| Reference No | 22-12-73522 |
|---|---|
| Issue Date | 25/12/2022 - Hanan Rashed |
| Last Update | 28/12/2022 - Hanan Rashed |
| Health Center \ Section | Hamad Town Health Center \ Doctors |
| Status | Completed – Contacted the requester |
| Resolution Date | 12/27/2022 12:00:00 AM |
| Type | Administrative |
| Request Details | |
| Name | Alaeddin Yaqoob |
| Personal ID | 870408518 |
| Telephone | 97339044285 |
| ala.abdin@hotmail.com | |
| Case Received Channel | Tawasul |
| Case Description |
Appointment Duplication: My mother was seen in Hamad Town health center diabetes clinic after months of waiting, the endocrine consultant assessed her and reviewed her labs and started her on the treatment plan which includes Victoza injection, this injection is not available in the HC pharmacy but only in Salmaniya, so my mother was given a referral to the endocrine clinic in SMC after another 8 months. I went today to the patient relations office to inquire the need for my mother to see two doctors of the same speciality for the same complain with the same labs and wait a total of 18 months to get her treatment, why the HC or SMC consultant don't prescribe the required medicine for her to take without delay and duplication of visit and effort on her side (she is 67 years of age and not easily mobile), note that she has been taking Victoza since 2015 dispensed from KHUH as I was employed there, but after I left she is not eligible for treatment there anymore (non muharraq). |
| Admin Panel | |
| Category | Complaint |
| Sub Category | Clinical Management (Treatment) |
| Priority | Low |
| Admin Comments |
تم التواصل مع العميل علاء الدين يعقوب و الذي يحمل الرقم الشخصي 870408518 حيث تم إعطاء والدته التي تحمل الرقم الشخصي 560001274 موعد على عيادة الغدد الصماء في شهر يونيو 2023. تم إبلاغ العميل بآلية حجز المواعيد و تم حجز موعد آخر لوالدته في شهر فبراير بتاريخ 15/2/2022 و تم إبلاغه عن الموعد. |