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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <h2>شكوى على الدكتورة بسمة معاملة الدكتورة سيئة جدا ولم يتم الفحص من قبل الدكتورة ابدا، الدكتورة لم يكن عليها كمام و قفازات وتم تحويلي الى مستشفى الملك حمد حمد بدون فحص</h2>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

Sub Category Loading... -- Please select Sub Category --BehavioralClinical Management (Treatment)Facilities and ServicesAppointmentsDrugs AvailabilityWaiting PeriodPolicy & ProcedureService QualityWorkforce ShortageAdministrative - OtherAdministrative – behavioral and CommunicationAdministrative - equipment and furnitureAdministrative – Queuing machineAdministrative – new serviceAdministrative – Medical equipmentAdministrative – CapacityAdministrative - policy, procedures, regulations and work legislationsAdministrative – Drugs AvailabilityAdministrative – waiting timeAdministrative – Drugs deliveryAdministrative – workforceAdministrative – guidance signs and organizingAdministrative – Aid and AssistanceAdministrative - medical suppliesAdministrative - appointmentsAdministrative - ParkingAdministrative – hygiene and cleanlinessAdministrative - Recruitment and AppointmentAdministrative - employee salaries and benefitsAdministrative - Personnel AffairsAdministrative – communication and answering telecommunication machinesAdministrative – eservices and informaticsAdministrative – Airconditioning Professional – case complications due wrong treatment or neglectionProfessional –treatment efficiency and effectivenessProfessional- breaching privacy and confidentiality.Professional- diagnosis.Professional- mistaken drug dispensing.Professional- Laboratory Results.Professional- Drugs Validity- expiredProfessional- othersProfessional- Infection Control measuresLegal- verbal or physical violationLegal- behavioralLegal- others

Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

Priority Please Select -- Priority -- High Medium Low

Admin Comments <p><strong>ردا على الشكوى المرفقه ضد الدكتورة باسمه محبوبي التي تم استلامها بتاريخ 14/4/2020 فانه تم طلب التواصل مع المريضه و الاطلاع على ملفها الالكتروني و كذلك تم استلام الرد من الطبيبه. تم توضيح وجهة نظر الطبيبه للمريضه و كذلك تنبيه الطبيبه الى ضرورة الالتزام بلبس الكمام و القفازات و ضرورة فحص المريضه قبل تحويلها الى الطوارئ. كما تم مناقشه موضوع الالتزام بالمعامله اللائقه مع الطرفين.</strong></p> <p><strong>تم اقفال الشكوى.</strong></p> <p><strong>&nbsp;</strong></p> <p><strong>تحياتي, </strong></p> <p><strong>د منى القاسمي</strong></p> <p><strong>رئيس مجلس ادارة مركز بنك البحرين و الكويت الصحي</strong></p>