراجعة الاستقبال لا تتواجد موظفة إدخال بيانات طلبات طبيب العائلة وهذا الشهر الرابع واليوم بالذات سألت موظفة الاستقبال في تمام 12:52 مساء نفس الرد الموظفة غير موجودة أو إجازة ومنذ أربعة شهور لأن نستطيع حجز موعد لأطفال نا عن طريق تطبيق صحتي |
السلام عليكم المراجع يتبع لمركز الشيخ عبدالله بن خالد الصحي وتم تحويل الشكوى للمركز التابع له تحياتي |
HKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-12358 | 2/23/2025 12:00:00 AM | 2/23/2025 2:16:52 PM | 2/23/2025 12:00:00 AM | |||||
7276 | Abdullah Alameri | 870814893 | 97332064422 | alamryb247@gmail.com | ولدي يحتاج تطعيم الأربع شهور بسبب خطا في سيستم الإحصاء لاعبين بتاريخ الميلاد مع العلم شهاده الميلاد كاتبين تاريخ صحيح تم رفض تطعيم الولد وتعامل موظفين الاستقبال في مركز حمد كانو الصحي خايس ولا اخلاقي الرجاء اعطاء دورات تدريبيه لموظفينهم ف كيفيه التعامل مع المرضى او يتحملون ردة فعل المريض ونفسيته مالم يتم توجيه الموظف بالتعامل الراقي والأخلاقي كموظف تابع وزاره صحيه تعطي انطباع مريح ومعنوي للمريض |
السلام عليكم |
HKC | Administrative | Complaint | Behavioral | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-00443 | 2/23/2025 12:00:00 AM | 2/23/2025 2:15:17 PM | 2/23/2025 12:00:00 AM | |||||
7277 | MAHMOUD ABUZETUN | 33034339 | قبل أربعة شهور قدمنا باختيار طبيب العائلة وتم ملئ الاستمارة وكل شهر يتم مراجعة الاستقبال لا تتواجد موظفة |
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SABKAK | Administrative | Complaint | Service Quality | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-02-13347 | 2/24/2025 12:00:00 AM | 2/24/2025 1:36:12 PM | 2/24/2025 12:00:00 AM | |||||||
7278 | Ayman Almosawi | 38828180 | السلام عليكم ورحمة الله وبركاته نرغب بتقديم شكوى على مركز البلاد القديم الصحي حيث أننا ذهبنا للمركز حوالي الساعة الخامسة والنصف لداعي المرض ورفضوا ادخالنا بحجة عدم وجود مواعيد مع عدم التصنيف حيث اخبرونا بأن نذهب لمركز جدحفص الصحي بعد الساعة السابعة مساءً |
تم التواصل مع المريض والاستماع الى ملاحظاته و بعد التحقق من الموضوع افادة الكاتبة التي تعاملت معه انه اخبرهم انه يحتاج استخراج نتائج تحليل بخلاف ما يقوله المريض. و قد تم الشرح للمريض ذلك و اخباره انه سيتم التنويه على الموظفين لاهمية ارسال المريض للتصنيف |
BQC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-02-51998 | 2/20/2025 12:00:00 AM | 2/25/2025 8:33:02 AM | 2/20/2025 12:00:00 AM | |||||||
7279 | Fadhel haddad | 36766476 | الاحد عطوني موعد على الساعه 8:15 على الدكتورة دلال الهاشمي ومع الانتظار وجه موعدي ولا نادتني وبعد ما رحت اطق الباب طلع معها بنات في الغرفة تسولف معهم واخذت وقت على ما نادتني على الساعه 8:20ويوم دشيت وقلت لها مرضى قالت ما يبين فيي شي وبعطيك تحويل السلمانية الموضوع زايد هذي اذا كانت دكتولره ماخذه الشغله على انها معاش وتجمع عندها بنات داخل الغرفه وتسولف وياهم للعلم الدكتور يعرف حق المريض وخصوصياته والمفروض اذا كان عندها مريض وا تجمع وياها البنات وين خصوصية المريض ما تستحق شهادة دكتولارة والمفروض يكون في رادع وهذي الشكوى لازم ليها حل ضاربه حقوق المرضى بلا حسيب ولا رقيب وهالموضوع بنزلة في السوشل ميديا حق الدكتورة تنشال |
تم التواصل مع العميل وكذلك الطبيبة وتبين ان امن كان في الغرفة هم طالبات الطب متدربات وقد نصحت الطبيبة المريض للتحويل على الرعاية الثانوية للحصول على العلاج المناسب كما تم رفع ملاحظات المريض ومناقشتها مع الطبيبه للتأكيد على ضرورة التعامل مع المرضى حسب الانظم المتبعه |
BQC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-02-42691 | 2/23/2025 12:00:00 AM | 2/25/2025 8:35:56 AM | 2/23/2025 12:00:00 AM | |||||||
7280 | ZAINAB MOHAMMED ABDULLA FADHUL | 950306959 | 36710879 | السلام عليكم ورحمة الله وبركاته انا ام الطفل مهدي رضا صادق حامل الرقم الشخصي 231105444، كان لديه موعد في مركز بوسف عبدالرحمن انجنير الصحي ولكن بسبب انه كان مريض بانفلونزا الموسمية لم استطيع اخذه للتطعيم ، وانصلت للمركز الصحي ولكن لم يتم الرد . فارجو مساعدتي في اخذ موعد له لصعوبة ذهابي حيث لا امتلك سيارة حاليا. ملاحظة : ان كان متوفر في يوم الخميس تلريخ ٢٧-٢-٢٠٢٥ سيكون مناسب لي. جعلكم الله ذخرا وجُزيتم خيرا. |
تم التواصل مع صاحبة الشكوى وعمل اللازم |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-84327 | 2/25/2025 12:00:00 AM | 2/25/2025 9:25:14 AM | 2/25/2025 12:00:00 AM | ||||||
7281 | Mahmood Abdulla | 33495501 | تحية طيبة وبعد السلام عليكم ورحمة الله وبراكاته الى سعادة الدكتورة إجلال فيصل العلوي الرئيس التنفيذي لمراكز الرعاية الصحي الأولية. الموضوع: تحويل ملف اسرتي على مركز البلاد القديم الصحي. أولا أود أن اتقدم بالشكر والتقدير والاحترام لما تقدمونه في سبيل راحة وشفاء المرضى ولجميع الطواقم الطبية. لقد تقدمت بطلب عدم نقل او تحويل مافي الصحي من مركز البلاد القديم الصحي وشرحت فيها ظروفي وذكرت الاسباب الا انه تم رفض الطلب والسبب انه قرب مركز النعيم الصحي من منطقة الصالحية. انني منزلي لا يبعد عن البلاد القديم الا اشارة واحدة 4 دقائق للوصول وتلقي الخدمات الصحية. ومن منزلنا الى مركز النعيم 11 دقيقة ناهيكي عن الازدحمات للوصول المركز النعيم الصحي. اتمنى ممكن النظر في الأمر من نواحيةانسانية . انني ارفق لكم المسافة بين منزلي ومركز البلاد القديم الصحي ومركز النعيم الصحي |
لقد تم التواصل مع المريض من قبل اداري المركز الصحي وتم الشرح له ان استثناءات القبول لتحويل العلاج تقع ضمن معايير معينه وهي لم تنطبق على طلبه. وان توزيع المجمعات السكنية على المراكز الصحية هو اختصاص جهات اخرى وليس من اختصاص ادارة المركز الصحي بيد انه يتم فيها مراعات المسافات المعقولة بين المراكز الصحية والمناطق السكنية. كما تم افادة المراجع انه في الحالات الطارئة يمكن للمريض اللجوء الى اقرب مركز صحي لمعاينته وعلاجه
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BQC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-02-02207 | 2/23/2025 12:00:00 AM | 2/25/2025 8:41:27 AM | 2/23/2025 12:00:00 AM | |||||||
7282 | Mahmood Abdulla | 33495501 | تحبة طيبة وبعد ...انني من قاطني البلاد القديم واتلقى العلاج مع ابنائي في مركز البلاد القديم الصحي وبسبب انتقالي بالايجار الى مجمع 356 منطقة الصالحية تم الطلب منا تحويل ملفاتنا الى مركز النعيم الصحي.. والذي يكون بعيد عن منطقة الصالحية مجمع 356 مع العلم انه مركز البلاد القديم هو الاقرب لمنطقة الصالحية اتمنى ضم مجمع 356 الى مركز البلاد القديم الصحي مما يسهل على ساكني منطقة الصالحية تلقي الرعاية الصحية الاولية وهي الاقرب لمنطقة الصالحية شاكرا حسن تعاونكم وعلى ما تقومون به من رعاية صحية |
تم التواصل مع المراجع وافادته بأن تحويل مجمع 356 التابع الى منطقة الصالحية الى البلاد القديم ليس من اختصاص ادارة المركز الصحي . و من خلال الحديث افاد المراجع بوجود اسباب اخرى تضطره لتحويل العلاج الى مركز البلاد القديم الصحي وتم الطلب منه ان يتقدم برساله تحتوي على ذكر جميع التفاصيل التي ذكرها للنظر في طلبه من جديد |
BQC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-02-51667 | 2/24/2025 12:00:00 AM | 2/25/2025 8:43:42 AM | 2/24/2025 12:00:00 AM | |||||||
7283 | Hajar Faisal | 970910363 | 97335605415 | hajfaisal@gmail.com | عندنا شكوى بخصوص مركز حمد كانو فالرفاع، دايما مانحصل مواعيد في المركز أي وقت ندخل نحجز الصبح العصر الليل دايما فل، ولما نروح ناخذ موعد من الرسبشن على طول يحولونا طوارئ حتى اليوم رحت اخذ موعد لبنتي عمرها اقل من سنة، وصلت قبل الساعة ٤ قالو لي مافي مواعيد فقط طوارئ مع ان المركز فاضي وعدد المراجعين جدا قليل قدمنا شكوة من قبل بس ما جفنا أي اجراء وبسبة هالمشكلة تحدون الواحد يروح المراكز الخاصة ويدفع مبالغ مع ان الحكومة موفرة لنا علاج مجاني بس التنظيم جدًا سيء والمواعيد احيانا بالأيام فل |
السلام عليكم تم إبلاغ المراجع بأن هناك فترات في بعض الايام يكون وقت إنتشار الأمراض ويكون الإزدحام كبير على مواعيد الأطباء فيأخذ جميع المواعيد على الأطباء وتم مناقشته ليتم إزدياد عدد المواعيد في الايام القادمه لتفادي هذه المشكله وتم مناقشتها وأبدت موافقه على هذا الراي مع تحياتي |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-28142 | 2/24/2025 12:00:00 AM | 3/2/2025 8:45:38 AM | 2/25/2025 12:00:00 AM | |||||
7284 | صالح | 860101126 | 39003235 | smsabh@gmail.com | السلام عليكم استفسار لو سمحتم متى سيتم تطبيق بطاقة الضمان الصحي ؟ والتي كان تم الاعلان بتطبيقها بداية ٢٠٢٥ م . وشكراً |
وتم إبلاغه أنه سيتم الإعلان من قبل مراكز الرعاية الصحية الأولية عن جميع مزايا وتفاصيل خدمة الضمان الصحي |
JHC | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 25-02-73791 | 2/24/2025 12:00:00 AM | 2/25/2025 1:38:07 PM | 2/25/2025 12:00:00 AM | ||||||
7285 | NOOR EBRAHIM ABDULHUSAIN ALASHEERI | 990204170 | 66700607 | nooralashiri@gmail.com | أتقدم إليكم بهذه الشكوى لألفت انتباهكم إلى بعض الملاحظات المهمة حول مركز يوسف انجنير الصحي، والتي تؤثر سلبًا على تجربة المرضى وكفاءة تقديم الرعاية الصحية. عدم تأكيد المواعيد الإلكترونية: قسم المواعيد لا يقوم بتأكيد المواعيد الإلكترونية، مما يؤدي إلى دخول المرضى مباشرة إلى الطبيب دون ترتيب، وهو ما يسبب تراكم المواعيد وعدم الدقة في الالتزام بها. العشوائية في الدخول إلى الطبيب: هناك غياب للنظام في آلية دخول المرضى للطبيب، حيث لا يتم النداء بالأسماء، بل يضطر المرضى للوقوف في صف خارج غرفة الطبيب والدخول بشكل غير منظم، مما يخلق فوضى وعدم راحة للمرضى. دخول أكثر من مريض في نفس الوقت: تم رصد حالات يتم فيها إدخال مريضين في نفس الوقت إلى غرفة الطبيب، مما يؤثر على خصوصية المرضى ويقلل من جودة الاستشارة الطبية. سوء تنظيم المختبر: يتم الدخول بطريقة عشوائية دون تطبيق نظام الأرقام، مسبباً ازدحامًا وإرباكًا للمرضى. بالإضافة إلى عدم احترام بعض أفراد الطاقم التمريضي حيث لوحظت سلوكيات غير لائقة في التعامل. نأمل من إدارتكم الموقرة اتخاذ الإجراءات اللازمة لمعالجة هذه المشكلات وتحسين جودة الخدمة المقدمة. |
تم التواصل مع صاحبة الشكوى من قبل الاداري لمعرفة تفاصيل الشكوى وقد قالت بأن الشكوى على قسم الاطباء و المختبر قامت مسؤولة المختبر بالاتصال للعميلة عدة مرات ة لم ترد كما قامت د. لينا بأخذ الاجراء اللازم من جهة الاطباء |
YAE | Administrative | Complaint | Service Quality | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-73912 | 2/25/2025 12:00:00 AM | 2/26/2025 12:09:37 PM | 2/25/2025 12:00:00 AM | |||||
7286 | Sara Hasan Darwish Hasan | 801110742 | 36800067 | saradarwish80@hotmail.com | بخصوص اجازة ابني المرضية ، تم طلبها من دكتورة زكية في مركز جدحفص لتقديم امتحان النهائي لإبني حيث كانت حرارته مرتفعة جداً وتم اعطاؤه الاجازة ولكنها لم تظهر في الموقع ، ذهبنا للمركز لنطلبها ولكن تم طردنا من المركز وقيل لنا انتظروا قدوم الدكتورة من غير اعلامنا بجدولها، ومن غير الممكن الذهاب للمركز كل نص ساعة فقط لنعلم بوجود الدكتورة ام لا ..هل هذا يعقل !؟ |
تم التواصل مع صاحبة الشكوى وقد تم أخذ جميع الملاحظات التي ذكرتها بالاعتبار، وقد تم استدعاء الموظفة ولفت نظرها لجميع الملاجظات الوارة في الشكوى بالاضافة إلى ما تم تدوينه أثناء التواصل مع المراجعة، كما تم أرفاق نسخة من الاجازة المرضية |
JHC | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 25-02-66610 | 2/25/2025 12:00:00 AM | 2/25/2025 3:51:16 PM | 2/25/2025 12:00:00 AM | |||||
7287 | عثمان عبدالباسط | 39388882 | قسم الأسنان شكوى ضد الدكتور ابراهيم غرفة 1 رفض ادخال والدتي للعلاج بحجة اننا تأخرنا وقال لها انت تكذبين لم تكوني موجودة في الموعد المحدد وعند النزول للاستقبال تم التأكد من حضورنا قبل الموعد |
تم التواصل مع مقدمة الشكوى بخصوص الطبيب وتم معرفة تفاصيل الموضوع وسؤ التفاهم ما بين المريضة وابنها والطبيب اولا : تم الاعتذار للمريضة نيابة عن قسم الاسنان . ثانيا : تم ترتيب موعد اخر للمريضة الاسبوع القادم . ثالثا : تم التواصل مع رئيس الاطباء بخصوص الطبيب لاستيضاح ملابسات الشكوى . |
BKH | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 25-02-05603 | 1/28/2025 12:00:00 AM | 2/27/2025 7:33:59 AM | 2/6/2025 12:00:00 AM | |||||||
7288 | اسماء خليفة العوضي | 34208888 | قسم الأسنان اتقدم بشكوى ضد طبيب الأسنان في غرفة 1 الدكتور ابراهيم حيث تواجدت في صالة الانتظار الساعة 2:55 ولم يناديني أحد، ثم ذهبت الساعة 3:15 لأتأكد ورفض علاجي بحجة انني متأخرة عن الموعد نزلت الاستقبال للتأكد فقالت لي انني سجلت قبل 3 |
تم التواصل مع مقدمة الشكوى بخصوص الطبيب وتم معرفة تفاصيل الموضوع وسؤ التفاهم ما بين المريضة وابنها والطبيب اولا : تم الاعتذار للمريضة نيابة عن قسم الاسنان . ثانيا : تم ترتيب موعد اخر للمريضة الاسبوع القادم . ثالثا : تم التواصل مع رئيس الاطباء بخصوص الطبيب لاستيضاح ملابسات الشكوى . |
BKH | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 25-02-48143 | 1/28/2025 12:00:00 AM | 2/27/2025 7:39:12 AM | 2/6/2025 12:00:00 AM | |||||||
7289 | اسماء خليفة العوضي | 34208888 | قسم الأسنان لقد تم تقديم شكوى من قبلي إلى قسم الأسنان وقد تم التواصل معي في أسرع وقت والاعتذار مني وتقديم موعد قريب جدا وعلاجي وكان الاستقبال والترحيب منهم جميل جدا كل الشكر لمركز الحد وكل الشكر لقسم الأسنان كل الشكر للدكتور هشام من قسم الاسنان على رحابة صدره وذوقه واخلاقه وحسن تصرفه والشكر موصول لكل من في قسم الاسنان وفي المركز |
شكر للمركز الصحي |
BKH | Administrative | Appreciation | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 25-02-86913 | 2/13/2025 12:00:00 AM | 2/27/2025 7:43:20 AM | 2/13/2025 12:00:00 AM | ||||||||
7290 | هدى علي | 830900489 | 37330667 | شكوى عن الصيدلية اليوم تاريخ 22/2/2025 الساعة 6:10 |
تم اليوم التواصل مع المريضه هدي بخصوص الشكوي المقدمه من قبلها وتم الاستماع والاستفسار عن شكواها طبعاً تم توضيح نقطة ان تعامل مريض واحد مع كونترين يتسبب في ارباك حركة العمل وتشتيت الموظفين حتي في حال عدم تواجد مرضي لصعوبة الشرح في حال تنقل المريض من كونتر لكونتر اما بخصوص اسلوب الموظفه فسيتم الاجتماع بها والتنبيه عليها بالتعامل بمهنيه واحترافيه واستيعاب المرضي وتم الاعتذار للمريضه بأسم الصيدليه |
BKH | Administrative | Complaint | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 25-02-00204 | 2/23/2025 12:00:00 AM | 2/27/2025 7:46:32 AM | 2/23/2025 12:00:00 AM | ||||||
7291 | Sami Rayashi | 780206584 | 97339993030 | 20carrental@gmail.com | بالنسبه للمواعيد الأسنان لا يوجد ترتيب حتي الإستقبال حيث انني أتيت اول واحد وجاء دوري اخر واحد فرجاء متابعه موضوعي |
السلام عليكم |
HKC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-18901 | 2/26/2025 12:00:00 AM | 3/3/2025 10:38:11 AM | 2/27/2025 12:00:00 AM | |||||
7292 | Sara Alkhattal | 900707976 | 97338869743 | s.alkhttal.90@gmail.com | تم الاتصال بي من مركز حمد كانو الصحي الان انتبهت الرجاء اعاده الاتصال بي رقم التواصل 38869743 |
السلام عليكم |
HKC | Administrative | Enquiry | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-03457 | 2/26/2025 12:00:00 AM | 2/27/2025 10:51:20 AM | 2/27/2025 12:00:00 AM | ||||||
7293 | Saud Alsubaie | 950110850 | 97338888559 | saudalsubaie7@gmail.com | يرجى منكم تعديل المركز الصحي في تطبيق صحتي من مركز يوسف انجينير الصحي الى مركز حمد كانو الصحي للمذكورين لطيفة علي الحمدان (980808006) عيسى سعود السبيعي (220308810) لايخفى عليكم بان هذا المشكلة تتكرر من حين و الاخر في تطبيق صحتي |
السلام عليكم |
HKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-03011 | 2/26/2025 12:00:00 AM | 2/27/2025 10:53:26 AM | 2/27/2025 12:00:00 AM | |||||
7294 | FATEMA YUSUF GHULOOM ALI | 930601157 | 32223342 | fatima.asiri@gmail.com | السلام عليكم حابه اقدم شكوى على نظام الطوارئ في مستشفى انجنير. رحت البارحه على الساعه 11:30 وكنت تعبانه وصداع قوي وغثيان و دوره والم بجسمي ماقبلوا حالتي لان ماعندي ضغط وقالي تعالي باجر!! ليش لان السستم مايعتبر حالتي طوارئ ولما حاولت بطلعت الروح ادخل عند الدكتوره طلع عندي التهاب حاد بالاذن.. يعني لو رجعت البيت وما اصريت اني ادخل على دكتور من التعب ماكنت بعرف الي فيني وممكن يتفاقم المرض لاسمح الله. الي ابي اعرفه ليش السستم مايقبل يعني مو معقوله احد بيروح المستشفى وهالوقت وهو مو تعبان ومايحتاج علاج معقوله يرجعونه البيت لي باجر!!!! يعني احنا في ٢٠٢٥ وفي البحرين في دار العز جذي يصير في مستشفياتنا من قرارات .. اتمنى يغيرون هالنظام للافضل بشي يخدم المرضى اكثر مو شرط يكون الشخص مصاب بضغط او سكر او امراض القلب عشان ينقبل كطوارئ. |
عطفا ً على شكوى المراجعة فاطمة اسيري /الرقم الشخصي 930601157 المقدمة بتاريخ 27/2/2025 حول طول فترة نظام التصنيف. تم الاتصال بالمراجعة على الهاتف المدرج في الشكوى, و عدة مرات ولم يوجد رد,فضلا عن الإطلاع على نظام آي صحه, و قد قدمت المراجعة للمركز في الساعه 23:21 وسجلت موعدا على غرف التصنيف , ودخلت على ممرض التصنيف في 23:35 بشكوى الم في الرأس فقط و تم تصنيف المريضة بالمستوى الخامس حسب نظام التصنيف المتبع ي مراكز الرعاية الصحية الأولية . واكنت المؤشرات الحيوية انذاك درجة الحرترة 36.9 ، الضغط:112/74، نسبة الأكسجين : 99% .وتمت معاينة الحالة فيما بعد من قبل الدكتورة لشكوى ألم الرأس حسب المعلومات المدخلة بنظام الأي صحة. تم التأكد من شمولية التصنيف للممرض وصحته. لسهولة التواصل ولمعرفة تفاصيل أكثر الرجاء التواصل على 17372888رقم التحويل 127 |
YAE | Proffesional | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-02-25595 | 2/27/2025 12:00:00 AM | 2/27/2025 10:27:31 AM | 2/27/2025 12:00:00 AM | |||||
7295 | افراح احمد | 66683322 | السلام عليكم ورحمة الله وبركاته هذه بطاقة شكر وتقدير واحترام للدكتور الفاضل / احمد شبراوي والمساعدة / بدرية لأهتمامه ولتفانيه لعمله واتقانه ولاسلوبه الراقي ولعمله المتقن واتمنى له كل التوفيق والسعادة وهذا مني شكر خاص وربي يوفقه لأنه صورة جميلة عن اطباء البحرينيين |
شكر للموظفين في قسم الأسنان |
BKH | Administrative | Appreciation | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 25-02-37263 | 2/23/2025 12:00:00 AM | 2/27/2025 9:06:13 AM | 2/23/2025 12:00:00 AM | ||||||||
7296 | walaa ali | 920909671 | 97337116006 | walaali371@icloud.com | عندي شكوا بخصو ممرضه في مركز حمد كانو صحي اسم الممرضه ساجده ، الموضوع : لم جيت ادمركز عشان اخذ الأبرا هي كانت موجوده في غرفه الترياج مع ممرضه ثانيه سالتها اذا في احد قالت لي روحي حق الممرضه ال اسيامنتها انجكشن بدل ماهي تاخذ بطاقتي وتناديها هاذي نقطه النقطه الثانيه يوم رحت كلمت المسؤله عن هذا شي وانه الي صار غلط قالت راح تجتمع فيهم وتكلمهم رحت علشان اخذ ابرتي الثانيه في غرفه السيلان لانه غرفه الابر مشغوله اله بوصول سستر ساجده وبصوط عالي تكلم السستر الي معاها وتقول ليها بستهزاء قدام المرضى زهرا تخيلي ولاء مالت السكلر رايحه مشتكيه عند المسؤله تقول ليش خالين ثنتين في الترياج هي من اصلن وشنو دخلها واني كنت اسمع انها تتكلم علي وساكته والممرضه الي كانت الي تعطيني الابرا تحاول انها تهديني عشان ما ارد عليهم ويوم طلعت من الستاره انصدمت اني موجوده وقلت ليها هل مرا اذا حابه تتكلمين على مريض لا تتكلمين قدام الكل روحي مكان محد يسمعكم فيه انا احترمتش واجد لاكن طلعت غلطانه ، سوالي هل يحق للممرضه انها تتكلم اب اسمي مع زميلتها قدام المرضى وتستهزء وتنقل كلام !! وتخرب علاقتي مع الممرضى الثانيه .. |
رداً على شكوى المراجعة ولاء علي صاحبة الرقم الشخصي (920909671) ببرنامج تواصل، تم التواصل مع المراجعه عدة مرات ولم يتم الرد، وتم الإجتماع مع الممرضة لمعرفة التفاصيل أيضاً. وقد تم التنبيه على الممرضة بالحفاظ على خصوصية المريض، وعدم التحدث في أمكان تقديم الخدمات للمرضى. للتواصل مع مشرفة التمريض: مكتب 17768555 – تحويل 177 |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-02-79224 | 2/27/2025 12:00:00 AM | 3/2/2025 8:40:27 AM | 2/27/2025 12:00:00 AM | |||||
7297 | صالح | 860101126 | 97339003235 | smsabh@gmail.com | السلام عليكم بعطيكم العافيه نطمح للأفضل ونتمنى لكم التطور والنجاح لذلك نرفع لكم شكوى بوجود مشكلة مؤرقة في مركز جدحفص الصحي ونتفهم بأن المشكلة ليست من المركز ولكن من الناس ، فالمشكلة هي في أولياء أمور طالبات مدرسة جدحفص الثانوية للبنات الذين انصدمت عند ذهابي للمركز الصحي بأنهم يسيطرون ويملئون جميع مواقف المركز الصحي المحدودة والمخصصة للمرضى ، حيث لا يجد مراجعي ومرضى المركز أي موقف للوقوف ، في فترة انصراف الطالبات حوالي الساعة ١-٢:٣٠ طهراً يومياً ، فأنا أقترح لحل وعلاج المشكلة بوضع حارس أمن على بوابتي المركز الصحي في هذه الفترة ويسألون من يدخل عن سبب دخوله وبالامكان الاستعانة بشرطة المجتمع في التنظيم ، كما يمكن مراقبة مواقف السيارات فأي شخص جالس في السيارة يتم سؤاله عن سبب انتظاره في السيارة وفي حال كان السبب ليس له علاقة بالمركز الصحي يتم توجيهه بالخروج من المواقف المخصصة لمراجعي المركز الصحي فقط ، هذا احد الاقتراحات او بإمكانكم الاجتماع مع ادارة المدرسة وبحضور أولياء الامور (لقاء) من أجل التباحث في حل هذه المشكلة ، مع جزيل الشكر لكم على جهودكم المبذولة والسلام عليكم ورحمة الله وبركاته |
تم التواصل مع المراجع و التوضيح له ان اولياء الامور الذين يشغلون مواقف سيارات مرضى مركز جدحفس الصحي يتم دخولهم من البوابة الخلفيه التابعه لمستشفى جدحفص للولادة و سوف يتم مخاطبة مديريه المحافظة الشمالية لتوفير شرطة المجتمع لتنظيم حركة سير المرضى و الطلبة شكرا |
JHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-02-30765 | 2/26/2025 12:00:00 AM | 2/27/2025 10:04:34 AM | 2/27/2025 12:00:00 AM | ||||||
7298 | MOHAMED ALAWADHI | 680202714 | 39090009 | حضرت لمركز المحرق الشمالي الساعة السادسة و ثمانية وعشرون دقيقة و اخذت رقم لدخول غرفة المعالجة الرقم (٦٣٤)لتغيير ضمادات ابنتي الساعة ٦ و تسعة وعشرون دقيقة وتم مناداتي من قبل الممرضة الساعة ٦ واثنان وثلاثون وقامت بتحويلنا لغرفة المعالجة لانتظار الممرضه لتغيير الضمادات و عند الساعة السادسة وثمانية وثلاثون قدمت الممرضة واخبرتنا انهم اغلقوا النظام ولا يستطيعون تقديم الخدمة المطلوبة وقامت باخبارنا للذهاب الى مركز حالة بو ماهر. ارجوا فتح المركز الصحي اربعة وعشرون ساعة طوال الإسبوع وذلك للتخفيف على المعاناة التي نعانيها بين الانتقال من مركز إلى مركز. وشكرًا |
عزيزنا العميل، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، تم التواصل معكم من قبل المعنيين بخصوص الشكوى و الرد بأننا نعتبر كل ملاحظة فرصة لتحسين الخدمات. |
MHC | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-02-24925 | 2/27/2025 12:00:00 AM | 2/27/2025 11:02:31 AM | 2/27/2025 12:00:00 AM | |||||||
7299 | Aysha Rashdan | 911002480 | 37788927 | السلام عليكم بخصوص مواعيد المراكز يتم اخذ موعد اون لاين وعند حضور المريض للمركز تاخيره ٢٠ دقيقة ! ودكتورة تكون متواجدة في الغرفة من غير اي مريض عندها واسلوبها غير لبق في التعامل المريض مابيزور المستشفى الا لانه علاجه عند الدكتور لكن بيكون نفس دكتورة ( شوقيه - في مركز الشمالي) اكيد الواحد مايبي يتعالج عندها اذا تعاملها بهالاسلوب اتمنى يتم انتقاء دكاتره وفي دكاتره صغار يشوشين اذا دكتور قديم تشبع من معالجة المرضى |
تم التواصل مع العميل |
MHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-02-16160 | 2/25/2025 12:00:00 AM | 2/27/2025 12:56:55 PM | 2/26/2025 12:00:00 AM | ||||||
7300 | فضة عبدالله محمد جعفر | 730506215 | 34193144 | zainab21mohammeed@gmail.com | اخلاق البنات الي في الرسبشن في مستشفى جدحفص كلش مو عدل كأنه داخلين حرب ويانه مو رايحين نتعالج المريض يبي يروح المستشفى و هو مطمئن للعلاج مو احد يعامله بطريقة تكسر القلب و تزيد مرضه بمعاملتهم اتمنى تسون حل وياهم لأنه مو اول مرة يعاملونه بطريقه مو عدله صراخ و استهزاء نسكت عنهم لأنه تعابه و مرضى مو لأنه احنا ضعفاء أتمنى نشوف حل و شكرا |
تم التواصل مع المريضه و تفهم منها الموقف و اتضح ان بنت صاحبه الشكوى تلقت رد سيئ من موظفه قسم السجلات تم التنبيه على موظفي القسم بحسن التعامل مع جميع المرضىى شكرا |
JHC | Administrative | Complaint | Service Quality | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-03-80307 | 2/27/2025 12:00:00 AM | 3/2/2025 12:18:49 PM | 3/2/2025 12:00:00 AM | |||||
7301 | FATEMA DAWOOD HUSAIN YUSUF | 990605671 | 66760068 | fatemayusuf99@gmail.com | انا كان موعد ولدي حق التطعيم تاريخ ١٥ فبراير وصلني اتصال من المركز على تأكيد الموعد لاكن خبرتهم بني بكون مسافره و يغيرون موعد قالت لي اوك بتجوفين الموعد في تطبيق صحتي لاكن ما طلع لي الموعد و احاول اتواصل معاهم على الهاتف محد يرد الاسم: ادم احمد الرقم الشخصي: 240505263 |
تم التواصل مع صاحبة الشكوى وإعطائها موعد 9 شهور |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-34960 | 3/2/2025 12:00:00 AM | 3/3/2025 10:27:21 AM | 3/2/2025 12:00:00 AM | |||||
7302 | FATEMA ALI MANSOOR ASHOOR | 040703789 | 39930677 | fatimali2004z@gmail.com | انتظار اكثر من ١٥ دقيقه على مايجون يحطون السيلان وكملته الساعة ٣:٢٣ الى الساعة ٣:٥٠ للحين ماجو يشيلونه مع اني ضربت الجرس ٣ مرات وناديت الممرضات مرتين ومافي اي فايده تعامل جدًا سيئ |
رداً ًعلى شكوى المراجعة فاطمة دخيل / الرقم الشخصي 040703789 المقدمة بتاريخ 2/3/2025 حول تأخير ازالة ابرة السيلان لها من قبل التمريض.
فور وصول الشكوى تم النظر في الأمر ثم الاتصال بمقدمة الشكوى , و سماع التفاصيل و تبين أن الوقت المستغرق بين كتابة الطلب من قبل الطبيب الى ان تم الانتهاء من تركيب ابرة المغذي (السيلان) هو 20 دقيقة فقط وعند انتهاء ابرة المغذي تم اعطائها ابرة عضلية اخرى حسب طلب الطبيب. تمت ازالة ابرة المغذي بعد ذلك وبعد الرجوع الى الطبيب والتأكد من وضع المريضة الصحي . أبدت تفهمها للامر وصرحت باندفاعها وتسعها انذاك في تقديم الشكوى بل وأثنت على رعاية الطاقم التمريضي المتواجد وقتها بغرفة الملاحظة بسبب تردده أكثر من مرة عليها لطمأنتها.
هذا ما لزم ولكم مني جزيل الشكر والامتنان |
YAE | Proffesional | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-74259 | 3/2/2025 12:00:00 AM | 3/3/2025 10:28:05 AM | 3/2/2025 12:00:00 AM | |||||
7303 | SAFA AHMED AHMED MOHAMED | 080103928 | 37177101 | safa354791@gmail.com | بخصوص نظام الجديد في آلية التضميد في المراكز المحولة من قبل السلمانيه أنا مريضه أجريت عمليه منذ يومين فالسلمانيه وتم تحويلي لمتابعة التضميد في المركز التابع لنا ، وعندما ذهبت للمركز من أجل الضماد اخبروني بأن ورقه التحويل القادمه من السلمانيه غير ساريه في المركز و أنه يجب ان ادخل على طبيب في المركز الصحي ليتم تسجيلي في النظام من أجل الضماد وهذه الآليه متعبه جداً لمريض خاضع على عمليه حيث ان الانتظار طويل والمكان مزدحم وغير مهيئ علماً بأن النظام القديم كان أسهل وأريح حيث كان يعالج المريض مباشرة بعد تسليمه للورقه من السلمانيه |
رداً ًعلى شكوى المراجعة صفاء أحمد / الرقم الشخصي 080103928 المقدمة بتاريخ 2/3/2025 حول الية التعامل مع الحالات المحولة من مجمع السلمانية لعمل التضميد في المراكز الصحية .
فور وصول الشكوى تم النظر في الأمر ثم الاتصال بمقدمة الشكوى لسماع التفاصيل ولكن دون الحصول على رد . الألية المتبعة في تسجيل المرضى على الطبيب للمعاينة وادراج طلب التضميد بنظام الاي صحة وتحديد الأدوية المستخدمة لعمل خدمة التضميد من قبل طبيب العائلة ،هي الية موحدة ومتفق عليها في جميع المراكز الصحية وتم وضعها لمصلحة المراجع وضمان متابعة حالته بالطريقة الصحيحة من قبل طاقم الأطباء والتمريض في مراكز الرعاية الاولية
هذا ما لزم ولكم مني جزيل الشكر والامتنان |
YAE | Proffesional | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-56296 | 3/2/2025 12:00:00 AM | 3/3/2025 10:26:05 AM | 3/2/2025 12:00:00 AM | |||||
7304 | YASER OMRAN KHAMIS ALTAWEEL | 870200259 | yasra.mran4@gmail.com | السلام عليكم معكم المواطن ياسر عمران أقدم شكوى ضد الممرضين في مستشفى انجنير الصحي مدينة عيسى أنا مسوي عملية وعندي مداوة تبديل فتيلة كذا مرة أجي ينقعوني وقت طويل في حدود الساعة من ١٠و٤٥ إلى ١١و٣٠ مساءً تاريخ ٢٨ الستاف ما يمبون يشتغلون يتسيبون في العمل بس هدرة وسوالف على الرغم مافي عندهم ضغط وأنا ما أقدر أقعد واجد لأنه الجرح تحت في منطقة حساسة كاانت في ممرضة قلت ليها أبغي ممرض والممرضين بس هدرة وسوالف أتمنى تشديد الرقابة عليهم علشان لا يتسيبون عن العمل وكانت عائلتي وياي في السيارة يعني إلى متى يتمون في السيارة ومشيت بدون مداوة وأي مضاعفات تصيدني وزارة الصحة هي تتحمل |
رداً ًعلى شكوى المراجع ياسر عمران / الرقم الشخصي 870200259المقدمة بتاريخ 2/3/2025حول تأخر خدمة تضميده.
فور وصول الشكوى تم النظر في الأمر ثم الاتصال بمقدم الشكوى , و سماع التفاصيل و تبين ان المراجع طلب ممرض لعمل التضميد له حيث كان الجرح في امنطقة يجد حرج في عمل التضميد من قبل ممرضة. تم التوضيح له الوقت اللي قدم فيه هو وقت تسليم عهدة النوبة المسائية الى النوبة الليلية وأن الممرض الوحيد لمتواجد على النوبة الليلية كان قائد الفريق ومن أهم مهامه هو الانتهاء من استلام عهدة النوبة السابقة ومن ثم استئناف العمل مع المرضى. أبدى المراجع تفهمه الكبير وأثنى على الطاقم التمريضي وعلى سرعة تلقي الخدمة في كل مرة يقدم فيها على قسم المعالجة. و في الختام قدم مقدم الشكوى شكره على حسن التواصل و التجاوب.
هذا ما لزم ولكم مني جزيل الشكر والامتنان |
YAE | Proffesional | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-63843 | 3/2/2025 12:00:00 AM | 3/3/2025 10:24:36 AM | 3/2/2025 12:00:00 AM | ||||||
7305 | Aysha Yusuf | 870900447 | 97333790456 | aishayeb@icloud.com | أعاني من التهاب شديد في الجفن والبلعوم، مع ألم وحتى انني لا ارى من عيني . طلبت إجازة ليومين، لكن الطبيبة جمانة كتبت لي يومًا واحدًا فقط لان “يوم الأحد” وهذا قانون هل يُعقل أن أتعافى خلال يوم؟ او اعمل بعين واحدة؟ وعند استفساري، طُلب مني العودة غدًا لطلب يوم آخر، رغم عدم توفر مواعيد للأطباء كما هو معتاد. بالإضافة إلى ذلك، في الأسبوع الماضي تم سحب عينة دم، ثم أخبرتني الطبيبة لاحقًا أن كمية الدم المسحوبة غير كافية لكل التحاليل بسبب خطأ ممرضة المختبر! وعلي ان أعيد التحليل وأنا صائمة وأعاني من أمراض تحتاج متابعة؟ لماذا يتحمل المريض، إلى جانب مرضه، سوء التنظيم والإهمال؟ هل يجب أن أكتب شكوى في “تواصل” مع كل مشكلة؟ أرجو إيجاد حل لهذه المعاناة المستمرة مع مستشفى حمد كانو حيث ان الكثير لا يعرفون الكتابه في برنامج تواصل ويتاففون دائما وفي احدى المرات وجهتني موظفة الاستقبال للكتابه في تواصل حيث انه الحل الاسرع |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Irrelevant Request | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-57819 | 3/3/2025 12:00:00 AM | 3/3/2025 10:39:37 AM | 3/3/2025 12:00:00 AM | ||||||
7306 | محمد الذوادي | 66666421 | كل يوم معاناه في اخذ موعد من الصبح واذا اخذت موعد عيادة 2 الاسنان تحاول الدكتورة عدم فعل شي اعذار سخيفة ان تقول ان لايوجد حشوه اناديك ماتسمع اسواء عيادة |
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SABKAK | Administrative | Complaint | Service Quality | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 25-03-37385 | 3/5/2025 12:00:00 AM | 3/5/2025 8:47:45 AM | 3/5/2025 12:00:00 AM | |||||||
7307 | rehab ahmed | 940828090 | 38464649 | rehab.ahmed47@yahoo.com | لا يمكنها الدخول على برنامج صحتي رغم ادخالها لجميع البيانات بصورة صحيحة |
تم تحديث بيانات المراجعة وفتحه من جهاز اخر وفتح بصورة صحيحة دون مشاكل وتم تحويلها على قسم IT تم التواصل نع المراجعة وادخلت كامل بيناتها بصورة صحيحة ونفس المشكلة مستمرة وحاولت ايضا فتحه من جهاز اخرى لاكن تواجهها نفس المشكلة |
ISC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 25-03-27073 | 3/3/2025 12:00:00 AM | 3/5/2025 10:31:42 AM | 3/5/2025 12:00:00 AM | ||||||
7308 | فاطمة يوسف | 32326113 | ماهي المستندات المطلوبة لفتح ملف في قسم الامومة و الطفل في مركز الشيخ عبدالله بن خالد آل خليفة ( الرفاع) |
تم التواصل مع صاحبة الاستفسار وشرح لها الأوراق المطلوبة لها وأعربت عن شكرها وتقديرها و متمين لكم دوام الصحة والعافية |
SABKAK | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-03-25956 | 3/5/2025 12:00:00 AM | 3/5/2025 1:45:24 PM | 3/5/2025 12:00:00 AM | ||||||||
7309 | خالد العوضي | 33570808 | الأسنان غرفة 3 عندما يكون الدكتور قادر على امتصاص غضب المريض يستحق الشكر والتقدير الدكتورة زينب |
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BKH | Administrative | Appreciation | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 25-03-11551 | 3/6/2025 12:00:00 AM | 3/6/2025 12:28:12 PM | 3/6/2025 12:00:00 AM | ||||||||
7310 | عبداللطيف ال بورشيد | 39130707 | الاسنان من اسبوع جبت ابني المستشفى بسبب توقف وجهه ال النصف من وجهه بسبب التهاب اسنانه اعطوني مضاد مدة اسبوع بعد اسبوع اتيت للمستشفى لاتلقى العلاج ولم يرضو قسم الاسنان برأيت الحالة غرفة 2 تاريخ 23/2/2025 والطفل لم بداوم المدرسة لمدة اسبوع وللعلم اتيت للطوارئ |
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BKH | Administrative | Complaint | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 25-03-14913 | 3/6/2025 12:00:00 AM | 3/6/2025 12:33:50 PM | 3/6/2025 12:00:00 AM | |||||||
7311 | Ruqayah Albaqali | 071201483 | 39900488 | roqaya2122@icloud.com | سلام عليكم،،، انا مواطنة وطالبة في المرحلة الثانوية ومريضة فقر دم سكلر.. رقية إبراهيم البقالي.. تابعه لمركز جدحفص الصحي ،وللاسف اندرج انا وعائلتي تحت طبيب بمسمى طبيب فقط يفتقد للرحمة والانسانية دائما يتعامل مع المرضى بأخلاق سيئة ومع العلم انه سيئ السمعة و الصيت(هكذا تصفه جميع مرضاه) (علي العكري)..اليوم توجهت للمركز الصحي اعاني من الآم متفرقة في جسدي، مع العلم إن لدي أختبار في المدرسة في هذا اليوم وأحتاج الى أجازه طبية لأقدمها للمدرسة لعدم مقدرتي ع الحضور بهذا الوضع الصحي والتعب الشديد.. بعد معاينتي، رفض اعطائي إجازة ورفض حتى النقاش معي ووجه ليي كلمات لا تليق بأسلوب طبيب ولا مريض يتألم (ذهبت للمركز الصحي مع والدتي)مع هذا وجه لي اتهامات وكلام سيئ وغير لائق.. الان اتوجهت لمنصة تواصل وكلي أمل بكم في رد أعتباري وانصافي مع من لايستحق كلمة طبيب.. نطلب انا وعائلتي تغير طبيب العائلة في مركز لانقبل به ابدا. |
تم التواصل مع المراجعة و ابلاغها بتنبيه الطبيب و تقديم طلب لتغيير طلب العائلة |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 10859 | 25-03-43637 | 3/3/2025 12:00:00 AM | 3/9/2025 10:31:46 AM | 3/6/2025 12:00:00 AM | |||||
7312 | Bushra Alsammak | 730603776 | 33382110 | BSammak@health.gov.bh | السلام عليكم مبارك عليكم الشهر .. عذراً للازعاج، بس للأمانة حابه استفسر اذا تسمحون لي!! بخصوص المراكز اللي دوامها ٢٤ ساعة، ليش المريض اذا راح بوقت متأخر، واتكلم عن الوقت الحالي اللي كتبت فيه الشكوى، من بعد التصنيف يخبرونه موعدك الساعة ٢ والدكتورة ما راح تداوم الا الساعة ١:١٥، طيب والاطباء الموجودين حاليا، يردون خلصوا مواعيدهم، دام خلصت مواعيده ليش ما يروح بيته؟ قاعد بالاستقبال مع الموظفين ويرفض يشوف المرضى لان خلصت مواعيده، والمريض تعبان ينتظر للساعه ٢ عشان يشوفه الطبيب اللي راح يداوم آخر الليل، ليش يعني هالفترة المفتوحة لراحة الطبيب وعناء المريض وهو اساسا تعبان ويحتاج يعالجونه؟! ما يصير هالوضع يستمر، اني بعيني شفت اكثر من مريض تعبان ونفس المسج عطوها اياه روح وارجع الدكتورة ما بدأ دوامها، يموتون يعني المرضى، ولا شنو الحل برأيكم، اني رافقت ولدي وهو كبير بس مو قادر يرجع وتعبان، ورجعت وياه البيت!! ولم كن خبرتهم اني بتواصل مع الادارة قالت اي تواصلي دام انتين موظفه في الوزارة يمكن يسمعون كلامش. اترجاكم وكلي رجى لازم يصير حل للمرضى المترددين على المراكز الصحية بهذا الوقت!! |
م شكر المريضة على استفسارها و شرح مفهوم الرعاية العاجلة في مراكز 24 ساعة و توضيح مستويات التصنيف و الحالات التي تتطلب المعاينة في نفس الوقت و الحالات التي من الممكن تأجيلها |
JHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 10859 | 25-03-73492 | 3/3/2025 12:00:00 AM | 3/9/2025 10:33:44 AM | 3/6/2025 12:00:00 AM | |||||
7313 | سيد حميد علي | 811104370 | 33366202 | roqaya2122@icloud.com | في يوم الإثنين ٣-٣-٢٠٢٥ وفي تمام الثانية عشرة ليلا ذهبت لمركز جدحفص الصحي وذلك لتلقي خدمة العلاج المجاني الذي توفره مملكة البحرين لمواطنيها حيث أن زوجتي تعرضت لإصابة قبل أيام وتحتاج لتعقيم وتضميد الجرح كل يومين، وبما أن المركز الصحي الذي نتبعه لا يعمل ٢٤ ساعة وهذا المركز يوفر خدمات ٢٤ لمجمعنا السكني ذهبنا لتلقي العلاج وتفاجأنا بموظفي الرعاية الذين كانواجالسين ويتبادلون الأحاديث الجانبية ولا يوجد بالمركز ولا مريض واحد يخبروننا بأننا لا نعالج إلا الحالات الطارئة.. ذهبت للتسجيل وإذا بهم يخبرنا بعدم وجود طبيب وسوف يأتي الطبيب بعد ساعتين !! هذا ما لزم ولكم جزيل الشكر على هذه الخدمة المتميزة ونأمل منكم الرد على هذه الشكوى
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تم شرح مفهوم الرعاية العاجلة في مراكز 24 ساعة و توضيح عدم وجود طلب تضميد للمراجعة، مما تلزم عليها دخول التصنيف حيث تم تصنيفها على أنها في المستوى الخامس. |
JHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 10859 | 25-03-68799 | 3/3/2025 12:00:00 AM | 3/9/2025 10:32:49 AM | 3/4/2025 12:00:00 AM | |||||
7314 | عاشور محمود | لا يوجد | 39292315 | no@mail.com | ليس لدي أي ملاحظات إلا الآتي و ما يمليه علي ضميري و إنسانيتي. إن مركز النعيم الصحي حفظه الله وجد فيه من أطباء و ممرضين و إداريين و صيدلانية هو المركز الصحي الطبي المثالي في البحرين أجمع و إني أتحدى من يخالف قولي بالراهين الطبية التي تكتب بماء الذهب عن أفضل طاقم أطباء في المراكز الصحية في البحرين و منهم الدكتورة نسيم العلوان و سيما المختار و فاطمة الرقراق و جميع من في المركز جميعاً |
لم يتم الرد على الهاتف. |
NHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 25-03-30964 | 2/12/2025 12:00:00 AM | 3/10/2025 3:38:17 PM | 2/17/2025 12:00:00 AM | ||||||
7315 | Yaman Albasara | 760518440 | 97333424680 | yhm99930@gmail.com | السلام عليكم اليوم ذهبت لمركز حمد كانو الصحي لتلقي العلاج من الحمى والزكام والضيق في الصدر ومع انتظاري وإصراري وتعبي الشديد لم يدخلوني لمقابلة الدكتور مع العلم كان المركز الصحي فاضي ولا يوجد به مراجعين !!! هل يجب ان يكون هناك خطر الموت لكي أتعالج !!!! وعند الحديث معهم لا يملكون رحمة ولا رأفة ولا أسلوب حسن … لا احد يذهب وهو ليس محتاج علاج ماهذا الوضع المزري |
السلام عليكم |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-40097 | 3/9/2025 12:00:00 AM | 3/9/2025 1:40:30 PM | 3/9/2025 12:00:00 AM | |||||
7316 | سامي عبدالله | 00 | 39417444 | توفير صيدليه في منطقة المحرق لصرف الشراشف اقرب من الصيدليه في عراد بسبب الازدحام المروري |
تم التواصل مع العميل واخباره بأنه سيتم رفع ملاحظاته للادارة |
MHC | Administrative | Suggestion | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10864 | 10864 | 25-03-23562 | 2/17/2025 12:00:00 AM | 3/9/2025 10:24:05 AM | 2/17/2025 12:00:00 AM | |||||||
7317 | كميل عبد الأمير سليم | 050909410 | 33186137 | السلام عليكم شكوى تم الوقوف أمام الصيدلية لمدة ساعة كاملة ولم يتي اي احد من الدكاترة وتم الروح إلى الاستقبال ولم يتم الإجابة على الرد قال الآن حزة الصلاة وقت الحضور المستشفى صباح 4:59 الرقم الشخصي 050909410 |
تم التواصل مع المريض اكثر من مرة و لم يتم الرد |
JHC | Administrative | Complaint | Workforce Shortage | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-03-08818 | 3/1/2025 12:00:00 AM | 3/9/2025 10:30:03 AM | 3/6/2025 12:00:00 AM | ||||||
7318 | خديجة خليل | 520055357 | 39004969 | السادة وزارة الصحة المحترمين الموضوع : ارجاع حبوب ضغط الدمAsalat LA 30 يطيب لي ان اتقدم لكم بخالص التحية والتقدير وبالاشارة الى الموضوع المذكور اعلاة الرجاء منكم التكرم واخطار صيدلية مركز جدحفص الصحي بارجاع وصفة حبوب ضغط الدم المصروفة سابقا حيث ان الصيدلية قد صرفت لنا حبوب بديلة عن الحبوب المعتادة مما تسبب لنا في بعض المتابع وعدم المقدرة على النوم حيث ان الدواء الجديد لايناسبنا هذا وتفضلو بقبول فائق الاحترام والتقدير مرفق لكم صورة الدواء المطلوب |
تم التواصل مع المريض بشان المقترح المذكور في تواصل |
JHC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-03-52672 | 3/7/2025 12:00:00 AM | 3/9/2025 1:54:09 PM | 3/9/2025 12:00:00 AM | ||||||
7319 | Dana Aljazaf | 010807110 | 97363333622 | danaaljazaf77@gmail.com | احاول احجز موعد من خلال تطبيق صحتي على مركز حمد كانو بالرفاع التطبيق ما يشتغل و حاولت من خلال الموقع الالكتروني بعد ما يصير و اتصل في مركز حمد كانو محد يرد واذا اروح يقولون لي ما خذيتي موعد و يعطوني موعد متأخر وانا احتاج اخذ موعد لان ابي اسوي اشعه ياريت تتابعون مشكلة تطبيق صحتي خصوصًا خيار حجز المواعيد لان عيزت الصراحة احاول احجز موعد مب قادرة |
السلام عليكم تم الإتصال بالمراجعه وتبين بأن هناك خلل في نظام صحتي وأبلغتني بأنها حجزت اليوم على الموقع مع تحياتي إسماعيل درباس إداري مركز حمد كانو |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-24339 | 3/9/2025 12:00:00 AM | 3/9/2025 11:55:01 AM | 3/9/2025 12:00:00 AM | |||||
7320 | طارق مجيد | 790611694 | 97333321219 | Tareq_busalman@hotmail.com | في مساء يوم ٥ مارس ٢٠٢٥، وبعد صلاة العشاء، توجهت مع ابني البالغ من العمر ١٣ عامًا إلى مركز حمد كانو في الرفاع، تحديدًا في منطقة بوكوارة، بعد أن عانى من كحة شديدة وزكام. لقد كنت أبحث عن رعاية طبية مناسبة لحالته، لكنني فوجئت بعدم إجراء فحوصات كاملة أو تقديم العلاج المناسب. بعد الانتظار، تم استدعاء ابني إلى غرفة رقم ٢ حيث تم قياس درجة حرارته. في نهاية الفحص، تم إعطاؤنا ورقة مكتوب عليها "Level 5"، وأفادونا في الاستقبال أن حالته كانت طبيعية ولا تستدعي القلق. ومع ذلك، استمرّت الكحة الشديدة، مما دفعني إلى زيارة الطبيب المختص في عيادة خاصة. أخبرني الطبيب أن ابني يعاني من ضيق في التنفس نتيجة الكحة الجافة، وأنه يحتاج إلى إبرة لتخفيف الحرارة، بالإضافة إلى أدوية وبخار للمساعدة في تخفيف الأعراض. كانت حالته تتحسن تدريجيًا، ولكن الكحة لا تزال مستمرة حتى الآن، وإن كانت أخف.ما يثير القلق في هذه التجربة هو عدم إجراء فحص دقيق للتنفس ودرجة الحرارة في مركز حمد كانو، وعدم صرف دواء للكحة من قبل المختصين، رغم الأعراض التي كان يعاني منها ابني. كيف يمكن أن يُعتبر مستوى "Level 5" غير مقلق في مثل هذه الحالة؟ |
السلام عليكم |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-31873 | 3/9/2025 12:00:00 AM | 3/9/2025 1:36:54 PM | 3/9/2025 12:00:00 AM | |||||
7321 | HISSA RASHID AHMED KALBAN | 940805120 | 34537507 | hessa.r.kalban@gmail.com | السلام عليكم دخلت على دكتور محمد علي في مركز انجنير مدينة عيسى المفروض ينزل عقب ساعة الإجازة المرضية و الحين خذ اكثر من ٥ ساعات انتظر والتلفون محد يرد أرجو المساعدة |
تم التواصل مع صاحبة الشكوى وقد تبين بأنها حضرت إلى المركز واستلمت الاجازة المرضية |
YAE | Proffesional | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-82712 | 3/9/2025 12:00:00 AM | 3/10/2025 8:13:18 AM | 3/9/2025 12:00:00 AM | |||||
7322 | Hamad alhafedh | 920905544 | 97332226655 | hamad923@hotmail.com | السلام عليكم تحيه طيبه وبعد انه عندي شكوى على مركز حمد كانوا الي في الرفاع الصراحه المركز الموظفين فيه الي في الاستقبال وجهة المواعيد والبداله فيهم اهمال ماصار ولا يستوي في اي جهه حكوميه او خاصه يعني اذا تروح الفرع ماعنده الجواب الصحيح لسوالك واذا تتصل اذا عندك حاله طارئه تبي تكلم احد منهم ولا احد يشيل التلفون تبي اتغير موعد تبي تاخذ موعد عندك سوال محد يرد عليك يعني انه اليوم متصل ١٥ مره ولا احد رد علي وهذي الشي مو من احين من فتره هذي الاهمال موجود في هاي المركز |
السلام عليكم تم الإتصال بالمراجع لتوجيه له الإعتذار عن ما بذر من القسم وتم توجيه خطاب بالتعامل مع المراجعين والرد على مكالماتهم وحتى جميع إستفساراتهم بالطريقة اللائقة التي تخدم آلية وسياسة إدارة المراكز الرعاية الصحية في التعامل وحسن الرد على جميع العملاء والمراجعين مع تحياتي إسماعيل درباس إداري مركز حمد كانو |
HKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-91479 | 3/10/2025 12:00:00 AM | 3/12/2025 10:59:47 AM | 3/10/2025 12:00:00 AM | |||||
7323 | حميده محمد عبدالله | - | 33971886 | hamad923@hotmail.com | الأسلوب بالتعامل حيث ان عندما عطست أخبرتني اني مريضه على الرغم من اخبارها انها مجرد حساسية وقالت ان شهر رمضان لا اريد ان امرض وانا اعرف انك مريضه. وتكرر هذا في الجلسه السابقة ان انا لا استوعب ولا افهم بسهولة |
تم التواصل مع المريضه ومن ثم التواصل مع الإخصائية لمياء وتم لفت نظرها لتحسين الية التواصل مع المرضى |
HKC | Administrative | Complaint | Behavioral | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11985 | 11985 | 25-03-71163 | 3/9/2025 12:00:00 AM | 3/10/2025 11:08:56 AM | 3/10/2025 12:00:00 AM | |||||
7324 | Adnan Noor | 020117426 | 97334569788 | adnan7noor66@gmail.com | الموضوع: شكوى بخصوص تعامل غير لائق من الطبيب تحية طيبة، أود تقديم شكوى بخصوص التعامل الذي تعرضت له من قبل أحد الأطباء أثناء مرافقتي لوالدي في المركز(حمد كانو الرفاع الشرقي). بتاريخ [١٠/٣/٢٠٢٥] والساعة ١٢:١٥، كنت برفقة والدي في غرفة رقم (8) اسمه دكتور محمد . حيث كان ابوي يعاني من تقيؤ شديد، وعند دخولنا إلى الطبيب لمساعدته، تفاجأت بتصرف غير لائق من الطبيب المعالج. بدلاً من التعامل مع الحالة بروح المسؤولية والرحمة، قام الطبيب بالصراخ عليّ وطردي من الغرفة بطريقة غير مهنية، دون مراعاة وضعي كمرافق رسمي لوالدي ووالدتي. هذا السلوك لا يتماشى مع أخلاقيات المهنة الطبية، حيث يتطلب من الكادر الطبي التعامل مع المرضى ومرافقيهم باحترام وتعاطف، خاصة في الحالات الطارئة التي تستدعي رعاية فورية. أتمنى النظر في هذه الشكوى واتخاذ الإجراءات اللازمة لضمان عدم تكرار مثل هذه التصرفات، وحفظ حقوق المرضى والمرافقين في تلقي معاملة إنسانية ولائقة. وتفضلوا بقبول فائق الاحترام والتقدير، |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Irrelevant Request | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-63405 | 3/10/2025 12:00:00 AM | 3/10/2025 11:14:10 AM | 3/10/2025 12:00:00 AM | ||||||
