| Reference No | 19-10-40569 |
|---|---|
| Issue Date | 14/10/2019 - MAli11 |
| Last Update | 17/10/2019 - MAli11 |
| Health Center \ Section | Bahrain & Kuwait Health Center – HIDD \ Laboratory |
| Status | Completed – Contacted the requester |
| Resolution Date | 10/15/2019 12:00:00 AM |
| Type | Administrative |
| Request Details | |
| Name | ليلى خليفة |
| Personal ID | |
| Telephone | 39603690 |
| Case Received Channel | Complaints Box |
| Case Description |
المختبر ، يجب عليهم تذكير المريض قبل 10 ايام من موعد الامراض المزمنة |
| Admin Panel | |
| Category | Complaint |
| Sub Category | Facilities and Services |
| Priority | Low |
| Admin Comments |
Good morning, Regarding the above complain, I spoke to the patient and explained to her that our system does not show us appointments of patients in any clinic except lab (appointments for GTT, GTTP and ACPC only can be seen in lab system). Also that it does not come under lab protocol to call patients for blood collection. The patient understood my point and suggested me to forward her suggestion to the administration and nursing to take further action. She said that instead of calling or sending message one or two days before the appointment, it is better to send a reminder around 10 days before the appointment so that they can come to lab for blood collection and get enough time for the results to be ready. Please take note of the suggestion! Thank you, Best regards,
Humaira Haji Sr. Lab Technician BBK HIDD HC |