| Reference No | 24-02-75997 |
|---|---|
| Issue Date | 19/02/2024 - Sawsan Mohammed |
| Last Update | 25/02/2024 - Sawsan Mohammed |
| Health Center \ Section | Sh.Jaber Al Ahmed Al Sabah Health Center \ Pharmacy |
| Status | Completed – Contacted the requester |
| Resolution Date | 2/25/2024 12:00:00 AM |
| Type | Administrative |
| Request Details | |
| Name | فاطمة محمد علي منصور العكري |
| Personal ID | 721106285 |
| Telephone | 35428114 |
| maryoom204@hotmail.com | |
| Case Received Channel | Complaints Box |
| Case Description |
أمي قامت بالأنتظار لمدة ساعة بالرغم من الحالة العاجلة والصيدلية تعاني من تقص الأدوية الضرورية للمرضى بالإمكان أخطار المرضى عن طريق الرسائل النصية عن جاهزية الأدوية للتحصيل |
| Admin Panel | |
| Category | Complaint |
| Sub Category | Waiting Period |
| Priority | Low |
| Admin Comments |
The suggestion stated is already implemented in the pharmacy to contact the patient once the medicine received from central stores in case it was out of stock or there was shortage in supply.
Nevertheless, we will emphasize on implementation of the procedure with pharmacy staff.
Patient was contacted several times to inform her but always busy then we contacted her mother and informed her about the availability of her medication in the pharmacy. |