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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>comment is:</p> <p>i was having appointment of my daughter 10:30 is had wait for 3 hours at last waiatin thay change the appointment.</p> <p>complaints:</p> <p>&nbsp;</p> <p>The appointment was with Dr. Maysam, according to the words of the receptionist, and after waiting for about 4 hours, it became clear that the appointment had changed and the doctor was not present.</p> <p>I went back to the reception unit in the care to confirm the appointment, and the style of the employee was not appropriate at all, and this is not the first time.</p> <p>She told me that the appointment changed from 10 o&#39;clock at 12:15 on the other doctor, so why was I not told that the appointment had changed and I had been waiting so long?</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <h2>تم&nbsp; لأتصال المريض واخباره بإن ذالك لن يحدث مجدداً وسيتم اخذ شكواه بعين الأعتبار</h2> <h2>وسيتم التحدث مع الموظفه بعدم تكرار ذالك سواء كان معه اول مع مريض آخر و<strong>ضروره الالتزام بحسن المعامله للمراجعين و الشرح للمريض موعده بالضبط حتى يكون على بينه. </strong></h2>