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Status Please Select -- Status -- Completed – Contacted the requester Completed – Did not contact the requester Irrelevant Request Under Investigation

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Type Please Select -- Case Type -- Administrative Legal Proffesional

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Case Received Channel Please Select -- Case Received Channel -- Tawasul Social Media Administration Office in Health Centers Complaints Box Other Channels

Case Description <p>I went to Ibn e Sina hospital at 10 for a regular checkup and the reception told to come at 3 for appointment. I asked her if it can be urgent because I wanted a sick leave from work. I came late cause I thought she didn&rsquo;t book my appointment at 3, so I came at 4 and she told me i came late and that the booking os cancelled and I have to come tomorrow because no appointment is left. Im super disappointed by the service and the fact that no urgency is shown when booking appointment for people</p> <p>&nbsp;</p>

Category Please Select -- Case Category -- Complaint Enquiry Suggestion Appreciation

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Section Please Select -- Concerned Section -- Administration Reception Oral and Dental Radiology Doctors Social Worker Nursing Care Unit Medical Records Pharmacy Physiotherapy Laboratory Mother and Child Care

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Admin Comments <p>تم التواصل مع المريضه و شرح آليه اخذ المواعيد المتاحه بالمركز و اتضح ان المريضه حضرت الى المركز الساعه العاشرة صباحا و تم اعطاءها موعد الساعه 3:20 عصرا الا ان المريضه لم تتمكن من حضورها على الموعد لظروف ما&nbsp;</p> <p>و عندما حضرت على الساعه 4 عصرا لم تتمكن من حصولها على الاجازة المرضيه بسبب تغيبها عن الموعد المحدد لها&nbsp;</p> <p>و في هذه الاثناء لم تكن المواعيد متاحه بسبب نقص في عدد الاطباءو عدم توفر الا طبيبين لمعالجة المرضى&nbsp;</p> <p>و هذا لا يعتبر شكوى على المركز الصحي او على موظف قسم السجلات لان تم اعطاء المريض حقها في المواعيد ولكنها تخلفت عن ذلك .</p> <p>&nbsp;</p>