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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p><strong>يتقدم صاحب الشكوى وهو أحد زوار مركز </strong><strong>الشيخ جابر الصباح الصحي حيث تم توجه صاحب الشكوى المركز لاجراء فحص كرونا بعد الفحص تبين انه مصاب ، وعند فتح برنامج في اليوم التالي تبين انه غير مصاب الرجاء التكرم بل الافاده لكم جزير الشكر.&nbsp; &nbsp;</strong></p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

Sub Category Loading... -- Please select Sub Category --BehavioralClinical Management (Treatment)Facilities and ServicesAppointmentsDrugs AvailabilityWaiting PeriodPolicy & ProcedureService QualityWorkforce ShortageAdministrative - OtherAdministrative – behavioral and CommunicationAdministrative - equipment and furnitureAdministrative – Queuing machineAdministrative – new serviceAdministrative – Medical equipmentAdministrative – CapacityAdministrative - policy, procedures, regulations and work legislationsAdministrative – Drugs AvailabilityAdministrative – waiting timeAdministrative – Drugs deliveryAdministrative – workforceAdministrative – guidance signs and organizingAdministrative – Aid and AssistanceAdministrative - medical suppliesAdministrative - appointmentsAdministrative - ParkingAdministrative – hygiene and cleanlinessAdministrative - Recruitment and AppointmentAdministrative - employee salaries and benefitsAdministrative - Personnel AffairsAdministrative – communication and answering telecommunication machinesAdministrative – eservices and informaticsAdministrative – Airconditioning Professional – case complications due wrong treatment or neglectionProfessional –treatment efficiency and effectivenessProfessional- breaching privacy and confidentiality.Professional- diagnosis.Professional- mistaken drug dispensing.Professional- Laboratory Results.Professional- Drugs Validity- expiredProfessional- othersProfessional- Infection Control measuresLegal- verbal or physical violationLegal- behavioralLegal- others

Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

Priority Please Select -- Priority -- High Medium Low

Admin Comments <p><strong>تم التأكد من السجل الصحي الالكتروني للمريض، وكذلك السجل اليدوي في القسم، تم التواصل مع صاحب الشكوى عباس السيد عبد الله صاحب الرقم الشخصي </strong><strong>840808062</strong><strong>، وبيان الأمر له، كما تم رفع طلب الى الـ </strong><strong>Help desk </strong><strong>&nbsp;لتعديل الخطأ في النظام. تم التأكيد على جميع الموظفين بضرورة تحري الدقة في تدخيل بيانات ونتائج المرضى.</strong></p>