Edit Case

Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

Resolution Date

Type Please Select -- Case Type -- Administrative Legal Proffesional

Name

Personal ID

Telephone

Email

Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>المختبر</p> <p>السلام عليكم&nbsp;</p> <p>حضرت للمركز الثلاثاء لتسليم عينة المختبر واخذت رقم من الجهاز الرقم كان 599 الوقت حسب الجهاز 12:41 ولم يكن موجود اي من المراجعين للمختبر وبعد انتظار لفترة تعتبر طويلة نسبيا اخبرتني الموظفة ان المختبر لا يستلم عينات بعد 1 وحضوري كان قبل 1</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

Sub Category Loading... -- Please select a category to show sub categories --

Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

Priority Please Select -- Priority -- High Medium Low

Admin Comments <p>This is to bring the following into your knowledge. A patient complaint was received on 31/12/2024, regarding the issue of the sample submission timing.</p> <p>An apology for miscommunication was presented on behalf of the lab department and it was ensured that the lab department abides by the sample collection and submission timings strictly.</p> <p>Also, the staff were obliged to provide service and assistance as per the policies of the department in order&nbsp;to avoid&nbsp;any issues in the future.</p>