7325 | FAREEDA HASAN YAR MOHAMED ALBALOOSHI | 710036248 | 33400047 | farha.alba@hotmail.com | I was sick with flu and bad cough which caused sever headeche I went early morning at around 1 am to Engineer Health Center at Isa Town with above symptoms but the triage staff given level 5 which the cleck told me no appointment will he given to me I should come when morning shift comes for appointment but I refusedand went back to triage room he said my parameters are normal and he follow the system and the monitor but i was looking unwell and having bad cough he could see that and I did told him he should see and treat the patient not the monitor. my temperature was 37.2 i know it is normal but I told him it came down because prior to coming I took Panadol tablet.Is this correct traiging ? I went there because my cough was irritating me and not able to sleep why I go in such time if i could wait till morning plus to tell you the center was almost empty and was running smoothly i could see that when i was there. then what is the point from 24 hours to open the health center. |
فور وصول الشكوى تم النظر في الأمر ثم الاتصال بمقدمة الشكوى , و سماع التفاصيل و شرح نظام الرعاية العاجلة . حضرة المراجعة للمركز يوم الأثنين في الساعه 1 صباحا و تم تسجيل المراجعة على غرف التصنيف تبع نظام الرعاية العاجلة وفي قسم التصنيف تم اخد وتسجيل كافة المعلومات الاساسيه مثل شكوى المريض و حالته و تسجيل العلامات الحيويه (درجة الحرارة 37.2 C و الضغط 80/136 و نسبة الاوكسجين 97%) و حسب ضوابط نظام التصنيف تم تصنيف المراجعة بالمستوى الخامس (حالة مستقرة) و توجيه المراجعة الى قسم التسجيل. و في الختام الحديث مع مقدمة الشكوى ابدى تفهمها و شكرة حسن التواصل و سرعة الأستجابة. |
YAE | Proffesional | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-64295 | 3/10/2025 12:00:00 AM | 3/11/2025 7:34:22 AM | 3/10/2025 12:00:00 AM | |||||
7326 | Ammar Mahdi | 36591912 | لقد زرت المركز بلاد القديم الصحي بتاريخ 20 فبراير 2025 وتم الاتفاق معى الدكتوره على منحي اجازه مرضيه بالتاريخ المذكور أعلاه وتفاجئت عند زياره الموقع للحصول على الاجازه المريضه بأنه لايوجد اجازه مرضيه بالتاريخ المذكور أعلاه وعند مراجعه المركز الصحي مره اخرى تم اخباري بأنه لايمكن اصدار اجازه مرضيه بأثر رجعي واخبروني عليي مراجعه الدكتوره التي منحتني الاجازه ولمه سئلت عنها أخبروني بأنها في اجازه سنويه بما أنه لقد ذكر من قبل دكتوره اخرآ بأنه لايمكن الحصول على اجازه مرضيه بأثر رجعي ما الفائده بمقابله الدكتورة عند العودة من الاجازه السنويه اذا كان لايمكن الحصول على اجازه بأثر رجعي لقد تم حرماني من الحصول على اجازتي المريضه مما تسبب بخصم من راتبي في اليوم المذكور وعمل شكوى ضدي من قبل مديري في العمل بسبب الغياب بدون عذر ارجو إنصافي ومساعدتي للحصول على اجازتي المريضه في التاريخ المذكور أعلاه |
تم التواصل مع المريض من قبل المعنيين بشأن الشكوى المرفوعه من قبلكم وسوف يتم عمل اللازم لاصدار الاجازة المرضية حسب النظام المتبع في مراكز الرعاية الاولية |
BQC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-03-45860 | 3/3/2025 12:00:00 AM | 3/10/2025 1:37:19 PM | 3/4/2025 12:00:00 AM | |||||||
7327 | Sajjad Alhayki | 36968778 | ممارسات غير مقبولة داخل قسّم التمريض ( مركز البلاد القديم الصحي) ، حيث لاحظت تأخيرًا متعمدًا في تقديم العلاج والرعاية الصحية للمرضى من قبل بعض أفراد التمريض، بالإضافة إلى خروج بعضهم لإنتظار الطلبات الخارجية وترك مقاعد العلاج وتوقف علاج المرضى دون إشراف، مما يؤثر سلبًا على جودة الخدمة الصحية المقدمة. للعلم ( التأخير ملاحظ بشكل يومي صباحا ومساء) لذا، نرجو منكم اتخاذ الإجراءات اللازمة للتحقيق في هذه المسألة، وضمان التزام الطاقم الطبي بمسؤولياته دون تعطيل أو تأخير متعمد، حفاظًا على صحة المرضى وضمان تقديم الرعاية في الوقت المناسب |
ردا على الشكوى المرسلة من قبل المريض سجاد الحايكي 910306940. لقد تم التحقق من الامر من قبل المعنيين بالقسم مع جميع موظفي القسم . وتبين ان المريض تلقى علاجه في الساعه 8:20 ص ثم تلقى جرعته الثانية بعد اتمام 8 ساعات من غير زيادة او نقصان في الساعه 4:21 م حيث تم التأكد ان يتلقى جميع المرضى الرعاية اللازمه في الوقت المناسب . كما نوهنا على جميع الموظفين بمواصلة العمل على تقديم افضل الخدمات للمرضى |
BQC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-03-26643 | 3/5/2025 12:00:00 AM | 3/10/2025 1:39:27 PM | 3/5/2025 12:00:00 AM | |||||||
7328 | حميده | 66690406 | شكر وتقدير للقسام كلها انا لست من سكنة المحرق ولم اتعالج في هذا المركز ولكن تفاجات من حسن المعاملة والللباقة في الكلام والاحترام المتبادل بين الموظفين والمريض وسرعة الاستجابة هنيئا لكم هذا الاجر العظيم |
NDC | Administrative | Appreciation | Reception | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10924 | 10924 | 25-03-21814 | 2/11/2025 12:00:00 AM | 3/10/2025 1:46:21 PM | 12/2/2025 12:00:00 AM | |||||||||
7329 | امينة | 38349007 | قسم الاسنان سوء المعاملة مع طفلة والام طفلة عمرها 4 سنوات وعدم ممارسة عمله بشكل مطلوب مع الطفلة ولم يقم بعمله الوظيفي بسبب الطفله الا ان الطفلة كانت هادئة ومتشجعه معه |
الرقم المسجل لم يعد في الخدمة تم التحقق من الامر وتبين انه حسب كلام الطبيب بان الام كانت تتدخل في عمل الطبيب وذلك يؤثر على العلاج للطفلة وبدور الطبيب حاول ان يهدئ الامور ولكن بلا جدوى فقام بتحويل المريضة الى اخصائي علاج الاطفال بقسم الاسنان |
NDC | Proffesional | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10924 | 10924 | 25-03-21942 | 2/13/2025 12:00:00 AM | 3/10/2025 1:52:06 PM | 3/16/2025 12:00:00 AM | |||||||
7330 | Ebrahim A.Nabi | N/A | 36365953 | عزيزي مسؤول المركز تحية طيبة وبعد ،، أنا من رواد المركز عندي مقترح إنارة نواقف السيارات حيث المواقف غير مضيئة ارجو النظر في المقترح |
تم التواصل على المراجع والشكر الجزيل على المقترح المقدم من قبله كما في ذلك إخطارة بأنة سيتم إضافة انارة في القريب العاجل. |
MJK | Administrative | Suggestion | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-04428 | 2/6/2025 12:00:00 AM | 3/10/2025 3:10:04 PM | 2/6/2025 12:00:00 AM | |||||||
7331 | Jamila Alawi | 500124744 | 34443633 | شكر الدكتورة سارة غلوم بخصوص تقديم خدمات طبية بجودة عالية |
تم التواصل على المراجع والشكر الجزيل على الثناء والمدح وبأننا في الخدمة لجميع المواطنين والمقيمين. |
MJK | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11045 | 11045 | 25-03-09269 | 1/6/2025 12:00:00 AM | 3/10/2025 3:11:45 PM | 1/6/2025 12:00:00 AM | |||||||
7332 | SAYED NADER | 66660582 | هناك بعض الممرضات بل هي ممرضه واحدة تدخل غرفة الحقن بعد الوقت اللازم بتعمد أكثر من خمس مرات والمرضى يشهدون على ذلك اسم الممرضة حنان. |
رداً على شكوى المريض سيد نادر ، افاد المريض بان الموضوع فقط للفت نظر الممرضة، و سيتم اتخاذ الاجراء اللازم هذا مالزم مع الشكر الجزيل. |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-60353 | 1/28/2025 12:00:00 AM | 3/10/2025 3:20:54 PM | 2/3/2025 12:00:00 AM | |||||||
7334 | Mohammed | n/a | 33688741 | no@mail.com | General Clinic / Dr. Seema I appreciate Dr. Seema Room 3. Specially for nice behaviour and nice treatment. She is one of the best doctors in Naim Hospital. Thanks. |
تم التواصل مع المراجع و شكره على ملاحظاته. |
NHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 25-03-72271 | 2/27/2025 12:00:00 AM | 3/10/2025 3:19:15 PM | 2/27/2025 12:00:00 AM | ||||||
7335 | KHALED MOHMED | 33933617 | عن المراجعة يحول المريض الى غرفة التصنيف للاسف غرفة التصنيف غير قادرة على تحديد حالة المريض بكل امانة القييم على الصورة الخارجية فقط |
رداً على شكوى المريض خالد تم التواصل مع المريض و شرح الية التصنيف في مراكز الرعاية الاولية هذا مالزم مع الشكر الجزيل. |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-87004 | 2/1/2025 12:00:00 AM | 3/10/2025 3:20:14 PM | 2/3/2025 12:00:00 AM | |||||||
7336 | لا يوجد | n/a | NA | no@mail.com | Mother & Childcare, very good. I apprciate their care. |
لم يمكن التواصل مع المراجع لعدم وجود معلومات أو رقم اتصال. |
NHC | Administrative | Appreciation | Mother and Child Care | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 25-03-14041 | 2/27/2025 12:00:00 AM | 3/10/2025 3:22:13 PM | 2/27/2025 12:00:00 AM | ||||||
7337 | N/A | N/A | 33999120 | مع الأسف الوالد فيه جلطات ولم يتم التعامل معه بشكل جيد |
تم الاتصال بالمريض واخذ تفاصيل الشكوى حيث طلب ان يتم مراعاته وادخاله قبل قبل المواعيد الاخرى نظرا لحالتة الصحية وتم التوضيح بأن السياسة المتبعة بالمركز هي ان تكون الأولوية لذوي الاحتياجات الخاصة وكبار السن والحالات الطارئة. |
MJK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-35589 | 2/12/2025 12:00:00 AM | 3/23/2025 9:10:27 AM | 2/12/2025 12:00:00 AM | ||||||
7338 | Ameen Radhi | N/A | 39230909 | الشكر والتقدير لجميع القائمين على القسم وبالاخص بالذكر الدكتورة بيان المحاري 2 والدكتور جعفر على دماثة الخلق وحسن التعامل مع المرض. |
تم التواصل مع المراجع واخطاره بأن ما قمنا به من عمل هو واجبنا اتجاه المواطن الكريم شاكرين موقفكم ونحن دائما في الخدمة. |
MJK | Administrative | Appreciation | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-30156 | 2/10/2025 12:00:00 AM | 3/10/2025 3:25:35 PM | 2/13/2025 12:00:00 AM | |||||||
7339 | علي يوسف | 32323922 | مستشفى مافي معاينا مافي رعاية مريض انت مريض يقولون لك تعال باجر |
لم يرد |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-29509 | 2/27/2025 12:00:00 AM | 3/10/2025 3:27:40 PM | 2/27/2025 12:00:00 AM | |||||||
7340 | عباس سلمان | 39338330 | شكرا لكل الطاقم الإداري والطبي والتمريض على ما يقوم به لخدمة المرضى. وفقكم الله وسدد خطاكم. |
تم التواصل مع المراجع واخطاره بأن ما قمنا به من عمل هو واجبنا اتجاه المواطن الكريم شاكرين موقفكم ونحن دائما في الخدمة. |
MJK | Administrative | Appreciation | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-84326 | 2/27/2025 12:00:00 AM | 3/10/2025 3:29:11 PM | 2/27/2025 12:00:00 AM | ||||||||
7341 | ناصر | 37900750 | ليش لا يوجد كراسي في الممرات لأن في كبار السن وأطفال ونساء يرجى نشر المقاعد في جميع الممرات. |
لم يرد |
MJK | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-51398 | 2/27/2025 12:00:00 AM | 3/10/2025 3:32:03 PM | 2/27/2025 12:00:00 AM | |||||||
7342 | صباح عبدالجليل | لا يوجد | 33180442 | no@mail.com | قسم الرعاية، أنا شخص شهرياً أستلم المساعدات العينية لكبار السن. و دائماً ما أنتظر تقريباً ساعة أو أقل بقليل عامةً حيث المركز أو القسم خالي من المراجعين في فترة الظهيرة. |
تم الاتصال بالمراجع يوم الاثنين الموافق 10/3/2025 و توضيح الوضع و هو إن التأخير (إن وجد) فهو بسبب ضغط العمل فقط و لا يوجد أسباب متعمدة من قبل الموظفات في قسم الرعاية، نحن مطمئنات بأن الجميع على استعداد تام لمساعدة جميع المرضى و في أي وقت. تقبلا المراجع المراجع الموضوع. |
NHC | Administrative | Complaint | Waiting Period | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 25-03-16549 | 3/10/2025 12:00:00 AM | 3/10/2025 3:32:49 PM | 3/10/2025 12:00:00 AM | |||||
7343 | فاطمة | N/A | 33177422 | قسم تعزيز الصحة. حق الأمومة وأسلوب او طريقة الارضاع كان يعرض في اقسام المستشفيات واليوم. أشوف رسومات لنساء مرضعات عند غرفة الفحص رقم 13. أتمنى ان تكون فقط في قسم الأمومة. |
MJK | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-81608 | 2/28/2025 12:00:00 AM | 3/10/2025 3:39:33 PM | 2/28/2025 12:00:00 AM | |||||||
7344 | Mohd Hussain Awad | 39608367 | الشكر والتقدير على مستوى الخدمة التي تقدم من المركز للمرضى والمراجعين. خدماتكم جيدة من تحديد المواعيد والالتزام بها والمعاملة الجيدة من قبل الأطباء للمرضى وتجديد العلاج المناسب. أعلم من بعض أصدقائي أن المراكز الأخرى تخبر السكان المعنيين بموعد فحوصاتهم الدورية. لماذا لا تتوفر هذه الخدمة في هذا المركز؟ |
تمت مناقشة الاستفسار في اجتماع مجلس الإدارة وأفادت مسؤولة قسم التمريض بالتواصل مع المراجع في نفس الوقت لاستفساره من القسم مباشرة. تم الاتصال بالمراجع من قبل الإداري أكثر من مرة دون رد. |
AHC | Administrative | Enquiry | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 25-03-27055 | 2/6/2025 12:00:00 AM | 3/10/2025 3:41:32 PM | 2/9/2025 12:00:00 AM | ||||||||
7345 | سهام سعود رمضان | N/A | 39883531 | تم محاولة التواصل مع المريضة المذكورة و الرقم المذكور غير صحيح |
تم محاولة التواصل مع المريضة المذكورة و الرقم المذكور غير صحيح |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-86930 | 3/1/2025 12:00:00 AM | 3/10/2025 3:44:13 PM | 3/2/2025 12:00:00 AM | ||||||
7346 | أحمد العرادي | صكوا الساعة 6 عجل إذا ما بتعطون مواعيد |
تمت مناقشة الشكوى مع رئيس مجلس الإدارة ولكن لا يوجد رقم تواصل معع المراجع. |
AHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10231 | 10231 | 25-03-77348 | 2/4/2025 12:00:00 AM | 3/10/2025 3:47:00 PM | 2/4/2025 12:00:00 AM | ||||||||
7347 | إبراهيم اهتيمي | 33084900 | أنا استلم كل شهر علاج السكر في آخر استلام استلمته 13 الشهر لأنني مسافر وجئت لأستلم بداية الشهر العلاج فلم تسلمني العلاج وأنا أريد السفر |
تم الاتصال بالمريض ابراهيم في ما يخص الشكوى المقدمه و بعد التدقيق في النظام تبين ان المريض استلم ادويته الشهريه بتاريخ 13 فبراير و عليه فان موعد استلامه القادم سوف يكون في 13 مارس و من باب التعاون من الممكن ان يتم صرف الادويه الشهريه قبل الموعد بيومين او 3 و لكن المريض راجع الصيدليه بتاريخ 8 اي ما يقارب 6 ايام قبل الموعد طالباً صرف ادويته الشهريه فقد تم التوضيح للمريض ان الموظف يجب عليه الالتزام بقوانين الصرف لدى القسم و مقيد ببرنامج الصرف فالكميات يتم تحديدها من النظام و ليس من قبل الموظف و لكن تبين ان المريض كان يطالب بان يتم له صرف الدواء في اي تاريخ من الشهر بخلاف تاريخ الاستلام السابق ( له احقيه في صرف متى شاء مره واحده في الشهر ) و هذا غير صحيح و لا يتناسب مع سياسات الصرف لدى القسم |
MJK | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-92458 | 3/9/2025 12:00:00 AM | 3/10/2025 3:48:21 PM | 3/9/2025 12:00:00 AM | |||||||
7348 | فاطمة الدرازي | 920600590 | 97333730528 | Fa6omitaa.5@gmail.com | ذهبت إلى مركز حمد كأنو الصحي وانا بحالة يرثى لها من الليل لغاية الصباح صباحا ولقد ذهبت المستشفى صباحا وأخربت الاستقبال بأنني مصابة بتسمم إذ أنني أصبت بقيء طوال الليل ومغص شديد مع صعوبة التحرك أخبرتني بانهم لايستقبلون المواعيد الآن وبأنني اذهب مره اخري الساعة السابعة ليلا وبالفعل ذهبت الساعة السابعه وأدخلوني للتصنيف ولقد أخبرتها مره أخرى بأنني مصابة بمغص شديد مصاحبه قيء طوال الليل أخذت مني خزعه لقياس السكر ولم تكشف عن بطني أو تسألني ماذا تناولت وبماذا اشعر ذهبت للاستقبال ورفضوني سالت عن المسؤول ووجهوني للدكتور المسؤول وإذا به يتكلم بطريقة سخريه ولم يسمعني وانا اطلب منه مساعدتي في حالتي ولم يستقبلني اي دكتور هناك ولم احد يستفسر عن حالتي أو شكوتي المستشفى الحكومي للجميع ولرعاية المرضى ماذا ينتظرون ؟ ان يموت الإنسان وبعد ذلك يكشفون عليه غير المعامله الجافه وعدم الاهتمام والانتظار المبالغ به |
السلام عليكم |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-68945 | 3/11/2025 12:00:00 AM | 3/12/2025 10:56:38 AM | 3/11/2025 12:00:00 AM | |||||
7349 | Isa Alkhaja | 930608704 | 97339120100 | e.alkhaja1@gmail.com | توجهت اليوم في تمام الساعة ٢:٣٠ صباحاً لمركز حمد كانو الصحي بسبب ألم شديد في البلع ، و بعد قيامهم بأخذ قياس الضغط والحرارة قامت الممرضة و موظفة الاستقبال برفض دخولي على الطبيب بحجة انّ حالتي ليست طارئة ! و على الرغم من قولي للموظفة بأنّ الممرضة لم تكشف عن حلقي لفحص الاحتقان الشديد فيه ، إلا أنها أصرت على عدم قبول دخولي للطبيب !! و أنا الآن مضطر في هذه الساعة المتأخرة للبحث عن صيدلية مفتوحة لشراء أدوية تخفف من آلام الاحتقان الشديد الذي أعاني منه. |
السلام عليكم |
HKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-39678 | 3/12/2025 12:00:00 AM | 3/12/2025 11:15:33 AM | 3/12/2025 12:00:00 AM | |||||
7350 | MERVYN CHERUVALKARAN | 910309620 | 33805460 | mervynjames.c@gmail.com | I am unable to book appointments on my Sehati app. It doesn’t even show any records. |
تم التواصل مع المريضة وعمل تحديث لبياناتها كما تم اعلامها باختيار طبيب العائلة للتمكن من الحجز على تطبيق صحتي تم التواصل مع العميلة وإخبارها بضرورة مراجعة المركز وإملاء استمارة الخاصة باختيار طبيب العائلة كما قد سبق أن تم شرح ذلك مسبقا للتمكن من حجز موعد عن طريق برنامج صحتي |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-39977 | 3/12/2025 12:00:00 AM | 3/16/2025 10:15:58 AM | 3/12/2025 12:00:00 AM | |||||
7351 | NABAA HUSAIN EBRAHIM BUSUHAIL | 020201206 | 66964699 | hnabaa899@gmail.com | قمت بزيارة مركز يوسف انجنير الصحي اليوم قبل قليل لتعيين حالتي و اخذ الادوية اللازمة و الاجازة المرضية نظرآ لحالتي انا و اختي مع الفايروس المنتشر في الجو حاليا حيث ان الم الجسم و احتقان البلاعيم و سيلان الانف شيء لايطاق الى درجة انني لم احضر احد محاضراتي اليوم لهذا السبب و مع صيام شهر رمضان فإن الأمر ليس ب سهل بالتاكيد ، رغم كل ذلك تم دخولنا على احد غرف تصنيف الحالات الصحية و تم تصنيف حالتي و حالة اختي التي لم تحضر عملها اليوم ايضآ بإنها حالة غير مستعجلة! و تم تحويلنا الى زيارة مركز مدينة عيسى الصحي غدآ!!!! اود محاسبة الممرض الذي تهجم على والدتي عندما اخبرته عن سبب تصنيف حالتنا بغير مستعجلة و ارغامنا على التوجه لمشفى آخر. |
YAE | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-58519 | 3/12/2025 12:00:00 AM | 3/12/2025 10:46:44 AM | 3/12/2025 12:00:00 AM | ||||||
7352 | يونس عثمان | 990103498 | 38132918 | مركز المحرق الصحي / دكتوره منيرة لفحص السونار للحوامل المواعد غير ثابته ودائماً يتم تأجيل الموعد وعند حضور الموعد يكون الفحص غير دقيق ويتم تحويل إلى العيادات الخارجية |
السلام عليكم ورحمة الله وبركاته تم التواصل مع العميل وشرح بأن تغيير الموعد حدث وفقا لما يتناسب مع احتياج العمل وتم الشرح للمريض بأن فحص الالتراسوند للحوامل فحص وقائي ولا يضمن خلو الجنين من التشوهات ووجب التنبيه بذلك |
MHC | Administrative | Complaint | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-03-44093 | 3/11/2025 12:00:00 AM | 3/12/2025 2:02:37 PM | 3/12/2025 12:00:00 AM | ||||||
7353 | Sajjad Alhayki | 36968778 | 4:22 لازالت على الكراسي الانتظار والغرفة لايوجد فيها استاف لوجودها خارج المركز الصحي ، ادا اردتم الرد على المريض لاتتجاهلون السبب الرئيسي وهو التسيب والخروج عن العمل |
ردا على الشكوى المرسلة من قبل المريض سجاد الحايكي 910306940. لقد تم التحقق من الامر من قبل المعنيين مع الممرضتان المناوبتان في غرفة الحقن في تاريخ الشكوى وقد اكدتا تقديم الرعاية اللازمه للمريض في الوقت اللازم. كما تم التأكد من النظام الالكتروني الذي اثبت عدم تاخر المريض ونضيف انه تم التأكيد على جميع الموظفين بالالتزام بسير العمل وعدم تأخير اي مريض سعيا منا لتقديم افضل الخدمات |
BQC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-03-52886 | 3/13/2025 12:00:00 AM | 3/13/2025 11:26:57 AM | 3/13/2025 12:00:00 AM | |||||||
7354 | حبيب ضيف | - | 33311143 | تعامل موظفة المستشفى غير لائق وغير متعاونة حيث أنني أتيت لاستلام دواء أمي التي تبلغ من العمر 80 عام وأكثر إلا موظفة الصيدلية بقلة أدب تقول لي لن أسلمك الدواء لأنه مركزكم مفتوح |
تم الاتصال بالمريض مقدم الشكوى و لم يتم الرد |
MJK | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-76498 | 3/12/2025 12:00:00 AM | 3/16/2025 8:58:10 AM | 3/13/2025 12:00:00 AM | ||||||
7355 | Isa Nabeel | 920607179 | 97333313832 | isamahmood1992@gmail.com | انا اعاني من مرض السكر واراجع مع عيادة السكر في مركز حمد كانو الصحي في الرفاع ، وكل ٤ شهور يتم الاتصال بي لعمل فحوصات الدم ومراجعة طبيبة السكر بعد ظهور النتائج. وكان لي موعد في شهر يناير ولكن لم يتم الاتصال بي من قبلهم ولم اذهب الى الموعد علماً بأن مستوى السكر التراكمي ارتفع مما جعلني اذهب الى الكثير من المستشفيات لكي انزل مستوى السكر وعندما ذهبت الى مركز حمد كانو الصحي صدمت من موظف الاستقبال عندما اخبرني بأن عيادة السكر وضعت اسمي بأنني حضرت الى الموعد !!! وذهبت الى المركز الصحي لأكثر من ٤ مرات وفي كل مره لا تتواجد الدكتور ولا الممرضة ، كيف يكون الاستهتار بصحة المواطنين بهذه الطريقة وكيف يتم وضع اسمي بأنني حضرت الى الموعد وانا لم احضر |
السلام عايكم تم الإتصال بالمراجع بتاريخ 17 مارس 2025 وتنسيق موعد معه بتاريخ 20 مارس الساعه 8:30 صباحا
وتم شرح آلية حجز المواعيد في عيادة السكري التي تبدأ بالتسجيل على طبيب العائلة ومن ثم ينظر الطبيب في حالته وإن أستدعت يتم تحويله لعيادة الأمراض المزمنه لتتم متابعة حالته هناك وإذا رأى طبيب الأمراض المزمنه حاجة في تحويله لعيادة السكري تتم من خلال عيادة الأمراض المزمنه.
وقد عمل التحاليل في مركز يوسف انجنير الصحي ولم يتابع في مركز حمد كانو ولم يحضر لكي يتابع مواعيده وبتاريخ 9 يناير 2025 تم فتح الملف لكتابة الشرائح لفحص السكري لم تعمل له visit sheet والمريض لم يتابع في عيادة السكري من تاريخ 22/8/2024 وهذا كان آخر زياره له للعيادة وتم التعاون معه من خلال المكالمه وإعطائه موعد ما بتناسب مع ظروفه وعمله طبيبة عيادة السكري |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-54073 | 3/16/2025 12:00:00 AM | 3/17/2025 10:31:18 AM | 3/16/2025 12:00:00 AM | |||||
7356 | Khalid Alkhaja | 971204926 | 97336667823 | alkhaja97@hotmail.com | رحت مستشفى حمد كانو الصحي في بوكوارة لانه صادتني اصابة يم صدري و فيها دم ، الوقت كان عقب صلاة المغرب ، مع العلم ( ريلي مجبسة وامشي على عكاز ) وصلت والمستشفى خالي رحت للمعالجة حطولي لزقة وقالولي بس خذ موعد عند الرسبشن تمشيت لي الرسبشن مافيه ولا موظف واحد ! قلت يلا ماشي دقيقة بيفطر وبيي قعدت فوق العشر دقايق واسمع ضحكات من حجرة يم الرسبشن وسوالف ولا بمفتكرين ، عقب هالفترة المرضى زادوا وكل واحد خذ رقم ، طلعت موظفة من الحجرة تتمشى على سعة ولاجنه في احد ناطر كل هالوقت !! رحت لها الا تقولي خذ رقم قلت لها مسامحة انا قبلهم كلهم و من مساعة ناطركم تقولي معلي خذ رقم قلت لها مو متحرك من هني و اختي راحت خذت رقم ، الموظفة خذت السيبي ار قعدت تطقطق تقولي بينادونك عقب نص ساعة الا ساعة !! قلت لها انا دم ينزل مني تقولي حالتك اعتيادية !! مشيت وانا متنرفز رحت قعدت وتراكموا المرضى في غرفة الانتظار بعد فترة رحت اجيك الغرفة اللي المفروض ينادوني عالاقل لو في مريض موجود انتظر لي ما يخلص وادخل .. دخلت الغرفة الا اساساً الدكتور مو موجود !! جيكت الغرف الباقية هم كذلك مافي ولا احد!! ساعة كاملة كل هاللوية صادتني وانا |
السلام عليكم |
HKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-86626 | 3/16/2025 12:00:00 AM | 3/16/2025 1:26:25 PM | 3/16/2025 12:00:00 AM | |||||
7357 | NOOR ALZAHRA SAEED HUBAIL ALGATAM | 970305630 | 66992998 | alghatamnoor@gmail.com | سويت عمليه يوم الاحد في السلمانية وعندي دريسنق كليوم في المركز الصحي تبعنا ( مركز عالي الصحي ) ولان مسكر يوم الجمعه خبروني المتابعه في انجنير ، وصلت انجنير على ال ٢:٣٠ ضهراً وتميت انتضر دوري حول الساعه الكامله حق ادخل غرفة التضميد ولما وصل اسمي وحده من النرسات خبرتني انتضر شوي لين ماتخلص مريضه عشان يفضى السرير وبعدها بعد تميت انتضر ١٥ دقيقه ردو نادوني وممرضه ثانيه كانت تخبرني ان ماتقدر تسوي دريسنق حقي لان ضغط عندهم ولازم اروح مركز حمد كانو لان الركويست مالي ينفتح هناك مع العلم ان يقدرون يسونه لي لكن خبرتني عذرا ضغط وماعرف شنو اسمها بعد لان مو لابسة البطاقة التعرفيه طلعت من المركز على ٣:٣٠ ضهرا يعني ساعه كامل حق يخبروني + التعامل سيء |
فور استلام الشكوى تم الاتصال على الرقم المدرج لاخذ التفاصيل, و بعد الاستماع تم شرح للمراجعة عن تقسيم المجمعات على المراكز الصحية و تم التأكد من الاحصائيات و تبين وجود ازدحام على خدمات التضميد في الوقت المذكور, و تم توجيه الطاقم التمريضي على اهمية التأكد من معلومات مريض قبل توجيه المريض للأنتظار و تقديم العناية لكل مريضه يحضر اول مره قبل توجييه للمركز التابعه له لأستكمال الخطه العلاجية. |
YAE | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-53283 | 3/16/2025 12:00:00 AM | 3/16/2025 11:48:54 AM | 3/16/2025 12:00:00 AM | |||||
7358 | EMAN ISMAEEL JAWHER ISMAEEL | 780707893 | 33528824 | لقد تم احضار ابنتي إلى عيادة الساعة 06:30 مساءا من بعد معاناة من التعب و المرض إلا أن موظفة التصنيف وبعد معاينتها قالت بأنه لا يوجد فيه تعب أو مرض |
تم التواصل مع صاحبة الشكوى و تم سماع التفاصيل , وتم شرح نظام التصنيف للمراجعة |
YAE | Proffesional | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 25-03-48334 | 3/10/2025 12:00:00 AM | 3/16/2025 10:41:43 AM | 3/10/2025 12:00:00 AM | ||||||
7359 | Eman Mahmoud | 831006277 | 36116400 | eman.lawri@gmail.com | السلام عليكم انه قدمت في شهر نوفمبر ٢٠٢٤طلب تغير طبيب العائلة حيث اني اتبع مركز المحرق الشمالي طلبت ان يكون اسمي تحت الدكتور محمد سعيد لانه يعلم عن حالتي الصحية وانا اكون مطمئنة لطريقة تشخيصه .. راجعت اكثر من مرة ويتم وعدي بتغيير والى الان لم يتم نقلي. |
تم التواصل مع العميل واخباره انه سيتم عرض اوراق تحويل الطبيب على رئيس مجلس الاداره وفي حال الموافقه سيتم التواصل معكم لأبلاغكم بذلك |
MHC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-03-47782 | 3/16/2025 12:00:00 AM | 3/17/2025 9:46:22 AM | 3/17/2025 12:00:00 AM | ||||||
7360 | نرسيان وائل | 020912773 | 97335593259 | nrsyanjbwr@gmail.com | أقدم شكوى على مركز حمد كانو الصحي تحديدًا قسم الأمومة حيث طلبوا مني الاتصال من اجل موعد تركيب اللولب و الذي لا يمكن تأجيله و تم الاتصال يومين كاملين اكثر من ١٠ مرات في فترات دوام قسم الامومة و مع ذلك لم يرد احد على الهاتف |
السلام عليكم |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-20146 | 3/17/2025 12:00:00 AM | 3/17/2025 11:09:33 AM | 3/17/2025 12:00:00 AM | |||||
7361 | Sajeda سلمان | 810208989 | 39022991 | sajedaslaman@gmail.com | السلام عليكم ورحمة الله وبركاته مبارك عليكم الشهر الخير عندي استفسار بخصوص كل عائلتي في برنامج صحتي على المستشفى جدفحص ماعد ابني السيدفارس رضا لم يتغير مازال على مركز البديع الصحي أود نقله مع أفراد اسرتي إلى مستشفى جدفحص باسم السيدفارس رضا باقر علي شرف الرقم الشخصي ١٤١١٢٩٦٦٢ واكون ممتنة وشاكر لكم |
تم التواصل مع المراجعه و اتضحك ان الطفل لديه طبيب عائلة على مركز البديع عندنا كان العنوان يتبع مركز البديع تم ازاله اسم طبيب العائلة القديم و تحديث بيانات البطاقة السكانيه على مركز جدحفص الصحي و تم حث المراجعه على الحضور الشخصي للمركز الصحي لملىئ استمارة اختر طبيبك و يتم تحديد الطبيب المطلوب في حال فتح النظام كرة اخرى
شكرا |
JHC | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-03-45776 | 3/17/2025 12:00:00 AM | 3/17/2025 12:55:24 PM | 3/17/2025 12:00:00 AM | ||||||
7362 | Raeda Ali | 800506790 | 33397990 | readas.bq@gmail.com | السلام عليكم ارفع لكم شكوتي حيث انني اخترت طبيب العائلة مع عائلتي ولكن تفاجئت بانني تم وضعي مع دكتورة مختلفة وابنتي سارة لم يتم وضع اي طبيب لها وراجعت مركز جدحفص وتم اخباري بإعادة ملئ الاوراق ولكن لحد اليوم لم يتم وضعي على الدكتورة فضيلة طبيبة العائلة..لذا التمس منكم مد يد العون وتسهيل اموري ولكم جزيل الشكر..
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تم التواصل مع المراجعه و التوضيع ان الاستمارة موجودة في المركز الصحي و سوف يتم تغييرها في النظام في حال عودة النظام للعمل مجددا.
شكرا |
JHC | Administrative | Complaint | Service Quality | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-03-70290 | 3/17/2025 12:00:00 AM | 3/17/2025 1:06:06 PM | 3/17/2025 12:00:00 AM | |||||
7363 | MESHAEL AHMED ALI BUKAMAL | 791204634 | 39139933 | السلام عليكم بخصوص حجز موعد في تطبيق صحتي كيف يمكن تغيير الطبيب ولكم جزيل الشكر. |
تم التواصل مع صاحب الاستفسار والرد عليه بآليةحجز المواعيد على طبيب العائلة، وفي حال عدم توفر الطبيب سيتم الحجز على الأطباء في نفس المجموعة |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-17218 | 3/18/2025 12:00:00 AM | 3/18/2025 9:55:40 AM | 3/18/2025 12:00:00 AM | |||||||
7364 | Ali Alkhalaqi | 031010385 | 97333765941 | اسلوب غير مناسب وعدم تعاون بشكل جيد مركز حمد كانو الصحي |
تم الإتصال بالمراجع ولكنه لم يرد على الهاتف مع تحياتي |
HKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-68084 | 3/18/2025 12:00:00 AM | 3/18/2025 1:23:06 PM | 3/18/2025 12:00:00 AM | ||||||
7365 | بليغ ضيف | 741206951 | 97339777399 | Baleeghdhaif@hotmail.com | سلام عليكم ... الشكوى تتلخص بأننا نتصل مرار وتكرار الى مركز حمد كانو الصحى بالرفاع محد يرد علينه وذلك لو نريد إستفسار او تغيير موعد او ملاحظات رغم انه بالرسائل النصيحه المرسله موجود رقم للمراجعه والتواصل المواطن مقدم الشكوى بليغ محمد ضيف رقم التواصل 39777398 موفقين لكل خير تحياتى |
تم الاتصال بالمراجع وتبين بأنه يود الوصول للعلاج الطبيعي وتم التنبيه على الموظفين للرد على المكالمات وتحويل المرضى ومساعدتهم مع تحياتي إسماعيل درباس إداري مركز حمد كانو الصحي |
HKC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-37188 | 3/18/2025 12:00:00 AM | 3/18/2025 1:21:27 PM | 3/18/2025 12:00:00 AM | |||||
7366 | FADHEELA SAYED ABDULLA | 33370949 | سوء التعامل من الطبيبة أسنان غرفة رقم 1 |
تم التحاور مع مساعدة الأسنان في غرفة 1 ومع المريضة حيث تم نقل أسماء أولادها الأثنين م(متلقي العلاج) وإصلاح سوء الفهم الذي دار وتم التعامل مع المرضى بالطريقة والعلاج كما دعت الحاجة وأنصرفت الأم شاكروة وراضية
د. زينب الشرخات |
BHC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 25-03-85022 | 3/18/2025 12:00:00 AM | 3/19/2025 9:40:36 AM | 3/18/2025 12:00:00 AM | |||||||
7367 | LAYLA MASHKOOR DAABEL MASHKOOR | 780405706 | 33875285 | laylamashkoor123@gmail.com | بعد التحية، أنا غير قادرة على حجز مواعيد على المركز الصحي (يوسف انجنير) باستخدام تطبيق صحتي وراجعت المركز الصحي عدة مرات وقمت بتعبئة استمارة اختيار طبيب العائلة وفي كل مرة يتم التعذر بعذر جديد دون حل المشكلة وهو ما يضطرني إلى الذهاب إلى المستشفى لحجز موعد والانتظار لمدة طويلة علما ان زوجي والعائلة القاطنة في نفس العنوان لا يعانون من نفس المشكلة |
فتم التواصل مع العميلة واختيار طبيب العائلة |
YAE | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-69357 | 3/19/2025 12:00:00 AM | 3/19/2025 11:29:11 AM | 3/19/2025 12:00:00 AM | |||||
7368 | مريم علي حسن | 39823015 | عند دوام رمضان للمراكز الصحية يكون الصيدلية بها شخص لا يصح ان تعلق الصيدلية يجب ان يكون واحد فقط قمة الاهمال والتعامل بالتعالي مع المرضى الصيدلية فقط قمة قلة الذوق 9/3/2025 الساعة 6:15 حضرنا للمركز الكل على مكانه وانتهينا من الطبيب للاسف عقب نصف ساعة من بعد 6:15 الصيدلية مابها احد وجلسنا ننتظر وعندما عادو للعمل وبعد تقول كنا نفطر وجلست واحدة فقط للمراجعين والثانية ترتب الادوية رغم ان المراجعين كثيرين وينتظرون ومعظمهم من وقت اذان المغرب. |
تم التواصل مع المريضه للاستفسار عن شكواها واستيضاح الامور وكانت الشكوي عدم وجود احد من موظفي الصيدليه وقت الافطار وذهابها لتفطر وعادت مره اخري وكانت تريد ان يتم الصرف لها بنفس الرقم والذي مر عليه وقت وبالتحقق من الموظفين اكدوا انهم كانوا يتابعون وجود المرضي من عدمه ولم يتم الكونتر خالي سوي 10 دقائق مع التاكد من عدم وجود مرضي وهذا مالزم |
BKH | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 25-03-41009 | 3/16/2025 12:00:00 AM | 4/9/2025 11:37:24 AM | 3/16/2025 12:00:00 AM | |||||||
7369 | Janan Fakhr | 970700431 | 35016605 | jananfakhr@gmail.com | في مستشفى جدحفص الساعة ٨ و ٤٠ مساءً تقريباً وصلت للمركز و اخذوا رقمي الشخصي و دخلت غرفة التصنيف و من ثم رجعت للتسجيل ليعطوني رقم غرفة و اخبروني غرفة ٧. بعد ذلك ذهبت و انتظرت قرابة الساعة كاملة و رجعت للتسجيل ليخبرني ب ان رقمي ليس موجود و ليس لدي موعد. طلبت منهم ان يعطوني موعد في الحال و اخبرني بالرجوع للغرفة ٧. المشكلة انحلت و لكن احب التبليغ عن الاهمال و التأخير بلا داعي . تاريخ الحدث هو تاريخ الشكوى المقدمة . هذه ليست اول مرة يتم فيها التأخير بهذا الشكل في مواعيد المستشفيات الحكومية . |
تم التواصل مع المريضه و الاعتذار عن الموقف الذي حصل عن طريق الخطأ و بسبب ضغط المرضى لم يتم تثبيت الموعد للمريضه و في وقت رجوع المريضه الى القسم تم تسجيلها و معالجتها في نفس الوقت تم التنبيه على جميع الموظفين بضرورةالدقة في تسجيل مواعيد المرضى شكرا |
JHC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-03-24759 | 3/18/2025 12:00:00 AM | 3/19/2025 11:09:45 AM | 2/19/2025 12:00:00 AM | |||||
7370 | Eman Alqasimi | 010909095 | 97335461254 | emanmahfood.bh@gmail.com | من أسوء التعامل مستشفى حمد كانو - الرفاع .. رايحه لهم منهاره بموت تعبت يشخصوني حاله عاديه ويقولون لي تعالي الصبح .. انزين شلون عن وضعي وجسمي جسدياً وصداع ملازمني طول اليوم مو قادره اشيل عمري ولا اتحرك من أسوء التعامل حرفياً وعدم مراعاة المريض . هاذي مو اول مره تعاملهم سيئ |
رداً على شكوى المراجعة إيمان القاسمي صاحبة الرقم الشخصي (010909095) ببرنامج تواصل والمتعلقة بالتصنيف والمواعيد ، تم التواصل مع المراجعة لمعرفة حيثيات الموضوع، حيث حضرت لمركز حمد كانو الصحي للعلاج بتاريخ 20/03/2025 الساعة 2:09 فجراً. تم الاطلاع على سجل المريضة الإلكتروني، حيث تبين أنه جميع العلامات الحيوية مستقره ومسجلة بالنظام بلإضافة إلى مقياس الألم، وبناءا على وضعها الصحي بحسب نظام التصنيف المعمول به فإنه تصنف كحالة اعتيادية، وتم إعطائها بطاقة التصنيف المستوى الخامس وتوجيهها للسجلات لأخذ الموعد. تم توضيح آلية التصنيف المتبعة في مراكز الرعاية العاجلة ، حيث أبدت المريضة تفهمها بعد أستيضاح الأمور، وأثنت على تعامل قسم التمريض. وتم عرض لها بأن يتم حجز موعد لها والحضور للطبيب للمعاينه وقالت بأنها أخذت جرعه بندول وحاليا لا يستدعي الأمر حضورها وهي حضرت للطبيبه للعلاج وأبلغتها الطبيبة في حال تواصل الألم عليها مراجعة الطبيبة مره أخرى وتم ابلاغ المنسقين بأعطاء المواعيد المتوفرة كانت في الفترة الصباحية او المسائية
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HKC | Administrative | Complaint | Clinical Management (Treatment) | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-67675 | 3/20/2025 12:00:00 AM | 3/20/2025 11:41:02 AM | 3/20/2025 12:00:00 AM | |||||
7371 | ZAINAB KHALED ABDULLA JAAFAR | 960601503 | 36441872 | في مستشفى يوسف عبد الرحمن انجنير الصحي / تاريخ ١٩-٣-٢٠٢٥/ يوم الاربعاء / الساعه٥:٥٠ تقريبا ذهبت مع ابني المولود حديثا بسبب ارتفاع حرارته و سقوطه على راسه قبلها بيومين حيث ارسلنا موظف الاستقبال الى غرفه التصنيف ، عند الانتهاء رجعت للموظف ليتم تسجينا فقال ( رقم ٤ خلاص لا ! روحي غرفه ٤ ) ذهب و انتظرت ان يناديني الطبيب و تاخر ف ذهبت للطبيب حيث ان المستشفى خالي تقريبا فقال لايوجد احد باسم محمد رجعت للتسجيل ( الموظف السابق غير موجود ) اخبرت الموظفه و سجلتني يعني ان الموظف في نهايه دوامه لايريد ان يعمل ارسلني الى الغرفه من غير تسجيل على الطبيب و فور انتهاء دوامه ذهب ، لااحد سيذهب في هذا الوقت للمستشفى و في شهر رمضان بدون سبب او لشيء غير طارئ يجب ان يعاقب على هذا التصرف الغير مسؤول!!! |
تم التواصل مع صاحبة الشكوى وأخذ تفاصيل الشكوى وقد اخبرتها بأني سوف أخذ تفاصيل التسجيل من الموظف المعني وبناء على ذلك سوف يأخذ الإجراء المناسب |
YAE | Administrative | Complaint | Waiting Period | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-63959 | 3/20/2025 12:00:00 AM | 3/20/2025 11:49:35 AM | 3/20/2025 12:00:00 AM | ||||||
7372 | EBRAHIM AHMED EBRAHIM ALARADI | 951000381 | 37231307 | alaradie@gmail.com | السلام عليكم الرجاء كل الرجاء إبعاد الدكتور جميل احمد الشيخ ناصر من طبيب العائلة لعدم توافر الخبرة لديه في التشخيص العام فهو طبيب سكر، وعند طلب موعد آخر تم اخباري بالقدوم غدآ وذالك بسبب خدمة التشخيص الجميلة فتم الذهاب لدكتورة المسؤلة لينا الصفار مع بالغ الاحترام تم التهرب من الشكوى بحجة تم الاتصال بي . |
تم التواصل مع المريض وشرحت له بأني لم اتهرب من الشكوى و لكن تم استدعائي لمعاينة حالة طارئة كما شرحت له بأنه اذا كان غير مرتاح من معاينة طبيب العائلة يمكنة تقديم طلب تغيير الطبيب وقد تقبل المريض الأمر |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-54882 | 3/20/2025 12:00:00 AM | 3/20/2025 12:06:25 PM | 3/20/2025 12:00:00 AM | |||||
7373 | MARWAN MOHAMED EMSAEEDI ALOWD | 880811544 | 34342927 | marwanalowd@gmail.com | توجهت حوالي الساعة 3 وربع الى مركز انجنير الصحي بعد ان شعرت بحرارة داخليه وتكسير والالم في الجسم وزكام حيث تم تحويلي الى غرفة تصنيف عندها قامت الممرضة بإعطائي ورقة وطلبت مني التوجة الى الاستقبال لعمل موعد وبالفعل توجهت الى هناك حيث اخبرني موظف الاستقبال بأنه لا توجد مواعيد وطلب مني الحضور في اليوم التالي لعدم توفر مواعيد، عندها سالتها عن غرفة الطبيب المسؤول في المركز وهي غرفة 5 حسث قابلت هناك الدكتورة لينا الصفار واخبرتها بضرورة دخولي على دكتور اخبرتني بان حالتك لا تستدعي كون حرارتك غير مرتفعه واخبرتها باني اشعر بحرارة داخليه والالم في الجسم والمفاصل وفي حال لم يتم علاجي من قبل المركز الصحي هل اتوجه لطوارى السلمانية ومع الاسف لم تهتم لوضعي الصحي الواضح امامها وطلبت مني التسجيل في اليوم التالي حيث كان اسلوبها في التعامل بلامبالاة وبدون اي مراعاة لحالتي كمريض ، عندها عدت الى غرفة التصنيف زتحدثت مع المرضه واخبرتها بانني لما احضر الا لسوء حالتي وحاجتي للعناية الصحية حيث قامت بتغيير الورقة التي لدي واخبرتني بان اسجل مره اخرى وتم تسجيلي على غرفة 20 |
فور وصول الشكوى تم النظر في نظام آي صحة ثم الاتصال بمقدم الشكوى و سماع التفاصيل. قدم المراجع للمركز في تمام الساعه 3 و النصف مساءً و تم تسجيل المراجع على غرفة التصنيف و تم تصنيفه حسب النظام المتبع في مراكز الرعاية الصحية الأولية بالمستوى الخامس (حيث سجل درجة حرار الجسم 37.5 و نسبة تشبع الاوكسجين 99% و ضغط الدم 86/123 و مقياس الألم 4 من 10) ثم تم توجيه المراجع للتسجيل و تم اعطائه موعد في اليوم التالي و بعدها توجه لغرفة الطبيبه المسؤلة ثم عاد الى غرفة التصنيف من اجل اعادة التصنيف و تم اعادة التصنيف و اعطاء المريض تصنيف مستوى الرابع ( تبع التغيرات في حالة المريض ) ثم اعادة توجيه الممرض للتسجيل. |
YAE | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-25496 | 3/20/2025 12:00:00 AM | 3/20/2025 1:37:46 PM | 3/20/2025 12:00:00 AM | |||||
7374 | امين رضي | 39230909 | كل الشكر والتقدير والثناء للدكتورة مها الملا على حسن التعامل والتعاون مع المراجعين والمرضى ، هذا مالمسته منها خلال التعامل معها واتصافها بدماثة الخلق ودقة الفحص واخلاص للوظيفة. |
تم التواصل مع المراجع وشكرة على هذا الثناء كما في ذلك بأن جميع الموظفين على اتم وابهى الاستعداد لتقديم افضل الخدمات الطبية دائما للمواطنين والمقيمين. |
MJK | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11045 | 11045 | 25-03-73092 | 3/21/2025 12:00:00 AM | 3/23/2025 9:19:03 AM | 3/23/2025 12:00:00 AM | ||||||||
7375 | Raja Rahma | 840102828 | 39088855 | rajaarahma.rr@gmail.com |
إعادة تنظيم عمل الخدمة الصحية في مستشفى جدحفص.. نرى بأنّ الأخطاء متكررة ومتفاقمة في تنظيم العمل فكان من الواجب بحكم الشراكة المجتمعية التكاملية بين المواطن والحكومة.. ان نضع هذه الملاحظة لديكم من أجل النظر فيها وتصحيح الأوضاع بشكل عاجل للارتقاء بعمل المستشفيات الحكومية.. تأييداً لجهود وحرص القيادة الرشيدة في المملكة بتقديم أفضل الخدمة الصحية للمواطنين والمقيمين. |
تم شرح مفهوم الرعاية العاجلة في مراكز 24 ساعة و توضيح وقت الشفت و ساعات العمل الإضافي و طريقة التصنيف تم التواصل مع الطبيبة المعنية و تعديل التقرير الطبي |
JHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-03-88979 | 3/18/2025 12:00:00 AM | 3/23/2025 9:41:39 AM | 2/18/2025 12:00:00 AM | |||||
7376 | MOHAMED ABDULRASOOL NUSAIF ALI | 750206730 | 34661333 | lionkingbh@hotmail.com | السلام عليكم اود تقديم شكوى على مركز انجنير الصحي للمرة الثانية احضر إلى المركز الصحي فجرا ولكن غرفة التصنيف للأسف تصنف حالتي غير مستعجلة ويرفضون إدخالي كمريض طوارء علما من اني متقاعد ولا احتاج اجازة مرضية ويكون حضوري فجرا |
فور استلام الشكوى تم الاتصال على الرقم المدرج لاخذ التفاصيل ولكن الرقم المدرج غير صحيح, و بعد الرجوع الى نظام الاي صحة والتأكد من جميع المعلومات المدخلة له . تم التبين من ان المراجع قدم للمركز الصحي في تاريخ 22 مارس بشكوى ألم في المعدة و تم تصنيفه ضمن الحالات المستقرة (المستوى الخامس) حيث سجلت العلامات الحيوية الحراره 37 , ضغط الدم 87/123 ودرجة الالم 5 من 10 على مقياس الالم, و تم توجهيه المراجع لقسم السجلات لحجز لموعد للحالات المستقرة, بما يتوافق مع نظام الرعايه العاجلة المتبع في مراكز الرعاية الصحية الاولية. و تم تسجيل و فحص و اعطاء العلاج للمريض من قبل الطبيب المنواب. |
YAE | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-60607 | 3/23/2025 12:00:00 AM | 3/23/2025 10:56:18 AM | 3/23/2025 12:00:00 AM | |||||
7377 | SAKEENA ABDULLA MOHAMED ALASWAD | 820606332 | 33082708 | sakinaaa0682@gmail.com | رحت مركز انجنير الساعه ٣ تقريبا وعطتني مرأة على الكونتر موعد على الساعه ٤:٢٠ مع دكتورة كوثر وانتظر الى ٤:٣٠ مافي احد الدكتوره مو موجوده ورجعت الكونتر لرجل قال بنكلم المسؤولة وانتظرت دقايق ورجعت له قال مو موجوده بتداوم ٥ وبحولش على غرفة ٦ على دكتوره مروة وانتظرت الى ٥:٠٥ وبعد ما نادوني ويوم مشيت خبرت الكونتر ان تنظيم مافي يعني هل يعقل مريض تعبان عدل ينتظر وبدون جدوى وبدون اي تنظيم ومشيت عنهم بدون مااخذ اي علاج لاني تعبانه ورحت مستشفى خاص فياريت يعرفون الي رايح مريض وتعبان مو رايح يقعد ويتسلى |
تم التواصل مع صاحبة الشكوى وأخذ تفاصيل الشكوى وقد تبين بأن الطبيب المسجل عليها المريضة حدث لها ظرف طارئ وتأخرت على العيادة كما تم اعلان رئيس مجلس الادارة عن عدم حضور الطبيب وقد تم تحويل المرضى لعيادة أخرى وقد تفهمت المريضة ذلك
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YAE | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-41740 | 3/23/2025 12:00:00 AM | 3/23/2025 12:18:35 PM | 3/23/2025 12:00:00 AM | |||||
7378 | Alyaa Alhamlan | 861009010 | 97333441555 | السلام عليكم دائما في تطبيق صحتي لم نجد موعد الا بعد يوم آخر ماهو السبب ؟ والاتصل على مركز الوطني لأخذ موعد يفصل 80007000 وعند الذهاب إلى المركز الصحي يوجد مواعيد بأوقات متعددة ؟ الرجاء توضيح عملية اخذ الموعد عبر التطبيق |
تم التواصل مع المريضة و تم الشرح لها عن التطبيق و الحجز عن طريقه . و اخبرتنا بحضورها و اخذ موعد من المنسقين المتواجدين |
IHC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-26129 | 1/2/2025 12:00:00 AM | 3/23/2025 12:15:35 PM | 1/2/2025 12:00:00 AM | ||||||
7379 | Mohamed Alkooheji | 960806857 | 97333351996 | kooheji30@gmail.com | Hello. I can’t book an appointment on Sehati because it shows the health centre of another location. I used to reside in Janabiya, however when I updated my address in 2023 due to moving houses it did not update. Please help. Thanks
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تم التواصل بالمراجع و كانه في غاية التفهم بالموضوع و قمنا بتحويل العنوان و ربطه بطبيب العائلة و في النهاية شكرنا |
IHC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-03695 | 1/6/2025 12:00:00 AM | 3/25/2025 11:51:37 AM | 1/6/2025 12:00:00 AM | ||||||
7380 | SARA AHMED | 941010775 | 33039985 | sarahjaffar1994@gmail.com | I visited the hospital on March 9th to request a medical certificate. However, I believe the doctor may have forgotten to upload it. When I called the hotline, I was transferred to 17286147, but despite calling more than 10 times over the past few days, I have been unable to reach anyone. I would appreciate your assistance in resolving this matter as .soon as possible. Please let me know how I can proceed |
عملينا العزيز تم التواصل مع حضرتكم بشأن الأجازة المرضية تم التأكد من وجودها في الملف الإلكتروني للمريض وتم التواصل مع المريضة مرات عديده الا انه لم يتم الرد على الإتصالات كما تم ارسالها على ايميل المريضة.
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IHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-33708 | 3/12/2025 12:00:00 AM | 3/25/2025 1:07:53 PM | 3/12/2025 12:00:00 AM | ||||||
7381 | AQEELA JAWAD | 891001565 | 97366670209 | aqeelaalsendi3@gmail.com | مشكلتني انه كنت مريضه رحت المستشفى و عطوني عذز طبي من يومها وانه اجيك يطلع لي العمليه فاشله في الطبع 89100156 |
الرد على شكوى المريضة عقيلة(891001565) عملينا العزيز تم التواصل مع حضرتكم بشأن الأجازة المرضية حيث تبين ان المريضة عنوانها تابع لمركز مدينة عيسى بينما زياراتها للإستشارات الطبية لمركز عالي الصحي وليس مركز مدينة عيسى , وانها تواصلت مع مركز عالي وتم حصولها على الأجازة المرضية.
