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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>المريض لم يحضر إلى المركز إلا لأنه محتاج إلى العلاج ومن واجب أي طبيب أن يقدم له المساعدة حتى لو كان في غير وقت عمله من واجبات مهنته</p> <p>إذا تأخر المريض عن الحضور إلى المركز بوقت قليل فإن الطبيب لا يقبل أن يعالجه حتى يأخذ موعد جديد وإذا الطبيب تأخر على المريض عادي يضيع وقت المريض في الإنتظار</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

Sub Category Loading... -- Please select Sub Category --BehavioralClinical Management (Treatment)Facilities and ServicesAppointmentsDrugs AvailabilityWaiting PeriodPolicy & ProcedureService QualityWorkforce ShortageAdministrative - OtherAdministrative – behavioral and CommunicationAdministrative - equipment and furnitureAdministrative – Queuing machineAdministrative – new serviceAdministrative – Medical equipmentAdministrative – CapacityAdministrative - policy, procedures, regulations and work legislationsAdministrative – Drugs AvailabilityAdministrative – waiting timeAdministrative – Drugs deliveryAdministrative – workforceAdministrative – guidance signs and organizingAdministrative – Aid and AssistanceAdministrative - medical suppliesAdministrative - appointmentsAdministrative - ParkingAdministrative – hygiene and cleanlinessAdministrative - Recruitment and AppointmentAdministrative - employee salaries and benefitsAdministrative - Personnel AffairsAdministrative – communication and answering telecommunication machinesAdministrative – eservices and informaticsAdministrative – Airconditioning Professional – case complications due wrong treatment or neglectionProfessional –treatment efficiency and effectivenessProfessional- breaching privacy and confidentiality.Professional- diagnosis.Professional- mistaken drug dispensing.Professional- Laboratory Results.Professional- Drugs Validity- expiredProfessional- othersProfessional- Infection Control measuresLegal- verbal or physical violationLegal- behavioralLegal- others

Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

Priority Please Select -- Priority -- High Medium Low

Admin Comments <p>تم تحويل الشكوى على رئيس الأطباء وحاولت الإتصال مرتين ةلا يوجد رد</p> <p>يعمل بتعميم تجديد الموعد في الفترة الصباحية&nbsp;مع وجود&nbsp;المرونة بقدر ما يسمح به وضع العيادات وامتصاص ضغط العمل واما بخصوص تأخر&nbsp;مناداة المريض فهو خاضع للحالات الصحية الموجودة عند الطبيب وظروف اخرى خارجة عن إرادة الطبيب</p> <p>&nbsp;</p>