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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>Today at Sheikh Jaber AlAhmad AlSabah Health Center, my second daughter (8months) had an appointment and went with her mother and grandmother. Due to some delays in the lab, her name was called by the doctor for her 9 month checkup while they were still getting her blood. Once they were done and went back to the doctor who needed the blood results before the checkup, she ignored both my family and mother who were carrying the baby, and proceeded to walk away. When my mother wanted to ask who to see, the doctor was disrespectful to my mother and shouted out loud &ldquo;now you come?&rdquo; Although it is not our fault the lab was busy?&nbsp;</p> <p>We are shocked and surprised, especially that she is a children&rsquo;s doctor, which I cannot trust around my kids. We asked for another doctor.<br /> &nbsp;Her name is Eman Alsayed Majeed Al Majed</p> <p>In health care we expect doctors to be considerate, caring and professional. And that doctor wasn&rsquo;t any of those. On top she was disrespectful to a woman double her age.</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>عميلنا العزيز، نشكر تواصلكم مع مراكز الرعاية الصحية الأولية عبر النظام الوطني للمقترحات والشكاوى (تواصل)، ونود إفادتكم أن تم التواصل معكم من قبل المعنيين واخباركم بأن تم مباشرة المشكلة فور حدوثها بإجتماع مع والدى وجدة الطفلة وتحويلهم على طبيب أخر لإتمام فحص الطفلة، ونؤكد لكم ولعائلتكم حرصنا وتوجيهنا الدائم لجميع موظفي المركز الصحي بالتعامل والأحترام مع مراجعي ومرضى المركز، وإن إدارة المركز على استعداد بتلقي جميع ملاحظاتكم لتحسين جودة الخدمات الصحية المقدمة، متمنين لكم دوام الصحة والعافية.</p>