متمنين له دوام الصحة والعافية
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IHC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-78122 | 3/11/2025 12:00:00 AM | 3/25/2025 1:10:16 PM | 3/12/2025 12:00:00 AM | ||||||
7382 | Mezal Al Majed | 860105873 | 97339998916 | mezal.almajed@gmail.com | I'm trying to get my Sick leave online but it always shows error |
الرد على شكوى المريض مزعل (860105873) عملينا العزيز تم التواصل مع حضرتكم بشأن الأجازة المرضية تم التأكد من وجودها في الملف الإلكتروني للمريض وتم التواصل مع المريض وارسالها له بالإيميل
متمنين له دوام الصحة والعافية |
IHC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-66906 | 1/31/2025 12:00:00 AM | 3/25/2025 1:04:43 PM | 1/31/2025 12:00:00 AM | ||||||
7383 | HAWRA | 001010409 | 32201334 | HAWRAA.ABDULREDHA@GMAIL.COM | استفسار عن الية حججز المواعيد |
تم الشرح للمريضة عن الالية الخاصة بالتسجيل |
IHC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-62789 | 2/19/2025 12:00:00 AM | 3/23/2025 1:46:24 PM | 2/20/2025 12:00:00 AM | ||||||
7384 | ALI HASAN | 940801574 | 36440555 | حضر المريض وهو يعاني من ارتفاع درجة الحراة وانفلونزة واعراضها في الساعة 4:30 اخبرتة المنسقة ان المواعيد انتهت وانك يمكنك الحضور غدا علما بان المركز يغلق عند السابعة مساء |
تم اشعار المريض بعد التحقق من شكواه بانه في مثل حالته يفترض بان يتم ارشاده للتوجه لقسم التمريض لتصنيق حالته الصحية وعليه يسجل على الطبيب او لا الا ان المنسقة لم ترشده الى ذلك تم اشعار المريض بانه سوف يتم لفت نظر المنسقة بخصوص الشكوى كما وقد تم الشرح له عن كيفية حجز المواعيد من خلال الاتصال او التطبيق |
IHC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-66979 | 3/19/2025 12:00:00 AM | 3/23/2025 1:58:14 PM | 2/20/2025 12:00:00 AM | ||||||
7385 | ABDULQADOOS MOHAMED ABDULRAHMAN ALHADI | 730603350 | 66363838 | afmk69@gmail.com | السلام عليكم عندي شكوى علي مركز انجنير الصحي مدينة عيسي صار لنا اكثر من كم مرة انقول لهم عن المواعيد وكله مواعيدهم بعيدة انا امس رايح المغرب حق بنتي مريضة يقولون مافي مواعيد قريب ومافي الا دكتور واحد في المركز كله وعطوني موعد الساعة ٢ الفجر يعني هل المركز كله إجازات في رمضان ولا شنو الموضوع الناس وين تروح نبي حل حق الموضوع سريع وشكرا |
تم الإتصال بصاحب الشكوى وأخذ تفاصيل الشكوى وقد طلبت منه التسجيل على طبيب العائلة ليتمكن من حجز مواعيد عن طريق برنامج صحتي أما بخصوص مواعيد يومي الجمعة و السبت فقد تم شرح آلية الرعاية العاجلة |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-07145 | 3/24/2025 12:00:00 AM | 3/24/2025 9:22:33 AM | 3/24/2025 12:00:00 AM | |||||
7386 | الياس عبد الكريم | 940911850 | 3238682 | xdxicon1@gmail.com | طلب تصحيح العنوان في الملف الصحي وتحويل الملف الصحي من مركز الشيخ عبدالله الى مركز مدينة عيسى |
تم عمل اللازم حيث تبين العنوان تابع للمركز |
IHC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-40857 | 2/11/2025 12:00:00 AM | 3/25/2025 11:01:31 AM | 2/12/2025 12:00:00 AM | ||||||
7387 | احمد قمبر | 881207381 | 33118822 | ahmed33003@hotmail.com | مشكلة في برنامج صحتي وعدم القدرة على التسجييل |
تم الاتصال بالمريض والشرح له وحل المشكلة |
IHC | Administrative | Enquiry | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-67980 | 2/12/2025 12:00:00 AM | 3/25/2025 11:04:13 AM | 2/12/2025 12:00:00 AM | ||||||
7388 | حسين | 871109263 | 367668833 | يوجد موعدين لوالدة المريض في نفس اليوم احدهما في المركز والثاثني في السلمانية وعدم القدرة للذهاب للموعدين |
تم تغيير الموعد الثاني من خلال ممرضة العيادة وتم اشعار المريض بذلك |
IHC | Administrative | Enquiry | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-15986 | 2/12/2025 12:00:00 AM | 3/25/2025 11:08:07 AM | 2/13/2025 12:00:00 AM | |||||||
7389 | Zainab Ali | 011005521 | 97339848741 | zaejei13@gmail.com | السلام عليكم اني تبع مركز حمد كانو الصحي الي بالرفاع كل مره اروح ما عندهم مواعيد و اروح التصنيف ويصنفون و ما يعطون موعد عشان الحاله مو مستعجل يقولون تعالو بكره حالتكم مو مستعجله و تعالو مره ثانيه قصو موعد جديد انزين اني اتألم الحين و احتاج اتعالج الحين مو بكره على اي اساس تصنفين حالتي و انتين ما تعرفين شنو فيني من الم !!! و اطلع من عندهم و اروح خاص و اتعالج ليش المريض يتبهدل بهادي الطريقه ؟ مع العلم انه اني ما اروح الا ادا فعلا الالم ما يحتمل لان اكره اروح المستشفى هاده بسبب المعامله و انه مافي مواعيد |
السلام عليكم... |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-53784 | 3/24/2025 12:00:00 AM | 3/24/2025 1:09:52 PM | 3/24/2025 12:00:00 AM | |||||
7390 | Mohsen ALI | 811209237 | 36069400 | mohsenshakoora3@gmail.com | المريض يعاني من الام شديدة في الكعب وقد اعطي موعد بتاريخ 6/3/25 وقد حضر متاخرا متاخرا على الموعد واخبره الطبيب المعالج انه لا يستطيع علاجه اليوم وعليه حجز موعد اخر والمواضلة على الادوية واشار المريض بان الطبيب لم يتعاون معه وان لهجته كان استفزازيا وخلال حديثة للدكتور قام باغلاق باب العيادة في وجههه |
تم الرد على المريض وتسوية الموضوع وترتيب موعد اخر تم الرد من خلال مسئولة القسم / حوراء
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IHC | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-70008 | 3/6/2025 12:00:00 AM | 3/25/2025 9:19:00 AM | 3/9/2025 12:00:00 AM | |||||
7391 | ALI HASAN HABIB ALSHOOFA | 960200240 | 37331744 | Ali.alshoofa.10@gmail.com | ذهبت لمستشفى عبد الرحمان يوسف انجنير في تمام الساعة الخامسة مساء يوم الاثنين الموافق ٢٤/٣/٢٠٢٥وكان المستشفى لايوجد بها مرضى وقالت ليي الكاتبة ان اذهب للتصنيف ذهبت للتصينف ومن بعد رجعت للكاتبة لاتفاجء ان لايوجد مواعيد لهذا اليوم تقول ليي المواعيد غداً |
تم التواصل مع صاحب الشكوى وشرح قنوات أخذ المواعيد المسبقة أما في الحالات الطارئة يتم تسجيل المريض على حسب التصنيف المسجل للمريض |
YAE | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-02076 | 3/25/2025 12:00:00 AM | 3/25/2025 11:05:28 AM | 3/25/2025 12:00:00 AM | |||||
7392 | يوسف فهد | 490103847 | 39690709 | السلام عليكم ورحمه الله وبركاته ،، وردنا اتصال من المريض يوسف فهد عبدالله قد راجع مركز مدينه عيسى الصحي بتاريخ 23/2/2025 افاد بأن لم يتلقى العلاج وذلك بسبب الانتظار لفترة طويله في قسم الطوارئ و افاد بأن له الحق والأولوية بالعلاج وذلك لان كبير فالسن و بحريني الجنسية الرقم الشخصي 490103847 رقم التواصل 39690709 يرجى التواصل مع العميل وإفادتنا بالإجراء المتخذ
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تم التواصل مع المريض اعلاه , تم التحقيق و شرح ملابسات الموضوع الى المريض و التأكيد عليه بحرصنا على تقديم افضل مستوى من الرعاية الصحية لجميع المرضى . |
IHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10866 | 10866 | 25-03-55228 | 2/23/2025 12:00:00 AM | 3/25/2025 9:38:03 AM | 2/23/2025 12:00:00 AM | ||||||
7393 | mohmood ali | 770808514 | 39898594 | mah.shaikh.@gmail.com | شكر وتقدير للطبيبة قوت وملاحظ عن قسم الاستقبال |
تم التواصل مع المريض وشكره وتقديره والاستماع لملاحظاته |
IHC | Administrative | Appreciation | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-15294 | 1/23/2025 12:00:00 AM | 3/25/2025 1:19:16 PM | 1/23/2025 12:00:00 AM | ||||||
7394 | Amnah ahmed | 971202117 | 37168606 | LOVELYAMOONA07@GMAIL.COM | استفسار عن كيفية فتح ملف في قسم الرعاية |
تم التواصل مع المريض والرد على الاستفسار |
IHC | Administrative | Enquiry | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-12522 | 1/23/2025 12:00:00 AM | 3/25/2025 1:26:41 PM | 1/23/2025 12:00:00 AM | ||||||
7395 | محمد البحراني | 781109221 | 3603600 | BAHRAINI.COM@GMAIL.COM | اقتراح ان تتم تنزيل الاجازات في تطبيق صحتي |
تم التواصل مع المريض وتقديم الشكر له على اقتراحه وتم اشعاره بان مقترحه تم ايصاله للجهة المعنية |
IHC | Administrative | Suggestion | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-07661 | 1/8/2025 12:00:00 AM | 3/25/2025 1:34:48 PM | 1/9/2025 12:00:00 AM | ||||||
7396 | هبه الجبلي | 770254438 | 39902036 | شكوة على الطبيبة رقم 20 من حيث طريقة الكلام والعنف مع الطفل والصراخ مع الام حيث خاف الطفل من الذي رااه والمعامله التي تمت معه |
تم التواصل مع المريضة وتم التنبيه على الطبيبة |
IHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-22142 | 1/21/2025 12:00:00 AM | 3/25/2025 1:42:57 PM | 1/23/2025 12:00:00 AM | ||||||
7397 | Zainab Alqaidoom | 000607690 | 97339533121 | zainabalqaidoom6@gmail.com | كان لي موعد الترساوند في مركز جدحفص الصحي في تاريخ 17/3/2025 تلقيت اتصال قبل الموعد بما يقارب نصف ساعة بأن الطبيية خرجت من المستشفى لسبب ما و تأجل الموعد لبعد اسبوع و كان الموعد الجديد بتاريخ 23/3/2025 في تمام الساعة 9:40 وصلت المستشفى الساعة 9:25 لتخبرني موظفة الاستقبال في قسم الرعاية و الامومة بإنك تأخرتي عن موعدكِ فذهبت الطبيبة لم تتمكن من البقاء ، كيف تأخرت عن موعدي و انا ذاهبة قبل ربع ساعة من الموعد ، الرجاء النظر في الموضوع لتضييع وقت المرضى و وصلوهم للمستشفى دون جدوى |
JHC | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 25-03-39966 | 3/23/2025 12:00:00 AM | 3/25/2025 2:59:49 PM | 3/25/2025 12:00:00 AM | ||||||
7398 | HUSAIN ABDULLA ABDULHASAN ALI ABDULLA | 820901873 | 97336792027 | hus82ain@gmail.com | توجهت به للمكز والموظف رفظ ان نختار الدكتور رغم ان المريض من حقه اختيار الدكتور اسم موظف التسجيل سلمان تاريخ ٢٤ مارس الساعة ٩ ليلا |
تم إبلاغ المريض بآلية التسجيل في نظام الرعاية العاجلة، حيث أنه نظام طوارئ،، ويتم تسجيل المريض بعد تصنيفه في العيادة، ثم تسجيله على طبيب الرعاية العاجلة وفقاً لحالته، وقد تم تصنيفه ومن ثم تسجيله على الطبيب، إلا أنه الكثير من المرضى كانوا على الانتظار في عيادة الطبيب، وتوجد العديد من الحالات الطارئة والتي تحتاج إلى معاينة قبل حالته. |
JHC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 25-03-20611 | 3/25/2025 12:00:00 AM | 3/25/2025 3:17:11 PM | 3/25/2025 12:00:00 AM | |||||
7399 | فاطمة الدوسري | 910100942 | 39335882 | faldosari71@gmail.com | ذهبت مرتين للصيدلية لاستلام الادوية لكن تم الرفض للصرف وتمت سوء المعاملة ولم تكن تكن معاملة الموظفين جيدة وانها في شهر رمضان وبحاجه للادوية وتريد رد اعتبار |
تم التواصل مع المريضة والشرح لها بضورة الالتزام بتواريخ الصرف بشكل شهري وذلك لعدم تقليل الكميات المصروفة وتفهمت المريضة الموضوع (الرد من خلال مسئولة الصيدلية |
IHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-03-03556 | 3/19/2025 12:00:00 AM | 3/26/2025 10:05:43 AM | 2/22/2025 12:00:00 AM | |||||
7400 | Mohammed Ahmed | 730406237 | 97339663699 | m.alabbad884@gmail.com | لأكثر من اسبوع صباحاً ومساءً وفي جميع الاوقات وانا في محاولات عديدة ومستمرة لحجز موعد صحي في مركز حمد كانو الصحي ولكن دون جدوى !!!! خدمة حجز المواعيد اصبحت مستحيلة .. السؤال هل من كفاءة الخدمة ان اتوجه لحجز موعد وانتظر 3 او 4 ساعات لأدخل على الطبيب !!! السؤال : لماذا لم تعد خدمة حجز المواعيد متاحة !! |
السلام عليكم |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-03-69748 | 3/26/2025 12:00:00 AM | 3/26/2025 1:39:38 PM | 3/26/2025 12:00:00 AM | |||||
7401 | Fakhro Fakhro | 740100246 | 32232322 | يوجد خزانين ماء في مركز الحورة الصحي لايوجد عليهم غطاء مفتوحين وهذا يسبب تلوث الماء اذا كانو يستخدمونهيوجد خزانين ماء في مركز الحورة الصحي لايوجد عليهم غطاء مفتوحين وهذا يسبب تلوث الماء اذا كانو يستخدمونه |
تم اخبار قسم الصيانه بغلق الخزانات والاتصال لمقدم الشكوى بأنه تم فتحه للصيانه وهذه خزانات الاطفاء للحريق وتم شكر صاحب الشكوى ونحن موجودين لأي استفسار او مقترح بالمركز. |
ALH | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 25-03-07729 | 3/26/2025 12:00:00 AM | 3/26/2025 12:16:25 PM | 3/26/2025 12:00:00 AM | ||||||
7402 | PREETHA | 760544972 | 35335453 | MARIAM DOCTOR IS Amazing |
تم توصيل الشكر للدكتورة |
BHC | Administrative | Appreciation | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 25-03-47514 | 3/17/2025 12:00:00 AM | 3/26/2025 1:11:40 PM | 3/26/2025 12:00:00 AM | |||||||
7403 | AHMED HAMEED AFFAT JADAAN | 960208135 | 39373321 | تم دخولي على د حسن صالح غرفة 3 بعد غرف التصنيف ولكنه لم يقوم بأخذ الحرارة ولم يسالني عن الحساسية من الإبر فقد قال لي اذهب الى التمريض سوف يعطونك ابرة قلت للتمريض اني لا اريد الإبرة فقالو لي أن اذهب للطبيب مرة اخرى |
تم الاتصال بصاحب الشكوى و اخباره بأن العلاج يعتمد على تشخيص الطبيب |
YAE | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11043 | 11043 | 25-03-64547 | 3/25/2025 12:00:00 AM | 3/26/2025 1:12:34 PM | 3/26/2025 12:00:00 AM | ||||||
7404 | Zakeya Ali | 911206728 | 97339548757 | zakiya.ali@hotmail.com | ان قسم الرعاية والامومة في مركز جدحفص الطبي لا يردون على الاتصالات...... اتصل اليهم من يوم الاحد والاثنين والثلاثاء الى يوم الاربعاء وفي مختلف الاوقات ولم يتم الرد ....وبشكل عام المركز ما يردون على الاتصالات حتى سابقا و الان جربت كذا تحويل وايضا ما في رد... . ايضا خدمة الممرضين بدون اخلاق لما نروح اليهم ودائما يسولفون مع بعض ويأخرون المرضى |
تم الاتصال بصاحبة الشكوى وإعطاءها أقرب موعد على قسم الرعاية والأمومة. فأبدت المراجعة شكرها على سرعة التجاوب نائب مسؤول التمريض زهراء البناء |
JHC | Administrative | Complaint | Behavioral | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 25-03-00665 | 3/25/2025 12:00:00 AM | 3/26/2025 1:45:00 PM | 3/26/2025 12:00:00 AM | |||||
7405 | BATOOL SAYED HASHEM MOHAMED ALTUBLANI | 940305429 | 66690988 | السلام عليكم. عندي موعد غدا . تنظيف أسنان ولاكن لم اقدر ان اعمل تنظيف الاسنان في وقت نهار شهر رمضان ذالك بسبب. الصيام اخاف ان اتعرض للإفطار من تنظيف الأسنان . واتمنى من حضرتكم تأجيل الموعد بعد شهر رمضان بعد فتره الاجازه من الإفطار وقت النهار بعد شهر رمضان الكريم. ارجو منكم التفهم. وتحياتي لكم بالصحه والعافيه 940305429 وكل عام وانتم بخير 66690988 |
تم التواصل مع صاحبة الاسنفسار ولم ترد على الإتصال وقد تم تغيير الموعد بعد شهر رمضان |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-12781 | 3/26/2025 12:00:00 AM | 3/27/2025 8:37:41 AM | 3/27/2025 12:00:00 AM | |||||||
7406 | MARYAM MOHAMMAD ALI S. MOHIUDDIN DAR | 040203786 | 66331113 | mma04.dar@gmail.com | Formal Complaint Regarding Negligent Treatment and Unprofessional Conduct Toward a Minor Patient |
تم التواصل مع صاحبة الشكوى وهو صاحب اخذ تفاصيل الشكوى حيث أن المريض صاحب الرقم الشخصي 170126129 تم تسجيله على التصنيف وقد تم تصنيفة على المستوى الخامس بعد انتهاء المواعيد وحين عار الى مكتب التسجيل فوجئ صاحب الشكوى بعدم تسجيله على الطبيب وقد اخبره موظف السجلات بأخذ موعد على اليوم التالي وهو بحاجة على اجازة مرضية للمدرسة وقد شرحت لصاحب الشكوى بضرورة التسجيل على طبيب العائلة وحجز الموعد مسبقا لتفادي عدم الدخول للطبيب في حال انتهاء المواعيد وقد تقبل ذلك |
YAE | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-81460 | 3/27/2025 12:00:00 AM | 3/27/2025 10:24:35 AM | 3/27/2025 12:00:00 AM | |||||
7407 | SADEQ HABIB ABDULHUSAIN MOHAMED | 950201758 | 38833056 | alsadeq200@gmail.com | السلام عليكم والرحمه اتقدم بشكوى على قسم الرعايه الصحيه ( قسم الاطفال ) في مركز يوسف عبدالرحمن انجنير .. بحيث دائما وقت يكون عندنا تطعيم لطفل او اي موعد يكون تعطيل للمرضى بحجة البريك!! صادفني هذا البريك ف ٣ مواعيد ونتتظر فوق الساعه بسبب موظفة الرسبشن او الدكتور غير موجود ف بريك! هل يعقل موظف واحد فقط ع الكونتر ويطلع بريك ويعطل الناس !!!! |
تم الاتصال بصاحب الشكوى عدة مرات ولم يتم الرد |
YAE | Administrative | Complaint | Waiting Period | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-03-83100 | 3/27/2025 12:00:00 AM | 3/27/2025 11:19:03 AM | 3/27/2025 12:00:00 AM | |||||
7408 | Ali Alalwan | 841205469 | 39325256 | mr.bison.97@gmail.com | سلام عليكم ورحمة الله وبركاته تشكركم على هذا البرنامج المميز لدي مشكلة وهي عنواني في تطبيق صحتي على عنوان بيت والدي وليس لدي القدرة على الحجز في المركز الصحي التابع لمنطقتي عن طريق تطبيق صحتي تواصلت مع وزارة الصحة واخبروني يمكن هناك خلل في عنوان البطاقة الذكية، توجهت اللي البطاقة الذكية و اخبروني انه جميع البيانات صحيحة ومحدثة، وكلا الجهتين التي ذكرتهم مسبقا اخبروني أن الحل ان ارفع شكوى في تطبيقكم الموقر لحل المشكلة ليتسنى لي أخذ المواعيد الصحية عن طريق تطبيق صحتي شاكرين لكم خدماتكم ونعتذر عن الازعاج
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بالتواصل مع مقدم الشكوى هاتفياً تبين ان المراجع يعمل بالسلك العسكري إذ لا يتم تحديث بيانات منسبي السلك العسكري إلا بالحضور الشخصي للمركز لتحديث البيانات في النظام عن طريق قاريء شريحة بطاقة الهوية، ويتم ذلك بعد زيارة هيئة المعلومات والحكومة الالكترونية وذلك لتحديث البيانات بعد دفع رسوم الخدمة حضورياً. شكر العميل الاتصال و ابلغ بزيارته في اقرب فرصه للمركز لتحديث البيانات. |
MKHHC | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 25-03-03643 | 1/28/2025 12:00:00 AM | 3/27/2025 4:16:13 PM | 1/29/2025 12:00:00 AM | |||||
7409 | Mary Rose De Paz | 940321017 | 35400101 | I would like to book an appointment for mh son immunization but sehati app for booking appointment is not available, i have attached the screenshot for your reference. Please advise how can i get his immunization, Can i go to the health center by walk in?? |
The patient was contacted and all the information was provided on how to get the child's vaccinations. |
MHC | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-04-64943 | 4/2/2025 12:00:00 AM | 4/2/2025 9:02:59 AM | 4/2/2025 12:00:00 AM | |||||||
7410 | Amani | 820907146 | 39994787 | amanii.rabea@gmail.com | I had noticed that i dont have family doctor on the app sehati , so i went to my health center “Jidhafs” and filled the form to add a doctor so i can select and book appointment, however still the system not updated by them( center staff) “ the application i submitted not entered” .Its now over a month and still cant book any appointment through the application sehati . I need an urgent solution. Amani mohamed 39994787
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قمنا بإضافة طبيب العائلة لصاحبة الشكوى في النظامين معاً (ISEHA) ومن ثم ربطه بالـ (WEB) والتواصل مع المريضة والتاكد من إمكانيتها من التسجيل عبر تطبيق صحتي، وقد ردت بأنها الأن يمكنها االحجز عن طريق التطبيق |
JHC | Administrative | Complaint | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 10859 | 25-04-21537 | 2/25/2025 12:00:00 AM | 5/15/2025 11:04:33 AM | 2/26/2025 12:00:00 AM | |||||
7411 | فضة عبدالله محمد جعفر | 730506215 | 34193144 | zainab21mohammeed@gmail.com | السلام عليكم اني مقدمة قبل شكوى على مستشفى جدحفص و للحين نفس الموضوع يعاملون المرضى بطريقة بما تسمى قلة ادب واحد من الصيدليه اسمه طه قعد يصرخ عليي اني وي وحده كبيرة في السن أبي أخذ دواي ما رضى يعطيني الدوا و الدكتورة قالت لي لازم يعطيش ادويتش و رجعت بيه و قعد يصرخ عليي |
تم التواصل مع المريضة والاعتذار منها عن ما بذر من الموظف من سوء المعاملة، وسيتم أخذ تنبيه للموظف. |
JHC | Administrative | Complaint | Service Quality | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-19444 | 3/31/2025 12:00:00 AM | 4/2/2025 2:17:13 PM | 4/2/2025 12:00:00 AM | |||||
7412 | Ali Alaskari | 790501961 | 33330098 | ali.alaskari@gmail.com | السلام عليكم بتاريخ ٣١ مارس ٢٠٢٥ قمت بزيارة مركز جدحفص الصحي الساعه ١:١٠ دقائق، لأستلاك دوائي (للضغط) و موظف الصيدلية لم يكن كوجود بالصيدلية، و ذهبت الى الريبشن و سألت عنه و اخبروني بأنتظاره، انتطرت حتى الساعه ١:٣٥ حينها وصل و أعطيته هويتي ليخبرني بأنه لا يمكنه اعطائي الدواء و علي الحضور بالصباح لأستلام الدواء، يعني نقعتوني كل هالوقت مادري وين رايح و العالم تنتظره و اخرتها يقول لي ما اقدر اعطيك الدوه تعال بكره الصبح!؟ وليش احي الصبح عشان استلم دواء فقط !؟ وين المشكله اذا استلمته الحين!؟ ماعرف اذا كان هذا الأجراء من المركز ولا من الوزارة الي مو واضح ليش؟ لازم يعني نجي كلنا الصبح و تطلع من الدوام و تتعطل مصتلح الناس و يصير المستشفى مشحون ىبدل ما يصير استلم دوائي بدقيقخ يصير نص ساعه عشان استلم دوائي!؟ |
تم التواصل مع المريض وتم شرح له آلية استلام الادوية بانه م الافضل استلام الادوية في الفترة الصباحية حتى لو احتاج الدخول إلى الطبيب لعمل الفحوصات اللازمة وتجديد الوصفة،، تفهم المريض الوضع بضرورة الحضور، في الوقت المناسب. |
JHC | Administrative | Complaint | Facilities and Services | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-92377 | 3/31/2025 12:00:00 AM | 4/2/2025 2:18:57 PM | 4/2/2025 12:00:00 AM | |||||
7413 | علي جناحي | 39648782 | السلام عليكم لقد اتصلت لطلب لاخذ موعد للاقلاع عن التدخين على الخط الساخن بتاريخ 10 فراير وكذللك اتصلت بتاريخ 18 فبراير وللاسف حتى يومنا هاذا لم اتلقى اي اتصال منهم للاعطائي موعد مع مركز الشيخ عبدالله بن خالد انا من سكان الحجيات في الرفاع الشرقي |
تم اتصال بالمريض من قبل مشرفة التمريض وترتيب موعد له في عيادة التدخين مع توضيح الية التسجيل في هذه العيادة تكون عن طريق الخط الساخن وليس المركز |
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-12792 | 3/10/2025 12:00:00 AM | 4/6/2025 9:01:02 AM | 3/16/2025 12:00:00 AM | |||||||
7414 | Ramesh | 3336196؟ | One of the best health centers Dr kenan Dr Fadheela Physicians, Reception, pharmacy, nurse, lab and all staff |
contact number not clear |
BQC | Administrative | Appreciation | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 25-04-64599 | 3/9/2025 12:00:00 AM | 4/6/2025 9:04:04 AM | 3/10/2025 12:00:00 AM | ||||||||
7415 | يوسف محمد ابراهيم بوخاري | 39209265 | الاسلوب وتعامل موظفين الاستقبال سيء جدا ويوجد تهاون في العمل اذ لم ينظرون الى حالة مريض ومراعاته منها صراخ الاستهزاء بهم ويتكرر هذا اكثر من مرة من تجربة الشخصية او من تجربة مرضى الذي امامي لا يعلمون في اوقاتهم الرسمية محددة لهم مع وجود طابور الانتظار توجد فقط موظفة واحدة ارجو اخذ شكزى على محمل الجد ورفع كفاءة العمل |
تم الاتصال بصاحب الشكوى مرتين الساعة التاسعة ولم يرد والمرة الثانية الساعة 11 ولم يرد اما بخصوص الشكوى فان جميع الموظفين ملتزمين بالتواجد على الكاونتر في حال . اضطر احدهم الى المغادرة يجب علية ابلاغ زميلة لتغطي. في بعض الايام قد يتواجد عدد اقل في حالات نقص الموظفين مثل اجازات سنوية او مرضية |
SABKAK | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-25035 | 3/23/2025 12:00:00 AM | 4/6/2025 9:16:47 AM | 3/25/2025 12:00:00 AM | |||||||
7416 | Mahmoud Elgohary | 980118085 | 97337154114 | mahmoudelgohary003@gmail.com | I went to hamad kanoo health center with my father he is 63 years old he was suffering from stomach pain. the doctor in room 2 he’s name is doctor Mohamed he didn’t not consider the elderly of the patient and he said we have an injection that will reduce the pain but first go to make an EKG test when we came back he said we don’t have the medicine to reduce the pain in the center but when i asked in the nursing department they said it’s avalanche.I don’t know why he did that and he said i will send u to salmaniya hospital the have there. |
تم الاتصال من قبل الدكتوره وشرح له بالاليه وسوف يتم تنبيه الطبيب بذلك |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-97584 | 4/4/2025 12:00:00 AM | 4/9/2025 12:56:09 PM | 4/6/2025 12:00:00 AM | |||||
7417 | Rasheed Ali | 640063217 | 97339664798 | rma692@gmail.com | وقوف السيارات على ممشى المرضى في مركز الصحي حمد كانو |
السلام عليكم... |
HKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-34062 | 4/6/2025 12:00:00 AM | 4/6/2025 12:18:35 PM | 4/6/2025 12:00:00 AM | |||||
7418 | Hasan Ben Ghadeer | 730110680 | 36677880 |
السلام عليكم ورحمة الله وبركاته المواعيد للأسف لايلتزم الأطباء بالموعد الأصلي للمريض، اي شخص يطرق الباب يتم ادخاله دون مراعاة للاخرين الذين ينتظرون في الصالة دورهم من خلال سماعهم اسمائهم بالسماعة. يمكن الرجوع للكاميرات المثبتة للتأكد. مركز المحرق الشمالي. |
تم التواصل مع العميل وشرح له انه بعض المرضى لم يكملو العلاج انه قد تم ارسالهم لعمل فحص مختبر او عمل اشعه وانهم يرجعون لطبيب دون مناداة .. وتم اخبار الطبيب المسؤول بضرورة حث الاطباء على مناداة المرضى حسب اوقاتهم |
MHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-04-70395 | 4/3/2025 12:00:00 AM | 4/6/2025 1:23:39 PM | 4/6/2025 12:00:00 AM | ||||||
7419 | محمد الرويعي | 39212876 | في اطار التحويل الرقمي التي تمر به مملكة البحرين في شتى القطاعات المؤسسات وما يشهده هذا المجال من تسهيل لجميع الخدمات الحكومية للمواطنين الا ان التواصل المباشر عن طريق الهاتف ما زال ضروريا لبعض الحالات لقد قمت بالاتصال لمركز عبدالله بن خالد الصحي في الرفاع الشرقي العديد من المرات ولم يتم المجاوب وليست هي المرة الاولى حيث اريد تقديم موعد تطعيم ابني صاحب الرقم الشخصي 240909089 كون المركز زودني بتاريخ متاخر ولمدة 3 اشهر عن موعد التطعيم الذي قبله علما بان المركز قد تواصل معي مسبقا لتحديد موعد التطعيم لعمر الستة اشهر بتاريخ 24/3/2025 وقد تم تاجيلة الى تاريخ 1/7/2025 من العام الجاري بحجه انه لم يمضي شهرين على اخر تطعيم وعليه ارجومن القائمين النظر هذه الشكوى العادفه الى تحسين التواصل بين المركز الصحي والمراجعين له مع التاكد من المواعيد المحددة للتطعيم لتجنب ذهاب المرجه دون جدوى |
درا على شكوى بخصوص تقديم موعد تطعيم ابنه وتزويدة بموعد متاخر لمدة 3 اشهر وبعد اطلاع على ملف تطعيم الطفل تبين ان الطفل قد حضر موعده بنفس اليوم بتاريخ 24/3/2025 لفحص 6 شهور وتزويده بتاريخ اخر للتطعيم بعد استكماله شهرين من التطعيم اخر حيث ان الطفل سوف يستكمل الشهرين بتاريخ 2/4/2025 من التطعيم الاخير |
SABKAK | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-48348 | 3/24/2025 12:00:00 AM | 4/6/2025 1:45:02 PM | 3/24/2025 12:00:00 AM | |||||||
7420 | Mohammed abdulla ahmad Alhajji | 97339609127 | حضرت مستشفى الشيخ عبدالله بن خالد آل خليفة.. رحمه الله .. لمراجعة طوارئ الأسنان في تمام الساعة ١ بعد الظهر لم أحد أحد في الاستقبال والمكان شبه خالي من الموظفين عندي حالة طارئة ولم أحد أحد |
م اتصال بصاحب الشكوى في اوقات متفرقة دون تجاوب حيث لم يتم الرد على الاتصالات وبخصوص موضوع الشكوى نود الاحاطة بانه لا يوجد موظف الاستقبال مخصص في قسم الاسنان ويتم تسجيل المراجعين لقسم الاسنان من خلال موظف الاستقبال الرئيسي المتواجد عن مدخل المركز |
SABKAK | Administrative | Complaint | Appointments | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-70267 | 4/6/2025 12:00:00 AM | 4/7/2025 11:52:46 AM | 4/6/2025 12:00:00 AM | |||||||
7421 | ABDULLA ABDULAZIZ ABDULLA BU HUSAIN | 890201390 | 39950139 | abdulla.abdulaaziz@gmail.com | السلام عليكم و رحمة الله و بركاته الموظف لديه تامين صحي مع رسوم هيئىة تنظيم سوق العمل 172 دينار. و تم رفض مراجعة مركز إنجنير الصحي لاستقباله. الرجاء حل المشكلة في أسرع وقت. شكر |
تم التواصل مع العميل واخباره بضرورة مراجعة مكتب السجلات للتاكد من البيانات |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-61929 | 4/6/2025 12:00:00 AM | 4/6/2025 2:40:17 PM | 4/6/2025 12:00:00 AM | ||||||
7422 | HAWRA SAYED FAISAL SHARAF MAHFDOOH | 861103432 | Hawra.almosawi@gmail.com | زرت مركز انجنير بتاريخ 24مارس والدكتور كتب لي اجازة مرضية ولكن احاول اطبعها من لنظام لاتظهر لي الرجاء عمل اللازم لاصدار الشهادة المرضية |
تم التواصل مع العميلة وعمل اللازم |
YAE | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-59590 | 4/7/2025 12:00:00 AM | 4/7/2025 12:25:23 PM | 4/7/2025 12:00:00 AM | ||||||
7423 | zain jamal | 34084004 | تعرضت لاصابة عمل في المدرسةوذهبت الى مركز الصحي وادخلوني للدكتورة فاطمة جناحي في مستشفي الشيخ عبدالله بن خالد ولما دخلت عليها كنت في كرسي متحرك بسبب الالم الي اعاني منه تكلمت ابي اقولها اللى احسه سكتني وقالت دامج قاعدة على كرسي انا ماقدر افحصج اخاف قلت لها دكتورة شاسوي قالت انا شاسوي احد ايي هالحزة اطالعها وكلي قهر كاني انا اخترت اروح لها على مزاجي واتقولي واتقولي تعالي باجر حق اشعة يعني مابتسوي لي ولاشي طلعتني بدون اي فحص او معاينة حتى لاتدري وين الالم سالتني اي شي يخصني الدكتورة فاطمة جناحي ماحترمتني كمريضة وغير مبالية بالي فيني وهي دكتورة |
تم الاتصال بالمريضة والاعتذار مابدر من الطيبة وابدت المريضة تفهما |
SABKAK | Administrative | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-99719 | 3/24/2025 12:00:00 AM | 4/7/2025 11:52:06 AM | 3/24/2025 12:00:00 AM | |||||||
7424 | NOOR ALI AHMED DARBAS | 970607784 | derbas.noor@gmail.com | My sick leaves do not show in the system |
تم التواصل مع العميلة وعمل اللازم |
YAE | Administrative | Enquiry | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-32290 | 4/7/2025 12:00:00 AM | 4/7/2025 12:25:12 PM | 4/7/2025 12:00:00 AM | |||||||
7425 | يوسف الاحمد | 37665757 | الى وزارة الصحة المحترمة الموضوع شكوى بخصوص الاهمال الطبي في مركز عبدالله بن خالد تحية طيبة وبعد اتقدم اليكم بهذه الشكوى بسبب الاهمال الطبي الذي تعرضت له ابنتي اثناء زيارتنا لمركز بتاريخ 8/3/2025 حيث كنت قد اصطحبتها لعلاج مشكلة التسنين وهي تبلغ من العمر11 شهر ولكن للاسف بسبب الاهمال الوضح في المركز اصيبت ابنتي بمرض الحصبة مما تسبب لها في معاناة صحية كبيرة ان هذا الامر يدل على عدم الالتزام بالاحراءات الصحية الازمة وسوء التعقيم وغياب معايير الوقاية مما يعرض حياة الاطفال والمرضى للخطر ومازاد من قلقي ان زوجتي حامل قد يؤدي هذا الاهمال الى انتقال العدوى اليها مما قد يؤثر على صحة الجنيين وهو امر لا يمكن السكوت عنه بناة على ذلك اطالب بفتح تحقيق عاجل في هذه الواقعة ومحاسبة المسؤولين عن هذا التقصير واتخاذ الاجراءات اللازمة لضمان عدم تكرار مثل هذا الحوادث كما اطالب بنعويض مناسب عن الاضرار الصحية والنفسية التي تعرضت لها اسرتي بسبب هذا الاهمال ارجو منكم الرد على هذه الشكوى في اسرع وقت ممكن وتخاذ مايلزم لحماية المرضر |
تم ابلاغ المريض وذلك بالرجوع للصحة العامة والملف الالكتروني بان يتم القاء بين الحالات في مركز الشيخ عبدالله وحرص جميع المراكز الرعاية الصحة الاولية بمعايير سلامة المرض ومنع انتقال العدوى |
SABKAK | Administrative | Complaint | Facilities and Services | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-81867 | 4/2/2025 12:00:00 AM | 4/7/2025 12:15:19 PM | 4/3/2025 12:00:00 AM | |||||||
7426 | امل علي | 050409719 | 36819648 | السلام عليكم ورحمة الله وبركاته، أنا طلبت من أحد الأطباء في مركز المحرق الصحي إصدار عذر طبي لتاريخ 2/4، وأُبلغت أن العذر سيكون عبر البوابة الإلكترونية. ولكن مرّ الآن أكثر من أسبوع ولم يتم إصدار العذر حتى الآن. راجعت المركز مرتين، وتواصلت مع الاستقبال لكن أخبروني بأنهم لا يملكون أي معلومة عن الموضوع، ولا يوجد رد واضح من طرفهم رغم تكراري للسؤال. الدكتورة جزاها الله خير قالت إنها قامت بتسجيل العذر لي، ولكن يبدو أن هناك مشكلة أو لم يتم التسجيل بشكل صحيح. أنا بحاجة للعذر بشكل عاجل، وأرجو منكم مساعدتي في حل هذه المشكلة في أقرب وقت ممكن. وشكرًا جزيلًا لكم. |
تم التواصل مع العميل واخبارها بأنه الاجازة موجوده وتم التأكد من الطبيب المسؤول من وجودها في النظام |
MHC | Administrative | Complaint | Facilities and Services | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-04-94684 | 4/7/2025 12:00:00 AM | 4/7/2025 2:21:01 PM | 4/7/2025 12:00:00 AM | ||||||
7427 | Hasan Bumejdad | 970302436 | 36827278 | almulla2838@gmail.com | في يوم الأربعاء بدأت أعاني من انتفاخ شديد في اللوزتين والتهاب بالأذن اليسرى، وتم حجز موعد لي في المركز يوم الخميس الساعة ٤ عصراً. لكن حالتي ساءت فجر الخميس، إذ لم أستطع بلع الريق بسبب الانتفاخ الشديد، وشعرت بضغط وألم شديدين في الأذن، فتوجهت إلى مركز جدحفص الساعة ٣ فجراً. تم تصنيفي كمستوى رابع و تم الاكتفاء بتبليغي ان لدي موعد في نفس اليوم ولم يتم منحي العناية اللازمة رغم وضوح تدهور الحالة، مما أدى إلى تفاقم وضعي الصحي. توجهت لاحقاً إلى مستشفى خاص، حيث تم تشخيصي بـالتهاب حاد في الأذن الوسطى مع صديد، وتمزق في طبلة الأذن، والتهاب حاد في اللوزتين، وتم إعطائي العلاج اللازم فوراً. أتساءل: هل يُعقل تجاهل حالة طبية طارئة بهذا الشكل؟ أرجو فتح تحقيق واتخاذ ما يلزم من إجراءات |
تم الاتصال بالمريض ومعرفة سوء الفهم الحاصل ،،أفاد بأنه تم تصنيف الحالة على ان يتم فحصه من قبل الطبيب خلال ساعة واحدة ولكن تم إعطاءه موعد الساعة الرابعة عصرا في حين انه أتى للعلاج في الساعة الثالثة فجرا وهذا وقت طويل جدا لايتناسب مع حالته الصحية. شكرا |
JHC | Administrative | Complaint | Appointments | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-29843 | 4/3/2025 12:00:00 AM | 4/8/2025 9:46:29 AM | 4/6/2025 12:00:00 AM | |||||
7428 | Noman | n/a | 36465561 | no@mail.com | I came here I have high fever, they said come on Sunday. Today is Thursday, how come I come on Sunday? I have fever now. |
تم التواصل مع المراجع للإطلاع على تفاصيل الشكوى و تبين أنه حضر للمركز يوم الخميس يشكو من ارتفاع درجة الحرارة و تم تحويله لقسم التمريض لتصنيف الحالة، و تم فحصه و كانت درجة الحرارة 37.2 فتم إعطاؤه بطاقة خضراء (حالة عادية غير طارئة)، و عليه فقد تم إخباره بأن أقرب موعد اعتيادي سيكون في يوم العمل التالي أي يوم الأحد أو يمكنه التوجه لمركز جدحفص الصحي بدءاُ من 7 مساء. و قد تم شرح نظام التصنيف و المواعيد للمراجع. |
NHC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10851 | 10851 | 25-04-61859 | 4/6/2025 12:00:00 AM | 4/8/2025 9:48:28 AM | 4/7/2025 12:00:00 AM | |||||
7429 | السيدرضا عبدالله | 940508117 | 32222692 | إلى: إدارة مركز جدحفص الصحي نسخة إلى: وزارة الصحة البحرينية الموضوع: شكوى بخصوص تعامل الممرض محمد صادق تحية طيبة، أنا السيد رضا، حامل الرقم الشخصي 940508117، وأود تقديم شكوى رسمية بخصوص تعامل الممرض محمد صادق خلال زيارتي لمركز جدحفص الصحي بتاريخ 3/4/2025. وصلت إلى المركز في تمام الساعة 10:30 مساءً بسبب ألم شديد في ضرس العقل مصحوب بانتفاخ في الخد، لكنني تفاجأت بأنه تم إعطائي موعدًا عند الساعة 3:00 صباحًا، رغم أن حالتي كانت تتطلب تدخلاً أسرع نظرًا لشدة الألم والتورم. عند حديثي مع الممرض محمد صادق، أخبرني بأنه لا يستطيع إعطائي أولوية لأن ضغط دمي طبيعي، رغم أنني أكدت له أنني أعاني من ألم شديد وغير محتمل. شعرت بأن معاناتي لم يتم أخذها على محمل الجد، مما أثر على تجربتي في المركز الصحي وجعلني أشعر بعدم الاهتمام بحالتي. إنني أرى أن هذا التصرف لا يعكس معايير الرعاية الصحية العادلة، وأطلب منكم التحقيق في هذه الواقعة واتخاذ الإجراءات المناسبة لضمان حصول المرضى على التقييم الطبي العادل دون تأخير غير مبرر. أرجو إفادتي بالإجراءات التي سيتم اتخاذها، ويمكنكم التواصل معي عبر 32222692 |
تم الاتصال بالمريض والاطمئنان على صحته وشرح آلية التصنيف المتبعة ،مع ترتيب اقرب موعد له مع قسم الاسنان بما يتناسب مع وضعه بعد إكمال علاجه الدوائي.. أبدى شكره وتقديره لسرعة الاستجابة |
JHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-34197 | 4/4/2025 12:00:00 AM | 4/8/2025 9:50:34 AM | 4/7/2025 12:00:00 AM | ||||||
7430 | AASEM WAEL A. ALHUJIRI | 940706539 | 33270724 | مشكلة في برنامج صحتي، مع أني زرت المركز الصحي وإخترت طبيب للعائلة ولا زال لم يتم التحديث، فهل من الإمكان التأكد من سبب العائ |
تم التواصل مع صاحب الشكوى عدت مرات لأخذ تفاصيل الشكوى ولم يتم الرد |
YAE | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-22460 | 4/8/2025 12:00:00 AM | 4/8/2025 10:18:00 AM | 4/8/2025 12:00:00 AM | ||||||
7431 | muwaffaq alajjaj | 33714884 | مركز الشيخ خالد بن عبدالله الصحي بدالة المركز لا أحد يرد على الاتصال للاستفسار عن |
تم تواصل مع و شرح له بان المركز يقبل حالة الطارئة بضرورة استكمال الاجراءات عبر الحكومة الالكترونية |
SABKAK | Administrative | Enquiry | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-41964 | 4/8/2025 12:00:00 AM | 4/8/2025 10:19:33 AM | 4/8/2025 12:00:00 AM | ||||||||
7432 | نبيل محمد | 33168648 | تم تحويلي من السلمانية لمركز عبدالله بن خالد لاصابتي بالسكر لاول مره وذهبت للمركز امس تم وعدي بالاتصال من قسم السكر وفعلا تم الاتصال بي كنت نايم واقول بالاتصال بالمركز ولا يرد احد شكر |
تم اتصال بالمريض من قبل المركز واخبار بموعد عيادة السكر |
SABKAK | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-20148 | 3/27/2025 12:00:00 AM | 4/8/2025 10:26:54 AM | 3/27/2025 12:00:00 AM | ||||||||
7433 | محمد المناعي | 33313371 | السلام عليكم ورحمتة الله وبركاتة تحية طيبة الاخوة الافاضل اود الاشارة الى اني منذ فترة واحاول حجز موعد في المركز صحي بقسم الاسنان على برنامج صحتي ولم اجد اي موعد متاح علما باني قد حاولت سابقا كثيرا بالذهاب الى المركز مباشر لم اجد اي موعد متاحا علما باني اعاني كثيرا من الم فضيع بالاسنان يمنعني عن النوم ارجو منكم التعاون وحجز موعد لي باقرب وقت متاح الاسم محمد عادل يوسف المناعي الرقم الشخصي 960102159 شاكر لكم جهودكم المبذولة وسرعة استجابتكم |
تم التواصل مع المريض و تبين عدم رغبة باخذ الموعد في الوقت الحالي وايضا تم شرح له الية اتسجيل مواعيد الاسنان وايضا تم شرح له الية اخذ موعد بقسم الاسنان غبر اتصال بالمركز الاتصالات او عن تطبيق صحتي و حضور شخصي الى المركز الصحي |
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-61349 | 4/2/2025 12:00:00 AM | 4/8/2025 10:46:44 AM | 4/2/2025 12:00:00 AM | |||||||
7434 | Fatima Khamdan | 000202967 | 66340503 | Fatimakmd8@gmail.com | سوء المعاملة من قبل قسم الاستقبال وعدم أخذ المريض بجديه و إعطاء موعد بعد ساعة ونص لحالة مستعجله |
نشكر لك تواصلك معنا، ونود ان نعرب لك عن أسفنا الشديد لما تعرضتِ له من تجربة غير مرضية خلال زيارتك لمركز جدحفص الصحي.
نحن نأخذ هذه الملاحظات على محمل الجد، وقد تم التواصل معك والاستماع إلى تفاصيل شكواكِ بعناية.
تم اتخاذ الإجراءات اللازمة للتحقق من الواقعة ومعالجتها لضمان عدم تكرار مثل هذه التجربة مستقبلاً، كما تم التنبيه على الفريق المعني بضرورة الالتزام بأعلى معايير الاحترام والاحترافية في التعامل مع جميع المراجعين.
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JHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 10859 | 25-04-28053 | 4/8/2025 12:00:00 AM | 4/13/2025 8:48:50 AM | 4/8/2025 12:00:00 AM | |||||
7435 | Marwan Rashed | 900310600 | 97339390507 | marwan.bh.2020@gmail.com | بخصوص تطبيق صحتي، لا يمكننا حجز المواعيد لمركز حمد كانو الصحي في أغلب الأوقات التطبيق غير متاح لاختيار التواريخ وحجز المواعيد، وعندما نختار الأطباء أو خيار (أي طبيب) يكون الرد بأنه لا توجد مواعيد متوفرة للأيام القادمة !!! بينما التطبيق يعمل بشكل طبيعي في المراكز الصحية الأخرى، نرجو حل معاناتنا مع ادارة المركز الصحي، وشكرًا |
تم الإتصال بالمراجع وتم شرح له الآلية المخصصة لحجز المواعيد وتفهم ذلك |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-96306 | 4/9/2025 12:00:00 AM | 4/9/2025 1:02:59 PM | 4/9/2025 12:00:00 AM | |||||
7436 | Dana Aljazaf | 010807110 | 97363333622 | danaaljazaf77@gmail.com | السلام عليكم انا رحت مركز حمد كانو الصحي بالرفاع و كنت مريضة و طلبت منهم اجازة مرضية و خبروني انها بتنزل بالموقع و ما نزلت، و هاذي ثاني مرة يسوون نفس الخطأ وانا مب ذنبي و انا مريضة اروح لهم كذا مرة و انتظر اجازة طبية. اذا ما يعرفون حق الخدمات الالكترونية لا يطبقونها ولا انهم يبهدلون المريض رايح راد عشان اجازة! و اتصلت لهم اكثر من مره محد يرد علي! |
السلام عليكم تم الإتصال بالمراجعه وشرح له الية تدخيل الاجازات
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HKC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-23308 | 4/9/2025 12:00:00 AM | 4/9/2025 1:04:19 PM | 4/9/2025 12:00:00 AM | |||||
7437 | Fida Mohammad | 740709909 | 97339808161 | Fidamohd34@gmail.com | صارلي يومين ادخل برنامج صحتي ابي آخذ موعد أسنان حق ولدي كل ما ادش يطلع مافي مواعيد حق أيام اليايه مركز حمد كانو الصحي |
السلام عليكم |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-31511 | 4/8/2025 12:00:00 AM | 4/9/2025 8:55:34 AM | 4/9/2025 12:00:00 AM | |||||
7438 | Almoazldeenalla Salih | 970913885 | 97333165164 | mouzmouz86@gmail.com | الى متى والوزارة مصرة على تطبيق نظام التصنيف الذي زادت الشكاوى ضده ولا حتى التعديل في طرق تصنيف المرضى مما يؤدي الى تعطيل الحق الدستوري المرضى في تلقي العلاج ولا زالت الوزارة توجه الشكاوي الى المراكز الصحيه للتواصل مع المشتكين على النظام، والمراكز الصحيه يقولون بأن النظام مفروض عليهم من الوزارة. نرجوا رؤية حلول جذرية لهذه الاشكالية والا توجهنا لقنوات اخرى لإيجاد الحل |
رداً على شكوى المراجع المعز لدين الله صالح صاحب الرقم الشخصي (970913885) ببرنامج تواصل على نظام التصنيف، تم التواصل مع المراجع لمعرفة حيثيات الموضوع، حيث ابدى ملاحظته على نظام التصنيف المتبع في المركز ، وبعد الاطلاع على الملف الالكتروني للمريض تبين أن التصنيف المتبع صحيح و جميع المؤشرات الحيوية للمريض مسجلة وطبيعية وحضر لطلب التضميد ، وأنه تمت معاينة المريض من قبل الممرضة في التصنيف الساعة 16:14 مساءا وتم إعطائه بطاقة المستوى الخامس وتوجيهه للسجلات لتسجيل الموعد، و تمت معاينة الطبيب له بالساعة 16:32 مساءا ، حيث أخذ المريض علاجه بالكامل. تم توضيح آلية التصنيف المتبعه في مراكز الرعاية العاجلة، وابدى المريض رأيه بإلغاء برنامج التصنيف المطبق بالمراكز وليس لديه شكوى على قسم التمريض إنما طلب التواصل معه من قبل مسؤولين مراكز الرعاية الذين طبقوا نظام التصنيف. |
HKC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-47792 | 4/8/2025 12:00:00 AM | 4/9/2025 9:05:46 AM | 4/8/2025 12:00:00 AM | |||||
7439 | Eman Alqasimi | 010909095 | 97335461254 | emanmahfood.bh@gmail.com | أنا [إيمان محفوظ القاسمي ]، أود تقديم شكوى رسمية بخصوص تعرض أخي [عبدالرحمن محفوظ القاسمي ]، الذي يبلغ من العمر [١٥ سنه]، لإهمال طبي في مركز [حمد كانو الصحي الرفاع ] بتاريخ [٣ أبريل ٢٠٢٥ فجراً]. كان أخي يعاني من إسهال شديد، ترجيع، وجفاف، وهي أعراض تستدعي تدخلاً طبيًا عاجلًا. عند وصولنا إلى المركز الصحي، تم رفض إعطائه موعد عاجل أو إدخاله على الطبيب رغم حالته الصحية الواضحة. ونتيجة لهذا الإهمال، اضطررنا للذهاب إلى مستشفى خاص لتلقي العلاج، مما شكل علينا عبئًا ماليًا وصحيًا كان يمكن تجنبه لو تم التعامل مع الحالة بالشكل الصحيح. نطالب بالتحقيق في هذا الأمر ومحاسبة المقصرين لضمان عدم تكرار هذا النوع من الإهمال مع المرضى الآخرين، وننتظر منكم الرد الرسمي على هذه الشكوى والإجراءات التي سيتم اتخاذها. شاكرين لكم اهتمامكم وحرصكم على تحسين الخدمات الصحية. |
السلام عليكم |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-80946 | 4/8/2025 12:00:00 AM | 4/9/2025 12:53:20 PM | 4/9/2025 12:00:00 AM | |||||
7440 | Ahmed Hassan | 39970222 | لا يوجد احترام للمرضى من الطبيبة ( كريمة ) المركز الصحي البلاد القديم - اصطحبت ابنتي للموعد حسب القانون قبل 15 دقيقة ولم يكن سوى مريض واحد عند الطبيبة وبعد خروج المريض الذي في الغرفة طرقة الباب واستئذنة بالدخول وطلبت مني الانتظار علما ً انه لا يوجد احد عندها وكانت مشغولة بالهاتف المحمول ؛ انتظرت الى اكثر من 15 دقيقة ولم يتم استدعائي فتوجهة الى الادارة وتم اخطاري ان الطبيبة لم تكن موجودة وتم استبدالها بالطبيبة المذكورة ؛ الا ان تعاملها غير اخلاقي ابدا ً ؛ وعليه نرفع هذه الشكوى لمقامكم السامي لاتخاذ الاجراء المناسب حياله ودمتم سالمين |
لقد قام المريض بمراجعة اداري المركز الصحي في نفس يوم الحادثة وقد تم حل الموضوع بعد ان تبين ان المريض كان لديه موعد مسبق مع طبيبة غرفة 5 ولكن بسبب اعتذارها عن الحضور في ذلك اليوم تم تحويل المريض على غرفة رقم 2 التي هي من نفس مجموعة الطبيبة. ولكن المريض عند حضوره ذهب مباشرة الى غرفة 5 حيث لم يكن اسم ابنته لدى الطبيبة المناوبة للتغطيه. وبعد مراجعة المريض الى اداري المركز والتحقق من الامر اوضح له كل ملابسات ماحصل ولكن المريض اصر على ان يقدم شكوى في تواصل بسبب امساك الطبيبة للهاتف ولانها طلبت منه الانتظار |
BQC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-04-41589 | 4/9/2025 12:00:00 AM | 4/9/2025 11:00:43 AM | 4/9/2025 12:00:00 AM | |||||||
7441 | fatima albuti | 811201210 | 39466549 | قاعة الانتظار في الطابق الثاني بمركز حالة بوماهر تفتقر لأي وسائل تثقيفية صحية أو رسائل تجذب المراجعين قاعة الانتظار مملة ولا توجد لوحات أو شاشات التلفاز أو وسائل تثقيفية صحية توجد خدمات أو توجد خدمات مكينة قهوة أو بيع المشروبات أو الأطعمة أقترح عودة النظر في قاعة الانتظار في المركز الصحي وإضافة وسائل تنفع المراجعين في حول إنتظارهم |
تم التواصل مع العميل وتم ابلاغها بانه سيتم النظر في الموضوع مع الجهه المختصة و مع القسم المعني (قسم العلاج الطبيعي) |
HBM | Administrative | Complaint | Facilities and Services | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-25655 | 2/12/2025 12:00:00 AM | 4/9/2025 11:29:04 AM | 2/13/2025 12:00:00 AM | ||||||
7442 | فاطمة الثويني | 900700041 | 39449353 | السلام عليكم ورحمة الله وبركاته لدي شكوى على المعاملة السيئة للدكتورة تدعى ريانة في مركز حالة بانهر الصحي لا تمتلك أخلاق والمهنية ولا المرونة في التعامل وفي الأخير لم تقم بمال بمعالجه وأنا امرأة ابلغ من العمر 58 عام ولدي أدوية تحتاج للصرف مقدم الطلب مريم خليفة راشد |
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HBM | Administrative | Complaint | Administrative – behavioral and Communication | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-44413 | 2/17/2025 12:00:00 AM | 4/9/2025 11:33:12 AM | 2/18/2025 12:00:00 AM | ||||||
7443 | يوسف ابراهيم | 590900102 | 39462474 | صباح الخير من أسبوع وأنا اتصل في مركز حالة بوماهر الصحي في المحرق ولم أتمكن من التواصل مع أحد من إدارية لمركز أود فقط الاستفسار منهم هل المركز في أول يوم من شهر رمضان المبارك أو صاء يوم السبت سيكون المركز مفتوح وأخص بالذكر مختبر المركز بأخذ عينات الدم في انتظار ردكم الكريم |
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HBM | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-22616 | 2/21/2025 12:00:00 AM | 4/9/2025 11:36:18 AM | 2/23/2025 12:00:00 AM | |||||||
7444 | نسيم اعجاز | 590144413 | 33147443 | سلام عليكم لدي ولد يعاني من إعاقة ذهنية وهو تحت كفالتي حيث أنني بحريني وأم أمه بحرينية أيضا ستنتهي صلاحية تصريح إقامته وتشيرته في مايو 2025 وقبل ذلك يجب أن أجدر تأشيرته فأنا بحاجة إلى خطاب رسمي من وزارة الصحة للجوازات بشأن الأمراض العقليه و الذهنية التي يعاني ابني تم ارفق لكم المستندات اللازمة للنظر فيها والموافقة عليها |
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HBM | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-39713 | 3/10/2025 12:00:00 AM | 4/9/2025 11:44:21 AM | 3/11/2025 12:00:00 AM | |||||||
7445 | علي رضى حسن | 740604651 | 39255260 | alqatari392@gmail.com | مشكلة تكرار عدم اعطاء العدد الصحيح لايام الاجزات المرضية لاكثر من فرد في العائلة |
تم التوضيح للمريض بان بعض الاحيان يحدث تعطل في البرنامج الرقمي للاجازات بعد اصدراها من قبل الاطباء وتم شرح طريقة عمل البرنامج وان البرمانج تبين عنده طور التحديث وتم توجيه الشكر للمريض على تفهمه |
SHC | Proffesional | Complaint | Legal- others | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-09312 | 1/13/2025 12:00:00 AM | 4/9/2025 11:45:29 AM | 1/13/2025 12:00:00 AM | |||||
7446 | Malik Shahid | 870609530 | 33838093 | My wife took my daughter to hospital at Halat Bumaher on 14 March after 7 PM my wife was unaware of hospital policy of talking picture while in the pharmacy she took picture of the pharmacy token. The man who seen you on reception started shouting loudly. And rudely who are you talking picture he shouted twice on here while my sister was also there she confirmed it has him not to talk loudly, but he was continually rude. The hospital staff should be trained to talk properly and behave properly he could also have said that is not allowed to pay to take picture or deleteit, but he create a scene in the hospital informant in front of everyone and my kids. We respect the staff and doctors, but should be a mental respect. |
The customer was contacted, and it was revealed that the receptionist had shouted at his wife for taking photo inside the health center. The customer was informed that the matter would be investigated and that the relevant employees would be contacted to ensure that this would mot happen again. The designated employee was the security not the receptionist. |
HBM | Administrative | Complaint | Behavioral | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-45535 | 3/17/2025 12:00:00 AM | 4/9/2025 11:50:15 AM | 3/18/2025 12:00:00 AM | ||||||
7447 | نور عادل | 030802881 | 39304351 | مراجعة مركز سترة الصحي وعدم الحصول على النتيجة المطلوبة وتم تحويلها على اخصائي مخ واعصاب للنظر في حلاتها والموعد المعطى بعيد بشهر مارس 2025 والحالة المادية ضعيفة ولا يمكن المتابعة بالخاص . |
في الرد على الشكوى والخاص بالموعد بالسلمانية تم مراجعة ملف المريضة والموعد تم تحديده من قبل اخصائي الاعصاب في مستشفى السلمانية وليس المركز الصحي وتم توجيهها للتواصل مع مكتب العلاقات العامة للمرضى وتم التاكيد على خدمة المركز 24 ساعة ان استجد اي شي واماكنية احضار المريضة |
SHC | Proffesional | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-41882 | 1/28/2025 12:00:00 AM | 4/9/2025 11:50:50 AM | 1/29/2025 12:00:00 AM | ||||||
7448 | دعاء جواد | 990407390 | 33067001 | duaaalalwi@gmail.com | استفسار عن طلب تقرير طبي لمركز الشرطة |
تم التواصل مع المريض وافادته بالمعلومة لطلب تقرير طبي |
SHC | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-04645 | 1/27/2025 12:00:00 AM | 4/9/2025 11:53:06 AM | 1/28/2025 12:00:00 AM | ||||||
7449 | مختار غانم | 870843761 | 33171130 | ذهبت لمركز الصحي اليوم وبعد العلاج طلبات طلبت منهم الأجازة المرضية قالوا أنها على موقع وزارة الصحة بعد ساعتين سوف تظهر دخلت على الموقع ولم اجد شيئا وعند الاتصال بوزارة الصحة قالوا أن المركز الصحي لست تابع لنا وأعطوني رقم التواصل مع المراكز الصحية ولكن الرقم لا يردون علي نهائيا |
تم التواصل مع العميل وبان الاجازة المرضية قد ظهرت له في الموقع وتم حل الموضوع |
HBM | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-25125 | 3/25/2025 12:00:00 AM | 4/9/2025 11:53:39 AM | 3/18/2025 12:00:00 AM | ||||||
7450 | مريم عصام | 000502383 | 36484541 | maryoom_55@gmail.com | طلب تاجيل موعد التطعيم |
تم التواصل وترتيب موعد جديد |
SHC | Administrative | Enquiry | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-19877 | 1/19/2025 12:00:00 AM | 4/9/2025 12:00:56 PM | 1/19/2025 12:00:00 AM | ||||||
7451 | مي الغريب | 740703439 | 39640744 | حضرت يوم السبت الموافق 29/3/2025 12:20 تم إعطائي موعد 12:50 و بعد الانتظار للساعة 1:00 وبعد السؤال تم إعلامي بتغيير الغرفة من 1إلى 3 وبعد الانتظار لأكثر من 30 دقيقة والسؤال الطبيبة أخبرتني أن موعدي على غرفة 7 وعندما ذهبت إلى غرفة 7 وبعد الانتظار تخبرني دكتورة أن موعدي الساعة 2:40 هل يعقل هذا التأخير وعدم الاهتمام وسوء التنظيم المواعيد غرفة 3 لا يوجد احد والباقي مكدد على غرفة 7 و 6 |
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HBM | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-25513 | 4/3/2025 12:00:00 AM | 4/9/2025 12:03:21 PM | 4/3/2025 12:00:00 AM | ||||||
7452 | زهرة عيسى | 010109994 | 34588504 | Zahraa.isa.29@gmail.com | عدم ارفاق الاجازة المرضية في الموقع الالكتروني |
تم التحقق من ملف المريضة وقد تبين نسيان اصدار الاجازة المرضية قبل مغادرة المريضة وتم عمل اللازم والتنبيه على الطبيبة |
SHC | Administrative | Complaint | Facilities and Services | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-19945 | 1/23/2025 12:00:00 AM | 4/9/2025 12:04:45 PM | 1/23/2025 12:00:00 AM | |||||
7453 | اسراء علي | 960410040 | 34511662 | esraa.a.baqi@gmail.com | عدم صرف الادوية الخاصة بوصفة السلمانية وطلب فتحها عن طريق مراجعة مستشفى السلمانية وصعوبة مراجعة السلمانية ، عدم تعاون الموفين بالمركز الصحي خصوصا بعدم وجود زحمة مرضى . |
تم التواصل مع المريضة وتوضيح موضوع فتح وصفات السلمانية من قبل صيدلية مستشفى السلمانية وذلك لمراجعة الوصفة الصادرة من الطبيب قبل تحويلها على المركز الصحي وان بالامكان التواصل معهم عن طريق الهاتف دون الحضور او عن طريق برنامج توصيل الادوية وتم تقديم الاعتذار للمريضة عن سوء الفهم والتصرف الصادر من الموظف وتم اخباارها للحضور لاستلام الدواء |
SHC | Proffesional | Complaint | Drugs Availability | Pharmacy | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-49311 | 1/9/2025 12:00:00 AM | 4/9/2025 12:11:00 PM | 1/13/2025 12:00:00 AM | |||||
7454 | سارة عادل | 961201517 | 377224577 | السلام عليكم ورحمة الله وبركاته أود الدراسة في الخارج ولكن الدولة التي ساقوم بالدراسة فيها تشرط إجراءات معينة واستمارة الشهادة الطبية الخاصةفي الدولة فهل ممكن طباعة هذه الاستمارة وجعل الطبيب العائلة في المركز الصحي توقيع عليها تم إجراء كافة التحاليل فحوصات |
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HBM | Administrative | Enquiry | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-51335 | 4/3/2025 12:00:00 AM | 4/9/2025 12:11:39 PM | 4/3/2025 12:00:00 AM | |||||||
7455 | الشوال | 780403070 | 366992099 | ashwal1978@gmail.com | طلب تغيير طبيب العائلة الى الدكتور علي سلمان |
تم التواصل مع المريض واخباره با طبيب العائلة المطلوب لا يسمح اضافة وسيتم عمل اللازم في حال تم فتح الاضافات |
SHC | Administrative | Complaint | Facilities and Services | Medical Records | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-02544 | 1/29/2025 12:00:00 AM | 4/9/2025 12:13:57 PM | 1/29/2025 12:00:00 AM | |||||
7456 | مريم مبارك | 980107210 | 39215050 | maryoomali.353@gmail.com | فترة الانتظار الطويلة بقسم التمريض |
تم التواصل مع المريضى وبناء على سوء الفهم الذي حدث بين المريضة والممرضة تم اتخاذ الاجراء اللازم بتوجيه الكادر بقسم التمريض بتطوير مهارات التواصل وضرورة اخذ كافاة المعلومات بدقة عن الخدمة المطلوبة من المريض قبل الانتظار . |
SHC | Proffesional | Complaint | Facilities and Services | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-44414 | 1/16/2025 12:00:00 AM | 4/9/2025 12:17:36 PM | 1/19/2025 12:00:00 AM | |||||
7457 | فضيلة احمد حسن | 681103787 | 33334770 | sarafadhel003@gmail.com | الشكوى على التسجيل والتصنيف برفقة الابنة بعمر 4 سنوات والتاخير لحين استدعاء المريضة والانتظار لمدة ساعتين . |
تم مراجعة ملف المريضة والتواصل مع نقدم الشكوى وق د تبين بان تم منادااتها عدة مرات ولم تنتبه للنداء وعليه تم توجيه كادر التمريض بضرورة التاكد من وجود المريض في منطقة الانتظار قبل مناداة اسمه وتكرار المناداه للتنبيه عليهم . |
SHC | Proffesional | Complaint | Facilities and Services | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-12698 | 2/2/2025 12:00:00 AM | 4/9/2025 12:28:29 PM | 2/3/2025 12:00:00 AM | |||||
7458 | احمد علي احمد | 980601541 | 36221253 | عدم اصدار الاجازة الطبية |
تم التواصل مع المريض واصدار الاجازة |
SHC | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10209 | 10209 | 25-04-89114 | 2/1/2025 12:00:00 AM | 4/9/2025 12:30:11 PM | 2/3/2025 12:00:00 AM | |||||||
7459 | علي سالم | 981007104 | 36693326 | طلب تقديم الموعد على عيادة ادارة الوزن |
تم التواصل مع المريض والاستماع الى الشكوى وتم تحديد موعد جديد له بتاريخ 10 مارس 2025 |
SHC | Proffesional | Complaint | Facilities and Services | Nursing | High | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-37585 | 2/22/2025 12:00:00 AM | 4/9/2025 12:35:22 PM | 3/10/2025 12:00:00 AM | ||||||
7460 | KHAWLA ABDULLA MOHAMED HASAN | 010202919 | 36204767 | khawlla102@gmail.com | السلام عليكم في تطبيق صحتي لا تظهر قائمة الأطباء لاختيار الموعد .. بل تظهر رسالة تفيد بأن أراجع المستشفى لاختبيار طبيب العائلة و تسجيلها .. مع العلم إني سجلت ورقة طبيب العائلة منذ ٤ أيام في المركز الصحي التابع .. فما هي المشكلة |
الإتصال بصاحبة الشكوى واخبارها بأنه سوف يتم ادخال طلبها خلال اليومين القادمين وقد شكرت العميلة على سرعة الاستجابة |
YAE | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-43138 | 4/9/2025 12:00:00 AM | 4/9/2025 2:02:39 PM | 4/9/2025 12:00:00 AM | |||||
7461 | Maneeja AlRafaei | 540901733 | 97339220441 | maneeeja.alrafaei@gmail.com |
أود أن أتقدم إلى سعادتكم بشكوى بخصوص قسم العلاج الطبيعي في مركز حمد كانو الصحي في الرفاع الشرقي بوكوارة، حيث لاحظت عدة ملاحظات تؤثر بشكل مباشر على جودة الخدمة المقدمة للمراجعين، وتُفقد المركز قيمته رغم ما يتمتع به من إمكانيات متقدمة. فرغم أن القسم يتمتع بموقع مميز وأجهزة علاجية حديثة قد تفوق ما هو متوفر في بعض المراكز الخاصة، إلا أن مستوى الكادر العلاجي من أخصائيي العلاج الطبيعي دون المستوى المطلوب، وذلك للأسباب التالية: 1 مدة الجلسة العلاجية قصيرة جدًا، لا تتجاوز 10 دقائق، مما يقلل من فاعلية الجلسة وفائدة المريض. 2 عدم تفرغ الأخصائي أثناء الجلسة، حيث يقضي جزءًا كبيرًا من الوقت خارج الغرفة في الحديث مع الزملاء، بينما يقوم المرافق بمساعدة المريض في أداء التمارين. 3 قلة عدد الجلسات، حيث يتم جدولة جلسة واحدة فقط أسبوعيًا، وهو معدل لا يحقق الفائدة المرجوة لأي خطة علاجية. 4 غياب الأخصائيين لفترات متكررة، مما يؤدي إلى انتظار المرضى والمرافقين لفترات طويلة دون أي توضيح. 5 الانشغال بالهاتف أو الخروج لأخذ استراحات خلال وقت الجلسة، ما ينعكس سلبًا على مستوى المتابعة والرعاية |
السلام عليكم ورحمة الله وبركاته،
تم التواصل مع المريضة والاستماع إلى شكواها بعناية. تم إبلاغها بترتيب مواعيد مسبقة لها، حيث سيكون هناك موعدان في كل أسبوع.
