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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>your doctors and staff&nbsp; should treat all pateint both local and expact fair.</p> <p>doctors are bad. staff are lousy. you should treat all pateint the way you want to be treated.</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

Sub Category Loading... -- Please select Sub Category --BehavioralClinical Management (Treatment)Facilities and ServicesAppointmentsDrugs AvailabilityWaiting PeriodPolicy & ProcedureService QualityWorkforce ShortageAdministrative - OtherAdministrative – behavioral and CommunicationAdministrative - equipment and furnitureAdministrative – Queuing machineAdministrative – new serviceAdministrative – Medical equipmentAdministrative – CapacityAdministrative - policy, procedures, regulations and work legislationsAdministrative – Drugs AvailabilityAdministrative – waiting timeAdministrative – Drugs deliveryAdministrative – workforceAdministrative – guidance signs and organizingAdministrative – Aid and AssistanceAdministrative - medical suppliesAdministrative - appointmentsAdministrative - ParkingAdministrative – hygiene and cleanlinessAdministrative - Recruitment and AppointmentAdministrative - employee salaries and benefitsAdministrative - Personnel AffairsAdministrative – communication and answering telecommunication machinesAdministrative – eservices and informaticsAdministrative – Airconditioning Professional – case complications due wrong treatment or neglectionProfessional –treatment efficiency and effectivenessProfessional- breaching privacy and confidentiality.Professional- diagnosis.Professional- mistaken drug dispensing.Professional- Laboratory Results.Professional- Drugs Validity- expiredProfessional- othersProfessional- Infection Control measuresLegal- verbal or physical violationLegal- behavioralLegal- others

Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

Priority Please Select -- Priority -- High Medium Low

Admin Comments <p>تم التواصل مع المريضه حول الشكوى المقدمه وبالتواصل تم معرفة سبب المشكلة وهو إن المريضه كانت مسجلة&nbsp;</p> <p>على غرفة معينه وتبين إن الطبيبة لم تكن متواجده في نفس الغرفه.</p> <p>وتم شرح للمريضه بأنها قد تحصل بعض الظروف التي تستدعي تحويل بعض المرضى لغرفة أخرى وهذه الحالا البسيطة ونادرة وفي هذه الحالة يجب على المريض مراجعه قسم التسجيل للتأكد من الغرفة.</p> <p>وتم إخبار المريضه بأنه سيتم التأكيد على حسب المعاملهالتي هي من أساسيات خدمات الرعاية الصحية الأولية.</p> <p>كما تم التأكيد بأ، المركز يعتمد مبدأ العدالة في التعامل مع الجميع&nbsp;</p> <p>ووستكون تجربتنا مستقبلا أفضل</p> <p>مع تحياتي</p>