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Reference No
23-07-50196
Issue Date
12/06/2023
Created By
EBahrani
Last Update
06/07/2023
Updated By
EBahrani
Status
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Completed – Contacted the requester
Completed – Did not contact the requester
Irrelevant Request
Under Investigation
Resolution Date
Type
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Administrative
Legal
Proffesional
Name
Personal ID
Telephone
Email
Case Received Channel
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Tawasul
Social Media
Administration Office in Health Centers
Complaints Box
Other Channels
Case Description
<p>I am trying to book an appointment through the sehati app. Bt i always get the message the doctor is fully booked.</p>
Category
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Complaint
Enquiry
Suggestion
Appreciation
Sub Category
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Section
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Administration
Reception
Oral and Dental
Radiology
Doctors
Social Worker
Nursing
Care Unit
Medical Records
Pharmacy
Physiotherapy
Laboratory
Mother and Child Care
Priority
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High
Medium
Low
Admin Comments
<p> تم التواصل مع المريضة عبر الاتصال الهاتفي وتبين ان المريضة تقوم بمحاولة حجز موعد عبر تطبيق صحتي اذ انها لا تجد خيار اختيار الطبيبة التى ترغب بمراجعتها، وتم الاتصال بمركز الاتصال وطلب الطبيبة فتبين انها متوفرة للفترة بعد الظهر وتم حجز موعد لديها واثنت المريضة على سرعة متابعة الشكوى </p>
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