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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <h2>المختبر ، يجب عليهم تذكير المريض قبل 10 ايام من موعد&nbsp; الامراض المزمنة</h2>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>Good morning,</p> <p>Regarding the above complain, I spoke to the patient and explained to her that our system does not show us appointments of patients in any clinic except lab</p> <p>(appointments for GTT, GTTP and ACPC only can be seen in lab system).</p> <p>Also that it does not come under lab protocol to call patients for blood collection.</p> <p>The patient understood my point and suggested me to forward her suggestion to the administration and nursing to take further action.</p> <p>She said that instead of calling or sending message one or two days before the appointment, it is better to send a reminder around 10 days before the appointment so that they can come to lab for blood collection and get enough time for the results to be ready.</p> <p>Please take note of the suggestion!</p> <p>Thank you,</p> <p>Best regards,</p> <p>&nbsp;</p> <p>Humaira Haji</p> <p>Sr. Lab Technician</p> <p>BBK HIDD HC</p>