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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <h2>مختبر تحليل الدم مزدحم ينبغي مضاعفة عدد الطاقم الطبي</h2>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>This is regarding the complaint by Eyad AlKooheji (CPR 731003926).</p> <p>I spoke to the patient regarding his complaint and he told me that BBK Hidd Lab is always crowded and the waiting time is too long as there are a lot of patients. He also told me that there should be more staff in order to reduce the waiting time. I informed him that in the morning we are around three to four staff and we have 3 counters for blood collection. He insisted that we should have more staff and more counters as we have a lot of patients specially in the morning till 11 am. I explained to him that this is beyond our reach but he insisted that I raise this problem to higher authorities so that they will solve our problem. According to him the patients should not wait for a long time in any department as they are mostly sick with chronic diseases. I tried to explain to him that Hidd HC is serving more than 30 blocks and that all departments have the same number of patients and crowd every day. He still insisted me to inform higher authorities about the matter of increasing staff and blood collection counters in BBK Hidd lab so that the crowd would be reduced and the patients will not have to wait for a long time.</p> <p>Thank you very much,</p>