كما تم التنبيه لجميع الأخصائيين بالنقاط التي ذكرتها المريضة، بما في ذلك ضرورة عدم استخدام الهاتف أثناء الجلسات وعدم ترك المريض وحده أثناء العلاج.
شاكرين تعاونكم.
مع خالص التحيات، |
HKC | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-68287 | 4/7/2025 12:00:00 AM | 4/9/2025 1:38:12 PM | 4/9/2025 12:00:00 AM | |||||
7462 | مروة الذواذي | 851106447 | 36665969 | althawadi.mk@gmail.com | تلقي اتصال من مركز سترة الصحي ، ومعاودة الاتصال لعشرات المرات من غير وجود الرد |
تم التواصل مع المريضة واتضح انها تتبع مركز مدينة عيسى وليس مركز سترة الصحي وتم اعطاءها رقم التواصل |
SHC | Administrative | Complaint | Administrative – waiting time | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-21997 | 2/4/2025 12:00:00 AM | 4/10/2025 8:33:21 AM | 2/4/2025 12:00:00 AM | |||||
7463 | غدير سلمان | 840803427 | 35523452 | Reemalnoor1984@gmail.com | تم الاتصال على مركز سترة الصحي لقسم الرعاية لحجز موعد لفحص ما قبل المدرسة ولم يتم الرد |
تم التواصل مع المريضة واتضح اتصالها خارج ساعات العمل ، تم توجيهها باوقات ساعات العمل وحجز الموعد المطلوب |
SHC | Administrative | Complaint | Appointments | Mother and Child Care | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-38538 | 2/16/2025 12:00:00 AM | 4/10/2025 8:37:20 AM | 2/16/2025 12:00:00 AM | |||||
7464 | حوراء سعيد | 34424894 | مراجعة المركز الصحي وتصنيف الوالد على الدرجة الرابعة ، وتم الانتظار عند غرفة الطبيبة التي كانت مغلقة وتم اخبار الدكتورة بتعب الوالد زلكن الطبيبة ادارت ظهرها وتم تغيير الطبيبية بسبب معاملتها |
تم التواصل مع المريضة وبحث الشكوى من قبل الدكتورة رقية العكري ، وتم التواصل مع الطبيبة للتعامل بمهنية مع المرضى |
SHC | Proffesional | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10209 | 10209 | 25-04-69983 | 3/18/2025 12:00:00 AM | 4/10/2025 8:43:16 AM | 4/7/2025 12:00:00 AM | |||||||
7465 | iahl u'dm | 940901064 | 36431619 | hesham_at@gmail.com | اجراء فحص ما قبل الزواج والمفترض النتيجة تجهز خلال اسبوع ، تم تلقي اتصال من المركز الصحي باعادة الفحص بشرط بعد اسبوعين كم دون طلب من المريض والمريض يطلب توضيح |
تم التواصل مع المريض من قل قسم رعاية الامومة والرد على جميع استفساراته الخاصة بالفحص واعدة الفحص وللافادة المريض يتصل في خارج ساعات اوقات العمل وتم اخباره بساعات العمل الخاصة بقسم الرعاية . |
SHC | Legal | Enquiry | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 25-04-25816 | 3/16/2025 12:00:00 AM | 4/10/2025 8:53:10 AM | 3/17/2025 12:00:00 AM | ||||||
7466 | حسين علي | 920400094 | 36700448 | haznborg@gmail.com | طلب النظر في تاخير المرضى في الفترة المسائية بالتحديد غرفة 6 مع الدكتورة بتول |
تم التواصل مع المريضة وقد تبين من المريض استيائه من عدم التزام بعض الاطباء بتوقيت المرضى وتم الاعتذار للمريض على التاخير الحاصل من قبل الطبيب حيث كان الطبيب منشغل ببعض الحالات الطارئة مما استدعى التاخير وقد تم شكر المريض على رحابة الصدر |
SHC | Proffesional | Complaint | Administrative – waiting time | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-60157 | 3/8/2025 12:00:00 AM | 4/10/2025 8:59:53 AM | 3/10/2025 12:00:00 AM | |||||
7467 | جلال ابراهيم | 760604835 | 39851104 | abu_yaqeen@gmail.com | مراجعة المركز الصحي لاخذ موعد على عيادة الامراض المزمنة وتم اخذ بياناتي للاتصال ولم يتم التواصل |
تم التواصل مع المريض وادراجه في قائمة مواعيد الامراض المزمنة يوم الخميس 13 مارس 2025 واعطائه التحويل المباشر للعيادة |
SHC | Proffesional | Enquiry | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-04-31841 | 3/9/2025 12:00:00 AM | 4/10/2025 9:03:19 AM | 3/10/2025 12:00:00 AM | ||||||
7468 | سميرة | 00 | 355602368 | بشكوى على تعامل موظفات الأستقبال ومساعدة دكتور الأسنان حضرت المريضة الساعه8 صباحا لاخذ موعد للاسنان وكانت المواعيد منتهيه فقامت موظفة الاستقبال باعطائها موعد طوارىء ون طريق الخطأ لم تنتبه انه ىمواعيد الطوترىء كذلك منتيه فاعطى النظام موعد على اليوم التالي ولما دخلت على الطبيب اخبرتها مساعدة الدكتور انها اسمها لايوجد في قائمة اسماء المرضى وان هناك خطا وان لا يوجد مجال اليوم للطبيب يمكنها التوجه الى مركز النعيم الصحي الساعه2 ظهرا او الحضور في اليوم الثاني لتلقي الخدمة ولاكن لا تردي التوجه لمركز النعيم حضرت لقسم السجلات وعندما تكلمت مع الموظفات لم يعيورها اهتمام وقامو بتسجيلها على دكتور عام لاخذ مهدىء للالم وطلبو منها الحضور في اليوم التالي وكانت تريد اخذ موعد مسبق اخبرتها إداري المركز ان لا يوجد تسجيل مسبق الا عن طريق صحتي أو الحضور شخصياوكانت مستائه من وقت الانتظار حتى الساعه 12 |
تم التواصل مع المريض وبخصوص لشكوى وان البيان لها ان الخطأ وارد وتم الاعتذار منها من قبل الموظفة وان سيتم تنبيه الموظفات بالانتباه اكثر اثناء التسجيل وانها الشكوى على معاملة الموظفات كنت الاولى عليهم حيث جميع المرضى يحترمونهم ويحبون حسن تعاملهم واكيد ان هناك سوء فهم وتم التاكد منها انها خضرت للعلاج الحمرالله وكانت راضية وتثني لى حسن تعامل دكتور الاسنان معاها |
ISC | Administrative | Complaint | Administrative – behavioral and Communication | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 25-04-25092 | 4/8/2025 12:00:00 AM | 4/10/2025 11:24:14 AM | 4/10/2025 12:00:00 AM | ||||||
7469 | MURTADHA MAITHAM ABDULHADI ALAALI | 011101024 | 33343371 | murtadhaalaali9@gmail.com | تاجيل المريض الى اليوم التالي بسبب ان حالتة غير مستعجل مع ان المريض يشعر بالم في المفاصل ( مركز يوسف عبد الرحمان إنجنير الصحي )بحجة من الساعة ٧ مساء حتى الساعة ٧ صباحاً لحالات الطواري فقط و المواطنين الآخرين المرضى ليس لهم اهميه عليهم الانتظار لليوم التالي |
تم التواصل مع العميل وشرح آلية الرعاية العاجلة و طريقة التصنيف، كما تم الشرح للعميل عن قنوات حجز المواعيد وقد تفهم العميل ذلك |
YAE | Administrative | Complaint | Administrative – behavioral and Communication | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-82025 | 4/10/2025 12:00:00 AM | 4/10/2025 2:46:45 PM | 4/10/2025 12:00:00 AM | |||||
7470 | MOHAMED SADIQ ALI ALDAHYANI | 990809021 | 39500947 | Hham456@gmail.com | السلام عليكم ورحمة الله وبركاته صارلي يومين اتصل فمستشفى الجنير ع رقم 17372888 قسم الامومة ورعاية الصحية لكن بدون اي تجاوب من طرفهم ف حاب استفسر هل في شخص معني بالرد على المكالمات او لازم نروح شخصيا للمستشفى اذا حابين نستفسر عن اي شي 3 |
تم التواصل مع العميل والاستفسار عن الموعد وسوف يتم الترتيب لإعادة جدولة الموعد الذي لم يحضره مع قسم الرعاية والامومة |
YAE | Administrative | Enquiry | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-03015 | 4/10/2025 12:00:00 AM | 4/10/2025 2:58:10 PM | 4/10/2025 12:00:00 AM | ||||||
7471 | MALAK EBRAHIM JAMEEL ALMASQETI | 040507254 | 39800390 | malakmaskati@gmail.com | اود رفع شكوى ضد تعامل مستشفى انجنير الصحي حيث ذهبت و انا مريضة اشكو من الالم جسدية و دوخة و حتى ان فقدت الوعي صباح هذا اليوم و عندما ذهبت للمستشفى تم تشخصي بالحالات الغير مستعجلة و قالوا لي انتِ حالتك غير مستعجلة اذهبي للمنزل و راجعي المركز الصحي التابع لمنطقتك يوم الاحد علما بانني حامل و قد نزف مني سائل جراء التعب الذي اعانيه و عندما اذهب للمستشفى يقومون بطردي هكذا ؟ هدا ليس عدلاً من سيعوضني جراء هذا التقصير ! |
بعد استلام الشكوى تم النظر في الملف الإلكتروني للمراجعة حيث كانت الشكوى الأساسية نزلت برد و دوار و تم قياس درجة حرارة للمراجعة (37) وقياس الضغط (75/111)، نسبة الأكسجين في الدم 99 % ونسبة سكر الدم(5.2)و لم يتم تسجيل اي ملاحظات عن الحمل, ثم تم الاتصال بالمراجعة لمعرفة التفاصيل, وفي الحديث مع مقدمة الشكوى تبين ان المراجعة انها لم تفصح للممرض انها حامل, و تم ايضاح للمراجعة اهمية هذه المعلومه و دورها في تغيير تصنيف, و أشارت المراجعه انها لم تكن تعلم بأهمية ذكر هذه المعلومة, حيث انها تابعة لمركز مدينة عيسى الصحي و لا تراجع مركز يوسف انجنير الصحي بكثرة. |
YAE | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-89914 | 4/10/2025 12:00:00 AM | 4/13/2025 9:16:59 AM | 4/10/2025 12:00:00 AM | |||||
7472 | خالد احمد الكعبي | 32233443 | برنامج صحتي لا استطيع الغاء موعد العلاج الطبيعي و اختيار موعد آخر |
لقد تم التواصل مع المريض عن طريق الهاتف بعد يومين من استلام الشكوى و قد شرحنا له؛ انه لا توجد خاصية حجز، تغيير أو إلغاء مواعيد العلاج الطبيعي في نظام صحتي حيث أن النظام فقط يعرض المواعيد الخاصة بالعلاج الطبيعي و ذلك لانه المواعيد تحجز مسبقا في القسم مباشرة و أنه توجد أولوية في حجز الموعد حسب الحالات. و قد تم إعطاء المريض ارقام التواصل بالقسم مباشرة و ارقام التحويل على مكتب المواعيد في حال رغبته بتغيير الموعد.. و في نهاية المكالمة حصلنا على رضى المريض و شكرنا على توضيح الآلية المتبعة في نظام صحتي.. |
MKHHC | Administrative | Suggestion | Physiotherapy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 25-04-13427 | 2/10/2025 12:00:00 AM | 4/13/2025 7:46:48 AM | 2/19/2025 12:00:00 AM | ||||||||
7473 | خالد احمد الكعبي | 32233443 | قسم التمريض تاريخ 10.02.20225م الساعه 12:30 كان الممرضات صوتهم عالي جداً و مزعج و كانو كانهم في استراحة |
تم التواصل مع المراجع والإعتذار منه عن استياءه، وانه تم تنبيه جميع الطاقم التمريضي بضرورة خفض الأصوات والعمل بمهنية طوال ساعات العمل، حيث أثنى المراجع على الخدمات التي يقدمه القسم وأن هذه تعتبر مجرد ملاحظة للإنتباه.
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MKHHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10865 | 10865 | 25-04-12891 | 2/10/2025 12:00:00 AM | 4/13/2025 7:44:21 AM | 2/19/2025 12:00:00 AM | |||||||
7474 | TAREQ ABDULLA | 761206299 | 36088827 | bufares454@gmail.com | اكثر من مره اذهب الي مركز مدينة خليفة الصحي وإذا عطوني اجازه مرضية يقولون علي حسب الإجراءات تستلم الإجازة المرضية بعد ساعتين في موقع الوزارة المشكله وفي اكثر من مره ماتصدر الاجازه في الموقع وبسبب الدكتوره وهذا حدثي معي ومع أولادي أرجو ان تحاسبو الدكتور المسؤل أو المركز أعلاه |
تم التواصل مع العميل و توضيح آلية اصدار الاجازات المرضية و الاسباب التي ممكن ان تؤثر على سير العملية. كما تم التأكيد على جميع الاطباء في العيادات العامة و الاسنان بضرورة الانتهاء من تحرير الاجازة المرضية قبل انصراف المريض من العيادة تحسيناً لجودة العمل و زيادة في رضى المراجعين. |
MKHHC | Administrative | Complaint | Policy & Procedure | Oral and Dental | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 25-04-04400 | 2/13/2025 12:00:00 AM | 4/13/2025 7:57:49 AM | 2/13/2025 12:00:00 AM | |||||
7475 | اعتماد عبدالله | 811104486 | 39319666 | alshowaikh.810@gmail.com | اقدم رسالتي لوزارة الصحه وابدأها بالشكر لجهودهم مع المواطنين واخص بالشكر دكتورة مريم حميد بمركز جدحفص الصحي لجهودها الجبارة في حل مشكلتي الصحيه بعد عناء سنتين من المرض والمراجعه الدائمة في مستشفى السلمانيه دون جدوى حيث كان الامل بالله ثم بجهود الدكتورة مريم حميد حيث تشافيت تماما على علاج قدمته لي واتمنى لها التوفيق .. مشكلتي الان في مركز جدحفص الصحي حيث تم اختيار دكتورة العائلة بشكل عشوائي دون اختيارنا حيث لم يكن لنا علم في وقت اختيار طبيب العائلة ولم يتم التواصل معنا للاختيار وتم اختيار طبيب بشكل عشوائي من كادر المستشفى حيث قدمت طلب تحويل الى طبيبة وعند مراجعتي في كل مره والاستفسار عن التحويل يخبروني ان السيستم مغلق ولا نستطيع عمل شيء علماً طلبي للتحويل اكمل سنة وثلاثة شهور .. راجيه منكم النظر في موضوع تحويل من دكتور علي العكري الى دكتوره مريم حميد لانها تتابع حالتي باستمرار في عيادة الطوارئ وهي من قامت بحل مشكلتي ولازالت اذهب لعيادة الطوارئ لها كي اتابع مرحلة العلاج شاكره جهودهم في رضا المواطنين وكل الشكر للطواقم الطبيه في مستشفى السلمانية والمركز الصحي د |
تم التواصل مع صاحبة الشكوى، لابلاغها أنه تم تغيير طبيب العائلة، وذلك بعد الرجوع إلى رئيس مجلس الإدارة والاطلاع على ملف المريضة، والتأكد من عدم اكتمال قائمة المرضى لدى الطبيبة المطلوبة من قبل المريضة |
JHC | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-10198 | 4/9/2025 12:00:00 AM | 4/23/2025 9:07:30 AM | 4/17/2025 12:00:00 AM | |||||
7476 | محمد كمال احمد جاسم | 000808148 | 38868200 | mohammmedkamal24@gmail.com | في الساعة الخامسة و النصف ذهبت لموعد إلى مركز جدحفص الصحي بخصوص موعد إلكتروني ببرنامج صحتي و بعد نصف ساعة من الانتظار ذهبت للكتاب و تبين بأن الموعد تم إلغائه من الفترة الصباحية و تم تحويلي إلى طبيبة إخري و تم الاتصال لها و ذهبت إلى غرفتها و لم تكن موجودة فقمت مراجعة الكاتب مرة أخرى و كانت كاتبة أخرى و قالت لا يوجد مواعيد و موعدك ملغى من الأساس ولم يتم اخباري من المرة و قامت بشكل استهزائي تقول لا يوجد خدمة تبين إلغاء الموعد و قدمت لي معلومة خاطئة بأن المسؤولة للفترة موجودة و تبين انها من الأساس غير موجودة و رجعت لها و رفضت الكاتبة التكلم معي و هذا نقض لحقوق المريض و واجبات الموظف و احسست بالمعاناة لمدة ساعة كاملة |
نشكر لك تواصلك معنا، ونود ان نعرب لك عن أسفنا الشديد لما تعرضتِ له من تجربة غير مرضية خلال زيارتك لمركز جدحفص الصحي. نحن نأخذ هذه الملاحظات على محمل الجد، وقد تم التواصل معك والاستماع إلى تفاصيل شكواكِ بعناية. تم اتخاذ الإجراءات اللازمة للتحقق من الواقعة ومعالجتها لضمان عدم تكرار مثل هذه التجربة مستقبلاً، كما تم التنبيه على الفريق المعني بضرورة الالتزام بأعلى معايير الاحترام والاحترافية في التعامل مع جميع المراجعين |
JHC | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-70584 | 4/8/2025 12:00:00 AM | 4/13/2025 9:31:13 AM | 4/13/2025 12:00:00 AM | |||||
7477 | Saleh Mohamed | 960815180 | 36961096 | saleh9877@gmail.com | ذهبنا لمستشفى مدينة خليفة الكائن في منطقة عسكر لتأخذ زوجتي أبرة الرئه dexamethasone Phosphate وتم تحويلنا من العسكري لاخذ الجرعة الثانية في الساعة 8:30 مساءً لانه تم اخبارنا من قبل المستشفى الالتزام بالوقت ، وعند دخولنا مركز عسكر ذهبنا للاستقبال وكانت الموظفة مشغولة على الهاتف وتم تحويلنا من قبل الموظفة عائشة مبارك للتصنيف وتم اعطائنا ورقة من التصنيف للدخول للدكتور وذهبنا للاستقبال مرة اخرى وكانت موظفة الاستقبال تتحدث بالهاتف اثناء اعطائنا لها ورقة الدخول للدكتور لكي تسجلنا في النظام فأخبرتنا ان نذهب لغرفة 5 ثم ذهبنا للقاعة الانتظار انتظر نامدة زمنية طويلة حتى يتم استدعائنا ولكن لم يقم اي دكتور باستدعائنا للدخول فقمت بالذهاب لغرفة الدكتور واخبرني بأنه لم يتم تسجيلنا في النظام على العلم بأن جميع الموجودين في القاعة تم استدعائهم فذهبت لموظفة الاستقبال واخبرتني بانه سيتم تسجيلنا الان من جديد وكانت غير مبالية للأمر مما اضطرني ان تناقش معها بالموضوع وخلال النقاش احتدم الموضوع فقالت انها سوف تأخرني ساعتين وثلاث ساعات ولا يهمها الأمر واخبرتها سأقوم بالاشتكاء عليها وقالت اشتكي وافعل ما تريد |
تم التواصل مع المراجع هاتفياً لمعرفة حيثيات الموضوع و تبين بعد السماع من الطرفين استياء المريض من نسيان الموظفه تسجيله على الطبيب علماً انه حدث سهواً اثناء تسجيل المريض الذي يسبقه، و بعد عودة المريض من قسم الأطباء اعتذرت الموظفة و بينت انه امر غير مقصود و قامت بتسجيله إذ ان المراجع لم يرضيه ذلك و ابلغها انها قد تعمدت ذلك و بدأ بعرض وجهة نظره متغاضياً عن اعتذارها له، ذلك ما جعل الموضوع يأخذ منحنى آخر إذ أبلغت الموظفة المراجع انها لم تجعله يتأخر لمدة ساعتين او اكثر و بالرجوع للنظام تبين ان المراجع لم يمكث في المركز لفترة طويله من وقت تسجليه حتى وقت الانتهاء من قسم التمريض لأخذ العلاج حتى عندنا لم يتم تسجيله مباشره عند رجوعه لمنضدة التسجيل. تم شرح الموضوع للمراجع و إبلاغه ان اغلب المراجعين الذين تم استدعائهم قبله كانو يحملون تصنيف مستعجل فلم يتم تأخيره عمداً حتى و إن لم يكن قد سجل من قبل الموظفه. بدا المريض شكره و اثنى على الخدمات المقدمه من قبل الموظفين و مدى احترامهم و رقيهم وذلك بعد ان تم إبلاغه بأنه سيتم تنبيه الموظفة بوجهة نظره علماً انه تم التواصل مع الموظفه لمعرفة تفاصيل ماحدث قبل التواصل مع المراجع. |
MKHHC | Administrative | Complaint | Behavioral | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 25-04-62782 | 2/18/2025 12:00:00 AM | 4/13/2025 8:14:30 AM | 2/19/2025 12:00:00 AM | |||||
7478 | رنا عبدالرحمن | 801210232 | 39031616 | ranafmka7@gmail.com | مركز خليفة الصحي في منطقة عسكر يشتكي معظم سكان المنطقه ومنهم انا شخصيا من بعد المواعيد حيث انا مريضه اراجع الاستقبال الساعه ٢ الظهر اخبروني ان اقرب موعد الساعه ٧ الليل واتعجب حيث جميع زياراتي للمركز يعطوني مواعيد بعد ٨ او ٩ ساعات مع ان المركز خالي ولا يوحد مرضى ينتظرون والكراسي فاضية متعذرين ان المرضى ياخذون مواعيد اون لاين ولا يحضرون وكذلك فقد يوجد دكتورين فقط واود ان ازيد ملاحظه مهمة ام مديرة المركز الدكتورة مي بوبشيت تكلمت معها اكثر من مرة حيث لا توجد مواعيد اون لاين من الصباح الباكر فقط لليوم التالي ولا يوجد مرضى في المركز كيف تمتلئ مواعيد الدكاترة ولا نحصل على فرصه العلاج تخبرنا ان لا يوجد عدد كافي من الدكاترة عموما انهم غير متعاونين حيث من غير المعقول انا اتعامل معهم اكثر من سنتين ولا احصل على موعد الا بعد ساعان طويله مما يسبب مشقةوتعب على المريض في المراجعة المتكررة فقط للدخول على دكتور |
بالتواصل مع مقدمة الشكوى لأخذ حيثيات الموضوع، تبين ان المريضه قامت بزيارة المركز الصحي بعد انتهاء مواعيد العيادات العامه و البدء بالتسجيل على مواعيد الرعاية العاجله، حيث تم تسجيلها على عيادة التصنيف و بالرجوع الى التصيف المعطى من قبل التمريض تبين ان التصنيف يحمل رقم 5 أي ان المريضه سوف يتم تشخيصها في الموعد المسجل لها في النظام بعد الساعه السابعة مساءاً. بالاستفسار عن المزيد من التفاصيل أبدت المراجعه استيائها من موضوع بعد أوقات المواعيد المتاحه إذ من الممكن زيادة عدد الأطباء بالمركز كما ترى حيث انه مجهز و يحتوي على العديد من الغرف. و ان الاجراء المتخذ تجاه المتخلفين عن المواعيد يجب ان يكون اكثر صرامه لأنه يؤثر سلباً على المرضى الأكثر حاجة لتلك المواعيد. بعد سماع التفاصيل تم ابلاغ المريضه أنه في حال مواجهة أي خلل او عدم ظهور المواعيد في تطبيق صحتي من الأفضل التوجه للمركز و ابراز الرسالة الظاهره في الشاشه إذ من الممكن ان يكون هناك خلل تقني يحتاج للرجوع للجهة المختصه لحله. في نهاية المكالمه أبدت المريضه سعادتها بسرعة التواصل معها و شرح آلية المواعيد بالمركز و حثها على القنوات الالكترونية للحصول على المواعيد و أنه من دواعي سرورنا بالمركز خدمة المراجعين و سماع الاقتراحات منهم عبر الوسائل المتاحه. |
MKHHC | Administrative | Complaint | Appointments | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 25-04-47836 | 2/24/2025 12:00:00 AM | 4/13/2025 8:21:08 AM | 2/25/2025 12:00:00 AM | |||||
7479 | Noof Mahmeed | 930914295 | 33552587 | bh7@hotmail.com | السلام عليكم ورحمه الله وبركاته شكوه على دكتوره ايمان حسن جناحي مركز مدينة خليفة الصحي عدم احترام المريض وعدم المبالاه |
تم التواصل مع مقدمة الشكوى حيث ذكرت انها طرقت باب الكتورة عندما حان موعدها في الساعة 9:45 و اخبرتها الطبيبة انها لم تنادي عليها بعد حيث انها كانت منشغلة مع حالة طارئة و بعد الانتهاء منها كررت النداء على المريضة الا انها لم تحضر و سجلتها الطبيبة كموعد فائت في الساعة 10:17 . بينت المريضة سبب استيائها انها تفقدت موعدها على التطبيق في الساعة 9:50 فوجدته ملغي فاعتقدت ان د. ايمان قد الغت موعدها الفعلي و غادرت المركز. تم شرح آالية حجز المواعيد و الغاءها و ان مدة الانتظار قد تتأثر بالحالات الطارئة. تفهمت المراجعة الوضع و أكدت انه لم يكن هناك اي عدم مبالاة او قلة احترام من قبل الطبيبة . |
MKHHC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 25-04-83840 | 3/4/2025 12:00:00 AM | 4/13/2025 8:29:41 AM | 3/4/2025 12:00:00 AM | |||||
7480 | Aysha Alkaabi | 010803092 | 66662099 | عندي مشكله في برنامج تواصل ماقدر اخذ موعد في المستشفى الي عنواني عليه يطلع لي مستشفى اخر |
بالرجوع الى نظام ISeha، تبين ان الرقم الشخصي للمراجعة مربوط بطبيب العائلة بمركز يوسف عبدالرحمن انجنير، تم فك الربط و التواصل مع المراجعه لإبلاغها بأن بإمكانها التسجيل على المركز التابعه له بالاضافة إلى اختيارها لطبيب العائلة.. و اثنت المراجعة على التواصل و حل المشكله التي كانت تواجهها. |
MKHHC | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 25-04-47031 | 3/18/2025 12:00:00 AM | 4/13/2025 8:34:23 AM | 3/18/2025 12:00:00 AM | ||||||
7481 | Mohamed Kamal | 851202446 | 66362266 | mkamal78978@gmail.com | أفيدكم أنني في مركز مدينة خليفه الصحي لاخذ المواعيد للأسنان يتم في الساعه ٦.١٥ صباحا وحسب الأسبقية في الحضور إلا ان الموظفة المدعوه عائشة قامت بإخطار الموظفة المدعوه منار بان هناك شخصين قد حضرا قبلي و قامت باعطائهما موعد قبلي وعند اخذ الموعد أخبرت الموظفة المدعوه منار بأنني قد حضرت قبل الشخص الذي أعطيتموه الموعد قبلي قالت ان الموظفة عائشة هي من أخبرتها بمن حضر قبل على العلم بان يوجد جهاز لاخذ المواعيد حسب الحضور إلا ان الموظفة منار قامت هي بنفسها باخذ الأرقام للأشخاص لأعطاهم موعد قبلي
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تمت محاولة الاتصال بمقدم الشكوى لكن لم يكن هناك أي رد .. بالرجوع للموظفات تبين ان هناك شخصين قد حضرا قبله و كانو بانتظار بدء توزيع الارقام في تمام الساعة 6:15 صباحاً لذلك كانت الأولوية لهم .. و بالرجوع للنظام تبين ان مقدم الشكوى قد حصل على عدد ٣ مواعيد بالعيادة في نفس اليوم.. |
MKHHC | Administrative | Complaint | Policy & Procedure | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10865 | 10865 | 25-04-49321 | 4/3/2025 12:00:00 AM | 4/13/2025 8:59:43 AM | 4/3/2025 12:00:00 AM | |||||
7482 | ABDULRIDHA MOHAMMED GHULOOM JAFFAR | 860103250 | 39717773 | redha.abdullah@hotmail.com | Abdulrahman kanoo hospital isa town my daughter was level 5 i accepted that there should be before me emergency but I don't accept no doctor in all rooms available and one hour waiting that maybe doctor may come and I must wait because it's government free ?!?!?!. Very bad level of service I guess it's because no supervision . |
تم التواصل مع والد المريضة والاطمئنان على صحتها وقد تم التوضيح بأنه كان في المركز حالة طارئة الساعة 11:50 دقيقة وتم نداء جميع الاطباء لمعاينة الحالة وقد تم بقاء الاطباء مع الحالة للساعة 12:55 وذلك ماسبب التاخير وقد تفهم المراجع الوضع |
YAE | Administrative | Complaint | Administrative – waiting time | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-00270 | 4/13/2025 12:00:00 AM | 4/13/2025 10:41:36 AM | 4/13/2025 12:00:00 AM | |||||
7483 | Shaif Ali | 920115586 | 97336694006 | abomahyob@gmail.com | انا شايف علي علي محمد احمل رقم شخصي 920115586 مريض فيني سخونه وتكسير وبلاعيم قدمت لتلقي العلاج في مركز حمد كانو الواقع في ابو كوارة وتم طردي يقولون بكرة روح مركزكم في حوالي الساعة 9:30 م |
السلام عليكم... |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-71684 | 4/9/2025 12:00:00 AM | 4/13/2025 2:06:25 PM | 4/13/2025 12:00:00 AM | |||||
7484 | فاضل عباس أحمد | 39612555 | المركز بشكل عام لا توجد مواعيد في المركز الصحي حسب كلام موظف التسجيل ولكن قبل الحضور قمت بالاتصال بخدمة المواعيد وقالولي ان المركز يستقبل المواعيد من الساعة الثامنة، وقد كنت في وقت الصباح في مركز صحي اخر بالقرب مني ولكنهم رفضوا ادخالي بعذر ان عنواني على مدينة حمد |
بالإشارة الى الموضوع المذكور اعلاه ، نفيدكم علماً بأننا قمنا بالاتصال بالمراجع المذكورة بياناته أعلاه للاستعلام عن موضوع الشكوى وشرح الية حجز المواعيد، حيث تتوفر مواعيد للحالات الطارئة بعد معاينة الطبيب كما يمكنه حجز موعد مسبق عن طريق الاتصال بمركز الاتصال على الرقم 80007000 وبرنامج صحتي لأخذ الموعد في اليوم المناسب له لضمان الحصول على الموعد واخذ العلاج اللازم. حيث ذكر المراجع بأن مكان دراسته وعمله بالقرب من مسكن والده وهو متواجد غالباً في مدينة عيسى، تم شرح الية تحويل الخدمات الصحية على مركز مدينة عيسى. شكر المراجع الخدمات والجهود المبذولة
هذا مالزم ولكم منا خالص الشكر |
HHC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10899 | 10899 | 25-04-68647 | 3/27/2025 12:00:00 AM | 4/15/2025 9:44:09 AM | 4/15/2025 12:00:00 AM | |||||||
7485 | وديعة احمد | 951208292 | 39193195 | عدم التمكن من الوصول لمقدمي الخدمة عبر الاتصال في المركز الصحي في نويدرات ولا يوجد اي رد. |
تم التواصل مع صاحبة الشكوى وتم اخذ موعد واستكمال اجرائتها كما تم توجيه موظفي قسم الرعاية بضرورة الرد على الهاتف. |
AAK | Administrative | Complaint | Appointments | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-04-56442 | 3/18/2025 12:00:00 AM | 4/15/2025 11:27:30 AM | 3/18/2025 12:00:00 AM | ||||||
7486 | ghadeer helal | 920602347 | 39994773 | انا المريضة غيغدير محمد بالامس راجعت مركز احمد علي كانو الصحي كوني مريضة واعاني من الترجيع والاسهال ، دخلت للعلاج عن غرفة 1 اسمها الدكتورة ماجدة وخبرتني الدكتورة انها راح تحط علي سيلان وابرة ولما رحت للغرفة التمريض تم وضع السيلان وعند الانتهاء كنت اعاني من الدوار حت الان راجعت غرفة الدكتورة واتضح انها مشت بدون ما تجي تطل على حالتي الصحية ، وضعي الصحي ما تحسن لحد الان واعاني من اسهال والللام في البطن وحجزت موعد عند الدكتورة نفسها اليوم وعند مراجعتي لها دخلت الغرفة وشرحت لها وضعي وقلت لها ان من اكل يالمني بطني حتى مع الحبوب اللي اخذه، الدكتورة ردت علي اي جاية للاجازة ادري اعطيني بطاقتش وترى صار ليش كم يوم ماخذه اجازة باسلوب غير محترم من الدكتورة قلت ليها ان للحين بطني يالمني واحس بلوعة مافي غلاج غير هذه الحبوب قالت لا مافي غيره الدكتور يلجا اليه الشخص حق يتلقى العلاج مو علشان اجازة الي تفكرها الدكتورة لو وضع الصحي صار افضل اكيد مابرجع للمستشفى مرة ثانية. |
تم التواصل من قبل الدكتورة فاطمة مع مقدمة الشكوى والطبيبة المعنية وتم عمل اللازم. |
AAK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-04-43732 | 2/19/2025 12:00:00 AM | 4/15/2025 11:40:26 AM | 2/19/2025 12:00:00 AM | ||||||
7487 | zainanb mushaiam | 010904530 | 36080498 | لقد غيرت طبيب العائلة منذ السنة الماضية ولكن للان لم يتم تفيرية؟ |
تم التواصل مع صاحبة الاستفسار واخبارها بالانتئار لحين فتح النظام للتسجيل لتغيير طبيب العائلة في الفترات القادمة . |
AAK | Administrative | Enquiry | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-04-61585 | 2/17/2025 12:00:00 AM | 4/15/2025 11:43:10 AM | 2/17/2025 12:00:00 AM | |||||||
7488 | أحمد نصيف | 821201930 | 33310770 | aljuffaire@gameil.com | الرقم الشخصي
رقم الهاتف النقال
السلام عليكم ورحمة الله وبركاته وبعد.. اتقدم لكم برفع شكوى ضد الدكتورة في غرفة رقم 📱 واحد سناء العلوي وذلك بسبب عدم ادخال ابنتي المريضة زهراء احمد نصيف التي تأخرت بسبب مرضها الشديد عن الموعد،، اذ ايقضتها من الصباح الباكر وحجزت لها الموعد ورجعت لها وهي تبكي و تشكو من الألم الشديد في الراس والترجيع وارتفاع درجة الحرارة عندها وقد تأخرنا عن الموعد 15 دقيقة فقط.. الا أن الدكتورة و بحجت التأخر عن الموعد ربع ساعة فقط.. رفضت دخول ابنتي عليها وطلبت مني تجديد الموعد وعند ذهابي لتجدبد الموعد لم احصل على موعد في نفس اليوم الا عند الساعة 4 عصرا وضررت لمغادرة المركز حتى كتابة 📝 هذا الرسالة لكم السوال هل على المريض ان يتحمل وينتظر ويقدر ظروف الطبيب في حالة الطوارئ والتاخير بنما هذا لا ينطبق على المريض اذا تأخر لظرف معين من يتحمل هذه المسؤولية في حال اشتد المرض على ابنتي اكثر؟ كيف لم تستقبل الدكتورة سناء العلوي ابنتي ؟ كيف لم احصل على موعد مع دكتورة اخرى في الفترة الصباحية من يتحمل هذا كله ؟ اتمنئ عدم تكرار هذا الشي من هذه الطبيبة ومن جميع الاطباء فنحن في النهاية بشر والكل معرض لظروف التأخير
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تم التواصل مع مقدم الشكوى ، حيث انه حضر بعد الموعد المحدد حوالي 15-20 دقيقة . حيث طلبت الدكتورة من ولي أمر المريضة ان يراجع السجلات أثناء إنشغالها مع مريض ٱخر . و عند رجوع المريض للسجلات ، لم يتم التواصل مع الطبيبة او توجيه المريضة للمعالجة لتصنيفها لو كانت طارئة . حيث تم إعطاءه موعد للفترة المسائية وتم معاينتها وتقديم العلاج. تم شرح الموضوع للمريض و أبدى تفهمه و أثنا على حسن تعاون طاقم المركز و بأن المرضى هم أولية لدى جميع الأطباء.
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SKC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 25-04-58748 | 2/23/2025 12:00:00 AM | 4/15/2025 11:48:50 AM | 2/23/2025 12:00:00 AM | |||||
7489 | devanand chemminikara | 860314340 | 33579554 | i had and app.with a doctor ofn 6 marc K regarding the medical leave certificate as per the instructions from the hospital i have tried to get it online but it is not available. could you please help me with this natter. |
تم التواصل مع صاحب الاستفسار حيث ان الشهادة المرضية الخاصة لم يتمكن من الحصول على الشهادة المرضية وتم طباتها لها لاستلامها من المركز |
AAK | Administrative | Enquiry | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-04-49792 | 3/9/2025 12:00:00 AM | 4/15/2025 11:47:19 AM | 3/10/2025 12:00:00 AM | |||||||
7490 | AYMAN ALKUDHUR | 940112400 | 36943026 | SAAQR1@GMAIL.COM | لقد حاولت الاتصال بمركز الشيخ سلمان الصحي على رقم 17438888 للاتصال بقسم الرعاية كونه لدي موعد لابنتي لتطعيم عمر سنه . يرجى التواصل على هاتف رقم 36943026 وذالك لتغيير تاريخ الموعد نظرا لعدم استطاعتي غدا لظروف العمل . |
تم التواصل مع مقدم الشكوى وتغيير موعده وتم التاكيد على الموظفين بضرورة الرد على البدالة |
SSC | Administrative | Complaint | Service Quality | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-95933 | 3/3/2025 12:00:00 AM | 4/15/2025 11:52:24 AM | 3/3/2025 12:00:00 AM | |||||
7491 | محمد الميرزا | 980506859 | 36072714 | malmyrza166@gmail.com | السلام عليكم ورحمة الله وبركاته إلى من يهمه الأمر في مستشفى الشيخ صباح السالم الصحي الرجاء اعادة النظر في عدد الأطباء ف هناك موضوع يتكرر بشكل مستمر وهو لا توجد مواعيد في المركز المركز يفتح الساعه السابعه صباحاً و أنا اليوم في تاريخ 24/2/2025 أتيت إلى المركز في الساعه التاسعه صباحا ولا توجد مواعيد اليوم نرجو النظر في هاذا الأمر شاكرين لكم حسن تعاونكم.
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تم التواصل مع مقدم الشكوى و أبلغناه بأنه بإمكانه الحجز المسبق للمواعيد عن طريق مركز الاتصال و برنامج صحتي لتفادي مشكلة عدم الحصول على موعد في الوقت المطلوب ، و بخصوص ملاحظته التي تتعلق بإنتهاء المواعيد سيتم النظر بها بعين الاعتبار . |
SKC | Administrative | Complaint | Administrative - appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 25-04-96760 | 2/24/2025 12:00:00 AM | 4/15/2025 11:53:38 AM | 2/24/2025 12:00:00 AM | |||||
7492 | Leena Abdul Nabi | 830602224 | 37774772 | leena.hussain.la@gmail.com | أفيدكم علما بانني قد تقدمت بطلب الاستمرار في العلاج بمركز الشيخ صباح السالم الصحي وذلك في فبراير ٢٠٢٥ الا انني إلى الآن لم أحصل على رد مع العلم بانني طول اليوم اكون متواجدة في منزل الوالدي الكائن في منطقة ام الحصم ، وابنائي يدرسون في نفس المنطقة. |
تم التواصل مع العميلة و أبلغناها بأن بطاقات تحويل العلاج جاهزه و يمكنها مراجعة قسم السجلات الصحية للإستلام. |
SKC | Administrative | Enquiry | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 25-04-59051 | 3/19/2025 12:00:00 AM | 4/15/2025 11:57:03 AM | 3/19/2025 12:00:00 AM | ||||||
7493 | abdulla | 011011130 | 39752706 | vaccine requirement confirmation .. is the meningococcal vaccine efficially required by the bahrani goverment for medical reports needed by clinics abroad, specifically in Thailand ? official documentation or Guidelines. is there an officialdocumen . el exemption or altemativ .. verification for clinics aboad of a c;omoc om tjao;amd os reqiesting this vaccine can we confirm its necessity through and offical channel from bahrani |
اشارة الى الاستفسار من قبل العميل اعلاه، فانه على حسب وانين مملكة البحرين وبعد التواصل مع الصحة العامة فان التطعيم الزامي للدخول للمملكة البحرين. |
AAK | Administrative | Enquiry | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-04-81347 | 3/25/2025 12:00:00 AM | 4/15/2025 11:58:51 AM | 3/25/2025 12:00:00 AM | |||||||
7494 | ماريا عبدالغفار | 950604836 | 36780020 | مسا الخير حصل اكثر من مرة ان اضطرّ أتوجه للمراكز الصحية للحصول على رعاية صحية نتيجة مرض مفاجئ، وعند الوصول إلى الاستقبال يرُفض استلام البطاقة الشخصية حتى والسؤال عن ما إن كان هناك موعد قبل الحضور - وكأن المرض يسأل الشخص قبل ان يُصيبه- وإيماناً بالله اقوم بالدخول على تطبيق "صحتي" اجد ان المواعيد محجوزة جميعاً وهي فقط خلال الفترة الصباحية، علماً بأن مقر عملي لا يقبل بأي مستشفى خاص ويرفض مرور يوم الاجازة بدون تقديم اجازة مرضية عليها. أنا من مجمع سكني محسوب على مركز الحنينية الطبي (اعتذر عن تذكر اسمه) والمواعيد فقط صباحية.. ومركز حمد كانو لا يسهل عملية اخذ مرضى دون النظر في الحالة وتصنيفها والتي في مرة تنتهي بعبارة "الحالة مو مستعجلة.. حجزي موعد في المركز الصحي." مع العلم بأن آخر مرة كنت قد أصبت بوعكة صحية حرجة في المعدة واصبت بتبعات سيئة واضطررت الذهاب لمستشفى خاص نتيجة رفضهم لاستقبالي واعطائي الأدوية |
تم الاتصال بصاحبة الشكوى وقد تم شرح الية التسجيل لها حيث اوضحنا وجود اكثر من قناة لحجز موعد. |
SABKAK | Administrative | Complaint | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-88617 | 4/15/2025 12:00:00 AM | 4/15/2025 11:59:17 AM | 4/15/2025 12:00:00 AM | ||||||
7495 | عبدالله شوقي | 000800848 | 36071995 | اتقد بشكوى بخصوص تدخل غير مسوول من والدتي وزوجها بحيث انا شخص بالغ من العمر 24 سنة ولدي عائلة تتدخل في شووني الخاصة من حيث الذهاب للمستشفى وبالاخص مستشفى الغزالي بخصوص طبيب العالئلة بحيث انا لم اعد فرد من هذه العائلة بعد تكوني لعائلتي الخاصة متمنيا عدم تدخل في حياتي ، ارجو من الدكتورة امنه ابراهيم ومنال علي الابتعاد وعدم التدخل بشووني الصحية . |
بخصوص شكوى التواصل اخر زيارة للمريض كان تاريخ 2 فبراير بشكوى الم في الاذن وتم فحصة وتشخيصة بالتهاب بالحلق وعلاجة بالازم ولم يتم التطرق لحياته الشخصية. |
AAK | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-04-31532 | 4/6/2025 12:00:00 AM | 4/15/2025 12:11:51 PM | 4/6/2025 12:00:00 AM | ||||||
7496 | fatima humaidan | 050106007 | 36335584 | لدي موعد غذا بمركز احمد علي كانو في قسم الرعاية حجزت موعد الساعة الثانية عشر ظهرا بحكم اني لا استطيع الذهاب صباحا لاني طالبة جامعية تم الاتصال بوالدي لاخباره بالموعد الساعة 7:30 صباحا ، حاولت التواصل مع المركز عدة مرات ولكن لم اجد الرد |
تم التواصل مع المريضة من قبل قسم الرعاية وتم اخذ موعد لها وتم تعديل الوقت من قبل القسم المعني. |
AAK | Administrative | Complaint | Appointments | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-04-68611 | 4/10/2025 12:00:00 AM | 4/15/2025 12:20:09 PM | 4/10/2025 12:00:00 AM | ||||||
7497 | SARA MUHANNA | 930101731 | 33161361 | السلام عليكم ورحمة الله وبركاتة اود احاطتكم بان والدتي تعاني من ضغط الدم العالي والسكر والكوليسترول حيث انها تاكل 3انواع من ادوية الضغط ويتم تغيير الشركة مرارا وتكرارا لها مما يسبب لها اعراض الضغط العالي لا تناسبها الادوية الاخرى من الشركات الاخرى وكذالك ايضا داوى الكوليسترول لا يناسبها .. يرجى اتخاذ اللازم وتوفير نفس الادوية لها السابقة مرفق لكم الادوية الجديده من السابقة (TENORMIN -LIPITOR ) |
مساء الخير :
بخصوص الشكوى المرفقة في هذا الايميل، فقد تم التواصل مع مقدمة الشكوى وقد تبين بان المريضة لا تناسبها شركات الادوية المتوفرة لدينا وتطلب توفير الشركات الاصلية لها .
وبما ان هذا الامر ليس من اختصاص قسم الصيدلية في المركز ، اطلب تحويل الشكوى الى المخازن المركزية للنظر فيها وعمل اللزم .
تحياتي.
غندف أدهم / مسؤولة صيدلية مركز الشيخ سلمان |
SSC | Administrative | Complaint | Drugs Availability | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-84840 | 4/8/2025 12:00:00 AM | 4/15/2025 12:25:07 PM | 4/9/2025 12:00:00 AM | ||||||
7498 | shemeer sadik | 901124176 | 36594226 | request to verify my wifes health insurance status dear madam, i am writing to request verification of my wife insurnce . her name is mrs shameena K on 3 april we visited ahmed kanoo health center . we wre informed that her insurance had expired as a result . she was denied treatmnt and avised to seek care at a privat hospital wich led to an expensr of 46 bd our companys has confirme that both the visa nad insurance fees were paid for one year. we woule appreciate it if you could confirm whether her insurane is still active . |
the problem of lmra was solved in the health center , and we are pleased to receive you any time >
with regard to the refund of the amount paid by you in the rpivat clinic this dose not belong to us> |
AAK | Administrative | Complaint | Facilities and Services | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-04-09819 | 4/13/2025 12:00:00 AM | 4/15/2025 12:35:52 PM | 4/13/2025 12:00:00 AM | ||||||
7499 | EFTEKHAR RADHI | 890603081 | 39989965 | عندي موعد مع الدكتورة رجاء بتاريخ 6 ابريل 2025 ولكنني لم ادخل على الدكتورة رجاء وحولوني على غرفة رقم 10 ولا اعرف اسم الدكتورة ولم تتعامل معي بجدية بحيث انها لم تفحصني وقالت لي الدكتورة راسي يؤلمني اعيدي كلامك ولم تعمل لي اي فحص كان وعطتني موعد ليوم اخر لفحص اخر وانه كان عندي 3 اعراض مرضية وكل مرض غير عن الاخر ولم تفحص اي شي منهم ولم تعطيني اي حل . |
تم التواصل مع مقدم الشكوى وشرح الالية المتبعة في المراكز الصحية وتم حل الموضوع مع المريض |
SSC | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-95693 | 4/6/2025 12:00:00 AM | 4/15/2025 12:38:06 PM | 4/7/2025 12:00:00 AM | ||||||
7500 | SARA ALI | 860402274 | 33933777 | كنت استلم دعم حفاظات للاطفال عندي توام كل مره قرار جديد مره بوكس واحد مره بوكسين ومره بوكس ونص ممكن اعرف كم بوكس يحق لكل طفل . |
تم التواصل مع العميل من قبل مسول قسم التمريض وشرح الية صرف المساعادات العينية |
SSC | Administrative | Complaint | Policy & Procedure | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-10770 | 2/16/2025 12:00:00 AM | 4/15/2025 12:47:39 PM | 2/17/2025 12:00:00 AM | ||||||
7501 | هيا ابراهيم | 911105344 | 38777743 | يوم امس تاريخ ١٤/٤ رحت المركز الشمالي فالبسيتين حق الطوارىء علماً اني اتالم الم شدييد ووضحت للمعالجة قالولي روحي غرفة الممرضة خل تشخصج اللي بالقرب من الصيدلية عالساعه ١٢ الا ربع الظهر قعدت عندها وشرحت كمية الالم الشديد اللي فيني وكنت ابكي من الالم جدامها واقولها مانمت من امس من قوة الالم واحس بتشنجات فريلي وحرقة وقاعده ابكي جدامها خلصنا بدال ماتحولني المعالجة حق علاج شخصتني باني مب طوارىء كلش وطرشتني التسجيل وقالولي انتي مب طوارىء من الممرضة تعالي بكره ! المريض يتالم ينهار يبكي من الالم عيل ليش موجود الطوارىء مب عشان هالغرض تحولوني لي يوم ثاني وتشخصوني مب طارىء طلعت من المستشفى ودموعي على خدي والم فظييع فجسمي لازم الاشخاص المسؤولين من الممرضة وموظفة الاستقبال يتحاسبون على معاملة مريض تعبان بهالشكل وعدم الانسانية اضطريت اطلع اروح مركز بوماهر وجزاهم الله خير دخلوني علماً اني مب تبعهم المفروض لكن عاملوني بانسانية وعالجوني ومع الاسف المركز الشمالي فشلو فهالشي وخلوني مريضة اطلع من عندهم وجود الطوارىء في اي مستشفى يعني لعلاج شخص مايقدر ينتظر ويتعالج فالحال |
تم التواصل مع المريضه وشرح الية التصنيف المتبعه في المراكز الرعاية الصحية الاولية |
MHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-04-51941 | 4/15/2025 12:00:00 AM | 4/16/2025 7:48:57 AM | 4/16/2025 12:00:00 AM | ||||||
7502 | سيد محمد جاسم | 181007673 | 36666207 | وردتنا شكوى عبر برنامج التواصل الاجتماعي بمراكز الرعاية الصحية الاولية ، وبعد التواصل مع العميل من قبل اللجنة المركزية للشكاوى الواردة ، تبين بان المريض قد راجع مركز الدير الصحي بتمام الساعة 11 صباحا للطفل السيد محمد صاحب الرقم الشخصي 181007673 وبعد حجز اقرب موعد بتمام الساعه 3 عصرا تم توجيهه للقسم المعني للتصنيف . حيث صنف الطفل كحالة اعتيادية وبعد مراجعة الطبيب المسئول وافادته بان الطفل في حالة غير مستقرة رغم التقييم كحالة اعتيادية تم توجيهه للانتظار حتى الساعة 3 عصرا حسب الالية، توجه والد الطفل الى مركز بنك البحرين والكويت (الحد) الصحي بتمام الساعة 11:30 صباحا فور خروجه من مركز الدير الصحي وكما هو موضح في المرفق بانه تمت الاستفادة من الخدمة العلاجية وتقييم الحالة المرضية كمستعجلة واصدار الاجازة المرضية . |
تم التواصل مع المراجع لايضاح الشكوى من قبل اداري مركز الدير الصحي ، حيث تم التاكد من حجز اقرب موعد متوفر عند حضوره لقسم التسجيل مع توجيهه لقسم التصنيف لتقييم الحالة الصحية للطفل ، تم تقييم الحالة من قبل قسم التمريض حسب الالية المتبعة لتصنيف الحالات ، وعند مراجعة قسم التسجيل تم التاكيد على المراجع بان الحالة اعتيادية ، وبالرجوع الى السجل الصحي تبين بان تم تقييم الحالة من قبل قسم التصنيف لمكز الحد الصحي كحالة اعتيادية ايضا . تم شرح الية حجز المواعيد بالمركز الصحي عبر القنوات المتاحة لحجز موعد مسبق ، حيث قامت موظفة قسم التجيل بخدمة المراجع على الوجه المطلوب حيث تم اتخاذ مايلزم من قبل اداري المركز الصحي بمواصلة تقديم الخدمات بافضل جودة وضرورة حسن التعامل مع المراجعين ومرافقينهم . كما تم التواصل مع المراجع من قبل مشرف التمريض للاطمئنان على صحة الطفل وشرح الية التصنيف المتبعة بالمراكز الصحية كما اكدت للمراجع بان قسم التمريض يحرص على تقديم افضل الخدمات العلاجية لجميع مرتادي المركز الصحي . |
NDC | Administrative | Complaint | Waiting Period | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Social Media | 10924 | 10924 | 25-04-95993 | 4/9/2025 12:00:00 AM | 4/16/2025 8:13:28 AM | 4/9/2025 12:00:00 AM | ||||||
7503 | امينة الانصاري | 870100939 | 38066671 | انا مريضة وابي اخذ موعد مافي مواعيد لين تاريخ 13/4 هل هذا معقول مركز بنك البحرين الصحي بالدير مافي مواعيد واليوم تاريخ 9/4 يعني شخص مريض لازم يحجز موعد قبل اسبوع ليش اعلم الغيب انا. |
تم التواصل مع المراجعة وتوضيح الية حجز المواعيد بشكل مسبق وعن طريق الحضور الشخصي ، تفهمت المراجعة الموضوع وكانت شاكرة للتواصل معها . |
NDC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-04-95014 | 4/9/2025 12:00:00 AM | 4/16/2025 8:23:40 AM | 4/10/2025 12:00:00 AM | ||||||
7504 | السيد مصطفى بدر | 39611177 | قسم التمريض الموظفة على الاستقبال تتكلم بالهاتف اكثر من 10 دقائق وحتى انها لا تهتم بالمراجعين ولا يوجد بالغرف اي موظف يهتم في المراجعين |
تم التواصل مع المراجع من قبل مسئولة قسم التمريض للتحقق من الامر ، وتم الاجتماع مع الموظفين والتنبيه على تقديم افضل الخدمات للمراجعين وعد استخدام الهاتف اثناء العمل . |
NDC | Administrative | Complaint | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10924 | 10924 | 25-04-52293 | 3/6/2025 12:00:00 AM | 4/16/2025 8:30:13 AM | 3/11/2025 12:00:00 AM | |||||||
7505 | Ahmed AlHamad | 811102599 | 39114445 | mannschaft4ever@gmail.com | السلام عليكم بعد التحية و السلام ،، أنا عنواني على مركز جدحفص الصحي و قد واجهت صعوبة في الحصول على خدمة المساعدات الطبية حيث انه لدي مولود و عندي هذه الخدمة و لكن حلما راجعت المركز للحصول على الحفاظات للمولود يقولون لا يتوفر و الان ما يقارب شهر كامل و نحتاج الحفاظات و يردون علينا لا يوجد في المخازن! هل يعقل انه فقط هذا القياس لمولود عمره شهرين لا يوجد !! و قد حاولت منهم ان يعطوني حلاً ، خاطبت مديرة ادارة المركز السيدة مريم عيسى و قالت لي ادخل على خدمة تواصل و قدم شكوى بذلك! و كما نواجه صعوبة في التواصل مع خدمة الرعاية في مركز جدحفص ، حيث اننا نحتاج للمستلزمات و المساعدات للمولود احيانا ً تنفذ الحفاظات في الفترة المسائية و لا نجد توفر الخدمة الا في فترة صباحية و الصعوبة في المراجعة لان وقت دوامي حكومي من الساعة 7 الى الساعة 2:30 و هو نفس وقت دوام الرعاية و اذكر لكم تاريخ الزيارات للمركز التي كلما ذهبت للحصول على الحفاظات ارجع للمنزل خالي اليدين: 5/4/2025 13/4/2025 ارجوا منكم ايجاد الحل لطلبي هذا و لكم جزيل الشكر و الامتنان و السلام عليكم |
تم الاتصال بالمريض والاستماع للشكوى وتم شرح آلية التوزيع، وقد تم عرض أن يتم اعطاءه مقاس آخر في حال كان المقاس مناسب وسوف يستمر بأخذه بما يتناسب مع عمر الطفل اسمهان العرادي |
JHC | Legal | Complaint | Facilities and Services | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 25-04-29911 | 4/13/2025 12:00:00 AM | 4/16/2025 10:55:28 AM | 4/16/2025 12:00:00 AM | |||||
7506 | ALI EBRAHIM MAKI ALKHALOO | 850706181 | 39834567 | aliyanni300@gmail.com | ذهبت الى مركز انجنير تاريخ ١٤ في مدينة عيسى لتلقي العلاج في الساعه ٩.٤٥ دقيقه تقريبا ليلا، حيث اعاني بارتفاع حراره وتعب في شديد في الجسم، بعد دخولي لغرفه المعاينه رقم ١، وبعد المعاينه قال لي بان حالتي مستقره وليست مستعجله ولا يستدعي دخولك على الطبيب واخد العلاج، وانما يجب عليي المجىء يوم ثاني!!! انا مواطن ومريض وحالتي تعبانه شلون يتم تأجيل علاجي؟ وهل المراكز الصحيه فقط لحالات معينه |
بعد استلام الشكوى تم الاتصال بالمراجع لمعرفة التفاصيل. وفي الحديث مع مقدم الشكوى تم شرح نظام الرعاية العاجلة ودور قسم التمريض في تصنيف المرضى حسب النظام المتبع في مراكز الرعاية الصحية الاولية، وعند النظر في الملف الإلكتروني للمريض ;كان يشتكي من صداع خفيف والم في الجسم حسب تعبيره كان قياس درجة حرارة المريض (37.5) وقياس الضغط (67/102)، نسبة الأكسجين في الدم 97 %، حسب المؤشرات تم تصنيفها ضمن الحالات (ذو المستوى الخامس) تبع نظام التصنيف المتبع من ثم تم توجيه المراجع لقسم التسجيل لأخذ موعد على الطبيب. |
YAE | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-96492 | 4/16/2025 12:00:00 AM | 4/17/2025 7:25:19 AM | 4/16/2025 12:00:00 AM | |||||
7507 | فضه علي احمد | 66305669 | اطلب او قترح استلام الادوية الخاص بي من المركز التابع لي مركز الكويت الصحي وذلك تسهيل لي شاكرين حسن تعاونكم |
تم التواصل مع المريض واخباره برفع المقترح الى ادارة الصيدلية المريض يستعمل دواء cipralex |
ZHC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 25-04-94246 | 4/7/2025 12:00:00 AM | 4/17/2025 9:17:35 AM | 4/7/2025 12:00:00 AM | ||||||||
7508 | نور الدين عباس | 34551665 | الرجاء توفير الدواء في مركز الكويت الصحي |
المريض يستعمل دواء zyprexa تم التواصل معه واعلامه بانه سيتم رفع الاقتراح الى ادارة الصيدلية |
ZHC | Administrative | Suggestion | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 25-04-57464 | 3/10/2025 12:00:00 AM | 4/17/2025 9:21:36 AM | 3/10/2025 12:00:00 AM | ||||||||
7509 | huda salman | 801111005 | 39683260 | ذهبت اول يارة بتاريخ 24 مارس وقالت لي اختصاصية العلاج الطبيعي ان الموعد القادم سوف يرسل على تطبيق صحتي وانتظرت لمدة ولم يصلني الموعد يرجى التواصل معي |
تم التواصل مع صاحبة الاستفسار واعطاءها الموعد والوقت . |
AAK | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-04-27367 | 4/15/2025 12:00:00 AM | 4/17/2025 1:01:12 PM | 4/17/2025 12:00:00 AM | ||||||
7510 | MOHAMED MUKHTAR A. KARAM | 791011534 | 39331956 | mohdahmed1979@icloud.com | مرحبا. لقد قمت مؤخرًا بتحديث اسمي في جواز السفر والبطاقة الذكية. أطلب منكم تعديل اسمي في سجلاتكم. لقد قمت بتنزيل تطعيم الحج الخاص بي من موقع وزارة الصحة ووجدت أن الاسم القديم مكتوب وهو غير متوافق مع بطاقة الهوية الوطنية . يرجى تعديل اسمي في أقرب وقت ممكن لإكمال إجراءات الحج الخاصة بي. و مرفق بطيه نسخة من البطاقة الشخصي |
تم التواصل مع العميل والطلب منه احضار البطاقة السكانية لتحديث البيانات الشخصية |
YAE | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-71598 | 4/20/2025 12:00:00 AM | 4/20/2025 9:27:09 AM | 4/20/2025 12:00:00 AM | |||||
7511 | محمد عايض | 32213613 | تم الانتظار اكثر من ٤٥ دقيقه دون وجود موظف الاستقبال الخاصة بقسم رعاية الامومة والطفولة بمركز الرفاع الشرقي الصحي |
تم التواصل مع صاحب الشكوى وذكر ان الموظفة كانت في اجتماع وقت حضوره وايضا تم منحه موعد ثابتا لمراجعته وقد تقبل الامر وشكر الادارة و كما تم ارسال موظف بديل عن الموظفة لتغطية العمل وضمان سير العمل بشكل سلس |
SABKAK | Administrative | Complaint | Waiting Period | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-48597 | 4/16/2025 12:00:00 AM | 4/20/2025 9:55:33 AM | 4/20/2025 12:00:00 AM | |||||||
7512 | NOMAN HASN ISA HASAN | 33939171 | أتقدم بالشكر الجزيل والتقدير الكبير للجميع من الموظفين والأطباء لتفانيهم والإنسانية الرفيعة المستوى في التعامل وكذلك في عدم التأخير في المراجعات والإنتظار أن ما يبدله عموم العاملين ليس فقط واجب الوظيفة والعمل بلأنه تفاني أنساني ولا يمكنني أن أحصر ولكن العموم يستحقون الكتابه عنهم وشكرهم ونسأل الله تعالى أن يكون في ميزان حسناتهم ونأن يكتب لهم الله تعالى الدرجات في الدارين ويجزيهم الخير وتفضلوا بقبول فائق التقدير والأحترام |
تم إيصال الشكر لجميع موظفي المرطز كما تم التواصل مع المراجع وشكره على إيجابيته |
BHC | Administrative | Appreciation | Administrative – behavioral and Communication | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 25-04-73560 | 4/15/2025 12:00:00 AM | 5/20/2025 11:54:55 AM | 4/17/2025 12:00:00 AM | |||||||
7514 | NASSER AHMED QASSIM MALIK | 010101020 | 32222844 | nasserqmalik59@gmail.com | My CPR Number is 010101020 I updated my address and my health clinic is still yousif engineer has still not updated (it must be bilad al qadeem) please change it for me |
تم التواصل مع العميل وتحديث بيانات البطاقة الشخصية |
YAE | Administrative | Complaint | Facilities and Services | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-21861 | 4/20/2025 12:00:00 AM | 4/20/2025 2:38:32 PM | 4/20/2025 12:00:00 AM | |||||
7515 | الحسن | 991112253 | 66906790 | اود الاشارة الى ان بعض الاجراءات البسيطة في مراكز الرعاية الصحية مثل ازالة خيوط الخزعة الجلدية تتطلب امرا من الطبيب وهذا غير منطقي ، جرح الخزعة غالبا صغير وسطحي ويمكن لاي ممرض مؤهل التعامل معه بسهوله دون الحاجة للدخول الى الطبيب. هذا الاجراء يشكل ضغطا على الاطباء ويزيد من وقت الانتظار ويشغل العيادات بحالات بسيطة على حساب الحالات الاهم . اتفهم ان بعض الجروح تستدعي تقييم الطبيب لكن جرح الخزعة لايستدعي كل هذا التعقيد كما ان المرضى اللذين يراجعون بعد الساعه 3 مساءا ( بسبب العمل غالبا ( يطلب منهم الانتظار لايام وقت الاجازة مثلا يوم الخميس على سبيل المثال ( او التوجه الى قسم الطوارئ في مركز صحي اخر ، فقط لازالة خيط ، نرجو اعادة النظر والسماح للتمريض باجراء هذه الخدمة مباشرة لتخفيف العبئ وتحسين الخدمة . |
تم التواصل مع المراجع وكان لديه مقترح بخصوص الجروح البسيطة وازالة الخزعة الجلديه لاداعي للدخول على الطبيب يتم التاعامل مع الحالة من قبل التمريض فقط لتسهيل على المراجع وتخفيف الضغط على الاطباء وتم التوضيح بان هذه الحالات يجب الدخول على الطبيب حسب البروتوكول المتبع من الادارة لجميع المؤسسات الصحية ولكي لا يتعرض المريض لمضاعفات وتسوء حالته الصحية كالالتهاب في موضع الجرح والاحتياج لابر التسمم وهذه الاجراءات الوقائية تتم من قبل تقييم الطبيب لها والممرض ليس لديه اي صلاحيات لذلك. |
NDC | Proffesional | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-04-71104 | 4/19/2025 12:00:00 AM | 4/21/2025 11:52:37 AM | 4/20/2025 12:00:00 AM | ||||||
7516 | Dalal Alramadan | 36387838 | رحت مركز الشيخ عبدالله بن خالد الصحي الساعة 6.24 دقيقه ورقمي كان 20 وانتظرت لين بدت المواعيد وجا دور رقمي وتوجهت للكونتر ارقم 1 وكان معاي عيالي اثنين مرضا وعطيت الموظفه البطايق وردت علي بنرفزة وخياس انه رقم واحد بس حق مريضين قلت لها مادري انه حق كل بطاقه رقم مشيني اليوم عيالي مرضى وابني لازم اوصله المدرسه لان عنده اختبار عقب الموعد ومره ثانيه اخذ رقمين مارضت وقالت لي اختاري بطاقه وشيلي الثانيه وروحي خذي رقم مع انه الموظفة في الكونتر اللي جنبها رقم 3 اخذت مواعيد لاكثر من مريض برقم واحد فقط لكن هذه الموظفة شديدة العصبيه مع اغلب المرضى وصارلي ثلاث اسبابيع ارجعها هي نفسها موظفة بكونتر 1 علشان تحديث معلومات برنامج صحتي مانقدر نحجز موعد وكل مارحت لها تقولي البرنامج مايفتح عندها وانه بتتصل فيني بعدين ومن ثلاث اسابيع ورقم تلفوني معلق على الكونتر عندها واليوم نفس الشي خذت رقمي ومشتني وهي معصبه بحجة الزحمة والمواعيد كثيرة وتقولي روحي اشتكي للادارة دام مب عاجبك فهل تقليل احترام المرضى وذويهم اصبح شيء عادي لكي تستهتر به ولا يهمها اذا تقدم احد بشكوى ضدها |
تم التواصل مع صاحبة الشكوى وتم ابلاغها بان ادارة المركز لا تقبل بهذا النوع من التعامل مع المراجعين وسيتم تعميم ذلك على جميع الموظفين مع التاكد على ان ادارة مراكز الرعاية الصحية الاولية لا ترضى باي اساءة في التعامل . |
SABKAK | Administrative | Complaint | Behavioral | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-82236 | 4/20/2025 12:00:00 AM | 4/21/2025 12:02:33 PM | 4/21/2025 12:00:00 AM | |||||||
7517 | محمد حمدان | 930910702 | 66661005 | السلام عليكم ورحمة الله وبركاته الى من يهمه الامر ، تحية طيبة وبعد اود ان ارفع لسيادتكم شكوى بخصوص الموعد الذي تم تحديده لابنتي لتلقي التطعيم حيث تم اعطاؤنا موعدا في تمام الساعة 10:30 صباحا ، وعند حضورنا في الوقت المحدد فوجئنا بان الموعد قد تاجل الى الساعة 11:45 صباحا دون ارسال رسالة او تنبيه علما بان استراحة الاطباء تنتهي الساعة 11 ، هذا التاخير غير المبرر ادى الى انتظارنا في المستشفى لمدة ساعة ونصف تقريبا ، وهو امر مرهق خاصة في ظل وجود طفلة رضيعة . كما انه من غير المقبول تحديد مواعيد في اوقات غير فعاله او لا تتناسب مع جدول عمل الكادر الطبي . نرجو منكم النظر في هذه الملاحظة واتخاذ الاجراءات اللازمة لضمان تنظيم هذه المواعيد بشكل دقيق وتفادي تكرار هذه المواقف مستقبلا . شاكرين تعاونكم وحرصكم الدائم على راحة المرضى . مع خالص التقدير الرقم الشخصي للبنت : 250252252 |
تم التواصل مع المراجع والاستماع لما حصل في ذلك اليوم وتم التحقيق مع قسم التسجيل وتبين بانه الطبيب الذي تم تسجيل الطفل عليه كان في اجازة مرضية وتم تحويل قائمة المرضى على طبيب اخر مما تسبب في تغيير توقيت بعض المواعيد ولم يسعفنا الوقت للتواصل مع جميع المرضى لابلاغهم بتغيير الوقت ، وللعلم تواصل قسم السجلات مع الطبيب لمعاينته قبل موعده المسجل وتم ذلك في تمام الساعة 11:15. تم توضيح الامر للمراجع والاعتذار منه وبدوره ابدى تفهمه وتعاونه مع الموقف . |
NDC | Administrative | Complaint | Appointments | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-04-29558 | 4/17/2025 12:00:00 AM | 4/21/2025 12:32:53 PM | 4/17/2025 12:00:00 AM | ||||||
7518 | zahra ali isa | 550076573 | 39198321 | د زهرة تتأخر في علاج المرضى ويزدحم المرضى عند باب غرفتها نريد أن نبدلها بكتورة أخرى كطبيبة لعائلتنا |
تم التواصل مع صاحبة الشكوى وعمل اللازم |
BHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 25-04-53289 | 4/16/2025 12:00:00 AM | 4/21/2025 1:02:35 PM | 4/17/2025 12:00:00 AM | ||||||
7519 | حليمه سلمان | 720700280 | 36084433 | السلام عليكم ورحمة الله وبركاته اتقدم اليكم بهذه الشكوى راجية منكم بسرعة التدخل واتخاذ الاجراءات اللازمة بشان الوضع البيئي الغير صحي الناتج عن تجمع القمامة بشكل مستمر داخ المركز الصحي لمنطقة الدير واللذي يقع مباشرة خلف المنزل .. لقد تسبب هذا الوضع في انتشار الحشرات الضارة كالصراصير والبعوض اضافة الى ضهور الفئران مما يشكل خطرا صحيا كبيرا علينا وعلى الاطفال وكبار السن في المنطقة . نلتمس منكم النظر في الامر بشكل عاجل واتخاذ الاجراءات الكفيلة بازالة النفايات بشكل دوري ومنظم والعمل على تعقيم المنطقة لمنع انتشار الامراض شاكرين لكم تعاونكم وجهودكم المستمرة. |
تم التواصل مع المراجعة وشكرها على ملاحظتها وتوضيح الامر بانه بسبب عدم وجود عامل زراعة ثابت في المركز تسبب بحدوث هذه المشكلة وبالرغم من حملات التنظيف اللتي يقوم بها منظفي المركز الا ان يوم واحد يشتد به تيار الهواء كفي بتراكم الاوساخ مرة اخرى وللعلم سيتم حل المشكلة بالقريب العاجل حسب افادة الجهة المعنية بالتعاقد مع شركة لتنظيف وتنسيق الزراعة في المركز. |
NDC | Administrative | Complaint | Administrative - Other | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-04-78748 | 4/13/2025 12:00:00 AM | 4/21/2025 1:05:06 PM | 4/20/2025 12:00:00 AM | ||||||
7520 | صفا مرهون | 870704400 | 36181363 | Safarmarhon@gmail.com | السلام عليكم غيرت عنواني من فترة وحدثت بياناتي إلا أني لا اسطيع الذهاب إلى مركز جدحفص الصحي لأني لازالت على مستشفى الكويت الصحي 870704400 العنوان: H:561 R: 3513 JEBLAT HIBSHI 435 |
تم التواصل مع المريضه و تم تحديث بيانات المريضه في نظام المواعيد و تم ابلاغ المريضه بضرورة الحضور للمركز الصحي لملىئ استمارة اختر طبيبك الى ان يتم فتح النظام مرة اخرى و اختيار طبيب العائلة
شكرا |
JHC | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-30894 | 4/21/2025 12:00:00 AM | 4/22/2025 10:02:13 AM | 4/22/2025 12:00:00 AM | |||||
7521 | Soma Awasthi | 701012226 | 97333364029 | soma.awasthi@hotmail.com | Dear Sir, I am stay in Karbabad area, but in Sehati app I see my health center is Youif Engineer Isa town. Can you please rectify my health center as per my CPR my health center should be Jidhafs. Thanks Soma Santosh Kumar Awasthi |
The patient was contacted, and her address information was updated. She is now affiliated with the Jidhafs Health Center. The patient was also informed of the need to visit the health center to fill out the "Choose Your Doctor" form so she can book appointments online.
