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Reference No
19-07-53366
Issue Date
21/07/2019
Created By
AKhuzaie
Last Update
29/07/2019
Updated By
AKhuzaie
Status
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Completed – Contacted the requester
Completed – Did not contact the requester
Irrelevant Request
Under Investigation
Resolution Date
Type
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Administrative
Legal
Proffesional
Name
Personal ID
Telephone
Email
Case Received Channel
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Tawasul
Social Media
Administration Office in Health Centers
Complaints Box
Other Channels
Case Description
<p>Can bring more faster services - labs and x-ray.</p>
Category
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Complaint
Enquiry
Suggestion
Appreciation
Sub Category
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Section
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Administration
Reception
Oral and Dental
Radiology
Doctors
Social Worker
Nursing
Care Unit
Medical Records
Pharmacy
Physiotherapy
Laboratory
Mother and Child Care
Priority
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High
Medium
Low
Admin Comments
<p>The client was called and she said that she came for the dental clinic which referred her for x-ray in Halat Bu Maher H.C. When she came back they told her the address is not on Sh. Salman H.C. but they gave her an appt. and told her to go to Halat Bu Maher H.C. next time. When she got to the dentist who was different from the first time she told her that she has to go to the other health centre and referred her to the Medical Records and then they called the dentist and she saw her. So, it only bothered her to have to go back and forth between Medical Records and the dentist who seemed confused at the beginning. But now she knows her address has changed and she is on Halat Bu Maher H.C.</p>
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