Edit Case

Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

Resolution Date

Type Please Select -- Case Type -- Administrative Legal Proffesional

Name

Personal ID

Telephone

Email

Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>Hi Team, I recently updated my address in my CPR, and the CPR certificate now reflects the correct address. However, the Sehati health app still shows the old health center based on my previous address. Previously, my address was in Block 342 &ndash; Umm Al Hassam, which was linked to Sheikh Sabah Health Center. My new address is in Block 319, which should be linked to Al Hoora Health Center. I checked with the Hoora Health Center, and they advised me to contact the IGA regarding this issue. Could you please assist in updating my address in the Sehati app so that it reflects the correct health center.</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

Sub Category Loading... -- Please select a category to show sub categories --

Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

Priority Please Select -- Priority -- High Medium Low

Admin Comments <p>on 11/6/2025: We contact to the client and inform him to come tomorrow with his CPR and his wife CPR to solve the problem because today our system is not work.</p> <p>on 12/6/2025: He came and solve his problem for he and his son,but his wife has temporary number with other appointments in SMC,&nbsp;so we cannot merge her CPR with that number and inform him that if she want appointment&nbsp;&nbsp;cannot by Sehati&nbsp; application, she have to come direct to health center.</p> <p>after she finish all appointment in SMC we can&nbsp;merge her CPR with her temporary number.</p> <p>&nbsp;</p>