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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>الدكتورة في غرفة رقم 18 تحتاج إلى طولة البال وعدم التسرع مع المرضى والإفتقار للكلمات المناسبة</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <ol> <li><strong>Action Points Agreed Upon:</strong> <ul> <li><strong>Adherence to Code of Conduct:</strong> Dr. Zainab will strictly adhere to the professional code of conduct at all times.</li> <li><strong>Appointment Policy:</strong> Patients will be seen at their scheduled appointment times unless there is an exception.</li> <li><strong>Handling Difficult Patients:</strong> In cases where patients use vulgar language, Dr. Zainab can report the incident to management and involve the police if necessary.</li> </ul> </li> <li><strong>Follow-Up:</strong> <ul> <li>Repeated complaints may lead to the matter being escalated to the Chief of Medical Staff Office.</li> </ul> </li> </ol> <p><strong>Next Steps:</strong></p> <ul> <li>Dr. Zainab to implement the agreed action points immediately.</li> <li>Dr Mohamed Alhalwaji to monitor and review any further complaints regarding professional behavior.</li> </ul>