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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>Today I was In our HC to make some test And I wonder their was many people most of them over 50 years old waiting their numbers and one of them bring his urine test but the nurse let him take a number and wait until his turn, why ? in addition of that they but bukhoor their and most of them coughing is it wedding hall or laboratory waiting area ? my suggestion is to provide online booking system for patient over 50 &nbsp;for their blood test or any other test that&rsquo;s no need to visit hospital &nbsp;for regular check up such as sugar test blood pressure even common blod test : car with driver , nurse from lab , doctor and laptop to enroll the information in system thank you</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

Sub Category Loading... -- Please select Sub Category --BehavioralClinical Management (Treatment)Facilities and ServicesAppointmentsDrugs AvailabilityWaiting PeriodPolicy & ProcedureService QualityWorkforce ShortageAdministrative - OtherAdministrative – behavioral and CommunicationAdministrative - equipment and furnitureAdministrative – Queuing machineAdministrative – new serviceAdministrative – Medical equipmentAdministrative – CapacityAdministrative - policy, procedures, regulations and work legislationsAdministrative – Drugs AvailabilityAdministrative – waiting timeAdministrative – Drugs deliveryAdministrative – workforceAdministrative – guidance signs and organizingAdministrative – Aid and AssistanceAdministrative - medical suppliesAdministrative - appointmentsAdministrative - ParkingAdministrative – hygiene and cleanlinessAdministrative - Recruitment and AppointmentAdministrative - employee salaries and benefitsAdministrative - Personnel AffairsAdministrative – communication and answering telecommunication machinesAdministrative – eservices and informaticsAdministrative – Airconditioning Professional – case complications due wrong treatment or neglectionProfessional –treatment efficiency and effectivenessProfessional- breaching privacy and confidentiality.Professional- diagnosis.Professional- mistaken drug dispensing.Professional- Laboratory Results.Professional- Drugs Validity- expiredProfessional- othersProfessional- Infection Control measuresLegal- verbal or physical violationLegal- behavioralLegal- others

Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>السلام عليكم ورحمة الله وبركاته ..<br /> عطفاً على ماورد فالشكوى المقدمة تم التواصل مع صاحبة الشكوى ..&nbsp;<br /> حيثُ كانت قد ذكرت أنه هناك مريض أحضر العينات وطلبت الموظفة منه أخذ رقم فقط لتسليمها ولكن المريض لديه سحب دم أيضاً ، لذلك وجهته الموظفة لأخذ رقم&nbsp;<br /> أما بالنسبة لـ انتظار للمرضى لمن هم فوق ٥٠ عام ، فنحنُ كإدارة لانترك أي مريض ينتظر إذا كان وضعه الصحي لايسمح بذلك مثال المرضى فوق ٦٠ عام و ذوي الهمم<br /> ومرضى الأورام و الأمراض التي تسبب نقص للمناعة&nbsp;<br /> وأيضاً كانت قد طلبت تلبية المقترح بعمل خدمة السحب والتطبيب عن طريق المنزل لكبار المنزل وتم الشرح لها أن الخدمة تقدم منذ وقت طويل في المراكز الصحية الأولية ولها قسم خاص .<br /> وتم الأخذ بالإعتبار الملاحظات التي قدمتها الأخت الفاضلة .<br /> خالص التحية والإحتـرام&nbsp;</p>