thank you |
JHC | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-88897 | 4/21/2025 12:00:00 AM | 4/22/2025 10:10:03 AM | 4/22/2025 12:00:00 AM | |||||
7522 | Bentalhuda Fakhar | 960806296 | 66628826 | drbentalhuda_96@hotmail.com | السلام عليكم و رحمة الله و بركاته قبل اسبوعين اخذت اوراق طلب تحويل امي من مركز البحرين و الكويت الى مركز جدحفص ،، اخبروني ان في نفس اليوم سوف يتم الرد في حال القبول او الرفض ،، لم استلم اي رد منهم ،، راجعت الاداره بعد الاسبوع لأتفاجأ بالرفض للتحويل ،،، سالتها اذا ممكن احد اكلمه او اتواصل معه بهذا الخصوص فارسلتني الى دكتوره و اخبرتني بالاول بانها ليست من تقرر ثم اخبرتني بان لا حاجة لوالدتي بالتحويل تستطيع السياقه فلتذهب بالسياره ،، هذا كان كلام الاداره ،، ارفقت معكم الرساله التي سلمتها ،، و للتوضيح والديت بسبب الدوالي لا تسوق لاماكن بعيده ،، فاضطر ان احضر من المالجية لجدحفص و اخذها لمستشفى المالجية ثم ارجاعها ،، و لو تكرمو و قبلو التحويل سيكون اسهل لها ان تذهب حيث هي ساكنه مع جدتي الارمله و بيتها يبعد دقيقتان عم المستشفى فقط ،، و للعلم جدتي الارملة ليس معها احد في المنزل فوالدتي الوحيده الي ترعاها و تجالسها ،، و جدتي صاحبة امراض مزمنه ايضيا ،، فلو تكرمت بالنظر في الامر ،، و قبول التحويل لوالدتي ،، و اذا لا يمكن الرجاء ايضا الرد و اخبارنا بما يلزم لقبولها لتستفيد من خدمات مستشفى ج |
تم التواصل مع ابنه المريضه و اخبارها ان المريضه بحسب زياراتها الى المركز الصحي و بحسب التقارير الطبية فأنها لا تحتاج الى اصدار بطاقة تحويل العلاج وان من حق المراجعين مراجعه المركز الصحي الاقرب في حالات الطوارئ و الحالات المستعجله اما باقي الحالات الغير طارئة ف يمكن للمراجعه مراجعه المركز الصحي التابع لمنطقة سكنها
شكرا |
JHC | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-46645 | 4/21/2025 12:00:00 AM | 4/22/2025 10:28:36 AM | 4/22/2025 12:00:00 AM | |||||
7523 | عبدالله شريده قاسم | لا يوجد | 33310208 | بانه اضاعت وقت في المستشفى للاسف عدم الرضى عن الاداره والاستقبال |
تم الاتصال بالمراجع ولم يتم الرد الرد: يتم الشرح للمراجع اليه التسجيل وفي حال كان التصنيف اعيادي سيتم التسجيل على اقرب موعد ان كان بعد ساعات ام لليوم التالي. |
HKC | Administrative | Complaint | Waiting Period | Administration | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 25-04-37733 | 4/8/2025 12:00:00 AM | 4/22/2025 11:05:41 AM | 4/10/2025 12:00:00 AM | ||||||
7524 | لايوجد | لا يوجد | 36444575 | قسم الامومه الطفوله / متابعه الحمل اعرف جيدا انني لست معفيه لان زوجي يعمي في القطاع الخاص ودائما اجري التراساوند في الخارج اعطتني الطبيبه موعد التراساوند وعندما خرجت اعطتني موظفه الكونتر الموعد مرتان جئت في الموعد في الصباح وتم تمزيق الموعد بكل بساطه لانك لست معفيه يجب ان تكونوا فضل لست بحاجه لذلك معامله سيئه |
تم التواصل مع المراجعه واخذ معلومات الموعد وسيتم تنبيه الموظفه بالتعامل الحسن مع الموظفين |
HKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 25-04-67816 | 4/6/2025 12:00:00 AM | 4/22/2025 11:12:58 AM | 4/8/2025 12:00:00 AM | ||||||
7525 | ابو ناصر | لا يوجد | 33184126 | alhomri661@gmail.com | قسم الاسنان
حضور من الساعه السادسه صباح ثم قطع موعد وعند وقت دخولي عاد الدكتور تغير موظفه الاستقبال بخريطه النظام واعطاني موعد اخر وعند قدومي للموعد الاخر تتعذر بعدم وجود مجال |
تم الاتصال بالمراجع لاخذ معلومات الشكوى ولم يتم الرد تم مسبقا التنبيه على نظام التسجيل في الاسنان والتركيز عند اعطاء المواعيد |
HKC | Administrative | Complaint | Service Quality | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 25-04-46761 | 4/7/2025 12:00:00 AM | 4/22/2025 11:17:26 AM | 4/9/2025 12:00:00 AM | |||||
7526 | خالد عبدالعزيز | لا يوجد | 33195113 | الاستقبال : موظف الاستقبال يتعامل باستعلاء على المراجعين , لايؤدي الوظيفه بشكل جيد 23/01/2025 14:10 |
تم التواصل مع المراجع واخذ معلومات الشكوى وتم التنبيه مسبقا على الموظفين بحسن التعامل لكل لا تتكرر المشكله |
HKC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 25-04-76500 | 4/13/2025 12:00:00 AM | 4/22/2025 11:20:45 AM | 4/15/2025 12:00:00 AM | ||||||
7527 | لايوجد | لا يوجد | 32234323 | عدم التجاوب مع حاله مريض للعلم بان المريض طفله في سن 9 سنوات حيث قام بطردي من داخل الغرفه ورفض التساعد معي . دون ان يسمع الاسباب. |
تم الاتصال بالمراجع وعدم الرد وسيتم ارسال الشكوى لمسؤله قسم الاطباء لاتخاذ الاجراء المناسب |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 25-04-02329 | 4/14/2025 12:00:00 AM | 4/22/2025 11:26:31 AM | 4/21/2025 12:00:00 AM | ||||||
7528 | بدور خالد | 38866086 | iambudoor@gmail.com | الصيدليه تقديم مراجعه بدون رقم من قبل الصيدليه ثم التشاجر قبل المراجعه المقدمه على الارقام - وعدم وجود امن لتفادي مشاجره المراجعه التي اصرت على التلاسن معي والصراخ حتى اخر الممر امام المراجعين الاخرين - الصيدليه متحيزه |
تم الاتصال بالمراجعه ولا يوجد رد وتم مسبقا تعديل جدول الحراس لتنظيم هذه الامور مع المراجعين |
HKC | Administrative | Complaint | Service Quality | Pharmacy | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11987 | 11987 | 25-04-74020 | 4/10/2025 12:00:00 AM | 4/22/2025 11:31:17 AM | 4/21/2025 12:00:00 AM | ||||||
7529 | Ahmed Malik | 39634498 | I cannot make an appointment with Sehati |
تم التواصل مع العميل وافادته بضرورة اختيار طبيب العائلة ليتمكن من الحجز الالكتروني |
BQC | Administrative | Enquiry | Administrative – eservices and informatics | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-04-44873 | 4/20/2025 12:00:00 AM | 5/14/2025 1:55:47 PM | 4/20/2025 12:00:00 AM | |||||||
7530 | Fatima Almahari | 39826444 | I came to the hospital bilad alqadeem , I had an appointment at 5:30 with Dr Janat . Its almost 6 & she still not here yet. I am very disappointed . My blood sugar is running low & shes still not here yet |
تم التواصل مع العميله من قبل المعنيين وتم التوضيح لها اولا ان الموعد لم يكن مع الدكتورة جنات، وشرح نظام المواعيد في المركز مع احتمالية التأخر في بعض الاحيان لوجود حالات طارئة او امور تتعلق بالمورضى الاخرين . كما تم رفع ملاحظاتها ومناقشتها مع الطبيبة المعنية للعمل حسب البروتوكول والانظمه المتبعه بمراكز الرعاية الصحية الاولية كما نؤكد دائما على تقديم افضل الخدمات الصحية للجميع |
BQC | Administrative | Complaint | Administrative – waiting time | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-04-76596 | 4/21/2025 12:00:00 AM | 4/22/2025 2:21:51 PM | 4/22/2025 12:00:00 AM | |||||||
7531 | Asma Ramadan | 791207510 | 33041353 | asmaramadan02@gmail.com | سلام عليكم إلى المعنين في وزارة الصحة انا مريضة ربو مزمن حساسيه ولا استطيع الخروج في جو مغبر مثل اليوم لانه يزيد من مرضي واواجه مشكله مع العمل عند الغياب ولتوفير عذر طبي يتطلب الخروج ونفس المشكله يتسبب لي بزياده المرض بسبب تعرضي للغبار اتمنا ان تجدو لنا حل بان يكون لنا موعد عن بعد وحصولنا على عدر طبي بدون خروجنا وتعرضنا للغبار وزيادة المرض بالدات مرضى الربو والجيوب تواصلت مع المركز الصحي واخت موعد ورفض الطبيب اعطائي عدر وطلب حضوري شخصي للحصول عليه على الرغم من توضيح حالتي الصحيه له وكدلك مدكور في ملفي الطبي حالتي الصحيه وصعوبت خروجي في هادا الجو والاطباء نفسهم ينصحوني بعدم الخروج في جو مغبر لانه يزيد من المرض.........
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كتبي تم التواصل مع العميلة وتوضيح عدم امكانية اعطاء الاجازة المرضية دون تواجد المريض الفعلي حسبا للوائح و الانظمة د. فاطة الحرز |
JHC | Administrative | Complaint | Policy & Procedure | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 25-04-62210 | 4/15/2025 12:00:00 AM | 4/23/2025 5:56:50 AM | 4/23/2025 12:00:00 AM | |||||
7532 | Abdulla Ali | 771104049 | 36169663 | sadfountun1974@gmail.com | عندي اجازه مرضيه من مركز جدحفص الصحي من الدكتوره ايمان غرفه 8 ولم تم باصدارها وقت بزياره المركز الساعه الثالثه وقمت بالكلام مع الدكتوره فاطمة الحرز وقالت تم اصدار الاجازه بعد ساعه راح تكون في النظام والى الان لم اجد شي في النظام علما بان لدي تطبيق خاص بالعمل ولابد من ارفاق الاجازه للموافقه او اعتبر غائب وينخصم من راتبي ولا استطيع ارفاقها في يوم ثاني ارجو منكم المساعده |
JHC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-77495 | 4/22/2025 12:00:00 AM | 5/5/2025 9:27:03 AM | 4/25/2025 12:00:00 AM | ||||||
7533 | maryam abdulla | 870603612 | 33922749 | السلام عليكم .. لدي مشكله في تحديد المركز الصحي في برنامج صحتي لحجز المواعيد .. حيث ذهبت الى مركز سلمان الصحي بمنطقه سكني المحرق وتم تحديث عنواني وتصحيح الوضع واختيار طبيب العائله الا ان عند اخذ موعد في هذا الاسبوع تم ظهور انني اتبع مركز مدينه حمد الصحي .. يرجى النظر في الموضوع وكذلك زوجي يواجه نفس المشكله ( عبدالله جاسم غالب الرقم الشخصي 891009396(وحل المشكله مع الشكر الجزيل |
تم التواصل مع العميل وحل المشكلة في النظام والتاكد من تحويله على طبيب عائلة في مركز الشيخ سلمان الصحي |
SSC | Administrative | Complaint | Administrative - Other | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-26484 | 4/23/2025 12:00:00 AM | 4/28/2025 9:37:04 AM | 4/23/2025 12:00:00 AM | ||||||
7534 | Mariam Ahmed | 32110221 | لقد ضاق بي ضرعًا يا وزاره الصحه السلام عليكم ورحمة وبركاته لقد ذهبت الى مستشفى البلاد القديم للمعالجه و لم يتم اعطائي موعد علمًا بانني ذهبت لاصابتي بحروق في يدي ،، اين نذهب و كيف نتعالج هل يستطيع مريض الصبر على الم المرض او الحروق الرجاء منكم زياده المواعيد للمستشفى الكل ضاق به ذرعًا علمًا بانه كل مره اذهب للمستشفى لا استطيع الحصول على موعد حتى لو ذهبنا الظهر و كذلك تمديد وقت المستشفى ،، الى الساعه ١٠ او ١٢ مساء رقم التواصل 32110221 اريد حل المشكله |
تم التأكد من ملف المريضة وتبين انه تم تسجيلها على قسم التصنيف ولم يتم تصنيفها كحالة طارئة لان اثر الحرق صغير ومن يوم الامس. وتم التواصل مع المريضه وتم شرح لها نظام المواعيد و نظام التصنيف للحالات المستعجلة وطرق حجز المواعيد المسبقة |
BQC | Administrative | Complaint | Administrative - appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-04-54236 | 4/23/2025 12:00:00 AM | 4/23/2025 11:40:04 AM | 4/23/2025 12:00:00 AM | |||||||
7535 | NADA HAMEED HASAN HAMDAN | 820504718 | 66966673 | nadahamid@hotmail.com | الشكوى بشأن ما تعرضت له ابنتي، البالغة من العمر 9 سنوات، من سوء في الخدمة الطبية أثناء مراجعتنا لمركز يوسف أنجنير الصحي بتاريخ 21 أبريل 2025، وذلك بين الساعة 8:00 إلى 9:00 مساءً. |
تم التواصل مع والدة المريضة والاستفسار عما حدث وكانت الشكوى على طريقة التعامل من قبل الطبيب وعدم صرف مغذي الوريد للطفلة وعدم وصف دواء شرب لها بدل الحبوب سيتم التواصل مع الطبيب |
YAE | Administrative | Complaint | Administrative - Other | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-13427 | 4/23/2025 12:00:00 AM | 4/27/2025 8:46:34 AM | 4/23/2025 12:00:00 AM | |||||
7536 | eman alkaabi | 33133525 | اليوم رحت حق تطعيم للحج الاستقبال قالت راجعي التمريض راجعت التمريض قالت مب متوفر الطعيم الا واحد ومارضت تعطيني اياه وقالت تعالي بكره رجعت الرسبشن حق حجز موعد للفتره المسائية قالت الموظفه ماتقدر تعالي باجر الصبح حق نحجز لج والعصر تاخذينه انا موظفه في دائره حكوميه مايصير استاذن كل شوي والمعامله زفت والموظفين في مركز راقدين مايبون يشتغلون جربت الحجز من التطبيق مايصير والحل ؟؟ |
تم التواصل مع صاحب الشكوى وتبين ان المشكلة في عدم اكمال استمارة اختر طبيك في التطبيق مما ادى الى تعذر حجز الموعد عن تطبيق صحتي |
SABKAK | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-04-60494 | 4/23/2025 12:00:00 AM | 4/24/2025 12:30:56 PM | 4/24/2025 12:00:00 AM | |||||||
7537 | يوسف إسماعيل عبد الكريم طالب | 950404217 | 97339772999 | prochampbhr@gmail.com | الموضوع: اقتراح لتعزيز خدمات الصحة النفسية في المراكز الصحية السلام عليكم ورحمة الله وبركاته، تحية طيبة وبعد، نظرًا لأهمية الصحة النفسية وتأثيرها المباشر على جودة حياة الفرد والمجتمع، أتقدم إلى معاليكم باقتراح يهدف إلى تطوير خدمات الصحة النفسية ضمن مراكز الرعاية الصحية الأولية، ويتضمن ما يلي: 1. توفير عيادات متخصصة بالصحة النفسية في جميع المراكز الصحية، بحيث تضم أطباء نفسيين واختصاصيين اجتماعيين ونفسيين مؤهلين لتقديم الاستشارات والعلاج السلوكي والدعم النفسي. 2. إطلاق حملات توعوية مستمرة عبر وسائل الإعلام والمدارس والجامعات حول أهمية الصحة النفسية، وكيفية طلب المساعدة، وذلك بهدف كسر حاجز الخوف والوصمة المجتمعية. 3. إنشاء خط ساخن مجاني للدعم النفسي يعمل على مدار الساعة، ويُدار من قبل كوادر متخصصة، للتعامل مع الحالات الطارئة وتقديم الاستشارات الفورية. 4. دمج برامج الصحة النفسية في نظام التأمين الصحي لتشجيع الأفراد على تلقي العلاج دون أعباء مالية. أثق بأن هذه المبادرات ستُسهم في خلق مجتمع أكثر توازنًا وصحة، وسترفع من وعي الأفراد بأهمية الوقاية و العلاج النفسي |
السلام عليكم تم الاتصال بالمراجع ولم يتم الرد عالهاتف يوجد لديه اكثر من استفسار سأسرد كل نقطه على حده المواضيع التي تم طرحها من الصحه النفسية والرقميه مواضيع مهمة في حياتنا المعاصرة ونحتاج لتفعيلها وسيتم مناقشتها وإرسالها للإدارة ليتم وضع آليه لمثل هذه الإقتراحات لتفعيلها مستقبلا بالمراكز الصحية وبالنسبة لحملات التوعيه يتم بشكل مستمر بث بعض النقاط التي يتم مناقشتها وعمل لها برامج وتوعيه لبعض الأمراض وبعض الآليات والسياسات ليتم توضيحها للمراجعين
وبالنسبة لزيادة عدد المراكز فالمراكطز الصحية منتشره في كل المناطق ويتم زيادة عددها على حسن الكثافة السكانية وفي كل منطقة ستجد مركز او اكثر من مركز وتم تحديد الرفاع فيوجد في الرفاع الشرقي مركز الشيخ عبدالله وهناك مركز آخر بالقرب منه لا يبعد سوى دقائق مركز حمد كانو الصحي يعمل 24 ساعه وفي مدينة حمد يوجد مركزين في الدوار الرابع والدوار 17 وفي كل المناطق يوجد كذلك مثل مدينة عيسى ويوسف انجنير مع تحياتي إسماعيل درباس إداري مركز حمد كانو الصحي |
HKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-12753 | 4/23/2025 12:00:00 AM | 4/24/2025 12:42:47 PM | 4/24/2025 12:00:00 AM | |||||
7538 | عبدالمجيد | 701103639 | 97366655556 | سلام عليكم أرجو من حضرتكم تغير العنوان من مستشفى BBK hidd إلى مستشفى حمد كانو في الرفاع لجميع البطاقات الهويه: 701103639 750105224 150209550 100105521 130314994 010700552 030507855 061009989 190315717 |
السلام عليكم |
HKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-27530 | 4/23/2025 12:00:00 AM | 4/24/2025 12:55:13 PM | 4/24/2025 12:00:00 AM | ||||||
7539 | Fatima Hassan | 870603140 | 97339661217 | fatima.h.falamrzi@gmail.com | هل يعقل المركز الصحي علشان احجز موعد مافي مواعيد لا فتره صباحيه و مسائيه ،،، |
تم التواصل مع المراجعه وتم إبلاغها بأنه تم فتح جميع المواعيد الموجوده بالنظام من الساعه 7 صباحا حتى 7 مساءا في الايام الدوام الرسمي وشرح آليه عمل المركز والمواعيد الموجوده بالنظام مع تحياتي إداري المركز |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-67007 | 4/23/2025 12:00:00 AM | 4/24/2025 1:03:06 PM | 4/24/2025 12:00:00 AM | |||||
7541 | QUTAIBA ALKHALIDI | 650929713 | 97336323544 | kotb2222@yahoo.com | السلام عليكم ورحمه الله وبركاته اذا دفعت الى المركز الحكومي الساعه 11:30 مساء ولنفس المريض في اليوم التالي الساعه 2:30 بعد الظهر هل اضطر للدفع مره اخرى ولم يمضي على الوقت 24 ساعه كما زعم موظف الاستقبال في مركز حمد كانو في تاريخ 26 ابريل سنه 25 فاضطرني الى الذهاب الى العلاج الخاص بعد ان ارتفعت درجه حراره الولد الى 39 درجه مئويه ونصف ارجو الاجابه على هذا السؤال وشكرا لتعاونكم فان كان من حقي عدم الدفع اقدم شكواي وان لم يكن لي ذلك فاكون قد استفدت من هذه المعلومه |
السلام عليكم تم الإتصال بالمراجع وشرح له آلية المواعيد والرسوم المترتبه على كل خدمه وفي إثناء الحديث مع المراجع يريد ان يتبين وجهة نظر من موضوع ال 24 ساعه فأبلغته بأن تم الإنتهاء من علاج الطفل وكتابة الأدوية اللازمه له من قبل الطبيب ولكن الطبيب أبلغة بالعوده خلال 24 ساعه اذا ارتفعت درجة الحرارة وأبلغته بأن الخدمه ال7 دينار تقتصر على هذه الخدمه مراجعة الطبيب
ولكن المراجع يريد أن يتبين لماذا لا يتم معاينته خلال 24 ساعه اذا ما زال الطفل يحتاج لمتابعة وخصوصا بأن الطفل ارتفعت درجه حرارته وهل هناك نص بهذا الشأن وقانون يخبر بأن تم علاجه خلال هذه الفترة ولا يتم معاينته بعد ذلك خلال الفترة المذكورة
وهذا وتم شرح كل الآلية السياسة المتخذه من قبل المراكز لمثل هذه الحالات وخصوصا بأن المبلغ المدفوع يقع ضمن نظاق الكشف فقط من قبل الطبيب وليس له أي خدمة علاجية أخرى فالأدوية يتم شراؤها من الخارج
وهذا وتم غلق الإستفسار ويريد من المعنيين شرح أكثر من قسم السجلات بالوزارة والقانون الذي وضع لذلك تحياتي إسماعيل درباس إداري مركز حمد كانو |
HKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-04-93120 | 4/27/2025 12:00:00 AM | 4/27/2025 8:52:37 AM | 4/27/2025 12:00:00 AM | |||||
7542 | RUQAYA MOHAMED YAQOOB ALMAS | 970802919 | 32322712 | roqayaalmas@gmail.com | تم استكمال كافة التطعيمات اللازمة للحج، الا انه لوجود خطأ مادي في البيانات المدخله في النظام يظهر في شهادة الحج بانه لم يتم استكمال كافة التطعيمات، وبمراجعة الطبيبه المسؤوله تمت الافادة بانه سيتم عمل اللازم. الا ان شهادة الحج لايزال يتبين منه بانه لم يتم استكمالكافة التطعيمات وذلك على خلاف الواقع مما يستوجب على السادة المعنيين تعديل الخطأ الوارد في شهادتي منعاً لاي عقبات مستقبليه من شأنها التاثير على عمليةالسفر والحج مع الجهات المختصة في المملكة العربية السعود |
يرجى تحويل الشكوى لقسم تقنية المعلومات |
YAE | Administrative | Complaint | Facilities and Services | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-95255 | 4/27/2025 12:00:00 AM | 4/28/2025 2:27:54 PM | 4/27/2025 12:00:00 AM | |||||
7543 | MOHAMED ALI MOHAMED ALORAIBI | 840304560 | 32216667 | aloraibi@gmail.com | لسلام عليكم في البداية حصرت المستشفى الساعة 11 ونص في يوم السبت و قد تم اخذي الى قسم التصنيف و اعطائي موعد الساعة 2:10 ظهرا و قد حضرت المستشفى الساعة 1:50 ظهرا و لكن ما يحزن من عدم احترام الوقت للمريض و ادخال مرضى بسبب معرفتهم الدكتور و الاتصال به و تقديمهم على مرضى ينتظرون ساعة كاملة أمر غير مقبول. و لأكثر من ساعة من الإنتظار و لا حياة لمن تنادي.. إذا كان وقت الموعد يطوف أكثر من ساعة و ماكو اي إحترام للوقت فما فائدة التصنيف و اعطاء موعد و حضور المريض قبل الوقت بمدة و لكن لا يوجد أي مبالي لهذا؟؟؟؟
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تم التواصل مع والد المريض والسؤال عن صجته والاستفسار عن المشكلة وسيتم التواصل مع الطبيب المعني لمعرفة سبب التأخير للتواصل مع الأهل وقد تفهم المريض الموضوع |
YAE | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-90143 | 4/27/2025 12:00:00 AM | 4/28/2025 2:31:47 PM | 4/27/2025 12:00:00 AM | |||||
7544 | يوسف السماهيجي | 011103752 | 39557745 | عدم وجود المواعيد بشكل دائم حتى عند الحضور الشخصي لاتتوفر اي مواعيد ومعاملة الموظفين غير جيدة |
تم التواصل مع المراجع وتوضيح الية حجز المواعيد عن طريق مركز الاتصال 80007000 والموقع الالكتروني وتطبيق صحتي لتجنب الانتظار في المركز وعدم الحصول على موعد |
NDC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-04-05927 | 4/2/2025 12:00:00 AM | 4/27/2025 11:09:06 AM | 4/2/2025 12:00:00 AM | ||||||
7545 | احمد ناجم | 950301663 | 36466691 | لايوجد رد على الهاتف للاستفسار للعلم حاولت الاتصال اكثر من مره ولا يوجد رد من جميع الاقسام للعلم اتصلت على رقم الخط 17478888 رقم هاتف المركز الرسمي ولايوجد رد |
تم التواصل مع المراجع وتوضيح الية الاستفسار و حجز المواعيد عن طريق مركز الاتصال 80007000 والموقع الالكتروني وتطبيق صحتي لتجنب الانتظار في المركز وعدم الحصول على موعد |
NDC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-04-16225 | 4/2/2025 12:00:00 AM | 4/27/2025 11:21:07 AM | 4/2/2025 12:00:00 AM | ||||||
7546 | اسماعيل الحداد | 781104513 | 33072072 | من قبل الساعة العاشرة صباحا لايوجد مواعيد عن طريق الاتصال ولا الحضور في مركز الدير الصحي |
تم التواصل مع المراجع وتوضيح الية حجز المواعيد عن طريق مركز الاتصال 80007000 والموقع الالكتروني وتطبيق صحتي لتجنب الانتظار في المركز وعدم الحصول على موعد |
NDC | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-04-71368 | 4/10/2025 12:00:00 AM | 4/27/2025 12:11:36 PM | 4/10/2025 12:00:00 AM | ||||||
7547 | عبدالعزيزالاحمد | 870803581 | 39999096 | شكوى بسبب احد الدكاترة لم يتم تشخيصي بالطريقة الصحيحة |
تم التواصل مع المريض والاستفسار عن ما حدث وتم التواصل مع الطبيبة المعنية اللتي وضحت بانها ارسلت المريض لقياس الحرارة وعمل التحاليل ولكنه لم يرجع لمتابعة الخطة العلاجية وتم توضيح ذلك للمريض وتفهم الموضوع وشكر الاتصال والتواصل معه |
NDC | Proffesional | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-04-09362 | 4/9/2025 12:00:00 AM | 4/27/2025 12:25:34 PM | 4/9/2025 12:00:00 AM | ||||||
7548 | جعفر علي | 020507240 | 97336773316 | الموضوع: شكوى بشأن رفض صرف العلاج في مركز الدير الصحي أتقدم إليكم بهذه الشكوى بخصوص ما واجهته من معاملة غير مرضية أثناء مراجعتي لمركز الدير الصحي، والتي أثرت بشكل مباشر على حالتي الصحية كمريض يعاني من فقر الدم المنجلي (السكلر). بتاريخ [24/4/2025]، راجعت المركز وتمت معاينتي من قبل الطبيبة المختصة، والتي قامت مشكورة بوصف العلاج اللازم لحالتي. وبعد انتهاء الاستشارة، توجهت مباشرة إلى قسم التمريض لاستلام العلاج، إلا أنني تفاجأت برفض الكادر التمريضي صرف العلاج لي، بحجة أن الوقت قد تجاوز الساعة 6:30 مساءً، حيث وصلت إلى القسم في الساعة 6:36 مساءً فقط. تجدر الإشارة إلى أن سبب تأخري لم يكن إهمالاً مني، بل نتيجة انتظاري لدوري للدخول على الطبيبة، مما أدى إلى هذا التأخير البسيط الذي لا يتعدى دقائق معدودة. أرى أن هذا التصرف يفتقر إلى المرونة والإنسانية، خصوصاً في حالات مرضى السكلر الذين قد يتعرضون لمضاعفات خطيرة عند تأخر تلقي العلاج. أتمنى منكم النظر في هذه الشكوى، ومراجعة الإجراءات المتبعة في مثل هذه الحالات، واتخاذ ما يلزم لضمان عدم تكرار مثل هذه المواقف مع أي مراجع آخر. الرقم الشخصي [020507240] |
شكوى المراجع جعفر : نادية محمد السعد |
NDC | Proffesional | Complaint | Service Quality | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-04-88314 | 4/27/2025 12:00:00 AM | 4/28/2025 7:42:05 AM | 4/27/2025 12:00:00 AM | ||||||
7549 | طلال سبت | 770110770 | 39414422 | i applied through dair health center for sehaty card but there is no reply and feedback , i filled a form but till now no feedback and process is slow many people receive , i called the call center , therefore iam seeking for your follow up and feedback . |
المراجع تواصل مع المنسق الاول وقامت بدورها اخذ رقم التواصل والبيانات لاتمام اجراءاته والتواصل معه في حين الانتهاء ولم يمر سوى يوم واحد الا وقام بعمل شكوى في نظام تواصل وتم عمل اللزم وتوضيح الامر له |
NDC | Administrative | Complaint | Facilities and Services | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-04-38860 | 4/15/2025 12:00:00 AM | 4/27/2025 1:17:59 PM | 4/15/2025 12:00:00 AM | ||||||
7550 | خاتون سيد طالب | 33461005 | شكوى على مركز البلاد القديم الصحي نروح الساعه ٣ ما يدخلونا وهو المركز فاتح للساعه ٧ و في النهايه التسجيل يحولونا على التمريض يجوفون الحاله و اذا ما فينا حراره يعني احنا مو مرضى يقولون ما يستدعي ان تدش المركز يقولون انتظرو الى الساعه ٧ وروحو جدحفص او حارسو لليوم الثاني هل الي ما فيه حراره يعني مو مريض ؟ يعني احنا رايحين عندنا الم في رجولنا مو قادرين منه بس لان ما فيني حرارة ما دخلوني لازم نموت عشان يدخلونه؟ هل يعقل ذلك؟ مستشفى حكومي فاتح للساعه ٧ نروح الساعه ٣ ما ندخل ؟ والمستشفى فاااااااااضي مااا فيه اححححد يعني هم قاعدين شيسووون؟؟؟؟ |
تم الاتصال بالمريضة من قبل مشرفة التمريض والتحدث مع ابنتها التي اجابت على الاتصال والاستماع الى ملاحظاتها وتم الايضاح لها عن نظام تصنيف الحالات الطارئة بعد انتهاء المواعيد، وكيفية تقييم المؤشرات للحالات الطارئة |
BQC | Administrative | Complaint | Administrative - appointments | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-04-33841 | 4/27/2025 12:00:00 AM | 4/27/2025 2:37:46 PM | 4/27/2025 12:00:00 AM | |||||||
7551 | Mohamed Ahmed | 691002550 | 97333270199 | mykhan20441@gmail.com | Dear Sir. i have noticed that from last few weeks about our address has changed in MOH apps and in Hospitals. Me and My family are living in Muharraq at this address Villa 1269,Road 644, block 206 , Muharraq but unfortunately in the hospital and in Sehati app it's shows Hamad town. Please look in to this matter and correct the address so it is easy for us to get appointment |
تم التواصل مع العميل وشرح الية وطريقة التسجيل لطبيب العائلة واعلامه بالحضور للمركز الصحي لاختيار طبيب العائلة له ولاعائلتة |
SSC | Administrative | Complaint | Administrative - Other | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-12626 | 4/24/2025 12:00:00 AM | 4/28/2025 7:58:42 AM | 4/28/2025 12:00:00 AM | |||||
7552 | Malik Mohamed | no cpr | 66383278 | name@gmail.com | عندما حضرت الى الصيدلية يوم الخميس 17 ابريل 2025 الساعة 11:15 صباحا، تعاملت معي الموظفة في الصيدلية بشكل مهين وسيء |
تم تقديم الاعتذار للمراجع وتنبيه الموظفة التي حضرت العيادة للتغطية في ذلك اليوم لحسن التعامل مع المرضى والمراجعين |
BCC | Administrative | Complaint | Behavioral | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 25-04-13870 | 4/17/2025 12:00:00 AM | 4/28/2025 8:16:10 AM | 4/17/2025 12:00:00 AM | |||||
7553 | سبيكة الشحي | 940100649 | 36660115 | S.alshehi@info.gov.bh | صلت لعيادة البديع الساحلية وأعاني من صداع نصفي شديد ، ودوخة ودورة شديدة ورفض التصنيف بانني قد أفدتهم بأني ال استطيع قيادة السيارة نظرًا إدخالي على الطبيب وتحويلي لليوم الثاني، علمًا بسبب هذه الحالة. باإلضافة إلى ان الطبيب المناوب فاطمة العكري رفضت الحديث معي بطريقة تسمتع بأنهم فيها للشكوى وتركتني اشحت حصولي على عالج بطريقة مذلة وكأن ذلك ليس خدمة حكومية علمًا ال يقومون بمعالجة أي شخص أو متابعته وال يوجد في المركز اي شخص آخر وهذا أثار استيائي كمواطن |
تم التوصل مع المراجعة سبيكة الشحي الرقم الشخصي: 940100649 وذلك بتاريخ 21/4/2025 في تمام الساعة 11:30 صباحاً لمعرفة حيثيات الموضوع، وقد تم شرح آلية التصنيف الحالات المستعجلة في مراكز الرعاية الصحية الأولية. وقد تفهمت الامر . |
BCC | Administrative | Complaint | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 8965 | 8965 | 25-04-00770 | 4/21/2025 12:00:00 AM | 4/28/2025 8:22:25 AM | 4/21/2025 12:00:00 AM | |||||
7554 | محمد الحايكي | 860702693 | 39992225 | السيد/ مسؤولي مركز الشيخ سلمان الطبي المحترمين، السلام عليكم ورحمة الله وبركاته، الموضوع : شكوى بخصوص التعامل غير اللائق من قبل الدكتورة ايمان سلمان- غرفة رقم 9 اتقدم اليكم بهذه الشكوى بشأن ما واجهته خلال زيارتي الأخيرة الى مركز الشيخ سلمان الطبي ، حيث راجعت الدكتورة ايمان سلمان غرفة رقم 9 بهدف بسيط وهو التحويل الى المختبر لاجراء الفحوصات الشاملة ولكنني تفاجأت بأن اسمي غير مدرج في النظام رغم أنني كنت قد حضرت وفق الاداراءات المعتادة مما اضطرني الى حجز موعد جديد دون اي توضيح او مساعدة من قبل الطبيبة الى جانب ذلك كان اسلوب تعمل الدكتورة غير لائق ويفقتر الى حسن الاستقبال حيث لم يكن هناك اي نوع من اللباقة او التعاطف الذي ينبغي ان يكون سمة من سمات الطاقم الطبي خاصة عند التعامل مع المرضى والمراجعين انني ارجو منكم النظر الجاد في هذا الموضوع واتخاذ الاجراءات اللازمة وذالك حفاظا على سمعة المركز وضمان تقديم الخدمة الانسانية التي يتوقعها المواطن من منشاة طبية مرموقة وع خالص التحية والتقدير |
تم التواصل مع المراجع لاستبيان الشكوى حيث افاد انه حضر لعمل التحاليل ولم تكن مسجلة فقام باخذ موعد على الطبيبة بغرفة رقم 9 د.ايمان الحداد , لتسجيل التحاليل ولكن الطبيبة لم تقم بادخاله حيث انه لم يحن موعده بعد وبحسب ماافاد فان اسلوبها لم يكن لطيف,تم التوضيح للمراجع ان طلب اي تحليل يحتاج الى مراجعة ملف المراجع وتحاليله السابقة لمعرفة نوع التحاليل التي يجب طلبها وان ذلك يتطلب وقت ولذلك قد لا يتم معاينته فور وصوله ولكن حسب الموعد او حسب تواجد المرضى لانها حالة غير طارئة.وانه في حال انشغال الطبيبة بالملف الالكتروني لمريض آخر فانها لا تستطيع الاطلاع على قائمة المواعيد.ولكن من حق كل مراجع ان يتم التعامل معه بكل احترام ولطف وتعاون. تم التواصل مع الطبيبة وتنبيهها لضرورة حسن التعامل مع المراجعين,حيث انه من اساسيات مهنة الطب وانه يجب الرد على استفسارات المريض او ان يطلب منه الانتظار باسلوب لطيف الى ان تتمكن من الرد عليه او معاينته. ابدى المراجع تفهمه مشكورا .
مع تمنياتنا لكم بموفور الصحة والعافية |
SSC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-15316 | 4/22/2025 12:00:00 AM | 4/28/2025 9:12:19 AM | 4/24/2025 12:00:00 AM | ||||||
7555 | ABDULLA OMRAN | 930407580 | 38333940 | bhloveb@gmail.com | معالي وزير الصحة المحترم، تحية طيبة، أتقدم بشكوى من ضعف الرعاية السنية في مركز جدحفص: خلال شهىدر مارس 2025 اشتكيت ألم ضرس علوي واستُعيض عن التشخيص بأدوية مسكنة دون أشعة، وتكرر الألم مما سبب لي آلاماً جسدية ونفسية. في زيارة اخرى من الشهر نفسه عدتُ فتلقّيت نفس العلاج ولكن تم عمل اشعة في مركز النعيم الصحي وقالوا ليي بأن اسنانك سليمة. في ٢٣ أبريل 2025 بمركز رام تأكدت وجود تجاويف عميقة وعلاج قناة الجذر ضروري. (كاون واضحا التسوس من خلال الاشعة المأخوذة). إن هذا التقصير يعرض المرضى لمضاعفات صحية ويحملهم أعباء مالية إضافية. أطلب فتح تحقيق عاجل في ممارسات مركز جدحفص والتأكد من توفر الأجهزة والكفاءات، وإفادتي بالإجراءات التي ستُتخذ لتحسين التشخيص والعلاج. شكراً لكم، وأنتظر ردكم السريع. |
تم التواصل مع المريض و عرض كافه الحلول العلاجية الممكنه معا لحاله المريض . و عند الرجوع الى ملف المريض لوحظ ان الطبيبة قامت بالفحص اللازم و للتأكيد قامت بارساله لعمل اشعه في مركز النعيم الصحي للتأكد من سبب الألم و بعد الاشعه لوحظ وجود تسوس تحت الحشوة . فقامت الدكتورة بإزاله الحشوتين ووضع حشوة دائمة لاحد الاسنان و حشوة مؤقته للسن الآخر في اليوم التالي لوضع الحشوة الدائمة مكان الحشوة المؤقته .ِِ |
JHC | Administrative | Complaint | Service Quality | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-91418 | 4/23/2025 12:00:00 AM | 4/28/2025 9:28:24 AM | 4/27/2025 12:00:00 AM | |||||
7556 | hameeda muslem | 910203970 | 33244457 | حضرت للعلاج اليوم بمركز الشيخ سلمان منطقة المحرق وتم معاينتي من قبل الطبيب غرفة رقم تسعة دكتورة ايمان قمت بذكر حالتي الصحية بحيث اعاني من الم شديد في منطقة الظهر ونزيف متكرر بسبب الدورة الشهرية الثقيلة. تم سوالي من قبل الطبيب من اي مشكلة تعانين فاجبت اعاني من مشكلتين رايسيتين فاجاب الطبيب نحن هنا لنعالج مشكلة واحده فقط لا يسعنا النظر في كل مايعانية المريض فاجبنت هل اخذت من وقتكم المحدد فكل مريض يحتاج قرابة العشر الى 15 دقيقه..فلم اطيل من قوت الدكتور ولكن الدكتورة تحدثت معي بصورة غير لائقة واجابت نستطيع اعطاءك دواء الباندول فقط فاجبت هل نظرت الى حجم الالم الذي اعاني منه فهو يتطلب دواء في الوريد او ابره مسكنة ولكن الدكتورةاجابت ان لا يتم علاج المرضى بهذه الصورة فدواء الباندول كافي .. فهلمن حق هولاء الاطباء الجلوس على هذه المقاعد من دون معاينة المريض معاينة صحيحه وكيف يمكن ان يقول الطبيب ان استطيع العلاج مشكلة واحدة فقط .. اذا كان دكتورا حاذقا فجب علية معرفة مايعانيه المريض لوصف الدواء المناسب له فالدولة توفر لنا جميع الخدمات ولكن وجود الاشخاص يجعل الامور اكثر صعوبة |
حيث افادت انها حضرت للمركز للعلاج على غرفة 9 الدكتورة ايمان الحداد, حيث انها كانت تعاني من مشاكل بالظهر وتتلقى العلاج الطبيعي الا انها لازالت تعاني من الالم الشديد كما انها تعاني من نزيف بالدورة.واخبرتها الطبيبية انها تستطيع معاينة شكوى واحدة فقامت بمعاينة الظهر وووصف ابرة مسكنة وطلبت فحص الهيموجلوبين الا ان المريضة لم تعد اليها .ومن ثم حضرت شخصيا الى رئيسة المركز وتم مناقشة الشكوى وتم اعلامها بان من حق المريض ان يتم سماع شكواه من قبل الطبيب وان يتم معاينته واجراء الفحوصات اللازمة على اكمل وجه ودون تقصير ونظرا لوقت الاستشارة لكل المريض وهي 10 دقائق فقط فان الطبيب يستعلم عن الشكوى الاكثر اهمية من وجهة نظر المريض ويقوم بعمل تقييم للمشكلة الأخرى لبيان ان كانت طارئة او تحتاج علاج وعليه فانه يقدم العلاج,ولا يسع الطبيب معالجة جميع الشكاوي التى يعاني منها المريض في زيارة واحدة اذا كانت مختلفة واننا نسعى دوما لسلامة المرضى مما يضع العلاج بالفم بالمرحلة الاولى ويتم اعطاء الابر في حالات معينة عند الحاجة. تم التواصل مع الطبيبة والتأكيد على اهمية اسلوب التواصل مع المراجعين وتفهم معاناتهم ومحاولة تقديم افضل الخدمات الصحية والعلاجية لهم حسب الصلاحيات المتاحة. وتم التواصل اليوم مجددا مع مقدمة الشكوى بعد تقديمها في تواصل بالهاتف وتم تبيين الرد والاجراء المتخذ ,من مناقشة الشكوى مع الطبيبة وتنبيهها ومناقشتها في اجتماع مجلس الادارة لتفادي تكرارها ,ونأكد لكم ننا دوما نسعى لتقديم الافضل لخدمة مراجعينا. |
SSC | Administrative | Complaint | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-17518 | 4/22/2025 12:00:00 AM | 4/28/2025 9:36:28 AM | 4/24/2025 12:00:00 AM | ||||||
7557 | Amal Ali | 751102229 | 32100121 | ayy@hotmail.com | السلام عليكم ورحمة الله وبركاته انا المواطنة امل يعقوب يوسف -751102229- ذهبت لمركز جدحفص الصحي اليوم الاحد والموافق ٢٧ ابريل ٢٠٢٥م عند الساعة العاشرة صباحا تقريبا وذلك لوضعي الصحي حيث استئذنت من عملي لكوني لا استطيع مواصلته وقد تم اعطائي موعد على الساعة ١١ صباحا رغم قلة عدد المرضى هناك وقد ذهبت لغرفة الطبيب عند الساعة العاشرة والنصف واخبرته بأني اشكو من الاعياء وانا مستأذنه من عملي فأخبرني بأنه ممنوع السماح لي بالدخول إلا في الموعد المحدد وهذه فترة استراحة الاطباء رغم انه لا يوجد إلا مريض واحد في قاعة الانتظار وهو تابع لعيادة الاسنان، فلجأت إلى الاستقبال في المركز طلبا تغيير الدكتور إلى دكتورة فأخبرني لا يمكن ذلك لانه طبيب العائلة😓 فكيف يتم اختيار طبيب ذكر لامرأة كبيرة ؟ وهل هناك ما يمنع طلب التغيير؟ ولماذا يعطى المريض موعد متأخر في حال عدم وجود مرضى ؟ للعلم قمت بمغادرة المركز الصحي دون معالجة أو كشف لاني لا استطيع الانتظار اكثر ودمتم سالمين لخدمة ورفعة المملكة الحبيبة |
نشكر لك تواصلك معنا، ونود ان نعرب لك عن أسفنا الشديد لما تعرضتِ له من تجربة غير مرضية خلال زيارتك لمركز جدحفص الصحي. نحن نأخذ هذه الملاحظات على محمل الجد، وقد تم التواصل معك والاستماع إلى تفاصيل شكواكِ بعناية. كذلك تم شرح آلية تسجيل المرضى و امتحانية حجز المواعيد عن طريق الموقع الالكتروني او عن طريق الاتصال لتجنب وقت الانتظار
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JHC | Administrative | Complaint | Waiting Period | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-30634 | 4/27/2025 12:00:00 AM | 4/28/2025 9:45:27 AM | 4/28/2025 12:00:00 AM | |||||
7558 | صادق صالح | 780706986 | 39985833 | sadooqi78@hotmail.com | مريض رحت مركز جدحفص الصحي لان قريب لي من الساعة 8:30 يعطونك موعد الساعة 12 والمركز لايوجد فيه عدد واجد تقريبا الموجود 20-30 شخص وفيهم مرفقين مرض لبس كلهم مرضى وليس كلهم ع طيب واحد استفسار قالو هناك 4 دكاتره ليش هدا الأسلوب وهل الذهب ألي المستشفي الي التسليه لو مو مريض لمًا ذهبت الرجاء من المسؤلين المحترمين النظر في الامر هده ذمه وكل انسان يحمل عمله معها انظرو ف الامر ولكم جزيل الشكر وللعلم أكثر الموظفين هم من يقول لك أكتب ف تواصل لان يعلم ما راح يسون اهم شي وانا اعلم بجي الرد أغلق الطلب ولكن اعلمو كل انسان يقصر آو يتسهل بحياة الناس سوف يلقى العقاب من الله |
نشكر لك تواصلك معنا، ونود ان نعرب لك عن أسفنا الشديد لما تعرضتِ له من تجربة غير مرضية خلال زيارتك لمركز جدحفص الصحي. نحن نأخذ هذه الملاحظات على محمل الجد، وقد تم التواصل معك والاستماع إلى تفاصيل شكواكِ بعناية. تم شرح الية تسجيل المرضى و التصنيف و في حالة الطوارئ يتم علاج المرضى في نفس الوقت بدون انتظار |
JHC | Administrative | Complaint | Administrative – waiting time | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-04-81366 | 4/27/2025 12:00:00 AM | 4/28/2025 10:03:48 AM | 4/28/2025 12:00:00 AM | |||||
7559 | لا يوجد | 33947888 | لا يوجد في هذا القسم تفاهم مع المرضى سالتهم هل اسمي موجود قالت لا عندما دخلت لم يضعوا كفر على الملابس وكذلك عند انتهاء جانب الكرسي لا يوجد مضمضة وقالو خراب بعدها فتحة لي للمضمضة باختصار دكتورة تتعامل نفسية |
تم النواصل مع صاحب الشكوى عدة مرات خلال يومين وفي اوقات مختلفة لكنه لا يرد على الهاتف حتى الان لم تتضح تفاصيل الشكوى بشكل كافي ونحتاج الى التواصل معه لفهم الموضوع بشكل افضل |
SABKAK | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 25-04-29234 | 4/20/2025 12:00:00 AM | 4/28/2025 10:17:51 AM | 4/22/2025 12:00:00 AM | |||||||
7560 | عماد حسين | 840900910 | 97339899878 | e.alnayem@hotmail.com | أتقدم اليكم أنا أحد املراجعين ملركز الشيخ سلمان الصحيباملحرق بهذهالرسالةملا أالحظهمن إشكالية متكررةتؤثر علىراحتناوصحتنا،وتس يء إلىاملظهر العام للمركز. حيث أالحظ بشكل يومي تجمع عدد كبير من املرض ى، بمن فيهم كبار السن وذوي الظروف الصحية امعوجودحراساألمن ً الخاصةأمام أبواباملركز الصحيقبلموعد االفتتاحالرسمي.ويزداداألمرسوء الذين ال يسمحون للمرض ى بالدخول واالنتظارداخل قاعةاالنتظاراملكيفة،مما يضطرهم للوقوف في الشارع تحتأشعةالشمسالحارقةلفترة طويلة. إن هذا الوضعيتسبب في إرهاق وتعب املرض ى، وتفاقم بعض الحاالت الصحية، باإلضافةإلى التسبب في تجمع وازدحام في الشارع املحيط باملركز، مما يعيق حركة مرور السيارات ويؤدي إلى فوض ى مرورية غير حضارية. لذا، نأمل منكم التكرم بالنظر في هذا األمر واتخاذ اإلجراءات الالزمة لتوفير بيئة مريحة والئقة للمراجعين، ونقترح في هذا الصدد التالي: فتح قاعة االنتظار في املركز الصحي قبل موعد الدوام الرسمي ولو بربع ساعة )الساعة 6:45 ا(، حيثيتواجد حراس األمن بالفعل ويمكنهم ا ً صباح إلشرافعلىدخول املرض ىبشكل منظم. إصالح أو استبدال جهاز توزيعاألرقام الخاص باملواعيد، لضمان حصول املرض ى على أرقامهم بسالسة ودون تدافع أو تزاحم عند قسم االستقبال، مما يساهم في تنظيم عملية استقبال املرض ى والحفاظ على النظام. إن تحقيق هذه املقترحات البسيطة سيساهم بشكل كبير في تحسين تجربة املراجعين للمركز الصحي، وتوفيربيئةمريحةوصحيةلهم،ويعكسصورةحضاريةومتقدمةللخدماتالصحيةفيمملكتنا الغالية |
تم التواصل مع مقدم الشكوى وشرح اليه عمل المراكز الصحي وجاري العمل والمتابعه على اصلاح جهاز الارقام |
SSC | Administrative | Complaint | Policy & Procedure | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-04-28122 | 4/27/2025 12:00:00 AM | 4/28/2025 11:12:25 AM | 4/28/2025 12:00:00 AM | |||||
7561 | EMAN ABDULLA HASAN SALMAN | 860800083 | 39400412 | بنتي تعاني من التهاب في الأسنان وانتفخ الخد وظهر لها بقعة في الخد وتجمع فيها صديد وتم تنظيفه وتم إعطائها مضادين ولم يناسبها يظهر لها طفح في يدها وتم تشخيصها حساسية ضد البنسلين وتم تحويلها للسلمانية ولله الحمد اعطوها المضاد المناسب ولكن دكتور السلمانية يريد علاجها طارئ لان الخد ما زال منتفخ من اكثر من ٣ اسابيع واخذنا موعد في مركز انجنير ولكن في ٥/٥ وهو تاريخ بعيد وخصوصا خدها منتفخ مما يسبب لها احراج مع البنات في المدرسة ويجب أن تعالج بسرعة لكي لا تنتشر البكتيريا في الفم ولكي لا نخسر السن لانه ضرس دائم ولا نستطيع علاجها في العيادات الخاصة بسبب ارتفاع أسعار علاج العصب
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تعقيباً على الشكوى في تواصل تم الأتصال بوالدة المريضة و اخذ احداثيات الشكوى , اخبرتنا ان زوجها هو من كتب الشكوى و ليس بقصد الشكوى إنما تعقيباً على طبيب السلمانية الذي اخبرهم بضرورة الأستعجال في العلاج . اللأم كانت متفهمة جداً و اخبرت ان وقت الموعد بتاريخ 5/5 مع اخصائي العصب من المواعيد القريبة و ان الأخصائي يجب ان يقييم الحالة قبل البدء بالعلاج و سيشرح الخطة العلاجية كاملة للأهل و انه بالعادة جلسات العصب تتم في اكثر من جلسة.
