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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>There was emergency to check blood pressure for newly delivered mother to check BP, but the staff not helpful</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>We called the patient telephone number 38342881 to clarify about the issue. We noticed that patient was non- insured and no symptom, no medical order. Only came to follow-up. Advised after taking history to register to doctor or to go to the private as no symptom. Staff followed the rules and guidelines as not emergency and patient was stable. Closed the case as they convict.</p>