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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>I had an appointment in salem alsabah clinic um alhassam, with dr.zakya al-musawi, i had blockage in my left ear she prescribed ear drop for few days but ir get worst with sever pain and ringing in the ear, so i booked another appointment with her again and insisted to another ear drop i told her i cant bear the pain she replied there nothing i can do, i asked her to refer me to a specialist or emergency as she is a GP doctor but she refused, then i begged her that tha pain is severe till she agreed at last, she is very careless and rude and chatting on the phone while i suffer from my pain, she didnt consider my age at 62, our kingdom provides all facility to help citizens but such individuals reflect a bad image and reputation to the services provided by the kingdom</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p><strong>تم التواصل من قبل رئيس مجلس الإدارة مع الطبيبة والتواصل مع المريض لمعرفة ماحصل من سوء فهم وتم اخبار المريض بانه يتم هناك دائما مناقشة خطة العلاج</strong></p> <p><strong>بين الطبيب والمريض وتعديل هذه الخطة بما هو مناسب كما أنه يتم التنبيه على جميع الموظفين</strong><strong>&nbsp;بالالتزام بالاسلوب المناسب للتعامل مع المترددين على المركز متمنين ان&nbsp;تكون تجربة المريض في المرات القادمة افضل وقد ابدي المريض تفهمه</strong></p>