كانت الأم متفهمة جداً وابدت امتنانها لموظفين مركز يوسف انجنير و حسن معاملتهم لها.
لكم جزيل الشكر
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YAE | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-05548 | 4/28/2025 12:00:00 AM | 4/28/2025 2:26:23 PM | 4/28/2025 12:00:00 AM | ||||||
7562 | BATOOL MAHDI EBRAHIM SHAMLOOH | 880801522 | 33855297 | لسلام عليكم ورحمة الله وبركاته إلى من يهمه الامر لقد ذهبت الى مركز يوسف عبد الرحمن انجنير نظراً لحالتي الصحية وقد تم ادخالي الى التصنيف وقد تقرر ان لا يتم ادخالي على الطبيب المناوب فقط لأن حالتي لا تستدعي و ليست من الحالات المستعجلة والطارئة وعلي الانتظار الى الغد وانا حالتي تستدعي ذلك لاني كنت مريضة منذ الاسبوع الماضي ولم اتماثل بالشفاء بل زادت حالتي الصحية سوءاً .. شاكرين لكم حسن تعاونكم
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YAE | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-58531 | 4/28/2025 12:00:00 AM | 4/28/2025 11:58:33 AM | 4/28/2025 12:00:00 AM | |||||||
7563 | KHADIJA MOHAMED ABBAS ABBAS | 890902550 | 37774474 | ود لفت نظركم للمعاملة غير المقبولة والمهملة التي تلقاها والدي المسن، السيد محمد كلداري، البالغ من العمر 77 عامًا، في مركز يوسف انجنير الصحي بتاريخ 24/04/2025 وسوء التعامل اللاحق مع حالته في مستشفى السلمانية. زار والدي مركز يوسف انجنير الصحي فقط لتغيير روتيني لضماد عملية جراحية سابقة. ولدهشتنا، قام الطاقم الطبي بإجراء فحص طبي غير ضروري، اكتشفنا لاحقًا أنه كان غير دقيق. وعقب هذا الفحص الخاطئ، تم طلب سيارة إسعاف ونقل والدي إلى مستشفى السلمانية دون أي إخطار مسبق لعائلتنا. إنه لمن غير المفهوم أن يتم اتخاذ مثل هذا القرار لرجل يبلغ من العمر 77 عامًا دون إبلاغ أسرته. لقد غير مدركين لمكان وجوده أو حالته. هل هذا هو البروتوكول المتبع في مستشفياتنا في هذا العصر من التطور؟ بالاضافة الى ذلك، فإن السبب الرئيسي لزيارة والدي – تغيير الضماد – لم يتم التعامل معه إطلاقاً. ومما زاد من ضيقنا، أننا لم نتلق أي مستندات أو أدلة تتعلق بالفحص الطبي غير الصحيح الذي تم إجراؤه في المركز الصحي. ٢نطالب بتحقيق شامل في هذا التعامل و هذا المستوى من الإهمال وعدم التواصل غير مقبول وقد تسبب في ضغط وقلق كبيرين لعائلتنا.
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YAE | Administrative | Complaint | Administrative - Other | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-41792 | 4/28/2025 12:00:00 AM | 4/28/2025 12:01:45 PM | 4/28/2025 12:00:00 AM | |||||||
7564 | tariq hisham | 960701478 | 33179924 | السلام عليكم تم اخذ موعد في مركز بنك البحرين الوطني في الدير عن طريق برنامج صحتي ليوم الثلاثاء الموافق ٢٩ ابريل الساعة ٩:٤٥ وبعد ساعات قليلة تم تغير الموعد للساعة ١٠:١٥ دون ارسال تنبيه او رسالة وفي يوم الموعد قمت على وقت الموعد المحدد لأجد انه تم تغييره الى الساعة ١٢:٢٥ بدون الرجوع الى صاحب الموعد للسؤال عن الوقت المناسب له و بدون ارسال رسالة تنبيه وبعد دقائق قليلة تم تغيير الموعد مرة اخرى للساعة ١٣:٢٥ بدون ارسال رسالة للتنبيه ومن دون مراعاة لألتزامات صاحب الموعد مما جعلني اقوم بألغاء الموعد نظراً لعدم مناسبة الوقت علماً بانها ليست اول مرة |
تم التواصل مع المراجع وشرح تفاصيل اسباب تحويل الموعد الى وقت اخر وعند حدوث هذه المشكله يرجى مراجعة قسم الاستقبال . |
NDC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-04-48013 | 4/29/2025 12:00:00 AM | 4/29/2025 2:13:52 PM | 4/29/2025 12:00:00 AM | ||||||
7565 | Hajar Isa | 030403618 | 34403266 | مركز البنك البحرين الوطني الدير ، امس شخصوني طوارئ لان كنت مريضه حدي ، و كانت موظفة الاستقبال مشغوله بالهاتف و مع صديقاتها يسولفون عن اشياء ثانيه مو مهتمين بالمريض اللي معاه بطاقه صفره ، قالتلي اروح في النهايه غرفه ١٢ و انا ماعرف ان هالغرفه حق السكر بس و تميت انطر ٣٠ دقيقه و بعدين دخلت سالت الدكتوره قالتلي اسمج مو عندي و اهني غرفه سكر وبس رديت رجعت حق موظفه الاستقبال و انا تعبانه و بكل برود قالتلي : اوه ، بالغلط غرفه رقم ٢ رحت هناك نطرت ١٠ دقايق بعدين الدكتوره ( بتول )فتحت الباب و دخلت سالتها قالتلي : انا من مساعه اناديج محد يياني ، قلتلها اي الموظفه عطتني غرفه رقم غلط و معصبه عليي قالتلي مب مشكلتي انا احين وقت بريك مالي قلتلها انزين انا بعد مو مشكلتي الموظفه عطتني رقم غلط و قالتلي اذا ابي اقدر انطرها ساعه و نص لي ما تخلص "للبربك مالها" ، انا اتفهم ان كل موظف او موظفه لها حق بالبريك بس اذا مريض و حالته طوارئ اعتقد لازم يكون في مراعه شوي للحاله مو من مكان لي مكان ، غير جي انا لي الحين مريضه و تعبانه و اللوم على قلة اهتمام المركز بحالات المرضى. |
تم التواصل معكم من قبل المعنيين ، ونعتذر لكم عن التاخير في تقديم الخدمة حيث تم اتخاذ مايلزم بشان التاكد من رقم صحة رقم الغرفة من قبل الموظف قبل توجيه المريض متمنين لكم دوام الصحة والعافية. |
NDC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-04-09714 | 4/29/2025 12:00:00 AM | 4/29/2025 2:28:54 PM | 4/29/2025 12:00:00 AM | ||||||
7566 | Ahmed Marhoon | 930604059 | 36691088 | تم تغيير طبيب العائلة بدون علمي ووضع لدكتور اخر وهذا صعب بالنسبة لعائلتي وخاصه (( للمرأة )) وخصوصا اذا عانت من امراض فالمسالك البولية تحتاج لفحص سريري فكيف يتم تغيير الطبيب من غير علمي ثانيا اريد ان يتم ارجاع الطبيبة العائلية التي اخترتها بنفسي فما هي الاجراءات لذلك احمد رضي جاسم 930604059 زينب علي سلمان 970809069 ادم احمد رضي 170200175 محمود احمد رضي 190408839 علماً بأني قد اخترت طبيب العائله في السابق وكانت طبيبه بمركز جدحفص الطبي وكانت جميع الامور على ما يرام ، واليوم اتفاجء بتغير الطبيب وهذا الامر غير ملائم واطلب منكم ارجاعي انا و عائلتي الي الطبيبه د عفاف عبدالحسين الزاير او من ينوب عنها من اطباء ( إيناث )
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JHC | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11055 | 11055 | 25-04-36621 | 4/27/2025 12:00:00 AM | 4/29/2025 2:30:01 PM | 4/29/2025 12:00:00 AM | |||||||
7567 | NADA ALHERZ | 960702520 | 38265377 | I WANT TO COMPLAIN ABOUT AHMED KANOOH.C. I CALL THEM MORE THAN 10 TIME TO ASK FOR PHONE CALL CONSULTATION AND NO BODY IS ANSWERING , I WAS CALLING SINCE MORNING AND NO BODY ANWERD , MAY WAY TO CONTACT WITH THE PRIMARY HEALTH CENTER |
تم التواصل مع المريضة وافادت انها حجزت موعد عن طريق صحتي وكانت تنتظ الطبيب يتصل فيها وتم اخبارها بان خدة التطبيب عن بعد تكون فقط عن طريق حجز موعد علي 80007000 او الحضور الى المركز. |
AAK | Administrative | Complaint | Service Quality | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-04-02850 | 1/9/2025 12:00:00 AM | 4/30/2025 8:33:38 AM | 1/13/2025 12:00:00 AM | ||||||
7568 | abdulredha alshaikh | 721202527 | 36000789 | كنت مصاب بفايروس مع بكتيريا ما سبب لي ترجيع وحرارة وزكام وتكسير في الجسم مستمر مما يمنعني من النوم والتعب اخذ مني ثلاثة ايام وذهبت الى مركز سترة الصحي وتم اعطائي يومين اجازة ، مرضية وقال لي الطبيب في حال زاد عليك التعب راجع المستشفى بما انك عندك تليف بالكبد ، ولا ززال المرض موجود مع التعب ذهب اليم الى مرك احمد كانو وبعد اخذ الموعد مع الدكتور فاطمة لعلوي وبعد ان شرحت ليها تعبي مع المرض قامت بالفحوصات وقالت عندك التهاب في الاذن بعد وقالت انت عندك بكتيريا بس هي مافحصت الا اذني كتبت لي مضاد الى استوع مع قطور قالت ليها احتاج اجازة مرضية يمين بسبب التعب قالت يم واحد مضاد الى اسبوع |
تم التواصل مع المريض وبحث تفاصيل الشكوى والتاكيد عليه بان الطبيب هو المختص. |
AAK | Administrative | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-04-10927 | 1/13/2025 12:00:00 AM | 4/30/2025 9:09:23 AM | 1/13/2025 12:00:00 AM | ||||||
7569 | Nadia Usman | 980106273 | 33935424 | السلام عليكم تم رفض تسجيل ابنتي و منعها لدخول على الطبيب لأنه ليس لديها اقامه ذلك بسسب تاخر حصول على جواز الطفل من قبل السفارة كيف يمكن الموظف منع ابنتي حصول على خدمات صحية مع علم الأم بحرينية و الأب يعمل في وزارة الداخلية . الرجاء تواصل معي 33935424 |
تم الاتصال بصاحبة الشكوى وأخذ التفاصيل وتبين أن الطفله family to Bahraini وأن الطفله كان لديها اليوم موعد للتطعيم وتم ادخالها الموعد دون أي مشاكل وتم التأكيد على جميع الموظفين بضرورة التأكد من اللنك الخاص بالاعفاء |
ALH | Administrative | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 25-04-11204 | 4/27/2025 12:00:00 AM | 4/30/2025 9:32:34 AM | 4/28/2025 12:00:00 AM | ||||||
7570 | Basma AlTahoo | 39360001 | أرغب في تقديم شكوى عن تجربتي الأخيرة مع إحدى الطبيبات (د. دلال الهاشمي) في العيادة. جئت ومعي نتائج تحاليل من جهة خاصة وطلبت شرح لبعض النواقص، لكن الطبيبة كانت غير متعاونة وتعاملت معي بأسلوب غير لائق. تأخرت ٥ دقائق بسبب المريضة التي كانت قبلي، ومع ذلك وجهت لي ملاحظة على التأخير. وعندما سألت عن نقص معين، ردت بأنه “واضح من الاسم” بدون أي توضيح. كما أنها لم تطلع على كامل التحليل، وعندما سألت عن فيتامين د، لم تكن تعلم بوجوده في التقرير. أيضًا افترضت أن أحد الارتفاعات في التحليل سببه مشروبات غازية، رغم أنها لم تسألني عن نظامي الغذائي. مع العلم أنني نادرًا ما أزور المركز، ولم أتعرض لمثل هذا الموقف من قبل. ما ذكرته هنا هو فقط جزء من طريقتها في التعامل. وفي النهاية طلبت مني إعادة بعض التحاليل، وقد قمت بذلك رغم أن تحاليلي من الخاص لم يمضِ عليها سوى ٣ أيام. أعلم أنني سأُحوَّل لطبيبة أخرى لاحقًا، ولكن أردت إيصال ما حصل بكل احترام و لا أقبل بهذا النوع من التعامل، وأتمنى منكم النظر في الموضوع واتخاذ ما ترونه مناسبًا لضمان تقديم رعاية محترمة ومهنية للمرضى |
تم محاولة التواصل مع العميله ولكن لم يكن هناك رد وسوف يتم رفع الملاحظات ومناقشتها مع الطبيبه المعنية لاتخاذ ما يلزم بشأن ضرورة التواصل الصحيح وحسن التعامل مع المرضى بحسب البروتوكولات والانظمه المتبعه بمراكز الرعاية الاولية مع التأكيد على الحرص في تقديم افضل الخدمات الصحية للجميع |
BQC | Administrative | Complaint | Administrative – behavioral and Communication | Doctors | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-04-44160 | 4/29/2025 12:00:00 AM | 4/30/2025 12:52:23 PM | 4/30/2025 12:00:00 AM | |||||||
7571 | MARIAM HUSAIN ALMULLA MOOSA | 950508578 | 66916131 | mariam.almullla@gmail.com | سعادة وزارة الصحة المحترمين، تحية طيبة وبعد، أتقدم إليكم بشكوى ضد الممرضة (آلاء) في مستشفى إنجنير، حيث دخلت لتركيب السيلان وهي منشغلة باستخدام الهاتف حيث انها ركبت الابره وهاي ماسكه الجوال ع اذنها وهذا ممنوع قانونياً وتتحدث عن مواضيع شخصية تخص التسوق، مما أدى إلى خطأ في تركيب الإبرة وخروج دم من يدي. وعند تنبيهي، ردت بوقاحة قائلة: “أنا الممرضة ولستِ أنتِ”، ولم تعتذر بل استهانت بالموقف قائلة: “عادي عادي”، واستمرت بمجادلتي بلهجة غير محترمة. وللعلم، هذه ليست أول مرة نعاني فيها من سوء تعامل الكادر التمريضي، فقد سبق أن اشتكينا عدة مرات للمسؤولين بالمستشفى، ولكن دون جدوى، حيث لم يتم اتخاذ أي إجراء قانوني بحقهم، مما جعل التصرفات السيئة تتكرر دون رادع. لذا أرجو من سعادتكم اتخاذ الإجراءات اللازمة بحق الممرضة، والتحقيق في الواقعة، والعمل على فرض رقابة حقيقية لضمان احترام حقوق المرضى للاسف لايوجد رقابة لدرجة الاطباء نفسهم خبروني ان نحن ايضا نعاني من مشاكلهم والشخص المسؤول مايتخذ اجراء اتجاهم لدرجة لما سالت الممرضات ع اسمها رفضو يخبروني ب اسمها وحتى البطايق مخفينها اللي تبين معلوماتهم. كل الاحترام
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YAE | Administrative | Complaint | Administrative - Other | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-04-32444 | 4/30/2025 12:00:00 AM | 4/30/2025 2:43:07 PM | 4/30/2025 12:00:00 AM | ||||||
7572 | Mohamed Al khalaileh | 990610080 | 97339346093 | abwl12177@gmail.com | مركز الصحي حمد كانوا الاستقبال محد راضي يعالجني وانا معي دسك وطايح وخبرتهم |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Irrelevant Request | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-52251 | 5/4/2025 12:00:00 AM | 5/4/2025 9:53:13 AM | 5/4/2025 12:00:00 AM | ||||||
7573 | Muath Janahi | 900804220 | 97336504504 | muath468@gmail.com | السلام عليكم ورحمة الله وبركاته .. لدي مشكلة بأنه عنواني برنامج صحتي مختلف عن عنواني الحالي.. سابقا عنواني كان تبع مجمع 927 مركز عبدالله بن خالد الصحي.. والان المفروض عنواني على مركز حمد كانو الصحي.. تواصلت مع ادارة حمد كانو اكثر من مرة ولكن يقولون ان اتابع مع هيئة المعلومات لانه هناك خطأ المرفق.. علما بأني استطعت تغيير عنوان زوجتي الى مركز حمد كانو بنجاح.. فالمشكلة فقط عندي.. فلا استطيع الى اليوم ان احجز اي موعد اونلاين وشكرا |
HKC | Administrative | Complaint | Facilities and Services | Medical Records | Medium | Irrelevant Request | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-47091 | 5/4/2025 12:00:00 AM | 5/4/2025 9:55:04 AM | 5/4/2025 12:00:00 AM | ||||||
7574 | الشيخ سلمان ال خليفة | 951106155 | 97336518111 | buabdulla7998@gmail.com | اريد شهادة تطعيم لبنتي الشيخة لولوة رقم الشخصي 221221166. حاولت عن طريق الموقع و لم استطيع الحصول عليها شكرا |
رداً على طلب المراجع الشيخ سلمان أل خليفة صاحب الرقم الشخصي (951106155)، ببرنامج تواصل، للحصول على شهادة التطعيمات لإبنته الشيخة لولوة صاحبة الرقم الشخصي (221221166)، تم التواصل مع المراجع حيث تبين أنه جميع تطعيمات الطفولة تم أخذها في مستشفى قوة دفاع البحرين، حيث لا يوجد تواصل إلكتروني بين مستشفى قوة الدفاع والمراكز الصحية، فإن الشهادة يتم طلبها من قبلهم، أو بالإمكان حضور سجل التطعيمات ليتم إدراجها في برنامج الاي صحة بالمركز للحصول على الشهادة الإلكترونية. وتم تفهم المراجع بأخذ سجل التطعيمات من قبل مستشفى قوة دفاع البحرين.
للاستفسار وللتواصل مع مشرفة التمريض: مكتب 17768555 – تحويل 177
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HKC | Administrative | Enquiry | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-26319 | 5/4/2025 12:00:00 AM | 5/5/2025 1:40:45 PM | 5/4/2025 12:00:00 AM | |||||
7575 | sadiq madan | 950808555 | 97336490305 | انا سجل حق بنتي استلم حفاضات استلمت مرة بعد شهر زرت المستشفى (مركز بنك البحرين الوطني الصحي الدير ) خبروني غير متوفر تعال بعد اسبوع ذهبت بعد اسبوع بعد قالو غير متوفر نفس الشي بعد اسبوع زرتهم اليوم قالو غير متوفر خبرني بداية اسبوع كان متوفر قالو شلون اسبوع اليي طاف كان موجود قلت لهم انا جاي اسبوع اليي طاف ف مو عارف من وين المشكلة عدت ان 3 أسابيع لم استلم اي شي |
السلام عليكم
تم التواصل مع المريض بخصوص الشكوى المقدمة و اخباره بان يتم عمل الطلبية شهريا و لكن بعض الاحيان يتم توفير كميات اقل من المطلوب من المخازن و تم التواصل مع الجهات المعنية ايضا لتسريع صرف طلبية هذا الشهر . و سيتم التواصل مع المريض في حال توفر الحفاظات المطلوبة |
NDC | Administrative | Complaint | Facilities and Services | Mother and Child Care | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-05-61129 | 4/29/2025 12:00:00 AM | 5/4/2025 11:42:53 AM | 5/4/2025 12:00:00 AM | ||||||
7576 | Safa Alhassan | 001210700 | 97335013737 | سلام عليكم ، اتصلت لرقم المواعيد و اتكلم مع موظفه اول اتصال خبرتني اتواصل مع المركز الصحي الا هو مركز الدير الصحي و ابي موعد العصر لانه موقع مايطلع لي و بحكم اني اشتغل اخلص دوامي العصر مابقدر اطلع علشان اروح للمركز حضوري و جيكت على رقم مركز الدير الصحي محد رد علي و كلمت مره ثانيه رقم المواعيد 80007000 الموظفه تقول لازم حضور شخصي انزين والي شغله صعب يطلع منه او نفرض عنده ظروف صعبه انه يروح ف الوقت الحالي شلون؟ مجرد احتاج موعد حق اشوف نتيجه فحص الدم مادري ليش العمليه معقده محد قادر يوصل حل حقي ! الحين رقم مواعيد و سستم كامل ماتقدر تتعاون و تشوف لي حل حق الموعد ! شلون يعني ؟ المهم اول مره اروح المركز تبع منطقتي هذا لانه جديده ف المنطقه صار لي سنه و٤ شهور بس اول مره احضر لهم ماعرف شنو نظام مواعيدهم اذا يعرفون يساعدون اولا ولا البداله رقمهم يردون. |
عزيزنا العميل، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، تم التواصل معكم من قبل اداري المركز وشرح الية وقنوات تسجيل المواعيد ونتطلع لخدمتكم دائما بشكل افضل في الزيارات القادمة |
NDC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-05-77246 | 4/30/2025 12:00:00 AM | 5/4/2025 12:07:40 PM | 5/4/2025 12:00:00 AM | ||||||
7577 | ZAHRA ALSAWAD | 760802858 | 33372383 | اكثر الاوقات يتم رفض المرضى بمؤكز احمد علي كانو الصحي بسبب مافي مواعيد سواء كان في الصباح او المساء ويقولون لنا انتظروا الساعة 7 وروحو مركز سترة يحولونا على الطوارئ وبعدين يرفضون ما سعطونا مواعيد. |
تم التواصل مع صاحبة الشكوى واخبارها بطرق ججز المواعيد المسبة عن طريق برنامج صحتي وكذلك الاتصال بمركز الاتصال على 80007000 وفي حال وجود حالة طارئة يمكنها التوجه لقسم التمريض لتصنيف الحالة. |
AAK | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-05-65939 | 5/4/2025 12:00:00 AM | 5/4/2025 1:11:26 PM | 5/4/2025 12:00:00 AM | ||||||
7578 | KHALIL MARH,OON | 020200030 | 39061718 | سلام عليكم لقد تقدمت من قبل 3 او 4 سنوات لعلاج التقوم وطوال هذه الفترة لم اتعالج الى الان. |
تم ترتيب موعد لعلاج تقويم الاسنان للمريض وتم الاتصال به. |
AAK | Administrative | Enquiry | Appointments | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-05-82362 | 4/29/2025 12:00:00 AM | 5/4/2025 1:14:38 PM | 4/30/2025 12:00:00 AM | ||||||
7579 | WAFA MOHAMMED | 000309010 | 33355124 | السلام عيلكم دفتر التطعيمات مالي ضايع وبغيت اطلع بدالة وبحاجة لمعرفة الاجراءات حيث اني ولدت في مستشفى العسكري واخذت التطعيمات بمركز الشيخ عبدالله. |
تم التواصل مع صاحبة الاستفسار وتم اخبارها بضرورة الحضور الى المركز الصحي لاستخراج بدل فاقد. |
AAK | Administrative | Enquiry | Administrative - policy, procedures, regulations and work legislations | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-05-48277 | 4/23/2025 12:00:00 AM | 5/4/2025 1:18:25 PM | 4/23/2025 12:00:00 AM | ||||||
7580 | ALI SARHAN | 891004637 | 33243363 | حضرت للمركز الصحي وتم اعطائي موعد بعد 6 ساعات وهذا موعد بعيد جدا يرجى النظر في توفير العدد اللازم من الكوادر الطبية اللازمة لتشغيل المراكز الصحي بكفاء وسرعة. |
تم التواصل مع صاحب المقترح واخباره بان هذا الموعد المتوفر حاليا وسيتم رفع مقترحة بزيادة الكادر الطبي لرئيس مجلس الادارة. |
AAK | Administrative | Enquiry | Appointments | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-05-64565 | 4/27/2025 12:00:00 AM | 5/4/2025 1:25:25 PM | 4/27/2025 12:00:00 AM | ||||||
7581 | خلود الظاعن | 36444029 | حية طيبه وبعد .. اتقدم بطلب شكوى واستفسار بشأن مواعيد مركز عبدالله بن خالد آل خليفه( الحنينيه ) حيث احاول اخذ موعد من التطبيق التابع لوزارة الصحه ولكن دون جدوى جميع المواعيد المتاحه تكون بعد يومين او ثلاثه من تاريخ طلب الموعد وفي حال الاتصال على مركز الاتصال الوطني يكون توافر الموعد بصعوبه اذا كان في نفس اليوم هل يعقل ان المرض او الحالات المرضيه تخبرنا بموعدها قبل الحدوث ؟؟؟ اتمنى ايجاد حلول جذريه لهذه المشكله شاكرين ومقدرين تعاونكم مع جميع المرضى والمواطنين
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تم التواصل مع صاحب الشكوى حيثطرحت عدد من الملاحظات تخصيص مواعيد مباشرة لكبار السن دون الحاجة الى التصنيف واشارتها الى صعوبة الحصول مواعيد من خلال القنوات المتاحه للتسجيل يجب على الادارة اجاد حلول تسهل الوصول الخدمة وانهت حديثها بتقديم الشكر لادارة المركز على الجهود المبذولة |
SABKAK | Administrative | Complaint | Appointments | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-51379 | 5/4/2025 12:00:00 AM | 5/5/2025 7:45:46 AM | 5/4/2025 12:00:00 AM | |||||||
7582 | سعيد جابر | 36613035 | شهادة الحج من وين اقدر اطلعها |
تم الاتصال بصاحب المقترح اكثر من مرة لكن لم يرد على الهاتف بخصوص الاستفسارة يمكن الحصول شهادة الحج عبر موقع الوزارة الصحة |
SABKAK | Administrative | Enquiry | Service Quality | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-26203 | 5/4/2025 12:00:00 AM | 5/5/2025 7:49:27 AM | 5/4/2025 12:00:00 AM | |||||||
7583 | محمد المناعي | 33313371 | السادة قسم المراكز الصحة الاولية المحترمون اتوجه اليكم بهذا الاستفسار بخصوص المبلغ المدفوع من قبل شركتنا والبالغ نحو 100 دينار للفيزا 72 دينار لكل عامل بخصوص التامين الصحي هل يشمل المستشفيات الحكومية وهل يغطي صرف الادوية والعلاجات الاخرى |
تم اتواصل مع صاحب الاستفسار بان يمكن اتواصل مع ادارة السلمانية بتزويد من المعلومات بهذا الاستفسار |
SABKAK | Administrative | Enquiry | Administrative - Other | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-62958 | 4/23/2025 12:00:00 AM | 5/5/2025 8:04:30 AM | 4/23/2025 12:00:00 AM | |||||||
7584 | rozan alqudah | 36752464 | تم الحضور الى مركز صحي الشيخ عبدالله بن خالد آل خليفة في تمام الساعة 9 الموافق 28/4/2025 للدخول الى طبيب فقالت موظفة الاستقبال لا يوجد مواعيد اذهبي الى الطوارىء وبعد الانتظار المطول تم الدخول الى الممرضة واخذت المؤشرات الحيوية وقد بلغتها بأنني اخذت حبتين باندول منذ ساعة وان حالتي تستدعي الدخول الى الطبيب حيث قالت انتي حاليا مستقرة وطلبت مني العودة الى الاستقبال حيث قالت موظفة الاستقبال انتي مو بحالة تستدعي تدخلي طبيب خذي موعد لبكرة او روحي طوارىء في الليل حيث اكدت اني بحاجة للزخول الى طبيب حيث تحدثت بأسلوب اذا مو عاجبك لا تاخذي موعد هذا الي عندنا علما بأنني حاول اخذ موعد الكتروني من اليوم السابق الساعة ١١ ولم اجد اي مواعيد متاحة وحاولت من جديد الساعة ٥ من صباح هذا اليوم ولم اجد اي مواعيد متاحة فكان سؤالي للموظفة متى اخذ موعد وهذه القصة ليست الاولى حيث تكرر هذا الموضوع من قبل وعند الدخول الى المسوؤل تم اعطائي موعد من قبل ارجو من حضرتكم التكرم والنظر بموضوع المواعيد واسلوب موظفي الاستقبال بغير استثناء نحن مواطنون نخدم الوطن كما هم يفعلون ولا نستحق هذا الاسلوب من المعاملة |
تم التواصل مع صاحبة الشكوى، حيث تم توضيح الالية المتبعة في جميع المراكز – تنص على أنه في حال انتهاء المواعيد المتاحة، يتم تحويل المرضى إلى قسم التمريض لتصنيفهم حسب الإجراءات المعتمدة من قبل الإدارة. |
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-11934 | 4/28/2025 12:00:00 AM | 5/5/2025 8:20:38 AM | 4/28/2025 12:00:00 AM | |||||||
7585 | hisham alshaikh | 66655441 |
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تم التواصل مع الصاحب الشكوى وابلاغه بان ادارة المركز لا يقبل هذا التعامل مع المراجعين وأيضا تم التنبيه على الموظف بضرورة تحسين من أسلوبه في التعامل مع المراجعين والالتزام بالزي الرسمي نود الايضاح ان الموظف لا يتبع المركز وانما تم الاستعانة به بشكل مؤقت لتغطية |
SABKAK | Administrative | Complaint | Behavioral | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-71747 | 4/28/2025 12:00:00 AM | 5/5/2025 8:41:56 AM | 4/28/2025 12:00:00 AM | |||||||
7586 | Hawraa Shaker | 980406323 | 38800985 | hawraa.shaker@gmail.com | السلام عليكم اخذت تطعيم الحج و تم وضعه في سجل التطعيمات اردت الحصول على شهادة تطعيم الحج من موقع وزارة الصحة و لكن لم تكن موجودة |
تم التواصل مع المراجعه والتأكد من استكمال اجراءات الحج و بالرجوع الى الملف الصحي للمراجعه اتضح انه لم يتم ملئ استمارة الحج تم ملئ الاستمارة الخاصه بالحج و التواصل مع المراجعه مرة اخرى وابلاغها بان شهادة الحج راح تظهر خلال 24 ساعه المقبله
شكرا |
JHC | Administrative | Enquiry | Administrative – eservices and informatics | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-26703 | 4/30/2025 12:00:00 AM | 5/5/2025 8:44:04 AM | 5/5/2025 12:00:00 AM | |||||
7587 | ADEL AHMED | 780902165 | 33575706 | adelya9@gmail.com | تم تغيير طبيب العائلة بدون علمي ووضعي لدكتور ذكر وهذا صعب بالنسبة للمرأة وخصوصا اذا عانت من امراض فالمسالك البولية تحتاج لفحص سريري فكيف يتم تغيير الطبيب من غير علمي ثانيا اريد ان يتم ارجاع الطبيبة العائلية التي اخترتها بنفسي فما هي الاجراءات لذلك |
تم التواصل مع المراجع و شرح الية اختيار طبيب العائلة و بالنظر الى ملف زوجته انها لا تعاني من اي مشكله صحية تحتاج الى تغيير الطبيب و في اي حالة طارئة يتم تحويل المريضه الى طبيبة من نفس فريق طبيب العائلة شكرا |
JHC | Administrative | Enquiry | Administrative – eservices and informatics | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-59645 | 4/30/2025 12:00:00 AM | 5/8/2025 1:48:55 PM | 5/5/2025 12:00:00 AM | |||||
7588 | Hussain Mahmood | 930108353 | 35395754 | hosyno.17@gmail.com | ما صار تحديث في ابلكيشن صحتي المركز الي اراجع له لان غيرت عنواني |
تم التواصل مع المراجع و تم تحديث العنوان السكني في نظام المواعيد و تم ابلاغ المراجع بضرورة الحضور الشخصي الى قسم السجلات لملئ استمارة اختر طبيبك لاختيار طبيب العائلة
شكرا |
JHC | Administrative | Enquiry | Administrative – eservices and informatics | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-07318 | 5/1/2025 12:00:00 AM | 5/5/2025 8:54:41 AM | 5/5/2025 12:00:00 AM | |||||
7589 | محمد جواد العرادي | 760902259 | 33223527 | Alaradia199@gmail.com | قدمت طلب في مستشفى جدحفص الصحي لتبديل طبيب العائلة الذي لم اقم باختياره بل قاموا هم بتبديله فقد كانت الطبيبة خي ليلى التاجر ولكنها خرجت من مستشفى جدحفص وقام المستشفى بتبديل طبيب العائلة دون التواصل معنا و انه من حقي ان اقوم باختيار طبيب العائلة و قاموا بوضع طبيب للعائلة وانا عائلتي مكونه من نساء فكيف يقومون بوضع دكتور لهم وليست دكتورة فهناك بعض المسائل التي تستدعي ان تكون طبيبة وليست طبيب و قد قمت بمراجعتهم و ملئ استماره لتغيير طبيب العائلة وهذا منذ عام ولكن لا يوجد استجابة من طرفهم و عندما اقوم بالسؤال عن حاله الطلب لا يتجاوبون معي و بعد نقاش معهم اخبروني انه في كل مره اريد طبيبة يجب علي الحضور الى المستشفى و حجز موعد من الاستقبال عوضًا عن استخدام تطبيق صحتي و هذا يسبب لي مشكله فنا لست متفرغا في جميع الاوقات وان حجز موعد مسبق عبر تطبيق صحتي هو الافضل لي فالرجاء النظر في امر طلبي لما في ذلك من مشقة وتعب علي |
تم التواصل مع المراجع و بالرجوع الى الملف الصحي اتضح ان زوجته لا تعاني من اي امراض نسائية و في جالة الطوارئ يتم تحويل المريضه من طبيب العائلة الى احد طبيبات العائلة اذا لزم الامر للكشف و تم التوضيح للمراجع انه لحد الان لم تتوفر لدى المركز الصحي الصلاحيات لتغيير طبيب العائلة الى حين الحصول على الصلاحية من ادارة السجلات الصحية بادارة مراكز الصحيه الاولية . شكرا |
JHC | Administrative | Complaint | Administrative – eservices and informatics | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-86248 | 5/5/2025 12:00:00 AM | 5/5/2025 9:20:03 AM | 5/5/2025 12:00:00 AM | |||||
7590 | محمد علي | 33006600 | موظفة الصيدلية شباك رقم 4 رفضت اعطائي الدواؤ والدتي لانه لم يستحق الابعد عشرة ايام ووالدتي امراة كبيرة في السن ولا تستطيع القدوم الى المركز لاستلام ادويتها وانا على سفر لمدة شهر الموظفة عاملتني قلة ادب وتمت تصارخ على قدام الناس |
تم الاتصال بالمريض والتفاهم معه وسيقوم المريض بمراجعة الصيدلية يوم الخميس القادم |
SABKAK | Administrative | Complaint | Administrative – Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10869 | 10869 | 25-05-51517 | 5/4/2025 12:00:00 AM | 5/5/2025 12:40:51 PM | 5/5/2025 12:00:00 AM | |||||||
7591 | ALANOOD ZAINAB ADEL NEAMA | 921204671 | 35014367 | bntnema@gmail.com | سلام عندي سوال بخصوص المراكز الصحيه قسم اسنان ليش مافي علاج العصب وخبرونه لازم نروح خاص واللي مايقدر على اسعار الخاص شنو الحل معقوله قسم اسنان مافي علاج عصب |
تحية طيبة و بعد
تعقيباً على الشكوى من العنود زينب , تم الإتصال بها و اخبرتني ان الشكوى لوالدتها و ان الأم اعتقدت ان الطبيب لايريد عمل علاج العصب لها , لكن عند الرجوع لملف الأم الرقم الشخصي (630012849) و التحدث مع الطبيب الذي اشرف على حالتها قد كتب في الملف ان الضرس غير صالح لعلاج العصب .تم إعلام إبنة المريضة بالموضوع و شرح الحالة لها و ان الطبيب الذي أشرف على حالة الوالدة هو نفسه اخصائي العصب.
تفهمت الأبنة الموضوع و شكرت على سرعة الإستجابة و ابدت امتنانها للدكتورة صبا الشيخ و حسن معاملتها لها حيث ان الأبنة تعالجت في عيادتها أكثر من مرة.
لكم جزيل الشكر
مسؤولة قسم الأسنان في مركز يوسف عبدالرحمن إنجنير الصحي منسقة التعليم المستمر للأسنان
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YAE | Administrative | Enquiry | Administrative – new service | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-35034 | 5/5/2025 12:00:00 AM | 5/5/2025 12:56:43 PM | 5/5/2025 12:00:00 AM | |||||
7592 | افتخار جعفر | 801108527 | 38367066 | زرت مركز احمد علي كانو الصحي وابنتي تتالم بسبب اصبعها وكان منتفح وفيه قيح وكان الوقت السابعة والنصف صباحا وعندما جاء دوري للموعد تم اعطائي موعد الساعة الثانية عشر ظهرا هل يعقل انه لا يوجد مواعيد الا بهذا الوقت ارجو الاهتمام بالامر لان معظم المرضى خرجوا من المركز عندما روا هذا الوضع وفي المقابل اقدم شكري لقسم المعالجة لان عندما اريتهم حالة ابنتي كانت هناك استجابة سريعة وتعامل باحترافية والحمد لله اخذنا العلاج المطلوب خلال دقائق |
تم التواصل مع صاحبة الشكوى واخبارها بافضل طريقة للحصول على المواعيد وهو عن طريق الاتصال بمركز الاتصال 80007000 او تطبيق صحتي |
AAK | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-05-39991 | 4/27/2025 12:00:00 AM | 5/5/2025 1:40:11 PM | 4/27/2025 12:00:00 AM | ||||||
7593 | zahra a ahmed | 851108660 | 33351628 | واجهت مشكلة في نظام صحتي حيث اثناء محاولة حجز موعد في المركز لابنتي المريضتين لم يمنحني البرنامج سوى موعد واحد فقط في نفس اليوم وحيث الحجز لاختها اعطاني في اليوم الثاني |
تم التواصل مع صاحبة الاستفسار وقد تم توضيح الامر لها بان احتمال يكون بسبب وجود خلل في النظام وقد تفهمت الامر وفي حال تكرار المشكلة يمكنها التواصل معنا عن طريق الاتصال بالمركز الصحي |
AAK | Administrative | Enquiry | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-05-86448 | 4/29/2025 12:00:00 AM | 5/5/2025 1:45:03 PM | 4/29/2025 12:00:00 AM | ||||||
7594 | fatima abdulla | 801204887 | 33348495 | انا مريضة واعاني من الم شديد في البطن والبلاعيم واذهب للمستشفى والمواعيد الى الساعة 7 محجوزة وليست المره الاولى تكرر عدم الحصول على موعد وليس هناك حل والمركز لا يوجد به زحمة وغرف الدكاترة بدون مرضى اين استثناء المواطن وحقة في العلاج |
تم الاتصال عدة مرات بصاحبة الشكوى ولا يوجد رد من قبلها اما بالنسبة لافضل طريقة لحجز المواعيد فهو الاتصال بمركز الاتصال 80007000 او تطبيق صحتي وفي حال كان الحالة طارئة فقد يتم توجيهها الى قسم التمريض لتصنيف الحالة. |
AAK | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-05-49755 | 5/5/2025 12:00:00 AM | 5/5/2025 2:03:38 PM | 5/5/2025 12:00:00 AM | ||||||
7595 | huda salman | 801111005 | 39683260 | انا المريضة اعاني متلازمة النفق الرسغي وقد تم تحويلي من مستشفى السلمانية الى مركز احمد علي كانو الصحي لتلقي العلاج الطبيعي ذهبت اول زيارة بتاريخ 24 مارس وقالت لي اخصائية العلاج الطبيعي ان الموعد القادم سوف يرسل على تطبيق صحتي وانتظرت لمدة اكثر من اسبوعين ولم يصلني الموعد واتصلت مرارا بالقسم ولا يوجد رد بحاجة الى ارسال الموعد الجديد باسرع وقت |
تم التواصل مع صاحبة الشكوى وتم اعطائها موعد لقسم العلاج الطبيعي |
AAK | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-05-86006 | 4/15/2025 12:00:00 AM | 5/6/2025 8:29:49 AM | 4/21/2025 12:00:00 AM | ||||||
7596 | MOHSEN SALMAN ALI YUSUF | 010102310 | 17310013 | mohsen@bit.com.bh | I had a problem where the Doctor said that the room I was booked in is for non Bahrainis and i am a Bahraini citizen and he told me to check with the reception of the hospital and the reception told me to check online after 1 hour and unfortunately he didn't add the sick leave and it has been almost 12 hours.
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الاجازه موجوده في السستم تم التواصل مع المريض
تحياتي |
YAE | Administrative | Complaint | Administrative – eservices and informatics | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-62134 | 5/6/2025 12:00:00 AM | 5/6/2025 9:42:46 AM | 5/6/2025 12:00:00 AM | |||||
7597 | zahra Husain | 770201415 | 33744732 | hussainzahraa@yahoo.com | تم الاتصال على بدالة مركز ابن سينا الصحي لتجديد موعد العلاج الطبيعي لاكن لايوجد رد كل يوم اقوم بالاتصال |
تم التواصل مع المربضة وتبين ان لديها موعد فائت تم تجديده حسب طلباه بتاري15/5/2025 الساعة 11 صباحا |
ISC | Administrative | Complaint | Appointments | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 25-05-20068 | 5/4/2025 12:00:00 AM | 5/6/2025 9:53:45 AM | 5/6/2025 12:00:00 AM | |||||
7598 | Abduljalil Aldoseri | 570141761 | 39602114 | انا مواطن بحربنى ومتزوج من اجنببه معفبه من رسوم تكاليف العلاج كونها زوجه بحرينى وعند قبامها بزياره مركز محرق الصحى بناء على موعد الفحص اخبروها بانه تم الغاء بطاقه الاعفاء الصحى تكاليف العلاج واخبرها بمراجعه الحكومه الالكترونيه من اجل ادخال البيانات فى السيستم وعند مراجعه الحكومه الالكترونيه افدونا بانه المعلومات موجوده لدينا ونحن ليس مخولين بالاعفاءات الطبيه يرحى التكرم بعمل مايلزم من اجل استمرار زوجتى بالعلاج المجانى وشكرا |
تم التواصل مع العميل واخباره بأنه تم الغاء اصدار بطاقات الاعفاء والاعتماد على المواقع الرسمية التي تبين معلومات الكفيل وجهة الكفالة وعليه يتم اعفاء المريض او احضار اي اثبات رسمي بذلك |
MHC | Administrative | Enquiry | Policy & Procedure | Reception | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-05-27735 | 5/4/2025 12:00:00 AM | 5/6/2025 9:55:04 AM | 5/6/2025 12:00:00 AM | ||||||
7599 | Jawaher alriffaei | 66646656 | من الساعه ٧ ونص اتصل في الرقم مال المواعيد كله مشغول ورن مره وبعد صار مشغول لين الساعه 9:36 وكله مشغول |
تم التواصل مع صاحب الشكوى وشرح له امكانية حجز موعد من خلال القنوات المتاحة خلال تطبيق صحتي او عبر موقع الوزارة او حضور شخصي الى المركز وقد ابدى تفهمه لهذه الخيارات |
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-68163 | 5/5/2025 12:00:00 AM | 5/7/2025 9:14:42 AM | 5/7/2025 12:00:00 AM | |||||||
7600 | نوره خليل | 881206008 | 33377781 | السلام عليكم ورحمه الله وبركاته وردنا اتصال من مريض تتعذر ظهور إجازته رغم ظهور الإجازات القديمة وقد زارا المركز تاريخ 4/5/2025 5/5/2025 |
تمت مراجعة الملف الصحي للمريضة وتبين وجود إجازة مرضية بتاريخ 4/5/2025. عند محاولة المريضة الدخول على نظام الإجازات المرضية لاتظهر الإجازة. تم الشرح للمريضة وطباعة الإجازة المرضية |
SABKAK | Administrative | Enquiry | Administrative - Other | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 10869 | 10869 | 25-05-12339 | 5/6/2025 12:00:00 AM | 6/1/2025 11:26:53 AM | 5/6/2025 12:00:00 AM | ||||||
7601 | Zahraa Hassan | 910406987 | 97333597545 | قمت بزيارة المركز الصحي في الدير وانا في قمة التعب وساعدتني ممرضة اسمها جنان وقامت باتخاذ الاجراءات اللازمة في اعطائي السيلان والادوية اللازمة علماً بأن الكثير من الممرضات جالسات في المنطقة الخارجية من منطقة العلاج (( مسويين لهم بسطة )) سوالف وضحك اهمه وbrother واحد واهيه الوحيدة الي تنتقل من سرير لين سرير من مريض لين مريض وماخلتنا بروحنا مسكينه واهيه الوحيده الي تخدمنا وانا هناك بس طفله يميني اسمها حوراء وطفل يساري اسمه راشد ووحده ثانيه مقابلتني حامل وتعبانه وانا منهكة تعب بس مركزه على الي يصير حولي واجوف انها الوحيده الي تشتغل والباقي برع يسولفون ويضحكون ويزعجونا احنه كمرضى من صوتهم وضحكهم وفي نفس الوقت يات دكتورة الصراحة ما انذكر اسمها وقالت لها ربي يعينج على هالشفت الكل برع يسولف ومو مفتكر في احد وانتي الوحيده الي تشتغلين اولاً ظلم انه ممرضة وحده تخدم كل هالمرضى وثانيا كمية الازعاج للمرضى الي داخل وعدم مراعاتهم لراحتنا ومن امس في الليل احاول اقدم الشكوى عبر الموقع الالكتروني بس مايصير |
عزيزنا العميل، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، تم التواصل مع المراجعة زهرة وأخبرت بأنها أحضرة إلى المركز ولديها أعراض أنفلونزا وتم تصنيفها حالة مستعجلة من قبل الممرضة وانتهت من معينة الطبيبة وأتت إلى غرفة الحلول الوريدى وتم معالجتها من غير تعطيل ولكن وكانت مستاءه من وجود ممرضة واحدة فقط في الغرفة مع العلم بانها حصلت على الخدمة في فترة زمنية قصيرة وكان في إزعاج من قبل الموظفين والمرضى خارج غرفة المحاليل وتم التوضح والأعتذار عن الإزعاج كان بسبب مرضى السكلر مع الممرض الشفت وسيتم توجيه الممرضين لتنظيم وتقديم الخدمة بشكل أفضل وأنسيابي
وشكرا
نادية محمد السعد مشرفة التمريض مركز بنك البحرين الوطني – الدير |
NDC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10924 | 10924 | 25-05-51052 | 5/5/2025 12:00:00 AM | 5/8/2025 7:11:27 AM | 5/7/2025 12:00:00 AM | ||||||
7602 | ABDULRAHMAN MOHAMED MUSTAFA AAMER | 040301435 | 39807774 | abdulrahamniph@icloud.com |
في تاريخ 5/5/2025 في تمام الساعة 8:30 مساءً تقريبا توجهت إلى مركز يوسف عبدالرحمن انجنير الصحي ، موظف التسجيل أحالني على التصنيف تم النداء علي في تمام الساعة 9:13 مساءً قامت الممرضه بالفحص الأكسجين و الظغط فقط دون فحص الحراره و أخبرتني انه المؤشرات الحيويه لاتوجد بها شي لا نقدر ان ندخلك على الطبيب غدا توجه إلى الخاص بالمنطقه وهو مركز عالي الصحي ، على اي اساس تم التشخيص من ممرضه وهي لاتعلم ماذا اعاني منه ، يرجى ازالة غرف التصنيف لا يمكن ان يشخص المريض في المشورات الحيوية، أنا أعاني من شهر كحه و زكام و ضيف في النفس بسبب البلاغم ولدي مشاكل صحيه أتعالج منها في السلمانيه و تم إخباره الممرضه بهذا الكلام و لكن كان ردها انه المواعيد تكون غدا لانه حالتك غير مستعجله ، اتمنى النظر في الموضوع المراكز الصحية لخدمة المواطنين و المقيمين على ارض هذي الوطن الطيبه ، وانا حاليا يجب علي ان اتجه إلى مستشفى خاص و ادفع لهم لعلاجي مع العلم اني طالب و لي لدي راتب شهري إلا مصروف من الاهل ، يرجى النظر في هذا الموضوع شاكر لكم رقم التواصل 39807774 |
فور وصول الشكوى تم النظر في الأمر وتم الأطلاع على صفحة التصنيف و تم تسجيل شكوى المريض و التاريخ الصحي و قياس كافة العلامات الحيوية ثم تم تصنيف المريض بالمستوى الخامس الحالات المستقرة حسب نظام التصنيف المتبع في مراكز الرعاية الصحية الأولية. ثم تم الأتصال المريض في الساعة 11:52 و طلب الأتصال في الساعه 13:00, و تم محاولة الاتصالا للمريض في 13:20 و 13:25 و 13:30 و لم يتم الرد على اي من محاولات الاتصال. |
YAE | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-69369 | 5/6/2025 12:00:00 AM | 5/11/2025 2:27:00 PM | 5/6/2025 12:00:00 AM | |||||
7603 | Zainab Ali | 010303219 | 66342221 | senuoyrina@gmail.com | السلام عليكم ورحمة الله وبركاته الوالدة الله يحفظها امس السبت طاحت وصادها رض بالوجه ، وجرح ف الانف والركبه ، طبعاً امس راحت المركز وخبروها كل يومين لازم تروح التمريض حق يداوون الجرح ، وبحكم سنها وصحتها اللي ماتسمح لها ماتقدر و تعب كلش عليها ان تروح كل يومين المركز ، اتمنى لو بس لفترة جداً بسيطة اسبوع او اسبوعين اذا يقدرون الممرضات يزورونها بالبيت حتى يداوون الجروح ، خصوصاً ان الوالده عندها سكري ف ما راح يتشافى بسرعة حبذا لو يقدرون يمرونها من يوم الثلثاء شكراً جزيلاً لتفهمكم وتعاونكم ويعطيكم العافية Cpr الوالدة : 580072037 Fatema Abdulaziz Isa Aldaqqaq منطقة كرباباد منزل 63 شارع 30 مجمع 432
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تم التواصل اكثر من مرة و لا يوجد رد تم ترتيب زيارة بالتنسيق مع الوحدة المتنقله اقرب وقت 7/5/2025
شكرا |
JHC | Administrative | Enquiry | Administrative – Aid and Assistance | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-57890 | 5/6/2025 12:00:00 AM | 5/8/2025 1:54:44 PM | 5/4/2025 12:00:00 AM | |||||
7604 | Zainab Abbas | 931001242 | 34550542 | zainabradhi10@gmail.com | السلام عليكم .. انا قمت بالتطعيم للحج في مركز جدحفص ولكن في شهادة التطعيمات لا يظهر لدي التطعيمين فقط التطعيم عن الانفلونزا الموسمية ولكن تطعيم السحائي لا يظهر عندي في شهادة التطعيمات وقمت بالتواصل مع المركز ولكن لم تحل المشكلة |
تم التحقق من سجل المريضه و تبين ان التطعيم يظهر في البرنامج
شكرا |
JHC | Administrative | Complaint | Administrative – eservices and informatics | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-23571 | 5/7/2025 12:00:00 AM | 5/19/2025 9:53:14 AM | 5/12/2025 12:00:00 AM | |||||
7605 | Ali Hasan | 960406239 | 33108999 | aha41996@gmail.com | سلام عليكم اليوم كان هناك موعد لإبني الحسن علي حسن في مركز جدحفص الصحي في قسم رعاية الأمومة وذلك لتطعيم الثلاث سنوات و تمت مناداتها من قبل الدكتورة فضيلة عباس في غرفة رقم 11 وبينما كانت الدكتورة تفحص ابني اخبرت زوجتي بأنه هناك التهاب في احد الاذنين على الرغم من أن ابني كان لديه موعد قبل يوم في احد المستشفيات الخاصة مع استشاري أطفال ومع استشاري اذن وانف وحنجرة وذلك للمتابعة بعد العملية التي أجريت له قبل شهرين تقريبا وكانت المواعيد تسير على ما يرام على انه يسير بشكل صحيح ولا يوجد أي التهابات أو أي مضاعفات ولكن فوجئنا اليوم في المركز الصحي بأنه الدكتورة فضيلة عباس في غرفة رقم 11 تقول بأن الطفل يعاني من التهاب في الأذن ولا نستطيع عطاه التطعيم ويجب أن يأخذ أحد الأدوية المضادة لهذا الإلتهاب ولكننا رفضنا ذلك وذلك لانه لا يعاني من أي أعراض وخرجنا من المستشفى وذهبنا إلى الاستشاري و الاستشاري قال لنا من جديد بأن الأذن سليمة تماما وتم فحصها بشكل دقيق من قبل الاستشاري. السؤال كيف يتم تشخيص الطفل بوجود التهاب ويتم إعطائها المضاد على الرغم من معرفة مضاعفات المضادات وأضراره على الجسم |
تم تنبيه الطبيب بالتأكد من حاجة المريض الفعلية للمضاد الحيوي كما تم التواصل مع العميل لتحديد موعد التطعيم |
JHC | Administrative | Complaint | Service Quality | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-96084 | 5/7/2025 12:00:00 AM | 5/20/2025 8:05:17 AM | 5/11/2025 12:00:00 AM | |||||
7606 | mohammed murad | 930959426 | 39616569 | mk7211m@gmail.com |
I’m having trouble with the appointment system. When I try to book a new appointment, it tells me that I can’t because I already have one scheduled. However, when I click on "View My Appointment," I see the same message. Additionally, it now shows that I have a fine to pay, but I couldn’t even take an appointment in the first place. ABDELHAMID AZZOUNI 930959426
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تم التواصل مع كفيل العامل و اتضحك انه يريد عمل فحص العمال الدوري شكرا |
JHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-35121 | 5/7/2025 12:00:00 AM | 5/8/2025 2:07:04 PM | 5/8/2025 12:00:00 AM | |||||
7607 | Jaber Ahmed | 950207551 | 97334174345 | jaboor95@hotmail.com | توجهت يوم السبت الموافق 10/5/2025 الساعة 13:15 الى مركز حمد كانو الصحي ( الطوارئ ) لشعوري بالتعب و الاحساس بالتقيؤ. و تم تصنيفي رقم 5 لمستوى المرض.. و لكن رفضت موظفت الاستقبال دخولي على الطبيب بحجة اني سليم و قالت لي عليك التوجه لمركز ابو ماهر الصحي حيث عنواني هناك... لكنني موجود اليوم في بيت والدي في الرفاع و ليس بأمكاني قطع مسافة طويلة و انا شديد التعب. فهل هذا تصرف صحيح في مركز طوارئ يعالج جميع المرضى؟ أرجو مراجعة الموضوع و توبيخ موظفة الاستقبال التي لعبت دور الطبيب و قررت اني سليم. ثم توجهت الى المستشفى الخاص و تمت معالجتي. والصورة تشهد. و شكرا لكم . جابر أحمد عبدالرحيم الرقم الشخصي:950207551 هاتف: 34174345 |
السلام عليكم |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-61288 | 5/11/2025 12:00:00 AM | 5/12/2025 12:50:42 PM | 5/11/2025 12:00:00 AM | |||||
7608 | ALI ABDULKARIM MOHAMED MANSOORI | 910509379 | 39993091 | alikaa.mansoori@gmail.com | السلام عليكم ، شكوى على موظف استقبال بسبب أسلوبه غير لائق تماما في مركز انجنير الصحي ( الساعة ٧:٣٠ صباحا اتصلت على 17372888 الى الساعة ١١:٠٠ صباحا لم يتم حل طلبي . علما بان تم تحويل المكالمات ٣ مرات أقسام مختلفة ( المختبر ، باحث اجتماعي ، مساعد إداري) الطلب: ما هي اجراءات الفحص ا |
تم التواصل مع العميل وعمل اللازم |
YAE | Administrative | Complaint | Administrative – behavioral and Communication | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-67076 | 5/11/2025 12:00:00 AM | 5/11/2025 2:37:28 PM | 5/11/2025 12:00:00 AM | |||||
7609 | HASAN EYAD HASAN TAMMAM | 000700525 | 33332703 | hasaneyad554@gmail.com | Case Description إلى السادة المحترمين/ مسؤولي وزارة الصحة – مملكة البحرين تحية طيبة وبعد، الموضوع: شكوى ضد الطبيب عباس عبدالمحسن ميرزا الدلال – مركز يوسف انجنير الصحي / قسم الأسنان أنا المواطن حسن إياد حسن علي آل تمام، أرفع إلى سعادتكم هذه الشكوى بصفتي مرافقًا لشقيقتي القاصر (أقل من 18) والتي كان لديها موعد جلسة علاج عصب (الثالثة) بتاريخ 6 مايو في مركز يوسف انجنير الصحي مع الطبيب المذكور اعلاه . حضرتُ معها بسبب تعذر حضور والديها؛ إذ كان والدنا خارج المملكة ووالدتنا تمر بظرف صحي. شرحت للطبيب الوضع، وقدمت ما يثبت صلة القرابة، وأبديت استعدادي لتحمل المسؤولية عبر توقيع إقرار قانوني، إلا أنه رفض العلاج بشكل قاطع، وأصر على حضور أحد الوالدين فقط. يُذكر أن والدتنا حضرت الجلستين السابقتين، مما يثبت اضطرارية غيابها. كما تواصلت لاحقًا مع رئيسة قسم الأسنان الدكتورة طاهرة، التي أكدت مشكورةً إمكانية توقيع الإقرار في مثل هذه الحالات، ولكن الطبيب رفض ذلك دون مبرر قانوني أو إنساني، رغم علمه بتوجيه رئيسة القسم واخباري له باستعدادي التام لتوقيع الاقرار . . أسلوب الطبيب في التعامل كان غير مهني، ما أدى إلى هدر وقتنا وجه |
م مناقشة موضوع الشكوى مع أخصائي العصب و أوضح لنا ان تم إرجعاع المريض للتأخير عن الموعد حيث أكد الطبيب ان المريضة تأخرت لمدة 20 دقيقة من وقت العيادة حيث ان جلسة علاج العصب تأخذ مدة أطول من جلسات باقي العيادات , و بخصوص ولي الأمر تم إعلام المريض ان حضور ولي الأمر ( الأب أو الأم ) للجلسة الأوبى ضروري و ذلك للإعلامهم بالخطة العلاجية و عدد جلسات العصب و المضاعافات الواردة .
و تم التحدث مع صاحب الشكوى و تفهم الأمر و تم شرح الأمر له و حيث ان يجب على المريض ان يكون متواجد قبل الموعد ب 15 دقيقة و إعلام العيادة بوصولهم و انه يفضل حضور ولي الأمر ( الأب أو الأم ) قدر المستطاع للمواعيد إلا اذا استجدت ضروف تمنع حضورهم , حيث ان اي مرافق سيوقع على ورقة الإقرار .
