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Reference No
24-11-57804
Issue Date
31/10/2024
Created By
Muneer Jassim Albahhar
Last Update
24/11/2024
Updated By
Muneer Jassim Albahhar
Status
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Completed – Contacted the requester
Completed – Did not contact the requester
Irrelevant Request
Under Investigation
Resolution Date
Type
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Administrative
Legal
Proffesional
Name
Personal ID
Telephone
Email
Case Received Channel
Please Select -- Case Received Channel --
Tawasul
Social Media
Administration Office in Health Centers
Complaints Box
Other Channels
Case Description
<p>اخذت أطفالي إلى مركز أنجنير الطبي والدكتوره الي دخلنا عندها اسمها دكتوره لينا معاملتها جدا سيئه ولم تفحص الأطفال حتى . ابنتي كانت تشتكي من ارتفاع الحراره وكانت شاحبه الوجه جدا و هي لم تفحص فيها شي نهائي و خمت الي فيهم بانه فايروس . كيف تخمن من غير فحص و من غير النظر حتى إلى الأطفال !!! في النهايه أخبرتها ان تفحص بلاعيمها و فحصتها و قالت انها سليمه رغم اشتكاء ابنتي من بلاعيمها و عدم قدرتها على الاكل</p>
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Category
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Complaint
Enquiry
Suggestion
Appreciation
Sub Category
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Behavioral
Clinical Management (Treatment)
Facilities and Services
Appointments
Drugs Availability
Waiting Period
Policy & Procedure
Service Quality
Workforce Shortage
Administrative - Other
Administrative – behavioral and Communication
Administrative - equipment and furniture
Administrative – Queuing machine
Administrative – new service
Administrative – Medical equipment
Administrative – Capacity
Administrative - policy, procedures, regulations and work legislations
Administrative – Drugs Availability
Administrative – waiting time
Administrative – Drugs delivery
Administrative – workforce
Administrative – guidance signs and organizing
Administrative – Aid and Assistance
Administrative - medical supplies
Administrative - appointments
Administrative - Parking
Administrative – hygiene and cleanliness
Administrative - Recruitment and Appointment
Administrative - employee salaries and benefits
Administrative - Personnel Affairs
Administrative – communication and answering telecommunication machines
Administrative – eservices and informatics
Administrative – Airconditioning
Professional – case complications due wrong treatment or neglection
Professional –treatment efficiency and effectiveness
Professional- breaching privacy and confidentiality.
Professional- diagnosis.
Professional- mistaken drug dispensing.
Professional- Laboratory Results.
Professional- Drugs Validity- expired
Professional- others
Professional- Infection Control measures
Legal- verbal or physical violation
Legal- behavioral
Legal- others
Section
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Administration
Reception
Oral and Dental
Radiology
Doctors
Social Worker
Nursing
Care Unit
Medical Records
Pharmacy
Physiotherapy
Laboratory
Mother and Child Care
Priority
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High
Medium
Low
Admin Comments
<p>تم التواصل مع المريضة من قبل رئيسة الاطباء بعد الرجوع الى ملفها ومعاينتة . وتم الاستفسار منها عن مضمون الشكوى وافادت بأنها لم تكن تقصد ما كتبته لانها كانت متعبة من قلة النوم مع اطفالها وقد تم الشرح لها طريقة فحص المريض بما يتناسب مع حالته وتفهمت المريضه ذلك</p>
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