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Case Details

Reference No 24-10-98256
Issue Date 11/09/2024 - Sawsan Mohammed
Last Update 02/10/2024 - Sawsan Mohammed
Health Center \ Section Sh.Jaber Al Ahmed Al Sabah Health Center \ Doctors
Status Completed – Contacted the requester
Resolution Date 9/17/2024 12:00:00 AM
Type Proffesional
Request Details
Name Khalil Ebrahim Ali
Personal ID 791109089
Telephone 39200344
Email
Case Received Channel Complaints Box
Case Description

الدكتورة في غرفة رقم 18 تحتاج إلى طولة البال وعدم التسرع مع المرضى والإفتقار للكلمات المناسبة
Admin Panel
Category Complaint
Sub Category Behavioral
Priority Low
Admin Comments
  1. Action Points Agreed Upon:
    • Adherence to Code of Conduct: Dr. Zainab will strictly adhere to the professional code of conduct at all times.
    • Appointment Policy: Patients will be seen at their scheduled appointment times unless there is an exception.
    • Handling Difficult Patients: In cases where patients use vulgar language, Dr. Zainab can report the incident to management and involve the police if necessary.
  2. Follow-Up:
    • Repeated complaints may lead to the matter being escalated to the Chief of Medical Staff Office.

Next Steps:

  • Dr. Zainab to implement the agreed action points immediately.
  • Dr Mohamed Alhalwaji to monitor and review any further complaints regarding professional behavior.

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