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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>أمي قامت بالأنتظار لمدة ساعة بالرغم من الحالة العاجلة والصيدلية تعاني من تقص الأدوية الضرورية للمرضى</p> <p>بالإمكان أخطار المرضى عن طريق الرسائل النصية عن جاهزية الأدوية للتحصيل&nbsp;</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

Sub Category Loading... -- Please select Sub Category --BehavioralClinical Management (Treatment)Facilities and ServicesAppointmentsDrugs AvailabilityWaiting PeriodPolicy & ProcedureService QualityWorkforce ShortageAdministrative - OtherAdministrative – behavioral and CommunicationAdministrative - equipment and furnitureAdministrative – Queuing machineAdministrative – new serviceAdministrative – Medical equipmentAdministrative – CapacityAdministrative - policy, procedures, regulations and work legislationsAdministrative – Drugs AvailabilityAdministrative – waiting timeAdministrative – Drugs deliveryAdministrative – workforceAdministrative – guidance signs and organizingAdministrative – Aid and AssistanceAdministrative - medical suppliesAdministrative - appointmentsAdministrative - ParkingAdministrative – hygiene and cleanlinessAdministrative - Recruitment and AppointmentAdministrative - employee salaries and benefitsAdministrative - Personnel AffairsAdministrative – communication and answering telecommunication machinesAdministrative – eservices and informaticsAdministrative – Airconditioning Professional – case complications due wrong treatment or neglectionProfessional –treatment efficiency and effectivenessProfessional- breaching privacy and confidentiality.Professional- diagnosis.Professional- mistaken drug dispensing.Professional- Laboratory Results.Professional- Drugs Validity- expiredProfessional- othersProfessional- Infection Control measuresLegal- verbal or physical violationLegal- behavioralLegal- others

Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>The suggestion stated is already implemented in the pharmacy to contact the patient once the medicine received from central stores in case it was out of stock or there was shortage in supply.</p> <p>&nbsp;</p> <p>Nevertheless, we will emphasize on implementation of the procedure with pharmacy staff.</p> <p>&nbsp;</p> <p>Patient was contacted several times to inform her but always busy then we contacted her mother and informed her about the availability of her medication in the pharmacy.</p>