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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>General Doctor room 4 at 17-10-19 3pm Dr. Shaikha</p> <p>The Doctor is very rude , how she deal with clients or&nbsp;patient &nbsp;is un acceptable&nbsp; she don&quot;t have patience</p>

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>This patient arrived 45 minutes late, and I asked her about her name she said something janahi(thedaughter), I told her but this is 45 minutes late, she replied carelessly yes I am late and there is lots of traffic outside!!!</p> <p>In the same minute there were 2 MALE patients waiting by the door for their appointment and she saw them clearly. I told her if u r willing to wait after those 2 patients , I will see u and she agreed and sat on the chair just opposite my door.. I saw her there when the first patient left, and I saw her there when the 2nd patient entered , but after my 2nd patient has left &nbsp;she wasn&rsquo;t there. I called her name several times but no response until I found that she went to the reception and booked another appointment.. additionally, I want to make it clear that the conversation between us was clear, simple and there was no conflict or argument. And she agreed to wait to be seen after the 2 patients. What happened later is not clear to me because I didn&rsquo;t see the patient after that&hellip;</p> <p>From my point of view, patients need to be on time , because delay causes disruption in the doctors organized work and flow in seeing the patients, plus this might cause some kind of conflict when u ask the late patient to wait, and all these issues may cause a delay in the management of other patients and decrease in the quality of the service provided. I hope u can make this point clear to the patient, and despite she was late I was willing to see her as her appointment didn&rsquo;t exceed an hour of delay. If asking her to wait makes me untrustable doctor to see her daughter then that&rsquo;s her opinion and she can see any other doctor she&rsquo;s happy with.</p> <p>Best regards</p> <p>Shaikha</p> <p>رد. د. شيخة</p>