Edit Case

Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

Resolution Date

Type Please Select -- Case Type -- Administrative Legal Proffesional

Name

Personal ID

Telephone

Email

Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>Hey there! I&#39;ve been having some trouble with the &quot;Sehati&quot; app when trying to book an appointment. I visited my Isa Town Health Centre (Block 815) and asked for help, but the lady there mentioned that she&#39;s not familiar with the app and is only responsible for appointments made through the health center. I used to make appointments through the app before, and yesterday, on 24th September, I had to make two trips to the health center because I got an appointment after two hours. It would be really great if the &quot;Sehati&quot; app could be fixed to make things easier for me. I just want to save some time and avoid unnecessary trips.</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

Sub Category Loading... -- Please select a category to show sub categories --

Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

Priority Please Select -- Priority -- High Medium Low

Admin Comments <p style="direction: rtl;">تم التواصل مع العميل و أبلغناه بضرورة مراجعة المركز الصحي لاختيار طبيب العائلة ليتمكن من حجز المواعيد عبر تطبيق صحتي.</p>