| Reference No | 19-11-43737 |
|---|---|
| Issue Date | 14/10/2019 - MKaabi |
| Last Update | 03/11/2019 - MKaabi |
| Health Center \ Section | Yousif A. Rahman Engineer Health Center \ Doctors |
| Status | Completed – Contacted the requester |
| Resolution Date | 10/29/2019 12:00:00 AM |
| Type | Administrative |
| Request Details | |
| Name | mohamed ali mohamed |
| Personal ID | 970207425 |
| Telephone | 66662766 |
| Case Received Channel | Complaints Box |
| Case Description |
Dr ahmed moosa who consults the patients in room 10 is very rude and insults the patients |
| Admin Panel | |
| Category | Complaint |
| Sub Category | Behavioral |
| Priority | Medium |
| Admin Comments |
I talked to both the patients mother and the physician to inquire about the matter, the patient mother said that she entered the consultation room with her son mohammed and her son hasan hasan who was registerd on the same dr was in the toilet because he was having diarrhea so he called to inquire about the room number , suddenly the dr started shouting at her and told her to get out and called the security and refused to see her I inquired about this matter with dr ahmed who replied that the patients mother was also registered on him and that when she entered the consultation room she was talking on her mobile so he waited till she finished her phone call and then he inquired about her illness and hetreated her then another call came and she picked up the phone and was talking while also seeing her self in the mirror ,when he was about to see her son mohammed, she got a third call and she started talking to the person so dr ahmed told her to go out of the consultation roomif she wants to talk on the phone, she and her son started shouting and arguing so he called the security to take them out So this shows that the patient and his mother were utterly disrespectfull |