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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>احضرت والدتي بلقيس محمد 480028060 لسحب دم منها المختبر والموظفة بالمختبر يوم الاربعاء صباحاً سحبت منها 4 اقراش دم ولم ينهوا العمل ويرسلو الدك وعندما حضرت والدتي للنتيجة اكتشفو الخطأ ولم يعتذر منها أحد</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>This regarding the patient complaint received through the health center&#39;s complaint box. The patient claims to have arrived at the lab department last week and blood samples were drawn from her , upon visiting the doctor for the report she was informed that your lab request has not been collected</p> <p>The patient came to the lab and inquired the staff and claimed that she collected blood samples from her, the staff explained her that she did not collect venous samples but only finger prick since she was not fasting , and told her to come back the next day for the collection. There was misunderstanding between the two which led to a heated argument.&nbsp;</p> <p>It was explained to the patient (today on phone call with her daughter) that samples were not drawn and you were asked to come back later. The staff was also directly inquired and she mentioned that if there&#39;s been a mistake she would have informed the department at the same time.&nbsp;</p> <p>It has been emphasized to double check the requests and explain the patients clearly to avoid such issues in the future.</p> <p>(attaching the copy of the complaint form , for reference)</p>