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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>come for taking an appointment only but they geiving an appointment without saeing to bring&nbsp; the vacceination card .</p> <p>&nbsp;</p> <p>please be easy tin geiving the next appointment&nbsp;</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>Mother of the child was called immediately after receiving the complaint.</p> <p>Explaining to her the importance to show the vaccination card as evidence to ensure safety of our patients, staff and community.</p> <p>by showing the vaccination card, we can confirm that you child has received the necessary doses of vaccine , it is also important for contact tracing purposes.</p> <p>This procedure is important prior to vaccination and further appointments for immunization schedule.&nbsp;</p> <p>&nbsp;</p> <p>Thank you&nbsp;</p>