لكم جزيل الشكر و الإمتنان
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YAE | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-54742 | 5/11/2025 12:00:00 AM | 5/11/2025 2:59:44 PM | 5/11/2025 12:00:00 AM | |||||
7610 | ABDULLA HASAN ALI EHDAYAH | 950502073 | 32204440 | abdulla.ehdayah@gmail.com | انا حاليا زرت مركز يوسف عبدالرحمن انجنير الصحي، بسبب جلوسي الصباح و مرضي ذهبت المركز و بعد فحصي رغم عدم وجود كثافة او ضغط هذا الوقت اعطائي موعد بعد ساعتين. اتمنى النظر في هذه الشكوى و موضوع التقييم في حال عدم وجود كثافة مرضى تسهيل الموضوع و اعطاء مواعيد. اعطائي موعد 7ص وقت فتح مركز عالي بالرغم عدم وجود احد هذا يوضح انه المستشفي لا يريد استقبال المرض |
تم التواصل مع العميل والاستفسار عن الشكوى وقد تبين أن المريض تابع لمركز عالي الصحي وقد حضر إلى مركز انجنير الساعة الثالثة صباحا بقصد العلاج وقد تم تصنيفة على أن حالته مستقرة فالمريض معترض على آلية التصنيف وقد شرحت للعميل بضرورة حجز موعد عن طريق مركز الاتصال او تطبيق صحتي قبل ذهابة لمركزه الصحي |
YAE | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-07729 | 5/12/2025 12:00:00 AM | 5/13/2025 1:30:11 PM | 5/12/2025 12:00:00 AM | |||||
7611 | خلود غيث | 33326652 | تعامل موظفي قسم الاستبقال |
السلام عليكم تم التواصل مع العميلة و افادت بانه يجب ان يكون تعامل موظفي قسم الاستبقال بوجه بشوش و مبتسم، تم ابلاغها بان سوف يتم عمل الازم وسوف سيتم اخذ الملاحظة بعين الاعتبار |
NAC | Administrative | Complaint | Administrative – behavioral and Communication | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 25-05-05796 | 4/8/2025 12:00:00 AM | 5/12/2025 9:23:31 AM | 4/10/2025 12:00:00 AM | |||||||
7612 | شيخه محمد | 39970701 | وضع لافته اننهاء وقت سحب الدم في المختبر |
السلام عليكم تم التواصل مع العميل و تم ابلاعها بأن توجد لافته بخصوص اوفات عمل قسم الختبر |
NAC | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Laboratory | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10855 | 10855 | 25-05-15634 | 4/13/2025 12:00:00 AM | 5/12/2025 9:26:09 AM | 5/15/2025 12:00:00 AM | |||||||
7613 | رضية حسين | 38236116 | المعاملة جدا ممتازة حيث اشكر الدكتورة والممرضة التي خدمت ولدي وشكرا لهم |
شكر للطبيب والممرض |
BKH | Administrative | Appreciation | Clinical Management (Treatment) | Care Unit | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 25-05-07168 | 5/11/2025 12:00:00 AM | 5/12/2025 9:36:07 AM | 5/11/2025 12:00:00 AM | |||||||
7614 | NAJAT ABBAS | 33773755 | مركز الرفاع الشرقي الحنينيه مركز جديد وممتاز ولكن ينقصه نظافه الحمامات والصيانه من المفرض يكون عامله تقوم م تنظيفه بعد كل شخص بخصوص دورات المياه في يستخدم الدوره شكرا |
تم التواصل مع صاحب الشكوى، وأُفيد بأنه سيتم تنظيف الحمامات بشكل دوري ومنتظم. كما سيتم التنسيق مع قسم الصيانة للكشف على الحمامات والتأكد من سلامتها ومعالجة أي أعطال في حال وجودها. وفيما يخص طلب تخصيص عامل دائم لتنظيف الحمامات، سيتم دراسة إمكانية تنفيذ هذا الطلب. كما نؤكد أنه قد تم مسبقًا طلب زيادة عدد عمال النظافة بالمركز، نظرًا لزيادة عدد المترددين عليه |
SABKAK | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-82312 | 5/11/2025 12:00:00 AM | 5/12/2025 11:44:16 AM | 5/12/2025 12:00:00 AM | |||||||
7615 | AHMED | 33171177 | السلام عليكم مواعيد الاسنان في مركز الشيخ عبدالله بن خالد صعبه جدا لدراجه نروح قبل مايفتح المركز وبعد مانحصل موعد نوقف في الشمس برع طابور واخرتها يقولون خلصو المواعيد والحجز اون لاين عن تطبيق صحتي بس شكل كل ما ادش مافي مواعيد الاسنان ارجو التسهيل اكثر وشكرا |
تم التواصل مع صاحب الشكوى بخصوص المواعيد المحدودة لعيادة الأسنان. تم توضيح له أن هناك عدة طرق لحجز المواعيد وهي من خلال تطبيق “صحتي”، أو عبر مركز الاتصال أو من خلال الحضور الشخصي كما تم إبلاغه بأنه بإمكانه الحجز المسبق إذا رغب بذلك. أثناء الحديث، قدم صاحب الشكوى مقترحًا بخصوص زيادة عدد طاقم الأسنان بسبب الازدحام الكبير للمراجعين في قسم الأسنان. سيتم رفع هذا المقترح إلى الإدارة العليا للنظر فيه
|
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-62515 | 5/11/2025 12:00:00 AM | 5/12/2025 11:26:15 AM | 5/12/2025 12:00:00 AM | |||||||
7616 | SUAD ABDULLA ISA RAMADHAN | 910401918 | 33303729 | ذهبت إلى مستشفى يوسف انجنير وتسجلت على غرفة ٦ وانتظرت اكثر من نص ساعة ولم يتم منادتي وكان كل من يأتي ويطرق الباب : يدخل وعندما توجهت إلى الكتاب وقاموا باالتصال بها قالت لهم لم يأتي موعدها بالرغم من ان هي لم تنادي مريض واحد بموعده كان تدخل فقظ من يطرق الباب ويخبرها باالسم وهذه ليست المرة األول حتى قمت بتغير الغرفة |
بخصوص الشكوي |
YAE | Administrative | Complaint | Administrative – waiting time | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-64123 | 5/12/2025 12:00:00 AM | 5/12/2025 1:20:55 PM | 5/12/2025 12:00:00 AM | ||||||
7617 | Mohammed Abdul AZIZ Ali AL zaimoor | 810803585 | 39786844 | mohammedalzaimoor81@gmail.com | السلام عليكم تحية طيبة وبعد أفيدكم علما ان موظفي مركز جدحفص الصحي لا يقومون بمعالجة المريض قبل الساعة السابعة صباحا بقسم التمريض حيث أن الموظفين على الدوام وحاضرين على مدار الساعة.... الرجاء منكم النظر لمصلحة المرضى |
تم الاتصال بالمريض و توضيح آلية العلاج و توقيتاته المعمول بها حسب القوانين , بالإضافة التعاون المستمر مع المرضى . ابدى المريض تفهمه للموضوع
شكرا |
JHC | Administrative | Complaint | Clinical Management (Treatment) | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-45199 | 5/8/2025 12:00:00 AM | 5/15/2025 10:08:26 AM | 5/14/2025 12:00:00 AM | |||||
7618 | حسين صالح | 930707940 | 37282999 | h.altabaqa@gmail.com | السلام عليكم انا اخذت موعد في مستشفى جدحفص و انتظرت ساعة كاملة بس ادخل للدكتور و يوم دخلت الى الدكتور خبرني مافي موعد يعني الموظفة مالت الاستقبال ماسوت موعد و نزلت اتاكد وياهم و طلعت ماسوت لي موعد وانا انتظر ساعة |
تم التواصل مع المريض و الاعتذار عما حصل من موظف قسم السجلات حيث اتضح انه عن طريق الخطأ لم يتم تثبيت موعد المريض كذلك تم تنبيه جميع موظفي قسم السجلات بضرورة التأكد من تسجيل الموعد لأي مريض شكرا
|
JHC | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-19442 | 5/8/2025 12:00:00 AM | 5/13/2025 8:24:42 AM | 5/13/2025 12:00:00 AM | |||||
7619 | abdulla lftikhar | 33537644 | I had an appointment with weight managment clinic at sheikh abdullah health center in riffa I waited for 2 3 months. And now the reciption lady called me and asked me if i can speak fluent arabic, i said i cant and she cancelled my appointment. Why this unjust treatment? Kindlu suggest what should i do Does she have the right to cancel my appointment because i cant speak fluent arabic? |
تم التواصل مع صاحبة الشكوى وإبلاغها بأن من شروط العيادة إتقان اللغة العربية وذلك لضمان تقديم الخدمة بالشكل المطلوب. وقد أبدت تفهمها لما تم توضيحه |
SABKAK | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-09553 | 5/12/2025 12:00:00 AM | 5/13/2025 12:07:45 PM | 5/13/2025 12:00:00 AM | |||||||
7620 | saleh mohamed | 33879487 | مرحبا تلقيت اتصال بيوم الأحد من مركز عبدالله بن خالد الصحي بمنطقة الحنينية على الرقم 17768999 |
تم التواصل مع صاحب الاستفسار بعد التحقق من النظام وتبين انه لا توجد لدية مواعيد لمتابعة في المركز |
SABKAK | Administrative | Enquiry | Administrative - Other | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-27441 | 5/12/2025 12:00:00 AM | 5/13/2025 12:58:27 PM | 5/13/2025 12:00:00 AM | |||||||
7621 | علي جمعة | 880802774 | 39133022 | I visited Halat Bumaher health center in 28 July 2015 and 3 PM. I presented with a swelling in the middle of my chest. The doctor directed me to site at a distant chair near the room entrance instead of the patient chair by the desk. |
تم الاتصال بالعميل و الاستلام للشكوى المقدمة وتم تنبيهه جميع الممرضات بفتح الجرح و معاينته قبل تسليم المريض الادوات المطلوبة |
HBM | Administrative | Complaint | Service Quality | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-05-80052 | 4/13/2025 12:00:00 AM | 5/13/2025 1:28:28 PM | 4/14/2025 12:00:00 AM | ||||||
7622 | محمد المناعي | 840600216 | 33055565 | و اكثر من غرفة للطبيبللاسف موظف واحد في مركز حالة بوماهر الصحي للانتظار |
تم التواصل مع العميل وتبين بانه الشكوى متعلقة بقسم الصيدلية وتم إيضاح بانه نوبة آخر ليل تعتبر للحالات الطارئة فقط ولا يستدعي وجود أكثر من موظف، بالاضافة الى ذلك ان جميع المراكز الصحية التي تعمل بنظام 24 ساعة تتبع نفس الآلية، وسيتم رفع ملاحظة العميل للمسؤولين في قسم الصيدلية للنظر في الموضوع. |
HBM | Administrative | Complaint | Waiting Period | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-05-84762 | 4/24/2025 12:00:00 AM | 5/13/2025 1:31:18 PM | 4/27/2025 12:00:00 AM | ||||||
7623 | EMAN SAYED MOOSA JAAFAR ALHALWACHI | 780206231 | 33008030 | Joory96@gmail.com | بما ان خدمة اختيار طبيب العائلة متاحة للمواطنين فانا كمواطنة من حقي اختيار طبيب العائلة . قبل حوالي 3 سنوات تفاجئت من قبل مركز يوسف انجنير عند محاولة دخولي على طبيبة العائلة التي اتابع عندها بالعادة . بأنها ليست ضمن ملف طبيب العائلة عندي والسبب ان المركز قام بشكل عشوائي بتسكيني على طبيب العائلة الذي تم اختياره من قبلهم . وعندما طلبت من المركز اني ارعب ان يكون ملف عائلتي الصحي مع دكتورة رحاب الخنيزي . تم اشعاري ان بعد ان اكمل عام على الطبيب الذي تم اختياره من قبلهم وتحديد في ديسمبر 2023 سيتم السماح لي باختيار طبيب العائلة. ذهبت للمركز في ديسمبر 2023 وايضا مرتين في 2024 وقدمت طلب باختيار طبيب العائلة. ووعدوني بانه سبتم تلبية رغبتي . الا انه لم يتم ذلك وهاي نحن الآن في عام 2025 سأعمل 4 سنوات ومازلت غير قادرة على اختيار طبيب العائلة الملائم لتقديم الخدمة الصحية التي وفرتها لي حكومة بلادي . وعليه ارجوا النظر في الامر وحل مشكلتي التي لم أستطع حلها مع المركز |
تم التواصل مع صاحبة الشكوى وأخذ تفاصيل الشكوى وقد تم شرح آلية تغيرر المريض على طبيب العائلة وبانتظار فتح باب التغيرر للتمكن من تغير المرضى |
YAE | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-76224 | 5/13/2025 12:00:00 AM | 5/13/2025 2:20:41 PM | 5/13/2025 12:00:00 AM | |||||
7624 | محمد حيدر | 830102000 | 36381148 | بسم الله الرحمن الرحيم الموضوع يجمع بين الثناء المقترح والشكوى أنا مواطن بحريني مصاب بمرض السكر city_ar اتلقى العلاج في يوم العطلة الرسمية في مركز حاور الصحي ولا الأمانة جميع من يعمل في هذا المركز من الطواقم الثلاث التي أتعامل معها قسم التمريض والك الطبي للتسجيل ممتازين لكنني سوف أتحدث عن قسم التمريض بالتحديد وهنا شهادة حق أنا عنها عند رب العالمين لا ابالغ إن نقلت أن غالبية من يعمل في هذا القسم من أفضل الكوادر الوطنية التي تفتخر بها مملكة البحرين تعاملها من معاك كل المرضى دون استثناء في قمة الذوق والاحترام والأدب وصلني من أحد زملائي المرضى أن هناك مريض لا يقوم الشكوى الكلية كل حين وما أريد التأكيد عليه أن هذه الشكوى ليس لها صحة دون وجه حق وأعمال الظلم السكوت عن حد أو رد مني أو من بقية الزملاء على الخاتم أتمنى أن اقترح أن هذا المريض الذي يقوم بتقديم الشكوى الكلية الظالمة بإتخاذ الإجراءات ضده أو نقله إلى المركز الصحي آخر ليكون عبر الباقية ملاحظة لم يطلب مني أي شخص المدح او الشهادة الشكر ولا المقترح فهو مبادرة مني |
تم التواصل مع العميل و شكره على التنبيه و الإقتراح وسيتم النظر في الاقتراح و النظر في الموضوع |
HBM | Administrative | Suggestion | Policy & Procedure | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-05-99738 | 4/13/2025 12:00:00 AM | 5/13/2025 1:37:46 PM | 4/14/2025 12:00:00 AM | ||||||
7625 | محمد ناصر | 040515362 | 33138943 | السلام عليكم ورحمة الله وبركاته أنا الآن في مركز حالة ماهر الصحي وصار لي من 7:00 إلى الآن انتظر دكتور الأسنان والآن 8:00 وخمسة وعشرين صباحا ولم يأتي أحد استفسرت من الاستقبال قال الدكتور المفروض على 8:00 يكونون موجودين لكن ما في احد لحد الآن أتمنى يكون في حل هذا التأخير |
تم التواصل مع العميل وتبين بانه حضر في الساعة 7:00 صباحا وتم اعطائه موعد في الساعة 8:00 صباحا وان الطبيب تاخر على موعده سيتم التنبيهه على الطبيب المناوب، بالاضافة الى ذلك تم شرح آلية تسجيل المرضى لعيادات الاسنان ووقت بدأ عمل عيادات الاسنان وقد تم عمل اللازم للعميل |
HBM | Administrative | Complaint | Waiting Period | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-05-95794 | 4/27/2025 12:00:00 AM | 5/13/2025 1:40:29 PM | 4/27/2025 12:00:00 AM | ||||||
7626 | مريم ابراهيم | 921007604 | 37137139 | السلام عليكم ورحمة الله وبركاته اتقدم إليكم بهذه الشكوى و اطلب منكم النظر فيها واتخاذ اللازم حيث أن والدتي تعاني من أمراض مزمنة مثل السكر وارتفاع ضغط الدم وقد جرت مؤخرا عملية جراحية شعرت والدتي بدوار شديد فتوجه نا على الفور إلى مستشفى حالة بوماهر لإجراء الفحوصات اللازمة وبعد الكشف تم تشخيص حالتها بوجود ارتفاع بسيط في ضغط الدم تم تحويلنا إلى الطبيبة رقم خمسة التي قامت بدورها على اكمل وجه وقدمت الاستشارة المطلوبة خلال الحديث معها أخبرتها والدتي بأنها لم تتناول دواء الضغط منذ ثلاثة أيام وبعد مراجعة ملفها تبين أن الدواء قد تم وصفه مسبقا من قبل مستشفى السلمانية لمدة سبعة أشهر وتم الاتفاق على صرف الدواء من مركز المركز مباشرة ولكن توجه هنا إلى الصيدلية تبين وجود مشكلة في صرف الدواء ذهبت شقيقتي إلى الطبيبة للاستفسار حينها اخبرت الطبيب الصيدلاني بأن والدتي أصرت على صرف الدواء وهذا لم يحدث أبدا بل كنا نطالب حقنا في الحصول على العلاج بناءا على التوصية الطبيب وهذا اطرح سؤالي من المسؤول إذا تدهورت حالة والدتي نتيجة هذا الخطأ نأمل منكم التحقيق في هذه الواقعة |
تم التواصل مع مقدم الشكوى مريم محمد لمعرفة تفاصيل الشكوى المقدمة بخصوص صرف دواء الضغط لوالدتها سمية مصطفى و تبين بانها قامت بمراحعة الطبيبة اولا من غير الرجوع للصيدلية حيث انه الوصفة مكتوبة من السلمانية و مفتوحة ) اي يمكن صرفها مباشرة و اخبرت الطبيبة بانها تريد وصف دواء الضغط ( exforge ) لان والدتها لم تستخدم الدواء من 3 ايام و رفضت الطبيبة كتابة الوصفة لان الدواء من قائمة ادوية السلمانية فقط و عند اصرار البنت قامت بتجديد وصفة السلمانية و في هده الحالة لا يمكن صرف الدواء من المركز و عندما قامت بمراحعة الصيدلية اخبرها الصيدلاني و انه يجب ان تكون الوصفة صادرة من السلمانية فقط و اخبرها بانه يمكن للطبيية ان تكتب الدواء البديل و رفضت بنت المريضة دلك و لم تصرف الدواء لوالدتها و اضافت بان شكوتها على الطبيبة و ليس الصيدلية و تم اخبارها بان الشكوى سترسل للطبيب المسئول لعمل اللازم |
HBM | Administrative | Complaint | Administrative – behavioral and Communication | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10854 | 10854 | 25-05-40444 | 4/10/2025 12:00:00 AM | 5/13/2025 1:49:12 PM | 4/15/2025 12:00:00 AM | ||||||
7627 | لا يوجد | شكوى على الممرض بدر والمعاملة الغير جيدة ومن دون احترام |
نظرا لعدم اكتمال البيانات الاساسية الخاصة بمقدم الشكوى ، سيتم اجراء تحقيق من قبل مسؤؤول قسم التمريض والحصول على ايضاحات وسوف تتخذ الاجراءات اللازمة لحل هذه المسألة |
SHC | Proffesional | Complaint | Behavioral | Nursing | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 25-05-64413 | 4/20/2025 12:00:00 AM | 5/14/2025 12:13:48 PM | 4/20/2025 12:00:00 AM | ||||||||
7628 | احمد حسن سلمان | 890202869 | 36919551 | ahmed89asfoor@gmail.com | مريض سكلر ويطلب دواء الفترقان |
تم التواصل مع المريض وتوضيح الاستشارة العالجية بصورة فردية وعلى حسب التقييم الاكلينيكي الطبيب يقرر العلاج الامثل ووفقا للتعاميم الصادرة الخاصة بسلامة المرضى والاستخدام الآمن للحقن وتباعا للاخلاقيات المهنية بعدم تسبب اذى وضرر للمريض واختيار العلاج الانسب |
SHC | Proffesional | Complaint | Clinical Management (Treatment) | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-05-79524 | 4/12/2025 12:00:00 AM | 5/14/2025 12:21:33 PM | 4/13/2025 12:00:00 AM | |||||
7629 | جود حسين | 031106331 | 36074167 | joodhusain17@gmail.com | مريضة تعاني من الام شديدة بسبب الدورة الشهرية ، وتطلب ابرة البنادول التي سبق وان اخذتها في نفس الحالة والدكتورة رفضت ذلك |
تم التحقق من الطبيبة عن الموضوع ومناقشتها عن العالج المقترح من قبلها للمريضة وتبين ان العلاج المقدم وفقا لتقييمها الاكلينيكي وفقا للبروتوكول العالج المتبع في المراكز الصحية على حسب الدراسات العلمية والمريضة خرجت من غرفة الطبيبة قبل استكمال مناقشة بدائلالعلاج |
SHC | Legal | Complaint | Clinical Management (Treatment) | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-05-76329 | 4/10/2025 12:00:00 AM | 5/14/2025 12:28:13 PM | 4/13/2025 12:00:00 AM | |||||
7630 | فاضل مروزق | 921100760 | 34107302 | fadhel.mqq@gmail.com | الشكوى خاصة باعمال الصيانة والتوسعة بمركز سترة الصحي ومنطقة العمل المفتوحة مع وجود المرضى والمراجعين |
تم التواصل مع مقدم الشكوى وتقديم الشكر على حرصه على سلامة الجميع ، وتم التاكيد بانه تم الاجتماع مع المهندس المباشر لاعمال المشروع بالمركز الصحي لمتابعة سير العمل وغلق اماكن العمل الداخلية وتوجيه العمال لنقل المواد والمعدات من الابواب الخارجية وليس في ممرات المركز الداخلية والتاكيد على تطبيق معايير السلامة والامن والتي تق على عاتقنا |
SHC | Administrative | Complaint | Facilities and Services | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-05-56283 | 4/13/2025 12:00:00 AM | 5/14/2025 12:33:54 PM | 4/13/2025 12:00:00 AM | |||||
7631 | عبدالحسين القصاب | 660025124 | 36766168 | جهاز الارقام لا يعمل |
تمالتواصل مع المريض والاشاده بحرصه على تواصله مع المركز الصحي وتم التاكيد على ان خدمة جهاز الارقام متعطلة بسبب خلل بالجهاز وسيتم تبديله بآخر جديد خلال اسبوع عمل وهناك توصية على حراس الامن بتنظيم سير العمل لحين اتسبدال الجهاز |
SHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-05-13931 | 4/10/2025 12:00:00 AM | 5/14/2025 12:36:34 PM | 4/10/2025 12:00:00 AM | ||||||
7632 | فاضل مرزوق | 921100760 | 34107302 | fadhel.mqq@gmail.com | اعمال الصيانة بالمركز الصحي واماكن العمل المفتوحة |
في اطار الجهود المبذولة من اجل التطور الخدمي بالمراكز الصحية لتلبية احتياجات وتطعلعات المرضى في الحصول على الرعاية الصحية في بيئة صحية ذات جودة عالية جاري العمل على تطوسسر وتوسعة مركز سترة الصحي ، حيث تم شكر المريض وتوضيح أعمال البناء القائمة بالمركز بهدف انهاء المشروع وان هناك كنابعة مع المهندس المشرف بموقع العمل . |
SHC | Administrative | Complaint | Policy & Procedure | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-05-59165 | 4/9/2025 12:00:00 AM | 5/14/2025 12:41:02 PM | 4/9/2025 12:00:00 AM | |||||
7633 | جاسم حسن | 2924201 | 396891720 | jassim@bahrainpack.com | الشكوى خاصة بطلب دفع رسوم الاستشارة الطبية مبلغ 7 دينار |
تم التواصل مع المريض والاشادة بحرصه على التواصل مع المركز الصحي وتم اخبار المريض بان خدمة التحقق من اشتراك العامل في خدمات الرعاية الصحية الاولية عن طريق رابط هيئة تنظيم سوق العمل متعطلة وقد تم اعادة فتح الخدمة |
SHC | Legal | Complaint | Policy & Procedure | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-05-16883 | 4/8/2025 12:00:00 AM | 5/14/2025 12:44:22 PM | 4/8/2025 12:00:00 AM | |||||
7634 | صالح حسن أحمد | 590049313 | 33455710 | saleh278000@gmail.com | اللباس الغير لائق والمحتشم للمترددين على المركز الصحي |
تم التواصل مع المريض من قبل اداري المركز والتاكيد على ان مراكز الرعاية الصحية الاولية تسعى على التاكيد على الالتزام بضوابط السلوك العام واحترام العادات والتقاليد وعلى وجه الخصوص اللباس اللائق والمحتشم بالمركز الصحي . وتم التاكيد على ان المركز يؤكد على دور الحارس في هذا الجانب وتوجيه المراجعين بطريقة محترمة ولطيفة في حال اللباس لا يتوافق مع قواعد السلوك العام داخل المركز الصحي |
SHC | Administrative | Complaint | Administrative - Other | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-05-85266 | 4/8/2025 12:00:00 AM | 5/14/2025 12:48:37 PM | 4/8/2025 12:00:00 AM | |||||
7635 | علي رضا سلمان | 740604651 | 39255260 | alqatari392@gmail.com | اللباس الغير لائق والمحتشم بالمركز الصحي |
تم التواصل مع المريض والتاكيد عليه بان مراكز العراية الصحية الاولية تسعى على التاكيد علىالالتزام بضوابط السلوك العام واحترام العادات والتقاليد وعلى وجه الخصوص اللباس الائق والمحتشم .
وتم اخبار المريض بان المركز الصحي يؤكد على درو الحارس في هذا الجانب وتوجيه المرضى والمراجعين بطريقة لطيفة في حال اللباس لا يتوافق مع العادات والتقاليد . |
SHC | Administrative | Complaint | Administrative - Other | Administration | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-05-02285 | 4/6/2025 12:00:00 AM | 5/14/2025 12:52:18 PM | 4/6/2025 12:00:00 AM | |||||
7636 | حسن يعقوب | 800109775 | 39750828 | طلب توفير مستشعر السكر الجديد لمريض سكر |
تم الاتصال بالمريض من قبل نائب رئيس مجلس الادارة وتم اخبار المريض بان المستشعر غير متوفر في المراكز الصحية وتم تحويل المريض لعيادة الغدد الصماء في مجمع السلمانية حيث انها الجهة الوحيدة التي بامكانهها صرفه |
SHC | Proffesional | Complaint | Facilities and Services | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-05-41259 | 4/3/2025 12:00:00 AM | 5/14/2025 12:55:36 PM | 4/3/2025 12:00:00 AM | ||||||
7637 | زينب جواد | 040611965 | 32007233 | العذر الطبي لا يظهر بالموقع |
تم الاتصال بالمريضة واتضح الاجازة جاهزة في النظام الالكتروني وتم طباعتها للمريضة |
SHC | Proffesional | Complaint | Administrative – eservices and informatics | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-05-18358 | 4/3/2025 12:00:00 AM | 5/14/2025 1:04:35 PM | 4/3/2025 12:00:00 AM | ||||||
7638 | سارة ال طوق | 921201702 | 33137014 | saraaltooq@gmail.com | المعاملة دون المستوى من قبل احد طبيبات المركز |
تم التحقق من الشكوى بالاستماع الى المعنيين والنظر في الملف الصحي للمريضة .
تم لفت نظر الطبيبة على الاسلوب وضرورة التعامل بمهنية مع جميع المراجعين |
SHC | Proffesional | Complaint | Behavioral | Doctors | High | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-05-50320 | 4/2/2025 12:00:00 AM | 5/14/2025 1:08:20 PM | 4/2/2025 12:00:00 AM | |||||
7639 | لا يوجد | شكر لدكتورة أميرة |
لا توجد بيانات للتواصل مع مقدم الشكر ، تم تقديم الشكر للدكتورة المعنية |
SHC | Administrative | Appreciation | Behavioral | Doctors | High | Irrelevant Request | Within SLA (Closed) | Complaints Box | 10209 | 10209 | 25-05-94311 | 5/12/2025 12:00:00 AM | 5/14/2025 1:10:33 PM | 5/12/2025 12:00:00 AM | ||||||||
7640 | نجاح البصري | 771108281 | 33490915 | najah.bh77@gmail.com | عدم ضهور سجل التطعيمات الالكتروني لجرعة السحائي |
تم التاكد من وجود بيانات تطعيم السحائي للمريضة وان العطل فني وليس مرتبطا بتسجيل البيانات وجاري التواصل مع الاطراف المسؤولة لمعالجة المشكلة |
SHC | Proffesional | Complaint | Administrative – eservices and informatics | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10209 | 10209 | 25-05-22347 | 5/6/2025 12:00:00 AM | 5/14/2025 1:13:25 PM | 5/6/2025 12:00:00 AM | |||||
7642 | Shahd Alrabia | 35424158 | السلام عليكم يعطيكم العافية لو سمحتوا اذا مسويين فحص الزواج في مستشفى خاص هل لازم نرد نروح المركز للمشورة الزوجية و الختم الوزاري؟ |
تم التواصل مع المريضه وافادتها باللازم وهو احضار جميع الاوراق والاستمارات التي تم عملها في الخاص لمعاينتها من قبل المختصين في قسم الرعاية والامومه والختم عليها بعد التأكد من صحتها |
BQC | Administrative | Enquiry | Administrative - policy, procedures, regulations and work legislations | Mother and Child Care | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-05-38626 | 5/7/2025 12:00:00 AM | 5/14/2025 1:44:04 PM | 5/7/2025 12:00:00 AM | |||||||
7643 | Abdulla Malik | 39499299 | I went for a pre marital checkup two weeks ago and was told that my results will be ready the next day. I got a call from my health Center (bilad al qadeem) a few days later telling me something went wrong with the blood test and it needs to be redone. I went to the health Center to check what the issue is and they just told me that there was an issue with the test and it needs to be redone in two weeks. It’s been two weeks and I’ve done the test on 6/5/2025 but when I try calling the health Center to check if the results are out yet I am not getting a response from them. I called over 10 times from 1PM to 7PM on their number 17408888 |
تم التحدث مع المريض بخصوص الشكوى والاستماع الى ملاحظاته وتم التنويه والتأكيد على الموظفين بضرورة الرد على البداله |
BQC | Administrative | Complaint | Administrative – communication and answering telecommunication machines | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-05-84116 | 5/8/2025 12:00:00 AM | 5/14/2025 1:47:55 PM | 5/8/2025 12:00:00 AM | |||||||
7644 | Fatema Alhalwachi | 37467777 | اريد تغيير طبيب العائله ، ماهي الطريقه لتغيير الطبيب ؟ |
تم التواصل مع المريضه وافادتها باللازم |
BQC | Administrative | Enquiry | Administrative - policy, procedures, regulations and work legislations | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-05-92599 | 4/24/2025 12:00:00 AM | 5/14/2025 1:53:22 PM | 4/24/2025 12:00:00 AM | |||||||
7645 | Mohamed Nawab | 710704232 | 33839091 | bomarwah7@yahoo.com | مركز صباح السالم الصحي في ام الحصم ٠٠الهاتف الخاص بهم لايعمل منذ اكثر من سنه مما يسبب ازعاج للمرضي من حيث انه يجب الذهاب الي المركز لاي سبب كان رقم المركز ١٧٨٢١٨٨٨
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تم التواصل مع مقدم الشكوى و الاعتذار له ، و أبلغناه بأنه ملاحظته سيتم الأخذ بها بعين الاعتبار . |
SKC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 10202 | 10202 | 25-05-40446 | 4/27/2025 12:00:00 AM | 5/14/2025 1:55:35 PM | 4/27/2028 12:00:00 AM | |||||
7646 | Sara Abbas | 040202291 | 34015354 | saraaltaweel2004@gmail.com | عدم توفر المواعيد في تطبيق صحتي، حتى في حال الحضور الشخصي للمستشفى دائما المواعيد غير متوفرة واذا توفرت تكون بعد عدة ساعات
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تم التواصل مع مقدمة الشكوى و الاعتذار منها ، أبلغناها بأنها أيضا يمكنها التواصل مع مركز الاتصال على الرقم 80007000 لحجز المواعيد المسبقة ، و أن ملاحظتها سيتم الأخذ بها بعين الاعتبار |
SKC | Administrative | Complaint | Administrative - appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 25-05-35090 | 4/28/2025 12:00:00 AM | 5/14/2025 2:01:27 PM | 4/28/2025 12:00:00 AM | |||||
7647 | Layla Isa | 851203221 | 39972954 | laylaisaa85@gmail.com |
السلام عليكم عندي شكوه على مستشفى الصباح السالم امس اني مريضه فيني دوره ماقادره اوقف ومعدتي ولوعه ابغي ازوع الساعه سبع الصبح اتصلت واجد قسم المواعيد مايردون ف سبع ونص رحت المركز وصلت ثمان الا مافي مواعيد حولوني المعالجه ما وافقو عليي قالو حالتي ماتعتبر طوارئ واستغربت ان المستشفي شبه خلي مافي مرضى واجد وطلعت بمرضي ورحت مستشفى الخاص طلع ضغطي كلش نازل وعندي التهاب في معدتي وخسرت على علاجي ٤٠ دينار هالمستشفى الكل يتكلم عنه معروف ان مافي مواعيد واجد انعاني ادا احد مرض نبغي حل مو كل وقت عدنا ميزانيه للعلاج في الخاص. |
تم التواصل مع العميلة و الاعتذار منها و ابلغناها بأنه سوف يتم الأخذ بملاحظتها بعين الاعتبار . |
SKC | Administrative | Complaint | Administrative - appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 25-05-75257 | 4/29/2025 12:00:00 AM | 5/14/2025 2:05:58 PM | 4/29/2025 12:00:00 AM | |||||
7648 | MASOOMA Ebrahim | 880901497 | 38222858 | masoma@gmail.com |
سلام عليكم ، اني والدة الطفلة نوراء علي اخذت ابنتي الى مركز الشيخ سالم الصباح بمنطقة ام الحصم حيث نحن تابعون لهذا المركز ، ابنتي تعاني من درجة حرارة مرتفعة والم في البطن والم في الاذن مع تغير ملحوظ في لون وشكل البول ، اخذت ابنتي للمركز اخبروني مافي مواعيد رحت المعالجة فحصها البرذر على ما اعتقد لسمه حسن اعطاني ورقة بان ابنتي حالتها ليست ضرورية ولا عاجلة مع العلم قبل الذهاب كنت عاطية بنتي بندول فبتكون في افضل حال رحت التسجيل رفضوا يسجلونها بناء على تقييم البرذر رجعت للبرذر رفض يغيرها وقام بالصراخ علي وسط الممرضات والمرضى رحت للمسؤولة دكتورة نورة شاكرة لها تعاونها معي في علاج ابنتي في اسرع وقت ، ارجوا اتخاذ اجراء في حق الموظف لانه غير مؤدب وغير متعاون وغير محترم خصوصا عند قيامه بالصراخ على امرأة في وسط مجموعة من الناس ككك وخصوصا اني مريضة سكلر وتعبانة من الآلام الذي اعاني منها شاكرة لكم حسن تعاونكم |
تم التواصل مع صاحبة الشكوى حيث افادت أن ابنتها كانت بحاجة الى استشارة الطبيب بشكل عاجل ولكن تم تقييمها بانها غير مستعجلة من قبل قسم التمريض وعند مناقشة الحالة مع الممرض حدث خلاف بسيط . تم توضيح الية التصنيف في حال انتهاء المواعيد حيث ان الممرض قام باداء عمله تبعا للالية المفترضة و وجد بان المؤشرات الحيوية للطفلة كانت ممتازة و ان الطفلة كانت في حالة مستقرة لا تستدعي التدخل العاجل وان التصنيف المقدم لها يخولها الى استشارة الطبيب خلال الفترة المسائية و ان من غير الممكن ان يقوم الممرض بارسال المريض من قسم المعالجة في حال وجود ادنى شك بان الحالة ليست قابلة للتاجيل . تم التوضيح ايضا بان في حال تقديم تصنيف غير مناسب لوضع المريض سيضع الممرض تحت المسائلة من قبل الاطباء . تم تقديم الاعتذار لصاحية الشكوى لما حصل من سوء فهم بينها وبين الممرض. |
SKC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10202 | 10202 | 25-05-53929 | 4/29/2025 12:00:00 AM | 5/14/2025 2:09:24 PM | 5/4/2025 12:00:00 AM | |||||
7649 | EMAN YUSUF KHALIFA DASMAL | 860608867 | 33188282 | Imangalaxys3.ii@gmail.com | تم التواصل أكثر من مرة لمركز مدينة عيسى الصحي على رقم الهاتف الخاص بهم لأخذ موعد للعلاج الطبيعي لانه قد تم تحويلي من مركز يوسف انجنير الصحي ولا يمكن اخذ الموعد عن طريق الاون لاين ولم يتم الرد مما سيضطرني كل مرة للذهاب لأخذ موعد |
تم التواصل مع صاحبة الشكوى وأخذ تفاصيل الشكوى وقد أوضحت المريضة بأن الشكوى ترجع إلى مركز مدينة عيسى الصحي واضطرت للذهاب إلى المركز لأخذ موعد العلاج الطبيعي |
YAE | Administrative | Complaint | Administrative – communication and answering telecommunication machines | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-42517 | 5/14/2025 12:00:00 AM | 5/14/2025 2:39:48 PM | 5/14/2025 12:00:00 AM | |||||
7650 | فاطمة العرادي | 33893814 | سوء معاملة موظفة المختبر |
السلام عليكم تم التحقق من الموضوع وتبين ان الموظفة لم تسيء المعاملة تم الاتصال بالمراجعة و تم عمل الازم تحياتي |
NAC | Administrative | Complaint | Administrative – behavioral and Communication | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10855 | 10855 | 25-05-36553 | 5/11/2025 12:00:00 AM | 5/15/2025 7:53:27 AM | 5/14/2025 12:00:00 AM | |||||||
7651 | Mohamed Hamada | 590043099 | 36979737 | mhjhbh@gmail.com | جميع الكراسي المتحركة في مركز جدحفص الصحي غير صالحة للإستخدام، جميعها بلا دوسات، وبعضها فارغة من الهواء. (لم أستطع رفع أكثر من صورة، لدي صورة للكرسي) |
تم مناقشه الموضوع مع المريض شفهميا من قبل اداري المركز الصحي على ان يتم عمل صيانه لجميع الكراسي المتحركه بالمركز
شكرا |
JHC | Administrative | Complaint | Facilities and Services | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-39667 | 5/13/2025 12:00:00 AM | 5/15/2025 10:11:59 AM | 5/14/2025 12:00:00 AM | |||||
7652 | FATEMA EBRAHIM SANAD SALAT | 020900201 | 34331883 | كل مرة نزور مركز يوسف انجنير الصحي دكتورة لينا الصفار تكون غير متواجدة في غرفتها ويجي وقت الموعد ويطوف واهي برا الغرفة! صار لي الموقف تاريخ ١٧-٤-٢٠٢٥ وأمس زوجي بعد راح المركز على نفس الدكتورة ونفس الوضع! مو معقول في كل مرة المريض بيزور المستشفى بتكون اهي خارج غرفتها |
YAE | Administrative | Complaint | Administrative - Other | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-15598 | 5/14/2025 12:00:00 AM | 5/15/2025 10:12:57 AM | 5/14/2025 12:00:00 AM | |||||||
7653 | AMNAH AHMED MOHAMED AHMED | 971202117 | 37168606 | lovelyamoona07@gmail.com | اليوم الدكتورة كتبت لي سك ليف وقالت لي اقدر اخذها من الموقع صار لي ٣ ساعات وللحين ادخل الموقع مانزلت المرضية واتصل للمركز مافي رد رقمي الشخصي 971202117 بغيت اعرف متى بتنزل صعبة علي اروح المركز (مركز يوسف انجنير) كذا مرة وانا حامل |
تم التواصل مع المريضه و مع الطبيبه و كتابه السك ليف |
YAE | Administrative | Enquiry | Administrative – eservices and informatics | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-04533 | 5/14/2025 12:00:00 AM | 5/15/2025 10:16:08 AM | 5/14/2025 12:00:00 AM | |||||
7654 | Manar Alnoaimi | 030508169 | 38263605 | manaralnoaimi2003@gmail.com | لدي موعد لشبكيه العين بعد ٤ شهور وانا مصابه بالسكر واحتاج الموعد في اقرب وقت واطالب في تقديم الموعد ، لان الموعد بعيد وانا مصابه بالسكر ويجب فحص شبكيه العين في اقرب وقت |
تم التواصل مع المريضه و التوضيح بان منسق الموعيد يقوم بحجر اقرب موعد متوفر له في نظام المواعيد شكرا |
JHC | Administrative | Complaint | Administrative - appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-79515 | 5/14/2025 12:00:00 AM | 5/15/2025 10:22:52 AM | 5/15/2025 12:00:00 AM | |||||
7655 | خوله احمد | 34544590 | نعاني من عدم توفر المواعيد في مركز الشيخ عبدالله آل خليفة الصحي، حيث دائماً مانضطر للذهاب الى المستشفيات الخاصة بسبب عدم وجود مواعيد، فمثلاً قمت بالاتصال امس لحجز موعد اليوم وقالو لايوجد مواعيد من اليوم السابق لايوجد مواعيد !!! كما قمت بالدخول إلى تطبيق صحتي وايضاً لا يوجد ايي موعد لأي يوم او اي ساعة لا يمكنني الحجز مطلقاً ، كما عاودت اليوم بالاتصال وحاولت الحجز من التطبيق ايضاً اخبروني انه لا يوجد مواعيد اطلاقاً ، وفي حال الذهاب إلى المركز يتم تصنيف المرضى ثم لا يتم ادخال المرضى إلا في حال كانت الحالة حرجة جداً وخطيرة جداً مما يجبرنا للتوجه الى المستشفيات الخاصة للأسف |
تم التواصل مع صاحبة الشكوى، وأُبلغت بأنه يمكنها حجز موعد لليوم التالي في حال عدم توفر مواعيد في نفس اليوم أما في حال كانت حالتها طارئة فسيتم تقييمها من قبل الممرضات حسب الآلية المتبعة لديهم كما يمكنها الحضور إلى المركز للحصول على موعد لليوم التالي أو الحجز عبر القنوات المتاحة |
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-75673 | 5/14/2025 12:00:00 AM | 5/20/2025 10:23:43 AM | 5/15/2025 12:00:00 AM | |||||||
7656 | Deena Awadh | 950408298 | 97366965004 | deena.awadh@gmail.com | هل استقبال الحالات في المراكز الصحية دائماً لازم المريض يكون في حالة حرجة لاستقباله للعلاج مركز حمد كانو الصحي بوكواره ولا مره اروح لهم دائماً وضع حاله اعتياديه بحكم المؤشر .. هل يعقل هذا الشيء واذا كلمت الاستقبال ولا الممرضه بانه فعلا اشعر بالتعب والساعه ١٠ ونصف مساء لا تقبل دخول للطبيب حاله ليست مستعجله .. هل مجبره للعلاج في مستشفى خاص لانه ما يستقبلوا بعد الساعه سبعه واضافه لانه لا توجد زحمه فالمركز الصحي لوضع الاولويه لاحد |
رداً على شكوى المراجعة دينا عوض صاحبة الرقم الشخصي (950408298) ببرنامج تواصل والمتعلقة بالتصنيف والمواعيد ، تم التواصل مع المراجعة لمعرفة حيثيات الموضوع، حيث حضرت لمركز حمد كانو الصحي للعلاج بتاريخ 13/05/2025 مساءا، وتمت معاينتها من قبل التصنيف في الساعة 10:38 مساءا. تم الاطلاع على سجل المريضة الإلكتروني، حيث تبين أنه جميع العلامات الحيوية مستقره ومسجلة بالنظام ، بحسب نظام التصنيف المعمول به فإنها تصنف كحالة اعتيادية، وتم إعطائها بطاقة التصنيف المستوى الخامس وتوجيهها للسجلات لأخذ الموعد. تم توضيح آلية التصنيف المتبعة في مراكز الرعاية العاجلة ، حيث أبدت المراجعه تفهمها بعد أستيضاح الأمور.
هذا ما لزم،
شاكرين حسن تعاونكم مشرفة التمريض: مريم أحمد مركز حمد كانو الصحي هاتف:33882411 التاريخ: 15/05/2025 |
HKC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-39490 | 5/15/2025 12:00:00 AM | 5/18/2025 7:24:52 AM | 5/15/2025 12:00:00 AM | |||||
7657 | HAWRA ALFARDAN | 891109510 | 36062003 | برجاء حل المشكلة حيث اننا لا نستطيع طباعة شهادة التطعيمات الخاصة بالحج من موقع وزارة الصحة لما نحاول نطلع يقول لا يوجد ونحتاجها ضروري. |
تم التواصل مع صاحبة الاستفسار وتبين انها حصلت على شهادة التطعيمات للحج من الموقع. |
AAK | Administrative | Enquiry | Administrative – Aid and Assistance | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-05-18554 | 5/6/2025 12:00:00 AM | 5/18/2025 8:02:50 AM | 5/6/2025 12:00:00 AM | ||||||
7658 | MOHD MARHOON | 940609533 | 33797371 | لدي موعد اسنان واتصلوا لي الصباح 3 مرات وانا مشغول ومارديث فجيت المستشفى وقت موعدي، الدكتور اول ما وصلت سالنى ليس ما رديث قلت له كنت مشغول وماعر انك التصلت قال لي عندي موعد سالته متى قال موشغلك بالحرف الواحد وبعدها جيك ضرسي كان متسوس وصاير فيه فتحة ضغط علىيه بالاداةبقوة لدرة العصب تهيج وماقدرت انام واليوم موعدي عند الدكتور خاص لانه قالي انا ما اقدر اسوي لك شي لان انا ما اعالج عصب والدكتورة الي تعالج العصب مو موجودة اجازة ومافي احد بالمركز يعالج العصب وروح شوف متى يقدرون يعطونك موعد الدكتور اسمه حسين بعيادة الاسنان وهل يعقل دكتور يهاجمني عشان ما رديت عليه وجيت على موعدي والمشكلة انا ماخذ موعد قبل 4 ايام والا يقولي مو شغلك |
تم التواصل مع المريض بعد اخذ اقوال الطبيب وتمت حل الموضوع بين الطرفين ، المريض تحفط على طريقة الطبيب والطبيب لا يعني ما فهمه المريض تم حل سوء التفاهم ةتوضيح التفاصيل للطرفين. |
AAK | Administrative | Complaint | Behavioral | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-05-01676 | 5/7/2025 12:00:00 AM | 5/18/2025 8:25:22 AM | 5/7/2025 12:00:00 AM | ||||||
7659 | شاكر ابراهيم | 33006922 | اعاني من الضغط من 6 سنوات والاطباء اعطوني دواء استخدمه من ذلك الولقت والحين غيرو الدواء واتعب كثيرا وذهبت الى الطبيب واعطاني دواء اخر |
تم التواصل مع المريض من قبل مسؤولة الاطباء بتاريخ 11/5/2025 وافادة بأن الطبيب يكتب الدواء الرئيسي واما توفير الدواء البديل يتم توفيره من قبل الصيدليه وتم تحويل الشكوى الى قسم الصيدلية بتاريخ 13/5/2025 وتمت الافادة - تم التواصل مع المريضه ، وقد بينا لها ان الدواء الذي تم صرفه هو النوع الوحيد الذي زودتنا به الوزاره، لكن قمنا بالتواصل مع احد المراكز في محافظه المحرق وسنصرف لها النوع الاول من الدواء لشهر واحد .الا انه من الصعب توفيره للشهر القادم، . كما قمنا بعمل تقرير يبين الاعراض الجانبيه للدواء و سيتم ارساله للجنه المختصه |
BQC | Administrative | Complaint | Administrative – Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 25041 | 25041 | 25-05-08610 | 5/8/2025 12:00:00 AM | 5/18/2025 8:48:17 AM | 5/11/2025 12:00:00 AM | |||||||
7660 | SAMAR MAITHAM ALI THABET | 020301324 | 33074032 | Samarmaitham35@gmail.com | من امس وانه اتصل حق االستفسارات و المواعيد مايشيلونه و ال فوق العشره مرات و اتصلت حق المركز :الي اهو يوسف عبدهللا انجنير المركز الصحي مال مدينه عيسى بعد و اليشيلونه شالحل يعني وياهم محد يشيل التلفون وال يرد من امس و اتصل لهم الصبح مع ان ال ذي و ال ذي يردون |
تم التواصل مع صاحبة الشكوى والرد على استفساراتها |
YAE | Administrative | Complaint | Administrative – communication and answering telecommunication machines | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-84432 | 5/19/2025 12:00:00 AM | 5/19/2025 1:24:58 PM | 5/19/2025 12:00:00 AM | |||||
7661 | Ebrahim Almohsen | 990705498 | 39721381 | ebrahimalmohsin@gmail.com | كل مااحاول ان احجز موعد في المركز الصحي لابنتي يظهر ليي بان يجب مراجعه المركز واختيار طبيب العائلة راجعت المركز مرتين وأعطيتهم الاوراق المطلوبه والى الان لم ينحل الامر ! |
تم التواصل مع المريض و كان الاستفسار يخص ابنته من مواليد 2024 و تم اخباره ان طلبه لاختيار طبيب العائلة الى الان لم يتم العمل بعد بسبب وقف النظام من ادارة السجلات الصحية و في حين ان النظام يعود للعمل سوف يتم ادخال جميل الطلبات الموجودة ومن ضمنهم طلب ابنته
شكرا |
JHC | Administrative | Enquiry | Administrative – eservices and informatics | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10859 | 10859 | 25-05-39012 | 5/19/2025 12:00:00 AM | 5/20/2025 8:10:04 AM | 5/19/2025 12:00:00 AM | |||||
7662 | ALI ALASAADI | 911107487 | 37176776 | انا مسجل على طبيب العائلة دكتورة امنه شهاب وكله عندهم تاخير تروحلهم الصحب يعطونك مواعيد المغرب او يقولون لك تعال بكرة والدكاترة معاملتهم سئية جدا طول حياتي اتعالج في مركز مدينة عيسى ما صادتني مشكلة وحدة وبدون استثناء كلهم تعاملهم في قمة الرقي والاخلاق . صرت انتظر تخلص مواعيد احمد كانو عشان اروح سترة اتمنى تغير المركز الى مدينةعيسى مرة اخرى او تغيير طبيب العائلة. |
تم التواصل مع صاحب الشكوى واخباره بالاجراءات المتعبعة بالمركز الصحي كما تم ارشاده بطريق تغيير طبيب العائلة عن طريق تقديم الاستمارة الخاصة بتغيرر طبيب العائلة كما اشار برغبته باخذ علاجة بمركز مدينة عيسى الصحي واخبرناه كذلك بوجود اجراء اداري من قبل اداري المركز الصحي المعني وعليه التوجه لتقديم الاوراق المطلوبة. |
AAK | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-05-94861 | 5/14/2025 12:00:00 AM | 5/20/2025 8:14:35 AM | 5/15/2025 12:00:00 AM | ||||||
7663 | ZAINAB | 990903737 | 37209935 | نروح 3 مرات مركز احمد كانو الساعة 11 الظهر ويقولون فيه مواعيد لليوم التالي ونروح الساعة 2 الظهر نفس الشي يقولون اليوم التالي او تروحون مركز سترة الساعة 7 بالليل شلون مافي مواعيد؟ |
تم الاتصال عدة مرات بالمراجعة والهاتف مغلق |
AAK | Administrative | Complaint | Appointments | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10866 | 10866 | 25-05-43370 | 5/14/2025 12:00:00 AM | 5/20/2025 8:23:44 AM | 5/15/2025 12:00:00 AM | ||||||
7664 | abdulaziz abdulhameed | 35442466 | My daughter sick she have coughing,voting,nose running I come to shakih Abdullah Bin khaild Al khalifa Health center they say me appointment is ful ... Go to the emergency triage I go to emergency they It's normal and go to reception..I go to reception they say we haven't any appointments today come in morning... Can u tel me what is happening in this health center.. it's main health in Riffa |
تم التواصل مع صاحب الشكوى، بأنه يمكنها حجز موعد لليوم التالي في حال عدم توفر مواعيد في نفس اليوم أما في حال كانت حالتها طارئة فسيتم تقييمها من قبل الممرضات حسب الآلية المتبعة لديهم كما يمكنها الحضور إلى المركز للحصول على موعد لليوم التالي أو الحجز عبر القنوات المتاحة |
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-66364 | 5/19/2025 12:00:00 AM | 5/20/2025 10:24:21 AM | 5/13/2025 12:00:00 AM | |||||||
7665 | إحسان آل مبارك | زرت مركز البديع وكانت العناية ممتازة وحرفية الأستقبال كانت راقية وقسم التمريض والمعاملة في منتهى التعاون والرحمة شكراً لكم على جهودكم بارك الله فيكم |
تم تمرير الشكر لجميع أقسام وموظفي المركز |
BHC | Administrative | Appreciation | Administrative – behavioral and Communication | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 11983 | 11983 | 25-05-94500 | 5/12/2025 12:00:00 AM | 5/20/2025 11:54:20 AM | 5/20/2024 12:00:00 AM | ||||||||
7666 | AROOJ SHAKIR | 890913641 | 33087146 | Salam concerning department I am bahraini husband wife i need to have the exempt health card to use in the primary health care facilities Please can you help me to reach the concerend department I have my marriage certificate and ID for both the couples and my passport size picture but i am unaware of where to submit these documents. Thankyou Please contact I will be waiting for the reply thankyou much appreciate AROOJ SHAKIR 890913641 33087146 |
تم التواصل مع العميل واخباره حاليا لايتم اصدار البطاقات والاكتفاء بتاكد من بيانات الاعفاء من المواقع الرسميه من جهة المركز الصحي |
MHC | Administrative | Enquiry | Policy & Procedure | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-05-57635 | 5/18/2025 12:00:00 AM | 5/20/2025 12:35:13 PM | 5/20/2025 12:00:00 AM | ||||||
7667 | khadeeja jaffar | 870600605 | 38422294 | لم يتم مناداة المريضة على الموعد المحدد وتم إدخال مرضى قبلها وقد تعدى الوقت المفترض لمناداتها طبيبة غرفة رقم 7 د. أمينة |
تم التواصل مع المريضة بالهاتف ومناقشة المشكلة والتعرف على طريقة حلها كانت المريضة جداً متفاهمة وشكرت خدمات المركز وهي تقدر الظروف أيضاً |
BHC | Administrative | Complaint | Waiting Period | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Other Channels | 11983 | 11983 | 25-05-17024 | 5/20/2025 12:00:00 AM | 5/21/2025 7:41:42 AM | 5/20/2025 12:00:00 AM | ||||||
7668 | HAJAR ABDULKHALEQ ABDULRAHMAN BUALI | 860302407 | 36550087 | red_rooze_18@hotmail.com | السلام عليكم .. عندي شكوى على موظفه الاستقبال في مركز يوسف انجنير الصحي بمدينه عيسى اسمها ام عباس .. اليوم بتاريخ ٢٠/٥ على الساعه ٢ .. رحت ابي افتح فايل الوالده وخذت رقم للعم في موظفتين على الاستقبال وحده تطق الارقام لكن ام عباس مافي على الشاشه اي رقم كان في واحد ينتظر خبرته يروح عندها قالت له انتظر بالارقام خبرتها شاشتج مافيها ارقام بس صوب واحد فالمريض نادته الموظفه الثانيه يه مريض ثالث وراح حق ام عباس بدون رقم وخذته ومشته قبلي بدون رقم يوم قلت لها انا يايه قبله اتقولي انتي رحتي هناك قصدها للموظفه الثانيه فهذي حركاتها من زمان مع الموظفين نفسهم والمرضى يرجى اخذ اجراء اتجاه هذا السلوك اللي يسبب كثير من المشاكل بين المرضى اللي ايون بدون ارقام وبين هذي الموظفه اللي بكيفها تمشي ا |
تم التواصل مع العميلة وأخذ تفاصيل الشكوى سيتم التواصل مع الموظفة المعنية والاستفسار عن الشكوى وأخذ الاجراء المناسب |
YAE | Administrative | Complaint | Administrative – behavioral and Communication | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-65899 | 5/21/2025 12:00:00 AM | 5/21/2025 11:12:20 AM | 5/21/2025 12:00:00 AM | |||||
7669 | EVA AGAPAY BAYOBAY | 660201291 | 32280772 | evaagapaybatobay@gmail.com | Health insurance details required. Good morning. Actually my previous healthcare center isn't treating me under insurance saying that my insurance is not available. Can you please provide me details of the healthcare where I can avail treatment under my government insurance ( for visa ). My name is Eva and my CPR NUMBER IS 660201291 |
تم التواصل مع العميلة ولم يتم الرد على الموبيل وقد تم التحقق من التامين وقد تبين أن العميلة لديها تأمين صحي |
YAE | Administrative | Enquiry | Administrative - policy, procedures, regulations and work legislations | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-67432 | 5/21/2025 12:00:00 AM | 5/21/2025 1:14:08 PM | 5/21/2025 12:00:00 AM | |||||
7670 | Lisa Victoria Markowski | 870915061 | 33083555 | lisa.v.markowski@gmail.com | I need to get my daughters vaccination details urgently. I am unable to attend the health center. Can I please receive them by email? Alternatively I can ask a driver to collect. I have lost the attached book. Name: Sarah Hasan Mushiqeri Temp CPR: T104310596 Mother name: Lisa Victoria Mother CPR: 870915061 Phone number: 33083555 Email: Lisa.v.markowski@gmail.com Thank you |
YAE | Administrative | Enquiry | Administrative - policy, procedures, regulations and work legislations | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-87691 | 5/19/2025 12:00:00 AM | 5/21/2025 1:17:33 PM | 5/19/2025 12:00:00 AM | ||||||
7671 | FATEMA EBRAHIM SANAD SALAT | 020900201 | 34331883 | كل مرة نزور مركز يوسف انجنير الصحي دكتورة لينا الصفار تكون غير متواجدة في غرفتها ويجي وقت الموعد ويطوف واهي برا الغرفة! صار لي الموقف تاريخ ١٧-٤-٢٠٢٥ وأمس زوجي بعد راح المركز على نفس الدكتورة ونفس الوضع! مو معقول في كل مرة المريض بيزور المستشفى بتكون اهي خارج غرفته |
تم التواصل مع صاحبة الشكوى والاستفسار عن الشكوى وقد تبين أن صاحبة الشكوى ليس مسجل على طبيب العائلة وقد تم اخبارها باختيار بالتسجيل على البرنامج كما تم ابلاغ العميلة بأن دلينا رئيس مجلس الادارة ولذلك يوجد لديها متابعات ادارية |
YAE | Administrative | Complaint | Administrative - Other | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-56392 | 5/13/2025 12:00:00 AM | 5/21/2025 2:17:48 PM | 5/13/2025 12:00:00 AM | ||||||
7672 | منى السعدون | 35126767 | عندي شكر وثناء للدكتور أحمد الشبراوي والممرضة بدرية الله يجزيهم ألف خير على عملهم واهتمامهم بالمريض اللسان يعجز عن الكلام كل اللي أقوله الله يكثر من أمثالهم وإلى الأمام (الله يوفقهم في حياتهم) |
شكر لموظفين قسم الأسنان |
BKH | Administrative | Appreciation | Clinical Management (Treatment) | Oral and Dental | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 10850 | 10850 | 25-05-96570 | 5/21/2025 12:00:00 AM | 5/21/2025 2:14:29 PM | 5/21/2025 12:00:00 AM | |||||||
7673 | Ahmed Mohamed | 920904904 | 97366338779 | ahmed920904@hotmail.com | السلام عليكم انا المواطن احمد محمد احمد رقم شخصي 920904904 من قبل اسبوع وانا اعاني من كحه و اختناق واخذت كورس علاج من دواء للكحه ودواء تحسس ولم استفد عليه قدمت الى مركز حمد كانو الصحي تاريخ 17/5/2025 تقريبا في الساعه 2:00 صباحا وقالت لي الدكتوره ان اعمل اشعه للصدر في الصباح وبعدها وسوف تدخل على الدكتوره كي يصرف لك الدواء المناسب جزاها الله كل خير وعندما اتى الصباح ذهبت في حدود الساعه 12:00 ظهرا وعملت اشعه وعندما ذهبت كي اسجل قالو لي اذهب للتصنيف شرحت لهم الحاله ثم قالو يجب ان تذهب للتصنيف بعد ذلك ذهبت للتصنيف في غرفه رقم 2 وانا في حاله يرثى لها ولم انام طول الليل وشرحت لها ماذا حصل معي وقلت لها ان الدكتوره طلبت مني القدمو وعمل اشعه وبعدها اذهب للطبيب كي يصرف الدواء المناسب ، لاكن الصدمه ان الممرضه لم تكن رحبه صدر وقالت لي انت ليس من الضروري ان تدخل اليوم وتكلمت معي بطريق غير مقبوله وحاولت ان اعيد واشرح لها ما طلبت مني الدكتوره و قالت اذا لم يعجبك اذهب للخاص انت عندي ما ادخلك هل هذه طريق للتعامل مع مواطن وهل المركز ملكها الشخصي ، او يجب ان ادخل متوفي كي احصل على علاج .
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رداً على شكوى المراجع أحمد محمد صاحب الرقم الشخصي (920904904) ببرنامج تواصل والمتعلقة بالتصنيف والمواعيد ، تم التواصل مع المراجع لمعرفة حيثيات الموضوع، حيث حضر لمركز حمد كانو الصحي للعلاج بتاريخ 17/05/2025 الساعة 12:38 ظهراً. تم الاطلاع على سجل المريض الإلكتروني، حيث تبين أنه جميع العلامات الحيوية مستقره ومسجلة بالنظام (TEMP:36.7 – BP:111/69 – HR: 69- SPO2: 97%) حيث كان يعاني من سعال خلال خمسة أيام ماضية، وحضر لنتائج الأشعة، بحسب نظام التصنيف المعمول به فإنه تصنيفه بالنظام المستوى الخامس، وتم إعطائه بطاقة التصنيف المستوى الخامس وتم كتابة الملاحظات كذلك بالنظام للحصول على النتيجة، تم إعطاء المريض بطاقة المستوى الخامس وتوجيهه للسجلات لأخذ الموعد. وتم التواصل مع السجلات لتوضيح طلب حضور المريض للحصول على نتائج الأشعة. وتم الشرح للمريض من قبل الممرضة كيفية نظام التسجيل وفي حال الحصول على الموعد وفي حال عدم التسجيل كيفية الحصول على الموعد. تم توضيح آلية التصنيف المتبعة في مراكز الرعاية العاجلة، وتم تفهمه بعد استيضاح الأمور.
