Toggle navigation
Primary Health Dashboard
Log in
Register
Dashboard
Home
Dashboard
Cases
Edit
Edit Case
Reference No
25-02-57798
Issue Date
09/02/2025
Created By
FSaffaf
Last Update
10/02/2025
Updated By
FSaffaf
Status
Please Select -- Status --
Completed – Contacted the requester
Completed – Did not contact the requester
Irrelevant Request
Under Investigation
Resolution Date
Type
Please Select -- Case Type --
Administrative
Legal
Proffesional
Name
Personal ID
Telephone
Email
Case Received Channel
Please Select -- Case Received Channel --
Tawasul
Social Media
Administration Office in Health Centers
Complaints Box
Other Channels
Case Description
<p>السلام عليكم ورحمة الله وبركاته تحية طيبة وبعد،،، الموقع- مركز صحي يوسف انجنير والدتي تعاني من ضيق تنفس وعندما وصف لها الطبيب ان تاخذ بخار لرئتها، تفاجئنا بتقديم اقنعة للأطفال الامر الذي لم يتناسب مع أمي البالغة من العمر ٦٠ عاما، مما لم يمنحها راحة ولاتجربة صحية جيدة جزاكم الله كل خير على خدمتكم للمرضى ورعايتكم لهم</p>
Rich Text Editor, Body
Editor toolbars
Basic Styles
Bold
Links
Link
Unlink
Paragraph
Insert/Remove Numbered List
Insert/Remove Bulleted List
Block Quote
Insert
Table
Insert Horizontal Line
Styles
Format
Format
Press ALT 0 for help
◢
Elements path
Category
Please Select -- Case Category --
Complaint
Enquiry
Suggestion
Appreciation
Sub Category
Loading...
-- Please select Sub Category --
Behavioral
Clinical Management (Treatment)
Facilities and Services
Appointments
Drugs Availability
Waiting Period
Policy & Procedure
Service Quality
Workforce Shortage
Administrative - Other
Administrative – behavioral and Communication
Administrative - equipment and furniture
Administrative – Queuing machine
Administrative – new service
Administrative – Medical equipment
Administrative – Capacity
Administrative - policy, procedures, regulations and work legislations
Administrative – Drugs Availability
Administrative – waiting time
Administrative – Drugs delivery
Administrative – workforce
Administrative – guidance signs and organizing
Administrative – Aid and Assistance
Administrative - medical supplies
Administrative - appointments
Administrative - Parking
Administrative – hygiene and cleanliness
Administrative - Recruitment and Appointment
Administrative - employee salaries and benefits
Administrative - Personnel Affairs
Administrative – communication and answering telecommunication machines
Administrative – eservices and informatics
Administrative – Airconditioning
Professional – case complications due wrong treatment or neglection
Professional –treatment efficiency and effectiveness
Professional- breaching privacy and confidentiality.
Professional- diagnosis.
Professional- mistaken drug dispensing.
Professional- Laboratory Results.
Professional- Drugs Validity- expired
Professional- others
Professional- Infection Control measures
Legal- verbal or physical violation
Legal- behavioral
Legal- others
Section
Please Select -- Concerned Section --
Administration
Reception
Oral and Dental
Radiology
Doctors
Social Worker
Nursing
Care Unit
Medical Records
Pharmacy
Physiotherapy
Laboratory
Mother and Child Care
Priority
Please Select -- Priority --
High
Medium
Low
Admin Comments
<p> </p> <p>تم الاتصال على الرقم المدرج ثلاث مرات فور استلام الشكوى لاخذ التفاصيل و لكن لم يتم الحصول على رد , و بعد الرجوع الى نظام الاي صحة والتأكد من جميع المعلومات المدخلة لوالدته . تم استبيان ان المراجع قدم شكوى لعدم إعطاء والدته علاج البخار بقناع البالغين و تم إعطاءها بقناع الأطفال في مركز يوسف انجنير الصحي . و ذلك بسبب عدم توفر المادة آنذاك مع العلم ان تم طلب المادة من المخازن الرئيسية و بإنتظار الاستلام . لسهولة التواصل الرجاء التواصل على 17372888 رقم التحويل ١٢٧</p> <p> </p> <p> </p> <p>هذا ما لزم ولكم مني جزيل الشكر والامتنان</p>
Rich Text Editor, Comments
Editor toolbars
Basic Styles
Bold
Links
Link
Unlink
Paragraph
Insert/Remove Numbered List
Insert/Remove Bulleted List
Block Quote
Insert
Table
Insert Horizontal Line
Styles
Format
Format
Press ALT 0 for help
◢
Elements path
Back
Delete