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Reference No
19-08-66984
Issue Date
01/08/2019
Created By
MAli11
Last Update
20/02/2020
Updated By
MHabib2
Status
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Completed – Contacted the requester
Completed – Did not contact the requester
Irrelevant Request
Under Investigation
Resolution Date
Type
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Administrative
Legal
Proffesional
Name
Personal ID
Telephone
Email
Case Received Channel
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Tawasul
Social Media
Administration Office in Health Centers
Complaints Box
Other Channels
Case Description
<h3>تم الدخول على الدكتوره ريم للتاكد من التحاليل حيث اعاني من حساسية في القدم ولكن لم يتم ابداء اي اهتمام للمريض،تمسك الهاتف باليد الاخرى و تخبر بأن التحاليل جيده بشكل عام و ان الحساسية في الجلد لايمكن معالجتها هنا ولا يوجد تحويل، في حين دكتوره اخرى قامت بذكر تفاصيل التحاليل وتم صرف ادوية من قبلها وكذلك تم التحويل لمستشفى اخر</h3>
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Category
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Complaint
Enquiry
Suggestion
Appreciation
Sub Category
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Behavioral
Clinical Management (Treatment)
Facilities and Services
Appointments
Drugs Availability
Waiting Period
Policy & Procedure
Service Quality
Workforce Shortage
Administrative - Other
Administrative – behavioral and Communication
Administrative - equipment and furniture
Administrative – Queuing machine
Administrative – new service
Administrative – Medical equipment
Administrative – Capacity
Administrative - policy, procedures, regulations and work legislations
Administrative – Drugs Availability
Administrative – waiting time
Administrative – Drugs delivery
Administrative – workforce
Administrative – guidance signs and organizing
Administrative – Aid and Assistance
Administrative - medical supplies
Administrative - appointments
Administrative - Parking
Administrative – hygiene and cleanliness
Administrative - Recruitment and Appointment
Administrative - employee salaries and benefits
Administrative - Personnel Affairs
Administrative – communication and answering telecommunication machines
Administrative – eservices and informatics
Administrative – Airconditioning
Professional – case complications due wrong treatment or neglection
Professional –treatment efficiency and effectiveness
Professional- breaching privacy and confidentiality.
Professional- diagnosis.
Professional- mistaken drug dispensing.
Professional- Laboratory Results.
Professional- Drugs Validity- expired
Professional- others
Professional- Infection Control measures
Legal- verbal or physical violation
Legal- behavioral
Legal- others
Section
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Administration
Reception
Oral and Dental
Radiology
Doctors
Social Worker
Nursing
Care Unit
Medical Records
Pharmacy
Physiotherapy
Laboratory
Mother and Child Care
Priority
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High
Medium
Low
Admin Comments
<p>تم الاتصال بالمريضة بتاريخ (١/٨/٢٠١٩) الساعة١٣:٠٠</p> <p>والاستفسار عن محتوى الشكوى</p> <p> </p> <p>كانت جالسة غرفة الانتظار ولم تسمع الدكتورة تنادي على أي مريض</p> <p>دخلت الى غرفة الطبيبة وقالت ان لديها موعد معها</p> <p>اخبرت الطبيبة انها تريد نتيجة التحاليل وإنها تعاني من تغير في الجلد</p> <p>قالت الطبيبة للمريضة ان تحاليلها OK </p> <p>وعندما قالت لها عن التغير في الجلد ردت الطبيبة انها لا تعلم ما هذا التغير وانه لا يمكن معالجتها او تحويلها للجلدية</p> <p>(هذا ما قالته المريضة)</p> <p> </p> <p>تم فحص المريضة في نفس اليوم ٢٤/٧/٢٠١٩ وتم شرح التحاليل بالتفصيل، أعطيت تحويل للجلدية وتم صرف الادوية المناسبة للحالة</p> <p>reply to the complaint by Dr Reem</p> <p>To:</p> <p>Hesa Yaser Ali AbdulKarim;</p> <p>...</p> <p>This message was sent with high importance.</p> <table border="0" cellpadding="0" cellspacing="0"> <tbody> <tr> <td> </td> </tr> </tbody> </table> <p>Download all</p> <p>Get more apps</p> <p>Action Items</p> <p>regarding this patient complain of tasneem , I checked the list on 24 july 2019 that she came to check her results and her results were within normal and of course that I informed patient that her results within normal , and I did not remember that if the patient told me about her skin problem and if she told why I did not refer the patient to dermatology,y we do referral always for unknown diagnosis in local health center to secondary care , and patient seen before her appointment at 17:59 and her appointment at 18 : 07 and my phone always on the deck in front silent . </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>تم ابلاغ الطبيبة عن الشكوى. كما تم تنبيه على الطبيبة الى الاهتمام بالمريض وعدم استخدام الهاتف في أوقات العمل</p> <p> </p> <p>هذا ما لزم وتم اقفال الشكوى</p> <p>تحياتي</p> <p>د. حصة ياسر</p> <p>نائب رئيس مجلس الإدارة مركز بنك البحرين و الكويت الصحي</p> <p> </p> <p> </p>
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