Case Details

Reference No 22-12-74313
Issue Date 28/12/2022 - Hanan Rashed
Last Update 29/12/2022 - Hanan Rashed
Health Center \ Section Jidhafs Health Center \ Doctors
Status Completed – Contacted the requester
Resolution Date 12/29/2022 12:00:00 AM
Type Administrative
Request Details
Name Maher Alqattan
Personal ID 020100523
Telephone 97339766655
Email alqattanmaher@gmail.com
Case Received Channel Tawasul
Case Description

Jidhafs health centre I booked an appointment through the e services to get “medicationexaminationcertificate”. I arrived at timeformyappointment that is 12:30pm today, I talked to the receptionist regarding my appointment and he mentioned that the e-services is not working right now hence my appointment didn’t go through. I politely asked what could I do next and I was told to go to room 12, as I go ahead there seems to be a patient I waited for around 20mins,5 patients going in and out, asking the dr if my name is there and she replies by yes, so I wait for longer. my name gets called I come to find out that I had to inform by then about me needing a medical checkupwhen I thankthedr and go ahead to the receptionist he mentions that I could have told him. I pay, taking more time. move to the nurse, who states the PPD test is available on sundaytuesdayandthursday and “Thursday is a holiday”, so I needtocomeback 2ndjan, X-ray wherethedrwasntavailble cuz sheleftearly. Bloodwasonlydone

Admin Panel
Category Complaint
Sub Category Policy & Procedure
Priority Low
Admin Comments

حجز المراجع من خلال ال on line   وحيث انه كان يود حجز medical examination check up .  و هذا لا يمكن حجزه من خلال ال on line  . ذهب المراجع للطبيبه  . تم ادخاله على الوقت على حسب كلام الطبيه . حيث ان مزاعيد ال on line  تعدي  قبل الموعد بربع ساعه في حال لم يذهب  المراجع لتفاصيل الموعد.  تم توضيح ذلك للمراجع. بالنسبه لفحص الحساسيهال  ppd  لا يتم اعطائه الا ايام الاحد و الاثنين والخميس , و ذلك لعدم امكانيه قراء ال ppd  ايام الجمعه والسبت. بالنسبه لموضوع جهاز لسداد  انه لا كان عاطل في ذلم اليوم  تم التوضيح للمراجع بانه بامكانه بطرق ثانيه. مثل البنفت او كاش او البطاقه . 

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