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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>My daughter cpr 231013124, was brought to the clinic in hamad town forthe flue like symptoms, runny nose and coughing. The doctor only checkher chest and gave normal saline nasal drops. I took her to the al salamhospital the next day where they found her lungs are inflmated and haslow oxygen! Since then she is in the ICU trying to recover. Why is theclinic such careless in their diagnostic and only check one thing! Theydidnt even check the oxygen or xray like al salam did! She is a onemonth old newborn. She has RSV virus found with the blood test, andnow its 4 days and still in the ICU. She is a newborn, we were told thatthe clinic did a bad job for diagnostic. She has a high heart rate,breathing rate and has to be on 30% to 40% oxygen to have notmaloxygen levels. Now they started antibiotics due to the the lungs buildingmusucs. I was proud to say the health level has elevated in the pastyear. Now its just a shame its that bad. Nawaf saeed 851007643 Mobile:63338222</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>تم التوضيح لوالد الطفلة بجميع الإجراءات و الأنظمه المعمول بها في مراكز الرعاية الصحية الأوليه &nbsp;حيث أن المراكز الصحية تعتبر خط الدفاع الاول للمرضى و المراجعين&nbsp; على حد سواء كما تم شرح الخطة العلاجية للطفلة، كما أوضحنا له بأننا نقدر ملاحظاته و التي ستأخذ بعين الاعتبار، كما أننا نثمن اي ملاحظة تعمل على تحسين الخدمة التي نقدمها</p>