| Reference No | 25-01-09685 |
|---|---|
| Issue Date | 31/12/2024 - KHajeri |
| Last Update | 09/01/2025 - KHajeri |
| Health Center \ Section | NBB Health Center- Dair \ Laboratory |
| Status | Completed – Contacted the requester |
| Resolution Date | 1/2/2025 12:00:00 AM |
| Type | Administrative |
| Request Details | |
| Name | سلوى حمد |
| Personal ID | |
| Telephone | 39337475 |
| Case Received Channel | Complaints Box |
| Case Description |
المختبر السلام عليكم حضرت للمركز الثلاثاء لتسليم عينة المختبر واخذت رقم من الجهاز الرقم كان 599 الوقت حسب الجهاز 12:41 ولم يكن موجود اي من المراجعين للمختبر وبعد انتظار لفترة تعتبر طويلة نسبيا اخبرتني الموظفة ان المختبر لا يستلم عينات بعد 1 وحضوري كان قبل 1 |
| Admin Panel | |
| Category | Complaint |
| Sub Category | Service Quality |
| Priority | Medium |
| Admin Comments |
This is to bring the following into your knowledge. A patient complaint was received on 31/12/2024, regarding the issue of the sample submission timing. An apology for miscommunication was presented on behalf of the lab department and it was ensured that the lab department abides by the sample collection and submission timings strictly. Also, the staff were obliged to provide service and assistance as per the policies of the department in order to avoid any issues in the future. |