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Reference No
23-12-32808
Issue Date
27/11/2023
Created By
NMushaimea
Last Update
12/12/2023
Updated By
NMushaimea
Status
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Completed – Contacted the requester
Completed – Did not contact the requester
Irrelevant Request
Under Investigation
Resolution Date
Type
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Administrative
Legal
Proffesional
Name
Personal ID
Telephone
Email
Case Received Channel
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Tawasul
Social Media
Administration Office in Health Centers
Complaints Box
Other Channels
Case Description
<p>My children’s CPR is still registered under old health center even after changing CPR address and informing the relevant health center. Because of this I can’t book appointments on Sehati app. The app shows Isa Town health center instead of Hamad Kanoo health center</p>
Category
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Complaint
Enquiry
Suggestion
Appreciation
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Section
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Administration
Reception
Oral and Dental
Radiology
Doctors
Social Worker
Nursing
Care Unit
Medical Records
Pharmacy
Physiotherapy
Laboratory
Mother and Child Care
Priority
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High
Medium
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Admin Comments
<p style="direction: rtl;">تم التواصل مع مقدمة الشكوى و أبلغناها بأنه تم إلغاء تسجيل طبيب العائلة في مركز مدينة عيسى الصحي و عليها مراجعة مركز حمد كانو الصحي للتسجيل على طبيب العائلة ، كما أبلغناها بضرورة مراجعة مركز مدينة عيسى الصحي لإستلام بطاقات صحتي .</p>
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