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Reference No
20-03-63895
Issue Date
02/03/2020
Created By
SNawakhdah
Last Update
11/03/2020
Updated By
SNawakhdah
Status
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Completed – Contacted the requester
Completed – Did not contact the requester
Irrelevant Request
Under Investigation
Resolution Date
Type
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Administrative
Legal
Proffesional
Name
Personal ID
Telephone
Email
Case Received Channel
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Tawasul
Social Media
Administration Office in Health Centers
Complaints Box
Other Channels
Case Description
<p>سؤ معاملة من قبل موظفة الصيدلية تجاه زوجتي بتاريخ 2/3/2020 عند استلامكها الدواء في الساعة 11:35 صباحاً (طريقة تسليم الدواء والبطاقة فيها اهانة)</p>
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Category
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Complaint
Enquiry
Suggestion
Appreciation
Sub Category
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Behavioral
Clinical Management (Treatment)
Facilities and Services
Appointments
Drugs Availability
Waiting Period
Policy & Procedure
Service Quality
Workforce Shortage
Administrative - Other
Administrative – behavioral and Communication
Administrative - equipment and furniture
Administrative – Queuing machine
Administrative – new service
Administrative – Medical equipment
Administrative – Capacity
Administrative - policy, procedures, regulations and work legislations
Administrative – Drugs Availability
Administrative – waiting time
Administrative – Drugs delivery
Administrative – workforce
Administrative – guidance signs and organizing
Administrative – Aid and Assistance
Administrative - medical supplies
Administrative - appointments
Administrative - Parking
Administrative – hygiene and cleanliness
Administrative - Recruitment and Appointment
Administrative - employee salaries and benefits
Administrative - Personnel Affairs
Administrative – communication and answering telecommunication machines
Administrative – eservices and informatics
Administrative – Airconditioning
Professional – case complications due wrong treatment or neglection
Professional –treatment efficiency and effectiveness
Professional- breaching privacy and confidentiality.
Professional- diagnosis.
Professional- mistaken drug dispensing.
Professional- Laboratory Results.
Professional- Drugs Validity- expired
Professional- others
Professional- Infection Control measures
Legal- verbal or physical violation
Legal- behavioral
Legal- others
Section
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Administration
Reception
Oral and Dental
Radiology
Doctors
Social Worker
Nursing
Care Unit
Medical Records
Pharmacy
Physiotherapy
Laboratory
Mother and Child Care
Priority
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High
Medium
Low
Admin Comments
<p>تم التحدث مع المراجع عند قدومه بتاريخ 9/3/2020 لاستلام الدواء لزوجته، حيث أفاد بأنه جاء اليوم بنفسه لاستلام الدواء وحصل معه نفس الموقف ويدعي أن الموظفة اهانته بطريقة تسليمه الدواء، وبالاستفسار من الموظفة أفادت بأنها سلمته الدواء كالمعتاد بدون اسائه أو اهانة، وقد تم توجيه تنبيه شفوي للموظفة والتأكيد على جميع الموظفين بضرورة حسن التعامل مع المرضى</p>
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