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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>مرحبا انا مریضة احتاج للعلاج الطبيعي . اخذت التحويل من المركز الصحي الى مركز ابن سيناء الصحي . اول مشكلة علينا سياقة السيارة مسافة من السكن ثاني مشكلة لا يوجد مواقف للمرضى واذا المركز الصحي لا يمكن ان يحولنا مباشر الى العلاج الطبيعي في مجمع السلمانية الطبي التحويل للعيادات الطبية في السلمانية و موعد التحويل اكثر من شهر وبعدين تحويل على العلاج الطبيعي سوال ؟ المريض اشلون يصبر اكثر من شهر الى ٥ اشهر لين يحصل العلاج المفروض كل مركز عن يوجد فيه عيادة للعلاج الطبيعي شكرا</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

Sub Category Loading... -- Please select Sub Category --BehavioralClinical Management (Treatment)Facilities and ServicesAppointmentsDrugs AvailabilityWaiting PeriodPolicy & ProcedureService QualityWorkforce ShortageAdministrative - OtherAdministrative – behavioral and CommunicationAdministrative - equipment and furnitureAdministrative – Queuing machineAdministrative – new serviceAdministrative – Medical equipmentAdministrative – CapacityAdministrative - policy, procedures, regulations and work legislationsAdministrative – Drugs AvailabilityAdministrative – waiting timeAdministrative – Drugs deliveryAdministrative – workforceAdministrative – guidance signs and organizingAdministrative – Aid and AssistanceAdministrative - medical suppliesAdministrative - appointmentsAdministrative - ParkingAdministrative – hygiene and cleanlinessAdministrative - Recruitment and AppointmentAdministrative - employee salaries and benefitsAdministrative - Personnel AffairsAdministrative – communication and answering telecommunication machinesAdministrative – eservices and informaticsAdministrative – Airconditioning Professional – case complications due wrong treatment or neglectionProfessional –treatment efficiency and effectivenessProfessional- breaching privacy and confidentiality.Professional- diagnosis.Professional- mistaken drug dispensing.Professional- Laboratory Results.Professional- Drugs Validity- expiredProfessional- othersProfessional- Infection Control measuresLegal- verbal or physical violationLegal- behavioralLegal- others

Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

Priority Please Select -- Priority -- High Medium Low

Admin Comments <p>تم الاتصال بالمريضه و توضيح اليه اخذ المواعيد و تم حجز لها موعد المناسب لها مع توضيح وجود مواقف سيارات لذوي الاحتياجات الخاصة , و تفهمت الموقف و شكرتنا على حسن التعاون</p>