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Reference No
25-02-34780
Issue Date
10/02/2025
Created By
FSaffaf
Last Update
10/02/2025
Updated By
FSaffaf
Status
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Completed – Contacted the requester
Completed – Did not contact the requester
Irrelevant Request
Under Investigation
Resolution Date
Type
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Administrative
Legal
Proffesional
Name
Personal ID
Telephone
Email
Case Received Channel
Please Select -- Case Received Channel --
Tawasul
Social Media
Administration Office in Health Centers
Complaints Box
Other Channels
Case Description
<p>السلام عليكم و رحمه الله و بركاته تقدمت على طلب تغيير طبيب العائلة ورقياً بمركز يوسف انجنير الصحي بناء على ما اخبرني به موظف الاستعلامات ، منذ ٣ اشهر و لكن لحد الآن لم يتم تغير الطبيب بناء على الاختيار الذي تقدمت به ، حيث انني لم اقوم بختيار مجموعة الاطباء هذه و عادة ما اقوم بالمراجعة عند الاطباء الذين قمت باختيارهم و تقديم الطلب على هذا الاساس.</p>
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Category
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Complaint
Enquiry
Suggestion
Appreciation
Sub Category
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Behavioral
Clinical Management (Treatment)
Facilities and Services
Appointments
Drugs Availability
Waiting Period
Policy & Procedure
Service Quality
Workforce Shortage
Administrative - Other
Administrative – behavioral and Communication
Administrative - equipment and furniture
Administrative – Queuing machine
Administrative – new service
Administrative – Medical equipment
Administrative – Capacity
Administrative - policy, procedures, regulations and work legislations
Administrative – Drugs Availability
Administrative – waiting time
Administrative – Drugs delivery
Administrative – workforce
Administrative – guidance signs and organizing
Administrative – Aid and Assistance
Administrative - medical supplies
Administrative - appointments
Administrative - Parking
Administrative – hygiene and cleanliness
Administrative - Recruitment and Appointment
Administrative - employee salaries and benefits
Administrative - Personnel Affairs
Administrative – communication and answering telecommunication machines
Administrative – eservices and informatics
Administrative – Airconditioning
Professional – case complications due wrong treatment or neglection
Professional –treatment efficiency and effectiveness
Professional- breaching privacy and confidentiality.
Professional- diagnosis.
Professional- mistaken drug dispensing.
Professional- Laboratory Results.
Professional- Drugs Validity- expired
Professional- others
Professional- Infection Control measures
Legal- verbal or physical violation
Legal- behavioral
Legal- others
Section
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Administration
Reception
Oral and Dental
Radiology
Doctors
Social Worker
Nursing
Care Unit
Medical Records
Pharmacy
Physiotherapy
Laboratory
Mother and Child Care
Priority
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High
Medium
Low
Admin Comments
<p>تم التواصل مع العميلة و شرح آلية تغيير طبيب العائلة وقد تفهمت العميلة ذلك</p>
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