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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>Good morning, I hope you are doing well. I went to Sabah Al Salem Health Center today to book an appointment for the one-year vaccination for my 11-month-old daughter. The nurse gave me the appointment date and asked me to book the appointment at the reception. However, the receptionist refused to give me an appointment, stating that my daughter doesn&#39;t have a CPR. I explained that my daughter is currently out of the country, and I will apply for the CPR once she returns. Despite informing her of the importance of the vaccination and I have birth certificate, which I have used to book previous appointments without any issues, she did not agree. My questions are: When did this new requirement for a CPR to book an appointment for a baby come into effect? I will apply for the CPR for my daughter, but what should I do if the vaccination is more urgent than having the CPR? Please note that I already have my baby&rsquo;s birth certificate. Looking forward to hearing from you. Thank you.</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>good morning</p> <p>i call the patient about the complaint today</p> <p>the staff call him to must be have the C.P.R for him child</p> <p>but they told they not reach in bahrain at the moment</p> <p>i call him to explain about the procedure of this kind&nbsp;</p> <p>and i told him to prepare and arrangment to be do the c.p.r for the baby</p> <p>to continue gave this service and he told me they will do it after family reach&nbsp;</p> <p>to bahrain in the first of august .</p> <p>i gave to him now the appointment in 21 of august</p> <p>and in the tha date of appointment they must be have the c.p.r</p> <p>with best regard</p> <p>ismail derbas</p> <p>administration of shaikh sbah H.C</p>