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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>My wife took my daughter to hospital at Halat Bumaher on 14 March after 7 PM my wife was unaware of hospital policy of talking picture while in the pharmacy she took picture of the pharmacy token. The man who seen you on reception started shouting loudly. And rudely who are you talking picture he shouted twice on here while my sister was also there she confirmed it has him not to talk loudly, but he was continually rude. The hospital staff should be trained to talk properly and behave properly he could also have said that is not allowed to pay to take picture or deleteit, but he create a scene in the hospital informant in front of everyone and my kids. We respect the staff and doctors, but should be a mental respect.</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>The customer was contacted, and it was revealed that the receptionist had shouted at his wife for taking photo inside the health center. The customer was informed that the matter would be investigated and that the relevant employees would be contacted to ensure that this would mot happen again. The designated employee was the security not the receptionist.</p>