هذا ما لزم،
شاكرين حسن تعاونكم مشرفة التمريض: مريم أحمد مركز حمد كانو الصحي هاتف:33882411 التاريخ: 20/05/2025
بالنسبة لقسم السجلات تم التواصل مع المراجع وتبين بأنه تم توضيح سبب عدم التسجيل في ايام الاجازات الرسمية ولكن كان هناك سوء فهم في التواصل وعدم تمكن القسم من التسجيل وخصوصا بأنه كان مسجل قبل ليللة وحضر لقسم الأشعه واراد معرفة النتيجة وكانت حالته مستقرة فتم توجيهه لأخذ موعد في الايام الأسبوع لمعرفة النتيجة والإجازات يكون فقط للحالات الطارئة وتم شرح له هذا النوع من سوء الفهم وتفهم الوضع
مع تحياتي إداري الركز الصحي |
HKC | Administrative | Complaint | Appointments | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-17634 | 5/18/2025 12:00:00 AM | 5/25/2025 9:17:31 AM | 5/21/2025 12:00:00 AM | |||||
7674 | fatima Alqabbat | 74104950 | 33221326 | jenansharakhat@gmail.com | تحية طيب وبعد انا مريضة تباعة لمركز جدحفص الصحي ومحولة ل عيادة العلاج الطبيعي بمركز ابن سينا الصحي لعد توافر الخدمة في مركز جدحفص لكنني ارغب ان اخذ جلسات العلاج الطبيعي بمركز الشيخ جابر بباربار لكن قسم التسجيل هناك لا يوافق على تسجيلي ودائمًا ما يخبرونني انني تابعة لمركز ابن سينا رغم بعده عني . علمًا ان طبيبي بمجمع السلمانية الطبي اخبرني انه يمكنني ان اتعالج باي مركز صحي ارغب به. |
تم التواصل مع المريضة وكانت قمة في الذووق وتم شرح لها ان مركز ابن سينا الصحي هو المركز الرئيسي ويتم بعد ذلك تحويل المرضى للمركز الي يريده والقريب له وفتم عمل اللازم لها وكانت راضية ولكنها لا تعلم بالإجراءات والدكتور الموجود بالسلمانية اخبرها قدمي شكوى على مركز ابن سينا لتحويلك على المركز الذي تريدينه |
ISC | Administrative | Complaint | Facilities and Services | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 25-05-85046 | 5/18/2025 12:00:00 AM | 5/22/2025 12:04:59 PM | 5/19/2025 12:00:00 AM | |||||
7675 | Shaikha Alrowaie | 850705215 | 97335353683 | shaikhaalzain30@gmail.com | ابي اقدم شكوى بخصوص ممرضة في مركز حمد كانو الكائن في بوكوارة واسمها :فاطمة قمبر /كانت مناوبة امس بالليل وكانت بنتي تعبانه عندها مشكلة بالقلب ولما راحت لها وخبرتها ان طوارئ وقلبها حطت يدها على خدها وتطالع بنتي باحتقار وبعدها راحت تسوي لها تخطيط قلب بنتي سألتها يصير اخلي تلفوني عندي عشان ابوي يمكن يتصل؟ ردت عليها بكل قله احترام وجفاف : محد بيسرق تلفونج لاتخافين ماعندنا احد يبوق هني بأسلوب جدا مايتناسب مع مهنتها كونها ملاك رحمة والمفروض تكون اكثر انسانه تحس بالمرضى وتبادر لمساعدتهم بنتي انقهرت وزادت دقات قلبها لكن لو صار اي شي لها من راح ينفعني وقتها . الممرضة لازم تتحاسب على سوء معاملتها واسلوبها وتعرف شلون تتعامل مع المرضى خصوصا مرضى القلب والا ماتستاهل تكون في هذه المهنه |
رداً على شكوى المراجعة شيخة الرويعي صاحبة الرقم الشخصي (850705215) ببرنامج تواصل والمتعلقة بابنتها المريضة سارة عبدالله التي حضرت لمركز حمد كانو للعلاج بتاريخ 19 مايو 2025 في الفترة المسائية، حيث ابدت ملاحظتها بخصوص تعامل الممرضة والرد على ابنتها و طريقة المبادرة للعلاج. تم التوضيح للمراجعة إذ أننا في مراكز الرعاية الصحية الأولية _خدمات الرعاية العاجلة _نعني أولوية خاصة للحالات الطارئة كمرضى القلب وغيرها بالإضافة إلى حسن استقبال المريض و أنه تم تنبيه الممرضة بحسن التعامل مع المرضى ، حيث أبدت المراجعه تفهمها بعد أستيضاح الأمور.
هذا ما لزم،
شاكرين حسن تعاونكم نائبة مشرفة التمريض: مريم الدمستاني مركز حمد كانو الصحي هاتف: 36346892 التاريخ: 21/05/2025 |
HKC | Administrative | Complaint | Behavioral | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-11949 | 5/20/2025 12:00:00 AM | 5/25/2025 9:20:58 AM | 5/22/2025 12:00:00 AM | |||||
7677 | ISA ADEL KHORSHEED GHULAM MOHAMED | 960309357 | 37377226 | iesoo557@gmail.com | السلام عليكم ورحمة الله وبركاته بخصوص العيادة الإنجنير الي موقعها في مدينة عيسى عند محطة بترول و الله احس مكلفين على عمركم وايد فاتحين خط طوارىء و مباشرة حوادث المستعصية ٢٠ دكتور كلهم بريك الي يشتغلون ٣ او قاعدين كل ٢ في غرفة او ضرب سوالف و المرضة عددهم ٢٠ إذا اتروح تصنيف يقولك الموعد بعد ساعتين او ٣ من كثر المرضى الي في عيادة و الكلام المضحك يقولك هاذي طوارىء لو و الله واحد اييهم متعور او يده مقصوصة او ويهه يبي له خياط او في سكته دماغية او جلطة في القلب ما بيعرفون لا يتصرفون و لا و بعالجون المريض الكادر الطبي مايعرف يضرب سيلان و الله حرام على كل هل خساير و تشغيل مستشفى لو و الله الواحد عنده بيزات ما ياكم هاذي و احنى بحرينيين الله كريم و الي يقهر يبين الموظفين واجهة العيادة ما يبون يشتغلون عبالهم الناس بايين زيارة المستشفى او حق اجازة مرضية و احنى اوردي اجازة و أنا حمدالله كنت رايح استشارة مب علاج و يحسسونك الدكتور عنده زحمة حمدالله كلت حبوب الضغط من الوالد و خبرني انه ضغطك فوق لا يصيدك شي اكل حبتين و روح المستشفى و المستشفى استانسوريوم جافو الضغط طبيعي ي |
تم التواصل مع صاحب الشكوى وأخذ تفاصيل الشكوى وقد تبين أن المريض حضر للعلاج في وقت تطبيق نظام الالية العاجلة وقد تم تسجيله على التصنيفوتسجيله على المستوى الخامس حيث رجع لمكتب التسجيل واعطائه موعد بعد ساعتين حسب التصنيف وقد تم شرح الية الرعاية العاجلة وتوضيح الآلية المتبعة
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YAE | Administrative | Complaint | Administrative – waiting time | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-08857 | 5/25/2025 12:00:00 AM | 5/26/2025 10:03:34 AM | 5/25/2025 12:00:00 AM | |||||
7678 | مي محمد | 39722209 | name@gmail.com | حبيت استفسر عن دكتور الاسنان بعسادتكم هل صحيح انه يداوم من 7 لغاية 12 ظهرا وبعدها يغطي عيادة ثانية غير عيادة البديع الساحلية. اشتكي عن المواعيد بالنسبة للاسنان نتصل لاخذ موعد موظفة الاتصال تخبرني انه المواعيد ما يصير بالتلفون لانه العيادة تغلق نظام المواعيد بالهاتف. نحضر للعيادة لاخذ رقم الارقام خلصت . كاتب المواعيد في الاستقبال يطرشني حق اكلم الدكتور . الدكتور يرفض يسجل ولدي 4 سنوات وهو يتالم. يقول لي الدكتزر باكتب لج علاج. العلاج موجود بالبيوت عندنا ونعطي عيالنا المسكن للألم.
وأنا خبرته انه ولدي يتألم ما ابغي مسكن . انا عطيته مسكن قبل ما احضر للعيادة وطلبت منه يقبله علشان يحل المشكلة ويعالج الالم فال لي انا ما اقدر اقبل مرضى اكثر لأنه المواعيد خلصت. والساعة 12 الظهر اطلع اروح اغطي عيادة ثانية. تقريبا هذه المرة الثانية اللي اطلب منه يقبل عيالي وقلت له اي وقت تكون فاضي انا بحضر لك يرد ما يقدر بقبل لانه عنده عيادة الساعة 12 الظهر غير عيادة البديع الساحلية بس كونه دكتور والدكتور يقدم الانسانية ويقبل المريض لانه طفل والطفل ما يستحمل الالم. ما فيها شي لو تأخر عن العيادة اللي يغطيها 10 او 15 دقيقة هذا يكون في ميزان حسناته واقترح بأن تخلون دكتور مواصل لآخر الوقت وتكون فيه مواعيد مسبقة بالتلفون والحضور لانه العيادة تغطي منطقة وعدد المرضى اللي فيها كثير . اتمنى حل هذه المشكلة. |
تم التواصل هاتفيا مع مقدمة الشكوى والرد على جميع النقاط التي ذكرتها وتم الاتفاق على ان يتم رفع طلب فتح عيادة الاسنان في الفترة المسائية لتغطي احتياجات المنطقة |
BCC | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 25-05-48269 | 5/7/2025 12:00:00 AM | 5/28/2025 8:00:10 AM | 5/13/2025 12:00:00 AM | ||||||
7680 | ماريا ابوغزاله | 33383929 | نحن نعاني من مشكلة حجز مواعيد في مركز الرفاع الشرقي مركز عبدالله بن خالد آل خليفة الكرام ، هذه المشكلة دائما ولانستطيع الحصول على مواعيد سواء من خلال تطبيق صحتي او الاتصال واذا اردنا حجز موعد لليوم التالي لانستطيع التطبيق يعطي مواعيد لبعد 3 او 4 ايام وعند الذهاب للمركز يخبرونا بعدم وجود مواعيد وعند الاتصال يخبرونا المواعيد مغلقة كيف يمكننا الحصول على موعد علما انا جميع المراكز الاخرى تتوفر فيها مواعيد لاي وقت سوى هذا |
تم التواصل مع صاحب الشكوى وتم شرح الية التسجيل له في حال عدم توفر موعد يتم تحويله الى تصنيف في قسم التمريض وبناء على التصنيف يتم تسجيله حسب الإجراءات المعتمدة وخلال الحديث تم التوضيح بانه لا يمكن مقارنة هذا المركز بمراكز أخرى نظرا لاختلاف عدد المراجعين وابداء تفهم هذا الامر |
SABKAK | Administrative | Complaint | Appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-84865 | 5/22/2025 12:00:00 AM | 5/25/2025 10:24:56 AM | 5/25/2025 12:00:00 AM | |||||||
7681 | ياسر محمد يوسف | 681102586 | 36636623 | yalkhuzaei@gmail.com | ذكر لي اخصائي العلاج الطبيعي الأخ سلطان لما طلبت منه تحويلي لمركز جابر بأن هم سيقومون بالتواصل داخليا مع مركز جابر لخدمتي وبعد انتهاء المعالجة لما طلبت من تثبيت موعد لي ذكر لي بأن على التوجه بنفسي إلى هناك. اتسائل لماذا يتم التعامل مع المرضى بهذا المستوى من اللامسؤولية أولا بعدم ت أجد أحد عندما ذهبت لحضور العلاج الطبيعي حوالي الساعة العاشرة ثم عدم وجود احد في استقبال مركز بن سينا َ لاستلام شهادة الحضور حيث تبين بعد ذلك إنهن في الممرات يتحدثون بعد ذلك نظرت لي إحداهن بنظرات استهجان واستغراب عندما اخبرتهن بان مكانكم خلف الكامنتر لخدمة المرضى حيث كان وقتها ٣ الى ٤ أشخاص ينتظرون بإمكانكم الدخول لكاميرات المراقبة للتأكد من ذلك.. ثم حاولت التواصل مع مركز جابر علي تحويل ١٣٥ ولكن لا يوجد رد.. اتمنى من المسؤلين حلحلة هذا الوضع الذي بات غير مقبول ومرهق لا سيما مع تعليمات سمو رئي الوزراء الموقر وفي ظل وجود مراكز الخدمة المميزة والتي يستحق إن يكون إبن سينا واحدا منها من خلال الاهتمام بالمريض أتمنى حجز موعد لي بمركز جابر الصحي وذلك لقربه من موقع سكني. انتظر ان يبين ذلك في برنامج |
تم التواصل مع المريض عدة مرات و لكنه اغلق الهاتف
و تم اعطاءه موعد في مركز الشيخ جابر الصحي على برنامج صحتي بناءا على طلبه
و شكرا |
ISC | Administrative | Complaint | Appointments | Physiotherapy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 25-05-39542 | 5/19/2025 12:00:00 AM | 5/25/2025 10:28:21 AM | 5/19/2025 12:00:00 AM | |||||
7682 | Yaser Mahmood Yusuf | 681102586 | 36636623 | yalkhuzaei@gmail.com | وصل إلى الاستقبال وانتظر اكثر من خمس دقائق لتثبيتموعد العلاج الطبيعي بمركز ابن سينا الصحي |
تم التواصل مع المريض والاستفسار بشكل اكبر عن الشكوى حيث ان تبين انه لم يوجه بالشكل الصحيح لاخذ موعد للزيارة القادمة وطباعة ورقة الاستئذان حيث انه طلب تحويل علاجه على مركز الشيخ جابر الصحي لانه اقرب لموقع سكنه وتم مناقشة ايضا بعض الملاحظات التي سيتم خذها بعين الاعتبار وسيتم تنبه الموظفين على ضرورة عدم تعطيل اي مريض |
ISC | Administrative | Complaint | Service Quality | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10860 | 10860 | 25-05-29164 | 5/19/2025 12:00:00 AM | 5/25/2025 10:34:45 AM | 5/19/2025 12:00:00 AM | |||||
7683 | noof alghurair | 32294339 | I am a working Bahraini individual from morning till 5 or 6pm i don’t have health insurance and everytime i want to book an appointment through sehati app there is isn’t any for dental!! I need to book even for next month so at least i get an approval to leave work. This is not very helpful i am working hard and dental health care is important at least give the chance to book for month later!! I need to book an appointment on my annual leave because i cannot request another date it is on 3rd and 4th of june. Shaikh Abdulla health care center. |
تم التواصل مع صاحبة الشكوى من قبل مسؤولة قسم الاسنان واوضحت لها انه يمكنها الحضور الى المركز قبل الموعد بثلاثة ايام حجز موعد او عبر تطبيق صحتي وأبدأت شكرها لدكتورة على توضيحها |
SABKAK | Administrative | Complaint | Appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-22093 | 5/22/2025 12:00:00 AM | 5/25/2025 10:39:39 AM | 5/25/2025 12:00:00 AM | |||||||
7684 | Shilpa | 34567868 | The nurse in the laboratory has pricked my hand while collecting blood . I couldn't move my hand for three days. She couldn't find any veine and hurt my hand while collecting blood. please consider this matter as I have been given blood for so many years &this has never happened . this time it was very painful(last week) |
تم الاتصال بالمريضه صاحبة الشكوى من قبل مسئول قسم المختبر بالمركز وأخذ حيثيات الشكوى المقدمه وتمت مناقشة الشكوى مع الموظفه المعنية وكتابة محضر والتوقيع عليه. |
ALH | Proffesional | Complaint | Professional – case complications due wrong treatment or neglection | Laboratory | High | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10863 | 10863 | 25-05-49085 | 5/11/2025 12:00:00 AM | 5/25/2025 1:01:51 PM | 5/11/2025 12:00:00 AM | |||||||
7685 | HUSAIN ALI SAYED ALALAWI | 910701083 | 39100196 | halalawi1991@gmail.com | السلام عليكم .. حصلت معانه حادثه في مركز انجينير و حبيت اوصل شكوى، الحادثه هي ان الوالده راحت للمركز الساعه ٨ صباحاً بسبب ارتفاع الضغط و الام حاده في المعده، موظف الاستقبال قالها موعدج ٩:٣٠ انتظري لين ينادون اسمج و لما طافت ٩:٣٠ الوالده دخلت عالدكتور و خبرها ترجع للاستقبال لان اسمها مو موجود اساساً ! فلما رجعت لنفس الموظف بدون ما تكلمه قال لها روحي غرفه ٦ بينادونج ! ونفس الشي بعد انتظار مانادوها و دخلت عالدكتوره و الدكتوره عالجتها على الرغم ان الموظف ما دخل اسمها ! و لما رجعت له الوالده تقوله ليش مادخلت اسمي ؟ قال لها تعالجتين او لا ؟ يلا لا ترفعين صوتج !!! هذا الموظف لازم ياخذون معاه اجراءات عاجله لان يستهتر بارواح الناس ! و اذا تبون نحظر و نقدم شهادتنا للادارة في المركز حاضرين و الموظفين و الدكتوره شهود عالحادثه. اتمنى ما تمر مرور الكرام لان الموضوع خطير و بكره ممكن يكلف م |
تم التواصل مع صاحب الشكوى وعمل اللازم |
YAE | Administrative | Complaint | Administrative – behavioral and Communication | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-20044 | 5/26/2025 12:00:00 AM | 5/26/2025 12:27:30 PM | 5/26/2025 12:00:00 AM | |||||
7686 | noora mustafa | 6662551 | I have been waiting for over an hour with no clarity over the flow of ticketing. The front desk has a sign saying we should proceed for registration downstairs in the main front desk. Now that we have registered for vaccination, we’re just waiting without clarity. The staff here should guide us for the suggested workaround if there are no agents in the front desk. I suggest that you pay attention to the experience of patients because visits to the centers are already overwhelming. There is no instructions or empathy. This is not the first time we encounter a clear experience. I suggested you enroll your customer care representatives to intensive training to avoid this in the future. |
تم الاتصال بصاحبة الشكوى وشرح الية الانتظار في قسم الرعاية وكذلك في قسم السجلات |
SABKAK | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-52376 | 5/25/2025 12:00:00 AM | 5/26/2025 10:28:59 AM | 5/26/2025 12:00:00 AM | |||||||
7687 | Huda Tahseen | 980404606 | 97339925166 | hudadakheel98@gmail.com | السلام عليكم أنا حامل في الشهر الخامس وهذه تطعيماتي فأرجو التأكد اذا كانت هناك تطعيمات ناقصة واذا كنت بحاجة الى اخذ تطعيمات مفيدة لحملي مع العلم اني قمت بالتواصل مسبقاً مع تطبيق صحتي بهذا الخصوص ولكن لم يقوموا بالرد علي فأرجو منكم إفادتي. وأود أيضاً الاستفسار عن ابرة لقاح الحمل فأنا لم اخذها وقد قاموا باعطائها لحوامل اعرفهن فلماذا لم يقوموا باعطائي اياها؟؟؟؟ وماهي فائدتها؟ وشكراً جزيلاً |
رداً على استفسار المراجعة هدى تحسين صاحبة الرقم الشخصي (980404606)، ببرنامج تواصل، للحصول على التطعيمات اللازمة للحمل، تم التأكد من سجل المراجعة الإلكتروني حيث تم أخذ التطعيمات اللازمة لبداية الحمل والمتبقي يكون في الشهر السابع من الحمل، حيث المراجعة في الشهر الخامس من الحمل. تم التواصل مع المراجعة وشرح لها التطعيمات المتبقية واحضار شهادة التطعيمات عند زيارتها الى عيادة الحوامل لجدولة موعد التطعيم.
شاكرين حسن تعاونكم مشرفة التمريض: مريم أحمد مركز حمد كانو الصحي مكتب 17768555 – تحويل 177 هاتف: 33882411 التاريخ: 26/05/2025 |
HKC | Administrative | Enquiry | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-84984 | 5/25/2025 12:00:00 AM | 5/26/2025 12:26:54 PM | 5/26/2025 12:00:00 AM | |||||
7688 | Farzana Baderuddin | 840509928 | 97333053496 | fkhan24@hotmail.com | مرحبًا والدتي تعاني من مرض السكري منذ سنوات، وقد أجرت مؤخرًا فحوصات للدم قبل حوالي شهر، وكانت نتيجة السكر التراكمي (HbA1c) 12، وهي نسبة مرتفعة جدًا وخطيرة. الطبيب في مركز كانو الصحي وصف لها دواء "جارديانس"، والذي يُعرف بأنه يوفر حماية للقلب والكلى، لكنه لا يُعتبر فعالًا بما فيه الكفاية في خفض نسبة السكر التراكمي بشكل ملحوظ. نود أن نسأل: هل تتوفر في البحرين أدوية تحتوي على مادة "تيرزيباتايد" مثل "مونجاررو" أو "أوزيمبيك"؟ كما تعلمون، فإن هذه الأدوية تُعتبر أكثر فعالية في خفض نسبة السكر التراكمي بشكل كبير. نرجو منكم توجيهنا حول كيفية المتابعة، وهل من الممكن الحصول على هذه الأدوية في البحرين من خلال قنوات طبية أو رسمية؟ مع خالص الشكر والتقدير. |
HKC | Administrative | Complaint | Drugs Availability | Doctors | Medium | Irrelevant Request | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-99493 | 5/19/2025 12:00:00 AM | 5/26/2025 1:43:53 PM | 5/26/2025 12:00:00 AM | ||||||
7689 | Almoazldeenalla Salih | 970913885 | 97333165164 | mouzmouz86@gmail.com | سلام عليكم توجهت اليوم تاريخ 25/5 المركز صحي حمد كانوا بالرفاع حيث كنت اعاني من اعراض فايروسيه كالحمى والام الجسم 7:00 وخمسة وأربعين دخلت على الطبيب لغرفة سبعة اسمه محمد وبعد اخباره بالاعراض وصف لي الادويه الازمه واعطاني مرضيه لذات اليوم وعندما طلبت منه مرضيه لليوم التالي نظرا لحالتي الصحيه رفض وقال لي تعال غدا لنقيمك مجددا ف ذهبت للاستقبال وسألتهم عن صالحيه الدكتور ف اخبروني ان الدكتور له الصالحيه بإعطاء المرضيات وعدت له مجددا طالبا اياه بإحترام شديد بمنحي المرضيه نظرا لإستفساري من قبل الاستقبال ورد علي ايضا بأسلوب سيء جداً قائلاً (( مالي شغل فيهم)) انا من اقيم امنح نفسك المرضيه ان كنت ترى انك متعب الرجاء اعاده النظر بأسلوبه مع المرضى |
HKC | Administrative | Complaint | Facilities and Services | Doctors | Medium | Irrelevant Request | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-03821 | 5/26/2025 12:00:00 AM | 5/26/2025 1:45:44 PM | 5/26/2025 12:00:00 AM | ||||||
7690 | Aysha Buqambar | 930910010 | 97333009410 | aysha3414@gmail.com | السلام عليكم ورحمة الله وبركاته صباح الخير، اود تقديم شكوى بشأن طريقة تعامل الدكتور معي ، حيث للاسف ليس لديه اسلوب لبق يليق بالمريض انا حضرت لمركز حمد كانو الصحي (بوكوارة) بصحبة ابني الصغير وبه فايروس منذ فجر اليوم ، ويقول لي الدكتور (( تروحون تشترون أكل من برع وتيون تدورون على الطبيب )) هل هذا أسلوب مع المواطن !!!! ولم يقدم لي العلاج سواء ورقع مكتوب بها املاح ومسكن الم بطن لشرائهما من الخارج وللاسف ان الدكتور ليس بمواطن اساساً اسم الدكتور ( مازن المشداني Mazin Almishhdany ) مع جزيل الشكر |
HKC | Administrative | Complaint | Behavioral | Doctors | Medium | Irrelevant Request | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-68924 | 5/25/2025 12:00:00 AM | 5/26/2025 1:47:18 PM | 5/26/2025 12:00:00 AM | ||||||
7691 | Hassan Abualdam | 780035755 | 39668629 | hasan96686@gmail.com | بأن يكون مركز الصحي النعيم مفتوح 24 ساعة لخدمة الجميع أهالي المنطقة |
تم التواصل مع المراجع بخصوص المقترح حيث أوضح أن الوقت الحالي للساعة 7 مساءً غير مناسب حيث أنه ينتهي من عمله في وقت متأخر، فتم بإخباره بأن مركز جدحفص الصحي مفتوح 24 ساعة و يخدم مرضى مركز النعيم الصحي لكنه بين بأن مركز جدحفص الصحي يكون مزدحماً و المواعيد فيه تكون حتى ساعات متأخرة من الليل. و الحال نفسه عند التوجه لمستشفى السلمانية. |
NHC | Administrative | Complaint | Administrative - Other | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10851 | 10851 | 25-05-86631 | 3/16/2025 12:00:00 AM | 5/27/2025 9:03:10 AM | 3/16/2025 12:00:00 AM | |||||
7692 | Eman AlAwadhi | 860803619 | 97339990661 | eman.a.alawadhi@gmail.com | احاول حجز موعد في المركز الصحي حمد كانو عن طريق تطبيق صحتي منذ اكثر من اسبوع و لكن مع الاسف احصل على تنبيه بانه لا يوجد مواعيد متوفره و احاول التواصل مع المركز نفسه عن طريق الاتصال و لكن لا يوجد رد |
السلام عليكم |
HKC | Administrative | Complaint | Appointments | Medical Records | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-71752 | 5/27/2025 12:00:00 AM | 5/27/2025 1:09:47 PM | 5/27/2025 12:00:00 AM | |||||
7693 | Waleed Abdulrahman | 39840777 | بخصوص برنامج صحتي أفيدكم بانني قمت عدة مرات بمراجعة المركز الصحي لاستلام البطاقة وذلك لسهولة تسجل حجز المواعيد الطبي ولكنها لم يتم حتى تاريخ بتعديل النظام او تسليم بطاقة |
تم التواصل مع صاحب الشكوى وقد تم استكمال الإجراءات وحل المشكلة يمكنه الان حجز موعد عبر تطبيق صحتي |
SABKAK | Administrative | Complaint | Service Quality | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-05-36710 | 5/26/2025 12:00:00 AM | 5/27/2025 1:07:20 PM | 5/27/2025 12:00:00 AM | |||||||
7694 | HASAN AHMED HASAN HUJAIR | 000903361 | 39393122 | hujairi13@gmail.com | يوم السبت الساعه ٣ فجراً ذهبت الى مستشفى يوسف انجنير بحكم اني مرهق تعبان و لدي بعض الدوخه و تكسير الجسم و البلاعيم ولا يوجد في اي صوت بسبب البلاعم و أذني و تم تشخيصي طبيعي و ذهبت للدكتور و اخبرني بان لا استطيع تسجيلك تعال بكره هل المستشفى أصبحت بمزاج الأطباء و ها انا اليوم أعود المستشفى بسبب عدم إقناع الدكتور واخبرته بان عملي ياخد وقتي كله اليوم انا جسمي ليس فقط مرهق انما جميعه جمره ه |
تم التواصل مع صاحب الشكوى وأخذ تفاصيل الشكوى وقد تم شرح آلية الرعاية العاجلة في الوقت الذي حضر فيه المريض وقد تم تصنيفه على المستوى الخامس |
YAE | Administrative | Complaint | Administrative - appointments | Administration | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-92400 | 5/27/2025 12:00:00 AM | 5/27/2025 2:42:03 PM | 5/27/2025 12:00:00 AM | |||||
7695 | محمد فضل | 36375424 | تقدمت إلى المركز الصحي( بلاد القديم ) قسم أسنان و اخذت موعد عن طريق تطبيق صحتيى بعد عدة ايام جاء الموعد الدكتور أخبرني ان السن مكسور و الموضوع لبس خلع سن بطريقة العادية . طيب ماوهو الحل أخبرني انهم سيرتبون لي موعد و منذ البداية اعلمني ان الموعد سيتأخر لبس لكثرة المراجعين لكن لقله الأطباء ذووو الخبرة في هذا النوع من القلع لكونةالسن متهشم في أكثر من مكان و سيتم ارسال الموعد على تطبيق صحتي هذا الكلام منذ اسبوعين و لم يتم تحديد موعد !!! فعل تسعى الوزارة إلى تطفيش المرضى حتى يتجهو إلى الطب الخاص ؟ ارجو الإجابة الاسم . محمد محمود محمد فضل الرقم الشخصي 840808364 الايميل mm14551@hotmail.com |
بالاشارة الى الشكوى المقدمه من قبل المريض محمد فضل نفيد انه قد تم متابعة الشكوى من قبل مسؤولة قسم الاسنان والاستفسار من الطبيب بالإضافة الى الرجوع الى ملف المريض الإلكتروني وتبين انه قد تم محاولة التواصل مع المريض بعد زيارته الاولى للتاكيد على الموعد المعطى له الا أن الرقم المتوفر لم يكن صحيحا وهو نفس الرقم المذكور في شكوى المريض مما حال دون اتمام التواصل معه بنجاح |
BQC | Administrative | Complaint | Administrative - appointments | Oral and Dental | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 25041 | 25041 | 25-05-91521 | 5/26/2025 12:00:00 AM | 5/28/2025 7:33:17 AM | 5/28/2025 12:00:00 AM | |||||||
7696 | REEM ABDULAZIZ MOHAMMED ALI | 000803979 | 36111932 | reemaziz14000@gmail.com | Today i came to the health centre which is yousif engineer because im sick i have fever and i asked for sickleave but my sickleave is not in the system and it passed 5 hours. If you can check with the doctor please it’s emergency for my work. Thankyou. |
تم التواصل مع العميل وعمل اللازم |
YAE | Administrative | Complaint | Administrative – eservices and informatics | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-08746 | 5/27/2025 12:00:00 AM | 5/28/2025 11:03:50 AM | 5/28/2025 12:00:00 AM | |||||
7697 | MASOOMA ABDALI ABDULWAHAB MATAR | 020101422 | 32048578 | matarmasooma@gmail.com | سلام عليكم عندي شكوى على مركز يوسف انجنير الصحي الدكاترة غير متعاونين مع المرضى لايقدمون العلاج المناسب للمريض الرجاء النظر في الموضوع و المتابعه |
تم التواصل مع المريضة وأوضحت بأنها طلبت سيلان من الطبيب وهو نصحها بتناول السوائل كبديل |
YAE | Administrative | Complaint | Administrative – behavioral and Communication | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-74171 | 5/27/2025 12:00:00 AM | 5/28/2025 11:07:19 AM | 5/28/2025 12:00:00 AM | |||||
7698 | FATEMA DAWOOD HUSAIN YUSUF | 990605671 | 66760068 | fatemayusuf99@gmail.com | سلام عليكم نواجه مشكله مع مركز يوسف عبدالرحمن انجنير قسم رعاية الامومه احاول اتصل فيهم عطت مرات من تاريخ ١٥ الي اليوم محد يرد على الهاتف ولا تم من بعدها التواصل معاي و اتصلت بعد في الاستعلامات عشان يحولوني عليهم بعد ما حصلت رد من صوبهم |
تم التواصل مع العميلة وإعطائها موعد على قسم الرعاية |
YAE | Administrative | Complaint | Administrative – communication and answering telecommunication machines | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-36494 | 5/28/2025 12:00:00 AM | 5/28/2025 1:17:38 PM | 5/28/2025 12:00:00 AM | |||||
7699 | MARIA SAAD SALMAN ALMARRAN | 990908399 | 66607575 | mariasaad475@gmail.com | يوم الإثنين 19 مايو، راجعت مركز يوسف عبدالرحمن إنجنير الصحي بسبب ألم حاد في الظهر. طلبت من د.إيمان حسن إعطائي إبرة Neurobion بناءً على توصيات سابقة من د.رحاب الخنيزي. رفضت إعطائي الإبرة بحجة "لا يوجد دليل علمي" على فعاليتها في تخفيف الألم أو تقوية الأعصاب، وأنه لا يظهر في النظام بأنني أخذتها سابقًا. رغم إخباري لها بذلك، رفضت التعاون، ولم تُبدِ أي رغبة في التأكد من سجلي الطبي بشكل دقيق، واكتفت بعرض إعطائي دواء مسكن فقط. خرجت من العيادة دون أي علاج، واستمر الألم معي أسبوع كامل، يوم الأحد 25 مايو، راجعت د.رحاب الخنيزي وقامت بالتأكد من النظام وأكدت أنني قد أخذت الإبرة 3 مرات وتعاونت مشكورة ووصفت لي الإبرة مرة أخرى. تعامل د.إيمان حسن، اظهر إهمالًا واضحًا وعدم تعاون. شعرت بعدم الاهتمام وكأن رأيي وتجربتي الشخصية لا تُؤخذ بعين الاعتبار. كان يفترض أن تُبدي حرصًا أكبر وتتأكد من ملفي الطبي بدلًا من رفض الطلب دون تحقق. أتقدم بهذه الشكوى لعدم تعاونها وإهمالها، مما تسبب في استمرار ألمي لأيام دون داع طبي. كما أحب أن أتقدم بجزيل الشكر للدكتورة رحاب الخنيزي على ت |
تم التواصل مع المريضة والاستفسار عن تفاصيل الشكوى وقد ردت الطبيبة التالي حضرت المريضة المذكورة أعلاه إلى العيادة طالبةً الحصول على حقنة فيتامين ب، وذلك بسبب معاناتها من ألم وشد في منطقة الظهر. تم توضيح أن فيتامين ب ليس علاجًا مباشرًا لآلام الظهر، وأن تناوله دون حاجة طبية قد يؤدي إلى أضرار صحية، حتى وإن سبق لها استخدامه من قبل. كما تم إبلاغها أن آخر تحليل لها بتاريخ 14 أغسطس 2024 أظهر أن مستوى فيتامين ب لديها هو 234.2، وهو ضمن المعدلات الطبيعية.
عُرض على المريضة تناول مسكن مناسب للألم مع إمكانية إجراء تحليل جديد لفيتامين ب، وبناءً على نتيجته يتم تحديد الحاجة للعلاج. إلا أن المريضة رفضت هذا الإجراء، مبررةً ذلك بأنها اعتادت على أخذ هذه الحقنة بشكل دوري. |
YAE | Administrative | Complaint | Administrative – behavioral and Communication | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-05-98822 | 5/27/2025 12:00:00 AM | 5/28/2025 2:40:28 PM | 5/28/2025 12:00:00 AM | |||||
7700 | Tariq Zainal | 981005330 | 97366663002 | tariq_zainal75@icloud.com | لدي شكوى على الاقلاع عن التدخين قمت اتصلت وسجلت انتظرت تقريباً ٥ شهور او اكثر واخر شي اتصلت يقولونلي مافي طلب محد ساعدني رجاءً احتاج احد يساعدني في اسرع وقت ممكن لانه ابي اترك التدخين الرجاء التواصل معي شكراً |
السلام عليكم |
HKC | Administrative | Complaint | Clinical Management (Treatment) | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-64206 | 5/28/2025 12:00:00 AM | 5/28/2025 12:30:18 PM | 5/28/2025 12:00:00 AM | |||||
7701 | Sabha Waqar | 13225601 | 36809122 | sabha297@gmail.com |
I'm booking my hospital appointments through Sehati App, but when I go to the hospital reception I'm told that since I'm not a Bahraini I can't book from the App and should do it at the hospital. Why is the Sehati App booking my appointments, showing full details of the appointment like time and Doctor name if it isn't acceptable. In recent two appointments I've to face this embarrassment of be told 'not allowed' at Jidhaf Health Center. Kindly tell me the actual rule and fix the Sehati App if it isn't allowed.
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تم التواصل مع صاحبة الشكوى ، وقمنا بتوضيح الأمر لها في حالة حجز المواعيد غبر تطبيق صحتي، كما تم اخبارها بأنه قد تم رفع الموضوع للجهات المعنية، لمعالجة الخلل في حجز المواعيد لغير البحرينين.
زهراء شبر |
JHC | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Reception | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11055 | 11055 | 25-05-43202 | 4/13/2025 12:00:00 AM | 5/29/2025 4:24:27 PM | 5/28/2025 12:00:00 AM | |||||
7702 | Naeem Ahmed | 680618716 | 97335089050 | nabahrain@gmail.com | السلام عليكم لي استفسار بخصوص برنامج صحتي وهو وجود خلل مستمر منذ فترة البرنامج لحجز مواعيد حق الاطباء بالمراكز الصحية حاولنا اكثر من مرة الحجز لموعد لكل الأطباء الموجدين تظهر لنا الصورة المرسلة نأسف نأسف علما اننا لنا مفتاح بالحكومة الالكترونيه ومع التحديث الاخير ارجوا الافادة شاكرا لتعاونكم |
السلام عليكم |
HKC | Administrative | Enquiry | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11985 | 11985 | 25-05-97289 | 5/29/2025 12:00:00 AM | 5/29/2025 12:53:15 PM | 5/29/2025 12:00:00 AM | |||||
7703 | Manal Salman | 980400643 | 39103391 | memo.33850@gmail.com | شنو خطوات تحاليل الزواج ف مركز جدحفص الصحي ؟ من اول مانروح دايركت ياخدون منا دم للتحليل ؟ وشنو الاشياء المطلوبه الي نوديها ويانه ؟ |
تم التواصل مع صاحبة الاستفسار وتوضيح آلية حجز مواعيد فحص قبل الزواج، والأيام المتوفرة لفحص ما قبل الزواج
زهراء شبر |
JHC | Administrative | Enquiry | Appointments | Medical Records | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11055 | 11055 | 25-05-34313 | 4/13/2025 12:00:00 AM | 5/29/2025 2:42:17 PM | 5/28/2025 12:00:00 AM | |||||
7704 | Kawthar Mushaimea | 050311239 | 32320159 | Kawthar_Mushaimea@gmail.com | السلام عليكم ورحمة الله وبركاته اود تقديم شكوى ضد طبيب الأسنان محمد شهذه في مركز جدحفص الطبي حيث قام برفع صوته والصراخ على اختي البالغة عشر سنوات فقط بشكل مبالغ فيه لدرجة انها بكت من الخوف منه وحتى أمي لم تعطي ردة فعل من الخوف والصدمة طبيعي خوف الطفل من الأجهزة والإبر معقول هذا الطبيب مايعرف هذا الشي ومايعرف يتصرف بشكل صحيح ولائق؟اللي صار تصرف غير محترم ابدًا وغير صحيح وسبب زيادة خوف لأختي من مواعيد الأسنان احنا مانربي ونتعب عشان يجي شخص غريب يسبب لأبنائنا مخاوف وقلق ومشاكل أتمنى أخذ المشكلة بعين الاعتبار وحلها |
JHC | Administrative | Complaint | Behavioral | Oral and Dental | Low | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11055 | 11055 | 25-05-18730 | 4/13/2025 12:00:00 AM | 5/29/2025 2:44:44 PM | 5/28/2025 12:00:00 AM | ||||||
7705 | Zainab AlSatrawi | 961207566 | 32020269 | zainabsatrawi@outlook.com |
السلام عليكم ذهبت لمركز جدحفص الطبي لتلقي العلاج بسبب ألم شديد في الحلق. الألم جدًا شديد لدرجة لا أستطيع الكلام بصوت عالي. تم تسجيل لي موعد الساعة اربع بالرغم من حضوري الساعة ٢. ذهبت للتمريض تم فحص الضغط والحرارة واخباري ان انتظر الموعد ولا يمكن ادخالي. لم يتم سؤالي عن درجة الألم. اضطررت للذهاب لمركز صحي خاص بسبب الالم وتم ادخالي مباشرة وإعطائي مسكن للألم. للعلم أنني حامل ولم أنوي الذهاب لمركز خاص في البداية لهذا السبب. هل ليس للألم قيمة في المراكز الصحية؟ |
JHC | Administrative | Complaint | Facilities and Services | Nursing | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Tawasul | 11055 | 11055 | 25-05-09301 | 4/13/2025 12:00:00 AM | 5/29/2025 2:50:02 PM | 5/28/2025 12:00:00 AM | ||||||
7706 | Mahmood Al madan | 870502280 | 97339202200 | Mahmood_Almadan@gmail.com | من الصفات العامل للطبيب حسن الأخلاق ولكم ما حصل اليوم في مركز جدحفص الطبي بالعكس تماماً حيث راجعت زوجتي المركز الصحي في الفترة المسائية وبعد دخولها على الطبيب المعالج بدأت تشتكي له الألم واذا به يتلفظ بكلام جارح وليست من سياق أسباب مراجعة الطبيب |
JHC | Administrative | Complaint | Behavioral | Doctors | Low | Under Investigation | to be escalated | Tawasul | 11055 | 11055 | 25-05-15613 | 5/28/2025 12:00:00 AM | 5/29/2025 3:15:04 PM | |||||||
7707 | صالح الذوادي | 921005270 | 97339250009 | ssalthawadi92@gmail.com | السلام عليكم و رحمة الله و بركاته تحية طيبة و بعد، أن المواطن صالح سامي صالح الذوادي صاحب الرقم الشخصي 921005270 قد قمت بتغيير عنواني من منطقة السنابس الى محافظة المحرق (العنوان الحالي) و ذلك منذ ما يقارب ثلاث أسابيع، و بالنسة لتطبيق صحتي لحجز المواعيد يظهر لي أن عنواني ما زال على مركز جد حفص الصحي (العنوان السابق) بينما أنا أسكن منذ ثلاث أسابيع في محافظة المحرق ، كما أود أن انوه ان زوجتي عبير ابراهيم محمد صاحبة الرقم الشخصي 950635480 حامل و تحتاج الى مراجعات بالمركز الصحي الاقرب للسكن الجديد بالمحرق و عليه أرجو من المعنيين تحديث بياناتي و بيانات زوجتي لتسهيل أمور المراجعات بأسرع وقت ممكن، كما أود أن أخبركم بأني سأسافر لمدة ما تقارب شهرين و سيصعب على زوجتي الذهاب الى مركز جد حفص الصحي للمواعيد، أرجو من المعنيين لديكم بوزارة الصحة تحديث البيانات بأسرع ما يمكن. تحياتي |
تم التواصل مع العميل بخصوص الاستفسار وشرح الية التسجيل لبرنامج اختر طبيبك ليتمكن من حجز موعد على تطبيق صحتي وتم عمل تحديث بيانات للعميل وزوجتة |
SSC | Administrative | Enquiry | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11981 | 11981 | 25-06-67302 | 6/1/2025 12:00:00 AM | 6/1/2025 9:07:37 AM | 6/1/2025 12:00:00 AM | |||||
7708 | Mohamed Alheddi | 620055286 | 39667725 | عدم صرف دواء للوالدة من مركز المحرق الشكالي الصحي حبوب السكر JARDIANCE |
تم التواصل مع المراجع محمد الحدي ابن المريضة في تاريخ 1 يونيو و سؤاله عن نوع الشكوى و قال بخصوص حبوب السكر JARDIANCE حيث تم تبليغه بأن لا نستطيع صرفه لأن تم استكمال العدد المحدد للمركز و قال بأن والدته تستعمله من فترة طويلة و سعره غالي و يريد استلامه من المركز و تم التوضيح له بأن الصيدلية تقوم بالألتزام بالتعليمات الصادرة من الادارة لتنظيم صرف الدواء و ان هناك طلب مستقبلا لزيادة العدد بعد الحصول على الموافقات العليا و تم ابلاغه بأن اذا مستعجل للحصول على الدواء بإمكان الطبيب تحويل الوالدة على السلمانية ليتم التسجيل و يكون الصرف من هناك. |
MHC | Administrative | Complaint | Drugs Availability | Pharmacy | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10864 | 10864 | 25-06-55928 | 6/1/2025 12:00:00 AM | 6/1/2025 9:16:31 AM | 6/1/2025 12:00:00 AM | ||||||
7709 | Bader Ebrahim | 010707824 | 35398398 | baderlee75@outlook.com | السلام عليكم أنا رايح اسحب دم في مركز انجنير حطت لي الابرة كانت تمام ويوم سحبت الدم حسيت بألم حاد ، حطت لي الممرضة القطن بعدها الالم يزيد ويزيد وتسرب الدم الى ملابسي ، أنا خايف من سوء هذه المعاملة وهل يصيبني التهاب |
لسلام عليكم ورحمة الله .. عطفا على الشكوى المقدمة ، بعد التأكد أنه لاتوجد أي بيانات فالنظام تبين أنه قد زار مركز يوسف انجنير الصحي يوم أمس ، وبعد التواصل معه أخبرني أنه ليس هو من قدم الشكوى ولكن ابن خالته ، مع العلم لم يتم تزويدي بالرقم الشخصي لصاحب الشكوى الأساسي .
خالص التحية و الإحترام .
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YAE | Administrative | Complaint | Service Quality | Laboratory | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-06-43302 | 5/28/2025 12:00:00 AM | 6/1/2025 9:49:21 AM | 5/28/2025 12:00:00 AM | |||||
7710 | عبدلله أحمد جناحي | 00 | 39467568 | كل اسبوع يوم الأحد يكون زحمة على المرضى ويكون كونتر واحد يعمل فقط المريض ينتظر اكثر من نصف ساعة لاستلام الأدوية |
تم التواصل مع صاحب الشكوىوتقديم اعتذار له وتوضيح بأن الفترة الصباحية موظف على الكونتر بجانب المسؤول في حال الزحمة ويكون عادة يومي الاحد والخميس من كل اسبوع وتحضير الأدوية الشهرية يتطلب وقت اطول ممايزيد وقت انتظار وكان المريض مقدر لذالك وشكر تواصل مسول قسم الصيدلية والتوضيح |
ISC | Administrative | Complaint | Waiting Period | Pharmacy | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10860 | 10860 | 25-06-75135 | 4/27/2025 12:00:00 AM | 6/1/2025 12:14:03 PM | 6/1/2025 12:00:00 AM | ||||||
7711 | محمد ناصر حماد | 33481213 | جئت اكثر من مرة للمركز ويجب علينا اخذ رقم لتثبيت المواعيد بعد الانتهاء من جلسة العلاج الطبيعي ولكن يتم تسجيل بعض المرضى دون اخذ رقم فالملتزم يتعطل والاخر لا |
تم التواصل مع المريض وسماع الشكوى منه وبع ذلك تم تنبيه الموظفين على الالتزام بالارقام للمحافظة على النظام بين المرضى ولكن ايض تم التوضيح للمريض انه كبار السن وذوي الهمم لهم الاولوية في جميع الخدمات المقدمة في المركز الصحي سواء التسجيل او غيره ولا نلتزم معهم بارقام |
ISC | Administrative | Complaint | Service Quality | Reception | Medium | Completed – Contacted the requester | Exceeded SLA (Closed) | Complaints Box | 10860 | 10860 | 25-06-63365 | 5/15/2025 12:00:00 AM | 6/1/2025 12:19:33 PM | 6/1/2025 12:00:00 AM | |||||||
7712 | ليلى محمد الدوسري | نرجو وضع أحدث جهاز لفحص ضغط العين مثل المستشفيات الخاصه أو مثل مستشفى الشيخ عبدالله |
ZHC | Administrative | Suggestion | Administrative – Medical equipment | Nursing | Medium | Completed – Did not contact the requester | Within SLA (Closed) | Complaints Box | 33037 | 33037 | 25-06-38524 | 5/22/2025 12:00:00 AM | 6/1/2025 12:23:40 PM | 6/1/2025 12:00:00 AM | |||||||||
7713 | syeed hussain | 32150145 | hi good, Afte morning. My My Name Syed I have visited to Ibn-sina clinic and. Ihave face problem Loity Receiption. Counters -2. It we requested to Book pappointed Doctor she has React Very Hard and Reptup with Reading. Giving Loud Reptup. Astagfirullah and and Not civing Proper Response Please change my predical Center from here or instruct them. to give some Respect to us. we Deserve some Respec |
تم الاتصال بالمريض والاعتذار منه ولكنه يريد الحضور لمكتب الأداري حتى يعلمه من الموظفة المقصودة وايضا تم التوضيح له انه سيتاخذ انذار شفوي في البدتية بالنسبة للموظفة وقال ايضا انني غير بحريني الجنسية ولكن انا مسلم واعرف ماذا تقول حيث كانت تردد في كل مره اسالها استغفر الله بعصبية وكأنها لاتريد العمل لكنني وضحت له ان عملنا في المركز انساني ليس له علاقة باي ديانة او جنسية أو طائفة معينه وشكر المريض التواصل معه |
ISC | Administrative | Complaint | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 25-06-98682 | 5/27/2025 12:00:00 AM | 6/1/2025 12:27:05 PM | 6/1/2025 12:00:00 AM | |||||||
7714 | سوسن عبدالعزيز | 37766599 | العلاج الطبيعي والكاونتر كان لديها مود فائت وحاولت الكثير الاتصال لتجديد الموعد لاكن لا احد يرد مما يضظرها للحضور شخصيا للمركز ومع عدم وجود مواقف في هذا المركز |
تم لتواصل مع المريضه والتوضيح لها اننا نعاني من نقص في اعداد الموظفين وان الموظف الذي على الكونتر هو من يقوم بتسجيل المرضى الحاضرين للمركز بالاضافة الى المتصلين فقدرت المريض الوضع |
ISC | Administrative | Complaint | Service Quality | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 25-06-40243 | 5/21/2025 12:00:00 AM | 6/1/2025 12:30:54 PM | 6/1/2025 12:00:00 AM | |||||||
7715 | د . عماد محمد حشاد | 39903431 | أتقدم بخالص الشكر للسيده المحترمه الخلوقه أم جاسم في قسم الإستقبال كأفضل موظفه مع الأخ ابراهيم ، كما أشهد للصيدلي أحمد مصطفى الخلق والذوق والأحترام ولا استطيع أن أوفي دكتوره خوله أفضل طبيبة بالمركز سوى بالشكر العميق |
تم الإتصال بالمريض وشكره على هذه اللفته الجميله التي ترفع من معنويات الموظف ونحن دائما نتطلع ان نقدم خدمات ذوجوده عاليه ترفع من مستوى خدمات إدارة مراكز الرعايه الصحيه الأوليه ومستوى الوطن والمواطنتحت راية حكومتنا الموقره |
ZHC | Administrative | Appreciation | Behavioral | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 33037 | 33037 | 25-06-61629 | 5/29/2025 12:00:00 AM | 6/2/2025 12:21:15 PM | 6/1/2025 12:00:00 AM | |||||||
7716 | د . عماد محمد حشاد | 39903431 | أتقدم بخالص الشكر للسيده المحترمه الخلوقه أم جاسم في قسم الإستقبال كأفضل موظفه مع الأخ ابراهيم ، كما أشهد للصيدلي أحمد مصطفى الخلق والذوق والأحترام ولا استطيع أن أوفي دكتوره خوله أفضل طبيبة بالمركز سوى بالشكر العميق |
تم الإتصال بالمريض وشكره على هذه اللفته الجميله التي ترفع من معنويات الموظف ونحن دائما نتطلع ان نقدم خدمات ذوجوده عاليه ترفع من مستوى خدمات إدارة مراكز الرعايه الصحيه الأوليه ومستوى الوطن والمواطنتحت راية حكومتنا الموقره |
ZHC | Administrative | Appreciation | Behavioral | Doctors | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 33037 | 33037 | 25-06-15479 | 5/29/2025 12:00:00 AM | 6/2/2025 12:20:53 PM | 6/1/2025 12:00:00 AM | |||||||
7717 | د . عماد محمد حشاد | 39903431 | أتقدم بخالص الشكر للسيده المحترمه الخلوقه أم جاسم في قسم الإستقبال كأفضل موظفه مع الأخ ابراهيم ، كما أشهد للصيدلي أحمد مصطفى الخلق والذوق والأحترام ولا استطيع أن أوفي دكتوره خوله أفضل طبيبة بالمركز سوى بالشكر العميق |
تم الإتصال بالمريض وشكره على هذه اللفته الجميله التي ترفع من معنويات الموظف ونحن دائما نتطلع ان نقدم خدمات ذوجوده عاليه ترفع من مستوى خدمات إدارة مراكز الرعايه الصحيه الأوليه ومستوى الوطن والمواطنتحت راية حكومتنا الموقره
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ZHC | Administrative | Appreciation | Behavioral | Pharmacy | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 33037 | 33037 | 25-06-66147 | 5/29/2025 12:00:00 AM | 6/2/2025 12:21:45 PM | 6/1/2025 12:00:00 AM | |||||||
7718 | ليلى يوسف | 33008099 | عد الرد على بدالة الكونتر لتغير موعد العلاج الطبيعي |
تم لتواصل مع المريضه والتوضيح لها اننا نعاني من نقص في اعداد الموظفين وان الموظف الذي على الكونتر هو من يقوم بتسجيل المرضى الحاضرين للمركز بالاضافة الى المتصلين فقدرت المريض الوضع |
ISC | Administrative | Complaint | Service Quality | Reception | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 10860 | 10860 | 25-06-85072 | 5/27/2025 12:00:00 AM | 6/1/2025 12:34:12 PM | 6/1/2025 12:00:00 AM | |||||||
7719 | FATEMA FADHUL ABBAS ALMUBARAK | 760307644 | 66967775 | fatmaalmubarak@hotmail.com | السلام عليكم. أنا سيدة اعاني من ألم الكتف منذ نهاية مارس ، راجعت الطبيبة أمل الطريف في مركز يوسف انجنير بعد اسبوع من الالم وصفت لي مسكن لم ينفع معي ، بعد فترة راجعتها مرة اخرى وطلبت منها تحويل للعلاج الطبيعي وعمل اشعة فعملت الاشعة وحولتني على طبيب عظام في مستشفى السلمانية نهاية سبتمبر.. هل هذا معقول ؟!!!!!!!!! ومع كل هذا الالم الذي يمنعني من مزاولة حياتي العادية ؟ راجعت الطبيب يوسف آل شرف في عيادته فقال انني اعاني من التهاب في الوتر وأوصاني بتناول البروفين مدة اسبوع واذا لم يتحسن علي المتابعة في العلاج الطبيعي،، راجعت الدكتورة أمل ثانية فطلبت ان أرجع للدكتور لكي يكتب لي التحويل .. مرة أخرى هل هذا معقول والدخول على الطبيب الخاص بخمسة وعشرون دينارا؟ لو لدي هذا المبلغ لتعالجت في عيادته بلا تردد ،، أنا اليوم أعاني جسديا ونفسيا واريد حل لمعاناتي وتحويلي للعلاج الطبيعي بأسرع وقت فما ح |
تم التواصل مع المريضة للاطمئنان على حالتها الصحية وبعد الاستماع للشكوى اتضح ان الطبيبة حولت المريضة بهدف التشخيص من طبيب العظام ومن ثم التحويل للعلاج الطبيبعي للحصول على العلاج المناسب لحالتها وسوف تأتي اليوم المريضة لعمل اللازم لحالتها وقد عقبت الطبيبة قائلة: لقد عاينت المريضة حيث كانت تشتكي من الم في الكتف لمدة اشهر و لم تتحسن مع المسكنات فطلبت لها الاشعه فتبين لي وجود تغيرات في عظمة الترقوه فأخبرتها بذلك و طلبت منها التوجه إلى الطوارئ لعمل المزيد من التحاليل و المعانية من قبل الطبيب المختص لان التحويل المستعجل للعيادة كان بعيد.. |
YAE | Administrative | Complaint | Appointments | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-06-10567 | 6/1/2025 12:00:00 AM | 6/1/2025 1:11:42 PM | 6/1/2025 12:00:00 AM | |||||
7720 | ZAINAB ALI MOHAMED ISA | 870505190 | 33036295 | alooyhh8899@gmail.com | ذهبت الى مركز انجنير الصحي في تمام الساعه ١١مساء يوم الاربعاء بعد ان ذهبت في حاله طوارئ حيث كان ابني من اسبوع في الاسبوع نفسه يعاني من هبوط و ارتفاع في السكر المفاجئ لم يستقبل في الطوارئ بحجه اني اذهب للتصنيف اول حتى تم اخبارهم انه بحاله بس مجرد عمل الفحص اذا كان ليه هبوط اذا كانت الامور في السيطره ساذهب للتصنيف بعد التاكد من الفحص مع انه كان في المركز اكثر من ٧ من الممرضين واقفين بدون عمل في ارسبشن اني كنت في حاله ذهول من حاله ابني و كان اقرب لي اذهب ليه هو المستشفى لو كانت حاله طوارئ انتظر دوري في التصنيف و حاله حرجه بامكانه عمل طوارئ اذا كانت الحاله مستقره اذهب للتصنيف ب |
YAE | Administrative | Complaint | Administrative - policy, procedures, regulations and work legislations | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-06-90181 | 6/1/2025 12:00:00 AM | 6/1/2025 1:14:43 PM | 6/1/2025 12:00:00 AM | ||||||
7721 | حسن عبدالله | 911004475 | 39324333 | لقد تم زيارة المركز الصحي الشيخ جابر -باربار حيث طلبت من الدكتورة توحيل الى قسم الاقلاع عن التدخين و ارشادي بمتابعة الطلب التحويل مع قسم الاستقبال حيث تم التواصل من مركز الحورة وحجز الموعد حيث تم اخباري بأن الموعد سوف يظهر في برنامج صحتي و الى اليوم لم يتم ادارج الموعد |
تم الاتصال بصاحب الشكوى وتم اخباره بأن المواعيد بعيده وتم ارفاق اسمه ليحجز له موعد ويتم الاتصال به أو سوف يرى موعده في صحتي |
ALH | Administrative | Complaint | Appointments | Administration | Medium | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 10863 | 10863 | 25-06-88963 | 6/1/2025 12:00:00 AM | 6/1/2025 2:00:31 PM | 6/1/2025 12:00:00 AM | ||||||
7722 | د . عماد محمد حشاد | 39903931 | أتقدم بالشكر الجزيل والمجهود الرائع ، المعامله الطيبه والإنسانيه والذوق الرفيع لللإختصاصيه إيمان والإختصاصيه فاطمه على احترافيتهم وخلقهم الحسن . |
تم الإتصال بالمريض وشكره على هذه اللفته الجميله التي ترفع من معنويات الموظف ونحن دائما نتطلع ان نقدم خدمات ذوجوده عاليه ترفع من مستوى خدمات إدارة مراكز الرعايه الصحيه الأوليه ومستوى الوطن والمواطنتحت راية حكومتنا الموقره |
ZHC | Administrative | Appreciation | Administrative – behavioral and Communication | Oral and Dental | Medium | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 33037 | 33037 | 25-06-64980 | 6/1/2025 12:00:00 AM | 6/2/2025 12:12:17 PM | 6/2/2025 12:00:00 AM | |||||||
7723 | محمد عبددالجبار الكوهجي | no cpr | 39600888 | name@gmail.com | شكرا على المتابعة والاتصال على المرضى. وخصوصا الممرضة منار برنامج اختر طبيبك شكرا كادر التمريض للبديع الساحلية |
BCC | Administrative | Appreciation | Behavioral | Nursing | Low | Completed – Contacted the requester | Within SLA (Closed) | Complaints Box | 8965 | 8965 | 25-06-07379 | 5/25/2025 12:00:00 AM | 6/2/2025 1:03:13 PM | 5/26/2025 12:00:00 AM | ||||||
7724 | نوره صلاح الدين محمد | 36699668 | ولدي معطينه موعد رحت الموعد القسم كله طالع بريك من ممرضات من الاستقبال ونطرت لي يرجعون وعقبها خذت رقم ونطرت لي وصل رقمي تقريبا 10:40 لي 1 وانا في المركز بسبب تاخير في البداية |
تم التواصل مع صاحبة الشكوى لمعرفة تفاصيل الشكوى الا انها لم تجب على الاتصال ونرغب في معرفة سبب التأخير الذي ادى الى تقديم الشكوى |
SABKAK | Administrative | Complaint | Waiting Period | Administration | Low | Completed – Did not contact the requester | Within SLA (Closed) | Tawasul | 10869 | 10869 | 25-06-74748 | 6/2/2025 12:00:00 AM | 6/4/2025 9:44:27 AM | 6/4/2025 12:00:00 AM | |||||||
7725 | محمد يوسف الفردان | 670705306 | 38888937 | لم يتم صرف الدواء لي بسبب أن الوصفة لشهر واحد فقط (مريض أمراض مزمنة) د. أحمد الجمري |
تم التواصل مع المريض وإعطاءة موعد لعيادة السكر المركزية 8/10/2025 الساعة 11:45 وتم تعديل الدواء الذي يحتاج إلى تجديد |
BHC | Administrative | Enquiry | Drugs Availability | Doctors | Low | Completed – Contacted the requester | Within SLA (Closed) | Administration Office in Health Centers | 11983 | 11983 | 25-06-65897 | 6/2/2025 12:00:00 AM | 6/4/2025 10:45:39 AM | 6/2/2025 12:00:00 AM | ||||||
7726 | NOOF ABDULRAHMAN RASHED RASHED | 051110431 | 37999917 | noof.rashed88@hotmail.com | اليوم تاريخ ٣/٦/٢٠٢٥ ، زرت مستشفى يوسف عبد الرحمن انجنير الطبي بسبب حاله طبيه . ودخلت غرفه التصنيف وخبرني الممرض ان اروح الاستقبال عشان اخذ موعد عند الدكتور . فجاة موظف الاستقبال يخبرني ان حالتي مب مهمه وبيسجلي موعد الصبح وانا احتاج الموعد هذا حاليا . ورفض يسجلي موعد وقالي نستقبل طوارئ فقط . وخبرني ان التصنيف رفضو حالتي ان ادش عند الدكتور . ولما راجعت الممرض غير كلامه وقالي كلام غير عن اللي خبرني اياه اول مادخلت عليه . اتمنى يتم اتخاذ اجراء مع موظف الاستقبال على اسلوبه الوقح مع المرضى ومع الممرض على عدم توضيحه للمريض وتغيير كلامه . غير ضياع الوقت اللي ر |
عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم ان تم الأتصال بكم من قبل المعنيين وشرح اليه التصنيف المتبعة بالمراكز الصحية ، ولتفادي الإنتظار مكنكم حجز موعد مسبق عن طريق مركز الإتصال 80007000 للحضور الشخصي أو الإستفاده من خدمة التطبب عن بعد، أيضا يمكنكم حجز موعد عن طريق تطبيق صحتي. كما سيتم اتخاذ ما يلزم بشان ضرورة التواصل الصحيح و حسن التعامل مع المرضى ومرافقيهم حسب البروتوكولات والأنظمة المتبعة بمراكز الرعاية الصحية الأولية، نؤكد لكم حرصنا على تقديم أفضل الخدمات الصحية للجميع، شاكرين تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، متمنين لكم دوام الصحة والعافية. |
YAE | Administrative | Complaint | Administrative – behavioral and Communication | Medical Records | Low | Completed – Contacted the requester | Within SLA (Closed) | Tawasul | 11043 | 11043 | 25-06-88858 | 6/4/2025 12:00:00 AM | 6/4/2025 1:51:45 PM | 6/4/2025 12:00:00 AM |