Edit Case

Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

Resolution Date

Type Please Select -- Case Type -- Administrative Legal Proffesional

Name

Personal ID

Telephone

Email

Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>السلام عليكم مو اول شكوى اقدمها على مركز مدينة عيسى الصحي وموظفات الاستقبال للاسف دون اي جدوى مجرد اتصال روتيني وماهي مقترحاتكم للتطوير ومال إلى ذالك والحل لايووجد اكثر من نصف ساعه من الانتظار لتثبيت موعد في رعاية الأمومه ؟! هل هاي طبيعي على رغم السلبيات الي سمعناها عن السلمانيه لما رحت حق متابعات ماتعطلت بهالطريقه كل مره موعد بسيط في المركز شغل ماتاخذ عشر دقايق خاص واني ايي من الصبح تفادي للزحمه ومع ذالك تأخير شالسبب شالمببرات وموظفات الاستقبال بنفس الطريقه رحنا الي قاعدين يسولفون وقالو اي اكاهي معانه خبرناهم ان احنا مجموعه ننتظر ومافتكرو ومافي حتى رد</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

Sub Category Loading... -- Please select Sub Category --BehavioralClinical Management (Treatment)Facilities and ServicesAppointmentsDrugs AvailabilityWaiting PeriodPolicy & ProcedureService QualityWorkforce ShortageAdministrative - OtherAdministrative – behavioral and CommunicationAdministrative - equipment and furnitureAdministrative – Queuing machineAdministrative – new serviceAdministrative – Medical equipmentAdministrative – CapacityAdministrative - policy, procedures, regulations and work legislationsAdministrative – Drugs AvailabilityAdministrative – waiting timeAdministrative – Drugs deliveryAdministrative – workforceAdministrative – guidance signs and organizingAdministrative – Aid and AssistanceAdministrative - medical suppliesAdministrative - appointmentsAdministrative - ParkingAdministrative – hygiene and cleanlinessAdministrative - Recruitment and AppointmentAdministrative - employee salaries and benefitsAdministrative - Personnel AffairsAdministrative – communication and answering telecommunication machinesAdministrative – eservices and informaticsAdministrative – Airconditioning Professional – case complications due wrong treatment or neglectionProfessional –treatment efficiency and effectivenessProfessional- breaching privacy and confidentiality.Professional- diagnosis.Professional- mistaken drug dispensing.Professional- Laboratory Results.Professional- Drugs Validity- expiredProfessional- othersProfessional- Infection Control measuresLegal- verbal or physical violationLegal- behavioralLegal- others

Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

Priority Please Select -- Priority -- High Medium Low

Admin Comments <p>تم التواصل مع مقدمة الشكوى و الاغتذار منها ، كما تم إبلاغ المنسق الأول لقسم السجلات بمراقبة سير العمل و وقت الانتظار في إستقبال قسم الرعاية</p>