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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>I was sick with flu and bad cough which caused sever headeche I went early morning at around 1 am to Engineer Health Center at Isa Town with above symptoms but the triage staff given level 5 which the cleck told me no appointment will he given to me I should come when morning shift comes for appointment but I refusedand went back to triage room he said my parameters are normal and he follow the system and the monitor but i was looking unwell and having bad cough he could see that and I did told him he should see and treat the patient not the monitor. my temperature was 37.2 i know it is normal but I told him it came down because prior to coming I took Panadol tablet.Is this correct traiging ? I went there because my cough was irritating me and not able to sleep why I go in such time if i could wait till morning plus to tell you the center was almost empty and was running smoothly i could see that when i was there. then what is the point from 24 hours to open the health center.</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>&nbsp;</p> <p>فور وصول الشكوى تم النظر في الأمر ثم الاتصال بمقدمة الشكوى , و سماع التفاصيل و شرح نظام الرعاية العاجلة . حضرة المراجعة للمركز يوم الأثنين في الساعه 1 صباحا و تم تسجيل المراجعة على غرف التصنيف تبع نظام الرعاية العاجلة وفي قسم التصنيف&nbsp; تم&nbsp;&nbsp; اخد وتسجيل كافة المعلومات الاساسيه مثل شكوى المريض و حالته و تسجيل العلامات الحيويه (درجة الحرارة 37.2 C &nbsp;و الضغط 80/136 و نسبة الاوكسجين 97%) و حسب ضوابط نظام التصنيف تم تصنيف المراجعة بالمستوى الخامس (حالة مستقرة) و توجيه المراجعة الى قسم التسجيل.</p> <p>و في الختام الحديث مع مقدمة الشكوى ابدى تفهمها و شكرة حسن التواصل و سرعة الأستجابة.</p>